| 03/06/2018 |
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- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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XXXX XXXX XXXX XXXX VIOLATED A COURT ORDER, TRESPASSED AND MISREPRESENTED IN COURT TO MOVE ON A WRONGFUL FORECLOSURE WITHOUT ANY EVIDENTIARY DOCUMENTS OR AUTHORITY. MANDATORY NOTICE AFFIDAVIT of LEGALITY I XXXX XXXX I am that I am a living spirit, flesh and blood natural man on the land, creation of most high creator, in the same image, given dominion to rule, not a slave to any debt or otherwise. Hereby depose and reserve all my rights without prejudice. I am over the age of XXXX and knowledgeable of the facts evidence and proofs within this TRUTH and competent to testify before a Jury and Just Judge in an Upright Court. Illegal documents have been filed against me and my home, the property I own at XXXX XXXX XXXX XXXX GA XXXX legal description THE LAND REFERRED TO HEREIN IS SITUATED IN THE STATE OF GEORGIA , COUNTY XXXX, DESCRIBED AS FOLLOWS : All that tract or parcel of land lying and belonging in Land lot XXXX of the XXXX District, XXXX County Georgia, being Lot XXXX Block XXXX of XXXX XXXX XXXX as per plat thereof recorded in Plat book 33 page 194-199, XXXX County Georgia Records, which recorded plat is incorporated herein by reference and made a part of this description.. The person signing the unlawful document is XXXX XXXX of XXXX XXXX XXXX XXXX XXXX Ga XXXX XXXX XXXX have presented no authority and is a third party with whom I have no business, contract or lease, XXXX XXXX HAVE NEVER PROVIDED ANY FORM OF VALUE IN REGARDS TO THE XXXX HOME AND PROPERTY NOW UNLAWFULLY CONSPIRES TO TAKE IT AND BE ENRICHED FROM THE THEFT BY TAKING, XXXX XXXX has never been my landlord or presented contract from any that could Lawfully claim to be landlord of Grantor, Original Grantee, Issuer, Adverse Possessor of property in good faith for 11 consecutive years XXXX XXXX OCGA 44-7-1, 44-7-2 ,44-7-3,44-7-5 XXXX XXXX is being sought for trespass, unlawful attempts at eviction, misrepresentation, libel and the intentional infliction of emotional distress. theft by taking, Harassment of the XXXX family and property and seemingly aiding and abetting in the fraud to attain property for unjust enrichment as alleged agents for unauthorized entities XXXX XXXX XXXX XXXX XXXX who lacks standing already discovered and adjudicated in XXXX County Court, and had no objections to Exempt From Sale and Levy Court Order or Bankruptcy. XXXX XXXX of XXXX XXXX XXXX being a party to said case proved up no contract, authority, despite several hearings. None objections or contract entered by XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX or Specialized Loan Servicing resulting in two court orders 1.Exempting the property from sale and Levy and 2.Discharge. No lawful Contractual agreement exists between parties XXXX and XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX, Specialized Loan Servicing, XXXX XXXX XXXX or XXXX XXXX, XXXX XXXX, XXXX XXXX. None. Evidence or unequivocal proof of alleged loan were ever presented. None unequivocal evidence of a creditors lien, lease or debt upon which a right to evict or collect was Presented in ANY case, NONE secured party creditor, with contract between XXXX and any of the parties, a lien or note holder in due course to prove up an unbroken chain of authority as Georgia Law Requires was presented IN THEIR NAMES and NONE Objections were made to either court orders.
XXXX GAVE MULTIPLE OPPORTUNITY TO PROVE UP : THE DEBT, SOURCE OF A LOAN, VERIFIED NAME AND IDENTITY OF LENDER, SECURED PARTY CREDITOR AND ACCOUNT RECIEPT WITH SIGNATURES FOR AUTHENTICATION, NO THIRD PARTY HEARSAY AND OR CARBON COPIES ARE ACCEPTABLE, UNEQUIVOCAL EVIDENCE AND PROOF BY ORIGINAL SIGNATURES ONLY AS THE LAW REQUIRES. DUE TO THE OVERWHELMING FRAUD, DUPLICATION OF DOCUMENTS, UNACOUNTED FOR PAYMENTS, ADDING AND SUBTRACTING OF ROBOSTAMPED SIGNATURES, UNIDENTIFIABLE SIGNATURES, FRAUDULENT ATTESTORS and MALICIOUS MISREPESENTATIONS by PERJURING ATTORNIES with LACK of CONTRACTS XXXX XXXX Grantee party who receives title to real property from the seller ( grantor ) XXXX XXXX VOIDS security deed, assignment and deed under power. ORIGINAL GRANTEE RESERVES ALL RIGHTS WITHOUT PREJUDICE O.C.G.A.10-7-23. Refusal to deliver evidence of debt and securities on tender of amount of debt as discharging surety The surety may tender to the creditor the amount of his debt and demand that the evidence of and the securities for the same be delivered up to him to be enforced against his principal or co-sureties ; and a failure of the creditor to comply, when within his power, shall operate to discharge the surety. O.C.G.A. 10-1-393 Unfair or Deceptive Practices in Consumer Transactions is Unlawful. Issued checks over {$4000.00} unaccounted for. Issued Original WET INK Note unaccounted for, paid, lost, stolen or destroyed. Original security deed unaccounted for, paid lost stolen or destroyed, min numbers are inactive XXXX NO LONGER HOLDER a third party and had no written order, authority to assign VOIDS THE ASSIGNMENT, A NO INTEREST CONTRACT AS PER UCC NO PROOF OF HOLDER IN DUE COURSE. The law requires purchase for value for ownership to be valid, The parties alleging the care, custody and control of the actual evidence and information about the transfer or sale of the debt, note or mortgage is XXXX XXXX allegedly on Behalf XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX allegedly on Behalf XXXX XXXX XXXX XXXX XXXX XXXX. The parties should therefore be required to show the details of the transaction in which the debt, note or mortgage was acquired. To me, that means showing a cancelled check or wire transfer receipt in which the reference was to the loan in dispute. Confirming that the note was sold to the PARTIES prior to void foreclosure meant everyone got paid and the wrongful foreclosure is invalid unlawful double dipping unjust enrichment and VOID. Anything less than that raises questions about whether the loan implied by the note and security deed ever existed. O.C.G.A. 44-2-43 Fraud, forgery, and theft in connection with registration of title to land ; penalty- shall be guilty of a felony and shall be punished by imprisonment for not less than one nor more than ten years. XXXX Magistrate Court Judge suggested I report the crime to XXXX Law Enforcement and be more specific in the Violations, to give specific violations the judge can bounce off of XXXX XXXX Issuer ORIGINAL Grantee and 1st and Only owner of Warranty Deed in FEE SIMPLE for 11 Consecutive Years is hereby doing so as per Magistrate Judge. Violations FDCPA-15 U.S. Code 1692f Unfair practices A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Taking or threatening to take any nonjudicial action to effect dispossession or disablement of property if ( A ) there is no present right to possession of the property claimed as collateral through an enforceable security interest ; ( B ) there is no present intention to take possession of the property ; or ( C ) the property is exempt by law from such dispossession or disablement ( D ) The use or distribution of any written communication which simulates or is falsely represented to be a document authorized, issued, or approved by any court, official, or agency of the United States or any State, or which creates a false impression as to its source, authorization, or approval. If the consumer notifies the debt collector in writing within the thirty-day period ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt. Furnishing Certain Deceptive Forms ( 15 USC 1692j ) ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.
( b ) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section 813 for failure to comply with a provision of this title.
( 1 ) Whoever causes damage to the property of another with the intention of procuring unlawful benefit for himself or a third person by knowingly leading such other into an act, sufferance, or omission by means of representing falsehoods as facts or misrepresenting or concealing the existing facts, shall be punished by imprisonment for not less than three months and, if the damage is especially great, not less than two years. A person commits the offense of theft by deception when he tries to obtain property by any deceitful means or artful practice with the intention of depriving the owner of the property. O.C.G.A. 16-8-3 - Theft by deception : Obtaining Property by False Pretenses felony punishable by a maximum term of imprisonment For property valued at {$25000.00} or more Felony : 2 to 20 years imprisonment. Under common law, false pretense is defined as a representation of a present or past fact, which the thief knows to be false, and which he intends will and does cause the victim to pass title of his property. That is, false pretense is the acquisition of title from a victim by fraud or misrepresentation of a material past or present fact.
What Is Theft by Conversion in Georgia?
Theft by conversion in Georgia begins with lawfully obtaining another individuals property or funds. The perpetrator then uses the funds or property for their own use without the lawful owners permission. The property can be personal property or real property as in UNLAWFUL SECURITIZATION and UNLAWFULLFORCLOSURES.
What Is Considered Personal Property in Georgia?
According to Georgia law, personal property refers to any property with the replacement value more than {$100.00}. This excludes any late fees or other penalties that may raise the value of the property.
Examples of theft by conversion includes : Payment not applied for the specific purpose, but used for other purposes instead Are Theft by Conversion and Theft by Deception the Same Crime in Georgia?
No. Theft by deception is the criminal act of using false pretenses to obtain someones property. The false pretense includes making a claim about a past event or existing fact. Theft by conversion does not include making false claims or wrongfully obtaining the property. Instead, the person takes the property from someone else legally before deciding to keep or use the property.
Is Theft by Conversion a Felony or Misdemeanor?
The crime can be either a felony or misdemeanor. What a person is charged with depends on the value of the property. Theft by conversion involving property valued at {$1500.00} or under is a misdemeanor. If the amount is over {$1500.00}, then it is a felony. What Is the Punishment for Theft by Conversion? The misdemeanor punishment for theft by conversion is up to 12 months in county jail and/or a {$1000.00} fine. Making false statements ( 18 U.S.C. 1001 ) is the common name for the United States federal crime laid out in Section 1001 of Title 18 of the United States Code, which generally prohibits knowingly and willfully making false or fraudulent statements, or concealing information, O.C.G.A. 16-10-20. False statements, concealment of facts, and fraudulent documents in matters within jurisdiction of state or political subdivisions.A person who knowingly and willfully falsifies, conceals, or covers up by any trick, scheme, or device a material fact ; makes a false, fictitious, or fraudulent statement or representation ; or makes or uses any false writing or document, knowing the same to contain any false, fictitious, or fraudulent statement or entry, in any matter within the jurisdiction of any department or agency of state government or of the government of any county, city, or other political subdivision of this state shall, upon conviction thereof, be punished by a fine of not more than {$1000.00} or by imprisonment for not less than one nor more than five years, or both.O.C.G.A 16-8-102 Residential mortgage Fraud. Offense of residential mortgage fraud A person commits the offense of residential mortgage fraud when, with the intent to defraud, such person : ( 1 ) Knowingly makes any deliberate misstatement, misrepresentation, or omission during the mortgage lending process with the intention that it be relied on by a mortgage lender, borrower, or any other party to the mortgage lending process ; ( 2 ) Knowingly uses or facilitates the use of any deliberate misstatement, misrepresentation, or omission, knowing the same to contain a misstatement, misrepresentation, or omission, during the mortgage lending process with the intention that it be relied on by a mortgage lender, borrower, or any other party to the mortgage lending process ; ( 3 ) Receives any proceeds or any other funds in connection with a residential mortgage closing that such person knew resulted from a violation of paragraph ( 1 ) or ( 2 ) of this Code section ; ( 4 ) Conspires to violate any of the provisions of paragraph ( 1 ), ( 2 ), or ( 3 ) of this Code section ; or ( 5 ) Files or causes to be filed with the official registrar of deeds of any county of this state any document such person knows to contain a deliberate misstatement, misrepresentation, or omission. ( see void deed under power ) An offense of residential mortgage fraud shall not be predicated solely upon information lawfully disclosed under federal disclosure laws, regulations, and interpretations related to the mortgage lending process.
O.C.G.A.16-8-104 Authority to investigate and prosecute for residential mortgage fraud District attorneys and the Attorney General shall have the authority to conduct the criminal investigation and prosecution of all cases of residential mortgage fraud under this article or under any other provision of this title. Nothing in this Code section shall be construed to preclude otherwise authorized law enforcement agencies from conducting investigations of offenses related to residential mortgage fraud.
O.C.G.A. 51-6-4 51-6-4. Fraud by acts or silence ; estoppel to assert title a ) A fraud may be committed by acts as well as words.
( b ) One who silently stands by and permits another to purchase property, without disclosing title, is guilty of such a fraud as estops him from subsequently setting up such title against the purchaser.
XXXX XXXX OBJECTS XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX. SPECIALIZED LOAN SERVICING AND THEIR ALLEGED AGENTS, PRESENTED NO TITLE, NO CONTRACT IN THEIR NAME, NO LIEN AND CANT PRODUCE LAWFULL PROOF OF ANY CLAIMS OF OWNERSHIP AUTHORITY OR STANDING TO FORECLOSE OR EVICT, TRUE OWNER OF TITTLE AND ADVERSE POSESSER XXXX XXXX SEE WARRANTY DEED, OWNERS TITTLE INSURANCE, LAND PATENT CLAIM AND ALL OTHER AUTHORITIVE DOCUMENTS PROOVING XXXX OWNERSHIP INTEREST AUTHORITY AND STANDING, GOOD FAITH ADVERSARIAL POSSESION WITH FAMILY for 11 CONSECUTIVE YEARS.
Using the Mails to Defraud - Crimes of Fraud are CRIMES INVOLVING MORAL TURPITUDE and, therefore, use of the mails in order that the contents of such communication be relied upon by recipient to defraud would amount to a crime which, of necessity, involve moral turpitude. READILY AVAILABLE UPON REQUEST MISREPRESENTED FRAUDULENT AND TAMPERED DOCUMENTS SENT THROUGH USPS MAIL TO HARRASS XXXX AND FORCE UNFAVORABLE ACTIONS.
O.C.G.A. 44-2-14 Requirements for recordation no instrument by which the title to real property or any interest therein is conveyed, created, assigned, encumbered, disposed of, or otherwise affected shall be entitled to recordation unless the name and mailing address of the natural person to whom the affidavit or instrument is to be returned is legibly printed, typewritten, or stamped upon such affidavit or instrument at the top of the first page thereof.
O.C.G.A. 11-9-201. General effectiveness of security agreement.
( a ) General effectiveness. Except as otherwise provided in this title, a security agreement is effective according to its terms between the parties, against purchasers of the collateral, and against creditors.
O.C.G.A. 13-1-8. Contract defined -- Entire and severable contracts ( a ) A contract may be either entire or severable. In an entire contract, the whole contract stands or falls together. In a severable contract, the failure of a distinct part does not void the remainder.
( b ) The character of the contract in such case is determined by the intention of the parties. O.C.G.A.13-1-1. Contract defined -- Generally A contract is an agreement between two or more parties for the doing or not doing of some specified thing.
Grantor Owner Affiant XXXX Issued a Note valued at {$230000.00} received No guarantee of performance, loan receipt, validation of debt, creditors lien, despite several petitions and request to meet face to face. However XXXX note a negotiable instrument of value tendered and not returned dis-honored Manor Homes Received payment A FAIR EXCHANGE. Since then the note I issued, quote HAVE BEEN CHOPPED UP AND DUPLICATED SO MANY TIMES WE WOULDNT KNOW WHERE TO FIND IT end quote. Witness evidence must be subpoena by the court for disclosure XXXX XXXX is not A tenant but 1st possessor of tittle for 11 consecutive years and invokes his good faith adverse possession rights. A fraudulent deed under power was filed against my property by XXXX XXXX XXXX and voided by owner XXXX because of the fraud. XXXX was in Bankruptcy at the time of wrongful invalid and void Sale.
NO OBJECTION, request of a lift or permission to pursue was ever presented by XXXX XXXX XXXX , BXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Specialized Loan Servicing, the responsible attorneys I believe to be a XXXX XXXX XXXX XXXX XXXX attorneys for the firm XXXX XXXX XXXX.
11. XXXX XXXX made misrepresentative statements prior, on behalf of XXXX XXXX in XXXX County Court Appearance and to my belief perjured.to cover up their fraudulent misrepresentation. evidence readily available upon request.
O.C.G.A. 16-10-70. Perjury ( a ) A person to whom a lawful oath or affirmation has been administered commits the offense of perjury when, in a judicial proceeding, he knowingly and willfully makes a false statement material to the issue or point in question.
( b ) A person convicted of the offense of perjury shall be punished by a fine of not more than {$1000.00} or by imprisonment for not less than one nor more than ten years, or both. Perjury -- Overview Of 18 U.S.C. 1621 And 1623 Violations Manual at 902 et seq.
12. O.C.G.A. 16-10-72. Subornation of perjury or false swearing A person commits the offense of subornation of perjury or false swearing when he procures or induces another to commit the offense of perjury or the offense of false swearing and, upon conviction thereof, shall be punished by a fine of not more than {$1000.00} or by imprisonment for not less than one nor more than ten years, or both.
13. Guilty of subordination of perjury18 U.S.C. 473 - Buying, Selling, Exchanging, Transferring, Receiving, or Delivering any False, Forged, Counterfeit, or Altered Obligation or Security of the U.S., with Intent that the Same be Passed, Published, or Used as True.
14. O.C.G.A. 16-8-3. Theft by deception ( a ) A person commits the offense of theft by deception when he obtains property by any deceitful means or artful practice with the intention of depriving the owner of the property.
15. ( b ) A person deceives if he intentionally : ( 1 ) Creates or confirms another 's impression of an existing fact or past event which is false and which the accused knows or believes to be false ; ( 2 ) Fails to correct a false impression of an existing fact or past event which he has previously created or confirmed ; ( 3 ) Prevents another from acquiring information pertinent to the disposition of the property involved ; ( 4 ) Sells or otherwise transfers or encumbers property intentionally failing to disclose a substantial and valid known lien, adverse claim, or other legal impediment to the enjoyment of the property, whether such impediment is or is not a matter of official record.
Grand Theft is a Crime Involving Moral Turpitude- When the property is taken from the person of another. Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, or to sell, dispose of, Title 42 1943-unique importance : enforcement is placed in the hands of the people ( a ) Arrest warrants, contempt of court order petition, trespass, illegal eviction judgements among moral turpitude and other violations of Georgia codes and Supreme Court Laws and violations of Constitutional protections are being sought for all three perpetrators.
( b ) Contempt of court. Failure to appear pursuant to any summons or subpoena, disrespectful conduct or failure to comply with any other order or judgment of the court shall constitute contempt of court and be punishable as provided by the City Charter..
( c ) O.C.G.A. 16-7-21 Criminal trespass A person commits the offense of criminal trespass when he or she knowingly and without authority : ( 1 ) Enters upon the land or premises of another person or into any part of any vehicle, railroad car, aircraft, or watercraft of another person for an unlawful purpose ; ( 2 ) Enters upon the land or premises of another person or into any part of any vehicle, railroad car, aircraft, or watercraft of another person after receiving, prior to such entry, notice from the owner, rightful occupant, or, upon proper identification, an authorized representative of the owner or rightful occupant that such entry is forbidden.
( d ) The entity these men claim to be representing, XXXX XXXX XXXX XXXX XXXX, denied owning the loan, denied owning the property, is unable to present the original note for authentication, does not own a Lawful Original security deed and Note signed by XXXX and themselves as parties to a contract registered in XXXX County Clerks Office, Can not prove up an unbroken chain of holder in due course AND DENIED involvement in the fraudulent wrongful foreclosure process.
( e ) Transporting forgery securities interstate commerce ( 18 U.S.C. Section 2314 ), 18 U.S.C. 912 is a divisible statute and defines two separate offenses. First, " whoever falsely assumes or pretends to be an officer or employee, acting under the authority of the United States or any department, agency or officer thereof, and acts as such '' ; or, second, " in such pretended character demands or obtains any money, paper, document, or thing of value. '' Conviction for violation of the second portion necessarily involves an element of fraud ; and fraud being present, the crime is one involving moral turpitude CRIMES AGAINST PROPERTY ( f ) Moral turpitude attaches to any crime against property, which involves " fraud, '' whether it entails fraud against the Government or an individual. The major crimes against property, which involve an evil or predatory intent, likewise involve moral turpitude. Certain crimes against property may require guilty knowledge or an intent to permanently take property.. CRIMES AGAINST PROPERTY FOUND TO INVOLVE MORAL TURPITUDE ( g ) Forgery.
( h ) Uttering a Forged Instrument.
( i ) Accessory Before the Fact in Uttering a Forged Instrument.
( j ) Possession of Stolen Property ( k ) Sending Threatening Letters Through Mail with Intent to Extort.
Fraud.
( l ) Encumbering Property with Intent to Defraud.
( m ) Passing Forged Instruments.
( n ) Attempted Fraud.
( o ) Using the Mails to Defraud.
( p ) Securities Fraud.
( q ) Conspiracy to Defraud the Public.
( r ) Transporting Stolen Property.
( s ) Obtaining Money by False Pretenses.
( t ) Malicious Trespass.
Everyone who causes any event by an act which he knew would probably cause it, being reckless whether such event happens or not, is deemed for the purposes of this part to have caused it willfully.
O.C.G.A. 44-14-33. Attestation or acknowledgment of mortgage ; additional witness in case of land ; constructive notice In order to admit a mortgage to record, it must be attested by or acknowledged before an officer as prescribed for the attestation or acknowledgment of deeds of bargain and sale ; and, in the case of real property, a mortgage must also be attested or acknowledged by one additional witness. In the absence of fraud.
( u ) The crime of document forgery is committed by any of the following means : ( v ) Placing a false signature or flourish, even though imaginary, or altering a true one.
( w ) Accessory Before the Fact in Uttering a Forged Instrument is a Crime ( x ) Every person concerned in the commission of a crime is a party thereto. O.C.G.A. 16-2-20. Any party who did not directly commit the crime may be convicted of the crime upon proof that the crime was committed and he was a party thereto, despite the outcome of the one who directly committed the crime. O.C.G.A. 16-2-21.0a ( y ) O.C.G.A. 16-2-0 ( b ) ( z ) Accessory before the fact ; accessory after the fact is hindering apprehension " Abet '' means to encourage, incite, or help and " Aid '' means to give help or assistance to. Proof of a common criminal intent with the actual perpetrators is necessary, and may be inferred from his conduct before, during, and after the crime. If associates shared common design to do an unlawful act, then any act done in pursuance by any one of them would be the act of each of them.
( aa ) Penalty ( bb ) Punishment is that of the substantive offense. O.C.G.A. 16-2-21.
( cc ) Whoever aids in the commission of a felony, or is accessory thereto before the fact by counseling, hiring or otherwise procuring such felony to be committed shall be punished in the manner provided for the punishment of the principal felon.
( dd ) An accessory to a felony before the fact may be indicted, tried and punished in the same county where the principal felon might be indicted and tried, ( ee ) Uttering Forged Record or Contract.
( ff ) Whoever, with intent to injure or defraud, utters and publishes as true a false, forged or altered record, deed, instrument or other writing knowing the same to be false, forged or altered, shall be punished by imprisonment in the state prison for not more than 10 years in jail for not more than two years.
( gg ) Forgery of Public Documents.
( hh ) Swindling ( ii ) Conspiracy to Commit Forgery in the Third Degree and Making False Statement ( jj ) Forgery is a Crime Involving Moral Turpitude-, Georgia .
( kk ) State of Georgia conviction for forgery. XXXX v. XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX XXXX ( XXXX Cir. XX/XX/XXXX ). The XXXX Circuit in XXXX v. XXXX, XXXX XXXX. Appx. XXXX ( XXXX Cir. XX/XX/XXXX ), held that a conviction for forging proof of financial responsibility under the Texas Transportation Code, section 601.196, was a XXXX as the offense involved forgery and was fraudulent in nature.
( ll ) Attempting to Obstruct or Impede the Progress of Justice.
( mm ) 18 U.S. Code 1505 - Obstruction of proceedings before departments, agencies, and committees ( a ) Whoever, with intent to avoid, evade, prevent, or obstruct compliance, in whole or in part, with any civil investigative demand duly and properly made under the Antitrust Civil Process Act, willfully withholds, misrepresents, removes from any place, conceals, covers up, destroys, mutilates, alters, or by other means falsifies any documentary material, answers to written interrogatories, or oral testimony, which is the subject of such demand ; or attempts to do so or solicits another to do so ; ( b ) The Real Estate Settlement Procedures Act ( RESPA ) was a law passed by the United States Congress in 1974 and codified as Title 12, Chapter 27 of the United States Code, 12 U.S.C. 26012617.
( c ) Section 8 of RESPA prohibits a person from giving or accepting any thing of value for referrals of settlement service business related to a federally related mortgage loan. It also prohibits a person from giving or accepting any part of a charge for services that are not performed.
( d ) All attempts to hold these conspirators accountable have failed thus far However XXXX was instructed by Magistrate Judge to refile warrant application for XXXX XXXX because lack of service of last notice to appear. I am now pleading with the F.B.I., XXXX District Attorney, Georgia Attorney General 's Office to Investigate these bullies.
O.C.G.A. 51-6-1. Right of action for fraud accompanied by damage : Fraud, accompanied by damage to the party defrauded, always gives a right of action to the injured party. The XXXX Family is the only Injured Party and has lost thousands and missing notes, is suffering financially and emotionally, Georgia applies the Impact Rule which permits recovery for negligent infliction of emotional distress only when the conduct causes a direct physical impact on the plaintiff. XXXX v. XXXX, XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX. The contact may be de minimis and still be sufficient for the plaintiff to recover.
XXXX lost thousands of dollars in the fraud and shall continue defending our home of 11 CONSECUTIVE YEARS.XXXX XXXX XXXX XXXX XXXX XXXX XXXX HAVE NO INTEREST IN OUR HOME AND SEEKS ONLY THE UNJUST FINANCIAL GAIN THEY CAN RECEIVE XXXX HAD PRIOR KNOWLEDGE THAT THE PROPERTY IS UNDER AN EXEMPT FROM SALE AND LEVY COURT ORDER IN WHICH HE LITIGATED AND FAILED, IN WHICH HE TRIED TO GET OVERTURNED AND FAILED.SPECIFIC QUESTIONS WERE ASKED BY TWO XXXX COUNTY JUDGES REQUEST TRANSCRIPT OR AUDIO OF CASES AS EVIDENCE.XXXX XXXX knew XXXX is under bankruptcy before wrongful invalid void foreclosure. Debts discharged with NO OBJECTION FROM PARTIES XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPECIALIZED LOAN SERVICING XXXX XXXX XXXX OR ANY CREDITOR AT MEETING OF CREDITORS AND NO PRESENTMENT OF A CREDITORS LIEN.
Here are some basic black letter rules, that have been followed for centuries : 1. A holder must possess the original note.
2. Transfer of possession must be authenticated by an affidavit or certification based upon personal knowledge. In writing 3. A party relying upon power of attorney or other document must produce the authenticated original of that document.
4. Using the words as attorney in fact means nothing unless the party is able to produce a witness who, in their own personal knowledge, knows and states that the POA is in writing and has not been revoked.
5. That witness must be able to lay the factual foundation and authentication for introduction of the Power of Attorney or any other such document.
6. Without such foundation and authentication, any testimony or documents proffered by virtue of the POA can not be admitted into evidence and for purposes of the case then, such statements or documents do not exist.
7. A party who claims a legal relationship with another party and who relies upon it for proffering evidence must provide evidence of the legal relationship.
8. A Power of Attorney must be in writing, duly signed and acknowledged as set forth in state statutes. Oral Powers of Attorney can not be used to circumvent the requirement that interests in real property ( including mortgages ) must be in writing.
9. A party seeking to enforce a note must be able to establish, through competent evidence, the location and the previous locations of the note in order to establish possession and the right to enforce, respectively.
10. Certifications must be based upon personal knowledge and
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| 12/10/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
Servicemember |
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Dear CFPB, Please find my follow up Complaint against XXXX XXXX who stole my property and my money though the chain of fictitious intermediaries who posed as Lenders ( XXXX ), XXXX XXXX XXXX and fake Servicer XXXX XXXX whose employees very professionally lie to Federal Authorities and defrauded by XXXX XXXX XXXX homeowners.
I demand XXXX XXXX, XXXX XXXX and XXXX XXXXto provide me accounting for the money proceeds from the sale and PROOF that these money were entrusted to XXXX XXXX as Trustee and Board of Directors ; and deposited in XXXX XXXX XXXX XXXX account.
I also demand a copy of releases of ANY liens after the sale since I became a victim of another racketeering activity by fake Servicer Specialized Loan Servicing, LLC who tried to collect from me on behalf of non-disclosed creditor AFTER my stolen property was illegally sold by XXXX XXXX who did not even knew who was his clients since all instructions were provided by the same XXXX XXXX XXXX system who hired lawyers to commit fraud upon the Court and perjuries.
Under the law, EVEN IF the real default happened, the supposed creditor still must provide proof of any damages as well as satisfaction of the debt. None of it was ever provided to me. Not even purportedly original Note ( forged by XXXX XXXX ) Thus far, the banks have been selling property and then depositing the cash into an account controlled by a concealed investment bank notwithstanding the naming of the sham conduit claimant in whose name the foreclosure process was started.
My transaction with XXXX XXXX was not a loan. It was a singe-time payment for me to PERFORM SERVICES to the wit issue a Promissory Note which XXXX XXXX indefinitely sold as DATA to investors who placed BETS not backed by ANY collateral.
I was expected to return my compensation, with interest ( involuntary servitude aka XX/XX/XXXX) plus return the property ( theft ) back to XXXX XXXX so they can defraud another homebuyer who is not in possession of stolen from me property.
It is not a secret anymore that Wall Street Banks operate a giant criminal scheme, which created XXXX Crash which resulted in over {$31.00} XXXX bailouts for non-damaged parties ( like {$50.00} XXXX bailout to XXXX which in fact went to XXXX XXXX as a pure profit ) and millions of illegal foreclosures by Big Banks as additional revenue. Now they collapsed the economy again - and nobody on the Government level is even talking about it.
The banks have been siphoning off trillions of dollars from the US economy for over 20 years. The level of Mayhem generated by the banks is virtually beyond human comprehension. But as a reference point for the scope of their illegal activities, consider this : there is about XXXX XXXX in XXXX currency worldwide. that is all the money there is. But the shadow banking market, which had zero in XXXX, now is estimated by most analysts to be in excess of {$1.00} quadrillion more than 15 times all the money in the world.
That makes the banks who make a market in this nominal stuff ( but treated as cash equivalents ) in a position far beyond the ability of anyone who wants to regulate them or otherwise keep their abuses in check. And the fact that much of the money that was siphoned out of the US economy is sitting in various off-shore locations makes control over the banks virtually impossible across political borders.
With no control, the banks will not just do the same, they will escalate because that is what they do. It is already apparent that the availability of credit has lured workers into allowing their wages to be replaced by debt. At this point, the Wall Street banks are in a position where they could and no doubt will find ways to present incentives for US consumers to take on more debt that in actuality is a wage for services rendered. The service rendered by consumers is issuing the necessary paperwork to establish a reference data point against which investors can place bets. The revenue from selling such bets is literally infinite.
Meanwhile, the consumer who was lured into such transactions without knowledge of the real transaction is stuck with overpriced assets and is lured into strategies that create the illusion of delinquency, default, judgment, and sale of the property encumbered by liens.
All of this happens because consumers believe they are taking on loans went in fact they have become partners in a business scheme in which consumers receive none of the profits and assume all of the risk of loss.
Yet, Banks lawyer appear in the Courts when they try to get the money back that they paid to homeowners in exchange for starting a series of transactions in which unregulated securities were sold, on an infinite basis, to investors who were betting on future announcements of data performance by the issuer doing business under the name of a legally nonexistent trust because nothing had actually been entrusted to the named trustee of the named trust and LIE non-stop while none of the lawyers do not even know who is their actual clients all instructions are provided by XXXX XXXX XXXX XXXX XXXX or XXXX XXXX.
In plain language all such assertions were false and all evidence of default was equally false. Such sales and the orders and judgments that permitted them were and remain void for lack of personal and subject matter jurisdiction. Such court actions are ultra vires.
These illegal acts do not ripen with time. They are still void. It is the same with any wild deed. The money proceeds from such sales were paid to parties who neither intended nor received the money to reduce any debt owed by the homeowner ( s ). This was a for profit venture that succeeded by deceit, camouflage, manipulation and fabrication of documents, and false testimony.
The courts have permitted this false securitization venture and false foreclosure venture to continue under the erroneous belief that the proceeds of foreclosure sales would eventually find their way into the hands of someone who had a loss arising from the failure or refusal of homeowners to make scheduled payments in accordance with a promissory note that was executed at the time of the closing of the transaction with the homeowners. This assumption was and remains completely and utterly false.
Neither the debt nor the owner of any debt owed by the homeowner existed at the time of the foreclosure. The filing of such foreclosures was a malicious attempt to cover up a fraudulent scheme that was part direct fraud on investors and homeowners, and part Ponzi scheme.
The goal of foreclosure was ( a ) to perpetuate the illusion of an existing established loan account receivable on the books and records of a valid legal creditor and ( b ) to generate funds for the foreclosure players including but not limited to some of the securitization players. In effect, each such foreclosure was a bonus lawsuit i.e., where the proceeds were used to pay bonuses and other compensation to people and companies who assisted in the scheme.
Like other institutionalized practices in this countrys history that were eventually revoked and abandoned as abhorrent to simple notions of decency, law, justice and equity, the time has come for the courts to exercise their independence from executive policy and to apply the laws as they have existed for hundreds of years.
Yet, Big Banks lawyers continue to present FALSE statements ( Lies and Perjuries ) to the Courts, along with forged documents, and in 99 % walk away with someones stolen home and all the money when they reinforce the myth that the debts exist and that there is a creditor who owns the debt. In fact, the process referred to as securitization is a process of liquidating any entry on the ledger of any company on which a receivable had appeared.
The money never goes to the named claimant where the alleged claim was based upon securitization of the debt because the loan, debt, note, and mortgage were never securitized. ( Securitization means breaking up an asset into component parts that are sold to investors in pro-rata shares. Such sales never occurred. Securities were sold but they did not represent an ownership interest in any asset. ) Thus, Federal Reserves unlimited purchases of Mortgage Backed Securities ( over {$2.00} XXXX ) is another lie to keep this myth floating through the Courts. XXXX, XXXX and XXXX did not purchased any loans simply because here was no one who can sell them. All their Prospectuses are based on forward-looking statements such as we will, we shall but never we did. Moreover, GSEs and other Propsectuses specifically state that their securities are not related to mortgages.
All so-called mortgages ( data about borrowers identity ) is processed via Federal Reserve Depository Trust Corporation who assign them to XXXX XXXX XXXX Big Banks sell BETS on performance of DATA which they control without any supervision.
Wall Street Transactions with Homeowners and other borrowers are Not Loans.
It is incomprehensible to most people how they could get a loan and then not owe it. It is even more incomprehensible that there could be no creditor that could enforce any alleged obligation of the homeowner. After all, the homeowner signed a note which by itself creates an obligation.
None of this seems to make sense. Yet on an intuitive level, most people understand that they got screwed in what they thought was a lending process. The reason for this disconnect is that most people have no reason to know what happens in the world of investment banking.
First, every investment banker is merely a stockbroker. They do business with investors and other investment bankers. They do not do business with consumers who purchase goods and services or loans. The investment banker is generally not in the business of lending money. The investment banker is in the business of creating capital for new and existing businesses. They make their money by brokering transactions. They make the most money by brokering the sales of new securities including stocks and bonds.
The compensation received by the investment banker for brokering a transaction varied from as little as 1 % or 2 % to as much as 20 %. The difference is whether they were brokering the sale of existing securities or underwriting new securities. Obviously, they had a very large incentive to broker the sale of new securities for which they would receive 7 to 10 times the compensation of brokering the sale of existing securities.
But the Holy Grail of investment banking was devising some system in which the investment bank could issue a new security from a fictional entity and receive the entire proceeds of the offering. This is what happened in residential lending. And this way, they could receive 100 % of the offering instead of a brokerage commission.
But as youll see below, by disconnecting the issuance of securities from the ownership of any perceived obligation from consumers, investment bankers put themselves in a position in which they could issue securities indefinitely without limit and without regard to the amount of the transaction with consumers ( homeowners ) or investors.
In short, the goal was to make it appear as though loans have been securitized even know they had not been securitized. In order for any asset to have been securitized it would need to have been sold off in parts to investors. What we see in the residential market is that no such sale ever occurred. Under modern law, a sale consists of offer, acceptance, payment, and delivery. So neither the investment bank nor any of the investors to whom they had sold securities, ever received a conveyance of any right, title, or interest to any debt, note, or mortgage from a homeowner.
At the end of the day, the world was convinced that the homeowner had entered into a loan transaction while the investment banker had assured itself and its investors that it would be free from liability for violation of any lending laws as a lender.
Neither of them maintained a loan account receivable on their own ledgers even though the capital used to pay homeowners originated from banks who loaned money to investment bankers ( based upon sales of certificates to investors ), which was then used to pay homeowners as little as possible from the pool of capital generated by the loans and certificate sales of mortgage-backed bonds.
From the perspective of the investment banker, payment was made to the homeowner in exchange for participation in creating the illusion of a loan transaction despite the fact that there was no lender and no loan account. This was covered up by having more intermediaries claim rights as servicers and the creation of payment histories that implied but never asserted the existence or establishment of a loan account. Of course, they would need to dodge any questions relating to the identification of a creditor. That could be no creditor if there was no loan account. This tactic avoided perjury.
Of course, this could only be accomplished through deceit. The consumer or homeowner, government regulators, and the world at large, would need to be convinced that the homeowner had entered into a secured loan transaction, even though no such thing had occurred. From the investment bankers perspective, they were paying the homeowner as little money as possible in order to create the foundation for their illusion.
By calling it securitization of loans and selling it that way, they were able to create the illusion successfully. They were able to maintain the illusion because only the investment bankers had the information that would show that there was no business entity that maintained a ledger entry showing ownership of any debt, note, or mortgage against which losses and gains could or would be posted in accordance with generally accepted accounting principles ( and law ). This is called asymmetry of information and a great deal has been written on these pages and by many other authors.
Since the homeowner had asked for a loan and had received money, it never occurred to any homeowner that he/she was not being paid for a loan or loan documents, but rather was being paid for a service. In order for the transaction to be perceived as a loan obviously, the homeowner had to become obligated to repay the money that had been paid to the homeowner. While this probably negated the consideration paid for the services rendered by the homeowner, nobody was any the wiser.
As shown below, the initial sale of the initial certificates was only the beginning of an infinite supply of capital flowing to the investment bank who only had to pay off intermediaries to keep them in the fold. By virtue of the repeal of XXXX in XXXX, none of the certificates were regulated as securities ; so disclosure was a matter of proving fraud ( without any information ) in private actions rather than compliance with any statute. Further, the same investment banks were issuing and trading hedge contracts based upon the performance of the certificates as reported by the investment bank in its sole discretion.
It was a closed market, free from any free market forces. The theory under which XXXX XXXX, Fed Chairman, was operating was that free-market forces would make any necessary corrections, This blind assumption prevented any further analysis of the concealed business plan of the investment banks a mistake that XXXX later acknowledged.
There was no free market. Neither homeowners nor investors knew what they were getting themselves into. And based upon the level of litigation that emerged after the crash of XXXX, it is safe to say that the investors and homeowners were deprived of any bargaining position ( because the main aspects for their transition were being misrepresented and concealed ), Both should have received substantially more compensation and would have bargained for it assuming they were willing to even enter into the transaction highly doubtful assumption.
The investment banks also purchased insurance contracts with extremely rare clauses basically awarding themselves payment for nonexistent losses upon their own declaration of an event relating to the performance of unregulated securities. So between the proceeds from the issuance of certificates and hedge contracts and the proceeds of insurance contracts investment bankers were generally able to generate at least {$12.00} for each {$1.00} that was paid to homeowners and around {$8.00} for each {$1.00} invested by investors in purchasing the certificates.
So the end result was that the investment banker was able to pay homeowners without any risk of loss on that transaction while at the same time generating capital or revenue far in excess of any payment to the homeowner. Were it not for the need for maintaining the illusion of a loan transaction, the investment banks couldve easily passed on the opportunity to enforce the obligation allegedly due from homeowners. They had already made their money.
There was no loss to be posted against any account on any ledger of any company if any homeowner decided not to pay the alleged obligation ( which was merely the return of the consideration paid for the homeowners services ). But that did not stop the investment banks from making claims for a bailout and making deals for loss sharing on loans they did not own and never owned. No such losses ever existed.
Investment bankers first started looking at the consumer lending market back in XXXX. But there were huge obstacles in doing so. First of all none of them wanted the potential liability for violation of lending laws that had recently been passed on both local and Federal levels ( Truth in Lending Act et al. ) So they needed to avoid classification as a lender. They achieved this goal in 2 ways. First, they did not directly do business of any kind with any consumer or homeowner. They operated strictly through intermediaries that were either real or fictional. If the intermediary was real, it was a sham conduit a company with virtually no balance sheet or income statement that could be collapsed and disappeared if the scheme ever collapsed or just hit a bump in the road.
Either way, the intermediary was not really a party to the transaction with the consumer or homeowner. It did not pay the homeowner nor did it receive payments from the homeowner. It did not own any obligations from the homeowner, according to modern law, because it had never paid value for the obligation.
Under modern law, the transfer or conveyance of an interest in a mortgage without a contemporaneous transfer of ownership of the underlying obligation is a legal nullity in all states of the union. So transfers from the originator who posed as a virtual creditor do not exist in the eyes of the law if they are shown to be lacking in consideration paid for the underlying obligation, as per Article 9 203 Uniform Commercial Code, adopted in all 50 states. The transfers were merely part of the illusion of maintaining the apparent existence of the loan transaction with homeowners.
And this brings us to the strategies to be employed by homeowners in contesting foreclosures and evictions based on foreclosures. Based upon my participation in review of thousands of cases it is always true that any question regarding the existence and ownership of the alleged obligation is treated evasively because the obligation does not exist and can not be owned.
In court, the failure to respond to such questions that are posed in proper form and in a timely manner is the foundation for the victory of the homeowner. Although there is a presumption of ownership derived from claims of delivery and possession of the note, the proponent of that presumption may not avail itself of that presumption if it fails to answer questions relating to rebutting the presumption of existence and ownership of the underlying obligation. Such cases usually ( not always ) result in either judgment for the homeowner or settlement with the homeowner on very favorable terms.
The homeowner is not getting away with anything or getting a free house as the investment banks have managed to insert into public discourse.
They are receiving just compensation for their participation in this game in which they were drafted without their knowledge or consent. Considering the 1200 % gain enjoyed by the investment banks which was enabled by the homeowners participation, the 8 % payment to the homeowner seems only fair. Further, if somehow the homeowners apparent obligation to pay the investment bank survives, it is subject to reformation, accounting, and computation as to the true balance and whether it is secured or not.
The obligation to repay the consideration paid by the investment bank ( through intermediaries ) seems to be a negation of the consideration paid. If that is true, then there is neither a loan contract nor a securities contract. There is no contract because in all cases the offer and acceptance were based upon different terms ( and different deliveries ) without either consideration or execution of the terns expected by the homeowner under the advertised loan contract.
Payments By Homeowners Do Not Reduce Loan Accounts Each time that a homeowner makes a payment, he or she is perpetuating the myth that they are part of an enforceable loan agreement. There is no loan agreement if there was no intention for anyone to be a lender and if no loan account receivable was established on the books of any business. The same result applies when a loan is originated in the traditional way but then acquired by a successor. The funding is the same as what is described above. The loan account receivable in the acquisition scenario is eliminated.
Once the transaction is entered as a reference data point for securitization it no longer exists in form or substance.
For the past 20 years, most homeowners have been making payments to companies that said they were servicers. Even at the point of a judicial gun ( court order ) these companies will fail or refuse to disclose what they do with the money after receipt. Because of lockbox contracts, these companies rarely have any access to pools of money that were generated through payments from homeowners.
Like their counterparts in the origination of transactions with homeowners, they are sham conduits. Like the originators, they are built to be thrown under the bus when the scheme implodes. They will not report to you the identity of the party to whom they forward payments that they have received from homeowners because they have not received the payments from homeowners and they dont know where the money goes.
* As I have described in some detail in other articles on this blog, with the help of some contributors, the actual accounting for payments received from homeowners is performed by third-party vendors, mostly under the control of XXXX XXXX. Through a series of sham conduit transfers, the pool of money ends up in companies controlled by the investment bank. Some of the money is retained domestically while some is recorded as an offshore off-balance-sheet transaction.
In order to maintain an active market in which new certificates can be sold to investors, discretionary payments are made to investors who purchase the certificates. The money comes from two main sources.
One source is payments made by homeowners and the other source is payments made by the investment bank regardless of whether or not they receive payments from the homeowners. The latter payments are referred to as servicer advances. Those payments come from a reserve pool established at the time of sale of the certificates to the investors, consisting of their own money, plus contributions from the investment bank funded by the sales of new certificates. They are not servicer advances. They are neither in advance nor did they come from a servicer.
Since there is no loan account receivable owned by anyone, payments received from homeowners are not posted to such an account nor to the benefit of any owner of such an account ( or the underlying obligation ). Instead, accounting for such payments are either reported as return of capital or trading profits. In fact, such payments are neither return of capital nor trading profit. Since the investment bank has already zeroed out any potential loan account receivable, the only correct treatment of the payment for accounting purposes would be revenue. This includes the indirect receipt of proceeds from the forced sale of property in alleged foreclosures.
By retaining total control over the accounting treatment for receipt of money from investors and homeowners, the investment bank retains total control over how much taxable income it reports. At present, most of the money that was received by the investment bank as part of this revenue scheme is still sitting offshore in various accounts and controlled companies. It is repatriated as needed for the purpose of reporting revenue and net income for investment banks whose stock is traded on the open market. By some fairly reliable estimates, the amount of money held by investment banks offshore is at least {$3.00} XXXX. In my opinion, the amount is much larger than that.
As a baseline for corroboration of some of the estimates and projections contained in this article and many others, we should consider the difference between the current amount of all the fiat money in the world and the number and dollar amount of cash-equivalents in the shadow banking market. In XXXX, the number and dollar amount of such cash equivalents was XXXX. Today it is {$1.00} quadrillion around 15-20 times the amount of currency.
In the final analysis, if the truth was fully revealed, each foreclosure involves a foreclosure lawyer who does not have any idea whose interest he/she is representing. They may know that they are being paid from an account titled in the name of the self-proclaimed servicer. And because of that, they will often saying that they represent the servicer. They are pretty careful about not specifically saying that the named plaintiff in a judicial foreclosure or the named beneficiary in a nonjudicial foreclosure is their client. That is because they have no retainer agreement or even a relationship with the named plaintiff or the named beneficiary. Such lawyers have generally never spoken with anyone employed by the named plaintiff or the named beneficiary.
When such lawyers and self-proclaimed servicers go to court-ordered mediation, neither one has the authority to do anything except show up. Proving that the lawyer does not actually represent the named trustee of the fictitious trust can be very challenging.
If you find the cases in which investors have sued the named trustee of the alleged XXXX trust for failure to take action that wouldve protected the interest of the investors meaning that the trustee does not represent the investors, the investors are not beneficiaries of the Trust, and that the trustee has no authority, right, title, or interest over any transaction with homeowners. Since the named trustee has no powers of a trustee to administer the affairs of any active trust with assets or a business operating, it is by definition not a trustee. For purposes of the foreclosure, it can not be a named party either much less the client of the attorney, behind whom the securitization players are hiding because of a judicial doctrine called judicial immunity.
If you ask whether the lawyer who shows up is representing for example XXXX XXXX. Or you might ask whether XXXX XXXX is the client of the lawyer. The answer might surprise you. In some cases, the lawyer insisted that they represented XXXX or some other self-proclaimed servicer.
I am writing to you because In less than 2o days, most moratoriums on foreclosures will expire, unless they are extended. That means that hundreds of thousands, perhaps millions of foreclosures will be filed or completed over the next year. And just like the XXXX meltdown, the securities brokerage firms that call themselves investment banks will be swarming like maggots over the carcass of millions of lives for demand back money received by homeowners was an inducement to enter into a concealed transaction in which the homeowner was not intended to receive any benefits.
Borrowers asked for a loan but never received a loan. It was not part of a loan agreement because the money was received from players who had no intention of being lenders subject to statute and who had no intention of maintaining a loan account receivable against which payments could be received and posted.
The attempt to get payment from homeowners is a concealed attempt to zero out the consideration paid to the homeowner for the concealed transaction.
In short, the homeowner was attempting to purchase a loan with the note and mortgage but didnt get it. And the money paid to the homeowner was only temporary consideration for a concealed transaction in which the players received all the benefit and the homeowner took all the concealed risks.
And just like the XXXX crash, the impact of the new wave of foreclosures and evictions based on such foreclosures will be felt for years to come. The full impact of the COVID pandemic wont be known for a long time. It could result in many more people falling into the grasp of greedy Wall Street bankers.
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| 03/16/2023 |
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- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Specialized Loan Servicing, ( SLS ) XXXX XXXX XXXX XXXX.
XXXX XXXX, CO XXXX Consumer Financial Protection Bureau, ( cfpb ) 1700 G St. NW Washington , DC 20552 Bankruptcy Court to Take Judicial Notice of its Record.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Virginia XXXX Case No. XXXX Applicable to All Successors and/or XXXX Re : RESCISSION OF 2nd MORTGAGE LOAN NO. XXXX Property : XXXX XXXX XXXX XXXX VA XXXX, AS A DEFENSE TO ILLEGAL FORECLOSURE SCHEDUKED FOR XX/XX/XXXX, BY THE XXXX, XXXX XXXX, XXXX Notice to the agent is notice to the principal and notice to the principal is notice to the agent.
Please take notice as follows : We have not received of any correspondence from XXXX XXXX XXXX XXXX XXXX, ( XXXX ) and Specialized Loan Servicing, ( SLS ), but XXXX illegally scheduled our primary residence for illegal foreclosure for XX/XX/XXXX, at XXXX as shown below ; XXXX XXXX XXXX XXXX added. XX/XX/XXXX XXXX. Bankruptcy Court Eastern District of Virginia must take Judicial Notice of its Dockets and cases on record and case records as shown below : - Please note that the above referenced loan was rescinded, and SLS, XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX status was reduced from secured to unsecured and was discharged in Bankruptcy Cases as unsecured in XXXX XXXX bankruptcy because at the time of filing the property was under water, listed price of house at that time was {$370000.00} ( Schedule A Real Property XXXX. XXXX XXXX. XXXX ), no one objected, listed unsecured.
In XXXX husband case No. XXXX, the XXXX XXXX offered to settle for 35 % of {$100000.00}, The husbands attorney listed remaining {$69000.00} of {$100000.00} as unsecured ( Schedule D XXXX Case No. XXXX ), notified XXXX XXXX & XXXX, no one objected, debtors husband was granted discharge, XXXX XXXX and XXXX never objected discharge.
Specialized Loan Servicing, ( SLS ) falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged [ no one objected discharged ] in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX nonexistent/in active entity ] et al and their agents from collecting a discharged debt.
Debtor and her husband disputed this debt with SLS, and XXXX and asked for verification and validation of the alleged debt repeatedly, from SLS via Certified Return Requested Mail Number XXXX and Certified Return Requested Mail Number XXXX dated XX/XX/XXXX, received by SLS and XXXX on XX/XX/XXXX, and on XX/XX/XXXX. In a letter dated XX/XX/XXXX, SLS informed and stated.
The XXXX reference mortgage account was discharged from the XXXX XXXX Bankruptcy, therefore there is no longer a debt for us to validate.
Please see Bankruptcy Cases, XXXX XXXX XXXX of XXXX ; XXXX XXXX. XXXX XXXX pgs. XXXX, XXXX and XXXX ; and case XXXX XXXX XXXX, XXXX and XXXX, XXXX, XXXX and XXXX. SLS and its agents are knowingly and intentionally falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX al and their agents from collecting a discharged debt.
We are asking the Bankruptcy Court to act for these violations against SLS, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX and all others involved in this civil theft.
XXXX. NO NOTICE OF DEFAULT ISSUED OR SENT We have not received of any correspondence from XXXX XXXX XXXX XXXX XXXX, ( XXXX ) and Specialized Loan Servicing, ( SLS ), but XXXX illegally scheduled our primary residence for illegal foreclosure for XX/XX/XXXX, at XXXX There is no default, and you are forever barred to collect on a discharged loan. You are knowingly and intentionally falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX al and XXXX from collecting a discharged debt.
For your information we disputed this debt with SLS, and XXXX and asked for verification and validation of the alleged debt, for SLS via Certified Return Requested Mail Number XXXX and Certified Return Requested Mail Number XXXX dated XX/XX/XXXX, received by SLS and XXXX on XX/XX/XXXX, and on XX/XX/XXXX. In a letter dated XX/XX/XXXX, SLS informed and stated.
The XXXX reference mortgage account was discharged from the XXXX XXXX Bankruptcy, therefore there is no longer a debt for us to validate.
SLS Letter dated XX/XX/XXXX On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, we did ask again verification and validation of debt, which was not done as of today. Again, repeatedly we asked again but no response in connection with the verification and validation of the debt was received.
XXXX. XXXX has listed our property for illegal foreclosure scheduled for XX/XX/XXXX, without any default notice, without verification and validation of debt.
XXXX has listed our property for illegal foreclosure scheduled for XX/XX/XXXX, without any default notice, without verification and validation of debt. XXXX is advised also to see Bankruptcy Cases, XXXX XXXX XXXX of XXXX ; XXXX XXXX. XXXX XXXX pgs. XXXX, XXXX and XXXX ; and case XXXX XXXX XXXX, XXXX and XXXX, XXXX, XXXX and XXXX. XXXX and SLS are knowingly and intentionally falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX al and XXXX from collecting a discharged debt.
a ) The paperwork used in our case by XXXX, and its alter ego XXXX XXXX, XXXX, ( XXXX ) is fabricated, forged or irrelevant to ownership, authority or even balances.
b ) XXXX and its predecessor law firm, XXXX XXXX XXXX XXXX XXXX had a pattern and practice of creating questionable documents. In fact, upon information and belief, when questioned and investigated regarding such and other irregular and fraudulent documents, XXXX changed its name from XXXX XXXX XXXX XXXX XXXX to its present name XXXX XXXX XXXX XXXX.
c ) SLS, XXXX and its alter ego have engaged in a pattern of conduct that involves fabrication of documents, fraud, forgery, robo-signing etc., that the pattern of conduct exists, and that pattern of conduct has a nexus ( connection ) to the case at bar.
d ) XXXX prepared documents from XXXX CALIFORNIA, where XXXX does not exist to be included in false filings to commit civil theft.
XXXX ) XXXX and XXXX et al the attorneys of XXXX authorized non-lawyer members of XXXX Laws staff to sign their name on the documents, including affidavits.
f ) XXXX and XXXX XXXX al instructed the staff members ( who were also notaries public ) to notarize the affidavits, even though he had not signed them.
g ) As to the nature of the ethical duty violated, by robo-signing a large number of documentsincluding falsely notarized affidavitsin foreclosure filings, XXXX attorneys : ( XXXX ) made false statements of fact to tribunals ; ( XXXX ) instructed non-lawyer members of XXXX Laws staff to engage in conduct that was incompatible with XXXX attorneys professional obligations ; and ( XXXX ) engaged in conduct that negatively impacted the efficacy of the courts and the publics perception of the legal profession.
h ) XXXX attorney et al ( XXXX ) showed a pattern of misconduct by authorizing signatures in at least XXXX foreclosure actions over the course of XXXX months ; and ( XXXX ) committed multiple offenses ( at least more than XXXX of them ).
i ) On XX/XX/XXXX, the hearing judge filed, an opinion including findings of fact and concluding that XXXX and XXXX alter egos owner XXXX XXXX XXXX violated XXXX XXXX ( a ) ( XXXX ) ( Making or Failing to Correct a False Statement to a Tribunal ), XXXX ( a ) ( Responsibilities Regarding Non-Lawyer Assistants ), XXXX ( a ) ( violated the Maryland XXXX ' Rules of Professional Conduct - ( Violating XXXX ), and XXXX ( d ) ( Conduct Prejudicial to the XXXX XXXX XXXX ).
j ) The false notice of default, and illegal scheduling for our property for XX/XX/XXXX in XXXX Laws filings in our case were : ( XXXX ) falsely issued from California, where XXXX does not exist ; ( XXXX ) not signed by XXXX XXXX XXXX, XXXX XXXX XXXX and others, ( XXXX ) owned and represented XXXX ; ( XXXX ) failed to seek aid and direction from the court when requested by us.
XXXX ) We aver that XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX ego and their owners including XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX et al, violated Virginia Lawyers ' Rules of Professional Conduct in our case.
l ) Upon information and belief, XXXX XXXX XXXX, XXXX XXXX and XXXX, attorneys, and principals of XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX ego Equity. XXXX knew or should have known that non-creditors terminated trustee XXXX XXXX, non-existent XXXX XXXX XXXX XXXX XXXX did not satisfy conditions precedent to Notice of default in our case for VOID DOT, failed to act impartially towards us due to incentives which caused XXXX through its XXXX ego to rapidly, send false notices of default and conduct civil theft in violation of federal and state laws.
m ) XXXX and its created the shell entity, violated law by sending us same form letters containing language that overshadowed and contradicted disclosures required by law, threatening to act of wrongfully committing civil theft, not intended to be taken, attempting to collect debt without providing mandatory disclosure required.
XXXX ) XXXX violated law by communicating us when it knew we were not in default and were represented.
On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, we did mail to XXXX, SLS and XXXX XXXX Bank XXXX response to their letter dated XX/XX/XXXX, and XX/XX/XXXX via UPS XXXX XXXX XXXX below ; XXXX ) Tracking XXXX, sent to SLS XXXX by them on XX/XX/XXXX XXXX ) Tracking Number XXXX, sent to XXXX XXXX, received by them on XX/XX/XXXX, at XXXX SLS et al failed to verify and validate the debt and referred it to XXXX which is a Clear VIOLATION of FDCPA and other Federal and State Laws XXXX and its alleged client SLS willfully violated the Bankruptcy discharge stay by, among other things, prosecuting an illegal default notice with intent to illegally commit civil theft action through the law firm/attorney XXXX action, forcing us to move, secretly sending false Bailee letter to XXXX, failing to protect the residence from looting, refusing and, and subjecting the XXXX to a mortgage modification XXXX. Pursuant to 362 ( k ) ( 1 ), SLS and XXXX are liable for all damages incurred between the initial violation of the bankruptcy discharge.
XXXX ) The subject loan was rescinded within 03 years with, National City Mortgage a division of XXXX XXXX XXXX XXXX Indiana, ( XXXX XXXX XXXX ), XXXX XXXX XXXX, ( XXXX ), the prior servicer and XXXX and later as a defense to foreclosure., XXXX XXXX XXXX XXXX SLS and XXXX intentionally ignored our rescission notice and failed to act within 20 days window and by operation of law rescission was self-imposed and their status was reduced from secured to unsecured creditors.
XXXX ) The subject loan was unsecured and listed as in Bankruptcy cases and was discharged. SLS XXXX of XX/XX/XXXX, XX/XX/XXXX, and XXXX letter dated XX/XX/XXXX, and scheduling of illegal foreclosure for XX/XX/XXXX are in violation of Rescission, Bankruptcy Discharge, and Bankruptcy laws.
XXXX ) XXXX, XXXX and SLSs failure to perform as requested showed bad faith and established the fact that XXXX, XXXX, XXXX XXXX XXXX XXXX and SLS XXXX XXXX abusive, deceptive, false, and unfair collection tactics against us as a consumer. Furthermore, since XXXX, XXXX, XXXX XXXX XXXX XXXX and SLS remained silent to our request or were unable to verify and validate the debt as above, the legal concepts of estoppel by acquiescence and tacit admission came into play whereby the alleged debt was admitted invalid, a nullity, and unenforceable, and thereby repudiated in its entirety ab XXXX XXXX
XXXX. We hereby object and dispute the alleged debt because this is the violation of the rescission and XXXX XXXX Bankruptcy Discharges, and you and your alleged client can not add any fee and or amount to that, discharged debt.
XXXX must ask its alleged client to provide the following accounting ledgers.
XXXX ) Servicers REMITTANCE LEDGER, since inception.
XXXX ) XXXX XXXX XXXX XXXX, since inception.
XXXX ) Trustees REMITTANCE LEDGER, since inception.
XXXX ) Distribution Report amount received through and entered in above ledgers.
XXXX ) XXXX, Cash Flow Statement : Please provide us with, XXXX, Cash Flow Statement. We have an asset that you are holding of ours that you failed to give credit to us, where the alleged creditor has made a mistake, is that they are likely carrying our asset on liability ledger of balance from your accounts receivable.
XXXX ) We have already requested to you and your predecessors and are requesting again from you, your alter ego, to go and check the record, asset side ( receivable side ) and liability side ( accounts pay able ) of the accounting ledger.
XXXX ) On the corporate liability off balance sheet ledgers, there has been a setoff deposited there and while comparing both sets of books, you will see there is a setoff, which is a claim under civil rule XXXX, which we have timely invoked and are invoking again for the record for future use.
XXXX ) We signed the promissory note under UCC Article 3 and after securitization it comes under the Article XXXX and you, and your alleged client have failed to record a debt to us on their liability side of the ledger.
XXXX ) Your client being the alleged creditor, have waived their status as a creditor when they accepted our tender of payment under UCC 3-409 ( a ) & ( b ) and UCC 3-604 ( a ).
XXXX ) You and your alleged client did not adjust their accounting ledger to reflect settlement and closure of the accounts receivable side of the accounting ledger. All you and your alleged client have done is to keep the ledger separate and commit fraud upon fraud, in committing this civil theft.
XXXX ) We also request you SLS, your alter ego XXXX, XXXX its owners, servants, employees, and agents to go and see both accounts receivable and accounts payable and to do a setoff under XXXX XXXX as the debt is extinguished from the books when we tendered the promissory note to you. Under Article 9 in commercial law everything becomes the cash proceeds.
XXXX ) We also request you to produce XXXX registration statement which will indicate that your alleged clients have sold the note and that is a transfer and your alleged client and or its agents are not the real party in interest.
XXXX ) The balance sheet, a XXXX, XXXX, and XXXX, have XXXX numbers on them which will tell you that Factious entity including XXXX XXXX XXXX, XXXX, XXXX, have sold the note. ( These balance sheets are subject to disclosure under the privacy act, Title 5 USC 552 ( b ) ( 4 ).
XXXX ) Your alleged clients are required to file balance sheets, under USC 248 and 347 with the Federal Reserve XXXX. The balance sheets show the assets and liability that you have use in accounting. The liability would be the promissory note. It is liability because it is an asset to us.
XXXX ) We have decided why to carry the payables on the books if it has been abandoned. Why not write them off and sell them for more cash. Your alleged client and its agents are calling it an offset accounting, but in UCC it is called a recoupment.
XXXX ) We hereby do a defense in recoupment under UCC 3-305 and claim under 3-306.
XXXX ) We have a possessory and property claim against the cash proceeds under the liability side of the ledger.
XXXX ) As per UCC 3-306, there can not be a holder in due course on the promissory note after your client has deposited it.
XXXX ) Your clients are doing an off-balance sheet entry. This means that your clients have taken our note after they sold it, instead of showing it on balance sheet they have moved over to some other entities balance sheet. It is no longer on the banks books, and this is called off balance sheet bookkeeping.
XXXX ) You and your client are not showing the liability side of the ledger or the accounts payable because it has been moved over to someone elses balance sheet.
XXXX ) Now we are bringing in recoupment on behalf of the real party of interest which are us because we are the real creditor against the liability side of the account.
XXXX. Abusive/Deceptive/Unfair and Deceptive Practices Neither CLS nor the SLS, ( Servicers XXXX did not comply with all federal and state requirements in connection with the servicing as stated above in paragraphs XXXX above ; they violated rescission laws and Bankruptcy Discharge and repeatedly sent us notices/letters in violation of FDCPA when Deed of Trust, ( DOT XXXX ) was VOID due to rescission. They were involved in Unfair, Deceptive, or Abusive Acts or Practices, ( UDAAP ) in Collection of Consumer Debts, and failed to comply with any obligations they have under FDCPA, in addition to any obligations to refrain from UDAAPs.We have correctly requested to Consumer Financial Protection Bureau, ( Cfpb ) and requested to take action against, them, for this fraudulent debt, in violation of 15U.S.C. 1692e ( 2 ) ( A ), threatened to take an action that can not legally be taken or that it did not intend to take, in violation of 1692e ( 5 ), and used a false representation or deceptive means to collect or attempt to collect a debt, in violation of 1692e ( 10 ).
Under Dodd-Frank Wall Street Reform and Consumer Protection Act ( Dodd-Frank Act ), XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX and SLS and its XXXX XXXX are legally required to refrain from committing, XXXX. XXXX XXXX XXXX, XXXX, XXXX, XXXX and SLS and it alter egos UDAAPs caused significant financial injury to us as consumer, erode confidence, and undermine fair competition in financial marketplace. XXXX XXXX XXXX, XXXX, XXXX, XXXX and SLS and its XXXX ego under Dodd-Frank Act involved in collecting debt related to any consumer financial product or service are subject to prohibition against XXXX in the Dodd-Frank Act. See Dodd-Frank Act, 1002, 1031 & 1036 ( a ), codified at 12 U.S.C. 5481, 5531 & 5536 ( a ). It is prohibited for any person, to provide substantial assistance knowingly or recklessly to a covered person, XXXX XXXX XXXX, XXXX, XXXX, XXXX and SLS and its XXXX ego or service provider in violating section 1031 of the Dodd-Frank Act. See 1036 ( a ) ( 3 ), 12U.S.C. 5536 ( a ) ( 3 ).
XXXX. Failure to Response/Acquiescence/Admission Please note that in the past we sent to your office and others our, NOTICE OF RESCISSION AS DEFENCE TO FPRECLOSURE PURSUANT TO 11. U.S.C 1635 ( i ) ( 2 ) and the XXXX XXXX XXXX, XXXX, XXXX, XXXX and SLS and its XXXX ego without reading it, acknowledged our Rescission Notice and failed to act required within 20 days as required by the Statue and rescission is self-imposed by operation of law.
Your abusive, deceptive, and unfair debt collection practices by debt collectors ; we have already sent Dispute letter to other actors in this fraud and have not heard any response from them. Your failure to perform as herein requested have shown bad faith and established the fact that you are using abusive, deceptive, false, and unfair collection tactics against us as a consumer. The actual XXXX XXXX representing the WHOLE accounting for every XXXX that went in and every XXXX that went out that related to each loan or was attributable to each loan for which there is no accounting in existence because if it existed it would need to be produced and if it was produced it would be discovered that two things are true.
( a ) that the balance owed on the obligation of the homeowner had been paid down by resort to undisclosed funds created from the transaction between the borrower and the investor-lenders and ( b ) that far more money went into the system than went out, leaving the intermediaries richer and the investor-lenders and homeowners poorer.
Accordingly, we hereby rescinded said Mortgage Loan as a full and complete defense to your any illegal intent to illegally foreclose based on a VOID Instrument ( DOT ) on our promissory residence pursuant to 11 U.S.C 1635 ( i ) ( 2 ), when we are not in default. Through the Qualified Written Request, ( XXXX ) and other Dispute, and Cease and Desist letters/Notices, we have requested accountings, ledgers and other information were not provided by the XXXX XXXX XXXX XXXX XXXX, XXXX and SLS. See XXXX XXXX para XXXX.
Please see also Bankruptcy Cases, XXXX XXXX XXXX of XXXX ; XXXX XXXX. XXXX XXXX pgs. XXXX, XXXX and XXXX ; and case XXXX XXXX XXXX, XXXX and XXXX, XXXX, XXXX and XXXX. You are knowingly and intentionally falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, and XXXX XXXX al from collecting a discharged debt.
XXXX. XXXX XXXX XXXX XXXX, XXXX, XXXX ( previous servicer ) and SLS ( current servicer ) did not comply with all federal and state requirements in connection with their servicing as stated above in paragraphs above. XXXX XXXX XXXX, XXXX, XXXX and SLS violated rescission laws, bankruptcy laws, bankruptcy discharge and repeatedly threatened to schedule for illegal foreclosure when Deed of Trust XXXX XXXX DOT ) was VOID due rescission. Id XXXX XXXX XXXX, XXXX, XXXX and SLS were involved in Unfair, Deceptive, or Abusive Acts or Practices, ( XXXX ) in Collection of Consumer Debts, and failed to comply with any obligations they have under FDCPA, in addition to any obligations to refrain from UDAAPs.
XXXX ) The claim that we ( originator and maker ) can make is set off because XXXX XXXX XXXX, XXXX, XXXX and SLS has sold an unregistered note and can not be a holder in due course because they are taking it subject to administrative and commercial claims. They have created a mortgage purchase loan ( 16 CFR 433.1 ). This whole process is not about mortgage at all, because they have sold the note and received the funds and closed the account by assuming, they have repaid the originator ( XXXX ) on the loan. If they have already repaid the originator ( us ) on the loan, the living man who signed the note, then the whole thing is closed.
XXXX ) We request XXXX XXXX XXXX, XXXX, XXXX and SLS to go and check both sets of books and to do the setoff as we are bringing the offsetting claim under the rules of procedure as they have waived their status as a creditor when they accepted our tender of payment under UCC 3-409 ( a ) & ( b ) and UCC 3-604 ( a ) and failed to adjust their accounting ledger to reflect settlement and closure of the accounts receivable side of the ledger.
XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX and SLS are not applying the correct accounting entries under GAAP and XXXX and not giving the claim to us, as we have the processionary right in the instrument and its proceeds under section 3-306 of the UCC.
XXXX ) If XXXX XXXX XXXX, XXXX, XXXX and SLS, and their agents have valid authority from the creditor to proceed in this matter, please note that the subject loan has been rescinded, under TILA within three years and as a defense to foreclosure and alleged creditors status has been reduced from secured to unsecured creditor and discharged in XXXX XXXX bankruptcy.
XXXX ) Since you or your alleged creditor failed to dispute the rescission or take the requisite next steps within 20 days and rescission is self-imposed and you and your alleged creditor is in violation of TILA again.
XXXX ) Upon serving the notice of rescission, the TILA statute and Regulation Z states that by operation of the law, the security interest automatically becomes void, and the debtor is relieved of any obligation to pay any finance or other charge ( XXXX XXXX. XXXX ( b ), XXXX. Z XXXX ( d ) ( XXXX ), XXXX ( d ) ( XXXX ) ).
XXXX ) Our Notice of Rescission has reduced XXXX XXXX XXXX, XXXX, XXXX and SLS and other alleged creditors, as unsecured creditors. The facts and circumstances that we filed a copy of the notice of rescission as a defense to foreclosure. Thus, since the security interest is automatically voided per TILA and Regulation Z upon rescission, the mortgage note is no longer secured, classified as unsecured and discharge in bankruptcy.
XXXX ) In addition, please provide a complete and itemized transaction history of the subject loan [ discharge in bankruptcy ] that we are entitled to under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g.
XXXX ) We dispute that we are in default since there seems to be irregularities in how payments have been applied as well as escalated fees and charges, when the loan is performing and is in the trust per your statements.
XXXX ) We are unable to resolve the dispute as to the balance claimed due without the life of bankruptcy discharge loan history and an explanation of how any late fees or other administrative fees have been assessed and applied.
YOU ARE HEREBY ON NOTICE THAT XXXX XXXX XXXX AND XXXX XXXX XXXX ARE DISPUTING THIS ALLEGED DEBT, WHICH WAS DISCHARGED IN OUR XXXX XXXX BANKRUPTCY, AND XXXX XXXX XXXX, XXXX, XXXX and SLS, XXXX XXXX XXXX XXXX XXXX XXXX Entity ] AND ITS XXXX EGO ARE IN VIOLATION OF BANKRUPTCY DISCHARGE THROUGH SLS.
A. PLEASE CEASE & DESIST YOUR ILLEGAL COLLECTION ACTIVITIES AND ANY INTENT TO TAKE ANY ILLEGAL ACTION INCLUDING WRONGFUL AND ILLEGAL FORECLOSURE ACTION BASED ON A VOID INSTRUMENT, DISCHARGE LOAN, AND REFRAIN FROM ILLEGAL ATTEMPTS TO COLLECT ON A RESCINDED AND DISCHARGED LOAN PURSUANT TO BANKRUPTCY RULES AND TILA AND AS A DEFENSE TO FORECLOSURE, REPEATEDLY RECEIVED BY XXXX XXXX XXXX, XXXX, XXXX and SLS, XXXX XXXX XXXX XXXX XXXX XXXX Entity ] AND ITS PREDECESSORS, THEIR AGENTS, SERVENTS AND EMPLOYEES.
B. IN ADDITION, WE ARE DISPUTING THE DEBT ALLEGEDLY OWED TO YOUR ALLEGED OWNER BECAUSE YOU, ARE JUST THE SERVICERS AGENT AND WHEN THE LOAN IS SECURITIZED AND IS IN XXXX TRUST, WE ARE NOT DEALING WITH ANY LENDER/CREDITOR, BECAUSE XXXX TRUSTS XXXX NOT HAVE LENDERS/CREDITORS, AS FALSELY STATED BY YOU IN YOUR LETTER CITED ABOVE.
XXXX WE ARE REQUESTING PROOF OF OWNERSHIP AND/OR ENTITLEMENT RIGHT, WITH ALL REQUEST MADE ABOVE IN EACH PARA ABOVE.
XXXX PLEASE REMOVED THE VOID DEED OF TRUST FROM THE LANDS RECORD XXXX Please see also Bankruptcy Cases, XXXX XXXX XXXX of XXXX ; Case No. XXXX XXXX pgs. XXXX, XXXX and XXXX ; and case XXXX XXXX XXXX, XXXX and XXXX, XXXX, XXXX and XXXX. You are knowingly and intentionally falsifying and misleading, committing bankruptcy discharge violation, because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents, XXXX XXXX XXXX XXXX XXXX, SLS, XXXX XXXX, XXXX XXXX XXXX XXXX an inactive entity since XXXX ] and XXXX XXXX al from collecting a discharged debt.
XXXX Through our letter dated XX/XX/XXXX, and XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX we did ask your client SLS to verify and validate the debt, and as of today your client have failed to verify and validate the debt.
XXXX Pursuant to FDCPA the window to verify and or validate the debt has been shut upon SLS. XXXX and other players in this civil theft.
H. We will be filing a Civil Action against XXXX XXXX SLS for scheduling our primary residence for illegal, foreclosure for XX/XX/XXXX without verification/validation of debt which was discharge in XXXX XXXX bankruptcies and there is a permanent injunction because Debts were discharged in Bankruptcy and there was permanent injunction of XXXX, which forever prevents SLS, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX al and XXXX XXXX XXXX a discharged debt.
Signed with reservation of all rights, Respectfully yours _________________ ___________________ XXXX XXXX & XXXX XXXX XXXX
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| 01/15/2024 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Foreclosure
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Web |
Servicemember |
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Starting around the end of XXXX XXXX continuing through the present (almost 4 months), we have been gathering ALL the information and documents, combing through literally thousands of papers and files, needed to show what has transpired over the last 19 YEARS. Thats right, I said 19 YEARS! We NEVER throw anything away, no receipts, check stubs, bank statements, etc., and have ALL the documents that were sent to us that pertain to this Time-Barred Debt in question. Due to this being OVER 19 YEARS AGO, with 13 YEARS OF DORMANT, ZERO ACTIVITY, it has been, and still is, a VERY DIFFICULT, EXTREMELY SLOW, TIME CONSUMING, and DAUNTING TASK, at best.
*******We will show that we have undoubtedly suffered IRREPARABLE HARM and DAMAGE, resulting from the UNQUESTIONABLE, UNREASONABLE, and UNORTHODOX 13 YEAR DELAY, which caused us to forego TIMELY OPTIONS to address the TIME-BARRED DEBT in question, such as through loss mitigation!!!*******
*******We received, delivered by a XXXX XXXX XXXX XXXX a Notice Of Hearing On Foreclosure Of Deed Of Trust on XXXX XXXX XXXX. It states that the hearing will be on XXXX XXXX XXXX Also, in this notice, it WRONGLY STATES that the date of the Deed Of Trust is XXXX XXXX XXXX IT IS MOST DEFINITELY NOT!!! Why does it state that???*******
*******We ask, FIRST, that the agencies/persons that will be reviewing this MASSIVE number of documents, files, and information, put a STAY on the foreclosure precedings until they can thoroughly examine the documents that show, and PROVES our defense. Once examined, we ask that the Deed of Trust be CANCELLED/SATISFIED, and/or that the respective agencies, take ALL ACTIONS WARRANTED against Specialized Loan Servicing, the servicer, LOGS Legal Group LLP, the attorney and/or debt collector, and Nationwide, the insurance company!!!*******
Our story is as follows:
My wife and I took out a second mortgage (and refinanced our first mortgage) on XXXX XXXX XXXX, almost 19 YEARS AGO, for $XXXX. Both the refinance and second mortgage were with Dream House Mortgage Corporation.
The second mortgage was serviced by Specialized Loan Servicing. We have all the documents, EXCEPT FOR the 13 YEARS they sent NOTHING, pertaining to the Time-Barred Debt in question, also known as zombie debt, that was sent to us by the servicer.
On XXXX XXXX XXXX, we made our first payment to the Time-Barred Debt in question, and the last payment was made on XXXX XXXX XXXX. On XXXX XXXX XXXX, we did a loan modification.
On XXXX XXXX XXXX, we filed for XXXX XXXX Bankruptcy. We were discharged on XXXX XXXX XXXX. Keeping our home, of now over 24 years, where we raised 3 children, now helping raise 2 grandchildren, was, and STILL IS, of the UPMOST IMPORTANCE, as we continued making payments on BOTH the first mortgage and the Time-Barred Debt in question.
On XXXX XXXX XXXX, we got a loan modification on our first mortgage, as we were told we were getting the Federal Government program Hope for Homeowners Loan Modification, in which the Time-Barred Debt in question was written off, or forgiven. We completed the required trial payments, finalizing the loan modification for the first mortgage, thus solidifying more that the Time-Barred Debt in question had been written off/forgiven. We also made our regular payments to the Time-Barred Debt in question, during the required trial payments on the first mortgage loan modification. The reason we continued making payments was, as per our understanding, the Time-Barred Debt in question would not be written off/forgiven until the trial payments of the first mortgage were completed, and the first mortgage loan modification became effective.
The last statement (at the time) we received from Specialized Loan Servicing was on XXXX XXXX XXXX. Then, almost 13 YEARS LATER, we received a statement from them on XXXX XXXX XXXX. The last letter (at the time) we received from Specialized Loan Servicing was on XXXX XXXX XXXX. Then, almost 12 YEARS LATER, we received a letter from them on XXXX XXXX XXXX, which happened to be just a GENERIC PRIVACY NOTICE, that just came out of nowhere.
*******AFTER XXXX XXXX, WE NEVER HEARD FROM SPECIALIZED LOAN SERVICING AGAIN...UNTIL...XXXX XXXX XXXX THE DAY THEY SENT A GENERIC PRIVACY NOTICE. WE HAD NO EARTHLY IDEA WHY THEY SENT THAT BECAUSE AGAIN, WE THOUGHT THAT IT HAD BEEN WRITTEN OFF/FORGIVEN IN THE LOAN MODIFICATION OF THE FIRST MORTGAGE. WE ALSO THOUGHT THAT WAS VERY STRANGE TO SEND A PRIVACY NOTICE, TO SAY IT MILDLY, BECAUSE IT HAD BEEN OVER 13 YEARS SINCE THEY HAD SENT THE LAST STATEMENT, SO NATURALLY, AGAIN, WE THOUGHT IT WAS WRITTEN OFF/FORGIVEN!!!*******
*******The first statement they sent since XXXX XXXX XXXX, was on XXXX XXXX XXXX, 13 YEARS LATER!!! AGAIN, we honestly had NO IDEA why they sent that statement, as we first thought it was sent by MISTAKE. That TOO was VERY STRANGE to us, to say it mildly, because it had been over 13 YEARS since they had sent the last statement, and WE THOUGHT IT WAS WRITTEN OFF/FORGIVEN!!!*******
Fast forward to NOW, ALMOST 19 YEARS LATER, thats right, ALMOST 19 YEARS LATER, in which we get a letter (sometime around the end of XXXX first of XXXX XXXX), NOT DATED, from XXXX XXXX XXXX XXXX acting as a debt collector, stating that we owe $XXXX (again, we are disputing the validity of the Time-Barred Debt in question, in its entirety). The original loan amount was $XXXX What??? Are you kidding me??? How on earth did they come up with that figure???
In the UNDATED letter, there are ZERO DETAILS, just a number, and a copy of the XXXX XXXX XXXX statement. That included statement (and the statements we have), shows they ILLEGALLY add $XXXX (the original interest and principal payment in XXXX), to the Time-Barred Debt in question, EVERY SINGLE MONTH, RESULTING IN ADDITIONAL PRINCIPLE ADDED TO THE LOAN.
I think that is worth repeating. Specialized Loan Servicing ILLEGALLY ADDS PRINCIPLE to the Time-Barred Debt in question, EVERY SINGLE MONTH, THUS creating a LOAN that can NEVER BE PAID OFF!!!
In all the loans that I have taken out over the last 35 years, I have NEVER had, OR heard of a loan, that ADDS PRINCIPLE to the BALANCE EVERY SINGLE MONTH, THUS creating a loan that can NEVER BE PAID OFF!!!
I have also NEVER heard of a lender that waits ALMOST 19 YEARS to try and collect on a Time-Barred Debt, that the customer thought was WRITTEN OFF/FORGIVEN!!! Thats just plain INSANITY, but more importantly, its ILLEGAL!!!
It states in the letter that we Call or write to us by XXXX XXXX XXXX, to dispute all or part of the debt. If you do not, we will assume that our information is correct. It also states that If you write to us by XXXX XXXX XXXX, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may use the form below or write to us without the form. You may also include supporting documents. We are DISPUTING ALL the Time-Barred Debt in question!!!
On XXXX XXXX XXXX, my wife and I sent Specialized Loan Servicing, and XXXX XXXX XXXX XXXX a Dispute Letter to that UNDATED letter. We sent it VIA CERTIFIED MAIL. Then, I receive two separate letters from Specialized Loan Servicing, both dated XXXX XXXX XXXX, one stating that they had received the XXXX XXXX XXXX, Dispute Letter we sent them, and the other stating that they had received our cease-and-desist letter. Next, I receive another letter from them (SLS), dated XXXX XXXX XXXX, stating that they needed more time to review the case.
Then, on XXXX XXXX XXXX, I receive 100 pages (32 pages are duplicate statements...hmmm...thats strange), of mostly statements and loan activity reports, from Specialized Loan Servicing. I think thats worth repeating...It took them almost 2 months to respond to our XXXX XXXX XXXX, letter, and they come up with 32 PAGES OF DUPLICATE STATEMENTS? Do you think that was done on purpose? Absolutely, of course it was! They wanted to INFLATE the documents to make it look like they really have some big case.
Next, we receive a 28-page document, dated XXXX XXXX XXXX, from XXXX XXXX XXXX XXXX, that mirrors the same information that was sent in the previous letter by Specialized Loan Servicing. Lastly, to date, we receive a letter from XXXX XXXX XXXX XXXX, dated XXXX XXXX XXXX, of the supposedly updated amount from the Time-Barred Debt in question.
Taken from part of the Consumer Financial Protection Breau (Regulation F), it states that Regulation F prohibits a debt collector from suing or threatening to sue to collect a time-barred debt.14 As the CFPB explained in finalizing this prohibition, a debt collector who sues or threatens to sue a consumer to collect a time-barred debt explicitly or implicitly misrepresents to the consumer that the debt is legally enforceable, and that misrepresentation is material to consumers because it may affect their conduct with regard to the collection of that debt, including whether to pay it. 15 Regulation Fs prohibition on suits and threats of suit on time-barred debt is subject to a strict liability standard.16 That is, a debt collector who sues or threatens to sue to collect a time barred debt violates the prohibition even if the debt collector neither knew nor should have known that a debt was time barred. 17 Accordingly, a debt collector who brings or threatens to bring a State court foreclosure action with respect to a time-barred mortgage debt may violate the FDCPA and Regulation F. This is true even if the debt collector neither knew nor should have known that the debt was time barred.
We have been current on our first mortgage ever since I built our house, and we moved in on XXXX XXXX XXXX. Yes, like most people, we have been affected by several life situations that hit us very hard, like the Great Recession in XXXX, AND the XXXX XXXX in early XXXX, and we STILL havent fully recovered from the latter.
I say that because there has been some equity in the house over the last several years, BUT after our county JUST FINISHED property tax re-evaluations, starting with the XXXX XXXX tax bill, EVERYONES property values INCREASED to between 25 and 50 percent. Our property values increased almost 35 percent, which created 35 percent additional positive equity. Now with that increased positive equity, and the first mortgage still CURRENT, they are ready to try to CASH IN, BIG TIME!!!
ALSO, which is VERY UNUSUAL, UNCOMMON, UNCHARACTERISTIC, and ILLEGAL, is that on XXXX XXXX XXXX, I received a call from a representative from XXXX, our homeowners insurance company. He stated that they received information from Specialized Loan Servicing, INSTRUCTING them to CANCEL OUR INSURANCE POLICY, effective on the renewal date of XXXX XXXX XXXX, because they were going to foreclose on our house. What??? Are you kidding me??? First, that is ILLEGAL, as NO ONE has the power to cancel my homeowners insurance policy, EXCEPT ME, unless for non-payment of such said insurance, in which the right to cancel at that point would fall in the hands of the insurance company!!! That said insurance bill is paid yearly, out of the escrow account, that is set up within our first mortgage, which is included in our monthly payment (principal, interest, insurance, and property taxes), adjusted annually. Second, why would they do that, UNLESS they were trying to UNLAWFULLY inflict MORE IRREPARABLE HARM and DAMAGE on us!!! Lastly (for now), we will MOST DEFINITELY investigate this more thoroughly with NOT ONLY the servicer, BUT the INSURANCE COMPANY (XXXX) as well. We ask that the Consumer Financial Protection Bureau, and their respective agencies, mirror the same.
As of XXXX XXXX XXXX, we NOW HAVE homeowners insurance coverage, that will go into effect at XXXX XXXX on XXXX XXXX XXXX, the date that it was supposed to renew on with XXXX. I spent several days getting quotes and talking to several different insurance companies. It HAS BEEN PAID IN FULL, BY US, as of XXXX XXXX XXXX.
We DEMAND that with the EVIDENCE presented here, the Consumer Financial Protection Bureau, and their respective agencies, take ALL ACTIONS WARRANTED against Specialized Loan Servicing, the servicer, and XXXX XXXX XXXX XXXX the attorney and/or debt collector, as FIRST in aiding the stoppage of the planned foreclosure proceedings. We also DEMAND that the Consumer Financial Protection Bureau, and their respective agencies, take ALL ACTIONS WARRANTED against XXXX, the insurance company, as they have forced us into wasting more valuable time, scrambling around, adding ADDITIONAL COSTS not warranted, to SIMPLY provide insurance to cover OUR PROPERTY starting on XXXX XXXX XXXX the date in which it is supposed to renew. We STRONGLY feel that with ALL OF THE EVIDENCE SHOWN, the Consumer Financial Protection Bureau, and their respective agencies, will ACT PROMPTLY and FORCEFULLY, STOPPING THE FORECLOSURE, AS TIME IS OF THE ESSENCE!!!
Specialized Loan Servicing and/or the debt collector should be aware of, and are in violation of, the rules and procedures outlined in, BUT not limited to, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX......CONSUMER FINANCIAL PROTECTION BUREAU 12 CFR Part 1006 Fair Debt Collection Practices Act (Regulation F); Time-Barred Debt.......CONSUMER FINANCIAL PROTECTION ACT OF 2010.......12 CFR Part 1024 - Real Estate Settlement Procedures Act (Regulation X).......and there are SEVERAL Truth in Lending Act (TILA) and/or Real Estate Settlement Procedures Act (RESPA) violations, as well.
Explained in the Consumer Financial Protection Bureau 12 CFR Part 1006 Fair Debt Collection Practices Act (Regulation F); Time-Barred Debt: time-barred debts are debts for which the applicable statute of limitations has expired. Along with private plaintiffs, the Consumer Financial Protection Bureau and state attorneys general have the authority in appropriate circumstances to take action against institutions and individuals violating The Fair Debt Practices Act and Regulation F. The Consumer Financial Protection Bureau will be monitoring the debt collection market for violations related to time-barred mortgages as well as to time-barred non-mortgage debt.
In XXXX XXXX, the statute of limitations for collecting on mortgage debt is 10 years. It has been almost 19 YEARS, YES, 19 YEARS, consequently, the statute of limitations has EXPIRED, deeming it NOT COLLECTIBLE OR REDEEMABLE.
XXXX XXXX XXXX XXXX XXXX, which states that:
Within ten years, an action -
3) For the foreclosure of a mortgage, or deed in trust for creditors with a power of sale, of real property, where the mortgagor or grantor has been in possession of the property, within ten years after the forfeiture of the mortgage, or after the power of sale became absolute, or within ten years after the last payment on the same.
4) For the redemption of a mortgage, where the mortgagee has been in possession, or for a residuary interest under a deed in trust for creditors, where the trustee or those holding under him has been in possession, within ten years after the right of action accrued.
Also, the CFPB also notes:
If you were contacted by a debt collector for a mortgage that you havent heard about in years, then you might have a zombie mortgage.
The Consumer Financial Protection Bureau has received a concerning number of consumer complaints and has heard from advocates about what are sometimes referred to as zombie second mortgages. Homeowners may think that a mortgage debt was forgiven or was satisfied long ago by loan modifications or bankruptcy proceedings. Then years later, debt collectors reach out threatening foreclosure and demanding the homeowner pay the outstanding balance of the mortgage, along with years of interest and fees.
Here is one consumers story:
We obtained a second mortgage with [company] when we purchased our home in XXXX. Two years later in XXXX property values started to decline and mortgage companies started to go out of business which led to losing my job of 10 years. They were extremely difficult times for my family financially and emotionally. We started to fall behind with our bills and our mortgages. I was able to modify my first mortgage lender. I continued to fall deeply behind with our second mortgage with [company]. We tried to modify the second mortgage several times after we fell behind but [company] would not work with us and gave us the run around. Through the years I tried again to modify not knowing who can assist us. We did not receive phone calls from [company] for a few years. Not until a year ago or so when property values started to increase, we have aggressively been receiving letters requesting large amounts of money to bring the loan current, money that we do not have.
Entities selling or collecting on these second mortgages who are mortgage servicers may also be subject to certain requirements under the Real Estate Settlement Procedures Act, the Truth in Lending Act, and the CFPBs mortgage servicing regulations. For example, unless an exemption applies, the CFPBs mortgage servicing regulations require servicers to provide periodic statements to consumers.
It is illegal for debt collectors to sue or threaten to sue to collect debts past the statute of limitations. Some debt collectors, who sat silent for a decade, are now pursuing homeowners on zombie mortgages inflated with interest and fees, said CFPB Director XXXX XXXX. We are making clear that threatening to sue to collect on expired zombie mortgage debt is illegal.
The National Consumer Law Center states that:
Claims under TILA and RESPA can be raised against the owners and servicers of zombie second mortgages. Junior mortgages are not exempt from most of the important TILA and RESPA provisions, although some requirements do not apply to HELOC loans.
Both TILA and RESPA allow claims for statutory penalties, compensatory damages, and attorney fees. These laws also establish an important industry standardthat owners and servicers of mortgage loans must keep borrowers regularly informed about the status of their loans. Claims under TILA and RESPA can include:
TILA transfer of loan ownership notices. Effective in XXXX, provisions of Regulation Z require that new owners or assignees of mortgage loans inform borrowers of a transfer of loan ownership within thirty days after a loan is sold. 12 C.F.R. 1026.39(b), implementing 15 U.S.C. 1641(g). Transfer of ownership notices must provide specific information that borrowers need to understand their current payment obligations. The failure to inform borrowers of sales of their loans contributes to the expectation that there is no need take action regarding an ongoing payment obligation.
RESPA notice of transfer of mortgage servicing rights. A transfer of servicing rights for a second mortgage triggers obligations under RESPA for both the transferor servicer and the transferee servicer to provide a timely notice to the borrower. 12 U.S.C. 2605(b); Reg. X 12 C.F.R. 1024.33(b). Failure to give timely notice deprives a borrower of another important tool for ascertaining the status of an account.
The TILA periodic statement requirements. Amendments to the TILA periodic statement rule were designed to prevent the surprise appearance of a long-dormant second mortgage together with unexpected claims for years of accrued interest and fees. See Reg. Z, 12 C.F.R. 1026.41, implementing 15 U.S.C. 1638(f). Under the rule, servicers must keep borrowers informed about the status of a second mortgage, including whether it has been charged-off or re-activated for collection, as well as who currently owns the loan and how to contact appropriate parties for up-to-date information. The rule requires heightened periodic statement disclosures when the loan is in arrears. The initial version of this periodic statement rule went into effect in XXXX XXXX. Amendments effective in XXXX XXXX added requirements for disclosing the charged-off status of a loan and for giving notice before collection on a charged-off loan resumed. 12 C.F.R. 1026.41(e)(6). The amended rule bars collection of interest and fees that a lender alleges accrued after the lender gave notice of charge-off and before it gave notice of resumption of payments. 12 C.F.R. 1026.41(e)(6)(ii)(B).
TILA rescission. A successful TILA rescission voids a lenders security interest in the borrowers real property, effectively barring a foreclosure.
Equitable defenses to foreclosure may be available when the owner of a zombie mortgage seeks to foreclose after the account has remained inactive for many years. The foreclosure may be barred under the doctrines of unclean hands or laches. The elements of laches under a typical state law are: (1) the creditors knowledge of the cause of action, (2) an unreasonable delay in commencing the action, and (3) damage resulting from the unreasonable delay. Borrowers who believed their loans had been written off or modified and could not communicate with anyone about the loan for years may have foregone timely options to address the loan default, such as through loss mitigation.
As we are disputing the validity of the TIME-BARRED DEBT in question, in its entirety, this document will serve to as that, and as a complaint to several agencies, attaching the relevant files when possible. In no way should this document and complaint be construed as our complete and final defense, as it is not.
*******The mortgage company is Specialized Loan Servicing, whom the Consumer Financial Protection Bureau issued a 32-page consent order against them on XXXX XXXX XXXX (File No. 2020-BCFP-0002), for these SAME ACTIONS*******
The Bureaus investigation found that since XXXX XXXX, Specialized Loan Servicing violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. These violations also constitute violations of the Consumer Financial Protection Act of 2010. In some cases, Specialized Loan Serving violations of Regulation X short-circuited the protections against foreclosure for consumers whose homes were ultimately foreclosed upon.
*******On XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, did an investigation titled What is a zombie mortgage? Couple facing foreclosure because of 'zombie' loan | What to know. It was about a XXXX XXXX couple facing foreclosure because of what's known as a "zombie loan, as it refers to a second mortgage that seemed to have been forgiven or written off - until years later when a collector reaches out about the unknown, but supposedly unpaid, debt. It was very similar to our case, and of course, Specialized Loan Servicing was the servicer. At the end of the story, they stated that XXXX XXXX XXXX XXXX XXXX tried to contact Specialized Loan Servicing for a statement but no one responded to an email or could be reached by phone.*******
*******There are MANY stories and reviews by people across the United States that Specialized Loan Servicing and its Debt Collectors have treated them exactly the way we have been treated. Its hard to imagine that after almost 19 years, a Time-Barred Debt, zombie loan, that WE THOUGHT WAS WRITTEN OFF, could DESTROY a family, possibly making them LOSE YEARS worth of hundreds of thousands of dollars in built up equity, and even WORSE, possibly LOSING THEIR HOME.
*******Due to the seriousness of this matter, it is time, AGAIN, for the Consumer Financial Protection Bureau, the State of XXXX XXXX, and their respective agencies to take ACTION, NOW, IMMEDIATELY!!!*******
*******We have undoubtedly suffered IRREPARABLE HARM and DAMAGE, resulting from the UNQUESTIONABLE, UNREASONABLE, and UNORTHODOX 19-YEAR DELAY, which caused us to forego TIMELY OPTIONS to address the TIME-BARRED DEBT in question, such as through loss mitigation!!!*******
*******We are DISPUTING the validity of the TIME-BARRED DEBT in question, in its ENTIRETY, conforming to the RULES and LAWS set forth by the Consumer Financial Protection Bureau, the XXXX XXXX XXXX XXXX, and their respective agencies. Based on those RULES and LAWS, the FACTS presented show that WE DO NOT OWE the TIME-BARRED DEBT in question, as it is not COLLECTIBLE OR REDEEMABLE!!!*******
*******We are stating, as one of our defense claims, that the debt in question is TIME-BARRED by the applicable statute of limitations listed below, and that TIME-BARRED DEBT, in which the statute of limitations has expired, is no longer COLLECTIBLE OR REDEEMABLE!!!*******
*******We are also stating, as another defense claim, that we have undoubtedly suffered IRREPARABLE HARM and DAMAGE, resulting from the UNQUESTIONABLE, UNREASONABLE, and UNORTHODOX 19-YEAR DELAY, which caused us to forego TIMELY OPTIONS to address the TIME-BARRED DEBT in question, such as through loss mitigation!!!*******
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| 05/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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Reason for contacting you: I had problems closing out a home mortgage. I believe the contract mortgage servicer (billing and receiving payments) Specialized Loan Servicing LLC (SLS) did not follow the loan/mortgage terms. I believe SLS incorrectly handled a principal prepayment, created incorrect billings, caused delays, caused addition interest to accrue, created a grossly incorrect payoff quote, did not provide requested revised payoff quotes, did not communicate with me and delayed the closing of the account. SLS cost me a couple hundred extra dollars, primarily late fees but not all late fees, and created an inappropriate and unnecessary impact on my FICO credit score. I initiated communications with SLS approximately a dozen times between mid-XX/XX/XXXXand XX/XX/XXXX attempting to closeout my loan/mortgage. SLS never followed up with me, followed through with changes they agreed to, and did not initiate communications with me until after they reported me to the credit rating agencies
I followed the terms of my loan but SLS did not. Also, I made frequent phone contact with SLS customer service during this ordeal to resolve issues and bring the process to closure. On more than one occasion I would reach resolution with a SLS rep and believe everything was finished only to get another bill, grossly incorrect payoff quote or late charge notice continuing and prolonging the process.
In summary all $XXXX of principal and all interest through XX/XX/XXXX cleared my checking account on XX/XX/XXXX. The only fees I believe are appropriate after XX/XX/XXXX would be a $XXXX recording fee and any other final closing fees, if any, that I have never been made aware of. Therefore I believe I have been overcharged by ~$XXXX and SLS impacted my credit in bad faith. I would like both issues rectified.
Executive summary: I secured a $XXXX first mortgage loan from XXXX XXXX XXXX on XX/XX/XXXX (see attachment # 1). XX/XX/XXXX my loan was sold to XXXX XXXX and within a few months I was working with my third and current contract billing and payment processing company, Specialized Loan Servicing LLC, (SLS).
My loan is a 15 year $XXXX @3.5% fixed rate with a $XXXX monthly payment of principal and interest only with no escrow and no PMI. The loan has no principal pre-payment penalties and no full or partial pre-payment limits.
I have paid additional principal on most of the scheduled ~48 monthly loan payments between XX/XX/XXXX and XX/XX/XXXX. These principal reduction amounts were included with scheduled monthly payments and ranged from several hundred to several thousand dollars when I could afford it. My goal was to pay off the mortgage before my planned retirement in XX/XX/XXXX. I was severed by my employer in XX/XX/XXXX which was OK since I already planned to retire soon in XX/XX/XXXX.
SLS handled each of my scheduled monthly payments, which usually included principal reduction payments, correct until my XX/XX/XXXX monthly payment, which also included a principal reduction payment. They did not apply all of my principal reduction payment against my principal. I believe this is a breach of my loan agreement and a deviation form SLS’s past practice.
Now that I reflect back over my entire close out experience, I believe that my XX/XX/XXXX payment reducing my principal balance to exactly $XXXX and paying all interest due on the principal through XXXX XXXX placed SLS in a situation uncommon to them. Therefore they tried to apply their time sensitive and hurried house closing process where certified funds are required to insure all funds dispersed during the closing are good. I was not selling my house and therefore had no hurried deadlines driving the process. I was simply paying my last principal payment on a house I plan to retire and live in for many years. I knew other fees were required such as recording cost. Therefore I planned to request a payoff quote in early XX/XX/XXXX once my XX/XX/XXXX payment cleared my bank. SLS mishandled my funds received and posted XX/XX/XXXX thereby creating a false “outstanding principal” balance of $XXXX. I wonder if SLS created this false principal balance to keep them 100% in control of everything. After all it allowed them to charge additional interest, impose 3 moths of late fees and ultimately report me to the credit agencies. At this point I gave up on logic, reasoning, trying to cultivate cooperation and simply did what I was told even though I believed it to be wrong as did many of the SLs reps I talked to.
I believe I followed all the terms of my loan and that SLS did not. I feel that I tried numerous times to find solutions, resolve any issues and I feel SLS was inconsistent by telling me one thing and then doing another. I feel that I have been wronged in this process and my credit needlessly damaged. I ask that these wrongs be righted.
All $XXXX of principal and all interest due through XX/XX/XXXX cleared my account on XX/XX/XXXX. All payments had been made on time. As of XX/XX/XXXX a correct payoff quote should have been approx:
Principal balance $0
Interest on principal $0 (XX/XX/XXXX pmt posted XX/XX/XXXX and cleared my bank XX/XX/XXXX
Late fees $XXXX
Recording Fee $1XXXX
Total Amount Due $XXXX
SLS payoff quote XX/XX/XXXX $XXXX attachment #2 (only payoff quote received before XX/XX/XXXX)
More Details including discussions with SLS:
I talked to 10 to 12 SLS service reps from mid-XX/XX/XXXX through XX/XX/XXXX. I don’t have all the SLS cust rep names or all of the exact dates and times especially early in this ordeal. I didn’t know it was going to be so difficult and drawn out. All of the calls were recorded by SLS therefore should be available from SLS. The chronological events listed below are my best recollections from my minimal notes during the several hours of conversation with SLS serv. reps. In some cases my calls were passed off to others.
A history of my last few payments:
Sch $XXXX Principal Principal
Date total paid Principal + Interest reduction Balance
XX/XX/XXXX $XXXX $XXXX + $XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX + $XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX +$XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX +$XXXX $XXXX $XXXX
XX/XX/XXXX $ XXXX $XXXX +$XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX +$XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX +$XXXX $XXXX $XXXX
XX/XX/XXXX $XXXX $XXXX +$XXXX $XXXX XX/XX/XXXX $XXXX(should’ve been)
SLS numbers $XXXX $XXXX +$XXXX $XXXX $XXXX*
*SLS placed $XXXX in a suspense fund claiming it was a “partial payment” creating a principal balance
My XX/XX/XXXX payment of $XXXX (pre-payment prin $XXXX + scheduled payment prin $XXXX + $XXXX monthly int) cleared my account XX/XX/XXXX (see attachments 3 & 4).
On XX/XX/XXXX I mailed my scheduled XX/XX/XXXX mortgage payment + principal reduction in the amount of $XXXX (sch prin $XXXX + sch XX/XX/XXXX interest $XXXX + prin reduction $XXXX). The payment was received and electronically posted to my account on XX/XX/XXXX by SLS and the funds cleared my bank on XX/XX/XXXX (see attachments 5 & 6). I planned to request a final payoff quote in early XX/XX/XXXX when I got my XX/XX/XXXX bill to verify proper credit for my XX/XX/XXXX payment.
I review my checking account weekly for any suspicious activity. Around XX/XX/XXXX to XX/XX/XXXX I checked to see if theXX/XX/XXXX mortgage payment had cleared my checking account which it had not. Knowing that SLS typically withdraws the payment in 2 to 3 days after I mailed it I worried that maybe they hadn’t received the payment for some reason. I called SLS and they confirmed that it was received and posted on XX/XX/XXXX.. I asked why it had not cleared my account. After some checking the SLS rep indicated that they plan to return the check and require that I send a certified check. I asked why and she said large amounts required certified checks. I told her to look at my XX/XX/XXXX and XX/XX/XXXX payments which were larger and were paid with a regular check so I didn’t see the difference. She placed me on hold again and in a few minutes she came back and said that payoffs had to be with certified funds. I told her this was a pay down and not a payoff. I told her that I knew there would be cost associated with legal documents that would need to be executed and recorded and all of which would be handled when I requested a payoff quote in early XX/XX/XXXX. I convinced her to deposit the check as they had with all of my other payments and that after it cleared my account I would request a payoff in early XX/XX/XXXX as planned. She agreed to deposit the check. The check cleared my bank on XX/XX/XXXX.
I expected my XX/XX/XXXX bill to have a principal balance very near $XXXX plus interest of $XXXX or very near $XXXX depending on when they posted my XX/XX/XXXX payment .I got myXX/XX/XXXXbill aroundXX/XX/XXXX or XXXX. My XX/XX/XXXX bill (see attachment 7) listed $XXXX outstanding principal, $XXXX int thru XX/XX/XXXX, $XXXX in “Suspense” and a total payment due of $XXXX. Note the “Suspense” funds is equal the outstanding principal balance and the $XXXX is interest on $XXXX @ 3.5% annually for XX/XX/XXXX – XX/XX/XXXX due in XX/XX/XXXX.
Why did they treat my XX/XX/XXXX payment (received and electronically posted to my account by SLS on XX/XX/XXXX) different than all of the other payments that each had some amount of principal reductions included???? If they had applied the $XXXX, they incorrectly placed in “suspense”, the outstanding principal would have been $0 which would have resulted in $XXXX or near $XXXX interest for XX/XX/XXXX since all funds cleared my account on XX/XX/XXXX.
1. Note “Total Amount Due” is only $XXXX. Wouldn’t it make you think they were going to apply the $XXXX suspense amount against the $XXXX principal leaving only $XXXX interest XX/XX/XXXX – XX/XX/XXXX which the rep agreed to write off?
2. Why wasn’t the “Suspense” $XXXX applied to principal as I requested and SLS had correctly done dozens of times in the past?
3. What is a “Suspense” fund? (see “Important Messages” section of attachment #7). I called SLS cust service and a rep told me it was Escrow. I told her my loan was a “NO ESCROW” loan which she confirmed to be correct. She stated she would get the suspense funds applied to my principal and would write off or remove the $XXXX payment due which was interest on an incorrect principal balance due. I asked if I would have a XX/XX/XXXX payment due and/or did I need to do anything other than get a payoff quote to cover any final cost. She said that I did not need to send in the $XXXX cents and disregard the XX/XX/XXXX bill. I told the SLS rep that I was not able to access the SLS web site and I asked would she submit a payoff quote request for me. She agreed to make the request.
4. Who decided to place some of my principal in a “Suspense” fund?
5. How and why did they decide to post $XXXX of the $XXXX principal reduction to principal but not the $XXXX?
A few days later I received a payoff quote which I first assumed to be the one the SLS serv rep agreed to request for me. Since the quote was drastically different than I expected (see attachment #2) I got upset until I realized it had an “issue date” of XX/XX/XXXX. This was prior to me talking with SLS rep about my XX/XX/XXXX billing issues. Therefore this payoff quote was generated prior to me requesting a quote. Note these errors in the payoff quote “issued XX/XX/XXXX”:
1. It did not give me credit for any of the $XXXX funds received by SLS on XX/XX/XXXX and which cleared my bank on XX/XX/XXXX. None of the funds they had taken possession of on XX/XX/XXXX was applied or acknowledged anywhere in the quote. Payments typically clear my bank within 2 to 3 business days with most clearing within 2 days. Why did it take SLS 10 days with my XX/XX/XXXX payment (XX/XX/XXXX to XX/XX/XXXX)?
2. Interest of $XXXX was applied from XX/XX/XXXX to XX/XX/XXXX
a. Yet they received $XXXX which included $XXXX interest through XX/XX/XXXX.
b. They charged interest on the $XXXX prin through XX/XX/XXXX yet they took possess of the last $XXXX of principal on XX/XX/XXXX.
3. What is the $XXXX late charge for? Nothing was late. The XX/XX/XXXX payment posted XX/XX/XXXX and the XX/XX/XXXX payment posted XX/XX/XXXX both of which is prior to the XX/XX/XXXX payoff issue date!!
4. I expected recording fees and possible other minor cost which is why I planned to request a payoff quote once the XX/XX/XXXX payment posted and my XX/XX/XXXX bill arrived early XX/XX/XXXX. They’ve made a few errors in the past therefore I like to see my next SLS bill before I proceed with anything.
I could not afford to write them another check for their GROSSLY incorrect payoff estimate of $XXXX. Since the SLS rep had told me to disregard the XX/XX/XXXX bill and had agreed to request a payoff quote for me I just filed away this error filled payoff quote not requested by me.
On XX/XX/XXXX my XX/XX/XXXX mortgage statement was generated and I received it a few days later (see attachment # 8). Although the SLS rep agreed my XX/XX/XXXX bill of $XXXX was incorrect and agreed to fix it, now I’m looking at an XX/XX/XXXX bill of $XXXX. Please explain the difference in this bill and the XX/XX/XXXX bill because no one at SLS could. Note these issues with my XX/XX/XXXX bill:
1. The $XXXX suspense is still there although the previous SLS rep had agreed to get it applied to principal and not to worry about my XX/XX/XXXX bill
2. The $XXXX past due is the $XXXX outstanding principal plus the $XXXX interest on the $XXXX which was on the XX/XX/XXXX bill. So the rep didn’t or couldn’t get the suspense funds applied to principal
3. What is the $XXXX in new fees
4. How did a XX/XX/XXXX bill of $XXXX become an XX/XX/XXXX bill of $XXXX
I had a little faith in SLS until I receiving my XX/XX/XXXX bill. Now I have no faith that SLS can and will do anything they tell me. I took some time to gather myself and then I called SLS to discuss my XX/XX/XXXX bill. I asked why the suspense funds had not been applied to principal on my XX/XX/XXXX mortgage payment as requested and then again in early XX/XX/XXXX as promised when I talked to the SLS rep about my XX/XX/XXXX bill. I was told SLS policy is to place any partial payments in a suspense fund until addition money come in to complete a full payment (I believe this policy does not comply with paragraph 4 of my loan agreement- see attachment 1). I asked who decided that $XXXX of the $XXXX was a partial payment to be placed in suspense while the other $XXXX would go to principal reduction and how did they decide on those amounts being that $XXXX was such a good round number? I didn’t get an answer!! I asked about the payoff quote that I requested and the SLS rep said it had been mailed. He must have been talking about the XX/XX/XXXX payoff because I never received a revised payoff until XX/XX/XXXX (see attachment # 9). I asked because I still could not get into the web site even though I had worked with SLS web support and SLS cust reps on several occasions.
In XX/XX/XXXX (I don’t know exact date) I received a letter from SLS dated XX/XX/XXXX (see attachment # 10). I contacted SLS cust service and they told me that my account was over 45days past due and that I had been reported to the credit agencies. They said I needed to get my account up to date ASAP. Needless to say I was very upset. I ended the call and started gathering all of my records and organizing my thoughts before calling SLS back.
XX/XX/XXXX I called SLS and talked with XXXX. I asked to confirm if my account was more than 45 days past due and had it been reported to the credit agencies which she confirmed it had. I asked if she could tell if a revised payoff quote had been mailed to me and she said one had (yet I had not received one at that time). I told her that I had not received anything except the XX/XX/XXXX payoff quote which we agreed was not applicable. We talked a few minutes about the history of my account starting XX/XX/XXXX. She was polite but very much kept to the company line that what they show due is due and I needed to pay it otherwise I would be reported to the credit agencies again within the next few days. At that point I was ready to give up and pay whatever they said just to make the pain go away. I asked how much I needed to pay and could it be paid in time to prevent another negative hit to my credit. She said the payoff was SXXXX and if I would permit her to electronically withdraw the fund immediate so it would process into the account overnight then she could probably stop the credit reporting. I agreed and the transaction occurred. I asked her if she could mail me a copy of the payoff quote she was working from and I confirmed my mailing address with her. She agreed to send it. I received the $XXXX payoff quote (see attachment # 9)17days later on XX/XX/XXXX with several other documents.
On XX/XX/XXXX I called SLS again and asked if there was or organization that I could request to review my situation. I was transferred to XXXX in the “Consumer Escalations” dept. XXXX was very pleasant to talk to and he reviewed the account history with me. I believe he confirmed the SLS policy of “suspensing” partial payments. Although I feel he had sympathy for my situation he didn’t commit to anything at that time. After approximately 30 minutes of conversation he suggested that I call back in 3 or 4 days to give the account time to close and after credit reporting is either stopped or reported again. He gave a phone number he stated to be direct to the executive services dept which should be able to help me with these issues.
On XX/XX/XXXX I called SLS and asked for XXXX in Consumer Escalation and was told that department had been combined with cust service and could she help me. I talked to both XXXX and XXXX during the call. They confirmed that the money transfer was successful and the account was closed. I asked if they had a record of the final closing documents being sent to me and they indicated yes.
Again on XX/XX/XXXX I called the “executive services” number and it went directly to the same SLS cust service group I had been talking to earlier. I was told due to reorganization, that department could not help me. I asked if they could transfer me to tech support because I could not access my account through the web site. The web tech tried but was not able to help me gain web access.
On XX/XX/XXXX I called SLS cust service web support to try again unsuccessfully to get web access. I explained the problem to tech support. He placed me on hold a few minutes. He came back and said it should work now. I asked him to hold on while I tried to get in. I described to him every step of the sign in process as I went through it. I had the same problem. I read him the error code and he said maybe it will work tomorrow after the nightly updates. The rep said it really doesn’t matter because your account is closed so you will not be able to access it anyway. I tried today, XX/XX/XXXX and I could not sign on the web site. I tried again XX/XX/XXXX and could not get in. I give up!!!
On XX/XX/XXXX I received 3 envelops post marked XX/XX/XXXX
1. a letter dated XX/XX/XXXX that included my signed mortgage & security deed marked “Paid in Full”
2. I also received a copy of the XX/XX/XXXX payoff quote and a letter dated XX/XX/XXXX stating they were returning my check and asking for a certified check (which was not previously mailed to me).
3. I also received a check for $XXXX listed as “ESCROW REFUND” (See attachment 11)
I called customer service many, many times trying to get these issues worked out and the account closed. On several occasions the rep would see the issue and I thought we had things worked out but the issues would pop back up. Things got worse rather than better. I was declared to be late on the final payments and was reported to the credit agencies which lowered my FICO score 98 points from XXXX in XX/XX/XXXX to XXXX in XX/XX/XXXX. You don’t get this kind of credit rating by not paying your bills. In XX/XX/XXXX when they told me that they had reported me to the credit agencies I paid whatever they asked, $XXXX. I just wanted to stop the pain of hits on my credit. See attachment #12. SLS received sufficient funds on XX/XX/XXXX (delayed transfer to XX/XX/XXXX by SLS) to cover all $XXXX principal and interest through XX/XX/XXXX. The payoff quote issued XX/XX/XXXX and post marked XX/XX/XXXX (attachment #9) was the first payoff quote I received that gave me credit for any of the $XXXX of principal I paid on XX/XX/XXXX even though I had requested an updated and corrected quote many times through SLS cust service. I have never been able to sign into the SLS web site which has made this ordeal even more frustrating because I couldn’t see what was going on in my account. SLS did not provide reasonably accurate closing documents in a timely manner even after the errors were pointed out.
Problems with XX/XX/XXXX payoff quote:
1. Declaring $XXXX unpaid principal while also listing $XXXX credit in “unapplied funds credit” The $XXXX portion of my principal payment became “suspense “ on XX/XX/XXXX when my XX/XX/XXXX bill generated , to “unapplied Funds credit when the XX/XX/XXXX payoff quote was generated to escrow when the XX/XX/XXXX escrow rebate check was generated..
2. The $XXXX represents 3 months of late payments. One month was refunded in a check post marked XX/XX/XXXX with a description “ESCROW REFUND”. The opportunity for late fees was created when SLS incorrectly designated $XXXX as a partial payment and placed it in a suspense fund rather that applying it to principal as I requested and as my loan agreement specifies. By hijacking $XXXX of my principal payment SLS was able prolong this closing process by approximately 3 months or more. Charge me three months of late fees and needlessly negatively impact my credit rating.
3. The $XXXX recording fee is the only correct entry on theXX/XX/XXXX closeout document generated at SLS request. My payoff request would have been made in early XX/XX/XXXX after my principal pay down was credited to my account.
4. The $XXXX was release as an “Unapplied Funds Credit” which I feel is a breach of contract because my loan allows me to make full prepayment principal reduction or partial prepayments principal reductions without penalty. They did not handle my payment appropriately thereby creating an unnecessary principal balance which created the opportunity for them to bill me for unwarranted late charges and negatively impacted my credit.
5. I also received (post marked XX/XX/XXXX) a refund check for $XXXX (see attachment 11) with the description “ESCROW REFUND” even though I told them multiple times my loan was a no escrow loan and a couple of SLS cust reps verified it and said they would have the “suspense” funds applier to the principal.
In summary, I tried every way I knew how to resolve this in a timely manner. I was on the phone many hours (no exaggeration) and they just were no help at all. I thought cable TV suppliers had terrible customer service but SLS is now at the top of my list.
I’m surprised SLS’s Georgia XXXX XXXX XXXX rating is a “B”. Based on my experience I expected it to be much lower.
Please place attachments #3, 6, 7, 8, 13, & 14 in from of you and see if they make any sense and would have known what to do with them other than try to discuss it with SLS customer service.
I am asking for:
1. All negative notices remove from my credit report and my score restored to near its previous level. I know it fluctuates some.
2. A refund of late charges and unnecessary interest.
$XXXX principal since all principal was in SLS hand XX/XX/XXXX
$XXXX interest since there was no principal due after XX/XX/XXXX
$XXXXXX/XX/XXXX payoff quote collected from me onXX/XX/XXXX
($XXXX) recording fee which is legitimate cost
($XXXX) Escrow refund received by meXX/XX/XXXX
$XXXX additional interest and late fee refund due me
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| 10/08/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
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Web |
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URGENT REQUEST -this letter was sent to SLS.
XX/XX/XXXX Specialized Loan Servicing XXXX. XXXX XXXX XXXX, CO XXXX XXXX : Property Address - XXXX FL XXXX SLS account, Estate of XXXX.
Dear Sir/Madame : Please note this is a letter of complaint which will be forwarded to the Consumer Financial Protection Bureau and the XXXX in the states of AZ and CO. This letter should also serve as a SPECIAL REQUEST for a detailed explanation of the OUTSTANDING FEES/ CORPORATE ADVANCES that has been added to the account now totalling {$8000.00} as of XX/XX/XXXX.
The billing statement dated XX/XX/XXXX clearly shows the Outstanding Fees/Corporate Advances of {$5500.00}. My on-line account shows FEES BILLED totalling {$5500.00} which matches, but yet unfortunately, the PAY OFF STATEMENT shows a differ amount of {$8000.00}. There is a difference of {$2500.00}. At this time, I am demanding an explanation or breakdown ( per line item ) of the actual fees billed at {$5500.00} and/or {$8000.00}.
My complaint as follows : My name is Ms. XXXX. and my legal representation is Ms XXXX. ( she has been added as 3rd party authorisation ). I am the current owner of the above-mentioned property. XXXX passed away in XX/XX/XXXX, prior to her death, the property was co-owned between herself and XXXX. Sadly, XXXX passed away in XX/XX/XXXX and I inherited the property in XX/XX/XXXX.
I was contacted on XX/XX/XXXX by XXXX XXXX of XXXX XXXX XXXX who stated she was hired to find the legal heir to the above-mentioned property address. I was asked to forward the Will of XXXX, as she was already aware that the property was previously in the name of XXXX. I did email her the requested Will. To my total and utter surprise, Ms XXXX advised me the above-mentioned property was in foreclosure and she was hired by the loan servicing company to identify and locate the legal owner. She told me XXXX XXXX XXXX transferred the delinquent account to SLS. I shared with Ms XXXX that I had inherited the property in late XXXX and was never made aware by either XXXX. that it had an existing loan on it, much less foreclosure proceedings. I told her we had never received any notices of the sort at the property address. I advised Ms XXXX that I am interested in preventing further foreclosure proceedings as I would like to retain the property ; she told me that I needed to contact Ms XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX.
I contacted Ms XXXX XXXX on XXXX XX/XX/XXXX who told me she could not share the foreclosure or account information regarding the above-mentioned property. She told me that I needed to make a payment ( of about {$7000.00} ) to her office by XX/XX/XXXX. I shared with Ms XXXX that I was not aware that there was an existing home equity line attached to the property and I was unable to make such a large payment of something I knew nothing about. I asked, no I begged her to at least give me the name of the loan servicing company and number so I could follow up as to not lose my property.
I safely assumed that either law firm would have notified SLS as to the legal owner of the property as they stated they were hired to locate the heir, I thought once that notification was made, I would be granted 3rd party authorization. This was certainly not the case.
I called SLS many times since XX/XX/XXXX and was told the account could not be discussed with me. I was not granted 3rd Party Authorisation until early XXXX after emailing a 20-page document ( emailed on XX/XX/XXXX ) highlighting proof of ownership to SLS Customer Service.net. No one has followed up with me as I had requested.
Upon being granted 3rd party authorisation, I have been receiving different and conflicting information regarding the account from SLS Customer Service reps each and every time I call in. I was told the account was approved for FORBEARANCE and I have until XX/XX/XXXX to pay off {$6900.00}. I have received numerous reinstatement letters with different quotes and figures, etc. nothing ever seeming to match up.
It appears no one at SLS wants to listen and hear my circumstances. I have requested a manager or supervisor ring me, to date, this has not occurred.
Please note as previously stated, XXXX. did not mention to me about the existing loan, I am quite sure and confident that she was not even made aware by XXXX. If I ( we ) had known when I inherited the property in XXXX, I ( we ) would have dealt with it accordingly because there is no way, I would want to lose family property inheritance. I believe after the death of XXXX, her mail was forwarded to another relative in another state, as I had never received ANY notices/mail about this loan from SLS/XXXX XXXX XXXX regarding payments, or otherwise.
My attorney sent a letter addressed to SLS on XX/XX/XXXX, regarding the attorney fees which seems to be escalating. Its unfortunate that the fees have been escalating whilst Ive been trying to get added as 3rd party authorisation, I dont think its fair that I absorb all legal fees.
In XXXX XXXX, after I was finally added as 3rd party, I was advised by SLS Customer Service that I needed to complete an RMA. I sent in all the required documents, although each week SLS would give me some other excuse as to why the application was not complete or something was missing. This RMA process dragged on for over 2 months. During the RMA process, I was told I needed to complete a Successor In Interest form. To date, I have never received such form as the SLS rep said it would be mailed from another Department. So I sent in my own version of a Successor In interest form with appropriate identification attached, only to discover the end of XXXX that my RMA was denied for forbearance but approved for Deed in Lieu or short sale, THIS IS NOT AN OPTION, as it has always been my intention to retain the property. All I requested in the RMA was additional time to pay off the loan, my request has gone unheard.
So, after two waisted months of completing the RMA and SLS requesting Successor In Interest form, the fees have been increasing once again!
I rang SLS on XX/XX/XXXX and was told the XX/XX/XXXX PAYOFF STATEMENT expired on XX/XX/XXXX and another one is needed to be requested, as my only option is to pay off the owed amounts. The SLS rep stated she would give me 1 month to pay off the amount of $ XXXX.
Since XX/XX/XXXX, I have been trying to clear up this matter but clearly SLS is making it difficult for me. I was assigned a SPOC, XXXX id # XXXX, which is a waste of time because each time I ring in, I get someone different, I leave messages, and no one gets back to me.
SLS you have caused me great stress and anxiety! I can not believe such an organisation is so aggressive in NOT listening to their customers and to working with them. Your practices are unfair and unreasonable, this experience with SLS will not go unnoticed, I have requested another updated PAYOFF STATEMENT on XX/XX/XXXX, I am hoping no further lawyer fees or corporate advances has been added from XX/XX/XXXX XX/XX/XXXX, I cant XXXX so.
Please note I have paid the property taxes for XXXX and 1st/2nd instalments for XXXX.
To reiterate what I request urgently is an audit or explanation by line item of every single fee ( s ) billed to this account. I need to see the justification of {$8000.00} in legal fees as soon as possible prior to paying off this loan.
TIMELINE OF EVENTS WITH SLS : Relative owner XXXX passed away XX/XX/XXXX XXXX property is co-owned with XXXX. ) Relative co-owner XXXX passed away XX/XX/XXXX XXXX inherits property via quit claim deed / Will of XXXX. filed with XXXX XXXX in XX/XX/XXXX XXXX XXXX of XXXX XXXX XXXX contacts me on XX/XX/XXXX, stated she was hired to find the legal heir to the property address. Will of XXXX. is forwarded to her. I am advised the property is in foreclosure. She told me XXXX XXXX XXXX transferred the delinquent account to SLS. I shared with Ms XXXX that I had inherited the property in late XXXX and was never made aware by either previous owners that it had an existing loan on it, much less foreclosure proceedings. I told her we had never received any notices of the sort at the property address. I advised Ms XXXX that I am interested in preventing further foreclosure proceedings as I would like to retain the property ; she told me that I needed to contact Ms XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX.
I contacted Ms XXXX XXXX on XXXX XX/XX/XXXX who told me she could not share the foreclosure or account information regarding the property. She told me that I needed to make a payment ( of about {$7000.00} XXXX to her office by XX/XX/XXXX. I shared with Ms XXXX that I was not aware that there was an existing home equity line attached to the property and I was unable to make such a large payment of something I knew nothing about. I asked, no I begged her to at least give me the name of the loan servicing company and number so I could follow up as to not lose my property, she reluctantly gave me the contact details for SLS, no account number or anything.
Ms XXXX and I were emailing each other back and forth about this account in foreclosure. On XX/XX/XXXX, she told me I could reinstate the loan or pay it off. I advised her that I wanted to retain the property, so please go ahead and request a reinstatement quote.
XX/XX/XXXX, Ms XXXX advised me a reinstatement quote has been requested from SLS. I asked for the payoff amount and she stated she was not sure, but stated as the titleholder, I can pay it.
XX/XX/XXXX, I received the reinstatement letter from Ms XXXX. Amounts shown : {$7100.00} due by XX/XX/XXXX.
I rang Ms XXXX on XX/XX/XXXX to advise that I could not raise $ XXXX by XX/XX/XXXX. She told me contact SLS and work something out. I requested a pay off amount also from her.
I initially rang SLS on XX/XX/XXXX at XXXX. I explained my circumstances of inheriting the property and being told property is in foreclosure. I was told they could not discuss the account with me. I asked that someone from SLS please contact me as I needed direction. I was instructed to complete the 3rd party authorisation form found on-line and send back.
I safely assumed that either law firm would have notified SLS as to the legal owner of the property as they stated they were hired to locate the heir, I thought once that notification was made, I would be granted 3rd party authorization. This was certainly not the case.
I rang back Ms XXXX XXXX on XXXX, XXXX to let her know SLS is refusing to communicate with me, she advised me to reinstate the loan and continuing paying the loan or pay the loan off. Our interactions and emails ceased from this day.
By end of XX/XX/XXXX, unfortunately COVID-19 pandemic began. Due to COVID19, the government in the State of Florida put into legislation that all pre-foreclosures, foreclosures and court cases are put on a 3-month hold.
On XX/XX/XXXX, I checked the on-line account and received a notice stating - It is necessary that the representative of the borrowers estate provides Specialized Loan Servicing LLC appropriate documents related to the estate.
On XX/XX/XXXX I rang SLS as follow up. I was told they could not discuss the account with me ; They told me I needed to wait to hear from a SLS rep who will contact me regarding being added as 3rd party. She stated I would be expecting a letter in the mail with instructions. I checked the on-line account again and received the same letter - It is necessary that the representative of the borrowers estate provides Specialized Loan Servicing LLC appropriate documents related to the estate.
On XX/XX/XXXX, I rang SLS again as follow up. I was told to call back on XX/XX/XXXX as my 3rd party request is pending approval.
On XX/XX/XXXX, I rang SLS again as follow up and was told 3rd party authorisation is still pending approval.
Due to frustration and not hearing back from SLS regarding 3rd party authorisation, I submitted 20-pages of document ( s ) via email on XX/XX/XXXX requesting to be added as 3rd party ( copies of Wills, deeds, property appraiser, etc was sent to SLS to prove my legal status of the property. I requested that someone please call me to discuss the account urgently due to foreclosure status. I received email confirmation from XXXX.
On XX/XX/XXXX I rang SLS again as follow up to see if they received my 20- page document. SLS rep says they cant see anything received on file and that I needed to resend the documents. I resent the 20-page documents again to customer service and 3rd party authorisation. On this day again, I checked my on-line account and saw another notice - It is necessary that the representative of the borrowers estate provides Specialized Loan Servicing LLC appropriate documents related to the estate.
On XX/XX/XXXX, I rang SLS again as follow up regarding 3rd party authorisation and was told my 20-page document has now been received and pending approval. I was told to call back on Friday XXXX XX/XX/XXXX.
On XX/XX/XXXX, I rang SLS again as instructed and was told again, 3rd party is still pending to call back in 1 week.
On XX/XX/XXXX I rang SLS again as follow up and was told the following : the account is in foreclosure status ( temp on hold due to COVID ) and that I can reinstate the loan. SLS agent told me she will request a reinstatement quote and post to me.
I rang SLS as follow up on XX/XX/XXXX and was advised that I have now been added as 3rd party authorisation and the account can be discussed with me.
On XX/XX/XXXX I was able to access and set up an online account for SLS. I checked the on-line SLS account and received 2x notices that the new reinstatement quote is {$9000.00} and {$6100.00} due by XX/XX/XXXX.
On XX/XX/XXXX, I was served with lawsuit foreclosure proceedings asking for {$4500.00} in principal balance owned.
On XX/XX/XXXX I had to retain an attorney at {$2500.00} to answer this complaint.
On XX/XX/XXXX, a response was sent to the XXXX Count Courts via my attorney stating it is my intention to retain the property.
On XXXX XXXX, XXXX, I checked the SLS on-line account and found several notices. Reinstatement notice dated XX/XX/XXXX payment of {$6900.00} is due XX/XX/XXXX.
Reinstatement notice dated XX/XX/XXXX payment of {$11000.00} is due XX/XX/XXXX.
On XX/XX/XXXX my attorney sent a letter to Ms XXXX XXXX, attorney for SLS requesting a time to discuss negotiations regarding the outstanding fees SLS is demanding. Ms XXXX responded and stated she is not responsible for negotiating with us and that we needed to contact SLS directly to sort out fees, etc.
I rang SLS again on XX/XX/XXXX and was told by a SLS rep that the account was approved for FORBEARANCE ( keeping in mind that I never requested one ) and I have until XX/XX/XXXX to pay off {$6900.00}. I have received numerous reinstatement letters with different quotes and figures, etc. nothing ever seeming to match up.
On XX/XX/XXXX I checked the on-line account as no one is calling me back after numerous calls to have a supervisor ring me. I noticed 4 reinstatement notices Reinstatement notice dated XX/XX/XXXX, payment of {$6900.00} is due by XX/XX/XXXX Reinstatement notice dated XX/XX/XXXX, payment of {$11000.00} is due by XX/XX/XXXX Reinstatement notice dated XX/XX/XXXX, payment of {$6900.00} is due by XX/XX/XXXX Reinstatement notice dated XX/XX/XXXX, payment of {$11000.00} is due by XX/XX/XXXX On XX/XX/XXXX I rang SLS again and demanded that a manager or supervisor ring me to discuss this account, I was told I should hear back from someone within 24-48 hours.
I did not receive a call back from anyone at SLS, so I rang back again on XX/XX/XXXX and spoke with XXXX ID # XXXX. I told XXXX there are so many reinstatement notices in my in-box that nothing seems to be matching up, none of the numbers match what is listed in the statements, etc, XXXX advised me that I needed to request a pay-off statement, not reinstatement quote. I asked her why anyone didnt tell me this ages ago since I was requesting the wrong document. She apologised and said my account was approved for forbearance and that no fees would be added during this time. She said it would take 5 days to generate the payoff statement and it needed to be mailed to the property address, as it could not be faxed or emailed to myself or attorney. XXXX promised to call me back in 1 week on XX/XX/XXXX to follow up with me. I told her each and every time I ring SLS, I get a different rep and there is no consistency. XXXX never rang me back.
On XX/XX/XXXX, I checked the on-line SLS account and observed 3 more reinstatement notices reinstatement of {$6900.00} is due on XX/XX/XXXX and another notice of {$11000.00} is due by XX/XX/XXXX and lastly {$7100.00} is due by XX/XX/XXXX.
On this day XX/XX/XXXX, my attorney sent a letter ( via email ) to the XXXX attorney Mr XXXX XXXX as Ms XXXX is no longer working the case. This letter explained that the owner ( me ) needed additional time to pay off the loan and to negotiate the fees SLS is demanding. XXXX XXXX tells my attorney there is nothing he can do about the fees ; the matter needs to be taken up with SLS directly.
On XX/XX/XXXX, my attorney and myself rang SLS on a joint conference call. I advised SLS that I needed additional time to come up with the thousands they were demanding plus I am receiving on-line notices about payments due with different amounts. We were told and advised that an RMA ( request for mortgage assistance ) application was needed to be completed in order to be considered for a forbearance plan. They said to complete the RMA and the account would be looked into by management.
On XX/XX/XXXX I submitted my completed RMA application with a letter of explanation via my attorney.
On XX/XX/XXXX I checked the on-line SLS account and see that I have been allocated a SPOC -single point of contact Customer Resolution Department rep. XXXX ID # XXXX. I also received a notice that documents were missing for the RMA. When I rang SLS again, they stated my hardship was not noted in the RMA and that I needed to choose my hardship as due to loss or changes in my income. I tried to explain this was not correct, I advised her that I didnt have a hardship rather I am requesting additional time to pay off the loan.
On XX/XX/XXXX I rang SLS again as follow up and spoke with rep XXXX ID # XXXX who stated my RMA was received but was missing a real signature, not printed. She said I needed to resubmit my application.
On XX/XX/XXXX I checked on-line SLS account and see a new notice that I have a new SPOC agent XXXX XXXX.
On XX/XX/XXXX, SPOC XXXX XXXX rang me finally ( as I left a message or sent an email for someone to call me days ago ). As follow up after checking the on-line SLS account and receiving several notices that my RMA application was not complete, and items were missing. I asked what was missing this time and they stated I needed to put the date besides my signature. I asked why I wasnt told this from the onset. I complained to SLS agents and asked them why do they keep withholding information from me regarding this account/application, as they only give out information/instructions in bits mean whilst the fees are being added to the account. XXXX stated SLS was looking into the application as all documents are now received. XXXX barely mentions to me that a Successor In Interest form needs to be completed. I asked for the form and was told it will be mailed out to the property address as it could not be faxed or emailed.
On XX/XX/XXXX, I typed up my own version of Successor in interest form as I already knew that I would not be getting it thru the mail from SLS. I submitted the successor in interest form with my identification ( SS card and DL ) via on-line SLS account.
I rang SLS on XX/XX/XXXX and spoke with XXXX ID # XXXX and was told she will escalate my completed file to management. XXXX stated it was a good idea to request another pay off statement, says she will complete the request.
On XX/XX/XXXX XXXX ( SPOC ) rang me and stated he is waiting for me to be confirmed as successor in interest, that I should ring back on next Tuesday/Wednesday. I advised him that I created my own successor in interest form as nothing has been received at the property and time is of the essence for me regarding the inflated legal fees being attached to the account. XXXX further stated SLS requires a new deed with my name on it ; I advised him that the state of Florida does not re-issue new deeds, I explained to him that I had already sent in proof of ownership from XXXX County Appraiser and that once a deed is recorded in state of Florida, this makes it legal and binding. XXXX appeared to be doubting me. XXXX stated he was not sure if my successor in interest would be approved by management. I told XXXX that its already been established by SLS attorneys and documents previously sent in by me that I am the legal owner. XXXX hesitated and said he will progress the form and we shall see. XXXX told me once the successor in interest form is approved, then we can move forward with the RMA application and I will be able to make legal decisions about the property. I told him that I have been trying since XX/XX/XXXX to get this matter sorted.
On XX/XX/XXXX, I checked the on-line SLS account and read the new notice stating - Specialized Loan Servicing LLC ( SLS ) is in receipt of your request for assistance and we have determined your application to be complete as of XX/XX/XXXX. We are currently in the process of reviewing your application.
On XX/XX/XXXX, I checked the on-line SLS account and read that an appraisal report has been ordered on the property.
On XX/XX/XXXX, I checked the on-line SLS account and read the following : Specialized Loan Servicing LLC ( " SLS '' ) has conducted a review of your application submitted for a mortgage relief option. Below is a list of the mortgage relief options you were evaluated for and the result of each. - Short Sale Program Approved, Deed-In-Lieu Program Approved, Home Retention Program Denied, Loan Modification ( Low LTV ) - Denied. Decision needed by XX/XX/XXXX.
On Friday XX/XX/XXXX, I rang SLS as follow up and asked what my options are as selling my property is not an option. SLS rep told me another payoff statement is needed to be requested and the loan to be paid off in 30 days. She stated the last pay off statement dated XX/XX/XXXX has now expired on XX/XX/XXXX. Says it should take up to 5 days to receive a new one. I advised the SLS rep that the previous pay off statement dated XX/XX/XXXX was never received at the property and I would like for her to email me the old payoff, she agreed and stated when the new payoff comes next week, that I should ring in again and request the payoff to be emailed. I further advised the SLS rep that I notice on the account it displays supressed/bad address. I confirmed to her that the property address is accurate, and mail can be accepted there.
The XX/XX/XXXX payoff quote stands at {$13000.00}.
I advised the SLS rep that I am not expecting a new payoff statement with inflated additional legal fees attached between XX/XX/XXXX and XX/XX/XXXX, she stated there will be added interest fees, but she was not sure of legal fees. I told her that I was not happy with the treatment and service from SLS and that I demanded to see an audit or explanation of each, and every line item charged for legal fees, etc. to the account. SLS rep suggested that I mail a letter ( of complaint and letter of requests ) to a XXXX XXXX as it can not be uploaded to the on-line account nor can it be faxed.
I requested my attorney to contact SLS attorney Mr XXXX as means to get a detailed account of the legal fees that have been billed to my account, this was done on XX/XX/XXXX. In the meanwhile, I have comprised my letter of complaint / special request letter and it has been mailed to SLS, XXXX and the Consumer Financial Protection Bureau.
Yours Sincerely, XXXX.
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| 10/09/2022 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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TIMELINE AND VIOLATIONS OF LAW - I AM UNABLE TO UPLOAD SUPPORTING DOCUMENTS ON CFPB WEBSITE Letter Dated XX/XX/XXXX - Notification by XXXX XXXX XXXX of New Servicer Letter Dated Statement Date XX/XX/XXXX New Servicer Letter Payment procedures are described as Beginning XX/XX/XXXX, all future payments will be accepted by Specialized Loan Servicing. No W-9 is included.
No TILA Transfer of Creditor Notice mailed *Note : At the origination of dispute there were no loan statements. The company appeared to not be a real business. They would not provide loan statements upon several oral and written requests, nor oral or written calculations of interest rate or amount due, nor evidence of the application of payment to account, nor proof of account. The accounting was and still is incorrect to this day. The loan is still in dispute.
The new CFPB law regarding the exclusion of periodic statements for customers in bankruptcy began XX/XX/XXXX and ended XX/XX/XXXX.
Statements were required upon the assumption of Plaintiffs loan by SLS starting XXXX XXXX.
See letter dated XX/XX/XXXX sent by Plaintiff to SLS.
Plaintiff made dozens of oral and written requests for statements.
UPON RECEIPT of New Servicer Letter Plaintiff calls SLS to find out how to pay bill. Plaintiff is told to call monthly for the amount due. Plaintiff recalls that she was told that there was no account created yet as the loan had just been transferred. ( XXXX XXXX XXXX last statement received is dated XX/XX/XXXX ) Plaintiff was instructed over the phone by SLS to call monthly to obtain the monthly amount due and encouraged to pay over the phone by checking account debit only.
XX/XX/XXXX - Plaintiff calls SLS for amount due for XXXX payment amount.
On or about XX/XX/XXXX Plaintiff calls to make XX/XX/XXXX payment due according to SLS and pays by phone debit e-check. Amount of {$190.00} due is correct.
XX/XX/XXXX Plaintiff calls SLS to straighten out account Plaintiff has not received paper statements of account. Plaintiff is told that they can not generate statements because her loan is in bankruptcy and that she must call every month for the payment amount. She is told 'that because of the XXXX XXXX discharge ' statements are not automatically sent. Plaintiff is told that she can view information online at www.SLS.net by logging in and creating account. Plaintiff requests statements. Plaintiff is not able to set up an online account because the information she can provide, including name, address and/or new account number XXXX does not pertain to an active account.
Plaintiff makes XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX payments due over the phone by debit of checking account e-check. The amounts due are accurate. The payments are made on or near XX/XX/XXXX : {$170.00} and for XXXX & XXXX, on or near XX/XX/XXXX : {$380.00} includes a {$9.00} late fee.
This {$9.00} late fee can only apply to the payment due on either XX/XX/XXXX or XX/XX/XXXX due date. Plaintiff was inconsistently charged late fees despite all payments made so far having been late. Plaintiff was told during one of many calls to customer service that late fees would be waived until account was formerly set up. Again, no explanation is given of breakdown of payment, interest rate, running balance or application of payments made.
XX/XX/XXXX Plaintiff calls SLS customer service for the XX/XX/XXXX payment due and is told that it's {$200.00}. It should be XXXX and SLS will not give an explanation of payment amount. Plaintiff makes the case to customer service that she has no receipt of any payment made yet, and no statement. Plaintiff stops making payments because the amount is inflated and is calculated in a non-transparent way. [ It is later discovered through extensive communications that a late fee of {$9.00} had been applied ] This {$9.00} late fee due as part of the XX/XX/XXXX payment could only have been as a result of payment due XX/XX/XXXX being late, despite XX/XX/XXXX payment also being late and no late fee charged.
*Notes : Late fees per contract are 5 % of amount due.
Contract requires that statements be mailed.
Contract requires that accounting discrepancies and disputes be remedied at customer 's request.
Interest rate is XXXX XXXXXXXX XXXX XXXX XXXX Margin Contract prevents servicer from charging late fees on a loan in dispute. ( Contract is in Defendant 's possession ) Violations of these Mortgage Clauses, in Plaintiff 's opinion, defined Breach of Mortgage Contract.
DATE OF XXXX CHARGED ACTUAL PAID DATE DUE POST DATE XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX Late Fee XXXX unknown XXXX unknown XX/XX/XXXX STOPPED PAYING : XXXX XXXX XXXX XXXX XX/XX/XXXX n/a XXXX payment due above can likely be XXXX plus XXXX late fee Note of error : if late fee were for previous month as is generally accepted in accounting practices, then late fee should have been {$9.00} [ 5 % on XXXX ] Early XX/XX/XXXX : Plaintiff sends letter to Attorney XXXX XXXX who is family friend ( no longer practicing ). Plaintiff near after advises SLS by phone call that she is represented and does not intend to make payments on account until she is billed transparently and correctly. Plaintiff is advised by counsel to make all communications by certified mail.
Plaintiff writes letter to Attorney XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX & XX/XX/XXXX Plaintiff does not pay because customer service at SLS will still provide no explanation of accounting methods. Upon subsequent phone calls it is determined that SLS intends payment due XX/XX/XXXX is to be XXXX ( it should be XXXX ) and payment due XX/XX/XXXX is being billed at XXXX.
( XXXX also has no substantial base in proper calculations ) AMOUNT DUE PER SLS CUSTOMER SERVICE BY PHONE CALL : DATE OF XXXX CHARGED ACTUAL PAID DATE DUE POST DATE XXXX XXXX XXXX XXXX XX/XX/XXXX n/a XXXX XXXX XXXX XXXX XX/XX/XXXX n/a *Note : Per letter dated XX/XX/XXXX XXXX is due. This amount is ( 3 ) incorrect payment amounts ( payments not made ) plus another {$9.00} late fee that can not properly apply to any of past amounts due at this point.
Letter Dated XX/XX/XXXX : From SLS Notification of Service Members Civil Relief Act Letter Date XX/XX/XXXX : From SLS Important Notice Regarding Your Mortgage Loan and Intent to Foreclose Without having provided clarity despite numerous phone calls an incorrect amount is demanded. Letter included threats of inspection, threat to accelerate and/or foreclose, names SLS the current creditor to whom the debt is owed on page 2 and presents an offer to dispute.
Additionally, the total balance due stated on account on page 2 of letter is {$39000.00}.
This is incorrect. This loan is a XXXX ARM and the correct balance is as it was transferred from B of A is {$39000.00}.
Letter includes Foreclosure Mediation information obtained from XXXX XXXX XXXX.
UPON RECEIPT of XX/XX/XXXX Letter : Plaintiff calls SLS. Despite more extensive inquiry, again receives no explanation by customer service as to wrong amount, or previous dispute. They are not able to discuss the details of a loan in bankruptcy and/or do not have access to the information requested available to them.
More specifically on XX/XX/XXXX : XXXX called SLS to request clarity and accuracy of amounts due. Plaintiff spoke to XXXX who told her that she was not billed on her account and that SLS can not generate statements because the customer 's loan is in bankruptcy. XXXX said that the account should show no balance due. Plaintiff was routed to the bankruptcy department of SLS where she spoke to XXXX at XXXX. XXXX told Plaintiff that she could not provide statements, nor calculation of payment due, nor state the current interest rate and that I can take a payment from you. Plaintiff decides to try another day, headaches and stress are too much.
* Note : In XXXX SLS begins sending unrequested statements to Plaintiff.
Plaintiff has had XXXX servicers on ( XXXX ) loans post bankruptcy. All servicers have provided thorough and accurate statements. The law that exempted certain XXXX customers from receiving statements is not yet in effect. See Documents for description Letter dated XX/XX/XXXX. Therefor. statements are required.
Letter Dated XX/XX/XXXX : From SLS RE Legal counsel On or Around XX/XX/XXXX : Plaintiff writes and sends handwritten letter to SLS, certified and return receipt. Letter has been lost ( Plaintiff has the certified and return receipt from this letter in possession, additionally a copy is in Documents Handwritten notes from XXXX in file demonstrate it included the following : A request for explanation of payment calculation, including interest rate A request for statement of account including running balance with payments due and applied Letter Dated NO DATE : From SLS presents, in response to Plaintiff 's most recent handwritten letter, a different mailing address for inquiries.
UPON RECEIPT of letter dated NO DATE Plaintiff resent handwritten letter to newly given address.
XX/XX/XXXX Phone call to SLS by XXXX because she can not create an account nor log in online still. Plaintiff is told that her loan is in bankruptcy and statements can not be generated. Again with no other offer of information. Plaintiff is routed away from customer service, placed on hold for over XXXX minutes and hung up on. Plaintiff finds that there is no viable account of her HELOC on record with SLS through attempts to log in. Plaintiff wonders if payments made so far have been applied to an account.
XX/XX/XXXX Plaintiff sends certified handwritten letter to SLS disputing charges as inaccurate with opaque accounting. This letter has been lost, the certified receipt exists and has been included in documents.
XXXX XXXX XX/XX/XXXX : From SLS Your qualified written request or general correspondence is currently under review.
XXXX XXXX XX/XX/XXXX : From SLS in response to Plaintiff 's request for information. Letter includes correct interest rate and an amount due calculation that makes no sense at all of {$940.00}. There is no variation of numbers or amounts due so far presented by SLS that add up to this amount.
*Note : Plaintiff has worked extensively in bookkeeping and went to college for accounting. She graduated from private high school in Advanced Placement calculus. She has been gifted in numbers her entire life. She has not, and does not consult an expert with regard to this or other accounting as she considers herself expert.
XXXX also includes a copy of mortgage paperwork that XXXX did not request and does not need as she has already cited clauses in the Mortgage to XXXX, and an undated XXXX spreadsheet of received payments. The XXXX spreadsheet is the only evidence of account existence thus far. It includes several inaccuracies and a fee for {$110.00} coded XXXX XXXX. It lists a payment made of {$190.00} that was never made, a late fee of {$9.00} in the column of principal and an incorrect principal balance of XXXX. It also cites {$0.00} late fees in the late fee column.
UPON RECEIPT of letter dated XX/XX/XXXX Plaintiff called XXXX customer service to explain that this was not the requested information. She was, again, systematically avoided.
*Note : An additional undated spreadsheet in different format is also in XXXX 's possession. She does not know in which letter it arrived. It is not dated nor does it include an account number. It does include XXXX 's name, address and property address. It reflects the same inaccuracies as the XXXX spreadsheet. It arrived with a supplement named XXXX XXXX Definitions from which she determined {$110.00} FB meant fee billed.
XX/XX/XXXX PLAINTIFF 'S DEBT WHILE IN DISPUTE IS CHARGED OFF BY SLS.
This is reflected as Negative on all ( XXXX ) of her Credit Reports, XXXX, XXXX and XXXX ( evidence included in Documents ) This charge-off is a violation of the XXXX XXXX discharge injunction as it records a dollar amount liability on Plaintiffs credit report ( XXXX ). This charge of was not described as in dispute as required by law XXXX XXXX. XXXX ( XXXX ), and stayed on all ( XXXX ) credit reports until XX/XX/XXXX.
*Note : Most other applicable laws have been referenced in CFPB complaint letter. XXXX copies of letter were certified and return receipt mailed to XXXX at the correct address. XXXX is dated XX/XX/XXXX.
XXXX : This is end of correspondence from SLS until XXXX ( unless letter ( XXXX ) was/were lost ) with the exception of annual XXXX Letter Dated XX/XX/XXXX : From XXXX Please be advised beginning XX/XX/XXXX your required loan payment will convert from Interest Only *Note : There is no correspondence in the year XXXX with the exception of XXXX sent yearly Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options.
*Note : Plaintiff could not endure the stress of fighting with an inane servicer after XXXX and knew that she needed to retain an attorney. At first opportunity, in XXXX, she did such.
XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options.
XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent. Contact us to discuss possible loss mitigation options.
Letters Dated XX/XX/XXXX [ XXXX Cerified, XXXX XXXX Mail XXXX XXXX ) Total ] Important Notice Regarding Your Mortgage Loan and Notice XXXX XXXX to Foreclose Letters include Foreclosure XXXX information obtained from CT XXXX XXXX.
XXXX threatens negative reporting, inspections and threat of acceleration and foreclosure.
XXXX invites customer to dispute the validity of the debt.
The original loan dispute and multiple accounting discrepancies have never been resolved.
XX/XX/XXXX Plaintiff consults with Attorney XXXX XXXX, XXXX XXXX XXXX, XXXX, CT. This is the first time she has been financially able to hire an attorney.
Letter Dated XX/XX/XXXX : From Plaintiff ( XXXX ) copies mailed certified to SLS To whom it XXXX concern, I dispute the validity of this debt in response to your XX/XX/XXXX letter.
*Note : no address for dispute communication was given in foreclosure letter. Plaintiff used the only available address at the bottom of the letter for correspondence. The same address was present at the heading of other SLS letters received by XXXX.
Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan, however not at our address for such inquiries.
XXXX XXXX XX/XX/XXXX : From SLS According to our records, the above-referenced mortgage account is delinquent.
Plaintiffs Note/Mortgage have, at XX/XX/XXXX, reached UCC XXXX XXXX of Limitations for non-payment post end of installment period effected by discharge in XXXX XXXX Bankruptcy UCC XXXX. STATUTE OF LIMITATIONS ( a ) Except as provided in subsection ( XXXX ), an action to enforce the obligation of a party to pay a note payable at a definite time must be commenced within XXXX years after the due date or dates stated in the note or, if a due date is accelerated, within XXXX years after the accelerated due date And corresponding CT XXXX XXXX XXXX Letter Dated XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX. Included copy of the Promissory Note, copy of the Mortgage, copy of Notice of Transfer of loan dated XX/XX/XXXX and the same XXXX spreadsheet in which accounting was indiscernible to Plaintiff. It also contained a XXXX document entitled PAYMENT TRANSACTION CODES.
XXXX XXXX XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) copies mailed certified. Plaintiff restates entire past complaint in detail. Plaintiff includes specific breach of mortgage contract examples with explanation committed by XXXX, and other errors. Plaintiff states that it is my hope, that XXXX day these letters will be reviewed by a judge.
Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan.
XXXX XXXX XX/XX/XXXX : From SLS We have received your correspondence regarding the above referenced mortgage account.
Letter Dated XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX This letter is largely a repeat of what has already been forwarded. EXCEPT the interest rate of 7.75 % cited is wrong, AND due to the charge-off and XXXX XXXX XXXX Bankruptcy, we are unable to provide monthly billing statements for this loan.
XXXX XXXX XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) certified copies mailed : I received your response dated XX/XX/XXXX and post-dated XX/XX/XXXX. This XXXX weeks after my letter citing complaints dated XX/XX/XXXX.
In this letter XXXX included proof ( included in documents ) that SLS was required to send her mortgage statements throughout XXXX as per CFPB laws for Periodic Statements.
XX/XX/XXXX Plaintiff consults with Attorney XXXX XXXX.
Letter Dated XX/XX/XXXX : From XXXX Specialized Loan Servicing LLC ( SLS ) has received your letter *Note this letter is also post-dated the XXXX of XXXX Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent.
XXXX XXXX XX/XX/XXXX : From SLS This letter is in response to your correspondence dated XX/XX/XXXX. This letter is a complete repetition of previous correspondences. Except that this letter contains a form titled BANKRUPTCY HELOC PERIODIC STATEMENT REQUEST that Plaintiff did not fill out nor return.
Letter Dated XX/XX/XXXX : From Plaintiff to SLS ( XXXX ) copies mailed certified Dear Sir or Madam, this letter is in response to your XX/XX/XXXX correspondence, and additionally, regarding a number of inquiries that I had requested remedy for previously. This letter is a restatement of requests of the previous sent.
Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan.
XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff.
It was not requested.
Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan.
Letter Dated XX/XX/XXXX : From SLS is The Exact Same Letter Dated XX/XX/XXXX with XXXX exception. It includes a form titled BANKRUPTCY PERIODIC MONTHLY STATEMENT RE-OPT IN. This form XXXX did not fill out nor return.
XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From XXXX According to our records, the above-referenced mortgage account is delinquent.
XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From XXXX The Note on the above-referenced loan is now in default as a result of your failure to pay the XX/XX/XXXX payment and the payments due thereafter. Plaintiff is urged to cure the default.
*Note : The Note was included in XXXX XXXX Bankruptcy, uncontested and not reaffirmed.
XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested XX/XX/XXXX Statement of account is received in the mail from SLS by Plaintiff - unrequested Letter Dated XX/XX/XXXX : From SLS Specialized Loan Servicing LLC ( SLS ) has received your letter regarding the above referenced loan.
Attorney XXXX XXXX Served State of Connecticut XXXX complaint to SLS ****END CORRESPONDENCE UNTIL XX/XX/XXXX WHILE STATE COMPLAINT IS ACTIVE**** XX/XX/XXXX State Complaint withdrawn under advice of additional counsel. It is determined that a federal complaint will provide much more coverage.
XX/XX/XXXX While Plaintiff is represented by an attorney SLS sends ( 1 ) Certified and ( 1 ) Regular mail letter : Important Notice Regarding Your Mortgage Loan and Notice of Intent to Foreclose Letters include Foreclosure Mediation information obtained from CT XXXX XXXX.
Letter threatens negative reporting, inspections and threat of acceleration and foreclosure.
Letter invites customer to dispute the validity of the debt.
The original loan dispute and multiple accounting discrepancies have never been resolved.
Plaintiff files complaints with CFPB, XXXX, XXXX, Colorado and Connecticut Departments of Banking, Colorado and Connecticut Attorneys General.
Plaintiff receives several pages of responses to complaints in which SLS : denies wrongdoing and commits to their inability to send statements, despite having sent ( XXXX ) unrequested statements in XXXX & XXXX Has not corrected accounting errors from XXXX SLS has committed at Minimum : Violation of CFPB requirements for Period Statements Violation of the Original Mortgage Terms Multiple threats of Foreclosure Multiple threats of and actual Negative Credit Reporting Multiple threats of unwarrented Inspections at Plaintiffs expense Multiple Statements made of Plaintiffs Delinquency regarding a loan in dispute Inflated amounts due Unauthorized Fees Deceptive and misleading practices Harassment and Abuse Direct contact while represented by an attorney Violation of the Plaintiffs XXXX XXXX Discharge Injunction Violation of Federal and State law governing Statute of Limitations Total continuing Accounting Inaccuracies and errors : XXXX Plaintiff has suffered Stress Long term harassment Deceipt Loss of credit opportunity - A significant reduction in credit score for 7 years ( see attached XXXX point XXXX XXXX decrease ) Clouded title False light XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX nightmares XXXX XXXXXXXX XXXX on record began XXXX Suspected XXXX on record began XXXX XXXX XXXX began XXXX XXXX hours of time lost to research, letters, emails and attorney meetings.
It is Plaintiffs contention that this business operates with a foundation of intentional negligence and misconduct in order to illegally, liberally and advantageously foreclose on customers.
SLS solicited payment amounts from the Plaintiff which were a moving target in that they fluctuated absent any explanation.
It is further Plaintiffs opinion that SLS is intentionally deceptive and dismissive of requests for transparency. Customer service intentionally evades, and deliberately attempts to cause confusion and stress as a means to induce or force payment. This is Intentional Infliction of XXXX XXXX XXXX
Payments are intentionally misapplied, accounting is vague and threats of unwarranted and falsified negative credit reporting are not inert.
The dispute over monetary calculations and accounting discrepancies has not been rectified by the Defendant and continues through the present date. SLS machinations were calculated to harass Plaintiff into making payments on an otherwise uncollectible loan.
PLEASE FORWARD TO YOUR REPRESENTING ATTORNEY **** END OF COMPLAINT ****
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| 03/03/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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I started a HAMP Modification. In XX/XX/XXXX, I was told I was approved for the trial period. In 52.5 years, I have NEVER been late or missed ANY payments EVER especially mortgage payments thus there are no fines, fees or finance charges other than regular principle and interest payments on a fixed rate fully amortized loan involved!!! I have also never had an Escrow account on any of my loans. My P & I payments were {$2900.00} for the last 16 years, and my HAMP trial period payments were calculated to be {$2500.00}. My trial payments were to be XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. When I called, XX/XX/XXXX to setup my trial payments, I was told since my XX/XX/XXXX payment was more than the trial amount, it counted as my first trial payment to be received on or before XX/XX/XXXX. Not believing this to be true, per the trial modification agreement received, I set up the 3 trial payments, per the documentation received, so as not to jeopardize the modification. Monies were to be taken from my account automatically per the trial plan. When I called in to inquire about the process, after receiving paperwork stating that my new Escrow amount was to be {$3300.00}, I was told that unless I make my full old Loan payment with the new ESCROWED payment, which was now actually {$4000.00}, instead of the {$3300.00}, per the escrow analysis statement date XX/XX/XXXX, I would be reported as delinquent in my mortgage to the credit bureaus. I kept calling SLS to find out how much I owed, so as not to be reported as late, and again, was ALWAYS told different answers. I have written them countless letters and even had them review their telephone recordings from all the times I called in to hear exactly what I was advised and told to do and how much to send in.
I not only made my 3 trial payments, but I also made payments for my regular mortgage, however, ESCROW monies were now attached to my OLD Loan as well, because that is how the modification is setup! When I again called to inquire WHY I am making 2 P & I Payments, 2 Tax Escrow Payments, 2 Insurance Escrow Payments, and 2 escrow shortage payments monthly, and a separate Escrow shortage check I was snottily told by an SLS representative, look if you dont pay OLD loan PI and Escrowed T & I youll be reported as late. So, I took out a loan and made whatever payments SLS told me I needed to make as not to lose the modification. When I received the Final Loan Mod paperwork XX/XX/XXXX ( before the 3rd trial payment was taken out of my account ), I called and was told I had one more payment to make. When I informed them I am looking at the final Loan Mod paperwork to sign and fax back, but have questions about HOW I could sign something that is in error, I was told nothing could be done at this point, like the accounting of funds sent in and a refund of excess escrow monies, until the final loan modification was completed, and only after I receive the Final HAMP Loan Modification Documentation. When I inquired about this {$7500.00} escrow shortage, I was re-assured all would be fixed after the final wet signature was received, and the 3 trial payments were made. Ive called and written SLS dozens and dozens of times, and I always get the same response. NOTHING IS WRONG! Weve looked and everything is correct. They will NOT give me a straightforward accounting of funds received and WHERE those funds went and why they just dont add up, just pages of codes with reversals and amounts going into and out of different categories. They send me an escrow analysis statements of what my new payments will be and a mortgage statement showing what the amount should be, which are both out of sync, then charge me a late fee and put monies into a suspense account, not applying it to my mortgage and escrow properly, and then ding my credit, after I send them what they said needed to be paid. Over {$2500.00} is missing from Escrow, there is an incorrect loan amount listed ( ie. It is also in arrears 1 month already, and the balance keeps growing ) and the monthly payment amount is incorrect. I continue making these incorrect contractual payments after sending SLS monies based on their escrow analysis and initial mortgage statements received where they then tell me that is not the correct amount and they do not believe I received an Escrow analysis. So, I send them all documents received and they get back to me over 30 days later most of the time. Of course, the numbers change after each monthly payment, so I am forced to review my account all over again each time I prepare new documents and send them to wait to hear nothing is wrong.
My XX/XX/XXXX mortgage statement still shows an incorrect loan balance, an incorrect amount in Escrow, and monies are held in suspense wrongfully, and I get canned responses from SLS each time I email or mail them. Once again, different departments contact me. One sends me an application to start the process all over again by requesting a new Loan modification, and the another sends me mortgage statements with reversals and incorrect amounts listed on the statement.
To make a long story short, below is my payment history, since the beginning of XX/XX/XXXX. ( The XX/XX/XXXX mortgage payment was made on XX/XX/XXXX, hence is not listed below. ) I almost could follow this, but get extremely lost as they also have many reversals.
Funds Sent Date Monthly Interest Principle Taxes and Monthly Excess Running Balance Running Balance Ending Loan Balance Sent In Sent In Total Sent Insurance Sent In Excess/Month After T & I Paid {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$2500.00} XX/XX/XXXX {$4000.00} XX/XX/XXXX {$2100.00} XX/XX/XXXX {$8700.00} {$1700.00} {$1200.00} {$700.00} {$5700.00} {$5700.00} {$5000.00} {$350000.00} {$2500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$4000.00} {$1700.00} {$1200.00} {$1000.00} {$6100.00} {$6100.00} {$350000.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} {$350.00} {$0.00} {$5700.00} {$5700.00} {$350000.00} XXXX OFF BY - {$350.00} {$350000.00} {$1600.00} XX/XX/XXXX {$1600.00} {$1100.00} {$310.00} {$210.00} {$5900.00} {$5900.00} {$350000.00} {$2300.00} XX/XX/XXXX {$2300.00} {$1100.00} {$310.00} {$2900.00} {$950.00} {$6900.00} {$4000.00} {$350000.00} {$2300.00} XX/XX/XXXX {$2300.00} {$1100.00} {$320.00} {$950.00} {$4900.00} {$4900.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1100.00} {$320.00} {$1000.00} {$6000.00} {$6000.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1100.00} {$320.00} {$4300.00} {$1000.00} {$7000.00} {$2600.00} {$350000.00} {$33000.00} {$33000.00} {$14000.00} {$8200.00} {$7900.00} XXXX XXXX {$25000.00} {$14000.00} {$7800.00} {$1000.00} Difference {$7900.00} - {$600.00} {$320.00} {$6900.00} Hmmmm! Interesting Differe+ {$51.00} - {$51.00} = {$7900.00} {$30000.00} XX/XX/XXXX PITI Paid Exactly What I ( XXXX ) paid for T & I {$2600.00} S/B In ESCROW XX/XX/XXXX My XX/XX/XXXX mortgage statement shows I have a Loan Balance of {$350000.00}, and I owe {$1600.00}, so I send that into SLS. SLS puts that into suspense. XX/XX/XXXX Escrow analysis received shows a new monthly payment at {$2300.00} starting XX/XX/XXXX. When I speak to a supervisor about the XX/XX/XXXX Suspense payment, he states he doesnt see an Escrow analysis that I should send it to him, and I send SLS {$2300.00} on XX/XX/XXXX and XX/XX/XXXX, per the escrow analysis I received, but they put that in suspense once again. After calling again, I am told I have to send in contractual payments of {$2400.00}, so I do, and they still put that in suspense. In a letter dated XX/XX/XXXX they state I asked to have my XX/XX/XXXX payment reversed on XX/XX/XXXX, yet they do not state they received my XX/XX/XXXX payment, in the amount of {$1600.00} per the 1st Modified Loan statement received. In this letter they say my contractual payments went from {$2500.00} down to {$2400.00}, as there were sufficient funds there, ( YEAH! YA THINK!! ) yet on XX/XX/XXXX they state to send in {$2300.00}, per the escrow analysis statement. I really dont know how many more errors are in their correspondences.
After my XX/XX/XXXX payment was processed, on or about XX/XX/XXXX, I expected to see a mortgage statement showing a balance in Escrow of {$2600.00}, and a Loan Balance of {$350000.00} with the corrected monthly payment amount of whatever it should be after being corrected. Instead, I see a loan balance of {$350000.00} and {$970.00} in Escrow with a payment due of {$3500.00} and {$1400.00} in suspense. Late fines were assessed a couple of months, but were graciously removed once, as a 1 time courtesy I also expected to see mortgage interest in the amount of {$14000.00}, per XXXX Holdings Incs Tax Year End XX/XX/XXXX Statement.
{$33000.00} Total Pmts Made in XX/XX/XXXX {$14000.00} Interest ( XX/XX/XXXX-XX/XX/XXXX, as per outlined above ) {$8200.00} Principle {$7900.00} Taxes & Insurance -> {$700.00} + {$2900.00} + {$4300.00} ============== {$2600.00} Should be in Escrow as of XX/XX/XXXX and the Mortgage Balance should be {$350000.00}, but this is not the case.
If I look at things differently, per a ledger similar to the SLS Ledger, I still show an Escrow balance of {$2600.00}, a loan balance of {$350000.00} with all funds applied, after all trial payments go into the Unapplied Funds Category then taken out prior to the Final Loan Modification.
Transaction Effective Principle Interest Escrow Late Charge Unapplied Funds Transaction Transaction Balance Balance Paid Thru Unapplied Balance Date Date Amount Amount Amount Amount Amount Amount Type Principle Escrow Running Balance XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1700.00} {$0.00} {$0.00} {$0.00} {$3000.00} AP {$350000.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1700.00} {$0.00} {$0.00} {$0.00} {$3000.00} XXXX {$350000.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$3000.00} {$3000.00} XXXX {$350000.00} {$0.00} {$3000.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$2500.00} {$2500.00} XXXX {$350000.00} {$0.00} {$5500.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} - {$700.00} - {$700.00} XXXX {$350000.00} {$0.00} {$4800.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1700.00} {$1000.00} {$0.00} {$0.00} {$4000.00} XXXX {$350000.00} {$1000.00} XX/XX/XXXX {$4800.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$2100.00} {$0.00} {$0.00} {$2100.00} XXXX {$350000.00} {$3200.00} {$4800.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$2500.00} {$2500.00} XXXX {$350000.00} {$3200.00} {$7300.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$1500.00} {$1500.00} XXXX {$350000.00} {$3200.00} {$8800.00} {$0.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1700.00} {$0.00} {$0.00} - {$2900.00} - {$2900.00} XXXX {$350000.00} {$3200.00} XX/XX/XXXX {$5800.00} - {$2900.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1700.00} {$0.00} {$0.00} - {$2900.00} - {$2900.00} XXXX {$350000.00} {$3200.00} XX/XX/XXXX {$2800.00} - {$2900.00} XX/XX/XXXX XX/XX/XXXX {$350.00} {$0.00} {$0.00} {$0.00} - {$350.00} - {$350.00} XXXX {$350000.00} {$3200.00} {$2500.00} - {$350.00} XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$2500.00} {$0.00} - {$2500.00} - {$2500.00} XXXX {$350000.00} {$5700.00} {$0.00} - {$2500.00} XX/XX/XXXXXX/XX/XXXX {$310.00} {$1100.00} {$210.00} {$0.00} {$0.00} {$1600.00} XXXX {$350000.00} {$5900.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$310.00} {$1100.00} {$950.00} {$0.00} {$0.00} {$2300.00} XXXX {$350000.00} {$6900.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} - {$2900.00} {$0.00} {$0.00} - {$2900.00} XXXX {$350000.00} {$4000.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$320.00} {$1100.00} {$950.00} {$0.00} {$0.00} {$2300.00} XXXX {$350000.00} {$4900.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$320.00} {$1100.00} {$1000.00} {$0.00} {$0.00} {$2400.00} XXXX {$350000.00} {$6000.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$320.00} {$1100.00} {$1000.00} {$0.00} {$0.00} {$2400.00} XXXX {$350000.00} {$7000.00} XX/XX/XXXX {$0.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} - {$4300.00} {$0.00} {$0.00} - {$4300.00} XXXX {$350000.00} {$2600.00} {$0.00} {$0.00} {$8200.00} {$14000.00} {$2600.00} {$0.00} {$0.00} {$16000.00} XXXX XXXX Prin Paid Int Paid Esc Paid late Chrg unapplied funds Trans Amt {$7800.00} {$14000.00} {$1000.00} {$0.00} {$1400.00} {$25000.00} XXXX {$320.00} - {$600.00} {$1600.00} {$0.00} - {$1400.00} - {$8900.00} If I continue making the payments as contractually required, the scenario only gets compounded. In XX/XX/XXXX, after property Taxes are paid, Ill have a {$2500.00} Escrow Balance, and in XX/XX/XXXX, when Insurance is paid, Ill have an Escrow balance of {$4900.00}. Then after XX/XX/XXXXs taxes are paid, Ill have a {$3600.00} Escrow Balance. Shouldnt an Escrow cushion balance be like XX/XX/XXXX or XX/XX/XXXX of Taxes & Insurance??
Funds Sent Date Monthly Interest Principle Taxes and Monthly Excess Running Balance Running Balance Ending Loan Balance Sent In Sent In Total Sent Insurance Sent In Excess/Month After T & I Paid {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$3000.00} XX/XX/XXXX {$3000.00} {$1700.00} {$1200.00} {$0.00} {$0.00} {$0.00} {$350000.00} {$2500.00} XX/XX/XXXX {$4000.00} XX/XX/XXXX {$2100.00} XX/XX/XXXX {$8700.00} {$1700.00} {$1200.00} {$700.00} {$5700.00} {$5700.00} {$5000.00} {$350000.00} {$2500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$4000.00} {$1700.00} {$1200.00} {$1000.00} {$6100.00} {$6100.00} {$350000.00} {$0.00} XX/XX/XXXX {$0.00} {$0.00} {$350.00} {$0.00} {$5700.00} {$5700.00} {$350000.00} XX/XX/XXXX OFF BY - {$350.00} {$350000.00} {$1600.00} XX/XX/XXXX {$1600.00} {$1100.00} {$310.00} {$210.00} {$5900.00} {$5900.00} {$350000.00} {$2300.00} XX/XX/XXXX {$2300.00} {$1100.00} {$310.00} {$2900.00} {$950.00} {$6900.00} {$4000.00} {$350000.00} {$2300.00} XX/XX/XXXX {$2300.00} {$1100.00} {$320.00} {$950.00} {$4900.00} {$4900.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1100.00} {$320.00} {$1000.00} {$6000.00} {$6000.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1100.00} {$320.00} {$4300.00} {$1000.00} {$7000.00} {$2600.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$3700.00} {$3700.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$4800.00} {$4800.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$5800.00} {$5800.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$4300.00} {$1000.00} {$6900.00} {$2500.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$3500.00} {$3500.00} {$350000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$4600.00} {$4600.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$320.00} {$1000.00} {$5600.00} {$5600.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$330.00} {$1000.00} {$6700.00} {$6700.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$330.00} {$2900.00} {$1000.00} {$7800.00} {$4900.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$330.00} {$1000.00} {$5900.00} {$5900.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$330.00} {$1000.00} {$7000.00} {$7000.00} {$340000.00} {$2400.00} XX/XX/XXXX {$2400.00} {$1000.00} {$330.00} {$4300.00} {$1000.00} {$8000.00} {$3600.00} {$340000.00} I am enclosing Mortgage Statements and Escrow Analysis statements I have received from SLS thus far, as well as most recent correspondence from SLS Stating that they responded five times within the last year, and that A copy of your most recent Escrow Analysis Disclosure Statement Dated XX/XX/XXXX has been enclosed for your Convenience. YES. IT STATES MONTHLY PAYMENT IS {$2300.00}. Mortgage Statement shows CONTRACTUAL PAYMENT of {$2400.00}. Thats a difference of $ XXXX/Month. WHICH ONE IS IT?? They cant figure it out correctly until the Escrow balance and loan balance is corrected pre-modification, based on payments received since XX/XX/XXXX, for the trial payments and the regular NOW ESCROWED payments. It seems there are MULTIPLE departments involved here and one doesnt know what the others are doing, or they want until payments are received and the numbers are different. Someone needs to be held accountable for the history of this account and correct all the issues and get all departments in sync. I made more payments than what was required of me ( $ XXXX OR is it $ XXXX OR was it supposed to be {$4000.00} ) and SLS should apply the payments correctly when they came in and to the correct Escrow account in a proper fashion and only then do an Escrow analysis. Payment amounts and their codes are being applied everywhere and are constantly changing depending on where the document originated. I would just really like to see where my monies went when they received them, and follow it succinctly. They can not seem to provide me this.
I sent them, to a different address as requested, an escrow shortage amount of {$2100.00}. This amount appears over 12 times in XXXX accounting which I can ALMOST follow, but still cant. It looks like I sent in {$2100.00} three times, which I did not. The Final Loan Modification shows I still have an Escrow Shortage of {$7500.00}, after sending them a shortage amount of {$2100.00} at the SLS address specified!
In the most recent letter from SLS ( XXXX ), SLS states that trial payments were applied XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX in the amount of {$2500.00} each ( x 3 ). If that is the case, where is the additional {$8200.00} ( {$15000.00} {$7500.00} ) sent in and how was each {$2500.00} applied to my Principle, Interest, Tax, Insurance and Escrow account?
Could someone please help me get this corrected? I am at my wits end playing with numbers. WHO do I turn to? I can not get SLS to correct these errors by giving me a clean/ Succinct accounting of exactly where all this money went based on when it came in and where it was supposed to go. I just get PAGES of reversals to different categories I can not follow. They just keep assessing late fees, reporting me as late, sending me late notices and then telling me to disregard them as they were sent out in error, and telling me everything is correct. I was obligated to pay {$2500.00} for three months, which I did. I also paid my normal Mortgage Payment AND ESCROWED that too, yet the monies are NOT in Escrow. Is there ANOTHER account somewhere holding my {$7500.00}??
If each trial payment contains an Escrow Amount of {$1000.00} and I made 3 of those and 2 regular payment ones and I sent in 1 Escrow shortage check for {$2100.00}, then escrow should have had {$7400.00}. Subtract {$700.00} for the insurance payment and you are left with {$6700.00} in Escrow at the time of Loan Modification, with a balance of {$8300.00} sitting in unapplied funds for P & I to calculate the loan amount.
All I want is a clean accounting of funds sent in, and how/where/when they were applied, because I cant make heads or tails out of all the reversals into and out of the different codes, that just dont seem to balance no matter how long and hard I look at the numbers. I followed it for a while, then it gets too convoluted. Hopefully you can assist. Thank You!
What would be a fair resolution to this issue?
Well forward this to the companies involved. Be specific so they know what resolution you are looking for. The company may or may not offer to resolve your complaint.
Stop sending canned letters and actually look at my payment history and correspondence ( on a payment by payment - month by month basis, line by line ) before all reversals were made using multiple codes and amounts and apply the payments succinctly and CORRECTLY the first time around which will properly disperse monies into correct categories ( Principle, Interest, & Escrow ), correct my end of year tax statement, correct my loan balance, calculate Escrow amounts correctly, correct my monthly payment amount, correct the current escrow balance, remove the late from my credit report, remove the late fees assessed, put account back into clean status with HAMP, send me interest on the monies held for the last 9 months, send me my escrow refund check, and get me the job back I probably lost because of the lates on my credit report.
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| 04/16/2022 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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|
Web |
Older American |
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XX/XX/XXXX Mailing Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX Subject Property Address XXXX XXXX XXXX XXXX MI XXXX Current Mortgage Account Number : XXXX XXXX Insurance Policy Number ( s XXXX XXXX XXXX XXXX XXXX Number : XXXX Assurant Number : XXXX XXXX Disaster Number : XXXX XXXX Appication Number : XXXX CFPB COMPLAINT ID Number : XXXX Subject : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FDCPA Violations Complaint Summary Evidence suggest Specialized Loan Servicing LLC and XXXX XXXX engaged in fraudulent activity by attempting to withhold home insurance claim funds allocated for the repair of the subject property through the National Flood Insurance Program XXXX Furthermore, SLS attempted to conceal the matter by using deceptive tactics to stall the matter until it could initiate a foreclosure action on the property. These tactics include ignoring the CFPB and negating to have managers or appropriate personnel return phone calls for months.
Additionally, unnecessary inspections were coordinated by SLS and XXXX with knowledge the adjusters worksheet repairs had not been started as the funds were not disbursed for the repairs. SLS and XXXX own accounting records and recorded transcript will provide evidence funds were released to reimbursed my wife and I based on receipts for repairs that were not on the adjusters worksheet, which both parties were aware of. The receipts provided were for the repair cost associated with the damage incurred after the storm and during the time frame the original servicer could not endorse the checks.
Neither SLS or XXXX were operating in the interest of the Investor or the homeowner. The Inspector sent out by SLS and XXXX said he was only sent out to take pictures of the upstairs area. The upstairs area is the part of the insurance claim XXXX covered during the storm damage. It was only after I contacted SLS several times about how their inspector said he was there only to take pictures of the up stairs did XXXX, a company hired by SLS, decide to send XXXX XXXX back to briefly take photos of the basement. Please note XXXX XXXX did not have a copy of the adjusters worksheet or a copy of the repair receipt that was submitted to SLS nor did he provide me with anything in writing after each of his visits.
SLS and XXXX continued to make false statements and ignore my request for an explanation for three months while notifying me via mail they would be placing additional flood insurance policies on the property due to government requirements, increasing my mortgage. Finally, after these unconscionable tactics I was told that because no repairs have been completed, XXXX and SLS would keep the funds and to prepare for foreclosure. These statements were made by customer assistance as no XXXX or corporate contact has ever addressed any of my numerous complaints. SLS, XXXX and its representatives are operating beyond the pale of any professional decency and there is absolutely no accountability in its current structure.
Complaint Details XXXX XXXX authorized Specialized Loan Servicing LLC to continue servicing the loan of subject property XXXX XXXX XXXX XXXX MI, XXXX in XX/XX/XXXX. The change in servicer was in part due to a seven month long criminal investigation of the previous servicer XXXX XXXX XXXX. Documentation provided by XXXX indicate XXXX XXXX XXXX XXXX XXXX accurately report the status of my property to its investor XXXX XXXX .
According to the records from the investigation the home was being reported as an abandoned total loss by the servicer but my home was in fact lived in and cared for and mortgage payments were being collected from my wife and I and later from the federal government through the forbearance program due to a Covid-19.
At the conclusion of the investigation my wife and I were told our complaints were unfounded despite physical evidence of forged documents, However, the investigation transcripts clearly reveal XXXX XXXX XXXX did mislead its investor XXXX XXXX who is in a government conservator-ship. The previous matter is important to my current complaint as government waste and possible fraud is still occurring under XXXX XXXX 's new servicer.
In late XXXX through early XX/XX/XXXX the subject property was damaged by a series of severe summer storms and flooding which devastated homes in XXXX XXXX Michigan. XXXX XXXX was declared a disaster area and XXXX representatives were sent in to assist those of us affected. On XX/XX/XXXX XXXX XXXX XXXX was notified of our loss and accessed the flood damage repair cost in the basement at {$6100.00}.
XXXX insurance company sent out a licensed XXXX who reviewed the damage for the upper level flooring and ceiling damage and assessed the claim cost for repairs at {$35000.00}. Please note neither claim included cost associated with the initial clean up and debris removal. My wife and I were told we are responsible for making the home safe to enter before repairs could start as the stagnant water debris and mold were hazardous.
XXXX XXXX XXXX was notified of the insurance claim as it is part of the XXXX XXXX XXXX XXXX ( XXXX ). From XX/XX/XXXX through XX/XX/XXXX I repeatedly requested that XXXX XXXX XXXX endorse the insurance claim checks so that I can continue the repairs and avoid further damage to the property. XXXX XXXX XXXX said they could not endorse the insurance claim checks but would not give me an explanation as to why.
I was contacted by the XXXX of XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX in XX/XX/XXXX. It is to my understanding because of exemption 7 ( a ) in regards to this matter XXXX XXXX XXXX. would not be allowed by law to endorse insurance claim checks associated with any GSE in relation to the subject property as it could have interfered with an ongoing investigation. This was later confirmed in a phone call with a XXXX XXXX XXXX. representative named XXXX on XX/XX/XXXX.
I am highlighting the aforementioned for context because the subject property sat for six months and incurred additional damage do to incomplete repairs. It is a verifiable fact the delay was due to a federal criminal investigation of the servicer and enforcement or penalty action did occur as a result, although, it was not based on our complaint it was related to the servicing of our mortgage. But it is possible the XXXX and XXXX XXXX were not aware of the natural disaster that occurred during the time of the investigation.
However, there was more than enough time for XXXX XXXX 's new servicer, Specialized Loan Servicing LLC, to notify its investor of the current circumstances surrounding the property. Instead, in an act of brazen opportunism SLS and XXXX have engaged in a pattern of fraudulent activity that merits a full investigation of not only SLS 's seller/servicer agreement violations but its eligibility to handle home insurance backed by Government XXXX XXXX in general.
Specialized Loan Servicing LLC notified me XX/XX/XXXX that from then on they would be servicing the loan. I explained to several representatives in the loss draft department, claims department and its collections department the circumstances concerning the insurance claim checks.
On XX/XX/XXXX XXXX in SLS claims department assured me due to the prior circumstances of my claim it would be processed and expedited in the sum of exactly {$40000.00} and the remaining funds approximately {$2000.00}, would be released after SLS had a courtesy inspection performed. The claim amount to be released from escrow in the initial agreement with SLS is considered a monitored disbursement. Please note SLS claims department and loss draft department are in fact XXXX insurance company. This was revealed to me on XX/XX/XXXX by a representative of XXXX named XXXX.
XXXX said I did not need to include any receipts which show the cost my wife and I paid out of pocket to make the home safe to enter after the natural disaster occurred. XXXX specified twice, all I needed to provide was the insurance adjusters worksheet. However, during the call he stated the exact amount paid for the XXXX claim, but he had to approximate the amount for the flood damage in the basement, as this claim was handled by XXXX XXXX XXXX XXXX
Several days later I received a claim check by mail for {$10000.00} from SLS. I was concerned about what appeared to be an agreement breach so on XX/XX/XXXX I contacted the company I was told was SLS by XXXX representative XXXX and he answered. I explained to him what I received by mail from SLS and that the deception was unacceptable as it could lead to further repair delays and that I have already been out of my property six months.
He told me he remembered speaking with me. He asked was I in forbearance at that time. I told him I was as records will indicate my forbearance ended XX/XX/XXXX. XXXX said my claim was entered into the computer wrong and that when you are in a forbearance the computer will sometime mistakenly think you are delinquent when you are not. Please note XXXX explained in the prior conversation on XX/XX/XXXX release of the {$40000.00} would still be a monitored disbursement because I was no longer in forbearance and I owed, but because of circumstance a lump sum would be disbursed. The XXXX representative and SLS knew prior to making the false statement the account was not current.
This event marks the beginning of a series fraudulent statements and activities that may violate federal and state collection laws for over a period of 4 months. Please note I was assured by an XXXX representative named XXXX that all calls were recorded and the timelines will be reviewed and handled with integrity and not erased.
Several days passed and I did not receive the additional {$30000.00} in insurance claim funds as promised by XXXX. I called back and spoke with an XXXX representative named XXXX XXXX in the loss draft department of SLS ( Assurant ). I explained to her the situation and she said her records show my claim is being treated as an old claim and that funds have been denied.
I explained to her that I am well aware of my rights and I was covered during the time of the flood disaster as my insurance policy is backed by the XXXX XXXX XXXX XXXX. She stated the money is in escrow and that SLS has no problem reimbursing its costumers for out pocket cost. She told me to send the proof of receipts for the repairs done and my funds would be released immediately. I told her that I would comply but XXXX said all that was necessary was a copy of the XXXX worksheet ( which XXXX already had ).
XXXX apologized on XXXX 's behalf and said he must have been new and made up something. I stated an apology will not cover SLS 's liability for the cost of additional damage repairs or hardship caused by more unnecessary delays. Please note all employees for Asssurant are identifying themselves as SLS employees and the apparent lack of accountability is due to the conflict of interest in this matter, XXXX has unlawfully reclaimed insurance claim funds via SLS after processing the insurance claim and providing the XXXX for that purpose. I requested that XXXX have a supervisor contact me concerning this matter immediately. She said their names were XXXX and XXXX and that she could not give me their last names. Both failed to contact me.
I complied and sent SLS, two copies of proof of receipts for the cost of repairs associated with damage to the property. One receipt was for clean up and temporary roof and structural repairs to mitigate further damage for {$11000.00}. Please note SLS reimbursed us for the aforementioned amount which substantiates my claim that SLS and XXXX initially agreed to reimburse my wife and I for repairs not necessarily part of the adjusters work sheet. The second receipt was for the amount of XXXX for mold remediation, water damage restoration and clean up. These damages occurred between servicers and were recognized by SLS and XXXX as part of the extenuating circumstance arising from not having a servicer that could endorse the insurance claim checks for months.
On XX/XX/XXXX I spoke with a representative in the SLS loss draft department named XXXX. She said my receipts are on file and that they were approved to release an additional {$1200.00}. This communication is further evidence of a pattern of SLS and XXXX arbitrarily choosing disbursement amounts after failing to uphold agreements. As previously stated, the first {$10000.00} was sent out prior to SLS requesting receipts for the repairs we paid for out of pocket, as it was agreed the claim funds would be expedited.
The {$1200.00} was not part of the reimbursement agreement established with SLS on XX/XX/XXXX. SLS has attempted to conflate this matter through deliberate procedural negligence and false statements. SLS attempted to combine the remaining balance of our repair cost with the {$10000.00} that was disbursed prior to SLS requesting proof of our personal repair cost is problematic and highlights a pattern of on inconsistency.
After the call with XXXX was disconnected while I was waiting on hold, I called back to the loss draft department and spoke with a representative named XXXX XXXX. She stated that the receipt I sent SLS for {>= $1,000,000} did not specify that it was paid in full. I stated I don't understand, it is a service receipt not an an invoice. I contacted the contractor and resolved the matter and forwarded it to SLS. A week later on XX/XX/XXXX, I spoke with XXXX XXXX in the loss draft department. XXXX XXXX said that SLS was still having a problem understanding if a balance was owed or if I paid the amount stated on the receipt.
On XX/XX/XXXX I spoke with XXXX XXXX in the lost draft department. She stated SLS did receive and accept the signed and updated receipt required for their records, but they then needed to schedule an appointment for an inspection. I agreed but clarified repairs required by the XXXX have not been preformed, as our funds were depleted waiting on a servicer to endorse the claim checks.
XXXX XXXX stated the inspector would be coming for a basic check of the condition of the property as SLS has not seen the property since becoming the servicer. She said SLS would disburse possibly more than the {$18000.00} once the inspection is done but no less. I told her I have no problem with the inspection as my concern is that further delays on repairs will cause more damage.
On XX/XX/XXXX I received a voicemail from a woman named XXXX who said she was calling to schedule an inspection. XXXX XXXX left a phone number XXXX XXXX ext XXXX. This number was a XXXX wireless cell phone which was disconnected. Furthermore, she left a phone number for the company XXXX XXXX XXXX XXXX XXXX which was supposed to preform the inspection. Initially XXXX failed to return my calls despite leaving voice mails in different departments on multiple occasions ( XXXX ) On XX/XX/XXXX a man named XXXX from XXXX XXXX XXXX, said he was contacting me on behalf of SLS to schedule an appointment for XXXX XXXX XXXX XXXX XXXX. I explained to him XXXX left a disconnected phone number with an extension and that XXXX does not answer. He stated he would email them because they usually respond fast try contacting them again and wait a day. He also said if I didn't hear anything back call him on the XX/XX/XXXX because, this is not ok.
I called XXXX on XX/XX/XXXX and he did not answer, I left him a detailed voicemail stating once again I was not contacted by XXXX nor did they answer when I called them. XXXX called on XX/XX/XXXX and left me a message stating that he is trying to reach out to the inspection company again and that he actually put an extremely high XXXX on the email to call me or text me. XXXX said he received an update showing that XXXX attempted to called me on XX/XX/XXXX. Furthermore, XXXX stated wait another day and call him back as he would attempt to reach out to them again.
On Friday XX/XX/XXXX, XXXX from XXXX contacted me and stated she just spoke with her inspector named XXXX XXXX and to give him a call. I called XXXX XXXX at XXXX and scheduled the inspection for XXXX AM Monday XX/XX/XXXX, XXXX XXXX XXXX walked through the home and took pictures of the floors, roof and gutter which has been repaired. The roof and gutters were not covered in the adjusters worksheet. He also took pictures up stairs and stated to me it is dry confirming no more water was entering the home from the wind damage to the roof as our receipts verify we also had half the roof and gutter system repaired.
XXXX XXXX stated he had been watching my home for a year prior at the request of the inspection company XXXX and that he seen my sons bike on the porch and the kitchen light was on several times. He stated that he told his superior at XXXX that the home was occupied multiple times and as recently as XXXX of XXXX.
If XXXX XXXX statement is true, it indicates XXXX and XXXX like the previous servicer, is aware that the home is XXXX and it is not abandoned, but is still attempting to withhold claim funds needed to finish repairs of our home. As previously stated in the summary of this complaint ; when the inspection was performed by XXXX XXXX he did not take pictures of the area associated with the second part of the insurance claim located in the basement, and it accounts in part for the sum total of funds.
On XX/XX/XXXX an SLS loss draft department representative named XXXX told me SLS received the inspection photos at XXXX am and that they would contact me in two business days. SLS did not contact me.
On XX/XX/XXXX I spoke with an SLS loss draft department representative named XXXX. She said SLS was waiting to hear back from the inspector and that they would try to get the direct contact information for the inspector to expedite. I explained to her XXXX stated the results came in at XXXX on XX/XX/XXXX and that I have the inspectors direct contact number in front of me.
I requested that XXXX get a manager who would be able to give me a straight answer before I filed a complaint. She left me on hold for a considerable amount of time before telling me no managers were available and that she would have someone contact me later that day.
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| 12/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Closing disclosure or other related disclosures
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Web |
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here is an LLC called Specialized loan servicing LLC they tried to do what is like a corporate quick claim deed, assignment of deed of trust on my county record, labeling me dead, incarcerated, or incompetent, and then tried to foreclose on my house, not having any proof or the original note, all they have is an {$11.00} document that anyone can get from my county, not even a sealed copy at that. They are a fifth party. They shouldnt have my information and they have went so far as to try and sell my property on the courthouse Steps I paid over {$13000.00} so far Ive notified them of the wrongdoing. Their employees literally told me to sue them Ive got police reports. Ive got correspondence back-and-forth. I have affidavit, qualified Written request cease-and-desist orders, and a good faith discovery. and a report into FBI.
They cant produce any proof to their claim as a servicer or a mortgage, debt collection company. I ask who's debt? There or mine? they can prove that either. They can not prove to me that they have my original note nor can they provide it to me. They say its vaulted location I offered to drive to location just to see it then they told me. they dont have access to it at ( XXXX XXXX ), well if its at XXXX XXXX ), they do not have it and cant get it so they should be unable to charge me for it especially if they dont have access to it if they dont have access to it means. its I paid it off tomorrow they cant do anything to actually give my note back that being said, I can pay it off tomorrow because I was the secured party on my own loan. I am the originator and these people dont care how many laws they break, whether it be city state, federal, US code or UCC .
Ive also found the man that commit the crime on the county record XXXX XXXX XXXX XXXX he is The man that committed the crime they even had to hire a company that they labeled his trustee called XXXX XXXX in my state of Missouri in order to try and sell my property out from underneath of me I have my deed clear of all liens and levies. I have a police report and I can give you every email correspondence that Ive sent them and copies of the letters Ive sent in. They have committed fraud, extortion, defamation of character and robbery. And I have proven to them that I am the secured party creditor on my loan It was meant to be a credit builder. For job purposes, nothing more. That being said, they refuse to follow laws, including the truth, and lending act and regulation, Z. They are ignorant of the laws And are still charging me money by holding my house for ransom again extortion. ( ignorance of the law is no excuse seems to apply here ) Again On a note that they cant prove they have access to. they have an electronic copy that anybody can get from my county record. Ive told them that if they can prove to me that they have my originating documents or access to them that I would be completely content with paying but they can not do so and I know they can not do so that being said, if all their records are electronic, they have no standing with any customer unless theyve signed with them.
its also fraud to entrap somebody and something you have no grounds and charging let alone trying to take their property meaning every foreclosure theyve ever done has been fraudulent, unless they were the originator. it has also been inactive on mers system for XXXX years as to be sold to XXXX XXXX XXXX ( witch has sense been bought out XXXX times and they never actually acquired it from XXXX XXXX XXXX XXXX involved with first transaction who sold my info to a third party illegally.
18 U.S. Code 1028A - Aggravated identity theft U.S. Code Notes prev | next ( a ) Offenses.
( 1 ) In general.
Whoever, during and in relation to any felony violation enumerated in subsection ( c ), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years.
( 2 ) Terrorism offense.
Whoever, during and in relation to any felony violation enumerated in section 2332b ( g ) ( 5 ) ( B ), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person or a false identification document shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 5 years.
( b ) Consecutive Sentence.Notwithstanding any other provision of law ( 1 ) a court shall not place on probation any person convicted of a violation of this section ; ( 2 ) except as provided in paragraph ( 4 ), no term of imprisonment imposed on a person under this section shall run concurrently with any other term of imprisonment imposed on the person under any other provision of law, including any term of imprisonment imposed for the felony during which the means of identification was transferred, possessed, or used ; ( 3 ) in determining any term of imprisonment to be imposed for the felony during which the means of identification was transferred, possessed, or used, a court shall not in any way reduce the term to be imposed for such crime so as to compensate for, or otherwise take into account, any separate term of imprisonment imposed or to be imposed for a violation of this section; and ( 4 ) a term of imprisonment imposed on a person for a violation of this section may, in the discretion of the court, run concurrently, in whole or in part, only with another term of imprisonment that is imposed by the court at the same time on that person for an additional violation of this section, provided that such discretion shall be exercised in accordance with any applicable guidelines and policy statements issued by the Sentencing Commission pursuant to section 994 of title 28.
( c ) Definition.For purposes of this section, the term felony violation enumerated in subsection ( c ) means any offense that is a felony violation of ( 1 ) section 641 ( relating to theft of public money, property, or rewards [ 1 ] ), section 656 ( relating to theft, embezzlement, or misapplication by bank officer or employee ), or section 664 ( relating to theft from employee benefit plans ) ; ( 2 ) section 911 ( relating to false personation of citizenship ) ; ( 3 ) section 922 ( a ) ( 6 ) ( relating to false statements in connection with the acquisition of a firearm ) ; ( 4 ) any provision contained in this chapter ( relating to fraud and false statements ), other than this section or section 1028 ( a ) ( 7 ) ; ( 5 ) any provision contained in chapter 63 ( relating to mail, bank, and wire fraud ) ; ( 6 ) any provision contained in chapter 69 ( relating to nationality and citizenship ) ; ( 7 ) any provision contained in chapter 75 ( relating to passports and visas ) ; ( 8 ) section 523 of the Gramm-Leach-Bliley Act ( 15 U.S.C. 6823 ) ( relating to obtaining customer information by false pretenses ) ; ( 9 ) section 243 or 266 of the Immigration and Nationality Act ( 8 U.S.C. 1253 and 1306 ) ( relating to willfully failing to leave the United States after deportation and creating a counterfeit alien registration card ) ; ( 10 ) any provision contained in chapter 8 of title II of the Immigration and Nationality Act ( 8 U.S.C. 1321 et seq. ) ( relating to various immigration offenses ); or ( 11 ) section 208, 811, 1107 ( b ), 1128B ( a ), or 1632 of the Social Security Act ( 42 U.S.C. 408, 1011, 1307 ( b ), 1320a7b ( a ), and 1383a ) ( relating to false statements relating to programs under the Act ).
( Added Pub. L. 108275, 2 ( a ), July 15, 2004, 118 Stat. 831. ) 3-603. TENDER OF PAYMENT.
Primary tabs ( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract.
( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates.
( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument.
3-602. PAYMENT. up 3-604. DISCHARGE BY CANCELLATION OR RENUNCIATION.
creditor ( g ) The term creditor refers only to a person who both ( 1 ) regularly extends, whether in connection with loans, sales of property or services, or otherwise, consumer credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required, and ( 2 ) is the person to whom the debt arising from the consumer credit transaction is initially payable on the face of the evidence of indebtedness or, if there is no such evidence of indebtedness, by agreement. Notwithstanding the preceding sentence, in the case of an open-end credit plan involving a credit card, the card issuer and any person who honors the credit card and offers a discount which is a finance charge are creditors. For the purpose of the requirements imposed under part D of this subchapter and sections 1637 ( a ) ( 5 ), 1637 ( a ) ( 6 ), 1637 ( a ) ( 7 ), 1637 ( b ) ( 1 ), 1637 ( b ) ( 2 ), 1637 ( b ) ( 3 ), 1637 ( b ) ( 8 ), and 1637 ( b ) ( 10 ) of this title, the term creditor shall also include card issuers whether or not the amount due is payable by agreement in more than four installments or the payment of a finance charge is or may be required, and the Bureau shall, by regulation, apply these requirements to such card issuers, to the extent appropriate, even though the requirements are by their terms applicable only to creditors offering open-end credit plans. Any person who originates 2 or more mortgages referred to in subsection ( aa ) in any 12-month period or any person who originates 1 or more such mortgages through a mortgage broker shall be considered to be a creditor for purposes of this subchapter. The term creditor includes a private educational lender ( as that term is defined in section 1650 of this title ) for purposes of this subchapter.
31 U.S. Code 3123 ( a ) The faith of the United States Government is pledged to pay, in legal tender, principal and interest on the obligations of the Government issued under this chapter.
( b ) The Secretary of the Treasury shall pay interest due or accrued on the public debt. As the Secretary considers expedient, the Secretary may pay in advance interest on the public debt by a period of not more than one year, with or without a rebate of interest on the coupons.
( c ) ( 1 ) The Secretary may issue a bond, note, or certificate of indebtedness authorized under this chapter whose principal and interest are payable in a foreign currency stated in the bond, note, or certificate. The Secretary may dispose of the bonds, notes, and certificates at a price that is at least par value without complying with section 3102 ( b ) ( d ) of this title.
( 2 ) In determining the dollar amount of bonds, notes, and certificates of indebtedness that may be issued under this chapter, the dollar equivalent of the amount of bonds, notes, and certificates payable in a foreign currency is determined by the par of the exchange value on the date of issue of the bonds, notes, or certificates as published by the Secretary under section 5151 of this title.
( 3 ) The Secretary may designate depositaries in foreign countries in which any part of the proceeds of bonds, notes, or certificates of indebtedness payable in the foreign currency may be deposited.
( Pub. L. 97258, Sept. 13, 1982, 96 Stat. 945. ) 18us code 657 Whoever, being an officer, agent or employee of or connected in any capacity with the Federal Deposit Insurance Corporation, National Credit Union Administration, any Federal home loan bank, the Federal Housing Finance Agency, Farm Credit Administration, Department of Housing and Urban Development, Federal Crop Insurance Corporation, the Secretary of Agriculture acting through the Farmers Home Administration or successor agency, the Rural Development Administration or successor agency, or the Farm Credit System Insurance Corporation, a XXXX XXXX XXXX, a bank for cooperatives or any lending, mortgage, insurance, credit or savings and loan corporation or association authorized or acting under the laws of the United States or any institution, other than an insured bank ( as defined in section 656 ), the accounts of which are insured by the Federal Deposit Insurance Corporation, or by the National Credit Union Administration Board or any small business investment company, or any community development financial institution receiving financial assistance under the Riegle Community Development and Regulatory Improvement Act of 1994, and whoever, being a receiver of any such institution, or agent or employee of the receiver, embezzles, abstracts, purloins or willfully misapplies any moneys, funds, credits, securities or other things of value belonging to such institution, or pledged or otherwise intrusted to its care, shall be fined not more than {>= $1,000,000} or imprisoned not more than 30 years, or both ; but if the amount or value embezzled, abstracted, purloined or misapplied does not exceed {$1000.00}, he shall be fined under this title or imprisoned not more than one year, or both.
( June 25, 1948, ch. 645, 62 Stat. 729 ; May 24, 1949, ch. 139, 11, 63 Stat. 90 ; July 28, 1956, ch. 773, 1, 70 Stat. 714 ; Pub. L. 85699, title VII, 703, Aug. 21, 1958, 72 Stat. 698 ; Pub. L. 87353, 3 ( q ), Oct. 4, 1961, 75 Stat. 774 ; Pub. L. 9019, 24 ( a ), May 25, 1967, 81 Stat. 27 ; Pub. L. 91468, 4, Oct. 19, 1970, 84 Stat. 1016 ; Pub. L. 10173, title IX, 961 ( c ), 962 ( a ) ( 7 ), ( 8 ) ( A ), Aug. 9, 1989, 103 Stat. 499, 502 ; Pub. L. 101624, title XXIII, 2303 ( e ), Nov. 28, 1990, 104 Stat. 3981 ; Pub. L. 101647, title XVI, 1603, title XXV, 2504 ( c ), 2595 ( a ) ( 2 ), Nov. 29, 1990, 104 Stat. 4843, 4861, 4907 ; Pub. L. 103322, title XXXIII, 330004 ( 6 ), 330016 ( 1 ) ( H ), Sept. 13, 1994, 108 Stat. 2141, 2147 ; Pub. L. 103325, title I, 119 ( c ), Sept. 23, 1994, 108 Stat. 2188 ; Pub. L. 104294, title VI, 606 ( a ), Oct. 11, 1996, 110 Stat. 3511 ; Pub. L. 10678, title VII, 767, Oct. 22, 1999, 113 Stat. 1174 ; Pub. L. 110289, div. A, title II, 1216 ( c ), July 30, 2008, 122 Stat. 2792 ; Pub. L. 111203, title III, 377 ( 2 ), July 21, 2010, 124 Stat. 1569. ) 18us code 656 Federal Reserve bank, member bank, depository institution holding company, national bank, insured bank, branch or agency of a foreign bank, or organization operating under section 25 or section 25 ( a ) [ 1 ] of the Federal Reserve Act, or a receiver of a national bank, insured bank, branch, agency, or organization or any agent or employee of the receiver, or a Federal Reserve Agent, or an agent or employee of a Federal Reserve Agent or of the Board of Governors of the Federal Reserve System, embezzles, abstracts, purloins or willfully misapplies any of the moneys, funds or credits of such bank, branch, agency, or organization or holding company or any moneys, funds, assets or securities intrusted to the custody or care of such bank, branch, agency, or organization, or holding company or to the custody or care of any such agent, officer, director, employee or receiver, shall be fined not more than {>= $1,000,000} or imprisoned not more than 30 years, or both ; but if the amount embezzled, abstracted, purloined or misapplied does not exceed {$1000.00}, he shall be fined under this title or imprisoned not more than one year, or both.
As used in this section, the term national bank is synonymous with national banking association ; member bank means and includes any national bank, state bank, or bank and trust company which has become a member of one of the Federal Reserve banks ; insured bank includes any bank, banking association, trust company, savings bank, or other banking institution, the deposits of which are insured by the Federal Deposit Insurance Corporation ; and the term branch or agency of a foreign bank means a branch or agency described in section 20 ( 9 ) of this title. For purposes of this section, the term depository institution holding company has the meaning given such term in section 3 of the Federal Deposit Insurance Act.
( June 25, 1948, ch. 645, 62 Stat. 729 ; Pub. L. 10173, title IX, 961 ( b ), Aug. 9, 1989, 103 Stat. 499 ; Pub. L. 101647, title XXV, 2504 ( b ), 2595 ( a ) ( 1 ), 2597 ( f ), Nov. 29, 1990, 104 Stat. 4861, 4906, 4909 ; Pub. L. 103322, title XXXIII, 330016 ( 1 ) ( H ), Sept. 13, 1994, 108 Stat. 2147 ; Pub. L. 104294, title VI, 601 ( f ) ( 1 ), 606 ( a ), Oct. 11, 1996, 110 Stat. 3499, 3511. ) ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.
( b ) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section 1692k of this title for failure to comply with a provision of this subchapter.
( Pub. L. 90321, title VIII, 812, as added Pub. L. 95109, Sept. 20, 1977, 91 Stat. 880. ) without prejudice and under duress XXXX XXXX XXXX XXXX
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| 03/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX RE : XXXX # XXXX SLS # XXXX To Whom It May Concern, We are writing today to inform you of the events, some of which many would deem unethical if not unlawful, that have led to our request for an investigation into these practices, or possible assistance in clearing up the matter. We will be listing the events in timeline order in hopes of making them easier to follow.
First, let us give you a short recap of who we are in order to give you a better understanding of our background. XXXX is a XXXX XXXX XXXX and XXXX is a XXXX. They are extremely active in their community, with XXXX being awarded Woman of the Year in her community, and Elk of the Month in her local Elks Lodge for countless volunteer hours helping veterans, abused women and children, students in the District, etc.. They have been together since XX/XX/XXXX, meeting as teenagers and becoming young parents to XXXX, now XXXX, and XXXX, now XXXX. They bought their home in XX/XX/XXXX. When the recession hit around XX/XX/XXXX, XXXX was working long hours and often not getting paid by his clients for the work he completed, as those clients were also facing the effects of the recession. XXXX, then in her early XXXX, had returned to college, taking upwards of XXXX units per semester, graduating with her XXXX with honors before receiving her XXXX credential. With the decline in the economy, XXXX student loans carried them through financially. However, they fell behind in their mortgage. In XX/XX/XXXX, with the economy picking up, XXXX started with his plan to make double payments on the mortgage in order to help catch up with the months they were behind in paying. In XX/XX/XXXX, he made his first double payment. The following month, he called in to do the same, and was told no payment would be accepted because they were seven months behind. When XXXX mentioned to the phone operator that he had just made a double payment and were only five months behind, he was told there was no history of that transaction. This is where our story with XXXX XXXX XXXXXXXX and Specialized Loan Servicing ( SLS ) begins ...
XX/XX/XXXX - We receive notice that our loan has been transferred from XXXX XXXX to XXXX XXXX XXXX, a division of XXXX XXXX XXXX.
XX/XX/XXXX - We received a notice from XXXX XXXX stating the balance owed on the home was {$350000.00}.
XX/XX/XXXX - The last dated statement weve received from XXXX XXXX states a balance of {$330000.00} is owed.
XX/XX/XXXX - XXXX makes a double payment on the account, bringing the months in arrear to just five months.
XX/XX/XXXX and early XX/XX/XXXX - XXXX makes several calls to XXXX XXXX to make another double payment and is denied, being told the foreclosure process has begun as there has not been a payment made since XX/XX/XXXX. When XXXX states he had just made a double payment the previous month, he is told there is no record of this payment. We proceed to make several more phone calls regarding the missing payments.
XX/XX/XXXX - We receive a notice of foreclosure.
XX/XX/XXXX - XXXX writes to XXXX XXXX regarding opening an investigation into the missing payments from XX/XX/XXXX.
XX/XX/XXXX - XXXX responds to XXXX letter, and includes a printout of payments received, which shows there were, indeed, two payments made in XX/XX/XXXX. However, this confidential loan information is sent XXXX at a totally unknown address in a completely different state ( New Jersey ). XXXX XXXX XXXX, the recipient of this information, was kind enough to mail us those documents, along with the original mailing envelope. NOTE : This is the beginning of a pattern by XXXX XXXX and Specialized Loan Servicing ( SLS ) of mailing important and time sensitive material to the incorrect address. If not for XXXX XXXX tracking us down and mailing us our information, we would never have proof that our XX/XX/XXXX double payment was properly credited to our mortgage.
XX/XX/XXXX - After months of sending in our information for a modification loan with XXXX XXXX, and repeatedly being told information was either missing or illegible, we spoke with attorney XXXX XXXX, and retained his services of assisting with the completion of our loan mod packet.
XX/XX/XXXX - We contacted XXXX XXXX XXXX XXXX, a mortgage assistance program, to see if they could help with keeping our home. You will see in a future timeline entry that this did not work due to our servicers lack of response to their requests for information that would help us.
XX/XX/XXXX - We received our first denial of a loan mod, due to missing paperwork. Our attorney, XXXX XXXX, disputed the rejection immediately with proof of all paperwork being turned in.
XX/XX/XXXX - Foreclosure paperwork is taped to our front door. We continue to send in information requested to XXXX XXXX for the next several months, with communication between XXXX XXXX and XXXX XXXX continuing through email and postal mail.
XX/XX/XXXX - We are informed by XXXX XXXX that XXXX XXXX of XXXX XXXX XXXX contacted XXXX XXXX. Apparently, XXXX XXXX had been contacted by a Federal Monitor who, after reviewing loan modifications, expressed concerns regarding the extended amount of time the bank to resolve the loan mod. XXXX XXXX also assured a decision would be made in one to two days of receiving one last document from us.
XX/XX/XXXX - XXXX XXXX XXXX XXXX sends us a letter stating they are unable to assist due to the fact that our servicer failed to respond to their several requests for information, despite the fact that documents were signed by XXXX permitting XXXX XXXX XXXX XXXX to obtain said information.
XX/XX/XXXX and XX/XX/XXXX - XXXX mails a letter to government and bank officials regarding the errors and irresponsible handling of our loan/loan modification.
XX/XX/XXXX - Our modification loan is rejected. We are given thirty days to appeal.
XX/XX/XXXX - XXXX XXXX writes XXXX in response to her letter to XXXX XXXX, Chairman of XXXX XXXX XXXX. In it, he incorrectly states the missing mortgage payments were from XX/XX/XXXX, when they were actually from XX/XX/XXXX. He states no payment can be accepted once foreclosure has started. The payments were received the month before foreclosure started and were not credited by XXXX phone calls in XX/XX/XXXX/XX/XX/XXXX. This shows yet again a pattern of miscommunication and lack of attention to detail that results in the foreclosure process continuing under false pretenses.
XX/XX/XXXX - Attorney XXXX XXXX sends in the appeal, with ten days remaining before the deadline. He notes the NPV calculations used by XXXX XXXX in their reasoning for the denial doesnt make sense, and the appraisal does not coincide with several appraisal companies findings.
XX/XX/XXXX - XXXX responds to a letter and phone call received from XXXX XXXX, an XXXX XXXX employee in the Default Escalation Department. XXXX XXXX voicemail stated he wanted to discuss XXXX letter sent to XXXX XXXX executives. While talking to XXXX XXXX, XXXX had to correct him when he attempted to discuss previous conversations between the two of them, which had never happened. After realizing his mistake and reviewing the loans history, he stated several times the loan was current. He stated our appeal sent in the time frame allotted was never received and the loan was transferred to a different department.
XX/XX/XXXX - XXXX texted XXXX to relay the information she just learned during her phone call to XXXX XXXX. XXXX immediately called XXXX XXXX to make a payment, if indeed the account was current, only to hear the automated system stateme the loan was paid in full. Yes. You read correctly. Paid in full.
XX/XX/XXXX - XXXX purchases XXXX XXXX XXXX. We expect to receive paperwork from XXXX regarding our loan.
XX/XX/XXXX - After months have gone by without hearing anything from XXXX XXXX, a document is sent to XXXX XXXX at an address he has never resided at. The address belongs to XXXX XXXX office. The document is from Specialized Loan Servicing ( SLS ). SLS has not had any dealings with XXXX XXXX. If they are taking over the loan, new documents should have been sent to the homeowner at his address and never were. The document demands {$70000.00} be paid to SLS before they would accept any mortgage payments. There was no accompanying letter, no mention of XXXX XXXX, no introduction of being the new holders or servicers of the loan. To us, it appeared to be another piece of junk mail similar to the hundred of pieces of mail and phone calls weve received since foreclosure began, asking for money. Our attorney, XXXX XXXX, responds to the request, stating if they are taking over the loan, then regular payments are required to be allowed to commence immediately. No response was received.
XX/XX/XXXX -
SLS sends another bill to our lawyers address, but not response to our lawyers letter. Again, SLS has had no business with XXXX XXXX, so we are perplexed as to why our mail is being sent to that address and not to us. SLS is now demanding {$79000.00} before they will accept any payment on the loan.
XX/XX/XXXX - Foreclosure paperwork is delivered to our home.
XX/XX/XXXX - XXXX XXXX is retained as a second attorney to assist with a lawsuit in regards to the mismanagement of our loan and severe lack of communication from SLS.
XX/XX/XXXX - Another loan modification application is sent in and is received by SLS on XX/XX/XXXX.
XX/XX/XXXX - XXXX XXXX files our lawsuit.
XX/XX/XXXX - a TRO is put on the sale of our home while XXXX XXXX XXXX reviews the case.
XX/XX/XXXX - XXXX XXXX sends a response to SLS who stated on XX/XX/XXXX no postponement of foreclosure would occur. XXXX XXXX states that while a loan modification packet is in their possession and being reviewed, no foreclosure can take place, citing dual tracking.
XX/XX/XXXX. XXXX - Opposing Counsel, XXXX XXXX, at XXXX XXXX XXXX XXXX XXXX contacts XXXX XXXX and offers a loan modification in exchange for dropping the lawsuit.
XX/XX/XXXX - XXXX XXXX accepts the HAMP loan mod on our behalf, which requires three trial payments being mailed.
XX/XX/XXXX - We sent in the first of three trial payments. Including in the mailing was a check from my XXXX card account, the necessary signed forms agreeing to the trial loan mod, and a letter from XXXX asking that any further communication be sent to our home address or phone number. The envelope was sent with a signature required for delivery.
XX/XX/XXXX - Our second trial payment was sent in, along with the signed trial loan mod paperwork, another letter asking to be contacted at our home address, and a check from our personal bank account.
XX/XX/XXXX - Our third and final check, drawn from our personal bank account, was sent in with the necessary paperwork and another letter asking SLS to contact us directly, something they have failed to do from the get go.
XX/XX/XXXX - We emailed XXXX XXXX inquiring as to why we hadnt heard from SLS regarding the trial loan mod. For the next couple of weeks, she emailed back and forth with opposing counsel, XXXX XXXX, about the checks. XXXX XXXX asked for proof of the payments being mailed in. After several weeks, we discovered SLS was sending correspondence to XXXX XXXX previous office address, ignoring our three requests for communication to come to our home address. SLS had cashed two of the payments, refusing to cash the check from XXXX XXXX card account, which would cash the same as a personal bank account check. XXXX XXXX said SLS demanded a personal bank check to be sent in. Meanwhile, SLS had canceled the trial loan mod after claiming payments were not sent in on time. Our signatures accepting the payments at SLSs XXXX XXXX, CO address says otherwise. Nowhere in the paperwork for the trial loan mod was there any stipulation of where the payments were drawn from. A replacement check was sent to SLS after waiting several days for XXXX XXXX to instruct us where to send it.
XX/XX/XXXX - XXXX XXXX, another XXXX XXXX XXXX XXXXXXXX counsel person writes that a letter dated XX/XX/XXXX from SLS rejects our trial loan mod. This letter was sent to an address no longer being used by XXXX XXXX. No communication was sent to XXXX or XXXX.
XX/XX/XXXX - XXXX XXXX rejects XXXX XXXX counter and offers a walk away.
XX/XX/XXXX - Another loan modification is completed and then sent in by XXXX XXXX on behalf of XXXX and XXXX.
XX/XX/XXXX - The one and only piece of communication sent by SLS is attached to our door, in the form of a slip of paper asking XXXX to contact a SLS representative at a number verified to belong to SLS.
XX/XX/XXXX - A class action lawsuit against SLS for their unlawful practices dealing with loan mods and mortgage fraud is filed. We are not affiliated with the lawsuit, but can relate to the claims.
XX/XX/XXXX - After not receiving word on the last loan mod application we sent in, XXXX XXXX helps up complete another one and it is sent in by XXXX.
XX/XX/XXXX - SLS denies our loan mod, sending the denial to an address not affiliated to XXXX or XXXX, XXXX XXXX, or XXXX XXXX. It is addressed to XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX, CA XXXX. This address is XXXX XXXX previous office address and has not been her office address for almost two years. Opposing counsel was made aware of this back in late XX/XX/XXXX when SLS was sending the trial loan mod check back to this incorrect address. Opposing counsel and SLS continued the practice of not updating their addresses on file, even when made aware of the change. Not only was the denial sent to the wrong address, there is no floor or office number, no mention of XXXX XXXX ( whose office it was two years prior ). It is unknown where the mail ended up, but XXXX XXXX is not the attorney who prepared our loan mod packet, XXXX XXXX is. There is no reasonable conclusion as to why SLS mailed the denial to this expired and incomplete address.
XX/XX/XXXX - The court case is dismissed, as we were not allowed to enter all the new misconduct from SLS onto our original claim.
XX/XX/XXXX - XXXX XXXX sends a letter to the Attorney General and the Consumer Protection Financial Bureau. SLS responds to XXXX XXXX saying they will only deal with XXXX XXXX.
XX/XX/XXXX - Letters of foreclosure are delivered to XXXX and XXXX address. The amount due has gone from {$330000.00} to {$430000.00}. The sale date is XX/XX/XXXX.
To this date, SLS has not returned the money from the two checks they cashed during the trial loan mod in late XX/XX/XXXX. SLS also repeatedly refuses to disclose who holds the loan, stating they only service the loan.
Hopefully this timeline of events gives you an insight of what we have been dealing with for the past several years. The mental, emotional and physical stress we have endured has been taxing to say the least. We have been bombarded with solicitations through the phone, mail, and have even had men accost our daughter as she attempted to leave for school asking to speak to us about saving our home. We have spent countless nights trying to find a way to continue to make payments on our mortgage. XXXX has been physically ill due to the stress and worry over the home she has raised her children in being taken away while every request for proper review of IXXXX XXXX/SLSs oversights have fallen on deaf ears. We have spent tens of thousands of dollars on legal fees trying to save our home.
We are hoping those connected with the banks and firms involved in these events will take steps to correct the errors made by their staff in the past several years. As is always requested, please send any correspondence to our home address. We look forward to your prompt reply as this is a time sensitive matter with the sale date being less than four weeks away.
Thank you, XXXX and XXXX XXXX The included documents are listed in order below : * XXXX notice of transferring our loan to XXXX XXXX XXXXXXXX, a division of XXXX XXXX XXXX.
( one page ) XXXX XXXX XXXXXXXX letter regarding amount owed as of XX/XX/XXXX ( one page ) *Jeffs letter to XXXX asking them to find the two missing payments from XX/XX/XXXX. (one page ) *XXXX proof of payment that was mailed to a complete stranger, XXXX XXXX of New Jersey . Included are the outside of both mailing envelopes, XXXX XXXX note to us, the statement showing both XX/XX/XXXX payments, and a letter from XXXX showing the incorrect address. ( four pages ) *XXXX XXXX XXXX XXXX letter stating XXXX is not responding to any communication sent by XXXX . ( one page ) *Response letter from XXXX XXXX XXXX , where he incorrectly states our missing payments were from XX/XX/XXXX, a month after foreclosure had started. The two missing payments were made in XX/XX/XXXX. ( two pages ) *XXXX letter, sent to XXXX XXXX , who was representing us with our loan mod application with XXXX XXXX months earlier and had no dealing with SLS. ( two pages ) *Email from opposing counsel, XXXX XXXX , promising a loan mod in exchange for our lawsuit against SLS being dropped. ( two pages ) *SLSs loan mod paperwork sent to us. As laypersons, we could not find any mention of what type of check we were allowed to use. ( twenty pages ) *Our three trial payments for the loan mod. ( seventeen pages ) *SLSs denial of our loan sent to an address formally used as an office by XXXX XXXX , and XXXX XXXX had informed opposing counsel representing SLS that the address was no longer her office address at least eighteen months prior to this. The floor/office number is also missing from the address. ( three pages ) *SLSs response to XXXX XXXX complaint against SLS to the Consumer Financial Protection Bureau , including payment histories. ( ten pages )
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| 04/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Services known as SLS, that services mortgages for XXXX, XXXX, XXXX and the agent XXXX XXXX of XXXX XXXX sent to do a Price Opinion KNOWINGLY made a false Appraisal Price report on the property so the terms of the loan would not be changed. Furthermore they are caught fraudulently inflating a appraisal report because photographs of the damage were taken of the explosion and they have refused to give copies of those photos to us! See Actual emails below with representative of those agencies. SLS is caught perpetrating a fraud and their explanation given further has them caught and further perpetuating a fraud against indisputable facts as well as indisputable visual facts that their own reps that came to the home photographed that damage that SLS, XXXX, XXXX, and XXXX XXXX XXXX, have refused to give over the photographs that XXXX XXXX had taken on his inspection. THAT IS A COVER UP AND THAT IS A FRAUD!
-- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- - Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - C -- -- D-, -- -- -- -- -- -- -- -Attached reports To : XXXX, XXXX, XXXX, XXXX, XXXX -- -- -- -- XXXX Cc : J -- -- - Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS. PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent caring that out and making inaccurate false reports. As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly. As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Thu, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- C -- -- -- -- -- D -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, XXXX, XXXX, XXXXJ -- -- -- -- -- -- -- -- XXXX, Cc : J -- -- -- -- -- -- Hello XXXX, It was nice speaking with you late this afternoon. To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected. PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly. As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - C -- -- -- D -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, Cc : J -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- C -- -- -D-, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : J -- -- -- -- -- -- -- -, XXXX -- -- -- XXXX, Hello Mr. XXXX, Thank you for your time and efforts. As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading. Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading. IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly. The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so. What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other. Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion. My neighbors next door to me in the rear of our home that recently SOLD are ; A. -- -- -- XXXX XXXX -- -- -- -- -- -- -- sold for {$11000.00} reported on XX/XX/XXXX, XXXX sq ft. B. -- -- - XXXX XXXX -- -- -- -- -- -- - sold for {$150000.00} reported on XX/XX/XXXX is similar XXXX ft Both suffered similar property damage to us. -- -- -- -- -- - XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground. 2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}. 3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -. All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs. 4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters. PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs. 5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion. 6. -- -- -- -- - -- -- -- -- -- -- XXXX beds XXXX baths XXXX sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive. J -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - C -- - D, -- -- -- -- -- -- - To : J -- -- XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX., XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - C -- -- D --, -- -- -- -- - To : XXXX, XXXX XXXX XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX and XXXX, Thank you for your time and efforts. XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home. Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch plus, that you Photographed. 2. The Kitchen floor SHOWING the cabinet bases with the water damage by the bases and floor, that you Photographed. 3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that. 4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed. 5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed. 6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed. 7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive. XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- C -- -D -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : XXXX Cc : J -- -- -- -- Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report. Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated. Best regards. XXXX Mailbox Customer and Business Management Single Family Division XXXX XXXX Option 2 cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information. From : J -- -- -- -- -- - Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Cc : J D Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- C -- -- -D -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report. Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - C -- -- - D -- -, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX To Whom it may Concern, Regarding Mortgage Modification for -- - C -- -- - D -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX. Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Mortgage Modification and Photos and Market Analysis - C -- -- D --, -- -- -- -- -- -- -- - Attached reports To : XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX, XXXX Mortgage for -- -- C -- -- -- D -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX XXXX Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J
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| 12/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
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XXXX, XXXX and the agent sent to do a Price Opinion KNOWINGLY made a false Appraisal Price reprot on the property so the terms of the loan would not be changed.
-- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX XXXX Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - XXXX -- -- XXXX-, -- -- -- -- -- -- -- -Attached reports To : , , , , Cc : XXXX XXXX XXXX XXXX Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS.
PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent carring that out and making inaccurate false reports.
As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly.
As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed.
I look forward to hearing from you.
Thank you XXXX -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Thu, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- XXXX -- -- -- -- -- XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : , , , , Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hello XXXX, It was nice speaking with you late this afternoon.
To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected.
PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so.
As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly.
As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed.
I look forward to hearing from you.
Thank you XXXX -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - XXXX -- -- -- XXXX -- -- -- -- -- -- -- -- -- Attached reports To : , Cc : XXXX -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow.
Thank you XXXX -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- XXXX -- -- -XXXX-, -- -- -- -- -- -- -- - Attached reports To : , Cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, , Hello Mr. XXXX, Thank you for your time and efforts.
As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading.
Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading.
IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX.
So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly.
The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so.
What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other.
Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion.
My neighbors next door to me in the rear of our home that recently SOLD are ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold for {$11000.00} reported on XX/XX/XXXX, 1,830 sq ft.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sold for {$150000.00} reported on XX/XX/XXXX is similar 2,100sq ft Both suffered similar property damage to us.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground.
2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}.
3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -.
All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs.
4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters.
PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs.
5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion.
6. -- -- -- -- - -- -- -- -- -- -- 4 beds 2.5 baths 1,988 sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX8.8 % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive.
XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - XXXX -- - XXXX, -- -- -- -- -- -- - To : XXXX XXXX XXXX XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX.
, XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - XXXX -- -- XXXX --, -- -- -- -- - To : , XXXX XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX Hello Mr. XXXX and XXXX, Thank you for your time and efforts.
XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home.
Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch plus, that you Photographed.
2. The Kitchen floor SHOWING the cabinet bases with the water damage by the bases and floor, that you Photographed.
3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that.
4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed.
5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed.
6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed.
7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive.
XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- XXXX -- -XXXX -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : Cc : XXXX XXXX XXXX XXXX XXXX Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report.
Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated.
Best regards.
XXXX Mailbox Customer and Business Management Single Family Division XXXX XXXX Option XXXX cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information.
From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX Cc : XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- XXXX -- -- -XXXX -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report.
Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - XXXX -- -- - XXXX -- -, -- -- -- -- -- -- -- - Attached reports To : , Cc : XXXX XXXX Specialized Loan Servicing LLC To Whom it may Concern, Regarding Mortgage Modification for -- - XXXX -- -- - XXXX -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX.
Please advise the steps further involved.
Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion.
As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion.
Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan.
Again please note that the terms are not acceptable and what remedies are available to us regarding this matter.
Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Mortgage Modification and Photos and Market Analysis - XXXX -- -- XXXX --, -- -- -- -- -- -- -- - Attached reports To : Cc : XXXX -- -- -- -- -- Hello Mr. XXXX, Regarding Mortgage for -- -- XXXX -- -- -- XXXX -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX .
Please advise the steps further involved.
Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion.
As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion.
Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan.
Again please note that the terms are not acceptable and what remedies are available to us regarding this matter.
Thank you, XXXX
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| 12/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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On XX/XX/XXXX I paid my property taxes to the two entities I have each year being a homeowner in XXXX Texas. I've used the same process most of the 20 years I've been a homeowner at my current address. I have not been late with my property taxes nor have I been late with my mortgage payment at any point in time during the 14 years I have been paying my payments through SLS/specialized loan servicing. Each year I call in I give my credit card number I pay a payment for one taxing entity I get a confirmation number and I hang up. I call back give the credit card number payment for the other taxing entity get a confirmation number and hang up I also incur two separate fees for using my credit card two times. Let 's fast forward all the way to the last week in XXXX of XXXX which in Texas was the first week of the covid-19 pandemic shelter in place order given by our governor and when our entire city shut down, most especially the state and county governmental agencies.
It was also during this week that I opened a piece of mail that had come with no sender 's name in the window and the only thing of note was on the envelope it said important tax information. On the very same day I received a formal looking letter from XXXX county appraisal district it too said '' important tax information " on the front.
The difference was one looked professional the logos all look like the ones had seen year in and year out the envelopes look the same the ankle look the same I knew that I knew that I knew that it was from the XXXX county appraisal district the other one just looked like a XXXX copy of something another advertisement but I opened it anyway a few days later and surprised to see a three-page letter supposedly from my mortgage servicing company SLS who I had had no major dealings with except to update my contact information into setup auto pay for my mortgage payment. Everything that I'd ever come from them had come from XXXX Colorado and every time I call this customer service number it went to XXXX Colorado. Now mind you after 16 years you know the logos and they identifying marks of certain companies you've dealt with for a long time and this did not look like any of those there was no sender 's logo or name in the window of the envelope and the city and state fof there location was not in Colorado but in Texas. Everything about this letter, the more I inspected it looked fake. It looked like a XXXX copy of something someone was trying to make look like came from my mortgageservice company and all this right about the time that scams amped up. I nature I'm not a suspicious person but this thing had red lights flashing everywhere. I went on to read it and it was supposedly from my mortgage servicing provider and said that I was delinquent paying the XXXX county property tax for XXXX and to send proof to a fax number or an email address or send proof in an envelope they provided. What made me further suspicious at this juncture was the fact that the email address looked nothing like anything I've ever seen or communicated through with SLS but was an address with a name beginning with XXXX etc. The same with who I was to return the envelope too. Nothing in the instruments I was to return proof too d-noted the recipient being my actual servicing company SLS. What makes matters worse is the original said " do not call " only send proof but further down it said but if you have to call call this number which of course I did and entered into a voicemail prompt XXXX as they were already shut down and this was during the transitory. When no one had started working from home and all I got was a rotation of voicemails and props that led back to one thing send proof to the email address the fax machine or the address which they were providing. Now I'm flipping out at this point I've never been late with my commitments and responsibilities and here it was the first week of a pandemic shelter in place where no one was answering their phones. What I did was type out a letter after having retrieved the confirmation numbers for the property taxes I had paid XX/XX/XXXX telling whoever it was who would be receiving this email that I was not comfortable sending them copies of my credit card statements or a canceled check due to the fact that I could not confirm that it was not a scam and they were actually my servicing loan company and explaining why. the reasons I explained to you up above. I did give them the dates I paid the taxing entities and the independent confirmation numbers and asked them to please please call me. I never got a response from that email but I did pursue this with everything I had including phone calls on many, many occasions to any and all phone numbers I could find that I could possibly Link in anyway to my servicing company. Spending a day being driven to two tax offices in XXXX when their website said they were open only to find upon arrival they were not. I continued to pay my mortgage payments and continued to receive my statements from the servicing company and none of them reflected anything out of the ordinary. the figures were the same as they have been every month and none of them showed my property taxes were delinquent .That did not change until XXXX or XXXX. And then they really got negligent.To recap : except for one letter I received the last week in XXXX from a company I never heard of, from XXXX until the end of XXXX /XXXX I never heard a word from the property tax office saying I was delinquent and by late/XXXX early XXXX the letter I did receive from my service company was two weeks after the action was taken when they jumped the gun and paid a back tax I had never received word from the taxing office I owed then telling me of their intent to file a real estate lien.
Here 's where it becomes XXXX in nature. In the mail the very next day I got a delinquent tax notice from the XXXX county tax office for the tax my servicing company had paid but before either had arrived I had emailed the tax office myself as to the status of my XXXX property tax and gotten a reply. It said we appreciate your patience and we are so sorry to be getting back to you this late but we show that you owe no property taxes for XXXX. Now I'm really confused. I'm looking at three documents two from the XXXX county property tax office and one from my mortgage service ompany and and nothing matches then let 's add in the monthly statements with conflicting financial information within the same institutioni.Now I'm scared. These people could not have cared less that we were in the middle of a pandemic that they were working from home from computers that weren't synced to receive the proper information to access when needed to complete transactions or give appropriate timely information of which I could make an educated informed decision and take the appropriate action all at a time when the mail was running late and where neither of the two institutions they were making my life an emotional and mental health leading to physical problems attempted to reach out to me in any other form or fashion then the the United Statesn postal service and nothing certified. My servicing company had all my contact information up to date including my phone number and definitely my email as I had just recently made sure they had the correct information when obtaining a loan balance. I have paid on this property for 20 years I was proud of that. My credit was perfect. It is not any longer .None of that mattered or was taken into consideration when after 6 months had lapsed and they came at me from every end. At one point a mortgage banker associate trying his best to help, and I, attempted to conference call the first day was received with three consecutive voicemail mazes which at the end produced a voicemail saying that all their employees were bus and to call back later. Onmany occasions you go through voicemail prompts and then the phone would disconnect. We made it through to the tax office once I was to get documentation and call him back and they would put me through to escrow because in between the demand for a property tax payment that had already been paid by the same company asking for proof they had placed me into a forced escrow and the nightmare became XXXX in nature cuz the following month where I'd only authorize them to Auto draft a {$390.00} in change payment ( the same one and same amount I had paid every month for 14 years ) they hit my account and drafted {$740.00} or {$760.00} and some change. The amount of the monthly mortgage payment I had made for 14 years. Everything had changed completely and so once again I pick up the phone and call SLS but by now people are answering. The first two occasions I was sent straight to customer service after lengthy waits each time having to repeat independently the entire sequence of events because none of this is on a synced up computer for viewing from one department to another as it relates to my account and any activity or correspondences.Both times I had a glimmer of hope when a supervisor was being called in and both times that hope was dashed when each call disconnected while I was waiting for the supervisor.
During this entire time I have paid my timely monthly mortgage payments but now I'm having the bank send it directly to the mortgage company for the amount of the principal and interest including a memo stating that the XXXX and change I was sending was to be applied towards the principal and interest on my loan number and nothing else. My last call to SLS in late XXXX/XXXX is the worst of all. I called the number I've always called went through the lengthy weight. Voicemail prompts and ended up with someone on the other end who I once more explained the sequence of events to whereby this person said they were going to put me on a brief hold and get their supervisor. When the person got on the phone I assumed they were with the tax or escrow department which is what I had asked for based on my conversation with the man and the tax department prior and of course he wants to record me of which I've said yes to every one of them and I proceed to tell him the sequence of events. I tell him as I've told a few other people I want to pay them the money back that they paid to the taxing authority so that I could be square with them and we could reset my mortgage arrangement to where had been comfortably for me for 16 years but it was no longer about property taxes it was about escrow in the amount I supposedly owed on coinciding dates showing from two different documents from the same company and ranged from an escrow shortage of - {$440.00} to a shortage of {$2500.00}. I press the gentleman and said I wanted to pay what they had paid the property tax office and I would assume responsibility for finding out what happened that started this mess out and do what I had to do to remedy it but what I was saying was at that moment I wanted to pay my servicing company the {$1100.00} they had paid my property tax entity in XXXX that they never notified me they paid until XXXX that somehowturned into a {$2500.00} escrow shortage on XX/XX/XXXX. Where my XXXX statement dated XX/XX/XXXX shows my escrow balance was XXXX. And what I wanted to pay should have also reflected that they had taken out an additional {$350.00} through my auto draft with my regular mortgage payment meaning and amount of around {$800.00} finally I got tired of his condescending bullying attitude and asked what can I pay you today to reset all of this to where I was XXXX fourth of this year with the tax office having been paid and you being paid back and me not having an escrow account. This XXXX had the nerve to tell me that it would take {$1400.00} and until I paid it he couldn't tell me if they would take me out of forced escrow. I hung up the phone I continued to make my monthly mortgage payment. It has come out of my account every month for the last 3 months and gotten to my servicing provider by the due date reflecting in my checking account balance and also because I'm having the bank pay them directly having that documentation so imagine my surprise after a call from executive services of the dispute center of SLS responding to letters my daughter who is a paralegal with a big law firm in XXXX sent to five divisions of SLS explaining everything I've just explained to you apologizing saying their intent was never to cause any more problems during this pandemic and that they have lifted the reverse escrow. Good news but I'm still concerned about the property taxes they paid to the taxing authority, what I owe them for that and how can I pay that so that we reset everything to XX/XX/XXXX as it had been for 16 years. Very nice lady obviously my daughter 's letter had ruffled some feathers but she did say she did not know that amount or how to do it but I needed to call the tax office. I called the tax office the very next day and that was a resounding you don't owe us anything you don't owe us anything a number of times so when yesterday I opened a letter from my mortgage company showing I had not paid my monthly mortgage payments for 3 months and was in default with less than 30 days to respond and already two weeks into that 30 days because the certified letter notice had been taped to the back of my mailbox where I couldn't see it or feel it until I was looking for a gift that came in the mail ( something that was worth rooting around for after all this bad newsi ) imagine my surprise ... I had talked to two or three SLS employees Thursday of last week and was told I didn't know any money and they had removed the forced escrow and not a XXXX word was said about a default. I don't buy into conspiracies that easily but considering my very low low imbalance and an equity of four times that amount in my home I can't just arbitrarily rule out the fact this wasn't purposed for then very outcome they almost obtained and that they weren't just stealing my home.
. XXXX months of my life, maybe an important relationship that had just begun, my physical health and mental stability due to lack of sleep worrying about this, day in and day out I. 've lost 12 lb and I only weighed XXXX to begin with and when I needed to be focused on securing a more stable future for myself with the fallout from the pandemic I find everything I've worked for compromised as well as my perfect credit score of XXXX when it dropped 100 points in one day and it can only be as a byproduct of this because I am never late with my obligations and now my servicing company for my mortgage holder is showing I have not paid my mortgage payment in 3 months.
I'm not a person falls into conspiracy theories on one read but I've done my research and I don't know if this wasn't all intentional as I have a 4 to 1 ratio where I only owe 25 % on my loan amount and 75 % is equity.
Can you please help me quickly I will be on the phone today with the bank but I can't do this much longer seriously I can't.
XXXX XXXX
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| 12/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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|
Web |
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There are two parts to this complaint ; Part 1 for a internet problem, that will tie in Part 2 for Home Affordable Modification Program ( HAMP ) Pay for performance.
It appears to me that SLS may have violated federal law concerning the following complaints, If not more.
( 1 ) Federal law requires the servicer to investigate your disputes and make any corrections within 60 business days.
( 2 ) In violation of the terms in the mortgage ( 3 ) The new servicer must honor the terms and conditions of your original mortgage agreement, with the exception of those directly related to servicing the loan.
Part 1 is regarding my access to my SLS internet account, and as to the complete and utter fiasco of a simple problem, which was due to SLS problems and in no way with any problems or any fault of my own. This has taken my valuable time, undue stress, mental anguish, frustration, and has taken my peace away through this ordeal, in addition to the Corona virus.
On many occasions when speaking to SLS reps, I indicated to them that in a good faith effort I was trying to resolve these matters without filing a complaint with the Consumer Financial Protection Bureau but to no avail. Additionally, when I had spoken to a SLS rep. for escalation I asked them to have a supervisor or someone to call me or email me with a follow up, No one called or emailed me at that time.
Keep in mind, that the SLS internet problem alone, had taken 20-30 or more phone calls from me, and about 15 Hours of call time.
I had internet access to my SLS account and made payments and reviews on my Mortgage account. However, somewhere on or about XX/XX/XXXX when I accessed my account and went thru the login procedure, a screen came up stating that my account was not viewable and showed in large letters Bankruptcy, my access was blocked. I failed to keep a copy of that date But, I am providing a copy of what it looked like in XXXX XXXX See EXHIBIT A.
Page 1 After getting locked out of my SLS internet account, when I tried to call SLS my calls were ALLWAYS directed to XXXX XXXX XXXX ( XXXX ) which SLS uses. Each time I had spoken to XXXX XXXX XXXX I had asked them to verify that my account, they stated each and every time I had called it was OK and not in bankruptcy, they said it looks like SLS had failed to check something on or off on their side. I had to go thru the wait time on hold, for them to answer then, going thru their verification process then, asking to be transferred to SLS and go thru the wait time on hold, then verification and a lengthy auto recorded message and holding for a rep to answer. I stated to them what XXXX told me but they did not know what to do about it.
By being locked out of my account, I could not use the internet or make a onetime payment, by using my cell phone on several attempts. I put in all the information which was required from my cell, got to the end and it stated that the transaction was not allowed. Therefore, I must call them to make a payment, and here I go again with being routed to XXXX and all of the hold times, as stated above with the call process.
Keep in mind that the SLS internet problem alone, had taken 20-30 or more phone calls from me, probably 12 Hours or more on the phone.
After getting nowhere with SLS reps. who kept telling me It was showing up with them as bankruptcy, and or my account was escalated and it in review, I made another call and asked to speak to SLS internet Services. I explained what was going on with my account being locked out. The rep tried to help me, but he could not get anything done on his end and that I would have to contact a SLS customer service rep. I asked to speak to his supervisor and he said hold on while I get XXXX. After a brief hold, he came back and told me his supervisor looked at my account and stated his supervisor found the problem, it was in no way my fault it was a SLS problem and that a box needed to be unchecked or checked at this time I do not remember if he stated checked or unchecked. He told me that the problem should be resolved within XXXX hours. I waited for 3 days ; the problem was not corrected, waited another 2 days problem not resolved, waited for a week problem not resolved.
After complete frustration and anguish, Very early one morning around XXXX I called SLS again.
I told the rep what was going on, he stated that my job is to get this corrected ; I will take time to completely review your account, which he did.
Page2 He informed me that he had found SLS errors in my account and took his time to correct them all, some things were not where they should be and others were missing where they should be. Said I was good to go now.
I waited for 3 days and logged into SLS, went thru my verification to gain access to my information, but still got account not viewable Bankruptcy.
Shortly after that, I received a document from SLS Dated 7XX/XX/XXXX which in part stated : According to our records, the above-referenced account is delinquent. SLS is encouraging you to contact us to discuss possible loss mitigation options.
See EXHIBIT B I had NEVER BEEN LATE.
ON XX/XX/XXXX XXXX I called SLS back and was told to disregard the letter. Which I did.
I called SLS again, and went thru the process with XXXX, then SLS and finally reached a SLS rep. I was told again, that my account was still under review. During that call I asked for a supervisor, and was placed on hold. The rep came back on to tell me that supervisor was unavailable and I asked to have the supervisor to call me or email me, and if I did not answer to leave ne a message. Again, no call, no message or email.
After several more calls to SLS again, when I tried to call SLS my calls were ALLWAYS directed to XXXX XXXX XXXX ( XXXX ), I had to go thru the wait time on hold, for them to answer then, going thru their verification process then, asking to be transferred to SLS and go thru the wait time on hold, then verification and a lengthy auto recorded message and holding for a rep to answer. Again each time, I stated to them what XXXX said, it looks like SLS had failed to check something on or off on their side, but the reps told me my account was under review and that was all that they knew.
I called the Homeowners HOPE Hotline which assists with access to free HUD certified counseling services. They gave me a number for a HUD counseling firm. However, I told them I just had one simple question to ask I was told I would have to give them all of my personal information including my SS Number etc, before they could help me. It was almost like they wanted me to refinance a home or something, I hung up.
Page 3 I recalled HOPE and asked to have my request escalated ; they gave me a number for an escalation firm named XXXX XXXX which has HUD-Certified Housing Counselors.
On or about XX/XX/XXXX I contacted XXXX XXXX and spoke to XXXX, a female counselor, which was very good with her help and knowledge and I explained my SLS internet problem and all of the trouble and phone calls that I made to SLS which, they could not get corrected. She suggested a three way call to SLS.
On or about XX/XX/XXXX We contacted SLS and of course again, got directed to XXXX XXXX XXXX ( XXXX ) WE had to go thru the wait time on hold, for them to answer then, going thru their verification process then, asking to be transferred to SLS and go thru the wait time on hold, then verification and a lengthy auto recorded message. Finally, after I agreed with them to let XXXX to be able join the conversation. We explained to the SLS rep about the problem. She reviewed my account and told me it was OK, and that I would have to talk to an SLS customer service rep. I interrupted and stated that : XXXX said, it looks like SLS had failed to check something on or off on their side. After a short time, she came back and told us, yes, I found our problem and I corrected it.
So, almost at the onset of the internet problem XXXX said, it looks like SLS had failed to check something on or off on their side, which was true, so all of the calls and aggregation etc, which this entailed should have been a simple fix, which it was. Shortly after this episode I got my SLS internet account back to use. However, my phone calls still got redirected to XXXX after the fact.
START PART 2 Home Affordable Modification Program ( HAMP ) Pay for performance.
While we were still on the 3 way call on or about XX/XX/XXXX I asked the SLS rep about my HAMP Pay for performance.
Specifically asking her to look at my account and see if she could find any credits or principal reductions due to my pay for performance. XXXX borrowers incentive ) It should show up to $ XXXX year for the first 5 years and a {$5000.00} Onetime payment at the end of year six.
After a while, she came back on the phone and stated that she did not find anything. Then she stated that the HAMP Modification had ended, so that would not apply any longer. I then knew I was talking to the wrong person due to the lack of her knowledge. I explained the HAMP Program, and asked her to pull up my file and see the letters that SLS had sent me.
She went on about the amounts I had informed her about etc. she got confused.
Page 4 Finally, she said that she could not do anything else and this would have to be escalated and HUD contacted. I asked her to make a note and have a supervisor or someone to call me, or email me and, if I did not answer to leave me a voice mail, since, I screen my incoming calls.
I Explained to her, that this was another good faith effort on my part to resolve this problem and, that I would be expecting a call or email or, I would be forced to file a complaint with the Consumer Financial Protection Bureau and or the Office of Thrift Supervision and or the Special Inspector General Troubled Asset Relief Program.
I waited for several days and, NO Call, Email or Messages.
On or about XX/XX/XXXX In a attempt to get an update as to the status of my so called escalation, I contacted SLS about 1 time a week and had to go thru the lengthy process of verification with XXXX and SLS. l was told that there were no new updates that it was in a pending status.
ON or about XX/XX/XXXX Since, I was getting nowhere ; I started reaching out to other departments at SLS rather than customer service. I called SLS and asked for Loss Mitigation Dept. I explained to the rep what was going on and she told me she would go thru my account etc. and send it up to higher management, and I would get a call from a supervisor. Again, I Explained to her, that this was another good faith effort on my part to resolve this problem and, that I would be expecting a call or email or, I would be forced to file a complaint with the Consumer Financial Protection Bureau and or the Office of Thrift Supervision and or the Special Inspector General Troubled Asset Relief Program. NO Call back Email or Message.
On or about XX/XX/XXXX I called back the Loss Mitigation Dept. The rep looked and could not find anything regarding me or my problem. I then asked for a supervisor and after some time on hold I was told that the supervisor was too busy.
On or about XX/XX/XXXX I called back the Loss Mitigation Dept. and spoke to teller ID # XXXX very knowable and understood about HAMP. This rep told me the rep to which I spoke to on the XXXX DID escalate and sent an email to her supervisor, and that she or her supervisor would call me.
NO one called or left a message or emailed me.
On or about XX/XX/XXXX I called back the Loss Mitigation Dept. and spoke to a rep she did not know much about HAMP, but, said she would escalate, and someone would call me. NO CALL, message, or email.
Page 5 I asked her to make a note and that this is another good faith effort on my part to resolve this issue I am having with my HAMP pay for performance incentive.
On or about XX/XX/XXXX XXXX XXXX EST Called SLS again as always, Calls rerouted got directed to XXXX XXXX XXXX ( NBS ) WE had to go thru the wait time on hold, for them to answer then, going thru their verification process then, asking to be transferred to SLS and go thru the wait time on hold, then verification and a lengthy auto recorded message. Finally, the rep was doing some checking for me, after 1 Hour and 27 minutes call was disconnected. I recalled call it went to XXXX message stated : CLOSED, and call was disconnected, not by me. I could not find business hours of service anywhere. I could not just go and call SLS due to my calls getting redirected.
On or about XX/XX/XXXX XXXX XXXX EST Called SLS again as always, Calls rerouted got directed to XXXX XXXX XXXX ( XXXX ) etc. call disconnected. Not by me.
On or about XX/XX/XXXX XXXX XXXX EST I called back Called SLS again as always, etc. and asked for the Loss Mitigation Dept. was put on hold for a while, then their phone system switched to an automated system and stated : Press 1 for an agent to call you back or press 2 to schedule a call back then it disconnected all by its self.
ADDITIONAL INFORMATATION : ( 1 ) On one of the many phone calls I made, I had asked a rep for the phone number for SLS Customer Complaint Phone Number. Her response was : You can not reach them by phone. The complaint has to go thru SLSs escalation system personnel.
( 2 ) Sometime on or about XXXX I received an email from SLS asking me about my recent experience satisfaction survey in the form of a rating and comment program. I filled it out.
Page 6 ( 3 ) I received a phone call from SLS customer complaint person. I gave him details, short form version, and told him that the principal balance along with the interest that was charged had to be recalculated, since I was paying it in full each month without the incentives being applied, additionally shorting the length of years on the loan. ; He told me all I had to do was to write SLS a letter and state on it Notice in error an mail it to : SLS XXXX XXXX XXXX XXXX XXXX XXXX.
I decline, to do so.
I had given SLS, many opportunities, in a good faith effort to resolve the foregoing matters.
I am a man of my word when I had stated that unless I had received satisfaction I would file a formal complaint with the Consumer Financial Protection Bureau, which I have done.
I could not imagine getting myself alone into the SLS process of making corrections and suffer the same or worse scenario that I went thru with the above PART 1 and PART 2.
PAGE 7
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| 06/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
|
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I am writing based on the mistreatment I received from my mortgage servicer, Specialized Loan Servicing, LLC (SLS). SLS services or serviced loans for properties held at XXXX (redacted street) (sold in XXXX XXXX) and XXXX (redacted street, several doors down from XXXX) (trying to sell), both in XXXX. SLS is based in Colorado, at least domestically. There is a note on their website that complaints need to be filed in Texas, and I am also filing in Illinois as that is where I am domiciled.
There is significant supporting material that I could submit if or when requested, but I do not want to overburden the servers not counting numerous communications (often contradictory or incorrect), I have a stack of call notes several inches tall. I have contemporaneous notes from virtually all my discussions with SLS customer service representatives (CSR) as well as most of their correspondence. Much of the correspondence from SLS is not meaningful as it took several days to go from computer to print to mailing. They are better now, but many of the earlier correspondence would occur after subsequent actions had occurred.
In summary:
We started to attempt a short sale on the XXXX property in XXXX. It took four and a half years to consummate a short sale on a XXXX XXXXroperty with about XXXX in mortgage debt.
There were multiple starts and stops, and each time I phoned in to check on the progress, I had to start over again with representatives since there seemed to be no recordkeeping on SLS part.
It was not until over four years into the process that SLS explained that they were the servicer only and there were two different investors in the mortgages. This explained why we were constantly running into situations where one investor might approve the sale, but the other investors approval went stale and had to be resubmitted from step one. There were at least five complete restarts of the process due to this.
At one point, one of the CSRs told me that the reason the processing was taking so long and that we risked rejection was that the loans were being repaid, and that we would have a better chance of getting approval if we were not paying the loans. We stopped paying the debt so that the short sale would occur. At one point, I told the CSR that it sure looked like they knew that the mortgagee was an XXXX XXXX man and that they were hoping that when he passed away, I would continue to make the payments on the loans. There was about 15 seconds of silence before the CSR stated that they would never do that. I suggested they look at the account history (only about 18 months at that point) and tell me differently. They looked and could not. It still took an additional three years or so.
and in that period, we were charged over XXXX in apparently junk fees for things like property inspection, which were charged to BOTH loans though it is highly unlikely that the property was inspected given its location and the fact that live appraisers could not be located for the sales valuations. We were also charged foreclosure fees, though the property was never placed in foreclosure. We also did not receive notifications of the charges as they were occurring.
As to the multiple submissions of data
o Whenever additional information or repeat of information was requested, it was submitted within 24-36 hours. Every time. I have the proof of email submissions saved in my XXXX and can append them to a submission if needed.
o On some calls with CSRs, I was told that information was not submitted, which is why SLS was not processing the paperwork. I promptly showed that not only was the documentation submitted properly and promptly, but also submitted evidence showing that.
o Many times during the process, I received information by mail or in the CSR calls that we had withdrawn our submissions for short sales. As I indicated in all my calls, based on the fact that for over a year in the process I was calling weekly to check the status, it should be evident that I was not withdrawing from the process. I NEVER withdrew from the program for the attempted short sale.
o Multiple times I had to provide information to a mortgage company and underwriters to unclog the process that should never have been required. For example, I had to explain a Required Minimum Distribution from an IRA, I had to explain how we did not control publicly traded companies and thus had no control over certain information provided or not provided, and probably most frustratingly had to resubmit data since on my Schedule C some self-employment income was labeled XXXX XXXX whereas when I submitted an interim income statement for their analysis I called it XXXX XXXX XXXX XXXX, and SLS thought they were different businesses and delayed the mortgage review.
o On a call XXXX XXXX (pen blotched I think that is the date), XXXX at XXXX XXXX Central Time, I spoke with XXXX in the Retention Department. I had received information that the document submission was incomplete. I supplied evidence on the call that I had submitted all requested documentation. I was told, this happens all the time. They are always asking for documents we already have and that gets everyone upset.
o Not only did they often ask for documents they already had, they often held up processing for documents they were adding to the request list without informing us the documents were needed. There were also several times when the introductory voice message said that the documents were being analyzed but the CSR indicated they were not.
o For example, on XXXX XXXX XXXX at XXXX XXXX Central Time, we were told that all documents were submitted on the introductory message on the call but the CSR informed us the processing was delayed as there were missing returns, which was not true as I could and did show. On XXXX XXXX XXXX at XXXX XXXX Central Time, I was told the underwriter needed additional documentation as to a required minimum IRA distribution of approximately XXXX, which held up processing.
o I also have documentation of several CSRs who hung up on me during discussions and of requests on their voice mail system for call backs. In the five plus years we have been trying to do the two short sales, NO CALLS HAVE EVER BEEN RETURNED.
o On several calls, I requested to talk to a supervisor. None was ever provided apparently, SLS does not have a mechanism for its customers to advance a question. I left several requests for supervisors to call. NONE EVER CALLED BACK.
o On XXXX XXXX XXXX at XXXX XXXX Central Time, I was told that the P&L statement submitted for an interim period for a Schedule C needed to be signed or certified by a CPA, which was a new request after MANY submissions. In addition, as a CPA, I tried to explain that what they were asking for in the manner they were asking was against CPA Professional Standards, but they would not listen. In effect, they were asking me to violate my professional standards to appease their underwriters and give them cover for not promptly doing their job.
o On my XXXX XXXX XXXX call, I was told by the CSR that you dont want to listen to the recording at the beginning of the call, where it tells you if all documentation was received, for example.
o On XXXX XXXX XXXX, I was informed by the CSR that an application was never accepted in the first place. This was two years into the process. A while later, I was informed that SLS was getting confused on my submissions since everything was through SLS (a mortgage and a HELOC), I was submitting paperwork with both account numbers at the top of the papers. They told me two plus years into the process that I needed to submit all the information twice, one for each account. At this point, I started doing that.
o In XXXX XXXX, four months into the attempted sale of XXXX, I was informed that some of my paperwork was rejected as they required a wet signature and not a copy or XXXX XXXX. Again, this was four months and multiple submissions into the process.
o The attached letter details how SLS changed the valuation of the XXXX property from the reasonable and I believe correct amount of XXXX to XXXX based on the SAME PAPERWORK. The lower, correct value is compatible with the selling price of the XXXX XXXX six months earlier. The increase, based on my experience with SLS, is in my opinion nothing more than an attempt to squeeze more money out of the situation.
o When the valuation was disputed within three days of discovering the issue, in midXXXX there was no response. Apparently, my submission through the website like I did for all short sale documentation was not in accordance with their procedures to send any dispute to a street address. Two months later, I sent in the dispute to the street address after finally determining with a competent CSR the cause of the lack of response. Their mailed acknowledgment to me stated that they would reply within the legally permitted timeframe, without indicating the timing to be expected.
o The CSR who had assisted me in figuring out the valuation issue started an investigation into the error in XXXX I have an email from that CSR dated XXXX XXXX XXXX that they apologized for issues and were starting an investigation into my complaint, which they had received, which contradicts their other comments as noted above. For some reason, this what should have been simple review took three months.
Had the first short sale been properly processed, the Cancellation of Debt income we had to report would likely have been hundreds if not thousands of dollars less, since there was at least 18 months of interest added to the loan balances at closing, which should not have been incurred. The Cancellation of Debt income was also increased by the approximately XXXX of junk fees attached to the account generally without our knowledge.
The incomplete processing including the use of the incorrect valuation of the second property is costing me approximately XXXX per month in mortgage, HELOC and HOA payments, plus utilities. We have not been able to rent the property as we believe that they were about to be sold and were led to believe it might be harder to sell with a tenant in place.
Shortly into this three-month interregnum, I was told that my applications had expired and I had to refile all my paperwork.
SLS placed one or two of my payments into a suspense account for some reason, and did not apply the payments to the balance due. Then they reported me to credit ratings agencies for being late with payments. I filed a complaint with XXXX and it was resolved, with no apology from SLS (not that one was expected).
The final rejection letter from SLS which alleged to answer my dispute indicated that the offer was XXXX This shows there was an issue at SLS the negligent at best valuation was XXXX and the offer was XXXX (well above the correct value oXXXX XXXX) for a DIFFERENCE of XXXX. This response from SLS further buttresses my contention that SLS is not aware of what it is they are doing.
SLS incompetence and negligence has cost me thousands of dollars and countless hours between phone hold time, discussions and repeats of information with CSRs, and accumulating and sending documents many times the attempted sale of XXXX is now on its fifth submission in ten months.
I am not sure if there is any redress for me other than SLS being forced to perform its duties and functions as if it were a competent mortgage servicing company and help us complete the short sale. It should not take five years to complete a short sale that is as uncomplicated as the XXXX XXXX should have been, and so far ten months for XXXX XXXX
If you would like specific notes, emails or SLS letters to further explain the above or to help aide your understanding, please let me know.
THE PRIOR LETTER REFERRED TO ABOVE IS:
Sir or Madam:
I am writing in response to your letter dated XXXX XXXX XXXX regarding a potential short sale of the property at XXXX (redacted street), XXXX XXXX, mortgage number (redacted). The letter indicates that the offer was insufficient. When I contacted the Customer Resolution number, I was told that the offer was XXXX below the XXXX value of XXXX to XXXX that the investor used. HOWEVER, the two copies of the XXXX I received from SLS indicated a valuation of XXXX. The offer we received satisfied this valuation.
The customer service representative forwarded copies of the two XXXX on the property. Interestingly, both were dated XXXX XXXX XXXX for the property investigation. The initial valuation was the XXXX determination. The property somehow in the next ten days was increased in value by about a third, to the XXXX valuation, with no indication as to how or why.
When I finally was able to get through to Customer Service again on Monday, before even indicating what the issue was, the representative stated that the property had a valuation of XXXX. I am writing to figure out what happened, what is going on and what can be done I do not want the information provided to go stale and have to reapply, I do not want to lose another potential buyer, and based on the sale of another unit same condition of the property, same situation as a borrower - a couple months ago, the lower valuation is appropriate. How do we correct this and have the investor understand the situation and continue with the sale?
This is of utmost importance. I have been working on this specific round of short sale for over six months and we need to reach a conclusion.
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| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Current Background to the story : XX/XX/XXXX to XX/XX/XXXX Specialized Loan Servicing, SLS, mortgage forbearance.
XX/XX/XXXX, XX/XX/XXXX Attempts to connect with SLS via phone XX/XX/XXXX automated phone application with waiting approval.
XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX request for additional three month forbearance.
XX/XX/XXXX additional forbearance was approved.
XX/XX/XXXX Confirmed via customer service rep ; forbearance approved.
continued calls from SLS customer service regarding forbearance ending XX/XX/XXXX.
XX/XX/XXXX, XXXX XXXX received call from SLS rep with inquiry about mortgage fitness. Rep denied existence of forbearance, questioned my veracity ability to resume mortgage payments.
Rep directly violated my human rights with personal questions and accusations of falsehoods. Proclaimed me a liar, versus a customer in need of help.
Rep yelled over me to make her point.
Afterwards called back immediately to make a complaint ; referred to supervisor. Never received a call back from a supervisor or anyone else regarding my loan.
Or this incident of poor customer service.
XXXX XXXX, received notice of mortgage assistance or modification denial. My home was approved for short sale on the basis, I failed to meet modification contract and had late payments for the previous year, XXXX.
THIS IS NOT TRUE.
SLS has violated the Consumer Financial Protection Act of XXXX by failing to credit partial payments that where put in a suspense account to my monthly mortgage on a regular basis.
Instead of my account being credited as soon as a suspense account had a full payment, they took payments that were specifically directed to the mortgage, and applied them to principal. Then they insisted I was late on payments and subsequently in breach of the modification contract.
SLS owes me at least two months or more of mortgage payments that were incorrectly applied through suspense accounts to the principal of my loan, as opposed to the monthly mortgage payments.
Although specifically requested every payment be applied to the monthly mortgage, from XX/XX/XXXX until XX/XX/XXXX, SLS consistently violated the law, by putting payments is suspense accounts and when I wrote the servicer to dispute the claim, they insisted these payments were made properly.
They insisted it was my fault that the payments were misapplied, although I literally did everything I could to correct the mistakes.
As you can see from the documents submitted that SLS constantly switched my account representatives, failing to give me a single point of contact who could consistently help me with my account, subsequently leading to extreme mismanagement of my account and the correct information I received.
In fact, the knowledge base of each customer service rep is so variable that unless you are fortunate to get a good rep, your mortgage literally will not get properly serviced. SLS has very little invested in making sure reps are up to date with services.
My bank statements indicate regular monthly payment transfers to SLS, in increasing amounts from XXXX, XXXX until XXXX, XXXX.
As you can see from my bank statements, I tried to make an arrangement for a bimonthly payment plan. Indeed, payments of {$2200.00} were made for two consecutive months, in order to enter a bimonthly payment agreement. My intention was to help amortize the loan and reduce the stress of falling behind by getting ahead with paying smaller amounts twice a month.
I was told the plan was set up, but in fact, payments were put into a suspense account and then held for some time. These payments where then applied to principle, effectively setting me behind instead of in advance.
In spite of repeated attempts to have suspense payments applied properly, I got nothing but a run around for more than a year, and finally culminating into my complaint today as SLS contends that I am in breach of contract on my mortgage and is trying to force a shirt sale of my house.
Indeed I did send a written dispute, however I was not ever given a response and further inquiry did not reveal the mismanagement of suspense account funds.
In the table below, I have documented my consecutive electronic payments and automatic withdrawals from SLS.
As you can see, I did not miss a payment from XXXX, XXXX and the start of my XXXX loan modification until XXXX, XXXX and the start of the pandemic.
Indeed, there is the evidence here that not only did I not miss any of the steadily increasing monthly mortgage payments but was debited for three payments in XXXX, XXXX, yet SLS improperly misapplied the funds by first putting them into a suspense account, where reps consistently denied the funds existed, then applied these finds to principal instead of towards the mortgage payment.
The customer service is so terrible, and as I have been consistently without a single point of contact, that at one point when I spoke to a rep, I was told not to make a payment because I was ahead of payments that needed to be applied. This rep said that if I submitted another payment on time that it would not get applied to my monthly mortgage after the extra XX/XX/XXXX, payments.
I followed his advice and in the next call was told I was delinquent and so could not have a bimonthly plan and this is reflected in the cancellation of my ACH in XX/XX/XXXX. Indeed, I finally got the correct ACH bimonthly payment plan in XX/XX/XXXX, after months of trouble with my payments being misapplied while they steadily increased my monthly mortgage based on escrow shortfalls.
This brings us up to today where SLS has denied any loan modification and lump sum payments being put into my loan. They have denied this modification and indeed as they currently sit on a half month payment, they refuse to release the payment unless I pay a full mortgage payment this month.
As we are still currently in a pandemic, I can not force SLS or my investor to do the right thing by helping me stay in my home, however I am indeed shocked and disgusted that during all my years of being a single, XXXX woman homeowner, every effort has been made to displace me from my home and this particular location, just XXXX minutes from the home of XXXX XXXX.
It is my observation that from the moment I started the process of homeownership, I was treated with deference exactly because I am XXXX.
From the XXXX, who did not properly handle my closing and final walk through, after my taking ownership, essentially leaving me with tons of junk and garbage from the previous owner instead of making sure it was removed from the property To XXXX home loans, who redlined my original mortgage, as well as giving me a terrible adjustable rate and subsequent refinance, again by XXXX, where I was forced into a 9 % rate!
When I lost my XXXX in XXXX and my ability to XXXX and continue to work as a XXXX XXXX XXXX XXXX XXXX and my XXXX ran out, I asked XXXX XXXX XXXX for help making my home affordable due to my XXXX. I was told they would not help until I was behind in payments and then when I got behind in payments they pretended like they were going to help, but then at the same time sold my loan to SLS who immediately tried to foreclose. This can be seen in the documents fro SLS.
The earliest notification I received was not a mortgage assistance application, but a XXXX valuation on XXXX/XXXX.
This was in spite of the fact that XXXX XXXX XXXX had sent me a Request for mortgage modification form and when I completed and tried to return it XXXX XXXX XXXX notified me that no longer held my loan.
So although, I was asking for mortgage modification, in XXXX of XXXX, after I knew I was facing a massive life change with my new found XXXX of XXXX XXXX XXXX and XXXX XXXX, I was being dual tracked into foreclosure. Yet all the while I was under the impression and indeed told by XXXX, that I would be getting the help I need to make my home affordable with my new normal as a XXXX, XXXX XXXX and Veteran.
I contend that as early as, XX/XX/XXXX, when XXXX took over and then sold my loan, there wasnt even the slightest intention to help me, but every intention was there to foreclose on my property and reap the benefits of the location.
XXXX sold my mortgage to SLS who came onto the scene and said they were servicing XXXX XXXX XXXX loans and would now help me. Yet as you can see from the documents with the earliest notification dated XX/XX/XXXX, I never received any help from SLS from the beginning, and they actually prepared and attempted to foreclose my house all the while I was asking for help and loan modification.
So while I was struggling to put food on the table, while I was struggling to XXXX and recover my health, instead of giving me one person who could actually speak to me about my loan and the process of modification, I got a company whose sole intent and purpose was to foreclose on my loan and make money off my property which I worked so hard to afford for my children. Essentially forcing the ONLY XXXX person out of the neighborhood.
Indeed, the fact that I had to apply for mortgage modifications XXXX times is pretty clear evidence that SLS has been dual tracking me since the moment they assumed my loan and this continues to this very moment, as they are now trying to short sale my home the moment forbearance is done.
This week, XX/XX/XXXX, I was told the investor did not have to comply with Federal rules ; FHA mortgages because my mortgage was not Federally backed, although my original mortgage included FHA financing for house purchase XXXX, XXXX. However, XXXX sold and repackaged my mortgage and resold it, multiple times.
Since, XXXX settled class action lawsuit for redlining mortgages of XXXX people, I got part of the settlement, clearly indicating my mortgage already has a history of racism and discriminatory practices against me.
XXXX and XXXX are well aware I am a single, XXXX woman and have taken advantage with unfair practices. When XXXX was disbanded, XXXX XXXX XXXX took my loan and sold it to XXXX. In spite of asking for loan modification from XXXX, when I experienced XXXX XXXX, resulting in sudden XXXX XXXX XXXX resulting from the onset of XXXX XXXX, they dual tracked me to foreclosure. Instead of helping me, they refused to speak with me about options until I was several months behind, then they sold me to XXXX.
In fact, in all the many months and now years of dealing with SLS, I now recognize they have NEVER actually given me ANY information on handling disputes or dispute resolution. In fact, over the course of years, each time I had a dispute and asked for the address and information for resolution, they have failed to actually give me the proper information. Or even direct me to the information on the website. After years of mishandling my account, in order to force me into foreclosure, I now realize, the process of dispute resolution is basically a process of giving customers constant misinformation to misdirect, distract and stonewall without actually pointing customers in the right direction.
After restating my story, once again about requesting and being approved for extension on forbearance, the rep again confirmed I was approved for more forbearance and would be receiving a confirmation statement in the mail.
Indeed, my current investor has demanded I short sale effectively making me homeless in a pandemic which has already killed XXXX.
I am refusing this decision and contend this action is further evidence that SLS assumed my mortgage for the sole intent and purpose of forcing me out of my property to enrich investors. Dual tracking me to foreclosure while pretending to help keep me in my home.
I also contend that as a XXXX single mother, Veteran and XXXX, that SLS and XXXX has purposely targeted my property because I am actually the ONLY XXXX person in the neighborhood.
After living in my property since XXXX and maintaining on time mortgage payments for more than XXXX years, after I became ill with sudden XXXX XXXX XXXX and subsequent XXXX XXXX, the lender at that time XXXX XXXX XXXX refused to work with me prior to my mortgage coming into arrears.
Then after, my mortgage became delinquent, the loan was passed to SLS for servicing, which I have discovered is actually not servicing the consumer, but a company actually built on the sole intent and purposes of forcing people like me into foreclosure so they can take our hard earned properties.
According to the Consumer Financial Protection Bureau mortgage servicers must deploy a fair review process that considers all foreclosure alternatives available from either the investors or mortgage owners.
As well SLS is no longer allowed to steer borrowers to options that are most financially favorable to the servicing shop. I say they are in violation of this practice as well.
As you can see in the documents I have provided, from the very moment SLS assumed my loan, they were intent on foreclosing as opposed to helping me make my home affordable.
I have included bank statements and statements from SLS supporting my claims.
CC : XXXX.
XXXX XXXX XXXX XXXX XXXX.
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| 01/14/2022 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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Complaint, XXXX and XXXX against XXXX XXXX and XXXX XXXX bank for illegal seizure of my property and theft of my money.
On XX/XX/XXXX XXXX XXXX acting as Trustee for non-existing XXXX XXXX XXXX filed illegal foreclosure case XXXX XXXX XXXX XXXX which resulted in theft of my property and my money as revenue for one of Wall Street Investment Banks who conspired with XXXX XXXX to defraud me and the Court.
I want to provide evidence, based on full review of my entire property Title how I was robbed by one of Wall Street Investment Banks, probably XXXX XXXX. Its hard to say since it is a highly covered mafia-style operation supported by Courts who block homeowners attempts to conduct discovery.
Based on my review, it was likely XXXX XXXX who initiated the Scheme, but could be XXXX XXXX XXXXXXXX who accrued XXXX. It is possible to find who received XXXX from forced sale of my property to cover for a fake mortgagewhere no one loaned me any money and merely passed information about securization established with a pre-prior owner around XXXX or even earlier..
I created over {$25.00} revenue per {$1.00} loaned by XXXX to the pre-prior owner XXXX XXXX in XXXX which was masqueraded as a loan with XXXX. This original loan was subject to at least six securitization schemes where the original loan was never released. My transaction was 8th round in the scheme.
In XXXX information about this loan was passed to XXXX XXXX as a virtual loan from XXXX XXXX, without releasing of any prior debt which I am sure was secretly declared as defaulted. XXXX was investor in the seventh round of securitization.
According to XXXX release prepared by XXXX ( who never appeared in the chain of XXXX title ) for XXXX that only Mortgage was released for unknown consideration, but XXXX Note was not released. XXXX received {$100000.00} of information about money from XXXX XXXX dressed as a loan based on XXXX defaulted debt.
In XXXX information about this scheme was passed to me masqueraded as loan with XXXX. XXXX XXXX did not receive a cent from this transaction and prepared a Release to XXXX where XXXX released her virtual loan for {$1.00} ( one dollar ) consideration. What happened to my loan with XXXX? Why lender XXXX XXXX agreed to get {$1.00} as consideration for its {$100000.00} loan to XXXX in XXXX? That consideration received by XXXX in XXXX and for whom?
XXXX, who was unaware of XXXX XXXX ( or other investment bank ) creative manipulation with securitization schemes behind her back, passed this unmarketable title to XXXX, whom nobody loaned a cent since here was no lender who can receive these money and release this debt.
XXXX, without any clue, passed this unmarketable Title to me in XXXX and in XXXX XXXX XXXX who illegally sold my property for {$130000.00} passed it to the new owner who has absolutely no legal rights to this property. As the result, The Chain of Title can not be fixed since all prior debt was never released because here was no creditor. All new recording was forged and falsified.
I am definitely going to challenge all decisions in my case since it was based on fraud upon the Court and total lack of any jurisdiction personal or subject matter and demand to return me my property, disgorge ill driven profits and pay me fair compensation for my role as Investor in this scheme. I am entitled under the law to know who received {$130000.00} after forced sale of my property on XX/XX/XXXX ; why XXXX XXXX agreed to release XXXX mortgage and Note for {$1.00} ; where are money allegedly loaned to me.
If a foreclosure is not intended to pay a creditor with an unpaid loan account receivable, it isnt a foreclosure and the lawyers and their various clients and participants in foreclosure schemes have no right to the remedy. In nearly all cases that the amount of money paid to a prior lender is entirely or mostly fictional in all cases of refinancing and nearly all cases in purchase money mortgages. As long as the same underlying investment bank is the same for both the Buyer and Seller or the same for both the new Lender and the old lender.
But in cases where the Seller gets money ( equity ) at least some money is actually produced for closing. So for example, if the Seller nets {$50000.00} from the closing statement, that is what the Seller receives and the Seller does not care where it came from. If the homeowner receives {$50000.00}, that is what the homeowner receives and the homeowner does not care where it came from because the homeowner does not know that he or she has been surreptitiously recruited into a scam plan for the sale of unregulated securities. So, XXXX received some money after closing probably around {$60000.00} but these money were not coming from my loan with XXXX since XXXX XXXX did not received anything ( {$1.00} ) to release XXXX {$100000.00} mortgage, BUT each new closing produces a brand new securitization chain. In plain language, if the investment bank is selling securities worth {$18.00} for each dollar that is reportedly paid in closings, then each closing represents another {$18.00}. So if you have an alleged purchase money mortgage plus 3 refinancing transactions, the total generated could be as high as {$54.00} for each dollar reported as paid in all the closings. Those reports of payment are also entirely fictional insomuch as they include money that was NOT paid.
So a {$200000.00} mortgage represents the base transaction in a {$10.00} million scheme. This is why so many people on Wall Street received bonuses equal to three times their previous annual earnings. It is also how convicted felons who had {$10.00} per hour jobs earned upwards of {$1.00} million per year. It was a heist. Most of that money went to investment banks who then scattered the funds all over the world. They are still sitting on trillions of dollars. If homeowners were only allowed the minimum introductory fee ( common on Wall Street that would mean that the homeowner was entitled to receive a {$200000.00} payment in exchange for issuing virtual notes and virtual mortgages and the homeowners consent to treat them as real.
What makes me burn is the idea that the players can get back the money they paid to homeowners without any consideration for their role in an undisclosed transaction that can no longer be unwound. In such instances, it is up to a court to reform the transaction to reflect the economic realities. But NOBODY is doing that. I think there is a strong case for that. The investment banks dont want to do that because they refuse to share with lowly homeowners. And the courts are both brainwashed and somewhat corrupt because they are accepting instructions about mortgage cases.
The bottom line is that in most cases, whether the transaction involved a resale of the home or refinancing, only a fraction of the money you thought was transacted was actually present. Its not just that they should have been paid more it is that the homeowner did not receive the money he or she promised to pay back. This fact is part of a pattern of active concealment directed by investment bankers that starts with the initial transaction and continues right up to and including the foreclosure sale and eviction.
I issued the note and mortgage for far more than any money paid on my behalf. I didnt owe the money but they got me to promise to pay it anyway. This is a joke and a bonus for investment bankers but it is a loss for me. Each new transaction left the previous one intact and started a new securitization infrastructure. So a home that was subject to an initial securitization claim could end up with as many as 8 securitization infrastructures, all with sales to investors for far more than anything paid to or on behalf of the homeowner. And each securitization infrastructure led to sales of around {$18.00} in securities for {$1.00} of apparent money that was asserted to have been transacted with the homeowner.
Do the math. A single transaction falsely labeled as a mortgage loan can produce up to {$96.00} for each dollar originally paid to or on behalf of the homeowner. Dont you think you should have been told about that? It turns out that the question is fully answered in the Federal Truth in Lending Act. And the answer is yes, you should have been told that because the purpose of the Act was to prevent virtual creditors from being substituted for actual creditors who were responsible for compliance with lending laws, rules and regulations. Event table-funded loans were declared against public policy, but this is much worse. It takes an essential component out of the transaction falsely labeled as a loan.
If you believe the transaction consisted at least partly of paying off an old lien, then you DO want the outgoing wire transfer or other means of payment. If the prior and new lien were funded by direction from the same investment bank it would be unusual for that portion have to have been sent to the old lender because it is long out of the picture. But it is still common because the investment banks dont want to alert the closing agent that the deal was a scam. So they direct a wire transfer to a certain depository account bearing the name XXXX XXXX or some such thing that is actually controlled by the common underwriting investment bank.
So if you ever get those wire transfer receipts, you want to trace down the ownership of the depository account. For example, XXXX XXXX ( or any other investment bank ) can open an account named XXXX. It is still a XXXX XXXX account and they can go out and buy groceries with whatever is in the account.
But to the outside world the homeowner and the closing agent they would swear that XXXX was involved. And they would be 100 % wrong. XXXX for its part has no record of the transaction because it was not their money and they take no legal action against the use of their name because they are part of the game.
So the bottom line is that there was no payoff of the old lien and no cancellation of the note or underlying obligation asserted by fake representatives of a nonexistent creditor owning a nonexistent loan account receivable. If there was an existing loan account receivable that would make one of those thinly capitalized nonentities the owner of the right, title, and interest to payments, balance, and interest something the investment banks would never permit.
I am entitled for disclosures from XXXX XXXX and XXXX XXXX XXXX ; I am entitled to reverse this void decision and enter a new decision in my favor, return me stolen property and disgorge ill-gained profits. I am entitled to receive a fair compensation for my services as Investor in this scheme.
Best Regards, XXXX XXXX If Investment Bank behind the scene was XXXX XXXX they made about {$25.00} per $ of EACH securitization ( {$200.00} per {$1.00} ), based on Comptrollers Report. If XXXX - {$16.00} ; if XXXX XXXX it was {$180.00} per {$1.00} in each securitization.
Here is the math.
1. My virtual " loan '' with XXXX was $ XXXX 2. Seller XXXX XXXX virtual loan with XXXX XXXX was {$100000.00} 3. XXXX XXXX accepted {$1.00} as consideration for its loan with XXXX 4. XXXX obviously received real money about {$70.00} at the closing.
Where $ 70K were coming from? Obviously not from my " loan '' if XXXX " lender '' XXXX received only {$1.00}.
The only source of money to pay XXXX $ 70K was XXXX XXXX XXXX XXXX operating pool consisted of Investors money.
As soon as I signed my Promissory Note, this $ 70K cost of doing business evaporated from {>= $1,000,000} profits I generated as Investor for {$170000.00} information given to me as a " loan '' plus my payments, plus {$130000.00} proceeds from sales of my property. I only received property keys which were later stolen from me by Judges.
Scheme with XXXX resulted in {>= $1,000,000} revenue plus her $ XXXX down payment and about XXXX XXXX in 4 years monthly payment, minus $ 70K as her commission from, minus property taxes and insurances paid by XXXX. So XXXX received maybe $ 10K as Investor for generating {>= $1,000,000} revenue from {$100000.00} virtual loan with XXXX.
XXXX, pre-prior owner, had about 6 schemes behind her back, based on {$31000.00} initial commission paid to her as Investor in the scheme, which generated XXXX XXXX x 6 x {$25.00} per {$1.00} in each scheme = {>= $1,000,000}.
Total revenue from the Scheme was {>= $1,000,000} minus commission $ 10K to XXXX and about $ XXXX to XXXX.
I received nothing except property keys, which was stolen from me by judges to generate XXXX XXXXXXXX additional revenue for XXXX XXXX who was hiding behind fake intermediaries.
I am definitely entitled for 5 % finder fee from {>= $1,000,000} profits, which is {$210000.00} plus at least 15 % as Investor for generating this revenue, which would be another {$640000.00}. Total commission due to me is {$860000.00} plus all damages for losses resulted in risks associated with the scheme, loss of property and extreme emotional distress.
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is precisely what happened to me.
https : //www.consumerfinance.gov/ask-cfpb/what-can-i-do-if-my-mortgage-lender-servicer-is-charging-me-for-force-placed-homeowners-insurance-en-219/ The lender ( Specialized Loan Servicing ; SLS ) rejected the bill from my homeowners insurance company ( XXXX XXXX XXXX XXXX While claiming they had paid it in my escrow statement and even increasing my escrow payments! When the insurer offered to reinstate I immediately alerted the lender. But they still let the policy get cancelled, sending the payment to the insurer only after the policy was already cancelled and then insurer refunded me that money. Only then lender started putting pressure on me for proof of insurance and threatening to place a more expensive insurance.
I managed to get my insurer issue a new policy. But now the lender wants to charge me retroactively for the period I was not insured due to their incompetence ( or malicious intention? - one never knows these days what will the desperately greedy come up with to fleece us ) at their insurance prices! Despite this is now past tense, and for 2/3 of the time of the laps I couldn't even know the policy would be cancelled in the end due to their negligence, because policy continued to be listed as active both on the lender 's and on the insurer 's website.
This is unfair, unethical, and wrong. Should be criminal.
On XX/XX/XXXX I received a cynical letter dated XX/XX/XXXX from the lender informing me there was a lapse in my homewners insurance coverage from XXXX and threatening to add a bogus " insurance charge '' to my account in amount of {$1300.00} - at a hugely inflated rate ( given that my homeowners insurance premium for the entire year is now {$1100.00} ).
I have absolutely no intention of paying that criminally assessed charge.
The lapse in my homeowners insurance coverage is fully manufactured and engineered by the actions of the lender. They are responsible for the insurance cancellation. And they should be forced by the law to bear the consequences. I was not at all aware that the insurance would be cancelled retroactively until it was actually cancelled. The lender deliberately let my insurance lapse only to create this situation and now try to extort exorbitant sum of money to cover the lapsed period by the product they are pushing. They should be held responsible for letting my insurance lapse - despite my numerous warnings over the span of four months!
This lender places unreasonable hurdles in access and communication. There is a different address for everything. Which purpose is only to confuse homeowners. It is their responsibility to provide customers support and respond to homeowners timely. I sent numerous notices of error, requests for information and qualified written request regarding this matter to the lender that where answered late, not answering my questions, and not solving the problem at hand, XXXX. preventing my homeowners insurance from lapsing. This was a completely preventable problem if the lender responded to my letters timely and with intelligence. Given that it did not I can only deduct that they are either incompetent or did that with a criminal intention.
Today it is XX/XX/XXXX. And the lender still did not pay the new homeowners insurance policy that I just obtained. Typically for them, confusing their customers, the lender still lists my old policy at their customer service web site ( sls.servicingloans.com ), and the new policy at their insurance website ( www.mycoverageinfo.com/sls ). The insurer sent me a letter today - informing me that the lender still did not pay the insurance from XX/XX/XXXX that I obtained- are they doing the same thing again?
I would be perfectly fine to pay it myself!
So, I called SLS today and after despairing 20 minutes among the menu choices none of which includes speaking with a live human being I was lucky to get someone to speak to me. She said they are going to pay. She said they are going to send payment next Monday ( XX/XX/XXXX ). Why? That's too late. The insurer wrote on the bill the due date is XX/XX/XXXX. She placed me on hold. When she came back she said they will send payment by XXXX tomorrow. Am I paranoid not beleiving them a word they say, until I see that payment made? No. I have bad experience with them. And I want everybody to bear witness to that.
I disagree that I can be billed to insure the past. Whatever happened from XXXX happened. We can't get that time back. We are incredibly lucky that nothing happened that would require a claim to be filed against my homeowners insurance. It was indeed indolent and irresponsible for lender to let my insurance lapse despite me warning them in several letters over four months and providing them with detailed information to contact the insurer and address the issue timely. But nothing insurable can happen anymore during that period. I needed an insurance then, and to my best knowledge I had insurance then : I had no reasons to believe from the information that I could see about my accounts both at my insurer 's web page and on my lender 's web page that my coverage was not in force, until the insurer sent a cancellation notice late in XXXX. I don't need an insurance now for the period that passed and will never come back, and I have no intention of buying it. Particularly because I am not at fault for this lapse of coverage : the lender is. They should be penalized for ruining my summer over that.
Timeline : XXXX automatically renewed my homeowners insurance policy for period XXXX and billed the lender. My lender changed since the last year, but I did update the insurer with the new lender 's address and the loan number.
Travelers informed me ( in an email by XXXX XXXX, XXXX XXXX XXXX, on XX/XX/XXXX ) that they sent electronic bill on XX/XX/XXXX to Specialized Loan Services and that the bill was rejected by the mortgage company. Why? How?
XXXX then sent me a bill on XX/XX/XXXX.
Specialized Loan Servicing also on XX/XX/XXXX sent me a letter informing me they are increasing my motnhly payment due to the escrow shortage. In that letter in my Escrow Account History table they listed {$1000.00} as " what we paid out '' for homeowners insurance in XX/XX/XXXX.
I sent a letter to SLS on XX/XX/XXXX asking them to look into that before the policy expires on XX/XX/XXXX, giving them XXXX contact information.
On XX/XX/XXXX XXXX sent me a letter ( which I received a week later, so after my policy already expired ), saying they received my correspondence, however " not at designated address for such inquiries ''. What kind of rank XXXX is that? I sent an urgent letter informing them of the imminent lapse in my homeowners insurance, and they receive it, and don't do anything, because they did not receive it at their preferred address? This is callous disregard for homeowners.
I resent the letter on XX/XX/XXXX to their " designated address for such inquiries '' which they acknowledged receiving on XX/XX/XXXX, after the policy already expired with them being duly informed about that by me, but responded only that my case is under review and that they will have a response issued to me within applicable federal timeframes. No actionable response about insurance.
Meanwhile, XXXX sent an offer to reinstate on XX/XX/XXXX.
SLS sent another non-response to me on XX/XX/XXXX saying they will have a response issued within 15 days. No mention of whether they contacted the insurer and accepted their offer to reinstate.
Finally, in a letter on XX/XX/XXXX, SLS responded to my inquiry from XX/XX/XXXX, more than 60 days after my rather urgent notice and request to prevent my homeowners insurance from lapsing.
In that letter they stated " Regarding the insurance payment referenced in your dispute, SLS records indicate that the policy was cancelled due to non-payment as a result of an assumption of the loan occurring at that time. As such, the payment of {$1100.00} was requested for an overnight disbursement on XX/XX/XXXX. '' The loan assumption occurred moths before, and the insurance was never cancelled before. Also, note the precise language : the payment was requested. It doesn't say whether the payment was submitted. It was not.
I sent another letter to SLS on XX/XX/XXXX asking them to clarify whether they actually paid or not.
On XX/XX/XXXX they responded with yet another stupid letter telling they will have a response issued to me within applicable federal timeframe.
Finally on XX/XX/XXXX SLS sent me a letter informing me that they sent a {$1100.00} payment - due in XXXX- to XXXX on XX/XX/XXXX. XXXX meanwhile cancelled that policy, and rejected that payment, and sent me a refund.
I informed SLS about that in the letter on XX/XX/XXXX.
On XX/XX/XXXX they informed me that they " forwarded my letter to the appropriate department for review '' - funny how they did not know to forward my letter from XX/XX/XXXX to the appropriate department but instead deliberately let my insurance lapse, isn't it?
On XX/XX/XXXX XXXX sent me a letter titled " Cancellation Notice Received '', asking me to call my insurance and get a new policy, after they screwed up my old. On the record : I managed to get XXXX issue me a new policy, despite the cancellation, which got effective on XX/XX/XXXX.
On XX/XX/XXXX just to emphasize how suddenly important for them is that I have a homeowners insurance now after they had let it get cancelled, SLS sent me a threatening letter stating " Because hazard insurance is required on your property, we plan to buy insurance for your property. You must pay us for any period during which the insurance we buy is in effect but you do not have insurance. '' I must do nothing but XXXX. This is precisely what precipitates the rise in XXXX that drove the life expectancy in this wealthy developed country down even before the pandemic as desribed in the phenomenal book by XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX : the malignant, malevolent behavior of utterly immoral corporations that prey on people- they destroyed my insurance and now they want to bill me for it!
On XX/XX/XXXX the SLS finally answered my letter of XX/XX/XXXX ( which they acknowledged receiving on XX/XX/XXXX ). In that letter they say some downright fantastic things like : " On XX/XX/XXXX we requested that a premium payment of {$1100.00} be sent to XXXX XXXX XXXX. The premium payment was issued to XXXX XXXX XXXX on XX/XX/XXXX. '' - I requested the payment be sent on XX/XX/XXXX. Why it took TWO MONTHS for the lender to even acknowledge that request? And why did it then take more than a month for them to actually make that payment? Despite rising my escrow payment and charging me for it! When they say " we requested '' - who are we? Whom did they request it from? They are writing this as if their various offices and departments are separate companies?!
Also from the SLS letter of XX/XX/XXXX : " Our records indicated XXXX XXXX XXXX as your homeowners insurance carrier for the period of XXXX. On XX/XX/XXXX we received a cancelation notice from XXXX XXXX XXXX effective XX/XX/XXXX, along with a premium notice. However, a payment was inadvertently not sent to XXXX XXXX XXXX. '' So, if they had XXXX on the record as my insurer why did they reject their bill on XX/XX/XXXX? And if they knew they need to pay by XX/XX/XXXX, why didn't they pay? Oh, they did. But inadvertently they didn't send the payment to XXXX?! Despite having them as my insurer on the record and despite me sharing with them all relevant information in the letter that they acknowledged receiving on XX/XX/XXXX. How can that then be my fault now?
Because, this is precisely what SLS wants to make it look like now : my fault. I just received their letter dated XX/XX/XXXX, where they are threatening to charge {$1300.00} to my account as an insurance charge for the period in which they engineered a lapse in my homeowners insurance policy from XXXX. Prorated for that period under my insurance the charge would be {$570.00}. Theirs is a manufactured charge that does not insure anything because events that already happened can not be insured retroactively. And it is 2.3x more than I would pay if they did not XXXX up my account by their negligence. So now the negligence is coupled with extortion. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX.
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| 09/15/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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To conceal the truth about theft from securitized trusts, securities fraud, extortion for money not owed, obstruction of the bankruptcy process, bankruptcy fraud, obstruction of justice, and theft from consumers, EXHIBIT A : SPECIALIZED LOAN SERVICING ( SLS ) LLCS XX/XX/XXXX RESPONSE to our consumer complaints CFPB Case XXXX. : XXXX, XXXX, XXXX, XXXX contains materially false statements, fictitious accounts, false statements to federal agents about fraudulent documents and misrepresentations of fact and law while simultaneously admitting SLSs obstruction of the bankruptcy process as reported to the XXXX and flagrantly admitting SLSs obstruction of CFPB investigations into our consumer complaints. Complete with incorrect interest amounts, misapplication of payments, and missing payments, SLS falsifies accounting records by making and using false accounting documents because SLS is unable to validate any amounts owed.
Mocking the authority of federal agencies, SLS covers up its theft scheme by consistent lies to federal agents puppeteered as SLSs myrmidons of thievery to trick consumers as was the case on XX/XX/XXXX in response to CFPB XXXX XXXX. : XXXX and on XX/XX/XXXX in response to CFPB XXXX XXXX. : XXXX.
I. SLSS FELONIES ( 18 USC 1519 AND 18 USC 1001 ) : IMPERTINENCE TOWARDS FEDERAL AGENTS Presuming federal agents lack of intelligence, SLSs lies making false statements which constitute felony crime.
The federal false statements statute, 18 USC 1001, categorizes SLSs lies to a federal agency as felony crime.
18 USC 1001 : Statements or entries generally ( a ) Except as otherwise provided in this section, whoever, in any matter within the jurisdiction of the executive, legislative, or judicial branch of the Government of the United States, knowingly and willfully ( 1 ) falsifies, conceals, or covers up by any trick, scheme, or device a material fact ; ( 2 ) makes any materially false, fictitious, or fraudulent statement or representation; or ( 3 ) makes or uses any false writing or document knowing the same to contain any materially false, fictitious, or fraudulent statement or entry ; shall be fined under this title, imprisoned not more than 5 years or, if the offense involves international or domestic terrorism ( as defined in section 2331 ), imprisoned not more than 8 years, or both. If the matter relates to an offense under chapter 109A, 109B, 110, or 117, or section 1591, then the term of imprisonment imposed under this section shall be not more than 8 years.
Obstruction of the proper administration of any matter within the jurisdiction of any department or agency of the United States and Bankruptcy with the intent to impede, obstruct, or influence the investigation is a crime under 18 USC 1519.
Destruction, alteration, or falsification of records in Federal investigations and bankruptcy Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in any record, document, or tangible object with the intent to impede, obstruct, or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title XXXX, or in relation to or contemplation of any such matter or case, shall be fined under this title, imprisoned not more than 20 years, or both.
II. SLSS FELONY LIES 18 USC 1001 A. SLS LIE # 1 : SLS DID NOT attach XXXX XXXX XXXX XXXX XXXX XXXX and Disclosure Statement, Deed of Trust, and notice of service transfer To impede the CFPBs investigation, SLSs XX/XX/XXXX Response contains lies and false statements : For your reference, enclosed are copies of the XXXX XXXX XXXX Equity Maximizer Agreement and Disclosure Statement, Deed of Trust, and notice of service transfer.
SLS failed to enclose copies of the XXXX XXXX XXXX Equity Maximizer Agreement and Disclosure Statement, Deed of Trust, and notice of service transfer because such documents evidence securities fraud and theft from securitized trusts.
B. SLS LIE # 2 : Returned Payment XX/XX/XXXX XXXX XX/XX/XXXX Response lied to federal agents by stating : We do not have any records of having returned or rejected any payments in XX/XX/XXXX.
EXHIBIT B : RETURNED XX/XX/XXXX PAYMENT SLS returns payments to fraudulently induce defaults. By rejecting payments causing the erasure of payee histories, SLS interferes with consumers banking records by deleting records of past payments and requiring consumers to re-enter the payee in order to submit payments.
By SLSs own admission that we do not have any records of having returned or rejected any payments in XX/XX/XXXX, SLS not only lied to the CFPB agents to cover up its scheme of fraudulently inducing defaults but also admits possessing inaccurate and falsified servicing records fabricated by SLS solely for theft from consumers and securitized trusts.
C. SLS LIE # 3 : Periodic Monthly Statements are required by Rule and Contract To impede the CFPBs investigation, SLSs XX/XX/XXXX Response contains lies and false statements : While we have received your written request for periodic monthly statements for this account, we are unable to provide such until the account is discharged from XXXX XXXX Bankruptcy 12 CFR 1026.41 Periodic statements for residential mortgage loans.
( e ) Exemptions ( 5 ) Certain consumers in bankruptcy ( i ) No Exemptions Apply ( ii ) Consumer Request to Receive Statement A servicer ceases to qualify for an exemption pursuant to paragraph ( e ) ( 5 ) ( i ) of this section with respect to a mortgage loan if any consumer on the loan requests in writing that the servicer provide a periodic statement Regulation Z, 12 CFR 1026.41 ( e ) ( 5 ) ( XXXX ), provides that if any consumer on the loan requests in writing that the servicer provide a periodic statement any exemption pursuant to paragraph ( e ) ( 5 ) ( i ) ceases.
SLS admits we have received your written request for periodic monthly statements for this account proving SLSs full knowledge of the consumer request to receive periodic monthly statements which by law 12 CFR 1026.41 ( e ) ( 5 ) ( ii ) ceases and terminates any mistaken exemption for SLS.
Despite SLSs own admission we have received your written request for periodic monthly statements for this account, 12 CFR 1026.41 ( e ) ( 5 ) ( ii ), while admitting knowledge that a request for periodic monthly statements by law 12 CFR 1026.41 ( e ) ( 5 ) ( ii ) ceased any exemption to provide periodic monthly statements, SLS dares the CFPB to hold it accountable for breaking the law.
Insistent on breaking the law, with irrefutable knowledge of their requirement to provide periodic monthly statements, SLS ignored the warning on XX/XX/XXXX by our XXXX XXXX Trustee XXXX XXXX XXXX, XXXX ( Trustee XXXX ) informing SLS that the CFPB had finalized the servicing requirements in XXXX : According to the final Rule, servicers must send monthly statements to borrows in bankruptcy.
Trustee XXXX XX/XX/XXXX communication to SLS proved : the Bells have notified Specialized Loan Servicing, LLC asking to be sent monthly statements. To date, they have not received them.
Because of SLS admitting we have received your written request for periodic monthly statements for this account, 12 CFR 1026.41 ( e ) ( 5 ) ( XXXX ), SLS breaking the law in front of federal agents employed by SLS as unintelligent myrmidons of thievery constitutes willful and malicious obstruction of the bankruptcy process and obstruction of the CFPB investigation processes for four valid consumer complaints through SLSs false statements, fraudulent servicing records and repugnant misrepresentations to conceal SLSs theft from consumers and securitized trusts establishes felony crimes the punishment for which under the law demands jail time.
D. SLS LIE # 4 : Bankruptcy Rule XXXX Mandatory reporting requirements : To impede the CFPBs investigation, SLSs XX/XX/XXXX Response contains lies and false statements : All on-going post-petition payments will be applied in accordance with the most recently noticed Payment Change Notice ( PCN ) pursuant to Rule XXXX.
Exhibit C XXXX XXXX. XXXX Plan - XXXX XXXX XXXX XXXX XXXX XXXX ( SLS Theft ) = secured by a security interest in our principal residence and the plan provides that we will make contractual installment payments.
Exhibit D : SLS HAS NOT FILED MANDATORY XXXX XXXX NOTICE OF PAYMENT CHANGES The DOJ and US Trustee Program has addressed the problem of non-compliance with Bankruptcy Rule XXXX through the Federal Consent Judgment with XXXX XXXX Bank, XXXX. ( XXXX ) filed in the XXXX Bankruptcy XXXX for the XXXX of Maryland.
https : XXXX [ I ] t is clear that XXXX XXXX was intended to apply even if, as is the case here, the debtor is not in default on his mortgage. In re XXXX, XXXX B.R. XXXX ( XXXX ). Rule XXXX was designed to prevent unexpected deficiencies in a mortgage when a case is completed and closed. It does so by ( 1 ) requiring mortgage lenders to give debtors notice of changes to their mortgage payments and notice of certain fees, expenses, and charges; and ( 2 ) providing a mechanism for debtors to challenge those payments or fees, expenses, or charges. Id.
The mandatory requirement of XXXX XXXX demands a court filing ever month for a variable HELOC. The variable HELOC in the present case establishes that SLS lied to the CFPB agents having never ever filed a XXXX XXXX.
Again, SLS having never complied with the law or the mandatory requirement of XXXX XXXX, unquestionably proved SLS breaking the law in front of federal agents employed by SLS as unintelligent myrmidons of thievery is willful and malicious obstruction of the bankruptcy process and obstruction of the CFPB investigation processes for four valid consumer complaints through SLSs false statements, fraudulent servicing records and repugnant misrepresentations to conceal SLSs theft from consumers and securitized trusts establishes felony crimes the punishment for which under the law demands jail time.
E. SLS Lie # 5 : Fraudulent XXXX reports with fraudulent data : To impede the CFPBs investigation, SLSs XX/XX/XXXX Response contains lies and false statements : With regard to credit reporting, we report the delinquency as of the bankruptcy petition date of XX/XX/XXXX...
On XX/XX/XXXX, Trustee XXXX email to SLS made clear : The Bells ' are currently in an active XXXX XXXX bankruptcy case and they are not surrendering the real estate property or have any pre-petition arrearages. They are current on all post-petition mortgage payments.
In agreement with XXXX XXXX, on XX/XX/XXXX, our current XXXX XXXX Trustee XXXX XXXX XXXX ( Trustee XXXX ), by way of staff attorney XXXX XXXX, clarified the status of SLS Claim 3-1, being paid outside the confirmation plan, and being paid by contract, stating : no arrears on this claim.
Thus, SLS lied to federal agents in its XX/XX/XXXX Response to the CFPB by stating we report the delinquency as of the bankruptcy petition date of XX/XX/XXXX when in fact both XXXX XXXX Trustees, XXXX XXXX and XXXX XXXX, agree that there has never been any delinquency on this loan.
Simply put in addition to lying to federal agents, SLS misuses fraudulent XXXX reports to threaten and harass us and other consumers. SLS misuses fraudulent XXXX credit reports by fraudulently changing data in the fraudulent XXXX credit reports on a daily basis creating false histories and falsely imposed impact on consumer accounts which exemplifies the worthless value of credit reporting companies and their reports.
III. SLSS FELONY XXXX 18 USC 1519 As evidenced by exhibits A-C and summarized above, SLS knowingly alters, destroys, mutilates, conceals, covers up, falsifies, and makes false entries in records and documents with the intention of impeding, obstructing, and influencing the investigation and proper administration of XXXXr XXXX bankruptcies and consumer complaints within the jurisdiction of the XXXX and CFPB respectively.
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| 08/02/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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Web |
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Complaint from Consumer 1 and 2, written by Consumer1 on XXXX Consumer1 and Consumer2 were and continue to be targets of PREDATORY LENDING business practices by XXXX XXXX XXXX, XXXX XXXX XXXX investors, XXXX XXXX XXXX and Specialized Loan Servicing, LLC.
1. We are both XXXX but were intentionally classified as white in loan documentation XXXX of XXXX.
2. We found a home to purchase at XXXX XXXX, XXXX XXXX XXXX in XXXX California early XXXX.
3. We were verbally pressured to use a PH PREFERRED lender which at the time consisted of XXXX XXXX XXXX and XXXX XXXX XXXX.
4. I began working with XXXX XXXX of XXXX XXXX XXXX. After approximately 8 days of no communication, I called PH and they advised me to relax, XXXX was on vacation.
5. When XXXX communicated with me again, my application was now with XXXX XXXX XXXX and was in the middle of being processed. His assistant also followed him to XXXX. I was not asked if I granted permission for my application to move from XXXX XXXX XXXX to XXXX XXXX XXXX. XXXX XXXX, a XXXX XXXX XXXX employee unbeknownst to me, took our loan application and started a new application at his new place of employment XXXX XXXX XXXX I was deceived and mislead.
6. When I called XXXX XXXX XXXX to trace my application, they had no records of any communication.
7. I contacted XXXX to discuss the strange circumstances and they assured me that all was fine. That XXXX was indeed a preferred lender and if we used this lender, we would not pay closing costs. Their assurances indicated to us that what had just transpired was not unusual and we took their advice as implied approval of the event.
8. We never met XXXX XXXX or his assistant. Everything was handled by phone, e-mail and fax. Mostly by phone.
9. When our final loan documents were mailed to us for signature, there were 2 sets : 1 loan for $ XXXX and another for $ XXXX. I called XXXX XXXX for an explanation and he stated that by bundling the 2 loans vs. 1 Jumbo loan, I would have a lower interest rate, save money. XXXX did not disclose that by placing us into 2 loans, he would be eligible for 2 bonus commissions and did not disclose that we were about to allow XXXX to place 2 liens on our new home which was still being built. That we were about to walk into a very risky mortgage agreement serving only XXXX XXXX XXXX and the interest of their investors.
10. We did not know the HELOC of $ XXXX was classified as a subprime, high rate, equity line of credit. These details were not disclosed to us by XXXX XXXX, agent for XXXX XXXX XXXX.
11. Pressured by XXXX XXXX to close the deal OR give up our place, our opportunity to purchase our new home, we signed the documents after several phone calls and arguments.
12. We were functioning under the threat of XXXX XXXX to accept the deal and hurry to close the deal without asking any questions or give up our hold on the new home and our deposit so that the house could be sold to someone else.
13. XXXX did not disclose any of the risky terms until we felt it was too late to back out. We were not informed of our TILA rights but rather threatened to basically shut up and sign.
14. As a result, XXXX willfully violated TILA and according to the Federal Deposit of Insurance Corporation predatory lending is a crime in California when the lender manages the loan transaction to extract the maximum value for itself without regard for the borrowers ability to repay the loan.
15. Several months later when the housing market collapsed, I made every effort to modify our mortgage and HELOC which was not with XXXX XXXX XXXX.
16. I succeeded modifying the $ XXXX loan.
17. I was informed by XXXX XXXX XXXX ( verbally ) that the XXXX/XXXX - HELOC at $ XXXX was discharged/charged-off and that I was not required to make any payments at the time or ever.
18. At one point the $ XXXX HELOC note came under the services of XXXX XXXX. I received a notice from them about the XXXX and again was informed the same > > not an attempt to collect a debt, no payments due, the notice should not be considered an invoice or statement.
19. I sporadically received Consumer2ual notices and called to inquire about the mail, which looked like an unprofessional flier, and again received the same response as before > > not an attempt to collect a debt, no payments due, the notice should not be considered an invoice or statement.
20. I then received a notice from Specialized Loan Servicing stating exactly the same as Ive mentioned above > just a notice, no payment required.
21. Meanwhile I diligently checked my credit reports, recorded documents with the XXXX XXXX XXXX, XXXX California and NEVER discovered the XXXX Lien for {$64000.00}. I checked Consumer2ually and being that nothing was recorded I assumed this was a scam and ignored the notices.
22. I recently got divorced and again, I checked my credit and recorded documents with the XXXX XXXX County and found nothing. I was checking to be sure my ex-husband was off title.
23. Still not at ease, I asked a realtor friend to please order a clean-title report for me. It was only then that I discovered the XXXX XXXX XXXX Lien for $ XXXX plus $ XXXX in interest.
24. I called SLS, LLC to request historical details about the lien including the name of investor and they have refused. This occurred the week of XX/XX/XXXX.
25. They ( XXXX XXXX XXXX, SLS, LLC ) will not put anything in writing!
26. They would not provide me an invoice unless I agreed to pay {$25.00}.
27. They refused to reply to my e-mail inquiries.
28. I can call/phone them ( SLS, LLC ) and they can record me, but I cant record them.
29. I offered {$32000.00} to settle the matter ( if I sold my house ) but they declined and informed me that to make such as offer, I had to agree to have the home appraised by one of their contractors and complete a recovery application for their review.
30. I was NEVER offered this option while I was in bankruptcy or struggling with payments.
31. I had ALWAYS been told the HELOC was discharged/Written-off and no payments were expected.
32. I have done an enormous amount of work tracing the path of this HELOC and I believe its IMPOSSIBLE for me to learn the truth, and I am intentionally kept away from the facts so that the predatory lender/predatory investor can ambush me and take any hard-earned equity or eventually foreclose and take my familys home. Destroy me financially AGAIN.
a. HELOC originated with XXXX XXXX XXXX.
b. XXXX XXXX XXXX purchased XXXX.
c. XXXX XXXX begins to service the HELOC. XXXX XXXX disbands.
d. SLS, LLC begins to service the HELOC.
e. Somehow the XXXX XXXX XXXX XXXX XXXXXXXX is in the picture.
f. XXXX refers me back to XXXX XXXX XXXX as the Master servicer.
g. In a call to XXXX XXXX XXXX I am told the HELOC was a mandatory discharge, mandatory charge-off and that they would send me a letter so that SLS will leave me alone.
h. Instead I received a letter stating that the HELOC was now with XXXX ; SLS, LLC is owned by XXXX.
33. It is IMPOSSIBLE for me to easily obtain the facts about this HELOC.
34. Further XXXX XXXX XXXX, XXXX XXXX XXXX XXXX , XXXX XXXX XXXX, XXXX XXXX, XXXX and SLS, LLC willfully violate California Civil Code Section 2923.5 to act with and practice due diligence and be sure I am contacted with all the facts of the situation, the deadlines, the options, the demand, etc.
35. There have been numerous class action lawsuits assembled and settled. I was NOT contacted by anyone to participate nor was Consumer2.
36. There have been numerous lawsuits set on behalf of XXXX XXXX vs. XXXX XXXX XXXX that have long been settled. According to several law reviews, investors received restitution from XXXX XXXX XXXX. WHY are these investors seeking a 2nd round of restitution from the Consumer2?
37. In addition, it is assumed that by now, 11 years after the HELOC was originated, that investors have already listed the investment as a loss and taken income tax credits for such a loss. You cant chase recoupment after youve already accept the loss and tax credits.
What do Consumer1 and Consumer2 want?
1. Send by certified mail satisfaction of XXXX HELOC, approximately {$64000.00}, 2nd lien as paid in full. 100 % satisfied.
2. Strip this lien, referenced above by XX/XX/XXXX Here are a few headlines : XXXX XXXX XXXX : XXXX willfully violated TILA and according to the Federal Deposit of Insurance Corporation predatory lending is a crime in California when the lender manages the loan transaction to extract the maximum value for itself without regard for the borrowers ability to repay the loan.
XXXX XXXX XXXX Relief for Mortgage Borrowers Is Questioned - By XXXX XXXX - XX/XX/XXXX5 US Dept of Justice web site : Justice Department Reaches {$330.00} XXXX Settlement to Resolve Allegations of Lending Discrimination by XXXX XXXX XXXX - More than 200,000 XXXX and Hispanic Borrowers who Qualified for Loans were Charged Higher Fees or Placed into Subprime Loans United States Department of Justice Office of Public Affairs FOR IMMEDIATE RELEASE Thursday, XX/XX/XXXX XXXX XXXX XXXX to Pay {$16.00} XXXX in Historic Justice Department Settlement for Financial Fraud Leading up to and During the Financial Crisis After 5 years, XXXX investors are paid {$8.00} XXXX settlement by XXXX XXXX | XX/XX/XXXX Mortgage bond investors are finally getting paid the {$8.00} XXXX settlement theyre owed in an agreement involving XXXX mortgage bonds.
Mortgage bond investors sued over shoddy mortgages originated by XXXX XXXX XXXX XXXX unit. XXXX XXXX XXXX XXXX XXXX, the trustee for the bond investors, originally agreed to accept an {$8.00} XXXX settlement five years ago. But in the ensuing years, a legal battle raged over whether XXXX XXXX XXXX XXXX XXXX acted within its authority when it agreed to settle, according to a XXXX report.
XXXX XXXX Refunds Go Out to Abused Homeowners The Federal Trade Commission Consumer2ounced last month that it is mailing out refund checks to XXXX XXXX homeowners who were charged excessive fees in their mortgages by XXXX XXXX XXXX.
Recoupment : This is a legal theory that allows someone to raise defenses against a bank or other business even if the statute of limitations for those claims has passed. Recoupment is an equitable doctrine that allows you set off your claims against what someone is trying to recover from you. In this case, it is used against banks who foreclose.
For instance, one case in the First Circuit Court of Appeals, called XXXX XXXX XXXX XXXX, states that even though foreclosure might be non-judicial, and there is no actual lawsuit filed against the homeowner, the homeowner can still file a lawsuit in recoupment to stop a predatory lender.
Another case from the Massachusetts Supreme Judicial Court called XXXX v. XXXX implies that homeowners may be able to assert claims against predatory lenders in recoupment. The Court writes that the right of recoupment contains no time limitations on assertion of the right. This accords with the common-law understanding of recoupment as a defensive mechanism whereby a defendant may, at any time, assert claims against the plaintiff in reduction of the plaintiffs claims when those claims arise out of the same transaction ; it is an offsetting of liabilities within a transaction.
In other words, Massachusetts law allows a defendant ( a homeowner ) to assert claims against the plaintiff ( the bank ) for predatory lending, at least to the extent that the claims offset the defendants ( homeowners ) liability.
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| 04/20/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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|
Web |
Servicemember |
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This was my mother 's debt who passed in XXXX and my Dad passed in XXXX so it has now come to me and the person living on this property is a XXXX Vet with very limited income.
( XX/XX/XXXX ) I called SLS on and spoke to Customer support Rep : in ( Arizona ) who told me to send a copy of the letters of testamentary from the court via email to XXXX. She said she would have to send this document to the legal department to be approved and to call back in about a week to be authorized to discuss my moms account. I sent this document on the above date at XXXX XXXX XXXX and waited about two weeks.
XX/XX/XXXX I called SLS again and spoke to another person in Arizona who told me that he could not talk to me because I am not the account holder. I informed him that I had sent the letters of Testamentary via E-mail as requested on my previous call.
He said he see the document but that they need other documents before I could be added to the account which are : a copy of my moms Death Certificate and a copy of my Drivers License. I sent these two documents on the above date at XXXX XXXX XXXX and asked about how long it would be before it goes to the legal department. His reply about 5 days.
XX/XX/XXXX @ XXXX XXXX XXXX ( 17 min 34 sec ) I called SLS and spoke to a third person who said that she could not talk to me about the documents that the required of me that I sent to them because I am not the account holder or authorized to discuss this account.
In an attempt to contact someone who can make a difference in the type of service I am receiving, I looked at the XXXX website and found a different number for SLS ( XXXX ) which took me back to the same recording and answering process as before. I found another number, ( XXXX ) with the same results.
XX/XX/XXXX @ XXXX XXXX XXXX ( 5 min 5 sec ) I called SLS and I added my phone number and they hung up the phone.
So, I called back @ XXXX XXXX XXXX ( 12 min 39 sec ) and spoke to yet another person who said that security or the legal department, ( Attorneys ) will have to approve my documents before they can discuss this account with me. He said that he would send an e-mail and hopefully they will get me on the account to settle it. I asked how long this would take but he said that he did not know how long it would take to complete.
I also sent an e-mail on this day @ XXXX XXXX XXXX to the VP at XXXX of whom appeared to be the VP of XXXX in order to get someone to talk to me about the documents that I sent to SLS and my moms account.
NOTE : Specialized Loan Services is a subsidiary company of the XXXX company.
XX/XX/XXXX @ XXXX XXXX ( 27min 53 sec ) I received a call from SLS and talked to a fourth person. ( My phone number is on the e-mail that I sent XXXX ).
She proceeded to tell me that she could not talk to me because I was not on the account. She said that I only had on file a copy of my moms will of which I did not send them. I do not know how they got that document.
She said that I would have to go through the court process and then send letters of testamentary to them.
I had to go back and forth with her to get her to understand that all of that had been completed long before now and that she had the letters on file as we spoke. After a lot of back and forth discussions I gave her the dates that I sent these documents, she finally looked through the files and found the letters of testamentary and the death certificate and a copy of my drivers license that I sent in and said that she will have to recommend that SLS go ahead and process my documents but that it will be another few days before it is done.
I told her that everyone keeps telling me that its got to go through the legal department but it never gets there.
she said that when they send e-mails to expedite, legal would have to work it right away but I would have to wait another 7 days.
NOTE : After that date no one has contacted me to talk about the account or anything.
XX/XX/XXXX @ XXXX XXXX XXXX ( 26min 38 sec ) I called SLS and talked to a fifth person. I gave him my name and the account number after he asked how he could help me and I told him that I need to know if he was authorized to talk to me concerning my moms account, he chuckled as though he thought it was a little funny and then said that You are on the account. I told him that I am trying to get this thing settled and he saw the amount owed on the account, he transferred me to someone who handles higher amounts of money.
@ XXXX XXXX XXXX I talked to a sixth person who is a claim associate I verified my name and account number, he said that the house is in foreclosure.
I asked when did it go into foreclosure? He said XX/XX/XXXX. I told him that I had been trying to settle this account since XX/XX/XXXX but I keep getting put off so it is not my fault that this is not settled.
He said that he could not do anything about that but that I would have to pay the past due balance and attorney fees to get a reinstatement and that would take 5 days to receive in the mail but that he would also send me that information via e-mail as well so that I can get it today.
I told him that I want to pay the account off and be done with it.
He said that a payoff quote till take longer than the reinstatement but that he can mail it to me and or e-mail it to me. He also said that the reinstatement quote will bring the account current. He said that I should receive the payoff quote in the mail by XX/XX/XXXX.
On XXXX XXXX I mailed a check # XXXX to SLS, for the total amount due to include the attorneys fees for next day delivery based on a statement that I have. I did not receive anything else from SLS other than this statement. It's due date was XX/XX/XXXX.
XX/XX/XXXX I received my check # XXXX which is the balance of moms loan on XX/XX/XXXX that I sent to SLS in XXXX XXXX, CO. ( Next Day ) a {$20.00} charge. They sent a letter back with this check stating that they were unable to identify & needed more detail.
XX/XX/XXXX I sent a letter with my Moms name, the account number and the property address along with the same check that I sent before, # XXXX as it is still a good check. I did not send it overnight this time.
XX/XX/XXXX ( Tuesday ) I received a call from SLS, at XXXX XXXX and was unable to answer but I called back and got put on a call back list at XXXX XXXX.
At XXXX a woman called me back and transferred me to a different person in Customer Assistance. He said that they are sending my check back because payoff must be with a Certified Check or Wired, and that it could not be a personal check.
I explained to XXXX that my check has already been sent back once because they wanted more detail information based on the document they sent with my check.
I also explained to him that the correspondence the I received when my check was returned to me has a block to be checked if a Certified Check was required but it was not checked which means that It was not a requirement.
I asked the question, Why is a Certified Check required now when the document sent to me did not indicate that? I followed the instructions that you all gave me to follow.
He continued to say that all payoff quotes require a certified check or wire, however that is not what is on the document that they sent me stated.
He said that he can request another payoff quote that can be faxed or mailed. I told him to send one via fax and gave him the fax number but not before asking him how long will this take.
S : 5 business days to wright up and process Me : So then by the time that is done, the amount will increase again correct?
S : If another payment date goes by, yes it will Me : Why do you all, your company keep putting me off from taking care of this? You keep extending things five days and the amount keeps going up. This is ridicules!
He said that the property is in foreclosure and that the sale date is XX/XX/XXXX. Then he suggested that I call on the XXXX to find out what the new payoff is.
XX/XX/XXXX ( Monday ) I received my check ( XXXX ) back a second time in the mail on Monday XX/XX/XXXX along with a letter stating now that : Certified Funds are required & We are unable to accept funds for less than total amount due.
I sent in the total amount of the loan plus the attorney fees based on the only document that I received from SLS concerning a payoff amount.
XX/XX/XXXX ( Tuesday ) I received in the mail a statement from SLS where the new balance is now {$2600.00} and a letter of foreclosure from a Law office in XXXX, Ga. Dated XX/XX/XXXX.
I called a number to SLSs Attorney firm as she needed to verify that I was cleared to discuss this matter.
She could only request an updated payoff quote for me which would lead to another increase of the payoff amount because of the time it takes to process the request. She said the property will not go on sale until XX/XX/XXXX.
Therefore, I will have to seek help from someone, somewhere else.
On the above date, I also sent another email to The above mentioned VP at SLS or XXXX to inform him of my difficulties and asked him for help once more.
XX/XX/XXXX @ XXXX ET ( 13 sec ) I received a call from SLS, I answered the call and there was a recording that said : We are sorry we were unable to reach you. Please give us a call at XXXX.
I called back @ XXXX XXXX only to get another recording that said : Due to the Coronavirus situation, our wait times are longer than normal. If you wish to continue please listen to the menus.
Because I know I will not get the person who called me of whom I expect has information that no one else has, I hung up and hoped that they will call again. My call time was 28 sec.
I have not received a response from the email that I sent XXXX at this point.
XX/XX/XXXX ( Tuesday ) Because I have not heard anything from the VP concerning my second e-mail request for help sent on XX/XX/XXXX. I sent another email requesting help to the three other VPs that he had attached to his first response to my first e-mail.
Nothing as of XX/XX/XXXX.
XX/XX/XXXX I received in the mail a letter from SLS dated XX/XX/XXXX, It reads as if we are just starting this process and they want to collect a debt and this is their first attempt to do such.
XX/XX/XXXX @ XXXX XXXX XXXX I called SLS using a different number hoping to get someone who would help me on this issue only to get a XXXX and I had talked to before when he said that he had no authority to do anything in this matter. So we just didn't waste each other 's time.
I called back at XXXX XXXX And spoke to XXXX who would only tell me that they have sent me payoff quotes and that she will send me a new one, one in the mail which will take about 5-7 days and one via e-mail that I would receive this evening sometime.
I told her that I have not yet received one payoff quote nor have I received a reinstatement quote. She said that they have sent them and it is not their fault that I did not receive them.
I told her that I received my check back in the mail twice, that I got a letter from their attorney and what looks like a statement so how do I receive everything else in the mail but not one of these so-called quotes.
She continued to state that she cant explain it. She said she will send me a new quote in the mail and via e-mail.
XX/XX/XXXX @ XXXX I still have not received any e-mail correspondence from SLS concerning my e-mail to the leaders of the company nor concerning the 2nd payoff quote that XXXX was supposed to send me.
|
| 01/25/2022 |
No |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
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Qualified Written Request ( QWR ) and Debt Validation Demand to XXXX XXXX as Master Servicer for XXXX XXXX. and XXXX XXXX as Trustee. Demand for Disclosures.
I submitted my Complaint to CFPB against XXXX XXXX and XXXX XXXX and requested them to provide me copy of wire transfer receipt or cancelled check for {$130000.00} received by XXXX XXXX as Trustee for Trust XXXX XXXX in XX/XX/XXXX after forced sale of my Property under authority of XXXX XXXX Board of Directors where XXXX XXXX was a Master Servicer who was responsible for distribution of these money to Investors. I also demanded a Copy of Discharge for this Mortgage and my Note.
Both, XXXX XXXX and XXXX XXXX told CFPB ( a Government authority ) that my request does not belong to them, without any explanation why it does not belong to them.
XXXX XXXX and XXXX XXXX both acted as my creditors, collected my money, declared me in default ; confiscated my property via very painful foreclosure and sold it acting under authority of Board of Directors for XXXX XXXX XXXX. Accordingly, answers from them are critical as to the receipt and processing of payments and disbursements. XXXX XXXX XXXX XXXX company allowed their name being used with permission, and they apparently disclaim any rate, title or interest to the administration, collection or enforcement of any alleged obligation, but third parties are using their name as though they were an actual creditor.
I am perfectly within my legal rights under the law ( RESPA, TILA, FDCPA, ect ) to demand an actual explanation from them.
If my request does not related to XXXX XXXX and XXXX XXXX why they performed all servicing and foreclosure activities related to my property ; sold it to a third party on XX/XX/XXXX acting under authority of Trust XXXX XXXX Board of Directions and received {$130000.00} for which Trustee XXXX XXXX issued Special Warranty Deed on XX/XX/XXXX claiming receipt of {$10.00}?
Which legal authority had XXXX XXXX and XXXX XXXX XXXX to issue this Deed and where is the rest of {$130000.00} ( or {$130.00}, XXXX? ) And why XXXX XXXX and Master Servicer XXXX XXXX for XXXX XXXX never prepared and filed any Discharges for my alleged mortgage with XXXX and my note, which created fatal defects on my property Title?
Trust XXXX XXXX appears to be currently active and receive ratings from XXXX XXXX as recently as XX/XX/XXXX, thus must have all accounting records, including entries on its ledger where XXXX XXXX purchased my loan from XXXX sometime in XXXX ; receipt of {$130000.00} after sale of my property in XX/XX/XXXX ; and distribution of these money to investors.
Statement of Fact : On XX/XX/XXXX I signed document which looked like Mortgage with XXXX Investment and Loan. After I signed this document, the XXXX XXXX XXXX XXXX XXXX XXXX filed a Release of their Mortgage for {$1.00} consideration. So, its unclear where the rest of my loan went.
My alleged mortgage was later somehow accrued by XXXX XXXX Mortgage Company to include it in a pool of mortgage loans to be deposited in the XXXX XXXX XXXX ( the Trust ) where XXXX XXXX was a Master Servicer. Which established the foundation that XXXX XXXX was controlling the securitization infrastructure and therefore all claims of " servicing ''.
In cases filed by the Government XXXX XXXX was identified as the owner of XXXX XXXX XXXX and its certificates, which appear to be active as of today and receive XXXX rating.
On XX/XX/XXXX XXXX assigned this mortgage to plaintiff XXXX XXXX and its alleged Trustee XXXX XXXX XXXX XXXX XXXX without the Note, which is a legal nullity in all jurisdictions. XXXX as Trustee accepted this defective Assignment on behalf of XXXX XXXX XXXX XXXX XXXX.
On XX/XX/XXXX DBNT as Trustee for XXXX XXXX filed foreclosure case XXXX, XXXX vs XXXX, where DBNT claimed that I am in alleged default on my obligation.
If XXXX XXXX and XXXX XXXX claimed me in Default, and now said that they have no relationship to it, they must provide me explanation about XXXX XXXXk relationship to my property and this loan during foreclosure and sale of my property.
A default only occurs when there is a failure to pay someone whom I owe money to. Parties who do not own that obligation may not declare a default unless they either own the obligation or they represent someone who does.
So, XXXX Bank and XXXX XXXX must answer following questions : first how do they know there was any default? If you declare a default on your neighbor 's credit card account is there a default or not? Even if this neighbor made no payment there is no default as to XXXX XXXX or XXXX XXXX.
A default is a legal term. Non Payment is not a default unless the creditor says so. A declaration of default without any claim that is being declared on behalf of XXXX who is the owner of the current unpaid account receivable is defective -- - which is why the law requires that information.
Did XXXX Bank and XXXX XXXX declared my alleged default to imply the existence of the loan account, and implied the loss attributable to non payment, and implied their right to administer, collect and enforce the implied loan account. And now both deny its relationship since none of that was true?
XXXX XXXX and XXXX Bank must respond and clarify it to me what they mean by a default. Are they using the term as it is used in legal proceedings or just generically to indicate nonpayment of a payment indicated on a schedule that might be excused for any one of hundreds of reasons. Or there is no default because no creditor has declared a default and XXXX XXXX and XXXX XXXX deny to be my creditors or legal representatives of my creditor?
Foreclosure case XXXX was based solely on this invalid Assignment ( requested by client number XXXX ) and a separate page with stamped signature of defunct since XXXX XXXX employee XXXX XXXX. No other documents or any evidence was provided to establish any legal rights to collect from me I many times tried to obtain validation from DBNT and its lawyers, who refused to communicate about XXXX XXXX and XXXX XXXX claims, rights, title or interest in the administration, collection or enforcement of alleged obligation.
According to information supplied by them in public domain or in correspondence and notices directly to me the functions they identify are clearly within the definition of a servicer and are probably aiding in the process of debt collection as that term is defined.
Moreover, XXXX XXXX appointed themselves as a Master Servicer in XXXX XXXX Pooling and Servicing Agreement, thus XXXX XXXX XXXX XXXX Debt Collector under FDCPA.
XXXX Bank and XXXX XXXX managed to obtain favorable verdict, evicted me from the property and sold it to the third party from whom they received {$130000.00}.
Now both parties XXXXXXXX XXXX and XXXX XXXX - who earlier affirmatively claimed rights to my money and my property in Chancery Case, Appeal Court case and Eviction Case as the only parties to be named as creditors - disclaim any relationship to it ; or knowledge of the content, existence or administration of any unpaid loan account receivable owed by me.
The money I have paid between XXXX and funds {$130000.00} received after sale of my property appears to have been misdirected by or on behalf of XXXX XXXX and XXXX XXXX XXXX
Hence it is fair to assume that they are not receiving money nor making distributions to " investors. '' If that is true then they have no right or authority to appoint any agent over any obligation owed by me, if any exists.
Hence my first question is a request for a description of DXXXX XXXX and XXXX XXXX functional role in the processing, administration, and enforcement of any alleged obligation owed by me and an identification of the party ( ies ) on whose behalf you engage in such activities or functions.
I am writing therefore to validate the existence of a loan account receivable, the identity of the owner of that account and to validate the payment and/or receipt by that entity of money paid by you on that account and received after forced sale of my property.
Further I am writing to validate that money paid by you has been paid by the company named as " servicer '' or whether such payments are transmitted by some other person or entity.
I don't owe money to anyone who claims it just because I issued a note and mortgage which nobody funder or nobody received these money, like XXXX XXXX who satisfied prior mortgage for {$1.00}.
It can ONLY be an obligation owed to a creditor who can and must be identified.
I don't owe money at all if the loan account doesn't exist. Through the process of legal reformation in the courts a loan account might be created and it might not. But until that account exists, there is nothing to pay and there is no creditor to pay because a " creditor '' can ONLY be a person or entity that owns and maintains an unpaid account receivable owed by me.
Now both parties who claimed rights to collect my money and my property XXXX XXXX and XXXX XXXX deny its involvement after they sold my property and received money for it which they both refuse to account for.
The fact that the investment banks who control this scheme did not credit a loan account is no excuse in and of itself for the failure to create that loan account and then credit it with money received on account of that.
Their choice to substitute a sham " servicer '' who performs no services or functions relating to receipt or disbursement of money does not excuse them from compliance with laws, precedent, and standards that have evolved over centuries of legal jurisprudence. And the inability of consumers to understand the process is not a legal excuse for preying on them.
QWR : 1. Please identify my Creditor whom I owed any money and who declared me in default, received {$130000.00} after sale of my property and had rights to receive these money.
2. Describe XXXX Bank and XXXX XXXX functional role in the processing, administration, and enforcement of any alleged obligation owed by me and and identification of the party ( ies ) on whose behalf you engage in such activities or functions.
3. Please provide me a copy of Accounting ledger from XXXX XXXX showing disbursement of funds evidencing that XXXX XXXX purchased my alleged loan from XXXX and a copy of wire transfer receipt, cancelled check of ACH as a proof of payment for my loan 4. Please provide me a copy of the Accounting ledger owned by my Creditor, from the origination on XX/XX/XXXX to XX/XX/XXXX where my alleged loan and all my payments were recorded, and declared as default.
5. Please provide me a copy of proof of payment ( wire transfer receipt, cancelled check of ACH ) for {$130000.00} received by XXXX Bank and XXXX XXXX after sale of my property in XX/XX/XXXX XXXX. Please explain the amount of other valuable consideration received by XXXX Bank and XXXX XXXX XXXX of Directors after sale of my loan in XX/XX/XXXX.
7. Please provide me a Discharge of my alleged Mortgage and Note to be filed with XXXX XXXX Recrder, with full amount of $ $ $ received by XXXX XXXX and XXXX XXXXs 8. If XXXX XXXX or XXXX XXXX do not have these records ; and deny its involvement in my case and my transaction with XXXX, I demand full disgorgement of all money, including received from me ; and from sale of my property along with interest and damages.
|
| 03/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my home through XXXX in XXXX of XXXX. They sold the loan to Specialized Loan Servicing. This complaint is about the business practices in regards to my loan with Specialized Loan Servicing from here on they will be referred to by their acronym SLS.
I was notified after I sent payment to XXXX that they had changed the loan servicer and Speicalized Loan Servicing ( SLS ) wanted me to pay my mortgage immediately less than 10 days after the loan was sold. I told them I sent the payment to XXXX and that they would need to get it from them.
I called XXXX and verified they would forward my check to Specialized Loan Servicing.
I then started to recieve daily phone calls from Specialized Loan Servicing ( SLS ) asking me to make my payment and I told them that XXXX would be forwarding it and the CSR from SLS on XX/XX/XXXX the funds from XXXX arrived and they recieved their payment for XXXX before the grace period.
on XX/XX/XXXX. I called the company and spoke to a CSR because I set up ACH auto pays and wanted to make my payment for XXXX ; the representative told me that I didn't have a payment due until XX/XX/XXXX. I told her that didn't sound right and I should be making a XXXX payment and she assured me that wasn't the case and my account was current. I didn't trust this so I kept the payment on reserve in case they needed it.
on XXXX my ACH autopayment posted to their account and my account was deemed current. I received the attached statement for XXXX payment that shows current and the next payment which they state was due XX/XX/XXXX.
XXXX XXXX made several adjustments to my transaction history which are outlined in the attached screen shot. They unapplied and reapplied several payments.
XXXX - XXXX I receive a call from an anonymous CSR asking to speak with me on a personal matter. I asked them to identify the company and they refused so I terminated the call. Immediately following this I googled the phone number and discovered that it was XXXX calling me.
XXXX I log into my account and discover the transaction history adjustments. I was also greeted with a message telling me I was 29 days overdue on my account.
XXXX I called into the customer service line for XXXX. I spoke with CSR there. They explained to me that they applied someone elses payment to my account and had to make adjustments and thats where all the transaction history changes came from and that I was in fact overdue on my account by 27 days and I needed to make a payment immediately to become current. I told her that they were asking for two mortgage payments today they said- you have the 15 day grace period to make your second payment but you still need two make two payments to become current. We started discussing how a person was expected to pay two morgatges at once and that was unfair and unreasonable to expect that. Especially since this would have been the very first payment I would have needed to make and that the rep on XX/XX/XXXX told me I was current and didnt need to make the payment. This CSR asked me how I would feel if my payment was misapplied and tried to guilt me into making 2 mortgage payments immediately like this was some how my fault. I told him thats something theyd need to take up with the other account holder and had nothing to do with me. I informed him that my ACH payment would trigger tomorrow and that theyd get the first payment then and I would need to talk to a supervisor to discuss the other payment since our conversation was going no where and delving into guilt manipulation tactics. I was told that there was no supervisor there for me to speak to and that they would have to give me a call back later today.
XXXX XXXX a supervisor with SLS calls me back and I have to repeat my story and request. We discuss the issue and again he confirms I have to make two payments within the grace period for XXXX in order to stay current on my loan. I tell XXXX about the ACH payment and he says that takes care of one of them and I ask him about the other payment and how I can make arrangements and he tells me he will have to look into it and get back to me cause he doesnt know. He said he would call me back. ( Two very important things that are important later never come up in this conversation that a CSR Supervisor should know- A ) My ACH autopay was canceled and no longer functioning. B ) There is in fact a payment plan outlined and this supervisor didnt know anything about it. ) XXXX No contact with SLS.
XXXX XXXX I receive a call from a woman CSR from the SLS number that Ive now entered in my phone to ID the company. Again, she was unwilling to identify the company that she was calling for until I identified myself. She informed me that I was now 32 days overdue on my payment and that I would need to make a payment immediately to become current. I told her I already had a conversation with XXXX and that I would like a call back from him. I explained the misapplied payment situation and she said she didnt know anything about that but my payment was late and I needed to pay now to become current. I asked her to look at the transaction history ( attached ) and asked her how I could be 32 days late when a payment was applied on XXXX. I also expressed concern that theyd be reporting to the credit breaur that I was a late pay and would damage my credit. She said she didnt know anything about this and that I could be current if I made my payment now. I became frustrated at this point and asked for a supervisor call back. We ended the call.
XXXX I logged into my account and grabbed transaction history screenshots and downloaded statements.
XXXX I called SLS back and spoke with the payment investigation department. I spoke with a woman named XXXX. She took several minutes to look through my history and then came back on and spoke with me informing me that I did indeed owe two payments on my mortgage and that I would need to pay both of them to become current. I asked her about my ACH payment which should have triggered and been sent and while on the phone with her looked at my account. She informed me that people who are past due have their Autopay shut off and that I would need to make the full 2 mortgage payment via the online portal or with her online. Therefore they didnt get my ACH payment. I asked her why they would shut that off and cause peoples payments they expect to come through to not be made. I then said that I feel sorry for the person whos payment was misapplied to my account if he had autopay inacted because he may not have figured it out for two months and I said- it seems like thats exactly how it happened since SLS didnt catch the error until two billing cycles had passed.
I asked her how she expected most people to pay two mortgage payments at once and she offered a payment plan to take care of the arears in a 2 month or 6 month increment. I asked her how she determined how long I could take to pay it back and if there was a longer option and she said there was a computer program on her file that tells her how long I could pay back and there was no option for a longer term. I asked her if she ran my credit for that she said no and I asked for more details on how the program determines the length of time you get to pay back and she would not give me more information. She confirm there would be no interest or late fees. I asked her more about the 6 month program and she told me it would be around {$500.00} a month more each month. I asked her if that would be added to my statement so that I could keep track of it and she said no it would not. I asked her how they would keep track and she said this would be a separate transaction each month that Id have to pay through the online portal. I asked if I could have it autodebit and she told me it would not and that my autopay might not work at all until I was current on the loan and I would not be current until I payed off the missing payment. At this point I declined the re-payment option and told her I would pay it in full on the online portal within the hour. This was always my intention since I kept that mortgage payment aside for expressly this purpose, I just wanted to have more information on their repayment practices that I could document and forward on to the relevant agency or my attorney should that be necessary.
We also addressed the 32 day late issue and I was told that I would be transferred to the credit inquiry department and they could handle this and insure they could issue a correction to the report if needed. She put me on hold to transfer me then came back on the line and told me they couldnt speak with me until I made the payments and brought the account current or made payment arrangements to pay the arears. They told me they would call me back on XXXX After a short discuss on the unethical nature of the way they are handling this incident which they caused by misapplying another loan holders payment to my account. I told her that I this consider a predatory and purposeful action that creates a situation where a family might be forced to pay two mortgage payments at once or XXXX of their mortgage payment every month for 6 months thus putting them in an increased situation to default on their mortgage. I told XXXX that she might want to consider other career options.
We then disconnected the call.
XXXX I made a onetime payment through the online portal in the full amount of 2 mortgage payments and received a confirmation email that this payment would be processed.
XXXX No call from the credit department as promised.
XXXX XXXX I logged onto my online account and confirmed that the payment was debited from my back account and also credited to my SLS account.
XXXX am called into SLS myself to get the credit issue straightened out. I reached a CSR and was transferred to the credit department.
XXXX is the credit manager that picked up the call. I explained the situation and asked her to make sure that the credit reporting agencies were not miscommunicated about the days I was late. I also informed them that I was now taking extensive documentation in order to file my complaint with the appropriate government agencies and to keep a record should legal action be required in the future.
XXXX said she is noting the account to modify the adverse reporting notice on my account she entered this into her computer so that they can correct the error. She filed a ticket with the credit department.
I again has a conversation with XXXX that I had with XXXX about how this situation is shady and the way this was handled is a trap to catch people off guard and try to get them to default. Trying to get families to make 2 mortgage payments by misapplying other peoples funds or a XXXX XXXX payment plan is how they do it. I also informed here of the settlement that SLS made with the CFPB in XX/XX/XXXX.
XXXX XXXX SLS contacted me via phone and let me know that they did not report the above issues with payment to the credit reporting agency. They sent an internal message to me on their web portal also confirming this. I let the agent know that I would still file a report with the CFPB due to the serious nature of the issue.
XXXX As of the date of filing this report there is no derogatory credit reporting on this issue. I will reserve the right to file an additional complaint should negative reporting show up.
|
| 08/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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This complaint is the third regarding this loan that I have filed with the CFPB, The prior two complaints - XXXX in XXXX and XXXX in XXXX- have led to the suspension of foreclosure. but have not resolved the problems with my mortgage servicer, SLS. This case has been going on for 14 years stemming from my XXXX XXXXXXXX Bankruptcy Plan of Reorganization, approved XX/XX/XXXX. I repeat : 14 years, 4 attorneys, 3 foreclosure attempts by the servicers. This is absolutely a disgrace and has cost me a fortune in legal fees and taken a toll on my emotional and physical health.
The situation over the intervening 14 years is that XXXXXXXX XXXX, and then the successor servicer SLS Mortgage, is still refusing to follow the XXXX XXXX plan of reorganization set out by the Bankruptcy court on XX/XX/XXXX, now almost 14 years to the date since the court approved the Reorganization Plan.
Briefly, in the reorganization plan the court approved a cramdown on the property from a loan balance of {$680000.00} to {$460000.00}. This was based on the appraisal submitted to the court on XX/XX/XXXX by XXXX itself. The court ruled the difference between the amount owed on the original note and the appraisal would be converted to non-secured status and would be paid at the same rate of payoff as other unsecured debts. This is called a deficiency judgment, and it converts any principal above the cramdown amount to unsecured status, just like all other unsecured debt. Once the debtor makes what are called 'deficiency payments '' on the unsecured debt, the debt is discharged. I did make all my deficiency payments on my unsecured and my bankruptcy case was closed in XXXX.
XXXX and SLS for many years have refused to acknowledge this cramdown, and have refused to accept my deficiency payments, all of which were tended before XXXX and refused by XXXX. It must be noted that when XXXX refused all of my deficiency payments, the last for {$4100.00} which was tendered XX/XX/XXXX, under bankruptcy law and the Universal Commercial Code, any returned legally tendered payments are forfeit forever if they are returned. As a result XXXX forfetied the payments, but the deficiency payment threshold was met and the deficiency judgment was discharged with my closed bankruptcy, so the principal on the property became exactly {$460000.00}, just as the bank presented in their appraisal to the court.
SLS asserts they have accepted the cramdown, but in fact in the paperwork they submitted masquerading as a payoff in their XXXX foreclosure attempt they treated the difference between the cramdown and the original loan amount as 'deferred principal '' and included nearly {$300000.00} as " deferred principal '' in the payoff. That is not the case under the law. The cramdown converted the difference between the loan amount owed and the new value established by the bank 's appraiser to unsecured debt. I have provided XXXX and SLS both with all copies of the returned payments. With the final deficiency payment tendered on XX/XX/XXXX the deficiency is now paid off and the deficiency is wiped out. This was so noted when my bankruptcy was closed in XXXX.
Also, as part of the plan and the cramdown of the principal loan value to {$460000.00}, my payments were reduced. As a result of the approved plan my monthly payments were reduced to {$2500.00} a month for three years at 6 percent. In XX/XX/XXXX- a month earlier than the court required - I began submitting payments to XXXX, starting with a cashiers check. XXXX accepted my payments until XXXX of XXXX. Starting with that check dated XX/XX/XXXX XXXX started refusing and returning every payment i sent for 3 1/2 years, in violation of the XXXX XXXX plan. My attorney of record at the time, XXXX XXXX, sent XXXX a letter informing them they were in contempt of the approved Plan in XX/XX/XXXX, but XXXX continued to refuse my payments for the next 3 1/2 years, returning each interest payment and deficiency payment with a letter from XXXX. All payments were sent certified/return receipt, and I have repeatedly provided SLS with copies of all returned payments on XXXX stationery along with proof of mailing and receipt. XXXX sent a letter along with each returned payment saying the payments were refused because they " do not represent the total due on your account. '' All three foreclosure attempts have been made on the basis of a flawed and illegal understanding of bankruptcy law, for the last 14 years. I tendered all my interest and deficiency payments on time, and the servicers have simply chosen to ignore the cramdown to a loan value that they offered the court in an appraisal in XX/XX/XXXX.
On XX/XX/XXXX SLS filed a new notice of default and instituted foreclosure proceedings against me for the second time ( their second since they filed an NOD in XXXX in which the CFPB interceded and the foreclosure was canceled, and the third NOD on this loan when you include the XXXX foreclosure attempt by XXXX which resulted in my first complaint to the CFPB on this loan. ) My current attorney has been in communication with SLS ' attorney of record in this case, and they - contrary to legal procedure- insist we deal directly with SLS. As a result we have been communicating with SLS but they are refusing to acknowledge any responsibility or knowledge of the previous servicer 's actions, in defiance of all settled law that the current servicer inherits all the obligations and legal decisions, settlements, etc. that the previous servicer entered into or was subject to.
SLS is concurrenty asserting that I am bound by the terms of the original note from XXXX despite the intervention of the Bankruptcy Court and the new terms approved in the Plan of Reorganization approved XX/XX/XXXX. SLS is thus saying I owe all the money that XXXX returned. SLS supposedly reached out to XXXX for a payment history, but XXXX sent an incomplete history because of computer problems. XXXX also was unable to provide a complete payment history in response to a letter from then attorney of record XXXX XXXX in XXXX, stating in a letter dated XX/XX/XXXX that XXXX did not have complete records of my payment, and that a followup letter would be sent It was never forthcoming.
Based on incomplete records, and not withstanding the multiple times I have provided evidence of my payments to XXXX, SLS says I owe the refused payments because XXXX has provided them an incomplete payment history. They are saying absence of evidence is evidence, despite the fact we have provided SLS documentation of all proffered payments and their return by XXXX. SLS insists we owe the money since XXXX of XXXX, despite the evidence that we provided to them that the payments were made and refused by XXXX.
SLS also asserts that they are not bound by the XXXX XXXXXXXX ruling since they were not party to the lawsuit. Oddly enough, they do cherry pick parts of the recorded re-organization plan- they acknowledge there was a cramdown, but they are calling the deficiency judgment " deferred principal. ' THIS IS NOT WHAT A DEFICIENCY JUDGMENT IS. The deficiency was converted to unsecured status and discharged with my final deficiency payment of {$410000.00} by check XXXX to XXXX of XX/XX/XXXX. XXXX returned this payment, which by Bankruptcy code and UCC meant they refused and forfeited the payment, but, since the payment was tendered, the deficiency was discharged and uncollectable. This was all memorialized when my Bankruptcy was closed iin XXXX, having met all obligations according to the Plan.
SLS is also picking out of the Plan that I was to refinace the loan three years after I started making the court approved payments. Of course, I had planned to abide by this but since XXXX refused my payments and reported me as late to the credit bureaus -which was in violation of the FCRA because I in fact tendered all my payments as per the Plan. XXXX 's erroneous negative credit reports also resulted in me not being able to refi another commercial loan I held because my credit was ruined, and XXXX XXXX did a voluntary foreclosure on my building. I was current on that building 's loan, held by XXXX XXXX but could not meet the re-fi requirments because XXXX and XXXX were both reporting me as late to the credit bureaus, thus ruining my credit. This resulted in me losing over {$1.00} XXXX in equity I have lost had I been able to keep that building.
In summation, SLS has reviewed the Bankruptcy Plan which they assert they are NOT bound by and come away with an illegal interpretation of cramdown law thinking it has converted to deferred principal instead of being wiped out, and assert I did not do the refi at three years according to the plan. Somehow SLS has overlooked the court-approved payment of {$2500.00} a month which is included in the same paragraph of the reorganiztion Plan.. Of course the Plan did not foresee that XXXX, and now SLS would completely flout Federal Bankruptcy Law.
So here we are 14 years after my bankruptcy plan of reorganization was approved and I abided by all the terms of the Plan, but XXXX, and now SLS have ignored the Plan for 14 years. All my payments were made according to the Plan, and evidence of every payment was provided to SLS.
It is my understanding that SLS is under a consent decree with the CFPB ( Consumer Financial Protection Administrative Proceeding File No. XXXX XXXX ) to take affirmation actions to resolve outstanding mortgages. Clearly SLS has played fast and loose with the law, and they had done so with me since XXXX when they took over servicing my loan. It is clear they are making no effort to resolve my mortgage issues, and in fact are making misleading, illegal, and inaccurate assertions regarding my loan and their responsibilities and obligations under the law, including their obligation viz. the previous servicer in an effort to execute an illegal foreclosure.
I have spent a fortune in legal fees and suffered extreme stress because SLS will not resolve this matter. I want a payoff statement, which I am by law entitled to, reflecting month to month calculation of the amounts SLS says I owe reflecting the forfeited payments XXXX refused, the interest rate adjustments that I was notified of by XXXX when the loan reset in XXXX and the cramdown deficiency being discharged and removed from the balance sheet as provided by the Bankruptcy Plan.
Since SLS has entered into a consent decree with the CFPB I am hopeful this matter can be resolved without me getting a Temporary Restraining Order and filing a lawsuit in either Bankruptcy court - seeking sanctions- or in California State Superior Court regarding mortgage fraud, breach of contract, violations of RESPA and the FCRA, etc. You at the CFPB have a consent decree. I ask that you use the leverage that provides to resolve this matter once and for all. 14 years of uncertainty about my property is entirely unacceptable.
Thank you. XXXX XXXX
|
| 06/27/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Sent from XXXX Mail for XXXX -- -- -- -- -- Forwarded message -- -- -- -- -- From : XXXX Date : On Tue, XX/XX/XXXX at XXXX XXXX Subject : Fwd : XXXX / XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / Altered & Omitted County Recorded Instrument Numbers Fictitious Trustee Sale .
XXXX XXXX XXXX Initial masterminds decided to alter/photoshop /omit the binding official legal recorded XXXX XXXX Instrument No. and dated date ( s ) due to XXXX XXXX, streamline and illegal foreclosure, and to benefit themselves financially.
XXXX Eviction Attorney - Committed FRAUD via collusion with malice. Complaint Stated Deed was Recorded & Title Perfected on XX/XX/XXXX. The fictitious sale date of a public trustee open cry foreclosure sale that never happened. Then actual sale date changed ( fraudulently via Title 365 ) to XX/XX/XXXX, recording the next day XX/XX/XXXX. XXXX, and has worn 4-5 illegal antitrust hats,, XXXX is his criminal XXXX XXXX.
XXXX XXXX, XXXX,, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Cc : XXXX , XXXX, XXXX , XXXX, XXXX, XXXX, XXXX To whom it may concern : Acknowledged Correspondence and Documentation submitted in the last 72 hours, to the following State and Federal Entities/Agencies.
XXXX XXXX - Assistant United States Attorney - Central Division / Chief Criminal Division.
https : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, in the California is State Senate . https : XXXX XXXX XXXX XXXX. https : XXXX Federal Bureau of Investigation XXXX XXXX XXXX XXXX XXXX.
https : XXXX Congressman XXXX XXXX - U.S. House Rep. California 2nd Congressional District .
XX/XX/XXXX Thank you, your request has been submitted.
Final Submittal Re : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Under U.S.C. 371 U.S.C. 1349 ( XXXX ) XXXX XXXX XXXX XXXX and XXXX XXXX, amongst others, are huge advocates and supporters of affordable housing, in which the subject property being fraudulently swept out from under our feet for last year, is exactly what my wife, XXXX young daughters, and myself currently own and live in.
Lets be perfectly clear, XXXX XXXX in XXXX for XXXX XXXX XXXX XXXX XXXX , DO NOT OWN XXXX XXXX XXXX , XXXX, Ca XXXX Look at the actual sale date XX/XX/XXXX, illegally recorded the next day XX/XX/XXXX.
So what is this XXXX & XXXX? There seems to be conflicting sale dates along with an imminent NON-REO status, and still to this day, unperfected title. How did all of you collaborate and pull this off?
{$370000.00} or {$390000.00} Conflicting sale dates, conflicting sale amounts which is about - {$75000.00} off to begin with..
XXXX XXXX XXXX , Trying to cover two parcels, one improvement, and lot 3 at the same time? Is that why all the confusion, all the fraud and collusion, a swift cover-up, failed miserably.
You use XXXX as your tool, and now they have no idea what to do because they took one for the team, just like Title 365. All of the above have a lot of explaining to do, the question is, whos gon na talk, then walk? Doesnt really matter. All of you got caught, and have serious crimes..
XXXX XXXX, can you please connect with XXXX XXXX XXXX, have him look into XXXX XXXX XXXX XXXX file XXXX.
have them explain the attached documents, e.g. an open outcry public trustee sale that fictitiously occurred on XX/XX/XXXX at XXXX. Also, why risk such exposure, and commit reckless fraud to participate in a cover-up for XXXX default services?
Look! Coming soon..
Two separate buyers or was it remitted, XXXX has them as buyer # XXXX and buyer # XXXX. Maybe we should make them a joint tenants? Actually, neither of them own anything!! Being corrupt, committing fraud thats intentional and deliberate doesnt count.
XXXX at XXXX clearly stated and quote, we do things here by the book!
XXXX you do things by the book, down there in XXXX XXXX
Pardon my language.
Why is it so hard to perfect title? Because theres nothing to sell. XXXX at XXXX XXXX, perhaps you can explain what happen with this non-REO property, and that its still sitting in idle due to a wrongful eviction, fraud, and perjury, a clear violation of Penal Code 115 PC.
Thats right folks SLS liquidated my loan back on XX/XX/XXXX and also on XX/XX/XXXX. The culprits always thought that there were two loans multiple parcels.
It had to be made up on paper thats why can you see {$19.00}, XXXX that was interest and fees from XXXX XXXX, then, miraculously, it becomes a tool/Security instrument for the crooked adjustments and accounting.
Notice how theres no figures for unpaid balance? Going way back, nothing to convey monetarily.
Look above, thats why Titles never been perfected, still a clouded convoluted XXXX. However, the collaboration with the BIG 3 below, somehow ( only on paper of course ) pushed bits and detoured pieces through, with the colluded help of MRLPs attorneys at XXXX XXXX XXXX who think theyre invincible. A lot of people risked their livelihood to help you crooks out.
Do all of your colleagues, business partners, loyal relationships, trusted entities know that youre kicking a family out on the street, that lives in affordable housing and is on XXXX / XXXX / CalWORKS?
Do all of them know that the process youve used to push his family of four out on the curb by means of fraud and collusion, and the people involved have put 110 % in to making this sloppy reckless attempt of a legitimate transaction, look somewhat clean? The end result couldnt be further from the truth. You know who you are, but do you know what youve actually done?
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Title 365 Did ALL OF YOU really think you were going to get away with this? How many other individuals, couples, families have you done this to? Yeah..
Yes, my familys home, is a Community Land Trust, deed restricted, leasehold estate ( not to fee simple ) Affordable Home, backed by HUD, CalFHA CHDAP, pushed and guarded by Fannie Mae and their ground lease rider.
Fictitious and contrived trustee sale When theres equity, required to have an equity trustee sale, for two above entities had neither Lets make sure were on the on the same Computer Share information highway. SLS is so far in the dark, and were a bit premature on sending your hand picked local real estate agents son to illegally negotiate cash for keys and relocation assistance. Walks on to my front porch XX/XX/XXXX of XXXX, my name is XXXX XXXX XXXX, I am with XXXX XXXX. Really..? Before title is perfected ( still is not ) or the illegal recording is even documented.
SLS, you have had your chance to make this right, theres so many fingers pointing back to you, and lets be perfectly clear, you hired XXXX XXXX XXXX, they hired XXXX XXXX XXXX XXXX, and we intend to hire XXXX XXXX. XXXX, that name ring a bell?
Corruption and absolute criminal activity, stemming all the way back to ; XXXX XXXX XXXX XXXX XXXX, the sloppy hand off to XXXX XXXX and SLS, the quick and underhanded XXXX illegal delivery via a XXXX XXXX recording to XXXX XXXX in XXXX for XXXX XXXX XXXX XXXX XXXX , XXXX , then deliberately dumping off to XXXX, posting & publication, in which they reported ( not to their knowledge ) a fake/staged open cry trustee sale, on XX/XX/XXXX.
Sold back to the beneficiary? Wow!! No one there to bid on a {$900000.00} property where the starting bid is {$37.00}? The beneficiary sure got a good deal. The corruption commenced even further into false eviction in an unlawful detainer posted on my door today.
Investigators at the DFPI, DACA, CFPB, and Attorney Generals office, please obtain a copy of this document immediately, youll see clearly, the convoluted entities and dates that paint a clear picture of the obstructive illegal foreclosure, trustee sale, and eviction process that my family and I have painfully been subjected to..
XXXX SAMP ( youre very own in-house asset manager ) & specialized loan servicing, along with XXXX XXXX of XXXX XXXX XXXX XXXX , ( youve retained yourself? ) your decaying response to the DFPI was subpar, and the dodgy retorts are weak, dancing around the fact that youve altered documents and omitted the second and final recording of my property dated XX/XX/XXXX. Title 364 recorded fraudulent and altered documents by ADS approval at XXXX XXXX of XXXX, period.
As for the unlawful detainer, how XXXX pulled that off, is beyond logistic judicial law.
This was also noted and documented on XX/XX/XXXX in the supplementary report to the FBI.
In the defense of my family, especially my XXXX little girls that were babies, whove lived here for 15 years, in a brand new constructed, XXXX XXXX, HUD backed low income, first time buyers home. Again that is a shared equity, leasehold property, not fee simple, needing to be shoved out, on the street, illegally with no remorse or empathy, by unlawful actions.
Those who are accountable, which are many will endure justice, face to face.
Speaking of justice, XXXX XXXX & XXXX XXXX, can you explain to the other recipients in this email, how a local realtor walks in on a closed and private pre trial arbitration assemblage, signs as the plaintiff ( XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX ) who Is not employed or a representative internally externally, Or disclose independent contractor under said Trustee, who is a foreign corporation, doing business out of Delaware. The Realtor works for XXXX XXXX and periodically gets REO listings out of a portal if and when they become available. He can not sign as a witness, either, especially NOT as the plaintiff.
Exercising Code of Civil Procedure section 473 The Unlawful Detainer, and Stipulated Judgment need to be dropped, XXXX XXXX in XXXX for XXXX XXXX XXXX XXXX XXXX XXXX as a whole needs to be dismissed with prejudice.
XXXX XXXX, Request for Dismissal needs to be exercised immediately, and its not going to be pending approval from XXXX XXXX in XXXX for XXXX XXXX XXXX XXXX XXXX approval , or SLS, or their non-arms length asset manager, etc.
Thank you to all the recipients who took the time to read this, especially the Individuals of the State and Federal Agencies/Bureaus working alongside my Family and I, that are upholding the law and looking out for our best interests.
Always grateful, XXXX XXXX XXXX & XXXX Note : XXXX XXXX - Congressman Jared Huffmans office : Thank you for contacting me. I always appreciate hearing from my constituents, and I will respond to your message as soon as I am able. Thank you for your patience.Thank you for contacting me. I always appreciate hearing from my constituents, and I will respond to your message as soon as I am able. Thank you for your patience.
If this is an urgent matter, please contact one of my offices below : Yes, very urgent..
|
| 04/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I have a second mortgage on my home with XXXX XXXX, which is being serviced by Specialized Loan Servicing. I have never been late on a payment. In XX/XX/XXXX, they put the account in forbearance as a result of Covid-19 and our national pandemic and have since misrepsented the truth, and lied. I have always paid as agreed, and followed their instructions exactly as directed. Despite these facts, Specialized Loan Servicing has mishandled my loan, and is threatening my credit rating. The details are below : My income was effected due to Covid-19, and I contacted Specialized Loan Servicing ( SLS ) at the end of XX/XX/XXXX to inquire about available options as prompted by their website. My telephone conversation, and all subsecquent others, were recorded with my consent. I was advised that my account would be placed in forbearance, and that option was available for up to one year, at which time the payments would be deferred to the end of the loan, and they stated my credit would not reflect any late payments. During this conversation I explained that I am very concerned about doing anything that would adversely effect my credit score, as I am required to have perfect credit to maintain my employment status, and was assured that my credit would not be adversely effected as the forbearance was available due to Covid-19.
I continued to receive statements showing the payments that were due once the loan was in forbearance. Due to my concerns about my credit, I contacted SLS. When I inquired as to why I was receiving these statements, the representative explained that although the account was showing it was in forbearance, they would continue to send those statements in the event that I wanted to make a partial or full payment, and to document the amount of payments that would be added at the end of the loan once the account came out of forbearance. Because my credit rating is crucial to my remaining employed, I called at least 6 more times during XXXX to ensure there wouldn't be a problem. These calls are all recorded. I was assured I was in compliance and not considered late on any payments, and my credit would not be effected.
In XX/XX/XXXX, I contacted SLS and explained that I was ready to resume payments on my mortgage, and that I would like to attach the payments that were in forbearance to the end of my loan. The representative explained that she would be submiting an application to defer the payments and attach them to the end of the loan, and took my information over the phone. During this conversation, I reiterated that my credit rating is really important, and I would not want to do anything that would cause an adverse effect to my score. The representative assured me that as my income was in line with the loan, and I was following the correct steps I should have nothing to worry about, and that she had never seen a deferral be declined. I was told to wait for new loan information to come to the house.
While I waited for the loan information to arrive, at the end of XXXX I received several notices from SLS stating my mortgage was severely delinquent, and I needed to either pay all of the payments that were in forbearance or contact them for options. I called and spoke with their representative and was told the documents I was waiting for were being processed, and the notice was automatically generated. I was told to disregard the notice.
When I received an additional notice stating my mortgage was severely delinquent and all of the payments that were included in the forbearance were due, my wife called SLS. The representative she spoke with also assured her that the notices were automatically generated and we should disregard them.
In early XXXX I received a 19-page document dated XX/XX/XXXX detailing the options that were approved for my loan. To my surprise, I was offered a loan modification that lowered the current interest rate from 8.69 % to 2.949 %. This changed the monthly payment from {$850.00} to {$500.00}. I did not ask for this modification, and was surprised the bank decided to offer a discounted interest rate. As the document was very large, and so many of the previous notices contained information that we were told to disregard, my wife contacted SLS on XX/XX/XXXX and spoke to XXXX. My wife wanted to make sure we understood how to accept the option available, and that it was not going to adversely effect my credit rating. She was assured that as long as she paid the first payment by XX/XX/XXXX via XXXX XXXX, as directed, and paid the payments due in XXXX and XXXX on time, that we were in compliance with the new loan modification, and would receive new paperwork to sign shortly after the XXXX payment was received.
My wife made the first payment on XX/XX/XXXX, while on the phone with XXXX, who instructed her to send a copy of the XXXX XXXX receipt to a specific email address to ensure the payment would be acknowledged as sent and applied to my account in a timely manner.
On XX/XX/XXXX, I received another letter stating my account was severely delinquent and I needed to pay all of the payments that were in forbearance, or contact SLS for options. My wife called and spoke with XXXX, who assured her this is standard and must have crossed in the mail with the new paperwork. She was advised to disregard the notice.
On XX/XX/XXXX, I went to the SLS website to confirm my payment was credited to my account. The account was showing as severely delinquent, with the payment sent via XXXX XXXX posted as unapplied funds. My wife called and spoke to XXXX who advised her that the account hasn't been updated yet, and she should not worry. My wife told him that we have received the same answer everytime we call in, but everything in writing is very different. She wanted something in writing stating what has been agreed to and discussed over the phone. XXXX said the representative in charge over my loan is XXXX, and he would transfer her to that department. Then she was disconnected.
My wife called back three times that day until she was able to connect to XXXX 's department. She spoke to a representative named XXXX, who initialy explained that the statements are automatically generated and as long as we paid the first payment of the modification, that we didn't need to worry. My wife told her she would like something in writing to state what had been discussed verbally, as she continued to get the same answers on the phone, but the notices that came in the mail were very different and quite concerning. That's when XXXX placed her on hold, and came back stating the notices I received were actually correct, as the modification wasn't completed yet. She also stated that the investor declined a deferral for the payments in forbearance and offered a modification instead. XXXX stated my credit would reflect several months of being delinquent while the new loan was in process. My wife explained that this is not in any way what I wanted or agreed to. When she reiterated that my employment is dependent on my credit rating, XXXX asked if she was then declining the loan modification. My wife responded that what she wanted was to ensure I remain in good standing, and that my credit report stays in tact as was agreed during the numerous calls prior to talking with XXXX. XXXX stated that I should contest the negative entry on my credit rating. XXXX asked again if we were declining the modification. XXXX stated that I needed to use the letter contained in the 19-page packet sent on XX/XX/XXXX to ask for a reconsideration of the deferral if I was refusing the modification, or pay the entire past-due amount. My wife went through the packet while XXXX was on the phone and explained there was no such letter in the packet. XXXX was hostile, agressive, and not helpful in any way, so my wife asked to speak with a supervisor and explained that she would be filing a formal federal complaint. XXXX offered my wife the option of paying the remaining payments due for the trial modification, XXXX and XXXX, at that time to expedite the loan modification paperwork, but advised it would take approximately 30 days to get that paperwork generated as they had to ensure the escrow amounts are correct. My wife explained there is no escrow account associated with this loan as its a second mortgage. My wife paid the payments for XXXX ( confirmation # XXXX ) and XXXX ( confirmation # XXXX ), therefore fulfiling the payment requirements for a trial modification in an effort to preserve my credit rating until we could get everything straightened out, and the terms I agreed to executed. My wife again stated that she wanted to speak with a supervisor. XXXX stated that she was unable to transfer her to a supervisor, and one would be calling within 24 to 48 hours of their conversation. My wife canceled appointments for the next two days to ensure she did not miss that call. That phone call never came.
Today, I went to the SLS website to check on the status of my account. The account still shows as severely delinquent, the next payment is listed as due XX/XX/XXXX despite my wife having made the XXXX payment on the phone with XXXX, and the payments my wife made are either showing as having been applied to another payment or listed as, " unapplied funds forbearance. '' We made the XXXX trial modification payments for a total of {$1500.00}, however, the total shown as unapplied is {$660.00}. The payment showing due for XX/XX/XXXX is for the original amount of {$850.00}, with a total amount due of {$9700.00}.
Nothing is what was ever discussed or agreed to. I am deeply concerned about my credit rating and my ability to ensure the terms I agreed to are put into writing and executed without the supervision of the Consumer Financial Protection Bureau.
I would like XXXX XXXX to do what Specialized Loan Servicing originally said they would do, and what I agreed to do ; to attach the payments that were in forbearance to the end of my loan and to continue to report my account as current and paid as agreed, as I have done absolutely everything I agreed to do. If that means forfeiting the lower interest rate, I am willing to do so. I question if the investor was ever even contacted regarding the deferral, as the other option substantially cuts the return on their investment. My credit rating is vital for my employment, and my continued ability to pay my bills. I would never have agreed to anything that would put that in jeopardy. I have a large family who depends on me and there is no way I would do anything that would prevent me from being able to provide for them.
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| 04/20/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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My wife, XXXX XXXX XXXX, and I, XXXX XXXX XXXX, are both reaching out to you to report an injustice that is happening to us during these uncertain times with the Covid-19 pandemic. We have also contacted the local Mayor of XXXX XXXX, the Governor of CA, our Congressman XXXX XXXX and Senator XXXX XXXX. The office of both the Mayor and Congressman reached out to us regarding our situation and escalated our case to the XXXX XXXX Consumer and Business Affairs Bureau. On investigator from the Consumer Affairs Bureau let us know to file this complaint with you. After doing some searching on the CFPB site ( your site ) I found that there have been over 1,400 complaints filed about the same company we are dealing with. I did find 5 recent cases that are almost identical to what we have been going through with this Specialized Loan Servicing ( SLS ). Case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, and case : XXXX dtd XX/XX/XXXX. Again these were complaint cases I found on your site that are very similar to our case. Our intention is to note lose our primary residence as we have XXXX small children. Specialized Loan Servicing LLC ( SLS ) is asking us to pay them {$19000.00} or else they would move forward with setting a sell date on our home. Our first mortgage loan is with XXXX XXXX XXXX and we dont have any missed payments with them. The second loan, which we had no idea it even existed, is with SLS. SLS has had this loan for 8 years but has never sent us any communication previously and now they are threatening during these times. When we asked them to reconsider their actions during pandemic they said that it makes no difference and even questioned what pandemic? According SLS they have had our 2 nd ( home equity ) under their administration for the past 8 years and they have also admitted in several instances on a recorded line that they have not sent us one bill nor have they attempted to contact us regarding the lien on our property. Without any notice they have conducted dozens of home appraisals on our residence during the past 8 year and now that our home value has gone up, we have equity, they have threatened to foreclose unless we pay them what they demand. We hired an attorney to assist but unfortunately they have not been able get us a fair settlement and because SLS has placed a delinquency on our property we are not able to refinance our home to pay them their demand. SLS has offered a modification that should be considered extortion. The modification on the $ XXXX would end up costing us $ XXXX at the end of the term. Both my wife have pleaded with SLS and asked them to work with us, but their response is the same. They tell us that your home has equity you can chose to sell your home or pay us what we ask. We asked them to remove the delinquency so we can refinance and pay them but they refuse and hold it as leverage. We live paycheck to paycheck and live a simple life with our XXXX young children but SLS has taken advantage of our desperate situation. Their practices are unfair and based unjust. Why did they not contact us for 8 years? Why did they not give us an opportunity to make payments before placing a delinquent status on our loan and place a foreclosure lien on our property? Can Specialized Loan Servicing LLC ( SLS ) be investigated for their practice? How many more families have gone through this with them? How is it fair that they purchase a loan or service a loan but dont contact the property owners but continue to access interest, fees, and penalties? Here a quick history of what has happened : About 9 years ago both my wife and I filled bankruptcy because she was laid off from her job and at the time pregnant with our second child. During that time XXXX XXXX XXXX was the loan provider for our first and second mortgage ( old XXXX loan ). I had reached out to XXXX XXXX XXXX ( XXXX XXXX XXXX ) to see if we could modify the interest rate under the HARP program or any of the programs back then in XXXX as we had some financial hardship I was told there was nothing I could do since I made all my payments on time for 6 years and the only way I could modify my loan was to fall behind on payments.Give the bad advice and exhausting all of our savings, we decided to miss some payments so that XXXX XXXX XXXX would honor the loan modification. By that time we had cashed out my wifes 401k, borrowed money from family and friends, and maxed out our credit cards. We had no choice but to file bankruptcy ( Chapter XXXX ) and after the bankruptcy hearing, Chapter XXXX discharge, our first loan servicing was sold to a collection company called XXXX, a total nightmare to work with and a lot of dishonesty. When our first loan was being modified with XXXX XXXX XXXX I enquired several times about my second loan and was told not to worry and that the modification was all I needed to do to keep the house.Eventually the loan servicing for our first went back to XXXX XXXX XXXX and since XXXX we have not missed any payments.For the past 8 years not once did we hear about the second loan and had no idea what happened to it. We assumed that after the Chapter XXXX discharge the second being a home equity went away. We pulled several credit reports and the second never showed up ; in fact it stated the loan was closed at XXXX XXXX XXXX. We undeniable believed our second was part of the modification with XXXX ( now with XXXX XXXX XXXX ). We thought the HARP program reviewed our total debt and considered all of that prior to approving the modification.Since then we have had a XXXX child and my wife has not gone back to work. We decided childcare was too expense for XXXX kids and that we would try to manage our expenses as much as we could with one income. We have both agreed we wont be driving new cars, no lavish vacations, and very limited luxury to be able to afford the necessities. We live paycheck to paycheck and depend on some assistance from family at time. Currently we have a significant debt with credit cards, personal loans, and even had to borrow against my 401k. The money I make covers for the necessities but when things break around the house or some appliance needs replacement it becomes financially burdensome, but we try to manage as much as possible. We have not been behind any payments and mange to scrape by every month. Sometime in XXXX of XXXX we received a very disturbing communication from Specialized Loan Servicing LLC ( SLS ) which stated we have defaulted on the loan and that we are in danger of losing our home. This was an absolute surprise at a very difficult time during our lives. My father-in-law was diagnosed with XXXX XXXX XXXX months earlier and these were his last days. We were so very confused with eh foreclosure filing and threats that our house was going to be sold. We were still under the impression this loan dropped off after our bankruptcy and the ordeal with the HARP modification.was the first communication we had received from SLS and never even had one phone call from them.When we contacted SLS to see why they have not contacted us for 8 years and now threaten foreclosure their response was that they did not have too. They said since my wife and I had a Chapter XXXX discharge ( releasing personal liability ) they did not have to do any notification. After further questioning they did admit that our home now has a larger then debt equity so they have leverage to get me to pay or they would sell our home for a profit. When we logged into the SLS website we were able to pull documents that showed they appraised out home over 10 times in the past 8 years and waited until it had a large equity before they attempted to communicate with us. This is absolutely not fair to us as we had no idea who had our loan or that it ever existed. SLS took advantage of us and now wants to profit from it. We had never received a statement, letter, call, payment request, or acknowledgment from SLS that they had our loan. Even with the Chapter XXXX discharge they could have sent us a personal liability disclosure and let us know about the lean on our property. My wife and I hired an attorney from the XXXX XXXX XXXX to help mitigate the situation with the foreclosure. We did not have extra funds to pay-off SLS and were hoping we would refinance our home loan and get some funds from the equity to save our house. SLS has not agreed to settle on a lower amount, remove accumulated interest, remove fees, or remove the delinquent status so that we can refinance our home to pay them off. According to SLS our originating balance was approximately {$110000.00} 8 years ago and since then they have accumulated approximately {$45000.00} in fees and interest. SLS has offered a modification option to save our home that is totally unfair and unjust. They expect us to put down {$19000.00} and make {$540.00} per month payments for 480 months and at the end of the term pay them a balloon amount of {$93000.00}. This modification offer equates to {$370000.00} for the {$110000.00} we owed. This is simply outrages and they are taking advantage of the situation because they know we have XXXX small children and cant afford to lose our home. SLS gave us until XX/XX/XXXX to make the {$19000.00} payment plus the first monthly {$540.00}. They were supposed to call us last week to make the collection but they still have not contacted us. We are afraid they are purposely waiting so that they can say the modification is no longer on the table and take our home away from us. During these uncertain times it is impossible to make such a large payment. They are threatening to move forward with setting a sale date if we dont make the payment. My wife and I were going to borrow money from family and sell our jewelry to come up with this amount but with what has happened with the Covid-19 lockdown we can not do so. We clearly feel betrayed by SLS. There has been no communication, no intent to collect on debt, and false information provided. We have XXXX small children and one income. We are willing to take a loan out on our home to pay SLS but with the delinquent foreclosure status no company will give us loan. This is totally unfair as today we live paycheck to paycheck and are afraid we will lose our home during this Covid-19 pandemic. I should also let you know SLS has many complaints with the XXXX and lawsuits for similar practices. We sincerely hope you can in any way assist or guide us we may keep our residence.
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| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Specialized Loan Servicing LLC has taken an already difficult natural disaster related insurance claim and made it even more problematic. I spoke with three SLS representatives in different departments explaining in detail that the previous servicer could not endorse our claim checks due to a criminal investigation in which the servicer ultimately was barred from servicing the loan. The XXXX month delay has caused more damage and tremendous financial hardship as my wife and I covered all repair cost up until now.
On XX/XX/XXXX XXXX XXXX in SLS claims department assured me due to the prior circumstances that occurred my claim would be processed and expedited in the sum of exactly {$40000.00} and the remaining funds {$2000.00}, would be released after SLS had an inspection done. Please note the claim amount to be released from escrow in the initial agreement with SLS is considered a monitored disbursement.
Furthermore XXXX XXXX told me I did not need to include any receipts which show the cost my wife and paid out of pocket to make the home safe to enter after the natural disaster occurred. XXXX XXXX specified twice, all I needed to provide was the insurance adjusters worksheet. He gave me instructions on how to sign the checks over to SLS and mailing instructions.
Several days later I received a check by mail for {$10000.00}. Concerned SLS had arbitrarily breached the agreement I called back to the claims department and XXXX answered. I explained to him what happened and that the deception was unacceptable as it could lead to further repair delays and my family and I have already been out of our home 6 months.
He told me he remembered speaking with me and put me on a lengthy hold before returning and telling me my claim was entered into the computer wrong and that it has been corrected and the funds would be released from escrow.
Several days passed and I did not receive the promised funds. I called back and spoke with a representative named XXXX XXXX, who was very rude. I explained to her the situation and she stated her records show my claim is being treated as an old claim and that funds have been denied.
It was only after I explained to XXXX XXXX that I am well aware of my rights and I was covered during the time of the flood disaster as my insurance policy is backed by the XXXX XXXX XXXX XXXX XXXX she recanted her rhetoric. She stated the money is in escrow and that SLS has no problem reimbursing its costumers for out pocket cost..
I was then told to send the proof of receipts for the repairs done and my funds would be released immediately. XXXX XXXX apologized for XXXX and said he must have been new and made up something. I stated an apology will not cover SLS 's liability for the cost as more damages may occur to my home due to unnecessary delays being caused.
I requested that XXXX XXXX have a supervisor contact me concerning this matter. She stated their names were XXXX and XXXX and that she could not give me their last names and neither contacted me. I did not get to speak with the supervisors nor did they call me back at a later date as I was told.
On XX/XX/XXXX I spoke with a representative in the lost draft department named XXXX. She said my receipts are on file and that they were approved to release an additional {$1200.00}. This communication is further evidence of a pattern of SLS arbitrarily choosing disbursement amounts that violate the initial agreement and will do very little in helping us repair our property in a timely fashion.
It should be noted the first $ XXXX was sent out prior to SLS requesting receipts for the repairs we paid for out of pocket, as it was agreed the claim would be expedited due to the 6 month delay prior to SLS becoming the servicer in XX/XX/XXXX.
The {$1200.00} was not part of the reimbursement agreement established with SLS on XX/XX/XXXX. SLS has continued to conflated this matter through procedural negligence and false statements. SLS attempt to combine the remaining balance of our repair cost with the $ XXXX that was disbursed prior to SLS requesting proof of our personal repair cost is problematic and highlights a pattern of on inconsistency.
After the call with XXXX was disconnected while I was waiting on hold, I called back to the loss draft department and spoke with a representative named XXXX XXXX. She stated that the receipt I sent SLS for {>= $1,000,000} did not specify that it was paid in full. I stated I don't understand, it is a service receipt not an an invoice.
I contacted the contractor and resolved the matter and forwarded it to SLS. A week later on XX/XX/XXXX, I spoke with XXXX XXXX in the loss draft department. XXXX XXXX stated that SLS was still having a problem understanding if a balance was owed or if I paid the amount stated on the receipt.
On XX/XX/XXXX I spoke with XXXX XXXX in the lost draft department. She stated SLS did receive the signed and updated receipt required for their records but they will now need to schedule an appointment for an inspection. I agreed but clarified repairs required by the adjuster have not been preformed, as our personal funds were depleted repairing what we could while waiting on disbursement of our insurance claim funds.
XXXX XXXX stated the inspector would be coming for a basic check of the condition of the property as SLS has not seen the property since becoming the servicer. She said SLS would disburse possibly more than the {$18000.00} once the inspection is done but no less. I told her I have no problem with the inspection as my concern is that further delays on repairs will cause more damage.
On XX/XX/XXXX, I received a voicemail from a woman named XXXX who said she was calling to schedule an inspection. XXXX XXXX left a phone number XXXX XXXX ext XXXX. This number was a XXXX wireless cell phone which was disconnected. Furthermore she left a phone number for the company XXXX which is suppose to preform an inspection. Said company has not returned my calls despite me leaving voice mails in different departments XXXX times. ( XXXX ) On XX/XX/XXXX a man named XXXX from an undisclosed company said he was contacting me on behalf of SLS to schedule an appointment for XXXX. I explained to him XXXX left a disconnected phone number with an extension and that XXXX does not answer. He stated he would email them because they usually respond fast, try contacting them again and wait a day, and if I didn't hear anything back call him on the XX/XX/XXXX because, this is not ok.
I called XXXX XXXX on XX/XX/XXXX he did not answer I left him a detailed voicemail stating once again I was not contacted by XXXX nor did they answer when I called them. XXXX XXXX called on XX/XX/XXXX and left me a message stating that he is trying to reach out to the inspection company again and that he actually put an extremely high XXXX on the email to call me or text me. XXXX XXXX said he received an update showing that XXXX called me on XX/XX/XXXX.
XXXX XXXX stated wait another day and call him back as he would attempt to reach out to them. On Friday XX/XX/XXXX, XXXX from XXXX contacted me and stated she just spoke with her inspector named XXXX and to give him a call. I immediately called XXXX XXXX at XXXX and scheduled the inspection for XXXX XXXX XXXX XXXXXX/XX/XXXX, XXXX XXXX XXXX walked through the home and took pictures of the floors and the roof and gutter which has been repaired. He also took pictures up stairs and stated to me it is dry confirming no more water was entering the home from the wind damage to the roof as our receipts verify we also had the half the roof and gutter system repaired and replaced.
XXXX XXXX stated he had been watching my home for a year prior at the request of the inspection company XXXX and that he seen my sons bike on the porch and the kitchen light was on several times he even observeed my grandson I cutting the grass. He stated that he told his superior at XXXX that the home is occupied multiple times and as recently as a months ago ( XXXX ). If XXXX XXXX statement is true it indicates SLS like the previous servicer is aware that the home is XXXX and not abandoned and is still intentionally attempting to withhold claim funds needed to finish repairs in hopes of compouding finacial hardship in order to foreclose on our home.
Please note when the inspection was preformed by XXXX XXXX did not take pictures of the area associated with the second part of the insurance claim located in the basement and it accounts in part for the sum total of funds being held in escrow for repairs at this time. It also provides more evidence that repairs were initially started as I informed SLS.
SLS was made aware several times of the repair delays the criminal investigation of the previous servicer caused and they were barred from endorsing the insurance claim checks. I reiterated the above fact because our property suffered additional damage because of repair delays and my wife and I have covered the repair cost the best of our ability. Please note specific consideration and terms was discussed and agreed to via phone call with SLS. My wife and I have cooperated with every SLS request despite the pattern of misrepresentation its personnel.
On XX/XX/XXXX an SLS representative named XXXX told me SLS received the inspection photos at XXXX am and that they would contact me in XXXX business days. SLS has not contacted me as of XX/XX/XXXX.
On XX/XX/XXXX I spoke a SLS Representative name XXXX she stated SLS was waiting to hear back from the inspector and that they would try to get the direct contact information for the inspector to expedite. I explained to her the representative XXXX stated the results came in at XXXX on XX/XX/XXXX and that I have the inspectors direct contact number in front of me.
I requested that XXXX get a XXXX who would be able to give me a straight answer before I filed a complaint. She left me on hold for a considerable amount of time before telling me no XXXX were available and that she would have someone contact me later on today. I have no faith in SLS 's upper management to address this matter as they have repeatedly not returned my calls.
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| 11/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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To the Consumer Fiance.gov.
14 years of Foreclosure with XXXX XXXX I am writing to you today to make you aware of my case and situation regarding XXXX XXXX bank. I am going to try and give you the short version. We bought land in XXXX, in a small unincorporated town in Texas, called XXXX. XXXX acres ( XXXX -lot XXXX is XXXX plus acres with house and lot XXXX is XXXX plus acres of barre land ), which some people called a swamp. we had a vision to build a log home on the secluded acreage. We cleared the land and did most of the work ourselves. A lot has happened since XXXX of XXXX when I missed my first payment with XXXX XXXX. I have never entered into an agreement with XXXX XXXX and did not have a mortgage with them. I have refinanced my mortgage in XXXX with XXXX XXXX XXXX. The interest rate at the time was 8.75 %. XXXX XXXX bought it in a land grab sight unseen. See Amendment # 1 After losing my job in XXXX, my husband was on XXXX, so I was the principal bread winner of the family. I have XXXX sons, XXXX of which joined the military in the same year, and I was featured in the XXXX morning news. By XXXX I was in foreclosure and begged them for assistance. I had even told them that I had equity in the home, they could use to refinance and put the payments in the back of the note. They had offered to take on the back taxes we owed as well. I knew at the time this would not be a good thing, but our situation worsened. We entered into two forbearances, one in XXXX XXXX, which we made three payments on of {$6500.00}. The 2nd one was for 4 payments totaling {$9100.00} ( XXXX, XXXX, XXXX and XXXX, XXXX ). Once completed they where to modify the note. Instead they wanted yet another forebearnce. On XX/XX/XXXX we received a check for {$8200.00}. They denied the moficiation with no explanation. Not even sure how they derived at the number. IF they where so depserate to help us get caught up, why did they return money? They just wanted it to look worse than it really was... Now we are further behind then when we started working with them.
Never did they ever live up to the promise of giving us a loan modification. Finally in XXXX of XXXX, I had enough. I called the news paper and asked if they would do another article about the military family losing their family home. The newspaper agreed and called the bank about the impending article. It wasnt 24 hours later ; we got a call from someone claiming to be the secretary to the vice president of XXXX XXXX. We knew it wasnt true but at least we got their attention. We finally got the modification! They really didnt modify anything. No interest rate change, they put the past due in a silent second. 2nd mortgages are not allowed in Texas, I guess that is why it was silent? They promised to show us as current, which is what we really wanted so we could refinance with someone else. We mailed checks to XXXX XXXX, not the servicing company. This is where they asked us to send it to. It took them until XX/XX/XXXX to finally acknowledge that payments where being applied. See amendent # 2 and # 3 Then they said that the taxes increase, which we never got a statement from anyone to prove that. The letter of the increase was received after the date of the start date of the increase. This little amount was enough to show us late again. See Admendment # 4 and # 5 I had always made the payments via a paper check. One month when my son was getting married, I had forgotten to transfer the funds to the house paying account. I had already sent the check but by the time I realized I didnt transfer the funds the check had bounced. I called every day for almost 4 weeks to get someone to assist me. They told me since it was a paper check they where keeping it and would not resubmit it to the bank. I had to stop payment on the check and send a replacement. It even said replacement check in the notes.
See Amendment # 6 To this day they have not recognized it was replaced. They told the courts we missed a payment making us look like XXXX XXXX who dont pay their bills. They lied to a federal judge, and no one distributed it. See Amendment # 7 On XX/XX/XXXX the attached statment shows an increase plus late fees even though we made payements in time. See amendment # 8 They also changed servicing companies without telling us. ( New loan number and everything ).
During the duration of all this, we had hired a lawyer to help us fighting them because we where not going to give up on the family home. We hired a lawyer who only got paid if we won the case. This went on for years. She sued them for ruining our credit of which we were supposed to receive XXXX dollars but we never got it. It went into the account since we still showed us as behind. See Adendment # 9 and # 10 We grew tired of the run around and I had sent a complaint into your agency. You sent the complaint to the XXXX XXXX who used it against us in court. They showed that we were dissatisfied with our council. She said that we made her look bad to her other XXXX XXXX clients. We were frustrated with the system. Years of being in foreclosure. We hired another attorney ; this one wanted the money we were paying on the mortgage to be paid to them. This went on for several more years. Finally on XX/XX/XXXX, I lost my husband of over 40 years. He didnt even have life insurance so I could bury him. I had to sell his belongings just to pay for the funeral. I was devastated. I had nothing ; the house was supposed to be our nest eggA month later ( 8 years after missing our first payment ), I got an email from attorney that I had lost the case. He told me I could continue to fight and appeal the decision. I couldnt do that. The Social security people stopped my husbands XXXX checks immediately. I could NOT keep fighting them, I was exhausted, and devastated. The house was not my main concern. I was trying to figure out how to move forward being single and aloneI hired yet another attorney just to help fight the foreclosure which was sure to come after they won the case. I finally decided I should move closer to work, I could not live there by myself. I turned off the power and water and moved to an apartment. They sent a company to protect their investment This company broke into the house, put a pad lock on the back door and stole property out of the outbuilding. They also stole the original plans to the house which I left on the counter. I could not prove what was stolen. I never abandoned the home.
Fast forward to XX/XX/XXXX, I am remarried and wanted to get this elephant off my back. My new husband and I wanted to start our new life together and not have this hinder us in the future. The market values of homes rose enough where I might be able to sell it and maybe make a little profit. The bank did nothing to help. I got the pay off and they wouldnt help sell it at all. I hired the realtor and finally got a buyer in XX/XX/XXXX. It took until XXXX of XXXX, for the banks to work with us and all the red tape. All this time they where acessing late fees even though we where in a lawsuite disbuting their illegal accounting practices. They even charged attorney fees, while still in disbute. I was still fighting them when the closing occured. See amendment # 11 The buyers wanted the house bad and hung in there with me while I tried to get them to do anything! They not only made the full amount they claimed I owed ( still no statement ), plus the buyers had to pay all closing costs and the realtors fees. I got nothing!!! I feel this was a big injustice. I paid off the land ( 2 parcels, one with the house and one was bare land ). I used every favor I had to get electricians and people to help with the build. We did a lot of the work ourselves. Working day and night all for nothing! The house according to XXXX is now worth {$890000.00}, I only owed XXXX. The payoff was {$580000.00}, The sale price was {$620000.00}. The rest was fees and now the new owners have equity! Everyone made money on this house except the owners of the house!!! There is no breakdown of what all this money is for? There never was a statement of charges, just numbers on a peice of paper. Why can they get credit for things they paid and I got nothing for my orogonal invenstment and expenses? I thought I had protection with my homestead in Texas? See Pay off Amendment # 12 Whenever I asked why they would not reduce the interest rate when most Amercians ' where refiancing for a 2 % rate. I was told that the investors where not letting them do that. They where plauing a seroius game with people 's lives prior to XXXX. The investors Did XXXX 's, default swaps with Subprime mortages. I was one of them! They knew the risks, I made no deals with XXXX XXXX or their investors! I thought the federal govemrment helped the mortage companies out, which the Amercian tax payers paid for. I thought we would be protected from these uethecial practices! It is my knowledge they didn't even change the title over until XXXX. How are they collecting money on loans they didn't even have titles to?
See Amendment # 13 & # 14 Not sure why I am sending this or even telling my story. It has never amounted to anything. I dont think you will ever get XXXX XXXX XXXX care. They are not a peoples bank! They are greedy and out to make money at any cost to the homeowner. I guess its time to put all these boxes of legal documents into the shredder and move on with my life. Everyone told me I should be happy I am out from under this horrific ordealIts still hard to let go. My first lawyer was right, they will never admit to any wrongdoing. Wish I would have listened instead of going through all that. I could have just given it back to them and let them sell it themselves.
Thank you for your consideration in this matter.
Sincerely ; XXXX XXXX XXXX Loan numbers- XXXX and XXXX Property address- XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX address- XXXX XXXX XXXX XXXX XXXX Texas XXXX Phone- XXXX email address XXXX XXXX
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| 10/31/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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In XX/XX/XXXX I found out that my HELOC account with XXXX XXXX XXXX ( XXXX ) had been closed after the monthly payment I had submitted was reversed back to my XXXX checking account. I went into the Bank and all they said was it was closed and no one could find any information as to why. After multiple inquiries about my outstanding balance, I was told someone would call - this never happened. At the beginning of XX/XX/XXXX, my ex-husband in XXXX sent me a message that mail in my names had come to his home. We have been divorced since XX/XX/XXXX and he moved from XXXX to XXXX in XXXX I have never lived in XXXX and therefore, I assumed that it was junk mail. He forwarded the mail to me and that is when I realized that the mail were in names I had not used since XXXX and the documents were accusing me of being delinquent on a bill of XXXX held by Specialty Loan Service. It seemed like it was some kind of Phishing mail because none of the names used on all the mail were my current legal names- it was a mix of all names I have used in the past including my ex-husbands. Because the amount cited was similar to that I had owed on my HELOC, I decided to pull a copy of my credit report and that is when I realized that I had a big problem on my hands.
In XXXX I filed for Bankruptcy- my car note and HELOC loan ( both with XXXX ) were not part of the discharged accounts. I continued to pay on both these accounts till XX/XX/XXXX - when the HELOC Acct disappeared, and no one at XXXX could tell me what happened. I continued to pay the car note, at XXXX, which was scheduled to be paid off in XX/XX/XXXX. At the beginning of XX/XX/XXXX, my Car note account disappeared from my mobile accounts profile with XXXX. My first instinct was to think that I had paid it off and thus XXXX had removed it. Given what we had been going through, my husband encouraged me to call XXXX and confirm that this was the case. To my dismay a representative told me that I still owed $ XXXX. Her reason as to why the account had dropped off my mobile bank profile was that XXXX had instituted a new policy regarding accounts whose customers had filed Bankruptcy they could no longer submit payments via their mobile accounts! Apparently a new procedure -that had gone into effect 2 weeks prior! My bankruptcy was in XXXX, I had been submitting payments this way the whole time and would have had no reason to think I needed to do it differently. A change in policy/procedure was fine but why not notify the customer formerly? I never received any notification in this regard This is EXACTLY the way it went with the HELOC account in XXXX. Now, here I was at the end of my loan and was almost put in a position to incur fees/interest because the company changed a policy and procedure and me, as the customer did not deserve to be notified. This situation further confirmed my suspicion that XXXX, inspite of their insistence that they had sent me a notification, did not do their due diligence- I was not appropriately notified when they transferred my account to SLS LLC . A review of my credit report indicated that I had been delinquent on the HELOC loan since XX/XX/XXXX which was not true! I had been up-to-date with my payments on this account and the last payment I submitted to XXXX, when I was able to, was XX/XX/XXXX in the amount of {$250.00}. The paperwork from SLSs law firm indicated that I had been delinquent since XX/XX/XXXX. I never received any documentation or instructions from XXXX or any other company instructing me on changes in submission of my payments which I had the ability to pay. The documents that were forwarded to me from XXXX were the first information that I received regarding the HELOC account since reversal of the XXXX payment I had submitted to XXXX last year.
On XX/XX/XXXX - I went into my local XXXX branch and again inquired about the HELOC account and once again all I got was that the account was closed and no information was available. I presented the documents I had received and the representative gave me a number for The Reconcilement group ; XXXX XXXX XXXX, XXXX NC. Phone- XXXX ''. I called this number a couple of times and left messages- no one ever returned my call. I resorted to using the XXXX app via XXXX and sent a message to XXXX XXXX XXXX with my concern. Someone responded and I then received a call on XX/XX/XXXX and for the first time I got collaborating info that the HELOC Acct and these documents were connected. The representative told me that I needed to contact Specialized Loan Services, gave me a number and said that they had no more information for me since the Acct was not with XXXX. I raised the issue regarding the discrepancy in the information on my credit report and had to plead that she take a look at my account to confirm that I had been making payments till XX/XX/XXXX. I requested that this issue be escalated- she said someone would call but no one did until I was able to find an email of an executive member at XXXX! I expressed my disappointment that XXXX had not notified me of the transfer and the fact that no one at the Bank prior to this could access this information was proof that there had been a misstep in this process. I felt that my information was transferred in a manner that compromised my security. XXXX has my correct names and address, I have been at this address since XXXX -I don't understand why this situation happened. After multiple calls with a member of the XXXX escalation team, they maintained that they had transferred my account to SLS with my current Legal names and current address. XXXX agreed to make a correction to my credit report but would not assist me in finding someone at SLS that I could talk to.
I placed my first call to SLS on XX/XX/XXXX and offered the account number on the documents, and provided my social and names but my legal names did not match the names on the account. I proceeded to explain that those were my names prior to divorce etc. I was told that since those were not my legal names I needed to get an authorization from my ex-husband to discuss the account since the names did not match and they were not willing to have further discussions on the issue. The documents had indicated that I was expected to pay {$2000.00} in late fees/interest by XX/XX/XXXX and the next installment by XX/XX/XXXX. The principal balance in XX/XX/XXXX was about {$16000.00}. No one at SLS would talk to me about the issue because of the names. I was given a P.O Box to forward my concerns. On XX/XX/XXXX I sent 2 certified letters-one to the company lawyer ; XXXX XXXX and the company in Colorado. A week later I received a confirmation from the lawyer who indicated that he had forwarded my concerns to the company. I waited until about XX/XX/XXXX and decided to put together a packet of documents to prove my identity and sent it blindly to another P. O. Box address I obtained after calling the company back- pleading for a name or phone number which no one was willing to give me because I was not who I was supposed to be. I sent the certified letter and just waited.
On XX/XX/XXXX at my wits end, I decided to file a complaint with the XXXX XXXX XXXX. A week later they had not received a response from SLS and inquired if I had. On XX/XX/XXXX, I received the very first direct communication from SLS in my names but the contents were even more disturbing. The bill was demanding I pay {$4900.00} in fees/interest by XX/XX/XXXX! An additional {$2800.00} had been added to the {$2000.00} fees they had demanded in XXXX! I was incensed to say the least! The next day XX/XX/XXXX, the long awaited response was received via the XXXX XXXX XXXX. SLS was now pointing fingers at XXXX who they claim had given them the names and address they used. It is however not possible since those were not the names I used when I obtained the loan at XXXX. SLS offered to remove a portion of the fees but what came as a shock to me and what has triggered my anxiety and decision to reach out to CFPB with this complaint is the statement the SLS made Please be advised, SLS has determined that delinquency and foreclosure related fees assessed to your account in the amount of {$2300.00} will be removed. We are currently working to update your account regarding the removal of these fees. Foreclosure action has been terminated as of XX/XX/XXXX.
SLS was foreclosing on my property and I did not even know it! I am angry, I feel vulnerable How can a company have plans for such an action without notifying the consumer? For 2 months I have done everything I can to try and resolve this issue but am wondering if this was all part of the plan. Delay and provide obstacles to communications while accumulating fees and get the consumer to walk away after they have mounted prohibitive fees. The process of verifying my identity could have taken under 24 hours if they were really in the business of serving their consumers. I feel lucky that I may have avoided a catastrophe but I am not nave to believe that am the only one who befell this ill-luck! I am yet to resolve my situation and I am concerned that there are other people who have lost much, much more. For the last couple of months, I have randomly received solicitations by mail and text, offering to buy my home I am now convinced that SLS has put something out there that has precipitated these inquiries. I am concerned that I am not out of the woods yet and I hope someone can look into this issue and save myself and others from this unscrupulous company! I would like support in ensuring that SLS removes the fraudulent late fees from my account and that my credit report is not negatively impacted by SLS fraudulent actions.
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| 06/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I went through a Chapter XXXX in XXXX, and the plan was finalized XX/XX/XXXX. The account servicer at the time was XXXX XXXX XXXXXXXX XXXX.
As part of the plan, the property was appraised at {$460000.00}, which was the bank 's ( XXXX XXXX ) appraiser 's valuation. The remainder of the loan balance and missed payments - about {$300000.00} ) was converted to unsecured debt, and I was to make court-approved payments on the principal and the unsecured debt.
I commenced to make both my payments on time, but in month 6 - XX/XX/XXXX - XXXX began to return my court ordered payments for both categories and started reporting to the credit agencies that I was delinquent. In XXXX of XXXX my bankruptcy firm sent a strongly worded letter to XXXX that they were in violation of the court approved plan.
I continued to make all my payments on time, sent certified mail. For two and a half years the bank returned my court-ordered payments. Their reason was the funds were not sufficient to cover my payment. I called XXXX and their reasoning was that they were not accepting the cramdown, even though it was by federal court decree, and they wanted payment for the entire balance. To restate, by order of the court, and based on their own appraisal, the property was worth {$460000.00}, and the rest of the debt was in excess of the value of the property - established by their appraiser - and was thus converted to unsecure status. Under bankruptcy law, you can not secure a property for more than it is worth. They determined the worth, the court affirmed it.
After two and a half years in XXXX I reopened my bankruptcy case, because I was having the exact same problem with XXXX XXXX XXXX that I have had with XXXX They were playing by the same playbook - refuse payments, report me as delinquent to the credit bureaus.
The problem was I had a loan maturing with XXXX, and despite three years of on-time payments, XXXX XXXX lawyer ( he was XXXXXXXX XXXX lawyer, which originally had the note. But when the FDIC " sold '' XXXX to XXXX for {$1.00} Billion dollars and gave XXXX XXXXXXXX XXXX {$40.00} Billion loan portfolio, he began to work for XXXX ) chose to move for a " voluntary foreclosure. '' This attorney had a personal animosity to me because the judge had removed the receiver XXXX had put in place, and gave me back my building. As a XXXX I was finishing a rehab on this historical property. The judge saw photos of my other building restorations and told " XXXXXXXX XXXX attorney that XXXX 's receiver was pocketing the money and not moving to finish the project whereas she had seen pictures of my other building restorations, and she knew that I would finish the project, instead of just pocketing the money. XXXX XXXX attorney, XXXX XXXX, who loved to brag how fast he could take your building, moved to foreclose. I was unable to refinance because, although I was making my court-ordered payments on time, both XXXX and XXXXXXXX XXXX XXXXXXXX XXXX were reporting me as delinquent, even though it was them returning my court ordered payments.
Anyhow, I lost the building, and reached a settlement with XXXX without the judge 's assistance. She wanted to go to trial over what was a clear violation of the Federal Bankruptcy Court 's orders. I realized she was extremely biased against debtors, and did not pursue a case against XXXX at that time, even though they were still refusing my payments and destroying my credit. The judge closed my case in XX/XX/XXXX once she confirmed my settlement with XXXX. Given her open bias against debtors, I could not pursue XXXX in her court.
After XXXX XXXX years of sending payments to XXXX, including paying off the " deficiency judgement '' which was the amount I owed on the unsecured portion of the debt, I stopped sending payments, because clearly they did not want the money, at least the money the court said they could have. I would call XXXX, and they would insist I owed the principal amount of {$680000.00}, plus all the missed payments. I would insist the court order was for {$460000.00} principal payments, and the rest was converted to unsecured debt. And we have been at a standstill for 12 years.
In XX/XX/XXXX, four years after the confirmation of my Chapter 11 Plan of Reorganization, XXXX once again filed a foreclosure action against me - despite the fact I had met all the terms of my Bankruptcy. For reasons unknown to me, or that I can't remember, the bank rescinded the Notice of Foreclosure and ceased communication with me. I did receive a letter that my loan had reached the 10 year mark, and my payments were reduced because of the much lower interest rates prevailing that the 6 3/4 % of the original note, but a ) it was clear this was based on the complete original loan amount, which the court had struck down, and b ) I was advised by counsel not to pay the amount since it was not in concordance with the Federal rulings in my case.
I did pay a credit repair service to demand XXXX stop reporting me as delinquent, when it was them refusing my payments. This was accomplished and my credit started to slowly improve.
In XXXX the bank transferred my loan to Specialized Loan Servicing, which is XXXXXXXX XXXX outlaw servicer. I will pause here and remind everyone that XXXX XXXX has admitted to multiple counts of fraud, spanning many categories, so I am not making up the fact that they conduct business with a high level of fraud.
I called SLS thinking perhaps we could have a fresh start. They were still insisting on the {$680000.00} principal. Following that, I would occasionally call SLS asking for a payoff, because I wanted to refi the note. By this point they were refusing to even discuss my loan stating that because the loan had matured in XXXX, there was confusion regarding the payoff amount. Finally in XXXX they sent me an IRS 1048 reflecting a {$460000.00} balance, but no other evidence of what they felt I owed them. Every time I would go to refi one of my other buildings, questions would arise about the property that SLS was servicing, and I would explain that SLS was basically refusing to discuss my loan. Banks, being the suspicious creatures they are would then reject my loan. I was forced to pay 9.9 % on commercial loans because SLS had so tarnished my reputation, despite a perfect payment history as reported by the credit bureaus.
Four more years go by, I have no communication from SLS. Finally in XXXX of XXXX I get a letter from SLS saying they are ready, under California Law, to avoid foreclosure.
Once again, no mention of what is owed or any facts related to my loan.
On XX/XX/XXXX SLS hires a law firm and they record a notice of default against my property, demanding {$95000.00} in arrears and a principal amount of {$680000.00}, the number that was converted to {$460000.00} principal and the balance as unsecured debt 13 years ago in Federal Court. SLS has now ignored the Federal Bankruptcy Court 's ruling for 12 years, destroying my credit, threatening my livelihood, the reputational damage of an unpaid loan.
I hired an attorney and we sent their counsel a request for a payoff letter for the loan. Their counsel insisted we contact SLS directly. My attorney wrote SLS a letter asking for a payoff letter. SLS responded that it was their attorney that would have to provide such documents, but that a payoff letter would be forthcoming.
Weeks went by and no letter. My attorney wrote SLS 's attorney again, demanding that either they or SLS provide a payoff letter.
Finally, on XX/XX/XXXX we received a payoff letter from SLS. It is demanding over {$1.00} XXXX dollars to pay off the loan. In the payoff they state there is {$460000.00} principal owed and they refer to the part of the that was converted to unsecured - and which I paid off - as " deferred principal, '' which is not in the bankruptcy plan.
They further create payments and fees, based on information in defiance of the Reorganization Plan, bringing the balance owed to over {$1.00} XXXX dollars.
So now we have a bank that has openly defied the XXXX XXXX, that has changed the default amount from {$95000.00} and {$680000.00} to over {$1.00} XXXX dollars.
Under Bankruptcy law any amounts that are in concordance with the plan, and are returned by the creditor, are forfeited by the creditor. You can not refuse court ordered payments to trigger a default. You refuse payment, you lose it. Just to be clear, I have always kept my casualty hazard insurance paid up on this property.
I am seeking to resolve this matter in concordance with the Bankruptcy Plan that was approved in XXXX. I want the NOD withdrawn. Unfortunately, otherwise I will have to seek sanctions and relief from the XXXX XXXX for this egregious ignoring of a confirmed bankruptcy plan, the reporting of false information to the credit bureaus, loss of reputation and of course their culpability in reporting false information to the credit bureaus that resulted in me not being able to refi my XXXX property, which would now be worth in excess of {$2.00} XXXX dollars.
12 years of stress, even though I have followed the court order to a " t '' and SLS and XXXX act as if the court order doesn't exist.
I would appreciate any help you can offer in resolving this. CFPB was instrumental in resolving the XXXX case, which was a mirror of this problem, but which was resolved - with your help - in XXXX.
Thank you.
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| 12/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Synopsis : We are requesting help retaining our home of 24 years. It is being threatened with foreclosure after our XXXX forbearance became due immediately. We assert our mortgage servicer, Specialized Loan Servicing ( SLS ) and the investor, XXXX XXXX XXXX XXXX XXXX, were deceptive by not providing clear and transparent information that XXXX XXXX forbearance, a lump sum ( {$56000.00} ) was our only home retention option. We do not have anywhere near that amount and SLS has not given us any reasonable means to avoid foreclosure. Before forbearance we were current on our payments and never would have entered into XXXX related forbearance if we had known a lump sum was the only resolution- we would have sought other options. Also, we were told we were evaluated and then reassured that there were other retention options during the 18-month forbearance.
We have until XX/XX/XXXX to make our account current or SLS will begin accelerated foreclosure and we will also be responsible for legal costs. If we didnt know better, we would think SLS and the XXXX XXXX XXXX XXXX XXXX XXXX taking advantage of the pandemic to force us out of our home. We want to stay in our house and are willing to work together with SLS and the investor on any affordable options to prevent foreclosure.
Detail : In XX/XX/XXXX due to the XXXX pandemic we had a reduction in household income. At the time we were current on our mortgage payments. I contacted SLS and inquired about forbearance and the terms. SLS stated they evaluated our account and it was given ( Exhibit A ). I never filled out an application or received any legal documentation describing any conditions or qualifications. With the continuation of XXXX I extended the three-month forbearance six times and at each extension SLS claimed to evaluate our account before each extension ( Exhibit A ).
I was concerned about the impact of forbearance and during the 18 months contacted SLS frequently asking about XXXX options available ( Exhibit B ). The only letter I received indicating a lump sum was due at the end of forbearance was dated XX/XX/XXXX ( Exhibit A, page XXXX ) ; all the other extensions never mention this. In XX/XX/XXXX before the end of the first forbearance, I was reassured by SLS agents that lump sum was not the only option and not to be concerned as almost always the deficit could be resolved with an affordable option and they would work with us. No documentation I received ever stated lump sum could be the only retention option.
Forbearance ended on XX/XX/XXXX and I was prepared and able to resume making monthly payments. On XX/XX/XXXX I applied for loan mitigation assistance as instructed by SLS. Assistance was denied ( Exhibit C ) on XX/XX/XXXX. SLS claimed the mortgage was at the loan modification limit according to investor guidelines. I had no indication this was a possibility and was shocked that we were being forced to give up our home unless we could come up with {$56000.00}. We do not have anywhere near this amount available. SLS offered short sale or deed in lieu of foreclosure. We do not want to give up our home so these were not viable options for us.
I requested an independent review on XX/XX/XXXX and got the same response. In the appeal letter ( Exhibit D ) I stated that I was never informed about investor rules and was constantly told by SLS agents there were other options than a lump sum. The appeal was denied by SLS on XX/XX/XXXX and communicated in a letter dated XX/XX/XXXX ( Exhibit XXXX ). In the rejection SLS stated " ... a complete loss mitigation application was needed to evaluate the account for all available options. '' ( Exhibit XXXX ). In effect SLS and the investor would not have told me this modification limit until I applied for a loan modification. However, this " XXXX '' requires that I go through forbearance to know my financial situation before I could apply for loss mitigation and only then find out there were no realistic retention options.
I do not think the investor rules were difficult for SLS to discern and notify us. At each forbearance extension request SLS stated the account would be evaluated ( Exhibit A ). In the subsequent approval SLS never stated ( or discovered ) that the loan had exceeded the modification limit. I also note that for our appeal it took only three business days for SLSs independent review ( dated XX/XX/XXXX ) to make this determination ( Exhibit XXXX ) - implying this did not take much effort and could have been easily determined when we first applied for forbearance.
Since being denied any retention options other than lump sum, on multiple calls to SLS I offered to accept a payment plan or any reasonable means to stay in our house. Currently, our financial outlook is positive and I restarted payments in XX/XX/XXXX and will continue. It is only the XXXX forbearance payments that are outstanding.
Lastly, on XX/XX/XXXX XXXX sent a notification ( Exhibit F ) stating they will begin accelerated foreclosure in on XX/XX/XXXX if we do not bring our account current. An SLS agent told me we are on the fast track for foreclosure. We are asking for some resolution before foreclosure begins and we are also liable for any legal costs. I have explored refinancing but we were unqualified because of the forbearance. I also looked into government mortgage assistance programs, but we are not qualified.
Conclusion : We contend : 1. It was in the least negligent and possibly deceptive for SLS and the investor to have offered forbearance when they could have easily told me in advance that we were ineligible for loan modification.
2. As such I did not get accurate and timely information to make an informed decision on forbearance. It is not my fault that we did not receive pertinent information that I had no realistic retention options. SLS stated they could not tell me this until I applied for a loan modification however it makes no sense to apply for a loan modification until I went through forbearance and only then knew our financial situation. Knowing that a lump sum was the only retention option, I never would have entered into forbearance and consequently put our home at risk. I was continually reassured during the extensions that SLS would work with us, but they arent.
3. In the initial forbearance was I told the lump sum amount, all subsequent letters mention that SLS wont know the assistance that can be offered until I apply, but no lump sum is mentioned. In this correspondence they state : we realize that most people will not have the funds to immediately pay the months of paused payments 4. We do not know regulatorily what is required from the investor but the CFPB website page ( https : //www.consumerfinance.gov/coronavirus/mortgage-forbearance-during-covid-19-what-know-what-do/ ) states : Forbearance ends with a payment plan, not a lump-sum payment Homeowners who receive COVID hardship forbearance are not required to repay their paused payments in a lump sum once the forbearance period ends.
How can a lump sum payment be expected at the end of the forbearance when we did not have the means to keep up with payments to begin with?
5. I was current on our mortgage at the beginning of forbearance and would have continued to be except for this natural disaster. COVID-19 is unprecedented and should be handled as such despite investor guidelines. We have financially recovered, resumed making payments, and will continue.
XXXX. As a secondary complaint, during the last several months I never talked to the same person at SLS twice. I was assigned a single point of contact but that person was never available when I asked. Depending on who I talked to I was given different options on what possible actions to take. Most notably on XX/XX/XXXX I talked for a long time with a very concerned and sympathetic agent who said she would propose a repayment plan to her team and let me know in a week. A week later after not hearing anything I called and talked to someone else who said it was denied almost immediately according to their records. Im not sure if I would have heard a decision if I hadnt called, but it wasted a week of our time on a tight timeline with foreclosure looming. Its also frustrating since I seemed to talk to two different departments, one has to do with mitigation and the other possibly foreclosure prevention. They dont seem to talk to each other. Each time I have to explain the circumstances and start from the beginning.
I built the house in XXXX, raised a family here, and invested much time and money in upkeep and improvements. This is where my wife and I plan to retire. I repeat from our review letter to SLS and the investor : Despite the loan modification limit, we are also making an appeal for understanding and help. We are desperate to keep our home and all we have invested and honestly do not know where we will go if we are forced to move.
Attachments : Exhibit A. Offers of forbearance and possible resolution options from SLS Exhibit B. Online messages asking about resolution options Exhibit C. Loan modification denial Exhibit D. Request for denial review Exhibit E. Loan modification appeal denial Exhibit F. Notice of intent to foreclose letter Exhibit G. This complaint
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| 05/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been trying to settle my overdue mortgage payments withmy mortgage servicer, Specialized Loan Servicing LLC ( SLS ), since XX/XX/XXXX. The first time I was contacted by SLS and spoke to one of their representatives was XX/XX/XXXX. Apparently, my mortgagewas transferred to SLS in XX/XX/XXXX but they failed to communicate this to me.
SLS referred me to their attorneys, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, for the settlement of all payments but their attorneys became unresponsive and did not provide a settlement agreement thatwould include a correction of their billing statement thatcontained unjustified and unexplained charges in the amount of {$4100.00} at the time.My calls and emails to SLS 's attorneys remained unanswered after they had promised to address my concerns and send anew settlement offer.
I do not dispute that I currently owe past-due payments for mortgage, interest, and taxes to my loan company and I stated multiple times in writing and on the phone that I want to submit all overdue mortgage payments. I dispute that SLS has started foreclosure procedures instead of allowing me to reinstate my loan. SLS and their attorneys will only grant the reinstatement of my loan if, in addition to the regularmortgage, interest, and lawful Escrow charges, I will also pay their additionalfees/charge of currently {$7200.00} in " legal fees '' and an unitemized amount of $ XXXXfor " corporate advances '' that seems to include {$3300.00} in attorney 's fees.
I requested itemizations and explanations for these amounts and asked for a deletion of the legal and attorney fees when they first occurredin XX/XX/XXXX but never received a response from SLS or their attorneys, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX to this request.
Thereshould not havebeen any litigation and legal fees applied to my account tobegin with because my mortgage was under forbearancewhen it was transferred to SLS and furthermore, SLS did not send any notifications, billing statements, escrow statements, or notices to my correct mailing address ( same as the address of my residence ) .SLS did not inform me of the transfer and did not introduce themselves as the new mortgage servicer until eight months after transferring the loan. It turned out that SLS sent previous letters and notifications to the wrong address instead of my correct address.
My address has not changed in the years that my loan was active and the error in the address was SLS 's mistake. I have downloaded all previous correspondence that SLS sent to the wrong address from their portal and informed them about their mistake in XX/XX/XXXX when it first became clear after I researched what might have happened to the letters and notices. SLS is not admitting to any mistakesthey have, however, corrected my address in their system in the meantime and continue their foreclosure lawsuit against me. SLS startedcourt proceedings on XX/XX/XXXX, without previous communication with me and without trying to mediate, and without ruling out any mistakes on their side.
In more detail : My mortgage was serviced by XXXX Bank XXXX XXXX and, following XXXX, I requested a forbearance on my loan in XX/XX/XXXX with Suntrust/Truist to allow me XXXX to recover financially from XXXX hardships. My mortgage was transferred to a new servicer, Specialized Loan Servicing LLC, in XX/XX/XXXX, without informing me. I was not notified by SLS about their servicing of my loan XXXX XXXX.
Until I showed them and notified them about their mistake, SLS sent all letters and notifications to an address that is not mine. My address has not changed and the error originated with XXXX.
SLS contacted me about my mortgage for the first time by phone on XX/XX/XXXX, and it turned out later that my forbearance was not transferred along with the loan. Untilthis day I had no knowledge of Specialized Loan Servicing. Specialized Loan Servicing e-filed for foreclosure on my home and denied my request for mortgage forbearance under theCARES Act because SLS had already started foreclosure proceedings.
After many phone calls to try to explain that SLS had an error in their data system and kept sending their statements and notices to an address that is not mine, finally, they corrected my address but kept denying any knowledge or eligibility for forbearance. SLS offered me a loan modification instead, which, after review andlack of detail and clarity of terms andconditions, I declined.
The loan modification would have added 10 years to my mortgage term, the modification agreement showed charges that lackedan explanation, and there was no concise information/express statement on whether my agreeing to the loan modification would stop SLS 's foreclosure proceedings. I also requested that SLS would correct my credit reporting and requested that all negative reporting would stop and existing negative reporting would be corrected. I should have been under forbearance with no negative impact on my credit reporting.
A hurricane was heading to my area and I called SLS on XX/XX/XXXX, to ensure that my insurance was in place. They emailed me a copy of a notification dated XX/XX/XXXX ( addressed to an address that was not mine ) to inform me that my insurance had expired. With an approaching hurricane, there was a moratorium in place for renewing/buying insurance. SLS had been negligent about my account and did not fulfill the insurance coverage in time and did not give me a chance to correct the payment in time. I submittedmy home insurance payment in full directly to my existing insurance provider as soon as the moratorium was lifted on XX/XX/XXXX and informed Specialized Loan Servingabout this payment on the same day. To date, SLS has not confirmed that my insurance and insurance payment was applied correctly to my account.
I requested the reinstatement of my loan and agreed to submit all my overdue mortgage payments and lawful charges of interest and Escrow amounts to SLS in a lump sum and requested that they would let me know the total amount that I had to pay to reinstate the loan. SLS sent me a reinstatement agreement that showed the overdue payments but also includedadditional charges in the amount of {$3800.00} consisting of " legal fees '' and " corporate advances. '' I requested an itemization of the charges and asked that the legal fees would be reversed as SLS had failed to send any of their letters and notifications to my address and did not communicate with me until XX/XX/XXXX.
After numerous phone calls and attempts to get clarification on the legal fees and charges that were applied to my account, SLS informed me that I had to address and inquire about the legal fees and charges with their attorney and come to an agreement with them. I called their attorney, XXXX, XXXX, XXXX, XXXX XXXX XXXX PLLCimmediately and their representative, XXXX XXXX, stated that my foreclosure was now on hold and they would honor my request, they would send the request to SLS for approval, and I would receive a new settlement agreement.I called/emailed the attorney 's office to follow up and requested to settle the matter several times but they stopped responding. It became clear that my mortgage was not " on hold '' as XXXX XXXX tried to make me believe. I had a deadline to file my response and defenses to SLS 's foreclosure claim in court on XX/XX/XXXX.
With SLS 's attorneys becoming unresponsive andthecase moving forward in court, I had to hire a legal representative of my own to try to negotiate with SLS and SLS 's attorneys and provide a settlement agreement that would hold up in court to stop foreclosure and would also request that my credit reporting would be corrected. I wanted to submit all overdue payments in a lump sump and was certainly willing to pay all lawful fees and charges but disputed their attorneys ' fees and litigation costs.
In XXXX XXXX, XXXX 's attorneys sent a new settlement offer/agreement that demanded {$7100.00} inlitigation fees and {$3300.00} in attorneys fees.
Most of the additional fees and charges could have been avoided if : A. Specialized Loan Servicing had done their due diligence and ensured to send their notices and letters to my correct address, XXXX SLS had accepted my payments and reviewed my valid concerns over their attorney 's fees, and accounting mistakes ( they had not applied my insurance payments to my account ) and also addressed my concernsabout credit reporting but instead, SLS referred me to their attorneys, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX SLS had provided concise information about charges to my account and Escrow statements. There are discrepancies in SLS 's statements and breakdown of charges in billing and settlement statements when compared to the breakdown of charges that their attorney 's office has sent me.
To date, I have not been given the opportunity to discuss my valid concerns with a qualified SLS representative. All my calls and requests for escalation of my case to a senior management team member or account specialist at SLS remained fruitless. Instead, SLS referred me to their attorney, and every time I try to settle my account with the attorney, they charge more litigation and attorney 's fees.
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| 11/08/2023 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Specialized Loan Servicing continues to try and collect an alleged debt that is not owed. Under the XXXX when a consumer who signed a simple contract presents legal tender and it is refused under federal law the debt is discharged. Specialized Loan Service did not actually loan anything of value to me therefore there is no loss. If they have proof of loaning me money please provide me with the ORIGINAL book entry for this consumer transaction.
3-203. TRANSFER OF INSTRUMENT ; RIGHTS ACQUIRED BY TRANSFER.
Primary tabs ( a ) An instrument is transferred when it is delivered by a person other than its issuer for the purpose of giving to the person receiving delivery the right to enforce the instrument.
( b ) Transfer of an instrument, whether or not the transfer is a negotiation, vests in the transferee any right of the transferor to enforce the instrument, including any right as a holder in due course, but the transferee can not acquire rights of a holder in due course by a transfer, directly or indirectly, from a holder in due course if the transferee engaged in fraud or illegality affecting the instrument.
( c ) Unless otherwise agreed, if an instrument is transferred for value and the transferee does not become a holder because of lack of indorsement by the transferor, the transferee has a specifically enforceable right to the unqualified indorsement of the transferor, but negotiation of the instrument does not occur until the indorsement is made.
( d ) If a transferor purports to transfer less than the entire instrument, negotiation of the instrument does not occur. The transferee obtains no rights under this Article and has only the rights of a partial assignee.
3-601. DISCHARGE AND EFFECT OF DISCHARGE.
( a ) The obligation of a party to pay the instrument is discharged as stated in this Article or by an act or agreement with the party which would discharge an obligation to pay money under a simple contract.
( b ) Discharge of the obligation of a party is not effective against a person acquiring rights of a holder in due course of the instrument without notice of the discharge. 3-602. PAYMENT.
( a ) Subject to subsection ( b ), an instrument is paid to the extent payment is made ( i ) by or on behalf of a party obliged to pay the instrument, and ( ii ) to a person entitled to enforce the instrument. To the extent of the payment, the obligation of the party obliged to pay the instrument is discharged even though payment is made with knowledge of a claim to the instrument under Section 3-306 by another person.
( b ) Subject to subsection ( e ) a note is paid to the extent payment is made by or on behalf of a party obliged to pay the note to a person that formerly was entitled to enforce the note only if at the time of the payment the party obliged to pay has not received adequate notification that the note has been transferred and that payment is to be made to the transferee. A notification is adequate only if it is signed by the transferor or the transferee ; reasonably identifies the transferred note ; and provides an address at which payments subsequently can be made. Upon request, a transferee shall seasonably furnish reasonable proof that the note has been transferred. Unless the transferee complies with the request, a payment to the person that formerly was entitled to enforce the note is effective for purposes of subsection ( c ) even if the party obliged to pay the note has received a notification under this paragraph.
( c ) Subject to subsection ( e ), to the extent of a payment under subsections ( a ) and ( b ), the obligation of the party obliged to pay the instrument is discharged even though payment is made with knowledge of a claim to the instrument under Section 3-306 by another person.
( d ) Subject to subsection ( e ), a transferee, or any party that has acquired rights in the instrument directly or indirectly from a transferee, including any such party that has rights as a holder in due course, is deemed to have notice of any payment that is made under subsection ( b ) after the date that the note is transferred to the transferee but before the party obliged to pay the note receives adequate notification of the transfer.
( e ) The obligation of a party to pay the instrument is not discharged under subsections ( a ) through ( d ) if : ( 1 ) a claim to the instrument under Section 3-306 is enforceable against the party receiving payment and ( i ) payment is made with knowledge by the payor that payment is prohibited by injunction or similar process of a court of competent jurisdiction, or ( ii ) in the case of an instrument other than a cashier 's check, teller 's check, or certified check, the party making payment accepted, from the person having a claim to the instrument, indemnity against loss resulting from refusal to pay the person entitled to enforce the instrument; or ( 2 ) the person making payment knows that the instrument is a stolen instrument and pays a person it knows is in wrongful possession of the instrument.
( f ) As used in this section, " signed, '' with respect to a record that is not a writing, includes the attachment to or logical association with the record of an electronic symbol, sound, or process to or with the record with the present intent to adopt or accept the record.
3-603. TENDER OF PAYMENT.
Primary tabs ( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract.
( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates.
( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument.
3-604. DISCHARGE BY CANCELLATION OR RENUNCIATION.
Primary tabs ( a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the party 's signature, or the addition of words to the instrument indicating discharge, or ( ii ) by agreeing not to sue or otherwise renouncing rights against the party by a signed record.
( b ) Cancellation or striking out of an indorsement pursuant to subsection ( a ) does not affect the status and rights of a party derived from the indorsement.
( c ) As used in this section, " signed, '' with respect to a record that is not a writing, includes the attachment to or logical association with the record of an electronic symbol, sound, or process to or with the record with the present intent to adopt or accept the record.
8-501. SECURITIES ACCOUNT ; ACQUISITION OF SECURITY ENTITLEMENT FROM SECURITIES INTERMEDIARY.
( a ) " Securities account '' means an account to which a financial asset is or may be credited in accordance with an agreement under which the person maintaining the account undertakes to treat the person for whom the account is maintained as entitled to exercise the rights that comprise the financial asset.
( b ) Except as otherwise provided in subsections ( d ) and ( e ), a person acquires a security entitlement if a securities intermediary : ( 1 ) indicates by book entry that a financial asset has been credited to the person 's securities account ; ( 2 ) receives a financial asset from the person or acquires a financial asset for the person and, in either case, accepts it for credit to the person 's securities account ; or ( 3 ) becomes obligated under other law, regulation, or rule to credit a financial asset to the person 's securities account.
( c ) If a condition of subsection ( b ) has been met, a person has a security entitlement even though the securities intermediary does not itself hold the financial asset.
( d ) If a securities intermediary holds a financial asset for another person, and the financial asset is registered in the name of, payable to the order of, or specially indorsed to the other person, and has not been indorsed to the securities intermediary or in blank, the other person is treated as holding the financial asset directly rather than as having a security entitlement with respect to the financial asset.
( e ) Issuance of a security is not establishment of a security entitlement.
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| 10/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS has put me into forbearance and caused many issues from their actions. I never asked for forbearance and I have actually advised numerous times in my dealings with them that I did NOT want forbearance. They put my loan into forbearance and removed my automatic draft, both without my permission. They have breached their contract with me and I need immediate and full resolution...
Timeline with SLS XXXX I lost my job with my previous employer and reached out to SLS to request an extension to defer 2 monthly payments. I went through a very long and very extensive painful process with them to try and seek the assistance I requested. After countless hours of multiple conversations and even filing a CFPB complaint against them, I finally spoke to someone who advised my loan can not have an extension and that forbearance or loan modification are only available to me. I advised I am not interested in either of those options. At this point, I had found a new job and I was thankfully able to maintain my mortgage payments. I did adjust my automatic draft with them so that I was no longer paying extra funds into my Principal Balance and it would be drafting the monthly payment amount moving forward. Fast forward to XX/XX/XXXX XX/XX/XXXX o Received a letter from SLS advising that my loan was 2 months past due and that they had put my loan into forbearance.
o Logged onto their website to look at my loan information, it reflected that I was 2 months behind. I have an automatic draft contract with SLS and I have advised in the past that I do not want forbearance. There is no reason my loan should be in this status.
XX/XX/XXXX XXXXXXXX XXXX o Missed a call from SLS. No voicemail or message was left.
XXXX o Received a call and was advised that my loan was 2 months past due ( total amount of {$1800.00} per their website ). I advised that I received a letter stating my loan was past due and also that my loan was in forbearance. Thats not possible since my loan is on an automatic draft per the contract that I have with SLS and that I did not request forbearance and expressly stated on the phone that I did NOT want it. I advised on breaking CFPB guidelines and that I have had to file a CFPB complaint in the past on SLS. I had also advised that I have mentioned numerous times that if they call my phone, they have to leave a message. The Account Representative disconnected the call from their end while we were speaking.
XXXXXXXX XXXX o I called the SLS phone number ( XXXX ) back and spoke with a female. I advised I would like to lodge a complaint on the previous Account Representative that hung up on me. I advised the situation and that I needed to speak with a Manager and have been expecting a call back from one. During this conversation I received a call from SLS, I swapped over to the new call since I believed it was the Manager I had been waiting on. No one would answer me when I picked up, it remained blank with no communication from their end for approximately 1 minute. All of a sudden there was a ringing as if it was trying to connect me with someone. However, it went to a voicemail that stated the phone number XXXX.
XXXXXXXX XXXX o It was suspicious since it was not SLSs phone number on the voicemail and not registered to their website. I called the number ( XXXX ) since it was provided to me via SLS. An individual named XXXX answered and advised he was a supervisor with SLS. We discussed the situation and the past history of the horrible customer experience I had encountered with them since I had lost my previous job in XXXX. XXXX agreed that my loan should never have been put in forbearance and said he had no idea why or how someone would have flagged my loan as such. I requested to have any and all credit, payment, etc. taken care of that the event has caused and that I expect my loan to be due for the XX/XX/XXXX payment moving forward. I advised I would make the XX/XX/XXXX payment once they corrected the mistakes and covered the XX/XX/XXXX and XX/XX/XXXX payments. XXXX agreed and advised they would take care of it and make the situation whole as I described since it was their error. XXXX was to call me back when the issues had been corrected.
XX/XX/XXXX XXXX XXXX o Missed a call from SLS. No voicemail was left.
XXXXXXXX XXXX o Received a call from SLS. It was an Account Representative, he advised that he was not a supervisor and that he was calling to collect my debt. I asked if he had read the notes, he said no. He read through the notes and when he finished, he continued to try and collect the debt. I requested to speak with XXXX or a supervisor. He reached out to XXXX via an internal chat per the AR I was speaking with. XXXX answered him when they were messaging and I advised that if XXXX could message then he should be available to speak with. After some back and forth, the AR finally connected me to XXXX.
o XXXX seemed like he was not expecting to speak with me. I advised on my request to speak with him and the conversation I had just had with his AR. XXXX advised he is still working on correcting what they had wrongly done to me. XXXX then advised that they would need the XXXX and XXXX payments. I advised that was not the conversation we had yesterday and that their company is to cover the XXXX and XXXX payments themselves. He asked me how and I advised thats not on me to figure out and that this was their mistake and not mine. I advised per our previous conversation, the loan is to be due for XX/XX/XXXX and I would make that payment either online or through him if needed and my loan will be set back up on automatic draft as it has been in the history, I have had with them as a customer. XXXX refused to take care of the past due payments and I advised again that is not what we discussed. XXXX advised he can not accomplish that ; I advised that I needed to speak with someone who could and that I thought he had the power to correct these mistakes when he discussed it with me the previous day. I advised that I had filed the previous CFPB complaint against them and at this point, Im going to pursue that again based on the situation. I also advised that I had spoken with an attorney on the matter since they had so wrongfully taken action against me as a person by putting me in forbearance and refusing to fix their mistakes in full. I advised on my job history and the job I currently do ( Mortgage Loan Originator ) and that Im not ignorant to their affliction. I told XXXX they done more than just make an error and that my livelihood and career are put in jeopardy when they submit those actions against my credit. The fact that I could potentially lose my licensure and everything I worked so hard for at risk. I advised I needed to speak with someone above him or with the power to fulfill or provide resolution on the harm they have caused. XXXX advised me of a person named XXXX ( XXXX ). I asked what their position and last name were. XXXX advised XXXX is a Collections Manager and advised he would not provide his last name. I questioned why and he advised he doesnt have to. I asked for the XXXX Managers name, XXXX refused to give it to me. XXXX put me on hold and said he was reaching out to the Escalation Department. When XXXX came back, he advised they would not take my call and based on the fact that I mentioned speaking to an attorney that a special team would have to call me back. He would not provide a name, department, or title for who is to call me back but advised I would receive a call within 24 hours. I advised I need a call back with full resolution by XXXX EST XXXX XXXX said this would happen.
XX/XX/XXXX XXXXXXXX XXXX o Received a call and the Account Representative was attempting to collect my past due balance. I asked if she had read the notes, she stated no. I advised I am awaiting a Manager Call Back and Do NOT Call me regarding the debt and the only call I should receive from them is the one I requested.
XXXXXXXX XXXX o Received a call and confirmed I was XXXX XXXX. I asked who I was speaking with and why I receiving a call after I expressly advised the previous representative to DO NOT CALL me regarding the collection of the debt and the only call, I was to receive was from the person XXXX advised was calling me. The Account Representative disconnected the call from his end.
XXXXXXXX XXXX o It is now XXXX XXXX and I have not received any communication from SLS in regard to my conversation with XXXX.
Also, I did not notice they had responded to my previous CFPB complaint. Some of the information they have within that post are not accurate and they are in fact not being truthful about some of the interactions from their end. The phone calls should be investigated since they are lying within their response.
They have made several violations and continue to robo-call me to collect a balance that they are to correct. The Account Representatives confirmed the robo-calls and that they can not even view the notes before a call because the robot just connects them with an AR when a customer picks up.
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| 01/04/2024 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I purchased my home 17 years ago with a first and second mortgage. The original lender, XXXX XXXX XXXX ( owned in turn by XXXX XXXX XXXX ), was known for making subprime mortgages and engaging in predatory servicing of its loans whereby it would, for example, fail to provide borrowers with timely or clear information about payment due dates and amounts owed.
The second mortgage had an original loan amount of {$19000.00}, but only {$2700.00} of that amount was scheduled to be paid over the XXXX loan term, with a remaining a balloon payment of {$17000.00} due at the end of the loan. Thus, if I was unable to refinance 15 years after the loan was made, the loan was built to maximize the risk of foreclosure.
In XXXX, during the economic downturn, I experienced financial hardship and became XXXX, rendering me unable to work. I entered XXXX XXXX bankruptcy. When I received a discharge in my bankruptcy later that year later, I mistakenly understood that the second mortgage debt had been eliminated as a lien on my home.
After my exit from bankruptcy in XXXX, I did not receive any mortgage statements or other correspondence from the servicer, Specialized Loan Servicing ( SLS ), or any other source about the second mortgage until I received a debt verification notice from a law firm, XXXX XXXX XXXX XXXX XXXX ( XXXX ), in XX/XX/XXXX. ( During the same time period, I continued to receive payment invoices for the first mortgage on my home and am current on the payments. ) The lack of any correspondence about the second mortgage from XXXX until XX/XX/XXXX reinforced my mistaken understanding that the second mortgage was no longer a valid lien on my home following my bankruptcy discharge.
I disputed this second mortgage and requested verification of the debt from XXXX on or about XX/XX/XXXX, but I did not receive any response until XX/XX/XXXX, when I received notice from XXXX that my home would be sold in foreclosure on XX/XX/XXXX. At this time I retained XXXX Legal Aid as counsel for help.
In early XX/XX/XXXX, I communicated telephonically with SLS to ask if loss mitigation was available. I was chastised by a representative who told me that although I thought [ I ] would get away with not paying [ my ] debts, now I would lose my home. The representative eventually agreed to submit a request for loss mitigation and told me that this would pause the foreclosure process. XXXX subsequently confirmed to my counsel that the XX/XX/XXXX foreclosure sale had been canceled.
A XX/XX/XXXX payoff statement from XXXX states that, in addition to a principal balance of {$19000.00}, SLS and the owner of the debt, XXXX XXXX XXXX XXXX XXXX ( " XXXX '' ), are also demanding payment of more than {$33000.00} in interest and fees, with interest accruing at the rate of 11.6 % for the past 12 years, most of which time I was not receiving any correspondence at all about the loan. I have attached a copy of the payoff statement as Exhibit A.
On XX/XX/XXXX, my counsel sent a Qualified Written Request ( " QWR '' ) under the Real Estate Settlement Procedures Act ( " RESPA '' ) to SLS ( attached as Exhibit B ), and a demand letter to MRLP ( Exhibit C ).
Specific deficiencies identified in the QWR include : **Improper charging of interest for time periods when no periodic mortgage statements or other required notices were being sent concerning the loan. ** SLS and XXXX are not entitled to retroactively demand strict compliance on the payment terms for periods of time when no lender or servicer was communicating with me about the loan. Under Georgia law, O.C.G.A. 13-4-23, where, as here, the nonperformance of a party to a contract is caused by the conduct of the opposite party, such conduct shall excuse the other party from performance. Because no correspondence was being provided to me to notify me as to where payments should be sent or the amount of the payment, this conduct caused me not to be able to make payments on the loan, or pursue other options I might have had with regard to the loan, and excuses me from performance on the loan during such time period. Following a mutual departure from the contract such as this, SLS and XXXX may now demand payments going forward, but are not entitled to interest and fees retroactively during the extended period when no statements or correspondence were being sent.
Furthermore, the Truth in Lending Act ( TILA ), and RESPA impose requirements and standards that investors and servicers must follow in providing required notices to mortgage borrowers. These requirements were not met in the handling of my account.
TILA places an affirmative duty on the creditor, assignee, or servicer of a residential mortgage loan to provide periodic statements to the borrower, for each billing cycle, containing specified, detailed information regarding amounts owing under the mortgage loan. There is an exemption from the periodic statement requirement for loans that have been charged off, provided that no additional fees or interest will be charged on the account. I did not receive a periodic statement for my second mortgage loan from either the creditor, assignee, or servicer of the loan, for an approximately XXXX time period, and it was impermissible for any interest or fees to be charged during that time.
When a loan is sold, assigned, or transferred, TILA also requires that the new owner of the loan provide notice to the borrower within 30 days of the assignment. Similarly, when the servicing of a mortgage loan is transferred, RESPA requires that the transferor and transferee servicers must each send notice at least 15 days before and no more than 15 days after the servicing transfer, respectively. I never received any such transfer of ownership notices concerning the second mortgage. I did not know where the loan had gone or where I should be sending payments.
For violations of TILA and RESPA a borrower is entitled to recover actual damages, statutory damages, and attorneys fees. My actual damages include the accrued interest and fees I am now being charged for the extended time period when neither the lender ( s ) nor the servicer ( s ) of my second mortgage loan sent statements or notices despite being required to do so under federal law. My damages also include significant emotional distress from suddenly receiving a notice and payoff demand for over {$33000.00} in retroactive interest and fees, after having received no correspondence about the loan for such an extended period of time, and then being scheduled for foreclosure of my home and loss of my equity in order to collect on the over-inflated balance being claimed.
**False, deceptive, and misleading representations in violation of the Fair Debt Collection Practices Act** The Fair Debt Collection Practices Act ( FDCPA ) prohibits a debt collector from using any false, deceptive, or misleading representation or means in connection with the collection of a debt. To the extent that SLS is a debt collector under the FDCPA, asserting that accrued interest is owed for a 12 year time period when neither the servicer ( s ) nor lender ( s ) were sending statements or notices to me, in violation of the express requirements of TILA and RESPA, is an inherently deceptive and misleading representation that violates both the general standard of FDCPA and also a specific provision prohibiting the use of deceptive means to attempt to collect a debt. SLS may be liable to me for actual and statutory damages, as well as attorneys fees, for these violations of the FDCPA.
I disputed this second mortgage and requested verification of the debt from MRLP on or about XX/XX/XXXX, but I did not receive any response other than a foreclosure notice. The FDCPA requires that SLS cease all collection activity until written verification of the debt has been provided to me. A foreclosure sale can not proceed prior to sufficient written verification being provided ( including the documents requested in the QWR ).
**Violation of the Georgia Fair Business Practices Act** The conduct by SLS and XXXX described above is both unfair and deceptive. Attempting to collect interest and fees for a period of at least 12 years when I did not receive any periodic mortgage statement from either the servicer or lender for my second mortgage loan, nor any other communication from the servicer or lender of my loan, is inherently both unfair and deceptive. Had I been provided with periodic statements and notices for my second mortgage loan during that XXXX timeframe, I could have made monthly payments on my second mortgage loan as those payments came due, pursued loss mitigation, or otherwise pursued legal rights concerning the account, and I would not now be faced with an asserted total payoff of over {$53000.00} on an actual principal balance of {$19000.00}. SLS and GHICs unfair and deceptive conduct entitles me to seek actual damages, treble damages, and attorneys fees under the Georgia Fair Business Practices Act.
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| 10/25/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I recently tried to refinance our loan with Specialized Loan Servicing, LLC ( SLS ), but SLS deficient loan servicing prevented us from being able to take advantage of refinancing. I spent the last six weeks working with the lender to help them understand how badly SLS has mishandled our account, but the SLS loan servicing history, failure to provide accurate information and general unwillingness to address these issues led to our refinancing being denied.
SLS Loan Servicing History SLS deficient loan servicing began immediately after SLS acquired two of our loans from XXXX XXXX XXXX on XX/XX/XXXX. Payments made to XXXX XXXX XXXX on XX/XX/XXXX for XX/XX/XXXX were not applied by SLS for months, even though the payments were in SLS system as of XX/XX/XXXX. We subsequently received a letter from SLS dated XX/XX/XXXX noting that our account was undergoing maintenance, during which time payments would not reflect on our account and our account would be inaccessible online, ( Attachment One ).
SLS kept our account in maintenance until XX/XX/XXXX. During this time, online access to the account was frequently unavailable and I was repeatedly told by SLS representatives that statements COULD NOT be generated, ( regardless of whether or not we had requested to receive statements ). After repeated phone calls and correspondence with SLS, SLS sent a notice that a new account was created on XX/XX/XXXX, ( Attachment Two ).
From XX/XX/XXXX through XX/XX/XXXX, I called SLS to inquire on the account balance and made multiple payments at the instruction of SLS representatives. These calls and payments include : 1. Called SLS on XX/XX/XXXX. Made payment of {$900.00} on XX/XX/XXXX for XX/XX/XXXX per SLS representative to bring the account current.
2. Called SLS on XX/XX/XXXX. Made payment of {$410.00} on XX/XX/XXXX per SLS representative to bring the account current.
3. Called SLS on XX/XX/XXXX and was told by SLS representative that the account was a mess and showed an overage of {$650.00} on the payment due XX/XX/XXXX, so no payments would be due until the end of XXXX.
4. Called SLS on XX/XX/XXXX and was told by XXXX representative that they could not tell me account details because the account was still in maintenance.
5. Called SLS on XX/XX/XXXX and was told that XXXX XXXX XXXX payments and two previous payments made to SLS were in SLS system, but no information was available on amount due because the account was still in maintenance.
6. Called SLS on XX/XX/XXXX. I was told that the account balance was approximately {$2000.00}, but that the account would be out of maintenance on XX/XX/XXXX. I would get a call with the balance due once the account was out of maintenance. Never received a call from SLS that account was out of maintenance.
7. Called SLS on XX/XX/XXXX. I was told that payments to SLS were applied to XXXX payment even though the XXXX payments were made to XXXX XXXX XXXX. Made payment of {$1800.00} on XX/XX/XXXX per SLS representative to bring the account current.
8. Called SLS on XX/XX/XXXX. Made a payment of {$1500.00} on XX/XX/XXXX per SLS representative to bring the account current. Still no online access.
9. Called SLS on XX/XX/XXXX. Made payment of {$770.00} on XX/XX/XXXX per SLS representative to bring the loan current. Still no online access. I was told the loan was still in maintenance.
10. Called SLS on XX/XX/XXXX. Made payment of {$520.00} on XX/XX/XXXX per SLS representative to bring the account current, consistent with statement dated XX/XX/XXXX.
11. Called SLS on XX/XX/XXXX. SLS representative said, This is a mess, Accounts dont make any sense, and This is not right. A new account had been opened, but not all payments were transferred to the new account. The SLS representative requested payment research for both accounts, which I was told would take seven days. Made a payment on XX/XX/XXXX of {$1000.00} to bring the account current per SLS representative.
12. Called SLS on XX/XX/XXXX. Made payment of {$2300.00} on XX/XX/XXXX per SLS representative, which included an additional payment that SLS representative said was necessary to bring the account current.
In the ten months listed, I made at least a dozen calls to SLS to find the payment required to keep the account current, ( Attachment Three ). I was told four times by SLS representatives that no information was available for my account. I made eight payments at the direction of SLS representatives, who represented each time that I was paying the amount necessary to keep the account current.
While we made the payments necessary to keep the account current as represented by SLS representatives, SLS verification of mortgage, ( Attachment Four ), continued to show three payments 15-30 days late despite previous correspondence from me asking for these late payments to be removed. I still do not know why SLS collected an extra payment on XX/XX/XXXX which is inconsistent with the statement provided by SLS on XX/XX/XXXX and the other payments made in that period, ( although I suspect that in reconciling the account, SLS realized that they had omitted billing and collecting a XX/XX/XXXX payment ).
Refinancing Issues SLS deficient loan servicing created multiple issues with refinancing. I provided a copy of SLS verification of mortgage to the lender, but this verification includes the three late payments from the time the account was in maintenance that SLS has refused to adjust, ( Attachment Four ).
After I explained the issues I had with SLS verification of mortgage to the lender, the lender contacted SLS for loan verification and was incorrectly told that SLS did not start servicing the loan until XX/XX/XXXX, resulting in the lender requesting me to provide XXXX XXXX XXXX payment history from XX/XX/XXXX to XX/XX/XXXX, ( during which time the loan was with SLS ). As there was no XXXX XXXX XXXX payment history for the time our loan was with SLS, I provided a record of payments I had made to SLS during the previous 24 months, ( Attachment Three ).
The lender questioned why the payment history I provided showed payments made on the loan from XX/XX/XXXX through XX/XX/XXXX varying in amount, with no payments one month and multiple payments in other months, ( which are the direct result of SLS having the loans in maintenance ). I again tried to explain to the lender that SLS kept the loans in maintenance for ten months, which required me to call and rely upon SLS representatives for the amount due.
The lender then requested that I provide the 24-month payment history from SLS. The document provided by SLS on XX/XX/XXXX shows NO PAYMENTS from XX/XX/XXXX through XX/XX/XXXX ( Attachment Five ). While the documents transaction dates start on XX/XX/XXXX, the first entries are two large adjustments on XX/XX/XXXX. The 24-month payment history provided by SLS is not only incorrect, it also doesnt seem to meet industry standards according to the lender, as it is simply a spreadsheet with our name, account, payments and adjustments. There is no SLS identification, date produced, signature of representative or ANY indication this payment history was produced by SLS.
With no information provided by SLS to account for the inconsistent payment history, the lender requested a letter from SLS explaining that they had serviced the loan since XX/XX/XXXX and that payments were made in a timely fashion per SLS representatives while it was in maintenance. I contacted SLS with this request on XX/XX/XXXX. I spent four days waiting to speak to a supervisor. SLS supervisors repeatedly tried to contact me using the wrong numbers on our account, requiring me to twice call and repeat my request to speak to a supervisor. When I finally spoke to a supervisor on XX/XX/XXXX, I was told the supervisor could not provide ANY additional explanation, documentation or notes that reflected my payment history while in maintenance. My only recourse was to mail a request to SLS.
I explained to the supervisor that, as we were nearly a month removed from the lender questioning SLS 24-month payment history and that SLS had complicated the matter by telling the lender that SLS was not the servicer of the loan prior to XX/XX/XXXX, time was of the essence. SLS previously took 34 days and 52 days to reply to my written correspondence. I simply could not wait that long again for SLS to provide an explanation of their serving history. The representative apologized but said that SLS would not accept any requests by email or fax.
The lender unfortunately, was unable to wait any longer to process the loan. When I explained the situation to the lender in an email on XX/XX/XXXX, I was told that due to time constraints, they had to submit the loan for final review. On XX/XX/XXXX, we were denied refinancing due to the issues surrounding our payment history with SLS.
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| 02/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XXXX XXXXXXXX XXXX ( XXXX XXXX XXXX XXXX ) You attempted to purchase our property at XXXX XXXX XXXX numerous times DENIED. Your offered amount was very low and you were denied 4 times by lender.
She assured us this was the short sale negotiation process and that was the starting point and she would increase the offer as needed. This went on for several months and the property should have been sold months ago she did mot bring back up offers to us.
She promised a bidding war and nothing took place. Why? Our current buyer tried to purchase in XXXX. The market was very hot and our property just sat there for months. We understood she had a plan and had several back up contracts. If you could not purchase the house you should have moved on.
. I explained our payoff was much higher and the lender would not accept that LOW offer that you submitted. XXXX XXXX company was denied again and she submitted the XXXX offer and attached herself as a investor to receive a fee. She said she took the listing late one night out side of XXXX XXXX our relator causing her to be upset. Our short sale was salvaged is what I thought. The XXXX came to the table with a fair offer and are waiting patiently to buy this home. Then the investor decided the last attempt that you had to lower the offer to get a fee. I asked why lowering the house offer to cover a fee if SLS pays you? The buyer did not feel they could break the law period nor did we. That is mortgage fraud!!! We are selling a house and no one should be breaking the law or do something unethical to pay you. The investor should have stepped aside when your offer fell through the lender said. Again I asked XXXX XXXX who represents us and why we were so low? You said for us to release her and hire XXXX XXXX due to a commission dispute.
We took investor recommendation again to release our agent. You said for me to take all calls or questions to XXXX XXXX our new relator and that is what I did. If you knew doing this deal with you was fraudulent you were not looking out for our best interest.
You again assured us it was not fraudulent if the buyers XXXX agreed. The declined to break the law also. They wanted the house but SLS the lender said NO to investor on the distribution for money. It is not fair for you to make us responsible for you not making sure you had an agreement with the lender to pay you. They must have said NO at some point only you know the answer to that. But my husband nor I ever agreed to pay you anything.
We did questioned why this investor took the offer price from the XXXX from XXXX to lower to XXXX and force us to pay the investor a fee. I did not think it was fair to us as the sellers. The XXXX came to the table pre qualified with a fair offer. Investor said that was the only way she could get paid.
We asked her numerous times how she was getting paid? You said the lender pays your fee on short sales. Now we know you were working with XXXX XXXX XXXX a builder is an individual that is trying to collect funds at close.
This is mortage fraud and we are seniors needing help right now.
XXXX XXXX XXXX initial relator was released due to all the confusion with the split commission, late contracts and other issues you said she was doing things that were XXXX professional so we released her after our contract expired at your encouragement..
She sent us an email of the fact this was mortage fraud XXXX XXXX took advantage of myself and my ill husband under duress. She assured us she knew the rules on a short sale and how SLS does business. SLS said you could not be on the contract!! The agreement that you had to be removed from the contract was not negotiated by the Hardemans. We were excluded and removed from those decisions.
I do-not have a contract with you.
You are now holding our property.
You were an investor trying to purchase the house. All of the work done was for your company to buy the house I thought and help come up with the correct balance.
Now you are holding our documents hostage as you have held our property since XXXX
we want to move on and sale the house.
Your numbers were to low and we advised you and XXXX XXXX we were tired of the back and forth with you and SLS. I was very concerned about my husbands health and trying to care for him. I told you SLS was looking for XXXX and you advised me XXXX was an expert at short sales.
After your last offer fell through you decided you wanted to stay on I guess and receive a fee to at least help close the XXXX. The problem I see is you are an investor not a licensed realtor. That would be mortage fraud!!!
It is not our responsibility to negotiate a fee for you period. My husband and I were made aware of an agreement on the roof so we signed the amended contracts quickly while we were out of town. Then you sent us a XXXX saying not to sign the contract in writing. Someone was cutting you out of the deal.
This entire process has been confusing and an issue since the start with your company.
You promised to look out for our best interests since we were in a difficult situation already.
I told you my husbands health crises had to came first. XXXX XXXX nor I have not negotiate a fee or commission for you or you short saleNegotiator. We signed all documents as requested to facilitate the sale they expired.
We were all I made aware that SLS lender would not allow you on the purchase agreement. We did not understand how you were to be paid but you assured us you were taken care of by the lender. XXXX XXXX to take our original documents and destroying them is what you str saying after arranging a pickup.
Something else changed and I am not sure what and when but we never agreed to pay anything accept the small lien for {$200.00} and I zelled that to you as you requested. You never sent to the title office that lien payoff. We had to pay it twice due to your dishonesty.
XXXX XXXX and XXXX XXXX XXXX will not be negotiating or signing any agreements of fees or commissions that are unethical or against the law. We are requesting all our documents from your failed attempts at reaching an agreement.
I will consider them theft at this point documents and personal property can not be shredded. XXXX XXXX, ceiling fan remote and XXXX binder rules. They have nothing to do with your attempt to collect a fee for your work.
Other investors attempted to help find errors in the documents. No one else held the original documents hostage. We will close the house if the XXXX still agree and move forward with our lives. I am not an investor but I know you have to follow the Hud rules. We will not brrak the law. We will be contacting the FTC to review the entire process to help us determine the proper way to handle this mortage fraud.
Now the lender is refusing to close a loan that will be paid in full. The offer is XXXX and my bankruptcy is XXXX. The loan balance is XXXX why is it that the balance of XXXX is being given on a person named XXXX XXXX from XXXX.
He has no rights to our equity that we know or have dealt with. It says he works for XXXX homes but he is an attorney with XXXX XXXX and Escrow He is trying to collect our equity. That is untfair and we need immediate help with this mortage fraud scam of stealing our equity. The property is still in our name. I do-not have a 2Nd mortage. The market in our city was good! We sold for a fair price. The issue is the loan does not have a balance in the system.
And we still are able to pay the investor or lender in full due to offer. We can not close without someone helping to uncover the fraud.
Issue now is these criminals are trying to steal the equity and refuse to allow the lender to release the XXXX. This is unfair and criminal we have the right to sell our home. We filed chapter XXXX to get the help of the courts to watch over the shady dealings. The lender is involved and we are seniors needing help to close this loan fairly. The funds for the sale pay off all creditors and the loan balance. How can anyone stop us from closing on our property! This us more mortage fraud from the same group that did us a disservice with the horrible subprime loan.
They are trying to collect what us not theirs.
They are running two sets of books within the same company. The original documents have been taken by the investor. All we want is to move on and close this property.
Can Specialized Loan Servicing hold up a close and give funds to a 3rd party not tied to our home. We donot have a second nor do we owe any liens not paid. This is clearly the bullying a XXXX senior out of the property.
I can not fight a tram of unethical people that committed mortage fraud. I want to sale snd move on out of this house. They are holding up our buyers and refuse a XXXX to close the loan unless we give equity to the 3rd party.
Please Help us!!
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| 06/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Email : XXXX XX/XX/XXXX Specialized Loan Servicing. XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fax No XXXX XXXX, CO XXXX Email : XXXX Ref : Loan No XXXX DISPUTE FROM FULL STATEMENT RECEIVED VIA EMAIL ON XX/XX/XXXX UNPAID BALANCE IS WRONG AMOUNT After fully billing statement on XX/XX/XXXX in violation of FDCPA 12 CFR 1026.13 ( 1 ) The creditor shall mail or deliver written acknowledgment to the consumer within 30 days of receiving a billing error notice, unless the creditor has complied with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within the 30-day period ; and ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within 2 complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice.
( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( e ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date.
( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
VIOLATION OF PRIVACY ACT OF 1974 ITS TOTALLY BS AND BALONEY TO STATE PRIVACY VIOLATION WAS ATTORNEY INFORMATION WAS MAILED. FIRST CONTACT INFORMATION RECEIVED FROM SLS ON XX/XX/XXXX DATED XX/XX/XXXX WITHOUT POST MARK DATE EXHIBIT A.
MORTGAGE STATEMENT WAS MAILED TO XXXX XXXX XXXX, XXXX, CA XXXX WAS MAILED AND ADDRESS TO US NOT ATTORNEY.
I CALLED SLS ON XX/XX/XXXX AND RECEIVED EMAIL ATTACHMENT STATEMENT MAILED TO UNDISCLOSED LOCATION. MY FIRST WRITTEN COMMUNICATION ATTACHED WAS ON XX/XX/XXXX AND DELIVERY CONFIRMATION. I DID NOT PROVIDE ANYTHING ABOUT MY ATTORNEY IN MY ATTACHED DISPUTE.
STATEMENT DATED XX/XX/XXXX WAS MAILED BEFORE WE WERE CONTACTED AND BEFORE CONTACT SLS.
THIS VIOLATION OF PRIVACY ACT OF 1974.
FAILURE TO VALIDATE DEBT 15 U.S. Code 1692g - Validation of debts Response to my company states SLS paid {$3200.00} in les than 10 and violated Federal law failure to validate debt. I do not anything about what was paid, and I do not have any bills. If do not SLS violated federal law by not validating the debt.
Information in dispute for the following and I need response in 15 days.
1. Need full broken-down payment each with billing history with records from county each bill from XXXX XXXX XXXX.
2. Copies all payments with cancel check or ACH or electronic payments.
3. Payment of {$100000.00} provide full itemized bills and how the payments were applied with back up records such as invoice, bills and so on.
4. After {$100000.00} there record provided on XX/XX/XXXX shows escrow balance of {$16000.00} please account was paid $ XXXX and the account was current why there is escrow balance of {$16000.00}? Why it shows {$16000.00}?
5. Provide records and explanation about the fee of {$370.00}, {$360.00}, {$590.00} and {$510.00} what these fees and why this fee has been added in violation of Federal laws for not responding to my disputes of XX/XX/XXXX and XX/XX/XXXX. My disputes have not been responded and resolved as of XX/XX/XXXX also violation of above laws it should have been resolved in 90 days.
6. I have note received any bills in violation of above laws that I should receive my bills in 20 days of each month. I received bills for 10 months XX/XX/XXXX in email on my request to get when I asked to get current statement. This violation above Federal laws.
7. First notice received from SLS was on XX/XX/XXXX with no warning or anything to inform account was purchased and demand me to make payment of {$32000.00}. Loan was purchased on XX/XX/XXXX with no back up records no instruction to pay {$32000.00}.
8. Statement sent to me bad address was address to us not to attorney and there is attorney representation letter has been provided. I made this request XXXX of XXXX with supervisor he promised I will be provided copy. Unpaid balance on the statement that was not sent to me was XXXX. Provide letter of representation for attorney.
9. Statement date XX/XX/XXXX unpaid balance went to {$47000.00} additional {$14000.00} is what this additional payment is for?
10 Monthly payment was {$1000.00} with escrow account and 3 months payment should be {$3000.00}. What is extra {$11000.00} is from provide entire and all records for this.
11. Notice of default received from XXXX XXXX XXXX dated XX/XX/XXXX with included statement date of XX/XX/XXXX unpaid balance of {$50000.00} after 5 months later. Monthly payment of {$1000.00} for months will be {$5100.00} plus unpaid balance of XX/XX/XXXX notice adds to ( {$32000.00} plus {$5100.00} is {$37000.00} ). Provide all and entire records what is additional {$12000.00} is for in 5 months.
12. XX/XX/XXXX statement shows {$53000.00} additional {$21000.00} is for what in 10 months? Provide all an entire records to back up records, invoice payment cancel check and so on additional amount was for in 10 months ( unpaid balance date XX/XX/XXXX {$32000.00} less {$53000.00} equals {$21.00}, XXXX ) 13. Default notice filed on XX/XX/XXXX shows unpaid balance of {$58000.00} less unpaid balance of XXXX XXXXXX/XX/XXXX of {$32.00}, XXXX additional {$23000.00} is is for what in 10 months? Provide records full of cancel check invoice and so on.
. {$1400.00} provide full records what these expenses are.
15. You stated escrow negative of {$1800.00} for 10 months real estate tax is about {$2100.00} for one year what is and how this escrow arises negativeand what is if this is was no included into unpaid balance of {$32000.00} and why it was not inlsued?
16. All fees attorney fee should be removed I made multiple and multiple offer to bring this account current and pay off the whole loan. As of XX/XX/XXXX there is no response to this and the disputes.
Finally, this is my last request with CFPB and new disputed dated XX/XX/XXXX after response was provided on XX/XX/XXXX, XXXX. FDCPA requires dispute filed in 30 days but this dispute is filed in two days. Dispute filed in 15 days after I received full mortgage statement in 10 months time on my request on XX/XX/XXXX.
I sked to provide the name and contact information of XXXX XXXX and XXXX XXXX SLS refused to provide that. I have no option but to add both as defendants for perjury and take their deposition in a very near future may be no later than end of XX/XX/XXXX.
My principal balance on refinanced loan on account was {$150000.00} principal and interest were {$1000.00} including escrow account. Now its {$1000.00} loan amount of XXXX XXXX. Its a rip off to pay {$710.00} principal and interest loan amount of $ XXXX. I obtain 4 estimate loan amounts of XXXX XXXXXXXX XXXX XXXX XXXX as follows one is {$540.00}, two is {$500.00}, third is {$500.00}, fourth with escrow is {$730.00} all are at XXXX interest rate. Fifth is {$360.00} with internet rates of 3.50 %. Attached are 5 estimates.
WE BING ROBBED TO STEAL OUR HOUSE AND OVER CHARGING PRINCIPAL AND INTEREST OF {$710.00}.
Sincerely XXXX XXXX
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| 11/20/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I took out a home equity line of credit for {$46000.00} from THE XXXX XXXX XXXX XXXX. Within 11 months on XX/XX/XXXX, XXXX XXXX XXXX XXXX filed bankruptcy.
From the start of my loan, my loan documents and payment coupons were sporadic and unattainable. I made numerous requests and was always told they would get back to me. Because of the financial meltdown and the bankruptcy, I actually went approximately 6 years without any correspondence from XXXX or anyone else. I was unable to make any payments at that time simply because I was never told how much or where to send the payment. Around mid XX/XX/XXXX, I was contacted by a company called Specialized Loan Servicing regarding the loan and was provided with a structured payment agreement. The verbal agreement between us allowed me to make minimum payment and in return they would not foreclose. The stated intent was to help get me get back on my feet financially so that I could start making normal payments. We continued to amend the payments as I continued to improve my income. I have made every agreed upon payment and when I finally got to a point that I could make the normal payment, they surprised me with a bill for the entire delinquent balance of {$24000.00} to bring the loan current. When I called to inquire about the bill they said there was nothing they could do. I have complied with all of the agreed upon payments per their requirements.
On XX/XX/XXXX I agreed to a final payment structured payment agreement that stated : " FOR THE NEXT 6 MONTHLY PAYMENTS ( TEMPORARY PAYMENTS ) BEGINNING ON XX/XX/XXXX '' Payment : {$150.00} Monthly Payment Date : XXXX day of month 1st Plan Payment Due Date : XX/XX/XXXX Term : 6 Months Further stating : " At the end of the above 6 month period, you agree that your payment obligations will continue to be due and owing as stated in your Note., Security Instrument and other loan documents. Your payment of any of the Temporary Payments detailed above is your consent to the terms of this Agreement ''.
This letter regarding the payment agreement is attached and my conversation with XXXX XXXX detailed my final modified agreement before returning to the original payment agreement as stated in the Note, Security Instrument and other loan documents. That is exactly what we talked about and he specifically said my payments would be reset upon completion of the six month agreement. I have now realized that the unfair and deceptive language in the Limited Term Payment Agreement was actually structured to trick me into making extra payments. I asked about all of the payments I have made continuously after they finally contacted me and was told they did not count as an agreed payment schedule per the note.
1. I have paid the agreed upon payments early each and every month and did so up until the end of the agreement in question which was completed XX/XX/XXXX.
2. The following payment on XX/XX/XXXX would convert to the payment " as stated in the Note ''.
3. OnXX/XX/XXXX I received a letter from Specialized Loan Servicing demanding an immediate payment of {$24000.00} by XX/XX/XXXX
4. On XX/XX/XXXX I called Specialized and wanted to know why they were not honoring their Limited Term Payment Agreement. I asked for the amount of the new monthly payment and was told by XXXX, the customer rep, that was not an option. XXXX then tried to explain to me and a friend, that is familiar with mortgage agreements, that the statement in the Agreement really didn't mean what it stated. When I protested the answer I was turned over to supervisor named XXXX, ( who refused to give his last name ), that told us that they were not interested in our interpretation of the unfair and deceptive language in the letter. As we pressed the verbiage in the letter, XXXX simply said we would see their decision in " what happens next '' ..
5. On XXXX XXXX, I received a notice of intent to foreclose because of payments continually missed from XX/XX/XXXX. Failure to bring the total amount due ( XXXX ) by XX/XX/XXXX may result in acceleration of the entire balance outstanding.
Specialized Loan Services has used unfair and deceptive language in the Limited Term Payment Agreement to persuade me to continue making payments knowing full well that I was being set up for a foreclosure action. The final conversation and promise made to me was nothing more than a trick to set me up for failure. When I made all of the six payments and then asked for the new monthly payment amount they used the unfair and deceptive clause in the Limited Term Payment Agreement to accomplish the true goal of forcing me to fail in protecting my home.
Specialized Loan Servicing has violated nearly every lender protection law in the US including RESPA, Loan Collection Service rules, Fair Debt Collection Practices and State foreclosure laws in CA. by : 1, Not honoring the attached Specialized Loan Servicing Limited Term Payment Agreement that was explained to me by XXXX XXXX. I relied entirely on the verbal agreement I made with them when they new they were setting me up to fail.
2. Not providing me with loan statements each and every time we made a payment agreement. I have never received loan history report when requested at every agreement we have made over the last seven years. I have never received a tax statement declaring the interest payments made over the last 7 years. If the payments weren't interest, what were they? If the funds were not loan related but servicing profit, then Specialized is guilty of even more deception. Shouldn't this be disclosed as a RESPA fee if it is not an interest item. Lenders include servicing fees in the interest charged and then retain the excess interest charge as a servicing fee. Am I paying this fee twice if the servicing agent is charging a secondary fee for service. The demand for the balance shows deferred interest which would include servicer fees. Isn't it lender responsibility to pay the servicer? The servicer demand to payment shows deferred interest.
3. The payments certainly can't be late charges if I have honored the agreed upon modified payment amount. If that is the case, am I paying late fees twice.
4. By not providing me with a statement each and every time the interest rate changed on the variable rate loan.
5. By operating in fashion of a Predatory Lender using unfair and deceptive tactics by knowing full well that I would not be able to pay the amount due in the letter XX/XX/XXXX when the Limited Term Payment Agreement was agreed upon. I have provided them with financials at each and every agreement we have made. They know I can not afford to pay the {$24000.00} demanded by them.
6. I have honored every commitment to the first mortgage and the second mortgage since the financial meltdown. My income has dropped considerably but my obligations have been met as per the lenders agreements while in loan modifications.
7. Specialized Loan Servicing has accepted every modified payment I have made to them from our first agreement to the final agreement XX/XX/XXXX
Complaints against Specialized Loan Servicing LLC SLS, According to XXXX XXXX XXXX XXXX XXXX XXXX lists 359 complaints closed against SLS in the past three years, with 126 in the past 12 months. Only 38 of these complaints have been resolved to the satisfaction of the complainant. Many of the complainants indicate that their mortgages were sold without their consent, and that SLS institutes new methods of distributing mortgage payments that result in increased interest rates, missed payments, late fees, and reports of delinquencies on their credit reports. The 63 negative reviews allege openly abusive customer service and fraudulent business practices. XXXX lists at least 50 cases of civil litigation naming SLS as a defendant.
If a payment modification is made, accepted and honored, then how can I be considered delinquent?
I am not asking for anything but for Specialized Loan Servicing to honor the Limited Term Payment Agreement of XX/XX/XXXX. I am prepared to make the normal payment as per the original term of the note. I am also asking for an as agreed payment history since I have made payments for the last 7 years per my agreements with them. There is no justification for Specialized Loan Servicing 's explanation for default. All terms and conditions agreed upon over the last 7 years have been met, otherwise they would have foreclosed years ago. My goal is to save my home. I can not afford to start over at XXXXyears old.
XXXX XXXX XXXX
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| 11/04/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX, Dear Sir and/or Madam, I am writing to you in order to file a complaint against Specialized Loan Services regarding my mortgage. I am an XXXX XXXX child who lost both parents prior to XXXX. I have a XXXX with my XXXX XXXX due to a previous XXXX. I have no other family, and I am on my own. I live in the home where I was born and raised which I inherited from my Father when he, the only surviving parent at the time, passed away on XX/XX/XXXX. The home is adapted to my XXXX. I have neighbors who have stepped up, and assist me as best they can in the absence of my family. There is a first mortgage on the home with a XXXX XXXX XXXX XXXX XXXX XXXX There is a second or Home Equity Line of Credit on the property with XXXX XXXX XXXX. I live in XXXX XXXX, Ca. On XX/XX/XXXX, the state of California underwent a mandatory shut-down due to the XXXX Pandemic. This become official at midnight, on XX/XX/XXXX. As a result, my work was impacted and closed for many months. I applied for a XXXX forbearance with the first mortgage. That forbearance ended after XXXX months on XX/XX/XXXX. The first mortgage is now actively engaged in working with me on a loan modification to bring the account current, and apply the amount in arears to the back of the loan. My employment resumed on XX/XX/XXXX, and I am able to afford both my first and second mortgage payments, again. In XX/XX/XXXX, I also applied for a XXXX Forbearance with the second, Heloc mortgage with XXXX XXXX XXXX. I was in constant contact with them. I asked numerous times what the next steps would be post XXXX Forbearance. Would I be able to apply for a Loan Modification once it had ended? The representatives on the telephone told me every time : " Yes, you will be eligible for a Loan Modification or a Deferment, and the forbearance payments will be put to the back of the loan. '' My XXXX Forbearance ended on XX/XX/XXXX. I was sent papers telling me that my options for further assistance included Loan Modification and/or DefermenXXXX. I filled out the papers and faxed them to Specialized Loan Servicing by the due date indicating that I wished to apply for a Loan Modification and or Deferment. I called Specialized Loan Services to see if they had received my Application for further Assistance. They said that they had received it in time as per the date given on the application, and that everything was in order. I asked if I was " safe '' from further acceleration of the forclosure process now that my Hardship packet was on file. They said, " Yes. '' I was supposed to receive a letter of confirmation within XXXX business days. I did not receive such a letter. I got on the telephone, and inquired about the status of my application. I was told that the package had been withdrawn, but they could not give me a reason. I got on the phone with my Hud XXXX, and he got on the phone with Specialized Loan Services and myself. Again, there was no one to answer the question concerning why the package was withdrawn, and there was no supervisor available to answer the question either. However, the representative concluded that although, I was told in writing that my application needed to be received by XX/XX/XXXX, that it really needed to be received by the date on the letter which was earlier in XXXX. Further, although they accept applications by fax, they could not accept mine, because I have a XXXX XXXX XXXX phone/fax which will only send XXXX page at a time. They said that they could not manually collect the pages so I would have to start over, and email everything. I do not have that technology. I had to take everything to XXXX XXXX XXXX, and email with them. This cost me {$30.00}. A hardship, because I was not working. I called XXXX, ( Specialized Loan Services ) the next day. They said that pages were missing in the email. I went back to XXXX, and spent another XXXX dollars to have them email the documents behind the counter. I called XXXX the next day. This time they said that the package was complete. XXXX days later, I received a letter from XXXX telling me that I did not qualify for a Loan Modification or a Deferment, and the only option being offered was a short sale. My Hud XXXX was flabbergasted. We got on the phone with SLS. Again, we could not get an answer from a representative as to why this action was being taken. We could not speak to a XXXX. The general consensus was this action was taken, because I did not provide current paystubs, because I had not yet returned to work. The ones that I submitted with my hardship application were dated pre-pandemic XX/XX/XXXX, because that was the last time I worked prior to the pandemic. I explained this in the hardship letter that accompanied my packet, and gave a clear explanation and the date that my work would be resuming. I was told that if I wished to accept the short sale that I would have to notify them by XX/XX/XXXX. I said that I wished to appeal. I was given until XX/XX/XXXX to submit a letter of appeal, and my current paystubs. I was preparing to gather all the information for the appeal this weekend, and submit it early next week. Well in advance of the XX/XX/XXXX deadline. I received an automated telephone message from XXXX this morning telling me to call them immediately. I assumed that it was to verify that my appeal would be in their hands by XX/XX/XXXX. I got on the phone with a representative around XXXX a.m. this morning, XX/XX/XXXX. As I suspected, I was told that I had not complied and notified them of my decision concerning the short sale by XX/XX/XXXX. I explained that my Hud Advisor, and I had spoken to a representative several weeks back when I received the letter telling me that XXXX was not offering me further options for post XXXX Loan Modification or Derferment only a short sale which I declined. Further, that I wished to appeal, and was told in writing that I had until XX/XX/XXXX to respond. The Hud XXXX and I had explained all of this to the representative that we spoke with earlier in XX/XX/XXXX. I explained this in detail to the representative I was speaking with this morning. I asked her to, please check the notes as I am sure that everything concerning the account would be noted in the records. At this point, the representative ( with whom I was speakin this morning XX/XX/XXXX ) told me that I could appeal the decision, but that it would do me no good. She said that XXXX likes to work with its customers to find resolutions, but that the Investor made the decision that the only offer on the table was to pay the amount of the arears from the XXXX Forbearance in full : {$9400.00} or a short sale. This was a firm decision. Therefore, I am filing a complaint against XXXX XXXX XXXX for not living up to the terms of the agreement that I was given verbally time and time, again when I entered into the XXXXForbearance when I was told that Loan Modification and or Deferment would be an available option post XXXX Forbearance. I Wish to Keep My Home! I was born and raised here, and it is the only home that I have ever known. I am a single female with no family. I have a XXXX, and I am located conveniently near my physicians and hospital where I undergo routine medical care, XXXX and treatment. I have the love, help and support of my community here, and from people and neighbors who I have known my entire life. Through no fault of my own, my employment was affected by the XXXX Pandemic. I am now back at work, and able to afford both my mortgage payments. Therefore, I wish to be given an affordable post XXXX Forbearance payment option by XXXX XXXX XXXX in keeping with the protocols established by the Cares Act and the XXXX XXXX XXXX, respectively. I wish to be considered for a Loan Modification and/or Deferment that will put the XXXX Forbearance arears to the back of the loan and allow me to resume my previous payment or a lesser payment that I had prior to the pandemic Thank you very much for considering my complaint. I appreciate your XXXX attention to this matter. Since time is of the essence, I look forward to hearing from you soon. Kindest regards, XXXX XXXX XXXX P.S : I do not have the technology to upload documents. However, I will forward them to you via the United States Postal Service immediately. If you can provide an email address or fax number that would speed things up considerably. My email address is : XXXX Thank you very much! Again, XXXX regards, XXXX XXXX XXXX
|
| 05/31/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
Older American |
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My name is XXXX XXXX. The hardship started in XX/XX/XXXX when I was working for the XXXX XXXX XXXX XXXX in XXXX. I injured my XXXX on 6 separate occasions from XX/XX/XXXX to XX/XX/XXXX. My attorney advised me to apply for social security disability. In XX/XX/XXXX I received a fully favorable judgement. Now, my earning potential is almost XXXX due to my limitations. I believe I was forced out of my job with the XXXX.
In XX/XX/XXXX I applied for a loan modification with XXXX XXXX XXXX, who held both the 1st and the 2nd ( HELOC ). In XX/XX/XXXX I was approved for a modification for the first. My specialist at XXXX XXXX XXXX was XXXX XXXX XXXX. I was constantly calling her and asking to modify the HELOC. She repeatedly told me that they were working on it. XXXX XXXX XXXX still serviced the HELOC until XX/XX/XXXX. Ms. XXXX called me and said that the HELOC had been discharged and eliminated and that I did not have to pay it or worry about it but to keep my 1st in good standing. The last payment I made on the HELOC was in XX/XX/XXXX.
In XX/XX/XXXXI applied for Keep Your Home California " principal reduction '' program. I was approved and KYHC paid {$43000.00} to XXXX XXXX XXXX to lower the principal. This caused a second modification.
Everything was going great until the end of XX/XX/XXXX. I received a recorded Notice of Default and Election To Sell via USPS from Specialized Loan Servicing, the new servicer of the HELOC. The Foreclosure Manager at the law firm representing them, Mr. XXXX XXXX, called me around that time to ask, " Why has this taken 20 years and why are they doing this now? '' I replied, " I don't know. '' After receving the NOD from SLS I called them and asked that same question. I told them that XXXX XXXX XXXX told me this was discharged. They told me that the HELOC was sold to investors. XXXX at SLS asked me if I wanted to offer a " short payoff. '' I was scared and told her that I did. She said she would be mailing me an application and directed me to fill it out and to write an " offer letter ''.
On XX/XX/XXXX I received the application from SLS. I filled it out, wrote the offer letter and faxed it at XXXX XXXX XXXX on XX/XX/XXXX. I called the office and a recorded message confirmed receipt of the application and documents on XX/XX/XXXX.
I have been working very hard trying to find out what exactly happened with the HELOC account. I have called XXXX XXXX XXXX numerous times regarding this. Finally, on XX/XX/XXXX I called and spoke with a supervisor at XXXX XXXX XXXX, XXXX XXXX who told me he would send me copies of transcripts regarding the history of the HELOC from XX/XX/XXXXthrough XX/XX/XXXX. I am still waiting. Two other XXXX XXXX XXXX supervisors are looking into this and agreed to send me the history of the HELOC. I have not received anything yet. I have called the HUD hotline and was told that since the HELOC is a 2nd, they can not help ( they only help people with first mortgages. XXXX has that same policy. Legal Aid will not get involved. Senior advocacy does not have the expertise to help.
What's odd about this HELOC is that it does not show up on any of the 3 credit reporting agencies. My credit is : XXXX, XXXX and XXXX. I COULD qualify for a refinance, in order to pay SLS the {$40000.00} they say I owe.
What is stopping any and all lenders from working with me is the recorded Notice of Default. I have sent Specialized Loan Servicing 29 emails to date and they have responded to Zero. I have left at least 4 messages ( in XX/XX/XXXX ) for my SPOC, XXXX, and am still waiting for him to call.
XXXX XXXX XXXX, at this point, is not taking responsibility for telling me that the HELOC was discharged and paid off. They will admit that they discharged the HELOC in XX/XX/XXXX but they want to wash their hands of it. My 1st with XXXX XXXX XXXX is in good standing, never late and no payments missed. ( There is an error with 7 of my payments when they received the $ XXXX payment in XX/XX/XXXXfrom KYHC ) I know I am rambling but sometimes I am able to write more consisely than other times. Sorry for that.
I will try to wrap up this tangled web. I want to do the right thing. I made a {$20000.00} offer to SLS 3 weeks ago via email. I have not spoken with my SPOC in nearly a month. He will not return my emails or my calls.
I do not want to lose my childhood home, which my father and his brothers built in XX/XX/XXXX. I live alone and don't have anyone. I can only depend on myself. I want to resolve this issue. In order to resolve an issues there are usually at least two parties. I have been trying to communicate with Specialized Loan Servicng for a month and have not heard anything from them. It's almost as if they are purposely avoiding me so that they can " swoop in '' and take my home. And I don't want that to happen.
So, I am sitting here making phone calls to XXXX XXXX XXXX, XXXX XXXX, XXXX, HUD, Senior Advocacy, Legal Aid, Real Estate Attorneys, Bankruptcy Attorneys and the office of XXXX XXXX. I even left messages on the local television networks facebook pages.
I also sent a letter to Mr. XXXX XXXX, CEO of XXXX XXXX XXXX in XXXX, NC.
On XX/XX/XXXX and on XX/XX/XXXX, I met with attorney XXXX XXXX, in XXXX. I paid the {$500.00} to retain him. A few days later he sent me an email which read, " I don't have the time or the patience to deal with lenders '' and referred me to XXXX XXXX, a different attorney in his office. I met with Mr. XXXX on XX/XX/XXXX, after paying {$2000.00}. That day, he told me that it would take " thousands of dollars '' to take this case and didn't want it. I got a {$2000.00} credit on my card for that.
I am asking that Specialized Loan Servicing, LLC, RESCIND the Notice of Default. That would allow me to get my home refinanced AND pay them the $ XXXX they say I owe. I have met with 5 attorneys so far and each one said that rescinding a Notice of Default is " done all the time. '' I can see why Specialized Loan Servicing, LLC, only has 1 out of 5 stars. They are HORRIBLE at communicating. They just don't do it.
Being in pre-foreclosure or foreclosure is one of the worst feelings in the world. SLS should be returning phone calls and emails. I THINK they are just sitting back and doing nothing because they DON'T want to negotiate, they just want to take my home.
On XX/XX/XXXX, I called SLS and left XXXX a message. I called back and dialed " 2 '' to speak to the next available rep. Her name was XXXX. I asked about the offer letter I sent. She said, " I can see that your offer was never even presented to the investors. '' That should never happen. Who's to say that the investors would not have " accepted '' my offer? I called the attorneys representing SLS and XXXX XXXX XXXX, XXXX, who if the foreclosing company. XXXX XXXX XXXX, XXXX, is a fairly new company that started in XX/XX/XXXX and is listed as a " foreign '' LLC, based out of florida. I believe that only have one office in California.
Two weeks ago, when I was speaking with a man at SLS, I asked, why are you foreclosing 10 years after I made my last payment? '' His reply was, " We see that your home has enough equity to pay off the first, pay ourselves and then have money left over so THAT'S why we are doing this now. '' ( I can find his name in my file, but can't remember it right now and don't want to get " timed out '' like I did yesterday. ) I called your office yesterday and spoke with XXXX, who was very patient and helpful. I don't know how to scan supporting docs right now and your website says that they will not be accepted later. But, he cleared that up. So, I will be sending you many documents to support this claim next week.
The bottom line is this : I DO NOT want to lose my home. I am dong everything I can think of to communicate with the company who is trying to foreclose. They are not communicating with me. I will happily pay the $ XXXX that is written on the recorded NOD. HOWEVER, in order for me to be approved for any loan, the NOD MUST be rescinded. When that is accomplished, everybody wins. It's not that difficult to figure out.
I am sorry this letter is all over the place but for the past 2 months I have been eating, thinking and sleeping this horrible situation.
I hope you can give me some solid advice on what to do next.
Thank you for taking the hour to read this.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
|
| 05/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
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To everyone involved in this complaint, I semi-apologize for this complaint which may turn out to be very technical. I will do my best to illustrate my frustration in a way which is neither ambiguous nor lacking cohesion.
To best articulate my plight, I will describe to you the goal I am currently attempting to achieve and what is preventing me from completing that goal. I am currently speaking with XXXX XXXX in an effort to refinance my current home. As of now, I am financing my home at a 4.125 % interest rate and my payment is {$2000.00} a month. XXXX has me pre-approved for a 3.125 % interest rate and my payment down to {$1600.00} a month. The monthly payment reduction I would receive is not an insignificant amount of money per month. We are talking over {$4000.00} a year.
Everything seemed to be going smoothly with this refinance until I was in the middle of opening up escrow. For some reason, when XXXX runs my credit, a home equity line of credit I had opened with Specialized Loan Servicing back in XXXX and closed in XXXX is reporting what I can only describe to you as a glitch. As I said before, this part is going to become very technical. When the loan officer pulls the report, the report has to pass a system check with an automated system called XXXX XXXX. This program is what I would describe to you as a pre-qualification before the potential loan gets moved to an actual underwriter for processing. What I can not explain and neither can anyone involved in this potential refinance loan is why my report is being rejected by XXXX XXXX. The reason being given by the program is the report was 60 or more days past due within the 12 months prior to the day the credit report was pulled. I can clearly say without hesitation and with no doubt that this is simply not true. Not only is it not true because I say it isn't true, but because the report itself being pulled says its not true. If this leaves you confused then you are not alone. I believe this is also an appropriate time to disclose that I am adept at reading credit reports. I can read what mortgage lenders describe as tri-merge reports and differentiate between what is reporting on the account in question and by what bureau.
In this case of the Specialized Loan Servicing HELOC account, the account is clearly reporting my date of last activity as XX/XX/XXXX and the date of my last late payment on the account as of XX/XX/XXXX. I do understand those dates in of themselves are misreporting on the account but I will choose to ignore those particular pieces of erroneous information as they are mostly irrelevant to what the actual problem and my complaint is for. As stated earlier, XXXX XXXX is stating XXXX XXXX is reporting a 60 day late payment within the last twelve months which is simply not true. To make matters worse, I've tried everything to have this piece of misreported information corrected. I've tried speaking to the loan officer about possibly bypassing what is clearly an error. That is not a possibility as no underwriter will touch the account until it passes the XXXX XXXX check. I have tried calling credit specialists to determine what the nature of this problem is. They described it to me in great detail and advised me of how it can be corrected but I have still had no luck. I've contacted the three credit bureaus directly and individually to have them address the problem by having them remove any 30 day late payments within the last twelve months and they all tell me a variation of the same thing. No late payments within the last twelve months are being reported.
On XX/XX/XXXX I called XXXX XXXX since the XXXX XXXX is saying the problem lay with XXXX XXXX. XXXX XXXX told me on XX/XX/XXXX they had already received a notification from Specialized Loan Servicing the account balance was zero and the account closed. I assumed that fixed the problem but it didn't. XXXX reran the credit about a week later and the problem persisted. I then decided to call all three credit bureaus just in case and XXXX told me on XX/XX/XXXX the last payment on the account was made on XXXX of XXXX and no late payments have been reported since. XXXX told me on XXXXthe account was reporting a 120 day late payment but this was on XXXX of XXXX. Once again there are no late payments in the last twelve months. XXXX XXXX told me on XX/XX/XXXX the last late payment was in XXXX. All of the credit bureaus are telling me there are no late payments in the last twelve months. Once again I assumed the issue was corrected and once again I was wrong.
When XXXX ran the report the problem STILL PERSISTED. You must forgive me if I become a little belligerent over the next few paragraphs because I was no longer amused as everyone involved was telling me there was no problem with the account and THERE IS NO LATE PAYMENT in the last 12 months. THERE IS NO PAYMENTS AT ALL since XXXX or XXXX depending on the bureau you look at. After more brainstorming with the loan officer, we figure out what the potential issue was. This is where it gets really technical. In the tri-merge report, the Specialized Loan Servicing account is reporting a " last reporting date '' of XX/XX/XXXX. In this section, the account goes on to show the entire payment history of the account from when it was opened up until the last report entry. It shows the payment history by code. These codes can be a 1 for on time payment, 2 for 30 day late payment, 3 for 60 day late payment, a - for no data, etc. For the Specialized Loan Servicing account reported by XXXX XXXX, it showed numerous -- -- -- for several years worth of payments. Unfortunately, XXXX XXXX has to take those payments into consideration even without a specific code. Because the last actual entry on this payment history is a 60 day late payment, XXXX XXXX is assuming I have 60 day late payments all the way up until XXXX of XXXX. Because of this I decided to make another call to try and have this problem resolved.
On XX/XX/XXXX I spoke directly with Specialized Loan Servicing to advise them of my problem. Specialized Loan Servicing informed me they were not reporting any new payment history since XXXX it was pretty much at this point where I started ripping my hair out. For days I tried to figure out what step to take to solve this RIDICULOUS problem! The next solution my loan officer and credit specialist came up with was to simply dispute the account from the credit report. Once the account is disputed, XXXX XXXX will no longer pick up the account and we can proceed with the loan. I called Specialized Loan Servicing today to try and dispute the account but they are now telling me they are " still updating the account status and if I wanted to get the dispute done I would have to do it in writing and submit it to XXXX XXXX XXXX XXXX COLORADO XXXX. ACCOUNT # XXXX. No sir! I am done. If I am going to spend any more time on this account it is to file this complaint with your agency against Specialized Loan Servicing and XXXX XXXX.
I do not care it its right or wrong. I do not care if its not their intention or if it is. I do not care if this is simply a glitch. The bottom line is this error is costing me my interest rate on a refinance I am attempting to get done. This refinance is not being stopped because of my income, my debt, my credit score, or any list of hindrances which prevent people from qualifying for a loan such as employment history, tax history, fund verifications, public record searches, or the plethora of other reasons as to a denial of a loan. This refinance is being stopped because of a misreporting or a glitch either on XXXX XXXX or Specialized Loan Servicing 's part for this account. You don't have to take my word for it. The radio, news, lenders, advertisements, and numerous sources of information are telling people the interest rates on mortgages are increasing again. From XX/XX/XXXX of this year until now the average interest rate for a 30 year loan has increased from a 2.8836 % to a 3.0737 %. This problem is COSTING ME TIME AND MONEY! At this point I am now placing the blame on XXXX XXXX and Specialized Loan Servicing. If I have to, I will sue them both. And since they can't see to agree that there is a problem, nor can they competently fix the problem for me, I demand they simply remove this account from my report so I can proceed with my home loan.
|
| 10/23/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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|
Web |
Older American |
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To : Consumer Financial Protection Bureau XX/XX/XXXXXXXX RE CFPB Case # XXXX Rebuttal /Amended Complaint to Response by Specialized Loan Servicing LLC dated XX/XX/XXXXXXXX The received response letter ( XX/XX/XXXXXXXX ) from Specialized Loan Servicing, LLC ( SLS ) is filled with false statements, traceable violations of CFPB rules and regulation and misrepresentation of actual facts. We are still studying the financial records but wish to renew a complaint of consumer abuses by Specialized Loan Servicing, LLC, prior abuses by loan servicer XXXX XXXX XXXX, XXXX. and corporations SLS identified as creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX and and trustee XXXX XXXX, XXXX XXXX as the foundation of their rights to debt collection.
A. SLS ' False Facts Regarding Property Insurance : On or about XX/XX/XXXXXXXX Specialized Loan Servicing, LLC ( SLS ) contacted our insurance carrier and directed them to disallow us to make insurance payments directly. In their response to the above complaint [ Case # XXXX ] SLS ' admits a single record of contact [ ing ] made to the insurance company [ XXXX ] was on XX/XX/XXXX. This is false. XXXX provided a special notice to us on XX/XX/XXXX letting us know we were : no longer listed as the payer for this policy. As a result, future bills will be sent to the designated payer i.e. your mortgage company. [ Attached as Exhibit 1 is that notice from insurance company, XXXX dated XX/XX/XXXX. ] The date of SLS ' records of contact and the outcome of their action ( s ) are a misrepresentation of facts in SLS ' XX/XX/XXXX response. This was an attempt by SLS to pile additional bogus charges to our mortgage. We have always paid our own home insurance, and have ample evidence of that fact.
B. Deed of Trust ( DOT ) Submitted by Specialized Loan Servicing Specialized Loan Servicing offers the DOT as one of its foundation for their money claims. However there is a major problem with that for SLS. In XXXX, XXXX we discovered the DOT was a materially altered document. XXXX XXXX XXXX recorded in ( DOC-XXXX, XX/XX/XXXXXXXX [ attached first page Exhibit 2 ] ) an extra page titled DESCRIPTION ( SLS Response page 23/103 ) which adds ( after the fact ) an extra 3,600 Square Foot parcel of vacant land ( APN No. XXXX ) to the security.i SLS ' submitted, altered loan contract is void.
C. There Never Was a Forbearance Agreement On page 2/103 of SLS 's response they claim there were forbearance processes from XXXX and XXXX. This is a misrepresentation of the facts by SLS. In a state trial for injunctive relief from a threatened nonjudicial foreclosure sale, XXXX XXXX XXXX, XXXX. admitted ( XX/XX/XXXXXXXX ) there never was an executed forbearance agreement.ii XXXX XXXX XXXX, XXXX. using an alias of XXXXXXXX XXXX XXXX XXXX ( XXXX ) had attempted a foreclosure based on claimed bogus piled-on insurance and property tax payments which were challenged first in qualified written requests then in a state complaint. Under the guise of XXXX, XXXX XXXX XXXX, XXXX. ( XXXX ) had attempted to engage us in a repayment agreement for amounts that had no basis. When we refused to agree to bogus charges with no substantiation, XXXX initiated a nonjudicial foreclosure sale in XXXX. On their own, XXXX retracted the foreclosure sale filing a Notice of Rescission of the Notice of Default and Notice of Trustee Sale ( DOC-XXXX ) recorded at XXXX XXXX County Recorders ' Office on XX/XX/XXXXXXXX . Three foreclosure attempts have used bogus charges, diversion of payments for their own use and false statement of fact ( as Specialized Loan Servicing, LLC is now doing ). Each of these attempts have been illegal and terminated via Notices of Rescission. Another example of abuse.
D. Promissory Note /Adjustable Rate Rider : The promissory note and adjustable rate rider are subject to law as found in Note 6 [ SLS 's response page 6/103 ] and DOT 14. In both documents, changes in interest rates are required to comply with state and federal laws. In this case California Civil Code 1916.5 supersedes the loan terms for interest adjustment. In their response, SLS referenced the Note and Deed of Trust language, but refuses to comply with the commitment to follow the laws and rules of California or Federal Rules as they have been determined by law. iii E. Unauthorized Charges In the response periodic statement for amount due XX/XX/XXXXXXXX SLS still shows it charged our mortgage account periodic unauthorized fees now totaling {$69000.00} in year to date Fees/ Charges/ Optional Product. ( See page 102/103 of SLS ' response. ) These charges are contrary to the Bankruptcy closing records showing amount outstanding as {$0.00} See attached Exhibit 3 : Form 4001R filed XX/XX/XXXXXXXX by SLS ' attorney : XXXX XXXX.
Another example is, Specialized Loan Servicing, LLC received a mortgage payment cashiers ' check # XXXX on XX/XX/XXXXXXXX per signed return receipt USPS Record XXXX XXXX XXXX XXXX XXXX in the amount of {$22000.00}. Specialized Loan Servicing, LLC did not record receipt until XX/XX/XXXXXXXX as Single Item Receipt but placed the funds in Unapplied Funds keeping this money for itself and never crediting at any time towards principal or interest. The alleged principal balance both before and after this XX/XX/XXXXXXXX payment stayed unchanged at {$350000.00} ( SLS ' Response pages 41-42/103 See copy of check and signed receipt attached as Exhibit 4.
Conclusion/Request for Help What we have seen from XXXX XXXX XXXX XXXX XXXX. and Specialized Loan Servicing, LLC 's responses to our multiple ( 16 ) qualified written requests are poorly organized, contradicting financial reporting, misapplication of payments when received and what appears are, to our knowledge, illegal diverting our mortgage payments for their own use and profits. SLS presents their financial information in a manner that does not follow generally accepted accounting practices.
As an example in response to some qualified written requests SLS admits to taking a mortage payment of {$7900.00} and reversed off the account on XX/XX/XXXXXXXX ( See letter XX/XX/XXXX attached as Exhibit 5 ) ( SLS response page 70/103 ) But, SLS never credited this payment to reduce principal or pay interest. Instead, SLS increased the outstanding principal balance after receipt of the payment.
Another example is 13 fraudulent late charges, each for {$990.00} on XX/XX/XXXXXXXX ( SLS Response pages 75-76/103 ) and a bogus charge of {$99000.00} ( Fee Billed ) on XX/XX/XXXXXXXX ( SLS Response page 74/103, see also Exhibit 5 ledger page 4/7 ). SLS and XXXX XXXX XXXX, XXXX. refuse to provide any substantiating proof of those charges or explanation of where the money has disappeared to ( though corporate criminality is certainly a possibility. ) We have excellent and accurate evidence of our payments made. Each month we send a certified check via USPS tracked mail with signed returned receipt. We know when SLS receives each check and when they cash it ( or hold it and illegally charge late fees. ) We suffer financially as principal is not reduced when payments are diverted to SLS ' own accounts and interest charges are based on inflated outstanding loan balances. In addition when interest rates are illegally inflated by failure to adhere to California laws, we are forced to pay extra amounts each month.
We believe you know that XXXX XXXX XXXX, XXXX. and Specialized Loan Servicing, LLC ( alter ego of XXXX XXXX ) have miserable reputations and numerous complaints against them. We have been dealing with this abuse and incessant criminal actions for years. At this point it could legally be called elder abuse! We seek guidance and assistance from CFPB in stopping the loan servicer abuses SLS makes for their own gain and on behalf of trustee XXXX XXXX, XXXX, and Real Estate Investment Trust pooling agent XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( SLS ' response page 1/103. ).
We will diligently address all 103 pages of SLS ' response and bring CFPB up to date as soon as possible. However these financial records are presented in a difficult and obscure manner which it seems is to purposefully obfuscate the information.
Thank you in advance for any help you can offer in bringing SLS and its cohorts to stop their fiscal past and present white collar shakedown.
XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/23/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
To : Consumer Financial Protection Bureau XX/XX/XXXX RE CFPB Case # XXXX Rebuttal /Amended Complaint to Response by Specialized Loan Servicing LLC XXXX XX/XX/XXXX The received response letter ( XX/XX/XXXX ) from Specialized Loan Servicing, XXXX ( XXXX ) is filled with false statements, traceable violations of CFPB rules and regulation and misrepresentation of actual facts. We are still studying the financial records but wish to renew a complaint of consumer abuses by Specialized Loan Servicing, LLC, prior abuses by loan servicer XXXX XXXXXXXX XXXX XXXXXXXX. and corporations SLS identified as creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX and and trustee XXXX XXXX XXXXXXXX XXXX as the foundation of their rights to debt collection.
A. SLS ' False Facts Regarding Property Insurance : On or about XX/XX/XXXX Specialized Loan Servicing, LLC ( SLS ) contacted our insurance carrier and directed them to disallow us to make insurance payments directly. In their response to the above complaint [ Case # XXXX ] SLS ' admits a single record of contact [ ing ] made to the insurance company [ XXXX ] XXXX on XX/XX/XXXX. This is false. XXXX provided a special notice to us on XX/XX/XXXX letting us know we were : no longer listed as the payer for this policy. As a result, future bills will be sent to the designated payer i.e. your mortgage company. [ Attached as Exhibit XXXX is that notice from insurance company, XXXX dated XX/XX/XXXX. ] The date of SLS ' records of contact and the outcome of their action ( XXXX ) are a misrepresentation of facts in SLS ' XX/XX/XXXX response. This was an attempt by SLS to pile additional bogus charges to our mortgage. We have always paid our own home insurance, and have ample evidence of that fact.
B. Deed of Trust ( DOT ) Submitted by Specialized Loan Servicing Specialized Loan Servicing offers the DOT as one of its foundation for their money claims. However there is a major problem with that for SLS. In XXXX, XXXX we discovered the DOT was a materially altered document. XXXXXXXX XXXX XXXXXXXX recorded in ( XXXX, XX/XX/XXXX [ attached first page Exhibit 2 ] ) an extra page titled DESCRIPTION ( SLS Response page XXXX/XXXX ) which adds ( after the fact ) an extra 3,600 Square Foot parcel of vacant land ( XXXX No. XXXX ) to the security.i SLS ' submitted, altered loan contract is void.
XXXX There Never Was a Forbearance Agreement On page XXXX/XXXX of SLS 's response they claim there were forbearance processes from XXXX and XXXX. This is a misrepresentation of the facts by SLS. In a state trial for injunctive relief from a threatened nonjudicial foreclosure sale, XXXX XXXXXXXX XXXX XXXXXXXX. admitted ( XX/XX/XXXX ) there never was an executed forbearance agreement.ii XXXX XXXXXXXX XXXX XXXXXXXX. using an alias of XXXX 's XXXX XXXX ( XXXX ) had attempted a foreclosure based on claimed bogus piled-on insurance and property tax payments which were challenged first in qualified written requests then in a state complaint. Under the guise of XXXX, XXXX XXXXXXXX XXXX XXXXXXXX. XXXX XXXX ) had attempted to engage us in a repayment agreement for amounts that had no basis. When we refused to agree to bogus charges with no substantiation, XXXX XXXX XXXX nonjudicial foreclosure sale in XXXX. On their own, XXXX XXXX XXXX foreclosure sale filing a Notice of Rescission of the Notice of XXXX and Notice XXXX XXXX XXXX XXXX XXXX ) recorded at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX foreclosure attempts have used bogus charges, diversion of payments for their own use and false statement of fact ( as Specialized Loan Servicing, LLC is now doing ). Each of these attempts have been illegal and terminated via Notices of Rescission. Another example of abuse.
XXXX Promissory Note /Adjustable Rate Rider : The promissory note and adjustable rate rider are subject to law as found in Note 6 [ SLS 's response page XXXX/XXXX ] and DOT XXXX. In both documents, changes in interest rates are required to comply with state and federal laws. In this case California Civil Code 1916.5 supersedes the loan terms for interest adjustment. In their response, SLS referenced the Note and Deed of Trust language, but refuses to comply with the commitment to follow the laws and rules of California or Federal Rules as they have been determined by law. iii E. Unauthorized Charges In the response periodic statement for amount due XX/XX/XXXX SLS still shows it charged our mortgage account periodic unauthorized fees now totaling {$69000.00} in year to date Fees/ Charges/ Optional Product. ( See page XXXX of XXXX ' response. ) These charges are contrary to the Bankruptcy closing records showing amount outstanding as {$0.00} See attached Exhibit XXXX : Form XXXX filed XX/XX/XXXX by SLS ' attorney : XXXX XXXX.
Another example is, Specialized Loan Servicing, LLC received a mortgage payment cashiers ' check # XXXX on XX/XX/XXXX per signed return receipt USPS XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$22000.00}. Specialized Loan Servicing, LLC did not record receipt until XX/XX/XXXX as Single Item Receipt but placed the funds in Unapplied Funds keeping this money for itself and never crediting at any time towards principal or interest. The alleged principal balance both before and after this XX/XX/XXXX payment stayed unchanged at {$350000.00} ( XXXX ' XXXX pages XXXX XXXX copy of check and signed receipt attached as Exhibit XXXX.
Conclusion/Request for Help What we have seen from XXXX XXXXXXXX XXXX XXXX XXXXXXXX. and Specialized Loan Servicing, LLC 's responses to our multiple ( 16 ) qualified written requests are poorly organized, contradicting financial reporting, misapplication of payments when received and what appears are, to our knowledge, illegal diverting our mortgage payments for their own use and profits. SLS presents their financial information in a manner that does not follow generally accepted accounting practices.
As an example in response to some qualified written requests SLS admits to taking a mortage payment of {$7900.00} and reversed off the account on XX/XX/XXXX ( See letter XX/XX/XXXX attached as Exhibit 5 ) ( SLS response page XXXX/XXXX ) But, SLS never credited this payment to reduce principal or pay interest. Instead, XXXX increased the outstanding principal balance after receipt of the payment.
Another example is XXXX fraudulent late charges, each for {$990.00} on XX/XX/XXXX ( XXXX Response pages XXXX ) and a bogus charge of {$99000.00} ( Fee Billed ) on XX/XX/XXXX ( XXXX Response page XXXX/XXXX, see also Exhibit XXXX ledger page XXXX ). SLS and XXXX XXXXXXXX XXXX XXXXXXXX. refuse to provide any substantiating proof of those charges or explanation of where the money has disappeared to ( though corporate criminality is certainly a possibility. ) We have excellent and accurate evidence of our payments made. Each month we send a certified check via USPS tracked mail with signed returned receipt. We know when SLS receives each check and when they cash it ( or hold it and illegally charge late fees. ) We suffer financially as principal is not reduced when payments are diverted to SLS ' own accounts and interest charges are based on inflated outstanding loan balances. In addition when interest rates are illegally inflated by failure to adhere to California laws, we are forced to pay extra amounts each month.
We believe you know that XXXX XXXXXXXX XXXX XXXXXXXX. and Specialized Loan Servicing, LLC ( alter ego of XXXX XXXX ) have miserable reputations and numerous complaints against them. We have been dealing with this abuse and incessant criminal actions for years. At this point it could legally be called elder abuse! We seek guidance and assistance from CFPB in stopping the loan servicer abuses SLS makes for their own gain and on behalf of trustee XXXX XXXX XXXXXXXX, and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( SLS ' response page XXXX/XXXX. ).
We will diligently address all XXXX pages of SLS ' response and bring CFPB up to date as soon as possible. However these financial records are presented in a difficult and obscure manner which it seems is to purposefully obfuscate the information.
Thank you in advance for any help you can offer in bringing SLS and its cohorts to stop their fiscal past and present white collar shakedown.
XXXX XXXX XXXX XXXX XXXX XXXX
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| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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XXXX XXXX held mortgage in XXXX, when I requested a loan modification. ( documented via email with reply from XXXX XXXX ) as mortgage interest rate was 6.25 %, when interest rates were below 3 % in XXXX. XXXX XXXX refused to follow through.
In XX/XX/XXXX XXXX XXXX transferred servicing of my mortgage to Specialized Loan Services LLC. I'd requested that all communication be through email only, either on XXXX XXXX ( initially ) then Specialized Loan Services LLC ( SLS ).
Both lenders initially ignored my request. Providing me with " Customer Service '' telephone numbers to call. Telephone numbers when called after waiting for over an hour were always dropped before a customer service rep answered call.
All payments through XXXX, when XXXX XXXX was mortgage holder were paid as contracted, up through XX/XX/XXXX.
On XX/XX/XXXX, on XXXX XXXX XXXX webpage a message posted informing me the transferring of the servicing of loan transfers, signed by XXXX XXXX XXXX XXXX Senior Vice President, XXXX XXXX XXXX XXXX on message center page that my mortgage was transferred to SLS. Mr. XXXX 's email stated : " We've sent you a letter with the details " No letter received so I researched and found telephone number for XXXX XXXX XXXX XXXX, reaching XXXX XXXX XXXX XXXX XXXXXXXX sent me via an email the letter that was alleged sent me via USPS. I did receive a letter from XXXX XXXX, after XXXX XXXX provided me a copy of the letter. The two letters had conflicting information. Again, demonstrating culpability from XXXX XXXX employees.
I researched and discovered SLS board of directors information, as well as upper management. I discovered that SLS is a subsidiary of XXXX a foreign corporation, providing corporate trusts, stock transfer and employee share plan services in many countries. XXXX is public traded on the Security and Exchange Commission. I pulled company filings from the XXXX webpage, including XXXX filings that are mandatory annual filings, listing salaries and shares paid to management and political people. My intention is to post names of these employees on social media platforms, to level the playing field. I've identified employees on SLS social platforms.
I went to these depths of investigations in preparation to XXXX much documented malfeasance, fines paid through lost litigation. I emailed XXXX questions regarding what funds XXXX paid millions of dollars fines. Shareholder funds? No response.
Having already experienced the dropped calls game, I refused. In XXXX, I requested all statements be sent electronically to my email, under the Paperwork Reduction Act of 1980, and its many revisions ; or provide me access to my statements on SLS website. I also requested SLS send emails to my private email informing me my statement was ready on SLS for download.
SLS still sent paper copies of my statements through the US Postal Service.. Unbeknownst to SLS, I was receiving daily " informed delivery '' from USPS.
Best for documented paper trail.
In XX/XX/XXXX I emailed SLS a request for forbearance based on COVID 19. Initially SLS informed me to telephone their " customer service '' numbers. I requested a forbearance due to COVID 19, as was my right under the CARES ACT Finally I was granted forbearance. On SLS webpage under Message Center, I was informed forbearance was granted and to expect terms sent from SLS through USPS. SLS did not notify me through USPS.
From XX/XX/XXXX to present XXXX SLS paid " escrow fees '' they stated were owed for late property insurance and property taxes. SLS escrow fees were illegally established. My property insurance was and is paid fully by XXXX annually. My property taxes are paid timely on due dates. SLS " hired '' an appraisal company to appraise my property in an " exterior appraisal '' only. The company XXXX XXXX XXXX XXXX XXXX did not have an mandatory appraisers name on appraisal. Further investigation exposed the fact the XXXX XXXX XXXX is not listed on Arizona Corporate Commission website as being registered, nor does not have a mandatory State of Arizona Transaction Tax number, or City of XXXX, XXXX XXXX business license.
I discovered XXXX XXXX XXXX XXXX XXXX was the recipient of federal XXXX funding twice for {$300.00}, XXXX, on which XXXX lists these funds are for " payroll '' only for 21 jobs reported. This should be investigated, too. SLS replied they are not responsible for XXXX XXXX XXXX actions, as " they are a contracted company. '' Then how dependable can XXXX data be validated?
These documented actions of SLS expose a repeated disregard for the law.
When I messaged on SLS " message center '' to remove illegal escrow fees, including other " misc fees '' they charged my mortgage, they lied. In email messaging on SLS message center ; refusing me proof of insurance SLS stated they paid on mortgage and property taxes. SLS stated they were " contacted '' by the county that property taxes were delinquent and home had lien. SLS stated they paid a year of property tax. I called and emailed treasurer department. Staff informed me
they never would contact a mortgage company, as " How would they know who to contact, and your taxes were already paid. '' All years property taxes were paid by me. Documentation to be submitted.
SLS message center states all inquiries will be answered within 24 hours. Nope.
SLS attempts to thwart consumers and government agencies.
SLS transaction subfolder prevents consumers from accessing all transactions, permitting search for 12 month period only.
As of XX/XX/XXXX, SLS has stonewalled me on their message center, to my many documented, and logged requests for forbearance beginning XX/XX/XXXX.
SLS/XXXX employees are no better than convicted financial criminals, for which the Racketeer Influenced and Corrupt Organizations Act ( RICO ) was written, False Claims Act ( based on subsidiaries of XXXX federal funds and deposits into US Banks ), and the 940.18 USC Mail fraud Act. ( 1 ) the defendant must have been engaged in a scheme to defraud ; ( 2 ) the scheme must have involved material misstatements or omissions ; ( 3 ) the scheme resulted, or would have resulted upon completion, in the loss of money, property, or honest services ; ( 4 ) the defendant must have used of U.S. mail in furtherance of scheme to defraud ; and ( 5 ) the defendant used or caused the use of U.S.mail.
Due to my proof of statements for hard evidence documentation, SLSXXXX CEO/ all upper management, and employees should be charged with crimes against American consumers.
XXXX XXXX XXXX 's Letter sent to XXXX XXXX XXXX Interim Chief Executive Officer and President of XXXX XXXX XXXX XXXX, dated XX/XX/XXXX.
An excerpt of this letter : " This new report suggests that rather that truly committing itself too vital reforms, XXXX XXXX is still scamming customers, charging them fees on accounts they thought were closed. This greed has boosted the company 's bottom line, but left customers with lasting negative effects. " SLS on webpage shifts information around, does not leave transparent subfolders on their webpage. Blocks access to their website ( documented under development tools, " access denied. " ).
On SLS message center, customer service reps state " we are unable to provide loan documents to you on line. '' We can only send via fax or US Mail.
Despite no less than 20 requests by me on SLS webpage message center to keep messages sequential and continue information forward, they totally ignore.
SLS webpage cuts off documents during printing of document into pdf. I converted to word, snapshot doc and converted to actual .pdf.
SLS send phantom " do not reply to this email as it is unattended. '' When I located XXXX emails ensuring they were cc. When attempt to upload documents to SLS webpage error message stated " exceeds limit '', via phantom email no reply, however shortly after that message email received from XXXX stating upload of documents was successful.
Mid term elections are fast approaching. Hope both Democrats and Republicans listen to the voters.
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| 09/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My original home loan was completed through another lended in XXXX. At the end of XXXX, my mortgage loan was bought out by Specialized Loan Servicing. In XXXX. I reached out to my new mortgage lender because I was not able to view my account online to make a payment nor was I able to contact their automated system as indicated on the billing statement I received from them. Both indicated that my account was none existent. Immediately after, I called and was advised by a representative that I was unable to do either of those things because I had filed bankruptcy. I asked about being able to make a payment online to them as this is their only " free '' payment option. I was advised again that due to being in an active bankruptcy, I was unable to make a free payment and had to make all payments by speaking to a live agent. I was told that I would not be allowed to make payments for free online or payments through their automated system costing {$7.00} each time, but would in fact be forced to call and speak to a live agent to make a payment and pay {$12.00} to do so. I complied to this discrimination as I had no other choice. I even made double payments, sometimes, triple payments in advance to avoid being charged further from this company. Each time while under bankruptcy that I made a payment, the payments were applied to my next months due billing statement per the confirmation given by the reps I spoke with. I was not able to view or verify this information because against I was discriminated against and not given this option due to bankruptcy. My bankruptcy was discharged in XXXX of XXXX. Since that time, I have regained access to my account online with the option of making payments online now as well, continuing to make payments in advance to avoid any late fees or other fees from this company. Since making my first payment in XXXX online, I have nothing but trouble with this company. I received my XXXX bill being due in the amount of {$770.00}. This billing statement online showed that I had the amount overpaid of {$210.00} sitting in suspense. I made my payment on XXXX XXXX in the amount of {$1700.00}, to cover XXXX and XXXX payment as I have done in the past since XXXX. I did not assign the overpayment to go to anything other than my monthly bill. I then received my XXXX billing statement in the mail and it showed that I had amount due of {$720.00} even though I paid {$1700.00} to cover this bill in XXXX. The XXXX bill also stated that I had the amount overpaid still showing of {$210.00}. I emailed SLS on XX/XX/XXXX to clarify this error. I received a response on XX/XX/XXXX @ XXXX advising that did not answer my previous concerns, simply advised, " Thank you for your inquiry. After a review of the account the monthly payment due on XX/XX/XXXX is in the amount of {$940.00}. Thank you. XXXX XXXX ID : XXXX. '' This wasn't even the correct amount listed on my billing statement received. To avoid any further incorrect information, I then reached out to SLS by phone on XX/XX/XXXX @ XXXX and spoke with XXXX. By the way, the automated system during that call played my recent payment being received on XX/XX/XXXX of {$1700.00} and my next payment would be due XXXX in the amount of negative {$210.00}. I recorded this call and will be happy to provide that as well. However, this discussion confirmed that my payment had been received for XXXX but was applied to the suspense account and he would open a ticket to have the funds transferred to the correct place to take care of my XXXX billing statement. It was determined at that time as well that my account was still overpaid and that there would still be a small amount in my suspense account that could be applied to XXXX payment. He also advised me that it may take a couple days for everything to be applied. I logged back into my account on XX/XX/XXXX to confirm everything had been updated. When I logged in, the amount due showed {$19.00} still remaining to be due XX/XX/XXXX. This made no sense to me but to avoid any late fees or anything else to count against me, I went ahead and made this payment and it cleared my bank on XX/XX/XXXX. I then logged back into my account on XX/XX/XXXX to verify everything was cleared and my account had been updated. My account stated there was {$0.00} due but showed that I was delinquent for my XXXX payment. I have provided the screenshot showing my payment being due of {$0.00} remaining for XXXX. I then logged back in again on XX/XX/XXXX only to now find that my account says I am 21 days delinquent and now have the amount due of {$23.00}. I immediately sent an email to SLS that same day at XXXX advising of the errors and needing to determine what the {$23.00} was for and to determine why my account was showing delinquent when I had satisfied all payments prior to the payments ever even being due. That same day, I received a call from an agent with SLS who indicated her calls was due to the amount of {$23.00} being delinquent on my account and to obtain the funds. I asked the agent why the amount was due and she advised it was due to a late fee charge. I explained all of the previous and was told by the agent that she showed I still had the amount due of {$940.00} being due for XXXX. When I asked her then why she only called to collect the amount of {$23.00} which is showing online she indicated that there is obviously a delay in their system. She stated that my account showed a payment in suspense in the amount of {$770.00} and that if I paid the difference of what was due of {$940.00} that they could apply everything to my account and I would be caught up. I reminded her that I already paid my XXXX payment and even made a payment already of {$19.00} that should have never been due to avoid a fee and now I am being charged a late fee for a payment that said {$0.00} and showed nothing else due. She then advised my account appeared to be confusing due to being a bankruptcy customer and that in her honest opinion it would be best for me to pay the late fee even though she can see I didn't owe it along with the payment of {$170.00} ( my normal monthly payment of {$940.00} minus the amount in suspense of {$770.00} ) to get my account where it is in no longer delinquent and they can review everything else further. I told her that I am not paying a late fee on a payment I already made and I am not making another {$170.00} payment when I have already made this payment and more. I advised her that I wanted a supervisor to reach back out to me by close of business that same day to get this resolved and that I am being discriminated against due to my bankruptcy. She said she understood my frustrations and agreed and would have someone reach out to me. I have still NOT received a call from a supervisor and my account is still showing {$23.00} being due any my account being 24 days delinquent. I did receive an email reply on XX/XX/XXXX advising that it appeared I spoke to someone and they were able to resolve my issues. THERE WAS NOTHING RESOLVED. I was able to view my XXXX billing statement due XX/XX/XXXX that says my payment amount due is {$960.00} which is detailed of a normal bill amount for XXXX of {$940.00} plus the {$23.00} late fee this company is trying to charge me. My XXXX bill also states that I have {$770.00} in my suspense account from last month, totaling {$990.00} in my suspense account {$990.00}, well more than my XXXX payment that was already issued. I am being mistreated by this company and being made to make payments and fees due to being a bankruptcy customer that they do not require all of their customers. I am being discriminated against and this isn't fair. I was in a bankruptcy for a reason, I don't have money to keep providing to this company that is taking money and still charging fees for it. I should NOT be treated differently because I am a bankruptcy customer and surely should NOT be charged more because of it.
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| 12/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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Dear SLS and XXXX XXXX XXXX My name is XXXX XXXX, Acct XXXX XXXX / SLS XXXX and I am writing to you in an official capacity regarding significant issues surrounding my Home Equity Line of Credit ( HELOC ) account, currently under the management of Specialized Loan Servicing ( SLS ) and originating from XXXX XXXX XXXX ( XXXX ). This notice serves as a formal declaration of errors and violations that demand immediate attention and resolution.
As of XX/XX/XXXX, I have encountered a series of severe discrepancies and regulatory violations that warrant your urgent consideration. The following points outline the specific concerns : Failure to Provide Account History : Despite repeated requests made of XXXX and SLS, I have not received the necessary account history, violating my rights as a consumer to transparent and accurate information. No access to account information after XX/XX/XXXX No history, No 1098 No initial Escrow statement No Escrow Annuals No Escrow Analyses No Escrow Disclosures INTEREST YEAR TO DATE REPORTING {$1300.00} is incorrect PAID year to date is {$3600.00} ERROR {$2200.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Incomplete Transition Communication : The abrupt closure of my account on XX/XX/XXXX without prior notification or explanation constitutes a blatant violation of consumer rights, leaving me uninformed about vital financial matters.
Welcome Letter dated XX/XX/XXXX Account transfer XX/XX/XXXX Good-bye letter dated XX/XX/XXXX Notice of sale dated XX/XX/XXXX Actual Sale date XX/XX/XXXX Account closed XX/XX/XXXX Mismanagement of Payments : SLS 's failure to accurately credit my payments and their attempts to coerce me into foreclosure are not only unacceptable but also a clear breach of ethical conduct.
XXXX letter XX/XX/XXXX states the monthly payments would not be affected by transfer.
Terms and condition were changed. XX/XX/XXXX Payment reversal amount is in error.
Increase in payment from {$1100.00} to {$5600.00} on XX/XX/XXXX.
Payment for HELOC account XXXX XX/XX/XXXX Lockbox unidentified item XXXX Next payment due XXXX XX/XX/XXXX No case number recorded as XX/XX/XXXX No Supervisor callback. as of XX/XX/XXXX Escrow Account Misinformation : The misinformation provided during the " escrow analysis '' on XX/XX/XXXX, based on incorrect and altered information, is a direct violation of regulatory compliance and consumer protection laws. XXXX modified Advancement dates.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CANCELLATION NOTICE XXXX XXXX XXXX REFUND XX/XX/XXXX TO XXXX XXXX PAYMENT REVERSAL XX/XX/XXXX XXXX + fees XXXX Escrow Receipt.
Total SLS shortage analysis XXXX ( NO CREDIT OF REFUND ) No new insurance Declaration received as of XX/XX/XXXX Claim of these Advances were credited to and paid from the Escrow account over the LAST 12MONTHS.
Escrow disclosure and Analysis was never presented for 5 years up until XX/XX/XXXX.
No initial statement of Escrow XXXX No Annual Escrow statement XXXX No Escrow Analyses XXXX No Escrow Disclosure XXXX No Declaration of Insurance ( Escrow advance {$7000.00} ) undated payout XXXX XXXX XXXX XXXX Account number same has CANCELLED policy XXXX XXXX No documented case number issued as of XX/XX/XXXX Refusal to Rectify Errors : Despite documented evidence and actively seeking resolution, SLS 's persistent refusal to correct errors raises serious concerns about adherence to fair and transparent practices.
CURRENT PAYMENT {$9000.00} Next payment due XX/XX/XXXX {$10000.00} Hazard Insurance Refund Late fees 5 % In light of these issues, I must insist that all attempts to strong-arm me into default or foreclosure cease immediately. The actions taken by SLS and XXXX XXXX XXXXXXXX thus far not only jeopardize my financial stability but also stand in direct violation of multiple consumer rights regulations.
I have filed a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) XX/XX/XXXX, yet the issues persist without acknowledgment or resolution. I expect that, as responsible financial institutions, both SLS and XXXX XXXX XXXXXXXX promptly address and rectify these matters.
Until a thorough investigation and resolution have been completed, I demand the cessation of any further actions that could lead to my default or foreclosure. Your immediate attention to this matter is not only necessary but also a legal obligation to ensure compliance with consumer rights laws.
I anticipate your cooperation in resolving these issues without further delay. I am more than willing to provide any additional information or documentation necessary for a swift resolution.
XXXX XXXX XXXXXXXX recently sold my loan after my 33 years of loyalty. I have a {$150000.00} HELOC line of credit and never missed a payment in 22 years. XXXX require a new roof every ten years, with costs ranging from {$32000.00} to {$60000.00}, and premiums from {$13000.00} to {$32000.00}. XXXX XXXX XXXXXXXXXXXX XXXX hazard insurance was {$7000.00}, and I made the unfortunate decision to opt for a cheaper option, assuming the repayment was on the back end of the loan.
My current balance is {$46000.00}, and my home is valued at {$790000.00}. XXXX XXXXXXXX XXXX failed to set up a repayment schedule for the escrow account for five years, despite regulations requiring annual statements and disclosures. I wonder who is auditing to verify compliance. CFPB, do you have the answers to my questions? How is this allowed to happen when numerous failures and violations have occurred? What will be done on my behalf to protect me from further harm and distress? Will CFPB fulfill its legal obligations?
I was transferred to SLS due to XXXX XXXX XXXXXXXXXXXX XXXX mismanagement, and now SLS is demanding {$5600.00} a month within the first 30 days of transfer, claiming I am now in deficiency. This seems legally questionable. The Federal Trade Commission and the State Attorney need to investigate the " transfer/sell-off to SLS protocol '' as I believe this is a regular mode of operation.
CFPB, you have a legal obligation to ensure compliance with consumer rights laws, but it seems you haven't met your obligations either. The game seems to be played by their rules, with excuses like " we need more time. '' They don't even log CFPB correspondence or issue a case number to the consumer. Sending a message means nothing if there's no meaningful action.
I have started recording this pattern of behavior because it needs to be exposed to the general public through national media. Calling customer service feels like setting oneself up for failure, with teenagers running a circus of transfers. Investigating the constant transfer of calls should be a priority. Spending two hours on the phone with no service, just mockery and shenanigans, is unacceptable. Most customer service associates lack etiquette and courtesy when handling serious financial business.
They often say, " I just do call transfers. '' Check for yourselves : XXXX ( main ), XXXX ( insurance ), XXXX ( escrow ), XXXX, XXXX. Pick any number, and the results will be the same. I have never experienced such incompetence in any institution in my 60+ years. It's sickening. Give them a call and bear witness to the abuse. This is not only predatory but criminal in intent. CFPB, I petition you to do your due diligence and audit XXXX XXXX XXXXXXXX and SLS transferring procedures Thank you in advance for your anticipated obligation to on these violations. follow up.
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| 04/02/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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XX/XX/XXXX SPECIALIZED LOAN SERVICING LLC, INC. IS FORCING US INTO FORECLOSURE DURING A WORLD WIDE PANDEMIC. WE ARE SENIORS, I AM XXXX AND THEY ARE KICKING US TO THE CURB WITH NO WHERE TO GO. PLEASE STOP THEIR HEINOUS BEHAVIOR BY APPROVING OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME. ATTACHED ARE TWO USPS DOCUMENTS SHOWING PROOF OF DELIVERY OF THE XX/XX/XXXX CHECK PACKAGE and the XX/XX/XXXX APPEAL PACKAGE. A COPY OF THE XX/XX/XXXX PAYMENT CHECK # XXXX DRAWN ON XXXX DATED XXXX IS ALSO UPLOADED AND WAS INCLUDED IN THE APPEAL PACKAGE WE SENT TO SLS USPS PROOF OF DELIVERY XXXX XXXX XXXX XXXX US.
THIS IS A REQUEST FOR AN APPEAL ; A RECONSIDERATION AND APPROVAL OF THE FIRST ORIGINAL TRIAL LOAN MODIFICATION PLAN FOR Specialized Loan Servicing LL.C Inc. We are in receipt of THE COMPANY 'S letter dated XX/XX/XXXX DENYING OUR LOAN MODIFICATION BASED ON FAILURE TO MEET THE TERMS OF THE TRIAL PERIOD XXXX, XXXX AND XX/XX/XXXX. THIS IS A FACTUAL ERROR WE'VE TRIED TO EXPLAIN TO THEM BUT THEY DONT LISTEN AND NOW WANT US TO BE IN A SHORT SALE- WE DO NOT WANT THAT.
WE APPEAL AND PLEASE APPROVE OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME. WE DISPUTE AND APPEAL THEIR DECISION TO DENY OUR FIRST LOAN MODIFICATION REQUEST BECAUSE WE WERE COMPLIANT WITH ALL REQUIREMENTS FOR THE TRIAL PERIOD XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX PAYMENTS.
THE LOAN MODIFICATION SHOULD HAVE BEEN APPROVED AND NOT DENIED BECAUSE THE COMPANY FAILED TO CASH THE XX/XX/XXXX {$500.00} CHECK DRAWN ON XXXX CHECK NUMBER XXXX. THE FAILURE TO CASH THE CHECK AND NOTIFY US THAT THE CHECK WAS NOT CASHED WASTED TIME CAUSING THE TRIAL PERIOD TO ELAPSE RESULTING IN A DENIAL OF THE ORIGINAL LOAN MODIFICATION REQUEST.
WE ARE READY WILLING AND ABLE TO IMMEDIATELY PROVIDE THE COMPANY WITH THE MONEY TO REPLACE THE CHECK THEY DID NOT CASH. WE WILL SEND THE MONEY IN ANY MANNER REQUESTED BE IT PERSONAL CHECK, WIRE TRANSFER, OR CERTIFIED CHECK RETURN RECEIPT REQUESTED USPS MAIL.
SITUATION : According to the original forbearance terms we agreed to pay THE COMPANY {$500.00} per month for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. THE XXXX XXXX PAYMENT- made payable to Specialized Loan Servicing, LLC , XXXX dated XXXX DRAWN ON XXXX CHECK # XXXX was sent AND DELIVERED TO THE COMPANY IN XXXX Colorado Facility USPS TRACKING NUMBER XXXX.. SLS RECEIVED BUT DID NOT CASH OR APPLY THE XX/XX/XXXX XXXX XXXX CHECK TO THE ACCOUNT. THEREFORE, THE LOAN MODIFICATION PLAN WAS CANCELED AND WE WERE DENIED A LOAN MODIFICATION OF OUR HOME.
XXXX AND XX/XX/XXXX - ( Teller ID XXXX ) called us and asked for the check number for the {$500.00} XXXX payment ( XXXX ). I gave her the check number ( above ) and she said she would ask the " cashier department '' to see about the check. I asked ( Teller ID XXXX ) if she wanted the USPS tracking number to confirm receipt of the check package and she answered " NO '' on the recorded line. If she had responded YES to the question about the USPS tracking number Proof of delivery ( uploaded below ) she would have seen that the check package was delivered, and the check was either lost/misplaced/not cashed/ or someone was withholding the check. Instead, she said the forbearance period was over and we needed to resubmit new paperwork for the Loan modification.We immediately completed, signed, dated and resubmitted a second COMPLETE RMA application, which we should not have had to do. The requirement to reapply a second time for the loan modification slowed down the process ; THE TELLER NEVER CALLED BACK TO TELL US THE CHECK WAS NOT RECEIVED AND THEREFORE ONCE AGAIN IT APPEARED AS THOUGH WE DID NOT COMPLY WITH THE LOAN MODIFICATION TRIAL PERIOD REQUIREMENTS FOR XX/XX/XXXX. HAD THE TELLER NOTIFIED US ABOUT THE UNCASHED CHECK WE WOULD HAVE MADE AN IMMEDIATE {$500.00} PAYMENT TO BY WIRE TRANSFER OR CHECK.
XXXX XX/XX/XXXX, Throughout XXXX and XX/XX/XXXX, we received weekly " courtesy calls from agents who told us that our case is " pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK, NOR DID THE COMPANY INFORM US REGARDING THE TRACKING NUMBER PROOF OF DELIVERY AS I REQUESTED OF Teller ID XXXX, NOR DID THE TELLER REPORT BACK TO US REGARDING THE CHECKS STATUS AFTER SPEAKING WITH THE CASHIERS DEPARTMENT.
CURE : WE ARE READY WILLING AND ABLE TO IMMEDIATELY PROVIDE THE COMPANY WITH {$500.00} TO REPLACE THE XX/XX/XXXX CHECK THEY DID NOT CASH. WE WILL SEND THE MONEY IN ANY MANNER REQUESTED BE IT PERSONAL CHECK, WIRE TRANSFER, OR CERTIFIED CHECK RETURN RECEIPT REQUESTED USPS MAIL.
WE DISPUTE AND APPEAL Specialized Loan Servicing LL.C. 's Inc. DECISION TO DENY OUR FIRST LOAN MODIFICATION REQUEST BECAUSE WE WERE IN FACT COMPLIANT WITH THE COMPANY 'S REQUIREMENTS FOR THE TRIAL PERIOD XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX PAYMENTS. THE LOAN MODIFICATION SHOULD HAVE BEEN APPROVED IN XX/XX/XXXX AND NOT DENIED BECAUSE OF THEIR FAILURE TO CASH THE {$500.00} CHECK.
WE APPEALED SLS 'S DENIAL OF THE LOAN MODIFICATION IN A LETTER TO THEM XX/XX/XXXX, PROOF OF DELIVERY USPS TRACKING NUMBER XXXX.
ON XX/XX/XXXX - ( Teller ID XXXX ) called us BUT DID NOT PROVIDE THE LEGAL, QUALITY GREETING THAT THE CALL WAS AN ATTEMPT TO COLLECT A DEBT ON A RECORDED LINE, NOR DID SHE ASK FOR MY IDENTIFICATION.. WHEN I TRIED TO ASK HER ABOUT THE APPEAL SHE HUNG UP THE PHONE ON ME. SINCE SHE IS OUR DESIGNATED POINT OF CONTACT THIS BEHAVIOR IS ILLEGAL, DOES NOT ALLOW US DUE PROCESS AND IS BIZARRE. I CALLED SLS ON XXXX and spoke with Teller XXXX. HE INFORMED ME HOW TO COMPLETE AN APPEAL AND TO SEND IT TO THE XXXX COLORADO ADDRESS ON PAGE 6 OF THE SLS DENIAL LETTER. I WROTE THE APPEAL AND SENT IT AS INSTRUCTED AND THERE IS PROOF OF DELIVERY USPS XXXX XXXX XXXX ( see uploaded document ). I CALLED SLS AND SPOKE WITH TELLER ( XXXX ) XXXX ON XXXX ASKING FOR AN UPDATE ABOUT OUR APPEAL. SHE STATED WE HAD NO RIGHT TO APPEAL THE DECISION AND THAT WAS NOT THE RIGHT ADDRESS EVEN THOUGH PAGE # 6 OF THE SLS LETTER TO US LISTS THAT ADDRESS AS THE CORRECT ADDRESS IN WHICH TO SEND AN APPEAL. I ASKED HER IF SLS DEPARTMENTS TALK WITH ONE ANOTHER AND SHE SAID " NO ''. THIS CONTRADICTS WHAT I WAS TOLD BY TELLER " XXXX '' ON XXXX. ON XXXX I CALLED AGAIN AND SPOKE WITH XXXX ( TELLER # XXXX ) HE TOLD ME TO CALL BACK NEXT WEEK BECAUSE THE SYSTEM WAS NOT SHOWING ANY UPDATE YET ON AN APPEAL Specialized Loan Servicing LL.C., Inc. IS THE MOST ILLEGAL COMPANY WITH THE WORST CUSTOMER SERVICE WE HAVE EVER DEALT WITH. MOST OF THE REPRESENTATIVES - NOT ALL - CONTINUALLY GIVE FALSE, CONTRADICTORY INFORMATION AND DENY BASIC DUE PROCESS TO THEIR CUSTOMERS.
THE COMPANY IS STILL ILLEGALLY HOLDING OUR {$500.00} UNCASHED CHECK AND DENIES HAVING IT EVEN THOUGH WE HAVE PROOF IT WAS DELIVERED TO XXXX COLORADO. THEY WON'T ADMIT THEIR MISTAKE AND ARE USING THAT MISTAKE TO DENY OUR DUE PROCESS RIGHTS TO APPEAL THEIR DECISION AND DENY US A LOAN MODIFICATION FOR OUR HOME.
THEY ARE FORCING US INTO FORECLOSURE DURING A WORLD WIDE PANDEMIC. WE ARE SENIORS, I AM XXXX AND THEY ARE KICKING US TO THE CURB WITH NO WHERE TO GO. PLEASE STOP THEIR HEINOUS BEHAVIOR BY APPROVING OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME.
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| 04/03/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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XX/XX/XXXX SPECIALIZED LOAN SERVICING LLC, INC. IS FORCING US INTO FORECLOSURE DURING A WORLD WIDE PANDEMIC. WE ARE SENIORS, I AM XXXX AND THEY ARE KICKING US TO THE CURB WITH NO WHERE TO GO. PLEASE STOP THEIR HEINOUS BEHAVIOR BY APPROVING OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME.
ATTACHED ARE TWO USPS DOCUMENTS SHOWING PROOF OF DELIVERY OF THE XX/XX/XXXX CHECK PACKAGE and the XX/XX/XXXX APPEAL PACKAGE. A COPY OF THE XX/XX/XXXX PAYMENT CHECK # XXXX DRAWN ON XXXX DATED XXXX XXXX IS ALSO UPLOADED AND WAS INCLUDED IN THE APPEAL PACKAGE WE SENT TO SLS USPS PROOF OF DELIVERY XXXX XXXX XXXX XXXX XXXX. THIS IS A REQUEST FOR AN APPEAL ; A RECONSIDERATION AND APPROVAL OF THE FIRST ORIGINAL TRIAL LOAN MODIFICATION PLAN FOR Specialized Loan Servicing LL.C Inc. We are in receipt of THE COMPANY 'S letter dated XX/XX/XXXX DENYING OUR LOAN MODIFICATION BASED ON FAILURE TO MEET THE TERMS OF THE TRIAL PERIOD XXXX, XXXX AND XX/XX/XXXX. THIS IS A FACTUAL ERROR WE'VE TRIED TO EXPLAIN TO THEM BUT THEY DONT LISTEN AND NOW WANT US TO BE IN A SHORT SALE- WE DO NOT WANT THAT. WE APPEAL AND PLEASE APPROVE OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME. WE DISPUTE AND APPEAL THEIR DECISION TO DENY OUR FIRST LOAN MODIFICATION REQUEST BECAUSE WE WERE COMPLIANT WITH ALL REQUIREMENTS FOR THE TRIAL PERIOD XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX PAYMENTS. THE LOAN MODIFICATION SHOULD HAVE BEEN APPROVED AND NOT DENIED BECAUSE THE COMPANY FAILED TO CASH THE XX/XX/XXXX {$500.00} CHECK DRAWN ON XXXX CHECK NUMBER XXXX. THE FAILURE TO CASH THE CHECK AND NOTIFY US THAT THE CHECK WAS NOT CASHED WASTED TIME CAUSING THE TRIAL PERIOD TO ELAPSE RESULTING IN A DENIAL OF THE ORIGINAL LOAN MODIFICATION REQUEST. WE ARE READY WILLING AND ABLE TO IMMEDIATELY PROVIDE THE COMPANY WITH THE MONEY TO REPLACE THE CHECK THEY DID NOT CASH. WE WILL SEND THE MONEY IN ANY MANNER REQUESTED BE IT PERSONAL CHECK, WIRE TRANSFER, OR CERTIFIED CHECK RETURN RECEIPT REQUESTED USPS MAIL. SITUATION : According to the original forbearance terms we agreed to pay THE COMPANY {$500.00} per month for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. THE XXXX XXXX PAYMENT- made payable to Specialized Loan Servicing, LLC , Inc. dated XXXX DRAWN ON XXXX CHECK # XXXX was sent AND DELIVERED TO THE COMPANY IN XXXX Colorado Facility USPS TRACKING NUMBER XXXX SLS RECEIVED BUT DID NOT CASH OR APPLY THE XX/XX/XXXX XXXXXXXX XXXX CHECK TO THE ACCOUNT. THEREFORE, THE LOAN MODIFICATION PLAN WAS CANCELED AND WE WERE DENIED A LOAN MODIFICATION OF OUR HOME.
XXXX AND XX/XX/XXXX - ( Teller ID XXXX ) called us and asked for the check number for the {$500.00} XXXX payment ( XXXX ). I gave her the check number ( above ) and she said she would ask the " cashier department '' to see about the check. I asked ( Teller ID XXXX ) if she wanted the USPS tracking number to confirm receipt of the check package and she answered " NO '' on the recorded line. If she had responded YES to the question about the USPS tracking number Proof of delivery ( uploaded below ) she would have seen that the check package was delivered, and the check was either lost/misplaced/not cashed/ or someone was withholding the check. Instead, she said the forbearance period was over and we needed to resubmit new paperwork for the Loan modification. We immediately completed, signed, dated and resubmitted a second COMPLETE RMA application, which we should not have had to do. The requirement to reapply a second time for the loan modification slowed down the process ; THE TELLER NEVER CALLED BACK TO TELL US THE CHECK WAS NOT RECEIVED AND THEREFORE ONCE AGAIN IT APPEARED AS THOUGH WE DID NOT COMPLY WITH THE LOAN MODIFICATION TRIAL PERIOD REQUIREMENTS FOR XX/XX/XXXX. HAD THE TELLER NOTIFIED US ABOUT THE UNCASHED CHECK WE WOULD HAVE MADE AN IMMEDIATE {$500.00} PAYMENT TO BY WIRE TRANSFER OR CHECK. XXXX XX/XX/XXXX, Throughout XXXX and XX/XX/XXXX, we received weekly " courtesy calls from agents who told us that our case is " pending '' and no further information was needed. WE UNDERSTOOD THIS TO MEAN THAT ALL DOCUMENTS INCLUDING THE XX/XX/XXXX CHECK WERE RECEIVED BY. XX/XX/XXXX - THEN we were informed in a letter dated XXXX XXXX that our loan modification was denied due to the alleged missing XX/XX/XXXX payment. I went to the bank immediately regarding the XX/XX/XXXX check for {$500.00}. According to the banks records SLS - THE MORTGAGE COMPANY HAS NOT CASHED THE XX/XX/XXXX CHECK, NOR DID THE COMPANY INFORM US REGARDING THE TRACKING NUMBER PROOF OF DELIVERY AS I REQUESTED OF Teller ID XXXX, NOR DID THE TELLER REPORT BACK TO US REGARDING THE CHECKS STATUS AFTER SPEAKING WITH THE CASHIERS DEPARTMENT.
CURE : WE ARE READY WILLING AND ABLE TO IMMEDIATELY PROVIDE THE COMPANY WITH {$500.00} TO REPLACE THE XX/XX/XXXX CHECK THEY DID NOT CASH. WE WILL SEND THE MONEY IN ANY MANNER REQUESTED BE IT PERSONAL CHECK, WIRE TRANSFER, OR CERTIFIED CHECK RETURN RECEIPT REQUESTED USPS MAIL. WE DISPUTE AND APPEAL Specialized Loan Servicing LL.C. 's Inc. DECISION TO DENY OUR FIRST LOAN MODIFICATION REQUEST BECAUSE WE WERE IN FACT COMPLIANT WITH THE COMPANY 'S REQUIREMENTS FOR THE TRIAL PERIOD XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX PAYMENTS. THE LOAN MODIFICATION SHOULD HAVE BEEN APPROVED IN XX/XX/XXXX AND NOT DENIED BECAUSE OF THEIR FAILURE TO CASH THE {$500.00} CHECK. WE APPEALED SLS 'S DENIAL OF THE LOAN MODIFICATION IN A LETTER TO THEM XX/XX/XXXX, PROOF OF DELIVERY USPS TRACKING NUMBER XXXX. ON XX/XX/XXXX - ( Teller ID XXXX ) called us BUT DID NOT PROVIDE THE LEGAL, QUALITY GREETING THAT THE CALL WAS AN ATTEMPT TO COLLECT A DEBT ON A RECORDED LINE, NOR DID SHE ASK FOR MY IDENTIFICATION. WHEN I TRIED TO ASK HER ABOUT THE APPEAL SHE HUNG UP THE PHONE ON ME. SINCE SHE IS OUR DESIGNATED POINT OF CONTACT THIS BEHAVIOR IS ILLEGAL, DOES NOT ALLOW US DUE PROCESS AND IS BIZARRE. I CALLED SLS ON XXXX and spoke with Teller XXXX. HE INFORMED ME HOW TO COMPLETE AN APPEAL AND TO SEND IT TO THE XXXX COLORADO ADDRESS ON PAGE 6 OF THE SLS DENIAL LETTER. I WROTE THE APPEAL AND SENT IT AS INSTRUCTED AND THERE IS PROOF OF DELIVERY USPS XXXX XXXX XXXX ( see uploaded document ). I CALLED SLS AND SPOKE WITH TELLER ( XXXX ) XXXX ON XXXX ASKING FOR AN UPDATE ABOUT OUR APPEAL. SHE STATED WE HAD NO RIGHT TO APPEAL THE DECISION AND THAT WAS NOT THE RIGHT ADDRESS EVEN THOUGH PAGE # 6 OF THE SLS LETTER TO US LISTS THAT ADDRESS AS THE CORRECT ADDRESS IN WHICH TO SEND AN APPEAL. I ASKED HER IF SLS DEPARTMENTS TALK WITH ONE ANOTHER AND SHE SAID " NO ''. THIS CONTRADICTS WHAT I WAS TOLD BY TELLER " XXXX '' ON XXXX. ON XXXX I CALLED AGAIN AND SPOKE WITH XXXX ( TELLER # XXXX ) HE TOLD ME TO CALL BACK NEXT WEEK BECAUSE THE SYSTEM WAS NOT SHOWING ANY UPDATE YET ON AN APPEAL Specialized Loan Servicing LL.C., Inc. IS THE MOST ILLEGAL COMPANY WITH THE WORST CUSTOMER SERVICE WE HAVE EVER DEALT WITH. MOST OF THE REPRESENTATIVES - NOT ALL - CONTINUALLY GIVE FALSE, CONTRADICTORY INFORMATION AND DENY BASIC DUE PROCESS TO THEIR CUSTOMERS.
THE COMPANY IS STILL ILLEGALLY HOLDING OUR {$500.00} UNCASHED CHECK AND DENIES HAVING IT EVEN THOUGH WE HAVE PROOF IT WAS DELIVERED TO XXXX COLORADO. THEY WON'T ADMIT THEIR MISTAKE AND ARE USING THAT MISTAKE TO DENY OUR DUE PROCESS RIGHTS TO APPEAL THEIR DECISION AND DENY US A LOAN MODIFICATION FOR OUR HOME. THEY ARE FORCING US INTO FORECLOSURE DURING A WORLD WIDE PANDEMIC. WE ARE SENIORS, I AM XXXX AND THEY ARE KICKING US TO THE CURB WITH NO WHERE TO GO. PLEASE STOP THEIR HEINOUS BEHAVIOR BY APPROVING OUR FIRST TRIAL PERIOD REQUEST XX/XX/XXXX THROUGH XX/XX/XXXX FOR A LOAN MODIFICATION ON OUR ONLY HOME.
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| 04/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My Wife and I purchased our home at XXXX XXXX XXXX XXXX in XXXX of XXXX. OUr lender was XXXX XXXX. When we established our loan we set up auto payment. Our loan was always paid.
In XX/XX/XXXX my wife and I separated. Our auto payment set up remained, with myself as the payer, and all the payments continued to be made.
In either XXXX or XXXX of XXXX, due to COVID, I was offered a forebearance. Since my employer at the time was not entirely sure what would happen if things lasted for long, I chose to accept a 6 month forebearance and stopped my auto payments ( required to assume the forebearance ).
When the 6 month period was over I signed on to the XXXX XXXX website to make my payment and set up my automatic payments again. I was not able to online. I called XXXX XXXX and asked why and they told me that they had extended my forebearance ( I did not request this ) for 3 months. I was told that my forebearance would be applied at the end of my loan so I chose to keep the extension. Once the extension was over, I got online, made my payment, and set up my auto payments. I continued to make all my payments as scheduled.
I believe in XXXX of XXXX XXXX XXXX sold my loan to SLS ( Specialized Loan Servicing ). I am not sure exactly of the date as I was not made aware for several months.
In XXXX of XXXX I lost my job. Because I worked close to 70 hours per week in my former job ( as an exempt employee so no overtime ) and often had to work weekends losing time with my children, I decided I was going to look at teaching starting the following school year. To help me financially until the start of the school year I withdrew from my retirement savings to support myself. Because I had a large sum of money and had experienced a lot of anxiety regarding my work ( including hospitalization in XXXX, XXXX ), I did not pay a lot of attention to my funds ; I knew things were being paid ( or at least I thought ).
I believe it was XXXX of XXXX that I got a notice from SLS stating that I owed over {$15000.00}. When I contacted this company that I had never heard of I was told that I had not made a house payment in over a year. I argued that I did not know who they were and always made my payment. They told me they were going to take my house because their records show that I had not made my payments in over a year. I wired the required amount of money, which broke me.
Without funds or a consistent form of income at the time, I could not set up auto payments. I started working at the start of the school year as planned, but because I had made this massive payment that I did not expect to make I was broke.
Around XXXX time my situation was better and I was going to begin making payments and setting up my auto pay, but right before XXXX my identity was stolen. I was without any access to funds for some time and, though things were restored, this caused a problem. I decided that I would use my tax return to pay the back amount I owed and then finally set up my auto payments.
On XX/XX/XXXX I noted my tax return in my checking account. On XX/XX/XXXX I was informed by XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX ) that my home was being auctioned on XX/XX/XXXX. On XX/XX/XXXX I called my lender to attempt to make payment but was told that I could not. They said I needed a reinstatement quote, which would take 2-3 days, but they would expedite it. They explained that the reinstatement quote would be more than amount that was owed due to court fees. I asked if I could pay {$2000.00} over the amount that I owed and they said that if it was not enough it would do no good. They told me that if I sent them money they would send it back ( I repeated this back to the person to assure that that was indeed what they told me ).
The auction happened and there were no bids. I was told that my home is now XXXX ( XXXX XXXX XXXX ). I have been attempting to contact the XXXX department but you can only leave messages or emails and they do not respond in return.
I have been constantly trying to get someone to help me but no one will. I get sent to XXXX, they don't return my calls or emails. On Wednesday XX/XX/XXXX I called and was told ( accidentally I believe ) that I have a XX/XX/XXXX reinstatement quote but the guy could not get it. He told me to contact XXXX but gave me a number I had not gotten before. I thought this may be a direct line to speak to a person, but when I called it did not even ring. I tried three times that night. The next day I tried again several times and it was the same, no dial tone, nothing.
I called and asked for my reinstatement quote on XX/XX/XXXX. The person that answered was supposed to be XXXX but was not and was going to send me to XXXX. I asked if the number that was given to me was for SLS and she said no, but it could be.
I again tried to call and get my reinstatement quote and that person tried to help, but in the end gave me a number to the attorney I needed to contact XXXX XXXX XXXX XXXX XXXX because they would have the form. I called that number and it rang, rang, and stopped ringing. I tried twice. While waiting for this number that never was going to connect to connect I looked up and found a correct number for XXXX. When I contacted them they said my case there was closed and they had no information about my reinstatement quote. They said I had to deal with the lender.
Later that afternoon SLS called me ( I complained about the false phone number and asked to speak to a manager ). I told them I wanted my reinstatement quote, that twice I have been given wrong numbers and that I felt their company may not be legitimate based on what I have experienced. I also had called and left a message as well as a email to the XXXX department and as of XXXX on XX/XX/XXXX have not received a response.
I believe first that XXXX XXXX sold my loan to SLS in error. Looking up information I have seen that a loan can not be sold due to it's forebearance and that is what XXXX XXXX did.
Second, I believe that SLS knew that {$2000.00} would more than cover my fees that would be added but chose to deny me the ability to pay my bill. On XX/XX/XXXX I received my statement from SLS. It had the same past due amount that was online on the XXXX, and at the bottom of the statement were attorneys fees. Each attorney 's fee was {$180.00}. Even if the charge was more than that I was willing and able to pay more than 10 times the rate of the fees that were already applied. I believe telling me that they would return my payment was a way to keep me from paying so they can take my home.
Third, I believe that SLS is in breach of their fiduciary responsibilities. I feel that sending me to a fake number is bad enough. Telling me " it could be '' a number is an attempt to cover something up. However SLS has topped that by giving me a fake number again. Since I have complained about this I have not been able to get any communication established between myself and SLS. As said before, their XXXX department is simply a message machine to nowhere.
I have notes of my calls after the first fake number was given. When possible it has the name of the agent ( representative ) and their employee ID. I've recorded each number I called and what time I called. I have written my account of the conversation. All conversations are recorded and I am sure my notes will match anything that is said. I am also aware that they take notes when I call because one of the agents read the note to me ( the first guy that gave me the fake number ).
|
| 06/03/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX and Complaint : XXXX. Date : XX/XX/XXXX XXXX XXXX XXXX cell XXXX Please read all THE BANKING FEDERAL LAWS STATES LEGALLY, that ...
NEW YORK ( XXXX ) - XXXX XXXX XXXX XXXX was found liable for fraud on Wednesday over defective mortgages sold by its XXXX unit, a major win for the U.S. government in one of the few trials stemming from the financial crisis ; also, Operation Stolen Dreams - On XX/XX/XXXX, Attorney General XXXX XXXX announced Operation Stolen Dreams, a nationwide sweep of mortgage fraud cases coordinated by the XXXX XXXX XXXX XXXX XXXX. The sweep featured both civil and criminal cases, and emphasized the strong combined actions taken by federal, state and local law enforcement authorities over a three and one-half month period. More than 1,500 criminal defendants were named in the sweep and nearly 200 civil enforcement actions were taken. The USTP contributed about 20 percent of the civil cases, which addressed a wide range of violations, including actions taken against mortgage servicers, foreclosure rescue operators, loan origination and loan modification scammers and real estate Ponzi scheme operators. The USTPs settlement with XXXX was included as one of the highlighted case examples. In addition, more than two dozen of the criminal cases cited in Operation Stolen Dreams were attributable to the Program. We are pleased to have been a partner in this important collaborative effort.
**** * The USTP is committed to continuing its fight against mortgage servicer abuse and other consumer-targeted fraud in order to preserve the integrity of the bankruptcy system. Mortgage servicers must be held to the same standard of accuracy and completeness in their filings as are other creditors and debtors. Homeowners who file for bankruptcy protection and obey the rules are entitled to a fresh start. The settlement with XXXX, as well as the other actions highlighted in this article, help to ensure that debtors will receive that legally protected fresh start ; also, From industry insiders to straw buyers, nearly 500 people were arrested in a nationwide mortgage fraud takedown in XX/XX/XXXX that reflected the coordinated efforts of law enforcement to address the growing problem of crime in the housing industry.
Mortgage fraud ruins lives, destroys families, and devastates whole communities, Attorney General XXXX XXXX said this morning at a press conference to announce the results of Operation Stolen Dreams. Launched on XX/XX/XXXX, the multi-agency initiative has led to a total of 485 arrests. More than 330 convictions have been obtained, and nearly {$11.00} million has been recovered. Losses from a variety of fraud schemes are estimated to exceed {$2.00} billion.
Operation Stolen Dreams was the governments largest mortgage fraud takedown to date. But FBI Director XXXX XXXX XXXX cautioned that there is still much work to be done. At the time, the Bureau was pursuing more than 3,000 mortgage fraud cases, which was almost double the number from the previous fiscal year.
PLEASE HELP MY SITUATION My mortgage became abandoned for over one ( 1 ) year and then I was forced into a forbearance without my knowledge or consent, again destroying my credit keeping me from being able to refinance to a better loan.
Also, when the XXXX XXXX XXXXXXXX modified my mortgage from XXXX the bank made me believe they lowered the interest rate for the modification, but XXXX XXXX XXXX actually took the difference in savings from the higher interest and applied it to a ballon, in turn, still making me pay the difference in rates by adding that amount I should have saved on the lower interest rate, to a ballon, therefore, I not only did not get a better interest rate and a better deal mortgage, I actually was hoodwinked into paying out more. This is why my mortgage and balloon is still sky-high and the balloon is getting bigger too.
The credit bureaus are not doing their due diligence about how SLS and the mortgage company is listing on my credit reports. I know they can see as well as I and the bank that wants to refinance me away from this modification, that SLS IS LISTING WRONG, loan numbers, wrong balances, and out of date reports that have expired. Please help me, SLS HAS SINGLE HANDEDLY COMPLETELY DAMAGED MY CREDIT REPORTS.
I really need help. The specialized loan servicer ( SLS ) continually manipulates my escrow to keep my loan in Jeopardy forcing illegal fees and interest and continually increases my mortgage payment even though my escrow : taxes and insurance, has significantly been reduced. SLS is also destroying my credit with erroneous reporting that keeps me from refinancing to a conventional mortgage so I can finally escrow out and just pay the principal and interest that remains the same. SLS also has deliberately listed different loan numbers on my credit reporting so a potential refinance bank has to call them to get my information and when this call is made it alerts SLS Im trying to refinance away to a conventional bank and mortgage, so before SLS gives the potential refinance bank my true loan number, SLS then quickly, illegally, deliberately and erroneously destroys my credit reports with bad information.
My mortgage balances are incorrect and need auditing and I now have a balloon because of these illegal dealings that need auditing and are loaded with illegal fees and interest and false taxes from an illegally-handled escrow by SLS and I have been in my home for 17 years and my home loan was all good until my original lender XXXX went under. This is when I became further victim to SLS.
Please,, I need help out of this mortgage and illegal escrow and out of the grips of this fraudulent slick SLS and their banks and negligent reporting agencies.
Can you help me out of my mortgage and credit reporting destroyed by SLS. Im now XXXX years old and can no longer keep dealing with the dishonesty of SLS.
Also, Knowing that I never completed this last modification and knowing there is no contract on this latest modification, I continued to ask SLS to produce a contract. For 3-months SLS could not. Then when I threatened to contact you DFS. SLS took a document that had to be notarized for this new modification and fraudulent altered it. SLS edited the last page by adding current modification information at the bottom of the page and then edited the very next page that had a notary on it with the remaining new modification information. This is fraud and illegal.
PLEASE LOOK VERY CLOSELY at THE SPACING ON THESE PAGES. YOU CAN SEE WHERE SLS ADDED THE INFORMATION AT THE BOTTOM AND THEN ON THE VERY TOP OF THE NEXT PAGE ( documents attached ) Also, SLS HAS deliberately, erroneously and illegally list my already incorrect ballon amount as {$140000.00} million in addition to my regular mortgage. {$44000.00}. There is no way I owe XXXX XXXX dollars THis is illegal and FRAUD Now no bank or refinancing will do business with me. My credit card rates skyrocketed and some canceled and some lowered my credit balances.
Also, I am a fully XXXX XXXX XXXX with a XXXX XXXX XXXX and I lost my XXXX XXXX because it now appears I have very bad debt and I can not XXXX XXXX XXXX to others if my finance is not good. SLS took my Income to produce and earn a living and my name and credit worthiness.
I need relief to my life and quality of living. I need out of this SLS mortgage.
Please help me dont ignore my requests XXXX XXXX XXXX
|
| 05/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Older American |
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In early XXXX , I applied to XXXX XXXX XXXX XXXX XXXX , the mortgage servicer at the time, for mortgage relief thru a loan modification to save home. I submitted a full and complete loan modification package to XXXX for review. On or about XXXX XXXX XXXX , XXXX thru its foreclosure trustee law firm, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , file a Notice of Default against the property while I was fully engaged in a loan modification review with XXXX . I called XXXX in early XXXX to inform them that they were violating the California HBOR law by filing the NOD during the loan modification process and they ignored my request to retract the filing. This is a violation of HBOR and HAMP. On or XXXX XXXX XXXX , the mortgage loan servicing transferred from XXXX to SLS ( see letter enclosed ). As a result, XXXX stopped reviewing my loan modification request and SLS forced me to submit an entirely new loan modification package for their own review because they were not using anything sent to XXXX for the review. The loan modification review lasted several months but SLS ultimately denied for an unjustified reason even after I contested and challenged it thru an appeal. SLS failed to definitely provide a justifiable reason under the HAMP program or internal program. In fact, SLS grossly miscalculated my monthly income which was their basis of denying the loan modification. On or about late XXXX of XXXX , SLS denied my loan modification request. On or about XXXX of XXXX , I appealed the decision and requested a Second Independent Review which was then also denied by SLS in XXXX of XXXX . ( See letters enclosed ) As a result, the only option they offered was the Short Sale as the Foreclosure Alternative. So I accepted it not knowing if the SLS denial was justified under the HAMP/ MHA or HBOR XXXX I exercised my right to Short Sale under the Foreclosure Alternatives and the mortgage servicer SLS Approved my request for the Short Sale Option under the Governments Home Affordable Foreclosure Alternatives Program on or about XXXX XXXX XXXX . I have attached a copy of the request package and HAFA Letter received. In t he HAFA letter, SLS outl ined my responsibilities as the Seller as well as the actions that SLS was to carry out. Specifically, it stated under Servicer Responsibilities that SLS was to postpone any foreclosure sale pending during the transactional period. The section states as follows : ( Short Sale Program Servicer Responsibilities ) Postponement of Foreclosure Sale. We will postpone any foreclosure sale until the expiration of the 120 day marketing period plus any extensions that we may grant in writing, or until the closing date of an approved short sale, whichever is later. Please note that we may still initiate foreclosure or continue with existing foreclosure proceedings as permitted by the mortgage documents or applicable law during this period. On or about XXXX XXXX , SLS received and began processing a purchase offer from a Buyer named XXXX XXXX . I have attached a copy of the fully executed offer package. On or about XXXX XXXX XXXX , SLS thru it s foreclosure trustee law firm, XXXX XXXX XXXX XXXX XXXX XXXX XXXX , file a Notice of Default against the property while I was fully engaged in a HAFA Short Sale review with SLS. This is a violation of HBOR and HAFA. On XXXX XXXX XXXX , after several months of processing and reviewing the short sale package -SLS issued an approval of the purchase offer accepted by me the Seller and Buyer XXXX XXXX as evidenced in an official Approval Letter issued by SLS . ( See Attached ) In t hat short sale approval letter there was no required to have any of the parties sign to acknowledge. In fact, it also stated that the closing date had to be XXXX XXXX XXXX which was less than the 30 days as stipulated in the original offer terms in the purchase agreement dated XX/XX/XXXX ( See p urchase offer ). The Buyer XXXX XXXX could not get his mortgage broker to secure the purchase loan within the expedited time frame as demanded by SLS ( 26 calendar days ). So I informed SLS that the Buyer needed more time which is reasonable given the normal transaction time is 30 to 45 days. Even SLSs own HAFA Matrix states that the Buyer should have 45 days to close escrow ( see enclosed Matrix ). The Buyers offer stipulated 30 days but SLS did not grant or honor the time. There were several calls made to SLS and the foreclosure trustee to request more time and to postpone the sale which were all denied by both parties. So on XXXX XXXX XXXX , SLS thru its foreclosure trustee, XXXX XXXX XXXX XXXX XXXX XXXX XXXX held the sale and the property reverted back to SLS as a banked owned property. The legal issues at hand, 1 ) XXXX and SLS as a mortgage servicers did not have the legal right to collect on said mortgage and conducted the foreclosure sale? , 2 ) XXXX as a mortgage servicer illegally started the foreclosure process by filing a Notice of Default while engaged in a loan modification review and then SLS illegally filed a Notice of Trustee Sale while engaged in a short sales in direct violation of HBOR and HAFA. XXXX and SLS as mortgage servicers never once stopped the foreclosure process in accordance to California law and the rules of engagement under HAMP and HAFA. This foreclosure sale is ILLEGAL and in violation of HBOR Law with respect to Dual Tracking since SLS thru its Foreclosure XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrongfully persisted with the foreclosure process while SLS was directly engaged with me for the short sale review and continued all the way thru the short sale approval in XXXX of XXXX as well as thru XXXX while in escrow. This is a clearly an illegal act and the very essence of the meaning of dual tracking under the HBOR. Therefore, it is imperative that both SLS and XXXX XXXX XXXX XXXX XXXX XXXX XXXX rescind the wrongful foreclosure sale. In addition, the illegal foreclosure sale is in direct violation of California Foreclosure Civil Law California Civil Code Section 2924g specifically because the Notice of Trustee Sale recorded on XXXX XXXX XXXX in th e County of XXXX XXXX expired on XXXX XXXX XXXX at midnight. Civil law states that the recorded NOTS is only standing for a maximum of 365 calendar days. The foreclosure sale date was officially XXXX XXXX XXXX which is technically 385 days after the recordation of said NOTS. Th e law requires states : ( 2 ) In the event that the sale proceedings are postponed for a period or periods totaling more than 365 days, the scheduling of any further sale proceedings shall be preceded by giving a new notice of sale in the manner prescribed in Section 2924f . New fees incurred for the new notice of sale shall not exceed the amounts specified in Sections 2924c and 2924d, and shall not exceed reasonable costs that are necessary to comply with this paragraph. The short sale transaction remains opened with escrow is a current short sale in escrow that is pending however SLS and Trustee have not allowed it to close for an unjustified reason.
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| 05/22/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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XX/XX/2020 Re : COMPLAINT - MORTGAGE COMPLAINT SUBMITTED ON XX/XX/2020 Dear CFPB, My mortgage complaint is against SLS and the bank. I need you desperately to investigate this matter. My findings are - I am correct in stating that the SLS has again deliberately erred on the accounting and servicing of my mortgage and escrow.
It is my escrow that SLS keeps deliberately mishandling to be able to illegally charge illegal fees and interest, increasing my mortgage and destroying my credit keeping me in debt to them and the bank, and keeping me from refinancing away to a conventional mortgage.
By illegally and continually and deliberately mishandling my account SLS is doing bad and illegal accounting. I have been destroyed and robbed. I need your offices to pay closer Attention to SLS tactics.
SLS has 1. Deliberately done again, miscalculations on my mortgage and escrow account Again causing major errors to my mortgage and escrow payments.
2. This of course has created major issues and SLS has again increased my payment, without giving me a reason. SLS of course knew this would be their plan again because they did it before and got caught.
3. By SLS deliberately doing a false accounting to my mortgage escrow account, they created missing payments on my credit histories and then began ( again ), to charge me illegal fees and interest and destroying my credit.
4. Also SLS by deliberately and illegally doing a false accounting on my mortgage, they knew when I asked why my payment all of a sudden increased like it did before SLS would not give me a straight and honest answer. SLS knew this was their plan again because they did it before to me.
5. Even though I continued to make my payment ( over paying by {$1.00} to prove payment and additional payment ), however because SLS decided they wanted more and higher mortgage dollars and escrow payment, without explanation, again held my mortgage and escrow payment on account taking it from me and refusing to apply it to my mortgage and escrow payment. Then began to again take late fees and interest from my payment they kept on account they refused to apply destroying my credit and exhausting my payments that I made.
6. When SLS was repeatedly ask for my contract ( that I know did not exist because I never received or signed a contract ), to see what and why again that they increased my payment, SLS of course could not provide it after me asking for 3-months.
7. Then when I threatened to contact your offices ( CFPB ), then SLS produced a false contract document that they piecemeal together creating a false contract.
8. SLS continues to falsify my mortgage accounting. Now trying to again apologize for their error.
9. But SLS has done this so many times before creating a bad and false mortgage account in my name, costing me money, false fees, false interest and completely destroying my name and credit.
10. And SLS was also aware that they were not to escrow my homeowners insurance from the first modification. So SLS called my previous insurance company, not knowing that I rewrote my policy decreasing the payment due to my updates to my home. SLS also did not know that I made a binder payment with my new application. So when SLS called on my previous H O ins I had made an initial payment. The underwriter had not yet issued my new policy with a lower premium, so my previous {$3700.00} premium for the previous year was still listed, minus the initial binder payment.
11. If SLS was suppose to escrow my H O ins SLS would have sent the entire {$3700.00}, but because SLS didnt want me to know they were being slick and deceptive, they only paid, {$3200.00}, this amount is minus my payment.
12. I did not know SLS had did this, so of course a few days later my new lower premium policy was issued by a different carrier and I made the remaining full payment.
13. The half paid premium by SLS was to the wrong ins co by SLS and it was sent back to SLS who then rejected the return premium payment.
The reason why SLS tried to secretly make my H O payment again, even though they are not supposed to escrow my ins anymore is because SLS got caught making the entire payment and then billing me in my escrow monthly with additional illegal monthly fees saying the insurance was billing the fee. But this was a lie.
What SLS did not know was that I am my ins agent. I write my policy. So in Court when SLS said, the ins agent told them this, they were caught in a deliberate lie.
This is when I was able to get my H O ins out of my escrow.
14. However, SLS is now again deliberately mishandling the accounting of my taxes escrowed. This way SLS can again continue to rob my account of illegal fees and interest and Damage my credit and upset my mortgage ( and me ).
Please CFPB, please I need SLS out of my escrow and I need my money SLS illegally charged in fees and interest returned.
I ALSO NEED MY CREDIT REPORTING REPAIRED.
I need your help. I am being again and again, continuously, robbed, mishandled, lied on and most of all I am being forced to pay this illegally operating, deliberately falsifying servicing entity.
I need you to please, finally take drastic measures and remedy my situation. I need my escrow out. SLS has shown time and time again, continuously bad service, false accounting and fraudulent documents that keep me prey to their illegal acts.
Please stop them. Help me to get my escrow out, this way my mortgage payment will always remain the same payment. I can finally stop being robbed of illegal fees and interest. I can finally build my credit and refinance into a conventional mortgage instead of being in constant fear of my current loan and at least sell my home when Im ready and not be forced. I have owned my home for over 17 years. I was already a victim of the XXXX XXXX scam then taken over and victimized by XXXX XXXX XXXXSLS. SLS HAS GRABBED HOLD OF MY MORTGAGE AND IS DELIBERATELY BRING SEVERE HARM.
I truly believe this is their Specialized services for the bank. Please take drastic measures against SLS and remove my escrow, have the funds stolen from me returned due to SLS false accounting and repair my credit. Please.
I need your help. Please dont be lazy or pass on my issue. Please Also, when the XXXX XXXX XXXX modified my mortgage away from countrywide the bank made me believe they lowered the interest rate for the modification, but XXXX XXXX XXXXXXXX actually took the difference in savings from the higher interest rate and applied it to a ballon, in turn, still making me pay the difference in rates by adding that amount I should have saved on the lower interest rate, to a ballon, therefore, I not only did not get a better interest rate and a better deal mortgage, I actually was hoodwinked into paying out more. This is why my mortgage and balloon is still sky-high and the balloon is getting bigger too.
Then SLS placed me into a forbearance that I did not request that increased the mortgage balance before the mortgage modification and this gave the bank and SLS the extremely high mortgage balance for their eventual payout.
I have been robbed by this mortgage and I want help and a hearing for relief and a financial final resolution. Please help me CFPB, I need your help.
XXXX XXXX.
XXXX cell XXXX XXXX XXXX XXXX XXXX XXXX, NY. XXXX
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| 01/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing ( SLS ) acquired my mortgage including servicing beginning on or about XX/XX/XXXX. The mortgage was previously originated and serviced by XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. At origination and at the time of the acquisition/servicing transfer to SLS, the loan was only escrowed for property taxes. It was not for insurance as the condominium master policies were provided at origination and were sufficient for closing. It is extremely important to note that my loan was originated without a requirement or condition for me to have an HO-6 insurance policy.
On XX/XX/XXXX SLS claims to have sent me a first notice of expiration of a condominium unit owners policy. I never received the first notice from SLS. On XX/XX/XXXX SLS sent me a second notice which I did receive. Shortly thereafter I called and verbally spoke to SLS loan servicing department to inform them that my loan was originated without an HO-6 policy and that it was not required at origination. SLS was only able to respond that the HO-6 policy was required by law in Florida. I informed them that it was required in Florida in XXXX but an amendment was made to the Florida laws in XXXX in which the requirement was removed. The SLS representative did not take the time to consider the correct information I relayed to her and just kept saying that HO-6 insurance was required in Florida. I then called a second time to see if I could speak to a rationale person at SLS and again communicated to SLS that it erroneously was requiring me to have an HO-6 insurance policy. Again I explained to the representative that Florida laws were amended in XXXX and that any explicit requirement that condominiums must have an HO-6 policy was removed. Since the SLS representative continued to communicate to me that Florida law requires me to have an HO-6 policy, I specifically asked the representative to have SLS Legal send me evidence that Florida had such a requirement. The representative stated that someone would research and call me back. On XX/XX/XXXX a SLS representative named XXXX XXXX ( spelling may be wrong ) left me a voicemail requiring me again to have an HO-6 policy and to send evidence of an HO-6 policy. She also stated that it was Required by the State of Florida which is not correct. I have this voicemail saved as evidence that SLS gave me incorrect and misleading information. Although I requested it, SLS never provided me in writing any legal citation that I was required in the state of Florida to maintain an HO-6 insurance policy. On XX/XX/XXXX SLS force placed insurance costing {$5100.00} covering XX/XX/XXXX XX/XX/XXXX. This amount of force placed insurance impacted my monthly loan payment. My loan payment increased {$1200.00} ( 77 % ) from {$1600.00} to {$2900.00} based on an escrow analysis completed by SLS which was immediately enforced. Even though I did not have any prior damage to my property or any claims, they placed insurance retroactively for the entire year at an egregious cost of {$5100.00} when the market cost of HO-6 policies is approximately $ 600- {$700.00}. In XX/XX/XXXX SLS then renewed the forced placed HO-6 policy at an even higher cost of {$5600.00}. This new policy is a whopping 10 % higher than the prior policy which was force placed just 2 months prior. I ended up getting my own HO-6 policy for the sole purpose of reducing my required escrow amount and monthly payment to escrow until this issue was resolved and NOT because of any Florida requirement because one does not exist. My cost of getting an HO-6 policy was {$590.00}, approximately 89 % less than what SLS charged my escrow account.
In the end, I believe the actions of SLS violate the Dodd-Frank Wall Street Reform and Consumer Protection Act which requires covered persons or service providers such as SLS to refrain from committing unfair, deceptive, or abusive acts or practices. SLS force placed an HO-6 insurance policy on my loan on the premise that it was required by Florida law as SLS representatives stated in a voicemail message which I saved and can provide. The citation of that law could not be provided by SLS when requested. Therefore it is contended that no such legal requirement exists for my loan. In addition, no such requirement was in place at the time of my loan origination and, therefore, no such requirement can arbitrarily be imposed on my loan by SLS at its leisure. As such, the act of SLS of incorrectly force placing an HO-6 insurance policy on my loan was an UNFAIR act in that 1 ) it caused me direct and substantial injury since my monthly payment immediately increase by {$1200.00} ( 77 % ) per month and I had to eventually get my own HO-6 policy which I was not required to obtain 2 ) it was not avoidable by me ; even though I attempted to resolve the matter with SLS prior to the force placement, SLS did not act appropriately and continued with the erroneous force placement ; furthermore, if I did not pay the increased escrow amount, then SLS would have reported negatively and incorrectly to the credit bureaus which would have created yet another regulatory violation ( of FCRA ) on their behalf 3 ) my financial injury was in no way outweigh by any benefit of having the HO-6 policy ; in fact, the first policy was retroactive 11 months from the date it was purchased ; since I had no events or claims during those 11 months then the benefit of the policy was solely for SLS, NOT the customer ; in addition, since the HO-6 policy is not a legal requirement, then I do not believe the benefits of the policy costing approximately 89 % more than the typical market price outweigh its costs.
The acts of SLS were also DECEPTIVE in that 1 ) I the consumer ( and potentially other consumers ) was mislead by SLS as an SLS personnel made an explicit Representation to me that the HO-6 policy was required by Florida law. I have subsequently consulted 2 separate law firms and both have informed me that Florida law was amended in XXXX and as a result there is no such explicit requirement that I have an HO-6 policy on my condominium ; furthermore, since I requested SLS to provide me evidence that a Florida requirement for the insurance existed and SLS did not provide evidence of such legal requirement, then SLS may have Omitted material information ; 2 ) since my loan was originated without the requirement of an HO-6 insurance policy and without the requirement to place funds in escrow for the purpose of purchasing an HO-6 policy, then my belief that an HO-6 policy was not required is reasonable 3 ) the misleading act by SLS is material The acts of SLS were also ABUSIVE in that I that consumer placed reasonable reliance on SLS to act in my interest. However, SLS did not adequately perform its responsibilities in understanding Florida law and did not provide me with the evidence and citation of the Florida law SLS referred to in its voicemail probably because the requirement does not exist ; SLS was in a position to take advantage of me as I felt I did not have any other avenue to gain clarity on the matter and resolve it except for getting my own legal advice.
Should this formal complaint not be resolved to a mutual satisfaction, I will have no choice but to proceed with formal legal action. I hope we can all come to an agreement.
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| 05/03/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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SUMMARY OF COMPLAINT : I have requested a working solution, allowing for me to retain my home as my primary residence, to address forbearance payments allowed beginning in XX/XX/XXXX under the CARES Act mortgage forbearance allowed for federal loans. My mortgage servicer company has denied options that include keeping my home stating that I do not have a federal mortgage and therefore they are not obligated to offer any assistance. After continued attempts for resolution they refuse to provide proof that it is not a federal loan nor have they provided a satisfactory solution to the forbearance amounts. Instead they are pursuing foreclosure. I've contacted a HUD counselor who also has not been able to get any help from the servicer. COMPLAINT DETAILS : I purchased my home in XXXX with a XXXX XXXX mortgage. I was granted a XXXX forbearance of mortgage payments beginning XX/XX/XXXX due to Covid affects and allowed by the CARES Act of XXXX. Subsequently, I was granted 2 more extensions for a total of 9 months ( XXXX XXXX ). My mortgage servicer at that time was Specialized Loan Servicing ( SLS ) who had become my servicer in XXXX. I received notice in XX/XX/XXXX that ownership of my mortgage had been transferred to XXXX XXXX as Trustee for XXXX XXXX Trust. I was then notified in XX/XX/XXXX that my loan servicer would be a new company Select Portfolio Servicing ( XX/XX/XXXX ) effective XX/XX/XXXX. I contacted XX/XX/XXXX in XX/XX/XXXX to request the final 3 months of the 1-year forbearance option offered by the CARES Act. XX/XX/XXXX stated that I was not entitled to protections offered by the CARES Act and that I wasn't a XXXX XXXX loan. I disagreed with their statement maintaining that I am entitled to CARES Act protections. I also stated that regardless of my current status as a XXXX XXXX loan I was XXXX XXXX when I entered into the forbearance period so was entitled to the full year offered by the Act as well as loss mitigation options to keep my home including the option of adding the forbearance amounts to the end of the loan. XX/XX/XXXX argued I was not a federally protected loan but that they should be able to provide assistance under their own programs after I completed an application for assistance. Since I was unfamiliar with what to do at that moment in time I completed the application for assistance on the XX/XX/XXXX website and received notice that my application paperwork was complete and after review of the paperwork XX/XX/XXXX would provide a response. A letter dated XX/XX/XXXX denied assistance and only offered " Home Non-Retention Options ''. I appealed the decision within the 30-day period required, on XX/XX/XXXX, claiming the CARES Act protections still apply. I remained in contact with the servicer while waiting for XX/XX/XXXX to review my appeal and was told repeatedly to continue waiting for a response to the appeal. However, I never received a response to the appeal. I was then notified via an email on XX/XX/XXXX that correspondence was loaded into my XX/XX/XXXX website account. The correspondence was a letter dated XX/XX/XXXX that XX/XX/XXXX referred my account to an attorney for foreclosure. I immediately contacted XX/XX/XXXX and their representative stated they had not looked at nor reviewed the appeal since it was submitted to XX/XX/XXXX by me and that he would expedite a review. I was told to wait yet again and to give them 3-5 business days for a response. Since it had been already been over 50 days since I submitted my appeal and they had started foreclosure procedures I decided to contact my local HUD counselor for assistance. I contacted the local HUD counselor that same day and explained the problem I was having with my mortgage servicer and provided documentation supporting my claim as a federally protected mortgage. The counselor subsequently contacted both SLS and XX/XX/XXXX and has had significant difficulty with the companies just as I have. This includes XX/XX/XXXX telling the HUD counselor that I had not submitted documents for assistance. I was then able to provide documentation to the HUD counselor that I had submitted all required documentation and that SPS acknowledged receiving it. A 3-way call on Friday, XX/XX/XXXX with SLS, the HUD counselor and myself resulted in the SLS representative stating the loan ownership changed in XXXX and that he could refusing to offer any more information. The HUD counselor has submitted Qualified Written Requests ( QWR ) to both SLS and XX/XX/XXXX for proof of loan ownership changes as well as other questions related to this complaint ( see attached QWR copies ). To date neither I nor the HUD counselor have received supported information/documentation from SLS or XX/XX/XXXX that I am not entitled to CARES Act protections. The mortgage servicer continues their efforts to foreclose my mortgage. I did contact XXXX XX/XX/XXXX, which is 7 days since my contact with them regarding the foreclosure process and I was told my appeal was being expedited. XXXX says they can not provide a decision until they discover the source of the problem as to why they didn't review the appeal. I stated to the representative that the internal failings related to them should not affect them providing appropriate home retention solutions. He spoke with a supervisor and I was told their hands were tied while the appeal was in review. The foreclosure process still continues. ADDITIONAL INFORMATION : XXXX. XXXX claims SLS did not make them aware my mortgage was XXXX XXXX so therefore in the eyes of XXXX it is not. They have refused to follow-up with SLS to verify why it was reported to them as a non-federal loan. 2. I contacted FHFA who only referred the matter to XXXX XXXX. 3. In XX/XX/XXXX I verified via the XXXX XXXX website tool that my loan was in fact XXXX XXXX. The website tool identified that yes, my mortgage was a XXXX XXXX loan. After contacting XXXX XXXX, both via their website and phone, result in the representative stating that I am not a XXXX XXXX loan and that I must speak to the mortgage servicer for inquiries. I have made it clear that I am looking for help because, at minimum, I was a XXXX XXXX loan in XX/XX/XXXX and need help to find how that was changed. They denied assistance and only refer me back to the servicer. 4. Per the HUD counselor there appears to be a discrepancy regarding paying escrow amounts however the company never explained to me that these amounts were required during the forbearance period. 5. This complaint is about 3 entities : XXXX XXXX XXXX ( XXXX ), Specialized Loan Servicing ( SLS ) and XXXX XXXX because after asking for assistance regarding this matter I'm not able to get assistance from any of them regarding my federal loan status. 6. This complaint is specific to my mortgage loan however I do have serious concerns regarding the transfer of mortgage loans from XXXX XXXX regular type loans to a XXXX XXXX Investment Trust ( XXXX XXXX ). The offering circular for XXXX XXXX XXXX XXXX appears to reflect that ultimately XXXX XXXX is still backing the mortgage loans included in the trust so I can not understand how XXXX XXXX, SLS and XXXX can state that my mortgage is not a federally backed mortgage.
This complaint is submitted against SLS in conjunction with complaint number XXXX against XXXX.
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| 08/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/2020, our mortgage company was XXXX XXXX XXXX XXXX ( XXXX ). During this same time period XXXX advised our mortgage was being sold to Specialized Loan Servicing ( SLS ) and we would be contacted by SLS regarding future mortgage payments to them ( SLS ).
On XX/XX/2020, we made our XX/XX/2020, mortgage payment of {$2400.00} to XXXX. XXXX records show the payment " cleared '' the bank and was paid on time.
About mid to late XX/XX/2020, we received thee letters from SLS regarding our new account. The first letter dated XX/XX/2020, was a " Notice of Servicing Transfer '' advising our loan had been transferred from XXXX to SLS effective XX/XX/2020. The letter further stated as of XX/XX/2020, XXXX would no longer be accepting payments received AFTER XX/XX/2020. The same letter also advised to send payments due " on or after XX/XX/2020 to SLS. '' NOTE : Our XX/XX/2020 payment had already been made and accepted by XXXX on XX/XX/2020. Our next mortgage payment wasn't due until XX/XX/2020.
The second SLS letter dated XX/XX/2020, acknowledged we were on an automatic mortgage debit agreement with XXXX and beginning XX/XX/2020, the automatic debit agreement with XXXX was not transferred to the new mortgage with SLS. The same letter contained basic information on how to set-up a new automatic payment method.
The third letter dated XX/XX/2020, a " Payment Options '' letter, contained additional information regarding the different payment options SLS offered.
Based on the letters we received from SLS, we attempted to set-up the new automatic debit account with SLS. At this time we learned that SLS records showed our XX/XX/2020 payment was still due. Because of the miscommunication and contradicting dates between XXXX and SLS we were unable to set-up the automatic payment and contacted a customer service rep with SLS.
During our initial conversations with SLS, they assured us our XX/XX/2020 payment would eventually be posted on our new SLS account as soon as it was transferred from XXXX. We were also advised we wouldn't be able to set-up the new automatic mortgage debit until the XX/XX/2020 payment was located. I would note that as of XX/XX/2020, all mortgage payments have continued to be made in a timely manner to SLS.
On XX/XX/2020, we contacted SLS and spoke with customer service representative ( CSR ) " XXXX '' reference the XX/XX/2020 payment. " XXXX '' advised the XX/XX/2020 payment had been located and our account would be updated within 24-hours.
On XX/XX/2020, we spoke with CSR " XXXX '' in an attempt to confirm the XX/XX/2020 payment posted and our account had been updated. CSR " XXXX '' advised the account still had not been updated and the information related to our XX/XX/2020 payment was sufficient evidence according to SLS records. " XXXX '' also stated she was going to open a " ticket '' to further investigate the XX/XX/2020 payment.
On XX/XX/2020 we recontacted an SLS CSR reference status of the XX/XX/2020 payment. The CSR requested we fax bank statements from XXXX and XX/XX/2020, as proof the XX/XX/2020 payment had in fact been made. We paid a fax service and forwarded the information as requested. NOTE : the bank statement dated XX/XX/2020 to XX/XX/2020, shows the XX/XX/2020 mortgage cleared the bank on XX/XX/2020 and was marked with an asterik next to the item to assist in recognizing the payment. In a follow-up phone call to SLS, a CSR ( unknown name ) informed us they still hadn't received our fax. Again, we paid a fax service and forwarded the information a second time.
On XX/XX/2020, we spoke with SLS CSR " XXXX '' reference receipt of the second fax. " XXXX '' stated they received the fax of the bank records ; however, because of the penciled-in asterik next to the XX/XX/2020, entry showing proof of the XX/XX/2020, mortgage payment the statements were void. For the third time we paid to once again re-fax the very same information after erasing the pencil mark. Again, a " ticket '' would be opened to investigate further.
NOTE : when asked how long the process would take before we got an answer, we were advised by different CSR 's that it would take anywhere from seven to ten days for a response. We were even advised the process could take up to eighty-four days.
On XX/XX/2020, we spoke to four different SLS CSR 's reference this on-going problem that absolutely no one has been able to resolve. The first conversation was with " XXXX, '' who assured us he was going to send us an updated statement on this same date. " XXXX '' failed to follow through with his promise.
Next, we spoke with CSR " XXXX '' ; however, the call disconnected.
We then called SLS after being disconnected with " XXXX '' and had the unfortunate pleasure to talk to CSR " XXXX. '' " Jamela '' absolutely did NOT want to listen to anything we had to say as she attempted to talk over us and inform us SLS has been trying to contact us unsuccessfully on several different occasions reference our mortgage being delinquent according to SLS records. Never once in our brief conversation did " XXXX '' stop to listen and address the issues we were attempting to resolve. Eventually " XXXX '' simply hung-up on us. This was the second time one of the SLS CSR 's have hung-up on us during conversation.
Immediately after the failed conversation with " XXXX '' we spoke with " XXXX '' and requested we be contacted by a supervisor as soon as possible.
On XX/XX/2020, at XXXX XXXX ( pacific ) an SLS supervisor telephoned my wife, who was in the check-out line at the grocery store. The supervisor agreed to call me personally right after hanging-up according to my wife 's message. I never received a call back from the supervisor.
Over the next several days we played " phone tag '' with supervisor " XXXX '' with zero results at which time we began the complaint process with cfpb.
In summary, on XX/XX/2020, we made our XX/XX/2020 mortgage payment to XXXX in good faith and they accepted our payment. It wasn't until mid-XX/XX/XXXX, we received three SLS letters advising XXXX would no longer be accepting our payments after XX/XX/2020 and to " Send all payments due on or after XX/XX/2020 to SLS. '' Our XX/XX/2020 payment had already been made on XX/XX/2020 and the SLS letter was dated XX/XX/2020. As of today 's date, XX/XX/2020, in addition to the XX/XX/2020 mortgage payment being lost in the SLS abyss, we are now being charged with late fees of {$130.00}, which we have been including with our mortgage payments to SLS.
In closing, we have been working diligently as responsible home owners in every capacity within our control to resolve this issue. We have complied with every request for records and have re-sent records SLS claims they haven't received. We are now entering six-months that this problem has existed and is currently unresolved. furthermore, SLS ' failure to properly address this issue in a timely manner has caused undue stress, anxiety and emotional issues. SLS has proven to be unprofessional, unconcerned in some cases incompetent and worst of all unethical.
All documents mentioned above will immediately be provided following this complaint due to the fact we are unable to upload at this time.
Respectfully submitted
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| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello. In XXXX, XXXX, I received correspondence from Specialized Loan Servicing ( SLS ) regarding my mortgage saying that I was in default due to non-payment and offering me a loan modification to address it. This was news to me at the time, as I had been diligent about my payments since my mortgage was transferred from XXXX XXXX to SLS in XXXX, XXXX. I called numerous times and sent correspondence to SLS requesting they provide me with more information as to why they were showing not receiving my payments. I received no reply. Over the next several months of XXXX, I continued to make payments to SLS, and continued to call and send correspondence asking why my account was showing late and having additional fees. I received no replies and no clear information from agents. Often I would wait on hold for over an hour only to be told that a ticket would be open to investigate and I would be called back. I never received follow up calls.
In XXXX, XXXX, I spoke with an agent who informed me that in addition to payments for XXXX, XXXX and XXXX, XXXX, I was also in arrears for payments in XXXX, XXXX, XXXX, XXXX, and XXXX, XXXX. This despite the fact that I had sent these payments via my bank 's electronic bill pay service. A service that I had used successfully multiple times since SLS took over my mortgage in XXXX, XXXX. The agent said that I needed to provide bank statements showing that I'd made the payments. I emailed, faxed, and mailed more correspondence showing not only the bank statements and screen shots of the app showing the funds being sent and withdrawn from my account, but also referencing my previous correspondence from XXXX, XXXX. I received no replies.
I again called SLS agents, often being on hold for over an hour, throughout the summer months to confirm they'd received my correspondence and to get answers on why my payments had not been posted. At this point, like most Americans, I was having trouble actually making current payments due to the pandemic. But I received no answers or information regarding my previous payments or why they had not been posted.
Finally in XXXX, XXXX, I spoke with a knowledgeable agent at SLS who informed me that none of my correspondence was in my " file '' and that tickets investigating these payments had not been opened. That there was a specific procedure for opening these tickets and documentation needed in order to do the investigations. She sent me via email a form that described the information needed in order to accomplish this. Later in XXXX, I would be sent a completely different form with requirements for opening tickets to investigate missing payments.
Beginning in XXXX, XXXX, I contacted my bank to request that they produce one of the accepted forms of documentation that SLS requires. Namely a letter on bank letterhead describing the payments made through their system and the associated ECH transfer ID information. My bank began their own process to produce this documentation.
In that process, my bank, XXXX ( related to XXXX XXXX XXXX ) discovered that they had sent the payments to SLS for the dates in XXXX, XXXX, and XX/XX/XXXX, but that SLS had rejected them and returned them. However, XXXX 's ECH vendor did not return those funds to my account. So I was unaware that the funds were not received by SLS. I made those payments in good faith, but never given any indication from SLS or XXXX that those funds did not post to my account in literally dozens of correspondences between me and those entities. It wasn't until XXXX tracked these payments down themselves that they discovered that the money had been sitting in " limbo '' for months. Over {$2000.00} worth of my money.
XXXX detailed this situation in a letter on their letterhead. Per the instructions given to me by SLS, I sent them copies of this documentation along with a request from me that they waive the late fees associated with those payments and any interest that was accrued for not receiving them at that point in time, so that I would not be penalized for the payments being late, having sent them in good faith via XXXX and never told that they were not posted. I then made a payment to SLS for over {$9000.00}, per their instructions, to bring my account current. SLS rejected this payment and furthermore did not include the correspondence from XXXX or me in my records. This happened over XXXX and XXXX of XXXX.
On XX/XX/XXXX, I finally reached a human agent at SLS ( after multiple tries, often times being on hold for over an hour only to be told I'd get a call back that never arrived ) who advised me that there were no records that my $ XXXX payment was received or rejected. A subsequent agent told me that the payment should've been received, but that the previous payments from XXXX, XXXX, XX/XX/XXXX would've been rejected because " they wouldn't bring the account current ''.
It is beyond my comprehension how making a payment to an account, whether it is in arrears or not, can not be received because it is not for the full amount. How is anyone going to bring their account current if the mortgage holder refuses payment? Regardless of whether or not the payment is for the full arrears amount, this is a good faith effort on the part of the mortgagee to bring the account to current! This makes no sense, and feels very much like the mortgage holder is playing cat and mouse with the mortgagee, digging a larger hole of arrears payments by refusing to apply payments that the mortgagee makes to bring the account to current. In my case, I was never even aware that my account was in arrears in the first place going back to payments SLS rejected or did not post in XXXX and XXXX of XXXX.
When I asked the agent to escalate the call to a supervisor to explain to me why my payment of over {$9000.00} was rejected just a few weeks earlier, the agent hung up on me. Subsequent calls to SLS are answered by an automated attendant telling me they will call me back. They never call me back.
My issue here is simple : take my money. I am giving you plenty of funds to bring my account to current status, but the hurdles I must jump through and the methods in which SLS is requiring payment is punitive and not in the interests of them or me as the property holder! This just seems like SLS creating artificial barriers to satisfying the terms of the mortgage in order to create a breach in the contract and hold me accountable for it! All I want is my payments that I submitted in good faith through my bank to be posted as if they were received properly by SLS, with all interest and fees waived. It is not a failure by me to make the payments. It is a failure by SLS to accept them, and XXXX to have alerted me that SLS did not accept them. Yet it is me who is suffering the interest, late fees, and damage to my credit rating because of THEIR SHENANIGANS!
I have ample documentation of all my correspondence, calls I made, people I spoke with, and the level of effort I've undertaken to try and resolve this issue! I don't want to take this to court, since that will be prohibitively expensive. But what other recourse do I have? This is patently unfair.
Thank you for your time and attention.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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As of XX/XX/XXXX, XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX has yet to respond.
This is the origination account.
Escalated Complaint and Fraud Departments : The loan was transferred from XXXX XXXX XXXX , XXXX ending in *XXXX to XXXX XXXX ending in *XXXX to XXXX XXXX XXXX , XXXX ending in *XXXX to XXXX XXXX XXXX ending in *XXXX to XXXX XXXX XXXX, XXXX ending in *1XXXX XXXX Specialized Loan Servicing LLC ending in *XXXX all within 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio.
IRS XXXX inaccuracy for payments made throughout the year.
Specialized Loan Servicing LLC declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting.
XXXX refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with XXXX, they could still view it and make the payment but refused to because of their internal info message.
The Borrower received random incorrect not in compliance e-mails from XXXX XXXX XXXX not per FDCPA.
Failure to comply with ECOA.
There are failures in Compliance at the time of the Origination and Servicing.
There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments.
There are irregularities and misapplication of payments.
Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed.
Breach of Contract since origination.
There are failures to comply with the Privacy Act.
XXXX sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc.
XXXX XXXX weekend and Hurricane Dorian came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove XXXX plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail.
The XXXX wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status.
XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX an XXXX, XXXX, XXXX, and a XXXX XXXX.
In XX/XX/XXXX, she was XXXX. XX/XX/XXXX, XXXX again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XXXX that XXXX her XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this XXXX was that had had such long-lasting effects.
I regain employment on XX/XX/XXXX, was sent home to quarantine due to exposure in XXXX, and was let go due to XXXX XX/XX/XXXX.
I have been on unemployment, XXXX & SNAP. I completed my Accounting Degree, and I am I have been in the pursuit of work.
I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening.
As I have too many documents to upload, please have all communication with me in writing.
XXXX -Please address why the actual monthly statements are not provided. Please provide each monthly statement ever sent.
- Provide the actual Payment transaction history and not an XXXX sheet.
- Provide every Fee charged.
-Provide the full Comment History -Disclose the Discrepancy from the origination of this loan and the current.
-Disclose why the payments were not applied accordingly.
-Disclose why the Credit Report reflected multiple loans in the same time.
-Disclose the lact of Chain of Title and the lack of timely information of the Transfer of the loan of 6 times in a year.
I have all the documentation of their other Borrower, not me, name, address, social security numbers, accounts numbers, loss mitigation and modification process. This is what was sent by XXXX to me This is part of their loan servicing.
Please provide me any copy that you have received. I have yet to receive actual response to my concerns.
XXXX acknowledges the calls in XXXX : XXXX, Those calls were to make the payment. I have records of the multiple calls, attempts, internet attempts. XXXX lies about the calls not being about the payment.
I want an open research about how many people were in my situation that attempted to make a payment.
XXXX confirms and admits that a 30 day transfer was NOT given. A Notice was sent on XX/XX/XXXX for a loan no longer serviced by XX/XX/XXXX.
The amount of almost {$750000.00} reflecting in Mortgages was the total of Each one of these Lenders reporting the same loan on the Credit Report as Open at the same time.
XXXX continues to lie. I have my Credit Bureau Reports printed out which reflect that.
XXXX admits to have applied the monthly payments however it is XXXX wished. Nobody told them to apply the payments as Principal only. they deliberately did this.
XXXX did not address my concerns.
XXXX was in CLEAR ADMITTANCE OF NEGLIGENCE BY THEIR OWN ACCORD IN REGARDS TO THE SERVICING, APPLICATION OF PAYMENTS AND FALSIFICATION OF INFORMATION.
SLS : The Origination company has yet to respond. Please address why it is that I am not eligible for a Home-Flex Modification. The Payment would be {$610.00} a month with a 2.5 % -Please address why the actual monthly statements are not provided. Please provide each monthly statement ever sent.
- Provide the actual Payment transaction history and not an XXXX sheet.
- Provide every Fee charged.
-Provide the full Comment History -Disclose the Discrepancy from the origination of this loan and the current.
-Disclose why the payments were not applied accordingly.
-Disclose why the Credit Report reflected multiple loans in the same time.
-Disclose the lact of Chain of Title and the lack of timely information of the Transfer of the loan of 6 times in a year.
Please provide me any copy that you have received. I have yet to receive actual response to my concerns.
SLS referenced a back dated offer that expired on XX/XX/XXXX which was to be to responded 14 days from XX/XX/XXXX. An outdated contract that did not include the current situation. Was CFPB sent any different documentation than the one that I received?
It is my belief that Dual Tracking has taken place. Foreclosure proceedings and expenses while addressing an expired non extended offer.
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| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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The cause for my complaint is as follows : What started out as trying to work out a repayment plan for XXXX post forbearance on XX/XX/XXXX after 18 years of exceptional payment history per SLS reporting to XXXX. Has now turned into SLS never making any offer for a reasonable repayment plan. And upon my first denial for Loan Assistance given Only two options Short Sale or Deed in Lieu .Then Reporting misleading information to the credit bureaus and destroying my XXXX credit score which I maintained for many years by reporting my account 180 days late resulting in a XXXX point drop. After stringing me along for the past 4 months due to their carelessness and mishandlings of my loan assistance application,.
I thought there were supposed to be repayment plans in place to help people coming out of forbearance get caught up and that's what I thought I was applying for. It seems that since I have a Conventional Loan and not a Federally backed loan that the Cares Act doesn't apply to my situation? I have Never been offered any type of repayment plan. Only to give the INVESTOR my home for XXXX owed?. When my forbearance ended I was behind only XXXX an amount of XXXX was due which brought my total amount due to XXXX. I had paid XXXX for XXXX The last payment I made XX/XX/XXXX was for XXXX. That payment sat in suspense till XXXX and XXXX of it still is. As a result of not being eligible for online payments till just recently. I have just been keeping my payments in my bank account and waiting for a reasonable resolution as instructed by my HUD Counselor I took the forbearance plan to protect the loan due to being diagnosed with a very serious XXXX XXXXXXXX discovered by a XXXX culture at the end of XX/XX/XXXX, shortly thereafter Covid19 and the lockdown occurred. As a result I was unable to get any in person medical treatment and I became very sick. Although I'm still sick, I'm starting to get better. I was finally able to get an appointment with an XXXX XXXXXXXX Dr. in XXXX XXXX took my Dr 's office and Insurance company working together to make this happen. XXXX XXXXXXXX Doctors were not seeing patients privately and only working in the hospital treating XXXX patients or getting sick themselves.
Prior to my Forbearance ending I was contacted by XXXX XXXXXXXX XXXX Specialized Loan Servicing. She told me that she was handling my case and was my SPOC. She asked what happened to cause my hardship. I explained to her as I explained above not being able to get care. She said that it qualified as a XXXX Hardship. She then instructed me to write a Hardship letter which I did and submitted with my Loan Assistance Application. I immediately started working with a HUD Counselor to guide me through the process .My HUD counselor XXXX XXXX thought I could be offered a lower interest since I'm paying 6 % and extend my loan if needed so I could get back on track. Only to be told by a robo call from SLS on XXXX XXXXXXXX holiday, XX/XX/XXXX by a random person that I must have made a mistake checking XXXX hardship and that I meant I was unemployed. Even after submitting medical evidence documentation on XX/XX/XXXX. On XX/XX/XXXX I was sent a letter to say as of XX/XX/XXXX my application was complete and it could take up to 30 days. Then to be informed of the Denial dated XX/XX/XXXX that what I was sick with didn't qualify in their opinion. I received the Denial news by another robo call by a random person the Wednesday prior to XXXX weekend @ XXXXXXXX XXXX with a repeated phone call Friday @ XXXX XXXX asking what I had decided on Short Sale of Deed in Lieu?
. I purchased my home for 160000 in XXXX I put down 48000 and financed 112000 @ 6 % As of XXXX my Outstanding Principal was XXXX which included a XXXX charge for a home Evaluation done on the Wrong Address and Owner.
My Loan Assistance Application was then closed for non compliance during the same time I was supposed to be appealing the inaccuracies on it. I don't understand how you could Appeal a closed Application but I have never been in this kind of a situation in 26 years of home ownership. So I believed surely we could work something out to catch up the past due amount of under 2500. Especially considering my home is valued at over 300000. My HUD counselor told me that my situation should give my lender a lot of room to make something affordable for me to get back on track.
I am XXXX and on Social Security my intention has always been to get a part time job as soon as I'm well enough to supplement my income. I have been using my emergency savings to get by since becoming sick until I was no longer able to do so.
The first 15 years of my Mortgage were serviced by XXXX XXXX and then was turned over to SLS a little over a year before the forbearance Due to my property address never being put in the SLS system correctly caused a lot of this to happen. My mailing address was correct, not the property address.
I live @ XXXX XXXX XXXX XXXX and XXXX XXXX XXXX COURT is the address that was used for XXXX XXXX by XXXX. due to an incomplete address XXXX XXXX XXXX that no one caught until I received the report in the mail and alerted SLS After the Wrong Address was used for a Drive-by BPO along with the Wrong Owner and after an Appeal about the mistakes was denied on XXXX XXXX. I was then informed that SLS found it necessary to reassign a new contact. My new contact is the XXXX XXXX Department. It seems I no longer have a SPOC. I received a letter dated XX/XX/XXXX prior to receiving my denial dated XX/XX/XXXX to inform me of this change.. My denial also stated that I had mentioned I had increased my income. That increase took effect XX/XX/XXXX to which I included the SSA statement showing the increase but was told to reapply when the increase took effect which happened the day before the Decision letter. Since the 2nd appeal and SLS being made aware of all the errors made the first time they are now requesting an escrow account which I didn't have for the past 18 years. SLS is also requesting proof that my homeowners XXXX is covered in my HOA payment which it is and has been for quite some time. And is now adding my HOA payment to the mortgage payment to calculate my debt to income ratio. Which they stated made me ineligible for a loan modification I have paid 40 000 of my 112000 owed combined with my down payment, of 48000 I had 88000 invested with 12 years remaining on the loan.
SLS put this in my Appeal Denial Delinquent interest and fees totaling {$2200.00} were capitalized for a proposed unpaid principal balance of {$74000.00} this amount is already reported on my credit report. along with some kind of offer To extend my mortgage by 10 years to 480 months. I was told to reapply to see if I qualified for it. plus 15 every month for some inspection. I just received my 1098 Mortgage Interest statement. I calculated a difference of 3031.20 for the Outstanding mortgage principal I don't understand this at all. Where is SLS coming up with these numbers? All this to repay such a minimal amount of money? I would like it explained in my complaint answer.
|
| 01/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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|
Currently we are 4 months behind on our mortgage payments with Specialized Loan Servicing, due to loss of income during the pandemic. We receive phone calls daily from them, threatening to foreclose on our house, even though we have been working with the Virginia Mortgage Relief Program.
All of the phone calls made by SLS start out as follows, " We are calling in regards to an important business matter ''. They do not state who they are or what they are calling in regards to.
We reached out to SLS on XX/XX/XXXX at XXXX, to inform them of our difficulties in making a payment and asked if the late fee could at least be waived, as we could not afford to have more added to the amount. We were told by XXXX that SLS does not waive late fees and our loan type does not allow for a deferrment. Informed us that we should apply for mortgage assistance through them.
On XX/XX/XXXX we submitted an application with Virginia Mortgage Relief Program and were approved on XX/XX/XXXX.
I contacted SLS on XX/XX/XXXX at XXXX and spoke with XXXX XXXX XXXX ID XXXX ). I informed him of our submitted application to XXXX so that it could be notated in our records. He informed us of our options through XXXX ; pay the amount due in full, set up a payment plan, loan modification or deferment review. He mailed out a mortgage assistance application to us in case the application with XXXX was denied.
On XX/XX/XXXX at XXXX, XXXX XXXX SLS called " regarding an important business matter ''. When I asked if she was calling from SLS, she finally stated " yes '' and then hung up the phone. I called SLS back at XXXX and spoke with XXXX XXXX XXXX ID XXXX ). I first asked if there were notes from the previous phone call, he stated that our record shows that a phone call was made, but there are no notes and no name attached to it. I informed him that on XX/XX/XXXX, we submitted the last of the documentation that XXXX had requested to complete our application and are now waiting for approval.
I called SLS on XX/XX/XXXX at XXXX and spoke with XXXX XXXX I informed her that we received an email from XXXX stating that they will be contacting SLS directly to verify the debt owed. I asked how I could send SLS the email that we had received from XXXX, she stated that they did not need a copy of it.
On XX/XX/XXXX XXXX sent a follow up email to SLS to remind them to respond to their request, as they still had not received anything.
On XX/XX/XXXX at XXXX, XXXX XXXX teller ID XXXX ) from SLS called to inform us of our delinquency. Stated that the foreclosure process will start on XX/XX/XXXX, even though we have been working with the XXXX. Stated that he would email the HAF program that SLS works with to request that they respond to XXXX. Told us that we should be receiving a notice of intent to foreclose in the mail within the next week.
I called XXXX on XX/XX/XXXX at XXXX and spoke with XXXX XXXX I informed her that SLS is threatening foreclosure and asked for a status update. Stated that there was still no response from SLS and was told to contact XXXX if we do recieve a notice of intent to foreclose, as they will need a copy and to call again next week for an update.
On XX/XX/XXXX at XXXX, I called XXXX and spoke with XXXX XXXX She stated that they still have not received a response from SLS and they will do everything that they can to expedite the payment process if we receive the notice of intent to foreclose.
On XX/XX/XXXX @ XXXX, I called SLS and spoke with XXXX XXXX I informed her that XXXX is still awaiting XXXX 's response to their request. She stated that they sent XXXX a quote of the amount owed on XX/XX/XXXX.
On XX/XX/XXXX @ XXXX I called SLS. They informed me that the notice of intent to foreclose was mailed on XX/XX/XXXX. Our records indicate that we are working with XXXX, but the calls continue because SLS needs to know the exact amount of money they will be receiving from XXXX and the date the payment will be made. Stated that SLS has a letter from XXXX that shows that payment is in process and SLS emailed the amount owed to XXXX on XX/XX/XXXX. Stated that she would notate that our account needs to be brought current by XX/XX/XXXX so that no more phone calls will be made. I received SLS 's email address from her and at XXXX, submitted a copy of the email from XXXX that states that the payment is being processed.
At XXXX, I called XXXX and spoke with XXXX XXXX I informed her of our phone call with SLS and requested a status update. She stated that XXXX sent SLS an email on XX/XX/XXXX requesting their response and that there was still no record of communication of any kind from SLS. She stated that she would be contacting XXXX 's payment team for any further updates on our account.
On XX/XX/XXXX at XXXX XXXX XXXX teller ID XXXX ) from SLS called about our delinquency. Stated that the foreclosure process can start at any point. I informed her that we have been working with XXXX and they are still waiting for a response. She stated that SLS does not respond to emails. Was told to check back by XX/XX/XXXX to see if SLS has reached out to XXXX yet. When I became agitated with her, she told me that she would be hanging up the phone, but instead asked me to end the call. Informed her that I was recording the phone call, she told me that I could not record her, she does not consent to it and disconnected the call.
At XXXX, I called XXXX and spoke with XXXX XXXX I informed her of the phone call I just had with SLS. She stated that XXXX has been emailing SLS 's XXXX program and are still waiting for them to respond. She assured me that SLS 's XXXX program does answer emails and is aware of the process and steps that need to be taken to complete it. Stated that XXXX can ask SLS to halt the foreclosure process if they decide to take that route, but they are limited in what they can do.
On XX/XX/XXXX at XXXX, we received an email from SLS stating " The Verification of Mortgage requested is currently being processed with an estimated completion date of XX/XX/XXXX. Please login to the borrower portal, and select Request/Case Status from the left hand menu to check the status of your request. '' Then at XXXX we received another email stating " The Modification Subordination Requirements requested has been completed by Specialized Loan Servicing LLC and released via Mail on XX/XX/XXXX. '' Then at XXXX another email from SLS, " The Modification Subordination Requirements requested has been cancelled due to Incorrect Request Type. Please contact us at XXXX to learn more and open a new Send Correspondence if needed. '' At XXXX, I called SLS at the number listed in the last received email and spoke with Shantayvia ( teller ID XXXX ). I asked her to clarify what all of these emails from SLS meant. She stated that they were from the loan modification team, that the last customer service representative I had spoken with ( XXXX XXXX had sent the request out by mistake and that was why it was eventually cancelled.
We have now contacted XXXX ( HUD XXXX ), to see what other options we may have to save our home.
|
| 02/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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At this time, I am requesting that SLS provide me a refund on the full amount : 1. 1st Installment Tax Year XXXX - {$2100.00} I previously submitted a complaint under complaint ID XXXX and it was subsequently closed by CFPB due to a reply from the company. However, the issue was NOT resolved. I opened a new complaint : XXXX, and now have new information that SLS provided me false information on receiving a refund for the property taxes they paid out of my escrow account in error.
Specialized Loan Servicing submitted my 1st Installment XXXX tax payment to the WRONG property PIN. Due to this, I became delinquent on the 1st installment of taxes and was charged by XXXX Incorrect PIN : XXXX Correct PIN : XXXX. They also OVERPAID on the taxes I was owed SLS paid out {$2100.00} of property taxes to the incorrect PIN, Please note I am not sure how SLS is expecting me to get a refund from XXXX XXXX on another owners PIN that they INCORRECTLY paid.
Here is the sequence of events : 1. XX/XX/XXXX- SLS paid the wrong taxes to the wrong property PIN ( listed above ) 2. XX/XX/XXXX - Taxes reported as delinquent to my lawyer during a sales transaction of the property 3. XX/XX/XXXX - Contacted SLS where they advised that the taxes were paid on the WRONG PIN and that is why they are delinquent - due to SLS 's error. SLS advised they have submitted a refund request to XXXX XXXX and they also advised that I would need to engage XXXX XXXX to receive a refund.
4. Taxes were paid out of closing costs, including a {$100.00} penalty 5. XX/XX/XXXX - Filed 1st complaint to CFPB for the issues and lack of resolution with SLS to get a response from SLS, including a refund on the penalty paid ( {$100.00} ).
6. XX/XX/XXXX - Received a response from SLS that DID NOT resolve the issue of the penalty I paid out of pocket. It only addressed that they 'requested ' a refund from XXXX XXXX on my behalf.
7. XX/XX/XXXX - I contacted SLS 's Tax department and they said they couldn't do anything, they transferred me to customer service, they said they couldn't do anything and transferred me to Escrow, escrow told me that they won't do anything for me, and then they transferred me to their Executive Support Team- who said they won't do anything for me because the dispute is closed. He told me I need to write a letter and open a new dispute. I spent a total of 1.5 hours on the phone trying to get a refund for SLS 's mistake.
8. XX/XX/XXXX After submitting a refund request to XXXX XXXX, I received a letter from XXXX XXXX stating that they can not refund me for the property PIN paid incorrectly because it is not my property. They stated the following : -Insufficient proof of payment : duplicate payment refund applications require proof of both payments. Please provide proof of both payments for the Tax Year and Installment where the duplicate payments occurred -Insufficient proof of payment : Although there was a duplicate payment of overpayment on the PIN, tax year and installment for which I have sought a refund, the XXXX XXXX Treasurers Office require proof that the payment was debited from your account. Please either provide a copy of your customer Receipt if payment was made by cash, certified check, or money order.
XXXX. XX/XX/XXXX Contacted XXXX XXXX Treasurer via phone they advised that the refund would be given to the company/person that submitted the payment, NOT the property owner. It was previously advised to me that I would have to work with XXXX XXXX. At this point, XXXX XXXX has advised that SLS is the sole entity that can get this refund, I am unable to.
XXXX. XX/XX/XXXX I contacted SLS again to get proof of payments as requested by XXXX XXXX above and asked they AGAIN reach out to XXXX XXXX on the refund. I advised the lady on the phone that XXXX XXXX said I would not be able to receive the refund, the remitter would need to work with XXXX XXXX since they have all the documentation and I have nothing. The lady I spoke with said that she would need to send to research which requires 5 business days and they would contact me.
10. XX/XX/XXXX As of XX/XX/XXXX, I have received no contact from SLS regarding proof of payment.
11. XX/XX/XXXX Spoke with XXXX at XXXX after filing complaint. XXXX advised that she would send out payment history. However XXXX since XXXX was not responsible for payment of the taxes at the time, they would not be the ones to assist.
XXXX. XX/XX/XXXX Spoke with SLS XXXX Have already reached out to XXXX XXXX XXXX of XXXX and XXXX XXXX is processing refund to SLS. SLS advised they expect to get the refund by end of XXXX and to call back at end of XXXX. Put a note in the account so that the researcher will follow up on XXXX of XXXX.
13. XX/XX/XXXX Spoke with tax department at SLS again. They advised XXXX XXXX refunded the property owner. I contacted XXXX XXXX and spoke to a customer service rep who said that they received the refund request from SLS, but did not get the proper documentation of payment, so they will reject it. I again contacted SLS, who changed their statement and said they sent the request to XXXX XXXX 14. XX/XX/XXXX Spoke with tax department at SLS again. They advised XXXX XXXX is in progress. Asked to speak to a supervisor and the rep hung up on me. I called back and spoke again and there have been no updates since XX/XX/XXXX. XXXX XXXX is advising me that they do not have proper documentation. The second rep I spoke to said XXXX XXXX issues the tax payment and they have to get that information from them. Spoke to escalation manager named XXXX. She said that they were escalating again.
At this point, I am at a loss. It can not be this hard- they can clearly see they paid on the wrong property address and can view the interest charge on the correct property address. The loan paperwork has the CORRECT property address. SLS entered the incorrect property address when they did the payment.
And now they are refusing to refund me interest payment and taxes I was charged and paid. To SLS : I understand that under Section 6 of RESPA you are required to acknowledge receipt of my request within 5 business days and take action to resolve my inquiry within 30 business days. Under state law and under the federal Real Estate Settlement Procedures Act ( RESPA ), a mortgage lender is responsible for all penalties and costs due to its failure to use the borrower 's escrow to pay the taxes on the right PIN, in full and on time. SLS misued the money that I spent when paying my taxes to XXXX XXXX. SLS is responsible for the refund of the full tax refund and the penalties I incurred for the late tax payment.
At this time, I am requesting that SLS provide me a refund on the full amount : 1st Installment Tax Year XXXX - {$2100.00} Since SLS will provide me no documentation I have no choice but to ask them directly for the refund. I have given SLS all the correct documentation when the loan was transferred, they paid the incorrect taxes in error. This falls on SLS to correct the issue and refund both the taxes and the interest accrued to me.
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| 09/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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Our account was purchased from XXXX XXXX XXXX by Specialized Loan Servicing at the end of last year. We were notified by XXXX XXXX XXXX that there would be no required action for us during this change. We have always paid our mortgage via automated online bill pay, which we continued to do so. Our account was transferred to SLS in XX/XX/2019. Our payments in XXXX, XXXX and XXXX were deducted from our XXXX XXXX XXXX bill pay and transferred to SLS via XXXX XXXX XXXX. Suddenly, this transfer stopped happening for the XXXX and XXXX payments. This was unknown to us as the XXXX and XXXX payments were shown as deducted from our bank account and we were notified that those payments had been paid via online bill pay. In XXXX, we received communication from SLS via a XXXX letter that our mortgage had not been paid. We immediately called SLS on XX/XX/19 to resolve the issue. We were able to go back and see where XXXX XXXX XXXX withdrew the funds from our account, however, they stopped transferring those payments to SLS. On XX/XX/19 when we spoke to a SLS representative they were able to confirm receipt of payments from XXXX XXXX XXXX online bill pay for payments leading up to XXXX and XXXX. We went ahead and paid both months of the overdue bill as well as the upcoming XXXX payment. We also went ahead and set up automatic bill pay with SLS to avoid any future issues and canceled our autopay with XXXX XXXX XXXX. We took care of paying all outstanding amounts, along with the XX/XX/2019 payment that day. Since then, all payments have been made on time through autopay.
The good news is that all the payments were caught up and I was able to get my money back from XXXX XXXX XXXX. The bad news, is that we are now trying to sell and buy a new home. We are literally in our last days of due diligence and I have thousands of dollars at stake in earnest money, and this issue has popped back up as of Monday XX/XX/19. I have since reached out to SLS multiple times. I spoke to a SLS representative that was so helpful. She said that she was able to see the notes in the system from this issue and that she would be able to escalate my concerns to the CC3 department. We discussed that I needed those two months of late payments to be removed from my account and credit reporting. She said that should not be a problem and would escalate my ticket as far up as she could, knowing that I was under extreme time constraints. She mentioned that I would receive a call back that same day or the next day. After not receiving a call back on Tuesday XX/XX/XXXX, I called and spoke to another representative that morning. She informed me that what I was told before may not be the case, as this issue could take more time to resolve. I was told to write a letter explaining the situation and provide statements showing where my payments were deducted from XXXX XXXX XXXX ( see below ). I also included screen shots showing that all of my mortgage payments were withdrawn from my XXXX XXXX XXXX account on time. SLS confirmed that they could see in their system that the XXXX, XXXX and XXXX payments were transferred to them by XXXXXXXX XXXX XXXX. I also provided statements that showed all of my other mortgage payments have been made on time since then to both my SLS account and then also to my other mortgage account that XXXX XXXX XXXX still holds. XXXX XXXX XXXX has provided me with letters showing that payments were all paid via online bill pay, by them ( attached ).
I have attached all documents that I have to be able to give at this time. I can show you where the payments were deducted from my account. SLS admitted that they could see in their system where the payments were transferred to SLS XXXX, XXXX, and XXXX by XXXX XXXX XXXX. You can see where the XXXX and XXXX payments were deducted from my account but not transferred to SLS by XXXX XXXX XXXX. You can see that when we learned of this issue and spoke to SLS on XX/XX/19, we immediately made payment for the two missed payments and the upcoming payment at once. I have begged SLS to help me. I have been speaking to their cusotmer service agents all week, who have told me they can not help me. I have asked to speak to a supervisor and been told that there were no supervisors available. Or that there were no supervisors currently on duty or on the floor. Or that supervisors did not field these types of calls. I spoke to one supervisor who treated me disrespectfully and rudely. When asked to speak to a manager, he told me no. When I asked to speak to his supervisor, he told me no. He literally told me that his boss ( XXXX ) didn't take calls and that he could not transfer me to him. I asked to speak to anyone above him and he said no, because anyone else is going to tell you the same thing I am. I begged to speak to anyone that could help me, explaining that my situation was unique and that I just had to keep climbing the ladder until I got to someone who could assist me. He still refused to help me or transfer me. I asked if I could leave a message for " XXXX '' and he said no that he did not accept calls but that he would send him an email to see if he would help me but that I " should not count on a call back from him ''. Again, I was treated beneath everyone at this company and received no help. I asked this same supervisor for a consumer complaint department or number ... he said they did not have one. I asked for the number to the legal department ... he said they did not have one. I told him that I was trying everything I could to try to get this issue resolved in a way that was beneficial for everyone but that I was afraid I was going to have to involve my attorney. He then said to me that " in that case, your attorney will know where to send the subpeona. '' Who says that? Who says that to a client? The non helpfulness and rudeness is one thing. This company has horrible customer service. But to refuse a client access to upper management to seek help, then refuse any sort of avenue to submit a complaint, and then to boldly tell a client to just send a subpeona is shocking. Apparently this must be a standard practice of this company. I have continued to call and continued to be ignored. I have asked repeatedly to speak to someone who can help me and have been denied. I have repeatedly asked for explanations and have been denied. This issue has kept me from my job all week. It has kept me from my family all week. It has caused me physical and emotional distress. If this issue is not resolved quickly, it will keep me from not only losing my dream house but also from getting ANY mortgage or house. This issue has popped up late in the process and, as I explained multiple times, I have already sold my home. If this issue is not corrected on my credit report immediately I will lose thousands of dollars of earnest money and I will also have no home to move into as mine is already sold. I understand that these issues usually take time but please understand, I need your help swiftly.
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| 05/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing LLC and XXXXXXXX XXXX have both wronged me. I bought my home with XXXX XXXX on XX/XX/XXXX, with the agent XXXX XXXX. As he was explaining the payments to us, he informed us that since the house was appraised at XXXX, we would only need to pay PMI for a short time. This would bring our monthly payments down to a very comfortable rate. This was a selling point. The home had a lot of work to be done because it sustained a great deal of damage during hurricane XXXX in XXXX before we bought it, and XXXX went on to say if we made some improvements, we could have it taken off even sooner. I do have documents from XXXX XXXX stating the conditions to remove PMI which backs this up. I will attach copies of everything I have. After completing several substantial improvements, I called back and spoke with a lady at XXXX for quite a long time. Together, she and I made a list of all the improvements with estimated costs and so agreed that this should be more than enough to have the PMI removed. She stated that we needed to have someone come and appraise the property for {$75.00} and the PMI would then be removed. I knew I needed a few weeks to get the {$75.00}, so we agreed that I would call back to schedule. When I called back, I was informed that my loan was sold to Specialized Loan Servicing ( SLS ). I was very concerned that this would interfere with the process that we had been going through with the PMI removal. They told me not to worry, because nothing changes during a loan transfer. They said they would forward my list and we would be able to pick up right where we left off. After the loan was established with SLS, I called them to start working on this. They told me they got my list, and that everything was good. The only difference was that their appraisal was much more expensive. Anywhere between $ XXXX {$800.00} ( they wouldnt know for sure until they saw the house ). I knew that I needed more time to get extra money. ( I was not advised at that time that this amount apparently gets averaged into our loan. ) I called back sometime in XXXX of XXXX. This is when they started saying that they could not find the list of improvements, but that doesnt matter because they are unable to use the current value of the home to determine PMI removal. I called back several times and asked for a supervisor. Every time they said one would call me back within 72 business hours, but they did not. I reached back out to XXXX and explained everything. I was put into contact with XXXX XXXX, a part of the XXXXXXXX XXXX Senior Research Team with the Executive Office. I still have the recording of the voicemail where she tells me that the investor on my loan stayed the same, therefore the terms should not have changed. She quoted the terms of : if your loan has been open for 2-5 years, that a home valuation should be completed, and it would just have to come back at 75 % LTV. She offered to do a conference call with SLS to see why they arent seeing all the options that we are This conference call took place on XX/XX/XXXX, between XXXX CST. XXXX, myself, and XXXX from SLS had a great conversation where she mentioned that she could in fact see my previous correspondence with XXXX. XXXX said all this information was correct and that all I needed to do to get the PMI off was fill out a request for an internal valuation, and everything would be finished. I got off the phone extremely relieved and didnt think that I had anything to worry about. After a few weeks of not hearing anything back, I called around the end of XXXX to confirm that they had received it. The lady I spoke to confirmed that they did receive it, but nothing had been started. She told me that she would escalate it. Within a week or two, I was sent a denial letter on the basis that they had not received the authorization form. I called back only for them to go back to telling me again that my investor does not go off the current value of the home to determine the LTV. I asked for a supervisor to step in and help because I really needed help and I didnt understand why I couldnt get what was promised. After a week and a half, I finally got a call back from a supervisor named XXXX. He emailed me a letter saying that my loan was sold again in XXXX of XXXX. ( Please remember I had started inquiring again in XX/XX/XXXX, and had the conference call With XXXX in XX/XX/XXXX ) I called XXXX back and we did another conference call on XX/XX/XXXX at XXXX CST. We spoke with a rep named XXXX. He stated that my principal balance was {$180000.00} and the value of the house was {$250000.00} giving us a LTV of 73 %. He said they actually had received the authorization form and that the request should not have been denied. He advised that he was expediting the request to have the BPO scheduled and that they should reach out to me within a week and a half. After nearly two weeks of not hearing back, I called on XX/XX/XXXX and they said that I have been denied again because of the LTV not meeting the qualifications. SLS has never sent me the terms to remove my PMI, despite me asking multiple times for the investors terms. I have been given so much false information from the beginning and I feel that I have seriously been wronged. I am writing this letter/review to beg for help. I desperately need someone higher to step in and help us fight for what we were promised. I reached out to XXXX to see if they would give me copies of the conference calls. They said they could not give them up without a subpoena ; however, they did write up statements confirming what was said in the calls. I have attached screenshots of the emails and the documents I have ( if there's more that you need I probably have it. ) After this, Sls dispute department called me up and said that I am denied removal and it is their final decision based on one clause in the contract ( saying the original value is defined as the lesser of the 1-original appraised value OR 2- the original sales price. The original sales price is XXXX which does not give me enough LTV to remove ). The way XXXX explained it to me was that yes, those are the basic terms, HOWEVER it goes on to state conditions to remove it early which would include to get a home valuation done and use the CURRENT value. I told XXXX this, and XXXX has since stepped back and told me I'm on my own, despite the fact that they made the promises, it's their contract, and they sold me to a company with an F rating on the XXXX who never even responds to all the complaints of their thievery. Thank you for taking the time to read this. I appreciate any help anyone could give. I have spent countless hours on this fighting this by myself. It is affecting my mental and physical health, my job, and my relationship. ( That's not even including the financial strain of an unnecessary extra XXXX $ /month during these times ) please contact me for any extra information or documents that may be helpful. Thank you again.
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| 07/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Mortgage-backed securities are created through a complex process known as securitization. ( See XXXXXXXX XXXX XXXXXXXX, Mortgage Servicing ( XXXX ) XXXX XXXX XXXX on Reg. 1, 13 [ a mortgage securitization transaction is extremely complex ]. ) In simplified terms, securitization is the process where ( 1 ) many loans are bundled together and transferred to a passive entity, such as a trust, and ( 2 ) the trust holds the loans and issues investment securities that are repaid from the mortgage payments made on the loans. Hence, the securities issued by the trust are mortgage-backed.
Once the bundled mortgages are given to a depositor, the [ pooling and servicing agreement ] and IRS tax code provisions require that the mortgages be transferred to the trust within a certain time frame, usually XXXX dates from the date the trust is created. After such time, the trust closes, and any subsequent transfers are invalid. The reason for this is purely economic for the trust. If the mortgages are properly transferred within the ninety-day open period, and then the trust properly closes, the trust is allowed to maintain REMIC tax status. ( Deconstructing XXXX XXXX, XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX. ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX section XXXX, provides : If the trust is expressed in an instrument creating the estate of the trustee, every sale, conveyance or other act of the trustee in contravention of the trust, except as authorized by this article and by any other provision of law, is void. The statutory purpose is to protect trust beneficiaries from unauthorized actions by the trustee. ( XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. ) Trust documents are explicit in setting forth a method and date for the transfer of the mortgage loans to the trust and in insisting that no party involved in the trust take steps that would endanger the trusts REMIC status if the original transfers did not comply with the method and timing for transfer required by the trust documents, then such belated transfers to the trust would be void. The Trust itself can not hold ownership of the note because of its tax-preferred REMIC status .
There is no language in the Pooling & Servicing Agreement ( PSA ) that authorizes the late transfer of a note or mortgage to the trust. More importantly, the PSA mandates that notes and mortgages must be transferred to the trust no later than the trust 's closing date. And EPTL 7-2.4 specifically prohibits such as transfer as being an ultra vires act that is void ab initio.
MORTGAGES CAN NOT BE TRANSFERRED IN AND OUT OF THE TRUST ONCE THAT CLOSING DATE HAS OCCURRED. POOLING & SERVICING AGREEMENT ( PSA 'S ) STATE THAT ANY TRANSFER AFTER THE CLOSING DATE OF THE TRUST ( 90 DAYS ) IS INVALID.
There are no other provisions of EPTL Article 7 that would authorize a trustee to act in contravention of a trust. Nor are there any other provisions of New York law that would authorize an ultra vires act by a trustee.
Moreover, the enclosed Assignment of Mortgage shows a XXXX Trust and the fraudulent assignment was filed and recorded in XXXX 7 years AFTER the Trust had CLOSED!
XXXX, XXXX, as successor XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX, Mortgage Pass-Through Certificates, Series XXXX was formed in XXXX under New York law and ( 2 ) was subject to the requirements imposed on XXXX trusts ( entities that do not pay federal income tax ) by the Internal Revenue Code.
XXXX, XXXX, as successor XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX, Mortgage Pass-Through Certificates, Series XXXX was created by the pooling and servicing agreement, and that agreement establishes a closing date after which the trust may no longer accept loans, this statutory provision provides a legal basis for concluding that the trustee 's attempt to accept a loan after the closing date would be void as an act in contravention of the trust document causing adverse tax consequence of the trust losing its status as a REMIC trust under the Internal Revenue Code.
There is no language in the Pooling & Servicing Agreement ( PSA ) that authorizes the late transfer of a note or mortgage to the trust. More importantly, the PSA mandates that notes and mortgages must be transferred to the trust no later than the trust 's closing date. And, EPTL 7-2.4 specifically prohibits such transfer as being an ultra vires act that is void ab initio.
Under New York Trust Law, every sale, conveyance, or other act of the trustee in contravention of the trust is void. EPTL 7-2.4. Therefore, the acceptance of the note and mortgage by the trustee after the date the trust closed, would be void. ( Wells Fargo Bank, N.A. v. Erobobo ( Apr. 29, 2013 ) 39 Misc. 3d 1220 ( A ), 2013 WL 1831799, slip opn. p. 8 ; see XXXX XXXX XXXX, Mortgage Servicing, supra, 28 Yale J. on Reg. at p. 14, fn. 35 [ under New York law, any transfer to the trust in contravention of the trust documents is void ]. ) The invalid assignment of mortgage dated XX/XX/XXXX, which was recorded/filed on XX/XX/XXXX, in the XXXX Clerks XXXX XXXX XXXX XXXX XXXX XXXX showing XXXX, as nominee for XXXX XXXX XXXX, which allegedly assigned the mortgage, but without the underlying note, to XXXX XXXX XXXX XXXX as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXX Mortgage Pass-Through Certificates. Series XXXX.
The assignment is invalid because XXXX XXXX XXXX did not exist on XX/XX/XXXX, and, therefore, could not appoint XXXX as its nominee, and therefore XXXX had nothing to assign.
Moreover, the Trust to which the mortgage was allegedly transferred had " closed '' in XXXX and could not have accepted the assignment in XXXX 7 years AFTER the Trust had CLOSED. Transferring non-performing loans into a Trust or making an out-of-time assignment is a void act under New York Trust law ( and mortgage securitization Trusts are organized as New York Trusts ) XXXX
New York 's EPTL 7-2.4 has erected an impenetrable legal barrier that prevents the Bank 's trust from acquiring a purported note and mortgage after the Trust 's closing date.
XXXX concealed from XXXX, XXXX that XXXX XXXX XXXX was not an incorporated entity or licensed to do business in any state in the United States of America on XX/XX/XXXX and XX/XX/XXXX.
XXXX realized it could not demonstrate an agency relationship between itself and the note holder that gives XXXX the authority to transfer assignments from one entity to another. Furthermore, making an assignment would be against XXXX operation procedure. Yet, XXXX acknowledges in its very own Procedures Manual that it can not make any transfer of assignments to another. XXXX own admission : XXXX can not transfer the beneficial rights to the debt. The debt can only be transferred by properly endorsing the promissory Note to the transferee. ( page XXXX ).
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| 09/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XX/XX/XXXX XXXX XXXX XXXX B XXXX XXXX XXXX XXXX, NM XXXX Speicalized Loan Servicing P O Box XXXX XXXX, Co, XXXX whom it may concern, As you know, I just returned to XXXX XXXX from a two-year term of service training XXXX XXXX teachers with the XXXX XXXX XXXX in XXXX. I was so happy to have had this XXXX XXXX experience. It was a lifelong dream of mine to be of service to others with difficult lives who are less fortunate than we Americans.
When I began my service with the XXXX XXXX I was in the process of seeking a loan modification. A representative from XXXX ( my lien holder ) informed me that that had transferred my loan to XXXX XXXX XXXX. I gave the XXXX representatives and their attorneys my email and a good phone number where they could reach me in XXXX, should there be any issues with my loan modification and payments. They informed me that email was an appropriate means of contact, and agreed to contact me by email or phone should the need arise. In addition to setting up automatic electronic payments with XXXX, at the time I signed my loan modification documents in XX/XX/XXXX, I also paid one extra month so that I would always be one month ahead just to be safe. My payments were always on time and, in fact, paid a month in advance.
I was very happy to be back in my cozy XXXX XXXX, New Mexico XXXX upon my return from overseas on XX/XX/XXXX, XXXX is, until I opened my mail and discovered that none of my automatic payments on the XXXX XXXX XXXX mortgage loan had been withdrawn since XX/XX/XXXX because my loan had been transferred to another entity that ceased to accept the payments. My XXXX stopped, I was in shock, I couldnt stop crying. I have been unable to sleep since that date. XXXX XXXX Loans had ( finally ) agreed to modify my home loan in XXXX, XXXX, after XXXX years in foreclosure and XXXX H.A.M.P. applications for loss mitigation. This was so important and such a relief to me, because XXXX XXXX XXXX is part of a compound that I built over the course of XXXX years of hard work. The home will insure me enough retirement income to allow me to stay in my separate little casita as I enter my final years.
I found out that night that XXXX had transferred my mortgage to XXXX XXXX Mortgage and their servicer, Specialized Loan Servicing ( SLS ), without notifying me in our agreed upon method via email. Contact with XXXX representatives had all been by email during the process of entering the loan modification agreement, so I was simply astonished to learn that neither XXXX nor SLS had made any attempt to call or email me. Presumably, either XXXX neglected to tell SLS how to contact me, or SLS intentionally declined to do so. In short, XXXX and SLS unilaterally stopped taking my automatic payments without notifying me beforehand.
I didnt have any way to know all this had happened because I couldnt get my mail in XXXX, owing to the fact that the postal service there is unreliable and mail takes months, if it comes at all. XXXX was fully aware of this difficult situation, as I had to submit applications and exchange documents by email during the loan modification. I have attached a copy of the unequivocal agreement they sent me to send and receive all correspondence digitally. ( See Attachment 1 ). Further, I wasnt able to see my XXXX XXXX XXXX Bank ( XXXX ) accounts through e-banking since XXXX because XXXX changed their e-banking security program and the XXXX internet took too long for XXXX new e-banking program. I have also attached an email I got from XXXX representative attempting to explain why I no longer had access to my online bank account. ( See Attachment 2 ).
I had zero notice of this servicer/bank transfer, zero notice that my automatic payments were cancelled ( or why ), and zero notice that I was behind on any payments. The next thing I discovered in my mail was that there was a huge shortage in my escrow account on XXXX XXXX XXXX. Apparently, XXXX XXXX Loans had not collected enough in the escrow account to pay the taxes and insurance. They transferred the shortage to SLS who promptly raised my payment from {$910.00} to {$1200.00}. This terrible situation appears to be the direct result of XXXX and SLSs mistakes and unfair business practices.
I have another mortgage on my other XXXX properties that are part of my above-mentioned compound. When the lender for that loan, XXXX, transferred the loan ( also modified ) to XXXX XXXX Home Loans, XXXX XXXX just continued my automatic payments as agreed. When that escrow was short because of an increase in property taxes, they changed the escrow amount and emailed me about the new payment amount and the reason for it. This appears to be the appropriate way to handle the notice and escrow issues described.
On XX/XX/XXXX, I called SLS and told them what had happened. I informed them I wanted to immediately make all the back payments and reinstate my loan, as the whole situation was due to my not being aware of the transfer. The representative assured me she would have the reinstatement amount within XXXX to XXXX hours and that I was to call back. I called back XXXX hours later and was told that SLS hadnt received the reinstatement amount from the lawyers. I asked for the lawyers phone numbers and then spent the afternoon trying to find the attorneys in question. I was sent to Florida and then to Arizona and then XXXX XXXX. Each representative I spoke with knew that I simply wanted to reinstate my loan and make any and all back payments immediately. Despite the fact that SLS knew I lacked effective notice and that I wanted to make the payments and reinstate the loan, the very next day SLS attorneys filed foreclosure documents in District Court.
I hope to pay off the corrected shortage on my escrow account and make all the back payments on my mortgage as soon as possible. I would also like to continue my loan payments of {$790.00}, principal and interest and pay the {$200.00} escrow amount per month instead of the {$110.00} I had been paying, for a total payment of {$1000.00} per month. I will not pay any legal fees or late fees or penalties. Penalizing me for the loan servicers failure to communicate with me and with each other is unfair and improper.
Thank you for taking the time to read my letter and thank you in advance for making this right. I hope to avoid raising these issues with the Court and with all relevant administrative agencies and do believe we can resolve the matter amicably.
Respectfully, XXXX XXXX cc : XXXX XXXX Loans Specialized loan Servicing P O Box XXXX XXXX, Co, XXXX XXXX XXXX Mortgage XXXX XXXX, XXXX XXXX XXXX, New York, NY, XXXX XXXX XXXX, XXXX U.S. Department of Housing and Urban Development XXXX XXXX XXXX XXXX, Washington, DC XXXX Consumer Financial Protection Bureau PO Box XXXX XXXX, IA XXXX XXXX XXXX XXXX Oklahoma XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX
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| 08/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is in regards to a difficult situation with my mortgage servicing company Specialized Loan Servicing , LLC. I worked in the travel industry when the pandemic hit and my financial situation was drastically impacted- I was in a forbearance plan starting in XX/XX/XXXX and it had been extended until XX/XX/XXXX.
Throughout this time I have had numerous conversations with SLS representatives who had advised that a deferral plan after the end of the forbearance was an option and one suggested a loan modification as my income had been cut and to start the process about a month from the end of the forbearance.
XX/XX/XXXX, I called in to inquire about options again and ask about how they report loan modifications to the credit bureaus- I was informed a loan modification would report late on credit report and even after that it would have a drastic negative impact on my credit score. At that point I decided I wanted to go for the deferral option. The woman I spoke with verified I would not need to make up any back payments in order to do a deferral.
I speak with SLS again beginning of XXXX. I tell them I want to start the process for the deferral and that I will start making payments again XXXX. We do some verbal questions and she said I was all set for now. I asked what I need to do now and she said nothing, just wait until someone calls me with an answer.
I then receive items in the mail, one stating a relationship manager has been assigned to me and the other document said, Specialized Loan Servicing ( SLS ) received the documentation you had sent as part of your request for mortgage assistance. After our review, we have deemed your loss mitigation application to be incomplete. Please provide a copy of the following missing or additionally required documents below.
I disregarded that letter as I believed it was an automated send out since I had never sent them documents, the documents listed to satisfy the requirement didnt apply to me ( quit claim deed, divorce decree, death certificate etc. ), and the woman I spoke with that did the verbal for the deferral never told me I needed to send in anything.
Another week goes by and I havent received a call from SLS, so I call them. The next woman, ( Still never spoke with my assigned relationship manager ), said that it had looked like I had requested an extension on my forbearance and I informed her that was incorrect and so she reads further. She said I still needed to apply for the deferral- I explained I already had. She then says I needed to send written application / documents but she can do a verbal application and that way I wouldnt have to send in any documentation and proceeded to tell me she doesnt even know if my lender offers a deferral option.
At that point, I was even more scared not knowing if I would have to pay the balance owed of over {$31000.00} in less than a month or lose my home. I did some research and came across WA State HAF ( Homeowner Assistance Fund ) and was able to make an appointment with a certified HUD counselor.
XX/XX/XXXX, the housing counselor and I called SLS. The phone tree/verification prompts before we reached a live representative even stated, We have received all documentation needed and are currently reviewing your application. Once we reached a live person, I gave XXXX ( HUD Certified Senior Housing Counselor ) authorization to speak on my behalf while I was on the call.
We spoke with XXXX and confirmed the basic information and the start/finish of the forbearance plan. XXXX confirmed the plan ends on XX/XX/XXXX but goes through the month of XXXX and 1st payment is due XX/XX/XXXX. I said that didnt sound right and that I had intent on paying XXXX.
XXXX said that I still needed to send in the documents for the application, and XXXX said I shouldnt have to as XXXX will allow deferrals up to 18 months for the covid forbearance plans. XXXX was concerned that they were trying to review my whole loan and evaluate as if I was requesting a loan modification. We go around and around, continue to get the run around. Not understanding what is required or the next step, we are finally told that I had done a verbal for a deferral at the beginning of XXXX but it was a failed at decision on XX/XX/XXXX so that is why I needed paperwork. But when I spoke with the woman on the XXXX she said no documents were needed because we did another verbal. XXXX said she can cancel the whole request & start it back over and to send in a letter saying I want a deferral. But then changed her mind and said it wont start it over with a different result because of a Custom Total calculation failed. When asked what that was, she had no idea.
As we were still getting the run around 35 minutes into the call XXXX requested that XXXX check with the supervisor to make sure documents were really needed. XXXX came back on the line and confirmed that they were needed ( RMA, pay stubs, bank statements, hardship letter, tax returns ) and added that they also would need to collect 6 months worth of payments in order to consider a deferral. XXXX stated that is incorrect because XXXX is deferring 18 months and that the supervisor was wrong and needed to know the guidelines. XXXX claimed that there wasnt anything she could do because the supervisor was now ( conveniently ) unavailable and the system is the one that told her I would need to pay 6 payments before I could do a deferral. XXXX said that the system was incorrect and needed to be fixed.
If I didnt have the counselor on the call I would have been in hysterics being pushed around and not knowing what was happening, what was expected or what my options were. The representatives at SLS are uneducated on the services and yet attempt to answer a question passively just to move on and get off the phone. They never seem to actually care and majority of them had a bad attitude and some were down right rude.
This company seems to have very unethical, dishonest, and unprofessional business practices and appears to take advantage of those they claim to care about as clients. They have bullying tendencies and a habit of giving people the run around on documentation and communication to extend the problem, which I can only assume benefit them on the bottom line, the XXXX
At this point I am at a loss. I think I am supposed to give them documents but I dont even know because she then said I had to pay 6 months before I could get the deferral. Which from a HUD certified housing counselor that is not true. I am also concerned they are going to report This company has an F rating with the XXXX XXXX XXXX and a significant number of complaints regarding their unethical and at times scam-ish business practices. How are they still operating, especially in an industry where their actions and lack of actions can impact someones life immensely?
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| 07/12/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I feel extremely threatened by Specialized Loan Servicing ; a foreign ( out of state ) corporation.
Specialized Loan Servicing has exhibited signs of abusive debt collection practices that have caused me stress, anxiety, and duress.
Specialized Loan Servicing purchased a note/contract that lacked full disclosure and was created with the elements of the inducement of fraud, misrepresentation, deceptive agreement, and concealment of material facts that established a Breach of contract. This company has refused to send me all the requested documentation that I have requested.
However, they are claiming rights over the property and are threatening to foreclosure.
Pursuant to 12 USC 2605 ( i ) ( 3 ), a servicer is not the presumed owner to foreclose. Servicing rights are not ownership rights.
15 U.S. Code 1641 ( f ) ( 1 ) & ( 2 ) - Liability of assignees Elements of fraud in the original contract : A Contract requires two or more real parties who, at the time of its execution or adoption, are covenanted to be bound by it as evidenced by the signature ( XXXX ) of both parties.
XXXX XXXX XXXXXXXX, XXXX was not a party to the mortgage under the laws of contract. No agent/principal for the bank has signed the mortgage contract.
Could the reason for the missing signature be that XXXX XXXX XXXXXXXX, XXXX did not tender any consideration in the transaction?
If the mortgage were a contract, then the mortgage merchant would have had to tender consideration. XXXX XXXXXXXX XXXX, XXXX did not tender consideration.
XXXX XXXX XXXX, XXXX used my signature as cash value and monetized the promissory note without my knowledge or consent. Adding insult to injury, XXXX XXXX XXXX, XXXX proceeded to reissue that deposit to me in the form of a loan with added interest and fees.
Hence, I funded my own loan ; this misrepresentation constitutes failure to disclose. I was deceived and not informed about this conversionary tactic.
To facilitate the purchase of my property, I utilized my proper name and social security number in order.
Pursuant to 18 USC 8 ; The social security number belongs to the Social Security Administration and anything purchased with that identifier number is an obligation of the United States.
My proper name was used on the application and XXXX XXXX XXXXXXXX, XXXX deceptively created fictitious entities in the likeness of my proper name. How can I be held legally or financially responsible for these fictitious entities?
The closing attorney did not disclose these facts.
I declare that I am the natural person, the consumer in fact, and the original creditor pursuant to 15 U.S.C. 1692c ( 2 ).
Federal law states that banks only have the power to borrow. Pursuant to 12 USC 83, No national bank shall make any loan or discount on security of the share of its own capital stock.
I did not intend for my money to go and expand the banks reserves ( via fractionalization ) whilst I am liable to be put out on the street by this action. Where in the contract was that disclosed?
XXXX requires that the bank match the new bank liability with my name on it showing that the bank owes me for the deposit that the bank accepted from me. It also requires that I be issued a receipt for the deposited funds, which I never received.
Specialized Loan Servicing refuses to send double bookkeeping entries for the original lender, XXXX XXXX XXXX, balance sheets XXXX XXXX, XXXX, XXXX, XXXX in accordance with XXXX Standards Codification XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX ( securitization accounting ), XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX call schedules, XXXX.
Pursuant to 26 USC 108 ( i ) ( 4 ) ( B ) when securitization occurs, there is a cancellation of debt.
The Truth in Lending Act states that I should have been given full disclosure.
Full disclosure was not given thus the so-called contract is void ab initio .
XXXX XXXX XXXX, XXXX gave neither me nor the co-buyer the proper notice of our Right to Recission. We were not informed of this right until we discovered it on our own.
Specialized Loan Servicing tells us that we do not have RIGHTS.
12 CFR 226.23 - Right of rescission.
( h ) Special rules for foreclosures - ( 1 ) Right to rescind After the initiation of foreclosure on the consumer 's principal dwelling that secures the credit obligation, the consumer shall have the right to rescind the transaction if : ( i ) A mortgage broker fee that should have been included in the finance charge was not included ; or ( ii ) The creditor did not provide the properly completed appropriate model form in appendix H of this part, or substantially similar notice of rescission.
XXXX XXXX XXXX, XXXX XXXX issued a proper notice of our right to rescind our signatures. Due to constructive fraud and misrepresentation, we are rescinding our signatures from the security deed. We will retain our private property.
THERE IS NO VALID CONTRACT BETWEEN the parties that are listed on the promissory note and Specialized Loan Servicing Representatives from Specialized Loan Servicing have harassed me by : Calling my telephone repetitively without my consent nor the consent of a court order.
Calling my family members.
Hiring strange people to come to my home in order to take pictures of my family and property.
Contracting with an attorney group XXXX XXXX XXXX XXXX who has mailed threatening communications via the. This group attempted to intimidate and coerce me to sign a contract with Specialized Loan Servicing.
Mailing threatening communications ( threats of foreclosure and asserting ownership rights over my personal property ) Forwarding mail via the United States Postal Service with a fictitious name ( in my likeness ) and address.
Making multiple attempts to fraudulently extort payments from me via the United States Postal Service.
Refusing to address me using my proper name but requiring to pay a debt for a fictitious entity Mailing a notice stating that I do not have a right to rescind my signature although I am within the 3-year time frame and I was never given proper notice of my right to rescind from XXXX XXXX XXXXXXXX XXXX XXXX.
Relevant Court Case : XXXX, XXXX XXXX XXXX, XXXX XXXX at XXXX. Parties may be considered volunteers if, in making a payment, they have no interest of their own to protect, they act without any obligation, legal or moral, and they act without being requested to do so by the person liable on the original obligation.
A volunteer, stranger, or intermeddler is " one who thrusts himself into a situation on his own initiative, and not one who becomes a party to a transaction upon the urgent petition of a person who is vitally interested, and whose rights would be sacrificed did he not respond to the importunate appeal. ''
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| 07/09/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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I am writing to file a complaint against the mortgage company ethics, laws and procedures regarding loans after bankruptcy.
In XXXX of XXXX, I had to file a chapter XXXX. My first and second mortgage were serviced by XXXX XXXX XXXX. I agreed to retain and pay on both mortgages.
In XXXX, I opted for a Home Retention Loan Modification through XXXX XXXX XXXX. I requested and put on the application that both mortgages be combined and put on this modification. I was told they would do that.
It was 9 months of XXXX to go through this process, as XXXX XXXX XXXX lost paperwork I sent to them numerous times, I had to talk to numerous people and go through the issues with them every time as it never was in the 'notes ' of what I called about previously.. Every time they requested paperwork- I immediately put it together and faxed it- only to have them say they lost or never received it even though I sent it to the number they told me to with a cover sheet of all my loan information. I called them every two to three days, waited on hold for long periods of time, every time to confirm the papers I had faxed in were received and the progress of the modification. Finally in XXXX of XXXX, the modification was approved and signed. I have faithfully paid my mortgage every month since then, had I known I had a second elsewhere with a different company, I would have paid that too. XXXX XXXX XXXX said they were combined. Why should I think otherwise .... Twice my mortgage has changed companies and BOTH times I was notified by the company who held the mortgage and the company to purchased the mortgage that I was to send payments to them- I was sent MONTHLY payment statements and payment coupons.
In XXXX of XXXX, 4 years after my bankruptcy and 2 years after my modification- a company called XXXX , sent me a letter saying they were servicing my second mortgage- I sent them a letter back stating I didn't know who they were- ( letter A ) that XXXX XXXX XXXXXXXX gave me a home modification in XXXX and my second was under that. Never heard another word from them. I never received payment coupons or any correspondence from them- I checked my credit report and nothing was on my report, I also went down to the county courthouse to see who had a lien on my property and nothing came up-so I though it was a scam.
Four more years go by and I hear from a company SLS saying they had my second mortgage- Since I never heard again from XXXX and was sure both mortgages were under my modification- I received nothing saying that they had my loan. I again checked my credit report and at the county courthouse and nothing again came up- I wrote it off as another attempted scam. In XXXX of XXXX, now 10 years after my bankruptcy, I got a letter from SLS saying they were going to foreclose on my property due to non payment. My attorney had me check my credit report and go down the the courthouse - again nothing. My attorneys assistant found something in her search on the internet, however, the lien holder was XXXX XXXX XXXX NOT SLS. My attorney sent a letter on XX/XX/XXXX requesting documentation ( letter B ) - SLS sent me a letter stating they got the letter and would send the requested documentation, I got that paperwork XX/XX/XXXX.
In the meantime, I got another letter from SLS that my retention person was XXXX I called her on XX/XX/XXXX and told her this story- she told me I needed to pay what was in arrears by XX/XX/XXXX or short sale my house those were my only two options. She refused to work with me. I requested the documentation that they had this loan as well as the total balance in arrears including late fees, interest etc, as well as the total pay off amount. I still have not received these financial documents and it has been 3 weeks since I requested it. XXXX said when SLS took over the loan, there was a certified letter that was sent to my house in XXXX of XXXX- no signature required- so somehow, that proved I got this letter. I live on a XXXX XXXX and get the neighbors mail all the time- I protested I never got that letter. It wasn't until XXXX, SLS started sending me correspondence via mail, with no instruction as to what I was supposed to do with it. If someone owed you XXXX, wouldn't you make sure they signed verification of receiving the documents? I never got a transfer letter from XXXX XXXX XXXX, XXXX or SLS on my 2nd mortgage- but I got every single transfer letter from the companies holding my first mortgage. I find that quite odd. When XXXX XXXX XXXX sold my modified 1st mortgage to XXXX I got that letter of notification. Never got a notification about XXXX XXXX XXXX selling my second to anyone.
The companies that held my first mortgage had no issues getting me payment coupons or notifying me of changes in companies, however, XXXX and SLS couldn't seem to get it together over a 10 year span. I have had the same phone number for 20 years- same address since XXXX, no messages nothing, but now they expect me to pay in full on a loan they still haven't verified they hold or told me HOW much I owe. I need some serious help here as this is just wrong on so many levels. There has to be laws to protect consumers, NO customer should ever be treated this way- My bankruptcy was XXXX in XXXX and they wait 10 years, send NO payment coupons, now tell me I am in delinquent on my payments and they are going to foreclose on me? I can't pay on something I have no idea that I owe.
As a customer, I indicated in my Bankruptcy papers I would pay my first and second mortgage. XXXX XXXX XXXX sent me payment coupons every month and I reaffirmed my commitment by paying my first and second mortgage to XXXX XXXX XXXX after the discharge and up to the point where my modification was approved. Yet, after 10 years, I am the one who has to pay the consequences of added stress, sleepless nights and added aggravation because of the irresponsible, reckless incompetence of businesses that did not do their jobs?! I understand there are laws that companies have to follow after bankruptcies- but there is only so much that I can do - I did my part in being responsible- what are the consequences for businesses that don't do their part? Please, please help me! There are pages and pages of complaints about this company- not only in your data base- but several others. I can't make payments on a loan without a statement and monthly payment coupon!
I have also filed my complaint with my State Attorney general and my 2 senators and I will continue to write every consumer watch agency until SLS does the right thing. I have been a small business owner for 30 years- and when people owe me money, I send them statements and payment coupons so they can pay me.
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| 06/28/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In all my years as a consumer, I have NEVER BEEN AS DISGUSTED and FURIOUS with a company as I am with Specialized Loan Servicing, XXXX XXXX, Colorado XXXX. This is NOT a company of my choosing and I have been FORCED to work with them since they acquired my HELOC loan sometime about XX/XX/2017. My primary HELOC loan was established about 10 years ago with XXXX XXXX. During my entire time with XXXX XXXX who issued the original HELOC loan, I had NEVER made a single late payment and had NEVER had a single negative issue. They issued me the HELOC in a professional manner and I paid in a completely flawless, timely, financially responsible manner.
XXXX became XXXX XXXXXXXX XXXX here in Florida and our relationship regarding my HELOC loan continued to be handled by the bank and myself in a highly professional manner with me NEVER MAKING A SINGLE LATE PAYMENT. As is the case with many banking establishments, my HELOC loan started getting TRANSFERRED from one lender to another with 3 or 4 lenders taking possession of the loan in the span of a very few months. It got to the point that as a borrower, I had NO IDEA who I was making payments to!
About XX/XX/2017, Specialized Loan Servicing LLC ( SLS ) whose home base is in XXXX XXXX, Colorado took control of my HELOC loan. I do not know the exact date because I did not receive any direct contact from SLS either by mail, e-mail or phone advising me of the change. Knowing that I had an outstanding HELOC loan, I had to perform my own search to find out who controlled my HELOC loan. When I found out it was SLS, I IMMEDIATELY called them.
SLS claimed to have sent me mail introducing themselves, but I NEVER received any such mail. I tried to establish a payment schedule with them but they said they could NOT do so even though I was willing to continue making my monthly payments as I had done for years without a single late payment.
It took me MANY MORE phone calls for me to finally find out that my HELOC loan had " matured '' and that SLS would NOT accept my payments that I was willing to continue paying. They REFUSED my payments and said I had to supply them new information directly with them to qualify for a new HELOC loan which they would control.
Over the next few months I supplied EVERYTHING, and I mean EVERYTHING that they asked for! I was assigned an agent with their company whose name was " XXXX. '' XXXX NEVER ONCE has ever spoken to me on the phone or via any written communication! Over the course of the next 5-6 months I spoke to many, at least a dozen or more SLS phone representatives and always got a different person requiring me to tell them my tediously lengthy story each time. Each time the representative would not be able to help me and I asked for a supervisor. Not a single phone representative ever put me through to a supervisor even though I would demand to speak to one. The representative would always say that " a supervisor will call you back within 24-48 hours. '' Over my MANY months of TOTAL FRUSTRATION, I have NEVER, NOT ONCE, spoken to a supervisor nor have I ever been able to speak to my assigned agent, XXXX! Not a single supervisor '' or XXXX has ever called me back!
As I said, over the many months of being TORTURED like this, I was required to send more and more documentation in for an approval for a new HELOC loan with SLS. Each time I sent what they requested me send to them and each time they would answer back that my application was " INCOMPLETE! '' Each time I would call the company to find out why they still considered my application " incomplete '' and each time I received a different, unacceptable response to me. I still had not heard back from XXXX who was the specific agent assigned to my case. To this day, I have still not spoken to XXXX or to a supervisor!
Finally, about 3 weeks ago, after me contacting SLS an untold number of times over a 5-6 month period, I got a recorded responses saying my application was COMPLETE and another message saying my application APPROVED! '' I was told I would be contacted shortly to sign a new agreement. I waited about 2 weeks and did not hear back from SLS about my new payment agreement and a new schedule to pay my HELOC on a monthly basis.
I called SLS again and this time to my horror and disbelief, a recorded message said my application was " DENIED! '' I was shocked! How could this be happening? After months of their TORTUROUS TREATMENT OF ME, I was finally " APPROVED '' and then 2 weeks later I get a message saying I was " DENIED! '' I thought it was IMPOSSIBLE so I called SLS yet again.
Another different agent ( NOT XXXX ) told me that my application was DENIED because it was NOT COMPLETE and it was therefore " NEVER EVALUATED! '' I couldn't believe it! Even after I was told my application was COMPLETE and APPROVED, now SLS was saying my application was NOT EVEN EVALUATED and therefore DENIED because they claimed I had not sent all the information they requested even after they CONFIRMED that they had received all the required information from me and that my application was complete and approved! By now, SLS has driven me to an emotional state of complete FRUSTRATION and DESPAIR!
But the horror does not stop there. Over the last 12 months my FICO Score has been between about 730-780. I just learned 2 days ago that, WITHOUT A SINGLE LATE PAYMENT OR DEROGATORY MARK, my FICO SCORE has dropped precipitously to XXXX. A bank that I have done business with as a medical doctor with ( I have an excellent income ) lowered my credit line by {$22000.00}. Obviously, these Draconian changes in my FICO Credit Score and the lowering of my well-established credit line by {$22000.00} could only be caused by SLS reporting me delinquent to the credit bureaus! I have done EVERYTHING IN MY POWER to transfer my 100 % always paid-on-time HELOC loan from the initial lender to the new company, SLS, which is now in control of my HELOC loan and now apparently IN CONTROL OF DESTROYING MY CREDIT WORTHINESS! I, am FURIOUS and COMPLETELY AT MY WITS END!
I am hereby officially reporting the ABUSE that SLS has put me through to the Consumer Financial Protection Bureau. I will also be filing a formal complaint with the Better Business Bureau and the Florida and Colorado Attorney General Offices. It almost seems that SLS has purposely gone out of its way to make it appear that I am defaulting on a loan which I AM NOT! I have the ability to pay my monthly payments on time and have ALWAYS DONE SO! SLS 's actions against me are ABHORRENT and DESPICABLE and they MUST BE HELD ACCOUNTABLE AND HOPEFULLY PUNISHED for their HEINOUS BUSINESS PRACTICES!
|
| 03/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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Dear Madams or Sirs, My name is XXXX XXXX In XXXX we bought one family house in XXXX, XXXX XXXX.
We survived XXXX financial crisis and XXXX hurricane Sandy.
In XXXX, our previous mortgage servicer company XXXX, offered us the forbearance plan and had promised enroll in repayment plan or modification after the ending of forbearance plan. Meanwhile XXXX had sold mortgage to another XXXX XXXX and XXXX had refused our request for repayment or modification. We stopped monthly payments and later we modified our mortgage through the court.
Same happened after federal disaster-Hurricane Sandy. Our mortgage was sold to another servicer, to Specialized Loan Servicer LLC ( thereafter as SLS ). We went through second modification process.
On XX/XX/XXXX, SLS offered forbearance plan and we agreed. After 18 months, as forbearance plan was expired, SLS sent to us mortgage modification as we agreed.
From XX/XX/XXXX we had resumed monthly payments as agreed amount of {$2500.00}.
After three trial payment we received by mail final modification agreement. After carefully reading a agreement text, we discovered that there were two mistake - My name was spelled incorrectly as XXXX, instead of XXXX.
- In agreement, some financial terms were unclear.
Let us explain in more detailed way what kind of financial terms was unclear.
Before first trial payment of {$2500.00}, Our outstanding past due amount ( because of forbearance plan ) was {$57000.00} and outstanding principal was {$430000.00} ( see statement from SLS XX/XX/XXXX ) All together, {$430000.00} + {$57000.00} = {>= $1,000,000} Let us to put Section C of final agreement entirely : Section C The Interest Bearing Principal balance of my Note will be {$460000.00} ( the 'Interest Bearing Principal Balance ' ). In addition to the Interest Bearing Principal balance of {$460000.00}, any outstanding amounts inclusive of unpaid and deferred interest, fees, escrow advances and other costs as applicable shall be deferred. The total amount deferred through this agreement is {$32000.00} and is known as ( the 'Deferred Balance ' ) and I will not pay interest or make monthly payments on this amount. The total amount payable under the note {$500000.00} ( the 'Total Principal Balance ' ) is inclusive of the Interest bearing Principal Balance and the Deferred Balance. Interest at the rate of 2.875 % will begin to accrue on the new Interest Bearing Principal Balance as of XX/XX/XXXX and the first new monthly payment on the new Interest Bearing Principal Balance will be due on XX/XX/XXXX. My payment schedule for the modified Loan is as follows : Years Interest Rate Interest Rate Change Date Monthly XXXX & I Payment Amount Monthly Escrow Payment Amount Total Monthly Payment Payments begin on Number of Monthly Payment 1-40 2.875 % XX/XX/XXXX {$1600.00} {$930.00} {$2500.00} XX/XX/XXXX XXXX Borrower promises to make monthly payments of principal and interest per the above payment schedule beginning on XX/XX/XXXX, and continuing thereafter on the same day of each succeeding month. I will make these payments every month per the above payment schedule, in addition to 1 final balloon payment, consisting of deferred principal in the amount of {$32000.00} and additional unpaid principal amount of {$50000.00}. The Balloon payment amounts stated are if all monthly payments have been made as scheduled. At the end of the term, any balance remaining will have to be paid.
*The escrow payments may be adjusted periodically in accordance with applicable law and therefore my total monthly payment may change accordingly. Your initial monthly escrow payment will be {$930.00}. Your initial total monthly payment will be {$2500.00}.
The above terms in this Section 3.C. shall supersede any provisions to the contrary in the Loan Documents, including but not limited to, provisions for an adjustable, step or simple interest rate.
I understand that, if I have a pay option adjustable rate mortgage loan, upon modification, the minimum monthly payment option, the interest- only or any other payment options will no longer be offered and that the monthly payments described in the above payment schedule for my modified Loan will be the minimum payment that will be due each month for the remaining term of the Loan. My modified Loan will not have a negative amortization feature that would allow me to pay less than the interest due resulting in any unpaid interest to be added to the outstanding principal balance.
Lets go step by step : 1. As it is stated in agreement, as of XX/XX/XXXX, amount of principal balance was {$460000.00} 2. SLS courteously offered to defer {$32000.00} at end of mortgage 3. The sum of principal and deferred amount equal to : {$460000.00} + {$32000.00} = {$500000.00} So, it obvious that our total mortgage balance, with unpaid balance is {$500000.00}.
Please pay attention that monthly P & I payment {$2500.00} is calculated on base of principal balance {$460000.00}.
Supposed to everything is clear and correct, but suddenly we see in same section C additional payment at end of mortgage as {$50000.00}.
We asked numerous times to explain an origin of this {$50000.00} and every time we got so called explanation that it is Balloon payment. Please see attached exhibition 2 -Letter from SLS about additional {$50000.00}.
SLS is threatening with foreclosure.
Let us just put down facts : - We never missed a single payment with SLS.
- Because of COVID19, SLS offer federal forbearance plan for 18 months, and we had agreed.
- After forbearance option were expired, SLS had offered trial Modification payments without any details, any API and so. We had agreed.
- On final agreement, we discovered some unclear financial terms ( so called balloon payment, and numerously asked a clarification.
- We were ready to sign agreement but we could not because SLS were asked additional 10 % above mortgage that is by our opinion unlawful and attempt to charge us with bogus payment We still are continuing to make monthly payments as agreed in trial modification.
We are asking to honor modification agreement.
We are asking to remove from contract bogus so called balloon payment We survived XXXX financial crisis, XXXX federal disaster sandy hurricane, XXXX XXXX.
Our family is hard working family and we are and always were able to make payments for our obligations.
Please do not allow SLS take over. Trying to get advantage from federal disaster, as is COVID19, is unacceptable.
We will upload all necessary documentation and proof.
|
| 04/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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XX/XX/2019 CFPB Re : Misleading Offerings by Mortgage Servicing Company I initiated a complaint with the Consumer Financial Bureau of Protection ( CFBP ) on XX/XX/2019 regarding a discrepancy created by the servicing company SLS ( located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, Colorado XXXX ) and misreporting information, offering confusing terms via mail and not abiding by those terms without explanation and purposely preventing my ability to refinance with another company to take advantage of a lower interest rate.
The loan number in question is # XXXX CFPB Case # XXXX I have responded to the incredulous response from your customer advocacy group to the CFBP, which is littered with misinformation and contradicting SLSs own terms and explanations in the response to my complaint, which needs further investigation. The CFBP stated it as a closed matter, albeit, it is not closed what so ever, the financial institute is continually paralyzing my ability to refinance by reporting incorrect data on their internal systems and credit bureaus. When you read their response ( SLS ), you can see their contradictions in writing, I was thoroughly the CFPB didnt read those closely enough to identify the ambiguous remarks by their own hand.
In this letter, you will find SLS has purposely engaged in false statements in print and also verbally ( recorded phone calls with customer service representatives ) via phone exchanges.
My goal is and has always been to make my payments on time, which is imperative to prevent any incorrect credit reporting.
The mortgage industry conducts a credit supplement when you are closing. This excludes the major three large credit bureaus and focuses on a phone call with the current lender ( i.e. SLS ). It is also the internal data showing that I have not had timely payments due to an error with a Forbearance offering provided in writing to me without a clear definition and left to assumptions.
With this offering, the terms are vague, ambiguous in nature and so much, their own internal customer service people ( over four of them ) could not understand, explain it or be consistent in what it meant. In the meantime, XXXX XXXX XXXX ( the mortgage company who is trying to refinance my condo under FHA guidelines ) can not get a clean payment history because SLS has purposely misled me into a payment system that reflects I am late and refuses to correct their internal system on the XXXX payment miscommunication which has still not been explained to me in writing why they keep asking for a payment, when I followed the terms of Forbearance ( Document A ). With that said ; I am more than willing ( as I have said before ) to make a double payment to pay for the misleading terms of SLS Forbearance plan which was not followed by company protocol or explained in detail at the time it was issued ; SLS has a duty to examine the efforts made by the consumer to abide by all terms before and after, efforts made to resolve the issue which was blocked by their own internal processes, resulting in one entity suffering the damages, the consumer. Now, I am unable to exit this high interest rate at a whopping % 8.37, which is incredulous. It seems the investor of this loan and SLS have purposely outlined an ambiguous terms of agreement which the servicer could not decipher and explain to the consumer ( Me ), resulting in a missed payment and now is resulting in a cycle of 30 day subsequent missed payment reporting because the terms were not clear or met.
The terms of the loan were to be re-addressed with a payments on the back end, explained to me by SLS. When the time was concluded of the Forbearance, it went into a late payment effect.
Since XX/XX/2019 I have tried numerous times, letters, faxes that were continually off-hook and cancelled, calls and enduring hang ups, 20+ minutes on hold and some conversation times are longer phone time with customer service reps without any resolution. My efforts are clear from my XXXX phone bill and the outrageousness of this non-communication. The one minute calls outlined in the XXXX bills are hang-ups from SLS, sent to mailboxes without anyone to answer or identification.
I see the following as a solution : If the Forbearance plan is not to add the payments that were allowed to be missed to the end of the loan, then I will pay them with an agreement in writing that SLS will correct the internal system reporting and also correct to all three credit bureau reporting.
For SLS to take the responsibility of misleading terms and not providing context to the consumer on how to correct the problem.
For SLS to review that it has taken me XXXX to XXXX to get this resolved ; in the meantime they keep charging me 8.37 % interest on a loan I should have had paid of on XX/XX/2019, which was my close date with XXXX XXXX. In the interim, they have kept reporting my subsequent payments late, because they show I am a month behindwhich I, in GOOD FAITH have tried excessively to get an answer and offered numerous times to make the XXXX payment, even though those were not the terms. Their customer service rep recording specifically says NO, I would not be late if XXXX was not paid because that was the agreement.
I would also like to be reimbursed for the difference in the interest rate delta from the current interest rate I am forced to pay vs. the interest rate I was about to close on with XXXX XXXX. I have had to pay that delta for two months now.
SLS to reimburse me for the appraisal I paid for with XXXX XXXX and have been denied due to the error created by SLS. The amount of the appraisal is {$550.00} In this complaint you will find : 1. The initial offering of Forbearance from SLS.
2. Documented phone calls, explanations and responses to and from SLS.
3. The initial complaint to CFBP.
4. The response to CFBP from SLS and the contradictory statements their own response to the initial Forbearance plan offered.
5. The purposeful roadblock they are creating to keep the loan at a % 8.37 rate for the investor, rather than abiding by terms they applied which would allow me to refinance with XXXX XXXX.
6. My phone bill showing SLS is deceiving the CFBP and reporting false statements in their rebuttal.
7. My interest rate with XXXX XXXX and approval until SLS created this error.
8. My payment history meeting their own terms offered was met before XX/XX/2019.
I look forward to resolution to this tangled web of chaos and consumer fraud and somewhat extortion.
Regards, XXXX XXXX XXXX XXXX
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| 06/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have been trying to get a short sale approved and closed for the past two ( 2 ) years, since XX/XX/XXXX, after failing to be approved for a loan modification despite my valiant attempts to do so for the preceding two years, since XX/XX/XXXX. I would have rather kept my home, but when they refused, I then tried to at least avoid foreclosure. I know have four ( 4 ) offers, one that is all cash and one that is for more than {$15000.00} higher than the bank valued the house for, but they would rather foreclose on me than approve the short sale. This is why I need the CFPB 's assistance. I owe approximately {$220000.00} on a property that is today worth {$140000.00} per the most recent appraisal. I am underwater by at least {$80000.00}, and the house is need of a significant amount of repairs, at least {$30000.00} worth. The following are the challenges that I have experienced trying to avoid foreclosure via a short sale. I now have only seven ( 7 ) days left to avoid a foreclosure. Only today did I learn that I could be assisted by the CFBP. As bleak as it is, I am committed to doing all that I can to avoid foreclosure. 1 ) I had XXXX mortgages, a first and a second. XXXX serviced by the same lender, XXXX XXXX ( prior to SLS taking over ). My mortgage servicing was initially with XXXX XXXX XXXX ( XXXX 's XXXX XXXX ), but was transferred to Specialized Loan Servicing ( SLS ) at the end of last year ( XX/XX/XXXX ). In XX/XX/XXXX, the 1st mortgage approved the short sale, but the 2nd mortgage did not. Reason? They wrote me stating that they had determined that I was too far underwarter for the 2nd to recover anything. They were, therefore, going to release the 2nd mortgage lien. Good news! Or so I thought. The 2nd mortgage release was never forthcoming from XXXX XXXX XXXX XXXX XXXX department. Instead, the 1st mortgage ( keep in mind it was the same company ) denied my short sale because I did not close in time ( because we needed the 2nd mortgage release to be able to actually close. Everything was ready for the closing. ) Classic entrapment, because I need them to approve the short sale for XXXX the 1st and 2nd mortgage, not just one of them. And they had in fact stated in writing that the 2nd mortgage would no longer require consideration for a short sale because they were instead going to release the lien. But they never did. Instead, the referred me to foreclosure. Before the foreclosure could take place in XX/XX/XXXX, the XXXX XXXX banking scandal broke. At the same time, I was petitioning through all known avenues, including elected officials. They finally agreed to postpone the foreclosure and review the case. 2 ) Prior to resolving the issue, XXXX XXXX transferred the servicing of the 1st mortgage to SLS ( Specialized Loan Servicing ) at the end of XX/XX/XXXX. I was then advised by SLS that as they were a new company, I had to begin the process over completely as though I had never before applied for a short sale. This meant I had to re-list the house for sale, wait for new contracts, and the whole long and drawn-out process. a ) Despite my protests and sending documentation proving they were overvaluing my house, SLS insisted that the value was {$180000.00}. Against the advice of all experts, I had no choice but to list it for that amount. In the in interests of time ( I had a postponed foreclosure sale hanging over my head ), I sent in the paperwork as soon as I received an offer. They denied it saying it was too low below the unrealistic $ XXXX value. b ) I kept appealing and by XX/XX/XXXX, SLS consented to do a 2nd appraisal on XX/XX/XXXX. This time the value came in at $ XXXX - still high, but much more realistic than the previous $ XXXX. I called them and asked if they would permit my brother to buy the property at that price ( I was running out of time, and once again, the foreclosure had barely been postponed ). They said yes, subject to their investor 's approval given my up-front disclosure that this was not an arms-length transaction. I submitted the paperwork. After taking a month to review with no response from them, I called SLS only to be informed that they were not even considering the offer because it was my brother. That this was against company policy - never mind that I had called the same company ( SLS ) a month prior and been advised exactly the opposite. By this time, we were now towards the end of XX/XX/XXXX. c ) I appealed yet again. I was then advised to re-list the property and send in the new offer I received. Keep in mind that I do not control how long it takes offers to come in, and the clock is ticking. I submitted the first offer I received - all cash, no contingencies. On XX/XX/XXXX, SLS did a 3rd appraisal. This time the value came accurately at $ XXXX for a quick sale, and $ XXXX for a sale in 60-90 days. NOTE : For all these appraisals, the property condition remained unchanged. It was merely an issue of accuracy and paying attention to the facts that had been made available to them. So the truth of the matter is that the XX/XX/XXXX appraisal is what should have always been done. It took them 3 tries and more than 6 months to finally get it right. The whole time, they were postponing the foreclosure in 30-day increments. All the above brings us to where I am today : I have sent SLS two contracts : One is an all-cash sale for $ XXXX ( quick sale ), and the other is with a mortgage buyer for $ XXXX ( regular sale ) to mirror how they valued my house. The 2nd offer is more than {$15000.00} higher than the current value of the house. However, SLS has now taken the position that too much time has passed ( please note that I have n't been the cause of delay ), and that they will not even consider the offer as the foreclosure sale date is now XX/XX/XXXX. Please note the following observations : i. SLS has been postponing the foreclosure sale date by 30-day increments this entire time. Should they desire, they can postpone it again. ii. At no point in time did SLS inform me of a deadline or cutoff by which they would need to have received the offers in order to consider it. Therefore, refusing to consider multiple, bonafide offers because of the time left borders on entrapment once again. It is grossly unfair to enforce a deadline that was never communicated. By definition, it is not a binding deadline. It is unilateral and arbitrary action with the worst of consequences for my interests.
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| 10/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have submitted several requests for a adjournment and keep getting denied for not being more then 37 days from the sale date.
Called both SLS and the attoney XXXX XXXX XXXX XXXX, XXXX.. SLS tells me they can not speak about the foreclosure and can not postpone the Original Date of XX/XX/XXXX. They stated I have to call the attorney to speak about it further. I called XXXX XXXX XXXX XXXX , XXXX. and have never received a return call. I received a document on XX/XX/XXXX stating that they can not postpone the sale date.
Upon my persistence of trying to just have a FAIR review and Request for Mortgage Assistance, I learned my foreclosure date was moved to XX/XX/XXXX.
1. No correspondence was given with this change and again results in loss of days to have the review.
2. They take the time to postpone the date from XX/XX/XXXX to XX/XX/XXXX but a SLS rep XXXX said yes it was postponed but it is still not 37 days out for the review of the RMA Request.
Why would they take the time to move it still less then 37 days? This is not only again UNFAIR and prejudice against my situation for having developed a financial hardship over the last 3 years and now you wont even help to review my RMA request.
I am trying to start paying for my mortgage and correct and better my life for my children and family.
They sent in a response to my original complaint with not accurate information. See Below and attached XX/XX/XXXX XXXX XXXX Re : SLS Loan No. : XXXX XXXX XXXX XXXX. CFPB Case No. : XXXX XXXX XXXX, NJ XXXX Dear Ms. XXXX, We are writing in response to the dispute that you filed with the Consumer Financial Protection Bureau ( CFPB ) with regard to the servicing of the above-referenced mortgage loan account.
Due to the severity of the delinquency, the account was referred for foreclosure on XX/XX/XXXX. The foreclosure sale is scheduled for XX/XX/XXXX. ( NEW DATE XX/XX/XXXX ) FALSE Our records indicate that SLS sent numerous correspondences in an attempt to assist you in resolving the delinquency of the account. Our records indicate that you contacted SLS on XX/XX/XXXX regarding the account, and advised that you were in the process of finalizing a divorce from Mr. XXXX, but that you wished to retain the property. TRUE An SLS agent advised at that time to submit a Request for Mortgage Assistance ( RMA ) and accompanying financial documentation for review. FALSE Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that you had been pre-selected to participate in a trial period plan as the initial step towards a permanent loan modification, with trial period payments in the amount of {$2400.00} to be remitted on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Our records do not reflect receipt of any of the trial period payments. FALSE I NEVER RECEIVED THIS ...
XXXX XXXX WHO WAS TO HANDLE THE LOAN ASSISTANCE. I DID NOT KNOW THIS WAS A SCAM!
Our records indicate that, on XX/XX/XXXX, SLS sent the enclosed correspondence advising that we had been instructed by the investor/owner of the account to offer you the opportunity to pay off the loan for less than what you owed. Our records do not reflect any response to that settlement offer. FALSE NEVER RECEIVED ANY SUCH OFFER.
Our records indicate that Authorized Third Party XXXX XXXX contacted SLS on XX/XX/XXXX to discuss the trial period plan offered on XX/XX/XXXX. An SLS agent advised that we would still honor the plan provided the initial trial period payment was received before the end of XX/XX/XXXX. Ms. XXXX indicated that she would advise you to remit the initial trial period payment. As indicated above, our records do not reflect receipt of any of the trial period payments.
XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX www.SLS.net FALSE. - I HAVE NEVER MET A FEMAL THAT WORKED FOR XXXX XXXX. I ONLY SPOKE TO SOMEONE NAMED XXXX.
Specialized Loan Servicing LLC NMLS ID XXXX Our records reflect that Ms. XXXX contacted SLS on XX/XX/XXXX to inquire if the XX/XX/XXXX, FALSE - I WAS NO LONGER WORKING WITH THE XXXX MANAGEMENT MALE XXXX SINCE XX/XX/XXXX. THIS WAS BASED OFF WRONGFUL REQUESTS AND NONE ACTIONS TAKEN OR CORRESPONDENCE TO ME REGARDING MY LOAN.
XX/XX/XXXX foreclosure sale date could be postponed if an RMA and accompanying financial documentation was submitted. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option prior to the scheduled foreclosure sale date.
Our records further reflect that you contacted SLS on XX/XX/XXXX and indicated that you were going to submit an RMA for a permanent loan modification review ; an SLS agent advised you that there was insufficient time to complete a review for loss mitigation prior to the scheduled foreclosure sale date. FASLE THEY TOLD ME NO SUCH THING. I WOULD HAVE NEVER SUBMITTED THE REQUEST.
Please know that SLS requires that a complete financial package be received no later than 37 days prior to any scheduled foreclosure sale date in order to complete a loss mitigation review.
Our records indicate that an RMA and accompanying financial documentation in support of a request for a permanent loan modification was received on XX/XX/XXXX. On XX/XX/XXXX, SLS sent the enclosed correspondence indicating that there was not sufficient time to complete a loss mitigation review prior to the scheduled foreclosure sale date. Our records reflect that we received additional financial documentation on XX/XX/XXXX, and the enclosed correspondence indicating that there was insufficient time to evaluate the account for loss mitigation assistance was sent on that same day, Our records reflect that you contacted SLS on XX/XX/XXXX requesting a postponement of the foreclosure sale in order to allow time to review the account for a permanent loan modification. An SLS agent advised that there was insufficient time to evaluate the account for any loss mitigation option.
SLS respectfully denies the request for a postponement of the foreclosure sale. HEY CANT DENY THE REQUEST AND ONLY THEIR ATTORNEY CAN.
We trust that we have responded to your concerns. If you have any additional questions regarding this matter, please contact Executive Services toll free at XXXX, Monday through Friday, XXXX XXXX
until XXXX XXXX MT. XXXX accepts calls from relay services on behalf of hearing-impaired borrowers.
Sincerely, XXXX XXXX ID # XXXX Specialized Loan Servicing LLC Enclosure ( s ) cc : Consumer Financial Protection Bureau PLEASE
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| 10/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Overview : Specialized Loan Servicing is inflating a mortgage balance by adding forborne payments during COVID-related forbearance to the principal balance. They have added {$34000.00} to my principal balance, so that now after leaving COVID forbearance I actually owe more than I did when they began servicing my loan prior to COVID.
Details : Per the CARES Act of 2020 I applied for loan forbearance from my loan servicer, Specialized Loan Servicing. I was granted forbearance for a total of 17 months, with forborne payments ( including principal, interest and escrow amounts ) totaling {$34000.00}. I resumed normal payments on XX/XX/XXXX with forborne payments coming due at the end of the non-modified loan schedule and terms ( as a " balloon payment '' ). My original principal balance with Specialized Loan Servicing was {$390000.00} when transferred to them on XX/XX/XXXX. My account has always been in good standing, and I have never missed a monthly payment. These amounts, the forbearance period of 17 months, and the complete payment history can be verified in attachments 1-2, Loan Verification and Payment Histories. I am not disputing the total amount of these forborne payments. And I am not disputing that they are payable as a " balloon payment '' at the end of the loan schedule ( that they were not " forgiven '' ).
However, Specialized Loan Servicing has added these forborne payments toward my original principal balance of {$390000.00} to my principal balance. They are reporting that after the COVID-related forbearance I now owe more than my original principal balance. They are incorrectly reporting a payoff amount of {$410000.00} ( see attachment 3 ). They have added the amount of my forborne payments to my outstanding principal rather than subtracted it. During forbearance there is a pause of monthly payments, and my principal remained unchanged ( interest and escrow did accrue during this period ). When the forbearance ended I resumed making payments toward this principal balance, with the forborne payments that would have been paid over the 17 months being paid as a lump sum at the end of the loan term. Given that the account has always been in good standing I can not owe more than I originally financed and more than the amount that Specialized Loan Servicing originally began financing.
This is not the first time that Specialized Loan Servicing has reported an inaccurately high principal balance. After first making a dispute with the XXXX XXXX XXXX XXXX, I made a complaint with the CFPB on XX/XX/XXXX ( see attachment 4 ). At the time during the initial months of my forbearance period, they were reporting that my forborne payments totaling {$12000.00} were in addition to my principal balance, not payments toward my principal balance. So they were adding my forborne payments to my principal balance. After the complaint, they corrected their reporting to the XXXX to reflect my then principal balance of {$390000.00} for several months ( see attachment 5 ). They did not explain why they had inaccurately inflated my principal balance and the complaint with CFPB was not satisfactorily resolved.
They again began reporting an inflated principal balance after three months. I attempted to resolve this issue by again disputing the amount of the principal balance with the XXXX but Specialized Loan Servicing responded that this inflated balance, with the forborne payments added to the outstanding principal balance, was accurate ( see attachments 6, 7 from XXXX and XXXX ). I then attempted to resolve this issue by contacting the company and speaking to two different customer representatives on XX/XX/XXXX. This did not resolve the issue as the representatives reiterated that the payments during forbearance " were not forgiven '' and that I still owed them as a " balloon payment. '' All of this is not in dispute, but Specialized Loan Servicing keeps repeating it rather than identifying the error of adding this deferred amount ( " balloon payment '' ) to the principal balance, not as part of the principal balance. I then followed their formal " notice of error '' procedure and made a written dispute ( attachment 8 ). Their response from XXXX ( ID # XXXX ) was to reiterate what is not in dispute, that the forborne payments of {$34000.00} were deferred ( attachment # 9 ).
I am not disputing that these forborne payments are still owed to Specialized Loan Servicing. I am, however, disputing that they have added forborne payments to inflate my principal balance. These payments during COVID forbearance were toward my principal balance of {$390000.00} when I entered forbearance. Subsequently, since resuming normal monthly payments my outstanding principal balance is currently {$370000.00} ( as of XXXX XXXX, XXXX, see attachment 1 ). This deferred amount of XXXX is part of this outstanding principal balance of {$370000.00}, not a separate loan amount. There has been an accounting and/or clerical error.
I am not asking for Specialized Loan Servicing to repeat these amounts, dates and the fact that the forborne payments are due as a lump sum at the end of my loan term. This is not in dispute. I would like CFPB to help Specialized Loan Servicing realize that they have added this amount to my principal balance, so that I now owe more than I did when they first began servicing my loan. While this may seem like an innocuous accounting/clerical error, reporting that a consumer now owes {$34000.00} more than they originally financed is egregious. And given my previous disputes and attempts to contact them directly to resolve this issue, this appears to be a pattern of practice with Specialized Loan Servicing. Given this apparent pattern, CFPB ought to investigate whether other consumers are having their mortgage balances incorrectly inflated by Specialized Loan Servicing. Particularly considering that these additional hardships are anathema to the intent of the CARES Act and the government 's attempt to provide relief to those whose employment was impacted by COVID.
Let me reiterate because the company keeps repeating what I already know and what I am not disputing. Forborne payments made as part of paying the principal balance are now being added by Specialized Loan Servicing to the principal balance. These forborne payments during COVID relief should not increase consumers ' financial obligations. They should only be deferred as part of the original principal balance.
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| 02/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am providing feedback to an earlier complaint. I received a response from the mortgage company ( Specialized Loan Servicing - SLS ) but wanted to wait for the refund check and deposit it before responding. I received the refund check XX/XX/XXXX and cleared on XX/XX/XXXX. I did not have time to respond within the given time period as my mother then passed away in XXXX and I only now have had time to respond.
This should be attached as feedback to SLS 's response to COMPLAINT ID XXXX-XXXX SUBMITTED ON XX/XX/XXXX. Please process this as you would normally do with feedback received on company responses. I realize this is late so if you can not process this, please feel free to do what you wish with this information - I just felt compelled to let you know that I feel SLS 's response had some confusing statements.
COMPLAINT ID XXXX-XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE Trouble during payment process The response from SLS is misleading given what really happened over the period of XX/XX/XXXX-to XX/XX/XXXX. Therefore, I feel compelled to provide feedback with additional detail and comments in response to SLSs statements. My only hope is that this will motivate SLS to implement an effective customer issue escalation process and ensure that this lack of timely and adequate response to customer issues does not happen to other SLS clients.
The payment to refund the unauthorized withdrawal was received XX/XX/XXXX. This payment should have been couriered to me given the delay. Even after this complaint was received from CFPB, SLS made no attempt to reach out to me, apologize and coordinate courier of the check. They did not even acknowledge or show any remorse that they inappropriately took money form my brother 's estate ( taken from his XXXX young daughters beneficiaries of the estate ) because the " left hand did not know what the right hand was doing '' - i.e.. they coordinated both a full payout effective XX/XX/XXXX and additional UNAUTHORIZED payment effective XX/XX/XXXX both of which transacted XX/XX/XXXX.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Below are confusing statements included in SLSs response noted below in quotes along with my response/comments : SLS comment : " At that time, the account was due for the XX/XX/XXXX contractual monthly payment. " Response : Im not sure what this has to do with anything related to this issue. All payments were up to date both prior to transfer from XXXX XXXX and subsequent to the transfer. SLS made a mistake in the information transferred over and did not get my contact information from XXXX XXXX so I had to send executor documents again. I was the one who was proactive in contacting SLS to set up auto payments - they were confused on who I was because they did not transfer the account properly.
SLS comment : As you indicated you had not received this refund, on XX/XX/XXXX the payment was stopped and, on XX/XX/XXXX, the refund was reissued.
Response : This is a very misleading comment. The first request for a refund of the unauthorized withdrawal ( {$1000.00} higher than previously authorized interest only payments ) by SLS was XX/XX/XXXX not XX/XX/XXXX. Also, their comment does not acknowledge all the errors made and lack of process by XXXX since XX/XX/XXXX that contributed to the issue remaining unresolved until XX/XX/XXXX. The front-line staff were all professional and polite but left unable to do anything as SLS is significantly deficient in their customer service escalation process. I called and/or sent written requests on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - why did it take until XX/XX/XXXX to stop the payment and send a new check?
SLS comment : Please note that our records indicate multiple attempts to reach you by telephone in XXXX and XX/XX/XXXX and several instances of speaking with you.
Response : Their comment is at best stretching the truth. In their response, they did not provide the dates of when they attempted to call to respond or provide the dates when they spoke to me as I am sure those would be the dates that I called SLS. After 7 calls ( that I made to SLS ) and 2 written complaints over a time period of XX/XX/XXXX-XX/XX/XXXX, I requested in writing that SLS respond via my email on file if they had issues reaching me by phone. Please note that SLS did not respond to any of my written requests/complaints ( made on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ). In no conversation did front line staff know the process or of what was being done to refund the money - they were all just guessing at the process and timeframe and no one ( that they had escalated the issue to ) ever got back to me. It seems SLS 's escalation process is for customers to complain to government authorities ( i.e. CFPB and Washington State Office of the Attorney General ) in order to receive a timely response. Please note how quickly SLS responded to this complaint via CFPB ( and Attorney General ) in writing yet could not adequately respond with an appropriate solution to any of my verbal or written requests/complaints prior to this.
SLS comment : On XX/XX/XXXX, after receiving all required information needed to update the mailing address, this change was made.
Response : This is a very misleading comment. SLS received the change of address request well before XX/XX/XXXX and failed to act on it. SLS was informed of a change of address to the estate account on XX/XX/XXXX the was sent in writing ( as requested by the customer service rep ) via the support email address -- this request was attached to my file but never processed by SLS. As a result, SLS would have sent the check to the wrong address ( please note that SLS left that fact out in their response ) an error made by SLS for which they took no responsibility for. It was not until XX/XX/XXXX when I called that SLS then told me I had to then send the change of address request again to a different address and it had to be mailed to the PO box . ( This was mailed and sent via customer service email on XX/XX/XXXX. ) This was yet another delay on the part of SLS.
Overall : It seems odd to me that SLS would want to take the time to rephrase events and make comments that are misleading to put themselves in the best light rather than simply apologize for the delay and resolve the issue.
|
| 10/18/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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Specialized Loan Servicing LLC ( SLS ), is in violation of my HELOC Agreement ( see attached ). The company stayed dormant, for almost 10 years, while the house was upside down. Now, SLS threatens foreclosure on a " zombie mortgage, '' which is evidenced by not only my case, but also the cases recorded in the news, and in CFPB 's Consent Order, Settlement, and Guidance document, all attached to this complaint.
Link here ( dated Monday, XX/XX/XXXXXXXX XXXX ) : " What is a zombie mortgage? Couple facing foreclosure because of XXXXzombie ' loan | What to know '' XXXX XXXX XXXXXXXXXXXXXXXXXXXX/ Link here ( dated XX/XX/XXXXXXXX ) : " Zombie Mortgages Could Force Some Homeowners Into Foreclosure '' XXXX XXXX XXXXXXXX Link here ( Filed XX/XX/XXXXXXXX ) : UNITED STATES OF AMERICA BUREAU OF CONSUMER FINANCIAL PROTECTION ADMINISTRATIVE PROCEEDING File No . XXXX XXXX XXXX XXXX XXXXXXXX Link here ( dated XX/XX/XXXXXXXX ) : " Consumer Financial Protection Bureau Settles with Specialized Loan Servicing , LLC '' XXXX XXXX XXXXXXXX Link here ( dated XX/XX/XXXXXXXX ) : " CFPB Issues Guidance to Protect Homeowners from Illegal Collection Tactics on Zombie Mortgages '' XXXX XXXX XXXXwww.consumerfinance.govXXXX Namely, the " CFPB Issues Guidance to Protect Homeowners from Illegal Collection Tactics on Zombie Mortgages, '' like SLS. Specifically, the CFPB specifically states, " Now, over a decade later, and often without any intervening communication with homeowners who were able to save their homes, some of these debt collectors are demanding the mortgage balance, interest, and fees, and threatening foreclosures on families who do not or can not pay '' ( see attached ).
SLS is using this same tactic against me today.
Link here ( dated XXXX XXXX, XXXX ) : XXXX XXXX XXXX/www.consumerfinance.gov/XXXXXXXX/cfpbXXXXXXXX/ Debt collectors now attempting to collect on these " zombie second mortgages '' may be in violation of the Fair Debt Collection Practices Act.
For ~10 years, SLS failed to send me statements and updated balances on my mortgage account while there was no equity in my home.
Now, however, that my house has accumulated equity, SLS shows up to FORECLOSE on my property.
The FORECLOSURE DATE is XX/XX/XXXX.
Through these patterns, it is clear that SLS demonstrates and operates on predatory and deceitful business practices that violate the law, as supported by the CFPB 's Consent Order, Settlement, and Guidance documents ( all attached ). Specifically, I would like to draw your attention to the recent XX/XX/XXXX Consent Order issued by the Consumer Financial Protection Bureau ( CFPB ) against SLS, which found that SLS violated the Real Estate Settlement Procedures Act ( RESPA ), its implementing regulation, Regulation X, and the Consumer Financial Protection Act of 2010 ( CFPA ).
According to the consent order, SLS took prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and failed to send or to timely send evaluation notices to mortgage borrowers who were entitled to them.
This is exactly what happened in my case.
Moreover, " The Bureau found that in some cases, SLS obtained foreclosure judgments and conducted foreclosure sales on borrowers ' homes when Regulation X would have entitled the borrowers to protection from foreclosure had SLS complied with that rule '' ( see attached ).
" As a result of these violations, SLS was ordered to pay {$770000.00} in monetary relief to consumers, waive {$500000.00} in borrower deficiencies, pay a {$250000.00} civil money penalty, and implement procedures to ensure compliance with RESPA and Regulation X '' ( see attached ).
To highlight, Specialized Loan Servicing ( SLS ) LLC failed to comply with the terms of my Home Equity Credit Line Agreement ( HELOC ), specifically Section 4.b., which requires the lender to send regular statements regarding my balance ( see attached ). Specialized Loan Servicing LLC not only failed to contact me, but failed to do so for a period of ~10 years, during which I received no such statements, leading to misinformation about my loan and significant financial stress today.
Specifically, Regulation X requires that " servicers provide written notice to borrowers at certain times during the life of the loan, including at least once a month for borrowers with variable-rate mortgages with monthly adjustments or other loans with payments that can change. The notice must include a statement of the account that includes the amount due, the due date, and the breakdown of payments, including the amount applied to principal, interest, and escrow, if applicable '' ( see attached ).
The lender 's disregard for the HELOC for over 10 years and their failure to contact me during a period when my house was " upside down, '' only to threaten foreclosure if a lofty down payment is not made towards an accrued interest balance of over {$230000.00} on an original loan balance of only {>= $1,000,000}, is unreasonable and has unethically, unfairly, and unjustly put my home at risk.
Based on the available information, the CFPB 's Consent Order against SLS in XX/XX/XXXX is one of the most significant legal actions taken against SLS in recent years. This order provides a clear and documented case of RESPA violations and highlights SLS 's history of engaging in predatory and deceptive business practices, which is proven by the settlement SLS had to pay to the CFPB.
In addition to the Consent Order, there have been several consumer complaints and legal actions against SLS in various states, including California.
Based on these examples, it is clear that SLS has a history of engaging in unlawful and predatory practices ( words specifically used by the CFPB ), and it is not uncommon for consumers to experience difficulties when dealing with the company.
Given the recent consent order issued by the CFPB, it is clear that SLS has a history of violating consumer protection laws. I urge you to take action to hold SLS accountable for its violations and ensure that consumers are protected from these types of abusive practices in the future.
A postponement of the foreclosure sale date, which is currently set as Thursday, XX/XX/XXXXXXXX is necessary to provide an opportunity for both parties to negotiate feasible terms and for SLS continued RESPA and consumer protection violations to be addressed.
|
| 03/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
Hello CFPB : In XXXX, we receive a mortgage on XXXX of our property from XXXX. This loan was bundled into a trust security, XXXX XXXX and sold to XXXX XXXX XXXX XXXX XXXX We defaulted on a XXXX home loan in XXXX.
We were sued twice for foreclosure by XXXX XXXX XXXX XXXX XXXXXXXX. The first action was dismissed in XXXX by the Bank with leave to re-file once it cleared up a cloud on the title. ( Bank did not have an endorsed note from XXXX and, the Bank first learned that the mortgage was only on XXXX of the title. ) Prior to the first dismissal, we sent XXXX XXXX XXXXXXXX, the then servicer for the Bank, a reinstatement check in XX/XX/XXXX, in the amount of {$89000.00}. This was returned as insufficient to reinstate the loan.
At trial, SLS admitted that there were errors made in the calculations of what should have been included for reinstatement fees. As shown in the mortgage statements from XXXX and XXXX, SLS had to make another correction as to what was owed and reduced, significantly, the arrearage. Using the corrected rate, it is evident that we overpaid in the reinstatement payment and that the servicer was wrong. Our loan should have been reinstated.
During the next XXXX years, we filed multiple requests for modifications or tried to get the servicer and the Bank to work with us on a settlement/buy out amount. None of the modifications were ever processed nor was any response received for our offers.
In XXXX, the second foreclosure action was filed. On XXXX a decision granting the foreclosure was granted by the XXXX XXXX XXXX XXXX. In its decision, the trial court ordered, as requested by the Bank in its pleadings, that no deficiency judgment be taken against us. The decision granted judgment on XXXX of the property.
No final judgment nor appeal was ever taken from that decision by the Bank or its servicer, Specialized Loan Servicing. In fact, nothing was done by either the Bank or SLS for the next XXXX years.
Since the decision was made, we have tried, individually and through legal counsel, to get the Bank or SLS to either cooperate in the sale of the property or to let us buy out their judgment. Little to no response was given by the Bank, SLS or their counsel.
In XX/XX/XXXX, on advice of counsel, we brought a partition action against the Bank to try and settle this incomplete foreclosure. XXXX year later after spending {$20000.00} in legal fees, we are still unable to get anyone to respond and negotiate a settlement or cooperate in a sale.
The issue is that SLS, as servicer, is demanding more than XXXX the value of the house, in a sale or buy out, despite the ruling of the court. SLS has made it clear that it will simply continue to run up costs and fees so as to force us to pay more than is owed.
In addition, SLS continues to call me and demand payment or it will foreclose, bills me monthly for " past due amount '' even though it has not taken any action on the foreclosure decision rendered on XXXX, it charges my account an interest rate of XXXX % which is greater than the rate of interest I was being charged, XXXX %, and SLS continues to pay expenses on the property, to run up what they claim we should pay back.
( I have included XXXX mortgage statements from SLS from XXXX and XXXX to demonstrate how badly they have mixed up fees and costs on our account. You can see that despite their representation that our interest rate was XXXX %, SLS just decided to raise it. See : current mortgage statement. ) For example, we were paying our home insurance and, for no reason, SLS, decided to pay our annual insurance bill in XX/XX/XXXX. ( We were current and have been for a long time. ) As an excuse, SLS states that it can not accept a buyout from us as it would damage a pending claim it has against the title insurance company for this property. This is a false statement.
XXXX has confirmed that there are no claims pending from the Bank or SLS. XXXX advised the following claims were made and denied : XXXX. XXXX XXXX claim was denied. ( Claim was based on error that policy should have covered entire title not XXXX. ) XXXX. XXXX The XXXX XXXX XXXX asked the company to reconsider the claim.
XXXX. XXXX Claim denied again.
XXXX. XXXX XXXX XXXX XXXX filed a XXXX claim/reconsideration on the grounds the title was " unmarketable ''.
XXXX. XXXX Claim was denied.
SLS lied to the trial court when their counsel stated it had an active claim pending with XXXX in XX/XX/XXXX. It again revived this false claim in XX/XX/XXXX, as the sole reason why it refused our cash out offer to settle.
Frustrated, we reached out to the Bank but were told the following : " XXXX XXXX is acting as a Trustee, and therefore we do not own the loan or the property. As trustee, XXXX XXXX is not involved in the servicing of the loans or the foreclosure process.. This is the responsibility of the Servicer. Since XXXX XXXX XXXX XXXX. ( XXXX XXXX '' ) serviced the loan associated with the property, they are the direct and only contact in regards to your request. '' The Bank states it does not " own the loan '', the trust does ; and, therefore, it makes no decision about the property. Unfortunately, the Bank doesn't even know who its servicer is currently or that since the decision was rendered on XXXX, SLS has paid out an addition {$50000.00} in fees and expenses for this property. Since the trustee is not watching the bottom line, SLS is free to run up fees, unchecked, for the Bank. SLS seeks to break us financially in order to get a fee which is based on more than XXXX the value of the house.
SLS, and thereby the Bank, is trying, by weekly phone calls, monthly demand letters and statements, and its bad faith negotiations, to get more from us than was ordered by the trial court on XXXX.
SLS, the Bank and the Trustee, need to be held to account from its wrongful conduct and blatant disregard for the rules of fair play and good faith negotiations.
We can not access the equity in our home because SLS and the Bank will not finalize the terms of the judgment. We can not sell our house because SLS will not cooperate in the sale and is demanding more than {$100000.00} off the top of any sale before the proceeds would be split between us. We can not get them to accept XXXX the value of the house, as SLS continues this charade of a claim against the title policy.
Thank you.
XXXX and XXXX XXXX XXXX XXXX
|
| 04/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
SLS specialized loan servicing and CMC funding Specialized Loan Servicing LLC. XXXX XXXX XXXX. XXXX, CO XXXX.
CMC FUNDING View Specialized Loan Servicing ( XXXX ) location in Colorado, United States ... and headquartered in XXXX, Colorado, Specialized Loan Servicing LLC ( " SLS '' ) is a ... Specialized Loan Servicing 's phone number is ( XXXX ) XXXX They failed to give true facts and all facts for modification. They said that I would have a trial period of 6 months and I needed to pay XXXX on XX/XX/XXXX to start the modification. So I did. I was also told after the 6 months of the trial period was done that the behind payments would be caught up. Well come to find out this company tried to add 4 and 1/2 years to my mortgage loan. I was just notified of that on XX/XX/XXXX by a customer service rep, ( remember they called me on XX/XX/XXXX ) to discuss the modification. That rep I spoke to could not answer hardly any questions I had, She could not explain to me the facts that were in that modification, or how it worked and failed to give a full disclosure of the modification facts.
Upon XXXX for Forbearance asked what where my choices going to be and the rep said we will just add it to the back of your loan No one told me its was going to 4 and 1/2 years for 5 months of being on forbearance .5 months of {$1600.00} per month = {$8000.00}, 4.5 years = {$87000.00} That is very distasteful as well as very dishonest and taken advantage of people during hard times. It took over 3 months when I applied for mortgage assistance to get approved, however all details they failed to tell all facts.
While in Forbearance I received MANY threatening letters for short sale, foreclosure and pay in full from this company. When I would call the company about the threatening letters no one seemed to know what was going on. I also received in the mail a copy of an appraisal report from a company that I did not recognize or know nor did I authorize someone to come on my property to access the value. I called the number on the appraisal report and the gentleman said he was paid buy SLS/CMC to do a appraisal on the house and that was all he knew. They had my house appraised without notifying me and charged me for it with out authorization.
CMC/SLS I really don't know which one has my file or both. I refinanced with CMC FUNDING, then when I went in Forbearance I could no longer access my account on CMC website, then I had some company I have never heard of calling me and sending threatening letters about foreclosure. I asked who SLS was, the rep said they service the loan. That was news to me!! I had to create a new account for their ( SLS ) website I was not informed SLS had my loan as I have never dealt with them before.
I also have just discovered that they charged me a late payment in XX/XX/XXXX. I went on their website to make a payment only to see it back in my account a few days later. Then I called them and asked what was going on, it was then they told me I could not pay online I had to call in every month and they will take payment over the phone only. Then they charged me for a late payment! During this period of the process of forbearance and modification the assigned person to handle this account changed 6 times. I was never successful at getting in to touch with any of the assigned agents. I always received customer service that never had the same answer for the same question any and every time I called. I was never fully understanding what was going on with this loan due to unknowledgeable reps and facts that were failed to be given.
SLS/CMC have reported 7 times while in forbearance late payments according to their records, they have failed to report payments made to the credit bureau, XX/XX/XXXX XX/XX/XXXX. Charged me a late fee XXXX ( they returned payment to bank ) ( as an example called customer service multiple times one rep said there was insufficient funds the other said the account was closed, ) neither of those are true according to my bank statement. SLS/CMC Charged me XXXX for someone to come and appraise my house. On XX/XX/XXXX SLS/CMC funding defaulted my loan because I was supposed to pay on the XXXX of every month ( another fact left out ) payment made on XX/XX/XXXX. They defaulted my loan. I called then they were trying to change the default back to the modification. It was then one of the reps told me they added 4.5 years to my loan. Never would I agree to those terms. I have all bank statements sent as proof of payments, I emailed SLS/CMC 3 different times with them telling me they have not received them in my file. The amount is incorrect of remaining owed for missed months.
This is my documentation from XXXX XX/XX/XXXX 1. {$1600.00} X 12 MONTHS= {$19000.00} RIGHT?
PAYMENTS MADE FROM XXXX XXXX XX/XX/XXXX ACCORDING TO MY BANK STATEMENTS.
XX/XX/XXXX {$1600.00} RETURNED BACK TO BANK, WITH ADDED LATE FEE {$25.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD $ XXXX $ XXXX XXXX XX/XX/XXXX PD {$780.00} XX/XX/XXXX PD {$1000.00} XX/XX/XXXX PD $ {$900.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$1500.00} XX/XX/XXXX PD {$1600.00} XX/XX/XXXX PD {$530.00} + XXXX IN RESERVE = {$1600.00} AMOUNT IN RESERVE ACCOUNT, COULD NOT USE TILL I HAD A FULL PAYMENT : ( 12 MONTHS NO PAYMENTS = {$19000.00} AMOUNT PAID {$13000.00} TOTAL AMOUNT DUE XXXX THIS IS ACCORDING TO MY BAKE STATEMENTS. I HAVE CALLED MULTIPLE TIMES TO GET THE CORRECT AMOUNT AS I HAVE BEEN TOLD SO MANY DIFFERENT NUMBERS FROM {$11000.00} RANGING TO {$8000.00}. I AM NOT NO MATH MAJETICION BUT IT DOES NOT TAKE A ROCKET SCIENTIST TO FIGURE THESE NUMBERS OUT. IF I AM WRONG PLEASE HAVE THEM SHOW ME PROOF OF WHERE AND WHAT???? I ALSO CAN NOT GET ONE ANSWER FOR WHAT IS THE TOTAL AMOUNT ON MY LOAN. I WOULD LIKE SOMEONE TO CORRECTLY ON PAPER SHOW ME?
I NOW AS OF XX/XX/XXXX AM NO LONGER TO BE ABLE TO ACESS SLS WEBSITE AND NOW I AM ABLE TO ACCESS CMC FUNDING. SEEMS A LITTLE FISHY TO ME. SOMETHING IS NOT BEING HANDLED RIGHT IN THIS COMPANY. I HAVE ALREADY FILED ONE COMPLINT ON THESE COMPANIES, NOW HERE WE GO AGAIN. CMC/SLS STOP SCREWING WITH PEOPLES LIVES. HOPE YOU CAN SLEEP AT NIGHT. I HAVE WASTED MANY HOURS ON THE PHONE WITH THIS COMPANY ONLY TO GET FALSE DETAILS INSTEAD OF THE FACTS.
XX/XX/XXXX I CALLED AND TOLD THEM NOT TO PUT ME BACK ON FORBARENCE AND AS OF RIGHT NOW XX/XX/XXXX. MY ACCOUNT IS STILL IN FORBARENCE.
|
| 04/28/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
Dear CFPB, I appreciate your assistance in my dispute ( XXXX ) with Specialized Loan Servicing LLC ( SLS ) regarding my Home Equity Line of Credit ( HELOC ) account. I have reviewed SLS 's response and would like to request further clarification on the following points : 1. SLS 's lack of communication : SLS mentioned that they did not contact us from the time the lien ownership and servicing were transferred to them in XXXX until XXXX ( 10 Years ) due to the account being under XXXXXXXX XXXX XXXX bankruptcy protection. While we understand the limitations on debt collection calls and monthly billing statements, SLS 's response does not address why they could not have communicated with us in any other way during this period. For example, they could have sent informative correspondence about the lien status and servicing or addressed any non-discharged obligations. Their failure to do so has caused significant financial harm and potentially constitutes a failure to properly service the loan. We would have been able to manage this debt/lien if it had been communicated to us at any point. Is it acceptable for SLS to purposely withhold information about the lien and not reach out to us for such an extended period? This raises concerns about their compliance with the Real Estate Settlement Procedures Act ( RESPA ) and the Consumer Financial Protection Act ( CFPA ). Can the CFPB please assist in providing clarity on this matter?
XXXX. Misinterpretation of settlement offer : Although I sent a letter with a settlement offer at the beginning of XXXX, SLS claimed that my letter opened a short sale discussion in their written response. This misinterpretation may indicate miscommunication or mismanagement on SLS 's part. Can the CFPB provide clarity on if this is proper management?
3. SLS 's insistence on providing the first lien payoff amount : When I called SLS for clarification regarding their confusing response to my settlement offer, they insisted that I provide the first lien payoff amount before even considering my offer of {$61000.00}. I believe this requirement is unnecessary and could potentially lead to foreclosure. It's important to understand that my financial situation is quite challenging. In XXXX, XXXX faced significant healthcare costs due to XXXX XXXX, and we also support my elderly mother here at the house. Unfortunately, we don't make a lot of money as we don't have college degrees and immigrated here to make a better life for our family. The proposed amount of {$61000.00} is genuinely the most we can afford without risking our ability to keep our home, which we've been planning to retire in one day.
XXXX. Ownership of the lien : We know that SLS is the current owner/originator of the lien, but they have not been forthcoming with this information in their response to the CFPB. Please ask SLS to clarify their relationship with the lien and explain why they did not disclose this information in their initial response.
XXXX. Inadequate payment history : SLS provided a payment history to us and the CFPB that only states " Fee Billed '' without any additional information on charges. I find it difficult to understand the fees and interest applied to our account due to this lack of transparency. I'm unsure if this might be related to the Truth in Lending Act ( TILA ), which, as I understand, requires creditors and servicers to disclose essential information about the terms and conditions of a loan, including interest rates, fees, and payment details. Could the CFPB please clarify whether SLS 's provided payment history is in compliance with TILA? And, if possible, request SLS to provide a detailed breakdown of all fees and interest charged, including the dates and amounts for each, so we can better understand our loan situation. For context, the 2nd loan had a balance of {$56000.00} at time of foreclosure and loan modification.
XXXX. Confusion during the loan modification process : The notice I received from XXXX XXXX XXXX in XX/XX/XXXX about the lien transfer to SLS was ambiguous and did not provide a clear and direct statement about the transfer, leading to confusion regarding the transfer and the parties involved. Additionally, since the second loan was discharged and charged off, I was under the impression that I had no obligations. It later came to my attention that XXXX XXXX XXXX did not include this second loan as part of the loan modification I underwent in XXXX. Although this oversight was my mistake, I feel that XXXX XXXX XXXX 's failure to inform me that the second loan was not included, despite providing its information during the process, constituted improper behavior. Can the CFPB take this into consideration?
XXXX. Difficulties in communication with SLS : I've experienced difficulties in communication with SLS, through long hold times, transfers between departments, the inability to contact my main point of contact, and unclear letters, which has caused undue stress, time away from work, and impacted my well-being.
We acknowledge that we made an error during the foreclosure process and subsequent loan remodification in XXXX, and were unaware of the ongoing existence of the HELOC lien. Despite this, we are fully committed to paying the principal amount, any applicable fees, and working with SLS in good faith to resolve this matter. However, we can not help but feel that being unexpectedly confronted with this loan, the start of the foreclosure process, the lack of proper communication, and the seemingly arbitrary fees and interest have placed an undue burden on us and our family. We believe that everyone deserves a fair chance, and that includes us in this challenging situation.
We're reaching out to the CFPB in the hope that you can help us obtain more information and ensure that we are treated fairly in this matter. Your support means a lot to us, especially when we're dealing with something so stressful.
We have compiled some of the paperwork and documentation that are relevant to the points above in the shared onedrive link below. https : XXXX! XXXX? XXXX Thank you for taking the time to address our concerns. We look forward to your response and any additional assistance you can provide in resolving this issue. Please let us know if you need any additional paperwork or documentation as we would be happy to provide them.
|
| 10/17/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
REFERENCE CASE NO. XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Subject : SLS third -party mortgage loan servicer XX/XX/XXXX To : Whom it may concern, please refer to case numbers. SLS is a third-party collection agency that is unable to supply proof of debt. Initially Specialized Loan Service lied and said, they were the holder of the Note. The fact that SLS lied about who the holder of the Note reflects their knowledge of the fraud. SLS misrepresented themselves as the original lender collecting on behalf of a mortgage debt established in XX/XX/XXXX. After I filed a formal compliant with Cfpb, SLS than sent me a copy of my original Deed of trust ( the one I supplied the court ) with the account number written in pencil at the top. SLS is in breach of a cease and desist that went into effect on XX/XX/XXXX.
Despite being unable to prove the debt, SLS has attempted to establish ownership of my Deed by paying my paid property taxes in XX/XX/XXXX. I am requesting that SLS request the payment be returned to SLS. I am also requesting that SLS stop harassing me and removes the negative comments, made by them, from my credit report. SLS has not establish or provided any proof they are serving my mortgage. Proof of debt was never provided. I can state with all certainty my Deed is not owned by any investors. I am the holder of the Note. XXXX XXXX failed to record the release of my mortgage in XX/XX/XXXX. SLS is a third- party collection agency acting in the capacity of a mortgage debt collector without proof of debt. I have attached several documents all of which provide and supply evidence supporting my claims made in my federal lawsuit.
The document titled Independent Foreclosure Review, has been provided to support the claim : XXXX XXXX misrepresented the banks interest in the Plaintiffs property attempting to embezzle the plaintiffs Deed of Trust in XX/XX/XXXX. The Defendant ( XXXX XXXX ) has acknowledged the XX/XX/XXXX slander. The slander was made to try and secure legal conveyance authority, over the Plaintiffs Deed of Trust. The acknowledgement was bolstered upon with the false representation that the fraud was time-barred by the general three-year limitations period.
The document dated XX/XX/XXXX and subject titled, issue with HUD Partial Claim document ( s ), has been provided to supply evidence to the claim : XXXX XXXX never processed a valid Partial Claims Promissory Note in XX/XX/XXXX, Not on XX/XX/XXXX or on XX/XX/XXXX. Please note the documentation was sent a year after the Defendant ( XXXX XXXX ) is claiming to have executed a Partial Claims Promissory Note and Second Mortgage Loan. Also, I never re-signed or submitted the documents requested. A copy of the unsigned document is attached. The Plaintiff is seeking to quiet her Title after learning her XX/XX/XXXX Partial Claims Note, was not processed by XXXX XXXX and determined to be invalid and render null and void in XXXX by FHA/ HUD . In XX/XX/XXXX the Partial Claims Note was nullified due to XXXX XXXX not having conveyance of the primary mortgage loan. The primary mortgage loan was released by XXXX in XX/XX/XXXX.
The document dated XX/XX/XXXX and titled Notice of transfer of your mortgage, has been provided to supply evidence to the claim : XXXX XXXX attempts to create a legal conveyance instrument, one that would transfer ownership of the Plaintiffs Deed of Trust ultimately, clouded and invalidated the Plaintiffs Deed of Trust. The Plaintiff has been paying on a Note that does not exists. Subsequently, no release could ever have been granted by XXXX XXXX or Specialized Loan Servicing. Please note XXXX XXXX sent a notice in XX/XX/XXXX regarding the transfer of a Partial Claims Promissory Notice that was never processed in XX/XX/XXXX and was nullified by HUD in XX/XX/XXXX. See. Attachment dated XX/XX/XXXX.
The document dated XX/XX/XXXX and titled Important information about your mortgage account, has been provided to supply evidence to the claim : The Plaintiff was being defrauded and sent contradicting documents that confirmed a conspiracy to commit fraud. The transactions which clouded the Plaintiffs Title to her property were deliberate and made by XXXX XXXX. The documents that XXXX XXXX presented to HUD/FHA were Nullified. No valid Deed or Deed of Trust was established between XXXX XXXX and the Plaintiff. It is well established that courts may hear a common law action to quiet title in order to prove title, secure title, or to remove obstacles which hinder its enjoyment. Jessup v. Progressive Funding, 35 F. Supp. 3d 25, 34 ( D.D.C. 2014 ) ( quoting in re Tyree, 493 A.2d 314, 317 ( D.C.1985 ) ). In a quiet title action, the plaintiff asks the court to declare that he or she has good title to the property in question and compels any adverse claimant to prove a competing ownership claim or forever be barred from asserting it. 65 Am. Jur. 2d Quieting Title 1. In these actions, the Plaintiff has the burden of showing a title or right superior to that of the defendant as a prima facie case, which means that the plaintiff [ must ] at least prove a title better than that of the defendant, which, if not overcome by the defendant, is sufficient. Jessup, 35 F. Supp. 3d at 36. ( quoting 74 C.J.S. Quieting Title 77 ( 2014 ) ). If the defendant has established the due execution of an instrument, the burden is again cast on the plaintiff to show facts in avoidance. 74 C.J.S. Quieting Title 77 ( 2014 ). On XX/XX/XXXX, Plaintiff, filed a quiet title action asking the court to declare that she has good title to real property owned by the Plaintiff in fee simple and located at XXXX XXXX, as per plat recorded in the office of the Surveyor for the District of Columbia. Property is described in the deed attached and labeled. See original complaint The Defendant, XXXX XXXX, soiled, clouded, and invalidated the Plaintiff Title. The removal of the obstacles placed on the Plaintiffs Title by XXXX XXXX is equitable in nature and law. Specialized Loan Servicing is harassing the Plaintiff and trying to pressure her into making payments before a judgement is made in her favor. The Plaintiff is requesting Specialized Loan Servicing pay 10xXXXX in punitive damages equal to the amount of damage being requested from XXXX XXXX XXXX
|
| 11/24/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
|
I am writing to bring to your attention a critical matter concerning the actions of Specialized Loan Servicing LLC ( SLS ) that directly contravene established legal agreements and consumer protection statutes.
Attached herewith, you will find documentation outlining the violations perpetrated by XXXX in relation to my XXXX XXXX XXXX XXXX Agreement XXXX XXXX XXXX. Over an extended duration of approximately a decade, XXXX remained dormant while my home had no equity. Despite this fact, the company has now resorted to threatening fXXXX on what is termed a " XXXX XXXX '' after the property has acquired equity. This approach mirrors not only my personal situation, but also the cases extensively reported on in the media and documented within the Consumer Financial Protection Bureau 's ( CFPB ) XXXX XXXX, Settlement, and Guidance materials, all of which are attached to this formal complaint.
The CFPB specifically addresses the unlawful tactics resembling those employed by XXXX, stating, " Now, over a XXXX later, and often without any intervening communication with homeowners who were able to save their homes, some of these XXXX XXXX are demanding the mortgage balance, interest, and fees, and threatening foreclosures on families who do not or can not pay '' ( see attached documents ).
The tactics employed by XXXX in my case echo this finding. It is imperative to note that XXXX XXXX engaging in efforts to recover on these " XXXX XXXX XXXX '' may be in direct violation of the Fair Debt Collection Practices Act.
During the period when my property lacked equity, spanning nearly XXXX years, XXXX egregiously failed to furnish regular statements or updated balance information regarding my mortgage account, a breach explicitly outlined in Section 4.b. of my XXXX agreement ( attached below ). However, upon the accumulation of equity of my home, XXXX abruptly initiated foreclosure proceedings, setting the foreclosure date for XX/XX/XXXX.
The patterns in XXXX 's conduct unequivocally indicate predatory and deceptive business practices, blatantly flouting established laws and regulations, as corroborated by the CFPB 's XXXX XXXX, XXXX, and XXXX documents.
Notably, the XXXX Consent Order issued by the CFPB against XXXX serves as a XXXX illustration of the company 's transgressions under the Real Estate Settlement Procedures Act ( RESPA ), Regulation X, and the Consumer Financial Protection Act of XXXX ( XXXX ).
The findings of this order resonate with the circumstances of my case, citing XXXX 's unlawful foreclosure actions against borrowers entitled to protection from such measures and their failure to timely deliver regular statements and evaluation notices to mortgage borrowers, in direct violation of Regulation X.
Namely, regulation X requires that " servicers provide written notice to borrowers at certain times during the life of the loan, including at least once a month for borrowers with variable-rate mortgages with XXXX adjustments or other loans with payments that can change. The notice must include a statement of the account that includes the amount due, the due date, and the breakdown of payments, including the amount applied to principal, interest, and escrow, if applicable '' ( see attached ).
Furthermore, the CFPB 's Consent Order stipulated that XXXX pursued foreclosure judgments and sales when compliance with Regulation X would have shielded borrowers from such actions. As a consequence of these violations, SLS was to provide almost XXXX in XXXX relief to consumers, waive XXXX in XXXX deficiencies, pay a XXXX XXXX XXXX penalty, and implement stringent compliance procedures to adhere to RESPA and Regulation X.
XXXX 's failure to adhere to the terms of my XXXX, particularly the requirement to furnish regular statements as mandated, has culminated in misinformation about my loan status and an egregious financial burden. The company 's disregard for regulatory obligations and their foreclosure threat demanding an exorbitant down payment against an accrued interest balance exceeding the original loan amount of XXXX by over XXXX is not only unreasonable but also ethically unsound, unfairly jeopardizing my home.
Furthermore, in my attempts to acquire pertinent documentation from Specialized Loan Servicing LLC ( SLS ) pertaining to representations made regarding the particulars of my loan and its current standing, XXXX exhibited a consistent refusal to furnish such records despite repeated and diligent efforts on my part. XXXX ' refusal and neglect in furnishing these documents may constitute additional violations of the aforementioned laws and procedures.
The absence of furnishing such documentation has resulted in inaccurate information concerning my loan and its status and has led to a significant financial hardship.
The preceding events, including the CFPB 's impactful actions against XXXX in XXXX, underscore a concerning pattern of regulatory non-compliance and predatory practices. XXXX 's history of consumer complaints, legal actions across various states, and the marked absence of adherence to ethical and codified business practices and policies further accentuate their consistent deviation from lawful conduct.
Given the recent CFPB XXXX Order and the alarming recurrence of egregious practices by SLS, I implore you to take action to hold SLS accountable for its persistent violations. It is imperative to safeguard consumers from enduring further exploitation resulting from such abusive practices both now and in the future.
Link here ( Filed XX/XX/XXXX ) : UNITED STATES OF AMERICA XXXX XXXX XXXX XXXX XXXX XXXX PROCEEDING File No. XXXX '' XXXX XXXX XXXXXXXX Link here ( dated XX/XX/XXXX ) : " Consumer Financial Protection Bureau Settles with Specialized Loan Servicing XXXX XXXX '' XXXX XXXX XXXX/ Link here ( dated XX/XX/XXXX ) : " CFPB Issues Guidance to Protect Homeowners from Illegal Collection Tactics on XXXX XXXXs 'XXXX XXXX XXXX XXXX Regulation X : Real Estate Settlement Procedures Act XXXX XXXX XXXXXXXX % XXXX Link here ( XXXX XXXXXX/XX/XXXX ) : " What is a XXXX XXXX? Couple facing foreclosure because of XXXX ' loan | What to know '' XXXX XXXX XXXXXXXX Link here ( dated XX/XX/XXXX ) : " XXXX Mortgages Could Force Some Homeowners Into Foreclosure '' XXXX XXXX XXXXXXXX
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| 05/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a follow-up complaint to the previously filed CFPB Complaint XXXX. This is being submitted as the Specialized Loan Services ( SLS ) response on XX/XX/19 to my initial complaint XXXX was inadequate, did not address my concerns, and did not respond fully to questions in the complaint. As such, I have detailed specific questions to which SLS should provide a thorough response.
In your response to Complaint XXXX, you state that SLS can not comment to transaction that occurred with XXXX XXXX XXXX XXXX XXXX. Further SLS was not involved with the origination of the loan and can not comment on any aspect of the origination. I find this as an unacceptable answer to me or to any consumer which may have such a complaint. First of all, your response is actually based on origination documents so you are actually contradicting yourself. Ironic to say the least. I ask the following questions that I expect to be answered in your response to both me and the CFPB : 1. Did you make any attempt to discuss this matter and my concerns with XXXX XXXX XXXX XXXX XXXX? Any good faith effort to understand what transpired in the origination?
2. Do you believe that it is appropriate to not further investigate my concerns/complaint? I would think that as a servicer at the minimum you would need to demonstrate that you performed a reasonable investigation. In addition, you also have a duty to the loan investors and I believe it is your responsibility to properly address any concerns with their investment.
Now, your response to Complaint XXXX also did not address the concerns I expressed in which I believe SLS violated the Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically with requirements in which SLS should refrain from committing unfair, deceptive, or abusive acts or practices. In my initial complaint, I stated clearly that SLS force placed an HO-6 insurance policy on my loan on the premise that it was required by Florida law as SLS representatives stated in a voicemail message which I saved, previously provided to SLS, and have attached again to this complaint. Although I asked many times during multiple phone calls to SLS to provide the citation of Florida law that established such requirement, SLS NEVER provided the information. Furthermore, during my discussions ( phone calls ) with SLS, the SLS representatives NEVER mentioned that the HO6 policy would be required by the loan documents. If they would have said so, then I would have asked for that information/evidence. The fact of the matter is that in all the communications is had with SLS representatives prior to this complaint, SLS only stated that HO6 is required by Florida law. As such, the actions of SLS were DECEPTIVE and misleading. If SLS would have taken the appropriate actions and provided and disclosed to me the full and accurate information with respect to the HO6 insurance either from the loan documents or the Florida law, then I would have had the complete information to make an informed decision. Unfortunately, SLSs lack of transparency, lack of knowledge of laws, and omission of material information resulted in my not being able to make a fully informed decision. ALL of my decisions in this matter were based on the fact tha
t SLS representatives continuously communicated to me that the HO-6 insurance policy requirement was based on State of Florida law and didnt refer to anything else. I ask that in your response you answer the following questions. 1. Do you agree or deny that your SLS representatives on multiple occasions stated to me that the HO6 insurance was required by State of Florida law? 2. Can you provide a citation from Florida law that was EFFECTIVE AT THE TIME OF OUR COMMUNICATIONS that specifically and clearly states that HO6 insurance was REQUIRED?
In my initial complaint XXXX I also stated that SLS actions were UNFAIR in that The force placed insurance caused me direct and substantial injury since my monthly payment immediately increased by {$1200.00} ( 77 % ) per month and I had to eventually get my own HO-6 policy which I was not required to obtain based upon the representations that it is required by State of Florida it was not avoidable by me ; even though I attempted to resolve the matter with SLS prior to the force placement, SLS did not act appropriately, did not provide complete and accurate information that I requested, and continued with the erroneous force placement ; furthermore, if I did not pay the increased escrow amount, then SLS would have reported negatively and incorrectly to the credit bureaus which would have created yet another regulatory violation ( of FCRA ) on their behalf my financial injury was in no way outweigh by any benefit of having the HO-6 policy ; in fact, the first policy was retroactive 11 months from the date it was purchased ; since I had no events or claims during those 11 months then the benefit of the policy was solely for SLS, NOT the customer ; in addition, since the HO-6 policy is not a legal requirement, then I do not believe the benefits of the policy costing approximately 89 % more than the typical market price outweigh its costs.
I ask that in your response you respond to my aforementioned comments that the actions of SLS were UNFAIR.
In my initial complaint XXXX I also stated that SLS actions were ABUSIVE in that I placed reliance on SLS to act in my best interest and to provide me with accurate and complete information that I could use to make a decision. However, SLS did not adequately perform its responsibilities in understanding State of Florida law and did not provide me with the evidence and citation of the Florida law SLS referred to in its voicemail probably because the requirement does not exist ; SLS was in a position to take advantage of me as I felt I did not have any other avenue to gain clarity on the matter and resolve it except for getting my own legal advice.
Given the clear violations of the Dodd-Frank Act and UDAAP guidance from the CFPB, I believe SLS take remediation action to make me the customer whole again. I should be reimbursed for the insurance that was force placed plus any interest.
I hope we can resolve this matter and come to an agreement.
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| 12/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX - I moved into this property with my mother as her only heir and caregiver. My mother was the borrower, XXXX was the original mortgage company.
XX/XX/XXXX - XXXX XXXX XXXX took over the mortgage.
XX/XX/XXXX - Mother passed away. All mortgage payments were deducted from my personal bank account. Every month, every transaction without fail, my bank states : MORTGAGE XXXX XXXX XXXX IDXXXX, Telephone Initiated Transaction.
XX/XX/XXXX - XXXX XXXX XXXX acknowledged me as Representative of the borrower in writing as federal rule states as of XXXX. They were provided with the DEATH CERTIFICATE, WILL, MY PLAN FOR THE PROPERTY. XXXX XXXX XXXX responded : LOAN CHANGE REQUEST COMPLETE, MORTGAGE CURRENT.
XX/XX/XXXX - Received Escrow Overage Check XX/XX/XXXX - Received Escrow Overage Check XX/XX/XXXX - Discovered XXXX XXXX XXXX paid the insurance out of escrow but not the taxes. I retained an attorney, letter was sent requesting an explanation of why since they were always paid before and I had made ALL payments since her death. Thirteen days after the letter was sent, taxes were paid but the money was gone from escrow without explanation and XXXX XXXX XXXX informed me I had an escrow shortage of {$5300.00}!
XX/XX/XXXX - Attorney passed away. I received no refund of the {$500.00} I paid him.
XX/XX/XXXX - XXXX XXXX XXXX decides my payment will no longer be {$450.00}, ( I had been paying {$470.00} ) but {$1000.00}! I do NOT get that much a month in XXXX! I retained legal counsel with Legal Aid of XXXX Texas.
XXXX County Appraisal District corrects property value and puts homestead and exemption back in place. XXXX XXXX XXXX is instructed to go back TWO years and re-evaluate. They REFUSED TO DO THAT! Also for over three years, XXXX XXXX XXXX was charging me monthly {$8.00} for Accidental Death Coverage on an individual that was already dead! XXXX XXXX XXXX was faxed by Legal Aid : DEATH CERTIFICATE, LAST WILL AND TESTAMENT, AFFIDAVIT OF FACTS CONCERNING HEIRS, SPECIAL WARRANTY DEED, all filed with XXXX County XX/XX/XXXX. XXXX XXXX XXXX has continued to REFUSE to put my name on anything. They send me correspondence that of XX/XX/XXXX, my outstanding balance is {$00.00}, XXXX XXXX XXXX XXXX XXXX starts NOT APPLYING FUNDS they receive the first week of the month, every month, then after the grace period date, they charge me with late fees while they are sitting on the money. They charged me for inspections that are never performed, Property value was reduce by The XXXX County Appraisal District {$24000.00} as the property does not conform to the neighborhood.
XX/XX/XXXX - I attend XXXX County Appraisal District Protest Hearing and Procedures of Back Assessment of Homestead Exemptions. Instead of credits that are due to me, corrections that are due to me, customer service, courtesy, integrity, ethical business practices, XXXX XXXX demands documents already in her possession at least six times over. by this time XXXX XXXX XXXX - ATTN. : XXXX XXXX has received the following : Summary of Payments, Overcharges, and Events, Personal Bank Statements, Medical Bills, Current Utility Bills, Death Certificate, Last Will and Testament, Affidavit of Facts Concerning Identity of Heirs, Special Warranty Deed, XXXX County Appraisal District Settlement and Waiver of Protest, Accidental Death Coverage Fax Confirmation for Refund, Deceased Spouse XXXX XXXX Discharge from XXXX XXXX, Deceased Spouse Death Certificate, Social Security XXXX Letter, XXXX of XXXX XXXX in XXXX places, XXXX XXXX XXXX XXXX, Son 's Obituary, Plumbing Emergency Receipt, XXXX Police Department Deadly XXXX XXXX XXXX XXXX XXXX, Copy of Escrow Overage Check XXXX, Copy of Escrow Overage Check XXXX, Status of Mortgage last month of my mother 's life, Mortgage {$1000.00} behind, my mother given a refinance, XXXX XXXX XXXX acknowledgement of Death, Assumption Modification, XXXX XXXX XXXX Request of Plans for the property, Escrow Account Review XX/XX/XXXX, Escrow Account Review XX/XX/XXXX, CFPB Federal Rule passed XX/XX/XXXX, XXXX Texas Opportunities Utility Assistance Program XXXX and XXXX, XXXX County Appraisal District Correction, Attorney XXXX XXXX 's request of XXXX to explain non payment of taxes, thirteen days later taxes paid money disappeared where?, Escrow account activity XX/XX/XXXX, Legal Aid Retainer, Email going out to anyone who would help save my house, XXXX written communication, XXXX requests MORE information, Legal Aid Response. XX/XX/XXXX payment not applied, XXXX payment not applied and XXXX warning of intent to accelerate, XXXX payment not applied yet statement says XX/XX/XXXX outstanding balance XXXX, RESPA Request for information XX/XX/XXXX, Loan Modification application, and Hardship letter.
XX/XX/XXXX - XXXX XXXX XXXX on my front porch 2 weekends, not knocking on my door but leaving tags on my door. Letter stating they are no longer working on my application. XXXX and XXXX payments also not applied, and a final letter stating they have placed my mortgage with another company and will not accept payments after XX/XX/XXXX Mortgage is now in possession of SPECIALIZED LOAN SERVICING, who is worse than XXXX XXXX XXXX! I had no correspondence, no account number, no contact number until XX/XX/XXXX. They have not asked me anything! They are going by XXXX XXXX XXXX 's bag of ERRORS, and continued to add missing payments of {$1000.00}, negative escrow balance of - {$2000.00}, unapplied funds unidentified of {$880.00}, fee? {$35.00}, Single item receipt - {$1100.00} to the total of {$6300.00}! They are in possession of 65 pages of documentation from myself, 30 pages from Legal Aid, a new hardship letter, a new loan modification application, and attached documents of the same. I have just received a letter stating they can not confirm my successor of interest. This is a complete fiasco between the two companies and are both at fault and I need resolution/solution quickly. SPECIALIZED LOAN SERVICING has been instructed to contact my foreclosure prevention attorney but instead they call me 6 days a week from XXXX to XXXX every single week! They are completely and outright are ignoring any and all information from my attorneys or myself.
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| 05/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The purpose of this letter is to request your assistance in obtaining information regarding the above referenced loan. Specifically, specialized Loan Servicing ( SLS ) will not provide me with basic information regarding this debt, such as what the amount my monthly payment should be on or what the balance of my loan is. I ask that you please demand that SLS make this information immediately available to me, now and in the future.
Background Sometime in XX/XX/XXXX we were informed that our mortgage was transferred from XXXX XXXX XXXX to SLS. About that time, we also began to fall behind on the payments. SLS did not send us monthly statements and ( despite our many requests ) would not tell us exactly how much we needed to pay to come to current. We tried to call SLS but were always sent from department to department. No one gave us a clear answer. Not even SLSs web portal would tell us what our payment should be.
We were ultimately reduced to guessing that we owed when we made a payment. Over the period between XX/XX/XXXX and XX/XX/XXXX, we paid approximately {$6400.00}. Despite this, SLS continued to send us demand letters. On Friday, XX/XX/XXXX, we received a certified letter from SLS which informed us that the debt was referred to an attorney for foreclosure. We called the number provided on the letter but was never provided with amount to come to current on the loan. We were told that the foreclosure trustee would contact us with the amount in several days. As of the date of this letter, no such contact has occurred.
On XX/XX/XXXX, we made several calls, hours of time being routed around from one department to another, always getting the runaround from each person and this went on for days. Each person we spoke to, gave me a different answer, and we followed each one, this went on for weeks. During one of the conversations, it was said we could request it verbally and we did so on XX/XX/XXXX and again on XX/XX/XXXX. After days of waiting and more calls to follow up, we got more of the runaround and then on XX/XX/XXXX, another person told me to send a letter ( give a fax number, department and details of what needed to be included, so that we could request this pay off amount ). We sent the letter immediately ( doc # 1 ).
On XX/XX/XXXX, we again contacted SLS and with multiple calls to verify request was received and being processed we were again getting the runaround, they seemed to intentionally stall us and were not tell us the amount necessary to come to current on the debt alleged. We had the money and are ready to pay it immediately, but SLS and their representatives were unable to tell us how much to pay or where to pay it.
Later that same day, Friday, XX/XX/XXXX, a notice of trustee sale was delivered to our home ( doc # 2 ). This notice stated that we could bring the account back into good standing by paying delinquent payments. The notice instructed us to contact the trustee ( lawyer ) for payment instructions. We called the number provided, sent the signed request letter to the trustee/lawyer ( XXXX , XXXX XXXX XXXX ) and once again were not given a number for the delinquent payments.
After multiple attempts starting on XX/XX/XXXX to contact XXXX for the Reinstatement Quote, finally, on XX/XX/XXXX date, XXXX XXXX @ XXXX XXXX sent us an email notification that the delinquency was {$7300.00} and due on XX/XX/XXXX ( doc # 3 ). We immediately made payment for this amount in person at the XXXX XXXX XXXX ( doc # 4 ).
To make matters worse, we have been waiting for either SLS or their law firm to send us the notice that shows it was paid and the foreclosure has been cancelled. As of today, that still has not been received. We took it upon ourselves to look into the County Recorders website and find out what, if anything has been updated and about a week ago we found the Cancellation Notice of Trustees Sale dated XX/XX/XXXX.
And what we found to be even more unfair, is a letter received, dated XX/XX/XXXX and XX/XX/XXXX ( both in an envelope dated XX/XX/XXXX ) received on XX/XX/XXXX with confirmation of receiving our reinstatement request, advising me of it being sent to the wrong departments and providing us a balance with a due date of XX/XX/XXXX ( doc # 5 ). Had we relied on SLS or the trustee to provide us with timely documentation, we would certainly have lost our home in a foreclosure sale. Thankfully this did not happen, but it shows that they are not following the rules and abusing the system to gain unfair advantages over consumers.
Currently we have again tried to use their website to access our account. We are unable to get statements, our current amount showed states XX/XX/XXXX, however aside the payment made to XXXX XXXX, we have not made any payments, because we have not been able to get a monthly statement and amount owed. To make matters worse, when I click on the site to make the payment listed on the attached ( doc # 6 ), the amount changes and there is nothing to understand why. We again are being placed in a situation where we are unable to pay our mortgage with understanding where all the money is being applied.
Argument We are not sure if SLSs failure to communicate even the most basic information concerning the debt was a deliberate act or simply a sign of negligence. Regardless, if SLS is permitted to continue on in this respect, it is inevitable that we will soon repeat this foreclosure crisis. It is unfair and abusive that SLS has caused us all this distress and harm when we made it clear that we were willing to pay all our deficiencies. All the late fees and other penalties could have been avoided if we were timely provided the proper payment information.
Not only have we suffered from stress and had to pay many additional costs, but our ability to borrow had been compromised. In order to get away from SLSs abuse, we consulted with mortgage brokers about our refinancing options. We were told that, because SLS reports that we have a record of late payments, we will not qualify for a loan that we can use to replace the SLS loan. On other words, because SLS sabotaged our attempts to make payments on our loan, we can not get a new loan.
|
| 07/23/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I am re sending this complaint because the response on the original complaint was not for me. My name is not Ms XXXX, nor did I file for a Chapter XXXX and I have been with Specialize Loans since XXXX, lastly my 2nd mortgage has always been with SLS.
I received a letter of default with the intent to foreclose on my property on XX/XX/XXXX, this letter was sent by Specialize Loan Servicing for our 2nd mortgage. When we purchase our home 14 years ago we were placed in an 80/20 Loan. We were not making any payment to SLS because we underwater in our mortgage and had to file bankruptcy in XXXX in order to keep our home. We were under the impression that at the end of our bankruptcy that our 2nd mortgage was completely discharge and we wouldn't need to make payment on the loan. Well to our surprise we receive this intent to foreclose, we didn't think legally this was possible since they are 2nd not the 1st Lender, and again we thought this debt was discharged in the bankruptcy. I then contacted XXXX ( teller ID XXXX ) in the Recovery Dept on XX/XX/XXXX to discuss other options and request an modification because we did not want to lose how home of 14 years, I was not given any options he was very condensing and did not explain anything to me, other than he would submit my information to Loss Mitigation. I was under the impression that I would receive Modification paperwork in the mail as I had received in the past from my 1st mortgage. After a week and not receiving any paperwork, I then contacted SLS again to find out how long it would take for me to receive modification paperwork, I was then informed that they had submitted my application, I preceded to ask what application I haven't filled any application, and how can you submit an application on my behalf without my permission or my financial information. I was then told I need to speak to XXXX so he can explain it to me, again I ask how can you submit an application to Loss Mitigation on my behalf without me giving you any information. I haven't heard from you in all these years and now you are send me a letter of default and you don't have any current information on me or my Husband, the person I spoke to couldn't explain anything to me and would have XXXX to call me back. I then called XXXX back on XX/XX/XXXX and asked about the status of me receiving the modification paperwork that I requested I was then told that I was denied an modification and the only option that was available to me was a Short Sale of my Home of 14 years. I was in total shock how was I denied an modification when I never filled out any modification paperwork, again I was told that my application was submitted and that was how an decision was made, I asked again how can you submit and application when I haven't filled out any information what is all this based on. I was then told that this is a 2nd mortgage and a modification did not have to be offered and it would be denied because I now have equity on my home. I then went on to ask him how does he know there is equity when the house hasn't been appraised and I also have a 9.99 % interest rate, XXXX then proceeded to become rude and call me by first name which isn't acceptable and demand to know what I was going to do. I then let him know to do not speak to me in that manner and you are not going to harass me into accepting a short sale of my property. I went HUD Counseling on last week XX/XX/XXXX to get some sort of understanding they contact SLS and was told that we never made any payment on our loan which was untrue we made payments regularly until we could no longer afford to make the payments that is when we filed bankruptcy. The Counselor requested to receive a payment history it was then emailed over and alter as corrected and include payment that were made, and the ones that was paid during the bankruptcy does not notate bankruptcy they are show as regular payments. I am going to submit Modification Paperwork even though I was denied my last letter that I received from them on XX/XX/XXXX that denies me of everything other than a Short Sales states they will do a 2nd Independent Review of Modification Denial as long as I submit supporting documentation, they do not explain what paperwork is needed and I have until XX/XX/XXXX to submit this paperwork to them. I was told by Specialized Loan on XX/XX/XXXX that it would be denied and I needed to prove that there wasn't any equity in my property. Today XX/XX/XXXX I was found your website and decided to file a complaint against this Company they have me in a subprime loan and they are refusing to assist me on being able to stay in my home even though I have made that known to SLS. I feel like I am being harass and forced to sale my house. I was also researching different things on the internet and in order to get help to save my home and came across Consumer Relief lawsuit that was settled by XXXX Bank for XXXX XXXX dollars for homeowners who have suffered from this bank, during the timeframe of XXXX and XXXX with foreclosures, and with changing customers paperwork. XXXX Bank is the owner of my 2nd mortgage I contacted the Consumer Relief number which is XXXX and spoke to XXXX XXXX to find out what all the settlement was about and why I wasn't notified. I was told if you didn't hear about the settlement or research it on the internet you wouldn't know about it, and that no mail notification was sent out. XXXX took my information and told me it would be 7 to 10 days before I find out if I would be accepted in the Settlement. Specialize Loan is a bully and they are harassing homeowners and something needs to be done to stop this company from these horrible tactics. We don't have and issue paying our mortgage if given the opportunity but this hasn't been the case I have never experienced this kind treatment, my 1st lender was not like this, but again I was told by XXXX they don't have to do those thing because they are not 1st lender but the 2nd. We were never given an opportunity to modify our loan with SLS when we came out of Bankruptcy, we were never contacted about the loan, this why we thought it was discharged in the Bankruptcy.
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| 07/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received a letter from the mortgage co - Specialized Loan Servicing LLC ( SLS LLC ) - on XX/XX/18 - the letter was in response to an earlier request about removing Private Mortgage Insurance ( PMI ) from my mortgage payment. The company sent me a form letter outlining the process under the " Home Protection Act for Borrowers with Private Mortgage Insurance ( PMI ) but failed to address the specifics of my original request.
Following detailed research on my property value, I wrote to SLS on XX/XX/XXXX, faxing over some 32 pages of documents to the listed fax number on the official SLS letter ( which is included in this formal complaint ). My research conclusively proves that value of the property is way under the threshold for PMI to fall-off i.e., 80 %, however, I estimated that the Loan-to-Value ( LTV ) was at $ 63.05 %. The Fax Confirmation Page heads the attached documents proving that they were successfully sent to SLS on XX/XX/XXXX @ XXXX XXXX EST, as previous described.
I waited some 35 days i.e., until XX/XX/XXXX, without receiving a response from SLS. On XX/XX/XXXX I reached out to SLS at their Customer Service number and spoke with a Service Agent - XXXX. I explained the situation in detail. XXXX apologized for the delay and noted that although he could not see/review the documents in question, nevertheless he confirmed that they were in the " system ''. He stated that he could see a receipt of the documents was noted under my mortgage account profile in the system. He said he would reach out to the department concerned the next business day and have them contact me vis-a-vis my submission.
I waited an additional 26 days until XX/XX/XXXX once again no response from SLS. That same evening, i.e., XX/XX/XXXX, I called SLS and spoke to another Service Agent - XXXX. I went into detail with XXXX explaining the situation, asking about the documents and the lack of response from SLS on the removal of PMI. XXXX apologized and put me on hold several times as she investigated the situation. Eventually she went onto to say that there was " NO RECORD OF RECEIPT '' of the documents in the system on XX/XX/XXXX, which XXXX has confirmed previously confirmed with me on XX/XX/XXXX. I was astonished. I told XXXX what XXXX had confirmed a month earlier - it mattered not. XXXX repeated there was no record of receipt of the documents. I also stated that I had a copy of the fax confirmation once again it mattered not - XXXX apologized but reiterated that they had received no documents and was not budging on this point. She went onto say that the mortgage balance had to be under 78 % LTV, to have PMI removed. I explained that the LTV was about 63 % LTV, way under the required threshold.
I was shocked and disappointed that this was the " official response '' from SLS. I tried to plead with XXXX - but she repeated SLSs position that they were not received. She stated that I was more than welcome to try to fax them again, or alternatively mail them. Naturally I was very upset, nevertheless I remained calm amid what I was being told. Since I was getting nowhere and in pleading for help, I asked if I could speak to a Supervisor. She put me on hold and eventually transferred me to her Supervisor XXXX. I introduced myself. XXXX explained that he was up-to-speed on the reason for my call so I asked him how it happened that SLS : 1. Where unable to remove PMI 2. Had the documents 3. Did nothing with them 4. Now claim that they never had the documents 5. Can not explain where they are 6. Can not explain how I happen to have a fax confirmation to their office/dept 7. Why they never replied to me 8. And nothing further could be done Once again, I pleaded my case and spent a lot time with XXXX on this whole fiasco. Like XXXX he was apologetic but all the apologies in the world was not fixing the issue i.e., removing PMI. XXXX assured me that he would do the following : 1. He personally, would take ownership of the issue 2. He would reach out the Escrow Department concerned etc.
3. He would ensure they get back to me 4. To leave it with him for several days and I would be hearing back from them Well that was back on XX/XX/XXXX some 48 days ago. Since I was dealing with a member of the management team I entrusted the issue to XXXX with the understanding that the issue would finally be resolved ; however, like every other occasion, Ive heard nothing from SLS. Sadly, given the above track record I am left with no alternative but to lodge a formal complaint against SLS LLC with the Consumer Financial Protection Bureau.
What they have done and are continuing to do to me, as their customer, is unacceptable, reprehensible, willful, wrong and probably in breach of US Law. They can not be allowed to get away with this. As a customer of SLS LLC, I have : 1. A perfect right to request the removal of PMI based on the evidence of the property value.
2. I have the right to be treated with a modicum of respect 3. They can not arbitrarily ignore the DOCUMENTARY PROOF sent to them on XX/XX/XXXX 4. They do not have the right to lie to me 5. They do not have the right to evade or ignore their responsibilities as a mortgage servicer/lender 6. They do not have the right to discard or ignore me, or any other customer 7. They do not have the right to flout US law and think that they can get away with it I have done some additional research into how SLS LLC customers are being treated and the results speak for themselves.
XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As a result of this whole fiasco, I am formally requesting the CFPB launch an official investigation into Specialty Loan Servicing, LLC as to : ( a ) Why they have not replied to me ( b ) Why they have acted on the provided documents to Remove PMI ( c ) Why they have failed, time and time again, not to fix the issue based on multiple calls I sincerely hope that you can get to the bottom of the issue, holding SLS LLC accountable and ensuring that the adhere to my request and remove PMI. Also, I am requesting my loan with SLS be sold to another servicer where I will be properly treated.
Sincerely,
|
| 09/23/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX MAIN CONCERN Im really concerned because Specialized Loan Servicing is submitting documentation to without my actual signature or initials on every form. Most important, only eight pages of documents they submitted during first compliant is recorded in XXXX County Deeds Office. Documents printed out maybe signature fraud involving pasting. XXXX XXXX NEVER charged interest and SLS never sent XXXX XXXX statements document from XXXX. SLS verbally informed me that my house is out of foreclosure due to loan modification but will not mail me documentation confirming receipt of payment, or payoff. I never filed bankruptcy or notified about unpaid principal balance so why is it coded in SLS system? I have found too many discrepancies with XXXX XXXX and Specialized Loan Services ( SLS ). In XXXX, XXXX XXXX paid {$63.00} XXXX to settle Federal charges regarding abusing consumers, misrepresenting amounts owed customers. Specialized Loan Servicing has 474 XXXX XXXX XXXX complaints.
CONCERN ONE : Since my last email submission to XXXX and preventing my home from transitioning into foreclosure. XX/XX/XXXX, I liquidated some assets and paid Specialized Loan Servicing via XXXX XXXX a total of {$60000.00}. I paid my loan modification deposit and 1st payment on XX/XX/XXXX. I called Specialized Loan Servicing to confirm receipt. They only confirmed {$5000.00} payment not {$1000.00}. This payment should be posted to loan number modification. Please be advised that XXXX XXXX confirmed receipt of payment from SLS at XXXX on XX/XX/XXXX. Attached please find my XXXX XXXX receipt confirming. I also wrote down SLS collection confirmation number. Two XXXX XXXX Tracking number transactions is XXXX for {$5000.00} and XXXX for {$1000.00}. SLS confirmation number confirming collection at XXXX eastern time is XXXX ( {$5000.00} ) and XXXX ( {$1000.00} ).
CONCERN TWO : SLS account manager is XXXX I received an email from XXXX XXXX XXXX approving a loan modification. Unfortunately, email provided two dates for a deposit and initial payment. I called SLS and account manager informed me I have until XX/XX/XXXX. I mailed and faxed SLS a letter of dispute regarding SLS loan modification emailed on XX/XX/XXXX. ATTACHED PLEASE FIND the loan modification is specifying two dates as deadline to accept loan modification. Below please find details : -Page 2 of 18 letter dated XX/XX/XXXX states results summary down payment ( {$5900.00} ) and initial payment ( {$100.00} ) due by XX/XX/XXXX.
-Page 6 of 18 letter dated XX/XX/XXXX states accept offer down payment ( {$5900.00} ) and initial payment ( {$100.00} ) due by XX/XX/XXXX. Same date Michigan XXXX XXXX XXXX and XXXX XXXX requires SLS documentation submission deadline. Attached please find email they sent. Can you please investigate accordingly to protect my consumer rights.
CONCERN THREE This is in addition to account manager XXXX ( teller number XXXX ) informed me my new balance is {$40000.00} ( payoff ). The current balance and all documentation says {$19000.00}. SLS account manager XXXX informed me that the additional {$20000.00} ( interest ) which will make total payoff approximately {$40000.00}. I have requested payoff letters and never received from SLS.
CONCERN FOUR In addition, I filed various disputes with SLS by fax and mailed requesting documentation mentioned on XX/XX/XXXX regarding and how can SLS provide two dates regarding modification and not confirm actual debt and submit documentation. SLS representative notified me that usually with dispute loan modification is on hold.
DOCUMENTATION NEVER RECEIVED REGARDING THE FOLLOWING : - resolving discrepancies regarding authentication of balance ( XXXX XXXX Statements before SLS ) -dispute regarding SLS trying to charge me an additional {$20000.00} SLS account XXXX XXXX XXXX XXXX number XXXX ) verbally informed me my new balance is {$40000.00} ( payoff ). The current balance and all documentation says {$19000.00}. I informed him XXXX XXXX was 0 %. PLEASE BE ADVISED THAT CHARGE OFF DATE IS XX/XX/XXXX I CALLED SLS ON XXXX XXXX, XXXX AND CONFIRMED DATE.
IMPORTANT-Charge off date was XX/XX/XXXX. SLS decided to breach XX/XX/XXXX SLS. My last statement 0 % interest rate {$23000.00} XXXX XXXX in SLS XXXX XXXX XXXX XXXX -Im REQUESTING A COPY of the charge off letter in system dated 12/18/2014.
-Requesting copy of SLS breach date of write-off was XX/XX/XXXX.
-REQUESTING A COPY the letter specifying the last statement 0 % interest rate was {$23000.00} with XXXX XXXX and currently located in SLS XXXX XXXX XXXX XXXX.
- IM REQUESTING A COPY OF last statement with XXXX XXXX before SLS welcome letter ( in XXXX XXXX XXXX XXXX ). Billing statement is XX/XX/XXXX.
-IM REQUESTING A COPY OF THE STATEMENTS FROM XXXX.
-IM REQUESTING A COPY OF settlement offer SLS offered me in the amount of {$15000.00} SLS dated/mailed to me on XX/XX/XXXX.
-IM REQUESTING COPY of foreclosure lawyer letter dated XX/XX/XXXX or any correspondence from lawyer providing status because SLS account manager informed me that investor information was not available or foreclosure attorney information.
-IM REQUESTING current creditor or investor who owns loan SLS informed me they were not able to provide me information.
Please be advised that additional {$20000.00} or any other fee illegally charges are in violation of the Real Estate Settlement Procedures Act ( RESPA ). RESPA provides consumers with improved disclosures of settlements costs and their goal is to reduce the cost of closing by the elimination of referral fees and kickbacks.
The ending balance with XXXX XXXX should have been transferred as forwarding balance to SLS not additional {$20000.00}. SLS can not add charges when original loan transferred was 0 % interest with XXXX XXXX who owned loan before it was transferred to SLS. If SLS offered me a settlement offer for {$15000.00} ( XX/XX/XXXX ) how can SLS attempt to inform me loan increased to {$40000.00}. I never received any documents stating {$40000.00}.
I requested SLS to please mail all REQUEST DOCUMENTS to my address and nothing mailed.
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| 08/25/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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email the head of management and executive office at SLS dated XX/XX/XXXX Good Afternoon I spoke with XXXX ( ID # XXXX ) on XXXX regarding the file as he stated that the file was closed because it was pending documents.
This file was complete and sent to the Underwriter/Investor on XX/XX/XXXX.
I spoke with XXXX on XX/XX/XXXX and she stated that they needed some documents which included the short sale addendum- which she located ( last page of the contract ) and addendum for closing date within 45 days of lender approval. She also confirmed that the value came in at XXXX and countered to XXXX. I stated to her at that time the buyers highest and best was XXXX I confirmed on XX/XX/XXXX that the file was complete and all documents received and reviewed as of XX/XX/XXXX and there should be a decision within 30 days.
On XX/XX/XXXX-I called for an updated they stated file was still in review On XX/XX/XXXX I called and they stated still pending decision-no other documents needed On XX/XX/XXXX- still pending but they would escalate at is was 30 days On XX/XX/XXXX I spoke with XXXX as it was still pending review. XXXX put me through to XXXX ( IDXXXX ) and she escalated the file and would follow up On XX/XX/XXXX- I was told it was in manual decision and XXXX did not know what that meant. She was going to follow up on this and call me back ( no call back ) XXXX XX/XX/XXXX as stated above I spoke with XXXX he stated the file was closed on XX/XX/XXXX even though I spoke to XXXX on XX/XX/XXXX and she stated about manual decision. XXXX stated he did not understand why it was closed and could see the note but most importantly he needed to reopen the file and then it could be hopefully expedited back to where it was. He also requested for a supervisor to call back ( has not happened ) XXXX stated that he could see all the documents and none were needed XX/XX/XXXX- I spoke to XXXX ( ID XXXX ) and he stated that it was reopened and in set up????? I spoke with XXXX ( Supervisor ID # XXXX ) He reviewed all of the documents and stated that we should correct the language on the addendum to read closing will occur within 30-45 days of short sale approval not lender approval as the underwriter did not like the word lender???? This is a very simple correction and does not require a decline. Especially, when we have provided said documents and I asked on XXXX what the addendum was to state!!!!! XXXX stated that he would watch for the documents and call me after he received and would move the file back to where it was and expedite. He also stated the value came in at XXXX and counter the buyer to XXXX. I stated we had been through this and Buyers highest and best was XXXX XX/XX/XXXX I spoke with XXXX ID # XXXX and XXXX was out of the office and would return my call on XX/XX/XXXX-No return call XX/XX/XXXX- I called and spoke to XXXX # XXXX and she stated that XXXX had left notes as of XX/XX/XXXX to counter to XXXX??? I again, told her that Buyers highest and best is XXXX and we have been at this same stage over and over and I would be happy to provide emails showing all documents submitted. Sellers option for a short sale has been approved and we fall back to no communication and same response over and over. I told her that this is redundant and requested XXXX give me a call as he stated he would. I suggested that the calls should be reviewed for quality and training purposes.
XX/XX/XXXX- Spoke to XXXX ID # XXXX and she stated the work out for a short sale has been approved and the contract is being reviewed. I again asked for XXXX to call me.
XX/XX/XXXX- I spoke to XXXX ( ID # XXXX ) and she put me on hold to read the notes and stated that she escalated the contract file and I again asked for XXXX to call me This is certainly an approvable short sale and the delays and redundancy is unbelievable for SLS and I understand that time frames may be longer than normal due to COVID but this is ridiculous.
These buyers have waited and now will be waiting in a hotel as of XX/XX/XXXX Please have someone call me and provide clarity.
Email dated XX/XX/XXXX I had a call back from XXXX yesterday after requesting a call back before XXXX XXXX mt before I boarded a flight the call came in and left a message to call back to SLS I will forward the call for review.
I called today and requested that XXXX give me a call back. I had two calls inbound from SLS which I am assuming was from XXXX. I answered both calls and no one responded on either call. One call was at XXXX est and second at XXXX est. Neither call nor to now did a message get left on my phone.
I do need to speak with XXXX and again requesting a call back.
I was told yesterday that this file is going thru XXXX for the short sale now even though to date it was in re-review for the value based on the contract submitted and XXXX was working on the file. XXXX whom I spoke to yesterday for over one hour stamped call at XXXX XXXX mt also agreed when reviewing the notes that the file was still in re-review with XXXX make since XXXX submitted it on XXXX per XXXX notes on XX/XX/XXXX and XXXX would call me that day.
/XXXX felt that it was in manual review as this file was in process with XXXX XXXX before the change on XX/XX/XXXX and a month has passed and reviewing was still being done.
I would appreciate getting to the bottom of this today and will also submit this for review with CFPBI I did talk to XXXX who will call me tomorrow after he speaks with XXXX. This was a file in process. I received an email of the copy of the letter mailed out to homeowner whom no longer is living at the property from XXXX while on the call it was dated XX/XX/XXXX. I spoke with XXXX on XX/XX/XXXX whom again said highest and best for buyer as we were getting countered by XXXX XXXX to XXXX I stated to him that VA appraisal buyer can not go over XXXX where value came in at. He told me to submit for Value dispute which was done immediately. How was he declining on XX/XX/XXXX yet letter is XX/XX/XXXX and XXXX was being worked on and notes in system indicate as recent as yesterday????
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| 04/29/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Step 1 : What is this complaint about?
This complaint is the result of our loan servicer Specialized Loan Servicing LLC sending me a Default Notice and Notice of Intent to Foreclose dated XX/XX/XXXX. There is a balance due dispute from the loan transfer from XXXX XXXX XXXX to new loan servicer, XXXX Specialized Loan Servicing LLC. The Notice materially overstates the amount to cure at {$26000.00} versus a Specialized Loan Servicing LLC reconciled overdue amount of {$17.00}, XXXX on the XX/XX/XXXX mortgage loan statement.
Step 2 : What type of problem are you having?
I have been unable to discuss the dispute with either XXXX XXXXXXXX XXXX or Specialized Loan Servicing LLC. I have called both of these companies and they have been unable to resolve the issue. Additionally, I sent a letter to Specialized Loan Servicing LLC disputing the past due and cure amounts, as well as I asked for a reconciliation and provided twelve months of bank statements, as suggested by the Customer Service Representative on XX/XX/XXXX.
Step 3 : What happened?
The original loan was transferred from XXXX XXXX XXXX on XX/XX/XXXX to Specialized Loan Servicing LLC. XXXX XXXX XXXX XXXX XX/XX/XXXX final loan statement regarding the transfer materially overstated the overdue amount at {$27000.00} versus the XX/XX/XXXX Specialized Loan Servicing LLC mortgage loan statement received, correcting the XXXX XXXX XXXX amount down to {$17000.00}.
The original date of the loan with XXXX XXXX XXXX was XX/XX/XXXX.
I received a letter dated XX/XX/XXXX, from XXXX XXXX XXXX indicating that the loan transfer had occurred and they would be sending two XXXX year-end statements : ( 1 ) A statement reflecting payment and disbursement activity during the time XXXX XXXX XXXX serviced the loan.
( 2 ) A statement from Specialized Loan Servicing LLC reflecting payment and disbursement activity from the transfer date through the end of the year.
As of the date of this complaint, the documents have not been received.
I received a notice of transfer dated XX/XX/XXXX from Specialized Loan Servicing LLC.
I have received the following monthly mortgage statements from Specialized Loan Servicing LLC : Mortg. Payment Total Stmt Due Amount Amount Date Type of Payment/ Date Date Due Paid Paid Payment To XX/XX/XXXX XX/XX/XXXX {$4200.00} XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX Phone payment XX/XX/XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX On-line payment XX/XX/XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX On-line payment XX/XX/XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX Mail payment All payments except the XX/XX/XXXX payment have been to Specialized Loan Servicing LLC.
Note the following : ( 1 ) I received a letter dated XX/XX/XXXX, that stated that the mortgage loan is in serious default. This letter did not contain any financial information or dollar amounts.
( 2 ) On XX/XX/XXXX, I called Specialized Loan Servicing LLC to discuss the dispute and the representative could not help with any disputes and gave us the XXXX XXXX XXXX telephone number.
( 3 ) I received a Default Notice and Notice of Intent to Foreclose dated XX/XX/XXXX from Specialized Loan Servicing LLC materially overstating the amount to cure at {$26000.00}, versus the reconciled amount of {$17.00}, XXXX to cure reflected on the XX/XX/XXXX mortgage loan statement received. The Intent to Foreclose date is shown as XX/XX/XXXX.
( 4 ) On XX/XX/XXXX, I called Specialized Loan Servicing LLC to discuss that I had not received an XXXX, XXXX mortgage statement and to discuss the disputed outstanding balance. I spoke to XXXX in the Breach Department and he indicated that I needed to contact the XXXX, Colorado office to send disputed requests, as he could not help with disputes.
( 5 ) On XX/XX/XXXX, I called the Customer Service Department again for further clarification and XXXX, the representative indicated that I needed to send a letter to the XXXX, CO office disputing the amount and ask for a reconciliation. I was told to submit bank statements from XX/XX/XXXX to XX/XX/XXXX.
I sent a letter to Specialized Loan Servicing LLC on XX/XX/XXXX disputing the amount due, asking for a reconciliation, and sent the bank statements requested.
( 6 ) On XX/XX/XXXX, I also called XXXX XXXX XXXX and spoke to a representative named XXXX, who indicated that all questions, disputes, etc. would have to be addressed with Specialized Loan Servicing, LLC from the loan transfer date forward.
( 7 ) On XX/XX/XXXX, I received a monthly mortgage statement where Specialized Loan Servicing LLC had reversed all payments received from me since the loan transfer and mortgage statement billings, putting my payments in limbo or some type of suspension.
( 8 ) I received a letter dated XX/XX/XXXX, that Specialized Loan Servicing LLC had received my dispute/reconciliation letter and the case is currently under review. The letter stated that they would issue a response to me within applicable state and/or federal timeframes.
( 9 ) It is unreasonable for Specialized Loan Servicing LLC to assess fees to my account while they work out the loan transfer reconciliation and accounting with XXXX XXXX XXXX, as well as respond to my dispute/reconciliation request. The mortgage loan statements currently being received are starting to reflect miscellaneous types of fees that should be removed.
( 10 ) As stated, I did not receive the corrected overdue amount until the XX/XX/XXXX mortgage loan statement, before being forced to default and foreclosure status on XX/XX/XXXX. Accordingly, I made monthly payments during the transfer and reconciliation period, and have made additional payments as I wait to receive and review the response from the dispute/reconciliation request.
I was locked out of paying on-line when it was time to pay the XXXX, XXXX payment. The payment was mailed via USPS and received by Specialized Loan Servicing LLC. I will continue to make monthly payments as I work through the matter with Specialized Loan Servicing LLC, as long as they accept my payments.
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| 07/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I am contacting you regarding my home loan mortgage servicing company Specialized Loan Servicing ( SLS, LLC ), which I believe is engaging in deceptive practices to force my home into foreclosure. I had been in a forbearance agreement ( details of which are outlined below ) since XX/XX/XXXX, for which I applied and had been granted and extension several times. The forbearance agreement was not extended when I applied in XX/XX/XXXX, but I was not notified that the extension had not been approved. Instead, I received a notification in late XXXX, XXXX informing me that my home was in foreclosure. When I called to discuss, ask why I was never notified that my forbearance extension was not granted, and explain that I was able to begin making payments again, I was told the payments would not be accepted unless I made a lump sum of all payments that were not made during the forbearance period, which totaled more than {$30000.00}. I have been contacting this company and submitting their required documentation for mortgage assistance since XXXX, XXXX to no avail. I have submitted required documentation - including their XXXX application, a 710 form, an employment offer letter and a hardship letter - on at least three separate occasions via email per their request, yet I continue to receive the run around. I have asked for a clear explanation of exactly which information was missing from my application, and have been given conflicting, unclear responses from two separately-assigned customer resolution representatives about what documentation was still needed for my mortgage assistance application to be reviewed. For example, one representative told me that they had received all the required documentation, but that they did not accept the electronic signature that I had provided. I was told to print out the documents, provide a " wet signature, '' and resubmit the documentation via email, which I did. I was not notified that the signed, resubmitted documents had not been accepted until I received a letter dated XX/XX/XXXX informing me that my request for mortgage assistance application was closed because I had not provided all the necessary documentation for review, and that I would need to submit a " new '' application. Meanwhile, they are moving forward with foreclosure, I am terrified of losing my home, and am requesting assistance and review of my case by CFPB.
Background : In XX/XX/XXXX, I entered into a forbearance agreement to temporarily stop making mortgage payments. Like millions of Americans, I was affected by the XXXX pandemic I was unemployed and, at that time, receiving unemployment benefits. SLS explained that at the end of the forbearance period, they would review my situation and, if my financial status had not changed, I could apply for the terms to be extended. I applied and was granted an extension to this forbearance agreement ( dates should be in my records ). As was explained to me each time by an SLS account representative via telephone, I would not have to make a lump sum of payment at the end of the forbearance agreement and that there would be no penalty, nor would my loan status information be forwarded to credit reporting agencies. I was also told that before the forbearance period expired, I would be contacting to discuss next options. I was told that my loan would be restructured, and that the payments I did not make during the forbearance period would be put on the back end of the loan.
As I had done from XX/XX/XXXX, I again applied for the forbearance agreement to be extended in XX/XX/XXXX via telephone. I did this without ever receiving a notice to discuss next steps as the forbearance period was ending. As had been done each time, I was told by the SLS rep that they had all the information they needed and they would contact me if the extension was not approved. I did not hear from SLS again until I received a letter at the end of XX/XX/XXXX, stating that my loan was delinquent and that my account had been forwarded to the foreclosure department.
Upon receipt of the letter, I called XXXX to discuss how this situation happened, why I was not notified that the forbearance extension I'd applied for in XX/XX/XXXX had not bee granted, the status of the loan, and what could be done to make my account current and stay in my home. I was told that my XX/XX/XXXX forbearance extension application had not been approved ( I had not received notification from XXXX about this development prior to this telephone conversation ) and that I needed to make a lump sum payment of over {$30000.00} ( past mortgage payments ) to bring my account current. I explained that this was not the terms I understood and agreed to when forbearance options were provided by XXXX, and that I did not have all the money to repay at one time.
I contracted and have recovered from XXXX, and I am terrified of losing my home. I have also started a new job and am able to resume making mortgage payments in the amount of {$1900.00} ( my monthly amount before the forbearance agreement ), but I can not make a lump sum payment to bring my account current as XXXX demands to stop foreclosure proceedings. My initial mortgage loan was with XXXX XXXX. I did not request nor was I given any option or explanation when this loan was transferred to SLS from XXXX XXXX, against which I had filed a previous complaint with your agency. When this loan was transferred, XXXX claimed that their records from XXXX XXXX indicated that I had missed a payment. I did not miss any payments, and XXXX XXXX could not explain exactly which month I had allegedly missed said payment. At that time, XXXX told me that the missed payment in dispute would be put on the back end of my loan.
I am doing everything possible to avoid foreclosure and stay in my home. However, I do not believe SLS is acting in good faith and I am afraid that I will lose my home.
Your assistance and review of my case is greatly appreciated. Thank you for your time and consideration.
Sincerely, XXXX XXXX
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| 04/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I was one of the many people that were affected job wise by covide 19, now after numerous requests to my mortgage company they are not even bothering klooking at my situatuin and want to take my home, I am XXXX of XXXX, thisis the onlyt place i have left, and the mortgage company after numerous of lies, will not even review my petion for a workout plan I like so many others were affected by the pandemic in XXXX of XXXX At that time I worked 2 jobs ( XXXX ). And I lost one of my jobs causing a loss of income My mortgage company was offering a forbearance option that allow to put your mortgage payments on hold with the option to after workout a repayment agreement, I applied and I qualified, my mortgage company than 2 more times asked if I wanted to extended my forbearance which I did and qualified, My forbearance agreement is coming to an end of this month and at the end of XXXX I reached out to the mortgage company to ask some type of repayment plan or modification Only to receive a notice saying that they are not willing to help and the only options was foreclosure or short sale I am a single person, battling XXXX and still working 2 jobs in order to have my home, why would a bank offer to pause payments only to than deny any assistance to cover those payments and take someones home, I feel it was done in bad faith and deceiving people.
This should not be allow by any bank, we all suffer from this pandemic ... no bank should take advantage of it by taking peoples homes I feel that i am being descriminated upon, from being a single woman suffering from a deadly diease ( XXXX ) and not doing well at all SLS has lied to me since XXXX, first by saying they were sending a package, only to receive denial letter, saying you had reviews my package, which was a lied, this happen 3 times,, than finally you did send me a package, i sent back, and the same day you received my package, ( per confirmation of customer service rept that i spoke with ) you sent a denial letter how can in compliance you reviwed my package, understood my hardship? without even looking at my documents?
also not to mention that the fact that the RI housing comission had sent 5 3rd party authorizations, requested numerous requests to speak to someone and no one ever called or emailed him.
the fact that i had a collection representative called me XXXX weeks ago, and was extremelly rude and treating, I have recorded and so should you, due to her attitude I ended up in the hospital that night with an anxiety attack because i could not breath ( i alaready have XXXX and XXXX issues ) this is unfair, unethical, descimination I am writing to you in regards to my numerous requests for a modification of my loan due to being affected by covid.
After reaching out to SLS in XXXX to explain that I was back to work and I would like to work out some time of work out plan I was told a package would be send out to me, I never received such package and instead i received a denial letter, I then contacted SLS again and asked how can they make a decision without any factor and reasons, I was told again that another package would be mailed out, again never received one, and again received another denial letter.
Finally on XX/XX/XXXX i spoke to someone and they sent me a package via email, which i sent back on XX/XX/XXXX, and was received by your company on XX/XX/XXXX, well today I received a letter dated XX/XX/XXXX, again with a denial of any type of work out package of any form.
Please explain to me, how can you receive my documents, along with my hardship letter and on the same day you review the package and send out a denial letter, I am forwarding all this information to al the media outlets, this is not just unfair, its umanly, if they took the time to read and see my issue, I know something could be done, all my representatives in my state can not believe this is happening, my local TV station wants to interview me.
My letter to the bank : I am writing this letter to request a mortgage modification that will allow me to continue to make my mortgage payments. Due to the impact of the stay-at-home order resulting from the Coronavirus pandemic, I lost my jobs temporary from XX/XX/XXXX to XXXX 2021my monthly income.
I am a high-risk person, battling XXXX and the sole provider, for my home, and taking care of my only companion my dog that is also battling XXXX, and being home due to the pandemic cause a very hardship on my income and in my health as well.
I reached out to SLS for a forbearance agreement which had been granted to me. And I am very thankful for it, but I would like to now find a solution to repay my mortgage and continue my payments.
I would like to suggest an alternative that I have seen with other servicers and loan pools in allowing a first mortgage at a lower principal amount and a silent second mortgage. This approach provides for an affordable monthly payment. The servicer receives interest payments and upon future sale or refinancing full payment of the second mortgage.
May we explore this alternative, " non-standard '' loan modification? Although, I would argue over the past four years this loan modification with a silent second or unpaid principal balance agreement has been more standard in securing a mutually acceptable and affordable retention plan.
I understand that SLS had provided with a mortgage modification in XX/XX/XXXX when my divorce finally become final, and due to my divorce hardship, I went on and found a part time job XXXX in XX/XX/XXXX so I could have more income and my home business that I had to put on hold ( 3 years ) during my divorce, due to health reasons and XXXX, I finally started to work on that again in XXXX of XXXX, and I was able to keep up with the payment on time until I feel a month behind in XXXX of XXXX due to health issues, but I than caught up with my payments even on the forbearance agreement.
I can be reached at XXXX any time after XXXX XXXX or by email at XXXX, Sincerely, XXXX XXXX
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| 06/05/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Email : XXXX XXXX XXXX XXXX Specialized Laon Servicing XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CO XXXX LOAN NO XXXX DISPUTE UNDER FDCPA ( Violation 809 Not Validating and charging fees with disputed amount ) As per requested dated XX/XX/XXXX for clarification and deadline to send response of XX/XX/XXXX has passed with no response.
After receiving loan modifications documents I need clarification before documents signed and returned for payment to start on XX/XX/XXXX. Its XX/XX/XXXX I received not classification. THEREFOR NO PAYMENTS CAN BE MADE AND EXTENSION SHOULD BE GRANTED.
As stated on my XX/XX/XXXX request this is my official dispute that I do not money to anyone in US including SLS for mortgage loan of my home.
MATTER OF FACTS SLS OWES ME REFUND FOR ENTIRE FEES CHARGED {$2400.00} PLUS AND {$5900.00} FOR OVER PAYMENT TOTAL AMOUNT OF REFUND {$8400.00}.
I HAVE SEVERAL OTHER DISPUTES ON THIS LOAN AND SLS CONTINUED TO VIOLATE FDCPA 809. Not validating debt and charging fees while multiple disputes have not been resolved and timely filed.
This dispute is based on Loan Modification received on XX/XX/XXXX dated XXXX XXXX XXXX FDCPA dispute valid if its filed within 30 days.
Based on the history this dispute will be sent to Attorney General of Colorado that SLS comply with FDCPA laws, XXXX XXXX and CFPB.
FACTS OF DISPUTE XXXX. Balance on the loan is not correct. In XXXX XXXX {$99000.00} was paid by XXXX. According to XXXX XXXX XXXXk they applied principal, interest and escrow from XX/XX/XXXX to XX/XX/XXXX response to CFPB complaint XX/XX/XXXX, " XXXX and recently reiterating the same Exhibit A. Total of 58 months payment.
XXXX. My loan is fixed interest rate so principal of {$310.00} from XXXX to XXXX principal Exhibit B should have been applied to my account of {$17000.00} for 58 months.
XXXX. Only principal applied was {$25000.00} which is principal reduction exhibit A and not additional {$17000.00} XXXX. Property tax from XX/XX/XXXX to XXXX {$14000.00} exhibit C.
A. Principal balance on XXXX XXXX was {$110000.00} B. Payment of {$99000.00} made in XX/XX/XXXX XXXX Less XXXX equals to {$86000.00} ( {$110000.00} less {$25000.00} ) XXXX The loan was transferred to SLS on XX/XX/XXXX principal balance of {$85000.00} is not correct exhibit XXXX.
XXXX {$99.00}, XXXX les {$25.00}, XXXX principal reduction, less {$24000.00} principal, less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00}, less fee {$1500.00}, less interest XXXX ( 58 months ) {$35000.00} equals to is the principal balance on the loan should have been on XX/XX/XXXX {$61000.00} not {$85000.00} XXXX. Property tax from XX/XX/XXXX to XX/XX/XXXX is {$9800.00} not {$13000.00} XXXX. Of {$60000.00} paid by state {$17000.00} exhibit F provide how did XXXX come up this figure and provide tax bills for XXXX to XXXX XXXX. ( I DO NOT NEED ESCROW ANALYSIS BUT TAX BILLS ONLY ) XXXX. Around XX/XX/XXXX state paid {$7800.00} of which {$2.00}, XXXX tax was applied how did SLS came with this amount and provide property tax bill only. ON XX/XX/XXXX {$17000.00} AND XX/XX/XXXX PROPERTY TAX {$2700.00} WAS APPLIED TO ACCOUNT EXHIBIT D F AND PROVIDE TAX BILLS ONLY DO NOT PROVIDE ESCROW ANALYSIS.
XXXX. IN 5 MONTHS, {$2700.00} PROPERTY TAX WAS APPLIED PROVIDE TAX BILL FOR THIS ONLY XXXX. Why there is escrow shortage property tax bill for {$3200.00} for XXXX and XXXX to XXXX {$3300.00}.
XXXX. Why payment is due on XX/XX/XXXX when I have 3 months forbearance and payments start on XX/XX/XXXX has been approved?
RESPONSE HAS TO BE RECEIVED IN 7 DAYS FOR ME TO FURTHER REVIEW AND LOAN MODIFICATION THAT CAN BE SIGNED RETURN SO PAYMENT CAN BE MADE ON XX/XX/XXXX.
CONCLUSION I am using two methods none seems the amount I come balance of {$64000.00} and the balance of {$64000.00} is not correct.
Method one : Unapplied principle of {$24000.00} based on exhibit A should have been applied but have not been applied.
XXXX payment of XX/XX/XXXX was {$99000.00} Less principal reduction {$25000.00} Less escrow from XX/XX/XXXX to XX/XX/XXXX {$14000.00} exhibit C Less interest XX/XX/XXXX to XX/XX/XXXX XXXX Exhibit B Less fee {$1500.00} The balance is {$24000.00} miss applied and is missing payment.
BALANCE AS OF LOAN MODIFICATION DOC OF {$64000.00} IS NOT CORRECT SHOULD BE REDUCED BY {$24000.00} ( {$64000.00} LESS {$24000.00} = {$40000.00} ). ON XX/XX/XXXX LOAN TRANSFERRED SHOULD UNPAID PRINCIPAL BALANCE OF {$40000.00} NOT {$85000.00} NOTE : If you disagree with property tax exhibit C provide me copies SLS and XXXX has for both method one and two with property tax bill only.
METHOD XXXX Principal balance on XX/XX/XXXX was {$110.00}, XXXX exhibit XXXX {$110000.00} Less principal reduction {$25000.00} exhibit A Less principal balance misapplied funds {$24000.00} Balance should be {$62.00}, XXXX not {$86000.00} or {$85000.00} ( on XX/XX/XXXXXXXX ) Add {$9800.00} property tax from XX/XX/XXXX to XX/XX/XXXX exhibit C Add {$2900.00} property tax bill for XXXX to XXXX exhibit C Add property tax for XXXX {$3000.00} from XX/XX/XXXX to XX/XX/XXXX for 11 months Exhibit C.
{$77000.00} ADD {$9800.00} Add {$2900.00} Add {$3000.00} Total {$77000.00} Less {$9800.00} property tax XXXX XX/XX/XXXX exhibit C Less {$2900.00} for XXXX exhibit C Less property tax {$3000.00} Balance {$62000.00} State payment {$60000.00} plus {$7800.00} = {$68000.00} BALANCE ON THE LOAN SHOULD BE XXXX AND SLS OWES ME REFUND OF ( {$5900.00} ) not I owe {$64000.00} based on loan modification should be refund amount of {$5900.00}.
I OWE NOTHING ON THIS LOAN BUT SLS OWES ME REFUND AMOUNT OF {$8400.00} NOT {$64000.00} IF YOU DISAGREE PROVIDE ME ENTIRE PROPERTY TAX CONTRARY TO EXHIBIT B AND PROVIDED ME ITEMIZE RECORDS WHY YOU DISAGREE.
THIS HAS TO BE TO BE RESPONDED TO ME IN 7 DAYS OR EXTEND LOAN MODIFICATION PAYMENT DATE FROM XX/XX/XXXXXXXX WHEN I WILL PROVIDE RECORDS THAT IS CONTRADICTING Note : No exhibits included in the dispute was provided on XX/XX/XXXX.
S/S. XXXX XXXX
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| 08/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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Due to XXXX, economy, illness and taking on care of XXXX of my grandchildren I fell behind with my mortgage payments. Over past 3 years have attempted numerous times to contact a live person at " SLS '' Specialized Loan Servicing, most often only reaching voicemail and more often than not mailbox was full & call disconnected. On the rare occasion I was able to leave a message no return call was received. During this time I was attempting to correct the situation. Fast forward to XX/XX/2022. In an attempt to bring the mortgage payments current ( at this time XXXX behind ) I was finally able to receive permission to cash out my retirement and cashiers check for {$15000.00} was issued XX/XX/2022 and mailed XX/XX/2022. I received a letter dated XX/XX/2022 from SLS returning the cashiers check uncashed & letter noting " We are unable to accept funds for less that total amount due ''. Following the cashiers check that was mailed I was working to send in the additional funds to meet the reinstatement amount provided from SLS in the monthly statement {$23000.00}. I have to admit, when the letter returning the cashiers check and note only accepting total amount I panicked. I began researching full financing. XXXX XX/XX/2022 I was finally able to locate someone willing to work with me and began the process. I contacted SLS for a payoff quote ( number 1 ) that was never received in email or regular mail. A release was signed with the title company so a new payoff quote could be requested in order to set up the financing and schedule closing. Payoff quote ( number 2 ) was received by title company XX/XX/2022 {$150000.00}. Called SLS XX/XX/2022 to confirm SLS will accept the payoff and asked where/how to send the funds for payoff was assured yes and to follow instructions on the payoff quote. spoke with title company and new payoff quote was requested to line up closing dates. The corporate fees in the payoff quote dated XX/XX/2022 were {$2100.00}, new payoff quote dated XX/XX/2022 the corporate fees jumped {$4600.00} for new total in less than a month to {$6800.00}. Title company asked me to reach out to SLS to attempt to get a breakdown or at least an explanation of why the fees jumped so munch in less than a month. I was shocked ( was able to reach a live person at SLS for the 2nd time ). Called SLS XX/XX/2022 XXXX spoke with XXXX XXXX requested the breakdown, will not provide dollar amount breakdown without written specific detailed request and must be physically mailed only to SLS will not accept a faxed request. The only information I was able to obtain was the following : Foreclosure/attorney fees, Escrow payout, Outstanding accrued fees. It sounded like the jump in fees was from the filing of the foreclosure. During this phone call no payoff quote as requested and financing was moving forward with this quote despite the jump in fees. At time of this call the payoff quote was good through XX/XX/2022 with the increased fees. It was later discovered sometime after the phone call with XXXX XX/XX/2022 XXXX an employee with SLS processed another payoff quote that was NOT requested by myself or the title company. On XX/XX/2022 XXXXand I called SLS and spoke with XXXX and transferred to XXXX and advised if the issues to day with payoff quote dates and who/when requested, advised of closing documents signed/notarized XX/XX/2022 with payment processed according to the payoff quote, notified SLS/XXXX the SLS has to honor the payoff quote, per XXXX unless the additional fees are included from the most recent payoff quote ( SLS employee requested not myself or title company ) the financing would be not be accepted, repeated the payoff quote myself/title company received was good to XX/XX/2022 and closing has been completed with the money transfer, per SLS/XXXX will not be accepted unless the additional fees from new quote are included, finally placed on hold & was transferred to XXXX and all repeated again and escalation case was opened and sent to the foreclosure department and I was instructed to call XXXX for updates/status, assured SLS I will be calling back XXXX eastern ( SLS is mountain time ) for answers as closing was signed XX/XX/2022. Called XXXX XX/XX/2022 XXXX EST spoke with XXXX requested status of the escalation at XXXX call disconnected, called back XXXX EST spoke with XXXX for update was advised not notes no update has been posted only email in process, advised would call again in morning. Called SLS XX/XX/2022 XXXX EST spoke with Renette had to go back over all of the same information from setting up the escalation and asked for update and had to repeat same information several times, noted the payoff quote I have is good to XX/XX/2022 and closing has already occurred for {$160000.00} per payoff quote, stated I need answers today as unable to stop the process for payment transfer, was transferred again to the foreclosure department escalation team, spoke with XXXX again and had to repeat everything again, still no update email still processing. Called SLS XX/XX/2022 XXXX EST spoke with XXXX requested to be transferred to the foreclosure department escalation team, spoke with XXXX again for status/update, email was processed today, will not honor the payoff quote that was good to XX/XX/2022 for {$160000.00} unless the additional fees from the new quote were included, I advised this was their employee error not my error and told them they need to honor this, it was repeated must follow their process and must go by most recent payoff quote, this repeated several times and I became frustrated instead of becoming update or nasty I advised would be calling again Monday XX/XX/2022 to speak with someone else. As of XXXX EST unable to reach anyone at SLS , calls go to voicemail box that is full. Summary : SLS refusing to honor payoff quote, SLS refusing to admit employee error. Note : With the financing I was able to obtain there will be absolutely no profit or payment to myself.
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| 05/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased a home in XX/XX/XXXX that was on a parcel being split/apportioned. The paying of taxes was clearly outlined in the XXXX documentation ( I pay 60 % of the XXXX property taxes, the rear property pays 40 % ) that covers my property and the newly apportioned home behind me -- given my previous dealings with Specialized Loan Servicing ( SLS ), I understood this would not go smoothly and took every effort to get ahead of any issues that may arise, they are documented below. I have recordings of every single call if there are disputes regarding the content of my communication with SLS.
XX/XX/XXXX - I call SLS, explain that my taxes appear to be complicated given the nature of the split property and I ask what is required to ensure this process goes smoothly. I am told to wait for bills to be received and am assured there will be no problem. I ask for a phone call when documents are received to ensure they are processed correctly XX/XX/XXXX - I call SLS to follow up as I have not heard from anyone and suspect my questions haven't been processed correctly. I am assured that, again, the taxes will be paid without issue and not to worry. The agent provides me the correct terminology to explain my concern, that the property is being newly apportioned and that I can upload my XXXX documents to XXXX and they will be processed by " XXXX. '' After the call, I attempt to upload my tax documents, the website is broken, it simply does not load an enter button. I am a staff-level XXXX XXXX at XXXX, I do everything in my power to force my files to upload and the website is still simply broken.
XX/XX/XXXX - I am no concerned that I haven't heard anything regarding the payment of my taxes, the XXXX XXXX XXXX ( XXXX ) still shows the full outstanding balance owed. I call SLS and am told my documents were ( shockingly ) never received. I am told to use the mobile app. According to friends at XXXX, the ios app has been removed from the XXXX XXXX by XXXX and is not available. The agent tells me I am confused but that I can instead fax my documents. I fax my documents from my office, the confirmation is received at XXXX Central Time, all three pages of my documentation outlining my tax situation have been received by the SLS tax department. I am told by the agent not to worry, any issues caused by non-payment will be covered by SLS. The cover page of my fax requests a callback when the documents are processed ; I never receive a call.
XX/XX/XXXX - I have not heard anything, the XXXX website shows no taxes have been paid, I call SLS tax department and am assured my taxes will be paid, not to worry. I figure SLS is being an excellent steward of my escrow funds and will pay at the latest time possible. My taxes owed are 60 % of {$10000.00} which is equal to {$6000.00}.
XX/XX/XXXX - My property taxes have not been paid. My taxes are now delinquent, I am assessed a late fee of 7 %, and I now owe {$6400.00} to XXXX, a delinquent penalty of {$420.00}.
XX/XX/XXXX - I receive a XXXX next day envelope from SLS, inside is an account statement and check for {$9400.00} without any other explanation. I check online to see that my escrow balance has been reduced by {$9400.00}. I'm now positive that SLS has made a grave mistake and does not know how to proceed.
XX/XX/XXXX - I call SLS and receive an explanation that due to non-matching property IDs, SLS is unable to pay the property taxes on my behalf. I'm understanding but am concerned about why, after five phone calls dating back to XXXX, SLS was unable to inform me of this fact until after the property tax due date has passed. SLS ' resolution of closing my escrow account, after the taxes have become delinquent is obviously unsatisfactory. The agent clearly understands this as explained and affirms that SLS will cover delinquent fees, however it is now my personal responsibility to pay my property taxes. The agent tells me in no uncertain terms that I am to pay the taxes and furnish to SLS the receipt of tax payment, at which point I will be reimbursed for the delinquency fees. I deposit the escrow account check which settles into my bank account on XX/XX/XXXX.
XX/XX/XXXX - I pay my property taxes directly to XXXX online, a total of the owed {$6400.00} plus a {$1.00} service fee. I save the payment receipt.
XX/XX/XXXX - I call SLS to ask how to be reimbursed for the delinquent fees, I am told to upload the tax documents. I receive a new pin for uploadmytaxdoc.com as the agent suspect my pin may have been invalid previously. I try to upload the payment receipt to uploadmytaxdoc.com which is still broken. I fax the document to the SLS tax department fax number.
XX/XX/XXXX - I have not heard from SLS, obviously they must be dealing with a long backlog of delinquent tax penalty reimbursements so I call to check the status of mine. I am told buy the agent that I must upload my documents again and that XXXX will work on XXXX, this turns out to be the case. I am also told that something was mixed up by the research team, and the agent will re-submit the claim which will be approved and paid out by XX/XX/XXXX. I am satisfied and feel that I will finally be made whole.
XX/XX/XXXX - In my quarantine boredom, I decide to check on the status of my guaranteeed-by-XXXX XXXX XXXX delinquent penalty reimbursement. I am told by the agent that while she understands my explanation and agrees that the notes in my file confirm that I should be reimbursed, the research back office has indicated there is no amount to reimburse me for. She speaks to her supervisor who asks her to resubmit the claim as there must have been an error. She explains that due to a backlog of cases, it may even take up to 10 days. I understand this, I have waited six months for satisfaction, what is 10 more days?
XX/XX/XXXX - 10 days have passed, I have not heard back from SLS and turn to the CFPB to resolve this issue before I have no choice but to pursue legal action.
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| 10/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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SLS Mortgage has been adding nondescript fees/assessments to my mortgage for no less than a year a year is the lower bound discovered so far.
1 ) I am one month behind on my mortgage XXXX XXXX is owed XXXX but SLS refused to accept the payment and insisted that two payments be made this month.
2 ) Approximately two months ago {$1000.00} was assessed/fees showed up on my mortgage bill without explanation -- - but I paid {$500.00} with the intent of paying the remainder the following month. When I realized I didnt know what I was paying for and the information online was useless I contacted SLS ; the matter remains unresolved.
Two weeks ago, {$500.00} in these nondescript fees were outstanding. Between XX/XX/XXXX and XX/XX/XXXX another {$500.00} in nondescript fees/assessment has been added so the nondescript fees are up to {$1000.00} again. SLS is trying to foreclose it cant be accomplished when I pay the mortgage so SLS is creating s fees/assessment sans explanation. I doubt SLS will allow me to respond with information to demonstrate line by line how baseless these nondescript fees/assessments truly are. If they are legitimate, I will pay but I am 99 % certain these assessments/fees are illegitimate and have no basis in truth or fact.
Although I am ONE month behind as XX/XX/XXXX and attempted to pay the mortgage it was refused : my payment for XXXX payment will not be accept this month. I will be 2 months behind and then with 5 days, 3 months behind. SLS refused my XXXX payment on XX/XX/XXXX. An unending and inexplicable cascade of assessments and/or fees are being placed on both my mortgages. The larger mortgage has the most significant fees. I have not failed to make a payment as scheduled or cancel and reschedule when necessary, in ADVANCE. This month the mortgage company doesnt accept my XXXX payment but within the last 8-12 weeks more than {$1500.00} in fines/assessment have been added to my account and these fees/assessments are wholly unknown and unexplained I do not believe I owe any of this as I pay late fees with the payment. XX/XX/XXXX I was advised that late fees arent been charged to customers at this time -- - that is not reflected in my account. The customer service representatives ( CSRs ) give no help as they seem as uninformed about SLS business and reasons for various actions such as fees/assessments.
The mortgage company is refusing my payment for XXXX as of XX/XX/XXXX. This is important because there is a standing grace period until the XXXX of each month. However, on XX/XX/XXXX the supervisor, as I was told ( by employee # XXXX, XXXX XXXX, had to modify the payment I scheduled online. The supervisor ( employee # XXXX, XXXX XXXX refused to give her employee number more than 4 times, and then refused to cancel the scheduled payment UNLESS I agreed to pay both the past month and current month. Meaning, I had to agree to either pay nearly {$4500.00} or {$3900.00} XXXX XXXX and XXXX XXXX within the next two weeks by XX/XX/XXXX.
As of XX/XX/XXXX I do not anticipate the funds and phoned SLS to request cancellation of payment for {$3900.00}. I called to request cancellation on XX/XX/XXXX at XXXX XXXX and promised to pay regular mortgage for XXXX of {$1900.00} the following day -- payday. But I communicated my intent to firm confirm or disprove the increasing nondescript fees/assessment before those payments would be made. XXXX ( employee # XXXX XXXX indicated she was unable to get the payment changed from pending to cancelled the call was an hour. I phoned at XXXX to check status change as XXXX indicated the system was not updated and did not show cancellation of the schedule payment for {$3900.00}. So, when I phoned at XXXX I spoke with XXXX XXXX employee # XXXX XXXX and she advised me that she could not get the transaction cancelled. Nowhere on SLS online payment section does it indicate, mortgage payments scheduled online could NOT be modified or cancelled online after submission. The end user must call and effectively plead with supervisors to modify any errors or needed changes that end users have made online.
I've been paying nondescript and truly unknown fees/assessment until I realized this was a pattern and I that I didnt have answers for the extra costs which are significant I dont know what I am being asked to pay for. I do not have extra income from 2nd job so it is untenable to pay anything out of the standard mortgage payments. And each time I addressed the nondescript fees/assessment, customers service agents offered various explanations/information, I requested the information in writing and was told " research '' would look into it. After several weeks, on XX/XX/XXXX I was finally told I would have to submit a request for the explanation in writing and submit it to a PO Box -- no physical address could be or was available, only a PO Box . Verification of receipt is dubious.
I have communicated need for explanation before paying these nondescript fees/assessments but that isnt the way SLS does business and has communicated XXXX XXXX, employee # XXXX ) SLS intent to begin foreclosure proceedings XX/XX/XXXX.
Because my payment is being refused and nondescript and expensive fees/assessment are escalating there can only be one outcome anticipated by SLS -- - foreclosure. While I can bring the account current within 3-4 months and should have resolution concerning the fees and assessments SLS is conducting business so as to ensure foreclosure. I will have to make three payments next month to forestall foreclosure proceedings AND SLS will insist that the fees/assessments also be paid.
Why is the mortgage company coming on my property and documenting false information, checking my doors and windows and documenting gas off when that isnt and wasnt true? Is that legal? The document was downloaded from my account.
SLS wants to foreclose on my home using any means available to them.
This is reminiscent of XXXX XXXX in XXXX.
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| 09/03/2020 |
Yes |
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- Trouble during payment process
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Web |
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In the past from XXXX my loan was being serviced by XXXX XXXX XXXX. During a State Of Emergency that happened in the State Of Florida, due to a Hurricane Natural Disaster, both our President and our governor tried to make it possible for homeowners not to fall behind and lose their homes, so they decided that the banks should forgive the monthly debts. Florida homeowners were given the option to bury the months owed into the back end of their loan principal. Mortgage lenders and their loan servicers were suppose to work with the homeowners to accomplish burying the monthly payments owed during the Sate Of Emergency into the back end of their debt. For some of us this did not happened because most lenders and servicers saw this as an opportunity to increase the years of the loan term or increase the monthly payments of the homeowner. This is what XXXX XXXX XXXX tried to do to me a second time. The first time I asked for a modification to lower my monthly payments they approved it and did not explain what a loan modification really en-tales. All they did was call me and tell me that lower my mortgage payments was approved, they sent me over some time sensitive documents for me to sign and fax or email back to them. I did not find out that they modified my loan terms until we had a Natural Disaster in Florida and I was trying to get the 2 months I owed buried into the back end of my loan, but Instead of XXXX XXXX XXXX working with me as a homeowner, what they did was try put my home at risk to go into foreclosure and kept sending me foreclosure notices and leaving them on my door. By XXXX XXXX XXXX offering a loan modification with 10 more years of payment instead of putting the 2 months of mortgage I had owed, I chose to borrow the money I owed from another source to get my loan current. Once I was able to catch up with my payments and did not take XXXX XXXX XXXX Loan Modification that would have added 10 more years to my mortgage for 2 months of missing payments, XXXX XXXX XXXX decided that they will no longer be servicing my loan and they sent my account to a company named Specialized Loan Servicing. Since being with Specialized Loan Servicing, my mortgage has increased 3 times since I have been with them. Not only that, they somehow feel as if you owe a payment and they have your bank information they can draw money from your account to pay what is owed. Specialized Loan Servicing once withdrew {$1800.00} from my account for a mortgage payment that was already paid, and they did this without my authorization. As of XX/XX/2020 and XX/XX/2020 my mortgage was {$370.00} less than what I will now have to pay for the month of XXXX and XXXX. I recently went online to make a payment and realized that my mortgage that I am currently struggling to afford because of all Specialized Loan Servicing fees and other increases, my mortgage was now increased another {$370.00}. They did this because I requested that they buried one of my loan payments to the backed of my loan during the State Of Emergency with COVID-19 and they were now aware that I was a displaced employee. Instead of helping me with the payment I was not able to make on time, they decided to use my unfortunate circumstances and raised my mortgage through the use of my escrow to add another {$370.00} on my monthly mortgage payment that was already increased to {$1200.00} to {$1200.00} to {$1500.00}. I get 10 phone calls that I log and take pictures of a day from live agents and automated systems if I am even a few days behind on my payments. When you are a homeowner in trouble, instead of helping they take advantage, they increase your payments if you don't take their modification, if you take the modification they tag on 5-10 more years of payments on your loan agreement. This is crooked. Specialized Loan Servicing only help is for me to take a loan modification to lower the payment back to {$1200.00} but they will have to extend my mortgage loan for another 5-10 years. This is crooked, this is wrong and unjust to know that hard working people who are struggling in these harsh times are being picked on, bullied, harassed, and being put out of their home because of crooked companies such as Specialized Loan Servicing. They are being divisive and are working to put homeowners in more debt or trouble by putting their homes into foreclosure. Here is a link to one person who has filed a class-action lawsuit and their are many others like this example or worse. https : XXXX. If you check any online reviews or even that of the XXXX ratings you will see that they are at an " F '' and there have been many complaints about this companies shady actions towards homeowners. Other online reviews from consumers have shed some light on this company, XXXX XXXX XXXX and a few other mortgage servicing companies, but Specialized Loan Servicing is the worse of all of them. The company has a history of harassing customers, they have a history of over charging customers who make payments over the phone whether it is automated or with live person, they have a history of accessing and withdrawing funds from consumers personal bank accounts without their knowledge or permission, and they also have a history of causing hard working Americans to lose their homes by modifying their mortgages through the use of increasing their escrow payments or creating an escrow shortage and blaming the increase on the previous servicer. This to adds on more to your debt and it also increases your mortgage payments that you were already struggling with before your account was forwarded over to them. Please forward this to the right department as their are a lot of consumers who do not know who to turn to on this matter, much less alone file a complaint to the right people to have them investigate and put a stop to this injustice being done to homeowners. we all need your help dealing with this XXXX of a company called Specialized Loan Servicing.
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| 07/30/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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In XXXX of XXXX we received a letter from XXXX XXXX XXXX Home Mortgage that our XXXX XXXX XXXX had been transferred to Specialized Loan Serving. On XX/XX/XXXX I received a letter from Specialized Loan Serving that our mortgage was transferred to them and that no other terms of our note and mortgage would be changed. This is where our nightmare begins. We had a forbearance on our mortgage at the time due to the fact I had lost my job in XXXX of XXXX ( XXXX ) we were to start making payments 3 months later, in that 3 month period my husband XXXX lost his job due to medical issues, and XXXX XXXX XXXX extended the forbearance for another 3 months and our payments were to start on XX/XX/XXXX and the missed payments were to be put on the back end of our loan. I started calling Specialized loans in XXXX of XXXX to make sure we were all on the same page, their response to me was that they didn't have all the documents from XXXX XXXX XXXX and too call back next week. I continued to call every week from XXXX of XXXX to the end of XX/XX/XXXX, I would receive the same response that they didn't have all the documents. I called XXXX XXXX XXXX in XX/XX/XXXX and they informed me that all the documents had been sent too Specialized loans ( phone call is recorded ). In XXXX of XXXX XXXX and myself had assumed the loan due to the death of Mrs. XXXX XXXX XXXX. In XXXX when the original loan was done with XXXX XXXX XXXX XXXX and XXXX were both on the Deed of Trust and Note. This loan has been in XXXX 's name since that date. Specialized loan stated that they never received the documents from XXXX & XXXX In XXXX of XXXX I faxed Specialized loan the Loan Modification Agreement along with the death certificate for XXXX XXXX XXXX. Specialized Loan continued to block myself and XXXX from our mortgage account and would not discuss the account with us until the end of XX/XX/XXXX. At the end of XX/XX/XXXX when they finally acknowledged us I requested a hardship package because they said they never received one from XXXX & XXXX I was told they couldn't send me one ( phone call recorded ) I asked what I was suppose to do and Specialized Loan informed me that there was nothing I could do since they were foreclosing on my property. We immediately made arrangements to meet with a lawyer and that appointment was sent for XXXX of XXXX. We had a meeting with the attorney and he instructed us to send in a payment, we sent a payment in XXXX of XXXX in the amount of XXXX ( I do have a photo copy of the check along with the certified mailing to Specialized Loans. ) We received a letter dated XX/XX/XXXX returning the check and stating that they are unable to accept funds for less than amount due and that certified funds are required. We contacted the attorney and he instructed us to go thru a certified HUD Counsel. The certified HUD counsel was thru XXXX XXXX XXXX. Shortly after Covid 19 hit and everything was shutdown. We received 2 calls from Specialized Loans in XXXX of XXXX putting our loan in forbearance ( both phone calls are recorded ). In XXXX of XXXX XXXX XXXX XXXX submitted all of our paperwork to Specialized Loan. In XXXX they closed our file stating that they didn't receive all the documents. Also in XXXX of XXXX we received a letter stating that all documents had been received, so which one was it you closed the file or received the documents???? We had a meeting with the HUD Counselor and she made the decision to resubmit the documents.. We received a letter dated XXXX of XXXX that we were approved and that our first payment of XXXX was due XXXX of XXXX. We were under a trial period for loan modification and we continued to be harassed by Specialized Loan Serving demanding full payment ( phone call recorded ). We made all of trial payments on time and by a letter dated XX/XX/XXXX we were notified that we were eligible for a Mortgage Relief Option. We received the letter and immediately called our attorney for review the problem was that we couldn't see him until after the XX/XX/XXXX deadline. When I called Specialized Loan about it I was told it had to be returned by XX/XX/XXXX or it would be voided. We never had a attorney review the documents. We made trial payments in XXXX, XXXX and XX/XX/XXXX in the amount of {$1700.00}. In that time frame Specialized Loan Services has charged us {$270.00} in late fees. In XXXX of XXXX with our first payment under the Loan Modification Agreement we were charged XXXX in late fees. From XXXX of XXXX until present date of XX/XX/XXXX we have been charged over {$30.00}, XXXX and I want to know for what?????? I have called and asked for answers the last call being placed today XX/XX/XXXX and was told you need to put it in writing are you serious you have charged us this amount and you don't know why. In XXXX of XXXX they waived fees totally $! XXXX they were never posted to my mortgage, where is it at. I have paid since XX/XX/XXXX thru today I have paid {$18.00}, XXXX where did it go????? I want answers and to know where our money has gone, we asked for a lower interest rate it went from 4 to 3.2, they changed our payment for escrow and it increased from XXXX to XXXX we are almost back to the original payment amount. I want a lower interest rate and affordable payment. They will not work with us or answer any questions to the charges. We were ready to start our payments in XX/XX/XXXX like our previous agreement with XXXX XXXX XXXX and from XXXX to XX/XX/XXXX we were blocked from account or trying to work out any payment for the mortgage and if title work and attorneys fees that we were charged they would have seen my husbands name was on this mortgage and they had no business blocking him. Their intentions were to steal our property. I want answers, thank you for your time and any recordings that you may want please feel free to request them I have everyone of them recorded.
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| 01/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I am filing this complaint to address several significant areas of concern during and following the submission of my Loss Mitigation Application ( RMA ) dated XX/XX/2018, and also the Notice of Error letter, submitted XX/XX/2018.
Throughout this entire process, it is clear that SLS and its representatives are operating in a deliberate unethically discriminatory manner. While suppressing all means of communication and correction, it is also apparent that they attempt to prevent me from seeking my right to pursue available alternatives to foreclosure.
Highlighted below are some of the more egregious and erroneous actions perpetrated in the very short span of my seeking loss mitigation assistance. I have provided all documentation to support and bolster each claim in my charge against SLS.
XX/XX/2018, I submitted to SLS an RMA application seeking a short negotiated payoff ( charge-off ). On XX/XX/2018, SLS reviewed the remainder of my submitted documents, and the application status updated to complete. ( SLS did not meet regulatory guidelines by failing to provide written notices as well as requests to have this confirmation in writing ) XX/XX/2018, SLS representatives falsely stated that XXXX XXXX does not allow short negotiated payoffs, the subject property is in an equity position, and that I would have to submit another application that does not select short negotiated payoff as an option. Despite their false assertion, I knew that charge-offs, its definition, and implementation are part of XXXX XXXX Single-Family Seller/Servicer Guide chapter 9210.1.
XX/XX/2018, the outcome of the Foreclosure Settlement Conference, held at the XXXX Supreme Court, was a signed agreement that SLS would provide a full interior/exterior appraisal to compare our vastly differed values accurately. The property value of my interior/exterior appraisal is $ XXXX whereas SLS 's desktop estimate was $ XXXX. SLS and its representatives had full disclosure of the preexisting interior damage before the RMA application yet they did not communicate this information to XXXX XXXX contrary to its ' Seller/Servicer Guide chapters 8403.1 and 9202.5.
On XX/XX/2018, the BPO company, hired by SLS to perform the interior/exterior appraisal, informed me, via phone, that they will not schedule an appraisal until SLS confirms that they will either provide a safety mask ( for mold throughout the house ) or compensate them for their purchase of a mask. ( A hazard distressed BPO servicer is required as stated in XXXX XXXX Single-Family Seller/Servicer Guide chapter 9210.3 ( 2 ) ) During a self-initiated phone call to SLS on XX/XX/2018, I discovered that SLS stopped processing my RMA application, no agent was assigned, no valid, verifiable explanation available as to why. Since XX/XX/2018, there were no requests for me to supply any additional information, no denial notices, written notice of loss mitigation options available, or the right to appeal any adverse decision made. ( Violation of RESPA 12 CFR 1024.41, b, c, d, e, h ) On XX/XX/2018, SLS representatives attempted to initiate dialogue with me to present what they called an " alternative settlement proposal. '' Within their letters, they would make the following claims : 1. XXXX XXXX doesn't accept short negotiated payoffs but has secured a one-time approval 2. The settlement is based on the lien amount only 3. Their exterior-only appraisal is $ XXXX ( $ 100K less than previously asserted yet in clear opposition to the Court instruction and agreement to conduct an interior appraisal ) 4. They have approval from XXXX XXXX to sell the property for $ XXXX 5. XXXX XXXX XXXX stance is that their contractors can do the needed repair work at the subject property ( sight-unseen ) for $ 75K less than the itemized contractor estimate supplied in my RMA application which also would include expenses not provided in my report. With each correspondence, under threat to proceed to litigation, the time to accept or respond to their offer was 15, 10 and 5 days.
On XX/XX/2018, SLS attempted to validate their reason for not performing an interior appraisal as due to the presence of extensive mold. However, this was not new information. The Court understood this fact beforehand and therefore instructed SLS also to provide a full-appraisal similar to the one I had supplied with the RMA application to which SLS agreed and signed off. Though SLS and their hired BPO Company both knew of the extensive damage and presence of mold, they have attempted to provide their land-only BPO as reliable and accurate. Within the report, they entirely omitted any mention of the preexisting hazards. Though the subject property is a single family house, their BPO reclassified the property as vacant land and used a wide range of nonqualified varied comparables that include commercial property, multi-lot, unlicensed parking lot and non-existing property. Most notable is that report lists the overall property condition as " good. '' SLS 's actions and inactions have obstructed my physical possession of the property as it was originally willed, impeded means of foreclosure redemption and has left the property uninhabitable and its contents nonredeemable due to contamination from toxic high levels of black mold.
To date, multiple requests have gone unanswered for any valid reason for my stopped RMA application. No explanation provided as to why I have been subjected to deceptive, misleading statements and practices. I've not received the non-proprietary documentation of XXXX XXXX approval to sell for $ XXXX or their contractors work estimate for $ XXXX. No explanation is given as to if SLS still intends on using their BPO as an acceptable accurate document. No answer to my notice of error letter submitted on XX/XX/2018 XX/XX/2018
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| 12/15/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
- Foreclosure
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Web |
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Despite numerous requests made by myself, SLS has displayed a consistent lack of effort and care in furnishing the requested paperwork and addressing its violations to my Home Equity Credit Line Agreement ( HELOC ), as required under RESPA law and policy.
Regrettably, my previous efforts to address this matter through communication channels have proven unfruitful, as the requested documentation, crucial to my home, remains outstanding. This non-compliance with my legitimate and repeated requests has created an unwarranted obstacle, thereby hindering SLS ' responsibility to work on this situation.
Moreover, the lack of appropriate attention to my concerns in regards to RESPA law and consumer policy demonstrates a disregard for the conduct and obligations that come with engaging in consumer relations and responsibilities.
In light of these circumstances, I am formally requesting immediate attention to this matter. I urge SLS to promptly provide the outstanding documentation as previously requested, and is required under RESPA, and take necessary steps to rectify the oversight in addressing my complaint.
Enclosed herewith are pertinent documents delineating the array of violations committed by SLS concerning my Home Equity Credit Line Agreement ( HELOC ).
Over an extensive period spanning approximately a decade, SLS remained dormant in correspondence with the absence of equity in my property. Nevertheless, the company has recently resorted to threatening foreclosure, deeming the situation a " zombie mortgage. '' This course of action not only mirrors my personal circumstance, but also resonates with cases extensively publicized in the media and documented within the Consumer Financial Protection Bureau 's ( CFPB ) Consent Order, Settlement, and Guidance materials, all of which are attached herewith alongside this formal complaint.
The aforementioned CFPB guidance explicitly addresses the illicit tactics akin to those employed by SLS. It underscores, " Now, over a decade later, and often without any intervening communication with homeowners who were able to save their homes, some of these debt collectors are demanding the mortgage balance, interest, and fees, and threatening foreclosures on families who do not or can not pay '' ( CFPB- see attached ).
The strategies employed by SLS in my case starkly echo this narrative. It is imperative to highlight that " debt collectors engaging in the pursuit of recovering on these 'zombie second mortgages ' may be in direct violation of the Fair Debt Collection Practices Act '' ( CFPB- see attached ).
Throughout the prolonged period when my property lacked equity, SLS failed to provide regular statements or updated balance information regarding my mortgage account during this time, of nearly 10 years, explicitly violating Section 4.b. of my HELOC agreement ( attached herewith ). However, upon the accumulation of equity in my property, SLS abruptly initiated foreclosure proceedings, setting the foreclosure date for XX/XX/XXXX.
The recurrent patterns in SLS 's conduct unequivocally indicate predatory and deceptive business practices, overtly disregarding established laws and regulations, as corroborated by the CFPB 's Consent Order, Settlement, and Guidance documents.
Notably, the 2020 Consent Order issued by the CFPB against SLS serves as a vivid demonstration of the company 's transgressions under the Real Estate Settlement Procedures Act ( RESPA ), its Regulation X, and the Consumer Financial Protection Act of 2010 ( CFPA ). The findings of this order resonate with the circumstances of my case, citing SLS 's unlawful foreclosure actions against borrowers entitled to protection from such measures and their failure to timely deliver evaluation notices, in direct violation of Regulation X.
Moreover, the CFPB 's Consent Order stipulated that SLS pursued foreclosure judgments and sales when compliance with Regulation X would have shielded borrowers from such actions. As a consequence of these violations, SLS was mandated to provide {$770000.00} in monetary relief to consumers, waive {$500000.00} in borrower deficiencies, pay a {$250000.00} civil money penalty, and implement stringent compliance procedures to adhere to RESPA and Regulation X.
SLS 's disregard for complying with the terms of my HELOC, particularly the mandate to furnish regular statements as stipulated, has led to misinformation about my loan status and imposed a substantial financial burden at present. The company 's non-compliance with regulatory obligations and their foreclosure threat, demanding an excessive down payment and interest, is not merely unjustifiable, but ethically unsound, unfairly jeopardizing my home.
Furthermore, despite multiple attempts, SLS has refused to provide the requested documentation regarding statements made about my loan and its status, exacerbating the aforementioned issues.
The sequence of events, including the impactful actions taken by the CFPB against SLS in 2020, underscores a disconcerting pattern of regulatory non-compliance and predatory practices. SLS 's history of consumer complaints, litigation across diverse jurisdictions, and the conspicuous absence of adherence to ethical and codified business practices further accentuate their consistent deviation from lawful conduct.
Given the recent CFPB Consent Order and the distressing recurrence of unlawful practices by SLS, I earnestly implore you to take action to hold SLS accountable for its persistent violations. It is imperative to shield consumers from enduring further exploitation resulting from such abusive practices both at present and in the future.
Your cooperation in this regard would be greatly appreciated. Thank you for your attention to this urgent matter.
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| 09/07/2023 |
Yes |
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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RESPONSE IS BALONEY AND XXXX Response dated is fully baloney, XXXX and CFPB office must close its office by getting baloney response and closing the case. A formal request will be made chairman XXXX XXXX, XXXX XXXX of this and I will consider filing torte claim which also include defendants SLS once again.
Its not true XXXX tried tried best resolve issues we did had long conversation. He had no excess to email of XX/XX/XXXX and he to send email to single point of contact on XX/XX/XXXX to call me its now XX/XX/XXXX no call has been received.
XXXX on XXXX, XXXX on XX/XX/XXXX, XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX XXXX, XX/XX/XXXX XXXX sent message for XXXX single point to call because all stated I should be talk to XXXX.
I call her on the phone provide to call XXXX and it goes on voice mail message I have left unlimited message she has not returned phone call.
I have been told by above listed staff XXXX has not been in the office and they have no idea when XXXX will come back.
On XX/XX/XXXX I requested to replace single point of contact at below received confirmed email neither XXXX has been replaced, she has not returned my phone call and she does not answer my phone call BECAUSE SHE NOT BEEN AT WORK FOR LONG PERIOD OF TIME.
Cease and deist XXXX XXXX not to call me I requested to cases and desist on XX/XX/XXXX because SLS would not cooperate with me.
Since than I received a call from supervisor on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to name some of those. So its a lame excuse.
Its XXXX and baloney to state cease and deist is the reason XXXX can not call me but as I have been explained she not been in the office for past many months and there is and as stated, other will can not resolve issue.
ITS FALES No attempt has been made to call me. I have received calls many times and to state some are XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX so on and I have photos of the calls and recoding XXXX Spoke with XXXX If stated she agreed with me escrow was accurately advise is {$350.00} when my XXXX XXXX is {$3300.00} divide by 12 months is {$270.00}. Its only mentally sick person would say {$350.00}. Letter sent to me on XX/XX/XXXX, call from XXXX XXXX, CFPB response XX/XX/XXXX states SLS HAS DETERMINE THAT HOMEOWNERS INSURANCE WAS INADVERTENTLY ADDED.
CFPB is only aiding and abetting violation in one may other complaint filed with CFPB SLS respond only {$1600.00} escrow was taken out while as attachment provided in my complain that I spoke with superior shows $ XXXX ITS TOTALLY BALONEY AND XXXX TO STATE XXXX LOAN MODIFICATION WITH {$350.00} ESCROW WILL NOT BE CHANGE.
XXXX are XXXX emails confirmation.
Its again in total baloney tio state SLS has no records but the email confoirms this.
Confirmation One XXXX XXXX To : XXXX Thu, XX/XX/XXXX at XXXXXXXX XXXX The attachments you have sent have been received and can be processed. If you have any questions, please call XXXX. Please do not reply back to this e-mail as this is from an automated, unattended e-mail account, and your reply will not be received.
Confirmation XXXX # NA SLS Customer Support XXXX To : XXXX!!
Thu, XX/XX/XXXX at XXXXXXXX XXXX Your email has been received and is currently under review. It will be forwarded to the appropriate department for handling.
BANKRUPTCY NOTICE- IF YOU ARE A CUSTOMER IN BANKRUPTCY OR A CUSTOMER WHO HAS RECEIVED A BANKRUPTCY DISCHARGE OF THIS DEBT : PLEASE BE ADVISED THAT THIS NOTICE IS TO ADVISE YOU OF THE STATUS OF YOUR MORTGAGE LOAN. THIS NOTICE CONSTITUTES NEITHER A DEMAND FOR PAYMENT NOR A NOTICE OF PERSONAL LIABILITY TO ANY RECIPIENT HEREOF, WHO MIGHT HAVE RECEIVED A DISCHARGE OF SUCH DEBT IN ACCORDANCE WITH APPLICABLE BANKRUPTCY LAWS OR WHO MIGHT BE SUBJECT TO THE AUTOMATIC STAY OF SECTION 362 OF THE UNITED STATES BANKRUPTCY CODE. HOWEVER, IT MAY BE A NOTICE OF POSSIBLE ENFORCEMENT OF THE LIEN AGAINST THE COLLATERAL PROPERTY, WHICH HAS NOT BEEN DISCHARGED IN YOUR BANKRUPTCY. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER CARE CENTER AT XXXX.
Confirmation XXXX Thank you for your email XXXX XXXX To : XXXX Thu, XX/XX/XXXX at XXXXXXXX XXXX Please do not reply back to this E-mail as this is from an automated, unattended E-mail account, and your reply will not be received.
Confirmation XXXX RE : Clarification of loan modification and interim dispute XXXX XXXX XXXX XXXX To : XXXX Thu, XX/XX/XXXX at XXXXXXXX XXXX Your email has been received and is currently under review. It will be forwarded to the appropriate department for handling. Please note that responses will not be sent directly from this mailbox. If you need any further assistance, please contact Customer Care toll free at XXXX Monday through Friday, Monday through Friday, XXXXXXXX XXXX. until XXXXXXXX XXXX XXXX. We accept calls from relay services on behalf of hearing impaired borrowers.
Notices of Error and Requests for Information ( Including Qualified Written Requests ) Must be submitted in writing to : Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, XXXX XXXX BANKRUPTCY NOTICE- IF YOU ARE A CUSTOMER IN BANKRUPTCY OR A CUSTOMER WHO HAS RECEIVED A BANKRUPTCY DISCHARGE OF THIS DEBT : PLEASE BE ADVISED THAT THIS NOTICE IS TO ADVISE YOU OF THE STATUS OF YOUR MORTGAGE LOAN. THIS NOTICE CONSTITUTES NEITHER A DEMAND FOR PAYMENT NOR A NOTICE OF PERSONAL LIABILITY TO ANY RECIPIENT HEREOF, WHO MIGHT HAVE RECEIVED A DISCHARGE OF SUCH DEBT IN ACCORDANCE WITH APPLICABLE BANKRUPTCY LAWS OR WHO MIGHT BE SUBJECT TO THE AUTOMATIC STAY OF SECTION 362 OF THE UNITED STATES BANKRUPTCY CODE. HOWEVER, IT MAY BE A NOTICE OF POSSIBLE ENFORCEMENT OF THE LIEN AGAINST THE COLLATERAL PROPERTY, WHICH HAS NOT BEEN DISCHARGED IN YOUR BANKRUPTCY. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER CARE CENTER AT XXXX.
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| 07/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I received a letter of default with the intent to foreclose on my property on XX/XX/XXXX, this letter was sent by Specialize Loan Servicing for our 2nd mortgage. When we purchase our home 14 years ago we were placed in an 80/20 Loan. We were not making any payment to SLS because we underwater in our mortgage and had to file bankruptcy in XXXX in order to keep our home. We were under the impression that at the end of our bankruptcy that our 2nd mortgage was completely discharge and we wouldn't need to make payment on the loan. Well to our surprise we receive this intent to foreclose, we didn't think legally this was possible since they are 2nd not the 1st Lender, and again we thought this debt was discharged in the bankruptcy. I then contacted XXXX ( teller ID XXXX ) in the Recovery Dept on XX/XX/XXXX to discuss other options and request an modification because we did not want to lose how home of 14 years, I was not given any options he was very condensing and did not explain anything to me, other than he would submit my information to Loss Mitigation. I was under the impression that I would receive Modification paperwork in the mail as I had received in the past from my 1st mortgage. After a week and not receiving any paperwork, I then contacted SLS again to find out how long it would take for me to receive modification paperwork, I was then informed that they had submitted my application, I preceded to ask what application I haven't filled any application, and how can you submit an application on my behalf without my permission or my financial information. I was then told I need to speak to XXXX so he can explain it to me, again I ask how can you submit an application to Loss Mitigation on my behalf without me giving you any information. I haven't heard from you in all these years and now you are send me a letter of default and you don't have any current information on me or my Husband, the person I spoke to couldn't explain anything to me and would have XXXX to call me back. I then called XXXX back on XX/XX/XXXX and asked about the status of me receiving the modification paperwork that I requested I was then told that I was denied an modification and the only option that was available to me was a Short Sale of my Home of 14 years. I was in total shock how was I denied an modification when I never filled out any modification paperwork, again I was told that my application was submitted and that was how an decision was made, I asked again how can you submit and application when I haven't filled out any information what is all this based on. I was then told that this is a 2nd mortgage and a modification did not have to be offered and it would be denied because I now have equity on my home. I then went on to ask him how does he know there is equity when the house hasn't been appraised and I also have a 9 % interest rate, XXXX then proceeded to become rude and call me by first name which isn't acceptable and demand to know what I was going to do. I then let him know to do not speak to me in that manner and you are not going to harass me into accepting a short sale of my property. I went HUD Counseling on last week XX/XX/XXXX to get some sort of understanding they contact SLS and was told that we never made any payment on our loan which was untrue we made payments regularly until we could no longer afford to make the payments that is when we filed bankruptcy. The Counselor requested to receive a payment history it was then emailed over and alter as corrected and include payment that were made, and the ones that was paid during the bankruptcy does not notate bankruptcy they are show as regular payments. I am going to submit Modification Paperwork even though I was denied my last letter that I received from them on XX/XX/XXXX that denies me of everything other than a Short Sales states they will do a 2nd Independent Review of Modification Denial as long as I submit supporting documentation, they do not explain what paperwork is needed and I have until XX/XX/XXXX to submit this paperwork to them. I was told by Specialized Loan on XX/XX/XXXX that it would be denied and I needed to prove that there wasn't any equity in my property. Today XX/XX/XXXX I was found your website and decided to file a complaint against this Company they have me in a subprime loan and they are refusing to assist me on being able to stay in my home even though I have made that known to SLS. I feel like I am being harass and forced to sale my house. I was also researching different things on the internet and in order to get help to save my home and came across Consumer Relief lawsuit that was settled by XXXX Bank for XXXX XXXX dollars for homeowners who have suffered from this bank, during the timeframe of XXXX and XXXX with foreclosures, and with changing customers paperwork. XXXX XXXX is the owner of my 2nd mortgage I contacted the Consumer Relief number which is XXXX and spoke to XXXX XXXX to find out what all the settlement was about and why I wasn't notified. I was told if you didn't hear about the settlement or research it on the internet you wouldn't know about it, and that no mail notification was sent out. XXXX took my information and told me it would be 7 to 10 days before I find out if I would be accepted in the Settlement. Specialize Loan is a bully and they are harassing homeowner and something needs to be done to stop this company from these horrible tactics. We don't have and issue paying our mortgage if given the opportunity but this isn't hasn't been the case I have never experienced this kind treatment, my 1st lender was not like this, but again I was told by XXXX they don't have to do those thing because they are not 1st lender but the 2nd.
|
| 01/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Older American |
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On or about XXXX XXXX XXXX I Request Qualified Written Request and Request for Verification of the Debt XXXX XXXX XXXX, Complaint, Dispute of Debt and Validation of Debt Letter, TILA Request ( see attachment ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am writing to dispute my account. I am hereby for the XXXX XXXX time requesting Qualified Written Request and Request for Verification of the Debt ( QWR ) Settlement Protection Act, 12 USC Section 2605e ) compliance under the under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ) I am writing to request the following : ( 1 ) Copies of ALL documents pertaining to the origination of our mortgage including our loan application, Right to Cancel, Deed of Trust, note including all endorsements, allonges or other indicia of all transfers since the note was signed, adjustable rate note, Truth in Lending statements, Good Faith Estimate ( GFE ), HUD 1, appraisal including comparable properties, which were used to arrive at the value for the above loan, and all required disclosures. These copies should be legible and all documents shall be copied in their entirety.
( 2 ) The date your firm began servicing the loan.
( 3 ) The previous servicer of this loan.
( 4 ) A copy of the loan history including the current interest rate on the loan, all payments made, all fees incurred, what has been paid out of the escrow account, and how all payments were applied.
( 5 ) A breakdown of the current escrow charges showing how it is calculated and the reasons for any increase within the last 24 months and a statement indicating which covenants of the mortgage and/or note authorize each charge.
( 6 ) Please provide a copy of all trust agreements pertaining to this account.
1 ( 7 ) If this account is registered with MERS, state its MIN number.
( 8 ) Please provide a copy of all manuals pertaining to the servicing of this account.
All of the above listed information should cover the entire life of the loan.
We hereby dispute all late fees, charges, inspection fees, property appraisal fees, compulsory insurance charges, legal fees, and corporate advances charged to this account.
We have reason to believe that either, the loan terms were misrepresented to us at the time of closing, or our payments made to the servicer on this note were inaccurately charged, and/or posted, causing unnecessary financial and emotional stress to us.
If the servicer did charge and apply payments properly, then we have a reasonable suspicion that the loan terms may have been modified after signing.
We are particularly concerned about the time period after XXXX, after payments started increasing. It was at this time that ___________became XXXX, and was not able to return to work for ________ ( until __________ ). During this time, unfortunately our financial reserves were drained, and we were forced to shuffle payments to avoid foreclosure, car repossessions, utility shutoffs, etc. It has been a constant battle since that time. Until recently we have stayed in contact with numerous people within your customer service departments, loss mitigation departments, and recently in the process of trying to bring this loan current, or attempting to renegotiate this loan. I was advised that someone would contact me and there would be no problem getting assistance to bring the account current. I had not heard from your customer service department again, and recently contacted your customer service department. It was then that I was told that it would be possible to negotiate and receive an offer to bring the loan current, but was never told on the phone what specifically that compromise was ; just that someone would be in contact with us. We both feel that we have been very proactive in keeping our family home. We do not want to lose our family home, and an application for a hardship withdrawal is in hand, to bring the loan current. We must have a letter with an amount to bring the loan current, and after an industry professional reviews all documents, and agrees that the amount on the letter is accurate, we will be making payment to bring the loan current. Both ___ and I have been given the runaround by your voice recognition call routing system on numerous occasions. I have talked to various agents with different versions of what the loan modification process really entails. I have been re-routed to the wrong department or individual, dozens of times.
I hereby request the following : ( 1 ) A Copies of ALL documents pertaining to the origination of our mortgage including Our loan application, B Right to Cancel, C Deed of Trust, note including all endorsements, D or other all transfers since the note was signed, E Truth in Lending statements, F Good Faith Estimate ( GFE ), G HUD 1, H appraisal including comparable properties, which were used to arrive at the value for the above loan, and all required disclosures. These copies should be legible and all documents shall be copied in their entirety.
( 2 ) The date your firm began servicing the loan.
( 3 ) The previous servicer of this loan.
( 4 ) A A copy of the loan history including the current interest rate on the loan, B all payments made, C all fees incurred, D what has been paid out of the escrow account, E and how all payments were applied.
( 5 ) A A breakdown of the current escrow charges showing how it is calculated B and the reasons for any increase within the last 24 months F The current Principal is Not Correct based on the original Contract of XXXX.
XXXX Escrow is over inflated H Tax Statement for XXXX is incorrect I XXXX XXXX XXXX is incorrect J Qualified Written Statement has Not been Received it because Information is Not accurate
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| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/2020 Re : SLS -Specialized Loan Servicing XXXXXXXX XXXX XXXXXXXX XXXX, CO XXXX Dear Sir or Madam, On XX/XX/2020, my mortgage servicing company, SLS, deducted a mortgage payment of {$1900.00} from my XXXX bank account, as authorized through automatic payments I previously scheduled on their website. This brought my mortgage payment status " up-to-date '' and my next payment was due on XX/XX/XXXX. On XX/XX/2020, unknown to me and not previously authorized by me, SLS deducted an additional {$1900.00}.
On Thursday, XX/XX/XXXX, I received my bank statement and saw the error. Luckily, I had enough in the account that I was not faced with terrible problems due to insufficient funds. I immediately called SLS at XXXX.
The first five minutes ( I timed it ) of the call involved pressing buttons to move through the tree. When I finally got to select the option to speak to a representative, I was put on hold. Then I was told that the hold time was 30 minutes, and, would you like a call back? Yes. I waited 45 minutes, phone in hand, and a rep called me back. The rep put me through more verifications and then proceeded to put me on hold again while she researched it ; then she had to ask a question ; then she had to look at it some more, etc. ( They recorded this exchange so, if necessary, it should be available to review. ) After 25 minutes of this useless exercise in time-wasting, it was clear that the rep had no idea why it happened, did not have the skills to figure out how it happened, and had no authority to ensure it would not happen again. I asked to speak to a supervisor. I was met with resistance and chastised with, Youre not listening, and, You requested this in XXXX. All untrue. I reminded her that I had been on the phone with her, listening, for 25 minutes and she was unable to resolve any of my concerns, and therefore I needed to escalate the call to a Supervisor. I was told that the Supervisor would call me back in 24-48 hours. I had no choice. I could not force anyone in SLS to resolve this in a timely fashion. I was at their mercy and fearful of financial retribution since it seems they have the power to hit my account at will. I logged in to my SLS account online to remove the payment information, but since my mortgage rate is tied to the auto deduct option, I was not allowed to remove it or change it. That requires another phone call. But I did note that the " Next Payment Due '' date on my statement showed " XX/XX/2020. '' They had applied the double payment to XX/XX/2020 without my knowledge and without my direction.
Monday, XX/XX/2020 : The supervisor finally called me back. I was at an appointment and could not take the call. The return number she gave me was the main number that I called the week before. I was led through the exact same torture with phone trees, maniacal hold music, hold times, and, finally, I was allowed to place a call-back request. The woman who called me back was not a supervisor. And, Ill give you one guess : yes, thats right, a supervisor was not available and would call me back in 24-48 hours. I protested, and expressed my outrage at the abuse of the consumer, the disrespect given to someones money and bank account, and my anger at SLS making such a grievous and potentially harmful mistake and not making it their number one priority to straighten it out, ASAP. I made a little progress with this person and she said that the Supervisor, XXXX, would call me back by the end of the day. So here I am, back at the beginning, hoping that when she calls I will be able to pick up the phone or I will have a good enough signal to connect the call.
This is outrageous. This has to be reformed. SLS needs to hire more Supervisors as they obviously do not have staff available on a reasonable, timely basis to address the needs of their customers. Returning a call within 48 hours is absurd when a customers money has been improperly deducted from her account. My availability to answer that call should not need to depend on the luck of the moment, and to leave a call-back number that the Supervisor knows will just put you back in the eternal loop, is particularly nasty and disgraceful. Everyone knows whats going on here : systemic abuse of the consumer under the pretense of phone trees, customer reps, Supervisors, and call-backs, but with a Soviet-style attention to bureaucracy, an Orwellian maze of procedures that leaves you without answers or help, and no honest interest in helping the consumer at all. And since this is a company with power over a mortgage payment, access to bank accounts and personal consumer information, and the ability to perpetrate real financial harm to the consumer due to their negligence, sloppiness, under-staffing, and disregard, they should be required to staff their business properly, respond to the phone call promptly, and at least attempt to resolve the consumers concern in one phone call. I will get this resolved, but I feel most sorry for the inexperienced young, the sick, and the elderly who are at their mercy and may not have the tenacity, time or confidence to confront this problem.
Thank you for your help in this very important matter. As I said to the rep, I am not the only one. This is obviously the way they have designed their phone system and designed their customer service platform and designed their Supervisor response. It is morally callous and disrespectful to the consumer. And they know we have no choice but to sit there and hope that someone will help us and call us back.
I hope you are able to effect real change with SLS. I am still waiting. XXXX, never called me back.
Yours truly, XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX
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| 08/02/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On the XXXX of XX/XX/XXXX, I called SLS mortgage loss draft department at XXXX at XXXX XXXX Alaska Standard Time with my attorney on the phone to check on my status on when can I get my funds from my XXXX XXXX XXXX that SLS mortgage loss draft department has been holding my remaining funds from my XXXX XXXX XXXX XXXX since XX/XX/XXXX. My remaining balance of {$90000.00} remaining funds from XXXXXXXX XXXX XXXX XXXX is what SLS mortgage loss draft has been holding and been denying me to give my remaining funds to me to get my property fixed due to the fire that started in XXXX of XXXX. I explained multiple times and made several calls to SLS mortgage loss draft employees that I need to redo my property because the old contractors that did my house was not correctly coded through the State of Alaska permit and licensing inspector. I had been calling them numerous times since XX/XX/XXXX, to get funds to finish up my property. Unfortunately, they were giving me a hard time releasing my funds when I explained to them that the State Licensed Inspector said that the old contractors violated their licensed contracts and what they did didnt pass the house code. Basically, the job wasnt finished and only 15 % was done. I was instructed by the inspector state of Alaska to breach the contracts for the old contractors and find a new contractor to finish up repairing my house. Also told me to call SLS mortgage loss draft department to say that I have been robbed from the old contractors and needed funds to repair my property with new bid coming from new contractors. I have proof of evidence from the new contractors that gave me a bid to finish up repairing my house and they are just waiting for me to get funds from SLS mortgage loss draft department to get my house fixed before winter. I immediately called the licensed state of Alaska inspector to say that I already found a new licensed and contractors for the electrician, plumber, mechanical and general XXXX to finished up the exterior and interior inside my house. I also send a new bid contractor to SLS mortgage loss draft department since XX/XX/XXXX. The next step is to get the funds from SLS mortgage loss draft department. Unfortunately, they were unprofessional, and they told me they would send a third-party subcontractor named XXXX to do an inspection on my property for me to get funds released by them. Why did it take so long for the SLS mortgage loss draft specialist to send out an inspector on the XXXX of XX/XX/XXXX when I desperately needed funds that were holding to get my house repaired. I immediately called my XXXX XXXX XXXX advisor and explained to him that they are not releasing my funds. My XXXX XXXX XXXX was mad that SLS mortgage loss draft department didnt release my funds and told me I have every right to get my funds because its through XXXX XXXX XXXX XXXX and it needs to redo my house since the state inspector said its not done. I told my XXXX adjuster that I will seek an attorney for not doing their job right. My attorney took my case and we immediately called SLS mortgage loss draft department to see whats going on. The person we talked to is XXXX and last week was XXXX but their information was not consistent since other staffs in the loss draft department been telling me since XX/XX/XXXX that I will be getting my funds after the inspector had done his report. There have been too many lies coming from SLS mortgage when XXXX gave me a call and told me directly that SLS mortgage staff at the loss draft department didnt approve my funds because XXXX only put 15 % done on my property. XXXX explained to them that when he arrived in XX/XX/XXXX from my old contractors was 50 % done. But when I fired the old contractors when the state inspector came by in XX/XX/XXXX, he told me it was only 15 % done and need funds to get my place fixed. SLS mortgage loss draft employee told me I was denied after I was told by me and my attorney on the XXXX of XX/XX/XXXX that I will be getting answers from their manager to release the funds on the XXXX of XX/XX/XXXX, and it was approved. I called on the XXXX of XX/XX/XXXX, to check on the status and the guy that I talked to at the SLS mortgage loss draft department is XXXX and he told me that they couldnt release the funds because it was reported 15 % done and they need another inspector to come by and put down 25 % on my repair to get my funds. I also explained that my XXXX insurance XXXX send me {$13000.00} Dwelling Damage and I should receive it since XX/XX/XXXX for the demolition to be completed and SLS wouldnt give me that {$13000.00} for my demolition and the remaining funds they hold since XXXX of XXXX. My contractors have been waiting since XX/XX/XXXX to get my house fixed and I explained it to them that SLS mortgage wont released me the funds. SLS loss draft department has made too many lies and not giving me my Dwelling Damage Demolition of {$13000.00} from my XXXX insurance and the remaining funds from that SLS is holding from my XXXX XXXX XXXX. They should be investigated because the managers are not doing their job roles correctly and the staffs at SLS mortgage. I already filed a complaint through the Federal Trade Commission and also XXXX XXXX XXXX XXXX to furthermore investigate their behaviors. I'm a XXXX XXXXXXXX Veteran, a XXXX XXXX XXXX through the XXXX XXXX XXXX XXXX with a XXXX XXXX XXXX and also a XXXX XXXXr for 12 years and I feel like I'm being disrespected by SLS mortgage loss draft employees and their managers for not properly giving my funds to me that I requested for over a month. It needs to be investigated so that can get my funds and my demo funds from them.
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| 03/13/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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To whom it may concern : XXXX was the originating lender of our Home Equity Line Of Credit ( HELOC ) Loan Account in the beginning, this product was offered, marketed, lured and insisted to us by XXXX Financial Officer, who has committed a number of fraudulent transactions, hence he got fired. XXXX was involved in so many illegal loan originations, MERS related issues which was publicly announced, litigated in court, and has brought XXXX XXXX XXXX to shut down and was acquired by XXXX XXXX XXXX.
We paid our monthly into XXXX. When XXXX shut down and was taken over by XXXX XXXX XXXX sometime in XX/XX/XXXX-XX/XX/XXXX, we have sporadically received monthly statement and we paid into as well, however, when Specialized Loan Servicing took over, then since XX/XX/XXXX we have not received any monthly statement. While I focused in on my husband who had a XXXX in XX/XX/XXXX, and my daughter who got XXXX in XXXX. I had no idea where our HELOC loan went.
Last balance I know was $ 40,000+ with XXXX XXXX XXXX .
In XX/XX/XXXX, SLS sent us a demand letter to pay {$120000.00}. Then in XX/XX/XXXX, sent us a demand letter with the total amount of {$110000.00}. Then immediately they filed a foreclosure in XX/XX/XXXX.
I called SLS and asked them if I can apply for a Loan Modification, the person I spoke with said Yes I can and then I received in the mail a Letter with Loan Modification packet dated XX/XX/XXXX ( attached ), sent by XXXX.
I completed and I sent out all the documents and waited, but then someone ( a guy ) called me and said " SLS will not even accept any application for Loan Modification on your account because we need to get paid or it will be foreclosed ''. I was in distress, as this guy threatened so much that I felt harrassed.
I called again and spoke to XXXX ( the assigned representative ), only then when I found out from her that the information they have was wrong. I have a 1st mortgage with XXXX, and in SLS my balance recorded in their system was $ 560K+ and in their record the value of my primary home is $ XXXX, so they are counting the eggs in their baskets which I felt like they are intentionally doing because they thought there is gold in our primary home that they can fish.
I corrected XXXX and told her with respect that my 1st mortgage payoff balance is $ XXXX at that time ( I will attach the payoff quote if possible in this complaint ). So XXXX realized their system 's mistake and advised me to make an offer of at least $ 40K. Being injured at work and on XXXX XXXX right now, I just can not produce this amount to save our home, so I offered the amount of what I can possibly afford $ XXXX payable in 3 years, SLS denied it, I offered $ XXXX for 60 days, they denied it, and my final offer of $ XXXX as the difference of $ XXXX less 1st Mtg of $ XXXX is about $ 25K, and I offered that payable in 6 months, but they denied again, and XXXX 's supervisor ( I forgot her name ) talked to me and said, we won't accept any offer below $ 80K. It is when, I decided to write a QWR because I am confused at how they are accounting for my true debt.
I also asked XXXX why SLS did not send me monthly statement since XX/XX/XXXX ( only 1 closing statement I received was XX/XX/XXXX attached ) with new balance of {$120000.00}, so that at least I could have paid the monthly, she said and her supervisor confirmed as well that it is because my property has no value that they can go after and also I was protected by bankruptcy chapter XXXX.
Currently, Specialized Loan Servicing is the servicer of the subject propertys Heloc Account. We dispute the amount that they claim as owed according to the Monthly Billing Statement and I requested that they send us information about the fees, costs, and escrow accounting on our loan from the origination date until today, I sent them a Qualified Written Request ( QWR ) on XX/XX/XXXX ( Priority Mail, I requested a signature with Return Receipt ( green card ) ), this QWR I had written and notarized on XX/XX/XXXX. According to USPS it will be delivered on XX/XX/XXXX. ( A copy of my QWR is attached.
Today, XX/XX/XXXX Friday, I have not received any acknowledgment from SLS that they received my QWR. In my research they are supposed to send me an acknowledgement letter within 5 days of receipt of my QWR.
I am writing this complain to seek your help in investigating how they erroneously threatened me and setup my house for foreclosure using the unverified information they have on my 1st Mortgage Balance. It is so sad, that the SLS Collection Arm would harassed me because their eyes were looking at the massive profit based on their wrong unverified information. I would not be surprised that they have miscalculated my debt as proven by their XX/XX/XXXX statement bearing {$120000.00} vs Default Notice and Notice of Intent to Foreclose dated XX/XX/XXXX with the amount to cure the arrears of {$84000.00} ( attached ).
Please help as this is our primary home, I just wanted to exert my rights against this SLS financial giant who does not have the heart to help families like mw.
It is my prayer that CFPB will be able to help me in getting SLS comply with the US programs on preserving American Homes to be saved for the homeowners as their primary home.
Thank you so much in advance.
Sincerely, XXXX XXXX To date, the documents and information we have received from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX and Specialized Loan Servicing and our escrow files including subsequent records do not answer many questions. Any refusal to answer our request will be considered a predatory servicing or lending and servicing schemes.
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| 01/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX XXXX XXXX, a division of XXXX XXXX XXXX, XXXX ( XXXX ) was the original servicer of XXXX XXXX loan. In XX/XX/XXXX, XXXX XXXX, facing foreclosure scheduled for XX/XX/XXXX, as to his personal residence, submitted a HAMP loan modification application to XXXX XXXX XXXX. On XX/XX/XXXX, XXXX acknowledged receipt of the HAMP loan application. XXXX requested additional documents from XXXX XXXX.
On XX/XX/XXXX, our office notified XXXX that we were the authorized representative for XXXX XXXX and submitted the requested additional documents on behalf of XXXX XXXX. On XX/XX/XXXX, XXXX confirmed our authorization as representative. A signed confirmation was returned to XXXX on XX/XX/XXXX. Thereafter, our office served as the single point of contact. Despite XXXX confirmation that our office was the authorized representative and single point of contact XXXX ignored cease and desist demands and continued to contact both our office and XXXX XXXX directly.
Thereafter, XXXX requested additional bank statements to be submitted by an XX/XX/XXXX deadline. Documents were submitted on XX/XX/XXXX. Despite the timely submission, XXXX denied the loan modification application stating they did not receive a complete application for a modification from you before midnight on the seventh ( 7th ) business day prior to the scheduled foreclosure sale date of the property.
Upon disputing the untimeliness decision, XXXX agreed to review the matter and postponed foreclosure. Additional documents were requested, including P & L statements, paystubs, tax returns, etc. XXXX XXXX complied with such requests.
Citing untimeliness ( of which our client categorically denies ), XXXX requested XXXX XXXX submit a second HAMP loan modification. XXXX XXXX complied and the new application was timely submitted on XX/XX/XXXX. Upon receipt of the RMA, XXXX claimed that the documents submitted were illegible and therefore the RMA was untimely. Despite our office serving as the authorized representative and single point of contact no notice of illegibility was provided.
On XX/XX/XXXX, our office sent a notice of dispute regarding denial of the second HAMP loan modification. After endless changes in customer contact managers, documents requests, and providing those requests in a timely manner, in XX/XX/XXXX, XXXX request resubmission of a third RMA application citing XXXX XXXX failure to state the city and state of his residence and HOA fees were missing! ( XXXX XXXX denies as the HAMP loan application and all previous documents clearly stated his address, city, and state as well providing documentation as to the HOA ).
Pursuant to XXXX request to submit a new RMA application on XX/XX/XXXX XXXX XXXX submitted a third HAMP loan application with documentation. As before, upon submission XXXX responded with numerous excuses while rejecting documents. On XX/XX/XXXX, XXXX purportedly denied a modification under the Home Affordable Modification Program ( HAMP ) stating that XXXX XXXX was unqualified citing in performing our underwriting of a potential modification we could not reduce your principal and interest payment by at least 10 %.
Additionally, XXXX reasoned that the NPV input value did not qualify. However, and most importantly, XXXX invited XXXX XXXX to provide written evidence that one or more of the NPV values was incorrect. Our office timely appealed the NPV input value calculation. No decision was provided by XXXX XXXX as to XXXX XXXX response to the NPV input value calculation.
Instead of providing any response, XXXX notified XXXX XXXX directly ( ignoring our office authorized representative and single point of contact ) stating that they were no longer servicing XXXX XXXX loan and any further requests for assistance would have to be directed to Specialized Loan Servicing, LLC ( SLS ). Effective XX/XX/XXXX, Specialized Loan Servicing, LLC was to be the new servicer of XXXX XXXX loan. At no time did SLS did communicate with our office as to any change in servicing of the XXXX XXXX loan. It was not until a foreclosure notice was taped to XXXX XXXX residence on XX/XX/XXXX that our office became officially aware that SLS was, in fact, the new servicer. Despite our office serving as authorized representative and single point of contact, no notice was provided.
Facing repeated denials of HAMP loan modifications and numerous threats of foreclosures, XXXX XXXX, on or about XX/XX/XXXX, filed a lawsuit in XXXX County Superior Court, XXXX XXXX v. Specialized Loan Servicing, LLC, et al. case no. : XXXX. Upon filing of the lawsuit, SLS counsel stated that if they were to drop the lawsuit, a loan modification would be approved.
In reliance upon SLS counsels representation, three ( 3 ) trial monthly payments were timely submitted on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Despite having made the three ( 3 ) trial payments, XXXX XXXX HAMP loan modification was rejected. This time, SLS reasoned that XXXX XXXX failed to timely respond citing that the first trial payment was written from credit card check rather than a personal bank account check. XXXX XXXX will testify that he was never aware of the returned first trial payment check as it was sent to an outdated address of his litigation counsel.
Two additional HAMP loan applications have been submitted in XX/XX/XXXX and XX/XX/XXXX. To date, our office has received no acknowledgement of either loan application submissions. Having been ignored, XXXX XXXX respectfully requests Consumer Federal Protection Bureau ( CFPB ) for assistance in investigating this matter and ultimately receiving a HAMP loan modification for his residence.
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| 01/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Regarding Specialized Loan Servicing, LLC ( SLS ).
First, some background on our situation. We fell behind on our Mortgage payments due to a medical hardship. My wife is getting XXXX treatment for XXXX ( her second XXXX in 2 years ), and three XXXX over the last 4 years. We got to the point that we were five months behind on our mortgage payments, so we applied for a mortgage re-modification due to this medical hardship & were denied.
We began saving money so that we could pay off the amount due, and as we did, we decided that we should start sending payments in as we collected. We made a payment equal to XXXX months mortgage in late XX/XX/XXXX, however SLS did not deposit the check.
On XX/XX/XXXX, we called SLS to ask why the previous check was not deposited, and to get our total amount due, as we had saved enough money to get our loan payments caught up. Talked to XXXX ( # XXXX ) who told us that the mortgage had gone into foreclosure on XX/XX/XXXX. However, we had received NO notification of this via mail, or any other contact. Transferred to XXXX, wrong dept., transferred to XXXX, who transferred us to XXXX ... He told us that they are required to give us a 30 day notice ( which they did not ), and that we could request a 30 day extension, giving us time to get our payments caught up, and to send that request to XXXX, and call back in 2 days for the total amount due and payment arrangements. We did just that, AND, requested a return email confirmation ... that confirmation never came.
On XX/XX/XXXX, called back back 2 days later as requested, first spoke with XXXX, who transferred us to customer resolution department. XXXX with XXXX, who put us on hold again, then transferred us to XXXX. XXXX said that they received email, but did not have a quote ready for us ... Asked us to call back on Monday, XX/XX/XXXX.
On XX/XX/XXXX, called back as requested. Spoke with XXXX ( # XXXX ), put us on hold, then transferred us to customer resolution department. Told us the new target date for them to get amount to bring our mortgage current was XX/XX/XXXX. They also told us that there would be foreclosure fees due, but they would not become payable until the end of the loan.
On XX/XX/XXXX, we called back as requested. Spoke with XXXX ( # XXXX ). She transferred us to customer resolution. Spoke with XXXX, who transferred us to customer assistance, where we spoke with XXXX. XXXX told us that nothing could be found in the system regarding our requests. He asked to to AGAIN, to email the request for 30 day extension ( which we did ), and call back on XX/XX/XXXX.
On XX/XX/XXXX, we called back as requested to ask for our reinstatement quote. Spoke with XXXX, who told us there was nothing in their system showing anything was uploaded to customer resolution. Transferred us to XXXX, who put us on hold, before transferring us to XXXX. She said she would escalate it to management, and that we would hear back in 2-3 hours. Never heard back.
On XX/XX/XXXX, we called back, once again, hoping to get our reinstatement quote. Spoke with XXXX, who put us on hold before transferring the call to XXXX in customer service. We were then transferred to XXXX in the recovery department. XXXX then transferred us to XXXX, who told us that our request for reinstatement was now outdated. He did give us the amount due on our mortgage ( XXXX ), but told us that there was more due because of the fees the law firm handling the foreclosure would be charging us. We were told the fees should be inexpensive, because there was no foreclosure date set. He told us they were likely just a couple hundred dollars, but could be higher. We asked where we could get the total amount, and he asked us to call XXXX XXXX XXXX for the total.
Same day, XX/XX/XXXX, we called XXXX XXXX XXXX. They told us that a quote would be in in 3-4 days and that it would be in an email from either XXXX XXXX or XXXX XXXX .... NEVER received email.
On XX/XX/XXXX, called SLS to let them know we never received a quote from them, or XXXX XXXX XXXX. XXXX told us that they never received a quote from XXXX XXXX XXXX & that he would escalate our case to management, and that we would hear back by email no later that XXXX pm .... Never received email.
On XX/XX/XXXX called SLS. Spoke with XXXX AGAIN. He told us we would receive the quote TODAY .... Never received.
On XX/XX/XXXX called XXXX XXXX XXXX. XXXX with XXXX, who told us he would file a complaint & forward it to management & supervisor.
On XX/XX/XXXX called XXXX XXXX XXXX. XXXX with XXXX. Gave her all the information from past calls. XXXX filed another complaint.
In addition, last week, we received a letter from our insurance company, telling us they were cancelling our policy on XX/XX/XXXX, since we no longer have vested interest in our home.
We are now on the phone with SLS again ... We believe they are intentionally delaying the process so we just give up, and they can foreclose on our house. We are at our wits end, but are not about to give up this fight, as we try to save our house during this difficult time. Not only would we like to get this resolved, we think it 's important that SLS is investigated. We need the CFPB 's help in resolving this matter. We are also concerned that even if/when this is resolved, SLS will not " flag '' the foreclosure & will go forward with the foreclosure anyways ... they are truly that inept. Should we hire a lawyer? I 'm sure we are not the only ones going through this with SLS, and it 's heartbreaking to think people are losing their homes due to SLS 's ineptitude and intentional delays. Please advise.
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| 02/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Please note that there are several " reasons '' for the complaint listed but I was only able to check one.
My mortgage is serviced by Specialized Loan Servicing ( SLS ). I was granted a forbearance beginning with the payment for XX/XX/XXXX through the XX/XX/XXXX payment.
The communication from SLS has been confusing, contradicting and frustrating, and this coming from someone who works in the mortgage industry. They have been giving me the run around as far as my application for mortgage assistance and that they have now reported me delinquent despite my efforts to make payments after the forbearance period.
In XXXX I called in to get the process started on the arrangements for the 6 payments not made and to make a payment over the phone. The lady on the phone asked if I wanted to request forbearance again or apply for a review of my account to see what my choices were for the outstanding balance. I told her that I could start making payments and wanted to look at my options.
She took my {$2300.00} payment to be applied to my {$2200.00} principal and interest payment.
In XXXX I used my banks ill pay system to send in a payment, it was returned. 10 days later In XXXX I sent in the equivalent of 2 payments, again returned.
In XXXX I sent in another payment, and also returned.
I called in and asked about the reason for the return but either I got no calls back or was told they needed to research it.
In XXXX I called in to get information on what was happening with the paperwork they were supposed to send me, but no calls back.
In XXXX I was able to get someone on the phone who gave me a the list of pending items for my Mortgage Assistance application which I provided on XX/XX/XXXX. I waiting because I wanted to makes sure they had my most recent paystub.
On XX/XX/XXXX they sent me a letter saying they needed more stuff. On XX/XX/XXXX I responded to the request which had a deadline of XX/XX/XXXX. I monitored my account online as that date approached and had ZERO correspondence from them. On XX/XX/XXXX I called in and the automated system said my file was complete and being reviewed.
On XX/XX/XXXX I received a call from a customer service rep wanting to know what my plan was since I had withdrawn my request. I DO NOT withdraw my request. She researched it and said that it was " disengaged '' because of missing items not in the file. As far as I knew, I had provided everything on the list. The rep said I should send in a new request, provide an updated 4506T and a new explanation for my hardship. She said everything else in the file was good to go. So that same day I sent the items requested via fax.
On XX/XX/XXXX they sent a letter saying that I was missing items, again! I tried calling them on XX/XX/XXXX after receiving the letter. The automated system said that my application was complete and reviewed and there was no one available due to a company meeting. I tried several times that day.
On XX/XX/XXXX, I received notification from a credit monitoring service that they SLS had reported me 4 months delinquent on my account. I called them on XX/XX/XXXX, and again same messages as XX/XX/XXXX. I sent them a message through the regular customer service portal.
On XX/XX/XXXX I received a message saying that the late reporting was accurate because my case was not finalized. But my case was not finalized because they keep giving me the run around and returning my payments! This late reporting was devastating as it caused my credit score to drop and my applicaiton for XXXX disaster relief was denied.
I finally got someone on the phone on XX/XX/XXXX in the morning. XXXX, their rep, said that as far as she could tell the only item pending review from the XX/XX/XXXX letter was my hardship letter but that she would get back to me later that day or Monday if something else was needed.
At that time she also informed me that my payments had been returned because payments through a banks bill pay system are not accepted while going through this process. When I asked WHY that is not noted on ANY correspondence or during my many calls, she said that they are not obligated to do so. She said that monthly statements are just a breakdown for record keeping and the letters I receive saying I'm past due don't have to include that information. She could not answer as to why no one else had ever said that to me. She however, offered to take a payment over the phone. I told her I would do so when she called back since I wanted to see how much more I could gather to apply towards the balance due.
I never heard back from her.
Today, XX/XX/XXXX, I called in. Again, the automated system says everything is in. but I asked to speak to a rep.
The first rep I spoke to said that she couldn't tell what was still pending when we go disconnected.
I called back and spoke to another Rep who said she would send me a list of the pending items. What she sent was a copy of the letter I received on XX/XX/XXXX, nothing new.
I called right back and I spoke to a 3rd rep who verbally told me what was pending- a different signature on a tax return ( they didnt like what the one I sent looked like ) and another signed letter of explanation. I asked if could take a payment from me and she said no. The rep says that payments for accounts going through the modification process can only be done via wire transfer, XXXX or XXXX XXXX!!!
How in the world is a consumer suppose to know the options when they are not provided to us? Not only that, but they are not listed anywhere, not on their website and not in the correspondence they send.
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| 10/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I previously submitted a complaint under complaint ID XXXX and it was subsequently closed by CFPB due to a reply from the company. However, the issue was NOT resolved. I opened a new complaint : XXXX, and now have new information that SLS provided me false information on receiving a refund for the property taxes they paid out of my escrow account in error.
Specialized Loan Servicing submitted my 1st Installment XXXX tax payment to the WRONG property PIN. Due to this, I became delinquent on the 1st installment of taxes and was charged by XXXX XXXX {$100.00} due to the delinquency. Incorrect PIN : XXXX Correct PIN : XXXX. They also OVERPAID on the taxes I was owed SLS paid out {$2100.00} of property taxes to the incorrect PIN, Please note I am not sure how SLS is expecting me to get a refund from XXXX XXXX on another owners PIN that they INCORRECTLY paid.
Here is the sequence of events : 1. XX/XX/XXXX- SLS paid the wrong taxes to the wrong property PIN ( listed above ) 2. XX/XX/XXXX - Taxes reported as delinquent to my lawyer during a sales transaction of the property 3. XX/XX/XXXX - Contacted SLS where they advised that the taxes were paid on the WRONG PIN and that is why they are delinquent - due to SLS 's error. SLS advised they have submitted a refund request to XXXX XXXX and they also advised that I would need to engage XXXX XXXX to receive a refund.
4. Taxes were paid out of closing costs, including a {$100.00} penalty XXXX. XX/XX/XXXX - Filed 1st complaint to CFPB for the issues and lack of resolution with SLS to get a response from SLS, including a refund on the penalty paid ( {$100.00} ).
6. XX/XX/XXXX - Received a response from SLS that DID NOT resolve the issue of the penalty I paid out of pocket. It only addressed that they 'requested ' a refund from XXXX XXXX XXXX my behalf.
7. XX/XX/XXXX - I contacted SLS 's Tax department and they said they couldn't do anything, they transferred me to customer service, they said they couldn't do anything and transferred me to XXXX, escrow told me that they won't do anything for me, and then they transferred me to their Executive Support Team- who said they won't do anything for me because the dispute is closed. He told me I need to write a letter and open a new dispute. I spent a total of 1.5 hours on the phone trying to get a refund for SLS 's mistake.
8. XX/XX/XXXX After submitting a refund request to XXXX XXXX, I received a letter from XXXX XXXX stating that they can not refund me for the property PIN paid incorrectly because it is not my property. They stated the following : -Insufficient proof of payment : duplicate payment refund applications require proof of both payments. Please provide proof of both payments for the Tax Year and Installment where the duplicate payments occurred -Insufficient proof of payment : Although there was a duplicate payment of overpayment on the PIN, tax year and installment for which I have sought a refund, the XXXX XXXX Treasurers Office require proof that the payment was debited from your account. Please either provide a copy of your customer Receipt if payment was made by cash, certified check, or money order.
9. XX/XX/XXXX Contacted XXXX XXXX Treasurer via phone they advised that the refund would be given to the company/person that submitted the payment, NOT the property owner. It was previously advised to me that I would have to work with XXXX XXXX. At this point, XXXX XXXX has advised that SLS is the sole entity that can get this refund, I am unable to.
9. XX/XX/XXXX I contacted SLS again to get proof of payments as requested by XXXX XXXX above and asked they AGAIN reach out to XXXX XXXX on the refund. I advised the lady on the phone that XXXX XXXX said I would not be able to receive the refund, the remitter would need to work with XXXX XXXX since they have all the documentation and I have nothing. The lady I spoke with said that she would need to send to research which requires 5 business days and they would contact me.
XXXX. XX/XX/XXXX As of XX/XX/XXXX, I have received no contact from SLS regarding proof of payment.
At this point, I am at a loss. It can not be this hard- they can clearly see they paid on the wrong property address and can view the interest charge on the correct property address. The loan paperwork has the CORRECT property address. SLS entered the incorrect property address when they did the payment.
And now they are refusing to refund me interest payment and taxes I was charged and paid. To SLS : I understand that under Section 6 of RESPA you are required to acknowledge receipt of my request within 5 business days and take action to resolve my inquiry within 30 business days. Under state law and under the federal Real Estate Settlement Procedures Act ( RESPA ), a mortgage lender is responsible for all penalties and costs due to its failure to use the borrower 's escrow to pay the taxes on the right PIN, in full and on time. SLS misued the money that I spent when paying my taxes to XXXX XXXX. SLS is responsible for the refund of the full tax refund and the penalties I incurred for the late tax payment.
At this time, I am requesting that SLS provide me a refund on the full amount : 1. 1st Installment Tax Year XXXX- {$2100.00} 2. Interest Accrued- {$100.00} Since SLS will provide me not documentation I have no choice but to ask them directly for the refund. I have given SLS all the correct documentation when the loan was transferred, they paid the incorrect taxes in error. This falls on SLS to correct the issue and refund both the taxes and the interest accrued to me.
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| 09/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, and thank you for your time and attention regarding the inexcusable, egregious manner in which SLS ( Specialized Loan Services, LLC ) has treated my family.
My parents have had this home for 22 years now. For decades, there were no payments missed. We are blessed that we only owe approximately $ XXXX {$11000.00} to have it paid off in full. However, SLS Services has done everything in their power to make this milestone very difficult, if not impossible. Not only was their terrible customer service/inability to work with us a financial hindrance, but it also has compounded this severely difficult time in our lives.
Since my parents are divorced, my mom was living at this house alone - doing the best she could, selflessly, to restore value to our home from the damage inflicted by a nightmare tenant. My mom agreed to terms of a " Loan Modification Agreement '' beginning at the end of XX/XX/XXXX. The terms lowered the ridiculously high $ 1200 monthly payment down to {$620.00} - a huge blessing, and wonderful news. The terms of the modification were verbally agreed upon between my mother and a Loan Modification Officer. Specifically, if we paid the agreed upon amount ( {$620.00} ) for THREE months ( XX/XX/XXXX-XX/XX/XXXX ), in effect : the {$620.00} would become our new monthly payment.
On XX/XX/2019 ( after the first payment had been made ) my mom checked herself into the ER. She was experiencing severe confusion & disorientation, she knew that something was not right. Fast forward a few hours, and she is in a comatose state. She remained in a comatose state for approximately two months. By the XXXX of XXXX, she took her first steps earlier this month and is making significant progress. Our goal is to have her back at home by the end of XX/XX/XXXX, living life to the fullest.
As you can XXXXmagine, these last six months have been the most trying, difficult months of my life. As a XXXX year old new college-XXXX, life came at me ( & my family ) fast and furious. Because of my mothers illness, I was forced to step up and make the payments to satisfy the Loan Modification Agreement. Keep in mind that I had very little information regarding the mortgage payment ( other than an account # from a picture my mom sent me ). Additionally, I was unable to ask my mother any questions since she was in a coma. Despite the ridiculous medical bills and other financial hardships, I made the payments for 5 months straight. I continued to pay because to my knowledge, the terms of the agreement were now in effect. However, when I started combing through my mom 's mail in the beginning of XX/XX/XXXX, I found the statements and realized that something was wrong. The Total amount due had ballooned from approximately {$9000.00} in XX/XX/XXXX to more than {$11000.00} in XX/XX/XXXX despite the terms of the
Loan Modification Agreement. I have reached out to SLS on three separate occasions. attempting to resolve this issue. Not only have they been zero help at all, they have been rude and condescending. According to SLS, sin
ce my mother did not sign a document mailed in XX/XX/XXXX, the terms of the agreement were not finalized, and therefore was rejected ( despite the fact that all payments were made in a timely fashion per the agreement ). I explained to them that my mother was physically unable to sign the document at the time because she was in a comatose state, suffering from an autoimmune neurological attack. They scoffed at my story and said that nothing could be done to restore the original terms of the agreement. They went to great lengths to defend themselves, despite their negligence. According to them, their ace-in the hole defense was that they called my mom and my dad. Obviously, my mom was unable to answer the phone because she was in a coma. Additionally, her phone service had been discontinued by the time they called in XX/XX/XXXX. As I said earlier, since my parents are divorced - my father had zero clue about the Loan Modification Agreement. Also, the number they used to try to contact my father was a business number, where he does not accept calls that are not business related. To add insult to injury, I was told that the ( + ) {$3000.00} I paid to them over five months was in suspense - meaning that none of my payments would count towards the total amount owed. It was almost as if they took some sick pleasure in treating their customers like dirt. Each time I have attempted to resolve this matter, we have come no closer to a solution. They piggyback off inaccurate notes from disgruntled customer sales representatives, implement deceptive tactics - transferring departments tirelessly, and rehearse the same old song every time I speak with them.
I have been hung up on twice by customer representatives at SLS. This last time was most definitely the worst. An employee named, XXXX, treated me disrespectfully ( even after hearing our story ), and became furious when I did not accept her we cant do anything rehearsed rhetoric. I am glad these calls are recorded for quality assurance. I would love if someone in power ( like yourself ) could hear the way XXXX ( and SLS in general ) treats their customers.
Thank you for taking the time to hear my story, and I am grateful that an agency like this has the customers protection, and best interest in mind. I look forward to a timely response and getting this matter resolved in the near future.
Sincerely, XXXX
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| 10/31/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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XX/XX/XXXX Saturday Received and opened 2 letters ( dated XX/XX/XXXX and XX/XX/XXXX ) from " Specialized Loan Servicing '' regarding rental property address XXXX XXXX XXXX XXXX, XXXX, WA XXXX owned by me. This was the first letter and notice that I received.
I did not recognize the name of the company as in the past the Letterheads stated " XXXX XXXX. '' the letters stated that they were debt collectors, talked about bankruptcy, loan assistance and honestly confused me as to their nature.
XX/XX/XXXX Called monday morning at first available opportunity ( talked to XXXX XXXX ). Representative was rude, stated that investor was going to foreclose and demanded my credit card for payment. I said " wait a second I don't know who you are, I haven't seen your company name before and I need to research this if you are not getting paid as I have paid this mortgage since inception through XXXX ''. He said I had not paid since XX/XX/XXXX. I got more and more upset by his attitude and unwillingness to listen or even take my word that I had paid regularly on the loan through automatic bill pay payment. I asked for a supervisor and he would not transfer me. The call disintegrated, I was livid and I believe they hung up on me.
XX/XX/XXXX I called back immediately and talked to XXXX. XXXX was willing to listen to my concerns and work out why they thought i might be in arrears. He found out that the Loan payment that they received regularly was applied to principle instead of the interest by their company on XX/XX/XXXX in place of the XX/XX/XXXX payment. They were not admit fault I feel, but XXXX was apologetic that this happened. I checked my bill pay and saw that they had received my interest payment every month since inception for the amount agreed. He applied for credit to my late fees. I was not receiving their statements and I fear that it might have to do with the Post office as it is my unconfirmed suspicion that I have not been receiving some of my mail for a while - I related this. I applied changes to my bill pay to pay them the past 2 months of increased taxes and also increased the new loan amount which I got from him.
He stated that the mortgage had increased because of increased taxes in the last few months ( I was not aware again and this was the first time I was hearing this ).
-XXXX attempted to send me some of the statements that I missed, but was unable to get me a full itemized list which I requested. ATTACHED -I asked whether this affected my credit and he said that he would check for me. They had reported to the Credit reporting agency in XX/XX/XXXX. XXXX During the phone call he called back and the phone call back came from " Telemarketing '' on my phone. This made me aware why I was not receiving their calls at of no error of my own ( as if they had abused their phone privileges as a company and I do not answer calls from Telemarketing ). I also did not read any messages that might have come through related to this, and I cant tell you if they left any.
-XXXX eventually transferred me to a supervisor XXXX ( i think ) as I stated the original representative should be reprimanded or fired and that I wanted assurance that they were going to reverse the credit ding. XXXX said they were going to call back regarding reversing my credit ding and misapplied funds but have not yet. XXXX did not apologize, or admit their mistake in all this or admit that they had received the same loan payment since inception every month. He did not seem to care about the prior representative XXXX XXXX He said he would get back to me with an answer after some more research regarding reapplying the funds to interest. I have not heard yet.
This has greatly affected me XX/XX/XXXX i was denied a $ XXXX Heloc FROM XXXX XXXX on my personal residence : The credit ding likely lowered my credit score from XXXX to XXXX according to XXXX. XXXX said they could not give me this credit report due to their lender guidelines and have asked me to request personally from XXXX : " On Wed, XX/XX/XXXX at XXXX XXXX, XXXX XXXX wrote : Good Morning XXXX, Yes unfortunately there is the recent late or missed payment showing on your credit. '' XX/XX/XXXX I have followed up by phone again to Loan Servicing company with a request by phone for itemized loan payments since the start of the loan to present. Inquired again about the credit ding and the misapplied payment and they did not give me an answer. I think they said it might take 5 days. Immediately I was asked again to pay by credit card for loan payments and arrears I have already ordered through my bank. i told them that I had made payments on the taxes and that the payment has increased and that it was their error again that caused the arrears in payments. Again our call got disconnected at the end. I still have not received the email with information requested above from the Lender today.
I still feel like they are treating me like I am to blame for their misapplied funds, continue to say I am behind, they seem like they are employing lots of virtual assistants, playing numbers and not doing their due diligence, not contacting me successfully and stating that the onus is not on them to do so, not researching why the interest was behind, incorrectly reporting to the credit agency, not making adequate notes that I am current, not correcting the issue in a timely manner, not admitting fault and not being forthcoming.
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| 11/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
Servicemember |
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Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, CO XXXX Attention : Home Retention Department Subject : A XXXX XXXX XXXX Request Dear SLS Mortgage, I am writing to bring to your attention a matter of great concern regarding predatory practices and the loan modification response regarding XXXX XXXX that I have experienced with your company. I believe these practices are in violation of both federal and Maryland state laws, and I kindly request that you address this issue promptly.
To provide you with a clear understanding of the circumstances leading to my complaint, I entered a program with XXXX XXXX on XX/XX/XXXX, for financial assistance on the second mortgage XXXX into a down payment with a new modification with your company.
XXXX XXXX contacted SLS mortgage numerous times and consistently it took months to respond back to XXXX XXXX. From XX/XX/XXXX to on XX/XX/XXXX, was the official date of finally receiving a loan modification package for loan XXXX at the current interest rate with a large balloon payment included.
However, upon closer examination of the loan terms and conditions, I have, and the State of XXXX discovered several alarming practices that are indicative of predatory lending. A large balloon payment of over $ XXXX plus violated the terms of the XXXX XXXX program for final approval.
Due to the overextended delay the funds are now depleted from XXXX XXXX program. Almost twelve months have passed by, and now real modification assistance has been provided.
I have made it clear that I want to keep my home that my family and I live in now. This debt was discharged in my bankruptcy ; however, the XXXX is still in place and your company is doing predatory business on the collection practices.
Under federal law, specifically the Truth in Lending Act ( TILA ), lenders are required to provide borrowers with clear and accurate information about the terms and costs of the loan. This includes disclosing the annual percentage rate ( APR ), finance charges, and any prepayment penalties.
Unfortunately, the loan agreement I received from your company failed to provide transparent and comprehensive information, making it difficult for me to fully understand the financial implications of the loan. A large balloon payment with a down payment of $ XXXX is not possible for me to pay out of pocket.
We would have to salvage our car, clothes, shoes, and food to come up with this sum of money. Now, that XXXX XXXX has said, No as well to the balloon payment and your companys delayed response. I am seeking another loan modification request that is fair to me as the consumer without a down payment and no balloon. Without this assistance I will need to file another bankruptcy within the next few weeks. I will have no other option ; we can not be homeless.
Furthermore, XXXX state law, specifically the XXXX XXXX XXXX XXXX ( XXXX ), prohibits predatory lending practices such as excessive interest rates, unfair loan terms, and deceptive practices. Upon reviewing the loan agreement, I have identified several violations of these state laws, including : No options within the loan modification that will lower the principal balance due to bankruptcy.
The possibility to get a modification to lower your interest rate and affordable payment.
No military option offered.
It is important to note that predatory lending practices not only harm individual borrowers but also have a detrimental impact on our society. These practices disproportionately affect vulnerable populations, leading to financial instability and a cycle of debt that is difficult to escape.
No balloon ; without a down payment.
Considering the aforementioned concerns, I kindly request that you take the following actions : XXXX. Conduct a thorough investigation into my specific loan agreement and address any violations of federal and XXXX state laws related to predatory lending.
XXXX. Provide me with a detailed and revised loan modification that is affordable. I am already having financial difficultly.
XXXX. Rectify any violations found and offer appropriate remedies, such as adjusting the interest rate, waiving fees, or modifying the loan terms to comply with applicable laws.
XXXX. Implement measures to ensure that your company adheres to federal and Maryland state laws related to predatory lending practices in all future loan agreements.
XXXX. Adhere to the XXXX state program timeline of responding to their request. To ignore their request and stretch out the deadlines was unfair treatment from your financial institution.
I would like to request a prompt response to this complaint within the next few weeks and not months from the date of this letter.
If I do not receive a satisfactory resolution, I will be compelled to escalate this matter by filing complaints with the appropriate regulatory authorities and seeking legal recourse to protect my rights as a borrower.
I trust that you will take this complaint seriously and take immediate action to rectify the situation. I believe in your commitment to ethical business practices and hope that we can resolve this matter amicably.
I am seeking a justification and solution to your company causing me to not receive XXXX XXXX funds. This is an unfortunate situation and again unfair practice.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, XXXX XXXX
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| 03/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our home loan that was started with XXXX was sold to XXXX XXXX XXXX, and then in XXXX, to Specialized Loan Servicing. I was trying to make payments to XXXX and by the time I found out we had been bought by SLS we were several payments behind. My initial conversation with them led to a back on track plan, where a series of payments were set up to be processed on a specific date each month. SLS would process the payments several days after the scheduled date, and then charge late fees. When I would call they would say that everything was fine, set up payments, and it seemed like I never got a complete payment applied due to fees from the previous month and my funds were constantly in a >suspense account '' I would call and ask if I had approximately 3/4 of a payment in suspense and sent 1 and 1/2 payments in, then I should be current again? They would say yes but the same thing happened repeatedly. We continued to fall behind until we were in default, facing foreclosure and were given a modification. After the three trial payments were made, the whole cycle started repeating. In the spring and summer of XXXX I started looking up exactly how much was due and sent it through XXXXXXXX XXXX XXXX to ensure it was on time, but the next month I would still be behind, with money in " suspense '' and more fees. I continued to try to catch up and then in XXXX of XXXX I did not see any funds applied for XX/XX/XXXX. I called SLS and was told they never received an XXXX payment, to which I replied I had looked up the exact amount and sent it through XXXX, and that I was looking at the receipt. I took a phone picture of it and emailed it to the associate while I was on the phone, and was told it would be taken care of. SLS would not accept another payment and for 2 months kept saying they had not gotten the XXXX payment, and I faxed, and e-mailed the receipt several times. In early XXXX, we got a letter saying we were in foreclosure. After several conversations, we we again offered a modification. The first two trial payments, due in XXXX and XXXX of XXXX through XXXX XXXX only, were made in a timely manner. When I went to XXXX, which was the only XXXX available due to the Covid shutdown, my debit card would not swipe. I t turned out it had been corrupted and would not work in registered in ATMs or registers, but the numbers could be entered manually. XXXX refused to accommodate my request for them do do this, and the debit card is from a non local bank, issued by my employer. I tried to go online to XXXX XXXX, and over the phone to make the payment, but could not get the process completed because it had been cancelled in the store. I called SLS, and explained the situation and pleaded with them to allow my an exception and either make a direct payment to them from the card over the phone or online, or allow me to make the payment through XXXX, but they refused to work with me and I tried, unsuccessfully, to find another way to send the XXXX XXXX payment. When I called SLS a few days later, they said I had failed my trial period and was back in default, but then suggested I request forebearance, which I did. We had a number of Covid related income hardships, and I requested two extensions, which were granted. A month after the second extension, I got a call saying we were in foreclosure, although the extension should have covered at least three months. I called the CFPB and was referred to a housing counselor. In my internet search for a solution I ran across several pages of class action lawsuits against SLS, for many violations of lending practices, including the things that had happened to me. The housing counselor I contacted said that SLS had gotten millions in government funds to help their consumers, and that they had sat on the money and only a small percentage of those funds had gone to consumers. I worked with this company for a few months and got behind on the payment due to income loss. Before I could get back on track with them, the company closed due to covid staffing issues, and our home burnt to the ground on XX/XX/XXXX. As there is no structure most housing programs can not work with me, and the issue now is that the payoff amount is about XXXX higher than the original loan amount. My insurance agent has held payment to SLS, because he questioned their actions. I have tried to talk to SLS and work out a reasonable payoff, tried to discuss all of the fees, and the XXXX plus that is still in " suspense ''. I have requested, in writing, copies of the note as well as the loan history, and have not received anything other than two modification packets. Every person I talk to tells me something different, and a conversation with a supervisor can only take place by an agent requesting a call back from said supervisor, which can be anywhere from 24 hours to a week, and if you miss it they don't call back and you have to start over. I have read online that SLS only makes money from all the fees and fines they place on accounts, and then from illegal foreclosures, etc. From my experience and what I have read, I believe they are at the very least conducting themselves in an unethical manner, but more probably, continuing to act illegally. There are some other issues that are intertwined in this situation, but this is already a long account of the situation, and those details don't affect the core issues I have with this company.
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| 05/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My home loan of 17 years was with XXXX -- taken over around XX/XX/XXXX-XX/XX/XXXX by XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX all under the pretext they were all " Servicers ''. All denied me valid information, all over charged me especially for interest and servicing, all failing to meet the conditions of my XXXX contract and Federal Government settlement. The Feds could not have placed me in a worse situation -- never advised about the transfer, never guaranteed the conditions of my XXXX and USA Government settlement with XXXX -- just left me as a home owner to work with XXXX/SLS who have misrepresented, fraudulently falsified, and hampered all valid information requirements for its takeover of my loan insisting they were all " processors '' to justify providing me with the conditions from XXXX and the Federal Government. I was denied the required XXXX Assignment so did not discover the XXXX bankruptcy until XX/XX/XXXX when I ceased making payments to obtain just basic information denied me during the entire recession. XXXX transferred me to SLS, XXXX and its XXXX became involved in XX/XX/XXXX when they threatened an auction of my property since they refused to provide me with a valid contract and ignored the fact that XXXX in XX/XX/XXXX had filed a Deed of Trust stating all Principals had been paid by it and only it carried the balance on my loan. I never missed a payment until XX/XX/XXXX when I deliberately stopped paying because I wanted information that both BOA and the Federal Government should have provided to all of us in these loans immediately. It took the auction threat for me to obtain any valid factual information. My loan is paid through this month, XX/XX/XXXX, but since XXXX/SLS still attempt to support a fraudulent loan which neither XXXX nor I ever signed nor agreed to, since I've been denied the agreed interest reduction, since XXXX doubled my interest payment, since SLS wants doubled " servicing '' fees, I will not resume payment on that loan until these government and XXXX guarantees are provided to me. By my XXXX Payoff Schedule which is the only valid document I possess which counters the falsified XXXX/SLS/XXXX/XXXX statements since they have been over charging me since the very beginning and the {$40000.00} additional charges they added to my loan in XX/XX/XXXX supports my statement.
It's time for the Government to represent the home owners against these corrupt banks that offer falsified contracts that were never signed by the parties they allege nor were any of the other conditions met which was a reason for the falsification of XXXX 's bankruptcy,. Under contract law, these banks nullify any contract when they falsify it as they have done in order to illegally justify collecting the higher interest rate doubled during the entire recession which is valid justification for me to stop payment on that loan. No government can justify holding me to a contract when a non-participant offers only fraudulent support for " ownership '' under the pretext that they are all " processors '' and can't provide me with the interest reduction. We as taxpayers paid off these loans ; we as taxpayers are entitled to the benefit for what we paid through our $ $ $ to XXXX and XXXX. It's time for the Government to require these banks honor both my XXXX and the Federal Government agreement and not yet again credit these corrupt banks and servicers attempting to get reimbursed 2 and 3 times for loans they fail to possess. Knowledge of a loan fails to meet the required legal standard of a validly signed contract and I don't feel obligated to support XXXX/SLS in its present and ongoing corruption of obtaining funds from me. It's time for the Government to support the harmed home owners for I'm certain had I been reimbursed for the over payment in interest for over 10 years my loan is at {$0.00} presently and I feel no obligation to resume payment to corrupt XXXX/SL/XXXX/XXXX which it's time for the Government to put an end to immediately. The harassment/retaliation/blackmail/extortion I have experienced from these banks and their servicers all through the recession is unconscionable from a situation the Government resolved for the benefit of these fraudulently acting banks rather than on behalf of the taxpayers. That these banks feel confident by contacting the Government that they will once again obtain the support to harm a homeowner in spite of all the corruption they have been involved in -- falsified XXXX contracts, lack of required XXXX Assignment, failure to reduce interest during the recession when it was requested by me and the rate was at 1-2 % but denied, interest credited on the over payment of interest guarantees me that my loan today is at $ 0 %, It's time for the Government to support the taxpayers, not these corrupt banks and their servicers. When none of these banks/servicers can produce even one ( 1 ) valid contract between XXXX and me while I hold three ( 3 ) separate ones + the documentation supporting my payoffs, it's time for Government to support the people and not the illegal offenders. The Government would not support an illegal contract on my behalf and I require that it holds these banks to that same legal standard. I want this loan closed as fully satisfied, I want it to occur immediately, and that's the response I expect the Government to advise XXXX Principals.
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| 07/01/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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|
Web |
Older American |
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I have been in forbearance on my HELOC loan for over a year. My loan servicer is
Specialized Loan Servicing. I was notified by Specialized Loan Servicing v
ia voicemail on XXXX XXXX XXXX that my forbearance will be ending soon. This message is also in writing on my XXXX which I still have. The message indicates that I should call Specialized Loan Servicing to review my options as far as resuming payments. It also indicates in the message that if I am still experiencing hardship I should request an extension of forbearance.
Actually I requested an extension of my forbearance in early XXXX, XXXX and I received a response from Specialized Loan Servicing about a week later indicating that my forbearance would be extended for another three months. Unfortunately I am away from my home and do not have the letter at the moment in my possession.
I mention this because as soon as I received the voicemail from Specialized Loan Servicing on XX/XX/XXXX, I immediately called them. I have a record on my XXXX that I called them. The person I spoke to informed me that I will not be given any forbearance extension even though I told her I was under the impression due to the letter I received from Specialist Loan Servicing that I did get an approval for a forbearance extension. And again since I am not at home I could not send the letter.
That said I asked the loan specialist what my options were as far as repaying my loan. She told me that I can either apply for a loan modification or have the loan payments that I didnt make while I was on forbearance deferred to the end of the loan, its either one or the other, that I can not have both. She said that if I opted for the deferral plan, it was automatic. I said I would get back shortly with my decision.
On Wednesday, XX/XX/XXXX I called Specialized Loan Servicing with the intent to tell them that I would take the deferral plan. The person I spoke to was XXXX, employer ID number XXXX. XXXX told me that in contraction to what the loan specialist told me on XX/XX/XXXX that a deferral plan is not in fact automatic and that a borrower has to apply for it. This was shocking as XXXX also told me that the chances are that Specialized Loan Servicing would not have an answer as to whether I am approved for the deferral by XX/XX/XXXX which is the date that my mortgage payment is due. I reiterated that the loan specialist I spoke to on XX/XX/XXXX had told me that the deferral option was automatic and said nothing about having to apply for it. XXXX then told me that loan representatives dont always give correct information. XXXX also told me that if I dont pay all my back payments that was under forbearance by XX/XX/XXXX my credit report would be immediately marked late for a period of 450 days. But I told him that I was told that a deferral was automatic. Then XXXX said to me, and I quote Dont worry about your credit report, worry about being foreclosed upon. Upon hearing this I was besides myself, I could not believe what I was hearing. I told him I will wait to hear back from Specialized Loan Servicing about them approving me for a deferral, XXXX also told me that my existing interest rate on my loan was at 2 %, but then said in XXXX of XXXX the rate would increase to 4.125 %. This too was quite a surprise. However while I was speaking to XXXX I logged onto my online account with Specialized Loan Servicing and my most recent loan statement indicated that my existing rate on my loan was 4 %. I told this to XXXX who at first told me I was wrong then finally had to acknowledge I was correct. But I was very upset and about XXXX minutes later I called Specialized Loan Servicing and I spoke to a loan specialist who said her name was XXXX. XXXX told me that my credit report would not be marked late if I didnt pay back all my back payments while on forbearance on XX/XX/XXXX but insisted that the loan specialist that I spoke to on XX/XX/XXXX could never have told me that a deferral is automatic. She immediately checked the transcript of my conversation that I had with the loan specialist and acknowledged that the loan specialist did in fact indicate that the deferral was automatic. That said XXXX told me that this was incorrect and that my approval for a deferral depends on whether the investors who own my loan will approve the deferral. This seems in contradiction to the information listed on the Specialized Loan Servicing website which indicates that a deferral is one of the options for a borrower that has been in forbearance which is about to end. I am attaching a screenshot of this information that is on the website.
To sum up, the loan representatives that I spoke to were not very knowledgeable and one went as far as to mention I should worry about being foreclosed upon. This is indeed outrageous.
Up until I applied for forbearance I always made my loan payments to Specialized Loan Servicing on time. But the pandemic has been very difficult for me, I am soon to be XXXX years of age.
I am requesting that Specialized Loan Servicing grant me my deferral as mentioned on their website as one of the options as part of the repayment plan. They also should have more knowledgeable loan specialists that should be made aware that many people have experienced a very difficult time this past year and providing incorrect information is very unacceptable.
|
| 08/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized Loan Servicing mortgage company bought my Mortgage from XXXX XXXX in XX/XX/XXXX, whereas we started making payments to them in XX/XX/XXXX. I recieved a call from their CS rep in mid XXXX and we discussed the situation and everything was promised to me that my mortgage with XXXX XXXX wouldn't be changed and the payment,, interest rate and all would be as if we had never changed mortgage companies. My wife had been shown how I have been doing my budget for over 40 years and I am overly particular about how my bills are paid and follow them to the nickel. She was eager to learn the process and I would have to say she had learned old school and new school, spread sheets, debt to income ratio and savings predictions in less than 6 months. I was very happy to see her taking this on herself to do which relieved me of this chore and opened me up to do other important household chores. She had XXXX XXXX 1and half years ago and it helped keep her mind off of her XXXX before, and after her XXXX XXXX. Since that time, all has been going very well since we almost had to file bankruptcy in XXXX along with me having a XXXX XXXX in XXXX of that year due to the XXXX of her being XXXX, out of work and overwhelmed by all the bills that were taking more money than we had to pay. Since then, we both have worked our tails of to recover from all of this and have come back from the point of drowning to having our heads above water and being able to breathe easy for once in many years. Now,, back to SLS. They have lied, harrassed and defaulted on our mortgage begining in XX/XX/XXXX when my wife came to me crying about the new mortgage with SLS with a letter that was mentioning FORECLOSURE PROCEEDINGS. She thought she had done something very wrong and was hysterically crying while asking me if I could fix it. I went ballistic after telling her that she had done absollutely nothing wrong, and after reviewing the math calculations on her part were exactly where they were suppose to be. My conclusion was that, as I mentioned above that SLS had in fact tried to add to our mortgage balance for whatever reasons but I found that their financial department needed to further their education past the 3rd grade level and this would have never happened. My wife had to see a doctor due to this XXXX letter and their wrong calculations of our mortgage. I am not willing to pay SLS another dime until they have righted their wrong. I contacted XXXX XXXX and one of their executive officers called me promptly back at XXXX the following morning to discuss my problem. I recieved an activity log which I requested so I could see all the numbers myself. All of this info was sent via email and also usps and promptly was in my hands in a matter of a couple of days,, where as I had asked SLS for that same information and was told by the rep on the phone that was looking at her computer at my file. I was told that she could not release this information,,, so, I am XXXX and I have to admit that I felt like my head was going to pop and told her that I knew she was kidding about MY info could not be given to ME. I ended up talking to her supervisor who in turn, spoke only a few words and after I told her I was going to have my bank withdraw all of the payments that were not in the mortgage agreement from the beginning which was $ XXXX/mo,, which my wife told me they tried to change it to over $ XXXX/mo and she had negotiated a monthly payment of $ XXXX/mo, Then the phone calls started coming in XXXX about us being behind at least 1-2 times a day. which increased to 2-4 times a day until I put a stop to it when my wife started refusing to answer the phone when they called. So, I told her not to worry,, I will handle this situation myself. So far, I have not recieved a detailed Activity log from SLS and they are just waiting to Foreclose on my house which has a XXXX That's right,, XXXX XXXX and XXXX XXXX dollars on the principal balance. Joke,, right??? No joke at all because anyone who goes to this length and causes my Wife to Cry and have to be taken to be seen for XXXX and a XXXX XXXX and have to be medicated due to their lack of financial experience and 3rd grade math does not deserved a red cent of ours. So, Im writing to you on behalf of my wife and myself and plan on a response from you as soon as possible. I'm going to contact any and all agencies along with posting BEWARE OF SLS ON XXXX. THE XXXX can pay my house off themselves for me having to waist my time teaching them how to do math and most of all causing my wife the stress and fear of loosing our home. These kinds of banks should be reported by anyone who even thinks they are being taken advantage of or lied to which constitutes FRAUDULENT ACTIONS. The terms and agreement of this mortgage have not been followed by them,, so I am finished with SLS. CFPB can post my name and any info I give to you. ; I have all documentation from XXXX XXXX and can easily get whatever is needed from SLS requesting the proper authorities of the Law and any Federal agency that request MY MORTGAGE FILE AND ACTIVITY LOG. Big secret they can not reveal,, They're BUSTED AND THEY KNOW IT. Call me or email me with any questions and I will be happy to provide you with any info you need. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Email is XXXX or XXXX or call me.
|
| 09/16/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
My Loan was originated by XXXX XXXX in XX/XX/XXXX. The process was online and disclosure were sent by email. The processing of closing was difficult due to getting clarification on disclosures and the paperwork, I electronically signed documents which, I now regret doing, without an attorney been present to explain the line of credit. I paid on my loan and didnt have any issues until Covid-19, and I was out of work, and I didnt return to my job. In the fall of XXXX, I contacted XXXX to ask about options available due to Covid-19, and I was told they had a forbearance plan, I was sent the paperwork and I completed it, and it was approved due to Covid-19 and my brother who lived with me and shared rental cost, passed away XX/XX/XXXX. I entered forbearance, I applied for unemployment in XXXX of XXXX, and was denied and I had to appeal it in XXXX. I stayed in forbearance through XXXX of XXXX, I paid my XXXX payment on time, I was still out of work during this time due to being diagnosed with XXXX XXXX in XXXX. I contacted XXXX to ask about additional options available to me due to my circumstances, and I was told they did not have additional options. I sent to the CEO XXXX XXXX an email asking for additional assistance. He had someone name XXXX XXXX send me a email for an additional month of forbearance. I was told that I had exhausted all of my options related to assistance. It made me due for XXXX, XXXX, XXXX, XXXX, I paid in XXXX I switched my banking information to a monthly draft from another account, and in XXXX I called XXXX and spoke to XXXX the supervisor of servicing department, and I told me my account, was behind due to my XXXX payment was not processed, and the XXXX payment didnt draft, due to my bank account being closed. I explained to him my account had never been closed, and it was due to a banking error, and I told him I had a letter from the bank explaining that it was banking error on their letterhead. I sent him the letter by email, and he insisted that I still owed XXXX and I tried explaining to him that their system was reporting incorrectly. He threatened that if I didnt make my account current, that he was going to send my account to Specialize Loan Servicing and ask to have my call expedited to the manager, and he said that the was no manager, available and I asked him to have XXXX XXXX his manager contact me. However, there was no return call from his manager, and I continued to call back, and was told the same thing, no manager was available. My account was sent Specialized Loan Servicing and I called them and spoke to several representatives, and was told by each one that loan had not fully be transferred into their system, and I was told to call back around XX/XX/XXXX. I spoke to several people and I asked about forbearance options and I was told to go to the website for SLS to download the application for assistance and I did. I had a conversation with a XXXX lady and she stated I owed my XX/XX/XXXX payment, and XXXX XXXX and XXXX and XXXX payments, I told her that XXXX XXXX system was incorrect and that I had reached out XXXX XXXX by email when, I made my XXXX payment and told him the time stamp was incorrect and he email me back stating they were aware of the issues and they were working on it. I had no ideal that XXXX could not be drafted until I called XXXX in XX/XX/XXXX. My credit is very important to me this company that my loan is very unprofessional and very sloppy and careless in how the handle business. I agreed to make a payment agreement with a customer care representative at Specialized Loan Servicing the agreement was I make a payment on XX/XX/XXXX and the balance no later than XX/XX/XXXX and I was assured that this was setup on XXXX XXXX, I called to make the payment as agreed, and I was told that my loan was been foreclosed on XX/XX/XXXX and the person I spoke to was very unconcerned and when I asked about the agreement she responded there were no notes in the system. This was during Respa period which was within the 60 day period. I then researched this company and found out that they had hurt a lot of customers doing the same tactics. This company Specialized Loan Servicing is very irresponsible in their business practices that are supposed to be monitored by federal agencies to ensure the safety of borrowers. I then contact the investor that owns my equity line which is XXXX XXXX which is an investor that is registered with the XXXX. I tried contacting the CEO and I was unable to reach him. However, I spoke with XXXX XXXX at XXXX XXXX, who asked me why are you calling us. I then informed him that the investor has responsibility to me as the borrower, and he said he was going to look into it and he would get back with me, and he never called me back, and I continued to try to find assistance from the investor. I also sent emails to the CEO of XXXX XXXX the company who owns Specialized Loan Servicing. I also sent emails to varies people at Specialized Loan Servicing a XXXX XXXX, in which, she has yet to respond. I spoke to XXXX in the XXXX XXXX, and I tried to call her back and still no response. I am not sure why these services who are crooks are allowed to stay in business. I would appreciate the assistance of this office please. I can be contacted at XXXX or XXXX your immediate assistance is requested.
|
| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
XX/XX/2021 This is the 2nd complaint I filed on XX/XX/2021 without reply from CFPB Spoke with XXXX ( spelling, if incorrect, my sincere apology ) today XXXX She was unable to see this complain so I am resending it.
Thank you, kindly.
Again. SLS visited my property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Best guess the XX/XX/XXXX as it was FOUND BY FRIEND, REALTOR, EXPOSED SO NOT CONFIDENTAL AT ALL I was in hospital. Not home.
1 ) NO advance appointment requested or made by SLS 2 ) SLS is aware the property is OCCUPIED 3 ) CONFIDENTIAL should be in a SEALED ENVELOPE not EXPOSED FOR ALL TO READ/SEE 4 ) COVID concerns should DICTATE ADVANCE APPOINTMENT if any respect is considered.
5 ) CONFIDENTIAL to be opened by Occupant ONLY.
Laughable! It is an open SHEET OF PAPER, exposed for ALL to read 6 ) At request of SLS, LLC an independent field inspector came by to inspect the condition of the Property.
SLS has only a month or so ago performed, probably their 10th BPO, where their hired person Came inside the property with my Realtor, XXXX XXXX, with FULL KNOWLEDGE that this Property is occupied by owner and SLS has voluminous PHOTOS OF THE CONDITION OF THIS PROPERTY, INSIDE & OUTSIDE.
7 ) Further, SLS orders and reorders all of these services while charging them back to me, the property owner, in foreclosure. SLS stacks their exorbitant fees to me, with NO REGARD or consideration for a property owner. In this case, me. IF they were not expecting to stack these fees on top of an owners total they would definitely be less likely to REPEAT, REPEAT & REPEAT these costly services.
Dear CFPBPLEASE see enclosures herewith along with the original complaint regarding this same CONFIDENTIAL situation sent, not acknowledged, ( perhaps systems glitch ) on the XX/XX/2021.
Thank you, for your attention to this.
It is disrespectful and inconsiderate, to say the least.
BIG BANKS do as they wish without recourse. Shameful!
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX ============================================================ XX/XX/2021 RE : SLS Specialized Loan Servicing Company ( Attachments Enclosed for Verification ) CONFIDENTIAL ( To be Opened by Occupant Only ) This enclosed note was found by my Realtor yesterday in the dirt below the bottom front stair.
PLEASE NOTE : A Notice marked CONFIDENTIAL left in this manner is NOT CONFIDENTIAL.
I repeat : This is NOT CONFIDENTIAL. IF it were it would be in A SEALED ENVELOPE.
This is the second time this has happened to me at my ( still my property ) property.
As you can see, the first enclosure was left in the pouring rain, found askew and hardly readable Due to the water damage.
This NOTICE stated that they could enter the property, etc. That language has since been removed, However, it still says CONFIDENTIAL WHICH IT IS NOT!
Anyone could have picked this up and read it.
This is additional unprofessional behaviour of SLS. Intentional it appears to humiliate. If it is not To humiliate, embarrass or otherwise cause shame and distress, it would be SECURED IN AN ENVELOPE THAT NO ONE COULD READ. The way this is delivered ANYONE CAN READ IT translating CONFIDENTIAL to laughable if one finds this humourous, which I do not, however, less than accurate or truthful.
One does not have to be a genius to understand that this is from a servicing company regarding a delinquent mortgage. Shame on you, SLS! One in foreclosure is going through enough without this Intentional NON-CONFIDENTIAL NOTICE SHAMING the homeowner to whom it has been delivered/rather dropped upon ones property without discretion.
FURTHER : PLEASE EXPLAIN why a representative of SLS would arrive anonomously without a prior appointment : ESPECIALLY WITH COVID CONCERNS everywhere. IF NO COVID, simple business practices would dictate an appointment prior to arrival. A compatible time to visit the property agreed to with the property owner and the SLS representative. NOT JUST A RANDOM VISIT.
UNACCEPTABLE.
This further shows the lack of respect and professionalism that SLS ( Specialized Loan Servicing ) Exhibits in all facets of their communications. Shameful! Awful!
I was in the hospital when this was dropped randomly at the house. Again, my Realtor found the note in the dirt at the bottom of the stairs. What? Again, it was opened. One could see it had been folded, however, it SHOULD BE IN AN ENVELOPE IF IT IS, IN FACT, CONFIDENTIAL.
SLS has all of my contact information.
LAND LINE XXXX CELLULAR XXXX & MY EMAIL XXXX.
NONE OF THESE COMMUNICATION AVENUES WERE utilized in an attempt to create a compatible time to request access to the interior of the propery!??? Andagain, why the attempt to come in? The last RECENT BPO PROVIDER HIRED BY SLS went through the interior of the property thoroughly with my Realtor. I was in the hospital when they were here. IF you want the hospital bill, I will provide it.
PLEASE KNOW THIS IS UNACCEPTABLE, UNPROFESSIONAL AND DEFINITELY NOT CONFIDENTIAL.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a/k/a XXXX XXXX XXXX XXXX XXXX, FL XXXX
|
| 10/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
|
XX/XX/XXXX - I became aware of the tax fraud being committed by Specialized Loan Servicing XXXX LLC ( hereafter referred to as " SLS, LLC '' ) by failing to file the 1066 REMIC Tax Return form and pay the appropriate taxes. To Verify whether or not this was the case, I sent SLS, LLC a formal letter requesting a copy of the 1066 Tax Return and the scheduling balance3 sheet XXXX showing financing, receivables, or assets and XXXX XXXX reports evidencing Securitization of the Promissory Note and the Deed of trust as an off-balance sheet item under SLS, LLC 's XXXX XXXX XXXX Agreement and the accounting ledger of the same alleged account to show that SLS is in compliance with FASB ( Financial Accounting Standards Board ) No. 95 Statement of Cash Flows.
XX/XX/XXXX - I received a letter from SLS, LLC declining to provide the information that I requested claiming that it was it was an " unreasonable volume of documents or information that SLS could not respond to within the required time limits ''. ( pdf attached ) XX/XX/XXXX - I sent a response letter to SLS, LLC ( unsigned digital copy of the letter attached ) clarifying that because SLS had failed to file and pay the taxes appropriately like they are supposed to do according to 26 U.S. Code 856 It is impossible and illegal for LLC to foreclose on property it failed to elect to treat as foreclosure property by failing to file a tax return and pay the tax.
XX/XX/XXXX - I received a response letter from SLS, LLC which did not address any of my prior requests but instead stated SLS, LLC 's intent to attempt to foreclose on my property ( which according to 26 U.S. Code 856 they may not do since they did not properly elect to treat this as foreclosure property by filing and paying the appropriate tax ).
XX/XX/XXXX - I received an additional XXXX response from SLS restating what was said in the XX/XX/XXXX letter and further reiterating that SLS, LLC had no intention ( nor ability ) to provide the documentation that I had formally requested in writing months prior.
XX/XX/XXXX - I sent a response letter ( attached ) to SLS, LLC further clarifying my position that SLS, LLC is in violation of Federal Tax Law ( see attached ).
XX/XX/XXXX - I received an additional letter from SLS, LLC ( not attached ) which was a repeat of the letter sent on XX/XX/XXXX and did not contain any new information or response to my inquiries.
XX/XX/XXXX - I sent an additional response to SLS restating my position and reclarifying that they had yet to resolve any of the questions and concerns I had regarding the legality and legitimacy of this mortgage ( clearly, they are unable to do so as if they could, they would have ).
XX/XX/XXXX - I received a Foreclosure Summons to appear in the XXXX XXXX XXXX XXXX XXXX XXXX for a Foreclosure Intervention requested by SLS, LLC.
XX/XX/XXXX - I received a notice of hearing from the XXXX County Court of Common Pleas ( five days after the fact ) scheduled for XX/XX/XXXX XX/XX/XXXX - I received a notice of judgment from the XXXX County Court of Common Please indicating the court 's intent to sell my home in an illegal foreclosure sale scheduled for XX/XX/XXXX XX/XX/XXXX - I sent a letter to the judge, XXXX XXXX XXXX XXXX XXXX in Equities '' restating my position and legal case. The judge then moved the Foreclosure sale date to XX/XX/XXXX.
XX/XX/XXXX - I sent a letter to SLS, LLC, The Judge, the county Sheriff, the FTC, and The Consumer Financial Protection Bureau stating my intent to exercise my Right of Rescission pursuant to 12 CFR 1026.23 ( see attached letter ).
XX/XX/XXXX - The court ignored/denied my legal claim on my right of Rescission and carried out the illegal Foreclosure Sale. On this day I also received an email from the Court asking if I would like to schedule a hearing to discuss my Right of Rescission letter. Since the court had already demonstrated itself to not be acting in good faith, I elected to send another response in writing.
XX/XX/XXXX - I sent a letter reiterating that I have the right to Rescind from this mortgage according to appendix H of 12 CFR 1-26.23 ( h ) " Special Rules for Foreclosures '' unless SLSL, LLC can produce documentation and the certified original Notice of Rescission with my wet ink signature certified correct and true by a Notary Public. So far SLS, LLC has been unable to produce such a document but both SLS, LLC and XXXX XXXX County Court of Common Pleas have made very clear their intent to move forward with the illegal Foreclosure sale of my property XX/XX/XXXX - I sent a new letter to the court, SLS, LLC, the IRS, and many governing federal regulatory bodies seeking intervention and stating the full case. XXXX XXXX XXXX XXXX, SLS, LLC and associates have demonstrated themselves to not be acting in good faith and have violated several laws in attempting to enforce foreclosure on this illegal debt instrument that does not qualify to be treated as foreclosure property.
XX/XX/XXXX - The court has scheduled a hearing to order the Sheriff to remove me from my home illegally. I seek immediate intervention to prevent this from occurring.
|
| 07/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The complaint is inregard to the manner of the bankruptcy and the accounting which was within the obligation under federal bankruptcy law to comply with the requirement of the mandatory discharge injunction.
Thus there is a violation within the federal bankruptcy law and your compliance with the mandatory discharge injunction. Further the discharge is not NOTED by your officially and date as of XX/XX/XXXX but the Bankruptcy Discharge Date within the Court and Ordered by the Judge is indicated within the court and was sent to your company as XX/XX/XXXX.
Thus you are requested to ensure that the date you have as discharge is proper and also that the discharge amount is proper as to the manner of the accounting which you still claim to be owed although the debtor is not liable for the debt but the lien as stated within the response. So please let me know EXACTLY when the DISCHARGE DATE AND THE PROPER ACCOUNTING OF THE FEES AND ALL THAT YOU WERE REQUESTED TO BE DISCHARGED BY THE COURT AS WE HAE THE DOCUMENTS BUT YOU DID NOT PROVIDE WITHIN YOUR ACCOUNT THE EXACT AMOUNT OF THE DISCHARGE WHICH YOU WERE TO RELEASE AND THUS THE LIEN ONLY WOULD BE WITHIN THE AMOUNT. SO PLEASE SEND THE INFORMATION AS TO A QUALIFIED WRITTEN REQUEST WITHIN THE FIVE DAY PERIOD AS THE LOAN IS WITHIN THE COMPLAINT AND THE ADDRESS OF THE PROPERTY AS WELL IS WITHIN THE COMPLAINT SO I CAN THEN BE ABLE TO COMPLETE THE QUALIFIED WRITTEN REQUEST WITH THE PROPER KNOWING OF THE EXACT AMOUNT OWED FOR THE LOAN NOW AND AFTER THE EXACT DATE OF THE DISCHARGE WHICH WAS NOT IN XX/XX/XXXX BUT XX/XX/XXXX AS THE ORDER WOULD BE WITHIN YOUR FILES AND THE DISCHARGE AS TO THE AMOUNT AS WELL AS PER YOUR CLAIM FILED IN THE BANKRUPTCY COURT FOR PROPER ACCOUNTING.
PLEASE ENSURE THAT THE PROPER MANNER OF ACCOUNT FOR THE AMOUNT AND AFTER THE BANKRUPTCY DISCHARGE IN XX/XX/XXXX AND NOT XX/XX/XXXX IS WITHIN THE MANNER OF PROPER AND THUS TO ENSURE THE XX/XX/XXXX PAYMENTS THAT YOU HAVE STATED THE ACCOUNT IS BASED ON FOR CONTRACTUAL MONTHLY PAYMENT IS ACCURATE UNDER THE FEDERAL BANKRUPTCY RULES AND DISCHARGE OF DEBTS AS TO THE LIEN ONLY REMAINING.
FURTHER YOU NOTED THAT THE " mortgage loan account was transferred to SLS on XX/XX/XXXX '' THUS THE DISCHARGE WAS WITHIN THE XX/XX/XXXX SO PLEASE ENSURE THAT ALL THE DEBTS WITHIN THE PRIOR MORTGAGE SERVICER WAS XXXX TO THE AMOUNT WITHIN YOUR FILES AS THERE ARE DEFINITE DISCREPANCIES AS OF THE DATES OF DISCHARGE AND THE AMOUNT THAT AFTER A REVIEW IS APPEARING TO BE COMPLETELY INACCURATE AS TO OUR OWN RECORDS AND YOUR CLAIM FILED IN THE BANKRUPTCY COURT.
YOUR OFFER OF THE SUBSTANTIATION OF THE XXXX DEBT AS WAS REQUESTED IS NOW BEING QUESTIONABLE AS TO THE ABOVE THUSI WOULD APPRECIATE XXXX ENSURING THAT THE DATE AND THE ORDER AND THE AMOUNT XXXX AS PER THE COURT BE PROVIDED IMMEDIATELY AND THE NEW ACCOUNTING IS SENT AS WELL AS WAS SUGGESTED TO ENLIST A BANKRUPTCY ATTORNEY FOR THE DISCHARGE AMOUNT IT WOULD BE BEST TO ENSURE THAT YOUR ACCOUNTING IS IN PROPER AND NOT IN A VIOLATION OF THE LAW AS IT APPEAR TO BE WITHIN THE ORDER ON XX/XX/XXXX.
AS YOU STATED WITHIN THE LETTER THAT " Only your personal liability was XXXX '' AND IT FURTHER STATED AS A DATE " XX/XX/XXXX ; however the XXXX against the property remains. '' THUS THE PERSONAL LIABILITY WHICH WAS XXXX AND THUS THE XXXX AMOUNT AGAINST THE PROPERTY AS OF THIS DATE WITH THE DISCHARGE DATE OF XX/XX/XXXX AND NOT XX/XX/XXXX.
THUS A COMPLETE RESTRUCTURING OF THE ACCOUNT FOR THE DEBT RELIEF AND ALL THE FORCED PLACE INSURANCE AS TAKEN OUR WITHIN MY KNOWLEDGE TO BE REVERSE IMMEDIATELY AND ANY OTHER FEES CHARGED BASED ON YOUR SPREAD SHEET AND IN VIOLATION OF THE BANKRUPTCY ORDER AND THUS THE MANNER OF THE ACCOUNTING WHICH WAS NOT WITHIN THE TIME OF THE ORDER AND THUS BEYOND IN A MANNER OF A VIOLATION OF THE BANKRUPTCY RULES AND LAWS UNDER THE MANDATORY AND STRICT LAW TO BE ADHERED TO WHEN A DEBT IS XXXX WITH THE DEBTOR IT IS WITHIN THE ORDER AND NOT AT THE TIME SLS DECIDES TO RELEASE THE PERSONAL/DEBT AND THE XXXX ONLY IS LEFT TO BE PAID BUT YOU STILL DID NOT STATE THE PROPERTY XXXX AMOUNT XXXX TO SEND A NOTE ( XXXX ) AND DID NOT PROVIDE THE RELIEF THE DEBTOR WAS GRANTED WITHIN YOUR FILES AND THUS BOTH IS NEEDED AND THE REMOVAL OF THE FORCE PLACE INSURANCE AS TO THE DATE OF THE DISCHARGE AS WELL AS THE YEAR THAT IT TOOK TO ENSURE THE LIABILITY IS REMOVED AND THE XXXX AMOUNT CAN THEN BE PAID WITHIN THE PROPER ACCOUNT OF THE DEBTOR OR TO BE MODIFIED AS TO THE PROPER MANNER AND EXACT AMOUNT AT THE TIME OF THE RESTRUCTURING/RECOUNTING OF THE ENTIRE ACCOUNT AND AS OF THE RELEASE OF THE DEBT TO THIS DATE WHEN YOU PROVIDE YOUR RESPONSE THE XXXX AND THE DEBT XXXX WELL AS THE TIME OF THE RELEASE AND THE AMOUNT IS TO BE IN COMPLETE AND FINAL FORM AS TO THE LACK OF FURTHER VIOLATION WITH THE LAW OF THE BANKRUPTCY AS A FEDERAL VIOLATION WITHIN THE COURT IS CAUSE FOR A SUBSTANTIAL AMOUNT OF FEES. THUS YOUR RESPONSE WITHIN THE TIME ALLOWED AS WELL AS THE PROPER MANNER OF ACCOUNT FOR THE COMPLAINANT IS IMPERATIVE AND MUST BE CONDUCIVE TO THE ACCOUNT OF THE PROPERTY OWNER OF THE ADDRESS KNOWN AT XXXX XXXX
|
| 06/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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Specialized Loan Servicing ( SLS ) acquired my note from XXXX XXXX XXXX in XX/XX/XXXX. When they acquired the note, my city 's services ( City Of XXXX ) was making payments on my behalf since I have been out of work and in a re-training program. XXXX asked SLS to forward them a XX/XX/XXXX W-9 form with the address where the payments should be made out to and sent. This is required by the Federal gov't to show where the XXXX sent payments to that address and the payments were credited to my account. The form was forwarded that included the address and payments were being made on time and SLS credited those payments to my account. Then in XX/XX/XXXX the payments were not being credited to the account. When calling to inquire, SLS claimed they were not receiving payments. This was not true. When explaining that payments had been received and applied up until now to the address provided on the W-9, SLS claimed that it was the incorrect address. When asking SLS to send a W-9 with the correct address, they said they would however it was never sent but XXXX still made payments on my behalf that were sent and SLS applied those payments.
Prior to the start of the new year, XXXX requested SLS forward over a XX/XX/XXXX W-9 form to continue making payments on my behalf. It took several months until a Ms. XXXX sent XXXX the new form. There was absolutely no mistake about XXXX 's request to Ms. XXXX regarding the reason for the form. I spoke w/a rep ( which I recorded ) who confirmed she spoke with Ms. XXXX XXXX and confirmed the address on the W-9 was correct. Payments were sent over to the address on the XX/XX/XXXX W-9 but the checks were not being cashed nor being applied to my account. Inquiring with SLS claimed that they never received the checks and that the address on the W-9 form was incorrect. Speaking with XXXX ( teller agent ID # XXXX ) recorded on XX/XX/XXXX, told me that SLS has MULTIPLE W-9 forms that she would investigate to see which W-9 would be the correct one and get back with me. XXXX did get back with me on XX/XX/XXXX and informed me that the W-9 form that Ms. XXXX sent, although having the incorrect address to send payments to, could not be changed.
HOWEVER, according to my last statement ( XX/XX/XXXX ) SOME of the checks were cashed and applied to my account but SLS is still claiming that they never received any checks. There are also funds that were sent that are sitting in a suspense account ( per my XX/XX/XXXX statement ) waiting to be credited ( see most recent statement, attached ). If SLS has not received these payments then my statement would not reflect the suspense funds nor the other credits.
In the meantime, I was sent a " Default and notice to Foreclose '' notice that would be initiated if the past due funds ( {$3200.00} ) were not satisfied within 33 days ( XX/XX/XXXX ). It should also be noted that the government COVID19 forbearance ends XX/XX/XXXX. I am also being charged inspection fees.
When trying to call and get a resolution I am consistently stone-walled and given the run around. Teller agent XXXX ( ID # XXXX ) told me in order to get a resolution to fix the problem, I needed to speak with a " XXXX '' in the Escalations Dept. After calling several times I was told that manager " XXXX '' would call me back. I'm still waiting and have been dealing with this issue and attempting a resolution for over 8 months and do not wish to default on my loan when clearly there are payments being made and seen.
It is my belief that Specialized Loan Servicing is choosing NOT to work toward a resolution to allow third party payments by NOT providing an appropriate W-9 form as they did for XX/XX/XXXX and INTENTIONALLY allowing the checks from XXXX to expire past 90 days in order to force a foreclosure to acquire the property based upon property values for my geographic area.
Also, it should be noted that as of XX/XX/XXXX, The Consumer Financial Protection Bureau reached a settlement with Specialized Loan Servicing LLC, where the consent order requires the business to pay {$1.00} million in monetary relief to consumers in the form of redress and waiver of borrower deficiencies, pay a {$250000.00} civil money penaltyand implement procedures to ensure compliance with the Real Estate Settlement Procedures Act ( RESPA ) and its implementing regulation, Regulation X.
The CFPB found that since XX/XX/XXXX, the lender violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. These violations also constitute violations of the Consumer Financial Protection Act of 2010. In some cases, Specialized Loan Servicing 's violations of Regulation X short-circuited protections for consumers whose homes were ultimately foreclosed upon.
( NMP, Retrieved XX/XX/XXXX. XXXX XXXX XXXXXXXX XX/XX/XXXX ).
Attached you will find my latest statement, written correspondence, along with a detailed timeline of my correspondence.
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| 01/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We are writing seeking your intervention so that we can receive the proper assistance clarifying the status on our mortgage, which we believe has been incorrectly serviced and are now receiving letters from your company threatening us with foreclosure.
For 10 years, your company did not communicate with us, sent us mortgage statements, status letters or informed us that there was an outstanding balance that needed to be paid. We were under the impression this was normal since we filed for bankruptcy a while back and did a modification on the first mortgage around the same time, which led us to believe the second mortgage, which you currently service, would be ( was ) either discharged or combined with the first mortgage. Only until not long ago, we were informed that there was a significant balance on our second mortgage past due that needed to be paid. Furthermore, the outstanding balance quoted to us was two times more than what our original principal balance was when we had filed for bankruptcy ( specifically, we were told that there was an interest balance of {$220000.00} when our original principal balance was only {$120000.00} ). We were in shock to learn of such amounts. The second mortgage was not reported in our credit reports either, nor was a mortgage with an outstanding balance showing, how would have known we needed to take action on our account?
We asked for help getting clarity on the reason for why our balance had increased so dramatically and were told because we had not made payments. We explained we didnt make payments because we did not know we had to, but at that point were told only option was to either pay the balance or apply for a modification. We reluctantly agreed to look into a modification option but were then told that in order to be approved for XXXX, we would have to put a down payment of {$61000.00}. We declined the option given to us because we did not have that kind of money to pay up front. Many people we know have told us that they were able to obtain modifications with their banks and were not asked for a single dollar to get a trial modification and then a permanent one, so why would Specialized Loan Servicing ask us to pay such extraordinary amount of money?
With the help of a family friend, we called recently into your service center to renew our efforts in straightening up our account. We brought up again the fact that we were not being sent mortgage statements and were told that there was some incorrect coding in the account that blocked the statements, but that it would be corrected. Shortly after, we started receiving letters, like the XXXX dated XX/XX/22 from XXXX XXXX, stating that we did not want to continue pursuing mortgage relief assistance which is completely false. On our most recent call, we asked for help applying for a modification hoping we would not be asked for a down payment again, but were told that it was not an option for us anymore. We asked what we could do next, and were told all we could do is wait until the account was referred to foreclosure, because at that point they would be able to apply other guidelines to then evaluate us for a modification. This did not make any sense to us whatsoever, why would we be asked to wait until the account reached such critical point which could put us closer to a foreclosure status. There was nothing else that was offered to us except to try to refinance our two mortgages so we could combine the balances and bring the second mortgage current. Again, we fell the burden of fixing the situation and only way to resolve was by us either paying money up front or using the equity in our property. Unfortunately, even if we wanted to pursue that option, with the second mortgage being so delinquent, we dont believe we would be able to qualify for a refinance. Our question is, why are there no options for us to help us prevent foreclosure that dont require us to put down payments or refinance our home?
We have not missed a single payment on our first mortgage and are currently 100 % current. Would we have known a payment needed to be made separately on our second mortgage, we would have made it. The second mortgage you service was not reported to the credit bureaus and we did not receive statements or earlier communications that could have enabled us to take earlier action and prevent the account from falling so far behind. We feel that now that our property has gained a significant amount of equity, Specialized Loan Servicing is now seeing it worthwhile to pursue foreclosure action against us. We are not being given any reasonable or any options at all to bring our account to a current status and we need someone to help intervene on our behalf to clear out the situation and make things right. We are willing to start making normal payments on the account but need for the current balance and status to be resolved first.
Please help us look into our account and situation, and to obtain a reasonable and fair solution that can help us bring our account current and into good standing.
Respectfully, XXXX & XXXX XXXX
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| 12/31/2021 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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Complaint against XXXX XXXX XXXX XXXX for XXXX XXXX XXXX for unlawful seizure ( theft ) of my property and XXXX XXXX as the Master Servicer and Depositor.
Demand to produce copy of the general Ledger for the account receivable owned by my creditor for my property located at XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, XXXX, IL XXXX and sold for {$130000.00} on XX/XX/XXXX. MLS # XXXX ; and proof of receipt and distribution of funds after sale, such as copies of wire transfer receipts after the sale {$130000.00} ; proof of deposit these money on general ledger of the Creditor who owns and maintains this account receivable ; proof of distribution of these funds to Investors who have legal rights to collect these payments ( in other words, who paid value for my alleged loan.
Please identify who was my creditor who was entitled for relief and how this Creditor obtained rights to collect from me ( paid value for my alleged loan, as required under UCC Art XXXX/XXXX.
Please state the full list of investors who received money from {$130000.00} foreclosure sale of my property proceeds and provide me a release of lien from each Investor with proof that the payment was made from these proceeds.
Please explain why XXXX XXXX never provided me any receipts or releases of lien, accompanies by a copy of its Accounting Ledger where my loan was written off as " paid '' These records must be kept permanently on books and ledgers of XXXX XXXX XXXX XXXX who is the responsible party for all XXXX XXXX financial affairs.
If no such ledger is kept and maintained on anyone 's accounting books and records, please explain why no such accounting records were created.
Statement of Fact. On XX/XX/XXXX I executed a Note and Mortgage for XXXX Investment and Loan, who pretended to be a " Lender ''. As I recently learned, I became a victim of mass securitization fraud where I " inhereted '' information about securitization scheme initiated with the prior owner by one of Big Investment Banks.
XXXX was merely an aggregator of my information which XXXX passed to likely XXXX XXXX to use in the next level of securitization which XXXX XXXX XXXX about {$180.00} per {$1.00} of information dressed as a " loan '' which XXXX passed to me via XXXX.
On XX/XX/XXXX someone acting as " XXXX XXXX XXXX lawyers '' ( XXXX ) filed a fraudulent complaint per instructions from some third -parties ( likley Lenders Processing Services ) who most likely furnished this " Complaint '' to be filed.
Complaint lacked any evidence except standing alone stamped signature of " XXXX XXXX '' who was defunct Vice President since XXXX.
Complaint lacked any references to my alleged Creditor and did not contained any accounting records.
Yet, XXXX XXXX XXXX XXXX managed to obtain favorable but void verdict and sold my property via realtor XXXX XXXX who did not know who is his client because he received al insturcitons via someone's website ( XXXX XXXX 's XXXX XXXX now XXXX XXXX XXXX XXXX XXXX I was never provided any copies of any financial records, particularly a copy of general ledger for the account receivable for my alleged " loan '' neither during this foreclosure or after it.
I was never provided any releases of my alleged " lien '' or proof of payments to investors after the sale.
Instead, I became a victim of a new illegal collection by Specialized Loan Servicing LLC who started demanded from me money four months after my property was sold by XXXX XXXX XXXX XXXX.
I have reason to believe that nobody loaned me any money and all proceeds from sale of my property went to XXXX XXXX as additional revenue on top of pornographic profits XXXX receive by trading my securitized identity on the open markets, plus profits from credit default swaps.
This is why it is essential for XXXXXXXX XXXX XXXX XXXX to provide me copies of General Lender for loan account receivable for my property where XXXX XXXX deposited {$130000.00} proceeds from forced sale of my property on or about XX/XX/XXXX.
As well as the Affidavit from XXXX XXXX and its authorized officer, in the following format, to verify XXXX authority to sell my property to third party and receive {$130000.00} for it.
" XXXX has a loan account receivable arising from her transaction on the XXXX day of _, XXXX. XXXX [ identify the Creditor ] has all rights, title and interest to the underlying obligation, the legal debt. By law XXXX owes XXXX that money. We have been hired/ appointed to serve the interests of XXXX and empowered by XXXX to administer, collect and enforce the right to collect payments of interest and principal as provided by XXXX 's note and the recorded Mortgage. A copy of that authorization, signed by an authorized officer of XXXX is attached. Attached is a copy of the XXXX ledger on which XXXX loan account appears showing the balance, payments and disbursements from inception to the present. Attached is her recorded Mortgage and Note with her promise to pay us. Name of signor, position with the XXXX XXXX, and full contact information - office address, phone & fax number, email ''
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| 11/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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CMC Funding, serviced by Specialized Loan Servicing, LLC purchased our loan from XXXX XXXX after one month into a new mortgage. The first payment was XX/XX/2020 and I had sent a check to XXXX XXXX. CMC Funding purchased the loan some time in late XXXX so XXXX XXXX sent the escrow ( {$4100.00} ) and first payment check ( {$1700.00} ) to CMC Funding. After numerous calls to CMC Funding to determine if the payments for the first months mortgage, XX/XX/2020 and the escrow had posted, they had not yet processed. Realizing I have 60 days by law for all postings to take place on transferred loans, I still wanted to be current so on XX/XX/2020 I made a payment for XX/XX/2020 of {$1700.00} and a principle payment of {$4000.00}. I contacted CMC Funding customer service and due to the account being so new the only option I had to make a no fee payment was by check or a one-time ACH transaction so I made the one-time ACH transaction. On XX/XX/2020 I found that CMC Funding drafted another {$1700.00} XXXX mortgage payment ) and {$4000.00} ( principle payment ). It took me numerous calls and messages from their portal to get in touch with anyone, this was especially suspect compared to more than ten mortgage companies I have dealt with over 30 years. Additionally, non-existence of any customer service level at all. When I spoke with the customer service agent and asked how a one-time ACH could draft twice over a ten day period, she had no explanation. I asked for a credit to occur and she validated that by executing a credit. She told me that she didn't know if it ] the credit would be by way of check or ACH and that if I could get on my banks letterhead that the funds left my account XXXX funding would expedite the credit faster, so I did that immediately. I followed-up for two weeks trying to get a human on the line to no avail, spent a total of 6 hours working on this at this point. I had also sent messages from their portal explaining the situation only to get back XXXX. replies, as follows ( I wrote ) " I'm following up on the status of my credit for {$5700.00}. I have been told numerous things by phone and still have not received it? Please let me know when and how the credit will be issued? The debit from my account was on XX/XX/XXXX and was told that if I submit a bank letterhead stating the funds left my account that the credit would be more expeditious, I did that. I'm still trying to understand why this happened and would like an explanation. I had an old one-time ACH set up for {$1700.00} for an XX/XX/2020 mortgage payment and a {$4000.00} principle payment make on the same transaction in XXXX when we were first getting establishes with you folks. It showed in your system at the time that the next payment would be in XXXX. Your system then extracted another {$1700.00} mortgage payment and {$4000.00} principle payment on XX/XX/XXXX? ", ( CMC reply 1 ) " Thank you for your inquiry. If the online portal is providing difficulty from setting up automatic payments we are here to assist. However, CMC is unable to set up call backs through our online inquiry. If you would like assistance with setting up auto pay, you may provide all the bank information with the desired draft date, once completed you will receive a letter of confirmation the mailing address on file. This will also be viewable through your online message center. You may also contact us at XXXX M-F XXXX MT., Thank you., XXXX XXXX Teller ID : XXXX '', ( CMC reply 2 ) Thank you for your inquiry. As of XX/XX/2020 a payment in the amount of {$5700.00} was credited as an additional principal payment. Please review the online portal through all transactions. Thank you. XXXX Teller ID : XXXX ''. The second response was confusing, I was expecting a credit and someone at CMC Funding inadvertently made a decision to apply the whole amount, ( {$1700.00} mortgage payment ) and ( {$4000.00} principle payment ) to principle? I was extremely upset at the lack of professionalism and suspect of their legitimacy as a mortgage company. That event lead me to file this complaint. I then spent another 4:23 hours trying to get ahold of someone and finally got to a supervisor who said she understood the mistake that was made and supposedly corrected it and that was on XX/XX/2020. At this point I have XXXX mortgage payment coming up so I told her to only credit my bank account the {$4000.00} principle payment amount and use the remaining {$1700.00} for XXXX 's payment. She claimed that the funds would go back into my account by way of ACH, I still have nothing showing in my account as of XX/XX/2020. I sent another message from their portal on XX/XX/2020 and no reply yet. I have a little over 10 hours invested in this ordeal and I find this company highly suspect in their business practices. Please let me know if I have any legal recourse, if so I will be glad to take this business to civil court for damages and hopefully you find criminal offenses that levy heavy fines and/or jail time for someone. If this happening to me, multiply that by XXXX 's.
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| 09/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I submitted an application for a load modification due to unemployment during the Pandemic. I was unable to pay for almost a year and accrued, to date a total amount due of {$14000.00}. The loan was originally with XXXX XXXX. During the Pandemic my loan was transferred to Specialized Loan Servicing ( SLS ). This is where the trouble started.
My children and I have lived in the property since my parents purchased it in XXXX. Upon their death the home was willed to me and I assumed the home as successor in interest during the Probate process and listed as such with XXXX XXXX.
I received a package of documents from SLS early XXXX and by that time I was already behind on payments for the first time ever because of COVID-19. For whatever reason, SLS couldn't locate any of the Successor in Interest documents, or any documents for that matter other than the actual loan itself. I explained who I was when I called but I was not given any information and requested to submit the documents that would show me as Successor. This process took months to complete. I would send the documents several times as they never seemed to have received any of them. I spoke to over 10 customer service representatives who all had different or no information for me. The most unsettling is that they would call and ask for my deceased parents, no matter how many times I asked them not to. I have never seen this level of unprofessionalism and uncaring.
My first Loan Modification Request application was sent XX/XX/XXXX along with all of the other requested documents verifying hardship due to the Pandemic. I complied with all requests every time I was asked to send a document I complied. The company would never ask for everything that was required. I would be told they have everything needed to make a determination on the modification, and then I would be called again asking for the same documents over and over. I ended up paying for overnight packages and faxes containing my parents death certificates, income documents etc. several times. It would take another several months ( XX/XX/XXXX ) before I finally got to an acceptance for the Modification.
I was finally asked to pay 3 " good faith '' payments dated for XXXX XXXX XX/XX/XXXX for {$480.00} each, which I did. Shortly after those payments were made I was told I am now denied because my father was on the original loan documents and they need his signature. I had informed them several times over that my father died prior to this denial. His name was removed as a debtor with XXXX XXXX since XXXX and my mother 's name remained until her death in XXXX. This was established with all lawful entities involved.
Due to the nature in which I was being treated up to this point I was getting fearful that SLS was not being forthcoming. I made 3 more payments and was told not to make anymore because it will not apply to current months. I requested the aid of my older sibling who was the Executor of our mother 's estate. I felt uneasy and did not trust that SLS was doing the right thing. They would never ask me for all the documents needed or either they claimed my documents were not received several times over. It does not take almost 2 years to modify a loan that I was approved for a year prior. I conferenced called SLS with my sibling many times to figure out why this process has been so difficult for them. We both felt Specialized Loan Servicing was extending the process for the modification to a point where I would no longer qualify. We both expressed our concerns. Still I complied because this is my children 's shelter. We would be homeless with no where to go.
I sent SLS my father 's death certificate 7 times via fax, overnight mail, email, and USPS. I would send then get a call a week later saying they didn't receive anything. On my 8th attempt, SLS verified they have my father 's death certificate. Several weeks later, I called for an update and was told over a year and a half into this process for the 1st time, that I now need a Quit Claim Deed and I will have my loan modified. I hired a lawyer and it was filed with the courts and a copy was sent to SLS. I was requested to resubmit all of the previous documents again and complete a 3rd application for the modification XX/XX/XXXX.
I thought the process was finally over and my home would be safe.
I received a letter from SLS in XX/XX/XXXX that the only modification I qualify for now is a Quick sale of my home. The very nightmare I hoped wasn't happening is happening. At this point I start to look into this company Specialized Loan Servicing and find their F rating and 1 star on XXXX. Hundreds of families with the same story as mine. Some lost their home and are homeless, some had to hire lawyers and are still fighting. I feel so taken advantage of and swindled. All I ever asked was for my arrears to be placed on the end of my loan so I can resume current payments. I am a humble hard working mother of 3 and I don't deserve this. None of the families that SLS are doing wrong deserve this.
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| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Below details the timeline showing the negligence on behalf of Specialized Loan Servicing which put myself, XXXX XXXX, and my husband, XXXX XXXX XXXX, at risk of collections, negative reporting to credit agencies and property seizure. This is not a full account as I had full confidence the company could correct this on their own in the beginning and did not keep a full record.
On XX/XX/XXXX, our real estate taxes were due for our home in the County of XXXX, Virginia. Also on XX/XX/XXXX, our mortgage sold to Specialized Loan Servicing ( SLS ).
On XX/XX/XXXX, I received a delinquent notice for unpaid real estate taxes from County of XXXX, Virginia. The amount past due was {$1100.00}. I contacted the mortgage company phone number on my most recent statement but was unable to speak with anyone. The voice prompts for my unpaid real estate tax situation sent you to a message that advised I had to send the delinquent notice to the address provided for them to make the payment. I sent the delinquent notice so I no longer have it, but I did take photos.
During the months that followed, phone calls to SLS were unfruitful. Every call provided different answers and no true resolution. Many agents want to place the blame on the former owner of our mortgage and show no sympathy to the situation or a sense of urgency to have the taxes paid. No one seemed to have compassion to the fact that we are continuing to pay a mortgage payment with funds specifically for taxes, only to have taxes not paid.
On XX/XX/XXXX, after getting nowhere with the SLS mortgage call center, I filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) for fear that this will not be resolved by the company on their own. The XX/XX/XXXX escrow balance was {$2600.00}.
On XX/XX/XXXX, SLS sent the overdue funds for the XX/XX/XXXX real estate taxes to County of XXXX, Virginia and a letter to our advising they received the complaint. The XX/XX/XXXX escrow balance was {$1800.00}.
On XX/XX/XXXX, we received a delinquent notice from County of XXXX, Virginia advising that our XX/XX/XXXX taxes were not paid and we were going to be moving to collections. The amount of the bill was {$1200.00}.
On XX/XX/XXXX, a call was made to SLS to have this most recent situation corrected. We were advised that a large check totaling more than {$100000.00} was being sent to XXXX County Treasurers Office to pay real estate taxes for multiple homes that are delinquent. The agent advised that the check would be sent out on XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX County Treasurers office to see if the taxes had been paid. They advised that the account was still delinquent.
On XX/XX/XXXX, I again contacted SLS and requested to speak with a supervisor. He advised that payment was sent on XX/XX/XXXX and the check was cashed. I advised him a previous conversation advised that the check would be sent XX/XX/XXXX. He did not know why. I advised him that I had filed a complaint with the CFPB and asked if he knows what other government entities regulate this industry and mortgages specifically, he only knew the XXXX XXXX XXXX. I asked if he had advice on what to do. He did not. He referred me to the Customer Service number for additional questions.
On XX/XX/XXXX, I called XXXX County Treasurers office back to see if the check had cleared ( SLS advised the previous day that a check was cashed ). On this call, I learned that 2 checks were received from SLS on XX/XX/XXXX. Both checks were dated XX/XX/XXXX but were sent with a printout dated XX/XX/XXXX. The checks were check # XXXX for {$270.00} and # XXXX for {$980.00}. The checks were deposited, but were later rejected for stop payment. Also, the checks were sent for the amount on the XX/XX/XXXX bill, but were not enough to cover a late payment.
Also, 2 checks were received from SLS on XX/XX/XXXX. Both checks were dated XX/XX/XXXX. The checks were check # XXXX for {$10.00} and check # XXXX for {$980.00}. These checks were not enough for the amount of the XX/XX/XXXX bill. These checks were returned by the Treasurers office as 2 checks were received the day before and at this time the county did not know those checks would be returned.
Also on XX/XX/XXXX, the County of XXXX, Virginia Treasurers office sent a letter to SLS mortgage advising of the checks that were returned for having stop payments placed and advising of additional fees to cover the returned checks.
I hope this additional detail provides some insight into the way Specialized Loan Servicing is conducting business. I will keep more thorough records going forward.
Research online revealed that SLS is not accredited by the XXXX XXXX XXXX and has an XXXX rating. I submitted a complaint detailing the ordeal, attached photos of the delinquency notices and advised that I wanted late payment fees reimbursed, late fees to XXXX County to be covered, any negative impact to my credit reporting to be corrected and to have escrow immediately removed from my mortgage so that I can have some control over how funds are disbursed.
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| 05/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
Servicemember |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX, CO XXXX To whom it may concern : In the fourth quarter of XX/XX/XXXX, I called your support center to set up autopayments twice per month. This was an effort to help reduce the interest accruing. I began receiving a form letter saying that you were unable to process my payment. The letter had a X next to a blank line, failing to indicate details.
Even though the funds were being deducted from my bank account, I called your support number to troubleshoot the Other issues. I was told that it was set up incorrectly. She then said that she fixed the issue and that I should ignore the letters since they have already been sent.
I continued receiving letters saying that my bank was unable to process the payment with a X marked by Other. Late in XX/XX/XXXX I called again to ask for clarification on the problem. Funds were still being deducted from my checking account and I saw those same amounts in my SLS payment history. I was told that the half payments being applied was the difficulty. Again, I was told the issue was fixed.
In XX/XX/XXXX I was still receiving these letters with the same message. I called and was told it was an application error on the SLS side and it should be fixed. I was also advised that I should ignore the letters since the error was not mine. On XX/XX/XXXX, I sent a message on your website.
I asked for bimonthly payments to be taken out of my account and paid one payment ahead. Why do I keep getting late notices? I need someone to help sort this out before it harms my credit.
I was again told to ignore the letters. I was under the impression that I was one payment ahead also.
Thank you for your inquiry. After reviewing the account, you are set up on semi-monthly recurring draft for the XX/XX/XXXX & XX/XX/XXXX of each month. Depending what day the XX/XX/XXXX falls on, the late notices are generated on the last business day so you can disregard the late notices.
On XX/XX/XXXX I requested that autopayments be cancelled. I also showed concern regarding reporting to my credit file.
You say to disregard the late fees but your system shows I have 3 late payments. I don't want this hitting my credit report. Will you please correct my file.
On XX/XX/XXXX I again utilized the messaging system on your site Now my billing statement says that I owe {$960.00} with a past due fee, I need to get this cleared up, I signed up for automatic billing and there is money in the account. Why am I showing past due?
On XX/XX/XXXX I was told Thank you for your inquiry. I have reviewed your account, and there are not any late payments that have been reported to the credit bureau.
On XX/XX/XXXX I again reached out via your website messenger I am attempting to return a call from XXXX. I have encountered problems when I tried to set up twice monthly auto payments to my mortgage. My concern is that I don't want a late mark to be reported to the credit reports. I asked for the auto payments to be stopped since it just wasn't working. I kept getting late letters but when I called they said to ignore it that everything was alright. I will continue to pay the mortgage manually monthly.
My request is that the " late '' payment not be reported to the credit agencies. Please confirm that this is possible and has been completed.
On XX/XX/XXXX I was told that a ticket had been opened to address my concerns. Again, on XX/XX/XXXX I reached out to follow up on my concerns. I again requested that late payments are not reported. I was under the impression that I did not have any late payments. My understanding is that I was completely caught up and current.
On XX/XX/XXXX I was told that my requests were denied because you sent letters and my bank rejected the ACH requests.
First my bank didnt reject the ACH. The monies were taken from my account and ended up notated in my payment history. It is not reasonable that : Multiple SLS staff told me to ignore the letters I am still being told that my bank rejected the ACH withdraws. The money left my account and you received it. That doesnt appear to be rejected.
No staff member called to clarify the account status.
I called multiple times and have only received one incoming call. The one incoming call was to deny my requests. This call came over 30 days from my first request for clarification.
I have to call multiple times to get an accurate answer. XX/XX/XXXX I was told that the previous tellers I spoke with were mistaken.
It is not reasonable that a consumer is being asked to contact you multiple times after being told by your staff to ignore letters. It is clear from the contact notes that I am mindful of my credit and payment status. If someone would have reached out with accurate information this could have been avoided.
I am requesting that corrections be made to the credit reporting agencies to rectify this situation. The website history detail is very confusing and doesnt even contain a totals column. I thought I was one payment ahead.
Sincerely,
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| 01/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I was n't aware that XXXX XXXX brought out XXXX, until XX/XX/XXXX ; therefore, every time I got a letter informing me that, the Mortgage Servicer changed, I filed it and made the necessary adjustments. I was working a lot of hours, ensure that, the astronomical mortgage payments were made. In XX/XX/XXXX, I moved to SC, with the intentions of buying a home, I allowed them to rush me through the process, because my family was moving here from Washington State. XXXX, did a 80/20 Loan ( based on the contract, no other Lender was involved ). In the very beginning ( although briefly ), they service both the 80 % and the 20 % ; however, within a few months, they transferred the 20 % to SLS. I was never late on the 20 %, but, that adjustable 80 % was killing me ; therefore, I was constantly late, but for some odd reason, I never had to challenge the possibility of a Fore Closure issue. I was always able to rob Peter to pay Paul. Nevertheless, I am submitting this to you because, in XX/XX/XXXX, I decided that I would start destroying old documents that I had on file for my deceased mother-in-law, and came across a packet, from XXXX XXXX, but it was never opened, because I assumed it was an offer to refinance. This document which came from XXXX, and dated XX/XX/XXXX, was a GFE review. XXXX completed a GFE review, of which they included me and my husband 's creditors and employment information. Well, it was baffling. My husband was n't listed on XXXX Contract, and we never requested a loan review from XXXX. So, with all of this newfound information, I decided to began making calls. I pulled just about everything I have on every Servicer, I had ever had dealings with. I spoke with several XXXX CSRs, I contacted the current Servicer Reps, in which I was told to contact the current Investor. I emailed them and they forwarded the email back to the Servicer to handle. I then received a call from a Supervisor, and she stated that, there should not be any other Servicer collecting on this mortgage, she asked me to forward a copy of the other Servicer 's statement, which I did. A few weeks later, I received a letter from the current Servicer informing me that I should contact SLS. I contacted SLS, and asked them who they were Servicing the mortgage for, because XXXX, is no longer in business. I was told, that they would not release this information over the phone, and that I should submit my request in writing, and I 'm still awaiting their response. I went back online to do more research, that would help me understand, how XXXX settled XXXX 's, subprime Lending Accounts. I called XXXX, and they only was aware of the Principle Loan of 80 %, and mailed me a copy of the Note, to confirm what they were telling me. Therefore, I knew I had to dig further in order to see what XXXX, had done ; so, I checked the Court Records, and what I found confirmed what I was told, in XX/XX/XXXX, XXXX represented XXXX, in a preceding, and the 80 % portion of this Conventional Loan, was transferred to another Investor, and this Investor is the only party listed on the Note. There is no other Investor noted, since the XX/XX/XXXX proceedings. So, after spending several sleepless nights doing more research, I found a document online which indicated that XXXX had also cancelled the PMI on some Accounts, so I assumed this what had happened to my Loan. Bottom Line, from XX/XX/XXXX - XX/XX/XXXX, I was never late on the 20 % piggy-back portion on this Contract, but after this revelation, as of XX/XX/XXXX, I decided that, until SLS confirm who they are servicing the loan for, I will withhold their payments. If they were notified to cancel the PMI in XX/XX/XXXX, yet, they continued to bill and collect from me, they should be found guilty of theft, deceitful collections, and fraudulent billing for a depth that was n't owed. Since XX/XX/XXXX, SLS has collected over $ 20k, that was probably not due ; not to mention, they had the nerve to charge me {$250.00} to do a Loan Modification in XX/XX/XXXX, which change my monthly payments to them from {$310.00} to {$210.00}. Since, I stopped making payments to SLS, they have sent 2 people to our home, to present open documents, requesting entrance for inspection. This has caused me to fear, what other actions may resort too. How can we trust, that this people do n't have a criminal background. One document was just sitting on the porch when we got home one afternoon, and the other one, there was a man who rang the door, and asked if I were the homeowner. I said nothing, took the document, shutting and locking the door immediately.
Now whenever I see a suspicious vehicle in the neighborhood, I wonder what their purpose is.
I see so many negative remarks online regarding SLS, it makes me wonder if they would resort to sending XXXX XXXX to someones home ; needless to say, this has been the worst experience of my life, and Im considering to just walk away from this home and let them have their home. I will mark it down as Rental Property for the last 13 years.
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| 08/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Dear CFPB : My second mortgage loan is currently being serviced by Specialized Loan Servicing. The account is currently delinquent due to hardships relating to the Covid 19 pandemic. SLS is refusing to offer loss mitigation assistance or process a loan modification. The will not take in a standard loss mitigation package and process it accordingly. Moreover they are demanding that {$40000.00} be paid as a down payment in order to avoid foreclosure proceedings. SLS is in violation of many CFPB laws relating to loss mitigation and loan modifications, primarily CFPB 1024.41. The rules listed below clarify the obligations of SLS ( see below ).
1024.41 Loss mitigation procedures.
CFPB Rule 41 ( b ) ( 3 ) 1. Foreclosure sale not scheduled. If no foreclosure sale has been scheduled as of the date that a complete loss mitigation application is received, the application is considered to have been received more than 90 days before any foreclosure sale.
2. Foreclosure sale re-scheduled. The protections under 1024.41 that have been determined to apply to a borrower pursuant to 1024.41 ( b ) ( 3 ) remain in effect thereafter, even if a foreclosure sale is later scheduled or rescheduled.
CFPB Rule 41 ( b ) ( 1 ) A servicer has flexibility to establish its own application requirements and to decide the type and amount of information it will require from borrowers applying for loss mitigation options. In the course of gathering documents and information from a borrower to complete a loss mitigation application, a servicer may stop collecting documents and information for a particular loss mitigation option after receiving information confirming that, pursuant to any requirements established by the owner or assignee of the borrower 's mortgage loan, the borrower is ineligible for that option. A servicer may not stop collecting documents and information for any loss mitigation option based solely upon the borrower 's stated preference but may stop collecting documents and information for any loss mitigation option based on the borrower 's stated preference in conjunction with other information, as prescribed by any requirements established by the owner or assignee. A servicer must continue to exercise reasonable diligence to obtain documents and information from the borrower that the servicer requires to evaluate the borrower as to all other loss mitigation options available to the borrower 1024.41 ( c ) ( 4 ) ( ii ) ( B ) ( 4 ) Denial of loan modification options. If a borrower 's complete loss mitigation application is denied for any trial or permanent loan modification option available to the borrower pursuant to paragraph ( c ) of this section, a servicer shall state in the notice sent to the borrower pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section the specific reason or reasons for the servicer 's determination for each such trial or permanent loan modification option and, if applicable, that the borrower was not evaluated on other criteria.
Furthermore, SLS has not provided a full accounting breakdown to prove up the validity of the debt. I have requested this information on numerous occasions via qualified written request XXXX The XXXX request has issues raised regarding deed and title transfers that have not XXXX been responded too. Per 12 CFR 1024.36, SLS is required to respond based on HUD law.
12 CFR 1024.36 - Requests for information.
( a ) Information request. A servicer shall comply with the requirements of this section for any written request for information from a borrower that includes the name of the borrower, information that enables the servicer to identify the borrower 's mortgage loan account, and states the information the borrower is requesting with respect to the borrower 's mortgage loan. A request on a payment coupon or other payment form supplied by the servicer need not be treated by the servicer as a request for information. A request for a payoff balance need not be treated by the servicer as a request for information. A qualified written request that requests information relating to the servicing of the mortgage loan is a request for information for purposes of this section, and a servicer must comply with all requirements applicable to a request for information with respect to such qualified written request.
( ii ) Extension of time limit. For requests for information governed by the time limit set forth in paragraph ( d ) ( 2 ) ( i ) ( B ) of this section, a servicer may extend the time period for responding by an additional 15 days ( excluding legal public holidays, XXXX, and XXXX XXXX ) if, before the end of the 30-day period, the servicer notifies the borrower of the extension and the reasons for the extension in writing. A servicer may not extend the time period for requests for information governed by paragraph ( d ) ( 2 ) ( i ) ( A ) of this section.
Based on the information submitted within, I am seeking your assistance on this matter. You can reach me direct at XXXX or XXXX.
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| 03/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan was originally serviced by XXXX XXXX XXXX ( XXXX ) and all of my payments were made on time and with no issue. I set up a bi-monthly payment schedule with them and configured by bank account to automatically send these payments the previous month so that the money would all be there by the due date. For example, {$850.00} of the payment due XX/XX/XXXX would be sent on XX/XX/XXXX, and another {$850.00} would be sent XX/XX/XXXX, completing the funds required to make the XX/XX/XXXX payment.
On XX/XX/XXXX, a letter was sent from Specialized Loan Servicing ( SLS ) stating that my loan had been transferred to them and they would be collecting my mortgage payments beginning XX/XX/XXXX. Since this letter was created after the transfer date and I didnt actually receive the letter until the following week, I had already made 2 payments in XXXX that were sent to XXXX XXXX. I called SLS and they assured me that any money sent to XXXX XXXX would be forwarded for the next 60 days from the XX/XX/XXXX transfer date and no late fees would be incurred. All of the payments I made starting XX/XX/XXXX were made to SLS and they have all been on time.
From the minute they received by loan SLS has made an absolute mess of my account and I have tried to get these issues corrected over and over to no avail. On XX/XX/XXXX, I faxed a copy of all my bank payment records to SLS and asked them to please fix my account to reflect all payments. I got no response. In XX/XX/XXXX I contacted XXXX XXXX with Utah Consumer Credit and Compliance who opened a case to work with SLSs compliance coordinator to try to get this resolved. Again I got no response from SLS, but within 30 days I did receive a statement that showed that SLS had fixed the late fees and made some adjustments to my payment history. My account wasnt completely fixed but it was better than before, and I assumed it was still in the process of being worked on. As the months passed the problems still continued and past due payments started showing up on the monthly statements again. In an effort to resolve all possible confusion, I took the advice of one of their representatives and changed my payments from bi-monthly to just one payment a month starting XX/XX/XXXX. Not surprising, nothing was fixed and my payment history was still a mess.
At one point I asked if SLS could provide me with a record that showed all the payments they have received from me. This document is the biggest accounting disaster I have ever seen and only an SLS internal guru would be able to decipher their postings. I have attached a copy of this document for your review. Good luck.
I decided to send another letter to SLS ( I emailed it as well this time, just to be safe ) in XX/XX/XXXX. In the meantime, I decided to try to make sense of the payment records they sent me. I was able to recognize that the very first payments on record looked off, so I called XXXX XX/XX/XXXXXX/XX/XXXX. They sent me a spreadsheet showing the last few payments before the transfer and I realized that XXXX had incorrectly applied the last payment made to them entirely to principle.
I few weeks later I actually received correspondence from SLS. It had a copy of a letter they had composed back in XXXX in response to the Consumer Credit and Compliance investigation. I never received this letter originally, but it contained a statement that confirmed what I found about XX/XX/XXXX inaccurate payment posting. It also stated that they feel they have accounted for everything appropriately and they are justified in assessing the late fees and reporting late payments to the credit reporting agencies.
I called again on XX/XX/XXXX with the intention of going through every single payment I show Ive made. I spoke with 3 different representatives and they all said they didnt have the ability to do that. I asked if I could make an appointment to sit with someone in person, even if it meant having to fly to their office to do so. I was told that they dont do that either. I asked if they would send me another statement showing all the payments they can see that Ive made. As of today, almost 2 months later, I still havent received anything from them. I have tried to get this info online but when I try to login to my account it gives me an error message saying that since my account is past due I need to call them. I have no idea what else to do now.
I provided them with actual bank confirmations of exact dates and amounts that prove that I have never missed or made a late payment, yet they can continue to say that my account is behind, take thousands of dollars in late fees, and ruin my credit score, hindering my ability to secure other financing options. There are several class action lawsuits against this company and their XX/XX/XXXX XX/XX/XXXXXX/XX/XXXXrating is an F, with XXXX complaints closed just in the last 12 months!
I would greatly appreciate anything you could do to help me get this resolved. Thanks in advance for your help.
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| 11/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Complaint on Specialized Loan Servicing XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX Direct : XXXX Fax : XXXX On XX/XX/XXXX I received a letter from my lender 's servicing company, Specialized Loan Servicing ( SLS ), that they received notification that my insurance coverage associated with my investment property had been canceled and the insurance company had advised that the refund had been sent directly to me. SLS stated that in order to avoid an escrow shortage associated with the refund, I needed to return it to them.
I wasnt informed that my insurance was canceled by the insurance company, so i gave my insurance agent a call. The insurance broker I used is XXXX XXXX XXXX, the agent name was XXXX XXXX, and his phone number is XXXX and email XXXX.
XXXX then told me that he would handle it and gave me a new policy with the same insurance company that initially said that they canceled my policy a couple of days after closing, the insurance company he used was XXXX XXXX XXXX XXXX. Who I still have a policy with for this property currently.
I sent the policy information to SLS and received a letter on XX/XX/XXXX stating that that they thanked me for providing evidence of my insurance and they had updated their records to reflect this current information. But they also stated in the letter that their records still showed that there was a lapse in coverage from XX/XX/XXXX to XX/XX/XXXX. They also stated that they were going to place lender placed insurance for a charge of {$1700.00} to my account for the period of time that the coverage was in force and in order to avoid the charges or have it reversed from my account that I had to provide evidence of insurance for this lapse period. On that same day I receivedanother letter from them, With the subject line : second and final notice please provide insurance information for with my property address. This letter also stated that they received the insurance information I provided but were unable to verify the coverage from the above dates and asked me to please provide them with the insurance information for those dates immediately and that I would be charged for insurance for those dates and the estimated cost would be {$1700.00} which may be significantly more expensive than insurance I can buy myself. They were requesting that I purchase insurance for XX/XX/XXXX to XX/XX/XXXX on XX/XX/XXXX. There is no way that I could purchase insurance for past dates.
When then called SLS on XX/XX/XXXX to to inquire on why I received this notice and second notice in regards to having back dated in-forced insurance placed on my property. the representative, XXXX and then later XXXX XXXX both echoed that the property had to be insured at all times. I told them that I was not aware that I did not have insurance on the property and that they did not notify me that I didnt have insurance and neither did insurance company notify me that the policy was canceled. They then said that during the process of them receiving/transferring my loan from XXXX XXXX XXXX, XXXX XXXX The Lender ( XXXX XXXX XXXX # XXXX, XXXX XXXX, CA XXXX, phone # XXXX ) on XXXX representative form SLS stated that they where provided the canceled policy from XXXX XXXX XXXX. So they assumed I was covered, but when it was time to renew the policy, XXXX XXXX XXXX XXXX said that policy was canceled a week after my closing and that they sent notification to the property address, the insurance agent, XXXX XXXX, and also the previous lender, XXXX XXXX XXXX that they had to cancel the policy.Since this is an investment property I did not receive the cancellation letter nor was I notified by the previous lender, XXXX XXXX XXXX or insurance agent, XXXX XXXX that the policy was canceled and to seek new coverage before forced coverage would be in placed. The entire time, I thought I had coverage.
XXXX from Specialized loan servicing gave me a policy number XXXX from XXXX XXXX XXXX that cost {$1700.00}. This company is a part of SLS.
On XX/XX/XXXX I received another letter from SLS saying warning notice of purchase of hazard insurance please read carefully action required. It was addressed to me and stated that recently they sent me two notices requesting proof of acceptable hazard insurance coverage for the timeframe referenced above but did not receive it so they placed or bought insurance for the property and charged my escrow account in the amount of $ XXXXIn the same letter they showed the cancellation of the lender- placedinsurance at the same time and still charge me the premium for the lapse period of {$1700.00} and that it was billed to my loan.
My loan has been transferred twice from the original lender, XXXX XXXX XXXX on XX/XX/XXXX to XXXX XXXX XXXX I with SLS being the servicer, then to the current lender, XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, with SLS also serving it. This is when they notified me that I had no insurance on the property.
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| 08/14/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing did not follow the appropriate rules and regulations governing approving the Deed-In-Lieu of Foreclosure requested and denied the request and forcding a foreclosure on the property. We previously had to request assistance from the CFPB to assist us with SLS and the original Loan Modification. We are requesting assistance to have SLS approve the Deed in Lieu of Foreclosure request. Referenced regulations : On XX/XX/XXXX, XXXX XXXX issued an Announcement ( XXXX ) requiring servicers to protect the priority of the mortgage lien and to clear all liens for delinquent homeowners association ( HOA ) dues and condo assessments, on properties acquired through foreclosure or deed-in-lieu of foreclosure. The Policy changes specified in this Announcement are effective XX/XX/XXXX but servicers are encourages to implement them as soon as possible. Servicers must follow the policies outlined on this announcement for all conventional mortgage loans held in, or purchased from XXXX XXXX portfolio but securitized in XXXX pools, or have special or regular servicing option, or a shared-risk XXXX pool with XXXX XXXX or Servicer marketing the acquired property, or other loans sold to XXXX XXXX under recourse or other credit enhancement arrangements. XXXX XXXX XXXX are required to advance funds when notified by an HOA for a PUD or condo project that borrower is 60 days delinquent in the payments, or charges levied by association inorder to protect the priority of XXXX XXXX mortgage lien. Reimbursements for such advances may be provided to the servicer for up to 6 months in certain states. In addition, Servicers are currently required to ensure any priority liens for delinquent HOA dues and assessments on acquired properties are cleared immediately, but no later than 30 days after the foreclosure sale or acceptance of a deed-in-lieu of foreclosure. Servicers must take steps to protect the priority of the mortgage lien for properties located in states providing priority for assessment liens over a previously-recorded mortgage document. Servicer must determine the amount to be paid in order to clear the associations claim of lien when pursuing foreclosure. The amount is generally the lowest of : The actual delinquent assessment balance and allowed costs The maximum amount due from the foreclosing first mortgage entity based on the provisions in the projects declaration, or under the relevant state statute. The servicer must pay this amount immediately following, but no later than 30 days after, the foreclosure sale date or acceptance of a deed-in-lieu of foreclosure. Clearing the priority lien within this time frame ensures XXXX XXXX lien position is preserved and costly delays are avoided when selling the property. XXXX XXXX is revising the reimbursement policy to servicers for the advances made. If an association refuses to release its claim of lien against a property for the amount determined to be the obligated amount after reasonable efforts to reach agreement, the servicer or its foreclosure attorney must contact the XXXX XXXX legal department for further guidance. All other requirements provided in the associated sections of the Servicing Guide remain unchanged. Servicer responsibilities in regards to acquired properties are outlined on the Servicing Guide and as required by applicable state law. Non-compliance with XXXX XXXX policy regarding delinquent HOA dues and assessments may result to repurchase, make whole or indemnification. Servicers should contact their Servicing Consultant, XXXX XXXX or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX at XXXX ( XXXX ) with any questions regarding this Announcement. As per New York Department Financial Services XX/XX/XXXX Letter, DILs are well-accepted loss mitigation alternatives to foreclosure and have been incorporated into most servicing standards. XXXX XXXX and HUD both recognize that DILs may be beneficial for borrowers in default who do not qualify for other loss mitigation options. The federal Home Affordable Mortgage Program ( HAMP ) requires participating lenders and mortgage servicers to consider a borrower determined to be eligible for a HAMP modification or other home retention option for other foreclosure alternatives, including short sales and DILs. Likewise, as part of the Helping Families Save Their Homes Act of XXXX, Congress established a safe harbor for certain qualified loss mitigation plans, including short sales and deeds in lieu offered under the Home Affordable Foreclosure Alternatives ( HAFA ) program. Nothing in this letter affects the responsibilities of a mortgage loan servicer, including one that is an Exempt Organization, with respect to residential mortgage loan delinquencies and loss mitigation efforts under Part 419 of the Superintendents Regulations ( Business Conduct Rules for Servicing Mortgage Loans ).
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| 09/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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This all started back when my XXXX was being serviced by XXXX. I was XXXX month behind and was advised to do the loan modification. I started the process and gave them all of the requested docs. They explained that everything was in and they were going to review and get the loan modification going. At this point my loan was sold to SLS in XXXX XXXX. During the transfer my loan mod got put to a stop. I tried contacting SLS regarding my loan but they had not yet had it in their systems. Finally, in XXXX they contacted me regarding my loan and I explained to them that I was in a loan mod with XXXX right before they transferred my loan and was getting ready to go through with the loan mod. Finally got in contact with SLS and they finally had my loan and was able to pull it up. They then started to request updated documents to do the loan mod at their company now. Again I provided all the requested docs and would get them to SLS before the deadline. Then the next month they would re-request the same stuff that I have already provided. SLS stated they didnt receive it, but in fact they did receive it, they just didnt look at it. We literally did every month. After I would send my documents in I would call again to make sure they received it and what else they needed and when would they review it to see if the loan mod was approved.
On XXXX XXXX, XXXX a Rule XXXX Deeds of XXXX XXXX Trustee was filed case number XXXX -- ( Can provide full case number upon request, XXXX XXXX XXXX. I was notified by mail and was confused as to why this has been filed because I was in an active loan mod process. I went to the hearing on XXXX/XXXX/XXXX and filed a motion with my QWR. This hearing was continued so that SLS could get me all the documents that I requested in the QWR. The next hearing was set on XXXX/XXXX/XXXX. This court hearing was vacated and never told to me why. I received an answer to my QWR past the 30 days they had to get it to me and missing quite a few stuff that I requested. To this day still missing a lot of documents that I requested. I was notified by XXXX XXXX that the case was dismissed due to me being in a loan mod with SLS and that the sale date would also be cancelled. ( Which I believed this law firm was telling me the truth, because why would an attorney lie to someone about their house foreclosure being canceled if it really wasnt ) How can any sale date be made when I am in an active loan mod? I have been in an active loan mod since I was transferred to SLS back in XXXX of XXXX. From looking at the XXXX XXXX XXXX, they have had XXXX Sales scheduled while still in the Active Loan Mod process.
XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX XXXX/XXXX/XXXX @ XXXX I pulled up the XXXX XXXX XXXX to see if I could see if the sale date was indeed canceled and it was not canceled. At this time, I was still working with SLS with getting more documents in that they have requested again so they can review and get my loan mod approved. I have been in contact with SLS weekly to see if anything else is needed and to get a status update regarding my loan mod. I then had another XXXX XXXX XXXX of XXXX XXXX XXXX hearing to attend on XXXX/XXXX/XXXX with a new case number of XXXX -- XXXX XXXX number will be provided upon request ). At this point I still was not told that my loan mod was denied until arriving at the court house. Once I arrived to the court house, SLS had their attorney XXXX there. She was rude and explained that we should waive our rights and just not go in front of the judge to hear our case. We wanted to let the judge know that this was all wrong. I did a QWR back in XXXX XXXX. They responded way past the 30 days, they responded in XXXX and did not provide everything. XXXX thing is the FULL PAYMENT history of the loan to show how much was actually due, so in court XXXX provided payment history to me. It was still not the full payment history. It was missing XXXX XXXX to XXXX XXXX. This is what XXXX is saying we owe for, yet they do not have that payment history to prove we owe that. Also in court XXXX advised that we were due for XXXX XXXX and that the loan mode was denied. No explanation of why it was denied either. SLS messed around the whole time with the loan mod. I made sure everything they requested they had right away. I would call to check to see if they got the fax XXXX person said no then was transfered to someone else and they said that did have it. Everyone that I talked to had no idea what was going on and did n't really look into my documents. Then I would talk to someone else and they would look into my file and everything that they ever requested and needed was in my file. They did n't want to go through my paperwork or get the loan mod done.
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| 06/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mother passed away on XX/XX/XXXX of XXXX.
I contacted Specialized Loan Servicing ( SLS ), who is the mortgage holder, in early XXXX notifying them of my mother passing and me becoming executor of the Estate. SLS stated they could not work with me until I provided them 3 documents, as I was not on the mortgage account : 1. ) Death Certificate 2. ) SLS Third Party Authorization Form 3. ) State issued ( Iowa ) letter of Executor appointment.
These documents were sent to SLS on XX/XX/XXXX, to the email address provided by SLS and confirmation of email receipt was received ( below ).
From : # NA SLS Customer Support XXXX Sent : Friday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX Subject : Your email has been received.
Your email has been received and is currently under review. It will be forwarded to the appropriate department for handling.
BANKRUPTCY NOTICE- IF YOU ARE A CUSTOMER IN BANKRUPTCY OR A CUSTOMER WHO HAS RECEIVED A BANKRUPTCY DISCHARGE OF THIS DEBT : PLEASE BE ADVISED THAT THIS NOTICE IS TO ADVISE YOU OF THE STATUS OF YOUR MORTGAGE LOAN. THIS NOTICE CONSTITUTES NEITHER A DEMAND FOR PAYMENT NOR A NOTICE OF PERSONAL LIABILITY TO ANY RECIPIENT HEREOF, WHO MIGHT HAVE RECEIVED A DISCHARGE OF SUCH DEBT IN ACCORDANCE WITH APPLICABLE BANKRUPTCY LAWS OR WHO MIGHT BE SUBJECT TO THE AUTOMATIC STAY OF SECTION 362 OF THE UNITED STATES BANKRUPTCY CODE. HOWEVER, IT MAY BE A NOTICE OF POSSIBLE ENFORCEMENT OF THE LIEN AGAINST THE COLLATERAL PROPERTY, WHICH HAS NOT BEEN DISCHARGED IN YOUR BANKRUPTCY. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER CARE CENTER AT XXXX.
I continued to follow up with requests to engage on mortgage payments and payoff amounts as Executor by calling SLS on their customer service line ( XXXX ). The Customer service reps continued to state the paperwork was in the legal department. When asked how long paperwork processing takes, initially I was told 7 days, but eventually SLS would not provide a status. When asked to be transferred to a manager or legal for status, frontline person would not escalate. No status on paperwork was provided, even after providing them continued notice of confirmation of receipt of paperwork.
No follow-up responses received concerning processing or additional required information.
On XX/XX/XXXX, I sent a fax to SLS ( XXXX ) with letter of complaint and intent to pay mortgage premiums. This fax also included the original 3 documents to show I am legal executor of property. FAX confirmation was received.
I continued to call and email SLS through XXXX and XX/XX/XXXX and continued to receive the response You do not have authorization, and we can not provide you with information on this account. When I explained that I sent documentation on both XX/XX/XXXX and XX/XX/XXXX, with no follow-up or status from SLS, SLS representatives again refused to escalate me to a supervisor, customer complaint organization, or legal department despite my continued requests. They continued to state without being authorized on the account they can not engage me with a supervisor or any other department.
On XX/XX/XXXX ( dated XX/XX/XXXX ), we received a letter from SLS informing us of intent to foreclose and to contact them on resolution process.
We immediately contacted SLS concerning the situation and again explained the numerous attempts to contact them concerning the mortgage. We asked for a supervisor and again were denied access to supervisor, customer complaint, or department to help resolve the situation.
When stating we received foreclosure documentation and may need to seek legal intervention the frontline person notified us that she contacted a supervisor and they found paperwork but it was blurry. Please resubmit the paperwork.
When asked to talk to the supervisor to ensure we could get confirmation of receipt, legibility, and processing of paperwork the frontline person again said they could not do that unless we were on the account.
When explaining we were on our third attempt to submit requested paperwork and now with foreclosure proceedings starting, we needed to ensure receipt, confirmation, and processing of paperwork, the representative simply stated she needed to disconnect now. Please resubmit the paperwork.
We believe this company is being deceitful and not transparent in its processing of our paperwork with the intent to foreclose on a property for its financial gain. We believe the company has both a legal and ethical obligation to not only acknowledge receipt of documents but any barriers it may have in processing documentation within reasonable windows. Having received documentation that is blurry on XX/XX/XXXX and/or XX/XX/XXXX and ignoring repeated phone calls without providing status is fraudulent in nature.
We are resubmitting our paperwork today by email and fax, but we expect the same result.
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| 05/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a continuation on a now fourth complaint to the CFBP about an on-going unresolved issue with my mortgage servicing company. I will summarize below. It has NOT been resolved. I have placed countless calls into the company since the start of this issue. This is in addition to the nearly countless calls over the last 14+ months. SLS claims to have a " proven track record of setting the standard for Customer Care ''. I find that to be a gross misstatement and would further recommend the various government agencies ( XXXX XXXX, XXXX XXXX, FHA, XXXX, XXXX & VA ) review their practices and prevent further issues before any contract servicing extensions are granted. I will restate the original complaint below. Due to the increase in local home prices, we are wanting to have our PMI ( private mortgage insurance ) removed from our mortgage. After hearing numerous local reports of increased values, speaking with realtors, and neighbors ( who SOLD their homes/not simply list ), along with the increased tax value from the county assessor, it is very clear that our home value has risen to a level that it exceeds the 75 % threshold for PMI removal. On XX/XX/XXXX, I contacted Specialized Loan Servicing. I explained the increase in values and asked what was needed to start the PMI removal process. They indicated to mail them a signed letter requesting PMI be removed from our account. We mailed a letter same day. A few weeks later, we received a letter in the mail stating that our current loan value was ~90 % and that we did not qualify for PMI removal. This value based off our homes original assessed value, not the it's current increased value. If we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. We did so and mailed this form back. It was extremely clear that the mortgage lender would request a FULL appraisal. Over 6 weeks pass by with no response from the lender. I contacted them in early XXXX to discuss the status of our full appraisal. The representative stated it was received and to call back in one week. I did so. I was then told the previous representative was incorrect, that it would not be completed until the end of XXXX. On XX/XX/XXXX, I received a letter in the mail from the lender stating that our home value had not increased at all and the current loan value remained unchanged at ~91 %. The included a single page document, known as a broker 's price opinion. This letter also included the same exact form we signed in XXXX stating we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. The broker 's price opinion is NOT a full and proper home appraisal. I contacted the lender to discuss. I was told this decision was final despite them inaccurately valuing my home and not ordering a full appraisal, despite specifically requesting one. After the original CFBP complaint, I received a notification that the appraisal would be ordered. I was contacted by a local company and setup the inspection for XX/XX/XXXX. At the completion of the inspection, the representative stated SLS would have the detailed report within 3-4 business days ( at the latest ). I have called numerous times post inspection to inquire about the status of the report. All agents have given different answers ( and excuses ) to why the report was not completed and the PMI not yet removed. SLS is now stating " Our records reflect that our initial order for an interior appraisal was not received by our vendor ''. This is not true. I was contacted in XXXX regarding an appraiser coming to my house. On Friday, XX/XX/XXXX, at XXXX XXXX EST an appraiser came to my house to complete a full inspection. This include walking inside and outside of the home. His contact number is ( XXXX ) XXXX. Please follow up with this person who was hired by SLS to complete my appraisal. He indicated that SLS would have his completed report in 3-4 business days. I attempted to follow up with SLS after the second complaint response was received to alert them to this issue. 30 minutes on the phone with their " escalation department '' and nothing was accomplished as the rep did not have valid and updated information on this issue. The report was finally received, but did not take into consideration the updated home prices. This appraiser did not take into account the different section of the neighborhood. Just this week ( XX/XX/XXXX ), a home on my street ( same floor plan and square footage ), CLOSED ( not simply sold, but a bank approved mortgage ) at {$240000.00}. This price is $ 20,000+ higher than what the appraiser incorrectly stated. Please correct and remove our PMI. I will NOT pay for any additional reports to be ran. Those costs need to be paid by SLS directly and not passed on.
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| 08/16/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On the XXXX of XX/XX/XXXX my property has been burned down and fire started at my property at XXXXXXXX XXXX Alaska Standard time. I received an alert call from the Fire Chief department in XXXX, AK that my place was burned down. I immediately contacted my XXXX ( military home insurance ) adjuster to have my property fixed. During this frustration times, SLS mortgage from the loss department got my {$330000.00} dwelling damage that I was granted from my XXXX adjuster to get my property fixed. SLS mortgage loss claims department agent instructed me to mail my XXXX insurance check of {$330000.00} and they received once I mailed it to them in a couple of days. Once received, the SLS loss claims department agent send me a check for {$170000.00} on the XXXX XXXX XXXX XXXX XXXX XXXX which has been my father who was deceased XXXX years ago. I was battling it out with them for months and months on sending them proof of documents that my probate attorney instructed me to send them a copy of my judge 's order with my case number : XXXX XXXX in the Superior Court for the State of Alaska that I was awarded from the judge that I inherit the property at XXXX XXXX XXXX XXXX, XXXX AK XXXX on the XXXX of XX/XX/XXXX. I was also the successors interest and the successors deed. I also notarized two documents of assumption agreement requested from SLS for another proof of documents that I am taking over my fathers property. I explained it to them several times from the past complaint I made here is that they can not removed my fathers estate name on the account, when I send them proof of documents from my attorney and proof of documents that it was recorded at the records department at the Municipality of the State of Alaska. Unfortunately, the Loss claims department told me that they going to re issue the check to me of {$170000.00} on my name with the bid contractor that I found. In 15 days. After 15 days, I called them back to check up on the status. They told me another excuse that I needed a W9- form from my bid contractor. I expedited the mail with the W-9 form so I can receive the new check on my name in 15 days. After 15 days, I called them back and they told me this time that they cant re issue the check because they needed my W-9 form as well and I must wait 15 days again for another re issue check. An Agent told me on the XXXX of XX/XX/XXXX at around XXXX XXXX Alaska Standard time, that they will re issue the check to me with my name and the bid contractors name on one check. I explained to them why they are having a hard time to re issuing my check that they received from XXXX and only gave me half of my {$330000.00}. The agent couldnt explain why it was half given to me and I told her over the phone, that after my property is being built, what will happen to my remaining funds at XXXX? The agent told me they will keep it. I told them thats not right because my XXXX insurance agent told me the rest of the fund not used will be mailed you a check of the remaining funds coming from SLS mortgage. Also, my attorney told me that is your right by law to get those funds back to them once your property is being built. The SLS mortgage needs to be investigated and poor customer service from the Loss Department is not giving me answers. I tried to tell them few months ago, how would I take my fathers name off since I already send proof of documents from my attorney that I was awarded from the court judge. They told me to refinance it from my bank that has the SLS mortgage? I told them how since you guys took over XXXX XXXX account mortgage and they told me I have no right to refinance the mortgage its because its my fathers estate. I have been frustrated with SLS employees how they treat me and not giving me the right answers. I am an U.S. Veteran, XXXX XXXX XXXX XXXX from the XXXX XXXX XXXX XXXX XXXX XXXX University & also XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX. Im also a XXXX XXXX that run XXXX XXXX XXXX for 12 years. Please investigate that my name should be changed from my fathers estate and send me a check that has my name so that my local bank can accept my check and get my property fixed. SLS Loan Number : XXXX. They also send out real estate agents who does sideline of subcontractors without my permission taking photos and making false statements on m y property. His name is XXXX XXXX and I wasn't informed correctly by the SLS loss claims department. SLS are unprofessional and they need to do their jobs to put my name on the account and the check to re issue with my name not my name with the bid contractor 's name that I already contacted my local bank and they said only my name not the bid contractors name with your name on the check. This has been going on since XX/XX/XXXX after my house burned down and SLS can't do their job right. Please investigate.
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| 05/27/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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My home equity loan was sold to Specialized Loan Servicing in XX/XX/XXXX. When the loan was first transferred to them for servicing there was some discrepancy about my monthly payment and interest rate, but it was at least close to what my monthly payment and interest rate should be. The interest rate at one point was stated as 5.51 %, when it should have been 5.26 %. But like I said, it was close. From there everything involved with the servicing of this loan has gone downhill.
My loan originated with XXXX XXXX XXXX in XXXX as a HELOC. On XX/XX/XXXX, in anticipation of the end of the draw period which would be coming in XXXX of XXXX, I locked in my interest rate on the entire balance of the loan. My payment for the duration of the loan would be {$980.00} a month, and my interest rate would be 5.26 % fixed.
For the past several months there has been a huge discrepancy about my interest rate and monthly payment, which has also effected the amount of days SLS says I am past due, as well as what amount they say I owe. At the time of this letter, I have not made my XX/XX/XXXX payment, but I am on a forbearance. Previously, I had fallen behind, no more then 60 days, due to my husband having XXXX and the effect it had on my finances. I was able to catch up recently due to the stimulus payment.
I have called many times to try to get these errors corrected. There was a brief period when they had close to the right information, but one day when I called to make my payment the customer service representative told me I owed over {$9000.00}. I was in shock. That representative also insisted that I had a variable rate loan, not a fixed rate. Since that time, I have called probably about once a week to get this straightened out. I have been told a lot of different things by a lot of different people there. At times, Ill speak to someone who concurs with my figures and other times not. I did get transferred to the HELOC department once, and that person said he could see the documents that supported what I was saying. I just did not understand how they could be saying that my monthly payment was {$1900.00}. Then, just out of curiosity I divided that number in half and got what my monthly payment is supposed to be, {$980.00}.
I also have had some representatives tell me that all the accounts they got from XXXX XXXX XXXX are messed up. I dont know what that means. But my account, interest rate, and payments were all consistent until XXXX took it over. They have opened several tickets to look into the issues with my account, and have said they will research, but nothing changes. They have also been saying my account is under maintenance, for months now.
My payment log is also a mess. Apparently, because they didn't have correct information on what my monthly payment is, my payments were not applied the way they should have been. Payments are added and reversed. Ive never had any payments returned from the bank.
On XX/XX/XXXX I sent them a Notice of Error Resolution asking them to make the corrections to my account. I included a letter I received from XXXX XXXX XXXX in XXXX documenting the rate lock as well as a home equity loan statement showing a balance of {$0.00} for the parent loan, the HELOC, and the entire balance transferred to the XXXX, as well showing my monthly payment to be {$980.00}. I have since called to double check that they had received and uploaded the documents. I knew they had received the letter containing those documents as I sent it certified mail. The representative I spoke with confirmed that they did have those documents but that she could not tell me much else about my account except that I was going to be getting a new account number. Why? I have never heard of this. She advised me to check back in in a week. I am hoping this means they are fixing the issues with my account! I spoke to another representative yesterday and he could not see anything in my file indicating that I was being assigned a new account number.
I also received a letter from them yesterday, I guess in response to my Notice of Error Resolution concurring with what my monthly payment should be, but saying I owe over {$7000.00}. This is horribly inaccurate. They should only have me owing my payment for XXXX as well as late fees left over from XXXX XXXX XXXX. Their website and automated phone system still have all incorrect information as well.
And unfortunately, because I was laid off from my job because of COVID-19 I reached out to them for help, hoping to get a payment deferral. They granted me a forbearance, but based the total amount due at the end of the forbearance on incorrect numbers. I need all of these issues corrected- the interest rate, the monthly payment amount, as well as the amount they say I will owe at the end of the forbearance.
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| 02/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My existing mortgage loan on my personal residence originated on XX/XX/XXXX. At that time, it was properly disclosed to me that Private Mortgage Insurance ( PMI ) was required on this loan. The Private Mortgage Insurance Disclosure that I signed stated that I could request removal of this PMI on XX/XX/XXXX. Also in this disclosure under " Automatic Termination of PMI '' at the bottom of the page, the form says, " ... PMI will automatically terminate on the date the principal balance of your loan is first scheduled to reach 78 % of the original value of the property. This date is XX/XX/XXXX. '' This commitment to automatically terminate the PMI is the crux of my complaint since the mortgage holder is currently refusing to honor this term of the contract although I fully meet all qualifications. See attachment titled " PMI Disclosure XXXX. '' On XX/XX/XXXX, my mortgage loan was transferred to Specialized Loan Servicing ( SLS ) as evidenced by the attachment " Mortgage Transfer to SLS Letter XXXX. '' On XX/XX/XXXX, I submitted a written request to SLS for removal of the PMI. In error, I referenced the original account number assigned at loan closing instead of the new number given by SLS. SLS stamped, " RECEIVED XX/XX/XXXX '' on the letter, crossed out the original loan number and wrote in the SLS loan number which indicates to me that they knew the loan to which I was referring. See attachment titled, " Original Request to Remove PMI XXXX. '' SLS responded to my XXXX request with a letter dated XXXX stating that SLS " no longer services the loan associated with this property. '' I believe that SLS knew this was not the case because they placed the correct loan number on their letter. To me, this was clearly an attempt by SLS to get me to drop the issue. See attachment titled " First Response to Request XXXX. '' I tried again on XXXX by submitting my second written request to remove the PMI. This time I listed the correct SLS loan number and included a copy of the Private Mortgage Insurance Disclosure given me at time of loan origination. See attachment titled " Second Request to Remove PMI XXXX. '' SLS responded to my XXXX request by sending me the attached letter named " Second Response to Request XXXX. '' In short, this correspondence says that they will only consider removing the PMI once a valuation is done on the home. These valuations are estimated in this letter to range in cost from $ XXXX {$800.00}. Considering that the PMI cost to me is {$54.00} per month AND knowing that my contract says that the PMI will automatically terminate on XX/XX/XXXX, I begrudgingly decided to not pursue the PMI termination before XXXX because it would cost me more than it would save. So, in other words, I decided to simply wait until XXXX at which time I believed the issue would resolve itself.
When I received my statement from SLS for my XX/XX/XXXX payment, I noticed that the PMI figure of {$54.00} was still being billed. Thinking that surely this would be the last month that would happen due to the automatic termination on XXXX, I decided to not approach SLS at that time.
Yesterday, XX/XX/XXXX, I received my XXXX billing from SLS which is attached titled, " SLS Current Billing for XXXX. '' In it, once again the {$54.00} for PMI was billed for the XX/XX/XXXX payment. I called SLS yet again last night and waited on hold for over 30 minutes. When I finally got through to a live person, they told me that PMI would not be removed until my loan balance reached 78 % of the original loan amount of {$250000.00} even though my loan documents say, " 78 % of the original value. '' If this were true - which it is not according to the PMI Disclosure - the PMI would continue to be build until I pay my loan down by {$21000.00}. At that point, my loan-to-value on my home would be at 70 % according to the appraisal completed in conjunction with this home loan refinance in XXXX of XXXX. A summary page from the appraisal is attached titled, " Appraisal Summary XXXX. '' My calculations show that continuing to pay SLS for PMI until I reach 78 % of the original loan balance ( not the property value ) would require me to make eighteen more payments of {$54.00} totaling {$970.00} more than I should have to pay. It should be noted that my loan with SLS has been, is and will remain completely current on all payments at all times.
In summary, Specialized Loan Servicing has acted willfully to frustrate and ignore my efforts to remove the PMI requirement on my loan so that they may collect {$970.00} more from me than they are entitled. It would seem reasonable to assume that this company is successfully scamming many thousands of other unsuspecting consumers in this same manner. I hereby request the assistance of the CFPB to resolve this issue.
|
| 10/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am trying to get my Private Mortgage Insurance ( PMI ) removed from the mortgage on my house which is owned by XXXX XXXX.My loan service provider is Specialized Loan Servicing. I am NOT trying to refinance, I am only trying to get my PMI removed. Where I live the equity in homes has gone up substantially : XX/XX/XXXX signed permission for appraisal. I was told it would be an external and internal appraisal by an appraiser.
Call Specialized Loan Servicing many times from mid XXXX to XXXX to check to see when appraisal would be done.
XX/XX/XXXX I was told by a supervisor that the external and internal appraisal was ordered it would be between {$300.00} and {$800.00} and the appraiser would have 30 days to contact me to schedule an appointment. I asked if there was a name and number for the appraiser and was told that there was not and someone would call me within 30 days to schedule the internal/external appraisal.
XX/XX/XXXX. I called Specialized Loan Servicing and said I had not heard from an appraiser. I was told that the appraisal actually occurred on XX/XX/XXXX and it was a curbside appraisal. The appraisal was a XXXX XXXX XXXX XXXX, it was curbside which was not what I was told or agreed to. The XXXX Mr. XXXX XXXX ( XXXX XXXX XXXX ) XXXX # XXXX and License # XXXX. The broker appraised my house for {$160000.00}. That is {$24000.00} less than what I purchased my home for on XX/XX/XXXX. I purchased my home at full ask of {$180000.00}. Also the comps were from a different neighborhood than my neighborhood. He used the XXXX XXXX neighborhood for the competitive listings. I live in XXXX XXXX neighborhood which has many many homes that have sold that are more comparable to my home. The homes he chose had current list prices far less than what my home was listed for. My home is a 3 bed 2 bath and over 1400 square feet. The closed sales he used as comps were all listed at {$160000.00} or below and had only 1 or 1.5 bedrooms. All of the homes were given a value of adjustment for a fence between $ XXXX {$10000.00}. I have a fence and my home was not given any value adjustment. Two of the homes he used were 14 and 15 yrs older than my home. On page one under property type single family it says Occupant : Owner, Tenant, Vacant. Vacant is what is checked off. This property is not vacant, it is owner occupied. It says market conditions are stable and supply and demand are balanced. That is not true. There is low inventory. He has vacancy rate in neighborhood marked off as 5-10 % that is not true it would be 0-5 %, and closer to 0. I had tried calling Mr. XXXX on Friday XX/XX/XXXX at XXXX XXXX EST and left a message. I called back at XXXX XXXX, no answer. Called Saturday XX/XX/XXXX at XXXX XXXX and left msg. Called Monday XX/XX/XXXX, at XXXX XXXX left msg. Called Tues XX/XX/XXXX at XXXX XXXX left message. Mr. XXXX has never returned my call. This is an improper appraisal. It was not done properly and was not done by an appraiser but a XXXX. I did not get the appraisal external and internal like I was told I would. I called Specialized Loan Services and told them that this was an unacceptable appraisal I was told that I had to send my request to a dispute department that did not have a phone number and I had to explain why I was disputing the request. I asked to speak with a supervisor and was told there was nothing they could do.
I called Specialized Loan Services today XX/XX/XXXX. I asked to speak to a manager, I was told that a supervisor or manager was going to have to give me a call back in 24-48 hours, but they could probably do nothing and I would have to write and send a dispute to their dispute department with no phone number.
The issue is that I did not get the correct appraisal by an actual appraiser with an internal and external evaluation ( Specialized Loan Services told me that would be the the type of appraisal I would receive ) that was what was agreed upon I should not have to mail a dispute and wait 30 more days. This issue has been going on since XXXX and although I do not have every date and time noted I have been trying to resolve this issue. In the meantime every month I am getting charged PMI which is {$110.00} per month. This is not fair. I have called and spent hours on the phone trying to get this issue resolved. My home value has gone up aprrox {$50000.00}, to {$60000.00}. There is no way my home is valued at ( {$160000.00} ) {$24000.00} less than my mortgage was approved for which was {$180000.00}. Specialized Loan Services needs to order a proper appraisal. I think they are undervaluing my home on purpose so they do not have to remove the PMI. I also believe they are taking a long time because every month that goes by they are getting {$110.00} that they should not be getting.
|
| 08/14/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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|
Web |
Older American |
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SUBMITTED TO FOUR ( 4 ) US LAW ENFORCEMENT AGENCIES VIA USPS REGISTERED MAIL Re : Specialized Loan Servicing Variable Mortgage Loan Acct # : XXXX and XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX XXXX # : XXXX ; Non-Posting of Mortgage Payments, Embezzlement of Funds by a Fiduciary This report is intended to supplement our reports of Crimes perpetrated in CFPB Case No. : XXXX, CFPB Case No. : XXXX, and supplemental complaint filed XX/XX/XXXX ( Exhibit A ) ( CFPB cases ).
Since XXXX of XXXX, Specialized Loan Servicing, LLC ( SLS ) refuses to send Mortgage Statements for over 32 months and refuses to comply with bankruptcy law ( Bankruptcy Rule XXXX ).
XX/XX/XXXX : Last Notice of Payment Change ( Bankruptcy Rule XXXX ) from XXXX XXXX XXXX XXXX XXXX XXXX ) XX/XX/XXXX : Last Bank Statement from XXXX Upon inquiry with XXXX in XXXX of XXXX, XXXX asserts this loan has been DISCHARGED AND NOT SOLD. SLS provided False statements intended to obstruct your agencys investigations with no intentions of complying with the law. To present date, SLS still refuses to provide statements required by law.
XXXX. On XX/XX/XXXX, our XXXX XXXXXXXX Trustee, XXXX XXXX XXXX, XXXX, contacted SLS stating : I am currently the XXXX XXXX Trustee in this pending XXXX XXXX case, Case No. XXXX. Claim number XXXX was filed on XXXX. To date it has not been amended.
On this case, the Bells have notified Specialized Loan Servicing, LLC asking to be sent monthly statements. To date, they have not received them. That is presenting a problem. Also, XXXX XXXX has identified certain issues with her account- for example the variable interest rate. She has asked how this variable interest is calculated. She has not received any meaningful responses. Following the CFPB rules- they have made a request to receive statements. There does not appear to be any valid reason to not comply with their request and I am not familiar with any exemption.
CFPB Rule effective as of XXXX, XXXX -provided amendments to RESPA and the TILA mortgage servicing rules. According to the final Rule, servicers must send monthly statements to borrows in bankruptcy. The Bells ' are currently in an active XXXX XXXX bankruptcy case and they are not surrendering the real estate property or have any pre-petition arrearages. They are current on all post-petition mortgage payments.
I am not aware of any other servicer not providing statements to individuals in XXXX XXXX cases.
Despite having evidence of our confirmed payment total of {$41000.00} paid directly to SLS and according to contract in the same e-mail chain, the following events occurred : After stating on XX/XX/XXXX that you are in default to the Trustee in the amount of {$39000.00} ( You are due for {$1200.00} x 34 months, and have paid a total of {$4300.00} ), on XX/XX/XXXX, Trustees office attempted to evade felony embezzlement by stating Specialized Loan Servicing, LLC ( no arrears on this claim ) which under the law does not release the criminal liability as reported to the CFPBs Director on XX/XX/XXXX.
To present date, we have paid {$46.00}, XXXX as listed and confirmed on Exhibit B which equals a payment total of {$41000.00} paid directly to SLS and according to contract including {$8700.00} paid directly to BOA. ( Exhibit B ) Now in spite of the Trustees offices change in position on XX/XX/XXXX to cover-up their collusion with SLSs crime stating Specialized Loan Servicing, LLC ( no arrears on this claim ) ( Exhibit C ) in an attemto to further interfere with our mortgage payments, now SLS is causing our electronic payment to be returned without any explanation as occurred on XX/XX/XXXX when a credit was issued to return our payment submitted XX/XX/XXXX.
Due to SLSs serious criminal conduct by and through their intentional violations of servicer regulations such as TILA, RESPA, and Regulation Z along together with serious violations of criminal statutes to embezzle more than {$39000.00} dollars timely paid directly by us to SLS with irrefutable verified confirmation notices from our bank to threaten the theft of our homestead, we have forced to tolerate and endure immense pain and suffering.
SLS deceived the CFPB on more than three ( 3 ) occasions which is documented by your agency and other law enforcement agencies. After committing Federal crimes by lying to the CFPB in both of their responses to our CFPB complaints, SLS continues to commit Federal crimes knowingly, willfully, and fraudulently.
SLSs blatant disregard for the law and abusive behavior by committing serious felonies crimes causing us thirty-two ( 32 ) months of extreme pain and suffering requires prosecution by the Department of Justice XXXX Accordingly, combine our complaints and refer this matter for criminal prosecution.
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| 03/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
|
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My loan is thru SLS loan # XXXX Court Case # XXXX thru XXXX XXXX IA I fell behind on my loan payments after the unexpected death of my X husband XXXX XXXX XXXX in XX/XX/XXXX. My child support payments stopped after his death. Then on XX/XX/XXXX my entire WORLD was destroyed by the sudden & unexpected death of my XXXX old son XXXX XXXX XXXX. I was out of work for almost 2 months & I had to pay for entire funeral by myself since his dad had already passed. XXXX left behind his XXXX old son XXXX XXXX XXXX. His mothers rights had already been severed I adopted my grandson another expense I had to cover by myself.
I contacted SLS to apply for a loan modification. This process was a DISASTER never did I speak to the same person when I called. I received letters almost monthly they were ALWAYS changing my contact person. So every time I called I got a new person & new story. I always sent in my paperwork they requested. Then I would call to follow up & whom ever I got to talk to that day would claim items were missing.. I received a letter stating my escrow account was short. Letter stated if I paid the shortage before due date my housepayment would not be increased. I mailed check in ( have proof ) it posted to my account before the deadline. But SLS still raised my houspayment by over {$300.00} per month. They never gave me credit on my statements for the escrow payments. I paid from my bank account 2 additional payments to bring my payments to only 1month behind. They return the funds back to my bank refused to count the over {$3000.00} escrow payment they cashed as part of my housepayments. I then contacted legal Aid XXXX XXXX to help me. He sent SLS a notice of error he sent it certified mail requied a receipt. They received it XX/XX/XXXX XXXX NEVER!! replied back until XX/XX/XXXX AFTER!! they filed the foreclosure on my home. I contacted SLS told them Im getting my home ready to sell They filed the foreclosure right before XXXX. I called them back in XXXX told the IF I invest over {$6000.00} into my home would they let me sell my home. Lady replied yes ITS ONLY PHASE 1 you can sell your home. I had to tell her MARK MY ACCOUNT im investing money into my home to get it ready to sell. I told her I would have it listed by XX/XX/XXXX. I have about {$100000.00} equity in my home. She replied in SMART XXXX TONE I marked your account your selling it. Never heard another thing from them until a sheriff deputy knocked on my door XX/XX/XXXX gave me notice my home had been set for auction for XX/XX/XXXX. I called SLS immediately ask them why did they do this & could I postpone Im selling my home. I was giving the run around & told I needed to mail them a letter. I DIDNT TRUST THEM it took them 8 months to respond to my notice of error. So I emailed their law firm listed on the paper work.. I emailed XXXX XXXX with XXXX XXXX asking them how could I get the sale delayed. She responed telling me I had to call SLS & get them to agree to delay & they would have to contact the law firm to get it delayed. She stated that was the only way a delay could be granted. So I then called SLS ask ( ANOTHER NEW PERSON ) how could I request a delay. He stated I had to go to court house go before a judge & ask him to grant me a delay. I told XXXX YOUR WRONG!! I spoke to your companies law firm they told me SLS is only person who could ask for delay. XXXX replied Im just telling you what Im being told to tell you. I then called XXXX ask XXXX XXXX statement they mailed me ) if I pay the past due balance in full like it stated I could have my loan reinstated as the statement said. I was informed NO we sold your loan to XXXX XXXX. So I called them XX/XX/XXXX was told by them they hadnt received my paperwork yet to call back Monday XXXX & then he said they would have all my information & I could then try & get them to delay the sale that is set for XX/XX/XXXX. I never had a SPOC it was always a different person every month. I never received 31 day letter asking for 1 last chance to bring my loan current to avoid foreclosure. It took them 8 months to respond to my notice of error. And now they have added all these additional lawyers fee to my account all the while THEY DENIED ME MY RIGHTS FOR OVER 8 MONTHS. I as a last resort contacted XXXX XXXX with Hope Now begging for help. He said to file complaint & he would ask XXXX XXXX to delay the sale but they wont even have my paper work until XX/XX/XXXX. What SLS did was ignore me & denied my legal rights thru out this entire process. PLEASE HELP ME STOP THE FORCED AUCTION SET FOR MY HOME ON XX/XX/XXXX & let me sell my home pay off my loan I dont believe I should have to pay 1 legal fee SLS has applied to my loan because they denied me my legal rights thru out this entire process.
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| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My husband and I have a mortgage that is serviced by Specialized Loan Servicing LLC. We have always made our payments as soon as the billing statement arrives in the mail which occurs between the XXXX and the XXXX of the month preceding the month it is due on the first of the following month. Everything went fine until we sent our XXXX payment in on XX/XX/2020. This is XX/XX/XXXX and we have yet to receive our mortgage billing statement from them for XX/XX/2020. On top of that we find out they have not cashed the check we sent for payment on XX/XX/2020 as well as now they have added late fees. You can not do live chat on their website. When you call their customer service you can not talk to anyone as it always says they are experiencing high call volume so they will do a call back to you. Each time you call, you usually get a phone call several times at which the calls get " dropped '' by their customer care unit. On the one attempt, after 3 call backs I did get a representative in customer care. She told me she is not sure what happened to our XX/XX/2020 mortgage payment. She suggested it may be in their XXXX in California. I aske how often it was checked and she stated " every hour on the hour ''. I also told her it was odd that our payment did not post as well as we got late fees added of which we have never made a late payment ever, and in fact our payments go back out the same day we receive the billing statement which is between usually the XXXX and the XXXX of the month even though she said that was not possible as they do not sent them out until the XXXX of the month, but yet when you check my payment history you can see our payments due post mostly before the XXXX of each month. We live in MD and the payments are sent out she said from Colorado, but the XXXX payments received is in California. It is odd that two things went wrong back to back. You have to wait on call backs and hope you do not have to go through several " dropped '' calls to get to speak to someone in the customer care unit. They are working from home right now. XXXX in customer care took the information. I requested to speak to a manager because XXXX said there was nothing more she could do unless I wanted to make a payment over the phone. She said she could get a manager to do a call back. I asked the name of her manager, but she did not know and said they have six and she was not sure which one would answer. She said she was in XXXX, AZ. I asked her to please make detailed notes because I want the manager to read the notes so they know the issues and to why I called and why I need someone to look into A ) where is my check and why has it not posted? B ) get someone to check the XXXX as XXXX suggested that they may need to get someone to check it to see if my check is there and XXXX XXXX see why we have not received our mortgage billing statement for XXXX and it is now XX/XX/XXXX. This is just totally insane. They have a " chat '' option but it is just premade responses and it just goes back into a loop or you can just leave the chat altogether if you feel that it is not helping. This is just absurd as to why all of a sudden back to back Specialized Loan Servicing does not have our XX/XX/2020 mortgage payment that we mailed XX/XX/2020 and that we also have not received our mortgage billing statement for XXXX as well as they are CHARGING US LATE FEES for a check they can not find. You can see our payment history online. We have always paid early and have never paid late or missed a payment,. Now all of a sudden XXXX did state they are working from home due to the Corona-19 and that there are not many people working. Did this keep us from having our payment posted???? We have a credit rating of XXXX. We are on a limited income but have excellent credit. We want the payment posted, the overdue fees removed and we need our XX/XX/2020 statement so we can send the billing stub along with the payment so it gets to Specialized Loan Servicing. I have noticed that they have a lot of complaints about their company and now we have to file one because they do not seem to care. Their website is archaic. They do not have people you can talk to without doing a callback. You can not get answers. You can not do a live chat. I have been pulling my hair out trying to get through to them and find out what has happened that all of a sudden everything for our loan has now gone down the gutter and our loan is not being serviced by this loan servicing company. It is pathetic to say the least. I am to get a call back once again from a manager within 24 hours. They say they are open 6 to 6 but they do not change their recording on the phone when day light savings time is in effect which is confusing for the customer as well.
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| 05/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My name is XXXX XXXX. I have been looking for an Attorney to help me with a Bank ( XXXX XXXX ). My house was supposed to have been foreclosed on. At least I was told it was in XX/XX/XXXX. I was taken to court and almost forced to move. My family would have had to move if my brother wasnt in the military. Then in XX/XX/XXXX after my mother put in an offer to buy the house and the bank agreeing to the offer ; I was told they couldnt sell the house to my mother. The reason I was given was ; I still owned the house.
I never got a clear explanation of what happened, just I still owned a house the bank ( XXXX XXXX ) told me they foreclosed on. At this point I was told by the realtor helping me to contact the bank and try to make some arrangements. During this time the bank had taken everything out of my name. The house, taxes, and water and never properly reinstated my name back onto anything.
I then was brought to court by the XXXX XXXX XXXX XXXX XXXX XXXX for the non-payment of the water bill. A bill I was not receiving due to the said foreclosure. It was during this court case when it was explained to my mother, the court mediator, and myself how the bank had illegally foreclosed on the house and how I still owned it.
After finding out the bank never properly foreclosed in XX/XX/XXXX. In XX/XX/XXXX, when I finally spoke to someone who tried to help me. I made 3 payments and after those payments the person said they could no longer help me. I was redirected to another person from the bank who did not exist at the number the bank provided, nor could this person be located within the company. I have reached out to the Comptroller and The Office of the President. The Office of the President from XXXX XXXX was in contact with me but also abruptly stop communicating with me.
Then one day the bank ( XXXX XXXX ) sent me a letter stating they were going to charge off my loan and give me the house. When I called on the letter I was told, they wouldn't be bothering me anymore and the house was mine this was in XX/XX/XXXX. In XX/XX/XXXX, the bank ( XXXX XXXX ) sent me a letter stating I owed them over {$300000.00} for a mortgage they told me they foreclosed on, to learn they never foreclosed, they never would make any arrangements for me to pay, then told me they were giving me the house, to owing {$300000.00} for a mortgage with interest, penalties, and fees.
When I asked for the information showing all of this they asked, " Why did I want it? '' Then like they always do, they stopped corresponding with me. I then got a letter from another servicing company stating they were collecting on the loan. I have asked both banks ( XXXX XXXX ) and XXXXhe servicing company SLS ( Specialized Loan Services ) at this point is the loan a Time-Barred Loan?. Neither of the banks answered me. SLS ( Specialized Loan Services ) representative told me, I dont know what that is.
From what I have researched, once the bank started the foreclosure in XX/XX/XXXX it accelerated the debt. Thus, making it an unsecured debt which then turned it into a time barred debt. I'm not a Lawyer in no sense of the word. I just want this big mess to go away and for my family to be secure in our home again. My family and I have been through enough and would like to put all of this to an end.
I have been working with the Massachusetts Attorney Generals Office to see if they could help clear up the issue with the new servicing company. The first person the AGO was in contact with at SLS was unable to provide the AGO with clear information of the situation. I have recently received a foreclosure notice form SLS and reported this new information to the AGO.
The AGO advised me of his attempts to get into contact with his contact from SLS with no response. Able to finally get into contact with someone at SLS the AGO was told to reinstate the loan ; the servicing company wants to double the amount of the loan at a higher interest rate. The AGO advised me, it did not sound like a good deal. He also stated it doesnt sound fair to me and recommended I file a report the CFPB.
My loan was never properly reinstated when XXXX XXXX said they didnt foreclose on the house. Now I am being charged penalty and fees from another servicing company which doesnt seem fair ; since the mess XXXX XXXX created was never fixed.
Again, this foreclosure will go on my credit making me ineligible for another mortgage.
I am hoping you can help me. This all seems unfair to my family and myself.
Listed below is my contact information. I have also attached scanned copies of documents I have saved over the years. I do have more if you need them.
I look forward to hearing from you.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, MA. XXXX ( XXXX ) XXXX
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| 03/05/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
Older American |
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Please know that I am very tired of the disrespect, inconsideration and lack of responsiveness of from SLS and their representatives, especially since this foreclosure was a direct result of Federal Fraud perpetrated by XXXX. The Affadavit confirming this fraud has been provided several times.
XXXX further started the conversation with a sarcastic comment of my having reported SLS to CFPB. Of course, I replied, I did. It appeared that was my only way to get a reply. I was correct In that thought process. XXXX called. Not productive but called nevertheless.
Please explain to me how SLSs representatives ( XXXX was just as rude and condescending ) believe it is their right to speak to a foreclosure person as a dog? To talk DOWN to another in any situation is unacceptable. This should not be permitted. There is enough stress having to face the situation at hand, deal with all the negative impact from the ( in this situation and Im certain I am not alone ) FRAUDULENT foreclosure, not limited to financial demise but the emotional distress and shame affiliated with the stigma of foreclosure.
Included herewith please see emails of XX/XX/XXXX & XX/XX/XXXX to XXXX @ XXXX, with whom I spoke and who assured me they ( SLS ) would accept the {$750000.00}. Short Sale offer when I sent permission for SLS to retain the approximately {$61000.00} in Insurance Funds they are presently holding. That I need to relinquish this {$61000.00}. to SLS. When I asked XXXX the amount, she rudely replied that I should know the amount. I explained that I was not on the computer and would appreciate her giving me the precise amount. PLEASE LISTEN TO THE RECORDED SESSION OF THIS CONVERSATION.
Also included within the body of the XX/XX/XXXX email is the email conversation from my Realtor, XXXX XXXX, of, I believe XX/XX/XXXX, stating that borrower must relinquish the $ XXXX+insurance funds.
XXXX was aggressive, loud, disrespectful continuing to over-talk me or interrupt me. When I finally was able to ask XXXX to PLEASE let me talk there was a silence. A bit later XXXX asked cynically, Is it OK IF I talk now? My reply was that her question was unnecessary and not professional. ( PLEASE listen to the recorded conversation ) They, SLS, just want to TALK AT YOU. Disappointing and unprofessional.
We discussed my doing so, ( relinquishing the {$61000.00} XXXX of which I was agreeable, when XXXX replied that SLS would pay the {$1700.00}. outstanding city water bill resulting from vandalism. We do this all the time XXXX said. I was delighted to hear that. I also queried about reimbursement for the {$1100.00} that I spent for rodent extraction due to the rotted wood from hurricane water damage, when noticed was filled with foam. Yes. SLS would accept the {$750000.00}. Short Sale offer pending my letter giving SLS The $ XXXX in insurance funds & SLS would pay the water bill. That we would need to prepare a new HUD reflecting this. ( Please know that SLS last 2 current BPOs were in line with the Short Sale Offer in the $ XXXX range ) After all, XXXX XXXX this is perhaps {$3000.00} total from the {$61000.00}. It does not appear to be unreasonable. I would appreciate this. We would be happy to have the HUD prepared as soon as XXXX got back to me.
Promised to get back to me by the XX/XX/XXXX the latest after the long weekend. The only thing she was to have to discuss with her team was the reimbursement of the {$1100.00} for rodent extraction.
IF the team agreed, then we were to prepare the HUD showing SLS responsible for the {$1700.00} water, Which was a given, the only matter of perhaps was the {$1100.00}. Once XXXX got back to me after speaking with her TEAM we would ask for the NEW HUD based on her reply. NO REPLY NO CALL BACK.
PROMISE TO REPLY NOT KEPT. Not professional. Not professional.
This has NOW BEEN approximately TWO WEEKS WAITING for a reply from XXXX that was promised for after the long weekend of Presidents Day. Shameful!
The {$750000.00}. Was a GO according to XXXX. ( Verified with the email from my Realtor. enclosure included herewith. ) The {$1700.00}, water bill is done all the time. A given. OK.
The only matter of discussion with her team was the {$1100.00}. NO CALL BACK!??
XXXX advised that she would discuss with her team and get back to me after the holiday weekend.
XXXX XXXX was the following Monday. XXXX ASSURED me I would hear back by Tuesday the 1XX/XX/XXXX or Wednesday, the XX/XX/XXXXthe latest. As of now I am still awaiting a return call from XXXX.
I am Still waiting for a reply from either XXXX with SLS or another REPRESENTATIVE OF SLS.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a/k/a XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX Land Line XXXX Celluar XXXX XXXX
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| 05/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The property in question belonged to my late father who passed away in XXXX of XXXX. It is a rental property with a main house and a cottage. While trying to untangle his estate, ( he left no will or instructions and owned a few rental properties ) I was informed by our insurance agent that the main house didn't have Wind Insurance on it. He said that every time he sent payment instructions to the mortgage company, XXXX XXXX XXXX, they would only pay for one building stating that they were being double billed. We decided to refinance the property in order to 1. Get a better interest rate and 2. To clear up the confusion with the insurance. I was not aware at the time that I could just purchase insurance on my own. We started the refinance process and signed in late XXXX. On XX/XX/XXXX, the new lender, XXXX XXXX requested a pay-off quote. They received it and wired the funds in the amount of {$520000.00} I received an e-mail dated XX/XX/XXXX, stating that the payoff was short {$2300.00} due to a shortage in my Escrow account and that I needed to wire the funds by XX/XX/XXXX or the funds would be returned to XXXX XXXX. I called XXXX, the agent who did the refinance to find out why this happened. They wouldn't give her an answer so we called together. We spoke to an agent and he told us that they had made a disbursement to pay for our insurance. We went around a few times trying to figure out how to resolve this without me wiring more money because he stated that they would refund me anyway once they closed everything on their end because it would result in an overpayment.
I went to the bank on the XXXX to wire the money. On the XXXX, the bank called me to let me know that the wire didn't go through because of a typo on the account number. So I called XXXX back to see what my options were. At that point, the agent was saying that the new payoff amount was {$530000.00}. I was confused as that was over {$10000.00} more than the first amount they asked me to wire. He had no answer for me as to why this was.
I then called XXXX back. After a few phone calls and going back and forth, we learned that SLS had purchased another windstorm policy on the main house for XXXX. As it was a force-placed insurance plan, it was over {$4000.00}. This was for XXXX and it was now the middle of XX/XX/XXXX and on XX/XX/XXXX, I received a letter dated XX/XX/XXXX informing me of this. I called them because I thought this was a huge mistake for them to charge me an astronomical amount for insurance that I never had. At some point, XXXX let me know that SLS said that I would need to pay them an additional {$10000.00} due on XX/XX/XXXX to cover the shortage. She also sent proof to SLS that the property now had the proper insurance on it. No one called after we sent the documents so I called them back and spoke to XXXX. I told her what my situation was AGAIN, ( which I found I had to do every time I called ). XXXX said that this didn't sound right and she would create a ticket so they could look into this and they would get back to me in 2-3 weeks. I told her that I didn't have that kind of time and could I please talk to someone sooner. She agreed and told me that a supervisor would call me by the following Tuesday. So on Tuesday I did receive a call, yay! It was XXXX. I asked him if there had been a resolution and he asked me to give him more information. I had to then retell him the situation again. He then says that he would have to transfer me to someone else because he couldn't help me. I said " But you're a supervisor ''. Well, he was not a supervisor but he was calling me to let me know that my mortgage payment was late and he was needed to collect. I asked him to give me to someone who could help me and he transferred me to XXXX in the insurance department. I then told her the situation and she was very kind and promised to help me resolve this and would be with me every step of the way. She asked me to upload the forms again. I got no follow up. So a few days later I called again, went through the same process again with the exception that I now knew which department to ask for which was the insurance department. This is now XX/XX/XXXX. I got completely stonewalled by XXXX. She told me that they had every right to place that insurance on me since I didn't have it, regardless of the facts thaXXXX 1. We tried to get them to pay the insurance bill and they wouldn't and 2. They literally placed the insurance on our account and cancelled it on the same day in XXXX. Also, I never received the XXXX XXXX till late XXXX. To move forward, I had to pay an additional {$10000.00} so that XXXX XXXX could re-wire the pay-off.
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| 10/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed on my home on XX/XX/2019. My loan was with XXXX XXXX XXXX XXXX. I received a letter dated XX/XX/XXXX informing me that my loan would be serviced by XXXX XXXX XXXX XXXX XXXX as of XX/XX/2019.
On XX/XX/XXXX I received a letter from XXXX XXXX XXXX XXXX XXXX letting me know that as of XX/XX/XXXX they would no longer be servicing my loan. Instead, XXXX XXXX XXXX would be my new servicer.
On XX/XX/XXXX, I made my first mortgage payment to XXXX XXXX XXXX in the amount of {$1200.00} to my account number XXXX.
My actual mortgage payment is {$1100.00}, but I like to pay more towards the principal so I paid an additional {$99.00} toward my principal balance.
My actual principal payment is XXXX When I closed on my home on XX/XX/2019, my principal balance was {$170000.00}. After my first payment on XX/XX/2019, XXXX XXXX reflected my principal balance as XXXX ( this was correct ) On XX/XX/2019 I received notification from XXXX XXXX that XXXX XXXX XXXX will no longer be my servicer. Instead, XXXX XXXX partnered up with SLS - specialized loan servicing LLC to service my loan effective with my XX/XX/2019 payment under account number XXXX.
I attempted to open my account with SLS/XXXX, but it proved to be very challenging since these two entities have different web sites. I contacted customer service representatives on multiple occassions from both XXXX XXXX XXXX as well as XXXX and SLS to try to open my account with whoever my new servicer was. Finally, an SLS representative assisted me in opening my account. At this point it was into the second week of XX/XX/XXXXwhen I was able to open my account.
When I opened my online account with SLS I noticed that the balances for my pricipal and my escrow did not match what XXXX XXXX XXXX had. I contacted customer service from both banks on multiple days for several weeks to try to resolve this matter.
Turns out, XXXX XXXX XXXX unapplied my additional principal payment before they sold my loan to XXXX/SLS. So XXXX/SLS has {$99.00} of my money in an " unapplied '' line item. I have called and spent lunch hours, after hours, hours that I could be spending with my family, days, writing and calling customer support. I have used the message feature on the SLS web site and corresponded with representatives. Both over the phone and in the message feature, representatives have admitted that the balances are incorrect. Yet, the company refuses to update my balances to the correct amounts.
I have requested the names of senior executives, managers, supervisors. I have asked to be contacted by these folks. I have asked to be transferred to these folks. I have asked that the proof I have sent and documentation I have sent be forwarded to someone in accounting so that they can verify what I am saying is true. I have asked XXXX to contact XXXX XXXX XXXX to verify what I am saying is true. I have asked XXXX XXXX XXXX to contact XXXX to verify what I am saying is true.
Yet, nobody, and I mean nobody has contacted me. Nobody has updated my balances. and I called customer support again today and the representative tells me that I need to send her proof of what I am saying even though I have sent the proof.
I have been humiliated and have been made to feel as if I am a liar. I am not sure what CFPB is all about, but I sure hope that you are able to investigate this to the fullest exetent.
We are talking about {$99.00} in principal and {$270.00} in escrow. It is not much, but to the average person trying to pay their mortgage it is a lot. It may not constitute legal action towards these institutions or maybe it does, but at the very least I need my balances to be accurate. What if it was the other way around?? What if I decided I wanted to show my balance less then it actually is? Oh, I would face late fees, penalties, fines, foreclosure, etc. These institutions inaccurately record balances and they have no consequences???
I really hope you all can help me!! Please let me know what documentation you need, where to send it to, and let 's start here.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX/SLS account number - XXXX XXXX XXXX XXXX account number - XXXX Beginning balance - {$170000.00} Escrow payment - {$270.00} Principal payment - {$230.00} Interest payment - {$650.00} Total monthly mortgage payment - {$1100.00} XX/XX/2019 payment - {$1200.00} ( {$1100.00} + {$99.00} additional toward principal ) XX/XX/2019 payment - {$1200.00} ( {$1100.00} + {$99.00} additional toward principal ) XX/XX/2019 payment - {$1200.00} ( {$1100.00} + {$99.00} additional toward principal ) Principal balance should be = {$170000.00} Escrow balance should be = {$2500.00}
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| 04/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Good Day, I closed on my home on XX/XX/XXXX. Not long after closing, my mortgage was purchased by Specialized Loan Servicers ( SLS ). My mortgage payments were paid on time and paid in full up to present day.
On XX/XX/XXXX, I received a statement in the mail from SLS indicating my escrow account was short {$4300.00} ( see attached ). And due to this massive shortage in escrow, my mortgage is set to increase {$430.00} per month, from {$4100.00} monthly to {$4600.00} monthly. I did expect our mortgage to rise as our tax assessment did increase, however this large of an increase did not seem correct.
I contacted SLS via phone call the week of XX/XX/XXXX. After several conversations with the escrow team and tax department. I determined the massive shortage is the result of a 3rd tax disbursement for tax year XXXX ( taxes for my county are collected semi-annually ). Per SLS, the 3 county tax disbursements are as follows ( see escrow account history attached ) XX/XX/XXXX : {$3500.00} for COUNTY TAX XX/XX/XXXX : {$3300.00} for COUNTY TAX XX/XX/XXXX {$3500.00} for COUNTY TAX So SLS advised me to contact my county tax office and determine the status of county taxes paid. So I contacted XXXX XXXX XXXX ( XXXX XXXX Tax Administration Office who was able to provide me with a statement showing all county tax payments made for my address going back to first half XXXX taxes ( document is attached ). They also provided me detailed invoices of ALL the payments they have received from SLS since closing. These documents show that only 2 county tax payments were made from SLS to XXXX XXXX XXXX Tax Administration for tax year XXXX : Postmarked XX/XX/XXXX : {$3500.00} ( see attached ) Postmarked XX/XX/XXXX : {$3300.00} ( see attached ) There are also 3 additional payments received by XXXX from SLS ( see attached ) : Postmarked XX/XX/XXXX : {$57.00} ( XXXX XXXX and Stormwater Fee XXXX half taxes ) Postmarked XX/XX/XXXX : {$57.00} ( XXXX XXXX XXXX XXXXr Fee 2nd half taxes ) Postmarked XX/XX/XXXX : {$650.00} ( I am assuming this is a late fee that SLS paid as they were late paying my first half taxes ) XXXX XXXX XXXX Tax Administration office never received a payment for {$3500.00} in XX/XX/XXXX, they only payment they received in XX/XX/XXXX was the {$57.00} for solid waste and stormwater fee. This discrepancy is the reason my escrow account is so short and why my mortgage is set to raise substantially.
I once again contacted SLS and provided them the evidence showing that the tax payment in XXXX of XXXX was never received by the XXXX tax department. I escalated through SLS tax department and had a research case set up. The SLS rep I spoke with advised me that once the issue has been resolved, I will have to request another escrow analysis to re-adjust my mortgage. I was told this case would take 10 business days to resolve and it would be resolved by XX/XX/XXXX.
On XX/XX/XXXX I called SLS to get a resolution to this issue. I spoke with a manager in the tax department named XXXX. XXXX proceeds to tell me that the extra tax payment made in XX/XX/XXXX was a result of prior delinquent tax payments. This is 100 % inaccurate as I confirmed with the XXXX tax authority that all taxes were paid up to date and there were no unpaid/delinquent tax bills. Additionally, we would have never closed on the home in XXXX of XXXX if tax 's were unpaid or delinquent. The attached statement clearly shows that taxes for tax year XXXX were paid on time and in full by the previous owners of the home.
During my phone call with XXXX, I requested proof that the XX/XX/XXXX disbursement was for unpaid/delinquent tax bills. She was unable to provide that to me. Her response was simply " this is the findings of our research team ''. I asked to speak to the research team, they do not take calls. I asked to speak to XXXX 's supervisor, she said there is nobody else to speak with and there are no other options to escalate.
In summary, SLS has taken {$3500.00} from my escrow account and the money can not be located or returned. My escrow account doesn't have it, I don't have it, and XXXX Tax Administration doesn't have it. I have attached all the relevant documents for review : 1. Initial documentation from SLS advising me of escrow shortage ( see " Escrow Account History '' ) ( 4 Pages ) 2. Document from XXXX Tax Administration Office showing all payments made on the address for XXXX and XXXX ( XXXX Pages, see " Payments '' starting on Page 5 ) 3. Five separate receipts from XXXX Tax Administration Office showing every single payment they have received from SLS.
Thank you for your time and efforts.
XXXX XXXX
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| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Below is the email I sent to the company which explains my exact issue.
I would like to ask for your help to locate my mortgage payment. On XX/XX/XXXX I used my XXXX bank account, online bill pay system, to make my XXXX mortgage payment of {$1200.00}. Please keep in mind I have made my payment using this system many times in the past with no issues. The XXXX payment is a different story. According to the cancelled check, which I attached here for you to see, Specialized Loan Servicing, SLS, received the check on XX/XX/XXXX and it was received by Teller XXXX. According to XXXX XXXX the check was cashed on XX/XX/XXXX and {$1200.00} was issued to SLS. On XX/XX/2021 I received a Mortgage Payment Reminder Notice from SLS stating my payment had not been made and that it was due. That day I called SLS and asked about my payment. I was told that in order to do a payment research I would have to send proof that I made my payment. I asked if a copy of the cancelled check would work. I was told that it would and to send it to XXXX. I sent that and I called back on XX/XX/2021 and during that call I was told it could take 24-48 hours to get into the system and there was no new information about my payment. I waited a few days and called SLS back and I was told the information had not been entered into the system and that my payment was still due. Again I was told to check back in a few days. I called back again on XX/XX/2021 or XX/XX/2021 and talked to a lady who told me that there was nothing new in the system and that she was working on Saturday XXXX/XXXX/2021. She said she would check into my missing payment and she would call me back on XXXX/XXXX/2021. I asked her to speak to a supervisor. She said she would put in a request for a supervisor to call me back and that could take up to 24 hours. She did not call me on Saturday as she stated she would. On Monday XX/XX/2021 I received a call from SLS however it was a recording that said, Sorry we missed you. Please call us back at ( I do not recall the number ) I called back and spoke to a lady who said she did not see where the cancelled check I sent had been added to the system yet. It was at that point I sent the cancelled check again to the email. With no call back from a supervisor I again requested a supervisor call me. Please understand I am getting frustrated with this situation and the fact that SLS has my payment but nobody can help me!! Today, while I was cooking dinner at XXXX XXXX Eastern Standard Time, I missed a phone call from SLS. The voice mail was from a female who asked me to please give them a call at XXXX. I called back within a few minutes and this time I talked to XXXX, operator number XXXX. She said according to her records my payment was 32 days past due. I explained the whole situation to her and she said that the cancelled check was not going to help research my missing payment and that I had to send a copy of my bank statement. She also said my request to research my payment was cancelled. Why was it cancelled? I again asked her to have a supervisor call me and I also asked how can I escalate this issue to a higher authority? She told me that I would have to wait for a supervisor to call and that is all she could do. I asked her for any manager 's contact information, email or a phone number. She said she did not have anything to give me. So far I have not been able to locate anybody who can help me find my payment. No one has any answers. I called XXXX XXXX to request a copy of my statement so I could send it to you. The bank said they only mail proof of payments and that she could mail one to you. The only address I have is XXXX XXXX XXXX. XXXX XXXX, Colorado XXXX. I gave that to the bank and she said a copy of the proof of payment would be mailed to that address. I am asking you to please research this for me and help me locate someone who can help. I also believe there should be a better system in place to assist customers with situations like mine as the current system keeps me in a never ending cycle with no answers and no resolution to the issue. I should not have to request and wait 24 hours for a supervisor to get back with me. I would expect that there is a supervisor available immediately. The fact remains that SLS has {$1200.00} for my XXXX payment and I can not find anyone willing to look for it. I expect this day and age for companies to care more for customer service and to have better processes in place. I want to speak to a live person and not communicate through a one way email. Over the last year I discovered 36 negative reviews and they are all having the same situation as me.
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| 02/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been trying to get a payoff letter to pay off a mortgage loan ( sale closing scheduled XX/XX/XXXX ) from this company ( XXXX XXXX XXXX ) which has taken on the servicing of my mortgage from XXXX XXXX XXXX. Here is my correspondence to the CEO of the company including relevant dates and communication : Hello.
On XX/XX/XXXX, I and my attorney 's office spoke with several employees at SLS asking for a payoff. At the close of the day, we spoke jointly with XXXX XXXX, who said he would get back to us via email on XX/XX/XXXX with information on the payoff. He never got back to us.
On XX/XX/XXXX, I spoke with XXXX ( badge XXXX ) in Executive Services division ( see below ). She stated that my loan was scheduled to be onboarded today, XX/XX/XXXX and payoff letter would be able to be generated at that time. She also said, in declining to put in writing what she told me, that she would be reporting back to her supervisor and that the supervisor would be contacting me in response to my request for written correspondence. It is now XX/XX/XXXX. I have not been contacted by XXXX 's supervisor, XXXX XXXX or anyone else at SLS.
I just phoned to see if a payoff was available and spoke with a rep who told me that ( a ) it is not available and ( b ) your company has 15 business days to onboard the loan. Yet again, I have received contradictory information from one of your employees.
I am trying to pay you money. I am trying to get a payoff amount so that I can pay you approximately {$150000.00} and sell my house. Why is this so difficult? I notified your company of this on XX/XX/XXXX, in advance of the scheduled closing and in advance of your taking on of the servicing. I can not believe that there is no-one in your agency that can make this happen today, as promised.
-- -- -Original Message -- -- - From : XXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Cc : XXXX XXXX ; XXXX XXXX ; XXXX XXXX Sent : Wed, XX/XX/XXXX XXXX XXXX Subject : Re : Urgent : payoff letter needed immediately I received a phone call from XXXX ( she would not give her last name ), badge number XXXX, stating that the loan is scheduled to be onboarded into the SLS system on XX/XX/XXXX and that if it does get onboarded in that time frame, then a payoff letter can then be generated on XX/XX/XXXX. I asked her to put in writing what she told me verbally and she said she was not able to put anything in writing. She then stated that she would convey our conversation to her supervisor and advise him that I requested a written copy of the information she provided me. She stated that her supervisor would phone me to follow up.
I advised XXXX that the buyer 's attorney is considering putting the proceeds of the sale in an escrow account until written payoff is available, and that if that happens on XX/XX/XXXX, that's fine, but that one of the people we spoke with today said it would be 30-60 days, which is not acceptable.
Sincerely, XXXX XXXX -- -- -Original Message -- -- - From : XXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Cc : XXXX XXXX ; XXXX XXXX ; XXXX XXXX Sent : Wed, XX/XX/XXXX XXXX am Subject : Urgent : payoff letter needed immediately I and my attorney have been attempting to get a payoff notification for my mortgage from your company since XX/XX/XXXX. Effective XX/XX/XXXX, your company took over the servicing of my mortgage with XXXX XXXX XXXX. I had a home sale scheduled for XX/XX/XXXX and the closing was brought forward to today, XX/XX/XXXX. I and my attorney 's office have spent hours on the phone with your customer support people attempting to get a payoff.
We have been told contradictory and untrue things by the people we have spoken with, including managers and supervisors. When I asked one of the supervisors to put into writing what he was telling me over the phone, he said he would not do that. The first person I spoke with yesterday said I would have a payoff letter by noon yesterday, one of the people my attorney spoke with today said it would take 30 to 60 days. This is completely unacceptable.
I need someone from your executive branch to produce a written payoff letter to my attorney today in order to close this sale and payoff the mortgage. Please review the call logs and hopefully you actually record the calls and can listen to what your customers are getting from your staff.
My name is XXXX XXXX, the property address is XXXX XXXX XXXX, XXXX, MA XXXX. The loan number may or may not be XXXX, depending on who at SLS is answering the phone.
My number at work : XXXX. Attorney XXXX XXXX 's office : ( XXXX ) XXXX Sincerely, XXXX XXXX
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| 04/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My husband and I have a mortgage loan with Specialized Loan Servicing LLC. I always send my check in along with the mortgage bill as soon as we get it each month for the payment due the first of the following month. I sent the XX/XX/2020 payment check by mail on XX/XX/2020. The check has never been cashed. When you call, an automated line verifies your phone number for a call back as you can not talk to someone until and if you get a call back. I had four people call back only to have an open line but they did not talk, but I kept saying hello 5 times each time only for them to hang up on me. Finally I got XXXX on XX/XX/2020 to have her tell me she was working from home and that the check maybe laying in their lockbox in California. I did not even know my check was not cashed until I finally was able to get back into my online account. I asked for a mgr. I was promised a call back from a manager. I did not get one. I did get a online message on our acct that stated the " letter '' ( not my check ) was probably lost by the postal service. I also told XXXX we did not receive our May statement either, but she stated they do not go out until the XXXX of each month. However I explained to her to look at our payment history which we have never made a late payment and in fact most of our payments posted before the XXXX which means we got our statement and sent the check, and the payments posted on or before the XXXX which means the statement usually go out before the XXXX so that statement does not bear the truth. I was told I need to make a payment by XX/XX/XXXX as I was promised if I do so I will not be charged the late fees that had incurred. I was also promised an email with my XXXX statement which neither of those have occurred either. I sent a message to the CEO XXXX XXXX on linked in. He did not respond however I got a vm today to call the escalated team and a phone number, but I could not make out the lady 's name. I called but it stated the agent assigned to my account was not available but to hold and I would get another available representative from the escalation team. I tried this all day today after the voicemail but got no one. This is impossible horrific disgusting lack of any customer service. I do not know if payments are not being processed, but I stopped payment on the check I sent on XX/XX/2020. Now I was told to make a payment by bank debit card which I want to do but I need to get someone to speak to in order to do this and not have the late fees in the payment as I spoke with c/s rep " XXXX '' and her supervisor " XXXX '' both stated I will not have to pay the late fees as long as I call in with my bank debit card information by XX/XX/2020. This is impossible. I will try again tomorrow. It is awful that you can not speak to someone and when they leave a voicemail it is almost inaudible. I could hear enough to get escalated and the phone number and XXXX XXXX, which was enough to know who was calling and it is a different phone number than their regular c/s, but it does me no good if I can not once again speak to someone. They are a loan service company but doing anything but servicing our loan. It was fine in the past, but all of a sudden things are done to no servicing, no c/s and payment not posted and the c/s rep XXXX is working out of her home in XXXX, Az and state the payment may be in the lockbox in California?? Why?? Perhaps no one is working to process the payments?? What is happening that they state they have u tube videos on their automated line, you need to have an automated verification of your phone number to get a call back and hope they do not hang up on you multiple times. This is unacceptable to say the least. Our loan number is XXXX. We did get a statement in the mail yesterday stating our XXXX payment is late, but they could not send out our XX/XX/2020 statement, nor did they email the XXXX statement as requested? This just is never ending. This again is totally unacceptable and will not be tolerated. I can see by many postings on XXXX and other sites how many complaints they have and did not know until I was having problems. I XXXX the name of this company and all sorts of problems came up concerning them. They need to get things going right or shut down and our loans serviced by a company that can do them right and have phone c/s where you speak to representatives, not callbacks without even speak to someone when you call the first time. I want results and good results not broken promises or a chain of no callbacks, nor any emails or no check cashed and maybe laying in a lockbox which is now a stop payment check.
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| 05/12/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have a current mortgage loan with Specialized Loan Servicing ( SLS ). SLS has distorted the escrow account and has refused to address the issue. The distorted and padded escrow figures has forced me into foreclosure. SLS has set a foreclosure sale date of XXXX Per NH Statute RSA 397 A-9 If the amount held in the escrow account as of the date such taxes and insurance premiums are due is insufficient to pay the taxes and insurance premiums despite compliance by the mortgagor with RSA 397-A:9, I, the licensee shall pay such taxes and insurance premiums from its own funds. The licensee shall then give the mortgagor the option of paying the deficiency over a period of not less than 12 months. The licensee shall not charge or collect interest on such deficiency during the 12-month period. SLS did not fulfill this requirement per NH Law.
Per CFPB Provision 1024.17, a trust account is required for payment of any escrow account. This means any account that a servicer establishes or controls on behalf of a borrower to pay taxes, insurance premiums XXXX including flood insurance ), or other charges with respect to a federally related mortgage loan, including charges that the borrower and servicer have voluntarily agreed that the servicer should collect and pay. The definition encompasses any account established for this purpose, including a trust account, reserve account, impound account, or other term in different localities. An escrow account includes any arrangement where the servicer adds a portion of the borrower 's payments to principal and subsequently deducts from principal the disbursements for escrow account items. For purposes of this section, the term escrow account excludes any account that is under the borrower 's total control. Furthermore, there is a 12-month period that a servicer establishes for the escrow account beginning with the borrower 's initial payment date. The term includes each 12-month period thereafter, unless a servicer chooses to issue a short year statement under the conditions stated in 1024.17 ( i ) ( 4 ). Statements are required per the first disclosure statement that the servicer delivers to the borrower concerning the borrower 's escrow account. The initial escrow account statement shall meet the requirements of 1024.17 ( g ) and be in substantially the format set forth in 1024.17 ( h ). Before establishing an escrow account, the servicer must conduct an escrow account analysis to determine the amount the borrower must deposit into the escrow account ( subject to the limitations of paragraph 1024.17 ( c ) ( 1 ) ( i ), and the amount of the borrower 's periodic payments into the escrow account ( subject to the limitations of paragraph 1024.17 ( c ) ( 1 ) ( ii ). In conducting the escrow account analysis, the servicer must estimate the disbursement amounts according to paragraph ( c ) ( 7 ) of this section. Pursuant to paragraph ( k ) of this section, the servicer must use a date on or before the deadline to avoid a penalty as the disbursement date for the escrow item and comply with any other requirements of paragraph 1024.17 ( k ). Upon completing the initial escrow account analysis, the servicer must prepare and deliver an initial escrow account statement to the borrower, as set forth in paragraph 1024.17 ( g ). The servicer must use the escrow account analysis to determine whether a surplus, shortage, or deficiency exists and must make any adjustments to the account pursuant to paragraph 1024.17 ( f ).
If the new servicer changes either the monthly payment amount or the accounting method used by the transferor ( old ) servicer, then the new servicer shall provide the borrower with an initial escrow account statement within 60 days of the date of servicing transfer. The new servicer shall treat shortages, surpluses and deficiencies in the transferred escrow account according to the procedures set forth in 1024.17 ( f ).
Based on the rules listed herein, it is clear that SLS is in violation of NH Banking Law and CFPB Law. SLS has claimed to establish and transfer escrow direct to the loan in. This account never had an escrow account established. Furthermore, the action was taken well beyond the time line guidelines per the laws described herein. We are seeking your assistance in investigating this matter for us. Ultimately, we want the foreclosure sale date of XXXX halted and the case moved to mediation. Subsequently, we are interest and penalties to be paid relating to the same. Based on case law, {$2000.00} per occurrence for each violation is sought. You can reach me direct at XXXX or XXXX XXXX
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| 05/14/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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My name is XXXX XXXX XXXX and I am a senior of XXXX years old, ex periencing a considerable hardship consisting of reduced income, increased expenses, after a XXXX XXXX XXXX on XXXX XXXX XXXX XXXX , and an extensive XXXX XXXX , ( none of which were covered by XXXX ). After I have applied for financial assistance with XXXX , back in XXXX , I was told by XXXX that my application for financial assistance was Complete, and ready be sent to the Underwriting Department. However, instead of that happening, my Mortgage has been sold by XXXX to Specialized Loan Se rvices ( SLS ). At the time of sale ( XX/XX/XXXX ) both, XXXX & SLS, agree d that my Application for Financial A ssistance ( since it has been deemed Complete ), should continue to be processed by SLS, as such. However, after about a few months, in whi ch SLS asked me to submit many documents ( I have submitted abo ut 250 pages of documentation ), multiple times ( see Case # XXXX ), I have had my application for financial assistance denied by SLS ; not because I have not submitted all the required documents ( which I did ), but because SLS did not have all the documents submitted by XXXX to SLS. Consequently I was told that Ill have to s ubmit the entire package of documents, again, in order to re-open my application for financial assistance from the beginning, without mixing documents that I sent to XXXX with documents that are to be sent to SLS, exclusively. This is exactly what I did. However, I did not hear anything from SLS for a while, in terms of either calling me and/or, sending me any letters with a status update, as related to the status of my application for financial assistance. Consequently, I have asked XXXX XXXX , my assistant, to call SLS on a regular basis to find out if there is any status update and/or, if there are any additional documents required to be sent to SLS, after my file was Complete. I/ XXXX , have also called XXXX XXXX ( PIN # XXXX , and/or, PIN # XXXX ), and despite having multiple assurances that XXXX XXXX will open an investigation and look into this matter, there was no follow-up from the XXXX XXXX either. Moreover, during the conversation between XXXX XXXX ( my assistant ) and XXXX XXXX ( on XX/XX/XXXX ), XXXX XXXX was told that he should stop calling SLS, because in calling SLS to ask them about any status updates, I/we are slowing down the Review Process. It is worth mentioning that this was happening while SLS unilaterally decided that they will NOT communicate with me at all, because of a supposedly Cease and Desist which was placed on my file ( of which I stated multiple times, both, in writing and verbally, that I have not signed any such document ). Eventua lly, SLS de nied my application, after initially approving me o n a Trail Plan t hat I was not aware of, because nobody called me and/or XXXX , to let us know about. Not knowing anything about it, I/we just waited, as advised by SLS and XXXX XXXX . By the time XXXX XXXX calle d SLS. i n order to find about any new status update ( s ) , XXXX was told that because I have not made the First Trial Payment, under the approved Trial Payment Plan within the 30 day time-frame from the approval ( of which approval neither me, nor XXXX , knew anything about ), my application has been once again, denied. SLS stated that the have sent a letter to my residence through regular mail. However, I did NOT receive any such letter from SLS. When I have asked SLS if the y have any tracking number to prove that the letter has been sent, SLS stated that they send the letter through regu lar USPS. During S LSs processing of my application for financial assistance SLS has done and/or, failed to do, the following things listed below : Servicer provided conflicting information as of borrowers workout options Servicer failed to provide the borrower with accurate & relevant data, Servicer denied the Borrowers Application on false and inaccurate premises Servicer consistently failed contacting the borrower on status update ( s ), Servicer assigned unqualified personnel to handle the borrowers application Servicer failed to acknowledge the packages submitted, in a timely manner, Investor encouraged Servicer to misbehave by restricting Borrowers calls. Servicer failed to inform the Borrower of an approved application/Trial Plan Servicer failed to inform the borrower that a foreclosure referral was made Servicer did not allow completion of appeal time prior to foreclosure referral
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| 02/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, XXXX XXXX XXXX ( I'm based in XXXX XXXX ) sold my loan ( 2nd ) to Specialized Loan Servicing or SLS, a loan servicing company based out of Colorado. I was not notified. When I called XXXX to pay my monthly amount, they told me they could not take my payment and to call Specialized Loan Servicing, which I did. SLS could not find me in their system because it was too soon. They told me it takes a few months and I should receive a welcome packet. ( I never received a packet ) I told them I still wanted to pay my monthly bill as I don't want to fall behind or be late in any payments. I was instructed by XXXX to use my old account number, which I did. I gave SLS this account number and paid them. The amount was XXXX.
I continued to call every month, XXXX, XXXX, XXXX, XXXX and paid them this amount. It wasn't until XXXX they finally had me in their system and I received a bill. The bill was a mess because it listed me as late and I owed three months.
I called, they told me that was an error, they see my payments and to pay again, then going forward pay on their website. I did all of this. The payment, however, had changed to XXXX which I paid. I expressed my concern regarding late payments as I'm diligent about never being late. They assured me I would not be noted as late as they had the payments, they just didn't know where to put them, so they " floated '' the money and eventually put it in my account. Also, it should be noted that when they did finally have an account set up they had raised the amount from XXXX to XXXX I was given no reason except they said, interest rates change. I continued to pay to this day the XXXX I am now trying to refinance my home as I want to get away from SLS and have the loan consolidated. My 1st mortgage company ( used to be XXXX, now XXXX XXXX ) sent the VOM verification of mortgage, showing no late payments. BoA also sent VOM no late payments. SLS sent their VOM showing TWO late payments, exactly the time period where they did not have an account set up for me. Despite my sending countless letters and emails, with attached bank statements showing they were paid every month, they insist I was late.
This makes no sense given the money was taken out of my bank account every month, and in one instance twice in one month. ( These amounts to SLS are on the bank statements attached. The amounts are also on their website which I also attached. ) This organization I have come to learn is not accredited with the XXXX. They have over 500 complaints verified online and 75 % of them say pretty much the same thing. Despite paying, money taken out of the account, SLS charges late fees and/or says you were late.
This is causing me so much emotional distress and money and time. I need to refinance my house, there is a chance I will have to sell it because this company is telling me in XXXX they will increase my interest rates to basically whatever they want making it impossible for me to afford my home. I have owned this home since XXXX. This is the first time I've dealt with something like this. I have an excellent record of making payments on time to all my creditors, home, 2nd, car, credit card.
I have nowhere to turn. These people are predators and are hurting many people. They have the potential of forcing me out of my home. I have two children and am struggling to keep myself above ground financially. I can not afford to lose my home. I would literally have nowhere to go, with my now XXXXyear-old daughters. This is the only home they have known. This is simply outrageous that this company ( who has now taken over my loan for 7 months! ) is causing all this stress and pain. I've attached a letter I wrote to them detailing step by step all my payments, conversations, and also attached my bank statements where they took the money.
I kindly ask and implore you to help me, and also do something about this predatory company. How they are allowed to operate is a mystery. There are so many complaints, lawsuits, and I believe they have been brought to your attention before in what I read. Thank you very much. I am at wit 's end. They are horribly rude on the phone ( when they answer ) and then just hang up.
Thank you very much for your time and I look forward to hearing back from you and hopefully find a resolution to this situation so I can refinance and get away from them.
Their VOM of showing 2 late payments is erroneous, needs to be changed to 0 late payments to I can move forward in my refinance.
Again, I thank you so much, Please help me.
All my best XXXX XXXX XXXX XXXX XXXX
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| 07/20/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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My initial ARM loan was issued in XXXX by a XXXX XXXX XXXX and set at 3.125 % per annum. This ARM has been sold twice, the first time to XXXX XXXX ( Texas ) a proper bank, then in the first quarter of XXXX, it was sold to what seems to be a collection company ( Colorado ), named Specialized Loan Services LL ( SLS ). I initially contacted them and they informed me they weren't a bank and that they would soon be increasing the mortgage because it expired. In checking online SLS has earned a bad reputation with borrowers, they appear to operate like an industrial loan bank that engages in controversial and possibly illegal practices. In old times, these entities were called loan sharks.
I then received a notice from SLS this past Spring that with LIBOR being abandoned by lenders they are going to establish a new interest rate. About a month ago they notified me that my new rate, starting in XX/XX/XXXX, is increasing by more than XXXX XXXXXXXX, this will make it unaffordable to me and my Family.
SLS didn't state the new interest rate this new payment was calculated on, it seems to be a violation of usuary practices. In reviewing the CFPB website, it instructs that lenders in switching from ARM ( variable rate mortgages ), must set the new rate close to what it was when LIBOR was changed this new benchmark is referenced in the BFPB site as " SOFR. '' I've pasted a copy of a fact sheet I sent to my Congressional Representative XXXX XXXX asking him for assistance with this.
Problems with Specialized Loan Services ( SLS ) Doesnt appear to a regular mortgage bank lender Online reviews of SLS by customers are substantially derogatory many appear to complain about excessive charges and unethical/predatory practices.
They dont provide proper notices when it raises interest rates, this practice alone may be an attempt by SLS to lead borrowers to default of some kind.
My mortgage was originally with XXXX XXXX XXXX Texas ( XXXX XXXX XXXX ), a standard mortgage bank. It was a variable rate mortgage set at 3.125 % interest charge. Unfortunately XXXX XXXX sold my loan to SLS, seemingly a predator probably buying all such loans and increasing rates to profiteer in this post Covid-19 era. Of course, the borrower ( myself ) has no control if the original lender sells your loan however in my case, the move has set the stage for SLS profiteering by jacking up rates in concert with actions by the Federal Reserve Bank. A major reason for this rate change is the abandonment of LIBOR indices to establish interest rates, Issue : It seems SLS is attempting to charge exorbitant rates that progressively commence this month ( XX/XX/XXXX ) and into XX/XX/XXXX. The XXXX increase is intended to increase my monthly payment by over XXXX XXXXXXXX. At this rate I will be forced to sell this house where me and family have lived for over 20 years.
I contacted the DC based US Consumer Financial Protection Bureau ( USCFPB ) and will file a formal complaint with them by next week. Based on XXXX XXXX Bank published information they state the LIBOR settings will switch to a synthetic methodology, based on XXXX XXXX Term SOFR rate and the relevant ISDA fixed credit spread after XX/XX/XXXX. The XXXX has indicated that the synthetic 1, 3 and 6 month USD LIBOR settings will be published for 15 months, and so permanently cease at the end of XX/XX/XXXX. This is so confusing for the average borrower to comprehend and even appreciate. I discussed the rate increase and monthly payment impact, preliminarily they felt the increase was quite excessive and in possible breach of certain of the limits set forth in the SOFR terms. They will review this when I file a formal complaint shortly.
USCFPB Website : The Consumer Financial Protection Bureau is a 21st century agency that implements and enforces Federal consumer financial law and ensures that markets for consumer financial products are fair, transparent, and competitive.
Excerpt from USCFPB Website Page : Lenders must use indexes similar to LIBOR as replacements In general, lenders and servicers for consumer loans are required to choose a replacement index that is comparable or substantially similar to LIBOR. For adjustable-rate mortgages and private student loans, many lenders have announced a transition to rates based on the Secured Overnight Financing Rate, which are also called the IBOR Consumer Cash Fallbacks. For credit cards and home equity lines of credit, many lenders are selecting the prime rate as the replacement index. Both these choices comply with CFPB rules that apply to the transition away from LIBOR.
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| 10/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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Hello, Specialized Loan Service Mortgages ( SLS Mortgage ) sent me a check for {$3200.00} along with a letter stating that this payment to me is due to my mortgage account being overpaid when I paid it off. The document that came with the check clearly states my full name of XXXX XXXX XXXX, it also states my entire loan account # XXXX, and because of these facts I deposited the check in good faith into my checking account. The Check cleared with my bank and the funds were in my account for a full 5 days, during this time I paid bills, and transferred money out to other accounts. Last night on XX/XX/2023 the issuer of the check, Specialized Loan Servicing performed a returned check/charge back for the full amount of {$3200.00}. This immediately sent my account into - {$2800.00}, and immediately induced a returned check fee of {$25.00}. I will be charged a negative account balance fee, and I would have incurred a large amount of overdraft fees due to scheduled payments if I had not immediately transferred money from another account to this one.
I spoke with my bank XXXX XXXX Police XXXX XXXX XXXX of which they confirmed SLS Mortages initiated the returned check/charge back, I then called SLS Mortgages and spoke with two different customer service reps who informed me that they didn't know why they initiated a charge back. The last rep I spoke with earlier today around XXXX AM PST told me they would have a supervisor call me back, at approx. XXXXXXXX XXXX PST a supervisor called me from the phone number XXXX. This supervisor confirmed that a check in the amount of {$3200.00} was indeed credited to my already paid off mortgage account with them, and that a check for that amount was mailed to me on XX/XX/2023. As stated earlier, I also received a letter stating that the check was for XXXX XXXX XXXX, and for my XXXX # XXXX, I never received any documentation stating that this check was going to be charge backed/returned. The Supervisor then stated that this check was sent to me in error, and that is why they initiated a charge back on the amount.
SLS mortgage sent me a check that was stated to be for my full name of XXXX XXXX XXXX, and specifically for my loan # XXXX, and was because I overpaid during the pay-off of my account. I had every reason to believe this check was for me, and because of that I deposited it and spent the funds. When SLS suddenly did a charge back on the check it caused my account to go into a negative of nearly {$3000.00}, incur a charge back fee, negative account fee, and would have incurred fees for overdraft.
SLS sent me a check in error, and XXXX XXXX XXXX to charge me the charge back fee, and has refused to resolve this issue even though I have reached out to several of their reps and to a supervisor. They have stated they have no time frame for when I will be reimbursed for the fees they caused me, nor do they care that I had to pull {$3000.00} from another account that was never intended to be drawn down suddenly on the night of XX/XX/2023.
SLS needs to be held accountable for the financial damage they have inflicted upon me, and to make things right.
, and then you initiated a stop payment on it. This caused my bank to first impose a {$25.00} stop payment fee on me, then you dropped my balance several XXXX dollars into the negatives, and finally you prevented any payments that were supposed to go through from actually going through. I spoke with XXXX of your customer service reps this morning at approx XXXX XXXX, I called from the phone number XXXX, and I was told that you had sent me another check this weekend for the same amount.
I want to make a few points very clear of which the first is that if you do not resolve this situation immediately I will be filing a ticket with the CFPB regarding what you did. I have the letter you sent me stating the check is money you owed me for over 2-3 years, and was due to me overpaying during the pay-off of the mortgage, and I have the check itself which shows no indication that it was not a live check. I have attached to this email a copy of my bank statement in PDF format, showing the charges you induced, and the negative balance you put me in. I had to immediately draw {$3000.00} from another account to cover the negative balance you caused, you did not warn me or send any sort of TIMELY notification you were initiating a stop payment on the check you sent me, and legally owed me.
Finally, I have not received any additional checks to pay me for the {$3200.00} you owe me.
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| 07/11/2022 |
Yes |
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- Trouble during payment process
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Web |
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REQUEST FOR REFUND ( 10 Month billing statement received on XX/XX/XXXX on my request ) 1. Statement date XX/XX/XXXX total due was {$32000.00} had escrow balance of {$13000.00} but has no records form this.
2. Statement date XX/XX/XXXX total due is {$47000.00} 3. Default notice field with county is {$56000.00} 4. Additional {$14000.00} from XXXX to XX/XX/XXXX monthly payment of {$1000.00} for 4 months {$4100.00} not {$14000.00} over charging {$10000.00} 5. Default filed with county is {$56000.00} less XX/XX/XXXX total balance is {$32000.00}. XXXX is {$23000.00} plus {$5000.00} estimated public nuisance equals to {$28.00}, XXXX 6. TOTAL AMOUNT OF REFUND IS {$28000.00} PLUS INTEREST IN 15 DAYS IS NEEDED.
On XX/XX/XXXX I filed written dispute with SLS and as of XX/XX/XXXX they have not send response therefore they have no records to validate the debt of {$56000.00}.
On XX/XX/XXXX I filed dispute with XXXX XXXX XXXX and as of XX/XX/XXXX there is no response to my dispute because they have no records.
DISPUTE IS REAL AND LEGITIMATE DISPUTE BAD FAITH DEFAULT ITS TOTALLY BAD FAITH DEFAULT NOTICE FILED WITH COUNTY RECORDS OFFICE WITHOUT RESPONDING TO DISPUTE, WITHOUT RESOLVING DISPUTE AND HAVING NO RECORDS TO FILED NOTICE TO FORECLOSURE THE PROPERTY.
Both entities are violation of FDCPA 12 CFR 1026.13 ( 1 ) The creditor shall mail or deliver written acknowledgment to the consumer within 30 days of receiving a billing error notice, unless the creditor has complied with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within the 30-day period ; and " ITS CLOSE TO 11 MONTHS NO RECORDS TO DISPUTE FILED WITH SLS AND CLOSE TO 4 MONTHS XXXX DEFAULT SERVICE DISPUTE WAS FILED ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within 2 complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice.
" ITS CLOSE TO 11 MONTHS NO RECORDS OF DISPUTE FILED WITH SLS AND CLOSE TO 4 MONTHS XXXX DEFAULT SERVICE DISPUTE WAS FILED AND NO RESPONSE FROM BOTH ENTITIES AND BOTH VIOLATED ABOVE FDCPA LAWS ( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( e ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date.
" WITHOUT RESPONSE TO DISPUTE AND HAVING NO RECORDS BOTH ENTITIES ARE IN VIOLATION OF ABOVE FDCPA LAWS BY FILING DEFAULT NOTICE WITH COUNTY RECORDERS OFFICE FOR THE FULL AMOUNT OF {$56000.00} THAT I HAVE LEGAL RIGHT TO WITHHOLD DISPUTED AMOUNT '' ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( 2 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
" FILING DEFAULT NOTICE TO FORECLOSURE THE PROPERTY WITHOUT VALIDATING THE DEBT AND RESOLVING DISPUTE BOTH ENTITY IS IN VIOLATION OF ABOVE FDCPA LAWS THEY HAVE NO RECORDS, NOT SENDING RESPONSE TO DISPUTE AND NOT SENDING BILLING STATEMENT EVERY MONTH
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| 08/17/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Complaint Type : Consumer Complaint About My Laon Server : Specialized Loan Servicing LLC Problem description I have mortgages through XXXX XXXXXXXX XXXX for nearly 20 years, at the beginning of XXXX I received a letter saying my mortgage was transferring into mortgage servicing group I never heard about called " Specialized Servicing LLC. In a few months they said my escrow account is short and immediately raised my monthly mortgage payment. Then about 2 months ago they said I did not pay my XXXX XXXX monthly mortgage payment which I paid and had all the documents. I sent the bank stay about XXXX times. They did not accept then my banker wrote and letter showing a bank statement showing the date and the amount of money in the check they withdrew from account. Then they asked for a bank statement or copy of the check. Again, my banker wrote me a bank statement showing the check and when they withdrew the payment from my bank. The bank told me they never received the check they are asking for because they withdraw electronically. The bank also gave a tracking number which I gave to the SLS representatives. Still to no avail that is where I am. They are harassing me for a mortgage I made on time in XX/XX/XXXX. That is where I was with them last time. The problem was solved after 6 months following to Minnesota Attorney general, Better Business Bureau, and consumer financial Protection Bureau, but they were reporting my name illegally to credit period for almost 6 months, so I want them to remove that wrong credit reporting from my name.
In this new complaint I received a letter from SLS on the XXXX of XX/XX/XXXX telling me as usual their mortgage increasing trick that my escrow payment short while failed to tell how come my property taxes and insurance raised by {$2300.00} in XXXX year. After last years increase due to Escrow payment increase, my monthly mortgage payment was {$1400.00}. Then shortly after that I sent them a letter spelling out in detail about the discrepancy between my Escrow shortage calculation, and theirs. Then I received a letter dated XX/XX/XXXX in early XX/XX/XXXX. In the letter they acknowledged my complaint, saying the matter is under review, but no further action was taken.
To give you a hint about the behavior of this company. For the last XXXX years SLC has been telling me every year that my escrow payment is short and never notifying me what exactly is short. This fake escrow payment is unbelievably high this year, which they said is {$2300.00}. Last year they said my escrow is short and paid what they said was short, which was about over {$1000.00}. Escrow shortage happens out of XXXX things property insurance and property tax increase. Last year my property tax in XXXX XXXX was {$5100.00}, and this year XXXX my property tax was {$6000.00} and an increase of {$900.00}. Last year XXXX my property insurance was {$4000.00} and this year XXXX my property insurance was projected to be XXXX and that is equivalent to an increase of {$700.00}. So, when I add up my XXXX property tax and property insurance, I got a total of {$1600.00} and that this was supposed the amount of Escrow increase beginning from XX/XX/XXXX, by Specialized Loan Servicing LLC which is my current mortgage company is asking me to pay an Escrow shortage payment of {$2300.00}, and the difference between their Escrow payment calculation and my calculation is {$720.00}. I sent a letter explaining the discrepancy between my calculations and theirs regarding the Escrow paying shortage, they acknowledged my complaints saying the matter is under review. If I do not pay the {$2300.00}, they asked in XXXX voucher, my monthly mortgage will jump from XXXX to {$1700.00} a jump of {$320.00} in XXXX year that is unbelievable.
Comments I have read the rating of this mysterious company and there are so many complaints as well a lawsuit against them which they settled. The company also never wants to disclose their investors. They also failed to tell that their mortgage is not backed by XXXX XXXX, XXXX XXXX, or the other agencies. They seem like a group of immoral gangs who are bent on increasing peoples mortgages by any means necessary. This is a Shaddy mortgage group operating in our state and out of country unknown group, and they have no local office you may complain to. I hoping the government do something about this mortgage group of people who are ripping off Americans.
Mortgage Company Address : XXXX. XXXX XXXX, XXXX XXXX XXXX CO XXXX tel. # : XXXX
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| 03/11/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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What happened?
XXXX and SLS gave conflicting information about my balance during the transfer process and thwarted RESPA Mortgage Guidelines. As a result, I suffered damages, distress and my good credit and peace-of-mind was damaged. -- -- - See letter to XXXX and SLS below I am writing to pay my balance and to express my continuing dissatisfaction in your handling of my HELOC during the transfer process. Frankly, I am amazed by the seeming intent to destroy my good credit. Acting on the advice of counsel, a copy of this letter along with a complaint will be forwarded to the Consumer Financial Protection Bureau ( CFPB ) and Florida Office of Financial Regulations and all the credit agencies. Here is another attempt to ( a ) pay my loan balance and ( b ) to request that all derogatory information reported by your institutions be removed from my credit reports. Payoff Loan Balance Here is a check for {$9500.00} sent to SLS to apply to my balance. Because of the conflicting, misleading and false information presented by your institutions expressed in the background below, I have lost confidence in your ability and desire to follow state and federal guidelines. At the end of XX/XX/XXXX, my loan balance was {$10000.00}. The historical minimum payment was {$50.00} before XXXX decided to close the HELOC. Since then, I have made several electronic payments. Two were rejected by XXXX with a request for me to pay the full amount. Subsequently, four payments, including attempts to pay the full balance were made to SLS totaling {$11000.00}. Two were rejected and two accepted. While that is happening, I received two default letters to pay a minimum due of {$75.00} or face foreclosure. Despite over 10 calls, I am no closer to understanding why over {$1200.00} of my payment remained unapplied while I am asked to pay {$75.00} to avoid foreclosure. Because, I had the audacity to demand to speak with a supervisor, I was told to shut up or my call would be terminated. No supervisor returned my call despite multiple promises that one would. In addition, I was told that I had called to express relief for financial hardship. I never did. When I suggested that the representative may be confusing my file with someone else, the representative was adamant that she could prove it since my calls were recorded. All my calls to your institutions were made from XXXX. Please preserve those records for possible discovery. Remove Derogatory Information The below background will illustrate why any derogatory information on my credit report were caused by XXXX and SLS confusion during the Loan transfer process. Background XX/XX/XXXX : XXXX XXXX XXXX opened XXXX XX/XX/XXXX : XXXX XXXX closed line of credit. I subequely paid off the balance a year later with no adverse effect to my credit. XX/XX/XXXX : I refinanced my fist mortgage loan ( not related to this issue ). That loan was sold to XXXX. ( XXXX acquired XXXX XXXX XXXX ). XX/XX/XXXX : XXXX underwrote new HELOC. It is unclear to me why XXXX instead reopened the XX/XX/XXXX HELOC previously closed in XX/XX/XXXX by XXXX XXXX. XX/XX/XXXX : XXXX closed HELOC while all payments were current. Relying on the precedent set in XX/XX/XXXX, I increased payments to payoff balance ( {$500.00} instead of {$50.00} minimum ). XX/XX/XXXX : XXXX transferred both mortgages HELOC and my first mortgage. First mortgage was to XXXX XX/XX/XXXX ( not an issue in this case ) and HELOC to Specialized Loan Serving ( SLS ). [ XX/XX/XXXX : XXXX accepted payments and forwarded payment to XXXX XXXX ] XX/XX/XXXX : XXXX rejected two payments for {$500.00} to pay down my HELOC. XX/XX/XXXX : XXXX provided XXXX loan document as evidence of HELOC opened in XX/XX/XXXX. XX/XX/XXXX : I made provision to pay off the HELOC. XX/XX/XXXX : XXXX wrote to say the HELOC was transferred to SLS. XX/XX/XXXX : Several calls made to XXXX. Account not viewable online. XX/XX/XXXX : two payments made to SLS ( XX/XX/XXXX and XX/XX/XXXX {$630.00} and {$630.00} ). XX/XX/XXXX : SLS wrote to confirm transfer from XXXX. XX/XX/XXXX : SLS wrote to indicate that credit line was frozen and no additional draw was possible. XX/XX/XXXX : SLS wrote notice of default and intent to foreclosure for minimum due of {$75.00}. XX/XX/XXXX : Multiple calls to SLS. Obtained confirmation payments received and applied and loan current. XX/XX/XXXX : SLS received and rejected online payment of {$630.00}. XX/XX/XXXX : SLS received and rejected online payment imputed to pay off Balance of {$9200.00}.
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| 08/12/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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We just lost our son, a XXXX XXXX XXXX Veteran closed on his first home XX/XX/2021. I had Power of Attorney ( POA ) and initially was to close on his home, as he was due to travel. My husband and I were skeptical of the XXXX XXXX that our son for many reasons, and typically do not involve ourselves with his decisions. However, in this case, our child was assured that if there would be anything amiss, we would take care of it. Our child was explaining that they were all friends now, totally trusted this " Veteran 's '' Group because they catered to Veterans like himself with credit issues, he was not very good at organizing money, and although he was very independent, it was the reason he gave me POA. They promised him they would get him a mortgage loan and they did. Due to Covid, he was basically in another country for over a year with lockdowns, and frequently traveled all over. This group filled in all the " holes '' to " fix '' his credit. It was all too easy and the closing date was moved up once learned that we would be signing the closing documents. There are many discrepancies and they told our son, " oh, we'll work with the numbers, '' basically don't worry about anything. We believe one or more of the group is not licensed, a letter written on my behalf, although I signed it after " typos '', I had not realized that it was a totally not my letter and untruths. Fees were charged without property exemption, and a money gift from us was used as a deposit when it was clear by our son that it was to be used for closing fees per request. Our son thought this was a real " Veteran '' Group ( XXXX XXXX ) they used all their own business partners and he was told they would take care of everything. Fast forward one month, our son tragically died in another country. In addition to this, after receiving Letters of Administration, Personal Representative of my son 's Estate, and Personal Representative on the house Deed, the original lenders did not contact us until I sent an email to XXXX XXXX XXXX XXXX XXXX XXXX as I knew it to be, and had one call with a promise to assist us ( XXXX XXXX XXXX, the loan was sold a few times, no one ever responded to calls emails, letters sent certified/return receipt, the Veterans Affairs Point-Person would not discuss or advocate on our behalf to assume our son 's loan per our request to many, which is all documented. Although the Death Certificate and Letters of Administration were sent to so many, loan servicers/debt collectors, individuals, customer support sites, and businesses, and this includes our attorney since the beginning. The Loan Servicer, Specialized Loan Servicing LLC have been billing, but refused two payments to bring current until we could get this mess cleaned up. The amounts refused were over {$11000.00}. I was just finally had communication yesterday that the house is in " foreclosure. '' There are so many unethical practices and deception, in addition to discriminatory practices, leading our son to believe this was a Veteran Organization, taking advantage of a XXXX Veteran, rushing the process, refusing to communicate at any time or level with us, having me sign the home mortgage after his death using the POA, and also signing the " Gift Letter '' after death. I know now that was incorrect. Our son had told us that he also had insurance to pay the house off, in case of death so his service dog would have a home, and we were moving there anyway to take of things while he traveled. Then he would do the same when we traveled. There is no death benefit to pay off the loan. After looking up some of these organizations, brokers, and individuals, it is very clear that our son was scammed under their predatory practices and deceptions.. The parent company is XXXX in XXXX, but the Servicing Debt Collector is XXXX XXXX XXXX.I have had to call the Sheriff 's Office in Florida and Connecticut several times because of unkempt individuals coming on the property with " No Trespassing Signs, '' leaving " confidential '' envelopes on the front door. This has been a half dozen times. We are inundated with mail that has " BANKRUPTCY '' and also mail previously from " XXXX XXXX '' debt collections. The VA has not been helpful in any way.
Please help us and others going through this terrible scheme.
We just lost our son.
There are no documents uploaded as it " froze '' my computer, but we have all documentation to back up all our claims. In addition, our attorney also has documentation.
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| 04/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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When I called to ask specific questions on XX/XX/XXXX, it was extremely getting answers from the rude customer service representative named ( XXXX ). I have several questions and concerns about my mortgage.
# 1 : When I received my modification agreement, I noticed that my new payment is {$1300.00} which is actually more than 31 % of my monthly gross income, and a higher amount that my mortgage payment has ever been even when it was at an adustable rate. What type of modification plan is it, and how under this plan are payments determined? Please be specific on what you used to determine this amount? Did you use my net income or my gross income? Did you even consider my hardship letter? I do not see how this plan is supposed to help me. If anything it raised my payment higher than it has ever been. Please explain. # 2 : I received a document with the modification agreement ( see attachment ( B ) ) that stated that your company will continue to report a delinquency status of the loan to credit reporting agencies even if I pay on time. This would continue to hurt my credit and disable me from refinancing in the future. Is this legal for you to do that? Can you report inaccurate information? # 3 : See attachment ( C ) and the underlined section of the letter that talks about the payment of taxes, and insurance. Be reminded that my taxes and insurance has always been included in my payment since the purchasing of my home in XX/XX/XXXX. Please explain? # 4 : Attachment ( s ) ( D ) are my bank statements which shows my mortgage payments that were paid to XXXX XXXX XXXX ( XXXX ) in XX/XX/XXXX, and all payments were accepted by ( XXXX ) .The documents shows ten payments made in XX/XX/XXXX, and there are twelve months in a year. How did you determine that I was behind as much as XXXX. See attachment ( G ) dated XX/XX/XXXX. My payment each month was {$1300.00}. How much interest was being added to accumulate up to this amount? Be reminded that monies for my taxes and insurance are included in my monthly payment. # 5 : Also, see attachment ( H ) which states that I 'm delinquent {$8200.00} datedXX/XX/XXXX. How much interest & for what months? Please be explicit on hownyou derived at these amounts, and do not just send a bill with just numbers. Please explain. # 6 : ( See attachment ( E ) : I attempted to start sending payments in XX/XX/XXXX & to be exact ; I sent in a payment in the amount of {$1300.00}, but it was returned stating that your company ( SLS ) refused to accept my payment. At this time, I had not filed for a modification, and you were able to start collecting payments from me at this time. When I called on XX/XX/XXXX on three-way call to you with the help of XXXX XXXX who is a representative of XXXX XXXX. XXXX XXXX and I talked to your customer service representative by the name of ( XXXX ) is what he told us. XXXX XXXX XXXX asked XXXX XXXX XXXX about why did your company refuse to accept my payment, and he said that he did not have an answer for that. Also, I asked him about the delinquent amounts, and expressed that I had made ten payments in XX/XX/XXXX, and did not see how I was behind for the amounts stated on bills sent to me. XXXX asked if I could fax copies of my bank statements to verify those payments and on that exact day ; I faxed my bank statements to him to the fax # XXXX XXXX ). ( See attachment ( s ) ( D ). # 7 : Lastly, I called on XX/XX/XXXX, to inquire about my modification plan and my new mortagage payment and spoke with someone named ( XXXX ). I asked her if this plan was the only available plan that ( SLS ) to help homeowners get a more affordable mortgage payment. ( XXXX ) sarcatically stated that the company ( SLS ) did not have any government plans to offer me. I immediately said to her that I never asked her for any government assistance. I also made it clear that I worked hard everyday, and that I was very educated and only wanted to know what ( SLS ) had to offer. Her tone and how she talked to me was very demeaning and I took that statement as a racial bias statment. I do not feel that your company sincerely tries to help customers get a more affordable payment. If anything, you try to make things harder for customers to retain their homes. My opinion is based on research of the many customer complaints, and my personal experiences about your company. I 'm hoping that addressing these matters, and you taking my complaint seriously will alleviate some of my fears and concerns.
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| 05/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/2020 I received a call from XXXX XXXX XXXX. The company was referred to me by XXXX website in regards to an inquiry I placed for a Pre-Forclosure on my property. I talked with XXXX XXXX from XXXX XXXX XXXX and during our conversation I expressed my concerns about going into Foreclosure and having to spend money on a lawyer to help me save my home. I didnt want to take any risk on losing my money, especially during this trying time. XXXX said to me no worries they would proceed with what he called Legal Submission I wouldnt have to worry about getting declined because of the Housing Act and especially with COVID-19 going on. I trusted in him and decided to move forward. The retainer and other fees would be {$4000.00} According to him, in which I will be charge in three payments starting XX/XX/XXXX with {$1500.00} and every month after. I thought if this was a guarantee to save my home it was worth putting some of the mortgage money I managed to save up towards trying to pay off what Id owed.
I proceeded to gather all my paperwork and sent it off to the processor for review. As of today I received a call from XXXX XXXX informing me my Modification was declined for the second time. I submitted a request prior to hiring XXXX XXXX XXXX to my Mortgage Servicer, SLS and was declined. I expressed to XXXX that I strongly believe I am being mislead by them. I was told Legal Submission was not the same as doing a loan modification, according to XXXX. I have not once heard from my Lawyer in regards to my case and Im trying to wrap my head around what was the benefit of hiring XXXX XXXX XXXX. This company has done nothing more than what I have already done once before and was to submit an application for a Modification. No one at SLS has heard from my Lawyer, they have spoken only with a processor or XXXX. What did I really pay for? I have no options nor explanations other than being told I do not make enough money to get approved. Im beginning to believe there isnt even a lawyer involved. I asked XXXX for the Lawyers contact information and she expressed she does not have any of his information other than a name. The payment Ive made to your company I should have legal representation fighting for me.
The only option Ive been told thats available to me is Forbearance to extend my monthly payment to 3-6 months out because of COVID-19. I was offered this the last time I called SLS in XXXX and was denied. I also took the time to call SLS, my mortgage Servicer and the rep told me I will not get approved because of my delinquency and there is no option for me other then selling my home or handing over the title to them. This conversation was held XX/XX/2020. I have no certainty that my home wont be listed for sale through auction come XX/XX/XXXX. I am a single mother of XXXX children and cant risk losing my home during these difficult times. Ive been directly affected by Covid-19 and really need the help. I live in New York, which is the epicenter of this pandemic. Im considered an essential worker. I am lucky to be employed and grateful for my job but I am still facing the struggle of saving my home while directly being affected by this crisis. If there is nothing that can be done then I shouldnt be responsible for having to pay a retainer nor any fees for submitting an application for a loan modification. What should have been told to me, it will cost me {$4000.00} to submit a loan modification to your Servicer on your behalf.
At this point I feel like Ive been left no choice but to go directly to the media with this along with reaching out to the Attorney General. I feel like Ive been scammed out of {$4000.00} from XXXX XXXX XXXX and whats worst is my mortgage service provider Specialized Loan Servicing cant and wont help me with a loan forbearance. Time is running out for me and I need to act fast! This is unacceptable I could have put the money XXXX XXXX XXXX cheated me out of towards what I am gathering to catch up on my mortgage with. Everything I have and am working for has been to try to save my Family and I from being homeless. How dare they try to take advantage of me, they have no compassion for what people are already going through during this time? Some things mean more than money and being a decent Human being especially during a time like this is one of them. Shame on them all! I will do everything possible to make sure they do not take advantage of people in my situation again.
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| 09/24/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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In XXXX I filed for divorce. My ex-husband moved out of the home and left me with the financial burden of paying the mortgage on my own. I was unable to keep up with the mortgage payments on my own, causing me to fall behind. My ex was not willing to cooperate with applying for a loan modification or provide any assistance or paperwork to help with resolving the debt. Rather than giving up, I furthered my career with the hopes that I would make enough money to resolve the arrears and debt. By XXXX I had doubled my income and decided to file a XXXX XXXX Bankruptcy which would allow me to pay back the arrears while making my regular mortgage payments every month and I could keep my home. In the fall of XXXX my ex-husband passed away. His sudden death provided me with the ability to apply for the loan modification without his approval, as I am now the only borrower on the loan. I began this process in XXXX of XXXX. Since XXXX, this company has only delayed and prolonged the process as they have with all the other complaints filed against them. It is an ongoing issue that the Attorney General, and Division of Banks continues to allow them to take advantage of the loop holes in the HAMP Program only to maximize their profits. This program gives homeowners false hope. The banks have no intention of helping the homeowners with their loans. They stonewall, delay, and prolong the process to the point where people eventually go into foreclosure or simply give up on their home.
After countless follow ups, phone calls, and sending documents repeatedly, I was finally told that I was denied a loan modification. The reason is still unclear and changes. The letter I finally received after demanding it multiple times, only stated that they were unable to create an affordable payment plan equal to 31 % of my gross income without changing the terms of my loan. The customer service representatives are unqualified and unable to assist with anything regarding your loan other than accepting payments. When asking for a supervisor they advise me that a representative will call back in 2 business days. They fail to return calls and the representative is also unable to adequately answer questions or provide information that is accurate. My most recent conversation with this representative was over a month ago where I was told my application was denied because they felt I do not make enough money to qualify me for the loan modification, and that I would need to make 20 % more. I find this discriminatory since I now make more money than my ex-husband and I did combined when we were approved the loan in XXXX. Between the mortgage payments and the bankruptcy payments, I pay {$3900.00} per month toward a loan with a principle balance of $ XXXX. To state that a loan modification is not affordable is doubtful and an inept excuse for declination. This leads me to believe that the person reviewing my information is unqualified and can not adequately review loan modification applications. I 'm sure there are excessive fees involved too, but they will not provide me with a statement. As a result of that response I took it upon myself to provide the company with the excel matrix provided by the FDIC to show them that I do in fact qualify. Other factors considered in my declination is the home value used in the decision. Per the HAMP Guidelines, the property valuation being used can not be over 60 days old. I was informed by the representative that the value being used was actually over 6 months old. The company has also repeatedly asked for documents they already have on file. Requested information from me that is not required for my loan modification approval, such as my ex 's will that does not exist. Advising me that the LTV was a part of the reason for my denial, although the guidelines state that there is no minimum or maximum LTV Ratio for eligibility purposes. All I am asking for is for the bank to modify the loan so the arrears can be reallocated, and I will have one mortgage payment a month without having to pay an extra {$1900.00} per month to the Bankruptcy Trustee which is not feasible. I clearly make enough money to pay the mortgage on my own, but they are purposely forcing me into foreclosure. I My personal life, career and mental health have also been affected by this unjust and prejudiced process. I am now pleading for help in resolving my case.
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| 12/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Out of the blue this past Tuesday, XX/XX/XXXX, I received a certified letter from a company I never heard of before (Specialized Loan Servicing) saying I was past due on my 2nd mortgage payments and I was going to be foreclosed on if I did not pay them past due payments in the amount of $XXXX. The letter from them stated that this was the result of not having paid the initial payments dating XX/XX/XXXX and any payments since. I have no idea what they are talking about. I supposedly did not make any payments to a company I have never heard from over nine years ago and now, out of the blue, I get a letter saying I have 33 days to pay $XXXX to bring the account up to date or they will start an accelerated foreclosure on me? I have never even heard of this company before I received this certified letter from them in the mail on XX/XX/XXXX
Previously, in XXXX I had a second mortgage but that got rolled into my first mortgage after a fiasco with XXXX XXXX XXXX in XXXX where they said they did not have a required signature on some paperwork from the previous mortgage holder, XXXX...even though I had a copy of it showing the signature. I ended up having to get my then-congressman XXXX XXXX involved to straighten it out and my mortgage that was then transferred to XXXX. The 2nd mortgage was ‘rolled’ into the first mortgage. I no longer had a second mortgage and certainly have never heard of this company before receiving the certified letter from them on XX/XX/XXXX.
I called Specialized Loan Servicing on the day I received the certified letter and they didn't have any contact phone numbers at all for me (I've had the same land and cell phone numbers for the past 25 years)-I did give them my cell phone number. They didn't ask for my social security-which I wouldn't have given them anyway as it seemed very suspicious. I told them I don't have a second mortgage and even if I did, why wait almost 10 years to contact me and give me only 33 days to catch up. I also brought up that I had to go through bankruptcy (unfortunately, due medical bills from a bad car accident) in XXXX and this company and debt was not listed. The woman I talked to said she didn't know; my only options were to either pay up by XX/XX/XXXX or go through foreclosure. There was no one else or no other department or person I could talk to or escalate this to to get more information. She said there was a program I could try applying for but it was probably too late. I asked her to send me the paperwork anyway. She asked for my address, I asked her shouldn't she have this?...but gave it anyway. She started telling me just a minute, and uh-oh and then the line went dead. She did not call me back and I was not going to call her at this point until I contacted my ‘real’ mortgage company.
I then called my current, 'real' mortgage company, XXXX, and they said that they didn't know anything about a second mortgage, the person called their manager over to talk with them and they told me it sounds like a scam, there is no second mortgage listed. They told me not to talk with them or send any money to them and to contact my state attorney general’s office.
I contacted the attorney general of MN and they said the same thing-don't call or contact them and do not send them any money; they'd never heard of a company waiting almost ten years to contact someone about late mortgage payments and told me to file an official complaint, which I have done.
Despite the person I spoke with at Specialized Loan Servicing saying they were going to send some paperwork out to me, it is XX/XX/XXXX and I have yet to receive any paperwork from Specialized Loan Servicing.
I am XXXX years old and on XXXX. The stress from this has greatly exacerbated the condition I am on XXXX for. I have no relatives, family or friends that can help me financially. I live with my XXXX-year-old brother, that I am guardian to (he has XXXX and XXXX XXXX) and keeping our home is the most important thing in the world to us. I have never missed a payment on my ‘real’ mortgage.
Who are these people? Have you ever heard of such a thing? How or why would I make payments on a mortgage I don't have to a company I have never heard of or from before? What can I do? Please help me! I am contacting everyone I can think of to get help on this matter and my next step it to bring it to the media's attention.
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| 10/20/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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In XXXX the mortgage servicer on my 2nd mortgage changed from XXXX to XXXX XXXX XXXX to XXXX XXXX and then to Specialized Loan Servicing ( SLS ).
At the same time it was my understanding that the mortgage was also sold.
During the summer of XXXX I contacted SLS to find out about refinancing my 2nd mortgage as I knew the balloon payment was coming up and as I had just emerged from Chapter XXXX in XXXX of XXXX I was not in a position to make the balloon payment.
o Please note that during the entire Chapter XXXX my 2nd mortgage payments were made on time.
SLS told me they would send me the necessary paperwork to start the process to refinance the 2nd mortgage.
In XXXX of XXXX I received a letter from SLS stating that was loan was being converted from Interest Only to Principal and Interest.
In XXXX of XXXX I received a letter from SLS that the Balloon payment was due, I contacted SLS about refinancing again and questioned the conversion letter. SLS indicated they would research and get back to me.
In XXXX of XXXX I attempted to refinance my mortgages through XXXX XXXX that is when the title company found the lien against my mortgage that should have been cancelled when my Chapter XXXX was discharged.
I engaged my attorney and it took us until XXXX of XXXX to get the court order vacating the lien ( a copy of that court order has already been supplied to XXXX ) I then got back in contact with XXXX XXXX and attempted to continue the mortgage process XXXX XXXX said they were unable to move forward as SLS was now reporting my 2nd mortgage as both closed and late, and that unless I could get SLS to update their reporting there was nothing they could do.
I contacted SLS again about their credit reporting and filed disputes with all 3 credit reporting agencies.
Throughout XXXX I contacted SLS several times and kept getting transferred from one department to another o Also please note that my requests for the name of the entity that was holding my second mortgage were never responded to, or they told me they didnt have access to that information.
As I had been unable to make any progress with SLS, in XXXX of XXXX I began the process to refinance my 1st and 2nd into a new mortgage with XXXX ( they hold my primary mortgage ).
In XXXX of XXXX XXXX tried to get information from SLS and SLS refused, I got on the phone with XXXX and SLS and thought it was sorted out.
In XXXX of XXXX as we were moving toward closing I was notified that SLS was refusing to allow a refinance unless they were named as primary, so XXXX cancelled my application.
In XXXX of XXXX I tried to move forward with XXXX XXXX again but again the credit reporting showing the account as closed and late was an issue.
Since XXXX of XXXX I have been contacting SLS asking them what options I have, they have transferred me from one department to another.
On XXXX XXXX, XXXX SLS asked me fax a letter regarding the credit reporting issues to the fax number the provided to me ( XXXX ) I received a letter from SLS dated XXXX XXXX, XXXX stating that they received my letter but not at the designated address for such inquiries. The letter also states that my case was currently under review.
On XXXX XXXX, XXXX I called SLS having not heard back regarding my letter, they asked that I fax the letter again, which I did.
I received a letter dated XXXX XXXX, XXXX stating that again they have received my letter but not at the designed address for such inquiries ( even though it was faxed to the number the SLS representative gave me ). The letter also again stated that my case was under review.
On XXXX XXXX, XXXX having still not received a response I contacted SLS again, this time they asked me fax the letter for a third time but this time to XXXX, which I did and I have still not heard back I have now tried to refinance this second mortgage 3 times and all 3 times I have been unable to do so as a result of Specialized Loan Servicing. On XXXX XXXX, XXXX I sent, via certified mail, a letter to Specialized Loan Servicing requesting they provide information on who currently owns my mortgage so I can attempt to contact them directly in an effort to sort this out as all effort with Specialized Loan Servicing have been unsuccessful. That letter was signed for by Specialized Loan Services on XXXX XXXX, XXXX, to date I have received no response to my request.
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| 03/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My home mortgage lender, Specialized Loan Servicing ( SLS ), offered me a covid-19 relief program. The program began in XXXX of XXXX. It was a 12-month forbearance program. One of the options offered was, at the end of the forbearance, to add the amount that was in arrears on to the payment, which I agreed to. However, at the end of the forbearance, they instead required that the entire amount that was in arrears to be paid all at once. They told me at the time that it was the only option available, which was not part of the original terms, otherwise I would have never entered into the program. The terms are in writing, and they were also explained through the SLS rep over the phone. The original arrears amount owed was around {$27000.00}, which I did not have available to pay in one lump sum. Since the only amount they would accept was the full amount in arrears, after 2 years of fighting and being denied a loan modification, the amount is now {$90000.00}. I am in foreclosure, and they are taking my home.
I did not initially approach SLS about this program. They offered it to me. My payments were on time and in full up to that point, although my business was suffering due to covid, I welcomed the relief. All my other bills are paid in full and on time, and my credit score is in the mid XXXX to this day. When I called around to see if a refinance was available, each establishment said that I needed to be able to show 3 months of on time payments before I could refinance.
I hired a law firm of XXXX XXXX XXXXXXXX to assist. Since SLS made it clear that resuming payments was not an option, we instead attempted a loan modification. We were repeatedly turned down as they stated that we did not qualify, partly because the XXXX was too low. The lender just appraised the home at $ XXXX and we owe a total of $ XXXX, which includes the amount in arrears. Throughout the process, I kept referring to the written notice that showed the option to resume payments was part of the original plan, and that they were not honoring the original agreement. They said that that notice was simply a standard form that they send out to everyone in the program. But that was the information that I was relying on in my decision to enter the program. After our mediation, SLS changed their tactics and told my attorney that we never initiated the repayment process through their online portal, and that was the reason that we could not resume payments. THAT IS NOT TRUE. The reason we could not resume payments is because they told us that we couldnt, and that full payment of the arrears amount was our only option. However, after the mediation, SLS referred to that same document and used it as the excuse for saying that we never initiated repayment through the portal. Theyre making a circular argument. First, they tell me that the document is just a form letter that goes out to all participants in the program, and that the clause referring to the repayment does not apply to us. Then, when they were pressed as to why they could not start accepting the repayment, they referred back to the same document and said that it was our fault that we never set it up through the portal! I spoke with their reps at least four times during the course of the forbearance, and each time they assured me that we could start the repayment at the end of the forbearance. They never once mentioned anything about the portal. If that was truly the only issue, then they could have simply said that if we're ready to begin repayment, just open up the process in the online portal. But they never said that. They only demanded full repayment.
So, which is it ... .we were denied because we were told the repayment option did not apply to us, or we were denied because we never applied for repayment through the portal ( which we didn't because we were told that that option was not available to us )?
Since my lender wont accept any payments, I can not qualify for anything else. These other lenders also said that they have heard similar versions of this story repeated many times. I am bringing this situation to your attention in hopes that shining a light on this injustice might expose this bait-and-switch practice and perhaps I can find a solution or some relief. I am requesting that they be made to honor our original agreement with the original terms.
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| 03/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Consumer Financial Protection Bureau Regarding : Specialized Loan Servicing : Wrongful Foreclosure On my Deed of Trust, dated XXXX XX/XX/XXXX, under Definitions line E it reads : " XXXX '' is XXXX XXXX XXXX XXXX , Inc. XXXX is a separate corporation that is acting solely as a nominee for Lender and Lender 's successors and assigns, XXXX is the beneficiary under this Security Instrument. XXXX is organized and existing under the laws of Delaware, and has an address and telephone of po box XXXX, XXXX MI XXXX tel. XXXX.
What is that? Why are they a beneficiary? I only made one payment to XXXX XXXX, XXXX before my Loan was snatched by Specialized Loan Servicing.
It appears that this entity is used to identify people to target so that the Lender can reap financial gains. I'm not positive. But by golly it is plausible.
XX/XX/XXXX, I called Specialized Loan Servicing, now after referenced as SLS, to report a financial hardship and skyrocketing divorce cost.
I asked what programs they had to help me in this time. NONE They gave me the number to H.U.D After several more request for help from SLS, such as Mortgage Relief, Loan Modification, forbearance, Request for Mortgage assistance, move one payment to the end of the loan and lastly COVID-19 assistance. Each and every time I got an answer of here is the number for H.U.D With no other option available I called that number and was put in touch with an office in XXXX, CA The H.U.D office had asked what steps I had taken, and I explained. They said to call them back and specifically say I needed a particular program due to the pandemic. DENIED Per H.U.D I requested a loan reinstatement quote, now two years later.
This is what SLS sent : Per your request, the following amount is required to reinstate the above referenced loan : Payments Due Through XX/XX/XXXX {$12000.00} Late Charges : {$230.00} Fees : {$120.00} Property Inspections : {$120.00} Legal Fees : {$0.00} Negative Escrow Balance : {$0.00} Unpaid Escrow Shortage : {$0.00} Corporate Advances : {$1500.00} XXXX : {$0.00} Uncollected Interest : {$0.00} Suspense 1 : ( XXXX ) Suspense 2 : {$0.00} TOTAL REINSTATEMENT : {$13000.00} SLS has now sold my home at auction on XX/XX/XXXX.
I called SLS approximately 11 days prior to ask for an extension. I read that this is possible in the notice given to me by XXXX XXXXXXXX XXXX XXXX. They said it was not up to them and to call the auction people.
When I called them back I TOLD them it is your decision to grant or deny me this extension. After a few minutes of being on hold I was told no.
Meanwhile I am trying to find a bailout loan.
On XX/XX/XXXX I was approved for a conditional loan for {$210000.00} I called SLS again to request the auction be postponed while the details and funding were processed. SLS said NO.
I am still living in my home. I have not received an eviction notice.
I have made a claim to the surplus money from the auction mainly so no one else can.
However, I do not intend to take the money as it will show acceptance of the sale. Of which I truly do not accept.
That money belongs to the organization that bought my house in a wrongful foreclosure.
What I Want to Happen Immediately I want to remain in my home as I currently am. However, my home being paid off in FULL by Specialized Loan Servicing. From here after referenced as SLS.
I want SLS to return the buyers money.
I see that SLS has been sued and paid millions of money in cases just as this. I would like to not have to retain a lawyer. just merely submit their offer for review by one. Or perhaps the Consumer Financial Protection Bureau can play a part in the resolution.
In the case that I must get a lawyer I want my legal fees paid by SLS.
So far I have researched various facets of the real estate laws in California that protect homeowners. I know that I, an individual homeowner ( strongly suggested ) must file a lawsuit against Specialized Loan Servicing in State or Federal Court.
I have also learned that these laws offer statutory minimum awards which include the attorneys fees to be paid by the bank in certain cases. I will also seek damages for Slander of Credit, Slander of Title, Breach of Contract damages, Negligence, Unfair Trade Practices, and any other violation I can find.
So lets begin at step one : Return my home to me free and clear.
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| 12/10/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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I had a Home Equity Loan with " XXXX XXXX XXXX '' which I opened on XX/XX/XXXX. The mortgage was for a primary Variable Rate Account. Nine days later, on XX/XX/XXXX, I transferred a large portion of this balance to a Fixed Rate Account as the contract allowed me to do. The Fixed Rate Account was set up as a subaccount under the primary Variable Rate Account.I have never refinanced or modified this HELOC with " XXXX XXXX XXXX. '' On XX/XX/XXXX, " XXXX XXXX XXXX '' informed me that my account was being transferred to " Specialized Loan Servicing '' and, as of XX/XX/XXXX, all future payments under my HELOC should be sent directly to them which I did.
The Fixed Rate Account portion matured on XX/XX/XXXX. Despite my submitting proof in complaint letters to '' Specialized Loan Servicing '' dated XX/XX/XXXX and XX/XX/XXXX that, prior to the transfer of this account and after the account was transferred, all required payments were made, there is still a balance showing up under the Fixed Rate Account. I even provided documentation showing that no past due amounts were owed on either my Variable or Fixed Rate Accounts with " XXXX XXXX XXXX '' prior to the transfer to '' Specialized Loan Servicing. ' In XX/XX/XXXX, I received a billing statement from " Specialized Loan Servicing '' for the " Statement Closing Date : XX/XX/XXXX '' which was still showing a balance of {$4500.00} under the Fixed Rate Account which isn't possible. I made my final payment on this account on XX/XX/XXXX, the maturity date, and I have provided them with proof of that payment as well as all prior payments.
As a result, I have just mailed my 3rd complaint letter dated XX/XX/XXXX to '' Specialized Loan Servicing ''. I attached a copy of my original contract with " XXXX XXXX XXXX '' along with all related documents as well as proof of all payments which, as I previously stated, I've already provided them with in the past.
However, their responses are always the same. They just tell me my account is under maintenance or review. They tell me they can't help me with problems I was having with " XXXX XXXX XXXX '' prior to the transfer even though I wasn't having problems with " XXXX XXXX XXXX. '' They send me 'Payment Transaction Histories ' which only a forensic accountant could interpret. They send me 'Transaction Codes ' for the " Payment Transaction Histories ' where half of the codes aren't included. They never address my specific complaint as to where they are coming up with a balance of {$4500.00} under the Fixed Rate Portion of the loan.
At this point, I have informed " Specialized Loan Servicing '' in my complaint letter dated XX/XX/XXXX the amounts claimed under the Fixed Rate portion in the amount of {$4500.00} are disputed. I have requested all future payments I make be applied to my Variable Rate Account only. However, I know they always apply my payments first to the Fixed Rate and then to the Variable Rate. It is only a matter of time before they start calling and writing to inform me that my payments on this account are past due and, despite my prior complaints, I can't get them to respond specifically to my concerns. I am worried they will report this information to the credit bureaus as well as the possibility they will foreclose on my home.
There does seem to be a discrepancy but I do not believe it is related to the {$4500.00} which " Specialized Loan Services '' alleges I owe. My original contract with " XXXX XXXXXXXX XXXX '' states under the " Fixed Rate Loan Confirmation '' dated XX/XX/XXXX that the Fixed Rate Loan Option Term was 164 months. I determined that to be 13.6 years. The Fixed Rate billing statements I received from " XXXX XXXX XXXX '' always indicated a 'Maturity Date : XX/XX/XXXX. " When I calculated the 164 months from XX/XX/XXXX, the maturity date should actually have occurred approximately XX/XX/XXXX, not XX/XX/XXXX. Is it possible " XXXX XXXX XXXX '' owes me money for overpayment of my Fixed Rate Loan?
I would be happy to provide you with any documentation you would require to support my claim. My complaint letters are very detailed and actually point out a whole host of issues I have had with this company. However, since it is rather extensive, I would need to mail it to you. Please let me know at what address I can forward my supporting documentation too.
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| 11/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a continuation on a now third complaint to the CFBP about an on-going unresolved issue with my mortgage servicing company. I will summarize below.
It has NOT been resolved and now going on XXXX. I have placed countless calls into the company since the closing on the last complaint in hope to resolve. This is in addition to the nearly countless calls over the last eight ( 8 ) months. SLS claims to have a " proven track record of setting the standard for Customer Care ''. I find that to be a gross misstatement and would further recommend the various government agencies ( XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX VA ) review their practices and prevent further issues before any contract servicing extensions are granted. I will restate the original complaint below. Due to the increase in local home prices, we are wanting to have our PMI XXXX private mortgage insurance ) removed from our mortgage. After hearing numerous local reports of increased values, speaking with realtors, and neighbors ( who SOLD their homes/not simply list ), along with the increased tax value from the county assessor, it is very clear that our home value has risen to a level that it exceeds the 75 % threshold for PMI removal. On XXXX XXXX, XXXX, I contacted Specialized Loan Servicing. I explained the increase in values and asked what was needed to start the PMI removal process. They indicated to mail them a signed letter requesting PMI be removed from our account. We mailed a letter same day. A few weeks later, we received a letter in the mail stating that our current loan value was ~90 % and that we did not qualify for PMI removal. This value based off our homes original assessed value, not the it 's current increased value. If we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. We did so and mailed this form back. It was extremely clear that the mortgage lender would request a FULL appraisal. Over 6 weeks pass by with no response from the lender. I contacted them in early XXXX to discuss the status of our full appraisal. The representative stated it was received and to call back in one week. I did so. I was then told the previous representative was incorrect, that it would not be completed until the end of XXXX. On XXXX XXXX, I received a letter in the mail from the lender stating that our home value had not increased at all and the current loan value remained unchanged at ~91 %. The included a single page document, known as a broker 's price opinion. This letter also included the same exact form we signed in XXXX stating we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. The broker 's price opinion is NOT a full and proper home appraisal. I contacted the lender to discuss. I was told this decision was final despite them inaccurately valuing my home and not ordering a full appraisal, despite specifically requesting one. After the original CFBP complaint, I received a notification that the appraisal would be ordered. I was contacted by a local company and setup the inspection for XXXX/XXXX/XXXX. At the completion of the inspection, the representative stated XXXX would have the detailed report within 3-4 business days ( at the latest ). I have called numerous times post inspection to inquire about the status of the report. All agents have given different answers ( and excuses ) to why the report was not completed and the PMI not yet removed.
SLS is now stating " Our records reflect that our initial order for an interior appraisal was not received by our vendor ''. This is not true. I was contacted in XXXX regarding an XXXX coming to my house. On Friday, XXXX XXXX, XXXX, at XXXX XXXX EST an appraiser came to my house to complete a full inspection. This include walking inside and outside of the home. His contact number is ( XXXX ) XXXX. Please follow up with this person who was hired by SLS to complete my appraisal. He indicated that SLS would have his completed report in 3-4 business days. I attempted to follow up with SLS after the second complaint response was received to alert them to this issue. 30 minutes on the phone with their " escalation department '' and nothing was accomplished as the rep did not have valid and updated information on this issue.
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| 11/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Our mortgage loan was flagged as a bankruptcy account and monthly statements/payment vouchers stopped. In Spring of XX/XX/XXXX I placed what I thought to be just an FYI phone call to Specialized Loan Servicing and was informed that we stopped receiving the statements because Bankruptcy accounts do not receive vouchers. I informed the company that myself nor my husband had filed bankruptcy and assured them I had no idea what they were talking about. I was then informed Specialized loan servicing received documentation in XX/XX/XXXX that my husband filed bankruptcy and they would need to phone and speak with him .When Specialized loan Servicing phoned him, the woman on the other end explained " the error '' to my husband and stated that a man with the same first name and same last 4 digits of his social security number filed bankruptcy in XX/XX/XXXX and by this excellent method of investigation and documentation, our account was flagged. When he asked how this could happen her response to him was " well it 's almost the same '' meaning the name and the last 4 social security numbers -- HARDLY! We were never notified of this change and had I not phoned the company in XX/XX/XXXX have never known of this outrageous error. The woman informed my husband that after further investigation he would be phoned back, this never happened and for the next year and a half following I would make multiple follow up phone calls to get this entire error cleared up. In the beginning of the year ( XX/XX/XXXX ) statements resumed however upon review I noticed there were late charges on the account. I phoned the company and inquired, I was informed during the process of not receiving statements there was a change to the monthly amount due. All this time I had been copying the last statement ever received and sending it along with my check every month for reference and during my many phone calls not one person ever informed me I was actually sending a shortage every month and how this was affecting our account. Again after this phone call and going through the entire saga again I assumed things would be corrected and shortly after ( spring ) Specialized loan servicing sent us a letter explaining the error had been corrected. In XX/XX/XXXX we began the process of a new home purchase/loan and it was then that XXXX XXXX XXXX informed us our credit report reflected 4 months of late payments and requested an explanation. In XX/XX/XXXX I again phoned Specialized loan Servicing and spoke to another person before being transferred to the escalations department and spoke with a very rude and un-sympathetic individual named XXXX. I explained my situation again and she stated I would get a follow up phone call in a few days. I assumed again things would be resolved however in XX/XX/XXXX when XXXX XXXX XXXX again ran our credit report nothing had been corrected. I again placed a phone call to Specialized loan servicing and spoke with XXXX in the escalations department again as she rudely explained as far as Specialized loan servicing was concerned they had corrected things on their end in regards to our account and if I was in disagreement I had to fax a letter to the Disputes Department. On XX/XX/XXXX, I faxed this letter along with my documentation and concerns as well as the emails from XXXX XXXX XXXX. And my urgent request to have this corrected ASAP because not only is this affecting the new home loan but we are in jeopardy of losing this house. This afternoon, XX/XX/XXXX, I followed up because I have not received a response. I phoned and spoke with XXXX who informed me a letter was mailed out on XX/XX/XXXX but she could not tell me exactly what was in the letter. She asked if I wanted to speak with someone in the Escalations Department and spoke with XXXX who explained I was mailed a letter of acknowledgement and a further investigation will be done into our account and someone will be in touch with us.
I explained to her how I feel no one appears to be taking my concerns seriously and how our credit report needs to be corrected ASAP and oddly after maybe a 10 minute conversation our telephone conversation was cut off?
We feel this company made a huge error which is greatly affecting our livelihood. They lack the ability to see how serious the error really is and our requests for quick action unheard.
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| 03/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have written Specialized Loan Servicing twice on XX/XX/XXXX and XX/XX/XXXX they have not responded back as of XX/XX/XXXX.
I would like to dispute the following charges as to what I owe towards my mortgage from Specialized Loan Servicing. As of XX/XX/XXXX I received a letter from Specialized Loan Servicing informing me of their Notice of Default and Notice of intent to foreclose. The letter goes to say that I owe {$3400.00} and that I have 33 days from the date of this letter to cure the default. So I had until XX/XX/XXXX to pay $ XXXX.Even though the letter that I received said that I had 33 days to pay the {$3400.00}, I was continuously charged. From XX/XX/XXXX through XXXX XXXX I was charged another {$3000.00}. So on XXXX XXXX the same day I received the letter I was charged a {$1000.00} for property preserve abandonment, even though the property was not abandoned. I have never not live at the property. Then on XXXX XXXX I was charged another {$1000.00} for property preserve abandonment. So within 21 days I was charged {$2000.00} for property preserve abandonment and on XXXX XXXX I was charged another {$1000.00} for Fee collection expense advance and On XXXX XXXX I was charge again for {$75.00} for property preserve abandonment. So in a matter of 26 days I was charged {$3000.00} but I received a letter stating that I had 33 days from XXXX XXXX which would be XXXX XXXX think these are illegal fees added on to my account and I have already sent this to the Department of Banking and Insurance . Also on XX/XX/XXXX I made and online payment in the amount of XXXX. I called the customer service agent from Specialized Loan Servicing to confirm my payment and I told them that it was a mistake on my mortgage bill. I spoke to a customer service agent name XXXX. I told XXXX that I missed the following mortgage payment XXXX, XXXX and, XXXX, but I just paid XXXX and XXXX. She put me on hold and checked with her supervisor and told me that it was a mistake and that I was charged a {$1000.00} by mistake and that would be taken off. I now know that I was charged {$3000.00}. I ask her if this call would be recorded and she said yes. This was on XX/XX/XXXX. She told me that all I owed was {$1700.00} for the month of XXXX. I called Specialized Loan Servicing on XX/XX/XXXX and I spoke to the customer service agent name XXXX her ID # XXXX I inorm her that the {$1000.00} dollar was still not taken off the mortgage and she said she did not know why it was not taken off yet but she said she would put in another ticket and it would be off in a few days. She also said that the call would be recorded. Then I called Specialized Loan Servicing on XX/XX/XXXX to find out the status of my previous calls and I spoke to Customer service agent XXXX ID # XXXX and he told me that there was no mistake and that charges would not be coming off and I ask to speak to a supervisor which XXXX refuses to allow me to speak to a supervisor at first and eventually got the supervisor XXXX ID # XXXX who was no help because she said there was no mistake not to mention she was very rude and disrespectful. She told me I needed to pay my bills on time. I tried to get them to listen to the tapes which clearly say that a mistake was made by Specialized Loan Servicing but they refuse. I then ask to connected to the corporate office, but they refused and they final connected to someone who was to supposed to be from the corporate office her name was XXXX ID # XXXX I told her my story and I ask her to listen to the tapes but she refuse and said I had to pay. I had to speak to her boss but she refused to connect me or give me a number. She told me she would have her boss contact me within 24 hours his name she said was XXXX. I ask XXXX to send me all my statement going back to XXXX and I ask her to send me a copy of my recent Loan Modification. To this date I still have not received. I ask XXXX if I had until XX/XX/XXXX to make a payment why was I still being charged all these hidden fees. She would not answer the question. So I asking Specialized Loan Servicing to remove the illegal fees that I was charged in the amount of {$3000.00} immediately. I feel that these charges are illegal and with that intent of forcing me into foreclosure. I have attached mortgage statements and documents from Specialized Loan servicing. Thanks
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| 11/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX I informed the ( SLS ) current mortgage company for my home that I am no longer able to afford to keep my home. This was while my account was current. I made a request to know what options I have available to me. I received an extensive application to fill out regarding my financial and employment status. I filled out the document and sent the requested forms ( ID, copies of bills, copies of income statements, and proof of employment, etc. ) It took a few months and I received back the available options. The first option I selected was for a deed in lieu. I went through all the request and processes that were required to complete this and it was approved by the mortgage company. It was then sent to the investor for approval. It took another couple of months and the investor rejected the application. So, the other option to avoid foreclosure was a short sale. I had to obtain a real estate agent contract to sell my home. I did that and signed an agreement and sent it to the mortgage company. By then it is now summer XXXX. From that time, it seemed every six months I was required to resubmit my application and requested documents repeatedly. I have been through several buyers and the mortgage company tried to raise the price based on a bogus assessment they had some person do, who never gained entry into the house for a full assessment and they increase the bid for the house to {$20000.00} more than it is worth and the buyer backed out. Now after going through several buyers, a pandemic, and moving out with the impression I was closing in XX/XX/XXXX, the mortgage company closed the application again and requested I resubmit another application and all requested documents. I have a buyer waiting to purchase the home and this is very frustrating to say the least. In the meantime, I no longer live in the home, I am still paying taxes and insurance and sewage bills that should have been turned over to the new homeowner back in XXXX. The delay is due to the mortgage company/investor. Can I get this done and over with? This house was supposed to be sold months ago and I am exhausted with resubmissions. This was a origination of XXXX XXXX XXXX loan that I can not get out of. Please help!!
See attached documents supporting the numerous phone calls, emails, and comments from the Short sale manager from XXXX XXXX XXXX who is working my case to get my house sold. She has been on this case since I received my first offer on the house. This is proof of how long it has taken to get this rectified. They keep closing my case when I get close to selling the house. This is very costly.
Below is the email sent from the Short sale manager on XX/XX/XXXX to me detailing the struggles she has getting this file completed and sold.
From : XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX Subject : Re : XXXX XXXX XXXX See attached my activity log. These are my notes for every time this file has been worked on ( dates documents submitted, phone call notes with the bank, emails sent, basically everything ).
I am also going to forward you all the emails / documents I have sent to SLS since the XX/XX/XXXX request ( sent to TWO different emails each time for the bank, this is how we send items to them always, on all files ) - I received NO bounceback on any emails. I also confirmed by phone no documents were needed ( which should be correct ) when if that was not the case, they should have advised me then - once again. Also, please note, unlike most banks who allow us to just send all documents at once, they are so inadequate in reviewing their documents, that I have to send each kind of document separately or they " get confused. '' They have actually told me that on the phone - so sorry for all the emails coming next. I have even had to mark documents up, circle them, etc. with a black sharpie when they can not seem to figure out simple things. I have been doing short sales 13 YEARS now, have worked with hundreds of lenders and SLS is by FAR the worst and inefficient servicer out there. I am still baffled daily by their call center staff 's IQ, their process ( or lack thereof ), their lack of any communication except mailed letters that are outdated by the time received, lack of any way to directly speak with the underwriters or supervisors, etc.
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| 03/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I made a {$300.00} additional payment to principal which has not been applied. It was entered by the company as " single item receipt '' then the next day a - {$300.00} " single item receipt '' was entered but was never re-entered as a credit to " payment to principle. '' To my knowledge this has never been fixed. ( Several times the additional payment is initially entered as " single item receipt '' but then re-entered as " payment to principle. See entries on XX/XX/XXXX and XX/XX/XXXX as examples. ) On XX/XX/XXXX the company made an insurance payment of {$3000.00} to the wrong insurance company. On XX/XX/XXXX the company made a payment of {$2300.00} to the correct insurance company.
I received a check for {$3000.00} as a refund from the old insurance company which had been improperly paid by the mortgage company. I sent in a payment of {$3100.00} through the specialized loan servicing site where I notated that it be applied to escrow. I received an email confirmation stating that the {$3100.00} was applied to escrow shortage with confirmation # XXXX.
On XX/XX/XXXX they made two {$3100.00} entries. One to " Unapplied Funds unidentified '' and one as a " single item receipt. '' Then on XX/XX/XXXX they made a - {$1400.00} entry to " unapplied funds unidentified '' and another - {$1600.00} also to " unapplied funds unidentified. '' All of this in spite of the fact that I clearly marked the {$3100.00} payment to be applied to the escrow shortage due to their error in paying two insurance bills and received confirmation that it had been done.
On XX/XX/XXXX, after I saw these entries, I communicated that that the {$3100.00} payment was applied to escrow and referenced the missing {$300.00} payment I made to principle and requested a call back. This communicated through the on-line portal messaging system.
I received no communication back so on XX/XX/XXXX is sent another similar message through the portal.
Finally on XX/XX/XXXX I received a call and was told they can not move the funds to escrow because they were already applied to my XXXX mortgage payment ( {$1400.00} which represents an enormous increase due to the escrow shortage they created by double paying the insurance and I was trying to solve by sending in the {$3100.00} payment to escrow to fix their mistake. ) I asked to asked to have a supervisor contact me and requested that this issue be escalated.
I did get a call back from a supervisor named " XXXX. '' She said she would make the correction and I told her I would go ahead and make the XXXX mortgage payment if she could tell me what my new correct mortgage payment was going to be. She calculated it and told me it would {$1100.00}. I paid that on the XXXX. XXXX also said she would call me back on the XXXX to confirm that everything was taken care of. This call didn't happen.
On XX/XX/XXXX they made two - {$3100.00} entries one for " unapplied funds unidentified '' and one for " single item receipt. '' They also made an entry of {$1400.00} and {$1600.00}. These four entries canceled out the entries made on XX/XX/XXXX. But the {$3100.00} was still not applied to the escrow.
The next entry is my {$1100.00} mortgage payment on XX/XX/XXXX. Between XX/XX/XXXX and XX/XX/XXXX I made five attempts to contact XXXX via the on line portal with no luck. On XX/XX/XXXX I received a statement stating that my new mortgage payment was now {$1300.00} which included an extra {$310.00} to cover the " Escrow shortage ... ie the missing {$3100.00} '' On XX/XX/XXXX I received a call from XXXX. She called at XXXX pm. This call lasted approximately 10 minutes. I encourage anyone in management at Specialized Loan Servicing to go pull the recording of this call and experience the single worst attempt at any type of customer service ever recorded in American history. She only wanted to tell me that this issue has been resolved. I was driving in my car and did not have access to my notes, dates, or the ledger. She refused to schedule a call back when I had access to my notes. I asked to speak with a different supervisor who might be more inspired to resolve the issue and was told that any calls would be made at the convenience of the specialized loan servicing employee. Needless to say, the call concluded with no resolution.
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| 01/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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RE : Specialized Loan Servicing, XXXX XXXX XXXX XXXX, XXXX XXXX, co XXXX In XXXX of XXXX I was forced to put my mortgage loan into forbearance to make ends meet due to the COVID 19 pandemic. When I agreed to the forbearance, I was instructed by you that when the forbearance expired we would be able to apply for a modification and other mortgage retention options to resume my loan.
You have denied assistance based on false information. I am appealing your decision. This is a list of the false information and other issues pertaining to my appeal : First : I have been advised by your representatives on XXXX and XX/XX/XXXX that my retention help application was denied due to some verbal modification/deferral that occurred in XX/XX/XXXX. I also advised her records were wrong and that there was only one modification, XXXX done twelve years ago in XXXX that has no bearing on this COVID 19 retention assistance. My loan has been in forbearance since XX/XX/XXXX. I did not request or receive any mortgage modification/deferral. I have been in long term COVID-19 forbearance since XX/XX/XXXX until you recently ended it in XX/XX/XXXX. I am requesting that modification/deferral now.
Second : On XX/XX/XXXX your representative stated you did not receive our income, which I have a fax conformation of it being sent. Your letter dated XX/XX/XXXX states that you have determined my application for assistance was complete. However, your denial letter dated XX/XX/XXXX lists my income as {$0.00}. It also contains a credit score of XXXX that does not pertain to us. This information is incorrect, false or misleading. Instead of requesting the information you needed, you simply declined my application for retention assistance.
Third : On XX/XX/XXXX your representative state there was a legal limit to the number of modifications that could occur to this loan, and I must of reached maximum. I asked what the limit was and where is the information disclosed. She could not advise me where she got this information.
Fourth : No one in your organization can explain your denial reason, I have continuously requested a single point of contact, but have advised that things dont work that way. I have many requests for a supervisor to contact me including on XX/XX/XXXX and XX/XX/XXXX.
Fifth : I have letter XXXX and XX/XX/XXXX stating a relationship manager has been assigned to my case. I have called many times and have never been available to speak with my relationship manager nor have they returned my call.
Sixth : On XX/XX/XXXX and XX/XX/XXXX, I informed that I applied for the Homeowner Assistance Fund ( HAF ) in Massachusetts as part of the American Rescue Plan. You informed me that you do not care that I applied for the program, and it means nothing that I simply applied for the program. Homeowner Assistance Fund Application is : XXXX Seventh : On XX/XX/XXXX your representative told me that the assistance application and all supporting documents must be resubmitted. Bassically to start over.
Eight : Your letter dated XX/XX/XXXX it lists many options available to us including deferral and modification, also it states we must submit a letter within 30 days to be provided a full list of options. I sent in that request on XX/XX/XXXX, but never received a response.
Ninth : On XX/XX/XXXX I have received a verbal pre-approval from the Massachusetts Homeowners Assistance Fund and contacted Specialized Loan Servicing and told them that I have received preliminary approval from the XXXX and that the XXXX program needs to contact them through an electronic portal. They have an email only of XXXX. The electronic protocol is required for all lenders who participate in this federal/state program and SLS has not complied with this mandate.
For all these reasons I find that Specialized Loan Servings tactics are dishonest and by denying my application you are blocking and hindering my ability to access the home assistance programs available and intended for me. You have based your home retention assistance denial on information that is false and deceptive. I find your actions unethical, illegal and discriminatory, and not in compliance with the HAF guidelines. Your actions are meant solely to pressure, intimidate and harass me into selling my home.
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| 07/10/2019 |
Yes |
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- Trouble during payment process
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Web |
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I received an escrow account disclosure statement which showed that I have an escrow shortage of two months. Upon review of the statement I noticed that my taxes did not increase. I did notice that the mortgage company was showing that my taxes are to be disbursed in XX/XX/2019 and XX/XX/2019. My taxed are due in XXXX and XXXX. I called on XX/XX/XXXX and spoke with a variety of people who insisted that the escrow was correct and they told me that they disburse one month early. To which I replied, you are not disbursing one month early for the XXXX installment, however you are disbursing two months early for the XXXX installment. I was then told that this disbursement would not have made my escrow short. I was bounced back and forth between the tax department and customer service before one person who I believe was named XXXX in customer service said, " oh I see how that can make you have a one month escrow shortage. '' She said she was going to alert someone and I should receive a new escrow statement.
On XX/XX/XXXX I called again to check the status and nothing had been done. I asked to speak with a supervisor. Once again I was bounced back and forth between the tax and customer service department. This time someone from the tax department, it may have been, XXXX, was very annoyed as I explained to him that the escrow statement was incorrect and that I know how escrow works and is calculated and I need this to be corrected. Once again I was told that my statement is correct and that these untimely disbursements wouldn't make me have a shortage. He then transfers me back to customer service and the cycle thus continued.
On XX/XX/XXXX I called again and asked the rep to read the notes on the account. They said, Oh let me get you over to the tax department. At this point, I am very annoyed with this process, so I tried a different approach. I asked the lady ( I think her name was XXXX ) if she could pull my escrow statement from the previous year. She said no. I said you're my mortgage company and you do not have access to pulling my documents? Again, she said no. I told her to get me to a supervisor who could. She then transfers me to XXXX in the customer service department. He was able to pull my statement from last year. I asked him if he could view last years statement and this years statement at the same time. He said yes, and then asked me what he was looking for. I went line by line with him to show him how my payments for my taxes remained the same, however the only difference is the timing of when they are disbursed. Once again, he says well we do disburse a month early. To which I replied, " No do not do that '' because if you disbursed a month early you would be disbursing XXXX 's payment in XXXX and you are disbursing my XXXX payment in XXXX which is two months early. '' He placed me on hold, and then he came back and said well, " I was told that disbursing early wouldn't make you short. '' To which I replied, " I hate to insults anyone 's intelligence, but this is simple math. If you disburse my taxes two months early of course my escrow is going to show that it is short. '' Once again I reiterated my taxes are due in XXXX and XXXX. I offered to send them the bill that I received from the city of XXXX 's website. I also offered the website so that they could go and retrieve it for themselves. XXXX statement that he would have the statement re-ran and that I would hear from him on XX/XX/XXXX. It is now XX/XX/XXXX and no word from XXXX.
I called the mortgage company today XXXX XX/XX/2019 ) and asked the customer representative who's name was XXXX, to read the notes on the account. What was alarming to me was that he statement that I had an issue with the escrow amount. There was nothing that he read to me which stated that the issue was the way the disbursements are being made.
I understand that a mortgage company can keep a XXXX month cushion for escrow, however the escrow should be disbursed correctly and when it is due. If you are going to state that you disburse a month early that is fine, but you can't disburse early for XXXX installment and not the other. Also in this particular case they are disbursing XXXX months early. I do believe this to be a violation of the spirit of the RESPA act.
|
| 04/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
Servicemember |
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STATEMENT OF EVENTS RE : XXXX XXXX XXXX XXXX AND SPECIALIZED LOAN SERVICING After 15 years with XXXX XXXX as our loan servicer, they sold control to a company called Specialized Loan Servicing who assumed our loan on XX/XX/XXXX. We thought the payment transition went smoothly until XXXX, when they apparently did an escrow account review and predicted that we needed more money for our escrow. They DID NOT ( and have no proof of ) notify us, even though they had all of our contact information. We had an automatic, electronic payment going to them monthly, but because of the higher minimum payment, our loan payments looked as though they were late for the months of XXXX and XXXX of XXXX. They were not late, but because the payment amount did not satisfy the minimum due they held the money until the next months payment came and then paid the previous month. When we noticed this due to past due notices, we immediately called and tried to resolve this on XX/XX/XXXX. We adjusted the payment to the correct amount and paid any late fees that were due. On XX/XX/XXXX we contacted SLS again to inquire about refinancing options and the principle balance and were told that with the late payments showing that we would not qualify for a refinance or a better rate. We contacted a few other mortgage companies, with the same answer. On XX/XX/XXXX we spent more than 3 hours on the phone with a supervisor, XXXX, going through every transaction and she agreed that the lack of communication and way in which payments were being applied, coupled with the one time grace late payment that they grant every customer, that the late payments for XXXX and XXXX would be removed by the consumer escalation department. That department called on XX/XX/XXXX and disagreed and said that their reporting of the situation was correct and they would not remove the report to the credit bureaus. Then on XX/XX/XXXX, after having gone through all of the numbers with XXXX and realizing that even with the increase in the escrow amount there still wouldnt be enough money to satisfy the taxes and insurance that would be due the following spring, we asked that an additional {$32.00} be added to the monthly payment of {$2300.00} to ensure that there would be enough money to pay what was needed and that would be effective XX/XX/XXXX until further notice. On XXXX and XX/XX/XXXX we ( in all of the confusion of trying to straighten out the payment ) made two payments, making us a month ahead. On XX/XX/XXXX we again contacted SLS to find out that it was decided by the consumer escalation department that they would not reverse anything, we called because they never contacted us with their decision. On XX/XX/XXXX we contacted the credit bureaus and asked them to open an investigation to contest the disparaging marks on our credit. On XX/XX/XXXX we received a refund for overpayment of our escrow in the amount of {$440.00}, of which less than {$100.00} was from the additional escrow of {$32.00} that we requested be taken out to ensure there was no shortage. We contacted SLS to ask again that they clearly miscalculated our escrow to such a degree that there was a significant surplus paid and that it was the root of all of this situation. Attached to the refund of the overpayment of escrow was the estimated new amount due to satisfy taxes insurance for this next year, which again has changed. At least we now know what it will be and have now on XX/XX/XXXX have removed the additional escrow amount of {$32.00} effective XX/XX/XXXX. We also asked them to resubmit the request for the consumer escalation department to review this situation in hopes of resolving the late notations on our credit. Also, now in XXXX we are submitting our history of payments and the statement from SLS that we believe proves that this was a communication error and respectfully ask the credit bureaus to remove the reports of 30 day late payments for XXXX and XXXX of XXXX. We feel that this is deceptive and incorrect business practice to trap us as we are not able to refinance with them or anyone else until this is resolved once and for all. We dont want anyone else to get sucked into this trap, so we ask that you ( Consumer Financial Protection Bureau ) publish this complaint for their sake.
|
| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We refinanced in XX/XX/XXXX and our loan was sold and transferred to CMC Funding, underwritten by Specialized Loan Services ( SLS ), for servicing. CMC Funding began servicing the loan in XX/XX/XXXX. Since purchasing our home in XXXX, we have never been late with our payments. CMC collects money from us and places it into an escrow account for our homeowners insurance and our taxes. Our insurance premium was due on XX/XX/XXXX. There is a 60 day grace period for CMC to pay. We are already now over 30 days past the due due date, and CMC has not paid the insurance premium despite our repeated requests.
XXXX : We were notified via text by our homeowners insurance company ( XXXX ) that our insurance premium had not been paid.
XXXX : We contacted CMC Funding , who stated they will overnight the payment and it will be sent on XX/XX/XXXX.
XXXX : We contacted the insurance company, who stated they had not received payment yet.
XXXX : The insurance company reached out to CMC Funding , and CMC told the insurance company that they would send the payment overnight on the next day ( XX/XX/XXXX ).
XXXX : We received an email from CMC stating that CMC paid our homeowners insurance.
XXXX : We received two letters dated XX/XX/XXXX from CMC. The letters indicated that our insurance had lapsed and we were warned that we are responsible for maintaining continuous insurance coverage.
XXXX : That evening, we contacted CMC. CMC assured us that the payment had been made to our insurance company and the letter was in error. CMC told us to ignore the letter. We asked for proof or confirmation the premium had been paid and for a written declaration that the letter was an error. CMC told us this was not possible. Furthermore, one CMC representative informed us that CMC had purchased emergency insurance on our behalf since we failed to maintain insurance coverage. When we got disconnected and called back, another representative told us no homeowners insurance had been purchased on our behalf.
XXXX : We contacted our insurance company and were informed that payment had not been received. We then contacted CMC who informed us that a payment had been made on XX/XX/XXXX but CMC sent it to the wrong address. CMC stated they would send a new payment overnight. We confirmed with our homeowners insurance that there are two addresses that payment can be sent to : an overnight address and a " regular address. '' We confirmed with CMC and the homeowners insurance company that CMC sent it to the correct overnight address. Furthermore, our insurance company also told us that if something is sent overnight they are able to process the payment that next business day.
XXXX : We filed a formal Notice of Error with CMC. We faxed it and mailed it to CMC with tracking.
XXXX : We received an email from CMC indicating that our homeowners insurance had been paid. We contacted our homeowners insurance company. They had not received payment.
XXXX : CMC received the mailed Notice of Error. Included in the XXXX was also the proof of successful fax indicating that we had also faxed it.
XXXX : We received a letter, dated XX/XX/XXXX, stating that servicing of our loan would be transferred from CMC to SLS starting XX/XX/XXXX. All our prior correspondence from CMC indicated that CMC was either a subsidiary company of SLS or was essentially the same company as SLS. We are now concerned that this apparent " transfer '' will jeopardize our efforts to have our insurance premium paid as well as our efforts to formally notify our loan servicers of their error in handling our escrow payments.
XXXX : We logged into our homeowners insurance account, and no payment has been received yet.
XXXX : We logged into our homeowners insurance account, and no payment has been received yet.
Enclosed in this complaint is the Notice of Error that we sent, the second email stating that our insurance had been paid, and the letter saying that servicing of our mortgage was transferred from CMC to SLS. We would like to pay the homeowners insurance premium directly, but CMC says we are not eligible to be released from paying into the escrow account, even though they have repeatedly failed to make these payments on time.
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| 10/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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To SLS : I called on XX/XX/XXXX to follow up on the receipt of the request of the modification review and still to no avail was the documents looked at or even in the system after being sent to you on XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX. A NEW SALE DATE was set by the XXXX COUNTY SHERIFFS office on XX/XX/XXXX of a new date of XX/XX/XXXX. This gave me 56 days to have a REQUEST of Modification/Workout on the loan by Specialized Loan Servicing on behalf of XXXX.
I had 2 representatives send me to other departments and keep me on hold for XXXX minutes or more ( which is all documented ). Finally a representative said there is no supervisor to speak to and will put a request in for a call back which can take 24 - 48 hours. I received a call this evening XX/XX/XXXX at XXXX XXXX and have been again transferred around put on hold and then hung up on. I called back and have been told the New Sale date still is not updated in the system of XX/XX/XXXX and they have no documents.
I find this to be very concerning as the same email address that I have been using this entire process now isn't transferring the documents to you as you stated and I think that you are doing this intentionally. After calling back again and getting another representative named XXXX and I explained the entire situation again, he was able to now verify the documents have in fact been received but nothing has been done with them due to the new sale date not getting updated in the system. The modification department won't look at it because XXXX has not changed the sale date to the new legal sale date given to XX/XX/XXXX. XXXX stated he will have this escalated and his supervisor XXXX will be in contact with me. I am still waiting and have heard nothing as of yet.
Specialized Loan Servicing is in jeopardy of violating the federal laws : Current problems that you the mortgage servicers ( SLS ) is currently perpetrating in my loan modification process.
Failing to Process the Application in a Timely Manner ( Homeowners experienced lengthy delays when waiting for the servicer to make a decision on whether or not to grant a loan modification. In some cases, the servicer doesn't tell the homeowners that they are missing documents necessary for the loan modification decision. In others, the servicer simply doesn't get around to reviewing the request in a timely manner. ) Federal mortgage servicing rules, effective XX/XX/XXXX, aim to reduce these delays. Under these rules, when a mortgage servicer receives a loan modification application from a homeowner 45 days or more before a foreclosure sale, it must : review the application determine if the application is complete or incomplete, and notify the borrower within five days stating that the application is complete or incomplete. ( If incomplete, the servicer must describe the information needed to complete the application. ) If the servicer receives a complete application more than 37 days before a foreclosure sale, it must review the application and determine if the borrower qualifies for a loan modification within 30 days.
Mortgage servicers that commit any of the violations have caused me to ( among other things ) : incur increased fees and costs in order to avoid foreclosure lose your savings in a fruitless attempt to get a loan modification be wrongfully foreclosed upon, and/or miss out on the opportunity to pursue other alternatives to foreclosure, such as a short sale or deed in lieu of foreclosure.
As per the above SLS has committed some of the violations mentioned above or is otherwise improperly handling my loan modification, I am being lead to believe I need to consult a qualified attorney who can advise me what should be done legally for this situation.
I am in constant contact with you to have this review since XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX via email and telephone.
Please update my loan file and have the correct departments please review the paperwork that is time stamped XX/XX/XXXX for the request for mortgage assistance/modification/workout.
As of today it is 44 days before the sale date XX/XX/XXXX which mean 12 days SLS has caused delays in this process which can be viewed as intentional.
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| 09/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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I am writing a formal Notice of Appeal and Dispute pertaining to the denial of a modification and on the actions of Specialized Loan Servicing pertaining to my property located in XXXX, Washington.
I original submitted a complete financial package on XX/XX/2019 for modification purposes. Even though I submitted my documents in good faith, SLS has during and since that time set three ( 3 ) foreclosure sale dates on my property ; XX/XX/1919 and XX/XX/2019 and now XX/XX/2019. Lets just say that Dual Tracking violations are alive and well. During this time frame and apparent review from SLS, I was never once asked or inquired upon for clarification, explanation, etc. or perhaps has my financial situation become better or worse, or just what was my hardship.
Much beyond, shallow at best, in their review as my hardship was very specific and that my financial picture has improved much since XX/XX/2019 to present, but have never asked in 5 months time period. Instead, I was mailed/faxed a denial letter that I received XX/XX/2019
This denial letter stated that I was denied for the following reasons : 1 ). -The loan exceeds the delinquency requirements for this program 2. ) -The financial information provided does not demonstrate the ability to repay 3 ). - SLS was unable to verify a qualifying hardship In response to these three ( 3 ) vague, lame reasons for denying my modification I am disputing and appealing their claims as well as requesting a breakdown of the numbers and factors used to come to ANY of these conclusions so I may review for accuracy. There were no calculations given as to how SLS determined any of these accusations they are reporting to which they are basing their decision. Transparency is required and demanded in this Notice of Appeal and Dispute First of all, I did not create this fraudulent, corrupted mess, the purported mortgage holders did. I have been seeking a modification now for many years, while these purported mortgage bullies fight against themselves for illegal ownerships! So basically, the purported criminals i.e. possible lenders have taken all this what they call delinquency time or requirements to determine, amongst themselves, who is the biggest bully to acquire said loan. Even though in all of these years no one has been able to provide me with my requested, full, legal documentation, showing they can even qualify as a debt collector or who legally owns the loan, they continue to ignore my requests and/or can not provide the legal documentation I have requested.
As far as myself not having the ability to repay the loan, this is a false statement, as I have recently been approved for four ( 4 ) modifications on other loans. My hardships, which have been huge setbacks as stated in my Hardship Letter provided to SLS, stated these facts along with my continuing efforts to improve my situation, therefore requesting a modification. There was no explanation or reference to any facts or details for me to review in order to fully understand what was calculated in order for me to see how to continue to improve my situation financially in order to qualify for this modification.
Also, by law, I have not been given my legal 30 days to appeal and dispute this denial in writing. As of the date of this letter, SLS representatives have aggressively told me that I only have until XX/XX/2019 to get my appeal response to them ; when in actuality I didnt receive my denial from them until XX/XX/2019 as I had to request they send to me via fax in order to review! Therefore, they are denying me my 30 days to respond in order to hold a XX/XX/XXXX sale date in place for their convenience to steal my property illegally.
I am requesting time to receive and review this very important information/documentation on my so-called denial and also a cancellation of the XX/XX/2019 sale date.
This action is total and complete fraud as well as blatant dual tracking, non-transparency, false reporting to credit bureau, non-compliance with providing me with requested documentation and CFPB absolutely needs to investigate this ongoing, fraudulent and corrupt mode of operations.
Thank you for your time and efforts and I do intend to keep my property.
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| 08/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Hello, We have been attempting to complete a loan modification with Specialized Loan Servicing since we submitted our application on XX/XX/XXXX. But Specialized has been engaging in obfuscation and imposing roadblocks that are impeding us from restarting our payments in a lower, more manageable rate. Specifically, company representatives on the phone for weeks have falsely insisted we have not submitted documents required to move forward with the loan modification a practice that is the basis of at least two other CFPB complaints submitted in XXXX against Specialized. In our case, on two occasions, two separate representatives on the phone have said all of our documents were indeed in their possession -- only to be told days later when we called back that they needed more documents. We have submitted all required documents outlined in their loan modification application. For example, most recently, on an evening Fri. XXXX XXXX phone call, a representative informed us they now required three different forms of business hardship verification, when in fact their Mortgage Assistance Application, under SECTION 7 : HARDSHIP AFFIDAVIT ( attached document ), requires only one of three documents as required hardship documentation for a disaster adversely impacting the borrower 's place of employment. We submitted a Small Business Administration loan proving our hardship. However, on multiple phone calls, they have insisted they do not have the SBA Loan documentation. In fact, we submitted it twice -- which representatives on two occasions in late XXXX said they indeed received, after claiming they had not. They continue to find more " documents '' that were not submitted, even though twice we were informed they were all received.
In addition, we are unable to reach the point of contact for our Home Loan Assistance Application. Specialized 's website says our point of contact is " XXXX. '' The phone number under her name goes to a general customer service line, with a new representative answering the phone on each occasion. There is not direct email for her. For about a dozen times, we have asked to directly talk to XXXX, who we are told is away. She only called us once in late XXXX. She took approximately 30 minutes on the phone to go through each of our documents and ensured us we had sent everything required. We believed she would finally take care of our application. ( XXXX only reached out to us after we informed a Specialized representative that we intended to file a complaint with the CFPB unless they helped us move forward with our modification request. ) XXXX informed us at the end of the call that our documents were all in the possession of Specialized and that we would hear back soon from her or a supervisor about the outcome of our loan.
We never heard back.
Instead, when we called back Friday, XXXX XXXX, a representative insisted we needed to send additional documents. We informed him that XXXX and one other representative in XXXX had told us the documents were already submitted, and that we would be filing our complaint with the CFPB because Specialized appears to have no intention to take our modification seriously. We also asked him why XXXX and the other representative would lie to us and tell us our documents were all approved and in their possession, only to later repeatedly be told our documents were still missing. We noted that the company records its calls, and that supervisors can check for confirmation if they wanted to.
To this day, Specialized 's website claims our modification application is missing " One of the following document ( s ) : Insurance Claim ; Federal Emergency Management Agency Grant ; Small Business Administration Loan. '' The 14-page SBA Loan document was submitted in full both on XX/XX/XXXX and XX/XX/XXXX. The website also claims it is missing tax returns, which we submitted on XX/XX/XXXX and again XX/XX/XXXX. It also claims a " P & L Statement '' for three consecutive months was not submitted. It was submitted twice, on XX/XX/XXXX and XX/XX/XXXX.
The bottom line is this : We have submitted the required documents. But at every turn, we are met with new barriers to our loan modification application.
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| 10/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/2019, mortgage was transferred from XXXX XXXX XXXX XXXX to Specialized Loan Servicing. Per XXXX XXXX, mortgage was paid up and next payment would be due with SLS on XX/XX/19. On XX/XX/19 & XX/XX/19 payments of {$370.00} were made ( two half payments ) on SLSa website to cover the XX/XX/19 payment. SLS called on XX/XX/XXXX looking for the XX/XX/19 payment. When I explained that the 2 payments were for the XXXX payment, I was initially told that those 2 payments would have been for XXXX. When I explained I was current to XXXX, I was then told the payments were applied to principal instead of the payment. Got the issue straightened out then. Could not enroll in the bi-weekly payment plan because SLS requires a payment in advance when XXXX XXXX did not. Was told my account was noted that I would continue to manually pay 2 payments leading up to the due date for the next month. Was told that since the account was noted that it would be possible that the payments would apply correctly if a rep went into the account to look for payment. If not, I could call in and get a Cash Correction and the funds would be applied correctly. I did this every month without issue, verifying that my payments were applied correctly and that my mortgage was current. I called SLS on XX/XX/XXXX to make sure my XX/XX/19 and XX/XX/19 payments were applied to the amount due on XX/XX/19. Spoke with a rep named XXXX out of the XXXX office who didnt seem to grasp the concept of how my mortgage was paid, I had to call back on XX/XX/19 and spoke to XXXX who told me that my account had been screwed up pretty bad by a previous rep. She told me that she would put in a request for a Cash Correction to get the XXXX XXXX payments applied to the bill due on XX/XX/19. Was told this would take care of the issue and I would not incur any late fees. As of today, my account still shows late. I spoke with a rep name XXXX who tried to state that going way back to my XXXX payments that those were actually for XXXX ... my loan wasnt even transferred to SLS until XXXX. She tried to tell me per that explanation that Ive technically been late since then ... even though my mortgage has been current and I have not been applied any late fees at all until now when my XXXX payments for the XX/XX/19 bill were not applied correctly. Let it also be noted that I get a lot of misinformation from SLS. I have been told that Cash Corrections take 3-5 business days for the account to reflect. XXXX told me it could take 15 days. Was also told by XXXX that all Cash Corrections get a call back from a supervisor ... XXXX said that was not the case. Was also told by all the other reps that when I make partial payments ahead to cover the next months payment ( example, {$370.00} on XX/XX/XXXX and {$370.00} on XX/XX/XXXX go to the cover the {$740.00} due on XX/XX/XXXX ... and so on for every month after that.. ) that it actually goes to the principle ... as extra towards the balance until a Cash Correction can be made to reverse those out to go towards the payment. XXXX states today that when I make the partial payments that they go towards that months payment ( example, the payments I made XX/XX/19 and XX/XX/19 would have gone towards what was due on XXXX ) and not the principle. There again, I am getting different information. Was met with nothing but excuses, inquiries as to why I split up my payments and just a general poor attitude. It appears that the issue lies with the XXXX and XX/XX/XXXX payments not being applied to take care of the XX/XX/19 amount due. The general feeling from XXXX was that it was a lot of trouble for SLS to go in and do Cash Corrections and get the funds applied correctly..and that no matter what I would still have to call in to get the changes made every month. I was told by XXXX that SLS is a Mortgaging Service and not a bank and that how I made payments with XXXX XXXX May not be the same as with SLS. Instead of digging into the issue, all XXXX wanted to do was pointy fingers at me and blame me for the situation. ALL PAYMENTS I HAVE MADE HAVE BEEN FOR THE MONTHLY PAYMENTS ONLY AND NOT TO PRINCIPLE. ALL FUNDS THAT HAVE BEEN APPLIED TO SLS SHOULD REFLECT THAT!!!
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| 01/08/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have specialized loan servicing loan handling my mortgage my loan was given to them by XXXX XXXX about XX/XX/XXXX. For the last 5 years I have had nothing but problems with them since I XXXXXX/XX/XXXX to my daughter on XX/XX/XXXX. I had a XXXX after I gave XX/XX/XXXX to her due to XXXX and I fell behind on my mortgage And XXXX XXXX refuse to Help me modify my loan. So it been a nightmare. I sent in all the right documents.They told me I didnt have enough income.Which I did have enough income I made good money working for XXXX XXXX XXXX XXXX at the time.so my home was up for foreclosure then I hade to hire an attorney to file bankrupt. Due to XX/XX/XXXXI got XX/XX/XXXX along with my XXXX year old daughter.I got hired at XXXX XXXX XXXX XXXX due to schools being closed down I was unable to keep up with the expensive trustee payments.with my income being reduced. So my case was dismissed. Because I was XXXX Due toXX/XX/XXXX along with my XXXX year old daughter after the XXXX XXXX left her with not being able to XXXX or XXXX XXXX she now needs to have a procedure done at XXXX this month in XX/XX/XXXX To see if they can get her back to eating again. I found out about the special forbearance due to covid 19. I called Specialized Loan Servicing and request to be placed the Special Forbearance due to covid 19 around XX/XX/XXXX I was told I couldnt apply for the special forbearance online thru their website because I was in a chapterXXXX and I dont have access to their website because I was in a chapter XXXX so I had to apply over the phone with a representative so I applied over the phone. I was told it had to be reviewed and I will get a letter in the mail stating if it was accepted or not. I never received a letter of the terms Or if it was accepted so I called in to specialized loan and I was told it was accepted. I asked for a copy of the terms they never sent me a copy to this day I Asked for it 3 times already. My mortgage at the time was on the sheriff sales list Specialized loans never moved it off the list or changed the the sheriff sale date with the court or let the court know I was on the special forbearance due to covid 19. My county I live had a eviction moratorium Due to covid 19 to the date was changed then because of that. Not from specialized loan servicing changing the sale date. Specialized loan Servicing refused to adhere to the Cares Act and FHA Special Forbearance due to Covid 19 guidelines. I called FHA in XXXX XXXXto let them know of the problems I was having with this company and FHA called specialized loan servicing themselves and told them to take my home off of the sheriff sales list because I was eligible for this program and specialized loan told them I was placed on the special forbearance until XX/XX/XXXX And if I wanted to request another extension on the special forbearance I could if I wanted to and they would update the court documents. Specialized Loan serving never updated anything and my home is still up for sheriff sale on XXXX called Specialized Loan back on Monday and they said my home was not going to be sold on XX/XX/XXXX that they sent over to their Attorney XX/XX/XXXXXXXX on XX/XX/XXXX to update Put my mortgage on hold to XX/XX/XXXX. I called their attorney XX/XX/XXXX spoke with one of the girls that handles the Pennsylvania files she said shes working remotely and she said she was waiting until the court in my area change the date again because they were doing it due to the eviction moratorium in this county their attorney said they were going to wait until the day before the sheriff sale to change the date if the Court dont change it.I think this mortgage Company is horrible not only am I XX/XX/XXXXwith XX/XX/XXXX XX/XX/XXXXbut Im also going thru a lot with my XXXX XXXX XXXX with XX/XX/XXXXand scared and worried about her XXXX and having to get XXXX soon. Im going thru so much and they are horrible. I want my mortgage transferred to a mortgage company that can help me and help me get my mortgage back on track. I spent thousands of dollars on attorneys fees this mortgage company is not trying to help me out they are trying to take my home
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| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We file this complaint today to seek consumer assistance due to overcharged amount and excessive fees by Specialized Loan Servicing ( SLS ) against our home mortgage. I am the co-borrower and my husband is the primary borrower. In XX/XX/XXXX, we were approved under HAMP for a permanent loan modification with the Pre-modification monthly trial was {$1500.00}. Upon completing successfully these 3 months free trial, SLS offered us a mortgage relief option to pay {$980.00} a month. We called SLS via XXXX and spoke with XXXX teller ID XXXX on XX/XX/XXXX and accepted this offer. As agreed, we authorized SLS under XXXX XXXX XXXX Loan # XXXX XXXXand now XXXX to start automatically withdrawing {$980.00} each month from our bank checking account through XXXX XXXX XXXX XXXX XXXX.
End of XXXX, we put our house was in short sales because it has been falling into serious disrepair, plumbing problems, wet basement leaking furnace, rotten out windows and needed full kitchen repair and roof replacements. In or about XX/XX/XXXX, XXXX XXXX XXXX sent its own appraiser to check the value of our house. According to their underwriter quantitative analysis appraisal report ( please see attached appraisal report ), they estimated it to be roughly {$120000.00}. We believe that SLS presented us that mortgage relief option {$980.00} a month, this is because of that costly repair. We decided to go for short sales because of our terrible experiences through countrywide predatory lending in XXXX, later on XXXX XXXX XXXX and account # XXXX. In or about XX/XX/XXXX, a potential buyer made an offer for $ XXXX. According to XXXX XXXX XXXXXXXX XXXXppraisal report, likely they were going to accept that offer. Not being able to find a new place to move in, so we decided to back-up and cancel that short sale to remain into our home.
As the COVID-19 pandemic hit, SLS mailed us a notice and requested us to apply for forbearance. This program was set-up to help struggling homeowners to stay in their home. About XX/XX/XXXX, SLS stopped debiting the monthly payment ( {$980.00} ) from our checking account for no reason. At no times did we ever express or sign any forbearance paperwork and ask SLS to stop payments. Due to SLS unfair business practices to discontinue those automatic withdrawals, we fell behind in our mortgage payments. SLS mislead us for breaking the agreement. As the forbearance is over, we contacted SLS numerous times via XXXX and spoke with XXXX XXXX ID XXXX to ask them to resume payments but instead they and their attorney XXXX & XXXX chose foreclosure and another loan modification package in the mail. We said no. Again, we contacted SLS and spoke with XXXX ( teller Id # XXXX ) to debit that {$980.00} monthly but they still refused. Beginning XX/XX/XXXX ; we called again SLS and spoke a few times with our assigned agent XXXX ( teller ID XXXX ) to ask for a reinstatement to bring our loan status current. Our assigned agent XXXX told us that our total due amount was {$38000.00} as of XX/XX/XXXX. ( Please see attached statements and previous checking account withdrawals ) The main reason why we are complaining here is to dispute that bad payment that was due to bring our loan current. Based on that mortgage relief option being approved, our formal agreement with SLS has been {$980.00} each month whereas SLS calculated those missing monthly payments as {$1500.00} and added a lot of illegal fees to that account. We felt being overcharged at least {$15000.00} by SLS. SLS committed unfair and deceptive business practices to force us paying {$42000.00} on XX/XX/XXXX as the reinstatement balance was supposed to be much lower than that. On XX/XX/XXXX, the assigned agent XXXX XXXX id XXXX said that we must pay that {$42000.00} or XXXX is going to foreclose on us. To resolve the problem, we would appreciate for the banking commissions to review those files and make SLS to comply and refund us that disputed amount of {$15000.00}. Also, we want SLS to confirm the principal outstanding balance.
I look forward for a formal investigation and hearing from you soon.
Respectfully, Thanks Please contact us at XXXX XXXX
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| 03/23/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
Older American |
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Specialized Loan Servicing, LLC is a debt collector that took over a loan that was previously loan serviced by XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX and later XXXX XXXX XXXX XXXX XXXX, XXXX. The loan is based on a XXXX loan generated by XXXX XXXX XXXX XXXX XXXX on or about XX/XX/XXXX. On or about XX/XX/XXXX XXXX XXXX XXXX ( a loan broker ) recorded the debt at XXXX XXXX XXXX XXXX XXXX, XXXX, California with a Deed of Trust that added an additional parcel of land that was not included in our loan documents or descriptions of pledged land. The value of that additional parcel was approximately {$47000.00} for XXXX square feet of view property and is listed at the county as vacant, unimproved land. The loan with XXXX was for refinance and money to finish out a second dwelling unit ( mother-in-law ) over our garage. The loan value was {$560000.00} and the property of our home located on a separate tax parcel was appraised for {>= $1,000,000}.
In XXXX we talked with XXXXXXXX XXXX XXXXXXXX XXXX ( XXXX ) about having a dry spell in consulting income. Instead of working with us, and after refusing offers of payments, we were informed that the loan was in foreclosure. We rejected their duplicitous actions and they verbally offered a forbearance agreement. The terms were full of errors and upon receipt of the written forbearance agreement on or about XX/XX/XXXX on the same day received I rejected the agreement in writing by email and mail, asking for corrections. At that time, I was unaware of the material alteration of our loan document. Following my immediate rejection, XXXX never submitted a new agreement [ this was admitted by XXXX during a trial. ] After making payments we thought exceeded the current amount due, I again asked XXXX for an accounting and corrected agreement. Instead XXXX through XXXX XXXX XXXX XXXX XXXX ( XXXX ) recorded a notice of non-judicial foreclosure. The foreclosure was based upon the rejected forbearance agreement. XXXX did not claim we were in default on the XXXX Mortgage. It turns out that in a Foreclosure Title Insurance Policy, XXXX confirmed there was no enforceable loan and they would not insure that title. We filed a complaint in XXXX XXXX XXXX seeking an Injunction ( temporary injunction was approved ) and state court of appeals confirmed that the forbearance agreement was void under statute of frauds. XXXX recorded a notice of rescission of the notice of default. Then filed a new notice of default in XXXX. We used a XXXX XXXX bankruptcy complaint to stall the next non-judicial foreclosure in XXXX XXXX, which NOD was rescinded later. In the meantime, XXXX transfered the loan servicing to Specialized Loan Servicing, LLC ( SLS ) which, as had XXXX XXXX used our payments for themselves. We are trying to get the loan servicer to stop collections and to return our funds paid over the years from XXXX through now, as we are forced to continue to make payments under duress on a void ab initio debt to be able to stop any non-judicial foreclosure payments. Presently, Specialized Loan Servicing, LLC the current debt collector is abusing uses of funds and taking payments without legal standing. Today we submitted our 13th Qualified Written Request/Request for Information to SLS and disputed the debt, their collection practices and the legal standing of the debt.
When XXXX recorded the original loan Deed of Trust XXXX their adding an additional parcel to our pledged real property was done in secrete, without our permission or approval or knowledge. Per California Civil Code Section 1700 a " material alteration of a contract '' " extinguishes any performance required of us '', the party that was not a party to the material alteration. The Loan Servicers and their attorneys know this and admitted the alteration of the deed of trust in court hearings and concerns that the 'debt could be determined noncollectable and the deed void in a future judicial proceeding ' and have listed the amount owed as {$0.00} but continue to attempt to collect debts monthly or will record a new non-judicial foreclosure. We are in our XXXX 's and this abuse is wearisome.
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| 04/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mom passed away and left her home to me in the will. At the time she died she was on a covid deferral plan. She was told she could roll her deferred payments back into her mortgage however her sudden and unexpected death prevented this.
I called the mortgage company ( SLS -Specialized Loan Servicing ) to notify them on XX/XX/22. They informed me that in order to speak with me they needed the will, death certificate and my ID ( I sent my passport ), which I sent. I repeatedly called them and was always told my documents were " under review ''.
Sometimes they called me but left no message. If I called back no one seemed to be able to tell me why I had been called. One call I answered was a recording asking me to hold for important information. After holding for a while a recording stated no one was able to take my call and hung up.
After about 3 weeks I was informed that my documentation was insufficient and what I actually needed to do was go to court and be appointed executor, which I did. ( The entire process took a few weeks. ) I received the executor documents over the weekend of XX/XX/XXXX while out of town. On XX/XX/XXXX upon returning I ( the estate ) received a notice of default and intent to foreclose via certified mail. I ( the estate ) also received a letter stating that we had failed to comply with terms of our agreement.
I sent the certificate of letters showing that I was executor on XX/XX/XXXX then called on XX/XX/XXXX to discuss. I was told being appointed executor was not sufficient and they still could not discuss anything with me.
I was told that now I needed to email them a recorded short-form quitclaim deed, the front and back of my driver 's license and the front and back of my social security card. Of course this makes absolutely no sense. An executor is not necessarily the owner of the decedent 's property and wouldn't always be the deed holder. And if they have my passport they shouldn't need my driver 's license. What if I did n't drive? The woman told me that " there is a lot of important information on the back of your driver 's license '', which is completely untrue.
I am running out of time to take care of this issue and can not make payment arrangements with a company who refuses to speak to me. I have legal authority bestowed on me by a court of law to take care of my mom 's estate but am being told by a mortgage company that I do not.
On XX/XX/XXXX I called them again with a friend who is an attorney. They told him they couldn't speak to him because he wasn't authorized on the account even though I ( the executor ) was present on the call. At first we were told they didn't have the executor documents. Then upon pressing them we were told they were being reviewed. We asked how long that would take and were told a couple of days. Upon pressing them for a date they said XX/XX/XXXX - which is a week from today, as well as the date they are threatening to accelerate the mortgage if I haven't made all past due payments ( totalling {$23000.00} ).
The attorney asked at least XXXX times to speak to her XXXX, a supervisor or legal counsel or to have XXXX of those individuals call us back. The customer service representative flat out refused. She told us that because we were not authorized on the account we could not speak to anyone else and no one would call us. She simply repeated herself over and over.
I want to make payment arrangements to avoid foreclosure. The company is without doubt employing stalling tactics so that I can not discuss my mother 's estate until it is too late. I have provided everything the mortgage company has requested only to be told there's more I need to do. No one can explain why I wasn't given accurate information on previous phone calls. No one seems to have any training regarding the legalities of this situation. I don't know how they can threaten to accelerate the note when there are laws in place specifically to protect people in this situation. I can't talk to them until they approve my documents yet they decide how long to take to approve those documents which leaves me helpless to do anything.
|
| 02/09/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I purchased my property via a first & second mortgage ( 80/20 loan ) originated by XXXX XXXX Loans. XXXX XXXX Loans debt was assumed by XXXX XXXX XXXX. XXXX XXXX XXXX became my servicer. XXXX XXXX XXXX XXXX was/is my investor.
The Attorney Generals lawsuit aka National Mortgage Settlement was announced which included XXXX XXXX XXXX. In the state of Nevada, XXXX XXXX XXXX had to pay additional moneies due to all of the XXXX XXXX XXXX XXXX bad debt to the state of Nevada for principal reductions and second lien extinguishments. If you qualified for the lawsuit XXXX XXXX XXXX would reach out to you in that attempts to rework any and all loans to save the property.
Specialized loan servicing seems to think that the settlement was geared towards the Loans & not geared towards the specific properties. The lawsuit was to stop foreclosures and forgive bad debt.
During the announcement of the settlement I had the first and second lien serviced by XXXX XXXX XXXX.
After the announcement of the lawsuit ( Approximately two weeks & SLS has all of these documents on file ). The second mortgage was bundled up and sold to a company called XXXX XXXX XXXX which is now at XXXX.
Shortly after that I started receiving letters from XXXX XXXX XXXX that my property met the criteria for the national mortgage settlement lawsuit and that I needed to send in specific financials so they could work the formula in the lawsuit to get my new payment amount and the principal reduction amount.
I have sent these documents to specialized loan servicing along with the 300 plus page of United States of America vs. XXXX XXXX XXXX.
Note- Per the lawsuit documentation the lawsuit carries and is binding & transferable from servicer to servicer.
Which means just because it left XXXX XXXX XXXX and went to XXXX and then to specialize loan servicing does not mean the lawsuit is not still legally binding. The lawsuit is 100 % legally binding no matter the servicer.
To try to be as brief as possible : AFTER the announcement of the lawsuit & I am included in said lawsuit ...
The second mortgage servicer became XXXX. XXXX try to collect on the second mortgage and I informed them of the situation and I did not hear from XXXX again.
Specialized loan servicing became the servicer after it was removed from the previous servicer.
I have tried to resolve this issue without going the route of a quiet title action.
I have provided specialized loan servicing, multiple times, Showing the letters to me saying that I am part of the Attorney Generals National Mortgage Settlement. I have sent in the specific parts of the lawsuit that show if a XXXX XXXX XXXX Nevada first lien had a principal reduction that the XXXX XXXX XXXX second lien shall be extinguished Per the lawsuit.
I have received letters from specialized loan services full of inaccuracies and blatant negligence.
1- I was told that I was not part of the settlement even though I have sent in the official county recorded modified principal reduction paperwork.
2- I was told in one of the letters that my investor didnt participate in the program Even though the lawsuit was against the servicers and it was not up to the investor whether or not they were willing to participate. Having said that, my investor was named in the lawsuit and was ordered to give principal reduction and second lien extinguishments.
3- I was told one time that just because my house was foreclosed upon doesnt mean I still dont know the money.
My house was not foreclosed upon and I still own it but these are the type of responses I am getting.
I want this to go to the legal department a specialized loan servicing and not to customer care department that does not understand federal and state law.
This is regarding a lawsuit and should be handled by the legal department.
This needs to be reviewed by somebody that comprehends what I am stating and that knows how to interpret the law.
I want this escalated to the right department. The legal department of specialized loan servicing.
All of the documentation is already on file with specialized loan servicing.
|
| 11/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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It is my understanding that Specialized Loan Servicing, LLC has been involved in prior class action lawsuits. As of XX/XX/XXXX, the CFPB found that they violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. These violations also constitute violations of the Consumer Financial Protection Act of 2010.
My original mortgage agreement with XXXX XXXX was recently sold to this company.
For a period between XX/XX/XXXX until XX/XX/XXXX, I utilized the forbearance option under the CARES Act with my mortgage company as a result of hardship sustained from the effects of COVID-19. Upon the end of my forbearance my geographic location was placed under a state of emergency due to Hurricane Ida. As such, I was eligible for an additional yet separate forbearance under federal law. And, should begin resuming regular payments in XXXX of XXXX.
I contacted SLS, LLC on XX/XX/XXXX to discuss resuming normal payments after an additional 3month forbearance as a result of Hurricane Ida. I was on a recorded line and spoke with a representative named XXXX. She indicated that my account was under review and could not supply any other information. In addition, I requested that my account be submitted for the disaster declaration forbearance. When I requested a payment deferral option and to begin resuming normal payments, she indicated that this servicer was not offering a deferral of the forbearance amount to the back of the mortgage. This is in violation of the CARES Act and the, CFPBs new rule in effect from XX/XX/XXXX through XX/XX/XXXX.
On XX/XX/XXXX I emailed SLS through their website, On XX/XX/XXXX, I called again as I had not received anything in the mail from SLS, LLC. I spoke with XXXX ( id # XXXX ) on a recorded line. She indicated that a decision letter was mailed on XX/XX/XXXX and that maybe I didnt receive it due to the XXXX XXXX. She also stated that the only option available to me was a short sale or deed in lieu. After this, I stated what this company was doing was illegal and ended the call.
I finally received a paper application on XX/XX/XXXX dated XX/XX/XXXX. How is it that SLS, LLC could have decided on an application on XX/XX/XXXX when I didnt receive it until XX/XX/XXXX? I never competed an application for them to decide on. I also received a property valuation report on XX/XX/XXXX dated XX/XX/XXXX.
In addition, I never received confirmation of requested disaster forbearance from XX/XX/XXXX XXXX XXXX, XXXX.
Also, as per the CARES Act this company can not require borrowers to catch up on missed payments during forbearance in the form of a lump sum immediately afterward.
I am seeking mediation of this situation to follow the CARES Act. I should not be told my home will be taken from me nor should I be expected to pay the lump sum in violation of the CARES Act. The actions of SLS, LLC are predatory given the global economic status because of COVID-19. I am seeking to resume normal payments of {$760.00} on XX/XX/XXXX after the disaster forbearance is over. In addition, I would like CFPB to advise if a class action lawsuit including other wronged customers pertaining to this same situation is warranted Note published articles below ; XX/XX/XXXX which states ; XXXX XXXX XXXXXXXX CFPB Acting Director XXXX XXXX said Monday. The CFPB is proposing changes to the mortgage servicing rules that will ensure servicers and borrowers have the tools and time to work together to prevent avoidable foreclosures, which disrupt lives, uproot children and inflict further costs on those least able to bear them.
To help homeowners who are behind on their mortgages, the CFPB is proposing a new rule that would establish a temporary XXXX emergency pre-foreclosure review period that would essentially block mortgage servicers from starting the foreclosure process until after XX/XX/XXXX.
XXXX XXXX XXXX XXXX XXXX Thank you for your prompt attention to this matter.
|
| 03/09/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A 2ND LIEN HELOC FROM XXXX THAT WENT TO XXXX XXXX XXXX THEN TO XXXX XXXXXXXX AND THEN LAST YEAR XXXX TO SLS. THEY HAVE NOW FILED A FORECLOSURE SALE DATE ON XX/XX/XXXX THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX. THIS DEBIT/LIEN WAS XXXX OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!! ***THIS PROPERTY HAS ZERO EQUITY-ZERO!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE 1ST MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY 1ST LOAN HAMP MODIFICATION ( DONE BY SLS ) IN XXXX. 1ST LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX XXXX THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** SINCE LAST YEAR THE MARKET HAS HAD A SERIOUS DECLINE DUE TO RISING RATES, FURTHER HAMPERING ANY INCREASE IN VALUE.
**XXXX XXXX XXXXSLS HAMP MODIFIED THAT 1ST LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE 2ND LIEN HELOC WAS GOING TO BE FORGIVEN. HOWEVER, SLS NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND NEITHER PLACED THE 2ND HELOC IN A 2MP MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE.
BASED ON MY RECORDS THEY RECEIVED HAMP TREASURY FUNDS, AND DID NOT EXTINGUISH THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP.
THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, 2MP MODIFICATION INFORMATION, OR WHY THE 2ND LIEN WASNT FORGIVEN WHEN XXXX XXXXXXXX XXXX FORGAVE ALL 2ND HELOC LOANS, NOR WHAT I WAS MADE TO BELIEVE. THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' XXXX XXXX XXXX XXXX XXXX FKA XXXX XXXX XXXX XXXX XXXX, SUCCESSOR INDENTURE TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED. XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO REALTIME RESOLUTIONS AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING ZERO OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE. THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE BK DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X. THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO. ***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!! IF LIEN CAN NOT BE EXTINGUISHED PER THE MORTGAGE SETTLEMENT ACT, THEN THEY NEED TO COMPLY WITH THE 2MP CLAUSE OF THE MORTGAGE SETTLEMENT ACT AND PROVIDE A LOAN MODIFICATION THAT IS FAIR AND EQUITABLE. DID THEY RECEIVE HAMP TREASURY FUNDS OR NOT? THIS HELOC SHOULD HAVE BEEN MODIFIED OR EXTINGUISHED WHEN I RECEIVED THE HAMP MODIFICATION IN THE 1ST LOAN LIEN. SLS KNEW THIS HAD TO BE COMPLIED WITH AND INSTEAD THEY ARE TRYING TO BYPASS THE LAWS AND STATE THEY WERENT " SERVICING '' THE LOAN, DESPITE HAVING PERFORMED THE HAMP MODIFICATION ON THE 1ST LIEN LOAN. THEY HAD DIRECT KNOWLEDGE AND A DUTY TO MODIFY THE 2ND LIEN LOAN AND FAILED TO DO SO.
THEY ARE NOT WORKING WITH OR MAKING ANY ATTEMPT TO WORK WITH THE XXXX XXXX XXXX I HIRED.
I WANT TO RESOLVE THIS AND PLAN ON FIGHTING THIS VIGOROUSLY.
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| 07/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Due to COVID, and extenuating divorce situation, I have suffered massive financial losses beginning in XXXX of XXXX. Since XX/XX/XXXX, I have begun direct conversations with SLS and attempted to file for COVID Forbearance, as I finally secured employment. I applied for COVID Forbearance protection with their teller on the phone. I was told I was approved " automatically. A month and half later ( Late XXXX, Early XXXX XXXX I recognized my online account did NOT reflect that. I called them to discuss and they stated They have denied me and SLS has continued to coerce me to file for a Loan Modification Program. I have sought the support of XXXX XXXX XXXX for counseling in this matter. XXXX XXXX has attempted to be a liaison for this situation, with the personal goal of getting my account back to a concurrent status in an attempt to refinance after XXXX consecutive months of payment. SLS, without my authorization or approval - written or verbal, enrolled me in the Loan Modification Program. Mr XXXX was responsible for once again, mitigating the situation and removing me from this program.
SLS has removed the ability for me to make payments online, in part or whole, requiring me to call in with additional service fees to make any payments and restore my mortgage to current status. They stonewall me, harrass me with daily calls interrupting my work schedule, do not provide a single point of contact and force me to require escalation to a supervisor for any substantial discussion. Even supervisors are unwilling to commit to answering my questions.
I was specifically advised " We ( SLS ) are just the messenger for our investors. You will not get me ( supervisor ) to commit or say anything on the phone about the number of consecutive payments required under any program. '' I have been been forced to document with screenshots, collecting tellerIDs and documenting calls ( *including recording them ) in order to seek an individual who is willing to commit to providing me dates or timelines in regards to foreclosure or locking of my online account. I have been dropped, hung up on and otherwise dismissed on several occasions, informed with conflicting statements and mislead, forcing me to spend more of my personal time to call back in and reinitiate the discussion or payment process. I have also been told " It is not SLS policy to allow people to record our calls '' - although SLS specifically states that each call is recorded for " quality assurance. '' SLS continues to create hurdles and difficulties when all I want to do is work with them to restore my mortgage and refinance my current 5.5APR to something more current 2-3 % APR. If it were not for XXXX XXXX and the actions and support of Mr. XXXX, I would be completely hopeless and would not have the knowledge or understanding of semantics to walk myself out of their self-initiated program.
It is clear they are attempting to force me into a Loan Modification situation, even when I have clear financial documentation of the impact of COVID on my finances * ( they do not want and are unwilling to accept this information ). They also do not freely provide and are unwilling to state the terms of my denial for COVID Forbearance protection. They will only tell me " I was not approved. '' SLS is clearly railroading over most of their constituents and forcing them into the Loan Mod program, whether they accept or not. I have the support and perseverance to fight for my rights, which they continually deny. Their behavior is abhorrent and reeks of XXXX 's experiments on authority - whereby the phone staff or supervisors take no responsibility, provide no supporting facts and defer to the simple fact " that's what we are told. '' I hereby wish to file a formal complaint in the hopes if they do force foreclosure my documentation of their treatment, deflection and denial of the Federal COVID protection will reflect I have done everything in my power to work with this organization, only to be denied at every reasonable request and attempt to provide supporting documentation or payments to become current.
|
| 07/13/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I have an adjustable rate HELOC mortgage with XXXX XXXX XXXXXXXX now being serviced by Specialized Loan Servicing, out of XXXX XXXX, CO ( XXXX ) XXXX.
I filed a Chap XXXX Bankruptcy but have been making my payments every month voluntarily so I could keep my home.
Because I have an adjustable rate mortgage the payments changed and I didn't realize it since they refuse to send me statements because of the BKO. They said I had to request them in writing.
I requested them in writing XX/XX/XXXX after receiving a Notice To Foreclose and none of their representatives being able to tell me exactly what I owed and from what dates. I requested all past statements and to have statements reinstated going forward. I was told that I wasn't being reported late to the Credit Bureau and that I wasn't being assessed any late fees.
XX/XX/XXXX I received a letter stating the received my request and my case was under review. We will have a response issued to you within applicable state and/or federal times frames.
I never received any past statements, nor did I receive statements going forward. I received a payment history which was very hard to understand with a four page key of Payment Transaction Codes which correlated with the computer print out they sent me. Not consumer friendly and didn't give me a normal month by month what was paid and owed. I feel like they are incorrectly posting all of the money I am sending them in an attempt to collect late fees and something they call Corporate Advance Fees/ a fee they charge when I send in a partial payment. Which I never knew about and had been sending in 1/2 of my mortgage payment every two weeks in an attempt to pay down the principal which I guess resulted in them not applying my payments correctly and charging me a fee every time I did it? Not to mention late fees after they hold my money in an account?
One XX/XX/XXXX I received a letter from them stating they received my letter however not at our designated address for " such inquiries. '' Then they gave me the address but stated that my letter was currently under review. We will have a response issued to you within state and/or federal regulated timeframes.
Today XX/XX/XXXX I called them again because I got a letter saying I was behind and they were going to Foreclose on me, even though I stopped mailing in payments every two weeks b/c a rep told me they were mis-posting them and I should just mail it once a month.
After speaking to XXXX for 86 min who put me on hold over and over again to research basic questions only to come back on saying I needed to request everything in writing again to get statements and that she wasn't even sure if I would get statements after I requested them because it was based on my states laws after bko? She also kept saying this was my fault. I wasn't making my payments on time. It was my fault I filed bko and that is why they can't send me statements. She also told me I owed 3 months of payments immediately. Even though I hadn't missed any payments and that my loan was complicated so she couldn't read me a month by month to show when I was behind?
I asked to speak to her manager and she told me it was their policy to request a manager call back and it would take up to two business days. Today is Friday. So that means I would have to be worried sick about foreclosure proceedings being started on my home where I would be assessed more fees for an attorney etc, thus never digging out of this debt.
In XXXX my interest only payment was {$930.00}, then it went up to {$1200.00}, then {$1600.00}, now it is over {$1700.00} and she said it will adjust every 3 months until I pay it off.
This loan is insane. There is no way I can continue to pay an extra {$900.00} a months on a second mortgage and have it go up {$100.00} every 3 months.
They are a horrible servicing company. I seriously doubt that my state regulations allow them to take almost as year to respond to a request I put in writing. Now she is telling me to put it in writing again and I can't talk to a manger?
Please help me???
|
| 05/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Complaint : Specialized Loan Servicing ( SLS ), LLC improperly credited funds for payments received to my loan account In XXXX XXXX, I requested and received a payoff notice from SLS dated XXXX/XXXX/XXXX ( attached ). The statement reflected a payoff amount of {$33000.00} due by XXXX/XXXX/XXXX.
On XXXX/XXXX/XXXX, SLS had received funds in the amount of {$33000.00} in three ( 3 ) separate installments ( see XXXX/XXXX/XXXX and XXXX/XXXX/XXXX statements attached ) : {$15000.00} received by SLS on XXXX/XXXX/XXXX {$15000.00} received by SLS on XXXX/XXXX/XXXX {$3500.00} received by SLS on XXXX/XXXX/XXXX In addition, my regular monthly payment of {$280.00} due on XXXX/XXXX/XXXX was paid on XXXX/XXXX/XXXX : {$300.00} received by SLS on XXXX/XXXX/XXXX ( {$280.00} ( Principal and Interest payment ) due XXXX/XXXX/XXXX plus extra {$15.00} ( voluntary Principal payment ) ) These payments were made through direct bank deposits. Although I did not send the payments by wire as directed in the loan payoff documentation, SLS received payments from me in the amount of {$33000.00} by XXXX/XXXX/XXXX, way ahead of the XXXX/XXXX/XXXX payoff expiration period, giving ample time for the funds to clear in order to satisfy my pay off amount of {$33000.00}.
Unfortunately, I received a statement dated XXXX/XXXX/XXXX ( attached ) indicating an outstanding balance of {$89.00} due on XXXX/XXXX/XXXX. Although SLS received the full payoff amount on XXXX/XXXX/XXXX, I was charged interest of {$220.00} on XXXX/XXXX/XXXX and {$24.00} on XXXX/XXXX/XXXX. I would like to understand the breakdown of these interest charges : 1. What was the outstanding principal balance used to calculate the {$220.00} interest charged on XXXX/XXXX/XXXX 2. Why was I charged interest on XXXX/XXXX/XXXX if interest for the loan was paid up to XXXX/XXXX/XXXX ( see XXXX/XXXX/XXXX and XXXX/XXXX/XXXX statements attached )?
3. Why is my payment due date extending all the way out to XXXX/XXXX/XXXX when I satisfied the payoff amount on XXXX/XXXX/XXXX?
On XXXX XXXX, XXXX, I called SLS to inquire why I still had an outstanding balance after satisfying the payoff amount back in XXXX XXXX. The representative understood my concerns and opened a ticket to address the issue. She instructed me to check my account by Wednesday XXXX XXXX, XXXX. I checked my account on Thursday XXXX XXXX, XXXX and no changes were reflected.
I called SLS again on Friday XXXX XXXX, XXXX at XXXX am and was transferred to an Executive Service staff member who identified himself as XXXX.
XXXX indicated that since the payments had come in separate installments, SLS had charged me forward interest for the following month.
He suggested that if I did not like the way SLS had handled my funds, he could go ahead and reverse the funds right back to me!
He offered to send me a new payoff statement reflecting my outstanding balance and instructed that I send the final payment via wire.
This was not my idea of a resolution. I mentioned that since I was not satisfied with his explanation, I was going to seek the advice of an attorney before deciding whether to proceed with requesting another payoff notice from SLS. SLS 's practice of forward charging interest did not seem fair or clean to me.
Although I did not share attorney information with SLS I received correspondence in the mail from SLS dated XXXX/XXXX/XXXX ( attached ) indicating they had sent communication to my attorney requesting confirmation of their representation. I am not sure which attorney SLS is communicating with since I never provided attorney information to them and never indicated that I was going to direct an attorney their way.
It appears to me that SLS is engaging in unfair practices that work against me the customer, blocking me from completing my loan payoff, and is now attempting to give me the runaround with this bogus attorney correspondence.
Your intervention in the resolution of this matter is requested, as I have been unsuccessful in motivating SLS to address this issue of adequately and fairly crediting payments to my account.
|
| 12/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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XX/XX/XXXX Escalated Complaint and Fraud Departments : The loan was transferred from XXXX XXXX XXXX , XXXX ending in XXXX to XXXX XXXX ending in XXXX to XXXX XXXX XXXX , XXXX ending in XXXX to XXXX XXXX XXXX ending in XXXX to XXXX XXXX XXXX, XXXX ending in XXXX to Specialized Loan Servicing LLC ending in XXXX all within 11 months ; The Borrower didn't receive a letter notifying the transfer Borrower reflected {$750000.00} in mortgages owed in the Credit Bureau reporting, causing not to afford minimal lines of credit due to excessive Debt to Income Ratio.
IRS 1098 inaccuracy for payments made throughout the year.
Specialized Loan Servicing LLC declared that XX/XX/XXXX payment was made in XX/XX/XXXX, causing inaccurate IRS interest reporting.
XXXX refused to take payment in XX/XX/XXXX. First, their system was down. Then, when finally patched through the end of the month, I realized the loan had been transferred, and they would not make the payment. The loan was in " transition '' still with XXXX, they could still view it and make the payment but refused to because of their internal info message.
The Borrower received random incorrect not in compliance e-mails from XXXX XXXX XXXX not per FDCPA.
Failure to comply with ECOA.
There are failures in Compliance at the time of the Origination and Servicing.
There are failures to respond promptly and ignoring research inquiries in regards to payments. The Borrower 's bank also sent a query in regards to payments received and cashing of those payments. The Servicer would not respond to the Banking institution or the Borrower. There is Banking documentation on the irregularity of cashing and posting payments.
There are irregularities and misapplication of payments.
Deliberate post application of payments without retroactivity posting of these and creating default payment when non existed.
Breach of Contract since origination.
There are failures to comply with the Privacy Act.
XXXX sent me a complete file /documentation on another client : Name, Address, Social Security Number, Modification and Financial Agreement, etc.
XXXX XXXX weekend and Hurricane Dorian came upon us. In Florida, the little branch that was supposed to make the payment at the end of XXXX was completely closed! As in drove 30 plus miles to attempt to make the payment. Calls were made to different branches, including New Jersey and the CEO, to make the payment to no avail.
The Borrower wants Full Collateral, with AOMs and Endorsement This account went from being 4 to 6 months paid in advance to the current status.
XX/XX/XXXX, my children 's mother had a tragic accident in which she XXXX XXXX XXXX, XXXX, XXXX, and a XXXX XXXX.
In XX/XX/XXXX, she was intubated. XX/XX/XXXX, intubated again. I was let go on XX/XX/XXXX, after taking off the days before pick up our children from school. She was not released for employment until XX/XX/XXXX. She is now XXXX, has a desk over her bed, and spends most of her time in bed since she has an XXXX that XXXX XXXX XXXX. My children fell very ill, one going to the ER in XX/XX/XXXX. We are still trying to figure out what this XXXX was that had had such long-lasting effects.
I regain employment on XX/XX/XXXX, was sent home to quarantine due to exposure in XXXX, and was let go due to CoVID-19 XX/XX/XXXX.
I have been on unemployment, Medicaid & SNAP. I completed my Accounting Degree, and I am I have been in the pursuit of work.
I have immediately addressed the breach of contract as I saw the payments ' misapplication and mismanagement of the loan since origination. During this time, life happened ; life has been happening.
As I have too many documents to upload, please have all communication with me in writing.
XXXX XXXX XXXX, XXXX.
XXXX XXXX XXXX XXXX
XXXX, FL XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX XXXX Loan Number : XXXX Attn : Correspondence Unit XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX http : XXXX, Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX
|
| 03/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Around XX/XX/XXXX I received notice for past due account on mortgage loan that was sold by XXXX XXXX XXXX.
Attached my response to the letter date XX/XX/XXXX which I dont have to response in detail. After getting the notice I called XXXX and they could not verify me with my information. I was informed information provide doe does not match the records. My adders on filed was different to XXXX has.
VIOLATION IOF PRIVACY RIGHT ONE California privacy law has been violated California Consumer Privacy Act of XXXX and Federal Privacy Act of XXXX, as amended, 5 U.S.C. 552a.
I d not when but came to know first violation by XXXX XXXX XXXX around XXXX our address was changed to XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I only came of this violation when we open checking account. Agent who opened the account knew us and our address was the only reason address was changed to my address, attached For this violation my spouse and mine for many years.
1. Mortgage statements to send this 2. Our loan modification documents were sent to this address 3. Our social security and other person send this address VIOLATION NOF PRIVACY RIGHT 2 Around XX/XX/XXXX our address was again changed to XXXX XXXX XXXX XXXX, CA XXXX attach.
Once again above documents and records was sent to this address Upon asking Specialized Loan Servicing why my information are not correct and email records to me. I gave my XXXX XXXX XXXX at one time I had. I was informed all information provided was not correct.
I than requested to send information on file and I was emailed as I requested. That is how I came to know about second violation.
I not able to speak to supervisor and only once around XX/XX/XXXX I spoke to supervisor XXXX who stated to me address belongs XXXX XXXX which he found from XXXX XXXX of CA because he is my attorney. I asked him to provide any letter that states that XXXX XXXX represents me. No records have been provided.
When I received email with unknown address after XXXX was not able to verify it marked as bad address.
There is nothing as bad address either wrong address or right attached.
XXXX XXXX XXXX of XXXX added property tax, which was public nuisance, sewer, grange and so on and has no records at all, none whatsoever. I have been asking XXXX for close 10 years to provide records and since XX/XX/XXXX from Specialized Loan Servicing no neither has provide me record because they dont have any records.
XXXX of XXXX also has stated to me they have no records at all.
HOWEVER, I HAVE BEEN ASKED TO PAY FOR HAVING NO RECORDS.
XXXX XXXX, XXXX and XXXX know what is public nuisance is and the amount for close 10 years I have been asking..
PAYMENT IS TO HIGH My loan balance is $ XXXX and my monthly mortgage payment is {$1000.00}. Several attorney fee of {$510.00} and {$590.00} has been added dont know what that is. Another {$15.00} added for inspection.
I received estimate at {$90.00} loan my mortgage payment should bed {$420.00} attachh and for {$85.00} K its {$1000.00} is too excessive.
NO ESCROW ACCOUNT When I reference my loan with XXXX XXXX XXXX IN XXXX we agreed there will be no escrow account. I have bene asking escrow account since last 10 years for detail I have been refused.
I have been asking XXXX I do not escrow account and provide detail records that have been refused since XX/XX/XXXX.
UNAPPLIED FUNDS There are several unapplied funds another of the tow reposed has corrected this for over 15 years and they have not been corrected.
OFFRED TO PAY AND BRING CURRENT I have offer to pay past due and brig account current or to pay of the balance of {$85.00} I have no idea and received no reopen for past many months attachment.
HOVER I HAVE REFUSED TO PAY ANY ESCROW ACCOUNT THEY NONE OF THE 3 ENTITY HAS ANY RECORDS. COUNTY PROVIDE ME RECORDS SUCH XXXX XXXX DOLLARS, XXXX XXXX DOLLARS AND SO ON WITH PAGES OF XXXX LONGS LIST ACCOUNT NUMBER EACH AND DOSE STATES MY ACCOUNT ONLY.
Foregry our sigantire has been used to create documets that we did not sign for that documents.
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| 08/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mortgage loan was transferred to Specialized Loan Servicing ( SLS ) around XXXX of 2023. During that time I had a COVID forbearance on my account which continued with this company. Their representatives called me several times between XXXX and XXXX to determine what action I wanted to take when my forbearance came to an end on XX/XX/2023. Throughout every call I advised the representatives that I was pending determination for the Pennsylvania Homeowner 's Assistance Fund ( PAHAF ). Specifically on XX/XX/2023 I spoke to a representative asking if they received anything yet from the PAHAF program and that I was concerned about my forbearance ending on XX/XX/2023. During that conversation and previous conversations I have stated that I applied for reinstatement and that it was currently pending debt verification so I was requesting an additional 30 days of forbearance. The representative indicated that she was not sure if I had any additional forbearance eligibility but would submit the request and that I would probably hear back around the same time as PAHAF for that.
When I called again on XX/XX/2023 to check the status, a male representative informed me that technically I had until the end of XXXX before any action would be taken. He advised me that XXXX received a letter from PAHAF on XX/XX/2023 stating that I was approved for reinstatement but that no other communication was received yet. He said that typically it takes a little while and there is some back and forth with the documents and it usually takes 8 or 9 days for an initial response.
I decided to reach back out on XX/XX/2023 to see if there were any updates and thats when I was advised that a deferral was approved. I asked the representative what that was because I never requested that. He explained to me that the deferral puts the past due payments that were under forbearance to the back of the loan. I told him that I did not request this because I was already approved for reinstatement from PAHAF and that it is simply pending the communication between the two companies. He told me to check with PAHAF to see if I would be able to receive the reinstatement if the payments were deferred before he took any action to reverse it. He also indicated that this was something that was automatically done at the end of the forbearance period.
After speaking with PAHAF, they advised that I would not be able to take the reinstatement if my payments were deferred. I then contacted SLS again and another representative I spoke to told me that it was not an automatic thing to receive a deferral and that I was supposed to have options. He also advised that I need to submit a letter requesting to reverse the deferral.
I submitted the letter on XX/XX/XXXX via email as well as mail. I called SLS several times for months to get the issue resolved and no one was able to assist me. I finally received a letter in the mail today ( XX/XX/XXXX ) dated XX/XX/2023 stating that they are denying my request to reverse the deferral because they stating in part that they " proactively started it due to no other plan being in place for repayment '' and that they claim I requested it which I did not. I called them today to try to get a copy of the recorded call that they claimed to have reviewed and used in my determination but I was advised that they do not provide a copy of the calls and to dispute in writing again.
The letter they provided also states that they sent me a letter on XX/XX/2023 regarding the agreement however that was received after the phone call that I made on XX/XX/XXXX and I did not sign the agreement because I never requested it. My main concern is that SLS repeatedly ignored the fact that I was pending for state assistance that would cover my reinstatement as well as forward assistance and took it upon themselves to put the overdue payments to the back of the loan instead of allowing it to remain outstanding so that it would be covered by the assistance program. Doing so essentially robs me of {$13000.00} in equity.
|
| 02/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I checked complaint XXXX and the CFPB has closed the complaint based on the loan servicer 's statement that they need more time to review.
That should not have happened as the original complaint has not been resolved.
In the first week of XX/XX/XXXX we received a notice from Specialized Loan Servicing ( SLS ) that our payment would increase substantially. We had recently collected our file back from legal counsel ( bankruptcy ) and mentioned the letter. He referenced the loan modifications on file ( one from XX/XX/XXXX and one from XX/XX/XXXX ). Both modifications were made through XXXX XXXX - the original loan servicer. On XX/XX/XXXX a copy of the executed Fixed Rate Loan Modification Agreement with Deferred Principal was submitted to SLS. On XX/XX/XXXX I spoke to Customer Service person XXXX @ SLS. I was informed that we were owed a substantial amount of funds and that there was an " open ticket '' at that time. In follow up an email was submitted through SLS ' website dated XX/XX/XXXX. This memo noted that XXXX was not posting payments correctly to their website and requested that they correct the errors as we have made on time payments since since bringing the loan current in XX/XX/XXXX. SLS responded on XX/XX/XXXX stating they can't adjust the account until the " review of the modification documents you submitted is completed. A turnaround time is not available ''. On XX/XX/XXXX another emails was submitted to SLS via their website requesting the status of the open ticket. On XX/XX/XXXX SLS responded with " The information pertaining to the modification from the prior servicer is being worked on but there is no ruther update available at this time ''. On XX/XX/XXXX I talked to XXXX at SLS Customer Service. She informed me that the previous loan modification has to be sent to the Dispute Department. On XX/XX/XXXX a Memo was faxed to the Dispute Department with copies of the above referenced correspondence. On XX/XX/XXXX an email was received from SLS stating " We apologize for any inconvenience ; however no updates are available at this time regarding the modification from the prior servicer ''. SLS is the fourth loan servicer that our account has been assigned to. My wife and I have been making on time voluntary payments beginning XX/XX/XXXX. We have been paying {$2400.00} per month as that was the payment reflected in the loan servicer 's website. When we received the payment change notice from SLS in XX/XX/XXXX it was a surprise. When I reviewed the terms of the XX/XX/XXXX loan modification it said the payment was to be {$2100.00}. I immediately pointed this out to SLS as we have over paid the amount by over {$18000.00}. SLS has had the document for review since XX/XX/XXXX. They keep saying it is under review and there is no time horizon for completion of their review. I called on XX/XX/XXXX and was referred to XXXX at XXXX XXXX. She promised to review case and get back to me by XX/XX/XXXX. To date, she has not contacted me. Over this last weekend we received a letter from SLS stating our loan was delinquent. This causes us great concern as it would appear that SLS is not dealing with us in good faith. SLS was notified that a complaint would be made to the CFPB on this day. Thank you XXXX XXXX.
On XX/XX/XXXX SLS states " The referenced documentation you submitted was received and under review with the appropriate department '' On XX/XX/XXXX SLS stated " The information pertaining to the modification from a prior servicer is being worked on but there is no further update available at this time ''.
On XX/XX/XXXX SLS stated " We apologize for any inconvenience ; however no updates are available at this time regarding the modification from the prior servicer ''.
On XX/XX/XXXX SLS stated " Our records the account is currently under review to verify the terms of the modification. At this time we do not have an update ''.
I filed complaint XXXX which CFPB closed because SLS said they needed more time. They have had over 6 months to review this matter.
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| 05/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I sent a letter to the Department of the Treasury 's Office of Thrift Supervision to request its assistance with ongoing problems that I have been having with my mortgage company, Specialized Loan Servicing. The company has created an escrow account in my name and is charging me for hazard insurance, which I currently and have always had. I have owned my home for 17 years and have always maintained a hazard insurance policy for my home. I absolutely do not need ( nor do I want ) Specialized Loan Servicing to provide me with a policy. I have repeatedly told them that I have a policy, but the company simply ignores me. It has added approximately {$150.00} per month to my mortgage payment, which is an amount that I absolutely refuse to pay because I maintain my own policy which is currently paid in full for the XXXX term.
I contacted the Office of Thrift Supervision ( OTS ) on XX/XX/XXXX, to check the status of its progress with my complaint. OTS states that to date, it has no record of my complaint. The representative with whom I spoke suggested that the CFPB might be a better agency with which to file my complaint and suggested that I resend my letter to CFPB, so I have attached a copy of my original letter along with the documentation that was originally submitted with the letter. In the past, Specialized Loan Servicing ( SLS ) also erroneously ( and I now believe deliberately ) claimed that my property taxes were delinquent and threatened to create an escrow account for my taxes. Again, there is absolutely no issue with my property taxes, so I have included the property tax issue in my complaint.
In my letter, I requested that Specialized Loan Servicing be censured and penalized for faulty record keeping. However, yesterday XXXX XX/XX/XXXX XXXX, I discovered information that leads me to believe that Specialized Loan Servicing should also be investigated for fraudulent business practices.
A friend, who owns multiple rental properties, informed me that I could review my mortgage company 's business rating through a simple internet search. I was unaware that it was possible to obtain such information. I was appalled by the information that I discovered. A quick internet search uncovered numerous online complaints from individuals like me who were experiencing problems, such as mine, with Specialized Loan Servicing. There were complaints from other individuals who had also been forced by SLS to purchase hazard insurance, when they already had their own policies. There were others whose mortgage payments never posted to their accounts, so they were forced to make multiple additional payments simply to be able to access their accounts and hopefully receive assistance from SLS representatives to correct what they knew to be mistakes. There will still others who had been forced into foreclosure by SLS due to processing mistakes that the homeowners claim that SLS made. Like me, many of these individuals did not chose SLS as their mortgage lender, but rather had mortgages that had been sold to SLS by XXXX XXXX Bank. I recall the XXXX XXXX scandal from just a few years ago. Much of what I read about the XXXX XXXX fiasco sounds eerily similar to the online complaints from SLS customers that I recently discovered.
I visited the XXXX website and discovered that the XXXX given Specialized Loan Servicing a rating of either F or NR for " No Rating '' because the XXXX refused to rate Specialized Loan Servicing. To date, XXXX has received more than 600 complaints from homeowners regarding their problems with SLS. I do not understand how such a company can be allowed to operate. For this reason, I implore you to not only assist me in resolving my complaint, but to also investigate SLS 's business practices.
I have included copies of internet searches and the XXXX rating that I discovered for your reference. I am hopeful that this information will prove useful in resolving my complaint and investigating the complaints made by others.
|
| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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CFPB : FILING AN OFFICIAL COMPLAINT REGARDING XXXX XXXX XXXX MORTGAGE AND SPECIALIZED LOAN SERVICING LLC Attached to the previous XXXX XXXX XXXX Mortgage and Specialized Loan Servicing is significant documentation on the issues I am having with my XXXX XXXX Mortgage Loan. From XXXX, XXXX until XX/XX/XXXX, the mortgage was with XXXX XXXX XXXX Mortgage. On XX/XX/XXXX XXXX XXXX XXXX Mortgage sold the loan to Specialized Loan Servicing, LLC ( SLS ). In midXXXX I was informed by regular mail that SLS records show the mortgage to be in SERIOUS DEFAULT although my XXXX bank records show the mortgage was paid on time and as agreed. In XX/XX/XXXX and again on XX/XX/XXXX XXXX XXXX XXXX Mortgage agreed to a Covid-19 Relief waiver on ( 6 ) months of mortgage payments. On multiple occasions it was confirmed the TEMPORARY FORBEARANCE ON THOSE MORTGAGE PAYMENTS would be placed at the end of the loan. In XX/XX/XXXX I resumed paying my XXXX XXXX Mortgage one month earlier than the original six month Covid-19 waiver. When XXXX XXXX XXXX Mortgage sold the mortgage in XXXX, XXXX, it sent incomplete and erroneous information to Specialized Loan Servicing. Both XXXX XXXX and Specialized Loan Servicing have been dismissive and in most instances are completely unresponsive in resolving the immediate problems with my mortgage. Currently, Specialized Loan Servicing is demanding a lump sum payment of {$8100.00} and are actively moving forward with a XXXX, XXXX Court Motion in U.S. Bankruptcy Court for an impending foreclosure ( in spite of the XXXX XXXX paperwork filed with the Court TWICE approving my request for a Covid-19 Forbearance six mortgage payments ). Both institutions are in violation with the 2020 CARES ACT which was passed to help mortgage owners like myself who have federal backed mortgage loans. THIS COULD QUICKLY BE RESOLVED BY SPECIALIZED LOAN SERVICING OR XXXX XXXX XXXX MORTGAGE ; HOWEVER, IT SEEMS ONLY THE AUTHORITY AND THE WEIGHT OF THE CFPB COMPLAINT DEPARTMENT WILL GET THEIR FOCUS AND ATTENTION TO ADDRESS THE SIGNIFICANT ISSUES : neither my attorney or myself have received any proactive resolution to the issues in spite of our correspondence WE ARE ASKING FOR THE FOLLOWING RESOLUTION : 1. PLACE THE ( 5 ) COVID-19 RELIEF PAYMENTS TO THE END OF THE LOAN 2. HONOR THE ORIGINAL TERMS OF THE XXXX XXXX XXXX 3. CORRECT MY PAYMENT HISTORY TO SHOW TIMELY PAYMENTS FROM XX/XX/XXXX THRU TODAY AND UPDATE ALL CREDIT BUREAUS ( On advice of Counsel continue with payments even if SLS is posting to incorrect months. Today a Check for XXXX, XXXX, XX/XX/XXXX sent to SLS on XXXX ) ( Check # XXXX ( XXXX ) payments of {$1300.00} : Total : {$4000.00} 4. SLS NEEDS TO REVERSE THE MOTION TO THE U.S. BANKRUPTCY COURT, XXXX XXXX the bankruptcy was finalized on XX/XX/XXXX and Court paperwork confirms my bankruptcy was finalized on XX/XX/XXXX and paperwork with the Court confirms my two requests for XXXX XXXX Covid-19 Relief Forbearance payments ). I understand I have attached numerous documents to both XXXX XXXX and SLS ; kindly let me know how I can provide the additional documents to the CFPB Customer Service Representative. It is my hope all of the necessary documentation provided can quickly and fully resolve these very critical issues regarding my home at XXXX XXXX XXXX XXXX XXXX, XXXX, FL. Sadly, I am being bounced between XXXX XXXX XXXX Mortgage and Specialized Loan Servicing with no regard given to the undue stress and hardship it is creating. Both companies deflect any responsibility. If additional information is needed, kindly reach out to me as I will quickly respond to any additional details needed to resolve. Much appreciated. As always, XXXX XXXX P.S. Depending on any email file size limitation, the documents to both of these institutions may need to be sent in additional emails and multiple faxes. The ( 4 ) PAGE CFPB document dated XXXX lists all of the documentation I am providing. XXXX XXXX DOES NOT PROVIDE AN EMAIL - FAXING THIS DOCUMENTATION : ( XXXX ) XXXX
|
| 01/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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I have had a multitude of issues with Specialized Loan Servicing.
XXXX ) I applied for a loan modification in XX/XX/XXXX. According to SLSs website, loan modification was approved. Unfortunately, I never received the loan modification package as required by CFPB regulation 1024.41 ( c ) ( 1 ) ( ii ). SLS was unable to provide a tracking number for the modification package. According to the USPS informed delivery, the package was not sent by USPS either.
I filed a complaint with CFPB, on this clear violation of the CFPB regulation 1024.41 ( c ) ( 1 ) ( ii ) which requires the lender to ( ii ) Provide the borrower with a notice in writing stating the servicer 's determination of which loss mitigation options, if any, it will offer to the borrower on behalf of the owner or assignee of the mortgage. The servicer shall include in this notice the amount of time the borrower has to accept or reject an offer of a loss mitigation program as provided for in paragraph ( e ) of this section, if applicable, and a notification, if applicable, that the borrower has the right to appeal the denial of any loan modification option as well as the amount of time the borrower has to file such an appeal and any requirements for making an appeal, as provided for in paragraph ( h ) of this section.
In lieu correcting the violation with the original Loan Modification that was not properly delivered to me as required by CFPB regulations, SLS sent a new loan modification that was substantially different than the original Loan modification including a higher down payment. This leads to the second issue with SLS.
XXXX ) Before the expiration of the loan modification SLS sent in lieu of properly correcting their violation on the XXXX loan modification, the online account information updated to show that somehow SLS had received Verbal Confirmation of Acceptance on XX/XX/XXXX. Screenshots of the account will be included with this complaint. On the advice of my attorney, I have only communicated with SLS in writing. Because the status of the modification changed prior to expiration of the Modification Due Date and I had not spoken to anyone with SLS, I sent a Qualified Written Request/Request for information under RESPA. I requested information on the Verbal Confirmation of Acceptance noted on the account. A copy of this letter will be attached.
Shockenly, I received a response to my Request for Information which claims SLS does not accept verbal agreements on Loan Modifications with no explanation on why the account showed Verbal Confirmation of Acceptance received on XX/XX/XXXX.
One can only conclude that the purpose of the account status change prior to the deadline of XX/XX/XXXX was to confuse the borrower and further the violation committed with the original modification.
XXXX ) I received a letter stating the loan had been referred for foreclosure. To prevent foreclosure, I completed a loan modification application in an attempt to rectify the account. Conveniently now, with the XXXXst loan modification packet that was never properly delivered to me and the subsequent loan modification status changed on the account prior to the deadline, the only option offered now is short sale.
There has never been a properly executed loan modification offer starting with the first error in failing to send the loan modification packet in writing. The original violation of CFPB regulations has never been corrected. The subsequent materially different loan modification did not address the original complaint filed to CFPB. Then, prior to the deadline for that loan modification, SLS changed the status of the account erroneously and deceptively.
There appears to be a systematic attempt by SLS to make loan modifications difficult, if not impossible through not following CFPB regulations, intentionally not delivering loan modification packets, and the use of their online customer portal to deceive and confuse borrowers in order to ultimately run out time and foreclose.
|
| 01/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My wife and I purchased a home in XX/XX/XXXX. We had a great experience with our mortgage broker. As is common, shortly after the close of the sale, the mortgage was sold to XXXX XXXX XXXX ( SLS ). That 's where everything went downhill.
When we got our loan, we were told by our mortgage broker that our PITI would be {$4400.00} per month since we chose to escrow for taxes and insurance ( we did n't have to since our downpayment was significant ). For some reason, SLS was billing us too little ( I do n't recall the exact amount but is was about {$1000.00} less than what we were paying ). Regardless, we continued paying {$4400.00} every single month. After several months, I contacted SLS and said that something was wrong with their billing and that they needed to review their billing. Nothing changed.
I contacted SLS once again in the Spring of XXXX ( do n't recall the date ). They finally took action and were supposed to have fixed everything. They finally realized that our PITI should have been {$4200.00} - which is still more than {$200.00} less than what we faithfully paid every single month and on time. They even sent us a check for an escrow overage of {$1100.00} after they supposedly fixed everything. Then, starting in around XX/XX/XXXX, they starting sending bills stating that our account was delinquent! How can this be when we overpaid every month and they even sent us a check for the overage?!
I contacted our original mortgage broker about the issue in XXXX and he had someone in his company contact SLS on our behalf. We were told that SLS would be contacting us. That never happened!
Finally, on XX/XX/XXXX, I sent SLS a letter detailing the issues from the inception of the loan. Shortly thereafter, I received another statement from them stating that they were trying to collect a debt - to the amount of {$4100.00}! My wife noticed a substantial decline in her stellar credit rating which is absolutely ridiculous. And, they are charing us late charges! How can this be when we were NEVER late and we were OVERPAYING?!
On XX/XX/XXXX, I called SLS and spent an hour on the phone with 3 individuals. First, I spoke with a gentleman named XXXX. After several minutes of researching our account, he found an error in XX/XX/XXXX where they ( SLS ) made a mistake and misapplied {$3600.00}. In fact, considering that we had been still overpaying each month, with the late charges and this amount, we were still overpaid in our account. I asked XXXX to remove the late charges and he said that someone else would need to do that.
Then, I was transferred to XXXX ( not sure of spelling ). I explained the situation to him and he said that he did n't have the authority to reverse the late charges, but would present the case to those who could and said that it should n't be a problem and it should be corrected in 2 business days. I asked him about fixing our credit rating and he said that this was handled by another department.
When I was transferred this time, I got to speak with XXXX. I explained our issues AGAIN and she was very nice and promised me that I would receive a call the very next day. That would have been XX/XX/XXXX and I am still awaiting that call.
I did finally get a response to my letter of XX/XX/XXXX, supposedly written on XX/XX/XXXX, although we did n't receive it until several weeks later. All they said was that they received our letter, would investigate and respond in writing in the time permitted by state and/or federal timeframes. As of today, XX/XX/XXXX, we have not received their findings.
Apparently, my conversation with XXXX was fruitless as I got another bill dated XX/XX/XXXX for {$8200.00} - {$4000.00} more than what our PITI should be!
This company is incompetent, irresponsible and has damaged our credit by their continual mistakes. We are held hostage by them now that they own our mortgage. Other than refinancing, there is nothing that we can do.
We would appreciate your assistance in this matter.
|
| 03/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
Specialized Loan Servicing bought my mortgage when my regular one went bankrupt. My son and his wife declared bankruptcy over a year ago, his name is the same as mine, they divorced and he moved back home for awhile. SLS got a credit report from some agency stating I had declared bankruptcy and so they had to stop taking my payments. I ASSUMED they weren't LYING to me, and made several payments to catch up ... when I just looked up my statements for Insurance FRAUD being played on me, I found I wasn't in arrears like they said. They just started REPORTING MY PAYMENTS ans not being made. I have called 3 times and they state I have to change the credit company 's data, I asked them what social security number they e=were getting a report on and they admitted it was my son 's. They repeatedly since have REPORTED my payments not-paid.____________________________________ _________________________________________________________________ These are copy and paste : XXXX XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN SPECIALIZE XXXX -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN SPECIALIZE XXXX -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN SPECIALIZE XXXX -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX No request for payment -- -- -- -- -- - ( Stopped requesting payments ) -- -- -- -- -- - XX/XX/XXXX ACH DEBIT Specialized Loan Speedpay-S XXXX - ( Stopped Autopay ) XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- - XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- etc ...
For the month of XX/XX/XXXX, they took 2 payments on the same day. -- -- -- -- -- -- -- -- -- -- -- -- -- - Previous Balance on XX/XX/XXXX {$13000.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 1 Deposits and Other Additions ( Credits ) + XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 4 Checks and Other Charges ( Debits ) - XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - -- -- -- -- -- -- -- - Ending Balance on XX/XX/XXXX {$8500.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Checking Account Transactions -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT Specialized Loan Speedpay-S XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XX/XX/XXXX ACH DEBIT SPECIALIZED LOAN BILLPAY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- - XX/XX/XXXX SERVICE FEE XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - DAILY BALANCE SUMMARY -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -Balance Date- -Balance Date- -Balance Date- -Balance Date -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XX/XX/XXXX XXXX XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -
|
| 04/22/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
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Specialized Loan Servicing LLC took over loan in XXXX from XXXX XXXX, I had reported then then in XXXX to CFPB and they straighten it out. I have a appraisal of {$780.00} XXXX and only borrowed {$150.00} XXXX with fixed rate on conforming good residential property.I have never been late. This company puts a draft into my account to be paid .I open mail to see a letter saying i am not making the correct amount of a payment HOW IS IT POSSIBLE THE DRAFT IS PAID AND I HAVE NO NOTICE OTHER THAN THIS XX/XX/XXXX SAYING I OWE {$1.00} I have the letters to send. When the bank shows there is no missing payment YET THIS PAPER SAYS BECAUSE IAM NOT PAYING THE CORRECT AMOUNT .The draft from them has never changed. AFTER 15 calls i finally in the last two days have spent 8 hours a day talking to them .They refuse to mail me anything that has dates amounts with what they have done. The last person i was transferred to is XXXX in the customer assistant section. You can not get phone numbers no one ever calls back YOU HAVE TO HOLD THEY ALL SAY THEY CAN NOT GIVE SPECIFIC INFORMATION OR MAIL OR EMAIL,,,,, ONLY customer service Even in the so called escalations dept they refused to send me any documents about what they are doing.One person not sure i have phone records her name XXXX said the only two letters sent was one in XX/XX/XXXX and one in XX/XX/XXXX saying i was behind in taxes .I paid {$1400.00} XX/XX/XXXX only having a small balance i paid all but a couple of XXXX the tax due in XX/XX/XXXX I SENT IN the bank received a refund .BECAUSE this company wants to create a way to attach my property illegally .I paid my taxes and my bank shows a refund from the tax people .SIS had no right to pay XX/XX/XXXX the money they admitted they had not called to see what was paid first. XXXX told me they created a escow account there is nothing i can do about it. I begged her for a fax number she said she did nt have one and it takes days to get looked at.I said both of us are paying the taxes and you did not have the right ... the amount was not due until XX/XX/XXXX THE LAST AMOUNT LEFT WAS PAID XX/XX/XXXX leaving only a couple of XXXX There was a couple of calls made but it sounded like a phishing call ... how can a lender operate without giving employees access to the files or disclose the information to the consumer PRIOR TO taking action .Then refusing to give details I said to XXXX isnt there a way to show my payments to the tax people she said no THE ONLY WAY IS TO HAVE THE TAX PEOPLE SAY THEY MADE A MISTAKE. The tax is above reproach doing a good job. The payments take time to be updated in the system .The mail has been affected with covid I had called their office in XX/XX/XXXX to see what programs they had for covid relief I was told there was none ... I dont know what they have done ... ... i only have this letter saying they have me owing for what i paid directly to the tax office .XXXX tried to say the tax people sent them a bill somehow i doubt that .Even if they did .Somewhere it has to show my payment ... I believe this is another scam.The facts of sending money are usually documented prior.The people at a real lending institution do not act so secretly..i can not get thru to tax people until after XXXX it says on the web site, ,i have a email to one of the la tax people because when i was sent refund i was not clear why???? they have suspended {$980.00} in a escrow account I asked XXXX did she get any fees sent to her from the escrow as this loan is only since XXXX or late XXXX she would not answer.I will get my hud statement I can send what they tried to do with loan care in XXXX until i caught them I spoke to the so called tax dept a nice girl who said she could not mail me anything, I will get the names and phone records to your office, SIS IS A PREDATORY LENDER NOT AFFRAID OF ANY AGENCY Its as if they are i hate to say what i think very strange to have these type of conversations in America PLEASE HELP THANK YOU
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| 04/20/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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I am extremely upset for how I have been treated by SLS company ( XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX , CO XXXX during my request for a modification. I have been in the mortgage industry for over 23 years, I know the business, I know how loans work and I was still bewildered and confused during the process. The lack of caring by the professionals that I spoke to was astonishing, the lack of taking steps to know what the previous service rep had done and committed to, the repetition of explaining over and over and over again and sending proof that I had made my mortgage payment during the lengthy process. I had to step back from this process after I was completed because I was so upset, exhausted and angry at SLS that I would have not been able to tell you my experience. I do not want this to happen to another family. Again, I know the mortgage language, rules, etc. and I was still confused and upset at the process and by how they treated me. I can not imagine a family going through what I went through, holding a job, taking care of kids, running a household. Shame on SLS for their lack of professionalism, common sense and disrespect for their customers. In XXXX XXXX I was made aware that my payment would go up by {$2000.00} to {$5500.00} PI approximately. I could not afford this increase. I am a single working mom of XXXX young children and I do not receive child support from their father. When I left my children 's father I refinanced my home and was only able to qualify for a 10 year interest only at that time so I took it. Those 10 years went by quick and I was left with the {$5500.00} payment. I applied for a modification and they offered a modification of {$4500.00} instead of the {$5500.00}. During the same time i was seeking the modification I was attempting to refinance my loan. I was extremely careful to make the payments so that I would not damage my credit. I made my XXXX payment by calling it in. On XXXX XXXX I called to make the {$5500.00} payment and XXXX took that payment. I then received notice that I did not make my payment and I looked at my account and they did n't take the payment. I did n't spend that money because I knew it was not mine and that there are glitches in banking systems and knew it would eventually be taken. On XXXX XXXX , XXXX I spoke with XXXX at XXXX and he told me that I did make my payment and that it posted on in XXXX Again, I told him that the money was still in my account and that they had to take it. He said, no we took it ... .and I told him no I still have the money in my account. I received another notice that I did n't make my payment. So I called again. On XXXX XXXX I spoke to XXXX and she showed that payments were taken on XXXX XXXX and XXXX and XXXX XXXX and that she did n't understand why I was receiving letters so she would have XXXX XXXX call me. The money was still in my account. On XXXX XXXX XXXX told me that they received a payment on XXXX XXXX for {$4500.00}. On XXXX XXXX I still had all of the payment money in my account and still receiving letters that I was delinquent and still being told by SLS reps that I had in fact made my payment. All this time worried, horrified that SLS would report me being late on my mortgage destroying any chance of refinancing my home loan. This went on and on. On XXXX XXXX I spoke to XXXX and she said that she would take my payment and waive the processing fee but did n't tell me that she could n't take a payment from a saving account only checking accounts. On XXXX XXXX I called spoke to XXXX again to let them know the money was still in my account. She realized the reason due to the money being in a savings account and not checking. I transferred the money and she took both XXXX and XXXX payment. XXXX then told me that I would have a 30 day late on my credit report. I was horrified. I told them how it was not my fault
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| 03/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan # XXXX RE : XXXX XXXX My name is XXXX XXXX. I need someone of authority to reach out to me A.S.A.P. I spoke with XXXX XXXX claimed to be a supervisor ) last week. XXXX is very unprofessional and does NOT need to be a supervisor, she discriminates against borrowers receiving assistance Please pull all 3 calls with she and I. I do get irate but its because she isnt looking into the facts, and she takes this personal and shes mad I cursed her out.. This is business, not personal. I have made several attempts to find a manager over her but she makes it her business to not let anyone talk or respond to me, only her and this is unfair. I need a real manager reach out to me PLEASE! A supervisor shouldnt do the things she has done. The funds have not been allocated to how HAF intended. They have not taken funds from Principal and apply to the payments. The put funds towards my escrow, which I did not request. I spoke with XXXX when loan first transferred and the call was recorded, I advised her not to process anything to escrow unless its the {$790.00} they posted to fees ( which XXXX told them to do, not HAF ). XXXX should not be a manager, she is horrible. She has very poor customer service and have a customer is wrong, she right attitude. She was nice at first and soon as she saw the funds were from HAF, she instantly stop reviewing the loan when initially she stated she would research. She called me be in a minute and said she see funds are from HAF and everything is posted as it should. She didn't research anything. She discriminated against me because I get public assistance to pay my mortgage. Knowing that changed her entire demeaner towards me. Listen to the last 3 calls with XXXX, you'll see. She has belittled me and I'm so tired of it. She isnt trying to assist me since funds came from HAF.
I need my XX/XX/XXXX payment posted as HAF intended with the funds you received. Not how a discriminatory manager XXXX is, she needs to be fired. She makes me feel less of a person because I get public assistance. I'm tired of going back and forth with everyone and I'm getting nowhere. My current due date should be XX/XX/XXXX once payment is posted that you choose to apply to escrow and principal.
I got this message below on XX/XX/XXXX and as of today, nothing has been updated because of the XXXX lady. Her demeanor is not to help people getting assistance. I have included my agreement with HAF so funds can be allocated the correct way. I also had additional funds in unapplied that has disappeared.
Specialized Loan Servicing to : XXXX XXXX XXXX XXXX Thank you for your inquiry. As I attempted to explain the posting of funds were as instructed. There was a reversal completed on XX/XX/XXXX, in the amount of {$3000.00}. These funds posted towards XXXX payment for {$1400.00}, escrow for {$700.00} and the remaining {$940.00} is in the suspense account. You requested the escrow funds be reversed and reapplied towards XXXX payment. The estimated turn around time can be 3 business days. Escrow activity will not show up online. This can be seen by requesting a payment history or viewed on the billing statement following the transaction. If you would like to put a Cease & Desist on all phone calls, please send in your request to XXXX. In addition, your abusive language will not be tolerated. If you need additional assistance all phone conversations, emails or chats will have to stay professional. Thank you XXXX teller XXXX SLS accepts calls from relay services on behalf of hearing-impaired borrowers. If you have questions that are general in nature, you may utilize our new virtual agent, XXXX. Simply click on Ask XXXX wherever the banner appears. A dialogue box will populate allowing you to pose your questions. XXXX will search our database and provide you specific information without the need to search the site. BANKRUPTCY NOTICE - IF YOU ARE A CUSTOMER IN BANKRUPTCY OR A CUSTOMER WHO HAS RECEIVED A.
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| 11/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ) owned a condominium through their trust. That condominium was ( and remains ) subject to a deed of trust securing a mortgage loan serviced by Specialized Loan Servicing ( Specialized ). In about XXXX XXXX, I called Specialized and informed it of my fathers ( and his wifes ) death, and that I am the successor trustee of the trust. On XX/XX/XXXX, Specialized sent me an email acknowledging that call, indicating it was processing a Borrower Deceased Notification ( Case ID XXXX ) see Attachment XXXX. Specialized then sent a letter ( dated XX/XX/XXXX ) addressed to my father at the address of his last residence ( an assisted care facility ) see Attachment XXXX. I received that letter on or about XX/XX/XXXX.
Specializeds XX/XX/XXXX letter sought certain information and documentation, and said to call XXXX with any questions. I responded by sending Specialized a letter, dated XX/XX/XXXX, enclosing the following : ( 1 ) Certified Death Certificate pertaining to my father ; ( 2 ) my fathers trust ; ( 3 ) the First Amendment to my fathers trust ; and ( 4 ) the Second Amendment to my fathers trust. ( See Attachment 3 with unsigned copy of the letter I signed an sent ) Up until XX/XX/XXXX, the monthly payment to Specialized was made by auto-bill pay Specialized deducted the payment from my fathers account at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). Upon my verbal notice in XX/XX/XXXX that my father had passed away, Specialized apparently halted the auto-bill pay the XXXX account had adequate funds to make the monthly payment. I received no paper bill despite Specialized failing to conduct the standard auto-bill pay deduction.
On XX/XX/XXXX, I received an automated call from Specialized ( at number ) requesting I call it regarding the account. That automated call was repeated on XX/XX/XXXX, at which time I called Specialized at the number provided ( XXXX ) and was told by the representative that she could not speak with me regarding the account because I am not an authorized person on the account. I next heard from Specialized when I received a Mortgage Payment Reminder Notice in the mail, addressed to Estate of [ my father ] at my home address. ( See Attachment 4 ). This means Specialized clearly received my XX/XX/XXXX letter with the certified death certificate. Otherwise, the Mortgage Payment Reminder Notice would have been sent to my father ( not his estate ) at his last known address ( not my home address ). The Mortgage Payment Reminder Notice purported to apply a {$22.00} late charge for the XX/XX/XXXX loan payment.
When I called Specialized to seek an explanation as to why a late charge was being applied when Specialized itself created the circumstances leading to the missed payment, I was told by the representative that she could not speak with me regarding the account because I am not an authorized person on the account. She also indicated she could not allow me to speak to a supervisor because I am not an authorized person on the account. The one thing she could do, was transfer me to the payment department in order to make the XX/XX/XXXX payment which would be subject to a {$12.00} additional fee.
In summary, after my father passed away and it was notified of his death, Specialized halted the auto-bill pay on his loan, failed to send a paper invoice for the XX/XX/XXXX payment, refused to discuss the account with my fathers successor trustee ( me ) despite receipt of a copy of the trust and trust amendment specifically naming me the successor trustee, and refused to allow me to speak to a supervisor to try and resolve the stalemate created by Specialized. At the same time, It added a late fee and a {$12.00} additional fee when I tried to make the XX/XX/XXXX loan payment.
I can not begin to express my outrage regarding these actions by Specialized, taken in the immediate shadow of my fathers death.
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| 06/12/2019 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Older American |
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I received a letter from Specialized Loan Servicing, saying that if I didnt pay the amount from a reinstatement they sent to my daughter in her email address, they were going to foreclosure my house. This was a credit line that was sold from XXXX to other lenders that I had no knowledge of for 10 years because I thought it was included in my loan modification from XXXX XXXX XXXX since they took over my loan. Anyways, they sent the first reinstatement for the amount of {$30000.00} due XX/XX/2019. I couldnt meet the deadline because my daughter provided the funds and it took a couple days for the check to clear. She called on my behalf and asked for a second reinstatement. The second reinstatement was for the amount of {$30000.00} and I asked for this one to be emailed to my daughters email address. We received it on XX/XX/2019 and once we received it, we went to my bank and did a wire transfer. My daughter called on my behalf on XX/XX/2019, to see if they had received the funds, and the customer representative she spoke to said, my account was still showing delinquent for the amount of 8,000 something. She asked why, and after putting her on hold for 30 minutes, they told her it still showed delinquent because they miscalculated the attorney wages/legal fees in the reinstatement. How is this our fault? They are a big corporation and they are supposed to have qualified people drafting these kind of legal documents. Not only that but they had not one opportunity to catch this mistake from their part, but twice when they sent the second reinstatement. I did everything on my part in paying on time in the time frame requested. I was told by multiple customer service representatives on recorded phone calls that once I payed the reinstatement amount my account was going to be off delinquency and I could start making my payments on time, and that they would stop the foreclosure process set for XX/XX/2019. My daughter has been calling since the XXXX of XXXX, every other day, on recorded phone calls trying to get an answer from them as to how they are going to resolve this issue and the status of loan and house. Every time she calls they transfer her to different departments and tell her a supervisor will call her in 24-48 hrs. She talked to a supervisor named XXXX on XX/XX/XXXX, and he said he was going to send it to the cash department to look it over and fix it. Its been two weeks and still no response. Today is XX/XX/2019 and she was given the same response. This time they said a supervisor by the name of XXXX again, was going to call her today, but their credibility at this point is zero. Only thing they say is that yes its still reflecting that overdue amount of 8 thousand something and that the house is not under foreclosure and they have no answers for us other than that. They keep saying they sent it to an escalation department where a man by the name of XXXX was supposed to call my daughter 2 weeks ago and we still havent heard from him or anyone. We are going on a month in 2 days and we still have no answer from them. Im very frustrated and upset with the level of unprofessionalism from this company. We paid the amount set forth in the reinstatement and now its not valid? This then makes me question the validity of my debt with this company because they are supposed to have qualified people drafting these type of legal documents. Now they turn around and say its not valid? Where is their ethics and credibility as a company. Its almost as if they want me to lose my house. I just hope to hear from someone because its going to be a month and I still have no answers. Not knowing the certainty of the faith of my house and loan is aggravating. I also hope that just as they hold their customers accountable, I hope they hold themselves accountable for the mistake they did with my reinstatement. This whole process was supposed to be smooth process and it has been nothing but a nightmare.
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| 04/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I am trying to work things out with the servicer of my XXXX XXXX owned mortgage loan, Specialized Loan Servicing. I have been dealing with XXXX XXXX and they have been trying to file paperwork to foreclose on me through the court. Now I am getting letters from SLS indicating they are now the servicer on the loan, although I do not recall receiving any specific paperwork telling me my loan had been transferred. The bottom line is that I have a good paying job and also receive Social Security and I can afford my mortgage payment. Due to some investment losses, a cut in hours and my wife 's XXXX diagnosis a few years ago I struggled financially and missed some mortgage payments. At that time the loan was serviced by XXXX and I applied for a loan modification and was approved. I made the agreed upon trial modification payment for several months awaiting XXXX to finalize the agreement. This never happened -- XXXX gave me some excuse about my income but would not be specific about the exact details. When pressed they told me that I just did not qualify and that I needed to pay back the full amount of late payments as well as late fees, Attorney fees, etc. I could not afford to do this. The loan was then transferred to XXXX and I tried to engage with them but could not make any progress, and they escalated this into the foreclosure court. I responded to their claim and then the loan apparently got transferred to Specialized Loan Servicing. I have attempted to open a dialogue with SLS but have made no progress. Instead I am bombarded by collection calls at all hours ( including very early morning ) demanding that I reinstate the loan. I have since found that my loan is owned by XXXX XXXX, and that they rolled out several new homeowner assistance programs last year. I want to know why SLS is refusing to consider me for any of these GSE programs and is relying on the findings of XXXX from 2-3 years ago instead of reviewing my CURRENT and correct financial information? I feel they are denying me access to government and internal programs that they are required to consider me for.
I refinanced into this current mortgage loan in XX/XX/XXXX. There were no problems and I made my payment as agreed for over 10 years. In XX/XX/XXXX due to the market crash and recession, I had to short sale a property and my hours were significantly cut and to survive I had to file bankruptcy. To make matters worse in this same time frame my wife was diagnosed with XXXX XXXX and she soon lost XXXX XXXX of her XXXX and ability to function. I was overwhelmed and at that time fell delinquent on my loan that was held by XXXX at that time. As I got back on my feet I contacted XXXX and applied for a loan modification which they approved ( attached ). I began making the three trial payments with the promise that I would receive a permanent modification at the end of the process. After making the third trial payment XXXX disappeared on me. I tried to find out where the permanent modification paperwork was, I tried to get a status, no one could give me any answers. I continued making the monthly trial payment for a few more months, but then I received a letter stating that I did not qualify for a permanent solution due to my income. There were no specifics given as to what income was used or how they calculated it, just very vague. Then the loan was transferred to XXXX I tried again to engage in order to be reviewed for government and internal homeowner assistance programs since my hours had increased and because I was now receiving SSI income as well. Despite multiple attempts to get a review open of the current finances XXXX obstructed me at every turn. Considering that this loan is owned by XXXX XXXX, this behavior is outrageous and egregious. Now that the loan is with SLS I have tried to engage but they are engaging in the same obstructionist tactics. I am filing a formal complaint against Specialized Loan Servicing.
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| 01/18/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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This is a complaint about the " complaint '' that I previously submitted on XXXX/XXXX/XXXX that is still not resolved. See complaint # XXXX. I was hopeful that this bureau actually had some governing power over a mortgage company that obviously has their own agenda and a long track record of dishonorable business practices. Specialized Loan Servicing is a corrupt company that uses unfair business practices and has absolutely atrocious customer service. If I am correct, and they have their own agenda of stealing peoples homes, then I have to say their representatives and supervisors ( I 'm using the term supervisor loosely ) are very good at their jobs. They are outstanding at delaying and misleading the customer. I would actually commend them for being so cleverly unethical if they are in fact trying to swindle home buyers. On the flip side ; if SLS denies they are TRYING to delay, mislead, and take advantage of the consumer ... then well ... I would have to say this is the worst managed and trained staff that I have ever dealt with. The company has NEVER returned a single call, which includes returned calls by specific supervisors and even appointment scheduled calls. This goes beyond negligence and leads one to believe it is a tactic. There is no accountability with miss information that is given to the customer. We were not provided monthly statements with accurate due amounts. The accurate amounts due were not recorded on our account until XXXX/XXXX/XXXX. We did not get a statement at all in XXXX XXXX after completing our Modification Trial period in XXXX XXXX. We signed new loan paperwork and mailed it in the middle of XXXX. It showed our estimated payment including escrow to be approximately $ XXXX/month. Because we did not receive a statement, I contacted SLS and was told by the representative that I did not receive a statement because the loan was now in " underwriting '' due to changes through modification. She told me that I would not have a payment for XXXX. On XXXX/XXXX/XXXX, I received a statement that showed I owed {$6700.00} ( way wrong amount ) for XXXX and another {$6700.00} for XXXX plus a {$190.00} late fee for XXXX. I called SLS immediately and talked to another representative named XXXX, who again assured me that this was just their two entities not talking to each other. He said this bill was not accurate. He assured me that he could see from the modification on file that my payment was now {$5000.00} and that the first payment was due on XXXX/XXXX/XXXX. He added that he was positive their was no payment due for XXXX. He " advised '' me to send only the {$5000.00} and to ignore the earlier statement. This was all corroborated by a supervisor by the name of XXXX with ID # XXXX on XXXX/XXXX/XXXX after he had listened back to the tapes and admitted that both representatives had told me that I had no payment for XXXX. XXXX has since avoided my calls and refuses to call me back. The latest was this Friday, XXXX/XXXX/XXXX, at XXXX when a representative told me XXXX was on another call and he would call me back after he was done with that call. It is now Tuesday evening, XXXX/XXXX/XXXX and still no call. This is just an example of the disregard for customer service and lack of professionalism with this company. We have counted nine times that they have not called us back when promised and once they even hung up on us. When we complained about that a week later, they replied, " we must have gotten cut off ''. Why did they not call me back? They verify EVERY number I have EVERY single time I call before the conversation even starts! This company is beyond abysmal!
Finally, they have sent a " Notice of Intent to Foreclose '' with a deadline of XXXX/XXXX/XXXX. We believe they are deliberately drawing this out so they can foreclose on our property. Can you actually step in and help? If not, let me know if you are powerless and we will seek legal representation.
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| 08/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/2019 I made a mortgage payment to Specialized Loan Servicing # XXXX, on XX/XX/2019 I had a payroll check bounce to me which caused my account to be in the negative, I contacted SLS and informed them of the situation and that the payment I had just made might bounce and I wanted to make another payment from a different account in order to ensure no late would occur on my loan, XXXX from SLS on the phone told me that this was not necessary and that if a payment was returned they would repost it and I could ensure the funds were available. On XX/XX/2019 my payment to SLS bounced and I called again to inform them of the situation, I then made arrangements for a new payment to post on XX/XX/2019 when my payroll check was made good, I also set up another payment for XX/XX/XXXXto be taken out on the XX/XX/XXXX. SLS took out both payments, these payments were the first to pay for the XX/XX/XXXXpayment that had bounced, and the second payment on XX/XX/XXXX was for the XX/XX/XXXXpayment, I was not late at any time for XX/XX/XXXX. I then made a XXXX XXXX payment on XX/XX/2019 for the XX/XX/XXXXpayment after talking to XXXX at SLS who informed me that I needed to send a payment via XXXX XXXX in lieu of paying over the phone, I asked him why I would need to do this and he stated that the payments I made in XX/XX/XXXXwere incorrectly posted and being held and he was taking care of this to ensure the problem was fixed.
On XX/XX/2019, I talked to a XXXX at SLS who informed me that they were refunding me my two payments I made in XX/XX/XXXXand then going to require me to then send them again XXXX XXXX, I was shocked at this and asked him to clarify how they could justify refunding me payments that they had set up with me, received, cashed, and taken from my account and then tell me that they would refund me these payments and require me to then send them again which would cause me to then be late and they would then add on fees, and collection notices. I asked him when this would be happening and he said it would take two weeks, I pointed out to him that at this time I was current and paid ahead on my mortgage and that if they then refund me two payments and then take two weeks to return those funds that would cause me to be late again, and would cause me undo financial harm since I had in fact made those payments. He had no explanation and told me he would escalate the situation to management which would take two weeks for them to respond.
Now on XX/XX/2019, SLS has reported to my credit report ( 2 ) 30 day lates, and ( 1 ) 60 day late when in fact I have NEVER BEEN LATE! Due to the late 's reported to my credit I was contacted by XXXX XXXX XXXX XXXX and they informed me that because of the late reportings to my credit report for my mortgage by SLS that they cancelled my credit card. I was also contacted by XXXX XXXX where I have a XXXX XXXX Line of Credit and they also informed me that my Line of Credit which I use to XXXX XXXX as a XXXX XXXX has been cancelled due to the lates that SLS has reported showing me with ( 2 ) 30 day lates and ( 1 ) 60 day late. This is devastating I have now lost my ability to obtain building supplies and I have lost more than {$15000.00} in income for this month alone without the ability to perform. I have lost my credit card that I use for expenses of my job due to the misrepresentation by SLS.
SLS has committed Predatory Lending Practices by these actions, they have erroneously reported my as late when I am not, they have harassed me by taking funds from my account on time and then trying to tell me they will eventually refund me those funds yet now report me as late. They have damaged my credit, and seriously damaged my ability to earn an income with their actions.
I have attached all payments showing posted to my account to verify that SLS has in fact received all payments on time and that SLS has no basis for these claims.
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| 03/23/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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XXXX XXXX, XXXX. Servicer/Lender PredatoryLoan ( ARM ) XXXX ( 5 year fixed -interest only, 25 year ARM ) apparently funded by XXXX . Originated XX/XX/XXXX .In XX/XX/XXXX as homeownerNOT LATE we asked to do a principal reduction @ the time we were told & have written communication along from several employees, executives " we do not know who your investor is? '' All of which is documented via email, phone conversations, certified/registered mail. In addition, they reported us late, accelerate on our home by certified mail receipts, created a short sale, declined all requests to pay off loan in full, declined purchase offers all while NOT LATE! They still could not find out who are investor was. NOt too mention they tried to decline payments WHEN WE were not late. They told us " you have to go late to find out who your investor is. '' Every employee email & executive indicating such. Back & Forth for 2 years, Again still declining any attempt to discuss principal reduction, I even asked " if you do n't know then where are my payments going to? '' They spent over XXXX hrs telling me how to write a hardship letter, what it has to say, how to word yet still declining every attempt to do a principal reduction, & purchase/payoff loan.Through the years we have hired/paid different attorneys, non profits, mailed letters, individuals, spoke with past & present employees WE BLAME THEM & RELIED on their advise by doing exactly what they told usto do.They PUTT US IN THIS POSITION & ALL OUR MONEY LOST. Presently, now we have NOD, Trustee Sale date XX/XX/XXXX. Again they ignore our letters & WE paid AGAIN ATTY & NON PROFIT of which get the same results & at our expense TO HELP US. We finally took their advise went late. Still to get the same answer " we do not know " who your investor is ( all documented ) & still turning down any concrete answers AND OUR expense they would reinstate our loan after months & months. During the time & after we took their advise we attended seminars, spoke to attorneys, contacted agencies/individual, wrote letters, again NOTHING! Everyone seems to have an interest in our property or own it, yet no one can tell us who the investor is. Currently, now Specialized Loan Servicing claiming to be the lender, creditor, debtor all in one acting on behalf of a lender /investor claiming to have interest & own our home? THe Mortgage Law Firm XXXX XXXX XXXX. indicates in the NOD & NOTS they are acting on behalf of the Lender, our the lender yet we still have no idea who owns our property as we thought we do? There is a scheduled NOTS XXXX/XXXX/XXXX. Specialized loan Servicing or the Mortgage Law Firm, XXXX XXXX XXXX, XXXX as Trustee for the XXXX XXXX XXXX XXXX XXXX , XXXX Mortgage Pass Through Certificates WHOEVER is the LENDER NOW contradicts IN all their written correspondence have not only an interest, claims to owns, acting on behalf of.., duly authorized for..attorney-in-fact ... YET ALL ALONG the original contract lender I signed did not even know who are investor was? How can someone sell, transfer, assign if the original entity i signed did n't even know? All these people, institutions have requested personal & confidential financial information we have complied WITH no results, They IGNORE all of our requests both by Attorneys, Us, NON profits, individuals & AT OUR EXPENSE AGAIN!. It has costs us THOUSANDS & THOUSANDS OF $ . We ARE NOT LATE ON OUR PROPERTY TAXES NOR INSURANCE EVER.NOW we defamed on title, there is NOTS, they continue to ignore all communication by passing me from one person to the next, say one thing doing another, ignoring correspondence from counsel, non profits, individuals & us. THey use computer generated letters. WE now have NOTS scheduled XXXX/XXXX/XXXX authorized agents, duly appointed people, WHICH in itself contradicts. We did EXACLTY as we were told by authorized agents, duly appointed indiv, attorney-in-fact, & employee
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| 02/27/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
Older American |
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Friday, XXXX XXXX, XXXX Specialized Loan Services ( SLS ) XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX Dear SLS : Thank you for the response to my letter dated XXXX XXXX, XXXX, regarding validation of debt for the mortgage account number XXXX.
As you indicate, you have found no errors in the documents you relied on in reaching your determination. Please provide the documents you relied upon in reaching your determination to me.
To expedite a resolution, please review this summary of facts, including the identification of documents, that I rely on to question the validity of the debt claim by XXXX XXXX XXXX ( XXXX ) on mortgage account number XXXX, your efforts to collect the XXXX debt including placing my account in past due status adverse to my credit records.
XXXX XXXX Bankruptcy Trustee final payment XX/XX/XXXX XXXX demanded {$3100.00} for XX/XX/XXXX Mortgage Payment Contacted XXXX and questioned the demand XXXX denied making an error in demanding {$3100.00} Paid RCS {$3100.00} XX/XX/XXXX XXXX loan account number XXXX showed : XXXX applied the {$3100.00} payment in XXXX to a prior claim of debt in XXXX XXXX XXXX applied prior payments under bankruptcy to a prior claim of debt XXXX XXXX XXXX applied prior payments under bankruptcy to a prior claim of debt in XXXX XXXX Contacted XXXX and questioned the financial practice of applying payments made to the Bankruptcy Trustee and my XX/XX/XXXX payment to prior claims of debt in XX/XX/XXXX, XX/XX/XXXX and XXXX XXXX.
XXXX asserted the right to collect past due debts from XXXX XXXX forward, representing a total of {$26000.00}, including {$900.00} in legal fees.
Paid XXXX {$1600.00}, the mortgage payment due under the terms of my bankruptcy plan.
Raised the issue about court documents submitted by XXXX attesting to the fact that all monies owed on mortgage loan number XXXX, in Bankruptcy, were paid and mortgage loan number XXXX, was current and in good standing.
XXXX filed a notice of mortgage change to take effect XXXX XXXX, XXXX, in the amount {$3100.00} XXXX XXXX acknowledged an error. XXXX recalculated the loan transaction history indicating payments had been received through XXXX XXXX, XXXX XXXX transferred the loan to SLS XXXX XXXX Paid SLS {$3100.00} for XX/XX/XXXX mortgage SLS applied funds to debt claimed by XXXX for the XX/XX/XXXX Mortgage XX/XX/XXXX Notified SLS in writing that the debt claimed by XXXX is disputed Paid SLS {$3100.00} for XX/XX/XXXX mortgage SLS finds no error in the documents researched The documents relied on to question the validity of the debt claimed by XXXX include court documents, mortgage payment receipts, and online mortgage records maintained by XXXX.
The court documents filed by XXXX regarding mortgage loan XXXX, the amount, {$19000.00}, to cure the default in the Notice of Final Cure Payment confirmed that the default was cured and the mortgage loan payments were current as regards to post-petition payments as of XXXX XXXX, XXXX.
XXXX did not mention additional debt including a debt for attorney 's fees in the amount of {$900.00} added to the loan and not collected. XXXX did not file a notice of change to the mortgage payment of {$1600.00}, as well.
When confronted with court documents and the loan transaction history showing that XXXX reported one set of facts, no outstanding debt, to the court ; and another set of facts to me, {$26000.00} in outstanding debt, XXXX adjusted the set of facts used to collect, from me, additional debt occurring during bankruptcy. XXXX engaged in backdating payments for a total of {$4800.00} in overpayments for a period of three months on a claim of debt.
My XX/XX/XXXX and XX/XX/XXXX mortgage payment receipts to XXXX total {$4700.00}, or approximately {$1500.00} over the actual amount due in XX/XX/XXXX and XX/XX/XXXX. This overage vanishes under XXXX financial accounting practices, which appear to apply overages in escrow to pay
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| 01/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I received a statement dated XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I mailed in a check in the amount of {$2000.00}, along with the statement stub requesting that {$530.00} be applied to my bill and the remaining {$1400.00} be applied to my principle. I reviewed the transaction history available on the SLS website, and noted that the funds had been incorrectly distributed. I spoke with a representative ( I believe on XXXX/XXXX/XXXX ) to have this corrected to reflect my initial request made on the statement stub.
I noted that I did not receive a statement for XXXX, so I called again on XXXX/XXXX/XXXX and spoke with a representative named XXXX. I asked about how XXXX payment was distributed, because the transaction history on their website is not clear. I was told that my payment for XXXX had been redistributed, but that the entire {$2000.00} was deducted from my principle. A late fee was charged because none of it had been distributed to pay my bill. He stated that he would submit a request to correct the payment for XXXX and for the late fee to be waved, since I had paid on time. I noted that the website transaction history does not match his records. He states that the website is run by a different department, so he could not help me the transaction history. I also requested a statement for XXXX bill. He stated this process would take 24-48 hours. He recommended I call back to verify that his requests were completed.
I called back on XXXX/XXXX/XXXX and spoke with a representative named XXXX. She states that she could see that XXXX requests were in progress, but that they were not expected to be complete until the end of XXXX/XXXX/XXXX. She also states that when checks are mailed with instructions on the statement stub, the cashiering department is not able to see the stub instructions and may not distribute the payment as requested. She recommends I should call a few days after mailing the check to give instructions. I have reviewed the " payment options & notices '' section on the back of my statement. It does not advise me that my stub instructions will not be followed or that I will have to call after mailing my check. I voiced that I still had not received a statement for XXXX bill. I noted that I was concerned that I would not receive it in time to make my payment on time. She offered to take my payment by telephone and wave the associated fee. I accepted and received a confirmation number.
On XXXX/XXXX/XXXX, I received a mortgage delinquency notice by mail. I called back on XXXX/XXXX/XXXX and spoke with a representative named XXXX. He states that the {$2000.00} mailed on XXXX/XXXX/XXXX were never redistributed to cover XXXX bill. He states that my payment of {$2000.00} called in on XXXX/XXXX/XXXX was distributed to cover XXXX and XXXX bill ( new principle balance is {$25000.00} ). I noted that the payment called in on XXXX/XXXX/XXXX has not yet been deducted from my checking account. He attributes this to the bank, but says the amount has already been applied to my account. I noted again that the website transaction history does not accurately reflect my principle balance or how my payments are being distributed. He states that I still have a late fee charged to my account. I noted that a request to wave the late fee was made on XXXX/XXXX/XXXX and asked if he could check on its progress. He states that the request should only take 24 hours, so it must not have been done. He reviews his records and offers to make a request to wave the late fee.
My ongoing complaints are : 1 ) The late fee has not been removed.
2 ) The website transaction history does not accurately reflect my payment distributions or balances.
3 ) No statement has been received for XXXX Bill, despite my requests.
4 ) Payment instructions on statement stubs are not being communicated to cashiering department and the need for follow up phone calls is not made clear on the statement
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| 10/26/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Approximately a year ago I inquired to XXXX about changing my mortgage interest I had since XXXX to a lower rate. I have a 1st@7.25 % & 2nd@10.50 %. I have recently retired and my income has been reduced over 60 %. I have never missed a payment and thought they would reduce it to a lesser rate. After numerous calls and filling out the MA form I was told that I did not qualify because I was current on my payments. Also it was for only the 7.25 % loan and they did not look at the 10.5 %. So I missed XXXX payments and they then sent me the forms again. I filled out all of the information again and started the process again. The reasons I feel I qualify for a reduced rate are : 1. Reduction in income. I 'm retired 2. There is a large fracking facility located next door that reduced the property value over 40 %. ( I have appraisal reports ). 3. The XXXX XXXX tax appraisal reduced the property value from {$210000.00} to {$50000.00} in XXXX. 4 : I have records showing where dust, odors, and carcinogenic vapors migrate to my property. 5. It is hard to get the appropriate rent because I have to disclose this information. 6. I purchased the property during the easy qualification standards and probably would not qualify now. I want to fulfill my obligation but on realistic terms.
During the next month XXXX kept giving me incorrect & inconsistent information : 1.They did a property analysis on the wrong property and would have used it in the decision making but I caught their error. 2. There comps were way off using houses XXXX miles away in more influent areas. 3. They did another appraisal with other mistakes. When I called them they said they could not send me the report even though I had in my hand. 4. They changed my loan representative 4 times. Every time I called to find the status I would have to explain everything all over again. Each one of them requested different documents. This went on for 9 months and I provided everything to them. The last response was it was in underwriting. After " 2 months '' in underwriting I called them on XXXX/XXXX/XXXX to check on it they told me they sold the loan to SLS. No phone call no letter. I called SLS and they said that they had the loan and all the documentations and they would get back with me. I received letters from them starting XXXX that I was behind, XXXX letter stating they had everything and if they needed anything they would let me know. XXXX letter for me to fill out another modification form. I redid all the information and sent them all the information again that the form asked for. Later I got a letter stating they have received everything except for paystubs/ tax form. I sent that along with my entire tax returns. I got letters stating they had everything. I have called numerous times during the month to talk with my " service representive ''. Each time he is not available. Left message for them to return my call..No response. Received email on XXXX that they are not considering me anymore because I was late giving them the required information. Called on XXXX to SLS again my rep not available & I got XXXX. She went on to say that they have not received the information and that they had tried to call me. When I ask when, they stated on XXXX. I told her that was from my earlier phone call that morning. There was no message, no phone number on my phone saying this. I told her that I even called later that same day because I had not heard from anyone. She went on to say that I needed to provide additional information ( leases ) etc. before they would look at it. These leases have been sent before but because all the time has passed renters have moved out and in making all the numbers not correct. So that night I got everything together again and sent it to her asking once received to call or text me. So far no coorespondance.
This has gone on way too long. All I am asking is to lower an interest rate XXXX
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| 07/01/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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SLS has had my 2nd mortgage for 6 years. I've had almost zero communication with them during this time until XX/XX/XXXX when I get a letter claiming I am delinquent and they will foreclose. I provided them proof of every payment since the beginning of the loan. Their customer service department can not explain why I am delinquent yet nobody will help assist in resolving this. Calls to supervisors are not answered or returned. Their activity is borderline malicious. I have all records of communications and bank statements and happy to provide them, it is a lot of data.
Here are my notes for the last month.
XX/XX/XXXX After being out of town during the week until this day, I received a letter from SLS stating my account was delinquent {$3200.00} XX/XX/XXXX XXXX a total of 74 minutes on the phone. Mostly with an Agent named XXXX. She was unable to verify what payments were missed, only that I was delinquent several months. XXXX claims she could only look back a year of payments. I asked for the entire payment history and she said this would have to be mailed to me. I requested the history be mailed to me.
Received certified letter from SLS claiming my account was delinquent.
XX/XX/XXXX Faxed almost 60 pages of my payment history from XXXX XXXX to SLS at XXXX. History shows no late payments.
XX/XX/XXXX XXXX received a call from XXXX XXXX , a supervisor at SLS. I explained the situation. He said he would look into my account and let me know probably on Monday.
XX/XX/XXXX Morning : left a message for XXXX asking for an update XX/XX/XXXX Received letter from SLS stating they received my letter but it needed to be sent too another addresses.
XXXX left message for XXXX at SLS asking for update XX/XX/XXXX Funny, I received a call from SLS, XXXX, at XXXX with a recorded message saying Call SLS but I couldnt understand the number. Called XXXX at XXXX immediately after and there was no answer.
Mailed all documentation to SLS in XXXX. {$4.00} tracking number XXXX XX/XX/XXXX I received a statement from SLS in the mail. This is the first time I remember ever receiving a statement from them.
XX/XX/XXXX XXXX received a call from SLS. spoke with a woman I believe she said XXXX13 minutes. She wanted to know my intentions with the house because they are going to foreclose. Her records did not show the dispute status and shes part of the collections department. She did confirm that they received my dispute letter but it could take 30 days for them to make a decision because they are so backed up. I asked why she called if they showed it was in dispute and she said their system did not show that and the only way to stop the calls was to fax a cease and desist letter.
Tracking Number XXXX XX/XX/XXXX, XXXX XXXX , CO Filed complaint online with XXXX XX/XX/XXXX Received XXXX response. I rejected SLS response. They claim they sent a letter in XX/XX/XXXX changing the loan. I never received it and they claim it was included in their response and it was not. No record of this letter exists on their website and I dont remember receiving this letter nor have a copy. Although I provided 6 years of payment history, they show they applied payments to 11 different months and still say Im due for XX/XX/XXXX payment.
XX/XX/XXXX XXXX left another message for XXXX . Returned home from travel for the last 6 days and received three more letters all dated XX/XX/XXXX, all threatening foreclosure. The new amount claimed due is {$3400.00} XXXX called customer assistance XXXX, spoke to XXXX. payment history only goes to XXXX. He would need to request a payment history. I said Ive done that before and never received payment history. He is completely incapable of telling me how the account got behind. 36 minutes in the call was ended like I was hung up on.
Received another letter today dated XX/XX/XXXX. This one was sent to XXXX address.
XX/XX/XXXX Sent letter to SLS Customer Support
|
| 10/06/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
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|
Web |
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|
Due to hardship and business loss due to a criminal partner - indicted and later charges dropped due to the defendant 's high level friends, and the loan officer who was the son of then state Senator - and my nearly {$2.00} XXXX loss in assets, and indebted to guarantee on the loans of {$1.00} XXXX, I was unable to pay off the total HELOC - I applied for mortgage assistance with Specialized Loan Servicing and they proceeded only to collect documents and over a prolonged and inefficient ( and intentional ) 4 plus months, I sought another refinance source. The note was due XXXX XXXX, XXXX, and after roughly 2 and half months to that point, I sought alternative mortgage source. I received advisement from XXXX and XXXX XXXX mortgage officer, and was at threshold of a successful refinance, having negotiated and resolved XXXX judgements from the North Carolina business within 40 days, and yet during this actual and productive effort, Specialized Loan Servicing had, after XXXX plus months of " collection and review '' declared me as DECLINED and delinquent - even WHILE I was at the threshold of a successful refinance with XXXX XXXX with the very same data and documents presented to SLS. So SLS dragged the " modification '' effort LONG over the maturity date, AND subverted my successful refinance with alternate sources through XXXX XXXX. They have left me NO alternative while they try to force foreclosure instead of truthful and competent and efficient counsel and " hardship mortgage assistance '' per their false presentation.
Also, at no point was any correspondence over email as they do not want ANY exchange in writing that can be reflected on as SLS inducements - while on XXXX separate incidents I was encouraged " If you pay a little in principal, you will probably get the modification because your loan is only interest only '' ; and another occasion, " You will probably qualify for XXXX of XXXX solutions, modification, restructure or ( do n't recall the XXXX ) '' .... so encouraging a needy and nervous citizen to stay with their cumbersome and abusive process.
I am income producer, the home has XXXX XXXX appraisal per mortgage notes, I have NEVER MISSED ANY PAYMENTS OF ANY KIND, and I offered a reduction of principal if it would help. I was qualified for a refinance after XXXX XXXX advised a resolution of the NC business judgements, which I resolved within 40 days. I had efficiently with REAL assistance, resolved these matters and was at the brink of successful refi and ready to cure the outstanding HELOC - and SLS through their intentional and burdensome process, and absolute failure at assistance, declared me delinquent and left me unable to refi and cure this matter.
I have since sought the help from XXXX sponsored XXXX XXXX XXXX XXXX in a 3rd party effort at a loan restructure. This effort has just begun as XXXX XXXX has initiated the effort as of Tuesday XXXX XXXX.
SLS had already declined a first appeal.
I am clearly NOT a risk as I have overcome great business hardship, I have personalcash assets to assist in any efforts I must perform, I and wife have a two year averaged {$9.00} plus XXXX per month income .... We have NEVER MISSED A PAYMENT OF ANY KIND. SLS did not assist us as they sought only to have me grovel through a futile document collection to only hang me out past my maturity date, then decline me.
It is worthwhile noting too that SLS prompted all of this " delinquency '' effort in XXXX XXXX with a " assistance application package '' mailed me and a phone call declaring ( falsely ) that I had missed a payment and was delinquent. It was not true. So they initiated under false pretenses a " delinquency condition '' that did not then exist. But EVERY effort sice has been simply designed to carry me over maturity date and a delinquency that they could then act on - using folds of regulatory process. CFPB must STOP this sort of operation.
|
| 03/01/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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On XXXX/XXXX/XXXX, my mortgage servicer ( XXXX ) notified me the rate on my ARM was going up to 3.625 % from 3.25 % and my payment as of XXXX/XXXX/XXXX would be {$940.00}, up from {$910.00} the year before. On XXXX/XXXX/XXXX I got notice from XXXX that they would no longer be servicing my mortgage. All payments due on or after XXXX/XXXX/XXXX were to be paid to Specialized Loan Servicing ( SLS ). Nothing else would change. So I sent XXXX 's payment due XXXX/XXXX/XXXX to XXXX on XXXX/XXXX/XXXX and they received it XXXX/XXXX/XXXX. I have copies of the cancelled check. XXXX 's payment has been received and verified by XXXX. XX/XX/XXXX my wife called SLS to verify our account number, payment amount and where to send it since this was our first payment to them and we did n't have a statement from them yet. They verified the account # and address but the amount due was now {$58.00} higher per month, up to {$1000.00}, even though nothing was supposed to change and the interest rate was still the same. I have a letter from SLS stating " No other terms of your note and mortgage will change ''. My wife went back and forth with them on this a little bit before I got involved. When I did I asked for an amortization schedule showing how they arrived at this new amount totaling an additional {$700.00} per year. Numbers do n't lie. Amortize {$180000.00} over 290 months at a rate of 3.625 % with a payment of {$1000.00}. It wo n't work. They sent me an amortization schedule with the wrong balance because they are saying I did n't make XXXX 's payment and they used a rate of 3.25 % with a payment of {$910.00}! Since then I have spoken with XXXX or XXXX representatives from SLS. Not one of them can tell me where the additional {$58.00} comes from. I pay my own insurance and my own property taxes. They have never said that was where the additional monthly amount came from. They go to talk to a supervisor and then they rush me off the phone. I have sent them a qualified written request for information in the form of an email and I have not gotten a response. I have since been told my account in delinquent and that they have not received XXXX 's payment. I have informed them multiple times that it was sent to XXXX and that they need to contact them if they think it belongs to them. They have not. They still say it is delinquent and that I have not made a payment since XXXX. The week of XXXX XXXX I received XXXX letters of intent to foreclose, so I sent them XXXX types of proof of my payment to XXXX, I sent them the interest rate increase notification with the new amount and rate and the copy of their letter stating nothing will change, I sent them XXXX 's and XXXX 's payments for {$940.00} each, so I am current until XXXX XXXX. Today they sent a photographer out to my house to proceed with the foreclosure. I have not received any communication from them whatsoever other than threatening to foreclose for payments I have not missed. They offered to modify my loan and stretch out my mortgage with lower payments. Which I think is one of their intentions ; to re-write my loan. I do n't need lower payments. I need an honest mortgage servicer that is not trying to steal my home. My loan to value is about XXXX %. This has moved from a notice of a delinquent payment to foreclosure at lightning speed. About 4 weeks, maybe less. Especially when I have n't missed a payment. Now they likely wo n't cash XXXX 's and XXXX 's payments because they consider them partial payments even though I sent documentation that {$940.00} is the correct amount. No one calls me back or even acknowledges me. I can no longer attribute treatment like this to incompetence. I think something criminal is going on. For one, they will make money on my home based on loan to value. They have never contacted XXXX for XXXX 's payment. Four weeks from " delinquent '', which I am not, to foreclosure!? Unheard of!
|
| 09/21/2016 |
Yes |
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- Loan servicing, payments, escrow account
|
|
Web |
|
|
Years Lender & Servicer Abuse-Transferred again to Foreclose-Trail of Fraud, Lender and Servicer Abuse since XXXX directed to miss payments to qualify for loan modification ( like many thousands of homeowners ) still going on! I had found I had ID Theft in XXXX and contacted XXXX Mortgage. XXXX had my loan immediately after original Lender in XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. XXXX has been missing from XXXX 's records since my first lawsuit filed in XXXX XXXX. XXXX Denied being responsible party and said I was suing wrong party. Investigations/research has continued since my closing date XXXX XXXX XXXX. Criminal activity continues, additional fraud continues with recorded transfers by XXXX, ( ServiceLink ) making it look like XXXX XXXX XXXX had loan following XXXX XXXX ( this is not true and all my records, property records previously prove there are new transfers that appear in property records that were not there before Sheriff Sale on XXXX/XXXX/XXXX ). I have all records to back up my statements. Default title performed and company hired to correct for the records. I 've picked up property records XXXX XXXX for years prior to changes that have recently past year taken place. I 've hired Property searches, title searches, investigators, audits & reports by several agencies confirm FRAUD, violations of the federal law. All the reports are very similar, confirming exactly why I 'm in this mess fighting-Red Flags everywhere. These entities have continued to move paperwork, transfers, rejected payments, delete records/notes, removed parties, XXXX XXXX now has my property in a individuals name. SLS states payoff clearing XXXX XXXX, XXXX and expires XXXX XXXX, XXXX ( receiving bank XXXX XXXX ). I 've been illegally foreclosed by party that had no rights nor is the NOTE holder.
I have investigators XXXX XXXX ) that will confirm it 's all Fraud ... Investors have been cheated as well.
Bank caused defaults and trying to XXXX is stated on the assignment with XXXX XXXX XXXX but not until over 4 yrs later transferred and recorded in XXXX. Where is XXXX Mortgage as every rep at XXXX states nothing looks normal in their system, strangest account, missing notes/records before Transferred to SLS. This has also been a scheme for investors.
SLS never had all account records from previous servicers to give me true account balance. SLS confirmed they had nothing regarding my loan but only looked like I had not made payment since they received my loan-correct. My loan was placed on hold for years, letters stating since XXXX that they were investigating to research and resolve then let my loan sit, then never resolved or had valid loan. This has become my worse nightmare.
I continued to call bank to get update. I was intentionally mislead, transferred to over XXXX reps between XXXX and XXXX XXXX XXXX then repeat with SLS. SLS only was hired to foreclose with inaccurate account records which are not correct amounts. I paid until stopped by XXXX Mortgage. Made all payments under plans ( plans changed and increased with XXXX plans. SLS Missing over 1 yr of payments not applied? They needs attention immediately to STOP their abuse.
I 'm fighting because I have all the proof and know what they did to cause all this for years while they would tell me they were helping me resolve and correcting.
It 's taken my whole life past 9.5 years. I never gave up after investigating for years with all the proof, audio recordings from every servicer that proves the abuse, and misrepresentation & fraud.
Please subpoena XXXX and SLS for my history and you will see that much has been removed deleted from system w/previous servicer. XXXX Mortgage created all pmt plan. I cont 'd to make payments until I was stopped by the bank, rejecting many wire transfers ( money still sits never refunded, nor all applied ). XXXX XXXX confirms it looks very intentional to reject payments
|
| 03/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Yesterday on XX/XX/XXXX, I completed an [ Online Refinance Loan Request ] with my Mortgage Loan Servicing Company. ( Specialized Loan Servicing ).
On XX/XX/XXXX, I received a call from the Mortgage Servicing Company ( Specialized Loan Servicing ) and was told by their representative ( who completed the online application ) ( Mr. XXXX XXXX : XXXX ) that the ( Request for a Loan Refinancing ) was unable to be approved because of [ debt to income ratio ].
Approximately in XXXX of this year, I tried to refinance with my Servicing Company ( Specialized Loan Servicing ) but requested a Cash Out to help pay off debt, but the company was unable to ( approve/process the refinance request also ).
My husband and I purchased our home with a ( 30 year fixed mortgage ) approximately 17 years ago in [ XXXX ]. And now after ( a modification ) approximately in XXXX ( which was supposed to be assisting and affordable ) we will be paying for this home for ( 47 YEARS ). Payoff in ( XXXX ). The mortgage also has a deferred amount of ( {$38000.00} ) which has not moved in approximately ( 11 years ). So I would like the Loan Servicing company to tell me what DEBT are they concerned about ( we the mortgage holder ) trying to pay off.
The debt to income ratio has nothing to do with the denying of this loan. Because if the Loan Servicing Company wanted us out of debt, ( which they dont ) they would have allowed us to refinance out of these long term mortgage balances that [ YOU ] THE SERVICING COMPANY HAS US IN [ i.e. XXXX DERERRED BALANCE THAT HAS NOT CHANGED SINCE APPROXIMATELY 10 YEARS AGO. And facing ( 47 years of payment on a home ) instead of being allowed to reduce those years ( by 10 years ). Which Im trying to do with this refinance.
Also, since there will be a Maturity Date of [ XXXX ) instead of [ XXXX ]. I just cant see where is All This CONCERN of DEBT, when the Loan Servicing Company wants to keep homeowners paying out such a [ fortune ] of money on these extremely Long Term Mortgages.
As part of this Refinance, I requested a Payoff of an approximately ( {$22000.00} ) ( 30 YEAR Second Mortgage ) to be included, because we have been paying XXXX XXXX XXXX FOR THAT MORTGAGE APPROXIMATELY ( 11 YEARS ) AND has barely seen it reduce. Also, the bank changed the Terms of The Mortgage somewhere along the way which we were not aware of. The bank withheld a number of pages in connection to the loan and sent it to us approximately ( 9 ) years later, with all these different terms. ( See attached form ).
Also, the loan servicing was supposed to be concerned about debt, but made on an insurance projection without consideration of contacting us ( the homeowners ) reference our choosing of a more inexpensive insurance. The Loan Servicing raised the monthly Payment ( {$160.00} ) and caused an Escrow Shortage in an EXTREME AMOUNT OF [ {$1600.00} ] AND RAISE OUR MORTGAE ACCORDINGLY TO THAT SHORTAGE WITHOUT ANY CONCERN OF US MAKEING THE PAYMENTS OR ANY CONCERN OF ADDITIONAL DEBT. THAT ( THEY ) THE LOAN SERVICING COMPANY WAS IMPOSING UPON US. ( See Attached Monthly Payment/Escrow increase forms ) AS A RESULT, WE WERE ( CONCERNED ) ABOUT OUR MORTGAGE PAYMENT GOING UP, SO WE PURCHASED INSURANCE FROM A DIFFERENT INSURANCE COMPANY WITHOUT SUCH AN UNECESSARY HIGH COST. AND NOW WE HAVE TO ASK FOR AN ESCROW ANALYSIS TO HAVE OUR LOAN SERVICING COMPANY TO LOWER OUR MORTGAGE BACK TO ITS TOTAL BEFORE, THE LOAN SERVICING COMPANY INCREASED IT BASED ON A [ PROJECTION ). BUT NO ONE ASKED ANY QUESTIONS or ( had any DEBT concerns ) BEFORE RAISING THE MORTGAGE PAYMENT [ {$160.00} ) AND CAUSING AN ESCROW SHORTGAGE ON US OF [ {$1600.00} ]. WHICH THE MORTGAGE LOAN SERVICING STILL HAS NOT ADJUSTED/CORRECTED.
ALSO, THAT ( {$160.00} ) COULD HAVE BEEN CONSIDERED PART OF A MONTHLY PAYMENT FOR MY REFINANCE REQUEST.
Specialized Loan Servicing XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX XXXX
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| 04/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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Over the last year I believed was I was under a forbearance with my mortgage company ( specialized home services aka SLS ), I requested the forbearance ( I believe over the phone ), after my husband was hospitalized with XXXX XXXX complications. Leaving him in XXXX XXXX and unable to operate his business. When I called my mortgage company to find out how a forbearance lead to foreclosure I was told they had no record of me requesting this forbearance or granting it. This is so strange to me because not only was I granted it, I actually received a text message ( last XXXX I believe ) asking me if I wanted to extend it. Of course I replied yes. Meanwhile. it looks as though my mortgage was already transferred again to XXXX XXXX XXXX XXXX XXXX in XX/XX/2022. I did not get notice my house was going up for auction. The certified letter the attorney sent was put in my mailbox with junk mail. The postmark on the letter notifying me of the sale was post marked XX/XX/XXXX the court did not even approve the final foreclosure proceedings until XX/XX/XXXX. XXXX days from the final approval of the court. My house was sold back to the mortgage company. The copy of the approval was mailed to me by the court and was the only letter I ever received from the state court. This foreclosure happened very fast. I thought I was supposed to have options? My right to sell at short sale, or have a mediation did not happen.
I reside with my XXXX young children, my husband and my elderly and XXXX mother. If it turns out is too late to keep my home and there is absolutely nothing that can be done I feel it is my duty as your constituent to alert you to what has happened to my family so it can be on your radar. Perhaps, something could be done to protect the average hard working but no so savvy voter from powerful attorney backed mortgage companies.
In the attempt to save time, I've enclosed a copy of the motion I filed on my own to stop the ratification of the sale of my property. Please excuse the penmanship, I was in true panic mode and I did the best I could. I have contacted at least ten attorney 's about this and each has told me they can't help for various reasons. Most commonly and most disturbingly it's because they just don't have anyone in their practice that knows anything about foreclosure law. I've been told the laws in Maryland do make it easier for mortgage companies to foreclose. I haven't done the research to see how true that statement is, but if what has happened to my family is happening to other families it's now my responsibility to get the issue out there. I am hoping you may know of some resources or have some advice of what my next steps should be in this nightmare I'm currently in.
Last year was the worst year of my adult life. I have XXXX toddlers that I have to care for on top of a recovering husband. I work two jobs and as healthcare worker have been there for so many patients and families through out this pandemic. It has mentally and physically taken a toll on me over the last couple years. There is still fall out happening because of COVID. If there is anyone out there who can help please reach out. I am ready and willing to fight for what is right for my family and others who may be facing a similar path. What happened to my family was either a purposeful deceptive act or many gross errors occurred on the part of the mortgage company. Both of which are unacceptable. I do have evidence to prove to the court I was granted a forbearance, I'm just not sure I'll get the chance. If by the grace of God I do have an opportunity to speak my truth to the court I desperately need an attorney who can represent me. Moving forward, I am very worried we could end up evicted soon. We have no savings, My husband 's hospitals bills account for over XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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We qualified for Keep Your Home California 's ( KYHC ) Mortgage Reinstatement program. We were approved and the arrears were cured. I contacted KYHC and on XXXX XXXX, XXXX via email I was told that the funding was to go forward. I contacted my SPOC on XXXX/XXXX/XXXX to say thank you, asked if there was a contact person for my loan and what I do now. I called SLS ( Specialized Loan Servicing LLC. ) At that point I had received no information from SLS. My SPOC from KYHC told me to call my customer servicer, advise them my file in funding and I will get my assigned specialist.
So on XX/XX/XXXX I called, and every other day for a month or 3 after that. In those calls I asked for a few things. If I would receive any paperwork showing my mortgage was reinstated, if I could have one if they had not sent one already, the address to where I was to mail my payments to ( it was explained to me that the payments after what I had done were to be mailed to a different address and it would be sent to me. ) and I requested my monthly mortgage statement. They said if a payment is not recorded for a month that they would not send out additional statements. I explained that it was paid and made current through KYHC in XX/XX/XXXX and that I was then supposed to receieve one.
I tired of the hours spent on the phone and called every other week. In XX/XX/XXXX I believe there was a notice of default letter sent to me. I again began to call on a weekly basis. In fear of why. I had been in communication with SLS, still no payment, no phone calls asking why I am not paying etc..
I begin calling two times a week. Asking if it was a joke. That my mortgage was made current, and how often I have been calling and if the notice of default was actually an accident. That in all of my phone calls not a single person has told me this was going on.
I received 1 letter after my notice of default telling me who my single point of contact was. I called on several occasions and left messages with no return call EVER. I threw out the paper.
Now there was an intent to sale. Now I am being told my loan is in default and I can request a payoff quote. I continue asking for a statement, a copy of all correspondence that they say they have sent to me, as well as a proof that my loan was reinstated.
XXXX said that they paid a little over {$22000.00}, SLS said they received {$20000.00}. I asked where the remaining money was applied with no answer. I then got a different SPOC. Again no return calls from my messages. Again I tossed the papers.
Knowing that they MUST respond to me and me being a bit desperate I did a Making homes affordable app.. Every other day I received in the mail requests for additional paperwork. With each letter I received I called SLS. They say they have no missing paperwork. Call the following day and this goes on for 2 months. Then I get a modification and the total cost per month went from $ XXXX {$1.00}, XXXX and something.
I call KYHC to see if they can help. We pre qualify, I called SLS to let them know and with the first mod payment due XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I receive a mod. packet. That only leaves 2 days for me to send the acceptance and they can sell the house.
On XXXX XXXX ( 20 business days before the posted sale date ) I recieve a sale date. SLS will not even look at any paperwork if there is less than 37days. No hope for postponement etc.. Again on XX/XX/XXXX I fax a modification packet to SLS AND KYHC to see what arrangements can be made.
I called several attorneys, mortgage brokers and real estate agents and attorneys want me to file bankruptcy, I do n't want to forclose, and real estate agents say I should short sale.
My concern is that I was in CONSTANT communication with my servicer. I did not want to make a payment if I feel like they are not going to honor or record or do the minimum necessary. Sale date is XXXX/XXXX/XXXX!
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| 12/19/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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In XXXX 2015, we received notice that servicing of our loan had been transferred to Specialized Loan Servicing. At that point, we had already made our XXXX mortgage payment to the prior servicer, eTrade, via automatic withdrawal with that servicer. Since we did not have an automatic withdrawal arrangement set up with SLS, we sent our XXXX payment via paper check. SLS received the check on XXXX/XXXX/15, however, SLS proceeded to make an unauthorized automatic withdrawal from our savings account a few days later for the same payment.
We sent SLS a request to set up an automatic payment before we realized that SLS was already making automatic withdrawals. The confirmation letter we received was unclear, so I called SLS to inquire. Through conversation with the rep, I figured out that SLS had made an extra, unauthorized withdrawal from our account. I demanded SLS return the XXXX XXXX payment. Two weeks later, we received a refund of the duplicate XXXX withdrawal from SLS. In XXXX, SLS made XXXX auto withdrawals from our savings account, XXXX on XXXX, the other on XXXX. I called XXXX to complain & demand the return of the XXXX payment SLS took from our account. I also requested cancellation of all automatic payment arrangements so that I could initiate my own payments going forward. SLS refunded the duplicate XXXX withdrawal.
In XXXX, I initiated an e-payment from our checking account to SLS on XXXX. Despite having received this payment & despite having been notified in Apr that we were canceling any further auto payments to SLS, SLS withdrew a duplicate payment from our savings account on XXXX. I called to demand our money back & contest SLS 's actions. After a long call & much resistance by SLS, we received a refund of the unauthorized duplicate XXXX payment. Concerned that SLS would continue to initiate withdrawals from our savings account, I contacted our bank & they agreed to block such transactions by SLS. In XXXX, I made an e-payment to SLS from our checking account. I learned from our bank that SLS had tried, unsuccessfully, to withdraw funds from our savings account without our authorization.
On XXXX, we initiated an e-payment to SLS from our checking account for our XXXX payment. Even after receiving that payment, SLS apparently evaded the block on our savings account & withdrew a XXXX payment for XXXX on XXXX. Our bank reversed the transaction immediately. I called XXXX again, & was completely stonewalled. They essentially told me it was our problem, not theirs. They did not offer to make sure SLS stopped making the unauthorized withdrawals.
In XXXX, we made an e-payment from our checking account, but SLS proceeded to make another withdrawal from our savings account. Our bank quickly reversed the transaction, but we then opted to close our savings account in an attempt to keep SLS from making unauthorized withdrawals.
In XXXX we made an e-payment to SLS from our checking account ; SLS received the funds & credited them to the loan account. A week later, however, SLS returned the funds without notifying us ( our bank notified us ). When I called to find out what was going on, I was told we were now required to make payments by certified check or money order. I got a couple of different explanations for this requirement. When I could n't get SLS to relent, I took time during my workday, bought a money order & sent it by mail to SLS on XXXX to ensure SLS would n't treat the XXXX payment as late.
On XXXX/XXXX/15, SLS sent us notice that we will be required to make our payments via certified or guaranteed check for the next 6 months. At that point I contacted a law firm, who sent a formal request for information. The SLS response was unhelpful & incomplete.
XXXX has continued each month to try to take money from our now closed savings acct. & then imposes a new 6 month restriction on the type of payment they will accept from us.
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| 07/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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A few months back, I had received a letter via mail explaining that my escrow amount on my mortgage will be increasing without notifying a set date. I went about making my usual payments until I received a call this XX/XX/XXXX stating that I have not made a payment to SLS. I notified the representative that I had made a payment in XX/XX/XXXX for XX/XX/XXXX. It turns out that the escrow amount had kicked in without a prior notification ( via mail or on the portal ). I was about {$66.00} short on my payment. I asked the representative to withdraw a {$100.00} applying the {$66.00} to escrow and the remaining from that balance to my principal. I was assured that a late payment will not be charged and there will not be any payment fee since I had asked the representative to help me with applying my payment. As I looked through the sls portal yesterday, it turns out that the sls portal was showing me a different amount and the mortgage statement was not updated and reflected a late charge of {$76.00}. Along with that, I looked at my bank statement and I was charged a fees of {$9.00} simply because the representative had helped me with the payment. I called SLS at XXXX. XXXX from SLS picked up the phone. I explained the situation to her and I was disconnected from the line after 11 minutes. I called again and this time XXXX from SLS picked up. I explained the situation and it was forwarded to another representative which was XXXX who was an account executive. I told her that I would like to speak to a manager/supervisor. I was asked to hold on and I hung up at XXXX since I was unable to get a hold of anyone which was another 10 minutes. I called back again at XXXX XXXX from SLS picked up this time and told me that she will not be able to transfer me to anyone until I tell her what I need. I told her the entire story again and I was transferred to XXXX once again. I repeated my story again to XXXX. She explained that all that she can do is to send in a request to the cash department for " consideration '' of my late payment for {$37.00} and my fee for {$9.00}. They may/may not apply that money to the principal but I can check back after 2 days. I told her that the amount on the mortgage statement shows {$76.00} as a late fee charge. She said it is a network error and she will waive the {$38.00} charge. I asked her how much do I have to pay for XX/XX/XXXX since the amount listed on the mortgage statement was different than what was listed on the login portal which was different than what she was saying. She told me that the login portal will be updated with the correct payment information on XXXX XXXX. Keep in mind most of the consumers ( like me ) have made their payment by this time to avoid late charges. I asked XXXX if I can talk to some manager/supervisor on duty. She explained that there was no one on duty at her call center. I asked if I can have a corporate phone number to call. She explained that there was no other phone number but I can send a written mail to their Colorado location. This last call took approximately 26 minutes. Thus, after wasting an hour explaining the situation to XXXX different people ( XXXX, XXXX, XXXX, and XXXX ), there was no resolution. I still have to call after 2 days. There is no transparency pertaining to what a customer has to pay on their monthly mortgage if issues like this come up. Either the representatives simply hang up, transfer you to another representative, or put you on hold. Even if a representative does answers, no resolution is reached. This was a horrible customer experience. Financial information is very crucial and SLS is doing a very poor job handling this. Mortgage is not a few dollars. It is an investment where hundreds of thousands of dollars are involved as in my case. I believe this is a serious concern. I will really appreciate if some actions are taken to address these concerns.
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| 02/22/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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This is concerning my previous claim that was only partially addressed. The case number : XXXX would time out every time I tried to dispute the claim so I am entering a new claim in reference to the aforementioned case number.
SLS finally resolved part of our issue and claimed responsibility for giving out misinformation regarding the amounts due and the due dates. However, they have not addressed the main issue which is the XXXX payment that is past due because of their failures. We never received a statement for XXXX and we do not have the finances to pay an extra payment now on top of our current monthly payment and obligations. The explanation SLS gave us was -- basically they messed up and its " unfortunate '' that they gave us misinformation, but there is nothing they could or would do about it. The fact is, we were told by XXXX separate representatives for their company that we had no payment due for the month of XXXX and both advised us not to send a payment. This has been verified and confirmed by the leadership of SLS. A supervisor by the name of XXXX ' listened to the conversations and collaborated my claims that we were given misinformation on XXXX XXXX and XXXX XXXX via recorded phone conversations with their representatives. During the conversations, we were also told to disregard the incorrect billing statements and NOT to remit payment for XXXX. Furthermore, we did not even get a statement for XXXX. In fact, we still continue to get incorrect billing statements even to this date. We have not received a single correct billing statement for the past 4 months. To add more to the confusion, SLS has retroactively changed the amount due every month since XXXX as well. Most of the time these changes have been without any disclosure or in a couple instances, we were notified after the fact. They finally addressed the initial issue of overcharging us by over {$1800.00} per month on XXXX XXXX after numerous attempts from us to inform them of their errors. I have included copies of the erroneous billing statements for XXXX, XXXX and XXXX as evidence. I would have included the XXXX statement, but SLS did not have XXXX to send me. HaHaHa! You do n't say??? As you will be able to see, they have our regular monthly payment listed as {$6800.00} on the XXXX and XXXX billing statements and also claim a late payment for XXXX. Our payment BEFORE the modification was only {$5800.00}. Why would we do a modification for our payment to go up {$1000.00} per month? I have also included a copy of the Loan Modification Agreement signed by SLS on XXXX/XXXX/XXXX showing the borrower promises to make principal and interest payments of {$3800.00} and the escrow would be {$1100.00}. This would make the total due only {$5000.00}. This is over {$1800.00} less than what our billing statement showed. Also, note that the document was signed by the SLS V.P. a day after the supposed billing due date. This just further illustrates and explains why we did not get a statement for XXXX and also why their representatives said " the loan was in underwriting and no payment was due. '' There is also proof on the recorded statements that we asked multiple times if we should remit payment for the amount on the modification and both representatives told us emphatically, " No '', '' Your first payment is due XXXX XXXX ''. Finally, I have also included as evidence a statement SLS sent dated XXXX/XXXX/XXXX, that I received on the XXXX, stating our escrow account was changed from an analysis conducted on XXXX/XXXX/XXXX, resulting in a new increased monthly payment that was EFFECTIVE XXXX XXXX, XXXX. This is being submitted as just XXXX of the many examples of unfair business practices conducted by SLS. It is not ethical and probably not legal to change the amount due 2 weeks after the due date and retro its effective date to the beginning of that current month.
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| 06/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Specifically, on or about XXXX XXXX, XXXX, after several weeks of frivolous delays and unnecessary phone calls, your service provider, Specialized Loan Servicing ( SLS ) via its supervisor of Customer Resolution Department, XXXX, finally negotiated a resolution to allow the state of Mississippi through its Home Saver Program to forward funds to SLS for full reinstatement of the delinquent mortgage loan inclusive of all past principal, interest, late fees, other payments advance on the taxes and insurance. Inclusive of that resolution was the condition that I prepay the mortgage note for XXXX XXXX along with taxes and insurance for XX/XX/XXXX in order to ensure that the reinstatement quote falls within the limit required by the Homesaver Program. Based upon XXXX statements, I prepaid the XX/XX/XXXX taxes, XX/XX/XXXX home owners insurance and the XXXX XXXX mortgage note of {$920.00} XX/XX/XXXX.
Pursuant to my discussion with SLS, I prepaid the month of XXXX, XXXX along with pre-paying the taxes and insurance for XXXX. Nevertheless, SLS has sent monthly mortgage statements with the escrow added to the monthly mortgage along with late fees which were to be included in the reinstatement. I have requested copies of these so-called late fees which XXXX has yet to provide and XXXX nor any other SLS rep has been able to directly pinpoint the origin of these late fees.
Thereafter, after numerous telephone discussions with SLS personnel and XXXX with SLS Executive Department, I was misled to believe that a timely review of the reasons for the added escrow as well as refund of the excess funds in the amount of {$4700.00} would be forthcoming. After several weeks of back and forth and no promised return phone call from SLS, XXXX informed me that due to some record of a delinquent tax or insurance payment in XX/XX/XXXX, the escrow must stay. Such a assertion is false, as I have never been late on taxes or insurance. In fact, SLS and its predecessor ( XXXX XXXX XXXX ) would pre-pay the taxes and insurance prior to them becoming due. This notion is irrelevant considering, the agreed resolution would be for me to pay the XXXX XXXX mortgage note, XX/XX/XXXX taxes and insurance in advance. Therefore there is no need for an escrow, yet SLS has applied the escrow to my loan thereby making my mortgage note go from {$470.00} to {$920.00} which poses a hardship considering I depleted my funds to pay the XXXX XXXX note, XXXX taxes and insurance in advance. Such is a fraudulent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealings, unfair and deceptive servicing practices under Mississippi law.
Additionally, SLS acknowledged that it had an excessive amount in the escrow suspense as result of the taxes and insurance that I prepaid. Considering the excess, SLS assured me that it would apply the excess towards the XX/XX/XXXX and XX/XX/XXXX rent so as not to be delinquent. Moreover, XXXX assured me that nothing would be reported to the credit bureau. After these conversations, I received a statement from SLS with late fees and my credit report indicates that monthly mortgage payments for XX/XX/XXXX and XX/XX/XXXX are delinquent. Such is a fraudulent misrepresentation, breach of contract, breach of implied covenant of good faith and fair dealings, unfair and deceptive servicing practices under Mississippi law.
During the beginning of the month of XXXX, I have conversations with SLS supervisor XXXX in which XXXX assured me that he had requested a new escrow analysis which would take into account the pre payments made by me and thereby significantly reduce my monthly mortgage note. He further suggested that I give SLS permission to use the excess funds in escrow to pay the XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX mortgage notes so as not to incur late fees and late credit bureau reports. Per XXXX direction,
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| 01/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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In XX/XX/2020, I went into Forbearance due to COVID hardship. The referenced mortgage was in forbearance for a total of 3 months ( XXXX, XXXX and XX/XX/2020 ). Around the end of XXXX, I reached out to SLS to determine my available options for repayment. Attached you will find the payment plan that was agreed upon ( SLS Repayment Agreement ). I agreed to pay 6 equal payments of {$1600.00} from XXXX to XX/XX/2020. On the day of my payment plan agreement, I made my first payment for the month of XXXX ( see SLS Payment Confirmation ). I have made every single payment per the agreement ( See XX/XX/XXXX Statement as well as SLS Mortgage Statements ). My mortgage was also current as of XX/XX/2020 before forbearance began ( see XX/XX/2020 Statement ). XX/XX/2020 Statement shows total amount owed at the end of forbearance. Each statement will show a lower past due amount as I made all of my payments per the repayment plan. On the XX/XX/2020 statement, you will see that my past due amount is zero.
Here is the problem.
On XX/XX/XXXX, I applied for pre-approval with XXXX XXXX auto finance and was denied. I was confused as to why. My DTI was good, and my credit score was about 750+. I later received a letter from XXXX XXXX stating my adverse action reason as 1 or more delinquent Mortgage account. Ive since misplaced that letter but attached the denial email from XXXX XXXX that does not have the adverse action reason. Upon receipt of that letter, I checked my XXXX XXXX credit, only to see that they did not report my XXXX payment nor my XXXX payment. I immediately called SLS to understand what was going on and I could not get any straight answers. The rep did agree that they were falsely reporting delinquent even though Ive made all of my payments. A ticket was opened with their credit resolution team to investigate the issue. I called several times to get a status update on the issue and received nothing. On XX/XX/XXXX, I was asked to share info on my credit report through their email, which I did. Again, for the next few weeks, I continue to find time during my working day to call and sit through all their automated messaging, only for someone to tell me they had no update. In the beginning of XXXX, I guess when the delinquency was accounted for, my credit score dropped 85 points. 85 POINTS. Still no resolution. I received an email through my SLS portal on XX/XX/XXXX stating that they had no idea what my complaint was about, so I needed to call again and repeat the entire process. This is why I am submitting this CFPB complaint. As I am writing this complaint, I pulled my credit report from all Bureaus and as of today, there is a comment about being {$2700.00} past due ( See attached credit Bureau reports for SLS ). If you look at my statements, that was the past due amount on the XX/XX/2020 statement, due XXXX because of the forbearance. Again, I was on a repayment plan, so it shouldnt have mattered. On my XXXX report, it actually shows that delinquency started back in XXXX of 2020 during forbearance. I planned on refinancing my home, but certainly can not do that now. This has severely impacted me and if it isnt resolved, it will cost me a lot of money in finance charges over the next 7 years. I CAN NOT have this on my credit any longer.
If they failed to report the payments I made over those months and marked my account as delinquent, that is a grave violation of FCRA. If they counted my forbearance amount as delinquent even though we agree to repayment terms, that is also a violation of the CARES Act credit reporting guidelines : https : //www.consumerfinance.gov/about-us/blog/protecting-your-credit-during-coronavirus-pandemic/. But that doesnt not make sense as they would have marked XXXX and XXXX as delinquent. Whatever the reasoning is, it never should have happened. My on-time payment percentage was 100 % prior to this.
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| 03/08/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American, Servicemember |
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Additional and more severe violations have occurred by my loan servicer, SLS, since my original complaint ( CFPB Case number : XXXX ) submitted on XX/XX/XXXX. At that time, I claimed that my loan servicer SLS was illegally " dual tracking '' my loan. Not only has SLS continued these actions, but they have pushed into the realm of what I believe to be criminal fraud. In additional to multiple call recordings which I can provide, I also have written proof.
Only after prior complaints to the AZ AG 's Office, the CFPB, and submitting a Qualified Written Request ( QWR ) did SLS honor their written agreements and follow regulatory guidelines, and offer the loss mitigation option of a short sale. All deadlines were met, and full appraisal price was offered by the buyer. SLS rejected the short sale and later provided FALSE STATEMENTS claiming that the buyer 's offer was too low.
FRAUD SLS repeatedly provided false statements to myself and to the Making Home Affordable ( MHA ) escalations team by claiming that the buyer 's offer was too low, therefore rejecting the short sale, and moving to foreclosure. However, emails from our realtor show that the initial buyer was willing to pay full asking price ( EXHIBIT A ). We also had back-up offers for above appraised value ( EXHIBIT B ). Our realtor made multiple requests to speak with an SLS supervisor to ask why a full price offer was rejected, and all such requests were denied ( EXHIBIT B ).
These actions combined with my assigned representative 's refusal to help ... from day one ... confirms that SLS never intended to evaluate for a Home Affordable Foreclosure Alternative ( HAFA ) short sale, for which I applied. I can only speculate that SLS is financially motivated to foreclose on my home.
I realize that fraud is a strong accusation. However, the repeated false statements and stone walling, loss and mishandled paperwork, and lack of access to supervisors can not be ignored. Willful deception to another party resulting in significant financial harm meets the definition of fraud.
RESPA VIOLATIONS My assigned representative, XXXX, was hostile from our very first conversation. She made it clear that she would not be assisting with ongoing loss mitigation efforts, and repeatedly stated that XXXX will instead be foreclosing on my home. These are clear and continued violations of Real Estate Settlement Procedures Act ( RESPA ), particularly 1024.41 ( g ) for ILLEGAL DUAL TRACKING and 1024.38 for failing to provide minimum servicing. EXAMPLES : XX/XX/XXXX : During my initial call to XXXX confirming SLS 's receipt of my complete short sale packet ( before the HAFA deadline of XX/XX/XXXX ). XXXX stated that they will not process the short sale, XXXX will foreclose on my home, and that I should seek a lawyer.
XX/XX/XXXX : 3-way call with HUD Counselor XXXX, an authorized 3rd party, and XXXX refused to even discuss the account. It was only until the HUD Counselor demanded an escalation to a supervisor that any progress was made to discuss the account.
XX/XX/XXXX : Could not reach XXXX but instead spoke with XXXX, who refused to discuss the ongoing short sale only to repeat that SLS will foreclose. I made repeated requests ( at least 5 ) to escalate to supervisor, at which time XXXX refused all requests and then disconnected the call.
PLEA FOR ASSISTANCE SLS could argue that their actions are honest mistakes simply made by a large organization, e.g. the left hand does n't know what the right hand is doing. However, because of the repeated denied requests by myself and by my realtor to speak with next-level supervisors, it shows a concerted effort by their organization to cut off even the most basic communication regarding ongoing loss mitigation activity. And now, with written proof of SLS providing false statements in an attempt to illegally foreclose, I stand by my claim.
|
| 05/24/2019 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Last successful payment to XXXX XXXX in XX/XX/XXXX, they returned it because they sold the loan to Specialized Loan Services ( SLS ). Attempted to get caught up with SLS on XX/XX/XXXX by coming to an agreement to with SLS to pay the defaulted amount of {$3600.00} that they will not foreclose on the my mortgage by authorizing automatic checking account withdrawal payments out of every paycheck every 2 weeks of {$1200.00} on XX/XX/XXXX ; {$600.00} on XX/XX/XXXX ; {$1200.00} on XX/XX/XXXX ; {$620.00} on XX/XX/XXXX. They stated as long as all these payments come out successfully that this agreement is good enough to not foreclose the home. They automatically withdrew the first payment on XX/XX/XXXX as authorized, then on the day before the next payment was due, on XX/XX/XXXX SLS called me to say it's too late to try to pay them that they are putting it into foreclosure because I did not send the entire amount of {$3600.00}. I asked what to do now and they said the fees are now over {$6000.00} to get out of default. I got served a summons on XX/XX/XXXX about a lawsuit that said I owe {$39000.00} on the home. They kept changing the amount I owed to get out of default and kept hanging up on me when I would call and treat me like dirt even though I was really trying to pay them. They said it's too late to try to pay that it is now in liquidation. I got so scared of this company and everything they kept changing and lying about that I came up with loans and cashed in XXXX to simply pay off the {$39000.00} to get out of this horrible mortgage. I called SLS & asked how to get them the money. They stated I must request a payoff quote & said it would be good for 10 days. Once I got the payoff quote on XX/XX/XXXX, it stated I now owe {$45000.00}. I came up with the additional nearly {$6000.00} that they demanded to save from foreclosure, that they stated would stop all this. So I wired it to SLS on Friday XX/XX/XXXX well within the 10 day period the correct way they told me to do. I called them a few hours later on the same day to assure they got the money ok and to confirm that they are stopping the foreclosure. SLS stated in that phone call ( after hanging up on me a couple times and me calling back again and again ) that they had to generate a new payoff quote because there was a mistake on the first payoff quote and the first payoff quoted requested by me on XX/XX/XXXX is no longer valid. Then SLS said they would transfer me to a manager to see why, but hung up on me, then I called right back for an answering service to say they are closed. I called first thing Monday XXXX XX/XX/XXXX which is supposedly the last day the payoff quote is good for. SLS stated the payoff quote is no longer valid that the day of XX/XX/XXXX is the cutoff. Then they stated the new payoff quote that they generated owes {$1400.00} more due to the mistake on the last payoff quote and additional fees since I didn't pay off enough. SLS stated I have until Monday XX/XX/XXXX to give them the remaining {$1400.00} on top of the {$45000.00} that I have already given them to stop the foreclosure. The thing is, SLS will not even apply any of this {$45000.00} that I gave them to accept some of it as a payment to get me out of default to stop the foreclosure. -- -I have not talked to them since XX/XX/XXXX after adding more money yet again. I am so scared of this company changing their strories and lying to me and I don't know what to do. I've given them literally everything I have, so I've attempted to talk to attorneys to stop this foreclosure but they want thousands to fight this and I literally gave SLS everything I have after selling my vehicles, furniture, tools for my job, and exhausting all sources I have to borrow money. I can not get any more money and they are not stopping foreclosure even though they have my {$45000.00} to payoff the entire mortgage.
|
| 09/05/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Re : HELOC loan XXXX with Specilaized Loan Servicing LLC.
On XXXX/XXXX/XXXX, I sent Specialized Loan Servicing LLC my check # XXXX in the amount of {$250.00} as my mortgage payment ( XXXX/XXXX/XXXX statement ). This is a second mortgage.The account # is XXXX. This sum was never credited to my account ; the check was apparently lost. [ This is the second check that SLS has mislaid in the past year ; my check # XXXX of XXXX/XXXX/XXXX in the amount of {$240.00} also went astray. ] Upon receipt of the next statement ( XXXX/XXXX/XXXX ), I sent SLS my check # XXXX in the amount of {$500.00} which covered the then current receivable of {$240.00} and the past due receivable of {$250.00}. I thought the matter was settled. However, instead of this {$500.00} being credited to my account properly as two monthly payments, it was applied according to SLS statement of XXXX/XXXX/XXXX as follows : {$280.00} as a monthly payment and {$220.00} as a principal payment. The figure {$280.00} appears to be composed of the past due receivable of {$250.00} and a late fee of {$25.00}. However, the statement of XXXX/XXXX/XXXX, however, had NO late fee indicated at all. Because of the partial misapplication of my payment, the monthly statement of XXXX/XXXX/XXXX indicated that I owed {$520.00} with a past due receivable of $ XXXX.I spoke to an SLS service representative, XXXX, on XXXX/XXXX/XXXX about this and she said would initiate corrective action to credit my account properly ; she also indicated she would try to waive the late fee. She told me to send SLS a check in the amount of {$240.00} when I made my monthly payment. Once again, I thought the matter had been settled but then I received a Mortgage Delinquency Notice dated XXXX/XXXX/XXXX and on XXXX/XXXX/XXXX I was treated to a dunning telephone call from SLS still indicating I owed over {$500.00}. I spoke with XXXX representatives who after a long discussion indicated that my account was not in arrears except in the amount of {$25.00}. When I noted that this was the late fee, which XXXX had tried to waive, they refused to agree. For some reason I still fail to comprehend, they maintained that this was not a late fee. Oddly enough, they could n't explain to me what it was exactly. Dissatisfied, I asked to speak to a manager but they informed me that none was available ; since the conversation occurred during normal business hours, I found this hard to believe. They then informed me that they would have a manager call me at my home sometime during the next 48 hours. No manager called. On XXXX/XXXX/XXXX, I sent in a payment composed of XXXX checks : # XXXX in the amt. of {$240.00} for the monthly payment as had been requested by the SLS representative XXXX ; and # XXXX in the amt. of {$25.00} as a late fee. I paid this late fee even though I did not remit any payment late. I just wanted the slate cleaned for the time being.
At the same time, I requested that this late fee be waived, since I was the aggrieved party here, and that SLS refund this amount to me as soon as possible. I had to do this same thing in order to clear a similar mess that resulted from the loss of my check # XXXX in XXXX XXXX. The fee was eventually refunded to me by SLS. Both of these checks have since cleared my bank account ; nevertheless, I just received a letter freezing the available funds in my HELOC account with the threat that " acceleration '' of the debt was a prospect. I sent a certified letter, return receipt requested to Specialized Loan Servicing 's president, XXXX XXXX, on XXXX/XXXX/XXXX but as yet have not received the post card indicating he had received it. The letter outlined the difficulties I 'd had and requested corrective action. All I want is that SLS cease harassing me about money I do n't actually owe. All I 'm asking is that they make a minor accounting correction in regard to my account.
|
| 04/27/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I initially had a CONSTRUCTION LOAN with XXXX XXXX XXXX ( loan # XXXX ) until XXXX XXXX XXXX acquired the bank, along with the loan ( loan # XXXX ). I had issues with this loan with XXXX XXXX XXXX but rather than resolve them, they first put my home in foreclosure only to later Voluntary Dismiss the foreclosure and then reportedly " transferred '' it to SLS ( loan # XXXX ) as servicer for XXXX, XXXX in trust for XXXX XXXX XXXX XXXX XXXX XXXX ( investor # XXXX ). However, the same problems/issues with the loan before the " transfer '' are still present. Instead of SLS resolving them they have put my home in foreclosure. Specifically my complaints are of the following : ( 1 ) States on the foreclosure that I had received all requests prior to foreclosure when I had not. ( 2 ) Total debt amount of {$820000.00} as stated on Foreclosure Notice exhibit B is incorrect. SLS has stated in its correspondence that it is going by the Adjustable Rate Note but is n't. Instead, SLS is going by terms of an ambiguous Loan Modification initiated by XXXX XXXX XXXX and carried out by SLS. In this Modification it states that it amends and supplements the Note and the Mortgage Deed of Trust recorded on XXXX XXXX, XXXX. I have not I received a copy of a Note or Deed of Trust recorded on XXXX/XXXX/XXXX that this Agreement amends. Also, I do n't see where this " Agreement '' nullified/cancelled the terms in my original Adjustable Rate Note where it states " I will pay principal and interest ''. ( 3 ) SLS was being deceptive when sending a copy of the Loan Modification Agreement in that they initially sent me a supposed copy but after examining it, I noticed that the signature page was actually of photocopy of the signature page of the Note. When I pointed this out to them, they stated they had a Notarized copy which they did send but even on this one it states there are XXXX pages but I only received XXXX. Also, since it was not recorded this " document '' is dubious since SLS has already shown that the pages can be manipulated/changed. ( 4 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Law Firm are both acting as Substitute Trustee and filed XXXX separate foreclosure hearings on XXXX/XXXX/XXXX. The XXXX scheduled by XXXX Law Firm as Substitute Trustee had been cancelled by a phone call from them to the Clerk of Court office but the XXXX scheduled by XXXX XXXX XXXX XXXX XXXX as Substitute Trustee had not been. My lawyer stated that clearly there is an issue as to who the Substitute Trustee actually is and asked for a dismissal of the Foreclosure. The Clerk of Court stated, " That 's not how we do it here '' and gave him a post-it-note with a handwritten phone number on it and instructed him to call it. The phone number was for XXXX XXXX Firm. ( 5 ) SLS sent a " Trial Period Modification Plan ''. But there is no actual modification or agreement to review or discuss. This " Plan '' asks for a total of {$27000.00} and did not specifically say what they would do with the money nor does it obligate SLS to actually having to give me a modification if I did send them the money. It was not drawn up like an agreement in that it did n't state what it would be modifying, terms of the modification, principal owed, amount of interest rate, nor did it have a place for signatures as you would expect in an agreement. It appears to be a rouse to show the Clerk of Court that they are attempting to help us and to justify a delay in the Foreclosure Hearing. ( 6 ) In a SLS correspondence also dated XXXX/XXXX/XXXX, XXXX states it had reviewed my application for a foreclosure prevention option and on one part of it stated that I was denied a Standard Repayment Plan because " Review of your financials indicates that a repayment plan is not affordable ; therefore, you are not eligible for a repayment plan. '' I have not sent SLS any financial information to be denied.
|
| 02/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
When I closed on the property at XXXX XXXX, an insurance policy was put into effect covering both wind and hail and homeowners insurance.
Also, a check was mailed to XXXX, but there was confusion as to the receipt of the check, so they canceled the policy, and the Insurance company was made aware of the issue, it was reinstated for {$3000.00}. The correct policy number is XXXX. The policy ran from XX/XX/XXXX to XX/XX/XXXX. See attached.
Due to confusion and wanting to make sure I was insured, I contacted XXXX to put a hazard policy in place for {$1500.00}, which I paid myself. The error with XXXX was corrected, I was able to cancel the policy with XXXX since it was no longer needed, and they refunded the balance to me.
It took quite some time for you to understand that there is only XXXX insurance policy with XXXX. Policy XXXX was never in effect, so the insurance agent provided a cancellation notice It is attached. But you paid anyway. The funds for this policy were {$3000.00}. North Carolina Insurance refunded me, and you acknowledged receipt of it on XX/XX/XXXX. At that time, I requested that you apply the funds in escrow toward the correct and only policy XXXX.
The correct and only policy is with XXXX - XXXX and is {$3400.00} a year.
Also, you requested {$1000.00}. XXXX for an escrow shortage, which I sent, and you acknowledged receipt on XX/XX/XXXX. You said you received both, but they were not applied to escrow. So, they you told me I was {$5000.00} short, which is incorrect.
Additionally, I have made my monthly payments on time through XX/XX/XXXX, even though I was told to wait to make payments until the analysis was done and the second incorrect insurance policy was removed from the escrow analysis.
The XXXX statement that you sent at that time said the monthly amount was {$2100.00} with an escrow of {$990.00}, which was also incorrect. I called because the second, non-existent insurance policy appeared to be included. Again, you told me to wait until it was corrected, but you charged me for late payment, damaged my credit, and have not applied for the payment. But I paid the XXXX based upon the current monthly amount I had been paying because I did not want to have a late payment. At the time, that payment was not applied.
In XXXX, you finally got the monthly escrow correct, and my payment is now {$1700.00}. You told me to hold XXXX days to pay until you have the correct accounting. We called on the XXXX day. We received the XXXX statement showing the escrow shortage was down to only {$560.00}.
We got charged another late fee, even though you told us to wait. On XX/XX/XXXX, we paid the {$1700.00}, which I am being told has not been applied.
On XX/XX/XXXX, I received a statement showing the correct escrow amount monthly of {$470.00}.
We received another statement on XX/XX/XXXX. On that statement, I am not seeing that the payment of {$1700.00} was paid on XXXX. I do not see the {$3000.00} that I sent in XXXX, which you acknowledged you received. I see the {$3000.00} going in, and then I see it coming out of the account. Why is that? It appears that the past due amount includes the {$3000.00}. Where is the check?
Furthermore, I received a notice on XX/XX/XXXX ( attached ) that there is going to be a refund for insurance. What happened with this check attached, which I endorsed and mailed to you, and what is happening with the letter on XX/XX/XXXX? XXXX attached.
Unfortunately, what I see are mistakes on your part by paying insurance that was not in effect and late charges. I am requesting all late fees and lates with the credit agencies be removed.
If the late charges are removed, the {$3000.00} credited back, and the {$1700.00} is applied, there should only be a residual amount. We would like to have this resolved and the credit updated prior to the new servicer taking over the account.
|
| 11/03/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
In XXXX I liquidated my late parents ' home and rolled over that equity into a property that I would later use for my retirement. I acquired a piece of land that I decided to later build on valued at {$170000.00} and I put approximately $ XXXX down and financed the rest through XXXX ( XXXX ) which has since been seized by the FDIC and sold to XXXX ( XXXX ). At the time that I was looking to finance the lot, the representative at XXXX named XXXX XXXX told me that I could finance it on a five year term amortizing as a 30 year mortgage ( lot loan ). At the end of the five year period, I could either pay the remainder in full or have the bank extend the note for additional five year increments. Further, there was no particular deadline or timeframe on their lot loans for building which represented the most flexible plan I had seen so it enticed me to choose XXXX as my lender. Sometime in XXXX, I received the notice that the note had been transferred XXXX after XXXX was shut down during the financial crisis. The note first came to term with XXXX in XXXX and I decided to get an appraisal get the extension needed with XXXX. A few months before the end of the term in XXXX, they indicated that they had sold the note to another investor who had no interest in retaining any lot loans so they would require I pay the balance in full which at the time was about $ XXXX. In a panic I tried to shop other lenders but they were all saying that they would not do any new lot loans due to the market, and that the only way I would be able to extend a lot loan through them was if they were already holding the note. I continued to pay XXXX the regular monthly payment even after the maturity date figuring that I was out of luck and they would end up foreclosing as I had no hope in selling the property which had greatly devalued since the recession ( dropping nearly $ XXXX in market value ). Around XXXX of XXXX, they sent me a notice that they did decide to allow me to extend for a five year period after all. Now we have come to XXXX and again late in XXXX and a few times earlier this year I tried to reach someone at XXXX regarding an extension or other options knowing that the value of the property has n't increased. They told me that I would actually have to wait and default on the balloon before anyone would be willing to work with me on this. About a month before the XXXX maturity date I received notice that they sold the note to Specialized Loan Services ( SLS ) who is a debt collector. SLS continued to bill me the regular monthly for several months after the maturity date and I thought perhaps my concerns about an extension were answered but this time through an investor who was willing to extend. I receive letter in early XXXX in a letter that I thought was the XXXX invoice stating that I had until XXXX to sign a preapproved extension or I would owe the remaining balance of about $ XXXX. By the time I received the letter ( I was away for a little while in the early part of the month ) it was already after the deadline. I called and they told me that I missed the window and would now have to apply for relief under the XXXX which is completely inappropriate since this is not a mortgage on a primary residence - however they told me it is the only option. I submitted my package on XXXX in full and they are repeatedly coming back to me telling me that I am missing documents even though they have already acknowledged their receipt and they are claiming that I had a XXXX deadline.
-XX/XX/XXXX Submitted full app package for extension-XX/XX/XXXX received a letter for IRS form included in initial package-XX/XX/XXXX Resubmitted the requested tax form-XX/XX/XXXX received a letter indicating missing paystubs-XX/XX/XXXX resubmitted paystubs-XX/XX/XXXX received a letter stating they are reviewing-XX/XX/XXXX declination : missing documents
|
| 07/27/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
Back in 2016 my HELOC was sold to Specialized Loan Servicing and I had no idea it was leaving XXXX XXXX XXXX. We got a letter months later after even making payments to XXXX XXXX XXXX but the loan had without our knowledge sold to SLS. A month after we found it was sold, we began to send our payment electronically per a letter that came later. We thought all was good until we noticed that SLS was sending our payments back to our credit union. We called them and they said that the amount was not sufficient and that we had missing payments. We again tried to send payments of {$490.00}. but they would not accept them. At this point we were going back and forth with the reps on the telephone about our payment returns and they had no idea of what we were talking about. Again the payments came back and no one knew what we were talking about, but our Credit Union showed the money being returned. This went on for a few months and we tried to contact XXXX XXXX XXXX to get them involved and ask why the payments were being returned. At one point a person we got on the phone said they had no record of our account!
We became so exhausted with lack of response, no response and different responses from SLS and XXXX XXXX XXXX not helping and accepting payments, not sure if we had an account that we fell far behind in payments. As time went on with lack of any answers we had severe life changing events, taking care of XXXX XXXX and XXXX XXXX. This began to drain us financially and took a horrible hit on our finances. We had to support all 3 financially. We also had major septic water issues to our home and had to put this on a credit card in the amount of {$10000.00}. We had to deal with medical issues ( XXXX ), which caused lack of work for a period of time. We informed SLS of all of these issues through letters and verbally. This was in hopes of a smaller settlement to just be done or a small settlement. At this point we are so far behind but still current on our 1st Mortgage with XXXX XXXX XXXX.h We have been working with a non-profit helper to be a communication between us and SLS for the past few years. Again, when you call you get different people all the time with different answers and no one has any idea where our paperwork is for modification. We get phone calls and the person on the phone has no idea of any paperwork or they say it's being looked at but they don't know who has it. We never never get anyone who can tell you what the process is for any modificaiton we have asked for. One day a few months back a letter showed- ups asking for {$20000.00} in a certified check. We called to let them know that we did not have such a large amount of money but we would be willing to take a loan out against our 401K to give them half of this to just bring the loan to a close. This was all that we had to give despite the fact that it would clean us our financially we were willing to just do this to close the loan out.
We are now both getting ready to retire and our income will drop drastically. All that we're seeking to do is to pay them atleast a third of what we owe just to end this entire situation. We don't deny we owe the money but SLS is one of the most horrible companies we have ever had to encounter. The calls are non-stop and they refuse to make any sort of arrangement that will atleast allow for the debt to be removed. All that we ask is to pay them a 3rd so that we can cut all ties and move forward. We are now in critical times and money just to eat, pay utilities, keep a roof over your head and stay live is a priority more than ever. Taking one thing off your plate is all that most want to do. We are asking assistance to get a much lower payoff to end our dealing with a company which refuses to even acknowledge our pleas of settlement. We hope that you can be an advocate to assist with this issues with SLS
|
| 11/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Upon transfer to SLS from XXXX Mortgage I called in response to their welcome calls and spoke to a customer representative who provided me the acct no. ending in XXXX. To support this acct no., I have attached a document titled " EscrowCORRECTacct '' that was mailed to me, dated XXXX/XXXX/15. I have made XXXX {$2000.00} payments directly to SLS, ON-TIME for the months of XXXX, XXXX, XXXX and XXXX based on this acct no., see attached document titled " paymentPROOFS ''. In reviewing my acct payment history, NONE of these payments are posted. In almost all of the documentation I faxed to SLS, I referenced this acct no. Herein lay part of the problem.
Upon reviewing the complaint responses from XXXX, as well as closer review of my acct, the acct ending with XXXX has been assigned to my name. From this acct document history, I printed the following XXXX documents which I have renamed for better reference and attached to this complaint : 1. " EscrowWrongacct '', 2. " XXXX '', 3. " XXXX '', 4. " XXXX '', 5. " XXXX '', 6. " slsWebpage ''. If you review the " EscrowWRONGacct '' document, notice the acct no. is XXXX, but the name and address on the document are not mine but " XXXX XXXX '' with an address in XXXX, CA ( as compared to the " EscrowCORRECTacct '' document that lists my information and my XXXX acct no. ). The documents 2. " XXXX '', 3. " XXXX '', 4. " XXXX '' are just like the " EscrowWRONGacct '' document. When SLS sent out document no. 5, " XXXX '', the acct no. stayed the same ( XXXX ), but now it reflects my name and address, so sometime between XXXX/XXXX/2015 and XXXX/XXXX/2015 someone change the acct record. Be mindful that this has all occurred prior to me contacting SLS as I had no idea the acct was in this much disarray until I received the phone calls and the " XX/XX/XXXX '' -your payment is late document.
Now comes the issue of where has the {$8000.00} gone that I have paid to SLS. Initially, before I noticed the error in the acct no., I believed XXXX of my payments had been applied to this acct ( XXXX ) after reviewing the payment history. But, upon closer review using the acronym cheat sheet SLS sent after I initiated a complaint, I realized they have not been applied and am assuming they are being applied to XXXX as shown on the " paymentPROOFS '' document. I am certain they are not applied to acct XXXX because if you look at document 6, " slsWebpage '' and review the entry on XXXX/XXXX/2015 which is designated as a mortgage payment by the " XXXX '' under " Type ''. If you add the columns across, they total a payment of {$2200.00}. XXXX my " paymentPROOFS '' document and you can see I have always paid {$2000.00}. I assume XXXX XXXX made the {$2200.00} payment. My mortgage starting principle is supposed to be {$280000.00}, with a principle and interest payment of {$1300.00} and an escrow payment of {$380.00} for a total payment of {$1700.00}. My payment is NOT {$2200.00}! I know you have a copy of my mortgage document that reflects this as XXXX has recited them to me. But I have attached the bottom portion of my Final Settlement HUDXXXX document to support this. It is also reflected in the document " EscrowCORRECTacct '' under the " Past Years Payment Breakdown ''. I BELIEVE YOU CHANGED THE COUNTY AND PARCEL NO. ON THE WRONG ACCT NO. AND MY CORRECT ACCT NO. IS the XXXX ending in XXXX based on the no.s and information contained on the " EscrowCORRECTacct '' document.
I have provided you all of the documents and information you need to correct and update my acct and payments. I request that this mess be escalated to a level that can correct it accordingly. At this point, I do n't know where to make my payment in order to apply them to MY acct. I know there is cross data between the XXXX mentioned accounts and believe the info I have provided can hopefully clear them up. PLEASE FIX IT!
|
| 04/12/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
XXXX XXXX Bank provided me with written information of Specializing Loan Servicing LLC being my server. My mortgage was XXXX months late at the time XXXX informed me of the changes. A payment of the XXXX past due amounts were sent to XXXX XXXX leaving a balance of XXXX late payment and late fees. Specializing Loan Servicing LLC sent me a letter on XXXX/XXXX/15 indicating the amount of the debt XXXX comprising of unpaid principal of {$150000.00}, deferred principal of {$0.00}, deferred interest of {$0.00}, uncollected interest of {$1200.00}, escrow balance/advances of $ XXXX, and outstanding fees of {$190.00}.
At the time XXXX informed me of these changes, I was in the process of submitting a loan modification package to XXXX in effort of getting a fix rate and to lower my loan according to my income and living expenses. XXXX had informed me that the uncollected interest of {$1200.00} could be placed toward the end of my loan once a modification was developed.
. A request of a loan modification was presented through SLS. The modification packet needed tax information which took some time since the income tax information needed was not completed during these changes until XXXX XXXX, 2015.
A telephone call was to inform SSL that my XXXX month payment of XXXX had not been taken from my XXXX Account as scheduled. SSL staff informed me she had taken down the wrong banking account information. I then asked when was someone going to call me and the same staff that provided assistance to me apologized and said she had made a mistake and someone should have called and informed me. I reminded her that she had been the XXXX to take my payment and should have been the XXXX to inform me. At this time the XXXX payment of {$1000.00} was processed as she also indicated she would email me the confirmation ( because at this point I was driving my car ).
The day after ( same month of XXXX ) the payment was processed I received a telephone call ( XXXX ) from someone from SLS Customer Care Center that was very aggressive and a very distasteful attitude toward me. He talked at me and not to me as he threatens me about my account. I explained to this person that I had not been talk to ever like this since I 've been with XXXX and his tone and attitude made me very nervous. He said I owed for XXXX payments and soon XXXX. I further explained that I never would have had more than XXXX payment owed to XXXX but I was hospitalized in XXXX and it caused a hardship, but he did not want to hear that! When XXXX notified me of the changes I did owe XXXX for XXXX months because I always been at least XXXX month behind because XXXX took my XXXX payment on my XXXX modification with XXXX and applied it toward my escrow, therefore I began to accrue late fees which gave me the late fees of {$1200.00} that SSL is including into my payments and counting as a monthly payment ( which it is not! ) This employee was not wanting nor trying to hear anything that I had to say. He tells me I owe for XXXX months and I tell him there was a payment setup earlier in XXXX but the payment was actually applied to the account ( which I see on a statement sent to me on XXXX XXXX, 2015 as not being applied ) on XXXX XXXX or XXXX after the due date. He tells me that I would have to pay the past due amounts owed to XXXX and I agreed to pay asking for a payment plan until the medication packet is received. He refused to work with me and did n't want to accept the terms. I talked to a HOPE counselor and she connected me to SSL to set up a payment plan. A couple days later I called customer services and they put me with someone who was willing to listen and placed me on a payment plan which stated my payments would be set for XXXX/XXXX/15 of {$1000.00}, XXXX/XXXX/15 {$1000.00} which would leave me with only XXXX payment which I will pay it the XXXX week XXXX
|
| 05/27/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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On XXXX, XXXX, 2016, I applied for a HAMP modification from my new loan servicer, Specialized Loan Services ( " SLS '' ). I am including a copy of the email submission page as well as a copy of the completed application. On XXXX XXXX, I received a letter from SLS indicating that " [ SLS ] is in receipt of [ my ] request for assistance. I have included a copy of the letter as well. As of today, XXXX XXXX, 2016, I have yet to receive any decision or other communication from SLS concerning my request for assistance.
I am a XXXX person and suffer from mental ailments ( among other thing ), so the anxiety caused by completing these applications is enormous. Nonetheless, since I have been through the process, I am very careful to include everything required in the application and to document the things being done. I am also fairly certain that this office, FCRA and other regulations, statutes and agencies are supposed to police this kind of activity. In particular, when I called SLS today, I contacted my " new Relationship Manager '' at the number and extension provided on another letter from SLS dated XXXX/XXXX/2016. After being routed through several different sections for a number of excruciating minutes, I was finally routed to someone who was completely clueless. She tried to suggest that I had n't applied, but then acknowledged I had. She then said that my account had a note that I was missing information, but my application did not need any information and I NEVER RECEIVED ANY NOTICE from SLS beyond the letters I have referenced in this account. Later, when I mentioned the assignment of the new relationship manager, she indicated that I do n't have such an individual, that it 's a " group number '' and the conversation degraded when I tried to correct her with her own letter that specifically assigned me a new " Relationship Manager '', XXXX XXXX, with a Teller ID. # of XXXX. XXXX does not exist nor does any so called relationship manager. This is a fraud being perpetuated by this company in direct countervention of the recent settlements and laws put in place to insure that people like me are given the right kind of attention in desperate financial situations when the house is on the line. As if that were not enough, the young woman proceeded to tell me that no action had been done on my account since XXXX, which makes absolutely no sense, given that they " assigned '' a new " Relationship Manager, '' and acknowledged receipt of my application. Finally, she made reference to " forebearance status '' that I was currently enjoying. I applied for and was granted XXXX6 months forbearance from XXXX Mortgage immediately prior to their transferring service to SLS. I requested copies of my mortgage documents, but SLS provided everything but the executed forbearance agreement with XXXX. At some point, they did send me a forbearance agreement for execution, even though at that time I had never applied for any assistance from SLS. Because my XXXX forbearance was expiring and despite the fact the offer date on the SLS XXXX had expired, I executed that forebearance agreement and sent it back to SLS, but I never recived acknowledgment about it either. In either case, both forbearance would have expired by now and I have applied for a modification. I am hopeful that this can be resolved without the need for me to redo and resubmit multiple documents. Those type of XXXX game practices are supposed to be prohibited now. Frankly, given the undue anxiety dealing with SLS is causing, I am hopeful you have the power to either strip this lien from them completely and release me ( the house is WAYYYYYY underwater ) or fine them significantly enough to make it matter. The way that my account is being handled is deplorable, and I have real estate legal knowledge,. since I practiced real estate law before becoming XXXX.
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| 08/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2020, CMC Funding took over my loan. This loan is being serviced by Specialized Loan Servicing LLC. I started making payments bi-weekly paying half of the mortgage the first payment {$1400.00} and the other half of the mortgage with the second payment {$1400.00}. The total mortgage payment is {$2800.00}. My bill is due on the first of the month and there is a 16 day grace period before any penalties are charged.
The reason I made the payments this way is because I get paid bi-weekly and I wanted to make even payments throughout the year. Also, part of the reason is the specific wording on my bill allows for me to make payments this way. The wording reads exactly like this, " Any partial payments that you make are not applied to your mortgage, but instead are held in a suspense account. If you pay the balance of a partial payment, the funds will then be applied to your mortgage. '' After four of these half payments XXXX payments made on XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020 ), I received a notice dated XX/XX/2020 for late payment stating my account was past due more than 15 days. Even though I had already made two months worth of payments and the account should be current. I called CMC Funding after receiving that notice and they said that they would fix the transaction and move the money out of the suspense account and apply it towards the mortgage payment.
I continued to make my payments every two weeks ( payments made on XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020, XX/XX/2020 ), and I continued to receive late payment notices. I called them each month and each month they assured me that they would apply my payments to my mortgage. This process of them sending late payment notices has continued on for each month. Each month I have called them and they assure to me that they will fix the problem by applying the funds correctly. I have all the records indicating that I have never once been late on fulfilling a mortgage payment.
My current bill dated XX/XX/2020 states I owe them {$4400.00} which includes penalties. When in fact I have never been late on my payments and I do not currently owe them anything. I called them in early XX/XX/2020 and asked them why they keep sending me incorrect bills and charging me penalties when my account was current. They said that they accidentally applied one of my payments back in XXXX to principal instead of applying it to the mortgage. I asked them why they would do that when the bill states that the payment is to be held in a suspense account until the payment is fulfilled. They didn't give me a reason, they just said, " we didn't know what to do with your payment so we just applied it to principal. '' So I said, " how come every month when I call you state you will fix my account to show it being current, but you never do? '' They replied with, " well your always one payment short because we applied one of them to principal. '' I replied with, " I have called you every single month and told you that I was never late on a payment, why am i just finding out about your mistake now? and please move that payment to the mortgage where its supposed to be. '' They told me they can't move the payment from principal and that I still owe them more money. Their explanation was that too much time has gone by. Even though every single month I call them and they assure me they will fix the transactions on my account, they never did. Now they won't fix their error and are demanding that I owe them more money.
I don't understand how I can make every single payment on time, they misapply one of my payments, don't tell me they screwed up until about 4-5 months later and now its my problem and I owe them more money because they screwed up.
I just want them to fix their mistake and show my account as current with no penalties as it should be.
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| 03/21/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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This is an URGENT request for immediate attention. After receiving bad advice from a multitude of lawyers, we are sending this initial complaint without the benefit of being represented by a qualified attorney. It is only in the interest of time that we must at least get this on file with the CFPB now before our home is unlawfully lost. In addition to this list of Honor and Respa violations, many supporting documents are being sent including the source of the first violations under XXXX and then SLS in the form of a time line. You will read that after being advised by SLS immediately after taking over our loan from XXXX to cease making payments in order to get a Loan Mod, they deliberately sabotaged the process and continued to dual track the foreclosure process. In addition to this abbreviated list, SLS 's lawyer informed our attorney on XX/XX/XXXX at XXXX in the XXXX in the form of an email that our home was going to sale on the XX/XX/XXXX at XXXX This gave us essentially one business day to react and save our home of 27 years. They admit that the foreclosure notices were going to another address in a completely different city. No notice was ever posted on the property. SLS 's attorney, XXXX XXXX knew however that the sale could not take place as their NOTS had expired a month prior. So essentially, at XXXX on Wednesday, we were forced into an emergency Chapter XXXX bankruptcy filed before XXXX Thursday morning, bearing all the costs and far reaching damages. They knew they did n't have the right to sell the home. We found out immediately after filing that it was unnecessary. Again, because of virtually non existent counsel, we found out today that we are out of bankruptcy which again puts our property open to a foreclosure sale. We have no idea how long SLS has to enact new foreclosure proceedings, but in any case we must move very quickly.
We now need this neutral third party to make sure that all the malfeasance committed by SLS and XXXX are investigated and eventually brought to justice. We realize this is a complicated matter and we need counsel to proceed, but these undeniable violations will at least give us the time we need to lay out our causes of action against these XXXX giant banks. What has happened to us is unconscionable and we actually ca n't wait to expose the gross ethical breeches, accounting failures, false promissory estoppel, and false representation.
1. NOTIFICATION WITHIN 5 DAYS OF SUBMISSION OF A MODIFICATION PACKAGE Regulation X Section 1024.4 provides that if a Servicer receives a loss mitigation application 45 days or more before a foreclosure sale the Servicer shall : ( A ) Promptly upon receipt of a loss mitigation application, review the loss mitigation application to determine if the loss mitigation application is complete and ( B ) NOTIFY THE BORROWER IN WRITING WITHIN 5 DAYS after receiving the loss mitigation application that the Servicer acknowledges receipt of the loss mitigation application and that the Servicer has determined that the loss mit package is complete or incomplete. If the loss loss mis application is in incomplete, the notice must state the additional documents and information that the Borrower must submit to make the loss mit application complete by a ( reasonable ) certain date. WE NEVER RECEIVED ANY SUCH NOTICE. WE WERE NOT AWARE THAT OUR PACKAGE WAS CONSIDERED INCOMPLETE. I XXXX XXXX HAD DIRECT CONTACT WITH SLS ' COUNSEL AND FORWARDED 2 DOCUMENTS WHICH WERE NEVER PROVIDED IN THE ORIGINAL PACKET. THEY WERE SIGNED AND NOT ONLY RETURNED TO THEIR ATTORNEY 'S OFFICE BUT ALSO TO OUR SPOC 2 ADDITIONAL TIMES AND EACH TIME WITHIN 24 HOURS OF RECEIPT.
THIS IS RESPA AND HOBOR VIOLATION 1. THE REST OF THE ABBREVIATED LIST WILL BE INCLUDED IN THE SUPPORTING DOCUMENTS. The behavior of these banks is beyond crimes for which demand severe punishment.
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| 07/08/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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DEMAND TO PRODUCE THE REQUIRED DOCUMENTS WITHIN 15 DAYS I will be sending a Demand for Production of Documents to the " New Servicer '' ( Specialized Loan Servicing - SLS ) who is purporting a " NOTICE OF TRANSFER '' from The Bank XXXX XXXX XXXX XXXX XXXX XXXX in related to CFPB Case No. XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX XXXX, and XXXX - XXXX.
The Bank XXXX XXXX XXXX XXXX XXXX XXXX NEVER produced any verified documentation to support a claim of debt owed. Instead the " Identity Theft '' has elevated with a harassing Three Day Notice with threats of litigation amongst other things. I do not know SLS and have never contracted with this company. I am concerned my personal information is in SLS unlawfully and may be used to cause additional harm.
PLEASE PROVIDE THE FOLLOWING INFO TITLE XXXX. FAIR DEBT BUYING PRACTICES PLEASE TAKE NOTICE that pursuant to XXXX.
( a ) As used in this title : ( 1 ) " Debt buyer '' means a person or entity that is regularly engaged in the business of purchasing charged-off consumer debt for collection purposes, whether it collects the debt itself, hires a third party for collection, or hires an attorney-at-law for collection litigation. " Debt buyer '' does not mean a person or entity that acquires a charged-off consumer debt incidental to the purchase of a portfolio predominantly consisting of consumer debt that has not been charged off.
( 2 ) " Charged-off consumer debt '' means a consumer debt that has been removed from a creditor 's books as an asset and treated as a loss or expense.
( b ) The acquisition by a check services company of the right to collect on a paper or electronic check instrument, including an Automated Clearing House item, that has been returned unpaid to a merchant does not constitute a purchase of delinquent consumer debt under this title.
( c ) Terms defined in XXXX XXXX ( commencing with Section XXXX ) shall apply to this title.
( d ) This title shall apply to debt buyers with respect to all consumer debt sold or resold on or after XXXX XXXX, XXXX.
PLEASE TAKE NOTICE, pursuant to XXXX.
( a ) A debt buyer shall not make any written statement to a debtor in an attempt to collect a consumer debt unless the debt buyer possesses the following information : ( 1 ) That the debt buyer is the sole owner of the debt at issue or has authority to assert the rights of all owners of the debt.
( 2 ) The debt balance at charge off and an explanation of the amount, nature, and reason for all post-charge-off interest and fees, if any, imposed by the charge-off creditor or any subsequent purchasers of the debt. This paragraph shall not be deemed to require a specific itemization, but the explanation shall identify separately the charge-off balance, the total of any post-charge-off interest, and the total of any post-charge-off fees.
( 3 ) The date of default or the date of the last payment.
( 4 ) The name and an address of the charge-off creditor at the time of charge off, and the charge-off creditor 's account number associated with the debt. The charge-off creditor 's name and address shall be in sufficient form so as to reasonably identify the charge-off creditor.
( 5 ) The name and last known address of the debtor as they appeared in the charge-off creditor 's records prior to the sale of the debt. If the debt was sold prior to XXXX XXXX, XXXX, the name and last known address of the debtor as they appeared in the debt owner 's records on XXXX XXXX, XXXX, shall be sufficient.
( 6 ) The names and addresses of all persons or entities that purchased the debt after charge off, including the debt buyer making the written statement. The names and addresses shall be in sufficient form so as to reasonably identify each such purchaser.
( SEE ATTACHED DOCUMENT FOR FULL LETTER )
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| 11/29/2023 |
Yes |
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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Specialized Loan Servicing has failed to provide their banking ledger as requested to validate the who is truly indebted to whom in this credit arrangement. There was a simple contract in place in which was canceled per the IRS publication any discharged or canceled debt can not be collected or acted upon. Specialized Loan Servicing has threaten to foreclose on my home for an alleged debt that they have not verified. Specialized Loan Servicing received my note which is a financial asset that has been used to gain profits with none of the proceeds benefiting me even with me being the registered owner of the securities. Because this note is backed by the full and faith in credit of the united states it is impossible for it to be defaulted therefore Specialized Loan Servicing has given me no value or consideration for this credit agreement they have only gained and now trying to illegal foreclose on my home with no proof of me being indebted besides a simple contract that has already been discharged dollar for dollar. If I am indebted to Specialized Loan Servicing I am requesting the book entry ledger NOT the contract. If you are unable to provide such records then no debt actually exist and this attempt to force performance is highly illegal.
3-604. DISCHARGE BY CANCELLATION OR RENUNCIATION.
Primary tabs ( a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the party 's signature, or the addition of words to the instrument indicating discharge, or ( ii ) by agreeing not to sue or otherwise renouncing rights against the party by a signed record.
( b ) Cancellation or striking out of an indorsement pursuant to subsection ( a ) does not affect the status and rights of a party derived from the indorsement.
( c ) As used in this section, " signed, '' with respect to a record that is not a writing, includes the attachment to or logical association with the record of an electronic symbol, sound, or process to or with the record with the present intent to adopt or accept the record.
3-603. TENDER OF PAYMENT.
Primary tabs ( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract.
( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates.
( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument.
3-601. DISCHARGE AND EFFECT OF DISCHARGE.
Primary tabs ( a ) The obligation of a party to pay the instrument is discharged as stated in this Article or by an act or agreement with the party which would discharge an obligation to pay money under a simple contract.
( b ) Discharge of the obligation of a party is not effective against a person acquiring rights of a holder in due course of the instrument without notice of the discharge.
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| 03/01/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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Specialized Loan Servicing LLC ( SLS ) failed to offer all the loan modifications my mortgage investor, XXXX XX/XX/2005, makes available based on the language in their pooling and servicing agreement. My loan is not guaranteed by the federal government. SLS only offered programs that are available for federal guaranteed loans. Further, SLS failed to state the " applicable requirements '' for XXXX XX/XX/2005 as required by RESPA Section 1024.41 ( d ) 1.
My loan modification appeal letters and Qualified Written Request actually stated the requirements and guidelines in the pooling and servicing agreement and what modifications that allowed. In SLS seven response letters to my letters, they never even acknowledged that each of my letters cited the PSA and proved what my mortgage investors requirements were. Each SLS letter repeated that they had to follow the investors requirements, could not do otherwise, and had made available all the loan modifications my investors allow. So they ignored the facts, never discussed those facts and repeated in a non-responsive way their position.
SLS has never acknowledge or discussed directly their violation of Section 1024.41 ( d ) 1 I mentioned. Instead, they would refer to clauses in RESPA and Regulation X that said they did n't have to disclose anything about the PSA. Their responses used the original language of RESPA before it was amended and failed to account for what the CFPB said in its interpretation of the final rules that were published in the Federal Register. Once again, they would not directly discuss an issue presented and used boilerplate language which was not relevant or had been amended to justify their non-responsive position.
What started out as my attempt to have SLS offer me a loan modification my mortgage investor allows and approves of, turned into something greater. Through SLS letters to me and my six responses which total 46 pages, SLS demonstrated in its responses that what it was saying to me is most likely how it deals with all loan modification applicants and all borrowers. So this complaint is not just about my loan. It is about all loans serviced by SLS that are not guaranteed by the federal government. Based on how they incorrectly apply RESPA and their use of repetitive answers which are non-responsive to facts and issues presented, there is a high probability this reflects how SLS deals with all borrowers.
I have read RESPA and Regulation X, the CFPB interpretations of the final rules published in the Federal Register, the Mortgage Settlement Act, California law, U.S. trust law, pooling and servicing agreements, and studied th operations and structure of the mortgage servicing industry. I have also talked with attorneys and other experts about all this including an attorney who works for the XXXX. My complaint is the accumulation of over 2000 hours of research and analysis about issues that relate to mortgage servicing. I may be submitting a complaint as a consumer about my loan but I 'm also a management consultant who is submitting this complaint on behalf of all borrowers.
Let me summarize what SLS has done wrong here. SLS did not follow XXXX XX/XX/2005 Sale and Servicing Agreement requirements and guidelines for loan modifications. SLS failed to meet the burden of offering all the loss mitigation options the investor allows as the CFPB requires. SLS failed to state the applicable requirements of XXXX XX/XX/2005 that RESPA Section 1024.41 ( d ) 1 requires. SLS falsely stated that it is following the requirements of XXXX XX/XX/2005 when it is not and evidence has been presented to prove it is not. SLS incorrectly used clauses from RESPA and Regulation X to justify it 's lack of disclosure.
This remains an active appeal.
Attached is a 16 page case that justifies a CFPB investigation and enforcement action
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| 11/16/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Older American |
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In my opinion, the Statute of Limitations began with my receipt and awareness of the Home Equity Credit Line Agreement ( in XXXX ) as it was not a document available in the public domain, And the Home Equity Credit Line Agreement contains a Rider My Bill of Rights ( of which XXXX, under its terms has been in default since XXXX ). Indeed XXXX had stated previously it would not disclose documents as I could not validate to their satisfaction the signature ( s ) on the Loan Documents. It was only after I filed a Debt Validation Request in XXXX with XXXX, the Home Equity Credit Line Agreement was made available to me.
At no time, since XXXX, did any servicer attempt to communicate information with respect to an assignment, sale or other loan action related to the loan, commonly referred to as Hello and Goodbye letters.
If through fraud or concealment the defendant causes the plaintiff to relax vigilance or deviate from the right of inquiry, the defendant is estopped from invoking the bar of limitation of action.
If by ANY act of concealment or deceit, whether before, or at the same time or after the act is committed, the wrongdoer hides from the innocent party the facts which would put him upon inquiry, the statute does not begin to run.
Fraud or deceit tolls the statute of limitations until such time as the fraud has been discovered by the exercise of due diligence. The actual Promise to Pay the Home Equity Credit Line Agreement is not in the public domain and was not provided by XXXX until XXXX.
Thus, the decision to dismiss based on the Statute of Limitations should be set aside.
Denial of leave to amend is patently wrong.
The complaint in State Court was to be amended ; however the case was removed to the Federal Court based on Diversity and I was then unable to amend the complaint ( SLS has other cases in the State Court ).
In XXXX someone forged Loan Documents for a Home Equity Credit Line ( HECL ) which were subsequently wrongly recorded on my residence.
I contacted the Lender XXXX XXXX XXXX and informed them that I did not apply for, authorize, or execute an application or the forged Loan Documents I included a copy of my Driver License and Passport.
XXXX replied that I obviously did not sign the loan documents and they would only discuss and provide documents if I provided requisite evidence I signed the loan documents. By definition of forged, I could NOT have executed the loan documents and would never be able to comply with their request.
No further communication was forthcoming from XXXX for 2- or so years.
XXXX apparently a subsequent servicer contacted me some time later. I informed XXXX that did not apply for, authorize, or execute the forged Loan Documents I included a copy of my Driver License and Passport.
XXXX contacted me and asked for samples of my signature notarized on their form, which I provided. I never again heard from XXXX.
Sometime in XXXX, Specialized Loan Servicing ( SLS ) apparently acceded to the servicing rights and began to send billing statements ; I had not received any statements for at least 4-years. My assumption was that the company was a sham servicer and I did not respond until SLS filed a Notice of Default in XXXX.
I filed a Debt Validation Letter and SLS replied with only a copy of the Deed of Trust ( which could have been secured earlier as it was a public record ) and they provided a copy of the Home Equity Credit Line Agreement ( the Promissory Note-Promise to Pay ) which is not available in the public domain.
Complete information as required by the Debt Validation Letter including an original Loan Application, Credit Report, Appraisal, and other Loan File documents were not delivered by SLS. However, the Foreclosure proceeding was held in abeyance.
In XX/XX/XXXX, SLS again filed a Notice of Default.
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| 12/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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This is in regard to SLS/XXXX now the servicing company for XXXX.
FYI Prior when the INTENTIONAL FRAUDULENT FORECLOSURE was filed the Plaintiff was XXXX, however, it was XXXX, XXXX XXXX, XXXX. When the papers were dropped at my front door, the Plaintiff read " XXXX '' which was confusing to me as I was under the impression it was XXXX XXXX.
Nevertheless, for the 'history ' of this ongoing INJUSTICE, there is on file with CFPB and SLS the Affidavit of XXXX XXXX attesting to the FRAUD via XXXX XXXX to miss 3 payment then we will modify... which did NOT happen. XXXX FORECLOSED .
CURRENTLY Please see email enclosed from SLS. with higlighted areas of complaint and interest.
You will see the email was sent ONLY to my Realtor, XXXX XXXX, XXXX, I had requested that I, as Seller, be cc 'd on all emails.. This particular email instruccts " to reach out to your SPOC agent '' 1st of all, WHAT is SPOC? I called and spoke with XXXX yesterday inquiring of the email, reiterating that I requeted to be cc 'd on all emails to the Realtor, XXXX XXXX, along with 'what ' is SLS requesting and WHO is XXXX XXXX XXXX
1 ) SPOC= Single Point Of Contact. Who would knwo that as a XXXX PERSON? Goodness!
Further, it is truly unbelievable to mention SPOC as each and every time I've been given a name as the contact person for me, they are unavailable, as with XXXX, who was NEVER available, NEVER returned a call when pressing the prompt for a call back as well as other agent as the SPOC ( albeit that was NOT what was mentioned ) simply the agent assigned or some such language ... NEVER SPOC!
As well, when XXXX was the contact, he was condescending in his manner, asking? 's that were not necessary and simply awful.
Other assigned agents were not available, either.
XXXX has been available on the last 2 calls. XXXX is decent and addresses business without disdain... yet, he has only been available the past 2 calls. Prior 3 calls in one day without contact or return calls.
2 ) XXXX was making note to cc me, XXXX, XXXX on all emails, again.
3 ) SLS is requesting a letter from me relinquishing the insurance funds being held in the amount of ( according to XXXX ) XXXX ) yet when I spoke with the SLS Insurance Dept on XXXX XXXX, I was told the insurance amount on deposit iw {$57000.00}. ( I do not recall the exact dollar amount BUT am certain of the $ 57K+ ) My question for XXXX is why would I send a letter relinquishing $ 61K= when YOUR Insurance Dept quoted me $ 57K+? XXXX stated he is Loss Mitigation not Insurance., Please check with your insurance dept. I do not want to face liability for the difference between $ 61K & $ 57K. Further, the Insurance Dept agent made it clear THAT THE INSURANCE FUNDS ON DEPOSIT WOULD NEVER BE RELEASED TO ME AS THEY ARE BEING KEPT AS DELINQUENCY?!!
4 ) Who is XXXX XXXX? He is also with Loss Mitigation I was told.
Please look, further at the included 'documents ' ... what appears on paper herewith is NOT as is when going through this Short Sale process.
Buyer " Proof of Funds & Articles of INC '' both state NOT REQUIRED. That is not true.
We have had to provide Proof of Funds which SLS has held with total inconsideration of the prospective BUYER FUNDS being held without answering.
OTHER MSSING Please provide letter from borrower forfeiting loss draft funds.
AGAIN, as there is definitely a discrepency as to the total amount fo funds being held as well as why is the LETTER necessary when the insurance dept MADE IT CLEAR THE FUNDS WOULD REMAIN WITH SLS/XXXX DUE TO THE DELINQUENCY.
FURTHER, THIS IS AN INTENTIONAL FRAUDULENT FORECLOSURE .... how does one fight this INUUSTICE?
Please forgive my delay in sending the next complaint as I have had XXXX XXXX procedures within the past I bleieve, 6 weeks, which have kept me exhausted.
Please see ENCLOSURE regarding the above.
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| 12/02/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I am the victim of the XXXX rogue mortgage issue. I received a letter saying I should respond with my mortgage because XXXX was being shut down and a servicer will be taking over and I should, as promised, request my refinance before the shutdown. I did make the request for my refinance I was promised at my closing with XXXX. I had never missed a payment and my fico score was XXXX. This is when my troubles began, XXXX XXXX XXXX took over my loan and when I requested my refinance, XXXX 's XXXX XXXX in their mortgage dept erroneously submitted adverse info to my credit history ( 3 times ) and when she got caught she said it will take 60 days to correct my credit, I had my confirmation receipts for my online payments. Then XXXX XXXX and XXXX took me " off line '' so I could no longer make payment on my mortgage, because I told them I did not trust them and XXXX was just as bad as XXXX and I had another bank that was willing to refinance me at 3.3 %. XXXX then damaged my credit totally and kept me from refinancing elsewhere and began to threaten foreclosure. I had been in my home since XXXX XXXX, never missed a payment and the victim of the rogue mortgage and now the victim of XXXX XXXX and XXXX. XXXX told financial services that she had to damage my credit because, " I had never missed any payments and to get a modification, I would have to be late at least twice and this was the only way to get this done. '' Also, she said she prohibited me from being able to pay my mortgage because she had to put me in the modification pool and this was the beginning of the process. '' This was all lies. I never missed a payment. XXXX prohibited me from paying. I even paid my taxes and then XXXX sent me a check in the same amount of the property taxes I had paid and told my city finance dept they were taking over my taxes and escrowing my taxes. I am an insurance agent and I wrote my homeowner 's policy and XXXX sent me back the payment I made for the full year 's premium and told my insurance company that XXXX was taking over my HO ins. I had never made any late payment on anything, not the mortgage, not the taxes and not my HO insurance. After XXXX did this, I began to get late notices from city hall stating my taxes were late, and notices from my HO ins threatening to cancel my Home owner 's insurance. I then rec 'd notice from XXXX I was being put on a " forbearance '' and I did not know what this was. I then stop receiving all communications from XXXX and nothing else from XXXX. My credit was severely damaged so I could n't leave this mess and get the refinance I was about to get with a great int. rate because of what XXXX XXXX, XXXX did to my credit worthiness. I have never heard of a modification and no one would tell me about it at the XXXX. Then after a " few '' years of harassment and threats of " taking my home '' and people ringing my door bell saying they were at a " silent auction '' and wanted to come in to see my property, I had to pay $ XXXX to attorneys who ripped me off and lied and said they were going to court with XXXX, but they did not. They never went to court because the court clerk and the XXXX representative would contact me and tell me that my attorneys never showed up and my property was going into foreclosure. I have all the proof of everything I stated above and the emails from the XXXX of the XXXX XXXX XXXX as a witness. When my mortgage was finally modified XXXX XXXX ( this fiasco start XXXX with XXXX and then XXXX ), I went from a complete mortgage payment : principle, Interest and escrow of {$3100.00} monthly with a term of 14 years, to the now ridiculous payment and term of {$3400.00} for 31 years. XXXX forbid me from making payments, and SLS servicer is say they accelerated my payments and calculated at the 6.875 rate instead of 3.375 % int. help me, please
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| 01/29/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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I have sent at least four qualified written requests to Specialized Loan Servicing since XXXX XXXX regarding my mortgage account XXXX. The nature of my disputes concern improper application of payments and now the failure of the servicer to properly implement my approved modification to my loan. The following is excerpted from another letter I am sending to SLS dated XXXX XXXX, XXXX.
I am once again rejecting this response to the XXXX of XXXX, Colorado because Specialized Loan Servicing ( " SLS '' ) ( 1 ) is denying any wrong doing in their application of payments to my account ; ( 2 ) continues to randomly post inexplicable reversals ( " {$3300.00} updated from suspense? " ), credits, debits, fees ; ( 3 ) is not truthful in the dates the company claims I submitted fully executed modification agreement documentation and ( 4 ) continues to threaten me with the loss of my home and post erroneous historical payment information on mortgage statements. I maintain this dispute with SLS and note the following errors in their latest response to my XXXX complaint : 1. In their XXXX XXXX, XXXX initial response, SLS acknowledged that they made errors in the application of the payments I made to my mortgage account. Then in their XXXX XXXX, XXXX letter, the company states they took {$3300.00} from the " suspense '' account and applied it towards " the last trial payment for the modification. '' Why? What does that mean? In fact, I long ago completed the three-month trial modification by making payments of {$3300.00} on XXXX XXXX, XXXX XXXX and XXXX XXXX in XXXX. I documented these payments in my XXXX XXXX, XXXX letter to SLS and, in fact, by SLS in one of their ever-changing transaction summary statements.
2. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says " funds posted to the loan on XXXX XXXX, XXXX have been reversed and applied toward the final payment of the loan modification. '' Why? What does that mean? As noted above, I made the final trial payment on XXXX XXXX, XXXX. ( And as documented in my XXXX XXXX, XXXX Notice of Errors to SLS-to which I have never received a response from SLS-I documented subsequent payments I made of {$3600.00} on XXXX XXXX and XXXX XXXX of XXXX. ) 3. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says that that they sent to me " a final loan modification agreement on XXXX XXXX, XXXX and XXXX XXXX, XXXX and we received your final modification on XXXX XXXX, XXXX. '' Wrong. The company did send to me the final loan modification agreement on XXXX XXXX, XXXX. They did not send a final loan modification agreement to me on XXXX XXXX, XXXX. And why would they? I executed and had notarized the XXXX XXXX, XXXX loan modification agreement and returned it to SLS before the end of XXXX XXXX. What SLS has not acknowledged is that they actually finalized the modification and sent the first loan modification agreement on XXXX XXXX, XXXX. However, the reconciliation of my mortgage account was so flawed and replete with errors that Supervisor XXXX from the Customer Resolution Department instructed me to ignore that decision package until the company had completed corrections of the errors it had made in posting payments. So I did. Then I received a letter telling me tough luck, I had not sent in the modification documents by the deadline so I was no longer eligible for the modification. Followed the next day by a letter telling me to ignore that. And then, finally, the new modification decision and agreement package that was dated XXXX XXXX, XXXX. The resolution of the payment posting errors was never finalized.
4. Referencing the XXXX XXXX, XXXX response letter to the XXXX of XXXX, SLS says, " We received your final modification on XXXX XXXX, XXXX. '' The company actually received it on XXXX XXXX, XXXX.
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| 04/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing of Colorado appears to have purchased the servicing rights to a HELOC/Purchase loan that XXXX XXXX XXXX has already discharged.
The original loan was an 80/20 loan originated in XX/XX/XXXX. This was a " purchase '' loan. I did not use the " 20 '' for anything. This is the way XXXX structured the loan. This 80/20 loan was modified and I have been making payments on my mortgage ever since. My loan went from XXXX to XXXX XXXX XXXX to XXXX XXXX XXXX XXXX and finally back to XXXX XXXX XXXX. I am in good standing.
At some point Specialized Loan Servicing purchased the discharged " note '', the " 20 '' portion of my original loan.. They never attempted to collect the discharged debt and never sent me any tax statements. I assumed their occasional letters were attempts to defraud me so I ignored them. They arrived once a year. Then in the summer of XX/XX/XXXX, SLS claimed I was required to pay the 20 % portion of this " purchase loan '' plus interest for the past 12 years for a total of {$110000.00}.
They have repeatedly refused to provide proof that they are legitimate and that they represent a financial institution. They refuse to provide proof that they can reconvey the lien. Why would I pay this discharged debt when it has been discharged by the financial institution 10 years ago and Specialized Loan Servicing role is nothing more than a collection agency that took a risk and purchased a " bad note ''.
After I called them several times to reason with them, they renewed the expired lien with new beneficiaries. I was NEVER served. I never received anything by mail. I NEVER paid a dime to Specialized Loan Services.
For financial reasons, I need to sell my home. I hired an attorney to help me and he's trying to help me pro-bono. However, even with an attorney, SLS will simply not provide accurate or complete answers. They are constantly moving the goal post! Today I asked to speak with our point of contact and I was told they had no one by the name of XXXX ( teller is what they're called ). When I persisted, I was told he was in research and didn't take calls. I was told I could not speak with him at all.
In addition, to get SLS to even take my call, I had to provide my XXXX ill, ex-husband 's ss # because they change the paperwork from the focus on me to the focus on him. My ex-husband deeded me the house 6 years ago. Are they now going after XXXX who is terminally ill because I hired an attorney? SLS > XXXX means he's XXXX. He's going into XXXX soon.
SLS claims to represent the XXXX. The XXXX states " no '', call the XXXX XXXX XXXX. The XXXX XXXX XXXX states they have NO record of this loan anymore because it was a mandatory discharge.
I have been going in circles since approximately XX/XX/XXXX. I need to sell my home due to financial reasons and now I can't because SLS has this fraudulent lien on my property that NO BANKING INSTITUTION will validate as legitimate. I am incurring attorney fees that I can't afford and the sale of my home is now at risk due to this fraudulent lien.
Please study this case CFPA. It's an excellent example of what predatory lenders and servicing agencies do to confuse and wear-out the consumer until the consumer quits out of sheer exhaustion while SLS steals their money. There is NO protection for the consumer if the serving agency is allowed to delay a correct response over and over again. Many people can't afford an attorney so SLS is able to defraud people by default over and over again.
Please CFPA. Please see my most important attachments that prove this whole situation stinks of predatory practices and intentional misinformation. If you can't help, I respectfully question why the CFPA even exists. The predatory lender is being protected, NOT the consumer.
Please, please help me.
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| 02/26/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I have a 1st mortgage with another lender and am current on that mortgage. I took out a HELOC with XXXX for {$300000.00} on XX/XX/XXXX. I worked in the mortgage business. When the market crashed, I reached out to other reps to find out who was going to take over my loan. No one knew who was going to service the XXXX HELOCs. I later lost my job, my husband was injured and I stayed home to care for him and did not research or get any notices in the mail with new lender information. After years of no correspondence regarding this equity line, on XX/XX/XXXX, I received a NOTICE OF DEFAULT recorded on XX/XX/XXXX in my county. I called XXXX XXXX XXXX XXXX. that was listed on the NOD. They said they were part of Specialized Loan Servicing, LLC and they had been trying to get a hold of me for " years. '' The man said that he saw that last year I was offered a " loan modification with 0 % '' I signed the agreement and my husband, XXXX XXXX " signed the agreement '' and " never made one payment. '' He made me feel irresponsible. I told the representative I hadn't heard from anyone regarding this equity line since XXXX and I asked what the date was on the agreement. He told me " he didn't need to get into details and I was like everyone who always calls at the last minute once they're in foreclosure. '' I told him I never received a new mortgage statement and got a chance to make a new payment to be in foreclosure and asked him to send me a copy of the mortgage modification. He said that he would send a copy and that he wanted me to know that each day that passes " thousands of dollars are added to the debt. '' He said that I owed {$610000.00}. I could not understand how I could owe so much. I later researched that with a title company and found that there was an Assignment of Deed of Trust ( for the XXXX Home Equity loan from XX/XX/XXXX ) to the XXXX XXXX XXXX XXXX XXXXXXXX recorded on XX/XX/XXXX. I realized that it was not true that SLS had been " calling and sending '' me " notices for years. '' It was not true that a " loan modification with 0 % was signed '' by me and my husband " last year with zero payments made. '' I felt very betrayed and in disbelief that a mortgage company could act so unscrupulously. I sent them a " Qualified Written Request '' to Specialized Loan Servicing , LLC to find out how they determined the $ XXXX owed on XX/XX/XXXX. There has been no response to my request. I have only received a copy of the original XXXX Home Equity Line of Credit from SLS. There has been no account/payment history, copies of inspections, nothing else received. I only received a payoff statement with the amount of {$300000.00} good through XX/XX/XXXX but then received a reinstatement statement of {$620000.00} good through XX/XX/XXXX. I did not understand the discrepancy with the amounts owed. I never applied for assistance and I then received a trial loan modification agreement dated XX/XX/XXXX with a down payment of {$180000.00}. I still can not get a transaction history from Specialized Loan Servicing and can not understand how a Notice of Default was recorded during the first 60 days of a transfer of servicing and negative credit reporting has occurred before I received my first mortgage statement from Specialized Loan Servicing. I believe that Specialized Loan Servicing, LLC, XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX have violated federal credit laws and there has been servicing abuses including but not limited to improper fee charges, inaccurate account statements, misrepresenting facts, falsely representing amounts owed they have unfair and deceptive practices in debt collection using abusive language and false information to intimidate and harm me and furnishing credit reporting agencies with customer information they knew was incorrect.
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| 03/01/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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Lender / Servicer : Specialized Loan Service ( " Servicer '' or " SLS '' ) Property Address : By email : XXXX To : Distribution Dear Sir / Madam, 1. Multiple Requests for Mortgage Assistance ( RMAs ) submitted. Specialized Loan Service ( Servicer ) ( " SLS '' ) has erred by not evaluating my ( several ) loss mitigation application ( s ) in accordance with RESPA and CFPA. I have submitted several Requests for Mortgage Assistance ( RMAs ), in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
a. Errors. SLS has imposed in each of my RMAs requirements to submit documents : 1 ) not applicable, 2 ) and/or not required for my circumstances ; 3 ) and/or have previously been submitted ; in violation of RESPA and CFPA.
( 1 ) SLS in the above ( 4 ) RMAs continually requests documents relating to my estranged spouse, even though that person : ( a ) Has not occupied or lived in the Property Address since XX/XX/XXXX ; ( b ) Has not contributed to the mortgage since at least XX/XX/XXXX ; ( c ) Has surrendered interest in the Property Address in a XX/XX/XXXX federal bankruptcy proceeding ; ( d ) Has been discharged from liability on mortgage by a XX/XX/XXXX federal bankruptcy court order ; and ( e ) Is precluded by court order from using the Property Address ( 2 ) I have on multiple occasions provided XXXX the following documents to demonstrate that my estranged spouse is a non-occupying, non-contributing, former borrower, who has no liability on loan number ( a ) XX/XX/XXXX-present rental agreement for a residence other than the Property Address ; ( b ) Discharge order in federal bankruptcy case ( entered XX/XX/XXXX ) ; ( c ) Credit report ( s ) demonstrating residence at an address not the Property Address ; and ( d ) Court order giving me ( temporary ) exclusive use of the Property Address Despite my claims and supporting documents, SLS in all ( 4 ) of the above RMAs repeatedly and continually asks me for documents about the non-occupying, non-contributing, former borrower, who has no liability on loan number, and to which I have no access, and can not provide. Such repeated requests include documents about income, liabilities, assets, taxes, and unemployment, for the non-occupying, non-contributing, former borrower, who has no liability on loan number.
b. Failure to evaluate a complete loss mitigation application. SLS has requested the same documentation several times, to which I have responded each time. In every case, SLS has failed to evaluate me for mortgage assistance because I can not provide requested documentation to which I have no access, which is not applicable, and/or not required, and/or has been submitted previously.
c. Failure to provide accurate information. SLS is continually requiring a signature and/or information from a party unnecessarily. SLS continues to require financial information for a non-occupying, non-contributing, former borrower, who has no liability on loan number.
d. Dual tracking. SLS has engage in improper dual tracking by filing a motion for relief in bankruptcy case no. ( Bkr. E.D. XXXX Va. ) while complete loss mitigation application ( s ) are pending. Further, SLS has sent multiple Notice of Default and Notice of Intent to Foreclose letters while multiple loss mitigation applications are pending.
e. Failure to Respond to XXXX. SLS has failed to acknowledge and failed to respond to my multiple Requests for Information sent on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
2. Conclusion and desired resolution. For the above reasons, SLS is in error and not in compliance with RESPA and CFPA. I desire SLS to remove my estranged spouse from the loan and designate me as the primary and sole borrower, process fully and completely evaluate my application for a loan modification, and respond to my repeated requests for information.
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| 12/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Dear XXXX XXXX and CFPB representatives, Our mortgage is currently being services by SLS and there is a sale date scheduled for Friday, XXXX XXXX, 2015, despite the fact that on XXXX XXXX, 2015, a SLS representative advised me that we submitted a complete package and that it was in review for mortgage assistance.
On XXXX XXXX, 2015 at XXXX, our consumer rights advocate ( XXXX XXXX at XXXX XXXX XXXX spoke with XXXX XXXX Agent ID # XXXX ) at SLS who confirmed receipt of the missing documents ( pay stubs ) and notified her that we had submitted a complete and full package and that the file was in review with no missing documents. She further notified her that there was a scheduled sale date on the file for XXXX XXXX, 2015, at which time she advised XXXX that having an active sale date after we, the borrowers, had submitted a complete package was in violation of both state and federal dual tracking laws that protect consumers under the California Homeowner Bill of Rights, the Consumer Financial Protection Bureau and the Real Estate Settlement Procedures Act.
Yesterday, XXXX XXXX, 2015 at XXXX, our consumer rights advocate called in to SLS to check on the status of the file and was advised by the automated system that all agents were busy and that she could not speak with a live person ( XXXX advised her that all agents were in a meeting at that time ) ; she was asked to schedule a call back from the single point of contact, XXXX ( Agent ID # XXXX ). XXXX called her back to inform her that the pay stubs submitted back on XXXX/XXXX/15 were not legible per a note on the file from underwriting on XXXX/XXXX/15 and that SLS was moving forward with the foreclosure sale scheduled for XXXX XXXX, 2015, since we did not submit a complete RMA package.
Furthermore, XXXX stated that it was not the policy of SLS to reach out to the borrower for missing documentation nor was it the policy of SLS to send a missing documentation letter as required under the XXXX program, which is a federal law ; SLS is not following XXXX federal guidelines. XXXX confirmed that SLS would be moving forward with the scheduled sale date of XXXX XXXX, 2015, to which our consumer rights advocate advised her that we would be filing complaints against SLS for dual tracking violations, wrongful and unlawful foreclosure, and UDAAP consumer rights violations.
It is appalling that SLS would blatantly and wrongfully move forward with the foreclosure sale under these circumstances. We submitted a complete RMA package as confirmed by an employee of SLS named XXXX ( Agent ID # XXXX ) on XXXX XXXX, 2015 at XXXX. The documentation submitted was legible when submitted and there was no option for us to resubmit the documentation, prior to SLS moving forward with the foreclosure sale, since we were all unaware of any issues and were further advised that there was a complete package submitted 5 days after submitting the supposedly illegible documentation ( pay stubs ).
As a result of the aforementioned consumer rights violations, SLS has left us no choice but to submit complaints to the CFPB, the CA AG XXXX XXXX XXXX XXXX, and the CA DFI ( DBO ) for dual tracking, UDAAP and wrongful foreclosure violations at a minimum. We will further escalate this case to the Treasury Department, the XXXX XXXX Escalations Team, the XXXX and the Office of the Comptroller of the Currency ( OCC ). We will do everything in our power to assert and exercise our consumer rights until SLS complies with the state and federal laws that were established to prevent this precise instance of abuse and wrongful foreclosure consumer rights violations.
We already resubmitted the supposedly " illegible '' pay stubs today in addition to pay stubs that further validate the steady income that is the same every week for both of us.
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| 11/27/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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I am the Administrator XXXX and heir to my mom 's estate. Originally, there was an Executor of Estate and she was removed due to refusing to do her fiduciary responsibility and trying to steal and destroy the estate. She never paid XXXX XXXX XXXX into the mortgage and now the debt collector is rightfully trying to get paid. The problem comes with the debt collector got an attorney, XXXX XXXX XXXX, XXXX, who is communicating with the former Executor of Estate and employer which I have notified Specialized Loan Servicing about and want it stopped. I found out from Specialized Loan Servicing that it has gone into foreclosure back into XX/XX/XXXX and I was supposed to have been notified. I was never notified until after I let Specialized Loan Servicing know. I received on Monday XX/XX/XXXX : 2 Certified Letters addressed to " Estate of XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Personal Representative '', 2 Certified Letters addressed to " Estate of XXXX XXXX XXXX XXXX which this estate does not exist, and " All Occupants ''. Specialized Loan Servicing has my information and correct address. All six Certified Letters were sent to the wrong address. I have a XXXX XXXX XXXX receive the mail due to the issue of the former Executor of Estate stealing mail and Specialized Loan Servicing was very well informed of this address. They refuse to stop their attorney from sending the mail to the wrong address which risks me not getting the mail. Furthermore, I found out after the XXXX XXXX XXXX listed the house being foreclosed on. Everybody including the neighbors knew except for me. I have made every effort to try to get them paid and I received a letter from Specialized Loan Servicing in the mail on Wednesday XX/XX/XXXX notifying me of options : * Setup a repayment plan for your loan * Refinance your loan with another lender * Modify the loan terms of your loan * payment forbearance temporarily gives you more time to pay your monthly payment or move and sell the home.
I already have the house listed for sale since XX/XX/XXXX. I called Specialized Loan Servicing to talk to them about these options and was told that they are required by law to send this notice but they don't honor it.
The house is for sale and I am respectfully requesting cfpb to force Specialized Loan Servicing to honor the forbearance law and remove my mom 's estate from foreclosure proceedings and allow me the time necessary to find a buyer to purchase this property. I just became the Administrator XXXX on XX/XX/XXXX. I am also the heir and I just discovered the house was transferred to me at the same time. I can not be punished for the negligence of a crooked attorney. I am also XXXX and have a XXXX XXXX XXXX XXXX. So, my XXXX XXXX XXXX XXXX and I should move out onto the street? There are no shelters with space. I have been told it is a two year wait.
I am asking cfpb to force Specialized Loan Servicing to stop encouraging their attorney XXXX XXXX XXXX, XXXX in communicating with people, like the former Executor of Estate and her employer, who have no right being involved with this mortgage, stop XXXX XXXX XXXX, XXXX from sending mortgage mail to every address except to my address, stop XXXX XXXX XXXX from discussing mortgage business with everyone except me, stop XXXX XXXX XXXX, XXXX from sending mail to everyone except to me, stop XXXX XXXX XXXX, XXXX from sending mail to dead people ( my dad who has been dead since XX/XX/XXXX ). I am also respectfully asking cfpb to force Specialized Loan Servicing to remove this property from foreclosure and grant me the forbearance time the law requires so I can sell the house and property.
Thank you and I apologize this complaint is not of professional quality.
XXXX XXXX XXXX, Administrator XXXX & Heir Monday XX/XX/XXXX XXXXXXXX XXXX
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| 05/26/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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My original issue started in XXXX XXXX. I sent in a dispute for funds in the amount of {$910.00}. I rcvd a statement for XXXX XXXX with a total amount due of {$2300.00} which was paid via XXXX XXXX on XXXX XXXX, XXXX. The following month I received a Mortgage Statement reflecting the {$2300.00} was a partial payment and my new balance was {$4300.00}. I did not feel I should pay this amount as the adjusted amount was not disclosed for the month of XXXX. Keep Your Home California ( KYHC ) started making a payment on my behalf in XXXX XXXX in the amount of $ XXXX to Specialized Loan Servicing ( SLS ) as I was not employed and was looking for work. In the mean time I started the MOD process with SLS as I no longer had a XXXX income and was pulling from my IRA to make my payments. I am not of retirement age, however I was able to give myself a source of income from my IRA. The " income '' was not typical and SLS just gave myself and my daughter XXXX XXXX the run around with documents that need to be sent. During this process I saw my account balance grow and grow and I did not understand how this could be as the 3rd party entity KYHC was making a {$3000.00} payment therefore the remainder was {$330.00} per month. I tried to make a payment for the difference ; however I was told by a representative at SLS I was unable to. In XX/XX/XXXX is when I started to see this balance become very large and kept questioning the amount owed. At one point my monthly statement reflected that I owed $ XXXX which made absolutely no sense as my payment was {$3300.00} and KYHC was making a payment of {$3000.00}. With doing basic math with the difference of {$330.00} x XXXX = {$3900.00} and not $ XXXX that the XXXX XXXX statement reflected. In XXXX my representative XXXX finally located the funds from KYHC. They were sitting in a separate area of my account and she originally said I owed {$1500.00} and would be able to make a payment to bring my account current and the funds would be released to my account. Later in our conversation she said the funds need to be returned to KYHC. I was very confused with what she was saying and she could n't really explain everything to the common person. I have had my daughter XXXX XXXX involved as I do n't understand the lingo of the mortgage world. My daughter spoke with a manager to try to explain the confusion and how I had tried to make a payment before but was told I was not able to. This manager said there was nothing that could be done with no real explanation and instead of trying to make things right on my account, SLS claims they have sent back {$12000.00} on XXXX/XXXX/XXXX to KYHC. To this date, KYHC states they have not received these funds back from SLS. I have tried to get answers from the Executive Services Dept. of SLS since XX/XX/XXXX keep getting the same answer from the Cash Dept. Not one person has reached out to KYHC to see if the funds were ever rcvd after I 've given a contact name and number and now they have asked that I put everything in writing. SLS has adversely affected me in so many ways. The company is showing that I am 7 months behind, where if they would have taken in the funds from the third party I would 've been only 2.5 months late. I am grateful for the modification I have rcvd and would like to continue with its terms but I do not agree with the principle balance as I was never credited the full amount the 3rd party has funded to my account. I now sit here with a $ XXXX note from KYHC and had to claim this as income on my XXXX however I was not given the proper credit as SLS kept $ XXXX. At this time it seems the funds are lost and no one with any incite can direct me or assist in getting these funds credited to my account. I do not agree with the principle balance on my new MOD agreement
|
| 08/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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Web |
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XXXX XXXX loan modification review has been mis-handled. SLS has been requesting documents that do n't exist and ultimately denied the file for NOT sending in documents that do not exist. The handling of this file is negligent, unacceptable and ultimately putting the homeowners home in jeopardy.
This file was sent for review to SLS on XXXX/XXXX/XXXX. It contained a complete package with all forms of income and proof of. I called SLS to follow up on the submission on XXXX/XXXX/XXXX I spoke with XXXX ID # XXXX whom confirmed they have received the package and they are in need of a letter of explanation on the rental income, asking if it ia a separate investment property? They also asked for proof of XXXX Unemployment income. We immediately sent a letter to SLS from the homeowner stating the following FACTS : 1 ) There is no separate rental property, the rental income is from a tenant that resides in the home in the XXXX principal residence. The XXXX only own XXXX home at XXXX XXXX XXXX.
2 ) XXXX has not received any income from unemployment since XX/XX/XXXX!
3 ) XXXX has not received any unemployment income since XX/XX/XXXX.
On XXXX/XXXX/XXXX I called SLS-i spoke with XXXX whom confirmed the letters were received and the file is under review.
On XXXX/XXXX/XXXX I called SLS to follow up again-i s/w XXXX in the BK department. He stated they are asking me to re-send the rental agreement -AGAIN-even though i sent it in on XXXX/XXXX/XXXX. I resent right away.
On XXXX/XXXX/XXXX I called SLS XXXX-i spoke with XXXX, she asked me for " a mortgage statement for their investment property and the proof of unemployment benefits. I very clearly once again advised there is NO investment property and no unemployment income. I told her this was addressed already with letters and supporting proof that was sent on XXXX/XXXX/XXXX. She escalated with her supervisor via email and asked a supervisor to call me back- I asked to speak with someone right away as 16 days have gone by since this was last addressed and there seems to be no progress. I was transferred to XXXX ( a supervisor ). She escalated this problem, again. She agreed with me that the letters were in the file and this should no longer be an issue. She assured me this would be cleared up. She also said she will call me with an update in 24-48 hrs.
I never received a call back from XXXX. As usual. So I called SLS on XXXX/XXXX/XXXX I spoke with XXXX he said the escalation is still open. There is no new news yet.
On XXXX/XXXX/XXXX I called SLS XXXX-i spoke with XXXX ID # XXXX she said the escalation is still open, no new news. I at that time advised I was supposed to receive a call back from XXXX, the supervisor a week ago and had yet to receive a call. I asked to speak with a supervisor and XXXX told me the best she can do is " place a request for someone to call me back ''. I told her that does not seem to work and that I would call back.
On XXXX/XXXX/XXXX I called SLS XXXX-I spoke with XXXX-he said that SLS is requiring and requesting proof of the Unemployment income. I got very upset and asked if I could please speak with XXXX the supervisor that was supposed to have escalated and cleared this up 18 days prior spoke. He placed me on hold and said " she can not speak with me as there are no updates '' I asked to speak with another supervisor, as this is getting ridiculous. He said he can ask someone to " call me back, that 's it ''. He was told there is nothing that can be done. He took my phone # and my extension and promised me someone would call me back in 24-48hrs.
When I never received a call back, on XXXX/XXXX/XXXX I called SLS, I spoke with XXXX whom advised that the modification was denied due to NOT sending in the proof of unemployment documents, which again do n't exist.
|
| 04/09/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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|
Web |
|
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I am submitting complaint on behalf of my client. Client contacted our non-profit HUD approved agency for assistance with a loan modification review which she has been unsuccessful in resolving. From the information obtained from client, it is believed the client has submitted numerous loan modification requests dating back to XX/XX/XXXX. The lender never completed a full review because of " missing documents ''. Although client has responded to their requests by providing necessary documents on time, lender continued to claim documents were not received and therefore, rejected and closed out the file forcing the client to resubmit a new file every time. Client contacted our agency for assistance with a modification process. As a XXXX, I guide and assist homeowners who are in default and experiencing difficulty making mortgage payments by reviewing their file and hardship, taking financials to determine ratios, and ultimately if eligible, assisting in the submission of a complete file to the lender. On XXXX/XXXX/XX/XX/XXXX, I submitted a complete file for review via lenders secure email. XXXX follow up call to lender, point of contact advised additional documents were needed. XXXX/XXXX/XX/XX/XXXX received letter from lender requesting additional documents and provided deadline XXXX/XXXXXX/XX/XXXX. XXXX/XXXX/XX/XX/XXXX I submitted requested documents via lenders secure email. XXXX/XXXX/XX/XX/XXXX received letter from lender advising they could not evaluate the file due to missing documents. XXXX/XXXX/XX/XX/XXXX contacted lender to find out what documents were missing, the representative confirmed the file was rejected and closed due to missing information, I would need to resubmit a new file for review. I requested to have file re-opened and continue review since the documents needed were submitted to lender XXXX/XXXXXX/XX/XXXX before deadline XXXX/XXXXXX/XX/XXXX Representative stated there was nothing she could do, file was closed. Representative advised if I did not agree with decision, I could submit a dispute requesting to continue review. XXXX/XXXX/XX/XX/XXXX letter of dispute was faxed to lender, ( confirmation successful ) requesting file be re-opened as documents were submitted on time. XXXX/XXXX/XX/XX/XXXX follow up call to lender, spoke to representative, confirmed dispute letter was received and it would take 30 business days to get a response. I requested to speak to a manager, I did not agree to wait their response, documents in file would expire. the purpose of dispute was for them to open file and continue with review. Representative stated " there was no manager on site '' " there was no manager phone line to be transferred to '' " it 's their policy, they can not transfer calls to managers '' " it 's their policy, representatives are the first ones in line to provide information '' Representative advised resubmit the file for review again or wait the 30 days for response to dispute letter. I have been working diligently with lender submitting documents in timely manner, representatives unable to explain why file was closed when documents were received on time. Since client has been trying to get her file reviewed since XX/XX/XXXX, this issue leads me to believe lender is unethical and is failing to provide assistance by prolonging review process " due to missing documents. '' It is unfair to the client and me, to have to resubmit a complete file again when we have done our due diligence. HUD approved Non-profit organizations like ours were established to assist lenders and homeowners avoid missteps, find possible workout solutions and most importantly avoid foreclosure. I ask that you look into this complain so that we can help establish better relationships between mortgage lenders, homeowners, and housing counselors.
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| 09/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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XXXX XXXX, XXXX - First Request and XXXX XXXX, XXXX - Second Request To : SLS RE : XXXX AND XXXX XXXX XXXX XXXX XXXX , CA XXXX BANKRUPTCY CASE # XXXX LOAN # XXXX PAYMENTS CONFIRMATION This letter addresses the following : 1 ) Issue : Incorrect information provided to The United States Bankruptcy Court regarding missed mortgage payments. Desired result : Notify the United States Bankruptcy Court that the information you have previously provided is a mistake and we are current on our payments.
2 ) Issue : Incorrect information reported to Credit Bureaus regarding missed mortgage payments. Desired result : Remove the falsely reported debts with the Credit Bureaus.
To whom it may concern : 1. Incorrect information provided to The United States Bankruptcy Court regarding missed mortgage payments.
On the document received on XXXX XXXX, XXXX ( document attached ), it states that I have a passed due amount of {$19000.00}. I called your customer service and it was explained to me that the past due balance was to cover a mortgage payment balance that exceeded the amount that was paid and covered under a bankruptcy, Chapter XXXX court pre-payment Plan. The amount paid to the Trustee under this Plan was {$28000.00}, and should have covered all past-due mortgage payments.
At the same time, once the bankruptcy was filed, The United States Bankruptcy Court ordered me to continue making my monthly mortgage payments directly to XXXX XXXX XXXX, which I did. It appears that your records have not been updated to reflect the payments that were made to the Trustee as part of the Bankruptcy to cover all past-due payments. Therefore, it is incorrect for you to try to collect for these payments by basically applying current payments to this past due debt which is why you are showing me as past due for 5 months.
Please provide me with your accounting records to show what payments you claim I have missed. Since XXXX XXXX, I have made my mortgage payments directly to Specialized Loan Servicing and have never missed a payment for which you are attempting to collect. I have attached a spreadsheet which shows all the payments that I have made directly to you and XXXX XXXX XXXX. Additionally, I 'm sending you copy of checks and XXXX XXXX Receipts as proof of the payments.
We ask that you : - Please make the necessary changes to your records to show that our mortgage payments are current.
- Notify the United States Bankruptcy Court that the information you have previously provided is a mistake and we are current on our payments.
- Immediately contact the U.S. Credit Bureaus to remove the falsely reported debts from our credit report as this greatly affecting our credit scores.
If you need any additional information, please do not hesitate to contact me at XXXX.
Thank you, XXXX & XXXX XXXX XXXX XXXX, XXXX SPECIALIZED LOAN SERVICING LLC Structure Asset Mortgage Investments XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX Attn : Customer Care Support RE : XXXX XXXX After reading your letter dated XXXX XXXX, XXXX, you are mentioning that you has complied with the requirements in accordance with Fair Credit Report Act ( FCRA ). We still consider that the information you provided to the credit bureaus is incorrect. We have been paying our mortgage payments since we were instructed by the United States Bankruptcy Court on XXXX XXXX after we filed a Chapter XXXX bankruptcy case. The first payment was made to XXXX XXXX XXXX on XXXX/XXXX/XXXX for the amount of {$3100.00}, from then and on, we continued making our monthly payment until the account was transferred to you on XXXX XXXX.
I am sending you as much information I can submit. Although, I already sent you all of the same document via snail mail. Please let me know if you need anything else.
Thank you,
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| 12/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
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Explanation about the scam by XXXX XXXX XXXX.
In XX/XX/XXXX, XXXX XXXX XXXX called me that my property has an equity of {$50000.00} ( XXXX XXXX dollars ) if I want to pull it out. After consultation with my colleagues at work, I told them I dont want XXXX dollars ; I want only XXXX dollars to pay my children 's school fees. I sent all the documents they asked for ; pay stubs, bank statements, and a letter of appointment.
After the processing of the application, on XX/XX/XXXX, a lawyer came to my house and brought some documents for me to sign. I asked him why the home visit, as other previous transactions between XXXX XXXX XXXX and I were either email or XXXX, he said he needs to explain the documents to me and to avoid any delay. While I was signing the documents brought by the attorney, I noticed the amount of the equity was XXXX dollars instead of the XXXX dollars that I requested. I told the lawyer that I only applied for XXXX dollars, why XXXX dollars? He said that he did not prepare the papers and that he can contact XXXX XXXX XXXX to cancel the deal and start all over again if I refused to sign. I asked him if the previous documents I submitted will be used to change the amount to the XXXX dollars that I requested, ( my intention was to take XXXX out and leave XXXX for future use ), he said, no, because the documents were over two weeks, that, I have to submit other documents. I said, let me sign it as I can not go through what I went through when I was submitting the documents and my children 's school fees were due.
After that I did not hear from XXXX XXXX XXXX, I called them to ask for the fund, as the attorney said that I will receive a check within 3 to 5 working days, I was told by an associate of XXXX XXXX XXXX, that the company already went bankrupt, that I can not receive any money from them anymore. Then I knew I have been scammed.
In XX/XX/XXXX, I wanted to sell my home, but then I discovered that a company called SPECIALIZED LOAN SERVICING ( SLS ) placed a lien on my house. I called them ( the Specialized Loan Servicing ) ; I was told that I took a loan of {$53000.00} XXXX XXXX XXXX dollars ) from Secured Credit Corporation and I did not pay it back. I explained to SLS that firstly I was not paid but I signed the documents, and secondly, it was equity I applied for, not a loan, and the equity was not given to me.
Furthermore, I was told by an associate of SLS that ; actually the money was paid to XXXX XXXX XXXX in New York. I called the said bank, they told me they do not have a record of any money paid to them on my behalf by XXXX XXXX XXXX in XXXX.
I approached a lawyer in XXXX, XXXX & XXXX XXXX. A letter was written ( exhibit I ) to SLS on my behalf to produce document ( s ) signed by me to pay the fund to the bank ( XXXX XXXX ). When I called SLS to follow up on the letter, I was told to go and sell the house and send them their money, but they do not have any documents to give me.
The Payoff Statement sent to the title company by SLS indicated ; original loan amount : {$53000.00} and amount due : {$100.00}, XXXX, ( see exhibit II ).
You may wish to know that the alleged loan is not appearing on my credit report ( see exhibit III ).
My submissions : 1. To enforce SLS to produce the document ( s ) signed by me to pay the alleged loan to XXXX XXXXXXXX XXXX in New York.
2. To please use your good office to disallow SLS to take advantage of that I do not have the kind of influence and connections they have to lift the lean on my property. XXXX XXXX XXXX XXXX XXXX, the proceed of the home is my hope of survival for the rest of my life.
Thank you for your anticipated consideration on this matter.
XXXX XXXX XXXX XXXX. Please do not allow SLS to take advantage of me, as I was scammed by XXXX XXXX XXXX.
|
| 03/23/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
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First off, Because im not a borrower on the HELOC it was impossible to get information about the loan from SLS LLC I had to get my ex to write a letter or do a 3-way call SLS LLC is required to first obtain a court order establishing the liability for the debt and any ownership interest in the property and is barred from foreclosure by advertisement. Due to my divorce decree ( MICHIGAN ) SLS LLC failed to notify me of the mortgage assignment. SLS LLC failed to provide the me with the required written notifications and violated my rights under Michigan Law. The Real Estate Settlement Procedures Act ( RESPA ) is a federal law that requires certain disclosures to be provided to borrowers in connection with the transfer or sale of their mortgage. Specifically, RESPA requires that borrowers be provided with a notice of transfer of servicing rights when their mortgage is sold or assigned to a new servicer, including when the mortgage is assigned to a trust. RESPA requirements for notification of mortgage transfers to a trust : Timing of Notice : The notice of transfer of servicing rights must be provided to the borrower at least 15 days before the effective date of the transfer, unless the borrower receives the notice at or before the time of the transfer.
Content of Notice : The notice of transfer of servicing rights must include the following information : 1. The effective date of the transfer of servicing rights 2. The name, address, and telephone number of the new servicer 3. A statement that the transfer of servicing rights does not affect any terms or conditions of the mortgage, except those directly related to the servicing of the loan.
4. A statement that the borrower has the right to continue to submit loan payments to the old servicer for up to 60 days after the effective date of the transfer, if the borrower sends payments to the old servicer by mistake.
5. A statement that if the borrower has a dispute with the new servicer regarding the servicing of the loan, the borrower must submit a written request for information or notice of error to the new servicer 's designated address for such requests.
Method of Notice : The notice of transfer of servicing rights may be provided to the borrower by mail or electronically, if the borrower has consented to receive electronic communications.
SLS failed to respond to my written request for validation of debt this debt is 19 years old and is not reported on my credit report.
SLS LLC failed to provide monthly statements, a notice of default with intent to collect, a loss mitigation application and any notification of reinstatement rights. I found out about the assignment to XXXX XXXX XXXXXXXX XXXX because it is written in the published Foreclosure by Advertisement notice.
I received a written letter dated 2 days after the publication of foreclosure. Adding mail time from XXXX Michigan ( location of XXXX XXXX their Lawyer 's office ) to XXXX Michigan ( my location ) the first notification to me was at least 4 days after the XX/XX/XXXX Foreclosure by Publication. SLS LLC is required to provide me with a written Notice of Intent to Foreclose at least 30 days before initiating foreclosure proceedings of any kind. ( RESPA ) ( FDCPA ) I was not able to protect my interest in the property.
They have a legal duty to use due care.
The Federal stature, RESPA, imposes various duties on SLS LLC See 12U.S.C. 2605. One of these duties is to respond appropriately to certain borrower inquiries, called qualified written requests. Id 2608 ( e ). If a mortgage servicer fails to comply with its duty to respond appropriately to a qualified written request from a borrower, then that borrower is entitled to any actual damages to the borrower as a result of the failure. Id 2605 ( f ) ( 1 ) ( A ).
|
| 09/19/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
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|
Web |
Older American, Servicemember |
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I see no opportunity on your website to contest Specialized Loan Servicing 's response to my complaint, Case number : XXXX.
If there is a radio button to initiate a response, I can not find it in your very pale pastel green links.
XXXX XXXX 2015Case number : XXXXXXXXConsumer Finance Protection BureauSpecialized Loan ServicingI was n't surprised by SLS response to my complaint. Their knowledge and servicing of my HELOC falls far short of their fudicial responsibilities.
1. SLS lacked full knowledge of XXXX requirements from the onset.
2. Prior to XXXX XXXX, I rejected SLS 's offer to initiate an ACH.
3. I denied their fredom to share my Personal Information with unaffiliates.
4. I asseerted my intent to mail the 'Total MonthlyPayment ' as noted.
5. SLS has failed to identify the institution executing monthly ACH dmands.
6 SLS has refused to escalate my concerns beyond Executive Services.
7. SLS characterizes our direct monthly payments as 'unapplied funds '.
8. We submitted timely payments posting on XXXX, XXXX, XXXX, and with check # XXXX in the a mount of {$190.00} which SLS returned.
9. SLS checks # XXXX are unauthorized.
9. SLS has unnecessarily and adversely impacted our FICO scores.
10 SLS has failed to correct their lack of oversight and make us whole.
I formally request a TILA AUDIT on my HELOC contract in 2015 after SLS bought our loan. The attached documents clearly reveal our timely 'Total Monthly Payments ' accepted and processed electronically by SLS.
SLS asserts they are 'only a Servicer ' for the 'Investors ''. SLS Agents express no knowledge regarding the ongoing ACH drafts in the amount of {$100.00} against our XXXX XXXX Checking Account. They have no access to view the actions of the 'Cash Operations ' division of Specialized Loan Servicing. They referred me to XXXX for resolution.
I failed to discover the originator of the ACH demands. Neither XXXX, XXXX XXXX XXXX ( XXXX ), XXXX, nor XXXX XXXX could discern the identity of the ACH Originator. None of the above financial institutions has record of my HELOC under either of our Social Security Numbers. A resolution is beyond our capabilities.
XXXX XXXX reversed XXXX ACH charges in question on XXXX/XXXX/15 for {$200.00} provisional credit, then XXXX more times on XXXX & XXXX for {$100.00} each. These Provisional Credits were for unauthorized drafts. We closed our XXXX XXXX checking account on XXXX/XXXX/15 to eliminate the unauthorized tapping of our funds. Specialized Loan Servicing and its assigns will attempt to process another ACH draft tomorrow.
Prior to XXXX/XXXX/15, the HELOC ACH payees appeared on our XXXX XXXX statement as XXXX, ATTN : XXXX '. Beginning with the XXXX XXXX draft, the payee was designated 'Specialized Loan Servicing, LLC '.
to me, this indicates a change in ownership.
I received a copy of the original HELOC agreement with XXXX in XXXX indicating a minimum monthly payment of {$100.00} with XXXX. To resolve further contention with SLS, we posted a check on XXXX/XXXX/15 for the amount of {$190.00} to bring the loan current. That check was returned on XXXX.
Due to SLS 's reprehensiible and negligent actions. our FICO score dropped XXXX points. SLS 's untimely actions have jeaprodized my XXXX stated intent to them to refinance the HELOC and rid their influence from our lives.
As a consumer, I depend on financial institutions to provide me with timely and accurate information and interpretation of my financial commitments. SLS has failed in their fudicial responsibilities.
If will be prudent for Specialized Loan Servicing to act fudicially, ethically, and without delay to restore my credit rating AND reverse any penalties and additional interest charges levied since they assumed ownership of my HELOC.
|
| 09/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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XX/XX/XXXX I entered into a XXXX XXXX standard modification Agreement effective XX/XX/XXXX, At the time of this agreement there was a escrow shortage of {$2600.00}.
Under the terms of my new agreement I was extended a term of 5 years or ( 60months ) period to repay the shortage. The total of my new monthly payment was {$710.00} principal & interest and escrow {$420.00} for a total of {$1100.00} monthly until the shortage is satisfied.
Starting in XXXX of XXXX specialized loan servicing took over servicing my loan from caliber home loans.
At this point I had paid 24 monthly payments since the agreement started with XXXX in XXXX of XXXX leaving 36 months left of the 60 month repayment terms.
I was current on the mortgage. The taxes and insurance had been paid for ( XXXX - XXXX ) and were not due again until XX/XX/XXXX.
When the loan transferred in XX/XX/XXXX the balance in the Escrow account was {$250.00} according to XXXX XXXX Loans. This was confirmed with " SLS '' or Specialized Loan Servicing.
SLS reevaluated my escrow account with no notice told me they sent a letter in XXXX " I never received it ''.
SLS reduced the agreement payback time to 12 months and sent me a bill with a higher monthly payment to make Escrow balance current in 12 months. Under the terms of my agreement I was extended a term of 5 years or ( 60months ) period to repay the shortage. The total amount of the Taxes was {$3200.00} according to SLS and the insurance was {$1600.00} I verified The total amount of the Taxes was {$3200.00} according to SLS and the insurance was {$1600.00} I verified these actually went down on property taxes.
XXXX taxes and insurance cost = {$3200.00} + {$1600.00} = $ XXXX = XXXX monthly with their re-evaluation of escrow.
XX/XX/XXXX - Now they are sending me a bill with a total of {$1100.00} - Monthly - {$710.00} principal & interest and escrow {$460.00}.
SLS claims that they are following the same spread rate providing as was outlined in the original contract. - " Under the terms of my agreement I was extended a term of 5 years or ( 60months ) period to repay the shortage. '' Keep in mind that the TAXES & INSURANCE HAVE WENT DOWN in the last 2 previous years. I have explained if we are on the same spread rate and I here in the month of XX/XX/XXXX have made 29 of the 60 monthly payments to make the make the escrow balance.
That means there are 31 monthly payments left why has my monthly note increased from {$1100.00} to {$1100.00} equal to {$45.00} x 31 months of the original agreement. That is an additional amount of {$1400.00} over my original agreement not to mention my wife paid 2 months with a higher note when they refigured the spread on 12 months before I noticed it this totals to {$160.00} per month x 2 = ( {$330.00} + {$1400.00} ) = {$1700.00} extra over the original agreement. So please tell me why I have to pay an extra {$1700.00} higher than my original agreement I signed with the previous lender. Please Note : taxes and insurance have went down and the balance needed to cover escrow is {$4900.00} the amount they are charging me is {$1700.00} higher at the end of my 60-month term. So why do I need to have {$6600.00} balance when taxes and insurance come due for the amount of {$4900.00} this is % XXXX higher than what is needed to pay taxes.
I was told by " SLS '' they would figure it out I never got a call its 3 weeks XX/XX/XXXX If they restore the terms of my loan to what i agreed to with XXXX XXXX loans. And apply the XXXX and apply it to the principal of the loan. The monthly note should be {$1100.00} or lower seeing as taxes & insurance cost have went down and the spread rate was 60-months. It for darn sure should not be higher.
I would strongly suggest that " SLS '' fixes this issue!!!!!!!!!!!
|
| 03/20/2016 |
Yes |
|
- Loan modification,collection,foreclosure
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|
Web |
|
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My mortgage issues began back in 2010. XXXX lost his job and all financial obligations fell on me. My the husband and I decided to file bankruptcy to fix our financial situation. A year later we were divorcing and I came out of the bankruptcy filing. My ex husband continued with filing Chp XXXX. Once we divorced, my husband decided that he did not want to leave our home, so I left. My husbands attorney advised him not to make house payments b/c he had discovered that our loan was apart of the XXXX financial situation. So my ex husband continued to stay in the home and not make payments. Fast forward XXXX 3 years, my ex husband decides that he no longer wants the responsibility of the home and decides to give me back ownership of the home. Now, I try to decide how to pick up the pieces to pay my mortgage so I can keep my home. I contact Specialized Loan Services, LLC because they are now the servicer for my home loan. I contact them and try to figure out if I can refinance my home. They inform I ca n't refinance the loan b/c it 's in default. So I inquire what I need to do to make payments based on my income alone. They tell me to get a Quit Claim Deed showing that my husband has released his rights to the home. I get this done per their request and send a copy to them. They then have me complete a modification packet to see if I qualify for a loan modification. I do qualify and the send me a 3 month trial payment period. I pay the loan for 3 months and they send me an updated packet with my loan terms and new payment. I begin to make payments in the amount of XXXX dollars. This is great in my eyes and Iw as so excited to see that I was approved for a HARP loan to keep my home. Months later I receive a letter stating that my loan mod has been denied because they needed my ex-husbands signature. Not sure why at this point but I meet with him to get him to complete the paperwork showing he has filed bankruptcy and his signature is provided. Once again I submit this information to SLS. They confirm that this is not enough and now wants me to get a new divorce decree showing that the judge has now given me ownership of the home. I try to get the divorce decree amended. I have the ex husband sign the documents and get them notarized to take downtown. I ca n't get a new divorce decree. I have now hired and attorney b/c SLS has now put my home in foreclosure status. I attend the first court date and they extend my hearing for sixty days. I am almost 9 months XXXX at this time and when I return after the sixty day time period, my attorney misses the court appearance due to sickness and follows up with SLS attorney, XXXX XXXX XXXX. They confirmed they would give me a new modification and then later that night came back and said no and then posted a sale date. My attorney contested it and then they posted a bond hearing of XXXX dollars that I did n't think was fair and I did n't pay it so they proceeded with the sale date. They then gave an extension on the sale date and extended it by 2wks. I feel like this entire process is mortgage fraud. The bank and the servicer are clearly trying to make money. This has affected my credit in every way. I now have almost a XXXX dollar credit status on my credit report for late fees on a XXXX dollar loan, which is crazy. I would have loved to been able to keep my home and make payments. This company has so many complaints online of how they have messed up people 's loan, foreclosed on their homes and taken their money. I am a person who is willing to pay their debt and I feel like I was totally taken advantage of in this situation. I have bad credit and no home, so how can I now mover forward to rebuild because I will now have a foreclosure on my credit report. Please help! I want my house back.
|
| 01/20/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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Specialized Loan Serving ( SLS ), which is the most recent servicer of my loan has demanded payment from me for a number of years from me, regarding what appears to be somewhat of a phantom debt. This debt has been long disputed multiple times with multiple servicers with relation to the origination of my predatory loan. My loan which was conceived as a XXXX XXXX XXXX ( XXXX ) line of credit of {$70000.00}, with a rate of 9.5 % interest and placed me at great risk based upon complete disregard for my Tangible Net Benefit and ability to repay. At the time my loan was originated with XXXX, failed to protect my future financial interests and ultimately forced my loan into foreclosure as a result of ignoring basic underwriting guidelines as well as violations to The Real Estate Settlement Procedures Act ( RESPA ) which prohibits unfair lending practices. Furthermore, there has been unfounded and incomplete evidence provided by SLS surrounding that the above mentioned loans origination, chain of title and assignments are unclear.
SEE EXHIBIT " A '' SLS INCOMPLETE QWR RESPONSE Due to the SLS, failed response to my issues, I 'm considering raising this matter in the Court as I feel it may be the proper venue for action under 28 U.S.C. Section 1391, because one or more of the Defendants maintains executive offices in or conducts business in the district relevant to where real estate is located in this concern.
The interagency Statement on Subprime Mortgage Lending enumerates certain tactics that may indicate predatory lending. Nonprofit groups have also published widely accepted guidance on these kinds of practices that may constitute predatory lending. Predatory loans typically combine risky loan features, thereby placing the borrower at an excessive risk of default or foreclosure.
For purposes of this Complaint, " Combined-Risk Loans '' are loans that meet the definition of high-cost loan under HMDA. HMDA, which is an extension of The Home Ownership and Equity Protection Act ( HOEPA ) and enacted in XXXX as an amendment to the Truth in Lending Act ( TILA ) to address abusive practices in refinancing and home-equity mortgage loans with high interest rates or high fees. Loans that meet HOEPA 's high-cost coverage tests are subject to special disclosure requirements and restrictions on loan terms, and borrowers in high-cost mortgages1 have enhanced remedies for violations of the law.
XXXX XXXX Bank XXXX XXXX XXXX, was incorporated under the laws of the State of Delaware. In subsequent paragraphs of this complaint, XXXX XXXX XXXX will be referred to as " XXXX, '' " the lender '' or " the defendant. " XXXX 's business includes engaging in residential real estate-related transactions and regularly extending credit to persons. XXXX, as an entity whose business includes engaging in residential real estate transactions -- including home equity lending as well as home purchase and refinancing lending -- is subject to the requirements of the Fair Housing Act, as amended, 42 U.S.C. 3601-3619. XXXX XXXX is also a creditor as that term is defined by section 702 ( e ) of the ECOA, 15 U.S.C. 1692a ( e ), and is, therefore, subject to the requirements of the ECOA and its implementing Regulation B, as amended, 12 C.F.R. Part 202, in effect on or after XXXX XXXX, XXXX.
The provisions of TILA, including HOEPA, are implemented in the Bureau 's Regulation Z. and also contain XXXX or more of the following high risk terms : ( a ) the loan was issued based upon the " stated income, '' rather than the verified income, of the borrower ; ( b ) the debt-to-income ratio exceeds 55 % ; of the actual income ( c ) the loan-to-value ratio is at least 125 % based on the values at time of closing ; ***SEE CONT. COMPLAINT PART XXXX VIA ATTACHMENTS***
|
| 01/04/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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My problem begin in XX/XX/XXXX I knew I was falling short on my mortgage payments and I immediately contacted SPECIALIZE LOAN SERVICING LLC I at that time was not 3 months behind but knowing my financial position I needed to know what my options were. I forwarded to this company what I could of XXXX which was my monthly installments once received they would apply it in and account called unapplied funds until the full payment was made however as time went on I began to full further behind the company suggested applying for a loan modification which I did and was denied after waiting for their response for weeks. I asked what was my next recourse and was told a REPAYMENT PLAN I forward all the necessary information to them checks stubs monthly expenditures and waited weeks again for them to respond the first offer was XXXX per month as I went back and forth my note becoming more delinquent after their customer service lack of information I ended up signing a repayment agreement of XXXX I was not fully aware because of the inconsistences of each answer I was given as well as the constant threat of foreclosure of my home my first installment payment was XX/XX/XXXX I forward via 4 postal money orders 3@XXXX and 1@XXXX account number on each as well as paid for 2 day certified shipping with required signature as of today XX/XX/XXXX my loan has not been fully credited they place XXXX as a partial payment and XXXX in unapplied funds I've forwarded copies of money orders receipts showing purchasing as well as a copy of the envelope showing someone signed for all for which was stapled together since then I have paid my XX/XX/XXXX payment and will forward XX/XX/XXXX prior to the XXXX of the month I have now been told to go to the United States Post Office and get a copy of my XX/XX/XXXX Money Orders front and back which I have to pay for to show them the Money Orders have cleared this you can clearly see by looking at my mortgage statement it definitely shows where they posted the funds incorrectly today I received via regularly postal mail 2 letters one dated XX/XX/XXXX and another one dated XX/XX/XXXX INTENT TO FORCLOSE ON MY PROPERTY I am at a loss because I signed a REPAYMENT PLAN AND FORWARD IT VIA EMAIL AND HARD COPY XX/XX/XXXX I have not received a phone call and left several messages for a Supervisor as of today I have had only one person who name is XXXX my point of contact be able to find out how the funds were posted after being on my cell phone over an hour he was completely at a loss of why it was posted that way in the time frame of weeks and speaking to some of the rudest folks I am at a loss I've reported these folks to the XXXX XXXX XXXX THE FEDERAL TRADE COMMISSION NOW YOU GUYS CFPB I do not want to loose my house I can barley pay my utility bills and buy food they calculated my repayment on check stubs which included overtime I have tried to explain several times that is not guarantee time I had to borrow at the end of they year for my XX/XX/XXXX payment because of this type of calculation I am an XXXX employee when there is no work we have to go home and no pay where I at now with this is if could not qualify through HUD XXXX XXXX OR XXXX XXXX OR ANY MORTGAGE LENDER FOR THIS TYPE OF MORTGAGE PAYMENT HOW CAN I QUALIFY NOW FOR A XXXX A MONTH HOUSE NOTE on top of everything else I am desperately trying and are making this outrageous payment they do not post to my loan correctly is this some type of SHAM OR FRUAD I need some type of help as soon as possible because as of this point my health is beginning to fall short to this type of collection practice or just misappropriation of funds PLEASE HELP I have copies of every email text and fax I have sent to this company Thank You in Advance XXXX XXXX
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| 07/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX our mortgage was transferred to Specialized Loan Servicing. On XX/XX/XXXX we entered in to a loan modification with paperwork and first payment due by XX/XX/XXXX. On XX/XX/XXXX I spoke with XXXX to confirm our intent to accept the modification and the correct paperwork needed on file. The paperwork and check were sent via XXXX on XX/XX/XXXX - received and signed for on XX/XX/XXXX by XXXX '. On XX/XX/XXXX, I called and spoke with XXXX who said that the paperwork and check were received and would take a few days to post. Unfortunately my father passed away on XX/XX/XXXX and I did not circle back with SLS right away.
The XX/XX/XXXX payment was sent directly from XXXX XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX. On XX/XX/XXXX XXXX called to check on the status of the uncashed checks at which time I called SLS to check. I was transferred to a voicemail and not called back. As a result, I sent a letter via fax ( confirmed delivery ) to address this situation. I still had not heard back on XX/XX/XXXX so I included the letter and a Qualified Written Letter Request ( QWLR ) in with the XX/XX/XXXX payment and sent them via XXXX ( signed for by " XXXX '' ). I called again to follow up on XX/XX/XXXX ( XXXX ), XXXX ( XXXX ) and XXXX ( XXXX ) - only to be sent to voicemail with no return call. On XX/XX/XXXX, a home inspector came to make sure the location was occupied and gave me a note to call SLS. I called again on XX/XX/XXXX and was told by XXXX that my file was showing paperwork received but that I had to send the QWLR to a different address. On XX/XX/XXXX I received paperwork from the court for a foreclosure hearing. XX/XX/XXXX payment was sent on XX/XX/XXXX via XXXX ( due to my traveling ). On XX/XX/XXXX I spoke with XXXX at XXXX XXXX XXXX ( SLS ' attorneys ) regarding the situation - I got the address for their dispute letter. On XX/XX/XXXX I sent the QWLR to XXXX XXXX XXXX and a second one ( to the XXXX address ) for SLS - ( XXXX XXXX XXXX sent over the documents requested from them - forms that were missing during our original meeting in XX/XX/XXXX - via XXXX on XX/XX/XXXX, but as of XX/XX/XXXX I have yet to receive anything from SLS ). On XX/XX/XXXX at the foreclosure hearing the court continued the matter and the Clerk of Court suggested that I look into breach of contract or fraudulent practices for SLS after trying to contact them again to renew the modification. The XX/XX/XXXXpayment was sent on XX/XX/XXXX and the XX/XX/XXXXpayment on XX/XX/XXXX from XXXX as I was once again traveling. I have called SLS and spoken to several customer services representatives on XXXX XXXX ( XXXX ), XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX ) & XX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( XXXX ) - who all sent me to escalation to leave a voicemail with no call back.
On XX/XX/XXXX I finally got through to XXXX who tried to inform me of two letters supposedly sent - one about the wrong address for the QWLR in XX/XX/XXXXand one about additional forms needed in XX/XX/XXXX. I know for a fact that neither letter was ever sent because I have a XXXX XXXX with XXXX XXXX so every item ( except catalogs ) are scanned visually - I have only received one communication from SLS since XX/XX/XXXXand it was an email that my mortgage insurance was paid on XX/XX/XXXX. Once I informed her of that information and told her that I was going to be forced to contact an attorney and the consumer complaint department she hung up on me. I tried to call back but she was with someone else and has never called me back. Later that evening another home inspector stopped by, as we chatted he told me that I was one of many who had these issues and told me to check the XXXX -- - there are nearly 500 complaints and many are identical to mine.
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| 01/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I acquired a mortgage from XXXX XXXX XXXX in XXXX of XXXX. I paid my monthly mortgage on time. I paid my XX/XX/XXXX mortgage to XXXX as instructed by my XXXX mortgage statement from XXXX. I had previously gotten a notification from XXXX that they intended to sell the mortgage to another servicer and that the new servicer would contact me with instructions about what to do going forward. XXXX indicated they would not be accepting any additional mortgage payments after XX/XX/XXXX.
I started getting debt collection phone calls from an organization called SLS ( Specialized Loan Services, it's parent company is XXXX XXXX XXXX ) early in XXXX. Apparently this is the firm XXXX sold the mortgage portfolio to. I explained to the service representatives that I had made payment to XXXX, as instructed by XXXX. I did not make the payment to SLS because I'd never even heard of them until the 2nd week of XXXX. I'd never received any instructions from them until I asked for them when I had one of their reps on the phone the other day.
I've had many calls with reps from SLS, and provided them with a copy of my XXXX mortgage statement from XXXX as well as a portion of a page of my checking account activity that showed the payment to XXXX on XX/XX/XXXX ( I couldn't give them the actual bank statement because it isn't available yet since the month isn't over ). One of the reps suggested I should call XXXX and have them send a notarized statement to SLS proving I paid the mortgage in XXXX. I responded in a fairly impolite way - explaining that it was SLS 's responsibility as the new servicer, NOT mine, to ensure that the accounts they acquired were properly credited.
Finally after getting yet another call yesterday I finally lost all patience. The rep, who to her credit, was certainly pleasant enough, explained that they couldn't stop the calls because that's how their system works, but I shouldn't worry because they weren't going to report me the credit bureaus yet. Hey thanks!
I read up a bit on Regulation X and the CFPB bulletin relating to the transfer of mortgage account servicing. One particular statement resonated with me. " As consumers do not have a choice with respect to the transfer of servicing, seamless and accurate transfers are important to prevent consumer harm. '' I believe I have been harmed by SLS 's relentless harassment of me. I've spent countless hours on the phone with them, they've essentially threatened me with reporting me as paying late on a mortgage account, and they have refused to acknowledge that I provided them with proof that I'd paid Cardinal.
I emailed XXXX XXXX ( XXXX ), XXXX XXXX ( General Counsel ), and XXXX XXXX XXXX XXXX ) of SLS 's parent company, XXXX XXXX XXXX, last evening, explaining my outrage at the complete incompetence their company has shown in acquiring this portfolio of mortgages from XXXX. I've had many, many real estate loans and nearly all of them have been sold off to another servicer. I've NEVER had any issue with a new servicer. The process has always been seamless.
They have decided to escalate my complaint to their " XXXX XXXX XXXX '' - whatever the heck that means. I've explained to them that I will not respond to any further calls from them. I expect I will get an email from them tomorrow and maybe they'll get this figured out, but this company is clearly unqualified to be approved to acquire new mortgage portfolios for servicing. I can only imagine that many others are in the same situation as me, but haven't thought to complain to the senior leadership team.
SLS, and it's parent company, are completely incompetent. I'm going to do my darndest to refinance this loan so I don't have to deal with this outfit ever again. Absolutely awful.
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| 10/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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In XXXX, we began to try to acquire a Loan Modification. We started to work directly with XXXX, who recommended we stop making our house payment so we could qualify for the modification.
It was a very stressful process because it was explained multiple times that another department might have gotten the information -- it seemed one department did n't know what the other one was doing. I would always respond with whatever information was requested.
In XXXX XXXX, we were put on a trial program and we paid each and every payment on time and in full. I have documentation of all the check numbers that were given, amounts and when they were given. However, in the spring of XXXX, I was told we had been denied the Loan modification! I did n't understand because I had sent in all documents and performed as requested, but the representative assured me the appeal would be accepted if I just kept making the payments on time, so I continued making payments.
Both my husband and I were employed and in XXXX XXXX, I called to finalize our Loan Modification. The lender requested our pay stubs and asked that we write another Hardship letter ( which we did ), and meet with a credit counselor, which we did in XXXX XXXX. We felt we were getting very close to finalizing our Loan Modification. But, we received no paperwork from the lender, and when we called, no one seemed to know anything, and just advised us to continue to pay our trial payment, which we did.
By XXXX XXXX, the company I was working for had to downsize and laid-off many of the sales staff, including me. I went on unemployment. At this time, however, XXXX was working more and XXXX, our loan contact, stated that all she needed was XXXX more paystubs, which we provided. We faxed his pay stubs as requested, and a letter from XXXX 's employer. In addition, we faxed my unemployment information. I never heard from XXXX again.
In XXXX XXXX, I was told we had been denied our modification and that we would have to reapply. In addition, you sent back part of our trial payment for that month, and said the lender could not accept these payments anymore.
At this time SLS became involved in the situation. When I gave our information to reapply, I was told that the lender could take only one source of income per phone call and, therefore, we did not qualify for Making Home Affordable. It was crazy-making and completely ridiculous that we could not give you ALL of our financial information at one time so we would qualify.
In XXXX, we decided to go to an attorney to follow-up on our Trial Loan Modification payments. We were told that none of the trial payments went to the principle of our loan. In other words, none of the 16 months of payments, at $ XXXX ( almost {$34000.00} ), were applied to our mortgage. We checked our statement and, sure enough, you showed we had not paid on our mortgage since XXXX!
We tried to sell our home in a short sale, and listed it in XXXX. Since that time, we have submitted XXXX ( XXXX ) offers, and the first XXXX were turned away by SLS 's refusal to cooperate timely, or at all. We have filed prior complaints about this with the CFPB. We currently have a valid offer on the property and have again sent in all required documentation for underwriting. We are prepared to close Escrow in 45 days from lender approval. Our contact, XXXX, ID # XXXX, said that our short sale was denied because their XXXX agent is backlogged, and because " the file has been open too long. '' These are not valid reasons to decline a short sale with full documentation and a live offer.
We are concerned that the lenders have simply been taking money from us all of these years with no intention of modifying or loan or following through on workout options.
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| 03/25/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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Mortgage for XXXX XXXX XXXX XXXX, XXXX XXXX I am XXXX and have been since XXXX. I am a certified XXXX survivor and am receiving Social Security XXXX benefits as a determination has been made of my XXXX dating back to XXXX of XXXX. I continued making my mortgage payments but when Covid 19 occurred I was not able to stay current consistently and requested mortgage assistance. During this process, I was approved for several mortgage resolution programs including Deed In Lieu, Short Payoff, Short Negotiated Payoff. Each time I submitted the appropriate paperwork for a program, Specialized Loan Servicing neglected to fulfill their obligation to complete the process. The first reason was that they were unable to get clear title. If that was true then no other program could be accomplished. SLS Neglected to follow through to resolve the title issues in order to complete this mortgage program. Subsequent to that, I was approved for a short sale. An appraisal done by SLS in XXXX of XXXX resulted in a value of {$7000.00}. I provided a buyer and contract for offered a short sale amount of {$7000.00}, which is 100 % of the appraised value. I was informed by my account representative XXXX that they would accept 90 % or more. SLS rejected the offer. In XXXX of XXXX another appraisal was done which resulted in a value of {$20000.00}. This was very odd that a property would have appreciated almost 300 % in 1 year. This is highly unlikely for this region. Additionally, I was informed by XXXX that the investor requires that I submit an insurance claim for the roof which is damaged. I indicated that I can not file a claim since there was no specific incident which caused the roof damage but I was informed by SLS that they would not accept any additional offers without the insurance claim because the investor needs to avoid a significant loss on the property. This could be seen as fraud as it is a known fact that a claim can not be filed when there is knowingly no justification for the damage with respect to insurance guidelines. As expected, the insurance company rejected the claim. In XXXX of XXXX, I paid for an appraisal which resulted in a value of {$10000.00} for the property at XXXX XXXX XXXX XXXX, XXXX OH. So far this is 3 separate appraisals for the property : {$7000.00}, {$20000.00} and {$10000.00}. The {$20000.00} appraisal is definitely curious specifically since it occurred after one which valued it at {$7000.00} and after SLS determined that there was significant enough roof damage to file a false insurance claim. In XXXX of XXXX, I offered {$12000.00} for the property after being approved again for a Short Negotiated Payoff and SLS insisted on another appraisal. After 3 distinct appraisals, the mortgage servicing company felt that they were still unable to make a reasonable judgement on the value of this property. This is extremely unprofessional and irresponsible. The 4th appraisal was not completed by the appraisal company as I was informed that the appraiser refused to enter the property because he witnessed animals inside. On XX/XX/XXXX of XXXX, I received a letter from SLS indicating that they would accept {$40000.00} for this property.
I would like this company investigated with respect to the following allegations : 1. Disingenuous appraisal value and collusion with the appraisal company ( extreme variance in appraised value from {$7000.00} to {$20000.00} in a 1 year period ) 2. Insurance Fraud - requiring me to file a claim without having a specific event which caused damage 3. Failure to do due diligence in securing clear title to complete an approved Died in Lieu resolution.
Please inform of the investigation into this behavior by Specialized Loan Servicing.
Regards, XXXX XXXX
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| 09/15/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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In a nutshell : Laid off XXXX. Did a loan mod w/HARP on 1st mortgage 6 months later, did same thing w/2nd mortgage ( both thru XXXX ). Date of closing 2nd mod, informed loan was sold to another Loan Co. Had to start mod process over from scratch w/new Co. ( Specialized Loan Servicing ( SLS ). Did, w/no escrow/impound acct ( was n't an option ). Made all payments on 1st & 2nd over last 5-6 years, on time, in full, as always. Have stellar credit. Real estate market is finally stable " enough '' to do a refi combo laon w/3 % fixed rate for a XXXX yrs. Went thru XXXX ( A+ rated ). Everything moving along smoothly -- 1st was bought out from XXXX XXXX and sold BACK to former XXXX ( yippe ), so looking forward to having a single mortgage payment again, at good rate, pay home off before I 'm XXXX years old! Hit a huge snag ... .all created by a ridiculous human error on SLS 's part!!! Original loan mod had a " {$2700.00} DEFERRED PRINCIPAL '' payment to be paid when paid off or sold. Fine. I knew that when I signed it. XXXX gave me the option to pay the {$2700.00} off myself OR build it into my new refi combo loon. No thanks! Called SLS myself to pay the {$2700.00} over the phone out of my checking account AND to make sure they applied the amount directly to my " deferred principal '' and nothing else, because my regular monthly 2nd mortgage payment was due soon and that payment was being mailed in separately as usual. Couple weeks later, get my SLS statement and it shows my monthly payment made alright, but ... ... .also showed my {$2700.00} applied to my regular principal and therefore they threw a huge chunk of it out the window, as in INTEREST and did NOT pay my deferred interest off with it!! & gt ;. & lt ; The payment was made on XXXX/XXXX/XXXX and cleared my acct a day or two after. I 've been on the phone with SLS 's " Executive Services Dept. '' every single morning for 5 days now, to have THEM correct THEIR mistake. Apparently nobody over there can DO this. Every phone rep tells you they will " email '' somebody else to take care of it. Could take a few days. Could take 48 hours. Might not happen until XXXX. I 'll try to expedite this for you. I ca n't. We ca n't. They ca n't ( Grrr! ). I specifically called a human being at SLS and made this payment with SLS so that the XXXX dollars would pay off ONLY my deferred interest. Not! Needless to say, XXXX is also waiting for SLS to rectify the {$2700.00} " woops '' and apply it correctly so that my refi loan can CLOSE. So simple but yet SLS has made rocket science out of it. It took somebody hitting the wrong button to create the problem on SLS 's end -- -why ca n't someone just click the correct button and put my money back it was supposed to go in the first place??????????????? Frustrated beyond belief. Can not wait to be rid of this SLS 2nd mortgage loan and never ever ever ever ever have to deal with the monkeys that they all are. Unbelievable how UNHELPFUL they are. I should sue them and get restitution for all the additional days my refit is open and I will be charged extra interest ( $ $ $ ) for their stupidity. Off my soap box now. Feel better venting, even though I know absolutely nothing will become of this and no assistance in getting this resolved with result. But hey, scoured XXXX and stumbled upon tons and tons of SLS complaints, problems, rants ... ..obviously WE are all there and need SLS to cease their existence, once and for all. The End. Sincerely, a disgruntled XXXX XXXX. Homeowner who feels like I am being held captive by a loan company who has no idea that they are being PAID OFF. In full. Good bye. We are cutting our ties with your organization and can not wait until that moment arrives. Will be celebrating BIG TIME!
|
| 03/22/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I applied for a loan modification with Specialized Loan Servicing LLC.
To date, the documentation and information SLS has sent me and the conversations I have had with their service representatives has been unproductive and do not address my questions and concerns. I have applied for assistance under Making Home Affordable but have never been offered a workout option, loan modification, or solution to my foreclosure situation, as required under the California Homeowner 's Bill of Rights. They received my complete application package on or before XX/XX/XXXX but instead of reviewing my application for acceptance for a modification, they refused to review my application, and subsequently never submitted for decision my HAMP modification without notification and scheduled a foreclosure action. It was n't until I called in and spoke to their representative that I found out my application was not being considered for modification.
With all the recent news regarding stories of predatory lending practices and illegal foreclosure processes, I have become increasingly concerned that I am a victim as well. Their representatives have caused me to feel like you are trying to hide something. I am worried that potential fraudulent and deceptive practices by unscrupulous mortgage brokers ; sales and transfers of their mortgage servicing rights ; deceptive and fraudulent servicing practices to enhance balance sheets ; and deceptive abuse or fraudulent accounting tricks and practices may have negatively affected my credit rating, mortgage account, and/or the debt I am legally obligated to satisfy.
There are several details and discrepancies about my loan that have come to my attention and which have me deeply concerned. Of primary concern is the fact that the purported trustee, Specialized Loan Servicing LLC, was never legally substituted as trustee as required under CA law.
Apparently, my loan was also pooled and securitized and converted into an investment stock and held under a trust unbeknownst to me and it is unknown who is the securitized trust. To my knowledge, an Assignment of Deed of Trust was never created and recorded by XXXX naming XXXX as beneficiary, as also stated in the Notice of Default. I 'm unsure exactly how my loan would be assignable to a new beneficiary as successor when it had already been securitized. This has resulted in me having grave concerns and questions as to who actually owns my loan as beneficiary.
I have demanded that they produce evidence of the original or certificated security regarding loan number XXXX with a QWR, including all endorsements and/or allonges. In the event they are unable to supply me with said security, I will view that as confirmation that they never created nor own beneficial interest in such security.
The Original Deed of Trust, recorded XX/XX/XXXX, indicated XXXX as the trustee under the original signed deed of trust, yet the Notice of Default indicates XXXX as the " Duly Appointed Successor Trustee, '' and the Notice of Trustee 's Sale purports that SPECIALIZED LOAN SERVICING LLC is the Trustee of Record.
I assert that there was never a Substitute of Trustee document issued by SPECIALIZED LOAN SERVICING LLC, XXXX, XXXX, or other beneficiary, and recorded in XXXX XXXX XXXX granting SPECIALIZED LOAN SERVICING LLC authority designated as a trustee for the purpose of this foreclosure action. Therefore the Notice of Default and Notice of Trustee 's Sale are void and of no effect. Conducting a Trustee 's sale without being legally appointed as trustee is is a violation of California Civil Code 2924 ( a ) ( 1 ), and gives me grave concerns about what other violations they are committing.
Please help me resolve this issue.
Thank you.
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| 09/28/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I have been dealing with Specialized Loan Servicing for a number of years when XXXX XXXX XXXX transferred my loan to SLS. I was trying to get a loan modification from B of A when they transferred my loan to them. I dealt with SLS for over 15 months, submitting the same documents over and over before finally getting a modification. Although I feel I qualified for a government loan program to help me in a time when I was dealing with a work-related injury, they offered me an adjustable rate mortgage. I was so tired of dealing with them, I took the ARM. I have not recovered form my financial issues and I have been trying to qualify for a modification through a government program. My loan payment has increased {$500.00} in the last 6 months. I was denied a modification due to not completing their process of submitting new paperwork every 30 days and started the modification process again.
I have been submitting applications and paperwork for the past 12 months and SLS keeps requesting more documentation and information from me. The latest issue is when I refused to submit bank statements from my boyfriend who lives with me and contributes to my household. I do n't feel it is necessary to submit his bank statements since he is not being added to the loan. I have submitted his pay check stubs and they ran his credit and they were still requesting bank statements. I resubmitted a new application with my boyfriend as a renter. That was on XXXX XXXX, 2016, they said they had everything they needed to submit it to underwriting. I called them on XXXX XXXX, 2016 because they robo called me to say they needed to talk to me. I called them and they said they have everything they need and they would submit it to underwriting. I said that I submitted everything over a month ago and no one has asked for any other paperwork, why did n't it get submitted a month ago. The representative said she did n't know why it was n't submitted but it was now being submitted. I called XXXX XXXX XXXX to ask what I should do about the fact that they had n't submitted it a month ago and the rep said she would call them and find out that information. When we called them back together, the SLS rep said they were missing a tax document that was filled out incorrectly. I told them I filled it out months ago accurately and he said, " Oh, I see that you did resubmit it they right way. '' I said that was months ago. He said he had everything he needed and he would be submitting it to underwriting. I asked why it had n't been submitted to underwriting before XXXX XXXX, 2016. He stated that they did n't have all of the correct paperwork to submit it and I reminded him that I actually did have all of the paperwork submitted. He said that as of XXXX XXXX, 2016 they had all of the correct paperwork ( even though I faxed it on XXXX XXXX ). I asked why it was n't submitted for review on XXXX XXXX then? He said he was submitting it the day I called which was XXXX XXXX.
I contacted the escalation department for XXXX and they started an escalation on Monday XXXX XXXX.
I checked my email today, XXXX XXXX and there was a message from SLS stating that they needed 2 months bank statements from my contributor. I called XXXX to record the call and I told SLS that I filled out a whole new application and submitted it on XXXX XXXX with no contributor and my boyfriend listed as a renter. The rep said she would submit a letter to underwriting for this.
I am completely frustrated and disgusted with the way SLS has handled this modification and all of the modification attempts before this. There are so many complaints against this organization and it is extremely disturbing that the government has n't done something about this company.
|
| 02/21/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
|
SLS DID NOT PAY LA TAX WHAT THEY TOLD CFPB OR ME.SEE THE LETTERS FROM LA TAX OFFICE .SLS PAID WHEN TAX WAS PAID EXCEPT {$200.00} THE {$1700.00} SLS CLAIMS PD XX/XX/XXXX WAS {$840.00} XXXX XXXX WAS NOT EVEN DUE YET UNTIL XX/XX/XXXX THEY TOLD CFPB PAID {$750.00} NO NOT TRUE {$550.00} AND SLS RECEIVED BACK REFUNDS LA TAX {$700.00} THEY ADMITTED TO CFPB TOTAL WAS {$1400.00} - {$700.00} REFUNDED FROM LA TAXXXXX PAID {$760.00} XX/XX/XXXX + {$980.00} .+ {$380.00} XX/XX/XXXX + {$980.00} SPECIALIZED LOAN SERVICE REQUESTED LA TAX TO SEND REFUND IN XX/XX/XXXX {$650.00} SEE LETTER LA TAX OFFICE EXPLAINS THEY MAILED IT SLS IN XXXX MAILED IT BACK TO THEM SO TYPICAL OF THE GAMES THEY PLAY.SLS IS GETTING IT MAILED BACK LA TAX SAID TAKES 30 DAYS WITH THE SYSTEM THEY USE,,, $ XXXX ALREADY REFUNDED {$700.00} = {$700.00} I PAID $ XX/XX/XXXX {$760.00} + {$380.00} XX/XX/XXXX + {$150.00} TO PLANET + {$51.00} {$1300.00} I PAID NOW SLS OWES ME........ WITHOUT THE REFUND {$650.00} AND BECAUSE OF THE CHAOS CAUSED BY SLS KNOWING THE LA TAX OFFICE TAKE 90 DAYS WHEN NOT IN COVID... there was not a bill sent to sls ..i have 40 + letters all from the internet customers saying similar i have them stored in my email if requested open to anyone that does searchs ... sls needs to stop playing games... the damage being done to me is becoming very hard to deal with.
I have included t letters sent to sls unanswered for help with in myy file hundreds of faxed letters phone records showing being on hold for hours .i have fax back from them wher they cant find file or calling the property still A CONDOMINIUM when the loan says a XXXX plex and the appraisel is a conforming XXXX plex ... they are not answeriing the fact from XXXX to XXXX i have NEVER HAD A YEAR END % STATEMENT.UNTIL CFPB HAD THEM SUPPLY XXXX ... ..STILL NO XXXX STILL NO XXXX WHO KNOW XXXX THEY TRANSFERED THE loan XX/XX/XXXX THEY KNEW BY THE LAST COMPLAINT THE TAX HAD BEEN REFUNDED AND WAS PAID WITH MORE REFUND COMING THWY TOLD CFPB IN XXXX SO WHY THIS WEEK DO I HAVE ANOTHER WRONG TAX YEAR STATEMENT FROM XXXX WHY?? and did not transfer payments ... .sent the fake escrow they said i owed and did nt ... .if you punch the numbers ZERO IS THE ANSWER for what they triied to get by with on the tax cfpb PLEASE PLEASE HELP TO MAKE THEM TAKE THE REFUND FROM LA TAX TO PUT A END TO THIS PART OF MY has to make them accept the tax and forward to Planet Home lending who insist they are not allowed to call sls ... ... ..IT IS BEYOND FRAUD ITS HARRASMENT the new problem is NOW XXXX IN THE XXXX OVER DUE % STATEMENT JUST SENT LAST WEEK IS CLAIMING THEY PAID IN XXXX {$2000.00} IN TAX THAT I HAVE NEVER SEEN ANYTHING ON THIS??????
I WILL NEED TO GO TO JUSTICE DEPT ALSO IF THIS KEEP UP THERE IS AGAIN HOLDS ON MONEY THEY DO NOT EXPLAIN USE CODES THEY DO NOT SUPPLY LA TAX REFUNDED ME ALMOST {$900.00} BECAUSE OF THE INTERFERANCE OF SLS THE other issue i knew was a problem not knowing why this type of lender or loan i had on the property ... i found out jmac lending and loan care were shut down in ca when my loan way being funded.my escrow say conventional fixed rate THIS XXXX THING SAYS MERS I CONTACTED MERS THEY SAID CONTACT SLS I CAN NOT CONTACT THEM ITS A WASTED EFFORT AFTER ALMOST XXXX YEARS I NOW HAVE FOR THE FIRST TIME A % STATEMENT XXXX SAYING {$2000.00} WHERE DO THEY GET THESE NUMBERS?
THIS IS DONE WITH MALACE AND INTENT THIS IS NOT A MISTAKE THE WHOLE LOAN IS NOTHING MORE THAN A FRAUD CASH? XXXX XXXX HAS THE LOAN # XXXX same as first bills and XXXX XXXX was supossed to be the lender his pay coupons were to go to him then before the first payment changed XXXX times.. i need SLS TO CORRECT THE WRONG % STATEMENT JUST SENT OUT..THATS WHY THEY WONT ACCEPT THE REFUND???
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| 04/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I was placed on XXXX by my Doctor. My employer fought the claim and stopped paying me. I no longer could make my mortgage payment. I continued working with the lender ( Specialized Loan Services ) on trying to get a modification. I had to submit my RMA at least XXXX different times along with fresh documents because my income would change or the old documents would expire. We did this for approximately 2 + years when I finally won my claim and was medically retired and a week later I was hired full time as a XXXX. I then submitted another RMA and documents in the fall of XX/XX/XXXX. There were a few hangups and more documents needed to be refreshed, but finally on XX/XX/XXXX I spoke with them and was assured that all my documents were in and my modification was at underwriting and there would be a decision with 30 days, I believe. I was told that there was no sale date but the house was in foreclosure. On XX/XX/XXXX, I took my family for a much needed vacation to Hawaii. We were in Hawaii for 9 days and returned on the XXXX of XXXX. Just prior to returning home, my friend notified me that he went by the house and there was a notice on the door stating that there was a sale date for foreclosure of XX/XX/XXXX. At no time was I notified that the loan modification was denied. I received no phone calls between XXXX XXXX and the time I got home on the XXXX, which I thought was odd because they called me every 5-7 days like clockwork. I call the mortgage company and spoke with a representative and asked what was going on. They stated that our modification was denied on or around the XXXX of XXXX and that I was notified via XXXX. I never received anything in writing stating any such thing. I then asked the rep to look back into her computer to see the XXXX XXXX conversation, which she did and noted that I was indeed told that my documents were all in and that it was at underwriting. She then went on to say that they denied it because I did not have all my documents in. They needed a profit and Loss for a pool cleaning company I had prior. I had notified them earlier about no longer owning the pool service and prior to XXXX XXXX was told to send something in writing explaining that I no longer owned it. I had emailed in the letter explaining why I no longer needed to send in the P & L and later told all my doc 's were in. When I told the representative that they already had the letter, she noted it in the computer and said something to the effect " Oh my XXXX, I 'm so sorry. I do n't know what the problem is then. She told me there was nothing I could do that the sale date was set. I then spoke to a real estate buddy of mine and he suggested I give him power to talk on my behalf and we try to stop the foreclosure by submitting a short sale. Needless to say we were not able to stop the sale of my home for 15 years. It was sold out from under me, the whole time I thought I had a loan modification in the works. My wife and I not knowing what to do, panicked and thought we would be kicked out of our house and have no place to live, found a place to rent and took " Cash for Keys '' from the " Investment Group '' that bought my home. It 's been 2 months and I 'm still spinning as to how this could happen. I 've had numerous people tell me they violated Dodd-Frank laws etc. This was just an unbelievable experience. After working with them for so long and then finally getting financially sound where I could actually afford to pay my mortgage or work something out, they put me on a wild goose chase then stole my home out from under me! I 've contacted attorneys, but am a little leery of diving into that mess. Another buddy of mine told me to contact your website and file a complaint.
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| 08/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing : Loan # XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT Our loan servicing company was transferred to Specialized Loan Servicing within the last 6 months to a year. We have consistently made our payment on time and in the exact same way each month, through our bank ( XXXX ) online bill pay, which sends a paper check. OnXX/XX/XXXX, we received a notice dated XX/XX/XXXX from Specialized Loan Servicing that our loan was delinquent. We knew that we had paid on time and had not missed any payments, so we verified with our bank, where we found proof that each mortgage payment check for {$950.00} had been cashed and received on time. We then looked at our account on the Specialized Loan Servicing website and noticed that for some reason, we were not given credit for ourXX/XX/XXXX payment, which, according to our bank 's records was cashed on XX/XX/XXXX. While we paid our XX/XX/XXXX payment on time, they applied it as if it were a late XX/XX/XXXX payment, and are now saying that our XX/XX/XXXX payment is delinquent. They are sending us delinquency notices and have added late fees to our account. I have not checked, but I assume they have also reported our payment as late to the credit reporting agencies, and damaged our credit.
In an attempt to resolve this quickly, on XX/XX/XXXX ( the same day I received the notice ) I called the number listed on the notice to explain what happened and to send them proof that we made a payment. The person on the phone gave me an email address to send proof to, which I immediately did. She then informed me that she had opened a case and it could take until XX/XX/XXXX for them to investigate to see what happened. I asked if, in the meantime, the debt collection notices and negative credit reporting would continue, and she said yes, it would continue and that they could not stop it until they had investigated the issue.
I then escalated the call to someone else, who said he would look to see if he could find the payment in the system. After about 20 minutes he said that he could not find it, but that they would investigate further. I asked why someone could n't just look at the email I just sent with proof, and resolve the issue, and he said that it can take up to 48 hours for the information to upload so he could n't look at it. I again asked for the company to cease all negative credit reporting and notices since this was their mistake and we did not do anything wrong, and he said " how do you know its our mistake and not yours? '' I stated that I know it was their mistake because the money was taken out of my account, and I have proof, which I had already sent to them. When I ( regrettably ) became upset, he told me he needed to get off the phone with me because he had lots of other customers in the same situation as me, which tells me that this is a common occurrence at their company.
We feel that this issue would probably be resolved eventually without intervention, but are concerned about the time and effort their mistake is costing us to correct, and more importantly, the hit this will be to our credit, and time and effort it will take to resolve this issue with our credit companies. We do not want this drug out and our credit damaged in the process.
To be thorough, I have attached proof of ourXX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX Mortgage payments, all of which were paid on time and in the exact same way.
Our ideal resolution would for Specialized loan servicing to quickly correct the account and all interest and late fee charges, and to provide a letter stating that we made our payment on time and that the negative credit reporting was due to a clerical error.
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| 03/25/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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Please help me as a loan servicer, XXXX Mortgage, has erroneously reported foreclosure debt forgiveness income to the IRS on a XXXX, and they seem unable to fix it! I did not have any debt or a foreclosure with XXXX!
Here is some history : I executed a deed-in-lieu with XXXX XXXX XXXX in XXXX XXXX. In XXXX XXXX I was notified that they had transferred my " loan '' to another servicer, Specialized Loan Servicing ( SLS ). This was obviously a mistake as XXXX owned the property at this point. It took most of XXXX to work with SLS management to get my account closed, and I filed a complaint with CFPB ( Case number XXXX ). Unfortunately, in XXXX XXXX SLS transferred my " account '' to yet another servicer, XXXX, even though my account was closed! I was furious, but SLS said there was no way to stop the data transfer. SLS assured me XXXX would clear up the matter quickly as it was obvious I did not actually owe debt. Then in XXXX XXXX I received a XXXX for " debt forgiveness '' from SLS, as they had closed my account as a foreclosure! ( I had of course already received a XXXX from XXXX for tax year XXXX. ) Over the next several months I worked with SLS managers to get the XXXX rescinded from the IRS, get the duplicate foreclosure and delinquent payment reporting off my credit report, and worked with XXXX to get my account closed. All these issues take so long because every time I call these companies I have to wait 30-60 minutes on hold before I get through, and when I do, most of the time the customer service rep does n't know what to do, transfers me to the wrong department, or tells me they ca n't help. Any investigation into my documents requires I engage some " research department '' whom I can not contact directly for status. Customer service reps often misinterpret the research dept 's status, telling me the issue is resolved when it is not. Finally, XXXX closed my account around XXXX XXXX.
My Current Situation : In XXXX XXXX, I received another XXXX for " debt forgiveness '' from XXXX! This is because, when they finally closed my account, they documented it in their computer system as a " foreclosure '' which automatically generates a XXXX Over two months and XXXX or XXXX phone calls later, I have still not gotten XXXX to rescind the XXXX. I have been given the name of a manager who apparently says he is going to work the issue with " the corporate office '', however I can not contact him directly. I am getting really worried as I have to file my taxes in a few weeks and I can not do so with {$150000.00} of false " income '' being reported to the IRS.
I am very concerned as my financial information and credit reputation are in the hands of dysfunctional companies staffed with incompetent people whose slightest error can cause me hundreds of hours of work. I am very concerned that XXXX will not rescind the XXXX in time for me to file my taxes. I am very concerned that somehow, though my account is closed, my information will be transferred to another servicer who will start trying to bill me for a property I do not own.
Attached is documentation of this issue, from the original XXXX with XXXX XXXX XXXX, through SLS, to XXXX. Please warn all three of these institutions not to transfer my closed accounts. This last bout with XXXX has caused me a great deal of stress.
Please help me with the following : - Get XXXX to rescind the erroneous XXXX AS SOON AS POSSIBLE ( 2 weeks or less ).
- Get XXXX to guarantee they will not transfer my information to another lender. Would rather they delete me from their system.
Thank you. I believed filing a CFPB complaint helped me with SLS and I 'm glad to have this recourse available.
XXXX XXXX
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| 10/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Loan sold or transferred to another company
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Web |
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Statement of Facts : 1. SLS Failed to : Provide debt validation A certified copy of the original instrument for this account in its original form accept payment as a negotiable instrument provide evidence of account funding provide explanation of what this alleged account balance is for, proof I borrowed any amount of funds from you.
Provide documentation that shows I agreed to pay this debt with my wet ink signature.
Provide the Agreement that grants you authority to collect on this alleged debt.
Provide a copy of your state license, including license number that give you rights to collect in my state.
I request documentary evidence on Account Number : XXXX, pursuant to 15 U.S. Code 44 which states that it must include all documents, papers, correspondence, books of account, and financial and corporate records which involve all derives, assignee, hypothecations in connection with my all-caps name. I require clarification in order to address the billing error for the amount shown in Exhibit ( A ). I need clarification as to who funded the account and how much is owed according to the journal and ledger entries from the date of opening of this account as described in IRS Publication 583 as the 10-k. On the public and private side showing accounts receivable and payable.
SLS Responded with : We have reviewed your Request for Information seeking all data or records in relation to this loan account. This request seeks an unreasonable volume of documents or information such that SLS could not respond to the request within required time limits or respond without incurring costs that would be unreasonable in light of the circumstances. If you wish to identify with greater specificity other or different information regarding your mortgage loan that you would like SLS to provide, we will further respond to such a request in an effort to meet your needs.
The NOTICE OF MORTGAGE SERVICING TRANSFER SLS provided contains XXXX Loan Number : XXXX. The security deed SLS provided contains Loan Number : XXXX.
This discrepancy is a violation of the Terms and Conditions of the contract per the Security Deed resulting in BREACH OF CONTRACT : Transfer of Servicing Section 20 of the Security Deed allows as follows for the sale of the Note or transfer of servicing : The Note or a partial interest in the Note ( together with this Security Instrument ) can be sold one or more times without prior notice to Borrower. A sale might result In a change in the entity ( known as the " Loan Servicer '' ) that collects Periodic Payments due under the Note and this Security Instrument and performs other mortgage loan servicing obligations under the Note, this Security Instrument, and Applicable Law. There also might be one or more changes of the Loan Servicer unrelated to a sale of the Note. II there is a change of the Loan Servicer, Borrower will be given written notice of the change which will state the name and address of the new Loan Servicer, the address to which payments should be made and any other information RESPA requires In connection with a notice of transfer of servicing. If the Note is sold and thereafter the Loan is serviced by a Loan Servicer other than the purchaser of the Note, the mortgage loan servicing obligations to Borrower will remain with the Loan Servicer or be transferred to a successor Loan Servicer and are not assumed by the Note purchaser unless otherwise provided by the Note purchaser I was never lawfully notified and have no contractual obligations to the XXXX Loan Number : XXXX listed in the NOTICE OF MORTGAGE SERVICING TRANSFER. This is Breach of Contract and makes the contract void on its face. This account must be discharged.
|
| 10/31/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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In 2015 my balloon payment became mature with SLS. My story below will tell how difficult of a company they are to deal with, and how they do not follow the law and ruined my credit. I am meeting with a lawyer this week to go over this because what they did to me and my credit is NOT legal.
To start, I have had this particular loan for 10 years and was never late. I have no problems making the payments. I received a letter from SLS 4 months prior to my loan being due ( Balloon payment ) stating that my loan would automatically convert from Interest only to Principle and Interest. Great news to me! Then about 6 weeks later they send me a 60-day letter stating the opposite, that my loan was due in full. By law, the letter should have been sent 90 days before, however, they send me a letter stating the opposite at 90 days.
Immediately I called SLS and was told that it was no problem, I just had to modify my loan. I immediately started the paperwork for the modification ( which was basically the same as applying for a new loan ). What a mess! I went back and forth with them countless times! They would tell me it looks like I had everything correct, and then get back to me stating that I had to resubmit something. I made a point to call twice a week to follow up because I was told that would help speed up the process. It got really close to the date that my loan was due and I was really getting worried.
I called and called and resubmitted paperwork and the loan due date finally passed. About a week later I received my check I had sent them back in the mail, and I received a letter stating that my loan was delinquent! I immediately called and my contact told me they were not reporting me as being late to the credit bureau because I was modifying my loan .... forward ahead to several emails, calls, and more paperwork because at this point now the paperwork I submitted, in the beginning, was now expired and I had to redo it, I was finally approved for a modification after a few months. This is just crazy to me. I was never late and they sent back my payments.
I was finally in the modification status, yeah! I had to now send certified funds ( because apparently, all my other funds were no good? ) for three months in a row, and if I was not late they would approve me for a forever loan. In the meantime, I was trying to buy another house and was told by my mortgage broker that husband and I show that we are 120 days delinquent on a mortgage payment!!!! What, I thought they told me they were not reporting me late, so I called and was told that on the fine print of one of the pages that it says they could report me late. I send them my payments, they sent them all back, and they are reporting me late! This is just plain mean at this point.
My mortgage broker told me that I can not qualify for any loans and my credit dropped over XXXX points. She said she was sorry and to come back in a year or so and my credit might be good enough to buy a house. I was in tears and felt so victimized. I followed every rule and got totally screwed! I to that point always had great credit and this ruined it.
After my three months or paying on time, of course, I now have my forever loan with SLS. I also have terrible credit that I wish they would take off my credit as late, as I attempted to pay each month and I tried to modify the loan persistently for months. I was misled and if I knew this was going to be the outcome I would have had a plan B. I wish they would just do what is right and help get me credit and life back on track! I am just asking to PLEASE remove the late reporting on my credit. Thank you for your consideration on this important matter.
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| 08/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
Older American |
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I had my home mortgage with XXXX Bank with monthly payments of {$520.00} dollars. My mortgage got sold to SLS ( Specialized Loan Services Company with address : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CO XXXX. SLS company has continuously increased my mortgage payment from {$520.00} up to {$2100.00} in some instances. Please refer to letter with a detailed description of each monthly payment and all monthly mortgage increases from SLS. I urgently need your help in order to resoleve this matter.XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXSpecialized Loan ServicesAttention : Executive DepartmentXXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX, XXXX : Request for Loan Payment History from XX/XX/XXXX to XX/XX/XXXX and reasons for charging all " Other fees '', " corporate fees '' and many " other fees increasing my mortgage payment by 50 %.
Dear Sir/Madam, My loan number XXXX was purchased from XXXX Bank by your company, SLS ( Specialized Loan Services ) since XX/XX/XXXX. I made my timely payment to XXXX for the months of XX/XX/XXXX and XX/XX/XXXX because I was unaware of my mortgage being sold by XXXX Bank to your company. Unfortunately your company did not credit my loan account. Instead your company over charged me retroactively for the months of XX/XX/XXXX and XX/XX/XXXX.
Furthermore, your company has consistently increased my monthly mortgage payment in some cases from {$580.00} to {$2100.00}. Please see below a summary of my payments which I retrieved from my bank statements. Please notice that this list is " not-all inclusive ''. There were at least XXXX additional payments made via phone for which I did not see any credits to my loan number with your companyDATEMONTHLY MORTGAGE PAYMENT SET BY CLOSING DOCUMENTS WITH XXXX BANK MORTGAGE AMOUNT CHARGED BY SLS ( SPECIALIZED LOAN SERVICES ) MORTGAGE PAYMENTS MADE BY ME ( XXXX XXXX ) TO YOUR SLS COMPANY MORTGAGE AMOUNT INCREASE FORCED BY SLS ( SPECIALIZED LOAN SERVICES ) TO XXXX XXXX 'S MORTGAGE WITHOUT ANY ADVANCED NOTICE OR EXPLANATIONXX/XX/XXXX {$520.00} {$580.00} {$580.00} $ XXXX {$520.00} {$590.00} {$580.00} $ XXXX {$520.00} {$730.00} {$580.00} $ XXXX {$520.00} {$590.00} {$590.00} $ XXXX {$520.00} {$730.00} {$580.00} $ XXXX {$520.00} {$2100.00} {$2100.00} $ XXXX {$520.00} {$730.00} {$580.00} $ XXXX {$520.00} {$730.00} {$730.00} $ XXXX Mortgage Payments Made BY XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX TO SLS XXXX Mortgage Amounts charged by SLS from XX/XX/XXXX to XXXX XXXX mortgage amount increase by SLS and forced for payment to XXXX XXXX 's loan # XXXX $ XXXX Mortgage Amount from XXXX 2014 to XXXX 2015 XXXX XXXX only had to pay according to XXXX Bank Closing papers {$520.00} X XXXX Months = XXXX XXXX Mortgage Overpayment made by XXXX XXXX under demands and pressures of SLS ( Specialized Loan Services ) otherwise they threaten to foreclose on XXXX XXXX House $ XXXX $ XXXX {$2200.00} After reviewing table above it is obvious that SLS ( Specialized Loan Services Company is using predatory lending practices in order to force me into foreclosure. Furthermore, SLS ( Specialized Loan Services ) has deprived me from accessing my house since XX/XX/XXXX. Even though my mortgage paymen5ts were made on time until previous month, XX/XX/XXXX. The front door and locks of my house located at XXXX XXXX XXXX XXXX, XXXX, OK XXXX, were changed by SLS Company. I had to drive back all the way from XXXX, XXXX to XXXX, XXXX where my son lives in order to have a place to stay. Despite my numerous phone calls, emails, faxes and letters sent via fax and certified mail, SLS ( Specialized Loan Services Company ) is still reluctant to let me into my own house and tot stop their overcharges.
|
| 09/08/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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Beginning XXXX, 2009, a cadre of financial institutions have improperly posed as the creditor, i.e. the party to whom the mortgage debt is owed, in connection with debt encumbering real property of my estate. After years of litigation, and battling absurd arguments such as, " we can enforce the debt even if we stole it, it 's a bearer instrument under UCC 3, '' it is clear that none of the financial institutions present own or have a right to enforce the debt instruments. The Court has now finally determined that the Note at issue is not negotiable instrument, and therefore not subject to UCC 3, and thus the institutions can not enforce the debt, " even if they stole it. '' After changing the identity of the creditor numerous times, the institutions most recently asserted the owner of the debt as, " the Bank of New York Mellon as Trustee for XXXX XXXX, asserts the right to enforce the Note as the owner of a bearer instrument, '' and then when I proved that was an impossibility, the institutions pivoted to assert the exact opposite, " the Bank of New York Mellon as Trustee for XXXX XXXX agrees it is not the owner of the Note. '' I have been forced to litigate the institutions ' moving target assertions for over four years. The servicing institutions involved XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX, assert they are attempting to enforce the debt on behalf of the Bank of New York Mellon as Indenture Trustee for XXXX XXXX ( BONYM ), with BONYM asserting it is attempting to collect the debt on behalf of " XXXX note holder holders '' of XXXX XXXX. However during their deposition testimony, BONYM admitted it has no idea who the XXXX noteholders are or how they are paid. Contradicting this testimony, are the documents filed with the SEC in connection with XXXX XXXX establishing that the indenture trustee is to certify with its signature, each note issued, and is responsible for paying the note holders. If BONYM does not know who the note holders are then they are not collecting payments from me on behalf of the XXXX purported note holders of XXXX XXXX. Finally, during the recent summary adjudication proceedings, the servicing institutions and BONYM now assert that XXXX XXXX XXXX is the owner of the instruments as Owner Trustee of XXXX XXXX ( XXXX XXXX. However XXXX and its key executives are under criminal indictment for their conduct in connection with mortgage backed securities and did not assert a claim against my estate. Further, the documents filed with the SEC in connection with XXXX XXXX establish that the owner trustee, XXXX, is the only party that can engage in litigation in connection with assets of the trust. It 's clear that XXXX, did not, and is not asserting a claim against my estate, that XXXX is improperly using the name XXXX XXXX as cover to fraudulently assert a claim against my estate. Defendants ' counsel in the matter, has improperly asserted it is representing all the Defendants, when their actual client is XXXX, in order to collect fees and keep covered the issue that the note holders of XXXX XXXX are owed no amounts from me. As this agency is aware, when XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX was the servicing agent their conduct was particularly egregious as summarized in the attached communications to them. After the CFPB and FTC consent judgment was issued, XXXX XXXX immediately became XXXX for obvious reasons but continues its deplorable conduct in my case. The overall issue is set out in my attached third amended complaint, which will have to be amended once again now that BONYM 's misrepresentations of ownership were revealed during the summary adjudication proceedings.
|
| 12/06/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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XXXXXXXX XXXX XXXXXXXX Hello, XXXX XXXX XXXX XXXX in COLORADO I dont have enough money to pay you. My mom will get a second mortgage and I dont know how long that would take. Ido not have my paycheck for 20 days now.
XXXX I am eating at the church, I have no gas, my head and body remains injured with pain and suffering.
XXXX I hope I am not late to pay utilities because it is winter. I am still waiting for the box to put in your malfunction computer and a return label.
XXXX I have everything packed while with Covid.I work remote and computer broke so they encourage me to get a new one from their XXXX miles away. I fell from the snow and ice. I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX broke my eyeglasses on XXXX.
XXXX They gave me malfunction computer and I had ask for another one and nothing happened since day XXXX XXXX XXXX XXXX finally the computer did not boot up and spent over 2 hours with XXXX XXXX, the tech guy without success. I resigned that day because they did not provide the tools and resources for me to use during online webex training. on XXXX I got XXXX and really sick so when I resigned on XXXX I told them I am going to XXXX as an excuse so that I wouldnt jeopardize anyones lives with my XXXX. All this happened after I resigned 4 hours into that training day. The mid level manager, XXXX lied to me and was urgently taking me out of all company related computer sites and email. She told me she will put me into the next training class on XXXX. Well another lie confirmed by XXXX the recruiter. I am suffering through this physical pain that no one in the XXXX XXXX company. I had to do my work and never took time for lunches, also working in the middle of the night to do work related learning. it has been 12 days now and I still have not received my final paycheck. They denied me access to XXXX to access my time worked. I used the company email to ask for it from XXXX XXXX, the facilitator. They discriminated again me because of my XXXX and did not follow the Colorado law regarding Covid and compensation. all of this stem from the companys computer to participate in the virtual training class. I have one more XXXX XXXXXXXX card that I will use if this company does not remedy me for time and wages loss. Everything has been recorded for evidence both virtually, by text, and also with a recording product. My family and I are so scared of them being two-faced. This egregious resting XXXX face of theirs is concerning. We dont want retaliation from and physical and emotional pain from them and are very scared of them hurting us. I have all email correspondence as well internally and externally It is delusional of me to go after a large international company that hasnt paid me my last paycheck from XXXX. I have been shaking in a dark room and havent left because of panic attacks. My family member told me that she will Take me to the XXXX if I do anything stupid. My mom is watching me with the XXXX surveillance and checking on me every couple of hours. I do not need a welfare check up from a XXXX officer.
white ghosts live in a privileged entitled bubble with no understanding of our culture and it is time to move on, with or without your final paycheck from XXXX and XXXX or Covid relief funds.Life is not fair for you because you are XXXX living in the US. Say mom. I am going back to sleep again. I have not eaten in days and do no want my moms fix income for {$1200.00} in social security every month. I need to get ahold of more XXXX XXXX XXXX from the doctor. XXXX XXXX XXXX Thank you and goodbye. It pains me to see my XXXX XXXX XXXX mother with her own health issues to care for me.
Goodbye, you wont hear from me again
|
| 10/04/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
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|
XXXX XXXX, XXXX - Received Specialized Loan Servicing LLC 's ( SLS ) Short Sale requirements XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I talked to SLS and they asked me to get a full loan payoff from XXXX. I have ordered it. They also want your XXXX bank statement, have you received it yet? Once I fax all of that in, they said it should be about 72 business hours for a decision. '' XXXX XXXX, XXXX - Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting a call from our negotiator today. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS is asking for a bank statement for account ending in XXXX. They said there are transfers going from XXXX into that account. If you have a current statement for XXXX, they want an updated one for that account too. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs a certified market analysis. '' Requested Short Sale Information was provided to SLS - I stated that I do not have an account ending in XXXX and " XXXX '' is a transaction code generated when performing an online transfer.
XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I am expecting to hear from the 2nd lien negotiator today. I had left a message yesterday for an update '' " The XXXX lien negotiator said management is still asking for clarification on deposits coming from an account ending in XXXX. They went into the XXXX account ending in XXXX on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for {$200.00}. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I know this is XXXX and frustrating. We have to send the negotiator a letter signed by you explaining the transfers. He said they just want to be sure there are no accounts they are n't aware of. '' " they are also asking for XXXX, XXXX and XXXX bank statements for all of your bank accounts '' Requested Short Sale Information was provided to SLS - I repeated that I do not have an account ending in XXXX. I highlighted transaction code " XXXX '' which is generated when performing an online transfer.
XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' I am sorry to bother you but SLS is asking for more information. Have you received your quarterly statement for account ending in XXXX? And they want the XXXX and XXXX statement for Account ending in XXXX. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I know you are beyond frustrated, I understand. SLS told me in XXXX we would have a decision in 72 hours and each time I have called since then they ask for more stuff. And then want another 72 business hours to review the info we send. It 's a vicious circle they have us going in.
Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX '' XXXX from SLS just called me on your file. He said that upper management pushed the file back to him as a decline because they want another 30 days of paystubs. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " SLS needs XXXX and XXXX bank statements. They also need paystubs or a current year to date profit and loss. '' Requested Short Sale Information was provided to SLS XXXX XXXX, XXXX - from XXXX - XXXX '' They ( SLS ) asked for an updated HUD and XXXX lien approval. I sent them a HUD and reminded them that our XXXX lien approval expired while waiting on them. '' XXXX XXXX, XXXX - from XXXX - The XXXX XXXX XXXX XXXX " I 'm waiting on XXXX from SLS to get back to me. '' No response from SLS XXXX XXXX, XXXX & XXXX XXXX, XXXX more requests from SLS
|
| 09/04/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
In XXXX of 2015, I applied for a loan modification with my current mortgage holder for my permanent residence. I received paperwork stating I was granted a trial modification in the amount {$770.00}. It stated that if I were to make XXXX consecutive payments of {$770.00}, my loan would then be reevaluated and a permanent modification offer would be made. I made XXXX consecutive payments in the amount of {$770.00} in XXXX 2015, XXXX 2015, and XXXX 2015. Around XX/XX/XXXX, I still had not received any information via mail or email telling me if I was approved or turned down for a permanent loan modification. That day I called in and spoke with a gentleman and asked if he could tell me whether my loan modification had been approved or denied. He informed me that my loan modification was still pending review and a decision had not yet been made. He told me to call back next week for an update. On XXXX XXXX, 2015, I received an email containing documents that stated on XXXX XXXX, 2015 I notified SLS that I chose not to accept their offer. Therefore, my loan modification was denied. That day, I called in and spoke with my Customer Service Reprentative by the name of XXXX and I told her that I never received any paperwork from SLS offering me any type of permanent loan modification. She proceeded to tell me that per her notes, the documents were delivered to my home on XXXX XXXX, 2015 by XXXX and left on the front porch. I told her again that I did not get the documents and asked her what could be done. She said she would have to email the underwriting department to see if they could reopen my case and resend the paperwork or if I would have to reapply. She also said that per her notes, she did see where I had called in back in XX/XX/XXXX and was told that my case was still pending. She said that information was incorrect and that my permanent loan modification offer had already been mailed out prior to that phone call. The customer service representative was just mistaken. I then asked her how SLS could make me a permanent loan modification offer in XXXX of 2015 when I had only made XXXX of the XXXX trial period payments that were mandatory in order to get approved for a permanent offer. My last trial payment was in XXXX of 2015. She then proceeded to say that maybe they had enough funds in the account after my XXXX trial payment to go ahead and make a decision on my loan in XX/XX/XXXX. Then she said that she had just received a reply back from the underwriter saying that offer was no longer available and that I would have to reapply if I was still interested in a loan modification. I then asked her if she could send me a copy of the offer that was made she said she would have the documents resent to my home. As of today XXXX/XXXX/2015, I have not received a copy of the original offer the customer service representative said she would have sent out to me again. I did however receive a letter stating that I could write a letter and ask for a XXXX independent review of modification denial. In addition to this letter made to my attention was a second letter that belongs to another SLS customer. In this letter SLS is requesting specific documentation to complete their loan modification. The letter includes the customer 's name, loan number, and home address. This could very well be the reason why I did not receive my original paperwork. Maybe my documents were mailed to another SLS customer by mistake just as these were. I did not contact SLS and inform them of this horrific mistake made by their company. I faxed in the request for a XXXX independent review on XXXX/XXXX/2015. Please look into this matter further on my behalf.
|
| 10/01/2015 |
Yes |
|
- Loan modification,collection,foreclosure
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Web |
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|
I got divorced in XXXX and then became XXXX and unable to work in the summer of XXXX and as a result began to have trouble making my mortgage payments. I was able to obtain a modification of the first mortgage on my home in approximately XXXX of XXXX. On XXXX XXXX, XXXX, I contacted XXXX XXXX XXXX to request a modification or a partial pay-off/settlement of my second mortgage to avoid foreclosure of my home. I never received a response to my request, instead, I received notice from XXXX XXXX XXXX that they had sold the loan to Specialized Loan Servicing , LLC and I was told that SLS would continue with the process of reviewing my file for a possible modification. On XXXX XXXX, XXXX, I contacted SLS to again request either a modification or a partial pay-off/settlement of the second mortgage. The second mortgage has a high interest rate of XXXX % and a balloon payment of over {$10000.00} that will become due in XXXX. I requested an interest rate reduction and removal of the balloon payment ; or that they allow me to pay a partial lump sum to pay off the loan in full. I received no response to my XXXX/XXXX/XXXX letter other than a payoff statement. I sent a follow up letter on XXXX XXXX, XXXX again requesting a modification or settlement of the debt for a lump sum. I also notified SLS in this letter that I felt the loan was predatory because a payment of only {$15.00} more per month would have resulted in no balloon payment. I offered to pay {$8000.00} to settle the approximately {$14000.00} second mortgage debt. On XXXX XXXX, XXXX, I submitted a Making Home Affordable application to SLS. On XXXX XXXX, XXXX, I submitted additional forms that their automated system claimed were missing. Over the course of the next six months, SLS continued to claim that they were missing documents or information, and I would re-submit, on multiple occasions, the same documents ( divorce decree, quit claim deed, and bank statements, IRS XXXX ) and same information they requested. Additionally, on XXXX XXXX, XXXX, I sent a letter requesting that SLS send me monthly statements for my loan, which they had stopped doing because of my bankruptcy. I still have not received a monthly statement from SLS to this date. Instead, they insist that I make payments over the phone, which incurs an additional {$10.00} charge each month. On XXXX XXXX, XXXX, I sent SLS a letter reiterating that I am divorced and again stating that I had previously submitted the quit claim deed and divorce decree on multiple occasions. On XXXX XXXX, XXXX, SLS requested that I submit the same documents yet again, and required that I submit banking information for a third party ( my brother ), including account balances to ensure that the {$8000.00} was there ; which I submitted only because I assumed such a request was due to an approval of my pay-off offer. On XXXX XXXX, XXXX, eight months after I first contacted SLS and fourteen months after first contacting XXXX XXXX XXXX to request a modification of my second loan, I finally received a reply from SLS. SLS denied my request for an {$8000.00} pay off, denied my request for a HAMP modification, stated that I was not evaluated for a standard ( in-house ) modification, and approved me only for a standard repayment plan. A standard repayment plan does not address my concerns about the predatory balloon payment and does not avoid the risk of foreclosure on my home. I feel that SLS was abusive in their multiple requests for the same information and documents, engaged in an undue delay by taking eight months to deny my request for modification or pay-off, and that their review of foreclosure alternatives was inadequate.
|
| 04/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
I have a XXXXXXXX XXXX account with ( SLS ) Specialized Loan Servicing. I am in the process of getting a home equity loan and requested the payoff balance. Upon receiving the payoff balance I realized that there was an error & SLS is reporting an incorrect balance for my mortgage payoff quote.
Error : My home loan was originally serviced by XXXX XXXX XXXXXXXX who transferred my mortgage to SLS in XXXX. Prior to my mortgage loan being transferred to SLS, XXXX XXXX XXXXXXXX granted a full forgiveness of my remaining principal balance of {$36000.00} and any fees and accrued interest. This forgiveness was a result of the Department of Justice and State Attorneys General global settlement with major servicers, including XXXX XXXX XXXX XXXXXXXX.
XXXX XXXX XXXX sent me a certified letter on XX/XX/XXXX notifying me of the forgiveness settlement. Additionally, I am also in receipt of the Release of Mortgage document which is recorded in the XXXX XXXX XXXX XXXX XXXXXXXX SLS is including this balance of $ XXXX in my payoff- which it should not be because XXXX XXXX XXXXXXXX granted the forgiveness prior to the Mortgage transfer from XXXX to SLS.
XX/XX/XXXX : I sent Specialized Loan Servicing a certified ( Notice of Error ) letter via USPS and also faxed the documents to ensure receipt. In addition to the notice of error, I included a copy of the original notification of the forgiveness of my principal balance from XXXX XXXX XXXXXXXX and a copy of the Release of Mortgage.
XX/XX/XXXX : I placed a call to SLS to confirm that they received my documents. The representative confirmed that they received my FAXED documents but advised that they have not been reviewed as of yet.
XX/XX/XXXX : I received a letter via mail from SLS stating that they received my documents but they were mailed to the incorrect address. They advised me to resend my documents via mail to the SAME ADDRESS that I originally mailed them to. I still have my USPS receipt showing proof that I sent them to the correct address to begin with. Had I not faxed my documents in addition to mailing them, I would have had to start the process all over again and spend another {$27.00} for overnight mail. This mistake on SLS 's part alarmed me so I immediately called them as I was now concerned that they were no longer handling my issue. The rep advised me to disregard the letter. She said that they were in receipt of the FAXED documents, however, she still was unable to provide a status update. This was extremely disappointing and also caused heightened concerns as to how and when my matter would be resolved.
XX/XX/XXXX : I placed a follow-up call to see if there was a status update and the young lady placed me on hold for about XXXX minutes. She said that she wanted to ensure that someone was reviewing the matter and that a ticket was issued. She still was not able to provide an update and she even mentioned that sometimes it can take 30 days before the file is notated, which I feel is unacceptable.
I still have not received any status updates on this matter and am not sure if it is even under review. I am in the process of applying for a Home Equity loan because I need to make some emergency home repairs. The lender will need my correct mortgage balance before I can proceed with applying for the loan. I am very concerned about the handling of this matter because they have already made an error with the documents I mailed and also haven't been able to provide any updates on the status. I would greatly appreciate any assistance that you guys could provide to move this process along, and also ensure that this matter is handled correctly and expediently.
|
| 11/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Cc : Consumer Financial Protection Bureau, Federal Housing Finance Agency, XXXX, Federal Reserve, New Jersey Attorney General 's OfficeSubject : Unfair mortgage service practices of Specialized Loan ServiceSubject property : XXXX XXXX XXXX, XXXX XXXX, NJ XXXXTo Whom it may Concern : On XXXX XXXX, 2015 my mortgage for XXXX XXXX XXXX, XXXX XXXX, was transferred from XXXX XXXX XXXX XXXX SLS ( Specialized Loan Services ).
Both parties appropriately notified me of the transfer. I was notified on XXXX XXXX, 2015 from XXXX XXXX that my homeowners policy reflected the new processor ( SLS ) and by XXXX XXXX XXXX XXXX XXXX documented the change on XXXX/XXXX/2015. These changes were not made by me personally but done through the transfer process. At this time all policies were correct.
In XXXX 2015, we was notified by SLS that I did not have sufficient flood insurance coverage to satisfy my loan obligation. It was at this time we contacted my insurance agent and questioned my policy. We were assured that we had the maximum coverage allowed by federal law which was a policy for {$250000.00}. We relayed that information to SLS and they said they would update the account.
XX/XX/2015, we were still notified of lack of sufficient flood insurance for my XXXX XXXX XXXX property. Again we reached out to my insurance agent, as well as a representative from SLS validating appropriate insurance multiple times. Yet again we was informed via mail of lack of appropriate flood insurance. My insurance policies renewed in XXXX 2015. At this time, all policies reflected the correct information, yet still SLS disregarded this information.
In summary up to XX/XX/XXXX, we contacted SLS multiple times verifying adequate flood insurance but SLS blatantly refused to acknowledge my requests, acknowledge the renewed policies, and made no efforts to resolve the issue. SLS at this point chose the path of adding a forced placed flood insurance policy.
As we continued onward with more phone calls to SLS and different representatives we discovered that the account with SLS was listed as a multi-property account. We currently have another property XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. This property is currently mortgaged through XXXX XXXX Bank. This property was NOT transferred to SLS. SLS obtained the insurance policies for the XXXX XXXX XXXX property and added the insurance policies to the escrow account for the XXXX XXXX XXXX property. I was asked if the properties were next to each other or connected in some way. These are XXXX separate properties and SLS is not entitle nor responsible to service XXXX XXXX XXXX.
Through multiple phone calls to SLS, representatives opened tickets to investigate and resolve the issues. In the meantime, my escrow account is being charged for a forced placed flood insurance policy and a flood and hazard insurance policy for my XXXX XXXX XXXX property. From the calls and opened issue tickets I was told I would have resolution within 2 weeks after each call.
After months of making every effort possible on our end to resolve this, SLS finally told us we would get a refund for the forced placed flood insurance policy back to the escrow account. SLS still has not updated the multi-property account nor has removed my XXXX XXXX XXXX insurance from XXXX XXXX escrow account. There were multiple escrow account analysis generated, the last being XXXX/XXXX/2015, of which the incorrect information is still listed.
To make matters worse, we spoke with a representative on XXXX XXXX, 2015 regarding our loan information. We were told we have a conventional fixed rate loan for property XXXX XXXX but XXXX XXXX XXXX
|
| 02/17/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
On XXXX XXXX, XXXX SLS assumed my mortgage from XXXX. At the time of the transfer neither hazard insurance ( both homeowners and flood ) and property taxes were not impounded by XXXX. In XXXX XXXX, SLS paid the homeowners insurance creating a significant escrow deficiency ( negative escrow balance ). The insurance was paid by me ( the borrower ) as my insurance was not impounded. In XXXX XXXX a refund of the homeowners insurance was mailed to SLS in order to cover the escrow deficiency and close the escrow account. The escrow refund amount received by SLS was incorrectly applied as a principal curtailment and the escrow account remained open with a negative balance. In XXXX XXXX an escrow account disclosure statement was received as a result several letters were sent to SLS on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX requesting the escrow account be closed and the escrow reimburse funds sent to SLS in XXXX XXXX ( that were incorrectly applied to principal curtailment ) be deposited in the escrow account clearing the deficiency. This request was not addressed or completed. In XXXX XXXX the flood insurance was paid creating another duplicate payment of the insurance. Another request was submitted to SLS to close the escrow account which was denied by letters dated XXXX/XXXX/XXXX and XXXX/XXXX/XXXX because the escrow account is negative. ( It is my position that if the refund in XXXX had been applied appropriately and/or the letters requesting the escrow account be closed I would not have an escrow account with a deficiency ). During XXXX and XXXX a number of calls occurred between SLS and me predominantly to express my dismay that my credit rating was suffering by SLS reporting inaccurate information. On XXXX XXXX I wrote a letter to SLS explaining the problem, as best I could, requesting that SLS remove their negative reports to credit agencies as I was a victim of their incompetency and erroneous accounting.
I received a response to this letter dated XXXX XXXX. This letter explained some of the erroneous accounting on SLS part and included a spreadsheet of all payments and transactions since inception. The spreadsheet clearly shows that my XXXX principle and interest payment accounted for on XXXX XXXX was never applied to principle and interest.
For XXXX, XXXX and XXXX SLS contends that I am delinquent by one month. I contend that I am current. I received a statement dated XXXX/XXXX/XXXX showing an amount due of {$3600.00}. This was comprised of principle and interest of {$3400.00} and a late charge of {$170.00}. My contention is that if the XXXX payment is applied correctly the principle and interest for XXXX is current. The late fee is erroneous because I have never been delinquent with my payment. I spoke with XXXX ID # XXXX who told me that the late fee was now {$180.00} and if I paid that my account would be in balance. I refused to pay as I do not owe a late fee. She said she would look through the accounting to see if she could spot where that evolved and indicated that she could see that the XXXX payment was never properly applied.
I wanted to refinance my mortgage in XXXX but could not because my credit rating was so low. This was directly because SLS reported me as a credit problem. This was totally incompetent and incorrect. SLS had No right to XXXX my credit. As a result I have missed out on lower interest rates and the ability to take cash out. With the change in the interest rate and circumstances surrounding my mortgage, I contend that SLS has damaged me to the amount of approximately {$100000.00} considering the swing in interest and the cash out amount that was obviated.
|
| 10/31/2017 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am a borrower who has been and is willing and able to pay his mortgage, who had proceeds available at the time of the payment and continues to have the more than ample proceeds to pay its mortgage. I requested and had counsel request, and begged you to take the necessary proceeds monthly to satisfy the mortgage. On numerous occasions, both I and counsel have notified the servicer as to its deficiency in deducting the necessary funds as agreed. I have provided 18 months of my monthly statements showing more than adequate funds to fund an ACH withdrawal which my counsel has referenced the first time you attempted to foreclose.. We have received confirmation that XXXX will deduct via ACH. After all that, with numerous communication, you come again with another attempt to foreclose improperly. This is a continued act of bad faith.
Along with counsel, I have communicated to you effectively. We have instructed you as to where Notices should be sent, and we have instructed your counsel- we have done this 4 times. Please see again this letter as Notice of Improper Notice for Foreclosure. We have notified your dispute team and supervisors, only to have our questions and demands disregarded. You have ignored both verbal and written instruction from myself and counsel. You have ignored our request, and we can only deduce that your intent is willful and thus malicious.
I simply want to pay my mortgage but your inexplicable refusal to deduct the money necessary to do so now subjects me to a risk of foreclosure. Your lack of response, charges of engineered late fees, denial of acceptance of monies without unwarranted fees to your benefit and manufactured attempted foreclosures to earn additional fees are all improper and illegal. Both from the borrower perspective, and for those who trust you to properly manage the mortgage where your fees are only increased for these acts and enriched improperly I have had this mortgage for 14 years and until XXXX serviced it, I never had an issue. Before this blatant disregard, I had over a credit score that was over XXXX, which now has been substantially damaged causing on-going cost and expense. This is egregious and should be investigated and corrected promptly. The lack of correction to these facts would confirm bad faith to me and I am sure multiple other consumers.
There was a similar attempted wrongful foreclosure during XXXX of 2017. Please see multiple communications from myself and counsel, which includes where all proper notification should be sent : XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX. Under Georgia XXXX, this is another gross violation of law. We have sent this information three times and once by counsel to your counsel. I have included them as appendix to this letter.
While we disputed the unwarranted fees, I paid them as you held us hostage in an effort to mitigate damages and additional legal expense. After paying all fees claimed. We disputed, only to have our on-going questions of reconcilement completely ignored. Whereby even supervisory employees of XXXX could not explain the reasoning. Both I and counsel have had more the 25 phone calls trying to get this rectified with no result or written explanation reconciling.
I have had the proper money in escrow to satisfy the mortgage payments and do now. We ask that you immediately : Cancel foreclosure and accept full payment without fees Reinstate the Note Reimburse fees which wrongfully charged in XXXX of 2017 Notify your Credit and Error Resolution that any past payments were in error Acknowledge again that XXXX will consistently ACH from XXXX account ending in every month as agreed
|
| 12/22/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
Please consider this a response and a XXXX complaint in answer to Specialized Loan Servicings ( SLS ) reply for the original complaint # XXXX ( see attached ) filed with CFPB.
In SLS reply, they conveniently neglect to address the financially impractical aspect of the modification they approved. The modification SLS mentions included this impractical {$64000.00} lump sum payment, which they attribute to the large delinquency that had accrued at the time that the modification was offered in XXXX ( see attached ). SLS neglects to mention that from the time they assumed servicing the loan in XX/XX/XXXX until they initiated the first foreclosure in XXXX, no monthly statements were issued and mailed. For reference, we originally modified the First Trust Deed with XXXX XXXX XXXX in the amount of {$900000.00} in XXXX and have made on time payments ever since. We would have done the same if we had been afforded the opportunity with SLS.
SLS falsely represents that they have sent monthly billing statements in their response to our first complaint ( see attached ) : At this time, a sale date of XX/XX/XXXX [ sic ] has been set for the subject property. Account notices SLS records indicate that SLS has been sending billing statements to the address on file since the loan was transferred to us and and [ sic ] has continued to send billing statements throughout this time. Therefore, SLS wrongly assumes we should have been aware of this situation and the growing interest rate at 13.5 % ( as per Note attached ). This is not the case. Statements were not sent.
We believe that SLS has acted in bad faith using questionable business practices by willfully and purposefully not sending a monthly billing statement to their clients and by doing so, not affording homeowners the ability to maintain and monitor the situation of their mortgage, and thereby initiate action, such as action by settlement, modification, or even bankruptcy. SLS intentionally waited silently while homeowners paid down the principal on the first mortgage and properties appreciated for years before initiating foreclosure. Then, SLS blames the homeowner for this 13.5 % interest accruing monthly, at which point SLS then demands a {$64000.00} upfront payment to facilitate a modification ( see attached ).
While all banks were looking for resolutions during the Great Recession, SLS strategy was to wait and pounce. In doing so, SLS violated the terms of the original Home Equity Credit Line Agreement by ignoring Paragraph 4b of said document : B. At minimum you will send me a periodic statement at the end of each billing cycle in which there is a debit or credit balance of more than XXXX dollar ( {$1.00} ) or in which a finance charge has been imposed. The periodic statement will show all Account activity during the billing cycle and contain other important information, including my New Balance, my Annual Percentage Rate, the amount of my Minimum Payment Due, my Payment Due Date and the place and manner of making payments ( see attached ). This paragraph mandates that the lender is obligated to send a monthly statement, and in doing so would allow a homeowner the opportunity to take action long before SLS pounces nearly a decade later claiming {$170000.00} in interest alone. This paragraph also complies with the rights of a homeowner to have a monthly accounting of the interest, the balance, and the required payment as required for credit equity lines. This may have implications of Real Estate Settlement Procedures Act ( RESPA ) violations and a clear breach of the terms of the Home Equity Credit Line Agreement.
|
| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Today 's date - XX/XX/XXXX.
XX/XX/XXXX, we applied for forbearance with SLS.
- Both husband and I are in the hotel industry. He is a high level exec who lost a great deal of salary and 100 % of bonus. I own a small business in the hotel industry and lost all our tradeshows due to covid.
- SLS granted forbearance from XX/XX/XXXX - XX/XX/XXXX.
- We applied for a loan modification in XX/XX/XXXX, we were watching to see what the virus would do to the industry, ie., if we would recover enough not to need additional assistance.
- The application was sent via XXXX XXXX, in a 3 ring, hard bound notebook, with dividers making sure we covered every detail, every document requested.
- We received COUNTLESS requests to sign documents by hand and resend. Date documents by hand and resend, or resend docs they said we didn't send ( but did ), or other things that started to feel like a stall tactic.
- I was constantly assured everything was ok. Even told many times they had everything they needed and we would receive a letter stating they have everything and we were being reviewed for assistance. That document never came.
- I sent more than 3 documents, 3 times, using their portal to upload. I named each document including the account number, and to this date, they still show we have outstanding documents.
- I spent close to an hour with one customer service man who went through the docs I sent and found each one or them ... and said he sent them to the person reviewing the docs, i.e., the person who apparently kept saying we had not sent these docs already.
- The entire time, we asked to push the forbearance amount to the end of the loan, i.e., defer, with a balloon payment. I was told TWICE, our " investor '' allows deferments, I was told 3 times, through 3 different customer service people ( in the lost mitigation dept ), they would request a deferral ( 3 different times ) and since XXXX, I have been told once I resent the docs, I would have an answer in approx., 5 DAYS.
- I have been told 5 TIMES, they " escalated '' our file because we had been waiting and because our forbearance is over XX/XX/XXXX ... and, " call back in 5 days '' we should have an answer.
- Yesterday, XX/XX/XXXX, one of the customer service reps, claimed she told me " a long time ago '', we did not qualify for a deferral because we were behind on the initial XX/XX/XXXX payment! I was never told such and would not have let this go this long if I knew they were manipulating our situation the way they obviously were.
- My assessment is this was a grotesque ploy to take advantage of us during this time, because A ) we have a good amount of equity in our house and B ) the real estate market is strong. I believe they never intended to assist us other than to help us dig a hole with forbearance.
- Sadly, we are digging very deep into our retirement ( for a second time during Covid ), to pay the amount due, {$55000.00}, however, we are interested in knowing what legal recourse we have.
- This company is a very bad and very dishonest company. XXXX search tells you as much. If XXXX hadn't unknowingly sold our mortgage long ago, we never would have gotten remotely close to SLS.
- To be clear, we still do not have a decision on our mortgage assistance application from 5 months ago.
- Even yesterday, they said they will escalate it again, and we are not " late '' until 30 days after XX/XX/XXXX. Which to me means, the big bad wolf is leading us to dinner.
- When I asked ... '' who is to say you don't then tell us you're calling the entire loan in? '' Her reply was, " you could assume as much ''.
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| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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We have tried for years to get a response from our lender/servicer. Now the Corvus virus has occurred and they are trying to accelerate our loan now. It has been well over 10 years they have not helped us nor corresponded.
Just yearly statements. We pay our insurance directly. We dispute lender placed with the insurance department that seems to be the only area functioning. We gave up begging them to take our call. They would transfer us to Bankruptcy department and then hang up.
They refused to assist us. And they made no contact until a Covid call I answered and told the lady we had not had a call in years the same cell number. Then suddenly a letter on XX/XX/XXXX, with an acceleration letter attempting to foreclose on XX/XX/XXXX after 10 years of no contact at all post bankruptcy completion and a failed modification from a previous servicer not transferred to new servicer. We told the new servicer at the time XXXX I believe and they said to wait a week call back. We did it never was transferred. They said re do with them.
Within 30 days a denial came on every option including a short sale or deed in lu of foreclosure. Noting was possible. We asked what to do an attorney advised us to wait for the motion to lift stay any letter bring it in.
Nothing appeared at all. In XXXX we tried to get a reverse mortage from AAG we were supposedly short {>= $1,000,000} they said try again next year. Then on XX/XX/XXXX a modification package was completed after I called a number and asked for a call back they finally answered and did not drop call or transfer me. and talked for an hour. XX/XX/XXXX I emailed to migration department a completed packet that they would not have received yet.
XX/XX/XXXX a letter saying we were missing documents was already sent again by them.
This is a continued process of confusion, deception or sorts not helping in not wanting or being competent to help us modify our loan.
Through this stressful process of not knowing my husband suffered XXXX XXXX XXXX, XXXX, and severe XXXX and it destroyed our lives and reunited our marriage.
My daughter grew up in this stress she has anxiety due to the uncertainty about if she will have a home to come to and seeing our family suffer. Due to loss jobs, major illness and the housing crises started by our broker, lender and they are all under investigation for the damage they caused. But we are still stuck with no on trying to help because our loan was forgotten now the COVID and they are trying to foreclose on us now after not helping when we needed them. Make these servicer do their jobs! Help struggling home owners clean up these bad faith loans. We reunited our credit trying to save the house early on now we are seniors with the value of our home inflated wit a {$51.00} a day late fees because of them not servicing the loan sooner. We took care of the property are charged with insurance on our file and we are XXXX I had and exemption and they still placed lender insurance over and over after notification. Then they paid higher taxes in our city not using our exemption rate and adjusting our payments. We tried to get those errors corrected years ago no one would address it.
As long as we were in Bankrupcy they would do their job. 2013 we did the courts portion. The house was behind we were going to refill since the illness got worse. They never lifted stay and refused to talk to us. We sent letters no response. XXXX we completed BK and it has been sitting waiting to be helped by Harp or Hemp but not even XXXX XXXX XXXX was hardship enough to do these government programs to help home owners.
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| 07/03/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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This letter is to explain the anguish and emotional distress our 2nd mtg lender, Specialized Loan Servicing ( SLS ) has caused our family for years. On XX/XX/XXXX we received a Notice of Trustee Sale, SALE DATE for XX/XX/XXXX, filed by SLS. We obtained a 2nd mtg with SLS, loan # XXXX in XXXX when we purchased our home. Two years later in XXXX property values and the economy started to decline which led to losing my job of 10 years. These were extremely difficult times financially and emotionally. We started to fall behind with our bills and our mortgages. We were able to obtain a loan modification on our 1st mortgage. However, SLS never wanted to modify our 2nd mtg. We tried reaching out to SLS for assistance to modify our 2nd mtg as we continued to fall deeply behind since XXXX. SLS would not work with us and gave us the runaround, from XXXX. The only communication we received was for payoff requests XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. In XX/XX/XXXX, SLS began reaching out to us to apply for a loan modification, dated XX/XX/XXXX. In XX/XX/XXXX I contacted SLS and was directed to XXXX, my relationship manager. XXXX told me that he could not help us it was too late. Although they sent us the modification package to apply, 2 weeks later, on XX/XX/XXXX, we received a Default Notice and Notice of Intent to Foreclose letter. On XX/XX/XXXX, SLS filed A Notice of Default. We were devastated, scared, and disappointed SLS would want to foreclose and not help my family stay in our home. Amid the COVID-19 pandemic out of despair in XX/XX/XXXX we applied for a loan modification online. On XX/XX/XXXX we received a loan modification offer. The loan modification offer came with a down payment condition of {$49000.00}. On XX/XX/XXXX, we expressed to SLS we did not have the required down payment. During a time of uncertainty and we were beginning to experience income loss, SLS refuse to rework the loan modification with a lower down payment. From XX/XX/XXXX to the present XXXX, due to COVID-19, we continue to experience financial hardships. My husband has had to work reduced hours and my XXXX continued to experience loss of income. Now we are both forced to apply for early social security benefits. We continue to contact SLS and advised them of our change of income and financial status, but again XXXX our assigned contact at SLS could care less. We asked many times to speak with his manager but were always re-directed to XXXX. We mailed letters to Specialized Loan Servings CEO, XXXX XXXX but never received a response from him. In XXXX of XXXX, we counteroffer a downpayment of {$5000.00} but SLS did not respond to my counteroffer. Our first mortgage is current, and we continue making our payments in time. As of today, XX/XX/XXXX, SLS continues to express to us that the only way they will give us a loan modification is if we pay a down payment, which has increased to {$51000.00}. My family and I are at your mercy. It has been an incredibly challenging and devastating year for our family and especially dealing with SLS. Please help my family to stay in our home of 16 years, that we share with my XXXX grandchildren, their ages are XXXX, XXXX and XXXX and my XXXX-year-old mother, in our home we love so much. As of today XX/XX/XXXX, we still do not have the XXXX down payment. We accept the loan modification with a down payment of {$5000.00}. Please assist us with SLS to make an exception and modify our 2nd mtg and accept our counteroffer of {$5000.00}. We look forward in anticipation to hear from you to resolve this matter before the SALE DATE on XX/XX/XXXX. Thank you
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| 07/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing ( SLS ) refuses to remove Private Mortgage Insurance ( PMI ) from a mortgage payment. For the last 3 months at least, we have called SLS repeatedly to get PMI removed from the mortgage payment. At first, based on the information they provided, SLS informed us the company would accept a local property assessor valuation for removal of PMI. After following up on the letter requesting removal of PMI and the assessor documentation, the company refused to remove PMI. This same situation of repeatedly being told how to remove PMI and being given wrong information by their representatives continues. Once SLS refused to remove PMI based on the local property assessor valuation, we asked the amount we would need to pay in additional principal to get the outstanding principal below the 80 % level where under the Homeowners Protection Act with Private Mortgage Insurance for loans closed after XXXX XXXX, it is our right to request PMI be cancelled. The representative told us by paying {$5800.00}, the mortgage balance would be below the 80 % level necessary for the PMI to be dropped. We have repeatedly been sent requests asking for an appraisal of the property and SLS refuses to move forward with dropping PMI without the appraisal. Based on the documentation SLS has sent us numerous times, the letter does not state an appraisal is required at below 80 %.
The letters state the following under Your Right to Cancel PMI : You have the right to request PMI be cancelled on either : 2. The date the principal balance actually reaches 80 % of the " Original Value '' of the property. " Original Value '' means, at origination of your loan, the lesser of ( i ) appraised value or ( ii ) sales price ( the dates described in paragraphs 1 and 2 herein collectively referred to as the " Cancellation Dates '' ).
There is no appraisal necessary based on what the law states in Line 2 above.
One representative who was a supervisor told us it does not matter what are representatives tell you. It is what the letters we have sent you state.
We have made the payment to get the principal payment below the necessary threshold to have PMI removed and the company still will not remove it. The representative who we called last told us not only would it be removed, but we could expect a refund for the PMI payment in the last mortgage payment. One representative gave us the cashiers address for SLS to make the payment to. He said give it about two weeks to get credited to the account. Once it was credited, PMI would automatically be removed. I do not think we have talked with one representative at SLS who actually did not give us false information. Moreover, SLS has the main call center in total darkness. The representatives refuse to give out any information on how to reach corporate executives or even where they are located to resolve an issue. I called XXXX XXXX to find out if they were the investor on the loan. XXXX XXXX told me the company would be able to tell me. The only way to get the investor information after making two calls to the company is through a written request. We have made repeated requests in writing to SLS and every time what they told us to get PMI removed has been a writing request waste of time. The company must know most people will not take the time to make a written request and is most likely why they have the policy.
Based on our understanding of the documentation SLS has sent us, we have a right to request PMI be removed based on our extra principal payment. Period. Nothing else is necessary under the XXXX for Borrowers with PMI.
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| 03/14/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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On XX/XX/XXXX, my XXXX veteran husband and I closed on a VA fixed rate Mortgage, 30 year, 3.75 % Refinance from XXXX. We were greatly relieved, as our expensive ARM first mortgage and looming Balloon second mortgage with XXXX ( originally a XXXX ) had finally ended.
On XX/XX/XXXX, XXXX wired to XXXX the full payoff amount of {$270000.00}. On XX/XX/XXXX, XXXX transferred the loan to SLS ( Specialized Loan Servicing ). XXXX subsequently forwarded the same payoff amount received from XXXX to SLS. SLS received the pay off amount on XX/XX/XXXX. SLS kept the funds until XX/XX/XXXX, when the payoff funds were returned to and received by XXXX. ( SLS claimed that the payoff amount was not accurate due to a shortage of Tax or Insurance Disbursement. XXXX has stated that there are no taxes or insurances owed as all taxes and insurances were included in the original payoff amount. In disagreement, SLS continues to charge an additional per diem rate of {$53.00} to the date of the receipt of the shortage. ) Subsequently, on XX/XX/XXXX, XXXX returned the full payoff amount to XXXX/XXXX.
As directed by XXXX, my husband and I have made a XX/XX/XXXX, payment in the amount of {$2100.00} to XXXX, then a XX/XX/XXXX, payment in the amount of {$2100.00} to XXXX ( XXXX ) service provider. SLS claims that we, the homeowners currently owe them {$10000.00} as of XX/XX/XXXX, in principal, interest, escrow and fees. By no fault of ours nor due to our negligence, SLS is preparing to report us as being in default to all credit reporting agencies and in time, foreclose on our home. Since XX/XX/XXXX, I have made numerous calls to XXXX and have set up conference calls with one supervisor or another at both XXXX and SLS, attempting to discover or resolve wired money dates, payoff dates, returned payoff amounts and their dates, and SLS 's claim of an original insufficient payoff amount. To add additional harm to us, SLS will be increasing their mortgage interest rate from 7.375 % to 7.5 % effective XX/XX/XXXX, thus raising the monthly payment they are demanding from {$2500.00} to {$2500.00}.
It is our belief as the homeowners, SLS could have resolved this matter by accepting the original, timely and accurate payoff amount received from XXXX and originally sent by XXXX. SLS agents empathized with our dilemma, expressed that it was logical and would be easily resolved by SLS. This left us to hope that all that was needed was another phone call or two to finalize a timeline misunderstanding between loan service providers. Our hope kept us calling and waiting to hear back from SLS. SLS 's expected return calls never came.
XXXX stands by the original payoff amount and even stated today, XX/XX/XXXX, that SLS was required to accept within a 60 Day window the original payoff amount received by SLS on XX/XX/XXXX. SLS has continued to refuse to do so. BoA also stated that they are under no obligation to ask SLS to honor the original payoff. SLS informed me that their accepting the original payoff amount had expired before XX/XX/XXXX, the date of one of my calls placed to them.
Please help us resolve with XXXX and SLS, acceptance of the original XXXX payoff amount, {$270000.00} ; SLS 's current claimed past principal/fees/escrow/current principal debt of {$10000.00} ; XXXX as the mortgage servicer of our VA mortgage and any and all other existing issues. We ask that you please prevent and/or assist with rectifying the reporting of detrimentally damaging credit to the national credit bureaus ; stop rapidly this increasing debt, and prevent possible foreclosure on our home of eleven years.
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| 08/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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We received notice that we were being transferred to a different mortgage servicing company in XXXX of 2016, which did not take place until XXXX. At that time we were informed that our house payment was going up around {$600.00} a month. We contacted our new servicer Specialized Loan Servicing ( SLS ) requesting an escrow analysis so that we could pay the negative escrow and bring our payment down to what we could afford. We had to call repeatedly and finally at the end of XXXX ( 2 1/2 months later ) we were given the amount needed. I spoke with a customer service rep and explained to him what we wanted to do and he assured me that he would take care of it and it would take some time to reflect the payment change. The payment for {$4600.00} cleared my account on XXXX/XXXX/16. When I logged into my account toward the middle to end of XXXX the payment was not reflected properly. It showed extra payments to our principal instead of the escrow. I called and spoke to another rep who said that they saw the discrepancy and would put it for review and reassessment to have it fixed. I asked about our XXXX payment since they made the mistake, they told me to go ahead and pay the full amount and it should be fixed soon. I called again around the first of XXXX because I was still not seeing a change on my account. I called a few times that day because each time, I was being treated as if I did something wrong asking them to fix their mistake. I was frustrated that we had paid the extra amount to lower our payment and they kept telling me that they were going to reevaluate and repurpose the funds after a reversal. I was told this several times and each time, the different customer service reps were saying they would do the same thing with no change or results. I asked to know who our mortgage company was so that I could complain about the servicer, they refused to tell me saying I had to have my husband fax in a request to know in writing. That lady also told me that if I did n't like them, I was welcome to refinance and hope that I did n't get placed back with them again. This of course was said with derision and condescension. Feeling stuck, I waited again until the first of this month ( XXXX ) giving them time to make the necessary changes. Still nothing has happened. The last time I called on XXXX/XXXX/16 the person I spoke with told me the exact same thing. He could see where the problem was he would reverse the transaction so that it would be reviewed and fixed. When I explained that this was the same action taken by the reps before him and that nothing was being done, he started asking me if I did n't think he was helping me, if I was just wasting his time and if I did n't think he was helping me, I could find someone else to do what I wanted. This company tells you up front they are a debt collector. We are not and never have been late with our payments and they have each time treated us horribly making me feel as if I was some lowlife while they are the ones who are misappropriating my funds! I finally had to hang up on the person who was " helping '' me yesterday after he was so rude and condescending toward me with yet again no results. We feel at a loss as to how to get any help from this company. Any requests to speak to a different department or even a supervisor are denied or deflected with snide derision where they are speaking over me to the point that I feel I have to hang up on them. All I want if for our funds to be applied appropriately, our account to be adjusted accordingly, and for it to be handled in a professional and ethical manner.
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| 01/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Good Morning, Back in XXXX, I had a loan Modification with XXXX XXXX XXXX XXXX with the intent of consolidating both loans. I was told by the representative not to worry. Thats what he plan to do! I signed off on the documents to proceed with the process! Once the loan was approved and the documentation was returned to me. I notice the payment was higher than the original mortgage payment. At that time I thought the payment was higher because converting the 1st and 2nd mortgages. Later on I learned that XXXX XXXX XXXX XXXX had lied by not converting the second mortgage in the modification. Shortly after the conversion I started receiving information from a company called Specialized Loan Servicing. I called to inquire what this was about and why did I have to make a payment for XXXX a month. Reality hit me hard! I was a victim of predatory lending! XXXX XXXX raised the price of the 1st mortgage XXXX more dollars. I then realized that I would have to pay XXXX dollars for the 1st mortgage and XXXX for the 2nd. I was unable pay both and maintain my household expenses.
I made several calls to SLS to ask for assistance in the beginning of this process. I was always turned down for assistance. When the payment got to be XXXX. I called SLS and begged them to work with on a loan modification for a lower payment. Their response was : WE CAN ONLY ACCEPT WHAT WAS DUE! This company tells their customers that! A partial payment is progress! But SLS will not accept that.
Ten years have past now SLS is threatening Foreclosure!! Currently they are demanding that the full amount past due be paid or they will foreclose on the second mortgage! Communication is really bad and very unprofessional with SLS. Since receiving the threat letter. I have contacted SLS several times to make efforts to resolve this problem. I have made offers by phoned by written response. Currently I have no heard any reply back on any correspondence with XXXX ( Teller ID # XXXX ). Letters faxed to the company on XX/XX/XXXX. Seems to be in outer space! I called XXXX on XX/XX/XXXX. This is what I got from him! What letters? I have no communication or offers from you! They ( coworkers ) must haven't scanned them into our system, let me put you hold. After waiting one letter popped up in his system. Then I was put on hold once again! Then the other letter appeared! XXXX then said he mailed us information on XX/XX/XXXX! Today is XX/XX/XXXX, and nothing has arrived from SLS!
In the XXXX SLS was given billions of dollars to assist customers who were victims of predatory loans. The Federal Government Bail out program also funded the TARP to assist also. How did SLS distribute their funding? Since XXXX they have denied any modification I have ask for!!! In XXXX back in XXXX I inquired once again! I was told by XXXX that the amount was to high and they will only accept payment in full of the past due amount! He then stated I will go ahead and send you the paper work for assistance. We called him a day late to ask about a question on the paper work! He stated don't worry about completing it! His Team has denied any modifications for assistance due to the amount owe.
In closing this company has sat on this loan for ten years! Why? I thought this loan was a charge off! Nothing has showed on my credit report concerning SLS in ten years! Why come after my home now? Did the company purposely wait this long so they could get more equity from the home? There is not a company out here that would let something as this go unnoticed for ten years! Then attack me, my wife and son by foreclosing on our home.
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| 01/22/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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My husband and I requested a 2nd payment assistance on our equity line of credit with Specialized Loan Servicing ( SLS ) on XX/XX/XXXX because I have been unemployed since XX/XX/XXXX due to the pandemic. Our account was not a day late when I made this request, now it is 6 months past due and could face foreclosure. SLS received all required documents to process our request and I have been calling and speaking with them just about every week to get the status of my request. Each time I called they stated that my husband 's pay stubs were not acceptable because they do not show pay period start and ending dates. My husband works for the US Postal Service, all US Postal Service employee pay stubs in the entire United States of America are this way. Each time I called I had to re-explain to each representative that I spoke with the information on the pay stub. I was told at some point that they would submit the pay stub manually and that my file would be escalated, at some point I was told it would be facilitated, this went on and on from XX/XX/XXXX to XX/XX/XXXX. I have requested numerous times so speak with a supervisor but was always told they were either in a meeting or not available for whatever reason and that they would have one call me back, to this date I have not spoken with one. On XX/XX/XXXX I called SLS again, I was told file has been escalated and waiting on status, since I've heard this numerous times in the past I requested to speak with a supervisor ( again ) to confirm what was going on with my file, representative stated no supervisor was available but he would have XXXX with ID # XXXX call me back, I assumed XXXX was a supervisor.
XXXX called me back on same day, said she would have the file " escalated for review '' and that she would have someone call me back with the status or I could call back in a few days, I asked if she was a supervisor, she said no.
I called on XX/XX/XXXX to speak with XXXX, she was not available so I left a message for her to call me back, that day ended without hearing back from her.
I called today XX/XX/XXXX to speak with XXXX but she was not available at the time, the representative I spoke with offered to help, she said my file was " disengaged '' ( I was told this numerous times in the past but was also told file was in " review '' status ), she also said there was no pending review for modification, I left a message for XXXX to call me back. XX/XX/XXXX - XXXX called me back - said file has been escalated to a supervisor and she mentioned pay stub issue again, she also said that supervisor forwarded request to their processing team, she also mentioned that payment assistance application forms and pay stubs expired and mentioned that I could re-apply, told her what good would that do me since my husband 's pay stubs from the US Postal Service are still not showing pay period start and ending dates, said she could not answer this question and that she would have her supervisor XXXX call me back, day ended without a call back from XXXX.
BOTTOM LINE - they could not help me with my payment assistance request because of the pay stub not showing pay period starting and ending dates. I am sure they have many other customers that work for the US Postal Service making the same request.
It is a very UNFAIR PRACTICE that they could use my husband 's pay stubs when they made our loan and got us into debt with them but they could not use them for our payment assistance request. US Postal Employee pay stubs are legal and acceptable forms of income verification with all lenders in this country. PLEASE HELP!
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| 11/07/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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I have had a Heloc from XXXX XXXX since XX/XX/XXXX that is serviced through Specialized Loan Servicing. I have been diligent in making online payments and even pay extra every month. On XX/XX/XXXX I requested a payment statement online which they will only send by mail ( they did tell me on a previous call that they would fax it to me in 2 hours but I never received a fax ).
The day after I requested the payoff statement, I went online and made a payment for the full amount due on my statement which was {$2600.00} and I RECEIVED CONFIRMATION THE PAYMENT WAS RECEIVED, AND MY ACCOUNT WAS DEBITED. I then hit the request button for another payoff statement ( since the amount had changed ). When I received a payout statement on XX/XX/XXXX, I contacted SLS by phone to find out what the new balance was now since I had already made a payment. They advised me that my online payment of {$2600.00} made a week ago was in the process of being rejected ( the first I had heard they were rejecting my payment ) and they would send me a refund check in XX/XX/XXXX. They also advised me that if I wanted to pay off the loan, I would need to overnight them a certified cashiers ' check for another {$2800.00} ( the payout amount on the statement I received by mail ) before XX/XX/XXXX, thereby letting them hold over {$6000.00} when I only owe them half that amount. I asked to speak to a supervisor and XXXX pushed through a refund so that they will issue a check in the next few days and I should allow a few weeks for mail. XXXX said that once I get my refund check for the online payment, I could then send them a certified check or {$2800.00} before XX/XX/XXXX and pay off the loan. The other option is to wait until I have my funds back and make a new request for a payoff statement in XX/XX/XXXX. In the meantime, I should continue to make regular payments online so I don't incur late charges. Once all this is done, they will send me the overages ( which there will be ) in a check after 3 months. XXXX said the lesson I should take away from this if I ever do another loan is not to request a payout statement and then make an online payment.
I think SLS has held my money unfairly. Once I made a request for the payoff statement, they should have either rejected my payment so that my account wouldn't be debited at all and they shouldn't be holding my money for months, At the very least, they should post a warning stating that any payments made after a payoff statement is requested will be rejected and returned by mail 2 months later.
If I had paid the balance first and then requested a payoff statement after the payment posted, I would not be in this mess. I also think it is unfair for them to accept online payments from me but when I want to pay off the loan I have to take time off work to go to a bank, get a certified check and overnight it to them in order to close my account.The customer gets the raw end of this deal on all sides while they continue to incur interest and fees. It shouldn't be this difficult to PAY OFF A LOAN.
I also want to mention that I made 3 calls today to SLS. The first 2 were not helpful ( one even suggested I could send up to {$11000.00} online even though I owe them a fourth of that ). They put me on hold when I asked for a supervisor and never returned ( I stayed on hold for nearly 30 minutes each time ). On the 3rd call XXXX was very patient and stayed with me until she transferred the call to her supervisor, XXXX who was patient and helpful as well. I don't fault the reps but I do fault the unreasonable policies and procedures.
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| 11/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I have been trying for months to do a loan modification on my mortgage with SLS and I have not been able to get in contact with them I have called several times I have been getting the run around for months I have been sending in the documents since XX/XX/2016 trying to remodify my home loan with no success I have been getting the run around for months I have called several times to speak the person that is over my mortgage I never receive a called back from the person. Last month I received a foreclosure letter saying that my property will be auction off on XX/XX/2016 I called trying to do a deed in lieu of a foreclosure since they do not want to help me remodify my home I was trying to avoid a foreclosure so I called in on last month trying to give them the deed to the house to avoid a foreclosure it took me a few days of calling before someone answer the phone and the person that I spoke to told me that it would be better for me to try to do a short sale on the house. They need for me to resend some paperwork so that is what I did but when I called to confirm that they receive my I would be put on hold and sometimes the phone would drop, I would call back only to be put on hold again. I know that SLS is trying to force me into a foreclosure, I have been trying to work with SLS but have n't gotten anywhere with them. They are trying to force me into a foreclosure even when I am trying to do everything I can to work with them about the house. I receive a letter yesterday stated that they would not help me and that because the sell date for my house is less than 38 days then there is nothing that the date that they receive my request for help then they are unable to cancel the sale of the house and they can not help me with my foreclosure prevention option. I since my request for help six months ago with and SLS has refused to help me and they are forcing me out on the streets. I email them with the paperwork, I have faxed them with the paperwork and they would tell me that the fax machine was not working. I took the advice of on the person that I talked to someone on last month and they advise me to do a short sale instead on a deed in lieu of a foreclosure and I found a real estate agent that Specialized in short sales and she has the house listed and I have multiple offers on the house but SLS is being very difficult about doing that. I have recorded conversation one where I called and spoke to someone about the letter that I received telling me that SLS was not going to help me because my sales date is less than 38 days I spoke to someone there and she was telling me that I did not have a sales date and that the later was not what it said when that is exactly what is on the paper said. SLS is forcing me until a foreclosed after I have tried for months to remodify my home loan I know that I have sent all the documents for the remodification, I called but the person a signed to my loan was never there and never returned my phone calls. I was told that I need to resend documents only to resend them and to be told that I sent the wrong documents are to be told that they never received the document that is why I started to email my documents instead of faxing them. I have been getting the runaround and being lied to about my loan when they are supposed to help people in my situation. I knew that they were not trying to help me now I have in writing. This company should not be in business when they are forcing people out of their homes and refusing to help them. My foreclosure date is for XX/XX/2016 is there anyone that can help me.
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| 02/04/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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Complaint regarding : Specialized Loan Servicing LLC Mortgage Servicer : Specialized Loan Servicing LLC XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX Attn : Mortgage Loan Accounting Department Re : Specialized Loan Servicing LLC Loan Account No. XXXX ( f/n/a XXXX XXXX XXXX, XXXX Loan Account No. XXXX XXXX XXXX ) We are filing this complaint to seek remedy for violations of law including but not limited to Regulation X and Regulation Z committed by Specialized Loan Servicing LLC by failing to : 1. respond to our qualified written request ( 12 CFR 1024 ) 2. provide paper or electronic mortgage statements ( 12 CFR 1026.41 ) ; ( 12 CFR 2605 ) 3. provide online access to our mortgage account ( 12 CFR 1026.41 ) ; ( 12 CFR 2605 ) 4. file a change of payment or amount due documents in the Chapter XXXX case On XX/XX/XXXX, we sent Specialized Loan Servicing LLC a qualified written request pursuant to the Real Estate Settlement and Procedures Act ( section 2605 ( e ) ) ( See also 12 CFR 1024.36, 12 CFR 1026.41 Regulation Z and FRBP Rule 3002.1 ) was sent to Specialized Loan Servicing LLC and remains unanswered to present date. ( see attached Exhibit A XX/XX/XXXX qualified written request to Specialized Loan Servicing LLC ) Prior to our qualified written request, on XX/XX/XXXX, we filed Chapter XXXX Bankruptcy known as Case XXXX XXXX At the time of filing our Chapter XXXX Bankruptcy case, we were not late on any payments and did not have any arrears on any mortgage payments. At the time of filing our Chapter XXXX Bankruptcy case, we did not include any mortgages in our Chapter XXXX plan and remained responsible for making our mortgage payments outside of the bankruptcy case.
On XX/XX/XXXX, Specialized Loan Servicing LLC mailed us a notice of transfer of mortgage loan servicing.
On XX/XX/XXXX, Specialized Loan Servicing LLCs Agent filed in our Chapter XXXX Bankruptcy Case XXXX XXXX a TRANSFER OF CLAIM OTHER THAN FOR SECURITY providing an address where Specialized Loan Servicing LLC should be notified of filings.
On XX/XX/XXXX, we were sent a notice regarding the sale of our mortgage or Home Equity Line of Credit which re-identified Specialized Loan Servicing LLC as the servicer of the loan.
On XX/XX/XXXX, we sent Specialized Loan Servicing LLC a qualified written request pursuant to the Real Estate Settlement and Procedures Act ( section 2605 ( e ) ) ( See also 12 CFR 1024.36, 12 CFR 1026.41 Regulation Z and FRBP Rule 3002.1 ) was sent to Specialized Loan Servicing LLC and remains unanswered to present date. ( see attached XX/XX/XXXX qualified written request to Specialized Loan Servicing LLC ) Although Specialized Loan Servicing LLC has filed into our Chapter XXXX Bankruptcy Case XXXX XXXX, Specialized Loan Servicing LLC has not filed any required notice of payment change or other documents regarding our mortgage payment.
To present date, Specialized Loan Servicing LLC has not provided us any paper or electronic mortgage statements. To present date, Specialized Loan Servicing LLC has not provided us online access to our mortgage account. To present date, Specialized Loan Servicing LLC has not responded to our XX/XX/XXXX qualified written request.
Although we have not been provided mortgage loan statements, we remain current with all mortgage payments as the records of our electronic payment submissions evidence. ( See attached Exhibit B XX/XX/XXXX Mortgage Payment and Exhibit C XX/XX/XXXX Mortgage Payment ) Accordingly, to prevent further damage and undue hardship, we ask that you remedy this matter in an expeditious manner.
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| 09/13/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Trying to communicate with the company to fix an issue with the application process
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Web |
Servicemember |
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On the XXXX of XXXX I had an Inspector from SLS mortgage / Loss draft department to inspect my property for me to get additional funds from the SLS / Loss draft department. Once the report is completed and sent back the results to the company, I should be able to get funds from SLS {$50000.00} to complete my house from new contractors I hired, the labor of the contractor, and all the materials they needed to get the house done before wintertime. The dwelling damage is {$13000.00} for the demo to be done is separated from the other funds that Im supposed to get which is {$50000.00}. I send them proof of my new contractor bid and scope of project to complete my house before wintertime. Before the inspector came by, an agent from SLS told me verbally over the phone that I should be able to get my funds of {$13000.00} ( dwelling damage check from my XXXX insurance ) since XX/XX/2023 as soon as possible and my {$50000.00} for the new bid contractor after the inspector put 40 % which I was instructed by SLS agent to have him put down 40 % on the paperwork for me to get the funds. My insurance adjuster from XXXX XXXX XXXX is aware that I have an attorney to represent me about the old contractors that I fired for not completing the job and stole a lot of my money from my XXXX insurance. He is also aware that I have new contractors that I hired for them to complete my house and get funds from SLS/ Mortgage Loss draft department. I made Numerous calls every 5 to 15 days which they all told me different lies to wait or the corporate to decide. I have explained to different SLS employees who answered my calls that its almost wintertime and I need my funds to get my licensed mechanical plumber to install a boiler for me to get heat inside the house and the licensed electrician to hook up electricity for the boiler to fire up and heat the house. From those months that I have been waiting and no funds coming from SLS/mortgage with all the lies from different staffs telling me Ill received it or not really frustrates me and my family. My wife is at high risk XXXX XXXX XXXX which can cause a XXXX and our XXXX young toddlers looking at my burn property not getting fixed also affects them. I was exposed to asbestos and hazardous materials because I must clean some of the hazardous materials since XX/XX/2023, and I was exposed to the hazardous materials. I was seen by a doctor for this health crisis Im going through because XXXX wont release my dwelling damage check and my repairs fund. My contractors are waiting to get paid and waiting for materials and its been months that SLS has lied about handing over my remaining funds. I already filed a complaint thru the Federal Trade Commission, XXXX, and the Consumer Protection Bureau act that SLS should be investigated including their employees that needs to get retrained because on the XXXX of XXXX, an employee named XXXX and XXXX ( SLS agents ) told me I was denied because they need a new report of 80 % instead of 40 %! Ive waited for months and now they are telling me lies that their corporate denied and all lies coming from them that I need 80 % completion rate. My contractor said how? If we cant get the funds from your mortgage company and the materials it wont be 80 %. SLS needs to be investigated for doing me wrong and have me waited for months for my funds. My XXXX wife and my XXXX toddlers need a place to stay during the cold winter months coming up and the house is not repaired because SLS/ Mortgage Loss draft department won't release my funds on time. It's been months! Please Investigate.
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| 01/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Follow up on complaints # XXXX & XXXX.
As noted in previous complaint, called back SLS on XX/XX/XXXX ( at XXXX XXXX ), the date we were told our reinstatement quote would be ready. Spoke with XXXX ... transferred call. Spoke with XXXX ... transferred call. Spoke with XXXX ... put on hold because computers were not operating well & were slow. Transferred to Customer Assistance Dept. They told us they could not give us a quote over the phone despite the fact that they said we could get a phone quote on our previous call. We asked for Executive Services to get the quote, and they told us that they wouldn't transfer the call because there was no reason for us to speak with Executive Service. We insisted, they refused. Spent well over an hour on the phone, or on hold.
Called back same day ( XX/XX/XXXX, XXXX XXXX ). Spoke with XXXX who transferred us to another department. No one picked up, and 25 minutes after being on hold, XXXX picked up the line. She message a customer service associate for a quote. Said they would fax it to us that day. And told us to email & send letter so that they could contact our homeowners insurance to have our policy reistated after our payments got up to date. Never received fax. But we did email & send insurance letter.
Called back again on XX/XX/XXXX at XXXX XXXX. Asked for Executive Services. Spoke with XXXX ... transferred call to Customer Resolution. Spoke with XXXX ... transferred us to another department. Spoke with XXXX, who told us computers weren't working well. We asked for supervisor & he told us that he'd have one call us back. We told him NO ONE has EVER returned a call to us from SLS, and we would hold. XXXX apologized for the issue & noted that they had just had a meeting to discuss issues with getting a reinstatement quote & they were going to fix the " glitch '' by end-of-business today ( XX/XX/XXXX ) ... He said supervisor would call us back .... Never got call.
Called back same day ( XX/XX/XXXX ) at XXXX XXXX. Asked for Executive Services to get reinstatement quote. Spoke with XXXX ... we told her that the quote was supposed to be ready yesterday. She transferred the call to XXXX. We had to repeat the loan number to her 4 times before she finally got it. She told us that they were running 24 hours behind ... We told her that we need this NOW, so that we can make sure our insurance doesn't cancel. She said the quote would be ready tomorrow.
Called back XX/XX/XXXX, spoke with XXXX in Customer Resolutions and asked for our reinstatement quote. Transferred to XXXX, put on hold. Transferred to XXXX, who rudely told us there was no documentation for the request, but we were sent a previous reinstatement that should have been paid ... this was the reinstatement that arrived on a holiday weekend and lapsed on Monday ( a federal holiday, banks closed ). We explained this to her, but she insisted that we had a day to pay for it ... Very rude, would not listen. She told us that the quote would be ready tomorrow.
Called back on XX/XX/XXXX & spoke with XXXX & requested reinstatement quote. He transferred us to the Executive Services Team. We told him that we had been promised reinstatement quotes on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX by end of day and XX/XX/XXXX. They hung up on us after being on hold for 45 minutes.
Called back that day XX/XX/XXXX, spoke with XXXX. He said it would be generated and ready today, and would be faxed. Asked us to call back at XXXX XXXX to check on quote.
That is where we currently stand ... another week of incompetence & delays ... AND no quotes.
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| 02/04/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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In XXXX I became sick and started having financial issues so I contacted a lawyer that specialized in filing a chapter XXXX bankruptcy. Bankruptcy case # XXXX ( Debtor - XXXX XXXX XXXX ) bankruptcy was filed by Law Offices of XXXX XXXX XXXX ( XXXX XXXX XXXX. I received confirmation that my bankruptcy was approved in XX/XX/XXXX. XXXX XXXX added my XXXX mortgage to my bankruptcy for {$29000.00}. Which since my bankruptcy was approved I thought I was released from that debt. Flash forward to XX/XX/XXXX I started receiving mail from Specialized Loan Service on behalf of XXXX XXXX XXXX XXXX which I assume took over my second mortgage debt because I have never done business with them or ever heard anything about this debt owed that I thought was written off in my bankruptcy in XXXX. I never received any notifications that this debt was still owed since XXXX. This debt wasnt added to any of the XXXX credit reporting agencies which I check frequently as I built my credit back up to XXXX rating.
Specialized Loan Service has submitted a foreclosure on my address on XXXX. When I started receiving mail from them I thought it was another scam and disregarded until in XXXX I started receiving all kinds of mail from companies saying we can help you stop the foreclosure? So I started to investigate and found out this is real. I cant believe this can be legal that they can foreclose on my condo were I have lived since XXXX. I pay my mortgage every month on time and never missed a payment or been late! Now they are trying to take my home over a debt for {$29000.00} that I thought was written off and I was relieved from in XXXX. My biggest complaint is why was I not told in XXXX that my XXXX mortgage was not written off on the bankruptcy filed and approved in XXXX and XXXX years later the debt Im now told is still owed? I am permanently XXXX and live off {$1900.00} a month now and I have spent all my savings and XXXX keeping myself alive. Specialized Loan Service has sent me a loan modification which i will attach along with the lien that is attached to my property. I can not believe this type of fraud in my eyes can be legal. If I lose my home of XXXX years that I have put my heart and soul into, and they can throw me out and I will be XXXX! This cant be right! Please let me know what I can do to stop this foreclosure and stop them from stealing my condo from me. I live alone just me and my XXXX dogs and XXXX fish and if they take my condo I have no where to go and will be XXXX! Specialized Loan Service has offered a loan modification at 5.1 % and they want {$7200.00} up front in order to initiate the loan! I have no saving and barely able to pay my bills monthly but I do every month. Im currently dealing with signs of early XXXX and thats why Im permanently XXXX and these types of legal matters totally confuse me and Im doing everything I can to save my home! With my credit score being good I have been talking to lenders that possibly can refi my current mortgage and incorporate my XXXX loan that I thought was released in XXXX. With a refi I then can pay off the XXXX mortgage in full. But I can not secure a refi because my property address is in pre-foreclosure which stops any company from approving a refi! Im so scared that after XXXX years I could lose my condo! Please see attached documents of foreclosure & refi modification that they are currently offering! PLEASE PLEASE HELP ME STOP THIS! I have put my heart and soul into my home and spent thousands of dollars on renovation projects throughout the XXXX years I have lived here!
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| 10/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I'm opening this complaint about the company Specialized Loan Servicing ( SSL ). on XX/XX/XXXX i refiniced my mortgage loan i had with XXXX XXXX XXXX. i did't want my escrow and house insurance added to my loan payment. on XX/XX/XXXX XXXX started deducting my escrow payment without my permission. on XXXX of this year i did fall behind on my mortgage by a few months and XXXX decided to transfer my mortgage to specialized loan servicing. a number of times i tried to get SSL to remove my escrow payment and each time SSL tells me they will not remove it. I asked them why and they told my that if i have a negative balance of any missed of late payments within a year they will not remove the escrow. i wanted for SSL to show me in writing of that rule about removing my escrow. SSL told me it its not written down any where. I do not know how you can enforce an unwritten rule. I then requested from SSL a copy of my contract that I signed with XXXX when i refinced my loan so i can prove to them that I didn't have escrow removed from my account, SSL said that they needed to put in a order for it and that it would take two weeks. i have yet to receive that contract. approximately a week and a half later SSL called me on a unrelated matter and i ask the clerk who called me to check on the status of the contract SSL was to mail me. she informed me that their were no open orders to mail any thing to me. I said fine could you mail me a copy. she said she need to look for it. about five minutes she got back on the phone and she informed me that she couldn't find a copy of my contract. this is when i decided to do some research on SSL I found this site and the XXXX XXXX XXXX site found the comments section and reading some of the reviews from other peoples problems they were having the same problems as me. so i decided to start taking names of the people i'v talked to and the date and time. on XX/XX/XXXX i mailed a check in to SSL for XXXX dollars. on XX/XX/XXXX the money was withdrawn from my checking account. the money I mailed them was never put toward my loan payment. my statement says that the XXXX dollars is sitting in an unapplied account. on XX/XX/XXXX i called XXXX and talked with XXXX and asked her about my XXXX dollars that is sitting in an unapplied account, she informed me that money was sitting in that account because SSL was reviewing my request in removing my escrow. I have a letter dated XX/XX/XXXX stating that my review on removing was turned down because i'm late on my payments and balance of my escrow is negative. when i refinced my loan i did't have the escrow added. I would like in writing the rules that state that I need to have a positive balance and no late payments or missed payments for a year. again I didn't sign up to have escrow removed from my account. my taxes equal XXXX dollars a year divide that by 12 and XXXX dollars is my tax paymentpermonth. I tried to have SSL explain to me why XXXX is charged a month for my escrow payment. no one will or can explain to me why. while continuing my conversation with XXXX on XX/XX/XXXX she said a copy of my contract was mailed on the XX/XX/XXXX if you recall above SSL said they didn't have a copy of my contract. Today on XX/XX/XXXX I spoke with XXXX and asked about the status of my contract she informed me again that their was no record of anybody mailing a contract out to me. I asked her to mail it to me she said she would and it would take 7-10 days. Considering this is the fourth time i asked SSL to mail me a copy of my contract i'm betting i don't receive it.
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| 11/25/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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I have been current on my mortgage with XXXX XXXX XXXX XXXX, a subsidiary of XXXX XXXX who were the primary mortgage holder and servicer for almost 10 years. On XXXX XXXX, 2016, I applied for mortgage assistance through the US government 's Making Homes Affordable program. On the same day, XXXX XXXX, 2016 I faxed all documents requested by XXXX XXXX to XXXX. And received confirmation of the faxed documents.
On XXXX XXXX, 2016, I received a letter from XXXX XXXX that my mortgage was transferred from XXXX XXXX and the status of my mortgage was that it was in review for financial assistance. They indicated in the letter that the financial assistance documentation was being forwarded to my new loan servicer and any other communications should be made to the new servicer Specialized Loan Servicing , LLC. I continued to make payments to XXXX on XXXX/XXXX/16 for {$1000.00}, XXXX/XXXX/16 for {$990.00}, and XXXX/XXXX/16 for {$990.00}.
The first communication I had with Specialized Loan Servicing , LLC ( SLS ) was on XXXX/XXXX/2016 which was a collection letter was sent to me regarding my full mortgage amount being a debt that was owed. I tried numerous times to contact them via email, their website, and telephone to find out why I was receiving a debt collection letter from my " new mortgage servicer '' rather than directions on how to continue paying my mortgage and correct the misunderstanding that I owed a debt.
I received another letter from SLS on XXXX/XXXX/2016 assuming I did not have enough insurance. Which was untrue.
SLS has a website but I could n't access my mortgage documents or payment information until I contacted one of their representatives via telephone Mountain time, M-F between XXXX. I work with students during this time, making it impossible to make a telephone call as they insisted. As such I was not given access to my mortgage documents, payment information, or other mortgage information of which I have the right to view.
On XXXX/XXXX/2016 I called SLS to try and get updated info on my mortgage and to " unlock '' their website so I could start making payments on my mortgage as well as access my documents. I was told that I needed to pay off a debt of {$5000.00} before I would be allowed to view my mortgage documents or make payments towards my mortgage. I asked for a way to pay for my mortgage online using direct debit but was refused that option. SLS prevented me from paying my mortgage! It was noted by their representative that they did not have my correct address. Similarly, they did not know that I lived in a condominium. They said I owed money from missed payments from XXXX, 2016. Which was inaccurate!
I received a " welcome letter '' with SLS 's policies which was dated XXXX/XXXX/2016 but, due to them not having my correct address, I did n't receive this letter until after XXXX/XXXX/2016.
On XXXX/XXXX/2016, I received my first bill from SLS which seems to be a debt collection agency, rather than a mortgage holder. I do not agree with the past due amount that they claim that I owe. Apparently, until I pay this amount, I will not be allowed access to my mortgage documents or be allowed to pay my mortgage ... all payments go towards this erroneous debt rather than my mortgage.
On XXXX/XXXX/2016 I received an inaccurate and unexplained record of their record of my past due payments. Which was inaccurate. On XXXX/XXXX/2016 I received a letter and directions on how to submit a check for direct payment rather than unlocking my online account to make online payments from my bank account.
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| 11/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have been current on my mortgage with XXXX XXXX XXXX XXXX, a subsidiary of XXXX XXXX who were the primary mortgage holder and servicer for almost 10 years. On XXXX XXXX, 2016, I applied for mortgage assistance through the US government 's Making Homes Affordable program. On the same day, XXXX XXXX, 2016 I faxed all documents requested by XXXX XXXX to XXXX. And received confirmation of the faxed documents.
On XXXX XXXX, 2016, I received a letter from XXXX XXXX that my mortgage was transferred from XXXX XXXX and the status of my mortgage was that it was in review for financial assistance. They indicated in the letter that the financial assistance documentation was being forwarded to my new loan servicer and any other communications should be made to the new servicer Specialized Loan Servicing , LLC. I continued to make payments to XXXX on XXXX/XXXX/16 for {$1000.00}, XXXX/XXXX/16 for {$990.00}, and XXXX/XXXX/16 for {$990.00}.
The first communication I had with Specialized Loan Servicing , LLC ( SLS ) was on XXXX/XXXX/2016 which was a collection letter was sent to me regarding my full mortgage amount being a debt that was owed. I tried numerous times to contact them via email, their website, and telephone to find out why I was receiving a debt collection letter from my " new mortgage servicer '' rather than directions on how to continue paying my mortgage and correct the misunderstanding that I owed a debt.
I received another letter from SLS on XXXX/XXXX/2016 assuming I did not have enough insurance. Which was untrue.
SLS has a website but I could n't access my mortgage documents or payment information until I contacted one of their representatives via telephone Mountain time, M-F between XXXX. I work with students during this time, making it impossible to make a telephone call as they insisted. As such I was not given access to my mortgage documents, payment information, or other mortgage information of which I have the right to view.
On XXXX/XXXX/2016 I called SLS to try and get updated info on my mortgage and to " unlock '' their website so I could start making payments on my mortgage as well as access my documents. I was told that I needed to pay off a debt of {$5000.00} before I would be allowed to view my mortgage documents or make payments towards my mortgage. I asked for a way to pay for my mortgage online using direct debit but was refused that option. SLS prevented me from paying my mortgage! It was noted by their representative that they did not have my correct address. Similarly, they did not know that I lived in a condominium. They said I owed money from missed payments from XXXX, 2016. Which was inaccurate!
I received a " welcome letter '' with SLS 's policies which was dated XXXX/XXXX/2016 but, due to them not having my correct address, I did n't receive this letter until after XXXX/XXXX/2016.
On XXXX/XXXX/2016, I received my first bill from SLS which seems to be a debt collection agency, rather than a mortgage holder. I do not agree with the past due amount that they claim that I owe. Apparently, until I pay this amount, I will not be allowed access to my mortgage documents or be allowed to pay my mortgage ... all payments go towards this erroneous debt rather than my mortgage.
On XXXX/XXXX/2016 I received an inaccurate and unexplained record of their record of my past due payments. Which was inaccurate. On XXXX/XXXX/2016 I received a letter and directions on how to submit a check for direct payment rather than unlocking my online account to make online payments from my bank account.
|
| 02/20/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
Older American |
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Specialized Loan Servicing ( SLS ) is engaged in 1. bad-faith dealing ; 2. making me. a trustee, assume the mortgage loan personally and transfer the deed from the trust to me which is a financial felony ; 3. unfair banking practices.
1. BAD-FAITH DEALING : When I ended the forbearance agreement XXXX, XXXX, the loan was with XXXX XXXX . SLS took over in XXXX, XXXX. In discussions about paying back the forbearance balances, I suggested that they be deferred to the maturity of the loan. SLS granted the request on one loan, but denied it on another. Instead, I was coerced to modify the loan which was to pay interest on interest in exchange for a longer maturity and lower monthly payments. I was sent the modification agreement which I signed and returned on XX/XX/XXXX. It was received by XXXX XXXX. The mortgage on the XXXX XXXX property was then put on trial payment period for three months. SLS set up the automatic draft payments. The trial ended successfully in XXXX, XXXX. In XXXX, instead of getting a permanent modification with payments automatically drafted, I received a call asking me to pay a higher amount, from the trial payments of {$1200.00} to {$1200.00}. No explanation provided. I set up recurring payments for that amount beginning in XXXX. It was returned because I was told the account is in default. SLS required me to mail the payments. I do not understand why SLS is making it extremey difficult to make the payments. It is not sufficiently explained why it would accept mailed payments but not automatic payments by bill pay from my bank. In XXXX, I received a call asking me to personally assume the loan and transfer the deed from the trust to me. I objected because I told them that it would be financial felony.
2. SLS WANTS ME TO COMMIT FINANCIAL FELONY as a condition to modify the loan. I informed SLS that I am only a successor trustee with no beneficiary interest on the property whatsoever. I provided SLS the documents it requested.
I was recognized as successor in interest trustee after many months of discussions. As noted before, SLS wanted me to assume the loan personally and transfer the deed to my name. I objected telling them that it would be a financial crime to appropriate an asset that it intented for the sole beneficiary of my sister 's trust ( her one and only child ). Because I objected, SLS is now threatening to foreclose on the property unless I accepted its loan modification terms.
3. SLS is engaged in unfair business practices in violation of RESPA rules. It has already been penalized by CFPB for those violations, but it seems that it is still continuing its practice. For example, even though I have told its debt collectors not to call me after XXXX XXXX, it continued to call me even as late as XXXX XXXX, insisting that it is within its legal right. Another example : it did not notify me that it would be charging late fees and inspection fees. I informed SLS that the property has always had persons present in the property, and is now leased for 2 years. SLS proceeded neverteless with charging inspection fees without notifying me. SLS also is in error in designating me as successor-in-interest trustee even though I informed them that I have no beneficial interest in the property. Initially, SLS wanted me to go to probate court to be designated as executor. I submitted to SLS the trust documents naming me as successor trustee which makes it unnecessary to go to probate court. SLS accepted the trust documents and named me successor-in-interest trustee instead of just successor trustee.
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| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The financial institution has reported personal information to XXXX, XXXX, and XXXX which under 15 USC 1681 ( 2 ) ( A ) ( i ) states that reporting XXXX history is illegal. In addition, these financial institutions have violated not only the Fair Reporting Act but also the Privacy Act of 1974.
One of the financial institutions, SLS/XXXX also sent a letter to my personal insurance company disclosing not only my non-public information but requested that my insurance company CLOSE my account and send them any credits that were available on my personal account. I have the right to make sure my private information is not shared which is backed by 15 USC 1601 which states, It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. SLS/XXXX is a financial institution by definition under that title.
15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. The financial institutions never informed me of my right to exercise my nondisclosure option.
12 CFR Section 1022.3 Identity theft means the fraud committed or attempted using the identifying information of another person without authority.
According to the Fair Reporting Credit Reporting Act 15 USC 1681 section 602a states, There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy. XXXX, XXXX, and XXXX are consumer reporting agencies, and I am the Consumer.
15 USC 1681 section 604a section 2 states that In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. The financial institutions and the Consumer reporting agencies XXXX, XXXX, and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, and the financial institutions whether it be verbal, non-verbal, written, implied or otherwise is now revoked.
Not only that 15 USC 1681C ( a ) ( 5 ) states Except as authorized under subsection ( b ), no consumer reporting agency can make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. This account is an adverse item they are reporting again without my permission is against the law.
15 USC 1681 s-2 ( A ) ( 1 ) A states A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
15 USC 1681e states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures.
Also, 12 CFR Section 1016.7 states that A consumer may exercise the right to opt-out at any time. I am hereby opting out of any further reporting services.
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| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The financial institution has reported personal information to XXXX, XXXX, and XXXX which under 15 USC 1681 ( 2 ) ( A ) ( i ) states that reporting XXXX history is illegal. In addition, these financial institutions have violated not only the Fair Reporting Act but also the Privacy Act of 1974.
One of the financial institutions, SLSXXXX XXXX XXXX a letter to my personal insurance company disclosing not only my non-public information but requested that my insurance company CLOSE my account and send them any credits that were available on my personal account. I have the right to make sure my private information is not shared which is backed by 15 USC 1601 which states, It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. SLS/XXXX is a financial institution by definition under that title.
15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. The financial institutions never informed me of my right to exercise my nondisclosure option.
12 CFR Section 1022.3 Identity theft means the fraud committed or attempted using the identifying information of another person without authority.
According to the Fair Reporting Credit Reporting Act 15 USC 1681 section 602a states, There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy. XXXX, XXXX, and XXXX are consumer reporting agencies, and I am the Consumer.
15 USC 1681 section 604a section 2 states that In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. The financial institutions and the Consumer reporting agencies XXXX, XXXX, and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, and the financial institutions whether it be verbal, non-verbal, written, implied or otherwise is now revoked.
Not only that 15 USC 1681C ( a ) ( 5 ) states Except as authorized under subsection ( b ), no consumer reporting agency can make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. This account is an adverse item they are reporting again without my permission is against the law.
15 USC 1681 s-2 ( A ) ( 1 ) A states A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
15 USC 1681e states Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX XXXX and XXXX are not maintaining reasonable procedures.
Also, 12 CFR Section 1016.7 states that A consumer may exercise the right to opt-out at any time. I am hereby opting out of any further reporting services.
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| 06/23/2017 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I had a HELOC with Specialized Loan Servicing with a balance of approx. {$72000.00}. In XXXX of 2016 I mailed them a check for {$12000.00} to bring the balance to about {$60000.00}. They cashed my check. Shortly after I received a phone call from SLS asking me if I wanted to continue the interest only period and if I did I should overnight the one page letter they sent in the mail. I signed it and sent it in. This is where things went bad really fast. I called SLS when asking them what is my payment for the next month because the statement they had sent me was for the old balance. The first person I talked to said that my account was late. After insisting that it was n't and they had cashed my check I got transferred to executive services where the person I talked to on the phone assured me that everything was fine. For some reason SLS pulled the {$12000.00} out and put it in an " suspense account '' and the confusing thing is I got the uneasy feeling by the answers I was getting executive services did n't know either. Nevertheless, Executive services assured me that my account was in good standing and I was n't late. I asked what is my payment and they told me if I can remember correctly about {$360.00}. The next month I waited for my statement and it never came. I called SLS again and went through the same routine. The first person I talked to insisted that I was late! I asked to be transferred over to executive services and again they assured me that everything was alright and that I need not worry. Another month passed and the same thing happened. I was getting pretty upset, no statements being sent, waiting on the darn phone only to talk to someone insisting that I have n't made a payment yet they are cashing all my checks and I have no statements to actually tell me what my actual payment is. While this is going on they are reporting be as delinquent on my credit report. I have had this HELOC for 10 years and never been late. I check my account online and the math of what they were doing I would need to bring XXXX back from the dead to help me figure it out. I received in the mail a cancellation letter of the letter they asked me to overnight to them and they said that offer is no longer good and that I sign another one to send to them for extending the interest only period. It never said sign this paper and we will XXXX up your credit and make your account look like a bunch of monkeys got a hold of the computers in their billing dept. I sent a complaint to the BBB. The responses and new accounting look nothing like the ones I printed out online. It seems they are attempting to remedy this but the answers they give are just not true to what happened or what they did. I repeatedly responded to them to review the phone conversations I had with the billing dept and the executive services calls. They sent BBB a different list of subtractions and additions of fees for this and that during the 4-5 months I had been trying to get this issue fixed. Recently I had had enough and refinanced my house to get away with this shady company. I was supposed to have been sent a over payment back ( {$710.00} ) according to the latest response to BBB but none was ever given to me. I am currently looking to join a class action lawsuit if one is out there against the poor accounting and business practices performed by this company. This is a true case of one hand not knowing what the other is doing and it caused me a many sleepless nights. This company needs to either clean up its act or go out of business in my opinion.
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| 08/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX was my prior loan servicer as of XX/XX/2021 everything changed Specialized Loan Servicing took over servicing my mortgage. I contacted them on XX/XX/XXXX explaining I did not get credit for the XX/XX/XXXX payment that was XX/XX/XXXX payment. I have emailed them with a full copy of the receipt showing I made my XXXX payment. Also provided bank statement proving part payment cleared bank account. {$700.00} cash check for {$300.00}. I have called this company @ least every other day to check on this situation. Still as of today XX/XX/2021 they still have not posted my Mortgage Payment. Specialized Loan Servicing has opened up multiple tickets and keeps reassuring me that they would solve this within 60 days from the time I contacted them on XX/XX/XXXX. Finally on XX/XX/2021 XXXX from XXXX XXXX called Specialized Loan Servicing on a XXXX way call on the line spoke to XXXX. XXXX @ XXXX XXXX XXXX my prior loan servicer to speak on my behalf regarding XX/XX/XXXX payment that has never posted to the account. She told XXXX Specialized Loan Servicing rep that a Bulk Wire Transfer was sent over to Specialized Loan Servicing in the amount {$53000.00} including my XX/XX/XXXX payment for the XX/XX/XXXX payment that has never posted to my account. She told XXXX the funds cleared XXXX XXXX account on XX/XX/XXXX. Specialized Loan servicing received all of the funds on XX/XX/2021. He opened up another ticket for the cash department to do there research again for probably the XXXX or XXXX time. This never ends nothing ever gets done and I am not happy with this Company. I am ready to seek Legal action for the harm they have caused me. I did go behind on my payment this month and wasn't able to make it until 2 days ago. They wrote me a letter I received 2 days ago threatening to foreclose on my house. I have received these letters before I don't like them. I am struggling to make my payments and I @ least make them within the month but because this 1 payment is never posted I end up being 2 payments behind and then they start threatening foreclosure letters. When honestly if this were posted the only payment I might be behind on is the payment that is due for the current month. I have been trying to @ least make it during the month. I am done with these people. This payment has been in dispute since XX/XX/XXXX and I contacted them to let them know there was a problem they just continue to drop the ball and never solve the issue.
XX/XX/2021 I received this email Thank you for your inquiry. We do not have record of the requested information as we did not service your account at that time. Please reach out to your prior servicer for the requested information. Your prior servicer normally will automatically send any payments sent to us within 60 days following a transfer of an account. If you would like to confirm the payment is being sent, please reach out to your prior servicer.
Obviously they didn't do any research if they would have they would have found the bulk wire transfer {$53000.00} cleared XXXX XXXX account on XX/XX/2021. As a reminder XXXX from XXXX XXXX spoke to SLS on the phone & actually told SLS they received the funds in there account on XX/XX/2021 she told them this was including the XX/XX/XXXX payment which was supossed to be for XX/XX/XXXX payment. This is also affecting my credit. Because every month I am behind on my payments because they won't clear this up this is also harming me credit wise. I feel like now I want to take action reason I am choosing to make this complaint against them.
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| 04/02/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XX/XX/XXXX To : Specialized Loan Servicing LLC Re : Correction of XXXX XXXX XXXX transfer statement balance due as of XX/XX/XXXX & all monthly misapplied payments to Home Equity Line Of Credit account Account was transferred with incorrect past due balance from XXXX XXXX XXXX To Whom It May Concern : This is our 6th notice and request to correct our account past due balance to XXXX. This debt is not valid. XXXX XXXX XXXX ( XXXX ) has confirmed on XX/XX/XXXX and admitted to the errors of misapplied monthly payments, past due balance, late fees and that all our payments were made on time. XXXX stated that our account was not delinquent as of XX/XX/XXXX. XXXX stated that they will be reporting corrections to the credit bureaus and new servicer, Specialized Loan Servicing in writing. Attached is XXXX supporting documentation. Supporting documents are also attached to show Specialized Loan Servicing ( SLS ) continued collection efforts and incorrect reporting of our monthly payments. Our monthly payments paid to SLS are continued to be misapplied. Please make all the necessary corrections to our account : Correct all misapplied monthly payments ( XX/XX/XXXX to current ). Monthly payment should be applied as part principal and part interest. All monthly payments were made on time before and after loan transfer.
Correction of all late monthly payment history from late to current on all credit bureaus ( XXXX, XXXX & XXXX ) including but not limited to monthly payments for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. XXXX XXXX XXXX ( XXXX ) has corrected XX/XX/XXXX delinquent payment error on our credit reports. However, Specialized Loan Servicing ( SLS ) after receiving corrected information from XXXX has not made any correction to our monthly payment history on our credit reports. For example, as of XX/XX/XXXX, our XXXX reports still show incorrect late payment history by SLS although SLS has noted on our credit report as issue being resolved. Resolution means that that there is no past due balance or delinquent payments. All monthly payments were made on time. See attached our XXXX reporting posted by both SLS and XXXX.
Since there is no past due transfer per XXXX, SLS must correct our monthly past due balance to XXXX and correct all our year to date principal and interest statement balances. As of XX/XX/XXXX, SLS continues to show incorrect past due balances, late payments and misapplied monthly payments To date, SLS has ignored all my requests and information supplied from XXXX to correct our misapplied monthly payments. I have sent multiple written notices to SLS office dated from XX/XX/XXXX to XX/XX/XXXX. SLS continues to report incorrect late monthly payments on our credit reports, damaging our credit payment history and credit scores, making numerous erroneous collection calls ( days, nights, week days and week -ends ), sending erroneous delinquent notices, and ignoring XXXX XXXX XXXX loan history transcript documenting reporting corrections. Whenever I speak to a SLS collection representative, there is always an inaccurate update of my case. The reps always made the comment that their Collection department has not received any updated information.
Again, with XXXX correction of misapplied monthly payments and XXXX past due balance transfer, please report corrections to all credit bureaus that our payments to SLS were current and paid on time ( not late ), correct all monthly misapplied payments and correct our current past due balance to XXXX.
Thank you
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| 09/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I submitted a complaint to the CFBP back in early XX/XX/XXXX hoping it would quickly resolve the issue ( see Complaint XXXX ). This is an on going issue dating back to XX/XX/XXXX. It has NOT been resolved and now going on XX/XX/XXXX. I have placed five ( 5 ) calls into the company since the closing on the last complaint in hope to resolve. This is in addition to the nearly countless calls over the last six ( 6 ) months. SLS claims to have a " proven track record of setting the standard for Customer Care ''. I find that to be a gross misstatement and would further recommend the various government agencies ( XXXX XXXX, XXXX XXXX, FHA, GNMA, XXXX & VA ) review their practices and prevent further issues before any contract servicing extensions are granted.
I will restate the original complaint below.
Due to the increase in local home prices, we are wanting to have our PMI ( private mortgage insurance ) removed from our mortgage. After hearing numerous local reports of increased values, speaking with realtors, and neighbors ( who SOLD their homes/not simply list ), along with the increased tax value from the county assessor, it is very clear that our home value has risen to a level that it exceeds the 80 % threshold for PMI removal. On XX/XX/XXXX, I contacted Specialized Loan Servicing. I explained the increase in values and asked what was needed to start the PMI removal process. They indicated to mail them a signed letter requesting PMI be removed from our account. We mailed a letter same day. A few weeks later, we received a letter in the mail stating that our current loan value was ~90 % and that we did not qualify for PMI removal. This value based off our homes original assessed value, not the it 's current increased value. If we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. We did so and mailed this form back. It was extremely clear that the mortgage lender would request a FULL appraisal. Over 6 weeks pass by with no response from the lender. I contacted them in early XX/XX/XXXX to discuss the status of our full appraisal. The representative stated it was received and to call back in one week. I did so. I was then told the previous representative was incorrect, that it would not be completed until the end of XX/XX/XXXX. OnXX/XX/XXXX I received a letter in the mail from the lender stating that our home value had not increased at all and the current loan value remained unchanged at ~91 %. The included a single page document, known as a broker 's price opinion. This letter also included the same exact form we signed in XX/XX/XXXX stating we disputed the current value, the lender asked that we sign the included form to have a full house appraisal completed. The broker 's price opinion is NOT a full and proper home appraisal. I contacted the lender to discuss. I was told this decision was final despite them inaccurately valuing my home and not ordering a full appraisal, despite specifically requesting one.
After the original CFBP complaint, I received a notification that the appraisal would be ordered. I was contacted by a local company and setup the inspection for XX/XX/XXXX. At the completion of the inspection, the representative stated SLS would have the detailed report within 3-4 business days ( at the latest ). I have called numerous times post inspection to inquire about the status of the report. All agents have given different answers ( and excuses ) to why the report was not completed and the PMI not yet removed.
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| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I HAVE MADE SO MANY CALLS TO GET PROOF OF why when i was PAYING MY TAXES i was receiving refunds .THERE WAS a AMOUNT LEFT year XXXX {$64000.00} ( I PAID {$200.00} XX/XX/XXXX + {$200.00} XX/XX/XXXX ) ONLY LEAVING {$220.00} ABOUT XXXX I PAID $ XXXX {$300.00} XX/XX/XXXX LEAVING A CREDIT .THE TAXES FOR XXXX FIRST QUARTER WERE NOT BE DUE UNTIL XX/XX/XXXX WHEN I LOOKED at bill online TO PAY THE TAXES ( NOT DUE UNTIL ) XX/XX/XXXX. Checked IN MY XXXX XXXX FROM MY XXXX A SECURITY ALERT ON PAYING THESE TAXES.WITH A REFUND AND A VIODED TAX PAYMENT. I HAD SOME CALLS FROM A XXXX NOT CLEAR JUST SAYING I NEEDED TO CALL sounded like a phishing call.. said XXXX WHY IS IT DIFFERENT THIS IS SPECIALIZED LOAN SERVICING ... .I OPEN UP mail to see a NOTICE SENT date of XX/XX/XXXX i did not receive until around I HAVE ENVELOPE XXXX WHEN I RECEIVED DELINQUENCY ANF FORECLOUSER NOTICE ... ... .SAYS FROM SLSXXXX I WENT TO MY XXXX THEY HAD SUMMITED THE DRAFT EVERY MONTH FOR PAYMENT AND HAD BEEN PAID.HOW CAN THERE BE A FORECLOUSER NOTICE I HAVE NOT MADE PAYMENT WHEN THEY ARE TAKING IT OUT OF MY XXXX SHOWS PAID?
WHEN I CALLED SPEAKING NOW TO SEVEN DIFFERENT PEOPLE.I thought was in excalation dept to get help. I HAVE so many DIFFERENT STORIES BEING TOLD TO ME.LAST NIGHT I TRIED AGAIN A MAN SAID THERE WAS A ANSWER TO THE COMPLAINT I HAD MADE with CFPB # XXXX HE SAID just wait for that .YET I SEE NO ANSWER HE REFUSED TO TELL ME ANYTHING OR WHERE I COULD CALL TO FIND OUT WHAT THEY ARE DOING.I HAVE BEEN LIED TO THE GIRL I SPOKE TO LAST WEEK ( I have her name as XXXX said two letters have been sent XX/XX/XXXX & XX/XX/XXXX when i spoke to XXXX who said she was customer assistance ( she said there was no excalation dept ) yet i was told that is who i had been speaking tooXXXX said the Tax people sent her a bill.I do not believe that.i also said to her why is she saying SLS PAID {$1700.00} when i asked for proof of what is being said she did not offer any way to get the proof, I had asked the so called TAX DEPT THE SAME QUESTION AND HAD THE SAME ANSWER.nothing is sent, XXXX said when i took loan i signed something about TAXES if i did'nt pay them .WELL i was paying them.I had no idea it meant that they had a right to pay taxes not due until XX/XX/XXXX ... .or that without giving notice to me or verifying with TAX OFFICE TO SEE UPDATED PAYMENTS it allowed them to pay.Or pay not giving me the opportunity to show my payments .This XXXX said i asked is there a fax number or way to show my payments she said no. I had been paying with my bank bill pay SHE refused to give me proof of what she saiD XX/XX/XXXX when i went in to pay showed there was no due tax ... ... ... .i had paid all the rear taxes by XX/XX/XXXX and if there would have not been tax refund or their interference there would not be a problem I had a refund sent to me from the tax office and also a voided check. I can not allow these people to go into my bank with a draft anymore,,,,, ,i do not trust what they are doing, To leave calls from XXXX and then switch to SLS AND NOT GIVE A CLEAR NOTICE OR REFUSE TO ANSWER, No matter how many people you talk to OR TO PAY TAXES NOT DUE UNTIL XX/XX/XXXX. I ASKED FOR XXXX XXXX XXXX of specialized loan servicing LLC ONE GIRL at the company SAID XXXX Oh he is not in the XXXX he is in XXXX its only his license. ) I called a number that they said loan was transferred to and the person was very nice saying they would try to be a liason iIhave not heard back from anyone yet i feel specialized loan servicing is attempting to defraud me
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| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quick Timeline : Originated loan on new home with XXXXXXXX XXXX XXXX in XX/XX/XXXX.
Loan sold to Specialized Loan Servicing LLC ( SLS ) a month or two later.
Spring XXXX, I receive XXXX interim property school tax bill, see attachment.
I immediately contact SLS about payment, as my escrow was funded at closing to handle all property tax payments.
SLS does not have a way to share the bill electronically, so I have to mail the original, which I do, in early XX/XX/XXXX.
A few months go by, I remember to check SLS, and see it wasn't paid yet. On XX/XX/XXXX I send the message ( See attachments ) to SLS checking on the status of the bill.
First SLS received the bill and did nothing with it. Then they needed tax cert docs from my county before they would pay it, why I have no idea, but then they sent an insufficient monetary fee to the county when requesting the docs. I found this out because I spent hours on the phone with SLS and my county clerk to figure out what was going on. SLS does not resolve the issue before XX/XX/XXXX, bill goes to collections.
In a conversation with them in XX/XX/XXXX I stated that I would pay the bill out of pocket when I receive it and they could refund me the penalties and interest, and they said that was fine.
I received and paid the delinquent bill out of pocket in XX/XX/XXXX. See bill and receipt attached, and my XXXX XXXX statement showing the personal check amount paid.
After this, I called SLS to be refunded. I paid {$2700.00} out of pocket. The original bill paid on time was {$2200.00}. I was/am due the {$480.00} difference from SLS for their incompetence.
Every time I call, it's like there is no record of any history, and I have to explain the whole situation again. I do, they tell me my previous request was denied, I ask to speak to a manager, explain the whole situation again, they submit a new request. Apparently there is a frontend group we the customer get to speak to, and then there is a back end group that makes the decisions, and we the customer ARE NOT allowed to speak to them. They make a decision based on the info the front end people submit, and there is no correspondence or communication back to the customer of the decision. You need to call again and explain the whole situation again just to find out the status of your last claim.
All 3 of my claims for the penalties and interest I paid of out of pocket were rejected, on the grounds that they are not responsible for interim tax bills. That's fine, but when the customer comes to SLS with all the documentation and requests the bill to be paid with escrow funds, and you SLS are too incompetent to do that on time, it IS your fault. It's literally the most helpless/frustrating feeling. I've never had a financial payment problem my whole life. But my loan gets sold to this sham of a company and now I'm left footing the bill for it. No way. It's insane they're still in business based on other complaints I've read.
Funny note, SLS claims they are not responsible for the bill. But on XX/XX/XXXX, shortly before I finally received the delinquent bill and paid it, SLS, unprompted by me, tried to pay an amount of {$2600.00} for this bill. It was insufficient, and returned. See Mortgage transaction history screenshot attached. I hadn't spoken to them about this bill since XX/XX/XXXX, and if it's not their responsibility, why were they trying to pay the full amount with XXXX XXXX XXXX XXXXrom my escrow in XX/XX/XXXX? So confusing, so incompetent, straight up thievery. Please help me.
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| 04/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My bank XXXX XXXX XXXX sold to XXXX XXXX XXXX somewhere around XX/XX/XXXX. All transfers and bank transactions went well until it came to my mortgage. XXXX XXXX XXXX the new bank had my mortgage but then sold it to another company XXXX XXXX which is called specialized loan servicing. WWW.sls.net. On XX/XX/XXXX this was the start date on my new mortgage account with this company. I paid my payment bi-weekly with my old bank XXXX XXXX and on XX/XX/XXXX half my house payment was made to XXXX XXXX XXXX. On XX/XX/XXXX I checked with SLS and they stated that they did not show any transaction in the amount of {$360.00} which is the amount in question but I was also told that it could take several weeks for all transactions to complete. The representative told me someone would call and verify the information when completed. I waited until the end of XXXX without hearing from anyone I called and was told that they would need to see a bank statement from my bank showing the transaction. I contacted my bank and had them send a copy of my bank transaction and on the statement it clearly shows the amount of {$360.00} being taking out of my account. I waited about a week and called them again and was told that someone would call me that they were looking at my account and that someone had been assigned to it. One week later this being about the second week of XXXX I received an escrow analysis from SLS stating what my payments would be starting XX/XX/XXXX. The amount stated was almost {$100.00} less per month. my payment usually was {$730.00} per month now they were saying it would be {$630.00}. I have my county taxes and city taxes escrowed and have since XXXX so I new that it was not correct. I called SLS finally reaching someone in the escrow department and they stated that I had no deduction for my escrow account but after I told them I did they said they would look into it again and would contact me in a few days and also send a new escrow analysis. Which I still have not received nor received a phone call While I had the representative on the phone she transferred my to another department so I good inquire about my missing half payment. I was connected with a gentleman who stated that they had looked at my account and bank statement that I sent and could not approve anything because I need more evidence that I did not receive the money in question. At this point I asked to speak to a supervisor and was told that one would call me back in three days on a Monday which of course they didn't I asked the representative what I was suppose to do and was told probably get unedited bank statements and send them and they would look at it again. I contacted XXXX XXXX again and told them what was stated to me by the SLS representative and XXXX XXXX XXXX said she would send several months of statements showing I did not receive any money back. Its now the XX/XX/XXXX and I have not heard from SLS in any form or fashion. I've called all the customer care numbers for SLS and after getting through all the log in and verification process you get a recording stating that they are in in a meeting call back in thirty minutes. this has been since Monday XX/XX/XXXX. I am current with my payments paying the amount of XXXX a month which I don't know is too much not enough or what. I've reach the end of my rope with this situation. Its been almost three months and still I'm no closer to finding out where I stand. I could have picked my own mortgage company and been done way before now. please help me.
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| 11/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My mortgage loan was transferred to Specialized Loan Servicing via XXXX XXXX effective date XXXX/XXXX/2016. XXXX would not process my XXXX 2016 payment and instructed me to contact Specialized Loan Servicing ( my new servicer ) and that a welcome packet would be forthcoming with contact information. As of XXXX/XXXX/2016 we had yet to receive a welcome package so we located contact information so we could get the payment credited. The rep informed us that they only had a " XXXX '' account on their system, but said we could make a payment via their XXXX XXXX Speed Pay for a fee of {$9.00}. We made the payment and patiently awaited the Welcome Package that the rep indicated would be sent to us soon that would contain instructions on future payments etc. On XXXX XXXX Specialized Loan Debited our account for the XXXX/XXXX/2016 payment and also sent us a copy of the confirmation from XXXX XXXX. On XXXX/XXXX/2016 I received an overdue notice from Specialized Loan Servicing for the XXXX/XXXX/2016 payment. I also received a statement dated XXXX/XXXX/2016 indicating that my XXXX/XXXX/2016 payment was overdue, plus the XXXX/XXXX/2016, and my upcoming XXXX/XXXX/2016 payment. I also got the welcome letter ( finally ) on this day. I promptly contacted the customer service department and asked why my XXXX payment was still reflected as overdue. The rep had no idea and said she could see it in the system and is n't sure why it has n't been applied. She transferred me to another department and I spoke with XXXX. XXXX indicated that he could also see the payment and had no knowledge of why my payment has n't been credited. He stated someone would contact me by XXXX/XXXX/2016 while they launched an " investigation. '' I have set up an online account in the meantime and have anxiously been checking for my payment to finally be credited. Meanwhile I keep receiving overdue notices in the mail for the XXXX payment, yet still no call back. I am extremely anxious that the XXXX payment I have set up from my XXXX account is also going to go into limbo. I have desperately been trying to get my account on track after prior issues when I was laid off and I ran into a nightmare with XXXX while going through a denied loan modification. I 'm finally getting my finances on track and I feel I keep running into challenges when I simply just want to pay my bill and have a payment credited on my account. On XXXX/XXXX/2016 I sent a priority letter to Specialized Loan Servicing detailing the issue I am having along with the enclosures supporting the proof of payment. I have read numerous complaints regarding this exact issue I am experiencing. I am extremely worried that I will go through this with every payment. I understand there can be problems during account transfers, but a customer should be able to contact them and get a resolution for something as simple as payment which was processed entirely by them and not have to wait weeks for an answer. I am now out an additional {$21.00} for having to send them proof of payment. That is over {$30.00} just to make one payment. It should n't be this hard. I want this issue tracked and I feel they should n't be able to have accounts transitioned to them unless prior to the effective date of transfer are they able to process customer payments and not just have " XXXX '' information for new assignees. I could actually live with that, if they were n't also sending me incorrect overdue notices and statements which do nothing but send me into panic. Please Help! Thanks!
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| 01/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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First, I am an attorney and have practiced real estate for over 20 years. My loan was sold from XXXX to SLS Servicing a little over 2 years ago. Initially, I was surprised because I continually received phone calls from them looking for information that I did n't really think was necessary in the servicing of my loan. This is a vacation home, and I typically pay the mortgage within the grace period provided under the terms of the promissory note. My husband and I have never been late on a payment on either my principal home mortgage, or this property. Our credit rating is impeccable. About 6 months into the servicing contract, I began to receive phone calls 2-3 times a day after the first of the month indicating that the matter was " urgent '' and that I needed to contact SLS. I had asked them to stop harassing us on at least two occasions, prior to them placing a do not contact in the file. XX/XX/XXXX, I received a late notice and an assessment of a penalty despite the fact that my payment was not late and was received electronically on the XXXX of the month. I contacted them and they indicated that because the XXXX fell on a Friday, they generated the notices ahead of time. My payments are made by electronic transfer, and they confirmed that they had received the payment, I believe on the XXXX. I received my statement the following Monday and there was no indication of a late fee. I was told by a representative of XXXX XXXX that transferred my loan to SLS that she had heard from customers, and people in the industry that they continue to harass you until you relent and have the payment taken out of your account by them. There are numerous horror stories on the web concerning how those transactions are handled. On XX/XX/XXXX, I received notification that they did not have my insurance information. The following day, XX/XX/XXXX, I contacted my agent who faxed the master insurance certificate for the condominium to the facsimile number designated by SLS. In addition, I uploaded the certificate to the secure website of SLS as instructed in the notice. On XX/XX/XXXX, I received an " second and final notice '', indicating that they intended to obtain forced insurance for my property, if I failed to immediately provide the insurance information. I contacted the number on the notice, and was directed to the automated information for insurance and was advised as to the carrier and the expiration date of the current policy XX/XX/XXXX. The information was also contained on the website of SLS under my loan information. I contacted the number provided again on XX/XX/XXXX, today, and spoke with XXXX. XXXX was unable to provide a last name, but provided a ticket no. : XXXX. He confirmed the information was in their system, and had no explanation as to why I received the notice. When I asked to speak with a supervisor, I was told that every supervisor was " in a meeting, " which I find incredulous. This lender uses aggressive and harrassing tactics and should be stopped. When speaking of the Gramm-Leach Bliley Act, they utilize the term in writing, " Mini-Miranda Warning '' as if the borrower is some sort of criminal. Please look into this matter, there are XXXX complaints on the internet. We are not marginal borrowers, and this is how we have been treated, I ca n't imagine how people who struggle are being treated. I am very fearful that they will ignore all the information provided and charge us for forced insurance because I 've seen what bad lenders do and they fit the profile.
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| 03/31/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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Had XXXX mortgage loans w/XXXX bank paying right along since XX/XX/XXXX-XX/XX/XXXX. In XXXX XXXXI was notified that we were XXXX payments behing on each loan. Immediately, we found our receipts and took them into our local branch to show the manager. Told her that when cash was paid at teller counter for these XXXX loans, the teller wrote and posted the wrong payment amounts to the accounts. Just reversed the payments. Easy enough to fix in my mind. Paid XX/XX/XXXX payment. Went to pay XX/XX/XXXX payment and they would not accept it saying that they had already sent loans to XXXX XXXX Attorney in XXXX, NC.
Two week later our XX/XX/XXXX payment came back by a check from XXXX.
XXXX of the loans would have been paid in full by XX/XX/XXXX, and the other had about 18 months left to pay.
During this time we constantly made contact w/XXXX different locations and departmentstrying desperately to find someone who would step up and take some authority to help us. Payment slips were sent XXXX times to different people proving that we were NOT behind on payments. Finally in XXXX we found XXXX XXXX who confirmed over the phone that we were correct and up to date on our payments and apologized for all the trouble. She sent the accounts to a mortgage dept to get things set right and told us not to pay anything on either loan. Still as we continued to make contact with her, she said that they did n't rectify this problem and she could not understand what the delay was. I also want to put in here that XXXX did not document or record ANY of this communication. I did begin to take down dates and people 's names as I realized they were not noting all the communication that was made or what had transpired with each phone contact. By XX/XX/XXXX I could n't take the stress and loss of sleep from worrying over this, and from getting run around in circles for 6 months with this bank. My husband continued the fight and upon trying to get back with XXXX XXXX he were told she had resigned from the bank. Back to square one.
Much contact transpired between XX/XX/XXXX and today with no help to set this situation right.
We have contacted our State Attorney and then XXXX. XXXX told them that the payments were applied but will not take the fees accrued for their mistake so we can pay what is truly owed on these loans. We also have gotten our own lawyer at our own expense to help rectify XXXX mistake.
In XX/XX/XXXX we received a letter stating that XXXX sold our loans on XX/XX/XXXX toSLS in XXXX XXXX, XXXX XXXX supposedly has no more to do with this problem.
SLS is telling us we still owe back to XX/XX/XXXX and ALL the accrued late fees and attorney fees that this problem has caused. These fees were all accumulated because of XXXXXXXXaccounting errors and we are /now suppose to be responsible for them??
We have even tried to offer SLS a fair settle amount in a one-time, lump payment to handle this situation, but they act like they do n't even hear us. That is what we were hoping to be able to do because we are told by XX/XX/XXXX they will take our home.
We have also tried to get them to let us begin to pay our loan as before without fees imposed on us by XXXX mistake, but they still do n't respond.
We have been paying for this home for 15 years and have XXXX children and can not lose it due to an unreputable, and dishonest bank. Please help us!!!
Unfortunately, I have no way to scan and upload my payment receipts or any other proof of our good faith to our commitment to repay this loan..
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| 02/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage is a 10 fixed / 30 year mortgage. It was originally serviced through XXXX XXXX/XXXX XXXX XXXX ( XXXX ) where they allowed me to set up bi-weekly payments that were withdrawn automatically from my account. After the 10 year term was over, my mortgage was transferred to SLS Mortgage. I asked to set up the bi-weekly payment ( where my mortgage would essentially be split in 1/2 and i would pay 1/2 my payment on the XX/XX/XXXX and the remaining 1/2 balance at the each of each month - similar to what i had set up with XXXX/XXXX ). SLS advised that they would need to charge me to set this up so i set this up with my bank instead. I paid XXXX on the XX/XX/XXXX and XXXX the XX/XX/XXXX of month. Recently my mortgage went up slightly due to escrow increases due to my homeowners so this amount has slightly changed. Since my mortgage was transferred to SLS, i have had continuous issues when i call in on a monthly basis to have both my payments made ( the XXXX and XXXX combined and removed from their suspense account ) to be applied to my current payment due date - of which i am never late. I have been calling in monthly since my loan was transferred which has now been perhaps 2 years. Over the course of this time, they have taken some of my payments ( either XXXX or XXXX and applied to principal which i have asked them to reverse ) but in some cases they have told me that they can't and i would need to pay another similar amount in order to not be considered late on my payment. They have also started charging me late payments and when i ask them why, they have repeated stated that they will continue to charge me late payments ( even though i am paying on time ) simply because i am paying partial amounts and they will continue to do so until i change my method of payment to pay once monthly since their system is unable to support my payment style. Can someone please look into this concerning matter. In the beginning of my mortgage transfer, i had them note my account that i would be paying separate payments. I call in every month to have my payments reconciled and have had several agents tell me on the phone that my payments have been applied correctly only to find out that the agents processing my payments have still not processed my payments correctly where some of my payments are going to principal. Lastly, once my 10 year arm was expired, i called customer servicer and was told that my mortgage payment would increase to 2800ish that would include my estimated escrow. My mortgage increased dramatically and when i attempted to resolve with them, they stated that they would not go back and review calls made to reconcile whether the increase was accurate - i called several times during a course of perhaps at least 6 months on this issue. Any assistance in this matter would be greatly appreciated.
A fair resolution would be the following : 1 - reverse all late payments since i have not been late, i have always paid on time and it is SLS who has misapplied my payments and at times even forced me to pay part of mortgage again.
2 - allow me to continue to pay my mortgage split into 2 payments which are always paid on time.
3 - transfer my mortgage to another actual bank that can support my payment style.
4 - have SLS confirm that my rate increase from 1 1/2 years ago was accurate, i believe that the increase is incorrect based on what i was communicated by the customer servicer agent that gave me my estimated payment increase that included escrow.
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| 09/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a new complaint rather than a duplicative one due to new facts occurring after any previous complaints, and the submission of additional evidence : SLS has now blatantly lied to both us and the Federal Government by claiming that we never discussed the removal of the PMI based on substantial improvements. However, these are the objective facts based on written communications : ( 1 ) We signed the Authorization for Internal Valuation dated XX/XX/2022 ( attached as " SLS PMI Removal Signed '' ) with a check in the " Check here if substantial improvements to the property need to be considered in determining the current value '' box. We even wrote that be had replaced " all carpet with LVP, new appliances, new fans, etc. '' I have also attached a confirmation of the fax being sent to SLS on that same day ( attached as " FaxZero Confirmation '' ). SLS also confirmed receipt of this specific fax ( attached as " SLS Confirming Receipt of Fax '' ) We never signed any separate documents.
( 2 ) We received our appraisal showing a contributory price of {$60000.00} ; ( 3 ) SLS then denied our request to remove PMI stating that we had not reached a threshold of 75 % principal to value ratio ( attached as " Denial for Not Meeting 75 Threshold '' ). They even officially wrote to us through the CFPB portal, and to the CFPB that they could not remove the PMI because of the 75 % threshold per complaint XXXX ; ( 4 ) We made an over {$11000.00} payment to SLS on XX/XX/2022, after receiving their response in Complaint number XXXX because they specifically told us in writing that we had to, even though we had always repeatedly said in writing that we were doing this whole process because of " substantial improvements '', even in that specific complaint ; ( 5 ) SLS then has the audacity on XX/XX/2022 to write a letter to us and officially respond to the CFPB in Complaint Number XXXX by citing a telephone conversation in late XXXX as a basis for the " loan to value ratio '' not being discussed ( attached as " Frivolous Letter '' ).
SLS is literally attempting to gaslight the borrower and the Federal Government by not taking responsibility over this situation. To reiterate the written documentation includes : ( a ) the signed authorization stating that we were proceeding with the internal valuation because of substantial improvements with a box literally checked on the form for this purpose ; ( b ) proof of this fax being sent ; ( c ) proof of receipt of this form ; ( d ) a denial via a letter dated XX/XX/2022 and as a response in CFPB Complaint Number XXXX on XX/XX/2022 for us not meeting the 75 percent threshold ; ( e ) a payment made on XX/XX/2022 based on fraudulent inducement by SLS because we relied on their statement that we needed to make a payment to reduce the threshold to 75 percent ; ( f ) their frivolous XX/XX/2022 letter trying to gaslight us and the Federal Government by pretending their did not have knowledge of the borrower petitioning to remove the PMI based on substantial improvements, and citing an irrelevant late XXXX conversation. Even our CFPB complaint XXXX submitted on XX/XX/2022 cited the " substantial improvements '' threshold.
We are not some crazy people trying to submit a bunch of frivolous complaints. Rather, we have had repeated evidence that we initiated this process due to substantial improvements, SLS tricked us into making an over {$11000.00} payment ; and is now pretending we never discussed substantial improvements.
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| 11/06/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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Web |
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I am writing about a request I submitted to you XXXX XXXX about a problem I was having with SLS. case # XXXX. SLS responded that they would work with me. Since then I have received two letters of intent to foreclose, and multiple letters stating they needed additional information. Each time I call or send the expected information, I get a new teller in the customer resolution dept and it starts all over again.
First, I have been making my monthly payments and discovered in XXXX XXXX that my payment had doubled as of XXXX XXXX. I was NEVER informed of this. I do NOT get a monthly statement because my loan was in chapter XXXX from XXXX. However, I do get a year end tax statement that reflected my payments and interest/principal being paid. I have now contacted XXXX for help and she has not been successful in working with SLS either. They could/would not give her any information and could not tell her how they were helping me. My original loan was with XXXX. Although I claimed this loan in our bankruptcy, XXXX did not acknowledge it. SLS claims they hold unapplied funds until a full payment is received and continue to do so with my payments. My payments were {$300.00} of which I was paying $ XXXX/month. Since XXXX, all my payments are going to interest again and I am some {$3000.00} behind. I retired in XXXX and am on a fixed income and have no extra funds. This loan apparently was written off at some time ( with the bankruptcy? ) because it does not even appear on my credit report as it did in XXXX. I have made payments throughout my bankruptcy and am not sure where they were applied. Since XXXX ( who was listed as a debtor on my bankruptcy ) did not acknowledge the loan, was it possibly written off at that time and I do not owe this debt?
I am very frustrated and XXXX with this situation and I am no closer to a resolution to this matter ... but getting farther behind without any answers from SLS.
Through XXXX and before I tried to : - get statement, get written notification of payment change and why, -SLS would not identify current investor, explain why they are holding unapplied funds, -tell me what program/how they are helping me, - tell me the interest rate of this loan or total amount owed- ( while on conference call with SLS and XXXX ) the XXXX rep told me first I was 6 months behind and then told me I was {$8.00} behind. He could not find any foreclosure date or notice that I had been sent.
.-And they have changed my contact person several times.
Multiple times I have sent them my bank statement, copy of pay stub, XXXX, XXXX, XXXX along with other papers. They send me an acknowledgement letter and then by the next month, ask me to submit the same papers again and change my contact person. I am concerned about what is happening to these papers.
When I asked the last SLS rep if and where I should continue to make my payments, he told me i did n't even need to do so until this was resolved. I have still made my payments because I do n't want to be any further behind, but I question where my payments are being applied. I do not have extra funds to pay SLS if they are not applying it to my mortgage payment.
I would appreciate your help with this matter. I have done some research into this and question whether I still owe this mortgage and would like to know if it is closed and I am no longer responsible for this debt.
I feel that I have been harassed by SLS and they are not helping my situation.
My counselor at XXXX is XXXX XXXX
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| 02/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our loan was transferred to SLS on XX/XX/XXXX, we recieved notification from our previous mortgage holder XXXX on XX/XX/XXXX with a letter dated XX/XX/XXXX stating they would no longer be accepting payments as of XX/XX/XXXX. We never recieved a welcome packet as indicated we would be from the new servicer SLS. I had to research company and find out how/where to send payments etc. I set up payment and was advised they did not have all documents as of yet. We have been battling back and forth since this date about payments not being reflected/ or dated properly. I have sent in documents repeatedly showing proof of payments including but not limited to prior statements from XXXX, bank statements, bill pay auth. etc. to date they have still not corrected issue and have been reporting 30-60-90 days late since transfer date, even though they are now receiving payments directly and on time. every time i try to contact them to resolve issue they ask for additional or duplicate documents and proof that has already sent. The last contact on XX/XX/XXXX I was told the account was in bankruptcy and that is why payments were not being properly posted and were not being reported to credit bureaus. The account was reaffirmed during a previous BK filed and discharged XX/XX/XXXX. I have sent them proof of this as well. Previous company ( XXXX ) has verified account not included in BK and account has been reported to credit bureau since BK until XX/XX/XXXX month of transfer, and SLS will still not correct issue. We were in process of a refinance on home loan when this account was transferred, they have repeatedly reported to company we were working with that account is past due when it isn't and wasn't at time of transfer per XXXX and credit report ( see enclosed credit report reported states paying as agreed no late payments ) Due to SLS reporting false information we have been unable to continue with refi per lender policy even though we have sent supporting documents that info is incorrect, FHA rules will not allow refi due to late payments. Which has now cost us out of pocket {$530.00} for a non refundable appraisal fee. We believe SLS is attempting to stop new loan so they can continue to assess fees and and collect additional monies for their own benefit or to falsely foreclose on property without cause or merit. Customer service has been rude, hung up on me when i have contacted them, rerouted me to various different departments without any answers/assistance or information from any dept. contacted, just continue to get the run around. each time we send in supporting document they state that ticket will be open and resolution in 7-10 days, no resolutions and no one contacts back after 7-10 and when we inquire about ticket they advise it was closed same day it was open due to needing documentation even when document ( s ) was sent within hour of being requested. SLS advised me that all documents they received from prior company were available on their website and i could use them to dispute their accuracy of account. We attempted to access documents from their own website to dispute information and found 101 documents all dated XX/XX/XXXX, no chronological order, documents were statements from different loan companies in random order dating back to original loan with XXXX on XX/XX/XXXX thru statements from XXXX XX/XX/XXXX no possible way to locate accurate information needed, no documents about service transfer or anything pertinent for dispute
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| 07/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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this is in regards to my Mortgage company : SLS or Specialized Loan Servicing, XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, CO XXXX.
This complaint is in reference and regards to my XX/XX/2020 mortgage payment.
I usually pay in partial payments as I get paid biweekly and pay SLS when I get paid via transfer from my bank to them online. It has never been a problem, however, this time around, my last partial payment of XXXX was returned due to my bank holding the funds. When I realized that XXXX ( my bank ) was holding my funds, I immediately called SLS customer service and told them what had happened. I then made another transfer from a different account, that I used, to make sure that full payment for XXXX was made. As of XX/XX/XXXX I then saw online that my funds for XXXX were being held in a so called unapplied funds account or Suspense account but was not applied to my mortgage.
I then called SLS customer service on the XXXX of XXXX and asked, why those funds were still sitting in the unapplied funds side and she said, that they would be applied for my XXXX payment shortly.
I had specifically asked to have this funds properly applied because I was going to refinance my house in my name and my daughters name and could not afford, to have a late payment history with even one time on my credit record.
She assured me, that this would not be the case and I Iet it go.
To my surprise, it became XXXX and my XXXX payment still had not been applied properly, so I called customer service a third time, to ask why my XXXX payment still was not applied to my mortgage. Customer service then told me, that my account had to be satisfied by Certified Check/Cashiers Check and that my payment for XXXX was to be returned. I had no knowledge about this, as I had neither received a letter nor an email or a phone call to tell me, that I had to sent in my payments via Official Bank check. Had I not called and inquired about my payment I would not have known to sent my payment via Cashiers Check. Never mind that my funds still were held in a Suspense account, instead of applying those funds to my XXXX payment.
I then immediately rushed to the bank and got a Cashiers check for both XXXX and XXXX as instructed. I received finally a letter from SLS on XX/XX/2020 telling me, that I had to pay by Cashier Check and that this would be in effect for 6 months due to my latest payment being returned.
As soon as they received my check, they applied my payment to my XXXX and XXXX mortgage and I am now paid ahead.
However, I recently went online to check if SLS applied everything correctly and to my surprise, they reported me as being more than 30 days late on my XXXX payment and I cant therefore not be guaranteed, that I would a great mortgage rate under FHA rules.
I feel appalled and very upset that they are dishonest and unethical with my finances and that is why I need to file this complaint. When I go on their website, I can see, that they have more than 400 complaints against them and most are about the same problem that I am facing. My question is, why report me being late, while that whole time the funds were held in a different account but were clearly there.They never answered my direct question, just said since I had to pay by Cashier Check they had to keep my XXXX payment in a suspense account and not apply this to my mortgage until they received my Cashiers Check.
Thank you so much for your time.
Sincerely, XXXX XXXX from Colorado
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| 03/31/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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SLS and a Foreclosure Trustee named Law Offices of XXXX XXXX are conducting an illegal foreclosure process against my Home with a Sale Date of XXXX XXXX, XXXX. I have submitted a mortgage relief package with all of the proper supporting documentation to SLS who has failed to assign me a Single Point of Contact, failed to properly review my modification request under HAMP or all other relief programs available and never provided any formal denial letter for their review of my mortgage relief request. I have dealt with several representatives from SLS every time I have called them as a follow up or inquiry. SLS has lost several of my documents and has failed to adhere to the important rules of HBOR and HAMP. SLS and the Law Offices of XXXX XXXX failed to perform and comply to the requirements before filing a Notice of Default which are : Contacting Borrower Prior to Filing Notice of Default : XXXX procedural steps that a mortgagee, trustee, beneficiary, or authorized agent must follow before For loans made from XXXX XXXX, XXXX to XXXX XXXX, XXXX, inclusive, that are secured by residential real property and are owner-occupied residences, at least 30 days prior to filing the notice of default, a mortgagee, trustee, beneficiary, or authorized agent must either make contact with the borrower or satisfy other due diligence requirements set forth in XXXX. Contact with the borrower must be in person or by telephone " in order to assess the borrower 's financial situation and explore options for the borrower to avoid foreclosure. '' The borrower must be advised that he or she has the right to request a subsequent meeting, and if requested, the meeting must be scheduled to occur within 14 days. Whether the assessment of the borrower 's financial situation occurs during the first contact, or at the subsequent meet, the borrower must be provided with the toll-free telephone number made available by the United States Department of Housing and Urban Development to find a HUD-certified housing counseling agency. The notice of default may be filed without actual " contact '', if there has been " due diligence '' of the mortgagee, beneficiary or authorized agent. Satisfaction of " due diligence '' requires all of the following : ( 1 ) a first-class letter that includes a toll-free number for HUD-certified housing counseling agencies ; ( 2 ) after the letter has been sent, at least three phone calls at different hours and on different days ( an automated system may be used to dial borrowers ) ; and ( 3 ) if there is no response within two weeks of the required phone calls, a certified letter, return receipt requested, must be sent. Due diligence would also require that the mortgagee, trustee, beneficiary, or authorized agent setup a toll-free number that provides access to a live representative during business hours, and to post a prominent link on its homepage, if any, to the following information : ( 1 ) options that may be available to the borrowers who are unable to afford their mortgage payments and who wish to avoid foreclosure ; ( 2 ) a list of financial documents the borrower should collect in order to discuss those options ; ( 3 ) a toll-free number for borrowers who wish to discuss those options with the mortgagee, trustee, beneficiary, or authorized agent ; and ( 4 ) a toll-free number for HUD-certified housing counseling agencies. In my case SLS and their unethical attorney XXXX XXXX have failed to comply to the California Law.
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| 06/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On the XXXX of XXXX, 2021 at XXXX XXXX I made a electronic payment online at XXXX payments to pay my property tax ( property tax # XXXX XXXX through the municipality of XXXX property tax online. My confirmation number is XXXX. Today I made a call this morning on the XXXX of XXXX, 2021 Alaska Standard Time at the XXXX ( XXXX XXXX XXXX Alaska ( XXXX ) XXXX ) at XXXX XXXX Alaska Standard Time through the Treasury Department XXXX The person who directed my call was XXXX and she told me that SLS mortgage company used my escrow account to make a payment on the XXXX of XXXX, 2021. I told her that none of the SLS employee updated me on that info or call me that they are going to use my escrow account to pay the first portion of my tax property of {$3000.00} and the 2nd portion {$3000.00} will be on the XXXX of XXXX, 2021. I told XXXX since I made {$3000.00} and I wasn't aware that SLS made the payment, would I be able to get a refund? She told me to get a refund back from SLS since i'm not suppose to use my money out of my pocket to pay my property tax since SLS already used my escrow account to pay the first portion of {$3000.00} on the XXXX of XXXX, 2021 without my knowledge. I called SLS at XXXX XXXX Alaska Standard Time and the agent from XXXX named XXXX answered my concerns about me getting a refund but unfortunately, the SLS agent told me that I have to call the treasury Department from the XXXX XXXX XXXX Alaska and get my refund back of {$3000.00} because they already took it off from my Escrow. XXXX transfered my call to the tax department and XXXX said I should get my refund back in 30 days when she know that the SLS already made the payement and she said im not suppose to use the money out of my pocket and XXXX transfered me to a different department to have the SLS go over my refund. The person I talked to is XXXX from SLS. I explained to XXXX that I was instructed by the treasury department employee from the State of Alaska that I should get a refund back from SLS and was transfered to XXXX that I should get my {$3000.00} refund back from them. Unfortunately ; XXXX told me that SLS wouldn't refund me and I should get my refund back from the treasury at the XXXX. I made another call from the treasury Department at the XXXX XXXX XXXX Alaska at XXXX XXXX and the person who direct my call is XXXX. XXXX is very unprofessional and told me that her department couldn't refund me because of the tax year calculation and that the treasury department couldn't refund my money back. With her rudeness and not professional that she couldn't help me out with my refund, XXXX instructed me to reach back to my Mortgage Company SLS and tell them that I need my refund back because they didn't notify me that they made a payment on the XXXX of XXXX, 2021. I called SLS again at XXXX XXXX. and the person I talked to is XXXX and she told me that SLS couldn't refund back my money of {$3000.00} I explained to her that the Treasury Department of the State of Alaska told me I should get my money refund from SLS. XXXX put me on hokd for almost an hour waiting and told me that she reached out tot her supervisor. XXXX told me to call back on the 2nd of XXXX, 2021 and see if I can get myt refund through them. I've been dealing with the XXXX treasury from the State of Alaska and the SLS mortgage for over 1 hour in a half and im just getting different response from different employees. I wanted to get my refund and have this investigated. Thank you.
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| 01/08/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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To whom it may concern On XX/XX/XXXX, XXXX XXXX was authorized by XXXX XXXX to speak to XXXX concerning their in-house loan modification we signed and mailed with corrections.
XXXX said that they can not accept the modification we signed but we can submit settlement agreements with the payoff quote on the first mortgage and they will consider it and get back to us. She gave us the email to submit all the required docs.
We ordered the payoff on the 1st mortgage and received it in a few days. We submit the settlement offer on XX/XX/XXXX.
On XX/XX/XXXX, after we did not hear from SLS/XXXX, XXXX XXXX called and spoke to XXXX, as she was just discovering the email with our offer of {$150000.00}. Without even considering sending our offer settlement to the investor, she immediately said that this offer is not acceptable. Both my husband and I were very disappointed and shock by her irrational and emotional response. We felt like we were dealing with someone with multi-personality. She reprehended us for filing complaints with CFPB. It appears that she was punishing us for filings these complaints to the CFPB or the XXXX and continues to insult us because we turn to these agencies for help with SLS misconduct and unprofessional behavior.
She refused to give us any written docs based on the denial of the offers submitted. Exactly, as she previous done with settlement offers provided by authority or representatives including HUD modification ( XXXX ) that was submitted on XX/XX/XXXXXXXX SLS/ XXXX XXXX bluntly, rejected the HUD modification, but she previously told me to go to HUD if I want to get a Modification. After I spent a whole week to get all the documents required by XXXX/HUD XXXX XXXX rejected HUD, claiming the investor will only do the in-house modification. SHE LIED TO ME and refused to give me a written document denying the loan mod from HUD.
XXXX XXXX, another representative who had submitted many settlements offers throughout the years, of which she again rejected and again refused to give us any written documents concerning her decision.
I finally, requested the contact info of the investor. Again XXXX was misleading. As she sent incorrect contact info ( wrong address ) claiming the investor address is NY instead of FL ( see attachment ) XXXX miss represented the investor.
XXXX, also miss represent me by reporting the incorrect credit score of XXXX when its actually XXXX All her rejections of our offer settlement are done by phone call only, as she refused to give us anything in writing.
XXXX treated me, my husband, the HUD representative, and XXXX XXXX very poorly. As they both said she was very abrasive, rude, harsh, and unprofessional.
Previously, I have filed a complaint to the CFPB about her abrasive behavior towards ME, which has affected my XXXX XXXX, and requested a new point of contact. SLS replied stated that SLS has appointed a new point of contact to my account. BUT SLS LIED AGAIN, AS XXXX CONTINUES TO BE MY POINT OF CONTACT.
THIS MISLEADING AND DECEITFUL BEHAVIOR OF SLS and XXXX MUST STOP. PLEASE HELP US, from being abused by SLS and Miss XXXX.
SLS rejected all our loan mod and settlement offers by phone and refused to give us all the recorded conversations dated all the way back to XXXX when the loan from XXXX SLS/ XXXX refused to communicate by email or in writing on all offers submitted. As she rejected our offers repeatedly and verbally abused and accused me of not making payments.
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| 06/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Violation of of XXXX Laws 12 CFR 1026.13 ( 1 ) The creditor shall mail or deliver written acknowledgment to the consumer within 30 days of receiving a billing error notice, unless the creditor has complied with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within the 30-day period; and ( 2 ) The creditor shall comply with the appropriate resolution procedures of paragraphs ( e ) and ( f ) of this section, as applicable, within 2 complete billing cycles ( but in no event later than 90 days ) after receiving a billing error notice.
( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( XXXX ) or ( f ) of this section, the following rules apply : ( 1 ) Consumer 's right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to XXXX business days before the scheduled payment date.
( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( XXXX ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section.
VIOLATION OF PRIVACY ACT OF 1974 ITS TOTALLY BS AND BALONEY TO STATE PRIVACY VIOLATION WAS ATTORNEY INFORMATION WAS MAILED. FIRST CONTACT INFORMATION RECEIVED FROM SLS ON XX/XX/XXXX DATED XX/XX/XXXX WITHOUT POST MARK DATE EXHIBIT A.
MORTGAGE STATEMENT WAS MAILED TO XXXX XXXX XXXX, XXXX, CA XXXX WAS MAILED AND ADDRESS TO XXXX NOT ATTORNEY.
I CALLED SLS ON XX/XX/XXXX AND RECEIVED EMAIL ATTACHMENT STATEMENT MAILED TO UNDISCLOSED LOCATION. MY FIRST WRITTEN COMMUNICATION ATTACHED WAS ON XX/XX/XXXX AND DELIVERY CONFIRMATION. I DID NOT PROVIDE ANYTHING ABOUT MY ATTORNEY IN MY ATTACHED DISPUTE.
STATEMENT DATED XX/XX/XXXX WAS MAILED BEFORE WE WERE CONTACTED AND BEFORE CONTACT SLS.
THIS VIOLATION OF PRIVACY ACT OF 1974.
FAILURE TO VALIDATE DEBT 15 U.S. Code 1692g - Validation of debts Response to my company states SLS paid {$3200.00} in les than 10 and violated Federal law failure to validate debt. I do not anything about what was paid, and I do not have any bills. If do not SLS violated federal law by not validating the debt.
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| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The afternoon of XX/XX/XXXX a female came to my property address identifying herself as an independent field inspector hired by SPECIALIZED LOAN SERVICING, LLC to inspect my property. I purchased my property in an all cash transaction on XX/XX/XXXX, and so I was highly suspicious of this person since my property is not mortgaged. On XX/XX/XXXX I called the number on the form the independent field inspector gave me, XXXX. I spoke with someone named XXXX XXXX XXXX. I explained that I own my property and that SPECIALIZED LOAN SERVICING, LLC has no authority where my property is concerned. I told her that I purchased my property from XXXX XXXX on XX/XX/XXXX, which can be verified through XXXX XXXX, Texas ' public information. XXXX told me that she would send an email to their asset management department.
I also received two letters ( one via USPS certifed mail ), both dated XX/XX/XXXX, addressed to a previous owner at my property address. The letters were a written " Notice of Default and Notice of Intent to Accelerate '' from SPECIALIZED LOAN SERVICING. The morning of XX/XX/XXXX I called the number on the letter, XXXX, referencing the loan number on the letter, and spoke to someone named XXXX XXXX XXXX. I explained to XXXX that the person the letter is addressed to is a previous owner of my property and has NOT owned my property for more than three years. I went on to explain that it is my understanding that when the previous owner owned my property she was foreclosed upon and lost the property through the foreclosure more than three years ago. I informed XXXX that I purchased my property in an all cash transaction from XXXX XXXX on XX/XX/XXXX and that the transaction was handled through a title company which guaranteed the property to be free and clear of all previous liens and encumbrances. XXXX told me that because I am not the person named on the referenced loan that neither she, nor a supervisor, can discuss the matter with me. I told XXXX that since SPECIALIZED LOAN SERVICING sent threatening letters to a previous owner to my property address concerning my property, and sent a hired agent to my property seeking to gain entry inside my property, that she most certainly should speak with me or transfer me to a member who can speak with me to resolve this issue. She told me that I need to send proof that I own my property to them, and I made it clear to XXXX that I do not bear any burden to send physical proof to SPECIALIZED LOAN SERVICING that I own the referenced property since I am the legal owner of record per XXXX XXXX, Texas ' public records which anyone can obtain online. XXXX then hung up on me.
In summary, SPECIALIZED LOAN SERVICING is attempting to collect {$47000.00} ( as of XXXX ) or foreclose on my property based on a loan from a previous owner borrower who was already foreclosed on more than three years ago. Clearly SPECIALIZED LOAN SERVICING has outdated informaton that they are acting upon. I have tried to resolve this matter directly with SPECIALIZED LOAN SERVICING but they are refusing to speak with me because I am not the person on their referenced loan. If this matter is not resolved timely it could lead to a legal situation where I have to hire legal representation to prevent SPECIALIZED LOAN SERVICING from illegally foreclosing upon, and taking possession of, my property.
I am filing this complaint with the CFPB because I need assistance to resolve this matter fairly and timely.
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| 07/08/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XXXX XXXX sold my current home equity loan to SLS Specialized loan servicing and payments are to be sent directly to them by XX/XX/XXXX. I have been paying ahead with my payments with XXXX and have all the monthly statements to show the dates and amounts paid. My next payment due date isn't due until XX/XX/XXXX. On XX/XX/XXXX I received a call from SLS to verify the information they have on file they need to validate due to the mortgage transfer. Immediately I had advised them that my payment amount is incorrect and the due date is wrong as well rep informed me that since it has only been a couple of days to give it time to update in the system. I told her I was not going to wait and needed the contact to send the dispute to the rep gave me the email address XXXX and was given log on instructions to go online and review my loan. In which I found the following errors ; my payment amount was for {$520.00} when my payment amount is only {$440.00}. The due date showed next payment due XX/XX/XXXX, I have been making additional payments to XXXX prior to the transfer I pulled my loan information from XXXX and the statement showed no payment due for the due date of XX/XX/XXXX that is cause I have been paying ahead and the loan balance was {$97000.00}. I made a direct payment to SLS on XX/XX/XXXX this payment was applied to the XX/XX/XXXX next payment due date. I called on XX/XX/XXXX and spoke to a representative XXXX teller # XXXX I informed her of my concerns and she stated that an email was never received I told her I emailed the email address given to me and also used their message portal and got a response to fax the documents as they are unable to accept attachments from their site. I faxed a copy of my note, deed and XXXX mortgage statements from the inception of the loan. I also included my personal tracking log of the payments made that matched with the info on the statements. I asked why my payment increased I was aware it was a HELOC but the rate had not changed from the previous month she said it was because the XXXX payment was prorated. I told her that my loan is current and to prorate payments? why when I am charged interest daily? she said to send the information to the email again and that she would call me the next day to confirm receipt. I never received her call. I have emailed this company regarding this issue on XX/XX/XXXX, faxed the documents needed to correct and update my loan information. I called on XX/XX/XXXX have not gotten any type of response from this company other than the payment I made to them directly on XX/XX/XXXX was reversed and applied to principal. Also, the loan balance had increased by {$970.00} on the statement it states {$520.00} finance charges and {$440.00} past due amount. I supplied the note and deed because they had the incorrect first payment due date and also the closing date on the loan. Today I have been on hold for over 3 hours and have not been able to get anyone to assist me regarding this matter. Are they allowed to charge me finance charges when my loan is due and also because the loan was transferred? Can they add a balance to my previous loan balance? when I did not take any draws but it is related to amounts they claim is owed. I would please like to submit this complaint in regards to their process and that they have not contacted me as informed by the agent, nor have they responded to any of the correspondences I have been sending since XX/XX/XXXX.
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| 10/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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My name is XXXX XXXX I am divorced, XXXX and now XXXX years old.
I raised my XXXX kids on my own after divorcing my alcoholic abusive xhusband and have lived in this home since XX/XX/XXXX. I became XXXX after several surgeries XXXX XXXX XXXX and XXXX XXXX, left with XXXX XXXX XXXX and XXXX. At the time I refinanced my loan during my divorce I was with XXXX, then the loan was sold to Specialized Loan Servicing Loan No. XXXX which is the company I am filing this complaint against. When I was rendered XXXX I modified my loan in XXXX successfully. At the end of the modification plan I was put on XXXX XXXX, which is back paid so I didn't get paid one month and my payments were late every month but " not '' delinquent 30 days. So, I have XXXX in unpaid late fees. I was getting LTD Long Term Disability through XX/XX/XXXX. But that ended. It was XXXX a month. So since then it has been devastating on only my XXXX a month. I have prescriptions, doctor visits, and lab tests which all cost some money besides utilities, food and a car payment and insurance. In XXXX I filed an application for assistance with my Mortgage Co., that was denied but they would give me a short sale .... since there is equity in my home I knew a short sale was wrong. At this point the sent out a breach letter. I have made two payments since then. I called spoke with several counselors basically all they could do was give me a payment plan for XXXX a month for 10 months, I knew I couldn't do that but I called again and spoke with someone who said I could appeal their decision which I did in XXXX. Shortly their after I received a letter stating they were reviewing the application and my Relationship manager is XXXX teller number XXXX phone XXXX. A day later I was sent a denial letter again, they didn't have time to look or review any of the information I sent. I called and spoke with 2 counselors since and they, their investor will not allow any additional modifications, I said I have only had one. Then I asked if they could just give me time to close my new mortgage as I am in process to obtain a reverse mortgage with XXXX ( XXXX XXXX XXXX XXXX ) which at this point should close by mid XXXX. They said no there is equity just sell it, I asked if they would give me time for that they said no. I can't " just '' sell it anything I would buy would cost me more than I could qualify for, in fact I couldn't even rent an apartment for the cost of my mortgage. I have had to advance for cost of appraisal on the new loan with XXXX and Spoken with a federal counselor for the XXXX mortgage who has also tried to assist me. But I am unable to come up with the 3 past due payments for XXXX, XXXX and now XXXX. I am only asking for time it doesn't cost them a dime they will get all their money but it seems they want my hard earned equity as well. I am filing this complaint in hopes that you can see your way to assist in any way you can before they file foreclosure. They are using the breach letter from XXXX to begin foreclosure soon, it may already be in process. I am doing all I am able I have had this home and paid on it for over 25 years PLEASE HELP!!! XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, UT XXXX XXXX.
I tried to send 6 pics of documents which for some reason I could not attach. The are costs on the status of my loan with Specialized and the doc from XXXX and my 1099 income sheet. Please call me I can send them via text if necessary. Again thank you.
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| 10/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I purchased my home in XXXX with a 1st and 2nd mortgage and the home value has been underwater ever since. At the time of purchase the home appraised at {$480000.00}. In XXXX the home appraised at {$250000.00} and I applied and was approved for a modification which enabled me to stay in my home. At the time, I thought I could avoid any negative credit issues by sitting tight and making my monthly payments. Assuming that, one day, I would be able to sell the home and, at least, break even. Due to a significant decrease in income, I was no longer able to make my mortgage payments and the last one was paid in early XXXX. I have applied with my first mortgage servicer ( XXXX/XXXX/XXXX ) and 2nd mortgage servicer ( Specialized Loan Servicing ) for approval to do a short sale. I have had no issues completing the process and gaining approval for the short sale with the 1st mortgage servicer. I have followed the requirements set forth by both servicers. The house was listed for sale at the current appraised value of {$360000.00} and has been under contract for three months at a sale price of {$350000.00}. The second mortgage servicer, Specialized Loan Servicing, has been an absolute nightmare to deal with.
They have " removed my application '' from their process on two separate occasions ; 1st ) because they were waiting to receive documentation that I had already submitted and they had failed to process ( for three weeks ) and, 2nd ) when their investor denied the offer from the 1st mortgage because it did not include any monies being paid to the second. Instead of allowing me to go back to the first mortgage servicer and request that they share some of the sale proceeds ( which they did approve ) with the 2nd lien holder, they simply determined that I had " defaulted '' and cancelled my application. Throughout this 90 day process I have been diligent about calling in every few days to be sure that that the process is still moving forward and that they have all the documents they require. Every rep I speak to tells me something different so I provide what they request or accept their word that everything is on track, just to learn a few days later that I was not given accurate information and NOTHING is happening with my file.
I am concerned that after 90 days of a dealing with the incredibly flawed process at Specialized Loan Servicing, that the buyers will become frustrated and withdraw their offer. I can't afford to continue to keep the utilities on to secure a buyer when Specialized Loan Servicing has a process that appears to be designed to frustrate their customer and force these short sale situations into foreclosure.
There must be some recourse for the consumer to pursue legal action and/or some type of penalty process to hold servicers accountable and someone needs to be investigating the servicing practices and the default process at Specialized Loan Servicin
g.
Additionally, I vacated the property in XXXX and notified both servicers of my new address. As of yesterday, XX/XX/XXXX, all mail correspondence from Specialized Loan Servicing is still going to the old address which has caused delays from 10-17 days in receiving their updates. This delay, causes them to think I'm not responding and they close the file. I've verified with multiple representatives that they have the correct address and they have no idea why the mail keeps going out to the old address. It's complete incompetence!
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| 09/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX WE DID A MODIFICATION BACK IN XX/XX/XXXX AND THEY SAID THEY NEVER RECIEVED THE 3RD PAYMENT WHICH THEY DID BECAUSE I SENT A COPY OF THE XXXX XXXX RECIEPT! ANYWAY YOU HELPED US BY CLEARING THIS UP WITH OUR LENDER AND FINALY GOT THE MODIFICATION APPROVED IN XX/XX/XXXX -WE RECEIVED THE DOCUMENTS AND TOLD TO HAVE A NOTARY TO SIGN AND SEND BACK BY XX/XX/XXXX WE DID! I CALLED A WEEK LATER TO SEE IF THEY GOT THE MODIFICATION PAPERS BACK AND I WAS TOLD BY LOSS MIDIGATION DEPT THAT THEY WERE DENIED DUE TO THE ERROR BY THE NOTARY IT WASNT SIGNED RIGHT! SO THE MAN WAS NICE ENOUGH TO EMAIL US ANOTHER SET AND MY HUSBAND BROUGHT THE DOCUMENTS TO THE BANK AGAIN AND HAD THEM SIGNED AGAIN AND OVERNIGHTED THEM BACK TO LENDER! OUR FIRST PAYMENT WAS DUE ON XX/XX/XXXX BUT THEY SAID WE HAD TO THE END OF THE MONTH TO MAKE IT! BUT WHEN OUR LENDER SAID THAT THEY WERE DENIED DUE TO THE NOTARY 'S MISTAKE THEY SAID DONT MAKE THAT XX/XX/XXXX PAYMENT UNTIL WE SEE IF THE PROCESSING TEAM IS GOING TO EXCEPT THIS BECAUSE NOW IT WAS XX/XX/XXXX!!!! THEN XX/XX/XXXX CAME AND WE STILL DIDNT HAVE A ANSWER OUR POINT OF CONTACT FINALLY REACHED OUT TO ME AND SAID YES IT WAS BEING SENT OVER TO BE FINALIZED BUT WE NEED THE XX/XX/XXXX AND XX/XX/XXXX PAYMENT - SO WE JUST TOOK THE XXXX THAT WE HAD AND HAD TO PUT IT IN OUR ONLY CAR A TRANSMISSION! I SENT OVER PROOF TO OUR LENDER MY HUSBAND IS RETIRED AND IM XXXX I TOLD OUR POINT OF CONTACT XXXX ( I THINK THATS HOW YOU SPELL HER NAME ) THAT WE CANT DUE THE PAYMENTS UNTIL XX/XX/XXXX SHE SAID LETS GET THIS MODIFICATION DONE FIRST THEN I WILL TALK TO MY MANAGER ABOUT THE XX/XX/XXXX AND XX/XX/XXXX PAYMENTS! NOW LAST WEEK I ASKED TO SPEAK TO A SUPERVISOR ( XXXX ) WHO TOLD US THAT THE PROCESSING DEPT WANTS XX/XX/XXXX AND XX/XX/XXXX PAYMENTS BY XX/XX/XXXX I WAS LIKE WHAT?? NO XXXX SAID SHE WAS GOING TO SPEAK TO HER MANAGER TO SEE WHAT WE CAN DO PLUS WE DONT GET PAID AGAIN UNTIL XX/XX/XXXX XXXX THE SUPERVISOR SAID I WILL PUT THAT EMAIL RIGHT IN AND EXPLAIN WHEN YOU CAN MAKE THE TWO PAYMENTS! WILL TODAY MY HUSBAND HAD TO SIGN ANOTHER MODIFICATION DOCUMENT PLUS GET IT NOTARIZED AGAIN AND XXXX IT BACK TO OUR LENDER!!!! I JUST GOT OFF THE PHONE WITH A DIFFERENT SUPERVISOR AND WAS TOLD NOW THAT THEY WANY XX/XX/XXXX XX/XX/XXXX & XX/XX/XXXX PAYMENT OR THEY WONT GIVE US THE MODIFICATION! I WAS LIKE NO THATS NOT LEGAL WE WERE ALREADY APPROVED AND THE NOTARY XXXX THINGS UP THEN OUR LENDER TOLD US THAT IT WAS DENIED HOLD OFF ON MAKING XX/XX/XXXX PAYMENT UNTIL WE SEE IF THE PROCESSING TEAM WILL RE APPROVE IT BECAUSE IF WE SENT THE PAYMENT IN WE WERE TOLD IT WOULD GO TOWARDS ANY LATE FEES AND OUR ESCROW WHICH WE WOULD BE WASTING THAT PAYMENT!!! SO NOW WE WANT TO FILE A COMPLAINT AND WE NEED YOUR HELP TO KEEP THIS MODIFICATION THAT WAS JUST SIGNED TODAY AND WE WILL MAKE THE XX/XX/XXXX AND XX/XX/XXXX PAYMENT ON XX/XX/XXXX! PLEASE HELP AGAIN! ALSO WE WERE TOLD BY THE SUPERVISOR THAT JUST CALLED THAT SHE WILL EMAIL US A NEW LOAN MODIFICATION APPLICATION TO DUE ALL OVER AGAIN BUT SHE CANT GUARENTEE THAT WE WILL GET APPROVED FOR ANOTHER MODIFICATION SO WE WILL LOOSE OUR HOME AND WE BEEN HERE FOR 26 YEARS!!!! WE GOT APPROVED FOR THE MODIFICATION ALREADY BUT SINCE WE CANT MAKE 3 PAYMENTS BY XX/XX/XXXX THERE GOING TO CLOSE IT OUT! THATS ILLEAGAL PLEASE HELP! WE CAN MAKE THE 2PAYMENTS ON XX/XX/XXXX AND XX/XX/XXXX WILL BE PAID WITH XX/XX/XXXX THEY NEED TO GET REPORTED! THANK YOU XXXX XXXX XXXX XXXX XXXX XXXX
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| 04/10/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American, Servicemember |
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The company Specializing Loan Servicing holds a mortgage for the address of XXXX XXXX XXXX XXXX XXXX, FL XXXX. The legal description on this mortgage is for a different address XXXX XXXX XXXX XXXX XXXX, FL XXXX. Specializing Loan Servicing will not assist in correcting the legal description from the incorrect address of XXXX XXXX XXXX , XXXX XXXX, FL XXXX and recording it to the address of XXXX XXXX XXXX XXXX XXXX, FL XXXX so the property at XXXX XXXX XXXX can be sold.
This is a series of attempts by the title company XXXX XXXX on behalf of the seller/buyer to assist with getting Specializing Loan Servicing to correct the legal description.
On XX/XX/2019 we received the payoff and notice of discrepancy between the address on the mortgage and the legal description on the mortgage. We called XXXX XXXX XXXX Client Relations Associate > Loan Services > Specialized Loan Servicing T +1 XXXX XXXX XXXX F +1 XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX with SLS mortgage on the same day and was told he could not help and hung up the phone.
On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX spoke with a representative of Specialized Loan Servicing and got the fax number for SLS customer support team ) XXXX and faxed the request for the modification along with the payoff, the commitment and copy of the mortgage.
On XX/XX/2019 A representative confirmed the fax was received and being reviewed, told it would be 72 hours for a response.
On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX was told a letter was mailed on XX/XX/2019 verifying the information provided was received.
On 03XX/XX/2019 The notes indicated that all correspondences had to be mailed to a PO Box and that a letter was mailed out on XX/XX/2019 with the address for all correspondences to be mailed to.
On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX called and spoke with representative of SLS to explain the letter from XX/XX/2019 had not been received on where to mail all correspondences to.
On XX/XX/2019 mailed was received a second time by SLS describing the original problem of the discrepancy between the address on the mortgage was different then the legal description on the mortgage. SLS sent a letter back the claim of the discrepancy on the mortgage was in review status and would take up to 15 business days for a response.
On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX received a letter by mail from a XXXX, ID # XXXX stating they, SLS needed more information to process the request of correcting the discrepancy on the mortgage of the address and legal description being for two different addresses. XXXX XXXX with XXXX XXXX XXXX called to speak with XXXX, ID # XXXX but was told XXXX works in a department that does not take phone calls. XXXX then spoke with a person named XXXX with consumer escalations team who said they needed supporting documents such as the legal description to both addresses and anything else XXXX XXXX with XXXX XXXX XXXX could provide. The supporting documents were again sent, this time by fax to customer support team XXXX, ID # XXXX.
On XX/XX/2019 a representative from SLS confirmed the fax was received and in review process.
On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX was told there was no new information in the notes and that the fax was still in review.
We are requesting that a complaint be filed against Specializing Loan Servicing and action taken to correct this discrepancy on the mortgage described.
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| 08/02/2016 |
Yes |
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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I have in the past filed many complaints with several regulatory agencies and with the judges and clerks of XXXX XXXX, FL regarding the verification and validation of the collection of my mortgage loan by the servicer, XXXX / XXXX XXXX and now new servicer, Specialized Loan Servicing , LLC and I have never received a full certificated response to my Debt Validation Letters, and my QUALIFIED WRITTEN REQUEST, COMPLAINT and DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST lettrs. Neither one of these servicers ( debt collectors ) have complied with each request as required by the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) and by RESPA, Title 12 Section 2605 ( e ) of the United States Code as well as the Truth In Lending Act 15 USC Section 1601. Each of these debt collector have failed to follow the law. I have even sent them copies of my credit report showing someone else owning the debt and they still have not provided me with full, clear and certificated proof that they are the ones that have the right to collect the debt. There has even been documents such as Assignment of Mortgage that have been prepared which are suspected to be fraudulent. They continue to send me responses that do not provide enough information to verify the debt nor that they have the right to collect the debt. They provide documents stating that they are original but in court different documents are provided as original. They are not following the law and they are not providing what is required of them by the law. There is suspicion of fraud.
Entities involved are : 1. Originator : XXXX a subsidiary of XXXX XXXX XXXX ( they filed bankruptcy and went out of business XX/XX/2007 ). Bankruptcy Case Number : XXXX XXXX. Sponsor : XXXX XXXX XXXX XXXX XXXX 3. Depositor : XXXX XXXX XXXX XXXX XXXX 4. Issuing Entity : XXXX XXXX XXXX XXXX XXXX XXXX 5. Servicers : XXXX XXXX, XXXX XXXX XXXX, Specialized Loan Servicing 6. XXXX XXXX XXXX, XXXX : A company organized by XXXX XXXX XXXX XXXX in XXXX which included several platforms and one of them was XXXX XXXX XXXX d/b/a XXXX XXXX.
7. XXXX XXXX XXXX : The company that acquired XXXX XXXX XXXX, XXXX.
8. XXXX XXXX XXXX, disbarred attorney who was part of the foreclosure mill in Florida and was disbarred for foreclosure fraud. XXXX XXXX XXXX was the attorney that drafted and filed the assignment of mortgage that was used in my foreclosure action and I suspect it to be fraudulent.
9. XXXX XXXX, Clerk of XXXX County Court : I sent a letter to the Clerk of Court requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
10. Chief Judge XXXX XXXX : I sent a letter Judge XXXX requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
11. CFPB : I have filed many complaints and have appealed the response from the different entities but nothing has been done. No investigation has ever been initiated.
12. Attorney General XXXX : A complaint was filed with this office but nothing ever happened.
13. DOJ : A complaint was filed with the DOJ as the settlement agreement with DOJ and XXXX XXXX XXXX list in their Annex XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as one of the trusts that are part of the settlement agreement having to do with fraudulent activities of the banks.
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| 06/23/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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I have had an existing HELOC that was sold to Specialized Loan Servicing that was sold by XXXX XXXX XXXX more than 5 years ago. It has been an absolute nightmare dealing with them through their obviously designed to frustrate customers website.
I recently paid off my loan as the result of a sale and the company has overcharged me and will NOT provide the detail on their charges but will only tell me that the charges are correct.
A loan payoff was requested on XX/XX/19 and when it was received I questioned the charges and the agent I spoke with agreed that a " Deferred interest charge '' looked to be double counted and they told me a " Ticket was opened ''. I was concerned as we were closing escrow within 10 days ... ..they promised to expedite.
I reached out again prior to close and got stonewalled ... .. and was only told they were " Working on it ''. I asked to speak with a manager and was told this was not possible. They said it would all get worked out.
We closed escrow and they were paid off ( more than $ 5K way too much based on my calculations ) and I am a XXXX XXXX XXXX so I do understand these things.
They sent me a refund in the amount of {$2600.00} which was received on or around the XX/XX/XXXX. I Called on XX/XX/XXXX and after a very long process of going through their automated phone system I finally got to a representative ( at least 5 minutes ), and spent 10 minutes explaining the numbers and the representative couldn't explain the numbers either ... .just told me that they had to be right!! I asked for a supervisor and was transferred to XXXX ( employee # XXXX ) who was extremely rude and VERY condescending ... ... treated me like a child for even questioning the numbers. She would not even let me finish sentences but finally, when she slowed down I took her through the line items and she too could not explain the charges.
She said she would have to escalate and would definitely get back to me. I asked for a way to follow-up, direct call in number but was told this is not an option at SLS, but she promised to get back to me quickly.
Fast forward 1 week and I heard nothing via either email or phone and I called back, again the frustrating automated phone system and got a representative, I asked for XXXX and was told not possible, then asked for a supervisor and was told I needed to go through the issue and again we went through it ... ..amazingly they said I'd have to speak with a supervisor ( Duh ) and was transferred to this time to XXXX ( Employee ID XXXX ) and while she was much more pleasant than XXXX she also was perplexed by the numbers and said she'd have to escalate. I explained that this had happened before with XXXX and her response was .... '' I'm not XXXX and I WILL get back to you. I again asked for a way to avoid the automated front end as was again told this is not possible.
In any case not only will this company not communicate with me it is also very apparent that this behavior is planned and is a regular part of their business practices. I would additionally opine ( As a XXXX XXXX XXXX XXXX for more than 30 years ) that there is no other conclusion than this company systematically engages in these practices hoping that people will just go away at some point in their frustration ... ..well not me. I plan to take this to the highest place I can find up to and including my elected representatives to see that this behavior STOPS!!!
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| 09/29/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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In XXXX I took a 1st & 2nd loan with XXXX. I paid both off, Deed of Reconveyance was filed on first on XXXX/XXXX/XXXX. XXXX transposed XXXX numbers in the recording number to me, plus the XXXX County Auditors miss filed the Deed of Reconveyance for almost 2 years. During this time XXXX demanded payments, after getting bad legal advice I made payments to them ~ 2 years, until they got proof my loan was paid off & had a full accounting of the loan. Litigation followed, XXXX could not produce a full accounting of the loan or provide proof they were the note holder. They abandoned their collection efforts & refused to refund my {$120000.00}.
Than XXXX XXXX XXXX did the same things. Once again litigation followed & they could not prove they were the note holder & could not produce a full accounting of the loan from it 's inception either. I refused to make any payments to them. They too abandoned their collection efforts.
Now in XXXX XXXX, XXXX illegally acting as a trustee for a make believe trust called : XXXX XXXX ARM TRUST, MORTGAGE PASS-THROUGH CERTIFICATES, XXXX XXXX, ( XXXX XXXX ). This was delisted on XXXX/XXXX/XXXX. See XXXX Also in XXXX XXXX, XXXX did a illegal Assignment of Deed to Trust to Wells as the trustee for XXXX XXXX & the address they used : XXXX, SC XXXX has been another business for 20 years!
The trustee who is acting on XXXX behalf, is : XXXX, WA XXXX. Phone : XXXX.
Washington : XXXX California : XXXX Nevada : XXXX filed an illegal Notice of Trustee Sale ( NTS ) on my chain of title on XXXX/XXXX/XXXX. He violating the Deeds of Trust Act in Washington, XXXX XXXX by NOT validating that it was a true debt, by NOT serving pre forclusre statements & by NOT serving a Notice of Default.
I immediately sent a Cease & Desist and a 10 day Demand for Debt Validation, this is also a Qualified Written Request, ( QWR ) under and I Fully Dispute said debt under : 1 ) Real Estate Settlement Procedures Act, ( RESPA ) 12 USC Chapter 27, section 2605 ( e ) ( 1 ) ( B ).
2 ) Fair Debt Collection Practice Act, ( FDCPA ) 15 USC Chapter 41, section 1692g ( a ) ( 4 ) ( 5 ) & ( b ).
And I demanded Presentment under the UCC to see the original note. Therefore ; I demand a PRESENTMENT AND VALIDATION of the original Note & debt in person within 10 days of your earliest receipt of this Demand letter/ QWR, per U.C.C. , RCW XXXX, Presentment. Id, ( 2 ) ( i ) is very clear, you must exhibit original instrument to me. Also under the U.C.C., RCW 62A.9A-406 ( 3 ) ( C ) ( c ) Proof of Assignment. You must clearly show the full privity and each assignment from XXXX to XXXX XXXX. Failure to do so allows me to as the " alleged account debtor '' to DISCHARGE " my obligation '' and pay the true assignor. " IF '' any debt truly exists! Within this presentment, I demand to see proof of all assignments of said note, with full privity from XXXX to XXXX XXXX, along with any alonges to note as well, under Id. Also I demand a certified true copy of said note with a proper Deceleration of it 's authenticity per the FRCP of the note and any alonges as well. Along with a full accounting of ALL money transactions on said note including any monies ( considerations ) in the purchase and transfers of said Note and Deed of Trust to all parities in privity.
This was sent to XXXX XXXX and XXXX. Both ignored. XXXX & Specialized Loan Servicing ( SLS ) are continuing with this illegal foreclosure. SLS # XXXX.
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| 10/24/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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We were trying to refinance our first mortgage to get a lower interest rate which in turn would get us a lower mortgage payment. I was trying to get a VA mortgage so that I could also eliminate the Private Mortgage Insurance or PMI that I am currently paying, which again would help us lower our payment. My wife has health issues and because of this she can no longer work and has been out of work for almost two years. This cut our income in half so we are struggling. I filed for bankruptcy in 2010 at which time I had a second mortgage or home equity line of credit, the bankruptcy forgave this loan and charged off this debt but the second lien remained on my home. The company that now holds this lien is Specialized Loan Servicing or SLS. I was misled by this company when my bankruptcy was discharged they informed me that I had to continue to make payments each month or risk losing my home. I have been making minimal payments on this lien even though it was charged off and I have no legal obligation to pay it and have paid over {$6000.00} on it. The current amount owed is approximately {$27000.00}. Since I could not move forward with my refinance until this lien was removed I asked them ( SLS ) to have it released and of course they refused. My refinance was going to be for {$160000.00} I currently owe {$140000.00} on my first mortgage, this would have left {$20000.00} if I could get a 100 % Loan to Value or LTV type loan. of the remaining {$20000.00} I was informed that the loan costs would be somewhere in the vicinity of {$13000.00}. Therefore I would receive {$7000.00} at closing to pay bills and help us get out of debt it would not be enough to get us completely out of debt but it would help us immensely. I verbally offered SLS {$2000.00} to release the lien at which time I was told that this was way to low of an offer. I might mention that SLS did their own Broker Price Opinion or BPO on my property, they had someone come by my house after I had an appraisal done, take pictures of my home and did their own appraisal so they knew that the max I could get on a 100 % loan was {$160000.00}. So I then offered the entire {$7000.00} that I would have coming to me because even though I may not get any money back, I could still get a lower mortgage payment to help me get caught up. I sent the offer in writing as was requested and they asked me to give them a couple of days to review it even though they already knew what the offer was as I mentioned this to them on the phone. Two day later ( today ) I called back and they asked me to resend it because I didn't put the loan number on the subject line so they don't know where it is. I complied, I resent it via email, gave them a few of hours to review it as they requested. I called them back this afternoon just to be told that my offer was way to low and that the lowest offer they would consider would be {$21000.00} on a loan that I am not obligated by law to pay. These people are not nice, they are ruthless, nasty people. If you go online and see the reviews you'll see what I'm talking about. I believe that {$7000.00} is a very generous and reasonable offer to remove the lien considering I am not obligated to pay it at all. I spoke to my loan officer and we had to stop the whole refinance process because SLS refused to remove the lien and now I am unable to refinance my home thanks to Specialized Loan Servicing.
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| 07/15/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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We are vulnerable XXXX adults being mortgage defrauded by Specialized Loan Servicing XXXX LLC ( SLS ). Complaint Details 1. Received summons on XX/XX/XXXX, after refusing to sign the predatory loan. This is after going back and forth since XX/XX/XXXXXXXX when we were notified mortgage company, XXXX, XXXX was initiating processes to file bankruptcy. An extension to answer was granted through XX/XX/XXXX. XXXX. Predatory loan was a packet to sign for a new loan account for a predatory higher amount. This was from a XXXX XXXX who discussed a different conversation over the phone to initiate where XXXX XXXX XXXX XXXX off. Payments automatically withdrawn from XXXX, XXXX were current. After questioning the predatory loan and through many Qualified Written Requests ( QWR ), we received a document from Specialized Loan Servicing, LLC ( SLS ) that stated 'they deemed it necessary for a new POC or contact. It never happened. 3. After numerous discussions with SLS regarding service misconduct, misrepresentation, and fraud ( as SLS reported negatively to credit bureaus, and stated they were original loan servicers of which they are not ), through their attorney representation, we were served a summons/complaint which irrelevantly regarded information pulled from the internet of a XXXX loan that was paid in full. 4. Have requested through Qualified Written Requests ( QWR ) phone transcripts and documents to which SLS state 'they are not required ' to provide. 5. One requested document is how are we to access an account SLS says they have with us when they locked us out or coerce us tolinkto when we have not signed anything? Unless 'we sign paperwork ', agree to pay 'up front ', or 'link to ' we are locked out from accessing the account. Every SLS representative we have talked to, before asking for the harassing calls to stop, can not access the mortgage account either. Why is this and when were all locked from it? 6. SLS has an F rating with XXXX due SLS 's own service misconduct, misrepresentation, predatory behaviors, and fraudulent reportings. 7. SLS took over after the mortgage company, XXXX, XXXX went bankrupt to which we had on-time payments. Due to actions done by Specialized Loan Servicing , LLC, such as reporting negative falsities to credit bureaus thus damaging our credit and causing undue duress, SLS has us in a damaging default-looking status. This has made it impossible for us to move forward. SLS is being hostile and putting forth fear of retaliation with foreclosure. 8. So it is known, SLS has pieced together their 'Evidence Packet ' with information from different items they could get off the internet. This is fraud. We are vulnerable elderly adults being taken advantage of and defraudedby SLS. 9. Relationship is beyond repair. We can provide additional information/documentation if requested. SLS has caused our family and home severe hardships. We ask for relief from SLS. We ask SLS to stop all foreclosure efforts. We ask to be made whole, including any costs, and to be free of fear/retaliation from SLS in losing our home. Please. Hear our plea. We are vulnerable elderly adults being defrauded by Specialized Loan Servicing , LLC ( SLS ). Please Help Us! Please! We beg you to help! We have documents to submit, but on this website it says not to as you will ask for them later. Because this was stated, we will submit those documents when requested.
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| 06/28/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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Specialized Loan Servicing has led us to foreclosure. We had a short-term struggle and became behind on our mortgage ( 2 months ). We were offered a loan modification program and made trial payments for three months. We were approved but when receiving the modification documents the terms were out to 40 years, and only {$100.00} less, plus an unexplained cooked up amount of {$18000.00} due when property is sold. We own the property for 9 years. We are underwater with the property due to the economical down turn but it is our home and we wanted to stay here. The loan modification was not favorable to us since we would be well into over 100 years old when the mortgage may be paid off. So then they denied the modification and offered us a reinstatement if we send them thousands of dollars. We did! The following month we received a statement with only half of the amount what the mortgage was and no arrears showing, so we called and asked if this was correct, they said yes. So we sent that money requested on the statement also. We thought we were all set. The following month we got another statement now saying we were thousands of dollars in arrear and if we do n't pay they will foreclose. We had a letter from them saying that we were reinstated but they did not honor that. The trial payments, the thousands of dollars for reinstatement and the following month with the new payment was sent did not apply? There was some suspend account with money and was only applied after they cooked up more charges from legal fees etc and it was applied to that. The principal balance kept changing, the monthly amount due kept changing within a few months. A total disaster of paper trails. We feel that we were led into foreclosure and now are so far behind that we ca n't catch up. SLS does not want to work with us and we feel that we are being discriminated because of our age. They had reported our legal aid lawyers address on our credit report which to me looks bad. Creditors may think wrong of us having another address listed. Specialized Loan Servicing has unethical communication and mortgage loan practices, poor customer service, one time I was told to shut up after I corrected her that she was wrong. SLS empowers themselves to treat you and control you through intimidation. I have psychological trauma from those people and mistrust. Our sheriff sale is XXXX XXXX. Most people we have talked to say that Chapter XXXX is the only relief, however, that is not right because we do n't want to default on our credit cards or car loan since we have been handling it okay. There seems to be no help out there for people like us with loan modification nightmares. After the public notice of foreclosure, everything that came in the mail or telephone calls were a scam. It is a shame that there are no better regulations to stop these scams from happening and we feel that mortgage servicers like in our case can do whatever they want to the consumer to completely ruin them. SLS prolonged the modification process so that there was no way to catch up. Why ca n't the investors or banks be forced to oversee loans or loan modifications so servicers do n't run rampant. We have kept all applicable statement mistakes, receipts from the money we sent but it does n't seem to matter to anyone although they agreed that it did n't make any sense. WHERE IS THE REAL HONEST HELP WHEN NEEDED!!!!!!!!!
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| 12/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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The Company involved is the new loan servicing agent for the mortgage lender/mortgagee ( a subsidiary of XXXX XXXX ). The former loan service company and loan originator was XXXX XXXX XXXX XXXX. The transfer date for the new loan servicing Company, as the new loan servicing agent, was XX/XX/2018.
The XX/XX/2018 mortgage loan payment was received by the new loan service Company on XX/XX/2018, which the Company acknowledges. However, the Company provided me a mortgage payment statement, dated XX/XX/2018, that shows the XX/XX/2018 payment is past due pending receipt of the payment. The Company acknowledges that the payment was in fact received on XX/XX/XXXX but additional time ( 7 days in this case ) is needed to process received payments. Therefore their statement reporting system ( per phone call to company on XX/XX/2018 ) shows XX/XX/XXXX as the payment received date, instead of actual date of receipt, which they acknowledge to be XX/XX/XXXX.
In telephone discussion with company, and the Company 's on line status information, they acknowledge that the payment in question was received on XX/XX/2018, but they report that they need an additional 7 days to process loan payments after they are received electronically or by mail. Therefore, even though the payment was received on XX/XX/XXXX, their statement system shows it was received on XX/XX/XXXX, one day after the attached XX/XX/XXXX statement date.
The Company 's payment received reporting system correctly reported the payment received date ( XX/XX/XXXX ). The company 's statement reporting system shows a later date ( XX/XX/XXXX ). In essence, the company has " two sets of books ''. The discrepancy in reporting dates for payment received is of critical importance to the mortgagor, because it effects total interest paid on the loan, may impact credit reporting and also could impact annual interest paid annual amounts for the IRS and State income tax deduction filings.
The company may utilize this " two sets of books '' practice to collect accrued interest from the reporting delay between the date the payment was received ( XX/XX/XXXX ) and the date reported for receipt of payment ( XX/XX/XXXX ).
Although it was confirmed with the mortgagor ( me ) that the payment was received on XX/XX/XXXX, for record purposes and loan statement purposes, the loan service company is able to report to the mortgagee that the payment was received on a later date of XX/XX/XXXX. Using this accrual method, allows the loan service company to earn additional accrual payment amounts on the loan over their regular contractual loan servicing fees. In other words, the loan service company keeps the accrued interest for the difference in the payment received dates, in this case, accrued interest between the dates XX/XX/XXXX and XX/XX/XXXX. The Company is reporting to both the mortgagee and mortgagor that the payment was received on XX/XX/XXXX and not the XX/XX/XXXX actual date. On several thousand different loans the Company may be providing loan servicing, the difference in reporting dates for payments received can add up to $ millions in XXXX XXXX that the company may be able to keep, not the mortgagee. The mortgagor in the party paying for this difference. Over the life of the mortgage, this difference can add up to $ thousands, which is directly the result of incorrect reporting by the loan service Company.
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| 09/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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The servicer of my loan Specialized Loan Servicing denied my request for any home retention option, and I want to submit this complaint based on the following facts : On XX/XX/XXXX, I submitted a request for mortgage assistance because I am trying to save my home and only property. On XX/XX/XXXX, I received two letters issued the same day, XX/XX/XXXX. The first letter informed me that SLS had received my request for mortgage assistance on XX/XX/XXXX and that the request is currently under review, and this process will take at least 30 days.
The second letter notified me that I was denied any home retention option and offered a short sale as the only option to avoid foreclosure. On XX/XX/XXXX, I called customer service because I was under the impression that this was a mistake. During my conversation with the Agent, he explained that the servicer & # XXXX ; XXXX system automatically denied my request. In other words, my request was never evaluated or seriously reviewed. I believe that the servicer failed to comply with the principle of due process.
As I said in the second paragraph of this letter, this is my home and my only property. And yes, I have been struggling to pay my mortgages almost since I bought my house in XXXX, and the reason for my struggle is very simple, I was a victim of predatory lending. When I purchased my home in XXXX, I was young and XXXX, I was not fluent in XXXX, and I was a victim of unscrupulous lenders. The terms of both loans were predatory, but especially this loan XXXX was extremely unfair, with an interest rate of 13.125 %, double the rate of that year, and with a balloon payment, in other words, specifically designed to make it impossible for anyone to repay it.
This type of loan and other predatory practices were the reason for the housing crisis in XXXX, exactly a year after I purchased my home.
I have to recognize that I was offered a loan modification twice. Still, the offers & # XXXX ; terms were predatory because they included a temporary period of 36 months with a lower interest rate. After that, the interest rate would increase to 13.125 %, which is more than double the current interest rate. See below the detail : First offer : XX/XX/XXXX, 4.750 % interest rate ( At that time, the interest rate was 2.4 % for a 15- year mortgage ). After that, interest will increase to 13.125 % for the remaining 12 years. Down payment of {$21000.00} and a balloon payment of {$67000.00}.
Second offer : XX/XX/XXXX, 5 % interest rate ( At that time, the interest rate was 2.8 % for a 15-year mortgage ). After that, interest will increase to 13.125 % for the remaining 12 years. Down payment of {$21000.00} and a balloon payment of {$65000.00}.
Anyone who reviews these offers sees that they are predatory. Still, to save my home, I accepted those terms. I started making my monthly payments, hoping that I would get the money for the down payment from family and friends, which never happened because of the pandemic. This condition was probably intended to harm me because the servicer was well aware that I did not have the means for a down payment. Now the modification is voided, and the servicer wants to sell my home in a short sale.
I was a victim of predatory lending practices, and 15 years later, I am still a victim of the same financial abuse.
I respectfully request the help of the Bureau to protect my home.
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| 02/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I am writing this complaint to address the recent RESPA ( CFPB ) and California Homeowner Bill of Rights ( CA HBOR ) violations to perpetuate foreclosure. Being that this is the primary residence for me and my family, we are afforded additional consumer rights that are being violated by Specialized Loan Servicing.
RESPA ( CFPB ) VIOLATIONS Per the CFPB and RESPA, a mortgage servicer is required to provide a single point of contact ( SPOC ) once the mortgage loan is in the RMA review process. XXXX, the prior SPOC, was removed from the mortgage loan before the 30-day appeal period and no other representative was assigned at SLS. We submitted an appeal that stated that we were presenting new income to open a new RMA review and there was never any missing docs letters that went out nor was there any outreach effort by the assigned single point of contact per our knowledge prior to her removal from the file. This is not only a violation of RESPA but also the CA HBOR.
A sale date is still pending for this Thursday, XXXX XXXX, 2016. We request an immediate postponement due to the fact that we were not afforded our consumer rights per RESPA ( and the CA HBOR as explained below ) and SLS continued on with foreclosure after new income was presented to warrant a new RMA review. Please have SLS halt the foreclosure to allow for a full RMA review to retain our primary residence.
CA HBOR VIOLATIONS We reside in the property located at XXXX XXXX XXXX XXXX XXXX, XXXX, California XXXX, making it our primary residence and affording us the rights within the California Homeowner Bill of Rights ( CA HBOR ). Under the CA HBOR, we are not only guaranteed a single point of contact ( SPOC ) but we are also guaranteed a dual-tracking free review process. Basically, we are required to submit a loan modification application ( RMA ) and the servicer is to stop the foreclosure. Unfortunately, Specialized Loan Servicing did not even process the new RMA that was submitted well in advance for the pending sale date and disregarded submitted documentation to violate our consumer rights and to perpetuate an unfair and deceptive foreclosure.
A sale date is still pending for this Thursday, XXXX XXXX, 2016. We request an immediate postponement due to the fact that we were not afforded our consumer rights per the CA HBOR and SLS continued on with foreclosure after new income was presented to warrant a new RMA review. Please have SLS halt the foreclosure to allow for a full RMA review to retain our primary residence.
We were notified on XXXX XXXX, 2016, that a resolution letter for the appeal was dated for that day and mailed out to us in the regular mail ; the representative that we spoke with named XXXX ( Agent ID # XXXX ) could not guarantee that the SLS response would be received before the home was scheduled for foreclosure, which is undeniably violating in multiple ways, especially when there is a new XXXX pending for review. More time should have been afforded us with regard to a decision of this magnitude. This is further evidence that there have been some unfair, deceptive and abusive acts and practices ( UDAAP ) being utilized by SLS.
Due to the time sensitive nature of this QWR with a sale date pending for XX/XX/XXXX, please expedite your response. Thank you in advance for your assistance with this matter and I look forward to an immediate response.
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| 06/13/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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Subject : Complaint To : Consumer Complaint Agent, Im writing this complaint to complete my previous complaint against XXXX XXXX. Let me make it clear this complaint is about Specialized Loan Servicing. My relationship with this mortgage servicing company began as a result of a previous relationship with XXXX XXXX. In XXXX of XXXX, XXXX XXXX transferred my slander mortgage, onto Specialized loan Servicing. XXXX XXXX had no legitimate interest in my mortgage. In XXXX, XXXX XXXX made some purchases that made it impossible for them to maintain its illegal claim to my Note. XXXX XXXX transferred my account to it subsidiary. Specialized Loan Servicing is a subsidiary of XXXX XXXX. Specialized Loan Servicing began calling me in XXXX.
I asked the customer service representative ; What bank are you servicing this mortgage for? The agent informed me he was unable to disclose this information. He immediately went into telling me about how I had taken out a mortgage in XXXX. I asked him what that had to do with his call. The representative could never answer my questions about who the Note holder was. Specialized Loan Servicing called me day after day harassing me. Each time Specialized Loan Servicing called me, they refused to answer one very simple question, who are you servicing this loan for?
In XXXX my father died suddenly after suffering a XXXX XXXX. I was constantly harassed by Specialized Loan Servicing. I told the agents to stop calling me. Specialized Loan Services never stopped calling, even after I told them I had filed a complaint with the DC Superior Court, they still wouldnt disclose who they were collecting for. Specialized loan Servicing began sending people to my house and my neighbors houses with little notes saying call your mortgage company. I have been harassed and bullied by this mortgage servicing company, who cant tell me who their providing the service for. XXXX XXXX illegally identified themselves as the Note hold on more than one occasion. It was this same type of bullying and harassment that got me entangled into a fraudulent mortgage with XXXX XXXX. XXXX XXXX transferred my non-existing illegal mortgage to its subsidiary attempting to bully me into another illegal contract. I want Specialized Loan Servicing to stop harassing me. I am seeking damages for the emotional trauma Specialized Loan Servicing has caused me. These people continued to call me day after day and refused to tell me why. I told them my father had died and I needed to help my sibling get his affair finalized. The calls from SIS keep coming and still no answers to my questions. The calls continued even after I filed with the court requesting an answer. I filed on XX/XX/XXXX, Specialized Loan Services continued to call and turned up the pressure by sending people to my home as well as the homes of my neighbors. Please keep in mind all the time they are calling and coming by they still have never responded to my question. Who is the holder of the Note you are servicing? Specialized Loan Servicing is not servicing a mortgage Note for any bank. Specialized Loan Servicing is a subsidiary of XXXX XXXX developed to maintain invalid fraudulent accounts established by XXXX XXXX. I have endured unimageable XXXX as a result of XXXX XXXX knock Off, Specialized Loan Servicing. Please use this information to help others who have not yet discovered the con.
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| 04/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I received a letter from XXXX XXXX saying my loan was transferred to Specialized Loan Servicing, and that I should make my next payment directly to them. XXXX XXXX had been taking out my payments weekly. So, I called them immediately because my next weekly payment would be the XX/XX/XXXX. I spoke to someone who took my loan number information, the routing number, and the account number and I authorized her to withdraw {$600.00} because I knew the payments were somewhere aroudn {$580.00} but because the letter got to me so late I didnt want to have a missed payment and opted to pay a little more. She advised me that eventually my account would be set up and that I would be able to do this myself. She confirmed the address where I was to send my checks every week. On XX/XX/XXXX when i received my bank statement I noticed the checks had been cash but the original authorized debit had not been made. I called in, I spoke to them for 30 minutes. It was at this time that I was told that they dont accept weekly payments, so the amounts I had sent in were going towards my principal and I had to make full payments. Already that didnt make sense because XXXX XXXX had the first two weeks of payments, and I sent in the next two weeks of payments to complete the payment due XX/XX/XXXX.
I advised that I had already sent in my first two weeks in XXXX payments. I was given the balance for the XXXX first payment of {$1100.00} and told that since they do not accept weekly payments after that I would have to make my payment on XX/XX/XXXX instead of making these individual payments. I sent in the {$1100.00} check for the XX/XX/XXXX balance, opened a separate account, so that I could put my weekly payments there, and then simply send monthly payments beginning on XX/XX/XXXX.
Starting XX/XX/XXXX, I started receiving phone calls saying that I did not make my XXXX Payment and that the payment I made was to complete XXXX payment. And I needed to make another full payment to catch up on my loan. I told him thats not true, and Iread the cancelled checks to him. He insisted I was wrong. I told him to send me the information in writing and to not call me again. He said oh, Im going to keep calling, until you pay your back payment and then you will be foreclosed on. They have called me every day twice a day.
Here is the breakdown of my payments and when they cleared my account : XX/XX/XXXX XXXX XXXX withdrew {$590.00} XX/XX/XXXX XXXX XXXX withdrew. {$590.00} XX/XX/XXXX check # XXXX cleared. {$600.00} XX/XX/XXXX check # XXXX cleared. {$600.00} ( These 4 payments should have covered XX/XX/XXXX payment ) XX/XX/XXXX check # XXXX cleared. {$600.00} XX/XX/XXXX check # XXXX cleared. {$600.00} These were the two payments that the manager acknowledged and told me I could no longer mKe weekly payments. He told me to send a check for the balance before XX/XX/XXXX and from then on I would have to make monthly payments.
XX/XX/XXXX.check # XXXX cleared. {$1100.00} This would have completed my XX/XX/XXXXpayment, and now I was prepared to make monthly payments starting XX/XX/XXXX since they do not accept the weekly payments.
Right now, I have no idea where my payments went. Im getting harassing phone calls and I am now mailing my XX/XX/XXXX payment concerned about where it will end up. No one has responded to a letter I wrote and faxed over on XX/XX/XXXX.
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| 10/03/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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Web |
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I was divorced XX/XX/2016. During our marriage, my husband would not allow me to pay more towards this HELOC. XX/XX/2016, he brought me a letter he received from SLS that he received XX/XX/XXXX. They changed the conditions of the loan, I am assuming, to finally get the balance of their money. We had only been paying interest on the loan. The payment jumped from $ XXXX/mon. to {$380.00} a month. I contacted SLS and applied for a Loan Modification, which after completing the significantly long application and submitting it with the {$500.00} loan modification fee ( cashier 's check ), the modification was approved and lowered to {$280.00} a month for 5 yrs.. Still a lot of money for a XXXX-year single women trying to keep her home, but I was going to manage. The first payment was due out of my bank account on XX/XX/2016. They took the same " old '' payment out ; I contacted them and they assured me that the new payment amt. would come out XX/XX/XXXX.
It did not, they sent me a bill for {$490.00}! I freaked out and called right away to try and figure out what went wrong. SLS had applied my {$500.00} Loan Modification Fee towards my account like a payment! They took the {$490.00} out of my bank acct. XX/XX/XXXX. Since XX/XX/XXXX, I have battled to try and get my account corrected. I called many times and was reassured they had corrected the issue. To this date, they still have not. I sent them a letter telling them I was contacting your agency to try and get things straightened out and then received a letter from them saying they would get it figured out within the time limits your agency imposes. I have not heard anything further. The XXXX.
monthly payment came out of my account 6 days late ; however, it was for the new amount and I have received no communication in writing that they have corrected my account. I will be uploading probably too much information, but I believe you will see after a review, why I am pulling my hair out that these " supposed '' professionals are unable to make a simple correction to my acct.
It might be a " mute point '' at this time, but I wanted to give it one last try before I accept my " fate '' of paying these people their money so that I can hopefully then get my house refinanced at a lower rate ( if the mortgage industry does not try the XXXX they did in the movie " XXXX '' within the next five years ). I should have gotten this information to you much sooner, but I have had a personal emergency and work a job with long hours in summer months. I just can not understand their stance ; if I handled a customer the way they have handled my account, I would have been fired. I work as an XXXX at a XXXX and provide XXXX daily to my internal/external customers. My boss would have had my head on a plate if I treated one of our customers this way. However, it appears that this is how SLS is doing business. I must have talked with at least XXXX different people in the company and still no help. I even got ahold of an " internal number '' that one of the agents gave me because I was being so persistent and after they reviewed all the info on my " acct screens, '' I think this person knew I was in the right. It did no go good ; I never received the promised call back. I gave up XX/XX/XXXX, because of my work load and health issues. I pray that CFPB will help me correct my account.
Thank you for listening.
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| 02/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In the beginning of XX/XX/XXXX - sometime around XX/XX/XXXX - Specialized Loan Servicing ( SLS ) of XXXX XXXX, CO advised me in writing that I was delinquent in payments for the mortgage I have on rental property ( formerly a personal residence ). The mortgage with SLS ( which was purchased by SLS from another company ) is for P & I only. I do not recall when my husband and I originally closed on this mortgage, but I believe it was somewhere around XX/XX/XXXX or XX/XX/XXXX. SLS is attempting to collect monies for an escrow to pay property taxes and insurance. I have always paid my mortgage payments on time, and for the past several years, the payment has been made prior to the due date.
In XX/XX/XXXX, SLS would repeatedly call me when I was at work wanting to collect funds from me to bring the account current, even though I told them I did not owe the debt. I had to request they cease communicating with me by phone because I was getting called multiple times per day/per week from their employees. After that request, everything was done in writing.
I have always paid my own property insurance and property taxes. Proof of payment has been provided to them via my attorney. However SLS continues to pursue and has been reporting to various consumer reporting agencies that I am delinquent in the payment of my mortgage which has negatively impacted my credit score. SLS has repeatedly failed to provide documentation that proves I owe them monies for an escrow account, has failed to provide information as to the specific paragraph in the original mortgage that states I owe monies for an escrow account.
Unable to resolve the situation on my own, I retained an attorney in XX/XX/XXXX to settle this matter with SLS, but SLS was refusing to speak with the attorney. I then retained a different attorney in XXXX of XXXX. My current attorney has made repeated requests to SLS to remove this reporting from consumer reporting agencies, but SLS failed to do so, and her requests for proof of the debt have gone unanswered.
SLS recently sold the mortgage to another company, and I am concerned that this new company will also be reporting a debt, that I believe, is not owed. I would like SLS to remove all reporting of this debt from my credit report until such time it is proven that I do in fact owe the debt. I have no problem paying my debts - I have a problem with false reporting.
I am hoping that you can do something to get SLS to stop reporting an unproven debt to the various consumer reporting agencies. I continue to receive monthly statements from SLS that shows a past due balance ; SLS continues to apply my P & I payments to an escrow account then applies the remaining balance to my P & I.
Communication I received from my attorney on XX/XX/XXXX indicating, per SLS : " They said that as of today ( XX/XX/XXXX ) that there is a balance due to them in the sum of {$830.00}. They say that {$83.00} of that amount is for late fees. The remaining funds reflect payments due in XX/XX/XXXX and XX/XX/XXXX.
They acknowledge that they have received the sum of {$170.00} that has not been applied yet. I instructed them that they need to apply that all to the principal and apply that as of the date that they received it. '' Lastly, SLS is now sending communications of the debt to my husband 's place of employment, rather than to our home address.
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| 01/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I initiated a payment through my bank 's online bill pay feature ( XXXX XXXX ) on XX/XX/XXXX. I decided on XX/XX/XXXX to try to refinance the mortgage with a new company at a lower interest rate. During the application process, I discovered that my XXXX payment was not reflected on my mortgage. I called the mortgage company XX/XX/XXXX ( the first day they were open after a weekend and XXXX day ). They advised I'd have to send proof of payment and non-refund. I printed out entire banking history from my account for all of XXXX and XXXX, provided them with a bank statement covering the period of time in question, a transaction history of all the payments made to them for the past 2 years. I emailed all of this information to XXXX per the instructions given to me on the phone on XX/XX/XXXX at XXXX XXXX. Then I contacted my bank and the bank verified that it was made and had not bounced back for any reason. The next day ( XX/XX/XXXX ) I called Specialized Loan Servicing to verify they had received my information and that they would be working on finding my payment. They said they did receive the information and their turn around time was looking like 55 days. I told them that this is unacceptable and that this would require me to make 2 more payments and have them held in suspense or at least partially in suspense because the payments would cover a full month owed for XXXX now that late fees had been accrued. I advised them that I was trying to refinance my mortgage and that this would be detriment to me as negative marks on my credit for a late mortgage payment. I asked to speak to a supervisor and was told that wasn't possible. From there I was told they would do what they could to advance my issue to a supervisor and the cashiers department who would be investigating my claim. This was XX/XX/XXXX. I have called twice daily since that time and been told by each person I've spoken to that they will escalate this to a supervisor and the cashiers department, but as of the time of the phone call nothing has changed. In the meantime, the collection letters and phone calls have started coming in and the notice of my rights to payment counseling. This is insulting. My credit score is nearly 800 and I pay my payment 5-10 days early every single month. I am now accruing additional interest charges through no fault of my own, and no one will let me speak to anyone other than the customer service people. Today ( XX/XX/XXXX ) I was told that I didn't submit my information until XX/XX/XXXX which didn't match the email I sent XX/XX/XXXX, so I expressed my displeasure with their inaccurate record keeping. Also, on XX/XX/XXXX, I did compose a letter explaining to them that this was tortious conduct and that I would be retaining an attorney in 3 business days if this was not being remedied sufficiently. After my call today ( XX/XX/XXXX ) I was told " That's the chance you take when you make an online bill payment ''. In the 25 years that I've been using my bank 's online bill payment, NOT ONE time has a payment been late or gone missing. Again I stressed the damage that is occurring to me with added interest and late fees. How can I send a XXXX payment that will only be held in suspense because it doesn't meet the total due for XXXX? The snowball is now rolling down the hill and this will become ugly quickly. I need help, PLEASE!!!
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| 09/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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SLS LN XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX Short sale was started with SLS on XXXX/XXXX/XXXX. An offer for $ XXXX was submitted. A BPO was completed by SLS and the offer was countered to $ XXXX.
We submitted the following value dispute documents on XXXX/XXXX/XXXX : XXXX. Letter from Buyer regarding property condition 2. Contractor Bid from XXXX XXXX 3. Contractor Bid from XXXX XXXX XXXX 4. Plumbing Bid from XXXX XXXX 5. Contract or Bid from XXXX XXXX XXXX 6. Site Investigation Report -- - this was an evaluation done by an independent third party 7. XXXX XXXX County Records Search 8. Photos showing damage This information resulted in a counter offer of $ XXXX. A fully licensed appraiser was hired ( not by SLS ) to complete an appraisal by a Licensed Appraiser. ( SLSs valuation was done by a BPO agent not a licensed appraiser. ) ****This appraisal came back at $ XXXX.
The following items were submitted via fax to SLS on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. These items were also emailed to SLS on XXXX/XXXX/XXXX.
1. All of the items above, sent on XXXX/XXXX/XXXX XXXX. Appraisal ( done by a fully Licensed appraiser ) 3. Market Comparables showing sold comparables pricing in low $ XXXX range My conversation with the SLS rep today, XXXX/XXXX/XXXX, indicated that SLS has deleted several items from the faxes and emails, namely the Site Investigation Report. ***SLS HAS WILLFULLY DELETED DOCUMENTS that have constituted the Valuation Dispute package we have submitted. THIS IS UNACCEPTABLE.
Furthermore, the BPO agent, XXXX XXXX, has already been involved in several cases of valuation fraud in regards to other valuations he has completed. He is an REO agent and it is obvious that he commits this fraud in order to secure the listing ( and the subsequent commission fees ) from the servicer after the foreclosure.
We have had these same valuation issues with the property at XXXX XXXX XXXX XXXX also serviced by XXXX. This is another short sale we are working on where XXXX XXXX has willfully commited valuation fraud. Please see attached letter from the Listing Agent on this property which outlines each material fact that XXXX XXXX has omitted from his valuation of the property on XXXX XXXX XXXX ( NOTE : there are SEVEN MATERIAL FACTS OMMITTED BY XXXX XXXX on the valuation for XXXX XXXX XXXX alonethe biggest issue being that it is a mobile home and he is calling it an SFR ) Also please see the photo of the pool, which he completely omitted from his valuation. ( XXXXXXXX XXXX was provided with all information regarding the condition of the home and he has purposely omitted these items from his valuation. ) We currently have both State and Federal complaints filed against XXXX XXXX on this property alone. -- -See attached for Deerhorn : 1 ) Interior BPO done by XXXX XXXX , 2 ) Letter to XXXX from the Listing Agent, & 3 ) photo of pool.
Secondly, due to the issues with XXXX XXXX valuation of the property at XXXX XXXX XXXX, we have become aware that XXXX XXXX is currently involved in a pending lawsuit on another property with this same buyer.
Im very surprised that SLS would use someone being sued for Valuation Fraud.
We at XXXX XXXXXXXX XXXX have come across three separate valuation fraud issues with XXXX XXXX in the last month alone. These can not possible be the only complaints against him in this state.
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| 01/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a follow-up to previous complaint # XXXX against Specialized Loan Servicing, LLC.
After over a month of trying to get the amount due to reinstate our mortgage, we finally thought we were making progress. However, more obstacles were put up by SLS.
On XXXX/XXXX/XXXX ( Saturday afternoon ), we received a letter in the mail from SLS giving us the payoff amount to reinstate our mortgage. The date on the letter was XXXX/XXXX/XXXX, the postmark on the envelope was XXXX/XXXX/XXXX ( meaning the letter was held for a full week before mailing ). The expiration date on the payoff was XXXX/XXXX/XXXX ( a national holiday ). This made it impossible for us to wire the payment on time, as the banks were closed during this entire amount of time. ( payoff statement attached ) Then, on XXXX/XXXX/XXXX, we received an email from XXXX XXXX XXXX ( representing SLS ). This email had a completely different reinstatement payoff amount ( and to them, instead of SLS ), but the payoff expiration was for the VERY SAME DAY ( XXXX/XXXX/XXXX ). We immediately called XXXX XXXX XXXX to get the correct payment amount, so that we could immediately get to the bank and make payment ... XXXX told us not to make the payment until he got back to us with the correct amount ... He never got back to us. ( emailed payoff statement attached ) On XXXX/XXXX/XXXX we called XXXX XXXX XXXX, but they did not have any new information.
On XXXX/XXXX/XXXX we called XXXX XXXX XXXX to again attempt to get payoff amount. Talked with XXXX who told us that the expiration date had passed, payment would not be accepted. She said she would contact SLS to get approval despite date. She emailed SLS multiple times, but did not get a response. She said she 'd get back to us.
Same day ( XXXX/XXXX/XXXX ) we called XXXX. Spoke with XXXX, who transferred the call to Customer Resolution. They transferred us to XXXX, who told us he would figure it out ... Put on hold ... He came back and confirmed our information, then put on hold again for nearly an hour. Transferred multiple times before speaking with XXXX. He said he had no idea what to do. Transferred call to Executive Service Team and put on hold for another XXXX mins. Finally spoke with XXXX, who agreed that the expiration date on the payoff was too short. She transferred us to another department for another reinstatement quote. Spoke with XXXX, again put on hold for XXXX mins. while he reviewed loan. Were told that a new reinstatement quote would have to be submitted. We were told that the new quote would be available on XXXX/XXXX/XXXX, and that they would mail it. We were also told that if we called on XXXX/XXXX/XXXX, we could get amount over the phone. We will call back on XXXX/XXXX/XXXX.
PLEASE HELP US! This endless cycle is now beginning again. When we call back on XXXX/XXXX/XXXX, we assume, like last month, we will not be able to get a correct amount, and by the time we do, it will be too late. We can only assume at this point that SLS is purposely delaying and planning on assigning a foreclosure date. We have never seen such a level of deceit and/or ineptitude. We have spent countless hours on the phone. We are staying diligent, trying to save our home, but can only assume that others going through what we are, could be giving up all hope.
I have attached the quotes from both XXXX XXXX XXXX XXXX SLS..
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| 10/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello. My name is XXXX XXXX. My lender is trying to foreclose on my home despite disputes and evidence of payments.
Here are the chain of events.
-XXXX XX/XX/XXXX XXXX XXXX offered assistance to account holders. I checked a box bank account online to receive 90 days forbearance/deferment. The 3 months were supposed to be added to the end of the note. That simple.
-XX/XX/XXXX offered and additional 90 days after the first period expired. I resumed making payments AFTER the the initial period though. Payments are attached.
-At the end of the 90 days I resumed making payments for mortgage BUT XXXX XXXX automatically enrolled me in an additional 90 days program. I do not recall selecting this option.
- I continued to make payments through XX/XX/2021 to XXXX XXXX -XX/XX/2021 I received correspondence that the note was transferred to SLS back in XXXX and a past due statement. I called SLS and XXXX XXXX and spoke with separate agents who advised that all information had not been transferred from XXXX XXXX and they were still working on it. The rep at SLS confirmed I should not begin making payments around XX/XX/2021 because they needed to research further.
-XX/XX/XXXX severe illness leading to multiple hospital visit/stays. I have evidence and records but do not think my personal health history should be attached to this complaint at this stage -XX/XX/XXXX sent payment for XXXX payment rejected by SLS -XX/XX/XXXX payment not cashed by SLS which made me assume that it was not time to pay my account yet.
I have been very XXXX since my initial outreach AND out of town. I recently started going through my mail and discovered that there were intents to foreclose on the home, which was weird to me. Since late XXXX, I have attempted to make payments via SLS online portal but have been locked out.
I called the company today to find out what was going on and now told that I am 369 days in arrears. Payments were made to XXXX XXXX directly until XX/XX/XXXX and I followed up about the matter in XX/XX/2021. Since the time I'm supposed to re-start mortgage payments, SLS and XXXX XXXX have not accepted payments. It's as if they are deliberately trying to take the home. The young lady who helped me " XXXX '' was helpful and thorough, BUT there is a possibility today 's payment still won't be accepted bc SLS/XXXX believe the mortgage to be behind by one year.
1. I am not a year delinquent 2. SLS/XXXX XXXX appears to have a messy transition with XXXX XXXX accounts and did not receive updated information 3. The research between the companies is not being done- I am being asked for XXXX XXXX documents related to the deferment that I am having a hard time getting ( yes, I did outreach to XXXX persons and SLS persons who said they would work on this ) I am extremely frustrated because...
1. Notice of the transfer from XXXX XXXX to SLS/XXXX XXXX was not sent, nor received until well after the transfer date of XX/XX/2021 2. SLS/XXXX XXXX says I'm behind 360+ days, but I'm not 3. Neither party seems willing to review the historical data in order to RESOLVE the problem. I'm now being told I have to request mortgage assistance when I DON'T ACTUALLY NEED IT!
I just need to pay my mortgage for the last four months to honor the agreement with SLS but can not do it. Does this make sense? Why are payments being obstructed?
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| 06/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Good evening, On XX/XX/XXXX I sent a payment of {$10000.00} for a payoff payment for my home mortgage loan. Specialized Loan Servicing is my mortgage company, they denied my payoff payment because it was not a certified payment or wire transfer. I spoke to a customer care representative by the name of XXXX, who stated that out of the {$10000.00} they could apply {$9000.00} to the principle and then refund the remaining balance of {$1500.00} by check back to me and with that we would in return either send a certify payment or wire transfer to SLS for the payoff balance.
On XX/XX/XXXX I received this information : Subject : Payoff Customer Specialized Loan Servicing to : Sent : XX/XX/XXXX XXXX XXXX Hello, This message is to inform you we are in the process of returning funds received on XX/XX/XXXX in the amount of {$10000.00} certified funds required to close the loan. You can request to have a payoff quote generated by selecting the purple Payoff Quote button located on the right side of the home screen on the online portal. The Payoff Statement will have the information on how to submit payoff funds through wire transfer or cashier 's check. Thank You, XXXX XXXX ID : XXXX SLS accepts calls from relay services on behalf of hearing impaired borrowers. If you have questions that are general in nature, you may utilize our new virtual agent, XXXX. Simply click on Ask XXXX wherever the banner appears. A dialogue box will populate allowing you to pose your questions. XXXX will search our database and provide you specific information without the need to search the site.
After receiving this information I called the Costumer Care contact number on XX/XX/XXXX and spoke to a Costumer Care Representative by the name of XXXX XXXX XXXX to acquire if SLS had mailed out my refund check of {$10000.00}. XXXX informed me that my funds were siting in a Cash Fund area and that to complete the process of returning my funds of {$10000.00} it wouldn't be completed until the XXXX of XXXX and at that point maybe a check would be sent out. I asked to speak to a Supervisor, XXXX informed me that they do not have Supervisors that work for the company and that I would have to wait till the process was completed.
Later same date I called back and talked to a Costumer Care Representative XXXX XXXX XXXX, I explained the situation I was having to XXXX and asked him is they had any Supervisors I could talk to if he could not resolve my situation. XXXX replied with that the company does, but he would have to either email her or call her and that she would only respond if she felt like if she needed to. XXXX was very thorough on checking the status of my loan account and did inform me that it take 20 BUSINESS DAYS to complete a process to refund my check back and that they purposely with hold funds so that you have to make a monthly mortgage payment.
My payoff quote is good till XX/XX/XXXX in the amount of {$9600.00}. My refund of {$10000.00} will not get to me in time to reach the time line of XX/XX/XXXX with out having to request another payoff quote, SLS is forcing me to have to make a monthly mortgage payment of {$2200.00} on XX/XX/XXXX so that they can continue collecting interest from me.
No where in the information I received from XXXX XXXX ID : XXXX on XX/XX/XXXX that it would take XXXX business days to be refunded my money.
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| 09/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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iin XXXX XXXX XXXX loans promised us a fixed mmortgage on {$730000.00}, and promised payments did not exceed {$2800.00}. We were willing to put down XXXX to {$240000.00} down payment however XXXX told us not to in the finance the ppurchase without telling us that they were also including a XXXX mortgage which we learned about years later. We filed the lawsuit in XXXX XXXX court as well as state courts and we been up and back and appellate courts. tthe charges have been racketeering, fraud, unfair business practices, XXXX, RESPA and other violations.
In XXXX specialized loan servicing SLS, took over servicing of the loan from Bank XXXX XXXX and when we informed him of the ongoing litigation they promised to hold off any default or other activity until litigation was complete and for the 5 years we 've heard nothing from them until XXXX weeks ago they recorded notice of foreclosure without any forewarning which is a clear attempt to co-hearses to sell the home. The significant point here is that there was fraud in the origination and servicing of the loan and we are litigating that. None if SLS was willing to live up to the promises of XXXX and forgive the interests that has accrued we would be willing to modify the loan or go through some of the process to work something out however they do not appear to be interested in actually working out a solution which is going after the equity and our home.
Additionally we have learned iin over 7 years of discovery and the court 's that neither Bank of XXXX or nor anyone else could produce the actual note or the holder in due course. We needed to know who the XXXX is so that we can deal directly with them to negotiate the actual loan that we were promised in XXXX and to eliminate any further fraudulent activities by these predatory servicers. SLS has presented us with documents which are falsified in that they actually are saying that they have authority to be the servicer but they were not appointed the servicer by the actual holder in due course, that is the actual noteholder. SLS in turn has falsified additional documents by substituting a trustee assignment to XXXX XXXX out of XXXX California who is working with aa foreclosure Mill firm XXXX, XXXX XXXX XXXX.
SLS has been aware of the fraud since at least XXXX, and its latest actions in XXXX XXXX demonstrates that they are attempting to force us to sell so that we can satisfy the lien from the first mortgage which in turn would ccause us to lose the home which we actually do not want to sell and to which we are holding onto until the litigation is completed and a jury rules XXXX where the other for the parties.
You can XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX see XXXX of the reversals which have occurred in both federal and state appellate courts. wwe are back in the appellate courts and are again hopeful that we will be receiving reversals in those cases however for a noun we need for an investigation to be performed upon SLS servicing practices and particularly in this case SLS making the representation that they will not pursue any debt collection efforts during the pendency of litigation, and noun hits us with not only the notice of foreclosure but that they have been accruing interests for these years to which they had promised to suspend during the pendency of the litigation.
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| 10/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
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I am writing this letter on behalf of my mother, XXXX XXXX. The loan my mother has with SLS ( Specialized Loan Servicing ) was transferred from XXXX XXXX XXXX in XXXX. Initially I had sent a complaint ( # XXXX ) regarding the servicing and processing of the loan. On XXXX, SLS received {$72000.00} from HHFP ( Hardest Hit Funds Program ) to bring the loan current. This is unfortunate because the money was not applied to the loan immediately but funds were placed in " Unapplied Funds ''. On XXXX {$52000.00} was applied to the account leaving a difference of over $ XXXX difference not being applied to the delinquency but the funds placed in " Unapplied Funds ''. The unpaid principal balance ( UPB ) of the account has gone from {$110000.00} to {$55000.00} to {$110000.00}. On XXXX XXXX, XXXX, all funds were reversed from the account and the UPB goes back to {$110000.00}. Various amounts have been applied to the account as well as various amount from unapplied funds being applied to the account. On XXXX XXXX, XXXX, {$54000.00} applied to UPB of {$110000.00} balance then reduced to {$53000.00}. Between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX the UPB has fluctuated between {$53000.00} and {$53000.00} then on XXXX/XXXX/XXXX the UPB went back to {$110000.00}. On XXXX/XXXX/XXXX all funds were reversed again from the account showing the XXXX as {$110000.00} and not {$110000.00}. On XXXX/XXXX/XXXX {$48000.00} applied to account leaving the UPB as {$57000.00}. During the dates of XXXX/XXXX/XXXX to XXXX/XXXX/XXXX all payments received have been reversed from the account once again. During the period from XXXX/XXXX/XXXX until XXXX/XXXX/XXXX this account has not been brought current. Funds have been received, loan modification documents received and returned to the mortgagee ( SLS ) and yet we are still having the same problem. The statement for XXXX XXXX indicates a past due amount of {$22000.00} and the monthly payment in the amount of {$730.00}. My mother has been making the payments in the amount of {$300.00} as requested by SLS and in accordance with the loan modification agreement signed XXXX yet arrearages continues to generate along with other fees applied to this account by SLS. I telephoned the Executive Services on this date ( XXXX/XXXX/XXXX ) spoke with XXXX # XXXX, I was informed the account was current and that my mother needed to send {$610.00} then loan modification would be in effect and SLS would recast the loan amount accordingly. XXXX stated that there was {$430.00} in unapplied funds which could be applied to the payment and {$170.00} needed to be sent in by my mother to make up the difference for the {$610.00}. I tried to explain to XXXX that my mother had already sent in {$300.00} which was applied to the account on XXXX/XXXX/XXXX and this was the amount in accordance to the Loan Modification agreement with my mother. SLS continues to generate " Notice of Intent to Foreclose '' letters, monthly statements which show an arrearages, perform property inspections and charge {$11.00} to the account ; all of the fees as well as letters are automatically generated because SLS has not calculated the correct amount of money received ( XXXX/XXXX/XXXX ) and posted the corrects UPB. Additional fees have been generated to the account because SLS has been incompetent in correcting this issue going on a year.
|
| 08/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
|
We are facing foreclosure on our home we have owned for almost 25 years because we were negatively impacted by XXXX. Our mortgage lender Specialized Loan Servicing is aware of our struggles and they have refused to offer us a chance to resolve the past due payments and is demanding that we reinstate our past payments. Our hardship has been fixed and we have the ability to make the regular payments but need help with the past due amount of $ XXXX. When we call their agents to ask for help since we have a XXXX mortgage loan and our hardship was XXXX related and they tell us sorry, nothing we can do, you need to pay us off the late payments or we are going to foreclose. We got a letter from their Attorney a month ago and they said that we need to pay back the whole loan which is over {$100000.00}. This is wrong! Our mortgage loan is delinquent due to economic hardship caused by the XXXX pandemic. I have tried to resolve this matter with XXXX for close to one year but have run into brick walls as they have refused to play by the rules or provide our family with access to assistance programs. Our hardship is resolved, my husband is back working full time and we have had a change in financial circumstances and are able to make our regular payment, the issue is the past due payments that are continuing to accrue and push us into foreclosure.
My husband was working as an operations manager for a freight company but due to XXXX his hours were reduced. We applied for and were approved for a loan modification in late XXXX and made the trial payments. However in XX/XX/XXXX my husband was laid off from his job. We continued to make payments even though we were in dire financial straits. My husband was able to find a new job a few months later but took a {$25000.00} per year pay cut. My husband later became sick with XXXX and missed about a month of work from that. We also have an autistic son XXXX who is non-verbal. During the pandemic lockdown he was very upset about the change in routine and Zoom school and at times he became very aggressive and frustrated and XXXX would need to take time off from work to be at home to help me care for him. We were struggling but always managed to make the next months payment. We called in to ask if we could be considered for any programs since my husband had lost his job right when we got the last modification and his new job paid much less and he missed a lot of time due to XXXX. Their agents said there were no options available. The last payment we made was XX/XX/XXXX. We did not have the funds to pay in XXXX, which worried us but we thought we could catch up. Then were received a notice of intent to accelerate and now they refuse to accept our mortgage payment and have referred us to law firm for foreclosure. I am surprised that XXXX can get away with this and treat struggling homeowners like this. We have had a significant change in financial circumstances. XXXX is working full time and now my adult son XXXX who lives with us is also working full time and contributing towards the household which helps to offset my husband 's pay cut, in addition to XXXX benefits we receive for XXXX. We have the ability to pay and our hardship has been resolved. The issue is that XXXX is refusing to work with us or provide access to programs to address the past due amount and that
|
| 05/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
To whom it may concern : I have been a victim of bad lending practices by Specialized Loan Servicing, LLC. I am sending this letter to complain about my bad experience with Specialized Loan Servicing, LLC is holding my home mortgage hostage to force me to pay the additional unexplained total interest charge of {$26000.00} that was added after the date of discharge of the Chapter XXXX bankruptcy.
The original principal balance on my second mortgage loan was {$64000.00} on the date of Chapter XXXX discharged. Per Specialized Loan Servicing, LLC, to date the total amount due now is {$91000.00} and it will keep increasing if I will not settle the total full amount due.
When we ( I and my authorized third party person ) tried to settle the second loan mortgage with Specialized Loan Servicing, LLC, they are giving us the run around and indirectly told me reassuring to foreclose my home when the time is right ( my family and I lived in this house since XXXX ).
Apparently, on XX/XX/XXXX Specialized Loan Servicing, LLC, told my authorized third party person that they never corrected their records to code loan # XXXX as discharged in bankruptcy and made the principal balance to XXXX and remove all interest so the lien amount will have no interest added. Also, they told my authorized third party person that SLS are correcting the error now and said it may take one week approximately around XX/XX/XXXX to show on their system. ( As of today XX/XX/XXXX that correction never took place ).
On XX/XX/XXXX my authorized third party person called SLS to follow-up about the correction they promised to us, however per SLS, LLC they are still reviewing and its with their dispute department they said to expect an answer by EOB XX/XX/XXXX ( To date as of XX/XX/XXXX that never took place as expected ).
On XX/XX/XXXX my authorized third party person called SLS and there is no update as expected. Per SLS to expect a call from SLS manager that is handling the dispute by next day or so. ( SLS never called back my authorized third party person as expected ) On XX/XX/XXXX my authorized third party person called SLS and per SLS they do not have the dispute and they only reviewing my authorized third party person 's complaint that he made against a supervisor for not letting speak to the department handling this. Per SLS I would need to make a written dispute contesting the interest that has been added. Unfortunately we are back to square one!
On XX/XX/XXXX EOB I have signed the Letter of Dispute requesting SLS to correct and provide me a corrected payoff statements via my authorized third party person fax number.
XX/XX/XXXX, unfortunately we are back to square one again! Please help!
I am well aware that once the secured loan has been discharged in bankruptcy XXXX, I am no longer liable to pay the note, however the lien is " enforceable ''.
However, what I don't understand is that Specialized Loan Servicing is holding my home mortgage hostage to force me to pay the unexplained charges of {$26000.00} which this unexplained interest is growing on the lien itself if I dont make a settlement now. I am not selling my property as my wife and I have XXXX younger children and our concern is with them staying near their schools. I am hoping to save my home as this home is our only asset when we reach our retirement age.
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| 10/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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Web |
|
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To Whom It May Concern In XX/XX/XXXX, since our house was upside-down, we began to try to acquire a Loan Modification on our home through a company called XXXX XXXX XXXX. After losing {$2500.00}, we started to work directly with XXXX, who recommended we stop making our house payment so we could qualify for the modification.
I called regularly to make sure the lender had everything they needed from us. It was a very stressful process because it seemed one department did n't know what the other one was doing. I would always respond with whatever information was requested.
In XX/XX/XXXX, we were put on a trial program and we paid each and every payment on time and in full. However, XX/XX/XXXX, I was told we had been denied the Loan modification. I did n't understand because I had provided all documents and made all payments. I was told to keep making the payments. I did so.
By XX/XX/XXXX, we were still paying, and the company I was working for had to downsize and laid-off many of the sales staff, including me. I went on unemployment. At this time, however, XXXX was working more and XXXX, our loan contact, stated that all she needed was XXXX more paystubs, which we provided. We faxed his pay stubs as requested, and a letter from XXXX 's employer. In addition, we faxed my unemployment information. I never heard from XXXX again.
XX/XX/XXXX, we were still paying, and I was told we had been denied our modification and that we would have to reapply. At this time, SLS became involved in the situation.
XX/XX/XXXX, we decided to go to an attorney to follow-up on our Trial Loan Modification payments. We were told that none of the trial payments went to the principle of our loan. In other words, none of the 16 months of payments, at $ XXXX/month ( almost {$34000.00} ), were applied to our mortgage. We checked our statement and, sure enough, you showed we had not paid on our mortgage since XX/XX/XXXX!
We have faithfully done everything you requested, and still it is not enough. During XX/XX/XXXX-XX/XX/XXXX, we were very serious about saving our family home, but after all of this, we decided to sell the house through a short sale. We started the process XX/XX/XXXX. We have worked with SLS on a short sale for over 18 months, getting, and losing, several buyers. We were told dozens of times that our packet was complete, just to be told the next week that another document was missing, or needed to be edited. On XX/XX/XXXX, we were provided with an Affidavit from SLS, and asked to return it ASAP. We returned the affidavit on XX/XX/XXXX. On XX/XX/XXXX, SLS confirmed that they had all documents they needed for the short sale packet, except for an updated BPO. Because of this, they stated that rather than order a XXXX, they would close the file. I offered to refer them XXXX agents that could handle the BPO for them, and they refused to cooperate, and closed the file. I filed a CFPB complaint to get them to reopen the file. Then, they told me that HAFA was declined because all of the documents were not in the file by XX/XX/XXXX, though they stated the only item missing was the BPO they needed to order. We have had several years of mishandling of this file from SLS, and now they want us to give them the last bit of money that we need to be able to relocate because they have stalled over and over again.
|
| 05/07/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
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They waited 8 years to start the foreclosure process. They waited like snakes in the grass. They waited until there was some equity in the property. But you didn't consider that I AM A VICTIM OF PREDATORY LENDING BY THE FOLLOWING XXXX XXXX, XXXX XXXX XXXXXXXX, SLS XXXX XXXX. The pattern is obvious. You charged me more than what I owed now I am giving you the option of returning the {$35000.00} you stole from me. You forced me to pay {$93000.00} or threatened to take my home, the debt was {$55000.00}. You even sent offers to settle at {$32000.00} or less.
I was sent a slew of loan modification denials. Denials for programs I never even applied for. I was told by the woman they call XXXX she clearly stated that SLS has no intention of providing me a loan modification or loss mitigation remedy. She made that comment via phone weeks before these denials even got to my mailbox. I went over my financials with a HUD counselor, we both agreed that I have a {$600.00} surplus, after paying my primary mortgage. Knowing the DREADFUL culture of SLS along with the millions of negative complaints here on the CFPB website, I also knew they had no intention of granting me a workout. SLS 's process of offering and inviting consumers to apply for loss mitigation options, only because the law requires them to. Ultimately they then creating blocks to be evaluated for loss mitigation options are there likely to deceive consumers. SLS pattern and practice. I AM A VICTIM OF PREDATORY LENDING BY THE FOLLOWING XXXX XXXX XXXX XXXX XXXX SLS XXXX XXXX XXXX A department investigation concluded that XXXX loan officers and brokers charged higher fees and rates to more than 200,000 minority borrowers across the country than to white borrowers who posed the same credit risk. XXXX also steered more than 10,000 minority borrowers into costly subprime mortgages when white borrowers with similar credit profiles received regular loans, it found. Predatory lending becomes a crime in California when the lender manages the loan transaction to extract the maximum value for itself without regard for the borrower 's ability to repay the loan. Generally speaking, there are two features that are common to most illegal predatory lending schemes. These include 1. target marketing to households based on illegal, discriminatory practices such as race, ethnicity, age, and/or gender that are unrelated to creditworthiness, and 1 unjustifiable and unreasonable loan terms that maximize the lender 's potential earning capacity at the expense of the borrower. I was given two interest-only loans, my white neighbors got normal loans. The scheme was designed against minority homeowners, XXXX people, so that 10 years later they can circle-back-around and steal everything you worked for. SLS inherited XXXX culture, still targeting XXXX people with no regard. I'm demanding the {$35000.00} the interest you charged me. Here is your chance to pay me. I m also aware If your mortgage documents clearly show that your lender violated the TILA, you may have legal grounds to file a lawsuit. Victims who file a civil lawsuit against their lenders and win can collect monetary damages. If your predatory loan was a mortgage, you can collect up to twice the sum of finance charges your mortgage company levied against you. I am in contact with legal counsel.
|
| 10/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I applied for and was approved for save the dream ( haf ) in XX/XX/XXXX. I applied in XXXX at which time I was 2 months behind. By the time I was approved, I was 5 months behind so rather than pay 5 months, XXXX paid just the amount showing on the application as being late, not the amount late after the application was finally processed. I provided XXXX the requested documents to show this on 3 occasions and according to SLS mortgage their one Haf guy did as well. Subsequent monthly payments were sent starting in XXXX as well. As of XX/XX/XXXX, none of those payments were posted yet. None! I was called every 3 days, sent foreclosure papers twice and in XXXX I had storm damage to my home and my insurance issues the check to me and SLS mortgage. {$28000.00} to fix a massive hole in my roof and all the siding because there was no wrap beneath the siding. Yet again, because they had no information about HAF being applied on my account, they refused to release the check even though Id already had a contractor order items. During the 5 weeks I spent hours on the phone, my roof leaked into my home and destroyed my upstairs flooring ( my expense ) and once siding was gone on part of my house, the wood was getting wet and I had to pay for XXXX sheets of wood that rotted. They finally posted the initial back funds ( short the 3 months they say they requested in XXXX & XXXX ). Meanwhile the forebearance ended and I was denied anything more than the 6 months I used. It took them nearly 2 months to post each monthly payment and I got calls every 3 days and even recently got a foreclosure notice ) and as of XXXX I was to pay again. I did. But because I was supposedly late ( those 3 payments still missing somewhere between SLS and Save the dream plus my mortgage went up {$30.00} so they didnt request that from XXXX either even though I sent it to both ). Because Im noted as being late, Im locked out of paying online so I was forced to call and be berated for being 90 days past due. I said and recorder ( and they confirmed in their recording ) that I was paying XXXX. That night my account was overdrawn bc they took 4 payments out of my bank account. I had to stop payment. No one EVER answers at STD so getting help there is futile and I cant talk to anyone in the HAF area at SLS and now Today- I get a message SLS reported me as 90 days late to all the credit bureaus. My score went from XXXX to XXXX almost XXXX points! I already got a notice my car/homeowners insurance will be cancelled and Im sure the job I was applying for wont hire me either.
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX due to the harassment, the misinformation, the lack of help- now theyve ruined my credit. I literally have nothing now all because SLS cant process HAF correctly. They didnt even allow me to do forebearance while on HAF more than 6 months even though its their fault they arent keeping up with the requirements outlined in the Treasury HAF guidelines. I want this resolved and I want the negative information removed immediately from my credit report. My beloved support XXXX XXXX was diagnosed with XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SLS and Save the dream are absolute nightmares!
|
| 07/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing ( SLS ) recently purchased my loan from XXXX XXXX. They have consistently lied to me about records, amounts and services.
The loan was transferred in XX/XX/2021, I received no documents from SLS, only from XXXX XXXX about the transfer. When I contacted SLS to make payment in XX/XX/2021 the representative was evasive when I asked about the lack of any formal notice from them.
To this day, XX/XX/2021 I have still never received the welcome package.
In XX/XX/2021 I set up payment for the mortgage via their online portal. I entered my checking information, verified it and made payment. A few days later I noticed they had not deduced the money from my account.
I logged in, verified the account was correct and called their toll free number. The representative insisted that I had made a mistake entering my account number even though I was looking at their own interface showing the correct last 4 numbers of my account. The representative then read back to me four numbers transposed, NOT what was showing on their own system in front of me. I informed her she was incorrect and she became rude and defiant. Tensions escalated and I ended the call, entering the account number a second time into their system and making a second payment.
The second payment went through. After logging in the next day, the last 4 digits of one of the entries suddenly now shows transposed numbers as she had read over the phone. I am left with no other conclusion other than Specialized Loan Servicing intentionally changed my account information to make me miss a payment.
XX/XX/2021, I received a " second notification '' that Specialized Loan Servicing had no record of my condo flood insurance stating that they would purchase expensive insurance a few days from the letters mailing date if I did not provide proof of insurance.
I never received the first letter. Specialized Loan Servicing appears to habitually not mailing customers important documents and then attempting to charge exorbitant fees as a result. I uploaded the proof of insurance to their portal and as of this writing and have not heard back.
XX/XX/2021 - I called to setup bi-weekly payments. After going through the process with the representative on the phone, at the end she asked me for my full routing and account number even though the account is on file with them, she then asked if I wanted to set up monthly, semi-weekly or bi-weekly payments. The entire call had been about setting up bi-weekly payments. Specialized Loan Servicing then charged me a mandatory " convenience fee of {$12.00} '' to process the payment request over the phone which I could not process any other way.
I believe that Specialized Loan Servicing engages in malicious and criminal behavior in an attempt to extort money from its customers through fraudulent means. They use dishonest and deceptive business practices with the intent to extract as much money from customers as possible by forcing delinquent payments resulting in fees. T Specialized Loan Servicing forces customers to call in for bi-weekly payments and then forces customers to pay a service fee for doing so. This is extortion.
If you do a web search for Specialized Loan Servicing you will see thousands of complaints similar in nature to what I have detailed here and more.
|
| 01/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have a mortgage with Specialized Loan Servicing ( SLS ) and they are trying to force me into default. In XX/XX/XXXX, I changed from monthly mortgage payments to bi-monthly payments ; making half payments twice a month, on my employment pay dates ( every other Friday ). I sent SLS a letter explaining the payment change and to apply both half payments to my monthly mortgage payment. On or about XX/XX/XXXX, I received a call from SLS informing me that my mortgage payment was past due. I informed them of the information sent to them in the XX/XX/XXXX letter and they explained that the partial payments were applied to my principal instead of my payments. They agreed to make the adjustments and reverse the principal payment and reapply to my mortgage payment.
On or about XX/XX/XXXX, I received yet another call from SLS claiming again that my mortgage payments were past due. Again, I explained that I spoke with them the previous month regarding the adjustment of my payments. I was informed that the adjustment requests were incorrectly submitted. Again, they agreed to make the necessary adjustments and waive the associated late fees.
On or about XX/XX/XXXX, I received another call from SLS. We had another long call walking through all the partial payments that I made and the adjustments that needed to be made. I was informed that the adjustment requests were not resubmitted. The representative submitted the request while I was on the phone and I also made a payment with my credit card for the difference to bring my account current. I was finally informed that SLS is not able to process partial payments and such payments either went into suspense or was applied to the principal which I am still not clear on.
Today, XX/XX/XXXX, I received another unexpected call from SLS. I was informed by the first representative that the adjustment request was denied and that " the promise '' was broken and that I was in default. I was informed that I needed to make a {$3900.00} payment to avoid foreclosure. I asked why I was not informed that the adjustment requests were denied and the harm done to my account and I did not receive any response. She then agreed to transfer me to the Escalation department to further assist me with resolving the issue.
The Escalation representative, did not require that I make any payment nor did he threaten foreclosure. He reviewed my account and made the necessary adjustment requests which he indicated would take 5 business days and I should call back for an update. I inquired about the previous adjustment requests and was informed that they were submitted for the wrong amounts. I further inquired about any impact on credit score status and was informed that the Cash Office would contact me within 3 days.
As SLS will attest to, I have made my payments consistently. Even though, I was making 2 partial payments a month equaling my full payment. Once I was finally informed of SLS 's inability to process partial payments, I reverted back to one monthly payment and made full payment for XX/XX/XXXX. Based on SLS 's repeated ( intentional ) errors submitting and processing my adjustment requests and the conflicting information that they gave me regarding my account, I believe they are attempting to force me into default and/or extort additional payments from me.
|
| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The mortgage servicer, Specialized Loan Servicing LLC, took over our mortgage when it was sold to them XX/XX/XXXX. Since this time they have continued to collect an escrow amount to pay our biannual property tax bill of {$180.00}, which was due on XX/XX/XXXX. They sent us an email dated XX/XX/XXXX stating they paid the property tax bill. However, when I called the County Real Estate Property Tax Department they had in fact not received a property tax payment from Specialized Loan Servicing LLC. Since then I have sent numerous letters, phone calls to resolve this issue. Specialized Loan Servicing LLC stated in phone call that they paid bill which is why they were ignoring my previous communications. To date, nothing has been done to rectify this situation. We paid our property tax bill on the due date to avoid a tax penalty. Specialized Loan Servicing LLC is continuing to collect our escrow payment each month. Currently we have paid {$360.00}, the amount of {$180.00} they took from escrow account, and the {$180.00} we had to use to actually pay the property tax bill. According to County Real Estate Property Tax Department the new mortgage servicer is suppose to notify them that they will be paying the property tax which to date, Specialized Loan Servicing LLC has not done. Also if Specialized Loan Servicing LLC paid the property tax ( as they stated in an email ) they need to send a copy of the receipt to the County Real Estate Property Tax Department verifying payment. To date, Specialized Loan Servicing LLC has not sent any documentation to the County Real Estate Property Tax Department to verify payment of property taxes, if in fact, they actually made the payment.
To date NOTHING has been done. It seems on their end, they have a record of paying our property tax and we can't get anyone from Specialized Loan Servicing to actually find the receipt of payment of these property taxes to send to either the Property Tax Department or to us-so that we can resolve this issue. Or is it more likely, they never made a payment as the Tax Department has NOT received any notification that the Specialized Loan Servicing LLC is in fact going to pay the property taxes. Our previous mortgage company which was a bank, paid our property taxes for the last 13 years without a problem. It is concerning as this property tax bill is $ XXXXyear and Specialized Loan Servicing LLC continues to collect a monthly escrow to pay property taxes but in fact is NOT paying them and we then, are having to pay them-nothing is being done. There is something very wrong with this scenario and their staff seems as if they are fumbling to read some statement but have no genuine knowledge of their own protocols-it is disturbing.
We have copy of paid property taxes that we paid on XX/XX/XXXX.
We have a copy of an email from Specialized Loan Servicing LLC stating they paid taxes, dated XX/XX/XXXX.
We have copies of letters we sent to both their Tax Property Department ( P.O. Box in New York ) and another letter to their Error Department ( P.O. Box in Colorado ). It seems Specialized Loan Servicing is specialized in NOT servicing our loan. Please can you help us as we are worried moving forward as we have no control over how these large financial institutions sell/buy mortgages and accountability is problematic.
|
| 03/28/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
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On XX/XX/XXXX I signed a Mortgage with long-time bankrupt XXXX, where XXXX was not a Mortgagee. On XX/XX/XXXX XXXX bank acting under glimpse of " XXXX Bank as Trustee '', defunct since XX/XX/XXXX, filed foreclosure case against me based on false statements and forged documents. As of today I have not received ANY meaningful respond from XXXX bank regarding my demand to stop fraudulent foreclosure case based on false statements ( perjury ) and accompanied by forged, robo-signed documents prepared by XXXX employees who impersonated as " XXXX Assistant Secretary '' and " Vice President of Loan documentation '' -- the positions they never held. XXXX XXXX Bank v. XXXX ( US XXXX Veteran ). The only letter mailed by XXXX bank was their usual runaround from " XXXX '' where she informed that " we expect to complete our research on or before XX/XX/XXXX ''. No need to say, I as of today, XX/XX/XXXX, never received ANY respond from XXXX bank, except nearly XXXX ( XXXX!!! ) identical letters ( all electronically signed ) sent me during XX/XX/XXXX-XX/XX/XXXX where XXXX employees advised me that they " need more time to compete research ''. This is in addition to a binder- worth of identical absurd runarounds XXXX bank mailed me since XX/XX/XXXX, without any meaningful respond.
On XX/XX/XXXX XXXX bank sold my property to the third party buyer, in the most fraudulent manner - where long-time defunct " Trustee '' XXXX Bank, acting under purported authority of XXXX ( a not existing entity, as proven by SEC letters of XX/XX/XXXX and XX/XX/XXXX ) prepared a fake Deed where XXXX bank low-paid loan analysts acted as " Vice Presidents of Loan Documentation '' ( positions they never held ) when they transferred not-existing rights to the buyer, On XX/XX/XXXX XXXX bank mailed me a letter where they advised me that they sold ( transferred ) their servicing rights to a new mortgage Servicing company, Specialized Loan Servicing LLC, who confirmed this transfer and on XX/XX/XXXX SLS mailed me a letter informing me that beginning XX/XX/XXXX I should mail them my mortgage payments for the property which was sold more than 2 month ago. SLS also advised me that no other terms of my mortgage will changed. When I contacted SLS for explanations, they were not able to provide me ANY documents in support of this transfer, and refuse to provide explanations as of today. Both, XXXX bank and SLS completely ignore all my demands for documents related to this sudden transfer of mortgage servicing rights ; and refuse to communicate with me on this matter. The only respond from SLS was on XX/XX/XXXX where they promised to provide me information, however, its been over the month and I did not received any respond neither from XXXX bank, or XXXX Bank ( who never contacted me at all ) ; or SLS. I respectfully request CFPB to take REAL steps to confront XXXX bank and its co-conspirators, XXXX Bank and Specialized Loan Servicing LLC massive fraud ; and provide me copies of all documents related to my loan with XXXX as well as XXXX bank rights to foreclose on me, sell my property and transfer its so-called " servicing rights '' to SLS AFTER my property was illegally sold by purported Trustee XXXX Bank. SLS demand for non-exisitng debt is a direct violation of RICO, Hobbs and FDCPA acts and must be treated as such.
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| 07/26/2023 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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To be clear I am XXXX XXXX XXXX During the month of XXXX of XXXX my wife and I obtained a contract to sell our house. During the process of the title search there was the discovery of an old HELOC that was attached to our Deed.
This HELOC was discharged in XXXX during our bankruptcy, unfortunately at the same time, our Attorney, XXXX XXXX, was sent to jail for mis handling of funds and stealing clients money.
As a matter of necessity our case was handled by XXXX XXXX 's assistant XXXX XXXX ( who was thrown in to represent us the night before ) there was supposed to be a Release of Lien produced and submitted during the proceedings that was omitted which left our paperwork with the Courts incomplete.
Our deed shows US Bank ( USB ) as Trustee of the bankrupt XXXX HELOC and XXXX XXXX XXXX XXXX XXXXXXXX XXXX as the collector.
After contacting US Bank as high up as XXXX XXXX, XXXX of XXXX XXXX Trust and Custody, and him advising me that they had " no interest '' in this loan and were going to issue a release of lien since they had no record of the debt. We were then told to contact the servicer, which is listed as XXXX.
I went ahead and took XXXX XXXX 's advise and contacted XXXX in order to gather needed information, XXXX informed me that they wrote the loan off and sold it to another company XXXX XXXX XXXX XXXX XXXX, and I was to contact them directly.
This is where the confusion begins, According to our title company XXXX is not listed on our chain of title, there is no chain of assignment to show that they have ownership of this note, thus even if we were to pay the note off with XXXX there is no way to obtain clear title because they are not listed.
This is where the discrepancies start mounting up, since the time that we first contacted XXXX, it seems like they decided to take an interest and modify our current title through MERS as recently as XXXX XXXX to reflect that : 1 ) there was an outstanding balance of {$120000.00} on the HELOC when it was taken over, in which XXXX is listed as agreeing that principal sum was {$120000.00}, that is a false sworn statement, {$120000.00} was the HIGH LIMIT of the HELOC loan in which we never obtained before XXXX froze all the accounts prior to going out of business.
XXXX ) there are questions from my title people as to the " possible backdating '' of these documents by the looks of the notary 's commission dates.
XXXX ) the updated title shows no chain of assignment BUT there are now 5 different companies listed on an assignment through MERS which was not done correctly or at the time these sales and assignments were theoretically done. So now it seems like EVERYONE wants a piece of this pie.
This lien was supposed to have been released in XXXX, we haven't made any payments on it, didn't even know it existed until this title search as preformed, it has become a total nightmare that has cost us our health, livelihood and not to mention the financial consequences, by loosing the first buyer, having to pay penalties to the current buyer if this ever gets corrected, along with loosing the house we were going to retire to out of state.
We are being totally screwed by these banks and collection agencies.
There is MUCH more information I can provide if needed, it is just way too much to fit in this forum.
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| 08/14/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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Subject : Urgent Complaint Regarding Predatory Practices by Specialized Loan Specialist To Whom It May Concern, I hope this letter finds you well. I am writing to file a formal complaint against Specialized Loan Specialist, regarding the unethical and~ predatory practices I have experienced in my interactions with their company. I have attempted to resolve these issues through various means, including contacting credit reporting agencies, Specialized Loan Specialist representatives, and third-party debt collectors, but my situation remains unresolved and has worsened over time.
My ordeal with Specialized Loan Specialist began in XX/XX/2022, when I faced financial difficulties that led to late payments on my mortgage. Despite my best efforts to address the situation promptly, I found myself in a cycle of frustration and deception perpetuated by Specialized Loan Specialist. I would like to outline the key points of concern : Misleading Information and False Documents : Since XX/XX/2022, I have consistently received false information and documents from Specialized Loan Specialist. This includes incorrect reporting of late payments on my credit reports, which has had a detrimental impact on my credit score and overall financial health. Moreover, I have received documents that contain inaccuracies and inconsistencies, further complicating the resolution process.
Refinancing Challenges : In an attempt to rectify the situation, I explored the possibility of refinancing my mortgage. However, due to the inaccurate reporting of late payments and the misleading documents sent by Specialized Loan Specialist, my efforts to refinance have been repeatedly thwarted. This has not only hindered my ability to regain financial stability but has also caused undue emotional distress.
Lack of Transparency and Accountability : Despite my numerous attempts to address these issues by contacting Specialized Loan Specialist representatives, credit reporting agencies ( XXXX XXXX, XXXX XXXX, and XXXX XXXX ), and third-party debt collectors, I have been met with a lack of transparency and accountability. The false information provided by Specialized Loan Specialist, combined with their unwillingness to acknowledge their mistakes, has only exacerbated the situation.
Unfair Loan Terms and Threat of Foreclosure : Instead of offering viable solutions to my predicament, Specialized Loan Specialist has presented me with high-rate or balloon-rate options, which are clearly designed to exploit my vulnerability and financial distress. This further solidifies my belief that they are engaging in predatory practices. What is even more concerning is the fact that they are now coercing me into foreclosure, leaving me with no recourse but to take legal action.
In light of these circumstances, I kindly request the Consumer Financial Protection Bureau to investigate my case thoroughly. I am seeking justice, accountability, and resolution from Specialized Loan Specialist. I urge the bureau to take swift and appropriate action to rectify this situation and prevent others from falling victim to such predatory practices.
Due to the number of papers " 75+ '' or more, I am more than willing to provide any additional information that may assist in your investigation. via XXXX or XXXX.
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| 06/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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The purpose of this e-mail is to request your assistance with holding my mortgage company accountable for the unscrupulous practices with overcharging me for my mortgage payments/foreclosure charges. When my mortgage loan was transferred from XXXX XXXX XXXX to Specialized Loan Servicing ( SLS ) XX/XX/XXXX, I received my initial correspondence from SLS indicating that I was past due for three months ( XX/XX/XXXX., XX/XX/XXXX., XX/XX/XXXX ). I immediately faxed them copies of my canceled checks made payable to XXXX XXXX showing that those payments had been paid. From XX/XX/XXXX forward, I must have spoken with ten or more representatives with SLS trying to mire through the confusion of those three payments. I finally spoke with a rep. by the name of XXXX, who informed me that the copies of my payments were hidden in a folder and apparently the other reps. overlooked the copies. However, additional late statements continued after speaking with XXXX ; and I proceeded to explain to the other reps. that XXXX had located my copies, yet this did n't matter because they continued with the late notices for those three payments. Sometime around the XX/XX/XXXX, I received a letter from SLS 's attorney informing me that my property would be foreclosed if I did n't bring my loan current. At that time, I submitted to SLS 's attorney, copies of my three canceled checks indicating the outstanding amount had been paid to XXXX XXXX XXXX. Although I never received a response from their attorney, I did receive a letter from SLS stating they would review my records again, but I did n't receive anything from them regarding their review of my records. Now, they were alleging that I was nine months past due even though I had n't missed any payments with SLS A few days later, I received a final notice from their attorney stating they would foreclose on my property if I did n't submit a payment of {$8900.00} by XX/XX/XXXX. Upon receiving that letter, I phoned the mortgage company ( SLS ) pleading with them to give me time to secure an attorney, but I was told that even with an attorney, they would continue with the foreclosure. Therefore, I felt the only recourse would be to pay the {$8900.00} and later have an attorney work to resolve the matter and have my money recovered. As of XX/XX/XXXX, I have hired an attorney to help with recovering my money from this unscrupulous mortgage company. After making the payment, they then informed me they had not received the payment. I was panicking because I thought this was their way of trying to take my home even though I sent the payment. I was instructed to send a copy of my certified check proving that I had actually submitted the payment, and I did send the copy. I live in a suburb of XXXX, GA, and I mailed the payment to an XXXX address on a Saturday ; the postmaster informed me that the mail would arrive at the SLS address on the following Monday. It took them 8 days to receive the payment according to the XXXX at SLS. Later, I was informed that I should have wired the payment, but I was never told this by the rep. who gave me the mailing address for the payment. Please help me with holding these people accountable for the torture I 've endured by them. I am in the process of refinancing with another mortgage company.
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| 05/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I always paid my mortgage to XXXX XXXX XXXX online until one day out of the blue it said you must now send payments to SLS Specialized loan servicing .... after it was already shifted from XXXX. I recently asked for a loan modification and they said no, but then sent me the modification in the mail saying congratulations ( odd? ) But ok so I made the 3 months of lowered trial payments, then they all of a sudden increased it right back, up another {$50.00} a month saying they overlooked something on the escrow account ( but didn't know what exactly when I asked ). In fact, they never have any answers like where the extra {$800.00} fee came from, why my principle was down to like $ XXXX now back up to XXXX and they call, but when I answer they just hang up ( like it's a machine ) or a machine leaves a vm saying " sorry we missed you ''. Anyway, so yes I'm behind again because they increased my payments again which is not the payment I agreed to. So, today ... I was in the shower getting ready for a meeting when my dogs starting going crazy, so I assume there was a sales pitch at the door or something, but as i walk to my bedroom wrapped in a towel, i look out my bedroom window and there is this old guy standing right in the middle of my yard taking pictures ( creepy! ... if you are going to take pics, take them from the street, not outside my bedroom window! ) ... then he proceeded to walk around the house to my back yard, driving my dogs nuts, goes back up to door, looked in my MAILBOX ( federal crime ), walked down my driveway, glanced in my car, then sat in his car that was parked on the road. Unless you are a police officer with a badge, and proper authority, you have no right to be snooping by my windows. Then, when he saw me open the door, he pulled his car into my driveway behind my car so that I couldn't leave ... and just SITS THERE ... it's raining out now, I'm dressed for a meeting that I'm in a rush to get to, and I'm like " excuse me, you are in my way and I need to leave for work '' so now I'm out in the rain, standing at his car and he's like " well, I got these papers here from sls and I just need some info from you like your date of birth and yada yada ... '' and I said, I'm sorry, but I don't know you and you have not shown me ANY identification and if you work for sls, then you should already have my date of birth ... so just give me the paper. You have now made me 5 min late to my meeting and this is illegal to trap me in my own house and snoop thru my mailbox and sneak around my house without proper authority! I know I'm behind on my payments but at the moment I still LIVE HERE and to me you are just some strange old creepy guy that " claims '' he works for my bank ( which I'm not sure if my bank is XXXX or SLS to this day ) but whatever. I want to keep my home but I can't keep dealing with this company. You tell me my payments are like {$820.00} then 3 months later {$870.00} .... and you just keep adding to principal and I'm exhausted trying to deal with it. I never signed anything asking for this company to service my loan anyway. Just leave stuff alone and I would have been fine. I was laid off a couple times, I got caught back up but sls makes it impossible. No one on the phone ever has real answers and always rude.
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| 03/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
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We are being forced to file this Complaint because Specialized Loan Servicing , XXXX, hereinafter referred to as SLS, refuses to abide by the Fair Debt Collection Practices Act, hereinafter referred to as the FDCPA and the California Fair Debt Collection Practices Act, hereinafter referred to as the Rosenthal Act. We took out a loan with XXXX XXXX XXXX on XX/XX/XXXX. Due to a financial hardship in the XXXX of XXXX, we fell behind in our scheduled monthly payments. While in default an Assignment of Deed of Trust was executed on XX/XX/XXXX that purportedly granted all beneficial interest in the debt to XXXX , XXXX . as Trustee for a Trust. At the time this assignment was executed, the debt was contractually due for the XX/XX/XXXX payment. While still in default and due for the XX/XX/XXXX payment, the debt was purportedly transferred or assigned again to XXXX XXXX XXXX XXXX XXXX as Trustee of a Trust. At that time we had no knowledge of these transfers. On XX/XX/XXXX, we received a letter from SLS informing us that the servicing of our debt obligation was being transferred to them effective XX/XX/XXXX. At the time SLS purportedly acquired the mortgage servicing the debt was contractually due for the XX/XX/XXXX payment. Over the past year, we have learned that pursuant to the FDCPA and the Rosenthal Act, SLS and XXXX as Trustee are " debt collectors '' and not " creditors ''. They are threatening and attempting to proceed with a nonjudicial action to dispossess us from our home without the legal right or authority to do so in violation of 15 U.S.C. 1692f ( 6 ) and California Civil Code 1788.17. Despite numerous letters to them, they have failed to validate the debt and have failed to provide us with any documentation to demonstrate they have the legal ability to attempt to collect the debt, collect the debt, or enforce the power of sale contained in the deed of trust. Although we have taken legal action against them, they have not stopped their collection and enforcement activities. We are filing this Complaint to make the CFPB aware of their wrongful and illegal actions. The California Supreme Court has confirmed that a borrower is not entitled to pay an entity that is without the legal right and authority to collect and is enforce. In California only a creditor, or an agent of the creditor, may attempt to collect a debt or collect a debt and/or initiate and complete a foreclosure action. Based on information and belief, we believe SLS and XXXX are not creditors nor are they representatives of our true creditors. Falsely representing that the foreclosure documents are legal process is prohibited and misleading and is in violation of California Civil Code 1788.16. SLS and XXXX are engaging in acts that are causing substantial harm not only to us but to California consumers and taxpayers. They are continually attempting to collect a debt that is not due or owed to them. Immediate action must be taken to stop them from engaging in unfair competition. Their conduct is unlawful, unfair and deceptive. They are blatantly disregarding the FDCPA and the Rosenthal Act among other federal and state laws they are mandated to abide by. SLS and XXXX are not exempt from abiding by these statutes and must be held accountable for their misconduct.
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| 02/28/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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|
Web |
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We modified our loan in XX/XX/XXXX and have made the payment, Automatically from our bank every single month since then. In early XX/XX/XXXX, I got a call from " XXXX '' in the Recovery Department at Specialized Loan Servicing. He indicated that my mortgage payments were two payments behind. I was shocked, because I knew that they had been made. I asked him to research it, because I had made the payments. I had worked with XXXX all the way through my modification process, so I was confident that he would get to the bottom of the problem and I really trusted him to do what he said he would. Later, he called and told me that I needed to write a letter, showing that I had made the payments. NEVER was I told that I was sending a letter too late to be helped, etc. XXXX also sent me a print out of all the payments that I had made. I could NOT see in the print out where I had not made a payment. I did see that my XXXX and XX/XX/XXXX payments had been misapplied to Principal.
I sent a letter to SLS, by Fax on XX/XX/XXXX. In that letter, I explained that our payments had been made on time and that they had not been applied correctly. Some time later, I got a letter saying that SLS would not fix their mistake. I continued to make my payment each month and really didn't worry about it. I figured that I would eventually get them to fix it and they weren't taking any action against us.
In XX/XX/XXXX, I got a call saying that I need to make up now 3 payments. For a total of {$500.00} and that if I wanted to, I could add a little to each payment to make up the difference. I was just infuriated because I don't owe this money. It is literally the PRINCIPLE of the matter. I can pay them this money, but I don't feel I should have to, because I did pay it. I also don't understand how they can say that their Cash Department just won't " Fix '' the mistake. It's literally an inputting error.
Then, I received a Default Notice dated XX/XX/XXXX. I called and was told that I could not even make up the payments and that no payment would be accepted until it was the full amount.
My payments are still being sent to SLS in the same manner, directly from my bank AND they're still be accepted.
My XX/XX/XXXX statement says that I am only one payment behind. And that I only owe {$350.00}. However, when I called today, I was told that I owed for 2 months, plus my next XXXX payment for a total of {$500.00}.
I want the following assistance from your organization : 1. I would like SLS to make an exception to their " rule '' and fix their mistake on our loan and correctly our payments.
I am quite concerned for other consumers who they might have done this to. Our situation is unusual in that our payment isn't very high at all. I can make this payment, but what about people who have a large payment. What about them? I wonder if this is an ongoing practice with in SLS?
I would also the Consumer Finance Department to counsel SLS on correctly preparing statements. How can I owe all these different amounts? It makes No sense.
I would appreciate any help that your agency can offer and I would like your help in working with SLS to do the right thing and fix their mistake.
Thank you, Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX, Ca XXXX XXXX ( XXXX ) XXXX
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| 07/31/2018 |
Yes |
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- Trouble during payment process
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Web |
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The property was damaged in a flood. FEMA provided assistance in the recovery. The amount of assistance provided by FEMA was not enough to get the home back to a livable condition so it could once again be occupied.
When the mortgage company was contacted about the condition of the property they offered disaster relief. This relief came in the form of freezing payments with the promise to add any missed payments to the back end of the loan. At this time the household accepted this assistance and began using the money that was once designated for mortgage payments to now start rebuilding the home properly and to cover living expenses elsewhere while property rehab continued.
Once the property was rehabbed to a livable standard the mortgage company was contacted and advised that the household would begin sending monthly payments immediately. At that time the mortgage company refused to accept payments. For over a year the mortgage company continued to refuse payments stating that no payments could be made until there was a loan modification.
The mortgage company continued to use delay tactics and refuse payments until the loan was moved to a different company completely. The new company, Specialized Loan Servicing, also refused monthly payments from the household while continuing to promise all missed payments would be tacked onto the back end of the loan and advised the household to continue to use monthly payments to further rehab the property.
Suddenly the household was mailed a letter saying the property was in severe default and payment was expected on all missed payments, including the time the family had evacuated the home, immediately or the property would go into foreclosure.
SLS also decided to charge interest on the payments that the mortgage company refused to accept from the household.
The household owed {$200000.00} on the house before the flood. Now SLS is stating the household owes {$230000.00}. Most of the debt added to the loan is from the interest charged during this time of payment refusal.
The mortgage company manipulated a situation where the household now owes more on the property today than they owed when they first moved into the house four years ago. The mortgage company is also stating that {$30000.00} is owed immediately not to enter the foreclosure process.
The family firmly believes they have become victims of a predatory company looking to take advantage of the positive equity the family owns in the property by using tactics to create a debt that would eventually become too overwhelming for the family to recover from in hopes to create an environment of hopelessness and helplessness that the family would eventually beg to walk away from.
Because the family was promised payments missed would be added to the back end of the loan they continued to take all money to rehab the property. Now that this promise has been broken the family is being forced out of the home.
If SLS had not been deceptive in their approach the family could have easily continued to make their monthly payments. It is believed SLS purposefully misled and delayed during this process so it could profit from forcing the family out of home and take advantage of the positive equity this family worked hard to gain.
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| 04/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I was not made aware of the serious issues until I received a insurance cancellation in XXXX of XXXX. We have a XXXX XXXX XXXX. I was notified the vehicle portion of the policy had not been paid. Specialized Loan Services had taken over the loan from XXXX XXXX Home Mortgage in XXXX of XXXX. There had been an issue with SLS in XXXX of XXXX when they advised no payment had been made in XXXX. We had paid the full mortgage payment on XX/XX/XXXX from our joint account. I questioned the payment but went ahead and made another full payment on XX/XX/XXXX from my account.
When receiving the cancellation in XXXX of XXXX regarding the insurance I contacted SLS. There was a discrepancy on the escrow account. We pay XXXX a month escrow. SLS had made the payment in XX/XX/XXXX of XXXX to XXXX for part of the policy. SLS refused to pay the XXXX for the remainder of the policy. After speaking with SLS they refused to pay the remainder of the amount due nor would they refund my escrow to pay the remainder of the policy. It was at this time I began to check more closely to the account. We had never been provided any documents prior to SLS taking over the account. The first notification was dated XX/XX/XXXX. They later provided letters indicating correspondence prior to XX/XX/XXXX but we never received anything.
XX/XX/XXXX a payment was made to XXXX XXXX XXXX Mortgage thinking they were still our lender. XXXX XXXX accepted the payment. Certified bank records clearly indicated this transaction. SLS was provided this statement but did not acknowledge anything in their response to me. The additional payment made on XX/XX/XXXX was also ignored by SLS after being provided certified bank statements.
During the next 12 months nothing was provided by SLS. Continuous and harassing phone calls wanting additional payments. When I requested documentation and monthly billing statements it fell on deaf ears. Some phone operators would say they would send them but we never received anything. Meanwhile they posted late charges to my account. Only in their response to my complaint they now advise of XXXX in late charges and refuse to release the escrow because of the unknown late charges. I then checked my credit score and they first reported a 30 days late for XXXX of XXXX. Oddly enough their statement indicated on time payment. Once I filed the complaint SLS then goes back and reports me 30 days late for XXXX and XXXX of XXXX.
I have followed everything SLS ask to try and resolve the issues. I am still making monthly payments to XXXX XXXX because SLS refused to pay my insurance or refund my escrow. I am still paying XXXX in escrow because they refuse to cancel escrow payments because of late charges they have falsely added to my account. I can't stop making the escrow payments because they will show me not making full Mortgage payments.
After researching SLS there is a clear indication of problems and questionable business practices. I am a 30 year XXXX XXXX XXXX with 15 years of XXXX XXXX. I am going to contact the Virginia Attorney General 's Office and ask for a investigation regarding Specialized Loan Services.
You request the loan number or account number. I can't give you either one because I have never been provided that information.
|
| 01/26/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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I made a complaint already but their response was the complaint. I will try again to see if they can give me a corrected response and solution to this complaint. This is a perfect example of what is called steering. I applied for a request for help and was granted approval for a Hamp Tier 2 Principal Reduction Program that had 3 trial payments of {$2000.00}. By making the first payment on XXXX/XXXX/XXXX was confirmation of my acceptance to their offer. After the 3rd trial payment I would be sent permanent documents to complete this loan modification into a fixed 3.625 % loan and a principal reduction to the current market value as appraised to be $ XXXX contact person at XXXX was XXXX. I called him twice a week for any updates to the progress of getting my permanent documents. There was a deadline for this and XXXX told me I would be getting them by the end of the weekXX/XX/XXXX. I did not get them delivered by XXXX. I looked in my email, even though they have never sent any correspondence by email, and I see SLS has sent me a message. This was a bad news message and also a false statement of facts. I am shocked to read that SLS has denied my already approved Hamp Tier2 loan modification. Their only reason listed in this document is an embarrassment to say. They said I have withdrawn my request for help and they now have to deny my loan. I called them to tell them I did not do that. I would not put all this time and effort into getting this loan mod and turn around and opt out. They said it was a mistake. but they did not mean how they used my name as the reason to deny me getting the final documents. They meant that they made a mistake granting approval. That is a reason to lie about me putting a stop to my loan? Well SLS you cant make up false statements about your customers. Where does it say it is alright to give me the bad news and the blame all in the same sentence. I do not accept this to be a valid reason to deny the loan mod I have qualified for, obtained and completed trial payments on. Take a good look at what you have attempted to do and make the proper correction by sending me the permanent and final documents to sign for the Hamp Tier 2 PRP loan modification. I can go on about the steering me into a different loan that you say I applied for on XXXX/XXXX/XXXX. Which I did not do. Then you state that I am denied for all XXXX loan mod options in the letter datedXX/XX/XXXX That noted I had until XXXX/XXXX/XXXX to reapply for anything else. Sure enough my application was submitted ( not by me ) and on the XXXX/XXXX/XXXX morning XXXX hand delivers A package. This is what I was expecting a month ago. The problem is this is for the loan I did not apply for. These are final documents for the newly approved Standard Trial to Modification program The terms are not fixed. That is a XXXX step arm that is {$2700.00} a month and the total principal owed jumps up from $ XXXX to $ XXXX. This offer is much higher than the affordable HAMP TIER 2 they approved and said I backed out of. Would it make sense for me to back out of a helpful Hamp loan mod to reapply to get this one you sent me docs for?? I did not change my mind .I did not withdraw and I did not reapply for this other loan. Please make my Hamp mod permanent.
|
| 06/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have an open complaint ( ID XXXX ) that I received a message from sls.net that it was resolved. It is NOT resolved.
Here is the email I am sending them today...
XXXX XXXX I once again would appreciate getting my account XXXX resolved. There has been much confusion and yet I felt my consistent payment early was being adhered to it had went smoothly up until approximately a year ago. The account for the past several months has been very upsetting and I hope I can get this resolved easily.
I will take this to a more current transaction history because it has caused me enormous XXXX and upset to go further.
A letter sent to me on XX/XX/XXXX ( attached, letter.pdf ) showed that the account had been updated to reflect the untangling of payments applied.
So as of XX/XX/XXXX I was paid up until XXXX XXXX XXXX
What happened is this I was called approximately XX/XX/XXXX and told I was late on my payment this had happened before and each time you would fix it because my practice had been that you would email me my statement alert and within a couple of weeks I would pay it it was always early, before the due date, and then you would send me a Received Your Payment email about 2 days later.
Unfortunately when I called this time the young man I spoke with was unwilling to do the adjustment so I agreed with the young man to make the payment of XXXX ( this included a late fee, later removed per letter enclosed, letter.pdf ) online so that I would not go to 30 days late for XXXX ( which was resolved in the letter ).
I have to add that I had also arranged a bill pay on XX/XX/XXXX through my bank of XXXX which was to pay the XX/XX/XXXX payment. I knew that the XXXX would bounce if I made the XXXX so I alerted the bank but it was too late to stop the check from going to you. I paid the XXXX because as of XX/XX/XXXX you had not cashed the check so I believed that, per the discussion with the young man, you would not have accepted it. Unfortunately you started trying to cash the XXXX on XX/XX/XXXX, then on XX/XX/XXXX, and finally on XX/XX/XXXX which created a fee to my bank each time of XXXX for the NSF charges ( see attached, XXXX ) also XXXX
I dont know what happened with that accounting but certainly when I went on to your site to submit payment to test your bill pay, if it would be applied accurately to the month of XXXX, I submitted the payment plus the extra to principal totalling XXXX on XX/XX/XXXX and it was cashed through my bank. I have enclosed a copy of the transactions through my bank account ( see attached, XXXX XXXX
I have looked at your transaction entries and see that you have taken away the XXXX that did get paid through my bank on XX/XX/XXXX. I would appreciate you correcting this.
Also because of the correction letter that I received, I have calculated and there should not have been a payment due for XXXX and therefore the XXXX should have applied to XXXX payment plus overage going to principal.
I felt that your online bill pay system would not credit my payment correctly so I went through my bank to pay XXXX which should be the XXXX payment if I am correct. With all the confusion I believe you are still saying I owed for XXXX.
Please fix this account. I am sending another complaint to the cfpb.
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| 02/26/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
|
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I have a 2nd mortgage allegedly held with Specialized Loan Servicing ( SLS ) who is claiming is in arrears. I am in danger of losing my home due to their questionable business practices. SLS claims to have disbursed the {$390.00} XXXX dollars in TARP bailout funds they received yet I have not been able to received any help from SLS with resolving my financial crisis. You are obviously aware of your {$110.00} XXXX dollar settlement with SLS in XXXX, XXXX. My ( QWR ) Qualified Written Request as to their actual ownership of the loan and any and all the accounting has gone unanswered. And I have not received timely statements from them as well. As part of the aforementioned settlement you required SLS to implement policies and procedures to ensure borrowers like myself receive adequate protections from foreclosure to which we are entitled to under RESPA and Regulation X, which includes preventing SLS from improperly making first filings. Improperly moving borrowers for foreclosure judgements or orders of sale, and from conducting foreclosure sales against borrowers who have submitted timely and facially complete or complete loss-mitigation applications.
A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX.
I know that there are government programs for struggling homeowners like me. I am contacting your office to let you know that SLS is not allowing me to be considered for a partial claim, loan modification, forgiveness or special forbearance, but rather trying to just push me into foreclosure. This is an loan which is insured by the government and thus there are government plans that SLS is denying me access to. I dont want to lose my home. I need your offices help!
I purchased my home in XXXX executing an loan that included a second mortgage loan which I paid faithfully and on time as agreed for a long time. In XXXX, like many homeowners, I was affected by the Coronavirus pandemic and the California wildfires. As a result, I suffered a loss of income of approximately {$2000.00} a week. Next, my mother had XXXX XXXX and I had to take care of her and her medical expenses, as well as find someone who could take care of her when I went back to work. This set me very far behind on all my financial obligations, resulting with me defaulting on my home loan and necessitating that I ask for my lenders help.
I only recently begin receiving correspondences from SLS. I contacted SLSs agents and explained my situation. They did not offer me any help at that time. What I did received was the runaround and paper chase. I called in to check on the status of my file, which I was previously told was in review, only to ascertain that a sale date had been scheduled without me ever being notified. I later received a certified notice in the mail. A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX. SLS agent I spoke to advised me that there was a laundry list of outstanding documents that were needed for me to complete the modification process, but once again that was not something of which I was ever informed. To compound matters, SLSs agents went on to advise me that I would NOT be offered a reasonable amount of time to compile said documents, and that they were going forward with the foreclosure of my home whether I compiled them or not.
|
| 07/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
Here is what I wrote the mortgage company.
In return, I got one line answer that they " made '' an error and I owe them money for PMI.
Specialized Loan Services XXXX XXXX. XXXX XXXX XXXX, CO XXXX XXXX : Loan XXXX By Fax : XXXX XX/XX/2020 To whom it may concern, For many months now I am trying to resolve an issue related to my Private Mortgage Insurance but to no evil.
Back in XX/XX/2020 and after endless moths of corresponding with you, I received a letter from you ( copy enclosed ) that I met all the requirements, and my PMI was terminated and NO FURTHER PREMIUMS, PAYMENTS OR OTHER FEES WILL BE PAYABLE IN CONNECTION WITH PMI COVERAGE.
Sure, enough like anything else related to the poor, unprofessional way you communicate with your clients and customers, additional fees start appearing on my statements.
As per your request, I communicated with you via your portal secure e-mail system but again, to no evil.
In between XX/XX/2020, and XX/XX/2020, I sent you nine ( 9!!! ) separate e-mails related to my issues and the additional fees related to my PMI, and each time it looks like the agent who replied to me did not read or responded to anything I wrote to you, including endless requests to have a manager or supervisor contact me.
On XX/XX/2020, I was able to get a hold on one of your account managers and while she reviewed my complaint about an additional {$190.00} fee, she informed me that on XX/XX/2020, SLS paid the PMI company additional fees.
Let me put it for you in simple terms AGAIN : I MET ANY AND ALL THE REQUIREMENTS TO HAVE MY PMI REMOVED WAY BEFORE XX/XX/2020.
On XX/XX/2020, you informed me that the PMI was terminated and no more fees are due.
I am not concern ( nor will I pay you or any other third party ) anything related to a PMI disbursement you made in the sum of {$340.00} on XX/XX/2020.
The account supervisor I was talking too on XX/XX/2020, tried to explained to me ( over a recorded line ) that the fact I met all the requirements as of XX/XX/2020 is not correct as I still owe that money to the PMI company.
In XX/XX/2020, while I already met the PMI termination requirements, SLS without my permission or consent deducted {$150.00} from the additional principal payment I made and transferred it to the PMI company.
Where an additional {$190.00} came from? The account manager I spoke with could not explain it to me and in return sent me a meaningless set of documents that it is my responsibility to pay additional fees in the rear to the PMI company.
No, it's not. I check all the documentation and it does not say that I have to make any rear payment to anyone PMI company included.
Let me make it very clear to you.
I am a very educated consumer, I met any and all the requirements to have my PMI terminated, I got a confirmation letter from you, and I will not pay you one more penny in PMI fees. In fact, you owe me {$150.00} you deducted without my permission and consent from my XX/XX/2020 additional principal payments.
If that amount is not going to be returned to me and the additional {$190.00} fees not going to be removed from my records, I reserve the right to take legal actions against you.
You have 10 business days to resolve this issue or meet me in a court of law.
XXXX XXXX
|
| 04/18/2017 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
In XXXX I received a home mortgage loan and home equity line from XXXX XXXX . The home equity line went into XXXX that increased the property value. The loans were issued under XXXX XXXX XXXX XXXX , but a commission went to XXXX XXXX XXXX XXXX , Incorporated. Recent notice refers to XXXX XXXX Mortgage XXXX XXXX , XXXX . The mortgage note could not be sold and I was further assured that XXXX XXXX would also service the loan. However, after it 's failures in the mortgage crisis, XXXX XXXX about XXXX sold its loan servicing division to XXXX XXXX XXXX , XXXX who now services the mortgage loan while Specialized Loan Servicing, XXXX . XXXX took advantage when I was XXXX XXXX XXXX XXXX after XXXX XXXX to grab the fees on an escrow that was previously not on the account. It was a back tax amount that in spite of my monthly payments nearly quadrupling, I finally caught up on last XXXX . However, XXXX continued to bill me {$170.00} per month more than my payments should be. In short, XXXX 's greedy escrow practices made the untenable and I remained in a cycle of catching up and falling behind until it came at risk recently. Because the first mortgage was at risk, I let the home equity slide knowing I would have to pay it off by it 's XXXX maturity date anyway. On XXXX XXXX , I received notice of a foreclosure sale set for XXXX XXXX . Nothing matched the original loan documents except XXXX XXXX XXXX XXXX XXXX , XXXX was close. Neither XXXX not Specialized Loan Servicing were mentioned on the notice, but I naturally assumed the foreclosure was on the home loan, so I made arrangement to pay the reinstatement amount and live to fight another day. After serval attempts to even reach the firm of XXXX , XXXX , XXXX XXXX XXXX , XXXX XXXX the substitute trustees in XXXX , I finally found the direct line of attorney there XXXX XXXX on XXXX XXXX and informed him I was prepared to bring the mortgage balance current. It was not until XXXX XXXX that I was informed they represented Specialized Loan Servicing on the home equity line that would be maturing within five months anyway. Only tod ay ( XXXX XXXX ) did I receive the reinstatement quote with fees more than a quarter of the entire credit line, even further exacerbating the situation. After several emails since XXXX XXXX , I have had no replies from the substitute trustee regarding settling with them with assurance the foreclosure sale will be set aside, all while trying to settle with XXXX too. In summary, I am being forced into homelessness by exorbitant and excessive fees by loan servicers unwilling to communicate, but perfectly willing it seems to foreclose on a {$25.00} a month note. Their client XXXX XXXX is not being represented honestly, nor is XXXX XXXX interest being served. The loans are tenable. There must be some {$4000.00} in fees involved, but at least more than half of the restatement amounts That 's crazy and immoral. Again, I am prepared to settle amounts due, but I do n't even know who I 'm supposed to be talking to. There simply is no communication except with call centers reciting scripts.
|
| 10/26/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
My wife and I filed a Chapter XXXX due to excessive medical bills on XXXX/XXXX/XXXX and it was discharged on XXXX/XXXX/XXXX. Beginning back in XXXX XXXX, I requested a loan modification with Specialized loan Servicing , LLC ( SLS ) -- our loan is with XXXX. Since XX/XX/XXXX, I submitted another formal loan modification request to SLS and during the last 7 months, I have been beating my head against the wall with SLS. They would delay and then ask for the most recent bank statements and now advise that my XXXX XXXX, XXXX loan modification has expired and that I may submit a new one XXXX XX/XX/XXXX. I have attempted to speak to my assigned SLS account person but told due to my Chapter XXXX discharge that I can not talk directly to them. First, they still have my Chapter XXXX as pending and refuse to change my status to discharged effective XXXX/XXXX/XXXX. I have provided a comprehensive package of support to them including a specific hardship justification. They have not accepted my monthly net income/tracking sheet which documents a negative cash flow. The negative cash flow is made worst because my 10 year draw down interest only loan ( was 6.875 % ) with SLS ended XX/XX/XXXX. My monthly payment had been {$260.00} and then rose to {$410.00} in XX/XX/XXXX and can increase up to the maximum interest cap of 18.0 %. While the approval of the Chapter XXXX has significantly improved our financial situation, failure to get SLS to modify our current non-fixed rate loan to a fixed rate loan around 4.00 % for 40 years, continues to make our financial status problematic if we want to remain in our home. The Bankruptcy court required {$5800.00} of my XXXX Tax refund and over {$3000.00} of jewelry that my wife had inherited from her Mother. Our only savings is around {$1300.00} which we use to help cover the {$300.00} negative cash flow still existing made largely up of the increased SLS monthly loan payment. Our only income is my Federal XXXX check as my wife receives no XXXX income or any other income. My wife is permanently handicapped from a previous auto accident ; I suffer from XXXX, and my XXXX year old son has medical issues and is unemployed and lives with us. We truly love our home and its location to many of our Doctors but if we can not secure a loan modification from SLS, we will be forced to leave. Based on the attorney 's advice, we did not reaffirm our primary mortgage with XXXX, SLS or our car loan with XXXX. In XXXX, XXXX ( then XXXX XXXX ) did approve a significant loan modification at a 4 percent interest rate which reduced our month payment by over {$500.00} and recently XXXX also approved another smaller loan modification of about {$60.00} per month by extending the laon again to 40 years.I have also been working with a HUD counselor in XXXX, MD who recommended that I file a complaint with the MD XXXX, the Consumer Financial Protection Bureau, and the Attorney General of the State of Maryland. I most recently called SLS on Tuesday, XXXX XXXX, XXXX to again attempt to get the process moving but was informed that they will not change my Chapter XXXX status unless an Abandament of Property Order is issued by the Bankruptcy Court. Any guidance will be most appreciated regarding this matter.
|
| 11/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Hello again, My name is XXXX XXXX XXXX XXXX -address XXXX XXXX XXXX XXXX XXXX. I have XXXX case numbers with you XXXX submitted XX/XX/XXXX. # XXXX submitted XX/XX/XXXX. And # XXXX submitted XX/XX/XXXX. I believe they are the same complaint regarding our mortgage company SLS but just e-mailed to different addresses.
Today is as new complaint- I came home to open an envelope from SLS- Now mind you I have been waiting since XX/XX/XXXX for a response to a short sale offer submitted on XX/XX/XXXX. SLS boldly stated that they have denied my short sale because I never produced the document package they wanted in time. Well they are STUPID- I have a law firm working " closely '' with them. My lawyer made sure each document was carefully sent withing ten days. XX/XX/XXXX the offer was drawn and ALL documents were faxed to SLS on XX/XX/XXXX!. By XX/XX/XXXX, I received a letter from SLS stating that ALL documents have been received and the list shows form # s and dates rec 'd and I should hear from them within 30 days. So when I called SLS XX/XX/XXXX due to the denial I said '' I have proof from you that you received all documents ''. She says oh no all the faxes to us were blank pages and gave dates of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX of blank faxes to them. I said that is BULL because I have proof right here stating you have received them all!. She then said that the letter is a generated letter that goes out. So I HAVE DATES AND DOCUMENTS THEY RECEIVED BUT THE FAXES WERE BLANK!!!! HOW DECEITFUL IS THIS COMPANY!!!!!!! They are CLEARLY FULL OF : LIES!!! I said who is handling my case -her- um nobody, where is my file? her-um nobody has it. So Again FULL OF IT! I then called my lawyer who states that she called SLS and got confirmation on XX/XX/XXXX that they received the fax. She did not get a name but has my file and entries. I am soo over whelmed by SLS stupidity. Am I just supposed to let them keep messing with my life and sanity. I was so looking forward to finally putting this nightmare behind us and starting new. I was so excited to finally having another short-sale offer on this dump of a home! The roof is leaking and my driveway is a hazard to children and adults who have tripped and twisted ankles several times! To have any offer is a miracle more this house needs major work!
Now I am XXXX behind in payments because SLS has denied 4 gov program attempts that EACH took over 6mon for them deny- { so 2yrs } and XXXX short-sale offers Since XX/XX/XXXX. Dont forget the 3 attempts of my DEED in LIEU I have requested and got DENIED!
WHERE ARE MY RIGHTS, JUST, RIGHTEOUS, MORALS, ETHICS, INTEGRITY AND MORE- IN ALL THIS?!!! WHEN ARE THEY GOING TO BE PENALIZED AND PAY FOR WHAT THEY ARE DOING?? WHEN WILL THEY HONOR MY REQUESTS OF LOWER MORTGAGE RATE-SELLING OF THIS HOUSE OR MY DEED IN LIEU? I NEED TO GET ANSWERS AND I NEED TO KEEP FIGHTING THEM-THEY STINK AND I NEED YOU TO STEP IN AND DO SOMETHING ABOUT THIS IMMEDIATELY. I CANT LET THEM WIN IT IS A DISGRACE WHAT HAS HAPPENED AND I REFUSE- REFUSE-REFUSE TO LET THEM WIN! I sincerely hope you do not respond with your complaint has been forwarded to SLS for investigation because as the nightmare goes-NO ONE IS TAKING CARE OF THIS ON THEIR PART!!!
|
| 04/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In the latter part of XX/XX/XXXX, I was notified by my current mortgage holder XXXX XXXX, that my loan was being transferred to Specialized Loan Servicing and beginning in XX/XX/XXXX i would start making payments ( which include homeowners and real estate taxes ) to them. Soon after taking over my loan, I was sent a notice dated XX/XX/XXXX stating my account had an escrow shortage of {$1100.00}, and that they would be raising my mortgage payment from XXXX to XXXX. I called in to SLS and expressed by disbelief and displeasure at this notice and asked for an explanation of how this was possible considering the amount taken out of my payment for escrow. Based on the information found on my monthly payment notice, i am paying {$230.00} per month for escrow, and have been since at least XX/XX/XXXX ( XXXX XXXX records stop there ), so in 12 months this would total {$2700.00}. My real estate taxes are {$1700.00} a year and my home owners insurance is {$810.00} a year for a total of {$2600.00} annually. So mathematically, I would have a SURPLUS of {$190.00}. Apparently SLS and perhaps XXXX XXXX, require a 2 month buffer, so add two payments of {$230.00} for a total of {$460.00}, subtract the surplus of {$190.00} and the balanced owed would be {$270.00} NOT {$1100.00}. Also, I have asked for my escrow payment to be removed from my mortgage as I would rather pay it since XXXX XXXX or SLS can't be trusted for accurate accounting. SLS informed me, that when I had agreed to a loan modification by XXXX XXXX, the agreement contained language which prevented me from withdrawing the escrow out of the payment. If this was indeed the case, I wasn't aware of it, and by any means, this agreement would've been with XXXX XXXX, not SLS. SLS is essentially resorting to extortion, by forcing me to pay an increased payment which should be an illegal practice, when the information clearly shows they are mismanaging my account payments. Also, after my loan modification, I believe my payment was approximately {$620.00} per month, and XXXX XXXX had already increased my payment for a supposedly escrow shortage after the modification, raising it to {$640.00}. So once again, the accounting doesn't add up for any shortage period. I paid the funds into by account. Please look into this matter, as we are certainly aware, XXXX XXXX is not above breaking the law and taking advantage of their customers. If mortgage companies can force escrow increases for each of their customers, imagine how much extra money is being brought in to the company and making it more profitable on the backs of the public. Apparently SLS is of the same ilk as XXXX XXXX. There are also a matter of late fees which were owed to XXXX XXXX, and SLS are stating i now owe these fees to them, which I find ludicrous. XXXX XXXX gave up the opportunity to recoup those when they sold my loan. Also, I have gone through a separation from my wife, making me a single parent with the compete responsibility of paying all bills. As my credit was hurt during this event, I can not find someone to offer a refinance so I can be rid of SLS. I will also be reporting this to the State Attorney 's office of Md. I appreciate your time looking at this matter.
Sincerely XXXX XXXX
|
| 08/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The service of our mortgage was transferred to SLS effective XX/XX/19. We did not receive the letter of notification of change until XX/XX/XXXX ( letter dated XX/XX/19 ). The letter further stated that if a payment was sent to the previous lender it should be forwarded and would not be treated as late. However the entire time of our account with SLS ( approx.5 months ) they have said that we are behind a payment, although every payment has been made on time with the exception of XX/XX/XXXX which had already been sent to the previous servicer as we were not aware of the change. SLS was contacted when we received the first late payment notification in XX/XX/XXXX and were told that it could take up to 60 days for the payment from the previous company to get forwarded and credited to our account. We were still getting late payment calls in XX/XX/XXXX and when I called SLS ( which was multiple times ) I was always speaking to someone different and was told that I needed to do something different ( i.e. just wait for the 60 days, send in proof that payment was sent to other lender, send bank statement for month of XX/XX/XXXX proving that we had not received the money back into our account ), to all of which I complied. After the bank statement was sent I was told that an investigation would be opened and they would contact the previous lender. I called again approximately 2 weeks later ( around XX/XX/XXXX ) when we were still getting late payment calls, and was then told that they do not in fact contact the previous lender that I would have to do this. I was very frustrated because if I had been told this previously I could have been in contact with them and had this resolved. So we contacted the previous lender and were sent the copy of the signed XXXX receipt showing that the payment was sent to SLS and received on XX/XX/19, which was forwarded to SLS on XX/XX/XXXX. When I called back the following week to verify that they had received this information and made the appropriate changes to the account, I was told that the rep could see that the money had been misapplied to XX/XX/XXXX ( before we even had them ) and that she was going to manually change it so that the account would reflect all payments had been made on time and there was no delinquency within 7-10 business days. I thought this was then end of it until we received notification on XX/XX/XXXX that our credit score had dropped 130 points due to delinquency which was the amount of our mortgage. That same day I contacted SLS ( after seeing on their website that the " missing '' payment had been put in ) and was on hold for 20 minutes as a service rep and manager were trying to figure out why there was still a delinquency put on our account and reported to the credit bureaus whenever all monies had been paid and were showing in the account. I was told that I would receive a call back that day but did not. That evening I filed disputes with all 3 credit bureaus. I called SLS back after not hearing from anyone for 2 days and was told that it would be sent to the department that handles disputes and that I would be contacted within 3 business days. We received a voicemail that evening, but are still waiting for full resolution of this.
|
| 03/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
SPECIALIZED LOAN SERVICES ( SLS ) Chronology of Events I am writing to request an investigation of Specialized Loan Servicing ( SLS ), a mortgage service provider. This company purchased condominium unit content insurance at exorbitant rates under suspicious circumstances ; then raided my escrow account to pay the charges. Following is a chronology of what transpired regarding my account : XXXX/XXXX/XXXX - I purchased a XXXX home condominium in XXXX XXXX XXXX, Fl. The condo was financed by XXXX XXXX XXXX. Since the home would not be rented, the unit would be sparsely furnished, the structure well insured, and my financial position strong, XXXX did not require condo content insurance coverage.
XXXX/XXXX/XXXX - The condo is refinanced through XXXX XXXX XXXX XXXX. No condominium unit ( content ) insurance is required for the same reasons as noted above.
XXXX/XXXX/XXXX - XXXX XXXX XXXX transfers mortgage to Specialized Loan Servicing ( SLS ). SLS provided no notification directly or indirectly that condo content insurance is required at the time.
XXXX/XXXX/XXXX - I receive letter, dated XXXX/XXXX/XXXX, from SLS notifying me that condo insurance unit coverage is required.
XXXX/XXXX/XXXX - I contacted by phone XXXX XXXX, supervisor of SLS insurance department, and XXXX ( ID # XXXX ) of the SLS Executive Services department. I explained that I had owned the property for nearly 8 years and the previous lenders waived the condo unit coverage. I requested similar waiver. Both persons told me SLS would never consider a waiver and they do not care of the circumstances.
XXXX/XXXX/XXXX - I wrote SLS 's CEO, XXXX XXXX, outlining my circumstances and requested a waiver.
XXXX/XXXX/XXXX - I received letter from SLS, dated XXXX/XXXX/XXXX, indicating they would not consider waiver ; that I had to get required coverage.
XXXX/XXXX/XXXX - after conducting due diligence, I obtained the required insurance coverage for {$330.00}, and submitted the insurance certificate online, reflecting coverage effective XXXX/XXXX/XXXX through XXXX/XXXX/XXXX.
XXXX/XXXX/XXXX - received SLS letter dated XXXX/XXXX/XXXX, stating they have purchased single interest condo insurance coverage and attached it to my account at a cost of {$2000.00}. Furthermore, the insurance would be retroactive to XXXX/XXXX/XXXX, the date they acquired the mortgage from my previous lender. Needless, I was shocked and disappointed.
XXXX/XXXX/XXXX - I learned that SLS had raided my escrow account to pay for its exorbitant condo insurance, resulting in a negative escrow balance. Since I had owned this property for 8 years and had never been required to obtain the condo unit coverage by previous lenders, it is unfair, unreasonable and possibly illegal that a 3rd party lender with whom I had never contracted with, would acquire my mortgage, take 9 months to notify me of its insurance requirements ; buy coverage at exorbitant price ; back-date the coverage ; then raid by escrow account to pay for it while I was pursuing my own coverage at a significantly lesser cost.
I will upload copy of documentation supporting my claim. I hope your office will review this case closely to put an end to such consumer abuse.
Thanks in advance!
XXXX XXXX XXXX
|
| 06/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We are trying to get our mortgage company Specialized Loan Servicing to work with us so that we can save our home. We had a hardship due to health issues a few years ago and have been trying to get them to work with us. This has been very difficult. They will not let me contact a XXXX speaker, they will not open a review of our financial information and they will not assign a point of contact to work with us. This whole process is hard and complicated and we want to fix this. Between my retirement, XXXX XXXX and rental income and the contribution from my son we have the means to afford a reasonable payment. However, SLS is trying to auction off our home instead of working with us.
My family ( XXXX family ) has occupied this property for nearly 30 years. I live in one of the units, my son lives in the other and the third unit we rent out to a tenant. In XXXX we were convinced to refinance and were steered into a negative amortization loan and were told it was in our best interests for the loan to only be in my son XXXX 's name. We were naive and were primarily XXXX speakers and feel that we were duped and steered into a predatory loan that was bad for us. The interest rate was high and we did not understand how the negative amortization and minimum payment worked and the fact that it would increase our balance if we paid the lowest payment. We survived the increasing rate and payment through the recession until I had major health issues in XX/XX/XXXX. I had been XXXX XXXX working as a XXXX for a XXXX XXXX XXXX for over 30 years and also XXXX and XXXX a XXXX XXXX XXXX for 20 years. In XX/XX/XXXX I began to have major health issues and soon was unable to work. This ongoing crisis resulted in major financial losses and we ended up defaulting on our mortgage payments.
We began trying to get help and applied for a loan modification. We were eventually offered a workout program, but it required a substantial down payment. We were not in a financial position to pay the down payment at that time and ended up being unable to accept the modification. We began trying to negotiate and see if there were other possible options but could not make any progress. We felt like we were talking to a brick wall so we hired an Attorney to push back and see if we could get a negotiation going. My son works as a XXXX XXXX and his business is growing and steady. Between my retirement, XXXX XXXX and rental income and my son 's contribution we have the means to afford a reasonable payment. However, our Attorney was unable to get SLS to initiate any type of review and instead of working with us towards a solution we were put into foreclosure.
We have continued to request help to open a review for homeowner assistance programs with SLS but have been obstructed and denied access. We have requested assistance from a XXXX speaker but are ignored. I feel taken advantage of. We were put into a tricky loan and then when we needed help we did not receive anything reasonable. There has been little to no communication even though there were many government programs available to help people. We are now facing a foreclosure sale date when we have sufficient income to resume making fair and reasonable payments.
|
| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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I have requested a modification of my loan as I have not been able to refinance in the past due to XXXX housing market bust which caused a severe drop in the value of the property in question and my current exorbitantly high interest rate of XXXX percent. I am a XXXX XXXX and as such have been working throughout the pandemic and have XXXX XXXX XXXX, however, with XXXX XXXX XXXX, I still have XXXX and XXXX XXXX, but still show XXXX. I have actually been out of XXXX in the Fall of XXXX after falling down my steps at home and XXXX my spine, I have included whatever I can here and ask that I am able to modify my loan or put my payments at the end of my mortgage ; I have always paid my mortgage and was unable to do so for the last 6 months due to the afore- mentioned issues during the pandemic, I have actually restarted my payments in XXXX of XXXX and had my payment returned/refunded and I am not sure why.
I have sent in the multiple requested documents to SLS, my mortgage services and have actually requested/filed a complaint with the XXXX, however, I am still being asked for the same documentation that has already been submitted multiple times and through multiple mediums ( jpg, PDF, XXXX, etc. ), the XXXX is aware and was trying to help. I first submitted my application for mortgage assistance since XX/XX/XXXX, it is now XX/XX/XXXX and I still have not received any update as to whether my application was processed after sending in the final requested information to XXXX ( my single point of contact at SLS ). As of yesterday XX/XX/XXXX, I am in receipt of an intent to file for foreclosure when it has been 5 months since I have been waiting for my application to be approved. When I contacted SLS yesterday and spoke with a XXXX, she was again requesting the same information previously provided to them and instructing me that I would have to start from scratch since some documents are now outdated. Im not sure why anything would be outdated except for the fact that this company has sought to deliberately delay my application and drag the process out for 5 months now and still no resolution except to foreclose on my property. As of XX/XX/XXXX, I am now XXXX and dread having to restart this process and possibly lose my home when I have take all the prompt and necessary steps to make remedies to restart my mortgage and catch up on any missed payments. I was a victim of predatory lending practices in XXXX when I first purchased the home at the height of the market and had another mortgage that turned out to be a balloon payment with a XXXX XXXX interest rate at the time. I thankfully was able to get a personal loan ( still to be repaid ) from a family member to pay off the balloon mortgage as I was unable to sell or refinance due to the property being undervalued for the last 14 years while I have owned it. I could not afford the additional sums that would be required during a refinance or even if I attempted to see, I wouldve still owed a sum in addition due to the value of the home at the time.
I ask for you help and consideration in this matter and I have been doing what I thought I was supposed to but to no avail. I request some relief.
Thank you, XXXX XXXX XXXX from my XXXX
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| 09/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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- call on XXXX/XXXX/XXXX to SLS to request my escrow account be deleted as I 'd like to pay the taxes and insurance myself - was told at that house was at 82 % debt ratio and the escrow could not be removed until it hit 80 %. I asked many questions and the representative hung up on me after being on the phone with them for 20 plus minutes - second call to SLS on XXXX/XXXX/XXXX. i again requested the my escrow be deleted. This representative again informed be that the escrow could not be deleted but said i could request my house be reappraised and that should take care of the situation and i could then have the escrow account removed. At that time I requested my house be reappraised and was given an email address to send that request to as they informed me that i could not make my request via phone. I was also told the reappraisal process will take 15 days to complete. I sent an email to the address given on XXXX/XXXX/XXXX to request the reappraisal take place.
- third call to SLS on XXXX/XXXX/XXXX to follow-up on the reappraisal. the representative told me that she could see the request for the reappraisal but would give my no other info. i asked her about the removal of the escrow account and she said it was declined - XXXX/XXXX/XXXX i called my county to have them bill be directly for taxes, and insurance to have them bill me direct. both acknowledge and made the appropriate changes.
- forth call to SLS on XXXX/XXXX/XXXX - called to inform SLS that i had contacted my county and insurance to have them bill me directly and both complied. They said fine at that time and said the escrow account would be deleted and updated by XXXX/XXXX/XXXX.
- fifth call to SLS on XXXX/XXXX/XXXX - called to reverify that my escrow account had been deleted and i was given correct info. the representative that i spoke to acknowledged that my escrow account was deleted and the account would be updated by XXXX/XXXX/XXXX - received a letter via mail from SLS stating my request for an appraisal was sent to the wrong area and was denied. That i would need to hand write and send via mail to a PO Box . This was done even though i followed the process the representative told me to follow to request the reappraisal, which was send an email to XXXX.XXXXXXXXXXXX.XXXX - sixth call to SLS on XXXX/XXXX/XXXX to question the mailer received on XXXX/XXXX/XXXX. Representative stated the mailer was sent to advise me of the appraisal request.
I simply would like my house reappraised and my escrow to be deleted. SLS has my house appraised at XXXX, and my county has it appraised at XXXX. Appraised at XXXX I 'm well out of the guidelines. Couple things to note : when i originated this loan i selected that the escrow account be added, it was not forced. Since my loan has been sold. Lastly i will state that the only reason that i want my escrow account cancelled is because SLS has a {$900.00} cushion built in my escrow account, and i do n't want them hanging onto my money when i could put it to better use. I have s credit score of over XXXX and should be allowed to cancel my escrow when i want as i selected to set it up. Please help!
Company name is : SLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX, C ) XXXX
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| 06/23/2022 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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Complaint against XXXX XXXX XXXX Trustee for XXXX XXXX and XXXX XXXX and demand for disclosures Dear CFPB, Please find my complaint against XXXXXXXX XXXX as Trustee for XXXX XXXX and XXXX XXXX, Master Servicer for this Trust and demand for disclosures I am a victim of fraudulent foreclosure-for-profit case XXXX, XXXX XXXX XXXX. XXXX XXXX, filed with XXXX XXXX XXXX XXXX on XX/XX/XXXX by XXXX XXXX who hired attorneys who claimed to Judges that they represent XXXX XXXX
On XX/XX/XXXX XXXX XXXX entered into a Trust Agreement for XXXX XXXX with XXXX XXXX XXXX XXXX as Depositor allegedly of my mortgage with XXXX XXXX XXXX which I signed on XX/XX/XXXX.
On XX/XX/XXXX XXXXXXXX XXXX as Trustee accepted an assignment of my alleged mortgage from XXXX who was acting as nominee for XXXX ( defunct since XXXX ).
During all time in question, XXXX acted as a Plaintiff in case XXXX acting as Trustee for XXXX XXXX On XX/XX/XXXX XXXX Bank accepted a Deed to my property from XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, who hired Realtor XXXX XXXX, sold my property XXXX received {$130000.00} consideration and issued a Special Warrantee Deed to XXXX He who is currently in possession of this property. Bear to repeat, it was done by XXXX as Trustee for XXXX XXXX XXXX where XXXX XXXX is a Master Servicer and Depositor of alleged loans which XXXX XXXX purportedly purchased from XXXX Investment and Loan.
I demand XXXX XXXX, as Trustee and XXXX XXXX, as Master Servicer and Depositor, to provide me a copy of receipt of {$130000.00} consideration received by XXXX XXXX from XXXX He on XX/XX/XXXX ; and deposited on the loan account receivable for my property ; and a copy of the accounting ledger where this deposit was made along with proof of distribution of these money to investors, along with a release of this alleged lien after payment was received by XXXX XXXX I demand XXXX XXXX and XXXX XXXX to confirm ownership of my alleged loan along with evidence of value paid for this alleged loan to XXXX and its authority to act as a Plaintiff in case XXXX.
As I recently learned, I never had any " mortgage loans '' with XXXX who was not a lender I am a victim of the biggest economic crime in human history operated by XXXX XXXX XXXX banks- here XXXX XXXX - who acted via sham XXXX luring me into executing documents that failed to comply with law, failed to disclose the real terms of the deal, and failed to adequately compensate and protect me for my involuntary participation in an illegal unregulated securities scheme.
Nobody loaned me a cent, I merely received information about money dressed as a " loan '' which I was deceived to repay.
XXXX XXXX claimed to be a Trustee for the Trust created by XXXX XXXX where they purportedly " pooled '' " purchased '' from XXXX " mortgages '' and allegedly claimed my default on non-existing loan account to steal my property as additional revenue on top of enormous profits received by XXXX XXXX who initiated this scheme with one of prior owners.
XXXX XXXX is resposible for all Trust Affairs and owes me duties to provide financial disclosures and copies of receipts of all money they received on my behalf and proof of distribution to investors.
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| 05/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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First Complaint = CFPB Complaint No. XXXX Specialized Loan Servicing, LLC response filed XX/XX/XXXX Second Complaint Against : Specialized Loan Servicing, LLC XXXX. XXXX XXXX XXXX, CO XXXX Regarding : Mortgage for our Homestead Located at XXXX XXXX XXXX, XXXX, MD XXXX In spite of our first complaint filed and identified as CFPB Complaint No. XXXX ( First CFPB Complaint ) being closed as satisfied, Specialized Loan Servicing, LLC ( SLC ) persists in its unlawful servicing practices in violation of Regulation Z, Title 12 Part 1026-41.
First, XXXX XXXX XXXX is our homestead property ( XXXX XXXX XXXX ) contrary to SLCs willful, false and misleading misidentification as Secured by a rental property in SLCs First CFPB Complaint response on XX/XX/XXXX ( SLC First response ).
Second, SLC refuses to make any filings or provide any mortgage information required by bankruptcy, banking, or mortgage servicing laws while SLC First response misinforms the CFPB that our mortgage liability was Discharged in Bankruptcy, which persists since SLCs acquisition of our mortgage servicing obligations. To be clear, our homestead mortgage is not included in our chapter XXXX plan, has not been discharged, and we continue to pay our mortgage outside of our chapter XXXX plan as explained by our chapter XXXX Trustee ( Exhibit A ). See attached Exhibit A. Unmistakably, XXXX XXXX XXXX filed a claim in our chapter XXXX case in XXXX of XXXX and was making the required filings in accordance with the law.
Third, SLC persists in disregarding its legal requirements to provide periodic statements required by law despite SLCs dog and pony show for the CFPB by SLC First response. ( 12 CFR 1026-40 ( ix ), 1026-40 ( x ), 1026-40 ( xii ) ).
Indisputably, as the Servicer of our homestead mortgage, SLC is legally obligated to provide periodic statements ( monthly statements ) which reflect : a. the current interest rate ( ours being a variable interest rate ) ( current rate = 3.25 ) b. the last payment and distribution of that payment ( principle and interest ) c. the amount due and the due date of the next payment Undeniably, SLC First response did not include a periodic statement and to present date we still have not received any periodic statements as required by law.
a. Prior to XX/XX/XXXX - XXXX XXXX XXXX sent a periodic statement - every month ( XXXX Acct XXXX. XXXX ) b. After XX/XX/XXXX SLC has sent Zero ( 0 ) statements ( SLC Acct. No. XXXX ) Although not required by law, SLCs form to receive monthly statements was submitted by us and received by SLC.
Nefariously, SLC fraudulently claims our mortgage liability was Discharged in Bankruptcy as part of an apparent fraud scheme to deceive ABS / MBS investors into believing that the investors investments have been Discharged in Bankruptcy to facilitate SLCs money theft scam to siphon the ABS / MBS Investors trust money and or assets, however these facts are irrelevant to our rights to receive periodic statements which can not be included in SLCs crimes against investors and investor trusts.
REMEDY : 1. Provide us electronic or online access to our mortgage ; and 2. Send paper periodic statements by mail ( monthly )
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| 10/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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XXXX XXXX sold my mortgage loan to a Company in XXXX that I was not aware of ; specialized loan services Or SLS. I paid on time all of XXXX ( even though they never notified me ... I had to wonder why my mortgage wasn't showing up in my bank account anymore and then call around to see where it went ) Then I went to sell my house starting in XXXX of XXXX. In XXXX and XXXX I had two times in each month where offers fell out of escrow because they could not get their money out of XXXX due to the virus. Of course I did not know this at the time but I called SLS twice in XXXX AND twice in XXXX and had an hour long discussion with them as to what was happening, that I was rebuilding my credit from a divorce and would they mark me as late if I paid the mortgage in full the following month Instead of making the payment and then paying in full a week later. And I asked them if I NEEDED to pay the mortgage if it was being sold and they said to me EVERY time That it would be fine, not to worry and my credit would not be affected. I paid on time For XXXX after those escrows fell through and then I paid the loan IN FULL on XX/XX/XXXX. The title and again getting the funds held the sale up by FOUR days. Come to find out months later that SLS marked my credit report as late for XXXX?!?. I've been fighting with them and the credit agencies to fix this for six months. I had a divorce and have been rebuilding my credit and they screwed me with a 40 point drop because I hadn't been late for anything and worked really hard to pay off closed credit cards and all my bills on time and off early. I then complained again in XX/XX/XXXX and wrote out a complaint on the XXXX. I asked XXXX to fix this for me please and THIS time SLS retaliated by NOW adding that I was late in XXXX also ( Even though that had never before been brought up ) and saying I'd had the account with them for 12 years under XXXX XXXX which I had not. This is so wrong and messed up and these people should not be allowed to just say what they want and affect people 's lives for no good reason! They told ME I didn't need to make the payment if I was paying in full that next month. The point of a credit report is to determine if someone is a good risk or bad risk. Their action does not adequately account my credit risk for others wanting to lend to me. It's unfair, unjust and it is NOT indicative of my credit worthiness. HELP me please. There is no reason at all they should have done this. And it doesn't hurt them to take it off per our agreement. These people are horrible and should not be allowed to be in business. I can't imagine what horror stories exist from other clients if they were this disorganized, inaccurate and unbending. When they " bought '' my loan from XXXX XXXX they went back to make it ALL interest as well. So the twelve years of progress I made in my mortgage started to get eaten up by my payments not going to any principal as well which is what FORCED me to see in the first place. They have thousands of complaints And someone needs to correct them. And I should have protection from fraudulent or bad reporting due to you're credit being affected by a natural disaster or epidemic
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| 05/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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On XX/XX/XXXX I noticed Specialized Loan Servicing LLC ( SLS ) that it was in violation of UCC 3-309 ( a ) and ( b ). On XX/XX/XXXX I sent a Notice of Error to SLS regarding said violation. On XX/XX/XXXX I sent a second follow up letter demanding that SLS prove-up its claim. XXXX has refused to acknowledge SLS 's violation of Maryland Code Commercial Law at 3-309 ( a ) and ( b ). SLS has had adequate notice that it is in violation of Maryland Code Commercial Law at 3-309 ( a ) and ( b ) and is therefore complicit in the fraudulent appointment of XXXX XXXX. XXXX, XXXX as alleged substitute trustee. SLS knew that pursuant to UCC 3-309 ( a ), XXXX XXXX XXXX XXXX has no chain of title and no claim under the alleged deed of trust. SLS knew that it has an obligation to release the lien as it is without basis to enforce it.
I have repeatedly noticed SLS and XXXX XXXX that Maryland Code Commercial Law states at 3-309 ( a ) A person not in possession of an instrument is entitled to enforce the instrument if ( i ) the person was in possession of the instrument and entitled to enforce it when loss of possession occurred ... NOT ONE of the banks in the alleged chain of title was in possession of the note when loss of possession occurred, thus none had power to enforce the note, and none had power to assign it! Each of the Lost Note Affidavits signed by the bankers states clearly that the bank never received the note. I have repeatedly advised SLS of these facts, and SLS has ignored me.
Pursuant to Maryland Code Commercial Law at 3-309 ( a ) all lost note Affidavits filed by XXXX XXXX XXXX, XXXX, and others, are false and void, as none of these institutions ever received said note, and therefore were not entitled to enforce said note. Therefore, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was without standing or authority to appoint XXXX XXXX XXXX XXXX, XXXX, as substitute trustee. SLS and XXXX XXXX. XXXX, XXXX, are without authority to foreclose. SLS has refused to acknowledge this fact, and has continued its fraudulent claim of authority to collect.
Maryland Code Commercial Law 3-309 ( b ) and UCC 3-309 ( b ) required SLS and XXXX XXXX XXXX XXXX to prove that the note/security was in its possession at the time it was lost. 3-309 ( b ) states A person seeking enforcement of an instrument under subsection ( a ) must prove the terms of the instrument and the persons right to enforce the instrument. SLS has failed to prove up its/their right to enforce the note.
XXXX XXXX XXXX XXXX has failed to prove-up its claim against my property at XXXX XXXX XXXX, XXXX, Maryland. Specifically, SLS has failed to prove that it is in compliance with 3-309 ( a ) ; that it was in possession of the instrument and entitled to enforce it when loss of possession occurred ... and it has failed to prove up its claim as required pursuant to 3-309 ( b ) : A person seeking enforcement of an instrument under subsection ( a ) must prove ... the persons right to enforce the instrument. SLS 's continued attempts to collect {$290000.00} that is not owed to SLS or to XXXX XXXX show that it is willfully in violation of UCC 3-309 ( a ) and ( b ) and is actively engaged in mail fraud.
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| 08/22/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I obtained a second mortgage in XXXX with XXXX. I made several payments on this loan, and it was combined into a single mortgage with XXXX XXXX XXXXXXXX when XXXX went out of business. Or so I thought. Around XXXX I started receiving notifications from Specialized Loan Servicing that I owed for a mortgage. I tried contacting them, when I put in my social security number and the property zip code, they said that I did not have any loans. I assumed it was a scam, and when I see something in the mail sometime later, I got the same result. Finally about a year or two later I had something hanging on my door from the same company. I tried going through them again and eventually spoke to a person there. I gave them the same information, they said they had no record of it. I started to sell my property around XXXX, at that time an attorney started searching for title. He did find a second lien that was still out on the property. It took him several months to find out who the company was and it was XXXX XXXX XXXX that was currently holding the lien. It took a while to be able to communicate with them, they actually had the wrong address information on the loan. I repeatedly tried to negotiate with them, and create a settlement. They refused to do anything. Knowing that I was trying to sell my property, they would not negotiate on anything. I did receive a response for some of my settlement offers that said that the loan was charged off for administrative and accounting purposes in XXXX. This went on for a while, and I had to close on my property, plus I had a contingency on the place that I was buying that I had put down a considerable down payment. I had disputed this with them, to no avail. I had to get an attorney to send them documents requesting everything that they had regarding this loan. We received them, but not in time for my closing of my property. I was forced to pay off this lien of {$140000.00} on a {$60000.00} loan. {$81000.00} of interest on a {$60000.00} loan is excessive. I also question the amortization of the loan with XXXX along with payments made in XXXX not being applied. They are no longer in business, so there's not much to do there. Specialized Loan Servicing was not able to contact, because they had incorrect information regarding my loan. And then they also did not want to settle or even discuss anything that would be a reasonable settlement amount. They held out knowing that had finally built up equity in my property, knowing that I was selling it, and also told me they were not even listening to settlement offers until I sent them a copy of my first mortgage statement. All these tactics created this loan to balloon to the excessive amount. The typical XXXX mortgage scam. They buy these loans on the secondary market for less than value, no one knows who actually has the loan. And then they created a scenario where I was not able to determine if it was legitimate or a scam. Even until I received the documents, I was surprised that the second mortgage was never combined with the first one to begin with. They held out knowing that they had me over a barrel, and cleaned out all the profit I made from the sale of my home.
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| 07/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Dear Sir/Madam Re : Request for Review of Approved Mortgage Relief Option : Reference : XXXX XXXX XXXX Property Address : XXXXXXXX XXXX XXXX XXXX XXXX NY XXXX ; XXXX Loan # XXXX Reference the above approved mortgage relief options attached. For the avoidance of doubt, the XXXX retention option applied by XXXX XXXX XXXX al in 2016 which was applied by XXXX XXXX, the loan servicer then, before the loan was transferred to SLS are given below : 1. SLS did not use the information given by borrower to evaluate the modification contrary to RESPA and the CONSENT ORDER SLS signed recently with CFPB, but rather introduced some strange figures like TOTAL MONTHLY EXPENSES OF {$350.00} and XXXX TOTAL MONTHLY GROSS INCOME in order to generate the results which includes balloon payment of {$480000.00} to the loan structure ( See Exhibit 2B attached ) 2. SLS approved mortgage relief did not provide any change in the terms of the original mortgage like the interest rate remains at 4.575 % ) and number of years ( maturity remains at 30 years ) as per loan modification prescription.
3.Before the modification, the loan structure ( See Exhibit 2A attached ) consists : Interest Rate : 4.575 %, Maturity : 30 Years ; Total Payment Amount ( P & I+ Escrow ) of {$4300.00} + Principal Balance of {$460000.00} + Zero interest deferred amount of {$140000.00} + Arrears of {$180000.00}.
Total loan Amount of {$710000.00} 4..After Your Modification as per your approval, the loan structure now consists : Interest Rate : 4.575 %, Maturity : 30 Years ; Total Payment Amount ( P & I+ Escrow ) of {$3800.00} + Principal Balance of {$710000.00} + XXXX Principal of 4.575 % interest of {$130000.00} + Balloon Amount of {$480000.00}. ( See Exhibit 2A attached ) Total loan Amount of {>= $1,000,000} 5. From the above, it is clear that no mortgage relief has been provided, but additional burden of {$730000.00} ( that is balloon amount of {>= $1,000,000} + zero interest deferred amount now converted to a 4.575 % interest current loan of {$250000.00} of 13 years term ) 6. Also bifurcating the 2nd interest free unpaid principal into 2 parts : a ) interest free portion b ) interest bearing portion violates the extant modification agreement signed with XXXXXXXX XXXX XXXX in XXXX.
7. Some provisions in this modification approval violates the provisions of the original mortgage Note and the Modification Agreement. Please note, that the terms of the loan or servicing guidelines are not to be changed according to Federal Laws when a loan is transferred in the secondary market.
8.Your extant response to Cfpb indicates that you applied some Investors Guidelines, which remain unclear, which is a violation of the originating loan agreement, the extant modification agreement, RESPA and extant Federal and New York State laws and servicing guidelines.
9.The loan is a XXXX Bank loan from a XXXX XXXX XXXX and not anInvestor loan.
In view of the foregoing, I am submitting a new modification application; and appealing that SLS reviews the approved retention as per RESPA and the CONSENT ORDER SLS signed recently with CFPB.
Thank you for the expedited action.
Yours faithfully, XXXX XXXX XXXX
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| 05/16/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Older American |
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This complaint is regarding SLS.net, or Specialized Loan Servicing , LLC, located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX My client has resided in XXXX, XXXX, for the last 8-9 years and has no plans of coming back to US for at least 12 more years, if ever. This was clearly communicated to SLS from XXXX XXXX when property was first listed, or 17 months ago.
Since XXXX XXXX XXXX contracts were submitted to SLS to approve or to disapprove the short sale for XXXX XXXX XXXX XXXX XXXX, XXXX XXXX.
1. First contract submitted in XXXX XXXX for {$150000.00}. At that time owner still paid his mortgages despite losing his job with XXXX XXXX in XXXX, XXXX. Payments were made from his savings account and continued until SLS asked for a sales price of {$160000.00}. Another identical unit, however no repairs needed, came on the market for {$120000.00}. Buyer of unit # XXXX was able to void the contract since no answer from SLS was obtained in time, and purchased unit # XXXX : short sale approved by SLS and settled in XXXX XXXX. I happened to be the sales agent on that transaction. and know that short sale was approved for {$130000.00}.
2. Second contract for {$100000.00} was submitted to SLS XX/XX/XXXX. Since there was no answer whatsoever from SLS, buyer voided the contract after 60 days of waiting for any response.
XXXX. Third contract was submitted in XXXX XXXX for {$120000.00}, a reasonable price considering condition of the property which may require up to {$20000.00} in repairs. This contract has been extended a number of times and is still valid. Last extension is until XXXX XXXX, XXXX.
Since the beginning of this 17 months process XXXX attorneys resigned from the case as dealing with SLS was an impossible task, no coherent answers from any one source were attainable. In other words, one person will provide information on this case totally opposite to what the other team member would say. No email communication is used by SLS clearly to avoid traceable errors and misstatements.
On XXXX XXXX, XXXX, XXXX XXXX, XXXX. sent in Authorization from the owner to allow him access to the file. On XXXX XXXX a file of XXXX pages, documents REQUESTED by SLS were faxed to SLS : Purchaser 's verification of funds ; Lender letter of updated pre-approval for the purchaser for {$130000.00} ( buyer agreed to a higher price ) ; Mortgage statements for the owner-seller ( SLS could not find them ). We were assured that process of short sale approval is on the way!
On XXXX XXXX, XXXX, I met appraiser/agent to conduct another BPO, # XXXX. On XXXX XXXX, however, without any notice whatsoever, file was closed and short sale denial was sent to the owner to XXXX, XXXX. I learned of this incidentally, called SLS to find out whether last BPO report came in. No notice whatsoever was provided to any of us.
SLS decided that foreclosure on this property is more beneficial to the investors despite having a valid contract with a well-qualified and willing to buy purchaser after 6 months of waiting and complying with all requests made by SLS, LLC.
See additional documentation that includes some documents from the 17 months process we were forced to endure.
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| 02/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Hello, I am XXXX XXXX and thank you for reading my story.
My husband and I are trying to save our home from being escalated out from under us by our mortgage holder. We finally got a modification in XXXX of XXXX & the 3 month trial was up XXXX XXXX, XXXX.
Through the magic of escrow & intrest our $ XXXX mortgage is now $ XXXX and today I was informed my monthly payment was going up another {$200.00}. The lender claims that this is necessary because I 'm in arrears on the escrow {$4000.00}. This is XXXX! If there was an arrearage it should have been handled within the modification.
We built this home ourselves in XXXX and it 's located next door to my XXXX year old mothers home whom I care for. My parents bought the property in XXXX Our home loan was with XXXX Mortgage for {$1900.00} a month and we had never missed a payment. I paid my own taxes and insurance.
In XX/XX/XXXX my husband 's XXXX. XXXX was denied so he began XXXX work as often as possible but he earns much less than he did before.
I am a XXXX. My employment has been off & on since the economic turndown. I have had several very good jobs just disappear due to mergers, takeovers, and closings. We have used up all our savings, sold our stocks, cashed in our IRA 's and my pension from XXXX.
We have nothing left but our home.
When XXXX XXXX XXXX bought XXXX 's mortgages in XXXX or XXXX they took over our mortgage. I continued paying my regular payment until one day XXXX refused to accept my payment. They said I was n't paying my full payment. When questioned they told me they had added two escrow accounts to my mortgage that brought the payment up to {$2600.00} per month.
I asked them to remove them as I had not given them permission to add them but they refused citing that they had to protect the Bank in case I did n't pay my taxes.
I got an Attorney ; XXXX XXXX XXXX. out of XXXX XXXX, FL ; and paid them {$2500.00} to help me get a modification. ( They turned out to be crooks and were indicted by the Florida Attorney General for Mortgage Fraud. ) As soon as XXXX heard 'lawyer ' they transferred my loan to Specialized Loan Service .
It took me from XXXX to XXXX of XXXX, hundreds of personal hours faxing and copying, checkstubs, tax returns, IRS permissions and hundreds of miscellaneous documents to finally get a modification. BUT : The only modification offer they made was based NOT on my actual mortgage payment of {$1900.00} but on XXXX {$2600.00}.
To keep our home we had to agree to pay {$2000.00} per month. Right after this went through my company closed in XXXX XXXX.
For the last year we have taken every job offered. I worked at XXXX XXXX so we could keep the utilities on through the holidays. My mother, children and other relatives help.It means so much to us to be able to live without fear of losing our home, without having to choose which Bill to pay or how much food we can afford to buy. With your help we could finally be solvent again.
We have lived with this sword of XXXX hanging over us for five years now. I can not express the gratitude we would have for all your help us to get out from under it. Thank you in advance for sharing our story.
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| 10/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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On or about XX/XX/XXXX at XXXX I called SLS to tell them that I was going thru mortgage per foreclosure counseling.
I was going thru a divorce and forgot to pay my county and city taxes for XX/XX/XXXX, which I been paying since I bought my house in XX/XX/XXXX. Specialized Loan Servicing ( SLS ) paid my taxes without my knowledge nor consent. I struggled to pay there imposed fees for 12 months. After I paid them back the increased my loan amount over {$200.00} plus my mortgage fees for 12 months it took them several months after that to take my mortgage back down. My city taxes are $ XXXX county taxes {$790.00}. SLS has added hazard insurance in the amount of {$810.00} which in the state of TN is not needed.
Then I started getting foreclosure proceedings lodge against me with increased loan payments amounts stating that my insurance was not paid from XX/XX/XXXX-XX/XX/XXXX.
XX/XX/XXXX-XX/XX/XXXX policy # XXXX was in my daughter 's name XXXX XXXX. XX/XX/XXXX-XX/XX/XXXX policy # XXXX is in my name XXXX XXXX XXXX . XXXX XXXX group sent SLS {$1000.00} for my homeowner insurance policy # XXXX, but SLS increase my mortgage note over {$200.00} plus my loan note per month for their imposed homeowner insurance amount.
When you call SLS they pass you around from one department to the next and then hang up your calls. Then when you finally connect with someone you began experiencing a lack of communication within the company. I sent them documentation on their website per instruction ( XXXX ) showing there was no lapse of insurance they continued adding late fees and finance charges on my mortgage note, making it impossible for me to pay. SLS owes me a refund for {$1000.00} and all imposed inflated interest and late fees that I have had to pay. I'm not interested in selling my home and I'm paying XXXX my insurance premiums starting XX/XX/XXXX. SLS is to pay my city and county taxes out of my escrow which is included in my monthly note amount of {$690.00} and not {$970.00} that they have been trying to make me to pay. By trying to do this they are charging me interest and late fees with me now owing them an excessive amount to the tune of {$2200.00}. I called my Congressmen, XXXX Area Legal Services, United Housing, and XXXX. XXXX XXXX is my representative and we did a conference call with SLS around and about XX/XX/XXXX with XXXX in Customer Resolution@XXXX. XXXX conference us in to XXXX XXXX in Loss Mitigation. After a couple of hours speaking with these to they admitted there errors including my refund. As to this day I have only received more notices every month relating to debt collection delinquent payments, mortgage loan is in serious default/delinquent, application for mortgage assistance/relief options, relief change of intent forms, and as of XX/XX/XXXX notice of default and notice of intent to foreclose.
I spoke with XXXX XXXX on XX/XX/XXXX in loss mitigation@XXXX. she requested same documents to be sent to XXXX which I did comply. Then I received my mortgage note for XX/XX/XXXX in the amount of {$2100.00}.
This company has little disregard for the mortgages and finances of people.
XXXX XXXX XXXX loan number # XXXX
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| 12/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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My Heloc was modified in XXXX, and I have made payments consistent with the amounts scheduled in the modification for 12+ years- including SLS for more than a year. Earlier this year, SLS claims they accidentally adjusted my maturity date in accordance with the original HELOC note ( maturity of XXXX ) as well as the payment due was adjusted upward. Once SLS reviewed the modification, they corrected the maturity date ( to a maturity date of XXXX ) - though they did not adjust the payments back to the agreed upon schedule in breach of the agreement. SLS is claiming that in order to pay the note in full by the maturity date of XXXX, that the payment must be adjusted upward and the schedule in the modification agreement is just a guide. While the modification states that it is a guide- it ignores not only XXXX years of strict adherence of multiple servicers to the payment schedule ( which I have paid in full and on time ), the precedence set, but also the additional guidance within the modification agreement that SLS ignores supporting that there could be a significant balance remaining due at maturity that must be paid in full at that time. I have a highlighted copy of the modification agreement- which shows not only the table of payments- but also the areas that SLS has not responded to which further support my comments that the payment in the schedule could have principal and interest components that vary monthly ( as a simple interest loan ) but the total payment due will equal the amount in the schedule. Paragraph 11 of the modification states that the loan is payable in full at maturity- indicating that at the point of maturity the balance could be significant ( potentially requiring the borrower to find a lender to make the final payment ). This supports my statement that the agreement I signed- and was agreed upon for 12+ years, that payment due follows the payment schedule as outlined in the modification agreement and that it should not be adjusted if there is an instance that requires the payment to be recalculated routinely if principal payment is insufficient. Further I paid a few days early or on time ( on autopayment ) on a regular basis, which would reduce the interest owed in terms of the agreement ( in the case of the early payments, not the on time payments- but most months was a few days early ) - and not add to the interest necessitating additional principal repayment in the first place. The terms of the modification- legally, 12+ years of precedent, and the spirit of the modification were to align with the scheduled payment plan which now reflects an increased principal payment causing the monthly payment to far exceed the amount I agreed upon. Additionally, SLS damaged my credit score by reporting the modification 12+ years after the event occured ( as the original modification was not recorded publicly ). This resulted in a XXXX point hit to my credit score. Since the event happened more than a decade prior, my credit today should not be impacted by an even that happened so far in the past. SLS claims they did not enter a negative credit event- but that is precisely what their actions resulted in.
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| 07/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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in XXXX of this year ( 2016 ), I knew a month in advance that I would be getting laid off from my place of employment. In an effort to be proactive, I called my mortgage company to ask if there were any actions I could take to protect my loan from being considered to in default. They assured me they had a great program that would help me. I submitted all the required paperwork, was told a decision would take around 30 days. The decision would be if they would suggest a modification ( of terms or if they could move payments to the back of the loan ). After 30 days I checked back and they told me they needed more paperwork. I submitted what they said was missing. After another 30 days they said they were expecting a decision any day. 80-90 days later I was getting the same excuse that a decision should be any day. On XXXX XXXX, my single point of contact told me the holdup may be because I was unemployed. I reminded her that I had informed her prior that I had been working again since XXXX. She responded, " ... oh we need to resubmit paperwork showing you are working which will speed up the process. '' On XXXX XXXX after many unreturned calls, I was told they needed a XXXX bank statement. I provided that statement and called to make sure that it was received. As was the case many times, my single point of contact did not call back or calls work and fails to leave a message. I called today on XXXX XXXX to get a status and was told I was missing one more document. That document was my XXXX bank statement. I provided that statement and asked the representative why they continued to delay and say the holdup was another months bank statement. She was unhelpful and just said, " that 's what the system says is required. '' I reminded her that I had heard that same reason for three months and told her I expected to be told on XXXX XXXX that the holdup is my XXXX statement.
My current mortgage balance is {$190000.00} and in an effort to refinance I have now been blocked from being qualified because they have reported XXXX late payments. I was on a three way call with the mortgage and XXXX when they reported I was delinquent. SLS, the mortgage provider assured me the modification would not affect my credit until resolution decision had been made. I even made a request to refinance with them but they said they did n't do refi 's. It seems that upon learning that I was attempting to refinance elsewhere, they suddenly reported me late which I have learned disqualifies me from refinancing a conventional loan. They purchased the loan in XXXX and did n't report any information until XXXX when they reported delinquencies. my mortgage balance as mentioned before is {$190000.00} and the appraisal for the home two weeks ago came back at {$340000.00}. I feel they are unresponsive and hope they can find a way to find me in default but in the mean time, they have me hostage to their company. I missed the XXXX and XXXX payment ( thinking I was getting good information about modification ) and have been making payments since returning to work in XXXX. They apply the payments60+ days in the arrear which makes my report reflect 60 days late.
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| 03/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Sent {$6100.00} on XX/XX/XXXX, to bring up my delinquent mortgage and included an outline of where money was to be applied according to the mortgage statement I had received from SLS. ( pages 1 & 2 ). About XX/XX/XXXX to XX/XX/XXXX, I spoke with XXXX, VP of Collections. He related that even though I had sent {$6100.00} Ii still needed to pay {$870.00} in legal fees. We set up an agreement for me to make payments. ( pages 5 & 6 ). I am attaching much correspondence asking for someone with authority to go over this and call me. Now most recently I am receiving a foreclosure notice. See pages ( 8 - 22 ). My letter of XX/XX/XXXX, addressing again my payment history since XX/XX/XXXX to present and response to the foreclosure letter. ( pages 23 - 25 ) Obviously I have tried and tried to resolve this situation with correspondence and calls. BUT no one will give me a straight answer. They keep saying someone will call but they don't do so. Also please note the many departments they have and the many phone numbers and addresses .I have to send the documents under another entry as this computer is not accepting attachments. I will send under a separate entry.
In the beginning I had no idea who I was calling and they would not identify which department I was speaking with. Each time I would go over my situation and then I would get transferred. I know I was very very bad in the past but I am trying to get this all cleared up. They would never consider viewing my calculations and the discussion I had with the VP of collections which I am certain was recorded as they state when calling.. I realize this is a lot to go over but I need your help. I am in real estate and when your agency was formed several years ago it was a positive way for consumers who were hurting during the recession ( alto they don't call it a recession ) to get back on their feet. Mortgage companies were relentless in calling folks behind on their payments which were many. Then this protection agency was formed and now we were given a direction of who could help us.
I have even had Apprisen ( an agency to help people during hard times ) be on conference calls with me to SLS. ( always disclosed ) She too agreed that it is a run around.
Again I am enclosing a great deal of correspondence. Have tried to put in date order. Have separated my correspondence with that of SLS except for the recent foreclosure notice.
In regard to the foreclosure notice that did not take into consideration I had called in the payment for XXXX the day after XXXX XXXX XXXX in amount of {$880.00}. But again these other additions is what is in dispute.
Pages 26 - 30 is other correspondence I had written regarding the situation.
Also am enclosing XXXX emails received from SLS stating they did receive my letters ( Pages 31,32,33 ) but nothing happens.
SLS is also claiming have an escrow shortage of {$970.00}. I have not had time to go over to verify their numbers. This will be my next project.
I can certainly need your help. Considering all my attempts I can not get any where with SLS other than their rebuttal in writing which does not match with my calculations. HELP
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| 09/11/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
Older American |
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The Claim : Our HELOC mortgage payment sent to SLS Loan Servicing ( SLS ) in the amount of {$10000.00} has been erroneously endorsed by XXXX XXXX ( XXXX ) and misapplied and erroneously credited to an unknown account at XXXX. SLS was notified of the error on XX/XX/XXXX but to this date refuses to either acknowledge receipt of the check or to sign an Affidavit of Forgery or Misapplied Funds that will allow our bank, XXXX XXXX XXXX ( XXXX ), to pursue a claim against XXXX for the erroneous endorsement and/or proper credit of the misapplied funds.
The Facts : In XX/XX/XXXX we opened a HELOC account with XXXX XXXX. That loan was apparently sold to a securitization owned by an unknown investor on an unknown date sometime before we made the first draw on the HELOC on XX/XX/XXXX. Servicing on the HELOC was transferred to SLS sometime around XX/XX/XXXX. We sent the {$10000.00} mortgage payment by personal check ( the " Check '' ) to SLS via USPS addressed to their designated XXXX in XXXX GA ( see attached copy of front and back of the Check ). On XX/XX/XXXX the Check was erroneously endorsed by XXXX as payable to one of their accounts and on XX/XX/XXXX the Check was cleared by XXXX and the {$10000.00} was disbursed to an unknown payee. On or before XX/XX/XXXX we discovered that the proceeds of the check had not been credited to our HELOC, and on that date we filed a claim with the Postal Inspector at the USPS and complained in writing to SLS requesting SLS to either correct the misapplication of funds or sign and send to XXXX an Affidavit of Forgery or Misapplied Funds so XXXX could pursue a claim against XXXX. We signed and delivered such an affidavit to XXXX on XX/XX/XXXX. On XX/XX/XXXX we contacted the XXXX Ethics Line by email to request an investigation, since XXXX or one of its clients was the apparent recipient of the misapplied funds. On XX/XX/XXXX we received a letter from SLS ( copy attached ) disputing that they had ever received the Check and disclaiming any responsibility for the misapplication of the funds from the Check.
Current Situation : The HELOC matures and final payment is due on XX/XX/XXXX. We have paid the outstanding balance down to approximately {$10000.00} but will have difficulty paying off that remaining balance if we do not recover the {$10000.00} in misapplied funds. We have an on-going ethics investigation pending at XXXX, and have recently discovered that the loan syndication may have been purchased by XXXX, who SLS told XXXX Ethics is currently the owner of the HELOC. ( XXXX = XXXX XXXX XXXX XXXX XXXX. ) Since we are still investment clients of XXXX XXXX, we have requested an investigation at that entity as well. In our view, the funds are currently held by XXXX on behalf of XXXX, but the funds were erroneously deposited in the wrong XXXX account by SLS. However, XXXX has now essentially washed their hands of the situation ( see attached letter ), even though they are the key to tracing the funds at XXXX either through their auditing of the internal routing of the Check, or by providing the necessary affidavit to XXXX so it can trace the source of the erroneous endorsement at XXXX.
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| 07/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I had a conventional mortgage with XXXX XXXX about six years ago, when I was challenged with keeping up with the payments due to my income decreasing. In XX/XX/XXXX, I applied for a loan modification with XXXX and they gave me the run around about how they could n't get the file finalized and approved by a XXXX modification agent. At that point I got in contact with the organization XXXX to see if they could assist with getting a loan modification for my home. Once XXXX started the process with the file for the modification, the loan was taken over by SLS ( Specialized Loan Service LLC. ). XXXX worked there magic and got me approved for a trial payment period. During this trial period, I made sure the payment was on time on the given date and continued to payments after the trail period ended. SLS never got back in contact with me stating that we meet the qualifications to get the modification approved. After this, due to drowning in debt, I was forced to file a Chapter XXXX bankruptcy, which at this point SLS choose to have no contact or doing with me until XX/XX/XXXX. This is when I started to receive numerous of letter from SLS stating that my home is in foreclosure and if I 'm interested in keeping the house to get in contact with SLS to see if I possibly could qualify for a loan modification or a forbearance. Since XX/XX/XXXX, the XXXX level has been so high I ca n't even explain it in words with this situation. I partnered up with a non profit organization to assist with the possibly of getting a loan modification with SLS in XX/XX/XXXX and I 've had nothing but the run around with SLS. Due to all the runaround SLS has given me, I now have a trustee sale this month and SLS is making every excuse in the world while my file is in underwriting that they ca n't hold off or postpone my sales date. I understand real estate and the importance of making sure that a loan file is completely done before submitting, with that being said I 've given SLS every document that has been needed for the file and all I continue to get is letters coming back stating they need more documents and I know I sent it the first time. So being cooperative i would call to confirm the exact documents SLS would need in the letter that 's been sent and I would fax the documents over the next morning, if not the same day. I would call and confirm that they received the documents the next day and some of the responses I 've received from the agents was, " Sir, it takes 48 hours to review the fax '', " Sir the fax number that an SLS agent gave to me does work anymore, you need to fax it to this number '', to " Yes sir received all documents that 's needed for your file and you should get a response within 5-7 days ''. Looking at some of the other complaints for this company on CFPB website, how is SLS still in business?? This is people 's livelihood your toying with and to have no consideration or compassion for clients situations is ridiculous. I think this need to be publicized so other people see what 's going on or even see they 're not alone on dealing with XXXX from this company. CFPB please help with this situation ASAP!!!
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| 09/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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As per the instruction of the State of Washington, Department of Financial Institutions, Division of Consumer Services, Specialized Loan Servicing, ( SLS ), has been asked repeatedly and failed to supply me with all legally recorded Assignments of interest for XXXX XXXX XXXX XXXX XXXX XXXX XXXX along with all other questions pertaining to this and previous Qualified Written Request. As to date, we are unaware of who the true, legal Owner of the Note and Deed are, ( SLS stated we were not privy to these documents UNTIL loan paid off in full! ) where the Deed and Note are kept, if they exist and if kept together, who the Master Servicer is and if this party ( Trust ) is receiving payment from a third party, whether that party has rights of subrogation or is satisfied by some other fee or revenue. Since SLS will not provide the answers to our questions, nor who legally owns this mortgage, ( legally recorded proof ), as SLS has failed to provide us with any Assignments or a complete Chain-of-Title, and therefore, we have no way of contacting anyone in Washington State of this fraudulent practice to acquire the documents we are requesting other than SLS. As I have continuously requested, to no avail, we are asking once more for SLS to provide to us this information and requesting an investigation into this situation/dispute and for your Agencys help in getting this important information from SLS.
I would also bring to your attention the fact that while my case is currently under Review and in Dispute Status with SLS, and all documents have been received and acknowledged for a modification, yet SLS continues to practice Dual Tracking by keeping the XX/XX/2021 sale date showing SLS in contempt of Federal Laws, causing severe damages by not allowing me a fair review and not showing good faith in their process for modification nor settling this Dispute. This property is in Arbitration currently, has a Lis Pendens filed, along with a non-answered Qualified Written Request previously sent to SLS and yet continue forward without adequate legal response while harassing me with a XX/XX/2021 sale date!
SLS has also admitted verbally by phone that they intend to continue with the XX/XX/2021 sale date while being in Dispute Status and stated they do not have to abide by any laws that state they are to cancel this sale date while complying. SLS has also stated repeatedly that they do not have to abide by the CFPB Dual Tracking laws as they have their own rules. We have been told that SLS might postpone the sale date 15 days prior to XX/XX/2021 or may not. SLS stated that having my full package in review for months has nothing to do with postponing the sale date or modification. When we bring up Dual Tracking, we are told it doesnt pertain to them and SLS doesnt interpret it as Dual Tracking. ( Having a sale date while all documents have been received and is in review ). They said they hold the right to go through the review as long as they want right up to the sale date can deny us and keep the sale date and go through with the sale for any reason and without communication with me, and call this transparency!
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| 03/03/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
Older American |
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This issue remains unresolved, and I find it necessary to update the record to address concerns, about Specialized Loan Services ( SLS ), not covered or supported by documentation earlier.
On XXXX/XXXX/XXXX, XXXX XXXX XXXX ( XXXX ) transferred the mortgage loan to SLS, effective XXXX/XXXX/XXXX. See Exhibit A.
On XXXX/XXXX/XXXX, Specialized Loan Services assigned the mortgage loan number, xxx. The notice set forth unpaid principal at {$440000.00}, uncollected interest at {$2000.00}, escrow /balance at $ XXXX, and outstanding fees that totaled {$910.00}. See Exhibit B.
On XXXX/XXXX/XXXX, SLS sent the Notice of Servicing Transfer effective XXXX/XXXX/XXXX. Exhibit C.
On XXXX/XXXX/XXXX, I paid SLS {$3100.00}, on loan # xxxx, for initial payment due XXXX, XXXX/XXXX/XXXX. See Exhibit XXXX SLS applied the XXXX/XXXX/XXXX payment to a debt claim of {$3100.00}, allegedly due, for XXXX mortgage payment by XXXX.
I disputed the SLS payment to XXXX, immediately. To date, XXXX has not submitted a proper bill in any amount for any outstanding claim of debt. XXXX ceased communicating with me after XXXX found errors and adjusted the online loan transaction history.
On XXXX/XXXX/XXXX, after discussion with SLS, I disputed the payment to XXXX, in writing. See Exhibit E.
On XXXX/XXXX/XXXX, SLS sent a demand for {$10000.00}, due XXXX/XXXX/XXXX. Exhibit F.
On XXXX/XXXX/XXXX, SLS sent notice of changes to the mortgage interest rate and payment to take effect on XXXX/XXXX/XXXX. SLS states that the interest rate stayed the same for six months and that period ends XXXX/XXXX/XXXX, so the rate and mortgage payment will change. See Exhibit G.
XXXX made a change to the mortgage interest rate effective XXXX/XXXX/XXXX. That change included an increase in the interest rate and payment that, contrary to the SLS claim, has not stayed the same for six months. SLS must know that this new debt claim violates the ARM agreement much like SLS knows that collecting disputed debt from me on behalf of XXXX is wrong and beyond the scope of the agreement. XXXX must be held accountable to justify the claim and not simply allowed to rely on a third party, SLS, to collect a disputed claim without proof.
On XXXX/XXXX/XXXX, SLS sent a Mortgage Payment Delinquency Notice. Exhibit H. Five days later, on XXXX/XXXX/XXXX, SLS sent a second delinquent notice demanding {$3900.00}, including {$3100.00} Monthly Payment, {$910.00} in Fees /Advance, and {$110.00} in Suspense Balance. See Exhibit I.
The fees listed by SLS are not legitimate. Again, SLS is attempting to collect on a claim that XXXX made during my Bankruptcy and hid from the Court when filing a Response Notice To Cure Final Payment on XXXX/XXXX/XXXX. XXXX admitted, in writing, to making errors in servicing the loan including overcharging my escrow account for 19 months. XXXX adjusted the loan account and failed to submit a written demand for payment, including fees, and SLS does not provide sufficient details, proof of claim.
On XXXX/XXXX/XXXX, I paid SLS {$3100.00} for XXXX. See Exhibit J.
On XXXX/XXXX/XXXX, I paid SLS {$3100.00} for XXXX. See Exhibit K.
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| 08/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
Older American |
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Supplemental Complaint TO CFPB ID FOR COMPLAINT SENT TO SPECIALIZED LOAN SERVICING LLC XXXX Company : Specialized Loan Servicing LLC ( SLS ) ( alleged successor to XXXX XXXX XXXXXXXX XXXX XXXX ) Supplemental Complaint of : Inaccurate information provided to Credit Reporting Agencies Attempts to Fraudulently Induce a Default Attempts to Fraudulently Induce a Breach of Contract SLS is Returning Direct Bank Wired Payments to Fraudulently Induce an unlawful Breach Breach of Fiduciary Duty Wire Fraud Embezzlement of Confirmed Payments Violations of Regulation Z Violations of TILA Violations of RESPA Bankruptcy Proof of Claim Not withdrawn SLS Never Filed a Release of Lien for the Fraudulent MEB Deed of Trust terminated by the Alleged XX/XX/XXXX Transfer False and Fraudulent Credit Reporting of HELOC Opened : XX/XX/XXXX I. On XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX informed me that my HELOC loan had been discharged and the account closed during my phone inquiry on the HELOC account Opened XX/XX/XXXX XXXX. XXXX XXXX XXXX, XXXX = alleged transferee to SLS III. Exhibit A : XXXX Credit Report XXXX XXXX XXXX, XXXX HELOC : A. Opened : XX/XX/XXXX B. Last Reported XX/XX/XXXX XXXX Reported Balance {$0.00} XXXX Account Status closed IV. Exhibit B : XXXX Credit Report Bank XXXX XXXX, XXXX HELOC : 1. This Account was closed XX/XX/XXXX XXXX. Last reported : XX/XX/XXXX 3. Reported Balance : {$0.00} XXXX. Nice! You've paid off 100 % of this loan 5. Opened : XX/XX/XXXX 6. Last payment : XX/XX/XXXX XXXX. Closed : XX/XX/XXXX XXXX. Worst payment status : Current 9. No Transfer to SLS you have 0 % left to pay on this real estate loan Clean Slate! As of XXXX XXXX, XXXX, you have no collection accounts on your credit report.
V. Exhibit C : XXXX Credit Report SLS HELOC : A. False & Fraudulent Credit Reporting 1. Opened : XX/XX/XXXX ( {$0.00} balance Ex. A and Ex. B ) 2. Reported : XX/XX/XXXX XXXX. Reported Balance : XXXX ( XXXX ) 4. Account status : Closed 5. Last payment : XX/XX/XXXX XXXX. Payment history : a. Youve made 100 % of payments for this account on time b. Last payment reported as XX/XX/XXXX = XXXX and XXXX payments were submitted via electronic transfer with confirmation.
XXXX Unknown payment entries : documented payment history with confirmation numbers provided to SLS, CFPB, and Justice Department ( sent via USPS Priority with tracking and signature verification ) d. Account was closed XX/XX/XXXX, indicating XXXX payment NOT OWED, however XXXX and XXXX payments electronically submitted and confirmed e. SLS never provided documentation to us to notify account closed as reflected in Credit Report information 7. Remarks Bankruptcy XXXX XXXX Bankruptcy Petition a. XX/XX/XXXX, {$0.00} balance ( during bankruptcy Ex. A and Ex. B ) b. SLS enters bankruptcy claiming balance due from XX/XX/XXXX, {$0.00} balance due c. SLS never files Bankruptcy Rule XXXX mandatory reports d. SLS never files Amended the Proof of Claim 8. Times XX/XX/XXXX days late XXXX a. Payee terminated in Bank account XXXX Can not submit electronic payments b. No loan statements from alleged servicer SLS after XX/XX/XXXX XXXX
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| 10/26/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I opened case # XXXX on XX/XX/2016 because each month, since XX/XX/2016 SLS has been receiving my monthly payments on time but " losing them '' and then charging me a late fee as well as reporting late payments being made on my payment history, which impacts my credit score. In XX/XX/XXXX, SLS claimed the XX/XX/XXXX payment was late because it was returned due to an wrong account number. This is NOT true. The account number is the same account # I have had since SLS became my lender. The payments are sent directly from XXXX to SLS electronically. If you listen to the tape of the recorded phone conversation between XXXX at SLS and I XX/XX/2016 you will here her admit that the cashier made an error and that the payment was returned in error to XXXX. XXXX then told me that I needed to re-send the payment, which I did that very day and that they received it on XX/XX/2016 ( ref # XXXX ). She also asked me to send proof of payment, which I submitted via XXXX mail. I also notified them that on XX/XX/2016 they would also receive the XX/XX/XXXX payment ( ref # XXXX ) to ensure there was no confusion about how the payments received should be applied ( that it was not additional payment against principal but instead the monthly payments that are due ont he XXXX of each month ). I sent this notification and proof of payment to the address I was given by XXXX on XX/XX/2016 and that I have been using every month when they ask me to submit proof of payment. ( XXXX, XXXX, CO XXXX. ) Today, XX/XX/2016, I received a notice from SLS stating the proof of payment went to the wrong address and that I was charged a late fee of {$9.00}. SLS needs to remove the late fee and correct my credit reporting history. The XX/XX/XXXX payment was NOT late. They received it on XX/XX/2016 and they returned it in error to XXXX. Again, listen to the recording which I know was made of the phone call and you will here XXXX state that the cashier returned the check in error and for me to resubmit the payment as well as an explanation, proof of payment and the copy of the email XXXX sent to me notifying me the payment was returned on XX/XX/2016. Claiming that a payment was not made on time and then charging a late fee or claiming an incorrect address or incorrect account # was on the payment/check and then charging a late fee is XXXX. SLS has been doing this to me every month since XX/XX/2016 Furthermore, the excuse that a payment was not received due to an incorrect address is ridiculous since the payments are always sent electronically. An incorrect address is the excuse that the XXXX XXXX on XX/XX/2016 made for the " lost '' payment. I asked to speak to a supervisor since I was not getting anywhere speaking with anyone else in either the XXXX department or XXXX department. I want someone above a supervisor level to look at my account, process the payment correctly, remove the late fee, correct my credit reporting history and then send me written proof this was all done. I have always had a near perfect credit score and I will not allow fraudulent practices by SLS to charge me late fees and ruin my credit score.
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| 08/15/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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Violation of California civil code section 2923.7 Response dated XX/XX/XXXX cover up by stating phone number was removed on XX/XX/XXXX.
I filed cease and desist on XX/XX/XXXX and I have received calls so this is XXXX to state SLS will comply with cease and desist after close to 2 years later. Last call I received in XX/XX/XXXX.
ON XX/XX/XXXX I CALLED AND SPOKE TO XXXX # XXXX AS PER RESPONSE IF XXXX XXXX IS NOT AVAILABLE ANY ONE COULD ASSIST ME. UNFORTUNATELY THIS NEVER HAPPENED. AFTER EXTENSIVE PHONE CONVERSATION I WAS INFORMED A XXXX XXXX OF CONTACT XXXX SHOULD DEAL WITH THE ISSUES.
XXXX THAN SEND AN EMAIL TO XXXX AS OF XX/XX/XXXX I RECEIVED NO PHONE CALL.
SINCE THAN I HAVE CALLED THE PHONE NUMBER LISTED CALLS TRANSFERS TO EXTENSION XXXX AND I HAVE LEFT XXXX MESSAGE NO RETURN PHONE CALL HAVE BEEN MADE.
Violation of California civil code section 2923.7 by SLS by refusing homeowners to talk to XXXX XXXX of contact. SLS has established a XXXX XXXX of contact name XXXX Teller ID XXXX on XX/XX/XXXX. I made two attempts to talk to a XXXX XXXX of contact, both have been denied. I was explained XXXX was not in the office and they had no idea when she would return. I request send message sent for XXXX XXXX of contact to call. This has not been done as well because a XXXX XXXX has not contacted me. After my message was taken, I was informed there no guarantee XXXX XXXX will contact me and when she will contact me. One of the reps gave me Hud phone stating she is supposed to provide under CA which I did not ask for but single of point I asked for. However other reaps I spoke none stated they were required to provide HUD phone number. After discussion I was explained I must remove cease and deist first before single int of contact will call me. This sounds wrong and violation of California civil code section 2923.7 1. XXXX is not available when I call multiple times. 2. I have removed cease and desist before XXXX will call me back. 3. When I call XXXX is no in and I have been informed SLS has no records when XXXX will return and call me back 4. Then cease and desist must be removed before XXXX calls me. I have been denied the right to talk to XXXX XXXX of contact in violation of ABA700 California homeowners bill of right by refused me to talk to XXXX XXXX of contact. By contradicting I must remove cease and desist before XXXX will call me back. Guaranteed XXXX XXXX of contact : If you ask for a loan modification or other foreclosure-prevention option, your servicer must assign you a specific person or team who can walk you through application requirements and deadlines, knows the facts and status of your application, including missing documents needed to complete your application, and can get you a decision on your application. ( Civil Code section 2923.7 ).
I called on XX/XX/XXXX and spoke to XXXX I was told XXXX XXXX of contact is not available and there is no records when she will return to work.
I have not received corrected loan modification documents, so I made a new request for loan modification on XX/XX/XXXX. I am still waiting for the decision as of XX/XX/XXXX.
|
| 07/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
My home mortgage was transferred to Specialized Loan Servicing in XX/XX/2020. I was sent a notice my escrow would not cover my homeowners insurance policy because my insurance policy annual cost went up over {$500.00}. I called my old home owners insurance company and they brought the cost down and secured the payment from Specialized Loan Servicing on XX/XX/XXXX. So the account was no longer without homeowners insurance.
I called many other home insurance companies and secured a new policy with company XXXX for over {$1000.00} less, uploaded the documents to Specialized Loan Servicing website, and they are insisting I already have coverage and will not talk to me regarding the new policies ( home owners and wind and hail ). I have two messages in the message center online that they will not read. I called XXXX today, their insurance department, spoke with an agent, and she would not discuss any resolution. I made it clear I have a new policy and I uploaded it to the portal, and left emails on the mortgage portal for my loan. She responded by insisting I call the number again ( given above ) and leave another message for yet another call back from another agent. I am sensing I am being given the run around and not getting customer service at all.
Concerns : 1. In regards to the email from SLS ( Specialized Loan Servicing ), the email I received today was from From : XXXX XXXX Notice the reply address is not a SLS.NET address.
It stated I already have Home Owners Insurance coverage, and they do not mention the new policy documents I uploaded several times.
a. Monday, XX/XX/2020 XXXX XXXX, uploaded both policies They responded on Tuesday, XX/XX/2020 XXXX XXXX From : XXXX XXXX saying that MyCoverageInfo Information Not Processed b. Tuesday, XX/XX/2020 XXXX XXXX, I uploaded both policies again They responded on Tuesday, XX/XX/2020 XXXX XXXX From : XXXX XXXX saying that MyCoverageInfo Information Not Processed c. On Tuesday, XX/XX/2020 XXXX XXXX and Tuesday, XX/XX/2020 XXXX XXXX, I uploaded the policies again in TWO different places on their portal, One for adding a new policy and the other for editing the old policy information.
On Wednesday, XX/XX/2020 XXXX XXXX, I received the response from a different email address, XXXX XXXX, that I already had coverage and my documents were not needed. The documents they had on file were from XXXX, my old insurance agency. Again, they did not honor my request to add the new insurance policy with XXXX.
As I was typing this message to you, the SLS message center sent this message : XX/XX/2020 XXXX XXXX Thank your for your inquiry. Please contact our Insurance Dept. at XXXX. An agent will be happy to assist and look into the matter. For your convenience their office is open Monday - Friday XXXX XXXX - XXXX XXXX MT.
This is the number I have already called, and been unable to speak to anyone about resolving this issue. I am in an infinite loop of being told to upload documents to the portal, only to have them rejected. And being told to call a phone number I have already called, only to be told I need to call the number again.
|
| 12/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
Older American |
|
SLS purchased the servicing of my mortgage from XXXX at the beignning of XX/XX/2016. They sent me notification of the change. I registered as a new customer on the website. I started getting robocalls from them saying register on the site. NO message other than to register. ON the website no messages. When I tried to call they do not answer but put you on voicemail. Then I get a letter saying they are purchasing insurance for me since I do n't have it. I try to get in touch with them and again get in a voicemail loop. They purchased insurance for $ XXXX and when I finally in touch with someone on the phone to say that I had and have had homeowner 's insurnace continuously for the last XXXX years they said ok and sent me a letter saying that the insurance they had ordered had been canceled and my account had been refunded. Then in XX/XX/XXXX they raised my monthly mortgage payment by {$100.00} with no notice ... when I called and called and called and finally got to speak to a person, she said it was because of fluctuations in tax assessment ... I said that 's impossible since I have a tax abatement ... she said she would check. I called and called an called again and another agent said it was because I did n't have exterior insurance and so the escrow to cover the insurance had to be raised. I went through the whole song and dance about being ina condo and exterior insurance being covered by the association. Then she said it was because I did n't have homeowner 's insurance and XXXX had to get it for me. I never had a lapse in insurance coverage. they said it was because I did n't have insurance on the exterior of the building. I registered a complaint here and there was supposed to be an investigation ... this complaint agency just notifies the company and then let 's the company respond with " We need more time. '' After a certain period this bureau just erases the complaint or deactivates it. I saved a pdf of my complaint and it disappeared ... .SLS is buying insurance without due diligence to determine if a homeowner has insurance already, is giving that business to their own business associates, increasing mortgage payments without proper notification, probably targeting older people who are not aware and then creeating an overdue balance that they can later scoop down on and foreclose on ... they are also probably targeting properties in areas in which the values are going up. They do not accept phone calls directly but put you on hold or through a voicemail system and no one returns calls. They have no email address to contact them. The XXXX fax number that they provide is always busy and does not accept faxes XXXX I tried to send a fax documenting the insurance XXXX and it did not go through ). This company is scamming people. They were supposed to do a stats analysis of my escrow account ... but they have not credited my account with the $ XXXX charge for insurance but factored that into my escrow and now my mortgage payment has increased to {$30.00} more than then original fee. They are crooks. I want my mortgage amount back to the original amount agreed on.
|
| 02/24/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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I took out a home equity line from XXXX XXXX which was originated and serviced by a third party on their behalf. Everything was fine for some time but then I noticed an approximate $ 10k increase in the account that was not accounted for. I repeatedly tried to get information on it through their online system and through talking to them on the phone. I requested a copy of any proof of disbursement and they would instead send me statements or other stuff that wasn't what I asked for. Each time I was told it would take a while to fulfill my request so months would go by and I would receive nothing or I would receive something I hadn't asked for. Eventually XXXX moved the servicing around so I could no longer get into that system and had to track down who was servicing the account. They also didn't process a change in address I had provided so they were not mailing to my new address. As I was disputing the balance with them, XXXX sold the servicing again and I received two different letters one saying it was sold and then another saying it wasn't but then started getting messages from Specialized Loan Servicing. I tried to talk through the issue with them and got no response until I finally reached out to their president. I let him know of the dispute, the fact they were violating my FDCPA rights trying to collect without addressing the dispute and violating my FCRA rights reporting it as not paid when in fact I had been making payments to XXXX and disputing the balance. The President of SLS said he would have someone look into it but nothing was done until I repeatedly reached out to him. At that point they again kept sending me documentation that wasn't what I asked for and informed me that XXXX had not provided them with the full documentation for the file. I went to XXXX noting that someone needed to get me the proof of disbursement or I was going to report all this to the CFPB and they informed me that the third party they had originating and servicing the loan did not have full documentation for my loan and a number of others. I requested the $ XXXX be credited back to the loan and XXXX said they could not do that because they sold it. I informed the President of SLS about what I found and he went silent. I also asked him about a payment I made which was returned to my bank and he said he would look into that. He's never gotten back to me although I've reached out to him a number of times and no response. Someone named XXXX from their escalation department called me while I was out of the country and I returned her call but she is not returning my calls and no one at SLS is doing anything to address all this but still has collection people calling me in violation of the FDCPA. Further they continue to report derogatory information on my credit bureau and even reported to the credit bureau they had resolved the issue with me which is clearly not the case. They have had a huge negative impact on my otherwise stellar credit report which has caused significant financial harm to me as a result of the violations of XXXX and SLS of my rights under the FDCPA and FCRA.
|
| 08/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
Reinstatement of complaints # XXXX and # XXXX Closed by your agency without resolving the issue that SLS increased my mortgage payment to {$2400.00} illegally, after receiving {$300.00} to cover an escrow shortage to avoid an increase in the mortgage monthly installment. As stated in my first and second complain per SLS response to the agency on paragraph four of their XX/XX/XXXX, they conceded that they received on XX/XX/XXXX the escrow shortage of {$300.00}. Their XX/XX/XXXX letter instructed me to pay the shortage of {$300.00} to maintain the payment of {$2400.00} for P & I and Insurance ( P & II ) or opt to accept a higher monthly payment of {$2500.00}. Their XX/XX/XXXX letter instructed that if I opted to pay the lump sum I had to pay separately the {$300.00} from the P & II of {$2400.00} to avoid an increase in monthly payment to {$2500.00}. Following their instructions, I opted to pay separately the lump sum of {$300.00} to cover the escrow shortage and paid the {$2400.00} to cover the P & II. Again in paragraph four of their XX/XX/XXXX letter they conceded that they received the escrow shortage payment separate and the payment of the P & II separate both within the grace period for the payment at issue in XX/XX/XXXX. I followed their instructions, if they allocated the money incorrectly is out of my control. The issue here is that once I paid the escrow shortage in a lump sum of {$300.00}, my P & II was supposed to stay as {$2400.00}. Please see the attachment of their XX/XX/XXXX in which SLS asked for {$300.00} for an escrow shortage. At that time my payment was {$2400.00}. To aovid the monthly increase, I paid and they received {$300.00} escrow shortage within the grace period on XX/XX/XXXX, the grace period extends to the XXXX of each month. However, the monthly payment was increased to {$2500.00}. and then adjusted to {$2400.00}. What justify the increase? SLS have not explain that, SLS only states that my monthly payment is not {$240.00}. I refute that, once I paid the escrow shortage, no increase in monthly payment is legal nor justified. However, SLS is still raising the P & I to {$2400.00} from {$2400.00}. In addition, SLS is requesting as collectible {$87.00} to satisfy shortage alleging that I underpaid because I paid {$2400.00} in XXXX. This is incorrect. Once I timely satisfied the {$300.00} escrow shortage on XX/XX/XXXX, the P & II payment is suppose to stay at {$2400.00}. SLS does not dispute that they received the escrow shortage of {$300.00} and have not explained the increase of the monthly mortgage installment. The lump sump was specifically to cover any escrow shortage and avoid increase in the monthly mortgage installment. In addition, SLS embarks in predatory lending with an interest rate at 7 %. For years I have tried to lower my interest with them specially during the time that the interest rate was less that 3 %, but they refused. I am XXXX XXXX veteran, I have very good credit, I need your help. I 'm looking forward to hear from you and please do not close the complaint before resolving the issue in my favor. I may be reach at XXXX.
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| 03/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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|
I believe my mortgage servicer, Specialized Loan Servicing ( SLS ), mishandled my mortgage documents and failed to provide correct information regarding loss mitigation. I applied for loss mitigation on XX/XX/22, and was told in previous phone calls that SLS wouldn't report my mortgage as delinquent while I am in the review process. I received notification in early XXXX that SLS reported my mortgage as delinquent, and when I called SLS on XX/XX/22 I was told my application was incomplete, and that's why my application wasn't reviewed. I received no notification that my application was incomplete.
I submitted my application again on XX/XX/22 and SLS began review my application on XX/XX/22. Because I didn't receive notification about the XX/XX/22 application, SLS disengaged my previous application and referred me to their foreclosure department. I called SLS again on XX/XX/22, and SLS said that my XX/XX/22 application was not considered incomplete, and they don't have record that they considered my application incomplete. SLS stated that my previous application, submitted in late XXXX, was pending a final decision, so they didn't review my XX/XX/22 application ; I was not informed that my XX/XX/22 couldn't be considered, nor did SLS notify me of any actions I would need to take so my XX/XX/22 application would be considered.
With my previous loss mitigation applications, I was not given specific reasons for why I was denied home retention options, only general reasons such as " can't make a repayment plan within guidelines '' or " make sufficient net income to pay the amount owed in full ''. When I called on XX/XX/22, I was told that my debt-to-income ration was too high ; I was never given this information with my previous application, even after numerous calls.
On XX/XX/22, I called and SLS said I can moved to foreclosure while under loss mitigation review. XXXX also said they had been reviewing my XX/XX/22 application, and stopped reviewing on XX/XX/22. In previous phone calls, SLS said my XX/XX/22 was not under review ; further, they said that because I didn't have an applications under review, I was referred to their foreclosure department. However, SLS was reviewing my application and referred me to foreclosure while I was under review for loss mitigation.
SLS has said I can't make partial payments because I've been referred to foreclosure. If this is true, SLS committed dual tracking by referring me to foreclosure while I was under review for loss mitigation. If SLS didn't commit dual tracking, then I have been under loss mitigation review and not referred to foreclosure, and should be allowed to make partial payments to the amount owed.
I can qualify for up to {$30000.00} from the Virginia Mortgage Relief Program, but the amount owed must be less than {$30000.00}. If SLS will allow me to make a partial payment, I can pay up to {$10000.00}, and Virginia Mortgage Relief Program will pay the remaining balance, bringing the mortgage to term. I have a job and stable income, so I can make regular monthly payments after bringing the loan to term.
|
| 06/09/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
SPECIALIZED LOAN SOLUTIONS FILED AN NOD ON MY PROPERTY ON XX/XX/XXXX FOR A XXXX XXXX XXXX FROM XXXX THAT WENT TO BANK XXXX XXXX THEN TO XXXX XXXX AND THEN LAST YEAR TO SLS. THAT DEBT DISCHARGED IN BANKRUPTCY IN XX/XX/XXXX.
THIS DEBIT/LIEN WAS WIPED OUT AND THEY CONTINUE TO HARASS AND ATTEMPT TO COLLECT ON A LIEN ON MY PROPERTY WITH COMPOUNDING DAILY INTEREST AND CRAZY FEES ACCRUING AT 8.7500 %!!!!
***THIS PROPERTY HAS XXXX EQUITY-XXXX!!!!! I'M UNDERWATER ON THIS PROPERTY, AS THE XXXX MORTGAGE IS MORE THAN WHAT THE PROPERTY IS WORTH! THERE IS A HUGE BALLOON PAYMENT THAT WAS PLACED IN MY XXXX MODIFICATION ( DONE BY XXXX ) IN XXXX. XXXX LIEN PLUS THE BALLOON DEFERRED AMOUNT DOESN'T PLACE ANY EQUITY IN THIS PROPERTY. XXXX XXXX DID THEIR OWN BPO IN XX/XX/XXXX AND THE VALUE CAME IN BELOW WHAT IS OWED TO XXXX XXXX XXXX *** **BANK XXXX XXXX XXXX MODIFIED THAT XXXX LOAN IN XXXX, BEFORE TRANSFERRING IT TO XXXX XXXX. I WAS MADE TO BELIEVE BY THESE PARTIES THAT THE XXXX LIEN HELOC WAS GOING TO BE FORGIVEN.
HOWEVER, XXXX NEVER COMPLIED WITH THE MORTGAGE SETTLEMENT ACT AND EITHER PLACED THE XXXX HELOC IN A XXXX MODIFICATION, AS REQUIRED BY THE SETTLEMENTS OR MORE IMPORTANTLY, EXTINGUISHED THE LIEN, AS I WAS MADE TO BELIEVE.
THEY MAY HAVE EVEN RECEIVED XXXX TREASURY FUNDS, AND NOT EXTINGUISHED THE LIEN LIKE THEY AGREED TO IN THE STATE AND FEDERAL SETTLEMENTS, AND NOW ARE TRYING TO DOUBLE DIP.
THEY REFUSE TO PROVIDE ANY INFORMATION ON TRUE NOTE OWNERSHIP FOR LEGAL STANDING, XXXX MODIFICATION INFORMATION, OR WHY THE XXXX LIEN WASNT FORGIVEN WHEN BANK XXXX XXXX FORGAVE ALL XXXX HELOC LOANS, NOR WHAT I WAS MADETO BELIEVE.
THEY HAVE NO LEGAL STANDING OR RIGHT TO PLACE THE LIEN, ENFORCE THE LIEN, COLLECT ON THE LIEN, OR ANY OTHER LEGAL INSTRUMENT, AS THEY DO NOT LEGALLY OWN THE DEBT, NOR THEIR " CURRENT CREDITOR '' BANK XXXX XXXX XXXX XXXX XXXX THE BANK OF XXXX XXXX XXXX XXXX TO XXXX XXXX XXXX. ITS UNKNOWN WHO, IF ANYONE, LEGALLY HOLDS THIS NOTE, AS THESE POOLS OF HELOCS WERE EXTINGUISHED.
XXXX BANKRUPTCY DISCHARGE, ALONG WITH QUALIFIED WRITTEN REQUESTS TO XXXX XXXX AND SLS AND REQUESTS FOR VERIFICATION OF DEBT HAVE BEEN IGNORED* THUS PROVING XXXX OWNERSHIP, OR EVEN THEIR ABILITY TO LEGALLY ATTEMPT TO SERVICE THIS ARE QUESTIONABLE, AS THIS HASNT EVEN BEEN RESOLVED BETWEEN REAL TIME RESOLUTIONS SERVICING LAWSUIT AGAINST SLS!!!. THIS ISSUE HAS YET TO BE RESOLVED AND ORDERED BY A JUDGE.
THIS DEBT WAS CLEARED IN BANKRUPTCY, YET THEY CONTINUE TO TRY AND COLLECT! THEY NEED TO COMPLY WITH THE XXXX DISCHARGE, REMOVE THE NOD AND HALT THEIR DEBT COLLECTION AND HARASSMENT PRACTICES. THEY ARE IN VIOLATION AND NON-COMPLIANCE OF RESPA, TRUTH IN LENDING ACT REQUIREMENTS, REGULATION X.
THIS IS ALL IN DIRECT VIOLATION OF THE CFPB SETTLEMENT IN XXXX!!! THEY ARE CURRENTLY BEING SUED FOR SIMILIAR COMPLAINTS IN DIRECT VIOLATION OF THE SETTLEMENTS THEY AGREED TO.
***PLEASE INSTRUCT THEM ON THEIR FRAUDULENT PRACTICES AND REMOVE THE NOD AND LIEN XXXX *** I WANT THIS NOD REMOVED IMMEDIATELY, AND LIEN NEEDS TO BE EXTINGUISHED AS IT SHOULD HAVE BEEN YEARS AGO. STOP THE HARASSMENT!!!!!!
|
| 01/29/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Re : Loan # XXXX Dear Sir or Madam We were denied for an application for loan by a bank for a negative account which is so called " 3x30 rolling mortgage late for three consecutive months ''. We heard this in shock because we have had perfect credit history and always pay our bill on time. We checked our credit and found out the problematic account is the above mentioned one and it is the mortgage service company XXXX XXXX XXXX XXXX who reported this matter to the credit agencies, which damaged our credit.
We did some research and found out this mistake should have been avoided if they have a better communication with us. They notified us a rate change onXX/XX/XXXX for the increasing of monthly payment, and we updated our auto pay setup beginning from theXX/XX/XXXX. We thought there would be no more change for half a year according to our loan terms. Since all our payments are set up for automatic paying, we did not usually go to check the account until we get proper notice. However, They increased our payment again on XX/XX/XXXX ( from {$1300.00} to {$1400.00}, with a {$43.00} difference ) that we were not aware of. We kept out payment for the amount that you notified us on time every month, until the month of XXXX when we were aware of the new change occurred on XX/XX/, we paid the extra to catch up the shortage and their fees. This is the reason that we were " late '', but it really is just a mistake on both the bank and our side. And the so called " late '' is JUST A VERY SMALL POTION OF THE PAYMENT, FOR {$43.00} Giving the fact that we have kept our payment every month on time, and the unpaid partial amount is relatively very small and they charged us for that late fee, we have paid the price for the mistake made. they have many chance to communicate with us either by phone or by email or by mail, but they had chosen not make to such effort for their due diligence before they report to the credit agency, we believe they did not do a good job in service their customers, and their procedure is problematic.
We hope this would explain what happened and they would understand we never under any intention or difficulty or dishonest to not paying all our obligations on time. we never had any problems with our payments. Indeed from our credit report, you shall be able to see we have a perfect payment history if they did not cause this problem.
Having said the above, we sincerely hope they could correct our record in all the credit agency so to restore our good credit. We advise them by phone, by email and mail that, because this mistake caused the denial of our bank and, consequently, we lost a big business opportunity, the damage might be very serious. If this dispute could not be resolve, we reserve our rights to resolve it in the court of law. In the phone they promised to make the correction but several month had passed and no change happened at all If you have any questions about this matter, please feel free to contact us at your earliest convenience. Please call me at XXXX, or email us at XXXX. Your prompt response would be really appreciated.
|
| 05/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized Loan Servicing XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CO XXXX Since XX/XX/XXXX Ive been trying to cancel my escrow account with Secialized Loan Servicing, LLC ( SLS ).
Id rather pay my taxes and insurance directly and invest the extra money for a small return during the year. Nowhere in my contract does it state I must have an escrow account. Ive talked with these people, who are totally incompetent, as you will see below, for hours on end and below are some of the reasons theyve given me as to why I cant cancel my escrow. The most viable reason being it was a requirement at the time of the loan. However, there is nothing in my contract that indicates this. Ive asked if I could just send them the total amount for my annual escrow which would lower my monthly mortgage payment, $ XXXX vs. $ XXXX. Their response was I couldnt do that.
On XX/XX/XXXX, I contacted XXXX XXXX who holds my mortgage loan and they are in contact with Specialized Loan Servicing to find out why I cant cancel my escrow account. They cant get any answers either. When you call Specialized Loan Servicing, you can never speak with a supervisor youre told a supervisor will call you back. If you miss the supervisors call they dont leave their name just the regular number so the entire process starts from the beginning. The last person I spoke with informed me they sent a letter telling me I cant cancel my escrow, said she '' d have a supervisor call and hung up on me. Following is a list of reasons they gave me, in order, on the different calls I made to them.
You cant cancel your escrow because you live in a manufactured home.
You have an FHA loan ( I do not ) You have a XXXX XXXX loan and their guidelines say you must have escrow. ( I do not ) Your loan is secured by Bank XXXX New York XXXX ( it is not ) Escrow Account was a requirement of the loan. ( Nothing in my contract states this ) You have a {$400.00} negative balance in your escrow account ( due to a mess up with my insurance. Told them I would pay it immediately. They said I couldn't because I had to wait for the escrow analysis. I also asked if I could just send in the total dollar amount for my escrow for the year and they said NO During the past month and a half I was doing research to find out who held my mortgage. After calling XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX and XXXX XXXX XXXX XXXX secures my mortgage and have no requirements that I must have an escrow account. ( Case # XXXX ). XXXX at XXXX XXXX is working on this but she can not get an answer. SLS just sends them a copy of XXXX XXXX regulations that don't state I must have an escrow account.
During this time Ive contacted a real estate attorney and hes never heard of not being able to close my escrow.
Being a retired XXXX, cancelling my escrow will help me financially. It would keep my mortgage payment at {$430.00} instead of {$670.00}. The additional monies could be be invested or used for other things.
They CAN NOT give me a valid reason why I can't cancel my escrow account. Makes me wonder what they are doing with my money,
|
| 06/25/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
I have a Home Equity Line of Credit ( HELOC ) that I originally obtained from XXXX in Florida. I have had the account for over 10 years and have never missed a payment. I currently have an XXXX credit score, my income is enough to give me a very low debt-to-income ratio. I have been in the same home for 27 years and the same job for 9 years. My property value would make the Loan-to-value ratio less than 25 %. I am a XXXX XXXX XXXX at a XXXX and I actually worked at XXXX and helped create the HELOC product that I have.
At some point I think in XXXX or XXXX, my HELOC was sold or transferred by XXXX to a company called XXXXpecialized Loan Servicing, LLC " Part of the XXXX XXXX ''. In XXXX of this year, I called Specialized to inquire about what payment I needed to make to bring the account to a XXXX balance ( to avoid getting another statement for pennies owed or a credit balance the following month as has happened in the past ). I explicitly stated that I did not want to " PAY OFF '' or close the account. I subsequently made appropriate payments to get it to a XXXX balance. My last payment was made in XX/XX/XXXX.
This past Thursday, XX/XX/XXXX, I received a letter from Specialized, dated XX/XX/XXXX that said my account had been paid in full and the release or satisfaction of mortgage document was in process. I called Specialized on Monday, XX/XX/XXXX and spoke with a customer service rep named XXXX who confirmed from his notes that I had stated back in XXXX that I did NOT want the account to be closed and satisfied. He told me that he could not fix the problem, but that he would refer my case to the Consumer Escalation Department. Someone named XXXX ( not sure of spelling ) called me today and again reconfirmed that their records show that I did not authorize my account to be closed and satisfied, however, because the paperwork had already been processed, there was nothing they could do to correct the situation. She kindly suggested that I go to another bank and get a new HELOC. I should not be inconvenienced by Specialized breaching the valid contract of my HELOC loan documents. I also don't know if I can duplicate the interest rate that I currently have ( Prime-1 % ). I requested that they reinstate my account and I would be happy to re-sign the lien paperwork to be refiled. They refused. I then suggested that they make me a new loan at the same terms as the one they cancelled ; they said they are not a lender, but just a servicing company, so they also refused that suggestion. The bottom line is that they have chosen for whatever reason to cancel my account ( perhaps they can get a higher interest rate from other consumers who have weaker credit scores? ) This is unacceptable. I know that there are laws governing how a lender or servicer can suspend a HELOC for cause, but in my case, I am the closest customer you will ever find who is 100 % risk-free. I appreciate your help in rectifying this situation and to highlight the Unfair and Deceptive practices that Specialized Loan Servicing has used against me, a long term, excellent customer.
|
| 02/14/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
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Wells Fargo NA as a trustee with XXXX XXXX XXXX XXXX foreclosed and won a final judgment on our home when 1 ) there was NO LIEN on our property description and 2 ) under a false fabricated trust which the Securities and Exchange Commission confirmed does not exist which is Certificateholders of Master Asset Backed Securities Trust XXXX, Mortgage Pass Through Certificates, Series XXXX. The case was initiated by XXXX XXXX XXXX XXXX XXXX, XXXX in XXXX County Florida case # XXXX against XXXX and XXXX XXXX. XXXX XXXX XXXX Firm abandoned the case and XXXX XXXX XXXX firm took it upon themselves to continue the lawsuit in XXXX. They are a very aggressive, unscrupulous law firm that submitted fabricated fraudulent evidence and a robowitness that testified he was there for XXXX until their lawyer XXXX XXXX showed him the final Judgment paperwork to recite. This was at the very beginning of the trial! XXXX XXXX XXXX provided the witness for trial. They sent us a XXXX IRS form, XXXX XXXX, stating that THEY were the lender with false figures and a fabricated loan number. XXXX XXXX they sent a real estate representative to strong arm us with paperwork and threats that we need to have a backup plan and we need to get out now! We believe they also hired attorneys from XXXX XXXX XXXX located in XXXX XXXX Florida to also threaten us to leave. We reopened the case when we finally figured out there was no Lien and confirmed with the Securities and Exchange Commission that the trust did not exist. We have put in an Emergency Motion to Vacate and are anticipating a Writ of Possession from unauthorized companies and people. Now we even have doubts that XXXX XXXX were authorized to pursue the wrongful foreclosure. My husband has been XXXX 5 times since XXXX in which he almost XXXX. We are constantly on watch because of the aggressive picture takers ( inspectors ) that would show up in front of our property violating our First Amendement privacy as well as USC 15 Section 1692 ( d ) ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. They have been advertising our home for foreclosure sale on XXXX and XXXX Today since the case started. I kept records of the phone calls from XXXX XXXX XXXX ( pretending to be a servicer ) where they would call up to six times a day. We are on alert and check the case status register several times a day awaiting the Writ of Possession which we will also ask the court for a stay so we may explain our motion to vacate the final Judgment. We spent {$20000.00} on attorneys that basically did as little as possible to continue getting paid. The attorney we had for the NonJury Trial told us not to show up at court and never defended us. He let XXXX XXXX submit fraudulent manufactured evidence as well as fake witnesses. We are still occupying our home but we are prepared to leave at any time if they put in a Writ of Possession but even if we leave we will continue to pursue Justice to have our home put back in our name and ownership. Thank you for your time and help!
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| 02/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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My name is XXXX XXXX, I am XXXX years old and XXXX. My wife a banded our home on or about XX/XX/XXXX. She told me that I was a good man, she did not love me. She told the new dinning room set, new bedroom set, new living room set, our new flat screen TV, and the XXXX Truck which was a gift from her and my children and left me.
On XX/XX/XXXX I applied for a divorce with Legal Aide. They help me to reply to her attorney 's request : I want the house, half of her retirement from XXXX, and half of her retirement from XXXX XXXX XXXX.
I did not make a mortgage payments for XX/XX/XXXX and XX/XX/XXXX, because I had to pay attorney the Law Office of XXXX XXXX XXXX due to Legal Aide not being able to help me due to no funds being available.
XXXX XXXX XXXX had been my mortgage company for about 30 years, I made payment from my XXXX XXXX XXXX checking account.
My nightmare began not being able to pay the XXXX XXXX School Taxes. When I went to make payment on XX/XX/XXXX for the amount of {$640.00} I was informed by the XXXX Tax Office clerk the balance had been paid in full already, I asked her who paid for them I asked, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. You have to request the money we gave you credit for being approved because of your XXXX.
On XX/XX/XXXX I went to XXXX XXXX XXXX, their representative called the XXXX, I spoke with their mortgage representative who told me I a made the payment of {$640.00} before XX/XX/XXXX they would not make the Escrow Tax account and my payments would continue to be my regular monthly payments of {$640.00} per month. XXXX XXXX XXXX made an automatic payment to the mortgage account XXXX instead to the escrow tax account, because of this error XXXX XXXX XXXX made an escrow account for 5 years.
I had only 3 years to finish paying my mortgage and due to the unethical error made by the automatic payment applied to the mortgage loan payment instead of the escrow tax payment XXXX XXXX XXXX increase my contractual remaining term to 5 years and 8 months, and it increased my mortgage payment from {$640.00} to 1 payment of {$850.00} w paid in XX/XX/XXXX and my new monthly payments starting XX/XX/XXXX would be {$780.00} per month.
On XX/XX/XXXX I went to pay my mortgage payment for {$780.00} and I was told by the teller my account had been sold to another company. I was to speak with a XXXX XXXX XXXX representative. I was told I would have to contact SLS XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX to make the payment. I got home and called the 3 times that day and a representative answered and call was disconnected each time. A week later I received a letter stating that XXXX XXXX XXXX has been transferred, effective XX/XX/XXXX to a new servicer, will be collecting my mortgage loan payments. No other term of your note and mortgage will change. I received a bill for XXXX which has to be paid in full. My monthly payment or {$1100.00} per month.
Yesterday someone from the mortgage company came to take pictures. My house is for for closer. Please Help Me Save My House!
Thank you, XXXX XXXX Cell # XXXX
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| 09/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I own a site condominium in Texas in which a lot has been subdivided into two discrete parcels that are entirely responsible for our own, fenced off areas of the land. We then carry a $XXXX policy for the shared driveway which ends at separate driveways for each unit. My property was incorrectly entered into Specialized Loan Servicing's system as a standard, shared property condominium which would require an HOA master policy along with each unit carrying condo insurance. This would lower each individual's unit burden while shifting much of the liability to a master policy, it would end up being cheaper for me.Back in XX/XX/XXXX however, I received a notice that I didn't have adequate insurance coverage and that if I did not upload my policy, SLS would buy more expensive insurance that would potentially cover less than my own policy. I was terrified at the thought of having to pay for double insurance after legal, my insurance agent, and the underwriter reviewers approved of my policy (and required me to obtain homeowner's insurance) with the loan originator. I uploaded the shared property plan and my own insurance plan to the given insurance website and thought the issue was resolved as the website said I would hear back in ten days with a resolution. I never heard back. I got a second warning a few weeks later that I still had not uploaded the documents even though I obviously had -- when I went to the website, they showed the policy documents I had previously uploaded and didn't even offer the opportunity to upload additional supporting documentation. I called SLS the next day, explained the issue, and was told not to worry and the agent would resolve the case; it was just a system issue and she would take care of it.Two weeks later, I received another notice that I didn't have insurance and SLS would be purchasing insurance for me. I have now repeated this process six times. I have received six letters. I have called SLS six times, and each time their agents have been incredibly kind, quickly recognized the issue, and made me feel like my property was updated in their system once and for all. I even got policy cancellation notices for the policy that SLS purchased on my behalf and the money was refunded to my escrow account, I felt like I was finally in the clear. Today I came home and opened my mail to find another letter stating I did not have the proper insurance on my property and SLS will be purchasing insurance on my behalf. This is a stressful, tedious issue that isn't amusing to me anymore. I appreciate that systems go haywire, I've written software for major tech companies for a decade now and appreciate that enterprise systems are fickle but this is driving me insane. I have recordings of most of the phone calls and just want this to be updated once and for all. I'm angry at my originator for working with SLS if this is the type of company they are.I'm missing two of the letters but have uploaded seven that I received. I also have recordings of most of the calls but SLS has their own copies which are likely better quality.
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| 10/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I suffered a loss in income due to COVID-19. I asked for and received a COVID forbearance on my mortgage. PRIOR to the end of the 18th month I requested that the 18 months past due payments be moved to the end of my mortgage per CARES act protection. I notified them by phone, in writing and via online email/message on the secure portal account that this is what I desired. Specialized Loan Servicing ( SLS ) just kept acting like I had not made this request. I started documenting including printing off written requests and keeping logs of most of the calls made. One example is On XX/XX/2022 at XXXXXXXX XXXX XXXX with XXXX this request was made verbally. We started a complaint at XXXX XXXX in order to get some help since we felt that SLS was not acting in good faith. XXXX XXXX claimed they contacted SLS and that we were OVER 18 months past due. I emailed all documentation/ mortgage statements to XXXX XXXX showing that we were not over 18 months past due. I have never heard from XXXX XXXX again. I have a case number and agent name if needed and all supporting documentation.
After XX/XX/XXXX, the SLS verbiage changed and they started stating I had to make a payment in order to " qualify '' for the payments to be moved to the end of the mortgage as a balloon payment. Finally, several days prior to the end of XXXX I made this payment out of fear of losing my home. I had to literally fight, to get them to take a payment. The whole phone call was the most unpleasant experience I have ever had in my 79 years with a customer service agent.
Starting at the beginning of XXXX we notified SLS that we were working with the North Carolina Homeowners Assistance Fund ( NCHAF. ) This was done verbally, in writing, on online portal and via XXXX XXXX. Despite over 5 months of trying to work with Specialized Loan Servicing ( SLS ) and them being listed as a participating mortgage lender, NCHAF has not been able to get SLS to verify the debt and allow time for payment from NCHAF so that they can be paid to bring our escrow shortage to a lower amount and to help with past due payments since the end of our 18 months forbearance. ( We have supporting documentation showing where NCHAF has been reaching out repetitively to SLS if needed. ) I also have where SLS is listed as a participating mortgage servicer.
I am elderly and feel that I am being taken advantage of/predatory lending practices are occurring by SLS, XXXX XXXX and XXXX even NCHAF. I have 99 % equity in this home which has been in my family for over 200 years. I am in fear that we will be placed into foreclosure unfairly. We have over {$29000.00} in funds with NCHAF that could stop this process if only SLS would work with NCHAF in order to get it done.
I am hoping this does not require me to get my attorney involved. I can send documentation if requested by CFPB but due to the fact I am in fear of needing to seek legal action, I am not attaching all documentation for automatic sending to SLS. Specialized Loan Servicing has already stopped sending monthly statements and other documentation to us.
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| 08/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I, XXXX XXXX have tried many times to work with the bank to get a loanModification but they always declined the case with no reason sometimesThey said is because there were incomplete documents when I have theProof of the fax confirmation that I send & they have received the docs.
At this time I need your help there is a sale date on my property tomorrowXXXXXX/XX/XXXX. Please at this time I just requesting more time so they can continue reviewing my case ( I submitted an updated package since XX/XX/XXXX. ) Last time that I spoke with them & request updated docs was onXXXX XX/XX/XXXX & were send the same day. When I call back on XX/XX/XXXX find out the status they said there is not enough time to review the filebecause they need at least XXXX days, when my file has been under review & requesting documents since XXXX, thru XXXX.
According to article that you posted on XXXX XXXX, XXXXThis bank Specialized Loan Servicing , LLC Is doing the same thing on myMy case.
Closed borrower applications due to its own excessive delays : XXXX took excessive time to review loss mitigation applications, often causing application documents to expire. To move its backlog, XXXX would close applications due to expired documents, even though the documents had expired because of XXXX delay.
Delayed approving or denying borrower applications : Under the new CFPB mortgage servicing rules, XXXX must evaluate a complete loss mitigation application within XXXX days, if it receives the complete application more than XXXX days before a foreclosure sale. XXXX also failed to adhere to these timelines.
Failed to alert borrowers about incomplete applications : XXXX is responsible for reviewing borrowers ' initial loss mitigation applications to determine what documents are missing. It must then tell borrowers what documents are missing, usually by sending a " missing document '' letter. XXXX failed to send, or delayed sending, missing document letters to borrowers.
Miscalculated incomes : Eligibility for some loss mitigation programs, such as a loan modification, is highly dependent on borrower income. If borrowers have too much or too little income, they do not qualify. XXXX routinely miscalculated borrower income and wrongfully denied loan modifications.
Denied applications for unspecified reasons : Under the CFPB 's new rules, mortgage servicers must provide the specific reason a complete loan modification application is rejected. XXXX policy was to say only " not approved for loss mitigation options by the investor/owner of the loan, '' even though XXXX internal systems contained the true reason for the denial.
Misinformed borrowers about their appeal rights : Under the CFPB 's new rules, XXXX must provide certain borrowers the right to appeal the denial of a loan modification. But XXXX failed to provide this notice, and it wrongly stated that borrowers have an appeal right only if they reside in certain states.
Please I need your help I do n't want to lose my house I have no place to go with my children and wife.
Thank you.
I really appreciate your time.
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| 07/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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We purchased this home, newly built, in XX/XX/XXXX, for {$170000.00}.
We refinanced in XX/XX/XXXX to pay for some emergency medical expenses for my husband and my mothers funeral, bringing the loan up to {$210000.00}.
On XX/XX/XXXX, my husband and I refinanced our home through XXXX XXXX XXXX/ XXXX XXXX XXXX. We borrowed another {$30000.00} for some landscaping investment and to pay off some debt. Refinance loans were being offered all over at that time, and unfortunately we bought into the hype. We actually never received any paperwork or documents on this loan, only a check and a place to submit our payments. We were both working full time and had some serious debt to take care of so put off the inquiries into the paperwork " for a later time ''.
About a year later, XXXX sold our loan to XXXX XXXX XXXX. It was then that we were informed that our loan was now for {$300000.00}. We were shocked. The amount owed before the refi with XXXX XXXX XXXX was {$210000.00}. We only borrowed {$30000.00} against the equity. If the loan company added even another {$30000.00} for fees or whatever, our loan would still be under {$280000.00}! We inquired, and inquired, and inquired, and were never given the original loan docs ( apparently they were lost ), and I am still asking.
In XX/XX/XXXX, we were forced to obtain a modification on the loan because the monthly payment had gone up to $ XXXX/mo which we simply could not continue to afford. We had been paying this for 6 years. That is almost XXXX. More than what the original loan for the house was. And still had no answers as to why the loan was XXXX ... We applied for and qualified for a HARP modification at that time. By this time, my husband was ill and in need of XXXX XXXX XXXX. His XXXX was in XX/XX/XXXX. He suffered horribly for the next 8 months and finally succumbed on XX/XX/XXXX. In the meantime I have been paying and paying on the modification. Even though I have never seen the original loan documents I had signed with " XXXX XXXX XXXX '' in XX/XX/XXXX ... I have brought the {$300000.00} balance down to {$270000.00} with a lot of sacrifice and hard work.
Select Portfolio Servicing, now called Specialized Loan Servicing are the collection agents for this loan. In XX/XX/XXXX, I was notified by SLS that my monthly payment was going up to $ XXXX/mo, which as a retired widow, I could not possibly afford. My daughter and son-in-law have been helping me with the payment since XX/XX/XXXX. I applied for and received a new loan modification, but it is unbelievable! I am now to pay $ XXXX/mo for 36 years! That is over {$500000.00} for the life of the loan. AND at the end they want a balloon payment of {$180000.00}!! This is insane!!! I have already paid more that what I should have for this loan, and for the house and property! Now it is like I am starting all over again!! How can they get away with this? Who regulates these thieves?? What can I do? Can you help me?
Sincerely, and tearfully, Thank you for any help you can give me.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oregon XXXX XXXX -cell
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| 06/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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My mortgage was transferred to be serviced by SLS in XXXX XXXX.
Prior to the transfer I was working with XXXX to have my loan modified.
After many disputes with SLS ( loan servicer ) I received a notice from them date XXXX XXXX for a trial period modification Plan. I later received a letter of a designated contact to guide me through this process his name and phone number provided. The trial consisted of there payments in the amount of XXXX prior to making the first payment I contacted my designated contact XXXX . This letter was dated XXXX/XXXX/XXXX but I did not get it until toward the end of the month. After speaking with XXXX he told me that I did not need to make my payment for XXXX just begin by making my payment on XXXX XXXX for the trial. Additionally prior to my receiving information regarding my modification I had been dispute with my mortgage company regarding my payment so it was more than XXXX. I made my first trial payment on XXXX XXXX for XXXX. My second payment in the same amount for XXXX and XXXX.
When I made my last payment I contacted my designated contact person and inquired to the fact what happens next and what do I do for the XXXX payment it was specified in the trial document. He told me I should be receiving my modification document soon. I did within a few days from the conversation. I received the modification agreement, the agreement was dated for the XXXX of XXXX XXXX just on the summary page. Non of the other pages were dated. I contacted XXXX regarding the wording of the document as to when my payments would begin we concluded on XXXX XXXX. He stated I received this document because I had completed my trial and made payments as indicated in the agreement. So I did not make a XXXX payment but I did make my XXXX and XXXX ( XXXX ) payments.
Therefore all payments were make according to the agreement. I had the agreement notarized on the XXXX of XXXX and sent overnight via a package they sent me ( I have the receipt ). I tracked the package and indeed it was received by them. I waited and kept checking my account nothing has been updated yet. The representative when I called would transfer me to a voice mail. I finally got someone who told me I had denied the modification, I sent a dispute. I then on XXXX XXXX received a default letter on my loan. So this complaint is about an agreement that is not being honored and the fact that I have made all the payments required, and it does not appear they are being applied to my loan. I am requesting your assistance in settling this before I initiate litigation against this company In regards to the questions below not sure how to answer. I have received a default letter but I have made payments which have not been applied.
I will send you a list. I believe the default in error. The right hand does not know what the left is doing. Additionally, I have hired an attorney to tentatively look into this. I am requesting your assistance as as well. So I have done all they have asked. They are not honoring their portion of the agreement. Attached are my documents
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| 11/06/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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Thank you for helping me. I received a notice that my mortgage payment was going to increase in XXXX XXXX to {$4500.00} from {$2200.00}. I called SLS that same day XXXX XXXX and they told me my new payment would be increasing in XXXX. I told them that there was no way I would be able to afford that payment. I am a single working mom of XXXX young children. I bought my home in XXXX with the father of my children. In XXXX I left their father due to his abuse to the kids and me. He demanded that I buy him out of the home loan so I was sold the loan that I have now, interest only. My income has come down since XXXX so I live a very conservative life so that I can make my house payment and bills on time. That same day, XXXX XXXX I submitted the completed modication application and sent it in along with all requested documentation. As their instructions stated I faxed the documents in XXXX set pages. I received confirmation of all XXXX sets of faxes. On the next day I called to confirm their receipt, and they did not receive it. I called the day after and they said they did receive it but the package was incomplete. I told them that I had confirmation of all pages being received ( the # of pages shows on the fax receipt ). They told me they needed me to refax the entire applications, bank states that showed the {$100.00} child support and becuase I did not circle the child support on the bankstatement it was not complete I told them that the directions did not say to circle the amounts that I did that on my own to help make it clear, and they told me it did n't matter I had to circle and refax. I also had to refax the XXXX. I told them that the instructions stated that the XXXX was for " self-employed '' people and that I was not self employed so I completed the XXXX XXXX. They said that I was wrong and that my file would not be looked at until they received the correct XXXX along with the other documents. They also told me again, " It does n't matter they do n't have the right XXXX so do it again ''. Their instructions clearly state that the XXXX is for self-emplyed. I did as they asked and refaxed all documents. When I called today XXXX XXXX to see if they received the faxed documents again the rep, XXXX was extremely insentive. He told me that they did not log in documents on Saturday and that only XXXX people him and someone else was working.
I am begging for a reasonable mortgage payment. Increasing my payment to more than double is not reasonable. I save during the year to pay my property taxes, the bank did not allow me to have them added to my payments. I have worked at my job for 16 years, I am a responsible parent and cosumer and I have never even been late making my house payment. I just need help with SLS giving me a reasonable house payment. My kids and I feel very safe in our neighborhood even though we do not have family that lives close to us. I am cooperating with SLS and I am pleading that they give me a reasonable payment so that I can keep my home for me and my kids. I ask that you please help me. Thank you.
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| 04/20/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XX/XX/2023 I recently was approved and received a loan from XXXX XXXX. The loan is now serviced by Specialized Loan Servicing , LLC in accordance to a letter that I requested as a welcome dated XX/XX/2023, but received at the end of XXXX after placing a call to XXXX XXXX on XX/XX/2023. At the time of the processing of my loan, the date for my payment was the XXXX of the month. This was set up as ACH.
Summary of Activities : On XX/XX/2023 I called XXXX XXXX at XXXX spoke with XXXX to indicate that I wanted to verify when my payment was due and the exact amount. XXXX provided me the date of XX/XX/2023 and the amount.
My payment was processed from my account in accordance to the XX/XX/XXXX established at the time of the processing of my loan.
I received a statement ( See attached Exhibit A ) that indicates I am past due on my loan. My loan can not be past due as the first payment was due on the XXXX of the month.
On XX/XX/2023 I called and spoke with XXXX ID XXXX XXXXXXXX, XXXX indicated I was not late, however my statement is showing I am past due and delinquent on my payment. I explained that this would also report negatively on my credit report. I further explained that this should be corrected. I was told that this could not be corrected. I requested to speak with a supervisor to state my case. XXXX, indicated he would send me to his supervisor XXXX. XXXX indicated XXXX could not send me to anyone else and/or schedule a call back from someone within the organization.
XXXX indicated I am not late ; this is how it shows on the statement. This is not satisfactory for me and appears as if I am negiliant in my financial responsibilities. I am not comfortable with someone telling me I am not late and documentation shows otherwise. I later spoke with XXXX ID # XXXX whom indicated once again I was not late, but if I wanted to change my payment date to match there statement date I could. This is not effective customer service when the client is being penalized based upon information provided at the time of the loan closing. I was told through Achieve to set my loan ACH for the XXXX of which I did and followed instructions. Specialized Loan Servicing indicates this is the last day of the grace period and the statements go out before that date. There has definitely been miscommunication, lack of communication and erroneous communication to me as a customer. Therefore, why would I need to change my due date.
Additionally, I was told there was not a physical address to submit a Qualified Written Request as I wanted to ensure that someone would receive and sign for my notification. Secondly, I was told I could not send the qualified written request through the email that was sent to me, and third, I was told that I could not fax my Qualified Written Request to anyone. The only place to send it was to the XXXX XXXX XXXX file and there is no guarantee that someone would get it. Again, why send a Qualified Written Request if there is the possibility that it will not been seen, and/or concerns addressed by anyone.
Thank you,
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| 04/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX This is a complaint about the servicing of my home mortgage by XXXX XXXX XXXX ( XXXX ) and Specialized Loan Servicing LLC ( SLS ).
On XX/XX/XXXX I received a notice from SLS that XXXX had transferred servicing of my home mortgage to SLS, and I also received from SLS a Notice of Default and Notice of Intent to Foreclose stating three delinquent payments since XX/XX/XXXX and late charges. Payment was demanded to be made by XX/XX/XXXX and I was threatened with acceleration, etc. if I did not pay the amounts stipulated.
I spoke with an SLS agent onXX/XX/XXXX to disclose to SLS all of the facts concerning my business dealings with XXXX, and asked SLS to verify the facts and to cure their misunderstanding that was created by the false information provided to SLS by XXXX. I followed up with a letter to SLS on XX/XX/XXXX.
I received an Escrow Closing Notice from XXXX dated XX/XX/XXXX stating : As of XX/XX/XXXX, you will no longer have an escrow account because : you asked to close it. Since that closing date I have paid the real estate taxes and property insurance. Also, I have paid the monthly mortgage payment for principal and interest every month, in full, and on time. I have the bank record of payments as proof of all payments concerning my home. XXXX and SLS both have made an overpayment of real estate taxes that I reimbursed them for and they accepted.
I received a XX/XX/XXXX Statement Summary from XXXX. It included : Total Interest Paid in XX/XX/XXXX : {$2900.00} ; Real Estate Taxes Pain in XX/XX/XXXX : {$0.00} ; Beginning Escrow Balance : ( {$600.00} ) ; Ending Escrow Balance : {$2500.00} ; Ending Gross Unpaid Principal Balance : {$160000.00} ; At the time of transfer the Principal Balance was reduced to {$160000.00}. If the escrow account was closed in XX/XX/XXXX, why was there a balance of {$2500.00} in XX/XX/XXXX? Where did the funds originate? Was this yet another XXXX error and failure to refund all of my escrow money in XX/XX/XXXX?
For the past 9 months SLS has harassed and threatened me to foreclose on my property and has tried to extort a large sum of money that they tell me is for taxes and insurance payments. Although I keep telling SLS that I have paid the taxes and insurance in full, they continue to ignore the facts. For the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, SLS has refused to accept my monthly mortgage payments for principal and interest and has returned it to my bank account. The returned money is being held in a bank account pending disbursement instructions from SLS. SLS told me that they can not accept partial payments. Are these people insane?
I have sent to SLS three Request for Information and Notice of Error hoping that their research would cure their false claims. They have not and they still refuse to research the facts.
Let it be known, if SLS is not capable of doing the necessary work to cure their fraudulent claim against my home mortgage, and to stop harassing me, and to stop their criminal extortion efforts, I am ready to file a criminal suite against them.
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| 11/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX our mortgage co who was originally XXXX XXXX sold our mortgage to Specialized Loan Servicing. Shortly before the sale of our mortgage XXXX XXXX completed an escrow analysis and raised our payment slightly. Our taxes and insurance are all escrowed into our payment. We were not aware of any issues on our account until in the process of selling our home in late XX/XX/XXXX. We have two tax parcels, during the sale process we were informed that part of our taxes were unpaid. SLS claims they did not receive the information on the smaller lot. SLS said they sent in a request for the tax claim certificate to the tax claim bureau. After getting told this multiple times and not getting results I called to tax claim bureau myself. I was informed by them that they only deal with delinquent taxes and they never received any request from SLS. They forwarded me to the county treasurer. The treasurer also never received any requests and told me I needed to contact my township office. My township office has an outside company that handles taxes which is also the same company that handles the school taxes that were unpaid. I had already spoken to them in the past I knew they had received any requests from SLS. The tax company informed me that SLS did not need a certificate in order to pay the taxes however on Monday XX/XX/XXXX while I was on the phone with SLS 's tax department my wife called the tax collection company and they sent all the information to SLS while we were on the phone. SLS still claims to be waiting on a tax certificate and refuses to pay the bills. During one phone call they claimed to not know who the tax collection company was even though they have paid other taxes to them in the past. They keep giving us the run around saying they have to re-review everything and get back to us. We have been given at least 4 dates when things would be handled by but they are never resolved. We have contacted XXXX XXXX and were told that when they sold our mortgage both parcel numbers were included in the paperwork. SLS has even gone as far as sending us a new escrow analysis saying our payments will be going up due to a shortage starting XX/XX/XXXX. That proves they have the information needed to pay the taxes yet continue to lie about not having it. They are also telling us there are not enough funds in our escrow account to pay the tax bills and no explanation as to where our money has gone. I have been paying around the same amount a month as I always have since I purchased my home in XXXX. Every escrow analysis done since XXXX have been under {$200.00} in shortages due to taxes changing. SLS claims there is a shortage of over {$900.00} in my escrow for the upcoming year. We have been calling almost everyday and are getting nowhere. Supervisors refuse to call us back as promised and will never transfer us to higher management. They claim to not be able to access our records and need to start fresh every time we call. Even supervisors we have previously spoken to act like they have no idea what we are talking about.
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| 10/14/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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My name is XXXX XXXX and I currently have a home equity line of credit with SLS. In XXXX I lost my job and fell 2 months behind on my payments in XXXX. After several discussions with personnel at SLS I understood that if I added additional money to my monthly payments that money would be held in an unapplied funds account until such a time that a full payment could be made. I started adding additional money over and above my monthly payments and soon realized the money wasn't being held in an unapplied funds account. I immediately started calling SLS to straighten everything out. Attached you will find notes of who I spoke to, dates and times. You'll also see that on multiple occasions commitments were made to straighten everything out.After 4 years and a formal complete I was told that SLS wouldn't apply any additional funds over the mortgage payments to the 2 back payments. I was also told that from that point on if I called my in payment monthly and specified the additional funds were to be held in unapplied funds they would then be held until a full payment could be made. On XX/XX/XXXX I made a payment of {$700.00}. XXXX for the mortgage payment and {$100.00} to be added to the unapplied funds account. Confirmed by XXXX of the Customer Service Team. On XX/XX/XXXX I spoke to XXXX paid {$610.00} and {$100.00} and {$12.00} Fee to pay over the phone. {$200.00} will remain in unapplied funds ( from XX/XX/XXXX & XX/XX/XXXX ) {$720.00}. Confirmation # XXXX. On XX/XX/XXXX I checked my account and noticed the money was missing from unapplied funds. After many calls I was told several times a supervisor would call back. I never received a call from a supervisor. I did start receiving endless collection calls. Today I checked my SLS account and noticed my unapplied funds account is negative over {$500.00}. My payment of {$720.00} is listed as {$500.00}. Please see attached notes. The annotation takes a few seconds to open so please be patient. Attached is a personal call log documenting much of my communication with SLS with dates and times. I've also attached a spreadsheet showing all payments made to SLS. There is a column showing how much I put into unapplied funds monthly since XXXX when I missed 2 payments. Each month instead of holding the money until a full payment could be made the money would be applied to unpaid principal which left my account perpetually 2 months behind.
XXXX XXXX XXXX XXXX ) XXXX Also, see below last signed on XX/XX/XXXX XXXX Next Payment Due : XX/XX/XXXX Payment Amount : {$1600.00} XXXX XXXX XXXX PRINCIPAL & INT PAYMENT : {$590.00} CURRENT ESCROW PAYMENT : {$0.00} TOTAL PAST DUE : {$1500.00} TOTAL AMOUNT DUE : {$2100.00} UNAPPLIED : ( {$500.00} ) TOTAL PAYMENT AMOUNT : {$1600.00} LAST PAYMENT RECEIVED : XX/XX/XXXX LAST PAYMENT AMOUNT : PAYMENTS MAXIMUM CREDIT LIMIT : {$100000.00} ACCOUNT BALANCE : {$58000.00} AVAILABLE BALANCE : {$0.00} GO PAPERLESS : AUTOMATIC PAYMENTS : INELIGIBLE Please note, additional loan details are viewable by clicking the Loan Details tab at the top of this screen.
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| 11/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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In the first week of XX/XX/XXXX we received a notice from Specialized Loan Servicing ( SLS ) that our payment would increase substantially. We had recently collected our file back from legal counsel ( bankruptcy ) and mentioned the letter. He referenced the loan modifications on file ( one from XX/XX/XXXX and one from XX/XX/XXXX ). Both modifications were made through XXXX XXXX - the original loan servicer.
On XX/XX/XXXX a copy of the executed Fixed Rate Loan Modification Agreement with Deferred Principal was submitted to SLS.
On XX/XX/XXXX I spoke to Customer Service person XXXX @ SLS. I was informed that we were owed a substantial amount of funds and that there was an " open ticket '' at that time.
In follow up an email was submitted through SLS ' website dated XX/XX/XXXX. This memo noted that SLS was not posting payments correctly to their website and requested that they correct the errors as we have made on time payments since since bringing the loan current in XX/XX/XXXX. SLS responded on XX/XX/XXXX stating they ca n't adjust the account until the " review of the modification documents you submitted is completed. A turnaround time is not available ''.
On XX/XX/XXXX another emails was submitted to SLS via their website requesting the status of the open ticket. On XX/XX/XXXX SLS responded with " The information pertaining to the modification from the prior servicer is being worked on but there is no ruther update available at this time ''.
On XX/XX/XXXX I talked to XXXX at SLS Customer Service. She informed me that the previous loan modification has to be sent to the Dispute Department. On XX/XX/XXXX a Memo was faxed to the Dispute Department with copies of the above referenced correspondence. On XX/XX/XXXX an email was received from SLS stating " We apologize for any inconvenience ; however no updates are available at this time regarding the modification from the prior servicer ''.
SLS is the fourth loan servicer that our account has been assigned to. My wife and I have been making on time voluntary payments beginning XX/XX/XXXX. We have been paying {$2400.00} per month as that was the payment reflected in the loan servicer 's website. When we received the payment change notice from SLS in XX/XX/XXXX it was a surprise. When I reviewed the terms of the XX/XX/XXXXloan modification it said the payment was to be {$2100.00}. I immediately pointed this out to SLS as we have over paid the amount by over {$18000.00}.
SLS has had the document for review since XX/XX/XXXX. They keep saying it is under review and there is no time horizon for completion of their review. I called on XX/XX/XXXX and was referred to XXXX at Executive Services. She promised to review case and get back to me by XX/XX/XXXX. To date, she has not contacted me.
Over this last weekend we received a letter from SLS stating our loan was delinquent. This causes us great concern as it would appear that SLS is not dealing with us in good faith.
SLS was notified that a complaint would be made to the CFPB on this day.
Thank you XXXX XXXX.
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| 05/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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During the Covid pandemic, me and my family were adversely XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Our mortgage company offered me an forbearance plan and reassured me that I would be able to modify my loan after the pandemic forbearance. I accepted the plan. I then abruptly received a letter demanding full payment or my house would be foreclosed. I was baffled because I was made to understand that I would be able to participate in a government program that would assist me with bringing my past payments current. I did not qualify and was denied mortgage assistance and a modification.
I was able to get a high interest rate loan and was able to pay the past due amount. My first mortgage became current then months later I received a letter from SLS stating that they are going to foreclose on my home from a second mortgage that our mortgage investor purchased. This second loan was a predatory loan and from my understanding, was charged off in the XXXX housing crisis. I was informed to not pay the second and only pay the first due to my financial hardship. I hadnt heard from the second mortgage company for years, as it no longer exists.
In or around XXXX, I filed for XXXX XXXX and the second loan, purchased by SLS was stripped down to {$50000.00}. After approximately four years of payments, I could no longer afford my XXXX XXXX payments and fell out of my XXXX. I attempted to reconcile the {$50000.00} debt to no avail. I hadnt heard from the second mortgage until XXXX, towards the cooling down of the Covid pandemic. SLS demanded {$230000.00} payment. We asked for a modification and SLS wouldnt approve. We didnt hear back from the mortgage again and thats when we received the foreclosure notice in or around XXXX of XXXX.
Apparently, our home gained equity and the second mortgage is considered a zombie loan that matured. They are going after my homes equity, known as an equity stripping practice.
Due to Covid, my grown children, including my grandchildren, had to return home. I almost died due to contracting covid and it has taken a major toll on my and my families health and well-being. We have no other place to go and will be homeless as our credit and current finances wouldnt allow us to qualify for even an apartment. We were due diligent, paying our mortgage and remaining current to now have to face foreclosure again. I have endured discriminatory practices since I purchased my home in XXXX. I received nothing but predatory, high interest, sub-prime loans, even with making a substantial amount of money and having reasonably good credit. Its systematic racism/discrimination that I didnt want to believe but its blatantly obvious that I was put into this predicament to fail to gentrification. Me and my family have worked very hard and have never used government resources and when we needed them, we didnt qualify and were denied. We are between a rock and a hard place and our blood, tears and sweat prevent me from giving up as we will fight for our home. Please help us with this situation.
Thank you, XXXX and XXXX XXXX
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| 09/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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On XXXX I requested Specalized Loan Servicing ( SLS ), the servicer of my mortgage to remove my escrow account, which I am entitled to do. On XXXX called to request they close my escrow account. The representative I spoke with put in the request and said I would receive a response soon.
On XXXX I still had received no response, so I called SLS to check the status. The rep I spoke to " XXXX '' said they had sent me a letter. They said they emailed it. They did not, I never received an email or letter in the mail. But they did email the letter to me that day saying they denied my request due to the following : " The escrow account was a requirement for loan approval at origination and is required for the life of the loan '' I explained this is incorrect and asked to speak to a supervisor. They said a supervisor would call me back within 24 hours. I never received a call.
On XXXX I called again, spoke to rep " XXXX '' and told him the information was false and they needed to remove my escrow account as I requested. I asked XXXX to provide me loan documents that documents what they are claiming and he could not. I again asked to speak to a supervisor. I was transferred to " XXXX '', he would not give me his name only initials " XXXX ''. I asked " XXXX '' to provide me loan documents that document what they are claiming and he could not. " XXXX '' told me they could only see summary information about the loan, not original loan documents. He said on the documents he could see, nothing indicated it was " required for the life of the loan ''. They made their claim that I had to keep the escrow account " for the life of the loan '' not on information they could see but only on their assumptions. I explained to " XXXX '' he was wrong I have original loan documents showing it is NOT required for the life of the loan. I even emailed the document to him at XXXX. He received my email while on the call and acknowledged what I told him was correct. He said he would put in the request and I would receive a call back by Tuesday XXXX. That day came and went and I of course never got a call.
I called again on XXXX to ask why I didn't receive a call as promised. I spoke to rep " XXXX '' employee id : XXXX. " XXXX '' claims they did call me on XXXX but I didn't answer. They didn't leave a message. I think they are lying again. " XXXX '' said they again denied my request. No reason given. Said I needed to mail in a " letter '' to open a " dispute ''. I told " XXXX '' I already have disputed and emailed to SLS proof that SLS has made a mistake or is lying. I demanded to speak to a supervisor multiple times but " XXXX '' refused to transfer me. I demanded that the escrow account be removed immediately as I'm entitled to do, but " XXXX '' refused. I informed " XXXX '' I would be filing complaints due to SLS 's dishonest business practices acting in bad faith.
This issue has dragged on for 1 month now and should have been completed in a few days. Again I demand SLS remove my escrow account immediately which I am entitled to do.
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| 03/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Specialized Loan Services Has told me they have Removed 3 Late Payments which still show on my Credit Report. Says I was late in XX/XX/XXXX when Payment was made with XXXX XXXX on XX/XX/XXXX and Shows on there Statement as receiving on XX/XX/XXXX. The next one Shows I was late in XX/XX/XXXX and Shows with XXXX XXXX was paid on XX/XX/XXXX and Paid with sls on XX/XX/XXXX. The late one Shows I was late in XXXX which shows the payment was made with XXXX XXXX on XX/XX/XXXX and sls Received this on XX/XX/XXXX. After speaking with several reps and writing in emails which I have kept was told these will be taken off my Credit Record within 60 Days. This was also on a recorded line. Also the last email I got from them I had Printed out and now has disappeared from there web site which they claim all messages will remain in message center for one year. I also was on a recording line everytime I talked to a specialist about it and each one said it would be taken off. The last rep I talk to was XXXX number XXXX on XX/XX/XXXX About this and she assured it will be taken off Credit Record This was time sensitive I have sold my Home on XX/XX/XXXX and now because of sls I am Homeless for failing to report my credit correctly and I asked Her if she could give my a Letter Head and with my Name on it with account number and will be removed She said it would not be a problem seeing it was going to be taken off. XXXX with sls also promised to call me back on XX/XX/XXXX between XXXX and XXXX which were all on a recorded line and never received a call back. She said it would not be a problem to do it. The email I sent them on XX/XX/XXXX Was Hi on XXXX XXXX and XXXX I had disputes on Late Payments and they all have shown Resolved but but have not been taken off the Credit Bureaus. I was able to talk to a Company Rep which informed me they will be taken off and still appear on my Credit Record My Wife and I sold our home And our Closing Date is the XXXX of XXXX. I cant get into my New home until these items are removed. I also want to give authorized Permission for the Credit Bureaus to contact you. I have tried several times leaving my number with no one calling back. Can we please take care of this matter promptly. This was SLS response. Thank you for the inquiry. After a review of you account, we show that on XX/XX/XXXX your credit reporting was corrected with the credit Bureaus which can often take up to 60 Days to reflect on your Credit report. SLS does not have the capability to expedite this turn around time as it is out of our control. If you'd like to add Credit Bureaus as Authorized Third Party on your account please send a web inquiry with which specific agency you'd like to authorize. Thank you, XXXX XXXX id XXXX so after this two of the Three Credit Bureaus have called and they told them they are not taking them off. This is just straight up lies does everyone one who works for this Company report the facts and not cause so much grief in my Life and Hardship can you please help me with this???? Please I'm at your mercy now.
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| 05/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I am facing a foreclosure sale date on XX/XX/XXXX. I have been trying for three years to get my mortgage lender Specialized Loan Servicing to work with me and provide information on the transfer of my loan to their company. My wife and I had this home built and have lived here over 20 years. We are both retired and on fixed incomes and have tried to get SLS to work with us. They have been difficult to deal with and have refused to provide me with requested information. After I got an Attorney involved to obtain an accounting and this information, they offered me a temporary modification, which I accepted and made the payments as agreed. However, when I received the paperwork to make this permanent, they had increased the payment almost {$700.00} a month to start, and it would keep going up over time. I was also shocked that there was a balloon payment of {$250000.00} added to the end of the loan?? My balance is only {$370000.00} and after 30 years of payments there would be an additional $ XXXX added? I asked for paperwork to back up the application of payments and accounting and this has not been provided and instead they have pushed me towards foreclosure.
As mentioned, my wife and I have lived her 20 plus years. We bought the land, financed the construction and hoped to spend the rest of our days in this property. We have discovered some irregularities and inconsistencies in our mortgage paperwork and have requested on multiple occasions that SLS provide us with documentation, but we have been blocked at every turn. We were coerced into refinancing into a predatory loan while XXXX XXXX XXXX held the rights to our loan and the interest rate of 16.9 % was not affordable for us. This coincided with the recession and unemployment and my eventual retirement after 30 years with the postal service. We were eventually able to get a loan modification and get back on track. However, the loan was transferred to SLS on XX/XX/2015. At that time, I requested certain documentation relating to my loan payment history and documents from origination. I received a letter from them stating that this information had been sent to me, but that statement was false -- I never received this information.
My wife and I are both retired and on fixed income. My sister stays with us as well and helps with the bills. We have sufficient income to afford a fair and reasonable loan modification. However, we are still requesting the information relating to the transfer of our account -- specifically 1. Copy of the promissory note 2. Copy of the Deed of Trust 3. Welcome letter from your company verifying the service transfer and the new role of SLS in the process 4. Escrow accounting and analysis 5. Payment history with transaction codes 6. Pay-off information 7. Signed modification paperwork from previous agreements 8. Copy of the Deed of Trust that has been transferred to SLS 9. Copy of the Pooling and Servicing agreement for SLS and investor We want to resolve this matter but need Specialized Loan Servicing to work with us.
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| 08/11/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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In XX/XX/XXXX I submitted a HAMP modification application. While XXXXmy application was pending, in XX/XX/XXXX, I contacted my SLS Point of Contact to inform SLS that my wife 's income source had changed. The SLS Point of Contact suggested that I re-send the income portion of the RMA to reflect the updated information. I followed his suggestion and re-submitted the RMA in XX/XX/XXXX. When I subsequently called to follow up, I was told by a different SLS representative that they did not accept the updated information, and that I needed to re-submit an entire new application. I then submitted a complete new application on XX/XX/XXXX. Yet another SLS representative confirmed receipt of my application, but told me that there was an outstanding issue regarding my ex-wife. I explained that I had been divorced for over five years, that the property was awarded to me in the divorce settlement, that my ex-wife had returned to XXXX permanently, and that I had already provided SLS with, on numerous occasions, the divorce decree and quitclaim deed executed by my ex-wife. When informed of this, the SLS representative told me that he would accelerate the case with my supervisors. When I called back to follow up two weeks later, I was told that the issue had not been resolved, and that I would need to re-submit an entirely new modification application, despite the fact that it had been less than a month from my previous complete submission. I sent yet another complete modification submission on XX/XX/XXXX, but my Point of Contact did not return repeated messages to confirm receipt. In XXXX I received a letter from SLS denying me for all programs because " you did not provide us with the documents requested '' and reference an alleged prior missing document letter that I never received. It seems as though SLS based their denial on the XX/XX/XXXX submission and never even reviewed the three XXXX 3 XXXX more recent modification applications that they themselves requested and they did so despite numerous telephone conversations discussing the new information that was provided, and confirmation from their representatives that the requested documents were received. I again spoke with an SLS rep ( " XXXX '' ) on XX/XX/XXXX, who told me that it was my fault that I submitted the wrong documents to SLS, and that my updated documents could not replace the original RMA submitted in XXXX. She told me that once again I needed to submit an entirely new application for modification. I submitted an updated, complete, new package once again on XX/XX/XXXX via XXXX. Three days later, I received a letter from SLS ( attached ) confirming documents received, but incredibly, the letter references the documents I submitted back in XXXX instead of the updated documents!
I have complied with four separate requests for complete new packages since XX/XX/XXXX and yet, apparently, SLS has not updated their system to reflect all the new information provided. Instead, they cause needless delay while the foreclosure moves forward. Please help.
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| 05/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On or about XXXX XXXX XXXX I made a {$970.00} payment on my Mortgage Loan to Specialized Loan Servicing ( SLS ). I received confirmation from my bank that the payment I made was taken out from SLS for the exact amount. On XXXX XXXX XXXX I received a Mortgage statement from SLS for a Total balance of {$0.00} due. However I later discovered that Specialized Loan Servicing did not give me credit for my payment, but they " reversed '' in the SLS system and it reflected on XXXX XXXX XXXX Mortgage statement. I call Specialized Loan Servicing to find out what happened and they give me many different excuse why I didn't get credit for my loan payment that clearly was taken from my bank account from them. I told SLS if they would not give me credit for the payment I made they give me a refund for the payment the they deducted form my bank account, but they did not refund me. I also made payments to apply to the Mortgage Loan Principle, and I learned form SLS customer service reps that the {$600.00} plus money was not applied but it was put in a hold account. I never received a refund from SLS for that {$600.00} plus. I started received calls of harassment regarding my Loan being allegedly delinquent, which it was not ; and SLS also charged me late fees. I had to get the help of a Law Firm to help with these situations. The Law Firm made and sent a letter to SLS concerning my situation along with the Exhibits that proved what had happened. Later in or about XXXX XXXX XXXX SLS Customer Service spoke with me and told me they sent me a check for the money they owed and I should receive it in 7-10 business days. In or about XXXX XXXX XXXX, the refund check had not arrived and I called SLS again, but was hung up on several times before I reached someone else. I ask to speak to a supervisor to help resolved this matter. SLS would not let me speak with a supervisor, but they told me a SLS supervisor would call me back within a few days. I was informed it would be another 7-10 business days before I received it the check. No, Supervisor or representative from Specialized Loan Servicing called me back. In XXXX XXXX XXXX called SLS three times before getting through during the conversation, the SLS customer service reps told me that the refund check was accidently sent to the Law Firm address. Then the SLS customer service rep said she was not allowed to discuss anything else with me about my account. The rep said she was advised to only talk with the Law Firm regarding my account. Recently Specialized loan Servicing was on the phone with the Law Firm and told them they could not give them information without me, along with other excuses that make no sense. The Law Firm was not happy with them. After all these things and more Specialized Loan Servicing has still not resolved this matter. Specialized Loan Servicing is doing a horrible job with this Mortgage Loan situation and their customer service department. They have made this situation stressful, frustrating, and extremely difficult for me and my family.
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| 10/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Loan sold or transferred to another company
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Web |
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Tender of payment was made by way of a bills of exchange bank check in the form of a negotiable instrument in the amount of {$89000.00} to fully satisfy this account. Per your statement a bank check is an acceptable form of payment. Here are the legal references that support the payment sent to you was a valid and lawful bank check negotiable instrument : XXXX. TENDER OF PAYMENT.
( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract.
( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an indorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates.
( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. If presentment is required with respect to an instrument and the obligor is able and ready to pay on the due date at every place of payment stated in the instrument, the obligor is deemed to have made tender of payment on the due date to the person entitled to enforce the instrument.
Supporting lawful references in regard to bank check negotiable instruments : HJR-192 UCC 3-501 UCC 3-305 18 USC 8 UCC 3-104 31 USC 3123 UCC 3-419 UCC 1-308 As per your response since XXXX XXXX is the current creditor and current note holder why is the Lien on the property with SLS and not with XXXX XXXX?
You stated that SLS is a third-party mortgage loan servicing and is not the owner/investor of the loan. If SLS is NOT THE OWNER OR INVESTOR of this loan why does SLS hold a lien to the property?
( Black 's Law Dictionary ) XXXX XXXX legal right or interest that a creditor has in another 's property, lasting usually until a debt. or duty that is secures is satisfied. ( Black 's Law Dictionary ) ( Black 's Law Dictionary ) Creditor One to whom a debt is owed ; one who gives credit for money or goods. A person or entity with a definite claim against another.
( Black 's Law Dictionary ) Lienholder A person having or owning a lien. ( Blacks Law Dictionary ) Where is the original note? Why doesnt the note have a certified original copy stamp, but the security deed does? Please advise who is the current holder of the note and send an original copy of the note with more than one signature displaying the contract is binding.
For SLS to provide proof that Fannie Mae is currently the holder of my ORIGINAL note that contains my wet ink signature and to provide a true certified copy of the original note signed and dated by a notary public.
For SLS to explain why they hold a lien on my property when Fannie Mae is the current creditor.
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| 05/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XX/XX/XXXX my Heloc loan was transferred from XXXX to SLS ( Specialized Loan Services ). XX/XX/XXXX of {$1300.00} I made the first payment which SLS could not locate for 3 weeks. SLS continued to call and tell me my account was delinquent even tho payment had cleared and I have receipt confirmation from them of my payment. SLS stated that my account was under maintenance due to the recent transfer from XXXX and this could take up to 60 days to sort out and that I would not be charged any late fees during this time that my account was showing delinquent.
XX/XX/XXXX made my next payment of {$830.00} even tho my account was still showing delinquent.
XX/XX/XXXX {$820.00} made 3rd payment although account account still showing delinquent and receiving phone calls about my delinquent account regularly and having to explain to SLS that my account is current, but they have informed me that my account is under maintenance.
XX/XX/XXXX made payment {$780.00}. Account is now showing as current for the first time since XX/XX/XXXX.
XX/XX/XXXX made payment of XXXX as they now have my account showing as past due again of {$780.00}, so made the payment of {$790.00}. Received multiple phone calls that my account is past due. spoke with another rep from SLS who stated my account is again under maintenance due the the transfer from XXXX, but I will not be charged any late fees although they are showing my account is past due.
XX/XX/XXXX account still showing as past due, paid monthly payment states I owe {$780.00}, but when paying online it says that {$780.00} Is past due and I need to pay {$790.00}. spoke to rep from SLS who stated my account will take another few weeks to show current, but not to worry as they are not charging me late fees. Called back end of XXXX as I'm concerned now that it's showing in my account online that I am 90 days past due. SLS stated not to be concerned that the account is still in maintenance.
XX/XX/XXXX now account is showing I owe a past due balance of {$970.00} even tho amount due is showing {$790.00}. Paid SLS {$790.00} as my account is not past due. Called customer service who stated that my account will show current by XX/XX/XXXX and and to call back to make sure it's been done. I've called SLS almost daily since XX/XX/XXXX as I wanted to give them an extra day. My account is still showing delinquent. I have asked them to send me statements of my account since XXXX of XXXX. I have never received a statement of my account or my payments.
When I've asked to speak with a manager since XX/XX/XXXX to current date, I am told that I will receive a phone call within 24-48 hours. I've not once received a phone call from a manager. I pay online and print out my email receipt monthly as I do not trust them. I need them to REVERSE ALL DEROGATORY REPORTING OF MY ACCOUNT THAT IS MORTGAGE RELATED ASAP. All my payments have been on time to Specialized Loan Services and I've also paid over the amount that showed due and still they are showing my account is past due.
|
| 05/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/XXXX my Heloc loan was transferred from XXXX to SLS ( Specialized Loan Services ). XX/XX/XXXX of {$1300.00} I made the first payment which SLS could not locate for 3 weeks. SLS continued to call and tell me my account was delinquent even tho payment had cleared and I have receipt confirmation from them of my payment. SLS stated that my account was under maintenance due to the recent transfer from XXXX and this could take up to 60 days to sort out and that I would not be charged any late fees during this time that my account was showing delinquent.
XX/XX/XXXX made my next payment of {$830.00} even tho my account was still showing delinquent.
XX/XX/XXXX {$820.00} made 3rd payment although account account still showing delinquent and receiving phone calls about my delinquent account regularly and having to explain to SLS that my account is current, but they have informed me that my account is under maintenance.
XX/XX/XXXX made payment {$780.00}. Account is now showing as current for the first time since XX/XX/XXXX.
XX/XX/XXXX made payment of XXXX as they now have my account showing as past due again of {$780.00}, so made the payment of {$790.00}. Received multiple phone calls that my account is past due. spoke with another rep from SLS who stated my account is again under maintenance due the the transfer from XXXX, but I will not be charged any late fees although they are showing my account is past due.
XX/XX/XXXX account still showing as past due, paid monthly payment states I owe {$780.00}, but when paying online it says that {$780.00} Is past due and I need to pay {$790.00}. spoke to rep from SLS who stated my account will take another few weeks to show current, but not to worry as they are not charging me late fees. Called back end of XXXX as I'm concerned now that it's showing in my account online that I am 90 days past due. SLS stated not to be concerned that the account is still in maintenance.
XX/XX/XXXX now account is showing I owe a past due balance of {$970.00} even tho amount due is showing {$790.00}. Paid SLS {$790.00} as my account is not past due. Called customer service who stated that my account will show current by XX/XX/XXXX and and to call back to make sure it's been done. I've called SLS almost daily since XX/XX/XXXX as I wanted to give them an extra day. My account is still showing delinquent. I have asked them to send me statements of my account since XXXX of XXXX. I have never received a statement of my account or my payments.
When I've asked to speak with a manager since XX/XX/XXXX to current date, I am told that I will receive a phone call within 24-48 hours. I've not once received a phone call from a manager. I pay online and print out my email receipt monthly as I do not trust them. I need them to REVERSE ALL DEROGATORY REPORTING OF MY ACCOUNT THAT IS MORTGAGE RELATED ASAP. All my payments have been on time to Specialized Loan Services and I've also paid over the amount that showed due and still they are showing my account is past due.
|
| 10/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage was sold to Specialized Loan Servicing in late summer XXXX. I have had several problems with this company since they began servicing my loan. I received the first two monthly payment notices last XXXX and XXXX and made my payments early ; approximately three weeks prior to the XXXX of the month due dates. Both payments were posted just a few days prior to the due date, which I thought was strange as my prior experiences were that payments were posted 7-10 days after mailing.
I again mailed my third monthly payment ( due XXXX XXXX, XXXX ) on approximately XXXX XXXX, XXXX to a post office box in XXXX GA ( XXXX XXXX XXXX, I believe ). Specialized Loan Servicing claimed they never received this payment. I called their customer service phone number approximately XXXX XXXX, XXXX and initially spoke with a service representative who was unhelpful and basically told me call back in a couple of days as the late payment deadline was approaching. I again called back around XXXX XXXX, XXXX and spoke to a different customer service representative who suggested that I sign up for their automatic monthly loan payment program ; which I did. However, in order to assure that my XXXX XXXX payment was not late I had to use a one time EFT payment for which I was charged a fee. I also was charged a stop payment fee by my bank regarding the check Specialized Loan Servicing said they never received. After this incident, I reviewed this CFPB complaint database and noticed numerous complaints regarding the servicing of mortgage loans by Specialized Loan Servicing. This company seems to have serious problems with whomever they are contracting with to service their loan remittance payments. A simple XXXX search shows the XXXX XXXX XXXX XXXX to which payments are remitted is a third party payment processing company.
Since my loan has changed beginning with the XXXX XXXX, XXXX payment to an automatic monthly EFT payment there have been no issues with the recording of P & I and the escrow funds. Now though, mysteriously, my access to the Specialized Loan Servicing website recently has disappeared. I have utilized my personal email and a password to gain access to the site and monitor my loan since this company began servicing it last year. Recently, when I was unable to login, I thought maybe my password had expired. I requested a new password and they asked for my email address to confirm my identity. When I provided my email address, the response was they could not associate my email address with an open account. How can this be when I 've been using the same email and password to access their website since my loan was transferred to this company? I have been making mortgage payments to various financial institutions for 27+ years. I 've never made a late payment and have maintained a FICO credit score above XXXX for probably that entire time. I 've never had even one problem with the servicing of my mortgage loans over the years ; until my loan was sold to Specialized Loan Servicing.
|
| 05/08/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
Specialized Loan Servicing ( SLS ) assumed my home equity loan from XXXX XXXX XXXX in XX/XX/XXXX. I received no written notification that this had occurred, which from what I have read is required by law at least 15 days prior to my loan being sold. I applied for a new loan with XXXX XXXX in XXXX to pay off this loan after reading the reviews of SLS. I was to sign the papers for this loan today ( XX/XX/XXXX ). However, I received a phone call from an officer at XXXX XXXX facilitating my loan today in which he stated SLS had filed an additional complaint to the credit reporting agencies, today, saying I was 120 days delinquent. I didn't find out until XXXX XXXX XXXX XXXX had sold my loan when I went in and spoke to an officer and was informed by him that that was what happened. I was told by him they had mailed a notification of this to the address I lived at when I took out the loan. I haven't lived there for 12 years and they have all my current address and telephone information because I still bank with them. So is XXXX XXXX XXXX 's incompetence my fault?
I didn't make payments from XXXX to XXXX because I had no idea where to make a payment. Yes, I should have gone to XXXX XXXX XXXX when that loan disappeared from my accounts. My bad. However, SLS during that time period made no attempt to contact me and they can't say they couldn't get my current address and phone number from XXXX XXXX XXXX. There are no other companies - mobile phone, power, water, etc ... that wouldn't notify you if you were past due on a bill after a month. This was done deliberately by them, of this I have no doubt, in the hopes they would be able to foreclose on my house.
As soon as I did contact SLS I brought my account up to date. They then told me my XXXX payment was for the amount of {$740.00}. My loan was converted to a fixed rate option in XX/XX/XXXX. My payments are {$460.00} per month. By telling me that's what my payment was they committed fraud. A lawyer told me they can't increase my payments and I pay my taxes and insurance myself. As I far as I'm concerned they owe me {$280.00}. And I was told by representative of SLS that my XXXX payment and all after were going to increase to approximately {$810.00} no explanation as to why.
I want the 120 day delinquency removed from my credit report because they broke the law by not sending me written notification, to my current address, that they had assumed my loan in XX/XX/XXXX. I want this done so I can secure a new loan with an honest bank in order to pay them off and get out from being under them. I had never missed a payment until they took this over and I wouldn't have if I had known who to whom to make a payment. SLS is company run by low lifes who profit off other peoples misery ( please read the reviews online, that is if you have a strong stomach ). Hence, the over 600 complaints to the XXXX XXXX XXXX in one year and over 2,000 to the CFPB. Specialized Loan Servicing should be the poster child for corporate greed in America.
|
| 10/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Good Morning, I have experienced a hardship and am in the process of catching up on my mortgage payments. I spoke with a Representative XX/XX/XXXX and was given a deferment option where 1 mortgage payment would be placed on the back end of my loan to bring my account current. I agreed to the deferment and was told that I would receive paperwork in the mail to sign. In lieu of this, I made a payment with that Rep for XX/XX/XXXX. She also stated that I should not pay my mortgage again until after XX/XX/XXXX to give time to receive the paperwork, sign and receive approval from the Lender. My payment from XX/XX/XXXX has still not been applied to my XXXX balance. This company has {$2700.00} of my money sitting in a holding ( unapplied funds ) state. I want my monies released immediately so that the payment will be applied to my balance. I have called this company numerous times and have been promised a ticket has been issued to remedy the issue. I was told that this issue would be resolved on XX/XX/XXXX. To this date the money has NOT been applied to my account.
Also, I never received the 1 month deferment paperwork. Instead they sent me papers fora loan modification which I never asked for and was never spoke of as an option.. The loan modification paperwork was also sent with numerous changes to my loan saving me no money at all nor a decrease in my interest rate. What an insult.
I called again asking why I was sent these papers and I asked the Company Representative why would they accept payment by phone but not apply payment to the account? This is causing my mortgage to fall further into default. I then received correspondence asking if I want to keep my home? Ridiculous. I am in the process of making my XXXX payment to bring the mortgage current into XXXX. I want this Company to do the right thing and release my funds and apply the money to my account. I also would like the deferment option which I was offered.
I called again this morning and was informed that I reached Customer Care and I should speak with a Care Manager. This is the same dance every time I call where I am then rerouted to someone who claims they can help, only to be left on hold for 15 minutes and an automated response tells me Due to a Dept meeting I should call back in 30 minutes. I am at work making these calls because their office is closed by the time I get home and closed when I leave in the morning. They have provided no confirmation numbers for these issues when I call or any correspondence to acknowledge my issue and provide comfort that they are working to help resolve this matter. I do not trust these people. When you have legitimate concerns you cant get them on the phone.
These tactics aim to ruin a homeowners credit and force foreclosure options down our throats. I want to remain in my home and I would like to know that when I make payments to this Loan Servicer they will apply payments accordingly. I do not know what XXXX XXXX was thinking selling my mortgage to these clowns.
|
| 05/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I would like to explore the feasibility of holding my mortgage servicer accountable for what I deem a deliberate and prejudicial attempt to delay or deny myself and others from mortgage assistance opportunities, with the express interest to foreclose upon our homes.
OVERVIEW I have lived in my home for 20 years. Due to loss of income and hardship I have been behind on my mortgage payments for quite some time, and have been working with an attorney to delay foreclosure until such time as I could reasonably get back on my feet and apply for a loan modification.
I began the application process for a loan modification review in XXXX of this year and after countless submissions of paperwork and requested documents, Specialized Loan Servicing has exhibited a pattern of conduct that lead me to believe they are deliberately stalling my application for mortgage assistance, or at minimum become negligent in the duties to serve the consumer.
PATTERN OF ACTIVITIES They have rejected documents multiple times claiming they were not legible despite all of them being emailed as high resolution pdf files and / or digital photos.
They have claimed erroneously that some documents were not signed even though they were.
They have claimed to have not received some documents while receiving others, from the same email correspondence to them.
They have neglected to return a single phone call despite requesting call back from my point of contact and multiple times.
They have hung up on me as I requested clarification as to why they are making erroneous claims about documents.
They have cited irrelevant details about documents as a basis for rejecting them, such as expiration date of driver 's license not being legible among many others.
They have agreed on the phone to have received all documentation on multiple occasion only to then tell me a week later that they have a list of things still outstanding, things that I had already submitted.
They have delayed my loan modification application process to where original documents have now expired and the entire process needs to start over.
While it may seem like I am a disgruntled consumer, My experience despite going back and forth with them on the phone countless times, is they they have no intention of servicing my request for mortgage assistance, and have only sent me on a wild goose chase of document submission and resubmission, only to drag it out as long as they can to foreclosure trial.
OUTCOME I believe in my experience with Specialized Loan Servicing that they have given me the run around on purpose. I believe that a secondary hypothesis is that they are highly negligent. The consumer is being harmed adversely as I am about to lose my home, and possibly their negligence or run around is being done to push me to a foreclosure trial with no intent to try and help with mortgage programs supposedly made available to us.
My outcome is to hold Specialized Loan Servicing accountable to their negligence and actions.
|
| 06/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
In XX/XX/XXXX my property in XXXX FL had some hurricane damage, and my mortgage company, XXXX XXXX XXXX ( XXXX ), offered me forbearance for 3 payments that would be added on to the end of my mortgage. I accepted forbearance, and in XX/XX/XXXX, just as the forbearance period ended, XXXX transferred my mortgage to Specialized Loan Service. The XXXX agreement stated that SLS would accept and complete the forbearance agreement made by XXXX. SLS harassed me and finally added a modification onto my loan, but instead of a forbearance modification, they processed it as a foreclosure modification, which showed up on my credit report as my being delinquent with mortgage payments. They pressured me, giving me one day to sign which allowed no time for legal review, threatening foreclosure if I did not sign. I disputed it with the credit bureaus later who did nothing to correct it, and it ruined has my credit score. SLS refused to correct their mistake and I have been turned down for refinancing my mortgage because of the mistake SLS made and the delinquency on my credit report. Changing the forbearance modification to a foreclosure modification is an unfair bait and switch practice, and has cost me my credit. At the time I didn't know the difference in the modifications, but now I understand what has happened and I am requesting that the delinquency be removed from my credit report and my mortgage be corrected due to this unfair practice. This has damaged my financial reputation and cost me money. I tried to refinance with XXXX again and they just told me yesterday XX/XX/XXXX they can not proceed until this mistake is corrected. I have paid almost {$1000.00} in fees for appraisals and application and my loan is denied now because of SLS 's mistake. As a XXXX XXXX I feel this is unfair, and I deserve punitive damages from SLS now that I have figured out what they actually did is illegal. I was entitled to federal forbearance from a natural disaster and they defrauded me to accept a foreclosure. I can not even refinance my house and get away from SLS because of the mistake they refuse to correct on my credit report. SLS agreed to take the loan from XXXX " as is '', then switched it to a foreclosure. They refused to correct the balance or give me credit for all payments made in XX/XX/XXXX. There have been no delinquent payments, and I have submitted receipts to SLS and the credit bureaus. SLS documented the 3 months of forbearance as 3 delinquent payments and threw me into foreclosure and forced me to agree with a foreclosure modification and did not explain the difference in a federal disaster forbearance modification and a foreclosure modification. Please help me straighten this out and get the delinquency off my credit report so I can get away from this unethical mortgage company. The mortgaged property is at XXXX XXXX XXXX XXXX in XXXX FL, where I hope to retire to. I live and work in VA and my address is XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Thank you. XXXX XXXX XXXX XXXX.
|
| 02/01/2017 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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I AM A SUCCESSOR IN INTEREST.
XXXX XXXX, XXXX, the CFPB issued Bulletin XXXX, ( see attached ) which subject was the Implementation of Guidance for Certain Servicing Rules.
It specifically speaks about, POLICIES AND PROCEDURES REGARDING SUCCESSORS IN INTEREST TO THE PROPERTY OF A DECEASED BORROWER.
I AM A SUCCESSOR IN INTEREST.
As well I am the OWNER, by RIGHT OF SURVIVORSHIP of the property being foreclosed by Specialize Loan Servicing, LLC.
Since the death of my mother in XXXX of XXXX I 've been working to try to get Specialized Loan Servicing to send me a request for Mortgage Assistance Package as they said they would. On more than several occasions they said they would send the package to me and said many times that the package was in the mail and I never received anything from Specialized Loan Servicing. And in XXXX of XXXX they started to foreclose on my house.
My mother and I owned the property as Joint Tenants ; when she passed away I became the sole owner with Right of Survivorship. I 've tried to tell Specialized Loan Servicing this over and over, but they say I need to go to Probate and I 've been told by XXXX attorneys that I do n't because I own the property by Right of Survivorship.
Please see the attached the recorded Grant Deed. My mother and sister having deeded back to me in XXXX. Please see the attached the recorded Affidavit Death of Joint Tenant I tried to convey this to specialized loan servicing several times, I 've sent them the deed to the house three ( 3 ) times showing my ownership. I 've had to send it three ( 3 ) times because every time I call I get some when different, who is asking me for the same documentation over and over again. Then after several attempts specialized loan servicing told me that because I was not on the loan they could not send me any information. But I 've told them I do n't want information about the loan because my mother is dead and that I just want to work this out with them, so that I can sell the house and have time to relocate, because I am XXXX ; my brother lives here and my elderly aunt and uncle live here also.
I have a real estate agent who has had the property on the market since XXXX XXXX of XXXX. The house needs a lot of work ; I have had multiple offers for the purchase of the house and have actually accepted XXXX, but Specialized Loan Servicing is not sending me the necessary Request for Mortgage Assistance form, as they said they would for me to submit for the sale of the house.
AS A SUCCESSOR IN INTEREST and OWNER, by RIGHT OF SURVIVORSHIP, I want Specialized Loan Servicing to send me a request for mortgage assistance package as they have said they would, and I just want to work this out with specialized loan servicing, so that I can sell the house and have time to relocate. I am XXXX ; my brother lives here and my elderly aunt and uncle live here also. My real estate agent has gotten me a good offer from a Buyer. I just want to sell the house so that we are not put in the street.
|
| 04/25/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I had a mortgage loan that was never late since inception ( XXXX ). In XXXX XXXX, I applied for a loan modification for the third times ( since XXXX ) and was finally approved. The trial period started in XXXX and completed successfully with XXXX payment. However, while waiting for the permanent loan modification contract to arrive ( which servicer never sent out ), the loan was transferred to Specialized Loan Servicing ( " SLS '' ) in XXXX XXXX, XXXX.
Please understand that the actual monthly payment was {$800.00}, But because the servicer was fraudulently claiming - it paid {$1100.00} for property tax ( while the county record shows that it paid only {$990.00} ) ; therefore, it increased my monthly amount to {$820.00}. Therefore, I refer to {$820.00} as " full payment '' ( although this amount is erroneous ).
Meanwhile, before the loan was transferred on XXXX XXXX, XXXX, I made a full TIMELY payment. However, non-of the XXXX servicer show this payment.
BUT, as XXXX was transferring the loan ( while waiting to send the permanent modification agreement ), it reported to credit agencies the account 3 months late ( 30, 60, 90+ days late ).
As soon as SLS received the loan, it initiated sending XXXX collection and foreclosure certified letters to me. Through XXXX phone calls to SLS or its own collection calls, I tried very hard to, make SLS understand that the loan was not late. I did not succeed. Therefore, starting from XXXX XXXX, along with each monthly " full payment '', I sent a certified letter to the SLS president asking him to investigate the issue before sending/having its representatives call me for collection or foreclosure threat or sending me the same type of letters. I repeatedly asked that I needed to hear from someone at the SLS corporate level ( someone who would not lie and was competent ) to resolve the issues and that if I TRULY owe an amount ( after all the correction ), I will be glad to pay what is TRULY owed. I even asked for a complete loan history since XXXX XXXX. SLS refused to call me or sending me any accounting. The only thing I would receive from SLS was either a collection call or certified foreclosure letters. I have a big pile of these types of letter from SLS.
XXXX through XXXX XXXX ( each month ) along with a " Full monthly '' payment, I sent SLS president a certified letter asking - since it claims to be a collection agency, then according to the law, it must investigate and also provide me ( a borrower ) statement of the account. SLS refused and never did anything.
The last call to SLS ( besides the many lies I repeatedly hear from its representatives - XXXX says XXXX thing and another says completely the opposite- on recorded calls ), I hear that even if I bring the account current ( even based on their miscalculation ), they WILL STILL REPORT MY ACCOUNT ( that has never been late ) - as two-three months 60 days late to the credit agencies ).
TO ADD INSULT TO INJURY, SLS is not reporting the account to my credit report.
|
| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I own a XXXX XXXX, a XXXX, and have been negatively impacted - drastically - by COVID - like many XXXX XXXX. As a result I sought relief from my mortgage servicer, Specialized Loan Servicing. Initially I was denied outright any relief in XX/XX/2020. As conditions worsened, I was able to get a forbearance for 3 months while seeking a modification. I went back and forth for weeks that turned into months, giving them tax documents, letters, P & L statements, bank statements, every single document they asked for. I received letters in the mail every day requesting the same documents over and over again, claiming documents were not signed, documents were not dated, claiming tax returns were not signed or did not contain the PIN number - these are items that are impossible. A tax return can not be filed without a signature or PIN. Why are these documents sufficient for the IRS but not my loan servicer? It was absurd. I would print documents directly from my XXXX program giving Profit & Loss information from requested time frames, only to have SLS claim that the dates were missing. I can not possibly run a report in XXXX without putting in a date range. then SLS would claim there was no company mentioned, or my signature was missing, or a date was missing. They did not care at all about the actual information that was in the documents - income, expenses, etc. It was absurd. One of the last things they claimed was missing was my Hardship Letter, and then claimed it did not even mention COVID. I would have nothing to write about if it didn't mention COVID. Then suddenly the Hardship Letter was found and it was sufficient. In the documents they sent me detailing those documents they received that were valid and those that were invalid, they actually had documents that were listed under both valid and invalid. All I ever requested was to delay the mortgage payment for as many months as I could and modify the loan so that when my payments resume, they are the same, and the mortgage is just pushed out for the number of forbearance months. Ultimately I have been in forbearance for 7 months. Now with 1 month to go, they have denied a modification and are telling me either I owe all of my back payments which total more than {$7000.00}, or I must foreclose or short sell. I want to do none of those. I have no idea why I was denied a modification. I have not asked for a smaller payment than my previous payment. I never have. Every time I have spoken with someone I have been met with belligerent reps. I would like to resume my payments in XXXX at the same amount or about the same amount - I can not afford a jump in payment. And I would like to have my loan modified to extend 7 months longer. I don't know why this is such an unacceptable modification. Because I can not get a straight answer and reasonable modification from them, I am seeking your help. I can pay my mortgage and have taken all the necessary steps during this pandemic and they are forcing me into foreclosure.
|
| 07/04/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
XXXX XXXX, XXXX Dispute Late Charges -- Specialized Loan Servicing -- Loan # XXXX To Whom It Concern : servicing company is Specialized Loan Servicing. The underlying lender is XXXX XXXX. It was a 10 year interest only with a balloon payment due XXXX/XXXX/XXXX. Due to a number of unforeseen circumstances including the housing bust, we experienced a difficult financial period. We had XXXX collections that were on our credit report for quite a while. Finally in the XXXX, we were able to pay off the collections and start to rebuild our credit scores. We understood this would be necessary in order to obtain a loan modification. Finally, in XXXX XXXX, our scores were above XXXX after being in the low XXXX. We were advised to contact the servicer of our HELOC loan and negotiate a modification with them. We did this. On XXXX XXXX, XXXX, the first package of documents were emailed to Specialized Loan Servicing ( SLS ) requesting a modification. Over the next eight months documents were submitted when requested. Finally on XXXX/XXXX/XXXX we received a notice that our request was denied due to the loan being a HELOC.
It is our contention that SLS failed to negotiate in good faith. They knew from the very beginning that the loan was a HELOC and could have advised us of not being able to modify it in XXXX XXXX or XXXX at the latest. Instead they chose to prolong this over eight months while charging us with late payments each month. They have now single handedly destroyed our credit to the point that we are not able to obtain another loan to pay this XXXX off. We have contacted several lenders, including private money lenders, and due to the late charges, we can not obtain a loan. It appears that their goal is to put us into foreclosure. We do not want to lose our home of 14 years. We could have easily obtained a loan in XXXX or XXXX had we know they were not going to modify the existing HELOC.
As a gesture of good faith, we continued to make the interest payments for XXXX and XXXX based on the bills we continued to receive from SLS during the negotiation period. A payment was made on XXXX/XXXX/XXXX in the amount of {$300.00}. A second payment of {$250.00} was made on XXXX/XXXX/XXXX. The XXXX/XXXX/XXXX payment was returned to our account on XXXX/XXXX/XXXX. XXXX/XXXX/XXXX payment returned on XXXX/XXXX/XXXX. When I questioned this, I was told by a SLS representative that they would not accept any payments that were not the full amount. They could have easily told me at that time that they would not do a modification on a HELOC.
Again, we do not feel that SLS has negotiated in good faith, they knew from the start the loan was a HELOC and their policy not to modify a HELOC and they deliberately prolonged the negotiation period to allow them to systematically destroy our credit rating with late payment charges.
We respectfully request these late charges be removed, our credit ratings be restored and in order for us be able to obtain a new loan to pay off this HELOC.
|
| 05/24/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
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On XXXX 2016 I sustained weather damage to my residence. My insurance company issued a check for the repairs in my name/lender. I contacted Specialized Loan Servicing damaged property department on the procedure in getting the check endorsed by their company. The representative gave several documents that was required, to do list, that was needed with the check. I mailed the check endorsed by husband and myself with the to do list documents via federal express. I verified the check and documents received by the loss draft department which was received on XXXX XXXX, 2016. I waited several days after not receiving anything in the mail to make contact with the loss draft department of SLS. The representative told me I was missing the XXXX items which was the contractor 's waiver of lien and the signed copy of contract. I explained to the representative that this document was not apart of the to do list given by the first representative. The asked about the procedure again to be sure I understood what to expect next. The rep. stated my check was deposited into an account and once the check cleared a check would be made payable to the contractor and myself. I asked about the interest on the check and she stated its deposited into a non-interest bearing account, so no interest is paid to me nor to the lender. I stated, that really did n't sound like accurate information but.. whatever. I forward the XXXX outstanding documents to them to release the check. I once again verified receipt of the documents, received on XXXX XXXX, 2016 by loss draft dept. I did a follow-up call with SLS, loss draft department again on XXXX XXXX, 2016 informing them the work will be completed on the XXXX and funds needed to be released. I also requested the final inspection from their inspector since the rep. informed me it would take two weeks to get an inspector to sign off. The rep. informed me i would be getting the funds via fedex and provided me with a tracking #. I did not get the funds on the XXXX as promise so another call made on Monday XXXX to XXXX office XXXX XXXX. I explained my problem to his assistance that I 'm trying to get funds released to pay my contractors and not getting any cooperation from Loss Draft Dept. She forwarded me to Executive Services to be told that Loss Mitigation ( Draft ) department is not their area and could not help me. I make another call to XXXX XXXX office today XXXX and was told the same thing that XXXX XXXX can not retrieve my loan information and can not help me. I called Loss Draft to inquire once again about funds. I told them the money was debit from my impound account on XXXX XXXX, 2016 ... why have n't i received the funds? It has been since XXXX XXXX until present XXXX XXXX, 2016, I cant get funds released and no interest on a very large deposit to SLS account.
SLS, Loss Draft Dept. is making a large return on other individuals insurance claim checks. Where 's the interest on my insurance check and where are my funds?
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| 08/07/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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Web |
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XXXX XXXX was in foreclosure with a high 10 percent interest on her XXXX mortgage. There was no sale date on the home XX/XX/2015. No one from her servicer contacted her with regards to seeking assistance with the loan to retain the property. XXXX XXXX sent in a modification over two weeks before her sale date which was plenty of time for a review to start per SLS employees. On XX/XX/2015 the single point of contact XXXX XXXX stated that she has the modification package and reviewed the information while on the phone. ( Calls are recorded, this conversation took place. ) XXXX stated the file is being reviewed. She stated that the contributor section needed to be filled out completely on the RMA form. On XX/XX/2015 XXXX said there was no new update on the account. On XX/XX/2015 Supervisor XXXX ID XXXX came to the phone. Not only was XXXX rude, she had bad customer service. XXXX stated that per federal law and according to the consumer financial protection bureau, they were not reviewing the file for assistance. We asked if the calls are being recorded and she said yes. She again stated that they will not review the file for assistance because the sale date is less than 37 days from the date they received the request, therefore they will not review the file nor postpone the sale date. This complaint is with regards to how SLS is conducting business. Supervisor XXXX ID XXXX and underwriting are quoting XXXX " guidelines. '' However, per the foreclosure attorney/trustee The Mortgage Law Firm employee XXXX XXXX, they were authorized to move forward with the sale on XX/XX/2015, which is less than 37 days ' time to even get the package in. California has different guidelines in general. And in this case, SLS is in clear violation of these laws and is misinterpreting " Federal Law. '' It is apparent that SLS is not only in clear violation pertaining to federal guidelines, but they are discriminating against XXXX XXXX based on her age, sex, marital status, race. There are numerous reason why SLS behavior Is unacceptable. The number of times that SLS was contacted regarding status of the file should extinguish any opportunity to excuse SLS 's behavior. Rude employees only validate the issue of discrimination. There is no tangible reason for SLS to have treated the homeowner and file in this manner. SLS is refusing to consider XXXX XXXX request for assistance negating any opportunity for her to save her home. The events described above are just a sample of the practices that are taking place at SLS. SLS appears to be more interested in foreclosing on the home and selling it at auction to make a profit. It appears that SLS lack of participation in a meaningful modification review of the file indicates a preference to profit directly from XXXX XXXX 's hardship. At this time we are demanding that SLS provide XXXX XXXX with a work out solution or she will assert her legal rights and name both SLS and The Mortgage Law Firm as defendants in a civil complaint.
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| 03/07/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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On XX/XX/XXXX, I purchased a duplex property with the address XXXX, TX XXXX. I bought the duplex through XXXX, who transferred the servicing of my loan to Specialized Loan Servicing , LLC ( SLS ). I have an escrow account required for the loan, which SLS services. In XX/XX/XXXX, when the property taxes for both sides of the duplex were due, SLS paid the taxes for only XXXX. I did not notice the unpaid taxes until I received a deliquency notice from the XXXX County Tax Assessor. On XX/XX/XXXX, I contacted SLS by phone to inquire about delinquent property tax notices I had received for my home loan XXXX : XXXX . I contacted SLS because my loan requires an escrow account and SLS is required to make the appropriate tax and insurance payments under the loan servicing agreement. I spoke with an agent who was very apologetic and confirmed this was an error. The explanation given was that SLS ' had mistakenly paid the taxes on only XXXX parcel of the duplex property. She thanked me for bringing the error to SLS ' attention before the delinquency date for the property taxes and said that they would rectify it promptly. I accepted this resolution and notified the agent that I would be sending a qualified written request ( QWR ) including the county tax assessor 's bills as documentation of the issue. I sent this QWR the same day to the address of SLS ' XXXX tax office given by the agent. By XX/XX/XXXX, I had not received any further contact from SLS as required by the 5-business day window for acknowledgement of a QWR. By XX/XX/XXXX, I still had not received any contact from SLS despite it being 20 business days from the date of my QWR. I was still receiving bills from the county tax assessor and my taxes were listed as delinquent. On XX/XX/XXXX, I called SLS and was told by the agent that they had received my QWR and had an open ticket in their system for the issue. She assured me I would receive an explanation by mail on XX/XX/XXXX. By XX/XX/XXXX, I had not received any correspondence from SLS. By XX/XX/XXXX, it had been 6 weeks since SLS first promised to resolve this issue. Due to the advanced state of delinquency and SLS ' failure to resolve my issue, contact me in any way, or issue their legally-required response to a qualified written request under Section 6 of Real Estate Settlement Procedures Act ( RESPA ), I sent a demand letter outlining my complaints and requesting the full amount of property taxes due, which was now inflated by XXXX dollars due to penalties and interest. By XX/XX/XXXX, I received my first and currently only response from SLS which stated that they were looking into my issue but did not give me any resolution or a timeframe to a resolution. On XX/XX/XXXX, I paid the full amount of my delinquent property taxes myself to avoid incurring any more penalties. I intend to file suit against SLS for their egregious mishandling of my mortgage despite reaching out several times to them and trying to reach an amicable resolution.
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| 05/09/2017 |
Yes |
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- Trouble during payment process
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Web |
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Specialized Loan Servicing ( SLS ) acq uired my loan sometime prior to XXXX . Also, during the acquisition period, an insurance check was issued to me and the loan servicer for a roof replacement made well befor e SLS ac quired the loan. SLS did not endorse the check and return to me, rather they credited it automatically, without consulting me, to mortgage payments. When I learned of the credit towards the mortgage payments, I accepted it and noted that the next 4 payments were paid in advance. During that 4 month period, SLS determined that they did not have the right to apply the funds to mortga ge payments and reversed the payments ( thus immediately creating a default ) and then placed the funds in an escrow account. I was then sued for foreclosure. I tried to contact counsel for SLS wh o refused to provide a workout or application for workout. In XXXX XXXX I received notice of foreclosure sale having never had the opportunity to apply for modification nor did they provide me with the $ XXXX which SLS was holding. My attorney got involved and I received a modification package. My attorney also provided me with an email that accidentally included an internal email between SLS and their counsel stating that they had already set the sale, would deny my application when received and go forward with the foreclosure sale. In other words, they had no intention of processing the modification package. When it was brought to SLS ' attention, they asked that the email be destroyed and they provided me with a modification. When I asked about my $ XXXX the SLS r epresentative said that I would get it back after paying 6 months of mortgage payments. I objected but they refused to return me the money. Further, my mortgage is now over {$200000.00} because of fees, costs, unpaid interest, etc. that they tacked onto the back end of the mortgage. My original mortgage in XXXX was for {$120000.00}. It was refinanced once and was approximately $ XXXX at the time this issue began with SLS. I paid 6 months of mortgage and have spent the past 5 years trying to get my $ XXXX back. I sent emails on the SLS site, I spoke with representatives and finally at the beginning of this year, I was told that they would not return my money without an attorney. I told them to apply it to my mortgage payments. They refused and now they are returning the mortgage payments I am making monthly. I expect that I will be receiving a foreclosure suit at any time. I have also learned of others who have SLS mortgages that went into foreclosure, that were not provided a mortgage modification package until days before the foreclosure sale and lost their homes because SLS did not process the modification package in time. I did not delete the email and still have the email string containing the discussion about automatically denying the application when received and that a foreclosure sale date was set before ever providing me with the modification package.
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| 07/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I have been attempting to work with SLS Mortgage company to bring my account current. They have, and continue to, mislead, redirect and outright lie to me about my account.
On XX/XX/XXXX, I submitted 2 payments, one of them being {$6100.00} from my XXXX XXXX XXXX XXXX XXXX account. I just received the below email yesterday evening DENYING acceptance of my payment, which was sent - as directed by SLS phone staff - to their MAILING ADDRESS as they were unwilling to accept electronic or phone payment from me.
SLS refused to accept this payment and the payment is now being redirect back into my XXXX XXXX XXXX XXXX XXXX account.
I fully expect to receive notification that my second payment was also not accepted, however, I have not received it yet.
Also - there is an UNAPPLIED amount which still exists against the account - although during my call yesterday, in which XXXX XXXX XXXX was also witness, SLS was advised to accept the full amount of unapplied funds to be immediately applied to the account. ( *Screenshot attachment ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ( EMAIL ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Subject : Important Information Regarding Your XXXX XXXX XXXX XXXX XXXX Bill Payment XXXX Mon, XX/XX/XXXX, XXXX XXXX ( 11 hours ago ) to me XX/XX/2021 Dear XXXX XXXX XXXX We tried to process your payment to SPECIALIZED LOAN SERVICING for {$6100.00} on XX/XX/2021, but it was returned to our processing center due to the payee 's refusal to accept the payment. The payment will be credited back to your funding account. Please allow 2 to 3 business days for the refund to post to your account.
If you have any questions regarding this return, please work directly with your payee. You may need to update your payee information before scheduling a new payment. If you need assistance updating your payee information in the bill payment system, please contact the bill payment support area of your online banking organization.
Sincerely, Electronic Bill Payment Support This message contains confidential and proprietary information of the sender, and is intended only for the person ( s ) to whom it is addressed. Any use, distribution, copying or disclosure by any other person is strictly prohibited. If you have received this message in error, please notify your online banking organization immediately, and delete the original message without making a copy. Please do not respond to this email. The email box is not monitored.
The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please : ( i ) delete the message and all copies ; ( ii ) do not disclose, distribute or use the message in any manner ; and ( iii ) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.
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| 06/11/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
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Please see attached letters that explain the circumstances. I believe I finally completed a modification back in XX/XX/XXXXby XXXX. XXXX is the largest home modification organization in the nation .It was so long ago. I am attempting to remember to the best of my ability. I am in the real estate industry. Our industry was hit hard back in XX/XX/XXXX.
I attempted to to resolve the issue with both banks to modify and or settle with the second lien holder, but to no avail. I believe I tried for over a year and several months, then sought outside assistance to save my home. I was told that the process of saving my home through modification was completed and I had no reason to believe that it wasn't as my house was not foreclosed. My last payment to the company that owned my 2nd mortgage was on XX/XX/XXXX, Please see attached document.
Specialized Loan Servicing is attempting to foreclose on my house. I received a notice of intent on XX/XX/XXXX, Please see attached document. And a notice of default on XX/XX/XXXX. I thought it was some kind of mistake or joke because I receive letters from previous debt holders from time to time but nothing ever materializes because the debt is so old. But this was a little more threatening, therefore, I called and requested documents, but in early XX/XX/XXXX, I was told in order to stop all action, I must submit a letter in writing.
Therefore, I sent a letter to the address that was given to me by the manager, which later resulted in me receiving a letter stipulating I sent the letter to the wrong address ( please see attached document ) and a sale date was then placed on my property. Prior to sending the letter there was no sale date. I sent another letter, but never received the requested information. But in response to the letter, I received a generic letter regarding payment choices, please see attached document.
All addresses to send the disputed letters were to PO boxes. The second letter I sent was by certified mail to document the address and that the letter was received by the servicing company.
I spoke to the trustee company and was informed by XXXX that the sale date process was completed on XX/XX/XXXX. This date was two days after the letter was sent to me requesting I resend the letter to the appropriate PO Box . Again, I believe I sent it to the appropriate PO Box , but didn't have proof because the 1st letter wasn't sent by certified mail.
My last attempt to resolve this issue was on XX/XX/XXXX. I was supposed to receive a call from XXXX, the Department Manager, in the morning, but the call never materialized.
They are attempting to foreclose on a 12 year old debt. It is normal and customary in the mortgage industry, to file a notice of default in 60 days, not 12 years. They are a servicing company not a lender. I believe their behavior is fraudulent, unethical and unscrupulous. Please assist me with the horrific issue.
Thank you in advance for your help, XXXX XXXX
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| 05/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
For at least 10 months, maybe longer now, I have not been able to get into my online account on a regular basis with Specialized Loan Servicing, my mortgage servicer. I do receive a paper statement, but my online account has had so many issues I can't even access it any longer. First my issues were that it told me it didn't recognize my SSN upon login to find my account/loan ( or my loan # if I used that ). Then it wouldn't recognize my password at all and I'd spend hours trying to reset it just to get the same notification. My most recent/current issue is that I can't even get past security questions because SLS tells me my first born son 's middle name is incorrect - sorry, but I didn't forget.
Due to how I'm being paid and the XXXX young children I have at home, I don't have the ability to pay before the XXXX of every month. With prior loan servicers I could set my own due date when I on-boarded into their system. SLS does not provide this option. The first check I receive each month goes to my daycare. I can't afford to pay both daycare and my mortgage in one check. I get that this issue is mine and not my servicer 's, but that's the position I'm put in and I can't help it either.
I have had to call their company every single month for nearly a year to pay over the phone or see if my online payment ( on the off-chance I could get into my account ) went through. I think that happened a total of 3 times in the last year, if that. I have spent countless hours on the phone with SLS to try and resolve this issue and/or pay them my mortgage trying to avoid the issues I repeatedly encounter. Since I can only talk to someone during the day, I'm doing all of this during my business hours. If I billed SLS for all the time I've spent on the phone with them during my business hours just to pay my bill or try to get into my account, they would owe me over {$600.00}. This doesn't even include any of the fees I've had to pay due to having no other option than pay over the phone ( {$12.00} each occurrence ) or due to late payments b/c I couldn't get out of work obligations in time to get my payment through by EOD on the XXXX.
The fact that their company, in nearly a year, has done absolutely NOTHING proactively to fix this situation, even though I call EVERY SINGLE MONTH. Speaks volumes about who they are as a business. The fact that they don't care, so I end up paying them fees every month, speaks volumes. I have never in my life dealt with a more corrupt, fraudulent, absolutely amoral business EVER, in my entire life. Not to mention in all this time and between all the different representatives I've talked to, only TWO have had any sort of kindness or sympathy for the situation their employer is putting me through.
I've had enough. There has got to be some sort of regulation that prohibits a servicer from continuing to profit off of their own inability to provide online account access. I can't take another phone call to SLS.
|
| 01/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I own a home in XXXXXXXX XXXX, and the mortgage is serviced by Specialized Loan Servicing LLC since XXXX. I have maintained homeowners property insurance without an escrow since XXXX. In XXXX, I purchased homeowners property insurance from XXXX XXXX with a expiration date of XX/XX/XXXX. Prior to XX/XX/XXXX, I did not receive a renewal reminder from XXXX XXXX Specialized Loan Servicing LLC or Insurance broker/Agent XXXX XXXX XXXX However, on or about XX/XX/XXXX, I contacted XXXX XXXX, XXXX XXXX for the purpose of renewing the policy. On XX/XX/XXXX, the policy agreement was signed and payment or the insurance premium was given to XXXX XXXX.
On or about XX/XX/XXXX, I received a mailed notice and a robocall from Specialized Loan Servicing LLC requesting verification of homeowners insurance. On or about XX/XX/XXXX, I received a mailed copy of the homeowners insurance binder from XXXX XXXXXXXX XXXX XXXX XXXX, with an issue date of XX/XX/XXXX and an expiration date of XX/XX/XXXX but the declarations page contained a policy period of XX/XX/XXXX to XX/XX/XXXX. I also discovered that the policy period dates were already uploaded to the Specialized Loan Servicing LLC insurance verification website. I subsequently called and spoke with a Specialized Loan Servicing LLC customer service representative, who indicated that unless I have the insurance coverage issue date backdated from to XX/XX/XXXX, I would be billed for a lender placed insurance policy covering an 8 day lapse period. I contacted XXXX XXXX, XXXX XXXX to request a change of the issue date to XX/XX/XXXX. However, XXXX XXXX explained that the insurance issue date could not be backdated because additional days were required to produce the above insurance policy due to a change of insurance carriers. XXXX XXXX also indicated that there are no insurance carriers that would agree to cover an 8 day period lapse and a grace period should be offered due to the above circumstances.
Contact was established with Specialized Loan Servicing LLC, customer service representatives on two separate occasions. However, the customer service representatives were adamant that a force placed insurance policy would be obtained from XXXX XXXX XXXX XXXX for the 8 day lapse in coverage in the form of escrow on the mortgage account. This policy could not be paid out of pocket. Additionally, Specialized Loan Servicing LLC did not have a grace period policy and there was not a complaint resolution desk to resolve to the above matter.
Specialized Loan Servicing LLC arbitrarily and capriciously, assessed my mortgage account an additional fee, which they determined was owed for an homeowners insurance lapse from XX/XX/XXXX to XX/XX/XXXX. However, Specialized Loan Servicing , LLC has yet to produce a valid insurance binder for above period and their action appears contrary to a court settlement from court complaint, XXXX XXXX v. XXXX XXXX XXXXXXXX XXXX filed on XX/XX/XXXX, involving the same issues.
|
| 10/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
To whom it may concern : Please see attched documents from my attorney that states the incompetence, unethical practices, Omission of errors request of back dating legal documets. Sending documents to wrong address advised 3 to 5 times to recently after over a year they send a certificate of change. a month ago Not trustworthy Omission of error verbally to my attorney and I to continue to make mistakes. Employee goes MIA foe over a week to call and state they put hold on Sherriff Sale when in doubt my attorney advised. Approved signed legal modification to request to back date documents. Dismissal avoidance of my attorneys communication. Almost lost my home one day before sale for their attorney as well said all is on hold when in doubt was not from SLS communication broken Buyer Beware read the reviews.. Now a conversation was done by my attorney and employee who has given omission of error to correct to again do wrong in communication. The employee was required to contact my attorney when in doubt I did a conference call for him to hang up and state he called him did not. Trial Period done successfully. XXXX check sent back advised by employee we will update the numbers send a new updated modification agreement. I communicated with employee prior that you want a notarized approved modification and requested to back date on one form when notarized legally he said yes. Then he stated donot send any checks we will correct. Apologized to my attorney at time he is and was prior furious at their business ethics. To send a new application when in doubt approved modification made payments etc. They are trying to cover their erroneous behavior. XX/XX/XXXX again is my XXXX sale that needs to be put on hold by SLS again SLS has avoided my attorney to now action must be taken it is SLS responsiblility and they are accountable for their unethical practices. Received correct approved modification last month asked to back date.. made payments now I am to do a new application when in doubt it is extremely unethical. I requested all in writing they will not put anything in writing they know their omission have been acknowledged by SLS. Buyer beware..They have no concern of the borrower. In this pandemic XXXX over have passed on and they are now trying to take advantage of people for their benefit of loss which in doubt is not allowed and against all premises. The emplyee has gone MIA again he stated all was done and nothing was. They have called emotional distress at the same time apologize and continue to do unethical practices. Approved Modification never sent documents to send to be notarized in XXXX to ask to back date unethical than when in fact the internal office had no idea of dates then to send XXXX approval in XXXX correct modification. Nothing has been done correctly denied avoided and now apologizes hoping that will satisfy when in doubt continues to do unethical practices Buyer Beware. No missed payments as per Trial period
|
| 07/25/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Because I am receiving threats even though SLS is supposed to be addressing my earlier complaint, I 'm filing this new complaint. As a result, much of the information is copy and pasted from the previous complaint. The new issue, however, is that I have, since this compaint, provided the same documents I provided with my application to SLS and they continue to state I have not sent them. I have provided proof to both SLS and CFPF, but SLS has done nothing -- instead, they have put my account in default and threatened to accelerate the debt and foreclose if I have not brought current in 33 days. This is absurd and shows a complete lack of respect for what your organization is supposed to be doing. It 's as if this company simply does n't care. Please STOP THIS!!!!
On XXXX, XXXX, 2016, I applied for a HAMP modification from my new loan servicer, Specialized Loan Services ( " SLS '' ). I am including a copy of the email submission page as well as a copy of the completed application. On XXXX XXXX, I received a letter from SLS indicating that " [ SLS ] is in receipt of [ my ] request for assistance. I have included a copy of the letter as well. As of today, XXXX XXXX, 2016, I have yet to receive any decision or other communication from SLS concerning my request for assistance.
This is the second complaint I 've filed against this company within the last three months. The first is related to this one as I recently received more threats despite having submitted and resubmitted all documents. I am including their most recent correspondence as well as the last document transmittal I submitted to them with all my documents they had previously requested. SLS lies about supplying personal representatives ; the person they provide does not exist and their own agents have informed me that there is no personal contact.. I applied for and was granted 3-6 months forbearance from XXXX XXXX immediately prior to their transferring service to SLS. I requested copies of my mortgage documents, but SLS provided everything but the executed forbearance agreement with XXXX. At some point, they did send me a forbearance agreement for execution, even though at that time I had never applied for any assistance from SLS. Because my XXXX forbearance was expiring and despite the fact the offer date on the SLS one had expired, I executed that forebearance agreement and sent it back to SLS, but I never recived acknowledgment about it either. In either case, both forbearance would have expired by now and I have applied for a modification. I am hopeful that this can be resolved without the need for me to redo and resubmit multiple documents. Those type of shell game practices are supposed to be prohibited now. They are engaging in the very same practices for which I have filed this complaint at the very same time they are informing you that they are resolving the issue. PLEASE STOP THIS NONSENSE NOW. THIS IS MY LIFE AND MY HOUSE THEY ARE TRYING TO STEAL!!!
|
| 11/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
On XX/XX/2023, I was force-issued a one-year HO6 policy from Specialized Loan Servicing with a premium of {$1200.00}. I received a letter ( dated XX/XX/XXXX ) around XX/XX/XXXX about this purchase.
On XX/XX/2023, Specialized Loan Servicing canceled this policy as I bought my own insurance. So the forced policy that Specialized Loan Servicing bought was in effect for 18 days. Yet I was charged {$340.00} which is disproportionate to the annual fee of {$1200.00}.
I have called a few insurance companies and they all agreed you can't backdate a HO6 policy. Yet Specialized Loan Servicing is apparently charging me for a period of time before the issue date of XX/XX/XXXX.
In addition, at no point did Specialized Loan Servicing notify me of the actual reason for the forced insurance until after the fact. I called on their first letter and I was told that I needed to update the copy of my supplied insurance because the expiration date was XX/XX/2023. I did this promptly and was told the matter was settled.
I then called back as I received a second letter. I spoke with the person and he said that the expiration date was updated and that I could ignore any following auto-generated reminder letters and that everything was OK. For this entire 5-month period, I was led to believe by Specialized Loan Servicing that the area of concern was simply updating the expiration date, not that it was a coverage issue.
This all could have been avoided if Specialized Loan Servicing simply had given a proper notification along with means of remedy. Instead, they misled me at every point of contact saying it was simply a matter of updating the policy expiration date.
Additionally, the letter from Specialized Loan Servicing said ( in bold ) : " Will cost an estimated {$390.00} annually, which may be significantly more expensive than insurance you can buy yourself. Yet somehow the policy bought for me was {$1200.00}, over three times that amount.
I am asking for the full amount of {$340.00} back. I relied on Specialized Loan Servicing to not only give me the correct reason for the forced insurance but also on how to remedy it. Instead, their letters and phone calls indicated a completely different reason for the forced insurance. I remedied that request and was told that the matter was resolved. But instead, I was only notified months later that oops the policy was issued anyway and at a much higher premium than they wrote in their own letter in bolded font. I also relied on Specialized Loan servicing holding reasonably to their {$390.00} annual insurance cost and not being blindsided by a policy costing over three times as much.
At the very least, I should only be responsible for the period of time between the date of issuance and policy end ( XX/XX/2023, to XX/XX/XXXX ) I calculate this 18-day proration of the {$1200.00} policy to be {$60.00}, not {$340.00}. ( {$19.00} based on their original estimate of {$390.00} annual cost )
|
| 07/07/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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|
I was approved for a Trial period plan under the Home Affordable Modification Program with my servicer SLS on XX/XX/XXXX. My first trial payment was scheduled to start XX/XX/XXXX and end on XX/XX/XXXX. I have had an attorney helping me submit my paperwork to SLS during this entire process. Upon receiving the trial paperwork showing a trial payment of {$2300.00} per month my attorney contacted SLS and advised them they used an inaccurate income to determine my qualification and trial payment. SLS advised my attorney to submit our dispute in writing. My attorney did this on XX/XX/XXXX and confirmed it was received by SLS. SLS also advised my attorney that I should make the trial payments and if there was an error in the income calculation and trial payment amount that it would be corrected once I received my final modification and reflect on that paperwork. The error SLS made when calculation my income is simple. They based it on an amount of {$7600.00} per month which includes my base salary and tips. However, SLS counted my tips XXXX. My actual income was only {$6400.00}. My attorney advised me that normally SLS will just ignore our letter advising them they made an error and just finalize it with the same INCORRECT payment. The final modification paperwork arrived dated XX/XX/XXXX. The new payment is NOT 31 % of my real/actual/correct income. It 's 31 % of the income that we advised SLS was incorrect. I am on a tip compliance and the tips that show on my pay stubs are only for calculating my taxes withheld. I sent a profit and loss ( Per the request of SLS ) for ALL of my tips. Inclusive of the tips that show on my pay stub. Not in addition to the tips that show on my pay stub. Upon contacting SLS they state they have reviewed my attorney 's letter advising them there was an error in the calculation of the income and that they determined it was correct. However, this is IMPOSSIBLE. There is no way to calculate that high of an income for me without counting my tips XXXX. I again faxed another request to correct my income on XX/XX/XXXX. The error made while calculating my income is not complicated. The letter explains what happened ( See attached copy to this complaint ). Unfortunately SLS simply gives lip service when they reply to these types of disputes. This is not only unfair to myself, but it basically defrauds the government because they are participating in the HAMP program and the HAMP program requires the lender ( SLS ) to offer a new payment which is 31 % of my income. The offered final mod dated XX/XX/XXXX IS NOT 31 % of my income. It is 37 % of my gross monthly income. I am asking CFPB to please demand SLS comply with an actual review and correction to the error in my income calculation. So far when my attorney talks with SLS they only push for me to just accept this final modification. This final modification is fraud and uses the HAMP 1 program without lowering my payment to 31 % of my actual income.
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| 03/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Older American |
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I sent a Notice of Error under 12 CFR 1024.35 and Notice of Complaint under Connecticut General Statutes 36a-719h to Specialized Loan Servicing, LLC, NMLS # XXXX, XXXX. XXXX XXXX, XXXX, CO XXXX. I received a acknowledgement of receipt from them dated XX/XX/XXXX, which advised that my letter was under review and that a response would be issued within the applicable state/federal timeframes. To date, well over 30 days later, the servicer has failed to respond. Below is a copy of my letter : XX/XX/XXXX TO : Specialized Loan Servicing, LLC NMLS # XXXX XXXX. XXXX XXXX XXXX, CO XXXX FROM : [ redacted ] Re : Notice of Error under 12 C.F.R. 1024.35 Notice of Complaint under Connecticut General Statutes 36a-719h Mortgage Loan Number / Account Number : [ redacted ] I am writing to provide you with written notice of the error described below in regard to the mortgage on my property at [ redacted ], and to request correction of the same.
At some point on or after XX/XX/XXXX, your company incorrectly imposed a {$910.00} fee on my account, failed to notify me of the fee and the reason therefore, and the first I received any evidence of this fee was when you recently added it to my mortgage statement showing it as past due ( i.e. see Past Due Amounts - {$910.00} - statement dated XX/XX/XXXX ). I have repeatedly attempted to resolve this error over the phone with your representatives, who have confirmed that this is an improper charge. On XX/XX/XXXX, my daughter, authorized to speak on my behalf, was told that although this fee may be improper, there was nothing your company could do. This is completely unacceptable. I am additionally concerned that your company may have reported my account past due to the credit bureaus as a result of this error, which will need to be corrected. This fee is not a bona fide fee and there is no reasonable basis for its charge. I am also concerned that this may have been done to other Connecticut consumers in the transition from XXXX XXXX XXXX XXXX ( NMLS # XXXX ) to Specialized Loan Servicing, LLC. If this matter is not appropriately resolved, I will be filing the appropriate consumer complaints with the CFPB and Connecticut Department of Banking.
In addition to providing written notification of error, I hereby additionally request copies of any and all documentation relating to this fee, including the original notice informing me of such fee, and a full accounting of my account on and after the date the fee was originally imposed.
Please also consider your duties under Section 36a-719h of the Connecticut General Statutes in connection with your Connecticut Mortgage Servicing and Mortgage Lending licenses, with particular emphasis on subsection ( a ), subdivisions ( 1 ), ( 2 ) and ( 8 ).
If you need to contact me, I can be reached at [ redacted ]. However, I would prefer that any communication regarding this matter be made in writing from this point forward.
Sincerely, [ redacted ]
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| 06/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In 2020 I received a call from my Mortgage XXXX XXXX, company stating that if I'm having financial issues related to the COVID 19 pandemic that I could pause my payments for up to 1 year. At this time my business was totally halted from the pandemic so I elected to paused my payment for this time. It is important to know, this program was a no documentation program that they said was issues by the federal government in response to the pandemic. All I had to say was yes pause my payments and they would extend my term by how many months i decided to pause my payments.
At that time my payments were a little more {$1900.00} dollars a month. Although I had a year to stay in the program, After 5 months my business was back up and running. I called XXXX XXXX and everything went bad. XXXX XXXX representatives explained to me that they made a mistake and give me false information. They stated that they did not 'pause '' payment, and the payments did continue. In fact, when I got out of the program. each payment that I missed would be taxed on to the principle! Meaning each month the Principle of my loan increased by the amount on my mortgage payment. The amount I owed went up by more that {$10000.00}!!! Even more, while disputing the mis-information, I could not get out of the " pause '' because that would trigger the increase principle payment.
During this time of dispute, I paid my mortgage payments on time. None of the mortgage payment went to my account. For over a year, my payment went into a " non-asset '' account. Over {$20000.00} was place in this account. Although Ive paid the agree time, My XXXX balance is more than {$12000.00} more than what it was 2 years ago and a {$22000.00} payment that is also due.
To make thing even worst, While we were disputing this issue XXXX XXXX sold my loan to the ABSOLUTE WORST loan servicer possible, Specialize Loan Servicer aka SLS. Although I was paying on time, XXXX XXXX threaten to foreclose on my home. To keep from a foreclosure XXXX XXXX worked out a new 40 year loan payment program which SLS said they would honor. After just 1 payment SLS raised my payment by {$100.00} a month. They stated this was a escrow audit. This is a lie. I know because 1 ) the escrow department stated that they did not do and escrow assessment on my account and 2 ) My insurance actually went down 3 ) My taxes never changed.
The biggest issue is my the $ XXXX dollars that was not applied to my account from XXXX XXXX was never transferred to SLS. To this day, my SLS account is showing a payment due of $ XXXX I strongly believe that Ive being scammed. At no time have I ever missed and agreed payment. While doing my research Both XXXX XXXX and SLS have a history of defrauding people with deceptive practices.
Have have all records and many phone recordings to back up my claim. Is this something you can help me with or direct me to someone that can assist in this legal matter. Respectfully,
|
| 04/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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SLS mortgage company XXXX XXXX XXXX assessed 2 {$25.00} fees when I used their automated system to request a payoff quote. I made the two separate requests in the month of XXXX - on XX/XX/XXXX and again on XX/XX/XXXX. As of XX/XX/XXXX at XXXX PST, I still have not received the payoff quote. At the time that I requested the payoff quote, I was never warned that a fee would be assessed for preparing the payoff. My statement disclosures say that a fee may be assessed in " certain states '' but does not list an amount. When I didn't receive the payoff after the first request ( XX/XX/XXXX ), I attempted reach a customer service rep by calling the customer service number at XXXX on XX/XX/XXXX but was advised by automated system that the hold time to speak to a representative was more than 20 mins at which time, I elected to simply submit a second automated payoff request because I was unable to hold for that length of time and needed to return to work. Again, had the fee been disclosed to me by the automated system, I would not have made a second request.
Still with no payoff quote, I contacted SLS again today, XX/XX/XXXX, and thankfully only had to wait 4 minutes to speak to a representative. I explained to the customer service representative that I had not received a payoff quote and had been assessed 2 {$25.00} fees, which had already collected from a large payment that I made toward principal on XX/XX/XXXX ( {$8000.00} payment ). When I objected to the fee because it was not disclosed to me and because I have still not received a payoff quote, the CSR offered to waive one of the {$25.00} fees and to fax the payoff quote that she had in front of her to me directly but noted that the payoff quotes are only good for 30 days and therefore, the one she would be sending me would only be good until XX/XX/XXXX. I advised the CSR that I do not have a fax machine and asked that they mail the quote to me. I voiced my concern that I would not receive the payoff quote by mail before it was no longer good and the CSR again asked me to provide a fax number, ( which I again told her I do not have ) and advised that if I could not provide a fax number then I would likely need to order a THIRD payoff quote, for another {$25.00}, because the one they had already prepared was about to expire. I again objected to the fee given that I still have not received a payoff quote and asked to speak to a manager. I was refused a manager, instead, after a hold, I was told by the CSR that she would submit a request to credit back the two {$25.00} fees that I had already been deducted from my last payment but noted that I would have to wait until XX/XX/XXXX before the fee credits would reversed and applied to my principal. After that, the CSR told me that I would have to call back again, after XX/XX/XXXX, to request the payoff for a third time and that they would add another {$25.00} fee to the payoff quote for the new request at that time.
|
| 10/04/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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Cfpb front website page says were are on ur side but really they are not its amaze me that servicer lies and cfpb falls for it My hardship was created by the employer sudden XXXX off of income it will cause problem to the point that the sudden stress will have a suvier effect on the health. XXXX XXXX bank have a complete ownership to all of my problem because they knew what were they doing and they knew what a monster SLS are but XXXX XXXX was only interested about the profits they making off of selling my home My question is again my hardship was caused and created suddenly by my employer now is it ok that I loose my home become homeless???
SLS never worked with me they assigned Person name XXXX XXXX she was never available didnt mather what time of the day call her I spoke with her twice and the only thing she told me was to given my Home to SLS never tryed to help and work out Tords I stay in my home Requesting document repeatedly and still requesting and say they never received it XXXX XXXX XXXX ID # XXXX called me once and when I explain everything was happening She again request some document that I had allready faxed numerous times assured me that she will personally will work with me and help me but that was also a lie and nothing happened SLS requesting me pay them {$40000.00} After all the evonanatiom of how my hardship stared My question is what part of my hardship SLS didnt unferestsbd or what part of I have financial hardship let SLS to think that I have {$40000.00} to pay them.
If I dont have a financial difficulty wound I be in the situation I am right now????
So cfpb I am asking u to pay attention to how SLS lies menaplate and twists things Again I was put in this mess by my employer and the results of it had a terrible impact on my health my wife has a XXXX XXXX her XXXX is high constantly Doctors tells me no stress stress cause XXXX XXXX XXXX XXXX dont work when I told the doctor about our situation he broke in tears This is this how it is when familys goes through hardship they have to die that is the results I requested many many times I need the name of the monster invester who cheated and gave me this garbage loan he shouldnt buy this loan and he made tuna a profit of of this trioble loan I know the invester dont care about me all he care about is his profit and thats the reason SLS comes to the picture With everything going on with us health concern I am not giving my home to anybody nor leave or move I ask SLS to work with me not evict me SLS claimed that they put me on a trile payment My payment was {$1600.00} when my husband got laid off statement is provided Now SLS put me on a trail payment for {$2000.00} how is this affordable?????
Please unferestsnd that my hardship was caused and created by my employer the results should not be me become homeless There are many programs like forbreance Reduced interest late fees reduction principal balance etc I need invester to contact me
|
| 10/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I secured a conventional 30 year fixed mortgage for my Mother in XXXX XXXX for {$90000.00} ( less than XXXX the appraised value ) on her home here on XXXX XXXX, MI to help pay for my brother 's XXXX treatment. The mortgage was transferred to XXXX within one month and remained with them until this past XXXX XXXX when it was tranferred again to and new servicing company Specialized Loan Servicing ( SLS ). This is when the problems started. The notice of transfer was received by me on or around XXXX XXXX, XXXX XXXX weeks after the last payment was made to XXXX on the first of XXXX XXXX for the original monthly amount of {$680.00}, which included escrow amount for property taxes and hazard insurance. On or around the same time ( XXXX XXXX ) I also received a payment statement from SLS for the next payment due XXXX XXXX, XXXX, however the statement showed an additional {$30.00} late fee for a payment that was n't due for another two weeks. I contacted SLS by phone, but he representative said he could not talk to me because I was not the original borrower. However, I had been authorized by XXXX seven months prior ( XXXX XXXX ), because my Mother passed XXXX XXXX, XXXX and as sole heir I was appointed Personal Representative of my Mother 's estate by XXXX County Probate Court o in XXXX XXXX. Thus I resubmitted my Mother 's Death Certificate and relevant court documents to the new mortgage servicing company SLS. This took place in mid XXXX XXXX, but I never received a response regarding the {$30.00} late fee.
Then my payment went up to $ XXXX/month and XX/XX/XXXX/XX/XX/XXXX I was notified that my monthly payment ( on my 30 year fixed rate mortgage ) was being increased by a $ XXXX month to accommodate and $ XXXX deficiency in my escrow account. When I called to inquiry I was not given any explanation because the customer service agent was not privy to any information and did not connect me with someone qualified to answer my inquiry. I double checked the Premium for the Hazard Insurance which had not increased and then I checked the local township clerk 's office for the current property tax amounts, which had actually gone down by over {$200.00} annually starting XX/XX/XXXX. I have not had a good feeling about this company since they acquired the mortgage particularly when I searched you site and found a lengthy list of complaints against SLS by individuals whose mortgages were being serviced by them. Because I have not seen any documented disciplinary actions by any regulatory agency I am also submitting this filling and supporting documentation ( including time stamped emails and faxed comumincations with SLS regarding these concerns ) with both State Attorney General 's Offices in Michigan and Georgia, the Federal Attorney General 's Office, and the FTC ) I also have the intention of submitting this to printed media ( i.e. XXXX ) and digital media ( i.e. XXXX, XXXX, XXXX, XXXX, and other pertinant blogs ) I
|
| 06/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In 2020 I received a call from my Mortgage XXXX XXXX, company stating that if I'm having financial issues related to the COVID 19 pandemic that I could pause my payments for up to 1 year. At this time my business was totally halted from the pandemic so I elected to paused my payment for this time. It is important to know, this program was a no documentation program that they said was issues by the federal government in response to the pandemic. All I had to say was yes pause my payments and they would extend my term by how many months i decided to pause my payments. At that time my payments were a little more {$1900.00} dollars a month. Although I had a year to stay in the program, After 5 months my business was back up and running. I called XXXX XXXX and everything went bad. XXXX XXXX representatives explained to me that they made a mistake and give me false information. They stated that they did not 'pause '' payment, and the payments did continue. In fact, when I got out of the program. each payment that I missed would be taxed on to the principle! Meaning each month the Principle of my loan increased by the amount on my mortgage payment. The amount I owed went up by more that {$10000.00}!!! Even more, while disputing the mis-information, I could not get out of the " pause '' because that would trigger the increase principle payment. During this time of dispute, I paid my mortgage payments on time. None of the mortgage payment went to my account. For over a year, my payment went into a " non-asset '' account. Over {$20000.00} was place in this account. Although Ive paid the agree time, My Principle balance is more than {$12000.00} more than what it was 2 years ago and a {$22000.00} payment that is also due. To make thing even worst, While we were disputing this issue XXXX XXXX sold my loan to the ABSOLUTE WORST loan servicer possible, Select Loan Servicer aka SLS. Although I was paying on time, XXXX XXXX threaten to foreclose on my home. To keep from a foreclosure XXXX XXXX worked out a new 40 year loan payment program which SLS said they would honor. After just 1 payment SLS raised my payment by {$100.00} a month. They stated this was a escrow audit. This is a lie. I know because 1 ) the escrow department stated that they did not do and escrow assessment on my account and 2 ) My insurance actually went down XXXX ) My taxes never changed. The biggest issue is my the $ XXXX dollars that was not applied to my account from XXXX XXXX was never transferred to SLS. To this day, my SLS account is showing a payment due of $ XXXX I strongly believe that Ive being scammed. At no time have I ever missed and agreed payment. While doing my research Both XXXX XXXX and SLS have a history of defrauding people with deceptive practices. Have have all records and many phone recordings to back up my claim. Is this something you can help me with or direct me to someone that can assist in this legal matter.
Respectfully,
|
| 08/16/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
Older American |
|
I few weeks ago I was in discussion with a couple of my friends and related that I thought that I had been treated a little unfairly by my HAMP mortgage holder, Specialized Loan Servicing. They told me about Consumer Financial Protection Bureau and that you help and protect consumers who may have a disagreement with their financial institutions. So I have decided to contact you. In XX/XX/XXXX I applied to XXXX XXXX for a HAMP loan which was completed and sent to the bank. On XX/XX/XXXX I faxed an appeal to XXXX relating that I had misunderstood the directions on the Hamp application. I had checked off both owner-occupied and second home which I should not have. I 'm the sole owner of the HAMP property ( located at XXXX XXXX, MD ) and co-owner of another condo and my mindset was in order to be as thorough and honest as possible with information, I somehow had to show both properties. My mistake in not fully understanding the HAMP form requirements. I explained that I spend 4 to 5 days a week or more at the XXXX XXXX property. I have XXXX XXXX and have had a XXXX XXXX XXXX, the salt air at XXXX XXXX is beneficial and therapeutic for my medical well being and my occupation allows me the benefit of being able to work during my time there. Therefore under HAMP rules this should be considered a primary residence. I have attached that appeal and the related Hamp application. Reason number one is the item in question and reason for this correspondence to CFPB, reason number 2 has been resolved with the bank. I then called XXXX to inquiry about my appeal, they said that the loan had been sold to Specialized Loan Servicing ( SLS ) and I would have to take up the situation and appeal with them when the loan is fully transferred. When I received official notification of the transfer, I then faxed the same appeal documents to SLS. I then later asked SLS about the status of my appeal and was send a letter of denial on XX/XX/XXXX. The letter indicated that my original appeal with XXXX had been denied and SLS was holding to that decision. But that was not truthful and very discerning because of my knowledge of my prior conversation with XXXX and the fact that I never received a letter of denial from XXXX. Please keep in mind that my loan was still in process and not completed or approved as yet, letter is attached. The consequence of all this is that the {$82000.00} principal was deferred rather than forgiven based on my application error which I attempted to correct very early in the approval process. My husband and I are both on social security and I believe that I am rightly deserving of a reversal of SLSs decision. I understand SLSs desire to keep the money in deferred status for financial reasons but my understanding is that HAMP was created to assist the borrower not the banks. I give my permission for XXXX XXXX, my husband, to ask and answer any questions in this matter. Thank you, XXXX XXXX XXXX SLS Loan # XXXX
|
| 10/20/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I contacted CFPB regarding this company on XX/XX/XXXX & XX/XX/XXXX to no correction of the issues.
I have submitted a short sale offer back in XX/XX/XXXX.
I have sent every document requested within 2 days of the request.
Although they state I am assigned a Customer Resolution Person to oversee my application for the short sale this is a great thought but not at all real.
Each time I call I'm assisted by a new representative because the assigned person is on another call.
I've called to follow up on the status of the short sale offer since XXXX a least 40 times. And each time the new representative offers to help. They are not familiar with the file and start reading and requesting documents already submitted. This went on for over 7 months until I was finally told in mid XX/XX/XXXXthat all was received and sent to the investor for acceptance or decline. I have called every week and at times twice a week and told by a different representative the investor has not yet responded. I received a letter XX/XX/XXXX stating they have withdrawn my application because of a lack of 3 documents they claim had expired yet all were sent over 5 months ago. In addition the person advised they can not complete the file to send to the investor till these docs are updated. I couldn't believe my ears. They've told me 2 months earlier that all was received and waiting for the investor 's response.
I have never dealt with a company so inept in their operations. I don't understand how they are allowed by agencies such as yours to operate in this fashion. They are hindering my credit score by these delays. Not to mention they are costing the investor monthly additional
association fees & a new current real estate tax bill that would have been avoided had they been working properly. If this agency is in place to regulate and protect the public why haven't they thoroughly investigated the practices of this firm. I received the responses from SLS for my previous two complaints which they state erroneous information as to their contacting me. I wish that someone from the agency would contact me and they could listen in and and see what they ask me for and I can give the time and date of my submission of
their previous request and you would see how poorly they operate. Another disturbing issue is that when asked to speak to a supervisor it's always told they will call you back. When called back basically the supervisor proceeds to read the previously requested documents only for me to advise when they were submitted and to then be told they will personally expedite, which holds as much validity as the statement that the world is flat. People should not be serviced in the fashion that Specialized Loan Servicing operates.
How many complaints does a Federal Agency required to receive before they attempt to correct a business that is affecting so many.
In researching I've seen hundreds of complaints filed against this company!
|
| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
As I was preparing to file my XXXX taxes with my accountant ( cc 'd on this email ), it was brought to my attention that Specialized Loan Services, LLC ( SLS ), a subsidiary of XXXX, failed to pay my property taxes to XXXX XXXX in XXXX ( the property is in two counties, XXXX and XXXX ), despite me paying into escrow for this every month. The money for the XXXX property taxes is currently being held by SLS in escrow.
My property is in two different counties ( XXXX and XXXX ) and SLS states that they somehow made an error at closing where XXXX county was missed. Thus, SLS only paid the property taxes in XXXX and not XXXX in XXXX. This loan was assigned to SLS in XXXX, XXXX.
Total Tax Due in XXXX ( prior to penalties and interest ) : {$3300.00} SLS has instructed me not to pay the taxes directly to XXXX County ; however, I have now placed over six calls to both SLS and XXXX without any resolution or forward movement on the issue.
SLS refuses to give me any transparency into their process nor will they issue me a case number or provide me with an email address where I can at least have proof of our communications.
The property bill is now over 3 months overdue and continues to accrue interest and penalties, which under VA law, SLS is responsible for as an escrow account was established and the funds are already being held in escrow for the taxes.
My request is that someone in upper management gets on the phone with XXXX County and myself and resolves the issue, pays the taxes and the fines. This process has been ridiculous and is so frustrating. I did not have the ability to consent to the loan assignment or the horrendous service I have received from SLS as a result thereof.
Further, XXXX notified me that the loan is being assigned to XXXX on XX/XX/XXXX ; however, I have been told that the " investigation '' to get the taxes paid could take until XX/XX/XXXX. This is unacceptable and must be resolved prior to loan assignment or as stated above, I will be pursuing legal action against SLS and XXXX.
Here is the timeline of events : XX/XX/XXXX : First communication with SLS XX/XX/XXXX : 2nd communication with SLS, tax bill uploaded to the website provided by SLS XX/XX/XXXX : XXXX XXXX XXXX Complaint filed, still no response XX/XX/XXXX : 3rd communication with SLS, no record of tax bill receipt, SLS confirmed taxes with the wrong county XX/XX/XXXX : 4th communication with SLS, still no record of tax bill and once again SLS confirmed taxes with the wrong county XX/XX/XXXX : Tagged XXXX in a post on your XXXX page trying to notify someone of the issue XX/XX/XXXX : Call with XXXX, where a prompt resolution was promised XX/XX/XXXX : Call with SLS, was told it would be resolved by XX/XX/XXXX, which as noted, in light of the delinquency which began XX/XX/XXXX and the pending loan assignment on XX/XX/XXXX to XXXX is absolutely unacceptable. Per this XX/XX/XXXX call, the wrong county was AGAIN verified.
|
| 06/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Dear Sirs, We bought our home XXXX yrs ago with XXXX at 11.5 %. We found out shortly after that we were under a preditory loan and could not afford our payments. We tried to sell XXXX after and in that time XXXX went under and our loan went to XXXX. So we had an immediate offer but XXXX turned it down. then a more serious offer came But XXXX turned that XXXX down also! We were sent forclosure papers and sought bankrupsty, when we were hit with the final payback plan and the amount to start our loan again -we could not afford that so we never went to court. We found an expert through XXXX XXXX. We thought finally this would end. It took months to write a wonder proposal and we submitted to XXXX. However they turned it sown and came back with we will put late pymts top end of loan and made us sign papers. The pymnts were more! So then XXXX sold our loan to SLS without our notice. In XXXX I started talking to them and they sent me forms to apply for programs to lower our rates. They said we would not have to make mort pymts while waiting for approval. I was turned down, They imm sent another program offer and another XXXX months went by waiting for approval. Same thing, Turned down. Then another, and yet another. XXXX yrs went by and many months of getting on the phone with them and they say oh we have the papers it looks like you qualify just wait for approval. XXXX XXXX XXXX I got my XXXX not qualified and I screamed at them. They knew full well the math and paper work was all the same but by now we were XXXX yrs behind in mortgage. So they offered us trial agreement by novemeber XXXX ; XXXX XXXX XXXX I borrowed money to start trial. By XXXX I could n't for my life provide enough for mortgage and home expense. I tried but the pymnt were just too high. I asked for a DEED in Lieu. They sent me paperwork talked to them on phone. I sent them document. They come back saying you have to put your house on market. I say you did not say that! So I put it on market. Since XXXX XXXX my house has been on short sale I am now XXXX in the whole. We had a CASH offer in XXXX and guess what SLS turned it down! I have asked and send requesting the DEED in Lieu again however I have had no response. I have called them and they say they can not talk to me because the XXXX lawyer is the only XXXX they will talk too.
I have spoken with XXXX of companies over the yrs regarding help. Some legit some dont do anything neighborhood housing, XXXX, XXXX or whatever. Our income is the same I am XXXX broken over this and I feel stuck in this hole. My husband became XXXX too XXXX and pray for help daily- XXXX has kept us here for a reason. I have just begun to seek higher appropriate considering a mortgage lawyer wont even help. I will also search FOC, FCC, FTC, OCC, and other state officials. Please respond with any search or contact that might help. Or maybe You are the end to this nightmare. Please HELP!!
Sincerely Hoping
|
| 04/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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My problem started with XXXX XXXX XXXX selling or transferring my account held with them to account to Specialized Loan Service ( SLS ) in XX/XX/XXXX, after it gave me a 3 month grace period for payment because of a government program for hurricane Irmas relief, by which I was affected. This happened on XX/XX/XXXX which was the only month I didnt paid the mortgage to XXXX XXXX XXXX, by then I had planned to pay that missing month splitting the amount with the payments of XXXX, XXXX and XX/XX/XXXX. While this happened XXXX called me in XX/XX/XXXX after I had made the first payment in XXXX and offered me another plan to extend the grace period until XX/XX/XXXX and deferred the payments missing to the end of the loan. While this happened I found out by XX/XX/XXXX that XXXX transferred or sold the loan to be managed by SLS, By then SLS began to go after me for the payments missing as if there was never a program approved at the time, since they did not approved anything nor were they told by XXXX of this agreement, nor did they ever provide such to SLS the paper dodging had begun. It was then that I explained the situation to SLS when we started negotiations to fix the confusion created by XXXX and they offered to have a loan modification to help me with the situation as their only option. Doing this loan modification, SLS reported the payments done during the trial period as if they were never made as shown in the credit report for XXXX and last XX/XX/XXXX in which no payment was required when the loan modification was approved beginning the regular payments on XX/XX/XXXX. This is not counting all the time wasted by SLS sending me 3 different contracts to be sign after that on the approval, since the previous two had errors.
During this time, I was making all payments as required of me, but they were not being reported. Each missed payment reporting onto my consumer credit files, and damaging my creditworthiness with them and all potential future lenders. The trail period with SLS was reported as missing payments and this is not the case. I feel I have been abused in this process and given the run around, in the meantime my credit files have me listed in a derogatory manner on payment history and it affects me during this time of Covid19 to qualify for loans which I need. I have always made my payments on time and have always lived up to my obligations. I ask this agency to intervene on my behalf and offer the mediation which I need to bring this matter to the appropriate agency/person so that this is resolved.
I am asking for a resolution in real terms, and have these multiple late history, which is factually inaccurate and a result of error or negligence either by XXXX XXXX XXXX or Specialized Loan Service. This is causing me problems and I am asking for more than the standard reply from both XXXX and SLS which has to date done nothing to correct the matter which they created.
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| 09/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I have had multiple issues with my mortgage company servicing my loan Specialized Loan Servicing. I am currently trying to refinance the loan and they are not working with the new mortgage company.
Issue 1. I got the loan back in XX/XX/XXXX. I attempted to set up ACH automatic payments right away and was told I could not and would have to way 6 months before I could. In XX/XX/XXXX I went on the website and set up ACH automatic payments. Come the beginning of XX/XX/XXXX I received notification that my loan was past due. After getting this notification I immediately called SLS and asked them what was going on and why my ACH wasn't happening. They said they did not see it setup. I immediately paid it the balance due and from what I recall they told me they would look into it. I also asked to make sure we get the ACH setup and was told we couldn't because My loan was past due. At the beginning of XX/XX/XXXX I went on a cruise and didn't hear anything back before I left and then completely spaced it afterwards.
Issue 2. Fast forward to now. I am trying to refinance my loan now that I have a more stable income and am working with Quicken loan and they told me that SLS is not reporting my loan to my credit and they also asked why there was 3 payments made in XX/XX/XXXX. They said that this will hold of the loan if SLS is reporting the payments over 60 day late and would disqualify me. XXXX Said they have tried to contact SLS multiple times when no success. I called SLS on XX/XX/XXXX to get these answers myself. When I asked why they said they did not know why it wasn't being reported and I asked how the Missed payments in XX/XX/XXXX and XX/XX/XXXX would reflect and also mentioned to them I never hear why the ACH did go through. They said they would have a Manager contact me. I have not heard anything. I called again today XX/XX/XXXX and I asked for a supervisor and the lady I spoke with said that there is not one available. She asked if this was in regards to my loan not showing up on my credit and I said yes among the issue back in XX/XX/XXXX with the Auto payments and why this never was looked into etc. She said she would escalate the issue immediately and she forward my phone call to another number that Said they were currently closed and to try back later. I was unable to leave a VM.
They have failed to follow up with me to help me understand why my automatic payments didn't go through and did nothing to help rectify the situation and now they have failed to follow up with me of why things aren't be reported to my credit and why they have not followed up with the company I am trying to Refi with. They have also failed to provide me with all correspondence sent to me.
Also SLS has failed to return calls to the mortgage company I am attempting to refi with which is XXXXXXXX XXXX. SLS is not providing the servicing duties and for the lack of better wording is not doing their job.
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| 12/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Services ( SLS ) currently takes impounds out of my mortgage payment to pay for Flood Insurance covering my property. The loan servicer did not make the payment. The policy was set to expire in XXXX of 2022. As of XX/XX/2022, no payment has been made by SLS.
We had a policy in place with XXXX 's XXXX. This policy lapsed XX/XX/2022, due to SLS not making a payment from the agreed-upon escrow account. SLS then took out a lender policy at an amount over 200 % more than what our current policy was. To this date, SLS made no payment to XXXX. We had to pay XXXX 's directly for a new policy. SLS did not make a good faith effort to pay the existing policy we had in place. Per their representatives, they stated the Insurance Company and Agent were called, the latter, two business days before the policy was set to lapse. Nothing was sent in writing the Insurance Agent, Insurance Provider, or Mortgagee.
My husband and I did not receive any calls. My husbands number is available through their system. I have requested mine to be updated multiple times, both over the phone and through their customer portal. The number was not input correctly when it was purchased from the previous servicer. As of today, my phone number is still incorrect.
We have sent SLS a " Notice of Error. '' Requesting that they refund the over {$900.00} they charged us for the Lender Policy taken out due to their non-payment. They responded that they were not responsible. The lender stated the Insurance Office once, two days before the policy was set to lapse. I spoke with the Insurance Office ( XXXX XXXX ), but they did not receive any message or call from them. SLS did not start sending anything to us, the property owners, regarding the new, more expensive, Lender Policy until XX/XX/2022. As of today, SLS has not credited us the amount for the Lender Policy.
I have reached out to SLS by phone to have the escrow account removed. Our low XXXX allows this. They often transferred me from department to department to automated systems requiring me to hang up and call again. Once I finally did get someone on the phone, I was told that I could not remove the Impounds for flood insurance.
It is incredibly unethical for a company to force a consumer into paying into an escrow account for a policy they have historically had trouble paying. To make matters worse, they took out a significantly more expensive policy because of their inability to pay the policy already in place.
The $ XXXX policy we currently have is no hardship for my husband and me to pay. We pay both our hazard and property taxes-over {$55000.00} in full. We feel that SLS is profiting from non-payment of policies that should be paid out of the escrow accounts of their consumers.
We request that we be credited {$900.00} for the policy SLS took out and charged us. We also ask that impounds no longer be taken from our mortgage payments.
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| 03/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We applied for the CARES Act mortgage forbearance program from Specialized Loan Servicing SLS who manage our mortgage that is held by XXXX XXXX Specialized Loan Servicing SLS only allowed 90 day increments after a 2 week 'decision and approval process ' with no clear extension process. Specialized Loan Servicing SLS then scared us regularly with letters stating that we were delinquent and needed to make arrangements to forestall disaster. When we called we were told they just send out those letters automatically and the letters don't apply to people on the forbearance program.
Extensions have been understandably somewhat awkward then recently there was what I assume was a miscommunication. We probably missed a letter prompting us to discuss whether we wished to continue in the forbearance or pursue options after, and even though the previous extension involved letters and phone calls, some by me, only to be told they weren't ready to discuss extensions, some by them.
This time they appear to have decided not to call us and just assume we would exit and sent us a payment deferral option. That would have been an understandable method of proceeding if, when we called to tell them that we were not yet ready to exit the forbearance program, they had said " okay we will talk deferral options when you are ready ''.
Instead they have pressured and intimidated us as they repeatedly denied our extension of their shortened 90 day forbearance cycle. We have used 8 months of the 12 or now 15 available. They have decided that they have their own rules for the CARES program which as defined had very few and explicit rules if a the borrower of a mortgage held by XXXX XXXX attests to covid related financial hardship, wishes to use the forbearance option, and have not yet used the originally 12 now 15 months of forbearance the loan servicer sets it up in increments of up to 180 days, but under whatever those counter-to-the-law rules Specialized Loan Servicing SLS is using, we have been denied access the forbearance program and they have sent us an array of disturbing and confusing letters, ending with a massive application for options to avoid foreclosure.
It seems beyond belief to think that they would do this to just us.
Are we wrong to think the forbearance program wasn't supposed to be this traumatic?
The uncertainty of when to discuss extension, the inconsistency in communication modes, the menacing letters you can only find out aren't relevant to you by calling in ( if so why send them? ), the pretense that SLS needs two take 2 weeks to make a 'decision ' on a program in which they do not get to make decisions, the requirement to do it in 90 day increments instead of the 180 days, forcing this process to be gone thru twice as often.
I can not understand what profit Specialized Loan Servicing gets from doing this?
Why can't they just follow the law in a helpful and supportive way.
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| 09/12/2019 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Complaint is against XXXX XXXX XXXX, for XXXX XXXX. The company had the wrong tax parcel # for our property & an escrow analysis was completed raising our escrow payment from {$190.00} to {$440.00}. Additionally they withdrew {$700.00} from our escrow acct. & sent it to the address of the wrong tax parcel.
1 : {$700.00} was mailed for the incorrect address city property tax on XX/XX/XXXX XXXX : the check was never cashed and the city was asked to promptly send it back to SLS/XXXX 3 : the {$700.00} was never deposited back into our escrow. SLS/XXXX has not stopped payment 4 : the escrow analysis stayed in error for another 2 months 5 : because of this the total mortgage payment inflated to almost double 6 : we called and talked to a man named XXXX on XX/XX/19 teller ID XXXX XXXX : he told us to pay {$750.00} on the amount as that would assuredly cover the new escrow analysis that we were promised to be completed numerous times 8 : we pay {$750.00} 9 : the payment was suspended unbeknownst to us and on XX/XX/19 XXXX received a collection call at work for the remaining balance ( KEEP IN MIND THE PAST DUE AMOUNT IS STILL BASED ON AN INCORRECT ESCROW ANALYSIS AND WAY OVER INFLATED IN PART DUE YO THE FACT THAT SLS/XXXX NEVER REDEPOSITED THE {$700.00} ) 10 : I informed the agent that no, we do not owe that as the escrow account is incorrect. She agreed immediately after looking briefly at the notes and we hung up with each other.
11 : XXXX called on XX/XX/19 and talked to the tax department to find out if they had paid our property taxes and they had not. She asked that person about the collections call and letters we received stating we were late. They sent her to customer service and she talked to a XXXX She admitted it was wrong but we still had to pay it before the XXXX or we would be turned over to a collections agency.
12 : we paid {$440.00} online for the rest of the incorrect balance on XX/XX/19 to avoid damage to our credit 13 : in this payment a late fee of {$24.00} was included ( wasnt exactly apparent when it was paid ). That should be refunded into the payoff.
14 : after several calls stating they were going to actually pay the tax bill XXXX gave up and paid it herself to the total of {$390.00}. That includes {$69.00} of interest and penalty fees that should also be deducted from the payoff as the lateness was XXXXs fault.
15 : we need a clean payoff showing the escrow payment and refund of fees, interest, penalty and late fee which we calculated at a total of {$92000.00}. SLS/XXXX insists that a future tax bill payment of {$670.00} is already scheduled & must be collected in the payoff! They never paid our city tax & we want to pay our own School tax which isnt actually due until XX/XX/XXXX. They wont even have the loan at that time We have a loan ready to close at a local bank & are simply asking SLS/XXXX to provide a correct payoff so we can end this nightmare.
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| 09/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Im contacting you regarding a request I made to Specialized Loan Service SLS to have my private mortgage insurance removed. I purchased this property at XXXX XXXX XXXX in XX/XX/XXXX and with the intention of remodeling the entire first floor, adding windows and access doors and a deck. Once I was finished in XX/XX/XXXX, I had two professional real estate brokers, familiar with the market, estimate the market value of my home. Knowing that my house value now would be under the requirement for PMI, I requested in XX/XX/XXXX for the PMI to be removed by specialized loan service. After months of frustration with SLS nonresponse and non-timelessness, I filed a complaint with CFPB. Finally, in XX/XX/XXXX XXXX company contacted me to do a BPO. I indicated to the XXXX employee that I had over {$50000.00} in receipt for the remodeling of my home. The XXXX employee did not want the receipt and I gave him a copy of the summary and cost of the remodel. He came into my house with his cell phone snapped a few photos and was gone. He did not measure anything and was only there for a very short period. In XX/XX/XXXX I received a notice stating the BPO did not show the property was under the PMI requirement and the PMI would not be removed. Shortly later I received a copy of XXXX very poor assessment of my property and a very poor comparison to other properties in XXXX. There were numerous mistakes and even had the garage as a detached garage. XXXX report almost seem that some information was carried over from another assessment. Other similar properties nearer to my address and even on my street, were not used as a comparison. XXXX assessment only raised my value of my home by {$4000.00} which is unacceptable.
Since I was tired of dealing with SLS, getting a run around, who does not have a good reputation, has numerous complaint against you and not wanting to continue to pay PMI on a property that the value of the home would not require it, I decided to switch mortgage companies. There was an appraisal conducted on my home in XX/XX/XXXX and the appraisal came in at {$360000.00}. This is a difference of {$51000.00} more than your final assessment. XXXX BPO was not even close to the value of what my home is. The original appraisal on my home when I purchased it in XX/XX/XXXX was {$310000.00} and yours was {$310000.00}. The market in XXXX is extremely stable and over {$50000.00} of remodel and upgrades was added this home, which would indicate the value should have raised way more than {$4000.00}.
I must question the relationship with SLS and XXXX company. I must question how someone can be so far off. I must question the mistakes that were made by XXXX company. XXXX company provided a service that was not even close to being accurate. Since SLS charged me for XXXX service that was not even close to be an accurate assessment of the value of my home, Im requesting to be refunded this amount.
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| 10/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Dear Sirs : My name is XXXX XXXX. I live/own at XXXX XXXX XXXX XXXX in XXXX, CT, XXXX. I have a XXXX yr. fixed with SLS. Loan # XXXX. As you can see from my XX/XX/XXXX letter to SLS, they have made terrible errors when performing the annual Escrow Analysis.
As a result of these significant errors in their Escrow Analysis over the past two years, my escrow balance is now short by {$16000.00} and they are pursuing Foreclosure.
This problem was identified back in late XXXX of this year when I received a phone call from them to tell me that my next payment ( due 5 days later ) was now going to nearly double the amount I normally pay each month. The representative who called actually identified the escrow problem while on that call and asked me to put together a summary letter and gather all documents and send it to them. After sending documents and making many attempts to speak to someone in the Escrow Department, no one from SLS has ever acknowledged my communications or spoken with me regarding a resolution.
When I called the XXXX number for an email address to send documents to, I was directed only to XXXX. There is no email for the Escrow Dept., however I do have proof that my letter and documents were received via an automated email response.
I was able to get a number for the Escrow Department ; I kept calling but got recordings saying " the department was in a meeting and someone would call back ''.
Every month since XXXX of this year, I receive a collections phone call saying that mortgage is overdue, even though I continue to make payments. On each and every phone call I get, I ask to someone in the Escrow Dept. and a person can never be reached.
As recently as this past Friday, XX/XX/XXXX, the collection agent said " the Escrow Dept. doesn't do phone calls '' but then proceeded to say that someone tried to reach me on two other occasions ( he named the dates XXXX but " they don't leave messages ''. When I insisted on speaking to someone ( other than the collection agent ), he said he would have someone that the department call me at XXXX EST, when I took my break. No one called.
Please see the attached documents and communications to SLS. It chronicles all of the activity and errors over the past two years. In my communications to them I have asked, since they caused the Escrow Analysis errors, for a reasonable and affordable resolution to make up for the shortage over time. I do not have funds to pay the shortage all at once. I can not afford a monthly payment of {$4800.00}. I do not feel that I should have to refinance and be subject to additional late fees, negative credit reporting, and penalties because of their errors.
Could someone please help me resolve this quickly. I am panicked and feel helpless since there is absolutely no effective way to communicate with SLS!
Thank you.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX XXXX
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| 08/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XX/XX/2023 Federal Consumer Financial Protection Bureau Ref. Report illegal activity by XXXX XXXX Ref # XXXX feedback Dear CFPB This is the feedback to the answer of the Specialized Loan Servicing LLC . Company as discretionary, advised.
First, we would like to thank the Department for their such a prompt response.
Quick review Following our inquiry ( No. XXXX ), dated XX/XX/2023, regarding Illegal activity by XXXX XXXX , we would like to reply to the SLS Companys responses.
The status of our dispute with SLS XXXX as follows The SLS XXXX filed Foreclosure in court.
Location : The Circuit Court of XXXX XXXX.
XXXX XXXX. XXXX XXXX XXXX The SLS XXXX forcing us to pay them the cost of their illegal purchases.
The SLS XXXX took us to the Court of Law and asking Foreclosure on our house based on Default on our Mortgage Deed of Trust.
This is the Plaintiffs ( the Specialized Loan Servicing LLC. Companys lawyers ) arguing, responding to the question Did you bought Insurance Premium for the Borrower and add the cost to his account?.
Quote, Specifically, with regard to the Defendants claim as follows : The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, We did not need it, and certainly, we did not want it ( see Defendants pending Motion XXXX ). and this is their response, 8. Although there are far more detailed reasons for denying the pending motion, ... ... ... .....
The pending Motion reflects a fundamental misunderstanding and misrepresentation of the underlying loan documents. Succinctly put, the Deed of Trust specifically addresses in Item 5 the various requirements for the borrowers to obtain and pay for property insurance ( See Exhibit C appended hereto and made a part hereof ). Specifically, with regard to the Defendants ' claim as follows.
The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, we did not need it, and certainly, we did not want it. ( see Defendants ' pending Motion XXXX ) What the defendants are completly not considering is that paragraph 2 under Item 5 of Deed of trust, states as follows : If Borrower fails to maintain any of the coverage described above, Lender may obtain insurance coverage, at Lender option and Borrower 's expense.
In short, even if the pending Motion could be considered by the Court, the substance of same is clearly without merit.
End of the Quote.
Apparently, the Specialized Loan Servicing LLC. Company has a quite different responses in the court.
This is the response of the SLS XXXX under oath and in front of the Circuit Court of XXXX XXXX.
Our Motion to Stay have been denied by the Court based on not having enough facts and evidence.
We currently requested for reconsideration of the Court judgment to revise and Grant us the Motion to Stay and Dismiss the Case.
Looking to hear from the Department in near future.
Thank you.
With regard
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| 01/10/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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It started at XXXX Putting an application in for the principal reduction program. They transferred my account to SLS .I had Hud and KYHC trying to help but I had 3 years of taxes to file before they could complete the app.I could not do that in time so they had to close the case. I searched and found American Foreclosure Prevention ( AFP ) .First we did my tax returns, then completed the app to submit to SLS. I was approved for the HAMP TIER 2 Program.. Then I had to make 3 trial payments of {$2000.00} on time starting with XXXX/XXXX/XXXX XXXX/XXXX/XXXX and XXXX/XXXX/XXXX before SLS would send permanent documents to sign. I kept in close contact by calling 2 times a week for status updates. my single point of contact kept telling me its still in underwriting but it should be by the end of the weekEven on the day before I was denied he said I should have the documents to complete this approved loan. Before XX/XX/XXXX I get an email from SLS stating I was denied.I replied instantly with a letter denying what they said I did.They blamed me for withdrawing my application.I was on fire! That was their only excuse for the denial listed.Then I called them and XXXX, my contact, was not available so i was hooked up with agent XXXX who told me it had to be a mistake, put me on hold.She came back trying to explain that there was a mistake by the underwriters for approving the loan. I was furious because I thought I had already proved I could make the payments and had secured a fixed at 3.625 % loan with a principal reduction set to the current market value of {$380000.00}, their written appraised amount. So, I had my 3rd party XXXX XXXX from XXXX get back in this mixed up loan denial of approved loan extended mistaken discussion. All SLS did was made several delayed pass the buck around to put me closer to the deadline of a foreclosure sale date. They only gave XXXX choice. Start over by reapplying and updating the documents puting in a new intention form to keep my house and so on. I thought that was not going to help. They already have proven to me what they are capable of doing by putting me as the blame. I did not withdraw my application and should not have to start over. XXXX insisted I start faxing him updated bank statements and all the documents that are required. Meanwhile I start receiving letters from SLS that include me already applied but are missing documents. Another notice saying they received the other needed docs and evaluated me for several loan that were all denied. Again I am told I applied the XXXX time and getting denied for the HAMP loans but approved for Their StandardTrial to Modification loan. That has terms of a step XXXX arm which basically is mostly @ {$2700.00} with a balloon in XX/XX/XXXX of {$250000.00} ... Also the unpaid principal jumps to {$730000.00} from {$570000.00}. Does this sound more affordable? SLS wants my decision by XXXX/XXXX/XXXX
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| 04/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I filed for a bankruptcy chapter XXXX back in XXXX of XXXX XXXX 9 Years ago ), I had a mortgage that was included in the bankruptcy and as soon as I received my discharge in XX/XX/XXXX, that same mortgage company ( Specialized Loan Servicing ), reported me more than 60 days late, which was not supposed to be done, considering that bankruptcy is 9 years old. I have reached out to them on many occasions since XXXX and have been told on multiple occasions it will be correctly reported to the credit bureau. Finally, after multiple failed attempts, since they have continuously kept reporting incorrect information, I sent a certified letter to the bank in question with all the proof and nothing has been done. I finally reached out to the credit bureaus, and sent the explanation, with all supporting documentation, I received a credit dipute update with XXXX, claiming that the mortgage company has reported correctly and that sufficient information was not provided. I sent XXXX the letter I sent to mortgage company, a detailed explanation of what was going on and the proof of bankruptcy payment plan where this mortgage was included and completed with exact dates. I don't understand how much more specific I can be. I then call the XXXX phone number XXXX, and am asked to verify my identity. I verify the information around 5 times, with the numeric portion of my address, phone number, social security and zip code and system says it can not verify my identity, although I am 100 % sure Ive input the correct info. Then I call consumer services at XXXX and explain I really need to speak to someone and they say they are terribly sorry but there's nothing they can do. I finally communicate with XXXX and after 3 and 1/2 hours on hold ( I took a picture of the screenshot ), I was told by an XXXX customer service rep that despite me sending them bankrupcy proof and advising them that mortgage company is being extremely uncooperative, the incorrect information will continue to be on my file.I then asked the rep if I can record her saying that and she agrees. Her ID # is XXXX, name XXXX I believe. I have the recording on my phone, just could not upload, where I recorded the rep confirming they would not remove the negative rating report. Both the mortgage company and XXXX have been very uncooperative. This has been affecting me in obtaining credit, including a refinance of a home I own and 1 I'm trying to buy. I have been more than patient and now I see myself extremely hurt, as no one will give me financing and I have a balloon loan due as well. Please help with having the mortgage removed from my credit ASAP, as it was included in my bankruptcy. Thank you in advance.I have also attached the letter of denial from the Lender trying to get me approved. This is only an example of what has been happening to me for a while. I have been pretty much denied by other banks because of this.
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| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan was transferred from Specialized Loan Servicing to XXXX. I was not aware of the transfer until I got a notice from XXXX regarding hazard insurance. My first loan payment, I thought was due to SLS XX/XX/2021. I paid and it went through. I got the letter from XXXX about hazard insurance at the end of XXXX and thought it was spam. In the beginning on XXXX I was trying to pay my mortgage payment with SLS over the phone and got an automated message that my loan was transferred. The next day I called XXXX and they confirmed the loan was transferred to them and I was to pay them for XXXX and XXXX. I explained that I already paid XXXX through SLS and paid XX/XX/2021 to XXXX. I called SLS again to get them to transfer the payment to XXXX per the transferring of the loan. The first representative stated that the loan would be transferred within 7-10 business days. I followed up and called XXXX XX/XX/2021 to see if the payment was transferred and it was not. I followed up with SLS after on the same day and this new representative told me that the payment was transferred when the loan was transferred in XXXX and that I would need XXXX to investigate their payments to find the one for my account. I then called XXXX and they searched to see if any payments went through that were not yet associated to my loan, and there was none. I was then told SLS needs to investigate. I then called SLS and another rep they told me were not going to transfer the payment it was already applied to my loan through them since the loan was still with them the date of payment XX/XX/2021 and my loan was transferred XX/XX/2021. I called XXXX to explain and they said the loan was transferred in XXXX. I then called SLS to request documents/ records to prove so I could send to XXXX . This is what really makes me upset, SLS told me they did not have any records or documentation for my mortgage loan as they sent it all the XXXX when the loan was transferred. Furthermore, I tried two separate times with two separate representatives and asked to speak to a supervisor or manager or for the call to be escalated to someone who could get me the records. They would not transfer me to anyone higher up and stated they would put in a request for a supervisor to contact me within 72 hours. I asked if they could give me confirmation of the request or some way to know when I could expect this call and they said no. I then called XXXX again extremely upset that my mortgage transfer got so convoluted and no one could give me any answer as to why both companys are claiming that the transfer date is different and somehow XXXX still thinks I owe for XXXX, even though SLS told me the XXXX payment I made already went towards my mortgage loan. SLS should be sued, and I just might consider legal representation against them if they do not sort out where one of the companys went wrong in transferring my mortgage loan.
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| 12/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I am a homeowner in Massachusetts who has tried for over 2.5 year to work with my lender on both a modification and a short sale. There are serious issues with SLS on both accounts. There is NOW an AUCTION on my property on XXXX XXXX, this year.
I was not given proper notice, the certified mail informing me of the sale did not arrive until after I spoke with my point of contact, who had informed me that there was still time to pursue a modification.
The resolution process switched from a short sale to a modification.
As of XXXX/XXXX/XXXX I was informed that there was no sale date scheduled.
Although all documents are received by SLS and underwriting has started I am told that the date of sale leaves no time to evaluate my situation.
SLS has been unable to contact me directly as the phone numbers on file were incorrect SLS has not had an up to date appraisal and is seriously overvaluing the property.
- SLS has turned down XXXX qualified offers for a short sale I was never approved for the modification, so in XXXX of XXXX we decided to sell our family home. From XXXX of XXXX until XXXX of XXXX, we had submitted XXXX offers on our property from different buyers. In each case SLS REJECTED the offer saying it was too low. The highest offer was {$110000.00}. Our house is our family home, but needs work. The first counter we got from SLS was {$180000.00}. The next counter was {$150000.00}, and now in XXXX of XXXX I 'm being told the lowest they will accept is {$130000.00}. They are saying this last amount without having stepped foot inside this home since last XXXX.
Where is the regulation on valuations? Why is it we can show proof our house can not fetch the value they want and they are allowed to force a homeowner to foreclosure? At what point over a period of almost two years does the lender realize the home value is not worth their required price? Why are n't we as homeowners allowed copies of their valuations? We are required to get an appraisal to get a loan, so why are n't we privy to valuations when they foreclose on our homes? If their valuation is being used in the determination to foreclose then I feel a citizen I have a right to that information and ANY information being used to make a determination to foreclose upon me.
I have tried unsuccessfully for over two years to work with SLS, and before them XXXX XXXX XXXX. My loan was sold from HUD to some XXXX party investor, who has made it very difficult to sell. If my loan was still backed by HUD I would at least be given a copy of the appraisal, and they have clear guidelines as to what they will and wo n't accept for short sales. Since my loan has been sold, I have had no assistance with SLS. I will be forced into foreclosure, and I was never offered a Deed in Lieu, which is no better than the foreclosure, because there is no regulation on lenders over proper valuations.
Respectfully XXXX XXXX
|
| 03/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have sale date XXXX / XXXX / XXXX Attorneys for SLS told SLS to not to assist me SLS has not stoped the sale date Refuse to assist me Customer care was horrible I have 3 witness that how uneducated un willing she was What ever we asked her she said I dont know and this person works at SLS customer care department The amount of complaint law suites are All on internet I have a XXXX husband with serious health issues stress is death for him Also a military SLS is coursing his death You think I will seat quiet and allow you to take my home???????
Cfpb every body knowns that SLS is not a good servicer They are known for fraudulent foreclosure Miss handling payments Charging harsh fees Rude terrible mean uneducated customer service All of theirs attempts is to take peoples home When loan get transfer to SLS Customer automatically Missing payment Late Hearty late fees good luck to reverse the fees Then delinquent Lastly foreclosure This is their formality They have no intention to assist customer in any way There is no way any one could be qualify SLS had a law suites in XXXX for not approve and toy around the customer And put home owners in deep stress And attorney Cost I never asked for this loan Thus loan was gotten to me by fraud XXXX XXXX broker Owned by XXXX XXXX who should be in jail He was expelled and revoked his license mortgage company was closed do to fraud loans he was getting for people His wife was working XXXX XXXX XXXX and both were ripping off the bank and getting frauds mortgages The owner my fraud mortgage shouldnt buy these garbage mortgages from XXXX XXXX That was the reason XXXX went out of business and we had to deal with XXXX fraud mortgages and real state fall out My loan is exactly this Then XXXX XXXX bought all of these bad loan then sold it to SLS And that was when all of my problem started SLS was nothing but a XXXX for me and my family I was middle of getting loans with another reputable bank when SLS foreclousre Stoped my loan process Now my son who is in XXXX XXXX coming back home this XXXX when he finish his service I havent told him thats our home in in foreclosures yet I paid SLS over {$70000.00} Keep your home California was making payment Hefty fees Lien fee Attorney fees SLS is not a bank nor connected to any financial institution They are just a entity to accept payment they took these loans because of amount of money they made not care an inch about how their money making is XXXX home owners They dont comply with state government They dont want to assist home owners in time of covid hardship loosing job being sick cause they dont want to deal with all that Thats the reason for foreclosure they want to get the money fast thats all it comes down to Now you see I didnt get this loan or asked for it And as much as I want to get away from SLS But do to how things happened and fall on me I am stock to SLS like a glue
|
| 02/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
This is a complaint being submitted about CMC Funding INC ( serviced by Specialized Loan Servicing LLC ). They did not automatically cancel my PMI as they should have as per the PMI cancellation act under the Homeowners Protection Act. I've already contacted them and they've responded that I needed to notify them to cancel PMI, however that is not true because the amount I paid towards my mortgage should have triggered an automatic termination.
Automatic Termination The Act requires a servicer to automatically terminate PMI for residential mortgage transactions on the date that : The principal balance of the mortgage is first scheduled to reach 78 percent of the original value of the secured property if the borrower is current ; or If the borrower is not current on that date, on the first day of the first month following the date that the borrower becomes current ( 12 U.S.C. 4902 ( b ) ).
If PMI is terminated, the servicer may not require further payments or premiums of PMI more tha
n 30 days after the termination date or the date following the termination date on which the borrower becomes current on the payments, whichever is sooner ( 12 U.S.C. 4902 ( e ) ( 2 ) ). There is no provision in the automatic termination section of the Act, as there is with the borrower-
requested PMI cancellation section that protects the lender against declines in property value or subordinate liens. The automatic termination provisions make no reference to good payment history ( as prescribed in the borrower-requested provisions ), but state only that the borrower must be current on mortgage payments ( 12 U.S.C. 4902 ( b ) ).
On XX/XX/XXXX I paid off {>= $1,000,000} towards my conventional home mortgage bringing the amount owed on of {$510000.00} down to {$170000.00}. This resulted in my principal balance reached over 78 % of the value of the property on XX/XX/XXXX therefore according to the Homeowners Protection Act my Private Mortgage Insurance should have been terminated. Instead, I was still charged the PMI on 4 different occasions, on XX/XX/XXXX for {$90.00} again on XX/XX/XXXX for {$90.00}, and on XX/XX/XXXX when I was charged twice for {$90.00} and {$33.00} for a total of {$300.00}. These were PMI fees that I should have not been charged since I had already paid off more than 80 % original value of the property. I called Specialized Loan services in XXXX and told them to stop the payments, they did eventually stop the PMI payments but they never refunded me the PMI payments of {$300.00} that I had already paid. The PMI should have never been charged since my lump sum payment on XX/XX/XXXX should have automatically terminated my PMI.
They're claiming that I should have requested for the PMI to be cancelled but that is not true according to their own policy and according to XXXX XXXX XXXXXXXX : Termination of Conventional Mortgage Insurance ( XX/XX/XXXX ).
|
| 07/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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I once again write to you in hopes that finally you are able to assist me in having the suspected fraud of my foreclosure case and land records gets investigated.
I have in the past sent you correspondence asking for your assistance and all I get is one of the banks taking forever and then sending me nonsense.
The Banks/Servicers/Trustees are not complying with the FDCPA, RESPA, and TILA request that have been sent to them via e-mail, letter and through CFPB. The new servicer has been sent QUALIFIED WRITTEN REQUEST, COMPLAINT and DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST and they have not fully responded nor have they provided certificated and authenticated documentation nor have they provided supporting affidavits are required by law. In addition the suspected fraud has not been investigated. Please help me save my home and help me investigate the fraud and have the entities involved comply with the laws.
The entities involved with my mortgage and foreclosure case is as follows : 1. Originator : XXXX a subsidiary of XXXX XXXX XXXX ( they filed bankruptcy and went out of business in XXXX 2007 ). Bankruptcy Case Number : XXXX 2. Sponsor : XXXX XXXX XXXX XXXX XXXX 3. Depositor : XXXX XXXX XXXX XXXX XXXX 4. Issuing Entity : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Servicers : XXXX XXXX, XXXX XXXX XXXX XXXX, Specialized Loan Servicing 6. XXXX XXXX XXXX, XXXX : A company organized by XXXX XXXX XXXX in 2007 which included several platforms and one of them was XXXX XXXX XXXX d/b/a XXXX XXXX.
7. XXXX XXXX XXXX : The company that acquired XXXX XXXX XXXX, XXXX.
8. XXXX XXXX XXXX, disbarred attorney who was part of the foreclosure mill in Florida and was disbarred for foreclosure fraud. XXXX XXXX XXXX was the attorney that drafted and filed the assignment of mortgage that was used in my foreclosure action and I suspect it to be fraudulent.
9. XXXX XXXX, Clerk of XXXX County Court : I sent a letter to the Clerk of Court requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
10. Chief Judge XXXX XXXX : I sent a letter XXXX XXXX requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
11. CFPB : I have filed many complaints and have appealed the response from the different entities but nothing has been done. No investigation has ever been initiated.
12. Attorney General XXXX : A complaint was filed with this office but nothing ever happened.
13. DOJ : A complaint was filed with the DOJ as the settlement agreement with DOJ and XXXX XXXX XXXX list in their Annex XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as one of the trusts that are part of the settlement agreement having to do with fraudulent activities of the banks.
See attached for further information.
|
| 01/20/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have had a HELOC product for the past 10 years for a rental property. The loan was originated by XXXX XX/XX/XXXX. Over the course of the loan, the servicing has been performed by XXXX, XXXX and now SLS. I have paid the loan in a timely fashion for the past 10 years. I have made the payments on-time and have never missed a payment, nor had a delinquent payment over the course of the loan. The loan 's servicing was recently sold to SLS over the past 9 months. Unbeknownst to my husband and me, the loan matured XX/XX/XXXX. I was never notified of the pending maturity, nor received a pay-off statement in the mail.
I contacted SLS XX/XX/XXXX to make my monthly payment, as I was unable to sign-in online. I was told from the servicing representative that the entire loan balance had matured. I stated to the representative that I had never received any communication from them. The servicing representative indicated that the documentation was forwarded to an address that I no longer maintained, and had not maintained for over 30 months. The previous servicing agent ( XXXX ) had the correct mailing information on file, as I previously received my bill on a monthly basis with no issue. I was told that when the servicing transferred that I should on my accord contact the servicer and provide them with a copy of my driver 's license and address. As this information was not communicated to us, how would we know?
As I did further research, my credit report now reflects that I have been past due since XX/XX/XXXX. I am unclear as to why they are showing the XX/XX/XXXX payment as past due. As I previously indicated, I have NEVER had a past due payment on the loan for over a period of ten years. I am willing to pay the HELOC balance in full ( $ XXXX ) ; however, I would like the lender to correct the false, negative information that is being reported to the main XXXX credit bureaus. Additionally, both the lender ( XXXX ) and their vendor ( SLS ) need to ensure that correct information is maintained and properly integrated when servicing rights are transferred and/or sold. Proper due diligence regarding vendors may ensure that this process does not negatively impact the consumer. If we had been properly notified, as required, we would have had a better opportunity to make the necessary arrangements to complete the pay-off prior to maturity ; however, we never received any communication.
I have asked the servicer for a copy of the pay-off statement, so I can forward them the funds. I am not in-receipt of the pay-off statement and am unclear where/how much funds that I need to forward. Daily I receive calls from their debt collectors demanding full payment. I ask them to check their servicing notes within the customer 's file. I have indicated than I am willing and able to pay, but I just need a pay-off statement.
XXXX XXXX XXXX *********** XXXX XXXX XXXX ***********
|
| 09/13/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
XX/XX/XXXX I submitted a payment for {$5300.00} to Specialized Loan Servicing through XXXX XXXX XXXX online bill payment system with the intent of paying off my HELOC. All other payments that I have made to SLS have been via this method.
XX/XX/XXXX I was advised that the payment was being refused and refunded because they require payoffs to be in certified funds and delivered differently than other payments. The payment was made directly from XXXX XXXX XXXX to Specialized Loan Servicing via electronic transfer.
XX/XX/XXXX I sent a message to SLS inquiring about how and when my money would be returned.
XX/XX/XXXX I received a response that the refund process could take up to 15 days. I responded that the HOW question was not answered. I verified with XXXX that the payment was delivered electronically.
XX/XX/XXXX I received a response that funds would be refunded to the same form of payment as received.
XX/XX/XXXX Called SLS to find out why my money was not back to XXXX since 15 days had passed. I was informed that the process could take up to XXXX business days. I asked to speak to a supervisor. She confirmed that the process could take up to XXXX business days and indicated that the money should be back to XXXX by XX/XX/XXXX.
XX/XX/XXXX Called SLS to find out why my money was not back to XXXX. I was told that the money had already been sent back to XXXX.
XX/XX/XXXX Called SLS to find out why my money was not back to XXXX. I was told it could take up to XXXX business days. I was told it went out on XXXX so, I asked for a trace number and was told none was available. I asked to speak to a supervisor, held for an additional XXXX minutes and was disconnected. I contacted XXXX. The CSR informed me that she could see that the funds were returned from SLS on XXXX. She said she would initiate a case to try to expedite the return of funds to my account. Received a response from XXXX that they were researching the issue and would contact me with an update or resolution in XXXX business days. I contend that there was nothing left to research, they knew they had the money and knew it belonged to me.
XX/XX/XXXX I received a message from XXXX that funds would be credited to my account in XXXX business days.
XX/XX/XXXX I was able to see the deposit was made to my account during overnight processing on XX/XX/XXXX.
My issue is that I made a good faith effort to make a payment to SLS. SLS refused to accept my payment. They determined that they were going to refuse the payment by XX/XX/XXXX but did not accomplish the return of the funds until XXXX. Then XXXX takes until XX/XX/XXXX to restore my access to the funds. I think that it is not fair that these financial institutions are able to implement these arbitrary policies about the return of customers ' funds and withhold the customers ' access to deposits that legitimately belong to the customer.
|
| 09/05/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
DUE TO COVID, WE ARE NOT ABLE TO MAKE OUR PAYMENTS OR SETTLE WITH SLS, as we have previously tried to. BUT NOW THEY THREATEN US WITH FORECLOSURE.
When the economy and real estate market crashed in XXXX, we lost our jobs and savings and investments.
After 5 years of continuous fight, we got a modification on the first. We could not afford any payment on the SECOND ( equity line ) and beg for forgiveness from XXXX XXXX XXXX, but we were informed that they no longer service this loan. Apparently, they sold it to Specialized Loan servicing ( after getting the bailout money from the government ).
For 12 years I have tried to communicate with SLS to get an affordable payment plan or forgiveness or a reasonable settlement. But their DEMANDS were beyond my capability. NOW they doubled the original principal loan balance.
SLS customer resolution, Miss XXXX is the appointed agent for my second mortgage.
Since XXXX my health deteriorates tremendously due to stress. I have developed a severe health condition call XXXX, due to intense stress trying to get modifications with the first and second for the past 12 years. Now, every time Miss XXXX calls me, my XXXX rate goes up to XXXX to XXXX bpm as she speaks to in a very unprofessional manner, she threatens and harasses me continuously. I repeatedly ask to talk to her manager, Mr XXXX, but she says, he Is not available to speak at the moment but will leave him a message. BUT HE NEVER CALLS ME Whenever I called in, I spoke to whoever answers the phone. I have spoken to Mr. XXXX and Miss XXXX who were very professional and treated me fairly. But Miss XXXX continues to call me and leave messages for me to call her, even after repeatedly in previously recorded conversations, asked her to not call me and requested all corresponding in writing, due to my health conditions. But I believe these recorded conversations are edited by their company or was never recorded.
On XX/XX/XXXX, I called and spoke to one agent about the settlement ; she said that they refused my offer and that they will only accept XXXX. This was beyond my capability and I would like to apply for a modification after the expiration of the settlement.
XX/XX/XXXX I called to get an update status and to request a loan modification, unfortunately, XXXX answered the phone, and again she started to THREATEN AND harass me. ( She says to me, you have not made any payments in 12 years and we are going to foreclose on your house. There is already foreclosure on the account ; I said that I was told I can apply for a modification. ( She says that my loan is not qualified for any modification. The only option is to pay the balance or foreclosure ), as she refused to acknowledge THE HOLD ON ALL FORECLOSURES IN CALIFORNIA AND MISS XXXX CONTINUES TO THREATEN ME WITH HER HARRASSING PHONE CALLS ON XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
|
| 07/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
My home is set for foreclosure auction on XX/XX/XXXX by Specialized Loan Servicing. I have a good job and make sufficient income to afford a fair and reasonable mortgage payment. My issue is that SLS has denied me access to available options and has refused to consider allowing me to fix this problem. I have owned my home for 15 years and live here with my XXXX year old son and XXXX nephews, ages XXXX and XXXX. We don't want to be put out on the street when this is a problem that could be solved. I had a major hardship a few years ago when I was unexpectedly laid off and defaulted on my loan. I have tried to work with SLS to fix this problem but have been denied access to federal, state and internal programs that I should be considered for.
I worked for years doing XXXX XXXX for the XXXX and XXXX and had stable income. A few years ago I had some financial issues and applied for a loan modification and was put into a step modification program. I paid on this for several years as the rate and payment continued to increase. Problems began inXX/XX/XXXX when the XXXX I worked for had their budget cut and the funding for my division was ended and I was laid off. As a result, I defaulted on the modification payment. I contacted SLS as soon as this happened to try and begin negotiating some type of new modification or forbearance or repayment plan. I also started my own XXXX business but it took a few months to get it off the ground. As soon as I was in a better position I tried to make a mortgage payment to SLS but they would not accept it unless I paid all past due payments at once. I continued trying to negotiate for a modification but eventually their agents told me since I had a modification in the past with a low interest rate that I was not eligible for another. I do not believe that is accurate information so I hired an Attorney to help me who advised me to file Chapter XXXX bankruptcy. I did this for nearly two years until my grandmother ( who raised me ) fell XXXX ill in XXXX and I had to go there to help care for her until she passed away in XX/XX/XXXX. I have tried returning to negotiate some type of modification or agreement with SLS but have been given the runaround and transferred from department to department with no assigned contact that was willing to work with me or help me. I was told the only option was to sign over my home.
I have spent the last few years building my XXXX business and I have sufficient income to afford a fair and reasonable mortgage payment. I just need the SLS agents to work with me and look at my current and correct financial information and give me access to all programs including modification, forbearance, recapitalization of delinquent amounts or even repayment plans. I can afford a fair payment, this whole problem could be fixed and SLS could get their money back if only they would work with me.
|
| 04/14/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XXXXXXXXFrom : XXXX MA XXXXXXXXLoan # XXXXXXXXTo CFPBRE Home Affordable Modification Program andEscrow Account associated with Home Affordable Modification Agreement with SLS : SLS XXXX XXXX XXXX XXXX XXXX XXXX CO XXXXXXXXFax XXXXXXXXTo whomever it may concern,1st complain : Endorsed by SLS Home Affordable Modification Agreement.
Please be advised that our Home Affordable Modification Program was approved by SLS on XXXX XXXX, XXXX, and Agreement was signed by both of us, me and my wife XXXX XXXX, and was submitted for endorsement on XXXX XXXX XXXX to SLS. To this day, after several written and verbal-by-phone requests, the XXXX did not provide signed/stamped and returned above mentioned agreement. SLS faxed unendorsed Agreement twice on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. No explanation was provided as why the signed agreement was not returned. This endorsed by SLS agreement is needs to complete our application to modify second mortgage with XXXX.
2nd complain : Escrow Balance.
Per Home Affordable Agreement Modification offer issue on XXXX XXXX XXXX by SLS, we were required to make a P & I payment along with escrow payment for real estate taxes and homeowner insurance. We were requested to make " trial '' payments before permanent modification could have been granted. Trial payments for the first time that we were making mortgage payments to SLS had to include escrow for real estate taxes and homeowners insurance. When the trial payment started on XXXX XXXX XXXX, there was no outstanding balance to town of XXXX for real estate taxes, and home owner insurance was paid in full for period XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. We made the following Principle and interest payment of {$1000.00} and rest for escrow payments : XXXX XXXX XXXX $ XXXX XXXX XXXX $ XXXX XXXX, XXXX $ XXXX XXXX, XXXX $ XXXXXXXXModification was approved on XXXX XXXX XXXX with new payment including escrow was made onXXXX XXXX, XXXX $ XXXXXXXXAll these payments were with escrow for taxes and insurance.
Our escrow balance should have surplus of approximately $ XXXXXXXXSLS made real estate tax disbursement on XXXX XXXX XXXX for {$3200.00} and {$3200.00} on XXXX/XXXX/XXXX for total of {$6500.00}. Our escrow balance should have been positive {$160.00} with next real estate tax due on XXXX XXXX XXXX.
The statement received from SLS for escrow calculation shows shortage of $ XXXXXXXXWe do strongly disagree. After several calls and requesting re-calculation twice, first in XXXX XXXX and again on XXXX XXXX XXXX, it did not resolve escrow dispute. We were told the first XXXX trial payments did not resulted in escrow credit. No explanation was provided.
At the last attempt to resolve the issue over the phone on XXXX/XXXX/XXXX resulted SLS hanging up the call. This behavior is simply unacceptable.
Your prompt attention will be greatly appreciated.
Respectfully, XXXX XXXX XXXX
|
| 01/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I NEED MORE TIME I moved here from XXXX, WA. I've been robbed by a Tax Preparer, 2 Car Dealerships and now by a Bank that had nothing to do with me. The court Judges could care less about the truth, they only care about the Business Owners ; therefore, if don't fall in that category, you're wasting time and court fee money. I've lost over $ 500k due to Business Owners quick talking scams and what seems to be South Carolina Judges receiving some sort of compensation. I wouldn't go to court without supporting documentation, but SC Judges don't seem to have time to review in order to pass fair judgment. I've lived here since XX/XX/XXXX, now I'm told because XXXX scammed me, I don't have rights unless I hire a Lawyer. If I don't have a Lawyer, my family and I will be put out in the Street in 21 DAYS. I contacted the SC Bar Legal Referral Service, I called the office I was referred to and found that the Lawyer is on XXXX Leave with his wife. I NEVER had any business with the Bank that sold my home, based on a 2nd Mortgage I never received. I contacted XXXX XXXX, and their Servicer and they had no knowledge of a 2nd Lein Holder. So tell me, HOW THE HECK WAS I SUPPOSED TO KNOW? I started here with XXXX, I was kept in the dark after I spent my thousands of dollars. How can anyone move in 21 days from a home they've lived in for 14years?
I desperately need for someone to intervene with this unfair Judging in this State, with ALL DUE RESPECT. If nothing else, help me get more time to find another place to live and money to pay for it.
I had 1 loan from XXXX. XXXX sent me a letter telling me what I owe once they took over XXXX. XXXX XXXX XXXX XXXX sold my home claiming I had 2 loans from XXXX. XXXX sent me a Copy the Note.
On XX/XX/XXXX, I was given 21 Days to move out of a home which we have been living in since XX/XX/XXXX. I was informed it was sold due to failure to pay on a 2nd Mortgage, but I only had one Mortgage on this home. I spoke with XXXX XXXX Reps and XXXX Reps, and every Rep informed me that XXXX XXXX, is the only Investor.
PLEASE HELP ME!!!! Ive reached out to XXXX XXXX and was finally told to contact XXXX XXXX XXXX XXXX. Ive never had any dealings with XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX sold my home on a 2nd Mortgage which XXXX XXXX, XXXX XXXX, XXXX, nor myself had any knowledge of after XXXX XXXX took over XXXX. I've reached out to a Lawyer through XXXX, but was told he is on XXXX leave with his wife ; therefore, I didn't receive a return call. I only have a few days and, I only need someone to contact the Judge for more time to move. It's not going to be easy to move 13 years of life in 21 days. I continued to contact a XXXX XXXX Rep, for information regarding what was going on, but they didn't give me any information until after the house was sold by XXXX XXXX XXXX XXXX XXXX.
Respectfully, XXXX XXXX
|
| 06/03/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I applied for mortgage relief options to bring his mortgage current after the temporary forbearance ended. Defendant Specialized Loan Servicing, LLC ( SLS ) offered a forbearance to all FHA HUD mortgage borrowers impacted by COVID 19.
In XX/XX/XXXX I had a reduction of income as a XXXX XXXX with XXXX XXXX XXXX, XXXX Additionally, my expenses increased due to his XXXX children being in virtual school as a result of COVID 19. I incurred approximately {$6000.00} in unpaid mortgage payments over 5 months from XXXX to XXXX. No payment was allowed, therefore XXXX applied for mortgage release options around XX/XX/XXXX for a loan modification.
All loan modification option was denied, and the evaluation notice indicated that the mortgage company could not obtain a collateral position on the deed. Specifically, loan servicer processors intentionally make the process burdensome and give inconsistent directives for documentation for a complete loan modification application. This process is common and positions Defendant Specialized Loan Servicing, LLC ( SLS ) to proceed with foreclosure. I provided all the required documentation timely thats required for Loss-Mitigation Options as set forth in 12 C.F.R. 1024.31, I provided an oral or written request and applied contemporaneously in the mortgage servicer portal for a Loss-Mitigation Option that accompanied by all information required by a servicer for evaluation for a Loss-Mitigation Option. Loss-Mitigation Option means, as set forth in 12 C.F.R. 1024.31, an alternative to foreclosure was not offered by Defendant Specialized Loan Servicing, LLC ( SLS ) to the borrower.
I WAS DENIED COVID 19 MORTGAGE RELIEF OPTIONS FHA offers COVID-19 Recovery Options to borrowers who are on a COVID-19 Forbearance, or borrowers who did not participate in a COVID-19 Forbearance who were 90 days or more delinquent through the end of the Presidentially Declared COVID-19 National Emergency.
I was denied the COVID-19 Advance Loan Modification ( ALM ) : Available to owner-occupant and non-occupant borrowers, the COVID-19 ALM is a permanent change in one or more terms of a borrowers mortgage that achieves a minimum 25 percent reduction to the borrowers monthly principal & interest ( P & I ) payment and does not require borrower contact. Defendant did not mail the modified mortgage documents to Plaintiff to achieve the required payment reduction. Plaintiff was not afforded to choose to accept the COVID-19 ALM nor sign and return the mortgage modification documents.
After the forbearance period 's completion or expiration, your servicer will review the COVID-19 Recovery Options available to you to resolve the outstanding amounts of the reduced or suspended payments. No COVID-19 Forbearance period may extend beyond six months after the end of the COVID-19 National Emergency or XX/XX/XXXX, whichever is later.
|
| 02/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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CALLING ALL SLS Mortgage CONSUMERS. I have e-mailed ( recognized as written request ) Specialized Loan Servicing ( SLS ) of XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX to REFUND for the {$75.00} I paid included in my mortgage payment on XXXX. They billed me XXXX XXXX XXXX XXXX XXXX XXXX Charge each {$75.00}, I DID NOT Need this since I was speaking to them every month ( paying my mortgage end of the month ) and all the calls we had are recorded and I told them each time this was my homestead and only residence and I was not leaving. Every single month and their calls are recorded and the evidence is there. Those {$75.00} charges are fraudulent, unauthorized, unnotified, unapproved and illegal ( my property was not in danger of abandonment or otherwise at since the XXXX I caught up and paid everything from COVID in full plus all the added charges they put on including a {$200.00} XXXX XXXX XXXX fee in XXXXXXXX ).
For two months now I have demanded copies of pictures, surveys, invoices I ever authorized, they noticed me about or otherwise. They can not legally take unilateral action and then allege it is true with no supporting documentation and then pass the bill to me when this was never done and never necessary for my condo. I demanded copies of any and all documents they are using in an alleged property preservation with basis, legal reason and requirement of necessity and no one has sent me anything.
the last e-mail I got they told me to send it in writing ( which e-mails are recognized as written request ) but to mail it in and I did, to no avail. I had requested to get a call form management I have spoken to three managers and now 1 month waiting for another manager because each time they give me a different excuse and the last two recorded calls with the manager specifically said there should NOT have been a charge of ADVANCE EXPENSES NOR ABANDONMENT since my records reflect the trouble was in COVID and payments are always at the END of the month and none past 30 days. They STILL have not REFUNDED MY MONEY nor have they provided any type of documentation of who ordered this fraudulent charge on my account, who they allegedly paid it to illegally cause it was not necessary, any invoices, signatures, deposit or payments and this is just deceitful practices, defrauding consumers at their whim.
I did a social media blast and realized by the responses this is a popular practice they employee each year with numerous consumers and a class action attorney is being consulted since this is an apparent continual pattern of SLS and they refuse to refund the improper charges and even have attempted to foreclose on a few loan holders. Like my case they all have been in contact constantly and their phone calls are recorded and they too have advised it is their homestead. Proof is in the calls thankfully recorded by SLS.
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| 07/19/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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|
Web |
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I have been asking for assistance from Specialized Loan Servicing for three years now, due to financial hardship. They stopped taking any payments from me since XX/XX/XXXX and have denied me help three times. Last month they started foreclosure proceedings, yet still suggesting I fill out the RMA ( Request for Mortgage Assistance ) a fourth time. A friend gifted me a decent sum of money to bring my HELOC current and start anew. The amount at the time was about {$8900.00}. One month later, last Mon, XX/XX/XXXX, I was given a payoff in the amount of {$9500.00} and change. When I called Wed because $ $ had cleared so that I could pay, I was told that I know owe over {$11000.00}, which of course I do n't have. In one month, SLS increased what they wanted from me by almost {$3000.00}, saying the person ( XXXX, Relationship Mgr ) should n't have given me the figure she did over the phone. I was told there are " other fees '' involved, like escrow fees and fees they paid to start foreclosure. First, my loan is already escrowed with my XXXX, and XXXX, it was their decision to start foreclosure proceedings instead of work with me, so why should I pay for their cruelty when I have been doing nothing but try to work out something with them?! It 's ludicrous what these lenders are allowed to get away with.
I have a mediator from XXXX County of Consumer and Business Affairs helping me, as I have been struggling with SLS for four years now. I first went to them XX/XX/XXXX when they were going to increase my payments as the draw period ended, as I knew increasing monthly payments would be a hardship. Had they helped me then, when payments were {$200.00} a month, I would not be in this position now.
Earlier this year, they sent me an offer with higher payments than the $ 300-plus they had increased my payment to, plus had respond dates that were two months past! I was told to send a letter, after a Relationship Counselor agreed that the offer had errors, so that they could rework it. That never happened. They sent me a letter saying they were starting foreclosure proceedings.
A letter received by XXXX County Consumer & Business Affairs acting on my behalf now says that a letter SLS has sent off to me as a result of a request made to them last week has given me the sum of {$11000.00} to reinstate my loan and stop all foreclosure activity. As days go by, I 'm certain SLS will not hesitate to keep tacking on an exorbitant amount of unnecessary fees, just because they can. It seems they are n't regulated much and the consumer has no recourse, yet if a lawyer got involved, which I can not afford, those fees would be eliminated. In my experience since my loan was sold to SLS, they 're are only in the practice of making as much money off their customers as they can, instead of helping homeowners stay in the homes we worked hard for and deserve.
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| 06/27/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Charged fees or interest you didn't expect
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|
Web |
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By way of background- In XXXX, I took out an Equity Line of Credit loan with XXXX XXXX XXXX XXXX In XX/XX/XXXX, XXXX XXXX XXXX sold the loan to " Specialized Loan Servicing LLP ''.
My last payment to XXXX XXXX XXXX was made on XX/XX/XXXX, just prior to the Specialized Loan Servicing owning the loan.
Since then, Specialized Loan Servicing has been engaging in what appears to be fraudulent activity with my account. Their first contact with me was in XX/XX/XXXX, in which they ( falsely XXXX informed me that my payments were not current for XX/XX/XXXX and XX/XX/XXXX ( despite evidence to the contrary ).
As proof, and with the help of XXXX XXXX XXXX, I sent them bank statements showing that all payments were current and paid in full from XXXX throughout XX/XX/XXXX. The statements showed that all payments were automatically made through my account and paid in full. XXXX XXXX XXXX assisted me in forwarding the statements to Specialized Loan Servicing, so that they had accurate payment information regarding the loan.
Despite the evidence, Specialized Loan Servicing contacted me XXXX again XXXX stating that they did not receive the payments. Another phone call from Specialized Loan Servicing changed the month of the alleged non-payment to " XX/XX/XXXX '' and " XX/XX/XXXX ''.
I again, sent all the proof of payments, showing that payments were made on time, and in full for any and all months they inquired about. Despite the many back and forth phone calls, and all the statements they had, which showed payments were made, Specialized Loan Servicing maintained their stance that they did not see the payments.
They continue to make this allegation. Currently, Specialized Loan Servicing is now doubling the interest and adding to the principal ( {$2100.00} as a deferred amount ). This is unlawful. Specialized Loan Servicing has refused to comb through the evidence presented that showed payments have always been current and paid in full, and is now committing fraud by adding to my principal. This needs to stop immediately.
Additionally, Specialized Loan Servicing continues to call me at odd hours- early morning and late at night. Specialized Loan Servicing called me saying they did not receive payment for XXXX - however, I sent them proof of payment. They called again, saying they made a mistake, and it was actually XXXX they wanted the proof for. I sent them that proof as well.
Basically- they call about a different month each time they call, and I always provide proof, showing them the statement that the payment was made in full and on time. It continues to go on like this. It's devastating.
I always make my payments earlier in the beginning of the month- and all the proof is there- in the account. Currently, they are calling, and when I pick up, they quickly hang up the phone as if they are participating in a prank.
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| 09/17/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Your Notice of Default and Notice of Intent to Foreclosure letter dated XXXX of past due balance of XXXX is invalid. Please see XXXX XXXX XXXX letter dated XXXX confirming that all payments have been made on time and the correction requested by XXXX XXXX XXXX to Specialized Loan Servicing of {$88.00} to complete the misapplied payment correction to our account. No payments have missed before or after loan transfer on XX/XX/XXXX. In addition, our credit report for XXXX reported by XXXX XXXX XXXX has been reported as current.
In addition, please correct the following ; 1 ) Correct misapplied payments of current payments after loan transfer XX/XX/XXXX 2 ) Correct the late fees waived from XXXX XXXX XXXX of XXXX 3 ) Remove all accrued monthly late fees relating to misapplied payments from XX/XX/XXXX to XX/XX/XXXX 4 ) Remove all late payments reporting on our credit reports with all credit agencies from XXXX to XXXX 5 ) Correct Year to Date ( YTD ) XXXX and XXXX interest and principal paid for this account ( see excel spreadsheet ) Payments made before loan transfer XX/XX/XXXX : XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$220.00} applied as part principal and part interest XX/XX/XXXX {$240.00} applied as interest only ( XXXX XXXX XXXX corrected misapplied payments from XX/XX/XXXX to XX/XX/XXXX to be applied as part interest, part payment corrected as of XX/XX/XXXX ) See loan transcript and XXXX sheet summary. XXXX XXXX XXXX removed delinquency as of XX/XX/XXXX.
** XX/XX/XXXX {$240.00} applied as interest only. ( Correction to be completed by Specialized Loan Servicing, part principal portion missing ), the final correction request was made by XXXX XXXX XXXX letter dated XXXX I have attached the following supporting documentation relating to this issue : SLS Notice of Default and Notice of Intent to Foreclosure letter dated XXXX XXXX XXXX XXXX response letter dated XXXX showing corrections made to loan transcript and credit reporting agencies XXXX XXXX XXXX loan transcript dated XX/XX/XXXX showing corrections of misapplied payments.
XXXX spreadsheet showing the XXXX XXXX XXXX corrections made and YTD interest and principal paid XXXX report showing XXXX XXXX XXXX and Specialized Loan Servicing showing payment history on account. XXXX XXXX XXXX reported all months as paid on time ( correction of XX/XX/XXXX delinquency ) SLS has reported late payment history. All monthly payments were made on time before and after loan transfer and no monthly payments have been missed.
XX/XX/XXXX and XX/XX/XXXX Specialized Loan Servicing Statements XX/XX/XXXX Specialized Loan Servicing letter with notes made regarding XXXX XXXX XXXX corrections.
Please make the necessary corrections to our account and process our list of requests mentioned above. Thank you.
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| 05/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
Older American |
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Just some history : My wife XXXX and I purchased our home in XXXX XX/XX/XXXX and my mortgage company was XXXX XXXX which then sold the loan to Specialized Loan Servicing, LLC, ( SLS ). At that time we where residents of Vermont and we spent the seasons in XXXX. XXXX XXXX XXXX on XX/XX/XXXX from XXXX. I sold my house in Vermont on XX/XX/XXXX and moved to XXXX. XXXX estate had been long settled and all our banks account where closed and I presently do all my banking XXXX.
In XX/XX/XXXX I refinanced my mortgage with XXXX XXXX and in XX/XX/XXXX SLS sent me a check for {$860.00} to close out my mortgage. However the check was made out to my self and XXXX. I called SLS and explained to SLS my wife had passed way and I couldnt cash the check. I also reminded SLS on XX/XX/XXXX I sent them a letter stating XXXX died along with a copy of the Death Certificate. SLS agreed they had a Death Certificate but SLS said SLS had to make the check out to both of us. After constantly explaining to them my wife estate was settled and I had no joint account. SLS finely send me to a person that could help, that person said to send a letter explaining the issue and SLS would send another check made out to me only. I typed a letter XX/XX/XXXX mailed it to SLS. I called again on XX/XX/XXXX and spoke XXXX ; he informed me they never received the letter. XXXX gave me a fax number and I faxed a copy the same letter I mailed early. I have a copy of the fax and the transmission verification report. I have called SLS on XX/XX/XXXX and was told the check was in approval process. On the XX/XX/XXXX I called to see if the check was released. I was told I should have the have the check by XX/XX/XXXX, never happened. I called again on XX/XX/XXXX. This time I was told to check has been approved, but not issued. I asked to have a manager to call ; once again they never called back. I called again on XX/XX/XXXX and was told again the check has been approved, but not released. Again I asked to speak to a manager ; again I was told the manager would call me within 4 to 6 hours. Never happened.
I must say SLS is the most unprofessional company I have ever deal with. One of the issues is every time I call the wait time is very long, and phone number that SLS provides is not the department that handles my problem ; so each time I call I have to go through the entire problem, then Im transferred to the correct department and wait. I asked for the number for that department and they wouldnt give it to me. Every person I spoke to said this shouldnt happen, we will get it fixed.
This issue has been going on since XX/XX/XXXX, to my understanding there is legal reason SLS cant send me check. I believe SLS acted very unprofessional and the way they conduct business leaves a lot to be desired. I believe they are just jerking me around, with the hope I will go away.
|
| 02/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
In XXXX my mortgage servicer was XXXX XXXX XXXX. I was going through a financial hardship and applied for modification/ forbearance. XXXX XXXX XXXX approved a trial mortgage payment for three months in the amount of {$890.00} from a $ 1721 monthly mortgage. After the trial XXXX XXXX XXXX stated that there was no record of this trial and then sold my account to Specialize Loan Servicing. I had to start all over again with filling out another application for a modification. At this time I was getting XXXX treatments and explained on the hardship letter what I was dealing with at that time in XXXX. I received some assistance from XXXX XXXX XXXX, they sent Specialized Loan Servicing a couple of checks. In XX/XX/XXXX Specialized Loan Servicing approved my modification from the {$1700.00} payment to higher payment of {$2000.00}. The first trial payment started on XX/XX/XXXX until XX/XX/XXXX. The permanent modification was to begin XX/XX/XXXX. I signed the contract and sent my payment of {$2000.00}. I received a phone call stating that they could not accept the payment that my new amount would be over {$2700.00}. Specialized Loan Servicing took the money that XXXX XXXX XXXX sent and used the money for their fees and not to the principal as I requested and told me that my XX/XX/XXXX payment will be put in a suspense account which is still there. I asked for the reason why my payment is now over {$1000.00} more than the original payment. They stated over the phone that there is an escrow shortage. As of today I have not made a payment and have applied for another Modification using XXXX Lawyer paying them {$3400.00} and XXXX lawyer took my money, phones were disconnected and emails were unable to send ( return to sender ). I kept trying on my own with the help of other free agencies to get a fair modification and I kept being denied. Specialized Loan Servicing would tell me that they received all documents and my application went to underwriting. They would send me letters that all of my documents werent received and or the investor is not going to change the terms of the loan. My income changed and I added my son and husband. In XX/XX/XXXX an employee of Specialized Loan Servicing advised me that they will not give a modification so I should stop applying because I cant afford the house. She was very rude and disrespectful to me and stating to me that the HARP program is over and we will not honor you application for that program. My application was in before the program ended. I paid {$29000.00} for my property when XXXX XXXX XXXX sold my mortgage to Specialized loan Servicing I owed {$260000.00} in XXXX. I now owe {$390000.00} because of all the fees and late charges incurred.
My home is currently up for foreclosure. All I want is a fair Modification to pay my mortgage and for me and my family to stay in our home.
|
| 10/22/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I am lodging a general complaint against SLS. Since the first day they began servicing our mortgage, there has been nothing but trouble. ( 1 ) first month 's payment issue-payment crossed with prior servicer-SLS on our back, ( 2 ) Repeated harassment ( several months in a row ) that we did n't have enough insurance on our home ( after repeated faxes to SLS, clearly showing more than enough proof of insurance, ( 3 ) we had just completed a loan modification, only to have SLS increase our escrow amount making the monthly payment difficult to make again ( SLS decided that they were going to hold the highest amount of escrow pad as allowed by the state of California, thereby increasing our monthy mortgage amount ), especially for a customer that worked months to get a loan modification to save their home. ( 4 ) but most disturbing is their collection tactics. They leave a door hanger envelope ( unsealed ) with capital red letters that say " confidential '' ( in an unsealed envelope ). Inside is a quarter sheet of ripped paper that indicates SLS was there to check if the property was " still occupied ''. That is a clear and intentional threat and unfair collection tactic. ( 5 ) One month we called in the payment ( so we can keep track of everything via XXXX XXXX ) and the agent at SLS set-up the payment and confirmed the bank account on file and it did n't belong to us! It was an account with XXXX and we have XXXX XXXX, not even close ( XXXX ) recently, we agreed to a payment plan with SLS to have payments automatically debited by XXXX XXXX from our checking account for the next XXXX Fridays. The agent set up each withdrawl and provided us with a confirmation number. The first payment was debited as scheduled and we received a confirmation letter from SLS that the payment had been processed. Yesterday, we received a reminder notice from SLS that a payment would be debited on XXXX XXXX as agreed but today my husband receives a call from SLS regarding our delinquent account. Frustrated, I contact SLS to inquire as to why they are calling for a status when we had an agreement that was current and valid. ( for the XXXX paymen ). ( 6 ) Today 's call was the last straw and trigger to lodge this complaint. When the SLS agent was researchng why SLS called, he was perplexed by what he was seeing on our account. He said he can see the payments were processed but they have not been linked to our account. I was put on hold many times ( common with SLS ) only to have the agent ask me for my banking information again. There is something seriously wrong here. There are numerous complaints for this company online, with the XXXX and of course CFPB to name a few. I appreciate that SLS may be working with XXXX paper, but that is no excuse for blatant threat collection tactics, repeated banking mistakes, harassing calls and letters etc.
|
| 08/16/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
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|
Web |
|
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Over the last 10 yrs I have faithfully paid appr XXXX in interest on a heloc. In XXXX I received a letter that the full amount was due in XXXX. In XXXX I called to ask about this and was told that the loan would be reassessed. I was not informed that the whole loan would be called. I did find in the original loan agreement that it would be called. I wish that in XXXX they would have disclosed that and not promised reassessment. I was informed in XXXX that I could not apply for hardship until XXXX when the loan came due. In XXXX I applied for hardship. I had XXXX interest only payment due in XXXX. I asked about paying it and was told it would just be sent back because it was not the XXXX that was owed. They told me not to pay it, that it would not be applied and that it would be returned. I keep getting a bill for it. I again asked the employee assigned to my case, XXXX, why I keep getting a bill of XXXX. She also told me not to pay it. I have been recently following my credit report. They have reported me as delinquent and they claim it is on the XXXX. I do not understand this. If I have applied for a hardship program, have been accepted into the hardship program, have made my trial period payments then why am I being reported as delinquent for 30, 60, 90 and soon 120 days? On this XXXX bill it asks for the XXXX and has a late fee of XXXX. When looking at the details it does not show my XXXX payment as going towards the XXXX. In the loan modification trial paperwork it states that if any late payments the XXXX would go towards those late payments. This first payment does not appear to have gone towards it. I feel that I was told not to pay the XXXX in order for them to put me in a position where I had no other choice but to accept their load modification. With reporting to the credit bureau that I am late they are closing all doors to refinance and get away from them. It feels like entrapment. I discovered today when researching my legal rights that when I was informed a few years back that my heloc was cut off because my house was no longer valued at the original value was illegally done. They cut off my line of credit, still reported to the bureau it was active at XXXX even though I only owed XXXX and they did not prove my house had decreased in value. My house was appraised at {$180.00} when I took out the heloc and again appraised at {$180.00} when appraised for this trial period. They cut me off with no justification or evidence. I am being dealt with unethically and unfairly. I want the late payments removed from all three credit reports. They are receiving their payments and have been receiving them faithfully for over 10 yrs. To advise me that a payment would be sent back twice and then report me as delinquent to the bureaus is against my fair credit reporting act. I demand this rectified immediately
|
| 02/18/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
|
|
My mortgage was sold in XX/XX/XXXX from XXXX to Specialized Loan Servicing LLC ( SLS ). I contacted SLS regarding an application for a loan modification due to some unforeseen circumstances that had happened regarding my home. They mailed me out an application and I also printed one from their online website. I contacted them regarding how I should return the application. The lady said I could mail it to the address on the application, email it to the address on the application, or fax it to the number on the application. Since I had pictures to attach to the application I decided it would be best just to send it via email. The email address they gave was XXXXXXXXXXXX. Every time I sent an email I got a confirmation email back saying my documents were received and waiting to be processed. Starting on XX/XX/XXXX, I started receiving calls from SLS 's main number XXXX the caller identified herself on my voice mail as XXXX XXXX with the underwriting department at Specialized Loan Servicing. After a few days of phone tag, we were finally able to touch base. I spoke with XXXX on XX/XX/XXXX and she was wanting to discuss my modification approval for a HAMP modification. She also said the paperwork had been mailed out but since I had n't gotten it she would email it to me and that I would n't be able to open the email without a code and the code would be my social security number. She said this was for my protection. I received the paperwork and looked it over. The loan number on the paperwork was mine, the amounts added up, the phone numbers were to SLS so everything seemed legit especially since the only people who have my loan number were me and SLS. Remember loan numbers are NOT public information. I signed the document and sent it back to SLS 's email at XXXXXXXXXXXX and got a confirmation email back saying it was received and being processed. I also made 2 payments towards my trial period payments totaling {$1200.00}. On XX/XX/XXXX, I received a call from SLS touching base to see how things were going and to let me know they were missing some documents to finish up a loan modification. I told him I always spoke with XXXX, he said that XXXX worked out of their XXXX office and it was only by chance that I always got her. I explained I had already signed a modification agreement with them that XXXX had sent me and made 2 of my three trial period payments. He looked at the agreement ( 6 days after they received it ) and told me it was n't something they had sent me. Then tells me the numbers on the agreement were n't to SLS he said that the number for where my loan was at was XXXX. Obviously, XXXX did n't have very good XXXX because that is the exact number that was on my papers. I have made a report with my local sheriff 's office, the white collar crimes division of the FBI, and the fraud department with HAMP.
|
| 03/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is a complaint about Specialized Loan Servicing ( www.sls.net ).
My father died from XXXX in XXXX. He was listed as the borrower on a small mortgage he was paying off for the house he was living in, which I am the title owner of.
As we want to sell my father 's house, I sent information to the current loan company XXXX XXXX XXXX XXXX on XX/XX/XXXX via fax and email XXXX my parent 's death certificates and copy of the title showing me as the owner since 2018 ). They promptly reached back out to me and told me this loan was in the process of being sold to another company XXXX XX/XX/XXXX ), Specialized Loan Servicing. I immediately called this loan company that same day XXXX XX/XX/XXXX ) but was told I was not authorized on the account to receive any information. And that I had to wait for a packet to come in the mail at the address of the loan.
Nothing has come in the mail from this company as of today XXXX XX/XX/XXXX ). Knowing that I have rights as the owner of the home I went ahead and mailed my father 's death certificate, the title of the loan, and a letter stating that I am the successor of the loan and need the payoff amount priority mail on XX/XX/XXXX. I also faxed this information to the fax number on their website and sent the same information to two different email addresses ( their customer service agents gave me over the phone ) multiple times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ).
I have called almost daily to get an update and see if they received the information I sent to them ; and to inform them that I have not received anything in the mail from them ( or from XXXX XXXX XXXXXXXX stating that the loan was transferred ).
They claim they have not received the information and stated that the problem may be that we don't have the new loan number added to the documentation ( we did include the original loan number from XXXX XXXX XXXXXXXX ), but they could not give me this new loan number over the phone. So now I am stuck with no way of sending them information that I am the successor of the loan unless I somehow get the " packet '' they sent.
This is holding up the prospect of selling my father 's house and personally costing me money as there wasn't an estate to pull these funds from and we are still paying on this house. I really don't know what else I can do at this point to get the loan payoff amount.
Customer Service : I also want to note that their customer service agents hung up on me multiple times, transferred me when they didn't want to deal with my problem, and were downright rude to me and my wife when we explained our situation and that we have sent them the information they asked for. I have worked customer service before and this was the worst I've ever seen. When I asked to speak to a manager, I was always told that was not possible.
Thanks, XXXX XXXX XXXX
|
| 02/14/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
SLS Loan Servicing is the worst company around. I have a Heloc that the interest only period was ending on XX/XX/XXXX, so XX/XX/XXXX, they sent letters offering a modification and explaining it was shifting to a principle and int. payment and that I needed to send in like {$880.00} by XXXX or the deal was off. I signed the letter and sent a cashiers check. ( as I was fine with this ) Then, out of the blue XX/XX/XXXX. I got another letter saying the same thing, that I was being offered a modification and to send money, etc.. I called them and they were like, 'oh, yes, we see you sent this in already, we 'll take care of it '. We then noticed online that we owed {$1400.00}! Then also in XX/XX/XXXX I got another letter now offering to modify it again ( 3rd time ) and this time keep it as an interest only payment for 5 more years, so naturally that sounded better than the previous XXXX offers, which I thought were already in effect, but never appeared to have taken root in their billing system. So, I called again, after that first call then ensued 2 full weeks of about XXXX different SLS people calling me back and each one was as clueless as the first caller as to what was actually going on with the modification or what took place starting XX/XX/XXXX. Now, my principle balance seems to have gone down, so hopefully that original {$850.00} was applied to principle, but there is no way to check or to verify this. Also, no one could tell me how they were calculating the interest and coming up with the payment they were now telling me was due ( well over {$1000.00} for some reason ). Even if they had switched to a principle and interest payment at the original index plus the margin the amount they were saying was due could not be calculated on any amortization calculator for XXXX amortization, and I work in the mortgage industry so I do this on a daily basis. So, it appears they are most certainly over billing me on interest and can not seem to figure out the payment structure nor the modification or when it goes into effect or if it ever will. The last guy I spoke with said that it should all be fixed now ( about 2 weeks ago ), but my wife just went on line and again their website is showing we owe {$1000.00} again ( the payment at int. only should be about $ XXXX/mo based on {$97000.00} and Prime plus 1.75 % or 5.25 % interest only ). This amount does n't even equal two payments ( if we happened to have missed one, etc ... ), so again, they are full of it and the most clueless company I have ever dealt with in my life and I 'm over XXXX yrs old. I went online and there is no less than about XXXX reviews all slamming SLS to no end and many, many similar stories to mine. They need to be stopped and put out of business or fined heavily as I 'm sure they are ripping off the public to no end.
Thank you, XXXX
|
| 11/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
|
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Wrongful Foreclosure.
Problem began in XXXX when we did a same-company refinance of the mortgage on our primary, single family residence in XXXX XXXX XXXX NY with XXXX XXXX XXXX XXXX THEY MISREPRESENTED THE REFINANCE LOAN TO US. Because of lower interest rates at the time, we wanted to take money out of our home to pay-off higher interest credit cards, while keeping our monthly mortgage payment the exact same. XXXX agent said no problem. So, we refinanced, only later finding out that, to keep the monthly mortgage payment the same, they ( XXXX ) were no longer taking out escrow. Hence, we were shocked when we received a real estate tax bill from the XXXX XXXX XXXX requesting payment. Penalties then began to accrue as we didnt have the resources to pay the taxes. Upon contacting XXXX, they subsequently paid the tax bill, reimbursed us the penalties levied by the town and re-wrote the mortgage, of which the monthly payment was now unaffordable. We tried to make the payments, but by XXXX we fell over two months behind. By then, because of the mortgage crisis and banking debacle, XXXX was bought out by XXXX XXXX XXXX ( XXXX ). So, in XXXX when we discovered we were eligible for the Making Home Affordable program we applied. In a subsequent preliminary letter, XXXX informed us of our approval for the program, but never mailed us confirmation. Repeated inquiries were met with, were still processing the paperwork. Only then later to be told, Oops! We ( XXXX ) made a mistake. You were NOT approved. Over the next two years we went back and forth with XXXX, even requesting help from the XXXX Attorney Generals office. But all fell on deaf ears. Each time we contacted XXXX, it was a different story, and the left hand didnt know what the right hand was doing. Over the ensuing years, our mortgage was sold several times first to XXXX XXXX XXXX, then to XXXX XXXX and then finally to XXXX XXXX XXXX all the while being administered by Specialized Loan Servicing ( SLS ). During this time, my wife and I continued to try and pay the same trial monthly payment as offered by Bank XXXX XXXX in XXXX $ XXXX to SLS. Sometimes the checks were cashed by SLS, other times they were returned, uncashed. And now, as of XXXX XXXX, we have been served with papers for FORECLOSURE on our home. We know we can not live in our home for free, and want to resume payments for the property as we can, so we are exploring our options, now that my wife is almost XXXX and I, XXXX. But I wanted to file this complaint as a testament to the FRAUDULENT BANKING PRACTICES perpetrated by both XXXXXXXX XXXX XXXX and XXXX XXXX XXXX, that have unfortunately gotten me and my wife into this unfortunate, out-of-control and very uncomfortable situation.
Please let me know if you require any additional documentation to substantiate my claims.
Thank you.
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| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Dear Madam or Sir : I am writing a formal Notice of Dispute and a Notice of Violations pertaining to Specialized Loan Servicing denying me my 30 day legal right to Dispute and Appeal for a modification and the illegal actions of Specialized Loan Servicing pertaining to my primary residence located at XXXX XXXX XXXX, XXXX, XXXX WA XXXX, and Loan # XXXX.
On several occasions during my phone calls with Specialized Loan Servicing ( SLS ) for updates and reviews, I was told in uncertain terms from SLS representatives that I only had until a XX/XX/2019 deadline to submit my Appeal/Dispute letter into their department for review. I have had to explain to these SLS representatives that I didnt receive their Letter of Denial until I had requested a SLS representative to fax it to me on XX/XX/2019, since it was never mailed out and this was the first I had heard about the denial! Once I received this Denial it didnt state any details of how I was denied, what information was used by SLS to come to their conclusion. I have a right to check these facts for accuracy since I have recently qualified for 4 other modifications ; therefore, I am suspicious that there was an error in their calculations which resulted in a denial decision.
On XX/XX/2019 SLS Rep. XXXX ( refused to give me an ID or last name ), at XXXX and again at XXXX XX/XX/2019, denied me the right to speak to a supervisor on both occasions. She stated that SLS had sent out their Denial Letter on XX/XX/2019 and that I had no options but to adhere to a short sale or deed in lieu, and the fact that I didnt actually receive it until SLS faxed it to me didnt matter to her.
It is very clear to me that SLS has intended to steal my property away from me by not informing me of this Denial in order to trip me up on getting my Appeal out before XX/XX/XXXX, ( which I have caught and sent out already to them prior to this cut-off date ), but have yet to receive the facts pertaining to this denial.
I am disputing their violations of my right to 30 days to review ONCE I have actually received the information that I have repeatedly asked for verbally and in writing. Once I receive this information I legally have a right to 30 days to seek legal counsel and review this decision to be sure the facts they used to determine this denial are based in accuracy and is current. SLS is using these illegal tactics in order to go through with a set sale date of XX/XX/2019 instead of working with me in good faith for a fair modification. These actions are obvious, as SLS is desperately attempting to bend the rules and laws set in place so that they can deny a homeowner the actual time to respond and the transparency of fairly providing the details of the alleged denial facts it was based on.
Thank you for your time and efforts and I do intend to keep my property.
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| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was delinquent on my mortgage payments. I called my mortgage company, SLS, servicing on XX/XX/XXXX or XXXX. At the time of my phone call I was due for the XXXX, XXXX, XXXX, and XXXX payments. I called and offered to pay XXXX, XXXX, and XXXX payments over the phone. This would have left my loan due for the XXXX payment, the same month I was calling. The representative on the phone refused to take my payment over the phone several times. She told me I had to mail the payment. I asked her several times what is the difference in me mailing the payment and she taking the payment over the phone. She would only say I had to mail the payment. I did the mail payment as the lady asked. The loan went into foreclosure in between the time the payment was in the mail and it arrived at SLS. I have spoken to several other representative including a supervisor who all said she should have taken the payment and they do not understand why she didn't take the payment. When I mailed the payment I called again and spoke to a representative who asked when could I make another payment. I said I can make the XXXX payment on XX/XX/XXXX. She said that is fine and we can look at placing you on a repayment plan at that time us the XX/XX/XXXX payment as a down payment. I asked that is fine. I also spoke to a supervisor who stated that the representative should have taken the payment. To make matters worse, when I spoke to a supervisor he stated the notes did not state I tried to make a payment over the phone, only that I would mail the payment. This is not correct. I asked him to pull the phone call and listen to it. He advised me I had to place the request in writing and mail it to them. I have done this and I am waiting on a response.
Now the loan is in foreclosure and they want want the full amount plus attorney fees to reinstate the loan. That is not fair and unethical.
I can not afford to do that. SLS has advised me the cashiers check for the XXXX, XXXX and XXXX payment is being mailed back to me. I do have the XXXX payment as I promised. If they took the payments it would leave me due for only this months payment, XXXX, so the loan would be less than 30 days due as of today.
I still can't believe the mortgage company refused to accept XXXX out of XXXX mortgage payments when i offered the payments and told me to mail the payments. In between the time the payment was mailed and arrived at their office the loan went into foreclosure. I am also asking that SLS provide the phone call from XX/XX/XXXX or XXXX when the rep refused to accept the payments.
I am asking SLS to accept the payments and remove the loan from foreclosure as the rep should have accepted the payments when I offered them.
If SLS will not stop the foreclosure I am asking the foreclosure to be paused for 90 days so I can sell the home.
Thank you
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| 01/11/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I received a phone call on XX/XX/XXXX from SLS Specialized Loan Servicing llc Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX XXXXcustomer care Telling me I owed them over XXXX on my equity line of credit. We didi a loan modification 7 years ago and we thought it was all combined into one as no one ( XXXX XXXX XXXX ) never said anything to us about the equity line of credit. They said they had mailed a letter back in XX/XX/XXXX. I told them I never got the letter and never received any bills or phone calls from them until today. Needless to say I found out from HUD that XXXX XXXX XXXX had sold our loan to a debt collector listed above. I was stunned. as we had had no contact for like 7 years. no 1098 forms nothing.. Right after the phone call I received a demand letter or they would foreclose in XX/XX/XXXX. They offered us a loan modification and required {$9600.00} down by XX/XX/XXXX. along with the 3 trial period payments we would have to make for XXXX, XXXX XXXX. Which we did. {$330.00}. They mailed us a contract to sign, notarize and mail back which we did and it said our first payment was due XX/XX/XXXX which we sent on XX/XX/XXXX. We were finally able to set up an online acct to which I tried to access our statements and could not. They emailed me a form because of our bankruptcy back in XXXX which allowed them to send us statements. ( WE get statements from our mortgage with no problem ). 1 month goes by and no statement. I called as I had received an email XX/XX/XXXX that they had received my email and it was under review. No one called or emailed me back saying the attachment was not with the email. XX/XX/XXXX I called requesting my statements again. Again the form was emailed and we both signed it and attached it to an email and sent it back on XX/XX/XXXX. I called a few days later to verify they did have it, yes it's in the system and it will take a week to get a statement generated. I was told I would only gets statements from the time the letter was signed. I said no way I want statements from the beginning of the loan as nothing is showing my down payment, principal or interest being paid. The online account shows only {$59000.00} balance and yet our loan papers {$80000.00}. The loan modification is like 11 pages all written out in paragraphs and very confusing. They use the terms 480 terms left and yet it is suppose to have a balloon payment XX/XX/XXXX. I want to have statements as i have no idea what my current balance is or how much of my payment is going to interest or principal. Is the lender not required to give a client monthly statements showing their payments? I also called XX/XX/XXXX requesting statements again and so far I have not received any in the mail or online. The account # XXXX for XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX CA XXXX
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| 12/17/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I had Home Equity Line of Credit with XXXX XXXX XXXX which was modified on XXXX. On XX/XX/XXXX I received a letter from XXXX XXXX XXXX notifying me my loan was sold to Specialized Loan Servicing. On XX/XX/XXXX I received a letter from Specialized Loan Servicing notifying me of the transfer of the service of my loan to them. I received a statement dated XX/XX/XXXX for my first payment with an interest rate of 2 %, that is the interest the loan had with XXXX XXXX XXXX. I did not received an statement for XXXX, when I check the Specialized Loan Servicing website it showed my payment to be {$140.00}, which was the right amount with an interest rate of 2 %, which I made on XX/XX/XXXX.On XX/XX/XXXX I still have not received an statement, I went on the website and it showed my payment for the month of XXXX to be {$340.00}. I called customer service and was told my loan had a variable rate. My loan had a fixed rate of 2 % until XX/XX/XXXX, and after that a fixed rate of 4.25 % .On XX/XX/XXXX I called XX/XX/XXXXXXXX XXXX and they faxed a copy of my note to Specialized Loan Servicing, I also emailed a copy of my note, and sent it by regular mail USPS , and also send a letter requesting Specialized Loan Servicing to send me a copy of any and all documents they had to determine the interest rate of my loan.As of today XX/XX/XXXX I have not received any documents. On XX/XX/XXXX I checked the website again and the amount was still {$340.00}. I called customer service and was told they received my loan documents but did not know why the payment due still showed {$340.00}. I sent a payment for {$150.00}, which is more of what the payment should have been on XX/XX/XXXX and it was cashed on XX/XX/XXXX. On XX/XX/XXXX I called customer service again and asked to speak with a supervisor, was told none was available but I will get a call back, I did not received a call back. On XX/XX/XXXX I called customer service and asked to speak with a supervisor, was told none was available and I was going to get a call back. I did not receive a call back. On XX/XX/XXXX I checked the website and it shows I owe {$520.00}. I called customer service and was told the amount is {$190.00} from XXXX ( the {$340.00} minus the {$150.00} payment I made ) and {$320.00} for XXXX.I asked to speak with a supervisor and again was told none were available and I would get a call back, I requested a copy of the phone conversation since it was being recorded but was told I could not have a copy since it was an internal document, also I asked for a phone number for headquarters and was told the company headquarters was in XXXX.
Specialized Loan Servicing bought the loan from XX/XX/XXXXXX/XX/XXXX XXXX with a fixed rate, they can not change the terms of the loan. Please I ask your assistance with this matter, I do not what else to do. Thanks.
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| 08/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Servicemember |
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This is the second time escrow has been messed up. The first time they failed to pay my property taxes, returned funds to me, then charged me an excess amount to get the " tax escrow '' caught up then finally returned funds back to me in XXXX. Then in XX/XX/XXXX they paid my condo associations master condo policy of {$3800.00}. My insurance has NEVER been included in escrow. Only taxes.
In XX/XX/XXXX I received a notice that my escrow was going to have a negative balance and that my mortgage payment was almost doubling. I immediately contacted XXXX to figure out what was wrong. I believed they had purchased a policy in my name because they did not have proof of insurance. They told me to upload proof that I paid my personal insurance policy, which I did. It was then that I discovered that it was the master policy that they were requiring so I uploaded that. They did another analysis and dropped they premium amount by about {$400.00}, still much higher than I was supposed to pay. I have been speaking with them weekly to get this resolved, thinking that escrow needed to fix this payment to a policy they purchased. In the mean time, they then also went and paid my personal homeowners insurance - once again something they never should have done. I have been harrassed with calls, letters, and knocks on the door regarding this even though I have been speaking with them weekly. Finally on XX/XX/XXXX I spoke with someone in their insurance department and determined that they hadn't purchased a policy, but had paid my Condo Association 's insurance company. I obtained a check from them, deposited it and then called SLS on XX/XX/XXXX to process this payment. I call on XX/XX/XXXX because I was concerned about a call I received stating that I was in default. It appeared that they hadn't properly applied the payment. To resolve they wanted a complete copy of my bank statement, which I was NOT going to provide. I was finally able to speak with someone who actually located the funds and applied them correctly. In the mean time, a useless escrow is being processed because the escrow will not be corrected until the payment is posted. As of XX/XX/XXXX the payment is still not completely applied and I can't tell escrow to run a proper analysis. The fact that I have to constantly call them to fix their issues, call them to have the escrow re-run and fixed... their people are very rude when calling and the majority of them arent helpul. My credit was hurt by this and I don't believe it will be fixed. I have been made XXXX XXXX with the XXXX of this all. SLS made a huge mistake and then came after me for it. Some of their people were unbelievablly nasty. They should not be allowed to conduct business like this. My next move is to remove escrow completely as they have shown they are not competent to handle it.
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| 08/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, my name is XXXX XXXX XXXX, my wife 's name is # # # # # # # # # # # # # # # # # #. On XX/XX/XXXX, Specialized Loan Servicing received the final payout payment on our 15 year mortgage, account #. The payment was an automatic electronic debit from a XXXX XXXX checking account ( see line below, cut and copied from the electronic statement ) XX/XX/XXXX SPECIALIZED LOAN SPECIALIZE # # # # # # # # # # # # # # # # XXXX XXXX {$2000.00} Over a month after the final payout was deducted from our checking account, we received a letter in the mail with the letter head Specialized Loan Servicing Part of the XXXX XXXX , dated XX/XX/XXXX.
The first two lines are as follows : " Dear XXXX XXXX XXXX & # # # # # # # # # # # # # # # # # # According to our records, the above-referenced mortgage account is delinquent. '' On Friday XX/XX/XXXX, my wife telephoned the listed XXXX number, and spoke to XXXX ( a representative of SLS on a recorded call ). XXXX informed my wife that the account balance had been received, but had not been applied to the loan. The balance was fully paid off and we were to receive an excess dollar amount from the escrow. And that we should probably receive the check first, and the deed would follow.
On Friday XX/XX/XXXX, I received in the mail with the letter head XXXX Loan Servicing Part of the XXXX XXXX, dated XX/XX/XXXX.
The first two lines are as follows : " Dear XXXX XXXX XXXX & # # # # # # # # # # # # # # # # # # According to our records, the above-referenced mortgage account is in serious default. '' On Friday XX/XX/XXXX at ~ XXXX, I telephoned the listed XXXX number, and spoke first to XXXX ( a representative of SLS on a recorded call ) prior to getting disconnected. On XX/XX/XXXX ( a few minutes after the disconnect ) I again telephoned the listed XXXX number, and spoke secondly to XXXX ( a representative of SLS on a recorded call ). XXXX informed me, she ( XXXX ) had no listing of my wife 's call on XX/XX/XXXX. But that XXXX had set-up and inquest into my account. I then asked to speak to a supervisor. I was informed a request would be sent to a supervisor. The supervisor would then telephone in 24-48 business hours. I was further informed although SLS call center is open on Saturday, it is not considered a business day.
The complaint is not complex. My wife & I have fully paid off the 15 year mortgage on our house ( account # ). The payments were all on time ( automatic electronic deduction from checking ). 2 months later, we are being harassed by SLS with incorrect letters regarding default and foreclosure.
In short, we want the deed to our property.
Some party at Specialized Loan Servicing Part of the XXXX XXXX has dropped the ball regarding the resolution of this matter. Therefore, I am sending my complaint to CFPB.
Thank-you for your time and attention.
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| 08/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
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XXXX XXXX Transferred my Mortgage to Specialized Loan Servicing XX/XX/XXXX, While we had completed all documentation and agreement for the allowed Forbearance to be Deferred and restart of existing Mortgage Payments. XXXX DID not report any Delinquency or Default. Once I was notified, I started to contact SLS a few days per week to find out what was going on and to ensure everything already agreed with XXXX XXXX was to continue. Every call was met with " we do not have the paperwork, an account has not been created, please call back. Eventually approx XX/XX/XXXX I was able to speak with an agent at SLS who advised they had paperwork, however I had to fill out THEIR XXXX upload to them. In the meantime I started to receive MAIL dated from the beginning of XX/XX/XXXX, that our Mortgage was Delinquent and threatening Foreclosure. I hired XXXX XXXX XXXX to STOP this misinformation and actions, and SLS were advised that XXXX XXXX XXXX rules and regulations were to be followed and that they also had to abide by my application with XXXX XXXX XXXX SLS then started a Trial Payment plan of 3 months, XXXX, XXXX, XXXX, which we completed on Time. SLS account on the portal shows a REPAYMENT PROGRAM and BALANCE and NOT the Trial Payment Plan, and ALSO not the agreed Mortgage terms as signed notarized and returned VIA UPS XX/XX/XXXX. SLS reported to all Credit Agencies we were delinquent 180 days, IN XX/XX/XXXX. They did not own the loan during the forbearance, nor had any payments with SLS been set up until AFTER legal services intervened. They have also reported that my 3 payments made on time are paid, unpaid, no details. Have since signed mortgage agreement to continue original Mortgage, HOWEVER statement received today XX/XX/XXXX shows the Repayment Program NOT the Return to Mortgage Payments due to start XX/XX/XXXX. Due to this, Both Mine and My Wife 's credit scores with the agencies dropped XXXX point each. We have BOTH disputed to XXXX, XXXX, XXXX, and it appears that nothing is being done. I have screenshots, letters, documentation to prove that SLS are STILL intentionally not fullfilling the process in a timely manner and due to the Credit Score Drop, we Have Creditors, now limiting our ability to get consolidation loan, pay bills, and no real resolution with both SLS and with the three agencies. Already stretched financially by having to retain legaal services, XXXX has stated that since XXXX did not Authorize my payment to them, they are suspending our account and Legal Services. We have followed all instructions, advice and Guidance to no avail. SLS are the Cause, XXXX is unable to ensure proper business practice of SLS, and now we are financially unable to pay for Legal Services or anything while the disputes with credit agencies are still open or not resolved to truthful satisfaction.
|
| 08/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XXXX XXXX Transferred my Mortgage to Specialized Loan Servicing XX/XX/XXXX, While we had completed all documentation and agreement for the allowed Forbearance to be Deferred and restart of existing Mortgage Payments. XXXX DID not report any Delinquency or Default. Once I was notified, I started to contact SLS a few days per week to find out what was going on and to ensure everything already agreed with XXXX XXXX was to continue. Every call was met with " we do not have the paperwork, an account has not been created, please call back. Eventually approx XX/XX/XXXX I was able to speak with an agent at XXXX who advised they had paperwork, however I had to fill out THEIR XXXX upload to them. In the meantime I started to receive MAIL dated from the beginning of XX/XX/XXXX, that our Mortgage was Delinquent and threatening Foreclosure. I hired XXXX XXXX XXXX to STOP this misinformation and actions, and SLS were advised that XXXX XXXX XXXX rules and regulations were to be followed and that they also had to abide by my application with XXXX XXXX XXXX XXXX then started a Trial Payment plan of 3 months, XXXX, XXXX, XXXX, which we completed on Time. SLS account on the portal shows a REPAYMENT PROGRAM and BALANCE and NOT the Trial Payment Plan, and ALSO not the agreed Mortgage terms as signed notarized and returned VIA UPS XX/XX/XXXX. XXXX reported to all Credit Agencies we were delinquent 180 days, IN XX/XX/XXXX. They did not own the loan during the forbearance, nor had any payments with SLS been set up until AFTER legal services intervened. They have also reported that my 3 payments made on time are paid, unpaid, no details. Have since signed mortgage agreement to continue original Mortgage, HOWEVER statement received today XX/XX/XXXX shows the Repayment Program NOT the Return to Mortgage Payments due to start XX/XX/XXXX. Due to this, Both Mine and My Wife 's credit scores with the agencies dropped XXXX point each. We have BOTH disputed to XXXX, XXXX, XXXX, and it appears that nothing is being done. I have screenshots, letters, documentation to prove that SLS are STILL intentionally not fullfilling the process in a timely manner and due to the Credit Score Drop, we Have Creditors, now limiting our ability to get consolidation loan, pay bills, and no real resolution with both SLS and with the three agencies. Already stretched financially by having to retain legaal services, XXXX has stated that since XXXX did not Authorize my payment to them, they are suspending our account and XXXX Services. We have followed all instructions, advice and XXXX to no avail. SLS are the Cause, XXXX is unable to ensure proper business practice of XXXX, and now we are financially unable to pay for XXXX Services or anything while the disputes with credit agencies are still open or not resolved to truthful satisfaction.
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| 02/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
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I have been with XXXX XXXX XXXX for 10+ years with home mortgage and then had a home equity mortgage for 5+ years. Then in XXXX to XXXX of XXXX XXXX XXXX sold all their home loan businesses to other loan companies. While being with XXXX XXXX I always had a direct withdraw from my account and never had an issue. During this transfer of business my home loan transferred w/o out any problems and the home equity did not transfer at all with specialized loan services. Never rec 'd proper notification or any calls from this new company. Then at the end of XXXX of XXXX I rec 'd a call from XXXX XXXXXXXX XXXX XXXX ( before they totally closed this department ) she explained that they had transferred over my account to a new company and they have not rec 'd any payments- explained that I am on auto-draft and the funds have been in the account and should have been withdrawn - to find out that I needed to contact Specialized loan Services to set up. Contacted them and got all set up and all of the back month payment caught up. The rep at XXXX XXXX XXXX stated that they would handle this and would not affect my credit since this was a transfer account. Then in XXXX the funds came out for that month. Then in XX/XX/XXXX automatic payments stopped again -- called them back and was explained there was additional charges that were applied to the account and automatic withdraws stop automatically if current on the account. Paid the additional charges and reset up my automatic withdraw from my account. Since then, there has not been any additional issues.
.
Reviewed my credit report and found that I rec 'd my first late payment on my account. I have never had a late report on my credit since I started 45 years ago.
.
Contacted Specialized Loan Services and requested a review of all the issues that I had during the transition of my account from on bank to another. Rep said that they could remove the 1st late payment from my credit which they have to report after 90 days late - but since this was 5 months late, they were unable to help me.
They refused to supply me with any of the note documents that were from the XXXX XXXXXXXX XXXX or myself during this transition.
.
I got on the site for Specialized Loan Services to see what documents I could find. Found that the " Welcome Letter '' letter was sent out XX/XX/XXXX. I have been charged for 3 months of late payments prior to their welcome letter.
.
No certified letters were ever sent to the home address by XXXX XXXX XXXX or Specialized Loan Services.
.
I have requested my file to be reviewed and have been denied for the review.
.
I have attached the Welcome letter and my credit report to show this has been my only late report and need assistance for a company that can assist me in my problem or an attorney that may assist me in my situation
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| 03/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Servicemember |
|
This is a continuation Phase II for Specialized Loan Servicing ( SLS ). My first reference complaint # XXXX where documents were submitted for review.
On XX/XX/XXXX, SLS admitted to making and error concerning an overpayment of an imposed Hazard Insurance with inflated interest and late fees. SLS has the refund check that they refunded back to me in the amount of {$1100.00}. I was told Customer Resolution in Loss Mitigation at XXXX XXXX XXXX ( exhibit # 1 ) and he stated that {$1100.00} was applied to me escrow account number XXXX. XXXX said that SLS would apply XX/XX/XXXX credit of {$230.00}. Then there would be a credit balance of {$570.00} which would be applied to XX/XX/XXXX mortgage payment leaving a balance due of {$46.00}. I called and had {$140.00} reapplied according to the agreement made to clear up all monies due. I personally am not in agreement that I owe SLS any back payments since they finally admitted to the error. Per agreement I sent {$140.00} on XX/XX/XXXX ( exhibit 2 ) titled reapplying mortgage account to release the monies out of my escrow account. They accepted my payment and then turned around and took it agreement off the table. SLS sent me a notice of Intent to Foreclose on XX/XX/XXXX ( exhibit 3 ) stating that I owe {$1300.00}. SLS continues to stress me out causing my XXXX ( XXXX ) by trying to foreclose on my home after they made the agreement on XX/XX/XXXX. I am a XXXX point Veteran suffering with ( XXXX ) and a credit score below 500 because of SLS. Upon sending the Notice of Intent taking the original agreement off the table I paid {$700.00} via telephone on XX/XX/XXXX ( exhibit 4 ) for XX/XX/XXXX mortgage payment. I have been battling with SLS for almost 3 years. I could not afford to pay SLS {$970.00} for 12 months. They keep stating that they don't have any documentation from me to justify all this harassment which is not true. I've sent countless documents to ( XXXX ) and ( XXXX ). I continued thru out this battle to pay {$690.00} which is my mortgage monthly amount before they forced Hazard Insurance ( {$810.00} ) on me erroneously. Then the federal shutdown happened. Now my XXXX statement reads that I owe SLS {$1900.00} ( exhibit 5 ). I never had a problem for over 20 years with XXXX XXXX XXXX before they sold me account to SLS. As I have stated before that SLS has no disregard for mortgages and finances of people. How does Consumer Finance continue to let SLS throw us out in the street and treat us like dogs? There are countless website testimonies about how SLS operates. Does the same people that continue to harass me take our homes for resale value and profit from forcing us out in the streets and messing up our credit scores so that we won't ever be able to buy again with bankruptcy for 7 to 10 years?
Sincerely yours, XXXX XXXX XXXX
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| 03/08/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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Web |
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I recently went through a very bad divorce that devastated me emotionally and financially. Due to the liquidation of assets and monies paid through the process I began struggling to keep up with my mortgage payment and ended up defaulting. I am contacting your organization because my lender SLS has refused to open an inquiry into my situation and has failed to provide me with any information that would allow any sort of reconciliation process to begin.
I bought my property in XXXX and refinanced in XXXX into a very bad adjustable rate loan with a rate that starts at 6.97 % and can only adjust up that had a two year prepayment penalty. I have been told that these type of loans are no longer allowed because they are not " qualified mortgages '' and they are predatory and the lender issuing them is potentially liable. Even though I have this loan with a high interest rate and increasing payment I have paid as agreed on this loan for nearly 10 years. As I mentioned I went through a painful divorce which hit me hard, affecting my income and my ability to pay my bills. I had no option to refinance due to depreciation of the property and ended up falling behind on the loan.
I reached out to SLS at that time in order to try and get reviewed for in house and government programs that would give me the opportunity to get back on track with the mortgage. I spoke with agents at SLS and was told that they would be willing to help me and that the forms I needed to fill out and complete would be sent to me. After several weeks went by, I reached out again to try and get these forms sent but still could make no progress. As I got back onto my feet financially I reached out and attempted to make my regular monthly mortgage payment but was told that SLS would not accept anything other than the full amount past due.
Since that time I have been trying to get a conversation or process started with SLS that would allow me to get my rate and payment lowered and get into a more stable loan that does not constantly increase. However, I have been stonewalled and obstructed by the SLS staff and have not even had a review opened ( to my knowledge ). I am gainfully employed as a XXXX, and my live in girlfriend works as well and contributes financially. I believe that if SLS were to actually review my information they would see that I qualify for the retention programs that were funded by the government -- but the problem is I ca n't get their attention onto my case.
I realize that this is my fault and that I am behind on the loan, but I am not in a position to repay all of the late payments in one payment, which is the only option SLS has given me. I believe there are other options available, unfortunately SLS has not even given me access to these options and that is why I am filing this complaint.
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| 12/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I made a manual payment for XX/XX/XXXX monthly payment for the amount of my regular monthly payment of {$1900.00} ( I wasn't sure if I was on the automatic payment setting ) Then on XX/XX/XXXX an auto draft was done by the amount of {$1900.00}. When I realized Specialized Loan Servicing Mortgage company had done this I called to ask for a reimbursement of the extra payment or to apply it for the following month the agent said she could request it only ( didn't specified ) On XX/XX/XXXX again the auto draft was done for the monthly payment of {$1900.00} So I called SLS to ask about the requested on the extra payment and they said they already reimbursed it on XX/XX/XXXX. However I have no activity on that date in my bank statement. So I called my bank and on XX/XX/XXXX that reimbursement was made.
Sat XXXX I start receiving calls everyday until today to pay for XXXX. That doesn't make sense so I called and an agent told me to send my unedited XXXX bank statement to show the auto draft SLS did on the XXXX. So I emailed it XX/XX/22 to XXXX and waited.
No replies.
XX/XX/XXXX I called SLS to make sure I pay for XXXX and spoke with XXXX and she found out that the XXXX payment was on the limbo and I still owe for XXXX and XXXX. I asked if I can pay XXXX while the issue is under review and she said NO wait until I call you next Friday. Friday XXXX no call from her so I call back and ask to speak with her since no agent has a direct call I have to give whoever I talk to her caller ID. I finally spoke with her and she reviewed my bank statement and agree that XXXX payment was not applied to that month. Then she said I had to send a qualified written request with bank statements to their Colorado office since they don't have a phone number to call and there is no further action for her to proceed.
Monday XX/XX/XXXX I received another call from agent XXXX caller ID XXXX He called to collect XXXX payment. I spent XXXX hour explaining again the whole ordeal. He found out that {$1100.00} was applied to the escrow ( without my authorization ) I asked what do mean escrow what happened with the rest of the money? He said he would request to transfer {$1100.00} to my XXXX payment and after that he will figure out where the rest of the money is. He told me not to pay for XXXX because it will be apply to XXXX. He said he will call back. Monday XXXX he didn't call. So I call back and spoke with another agent and he couldn't get a hold of XXXX after sending him an email, notes. Right after I hung up the call, another agent called me ( I believe his name is XXXX XXXX he ask to collect over {$4000.00} that I owe. So I told him that XXXX was already figuring out what happened and he didn't even care what I said he kept cutting me off and yelling that I had to pay. Still no resolution
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| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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I am working to refinance my loan that is currently managed by Specialized Loan Servicing. When the new lender pulled my Credit History, they found that I have a 800+ credit score but also that my current mortgage is showing as in forbearance. I have never spoken to my mortgage company about a hardship situation that would require a need for assistance no less requested forbearance on my account. On XX/XX/XXXX the new leader requested I get a letter from the mortgage company showing this had been added in error and that I had continued to make my payments.
XX/XX/XXXX XXXX Spoke with agent and she informed me that due to the earthquake in my area, all accounts had been tagged with this information she agreed to send me a letter stating that I had not requested forbearance nor had I missed any payments. Additionally she would submit the necessary paperwork to remove the XXXX reporting XX/XX/XXXX XXXX XXXX Received email stating that at my request the forbearance related to Covid 19 had been removed from my account at my request. This is not what I requested nor was it factual.
XX/XX/XXXX XXXX XXXX Spoke with Agent. She stated that she could restart the process & it would take 24-48 hours to get another letter. At that point I asked for a call back from a manager. I will be honest, I was very impatient with your agent as she was disrespectful, wanted to talk over me and refused to listen. In addition to sending me the requested letter she also agreed to send documents showing that I had not skipped any payments. NONE of these three things happened.
XX/XX/XXXX Called back informed the agent that the letter was not what was agreed upon. She was very rude and said that she could request another letter but it would take 24 to 48 hours. I explained that I couldn't afford to wait that long to have their error corrected she basically said to bad. She refused to escalate the call and said that she would have a manger call back but it would also be 24-48 hours before that happened. I never received a the second letter nor did I get a call back from a manager.
XX/XX/XXXX I called back & held for 30 mins. When the agent didn't know how to handle it, she cold transfered me to a line where I held for 30 mins a before I disconnected. This happened 3 times on Thursday.
XX/XX/XXXX Call back again. Held for 30 mins and was cold transfered, held for XXXX hours before your lines closed.
Their website has no alternate contact information besides the general servicing line which is clearly not resolving the problem. I submitted an complaint to the CEO through XXXX XXXX XXXX but don't expect that to be a reliable method of resolving the problem.
Please let me know what assistance you can offer. I have spent no less than 10 hours on the phone over the last week with no end in sight.
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| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I bought my house in XXXX, the mortgage company that wants to foreclose on me is my second loan, SPS Specialized Loan Servicing. I've been curent on my first loan. XXXX XXXX owned my mortgage when I bought my house in XXXX, they sold it to XXXX XXXX XXXX, then to XXXX and now it's being serviced by SLS. The problem started in XXXX when I got a modification through Making Home Affordable program with the help of XXXX XXXX XXXX and XXXX, XXXX XXXX XXXX XXXX XXXX They both told me not to worry about the second loan, they said it was forgiven. They never gave me any paper work, I truly thought that I did not have to worry about it anymore. The second mortgage company never sent me paper work or monthly statements since XXXX regarding the second loan therefore I beleived XXXX and XXXX XXXX XXXX. But now in XXXX SLS shows up and sends me a letter of intent to foreclose on my property. i have attempted to pay of the original 2nd loan mortgage which was XXXX in payments but they said no. SLS wants XXXX and on top of that they want XXXX for interests and late fees they say I owe but I never received any monthly statements. I asked if they could help me with a modification and they sent me a letter stating congratulations you qualify for a shortsale. They did not give me the opportunity to send paper work so that they can evaluate if I qualify for a modification or any other solution. I feel that I wasn't given a fair opportunity.I spoke with XXXX from SLS at the consumer resolution department XXXX she was very rude and would not let me get a word in. XXXX said the only thing I qualify for is a shortsale. XXXX said that they dont offer loan midifications. She also said another solution is to pay XXXX plus XXXX. I don't have that kind of money, I decided to contact a lawyer for a free consultation but I can't afford to pay for a lawyer right now. They said they would charge me XXXX for a down payment and other fees on top of that, I also contacted a HUD counselor on Tuesday XX/XX/XXXX her name is XXXX XXXX. She was assigned to me as a HUD counselor.Varsha works at XXXX XXXX XXXX XXXX her number is XXXX. SLS doesn't want to give me an opportunity to keep my home. I'm flabbergasted, the second loan was gone since I did my modification in XXXX. Now they show up wanting to take my home, that I lived in with my family since XXXX, please help me reach a resolution with this company me and my family wanty to be able to keep our home. SLS doesn't want to help me they just want to take my home. i don't want to be homeless. I think there is too many homeless people in the street already. many homeowneres were helpless like me and they became homeless because mortgage companies are not willing to help. They foreclosed on their properties without any remorse of how they break families apart.
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| 05/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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My mortgage balance was $ XXXX and I had originally purchased my home for $ XXXX. When my income unexpectedly stopped in XX/XX/XXXX, I immediately listed my home for sale, as I knew I would be unable to afford my mortgage payments. As it was the height of the housing crisis and banks weren't lending, I was unable to sell my home and recover any of my equity. In XX/XX/XXXX, I was no longer able to pay my mortgage as I had no income, had exhausted my savings keeping up with mortgage payments and could not find employment. After 3 months in XX/XX/XXXX before foreclosure was initiated, I received a settlement from a class action and contacted XXXX XXXX, the servicer, to satisfy the arrears and get current, hoping that the market would recover somewhat and I would be able to sell the house. XXXX XXXX told me they would not accept the payment. It has been 10 years. I was constantly applying for hardship loan modification once I found employment since my mortgage was 6 7/8 % interest only with no success. At the ultimate foreclosure trial in XXXX, the judge ruled that since I provided evidence that corroborated the banks ' unwillingness to take my payment & avoid foreclosure, they could not accelerate the mortgage. As the market recovered, I have always had some equity in the house and found buyers to pay off the mortgage but obfuscation and withholding of information by the bank interfered with the process. XXXX XXXX kept me tied to a house I couldn't afford so that now, I am actually underwater on the mortgage. XX/XX/XXXX, a new servicer was assigned to the mortgage and I attempted to work with them on a short sale. I immediately found a cash buyer for $ XXXX when the mortgage balance they were looking for was $ XXXX. It has been 3 months of runaround. I had 2 backup offers that I lost because of the delays and runaround from the servicer. This is a nightmare. I have lost everything I invested and the bank is making almost a 100 % return on their $ XXXX investment. They claim not to receive information, misplace or lose records and plain out lie. Meanwhile, every month they are looking for an additional {$2900.00} of my equity for a mortgage payment. I have done everything I could to try to satisfy the loan. get out of a home I can not afford to maintain, and recover some of my original equity for almost 10 years. I am almost XXXX years old, raising my granddaughter alone after the death of her mother from XXXX and need to get control of my financial life. My situation is complicated but I need help and feel that there is no one to go to. The legal system failed me. The attorney 's & realtors I work with are similarly frustrated. I don't know how these banks are able to do this to a person. The only one who is losing anything is me and I could really use some help. Thank you.
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| 04/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing ( SLS ) LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX The short sale was started XX/XX/19 with SLS. On XX/XX/XXXX we were told the file was complete.
After being lied to several times on EVERY PHONE CALL, we were finally countered on XX/XX/XXXX. THE BUYER MET THE COUNTER ON XX/XX/XXXX.
On XX/XX/XXXX we were told that underwriting somehow allowed some tasks to expire in early march, requiring the file to be re-underwritten.
On XX/XX/XXXX we then filed CFPB complaint # XXXX, and subsequently were corresponding with a manager XXXX who on XX/XX/XXXX agreed that should not have happened. Keep in mind that throughout this entire process, we called faithfully twice a week and we were assured each time that it was under review and moving forward and at NO TIME were we told that it wasn't actually an open short sale. He assured us he would be working with us to quickly resolve the situation.
******Fast forward four weeks later and we are still having problems with obtaining truthful information and four weeks does not fit the definition of a quick resolution.
On XX/XX/XXXX we spoke with XXXX, who told me it had been sent to the investor and that there would be an update by Friday XX/XX/XXXX. Spoke with XXXX again on the XX/XX/XXXX and was told the same thing and asked to have a manager call me back.
Today, XX/XX/XXXX we called in and were told that they will not have an answer anytime soon, that the clock started over on the XX/XX/XXXX when we sent in the last document and now they have 30 MORE days to render a decision. The rep today was rude, refused to escalate file further and refused to allow me to speak to any manager. We did subsequently receive a call from XXXX who says he escalated the issues to his manager and the processing teams manager. Which we appreciate, but doesnt rectify or solve our current problem of being continually and purposefully given inaccurate and outright false information. In passing along all the false information we have been given to the buyer, we have lost the buyers trust and faith. Here we are nearly two full months after the buyer accepted and met all terms dictated by SLS, and we havent even passed processing on this file.
SLS continually makes up document requests in an attempt to milk the servicing fees out of the investor, XXXX XXXX. They are defrauding the investor.
I want SLS to be investigated for these continual and deceptive communications. I want the short sale approval letter that we should have gotten shortly after the buyer accepted SLSs counter offer on XX/XX/XXXX. In addition, I want all employees in the loss mitigation department to be properly trained in how to read, and communicate accurately, the status of loss mitigation files.
CC : 1. XXXX XXXX 2. XXXX 3. XXXX XXXX
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| 01/22/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX, I received a letter from Georgia Mortgage assistant that I will need to have SLS sign a Workout Agreement to be considered for Partial Reinstatement. I emailed the letter to SLS on Tuesday, XX/XX/XXXX to XXXX. I spoke with XXXX XXXX number XXXX, he stated they received the letter and transferred me to the loss mitigation team. I spoke with XXXX and I told him I would complete a request for Mortgage Assistance. The Mortgage Assistant application, workout agreement and other supporting documentation was sent on received on XX/XX/XXXX. On Wednesday, XX/XX/XXXX, HUD counselor XXXX XXXX and I spoke with XXXX, SLS representative concerning documentation received from Georgia Mortgage Assistance for Partial HAF Agreement to loss mitigation department. I informed him that I completed an application for Request for Mortgage Assistance on XX/XX/XXXX and I must have the Loss Mitigation Manager complete the Partial HAF Mortgage Agreement to be considered for HAF Assistance. The letter states they will pay {$50000.00} ; however, SLS will have to sign the agreement for the remaining balance of {$16000.00}. He stated he could not transfer me to the manager because they were busy with other applicants. He also stated I was denied the loan modification because of the amount of {$65000.00}. I informed him that if SLS signs the workout agreement that will help me stay in my home because I received a letter from SLS and attorney that the have stated the foreclosure process. He attempted to transfer us to the department and also gave us telephone number XXXX to call if we get disconnected. I left message and have not received a call back. I have been attempted to get a modification from this organization since XX/XX/XXXX. It seems as if they do not want to assist me in the reinstatement of my home. I lost my job with XXXX on XX/XX/XXXX. As I stated to SLS, I would like to stay in my home. The main reason that caused me to be late on my home is loss of job and income. XX/XX/XXXX, I found new employment. In XXXX, XXXX XXXX XXXX, certified HUD counselor, called on my behalf to speak with SLS and he was informed that I was denied modification because I defaulted on a modification. This is untrue. On XX/XX/XXXX, I spoke with XXXX, and she stated they were unable to provide modification because they could not apply the amount owed onto the back of the loan and it was nowhere SLS can put the monies owed. Also, XXXX stated I had a loan modification in XXXX and XXXX. I have made payments to SLS until XX/XX/XXXX ; however, they state I owe for XXXX. I feel my account has been mishandled by SLS. Georgia Mortgage Assistance is willing to assist with getting me back on track with my mortgage ; however, SLS is stalling. Please assist me with this matter. I do not want to loose my home.
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| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX XXXX : XXXX XXXX LOAN ( XXXX ) ~SLS LOAN ( XXXX ) RE : FRAUDULENT XXXX XXXX/XXXX XXXX/SPECIALIZED LOAN SERVICING INVESTORS HOME RETENTION GUIDELINES I contracted a 30 year mortgage loan of {$540000.00} with XXXX XXXX in XXXX guaranteed by the United States Government agency , Fannie Mae/XXXX XXXX to purchase a house in New XXXX , NY XXXX.
In XXXX, XXXX XXXX secretly sold my mortgage to a private Investors, XXXX without informing me ; until XXXX when I came to find out from Court Documents from XXXX XXXX.
I protested then, and was informed by XXXX XXXX that it would not affect me adversely and was the usual practice in the industry. XXXX XXXX elected to keep the role of Loan Servicer, after selling my loan to XXXX Investors.
The borrower discovered recently that XXXX XXXX unilaterally sold my loan to XXXX Investors so as to remove the US Government agency, FANNIE MAE/XXXX XXXX guarantee that protect me against hostile predatory practices, without informing the borrower, and benefit from the CARES ACT and other provisions to alleviate the sufferings of Americans due to the Pandemic.
The borrower would have elected to refinance the loan from another lender with the cover of the US government guarantee through Fannie MaeXXXX XXXX and benefit from the CARES Act ( para. 7 of Exhibit ) In XX/XX/XXXX, XXXX XXXX transferred the loan servicing, to Specialized Loan Servicing ( SLS ). XXXX XXXX also transferred my application for loan modification to SLS.
SLS approved a strange retention program, which added a new balloon loan of {$380000.00} to the existing mortgage ( bringing the total loan to {>= $1,000,000} compared to the original loan of {$540000.00} ; and recall {$520000.00} had already been paid by the borrower towards the repayment of the mortgage ) as a condition for signing and extending the loan repayment from 30 years to 40 years.
The borrower could not sign the so called approved retention program ; without the removal of the additional loan of {$380000.00}.
In view of this anomaly, the borrower raised a petition to CFPB in XXXX, XXXX.
In the response to CFPB dated XXXX XXXX, XXXX ( see Exhibit attached ), paragraph 7, SLS stated that : 1 ) The Cares Act and other applicable United States Acts to protect consumers are not applicable to this loan, because it is no longer owned or guaranteed by a government entity- Fannie Mae/XXXX XXXX . It is now governed by the Investors Guidelines-XXXX XXXX XXXX, XXXX XXXX, as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX.
XXXX XXXX The XXXX Investors guidelines have their tailor made modification that does not consider income or expenses in the review process unknown to the borrower. Meanwhile the borrower was made to submit their documentation on income and expenses in the loan modification application.
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| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I made a mortgage payment in the amount of {$1500.00} to XXXX on XX/XX/XXXX, via ACH payment. At this time, my loan was being transferred to Specialized Loan Servicing. Realizing I should have waited to pay directly to SLS, I contacted XXXX about the payment. They assured me they would forward the payment to Specialized Loan Servicing. I contacted SLS regarding the matter. I was advised by SLS not to make an additional XXXX payment, as it would be applied when transferred to them. After waiting for an extended period of time, I contacted Specialized Loan Servicing to see why the payment hadn't been applied yet. SLS claimed they never received the payment. XXXX provided me with a copy of bulk check number XXXX with FedEx tracking XXXX, and claimed that my {$1500.00} payment for XX/XX/XXXX was included in that check to SLS. I contacted SLS again and gave them the information. They insisted they had not received it but would open up a dispute with the information I had provided. After several failed attempts to resolve the issue with customer service directly, I wrote a formal notice of error to Specialized Loan Servicing. I provided them the information given to me by XXXX that showed the payment had been received and deposited. After conducting their research, they provided an official statement claiming that they did not receive any payment, and that there was no error on their part. I then submitted a formal notice of error to XXXX advising that Specialized Loan Servicing conducted research, and concluded no error on their part. XXXX responded again stating that the payment had been forwarded to Specialized Loan Servicing, and this time provided me with a redacted copy of the itemized account list contained in the bulk payment.
I have evidence that the check with my specific payment was received, signed for, and deposited by Specialized Loan Servicing, yet they refuse to apply it to my account or refund it to me as requested in my formal letter to them.
While my payment was being disputed with SLS, I continued to make on time payments for XXXX, XXXX, and so on. I was told I did not have to repay the XXXX payment while it was under dispute. Nobody contacted me to advise the dispute was over. This labeled my XXXX payment as late. My XXXX payment was instead applied to XXXX, and my XXXX payment was applied to XXXX. I contacted their customer service multiple times trying to resolve the missing payment with no resolution. Once I discovered the dispute was closed, I made an additional payment to cover XXXX and avoid penalty. It wasnt until I requested my mortgage insurance be removed after the new year of XXXX that I discovered they had labeled XXXX, XXXX, and XX/XX/XXXX payments as late. Because of these late payments, SLS has refused to remove mortgage insurance.
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| 02/26/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I am disputing the total amount outstanding on a home equity loan written by XXXX and serviced by Specialized Loan Servicing ( SLS ). I have been trying unsuccessfully to get a transactions history on this account and a copy of the original note for more than two weeks now. My understanding is that XXXX still holds the home equity loan ( I receive my tax documents from XXXX ) but that SLS handles payment, customer service and account inquiries for XXXX. I called XXXX regarding the account history and original loan documentation, I was informed that they could not help me and I would have to contact SLS. When I contacted SLS more than XXXX weeks ago, the representative I spoke with said that she placed an order for the account history and original note paperwork, and I could expect to receive it via USPS within a week. When I called SLS back today to inquire as to the status of the history and the copy of the note, I was informed by a different representative that the initial request made two weeks ago was " invalid '' and nothing had been ordered. When I asked why I was not notified, she indicated that it was not their policy to advise customers of invalid orders, she was sorry for the delay, but there was nothing she could do except try and submit the request again, which could take an additional two weeks for processing and delivery. I explained to her that the loan was coming due in 45 days and I needed this history, along with a copy of the original note from 10 years ago, as soon as possible because I was disputing the amount outstanding. She reviewed my account, and provided a verbal history of the account : when the home equity loan was originated, the initial draw amount, the interest rate, etc. The original draw amount and interest rate did not align with my recollection, and I indicated this to her. She responded by saying that she was " not in the business of falsifying documents '' ( I never suggested that she falsified any documents - I simply requested information about the account ) and my recollection must be incorrect and my records were incomplete, otherwise I would not be requesting a copy of the note and the history in the first place.
I do not dispute that there is a balance on this home equity account. I do, however, dispute the total amount outstanding, the adjustable rate ( my recollection is that the original note was for a fixed rate ), and the fact that SLS is characterizing the loan as a HELOC - my original understanding was that this was NOT a line of credit, and I would like to see all transactions ( payments and draws against the line of credit ) to verify the amount outstanding to pay off and close this account. I am simply asking for information about my account, and SLS is making it extremely difficult to obtain this information.
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| 05/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS Mortgage ... XXXX XXXX XXXX XXXX XXXX $ XXXX. They put payment into suspense.
Never short even with increase in escrow payment comes to {$2300.00}.
I have made at least 10 call tickets and had conversations with just as many agents beginning XXXX of XXXX. NO HELP WHATSOEVER.
XX/XX/XXXX - Called to question the large increase in payment. Escrow calculation was provided. Incorrectly calculated. Agent apologized and said it would be corrected, no problem.
XX/XX/XXXX - Statement arrived with incorrect amount due, but we knew SLS was fixing it.
XX/XX/XXXX - Statement arriving again with wrong amount. Called agent again - told me a " ticket '' was being created to address the issue. They said the payment was lost. I had to provide proof of payment by sending requested documentation to XXXX. Rec 'd email stating docs were received.
XX/XX/XXXX - I called to check. This agent said a " ticket '' was never created previously. They said the only thing that was noted was a request to waive penalty. This agent created another " ticket '' to fix the " missing payment ''. I was assured it would be corrected, no problem.
XX/XX/XXXX - Statement arrives - NOT fixed.
XX/XX/XXXX - Called agent. Stated the other ticket was closed because now they said that XXXX payment wasn't missing! ANOTHER " ticket '' was opened for a " missing '' XXXX payment. Agent said shouldn't be an issue anymore. It will take 3 - 5 days to correct the problem.
To this day, SLS has not corrected the problem.
***Big Picture : Old mortgage amount XXXX. New mortgage amount after escrow ( corrected ) {$2300.00}. WE SENT {$2400.00} EVERY MONTH 4 TO 5 DAYS BEFORE DUE DATE. NEVER LATE, ALWAYS PAID MORE THAN THE PAYMENT DUE. *** XX/XX/XXXX STMT Due XXXX {$2300.00}. No issues PAID {$2400.00} XX/XX/XXXX for XXXX.
XX/XX/XXXX STMT Due XXXX {$2300.00}. No issues PAID {$2400.00} XX/XX/XXXX for XXXX.
NEW PAYMENT WITH NEW ESCROW AMOUNT {$2900.00} ( INCORRECTLY CALCULATED. THEY EVENTUALLY FIXED THE ESCROW AMOUNT ).
XX/XX/XXXX STMT Due XXXX XXXX ( WRONG AMOUNT ) PAID {$2400.00} XX/XX/XXXX for XXXX SLS PUT XX/XX/XXXX PAYMENT IN SUSPENSE CAUSING THE STATEMENTS FROM HERE FORWARD TO SHOW PAST DUE BALANCE!
( THEY CORRECTED ESCROW - NEW PAYMENT AMOUNT TO {$2300.00} ).
XX/XX/XXXX STMT Due XXXX {$2300.00} + PAST DUE AMOUNT {$2300.00}. PAID {$2400.00} XX/XX/XXXX for XXXX THEY PUT XX/XX/XXXX IN SUSPENSE.
XX/XX/XXXX STMT - Due XXXX {$2300.00} + PAST DUE AMOUNT {$2300.00}. PAID {$2400.00} XX/XX/XXXX for XXXX.
XX/XX/XXXX STMT Due XXXX {$2300.00} + PAST DUE AMOUNT {$2300.00}. PAID {$2400.00} XX/XX/XXXX for XXXX.
XX/XX/XXXX STMT Due XXXX {$2300.00} + PAST DUE AMOUNT {$2300.00}. PAID {$2400.00} XX/XX/XXXX for XXXX.
Continues to present day. SLS has yet to fix the problem. Had to contact an attorney.
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| 05/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XXXX, UNITED STATES OF AMERICA BUREAU OF CONSUMER FINANCIAL PROTECTION versus SLS File No. XXXX put SLS under a consent order to comply with proper foreclosure procedures. The State of Colorado ( where this property is located ) found SLS RESPA violations including rushing a foreclosure sale when the property owner had protections.
In violation of this consent order, SLS is trying to, again, rush a foreclosure for the property attached to this complaint without even providing a valid proof of claim or contacting the owner.
You wrote an article on the SLS consent decree here : https : //www.consumerfinance.gov/enforcement/actions/specialized-loan-servicing-llc/ Specialized Loan Servicing ( SLS ) acquired a loan from XXXX XXXX XXXX XXXX XX/XX/XXXX that was in active litigation. I have attached some of the notarized correspondence sent to XXXX to make it clear that SLS purchased debt from XXXX during active litigation that was never validated nor had proof of claim.
The home transferred ownership to a new owner several months prior to SLS acquiring the XX/XX/XXXX account. The new owner rents to a tenant. In a recorded phone call, SLS stated they have a lien on the property ( see attachment ) however I could not find evidence of that with the XXXX of XXXX.
Within less than 60 days of acquiring the loan, the period when there is a stay on mortgage lates, SLS began aggressive collection procedures against the tenant - not the new owner under the threat of foreclosure.
SLS threatened and harassed the tenant, including with a site visit ordering the tenet to call SLS without contacting the new property owner. The tenant has received at least 4 foreclosure notices during the month of XXXX in her name ( not the owner 's ) still within 60 days of SLS acquiring the account.
SLS was informed of the new owner but functions as if they were not aware of the ownership transfer. SLS has shown no evidence of contacting the new owner. In an effort to remedy the problem, a USPS negotiable instrument at {$210000.00} was sent as a settlement offer.
SLS has not shown proof of claim, is not on the deed or title with the XXXX of XXXX, and ignored the fact that they bought the debt from XXXX whereby the previous owner rescinded all signatures from the mortgage agreement.
SLS is attempting to extort the tenet by sending a bill for over {$7000.00} in her name under the threat of foreclosure. The payment was {$840.00} prior to the mortgage transfer whereby the XXXX and XXXX bill, if valid, would have been {$1600.00} - not over {$7000.00}. Part of the coercive payment SLS is trying to force the tenet to pay is for the purchase of insurance through SLS when the tenant has insurance.
SLS has created a bill from XX/XX/XXXX even though they just acquired the account XX/XX/XXXX.
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| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX XXXX : XXXX XXXX LOAN ( XXXX ) ~SLS LOAN ( XXXX XXXX RE : FRAUDULENT WELLS FARGO/HSBC INVESTORS/SPECIALIZED LOAN SERVICING INVESTORS HOME RETENTION GUIDELINES I contracted a 30 year mortgage loan of {$540000.00} with XXXX XXXX XXXX XXXX guaranteed by the United States Government agency , XXXX XXXX XXXX to purchase a house in New XXXX XXXX NY XXXX.
In XXXX, XXXX XXXX secretly sold my mortgage to a private Investors, XXXX without informing me ; until XXXX when I came to find out from Court Documents from XXXX XXXX.
I protested then, and was informed by XXXX XXXX that it would not affect me adversely and was the usual practice in the industry. XXXX XXXX elected to keep the role of Loan Servicer, after selling my loan to XXXX Investors.
The borrower discovered recently that XXXX XXXX unilaterally sold my loan to XXXX Investors so as to remove the US Government agency, XXXX XXXX XXXX guarantee that protect me against hostile predatory practices, without informing the borrower, and benefit from the CARES ACT and other provisions to alleviate the sufferings of Americans due to the Pandemic.
The borrower would have elected to refinance the loan from another lender with the cover of the US government guarantee through XXXX XXXX XXXX and benefit from the CARES Act ( para. 7 of Exhibit ) In XX/XX/XXXX, XXXX XXXX transferred the loan servicing, to Specialized Loan Servicing ( SLS ). XXXX XXXX also transferred my application for loan modification to SLS.
SLS approved a strange retention program, which added a new balloon loan of {$380000.00} to the existing mortgage ( bringing the total loan to {>= $1,000,000} compared to the original loan of {$540000.00} ; and recall {$520000.00} had already been paid by the borrower towards the repayment of the mortgage ) as a condition for signing and extending the loan repayment from 30 years to 40 years.
The borrower could not sign the so called approved retention program ; without the removal of the additional loan of {$380000.00}.
In view of this anomaly, the borrower raised a petition to CFPB in XXXX, XXXX.
In the response to CFPB dated XXXX XXXX, XXXX ( see Exhibit attached ), paragraph 7, SLS stated that : 1 ) The Cares Act and other applicable United States Acts to protect consumers are not applicable to this loan, because it is no longer owned or guaranteed by a government entity- XXXX XXXX XXXX XXXX It is now governed by the Investors Guidelines-XXXX XXXX XXXX, XXXX XXXX, as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX.
2 ) The XXXX Investors guidelines have their tailor made modification that does not consider income or expenses in the review process unknown to the borrower. Meanwhile the borrower was made to submit their documentation on income and expenses in the loan modification application.
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| 01/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have a massive issue with my new servicer SPECIALIZED LOAN SERVICING, LLC They are a big scam who are trying to foreclosure on my home illegally with fraudulent practices and intent.
I HAVE A SCHEDULED FORECLOSURE SALE DATE SET FOR XX/XX/XXXX.
I recently had my loan transferred over from XXXX XXXX who Ive been working with to achieve a loan modification. On XX/XX/XXXX XXXX XXXX representative advised us that our loan modification packet was deemed completed and it was sent to underwriters for review and could take up to 30-days for the review. Next thing I know I receive a letter from SPECIALIZED LOAN SERVICING, LLC saying that they are the new loan servicer while I was still in the loan modification review and with no response from XXXX XXXX regarding the review. SPECIALIZED LOAN SERVICING, LLC said that they sent out their welcome letter on XX/XX/XXXX. Once I received the welcome letter I quickly put together a request for mortgage assistance forms and all necessary documentation to have a complete packet and mailed it out on XX/XX/XXXX. SPECIALIZED LOAN SERVICING, LLC said they have received all my documents on XX/XX/XXXX. A representative at SPECIALIZED LOAN SERVICING, LLC advised us that they will not review the request for mortgage assistance due to the sale date being too close and that they would of needed 45-days prior to the sale date to be reviewed. 45-DAYS FROM XX/XX/XXXX IS XX/XX/XXXX. I was not even aware that my loan was transferred 45-days from the sale let alone given any time what so ever to have a chance to be reviewed for a loan modification. SPECIALIZED LOAN SERVICING, LLC does not care about me or my willingness to work with them and achieve a loan modification, pay my mortgage and live a quiet life for once in a very long time. SPECIALIZED LOAN SERVICING, LLC are not willing to work with us at all, they are scamming me of my chance for a loan modification. All SPECIALIZED LOAN SERVICING, LLC want to do is sell my home. I feel like XXXX XXXX and SPECIALIZED LOAN SERVICING, LLC strategically transferred the loan so that the time frame would put us in a 45-day before sale bracket and not allow us even a shot at a review. This was done to just sell my home away.
On XX/XX/XXXX I was in review with XXXX XXXX.
On XX/XX/XXXX I received a welcome letter from SPECIALIZED LOAN SERVICING, LLC.
On XX/XX/XXXX I mailed out my loan modification request for mortgage assistance packet.
On XX/XX/XXXX SPECIALIZED LOAN SERVICING, LLC received my loan modification request for mortgage assistance packet.
On XX/XX/XXXX is my foreclosure sale date.
If SPECIALIZED LOAN SERVICING, LLC continues to foreclose on my property they will be in violation of the CALIFORNIA HOME OWNERS BILL OF RIGHT ACT and definitely other laws for wrongful foreclosure.
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| 09/20/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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On XX/XX/19, I received a letter from XXXX XXXX XXXX informing me that they were transferring my HELOC to a new company called Specialized Loan Servicing LLC ( SLS ) as of XX/XX/19. I was not behind or late with any payments, in fact, I was paying an extra $ XXXX and the payment was due on the XXXX and I would mail it on or around the XXXX. To date ( XX/XX/19 ) I have NEVER received anything in the mail from the new company.
On XX/XX/19, I called Specialized Loan Servicing asking where my statement was that was due XX/XX/XXXX. I was told that because they just got my loan turned over to them, and they have 60 DAYS to process it, I would have to wait until XX/XX/XXXX and make a double payment PLUS pay the extra interest accruing. They also told me that XXXX had sent me a statement for them. XXXX had sent the statement but it had XXXX 's acct # on it and their address. So I asked the guy to give me the new loan number and confirmed their address was the one XXXX had provided in their letter. I hung up & wrote the check, included the XXXX remittance with the NEW acct number on it & the check, and mailed it to SLS the next day.
So now it's a month later, XX/XX/19 and and I STILL have NO STATEMENT - or any other contact - so I can pay SLS. I called them today ( XX/XX/19 ) & spoke to XXXX XXXX # XXXX. I asked her if they had mailed my XXXX statement yet because I still didn't have it. XXXX told me they COULDN'T mail me a statement because my loan is a HELOC. " So? '' I replied. " We can't tell you what your payment is every month, you have to call in and ask so we can tell you what it is at that minute and then make the payment right then and there over the phone. '' SERIOUSLY?!?!?! I've had 3 HELOCs over the past 25 yrs and ALWAYS gotten a monthly statement. I argued with her for another 5 mins asking over and over for a statement and she also told me that they have 60 DAYS to get my account up & running. I finally gave up and hung up.
My letter from XXXX dated XX/XX/19 said SLS would 'send a letter in the next FEW wks with my new acct #, pymt address. ' The letter also said SLS would 'support my account needs, including STATEMENTS, billing, payment processing ... ... ' I also didn't have my statement from XXXX XXXX for my home owner 's insurance due XX/XX/19. So I called them yesterday and was told that it was sent to Specialized Loan Servicing per their request since they are my new MORTGAGE COMPANY. Since when is a HELOC loan responsible for paying home owners ins since there is no escrow acct and I still have a 1st mortgage? SLS couldn't contact me but they did contact my ins co.
I don't know who this 'fly-by-night ' company is but they need to be shut down. They have no idea what they are doing and shame on XXXX for contracting with them.
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| 01/30/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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In regards to the original complaint # XXXX that was closed before the appropriate feedback response that I attached was provided. The appropriate requested resolution has not been reached under HUD XXXX.
In response to the XX/XX/XXXX SLS response on complaint # XXXX please note below. XXXX ) The Agreement ( offer ) that was sent on XX/XX/XXXX was invalid as the FHA loan was still in CARES ACT Forbearance period. 2 ) As Forbearance was ending XX/XX/XXXX, there was a need to come to an agreement with Mortgage relief options established in the CARES Act which fall under FHA XXXX XXXX waterfall for FHA-insured Loans XXXX The appropriate XXXX Recovery options were never sent in compliance with the FHA XXXX XXXX Loss Mitigation Options before the XX/XX/XXXX Letter. XXXX ) Therefore, Letter that was sent on XX/XX/XXXX, was a form of illegal discrimination under the Fair Housing Act and did not comply with the CARES ACT and/or HUD Law Recovery requirements. XXXX ) SLS claims they responded appropriately to inquiries when in fact XXXX ( HUD ) had an outstanding inquiry we were awaiting response to the on the XX/XX/XXXX letter that were never responded to by SLS. There was an inquiry made by XXXX XXXX HUD ) regarding the if the interest rate could be adjusted to be in line with a previous interest rate offered of 3 % for XXXX Months. XXXX ) The letter on XX/XX/XXXX, saying no longer being reviewed should have not been sent at this time as the SLS did not provide the appropriate response to the outstanding inquiry prior, and a good faith payment was made. XXXX ) The Letter from XX/XX/XXXX was not another modification agreement that complied with HUD XXXX it was a Stand-Alone partial claim. XXXX ) Again, the SLS letter from XX/XX/XXXX was not modification agreement that complied with HUD XXXX it was a Stand-Alone partial claim. XXXX ) In the letter dated XX/XX/XXXX SLS said they left a message with my authorized party XXXX ( HUD ) on XX/XX/XXXX in which I was never notified by the HUD office by phone or email. In addition, I never gave SLS the authority to contact XXXX ( HUD ) by outbound call if that is the case. She was added to call inbound for information on the account. They should be calling me on the number listed on the account unless directed otherwise. I also sent this follow up request to SLS Fax which they received on XX/XX/XXXX XXXX. XXXX ) Please have SLS send the appropriate Modification in compliance with FHA HUD XXXX ( Includes Modified Payment + Partial Claim ) not a Stand-Alone Partial claim. A XXXX XXXX XXXX Modification would establish an affordable monthly payment, resolve the outstanding mortgage payment arrearages, and permanently modify the first mortgage monthly payment so the Partial Claim can eventually be paid off.
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| 01/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I received notification that XXXX XXXX was transferring my loan to Specialized Loan Servicing on XX/XX/XXXX. I requested a payoff from my second mortgage XXXX XXXX whom required a wire transfer to pay off my second loan. On XX/XX/XXXX through XXXX XXXX I wire transferred {$450.00} to XXXX XXXX 's account number. The XXXX XXXX clerk listed XXXX XXXX XXXX XXXX as the beneficiary. The tracking number was XXXX. The wire transferred was delivered. XXXX XXXX inadvertently accepted the wire transfer from XXXX XXXX and applied the payment to my mortgage. It is unknown how the payment was applied as neither XXXX XXXX or SLS have provided a payment history. On XX/XX/XXXX my loan was transferred to SLS. The {$450.00}, according to XXXX XXXX was transferred to SLS. SLS has claimed that they had the funds but were not applied to my XX/XX/XXXX payment. According to SLS an investigation regarding the wire transfer was opened. On XX/XX/XXXX, in a phone conversation, I paid the remaining {$780.00} to make my loan current for the month of XXXX. On XX/XX/XXXX I sent a certified letter to SLS regarding the wire transfer and discrepancy in how it was applied to my loan. The letter was to arrive on XX/XX/XXXX. The same day I mailed a check for my XX/XX/XXXX payment in full to a separate XXXX XXXX for SLS ( certified receipt XXXX, confirmed delivery ). The payment was received and SLS rather than depositing my check withdrew the money from my account as an ACH payment. The money was withdrawn on XX/XX/XXXX from my XXXX XXXX XXXX account ( check number XXXX ) I did not and have not authorized any ACH payments with SLS. I received an email confirmation that the payment was received. On XX/XX/XXXX I contacted SLS again to resolve the status of my loan and address my letter. SLS then told me that my {$450.00} was applied to my XXXX payment ( as an autopost ), but now my {$780.00} payment had been applied to my principal as it was a partial payment ( as a curtailment ). I informed XXXX that the representative never informed me that my payment would be applied to my principal but that we had an in-depth conversation regarding that this payment would make my monthly payment current. I was never requested on informed XXXX XXXX or SLS that I wanted to make an additional payment toward my loan at any point in time. According to my financial records, my XXXX payment should be current and my XXXX payment was paid by check. According to SLS 's online history of my account the XXXX payment in the amount of {$1200.00} has NOT been credited or received by SLS. All payments have been made to both XXXX XXXX and SLS and my account is current. It is my belief that SLS is attempting to foreclose on my home and committing fraudulent acts with criminal intent.
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| 04/17/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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XXXX XXXX XX/XX/XXXX To Whom It May Concern : RE : Please help to stop Foreclosure and Reinstatement the second Mortgage ( HELOC ). ( Predatory Lending Practices ) - PLEASE Grant a trial modification for THIS 7-YEAR plus LENGTH of the HELOC.
I have been purchased and stayed in this property, located XXXX XXXX XXXX XXXX XXXX, CA XXXX since XXXX. During XXXX, I have modified the first loan for this property. The first mortgages of the modification have been successful while the HELOC has been denied and the debt of {$110000.00} has put on an invalided situation by Loan Services. SLS ( Specialized Loan Services ) has played a " buy-time '' strategy to delayed and ignore to coordinate and have sincerely helped me to get throughout the HELOC modification. Their strategy to wait for the market turnaround and forces me to foreclosure.
In many past years, I have to keep submitting many application packages and never receive any response. I do not they pretend to set up a wrong my mailing contact address during years and they sent to wrong address that I never receive any things until the representative accidentally disclose it to be the year of XXXX ( Mr. XXXX ) Beginning of XXXX month XXXX, I have received a notice of Office the District Attorney of XXXX XXXX County : " A notice of Default ''. was recorded against the property and it is now in foreclosure. I also received a few mails from SLS, LLC and XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX.
disclosed that the on-going modified debt ( HELOC ) is now valid. They have the right to open this case now and process to foreclosure my primary home. I was extremely confused and frustrated very much BUT I must fight to keep it and willing to cooperate with the Services, or Investor and agencies to come up with the solution.
I did send email, mail, fax to ask the SLS and Investor to maximize lower the rate to 2 % and 40-year-term or to forbear the plan of HELOC. I also contacted a few lenders who willing to lend me an original amount of HELOC debt to pay off, if Specialized Loan Services or/and Investor willing to help me in forgives of past dues or/and fees. Until now I have not received any replies from Specialized Loan Services. I called the Representative is not available, and the Operators told me their policy does not allow them to text or email. I must be waiting their phone call or I must call back.
Email is a very potential key for quick responses BUT crucial pieces of evidence in writing.
In advance, Thank you for the consideration, valuable time, and sincerely helps. I look forward to hearing from your office.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Mr. XXXX XXXX CEO Loan : XXXX
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| 09/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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To Whom It May Concern, On XX/XX/XXXX, we received a letter from Specialized Loan Servicing, hereinafter referred to as SLS, that they were taking over the mortgage servicing of our consumer credit transaction. At the time we received that letter, our consumer credit transaction ( debt obligation ) was in default and contractually due for the XX/XX/XXXX payment. At that time, SLS did not have a legal and valid assignment to it prior to attempting to collect on our debt obligation in violation of California Fair Debt Collection Practices Act, hereinafter referred to as the Rosenthal Act, California Code of Civil Procedure, section 1788.13 ( l ). The chain of title leading up to who SLS says is the beneficiary of our debt obligation is flawed and void. We adamantly dispute the assignments that have been recorded in the county recorder 's office. Unaware of SLS violations under the Rosenthal Act at that time, we made attempts to secure a suitable loan modification agreement and we resumed making payments. After years of trying to secure a suitable permanent loan modification agreement, SLS denied us and we once again stopped making payments in XX/XX/XXXX. We have been recently made aware that SLS is not our creditor nor are they representing an entity that is our creditor. SLS is attempting to collect on a debt without the legal right or ability to do so in violation of the Rosenthal Act, California Civil Code section 1788.17. In their illegal collection attempts, SLS has filed a Notice of Default and a Notice of Trustee 's Sale due to non-payment on the debt obligation. The filing of these foreclosure documents are in itself a violation of the Rosenthal Act, California Civil Code section 1788.13 ( j ). SLS has misrepresented to us the status of the debt, the ownership of the debt, the amount of the debt, they are attempting to collect illegal fees and costs not authorized by the law or the contract, they have misrepresented amounts owed to the escrow account, they have assessed illegal foreclosure fees, and they have repeatedly threatened to foreclose on our property if payment is not made. Only creditors and/or their authorized agents may commence and complete a foreclosure in California. These are all violations under the Rosenthal Act, California Civil Code section 1788.13 and 1788.17. We have taken this matter up with the judicial system, however, Defendants are trying to disregard this matter judicially and so far they are getting away with it. We are filing this complaint in an effort to use all resources available to us as we continue the matter in the judicial system. SLS is blatantly disregarding federal and state laws and they should be held accountable for their actions. Their conduct is unlawful, unfair and deceptive.
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| 03/03/2022 |
Yes |
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- Trouble during payment process
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Web |
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Due to my late brother 's sudden death, I had to take over his affairs and pay his final bills, This was done at the expense of my being unable to pay my mortgage and granted a COVID-Relief Plan. Before the Relief Plan ended on XX/XX/XXXX, I applied for a loan modification on XX/XX/XXXX. In the meantime I sold my brother 's property on XX/XX/XXXX. However, the closing fell through four times, before finally closing on XX/XX/XXXX. Once I received the funds, on XX/XX/XXXX, I contacted SLS, to get the total past due amount owed, on my mortgage account. It took one week to receive this " past due amount '' to bring it current. On XX/XX/XXXX, I was given the total amount due, and immediately sent the {$6000.00} by Registered Mail to SLS in XXXX XXXX, CO. I received notification that it was indeed received, on XX/XX/XXXX, ahead of the XX/XX/XXXX deadline date on which the stated amount would expire at midnight on XX/XX/XXXX. However, when I called today, in response to a statement that does NOT reflect my {$6000.00} payment and there is now an additional charge of {$330.00} on that account which is due. When I questioned the agent as to WHAT this was for, she stated, {$300.00}. property inspection fees and {$2.00} inspection fees. No mention of WHAT the additional {$30.00} was for.
In the first place, I have NEVER received ANYTHING from SLS stating that they were sending my home to Foreclosure. NOTHING whatsoever. They are required to SEND ME that information, by law, but to date, I have received NOTHING on this. Instead, they have charged my account an additional {$330.00} and I am DISPUTING that amount. The total amount that I paid, {$6000.00} included ALL fees and that amount was GOOD through XX/XX/XXXX. I PAID that amount in full, on XX/XX/XXXX and immediately sent it by Registered mail, on XX/XX/XXXX. I received confirmation that it had been received on Friday, XX/XX/XXXX at their XXXX XXXX, CO location. There should be NO FURTHER charges to this account. NO property inspection fees were ever done, as it had just been referred to Foreclosure on XX/XX/XXXX. I called on XX/XX/XXXX to get the total past due amount to send. I was told that it takes one week to generate that amount. I paid the {$6000.00} amount in FULL on XX/XX/XXXX and it was received on XX/XX/XXXX and I should be given credit for that amount. No further amount is due on this account. I do feel that I am being harassed by this SLS because I am a XXXX XXXX and SLS knows that they can " Get away with doing this ''. PLEASE help me put a STOP to this abuse and harrassment of XXXX by SLS.
No wonder this Specialized Loan Servicing has such a bad reputation for taking advantage of Mortgagees. Just read their Reviews. It is NOT right to treat mortgagees in this manner.
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| 02/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Due to job loss coupled with mounting medical expenses, In late XXXX, we called our servicer, XXXX XXXX XXXX XXXX, requesting for a loan modification. Based upon our estimates, we needed a {$300.00}. Reduction from our current {$2800.00}. Payment. We requested that our 6.5 % interest rate loan be modified. They stated, they could not help us apply for a loan modification unless we missed two payments. We followed their advice, called back applied and was granted a temporary loan modification of {$150.00}. Less our original mortgage amount. We were told, if we paid it on time for one year, we'd be granted a permanent modification. We were successful in doing so. After a year we applied again for a permanent solution. We were told to keep paying our temporary modification while they decided the outcome. Six months went by, we paid on time, however what we got next was not a modification but a Notice of Default. We were told that the servicer has granted us the modification, that we " fit their requirements '' but the private investor on the backend did not agree. Shocked, we sought legal council.
Lawyer said, why are you still paying them, they are foreclosing on you, a date has been set. Stop paying them! We also learned we were a MERS loan and had been robo-signed.
We pursued a lawsuit against them based upon lawyers suggestion. When our case came to trial, unfortunately we were unaware that our lawyers law firm was being investigated for embezzlement and our lawyer was being sued for sexual-harassment charges. At the time of our case our lawyer and the firm got disbarred, and is still currently without license.
We hired a second lawyer. Waited 2.5 years for our appeal case to come up. Our second lawyer used the first lawyers defense and did not bring up the fact the first lawyer had not represented us properly due to their legal entanglement.
All the while, past due mortgage amounts and late fees racked up to {$350000.00}.
We had paid both lawyers money each month that was equivalent to our mortgage payment, which was over {$300000.00}. in fees. Our appeal case was lost on grounds that our legal counsel did not put forth a good argument of why our case should be heard in court and the judge dismissed our case. Upon that outcome, XXXX XXXX immediately sold our loan to Specialized Loan Servicing and we are now being foreclosed on. We asked for a reconsideration of a loan modification with a reduction of principle however we have been denied the opportunity and are now in pre-foreclosure status.
We don't want to lose our 30 % down payment, in the amount of {$280000.00}. we had put down on our home to get into it i. XXXX. Our loan balance prior to this happening was at {$610000.00}. We now owe them over a million dollars.
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| 07/07/2019 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I still do not know if this is really owed to SLS. This debt has been silent since XXXX had it in XXXX.
However in fear of losing my home. I was gifted by family members the amount to bring the account current.
I was told on multiple occasions by SLS staff that the phone line was recorded. During these recorded conversations I was told that if I bring the account current by paying {$50000.00} that I would then just need to pay {$310.00} a month. They also told me there were no pre-payment penalties.
These are the following representatives that told me this : XXXX ID # XXXX, XXXX Id # XXXX, XXXX, XXXX, XXXX, and XXXX.
They reported to you the CFPB that my payment also was {$310.00}. They also reported to you the CFPB that total amount to bring the account current is {$14000.00} if thats the case why did they make me pay them {$50000.00} to bring it current?
After wiring SLS {$50000.00} on XX/XX/XXXX from my bank, Im now being told that my new monthly payment beginning XX/XX/XXXX will be {$1000.00} a month.
Somebody messed up because I was told many many times it would be {$310.00}.
This is unacceptable and is lying to a customer by SLS staff.
It is also unacceptable that every time I call my so called Relationship Manager XXXX XXXX ID # XXXX is not available to go over my case.
The debt I owed was XXXX somehow they are saying it is XXXX plus which also is not true. When asked to verify how they calculated the number figures they responded to me saying they couldn't disclose this information because it was proprietary information under the requirements of ( RESPA ) and regulation X? How will I know if they are really telling me the truth or commenting fraud with this mortgage?
In good faith I have brought this account current out of fear, harassment, and intimidation believing that my payment would be {$310.00}. There is no way I will be able to pay {$1000.00} as I'm XXXX and with a fixed monthly income. I don't believe anything they say. They have sent me so many different statements, figures, and different amounts that I supposedly owe. They also have sent me other peoples loan documents, social security numbers, and other confidential documents that should have never came to me from their office.
Makes me afraid and wonder if they are legit. I'm also afraid that they are sending other people my personal confidential information. They should be held accountable for breaching confidentiality. The way this world is today with identify fraud and theft someone could try to ruin my life, if SLS shared my personal information by neglecting to be careful.
Please help end this nightmare, PLEASE!!!!!!!!!!
XXXX XXXX Please see all attached supporting documents.
I'll file a second one to attach the documents.
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| 10/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My problems began XX/XX/XXXX, when my spouse and I began separation which led to a divorce, in addition to the divorce then I have been unemployed on and off from XX/XX/XXXX through XX/XX/XXXX. I also have taken my mother in with XXXX XXXX XXXX XXXX to assist in her rehabilitation and getting her into remission.
I took employment positions to fulfill my responsibilities, but they were either not stable or enough wages to cover my expenses. It was barely enough the last 18 months to keep food on the table for my XXXX children and mother, utilities, etc.
In addition to the financial hardship ( severe decrease in income, illness and divorce ). I went to a recommended financial management company ( XXXX XXXX ) that was supposed to help in the assistance of applying for a home loan modification. I was charged {$2400.00} for the service which he failed to complete or give proper notification regarding paperwork, etc. During that time, I was trying to re-coupe my funds since he did not fulfill my request.
To date, I have not seen any information from him, except to apply again and to send additional last payment for the service. I choose not to for the reasons of being scammed and that I learned you should not trust anyone charging for this service.
Since then, I did my own research to find out how to resolve this matter on my own. I found an organization called the Fair Housing agency and made an appointment in XX/XX/XXXX to meet with a counselor to assist with what my options where at this time I was told about the HUD programs/grants.
I filed my application XX/XX/XXXX way before the 37 days deadline and was assigned a counselor from XXXX XXXX ( XXXX XXXX ). This person never contacted or returned any of my attempts to schedule the appointment to submit the follow up requirements/paperwork. This then brought me to the point of escalation to the state of NJ. In return I was able to contact someone from the State of NJ XXXX XXXX. She not only reassigned my application to a new counselor but also a new agency NJ XXXX XXXX.
Due to the XXXX XXXX not handling my urgent matter timely this is another reason why I am so close to the sale date and need to have it postponed until the remainder of the grant process is completed. I met all the criterias and with great hopes will be approved for the XXXX grant from the State of NJ.
As of Friday 's mail, XX/XX/XXXX, I received a denial letter letter from SLS regarding the RMA. This letter is stating I am denied due to the less then 37 days till the date of foreclosure. Please note I will be asking for the adjournment on XX/XX/XXXX ( which will be more then 37 days until the new sale date ).
Today XX/XX/XXXX, I sent another email requesting an adjournment and RMA.
XXXX XXXX
|
| 04/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
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In XXXX of XXXX it was brought to my attention that I was over insured on my residence by XXXX. I was paying almost triple the premium needed for my home and mortgage. My attorneys are now investigating where this payment issue started. We are trying to see if this request for insurance was the request of SLS, the mortgage company. In the meantime, I connected with SLS once the new new insurance was issued and my mortgage payment was reduced by almost XXXX a month. In additon, they informed me that they would be doing an escrow analysis and I would be hearing from them with the amount.
On XX/XX/XXXX, a check was issued for {$17000.00} from SLS to me.
The check was number XXXX. The check was never received by me. I called numerous times and finally on XX/XX/XXXX, I received a letter from SLS stating I had not cashed the check and would I like it reissued? I called immediately and they said they would stop payment and re-issse check. It would take 6 weeks. I offered my fedex account, wire, etc. and they said this was their process and mail was the only way. 6 weeks to the day I called again because no check. I even changed my adress to make sure I received the check. As a matter of fact, I received other mail from them including bills and statements. I called six weeks later because no check arrived! I was told that the check request never went through and they would put it through immediatley. Now it would take ten days! I called every week and then every day. Each time a different story. They would say they did not see a new check request, or it takes up to 4 weeks, on and on. Finally, 8 MONTHS later, on XX/XX/XXXX, I spoke to a represenative who advised me a check was issued and it was in the mail! She said she was looking at a copy. I checked the mail every day and it arrived 7 days later for {$10.00}, XXXX less! The check was for {$7600.00} without a letter, notice or expalnation. Imagine never calling or explaining. When I called and had to leave ten or more messages, and call very day before a call back, I demanded a supervisor and would be put on hold for over 40 minutes and asked to repeat the story over and over. I was told they made a mistake they should have never mailed the money. It was there error and this is all I was getting and they put the XXXX back into my escrow account. I asked what if I received and cashed the check in XXXX -- - NO ANSWER! This is unacceptable and all they were to be doing is issuing a replacement check. WHY did they take my money. I expected this money and need this during this finacial crisis. each time i call and get a suoervisor they say the escrow team is looking into it and they will call back at XXXX the next day -- NO CALL!!! if they do, we start all over again. PLEASE HELP!
|
| 06/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
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SLS LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX The short sale was started XX/XX/XXXX with SLS. On XX/XX/XXXX we were told the file was complete.
On XX/XX/XXXX we were countered. On XX/XX/XXXX the buyer met their counter.
On XX/XX/XXXX we were finally told that SLS had DONE NOTHING on the file and we had to start over.
On XX/XX/XXXX we were told that the file was complete, was sent to the investor and we would have an update by XX/XX/XXXX.
On XX/XX/XXXX they told us they had nothing done on the file and claimed they had 30 days more to work on the file.
On XX/XX/XXXX we filed a CFPB complaint, to which SLS stated they did nothing wrong and too bad. ( See attached complaint and SLSs pathetic response.
On XX/XX/XXXX we were told that it had passed MI review and was sent to the XXXX XXXX for decisioning.
On XX/XX/XXXX we were told that XXXX XXXX is now requiring a higher net. NO EXPLANATION WAS GIVEN AS TO WHY THIS CHANGED SUDDENLY AND I CAN ONLY IMAGINE SLS WAS LYING WHEN THEY SAID THEY SENT IT TO XXXX XXXX PRIOR TO THIS.
On XX/XX/XXXX the buyer accepted the new new counter offer and all docs were submitted.
On XX/XX/XXXX we were told that SLS had to order YET ANOTHER BPO VALUATION.
On XX/XX/XXXX we were told that it was sent to the investor yet again, and on XX/XX/XXXX it was sent to PMI for approval.
***SLS STATED TODAY XX/XX/XXXX THAT WE HAVE TO START OVER AND THE HOMEOWNER HAS TO GO THROUGH ANOTHER LOAN MOD REVIEW, EVEN THOUGH HE HAS BEEN DECLINED MULTIPLE TIMES ALREADY AND THE HOMEOWNER DOES NOT LIVE IN THE PROPERTY.
SLS has STOLEN five ( 5 ) months of servicing fees from the investor. They are obviously defrauding their clients, their investor, can not follow State or Federal guidelines, and think the CFPB is a joke.
**************SLS CONTINUALLY MAKES UP DOCUMENT REQUESTS IN AN ATTEMPT TO MILK THE SERVICING FEES OUT OF THE INVESTOR, XXXX XXXX XXXX THEY ARE DEFRAUDING THE INVESTOR. BY FORCING THE BUYERS TO CANCEL THEY CAN KEEP THIS IN A DEFAULT STATUS INDEFINITELY AND CONTINUE MILKING SERVICING FEES OUT OF THEIR INVESTOR. IT IS CLEAR AT THIS POINT THAT IS SLSS BUSINESS MODEL, PURPOOSEFULLY FRAUDULENT SERVICING POLICIES RESULTING IN EXTENDING THEIR INCREASED MONTHLY DEFAULT SERVICING FEES.
********THEY HAVE DONE NOTHING BUT LIE TO US SINCE XXXX THIS NEEDS TO STOP NOW AND I DONT WANT TO HEAR ANYMORE XXXX LIKE THE RESPONSE YOU GAVE IN THE LAST CFPB COMPLAINT ABOUT HOW YOU HAVE DONE NOTHING WRONG. CLEARLY YOU HAVE.
I want SLS to be investigated for these continual and deceptive communications. I want the short sale approval letter that we should have gotten shortly after the buyer accepted SLSs counter offer on XX/XX/XXXX.
CC : 1. XXXX XXXX XXXX. OAG 3. XXXX XXXX
|
| 08/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing LLC ( SLS LLC ) assumed our loan servicing function as of XX/XX/XXXX. Their letter to us stated several methods of payment which would be acceptable once they began servicing of our loan. We set-up Bill-Pay through XXXX XXXX Bank to be made beginning XX/XX/XXXX and thought we would continue paying without problem as we had for the previous 6 years with other loan servicing companies. We received a Mortgage statement from SLS LLC dated XX/XX/XXXX which showed a past-due amount from the previous month of XXXX and a XXXX payment due XX/XX/XXXX which totaled {$4500.00}. We checked our records with the previous servicing company to verify that the XXXX payment had been made and credited for that month which it had. We immediately called SLS LLC and informed the agent that the XXXX payment had been made and asked why they hadn't received that information when SLS LLC assumed our loan. We were transfered aroung until someone checked their records and said that they showed record of the XXXX payment and to disregard the Mortgage statement that showed the deliquency. During this time, our BillPay payment for XXXX was made through XXXX XXXX Bank and was returned the next day as undeliverable to SLS LLC. I checked all the mailing information contained on the XX/XX/XXXX letter from SLS LLC to verify I had input it correctly into the XXXX XXXX BillPay set-up. I attempted to pay the mortgage a second time after verification of the information and that payment was subsequently returned undeliverable again. We have since called SLS LLC multiple times, once on a conference call with a XXXX XXXX Banker, and each time employees of SLS LLC have tried to blame the problem on XXXX XXXX. During the conference call, the XXXX XXXX employee was able to verify that SLS LLC had refused to accept the payment and returned it to them. SLS LLC employees have tried to solve this problem multiple times to no avail and have returned to us 4 separate payment attempts from XXXX XXXX BillPay ( the XXXX payment was made by personal check sent through USPS ). We had a late fee taken off our account for the month of XXXX but were informed by SLS LLC employees that was a one time courtesy. To date we are still unable to use our BillPay option for payment and keep being told by SLS LLC employees to set-up automatic payment by giving them access to our banking information which we will not do. It's obvious that SLS LLC payment system is not functioning properly and yet they seem unable to iron our their problems while continuing to blame other entities. We didn't ask for our loan to be transfered to another servicing company and seem to have no control over this unacceptable level of behavior by them. Please help resolve this soon.
|
| 09/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
|
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Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX DC XXXX REF : XXXX # XXXX XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Dear Representative, I am reaching out because I need some sort of assistance from the Consumer Financial Protection Bureau concerning my dispute with Specialized Loan Servicing, ( XXXX ). XXXX has consistently demonstrated to be a corrupt, dishonest, deceptive, and irresponsible entity. XXXX engages in deceptive tactics to purposely and intentionally create accounting errors to allege escrow account shortages by making illegitimate payments to the wrong County Appraisal Tax Authorities. This deceptive scheme serves its purpose to extract additional funds from its customers and consumers as well as to promote confusion.
Background of my dispute In XX/XX/XXXX, XXXX issued XXXX checks for property taxes and MUD water district taxes in the following amounts : {$3900.00} and {$1800.00} to the wrong XXXX XXXX XXXX, XXXX XXXX XXXX XXXX.
In XX/XX/XXXX, XXXX claimed to be issued a payment to XXXX XXXX XXXX for {$2400.00}. However, in XX/XX/XXXX, XXXX days later, I contacted XXXX XXXX XXXX XXXX to inquire about this XX/XX/XXXX payment, but XXXX XXXX XXXX could not locate it, which I provided the account payment history given to me by XXXX XXXX.
In XX/XX/XXXX, I wrote a letter to XXXX requesting a copy of the tax notice and a copy of the check. So, XXXX plus days later, XXXX seems to be reluctant to provide any evidence of this XX/XX/XXXX payment made to XXXX XXXX XXXX XXXX
I am getting frustrated by SLS incompetence, dishonesty, its deceptive practices, and sloppiness. Therefore, I would really appreciate it if the Consumer Financial Protection Bureau helps me find an amicable solution by submitting this dispute to mediation.
I am a XXXX XXXX, and I am getting sick and tired of discovering errors, and all these illegitimate payments made from my mortgage escrow account. Also, it is getting exhausting dealing with this corrupt, dishonest, deceptive, and irresponsible entity. Consequently, I plead for this agencys help so that I can recover the sanity and peace of mind that I used to have with XXXX XXXX XXXX XXXX. Since XX/XX/XXXX, when XXXX acquired my mortgage note from XXXX XXXX XXXX XXXX has been a constant ordeal, nightmares, and annoyances.
Resolution to solve the dispute Mediation.
Finally, I profoundly encourage the Consumer Financial Protection Bureau to investigate the overwhelming number of complaints filed against Specialized Loan Servicing with the Better Business Bureau. I believe that XXXX XXXX plus complaints seem to be an indication that XXXX is a shady and dishonest mortgage servicing company.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX
|
| 04/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I was on a COVID 19 forbearance Plan with XXXX XXXX which was to end on XX/XX/XXXX. XXXX XXXX transferred my loan to Specialized Loan Servicing ( SLS ) on XX/XX/XXXX.
I kept in constant communication with SLS until my loan was loaded onto their system. On XX/XX/XXXX I spoke to a teller by the name of XXXX he said he would put in a submission for me to get a Deferral Loan Agreement Plan and I would learn of the outcome between 7-10 business days.
However on XX/XX/XXXX I received a letter dated XX/XX/XXXX from SLS informing me that I had been approved for a Forbearance Plan dated XX/XX/XXXX to XX/XX/XXXX based on an incomplete loss mitigation. SLS took on the servicing of my loan on XX/XX/XXXX.
I have never asked for a Forbearance Plan from SLS. Further I wish to point out that I had NOT missed any mortgage payments prior to going on a Forbearance plan with XXXX XXXX and it was still in effect when they transferred my mortgage to SLS.
I have received two Escrow Account Disclosures dated XX/XX/XXXX and XX/XX/XXXX which in short pointed out that I had an escrow shortage of {$290.00} and {$280.00} respectively which would bring my mortgage payment to {$1300.00}.
I called SLS and again spoke with XXXX and I told him I agreed with and accepted the Deferral Loan Agreement Plan and would make a payment. He told me the mortgage payment was {$1300.00} which I paid - confirmation # XXXX. I called and spoke with XXXX XXXX XXXX XXXX on XX/XX/XXXX to ask about the correct amount of {$1300.00} for the mortgage. She told me to give SLS some time to make the necessary adjustment, I called today XX/XX/XXXX and spoke with XXXX who said she was showing that I had missed a payment because I paid the wrong amount of {$1300.00} instead of XXXX and therefore the payment would not go towards XXXX 's payment on the Deferral Agreement Plan and now my mortgage was two months behind. I contested this but she insisted that she was going by what she saw on her computer. I asked to speak to a supervisor. She put me on hold then came back to say a supervisor was not available but she would put in a request for one to call me. I am still waiting on the call.
I called back today and spoke with XXXX ID # XXXX who also reiterated that the Company was not to be blamed for the error. I decided to pay the difference of {$12.00} - to bring the payment up to {$1300.00} - Confirmation # XXXX.
I am concerned that because today is the XX/XX/XXXX, XXXX will say my payment is late and the account could still be seen as overdue. Please send on my concerns to SLS so that my account can be properly adjusted. I would also like to be able to deal with only one person while dealing with this matter so at least there will be some continuity of service.
|
| 01/26/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XXXX XXXX transferred my loan to Specialized Loan Servicing on approximately XXXX/XXXX/XXXX. At the time my mortgage payment with XXXX XXXX was XXXX. It was broken down as follows : P & I {$1000.00} and Escrow of {$450.00}. The escrow amount amount transferred to SLS was {$4200.00}. Specialized loan services did not send me any statements so I contacted them to start paying my mortgage. They insist that the amount of my mortgage payment is {$1900.00}. {$1000.00} in P & I and {$870.00} in escrow. This would calculate out to over XXXX a year in taxes. As my property tax is only XXXX and my insurance premium is {$670.00}, the amount that they are trying to escrow is twice what it should be. I mailed a payment for {$1400.00} in XXXX which was cashed by SLS in late XXXX. In XXXX I made a payment of XXXX to make sure that there was enough funds in escrow to cover my taxes. I also made two payments in XXXX XXXX in the amount of XXXX. I have finally gained access to my online account in XXXX to find out that SLS is keeping all payments of XXXX in an unapplied account and calling my account delinquent. I have made numerous calls and have spent hours on the phone with various SLS staff and have been disconnected, put on indefinite hold, and told that a ticket has been opened only to call back to find that there is no ticket for the problem. In XXXX alone I spoke with XXXX in executive services Empl # XXXX on XXXX ; he was going to call and update me the following week. He did not. I spoke with XXXX in executive services Empl # XXXX on XXXX/XXXX/XXXX and was told they are still looking into it. I spoke with XXXX in Executive Services Empl # XXXX and was told to write an e-mail to XXXXXXXXXXXX I did write that e-mail and have not had any response. She also told me that SLS would not accept any payment less than XXXX. I honestly do not know how to move forward with this to get this resolved. I received a new escrow analysis showing my monthly mortgage payment beginning XXXX XXXX will be XXXX. However this does not resolve the fact that SLS is not applying my current payments to my mortgage. In closing I received a letter from SLS today stating that my mortgage is seriously delinquent due to the fact that they are holding all of my payments in an unapplied fund account. This is negatively affecting my credit rating and by not applying my payments correctly, the interest I paid in XXXX is incorrect as well as the fact that I am accruing additional interest on my mortgage. Additionally they are holding a cushion of {$840.00} in addition to the {$840.00} which is XXXX of the estimated payments for my anticipated escrow. Any assistance that you can give me would be greatly appreciated. It has been a nightmare dealing with SLS.
|
| 09/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Two years ago I made a Trust Deed Investment to someone in a group of Real Estate Investors and I insisted that the loan be against a property in California, XXXX XXXX XXXX, XXXX, Ca. XXXX,. As it turned out the investment group was involved in a XXXX scheme. I wound up foreclosing on the property because they stopped paying the interest on the loan. The XXXX loan is held by SLS llc. The XXXX loan was made to XXXX and XXXX XXXX-the people I foreclosed upon. SLS LLC refuses to put the XXXX loan in my name, even though I paid up close to {$19000.00} to get the loan current. SLS LLC keeps telling me that they will only release information on the XXXX loan if the XXXX give the ok. Because I foreclosed on them, this will never happen. SLS LLC will not accept my new insurance on the property, will not put my name on the first, and will not communicate with me. I have sent registered letters to the CEO at SLS LLC headquarters, XXXX XXXX, on XXXX, 2015 as well as XXXX XXXX , V.P at SLS LLC . I also sent a letter to SLS LLC Headquarters and faxed a copy to them just to make sure. They replied with a statement that they could not identify the associated mortgage loan with the information provided-I provided the address of the property on the first line of my letter to all of the above, i.e. the XXXX, the XXXX, the headquarters fax as well as mailed letter.
XXXX XXXX received the updated trust deed information to confirm my acquiring of the property-yet they have refused to put my name on the property and the first loan. They will not even refer me to a supervisor as I have requested. They are the worst mortgage company, or any type of consumer company, that I have ever communicated with. Now I do not know how much the monthly mortgage payments are, and the mortgage is due on XXXX XXXX, 2015. WHAT AND HOW MUCH DO I SEND IN TO COVER THE MORTGAGE?????
Included are trust deed affirmation in my name, the letter I sent to SLS LLC -the CEO, VP and Faxed and mailed to the company. Finally, in the letter is the civil code which shows that am legally, in the eyes of the law, the new owner of XXXX XXXX XXXX, XXXX, Ca. XXXX. All this info was in the letter-yet SLS LLC stated they it was not in the letter. They did nothing to rectify this problem. I have since gone on the internet and the complaints against SLS LLC are numerous and all the people dealing with them have had similar or the same poor if totally lacking service from this company. PLEASE TAKE ACTION ON THIS COMPANY ASAP. This is my second complaint to you and have had no luck in even basic communication with this company, even though I have included my phone number in every communication, as well as address.
Thank you, XXXX XXXX XXXX XXXX XXXX, XXXX, Ca. XXXX XXXX
|
| 10/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Sometime in XX/XX/XXXX I filed a complaint with XXXX XXXX and through his office the complaint was filed with CFPB ( complaint # XXXX ). My main complaint was against Bank XXXX XXXX as they had taken all the bad loans from XXXX XXXX XXXX XXXX XXXX. CFPB closed my complaint as BOA claimed that XXXX XXXX XXXX XXXX XXXX has ownership of my property. On XX/XX/XXXX I purchased the property the mortgage was recorded on XX/XX/XXXX, Book XXXX @ Page XXXX. The mortgagee was XXXX XXXX XXXX , XXXX, XXXX MIN # XXXX, the Lender was XXXX XXXX XXXX , XXXX An Assignment of mortgage was prepared on XX/XX/XXXX, by XXXX XXXX XXXX assigning the loan from XXXX XXXX XXXX , XXXX to the XXXX XXXX XXXX XXXX XXXX , the assignment was executed by XXXX XXXX who acted as a secretary of MERS when in fact, XXXX XXXX is an Assistant Vice-President of XXXX XXXX XXXX , her signature was notarized by XXXX XXXX who also is a SAenior Business Analyst for XXXX XXXX XXXX . The assignment was recorded on XX/XX/XXXX in Book XXXX @ Page XXXX. Since XXXX XXXX is not an employee of MERS and does not have the authority to sign in their behalf this automatically prove fraudulent robosigning and faulty loan ownership documentation which is against the XXXX XXXX XXXX and the Regulation X of CFPB. XXXX XXXX XXXX , XXXX has full ownership of the property as the original Promissory Note was not endorsed at all ; the securitization of the mortgage has been violated by mortgage transfer, for that XXXX XXXX XXXX , XXXX is the ONLY one who has the authority to foreclose the property. I requested a modification in XX/XX/XXXX and in XX/XX/XXXX I was awarded with a Home Affordable Modification, which was in violation of Making Home Affordable, the loan was to be modified for 40 years, instead was modified for 26 years, also under Making Home Affordable Guidelines I would have qualified for a Loan reduction as my property was under water instead I ended up with a deferred principal balance and a balloon payment in the amount of XXXX. On XX/XX/XXXX XXXX XXXX XXXX transferred the loan to SLS who has refused to work with me as I am going through a divorce and I am a self-supporter. On XX/XX/XXXX XXXX XXXX and XXXX XXXX XXXX issued a check payable to me and my X-husband in the amount of {$10000.00} for fire damage. MY divorce attorney forwarded the check to SLS, on XX/XX/XXXX, up to date, I do not know what happened to this money as I never received the check back or SLS applied the money to the outstanding balance of which would have brought the loan current at that time. I am requesting for this case to be reopened and bank regulators to be assigned to this fraudulent case, and I hope that this time that I will get the help I deserve, need and justice for all.
|
| 04/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing ( SLS ) took over the payment processing for the mortgage in the name of my deceased fiance 's estate from XXXX XXXX. I am the administrator of the estate and have been the contact/representative for the past 4 years. The loan is currently in COVID forbearance.
On XX/XX/XXXX I received notice from XXXX that servicing was being transferred. I received nothing from SLS. Concerned that XXXX has screwed up ( as has been the case throughout my dealings with them ), I contacted SLS to confirm they had the correct address. They did. I still received nothing until XX/XX/XXXX - that in and of itself is inexcusable. Again, assuming the process had been screwed up, I contacted SLS on XX/XX/XXXX. I was informed I as not an authorized party on the loan. Which means there is NO ONE they will communicate with regarding the loan, as I am the estate for all intents and purposes. I called XXXX and was told a " packet '' had been sent XX/XX/XXXX with all information and was condescendingly assured the loan would transfer exactly as it was with XXXX.
XX/XX/XXXX I FINALLY received mail from SLS. The loan shows it is in default. No indication of forbearance. I call and am informed they still have no record of me as an " authorized thrid party ''. I am NOT a third party. I am the estate. And for them to refuse to acknowledge me means they refuse to communicate with the estate.
Today ( XX/XX/21 ), I received the XXXX bill, with multiple discrepancies- the amount of principal and escrow shows as XXXX which is false. They also show a payment from escrow for local taxes which were paid by WF 2 months ago. Again, as they will not talk to me I have no way to resolve these issues. I have submitted all information regarding identity, estate, etc. - which I should not have had to since it had all been provided to XXXX years ago and it is the responsibility of these servicers to not XXXX the accounts up when they're wheeling and dealing- and I am still not acknowledged.
I also received a collection notice for the forbearance payments. Again, there is NO EXCUSE for this mess. I can't even dispute this- which again I should not have to - since they refuse to recognize me.
Both of these companies are a disgrace and should be held accountable. I have already filed a complaint on XXXX to provide what they supposedly sent. SLS needs to IMMEDIATELY FIX everything. Ensure I am the account contact. Confirm in writing there is no overdue debt and that the loan is in forbearance, correct all of the information on the statement, and reverse the double tax payment. I should not have to deal with this obscene stress. Again, having already gone through a similar nightmare with XXXX the 1st time around.
|
| 05/06/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We obtained a second mortgage with SLS Specialized Loan Servicing when we purchased our home in XXXX. Two years later in XXXX property values started to decline and mortgage companies started to go out of business which lead to losing my job of 10 years. They were extremely difficult times for my family financially and emotionally. We started to fall behind with our bills and our mortgages. I was able to modify my first mortgage lender. I continue to fall deeply behind with our second mortgage with SLS. We tried to modify the second mortgage several times after we felled behind but SLS would not work with us and gave us the run around. Through the years I tried again to modify not knowing who can assist us. We did not receive phone calls from SLS for a few years. Not until a year ago or so when property values started to increase, we have aggressively been receiving letters requesting large amounts of money to bring the loan current, money that we do not have. We also received many letters stating different options SLS offer to help us with our situation. It was very confusing what the letters meant. We understand that it is a debt we still owe, so I reached out to SLS in XX/XX/XXXX and was connected to my contact Relationship Manager XXXX. I gave him my information and told him I was reaching out for assistance, in a I do not care manner he said Sorry its too late these words to date are heartbreaking. After that call we continue to receive letters, we were not sure if we should reach out to SLS again. Amid COVID-19 pandemic SLS filed A Notice of Default on XX/XX/XXXX. We were devasted not fully understanding what was going on. We want to stay in our home, my XXXX XXXX live with us and I take care of them full-time, there ages are XXXX and XXXX. Out of despair we went online and submitted a request for a loan modification. To my surprise we received an offer, we were shock because XXXX our Relationship Manger had told me back in XX/XX/XXXX that it was too late. The 3-month trial offer comes with the condition we give a down payment of {$49000.00}. On XX/XX/XXXX I express to SLS that we do not have the down payment and to add the money we owe to the balance of the loan. XXXX has been very rude and has stated that we must have the down payment they have requested, if we do not provide the funds the house will be sold. We asked for XXXX manger and they both gave us the run around. My husband is XXXX years old and his hours have been decreased because of COVID-19, we can afford the trial payment, but we do not have the down payment. We are living in a time of uncertainties, it is worse times now then it was for our family in XXXX, lending institutes need to reach out and help homeowners.
|
| 01/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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My current problem is that Specialized Loan Servicing, LLC, the company servicing my mortgage, can not account for {$1200.00} of funds that I paid to them in XXXX of XXXX. They collected {$3200.00} in total for the escrow account on my loan in the year XXXX. On XX/XX/XXXX the escrow account paid {$1900.00} in taxes for the year XXXX. There are no other disbursements that they can account for as of XX/XX/XXXX. My current escrow balance is {$38.00}. I paid my homeowners insurance out of pocket until XX/XX/XXXX when I informed my carrier, XXXX XXXX, that my insurance would be paid by escrow moving forward. On XX/XX/XXXX my policy lapsed and I am having to pay out of pocket again because SLS ( mortgage company ) did not pay the premium from the escrow account. I have talked to two supervisors at SLS, both of whom can not explain or account for the missing {$1200.00} in funds that should have gone to pay my homeowners insurance. XX/XX/XXXX Supervisor XXXX, teller id # XXXX, told me she could not account for the funds and that an escrow analysis won't be completed until XX/XX/XXXX, one year from when they received the loan. She said she would look into the situation and discuss with her peer, Supervisor XXXX, teller id # XXXX and call me back. She has not called me back as of XX/XX/XXXX. I spoke with Supervisor XXXX on XX/XX/XXXX, he too said he would look into the situation and call me back the next day whether he had an answer or not, simply to keep lines of communication open. I have not heard from XXXX, either. I will attach files that are screenshots of the account information I have available to me. It shows the escrow balance of {$38.00}, shows that they have my insurance information and have not paid the provider, it'll show that I have no escrow analysis to access and no accounting of the funds I have paid into SLS.
My mortgage payment increased 50 % in XXXX from $ XXXX monthly to $ XXXX monthly. XXXX XXXX XXXX opened the escrow account without providing proper 60 and 30 day notices, according to XXXX XXXX of XXXX XXXX XXXX, his business callback number is XXXX. In XXXX XXXX XXXX XXXX sold my loan to SLS because my account was delinquent from me paying only $ XXXX monthly and trying to get my questions answered from XXXX XXXX XXXX.
XX/XX/XXXX I spoke with XXXX XXXX XXXX manager XXXX XXXX, phone XXXX. He said a VP was supposed to call me back in 24-48 hours to answer my questions. I never received a call from XXXX XXXX XXXX and XXXX never returned the multiple voicemails I left after this date.
XX/XX/XXXX I spoke with XXXX XXXX and didn't hear from him again either.
XX/XX/XXXX I paid SLS a total of {$3400.00} to make my account with them current and no longer delinquent.
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| 12/09/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Application, originator, mortgage broker
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Web |
Older American |
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We had a Home Equity Line of Credit with XXXX XXXX. XXXX XXXX sold the loan to SLS - Specialized Loan Servicing LLC. The loan was to mature in XXXX 2016. We received a letter to that effect giving a 90 Day Notice. We contacted SLS to ask what needed to be done to apply for a Loan Modification. We filled out all required forms and sent all requested documentation dated XXXX/XXXX/2016. Time went by hearing nothing. Finally I phoned. SLS informed me I would be receiving a letter stating the missing documents they needed. I did receive the letter dated XXXX/XXXX/2016. It stated " Documents still required from you : '' Which was for " XXXX XXXX XXXX - Income Type - Income- Employed / Required Documentation - Paystubs XXXX OR- Paystubs and Tax/Returns/Tax Transcripts. '' The rest of the letter showed " Document Status : '' of which all the rest of the Documents submitted were shown to be " Complete '' under " Status '' column and under the " Next Step '' column was shown " No action needed ''. I faxed to them the requested documents ASAP. Time went by again, hearing nothing. I then phoned - again. They informed me they now needed more recent bank statements, of which were shown initially as " Complete '', Retirement - Proof of Receipt which was also shown in XXXX/XXXX/16 letter as " Complete '', and Social Security - Proof of Receipt, which was also shown in XXXX/XXXX/16 letter as " Complete ''. I again faxed this information to them XXXX/XXXX/2016. I continued to hear nothing. I phoned XXXX/XXXX/16. SLS again asked for Retirement information. I told them this was sent and I felt they were dragging this Loan Modification application out and someone did not know what they were doing. The SLS agent then informed me there was nothing they could do anyway because this loan is now " matured and due ''. I stated " what do you think I am doing all this paperwork for?! I am doing this because you people instructed me to complete the paperwork and send all documentation for the purpose of a Loan Modification because of a change in our financial situation and we are unable to pay the balance owed on this loan at this time. Therefore, at the time we received the 90 day notice, we contacted SLS to see what steps could be taken due to being unable to pay the balance because of a fire and financial changes to our lives. We feel there is something radically wrong here with this company in the way they are processing Loan Modifications. There is certainly something wrong in the way they are processing ours. I finally did some research and found there is complaint after complaint as well as a Class Action Suit in XXXX Can you please help us. We are Senior Citizens and do not know where else to turn to.
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| 02/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our mortgage was sold to CMC Funding in XX/XX/XXXX. In XXXX I spoke with them regarding interim taxes and was misinformed they would be taking care of them and the misunderstanding was that we had moved into the house in XXXX and now taxes were catching up. I have been calling them since XX/XX/XXXX to pay the taxes. I escalated to a supervisor team XX/XX/XXXX and yet it is the middle of XXXX and they are not paid. We owe $ XXXX and have $ XXXX sitting in an escrow account ( annual taxes estimated to be $ XXXX ). I have called numerous time per week, spoken to supervisors, spoken to the law office who is collecting taxes and CMC still has not paid- we now have late fees, penalties and are are quickly approaching 30 days post being overdue. I am at a complete loss on how to proceed. The company gives me the same generic response that they are waiting on law office and can not proceed. Keep in mind we have been corresponding with them for two months, involved our original settlement company and realtor and we have made very little progress. They say they are waiting for law office to send over information as they can not get ahold of them but yet every time I call the law office they answer. I have confirmed they have the right law office as well as hours of operation. I get no call back from CMC and every time I call I get a different answer- I would estimate I have spoken with 6 different supervisors and at least 20 other employees in the tax department. On XX/XX/XXXX I called and was told there was no need to call back as it was being taken care of. Obviously- this is not the case. When I call, little by little I am told more information such as it took them over 30 days to submit to the law office for the amount of taxes due, by the time they received the paperwork there were late fees so they decided to submit paperwork again to include late fees, they actually only try once/week to get ahold of law office, etc. Im at the point where Im wondering if this is a scam. I dont know how to proceed as when I spoke with them today- they are still blaming law office. Law office told me in XXXX that its a simple process that resolves a redemption form and that it should not take this long or this many attempts to get it paid. In addition I spoke with them again and they assured me there is a rush order form ( can eve completed in 1-2 business days and information can be faxed ) - all things CMC are denying. They are stating its a 7-10 business day process and it can not be done via fax. The law price informed me it is a standard process that every mortgage company does and knows the process. My realtor has advised me to submit a complaint to you guys as she states this is outrageous.
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| 10/18/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On the XXXX of XX/XX/2021 I called SLS Mortgage Company in Arizona to check up on the status on my new refund check that I'm supposed to receive a few weeks back. Check # XXXX issued my check with my last name spelled wrong. This issue has been going on since XX/XX/2021. My local bank teller couldn't deposit the check because my last name has been spelled wrong. I tried calling several times when I have free time to call the SLS mortgage escrow department, because I'm enrolled in a XXXX XXXX XXXX in Texas XXXX XXXX XXXX and my mobile phone must be shut off during XXXX XXXX. The agent I talked to SLS Mortgage Escrow Department is XXXX, Employee # XXXX. XXXX was unethical and discourteous when I asked her about the check that was issued to me that had my last name spelled wrong. XXXX was verbally rude over the phone and asked me that it takes 14 days to re issued the check to me. I tried to explain to her that I have called last 2 weeks ago and the agent XXXX XXXX talked too, said it's been mailed to my address with my last name spelled correctly. I explained to XXXX that this issue has been going on since XX/XX/2021 and I told her I will report her to Better Business Bureau, Federal Trade Commission, and the Consumer Financial Protection Bureau for mistreating their customer and false information from different employees saying my check has been re issued to me. XXXX verbally guffaw and told me that I shouldn't report to three bureaus because SLS mortgage wont work with those complaints that I have filed. XXXX told me she is the Manager of the Escrow department and told me it's not necessary to file a complaint. On the XXXX of XX/XX/2021 I called the SLS Mortgage Escrow Department to check up on my status. XXXX answered my call and told me that the new check been reissued to me hasn't been made yet. I told her that XXXX is supposed to fix my check with my last name spelled correctly. XXXX reached out to XXXX at the XXXX department, and I waited for over 10 minutes on hold. Unfortunately, XXXX told me XXXX hasn't issued me a new check with my last name on it. XXXX told me to call back in 5 days. This is outrageous and very frustrated when I have different SLS employees told me that my check has been re issued and now I have been neglected by SLS Employees and my check hasn't been processed with my correct last name. I am a XXXX XXXX Veteran that served 12 years XXXX XXXX with a double XXXX XXXX XXXX in XXXX XXXX and XXXX XXXX. I now completed my XXXX XXXX XXXX at Texas XXXX XXXX XXXX. SLS Mortgage Company should retrain their employees in customer service and good ethical background on how to handle their customers in a professional attitude. Please investigate. Thank you.
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| 02/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Our home loan ( mortgage ) was sold to SLS loan servicing several months ago from our original mortgage holder, XXXX XXXX XXXX. We obtained a successful home loan modification from XXXX XXXX in XXXX of XXXX after a major battle, and poor banking practices from XXXX XXXX on our behalf. In XXXX of XXXX, my wife was laid off from her job of 15 years, and my family was out a good amount of income per month.
Knowing we were facing a hardship, we reached out to SLS and asked for assistance with our mortgage. We completed an application for assistance, along with all of our documentation and a letter. SLS responded, stating we were only eligible for either a short-sale on the property, or a deed-in-lieu of foreclosure. We were appalled. We were given a date of XX/XX/XXXX to respond with an appeal of their decision. We then submitted an appeal with another letter explaining our situation, and that we had a VALID hardship. We further explained that a short sale would not apply to us, as we have quite a bit of equity in the property. We also explained that it had now been over a year since our last loan modification, and that we intend to keep our home! My wife is now employed again, but catching up after falling behind is hard to do with a family to support. I also suffer XXXX XXXX XXXX XXXX, and will be receiving a XXXX XXXX in the next year.
We received confirmation that our appeal was received by SLS, but have not yet heard back from them on a decision for assistance with the mortgage. We received a letter on XX/XX/XXXX stating that we denied assistance from SLS. This is not true. The options of assistance they offered us had nothing to do with keeping our home, and/or did not apply to us! And instead, today, XX/XX/XXXX we received 2 letters in the mail from SLS stating they intend to foreclose on our home. This is unfair, and illegal. We as homeowners deserve a chance to remedy our overdue mortgage, and deserve an opportunity for assistance with our mortgage in order to catch up and/or start over. We want to remain in our home and get back on track as we have a XXXX year old son, and our home is our biggest asset. It appears nobody at SLS servicing has taken the time to review our account, our paperwork, or take the time to help their customers who are desperately trying to make things right and not ignore the financial hardship they are experiencing. Why hasn't our appeal been acknowledged? I feel that SLS has no intention of helping customers, although they offer assistance on their website, and via mail. This is a detrimental situation for myself and my family, and something needs to be addressed and done. If I am forced to hire legal counsel, then that is what I will do.
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| 06/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX of XXXX, we began the process of completing a mortgage modification package with Specialized Loan Servicing, the company that currently services my loan. During this process i have completed at least 5 applications in an attempt to give the property back to the back. Each time their was a significant delay ( 2-3 months ) with the company reviewing my file - the have consistently asked for proof of income, bank statements etc and each time I provide them with the requested documents but their is always a reason why they can not process the paperwork. Their was a second mortgage on the property and i was told that I needed paperwork from the second lender after waiting over 6 months for a response that say they would settle the loan for a reduced amount. Then once I got that, I was told that they could not process my application because I had a second lien on the property and it needed to be removed and they would not settle with the second lien holder. By this time, the 2nd lien holder released the lien, this was in XXXX of XXXX and I was told I needed to complete yet another application ( this was the 3rd one ) and had to begin the process all over. Then I was told that the property was not in broom sweept condition so, I hire a company to clean the house and to remove the items in question in XX/XX/XXXX. They then told me that the system closed out my application automaticly because it took too long to resolve. So, i had to complete another application ( each time having to wait several months for them to review ). Application # 4 was submitted. Then I was told that they could not open my file up because someone on the staff closed out my file by accident. I had to complete a 5th application and still have not heard back about my account which has been pending since XXXX of this year. I called every week, several times a week and finally in XXXX I was told that their was a tree stump and some branches near the central air unit outside that needed to be remove and that they would not close untill it was done. I sent the company I hired back over to the property and they took a picture for me ( I am out of state ) and their was no tree stump or branches near the central air unit. I called again and told them this, I was told they needed to do another inspection on XXXX and it still has not be done. It has been over 2 years since I begin working with the company and they have tried every dirty trick in the book. In the meantime this is hurting my credit each month that it is being reported and interest is continuing to grow over the past 2 years that i can responsible for.
I need your assistance with resolving this as I have been more than patient with this company.
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| 02/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I sent the following letter to Specialized Loan Servicing via tracked XXXX mail to the address they had designated for notice of error. It was delivered on XX/XX/XXXX. The tracking number is via XXXX is XXXX. It is XX/XX/XXXX and more than 5 business days have elapsed since the notice of error was received by the servicer. Their response was due XX/XX/XXXX and I have not received any communication whatsoever, not even acknowledging receipt of the envelope.
I sent them the following letter concerning their failure to pay my property taxes as required by the closing documents. The property taxes were due on XX/XX/XXXX and late fees and interest have accrued due to their failure. I am also now receiving letters from the county tax office threatening foreclosure and I need the servicer to take *immediate* action to pay the tax bill as they are contractually obligated to do.
The letter follows : To : Specialized Loan Servicing, XXXX XXXX XXXX XXXX XXXX, Colorado XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX XXXX : Error Resolution Notice under 12 C.F.R. 1024.35 Account/Loan Number : XXXX I am writing to request correction of the error described below in regard to the mortgage on my property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX. The parcel ID for tax purposes is XXXX XXXX. The tax account number with the XXXXXXXX XXXX XXXXXXXX and XXXX XXXX is XXXX.
Escrow Errors : I have been notified by XXXX XXXX and the XXXX XXXX XXXX that your company failed to pay the following expenses from my escrow account : o Property taxes ( total due {$5500.00} ) : XXXX XXXX, {$330.00} ( due XX/XX/XXXX ) XXXX XXXX, {$1500.00} ( due XX/XX/XXXX ) XXXX XXXX, {$89.00} ( due XX/XX/XXXX ) XXXX XXXX, {$3600.00} ( due XX/XX/XXXX ) o Interest charges due to SLS late payment of taxes due : Interest has accrued due to SLS not timely paying the amount owed.
I expect SLS will pay the interest accrued due to late disbursement from my escrow account. I expect that SLS will not debit my escrow account for the following amount due.
Interest owed to the XXXX of XXXX due to the late payment is {$150.00} as of XX/XX/XXXX.
o Proof of these charges and their non-payment is attached as a subsequent page.
Please disburse {$5500.00} from my escrow account to the XXXX of XXXX immediately.
Please pay all interest due to the city ( {$150.00} as of XX/XX/XXXX ) due to SLS error. Do not charge my escrow account for the interest accrued due to SLS non-payment.
If you need to contact me, I can be reached by email at XXXX or by phone at XXXX. As a last resort, I receive mail at the address referenced above.
Sincerely, _________________________________________ XXXX XXXX
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| 09/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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XX/XX/2016 our home loan was sold to Specialized Loan Services, and in the 8 months they 've owned the loan SLS has twice claimed not to receive our monthly payment. They 've been difficult to work with when we attempt to resolve the matter. In our nearly 20 years of making monthly mortgage payments, by paper check and electronically, we 've never had one lost. Our credit rating is excellent.
When SLS claimed our XX/XX/XXXX check had n't arrived in their XXXX processing center two weeks after we mailed it, we stopped payment on the check and paid to wire the funds. After several phone calls, they agreed to waive the late fee. Now the same thing has happened again. We mailed the XX/XX/XXXX check XX/XX/2016. This time, SLS acknowledged the barcode on their payment envelope was processed by the post office on XX/XX/2016, but insisted it had n't arrived at their processing center by XXXX. We wired the XX/XX/XXXX payment yesterday ; our credit union shows the funds have been delivered, but our account on the SLS site still shows the XX/XX/XXXX payment as unpaid.
SLS admits pay envelopes are n't scanned into their processing center, so that there is no way for them to know whether a check that arrived in their mail room was lost on the way to Accounts Payable. Reaching a supervisor is made intentionally difficult, as they are generally not available in real time when the CSR ca n't solve a problem, and the supervisor call-back delay is claimed as 24 hours, but has been longer for us. Even when promise of a late-fee waiver is made by a supervisor, the company forbids confirming that promise by email or any other trackable means, and you have to follow up with them by phone repeatedly. In addition, the SLS website has very long load times, which may be intended to discourage customers from pursuing complaints.
Given the poor service and lost checks, we now do n't know whether to trust SLS 's claim that increased escrow requirements are the actual reason for the increase to our monthly payment. As soon as our loan was sold to SLS, the monthly payment increased XXXX %, with " escrow deficit '' given as the reason.
Our excellent credit ratings stem from years of paying bills on time. We have paid several different mortgage lenders by mail and electronically over the past 18 years, and have never had a problem with payments being received and acknowledged until SLS purchased our loan.
SLS shows no accountability. We do not trust SLS with access to our bank account through Bill Pay. We therefore feel stuck waiting for SLS to receive every month, forcing us to wire the funds every couple of months and check the account online daily to ensure funds are received and recorded.
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| 04/07/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Unacknowledged Qualified Written Request and Request for Information - In XX/XX/XXXX, the prior servicer ( 23 months after being the servicer ) both altered the mortgage summary in a historical document ( from a XXXX balance ) as a " correction '' pursuant to a reversed prior decision fixing a previous servicing error. ATTEMPTS TO FIX THIS : I called three times and Specialized Loan Servicing, LLC ( " SLS '' ) refuses to even enter either the Qualified Written Request or the Request for Information or acknowledge these requests even exist. I was told a supervisor would call me, but this also never happened. HISTORY : Before the change in servicer, I filed a servicing error dispute with SLS claiming they had agreed to a lien release in XXXX. FACT No. 1 : On XX/XX/XXXX, the dispute was sent to their " legal department for further research. '' See attached " SLS_XXXX XXXX. '' FACT No. 2 : On XX/XX/XXXX, the new servicer took over the loan. See attached " XXXX Corrected Notice of Servicing Transfer.pdf. '' FACT No. 3 : On XX/XX/XXXX, SLS issued a XXXX Form 1098 with a XXXX balance left owing after deducting the amount credited for the borrower. See attached " XXXX Form XXXXXXXX. '' FACT No. 4 : On XX/XX/XXXX, SLS admitted : " the lien release described in my dispute was not in error. '' They asked the new servicer to liquidate the amount owing. See attached " SLS_XXXXXXXX. '' The new servicer refused. FACT No. 5 : On XX/XX/XXXX, SLS again verified " the lien release for the loan ending in XXXX described in my dispute was not in error. '' They again asked the new servicer to liquidate the amount owing. See attached " SLSXXXX. '' FACT No. 6 : On XX/XX/XXXX, SLS sent a generic letter changing the zero balance on their historical XXXX Form 1098. See attached " SLS_XXXX '' at pg. 3. FACT No. 7 : On XX/XX/XXXX, SLS confirmed the alteration of the historical document was based upon a change in their holding there had been a prior lien release agreement. See attached " SLS_XXXX. '' UNACKNOWLEDGED QUALIFIED WRITTEN REQUEST : On XX/XX/XXXX, I requested a copy of the documents used by SLS in changing their decision on the lien release servicing error dispute. See attached " SLSXXXX. '' UNACKNOWLEDGED REQUEST FOR INFORMATION : On XX/XX/XXXX, I attached an " XXXX '' document wherein someone alerts ( " Organization '' ) a.k.a. XXXX ( SLS parent company ) of their altered XXXX Form 1098. There is an argument about whether it is proper to back-date the XX/XX/XXXX XX/XX/XXXXForm 1098 document to XX/XX/XXXX. XXXX states the changes to the historical document were at my ( " recipient 's '' ) request. And so, I request the information wherein I make such requests. See attached " SLSXXXX. ''
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| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Earlier this year ( XXXX ) my mortgage servicing was taken over by Specialized Loan Servicing, for a condo ( co-op ) that I bought in XX/XX/XXXX ( XXXX XXXX XXXX XXXX-XXXX in XXXX, CT ). Since the start of my mortgage with XXXX XXXX XXXX XXXX in XXXX, my mortgage payment had been {$260.00} plus my monthly co-op common charges which have ranged from {$460.00} - {$82.00} ( currently ). These common charges include premium for insurance coverage for the condo.
On XX/XX/XXXX, I received a letter from Specialized Loan Servicing ( " SLS '' ) letting me know that my mortgage payment would now be increasing due to delinquent insurance bills since SLS " made an advance '' on my behalf for Homeowner 's Insurance. Keep in mind, that I have insurance on the condo through a master policy for the co-op condo.
subsequent to that letter I have called SLS ( 4-5 times ) asking why is my mortgage, after 2 years, having forced-placed insurance when I already have insurance coverage through the master policy in the co-op.
Furthermore, after 2 of the 4-5 calls, I uploaded the master policy documents ( from the co-op insurance coverage ) onto the SLS website to confirm that I already have insurance coverage.
After those 2 times of providing my insurance information, I have asked to please call me to confirm that my information is sufficient. I have not received a call back to date. During those calls I also asked the individual on the phone to provide me with a document showing that I am required to have this additional insurance coverage ( condo rental insurance coverage ), which is beyond the coverage provided in the master policy for the co-op.
After waiting for the documents to arrive - showing me proof that I am supposed to have this insurance coverage - I called SLS again asking when the documents will be arriving to resolve this issue. the person on the phone stated that the documents will be arriving soon ... they never arrived.
Yesterday, I received yet another call from SLS 's collection department stating that I have delinquent payments.
Bottom line is I already have insurance coverage through the master policy in the co-op, and SLS has not provided me with any proof of why I need to buy additional coverage, however, SLS keeps saying I owe for the premium on this coverage that I never agreed to. I have NEVER missed a mortgage payment on this condo, but I continue to get harassing calls on the insurance coverage that has not been explained nor have I received a document showing that I have to have this additional coverage. And again, I have owned the condo for 2 years, yet SLS, since they took over earlier this year, is now saying I need to buy additional coverage.
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| 02/16/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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XXXX XXXX, XXXX Complaint : Mortgage Servicer I find it necessary to file this dispute with your agency to protect my home mortgage from further abusive financial practices.
My Chapter XXXX Bankruptcy Case was discharged, effective XXXX XXXX. In XXXX XXXX, under the plan, I made my final payment to the Bankruptcy Trustee, to pay the mortgage and after that paid the creditors mortgage service company.
I paid the Creditor {$3100.00} ( Without Notice of Mortgage Change ) in XXXX. I paid {$1600.00} in XXXX upon recognizing a notice of mortgage change was not filed and that the service mortgage company was backdating payments. According to their records, I owed {$26.00}, XXXX to the XXXX.
A review of my loan account showed that effective XXXX XXXX, the service mortgage company adjusted the monthly mortgage payment from {$1600.00} to {$3100.00}. I was nine months past due on payments of {$3100.00}. The service mortgage company applied my XXXX XXXX payment retroactively to XXXX XXXX. From what I could determine, the service mortgage company collected {$9300.00}, or roughly {$4400.00} over the mortgage payment of {$4900.00} authorized by the Bankruptcy plans.
When I initially complained, the service mortgage company refused to listen and insisted on collecting the full amount, {$26000.00} in past due claims including {$2000.00} in miscellaneous fees. While demanding payment from me, the service mortgage company filed a Response to The Notice of Final Cure in Bankruptcy Court certifying that my loan account was current.
When presented with the filing, the service mortgage company removed a substantial portion of the claim and filed a Notice of Mortgage Change, effective XXXX XXXX, XXXX, of {$3100.00}. The service mortgage company 's transaction history indicates receipt of {$3100.00} payment on XXXX XXXX, XXXX. Additionally, service mortgage company transferred the loan to a new mortgage servicer with instruction to me to make all future payments to the new servicers effective XXXX XXXX.
I paid the new servicer {$3100.00} on XXXX XXXX, XXXX, for the mortgage payment due XXXX XXXX. After that, I received notice from new servicer about an outstanding claim from the old service mortgage company for the XXXX XXXX payment. I filed a dispute with new service mortgage company in response. The new servicer applied my payment to the old servicer 's claim and demanded XXXX and XXXX XXXX payments. The new servicer advised me that the answer to my dispute could take up to 45 days.
When making the XXXX payment, I spoke to new servicer 's agent, who acknowledged receipt of my dispute, confirmed mailing address and indicated that a late payment fee did not apply to this payment
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| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/2020 To Whom it May Concern : This is the 2nd complaint Ive had to file with CFPD because SLS never completed the corrections they stated they were going to make to resolve the first complaint ( First complaint ID # XXXX ).
In their settlement response it lists all the payments they were going to correct, then it states : In addition, SLS reversed a property inspection fee of {$11.00} and a previously collected late fee amount of {$160.00}. These funds were added to the unapplied funds of {$840.00} for a total of {$1000.00}. These unapplied funds will be applied to the XX/XX/2020 contractual monthly payment when the balance of the payment ( {$820.00} ) is received.
This settlement statement was not made available to me until XX/XX/XXXX. I had already made my XXXX payment of {$1700.00} on XX/XX/XXXX and had also already sent my XXXX payment of {$1700.00} before I received the notice. Since I still shouldve had a credit of {$1000.00} as stated in SLS response, I sent {$740.00} on XX/XX/XXXX ( the ACTUAL amount due rather than the incorrect amount of {$820.00} as stated in their response ), to complete my XX/XX/XXXX mortgage payment. This shouldve completed all actions SLS agreed to and wouldve balanced by account. On XX/XX/XXXX I sent {$1700.00} XXXX the newly adjusted payment due to increase in escrow XXXX to satisfy XXXX payment, and on XX/XX/XXXX I sent {$1700.00} to satisfy XXXX payment.
SLSs monthly statements ( included in the attachments ) never showed the credit indicated in their settlement response. In fact, XXXX statement indicated the total amount due was {$4000.00}, XXXX statement amount due was {$3600.00}, XXXX was {$4700.00}, XXXX was {$4700.00} and XXXX is {$3800.00}. In addition to these statements, I received 13 courtesy reminder letters between XX/XX/XXXX and XX/XX/XXXX telling me that my mortgage loan is in serious default, including a Notice of Default and Intent to Foreclose ( see attached ) dated XX/XX/XXXX!
On XX/XX/XXXX I mailed and faxed SLS a letter explaining their errors, asking them to please apply the funds correctly. I received their response dated XX/XX/XXXX, which continued to blame the previous servicer for incorrectly applying funds to principle before the loan was transferred and tried to justify why they will not apply my payments as Ive requested. ( see attached ) In an effort to keep this professional I will refrain from detailing my frustration and complete lack of confidence in how my money is being so fraudulently handled by this company. Please help. Ive been trying to refinance for months now and Ive already lost so much money because of their continued dishonesty. Thanks in advance for any help you can render.
|
| 10/15/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Ref. : XXXX Loan # XXXX -Property Address : XXXX XXXX XXXX XXXX, XXXX, CA. XXXX - XXXX XXXX , XXXX - Loan Number : XXXX +++++++ Dear Sirs, Greetings, with reference to the above mentioned Mortgage Loan that was initiated and completed by Owning Corporation on / about XX/XX/XXXX , I would like to direct your respectful agency to the following errors, omissions and negligence in fulfilling its terms and conditions : 1. Specialized Loan Services purchased and/ or currently servicing the above mentioned loan as XX/XX/XXXX from your client XXXX XXXX XXXX. ( DEBT COLLECTORS ) 2. We gave clear instruction via phone, certified mail, fax, wrote on the payment coupon and posted on the check itself that ; >>>>>> ALL PAYMENT MADE IN ADVANCE TO BE APPLIED TO THE FOLLOWING MONTHS PAYMENT, AND NEVER APPLY TO THE PRINCIPLE! <<<<<<< 3. Since XX/XX/XXXX, we contacted Specialized Loan Servicing almost every two weeks via phone, e-mails and in writing to correct the errors, omissions and negligence that plagued this account by applying the payments correctly to the following months required payments to no avail.
4. Specifically ; we made a payment to XXXX XXXX XXXX On XXXX, XXXX, XXXX that was again mis-applied to the principle and Specialized Loan Servicing purchased this account thereafter, therefor Specialized Loan Servicing is directly responsible for the correction and to process the proper credits to our account.
5. As a result ; XX/XX/XXXX payment should not got to the Principle, but to be applied to XX/XX/2020 month required payment.
6. Therefrom, our required monthly payment should be due in XX/XX/XXXX.
And many others, in addition to over 15 e-mail to your Customer Support team who responded with a receipt and promised investigation of the matter, to no avail.
>>>>>>>>> Violations <<<<<<<<< ( DEBT COLLECTORS ) Specialized Loan Inc and XXXX XXXX XXXX violated : Our Civil Rights by committing a persistent and egregious violations of " Fair Debt Collections Practices Act '', " Fraudulent '' intent to force a default on the account that was paid in advanced, " Unfair Business Practices '', " Mental and Emotional Distress '', " intentional harm and deceit '' and " Bad Faith '' in conducting business.
1. Specialized Loan Servicing XXXX. XXXX XXXX, XXXX, CO XXXX 2. XXXX XXXX XXXX, XXXX - XXXX XXXX XXXX.
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA. XXXX We spoke to the following Customer Services Representative and Managers to you company, who promised corrections and proper credit to the account yet they failed to do so : I. Ms. XXXX Employee # XXXX II. Ms. XXXX Employee # XXXX III. Mr. XXXX Employee # XXXX IV. Ms. XXXX Emplee # XXXX VI. Mr. XXXX Georgia Location Manager
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| 10/18/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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|
Web |
Servicemember |
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In XX/XX/XXXX, I sought a payoff amount for my HELICO loan. Specialized Loan Servicing ( SLS ) provided a figure of {$52000.00}, which incorporated additional days of interest. I promptly transferred the specified funds on XX/XX/XXXX, in accordance with their directives to their designated lock box. SLS acknowledged this payment on the same day, resulting in an overpayment, as reflected in my account, amounting to {$470.00}. By XX/XX/XXXX, my statement indicated that there was no outstanding principal balance, a status that persisted into the XX/XX/XXXX statement.
Subsequently, on XX/XX/XXXX, I formally reached out to SLS with a request to terminate my HELICO account. In compliance with their protocol, I furnished them with a signed letter, delivered via fax. However, upon their receipt of this closure request, SLS took the inexplicable step of nullifying the principal payment I had made on XX/XX/XXXX. Instead, they reprocessed the payment and imposed an interest of 11 % for the months of XXXX and XXXX on the previously cleared principal sum of {$51000.00}. This recalculated interest totaled {$920.00}.
This adjustment not only meant that the company retained the aforementioned overpayment of {$470.00} but also culminated in an additional payment demand of {$450.00} for account closure. I have since paid the additional {$450.00} amount because they identified it as a requirement on my XX/XX/XXXX statement and identified it as past due.
SLS 's rationale for this reversal remains unclear. Their justification rests on the premise that I did not initiate the account 's closure in XXXX. However, I was under no obligation to terminate the account in that month. It is my understanding that a XXXX principal balance negates the possibility of further interest charges.
I have made four separate attempts to rectify this situation with SLS via phone. Each conversation concludes with an assurance of a follow-up investigation, yet no subsequent communication is ever initiated on their part. My subsequent calls invariably begin anew with a different representative. Furthermore, my efforts to elevate the matter to higher management have been thwarted, as I am consistently redirected to their initial point of contactthe help deskwhose personnel, I suspect, may lack a comprehensive grasp of banking and interest procedures.
I have attached copies of my monthly statements starting in XXXX to XX/XX/XXXX for your review. The XXXX statement clearly shows the {$52000.00} payment being applied on XX/XX/XXXX. The XXXX statement clearly shows them reversing a {$51000.00} payment on XX/XX/XXXX and immediately reapplying this payment, but charging me interest for the prior two months.
|
| 10/31/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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My Mortgage Debt was discharged in XXXX. Since then I'm voluntarily paying the mortgage. I do want to keep my home. Since XXXX have not missed a single payment. Sometimes I send I paid after the XXXX of the month but always before the XXXX. XXXX was servicing my mortgage since XXXX and I never had any issues with them.
Last year the servicing of my mortgage was transferred to SLS and my problems started.
First I wasn't able to pay online, like I did before. They told me I wasn't allowed because I had filed for bankruptcy. I NEVER MISSED A PAYMENT since XXXX, but sometimes my check arrives at their office a few days after the XXXX of the month and they started to charge me late fees. I retired this year and I receive my pension every XXXX Wednesday of the month. I called to remind them my debt was discharged and that I was voluntarily paying my mortgage and they couldn't charge me late fees for a debt I legally don't own. They were rude to me, asked to speak to the manager but he didn't want to speak with me, and they told me the late fees would stay. I sent several emails, and sent also a copy of the Discharged papers I was supposed to send to all debtors. After I sent the Bankruptcy document, SLS have changed the wording in my statements. LATE FEES was changed into UNPAID FEES. I can prove, without a doubt I have not missed a single payment, so I don't have any unpaid fees.
I put my house on the market and I asked for a Pay-Off Statement and they included late fees. I called them several times, sent many emails but they are being unreasonable. It has been very stressful to deal with them. Recently I was able to make a payment on line but they have included late fees and I can't make the payment online unless I pay the amount they specify there which includes a LATE FEE. I have asked them to remove the late fee so I can pay online but they have not done it This month I paid over the phone because of the issues I'm having with them I didn't want my check to get there after the XXXX. they charged me a convenience fee {$12.00}.
I really need this issue to be solved because once I sell my house I don't want to see late fees included in my pay-off amount, it is not right.
I have a question - my mortgage is variable but since my bankruptcy, from XXXX to XXXX, XXXX made very little changes in my monthly payment.
After it changed to SLS, they have increased my payment by around {$20.00} every 6 month and I want to know if they are allowed to do that. I know it was a variable rate mortgage but the debt was discharged and I understood that's why XXXX made very little changes to my monthly payment amount Please let me know if you can help me with this problem Thank you
|
| 10/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/2022 XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX, XXXX Washington, XXXX XXXX RE : Request of support and mediation with Specialized Loan Servicing to avoid the foreclosure of my home Complaint # XXXX XXXX XXXX, Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX VA XXXX To Whom it May Concern : On XX/XX/XXXX, I submitted Complaint # XXXX because my Servicer denied my request for any home retention option without respecting the due process and, at the same time, engaging in predatory practices.
This week I received a letter from my Servicer in response to my complaint. However, the letter does not address the main problem, which is a remedy for predatory practices. Even though Specialized Loan Servicing is the Servicer of my loan and not a lender, they have to apply the lender or investor guidelines, and my complaint was about those guidelines.
With the letter, Specialized Loan Servicing is sending me a new loan modification offer, which I appreciate, but still, some of the terms are predatory : XXXX years with a 7.250 % interest rate ( currently, the rate for a XXXX mortgage is 6.28 % ). After that, interest will increase to 13.125 % for the remaining 12 years and a down payment of {$21000.00} I am not trying to avoid my responsibility. I want to pay this loan. I am only asking for fair terms to solve this problem. Still, the Servicer and the Investor of my loan have set loan modification terms that are impossible to accept for anyone in my position because I do not have {$21000.00}. I am sure nobody affected by XXXX has that amount of money available in a bank account. With the inflation and the consequences of the Pandemic, we are barely surviving, and gathering the amount requested as a down payment is impossible.
Today I reviewed your portal and discovered that the case is closed just because the Servicer sent a response letter to my complaint. As I said in the second paragraph, the letter does not address or solve the main problem. Under that offer I am still subjected to paying an outrageos interest rate after XXXX years, and I am required to make a {$21000.00} down payment which I dont have. Thus, how can the Consumer Financial Protection Bureau close a case that has not been resolved? And, why the Consumer Financial Protection Bureau accepts the servicer stataments without any evaluation? Or is this an automated process that closes cases when an answer is received without any human involvement or verification?
I am asking for your support and mediation with my Servicer and Investor to reach an agreement allowing me to keep my home.
Best regards, XXXX XXXX XXXX XXXX XXXX. XXXX VA XXXX Phone number_XXXX
|
| 09/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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On XXXX XXXX, 2016, I received a phone call from SLS who is servicing my mortgage. They called to inform me that I had not made the XXXX payment. After consulting with my wife, we realized that we had not gone online to make the payment as we normally do. For the first time in 13 years, we missed it. So, I told them I wanted to get caught up and could give them payment information over the phone. She took it and then offered to set me up on EFT. I agreed and gave the corresponding account numbers. After I provided all the information, she told me the account would be up to date within 24-48 hrs and then on EFT going forward. On approx. XXXX XXXX, I received a notice from SLS that my mortgage was going into default and I called them immediately. I was then told that my account was not set up on EFT and they had mailed a notice to me in XXXX. I never received a notice in XXXX and assumed my account was functioning as we had set it up. First, I told them to take two payments and get my account up to date. They agreed to waive the late fees, but I was still not happy that they had removed my account from EFT after we had set it up. They told me there was n't enough time to get it set up for the XXXX payment, but that they sent me notification in regards to that payment. Again, I never received anything in the mail to this effect and was not happy they did n't bother to call. They called me in XXXX when it was late, why did they let it go for nearly two months and not call me again? Why did they rely on the mail when this is such a serious matter? The representative kept telling me they did their part by mailing the notice and I told them it was irrelevant because I never received it. I was also concerned they were going to ding my credit so I asked about that. They told me it would be reported so I requested to speak to a manager. As far as I 'm concerned it was their fault the payment was late and since I would expect to call when a payment is missing as they did in XXXX, they should have done it again in XXXX, especially after telling me I 'm set up on EFT. She said their was nothing they could do about it and it was not their fault. I take great care in watching my credit and this is completely unacceptable to me. I did nothing wrong and they have inconsistently applied their follow up procedures. To my surprise on XXXX XXXX, I received a letter in the mail stating that my account had been removed from EFT. XXXX XXXX!!! Nearly two months after they said they mailed it. I want the credit ding rescinded from my account or I would like to know what my legal options are. I have already moved my account to another mortgage company, but this remains unacceptable.
|
| 09/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
Within in 3 months of closing our loan was sold to another company, we do not know who because the loan servicing company will not give us the name. We noticed that the payment was not accurate and the monthly payment increased by {$330.00} with no explanation. Part of the change was a change in our insurance company but we still could not get them to explain what changed. So we contacted the tax office to get our yearly tax amount, approximately {$190.00} a month and we know what the monthly is for insurance, right at {$200.00}, and we know what the monthly principal and interest is, which is {$720.00}, that should total around {$1100.00}. We are paying {$1300.00} a month??
In XXXX we changed insurance companies and our insurance did increase from {$1400.00} to {$2400.00}. So we understand that the monthly payment would go up by about {$100.00} but it went up by {$330.00}.
We got them to send us a disclosure statement, dated XXXX that said we had an escrow shortage of {$2800.00}, how did that happen, we closed in mid XXXX and this was 2 months later. We did change the insurance after the loan closed, and when we changed it we paid for the insurance in full, the mortgage company did not allow that and sent the money back to the insurance company but at no time were we without insurance or missed any payments. I feel like this has a lot to do with the issue but we can not get them to help us or explain it.
On that same disclosure statement we noticed that in XXXX it shows {$310.00} was deposited in our escrow account, in XXXX nothing, in XXXX {$310.00} again. It says our account balance as of XXXX is negative {$1200.00}??????
They are charging our escrow account {$640.00} a month but only {$400.00} is going into it, again I don't understand.
We have contacted them about every 3-4 weeks since XXXX to get them to explain the issue, the first time they agreed and could not figure out why so they said they will ask for escrow analysis and get back to us, no one does. We call again, this time they say our escrow is short, that is why we have to pay more, why is it short we ask, we have not missed a payment on anything, they say we will need to request an escrow analysis to let you know, we will call you back, no one ever does. we Have done this so many times and can never get any help or explanation. The last time we called they said that even though we were paying an extra {$330.00} a month towards escrow we will still be short at the end of the year, how is that possible?? They will not tell us the name of the actual owner of the loan/mortgage company, they will not give us a copy of an escrow analysis, we don't know how else to resolve this issue.
|
| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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my complaint is about Specialize Loan Servicing company.My loan was held by XXXX XXXX XXXX after taken from XXXX XXXX.In XXXX XXXX give it to this company everything was fine until this XXXX when my insurance was increased. Immediately I made telephone contact regarding cancelling to a lower premium of which I did. You will note in the articles I send. After that was taken care by a person by the name of XXXX ext came a bill with a different payment. I spoke to XXXX who assured me that the insurance, monthly payments that I send and the total Escrow Balance that they quoted paid in full plus some overpayment.Why the overpay amount at first they send me a balance for {$4500.00} after I paid that they send me a different amount instead which is {$3800.00} you will also note in the receipts I send a correspondent requesting a new calculation since I paid the escrow in full and my taxes remains the same I pointed out that my monthly mortgage payments should be less.The new insurance is almost 1/3 of the new and still below the original which was $ XXXX.Up to the month of XXXX my monthly payments remains at {$1300.00} XXXX stated I should wait for a new bill while she make sure all the monies are placed in their proper place including the monthly payments that I still send'She also told me that they record only partial payment for the month of XXXX I send the copy to the company for it to be fix..In XXXX there comes an incorrect bill -- you will note I spoke XXXX relate the whole problem nothing is been done. While this is going on the company is sending me delinquent lettere two in each month.The payments varies each month XXXX it was {$20000.00} XXXX $ 1994.88+ {$50.00} XXXX $ 1994.88+ new fee and also escrow amount I am so frustrated, full of fear of loosing my house I am XXXX XXXX XXXX, retired I cant afford to loose my place especially when the problem is due to a company that refuse to make things right. I have to combine my social security benefit check with my retirement check to make monthly payment I am already stressed this problem is making my XXXX XXXX going through the roof. I do everything they requested still there is no cooperation on their path. when looking into this matter Please note My escrow Balance is paid in full by me. MY taxes amount remains the same and ( 3 ) my insurance is less than my original amount and less than 1/2 the amount of the {$5900.00} that is cancelled. with these in mind there is no accountant can calculate my payments to be more than my previous payments. It MUST BE LOWER THAN {$1300.00}.
I am looking forward for your help.
If there is anything that you need to verify you may call XXXX text or email me at XXXX.
|
| 06/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My EX and I HAD a XXXX XXXX loan that initially was thru XXXX XXXX XXXX. Our loan got transferred to Specialized Loan Servicing ( SLS ) in XX/XX/XXXX. SLS did not have all of the documentation about our loan and past modification help, etc.
We were in routine communications with them. They were aware tha we had an active contract for sale of the house. They kept sending the WRONG forms for us to fill out.
We SOLD the house XX/XX/XXXX. The pay-off amount given to our mortgage company was dated for AFTER the sale date to ensure we would be paying the correct amount.
SLS was paid in FULL for the loan, yet keeps sending bills for missed mortgage payments.
I have emailed them, called them, sent them information. Each time there is communication, it is with a different representative, with differing information, and it seems like nobody has figured this out.
I contacted our Title company and they said check was not returned and pay off amount WAS correct. They also said NOBODY from SLS contacted them regarding any possible discrepancy in pay-out.
A SLS rep initially said the pay-out check was returned because it wasn't the correct amount, then later said it appears like it WAS the correct amount but unsure as to why it wasn't accepted! Not ONCE did I receive, nor my EX, any correspondence citing pay-out was in the wrong amount.
My EX contacted XXXX XXXX, the originator of our loan, and they said the loan WAS paid off as well. They recommended filing a formal dispute. I emailed SLS 2-3 weeks ago. Nobody has resolved this issue. I was told a few weeks ago, after I kept calling them, that it looks like there's more money due because of the pending foreclosure process.
I don't understand. We SOLD the house BEFORE it went into foreclosure. I communicated with SLS and their Foreclosure department in XXXX that house was being sold on XX/XX/XXXX. Neither my EX nor I have EVER received any bill reflecting this lack of payment. All we have received is the typical monthly statement/bill reflecting past monthly payments not sent in.
This is still on my credit report as a balance of over {$300000.00}! That is NOT true. I can send a copy of the pay-out quote along with the CLEAR Title transfer if needed. Please help me get this rectified.
During these ongoing economic conditions, the added stress of this is anxiety provoking and over-whelming. I don't know who else to contact.
I called XXXX XXXX directly but got disconnected during the transfer. I then emailed XXXX XXXX but other than receiving an email citing someone would contact me, there has been no resolution or communication. I have NOT received anything still from SLS explaining why this is not resolved.
|
| 10/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX XXXX sold my mortgage to Specialized Loan Services LLC. Before payments began I spoke to SLS and they agreed, via phone, that I could continue to pay bi-weekly like I had been doing with XXXX XXXX XXXX. They stated that their system was not set up for it but they would do it. The statements sent out were going to be off and show late fees however they said not to worry about it because they would have it corrected in the system. Once in a while they would call to say it was late however when I mentioned the agreement the caller would see it written in the system and have the calls stopped. I set up bill pay with my bank so that the day after my paycheck was deposited a check would be sent out to SLS. I have never missed one payment, and there have been months when they have received an extra payment. From XX/XX/XXXX till about I believe XX/XX/XXXX there were no late charges and I believe ( I have no way of checking ) they were even applying the extra money to the principal. However after doing my XX/XX/XXXX taxes I found that around XX/XX/XXXX they had started to charge late fees and were no longer applying the extra money to the principal. I had also found where they were reporting me late, over 19 times, to the credit report companies. When I tried to dispute it SLS would send a copy of the original agreement I made with the private lender saying I agreed to a single payment once a month, and that they were only a third party attempting to collect a debt. I explained to them that they agreed to the new payments in XX/XX/XXXX and that even though it was verbal they had to honor it. They refuse to correct any of the late charges, or late reportings. The one customer service rep. I talked to said there was no way to really prove there was an agreement. I did tell him that the fact it took them a year and half to start charging late fees, and that I have been paying the same exact way since XX/XX/XXXX should be pretty easy to prove it. He than said well we are only a third party trying to collect a debt which is not true either. The private lender died and his next of kin sold the mortgage to XXXX XXXX XXXX. I have checked and XXXX XXXX XXXX have the account showing as closed out saying they sold it SLS. When I asked for a supervisor he advised there was no way of reaching one and hung up. I have filed complaints with XXXX, as well as with the XXXX in an attempt to clear this up however they will not honor the verbal agreement we made. I will try this one last time to have them correct the issue, however I am looking for a lawyer at present and will take it to court if that is going to be the only way SLS will correct their mistake.
|
| 10/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
|
Multiple Requests submitted
for Request for Mortgage Assistance/Workout/Modification. Multiple correspondence to request for adjournment to a later date to have review of RMA. Denied due to 37 days or less from sale date. Denied in writing regarding adjournment and then the plaintiff does grant an adjournment prior to the written notification. No one notifies me until after I called several times and corresponded through email and through a complaint on this portal ( CFPB ). Received a new sale date ofXX/XX/18 still less then the 37 days law to review an RMA. Why adjourn for 28 days and not the 37 days? Use my adjournment at the XXXX County SHeriff 's office on XX/XX/18 to have the date moved to XX/XX/18. This moves the sale date 56 DAYS from the sale date. More then enought time to review and workout the loan modification. Submit all pertinent information with another formal request for a review of an RMA on XX/XX/18. Submit the XXXX County new sale date to show the date has been moved to XX/XX/18. XXXX XXXX from attorney 's office XXXX ( XXXX hired attorney ). FIRST CALL from their office after many non returned calls and/or correspondence. She was calling to let me know NOW the new sale date they postponed till is XX/XX/18. This was set onXX/XX/18 and only receiving a call to notify me on XX/XX/18. Explained the situation but the attorney just reminds me they are only hired for the foreclosure and the decision is on behalf of the bank. Just reminds me to call SLS again to make sure they have my new sale date and to request a workout with them. Called SLS Yesterday XX/XX/18and spoke to a representative XXXX to ensure the documents that were received AGAIN ( 2nd request ) for the RMA request and workout. Please note that I have been using the same email address to correspond to SLS and had no issue prior of them uploading requests and documents into the system. As of yesterday the documents and request below that were sent at XXXX XXXX on XX/XX/XXXX were not uploaded or even documented that they were received. I find this very frustrating and unfair as I have been told by numerous SLS customer representatives that it takes 24 hours then you will see the items in their system. It was over 48 hours and still nothing. Why???? I fill the bank XXXX/SLS are not be fair to me the consumer for this loan. This is a not fair housing opportunity to have a workout/modification for the loan on the property. This is yet another attempt to have a FAIR review since NJ CItizen Action Agency and I have worked on the financials and are confident that the loan can be brought current and the bank can have the money owed to them if a modification is put in place.
|
| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
We have had the unfortunate experience of dealing with SLS for five years now. Throughout this entire time, they have repeatedly been non-responsive to letters, phone calls, and emails. They have not filed legal documents on time with the courts and have acted in an unfair and discriminatory manner with us on more than one occassion. We have had to incur legal fees in order to get them to even return a phone call, which actually added to our financial hardship that we were trying to resolve with our mortgage in the first place.
Most recently, pursuant to the request of the attorney for SLS in XX/XX/XXXX, we filed a request for loan modification on our mortgage loan. We had previously filed a request for mortgage assistance in XX/XX/XXXX, which was never acknowledged, responded to or addressed by SLS. Rather, they filed a Notice of Foreclosure and we had to hire an attorney to help us navigate through that. We ended up having to file a Chapter XXXX Bankruptcy to protect our home. During the time the banrkuptcy was being finalized, we continued making our payments in the amount of {$2600.00}, and SLS never filed an proof of claim as required by law. At the very end of the bankruptcy, they filed a Notice of Default and we had to negotiate with them for another several weeks before our bankruptcy could be approved by the courts. They insisted on a monthly payment of {$4100.00} because they would not add the arrearages to the balance of our mortgage, despite the fact there is plenty of equity to do so. We have never been able to make that payment and after discussing this with the attorney for SLS and our attorney, we were told to file a new Request for Mortgage Assistance which would be to lower our monthly payment so we could get our mortgage back in a current status. We did this in XX/XX/XXXX. SLS acknowledged receipt of the modification in three separate letters datedXX/XX/XXXX, XX/XX/XXXXand again on XX/XX/XXXX. Each letter stated they were waiting for information which was out of our control and they would respond as soon as that information was received. We heard absolutely nothing from SLS until we received a letter last Wednesday, XX/XX/XXXX from XXXX XXXX XXXX XXXX out of XXXX, Texas, advising us of a Notice of Default on the mortgage. There has still been no reference to our Request for Mortgage Assistance filed last XX/XX/XXXX to SLS. We responded to the letter yesterday via fax, express mail and regular mail advising of this situation and requesting our Loan Assistance application be approved so we can get back on track with our mortgage. We desperately need help getting this situation resolved as they are threatening foreclosure.
|
| 10/17/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
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Web |
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We purchased our home in XXXX and we had XXXX loans, a first and a second with XXXX XXXX. In XXXX our mortgage was transferred to XXXX XXXX XXXX as a result of a crash in the housing market. When we reached out to XXXX of XXXX about the loans, they indicated that they were only aware of the first loan and that we no longer need to worry about the second as it had been charged off. Since the second mortgage was still showing up on my credit, I reached out to the debt collector ( XXXX ) that was listed in XXXX. In XXXX, I sent them a letter to remove the debt from my credit report and they responded in XX/XX/XXXX.
XXXX - XX/XX/XXXX, responded that account closed XXXX XXXX and we are no longer liable for debt and no balance due. reported to all credit bureaus and the tradeline was deleted.
XXXX - XX/XX/XXXX, received another letter stating that servicing of our loan is being transferred to SLS effective XX/XX/XXXX and they will be collecting payments and they will stop effective XX/XX/XXXX.
So I reached out to Specialized Loan Services stating that this loan had been charged off and that no balance was due. On XX/XX/XXXX, I received a letter stating that they are new loan servicer.On XX/XX/XXXX, I received another letter stating amount of debt and outstanding fees owed. For the next few years SLS continued to send statements stating that we owe them even though nothing was on our credit and no title had been on file with the county stating them as a lien holder.
In XXXX we refinanced our house with XXXX XXXX XXXX ( XXXX ). The loan officer asked ( via email ) if we had a second since something came up and I told him about the situation with XXXX and asked him if that needed to be paid off since they were trying to collect a debt that had been closed. The loan XXXX stated that title and escrow couldnt find anything and we were cleared to proceed with the refinance.
In XX/XX/XXXX, we started receiving multiple phone calls about our house being in pre foreclosure and XXXX had filed a Notice of Default on behalf of SLS and that we needed to pay or they would foreclose on our house. I went back and forth with them and XXXX and the title company to see who was liable and how is this possible. We also were recently served by XXXX listing us and the second lien holder in their suit to stop the foreclosure process and stating that we did not disclose the second at the time of refinance which is not true. We have filed a claim with the Title company ( XXXX XXXX ) and they decided they were not at fault. We do not know what to do but we want to keep our house but the timeline is short to save it and we can not afford to pay this nor a lawyer.
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| 01/10/2022 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Older American |
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I believe that Specialized Loan Servicing LLC used misleading, abusive and harrassing tactics in an attempt to collect more than I owed under my policy. I typically pay {$1700.00} monthly on my mortgage, but they notified me in early XXXX that I owed {$30000.00} by XXXX XXXX due to purported outstanding escrow fees, even though my account was current. I repeatedly tried to point out the error via email and on multiple phone calls with my accountant on the phone with me. But instead of being helpful, customer service representatives yelled at me on the phone and told me that if I didn't pay {$30000.00} by XX/XX/XXXX my account would be in default and my home could be pushed into foreclosure.
After many stressful days and sleepless nights, I liquidated my assets and pooled what little I had in my savings account to make the {$30000.00} in payment so that my property and home wouldn't be pushed into foreclosure. I also contested the company 's claims in writing that they were incorrect and bogus, and I complained to the company that they had used harrassing, threatening and what I believe were illegal tactics to try to make me pay far more than I was required to pay monthly under our contract. I made the {$30000.00} payment just before XX/XX/XXXX, but as a result, I have very little left to live on during a pandemic and uncertain times.
The company eventually sent me a letter dated XX/XX/XXXX that they had indeed made an error and I owed nothing more than the {$1700.00} monthly mortgage payment, but it's too little, too late, and I want my money back so that I can be able to financially withstand the economic uncertainty caused by the pandemic. I also believe the company 's actions violate multiple provisions of the Fair Debt Collection Practices Act, and I'm entitled to recover the maximum statutory fine under it.
As evidence, I've attached the XXXX XXXX letter ( titled " letter '' ) that I received from the company admitting their mistake in calculating alleged outstanding escrow fees. I also attached two notices ( titled " overdue1 '' and " overdue2 '' ) that I received prior to XX/XX/XXXX from the company claiming I owed the company escrow payments. I also attached a document ( titled " amount owed '' ) from the company, which claimed that I owed roughly {$30000.00} by XX/XX/XXXX, and a letter I sent the company ( titled " protest '' ) informing them that an error had been made and requesting all and any information related to my account. Additionally, I attached two XX/XX/XXXX documents from the company ( titled " statement1 '' and " statement2 '' ) that indicates the amounts I paid on the loan and the dates the payments were made.
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| 02/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing LLC. ( SLS ) They have our mortgage passed from XXXX since XX/XX/XXXX.
We have terrible experience with them. from payments by check, costumer service ( if we lucky and they pick the phon ) online payments, almost inexistent real person communication available in the hrs they advertise ( today XX/XX/XXXX at XXXX .I was calling XXXX XXXX XXXX XXXX since XXXX XXXX XXXX XXXX until now, said they are not available try in 30 minutes ).
XX/XX/XXXX, our check/payment of XXXX was sent by mail on XX/XX/XXXX .. the check was not cash by the XXXX ( we called before the late fee applied every XXXX of the month ) they said to wait one more week since our account was just transferred to them ( new ) so we wait.
XXXX XXXX Monday .. we called they said the check must be loss and we should pay online or with XXXX payment by mail.. We made the payment online XX/XX/XXXX printed our confirmation, check online it showed in ur SLS online account, we cancel the check with out bank ( {$35.00} fee ), the very next day XX/XX/XXXX they cashed the check so a new payment of {$1500.00} showed our SLS online account.. ( we called then again to left them know that we canceled the " loss '' check ) when the bank didn't pay them, they took the check payment of the system and also the online payment we made first. we called again to complain.
The check for XXXX payment was sent XX/XX/XXXX, they processed/ cash it on XX/XX/XXXX and added the payment of XXXX deleted ( online payment ).
This year XXXX, we have the same situation with our Payment of XXXX. with the deference that we need to pay online before XX/XX/XXXX to avoid the late fee ( it is not more disclosed in the payment slot or their website ), We made the XXXX XX/XX/XXXX payment online and print our confirmation, it was not showed yesterday /Tuesday, we look in the bank before cancel the check, in our bank finally went through the online payment ( president weekend ) but also shows that they cashed our check, collecting {$1500.00} on XX/XX/XXXX online and another {$1500.00} from the check sent on XX/XX/XXXX, the one they said was loss, never delivery to them. I log into the SLS online account and it shows the new payment ( check cash ) yesterday XX/XX/XXXX ...
they applied to XXXX when the slot and the check are date for XXXX, if they get XXXX payment and get a check for XXXX they should apply to the principal the least.
It is abusive, if I didn't pay online, I would go it a late fee ( before {$50.00} now I think it is {$75.00} ) or if they didn't cash it I still have to pay the cancelation fee ... now I was a empty checking account, with a terrible situation in my house.
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| 09/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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This Dispute Letter is regarding Specialized Loan Servicing choosing to ignore the Covid-19 Pandemic, The Cares Act and our Washington State mandates regarding no evictions as well as Landlords inability to legally ask or collect rents as it is labeled as harassment as well as reported to the Attorney Generals Office along with a large fine. I am still currently being harassed by SLS with a sale date WHILE Washington State is under the NO EVICTION NO RENTAL PAYMENT MANDATES, which has made it impossible for me to keep up with utilities as well as mortgage payments without full rents coming in to pay for it all. The financial burden has been devastating and I continue to work with state and local agencies with my tenants to try and get financial help, but these agencies are so inundated and backlogged that I have been told they are only processing XXXX and XXXX applications, and to be patient. It is very difficult to be patient waiting for financial relief of unpaid rents to help with a modification/forbearance and for a repayment plan when I have a XX/XX/2021, sale date hanging over my head! I am not in any position to make these agencies move any faster than they are capable, yet Im threatened continuously with sale dates from SLS instead of working with me so we can all get through this. All my documents for a modification have been in review yet rather than understanding what we are going through as a nation, SLS is working to make the families I rent to with children homeless by their careless, illegal, irrational sale date tactics. I have asked repeatedly for forbearance, yet SLS has not attempted to make a good faith effort to modify my property. Therefore, I am asking that SLS comply with our state mandates and work with me, the landlord, as I am required by law to act toward my tenants as well during this Pandemic, and cancel the XX/XX/2021, sale date, work with me on a modification that will enable me the time to collect all of the past due rents and get modified with SLS on this loan.
Thank you for your attention to this legal matter, as it is of utmost importance. Please let me also know in writing that the XX/XX/2021, sale date has been cancelled as well as any future sale dates until we can legally resolve this statewide mandate still enforced in Washington State.
Please find enclosed a letter from Mr. XXXX XXXX, Washington Department of Financial Institutions with our States 4th Amendment regulations as well as Attorney General XXXX XXXX XXXX for Homeowners/Landlords during this Pandemic. I will continue to alert all pertinent agencies of SLSs responses and activities toward SLSs sale dates given to me on my property.
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| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS Mortgage will not update my account with payments from XX/XX/XXXX and they denied me the ability to make payments via the web service or over the phone.
Specialized Loan Services has continued to not credit my account for electronic payments made XX/XX/XXXX in the amounts of {$4600.00} ( XXXX XXXX XXXX XXXX XXXX ) and {$6100.00} ( XXXX XXXX XXXX ) ( *total of {$10000.00} ) made electronically to SLS citing my account number via bill pay services from both of these banking institutions. My accounts were debited on XX/XX/XXXX in these exact amounts, however, my SLS account has shown no change.
I called today XX/XX/XXXX to make a {$9000.00} payment and was denied to make any payments over the phone by XXXX ( teller ID # XXXX ). She would not cite any legal reasons for not accepting payment over the phone. After placing me on hold ( several times ) and referring to her management, I was instructed to XXXX payment by mail to Specialized Loan Services XXXX XXXX XXXXXXXX XXXX XXXX XXXX CA XXXX and given no other options.
Payments on XX/XX/XXXX in the amount of {$6000.00} and XXXX {$8800.00} were accepted over the phone. All notes on the account should reflect my purpose to become current and make payments towards that effect. There is also an UNAPPLIED payment amount of {$3700.00} against my account which SLS has been requested to apply against the arrears amount, but has NOT COMPLIED.
SLS has consistently 1 ) Denied me the ability to be covered under COVID FORBEARANCE protection without citing specific reasons for denial 2 ) Continually and consistently coerced me to apply for their Loan Modification program, even enrolling me without my consent 3 ) Denied my ability to make payments in a timely fashion through the web or via phone - or otherwise failed to apply payments I have made to my account in a timely fashion to reflect my ambition and purpose of getting the account up to date. 4 ) Misinformed me, mislead me or otherwise misdirected me via their call center and supervisor escalations thwarting my abilities to address my delinquency in a timely fashion.
If it were not for XXXX XXXX XXXX I would have been railroaded by SLS ' call center staff and supervisors into a Loan Modification program which I did not want. XXXX XXXX of XXXX has been instrumental by being a liaison between SLS and myself.
PLEASE HELP ME!!! It is clear SLS ' intent was to either enroll me in their Loan Modification Program or to not accept payment and force foreclosure.
It has always been my intent to resolve the account and bring it current. I have been stonewalled at every attempt to do that when it is not under their loan modification terms.
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| 02/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I am writing to you today because I am in danger of losing my home, and I dont feel that my loan servicer, Specialized Loan Servicing ( SLS ), is ethically evaluating my applications for mortgage assistance. I have had multiple hardships the past few years, but I am now in a better financial position and can afford a reasonable mortgage payment.
When my application was denied, we called SLS asking for details ; we were told to file an appeal to get these answers, so thats what we did ( a copy of that appeal is attached ). Our appeal was denied and we were given incomplete answers at best ( their denial letter is also attached ). Their rationale for the incomplete answers was basically that the new modified payment they are trying to derive must at least equal if not be less than my current monthly payment, and since my current interest rate from a previous HAMP modification is 2 % and they can not go lower than that, they can not derive a lower payment.
However, my current interest rate is not 2 %. That modification from XXXX was a step-rate modification in which my interest rate was 2 % for only the first five years and increased every year after that until it capped out in XX/XX/XXXXat 4.375 %. Since my most recent default occurred when the interest rate was still 2 %, SLS system shows that as my interest rate and obviously nobody at SLS is doing any research to realize that I am being charged 4.375 % interest when they calculate my arrears every month. I feel it is at least unethical and incompetent, if not FRAUDULENT, to deny my application using an interest rate at 2 % but then charge my account at 4.375 %.
After the denial of my appeal, we called to question this tactic. We spoke to a supervisor in their Loss Mitigation Department named XXXX who assured us that she would research this and call back.she never called back, and when we tried to chase her down our call eventually got escalated to another department ( Management ), who assured that they would call back in 24-48 hours. Of course, that also did not happen. Finally we spoke at length with SLS Executive Services Department. We eventually were transferred to a supervisor named XXXX ( # XXXX ). She did not make any effort to answer our questions, but instead insisted that right or wrong the decision would not be changed and advised that we should focus on liquidation options instead of trying to save our home.
So, in summary, I believe SLS improperly and fraudulently evaluated my application for mortgage assistance and then through horrific customer service refused to answer questions as to how they came to the conclusions that they put in their denial letter.
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| 04/20/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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SLS - XXXX XXXX XXXX denied recent loan modification on XX/XX/XXXX after referral from Attorney Generals office affiliated community agency. The home modification affiliated agency attempted to assist me. SLS had promised me last year and in XXXX that they would give me a modification with a lower interest rate of 2 % and balloon payment at the end, when I was struggling with work related injuries, discrimination since XXXX at work resulting in a civil case filed last month. SLS stated I owed {$190000.00} dollars and total principle is {$570000.00}. I had chapter XXXX filed. In XXXX.
I contacted Hope program on XX/XX/XXXX after getting the loan modification denial from SLS. Hope program told me that my loan was neither generated from XXXX XXXX or XXXX XXXX and referred me to a Hud affiliated agency on XX/XX/XXXX. The Hud Agent took my income information and found a surplus of over $ XXXX monthly and was surprised I had been denied a modification by SLS.
The Hud affiliated Agent got my permission and made a 3 way phone cal, to the SLS Representative in attempt to assist. The SLS was arrogant and would not budge and kept saying that I had an interest rate of 2 %, to which I replied no, my interest rate is currently listed as 4.75 % on all bank mortgage statements from SLS. The SLS agent then resorted to mentioning a supposedly prior modification done in XXXX which had fluctuating integrate from2 % during first year to 3 % ; to 4 % and then kept climbing.
I told the Gentthat SLS had not been honest and led me to believe that I qualified for a loan modification after completing my Chapter XXXX plan / discharged in XXXX in a very satisfactory manner. They ( SLS ) waited and dropped the terrible news of a loan modification denial and they are sneaky about what they are actually planning to do so that time lapses. I have lived in the home for XXXX years and worked hard prior to my work related injuries and now I have a good income to cover all expenses with more than a {$1800.00} monthly surplus. I have 2 cases related to my work injuries in state court and 1 in federal court. Please help me and my family. Thank you.
Conclusion : SLS can show their commitment to serving communities and struggling home owners by following through with their promise to modify my home. Just because I received XXXX loan modification by a different servicer, XXXX then XXXX XXXX XXXX, should not be a factor according to law. It has been more than 8 year to date. Their terms can be looked into so that they lower my interest rate to 2 %. Deceptive practices hurt communities and the very foundation of building our lives from the bottom up through hard work.k
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| 09/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I previously submitted a complaint under complaint ID XXXX and it was subsequently closed by CFPB due to a reply from the company. However, the issue was NOT resolved.
XXXX XXXX XXXX submitted my 1st Installment XXXX tax payment to the WRONG property PIN. Due to this, I became delinquent on the 1st installment of taxes and was charged by XXXX XXXX {$100.00} due to the delinquency.
Incorrect PIN : XXXX Correct PIN : XXXX Here is the sequence of events : 1. XX/XX/XXXX- XXXX paid the wrong taxes to the wrong property PIN ( listed above ) 2. XX/XX/XXXX - Taxes reported as delinquent to my lawyer during a sales transaction of the property 3. XX/XX/XXXX - Contacted SLS where they advised that the taxes were paid on the WRONG PIN and that is why they are delinquent - due to SLS 's error 4. Taxes were paid out of closing costs, including a {$100.00} penalty 5. XX/XX/XXXX - Filed 1st complaint to CFPB for the issues and lack of resolution with SLS to get a response from SLS, including a refund on the penalty paid ( {$100.00} ).
6. XX/XX/XXXX - Received a response from SLS that DID NOT resolve the issue of the penalty I paid out of pocket. It only addressed that they 'requested ' a refund from XXXX XXXX on my behalf.
7. XX/XX/XXXX - I contacted SLS 's Tax department and they said they couldn't do anything, they transferred me to customer service, they said they couldn't do anything and transferred me to Escrow, escrow told me that they won't do anything for me, and then they transferred me to their Executive Support Team- who said they won't do anything for me because the dispute is closed. He told me I need to write a letter and open a new dispute. I spent a total of 1.5 hours on the phone trying to get a refund for SLS 's mistake.
At this point, I am at a loss. It can not be this hard- they can clearly see they paid on the wrong property address and can view the interest charge on the correct property address. The loan paperwork has the CORRECT property address. SLS entered the incorrect property address when they did the payment. And now they are refusing to refund me interest payment I was charged and paid.
To SLS : I understand that under Section 6 of RESPA you are required to acknowledge receipt of my request within 5 business days and take action to resolve my inquiry within 30 business days. Under state law and under the federal Real Estate Settlement Procedures Act ( RESPA ), a mortgage lender is responsible for all penalties and costs due to its failure to use the borrower 's escrow to pay the taxes on the right PIN, in full and on time.
SLS is responsible for the penalties I incurred for the late tax payment.
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| 03/20/2023 |
Yes |
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- Trouble during payment process
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Web |
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Its a crime and SLS robbing me. I am requesting SLS referred to department for criminal complaint.
SLS applying more than the amount of property tax bill and robbing again and again for financial mismanagement of payments.
For XXXX property tax is {$3300.00} divide 12 months is {$270.00}.
7 I have been charged {$2700.00} for 3 months while payment should have been billed {$830.00} I have been charged for close 9 months property tax while as we are still XXXX or third month of the year.
For 4 months I have been charged total of {$1.00}, XXXX ( XXXX x XXXX ) For 3 months I have charged total of {$1000.00} ( XXXX x XXXX ) STATEMENT DATED XX/XX/XXXX.
Four payments of {$420.00} OF ESCROW AND IS WHAT PART FOR AND PROVIDE COUNTY TAX BILLS. I HAVE BEEN BILLED FOR 4 MONTHS {$420.00} TOTAL OF {$1700.00} how did SLS came up with figure?
Three payments of {$350.00} OF ESCROW IS WHAT FOR PROVIDE FULL BRAKE DOWN OR ITEMIZED BILLS WITH COUNTY TAX BILL HOW DID SLS CAME UP WITH THIS FIGURE.
According SSLS when the loan was transferred on XX/XX/XXXX payment was due from XX/XX/XXXX which means total of 43 payments. At that time my payment was P/I ONLY OF {$920.00} X XXXX = {$38000.00} OF {$60.00}, XXXX {$21000.00} has been stolen. This should refer by be law enforcement for criminal investigation such as FBI, DOJ for financial management.
Of the {$60000.00} {$17000.00} payment applied and from 1 and 2 contradicting this should be referred to law enforcement for criminal investigation such as FBI, DOJ for financial management.
Of the {$7800.00} payment applied {$2700.00} for 9 months and it should be 3 months only and over billing me this should be referred to law enforcement for criminal investigation such as FBI, DOJ for financial management.
I have been robbed close {$50000.00} I made request in complaint for refund in prior complaint this he been and denied this should be referred to law enforcement for criminal investigation such as FBI, DOJ for financial management.
Response to CFPB complaint dated XX/XX/XXXX states SLS paid {$720.00} to XXXX for home insurance for no reason. XXXX XXXXXXXX XXXX informed SLS I was paying my insurance and SLS should be paying insurance. I have paid my own insurance. My insurance form XXXXXXXX no payment has been made so SLS should referred to DOJ, FBI and law enforcement for criminal investigation.
SLS does not payment or any other any other form confirmation from insurance company. SLS and every other mortgage needs declaration page of the insurance. When it to my attention around XX/XX/XXXX I provide declaration cover page. Confirmation form SLS is attached.
CEO of SLS should get arrested.
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| 03/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is my second complaint about this mortgage company. My original mortgage was sold by XXXX XXXX to SLS Mortgage and has been a nightmare because SLS Mortgage is so incompetent, no one can answer any questions or give a legitimate reason for any wrong transactions that they do. Two months ago I received a letter stating my mortgage went up from $ XXXXmonthly to over $ XXXX monthly which is due because of an error that SLS mortgage made, they are saying that I have a {$3000.00} shortage which I have never had in the history of my mortgage. I contacted them, stayed on the phone for 1 hour and 40 minutes being transferred from one department to another and no one could understand or resolve. The problem is they paid my homeowners insurance twice in XXXX and I was also paying, I had contacted them and told them that I was paying my own homeowners insurance because I do not trust this company. However, they made a payment on XX/XX/XXXX for {$1600.00} and on XX/XX/XXXX they paid an additional {$2100.00} for my XX/XX/XXXX homeowners insurance which is not due until XX/XX/XXXX, who does that? What reputable company would do anything like this? Why would I want to pay my homeowners insurance before it is due? No one seems to understand that they have made a mistake and keep telling me my Escrow is short. I contacted XXXX XXXX which is my homeowner 's insurance and ask them to return the payment to SLS Mortgage which they said that they would.
Also, I had been paying monthly deductions for my homeowner insurance from my bank account so I don't understand why they would pay any of it at all. When I changed insurance SLS called and asked if I had homeowners and I stated yes, I am paying it myself because you all are incompetent so please do no pay. Now, my mortgage account is calculated wrong and in a mess and I have continued to make the payment I was making before the increase and they don't want to understand and correct their mistake. My account has been current and paid on time until this fiasco. I don't know how they are license to still be in business, this is a crooked operation, and all the reviews on their website are only negative reviews. Can someone please investigate this bootleg company? No one you speak to can explain anything, why should I have to call XXXX XXXX they made the mistake and that should have been the first thing that was done and they made the payments with a credit card, what company does that? Can you all do an investigation on SLS Mortgage because this seems to be a sure way to take my home in foreclosure since they are asking me to pay an additional {$2200.00} in escrow shortages?
XXXX XXXX
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| 08/12/2020 |
Yes |
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- Trouble during payment process
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Web |
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Mortgage was recently sold to Specialized Loan Servicing ( SLS ). Within 45 days of assuming the mortgage, payment in full was made to SLS. The mortgage was paid in full on XX/XX/2020. Immediately thereafter SLS was contacted regarding the return of escrow funds held by SLS, method of payment for the return of the escrow funds, and verification of the address where the funds were to be sent. SLS indicated that a check would be sent to the verified address no later than 15 days from the date of the payoff. In early XXXX I contacted SLS as I had not received payment nor I had I received any correspondence from SLS. I was told SLS had sent the refund check to the verified address on XX/XX/2020. I asked for tracking information and was told they could not provide any. In XXXX I again contacted SLS as I had not received the escrow refund. I was told a stop payment would be put on the original check and a new check would be sent out. On XX/XX/2020 I again contacted SLS as I still had not received the escrow refund check. During that conversation I was told that no stop payment had been placed on the XX/XX/2020 check and that no new check had been sent. I was told that a stop payment would be placed on the XX/XX/2020 check and a new check was being sent out that same day ( XX/XX/2020 ). I asked for the check to be sent via expedited shipping and was told that could not be done. I asked for verifiable tracking information and was told that could not be done. I asked for the amount to be sent via direct deposit and was told that could not be done. I again contacted SLS on XX/XX/2020 as no check was received to date. During the conversation on XX/XX/2020 I was told that a check was not sent on XX/XX/2020, but a check was sent on XX/XX/2020. I asked for verifiable tracking information and was told there was none. I asked for the amount to be directly deposited and was told that could not happen. At that time I advised SLS they were directly in violation of regulations regarding escrow funds to be returned within 20 days and that I was demanding a check be cut, sent over night, and tracking information be provided. SLS was told that if these conditions were not met I would be perusing legal action against them. SLS responded that they would not put a stop payment on the check unless it was at least 30 days old and that they would not send a new check let alone overnight one or provide tracking information. To date no refund check which has supposedly been sent three times has been received. At this time I feel legal action is my only recourse. SLS stated they did not care when told I would be seeking legal action against them.
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| 04/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I had an XXXX forbearance with Specialized, which I truly appreciated. But since the forbearance period ended, nothing but problems! I did everything right, everything they asked, paid down my mortgage even during the forbearance period, took a deferral and made no troubles.
When my payments started up again, I set up automatic payments with my bill pay so that everything would always be on time.
My first payment in XX/XX/2021 was applied to escrow and not to my monthly payment! I started getting notices for late payments, spent hours on the phone with them and finally got assurance that they would fix the way the payment had been applied.
This happened again the next month, again many tedious and long phone calls and messages through the website. Sometimes I would speak to a nice and helpful staff member but usually it was a very rude staff member accusing me of not paying or blaming me for the problem.
I had been paying this lender the same way from the same account every month for many years. There was no change, but they kept saying my payment didn't come, and then for XXXX months in a row they kept applying it to escrow or to something other than my monthly payment and I would have to go through the whole thing again!
I had to go through the whole process AGAIN last week and when I asked the very rude staff member how we could make this stop, she said, " I really don't know. '' No apologies, no assurances about my credit score.
Yesterday I received a bill from Specialized. It had been updated to reflect my payments being applied properly but it included a XXXX dollars in late charges and penalities!!!
Today I checked my credit score and it dropped XXXX points. I am just sitting here crying. I am trying refinance other debt and now my application will be rejected.
I did everything right with this company. I did everything they asked and I didn't even try to modify after the forbearance, I just deferred the past due and paid on time every month. I kept in contact every time THEY screwed up, and I worked to fix the issue and be on the same page.
Their response was to treat me rudely on the phone, to suggest that I was lying about my payments, never to apologize when they corrected the mistake, never to offer to fix the problem for good, and then to CHARGE ME FOR THEIR MISTAKE!
And now they have destroyed my credit.
I am a single mom trying to hold on to my house and feed my kids after this XXXX nightmare. I've spent hours and hours on the phone trying to fix their mistake. And it's still not fixed and I am still suffering the huge consequences for their mistakes.
This is unfair and wrong.
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| 03/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
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Under the Loan Details tab of my account with Specialized Loan Servicing, XXXX appears the following message : Specialized Loan Servicing does not report payment history to the credit reporting agencies for the transfer month and two subsequent months. The servicing of this loan transferred to Specialized Loan Servicing on XX/XX/2021.
During the first or second week of XX/XX/2021, I received a Welcome letter dated XX/XX/2021. My mortgage payment is due the first day of each month, so it is not possible to pay the correct servicer when the Welcome letter was mailed only a couple of days before my mortgage payment due date. Listed below is an excerpt from the Welcome letter. The second sentence and last sentence of the first paragraph contradict XXXX another and the second sentence of the first paragraph contradicts the second paragraph.
The servicing of your Mortgage XXXX for the property address listed above has been transferred, effective XX/XX/2021. This means that after this date, a new servicer will be collecting your Mortgage XXXX payments from you. No other terms of your Note and Mortgage will change. XXXX XXXX XXXX will stop accepting payments received from you after XX/XX/2021. Specialized Loan Servicing LLC ( SLS ) will collect your payments going forward effective XX/XX/2021.
Please send all payments due on or after XX/XX/2021, to the following address : Specialized Loan Servicing LLC, XXXX XXXX XXXX, City of Industry, CA XXXX Posted payment XX/XX/2021 yet the statement dated XX/XX/2021 does not show the payment and the amount due is two times the monthly mortgage payment.
The previous Servicer and Specialized Loan Servicing, LLC both reported to the credit bureaus that my mortgage balance is approximately {$330000.00}, so the credit bureaus listed my mortgage balance at approximately {$660000.00}. My credit score with each of the three credit bureaus decreased XXXX to XXXX points and decreased on credit card websites XXXX to XXXX points. I contacted the Specialized Loan Servicing, LLC Customer Service Department. The employee escalated to another employee. I explained the issue to the employee that received the escalation. Her response was a giggle and stated no big deal, it will be corrected next month.
Specialized Loan Servicing, LLC informed me they do not have an impact on my credit score and they did not report any information to the credit reporting agencies until XX/XX/2021, but I have attached contradicting information. I provided this information to Specialized Loan Servicing LLC, which they ignored and continue to state they did not provide information and will not respond any further.
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| 05/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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A mortgage modification packet was requested in XX/XX/2020. I received a letter dated XX/XX/2020informing me that they had reviewed my application and that I was not eligible for a mortgage modification but I was eligible for a short sale, or deed in lieu. The first issue is that according to the attached letter they reviewed my application however a modification packet was never sent. When I questioned the mortgage company about this they said that they did a streamlined modification that required no paperwork. According to all the information that I have read a streamlined modification was intended to keep homeowners in their homes with little paperwork rather than using no paperwork to remove a homeowner. I explained to the representative that I found a denial for modification hard to swallow when my financial situation was never looked at. The attached letter stated that I also had a right to have a second independent review. I requested this via email on XX/XX/2020. On XX/XX/2020 I called into customer service in regards to a letter that I had received regarding mail that was sent to the incorrect address. At that time I was informed of a foreclosure sale date on XX/XX/2020. I then asked about the second independent review. The customer service rep saw where I had requested it but could not explain why the review was never completed. She then told me I needed to submit an email asking that very question and requesting that the review be completed. On XX/XX/20 I sent an email along with all the attached paperwork requesting that Specialize Loan Servicing cease and desist any foreclosure proceedings until the second independent review was completed. At this time I feel like my rights have been violated because my modification was denied under false pretenses. Specialized Loan servicing reviewed no information regarding my financial health. They also denied me on the basis of loan to value numbers but provided no proof of what those actual loan to value amounts were. I am requesting that the CFPB hold Specialized Loan Servicing accountable for there actions and ask them to stop the foreclosure proceedings until they do their due diligence in helping a homeowner stay in their home. I have also attached information from Specialized Servicing showing what streamlined mortgage assistance means and what they can do to help homeowners.I have been told that they can not reduce my interest rate because it was as low as it could go but after reviewing their own paperwork the interest can be reduced done to as low as 2 %. They also have many options on the attached sheet which I qualify for but have never been offered.
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| 11/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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XXXX ) The mortgage servicer Specialized Loan Services, LLC has denied the review of Mortgage Assistance and set a scheduled foreclosure sale date for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Specialized Loan Services, LLC provided correspondence that our application for Loss Mitigation was completed on XX/XX/XXXX. In this same letter, it states they are currently in review and that no foreclosure sale dates would be scheduled while the application is in the review process. This correspondence was dated Friday, XX/XX/XXXX.
XXXX XXXX Specialized Loan Services, LLC generated correspondence on Monday, XX/XX/XXXX, denying the Loss Mitigation Application stating Ineligible for modification due to the inability to reduce payment. A decision was determined in less than XXXX business days and a sale date was immediately placed on the account. This brings to question the process SLS used to evaluate application. In less than XXXX business SLS states they thoroughly reviewed application for workout assistance.
XXXX XXXX Specialized Loan Services, XXXX also states in the XX/XX/XXXX, correspondence that we were approved for XXXX other loss mitigation options. These options were a Short Sale and Deed in Lieu. In addition, the correspondence stated that we were eligible for a second-level review and that documentation must be submitted by XX/XX/XXXX. We provided all documentation for a second time on XX/XX/XXXX. Instead of honoring the information in correspondence, SLS denied the application stating an application could not be accepted because of the scheduled foreclosure sale date.
XXXX XXXX Specialized Loan Services, LLC is consistent with Dual Tracking. Dual tracking occurs when a mortgage servicer continues to foreclose on a borrower 's home while simultaneously considering the borrower 's application for a loan modification or other foreclosure avoidance option.
XXXX XXXX Specialized Loan Services, LLC stated that we were approved for XXXX workout options and eligible for XXXX level review ; however instead they scheduled a sale date for XX/XX/XXXX, and continue to move forward with the sale date. This is a clear example of the term Bait and Switch and consistent with the prohibited practice of Dual Tracking.
XXXX XXXX Specialized Loan Services, LLC practices violate federal law ( 12 C.F.R. 1024.41 ) ; The Consumer Financial Protection Bureau, which was established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of XXXX, issued mortgage servicing rules that, after being codified into federal law, went into effect as of XX/XX/XXXX. Among other things, the rules restrict dual tracking.
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| 02/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Specialized Loan Servicing LLC ( SLS ), owned by an Australian-based company, XXXX, conducted a non-judicial foreclosure sale on my property on XX/XX/XXXX during a forbearance agreement and could not validate if the loan was in default at the time of the nonjudicial foreclosure sale, rescinded the non-judicial foreclosure sale due in part to a complaint filed with the CFPB ( case number XXXX ), and offered a loan modification in XXXX. However, SLS, the servicer and debt collector as defined by the Fair Debt Collection Practices Act ( FDCPA ), and the lender, XXXX XXXX XXXX XXXX XXXX, as indenture Trustee, for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) have not validated the loan balance as requested by Real Estate Settlement Procedures Act ( RESPA ) Qualified Written Request Letter ( QWR ) - Request for Information and Notice of Error pursuant to Section 6 ( 12 U.S.C. 2605 ) despite signing an affidavit under oath in XX/XX/XXXX that the mortgage loan balance is accurate. On XX/XX/XXXX a QWR letter was sent to SLS and a SLS representative verified in a call on XX/XX/XXXX that they did not completely validate the accuracy of the mortgage loan balance from the prior servicer ( s ) in their response as required by CFPD debt violation procedures. On XX/XX/XXXX a second QWR letter was sent to SLS per their request during a conversation on XX/XX/XXXX which is a violation of RESPA Section 6 since they should have validated the mortgage loan balance within 30 days from the XX/XX/XXXX QWR letter or stop collecting loan payments until the error could be addressed. I requested that they stop collecting monthly mortgage payments until they verify the accuracy of the mortgage balance and they did not. I believe that the current mortgage loan balance is well overstated and is causing me financial harm. Also, XXXX can not verify if my mortgage loan is included in the Trust ( i.e, XXXX XXXX XXXX XXXX Callable Mortgage-Backed Notes, XXXX XXXX ) which is in violation of New York Trust Law, SEC regulations and IRS regulations. A XXXX executive signed under oath that my mortgage loan is included in the Trust, but have not been able to provide any evidence. In additional to the violation of RESPA and FDCPA requirements, I believe that SLS and XXXX are in violation of the Dodd-Frank Wall Street Reform and Consumer Financial Protection Act by filing a false and misleading affidavit. They should be able to prove the loan balance owed and prove that the loan is indeed in the Trust. I believe that SLS and XXXX are engaged in unfair, deceptive or abusive acts or practices that violate federal consumer financial laws.
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| 11/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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SLS XXXX
XXXX XXXX XXXX XXXX XXXX, ( Ph XXXX XXXX XXXX ) ( Ph XXXX XXXX XXXX, Fax XXXX XXXX XXXX XXXX ) LOAN # XXXX LOAN # XXXX Dear SLS, Teller ID # XXXX I HAVE RECEIVED YOUR LETTERS OF XXXX/XXXX/16 AND XXXX/XXXX/16.
Let me recap my situation and correct me if I am wrong or if your co has changed the terms of my original loan with XXXX, contrary to what I was assured, like there would be NO CHANGES, etc. to the original Loan once sold to SLS. ( sic ).
I had an original loan and it was written that upon reaching 80 % ( LTV ) of property value of {$340000.00} ( {$270000.00} ), PMI will be cancelled, upon written request or automatically at 78 % ( {$260000.00} ).
I wrote and taxed a few written request just before and around when 80 % threshold was being met. I called, and called. 78 % came and went by. Nobody could give me clear answers. Once or twice representatives acknowledged seeing the request but subsequently other reps denied any requests being on file.
Some misguided representative erroneously stated that I was delinquent on my loan. This is a blatant mistruth ans SLANDER of my good name as I have never been late on my payments. They said then that they can not disprove that I was delinquent!!
Such stalling, delaying tactics, misrepresentation, embellishments! Why? It is undue harassment, causing pain and suffering and wasting of my valuable time whilst my money is still being collected for PMI which should have been stopped once my balance reached {$270.00}, XXXX.
I was never aware that a new appraisal had to be done. That was not my understanding, unless I wanted to claim higher value of my property to stop PMI earlier.
In your most recent letter you sneaked a table on the back page stating that LTV must be 80 % or less based on original value. CONDITION MET.
However, in the next column, " Based on Current Value LTV ratio must be 80 % or less if 5 years or more have elapsed since the origination Date of Mortgage or 75 % or less if 2 or more years, but less than 5 years have elapsed since the Origination Date of the Mortgage. '' THIS PARAGRAPH DOES NOT APPLY TO MY LOAN!! THERE WAS NEVER A NEED FOR APPRAISAL OR BPO.
Why are all these new conditions being brought up for a straight forward mortgage? Or Did XXXX give me false information or promise?
I hope this matter can be resolved IMMEDIATELY to prevent me from losing further time and money and lessening my undue pain and suffering from harassment, misrepresentation.
Thank you. I shall be faxing this letter to you today and send hard copies to you as well as XXXX XXXX and Consumer Financial Protection Bureau.
XXXX XXXX XXXX/XXXX/16.
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX, a Specialized Loan Servicing ( SLS ) agent called me and advised that I was behind on my XX/XX/XXXX payment. The agent advised that due to the COVID-19 pandemic, I would qualify for a 3 month forbearance that would begin XX/XX/XXXX and the payments that were under forbearance could be placed to the end of the loan. I agreed to the forbearance and it was approved. Throughout the next year and a half, I was offered to extend the forbearance by the SLS and I accepted ( as my income was limited due to reduced hours ). In XX/XX/XXXX, I contacted SLS because I wanted to know how I would resume payments. I spoke to XXXX who advised I would have to request that the payments be placed on the back of the loan from the investor. He stated he would put in the request. I continued to call back multiple times over the next month and spoke to multiple reps who advised the deferment request was still processing. On XX/XX/XXXX and spoke to XXXX who advised that I would have to make a payment in order for the deferment request to be submitted- I made a {$1900.00} mortgage payment on XX/XX/XXXX and after I was told multiple times that the request was processing, I was finally advised on XX/XX/XXXX by XXXX from SLS that I did not qualify to place the payments to the end of the loan because my account was deliquent in XX/XX/XXXX. I asked why would I be advised that placing the payments to the back end of the loan was an option if I didn't qualify at the time. XXXX advised that things changed during the course of the forbearance and she could not explain. If things changed, why was I not made aware? XXXX advised that I should fill out the modification paperwork and send it in.
I filled out the modification paperwork and sent it in to SLS and was contacted by XXXX from SLS on XX/XX/XXXX asking who advised me to fill modification paperwork because I did not qualify for a modification. I would only qualify for a deed in lieu or short sale option.
If I were not given misinformation initially about the forbearance payments possibly going to the end of the loan, I would have drawn against my retirement while I was being considered for a furlough and paid my mortgage while I was out of work/had reduced work. SInce I thought payments would go to the end of the loan, I did not consider that option. Now, I am being told that my loan will go into forclosure. I feel that mistakes were made by SLS and now I am paying for it. I have called and requested to speak with an SLS supervisor several times and have been promised callbacks that never happen. I feel like this was a plan by SLS to obtain my house malicious means.
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| 11/18/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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To Begin, On XXXX, XXXX XXXX XXXX filed a NOD, notice to foreclosure, than SLS became mortgagee as of XXXX/XXXX/XXXX, or a few days later on our property at XXXX XXXX XXXX XXXX Ca, XXXX, for over {$43000.00} and forced us me and my wife ( XXXX And XXXX XXXX ) into a chapter XXXX Bankruptcy filing date was XXXX/XXXX/XXXX case number XXXX, we paid the trustee and SLS ( specialized Loan Servicing ), we paid every month on time, while in payment plan SLS, records a notice of rescission, we ( XXXX and XXXX ) have a proof of claim recorded for {$6200.00}, SLS was called by XXXX, SLS indicated months we were behind after notice of rescission *, we then paid SLS, both payments, the mortgage payments and the {$6200.00} in the payment plan, at discharge all payments were made to SLS for regular mortgage payments and {$6200.00}.
Now case is discharged see attachments, we receive latter dated ( XXXX XXXX, XXXX ) stating we owe {$42000.00}. Our account is current, as XXXX/XXXX/XXXX we have been getting statements from SLS that indicates our balance, the last statement we received on XXXX/XXXX/XXXX indicates our XXXX payment is {$2800.00}. When we received this letter this past Saturday ( XXXX XXXX ). Imagine how we felt when reading this letter, knowing it is totally wrong and inaccurate.
As Mentioned above, this has happened to us in the past with XXXX and SLS, going back to XXXX. In XXXX XXXX, filed an NOD [ notice of default ] indicating we owed over {$40000.00} in past due amounts, and we had to file for Chapter XXXX Bankruptcy to save our house, when we never owed that amount. We were in BK for years, and were discharged early this year. We have NEVER EVER MISSED A PAYMENT, and so here we are again with a letter threatening to " Default Notice and of Intent to Foreclose '' and stating we owe {$42000.00} when we clearly received a statement stating our XXXX XXXX payment is XXXX. What is the problem, it 's like someone or something is not communicating within SLS this company is frustrating, the holiday season here we just want to live in peace in our home and not receive letters indicating Default Notice and of Intent to Foreclose, when we are current with our payments, especially when we just received a statement indicating we are current?
A different issue with SLS, is charging a late fee of {$100.00} for XXXX XXXX payment, the payment is due on the XXXX of the month with a grace period to the XXXX of the month, if the XXXX is on a non-banking day payment is due the next banking day which was XXXX/XXXX/XXXX, the date of payment.
XXXX XXXX did not agree to the amount, but a POC was filed for {$6200.00}
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| 11/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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When I originated this loan I requested that the escrow account be established out of convenience and it was not required. Since that time the loan was sold to SLS. At this point I would like the escrow account to be removed and for me to be able to pay my own insurance and taxes. I have had several conversations with SLS through this process and you can see through their response, requesting for the escrow account to be removed. At first I was told that the escrow account would not be removed because my debt ration of the house was at XXXX XXXX. After being hung up on by the agent, transferred to different departments, asking for a re- appraisal to be done and submitting a request for a re-appraisal using the guidelines that I was given by their representative. I was given incorrect information and was told that the re-appraisal had to be submitted a different way. I then submitted another request for a second re- appraisal to be done on the house and followed the guidelines given and told that the re-appraisal would be done. I then requested for the escrow account to be cancelled again and was told that the escrow account would be cancelled. To ensure that the escrow account would be cancelled I hung up and called back an hour later and was told by the representative that the escrow account would be cancelled. I also called a third time just to make sure and was told a third time that the escrow account would be cancelled. At that point I contacted, my local County tax authority and Insurance Company to have me billed directly for insurance and taxes. Only to receive a letter from SLS three days later that my cancellation request was denied. I then contacted SLS to ask them why it was not cancelled and no answer was given. I again requested a re- appraisal and was told by the representative that I would receive information via mail to have the re-appraisal done. I have yet to receive that via mail and I have received SLS response that they can not remove the escrow because the debt ratio is at XXXX XXXX and they are refusing to do a re-appraisal on my house. Lastly. I would like to state that my local tax authority has re-appraised my house and has it listed at XXXX more than when originally purchased, Yet SLS refused to do a re-appraisal in the feedback. Can you please work with this company to have my house re-appraised and have the escrow account cancelled so that I may pay my taxes and my insurance myself? I have a credit score of XXXX and pay my things on time and it shows in my credit history. This company has not received one late payment from me, in fact it has all been paid in advance.
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| 04/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX , XXXX Specialized Loan Servicing LLC XXXX . XXXX XXXX XXXX , CO XXXX Dear Sir/Madam, You continue to send me information re : research but have not updated my account to reflect the information provided to you by XXXX who sold you the loan. XXXX sold my loan to SLS and I am paid until XXXX XXXX . SLS does not acknowledge this and continues to mark my account past due. XXXX has provided the information 3x pe r my request and still no change in my account status or SLS acknowledgement in violation of RESPA. ( 12 U.S.C. Section 2605 ) An SLS representative called the w eek of XXXX and informed me that SLS is aware that I am paid until XXXX . I requested this in writing but as of XXXX have not received this acknowledgement and there is no change to my account status. Am I to assume you will not honor the account status relayed to me by phone on SLS continues to send information to the wrong address ( see attached notices ). My correct address, which I have sent to SLS via official XXXX notification and which XXXX ha corr ectly noted, is : XXXX XXXX XXXX XXXX , XXXX XXXX , GA XXXX Contact dates and times. All calls are recorded : XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX ID # XXXX Received RESPA notice on XXXX which SLS has already violated XXXX XXXX ID # XXXX No name ID # XXXX XXXX Executive Ser vices says they do not have information that I am paid until XXXX XXXX Was told my rep that there wer e hundred of loans sold to SLS that SLS has not processed correctly and for whi ch they have no information. XXXX XXXX no ID # Requested welcome letter and payment notice and received information on an Automatic Payment Program XXXX Requested XXXX send another payment history to SLS XXXX The most thorough call where details of the account were discussed XXXX , XXXX automated calls with no change in status Received a notice that research is being performed on the account. Research for 2 months when the information was provided by myself, XXXX , and I was told research was being conducted on XXXX / XXXX / XXXX ? XXXX A notice that {$570.00} is due to bring my account current, but my account is paid until XXXX XXXX per the information provided to SLS by XXXX . The statement received shows a past due amount of $ {$420.00}, but I am paid until XXXX XXXX . SLS is sending notices that they are researching while sending statements that my account is past due, when I am paid until XXXX XXXX . XXXX XXXX XXXX Account # XXXX Consumer financial Protection Bureau # XXXX
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| 10/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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When I originated this loan I requested that the escrow account be established out of convenience and it was not required. Since that time the loan was sold to SLS. At this point I would like the escrow account to be removed and for me to be able to pay my own insurance and taxes. I have had several conversations with SLS through this process and you can see through their response, requesting for the escrow account to be removed. At first I was told that the escrow account would not be removed because my debt ration of the house was at 82 %. After being hung up on by the agent, transferred to different departments, asking for a re- appraisal to be done and submitting a request for a re-appraisal using the guidelines that I was given by their representative. I was given incorrect information and was told that the re-appraisal had to be submitted a different way. I then submitted another request for a second re- appraisal to be done on the house and followed the guidelines given and told that the re-appraisal would be done. I then requested for the escrow account to be cancelled again and was told that the escrow account would be cancelled. To ensure that the escrow account would be cancelled I hung up and called back an hour later and was told by the representative that the escrow account would be cancelled. I also called a third time just to make sure and was told a third time that the escrow account would be cancelled. At that point I contacted, my local County tax authority and Insurance Company to have me billed directly for insurance and taxes. Only to receive a letter from SLS three days later that my cancellation request was denied. I then contacted SLS to ask them why it was not cancelled and no answer was given. I again requested a re- appraisal and was told by the representative that I would receive information via mail to have the re-appraisal done. I have yet to receive that via mail and I have received SLS response that they can not remove the escrow because the debt ratio is at 81 % and they are refusing to do a re-appraisal on my house. Lastly. I would like to state that my local tax authority has re-appraised my house and has it listed at {$30000.00} more than when originally purchased, Yet SLS refused to do a re-appraisal in the feedback. Can you please work with this company to have my house re-appraised and have the escrow account cancelled so that I may pay my taxes and my insurance myself? I have a credit score of XXXX and pay my things on time and it shows in my credit history. This company has not received one late payment from me, in fact it has all been paid in advance.
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| 11/07/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I wish to file a complaint against Specialized Loan Servicing ( SLS ) regarding a loan modification. I had a foreclosure sale date of my home on XX/XX/2016. I contacted a HUD representative and they stated to file for Keep Your Home California ( KYHC ) Mortgage Reinstatement Program ( MRAP ) to bring my mortgage current and file for a HAMP. I worked with one point of contact and she knew I had applied for MRAP and HAMP. SLS approved the trial payments for the HAMP and KYHC approved MRAP and funded {$50000.00} to SLS on XXXX/XXXX/16. I had made XXXX trial for XX/XX/XXXX and XX/XX/XXXX and when I was funded, my KYHC MRAP, the XXXX trial payment for XX/XX/XXXX was paid off with the MRAP. On XXXX/XXXX/16, received my Hamp modification documents ; these were the official mortgage modification with my new mortgage payment and the HAMP loan terms were based on the MRAP applied to my account bringing it to current. I signed the HAMP Loan Modification documents, had them notarized and sent them back vis XXXX and received on XXXX/XXXX/16.
My XXXX payment of my new HAMP mortgage was due XXXX/XXXX/16. When I went to pay online, my loan was different than what I had signed and agreed to. When I contacted SLS they informed me that on XXXX/XXXX/16 I contacted them and requested for my HAMP to be canceled ; the MRAP was still in place. SLS also stated that they had sent a letter to my home. I informed SLS that I did not contact them and request for my HAMP to be canceled. I asked time did I contact and with whom did I speak to ; every contacted is logged in their system. SLS stated that there was no representative I spoke to on XXXX/XXXX/16 and the notation that I contacted SLS to cancel my HAMP was computer generated. When I asked why this had occurred the represented could not give me an answer. Also, online there is a link to correspondence from SLS to me and there was no letter from SLS about this situation as the representative had stated. Because I missed the XXXX/XXXX/16 payment, that I was unaware I was to make, I received a default notice on XXXX/XXXX/16. It takes 3 late payments for default filing. Every conversation I have with a representative, I receive completely different solutions and responses.
I requested what I could do to remedy this situation, it was suggested that I reapply for the HAMP. I 'm not guaranteed that I will receive another HAMP.
The resolution is that I would like to review of this situation as to why my HAMP was canceled. I would like documentation of any policy that SLS has regarding having my HAM, documentation that I indeed contacted them and have my HAMP reinstated.
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| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have had three issues, as chronicled below : ( 1 ) I have been trying to contact a representative regarding an issue with an update to my condominium insurance policy. The phone tree for this mortgage servicer makes it extremely difficult to get through to an agent for insurance escrow purposes. Once you go through the prompts for escrow purposes and select the insurance option, you are sent through a complicated maze of options with no option for a truly " none of the above '' option. The first set of prompts provides a " none of the above '' option, but this set of options also provides only three options, none of which also applied to me. I pushed zero to try to get through to an agent, and it said this was an invalid entry and that I had to push another button to go back to the previous menu, which again had options none of which applied to me. All I wanted to do was check in with the agent regarding the status of my insurance change, and had to wait over six minutes just to get through the convoluted maze of options to speak to someone. This is inappropriate and needs to change. When I tried to submit a complaint regarding this issue once I finally got through to someone, the agent said she could not take a complaint, and I had to submit a complaint to the customer service department. She proceeded to transfer me over to this customer service department, which again transferred back to the phone tree where I could not reach anyone.
( 2 ) I made an extra payment to escrow on XXXX XXXX XXXX of {$83.00} with the confirmation number of XXXX. This amount was deducted from my bank account but I have yet to have it actually show up on the " transactions and payment history '' section of my portal. The last transaction is an escrow disbursement on XXXX XXXX XXXX for the PMI but there is no associated escrow payment of {$83.00} that shows up on my account. I have included a screenshot of the transaction and payment history table.
( 3 ) I have used a password generator to create an extremely secure password for my account, yet the website for this servicer keeps asking me to change my password every single time that I log-in. If I ever click " remind me on my next session '' on my mobile device, the website actually logs me out. I would rather have the servicer just provide a disclaimer, than to force me to update my password. Unless this servicer 's portal is insecure, I am not sure why a uniquely generated password needs to be changed every few months. If someone hacks into one of my other accounts and steals my passwords, they still would not have the password to this specific account.
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| 05/02/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I spoke with a supervisor and many of people in XXXX about the payment ahead that was lost everybody can see it on the screen and XXXX of XXXX but nobody can apply it but a supervisor. The supervisor said she put it towards my escrow that was a complete lie because it never was there in XXXX XXXX XXXX and so forth. So let 's just State for the record XXXX and XXXX in XXXX was who I went XXXX for {$44000.00} loan. They sold me to XXXX 's XXXX specialized Loan Servicing LLC in XXXX in XXXX I paid my first payment to them in XXXX I've been a payment ahead since XXXX before they even thought of buying my own or as XXXX and XXXX say they transferred me but it means sold but I guess I don't know what a dictionary is because it means two things sold and transferred. Now since I've been with them this is been a horrid XXXX nightmare I can tell you that much. I went through my general attorney got nowhere I have submitted a large package to the Consumer Financial Protection Bureau and gotten where I am right here today every bit of evidence was in there my check statements their statements taxes everything I canceled one check because I sent it to Texas it was for the escrow repeat for the escrow of this house I paid them {$3500.00} in escrow in the year of XXXX, which is twice the amount. Now I am getting complaints basically they're defacing my credit and this is just absolutely unacceptable and I am going to pay my own insurance because they can't even keep track of my payments I will start paying my own taxes in XXXX as well I've been here XXXX years and there's only {$6000.00} paid off on my house I think there's something extremely wrong with this picture people that is a fact and every time I try to call these people I get know where computer shares is in your guys 's system in the government is like XXXX companies they are all red flagged as do not deal with them XXXX and XXXX knew what they were doing when they sold me to SLS XXXX XXXX so no this is just this is wrong completely wrong to be sold to a another country third-party the whole XXXX yards and all I've done is sit in my house and pay my mortgage on time and even a payment ahead and I proved to you people in that envelope that I am still a payment ahead and I always will stay a payment ahead my bank statements were in there and my mortgage statements were in there these are the all the checks that I wrote them and the days that they wrote them on if I can submit the paper the pictures that I have and then of course it states on the XXXX XXXX XXXXXXXX that they sent me that I basically started the loan with them and that's a lie.
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| 07/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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My home mortgage loan is with Specialized Loan Servicing in Colorado. I applied for the COVID forbearance program with SLS and was placed on the program. At the time I applied and was accepted, I was told that SLS would work with me on repayment after the forbearance ended. From that day forward, everything has been confusing and interesting. Immediately, I noted that my account was flagged, " in Loss Mitigation. '' Secondly, I started receiving the mortgage assistance packet. I started providing the information, which, I completed ( as a part of the process, I thought ) to SLS as directed. I submitted, and resubmitted and updated and re-redated the application more than 5 times, over the year, to finally be informed on XX/XX/2021, that the " trial modification was denied. '' I am now submitting for reconsideration by an independent second reviewer and has advised SLS of my desire and intent to retain my property ( I officially returned the form they requested ). I have talked to SLS almost every month over the COVID period about my loan and was never given access to a loan expert ( always a customer service XXXX, who was helping me through the mortgage assistance packet ( again, requesting information over and over, that I had sent via XXXX, email, fax and regular mail. The person assigned to my loan was never accessible or available and I could not leave a message. On Friday, XX/XX/2021, after reviewing the XX/XX/2021 notice that he modification was denied, I connected with an SLS specialist to discuss options for bringing the loan current ( i.e. payment plan or some other option ). I advised, that as a small business owner, I was impacted by COVID and while it looks like things will get better, an immediate repayment of the amount due as a result of the COVID forbearance was unreasonable. And then I asked the question of the specialist, if they had received my XX/XX/2021 payment in the amount of {$4500.00}. He replied no! I have researched the payment, and discovered that the payment process from my bank account on XX/XX/XXXX, and was returned, by SLS on XX/XX/2021 ( for no reason, as the funds were available to pay the check ). I am not sure what is happening here with SLS. I noted that they have had problems " doing the right thing '' and has been sued. I want to ensure that I am provided, especially after COVID and opportunity to keep my home and restore my account to good standing. I can sense the direction and intent of SLS, as they have had comparable and appraisals done on my property twice. My home is worth twice the balance on the loan. I need help working with these people.
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| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Below is my letter to my mortgage company that I e-mail to them on XX/XX/XXXX, to which they have not replied. I have called, but the automated system continued to kick me off the line. It is impossible to reach a live person on the phone.
Best, XXXX XXXX RE : Loan # XXXX Dear SLS, I am writing to inform you of another error in your calculations. Please see the screen shot attached for verification. On XX/XX/XXXX, my principal balance was XXXX. On XX/XX/XXXX, I made two payments. The first, was {$4500.00}, which brought my principal balance to XXXX.
However, the second payment is not calculated correctly in my account ( see attached ). I made a {$1000.00} Payment to principal, which should have then brought my principal balance to XXXX.
On, XX/XX/XXXX, I made another payment, of which XXXX should have been applied to the principal, which would have lowered my principal balance further to XXXX.
Please check to see if this is correct. [ As of XX/XX/XXXX, my principal balance is listed as {$240000.00} ]. Please update our principal balance to the correct amount.
-- -- -- -- -- In addition, also on XX/XX/XXXX, I sent the following message to SLS, for which # 6 ( see below has not been addressed ). I paid the principal down below the 80 % and should have not been charged the PMI on XX/XX/XXXX.
Best, XXXX -- -- -- -- RE : Loan # XXXX Dear SLS, I am writing in hopes to address several errors that were made in the letter I received from SLS on XX/XX/XXXX.
1. It was indicated that " We have not received a signed authorization to perform a valuation on the property. '' The evaluation has already been completed. It was completed in XXXX of XXXX.
2. In the document titled " Borrower-Initiated MI Termination Evaluation Results '', this information appears to inaccurate. As the records show on my account, the principal balance on XX/XX/XXXX was paid down to {$240000.00}. As of today ( XX/XX/XXXX ) the balance is even lower {$240000.00}.
3. Using the figure provided in # 2 ( above ), and XXXX ( the property value at origination ) x 80 % = XXXX. Therefore, MI.R001 should be a " pass ''.
4. Using the figures provided in # 2 ( above ), and XXXX ( the property purchase price ) x 80 % = XXXX. Therefore, MI.R032 should be a " pass ''.
5. Because of # 3 and # 4 above, MI.R037 should be a " pass '' 6. Because of items # 1-5 above, I request that the PMI be cancelled and that I am compensated the {$100.00} of the PMI that was charged on the bill that I paid on XX/XX/XXXX.
Thank you for your time and your consideration and I look forward to your response.
Sincerely, XXXX XXXX XXXX : XXXX
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| 04/20/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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My husband and I have the following complaints against Specialized Loan Servicing ( SLS ).
They hold a second mortgage against our property and have done so since XX/XX/XXXX. Recently, my husband and I have been trying to obtain information regarding our loan from SLS to avail. We have been advised that our account is past due, but unable to get information on when the account became past due and how the amount stated was determined. I would like to receive confirmation on when our checks were received and when they were credited to our account. I am concerned checks are being held until our payment is due, therefore incurring late fees. For example, our XXXX XXXX payment was written on XXXX XXXX, then our XX/XX/XXXX payment was written on XXXX XXXX, but both checks were deposited on XXXX XXXX ( see bank statement attached ).
We are also concerned that SLS has advised us in writing that our monthly payment is going to increase effective XXXX XXXX, XXXX, but have been unable to tell us what that new amount is going to be. We have called several times to obtain the information. Once I was told by the customer service representatives that our payment was not going up ( XXXX ) ; then I was told they did n't have that information available ; then I was told that could not give me that information. I believe they are withholding the information in an attempt to deliberately make our account delinquent, therefore securing more money from us.
We also do n't understand how SLS is not responsible for sending us monthly statements for our account. We have requested statements, but have been told they do not provide them but I could go online for the latest information. When I did that yesterday, it showed our last payment received was on XXXX XXXX, XXXX and that our next payment due is on XXXX XXXX, XXXX and the amount due is XXXX. But we received a letter stating our account is in default and a possible foreclosure action is pending.
We do n't know if this is a new policy or what, but all of our other creditors provide statements indicating the amount of payment due, the balance of the account and a payoff amount. Again, I believe SLS does this on purpose in hopes of customer 's falling behind and incurring additional fees or a worst case scenario of someone losing their property.
We would like a letter written to SLS with our complaints and requesting documentation of every payment made, every late fee and any other fees charge and when they were applied and how long it takes them to process payments. We would also like in writing, the new payment amount due and a payoff amount.
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| 02/24/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Communication tactics
- Used obscene, profane, or other abusive language
|
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Web |
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The mortgage company that I am dealing with is Specialized Loan Servicing ( SLS ). I am trying to have my home appraised because I believe that it is eligible to have the PMI removed. I faxed over Authorization for Internal Valuation on XX/XX/XXXX. I waited around 3 weeks or so and still didnt receive any phone call/email/mail from SLS regarding the form I faxed over. I called and spoke with a representative and was told that they did receive the fax and that someone would contact me to set up an appraisal. I wait a few more weeks and never hear back from anyone regarding the matter. Over the next few weeks I spoke with multiple representatives who couldnt resolve the issue. I spoke with XXXX on XX/XX/XXXX and was told that someone tried to contact me on XXXX but was unable to contact me and that she would escalate the matter and I should follow up on Friday XX/XX/XXXX. I never received any missed calls or voicemails from anyone on that XXXX. I asked if I could get a contact number to the company that would do the appraisal but I was told that they couldnt do that and that I should keep my phone on me and have the ringer on loud in case that they call. I call and spoke with a representative on XX/XX/XXXX to follow up and they dont have any new information that they can provide me with so I voiced my frustrations and was told that I would receive a supervisor call on Tuesday. I did receive a supervisor call from XXXX on Tuesday XX/XX/XXXX and was told that he would reach out to the company and hopefully they would contact me within 24 hours and that he would follow up the following day. I never received any phone call from an appraiser or the supervisor. I tried calling SLS to follow up again today, Thursday XX/XX/XXXX, and cant get in contact with any representative because of technical difficulties. The representatives were all nice, but nobody could resolve the issue and most of them would tell me to follow up in a few days or the next week. It has been 7 weeks since Ive first sent the form to initiate the evaluation of whether or not I can remove the PMI on my home and nothing has been done. SLS is a joke of a company and I cant believe how inefficiently their processes are. I shouldnt have to waste so much of my time trying to get a hold of a representative who cant even resolve a simple issue. Im honestly considering refinancing with a new company so that I dont have to deal with this incompetence. There is no accountability with this company and this has been an extremely frustrating experience. I 100 % would NOT recommend anyone to use this company to finance their home.
|
| 03/08/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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Web |
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For at least 6 months I have been trying to get a loan modification with SLS. It has been a very stressful situation as I keep getting asked for the same documentation over and over again. I have a foreclosure pending for XX/XX/XXXX and the fact that SLS has not postponed it is endemic of the problems I have endured with them to come to some resolution. What follows is a list of my contact with SLS ' representatives since XX/XX/XXXX : 1 ) XX/XX/2017- I spoke with " XXXX? '' SLS needs my son 's pay stubs. ; 2 ) XX/XX/2017 - I fax son 's pay stubs ; 3 ) XX/XX/2017 - I spoke with " XXXX '' at SLS, she claimed no record of son 's pay stubs ; 4 ) XX/XX/2017 - I spoke with " XXXX '' at SLS states that they have received my son 's pay stubs ; 5 ) XX/XX/2017- I called SLS and asked for " XXXX '' about a letter that I received from SLS on XX/XX/2017. XXXX later returned my phone and indicated that now I needed proof of residency for my son ; XX/XX/2017- I faxed to SLS XXXX of my son 's pay stubs, his driver 's license and XXXX form ; XX/XX/2017 - Spoke with XXXX at SLS and she confirmed that the documents that I faxed on XX/XX/2017 were received by SLS. My loan modification application is on review.
XX/XX/2017 - XXXX at SLS called asking for son 's last XXXX pay stubs ; XX/XX/2017 - I faxed my son 's pay stubs per XXXX request of the day before ; XX/XX/2017 - I called SLS to check on the loan modification, I was told that I had a new point of contact " XXXX ''. The application was on review ; XX/XX/2017 - Spoke with XXXX at SLS - She indicated that review on modification takes 30 days ; XX/XX/2017 - Received several calls from SLS to my home and cell phones while I was at work. I later returned the message and spoke with a " XXXX '' at SLS. XXXX now wanted that I send a new Social Security award letter, XXXX recent bank statements showing a child support deposit ; food stamps letter. She also said that I should send a new modification application ; XX/XX/2017 - I spoke with " XXXX '' at SLS for a status. She said that my documents were received on XX/XX/2017, but I believe were not uploaded until XX/XX/2017.
XX/XX/2017 - I received, incredibly, a letter form SLS, dated XX/XX/2017 ( attached ), that my application for " assistance '' is denied because my request ( presumably the application that I was instructed to submit by SLS ) was received too close to the pending foreclosure date.
I think is unfair for SLS to continue the process of foreclosure based on the above facts. I have done everything asked and provided to SLS whatever document requested despite my duplication of effort.
|
| 11/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Older American |
|
XXXX XXXX was the servicer we had been using after refied after my husband died in XXXX we refinxed in XXXX bc we had a bother gentlemen helping us it was a XXXX XXXX loan or is its currently interest rate is 5.3 I am s XXXX by trade and I quit at our local XXXX in XX/XX/XXXX losing my husband there and having one dr be In all the time wax just getting too much plus we had this other gentleman helping us out I worked for short time w w XXXX XXXX XXXX when we banked w XXXX XXXX XXXX XXXX I was under age to withdraw from my husbands ira I asked them to withdraw correct taves they did not but wouldnt accept responbiliy as a result I was hit w a XXXX back tax for XXXX and XXXX in XXXX thd othrt gentleman got w tax lawyer to get us deemed uncollectabled the lien falls off in XXXX. We here explored Bank ruptcy not an option whrb this gentleman was alive he helped a great deal he find me two families at his parish they paid in one one died a month after him we domt speak to family or community. When the other client let me know they wanted to go in a different direction my daughter called XXXX XXXX and they put us on a forebearance then it was a stretch then but we did it w a neighbor help in XXXX of XXXX we did w loan mod which right before Irma we recieved a letter stating they hat forgeton to inform us our property taxes and insurance were being raised to XXXX before my Daughert could call we found out that we were being transferred to Specialized loan serviving what a nightmwr said we were delinquent with XXXX XXXX in fact we were not, this comoagy is not good keeps taking on double paykrkts I even feel recently hud informed me that the loan had a 42 month term I know its not that long I did not trust this specialized nor did my daughter we made a oartial payments them in XXXX of XXXX but with my daughter being sick I couldnt afford to have the funds sent to that company. The dates they swear they have their forebearance is wrong it ran out in XXXX we have tried everything bc of the non currency abs tax lien Many companies have turned us down cant sell XXXX now even tried hardest hit. No foreclosure notice we would love to stay in the home into the tax lien falls off ecery time you call sls their story changes, is like to know my home is secured. We have had companies tell us they could help one was mlg not Florida another so we have explored bankruptcy not right at this point if love to be able to keep the home but refi is probably out of question.just want our home rescued from this scam completely please help us we also were targeted by synergy law didht pay then any thing
|
| 01/09/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
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SLS took over as loan servicing for our HELOC in XX/XX/XXXX. This is our second complaint with them. To date, they have not resolved this situation and in fact the situation has gotten even worse. After going through all payments, I discovered that the account number was off by one. I forwarded the information to them, as they have accepted payment anyway, corrected the account number on our bill pay service and have been submitting payments under the corrected account number. They have since refunded all monies submitted under that number. I also sent all documentation into the company per the previous complaint and they have taken no action or been in communication since their initial response letting me know that hey had received my correspondence.
I request that this gets handled immediate, that all funds that I have paid to them be credited to my account and all future payments be credited immediately to my account. I also expect that nothing will be reported derogatorily to the credit agencies regarding this matter.
Here is a copy of the latest e-mail that I have sent to them, without any resolution to this matter that was sent to them on XX/XX/XXXX
Cc: XXXX XXXX
Content-Type: multipart/mixed; boundary="XXXX"
--XXXX
Content-Type: multipart/alternative; boundary="XXXX"
--XXXX
Content-Type: text/plain; charset="XXXX"; format=flowed; delsp=yes
Good Afternoon,
Please see the attached summary of this account and the bank statements for
proof of payment for the above referenced loan. I have outlined each
payment on each statement for your reference. As you can see, there has
been 2 payments, one for the regular payment due on this account and one
towards principal only, each month since SLS has taken over the servicing
of this account in XX/XX/XXXX
In researching these payments to resolve this discrepancy between your
records and mine, I have found a possible error in the payments to SLS. It
is possible that payments have been submitted by our bank bill pay system
to an incorrect SLS account number: XXXX. The correct account number
is XXXX.
In my experience with SLS, this problem could have easily been solved in
XX/XX/XXXX has customer service representatives been better informed with
the facts at hand.
I have cc'd my attorney, XXXX XXXX XXXX, on this correspondence. It is
with my permission that you are able to speak with him with this matter
should the need arise.
I look forward to the payments I have made to SLS being correctly credited
to my account immediately and to the hasty resolution of this matter.
Thank you
XXXX XXXX
(XXXX) XXXX
--XXXX--
|
| 07/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Approximately 3-4 months ago, I contacted my mortgage servicing company, Specialized Loan Servicing about a legal description change on my property and a partial release of deed of trust. I contacted them several times and were given several conflicting answers not only on facts of what needed to be done to solve my issue, but also in how they operate. When my phone calls got difficult where I was inquiring and asking why I was told wrong, the call would some how be disconnected and you would have to dial in again. This happened on at least 6 occasions ( and as I am typing and waiting for a person in the Executive Services department, it just happened again! ) They advised me that for a legal description change I needed to contact the investor on my mortgage. I had to write a letter to SLS requesting the information and then contacted XXXX XXXX. XXXX XXXX advised me they do n't handle legal descriptions and when I told them I had already spent over 2 months with no resolve with SLS, they offered to assist me. XXXX XXXX has now been working the case for over 6 weeks and also does n't have resolution. So today I decided to call SLS to get a status. As I just mentioned, I was routed to 4 departments and spent over 40 minutes on the phone and just got connected to a LEVEL 3 representative who told me to hold while he researched my situation and, once again, after a couple of minutes the call was disconnected. I have always called in from a land line so either they are having consistently large phone issues or this is a tactic for their call center reps to just get you off the phone because they do n't know how to help you. I am holding up a large community project with the XXXX XXXX XXXX because SLS is not working with me to provide me the information needed to finalize my piece of the project with the City. I am writing you because I have never had such extremely poor customer service phone issues along with such horrendous accuracy issues with a financial institution. You can barely get a supervisor on the phone and EVERY question needs to be answered by a call center rep who can not even view your information. They will never let you talk to a person in the back office who is working directly on your case. Just to help provide a comparison, I recently worked with an elderly neighbor to conduct the same task with his mortgage company and it was solved in 4 weeks. I am sitting at close to 4 months with no resolution and need a manager to reach out to me to get this done. It is hard to believe that a company with these practices can stay in business. Please HELP!
|
| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
|
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On XX/XX/XXXX @ XXXX EST I spoke with XXXX at SLS ( Specialized Loan Servicing ) & requested a copy of my complete mortgage payment history on my account. XXXX advised me that it would take them 1-3 days for them to process the request & 7-10 business days for me to receive it. On XX/XX/XXXX @ XXXX EST on my THIRD attempt ( transfer/disconnect on 1st try, transfer/transfer/on hold forever on 2nd try ) to speak with someone @ SLS to find out the status of my request I finally spoke with XXXX ( ID # XXXX ) who advised me that on XX/XX/XXXX the document I requested was mailed. On XX/XX/XXXX@ XXXX EST I called again & spoke with XXXX ( ID # XXXX ) and advised him that I still had not received the document he advised was mailed on XX/XX/XXXX. He advised me again that it was mailed on XX/XX/XXXX. I told him that I want another request put in to mail me my complete mortgage payment history & I want to speak with a supervisor. He put me on hold & told me that he has escalated my request to a supervisor ( XXXX ) as well as that department ( sometimes SLS refers to it as the customer resolutions dept & other times SLS refers to it as the customer support dept ) & will have them re-send. He advised me to call back tomorrow before XXXX EST ( XXXX would be leaving at XXXX their time ). On XX/XX/XXXX @ XXXX EST I called & requested to speak with XXXX in the customer resolutions dept. I explained to XXXX ( ID XXXX ; XXXX works for National Bankruptcy Services - she advised me that this company answers all of SLS 's calls & try to help people as far as they can ) that XXXX sent an email to XXXX & I want to speak with XXXX. XXXX advised me that she would put me on hold & would check on me periodically to make sure I was still there until she got a rep from SLS on the line. The next person who got on the line was XXXX, I explained to her that XXXX sent an email about my situation. XXXX said she works in the customer support dept & that the only XXXX is in her section. She said she would walk over to see if XXXX was available. When XXXX returned to the line she advised that XXXX was in a conference & not available. She advised me that XXXX told her to let me know that she would call me back by the end of the day. I advised her that if I did not hear back from XXXX by the end of the day I would be filing a complaint with the CFPB ( your agency ). I have since given them THREE more days to call me back & to date, no calls & I still have not received the requested document in the mail.
I have the phone calls from XX/XX/XXXX & XX/XX/XXXX recorded on an app called callX
|
| 06/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, I sent a mortgage payment to my original servicer, XXXX XXXX. On XX/XX/XXXX, my mortgage servicing rights were transferred to CMC Funding, a subsidiary/affiliate of Specialized Loan Servicing ( SLS ). This complaint is about SLS not recognizing that XX/XX/XXXX payment.
On XX/XX/XXXX, I called XXXX, asking for them to send the payment information to SLS. They indicated that it is up to SLS to reach out to them for the information. They emailed me a PDF of my payment history that I could provide to SLS. I emailed that information to SLS XXXX XXXX ).
On XX/XX/XXXX, I emailed a completed Missing Payment Research Form to SLS to request that they undertake activities necessary to recognize that the XX/XX/XXXX payment was made. This email included a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response.
On XX/XX/XXXX, I again emailed the Missing Payment Research Form to SLS, complete with a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response.
Throughout this process, I have been calling SLS support. I've learned that the XXXX inbox is reviewed by staff at headquarters, who review incoming mail and assign emails to the appropriate accounts ( e.g., assign an email from a borrower to that borrower 's CMC Funding account ). It appears that nothing can be done until this staff do this assignment ; folks on the SLS support line can not even see that a Missing Payment Research Form has been submitted until that assignment has been made. Further, the only ability for SLS support individuals to contact staff at headquarters is by emailing that same XXXX inbox.
When I've contacted SLS support, I've been told that they can not see that I've sent any emails, let alone the Missing Payment Research Form ( twice ). I have been told that I may resubmit the request form via email, fax, or mail, but that fax and mail will be received by the same team that reviews the email inbox.
CMC currently has my account listed as delinquent because of this missed payment. I understand that no late fees will be charged or other penalties applied during the 60 day window following the transfer of servicing rights ; however, given that SLS has not even confirmed that they are working on determining whether the XX/XX/XXXX payment was made, and that my account information does not reflect that a request was made for SLS to research whether the payment was made, I worry I will be penalized.
|
| 06/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, I sent a mortgage payment to my original servicer, XXXX XXXX. On XX/XX/XXXX, my mortgage servicing rights were transferred to CMC Funding, a subsidiary/affiliate of Specialized Loan Servicing ( SLS ). This complaint is about SLS not recognizing that XX/XX/XXXX payment.
On XX/XX/XXXX, I called XXXX, asking for them to send the payment information to SLS. They indicated that it is up to SLS to reach out to them for the information. They emailed me a PDF of my payment history that I could provide to SLS. I emailed that information to SLS XXXX XXXX ).
On XX/XX/XXXX, I emailed a completed Missing Payment Research Form to SLS to request that they undertake activities necessary to recognize that the XX/XX/XXXX payment was made. This email included a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response.
On XX/XX/XXXX, I again emailed the Missing Payment Research Form to SLS, complete with a bank statement showing the original payment was made. I received an automatic reply saying they received the email. I received no other response.
Throughout this process, I have been calling SLS support. I've learned that the XXXX inbox is reviewed by staff at headquarters, who review incoming mail and assign emails to the appropriate accounts ( e.g., assign an email from a borrower to that borrower 's CMC Funding account ). It appears that nothing can be done until this staff do this assignment ; folks on the SLS support line can not even see that a Missing Payment Research Form has been submitted until that assignment has been made. Further, the only ability for SLS support individuals to contact staff at headquarters is by emailing that same XXXX inbox.
When I've contacted SLS support, I've been told that they can not see that I've sent any emails, let alone the Missing Payment Research Form ( twice ). I have been told that I may resubmit the request form via email, fax, or mail, but that fax and mail will be received by the same team that reviews the email inbox.
CMC currently has my account listed as delinquent because of this missed payment. I understand that no late fees will be charged or other penalties applied during the 60 day window following the transfer of servicing rights ; however, given that SLS has not even confirmed that they are working on determining whether the XX/XX/XXXX payment was made, and that my account information does not reflect that a request was made for SLS to research whether the payment was made, I worry I will be penalized.
|
| 07/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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I obtained a mortgage in early XX/XX/2019 through XXXX XXXX XXXX XXXX, XXXX. I mailed in my first mortgage payment in late XXXX. On XX/XX/2019, I called XXXX XXXX to confirm they had received my check.They had not. On XX/XX/2019, I drove to XXXX XXXX 's physical location to drop off a physical check to ensure that I was not late for my first mortgage payment. To further ensure I would not be late, I dropped off checks dated XX/XX/2019, XX/XX/2019, and XX/XX/2019, which according to the receptionist was acceptable. Each and every payment amount in this situation is for {$1700.00}.
Specialized Loan Servicing ( " SLS '' ), serviced by XXXX XXXX , XXXX, assumed my mortgage on XX/XX/2019. They applied the XX/XX/XXXX payment to my account, as well as some left over funds from escrow. I woke up on XX/XX/XXXX to discover that SLS had cashed the XX/XX/2019 check. I quickly set up an account on the SLS website to discover that it had not yet been applied to my account. I called SLS and voiced my concerns and they told me that sometimes it takes a few days for the payment to process.
Checks XX/XX/2019 and XX/XX/2019 were returned to the address on the check with a note saying they did not accept post-dated checks.
I checked the SLS website again on XX/XX/2019 and saw that it still had not been applied.
When I checked the website on XX/XX/2019 and saw that it still had not been applied I called and provided proof that the payment had been withdrawn from my account via bank statement stating that SLS had converted my physical check into an electronic check and then cashed it. SLS opened a research ticket into this matter on XX/XX/XXXX.
I called back on or around XX/XX/2019 to inquire about the status of the research ticket. I was informed that these matters take awhile and that I should permit about 10 business days from the opening of a research ticket.
Today, XX/XX/2019, I called to check up on the status of the research ticket. My complaint was dismissed the previous week as resolved because the researcher thought the issue dealt with the returned checks. Not only was the researcher blatantly wrong, I was never notified of the decision. I spent 30 minutes on the phone describing the situation exactly. SLS opened another research ticket and I was told to expect a resolution within 30 days.
I do not trust SLS to understand this situation, nor to resolve this matter as desired. I further fully expect to have fines applied to my account for late payments because I will not send money to SLS because I do not trust them to actually apply it to my account.
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| 11/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello my family is hit very hard by the Covid and my husband is an auto mechanic and there is no business for several months. This made it hard to pay our mortgage to Specialized Loan Servicing and we fell behind and now they have a foreclosure sale for XX/XX/XXXX. We live here with our XXXX children and have owned the home for 15 years and do not want to lose. When XXXX 's hours were cut we called the lender to ask for help to modify our loan. They ended up offering us a forbearance and they said we could skip the payments and they would add them back in the loan balance and work with us to modify or restructure the loan. The forbearance ended in XXXX XXXX and XXXX wanted us to make the full payment, but my husband was still only getting part time hours. We asked them to work with us and applied for a loan modification. They told us a few months later that we did not qualify. No one could say exactly why, one person said that there was not enough income and someone else said the lender would not allow another modification. We don't know for sure, but we do know that our financial situation is much different than when SLS reviewed us for loan modification. My husband is working full time and got a raise because he specialize in XXXX cars. Also my adult son who lives with us is working full time and helping with the bills. We are making more money and want the chance to be reviewed for homeowner assistance options based on our current income. SLS says sorry it is too late, we will not review for any modification because you can't have one. We don't know why. In XXXX my husband had XXXX and he missed a lot of work during XXXX but is OK now. We applied for a loan modification at that time and were approved. We make all payments until Covid comes. When they give us the forbearance they explain that it was fine to miss payments that the loan would be modified at the end to fix the late payments. But they have not done that. If they are saying we can't have a second loan modification, why did they tell us they would help us get a new loan modification after the Covid forbearance? If we can't have a second loan modification please give us the information on the owner and investor of loan with their modification guidelines and also the agreement they have to service the loans so we know this is real and true.
We have enough money to make the mortgage payment or even a higher payment or repayment plan because our finances are much better. But we are behind {$53000.00} because of Covid and SLS is trying to get us to pay this all at once and we can't do that.
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| 02/15/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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Hello my name is XXXX XXXX I am XXXX years old and have lived in my home almost my entire life due to my father building the home in XXXX for our family. I am going to try to make this as brief as possible because there is so much going on with my situation.
I originally was with XXXX XXXX XXXX. After my mother passed away in XXXX I bought the home she and I lived in and have lived in since. I got a HELOC in XXXX. In XXXX I was getting a loan modification but they said I would do the Modification on the first loan and after I was approved I would work on the HELOC which was strange to me but trusted they were looking out for my best interest. It took them 24 months to approve the modification on my primary loan and then shortly after I received a charge off on the HELOC. Within these time framesI kept current on both the loan and the HELOC until they ( XXXX XXXX XXXX ) told me it was charged off. After charge off was received I was told by the new lender XXXX XXXX XXXX that I was current and to keep paying on my primary loan which I have done up to XX/XX/XXXX.
In XXXX of XXXX almost 10 years later I received a Notice of default on the HELOC loan I was very confused and tried to work things out with the new servicer which was Special Loan Servicing LLC. After 10 years of my thinking the HELOC was charged off I was absolutely shocked and frightened about what to do. I hired a lawyer and have been taken advantage of and mislead since. In late XXXX I was contacted by Special Loan Servings lawyer who said they would work with me if I dismissed the lawsuit. On XX/XX/XXXX I had borrow money from a friend to go have a consultation with a new lawyer because I had know idea what all this meant and felt I needed someone who was professional to help me. She was going to handle getting the Auction postponed so I would be allowed time for the modification and dismiss the lawsuit. Things have not progressed well since I hired her and now as of today she told me that Special Loan Servicing is not going to postpone auction and they will move forward with the foreclosure process. I am desperate and afraid of being on the street after XX/XX/XXXX which is the auction date. I have no more money to hire an attorney and writing to you is my last resort. I just wanted the opportunity to get the HELOC modified and I would begin to make payments, but they never allowed me that. Again I am current on my primary loan and never have missed a payment. Although I was advised by the newest lawyer to not make XXXX payment. She has dissolved our relationship as of today. XX/XX/XXXX
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| 03/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage through Specialized Loan Servicing. I was behind on mortgage and took money from my 401k to get caught up. I was told one amount over the phone so I paid that amount plus an additional mortgage payment. Once the payment posted I called to see if the late fees totaling {$1100.00} could be removed and I was told I needed to email a different depart to request they be removed & I was told I should have a response within 7 business days. So after two weeks I called to follow up and was told they didnt show an email but that the rep could handle the request over the phone so he put in a request. So again, I had to wait. In the mean time I received a statement with a regular mortgage payment and another fee labeled unapplied/suspense. Confused about what the unapplied amount was for, I logged on the the website to look at the transaction & payment history. Even more confused, I called again. Spoke to a different person and the rep told me the unapplied was money left over but not enough for a full payment but I could add {$210.00} to the unapplied to make another complete payment so I did that, so now Im totally current. The problem is Im being told different stories about the late fees. 1 ) First I was told the account needed to be current before the fees could be removed 2 ) then I was told there was no way to just pay the late fee and that they would be on there for the life of the loan unless I made the payment all at once which is what I thought I did when I made the large payment on XX/XX/2020 for {$11000.00}. Because prior to making that payment, I called to get the exact amount and was told {$9800.00}. 3 ) Next, Im told to email a request, then I was told to request removal over the phone. 4 ) Now after asking about why the payments Im making arent going towards the payment thats due, I was told that I keep getting late fees because it looks like Im making partial payments when Im not. Im making a full mortgage payment. Now Im being told that they removed one late fee for {$48.00} but that is all they would do. I explained to them that {$1100.00} would be better spent on the XXXX mortgage payment but I havent been able to get a straight answer. Each person tells me something different. I asked to speak to a manager or supervisor and was told one would call me back but they have not called. Im terribly frustrated because my mortgage has been sold three times and this is the worst company I have had. The first mortgage company was XXXX XXXX then the load was bought out by XXXX XXXX XXXX now Specialized Loan Servicing. Please help.
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| 01/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS Mortgage, after 15 years of payments, juxtaposed ( front to back ) request for extended forbearance ( REQUESTED PRIOR ) with request for loan modification AFTER LOAN MODIFICATION WAS APPROVED AND SLS ACCEPTED FIRST OF THREE PAYMENTS AFTER MORTGAGEE ACCEPTED MODIFICATION ( mortgagee was sent paperwork verification of proposal of modification ). After receipt of loan modification proposal, mortgagee sent FIRST PAYMENT ACCORDING TO PROPOSED DEADLINE.
SLS counters by FRAUDULENTLY CITING LOAN MODIFICATION REQUESTED PRIOR TO REQUESTED EXTENSION OF FORBEARANCE.
SLS MORTGAGE STATES BOTH EXTENSION OF FORBEARANCE AND MORTGAGE LOAN MODIFICATION DENIED.
We possess sufficient documentation to the contrary, SENT BY SLS This doesn't even make sense ; SLS up to old TRICKS AGAIN?!
XXXX XXXX : XXXX.
MORTGAGE HOLDER : XXXX XXXXXXXX XXXX XXXX XXXX XXXX ) listed as property tax payer ( tax payer credit hijacked by SLS MORTGAGE ; Instiuted subsequented in prior loan modification XXXX ( Assumption is, that it gives greater legal foundation to SLS should foreclosure be sought ) Note : XXXX XXXX 100 % XXXXXXXX XXXX XXXX 4x week, 100 % XXXX XXXX XXXXXXXX. XXXX XXXX XXXX XXXX XXXX XXXX
Date of foreclosure initiative : XX/XX/XXXX Cited, by SLS representative, XXXX, on XX/XX/XXXX when mortgagee attempted to make SECOND PAYMENT ON APPROVED LOAN MODIFICATION, SLS REPRESENTATIVE STATED THAT NO SUCH MODIFICATION HAD BEEN IN PLACE AND THAT IT WAS DENIED AND FRAUDULENTLY STATES IT WAS AFTER LOAN MODIFICATION WAS DENIED THAT FORBEARANCE WAS REQUESTED, WHICH ALSO WAS DENIED.
In truth : FORBEARANCE WAS REQUESTED PRIOR TO REQUESTED LOAN MODIFICATION REPRESENTATIVE failed to cite dates of forbearance request.
NOTE : ALL DOCUMENTS REQUESTED BY EMAIL NEVER SENT ALL DOCUMENTS REQUIRED BY MAIL, NEVER RECEIVED.
Amount of demand : Between $ XXXX Note : REPRESENTATIVE XXXX STATES IF TOTAL AMOUNT IS PAID by XX/XX/XXXX, XXXX NO MORE PROBLEMS!
SLS REPRESENTATIVE XXXX advised PAYMENT and received, {$500.00}, as XXXX was MORTGAGE payment when forbearance began in XX/XX/XXXX. Hinting it MIGHT prevent foreclosure, because of the overage of {$2.00} but she couldn't commit to anything. Stating that the overage would be applied to past due amounts.
Call me skeptical, I don't believe it.
Mortgagee in XXXX related INTENSIVE CARE soon thereafter, XX/XX/XXXX, already ill when forbearance was approved through AUTOMATED SYSTEM.
SLS MAY JUST HAVE NOT UPDATED SUBSEQUENT FORBEARANCE POLICY AND THIS IS A GLITCH.
XXXX XXXX DOCUMENTS TO FOLLOW XXXX HOME NUMBER -- Sent from XXXX for XXXX
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| 03/27/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XX/XX/XXXX received next monthly payment notice, which is common. However, because Specialized Loan Servicing doesn't want to understand, listen or even try to mitigate the problem regarding escrow account. On the monthly statement, they have included two billings for fees against the escrow account.
XXXX XXXX XXXX ( XXXX ) transferred my mortgage loan to Specialized Loan Services ( SLS ). XXXX said they passed on all the paper work about the loan, including the paperwork showing the State of Oregon paid my property taxes. SLS said they didn't find the paperwork regarding the property taxes, which I suspect is a lie because they didn't look for it, and furthermore ignored the information relayed to them about Oregon paying the taxes. I talked twice to a gentleman about the issue, provided all the contact information for the Dept of Revenue on the tax issue, and they ignored this, too. They provided a notice that said the issue could be brought up to date if a payment of {$1000.00} was submitted. Again, it appears they have ignored all that has been said to them. The State of Oregon reviews the tax payment issue every two years, and this is that time again. Oregon has acknowledged receipt of the paperwork for re-certification for payment. The approval will not be issued prior to XX/XX/XXXX. Once received, a copy can be forwarded to SLS, but I suspect they will feel entitled to fees. In the mean time, the Principle and Interest have been paid on my mortgage based on prior data. But SLS feels a penalty is due. They will NOT receive any such penalties, because a course of action has been provided, but they have thus far ignored everything.
SLS isn't listening to me, and it appears my case is not original. This can be rectified, but on terms suitable to the situation, and not on terms where SLS charges a fee on almost everything they do. The money for escrow is available, or the State of Oregon can issue a payment schedule for the taxes due in XX/XX/XXXX. There was prior documentation that this was done in the past with XXXX XXXX, but SLS has chosen to ignore and disregard this procedure. Any and all explanations and data provided to SLS have been ignored, because I suspect their sole objective is to thrive on fees, to which they are NOT entitled.
The underfunded escrow can be brought up to date. But it's all subject to government agencies providing paperwork or funds. The property taxes will be paid, it's a matter of timing, and this has been explained in detail to SLS. It's all fallen on deaf ears intentionally. NO FEES WILL BE PAID. PERIOD.
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| 04/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The intention for anyone enrolling into a Mortgage Relief payment initially is, so they dont have to make any mortgage payments temporarily, not so they would have to pay out of their own pocket. I originally informed Specialized Loan Servicing, LLC ( hereinafter referred to as SLS ) about my application, and SLS threatened that they would accelerate filing a delinquency notice against me unless I paid the XXXX & XXXXXXXX XXXX monthly mortgage payments.
SLS claimed that as long as those payments were made first while my mortgage relief application is pending, they would leave me be. The XXXX Debt Collection Department also stated that once the Mortgage Relief funds were applied to my loan, XXXX would automatically apply the payments I made for the XXXX and XX/XX/XXXX mortgage payments towards XXXX and XX/XX/XXXX instead. That would have resulted in a good standing with SLS and also would bring my loan current.
It didnt seem like I had a choice, so I went ahead and made the 2 payments.
I was finally approved by the California Mortgage Relief Program to cover my mortgage payments. However, SLS did not ask for the Mortgage Relief Program to include the 2 I had paid while my application was pending. I tried to contact SLS several times regarding this issue, but I couldnt reach them. SLS avoided communication, so inevitably I couldnt implore them to seek the additional funds for the two months.
I managed to reach out to the SLS Escalation Team regarding this issue. Sadly, they said they are not the department that can authorize a decision.
Even though I followed SLS instructions and paid out of my own pocket, SLS filed a negative report to the 3 credit bureaus while my CA Mortgage Relief was pending approval.
SLS took advantage of my situation and their claims turned out to be a sham. As a loan servicer company, this tactic should be deemed unlawful. I did not make those 2 earlier payments on my own volition, I was forced into it and got unfairly reprimanded.
I made numerous attempts to contact them and resolve this issue, but since SLS technically was now paid in full, they no longer cared to respond back. They dont want to be bothered on how the funds are received, as long as the payments are in their hands.
In the end, I had their escalation team email to their back office more than three times in a two-month span. I was transferred to their HAF Dept. and left nearly 16 voicemails at ( XXXX ) XXXX, extension XXXX. I was directed to their Loss Mitigation Dept - ( XXXX ) XXXX, however, resulting in neither any call backs nor emails.
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| 07/29/2016 |
Yes |
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- Settlement process and costs
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Web |
Older American |
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I had been working with SLS or the past two years. While working with SLS I made my monthly house payments on time so that if the loan was not approved I would still maintain my house. My original loan was through XXXX XXXX XXXX. Apparently they sold my house loan to SLS. I had applied for a HARP modification on my home. I have waited almost two years with numerous phone calls and resubmitting documents, rude behavior, and promises. I was finally approved for the Tier II loan and had made the payments as agreed. While in the process of making the payments and paying as agreed with the modification approved my home was sold to XXXX. I was not notified by SLS that they had sold my loan, but they were still accepting my house payments until the loan sold on XXXX/XXXX/2016. XXXX purchased my home and has filed documents for me to vacate my property at XXXX XXXX XXXX. The Bank wants me out of my house. They have already took my property and Deeds of Trust and I have not been notified to vacate by the courts. I did as required, made my payments as agreed and sent in all documents. But for SLS to sell my home from under us is wrong. We were not delinquent. SLS has not been faithful and truthful on their parts, and are very rude, and disrespectful on helping. Each phone call is a different lie, or they ca n't find the documents or never received. I have had to submit documents more than three times on some occasions. I need help on getting my house back. My husband and I are XXXX XXXX. My husband is XXXX and I am XXXX in a few month. We have no place to go, we do not have the funds to hire and attorney, or moving expenses. How can SLS sell our home when we was current in our house payments. Please help us. I can mail or fax documentation copies as requested. I believe we have been removed from our home illegally. There tent to be an on going situation with SLS and XXXX committing fraud on taking homes from people. In the area I live it is called flipping homes and I believe I have been the victim of the scams. Some months I had to pay extra {$300.00} monthly payments above the {$1100.00} house payments. Plus, I had to pay closing cost in the amount of {$650.00}. With HARP Loans I were told you did not pay closing costs.
I Desire that SLS go back and buy our home back from XXXX and finish our loan with us. We did not breach our contract. SLS sold our loan to XXXX without making them aware they had approved us for a Loan Modification. We want XXXX and SLS to review their documents and give back what we have worked hard for the past 15 years or so.
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| 08/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX acquired my mortgage loan earlier this year. They notified me that my insurance had expired in XXXX in error ( my policy was in effect until XXXX XXXX. I tried repeatedly to get in touch with them by registering on their website and then each time I tried to log on I had to reset my password but the code they emailed me did not work. I finally reached someone to let them know that I had insurance and that I was renewing upon the expiration of the policy as I have done each year for the last 8 years. The next month I received additional calls saying my insurance had expired and when I finally reached someone they said that I had XXXX to cover the interior but no exterior coverage -- exterior is covered by my condo association which is handled by the property management. This was communicated to SLS by me and the property management company. I was informed later that month that they had received that notification and to ignore the prior correspondence ( XXXX XXXX, 2016 ). In XXXX I received an analysis of the escrow payments that did not reflect any escrow payments that I have made in my monthly payment ... the payment is set at {$1600.00} for each to cover, e.g., in XXXX 2016, {$490.00} in principle {$100.00} in Interest and {$12.00} to be put in escrow for the $ XXXX/month tax payment. This month I have received a statement saying that my payment is now {$1700.00} with an additional charge of {$100.00} for escrow/insurance. I attempted to get in touch with them over the weekend -- could not log on and no response via phone and there is no email address on the website -- and finally reached someone today to find that they have made a payment for insurance for my property -- when I have my own insurance. I did not authorize them to purchase the coverage and I have my own coverage. They have increased my monthly mortgage payment by {$100.00} -- this is criminal. The website does not work, there is no email address, they are purchasing insurance without authorization, they are not responding to requests, they are requiring that customers fax in requests or mail in requests or complaints which gives no record of the communication. The personnel is incompetent ... one person I spoke with could n't even figure out how to spell and kept laughing about the situation. This is obviously a scam -- they are purchasing insurance on loans without notification ... and they are creating a wall that prevents customers from getting in touch with them to straighten out the situation.
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| 11/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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On XX/XX/XXXX, XXXX XXXX XXXX XXXX ( XXXX ) purported to assign the Deed of Trust to the Secretary of the Department of Housing and Urban Development ( HUD ). The note, however, was never delivered. HUD 's servicing company XXXX XXXX XXXX XXXX stated in a XXXX letter, that it never received the original note from XXXX, and the record shows there is no Lost Note affidavit from XXXX XXXX XXXX XXXX to HUD, nor from HUD in its putative assignment to XXXX XXXX XXXX XXXX ( XXXX ). Specialized Loan Servicing, LLC has admitted that the note is lost.
Actual assignment requires delivery of the note, or else a Lost Note affidavit. As there is no Lost Note affidavit of record from XXXX to HUD or from HUD to XXXX, then clearly, there was no assignment of the note in either case. Specialized Loan Servicing, LLC has repeatedly attempted to foreclose without the note, without a chain of title, and without any basis whatsoever.
In XXXX I sent Specialized Loan Servicing, LLC four Notices to prove-up its right to enforce the instrument pursuant to Maryland Code Commercial Law 3-309 ( a ) A person not in possession of an instrument is entitled to enforce the instrument if ( i ) the person was in possession of the instrument and entitled to enforce it when loss of possession occured or, has directly or indirectly acquired ownership of the instrument from a person who was entitled to enforce the instrument when loss of possession occurred. And 3-309 ( b ) A person seeking enforcement of an instrument under subsection ( a ) must prove the terms of the instrument and the person 's right to enforce the instrument. SLS has failed/refused to prove up its right to enforce the instrument in violation of 3-309 ( b ).
Moreover, each of the alleged assignments in the alleged chain of title is an " assignment '' of the deed of trust, not the note. In Carpenter v. Longan - 83 U.S. 271 ( 1872 ), the court ruled that The note and mortgage are inseparable ; the former as essential, the latter as an incident. An assignment of the note carries the mortgage with it, while an assignment of the latter alone is a nullity. Every alleged assignment in the alleged chain of title is an assignment of the Deed of Trust, and, as stated above assignment of the latter alone is a nullity. This constitutes evidence of record that every alleged assignment in the purported chain of title is defective rendering the instrument unenforceable.
SLS has fraudulently attempted to foreclose and steal my home under the color of law in collusion with foreclosure mill, XXXX XXXX XXXX XXXX.
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| 07/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This complaint is related to previous complaints that I submitted to the CFPB on XX/XX/XXXX ( Complaint # XXXX ) and on XX/XX/XXXX ( Complaint # XXXX ).
After I submitted the first complaint, the company, Specialized Loan Servicing ( SLS ) replied with an unacceptable response and failed to correct the problem that it created. CFPB suggested that I submit a second complaint, so I did so on XX/XX/XXXX. I am waiting to receive a response from SLs regarding my second complaint.
On XX/XX/XXXX, I contacted SLS directly regarding a notice that I received from the company dated XX/XX/XXXX. The notice was a Notice of Default and Notice of Intent to Foreclose. According to the notice, my mortgage is in arrears. That statement is incorrect. I have never been 30-days past due on my mortgage.
When I contacted SLS on XX/XX/XXXX, I spoke with a representative named XXXX in the Escalation Department at ( XXXX ) XXXX. After reviewing my account, XXXX confirmed that an escrow account for my hazard insurance was created for me in error by Specialized Loan Servicing and that a portion of my XX/XX/XXXX mortgage payment was applied to that escrow account, thereby reducing the mortgage payment that I made in XXXX. My XX/XX/XXXX payment was then placed in suspense because the remaining funds of my mortgage payment could not be applied. The same processing error occurred again in XXXX of XXXX, when I made my usual, ( and correct ), mortgage payment. The representative acknowledged that I am not in default of my mortgage and that Specialized Loan Servicing will need to remove the escrow account that it created in error and reverse any payments and charges that were erroneously applied by SLS, so that my XXXX and XX/XX/XXXX mortgage payments can be correctly applied. The representative could not give me a date by which SLS would correct its error on my mortgage account.
When speaking with the Escalation Department representative, XXXX, I requested that SLS provide me with written confirmation that 1 ) The escrow account has been closed and that all fees and payments have been reversed and that 2 ) The foreclosure notice has been invalidated.
The Escalation Department representative stated that the written confirmation that I requested is not normal procedure for SLS, so I would need to write the company directly to specifically request such written confirmation. For this reason, I am filing this new complaint to request CFPB 's assistance in obtaining the requested written confirmations from Specialized Loan Servicing as soon as possible.
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| 01/24/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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|
Web |
Servicemember |
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Our father XXXX XXXX XXXX passed away on XX/XX/XXXX.
Our mother XXXX XXXX XXXX passed away on XX/XX/XXXX.
My brother XXXX XXXX XXXX, who is residing at our parents home with his wife and family, received a letter dated XX/XX/XXXX from a company SLS ( Specialized Loan Servicing out of Colorado ) addressed to our deceased father XXXX XXXX XXXX.
This letter was informing our father that unless he repaid a Home Equity Loan taken out around XXXX, and that our parents missed their payment for XX/XX/XXXX, that they would begin foreclosure proceedings ( SLS LOAN XXXX ).
Our father who was a XXXX veteran had to file Bankruptcy on XX/XX/XXXX due to mounting medical bills from him XXXX XXXX XXXX XXXX XXXX XXXX from a XXXX XXXX XXXX.
Our fathers Bankruptcy was XXXX in XXXX XXXX on XXXX/XXXX/XXXX under case XXXX. Our father thought that all his debts, other than the Original Mortgage, and his vehicle loan, were discharged in the bankruptcy, including this Home Equity Loan.
My brother and his wife attempted to contact SLS in regards to this matter. SLS would not speak to my brother or his wife as they did not have AUTHORIZATION from our deceased parents.
I filled out a complaint with the XXXX XXXX XXXX regarding this issue with SLS on XX/XX/XXXX.
On XX/XX/XXXX SLS sent a second letter to our deceased father wanting both our deceased parents signature authorizing SLS to speak to me ( XXXX XXXX ) as I am the EXECUTOR OF THEIR ESTATE. How can 2 deceased people sign an authorization.
On XX/XX/XXXX I sent SLS a signed 3rd Party Authorization to talk with me regarding my parents case.
I had also in the mean time contacted the Illinois Attorney Generals Office, along with a Private Attorney, XXXX XXXX, from XXXX XXXX, IL.
The Attorney General advised recently that SLS refuses to contact their office reference our parents case. The Attorney has sent letters, signed 3rd Party Authorizations to SLS, only to be ignored.
I would like this Home Equity Loan be CLOSED out by this company SLS as they refuse to talk to us, they refuse to send our attorney any documentation of the Home Equity Loan.
This makes me believe that my parents never signed any paperwork for this loan.
This H.E.L shows up on the deed to our parents home as being originally through XXXX XXXX XXXX.
This company was known to have committed Civil Mortgage Fraud and was taken over by XXXX XXXX XXXX in XXXX.
This company is a disgrace to the lenders that make legitimate loans.
I have the documentation and our parents Death Certificates if needed.
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| 05/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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As SLS failed to address most of my prior issues, we will try again. I will number them and use small words. Maybe that will help.
1. Apology NOT accepted for SLS failing to have my information on record. An apology does nothing to address the stress caused by being locked out of communicating for a month, unable to even start trying to resolve the multiple errors. SLS needs to ensure that never happens to anyone ever again. Preferably, CFPB should ensure SLS never does that to anyone ever again.
2. The documentation provided in the SLS response to the previous complaint clearly shows the tax payment made XX/XX/XXXX. There is no excuse for SLS duplicating this payment. I expect an explanation AND written confirmation that the lowered escrow amount due to SLS 's error will NOT factor into the next escrow analysis.
3. The payments (? ) summary provided does not include ANY monthly payments. Provide documentation of the monthly payments made for XXXX, XXXX, and XXXX.
4. The statements received from SLS do not reflect any principal or escrow payments made in XXXX ( " Paid Year to Date '' ). This is false. Principal YTD {$4800.00}, Escrow {$5700.00}. Clearly shown on final XXXX statement. SLS needs to explain why it does not show these AND ensure these amounts are reflected going forward.
5. Forbearance : " Regarding the claim that SLS did not honor a forbearance approved by the prior servicer, we respectfully disagree. Enclosed is a copy of the forbearance confirmation sent to you, detailing the account was in a forbearance that began on XX/XX/XXXX and the end date of the forbearance is XX/XX/XXXX. '' SLS 's " respectful disagreement '' is completely WRONG. As previously stated, the loan was in forbearance with XXXX since XX/XX/XXXX. XX/XX/XXXX is not correct or acceptable. In addition, the SLS forbearance letter states it ( SLS ) is instituting the forbearance plan ( which, if true, would be wholly unacceptable as it did not consult with me to do so ). SLS is claiming that my complaint - that it did not properly transfer the forbearance plan already in place- is incorrect, but its own response and supporting documentation shows it ( SLS ) does not acknowledge a XXXX forbearance plan or reference the correct date.
6. That SLS failed to correctly apply the forbearance plan ties directly to its claim that the XX/XX/XXXX payment was " due ''. As the loan was in CARES Act COVID forbearance - and had been so since XX/XX/XXXX, and had been extended through XX/XX/XXXX with XXXX, no payment was or is currently required.
|
| 08/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
Hello Consumer protection, please protect me!
I am XXXX XXXX XXXX and, This stealing must stop. I paid my H.O. Ins policy in full as I always have. Im the XXXX XXXX on my policy. ( See attached ) Its Paid in full, so XXXX is not paying anything. Theyre just stealing money from my escrow.
They have not made a payment at all for years. WHERE IS MY MONEY?
My homeowners insurance goes down My Property taxes goes down ( see attached dated documents ) But SLS. Continues to take payments for these escrow bills out of my account knowing they are not paying anything or any agency. WHERE IS MY MONEY from my escrow account?
I need ALL OF MY MONEY BACK I NEED MY ESCROW OUT OF THE SLS AND TO BE PAID ONLY BY ME.
This is larceny, fraud and criminal because SLS KNOWS THEY ARE NOT PAYING MY ESCROW -.BUT INSTEAD STEALING MY ESCROW FUNDS.
See SLS lie below saying they are making payments. My insurance company is not collecting double payments. Im the writing insurance agent.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX BY. XXXX ( XXXX ) XXXX -- -- -- -- -- Forwarded message -- -- -- -- -- From : XXXX XXXX Date : Friday, XX/XX/XXXX Subject : We Just Made Your Insurance Payment To : XXXX Error! Filename not specified.
Hi XXXX XXXX, This is a confirmation email to let you know we just made one or more insurance payments for your loan ending in XXXX.
XX/XX/XXXX {$1500.00} XXXX XXXX XXXX Our customer website makes it easy to view your loan information. Click the View Transaction History button below to access your account.
You can make payments, order payoff quotes, change contact information and much more.
Never miss a payment! Set up recurring monthly ACH payments credited directly to your account.
Go Green! Help the environment by signing up for electronic document delivery.
Error! Filename not specified.
We have also created easy to follow XXXX videos to guide you through what to expect if your loan servicing has recently transferred to Specialized Loan Servicing LLC. The videos also explain the information included in your periodic statement and your escrow analysis statement.
Questions? Contact Us.
Error! Filename not specified.
Monday Friday XXXXXXXX XXXX XXXX XXXX XXXX XXXX Error! Filename not specified.
www.sls.net If you no longer wish to receive email communications from Specialized Loan Servicing LLC, click here to unsubscribe. You may also update your email preferences by logging in to www.sls.net to access your account. Select the Customer Profile link, then selecting the Change Email Preferences tab.
|
| 08/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
Loan # XXXX XXXX XXXX My loan was sold, transferred from XXXX XXXX XXXX XXXX. to SPECIALIZED LOAN SERVICING ( SLS ) XXXX, XXXX. I received no notice of this transfer either in writing or by phone. I continued to make payments, on time, to XXXX XXXX through XX/XX/XXXX, when I was notified by my bank onXX/XX/XXXX that my last payment of XXXX was returned.
Spoke with a representative at Loancare XX/XX/XXXX regarding status of account. Rep XXXX notified me of the transfer. She verified my correct mailing address but had an incorrect phone number for me on file.
Call Specialized Loan Servicing XX/XX/XXXX to verify them as the new servicer. Spoke with representative XXXX and she verified new account. SLS had an incorrect phone number and address on file for me. Somehow, my correct information was not transferred along with my loan. If letters were sent, they went to the wrong address. If SLS attempted to call, they called the wrong phone number. I know XXXX had my correct address ; I have a statement from them with the correct address.
I was promised a phone call by the representative XXXX on XX/XX/XXXX from a manager since one was not available XX/XX/XXXX, and did not receive a call.
I called SLS ( Specialized Loan Servicing ) XX/XX/XXXX and spoke to a representative regarding a payment made that did not apply to my account. Found that the funds went to a Suspense account and did not apply to my payment. Representative sent me a statement regarding my escrow funds which I did not receive by mail or call since all my contact info with SLS was incorrect. Without notice or reason, that rep dropped my call or attempted to transfer me to another department. Another representative answered, I went through the verification process again and explained the purpose of my call. This agent could see that attempts to correct my contact information, mailing address and phone number, were not correct in SLS system. I had called on XX/XX/XXXX to correct this information. This rep promised a call from a supervisor team, and escalation team regarding why all my contact information was not correct and I was not receiving statements or calls regarding account status. This call was also dropped without notice or conclusion.
I was not notified of a loan transfer ; I continued to make payments on time, which were processed. Once I learned of the transfer, I immediately made a payment to the new servicers, XX/XX/XXXX through my bank. I do not believe I am responsible for any late fees, nor there any negative reporting to my credit standing.
|
| 07/01/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
While closing mortgage, Specialized loan servicing LLC deducted extra future months interest and refused to return the excess interest.
Payoff quote from Specialized loan servicing LLC on XXXX/XXXX/16 stated the total amount due was {$390000.00} which includes interest up to XXXX/XXXX/16.
When XXXX XXXX XXXX XXXX tried to payoff the loan, the title company wired the amount of {$390000.00} which include the interest up to XXXX/XXXX/16. Specialized loan servicing LLC did not process the payment as payoff, instead deducted three months of interest and treated the rest amount as additional principal. The XXXX deducted interest amounts on XXXX/XXXX/16 are : {$1200.00} for XXXX, {$1200.00} for XXXX and {$1200.00} for XXXX. And the loan status changed with the principal balance remaining as {$5200.00} along with the escrow balance of {$3600.00} as of XXXX/XXXX/16.
As suggested by title company, we went ahead to payoff using the new payoff quote as of XXXX/XXXX/16 which is amount of {$1600.00}. We wired the amount of {$1600.00} to the specialized loan servicing and the loan is closed on XXXX/XXXX/16.
We expected to receive the excess interest payment refund of XXXX for XXXX plus the interest difference after XXXX/XXXX/16 however we received only {$61.00} for the interest refund.
The amount of {$1500.00} should be refunded as the excess interest paid for non existing loan amount.
Our calculation for remaining excess interest taken from title company 's payment on XXXX/XXXX/16 : ( From payoff quote ) daily per diem interest amount as of XXXX/XXXX/16 : {$41.00} ( From payoff quote ) daily per diem interest amount as of XXXX/XXXX/16 : {$0.00} Excess interest for XXXX ( $ XXXX {$0.00} ) XXXX {$360.00} Excess interest for XXXX : {$1200.00} Refund from payoff : {$61.00} Remaining excess interest to be refunded : {$1500.00} ( $ XXXX $ XXXX {$61.00} ) Specialized loan servicing also refunded XXXX XXXX property tax payment amount of {$4800.00} which was deducted from the escrow account on XXXX/XXXX/16 however the tax payment did not reach to XXXX XXXX XXXX before the title company 's payment which was made on XXXX/XXXX/16. We have contacted XXXX XXXX and the only XXXX XXXX received was from First American title company and there is no evidence of Specialized loan servicing 's payment.
Specialized loan servicing is stating that the refund check of {$4800.00} also includes the excess interest refund however it is not true. The interest refund is still in short of {$1500.00}. We would like to request a refund check of {$1500.00}.
|
| 02/13/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
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|
Web |
|
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In XXXX I purchased a home in XXXX, CA. I took out a 30 year interest only loan. In addition, I was told I needed to take out a adjustable HELOC for my downpayment. XXXX year later the housing market collapsed. My wife and I had extreme financial hardships. I am XXXX XXXX with XXXX, and my wife had lost her job. We spent years applying for home loan modifications that never seem to get anywhere. In the mean time we stopped paying the HELOC because the payment became to high and our home was very underwater. I was forced to file chapter XXXX bankruptcy as XXXX XXXX XXXX raised my payment while granting me a terrible loan modification. The terms were awful. My wife and I could not afford to relocate as I was no longer working. It was not until I found this website that I finally made a complaint about what I had been through with XXXX XXXX XXXX. With the help of your organization we were finally offered an affordable loan modification. We have been paying our loan mod since aprox - XX/XX/XXXX/XX/XX/XXXX.
I am writing you because I received a letter from XXXX XXXX about some loan I may or may not have with them. The HELOC loan was originally with XXXX XXXX XXXX but we stopped payments back in XX/XX/XXXX or XX/XX/XXXX because the house was upside down. and XXXX XXXX XXXX sold it so many times we could not keep track of it. I currently do not have any financial information on this debt. The last letter I have regarding a HELOC is from XXXX XXXX XXXX saying it was being sold to SLS Lending dated XXXX. Even then, XXXX XXXX did not have the amount of the debt nor any history of payments, etc. This letter was dated way back XXXX/XXXX/XXXX. That is a long time ago and I have no way of knowing what my payment history was, fees incurred, who has the original title, transfer or sale dates of the loan., etc. So I have not heard anything about this since XX/XX/XXXX. Today, XXXX/XXXX/XXXX I received a letter from SLS. Something about RESPA and QRW and possible enforcement of the lien. But there is no other information on there. I thought HELOCs did not have RESPA rights to information so I do not understand what this letter is for. I can not afford to make anymore payments as I am XXXX and my wife can only work part time. That is why I received a loan modification for my home on a financial hardship term. I do not have the means or resources to leave my home based on a HELOC that may or may not be valid. We still owe a very large amount of this debt vs. the worth of the home. I will be forced to file Chapter XXXX for protection.
|
| 05/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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This is a XXXX complaint regarding Specialized Loan Services , XXXX XXXX XXXX XXXX . XXXX complaint was regarding the doubling of taxes/insurance in escrow. In that complaint I determined they owed me {$1400.00}. They sent a check to me for {$1200.00} which was {$240.00} short of what they owed back. This was for over payment on mortgage due to the duplication of taxes/insurance they were escrowing for the year. I then received a letter from them dated XXXX XXXX that stated the monthly payment stated on the XXXX statement XXXX {$1400.00} XXXX is the correct monthly payment amount. They then closed the complaint without confirming with me this was resolved. I place phone calls back to them but never was able to speak to the correct person or someone that could address the complaint that has not been resolved. At this point, I was going to live with the fact they shorted me the {$240.00} in what they owed me just to be done with dealing with their ineptness and my busy work schedule prohibits the time to spend an hours on the phone trying to get the right person who could fix. This took XXXX XXXX months to what I thought resolved the issue even though it was not completely resolved. I then get a new statement for XXXX monthly payment that says amount due is {$2900.00} and regular monthly payment that again states it is {$1400.00}. This is right back where we started with the first complaint!!! I paid the normal {$1100.00} for XXXX that I have been paying all along. My XXXX statement comes and it says my regular monthly is {$1200.00} and that I am passed due and owe a total of {$1500.00}! I called and spoke on the phone to a representative on XXXX XXXX around XXXX pm after calls the past XXXX days during my work hours. Again after many minutes of waiting and voice prompts I speak to a representative who tells me that there needs to be some " buffer '' hold to pay for taxes/insurance of around {$500.00}. I told them you guys just sent me a check back ( {$1200.00} XXXX so why did you do this if you needed to " hold '' money? They representative just repeated her claim of the amount owed and I told her I would be sending the regular monthly of {$1100.00} and that I will be filing a XXXX complaint regarding their inept loan processing/payment procedures and the harassing phone calls. It is nearly impossible to figure out what is owed each month because of the changing statements. I will make the {$1100.00} a month payments until this issue is resolved to my satisfaction.
|
| 11/02/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Dear Sir, I am writing to you because I have been over charged by SLS. I have tried to solve the problem directly with SLS and they are intentionally refusing to solve my problem I am demanding that they fix the following incorrect charges immediately.
1. I should have not been charged for attorney fees for late payments due to California Homeowners Bill of Rights.
" Restriction on dual track foreclosure : Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the Foreclosure process is essentially paused until the complete application has been fully reviewed. '' I sent the last completed loan Modification application to XXXX my previous servicer on XXXX/XXXX/XXXX. In XXXX XXXX I was notified that loan modification was transferred to SLS. I was contacted by SLS in XXXX XXXX they required for an updated XXXX.
SLS denied my modification citing that my loan was not owned by XXXX XXXX saying my loan is owned by a private investor which does not participate in modification. I sent a dispute letter and proved that in fact my loan is owned by XXXX XXXX. EXHIBIT -A- I applied for assistance from Keep your home California they paid SLS {$20000.00} on XXXX XXXX, XXXX to reinstate my loan back to the original agreement. I signed a XXXX deed of Trust for this amount which was filed in XXXX XXXX County Recorder 's Office Doc # XXXX. It was my understanding that {$20000.00} will cover my mortgage payment from XXXX. My direct payment to SLS should have been commencing XXXX/XXXX/XXXX, however they send me a statement for XXXX XXXX, XXXX which I paid on XXXX XXXX, XXXX. I have been over charges and I am requesting my over payment to be applied to my XXXX XXXX Payment.
Balance Owed Date Principle Interest Escrow Total XXXX/XXXX/XXXX {$440.00} {$460.00} XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX {$1400.00} XXXX/XXXX/XXXX 3 % {$1400.00} XXXX/XXXX/XXXX {$390.00} XXXX XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} XXXX/XXXX/XXXX {$1600.00} Total {$19000.00} Payments XXXX/XXXX/XXXX Keep your Home California {$20000.00} XXXX/XXXX/XXXX XXXX XXXX {$1600.00} Total {$21000.00} Over Payment should be applied to XXXX XXXX Payment {$1800.00} I am asking you to review and correct my payment accordingly Thank You
|
| 03/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/2020 I received a letter in the mail from Specialized Loan Servicing ( SLS ) stating they got notification from my Insurance Company regarding Cancellation or Non Renewal of my Homeowners Insurance Policy so I called them on Tuesday XX/XX/2020. A lady in the Escrow department said when my loan came to them the " Insurance '' portion was not placed into escrow ( which is not correct ). She stated she would do an Escrow Analysis right away so she took my Insurance Agent information and said she would contact them to let them know payment is coming. On Friday XX/XX/XXXX I called my Insurance Company and they confirmed my policy had cancelled effective XX/XX/XXXX. I was also informed that no one from SLS had contacted them. That Insurance Representative took my Mortgage company information and fax number and sent SLS a reminder that payment is due asap for my Homeowners policy. Today XX/XX/2020 I called SLS again. I was told they need to do an Escrow Analysis and my payment would increase which it should not but if it does to me it would be a small amount because the escrow I currently pay is more than enough to cover both taxes and insurance. My annual taxes is {$4700.00} and my escrow payment is {$470.00} per month. The Insurance renewal is {$1000.00} annual. The Representative XXXX invested more time in telling me that my payment would increase then looking into why nothing has happened since a week ago when I called SLS. She could see notes that I called in and an Escrow Analysis would be done and the Insurance Company would be contacted but she said she would have to do the same thing.
When I asked why nothing has happened in a week she said she didn't know. Keep in mind that my Homeowners Policy has cancelled and I have no coverage on my home yet I'm paying for it every month in my mortgage payment. I called twice to my lender and was not only treated poorly especially by XXXX but I have no assurance that anything is happening to fix the issue and get my Homeowners Insurance paid.
And by the way I got their letter on Sat XX/XX/XXXX and it stated that if I don't get some insurance by XX/XX/2020 they would get Insurance for me and add it to my monthly mortgage payment but they are the ones who has my Escrow account. Why didn't I get notification sooner? Please I need your help. The Insurance Agent told me if my Homeowners Payment isn't received by XX/XX/2020 my Homeowners Policy can not be reinstated without a break in coverage which could increase my insurance rates.
Thank you.
|
| 03/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I called Specialized Loan Servicing , LLC in XXXX about a Forebearance Plan. My Mother was placed in hospice care, in house, in XXXX and I am her primary caregiver. My income was compromised with my need to be home with Mom. A Forebearance plan would allow me to retain the house as long as Mom needs it. SLS sent me the paperwork to apply for a Forebearance plan which I promptly filled out and sent back. About a month later I received a robo-call that they needed to speak to me. When I called I was told that they needed more documentation which I emailed to them that day. A few weeks later I received another robo-call. I called back and was told they needed more documentation, the same ones I emailed earlier. I sent the information again. Last week I received yet another robo-call. I called back XXXX XXXX and talked to XXXX. She said that they needed the mortgage information on a house we rent for summer rentals and rental agreements for next summer. I told her there was no mortgage on that property and that we had as yet to get any rentals for next summer. She said that I had to prove that there was no mortgage. I asked her how she thought I could prove a negative, that my grandfather had bought the property in XXXX for cash. She said I needed to go to the 'County Office ' to get a HUD certificate. Now, HUD was n't created until XXXX and the certificate XXXX was talking about was n't enacted until XXXX. When I told her that no HUD certificates are recorded at the Registry of Deeds and that there was no way to get any certificate since it did n't exist, she said that my application would remain " pending '' until I could produce it. A Forebearance plan does n't change the mortgage except to move the end date. Technically, they should even need this information.
So, this means they have no intention of giving me a Forebearance plan since they obviously have no intention of processing my application. This is not an isolated case. On the website XXXX there are a number of similar cases resulting in foreclosure before the modification files are closed.
We bought the house in XXXX, XXXX, not with SLS, with the plan to sell a condo and pay down the mortgage to {$80000.00}. Due to the mortgage crisis and recession we were unable to sell the condo for two years at a loss. We paid down the mortgage but not to the figure we planned for. We 've been making our payments faithfully to the detriment of savings and retirement accounts. We have come to the point of no longer being able to do this.
.
|
| 06/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My spouse and I closed on our house XX/XX/XXXX and the loan servicing was transferred to Specialized Loan Servicing ( SLS ) on XX/XX/XXXX.
At closing ( XX/XX/XXXX ), we paid XXXX months of property taxes, {$6600.00}. This should have been for our XX/XX/XXXX tax payment and to fund our escrow account.
SLS was responsible for paying property taxes out of our escrow account in XX/XX/XXXX ( XXXX mths ) and XXXX of XXXX ( XXXX mths ), but did not pay the taxes on time, total missed payments for XXXX of {$11000.00}.
As of XX/XX/XXXX, SLS was holding XXXX months of property taxes and still had not paid the XX/XX/XXXX & XX/XX/XXXX tax bills. This violates federal lending laws.
In XX/XX/XXXX, SLS inexplicably issued a {$4100.00} refund to my spouse as if there was an overage in our escrow. This was only due to taxes not being paid at all in XXXX.
On XX/XX/XXXX, SLS paid XXXX XXXX {$5500.00} for the XXXX XXXX half taxes and another {$5500.00} for the XXXX XXXX half taxes.
Then, in XX/XX/XXXX and XX/XX/XXXX, SLS shows they paid {$4800.00} for our property tax payments, an amount that was short by {$750.00} each time.
But, XXXX XXXX 's records indicate that {$5600.00} was received in both of those months, which indicates a cumulative {$1500.00} accounting discrepancy from SLS 's transaction history.
In XX/XX/XXXX, SLS sent an escrow shortage letter showing a - {$5400.00} negative escrow balance with a {$2100.00} required minimum, and a {$7600.00} total escrow shortage.
SLS then notified us of a $ XXXX escrow shortage to be added on to our regular mortgage payments for XXXX months, to make up for their ongoing mishandling of our escrow account.
SLS is responsible for the missed payments and massive discrepancies in our escrow balance resulting in the {$780.00} a month shortage.
SLS at no point provided any communication regarding missed payments in XXXX or that the balance therefore was severely different than the escrow analysis provided.
I called them to discuss the shortage in XX/XX/XXXX and they did not notify me of missed payments on their behalf.
Last week, I returned their call and notified them that I intend to file a dispute. They logged the call in their system with a note that I understood and agreed to the shortage amount.
After XXXX months, our taxes have never been paid correctly nor has SLS accounted for our escrow funds correctly.
They continually stonewall us and do not tell the truth. Attached please find the documentation from XXXX XXXX and SLS.
|
| 11/03/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
File # XXXX : On XX/XX/XXXX I received a letter with the intent to foreclose on XXXX XXXX XXXX XXXX AL XXXX ; due to non-payment to the alleged debt collector acting as the second mortgage company XXXX Specialized Loan Services ). SLS is attempting to collect a debt that had been mishandled in XX/XX/XXXX ; by XXXX XXXX via the original mortgagor XXXX. On XX/XX/XXXX, I agreed to a structured settlement for 80 months at {$320.00} with SLS. Unknown to me ; this settlement was indeed deceptive because it was agreeing to the original deed on file. XXXX XXXX XXXX XXXX XXXX XXXX XXXX deemed the deed on file as non-valid. Specialized Loan Services source of debt is false because it stems from a loan originally financed for {$130000.00} to purchase XXXX parcels of land. The HELOC financed by XXXX was at the cost of {$26000.00} to purchase approximately XXXX acres. To no knowledge of myself the parcels were never recorded in my name and consequently were sold at a tax sale in XXXX.
At the start of the original loan XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX department only recorded XXXX of the XXXX parcels rendered on the deed # XXXX. The parcels funded to cover the HELOC were rendered non valid. Thus, the only purpose and the intent to agree to the HELOC at original price of {$26000.00} was to purchase the exact XXXX parcels that were deemed non valid for title transfer by the XXXX XXXX XXXX. This resulted in me having a mortgage on land that was not mine to claim since the first mortgage payment. Essentially SLS is knowingly and willfully attempting to collect on a contract that is a negligent misrepresentation in real estate. There were multiple contract violations of the law and or deceptive practices that were attempted to collect. Presently, I have a case against XXXX XXXX of XXXX for selling these parcels without my knowledge. I demand the following points be answered to close this matter.
1. Is SLS aware the original HELOC contract was void due to the parcels listed on the contract have been rendered impossible to fulfill and are void,? 2. Given the information in the body, can SLS provide law that gives them the right to collect on a non-lawful contract?
3. There were no second mortgage notices sent to the XXXX XXXX XXXX Address on file since XXXX sold the HELOC to XXXX approximately XXXX timeframe. Can SLS produce bills sent to the residence from XXXX to current?
4. Can SLS produce all payments applied to the HELOC prior to the default?
5. What date did SLS accelerate the loan?
|
| 02/06/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I am a XXXX and single mother of XXXX who did not get a XXXX position this XXXX year and have found myself unemployed. I have an FHA loan serviced by Specialized Loan Servicing LLC. SLS has refused to process my requests for mortgage assistance for over 4 months repeatedly asking for documents I have already provided multiple times. They are dual tracking my loan ; have already had an attorney send me a letter to commence foreclosure ; are charging me for monthly property inspections ; charged me for a " title expense '' ; and contacted my homeowner 's insurance company to cancel my insurance because of foreclosure all without evaluating my loan for mortgage assistance.
I have thorough documentation of all communication including two audio recordings ( I live in a one party consent state ) with SLS where their automated account system states that my request for mortgage assistance application status is, " pending review. We have received all documentation needed and are currently reviewing the information provided. '' Afterwards, a representative comes on the line to assist me and proceeds to tell me that my application is incomplete and can not be sent for review until I submit more documents that I have already submitted. I have this recording after my first application I submitted on XX/XX/XXXX, and after the second application I submitted on XX/XX/XXXX. Yet SLS still refuses to process my application ( s ) stating both verbally and in writing that they are incomplete.
Although SLS has told me they do not offer forbearance of any kind and that I will not qualify for any assistance until my application is reviewed and I have found work and can prove income, I know this is untrue. I have more than proved my unemployment status to SLS including a letter from the XXXX XXXX stating my last day of employment, my FHA Unemployment Hardship Letter, months of bank statements, divorce documents showing proof and amount of XXXX XXXXt, and even cancelled XXXX XXXX checks. I know that I should qualify for an FHA unemployment forbearance and/or loan modification.
I mailed a Debt Validation Demand certified return receipt to both SLS and their attorney of record.
I realize that I am fighting a war I can not win because SLS is violating every regulatory guideline I have found in addition to their own loan servicing agreements. My children and I are scared that despite my best intentions we are about to be XXXX within the next month. Any assistance you can offer will be most appreciated!
|
| 05/09/2016 |
No |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
To whom it may concern, This complains is against SLS, a mortgage servicing company. This company bought my mortgage on XXXX XXXX from XXXX mortgage.
I received a letter dated XXXX XXXX, XXXX from SLS servicing company stating that my Condominium Unit Owner was expired ; I thought they were talking about the Hazard and Flood and I faxed it to them. After a call, I realized that they were talking about XXXX which I do n't know what it was, I never heard about it in my 10 years and XXXX different lenders in the property. I just requested the document that demonstrates that I " MUST '' have it but that never happened. If it is by law that I needed I just request in my letter to send me the appropriate law information I will proceed accordingly. From this letter I mentioned I did n't receive another XXXX until XXXX XXXX, XXXX. What I received was a letter warning that they will buy the insurance from me. In the meantime, I kept calling and requesting why I should pay this kind of insurance.
Later on, a letter dated XXXX XXXX, XXXX stated that they bought the policy, the policy document has the issue date at the bottom ( attached ). What really surprised me was that the cited policy even thought was bought in XXXX, started from XXXX/XXXX/XXXX and expires on XXXX/XXXX/XXXX. IS THIS POSSIBLE?
SLS after this distasteful issue they proceeded to added this amount to my escrow account. I refused to believe what they did, but it 's a fact. At the end of XXXX I decided to buy XXXX on my one to avoid another disaster, but was in vain. I bought an XXXX policy from XXXX XXXX and XXXX Insurance Company for the expensive amount of {$1000.00} for a small condo. I planned to pay it in XXXX quotes. Few days later I saw this amount also in my escrow account, later I got a check for the down payment amount. When I called the insurance company they explained that my mortgage company paid it in full. Not a phone call, not a notification.
I have never received a call from this SLS servicing company, ( once I asked why they do n't call and the answer was they have millions of customers and do n't have time to call ). I know there are so many wrong procedures and the internet is plenty of complaints about SLS, public records of fraud and mistakes. As a result, my escrow account is now negative in more than {$2.00}, XXXX dollars.
My biggest concern is why SLS charged me the insurance from almost a year retroactive when the first communication is dated XXXX XXXX, XXXX ( attached ).
Thank you in advance.
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| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I wanted to payoff the loan with SLS Loan servicing LLC. Received payoff quote letter dated XX/XX/XXXX, total payoff amount with interest calculated to XX/XX/XXXX is XXXX. My escrow company wired total payment of XXXX to SLS Loan LLC on XX/XX/XXXX with interest calculated to XX/XX/XXXX. SLS Loan somehow changed the loan payoff quote to XXXX last minute on XX/XX/XXXX with additional escrow impound balance of XXXX due to missing insurance policy info ( a policy was purchased on my behalf by SLS as my own insurance policy provided to SLS was miscoded as master policy ). I received a letter stating the shortage of XXXX ( XXXX plus interest calculated to XX/XX/XXXX instead of XX/XX/XXXX ) in order to pay off the loan on XX/XX/XXXX.
despite of numerous phone calls to customer service stating the escrow impound balance of XXXX had been reversed and brought down to XXXX, thus the shortage of XXXX should be non-existent. SLS insisted that I temporarily covered the shortage of XXXX so the loan can be closed and then everything will be reconciled so the XXXX wrong shortage plus over charged interest will be refunded to me shortly after the loan is closed. And that's the ONLY way loan gets paid off. I sent the wire payment of XXXX on XX/XX/XXXX and SLS received on the same day. Loan was paid off as of XX/XX/XXXX.
I received a final refund check in the amount of only XXXX on XX/XX/XXXX with no statement showing how XXXX came up with the refund amount. I tried to call customer service a few times on XX/XX/XXXX and XX/XX/XXXX, agents could not answer my question and said to have someone at higher level call me back right away. I received no call backs at all.
the refund amount should be the full XXXX. SLS made the payoff process extremely difficult and frustrating with no response, no timely help, no capable agents over the phone. insurance policy was miscoded by SLS which resulted in the shortage, yet I, the consumer had to suffer. overall, the most horrible experience I had with any mortgage company by far.
Also, I was charged {$25.00} fee when my escrow company first requested payoff quote. we never received the quote in the mail, thus I had to call to request a FAX. I got charged {$25.00} again. I have no clue how total {$75.00} fee was charged by SLS while their initial payoff letter on XX/XX/XXXX was even inaccurate. Escrow company followed thru based the initial payoff quote from SLS, then the borrower had to make up the difference and waste more time for this rather easy process.
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| 10/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We were offered a trial modification in XX/XX/XXXXof which we accepted. The trial payments as stated in the offer requested three ( 3 ) payments, but we received a letter to continue making the payments until we received the final modification documents.
We made five ( 5 ) payments of {$2600.00}.
XX/XX/XXXX - Debit - Transaction-XXXX XXXX, XXXX - Debit - Transaction XXXX XX/XX/XXXX - Debit - Transaction - XXXX XX/XX/XXXX Pmt Made with Representative - Comf . XXXX XX/XX/XXXX Pmt Made qith representative - Comf. XXXX As of XX/XX/XXXX There was a suspense amount on the account of {$42000.00}.
XXXX XXXX we called to make the XX/XX/XXXX payment, we could not make any payment.
Why? we asked but we were told that they were waiting because the modification was complete, and there was in fact a suspense amount ( {$42000.00} ) on the account that would be applied for XX/XX/XXXX payment.
We waited all of XX/XX/XXXX, we did not receive any documents as promised. We kept in touch to make sure we were getting the modification and they assured us it was complete. Finally on XX/XX/XXXX, we received the modification documents with a request to return them by XX/XX/XXXX.
According to the Modification documents, Our first mortgage payment was due on XX/XX/XXXX, however we received a Notice of Default on our Mortgage before we received the executed Modification Agreement, from that point on we have to fight to make the payments. We had to call in to make the payments and get a supervisor to ok the payment. We mailed in some of the payments.
Then starting XX/XX/XXXX received a default statement showing that we owed {$12000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$3100.00} XX/XX/XXXX {$3100.00} XXXX XXXX {$3100.00} According to the Modification Agreement our payment was {$2600.00}, when did the payment change?
The second statement for XX/XX/XXXX came stating that we owed {$8900.00} showing payments of : XX/XX/XXXX - {$2500.00} XX/XX/XXXX - {$3100.00} XX/XX/XXXX - {$2600.00} With a suspense amount of {$610.00} We have tried, over and over again, each representative we have spoken to has advised us to have the situation investigated, they could not see any reason why the account has so many changes in the amount of the payments.
There is noting in the modification agreement that shows the payments will change each month.
We received another statement XX/XX/XXXX XX/XX/XXXX - payment {$3000.00} XX/XX/XXXX - payment {$2600.00} List of all payment from bank receipts will follow by fax.
Thank You
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| 08/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, our mortgage was transferred from XXXX to Specialized Loan Servicing ( SLS ). On XX/XX/XXXX, XXXX had executed a HAMP modification on our mortgage, adding to the principal balance {$23000.00} of deferred interest. Since the modification, XXXX correctly applied our principal payments towards the deferred interest as shown in the enclosed XX/XX/XXXX andXX/XX/XXXX XXXX Tax Statements : {$3000.00} in XX/XX/XXXX and {$6500.00} in XX/XX/XXXX leaving a deferred interest balance of {$13000.00}. SLS erroneously did not apply ourXX/XX/XXXX principal payments towards the deferred interest balance as shown in the XX/XX/XXXX SLS Tax Statement and form XXXX.
To alert them of the error on the XX/XX/XXXX SLS Form XXXX, we contacted SLS several times by phone in XX/XX/XXXX and XX/XX/XXXX and then provided SLS with copies of the XX/XX/XXXX XXXX Tax Statements by fax on XX/XX/XXXX and by email on XX/XX/XXXX. After multiple follow-up calls, we received a written response from SLS on XX/XX/XXXX : " We have researched your account, and our records indicate that the tax reporting described in your dispute was not in error. '' We contacted XXXX XXXX about this on XX/XX/XXXX and they opened a case with SLS. After multiple follow-ups by XXXX XXXX, we received a written response on XX/XX/XXXX from SLS falsely stating " As our records do not indicate a current deferred interest amount, we are unable to determine any necessary updates to the Form XXXX for tax year XX/XX/XXXX ''. Enclosed in their response was a copy of theXX/XX/XXXX XXXX Tax Statement which clearly shows in capital letters the " DEFERRED INTEREST ( ADDED TO PRINCIPAL BALANCE ) '' for {$23000.00} as well as the " PAYMENTS APPLIED TO PREVIOUSLY DEFERRED INTEREST '' for {$3000.00} in XX/XX/XXXX and {$6500.00} in the XX/XX/XXXX XXXX Tax Statement.
In spite of the false denial by SLS, our account does have a deferred interest balance of {$13000.00} : {$23000.00} of deferred interest added to principal in XX/XX/XXXX minus {$3000.00} and {$6500.00} of payments applied to previously deferred interest in XX/XX/XXXX and XX/XX/XXXX respectively as shown in the Tax Statements of XXXX, the previous servicer of our mortgage.
A fair resolution will be for SLS to apply our principal payments to previously deferred interest until the current deferred interest balance of {$13000.00} is exhausted and report it accordingly on Form XXXX since XX/XX/XXXX when SLS took over our mortgage.
Thank you very much for your help with this matter.
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| 11/29/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Specialized Loan Servicing is attempting to collect a debt that is already canceled. Under UCC 3-601 ( a ) The obligation of a party to pay the instrument is discharged as stated in this Article or by an act or agreement with the party which would discharge an obligation to pay money under a simple contract.
( b ) Discharge of the obligation of a party is not effective against a person acquiring rights of a holder in due course of the instrument without notice of the discharge.
I have legally discharged this debt and provided notice to Specialized Loan Servicing of my doing so. Legally I am not bound to performance as it has been meant under this simple contract. Furthermore if Specialized Loan Servicing is refusing to accept the payment then the debt is automatically discharged. 3-604. DISCHARGE BY CANCELLATION OR RENUNCIATION.
Primary tabs ( a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the party 's signature, or the addition of words to the instrument indicating discharge, or ( ii ) by agreeing not to sue or otherwise renouncing rights against the party by a signed record.
( b ) Cancellation or striking out of an indorsement pursuant to subsection ( a ) does not affect the status and rights of a party derived from the indorsement.
( c ) As used in this section, " signed, '' with respect to a record that is not a writing, includes the attachment to or logical association with the record of an electronic symbol, sound, or process to or with the record with the present intent to adopt or accept the record.
Specialized Loan Servicing has provided me no value for my financial asset that they are profiting from. The proceeds from my collateral is being used to pay investors and shareholders which should include me as I am the only holder in due course. If Specialized Loan Servicing has evidence as to me truly being indebted I ask they provide it. Not the simple contract but the official bank ledger that would show the debit from the account of Specialized Loan Servicing to me as a credit. This would prove that I am indebted otherwise Specialized Loan Servicing has defrauded me into believing that loaned me something of value and they did not instead they have profited from the exchange of my security,
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| 10/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
Older American |
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My husband and I both lost our jobs in 2008. We immediately called our mortgage company - XXXX XXXX XXXX. We were told that we would not be eligible for any assistance with the issue until we were 90 days delinquent on our mortgage. We used all of our savings to keep the payments current as long as we could. Once we became 90 days delinquent we called them again to seek assistance. We were then told that we DID'NT MAKE ENOUGH money to for a mortgage help. After missing a few more payments - we XXXX found new jobs! So with our first pay checks we sent in a full payment- It was accepted. At that same time we asked XXXX for some kind of help or modification to help us get caught up. We were then told that we made TOO MUCH money to receive any mortgage assistance. In desperate effort to get caught up we sent in a second full payment 2 weeks later ( we decided to not buy food or other essentials to scrape it together XXXX. The actual check was returned to us uncashed stapled top a letter saying that we were too far behind now and were in foreclosure. After many months and with the help of XXXX XXXX and XXXX XXXX XXXX - on the day before or home was to be auctioned we received a mortgage modification packet fro XXXX. Desperate to keep our home - we signed it. Basically, all it did was tack the back payments and fees onto our loan. So we began making payments. We lost our jobs for the second time a few months later. With no more savings from our first job loss I assumed our home was surely lost. We are still here but after many, many submissions of requests for mortgage modifications - we are now in foreclosure again. I do n't why it has taken so long. Also, during the past few years I looked into a short sale and learned that due to the previous mortgage modification and decline in home values the appraised value of our home is about {$80000.00} under what we owe on our mortgage. So, I have also requested a mortgage modification that includes principal reduction to no avail. My goal is to get a mortgage modification that includes principal reduction to a fair market value on my home. WE are now able to make payments and would like some help with the matter. I would alos like an investigation into my many attempts at requesting mortgage assistance because I suspect that at some point in all of this we must have been eligible for assistance but our paper work was either purged or not even actually considered. If this is true then we would not be in this situation in the first place.
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| 05/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My home loan was with XXXX Bank. In XX/XX/XXXX they sold it to Specialized Loan Servicing. I did not need to have and escrow account as I paid more than 20 % down. I have always paid my property taxes and house insurance. XXXX XXXX I switched from one insurance carrier to another. Proof was sent to XXXX XXXX. The first thing Specialized Loan Servicing did was open an escrow account and insinuate I had no insurance on the property and placed me into a substandard expensive insurance company. I wrote to them in XXXX and XXXX. They ignored them. I called in XXXX XXXX and was told to again send them proof of insurance, which I did. Effective XX/XX/XXXX I changed insurance companies and they started taking the monthly premiums on auto pay. They sent the company notice, not a bill. In XXXX XXXX I started getting letters advising I was behind on the payments. I have consistently sent them the loan amount plus extra to be applied to the principle. I've written to them and called them numerous times over the past XXXX months to no avail. Now they are saying I haven't paid a house payment since XXXX XXXX. They attempted to raise my payment from {$260.00} to {$750.00}. I have no idea how they came up with that amount. I have XXXX my property taxes every year which cost around {$1000.00}. I called my house insurance carrier to find out about the premiums. They informed me that Specialized had opened a debit card in my name and paid the insurance premium for the year. The company had not sent them a bill. They thought it was my personal debit card and reimbursed it the premium I had paid. Specialized never told me any of this. Any overages I paid to the principle are in suspense and they have been holding every payment I have made and not crediting my account. I will end up paying more in interest. I am attempting to pay the loan off in 10 years rather than 20 which upsets them. Now I have received a letter stating they will foreclose in 33 days if I don't pay them {$4100.00} which is more than the house payment and insurance combined. I have been paying an additional {$160.00} to reimburse them for the house insurance they paid. That is what would have been taken out by the insurance company. I can not refinance because they have reported to the credit bureaus that I have not made a house payment in 7 months. They also have someone taking pictures of the home. They are saying the house is unoccupied. No one at this loan company will honestly tell you anything. I want it stopped.
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| 12/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I AM BEHIND IN MY MORTGAGE SINCE XXXX I WAS SENT A DEFAULT LETTER BY SPECIALIZED LOAN SERVICES ( MY LENDER ) IN XXXX, WHEN I GOT THE DEFAULT LETTERI IMMEDIATELY SENT SPECIALIZED LOAN SERVICING A CHECK FOR THE 3 MONTHS I WAS BEHIND, SLS SENT BACK CHECK WITH A LETTER STATING THEY ARE NOT ACCEPTING THE CHECK BECAUSE IT IS PAST 90 DAYS PAST DUE. I IMMEDIATELY HIRED AN ATTORNEY ( XXXX XXXX XXXX. ) TO PREVENT FORECLOSURE DEFENSE.IT HAS BEEN OVER 2 YEARS AND MY AREERS HAVE KEPT GOING UP AND THE HOLE HAS BEEN GETTING DEEPER, AS THE LENDER SLS REFUSES TO DO A LOAN MODIFICATION, HOPING TO DRAG THERE FEET LOMG ENOUGH SO I CANT CATCHUP AND THEY WILL FORECLOSE ON MY PROPERTY.I AM XXXX XXXX XXXX XXXX AND CANT WORK, I RECEIVE XXXX PENSION FROM THE XXXX, SOCIAL SECURITY XXXX, AND XXXX XXXX XXXX XXXX XXXX XXXX. I WAS ADVISED TO REACH OUT TO A COMPANY XXXX AND THEY HAVE A PROGRAM ( MAP ) THAT HELPS WITH THE AREERS I DID AND SHOWED THEM MY INCOME AND WAS APPROVED FOR {$80000.00} PLUS I HAVE {$20000.00} SET ASIDE TO INJECT TO EQUAL A {$100000.00}, SO I TOLD MY ATTORNEY ON XX/XX/XXXX TO OFFER THE LENDER {$100000.00} AND I WILL BECOME CURRENT ON MY MORTGAGE ND I WILL START PAYING MY MORTGAGE AGAIN. THE LENDER TURNED DOWN THE OFFER OF THE {$100000.00} STATING IN A LETTER TO MY ATTORNEY THAT I OWE {$110000.00} IN AREERS AND THEY WANT THE FULL AMT. NOW THAT IS A DIFFERENCE OF {$12000.00}. THIS LENDER SLS HAS A COURT DATE WITH MY ATTORNEYS ON XX/XX/XXXX, WHY WOULDNT THEY ACCEPT THAT OFFER WE ARE DOING ALL THAT WE CAN DO AT THIS POINT THE LENDER IS NOT. THE MOST MAP CAN GIVE IS {$80000.00} AND THE MOST I HAVE IS {$20000.00} I FEEL THIS LENDER IS NOT COMPROMISING AND TRYING TO WORK OUT MY MORTGAGE SO I CAN STAY IN MY HOME. I HAVE TO AT THIS POINT TO KEEP MY HOME I HAVE NO OTHER CHOICE BUT TO FILE BANKRUPTCY IN FEDERAL COURT, AS I DONT WANT TO, AND THE FACT IS I HAVE GOOD INCOME, BUT BECAUSE OF THE LENDER TURNING DOWN MY OFFER OF {$100000.00} TO NOT EVEN MOTIFY THE MORTGAGE JUST TO PAY THE AREERS THAT IN MY OPINION DRAG THERE FEET CAUSING THE AREERES AND ADJOURNING THE CASE AND THE MORTGAGE GOT STEEPER AND INTEREST GOT HIGHER AND HIGHER, IT WAS THE LENDER WHO CAUSED THIS AND NOW I MAKE AN OFFER TO FIX THIS {$12000.00} THEY REFUSE IS UN-HEARD OF AND THIS IS WHY I HAVE TO FILE A CHAPTER XXXX BANKRUPTCY BECAUSE THE LENDER DOESNT WANT TO WORKOUT THIS MORTGAGE. I TRIED BUT THEY HAVE NO DESIRE TO ASSIST IN THIS MORTGAGE THEY WANT TO FORECLOSE AND I HAVE TO KNOW FILE A CHAPTER XXXX TO KEEP MY HOME.
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| 03/31/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I do n't know the legal definition of predatory loans but I believe that this is the situation that I have. When first got our loan the payment was really high but we under the impression from the people we were dealing with that we would be able to reduce those payments after making on time payments for a certain amount of time. We did that but we were not able to refinance and the payments became too much. Later we were given and adjustment which was still too high. I have made several attempt over the past XXXX to try to get an affordable mortgage while at the same time having to file bankruptcy because that was the only way I could save our home while we were going through the motions. However each time I tried to modify the loan from XXXX to XXXX XXXX XXXX and now with specialized loan services nothing is ever done. Either I 'm constantly being told that they are not receiving my paperwork and there is no one XXXX that I can talk to or deliver the paperwork to in person or just completely ignoring my efforts. I have tried working with " making home affordable '' and nothing came of that. I filed a modification through XXXX at the beginning of XXXX, the lender asked for some additional information which I sent to XXXX and they updated it to my file and I have n't heard any more from them until XXXX when they started the foreclosure process again. ( Despite the XXXX page saying they are supposed XXXX reply within two week ) I am in the process of completing a XXXX modification request through XXXX but if no one is going to hold the lenders accountable and they can constantly deny your paperwork or drag the process out so long that your forced to give up your property just to end the nightmare of never feeling sure or safe and constant worry for years now. And now we are once again facing foreclosure and eviction All I want is an affordable fixed rate mortgage payment so that we can get on with our lives. My mother is XXXX XXXX XXXX now and she should n't have to eviction hanging over her head at this point in her life.
I do n't know if this loan should have ever been made to us from the beginning but had never purchased a home before but I know that had we known the payments would go up instead of down we would not have agreed to the terms but this was how I was told that people were able to afford the houses at that time. We have been here since XXXX and it 's our home now and we just want to be able to pay our bills & mortgage and be able to sleep at night.
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| 02/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Older American, Servicemember |
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This complaint was closed and the errors were not corrected Complaint XXXX SLS continues to ignore the fact that they are reporting a Closed Account as Active which causing me not to qualify for a home loan. Ive been trying so hard with SLS to no avail..
I need the information being reported corrected or deleted. Asap.
Calculated using XXXX XXXX Provided by XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Show more XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Accounts Here 's every account on your XXXX report. Click on the account name for more details.
XXXX XXXX XXXX XXXX XXXXXXXX Reported : XXXX XXXX, XXXX + {$28000.00} In good standing XXXX XXXX XXXX Reported : XXXX XXXX, XXXX + {$23000.00} In good standing Show closed ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXXXXXX Reported : XXXX XXXX, XXXX + {$69.00} In good standing XXXX XXXX Reported : XXXX XXXX, XXXX + {$300.00} In good standing XXXX XXXX & Reported : XXXX XXXX, XXXX + {$0.00} In good standing XXXX XXXX Reported : XXXX XXXX, XXXX + {$2300.00} In good standing XXXX XXXX XXXX Reported XXXX XXXX XXXX, XXXX + {$1100.00} In good standing XXXX Reported : XXXX XXXX, XXXX + {$3000.00} In good standing XXXX XXXX Reported : XXXX XXXX XXXX XXXX + {$3000.00} In good standing Show closed ( XXXX ) XXXX XXXX XXXX XXXX Reported : XXXX XXXX, XXXX + {$0.00} Closed XXXX XXXX XXXX Reported : XXXX XXXX XXXX, XXXX + {$0.00} Closed XXXX XXXX XXXX Reported : XXXX XXXX, XXXX + {$0.00} Closed XXXX XXXX XXXX XXXX XXXX XXXX Reported : XXXX XXXX, XXXX ( REMOVE ) - {$0.00} Closed Overview You have 0 % left to pay on this real estate loan.
XXXX {$0.00} XXXX XXXX $ 207000 Monthly payment {$0.00} Opened XXXX. XXXX, XXXX ( XXXX yrs, XXXX mos ) XXXX XXXX XXXX XXXX XXXX Youve made 99 % of payments for this account on time.
Payment history table, broken down by month XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Current Late Unknown Last payment XXXX XXXX, XXXX Current Payment Status Current Worst Payment Status Current Account Details Account status Closed Type Conventional RE Mortgage Responsibility Individual Account.
Remarks Foreclosure Account previously in dispute - Now resolved by data furnisher Times XX/XX/XXXX days late XXXX Closed No Info
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| 11/27/2023 |
Yes |
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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|
Web |
Servicemember |
|
On XXXX, Specialized Loan Servicing LLC, didnt accept our payment for XXXX mortgage in the amount of {$4000.00} and the for the amount we owe last XXXX in the amount of {$1000.00}. The total amount we paid last XXXX was {$5100.00}. They said they sent us a check in which I called them back before the month of XXXX and said I still havent received the check in the mail. They said they will re-isssue a check again so if I receive the first one just toss it. The next day, I went to the mail and found a lot of mail from their company and one of them is with the check issued by XXXX XXXX So I just kept it to show proof that they will be re-issuing me a check in that same amount. Days passed by, I called them again, messaging them through my email and messaging them using their online messaging system, but unluckily, they seem not to answer our question using the our email or their messaging system online. They just kept calling, but still no answer using the email we have sent them or their online messaging system. They kpt sending us mail stating that we are past due on our mortgage. We were past due because they didnt accept our payment to them last XXXXXXXX XXXXThey cashed our payment checks that was sent to them last XXXX. Our bank confirmed that our bill pay payment was cashed at XXXX XXXX by Specialized Loan Servicing.
Now we wondered why they cashed the checks in XXXX XXXX and sending the payment back to us if they are not accepting our bill pay payment. They said onlyg certified funds. But they cashed our bill pay checks last XXXX XXXX
Now, were still in waiting for that re-issued check. They said today, it was sent last XX/XX/XXXX. But in fact, another representative told us last Saturday, XX/XX/XXXX, that it was cancelled because it havent been cashed and that theres no re-issuance check yet that was mailed to us. So, this representative today looks like she didnt know what shes saying. She told me that she will send an escalated note totheir manager regarding this. So now, theres stillno check arriving to us. Our mortgage account is showing a past due of {$5300.00}. Our account shows an unapplied/suspense of {$3000.00} in which We didnt know what was that about. Our mortgage has been purchased three times already and Specialized Loan Servicing is the present servicer. They are the worst company. I dont know how they managed to still be in this industry wherein we have seen a lot of complaints about Specialized Loan Servicing , LLC .
Please act asap!
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| 01/17/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
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Since Specialized Loan Services ( SLS ), has assumed responsibility for my mortgage XX/XX/XXXX, I have experienced ongoing issues ( i.e., misc unexplained fees charged to my Escrow Account, additional principal paid and not applied, payments being significantly increased without justification and/or notice, etc. ).
On XX/XX/XXXX I contacted SLS as I received an " Intent to Foreclose '' notice. I immediately called and spoke with XXXX. XXXX stated I had been XXXX cents short in my last 13 payments and owed {$1.00} to bring my account current. I was told that due to my BK status, I was not provided any documentation/notice ( NOTE : My BK was completed and case closed on XX/XX/XXXX ). I paid the {$1.00}, reviewed my payment history with XXXX and was assured my account was current and I only owed upcoming XX/XX/XXXX payment in the amount of {$1100.00}. I was also advised by XXXX that they will now send me monthly statements and first one was mailed to me on XX/XX/XXXX. To date, I have not received the statement.
I logged into my SLS account on Friday and saw a past due balance and notification they have a 'SUPPRESSED - BAD ADDRESS '' for me. I called SLS today as they were closed yesterday for the holiday. I spoke to XXXX ( Supervisor ) regarding address and confirmed the address SLS has on file for me is my correct address. She also told me my account was 60 to 90 days past due. I was then transferred to XXXX in Executive Services, who informed me her records show I was 90-days past due and that every month I make a payment, it is being applied to previous months. I let XXXX know that I have never been late with my mortgage payments and had been through this for over 2 years with SLS. I let her know that their accounting systems are incorrect not to mention NOT transparent. I explained my frustration that every time I speak to an SLS representative, I am told a completely different story about my account. I let her know I have an XXXX spreadsheet noting every payment made to SLS and date my checks have been cashed. I also told her I have {$520.00} in additional principal paid XX/XX/XXXX and XX/XX/XXXX that no one has accounted for to date ( has not been applied to principal or escrow account ).
I am filing this complaint as a matter of formal record to complain about SLS 's accounting system/ lack thereof. How on XX/XX/XXXX can I be told I am current and 11 days later I am advised I am 90 days past due? Attached is my XXXX spreadsheet for your perusal.
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| 12/20/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Foreclosure
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Web |
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I am writing to formally address the ongoing and egregious violations of the Home Equity Line of Credit ( HELOC ) Agreement, as well as the Real Estate Settlement Procedures Act ( RESPA ) and pertinent consumer protection statutes by Specialized Loan Servicing LLC ( hereinafter referred to as " SLS '' ). This correspondence serves as an official notification of the breaches of contract that SLS has committed and continues to perpetuate.
SLS is in clear violation of the terms stipulated within my HELOC Agreement, specifically concerning the obligation to provide monthly statements delineating the status of my account. Despite the explicit terms mandating the provision of these statements ( section 4b. ), SLS failed egregiously to fulfill this fundamental obligation, constituting a direct breach of our contractual agreement.
Furthermore, in accordance with RESPA and other consumer protection laws, SLS is legally bound to comply with the requirement of furnishing monthly statements to borrowers. The consistent failure to provide such crucial documentation not only violates our contractual arrangement, but also constitutes a violation of the aforementioned federal statutes designed to safeguard consumers.
Repeated attempts on my part to rectify this matter through communication and also filing complaints with SLS, have been met with disregard and an absence of appropriate action.
SLS has regrettably neglected to acknowledge its breach of contract and the concurrent violations of RESPA. Such behavior is unacceptable and undermines the trust and obligations inherent in our contractual relationship.
It is pertinent to note that this is not an isolated incident, as evidenced by the Consumer Financial Protection Bureau 's Consent Order against SLS, highlighting prior transgressions concerning RESPA. This recurring pattern of non-compliance with federal laws demonstrates a systemic issue that requires immediate rectification on the part of SLS. In light of the aforementioned breaches and consistent disregard for contractual and statutory obligations, I demand prompt remedial action. Specifically, I insist on immediate rectification of the failure to provide monthly statements and a comprehensive plan to ensure future compliance with the terms of the HELOC Agreement and relevant federal laws. Please consider this correspondence as an earnest attempt to amicably resolve these concerns. Your prompt attention to this matter is anticipated and appreciated.
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| 07/30/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I have been paying the mortgage since my mother died, on our house. and left the mortgage in my fathers name, out of respect to him, for at least XXXX years ... in XXXX I refinanced to help with my dads medical bills with XXXX ... the state raised our prop tax and my mortgage and escrow was " estimated '' at an insanely high rate and it put me in default ... to save my XXXX father from being thrown out of his home in his XX/XX/XXXX. he filed bankruptcy ... it was discharged in XXXX XXXX after he died ... .He had a living trust ... naming me as the executor of the estate, his power of attorney, and I am on the deed to the property.
I was then in the process of finalizing the application papers for a PIR/modification when XXXX sold me or dueltracked me in XXXX XXXX to a company called SLS ... .who told me that they were a mortgage company that now owned my mortgage ( that was a lie ) ... and I was then forced to start all over again ... meanwhile they were adding fees, fines and lawyers fees onto my mortgage to the tune of and additional {$20000.00} and counting!!!
I worked with all the Fed agencies with SLS but SLS kept asking for more docs ... Finally I hired a real estate attorney and together we have given SLS all the docs they would have received from XXXX but wanted more and more. In XXXX XXXX, I asked them for the name of their law firm when they informed me I was 'flagged for sheriffs sale, '' even though we were going thru the modification process ... .I then called their attorney ... XXXX., and spoke directly to their lawyer who verbally and with a letter, assured me my house would not go to sheriffs sale, while we were in the modification process ... they lied again ... In XXXX I got a notice in my mailbox from the XXXX Co sheriff , that my home was slated for auction on XXXX XXXX XXXX!!
SLS has continually lied to me about who they are, and have done everything to block me from the modification process..
They along with XXXX have duel tracked my mortgage and also are in direct violation of XXXXPlease help me ... no American should have to b subjected to these blatant stalling tactics and violations.
I am trusting that you will find them in violation with an appropriate lawsuit action and demand that SLS comply with the Federal guidelines that allow me a modification/pir that I am more than eligible for and meet the qualifications that they are blocking me from and piling on more fees, fines and lawyers fees.
Thank youXXXX XXXX XXXX
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| 06/19/2019 |
No |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Specialized Loan Servicing LLC is unable to provide a payoff request or deed or reconveyance on a HELOC which they did debt forgiveness on XX/XX/XXXX. I started the process to request this on XX/XX/XXXX and Speciliazed Loan Servicing LLC said it would take 30 days to get a response and after 30 days, I have yet to get a written response from them and it is now XX/XX/XXXX.
Timeline : 1. Specialized Loan Servicing LLC issued a 1099C in XXXX for Acct # XXXX dated XX/XX/XXXX for {>= $1,000,000} for cancellation of debt The loan was for a HELOC on XXXX XXXX XXXX in XXXX CA XXXX. After they issued the 1099C, they should have also completed a Deed of Reconveyance for recordation with the County Recorder and should have sent me a copy. They never did this.
2. On XX/XX/XXXX, I called customer service # on my 1099C for XXXX. That # is XXXX.
I spoke with XXXX # XXXX who informed me to send in an email to and provide a handwritten letter stating : " Still showing a lien on property no longer owned and please issue Deed of Reconveyance. I emailed this letter to XXXX as instructed. XXXX informed me it will take 30 days to get a response.
I emailed them as instructed : a handwritten authorization, the 1099C - XXXX for the Cancellation of Debt, and the preliminary title report showing the forgiven debt still showing as a lien on XXXX XXXX XXXX.
3. On XXXX, I called again and requested a supervisor call me back. XXXX # XXXX and confirmed they received the email and my letter was acceptable.
4. On XX/XX/XXXX, I spoke with XXXX # XXXX to get an update and said should ask for CC3 to expedite.
5. On XX/XX/XXXX, I spoke with XXXX # XXXX in CC3 and asked for a supervisor but they couldn't contact me with a supervisor.
6. On XX/XX/XXXX, I called CC3 and spoke with XXXX # XXXX for an update and informed file is in archive and will take awhile for a Lien Release and would send an email to that department. I asked if I could speak to that department or get an email backed and I was told no.
I am asking the Consumer Protection Finance Board to have Specialized Loan Services to issue the Deed of Reconveyance to be recorded with my local County Recorder and provide me with a timeline.
I am asking the Consumer Protection Finance Board to fine Specialized Loan Services for their incompetence.
I am asking the Consumer Protection Finance Board to have Specialized Loan Services to provide me with a written update on my request with an executive level contact.
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| 07/07/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Specialized Loan Servicing, LLC refuses to acknowledge that my husband and I have hired an attorney to handle our QWR requests with this servicer because SLS has refused to acknowledge/supply documentation in response to any of our correspondence requests since XXXX. We initially contacted XXXX XXXX 's office for help with our request back in XXXX.
XXXX XXXX, our attorney firm, sent SLS a QWR request on XX/XX/XXXX, and SLS has responded by sending the attached letter dated XX/XX/XXXX to our home and no correspondence to XXXX XXXX 's business address.
XXXX XXXX called SLS on XX/XX/XXXX at approximately XXXX XXXX. PST and spoke to SLS rep XXXX, ID # XXXX. XXXX advised XXXX XXXX that SLS has no idea that we have an attorney representing us, and she asked XXXX to supply her the attorney 's name to which XXXX responded to XXXX by asking/stating words to the effect, " Why did SLS send a letter to my home address dated XX/XX/XXXX and to me personally stating they couldn't respond to a QWR when I have not asked SLS to supply a QWR this year? SLS has sent this letter to me because my attorney sent a QWR request. Your company is well aware that I'm being represented by counsel ; otherwise, I wouldn't have gotten this letter in the first place, and your company should be sending this letter to our attorney. '' SLS rep XXXX then replied to XXXX 's comment by stating that SLS sent a letter to XXXX XXXX asking for appropriate documentation that they are, in fact, representing the Pinedas. XXXX asked XXXX to email her the letter that SLS sent to Equity Legal, and XXXX stated she was unable to gain access to this letter to which XXXX asked, " Then how do you know your company sent XXXX XXXX a letter? '' XXXX was unable to provide a response and stated she was reading notes on her screen.
XXXX then asked XXXX to contact the appropriate department who has access to the letter and to have the letter sent via mail to XXXX 's home address on XXXX XXXX XXXX XXXX
As of today, XX/XX/XXXX, SLS has not supplied documentation showing they sent our attorneys at XXXX XXXX any correspondence in response to our attorney 's QWR request or in response to SLS 's inquiry stating they need proof that we've hired counsel.
SLS refuses to provide a lien removal on our property that was initially done by XXXX which makes it impossible to refinance our first mortgage, and SLS has refused to provide documentation to our attorney that they have a legal interest in our property.
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| 05/01/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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My husband and I had a mortgage loan with XXXX and a second mortgage with XXXX Mortgage. We were in our home ten years and was never late on a payment, not once. I was laid off my job of XXXX years and asked over an over again to refinance. I was told no by XXXX. During this time the payment went up over XXXX dollars because of the type of loan. That is one of the reasons we wanted to refinance the loan before this happened. We were also told you have never missed a payment so they are not going to help you refinance. We used all of our savings to keep things current. We tried next to do a modification and was told the same thing. Once they realized we were going ahead with the modification the loan was sold to SLS, than the problems really began. I started back working at half the salary so it was hard catching up. While processing the modification SLS continued to say they either did not receive documents or they needed them again. This happed every time we would send the documentation, they would say it was received to turn around and say they did not have it. This went on for over a year before they finally said no to the modification. We decided to do a short sell on the home. We have had XXXX offers. XXXX was XXXX short of what they wanted so they said no. The second was a cash offer for more than what they asked. XXXX would not agree to the short sale and kept things in limbo, meanwhile they stated they did not care if we foreclosed on the home or filed bankruptcy. The couple buying the home needed to close soon because she had XXXX XXXX. XXXX would not agree with any option that was put out there so the couple found another home. The next day XXXX called and said they would agree after we made a complaint but it was to late. A week later we received a third offer for over the amount asked. The persons buying the home ask if they can close as soon as possible ( within 45 days ) because they are closing on their home. Now SLS continues to drag and now decided they want more money. How can you keep doing this. It is as if they do n't want to really sell the home. This has gone on now for a year and a half and is affecting my health. They have not returned my calls and know that the family wants to close soon. I am not sure what to do next. We had excellent credit and always say our bills. We would like to sell the home so that we can move on. We do not want it to go the house to go into foreclosure. I will be looking for a lawyer tomorrow.
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| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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In XX/XX/XXXX, I requested a forbearance on my mortgage loan starting XX/XX/XXXX, and it was granted for three months. During that time, I paid interest on the loan for XXXX, XXXX, and XXXX, which SLS refused to apply as a separate payment each month. I requested a loan modification in XXXX and sent in the required documentation for consideration. During the period from XXXX to XXXX, I received notices of late payments and foreclosure threats. I was asked to provide additional financial information for the loan modification. I was gainfully employed and had a small events business, but due to COVID, I received no revenue from that. After waiting for months to hear from SLS, I received a denial of my loan modification request. Instead, I was offered the option to short sell or let the mortgage owner take ownership. One reason for this denial was because of a fraudulent home valuation report that was requested by SLS from a local real estate company in XXXX, NV, called XXXX XXXX. This company had undervalued my home by {$100000.00}. I called them to complain because no houses in my area were used for comparison in the report, and the photos in the report did not reflect my home 's location or neighborhoods.
The forbearance rule mandating that you had to pay the balance of the forbearance plus your mortgage in full for three additional months before you could be considered for a refinance delayed my ability to refinance. I believe that SLS used the undervalued and fraudulent home valuation report and my age to support this denial.
The company also continued to send me foreclosure notices even after I paid my mortgage and the forbearance balance. While waiting months for SLS response, I tried to refinance but was declined because of the three-month rule. In the meantime, I lost my job. Now I can't refinance the loan. I have no incurred considerable financial loss and stress and am unemployed and trying to keep my home now.
Had I been given the loan modification at the lower interest rate, I could have kept my head above water. I was told the INVESTORS declined to approve my loan modification, which is at 3.25 %. This denial has now cost me savings totaling {$1000.00} for XXXX XXXX and future annual estimated losses of {$3200.00} ( XXXX ), XXXX, XXXX, and on. The stress has been unbearable.
Also, I asked for a waiver of the fraudulent {$15.00} home valuation fee, and that was declined ; this was the straw that broke the camels back.
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| 04/12/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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I had a second mortgage through Specialized loan service ( SLS ). The loan matured on XX/XX/XXXX. I didn't realize at the time and the regular automatic payment was made on XX/XX/XXXX, initiated by SLS. Towards the end of XXXX I was contacted by a SLS representative and she explained that the loan had matured on XX/XX/XXXX and they would need the loan balance paid off and that they should not have taken the automatic payment. I asked if I could refinance the loan with SLS and they said I could and they would send a packet in the mail with more information. At this time I was told that I had 60 days to complete the loan process. I said okay and awaited the loan packet. The packet arrived a couple weeks later and it indicated I could also apply online, which I did. A week or so later I was denied a refinance. I then receive a 30day late charge on my credit report. At that time I decided to take a draw from my business to pay the loan off. I had to move the funds around in my business accounts in order to fund the payment. That next Sunday I received a 60 day late mark on my credit report. I filed a better business report and proceeded to pay the entire balance through the SLS website as an ACH on Monday XX/XX/XXXX. The funds were removed from my account on XX/XX/XXXX. On XX/XX/XXXX my wife received a notice via text that the payment has been returned because it was not sent as a certified check and their website may not have stated the correct payoff amount. After doing some research, it appears that they should have reimbursed the automatic payment made on XX/XX/XXXX because as is their policy, it was not for the correct payoff amount and it was not a certified check. The XXXX payment has still not been reimbursed as of XX/XX/XXXX. All through this process I have been contacted numerous times by SLS representatives asking for the original installment payments to bring the account current. They have also all given conflicting information. I asked for a call back from a manager which I received XX/XX/XXXX. She informed me that she can't provide the correct payoff amount until Monday XX/XX/XXXX but during this time I will continue to receive late notices on my credit report. As of today XXXX XX/XX/XXXX, I have not received the payoff amount from SLS. I assume the payoff amount is going to be much larger than what it should be with their late fees and extra interest added. Please help me clear this up.
Thank you, XXXX XXXX XXXX XXXX XXXX
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| 04/16/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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On XX/XX/XXXX XXXX filed a fraudulent foreclosure case against me which was based on forged documents and false statements where XXXX XXXX lawyers told the judge that XXXX ( who was not a mortgagee for my loan ) transferred its non-existing rights to XXXX as a Trustee ( this is not true, proven by Securities and Exchange Committee ) for legally non-existing XXXX. All documents were prepared by impersonators who worked as low-paid loan officers for XXXX ; and signed by well-known robo-signer XXXX XXXX XXXX. XXXX, whose lawyers gave very substantial amounts of money to at least two judges who handled my case, were able to obtain a void Order procured by fraud upon the Court and sold my property to a third party buyyer who paid cash on XX/XX/XXXX.
On XX/XX/XXXX, or almost two months after my property was sold, XXXX sent me a letter information that they transferred my mortage with long-time bankrupt XXXX to a new Servicer, Specialized Loan Servicing , LLC. ( SLS ) On or about XX/XX/XXXX, or as soon as I received this letter, I called SLS and spoke with two officers, including an excutive manager who identified himself as XXXX.
I explained XXXX that my property was sold in XX/XX/XXXX and transfer of my loan by XXXX to SLS is pure fraud, and continuance of their foreclosure extortion practices against me. XXXX said that they do not have any information regarding this transfer from XXXX and assured that they will inform me ones XXXX provide it to them On XX/XX/XXXX SLS spent me a letter where they demanded me to forward my mortgage payments to SLS beginning XX/XX/XXXX. I sent them my for validation of debt request right away ; and submitted a Complaint with CFPB.
As of today, XX/XX/XXXX SLS failed to provide me ANY documents in support of their demand to pay them my mortgage after the property was sold in XX/XX/XXXX ; and repeatedly respond with runarouds that they are researching my inquiry.
Worth to mention, during 5 years I received a binder-worth of similar letters from XX/XX/XXXX, 41 letter just between XX/XX/XXXX-XX/XX/XXXX, without any single document in suppot. The only brand-new looking document presented in my case was criminally concealed from the Court records by the judge, who refused to provide me a copy of this document for my records.
I have reasonable suspicion that SLS entered into a conspiracy agreement with XXXX XXXX bank to defraud me and collect unlawful debt to which they have absolutely zero evidence in support.
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| 10/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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In XX/XX/XXXX I qualified for a mortgage Forbearance due to Covid, the Forbearance ends XXXX XXXX. My property is located in XXXX, Fl and I am a XXXX XXXX who runs a XXXX XXXX XXXX XXXX ; I am also a XXXX XXXX. Due to the Pandemic I was unable to have students at XXXX XXXX and due to worry and concern over the potential impact of a Forbearance I made calls to the mortgage company, Specialized Loan Servicing, on a frequent basis throughout the forbearance period and had my accountant on the phone with me during these times to ensure that I understood everything and did not miss anything. As I have gotten closer to the end of the forbearance period my accountant and I have made weekly calls to ensure that the process of resuming the mortgage payments would be manageable. I was assured that Specialized Loan Servicing would modify the loan and that all missed mortgage payments would be applied to the back of my loan and that the term of the loan would be extended and that I would resume my monthly payments as before.
Today my accountant and I once again contacted Specialized Loan Servicing because they were to send us loan modification papers which had not been received. At that time I was informed that I have two options, to pay the forbearance amount of {$29000.00}, which had been explained to me before, or if I modified the loan then my monthly mortgage payment would increase from {$1700.00} a month to {$3000.00} a month because they would escrow taxes and insurance. In all the many conversations that my accountant and I have had with Specialized Loan Servicing over the course of the past 18 months, many of which were recorded, it was never mentioned that when payments resumed that property taxes and insurance would be escrowed. As I struggle to resume working and managing monthly mortgage payments I am unable to afford to have my monthly mortgage payment doubled. During the pandemic I struggled to make sure that both property insurance and property taxes were paid on time. I depend on XXXX XXXX to support XXXX XXXX and feel that it is grossly unreasonable for the mortgage company to change the terms of my original loan to escrow monies which will impact my ability to meet my monthly obligations. Today when my accountant and I shared this with the Specialized Loan Servicing representative she checked her notes and agreed that through the many calls made regarding the Forbearance and loan modification this information was not shared.
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| 07/18/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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Web |
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I am currently attempting to modify an existing XXXX mortgage ( HELOC ) that will be maturing around XXXX/XXXX/2016. The loan is currently serviced by Specialized Loan Servicing LLC or SLS. I 'm attempting to get an extension of the maturity date of the second mortgage since my home is currently underwater in order to avoid a foreclosure or short sale. In the 10 years I 've had this mortgage I 've never once been late, on this second or the first. I began the process of modifying/extending my second mortgage nearly 7 weeks ago with essentially no progress being made during that time, even though I have provided SLS with all the documentation they have requested thus far. I have sent them my pay stubs 5 times now, with each time SLS claiming they either did not receive them or claiming they were unreadable. I receive no feedback from my single point of contact when there is a problem with any of the paperwork, with the responsibility being on myself to constantly call them to status my paperwork. I do not necessarily have a problem calling them to stay on top of things, but the problem with SLS is that they do not answer in bound calls. When I call my single point of contact, XXXX ( Teller ID XXXX ), all I get is an option to arrange a call back. Call backs typically happen two days later, which results is big delays. The biggest issue I 'm facing is that as this process gets drawn out by SLS, paystubs and other documentation become stale and then needs to be resent. On Thursday XXXX XXXX I had my last conversation with XXXX, where she informed me once again that the paystubs I faxed in were hard to read. Prior to that, I had overnighted the paystubs at my own expense, with one time them being lost and the other them becoming tale due to the inaction of SLS in advancing my request. During this last conversation, I expressed my frustration with both her and SLS. She informed me that she is currently assigned over XXXX accounts/clients and does n't have the time to call me back or stay on top of my file. At that point, I requested a call back from a supervisor. As of today, XXXX XXXX I have still not received a call back from her supervisor. In addition, I have called numerous times requesting a call back from XXXX but have not received a call back from her or anyone else at SLS. I am growing frustrated and scared because my loan maturity is now only 4 weeks ago with no sign that SLS is capable of advancing my request. Please help!!!!
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| 03/24/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Have had a mortgage loan with XXXX for the past couple years since refinancing with them in XX/XX/XXXX. The loan servicing was switched from XXXX to SLS Loan Servicing on XX/XX/XXXX without my knowledge or input. I received a letter the XX/XX/XXXX from SLS informing me of his change. The letter stated that nothing about my note or mortgage would change. I then got another letter at the end of XX/XX/XXXX stating that a {$2700.00} lender placed hazard insurance policy would be placed and the payment would increase by {$110.00} per month starting XX/XX/XXXX unless I found my own policy within 45 days ( note : there was only about 30 or so days til XX/XX/XXXX at the time ). This forced policy amount was double what I had been paying to escrow for hazard insurance. I then got an agent and found a policy for {$1500.00} which went into effect on XX/XX/XXXX, however the payment did not decrease at all and I was told that I still owed the difference from my my {$660.00} payment to the increased payment of {$780.00} even though I had purchased a much cheaper policy which would 've brought the escrow back down well before XX/XX/XXXX. I was also told by an SLS rep that there was a lapse in coverage from XX/XX/XXXX to XX/XX/XXXX and that {$480.00} was taken out of my escrow account by SLS to cover it because they did not accept the previous hazard insurance placed by XXXX even though I was never informed that I did not have coverage at any time until today. I was not given any notice ahead of time about the transfer of servicing or the lapse in coverage in order to get a policy before hand and prevent a lapse. On the contrary, I was told that nothing would change in the letter I received at the end of XX/XX/XXXX ; even though the rep in the Hazard Insurance Processing Center for SLS stated that the lapse in coverage is standard on all loans from XXXX to SLS. Than no Hazard Insurance policy is ever continued from XXXX to SLS. I think it is horrible business practice to plan and execute a transfer of loan servicing, allow a lapse in Hazard Insurance coverage, then charge the only party in the transaction who had no knowledge or control over anything ; after the fact. This could have been prevented by simply informing me 30 to 14 days BEFORE the transfer of the loan. Now I have an unpaid balance of {$110.00} on my XX/XX/XXXX mortgage payment as well as a deficit of {$480.00} in my escrow account that I just found out about today. Please assist.
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| 03/08/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was affected by Covid-19, and job loss that placed me in a position of not being able to pay the mortgage for months in the year XXXX. I contacted the loan company and requested to speak with a representative on a non-recorded line, as suggested by the automated system. However, a live representative answered, and reviewed my account and said I qualified for the programs to help me. I said great, then I asked if the conversation is being recorded and they said yes. I stated I would like to discuss my matter on a non-recorded line, and I was told someone would call me back!
Well, I never got that call back or a voice message from the company to assist me with my issue. I called back several times, same thing happened. When I called on XX/XX/XXXX about XXXX, the automated system took my information and again stated I was approved for help.
I received details about a loan modification in the mail on XX/XX/XXXX which stated to accept the terms, I needed to make a payment by XX/XX/XXXX, XXXX or the offer may be off the table and Foreclosure may be enforced with no option. I did send the requested payment to the lender, and still have not heard from them.
" The lack of communication is from the lender is terrible ''.
Again, I reached out to the lender on XX/XX/XXXX to simply inquire if they had received my payment, and again I wanted to have a discussion on a non-recorded line. The customer service person ( Who's name and details I have ) said she could not give me any details on my account if I wanted to talk on a recorded line. I said Ok! However, as I told her that no one has ever done a return call, then questioned what was the process of returning calls? Then, it became very simple how " FLAUD '' the system is!
Here it is : ( 1st ) The Rep. place a call back request, but it's not to a particular person, it's just in a request box. ( 2cd ) No one is assigned to truly call you back, so no accountability is there. Which allows a call back Maybe or Maybe Not. ( 3rd ) If a Rep. gets the request to call you back, it's no way of knowing, or back - tracking who that person is. Nevertheless, this is why I have not received a call back. The Reps. have been pushing my request to the side, ( I'm sure I'm not the only person ) and No One is accountable which effects the timing of information being processed to properly do business in a timely manner. THIS IS A SERIOUS PROBLEM!
The Company is : Specialized Loan Servicing, LLC
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| 01/02/2024 |
Yes |
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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Specialized Loan Services ( SLS ) has been using multiple tactics in an attempt to steal my home. Let me explain.. When I provided proof & documents showing that funds I paid in excess of over {$10000.00} were never applied to my account, I was disregarded and passed from Agent to Agent. This issue was never resolved, so after multiple attempts, it seems I have been robbed of my funds with no accountability from my Mortgage holder.
In 2023, XXXX of XXXX, provided funds to clear my past due balance and provided me with a few months of payments going forward. SLS stole those funds. They took the money and would not apply it to my mortgage. It was not until I reported the theft to XXXX XXXX XXXX that the money was then applied to my account. That incident was in XXXX, XXXX.
SLS is purposely misreporting the late months on my credit report.
SLS tricked me by changing my MIR from 3.5 to over 7 %. I had the same interest rate for over 23 years. SLS, never mentioned once that they changed my interest rate, i just found out in XXXX of XXXX. In XX/XX/, SLS marked my home with a Vacant sticker, all while communicating with me once a week and assigning me to a person named XXXX. SLS, hired a 3rd party company to post a notice on my door all while I'm living here! This was an attempt to humiliate and embarrass me among my neighbors, family & any visitors. Another attempt to Bully me out of my home. I reported the Vacant Sticker issue to FHA and per usual, SLS lied & denied but I had my proof. My glass door is also permanently damaged from whatever agent was used to seal it to my door. I have requested for my Lender to replace my door but that has not happened either. SLS, every month, for as long as they have had my loan, has charged me a {$20.00} field service fee to my account.
I am currently in the XXXX program and SLS will be issued a check for my past due balance. SLS is very aware that I am in the program and of the process time that it takes. SLS, put me into foreclosure a few days ago, in an attempt to garner more money from the program through fees. SLS has over 8,000 complaints against them. I honestly do not understand how this predatory company is still able to practice and has not been stopped. Everytime I let them know that I am going to report them. I am thrust into or threatened with foreclosure. My Lender has even shamed me for getting additional assistance, The more I complain. The more SLS retaliates against me.
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| 09/03/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Specialized Loan Servicing LLC violated my rights 15 USC 1692 c ( a ) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with a collection of any debt ; 15 USC 1692 b ( 4 ) not communicate by post card ; 15 USC 1692 b ( 2 ) not state that such consumer owes any debt ; 15 USC 1692 b ( 5 ) not use any language or symbol on any envelope, or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt ; 15 USC 1692 d ( 2 ) Related to harassment or abuse : not use of obscene or profane language against the hearer or reader ; 15 USC 1692 g ( a ) Related to validation of Debt-notices within 5 days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless, the following information is contained in the initial communication, or the consumer has paid the debt, send the consumer a written notice containing : ( See ( g ) a-1, a-2, a-3, a-5 ) ; 15 USC 1692 k ( a ) 2 ; ( c ) ( d ) Related to civil liability and debt collector should pay for damages and injuries caused to the consumer ; ** I the affiant invoke my rights as a consumer to withhold all past, present, and future disputed amounts pursuant 12 CFR 1026.13 ( d ) 1 : ** I the affiant has sent certified letters with returned signature, as the administrative process requires, to SLS requesting proof and evidence for alleged debt, agreement between parties with binding contract and wet signature, that they did not purchase debt from the origin source, that they are not debt collectors, that they are not a third party agency, that they have authority to contact me and harass me using violence, threats, conspiracy to commit fraud and extortion, etc., I the affiant has proof of all correspondence sent to SLS via certified mail using the postal office as " Postal rule '' ; from Debt Validation on XX/XX/XXXX, Cease and Desist on XX/XX/XXXX, Affidavit of Truth on XX/XX/XXXX, and a final Extension letter on XX/XX/XXXX to provide requested information. But SLS has failed and did not provide any of those ; instead SLS has continued to use my name, address, credit records, DOB and other private information without my consent.
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| 03/25/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My mortgage was switched to SLS ( Specialized Loan Servicing LLC ) a year ago and have had various issues with payment amount due changing numerous times and do n't know how they are even coming up with the amount due let alone they ca n't correct the issue created by their mistakes when applying funds sent in to supposedly get account fixed so payment amount would be correct and consistent. In XX/XX/XXXX I sent them a {$10000.00} check that was documented in my account before I sent check as to how to apply funds and also hand written on escrow shortage payment slip to pay shortage and apply the extra to principal. They used money to pay my regular payment due ( which I was sending separately and advised before money sent ) and the rest was not put toward escrow shortage or principal. So since then they have gone back and forth trying to fix this but it has only got more confusing no one there can explain, audit or resolve this besides sending a note in account to another department ( that department is who made the mistake originally not applying funds correctly ) and they have no other contact person in that department to speak to so they send it, the department screws it up more, I call again and now my next payment due is showing {$2400.00} ( are you kidding!!! I just sent them {$10000.00} ) instead of {$1200.00} ( last amount quoted that would be payment for the rest of the year. They do n't have an accounting, audit or corporate contact number for me to try to get resolved and the customer resolution department ca n't fix because they send it to cashier Dept no one can speak to. Please help me get my money applied to account corrected and any fees/interest charged by misappropriation of funds credited so I can make my monthly payment and not have amount switch monthly not able to pay if they keep switching after quoting me amount they say for sure will be the next payment due for the rest of the year. It is n't the same and has yet to be amount due on next bill so when I 'm told for sure, I tell them I highly doubt it because for sure has not happened and I even told agent on phone that it keeps switching they say do n't worry they fixed and are right. I do n't know if I need a lawyer or who to hire to get straightened out, please get me help from a real auditor that has knowledge and power to physically be in the phone and change/fix my account at the same time without sending to another incompetent department.
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| 01/21/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American |
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SPECIALIZED LOAN SERVICING LLC, THREATEN TO FORECLOSED ON OUR HOME AND REFUSED TO GIVE US AN AFFORDABLE MODIFICATION OR SETTLEMENT.
SLS, CONTINUE TO VIOLATE ALL RULES AND REJECT HUD MODIFICATION AND ALL OFFERS WE HAVE SUBMITTED.
XX/XX/XXXX, XXXX XXXX TOLD US WE ARE NOT QUALIFIED FOR ANY MODIFICATION OR SETTLEMENT.
ACCOUNT # XXXX I HAVE BEEN STRUGGLING WITH SLS TO GET A SETTLEMENT THAT IS REASONABLE.
WE WERE OFFERED {$120000.00}. THEN SOME TIME LATER WE WERE OFFERED A GREATER AMOUNT OF {$150000.00}. NOW THEY DEMAND {$280000.00}.
ON XX/XX/XXXX, WE WERE OFFERED {$150000.00} TO SETTLE. 10 MONTHS LATER ON XX/XX/XXXX, WE SENT A LETTER AGREEING TO THAT SETTLEMENT.
ON XX/XX/XXXX, 21 DAYS LATER, WE GOT A LETTER STATING THAT THE DEMAND IS NOW {$270000.00}. THATS IN LESS THAN ONE MONTH THEIR DEMAND JUMPED {$110000.00} WHICH CAUSED US MORE DISTRESS AND SEEMS LIKELY ILLEGAL TO DO TO A XXXX XXXX.
EACH TIME WE ARE READY TO MEET THEIR DEMANDS THEY RAISE IT SAYING THAT THE PROPERTY IS WORTH MORE NOW, EVEN THOUGH THE INVESTOR PAID LESS THAN {$120000.00} FOR IT, THEY NOW DEMAND {$280000.00}.
NOW I AM OVER XXXX SOON TO TURN XXXX XXXX XXXX XXXX.
ALL OF MY LIFE 'S WORK IS IN THE REAL ESTATE HOLDINGS THAT MY WIFE AND I HAVE, WE HAVE NO XXXX, NO SAVINGS, NO LIFE INSURANCE.
THEIR POINT OF CONTACT HAS BEEN BRUTAL WITH US, ESPECIALLY IN DEALING WITH MY WIFE, BUT WITH 3RD PARTIES AS WELL. SO BRUTAL THAT MY WIFES HEALTH HAS SUFFERED TREMENDOUSLY. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
WE ASK FOR A NEW POINT OF CONTACT, THEY PROMISE TO DO SO BUT NEVER DO. HER NAME IS XXXX XXXX ID # XXXX.
XXXX SUGGESTED WE CONTACT HUD FOR HELP. WE HAVE ASKED HUD TO ASSIST US BUT WHEN HUD MAKES THEIR RECOMMENDATIONS TO THEM, XXXX, IGNORES THEM.
XXXX XXXX SAID TO EMAIL A SETTLEMENT OFFER TO THE EMAIL SHE PROVIDED. WE CHECKED BACK WITH HER TO SEE IF SHE HAD SUBMITTED IT TO THE INVESTOR DAYS LATER. SHE HAD NOT.
SHE SAID SHE WOULD SEND IT EITHER TONIGHT OR BY TOMORROW MORNING. BUT LATER IN THE HEATED CONVERSATION SHE SAID IT WAS DECLINED.
AND WHEN SHE DOES SUBMIT A LOAN MODIFICATION OR SETTLEMENT, SHE PURPOSELY MISREPRESENTS US!! THE PROOF IS IN WRITING WHERE SHE STATES THAT OUR XXXX SCORE IS XXXX WHEN IN FACT IT IS XXXX
WE NEED XXXX XXXX REPLACED WITH A PROFESSIONAL NEGOTIATOR PLEASE.
SEE ATTACHED DOCUMENTS SETTLEMENT AND DATES ATTACHED TO THE BEST OF MY KNOWLEDGE, XXXX XXXX
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| 01/30/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I contacted Specialized Loan Servicing ( SLS ), my home equity servicing company to request a loan payoff. I was emailed the payoff which had a payoff date of XX/XX/XXXX. On XX/XX/XXXX I wired the amount requested on the payoff as instructed in the letter and was under the impression that my loan was satisfied and paid in full. On or about XX/XX/XXXX, I received a call from SLS, stating that the payoff amount was incorrect and they need an additional {$4000.00} for attorney fees that I was not aware of. I told the representative that I would need to speak with my attorney and if they could provide me with an invoice showing what the additional charges were for. I requested to speak to a supervisor and was told that one would give me a call back in 24 to 48 hours. I did receive a call from the supervisor and was told the same thing about the attorney fees. I explained to him that it is not my fault that they ( SLS ) issued the incorrect payoff letter and now I was being penalized for their error. Needless to say, with the holidays and I could not afford the additional {$4000.00} and notice that on XX/XX/XXXX a deposit was made into my bank account for the amount I originally wired on XX/XX/XXXX. When I called SLS to complain again on XX/XX/XXXX they were no help and gave me the attorney 's contact information to get an invoice. I spent over 2 hours on the phone with no resolutions. I told that a new payoff letter was mailed to me on XX/XX/XXXX with a payoff date of XX/XX/XXXX, which is impossible considering that it takes more than 2 days for delivery of mail. I finally tried to get a new payoff letter from them and was told that they can not email payoff letters, which they did on XX/XX/XXXX and I would have to wait for the mail. As of today and almost 2 weeks, I still have not received the payoff. I reviewed a statement that they sent me and it shows that for the entire month of XX/XX/XXXX they charged me interest against the loan even though they received my wire on XXXX and kept it until XX/XX/XXXX, causing me to loss interest while they charged me interest against the loan. This is completely unacceptable that they can charge me interest wile holding my funds for 11 days with me losing interest. I spoke to representative on XX/XX/XXXX and she was of no assistance informing that they never applied the funds to my loan so they can go ahead and charge me interest since the funds were never applied.
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| 03/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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How is this company not being investigated yet????? I was on the phone with them 2 hours a day for three weeks and it's like taking 2 steps forward and 5 steps back! When calling today, the escrow analysis that was expedited on XX/XX/XXXX after talking to XXXX, XXXX, XXXX, XXXX and the finally the manager, XXXX and was told on a good note, XXXX XXXX, there's no sale date for your house yet. YES THERE IS! It'sXX/XX/XXXXat XXXX XXXX, hence why I can't wait till XX/XX/XXXX for an escrow analysis!!!! When I called today, XX/XX/XXXX, I also spoke with 5 representatives and was told this was never ordered onXX/XX/XXXX, but they'll put the request in for me now. Sure .... while my house is going up for sale on XX/XX/XXXX and this reinstatement quote is only good until XX/XX/XXXX!!! I called CFPB direct and didn't get much help either. I was told they have until XX/XX/XXXX to respond, however if they don't respond .... then what? Where's the accountability here?
Dated XX/XX/XXXX I was promised a reinstatement quote before the end of the business day today and after talking with 2 representatives and a supervisor and was told it was being expedited .... I still haven't received it. I sent you a registered letter last Monday requesting this information as well as an email on Wednesday requesting the same information. I haven't been able to reach anyone at your company in 4 months until my house was put into foreclosure. I do mortgages for a living and I have the funds to pay, but it's really convenient when you don't use the attorney you hired locally to do the reinstatement and I have to go through your office that I haven't been able to get in touch with for 4 months!!!!
What do I have to do to obtain this information from you and how is it your company is still in business? There's an open complaint with the CFPB ( XXXX ) and I will be fighting any attorney fees and cost that you requested from XXXX XXXX XXXX XXXX XXXX last Wednesday and request repayment of my attorney fees if I have to get him involved tomorrow. If my phone call was taken the 21 times I've tried calling to make payment with hold times no less than 1 hour 30 minutes, you wouldn't have had to hire an attorney. How many other people have you swindled their house from under them? I'm knowledgeable in this industry and can't believe what I've had to go through to get this information. XXXX help those people that know nothing and just lose their house!!!
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| 12/15/2017 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Dear Sir or Madam, Im contacting you to request assistance with the release of funds paid by my flood insurance carrier to repair damages to my home from a flood in XXXX 2016. My home at - Louisiana was severely damaged by flooding. I do have an existing mortgage held by Specialized Loan Servicing ( loan # ) that are holding funds needed to repair the home.The mortgage company has required the funds to be managed by XXXX. I have had continued resistance with the service and now after a year and four months they have halted disbursement of any funds again with another excuse.I find it frustrating to get a different story on wether they will issue funds every time I call.
XXXX issued two checks totaling roughly 23,000 in XXXX for materials and work done.They now say they dont have the adjusters reports to match the amount of money they are holding. They state the report they have is for XXXX but the checks total XXXX. They will not issue any funds even though I have provided the required documentation and receipts for material and labor.They also refuse to advance any funds to me unless I finance the materials and or labor first.
There seems to be every effort to force me into further hardship if not default. I have just been notified that FEMA is requiring we vacate the temporary housing they placed on the property and now Im getting further resistance on funds paid to repair my home. I do not understand how the home owner is denied any right to funds paid by insurance the home owner pays for. I have been asked to finance the rebuilding of a home when the mortgage company sits on the insurance money.
I dont expect the mortgage company to release the entire insurance check. I do think however it is reasonable to issue a portion of the funds that can be accounted for with receipts as used.As it stands I now have a material provider that has provided all documents including lien waivers but has not been paid by the mortgage company. They are willing and able to file liens for said materials. Ironically the mortgage refused to issue funds to anyone without lien waiver and its the mortgage company defaulting on payment.
As it stands now I feel I will need legal representation if I am to repair my home. I have included the initial letter I wrote to my mortgage company last XXXX as well as documentation they have as per their website.Thank you for any assistance you may give in this matter.
Thankyou, XXXX
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| 02/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Reference : Case number : XXXX still not resolved My name is XXXX XXXX, resident at XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX, and the reason for my complaint are listed below : I bought my property at XXXX XXXX XXXX in XXXX.
Until XXXX my mortgage loan # XXXX lender XXXX Bank.
On XXXX XXXX, XXXX we received a letter " Notice of Assignment, Sale or Transfer of Servicing Rights '' from XXXX Bank, to Specialized Loan Servicing ( SLS ), effective XXXX XXXX, XXXX.
XXXX See Doc. # XXXX attached On XXXX since I did not receive any writing communication from SLS I sent my payment to XXXX Bank, but it was not accepted, they confirmed that where to send the payment to SLS and we did with certified letter.
Our last statement from our mortgage loan was XXXX from XXXX Bank.
XXXX See Doc. # XXXX We wrote so many letters and did so many phone call requesting our " monthly mortgage statement '' that were unsuccessful, with promises that never where delivered.
We sent every month our payment and every payment were cashed by SLS, even though we are getting every month letter that we are behind. We sent every month payment with a letter with a full description where to apply the payment.
XXXX See Doc. # XXXX list of monthly payment Not be enough to make monthly payment to keep proving that the payment was done, that we are fighting to get monthly mortgage statements, now I have to prove that we made the payment and maybe get a lawyer and spend what we do not have.
XXXX See Doc. # XXXX " Notice of Default and Notice of Intent to Foreclose ''.
I think if we have a Department that is in charge of fraud it is time to act, because we are not The only ones with this problem with SLS, just go online and search how many people are dealing with SLS and they are crooks, that somebody must stop to ripe people off that are working honestly to make their house payment.
WE DEMAND OUR MONTHLY MORTGAGE STATEMENT THAT IS OUR RIGHT, Nobody will keep Sending monthly payment for 20 ( twenty ) years without knowing where the money is going, and with no monthly statements that you can check where your money is posted.
Beside all above now they are saying that we have shortage of escrow with no statement We hope that as a Commission that was created to avoid MORTGAGE FRAUD, you will take action and stop SLS, and what to do since this is an ongoing situation with no resolution whatsoever. I am enclosing complaints from other customers.
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| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Consumer Financial Protection Bureau Regarding : Specialized Loan Servicing : Wrongful Foreclosure XX/XX/XXXX I called Specialized Loan Servicing, now after referenced as SLS, to report a financial hardship and skyrocketing divorce cost.
I asked what programs they had to help me in this time. NONE They gave me the number to H.U.D After several more request for help from SLS, such as Mortgage Relief, Loan Modification, forbearance, Request for Mortgage assistance, move one payment to the end of the loan and lastly COVID-19 assistance. Each and every time I got an answer of here is the number for H.U.D With no other option available I called that number and was put in touch with an office in XXXX, CA The H.U.D office had asked what steps I had taken, and I explained. They said to call them back and specifically say I needed a particular program due to the pandemic. DENIED Per H.U.D I requested a loan reinstatement quote, now two years later.
This is what SLS sent : Per your request, the following amount is required to reinstate the above referenced loan : Payments Due Through XX/XX/XXXX {$12000.00} Late Charges : {$230.00} Fees : {$120.00} Property Inspections : {$120.00} Legal Fees : {$0.00} Negative Escrow Balance : {$0.00} Unpaid Escrow Shortage : {$0.00} Corporate Advances : {$1500.00} XXXX : {$0.00} Uncollected Interest : {$0.00} Suspense XXXX : ( XXXX ) Suspense 2 : {$0.00} TOTAL REINSTATEMENT : {$13000.00} SLS has now sold my home at auction on XX/XX/XXXX.
I called SLS approximately 11 days prior to ask for an extension. I read that this is possible in the notice given to me by The Mortgage Law Firm. They said it was not up to them and to call the auction people.
When I called them back I TOLD them it is your decision to grant or deny me this extension. After a few minutes of being on hold I was told no.
Meanwhile I am trying to solidify my bailout loan.
On XX/XX/XXXX I was approved for a conditional loan for {$210000.00} I called SLS again to request the auction be postponed while the details and funding were processed. SLS said NO.
I am still living in my home. I have not received an eviction notice.
I have made a claim to the surplus money from the auction mainly so no one else can.
However, I do not intend to take the money as it will show acceptance of the sale. Of which I truly do not accept.
That money belongs to the organization that bought my house in a wrongful foreclosure.
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| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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In mid XXXX I had requested that the PMI on my mortgage with Specialized Loan Servicing be removed. My home was completely renovated and have approx 60 % equity. My 1st request was in mid XXXX via a phone call. SLS then sent me a letter dated XX/XX/2021 stating that according to their research, I only have 16 % equity. The letter also stated that if I wanted to have a BPO or appraisal completed, I needed to fill out and sign the authorization included w/ the letter and fax or mail it back to them. I filled it in, completed the question about any major renovations/updates, signed it and faxed it back on XX/XX/2021. On XX/XX/2021 I called and spoke to XXXX at SLS. He confirmed that the authorization that I faxed was received on XX/XX/2021 and told me that it could take up to 30 days to review and if needed, a broker or appraiser would be in contact to schedule a time to look at the house. As of XX/XX/2021 I sent SLS a message through the message center explaining that I had not heard from anyone ( I thought I would have had a message or a call from an appraiser by this time ), and could they provide me an update. On XX/XX/2021 I received a message that they had received the authorization ( but no other update ). I sent a message back on XX/XX/2021 and asked for specifics on what was going on and when I should hear from someone. On XX/XX/2021 I received another message from SLS stating that a signed authorization was required before they could review the file and schedule a BPO/appraisal. Once again, I sent a message ( on XX/XX/2021 ) that the authorization was already sent and 2x SLS confirmed that it had been received. On XX/XX/2021 I received a message from SLS that a decision letter was sent to me on XX/XX/2021 and I should refer to the loan and document section to see a copy of it. There was no such document sent on XX/XX/2021 ( the letter was sent to me on XX/XX/2021, not XX/XX/2021 ). Based on the last 2 messages from SLS, I have to assume they aren't even reading my messages or looking into the request. It's been over 2 months since my request and I continue to get the run around from SLS and continue to have to pay the PMI on my mortgage. Even if I hadn't renovated the house, AZ property values have increased 25 % in the last 12 months in my area. I have sent them all docs required. My experience with SLS in the past has been similar. They do not address questions or issues in a timely manner.
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| 07/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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XX/XX/2016, we received a postal notice from Specialized Loan Servicing , LLC, located at XXXX XXXX XXXX. XXXX . XXXX, XXXX XXXX, Colorado XXXX, that their company had purchased my primary mortgage, and we were to stop making payments to the previous company that had held the mortgage. The notice said that we would receive information about how to make payments, and that our monthly payments would not change from the previous company 's amount. By XXXX XXXX, we had not received an identifiable account number, statement or payment book, so we twice called the number on the postal notice. However, we were unable to get past the automated messaging system, which requested an account number. This request was not satisfied, evidently, by inputting the number on the original notice, nor by inputting my social security number. We waited for a statement or further payment instructions. By XXXX XXXX, none had arrived. We went to the SLS website and attempted to set up a payment account to make online payments. Again, both my social security number and the number on the original notice turned up the statement in red that the system did not have an active account for me on record. We took a screen shot of this notice and have attached it to this complaint. Then, on XXXX XXXX, 2016, we received a XXXX delivery of a packet containing information about applying for a U.S. Government Hardest Hit Fund that is NOT LISTED as available in my state, and forms to fill out for foreclosure on my property to send back to SLS. Buried on page XXXX of this multi-page packet was a statement that I was delinquent in one or more payments to SLS, a company that had never made it possible for me to make a secure and traceable payment toward a stated amount. That same day, XXXX XXXX, 2016, I immediately tried again to telephone SLS. This time, my call was routed by automated system to a " different office '' that gave no useful information. I kept trying until I was offered an option to speak to a person in a department called Customer Resolution. The woman who answered asked why I was calling SLS. I told her that I had received a XXXX statement that I was delinquent in one or more payments to SLS when SLS had never sent me a bill, had never acknowledged online that I had an active account with them, and had never made it possible for me to register to make secure payments. She immediately hung up in my face, without another word.
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| 02/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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Complaint # XXXX - XXXX started contacting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on or about XX/XX/XXXX when XXXX XXXXXXXX XXXX transferred my excellent paid mortgage to that company. I called XXXX XXXX XXXX XXXX to ask why they are reporting on my mortgage statement a Bankruptcy Message? That is when I learned at the beginning of the call with their automatic phone prompt system announcement, that they were a Debit Collection Agency. I asked them to remove it from my statement, because they got an excellent mortgage from XXXX XXXX, not a default or bankruptcy mortgage loan from XXXX XXXX. They refused. I was told if I don't like the statement that I can request them not to send me no statement at all. ( proof of payment, insurance, taxes ). This was the only option they gave me.
Complaint # 2 - Since XXXX XXXX XXXX got my mortgage from XXXX XXXX, they have not reported to any credit bureau that they are the new company on the loan. Therefore, there is NO credit good or payment history being recorded with any Credit Bureau on my behalf. XXXX XXXX was the last credit reporting on my mortgage loan since on or about XX/XX/XXXX. I called XXXX XXXX XXXX on or about XX/XX/XXXX, also in XXXX, XXXX, XXXX, XXXX to request my good payment history to be reported to all the Credit Bureaus. My request was denied. However, I questioned if I was to miss a payment would they report it as bad credit, they said, they would report it to the Credit Bureaus as a missed payment. So, I said, " you only report bad payment credit history, NOT good credit payment history? '' I am filing a complaint against this company for refusing to report ALL of my excellent payment history to all the Credit Bureaus since receiving my mortgage from XXXX XXXX on or about XXXX or XX/XX/XXXX. Also to remove the damaging, derogatory statement from my mortgage statement. Neither, XXXX XXXX XXXX, or XXXX XXXXXXXX XXXX was involved in a bankruptcy, or a discharge of any type of monetary funds concerning my mortgage loan, so the statement on my monthly bill is misleading and false. My monthly statement is the only proof of my on time monthly payment, and it's defiled every month with this lie. Therefore, I am unable to use it as a form of proof of good payment and credit history. This has caused me a lot of unnecessary distress, pain, and suffering at the hands of XXXX XXXXXXXX XXXX predatory loan service practices.
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| 12/11/2017 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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This is a short sale approval issue in which I am asking SLS which already approved my short sale and I have attached the documents, including the contract executed by myself and the borrower. Therefore, I do not need a third party approval as I do not want information about the borrower. I need someone to provide us the approved extention so that I can close on the loan. I have paid attorneys, appraisals, survey, town CO fees, etc. The bank will not allow me to close until I receive this document. The seller 's attorney nor the bank are responding. I need SLS to respond immediately before my loan is cancelled!!!!
Since XX/XX/XXXX, we have been working with Specialized Loan Services ( SLS ) to purchase a home at XXXX XXXX XXXX XXXX, XXXX, NJ. This is a short sale that they approved. Unfortunately, the seller had a lien on the property that needed to clear before we can close on the loan. Waiting caused the short sale approval to expire, they provided an extention in XX/XX/XXXX and then in XX/XX/XXXX but then they also expired. The bank will not close unless that extension is active. At this time, we have the attorney, the appraisal, the credit report fee, the surveyor, the town with the CO fees, all accumulated and we can not get SLS to respond to us with the lien settled so that we can get a clear title. Nor, have they provided us another extension knowing that they are causing the hold for us to close. We have spoken to the seller, XXXX XXXX and he wants to sell the house. He no longer lives in NJ and has abandoned the home, which by the way the town is ready to put a lien because the property has been abandoned for more then 2 years. We have everything in place to close on the loan and move to the property. We need SLS to respond!!! We need to short sales extension and need a confirmation that the lien is cleared. The sellers attorney will not respond to anyone including my attorney as they claim they are not getting paid for closing on this house, The seller XXXX XXXX ( XXXX ) is anxious in getting the house sold but also finds that his hands are tied as he can not get answers from SLS. They are located at XXXX XXXX XXXX. XXXX XXXX, CO XXXX phone XXXX. The loan number is XXXX and the seller is XXXX XXXX. Please help us get a response and the documents needed so that we can close on this purchase. You can reach me at XXXX XXXX or XXXX XXXX. My email is XXXX. Your help is greatly appreciated!!
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| 12/19/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I have a mortgage with XXXX XXXX. I had it set up to make automatic payments. XXXX, changed their processor to SLS ( Specialized loan servicing, XXXX ). I contacted this company when my normal payment was not withdrawn. The representative told me that I did not have to make a payment until XX/XX/XXXX. I told them I did not want to accrue interest until then with no payment. I then proceeded to call back as instructed to set up the automatic payments. When a couple of weeks later I received an email stating that the could not find my bank account. Also a letter telling me I was delinquent. ( this all started in XX/XX/XXXX ). Again I verified all my account info and assumed it would work. No such luck again the same process. I called again only to receive another pair of letters. Another call and again the same thing. I called yet again and talked to a person named XXXX, that seemed to know what she was doing, she assured me this would not go on my credit report and investigated the failure to withdraw money from my account. I had been instructed previously to contact my bank as to why and my bank said all the info was correct and the withdrawal would only show account not found if it had been submitted as a savings withdrawal. XXXX said indeed it had been submitted as savings even though in every previous call I had been adamant that it was a checking account. She told me she would call me if there was a problem. This company also records all calls! Well yesterday, XX/XX/XXXX I received a letter stating my mortgage was delinquent ... no for me not trying. I was also told at one point that they use " XXXX XXXX '' for their transactions and did n't take a check. I am beyond frustrated with this company and I have all three payments, XXXX, XXXX, and XXXX in my account and yet another letter making me feel like a deadbeat for nothing that is or has been my fault. I think this company is doing this to accrue interest and cause people grief. A business that ca n't process a simple on line payment that I have never had an issue with can only be interested in their bottom line and nothing else. I told them the last time I called I am going to pay the loan off just to get rid of their poor customer service and threats with no basis letters in XXXX, but I am afraid I will never be able to manage as they can not seem to process a simple transaction. Please help me! I am sure this will also help others as well
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| 07/20/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I am filing a complaint against Specialized Loan Servicing LLC ( SLS ). At best, SLS has a faulty billing/payment process. At worst, the SLS 's billing/payment process was intentionally designed to charge their customers additional interest and late fees.
The HELOC loan my wife and I had with this company was at the end of its term, due date XXXX/XXXX/2015. I sent in a final payment to cover the remaining balance for the XXXX/XXXX/2015 billing cycle. SLS received this payment into their account on XXXX/XXXX/15, the due date for the given billing cycle. SLS is now claiming that we still owe {$95.00}. This loan should be closed and the balance set to XXXX.
This was not the first time that SLS has made an error in their collection process and attempted to charge us for their error. Our loan was sold to SLS within the last year. The first payment that we made to SLS on this loan was recorded as a principal payment rather than a monthly payment. SLS attempted to charge us a late penalty for that given month. My wife had to call SLS to have them register our payment as our monthly payment and to have SLS remove the late penalty.
With this latest error, I am convinced that SLS ' errors are actually part of the company 's business model - SLS makes errors and then charges unsuspecting customers penalties for SLS ' errors.
Here is a timeline of my final payment to SLS:XXXX/XXXX/15 - mailed final payment to SLS in the form of a check.
XXXX/XXXX/15 - the check was deposited by SLS, check is stamped " RECEIVED XXXX XXXX 2015 Teller XXXX ''. ( Please see attached image of check ) XXXX/XXXX/15 - amount of final payment was deducted from my bank account, based on bank account records. The payment was due on XXXX/XXXX/15, SLS received my payment on XXXX/XXXX/15.
XXXX/XXXX/15 - received XXXX letters from SLS. XXXX stating that there is a remaining balance of {$62.00}, another stating that there is a remaining balance of {$95.00}. ( Please see attached image of letter requesting {$62.00} ) XXXX/XXXX/15 - called SLS at XXXX PT. Spoke to a XXXX, she transferred me to XXXX. Requested that the loan be closed and the balance be set to XXXX. XXXX said that we still owe the balance of the loan. I stated that I am not paying SLS another penny.
XXXX/XXXX/15 - received XXXX letters from SLS. Both of these letters state that we owe {$95.00} on this loan. ( Please see attached image of letter requesting {$95.00} )
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| 10/31/2023 |
No |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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In XXXX of XXXX I was given two mortgage loans on my home an 80 % 1st and 10 % 2nd mortgage with XXXX. The 2nd loan balance was {$99000.00}. In XXXX I was unemployed and I fell behind on payments on the 2nd mortgage, and my home had negative equity at the time. In XXXXXXXX XXXX XXXX XXXX XXXX the new servicer, sent me a settlement letter for {$7900.00} to close the account. I called to get further instructions on how to send the payment but then was advised they could not take payment, the account would be charged off and the lien on my home would be released. No further payments would be due. The loan was charged off in XXXX but I never received the lien release.
In XXXX I did file for Bankruptcy XXXX XXXX and included the debt. Within several months I received a notice from Specialized Loan Servicing that they now owned our loan. I contacted them several times during XXXXXXXX about the release on the 2nd lien. They claimed to have no record of the settlement or release on my loan from XXXX or XXXX XXXX. I was advised to sell the home in a short sale and settle the balance, something I couldn't do. I never received any monthly bills from SLS, only an annual privacy statement.
Then in XXXX I received a notice from XXXX XXXX XXXX as now the new owner of my account. I contacted them and was told my balance was {$99000.00} and the monthly payment would be {$420.00} per month. They began to send monthly statements. They asked I start making monthly payments immediately or my home could be foreclosed upon. I sent them the {$420.00} in XX/XX/XXXXXXXX XXXX per the monthly statement, but the following month the payment didn't show it was applied, it said placed in a suspense account. I called them to ask why the payment went into a suspense account and they told me the balances would be updated and to keep sending the amount of {$420.00} per month. I did not make any more payments. Soon after the new statements showed I was past due over {$60000.00} and the new monthly payment was {$1200.00} per month. I again called them and was told the best option was to send that monthly payment or to sell the home and they would consider a short pay.
This account should have been closed and the lien released back in XXXX However the servicing rights continue to transferred and I have not been able to resolve the account. This is the only home I own, and selling isn't a viable option for me and my children.
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| 02/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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My mortgage loan was transferred to XXXX. During the time my loan was with XXXX, they made no real attempt or good faith effort in trying to help me make continue where I left off with XXXX. I paid XXXX over {$7000.00} ( PITI ) during the trial period. I even made two ( 2 ) additional payments because the trial was three ( 3 ) months as I made a total of five ( 5 ) payments.
I sent the requested documents for a modification to XXXX several times as the representatives would say they did not get them, which I do n't understand because they were uploaded on the website. Once they finally offered a modification it was an interest only mortgage which I did not think was fair or reasonable. All I wanted was to keep the plan I previously had, approved through the XXXX program and then approved by XXXX of {$1400.00} ( PITI ). I mailed a payment of {$1400.00} and waited for someone to post my payment and it never got posted. I called XXXX and spoke with a representative and he claimed they did not get my payment, even though I mailed it to the address provided by them.
Shortly after that, the mortgage was then assigned to Specialized Loan Servicing ( SLS ), without any notification from XXXX. I received a packet from SLS asking me to tell them what my balance was. I thought this to be very strange. I started to get really suspicious and began to review all my documents and letters from XXXX. In my discovery I found dates that did not make sense and I also discovered other things to be discussed with a CFPB representative and uploaded. SLS has now violated the rules issued by CFPB of " No Surprises '', SLS did not send me one bank statement and I did not hear from them for an entire year. When I was doing my research, coupled with the fact the XXXX was still filing motions in the Court further increasing my suspicion on this whole situation of " who has interest '' in the note. XXXX was filing motions and foreclosure when supposedly SLS owned the loan at the time ; this was very upsetting and confusing. Now, for the additional violations of SLS they, out of nowhere filed a motion joining the 2015 filings of XXXX, trying to make the process of foreclosure faster, all without any notification to me and without the offering of assistance. Who is this organization? Now, there is a class action lawsuit against. I have uploaded the documents files by SLS and the assignment. Please keep these documents.
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| 07/24/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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The Heloc in question was established in XX/XX/XXXX with a 10yr maturity ( XX/XX/XXXX ) and interest only payments. The amount is {$82000.00} and there are no allowed advances. I had issues paying in XX/XX/XXXX when my wife lost her job but we were able catch up and get current. We have been current since and in 2nd half on XX/XX/XXXXXX/XX/XXXXalthough I made monthly payments every single month, unbeknownst to me the payments were short and they reported late payments to the credit agencies. The company rather than applied the payments to interest they decided to apply to principal. When I realized this in XX/XX/XXXX I quickly remediated the problem coming current with multiple payments in a span of 3 months. The loan was current as of XX/XX/XXXX when I requested a loan modification on XX/XX/XXXX. My understanding was that they were going to simply extend the loan given the maturity of XX/XX/XXXX. At this time we are in the process of relocating to florida for my job and my wife is without a job given the relocation. Since my application and after providing all the documentation the servicer requested byXX/XX/XXXX I have not receive any written ( fax or mail ) details with the decision on my loan modification. When I call to inquire about the decision I was informed that I will be paying {$2400.00} by XX/XX/XXXX and then {$850.00} the remaining 6 months. This is 10x my regular payment on 1st pmt and 3x there after. This not have the feel of a loan modification. In addition to make things worst I was informed that my credit report will be reflected negatively even if I make the outrageous payments they are requesting. At the moment all we are requesting if for an extension of the maturity date, to continue to make the Monty payments as we have been for the last 10yrs and to properly reflect payments to the credit agencies. In addition proper communication is expected. It 's been 2weeks since XX/XX/XXXX that I 've asked for details on the program and information on the investor. Both times the turnaround time for an email or fax is 3-5 days and it never gets done. I do n't know what the large payments are for or details behind the trial period. I need help speaking directly with the investor to come up with a reasonable course if action without affecting my credit reporting. At the end of the day I 've made all my payments to this loan and I 'm simply requesting an extension. XXXX XXXX XXXX
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| 10/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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see below letter dated XXXX to Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX XXXX TUESDAY XX/XX/XXXX United States Mail XXXX XXXX ( XXXX fax confirmation dated XXXX Mortgage Assistance Application Sent ) Fax XXXX ( XXXX fax confirmation dated XXXX Mortgage Assistance Application Sent ) Phone XXXX XXXX XXXX, XXXX and Managing XXXX Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX, CO XXXX Regarding : XXXX MORTGAGE ASSISTANCE XXXX forbearance approval and XXXX money request. Hardship began XX/XX/XXXX.
Third mortgage assistance application sent to Specialized Loan Servicing XXXX Property location at XXXX XXXX XXXX XXXX, XXXX, MO XXXX XXXX XXXX held the mortgage note in XXXX and XXXX Specialized Loan Servicing my loan on and after XX/XX/XXXX XXXX Loan # XXXX balance about $ XXXX as of XX/XX/XXXX XXXX XXXX of Specialized Loan Servicing : Enclosed please find the following documents : XXXX. XXXX XXXX faxed to XXXX, XXXX XXXX XXXX, XXXX XXXX, CO XXXX ; XXXX. XXXX Completed Mortgage Assistance Application on XXXX form XXXX ; XXXX. XXXX Unemployment Hardship Affidavit of XXXX XXXX.
I filed a XX/XX/XXXX Consumer Financial Protection Bureau Complaint # XXXX in about XX/XX/XXXX against XXXX and/or Specialized Loan Servicing. You began servicing my mortgage in about XXXX and I was adversely affected. If I am eligible for financial compensation from the XX/XX/XXXX settlement that SLS made with the CFPB please let me know because I did not receive any compensation. Thank you for promptly approving my Mortgage Assistance Application request for a 36 month forbearance starting XX/XX/XXXX due to an Unemployment Hardship that began XX/XX/XXXX. Although my XXXX application was already faxed to you twice today, I am placing this letter with the enclosures in the United States mail today. The mortgage assistance application dated XXXX on XXXX Form XXXX supersedes all previously submitted requests for mortgage assistance.
Today I am unemployed. Please review the enclosures itemized above. Thank you for approving the XXXXmonth forbearance requested in item # XXXX above due to an unemployment hardship caused by XXXX XXXX. Thank you in advance for wiring money due me from the CFPB settlement to my bank account.
Sincerely, XXXX XXXX Enclosure : XXXX Mortgage Assistance Application dated XXXX forbearance requested Affidavit of XXXX XXXX Unemployment Hardship dated XX/XX/XXXX 2022
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| 03/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Since XX/XX/XXXX, I have reached out to Specialized Loan Servicing ( SLS ), LLC due to their not payment of my property taxes timely and correctly. I received notification from my tax office that a XX/XX/XXXX semi-annual payment was made, however the XX/XX/XXXX semi-annual was not. Therefore, about half of my property tax remained unpaid. After phone call verifications with my tax department, I started notifying SLS on XX/XX/XXXX and, as of today, XX/XX/XXXX, the issue has not been resolved. I have made several phone calls to SLS during this time period and have spoken with Supervisors in the Tax department. Each call entails a massive amount of time on hold or on the call which I have had to make time to participate in. Each call I have been provided a different " story '' from their " notes '' regarding what the issue is and assurance that the concern has been escalated to the research department. Since the numerous phone calls have yet to rectify, I sent a fax with several items of documentation asking that this issue be resolved immediately. As of the moment of this writing, including the subsequent accrual of interest I should not be liable for, my tax bill remains unpaid in the amount of {$1500.00}. My parcel is flagged as part of the upcoming XXXX tax sale. A review of my SLS account since XX/XX/XXXX shows a tax disbursement from escrow, a refund of those tax disbursements back to my escrow account, and another tax disbursement from escrow as of XX/XX/XXXX. However, the tax department does not have a payment and my escrow balance on the account is missing the amount. I can not continue to deal with this stress. I have done everything within my power to assist with communicating this issue. There is no legitimate reason for my taxes to not have been paid correctly. I fear I will have to somehow figure out how to pay this on my own and that my money is being held hostage. I have anxiety over this situation, when it will be resolved, if I will lose money I don't have, and if there will be future issues with the payment of my property taxes from the escrow account. This has created an undue hardship on me. I have reviewed the XXXX XXXX XXXX regarding this servicer and have found a XXXX ' rating along with numerous similar complaints. I have lost confidence in any possibility that these are mistakes and instead believe this is purposeful action by Specialized Loan Servicing, LLC.
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| 10/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was purchased in XXXX by Specialized Loan Servicing. XXXX XXXX XXXX. XXXX XXXX, Co XXXX In XXXX the company began purchasing two homeowners insurance policies for the same duration of time. Each policy purchased sufficiently covered the financial responsibility for the property, creating a deficit in my escrow account. The company never notified me of this practice or action. The company then escalated my monthly mortgage payment to include the deficit they created! In XX/XX/XXXX I complained in writing, due to their inaction over the past two years! The company then placed a 60 day late payment on my credit report and purchased two homeowners insurance policies again in XXXX of XXXX while still in talks about this complaint, after notifying the mortgage company Not to Renu the current homeowners insurance policiy and providing them with the correct information on the new insurance company to provide payment to, the mortgage company had already paid to renew the policy and never informed me of the situation. Escalation payments were requested from the mortgage company. I paid the escalated request amounts. My monthly statements were often incorrect or lacking pertinent information.
In XXXX of XXXX the winter storm in Texas caused sever damage to my home. In XXXX of XXXX I mailed the first installment repair check to the mortgage company for endorsement and I never received the check back to begin repairs. My home remains gutted, with no repair work being done because of the mortgage company 's inability to correct the issues of my concern. It will soon be a year that I have been unable to live in my home!
In XXXX of XXXX the mortgage company 's attorney requested proof of the XXXX and XXXX double payments to the insurance companys, stating their request was to settle this mix up with my account. I complied and no attempt was made to correct my account. Now their story has changed along with the accounting history of my account.
I began to pay only Principal and Interest in XXXX of XXXX. In XXXX of XXXX I learned that nothing has been corrected and my principal and Interest payments are being applied to the escrow account imaginary arrears.
All documents have been provided to the mortgage company along with recordings of my conversations with their employees. The only action taken has been a re-creation of the accounting within my account, within their company.
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| 03/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I am writing regarding COVID 19 Forbearance and COVID Protections/ COVID-19 payment deferral : Forbearance and COVID Protections Your records indicate that I was under COVID forbearance from XX/XX/XXXX through XXXXXXXX XXXX XXXX. There were no late fees and no negative credit reporting issued for the account during this time. SLS while it offered some some of forbearance did not offer additional COVID protections/COVID-19 payment deferral at the exit of Forebearance despite requests.
COVID-19 payment deferral Immediately after your forbearance plan ends, an amended federal law allows loan servicers ( SLS ) to offer a payment deferral option to homeowners who finish a coronavirus-related forbearancewithout requiring a complete loss mitigation application. SLS Did not do this, therefore making me delinquent internally.
The Federal CARES Act ( Coronavirus Aid, Relief, and Economic Security ) offers the following protections for homeowners with federally backed mortgages : 1. Mortgage Forbearance. Servicers required to provide 180 days of mortgage forbearance ( with option to extend for an additional 180 days ) to borrowers attesting to COVID-19 financial hardship. Servicer may not charge any fees, interest, or penalties beyond amounts scheduled or calculated as if borrower made payments on time and in full. Applies to federally-backed mortgages ( FHA, VA, RHS, XXXX XXXX and XXXX XXXX ) .
2. Credit Protection During COVID-19. Requires that furnishers of information to credit reporting agencies who agree to account forbearance or modified payments due to COVID-19, report a consumers obligations or accounts as current or as the status reported prior to the accommodation during the period of accommodation unless the consumer becomes current. This applies only to accounts for which the consumer has fulfilled requirements pursuant to the forbearance or modified payment agreement.
COVID-19 payment deferral : I was eligible for a COVID-19 payment deferral immediately after your forbearance plan ends. It was not offered or approved My loan is covered under the CARES Act, and loan should be reported as current to credit reporting companies if You were current before receiving a forbearance plan or another accommodation related to COVID-19 and I made your required payments under the forbearance plan or other accommodation ( or were not required to make any payments ).
Sincerely,
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| 05/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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SLS customer service told me my mortgage payments were current and I did not have to pay the XXXX XXXX payment because I had done a loan modification and the loan was current. The payments are {$840.00} each. But they require that the payments be sent by XXXX XXXX because the payments can not be paid online at their site. That 's another {$16.00}. The total payment is $ XXXX/mo. I was current until they said I did n't have to pay the XXXX Payment. I paid the XXXX payment today and went online to check the amount and it says I owe for XXXX and XXXX. I sent the XXXX payment via XXXX XXXX as usual for the XXXX Payment. I called and they said I owe XXXX months {$1700.00}. The customer service people who told me I did n't have to pay I questioned and she put her supervisor on the line too. He said the same thing, the loan was current. That call was on XXXX/XXXX/XXXX. I called yesterday and the customer service rep I spoke too said they should not have told me that and that they had mislead ( lied ) to me and she had notes in the file that they did in fact tell me that and that all their calls are recorded. She said she would get back to me because she wanted her supervisor to review the phone recording and ask me if that was ok. I am praying its not the same supervisor that lied before. I checked today and there is a class action lawsuit filed against this company in Colorado where they are located and multiple other complaints. I am sacred that I might loose my home and have been sick and XXXX last year. It would be impossible for me to move now. But based on their information my loan is current and has been since the modification last XXXX XXXX. But I think they tried and are still trying to file foreclosure on my home. The last XXXX cost me {$13000.00} on top of my mortgage and I received a new loan modification package from them yesterday. I did not ask for a modification. My loan is current except for their trickery about the XXXX XXXX payment. I 'm worried since my credit is bad because of my illness last year and to refinance would be difficult for me because I 'm self employed. And when I requested a payoff statement from them or even payment coupons they would not give them to me. The loan officer I went too said to get another loan I had to have a payoff statement. They will not give me XXXX. I 'm trapped and they are going to steal my home.
Sincerely, XXXX XXXX XXXX
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| 03/16/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I have sent payments on my loan modification with SLS loan # XXXX. I have gotten behind a month several times but I have always caught up right away. Several times they have taken a payment made in a timely fashion and credited it to principal reduction instead on to the payment. I have had some success in getting them to fix the problem but with the XXXX XXXX payment due on XX/XX/XXXX they received XX/XX/XXXX they credited to principal and said they would properly credit it but did not do that. I made the XXXX XXXX and XXXX XXXX on XXXX XXXX and once again asked them to properly apply the XXXX payment and they still did not do that. Then on XXXX/XXXX/XXXX I called to make the XX/XX/XXXX payment and found out that they had not fixed the XXXX XXXX payment and I reviewed it with them again and asked for it to be properly credited. They once again said they would correct the problem and took the XXXX XXXX payment. When I called to make the XX/XX/XXXX payment they would not take it stating that my account was in default and sent me a notice of default. I was pretty paralyzed but by XXXX tried to get it fixed by phone again and thought I had finally succeeded when I spoke with a fellow who said he would correct the problem and took the XX/XX/XXXX and XX/XX/XXXX payments. Then in XXXX I get a statement that says my interest is 5.25 % when my note clearly says the payment is 4 %. I make the payments by phone because every time I send XXXX it gets credited to principal and not to the payments and I do not understand why. I have the names and most of the dates I talked to everyone if needed. I faxes them a " qualified written dispute '' regarding the payments, which is what I was told to do, on XXXX/XXXX/XXXX which they say they did not receive, so I sent it again on XXXX/XXXX/XXXX which they also said they did not receive, so I sent it again on XXXX/XXXX/XXXX by certified mail. I finally got a letter stating they received the fax on XXXX/XXXX/XXXX. Then when I found out they had the interest rate wrong I send another " qualified written dispute '' on XXXX/XXXX/XXXX. They say they have not received that one either when I called on XX/XX/XXXX or today on XXXX/XXXX/XXXX. I need to make the XX/XX/XXXX payment and they will not take it. I have transaction receipts for the faxes, a return receipt for the mail and names and dates for most of the calls I have made to them. Please help me.
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| 10/15/2022 |
No |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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URGENT - FORECLOSURE SALE XX/XX/XXXX In XXXX, during the Covid-19 and Hurricane Sally era, our mortgage was placed into temporary forbearance, as per our request. Once the forbearance period expired, we requested a Modification/Deferment of the payments into a subordinate lien due at the end of the mortgage term.
As requested by XXXXXXXX XXXX XXXX, we submitted Borrower Response Packages in XXXX and XXXX of XXXX and again in XXXX and XXXX of XXXX.
We contacted XXXX XXXX XXXX each time to confirm the Borrower Response Packages ' status and confirmed that the Loan Modification was approved.
Many attempts were made to submit the monthly payments, and our inquiries resulted in different answers from different representatives, all without any clarity. We have not received Monthly Statements reflecting the Modification, allowing us to submit the original payment amount of {$1200.00}. They have rejected the monthly payment attempts on every occasion.
In XX/XX/XXXX, our loan was transferred from XXXXXXXX XXXX XXXX to Specialized Loan Servicing.
Based on a phone conversation with an SLS representative, our home is scheduled for foreclosure on XX/XX/XXXX. He advised us to send in the Mortgage Assistance Application immediately, which we did. We have not received written documentation regarding the foreclosure date or process. One of our neighbors found a USPS Certified Mail Slip in the road that is addressed to me and XXXX, but the address is for XXXX XXXX XXXX, our address is XXXX XXXX XXXX. We dont know what was in this package.
Yesterday, we received written notice that the file could not be reviewed because of the amount of time between the file submission and the foreclosure. She said that SLS requires 37 days to review, which we were also not advised of. She suggested we apply for assistance through Mortgage Assistance Alabama. I attempted to do so last night but they are no longer accepting applications this year.
We are not able to pay a lump sum of {$35000.00}. According to the representative that I spoke with last night, the total amount is now over XXXX XXXXXXXX. Ive requested the amount due for reinstatement. The processing period is several days but is due to arrive on XX/XX/XXXX.
XXXXXXXX XXXX XXXX and Specialized Loan Servicing have not attempted to resolve this matter for over two years and now it has escalated to what could be a devastating loss.
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| 02/14/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Servicemember |
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I requested and received a payoff amount from Specialized Loan Servicing ( SLS ) for loan which was good thru XX/XX/20. The amount of the payoff was {$94000.00}. A wire was sent from XXXX XXXX XXXX to their bank XXXX XXXX and confirmed several times by my bank. I sent another payoff for another mortgage loan on the same day to XXXX/XXXX. XXXX.
By Tuesday the following week the XXXX XXXX account reflected a zero balance while the SLS hadn't. I called them on Wednesday, XX/XX/20. They said they hadn't received it and they would issue a request to their cash department to locate the funds after I faxed them the wire request completed at my bank. I was told I should also expect to hear something by XXXX. XXXX????
Having not heard anything and seeing online the account still had a balance, I called again the following week since it shouldn't take two and a half weeks to locate an almost {$100000.00} wire. Again I was told they hadn't received it and would place another request to their cash department to look for the funds. The cash department that I couldn't be transferred to nor could they conference call them in.
Another week goes by, balance hasn't changed and no call from SLS. This time I had a printed confirmation from XXXX XXXX XXXX 's system that they provided me confirming that it was received by XXXX XXXX. The customer service person said her manager, XXXX XXXX, would like to see that and they would get back to me. I emailed it. This was XX/XX/20.
On XX/XX/20 after no calls from SLS I called again and ended up speaking with another manager, XXXX XXXX. She said the wrong payoff amount was probably why it wasn't applied and that their system would immediately return incorrect payoff amounts. This was almost 3 weeks later and she couldn't confirm whether it was received or returned. I emailed her the exact payoff documents they sent me showing the payoff being the amount I sent.
After stewing overnight I went to XXXX XXXX XXXX to have them recall the wire. They looked and said it was returned XX/XX/20. They returned {$94000.00}. {$50.00} less than what I sent. Immediately called SLS for an explanation. That was XX/XX/20. I have yet to get an explanation as to why they held my money for 3 weeks and kept {$50.00}. I want my {$50.00} back and I should be compensated for the interest I could have made and they certainly earned on almost {$100000.00} for 3 weeks.
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| 04/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Services , XXXX XXXX XXXX XXXX DOUBLED TAXES/INSURANCE in escrow. XXXX XXXX XXXX - Letter stated payment would go to {$1400.00} on XXXX XXXX XXXX from previous monthly amount of {$1100.00} *Discovered their escrow include my yearly taxes and insurance doubled XXXX XXXX - made payment of {$1100.00}. invoice said {$1100.00} XXXX XXXX - Made payment of {$1400.00}. invoice said {$1400.00} I paid on phone with rep who said they would do an escrow review to resolve the issue with double tax/insurance on escrow . * T his is over payment of {$260.00} for XXXX XXXX XXXX - made payment of {$1100.00} XXXX . invoice said {$1400.00} XXXX XXXX - made payment over phone of {$1100.0 0} ( XXXX ? ) after several harassing phone calls to me about payment overdue discussed the issue with double tax/insurance in escrow. On phone for XXXX mins and then they disconnected me. Called back and was on phone for 45 mins spoke to XXXX and XXXX ( tax dept ) no number given. XXXX stated she could see the double escrow and it just needs to be removed. Told them I would be reporting the issue in 15 days if this is not properly resolved. XXXX XXXX - Called again to resolve the " overdue '' after I received letter in mail dated XX/XX/XXXX XXXX XXXX - made payment of {$1100.00 } ( XXXX ? ) invoice said {$1700.00}. XXXX XXXX - after several phone message to me from SLS I returned call. On phone for 30 minutes. They said they have not received payment for XXXX ! I once again asked if they had issues resolved and also what happen to my ( 2 ) XXXX payments. Was disconnected again. XXXX XXXX - Billing invoice for XXXX states I owe {$2900.00} which doubles what they continue to incorrectly bill me for my monthly invoices ( {$1400.00 } ). By my account they owe me : - {$1100.00} double XXXX payment - {$260.00} for over paying back in XXXX . TOTAL of {$1400.00}. They have been horrible to deal with from constant phone calls and messages at all times of the day/evening to their inability to resolve issues even after they agree the issue is theirs not mine. The extra money and funds they are holding is causing a financial hardship in my monthly budget. The time to have several lengthy phone conversations during my working hours is causing loss of work productivity that I should be compensated for.
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| 03/22/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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We received a notice from Specialized Loan Servicing in XX/XX/XXXX saying our HELOC was approved and we mailed in a signed form agreeing to the new HELOC terms. SLS sent another notice in XX/XX/XXXX, at a higher interest rate, which we signed and mailed in. SLS said the original agreement was not received. The second HELOC SLS said they received it two days late so they were unable to agree to the terms and the loan was due. We subsequently filed for a loan modification under the HARP program. Starting in XX/XX/XXXX we sent in the required documentation only to be told that additional documents were needed. We sent in the required documents only to be told that some were not received. We contacted our account manager and he suggested resending everything. We then faxed, emailed, and mailed all of the same documentation to their address. We made multiple calls to find the status of the loan and recently SLS said all documents were received and it was in review.
During this same time period we were having payments taken out with automatic monthly withdrawals, paying the interest payment plus a additional {$1000.00}. In XX/XX/XXXX SLS said they were stopping automatic payments per our request. We did not request a stop to the automatic payments. To continue making payments to SLS we used their website to make a payment to our account on XX/XX/XXXX in the amount of {$1100.00} which was accepted by XXXX. The following month we used the payment coupon form provided by SLS which was mailed monthly to us to send a payment to SLS. The payment was rejected and returned saying the loan had reached maturity date and they are unable to cash the check. We were attempting to keep the loan current while the loan modification was being made. Subsequently, SLS has been sending reports to credit agencies that we were delinquent in payments even though we made good faith payments to keep the loan current through the loan modification process. Concurrent with this process we were working with our bank to get a personal loan for {$100000.00} to pay off the loan to SLS in case the loan modification did not go through. Due to SLS making negative reports to the credit agencies the bank did not go through with the loan. We also made a payment to SLS on XX/XX/XXXX for the amount of {$2900.00} to keep the loan current, to date they have not cashed the check or sent any written correspondence.
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| 04/30/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I as paying an interest only mortgage with XXXX who sold the mortgage loan to Specialized Loan Servicing LLC. I called them in XX/XX/XXXX to request a XXXX fixed mortgage since the principle of my loan was {$50000.00} and it never decreased after paying 10 years. I was denied a modification because I had never missed a payment. I thought that was crazy so I resubmitted it. They began returning my payments which forced me to miss payments. I was so frustrated with calling there and being talked to like an XXXX I hired XXXX XXXX to help me. XXXX was able to work out a modification where I was in a 30 year fixed but they hurt my credit with the missed payments! I was now back to paying 30 years of interest as if I never paid the 10 years. I made my payments every month on time for 10 months then they sent me a statement with an additional {$110.00} charge added to my mortgage payment. I called and was told to fax in my problem and to send in my normal payment. I sent in my payment less the {$110.00} charge. I received a letter stating the {$110.00} was an error and would be corrected. When I received my statement for the next month they had not applied my payment, it was sitting in unapplied funds and they were requesting double the amount that I owe monthly. I called and was told my payment was not paid in full so it would not be applied. I explained that I did make my normal payment as instructed to do so but not the {$110.00} that was put on my account in error. So once again I only paid my normal payment for the month. This went on for 3 months. I thought their system would finally see I was not behind in my payments because the money was sitting there in unapplied funds but no such luck. I called in XXXX and they told me that since this all happened in XX/XX/XXXX there is nothing they can do. So I have a mortgage payment sitting in unapplied funds that will never be applied to my mortgage because they overcharged me {$110.00}. When I called in XXXX I was told I was 3 months behind when I have NEVER missed a payment. My statement shows I owe them over {$1500.00}. In XXXX I decided not to pay them to see if they would apply the mortgage payment that is sitting in unapplied funds. I feel they want to force me into a foreclosure. Since I just do n't have the money to hire XXXX again, I had just given up until an agency called XXXX XXXX suggested I contact your agency.
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| 12/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
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Web |
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Specialized Loan Servicing is the company : They cancelled my mortgage insurance on the loan that I pay to them on a monthly basis. They did not forewarn me of my policy being cancelled. Then they threaten to triple the rate on my new insurance that they have forced me to acquire as the company I was previously insured by did not meet their requirements for an A.M Best Rating of a B+ or better.
Can they do this? I pay my insurance and taxes through my mortgage payment on a monthly basis. The told me that they could do it according to an article 5 that was part of my supposed mortgage through their company. When I requested a copy of Article 5, they said that they couldnt provide it. When I told them that they had purchased my mortgage from another company, so my original policy was the one that they had to follow, their customer service agent told me that they didnt have to. She also refused to provide me with a copy of the home insurance policy with whom they have me presently covered. My previous policy expired on XX/XX/2023. They refused payment but happily accepted my mortgage payment that includes funding for taxes and home owners insurance. Nevertheless, they said on XX/XX/2023 that I could look for an insurance of my own selection but it had to have a B+ rating or better. Well, I have been calling and its not easy to find an insurance company in California with this type of rating who will take me on as a new client. So I called my mortgage company back and asked how long was the grace period that they were allowing me to find a new insurance? The agent told me 30 days on XX/XX/XXXX, but they refused to provide a written confirmation of a 30 day grace period. Anyway when I received their letter on XX/XX/XXXX stating that I needed to look for a new insurance policy or they were going to provide it for me, they refused to help me look for companies with A.B. RATING OF A B+ or better. I asked for their legal department representative and they told me they dont have one. Hmmma company that doesnt have a legal department and refuses to send me a copy of the homeowners insurance policy that they have chosen for me appears questionable at best. I said so if something happens and I need to file for coverage, with whom do I speak? They could not provide a name of a contact person. When I asked for a pay off quote to be sent to my home, that request was also denied.
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| 08/27/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Specialized Loan Servicing, LLC. is attempting to extort money from me to pay an alleged debt. I have tried privately to get a certified financial statement from their CEO or CFO, however my certified mail addressed to them gets a generic computerized response from a random " employee '' at their office. They use the mail to send threatening letters, claiming they have rights to sell my property if they consider me in default. After I brought my concerns to their attention that there appears to be an error with their claim, they took retaliatory action and transferred the account to another third party debt collector to take further malicious action against me and my property- again claiming they had rights to a foreclosure of my property. These third party debt collectors are conspiring to deprive me of my God-given rights to my property- they prey on consumers who do not have " business knowledge '' by sending documents with deceptive and fraudulent language you are not intended to comprehend, and is intending to be misleading, so they can get you to unknowingly abandon your property. I performed a securitization audit of the alleged account and came across the CUSIP report, detailing the value of the stock investment ( after Specialized Loan Servicing unlawfully sold the account to investors for profit ) and the value being in the millions, there does not appear to be ANY WAY I can be in any type of default or debt to them. They are GROSSLY and unjustly enriching themselves from the consumer 's lack of business sophistication to be able to spot the deceit in their documents and contracts. This corporation has already been sanctioned by the CFPB for the exact same type of fraud. It does not appear this has discouraged them from continuing to abuse consumers in collecting debts. I insist an investigation be brought unto Specialized Loan Servicing, LLC. and their partners XXXX XXXX, and XXXX XXXX XXXX XXXX XXXX. as to their business practices and specifically what policies they have instituted to prevent consumers from fraud and abusive debt collection practices. This corporation along with the other parties need to be stopped before any further harm can be done to myself or potentially millions of other consumers whose accounts these corporations may come into contact with.
Respectfully and honorably submitted by : XXXX XXXX XXXX, beneficiary, All Rights Reserved
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| 07/08/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XXXX Please process our following requests : 1 ) Specialized Loan Servicing to correct outstanding issues relating to misapplied monthly payments ( from XX/XX/XXXX to XX/XX/XXXX ) during loan transfer with past due balance of XXXX from XXXX XXXX XXXX 2 ) Correct misapplied payments of current payments after loan transfer 3 ) Remove all late fees relating to misapplied payments 4 ) Remove all late payments on our credit reports with all credit agencies from XXXX to XXXX 5 ) Stop excessive collection calls and mailing invalid delinquent notices 6 ) Correct Year to Date ( YTD ) XXXX and XXXX interest and principal paid for this account This is our 6th online complaint request to correct the misapplied payments relating to the above loan account transferred from XXXX XXXX XXXX, with an incorrect past due balance of XXXX. This debt is not valid. Monthly payments per loan were supposed to be applied as part principal and part interest. XXXX XXXX XXXX made some corrections as per their response letter dated XXXX and stated a few outstanding corrections that Specialized Loan Servicing must do. No payments have been missed before or after loan transfer. Our credit reports with the credit agencies have been corrected by XXXX XXXX XXXX and showed that all payments were current and made on time from XX/XX/XXXX to XX/XX/XXXX. The following payments related to this misapplication were : XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$230.00} applied as principal only XX/XX/XXXX {$220.00} applied as part principal and part interest XX/XX/XXXX {$240.00} applied as interest only I have attached the following supporting documentation relating to this issue : XXXX XXXX XXXX response letter dated XXXX showing corrections made to loan transcript and credit reporting agencies XXXX spreadsheet showing the XXXX XXXX XXXX corrections made and YTD interest and principal paid Bank statements payment activity showing all payments made from XXXX to XXXX. No payments were missed.
XXXX report showing XXXX XXXX XXXX and Specialized Loan Servicing showing payment history Sample of collection calls received from Specialized Loan Servicing Most recent delinquent notices received by mail dated XXXX List of previous online complaints filed to resolve this past due issue.
Please make the necessary corrections to our account and process our list of requests mentioned above. Thank you.
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| 06/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Back in XX/XX/XXXX my husband XXXX was laid off due to covid 19 and his company having to temporarily close. I applied and was approved for a forbearance plan with my mortgage company. Since that time I have been attempting to apply for mortgage assistance and having the missed payments added to the end on my loan. I have made over 20 phone calls to specialized loan servicing. At first I was told my application was complete and just waiting on a decision multiple times Then on XX/XX/XXXX XXXX I was told my application is to light and I need to resend. I was told it had to be scanned so I had to go out an buy a printer and scanner ( I spoke to XXXX at XXXX explained I live in NY and am under strict quarantine but he said that was the only way my application could be accepted ). So I did that and resent Then on XXXX at XXXX I spoke to XXXX who said everything was recieved and awaiting decision. Again on XX/XX/XXXX XXXX everything was accepted waiting on approval. Then on XXXX I was told they needed an original application that I must print and mail so I did that. On XX/XX/XXXX called at XXXX said application was received and now need pay stuns from XXXX since he is back at work. I sent pay stubs. XX/XX/XXXX XXXX said they need a months worth of pay stubs when XXXX was now back at work for a month told them I would send on XX/XX/XXXX which I did and its registered on website that 4 weeks worth of pay stubs have been received. Also on XX/XX/XXXX I was told I needed to provide disaster documentation and insurance company claims. I explained I was not part of a disaster and receved no insurance funds. I was told I had to write a letter starting such which I did and uploaded on XX/XX/XXXX. Now on XX/XX/XXXX I just called and spoke to XXXX at XXXX. Said I have to show proof I am not part of a disaster recovery and also additional pay stubs for one consecutative month. I explained they have all of this, She said she will submit application but will not be approved. I am so frustrated. This is becoming a full time job. My husband lost his job fir 3 months all I am asking for is to move the payment ffom XXXX to XXXX to end of loan and I will start making payments XX/XX/XXXX. What a terrible company to deal with absolutely no compassion and I am a XXXX XXXX XXXX. I work in a XXXX with XXXX XXXX XXXX each day and have to come home and fight with Specialized Loan Servicing
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| 03/11/2020 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I call Specialized Loan Servicing ( SLS ) to tell them of my intent to paydown the principle. The agent advised me to make the normal monthly payment of {$1400.00}. Review the account online and make a seperate payment to my principal, the agent walked me through the process of making a payment to principal.
On XX/XX/XXXX, I made the payment to principal in the amount of {$7400.00}. This payment was not a payoff but it was a direct payment to principal, with the intent to bring the principle down to XXXX, I would still have an Escrow payments and fees.
I reviewed my account on XX/XX/XXXX, and found that my payment was not applied to the principle. I called and spoke to another agent who reviewed the account and told me that my principal payment was applied to fees first then principal. I advised the agent that the previous agent I spoke with on the XXXX did not advise me of this and when I made the principal payment using their online system, I was not advised of this. In fact to make a seperate payment to fees was a different option and I did not use that option.
The agent submitted my complain/request, to have the funds applied to principle and requested that I call back sometime next week for the resolution.
1. As a consumer protection agency I feel you need to review the process and controls put in place by SLS. Their process in how they apply a principal payment is not transparent. First, their agents did not provide complete information when they had my account information. Second, their online payment systems did not provide correct information and mislead the consumer to believe that a principal payment would be applied to principle.
2. SLS has an open separate complaint with regard to the fees assessed by a different bank. It seems like the left hand doesn't know the right hand has an open pending CFPB complaint against the fees. The agent on today 's call advised me the fees were legitimate, how could she know? The fees were assessed by a different company and the CFPB complaint hasn't been resolved?
3. Complaint management : I made a complaint to the agent about how I was mislead and how I was not previously advised how my principal payment would be applied. The agent advised me that I would not receive anything in writing and I would need to call back. In my opinion, any UDAAP complaint should be responded to in writing.
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| 03/17/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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Web |
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XXXX XXXX XXXX line of credit of {$50000.00} with balloon payment due in XXXX, 2015. Requested modification of the loan to pay back principal plus interest. Completed all paperwork but was then transferred from the then current XXXX XXXX XXXX to SLS Loan Servicing. I completed the necessary paperwork again with SLS and they continued to indicate incomplete processing and duplicate requests for the same documents over and over one document at a time. This continued for the next 8 months. I was finally denied modification, but was encouraged to complete modification paperwork again. I then completed a third set of paperwork At no time during these 8 months was I ever told by any SLS representative that the loan was not eligible for modification. In the meantime, behind the scenes SLS had begun foreclosure proceedings as early as XXXX of 2015. I found that out when I was charged for an inspection of my property. I completed a third set of paperwork, SLS claimed it was incomplete and was denied. They then proceeded with foreclosure. My primary mortgage is with XXXX and has never been late. Also, during the time the line of credit was open, those payments were also never late. SLS has now marked my credit and has made it almost impossible for me to refinance the loan. Had I been told back in XXXX of 2015 that the loan was not eligible for modification, I may have been able to refinance the loan and would have avoided the unnecessary foreclosure proceedings that followed. They basically wasted my time all these months and accrued unnecessary interest. There are so many complaints out there against this servicer for similar improper procedures. In order for the problem to vanish, I had to withdraw the funds from my IRA to pay off the loan with interest and about {$3000.00} in foreclosure fees. I appeared at a foreclosure conference and the mediator in fact agreed these practices were unjust and ordered the attorney to adjust some of the fees. I was never contacted by counsel for the bank about foreclosure until the day I was served papers. The mediator was angered at the practices of SLS and the law firm and indicated that a reversal of interest could ensue. Now I am told that the dismissal of the foreclosure action can take another few months, even though the loan is fully paid. Someone has to stop SLS and protect consumers from these scamming tactics they employ.
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| 04/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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We were approved for a trial modification in XX/XX/XXXX with trial payments due for 3 months on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Each payment was sent certified and on time. We were then told the modification paperwork would be sent to us within 3 weeks. Despite several calls following up as to where the paperwork was as we hadn't received it in XXXX or XXXX, we were told to make " good faith payments '' on the first of the month. We paid these on time for XX/XX/XXXX-XX/XX/XXXX. We finally received the modification documents on XX/XX/XXXXXXXX by mail, but they had major print font errors in the deed of trust. Upon calling SLS, their service person faxed a corrected copy and I signed, notarized and mail it back the same day-XX/XX/XXXX in the envelope provided ( copy enclosed ) to SLS ' subsidiary-XXXX XXXX XXXX in XXXX, TX. I expected to receive a counter signed copy by an SLS representative within a week or two. After not receiving anything for 2 weeks, I started calling. I have spent over 2 hours on the phone, usually getting transferred 4-5 times and finding almost no one who has any idea when I will receive my counter signed copy back, but they keep asking for payments. They finally said in late XXXX call that my documents had been posted on their system on XX/XX/XXXX, but had no idea where they were in the process.
On one of my calls after being transferred 4-5 times, one rep said the bankruptcy court needed to approve the modification first, and when I told him that was incorrect, that my bankruptcy case was closed over 18 months ago and I had submitted the judges finally signed decree to SLS and XXXX XXXX XXXX multiple times proving that, he only argued with me and said he still needed approval. ( see judges signed order attached ) As of last week when I checked the Federal Pacer document tracking system, absolutely nothing had been filed since the case was closed ( and shouldn't have needed to be. ) On my last call I told them my local attorney has recommended that I not send any more payments until the counter-signed copy is received and also filed with our County Chancery Clerk 's office-which it had not been as of last week.
That didn't seem to phase them one bit and I've heard nothing at all in XXXX ( except a notice that they are required by law effective XX/XX/XXXX to send me a statement every month, which they have not done!
Help!!
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| 07/28/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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It was in XXXX of XXXX XXXX XXXX XXXX sold my Line of Credit to Specialized Loan Servicing.
At first it seemed ok but, when I tried to create an online account to make payments they also, told me ( and laughed at me ) my loan is in bankruptcy and I didnt know what I was talking about. So, I mailed them and their attorney copies of the plan. Then, after 2 months they finally acknowledge I am paying and sending regular statements, I find ... they have misapplied my payments beginning with XXXX, which was received by XXXX on XX/XX/XXXX, being that the loan was transferred on XX/XX/XXXX making the first payment due to SLS XXXX.
After months of endless phone calls, faxes, emails, and documents being mailed ... being told over and over on recorded phone calls we see the error and we will get it fixed, nothing changes. Nothing! XXXX XXXX would not help! In XX/XX/XXXX, I called XXXX XXXX again and that is when XXXX told me about Boss Law.
XXXX XXXX XXXX claims that service was transferred to XXXX on XX/XX/XXXX due for the XX/XX/XXXX payment. Also, that SLS is unable to comment on the servicing of the account that occurred with the prior servicer. Yet, they claim to know my payment was for XXXX when it was for XXXX! There is one reason they may claim an amount was due for XXXX of {$28.00} which XXXX did not receive until XX/XX/XXXX. But, that was forwarded to them, they have it in their records!
Once they even tried to claim it was the XX/XX/XXXX payment that was late, since it was the same payment amount.
Here is a simple history of what happened : XXXX - {$520.00} recd XX/XX/XXXX XXXX XXXX - {$520.00} recd XX/XX/XXXX XXXX + {$28.00} recd XX/XX/XXXX XXXX = {$540.00} XXXX - loan transfer XX/XX/XXXX to SLS XXXX - {$530.00} recd XX/XX/XXXX SLS XXXX - {$530.00} recd XX/XX/XXXX SLS + {$48.00} recd XX/XX/XXXX SLS = {$580.00} XXXX - {$530.00} recd XX/XX/XXXX SLS XXXX - {$540.00} recd XX/XX/XXXX SLS XXXX - {$520.00} recd XX/XX/XXXX SLS XXXX - {$500.00} recd XX/XX/XXXX SLS The reason for payments being in 2 payments is because I didnt always know the current amount due.
XXXX - {$500.00} recd XX/XX/XXXX SLS XXXX - {$500.00} recd XX/XX/XXXX SLS XXXX - {$490.00} recd XX/XX/XXXX SLS XXXX - {$480.00} recd XX/XX/XXXX SLS XXXX - {$440.00} recd XX/XX/XXXX SLS XXXX - {$450.00} recd XX/XX/XXXX SLS I will continue with this when I receive the statement for XX/XX/XXXX.
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| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My wife and I had a personal load from XXXX that was paid on time twice a month automatically taken out of my checking account.I received notice that they were closing there offices and my loan was going to be handled from another company which says to me that this debt was going to be bought from another company. All of the sudden this company shoes up in XXXX 0r 1XXXX can't remember the year but, my credit report stated that I had a loan totaling XXXXXXXX XXXX.But, in the last few years the info has been changed and updated. I have disputed this company twice and all of the sudden this is a Mortage loan in the amount of XXXX. The credit bureau ( XXXX ) has allowed them to update the info but info is missing and incomplete. I called XXXX on XX/XX/XXXX and the rep told me that my first dispute was not done correctly because information was not answered and left blank.I also wrote XXXX a XXXX credit letter 30 days before I called them stating that they need to provide to me all loan documentation that I signed my name to agreeing to this loan and that if I don't receive this info that this info must be removed. That information was not provided to me in 30 days and the information is still on my credit report.Let me say that I filed disputes with XXXX and XXXX XXXX and they removed this SPECIALIZED LOAN SERVICI info from my credit report and all the inaccurate info in 30 days.This tells me that there is something not right!
I have never had a Mortage loan in my life! The info sates that the loan Status Transferred, closed. So, if I owed you money and I did not pay then how is the loan transferred and closed and they are no loner reporting late payments.This Mortage fraudulent activity and needs to be investigated. I listted the account info from my credit report below.
I applied for a Mortage loan and was turned down because of this information on my credit report reports as a inacurate Mortage. Now how do I get that time back to shop for a loan and not have my credit report ding me for hard inquires.Some one needs to pay! Can I sue?
Account name SPECIALIZED LOAN SERVICI Account number XXXX Account type Mortgage Responsibility Joint with XXXX XXXX Date opened XX/XX/XXXX Status Transferred, closed.
Status updated XX/XX/XXXX Balance - Balance updated - Recent payment - Monthly payment {$0.00} Original balance {$18000.00} Highest balance {$0.00} Terms NA
|
| 02/23/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
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|
Web |
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I purchased my residence in XXXX. My first mortgage was with XXXX and the second mortgage was with XXXX as well. XXXX purchased the HELOC from XXXX XXXX XXXX, who had purchased it from XXXX. I then fell behind on the payments to my HELOC in XX/XX/XXXX or XX/XX/XXXX. Specialized Loan Servicing , LLC, who was servicing the loan on behalf of XXXX sent a me a pre-approved package for a loan modification dated XXXX XXXX, XXXX. The instructions stated that if I agreed with the terms, I should sign and mail in the agreement along with a payment. I signed the XX/XX/XXXX agreement on XXXX/XXXX/XXXX and sent in to SLS along with a cashier 's check for XXXX. Thereafter I noticed a vague term in paragraph XXXX of the agreement. I then contacted SLS about the vague term ( no indication of what will happen after 17 years, what the balloon payment would be at the end, amount of payment, etc ). SLS told me that they would send an updated agreement. SLS followed up by sending me a letter dated XXXX/XXXX/XXXX with an updated paragraph XXXX and then followed up with a revised agreement. I was making payments as per the terms of the first agreement I signed. I waited for my loan modification to be processed but I received no word from SLS. I contacted SLS XX/XX/XXXX regarding the status of my loan modification. They had no word still. On XX/XX/XXXX I received another pre-approved HELOC loan mod agreement asking me to sign and send back with payment. I again contacted SLS and they told me that if I sign this new agreement, it would supersede the agreement I had already signed and all the payments I had been making would apply to this new agreement and that I would not have to send in a new check. So I signed the enclosed acknowledgment and sent it back to SLS. Even after this, I heard nothing back from SLS regarding my loan modification. I have called SLS more than 150 times regarding my loan mod. They do n't know what has happened to my loan modification even though I have been making payments as they asked.
Again in or about XXXX SLS sent yet another loan mod agreement ( proposal ) which does n't reduce the principal or the payments. When I contacted SLS they told me that they no longer have a loan modification program to offer me even though I signed and sent back the agreement and made payments on the agreement. Now I am facing the real possibility of a foreclosure.
|
| 11/02/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I initiated a payment in the amount of {$570.00} to Specialized Loan Servicing ( SLS ). The payment was sent electronically from XXXX to SLS. I pay the same way every month.
I checked the SLS website to budget for my XX/XX/XXXX payment and it showed the payment was past due I contacted SLS on XX/XX/XXXX and spoke with XXXX, XXXX. He told me to email proof of payment to customer service and the ticket could not be resolved until XX/XX/XXXX.
I contacted XXXX and they sent me proof of payment, with trace numbers and the date the money was cleared by the SLS XXXX XXXX - XX/XX/XXXX.
I sent the XXXX letter with the details, proof of the {$570.00} deduction from my checking account to XXXX On XX/XX/XXXX I spoke with XXXX, XXXX, and he said they were having trouble posting payments. I asked for a supervisor and was transferred to a voicemail that could not accept messages. I faxed a letter with proof of payment to XXXX, the fax for disputes provided on the SLS website On XX/XX/XXXX I spoke with supervisor XXXX XXXX. He saw the proof of payment attached to my account records. He said he would forward to the cash correction department and flag my account not to report negative information to the credit bureau XX/XX/XXXX I sent another fax to XXXX with proof of payment XX/XX/XXXX I received another collection call. They wanted me to make another payment for XX/XX/XXXXand my XX/XX/XXXX payment.
XX/XX/XXXX I sent a certified letter using the CFPB Error Resolution Notice under 12 C.F.R. XXXX to XXXX. XXXX XXXX XXXX, CO XXXX XX/XX/XXXX, I decided to make the XX/XX/XXXX payment again and the XX/XX/XXXX payment while the error resolution process continued. I paid {$1200.00} using the one-time payment link on their website, run by Official Payments.
XX/XX/XXXX, none of the payments are posted to my account and they continue to charge late fees. The error resolution date of XX/XX/XXXX has passed.
I have paid the XX/XX/XXXX payment twice and the XX/XX/XXXX payment electronically, all with proof of payment from financial institutions. A total of {$1700.00}. I can not get anyone to acknowledge, respond or correct this issue. I continue to get collection calls.
May concern is if this continues it will lead to ruined credit and foreclosure. I need someone to contact a person who can review the proof of payment and apply the payments I have made
|
| 01/19/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
This loan was transferred from XXXX XXXX XXXX XXXX XXXX ( XXXX ) to Specialized Loan Servicing ( SLS ) effective XX/XX/XXXX. The onboarding process has been a series of errors with no resolution.
XX/XX/XXXX : Made XX/XX/XXXX payment to XXXX via automated phone system.
XX/XX/XXXX : Received notice of servicing transfer from XXXX effective XX/XX/XXXX.
XX/XX/XXXX : Called SLS to make payment for XX/XX/XXXX. They said the account was still onboarding from XXXX so they could not accept a payment yet.
XX/XX/XXXX : First monthly statement from XXXX. XXXX was full of errors. Monthly payment amount was incorrect. Also showed a past due amount even though we were up to date with all payments to XXXX through XX/XX/XXXX.
XX/XX/XXXX : Called SLS to discuss statement errors and make XX/XX/XXXX & XX/XX/XXXX payments. The two customer service reps I spoke to could not explain why XX/XX/XXXX XXXX payment was not applied. They could not explain why our monthly payment amount was incorrect. They kept putting me on hold, but each time they said they could not correct the account. While on the call, I emailed SLS a bank statement as proof of XX/XX/XXXX payment to XXXX. Then I made payment with the customer service rep for XX/XX/XXXX & XX/XX/XXXX. The customer service rep said she submitted requests to have our account researched and corrected. The call lasted over 90 minutes.
XX/XX/XXXX : Called SLS to follow up. They said the proof of XX/XX/XXXX payment to XXXX was noted in our account and that the Cashier Dept. was still working on updating and correcting our account to reflect all payments received.
XX/XX/XXXX : Monthly statement ( received on XX/XX/XXXX ) showed a past due amount even though we had paid our account up to date through XX/XX/XXXX.
XX/XX/XXXX : Called SLS again to follow up. Transferred to Escalation Dept. The rep said the errors have been corrected in their system. The rep said a request will be sent to correct the account by applying the payments to show we have paid through XX/XX/XXXX. She said I can check back again after 5 business days. I requested contact info to complain about this process. She gave me a SLS XXXX XXXX XXXX in XXXX, CO.
It is unacceptable for it to take so long for our account to be corrected. We are very concerned that XXXX will incorrectly report negative info to the credit bureaus and damage our credit rating.
|
| 07/24/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Complaint Addition/update : This is a response to SLS 's request 60 days to respond to my complaint COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE Trouble during payment process. I am requesting an immediate response to questions I started asking in XXXX of XXXX and ongoing errors SLS refuses to correct. SLS must correct negative credit until this matter is resolved. I have been told I can get no credit until 14 months after said negative has been brought current.
This is a request for SLS immediately : 1- mail me a copy of a letter they have or will immediately send to all 3 credit reporting agencies requesting all negative credit be removed from my report.
2-mail me a second letter agreeing to halt all future negative reports to the credit bureaus because or until SLS states did or did not take my XX/XX/XXXX payment to cover escrow shortage spreads of high as {$17000.00} to {$12000.00} with knowledge SLS had not moved the last funds to escrow correct it's error in reducing my mortgage payment and the XX/XX/XXXX analysis showing the corrected escrow shortage was less..
3- SLS is to send me a letter stating SLS did or did spread the above inaccurate escrow shortages which were higher than that of the XX/XX/XXXX analysis showed {$10000.00} is the figure SLS should have spread.
4-SLS did or did not double/increase my modification payment effective XX/XX/XXXX to correct at shortage of more than {$19000.00} due to SLS 's reduction of my modification payment XX/XX/XXXX without just cause, failing to verify escrow payments with taxing authorities, my insurance company nor XXXX XXXX who had set the original payment.
5-XX/XX/XXXX XXXX transferred {$2200.00} of escrow to SLS with the loan in XXXX, please explain why SLS refunded {$1400.00} of said escrow to the borrower in XXXX and told the borrower SLS required a minimum of {$2800.00} in excess escrow be kept in his account.
.6-SLS 's response to my previous complaint stated the XX/XX/XXXX payment was due at time of transfer which is not true. Please provide the date my XX/XX/XXXX payment was received and verify did XXXX XXXX transferred the loan XXXX of XXXX with loan payment being automatically withdrawn from the borrower 's account the first of every month until XXXX of XXXX when SLS doubled my payment.
7- send the information on contact information on the owner of the loan
|
| 12/10/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/XXXX XXXX XXXX XXXX sold my home equity line loan to XXXX XXXX XXXX.
I made my XX/XX/XXXX payment to XXXX XXXX XXXX although Specialized Loan Servicing ( " SLS '' ) had started covering the loan. ( Copy of payment confirmation of {$38.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX received Mortgage Statement from SLS showing payment amount due of {$76.00}. On XX/XX/XXXX payment made to SLS in the amount {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$38.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$28.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX Bank attached. ) On XX/XX/XXXX, received Mortgage Statement from SLS showing payment amount due of {$66.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) On XX/XX/XXXX, received Mortgage XXXX from SLS showing payment amount due of {$56.00}. On XX/XX/XXXX payment made to SLS in the amount of {$48.00}. ( Copy of payment confirmation of {$48.00} attached from XXXX XXXX attached. ) Received on XX/XX/XXXX Mortgage Statement from SLS showing payment due for XX/XX/XXXX {$46.00}.
In each statement received from SLS shows the monthly payment due is {$38.00}. Each statement does not show the additional {$10.00} going towards the principal.
I have contacted SLS customer service at least three times in regards to these errors and they have told me they were changing their software to reflect the correct information. I contacted them today and they told me that I my next payment would not be due until XX/XX/XXXX. However when I went on line to check payment activities on my account none of my {$48.00} payment are shown, in fact, the payment due on XX/XX/XXXX shows a past due amount of {$36.00} with the total amount due of {$74.00} which includes my monthly payment of {$38.00}.
I am very frustrated, how do I know if the correct amount of interest paid to SLS will be correct for my Federal Income tax return.
|
| 02/04/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
Older American, Servicemember |
|
Specialized Loan Servicing is resposible giving credit report late payments from XX/XX/XXXX on a new loan closed in XX/XX/XXXX FIRST PAYMENT DUE XX/XX/XXXX MADE XX/XX/XXXX NOT DUE UNTIL THE 16 OF EACH MONTH XXXX PAYMENT MADE XX/XX/XXXX PAYMENT MADE LOAN TRANSFERED TO SLS XX/XX/XXXX FROM LOAN CARE.Five seperate loan # had been supplied i have given copies with my complaint.Along with my call record JUST ONE OF MANY.Showing how upset i was that i could not get a normal statement.
Now i just ran my credit to see that because of LOAN CARE AND SLS refusing to give a payment method I MADE DOUBLE PAYMENTS IN XX/XX/XXXX IT SHOWS THREE PAYMENTS SLS ONLY REFUNDED ONE PAYMENT IN XXXX LOAN CARE TOOK DOUBLE PAYMENTS FROM XX/XX/XXXX TO XX/XX/XXXX HOLDING THE PAYMENT NO LETTER SENT SAYING IT WAS INCORRECT SLS REFUSING TO ANSWER SENDING THE LETTER I GAVE A COPY THEY WERE REVIEWING... XXXX MO FOR THIS COMPANY NO ANSWERS REFUSES TO MAKE ANY DOCUMENTS AVAIABLE. LOOK AT WHAT I HAVE PROVIDED TAX STATEMENT WRONG FOR XXXX I HAVE SO MUCH MORE TO SUPPLY ... THIS IS DONE WITH MALACE AND FULL INTENT TO MISLEAD WITH HOPES OF PUTTING BORROWERS IN RISK OF FORECLOUSER AT FIRST I GAVE THEM THE BENIFIT OF THE DOUBT,,, NOW THREE YEARS LATER WITH NEW HARRASMENT EVERY MONTH FROM THIS COMPANY I CAN SAY THE REFUSAL TO SUPPLY INFORMATION ALONG WITH THE LETTERS TO DEMAND MONEY THAT IS NOT DUE, EVEN SENDING INCORRECT INFORMATION TO THE CREDIT BUREAU I HAVE PROVIDED MY PAYMENT HISTORY FROM MY BANK I HAVE NEVER BEEN LATE EVER. TO DAMAGE ME HAS BEEN ALMOST EVERY MONTH .EITHER SENDING LETTERS DEMANDING INSURANCE WHEN THE BINDER WAS SENT TO THEM IN ESCROW..PRETENDING THEY DID NOT HAVE IT .EVEN CALLING THIS PROPERTY A CONDO WHEN THE APPRAISAL SPELLS IT OUT .RESIDENTIAL FOUR PLEX FOUR SINGLE FAMILY HOMES ON A LOT IN A RESIDENTIAL NEIGHBORHOOD OF THE SAME .SMALL INCOME PROPERTY CONFORMING EACH HOUSE SEPERATE METERS PARKING YARDS STUCCO EXTERIOR RAISED FOUNDATIONS LAUNDRY ROOMS IN EACH HOUSE.GARAGES NOW THE SLS PEOPLE HAVE DAMAGED ME BEYOND WHAT I CAN EVEN SAY ... ..I NEVER IN MY LIFE TIME HAD A MORTAGE LATE OR HOME LOAN LATE ... ..IT HAS BEEN THERE SINCE I TOOK LOAN I JUST RAN MY CREDIT I SENT A COPY .THERE IS NO WAY TO DEAL WITH THIS COMPANY I HAVE PHONE CALL RECORDS ON HOLD FOR HOURS FAXES UP TO 45 PAGES AT A TIME LETTERS I CANT TELL YOU HOW MANY SPECIALIZED LOAN SERVICER IS DANGEROUS
|
| 05/14/2016 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
This company recently purchased my XXXX mortgage. Was in contact for a month or more regarding my intent to refinance from an old XXXX to XXXX loan. At the last moment, they added the payoff to the loan as a " monthly payment '' to XXXX causing my debt ratio to go XXXX %. My credit score averages around XXXX. They lied saying they did not report it. XXXX confirmed that they did. No help at all with customer service and rude on top of that. Fortunately, the refi went through but the rest of my credit is locked down due to this entry which every banker, loan officer and XXXX rep has said they have never seen done before. Account showed to be current with XXXX but still posted the {$83000.00} balance as a payment due. The refi closed on XXXX XXXX, 2016. The funds were distributed XXXX XXXX. The company, Specialized Loan Services, apparently does n't have the capabilities to have the funds wired so their check had to be overnighted. I called them on XXXX XXXX to confirm receipt. Their automated system advised me that they received my payment on XXXX XXXX in the amount of {$340.00} ( the usual monthly payment ). This indicates to me that someone decided to enter the {$83000.00} and not just a " system '' procedure as they tried to tell me. I confirmed with an account rep that the entire balance had been received and the loan paid in full. However, when I asked when I could expect the ridiculous credit report entry to be removed I was informed that they only file with the credit bureaus on the XXXX of every month and that they would not remove the {$83000.00} until XXXX XXXX. In other words, they have their money but the still believe they should be able to lock down my credit until XXXX XXXX. This company has been rude, impossible to deal with and judging by their google entries have been practicing this way for some time. Articles entitled " SLS scam '' and such are prevalent. All I want is for them to remove the ridiculous INTENTIONAL entry made on my credit report so that I may continue my financial activities. They are paid in full. I can not even obtain a gas credit card at the moment because of my XXXX % debt ratio due to their dirty entry despite my high credit score. This is unfair and should be able to be corrected with a phone call or simple report to XXXX. And they are rudely refusing to even entertain the thought. Please help me.
|
| 06/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We fell a few months behind on our mortgage due to a temporary hardship. That hardship was resolved in late XX/XX/XXXX. On XX/XX/XXXX, I called our servicer, Specialized Loan Servicing ( SLS ), to make a payment to cover the past due amount and catch up. The representative told me that the amount due to catch up was {$3400.00}. The representative helpfully scheduled a payment for that amount for XX/XX/XXXX and made no mention of anything being amiss. I received a confirmation email and confirmation number. On XXXX, I received another email saying the payment was completed. I checked my mortgage account online, and I saw that that amount was applied to the balance due on the loan, and I assumed everything was fine. SLS also withdrew the {$3400.00} payment from my checking account at that time.
However, on XX/XX/XXXX, I received a message via SLS 's secure messaging system that my payment was being returned due to my loan being in foreclosure. That was the first time I was made aware of any foreclosure. I replied to the message using the secure messaging system and explained how I was told on XXXX that the payment of {$3400.00} would cover the past due amount and I expected them to follow through on their word. I received a reply on XX/XX/XXXX that basically said the same thing as the XX/XX/XXXX message. In the meantime, I called SLS on XX/XX/XXXX and spoke to a representative who was unable or unwilling to help me. He scheduled a return call with a supervisor for between XXXX and noon on XX/XX/XXXX. I arranged my work schedule so I would be available at that time, and I never received a call. I then sent SLS another message later in the day on XX/XX/XXXX asking for the direct number of a supervisor. I didn't receive a reply until XX/XX/XXXX, which said a supervisor would reach out to me in the next 24-48 hours. That time frame has now passed, and I still haven't received a call.
SLS obviously made a mistake, they are unwilling to correct it, and they are unwilling to escalate the matter to someone who can correct it. They have yet to return the {$3400.00} payment. I expect them to honor the figure of {$3400.00} as explained to me on XX/XX/XXXX and apply my payment to the loan. They record all phone conversations, so none of this information should be in dispute. I also have copies of the confirmation emails and other communications.
|
| 01/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
When the pandemic started SLS put me in forbearance without my permission, only they took me off of my autopay a month before they put me in forbearance causing me to be late on a payment. I got a notice in the mail about being late for a payment, so I called and there was a voice recording that said " if you got a late notice ignore it - it is standard procedure. '' So, I ignore it. I didn't want the forbearance, they wouldn't take me out of forbearance so I just lived with the fact that I would be a few months behind on paying my mortgage because the customer service people genuinely have no clue what to do. They have no idea what's going on ( high turnover rate, maybe? ) Flash forward and they are reporting late on my credit. I call and try to explain that THEY took me off of my autopay and that this is THEIR fault. The woman I talked to was unkind, unhelpful, and ended up pushing me into a repayment plan. This is my first home, and I was scared to be late on a payment ( I am not late on ANY bills! ) so I agree to the repayment plan. I believe she entered my information in incorrectly because for months nothing was coming out and they were reporting to my credit the ENTIRE TIME.
I called and got a male who was literally laughing at me and acting like I was overreacting about the fact that I wasn't able to pay my mortgage. Then my husband calls and gets a nice person ( who has no idea whats going on ) and they set up yet another repayment plan. That worked until the last few months of the year. So I call in XXXX because the XXXX payment didn't come out and decide to spend my savings paying the rest of this godforsaken repayment plan off. The customer service person was nice but uninformed and made things more confusing than they originally were. She told me the money had to be applied directly to repayment plan and not my mortgage or else I would continue to show as late and STILL put it in incorrectly. So now I have a XXXX credit on my account and still am showing late on my repayment plan.
They are so difficult to deal with, they have ruined my credit, they are incompetent and they don't deserve to be in business anymore. Go look at their XXXX reviews. They are an awful company. It is insane that you have to refinance to change who handles your mortgage, especially when a company just does WHATEVER they want with your loan.
|
| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We recently decided to refinance our home with our credit union after trying for over a year to remove our PMI with our current mortgage company. The agent that is helping us at the credit union contacted us on XX/XX/XXXX stating that our current mortgage company ( Specialized Loan Servicing ) reported on our credit that we're in a deferment and we'd need to be current on payments to proceed. Our credit report it is showing our last payment we made was XX/XX/XXXX. We have never requested assistance nor have we ever been late on our monthly payments. I contacted SLS on XX/XX/XXXX and they said they'd send an email stating that we are current on our loan and never requested the deferment. After waiting several days with no email, I contacted them back XXXX on XX/XX/XXXX XXXX. I was told we'd have an email no later than Monday XX/XX/XXXX. We never received the requested email so I contacted them back on XX/XX/XXXX. Due to heavy call volume, I was forced to do a call back for a later time. I got a return call on XX/XX/XXXX and was transferred to a relationship manager for resolution. XXXX stated that they do not send emails however, an official letter could be mailed to me stating that we aren't in a deferment and also that he was sending something to the credit report to be updated. We received two letters Saturday, XX/XX/XXXX from our mortgage company. The first letter stating that they have received our documentation as part of our request for mortgage assistance but they need more information and the second stating our account has been transferred to the customer resolution department due to potential or existing delinquency. Both letters also state that they are required by Federal law to advise us that this communication is from a debt collector. Again, we have never been late in our payments and have never requested any assistance. We've been battling this company for several months now to remove our PMI. They finally sent an appraiser to our house in XXXX and even followed up with a phone call stating it would take 30-90 days to review. I never heard anything back and every time I call customer service, nobody can help me. I was even told that I couldn't speak to a supervisor and was hung up on. I have spent countless hours trying to get resolution with this company. The false reporting to our credit was our bottom line.
|
| 09/17/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I refinanced my Mortgage with XXXX XXXX XXXX. Soon after, the mortgage and the home equity loan were both either sold to or turned over to SLS ( Specialized Loan Servicing ) to servicing.
They have proven to be totally incompetent. I have called them on numerous occasions to complain about accuracy of statements and receiving multiple statements per month, each with different information.
I called them again this morning, pretty upset, that I currently have XXXX separate statements from SLS for my Home Equity Loan.
Here is a recap of the current XXXX statements I have from SLSAll XXXX state a due date of XXXX/XXXXDated XXXX : ( Why am I getting a statement a full two months before it is due? ) Amount due XXXX : {$50.00} Late fee if not paid by XXXX $ XXXXXXXXDated XXXX : Amount due XXXX : {$50.00} Late fee if not paid by XXXX : $ XXXXXXXXDated XXXX : ( apparently I have a credit? ) Amount due XXXX : $ XXXX Late fee if not paid by XXXX : {$2.00} ( why would there be a late fee or a due date if I have a credit?
Dated XXXX : Amount due XXXX : {$50.00} Late fee if paid after XXXX : $ XXXXXXXXAs you can see, XXXX different statement dates, all say due on XXXX, yet all XXXX provide conflicting information.
This is absurd. I do not trust these people with my money.
I would like to know:1.
Does XXXX XXXX XXXX still own the loan, or was it sold to SLS? XXXX XXXX XXXX tells me they sold it. SLS tells me they do not own it, are only servicing it.
2.
I put my trust in XXXX XXXX XXXX. I do not have any trust in SLS. I do not want them handling my money because they do so in such an irresponsible manner. If, indeed, they only service the loan - how can I have the servicing transferred to another company?
3.
What is SLS? Are they are servicing company? A bank? A debt collection agency? I am told different things by SLS, depending on who I speak to. On the back of their monthly statement it says " This communication is from a debt collector '' I hate to think that my mortgage and home equity loan are both owned by a debt collection agency? How can that be, when it was financed by XXXX XXXX XXXX and it has never been paid late?
4.
What can I do to ensure they fix the problem of multiple monthly statements, each containing different payment information?
5.
Mostly, what can I do to rid myself of SLS?
Thank you, XXXX XXXX.
|
| 07/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I obtained a loan during the first financial crisis in 2007 for my first mortgage. It was a predatory loan, I was told I needed a primary loan ( 1st ) and a line of credit ( 2nd ) for 100 % financing option. I had the loan since 2007 with no issues. Although I know this was a predatory loan with an super high interest rate, I wanted to keep to my commitment and agreement so I did not challenge any of the circumstances. The loan was sold off several times until I was in the hands of Specialized Loan Servicing. I received a notice from Specialized Loan Servicing that my payments will be going from interest only to principal & Interest and that they wanted me to sign a " modification '' so I can only be on interest only. I thought this was only beneficial to Specialized Loan Servicing and after 10 years of paying Interest only as agreed, I was excited to see my principle go down so I declined this offer they Specialized Loan Servicing Sent to my house almost every week. ( They were sending me certify mail with A Pre Approval almost every week ). I received a credit notice from my bank for a negative credit inquiry which was shocking. Specialized Loan Servicing reported to the Credit Agency. I have never had a late payment my whole adult life and now all of the sudden I had 31 which was mind blowing. My credit was ruined. I called Specialized Loan Servicing and was told essentially that this was due to me not signing the modification. I asked for help and was diverted from any type of assistance that would help me. I asked for the original documents I signed so i can review the terms or have an attorney review them and til this day I have received nothing. I pleaded for direct help over and over again with someone in leadership who can help me and was denied. I offered to show bank Statements with proof of payments made to them and was not helped. I asked more then a dozen times to speak to a manager who can help me. I wanted to meet my obligation for my debt and get a clear understanding of what was and has happened and was denied this bare ask from Specialized Loan Servicing.
This was an extreme retaliatory doing by Specialized Loan Servicing for not taking the offer they gave me in paying interest only to principle & Interest payments. They ruined my credit and attached 31 late payments to my credit report. Please Help Me!
|
| 07/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
Because of an extended period of unemployment ( without unemployment benefits ), I requested a Loan Modification in regard to my first mortgage on my residence of fifteen years. I responded with a complete application and documents as requested by Specialized Loan Servicing ( " SLS '' ). Subsequently, extended periods of time took place in which I would not get a response from SLS. Over a year ago, I was informed that they were missing just a few documents including an authorization to release my Federal Tax Return Transcript, pay stubs for my wife 's XXXX income and confirmation of my consulting agreement with a XXXX XXXX XXXX in XXXX California. Despite the fact that I had submitted these documents in prior submissions, I repeated the task by fax, XXXX and USPS methods. Once again, extended periods of time passed without hearing from SLS. Finally, I received a communication from SLS indicating that they were unable to evaluate the dozen or so programs available for Loan Modification or relief for homeowners who fell behind in their mortgage obligations. Following this startling event, I began copying my correspondence with SLS to local, State and Federal Agencies to raise the concern that I was not being given consideration in a good-faith manner. In a effort to respond without further challenging their system, I have resubmitted a complete application for consideration in response to their request. I have been repeatedly told that while my home was in foreclosure, there was no sale date set which implied to me that they would await the submission of the new application to evaluate these potential programs before proceeding with any further action. Much to my surprise, ten days ago, I received a notification that my home was being auctioned off at XXXX on XXXX XXXX, 2015 which is ten days from this date. You can imagine how startled we were to being told that 15 years of memories are going to be stripped from us -- -family birthday parites, graduation celebrations, the passing of our beloved dog, XXXX , the highs and lows any family goes through. In a wink of an eye, we can be homeless at age XXXX, without anywhere to turn in spite of trying continuously being responsible citizens to seek a solution to a troubling situation. I have now reviewed SLS 's history on the internet and find others have had the similar fate!!!
|
| 02/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Dear commissioner below is a carbon copy of the second letter we sent to our lender requesting help. We were told they were foreclosing on our property and we need your help.
To : Specialize Loan Servicing Re : Loan number XXXX Via : Fax XXXX Date : XX/XX/2020 From : XXXX and XXXX XXXX XXXX Please see the attached hardship mortgage application for a forbearance agreement or for a residential workout program. We previously sent you a letter regarding my wife and I health problems due to sickness and old age. We have always paid our mortgage payment and have never been late for the past 15 plus years. We have recently moved in with family members until we can either sell our house or if unable to sell we are going to have a family member come live with us and occupy our home again.
On Friday XX/XX/2020 we contacted your office and spoke to XXXX regarding our current situation and asked for solutions because our hardship is due to old age and sickness. XXXX was very clear that your company would not work with us and you were planning to foreclosure on our house. XXXX advised us because we previously did a modification agreement to lower our payment that no options were possible and she discourage me to not apply for the mortgage workout application.
Because my wife and I have been hospitalized over the past few months we asked you in a written letter to communicate with our son XXXX XXXX and we provided you his phone number and address. However you continued to send all correspondence to our property address in which no one is living there currently and we put the property on the market for sale.
We are requesting that you do not put our house on the market to foreclose on us it will make it difficult to sell the property. We would also like you to send us a short sale package we lived in a subdivision in which it has been many years since a property sold in our area. When I spoke to XXXX I had my son added to my loan as an authorized person to talk on my wife and I behalf.
Please mail the financial hardship package to XXXX XXXX XXXX XXXX, VA XXXX or email to XXXX. We authorize you to speak to our son XXXX XXXX to discuss any and all questions at XXXX.
The realtor that is handling the sale of the property is XXXX XXXX ( XXXX XXXX XXXX ) her phone number is XXXX.
Cc : The Federal Consumer Complaint Division
|
| 05/02/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
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Hi.
My name is XXXX XXXX. My jointly owned property in XXXX XXXX, Maryland, for which I have Court ordered possession, is scheduled for auction sale on XX/XX/XXXX because my ex-husband, XXXX XXXX, has defaulted on the first mortgage. He also has defaulted on the second mortgage, a HELOC that was with XXXX XXXX XXXX and was released by them to Specialized Loan Servicing ( SLS ) to collect the debt.
In XXXX of XXXX, my ex-husband provided third party authorization for me to work with Specialized Loan Servicing on his HELOC. XXXXXXXX XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX have foreclosed on the property.
A judge permitted me to attempt to refinance the home and I now have an approval letter to do just that IF the two mortgages can be settled for the amount of my refinance loan - two loans combined into one loan. The HELOC was released by XXXX XXXX XXXXXXXX to SLS in XXXX and my ex-husband, XXXX XXXX, would pay but now he is three months behind.
SLS keeps asking for a Mortgage Assistance Application to be filled out by my ex-husband, the loan holder for them to consider my settlement offer that I emailed to their XXXX email address on XX/XX/XXXX. XXXX refuses to fill the application out. Time is running out for me. Since the home is foreclosed on and set for an auction sale, SLS does not have the collateral of the home and is likely to not receive funds towards the almost {$65000.00} owed.
I need a statement from SLS that they agree with my offer so that I can close on my refinance loan. I can never speak with a supervisor in spite of repeated requests for a call back. No one can state whether someone in XXXX has reviewed my settlement for consideration. No one calls me back. No one at SLS cares and everyone gives rote answers. SLS states that I must send a copy of a bank statement showing the funds in a bank account for the amount of the settlement as well. That simply is not possible since they will be paid by the refinance company who will not refinance unless they have statements from the mortgage company that they accept my settlement offer and will release the lien at close of the refinance loan upon receiving payment.
There absolutely should be an accommodation for these situations of a contentious divorce with non-compliance and lack of cooperation of the loan holder on a jointly owned property.
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| 06/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We were approaching 80 % of o ur LTV thr ough XXXX , our previous mortgage company, which told us through their amortization schedule that at {$190000.00} we would be at 79.9603 % and under the 80 % required to drop PMI. Around XXXX of XXXX our mortgage was bought out by Specialized Loan Servicing. Alth ough we have been paying ahead of schedule, they have never sent us an amortization schedule even after we have requested it. On XXXX XXXX , XXXX we inquired about the removal of PMI for our mortgage, since on XXXX XXXX we paid down our mortgage to {$190000.00} and below 80 % of our LTV wh ich XXXX Mortgage and XXXX agreed was our init ial LTV rati o. Whe n SLS ( Specialized Loan Servicing ) too k over our mortgage they never sent us an amortization schedule. After receiving the email they claimed that we were not at 80 % and needed to prove our house had not lowered in value by signing papers to have SLS charge for a BPO/Appraisal for up to {$800.00}. They then told us we were not at 8 0 % LTV because instead of using the original house appraised value or the sale price they claim and are continuing to claim that they are allowed to use the original loan amount as their LTV base number. The appraisal price was {$240000.00}. The sale price was {$230000.00}. The original loan amount was {$220000.00}. We paid 5 % down on the house and SLS is not including that into their calculations for LTV. This is elementary math. How can a mortgage company run with em ployees that can not do elementary math. They have since charged us 3 months worth of PMI at {$88.00} per month claiming that we are not eligible to remove our PMI. We have since sent another email on XXXX XXXX , again asking for PMI removal. They did not respond, when called later they claimed that they assumed the " issue was closed ''. On XXXX XXXX , we provided evidence through a fax, that we have met all requirements necessary from our mortgage company to remove PMI, we also included a real estate market comparative analysis/BPO that our house has not only maintained its value but increased in value by 8.5 %. They did not respond. Again we followed with a phone call and they continue to argue that we are not at 80 % but believe we are at 82 %. Our current loan balance is {$180000.00} or 79.71 % of the original sale price of {$230000.00}
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| 03/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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I'm contacting you in regards to my mortgage company. There name is Specialized Loan Servicing LLC-NMLS ID Main XXXX ; NMLS ID Branch XXXX ; NMLS ID Branch XXXX. The issue is that there was forced placed insurance put on my account and I was never aware of that happening so I didn't know that there was a escrow change which made my monthly bill go higher. I was only sending in my monthly mortgage payments not aware that there was a escrow account put on the account and I was supposed to send in more. Because of this, my husband and I were reported late to the credit bureau every month between XX/XX/2019 to XX/XX/2019 XXXX XX/XX/2019, XX/XX/2019, XX/XX/2019, XX/XX/2019, XX/XX/2019, and XXXX XXXX some reason they didn't report XX/XX/2019 as being late and if we were actually late, which we weren't because we were making payments for our mortgage every month, then they wouldn't have skipped XX/XX/2019 XXXX. This has affected our credit scores significantly ( my husband 's credit was immaculate, but then his score dropped down over XXXX points less because of this situation with the mortgage company ). We have now sent in our past due amount ( no one know what was going on on our account for several months and finally notified us of the escrow change in XX/XX/2019 ). I was told by the mortgage company that once they receive our past due amount, which they now had, that I was to request to have all of the late reporting for each month that was reported late that they would remove all of them ( XX/XX/2019 to XX/XX/2019 and XX/XX/2019-as the mortgage company told me that they would remove all of them ) from the credit bureau. The mortgage company never removed any of the late payments from any of those months. I was also told that it is highly illegal to report a customer late to the credit bureau when they are making payments each month. We also told the mortgage company ( when they finally told my husband and I what was going on in our account ) that we would send in the payments for the home insurance seperately and they wouldn't even work with us. I feel like they are doing this so we won't be able to refinance with another company and will be stuck with them for a very long time. I hope you are able to help us with this issue. Thank you so much for taking your time to read this and have a wonderful and blessed day.
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| 03/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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To Whom It May Concern, My husband and I are extremely " underwater '' on our primary home that we purchased in XX/XX/XXXX. In XX/XX/XXXX, we applied for and was approved for an home modification through our current lender SLS that instead of an decrease in our mortgage we experience an huge increase in our mortgage from XXXX to XXXX. We are currently paying XXXX due to increase in our escrow. We have been trying to refinance to lower the payment but due to that we owe XXXX and the house is value at XXXX we have been unable to qualify for a refinance house until now. We are working with an excellent mortgage specialist that informed us that we could possibly refinance the house if our current lender SLS ( Specialized Loan Service ) agree to forgive the difference amount that is owed. We submitted an letter on XX/XX/XXXX regarding this request via fax and email. I called SLS several times regarding receiving the letter and my request and was informed by one representative that they do not accept those type of requests, another representative informed me that they do not know what department deals with those type of requests and was unable to transfer to that department. I did speak with an Supervisor XXXX who informed that what I was requesting was what SLS called an short notification payoff and that most likely the office that is reviewing my request will send me the documentation to complete for the short notification. However, I have not received such documentation. I have received notice from SLS that they are reviewing my request and will notify me of letter the determination. SLS did not provide me with an timeframe but just stated " will notify you according to the government policy of notification '' Also, they sent me an letter stating " thanks for requesting application for an loan modification we will start to begin the process once you fill out the forms ''. I did not request loan modification as our letter was extremely clear of the request. We believe SLS is avoiding our request and is sidetracking us with other non-useful documentation. We are requesting your assistance in this matter to escalate our requests with SLS so we can receive the correct documentation and proceed to refinance our house to lower our payments as this is causing dire financial strain to our family. Thanking you in advance.
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| 04/15/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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In early XXXX of XXXX, I started receiving letters from attorneys and other companies stating that a notice of default has been filed on my home by Specialized Loan Servicing ( SLS ) therefore on XX/XX/XXXX, I called SLS and spoke with a representative named XXXX. XXXX advised me to send in a Request for Modification Assitance application ( RMA ), and that once received I will be assigned to a single point of contact to work with me throughout the process.
On XX/XX/XXXX, I called SLS to inquire why my application was still in the status of Document Intake and was informed that they would only accept a court order for child support, although their RMA application does not state that a court order is the ONLY acceptable documentation. Consequently, I sent a letter via email requesting SLS to process my RMA application with my other income. On XX/XX/XXXX, I called to follow-up on the status of my application and was informed that my application had been withdrawn and I would need to start the process over. The representative was unable to tell me how, when, or why it was removed. I asked to speak with a supervisor, but as usual, no supervisor was available.
On XX/XX/XXXX, at approximately XXXX XXXX I called SLS and spoke with XXXX who again stated that the application was withdrawn. I asked for a supervisor and instead was transferred to XXXX in the Loss Mitigation department ( XXXX XXXX ). I explained the situation to XXXX, and he apologized that I was informed. He stated that SLS had all of the necessary documentation. Thus, he would reprocess and send my application to the underwriting team for review, and they would assign me to a single point of contact.
As of today XX/XX/XXXX, my online RMA status still says document intake, SLS has not been in contact with me, and I have yet to receive a notice of default from SLS.
Documentation timeline submittal via their specified email XXXX is as follows : XX/XX/XXXX : RMA Application, Paystubs, and XXXX Tax Return.
XX/XX/XXXX : Hardship Letter, Bank Statements, and KYHCA Approval Letter XX/XX/XXXX : Child Support Documentation XX/XX/XXXX : Child Support denial letter Please Note : Each time that I have called SLS I have been advised that my loan is at 2 % which is the lowest rate available. However, that is incorrect as my loan is currently at 4.375 %.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mother passed away XXXX XXXX XXXX due to XXXX. She had ACH payment setup to Specialized Loan Servicing to come out on the XXXX or XXXX of every month from her XXXX XXXX XXXX bank account since XXXX. When she passed away her house went into probate and I became the administrator of her account on XX/XX/XXXX. Once I was her administrator for her Estate I received a statement from the lender on XX/XX/XXXX. This statement claimed that she had missed 5 months worth of mortgage payments.
XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} XX/XX/XXXX Amount Due {$1100.00} Total Unpaid Fees : {$6100.00} I made this payment of {$6100.00} on XX/XX/XXXX. Once the late payments were current the lender couldn't continue the foreclosure process.
As I slowly began gathering more of my mother 's accounts I learned from her bank statements that the payment for XX/XX/XXXX {$1100.00} and XX/XX/XXXX {$1100.00} had been made.
XXXX XXXX XXXX XXXX XX/XX/XXXX. XXXX ACH withdrawal Specialized loan XX/XX/XXXX XXXX ACH withdrawal Specialized loan These payments had been taken out on the provided dates above. The bank account was charged off on XX/XX/XXXX.
When I informed SLS of their mistake they denied it every time I called excepted once on XX/XX/XXXX I spoke to XXXX who confirmed I was correct but nothing came of it. Even after I provided proof of payment they claimed that the ACH was reversed on XX/XX/XXXX.
I received an automated email from them giving me a breakdown of my mom 's payment history. On that breakdown there is 2 payment reversals that occurred on XX/XX/XXXX by their own documentation.
None of these reversals are reflected on any of the XXXX XXXX XXXX bank statements. When calling the representative from XXXX XXXX XXXX it was clear to them that none of these reversed payments happened. The XXXX XXXX XXXX confirmed that the account was charged off without any action on their side in regards to reversing payments on XX/XX/XXXX.
Therefore this leads me to believe that SLS intentionally reversed XX/XX/XXXX and XX/XX/XXXX on XX/XX/XXXX to create a foreclosure process. FIVE days after the bank account was charged off by XXXX XXXX XXXX.
I've provided all the documentation needed to move this case forward.
Thank you.
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| 04/11/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XX/XX/XXXX Specialized Loan Servicing ( SLS ) account is current. The past due XXXX XXXX XXXX balance transfer of XXXX as of XX/XX/XXXX is not valid. The last collection call received on Thursday, XX/XX/XXXX by collection rep. XXXX stated our account is now 30 days due. I am submitting a copy of fax response sent to Specialized Loan Servicing on XX/XX/XXXX stating that XXXX XXXX XXXX admitted to their error of misapplied payments and stated that all payments were made on time. Therefore, no payments were missed. Proof of all payments made to XXXX and SLS are attached to show proof of timely payment. Therefore our account is current before and after loan transfer on XX/XX/XXXX. Please correct past due balance to XXXX, remove all late monthly payment history from all credit bureaus and remove all late fees charged.
I am submitting a copy of my fax response sent to SLS on XX/XX/XXXX as a complaint with Consumer Financial Protection Bureau ( CFPB ) because each time I speak to a collection representative, there is no update to my account of XXXX XXXX XXXX payment corrections or responses made myself or XXXX XXXX XXXX. The Collections Department keep stating that they have not received any updates from their other internal departments. They have no proof of all payments made for the period prior to XXXX loan transfer on XX/XX/XXXX. Each time my CFPB complaint is submitted to Specialized Loan Servicing ( SLS ), SLS closes my case and uses the same response letter written by SLS Customer Care Representative ID # XXXX, by the name of XXXX XXXX, I have attached fax confirmations, XXXX XXXX XXXX statements XXXX to XXXX, proof of all my previous monthly XXXX payments for period XXXX made to XXXX XXXX XXXX ( XXXX ) which were also posted on the XXXX XXXX XXXX home equity line statements. SLS keeps stating that that they need proof of payments before they can update my records. I have supplied an online XXXX payment report of all my XX/XX/XXXX-XX/XX/XXXX XXXX payments to show proof, which has the same payment confirmation numbers posted on the monthly XXXX statements. From the statement it is clear that payments from XX/XX/XXXX to XX/XX/XXXX were all misapplied. Each monthly payment, per loan terms must be applied as part principal and part interest. Please make the necessary corrections. Thanks
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| 06/14/2019 |
Yes |
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- Trouble during payment process
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Web |
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Our loan was sold to Specialized Loan Serving from XXXX XXXX. We made payments just as before normally but there was extra money due and I couldn't figure out why. I called them and they said something to the point of since the loan was just sold to them, the escrow accounts are just being figured out and that extra money I owe for escrows should be worked out soon. Not to worry. They were very nice about it. Then after a few months, we got a late charge saying we hadn't made the proper payment. I called back saying that I had previously contacted them about the escrow money and that I was waiting for it all to get worked out. They were very rude this time and acted like they had no idea what I was talking about. They said that the escrows were refigured and short so we had to pay the difference. OK, that would have been no problem, but they increased the payment ( to cover escrow shortage ) and we were dealing with evacuations and relocation. So we were never late just short on the regular amount of payment since it is automatically paid the same amount every month.
Now, we are looking into our credit scores and for the first time see that they have marked us as late on our credit report. I'm enclosing all the screenshots for you to see and I can supply whatever else you would like me to. In the middle of all of this, we were affected by the fires and a mudslide and had to evacuate our home. I asked if these disasters affected my payment at all and they said they didn't know and that they would not look into it. I told them that it wasn't a good decision to take into account the disasters, again very rude about it. I was quite taken back by this since I had received a letter stating that if there were any problems due to the disasters to let them know.
I also want to add that I receive many emails from Specialized Loan Serving and not once did I receive an email about my payment being higher than normal. When I asked them why they couldn't have let me know about my increased higher payment, they said they are not authorized to send statement payment information - just all other information.
They charged us not only penalties on our escrow shortages ( that were recalculated after the sale ) but also negative credit report marks. Thanks for looking into this it. Thank you, XXXX and XXXX XXXX
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| 04/27/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
Older American |
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Dear Sir/Madam, The story begins with the XXXX XXXX XXXXXXXX takeover of XXXX which at time was our mortgage company having refinanced with them both our first and second mortgage in XXXX. In the summer of XXXX I lost my wife of XXXX to XXXX and the following year XXXX XXXXXXXX XXXX successfully guided me through the mortgage modification process. It was a great experience because the modification helped me avoid losing my home which would have been devastating at the time.
Once the modification was complete Fannie Mae connected me with XXXX XXXX and I never heard again from XXXX XXXX XXXX regarding the first or the second mortgage. In XXXX of last year, just as the COVID-19 epidemic started spreading I was faced with foreclosure action showing XXXX XXXX as the owner of the note which indicates that the second mortgage somehow got internally transferred through XXXX XXXX XXXX and her subsidiaries and almost ten years later it has come back to haunt me.
I did hire an attorney last year who has been trying to make sense of the situation and negotiate a settlement with a company called Specialized Loan Servicing LLC which seems to be behind this, but so far they accepted and then promptly rejected our offer and have shown to be anything but reasonable. As you no doubt are aware that appears to be the reputation they enjoy nationwide.
The reason I am asking you for help is because at the end of XX/XX/XXXX XXXX XXXX XXXX filed a Satisfaction of Mortgage notice with the XXXX XXXX XXXX. Despite this I continued paying XXXX XXXX regularly to this day which can be easily verified with them.
I now believe that the mortgage satisfaction was filed by mistake because XXXX XXXX had to file a Rescission of the Satisfaction filing last year. Considering the scandal with XXXX and the subsequent tens of billions of dollars awarded by the US Government to XXXX XXXX XXXX to deal with the toxic asset situation, its reasonable to assume that the original intention must have been to file a satisfaction of the second mortgage. I appeal to you to have this looked at as soon as possible and find a way to settle it once for all.
Please find enclosed copies of some of the relevant documents. Looking forward to hearing from you and please copy my attorney on all future correspondence.
Best Regards, XXXX XXXX
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| 01/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I purchased a duplex from SLS at the foreclosure sale of their XXXX deed of trust in XXXX of XXXX, to protect my interest in it since I held a junior note. I have been paying for the insurance and taxes since I bought it. SLS still held a large XXXX deed of trust that I have been trying to pay off in full since I bought the property. I always reach their call center people and they will never transfer me to someone that is helpful. I and my Attorney sent a few payoff letters with no response and then I was told to send a certified letter to their legal dept with the loan no and property address and explain the situation which I did on XXXX/XXXX/XXXX. ( I have the green card that shows they received it ) Neither my Attorney nor I have ever received a response. On at least XXXX different times I would spend a few hours on the phone with SLS trying to get them paid off. I would get someone at their call center and kept getting transferred put on hold several times and then back to Customer care where I started. I ended up giving up in getting to talk to someone that knew anything or had any authority. In XXXX XXXX SLS turned it over to a Trustee service who I have talked to several times. She has n't started the foreclosure process yet since I told her I want to get this paid off in full ASAP. I sent her copies of my Attorney 's and my prior requests for payoff. I also faxed both SLS and the Trustee person that was assigned to this at the foreclosure service copies of my paying for insurance and taxes and the accounting from the tax dept here that shows SLS was sent a refund of {$3900.00} on XXXX/XXXX/XXXX because I already paid it. I requested a payoff statement with a breakdown of the accounting for taxes, insurance, and other fees they want. The payoff statement does not reflect me getting any tax or insurance credit. The payoff statement I received also has {$2800.00} added for amount due the Trustee Service who has n't actually started the foreclosure process yet. If SLS would have given me the proper credit for having paid the taxes and insurance, responded to mine and my Attorney 's pay off requests this fee would not have occurred. I appreciate any help your Agency can do to resolve this.
Without me giving my personal information on this how can you do anything and help get it resolved?
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| 04/28/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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SLS is the servicing company for XXXX bank. Supposedly, XXXX owns my XXXX mortgage which originated with XXXX XXXX. I have been unable to complete a refi on my home due to a negative title search which shows XXXX as the loan holder. I requested the required documentation from XXXX and was told that SLS has to provide the paperwork. I made numerous phone calls and written requests to SLS. They were rude and deceptive. They lied and gave me the run around. They sent me the copy of my original contract with XXXX, which did not show transfer of the loan to XXXX, more than once, in an attempt to placate me, even after I made them aware of their " mistake ''. I made XXXX written attempts. They made me wait the legal limit of 30 days and have yet to supply me with the proof that I requested, the proof that I am entitled to by law. I feel my legal rights have been violated. I think they are purposely trying to stall me with misleading information because they do n't want to admit that they can not produce the documentation I have requested. I am losing approximately {$200.00} a month each month the refi gets stalled. They have not shown any professionalism or compassion. They have yet to take any responsibility and refuse to be held accountable. Customer service reps have out and out lied to me, which I can prove, as XXXX of the calls was a XXXX way conversation in which the customer service rep stated he had the documentation, other documentation than what was already sent to me, and that he would get it right out. When I did not receive it, I called back. I spoke to a supervisor, who would not allow me to speak with the customer service rep, even though I had his name and ID number. She said she spoke to him and he denied saying he had other documentation. I asked her to pull the tape. She stated " she would, but it was not going to be any time soon ''. I never heard back. I did call the rep from XXXX back, who initiated the XXXX way call, and he confirmed what we had been told. SLS has a long history of complaints. I can see why. I do n't know why a company like XXXX would choose to be affiliated with a company like SLS. I have no choice, but I am literally XXXX,. I can not get my refi done, through absolutely no fault of my own, without XXXX and that does not look like it is ever going to happen.
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| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Specialized Loan Servicing are threating to Foreclose on my house. On XX/XX/XXXX My husband and I took a second Loan in the amount of {$49000.00} to purchase our home, my husband who passed away in XXXX was handling the properties and stated that the second loan on all the properties during the recession the banks were forgiving it, after which we never heard from XXXX or any other bank regarding a transfer of this loan. We never received anymore payment statements or correspondence from anyone, and there was no late payments on our credit report from any bank/company regarding this loan from XXXX to present. My belief was that this loan was also forgiven along with the other properties. There was no demand payment until XXXX or XX/XX/XXXX I was contacted through the mail by Specialized Loan Servicing stating that I needed to pay them {$14000.00} and something to bring my account current or my house would go into foreclosure. I immediately called them and stated, I do not know you, I have never heard of you XXXX had this loan and this loan has been forgiven. I asked them why are you contacting me after all these years and demanding this kind of money? The Representative said we are servicing this loan now and that I had to pay the above amount plus the first months payment in the same month. I informed them that I did not have that kind of money, I am a senior citizen and on a fixed income. They started takin pictures of my house, some times twice a month and said I had to pay {$15.00} for each. From XXXX of last year through this year they said my house was flagged for foreclosure and they are waiting for a sale date. I have never received a timely evaluation notice or a Default/Foreclosure letter in the mail from them. I have never received any paperwork from a new bank/company stating that this loan has been transferred to them. SLS refused to give me any info on the company they are collecting for, and states that I would have to ask for it in writing addressed to them and they would get back with me. they made frivolous credit checks on my report, stating they have to check it from time to time, it lowered my credit score and I asked them to stop checking my credit. I had to research a number for XXXX, I was unable to speak to a person but I left a message asking someone to call me.
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| 02/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mortgage with XXXX XXXX XXXX went into foreclosure in XX/XX/XXXX after my now ex husband was in a car accident that left him out of work for 6 mos. I applied for a loan modification. My original mortgage payment was {$2200.00} my modification offer came back at {$2000.00}, which I denied. I continued XXXX after month facing updated modification paperwork to them. Every single time, within 24-58 hours XXXX would show up with an envelope that had in it a list of what they ( XXXX ) was saying was missing from my paperwork ; it was not. I paid a company out of XXXX ( Owner XXXX XXXX ) $ XXXX/month for a year to help with the modification process, also paid him {$2500.00} cash to do what he said was a forensic audit on my original mortgage paperwork/transfer. He did nothing to help me, he simply took my money. After years and years of this, XXXX was sued for shredding customer modification paperwork and giving bonus to employees who did do. I took it upon myself to print the newspapers articles from the XXXX XXXX XXXX and The XXXX XXXX and faxed it along with my modification paperwork. My mortgage was then immediately sold to who currently holds my mortgage, Specialized Loan Servicing. I have requested a modification numerous times since XX/XX/XXXX and all three times Ive recd an offer right around the {$2000.00} mark. My house is now in serious disrepair. The roof leaks, windows are literally falling out, the ceiling in the back of my house has collapsed. Ive offered hundreds of times to pay no more than $ XXXX/month in order to save my house, and start to repair it. This was the house I grew up in. My grandfather bought this for my mom who is still here with me, but has been sick ( XXXX ) since XX/XX/XXXX. He bought this house in XX/XX/XXXX so that my mom and I would have a stable place to live. I bought it from my family in XX/XX/XXXX with the intention of keeping mom safe here until she passed, but nothing is cooperating. My house is all we have and if we lose it, mom will have to go into elder care through the state. Why do that if I can keep her here and take care of her. Anyway, this has been a long uphill battle and according to my research, it seems the SLS is doing the same stuff XXXX did. They currently have a Class Action Suit against them for unlawful modification practices.
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| 12/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized loan servicing is not paying back the overpayment in ESCROW Good afternoon, Please I need your help to collect the money, but also fine SLS.
What they do to me probably they do to other people. If I dont pay, SLS would fine me $ $ late fee and extra interest and collection fee.
I ask for the same. I ask my escrow money and a fine payable to me XXXX XXXX XXXX XXXX of {$1000.00} SLS did not refund the {$2500.00} overpayment in escrow after selling the house XX/XX/XXXX.
Today XX/XX/XXXX I still have nothing. I called SLS on several occasions, I also send out letters with the request to SPESIALIZED LOAN SERVICING to use XXXX and send the check.
I also reported this incident at XXXX
The letter I add to this email is dated XX/XX/XXXX from SLS.
It stated that they send out a check twice which I never received. SLS did mention that they can not track the envelope because it was send by regular mail. You would think that XXXX IS going to send a XXXX XXXX check overnight with XXXX OR XXXX after failing again.
They did not!!
Today XX/XX/XXXX I gave SLS a call, XXXX, and spoke with XXXX, XXXX and XXXX XXXX from Arizona office.
SLS has done nothing, what they good say that the checks where never collected.
What miss XXXX mentioned that they are going, again, block the second Check and reissue another one in 15 days, so you should receive it, hopefully in XX/XX/2022. Ridiculous, against the law and absolutely not to tolerate.
I told them that they have to reissue a check today and send out today or tomorrow, XX/XX/XXXX overnight with XXXX EXPEDITED and with a tracking number. This ups tracking number you have to Email immediately to me. They dont know, we can not do that.
I told SLS that all your mail I received correctly over the last 5 or 10 years. Also this letter attached to the email I did receive. Co -accidentally, twice I did not receive the check. It probably was never send out, or maybe someone inside the company SLS is sitting on it??
SLS LOAN SERVICING IS IN DEFAULT BY law.
Please, I hope you can help.
They should loose their mortgage license by doing those type of behavior.
I want them to wire the monies including a {$1000.00} settlement. I spend so much unnecessary time on it. Today XX/XX/XXXX th, still nothing.
Thank you very much for your assistance, P
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| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This servicer paid an insurance bill out of my escrow account on XX/XX/2021 that was not even associated with this property due to their carelessness and negligence. I have repeatedly called them to let them know of this issue, and repeatedly sent them information showing that I never changed my condominium insurance from XXXX. First, they rejected the proof that I submitted showing that I never changed policies. Second, I had XXXX directly update them again that the policy was not changed. Third, they briefly updated this on their system, and then again reverted back to the system showing that I have coverage with XXXX.
I never had coverage with XXXX for this property. What they did was simply look at the mailing address on the property and paid the premium without taking basic precautions and due care to note that the policy was not even for this property but rather for a property in Virginia, serviced by SLS. I honestly can not fathom this level of carelessness. An escrow account is managed in trust for the mortgagor. By simply skimming through the policy that they paid out they would have noticed that it was neither a policy to insure this property, nor a policy even issued in the State of Florida.
I went ahead and just paid the escrow shortage of {$560.00} today ( XX/XX/2021 ) that they created because dealing with them has been exhausting. The payment confirmation number is XXXX. Even just getting through to them on the phone is like battling with Goliath since it is an endless maze of options in their phone tree with the sole intent of making it as difficult as possible to get through to an agent.
When I called and informed them of this issue they said I had to deal with it through XXXX, even though CMC was the entity that negligently paid this premium. It shows even more that they do not abide by basic fiduciary responsibilities of managing an escrow account.
I am attaching proof of : ( a ) the negligent {$560.00} payment on XX/XX/XXXX ; ( b ) confirmation of the {$560.00} I paid today, XX/XX/XXXX ; ( c ) confirmation of the XXXX policy for this property ( we even had XXXX reissue it as a courtesy to get you all to acknowledge it, but you all still didn't ) ; and ( d ) a screenshot showing that they still display the insurance for this property as being through XXXX.
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| 11/22/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I would like to bring your attention to issues I'm having with Specialized Loan Servicing who is servicing my loan that includes incorrect mortgage late and some late charges that they are not able to verify. I have been trying since XX/XX/2019 and ever since they took over the servicing of my loan to resolve these issues with them but constantly getting a run around and promises to return my calls that never happened.
The servicing of my loan was transferred from XXXX XXXX XXXX to Specialized Loan Servicing on XX/XX/2019 and I was never notified either from XXXX XXXX XXXX or from Specialized Loan Servicing. My loan is a 2nd mortgage and my payment is due on the XXXX of every month. I made my XXXX payment to XXXX XXXX XXXX but money was never taken out of my account and when I called XXXX XXXX XXXX I was told that servicing of my loan has been transferred to Specialized Loan servicing as of XX/XX/2019 and I was given the phone number to contact the new servicing company. I called Specialized Loan servicing and was told that they have just received my loan and it is due for XX/XX/2019 payment. I then immediately made a payment over the phone with the representative on XX/XX/2019. Please note that my payment is not due on the XXXX of every month and instead it is due on the XXXX of every month with a 10 day grace period. So the payment I made over the phone on XX/XX/2019 which was for XX/XX/2019 payment and still under 30 days. However as per their verification of mortgage history that I printed from my on line portal clearly shows that I have 1 late mortgage payment within 31-60 days and that needs to be corrected.
Also there are some past due charges in the amount of {$190.00} showing on my account. I was told that these are the late charges from my previous lender that they received. I called XXXX XXXX XXXX and was told that since they no longer have my account they will not be able to provide any information. Specialized Loan Servicing is not able to verify this amount and I requested from them to remove these charges.
Specialized loan Servicing is not reporting my mortgage with any of the credit agencies and therefore I have to rely on their mortgage history which is incorrectly showing a 30 day mortgage late and that have preventing me from refinancing my home loan.
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| 11/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
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My current first mortgage is serviced with Specialized Loan Servicing, LLC. My monthly mortgage payment is {$720.00}. Up until XX/XX/XXXX I have been current with my payments. In the beginning of XX/XX/XXXX. my car broke down requiring repairs, then I had a water pipe burst in my attic causing {$6000.00} property damage and resulting in an insurance claim. In the middle of XX/XX/XXXX., Hurricane Irma came through FL ( where I live ) and we evacuated. When I returned home a tree branch had fallen on my roof causing damage and requiring a new roof. Approximately the week of XX/XX/XXXX I received a call from SLS stating they were reaching out to their FL customers that may have been affected by the hurricane and had been approved to offer a 3 month mortgage payment deferment, which would defer the payments to the end of the loan. They had received government approval to do this to provide relief to those of us affected by the hurricane. I grilled them on this for almost ten minutes to confirm that this was not going to mean I had to come up with all of the payments in 3 months because there would be no way I would be able to. ( {$2200.00} ) Well, the third week of XX/XX/XXXX. I received a bill from them for {$2200.00}. I owe them ( of course ) for the XX/XX/XXXX., XX/XX/XXXX. and XX/XX/XXXX. payments. Now I find myself 3 payments behind and owing them that much $ . They insist I misunderstood ; however, there is no way I did because I clearly stated I could not agree to this if they were going to ask for them at the end of the three months. I also had this discussion with my co-worker and mother after I received the offer and was telling them how grateful I was. I certainly would not have done that had I known I 'd need to come up with {$2200.00} in 3 months! I just would not have taken the offer. It does not make any logical sense. I had so much money going out for house and auto repairs and then XXXX bills from sick pets! When I searched the internet I found they did this to several other people that reported it online as well. Clearly this violates some kind of lending practice? Of course it 's also being reported negatively on my credit report. I agree I owe the money ; however, THEY reached out to ME and offered this service and now I 'm in a position I would not have been in.
|
| 01/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Older American |
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I am formally disputing Specialized Loan Servicings ( SLS ), denial of a loan modification in the year XXXX, as well as continual harassment of sale dates while amid COVID-19 and State mandated eviction moratoriums causing tenants to not able to make their rent payments. As well, I am disputing their illegal, irresponsible activity of placing continual sale dates while they are informed of the severe hardships, we are enduring within XXXX XXXX due to the flooding and snowstorms to which my home had XXXX feet of water in it on XXXX separate dates, starting on XX/XX/XXXX, back-to-back, and then current snowstorms. I am working with XXXX, my insurance company and the City of XXXX currently to restore the property according to these experts during this declared XXXX State of Emergency. The last thing I need to contend with are sale dates!
I applied for a loan modification in XXXX and I was denied on the grounds that SLS had no available options for me to keep my home. I would think between COVID-19 and the severe flooding/weather disasters we are dealing with currently, that SLS would find some program to help me through this.
As per our Washington Governors latest state laws : Washingtons Governor Inslees Eviction Ban Proclamation, extensions, bridges currently are set to end XX/XX/XXXX, but upon expiration, has placed Ordinance XXXX which will take effect XX/XX/XXXX providing additional tenant protections including the start of a XXXX-month period in which a renter may claim a defense against eviction for non-payment of rent if they can demonstrate financial hardship due to COVID-19. This timeline protects tenants from evictions for non/late payments through midXXXX XXXX.
Until my property is restored, and the City of XXXX allows my tenants to move back into their units and they can keep a job to pay rents, I am asking for forebearance relief, possibly a reduction in principal as well as a decent loan modification as I work daily to clean up this mess and try to rebuild after such a disaster on top of COVID-19.
Most landlords are walking away and leaving this mess for the mortgage companies to deal with. I decided to work through this and restore my property the best I can and for this effort have been harassed with sale dates and told SLS has NO RESOURCES to help me out.
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| 03/25/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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Web |
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I have had continuing problems with this ( " Servicer '' ), this time I was told to submit the same documents over again with everything being within the last 90 days. Ok, now this was to be done ( " No Later Than " ) XXXX/XXXX/XXXX, when I went online and realized they had n't received my fax from my neighbors house on XXXX/XXXX/XXXX, I rushed to email again, to make sure they had everything needed, and have email receipts I 've saved copies of now too. Well all their paperwork states that as long as they have the " request '' - " No Later Than '' XXXX/XXXX/XXXX, they will not move toward a foreclosure sale, but yet did anyway. When questioned about it, the person assigned to my case said their attorney must have accidentally done that and apologized, but yet only put a week extension on sale instead of postponing till they have my XXXX piece of paper, that all this time failed to make me understand what they were looking for- had to be ( mailed ) to me from I.R.S. , then faxed or emailed to them. I would like them to honor what XXXX XXXX XXXX said my trial payments would be when modification went through, cause that is exactly the help we needed, they dropped the ball, cashed in again, and changed to an affiliate servicer ( out of state ) ( which makes it really hard ) .I also called XXXX XXXX XXXX XXXX the little known truth about " We The People '' have the right to pay " Ourselves '' back at 0 % interest, and they said " Yes Sir '' " We will honor that Sir '', and count the XXXX dollars we have already paid down on the debt, especially being an attorney pointed out that XX/XX/XXXX, the insurance was cashed in, and the actual " Debt '' was paid off, and they are trying to collect twice on " The Debt '', all they said was " What do you want us to do Sir ''. Well we do still owe XXXX dollars on loan, XXXX XXXX XXXX mysteriously within a week or so sent me paperwork with {$61000.00} and the " Modification would be based on paying " That '' off. Now whats really going on? Excuse me????? I want the help they said it would be XX/XX/XXXX Now Please, Thank You. No more excuses with supposed XXXX XXXX, sent XXXX different ways and times, including " XXXX '', They have had what is needed and they are " Non-Compliant ''. Also, they continually ask for the same XXXX form? Why?????
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| 04/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
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|
My mortgage company is refusing to work with me to pay delinquent mortgages that I owe. My house is scehduled to be forclosed on XXXX XXXX, 2015. I had contacted the mortgage company after I got into serious financial problems due to my father 's illness/lost my fanther 's brother. I then had to travel to XXXX to bury my uncle since my father was too sick to travel. When I returned in early XXXX, 2015, I was served with forclosure notice. I contacted SLS, the mortgage company asking for ways I can resolve the issue. It took them a while to get back to me. They then sent me a form for modification, which I completed and emailed to them. They still did not get back to me. I called their forclosure attorney and spoke to them stating that I can work out a payment over a 4 months peroid, if the mortgage company can allow me split the past due balance over a four-month 's period, plus the monthly payment. I was asked to contact SLS again, since I had not heard from themToday, XXXX/XXXX/15, I called the SLS office to find out what the total balance or reinstatement amount would be, since they had not communicated that information to me. I then received a fax stating that I owe {$17000.00}, which includes legal fees and some other amounts.
I do not have this kind of amount or do I know where to raise this amount of money in 5 days. My dad has been very ill and I have been responsible for his medical bills since he has been in the hospital for the past XXXX weeks. I have a duahgter in college, and I have been responsible for her tuition.
I am a single parent, raising muy kids, and caring for my aging and sick parents. I CA NOT AFFORD TO BE THROWN OUT OF THIS HOME. MY CHILDREN, PARENTS, AND MYSELF WILL BE HOMELESS IF THE FORECLOSURE HAPPENS.
I AM HOPELESSLY APPEALING TO YOUR AGENCY TO PLEASE COME TO MY RESCUE. I DO N'T KNOW WHERE TO RAISE {$17000.00} FROM IN 5 DAYS.
My father is too sick to be moved anywhere and he could depart this woorld any day now.
Please help me.
I currently have managed to raise {$5000.00}. and if your agency can do anything to stop the foreclosure, I will do all I can to get my mortgage current in less than 4 months.
PLEASE HELP ME ASAP. I AM DESPERATE AND HAVE NO RECOURSE, SINCE THE MORTGAGE COMPANY, SLS LOAN SERVICING HAS REFUSED TO WORK WITH ME.
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
|
|
This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
I have SPEC LOAN SV. I have always made my payments on time. For some reason, I realized that there were 30 days late payments on my credit report for the month of XXXX and XX/XX/XXXX. I have read enough to understand my rights. The XXXX Credit Bureau is required to verify for themselves, but they failed to neither verify nor update me about this complaints, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. I believe theyre unwilfully noncomplying with federal law & this issue is creating a ton of emotional physical stress. Id like this matter resolved ASAP as it is impacting my health & wellbeing. Please update or remove the late payment from this account. Below is the account with erroneous information and Id like remedied ASAP.
SPEC LOAN SV XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}
|
| 04/08/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
SLS is the mortgage service provider and they are not providing me assistance. I applied for a modification and I had done a quit claim deed on the property to leave my wife XXXX as the only XXXX on the loan since she is also the co-borrower on the account. The reason for this is because we were having issues as a couple, but SLS wanted to see a divorce paper which we didnt have and we had informed them already. This is the reason they denied us for a modification dut to missing documents, they wanted to see a divorce paper, I informed them that there was none and instead of reviewing me with what they had as a complete packet they denied me for missing documents. I will be attaching all complaint and appeal letters I sent out to them. Another issue was that I had filed bankruptcy pro-se on XXXX XXXX XXXX because they said there was nothing else they could do, but I knew they were not helping me. I had a sale date coming up and the bankruptcy was done a day before and they were able to stop the sale date since I was already protected under the automatic stay. I was unable to finish the bankruptcy because I have been in and out of the hospital due to health issues and SLS already knows this, I had XXXX already. When we applied again on XXXX XXXX I had a sale date for XXXX XXXX. This is the time when they were asking for missing documents which was the divorce paper, they wanted us to divorce or something because they kept asking for that. So I filed bankruptcy on XXXX XXXX a day before just like last time, but they said that the sale went through and that there was no stay, even though the court confirmed that I was protected under the automatic stay. I have been fighting with them, my intentions were to keep my home. I didnt even have the chance to finish my bankruptcy because they kept saying that even if I finished it, my home sold already. This is very unfair! I never got a fair review on my modification even though they had all documents. The strange and concerning part is that even though they say my home sold on XXXX XXXX XXXX, I received a complete packet with a letter on XXXX XXXX, XXXX ( that im also attaching ) that I am eligible to apply for a modification and to submit everything again. This is very disturbing and I need an investigation to be opened please.
|
| 02/22/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Based on the open case with Specialized Loan Servicing Account number XXXX. The vendor mentioned in their response that they sent a " Notice of Default and Notice of Intent to Foreclose '' On XX/XX/ 2019 I received a package from Specialized Loan Servicing LLC informing me about the compliant I filed with Consumer Financial Protection Bureau ( CFPB ) with regard to the servicing, reference case no XXXX and XXXX. Specialized Loan Servicing mentioned that they sent me this notice " Notice of Default and Notice of Intent to Foreclose ''. The letter was found buried in the stack of papers which consisted of a Mortgage Assistance Application.
The issue I have is, I never received the letter " Notice of Default and Notice of Intent to Foreclose : '' When Specialized Loan Servicing mentioned the fact in the CFPB Case No XXXX and XXXX. I fully understand that there is no limitation on fraud, based on the grievance and the noted fraud committed needs to be addressed by Specialized Loan Servicing LLC, why? because the fraud started with the Originator XXXX XXXX XXXX, which the fraud continued to the second, third and now fourth interloper, which is Specialized Loan Servicing LLC. Since Specialized Loan Servicing feel that they not nothing to do with the fraud, based on my overstanding, Specialized Loan Servicing inherited the fraud, by buying the Deed of Trust, which was separated from the Mortgage and sold on the stock market.
In addition, since Specialized Loan Servicing believe they had nothing to do with my grievances, I want them to know that Clause 20 of the Deed of Trust require me to send a notice of grievance prior to judicial action, and to give the Note Holder a reasonable period after the giving of such notice to take corrective action. As you are the recent servicer and agent for the Note Holder, if the grievances are beyond Specialized Loan Servicing ability to correct, I would like for them to forward my request ( Grievance ) to the owner of the securities.
The package received on XX/XX/XXXX, is entirely too large to scan and upload. if you want to see what was sent to me, with the " Notice of Default and Notice of Intent to Foreclose : '' dated XX/XX/2019, was hidden in the XX/XX/ 2019 package, which was place there, so I wouldn't have a chance to respond.
|
| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
Hello, I am not having difficulty refinancing with my existing mortgage company. I am not looking to refinance with them.
My difficulty is with the information that my current mortgage company Specialized Loan Servicing, SLS provides to companies that I apply to for refinancing. My principle balance on the loan is approximately {$9000.00} as evidenced by information on the website. However, in a recent inquiry from a potential refinancer SLS stated that my balance is {$130000.00}!
In fact, I have requested a copy of my most recent refi with SLS that happened approximately five years ago. I was told that the most recent request was mailed XXXX. I do not have it yet. I made three prior requests for copies as well. Two requests were made in XXXX of last year and most recently in XXXX of this year.
When the loan was sold to SLS in XXXX it was conventional with XXXX months. Far from ideal, but a portfolio in which my loan was included was sold. In fact the organization that sold the loan to SLS was not the loan originator. My loan had been firmly established.
In XXXX I inherited a childhood home that I sold one year later. Until I sold it, I rented to tenants who were often late with payments. I was left in the position of managing a home equity line of credit and two mortgages- my own and the remaining mortgage on my family 's home. I survived by selling the house in XXXX. In fact I am in a far different position now. During that time SLS offered what had been presented as a 30 year fixed mortgage. What it appears that I have is a 52 year mess. How does one go from a 30 year fixed conventional loan to a refi of 52 years WITH a balloon attachment? I became aware of the balloon attachment when I checked my credit report, and it stated that my balance on the house was {$120000.00} last year. It was recently presented to XXXX XXXX at {$130000.00}.
My principal balance on the loan in XXXX XXXX was {$88000.00}. This was according to the information on SLS 's website.
I have complained to CFPB in the past about SLS 's affinity to negatively amortize loans- my escrow payments were far out of proportion to my principal payments. As a result, the escrow payments were spread out over five years.
I am NOT willing to pay SLS {$130000.00} on a principal balance of {$88000.00}.
|
| 10/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/XXXX I sent a response e-mail to XXXX ( Teller ID XXXX ) from Specialized Loan Servicing. ( see attached documents for the e-mail and the documents attached to the e-mail. ) In this e-mail I advised XXXX that I was in receipt of her letter dated XX/XX/XXXX regarding the available options to me for mortgage relief.
I informed XXXX that I wanted Specialized Loan Servicing to be aware that my mortgage which is under the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ) was part of a settlement agreement with the Department of Justice. With this said, said settlement agreement stated that XXXX XXXX XXXX must provide relief to consumers. Some of that relief would be in the form of principal reduction and loan modification that would result in numerous homeowners no longer being underwater on their mortgages and finally having substantial equity in their homes.
While I was in negotiations with Specialized Loan Servicing they only thing they offered me was to modify my loan with a lower interest rate and putting all past dues amount, fees, etc. and the principal amount to the end of the loan as a balloon payment. Also, the terms of my loan where not extended they remained with the same end date as the original loan.
XXXX XXXX XXXX/XXXX XXXX / Specialized Loan Servicing have not complied with the Department of Justices Settlement Agreement of XX/XX/XXXX nor have they complied with responding to my first letter to them regarding the consumer relief that is owed to me under the said settlement agreement. They have violated their agreement with the Department of Justice and have failed to provide me with all the allowed relief for my mortgage loan.
I request that they provide me with answers and with the consumer relief that is due to me under their agreement with the Department of Justice Settlement Agreement of XX/XX/XXXX. The relief is not only a lower interest rate, a loan modification but also principal reduction, forbearance or forgiveness of first lien. Please see in the attached document Page # 5 Consumer Relief for further information on the consumer relief that is to be provided to homeowners.
Also be aware that Specialized Loan Servicing as the Servicer has to this date never provided me an answer to my original letter to them regarding this issue.
|
| 12/05/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Issue is with Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX XXXX, Co XXXX Ph # XXXX XXXX XXXX XXXX this is the Escalation Dept. My wife and I closed and paid off the Home Equity Line of Credit on XX/XX/XXXX paid all satisfaction fees to Specialized Loan Servicing so that they could notify XXXX XXXX in Pa and have the Lien Release filed with the county. XX/XX/XXXX spoke to Specialized Loan Servicing and was told that all fees paid just waiting to close out the loan. XX/XX/XXXX We received a Home Equity Line Statement showing that the Account was closed so we figured the Lien Release was filed with XXXX XXXX XXXX Pa. In late XXXX we completed another mortgage application with XXXX and were told that we still had an open lien with XXXX XXXX XXXX in the amount of {$280000.00} ( XXXX XXXX XXXX was the original lender on the Home equity Line of Credit but it is now being serviced by Specialized Loan Servicing ). XX/XX/XXXX I called Specialized Loan servicing and was told they had not filed the Lien Release with XXXX XXXX XXXX Pa would do that should be done 5-7 days. XX/XX/XXXX Lien still not showing satisfied had to email Spec. Loan Servicing copy of the Mortgage Documents from XXXX XXXX. XX/XX/XXXX they acknowledge have docs. As of today XX/XX/XXXX still not completed and they can't tell me when they will get it done. I had made several phone calls and asked to speak to a Supervisor and have been told they would call back. Finally heard from a supervisor and she told me they didn't file the lien release because they didn't know how much my Home Equity Line of Credit was for - I noted I had emailed them the copy of the mortgage from XXXX XXXX.so they should know it was for {$280000.00} She said would notify payoff department and let me know when they would get this taken care of. on XX/XX/XXXX Specialized Loan Servicing called and noted that my case had been escalated to get the Lien Release completed but could not tell me when it would be completed. I asked them if they could email me a letter to show to my new Bank that the Lien Release is in progress and She told me that they would not be able to do that.
At this point I don't know what to do as I can't get my new Home Equity Line of Credit approved until the Lien Release is filed with XXXX XXXX XXXX Pa.
|
| 11/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I closed my loan with XXXX XXXX back in XX/XX/2021. When we close the monthly payment was {$1500.00} and that was what I was paying for the 1st couples months directly to XXXX. Then this month I received a letter from SPECIALIZED LOAN SERVICING LLC stating my account has been transferred to their company and my new monthly payment is {$1800.00} which is very different to what I just paid last month. So I contacted the new servicer to dispute that new monthly payments as well as asked for clarification. My PI is about {$1400.00} so for some reasons the monthly escrow amount changed during the transfer period. However my insurance and taxes did not change. so I have asked the first agent with who I spoke to help me understand why this big change in payment. She agreed that the numbers did not match and she was going to investigate and call me back, which she never did. On the other hand, I have already made the regular {$1500.00} payment for XXXX directly to the previous servicer and I mentioned that to the lady with who I spoke on the phone when I first called Specialized. She told me not to worry and the previous servicer should be sending the payment to them. However, I have been getting multiples annoying calls from Specialized about my account being late when indeed it is not. This has became harrassing to have agent calling you almost every single day when nobody is actually trying to figure out the real issue. The escrow amount needs to be adjusted to reflect correct numbers. My insurance is about XXXX XXXXmonth and the taxes are around XXXX XXXX/month. I have attached both documents for proof.
This is not my first issue with this servicer. They have the worst customer service, are horrible at fixing issues or returning emails. I filled a complaint last year for another account that they are also servicing which has never been reported to the credit bureaus ( LOAN # XXXX ). From the company previous response I was told this account was going to be reported on all 3 bureaus but it has now been 2 years I have owned this account and it has still not been reported to any of the bureaus. This is unprofessional and unfair.
This servicer needs to be investigate as the way their are doing business is unfair and maybe illegal as their are not following the rules.
|
| 03/29/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/2020, Specialized Loan Servicing ( SLS ) assured us verbally and in writing that they would flag our records, so that SLS would suspend the foreclosure process. We were assigned a Relationship Manager that continued to tell us that they would work with us " until all available mortgage relief options have been exhausted. '' We have remained in close contact with SLS since that date. On XX/XX/XXXX andXX/XX/2020, we received the amounts for payoff and reinstatement from SLS.respectively.
Since that time, we have actively pursued any/all options to address this 2nd mortgage with SLS, again, keeping them informed of our activities pursuing lenders to either payoff the 2nd, or completely refinance the 1st and 2nd. We successfully found a lender to work with us at the beginning of XXXX and informed SLS of who the broker and lender was to reflect our ongoing efforts. Again, SLS assured us that they would work with us and to not worry about them continuing with the foreclosure process.
On the exact same date ( XX/XX/2020 ) that our title company requested payoff information from SLS, they initiated the paperwork to record the notice of default ( recorded on XX/XX/XXXX ). This has now completely suspended work on our already approved loan. Our appraisal has been completed, we have a certificate of loan approval from the lender, and were 10 days from closing our loan. SLS chose to file the Notice of Default knowing that we were pursuing this loan, and although we have been transparent with our communications to them, they have acted maliciously near the end of our loan closing to hamper our ability to obtain our funding.
We have requested SLS to remove the Notice of Default long enough for us to close our loan, but they refused. We are requesting CFPB to assist us with SLS as it appears that they will continue to take advantage of us as we attempt to end our mortgage with them.
We want SLS to remove the NOD for 30-60 days, so that we may complete our loan. Please note that our original loan in XXXX was {$25000.00}, reinstatement amount is {$35000.00} as ofXX/XX/2020, and the payoff amount is {$56000.00} as of XX/XX/XXXX. We question the payoff amount being over {$21000.00} over the reinstatement amount as well. Thank you for your support and consideration.
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| 04/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We have not received an acceleration letter from the alleged servicer/lender.
Per the CARES Act " A federally backed mortgage loan servicer is prohibited from initiating any foreclosure process, seeking foreclosure judgment or order of sale, or executing a foreclosure-related eviction or foreclosure sale for at least a 60-day period that began on XX/XX/XXXX.
We received 2 sets of foreclosure papers, one dated XX/XX/XXXX and another dated XX/XX/XXXX.
It appears that on XX/XX/XXXX, XXXX XXXX purchased the Securitization : XXXX XXXX from XXXX XXXX under XXXX XXXX XXXX Then it appears that XXXX XXXX sold the aforementioned to XXXX XXXX XXXX XXXX XXXX - the investment bank.
Additionally, the " Trust '' closed on XX/XX/XXXX.
XXXX XXXX advised all servicers to cease using their name to foreclose XX/XX/XXXX.
We have multiple documents that show that there is a zero balance.
Also, there are multiple pending appeals in multiple courts, yet the attorney law firm, XXXX XXXX XXXX ( part of the LOGS network ), using XXXX XXXX XXXX XXXX XXXX
I am/was in a bankruptcy case. The Chapter XXXX Trustee ( office ) entered my unauthorized signature on a confirmation of my Chapter XXXX plan. The Chapter XXXX trustee openly admitted that the endorsement was a mistake. The Bankruptcy Court - still allowed the Chapter XXXX Trustee to withdraw and vacate the plan -- outside the allotted fourteen day window, Also, the former defense attorney ( no longer with the law firm ) entered into the United States Bankruptcy Court - an alleged 9-page promissory note.
Eventually, the Court provided me with a certified copy of this 9-page promissory note.
BUT, here 's the crux - I was not at closing - I did not sign a deed of trust or a promissory note -- We have also researched and learned that the alleged notary public was not a notary - at the time ( XXXX ) There are illegal documents recorded in our local County recorders office.
My automatic stay continues to be violated.
There remains an active XXXX XXXX on our property.
Yet, XXXX XXXX XXXX is scheduled to foreclose on our property illegally on XX/XX/XXXX.
The deed of trust and the promissory note is voided ab initio.
There is so much more to this story - but this illegal sale needs to be stapped.
Thank you.
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| 04/29/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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XXXX XXXX XXXX, Personal Representative of The Estate Of XXXX XXXX XXXX Case no XXXX Loan # XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX, As Trustee, Successor In Interest To XXXX XXXX XXXX XXXX XXXX, As Trustee, Successor By Merger To XXXX XXXX XXXX XXXX, As Trustee For XXXX XXXX XXXX XXXX I Trust XXXX, Asset-Backed Certificates, Series. and SLS Specialized Loan Servicing LLC RE : Estate of XXXX XXXX/ Deceased Please receive this written correspondence as a complaint and as a pleas for assistance to save my home.
My mortgage servicing company Specialized Loan Servicing LLC neglected to decision my application for home modification assistance even though I have fulfilled all the underwriter request by sending a full XXXX multiple times. The first packet I sent was in XXXX 2015, receiving an verbal acknowledgment from the underwriter that all required documents were received, therefore I would have a decision within 30days. well a decision never arrived. The only documents I received were letters stating my home was going to foreclosure.
Of course upon receiving a threatening letters rather than the promising one I was expecting. I decide to call SLS to check on the status of my loan. I was informed that my loan was assigned to different underwriter who now is in need of a XXXX application for loan modification assistance. I of course complied with there request and sent in another application in XXXX 2015 and just as the last time I followed up with SLS to confirm there was nothing else required. To my surprise my loan was not assigned to a different underwriter. At This point in my dealing with SLS I Can only assume the company and their staff is either incompetent at best or their in the business practice of intentionally neglecting to assist me with foreclosure alternative in oder to reap the benefits of foreclosing on my home therefore stripping the equity from another XXXX XXXX Family in a already gentrified community.
As a Government agency established to protect consumers such as myself I am requesting immediate assistance with my loan modification process as well as holding all foreclosure proceedings.
Thank you all in this important matter XXXX XXXX XXXX, Personal Representative of the Estate of XXXX XXXX XXXX
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| 11/01/2019 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I refinanced my property in XX/XX/XXXX and SLS was the new mortgage company that my payment was supposed to be made to. My first payment to SLS was supposed to begin Sunday XX/XX/XXXX. I attempted to make my payment online but I was having difficulty with my account. I had to wait till XX/XX/XXXX to make my payment as XX/XX/XXXX was an observed holiday and the company was closed. I called the company and the representative on the phone assisted with processing my XXXX payment. My payment information was Confirmation number : XXXX Effective date : XX/XX/XXXX at XXXX Payment Amount : {$3300.00}.
On XX/XX/XXXX, I received a call from SLS that my XXXX Payment was due even though I had a 15 day grace period. I informed the rep on the phone that I had made my payment but he stated that it was not showing on this record. It was then that I was informed that the payment was applied to an incorrect account. I was informed that this error will be corrected by XX/XX/XXXX.
On XX/XX/XXXX, I called and the rep stated that they did not know how to address this even though they could see the payment in their system. This new rep stated that it could take 7-10 business days to correct this error and to call back on XX/XX/XXXX.
I called back on XX/XX/XXXX as my payment that I made online for XXXX was applied as my XXXX payment. The rep I spoke with stated that to call back in another 5 days that this would be fixed.
I called on XX/XX/XXXX and this had not been corrected. In the main time, I have been receiving calls from SLS stating that I am late on my payment. In addition, they have been spending me mail that my account is passed due.
I called back on XX/XX/XXXX and requested to talk to a supervisor but I was informed that the supervisor was too busy to come to the phone and the rep on the call will attempt to help. Nothing was corrected during this phone call.
I called on XX/XX/XXXX as I am concerned that with this not corrected, it was going to be reported to the credit bureaus. I was able to talk with a supervisor who stated that he will put in the computer a note not to call my phone for past du payments or receive delinquent mail at home. As of XX/XX/XXXX, this has not been corrected. I have contacted my attorney and she advised to notify the CFPD.
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| 02/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Back on XX/XX/XXXX sent proof of payment using XXXX XXXX, my mortgage company was not showing me making a payment on XX/XX/XXXX. I noticed this after i checked my payment history and that payment was not showing. I would call Specialized loan servicing and file the complaint of missing payment, I sent proof of making payment with a receipt from XXXX payment showing I had the correct account on that receipt. XXXX XXXX XXXX verified my account number was entered correctly by printing out a close d transaction statement made with XXXX for that same day XX/XX/XXXX. I kept opening up that case for review of missing payment and SLS would keep closing due to they need more into. I sent the receipts again along with my bank statement showing the money went out of my account. Ive contacted the XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX by email with proof of payment each time and each time they would close my case and need more proof. In the meantime several several phone calls made to SLS to make sure they didn't close my case and yes they would close case so I would have them reopen. XXXX XXXX XXXX was able to get the right person for XXXX to find out what happened to the payment, XXXX has sent them and now I have the letter that my payment was reject from my mortgage company due to incorrect account number or account closed. I promise you everything I have sent has the Correct Account Number on it. I can email all my proof of payment. I am trying to refinance my home and this is stopping me due to my mortgage company shows late payment for 6 months. Now i know that the payment really was not receive due to my mortgage company rejecting payment, XXXX XXXX XXXX had the money sitting in booking and that took awhile to track where the money was at. Book keeping has the letter from XXXX and the money verified sitting in XXXX XXXX XXXX account. XXXX XXXX XXXX did not notify me of rejected payment nor did my mortgage company. In fact I call the escalation desk at SLS do let them know they rejected my payment. The employee went back through account history and they do not show my payment being rejected for XX/XX/XXXX, so i was never notified by the mortgage company as well. please help me fix this, I am trying to Re fi my home and this is stopping me. Thank you
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| 11/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
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|
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Web |
Servicemember |
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After receiving my XXXX XXXX Benefits, I was finally able to reinstate my loan. A mediation date was scheduled with my lender.
XX/XX/XXXX At the mediation my lender would not work with me and would take nothing less than the total lump sum amount to bring my loan current. No rules, regulations, or explanations where provided. The decision was made solely because " they just didn't want to ''.
XX/XX/XXXX I received a bank statement stating, as of XX/XX/XXXX, the total reinstatement amount is {$46000.00}. It also stated, " if payment is received before XX/XX/XXXX, {$0.00} late fee will be charged.
XX/XX/XXXX I ask for and received a letter with the full reinstatement amount. As the amounts preciously received were different by phone, then by letter, the online. In the letter now the " new '' reinstatement amount was {$47000.00}, an increase of {$1400.00} XX/XX/XXXX I paid the " new '' reinstatement amount of {$47000.00} XX/XX/XXXX I received a bank statement reflecting that I now have {$2500.00} of unpaid fees, with an additional {$510.00} already credited. A subtotal of {$3100.00} of " Total New Fees Charged ''.
Corresponding with my lender, the answers to my questions have been explained inadequately.
1. Why does my lender 's XX/XX/XXXX reply to my XX/XX/XXXX inquiry addressing these issues have a breakdown of the " Total New Fees Charged '' subtotaling {$5200.00}? I asked about this unexplained, arbitrary amount in my XX/XX/XXXX inquiry. There was no adequate explanation in their XX/XX/XXXX response, just a revised breakdown of the " Total New Fees Charges '' to match their claim of {$2500.00}.
2. An analysis was done to calibrate my reinstatement amount shown in the XX/XX/XXXX letter that I asked for. Why, after I paid the total reinstatement amount was there another analysis done on my account developing " Total New Fee Charged '' of {$2500.00} on my XX/XX/XXXX bank statement? The XX/XX/XXXX letter clearly states " the next analysis of your escrow account is scheduled for XX/XX/XXXX ''.
3. My lender acknowledged " inadvertently stating that SLS received a payment of {$47000.00} ''. After I sent them proof of my {$47000.00} payment. Do these " inadvertently '' mistakes and arbitrary amounts arise with all SLS clients, or just me?
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| 04/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX, I started contacting home owner 's insurance companies for quotes because I wanted to change insurance companies. My premium was set to auto-pay from my escrow account in XXXX. With all of the hurricane fiasco, the insurance companies were slow at quoting and by the time I got the quotes, my premium had already been deducted from my escrow account from the existing insurance company. So I never signed any new insurance paperwork and told the new company that I would wait until next year.
In XXXX, my mortgage company mailed me an Escrow Account History. It shows they paid out funds from my escrow account to 2 home owner 's insurance policies. I contacted them immediately and told them I never authorized payment to the second company and that money needed to be put back into my escrow account. I was promised it would be refunded into my account. I asked for an updated Escrow transaction history to show that it had been refunded.
In XXXX I called again asking for the same information. I received a notice of a shortage on my Escrow account stating that my payment amount would increase due to the shortage. I again asked that they correct the mistake and refund my money and send me a corrected analysis.
In XXXX I got a notice for the new payment amount but still no correction. I called again and was told that they reviewed the account and found no errors so they weren't sending a new analysis. I again requested the information and the correction. I asked for a supervisor but was told no one was available to answer my call.
Last week- XX/XX/XXXX, I called again and spoke to XXXX and explained the situation. She told me that she would order a new analysis and it should be available after the XX/XX/XXXX and I could call back after that and ask for it to be mailed to me. I asked why they couldn't just mail it. She said she had no way to do that.
I can't get the mortgage company to correct this issue and refund the money to my Escrow Account. The mortgage company is a servicing company that is a subsidiary of XXXX XXXX. The name of that company is Specialized Loan Servicing. Their contact information is : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CO XXXX Their mailing address is : SLS XXXX. XXXX XXXX, CO XXXX Their phone # is:XXXX
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| 01/17/2024 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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I purchased the home at XXXX XXXX XXXX, XXXX, MN with my ex-husband, XXXX XXXX on XX/XX/XXXXXXXX Due to financial hardship, we refinanced our modest mortgages on the home on XX/XX/XXXX XXXX XXXX with XXXX XXXX XXXX XXXX XXXXXXXX, XXXX. We took out a mortgage with XXXX for {$160000.00} and were required to also sign a separate second mortgage to XXXX for {$42000.00}. Specialized Loan Servicing ( " SLS '' ) began servicing the junior mortgage on XX/XX/XXXX XXXX XXXX according to its internal records. SLS did not timely abide by the notice of servicing transfer guidelines under 12 USC 2605 or Minn. Stat. 47.205. subd. 2.
Due to financial hardship, I filed for XXXX XXXXXXXX bankruptcy protection on XX/XX/XXXX. An attorney filed a proof of claim as representative for SLS as " Attorney in Fact for XXXX XXXX XXXX XXXX as Trustee '' on XX/XX/XXXXXXXX XXXX listing the total debt of {$42000.00}. No documentation was provided in the bankruptcy case nor recorded on title to show either SLS or XXXX 's interest in the underlying loan, mortgage, or the property. SLS accelerated the loan on or before XX/XX/XXXX but then did not complete foreclose within the 15 year statute of limitations under Minn. Stat. 541.03.
I subsequently filed for XXXX XXXX bankruptcy protection on XX/XX/XXXX. An order of discharge was granted on XX/XX/XXXX, which included a discharge of personal liability on the junior mortgage.
In late XXXX, SLS suddenly began reaching out to me with new attempts to collect on the debt, threats to foreclose the junior mortgage, and pressure to enter into loss mitigation to pay an amount almost three times the original amount of the XXXX junior mortgage. I was confused and questioned whether this was a scam and against the law given my bankruptcy discharge in XXXX, and having heard nothing from SLS since XXXX about making further payments on the junior lien that was written off. In these activities, SLS violated 15 U.S.C. 1692f ( 6 ) of the unfair debt collections act and several provisions of Minnesota Statutes Chapter 58 relating to mortgage servicer standards of conduct. SLS is also in violation of the terms that it agreed to in the Consent Order with the United States of America Bureau of Consumer Financial Protection filed XX/XX/XXXX.
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| 06/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
I am writing at this time to once again request that you address a complaint regarding my mortgage company, Specialized Loan Servicing, LLC ( SLS ) that I initially brought to your attention on XX/XX/XXXX. The case number for that complaint is XXXX-XXXX. I provided you with extensive documentation to support my complaint that you appeared to completely ignore. When you contacted my mortgage company, it responded by tossing-up a smoke screen full of irrelevant information that you readily accepted, and then closed my case. I responded to my mortgage company 's response, which made absolutely no difference to CFPB because nothing was done. When I again contacted CFPB to request that you address my complaint and the mountain of information that I provided, I was told that my initial case could not be reopened, but that I was welcomed to open a new complaint. Therefore, I am doing exactly as CFPB suggested and submitting yet another complaint.
If you read my initial complaint, you will see that I filed the complaint because Specialized Loan Servicing purchased a hazard insurance policy for my home without my permission, although I have repeatedly informed the company that I have a policy. SLS also created an escrow account for the hazard insurance that it purchased, again without my permission, and has attached it to my mortgage. I refuse to pay XXXX XXXX for the policy that Specialized Loan Servicing purchased because as I have repeatedly stated, I have my own policy.
As I stated in my original complaint, I have provided Specialized Loan Servicing with the Declaration Page for my hazard insurance on multiple occasions and I should not have to continue to do so because of its poor record keeping. However, to bring this matter to a close, I am providing you with the Declaration Pages for my hazard insurance policy from XXXX to the present, which my insurance company readily provided to me upon my request. My hazard insurance provider would have done the same for Specialized Loan Servicing, if it had ever bothered to do its job and simply requested the documents. As you can clearly see, I currently have a policy and I HAVE ALWAYS MAINTAINED A POLICY. Contrary to Specialized Loan Servicing 's repeated lies, my policy has NEVER BEEN CANCELLED.
|
| 12/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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Specialized Loan Servicing is currently attempting to commit fraud against me concerning my mortgage. On XX/XX/2019, following an appeal for loan modification, Specialized Loan Servicing extended a modification offer to me for my property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX with the stipulation of timely making 3 modified monthly trial payments beginning XX/XX/2019 with 2 additional payments due on the XXXX of XXXX and XX/XX/XXXX, which I have now officially and properly complied with.
Following the written procedures in the trial period modification plan agreement offered to me by Specialized Loan Servicing LLC, I submitted my 1st trial payment timely to the address specified in the amount and form requested according to the agreement. However, the payment was improperly returned to me. After contacting Specialized Loan Services by e-mail to notify them of the error, I then sent a double payment on XX/XX/2019 to cover the XX/XX/XXXX payment that was improperly returned. To my further dismay, the double payment sent timely to the designated address in the proper amount and form according to the trial period modification plan agreement for the 2nd trial payment due XX/XX/2019 was also refunded within 5 days of submitting it. I once again, immediately contacted SLS by fax this time to notify them of the error. Now, a 4th payment that was also properly and timely made that was due on XX/XX/2019 has improperly been returned.
I accepted the terms of the trial period modification plan when I submitted the 1st trial payment appropriately in compliance with the terms of the agreement which definitely do not include a requirement for funds in the form of a certified check contrary to what one of Specialized Loan Services ' representative attempted to tell me. I do have a copy of the proposed trial modification plan I entered into and nowhere is that a stipulation. They may not retroactively change the terms of the agreement once it has been entered into and payments are being made as requested. As of the date of this letter, I have officially and properly completed the terms of the trial modification period, so the modification must be made permanent. However, Specialized Loan Services is not complying with the modification agreement.
|
| 07/07/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
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On XX/XX/XXXX, I filed a complaint with the CFPB, # XXXX, Specialized Loan Servicing, holder of my second mortgage. In the meantime, I finally found out what was happening. Below is the statement I wrote yesterday on their website when I submitted the electronic document for a hardship loan modification, and attached all the necessary supporting documents : As of XX/XX/XXXX the terms of my loan changed from an interest only to principal plus interest payment. I was only notified about this in XX/XX/XXXX, when it was already 3 months late, and by then was over {$2000.00}. The only way I came to know about this change was with a conference call between XXXX and SLS. Until then, I had called numerous times trying to find out why I had such a large bill, which is now {$2500.00} due XX/XX/XXXX, and was unable to get an answer. I was transferred and disconnected so many times that I finally wrote, and still received no answer - just another bill. If I had been notified in XX/XX/XXXX, I could have borrowed the {$500.00} and gotten a refinance. By the time I found out, I was n't eligible for a refinance, because your company was reporting me late twice in a 30-60 day period. ( By the way, thanks for that! ) I need to modify this loan ( HAMP ) as soon as possible, as I can not afford to pay over {$500.00} a month, and certainly can not come up with {$2500.00} this month. This amount would cause a hardship. I have contacted the CFPB, and will continue to do so until I can get the modification that I need. This is really unfortunate, not just for me, but for SLS, who would have received the total amount that I owed, around {$28000.00} in the month of XX/XX/XXXX. I was informed by the company doing the refinance that everything else was perfect ; the only thing that made the loan fall apart was SLS reporting me late. I need to modify this loan ( HAMP ) as soon as possible, as I can not afford to pay over {$500.00} a month, and certainly can not come up with {$2500.00} this month. This amount would cause a hardship. I wanted this to be on record with CFPB, and will continue to do so until I can get the modification that I need. Yesterday, I submitted the electronic form to SLS with all the corresponding documents needed in order to modify this loan.
|
| 10/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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|
Beginning with my Specialized Loan Servicing ( SLS ) statement dated XX/XX/XXXX, the payment amount due apparently increased while I continued to pay the previous amounts that I had been paying through an automated payment system. This new " amount due '' increase seemingly caused a shortage in my monthly payment amount. In XX/XX/XXXX, SLS began retaining a " suspense '' account as I continued to pay my regular monthly payments. Each month there were fees and late charges added and a continued 30 day late notice was also added to my credit report. These suspense holdings continued for the next several months ( from XX/XX/XXXX thru XX/XX/XXXX ). Each of the concurrent months also added an additional 30day late notice to my credit report. Once such suspense holdings was recognized, I promptly made the necessary payments to bring the suspense holdings into current payment status and have not had an issue since and remain in good standing. Attached please find documents that support the above statement. The statement file labeled and dated XXXX shows {$0.00} in the " suspense '' category ( located in the first box on the right beneath the property address ). Beginning with attached file and statement dated ( XX/XX/XXXX ), you begin to see the suspense holding numerically populated. In this XX/XX/XXXX statement, suspense holds ( {$1500.00} ). This continues in each consecutive month thereafter with varying amounts being retained and reported until we reach the XX/XX/XXXX statement that shows a XXXX. At some point between the XX/XX/XXXX and the XX/XX/XXXX statement, the problem was recognized and immediately rectified bringing the " suspense '' to {$0.00}. Had my payments been " rejected '' and not accepted and held in " suspense '' without my knowledge, I would have recognized that the payments had not been processed and made the necessary corrections immediately. These tactics are undoubtedly attempts to charge extra service fees, while simultaneously damaging a consumer 's credit reputation. I am requesting that Specialized Loan Services remove the 30 day late notices from all credit reporting bureaus dated from XX/XX/XXXX thru XXXX of XXXX for the reasons explained above. Thank you in advance for your assistance with this matter. XXXX XXXX
|
| 08/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
A Loan Modification Package was submitted to SLS on XXXX/XXXX/2016 37 days prior to a scheduled sale date ( Here to attached ). SLS provided a missing documents letter request on XXXX/XXXX/2016 requesting Tax Returns. A XXXX Form was provided with the package and due to HAMP new streamlined guidelines Tax Returns are no longer required to be considered a complete package. On XXXX/XXXX/2016 the requested documents was sent in the form of a Letter of Explanation stating the borrower 's Non-Filing status ( Fax Confirmation and letter of explanation are hereto attached. ) Confirmation of receipt of the conditions was confirmed with a XXXX at extension XXXX. SLS denied the loan modification request on XXXX XXXX but the borrower 's legal representative did not receive the denial letter until XXXX XXXX, 2016. ( Here to attached. ) SLS did not provide a new request for missing documents nor did they allow the borrower the allotted time to provide such missing documents as required by HAMP Directives prior to denying the loan modification on XXXX/XXXX/2016. In fact SLS sent a letter Dated XXXX XXXX, 2016 received by the borrower 's legal representative on XXXX XXXX, 2016 requesting for the borrower to contact them to provide instructions on how to apply for a loan modification request when the loan modification request was already provided. SLS was diverting there responsibilities as required by HAMP Directives to forward the loan modification request to the new servicer. SLS never provided the borrower nor their legal representative of the servicing transfer rights. The new servicer XXXX XXXX XXXX provided a servicing transfer letter dated XXXX XXXX, 2016 stating the servicing transfer became effective on XX/XX/2016 ( Hereto Attached ). SLS continues to send mortgage statements after transferring effective date of XXXX XXXX, 2016 ( Hereto attached ). SLS denied the loan without proper justification, did not allow the borrower proper time to provide requested documentation as required by hamp directives and did not allow the borrower the right to appeal such decision. SLS did so as a diversion of it responsibilities to transfer the loan modification request to the new servicer as it new in advance of the servicing transfer prior to the denial.
|
| 12/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Fees charged
|
|
Web |
Older American, Servicemember |
|
SLS with malice and intent after I contacted the tax office TO FIND OUT WHY MY TAX PAYMENTS were being returned and also refunded.SLS was receiving refunds because they made tax payments that were not correct.I reported them to CFPB because I could not get them to stop with charging fees that were not due.Paying tax amount that was not due.The proof is in the letters from XXXX XXXX XXXX.SLS refused to resolve .EVEN AFTER THEY ADMITTED IN XXXX XXXX XXXX XXXX XXXX .SLS STILL ISSUED A 1098 SAYING THEY PAID {$2000.00} IN TAXES.SLS told CFPB they paid {$1700.00} XX/XX/XXXX and {$750.00} XX/XX/XXXX TOTAL {$2400.00} .SLS admits to {$700.00} refunds CFPB XXXX saying any other refunds they will forward to new lender they transfered loan XX/XX/XXXX ( I have the letter ) SLS SLS refused to correct the file with charges that when XXXX XXXX XXXX received the loan they reversed the FRAUD CHARGES, ONE was put in as a priciple curtailment of the loan.OTHERS WERE CHARGES TO TRANSFER TO INVESTORS XXXX also insited on payments that were not due refusing to accept canceled checks .SLS knew in XXXX XXXX XXXX XXXX XXXX XXXX was sending another refund {$640.00} SLS sent it back to tax office un cashed ( when they knew it was issued to them ) after they assured CFPB any other refunds they would transfer.Tax office reissued {$640.00} SLS cashed it XX/XX/XXXX SLS sent me a 1098 showing they paid taxes XXXX of {$2000.00} IMPOSSIBLE {$2400.00} was the lie thay told of paid taxes XXXX - {$700.00} ( admitted to CFPB ) {$1700.00} - {$760.00} paid by XXXX phone to XXXX XXXX XXXX XXXX XXXX XXXX XXXX by XXXX {$1300.00} payment - {$980.00} mortgage payment {$610.00} left XXXX REFUSED THE REFUND SENT TO THEM XXXX NOT CASHING UNTIL XX/XX/XXXX So the 1098 sent to XXXX YOU HAVE A COPY ALSO I GAVE YOU XXXX 1098 SO YOU CAN SEE THE TATICS USED ON ME AND THE IRS THIS IS WHY THEY MANIPULATE XXXX LOAN TO GAIN FEES AND GET TAX CREDIT FROM IRS THEY DO NOT DESERVE I ALSO SHOWED FROM THE TAX OFFICE PROOF SENT TO THEM EARLY XXXX XXXX IT ALSO SHOWS THE {$54.00} I PAID IN XXXX THEY REFUSED EVEN WITH TAX OFFICE AND ME THE STILL DID NOT CHANGE THE 1098.
I HAVE PROOF OF my tax payments and the refunds i received because of their interferance ... ... .done with full intent to defraud
|
| 12/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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XXXX XXXX, XXXX has been retained to dispute an escrow analysis projection for mortgagor XXXX XXXX. The escrow analysis contains a number of errors.
First, XXXX XXXX history of mortgage payments involves a {$1300.00} payment made for the last XXXX calendar months iterated on the escrow analysis. The Principal and Interest allocation is {$910.00} leaving {$400.00} to be deposited into the escrow account monthly. The escrow analysis reflects {$0.00} being deposited by the lender of payments received from XXXX XXXX. Thus creating a fictitious shortage of {$5800.00} and a wrongful demand of an extra $ XXXX.
Second, the actual history of payments section reflects the second installment tax bill at {$3300.00} and that this payment was made by the lender in XXXX. In fact the bill was not published until recently and is due on XX/XX/XXXX and has been UNPAID by the lender. The balance due of the actual second installment is {$2100.00} and to date is still outstanding. The lender is holding sufficient funds to cover this liability given that XXXX XXXX has caused $ XXXX towards impounds. The actual property tax liability for XXXX was {$5600.00} and for XXXX {$5100.00}. An appeal was taken of the assessment and the resulting bill is reduced and stabilized for the next year absent the County granting further reduction to future appeals taken this year by XXXX.
The insurance liability is {$1700.00} annually about $ XXXX Property Taxes {$5100.00} or $ XXXX Grand Total {$6900.00} or $ XXXX Monthly deposits should be about {$580.00} NOT $ XXXX.
Attached are 1-The outstanding Second installment tax bill which reflects the reduction in the assessment amount XXXX XXXX XXXX Treasurers 20 year History of Payment Record.
All three of these evidences support the fact that your analysis is flawed and that the Lender has not paid the taxes while holding the debtors funds.
The account is not in the negative by {$5800.00}. Your escrow analysis is an erroneous account and we would like an accounting of the {$4800.00} which is not reflected on actual payments made by XXXX XXXX between XXXX XXXX and XX/XX/XXXX. The XXXX account is current. Unless this is rectified by Monday. We will file a claim with the CFPB.
Very Truly Yours, XXXX XXXX XXXX, XXXX
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| 01/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing ( SLS ) acquired my mortgage about a year ago. They sent me a letter on XX/XX/XXXX stating that my interest was going from 2 % to 3 % starting XX/XX/XXXX because of a loan modification. I was with XXXX XXXX XXXX XXXX for 5 years and there was no modification done. On XX/XX/XXXX I spoke with XXXX at SLS and requested documentation for this modification, he could not find anything nor could he find a note and said he would get back with me, never did. On XX/XX/XXXX Spoke to XXXX at SLS and he transferred me to CA dept got disconnected. Called back and spoke to XXXX he created ticket # XXXX and said they have until XX/XX/XXXX to get the documents to me. On XX/XX/XXXX spoke to XXXX at SLS and he said they found note and will mail but no documents to support the modification. On XX/XX/XXXX spoke to XXXX and I requested to speak to a supervisor, she said a supervisor will get back to me within 24-48 hours, no call back. On XX/XX/XXXX spoke to XXXX transferred me to a loan specialist, was on hold for approx. 10 mins and then a recording came on saying they were all in a meeting. Called back later and spoke to XXXX again and he transferred me to a loan specialist and I received another message letting me know they were still in a meeting. On XX/XX/XXXX I spoke to XXXX and he said we are still reaching out to XXXX XXXX, my old mortgage company. He also said I have a revolving loan which I do not. He was very rude and told me just deal with it. At this point I reached out to XXXX at XXXX XXXX XXXX, she was my case worker for XXXX XXXX XXXX XXXX. She is trying to reach out to them as well. I finally received the Note in the mail and it still has the original mortgage company on it from XXXX when I bought the house. I realize that everyone that acquires your loan should have the Note modified with there name on it and I have had several mortgage companies since XXXX and no one has done that. I would appreciate some help with getting the loan modification documents as well as resolving this note issue. I may be almost XXXX XXXX XXXX but I will not be taken by any company. I have attached SLS documents and apologize for all my notes written on them.
Please let me know when you hear something.
Sincerely, XXXX XXXX
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| 05/31/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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SLS ( Specialized Loan Servicing ) had us on mortgage forbearance last year, due to Covid-19. In XXXX it was coming to an end, so we requested a 3-month extension of that forbearance, to include XXXX / XXXX XXXX. 2020.
SLS said yes ( this was over the phone ) and they would send me a letter to confirm. As weeks went by we never received the letter.
I called SLS at least once a week to ask and was repeatedly told " don't worry, you're in review, just wait a few more days ''.
Then I was notified by our credit card companies that SLS had reported " negative information '' to the credit bureaus. Up until then, our credit was always good, in the 800+ range.
Now, due to SLS reporting us as late payment, " delinquent '' in XXXX / XXXX 2020, we can't get the new mortgage we're applying for. I called SLS and they told me it was a " mistake '' and would be corrected, also to ignore all the letters telling us to pay, as our file was " in review '' and we'd receive a letter or email to confirm. It never arrived.
Finally in mid-XXXX we decided to pay the {$10000.00} we were behind on and cancel the forberance extension request, as SLS was never going to finish that review. Every time I called it was different, sometimes it was " the supervisor is reviewing '' sometimes it was, " we will call you in 3 days '' and so on, but never a written confirmation of the forberance extension review.
We borrowed the money to pay SLS the {$10000.00} + and get the mortgage back to regular status. Have made our regular payments since then, so that is all current.
But the negative info is still there with the credit bureaus and has not been corrected by SLS.
Am now applying for a new mortgage and the lenders tell me they can't give me a reasonable rate due to this negative info.
Have called SLS daily for the past 3 weeks, now they don't answer the phone, you put in all your info in the verification menus and then it disconnects you. My email messages on their website also get no answer, same with the 3 faxes I've sent asking them to correct the credit bureau info.
I don't know what else to do, but need this fixed, we won't be able to get the mortgage we need for our new condo, and it's also very unfair.
Please advise what else can we do, thank you!
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| 12/04/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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Dear XXXX ID # XXXXThis is another QWR being filed. SLS has not taken care of sending documents to the county for recording and sending us the relocation assistance.
In response to your letter dated XX/XX/2015, you made a statement that the paperwork has been internally approved and will be executed and forwarded to the county for recording as soon as possible. SLS is unable to advise as to the time it will take for recording once the document has been forwarded to the county for recording. The funds for the relocation assistance will be provided once we have confirmation of the recording at the county.
XXXX, the issues are as follows : ( 1 ) For months I 've been told it has to go to recording. Each time I 've asked your agents and XXXX XXXX, who is the person to talk to, your agents and/or XXXX XXXX would tell me that 's not their department and have a supervisor call me, and a supervisor never calls.
( 2 ) Since SLS has not sent the documents to county for filing, you have not sent the relocation assistance.
XXXX, I need for you to tell me the person who 's responsible in having the deed/title processed to go to recording and why is it taking so long for your company to send to the county for recording and send the relocation assistance?
For months, I 've been getting bureaucratic answers and no one has sent or processed the documents to go to recording. As you mentioned in your letter, there is no liens on the Deed/Title, so the next step is to go to recording.
Now, I know you SLS do not process the recording documents, but I 've talked to the supervisors in county recording, and they told me that it would take XXXX hours to process, once they receive the documents from SLS.
Again, I 'm asking you to provide me the name, phone number of the person, who is processing the documents to go to county for recording.
SLS has not been truthful with me and sending me through your bureaucratic process, which I should not have to go through.
Per your letter dated XX/XX/2015, we have met all of the requirements and the DIL was approved by SLS.
Again, I asking for SLS to send the documents immediately to the county for recording and send us the relocation assistance, that we 're entitled too.
Awaiting your response.
XXXX XXXX
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| 03/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX XXXX XXXX Vice President Customer Experience and Executive Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX RE : Loan Number : XXXX SLSs failure/refusal to honor requests to correct errors and omissions Dear MrsXXXX XXXX XXXX XXXX, You said you understanding how we all must work together to deliver a seamless experience to our mortgage servicing clients. Will SLS/you please join a veteran and his wife in their seventies to end a year long fight to get SLS to verify the accuracy of claimed shortages and correct all/errors and omissions in the next 30 days listed below to make the borrower whole?
1- Made false claims XXXX XXXX reduced the borrowers escrow, not true SLS reduced said escrow and refunded escrow funds as a surplus payments causing an excessive shortage in the borrowers escrow after servicing was transferred to SLS.
2- SLS XX/XX/XXXX statement showed a {$19000.00} in XXXX of XXXX statement showed {$10000.00} neither of which have been verified. Please provide bills/cancelled check to verify the accuracy of any/all shortages and/or reductions, include analysis from XX/XX/XXXX till XX/XX/XXXX for XXXX and XXXX with end of the year balances for each year.
3- SLS failure/refusal to honor the borrowers May request to place a stay on all payments, changes in payments, late fees, credit reporting and foreclosure action and more until all funds were reapply to escrow 4- SLS unlawfully used inaccurate shortage of {$17000.00} down to {$12000.00} from XX/XX/XXXX till XXXX, illegally changing the borrowers payment monthly to apparently give the impression all funds had been transferred in 30 days. The last funds were reapplied to correct the shorta and after the XX/XX/XXXX analysis the XX/XX/XXXX payment showed an accurate shortage of {$10000.00} for the first time, but its accuracy still has not been verified.
5-SLS willful and wanton failed to reapply all funds in a timely manner, knowing conducted illegal/inaccurate monthly spreads every 30 days for three months, changing the borrower payment each month giving the appearance all funds had been transferred, then took the borrowers XXXX payment causing the borrowers account to remain delinquent.
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| 05/04/2017 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Your multiple choice selections did not give me a choice that matched my problem, but here is the outline : A company called SLS ( Specialized Loan Services ) now holds a HELOC I took out in XXXX . The loan matured in XXXX XXXX . I contacted them before this time to see if I could roll the loan over. I was told that that would not be possible because ( blah blah blah bankspeak ). At that time my XXXX XXXX was over XXXX . We entered into " loan modification. '' The loan became past due. I offered to continue paying on the loan while they did their work, but was told that I could not do so. I sent them all the typical documents for verifying income and obligations. Time went on. On more than one occasion, while speaking to an SLS representative, I asked if my being in default would show up on my credit score an d was assured that IT WOULD NOT. THIS WAS A FALSE STATEMENT, and is the problem I would like to report. In fact, the company did show me as being in default on the loan. My credit score i s now XXXX on XXXX , which rendered me unable to refinance my first mortgage -- an alternative to modifying the HELOC which is now closed to me. I had the ability to pay off the HELOC, and had I known what would happen, I would have, but I was given false assurances and so chose to pursue " loan modification. '' Further complaints : I was offered a " trial payment schedule '' -- -twice. The first time, whoever prepared the offer overstated my income by a factor of XXXX . The second time, they got my income right, but their payment amount would have left me with less than {$200.00} a month free cash. This was bad enough, but the documents they sent with these " modifications '' included NEITHER THE DURATION OF THE LOAN NOR THE INTEREST RATE. When I called about this ( ahem ) oversight, I was told that I COULD NOT KNOW THIS INFORMATION UNTIL I ACCEPTED THE MODIFICATION. Surely that is illegal. I believe that they lied to me and strung me along deliberately in order to ruin my credit score a nd, when all other avenues for refinancing were closed to me, foreclose on my house. I think this because I have found other people with similar stories. SLS is a predatory organization and must be prosecuted and then shut down.
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| 08/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I am shocked that XXXX XXXX XXXX has refused to review my complete modification packet despite being told to submit a new packet while my appeal is being reviewed. Apparently, they are using my active sale date for XXXX XXXX against me even though they were aware of my sale date since I constantly voiced my fear of losing my home. However, I provided all documents needed for a modification review but XXXX does not want to move forward and review my loan. I have an appeal letter currently under review with XXXX and was promised to have a rush review due to having the active sale date. But again, XXXX is using it against me that I did not submit my modification packet before the 37 days but how can I summit a packet when my appeal is under review? Clearly, I am being set up for failure to ensure I lose my home. When I submitted my appeal I was told the sale date would be canceled if a decision was not reached or if it was I would still be able to resubmit. They lied and the appeal assures they will not move forward with a foreclosure should one be pending. Moreover, I was advice by agent XXXX ID # XXXX that in order to have my sale date put on hold or suspended I needed to submit a complete packet. Obviously, I because suspicious because the appeal states after the outcome I would have 30 days to re-apply but yet she requested I immediately submit a packet since the decision for appeal was pending. Now, because I submitted the packet they are using it against me despite having my appeal under review. This is grossly unjust and they need to stop doing this to struggling home \owners such as myself. I am in shocked and absolutely angry with the way they set me up to fail. I am in tears because as a single mother you can only imagine the XXXX I am experience at being left homeless.I have and continue to do everything XXXX has requested of me. The modifications offered in the past where not affordable and was told they would be reviewing me for the HAMP Tier 2 and not to worry. I am reaching out to you as my last desperate attempt to help me. They need to stop my foreclosure date as told and considered for the HAMP Tier 2. Please I hope you help me and I do not lose my home. Thank you so much for listening and helping me with this.
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| 04/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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This is my second complaint filing with the Specialized Loan Servicing. I have been dealing with them for a year now since the pandemic began to try and get my loan modified. I own a small business, a bakery, that has suffered from the pandemic and was in need of mortgage relief. I sought a forbearance early on, was denied, and then finally received one. After additional requests I received a forbearance for 12 months.
I have sought to modify for my loan repeatedly for months. I have sent document after document, spent hours on the phone, been yelled out, lied to and hung up on. I have received the same letter requesting the same documentation. I have sent the same documents over and over. Even though I have repeatedly said I can get help paying my mortgage so that I can keep my home, my modification was denied twice because I missed the " parameters of the program '' by 1 %. I begged to speak with someone who could help, make decisions about my case. Every letter that was sent to me included the name of someone and a teller number, but I was never permitted to actually speak to that person. There is never a direct line or extension number. While I have been transferred I nearly always am hung up on when I am transferred.
Following my last complaint to CFPB, I received the explanation of why I was denied the modification, and then received the exact same forms to apply again. The letter to this regulating body included the name of another " teller '' and included the number to " XXXX XXXX '' should I have any questions. The " XXXX XXXX '' number goes to voicemail automatically. A human being never picks up. I left a voicemail BEGGING for a callback. I never received one, even though the voicemail promises a callback within 48 hours. I continue to struggle to speak to a human being that can make any definitive decisions regarding my mortgage, which will no longer be in forbearance as of XX/XX/XXXX.
I am again filling out a modification request. i am including documentation that I can get monthly help. If I COULD JUST SPEAK to someone when I fill out this application, I'm sure I can qualify for a modification given THAT IC AN GET HELP PAYING MY MORTGAGE. I don't understand how this is not preferable than my foreclosing.
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| 07/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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My loan went into foreclosure due to my being in an accident. I was placed on a repayment plan to get the loan out of foreclosure with my first payment being due in XXXX 2016. I made the first payment with no problem. The second payment was due on XXXX XXXX and I made the payment on XXXX XXXX. I overnighted the payment on XX/XX/XXXX and it was received on XX/XX/XXXX. The XXXX was a Friday so I called on Monday to make they had received the payment and posted it. I was told that my repayment plan had broken on the XX/XX/XXXX. I asked why did the plan break and they advised due to non payment. I then asked how many days after the first do I have to make the payment before the plan breaks as the payment was n't even 30 days late. I agree it was n't made on the XXXX but I have never heard of a plan breaking after 18 days. The mortgage company stated to me that there is no set date for the plan to break, just whenever they review it and see there is no payment made. Also let it be noted that I have spoken to them several time during the month and not one person told me that the plan would break on XX/XX/XXXX. I thought I would have at least 30 days before the plan broke. When I spoke to the company on Monday the XXXX I was advised they would try to restart the plan and asked me when could I make the XX/XX/XXXX payment. I advised I could make the XX/XX/XXXX payment on XXXX XXXX. On Tuesday the company called me and stated they could not restart the plan because the plan broke on XX/XX/XXXX and the payment I made on XX/XX/XXXX would be sent back to me.
I have worked in mortgage servicing for the last 14 years and I have never seen a repayment plan break in less than 30 days and this one broke on the 18th day. Furthermore this was my first repayment plan, and to also refuse to set the plan back up with an explanation that the payments have to made by so many days after the due date or the plan will break is not fair. Especially when I sent the payment in, certified funds, and now they are just down right refusing to accept the payment and are sending it back.
I am someone trying to keep my home and to just refuse to accept the payment and send it back is not right. I could see if the payment was not made in XX/XX/XXXX but it was.
|
| 11/11/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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Web |
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A notice of hearing has been filed to occur prior to an illegal attempt at foreclosure of a deed of trust " in the matter of a Deed of Trust executed in the original amount of {$90000.00} dated XX/XX/XXXX, recorded in Book XXXX, Page XXXX, XXXX XXXX XXXX '' by XXXX XXXX XXXX XXXX XXXX represented by " XXXX XXXX XXXX '', XXXX XXXX XXXX, XXXX, XXXX, XXXX. Details of the notice and the original deed identify XXXX ( XXXX ), FKA XXXX, as Trustee to the certificate-holders of the XXXX XXXX XXXX XXXX ( XXXX, XXXX ) ASSET-BACKED CERTIFICATES SERIES, XX/XX/XXXX-XX/XX/XXXX, also DBA a debt collector for XXXX XXXX XXXX, named Specialized Loan Servicing , LLC ( SLS ), located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX being named defendant in a Federal class action by XXXX states, is still in the process of disseminating funds and other loan modifications to it 's customers who were deemed by the United States Department of Justice to have been damaged. Court documents and the XXXX Attorney General XXXX XXXX, along with the other states are directly involved with monitoring and assuring compliance by the banks and loan servicers to satisfy the disbursement of funds and mortgage modifications as ordered by the DOJ to give relief to these borrowers. Information can be obtained at the XXXX Attorney General 's Office of Mortgage Settlement Oversight at their website XXXX Attachments will show a brief summary of what is being accomplished, and final appeals and final settlements and actions by the courts against XXXX have only recently been reached and loan modifications will continue for the remainder of XX/XX/XXXX into XX/XX/XXXX. In addition, a lien is held on this specific property by the State in the approximate amount of {$11000.00} in the form of a grant obtained by the XXXX Housing Finance Agency and is backed by Federal government money in order to prevent a foreclosure. Any enforcement of foreclosure on this property would directly nullify the agreements already in place and legally obtained by the State of XXXX, the United States Department of Justice, the XXXX Department of Justice, and would further violate and upset the settlement agreements afforded to and established for this individual as so ordered by the Superior Court.
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| 12/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I am a XXXX year old male living in Massachusetts with my wife, and XXXX children. I have been unemployed since XX/XX/XXXX. My wife works 32 hours a week and we have been struggling to keep up with our bills. In XX/XX/XXXX, we began to find we could not cover our monthly mortgage payment. Our home lender at the time, XXXX XXXX, approved a temporary mortgage forebearnace till XX/XX/XXXX or until I got a job. However, they sold my mortgage to Specialized Loan Serving in Colorado in XX/XX/XXXX. This company has been extremely difficult to deal with. They frequently do not answer when I tried to contact them during weekly business hours. They frequently call me leaving harassing messages that I am delinquent on my loan and have sent me several letters in the mail saying I am delinquent on my loan and they are going to foreclose on my home, only to send me another letter the following week saying " we inadvertently send you a notice of intent to foreclose, please disregard ''. They also said I owed over {$18000.00} which I do not believe is correct as 7 months of mortgage payments would be around {$7000.00}, plus any late payment or other fees.This has caused my wife and I much distress, and contributed to exacerbating some health concerns we have. I now have found a job and will start the end of XX/XX/XXXX. However, when I contacted Specialized Loan Servicing to inform them I had found a job and could begin making my scheduled monthly payments in XX/XX/XXXXbut needed a loan modification to arrange to pay off the 7 months of monthly mortgage payments I was excused form under the forebearnace, they would not talk with me. The said I needed to fill out a loan modification request form on their website and submit it. They said it would not be reviewed for 30 days and then a decision would be made after that. By that time, my mortgage forebearnace would be over and they could try to foreclose on my home even though I now have a job and want to resume my payments. I feel that this is unfair after XXXX XXXX gave me the mortgage forebearnce in good faith with the understanding that I could then begin to pay my mortgage payments when I did get a job and work with me to do a loan modification to arrange to pay the past amount due.
|
| 03/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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I have been trying to complete a " Deed-In-Lieu Of Foreclosure '' since XXXX XX/XX/XXXX with Specilized Loan Servicing ( SLS ). SLS keeps prolonging the process, and the point of contact clerk ( XXXX ID # XXXX ) keeps giving me incorrect information when I speak to her on the phone, and on numerous occations I receive incorrect correspondance from SLS. I receive similar treatment from SLS as alleged in the class action lawsuit filed in California in XXXX XX/XX/XXXX-Failed to inform borrowers what information was missing in order to process their application ; and falsely told borrowers their application was missing information that had already been provided on numerous occasions ( SLS never called me about missing documents, I always had to initiate phone calls to SLS to receive any information that would speed along the process.
1. In XXXX XXXX SLS asked for a title policy and I said I did not have one from 20 years ago and it appears the title company may be out of business ; another bank told me the banks have the policy not the borrowers. ( 2 ) Then SLS told me my first mortgage had never been discharged and SLS could not do anything until it was discharged. It turned out that this mortgage had been discharged in XXXX. I sent SLS the mortgage discharge certificate which I easily found on the public web site XXXX. Then SLS told me I needed the 2nd mortgage ( by XXXX ) discharged-again I sent them the discharge notice from the same public web site. Now SLS is asking me for the title policy again and I told them I do n't have it. The phone clerk XXXX said she will see what to do and tell me in 7 days-the answer should really only take a day at most ( again stalling ) Stalling the resolution of this process cost me lots of time and needless money-electric, heating, snowploying and insurance costs. Remember this house has been completely empty and ready to give up for 6 months.
Remember, As currently alledged in the California class lawsuit, it is alledged SLS violated U.S. Consumer Financial Protection Bureau new guidelines regarding modification guidelines-as is happening in my case.If needed I have every bit of documentation and they supposedly taped every phone call of which there were many, all initiated by me.
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| 12/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
I have a loan with SPECIALIZED LOAN SERVICE. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. The confusing part for me is it doesnt reflect anything except 30 days past due. Ive never been behind on my payment, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX and XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX and XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. I tried contacting the XXXX and XXXX Credit Bureau and the SPECIALIZED LOAN SERVICE but they have provided me with nothing tangible which reflects anything verifiable. There is definitely an error with their part. I was never late XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX. Investigate properly and please update for 100 % accuracy.
XXXX OF XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$2200.00},
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| 07/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I refinanced my home with XXXXXXXX XXXX XXXX, utilizing the HARP program to reduce the interest rate on my mortgage. Even before my first and only ) payment to XXXX XXXX XXXX, the loan was sold to XXXX XXXX. I have paid my monthly payment utilizing their online payment service ( at : XXXX ), on the first of every month. On XX/XX/2018, I was unable to connect to their webpage, to make my online payment, and finally made my payment over the phone. In late XX/XX/2018, I was notified by mail that my loan was sold to Specialized Loan Servicing, LLC ( SLS ). The problem of not being able to submit my loan payment online occurred again on XX/XX/2018. I made the payment over the phone again, and registered on the new website ( XXXX XXXX XXXX ), as directed by their customer service department , who assured me that this would solve the reoccurring problem. On XX/XX/2018, I experienced the same problem of not being able connect to their website to make my payment. Because it is Sunday, there is no customer support to process my payment. Unless their website magically starts working today, I will have to pay on XX/XX/2018, and pay 30 years interest on the one day late payment resulting from their incompetence ( or unethical practices ). I have read MANY posts, by customers complaining about the unethical practices associated with misapplication of principal payments, where a customer paid monies in excess to be applied to their principal balance on the the transaction date, to reduce their payoff amount/term, by avoiding compounded interest on the principal payment amount for the remaining term of the loan. I have read about unethical foreclosure practices, and poor or incompetent customer service practices as well. I have paid {$45.00} in excess of my minimum payment ( to principal ), on time, every month. And fully expect that this money is being immediately applied to my principal balance, and it is reducing my principal balance, and loan term in accordance with ethical finance practices, according to the good faith expectations of myself, and all applicable regulatory agencies. I have extremely low confidence in this, based on the number of complaints I see online, and my personal experience over the last few months.
|
| 05/02/2022 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
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I recently complained about Specialized Loan Servicing LLC as they were not and still are not applying my payment to my Mortgage.
1 ) Each Payment comes with a payment coupon that tells the Company what to do with my payment.
2 ) My last complaint stated that the company was not following Federal Rules, which state that the check is to be cashed upon receipt and applied to my loan upon receipt.
3 ) This company is NOT FOLLOWING FEDERAL RULES as once again instead of applying my payment to my Loan, they have put my payment in the XXXX area.
4 ) The website said my next Payment due was XX/XX/2022 and I sent Check # XXXX to them to pay XX/XX/2022 mortgage payment. This check cleared my XXXX XXXX today, XXXX but it was not applied to my mortgage payment, it was instead put in the XXXX funds area.
5 ) That Money needs to be applied to my XX/XX/2022 payment and when I logon to my account it should say my next payment due is XX/XX/2022. THIS SHOULD HAPPEN EACH MONTH.
I WILL NOT ACCEPT THIS BEHAVOIR FROM SPECIALIZED LOAN SERVICING LLC, THEY WILL FOLLOW FEDERAL RULES AND APPLY MY PAYMENT TO MY ACCOUNT OR I WILL GET A JUDGE TO TELL THEM WHAT I AM TELLING THEM.
I do not wish to hire an attorney and take them to court because it will cost them to defend their position of not applying my payment to my account. This is the company 's last chance to follow the Federal Rules concerning Mortgage Payments. All they have to do is apply my payment to my account WHEN RECEIVED and change the due date to the next month.
XX/XX/2022 payment has been made, my account should now say XX/XX/2022 is next payment due. Since they tell me all they are doing is Servicing the loan, they are not the holder of the loan, then that would mean that XXXX XXXX still holds the loan. XXXX XXXX had no problem keeping up with my payments. They always sent me a payment coupon with the correct payment due date on it.
Being the Consumer Financial Protection Bureau you should be able to force them to follow the Rules in handling Mortgage payments. I am not asking you to be my lawyer, I am asking you to enforce the rules already in effect. If I choose to make a Principal Payment, I will note it on the Payment Coupon provided by the company.
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| 02/06/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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To Whom It May Concern, In approximately XX/XX/XXXX my husband and myself filed bankruptcy. At which time we elected to continue to make payments on our home in XXXX, GA. We continued to make our mortgage payments and rent the home. In the summer of XXXX we proceeded to sell our home to our tenants of many years. The home was not listed at the time, because it was a private sale. Upon submitting the necessary documents we found out there was a second lien on the home from the original line of credit. At this time I contacted the lien holder XXXX and found out that it had been transferred to Specialized Loan Servicing. I contacted the company and found that even though we had been released from our personal obligation, the loan would have to be paid. With an additional amount of interest of nearly {$10000.00}. After weeks of negotiation we were finally offered a settlement for the principal amount. of {$16000.00}. The short payoff was given to us in writing on XX/XX/XXXX. However, the sell of the home was not finalized because the buyers withdrew 3 days before closing. This of course gave us an inability to pay this settlement.
After, months of trying to sell the home again, listing it with an agent, we finally went under contract for the sale of the home again.
Once again, I contacted Specialized Loan Servicing. At which time I again ask for a settlement, however once SLS realized that the house was under contract, I was told by them that they would not negotiate and that we would have to pay the full amount. I was also told that they of course could foreclose ( an intimidation tactic, I'm sure-because they would more then likely end up with nothing ) I spoke with the rep and supervisor, both telling me the same thing.
On no level of professional business practice should this occur with anyone.
The only reason they are not willing to negotiate just 7 months later, is because they are now aware of the sell of the home, and can try and get the principal and interest from us. The intimidation and lack of professional business practice makes this unfair to my family and any consumer.
Again the only difference from the end of XX/XX/XXXX and XX/XX/XXXX is the fact they they were aware of the home sale.
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| 08/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Payment process
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Web |
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I have attempted to make payments on my loan in advance because I use my home as rental income property and I never know when a tenant might not pay. I attempted to pre-pay my loan on two occasions and the mortage company promised to apply my extra payments to future months but they didn't. I have called and open at lease 10 cases for them to correct the issue and they always promised to correct the payments but they never did. They keep using the payments for principle payments, which, i didnt request. After spending months calling back and forth, finally after 60 days for them not doing it, they now tell me, its been 60 days and now we can't remove a principle payment to a monthly payment. They basically lied to me. The last time I did the extra payment, they told me since my mortgage payment had increased, I needed to make another additional payment of {$270.00} in order for them to apply my extra payment to a future month. I made the additional payment and they took that and applied it to principle also. Now they tell me there is nothing I can do.
XX/XX/XXXX - regular payment made of {$2500.00} XX/XX/XXXX - Additional payment made of {$2500.00} ( They applied to principle and refuse to correct it ) XXXX regular payment made of {$2500.00} XX/XX/XXXX - Additional payment made of {$2500.00} ( They applied to principle and refused to correct it ) When I called them in XXXX still inquiring about why they didnt apply the XXXX payment correctly, they told me it was because the monthly payment increased to {$2800.00} and I would have to make an additional payment of {$270.00} in order for them to apply the payment to a future month. On XX/XX/XXXX, I made the additional payment and once again, they took the {$270.00} and applied it to my principle. Now when I call them, all they say is. its been past 60 days, nothing we can do help you. This is a total scam because I have called them over 25 times ( within the 60 day period ) and requested the funds be applied to future months. When I requested they send me the phone conversations between myself and their agents, so that i can prove they lied to me, they refuse to do it. I have requested a supervisor 11 times and no one will return my call or speak to me.
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| 06/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I closed on the sale of my home on XX/XX/XXXX late in the afternoon. That was the XXXX XXXX holiday weekend so the wire transfer to SLS did not go out until Tuesday, XX/XX/XXXX. I had received a written payoff letter from SLS on XX/XX/XXXX with the payoff amount of {$210000.00}. The title company wired {$210000.00} which included an additional {$140.00} for the daily accrual of interest at {$28.00} times 5 days per the payoff letter.
On XX/XX/XXXX ( 10 days after the closing ), the title company called me and XXXX/Specialized Loan Servicing ( SLS ) had contacted them with a new payoff letter dated XX/XX/XXXX which is now {$2100.00} higher! The house has closed and been paid off ( the new owners are in the house ) and now they're issuing another payoff letter with added fees that were not on the original payoff letter under the category " Outstanding Fees/Corp Advances. '' The original payoff letter dated XX/XX/XXXX had only {$34.00} for Outstanding Fees/Corp Advances. and now it's {$1400.00} plus they added late fees in the amount of {$340.00} that was not on the original payoff letter. This is unfair and how can they backtrack to add fees after the closing of the house took place on XX/XX/XXXX?! I'm hoping the CFPB will step in and put a stop to this bait and switch tactic which is what I've read about XXXX XXXX doing with their mortgage customers. In the meantime, they are rejecting the wire transfer and not paying the house off, I've moved on, new owners are in. What a disaster. I need help. Thank you.
Also, back in early XX/XX/XXXX, hurricane Irma damaged my roof and I called and asked about the XXXX XXXX program which they had authorized their servicers to suspend payments up to 12 months and not report the late payments to the credit repositories. Here is the XXXX XXXX guidelines on that program which I should have been given but was never offered and SLS 's employees knew nothing about it. XXXX XXXX XXXX So I had to miss some payments to fix my roof then I had XXXX XXXXXXXX that took me out of work for 90 days. I had sent them the sales contract showing that I was selling the house in XX/XX/XXXX. They have never offered any type of assistance since XXXX sold this loan to them in XX/XX/XXXX.
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| 04/26/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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In XXXX XXXX we received the first piece of communication, in some 4 years, fro m SLS ( S pecialized Loan Servicing ) r egarding our second mortgage on our home, stating that we were approximately {$6000.00} in arrears, demanding payment or foreclosure proceedings would be initiated. We had diligently made every payment to this servicing company that had taken over our second mortgage, even though they refused to communicate with us since XXXX of XXXX , when we had been forced to file personal bankruptcy. We made call after call to SLS to try and determine what was going on but they refused to speak with us and finally we were forced to have our bankruptcy attorney call, at which time they advised us that the loan had reach a point of re-amortization in XXXX XXXX , and the payment had changed from {$250.00} to {$820.00} per month. In any case we paid the arrears amount immediately and began looking to refinance our mortgage. SLS unfortunately has taken this opportunity to report erroneous negative information on our credit report and to other mortgage lenders seeking a payment history. We strongly assert that we did not receive any notice of changes to our mortgage payment leading up to the XXXX XXXX change, nor did we receive a single notice of a shortage from XXXX XXXX - XXXX XXXX . I ca n't see any reason why we should be penalized when SLS clearly did not follow the law regarding a change notice, nor did they make any attempt to contact us when they saw we were making the same payment we had for the last 10 years, instead of the re-amortized payment amount. I asked SLS today why they did not send us any notifications, and they state that they did, on 3 occasions. I am old school. I read the newspaper ever day. I read all of my mail every day. I know that it is not possible that SLS could have s ent 3 notices and I would not have seen any 1 of the m. Our phone number has been the same since we bought this house as well. We have not received a single phone call or message from SLS regarding this or any other matter. I asked if any of their communication was sent as registered mail, and of course their answer was no. We received no communication and no documentation, period.
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| 12/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Subject : Loan # XXXX To whom it may concern : I received a letter from my old mortgage company on XX/XX/XXXX stating that my loan was being taken over by Specialized Loan Servicing LLC ( SLS ). On XX/XX/XXXX I called SLS because I did not receive any letters from SLS or notification of payment I was assuming at the time my payment was due on the 1st. I spoke with XXXX with SLS wherein she told me that she only saw that SLS has the loan but no other information. She advised that I should make a payment via the SLS portal but that someone would be calling me to introduce me to SLS within a few days. I set up a payment via autopay with my bank on the 6th, SLS received the payment and I set up another payment for the XX/XX/XXXX which has also been processed.
Today, I got a notification from my bank that my account is overdrawn by close to {$3000.00}. Keep in mind that I have still not received ANY paperwork or the phone call that I was supposed to get last week from SLS. I called the bank to see what was going on and to my surprise SLS took money out of my account WITHOUT PERMISSION OR ANY DOCUMENTATION. So now I have sent you {$6000.00} - {$3000.00} WITHOUT PERMISSION and my account is overdrawn - 10 DAYS BEFORE XXXX!! In addition, after doing some investigation in their portal, I found that a payment was not supposed to come out until XX/XX/XXXX AND that I had requested it - which I never did. What kind of company is this? How extremely unprofessional.
Further, I called XX/XX/XXXX and spoke with XXXX who had ZERO empathy for my situation and REFUSED to let me speak to a supervisor. Are you kidding me??? A customer who wants to speak to a supervisor should be able to do so - especially if trying to get to the bottom of a very bad situation. She told me that XXXX should have told me on the 6th that I was set up for automatic payment. I told XXXX that XXXX told me she has no information.
I have been the person that has been proactive. What am I supposed to do??? I still have no documentation of my mortgage being taken over by this company, yet they have {$6000.00} of my money, and absolutely no employees that will help me. What a horrible organization.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX
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| 02/21/2017 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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SALE DATE SET FOR TUESDAY XX/XX/2017!!!!!
A modification package was sent in on XX/XX/2017. Please see attached email confirming that information. The homeowner has a sale date set for XX/XX/2017. We have been contacting SLS on a weekly basis since that week. Each week they have asked for ONE thing. Homeowner has diligently complied with every request to the extent that a full narrative would not be productive. SLS is now stating they did not have the file 37 days prior to the sale date which is inaccurate. SLS is refusing to properly review the file and stated that they are foreclosing on the home. This complaint is being sent in for numerous reason. XXXX has been discriminated against based on his race, ethnicity, language and national origin. The number of times that we have spoken with SLS to check status of the file should extinguish any opportunity to excuse their behavior.
The attitude from the employees and or managers in unacceptable. Furthermore, SLS does not know how to properly review the file. There is NO reason for this to be happening. The file made it to underwriting and they are STILL refusing to postpone the sale date. They are in violation of the CA homeowner bill of rights and are dual tracking. Today on XX/XX/2017 employee by the name of XXXX confirmed they are dual tracking. he stated " they are aware of California laws and are still foreclosing, '' Supervisor XXXX was informed of all issues and the fact that they had the file since XX/XX/2017, and refused to offer any assistance. The events described above are just a sample of the practices that are taking place with SLS.
There are additional numerous issues.
1 ) Failed to timely respond to loan modification applications ; ( 2 ) Failed to accurately inform what information was missing in order to process their loan modification application ; ( 3 ) Falsely stated the application was missing information that had already been provided on numerous occasions ; ( 4 ) Denied borrowers ' loan modification requests without an appropriate explanation ; and ( 5 ) Wrongfully threated foreclosure while a borrower 's application was still under review.
We will be filing a complaint in district court if the sale date is NOT postponed.
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| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Some time around late XXXX, early XXXX, I requested a forbearance from my Mortgage company Specialized Loan Servicing. I was granted the forbearance and received a letter stating that I was approved. Approx 6 weeks into the forbearance I was informed that a forbearance would hinder me getting a refinance. I called S.L.S to cancel the forbearance. I was advised to make a payment first, wait till the payment was received, then to cancel so the account would not show a delinquent balance. I did all of the things I was advised to. I followed up with S.L.S customer service to cancel. I was assured that my account was now active and current. Approx 20 days later I called S.L.S back due to missed calls on my cell phone from them. I called them back to inquire what the issue was. I found out that the money I had sent to get my account active and out of forbearance had been cashed and was sitting in a account as unapplied funds and that the forberance was still on my account. I once again asked that the money be applied to my account and to be taken out of forbearance. A few months passed and I tried to get a refinance. I found out that my credit report currently shows Forbearance/deferment. with this showing, I can not proceed with the refinance. I have spoken with Customer Service@S.L.S approx 8 times and was told that they would send me a letter with the date on it from my cancelling the forbearance. The letters never arrive and when I called back and spoke to a supervisor, I was told that they could not give my anything on paper. I told them I needed to submit something in writing to get the refinance. S.L.S finally sent me a letter by email stating that my forbearance had ended, but they did not put the date that it ended, which I had explained to them that was very important. it has now gotten to the point where I am not getting calls back and the negative still show on my credit. I am starting to suspect that S.L.S purposefully did not remove the Forbearance from my account to pad their forbearance numbers or some other illegal activities. All I am requesting is for S.L.S to accurately report the information to the credit Bureaus and to give me the letter stating when I cancelled the forbearance.
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| 10/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My name is XXXX XXXX. I filed a complaint with Specialized Loan Servicing ( SLS ) on XX/XX/XXXX. The CFPB case number was XXXX. I will include a pdf attachment of SLS 's response as well so that the responding agent may recall the case.
The response from SLS did not include an email address, or contact information to any specific agent to further communicate with them so I'm forced to make another complaint. Only a toll free number was included which is not helpful in this case.
" If you have evidence of payments made that are not reflected on the pay history, we request you please submit proof of payment ( either a copy of the front and back of the cashed check or an unredacted copy of the bank statement reflecting the electronic payment to SLS for further research. ) '' Please see the attached document ; a copy of the bank statement reflecting the electronic payment to XXXX for further research. As previously stated, XXXX has shown proof they sent those payments over to SLS.
I understand that my monthly mortgage and escrow payment increased by roughly XXXX XXXXXXXX XXXX. However, during that time, I was also making payments directly to my insurance. My insurance company had stopped collecting payments from my mortgage holder as well.
I want to make this point abundantly clear ; I have never missed a mortgage payment since XXXXXXXX XXXX XXXX when I started making electronic payments. Please see to it that the proper research is conducted to allocate the funds in question. The funds being ; my electronic mortgage payments during the months of XXXX, XXXXXXXX XXXX XXXX.
Lastly, in the response by SLS, they confirmed that they received both my payments of {$910.00} on XX/XX/XXXX and {$910.00} on XX/XX/XXXX. I was forced to make those payments by your company, even though I had paid consistently each month ( via electronic payments ). SLS can not justifiably say they did not receive those payments because I have documented proof from XXXX that each mortgage payment ( in the amount of {$800.00} ) was forwarded to SLS.
In summation, I need to be refunded either the three months of regular payments ( XXXX, XXXX, and XXXX ) or the XXXX additional payments made in XXXX ( the XXXX and XXXX ).
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| 03/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I purchased my house in XX/XX/XXXX and did a major renovation and substantial improvements to my home. My loan value required to have PMI insurance. My plan was to increase the value of the home by doing a major renovation. I added {$50000.00} in renovations to my house. My first letter to Specialized Loan servicing was mailed out XXXX XXXX. I did not receive a response until XX/XX/XXXX rejecting my request based on the original loan value and appraisal done when I bought my house. Based on their XX/XX/XXXX letter, I do meet the requirement for requesting an appraisal. When I purchased this property, the plan was to remodel the property and have another appraisal done. Since all renovations have been completed, I feel the appraisal value has increased more than {$40000.00}. My XXXX sale agent, who sold the home, stopped by and stated the new value of the home increased approximately to {$370000.00}. The original appraisal value of my property, when the home was sold, was {$310000.00}. Since my PMI, at 80 % loan value, needs to be at {$34000.00}, the value of the home needs to increase approximately by {$28000.00}. Since Im confident the value will increase to the required amount, I requested an authorize in house appraisal BPO to be conducted. I signed their Authorization for Internal Valuation form and mailed it on XX/XX/XXXX. Since I did not here back from them, I called their office only to tell me they sent a letter out denying my RIGHT to have the PMI review. Not sure why they can deny this since I requested this and Im paying for the for the appraisal. They stated they sent me a letter in XXXX, which I never received. The SLS agent stated I could go on line and review the letter in my account. I asked to speak to his supervisor and the agent stated that I could not, and their supervisors dont handle this issue. I never heard of not being able to talk to someone regarding your loan issues. I think they are trying to drag this out as-long-as they can to continue to receive my PMI payment. I asked for the agent to also send me the letter out again and I today I have not seen the letter. I went into my account and could not find the letter denying my right to request an appraisal. Please help
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| 05/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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During a recent credit inquiry it was brought to our attention that there is a discrepancy from the time our home loan/mortgage transferred service from XXXX to your organization SLS, in XX/XX/XXXX. According to the report, one payment is being reported from SLS as 60 days late ; however, this is not accurate and is unjustifiably creating a crippling effect on our credit score.
We have provided documentation of our last ( XX/XX/XXXX ) statement from XXXX amount due was for XX/XX/XXXX payment. We were informed in XX/XX/XXXX that our servicer would be changing to SLS and that we would be contacted by them with further account and payment information. We spoke with a SLS representative XX/XX/XXXX, we were informed that our total amount due was {$940.00} and we made a payment via telephone at that time. We continued to make regular monthly payments to SLS in the amount of {$1000.00} from XX/XX/XXXX current ( XX/XX/XXXX ) documentation included.
We have spoken to SLS representatives over the phone many of times regarding this discrepancy. After extensive wait times, often 15-20 minutes, disconnected calls, and being told the person/supervisor that can help you in not in/available, a representative from SLS has informed us that we were delinquent from XXXX and that delinquency was transferred over to SLS.
We understand our mortgage servicer may change and we do not have control over this process. However, you SLS as the servicer, have a legal obligation to protect us as the consumer through this process. This trust has been fractured through the lack of communication you have been able to provide, despite our efforts to get this resolved in a timely manner.
Again, as you requested we have attached the last statement from XXXX in XX/XX/XXXX and payment documentation from XX/XX/XXXX-XX/XX/XXXX. In all of the correspondence we have had with SLS, not once were we notified of an outstanding balance or have been asked to make a payment more than our current monthly obligation.
This mistake during this transfer of lender service to SLS has caused a significant burden to our family and your actions through our initial encounters to discuss, review, and resolve this issue have been less than helpful.
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| 12/16/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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I am a part of the group where where SLS took my house in 2014. I was distraught when I was paying my mortgage as suscribes in my contract and i received absolutely no help from them. SLS had me running around providing documentation to keep my house when they were already in the foreclosing process. They provided me with false hopes and information. My loan initially was with XXXX who sold my loan to SLS. The issue started when I wanted to refi my loan to get a better interest rate, this is when the nightmare began. XXXX also ran me around and sent me to a counseling department with XXXX, where the counselor advised to stop making payments because that way the program will approve my request. Unbeknown to me I totally believe that is what I was to do, they were the so-called experts. Well, thats when my payments fell far behind and there was way for to recover. Still waiting for XXXX to advise if my request was approved, they sold the loan to SLS. As I stated at the beginning, SLS took the loan and sat on it and did absolutely nothing. The foreclosure process went pretty quick, I didnt have a chance, I was losing my beautiful first home. I contacted and spoke to so many people and none of them helped. I then contacted Congressmen XXXX office to seek help as I was desperate to keep my house. The Congressmens office contacted SLS and were told they would look into the matter. They did not, they sat on the request and shortly after, the paperwork was on its way to the court. I remember this like it was yesterday, I tried so very hard to keep my house. Til this day, I know something wasnt right about my foreclosure, I strongly feel that my house was illegally foreclosed. I did everything in my power to reach to everyone I could, and received no assistance. I am not submitting my complain so it could be included in the lawsuit against SLS.
I may already be included because I received correspondence along with a small amount check advising me if the lawsuit. I wanted you all to really look into my case, there was some Shady stuff going on.
Thank you for taking the time to read my complaint. If Im needed for clarification and more details, I may be read at the following : XXXX XXXX XXXX XXXX
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| 05/13/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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My XXXX XXXX mortgage was purchased by SLS Loan Servicing XXXX/XXXX/XXXX. I had only 6 months left on my Adjustable Rate Mortgage, set to balloon on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, SLS sent me a loan modification letter offering to extend my ARM for an additional 5 years under the same terms. Rather than applying to another bank to refinance, my husband and I signed the document and returned it to them to extend our loan for 5 more years. We both have excellent credit and have always made our payments on time, so this did not seem unusual that they wanted to keep us as their customers. Well, about 7 months later ( XXXX XXXX ), SLS out of the blue sent my mortgage payment back saying that our balloon was due in full and they were only going to accept full payment of our loan. ( This is after accepting our monthly payments for 5 months after our balloon was due with no correspondence from them at all saying anything was wrong! ) I have been on the phone with them at least 25 times since trying to rectify this situation to no avail. One person actually told me on the phone that the modification/extension letter was sent to me in error. ( what?! ) Another told me that they did n't receive it, this after I mailed it, and faxed it to them twice. Bottom line at this point is that they will not honor it. SLS is now negatively affecting our credit score saying we are behind on our mortgage, and no bank will even talk to us to refinance so I can pay them off and be done with them, since my credit report shows missing payments to them. They are trying to get me to fill out a loan application to start over with them, that says I need modified payments - as if I am in financial trouble. My husband and I do not need modified payments. We can afford our mortgage without their help. I am afraid to fill out anything for them at this point because they do not seem to be on the up and up on anything. When I google the SLS name, XXXX complaints come up all over the internet against them. I do not know where to turn at this point. Each day my credit score goes down ( we were in the high XXXX 's prior to this ). I can not believe in this day and age that a company can get away with something like this. Help!
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| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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1. In XX/XX/2021, I refinanced my home. I have an escrow balance of {$4500.00} that is rightfully owed back to me from Specialized Loan Services. As part of the refinancing process, this should have automatically been mailed back to me when the loan was paid by the new loan holder.
2. In XXXX, I had not received the check and called to inquire. They indicated the check had been mailed, so they'd have to cancel the check and issue a new check. This process should take around 10 days. That same day, the check came in the mail. I called to ask if they could reverse the check cancellation. They indicated they could not and I should destroy the check. I did this.
3. Thinking that the check from XXXX was on its way, I waited until XX/XX/XXXX to inquire again. The company indicated the check from XXXX had not been cancelled and someone was supposed to have called me to let me know the XXXX check was cashable. This did not happen.
4. On XX/XX/XXXX, XXXX ( employee ID XXXX ) indicated he would assign the case to himself and update me with a tracking number for the new check by XX/XX/XXXX.
5. On XX/XX/XXXX, I called and XXXX indicated " there had been a change in company policy '' that would not allow him to track this case. My understanding is that no check has been issued. Before I could get more details, he hung up on me, or I was disconnected.
6. I called back and spoke with XXXX ( employee ID XXXX ) who indicated the same information as XXXX on XX/XX/XXXX- the case has been escalated and her notes request a wire transfer or certified mail so the check is traceable. She indicated this would take another 15 days to resolve and that she would call me on XX/XX/XXXX to update me on the status. This appears to directly contradict what XXXX said about the company policy that no longer allows for cases to be assigned to specific agents for resolution. I also requested a supervisor call back, which takes 24-48 hours.
6. No one has been willing to provide a direct number or email to call back to. The phone tree makes it difficult to reach a human person. I have called 11 times and only been able to connect 6 of those times. I have spent approximately 8 hours working on trying to get this resolved.
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| 02/15/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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Web |
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XXXX I took a 30 year interest only loan for {$690000.00} in XXXX, CA. We also took out a XXXX loan with an interest only adjustable HELOC ( purchase money loan ) for {$130000.00}. Both loans were with XXXX.
The housing market crashed and around XXXX we were having trouble with our mortgage and HELOC. We completely stopped paying for our HELOC way back then.
Our house was completely underwater.
Both loans were with XXXX and we received a terrible loan modification that raised our payment and we went back into default. XXXX sold both loans to XXXX XXXX XXXX. Again, applied for loan modifications for over 2 plus years. Again, received another one that raised our payment. These modifications were not set up to help. Still we were not paying our XXXX. XXXX XXXX XXXX sold our HELOC loan to XXXX XXXX XXXX. Still no balance info and no payment made since XXXX. After many failed attempts I filed chapter XXXX BK in XXXX.
Filed a complaint with CFPB about the predatory lending we had been through. Received and successfully completed a sustainable payment with a loan modification. We have been paying our 1st mortgage for over 3 years. It seems XXXX XXXX XXXX sold our loan to SLS Lending. They were part of the predatory lenders and I just received a letter from them about nothing I can understand. The letter was not dated, with no account info. I have not responded to them via phone, email or letter. I have filed a complaint with you as the validity of this debt they may or may not claim I owe.
In addition, XXXX XXXX XXXX and XXXX both faced law suits and were ordered to forgive XXXX XXXX dollars in HELOC loans. We were never notified of this at the time and we believe this loan would fall under this category. We are current on our first loan and it is our primary residence. We can not afford to pay a new loan. Our 1st was modified based on hardship and we can not afford to move. I believe this HELOC loan should have been forgiven at the time of our loan modification as we were underwater. This week I filed XXXX complaints. XXXX for the HELOC to be forgiven based on a major settlement. And the second against SLS Lending for trying to validate or collect this debt that may or may not exist.
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| 05/14/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Specialized Loan Servicers LLC The company bought a loan from XXXX XXXX XXXX and immediately started harassing me and trying to change the terms on the loan documents and agreements made with XXXX XXXX XXXX. I have written letters and spoken to " agents '' who are rude trying to explain to them that I have a HELOC and do not have an escrow account. I have not had an escrow account in 20 years. I paid my taxes, late sometimes but I always paid them. XXXX XXXX XXXX paid two years of taxes for me and told me they would add the amount on the back end to my balloon payment, trying to help me out. I was fine with that. As soon as Specialized Loan Servicers LLC took over they started pressuring me for the amount and sent a statement with monthly payment @ {$16000.00}. Then they took it off and I guess put it on the back end after I confronted them. Next they started saying I didn't have insurance and they did forced place insurance without giving me enough time to find insurance. They force placed insurance for @ {$8500.00} a year and set up an escrow. I found insurance 45 days later for {$2300.00} and I am paying payments. They sent a letter saying they would remove escrow but they didn't and upped my payments to include escrow for the 45 days and escrow for the {$2300.00} which I am paying directly. I continued to pay my monthly payments but they put them in a suspense account and refused to credit them as monthly payment and again put the {$16000.00} on the monthly payment which was now {$19000.00} for a deficiency in escrow. I have repeatedly told them I do not have an escrow account - never have and I am paying the insurance and will pay the taxes, even if late. They are now trying to foreclose in the middle of caronavirus pandemic. They have been trying everything to foreclose on my property since they got the loan. They think it's worth a million dollars which it is not because it needs lots of renovation bathrooms are from 70s and everything is old and run down. I see that you recently won a class action lawsuit against them. In forty years I have a XXXX and deal with many banks and loan companies and this company is the worst I have ever experienced. They operate like criminals.
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| 10/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, this year I received a Notice of Default in a certified mail letter from XXXX XXXX XXXX XXXX XXXX XXXX attorney offices on behalf of my second home mortgage Specialized Loan Servicing or SLS. It warned me that I had three months to bring my delinquent account current or my property will be sold to satisfy the loan agreement. I immediately took action and contacted my loan company to know what my options I had to keep my home. XXXX my loan representative within SLS instructed me on how to go about reinstalling my mortgage payments. I received a letter with the reinstate fees which included the delinquent payments plus the Legal fees.The total amount required was {$3700.00} good through XX/XX/2019. On XX/XX/XXXX I send a Cashier 's Check in a USPS Certified letter including a copy of the SLS reinstate fees with my loan information. I called XXXX right after I left the USPS office to let her know that the money was on its way. I gave her the track number for the letter and told her that the USPS certified it to arrived by XX/XX/XXXX a day earlier. I have already received the stub that shows that my letter was received and signed for and today is XX/XX/XXXX and my payment has not been posted in my account. I have made multiple calls to SLS almost every other day since the day I send my certified payment and they never give me an answer as where the money is sitting ( although they DO acknowledge the cashier 's check is there in their office BUT they have not post it in my account ). I have talk to SLS representatives English and Spanish and none would answer my questions because they only want me to talk to XXXX my loan rep. I have also talked to a manager there and she opened up a ticket saying they will find out whats going on with my payment. There has been three open tickets with my case and NO answers. I am beyond frustrated because I did everything required on my part and SLS is not even trying to help me with putting a hold on the foreclosure on my home. I receive constant calls and letters from solicitors that want to buy my home and letters of delinquency from SLS knowing that they have my payment ( cahsier 's check ) sitting around somewhere in their own office.
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| 06/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I paid my mortgage to SLS online as I usually do but paid a minimal amount thinking I was at another account site. I immediately realized what I had done and went back to the SLS site and paid an amount that would make it so I had paid a full mortgage amount.
When I looked at my banking account SLS had taken the larger amount that I paid ( to balance out the first payment ) and then also took a full mortgage payment out of my account. When I called and asked how did they get into my account to take the mortgage payment ( I have signed no authorization for access to my account ) they stated I had made the payment - which is not so. They immediately offered to return the larger payment ( the payment I made to balance out the first and make a full payment ) ; they never mentioned the first payment I made and it did not come out of my account. The representative I spoke to said the payment would be mailed out XX/XX/XXXX.
I called back when I realized I had not gotten a confirmation number or reference number for the reimbursement of my money only to be told by the SLS representative that they do not give confirmation numbers or reference numbers for tracking interactions ( this I consider a problem and a way to not acknowledge issues ). What this representative did give me was the " teller '' number of the first person I spoke to - number XXXX. But this representative gave me XX/XX/XXXX ( not 11 like the first person said ) for the return of my money.
XX/XX/XXXX not trusting the integrity of this company and especially after finding there were 782 complaints against them at your site, I called to verify the check had been mailed out. Now I was told by a representative ( XXXX ) the check would not be mailed until XX/XX/XXXX. This transaction of theirs has cost me ck fee because it caused an overdraft of my account. I not only want my money returned but I also want the check fees that were charged to me because of this.
I do not understand how this company can have so many complaints and still exist. There are many complaints online but I don't know if these people know the correct channels to file a complaint. I believe if they did you would receive many, many more.
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| 07/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan # XXXX Specialized Loan Servicing, LLC ( XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX.
XXXX XXXX, CO XXXXXXXX XXXX XXXX XXXXXXXX, XXXX, CO XXXX Dear Sir, Greetings. The above mentioned company violated our rights multiple times via their negligence, intentional deceit and unfair business practices.
This is our SIX Complaint against Specialized Loan Services, LLC for their belligerent and persistent violations of our privacy, negligence, ongoing campaign of unfair Business Practices, predatory practices, negligence, and fraudulent intents.
In addition to Violation of " Fair Debt Collections Practices Act '' supplemented with evidence ( attached ), via the following : 1. Failed and continued to fail in issuing and providing Monthly Statement of Account for our Mortgage Loan.
2. Failed and continued to fail in crediting the Monthly Payments to the CORRECT month ; Posted clearly on the Cashed Checks, Listed Clearly on the Monthly Coupon provided by them and even after multiple written and verbal communications via mail, and phone calls, including Multiple Complaints to the FTC!
3. We received a letter from SLS today ( XX/XX/2021 ) referencing the WRONG payoff amount, the WRONG due date for next payment ( monthly payments made AHEAD OF TIME till XX/XX/2021 ).
4. >>>>>Check # XXXX cashed on XX/XX/XXXX as a full payment for the month of XX/XX/2021. >>>> Check # XXXX Cashed on XX/XX/2021 as a full payment of the month of XX/XX/2021. Check # XXXX Cashed on XX/XX/2021 as a full payment for the month of XX/XX/2021. >>>> Check # XXXX Cashed on XX/XX/2021 as a full payment for the month of XX/XX/2021. ( Copies attached ) <<<<<< @ @ @ @ This ACCOUNT Monthly payments are PAID IN FULL, PAID IN ADVANCE AND CLEARLY INDICATED IN EACH AND EVERY CHECK ON THE TOP PART @ @ @ @ 5. Erroneous and unauthorized fees was levied to the account for Statement Fees {
$25.00}!! 6. Erroneous and unauthorized fees was levie
d to the account for Release Preparation fee
s {$20.00}!!
7. Finally LATE FEES for {$90.00}, in total a belligerent violation of our Contractual Agreement ( Mortgage Note ) which clearly states ( ZERO FEES ) can be charge at any time even when / if late. ( Cop of Mortgage Note attached ).
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| 07/28/2020 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Debt contested in writing received by SLS on XX/XX/20. Never validated date. Did acknowledge receipt of written dispute in writing stating they were reviewing the case ) see included documents ). Since the time the debt was disputed in writing SLS has called and written hundreds of times. Eventually I had to block the phone number. They were informed that both my wife and I are XXXX and under the care of several XXXX MDs and that we are in an extremely XXXX state. Instead of respecting a protected class, they harassed and abused us constantly while never validating the debt. The communications received from SLS from day one have been contradictory to other communications. Instead of validating the debt, they told me via email 65 ( maybe a slight exaggeration ) that the account was approved for forebearance - something I never asked for as I do not owe this money AND SLS has violated every law and regulation protecting consumers from unscrupulous actors taking illegal and actionable steps. Yesterday they decided to place a 150 day late mark on my XXXX account causing a drop of XXXX points. Per my XXXX credit monitoring and scoring, all my scores were above 800 before this happened. All my debts are paid, most long before they are due including all mortgages, credit cards - except my wifes that Im a signer on but do not know about whether shes making payments in full or not. Ive worked extraordinarily hard to build up my credit after suffering a Great Recession business ownership driven personal bankruptcy. Theyve sent via various methods, hundreds of contacts since the debt was disputed in writing and acknowledged in writing by SLS. But not one of those contacts was them validating the date. Happy to provide additional detail as required but my physical limitations resulting from wrong level XXXX in my XXXX XXXX ( XXXX XXXX planned, XXXX and a half ) cause XXXX XXXX XXXX which in turn quite strong XXXX XXXX and other meds with a host of horrible side effects including an inability to XXXX for more than ten minutes or so say a time. Ive reached that point and fear theres still more to go to finish the complaint. Please dont hesitate to contact me for any additional info needed.
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| 08/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Started : called my phone I had as a contact marked " House '' my mortgage payment phone number. XXXX Told me they could modify loan 1. Pay escrow 2. Three trial payments in 2 months period 3. If meet then I would have new payment amount new interest rate and added to back of loan. I had signed up for forebarance with specialized and they ( scammers ) told me the dates correct XXXX to XXXX and they are calling in XXXX seemed right. Told me taxes were XXXX they needed XXXX XXXX prepaid cards. I bought 3 for XXXX each at XXXX he waived XXXX for my fee on buying cards. Then XXXX first payment of XXXX but again he said XXXX is fine and waived for fee. I asked for confirmation he sent to my email had mortgages logo on receipt. 2nd payment I was having car problems and they started rushing me to get prepaid card and when would I be calling it in they needed it by XXXX called several times that day. I Final got mad at them told them I didn't think they were legit. There were two different men I talked to XXXX XXXX supervisor and XXXX XXXX case manager have phone numbers and extension. My mortgage company was out of Colorado ( XXXX XXXX sold it ) one of the area codes they called from was XXXX ( XXXX, tx ) and other was XXXX. Was told from my true mortgage call center that they did their own debt collection he wouldnt take any of the scam numbers to check out just sent me forms to fill out for help on mortgage I think to modified payments what all started with the scammers. I also received envelope from XXXX XXXX XXXX XXXX. XXXX, tx XXXX saying they are debt collectors area code ( XXXX ) again and they have my info. I asked specialized about this name and was told he was not aware of such. I so confused what and where to send and who is legit or fake. I lost {$1900.00} to these creeps and still owe taxes and back payments I am going to lose my house and have been here since XXXX paying on mortgage I have XXXX XXXX cards and receipts even though they told me to cut them up. I know it is now XXXX but it made me utterly sick and dealing with this on my own my husband became incarcerated XXXX and couldn't help. Please help me retrieve my money I am XXXX right now looking. Thanks XXXX
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| 12/08/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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SLS refused to accept the HUD modification-assisted program.
SLS refused to give me an affordable modification SLS threaten foreclosure as it's now in a Pre-foreclosure status SLS is very abusive and unprofessional by phone SLS refused to communicate or correspond by email SLS is the servicer of our HELOC and XXXX XXXX XXXX XXXX is the current creditor.
XXXX XXXX ( account manager ID XXXX ) told me, if I needed a modification, I would need to go through the HUD government program for assistance.
HUD submitted a full modification package with the documents I provided. BUT the account manager, XXXX XXXX REFUSED to accept HUDs authority and do a modification. She insisted that if I want to save my home, I will have to accept the terms of the investor ( XXXX XXXX XXXX XXXX ) or they will foreclose on my home.
I have spoken to many representatives in the SLS ( Resolution Department ) but most representatives were very harsh and unprofessional.
One representative said, BY LAW THEY HAVE TO TELL ME TO GO TO HUD FOR ASSISTANCE, BUT SLS DO NOT HAVE TO FOLLOW OR ACCEPT HUD MODIFICATION PROGRAM. SO THEY WILL FORECLOSE ON MY HOME IF I CAN NOT ACCEPT THEIR TERMS. Their demands are {$80000.00} cash upfront and a very high-interest rate on the balance ( payment to {$1200.00} for a short 3 years term and increased to {$2000.00} until XXXX ). Our 1st mortgage payment is {$4300.00} not to mention the increased property tax and insurance yearly.
XXXX is very unreasonable and harsh with me because I file complaints to the CFPB concerning their MISCONDUCTS AND PREDATORY COLLECTING PROGRAM. THEY ARE FORCING XXXX OUT OF OUR HOME or INTO BANKRUPTCY WE JUST WANT AN AFFORDABLE PAYMENT PLAN WITH A LOW-INTEREST RATE. We can not afford any CASH upfront as we used up our savings to keep up with the first mortgage and cost of living during the COVID XXXX LOCKDOWN.
List of SLS of some of the representatives I have spoken to, trying to get an affordable payment plan but with no avail XXXX XXXX many times until XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX : Complaint against Loan Servicer Specialized Loan Servicing Loan # XXXX Dear Sir/Madam : This is a formal complaint mortgage loan servicer Specialized Loan Servicing ( " SLS '' ) that services the mortgage for my property located at XXXX XXXX XXXX, XXXX XXXX, NJ. My mortgage was transferred from XXXX XXXX on XX/XX/XXXX. SLS finalized the loan modification started by XXXX XXXX and there was an agreed upon monthly payment barring any changes in escrow. The monthly payment memorialized in the loan modification is {$2200.00} per month, including the escrow of taxes and insurance.
After the payment of the first mortgage payment of {$2200.00}, SLS immediately increased the monthly payment to {$2800.00} without any notice to me and against the terms of the loan modification. I have called SLS over ten ( 10 ) times over the past eight ( 8 ) months to try to resolve this issue. On XX/XX/XXXX, I finally got SLS to run an escrow analysis. In the escrow analysis ( attached as Exhibit A ), it shows that the monthly payment went from {$2200.00} to {$2300.00} due to an escrow shortage. Even though the reason for the increase from the modification amount concerns me as neither taxes nor insurance on my property had changed, I agreed to make that monthly payment.
However, again, SLS did not abide by their own Escrow Analysis. As of XX/XX/XXXX, they have increased my monthly payment to {$2900.00} ( see Exhibit B ). This increase was made without notice and directly contradicts both the loan modification monthly amount and the amount from their escrow analysis. This is causing my payments to be held in suspense and is further causing my otherwise timely payments to be reported late. I am further being charged interest on a higher balance because they are holding my monthly payments in suspense. I am sending {$2300.00} monthly in accordance with their escrow analysis. I can not afford to pay the almost {$3000.00} they are demanding without any notice and against their escrow analysis.
I pray for government intervention to investigate the unscrupulous dealings of Specialized Loan Servicing and to force them to abide by the law in servicing my mortgage.
Sincerely, XXXX XXXX XXXX
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| 06/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage serviced by Specialized Loan Servicing ( SLS ). The mortgage includes a tax and insurance escrow. In XX/XX/XXXX, I received a tax delinquency notice from XXXX County, Iowa in the amount of {$1800.00} with respect to the property tax installment dueXX/XX/XXXX. This was curious to me, as the servicer was collecting funds to cover property taxes as part of my mortgage payment and responsible for properly remitting them to the taxing authority. Further, SLS ' account statements related to my mortgage indicate they remitted {$1800.00} to XXXX County inXX/XX/XXXX. I called SLS about the situation and they provided me with a number to fax the delinquency notice to and asked me to write my loan number at the top. I followed these directions and never heard back from SLS, and assumed that they had addressed the situation as they indicated they would upon receipt of this information. On XX/XX/XXXX, I received a tax sale notice from the XXXX County Treasuer relating to the property subject to the mortgage serviced by SLS. This alarmed and distressed me, and I went to the XXXX County Treasuer 's office onXX/XX/XXXX and redeemed the tax sale certificate for {$1900.00}. I took time off work to do this. I can not believe SLS ' handling of my escrow account and property taxes in this situation comports with RESPA or other applicable laws. I have no idea whether SLS actually remitted payment to the taxing authority in XXXX, but it was incumbent upon them to properly transmit the payment, and to confirm that it was correctly applied after I alerted them to the the delinquency notice. I demand a return of the {$1900.00} I spent to clear title to my property due to SLS ' incompetence and/or indifference, and reasonable compensation for my time wasted dealing with this unnecessary and stressful situation. I own several other properties serviced by other servicers ( XXXX XXXX, XXXX ), and have never experienced anything remotely approaching this level of ineptitude. Fortunately, I had the resources to immediately resolve the situation before losing my home to a tax sale for unpaid taxes the servicer was supposed to be paying. Not all borrowers would be so lucky.
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| 11/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home is in a Federally Declared Disaster Area because we were hit by Hurricane XXXX on XX/XX/XXXX. My loan servicer, XXXX, told me that, because my loan is backed by XXXX XXXX and is current, I automatically qualify for a forbearance ... .that my next 3 payments did not need to be paid, and would be added to the end of my loan and that there would be no impact to my credit. XXXX then transferred my loan to another servicer, SLS. During the interim, I received delinquency notices from XXXX, as well as a notification of my housing options ... ..that I could sell my home to avoid foreclosure, do a short sale, and should look for more affordable housing. I also received my very first communication from my new loan servicer, SLS, which was a delinquency notice. I called SLS and was told that they see that I am in a 6 month forbearance, and at the end of the 6 months, ALL 6 PAYMENTS WILL BE DUE ON XX/XX/XXXX, so I should make my payments during the forbearance. I explained that was not what I was told by XXXX and they told me that I should contact XXXX. I called XXXX, asked to be escalated to a supervisor, was put on hold for about 20 minutes and then transferred to a dead voicemail and disconnected. Since that time, XXXX has sent an inspector to my home, when I called to ask why, SLS told me that they do that in case they have to take my home away, they want to make sure the property is being cared for. XXXX has reported me as 30 days past due to the credit bureau. SLS sent me a loss mitigation packet, notifying me of my options for foreclosure, short sale etc because my account is seriously delinquent. I contacted XXXX XXXX, who verified that my property is in a Federal Disaster area and therefore qualifies for a 6 month forbearance. They told me that the loan service companies ARE NOT ALLOWED TO TELL ME TO MAKE PAYMENTS DURING THE FORBEARANCE PERIOD, ARE NOT ALLOWED TO SEND ME DELINQUENT NOTICES, ARE NOT ALLOWED TO THREATEN TO TAKE MY HOME, AND CAN NOT REPORT ME TO THE CREDIT BUREAU AS LATE. Furthermore, at the end of 6 months, I have the option of adding those 6 payments to the end of my loan. I have been harassed by XXXX and SLS repeatedly during hurricane recovery.
|
| 11/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Formal written complaint : We have not received our scheduled periodic mortgage statement form the mortgage Servicer since XXXX XXXX. Change went into effect in XX/XX/XXXX across to entire organization that NO STATE Monthly Mortgage Statements would be sent to anyone where Specialized Loan Servicing was the servicer on any junior lien position.
Called on XX/XX/XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX and XXXX-There were other calls from my Wife on this account and we are deeply concerned.
Have still not provided the requested payoff statement nor are they sending us our monthly schedule periodic payment statements. Their address on their prior statements does not match the P.O. BOX address they gave us over the phone to send payments.
Show they are 4th in lien and thats why they are not sending mortgage statements.
Spoke to XXXX XXXX- Company Policy.
XXXX-Escalations This is the response I get when I try and to download the payoff quote. To date they have not sent me any payoff statement or scheduled periodic payments. XXXX stated they did not send mortgage statements any longer for loans in 4th position.
This loan is in second positon as I explained to XXXX and told him that I had refinanced about a year ago and even paid the subordination fee to Specialized Loan Servicing. To date no scheduled periodic payment statements, no payoff, and the complete run around. XXXX the Supervisor stated that the company had changed its billing center from Georgia and they should have sent us notices about that.
After hours of efforts we are no closer to getting resolution.
Solution : Investigate Specialized Loan Servicing and bring an action for failing to send scheduled periodic payments. Compel them to fix their payoff request process, have them retract and reimburse all late fees for the period of time they have been gaming borrowers such as me and my Wife.
Have them recalculate my loan from its inception and credit all overpaid interest and fees. The payoff shows the per diem interest rate to be 4.3496 % which no way reflects the 10.5 % actual interest rate.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX
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| 04/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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In XX/XX/XXXX, XXXXXXXX XXXX XXXXXXXX finance my home. I applied for the XXXX mortgage assistance in XX/XX/XXXX with the XXXX XXXX XXXX XXXX XXXX XXXX ). I signed the third-party authorization form for XXXX to process my request. XX/XX/XXXX, my application was approved for 12 months of mortgage payments up to {$50.00}, XXXX toward my loan. XXXX begin submitting payments in the amount {$1800.00} on my behalf to XXXXXXXX XXXX XXXXXXXX XX/XX/XXXX.
On XX/XX/XXXX, my mortgage loan was transferred to Specialized Loan Services LLC XXXX ID XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX : XXXX Fax : XXXX. I have filed previous complaints regarding SLS Mortgage failure to provide XXXX Information to resume my mortgage payments and correcting my credit report at the Credit Bureaus. After 6 months of call and submitting numerous complaints, SLS MORTGAGE finally provided the requested information to XXXX. Unfortunately, I am still experiencing problems with SLS Mortgage.
The mortgage company is not posting my AHFA payments ( on my behalf ) to my mortgage account. According to XXXX, on XX/XX/XXXX ( attached ), their office processed and submitted my mortgage payment in the amount {$1800.00} via XXXX to SLS Mortgage for my XX/XX/XXXX payment. Although, XXXX recently reported, XX/XX/XXXX, correcting and applying the AHFA payment to my XX/XX/XXXX mortgage payment, I am having the same issue with my XX/XX/XXXX mortgage payment.
As of this writing, my XXXX XX/XX/XXXX payment has not been applied to my account. I have contacted their office numerous times and requested an investigation to locate and post my XXXX XXXX payment to my account. However, the issue has not been resolved and I am concerned that I will soon start getting numerous phone calls from SLS Mortgage regarding my XX/XX/XXXX payment as in the past.
According to XXXX records, my XX/XX/XXXX mortgage payment was processed and wired on XX/XX/XXXX. However, SLS Mortgage denies that they have received my XX/XX/XXXX mortgage payment from XXXX and it is not posted to my account. I am contacting your office for help to get the issue resolve so that to bring my loan current. Thank you,
|
| 06/20/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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Web |
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My name is XXXX XXXX. Along with my ex-husband XXXX XXXX, we purchased our home in XXXX NJ in XXXX. Unbeknownst to me, my husband took out a second mortgage line of credit for {$75000.00} in XXXX. When we got divorced, the property was awarded to me through the divorce court. As part of the agreement, XXXX XXXX was to continue making the mortgage payments on the property. Since all mortgage bills were sent to his apartment after he moved out, I was not aware of the existence of this second mortgage. I was recently served with legal papers by the holder of this mortgage, Specialized Loan Servicing, stating that the loan was 15 months delinquent and that the amount past due was {$9800.00}. I immediately began trying to contact Specialized Loan Servicing to discuss the matter, but their agents refused to discuss with me, claiming that I was not the borrower on the loan. I tried again and again, I asked for a supervisor, but could make no progress. I dont see how it is possible that SLS can try and initiate foreclosure proceedings against me, the rightful owner of the home, without even giving me the opportunity to work to resolve the matter. I am not able to repay the full past due amount in one large sum, but would like to work something out. I am the legal owner of the home, and this is a second mortgage. The first mortgage is current and we have no issues and I feel it would be much easier for Specialized Loan Servicing to attempt to work this out with me or to transfer the loan into my name. As it stands now they will receive nothingthey are in 2nd position and my ex-husband is not the rightful owner of the home so I dont see how they would have any legal grounds to foreclose, especially since I am trying to resolve the matter with them. I am contacting your agency to see if you can investigate the actions of SLS and assist in getting this logjam broken and getting the lender to recognize that even though my name is not on this loan, I was the rightful owner at the time of origination, I occupy the home and I am the rightful owner now and I have a court order that proves it. If I was not part of the equation for SLS, why would they serve legal paperwork to me?
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| 08/08/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
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Web |
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Original HELOC with XXXX since XXXX, Filed Bankruptcy XX/XX/XXXX, XXXX " charged-off '' loan XXXX/XXXX/XXXX adding charge-off fees, added " unexplained interest ' ( $ XXXX ) held loan through the duration of the Bankruptcy applied all payments to principal - ( Internal decision, given charge-off, as per BK Specialist ). XXXX XXXX sold/transferred loan to SLS ( Specialized Loan Servicing ) who confirmed balance, XXXX % going forward, statements confirmed balance, XXXX %. Wrote XXXX/SLS ( certified return receipt from both ) XXXX, XXXX, regarding explanation of unexplained fees, interest, etc., XXXX has not responded, received call from BK Specialist saying they no longer held the loan, could not/would not answer any questions, reconfirming balance and 0 % " going forward ''. SLS acknowledged our written concerns and would contact within 30 days ... never did. As of XXXX, XXXX SLS has reversed Trustee payments ( $ XXXX+ ) to interest, showing " past due '' as of XX/XX/XXXX with $ XXXX+ due immediately. Not one agent is able to explain why, evading, will look into it, will escalate etc., We not only do not have answers to our initial concerns, we now have unexplained ( $ XXXX+ ) past due amount that SLS agents can not explain.
Numerous calls have all been futile, have filed complaint with Dept. Insurance and Financial Services, 1st request went unanswered, 2nd answered, can not comment on past servicers ' transactions. States account is past due XXXX XXXX, cites Trustee as to how payments were applied.
Have spoken to BK Attorney - Loan should not have been Charged-off, fees, interest, etc,, with an active BK - could be re-opened by Judge.
Spoke to Trustee, Trustee pays the claims submitted, does not designate how a claim is paid.
SLS will not answer our concerns, on countless repeated demands, phone calls, complaints. Has frivolously reversed Trustee payments applied to principal as stated on previous statements, now appear as interest, on statements, cites past due as of XX/XX/XXXX, we were in an active CHXXXX Bankruptcy, ( XX/XX/XXXX-XX/XX/XXXX ) which they acknowledge.
Complaints are not adequately answered, as per Dept. Insurance and Financial Services
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| 08/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We bought our current house in XXXX XXXX XXXX and put down 5 % knowing that once we sell our old house we would be able to do a loan recast/recalculation to remove the PMI since we knew once the money would transfer we would own more than 20 % of the value of the house. The original loan value was {$490000.00}. Purchase price was {$520000.00}. It appraised at {$520000.00}.
We started the recast process in XXXX XXXX XXXX. On XX/XX/XXXX we transferred {$290000.00} to Specialized Loan Servicing LLC ( SLS ) to cut our mortgage in half, which in turn would remove the PMI. ( See attachments ) It took SLS until the beginning of XXXX to complete the loan recast. On XX/XX/XXXX the loan value went down to {$190000.00}.
On XX/XX/XXXX I sent an electronic letter asking how to have PMI removed and also if they could reevaluate the escrow being collect as my calculation showed they were overcharging for county taxes. They replied back that the loan did not have PMI and the escrow would be reassessed in XXXX. ( See attachments ) In XXXX XXXX XXXX I noticed we were still being charged PMI.
On XX/XX/XXXX I sent a letter asking for PMI to be removed and to repay back each month that PMI was collected after the date the account hit the 20 % mark. I made reference to the Homeowners Protection Act of 1998 stating that PMI must be stopped once the 20 % value of the property is hit and any extra payments should be paid back. Their reply back was that they will stop PMI 30 days after receiving the letter per law. They did refund the over escrow amount in XXXX XXXX XXXX but not the over charged PMI.
I made another attempt on XX/XX/XXXX to ask if they will refund the over collection of PMI. I again stated from The Homeowners Protection Act of 1998 that PMI should be stopped when the mortgage reached the 20 % mark and should be paid back. Their reply again was to deny repayment and they were not obligated by law to stop PMI payments unless asked.
I was charged on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX I was charged {$86.00} for the PMI despite having more than 20 % in equity. The concerning part is they charged PMI a second time in XXXX.
|
| 10/18/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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TO SPECIALIZED LOAN SERVICING : THERE ARE NUMEROUS REQUESTS AND COMPLAINTS TRYING TO RESOLVE THIS ISSUE. THE RESPONSES ARE NOT TO THE EXACT REQUESTS AND APPEAR TO " DANCE AROUND '' THE ISSUES INSTEAD OF DIRECT ANSWERS. THE FIRST COPY OF THE " HOME EQUITY LINE AGREEMENT AND DISCLOSURE STATEMENT '' YOU PROVIDED FOR THE FIRST TIME TO ME, XXXX XXXX IS AN ALLEGED DOCUMENT I WOULD NEVER AGREE TO. THIS WAS EXPLAINED TO YOU ... ... IT HAS TO DO WITH WHAT SPECIALIZED LOAN SERVICING HAS NOW IN THEIR POSSESSION FOR AUTHORITY TO COLLECT FOR THE XXXX XXXX XXXX XXXX XXXX. I INFORMED SLS OF ADDITIONAL DOCUMENTS WITH NO AUTHORITY AS WELL. I HAVE CONSISTENTLY REJECTED THIS COPY AS WELL AS REJECTED THE MOST RECENT VERSION SLS HAS PROVIDED WITH A BLANK ENDORSEMENT OF A XXXX XXXX XXXX. SLS HAS REFUSED TO DISCLOSE THE SOURCE AND TIME IT WAS ACQUIRED OR ANY DISCLOSURE RELATING TO THIS SECOND VERSION OF THE HOME EQUITY LINE AGREEMENT AND DISCLOSURE STATEMENT. THIS IS OF GREAT CONCERN AS IT IS NOT WHAT I SIGNED AND IS LIKE A XXXX OF XXXX IF ACQUIRED BY ANY MEANS BY ANOTHER PARTY. ALL I HAVE ASKED IS FOR HELP TO FIND OUT WHERE THE PROBLEM STARTED AND WHERE YOU ACQUIRED THE SECOND RECENT VERSION OF HOME EQUITY LINE AND DISCLOSURE STATEMENT. YOU HAVE NEVER IN ALL THIS TIME INVESTIGATED OUR CLAIMS TO ASSIST US IN FINDING WHO HAS THE ORIGINAL COPY. YOUR CLAIMED RESPONSES ARE NOTHING NEW AND AVOID THE REAL REQUESTS THAT ARE AT ISSUE. SLS THROWS IN IDENTITY THEFT AND OTHER SILLY STUFF THAT DOES NOT ADDRESS OUR COMPLAINTS. THIS WHOLE LONG DRAWN OUT ORDEAL HAS AND IS CAUSING US MUCH DISTRESS AND EMOTIONAL TORMENT BECAUSE SLS REFUSES TO HELP AND CONTINUES TO AVOID DIRECT REQUEST ANSWERS AND FOR SOME REASON WILL NOT DISCLOSE INFORMATION ABOUT THE SOURCE OF THE SECOND ALLEGED LOAN DOCUMENT. WE SHOULD NOT BE MAKING PAYMENTS BECAUSE NOTHING SHOWS THE RIGHT TO COLLECT FOR XXXX XXXX XXXX XXXX XXXX. THE STRESS OF INVESTIGATING ON OUR OWN WITHOUT THE ANSWERS FROM SLS IS CAUSING MUCH ANXIETY AND EXTREME PRESSURE ON US. SLS ARE WITHHOLDING ANSWERS AND INFORMATION THAT COULD ASSIST US IN THIS SEARCH. SLS CONTINUES TO REQUEST INFORMATION AND DETAILS THEY ALREADY HAVE THAT HAVE NO BEARING ON THIS ISSUE
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| 04/29/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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SLS ( also known as Specialized Loan Servicing , LLC ) is illegally billing me for a loan from XX/XX/XXXX which is over 9 years ago and it was forgiven in the loan modification of XX/XX/XXXX.
1 ) I am attaching the latest Mortgage Statement dated XXXX/XXXX/XXXX that I received from SLS. This company must be stopped from falsely trying to collect on a debt that does not exist.
2 ) The Deed of Trusts ( attached ) are dated XXXX/XXXX/XXXX for the XXXX mortgage of {$440000.00} with XXXX XXXX XXXX XXXX XXXX and the XXXX mortgage of {$55000.00} with XXXX XXXX XXXX XXXX XXXX. The loan servicing company was XXXX.
3 ) A loan modification ( attached ) was processed in XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX which states in the XXXX paragraph of the Loan Modification Agreement shows the XXXX dated XXXX/XXXX/XXXX and XXXX dated XXXX/XXXX/XXXX are included in the modification : a. This Loan Modification Agreement ( " Agreement '' ), effective on the date set forth below, between ( myself ), ( the " Borrower ( s ) '' ) and XXXX XXXX XXXX, XXXX. ( " Lender ) amends and supplements ( 1 ) the Mortgage, Deed of Trust, or Deed to Secure Debt ( the " Security Instrument '' ), dated the 02 day of XXXX, XXXX and in the amount of {$440000.00}, and ( 2 ) the Note bearing the same date as, and secured by, the Security Instrument ( the " Note '' ) which covers the real and personal property described in the Security Instrument and defined therein as in the " Property '', located at ( address ).
4 ) I am attaching the Case No. XXXX where the FTC vs. XXXX and XXXX.
5 ) I am attaching the Housing and Urban Development Final Civil Action dated XXXX XXXX, XXXX ; XXXX XXXX XXXX Settled Alleged Violations of the False Claims Act by XXXX XXXX XXXX , XXXX.
Cc : XXXX XXXX XXXX ( Local Counsel ) XXXXXXXXXXXX California Bar No. XXXX Federal Trade Commission XXXX XXXX XXXX, XXXX . XXXX XXXX XXXX, CA XXXX XXXX : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Attorney for XXXX Federal Trade Commission XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX, XXXXXXXXXXXX Federal Trade Commission XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX : ( XXXX ) XXXX ( XXXX ) ; ( XXXX ) XXXX ( XXXX ) XXXX : ( XXXX ) XXXX
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| 06/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American, Servicemember |
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Mortgage Servicer, Specialized Loan Servicing ( SLS ), is employing unfair, abusive and deceptive practices. I am an XXXX XXXX year old Veteran of the XXXX XXXX I have lived in my current resident since 1996. The debt on the mortgage has been serviced adequately and timely prior to my current situation. A simple analysis of the account record will attest to that. While I have retirement and limited other income, my entitlement benefits have been interrupted. Once the benefits are resumed the, mortgage debt will be adequately covered. SLS knew I was XXXX yet they served foreclosure complaint at my resident in an attempt to make it difficult for me to response within the 20 day statutory limitation. SLS has not participated in the loss mitigation process in good faith. Disparate financial treatment is not a part of my sentence. SLS filed residential foreclosure action while in loss mitigation review. After a request to the court for mediation, SLS falsely informed the court that no active loss mitigation us being reviewed and went on to falsely indicate that loss mitigation was denied. Contrary to the Loan servicer 's claim, loss mitigation is on going which is evidenced by continuous written correspondence with SLS. While there has not been a denial, requests for SLS foreclosure prevention options and request for mortgage assistance have been declared incomplete or stale or in need of resubmission without comprehensive explanations. In the months leading up the foreclosure complaint I tried to work things out through mediation. Requests for mediation were rejected. SLS appear to be participating in a sting or scam. They are stringing me along with false hope of loss mitigation while proceeding with foreclosure. I would like to keep my home plus I have equity in the house and I deserve to get the equity. The tactics being employed by SLS is designed to deprive me of the house and the equity. What normally happens in the industry is that, the mortgage holder will buy the property at the foreclosure sale for a hundred dollars ( {$100.00} ). As such, leaving no after sale credit for the home owner. In effect, cheating the homeowner of deserved equity.
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| 08/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/19I set up auto pay online with my mortgage company to start XXXX and received an email confirmation and an on screen confirmation of the start date. I made an online payment XXXX for {$1200.00} to be current for XX/XX/XXXX's payment.
XX/XX/19I received notice from my bank that an auto draft came out from my mortgage for {$1200.00} which was a duplicate payment as they were not authorized to start until XXXX.
I contacted the company and made them aware of the situation of the draft in their error and asked for a refund as it put me in hardship as I am paycheck to paycheck. The customer support line said they would put in a request for refund and should occur within 7 days.
I called for status updates and spoke with several supervisors who were of no assistance on when someone would look at my case. I requested the escalation team of which over a dozen phones calls nobody is able to give me with confidance anything is being done. The entire company is based off of email and all I keep getting is we emailed them with no updates.
XX/XX/XXXXI finally was told that they would auto credit my account as that was how they took the funds. I didn't receive refund after 3 days and called back with it was mailed as paper check and now once I get it would be held by my bank for 10 day ensuring me that 7 days I would get the check. After 10 days with no funds I called the escalation team and they said we don't even know if it was mailed we will email someone ... .I was then told that they would request to stop payment and have someone overnight me a check again they would have to email someone nobody can call anyone or transfer all done by email to the dept XX/XX/XXXXcalled for updates daily and now I was told today that they re-issued a check and that dept didn't respond to the email the escalation dept sent and regular mailed my check ... ..still waiting and no assurance of my money they took without my permission. The customer support was unacceptable with no assurance that it would be handled. Everyone passed the buck to an email response. I used to be with XXXX XXXX and they sold us to Specialized Loan Services ... has been a horrible experience
|
| 02/07/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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This is 2nd complaint about the our loan servicer Specialized Loan Servicing ( SLS ).
First complaint : XXXX submitted on XX/XX/XXXX. SLS responded and the complaint was closed on XX/XX/XXXX. But our account is still incorrect! Our account was transferred to SLS effective XX/XX/XXXX. SLS issued billing statements dated XX/XX/XXXX and XX/XX/XXXX that were incorrect. After multiple calls to customer service with no resolution, I filed a CFPB complaint. In its response on XX/XX/XXXX SLS stated they contacted the previous servicer XXXX to verify we were paid through XX/XX/XXXX and corrected our account to reflect payments of {$440.00} for XX/XX/XXXX and {$440.00} for XX/XX/XXXX. The response stated our account was due for XX/XX/XXXX contractual monthly payment. Our monthly payment is {$440.00}. But when I called on XX/XX/XXXX to make that payment, the customer service agent said the account was due for {$760.00}. That is incorrect! The customer service agent was unable to explain the discrepancy of {$320.00}. Then she said it was an administrative billing fee for the type of loan you have and said it was a separate issue from our prior complaint. That makes no sense! We never paid such a fee with the previous servicer. This is a HELOC that was termed out around 7 years ago. Furthermore, SLS has never detailed an administrative fee on any of the billing statements we received since the loan was transferred and such a fee was NEVER mentioned in the previous MULTIPLE phone calls I made trying to resolve the errors on our account. Now they are trying to cheat us out of {$320.00}. So I made payment of {$440.00} to cover our XX/XX/XXXX contractual monthly payment and I disputed the {$320.00}. The customer service agent and said a dispute/research request was submitted and suggested I call back next week to follow up. This is is the same runaround I went through before. Its been over 2 months since our account was transferred to SLS. I have spent hours of my time trying to get our account corrected and it is still wrong! I have made all contractual monthly payments through XX/XX/XXXX. The incompetence of SLS in onboarding our account is unacceptable!
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| 12/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received a first notice of tax sale from a lawyer dated XX/XX/XXXX and contacted the local XXXX XXXX Department of Finance/ went to the courthouse to speak with someone. I was not receiving any of their notices as they were being sent to the previous owner and the reason for it was that only half of the XXXX tax bill was paid. I called SLS on XX/XX/XXXX and informed them of the issue, and was told they would look into it and provide an update. This required two attempts at calling, with the first person telling me that I was bringing up a scam when I mentioned that a lawyer purchased the tax lien since it went unpaid for so long. That first person appeared to hang up on me and did not call me back at the number I provided at the beginning of the call.
On XX/XX/XXXX, I was contacted by the contact I spoke to with the Department of Finance saying that the tax was paid, but the lien still existed due to unpaid legal fees. I see an escrow analysis document showing the payment on XX/XX/XXXX in my online portal, but I was never told about this or contacted by SLS in any way to tell me that they were paid. I was originally recommended by the Department of Finance to not personally contact the lawyer but to instead go through the mortgage company. I called the mortgage company later that day, and again was met with hesitancy regarding fixing the issue. They refused to take the name and contact information of the lawyer and insisted that they had paid everything even though the Department of Finance disagreed.
I received a second notice of sale from the lawyer on XX/XX/XXXX by certified mail, though it is dated XX/XX/XXXX in the letter. I was told by SLS that they would fix the issue by XX/XX/XXXX, but I have spent a cumulative 14 hours on hold these past two days without being able to contact someone outside of being hung up on immediately after connecting once. I believe that I am very close to the six months since the sale of the tax lien and have gotten no help or answers about it.
I have attached the letters sent by the lawyer. The first one got ripped by a pet, but the only difference is " First Notice '' instead of " Second Notice. ''
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| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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My mortgage was originally one loan with XX/XX/XXXX back in XXXX - they sold the mortgage after we had 28 % percent damage from hurricane sandy.
After that we had surmounted a huge mortgage ( XXXX ) and it became unbearable and we had tried and tired to get a loan modification - on XX/XX/XXXX we finally got approved for a loan modification only to find out as of XX/XX/XXXX, apparently we had a second lien holder where we thought we had just gotten a modification.
We both were effected by covid and was happy to have receive a forbearance during the covid time and now the mortgage company SLS Sold off a second mortgage to XXXX company and apparently we now owe that company too.
We need help and I am trying to work all of this out and I am finding myself in a bait and switch situation with SLS & Previously with XXXX XXXX There appears to be some shady business practices and I am not a savvy guy on mortgages and I find myself in a pickle and I dont like they way these companies are handling there business.
We have only been trying to straighten out our lives and now its even more confusing and I feel these companies are taking advantage of our situation and not helping the common American.
what is the consumer to do when we are held in trouble and trying to make ends meet only to find out that I dont have the money to fight all of this craziness in court ... .they hold all the cards and meanwhile my credit gets ruined and causing stress as well as causing a XXXX attach back in XXXX from all of the stressors from Hurricane Sandy and loss of work.
Where do I go ... ... ..These companies are taking advantage and ruining the little guy, while they laugh all the way to the bank ... ..Now I am sure you will not investigate this to the detail to see all nuances that have taken place. The government allowed us to take a forbearance due to covid and now the mortgage companies are pouncing on the consumer which is going to cause a mass foreclosure rate - this is not just a me problem this is going to be an us problem ... unless these companies work out a plan a fair plan ... ... ... There is some sort of dirty dealing here ...
Please help me
|
| 02/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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My Husband was the primary breadwinner. He was XXXX for the XXXX time XX/XX/XXXX. He died XX/XX/XXXX. By XX/XX/XXXX I realized I could not afford to keep the house and I listed the property with XXXX XXXX Properties for {$270000.00}. I had a full price offer within a day, but if fell through 2 days later. Shortly thereafter I had a XXXX offer in the {$260.00} 's. It also fell through quickly. XXXX XXXX made a bid of {$240000.00} XX/XX/XXXX but I needed to get {$260000.00} to break even. The {$260000.00} consisted of a XXXX and XXXX trust both the held by XXXX. Thereafter XXXX XXXX notified me on several occasions that we had received one or another verbal offer but none were above {$210000.00}. XX/XX/XXXX I asked XXXX XXXX to contact XXXX XXXX to see if she was still interested and might pursue the property as a short sale. I accepted her offer of {$240000.00} on XX/XX/XXXX subject to a short sale. I completed my short-sale paperwork and we submitted it through our short sale negotiator XXXX XXXX of XXXX & XXXX XXXX on XX/XX/XXXX. By XX/XX/XXXX could no longer continue making payments. During the ensuing 5 months XXXX " lost '' the paperwork and we resubmitted it several times. XX/XX/XXXX I was notified that XXXX had sold the XXXX Trust to " SLS '' while retaining the XXXX trust. I resubmitted my paperwork to SLS. SLS sent XXXX appraisers to the property. The XX/XX/XXXX appraisal I was told was $ XXXX and the XXXX appraisal was for either {$270000.00} or {$280000.00}. XXXX figure was given to XXXX XXXX 's office and another To XXXX XXXX. No copy of either appraisal was ever provided to myself, or to XXXX XXXX, or to XXXX XXXX. XXXX XXXX was informed that SLS would consider a dispute of the appraisal ( s ) and would respond with 5 days upon receipt. By this time my agent XXXX XXXX had announced his retirement effective XX/XX/XXXX and I hired XXXX XXXX of XXXX XXXX XXXX who put together a copious, highly detailed, XXXX with a value of {$230000.00}. It was submitted XX/XX/XXXX both by e-mail and by fax. Our 5-day appraisal dispute review period has come and gone with no response. In the meantime XXXX XXXX, my purchaser has withdrawn her offer.
|
| 02/20/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
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XX/XX/XXXX I received a letter from Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX which said that our home equity loan was being changed from interest only to interest and principal. Nowhere in the letter did it say what the amount of our new payment would be. For about 60 months we have been paying interest and some toward principal. The new payment was to begin on XX/XX/XXXX. XX/XX/XXXX & XX/XX/XXXX I called SLS and the person that I talked to had no idea what I was talking about. So, on XX/XX/XXXX I called again and again the person I talked to said he was n't aware of what I was talking about so I asked him what my minimum payment would be for XX/XX/XXXX and he said {$64.00} and change which is just the interest on the loan. Both XX/XX/XXXX and XX/XX/XXXX we sent in payments, on time in the amount of interest plus some toward principal. We made our XX/XX/XXXX payment on XX/XX/XXXX and on XX/XX/XXXX we received a default notice and notice of intent to foreclose on the property. The letter said that we needed to pay {$1300.00} by XX/XX/XXXX to bring the account up to date or they would start foreclosure proceedings. Again, there was no mention of what our new monthly payment should be. SLS is holding the funds until the total equals a full payment which I found out is {$450.00} per month. If XXXX would have told me what my new payment was in XX/XX/XXXX or XX/XX/XXXX I would have paid it. We are in the process of trying to refinance our home and SLS is considering those payment sent in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as late payments. which will disqualify us from obtaining a refi. I think the way they do business is suspect and they deceive their customers and lie to them such as in this case because I think that is just what they did because any reputable company would have that info in their computers so their reps could convey that info the the customer on request. I mean, if a letter comes out in early XX/XX/XXXX and it is not in their computer in XX/XX/XXXX there is something seriously wrong. What I want is for those three months to be not listed as late so we can proceed with our refi and get rid of this lousy company.
|
| 04/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
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I am a customer of Specialized Loan Servicing and formerly of XXXX XXXX XXXX vis a vis XXXX. I am the recipient of a {$27000.00} Dept. of Justice write down. Approximately three months after SLS acquired my mortgage, my escrow account was in the negative as a direct result of high taxes- water and property. I reside in XXXX XXXX and we have the dubious distinction of paying the highest property taxes in the state. In addition my water and sewage bills have increased for three consecutive years by a whopping 15 %. Repairs to the infrastructure of an aging city are not cheap.
Upon inception of the servicing of the mortgage, my note was {$1200.00}. It is now and has been for several months at {$1500.00} with a {$48.00} late fee attached. I was not given 60 days to prepare for the increase, nor was I presented a payment plan to make separate regular payments at a different time of the month to resolve the negative escrow issue. Instead the high escrow payments were placed on top of the mortgage, bundling them together for their convenience and forcing me into default.
I am always stumbling to the finish line with a payment of no less than {$1600.00}. Only about 14 % of my payment goes toward reducing the amount of the actual mortgage. Furthermore, I am experiencing a 29 % increase in payment. I have been harassed with breach letters, informed that I can enter an in-house modification, and made to feel that if I fail to get my loan caught up, I will lose my home. My experience with XXXX informs me of in-house modifications : they increased before they decreased.
I am being made to believe that if I do not give SLS a whopping XXXX every month before mid-month or XXXX later in the month that I will lose my home of many years. I am two months and 3 weeks behind..
Ironically, the amount applied to the principle remains static at a measly {$220.00}.
My suspicion is that SLS is a subsidiary of some sort of XXXX, and customers who received a XXXX XXXX. settlement may be unfairly targeted.
I am proposing a cure that involves allowing me to rebuild the escrow through regular payments separate and apart from maintaining regular payments of XXXX.
|
| 07/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
After I refinanced my mortgage, I got notification that my loan would be serviced by SLS. On XX/XX/, I received a letter in the mail saying that my loan was transferred to XXXX XXXX XXXX and that any payment due on or after XX/XX/XXXX should be directed to XXXX XXXX XXXX. This letter was generated XX/XX/XXXX, 1 day before the effective transfer date, and didn't get to me until 2 weeks after transfer date. By that time, I have already submitted my payment to SLS online on XX/XX/XXXX which already drafted from my bank account.
According to SLS eStatement, the amount I have due for XX/XX/XXXX ( when mortgage was not yet transferred to XXXX ) is {$0.00}. There was no option for me to pay anything online bc nothing was due on XX/XX/XXXX.
On SLS eStatement for XXXX, the amount due was {$5500.00}. This payment was submitted via XXXX website on XX/XX/.
When I called XXXX on XX/XX/XXXX, the representative on the phone said she did not have any record of payment. After I sent the proof of draft from my bank, she just said we dont have it. She said everything was transferred over to XXXX.
I called XXXX who said they did not receive any payment from SLS.
According to XXXX statement, I now owe them 3 months worth of mortgage by XX/XX/XXXX - {$5500.00} for outstanding XXXX payment ( even though SLS statement said I owe {$0.00} and the loan was not transferred to XXXX yet at that time. XXXX said that this amount came from the fact that SLS forwarded the loan over as XXXX being overdue ) - {$5500.00} for outstanding XXXX payment ( even though I already paid SLS ) - {$5500.00} for upcoming XXXX payment This is obviously not a non-trivial amount.
I contacted SLS via email and received no response.
I contacted SLS via phone, waited on hold for 30 minutes, then got to an agent, who then disconnected my call.
I called back on the same day, got through to an agent who was unable to help. I asked to be transferred to a supervisor, the agent said she would do so, only to then again disconnect my call.
SLS has made no attempt to take responsibility for the inaccurate eStatement generated or to help the consumer reconcile the discrepancies.
|
| 06/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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On XX/XX/XXXX I got a mortgage on my Mom and Dad 's home to help pay debt. The loan paid of some debt and the rest covered the mortgage. The loan was with my parent 's bank XXXX XXXX XXXX XXXX XXXX. The mortgage was for : Principal and Interest {$740.00} Flood insurance XXXX Mortgage Total : {$790.00} **Please note that hazard insurance, PML/FHA, Taxes and other were NOT apart of the loan as my parents are on fixed incomes and could NOT afford it. I pay their taxes and homeowners insurance seperately as I have proof of that.
XXXX sold the mortgage to XXXX who at one time tried to collect the escrow for taxes and homeowners, but I sent them the original loan documents and they corrected it immediately.
XXXX sold the loan to XXXX XXXX XXXX and since XX/XX/XXXX, I have been trying to get the to stop trying to take the escrow for Taxes and homeowners. They have received proof that I pay the taxes in XX/XX/XXXX of every year and this covers the payment due in XX/XX/XXXX and XX/XX/XXXX, I have also sent them records that I pay the homeowners quarterly. I was originally told to just pay my original amount until they get it straightened out, So that is what I did each month I pay the payment of {$790.00}, then in XX/XX/XXXX they put payments in suspense, moved our payments to escrow and made it look like we were late on payments. Finally in XX/XX/XXXX I talked with another supervisor who said once I paid the amount of {$3600.00} which would bring account current ( even though we were current but they were putting our payments elsewhere ) the problem would be fixed within a week and we would get the escrow money back ( WHICH WAS MONEY I WAS GOING TO PAY TOWARDS MY MOTHERS FUNERAL EXPENSES SHE XXXX XX/XX/XXXX ). But again they lied and refuse to abide by the original mortgage loan. I have provided them with all 3 years of tax payments, documentation to show that I also pay homeowners. XXXX county also always returns their money to them and they have a note not to accept their payments. Now it is XX/XX/XXXX and they expect me to pay a payment of over {$1100.00}, which is way more then my Father has from is pension. WE DESPERATELY NEED HELP!!!
|
| 12/31/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/XXXX, I was notified by XXXX that our loan was being transferred to Specialized Loan Servicing. At his point, my XX/XX/XXXX payment had already been posted by XXXX. ( See attached bank records. ) When I called Specialized Loan Servicing to make our XXXX payment, I was informed that we had a past due balance on the account for XXXX. They assured me that no action would be taken and the payment would show up after they finished inputting the transfer and that the 60 day grace period applied because of the recent transfer. After more than one call, the agent promised me there was nothing I needed to do but wait for them to post the payment. They said that they weren't able to take the XXXX payment at this point, even though it was due, because the loan hadn't finished transferring. They advised me to wait a couple of weeks for things to straighten out. I called back on XX/XX/XXXX to make the XXXX payment. They took my payment ( see attached bank statement ) and gave me a confirmation number. I tried to access their website later in the month to make the XXXX payment but I was denied access because of a delinquency code. I then called them and was informed that I was past due for XXXX, XXXX and XXXX! After some inquiry, they admitted that they could see the XXXX payment but they wouldn't apply it because of the past due from XXXX. I was instructed to mail a letter containing proof of previous payment. I told them I was hesitant to make the XXXX payment, even though it was due since they weren't applying my XXXX payment. Despite my concern, they refused to transfer me to a supervisor or provide any reassurance that they would apply my payment. When asked which government agency regulates them, the agent deflected the question by saying that we had a bankruptcy discharge in XXXX and that she was unable to help me further but they had a lien on the property. It is my belief that they are purposely not logging our payments in order to foreclose on the loan. They have a history of this behavior and the Consumer Financial Protection Bureau ( Bureau ) issued a consent order against Specialized Loan Servicing, LLC ( SLS ) in XX/XX/XXXX.
|
| 07/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Refinanced two loans recently, all went well until it was transferred to Specialized Loan Servicing.
The have serviced my account for almost ~4 months and only gave me one call, to inform me I had not paid my mortgage. However they had not sent out any paperwork to me, informing me of where/how/when to pay. Upon inspecting the bill, I noticed they did not have any escrow set up for taxes and insurance - which was something we asked for specifically. Attempted to call them, which leads to no answer after a mandatory ~8 minutes robot prompt maze, then a statement saying you will be called within 72 hours.
After completing this processes multiple times over the course of two weeks, I finally got a call back. This person stated we will be all set up and not to worry. Escrow is set up and we will be fine to not worry about taxes or insurance. Awesome, right? Nope.
I've now received a call from my insurance company that my payment has lapsed and I have no insurance. Calling SLS, after going through all the prompts and waiting for a call back -- I'm told " oh we only set it up for one of your accounts two months ago, but it isn't done yet. you should call a different department, the escrow one ''. Call escrow department, " no sorry, we won't pay your insurance you have no escrow, you need to call back the people you just spoke with ''. Get a call back from them a few hours later " no we can't do anything, but I asked escrow to set up your escrow. '' Now I've paid my insurance, and my late fee. However the company has yet to call back or email back about what has happened, or if my accounts are promptly set up. When I call, it still states that my phone number belongs to an account " we have no transferred yet ''.
After chatting with the latest customer representative - they said I now need to email XXXX and ask them for an answer, because no one who answers a phone will know. I also need to re-explain everything to them, as they don't have access to my account information or any ticketing systems, and they " may '' do something. This was seven business days ago at this point - and no reply, not even an automated one has been sent.
|
| 10/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
The intent of this complaint is to force the apathetic Specialized Loan Services ( SLS ) to do the right thing and correct the errors they acknowledged making.
Our relationship with SLS began XX/XX/XXXX when we refinanced our home. As is typical refinance protocol, we provided all required documents -- including proof of dwelling and homeowners insurance -- to finalize the agreement. Since XX/XX/XXXX, we have received daily harassing calls from Specialized Loan Services ' ( SLS ) Collection Department due to an unwarranted impound account created because of internal clerical errors surrounding alleged lack of dwelling and homeowners insurance. As a result of the impound account, our monthly mortgage was increased to cover the cost of said insurance. Because we had recently provided proof of insurance at the close of refinance and because we knew this was an error, we continued to pay our mortgage as agreed sans the increased impound amount.
As proven through various communications starting from the first notice and including most recently, through the XXXX XXXX XXXX, we have always maintained insurance. That said, in a letter dated XX/XX/XXXX ( attached ) SLS finally acknowledged their error stating their intent to immediately correct the errors and reverse the negative marks to credit reporting agencies. Thirty days later, I still receive harassing calls and our credit has not been fixed. As recently as Friday, XX/XX/XXXX, SLS confirmed they would look into the lack of progress and then on Monday, XX/XX/XXXX, they confirmed they could not find the letters and another investigation would be opened.
Please know, SLS ' disinterested response and lack of action has caused much distress and become a huge financial burden to my family because of high interest rates and loan denials over the past two years. We have always worked diligently to pay our debt as agreed to however much of the payments go to pay interest as opposed to principal.
We can not continue this vicious circle of high interest rate.
Our goal with the letter is to once and for all force SLS to fix the errors internally and with the Credit Reporting Agencies.
|
| 12/02/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
XX/XX/XXXX Dear CFPB SLS Refused HUD-assisted MORTGAGE Program SLS is the servicer of this loan and XXXX XXXX XXXX XXXX is the current creditor.
XXXX XXXX ( account manager ID XXXX ) told me, if I needed a modification, I would need to go through the HUD government program for assistance.
HUD submitted a full modification package with the documents I provided. BUT the account manager, XXXX XXXX REFUSED to accept HUDs authority and do a modification. She insisted that if I want to save my home, I will have to accept the terms of the investor ( XXXX XXXX XXXX XXXX ) or they will foreclose on my home.
I have spoken to many representatives in the SLS ( Resolution Department ) but most representatives were very harsh and unprofessional.
One representative said, BY LAW THEY HAVE TO TELL ME TO GO TO HUD FOR ASSISTANCE, BUT SLS DO NOT HAVE TO FOLLOW OR ACCEPT HUD MODIFICATION PROGRAM. SO THEY WILL FORECLOSE ON MY HOME IF I CAN NOT ACCEPT THEIR TERMS. Their demands are {$80000.00} cash upfront and a very high-interest rate on the balance ( payment to {$1200.00} for a short 3 years term and increased to {$2000.00} until XXXX ). Our 1st mortgage payment is {$4300.00} not to mention the increased property tax and insurance yearly.
SLS is very unreasonable and harsh with me because I file complaints to the CFPB concerning their MISCONDUCTS AND PREDATORY COLLECTING PROGRAM. THEY ARE FORCING US OUT OF OUR HOME or INTO BANKRUPTCY WE JUST WANT AN AFFORDABLE PAYMENT PLAN WITH A LOW-INTEREST RATE. We can not afford any CASH upfront as we used up our savings to keep up with the first mortgage and cost of living during the COVID 19 LOCKDOWN.
List of SLS of some of the representatives I have spoken to, trying to get an affordable payment plan but with no avail XXXX XXXX many times until XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I HAVE NEVER REQUESTED A SHORT SALE PAYOFF. BUT THEY HAVE SENT MANY SHORT SALE PAYOFFS AS MY ONLY OPTION.
THE STRUCTURE AGREEMENT IN XXXX WILL FORCE US INTO BANKRUPTCY
|
| 02/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
The lender placed the file in review and did not postpone sale for this review - the lender is in violation of Dual Tracking. The lender also is not allowing the time in which the client has to appeal the decision on the review for loss mitt. The loan was denied on XX/XX/2017 due to not being able to get the pmt to 31 % and it was stated that the LTV was to low to modify the loan - The lender should offer additional options. The property is value is higher than the current loan balance and the lender has not provided how they calculated the LTV - the lender is also in violation of RESPA - We are asserting a violation of the dual tracking provisions of Regulation X sections 1024.41 ( f ), 1024.41 ( g ), or 1024.41 ( j ). We were told today that the sale is still set b/c the lender has " completed review and is now issuing a denial '' - to which we still have no valid reason for nor have our clients been granted an appeal period. The borrower does not yet even have a letter stating such reason for notification of denial. RESPA : ( 2 ) Deadlines. A servicer shall permit a borrower to make an appeal within 14 days after the servicer provides the offer of a loss mitigation option to the borrower pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section. ( g ) Prohibition on foreclosure sale. If a borrower submits a complete loss mitigation application after a servicer has made the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process but more than 37 days before a foreclosure sale, a servicer shall not move for foreclosure judgment or order of sale, or conduct a foreclosure sale, unless : ( 1 ) The servicer has sent the borrower a notice pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section that the borrower is not eligible for any loss mitigation option and the appeal process in paragraph ( h ) of this section is not applicable, the borrower has not requested an appeal within the applicable time period for requesting an appeal, or the borrower 's appeal has been denied ; Sale date they ( did not postpone during review ) - dual tracking, is less than 14 days away ( appeal period )
|
| 12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I have always made my payments on time. For some reason. I have a loan with SPECIALIZED LOAN SERVICING.I realized that there were 30 days late payments on my credit report and I do not believe I was late on the dates they are reporting. I contacted them 3 times now & they claim this information is been verified but they have failed to provide me with any proof.
, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. Please investigate this matter & provide me with verifiable proof as I have seen none in the last 4 months of me disputing this issue.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPEC LOAN SV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/09/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I tried reaching the mortgage company on XX/XX/XXXX but only an automated system was answering. I was calling to talk to someone because my 15-year loan was due to Mature XX/XX/XXXX. Later, I received a letter dated XX/XX/XXXX, stating they put me on a Covid-19 Forbearance through the beginning of XXXX. I had been requesting a Loan Modification Packett for a long time but they never sent me one until XX/XX/XXXX. I filled it out over the phone with a company agent per what he was advising, except for the financials I scribbled in quickly and faxed it the same day.
Next, it came back Denied with an option to Appeal by XX/XX/XXXX. I submitted the Appeal on XX/XX/XXXX and XXXX, XXXX, which is Still Being Reviewed ; as of a letter dated XX/XX/XXXX, received last Thursday, XX/XX/XXXX ; yet, they seem to be proceeding towards Foreclosure. XX/XX/XXXX, was the last payment they allowed me to make ; afterward, they Blocked my online account and Refused All Payments because the loan had matured. They Forced me into Delinquency then sent me a Letter of Default with the Intent to Foreclose on XX/XX/XXXX. Most importantly, I am a Very XXXX XXXX XXXX XXXX, having great difficulty standing and walking. I have been having Numerous Medical Problems which caused me to have daily in home XXXX from XX/XX/XXXX through XX/XX/XXXX, along with 10 days in the hospital, many XXXX on my XXXX and XXXX XXXX. In addition, I have Severe XXXX XXXX, I have had a XXXX XXXX, 2 XXXX, XXXX XXXX XXXX for a XXXX XXXX XXXX which requires lifelong blood thinners is very problematic and requires much care, All of these Medical Problems leave me at a higher risk of Covid-19. I am a widow without children ; this is my Only Home and I have lived here for 22 years. I am terrorfied of losing my home, it is all I have. The Loan Balance is approximately {$27000.00}, however, the Propert Value is around {$120000.00}. I have paid off the 1st mortgage ; which seems to be the motive why they have done all of the above. I could have Refinanced but the Forbearance, the Delinquint Payments even though they Refused the Payments is preventing me from getting another Mortgage Loan.
|
| 04/27/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Called SLS numerous times : XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. The tel. no. on their statement : XXXX ( no one EVER answers this tel. no. ), was transferred to : XXXX no one answers this no. either! UNABLE TO REACH A REP. SLS called me back on XXXX on XX/XX/XXXX and was disconnected twice! Unable to get confirmation from SLS that my automatic payments ( {$1200.00} ) deducted from my checking acct. have been cancelled. SLS continues to do automatic withdrawals, even though I have requested for a COVID-19 forbearance onXX/XX/XXXX at XXXX XXXX ( Hi time ). Need my current funds for FOOD and SHELTER. SLS continues automatic withdrawals from my bank acct. Every time I call SLS, a robot informs me to continue making my monthly mortgage payments! PLEASE HELP! This company is unwilling to help customers in need. They do not have anyone answering phone calls at : XXXX XXXX XXXX XXXX. Their customer service DOES NOT exist. How can a legal operation stay in business without telephone service for their customers? Do not use this company if you do not own a computer! DO NOT USE THIS BANK! Very frustrating to get ANY type of information on the phone. YOU HAVE TO USE YOUR COMPUTER! They do not answer the telephone, ever! You always get the same recording : " due to high call volume we are experiencing a long wait time ... ... ... .. '' No one will come on the phone after that. I don't think they are a legitimate bank at all. I inherited SLS, originally I had a different bank. Never heard of SLS until now. What a SCAM! Attached is the permit for my " legal BED & Breakfast ''. ALL BOOKINGS were cancelled for XXXX, XXXX, XXXX and XX/XX/XXXX. Over {$160000.00} LOSS OF INCOME. This does not include an additional {$55000.00} in cancellations from XXXX to XX/XX/XXXX, due to Mayor XXXX XXXX 's Stay At Home Order, to cease all vacation rental operations. Go to : XXXX XXXX XXXX for confirmation of ORDER. You can call the XXXX for rules regarding short term rentals : XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX. Hawaii is in the mist of a financial crisis due to no more tourists allowed in Hi without a 14 day quarantine!
|
| 09/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I refinanced my home in XXXX XXXX, with my first mortgage payment due XXXX XXXX, XXXX. In XXXX I received notice that my mortgage was transferred to XXXX XXXX XXXX XXXX and would be serviced by Specialized Loan Servicing , LLC. I tried to make an account, but could n't, and as it was nearing the time I would need to make my first payment, I called to find out what was going on. The lady told me that since the effective transfer date was XXXX XXXX, the info was n't in their system yet and that they would mail me all of the info when it was in their system. I asked how what to do about my first payment, and she said that I could pay it once they had things set up, that there were no penalties of any sort for being late after being transferred, so not to worry. I waited and waited for the info packet to arrive, and finally on XXXX XXXX I gave up and called again. It turned out they had just put it in their system ( and I finally received the info in the mail a couple of days later ) so the lady was able to help me get my account set up. I immediately went ahead and paid my XXXX and XXXX payments. I noticed there was a " one-time payment fee '' of {$10.00} automatically added and thought that was steep, but it would n't let me set up auto-draft yet as I was " behind '' so I just paid it. The next time I went to make a payment, I was deciding between a one-time payment and auto-draft and noticed that there was no fee this time. When I looked at everything closer, that is when I discovered that the " one-time payment fee '' of {$10.00} was only for when you were paying XXXX15 days late. So even though I called well before my payment was due and was assured there would be no penalty ( as there was really no way for me to pay yet ), and I paid BEFORE they even sent me the info to allow me to set up my account ( as I had gotten impatient and called again ) THEY STILL CHARGED ME A LATE FEE. I emailed them about the matter and received no response. I forgot about the situation until recently receiving a notice that my loan is again being transferred. I once again emailed them about the situation, and once again received no response.
|
| 06/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My home is in XXXX XXXX Illinois. My mortgage was transferred to Specialized Loan Servicing XXXX phone # XXXX XXXX in XXXX. I have been trying to have my escrow account deleted since XXXX. They denied my request in XXXX stating that my loan-to-value ( XXXX XXXX must be reduced to 80 % Based on the CURRENT VALUE. In XXXX they denied me again stating that the XXXX must be reduced to 80 % Based on the ORIGINAL VALUE. By XXXX I have reduced my XXXX below 80 % of my Loan 's ORIGINAL VALUE. This time they denied me on XX/XX/XXXX Stating that the XXXX must be reduced to 65 % based on the ORIGINAL VALUE.
I have complained by phone and have had many correspondence with supervisors in the escrow department. During some of these correspondence I have been told lies or misinformation such as that I could possibly have my home reappraised.
After many hours on the phone I received a document on XX/XX/XXXX that based on my current XXXX that I now have a choice to delete my loans escrow account if I send a written request to them. They also stated that once they received the request they would be required to refund the existing amount in the account to me within 20 working days.
I sent my request to delete the escrow account via XXXX on XX/XX/XXXX. I have since had many more hours on the phone trying to find out if they received my request.
Now they are telling that the letter they sent me on XX/XX/XXXX was probably sent in error, that Illinois is the only state that requires the XXXX to be reduced to 65 %.
I complained that there is more legal writing in this law than just the 65 % and that they need their legal team to interpret the entire law. I also have no clear answer from them on what value of my house they are basing the XXXX ratio on.
The supervisor stated that they are reviewing their policies trying to determine why I have been mislead. They also stated that they are still trying to resolve this problem and allow me to delete my escrow but that in his opinion the outcome will not be in my favor. He was supposed to call me back by XX/XX/XXXX but I have not heard anything.
So here I go again with many hours on the phone.
|
| 01/03/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Due to hospitalizations and lay-off from work my husband and I were not able to pay our mortgage to XXXX XXXX. XXXX XXXX offered a forbeancence option with 3 payments of {$500.00} each for XXXX, XXXX and XX/XX/XXXX. The mortgage was transferred to Specialized Loan Servicing LLC ( SLS ) at XXXX XXXX XXXX. XXXX XXXX XXXX XXXX Colorado XXXX. We completed the Loan Modification application and the bank certified checks were sent by overnight mail and received by the first of each month for XXXX, XXXX and XX/XX/XXXX. We have tracking numbers proving the overnight packages arrived on time. I spoke with SLS on XX/XX/XXXX ( XXXX ) and asked if they received the XXXX payment. I knew they had because the USPS tracking number XXXX confirmed receipt. XXXX said she would notify my point of contact ( XXXX ) who would get back to me. XXXX did not get back to me. I called on XX/XX/XXXX and spoke with XXXX at XXXX XXXX. She told me at that time that the XXXX payment of {$500.00} was not received according to her software. This is false b/c we both checked the USPS tracking number which proves the check was received. I asked to have a supervisor call me and she said someone would within 24 to 48 hours. No one called. I called SLS again today XX/XX/XXXX and spoke with XXXX. I gave him the certified bank check number for the XXXX payment of {$500.00} My bank said that SLS has the check they just haven't cashed it yet. XXXX ( SLS ) says he will put in a request to find the check. This is the first time anyone has told me that the check was lost/misplaced and it will take 5 to 10 days to find it. He also said a supervisor hadn't called me b/c 48 hours hadn't gone by yet. I am getting the run around from SLS. I need to know if our Loan Modification was approved and what I have to start paying as a mortgage amount. I should not be forced to pay overdue fees b/c we filled out all the application and submitted the application and the three {$500.00} payments on time. I don't understand why SLS is holding the check and not cashing it. Why aren ' t they contacting me with an answer to my question about the loan modification. Something is fishy here.
|
| 11/02/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
I submitted a claim on XXXX/XXXX/16 [ Case number : XXXX ] SLS responded that they WILL NOT REMOVE THE 30 DAY LATE. There decision is illogical and I will continue to dispute this with more vigor.I have provided my response letter to help explain the details ....
XXXX XXXX, 2016 To whom it may concern, I am completely dumbfounded at your response! You must REVIEW this attached letter and other documents AGAIN -YOUR INFO IS INCORRECT! You produce and claim you sent a letter stating payoff instructions but I NEVER RECEIVED ANY CORRESPONDENCE LETTER WITH PAYOFF amount! You stated you sent the check back! THIS IS NOT TRUE! I OBVIOUSLY DID NOT RECEIVE THE CHECK BACK or how could you cash it on XXXX when the letter is dated XXXX. If you sent this letter WITH SPECIFIC PAY OFF REQUIREMENTS AS STATED why did you cash the check when a cashier 's check was required! IT IS ILLOGICAL AND I ASSERT it is CORRUPT AND DISHONEST! If this was done properly, and YOU ACTUALLY returned the check, I would have MAILED THE CASHIER 'S CHECK AND ALL WOULD BE WELL. I YOU had NOT CASHED THE CHECK I would have been alerted and resolved this and ALL WOULD BE WELL. IF YOU WOULD HAVE APPLIED MY XXXX payment on XXXX XXXX when it was received then ALL WOULD BE WELL. IF YOUR EMPLOYESS WOULD HAVE ADVISED ME PROPERLY 4 TIMES THAT I CALLED! THEN ALL WOULD BE WELL-but YOUR COMPANY DID NONE OF THESE THINGS and THIS COMPANY SLS is therefore SOLEY RESPONSIBLE!!!! You cashed my check and did NOT APPLY IT!!!!
Think about this ... If this letter was in my record WHY DIDN'TANY OF YOUR employees have any idea about it! I assert it is BECAUSE IT WAS NOT THERE. I assert that you are unfairly reporting a late payment and that I was unfairly ill advised through personal phone calls and mail correspondence and am therefore NOT RESPONSIBLE FOR 30 DAYS LATE REPORT TO CREDIT AGENCIES. It is NOT REASONABLE to consider this could be! I MADE THE LAST PAYMENT ON TIME XXXX XXXX -- -YOU HELD THE MONEY FOR OVER 50 DAYS until XXXX XXXX!!!! Even though AND ONLY AFTER I called SEVERAL times -see my LETTER again! I AM OUTRAGED BY THE DISHONESTY HERE AND HAVE REPORTED YOU TO THE CFPB
|
| 11/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
When I investigated my credit report, I realized that some of the information was erroneous. The XXXX credit bureau is required to authenticate this account under Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ). It is not acceptable to treat these reporting account as unconfirmed information without producing proof within the legal time range. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ). ( A ), as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( XXXX ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor, please investigate the unverifiable item/accounts/information XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/2018 XXXX : {$0.00}
|
| 05/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I have been here for over 10 years I 'm not really good at this or any kind of paperwork my ex always did the paperwork so to my knowledged I just paid the mortgage some how we had XXXX mortgages started out with XXXX XXXX what the primary mortgage XXXX XXXX XXXX for the the low er one a s each year went by both increased each year well XX/XX/XXXX it got way out of hand and they wanted me to do a home modification to lower my payments needs to say the same thing happened in this other lender XXXX XX/XX/XXXX to XX/XX/XXXX I left a job the following year because I wa s working full time XXXX and Thursday Friday and Saturday from XXXX XXXX to XXXX XXXX . I worked at a XXXX XXXX for 17 years my body needed to take a break im almost XXXX soon well in XX/XX/XXXX a friend of mine needed a place to stay she fell ill at XXXX and had to let XXXX of he r jobs go because of lifting she and her XXXX kids and XXXX dogs XXXX cat as time went on I was having a had time with work had slowed down XXXX XXXX and she became XXXX XXXX could not work very sad to see a strong person sick but because of all this XXXX has made it harder for her to get better but my point that I was writing about is all these mortgage companies or scamming me and I had lost over {$100000.00} in this house and I filled out the application for the hardest hit fund and because she did not go with me I did not understand and they said will let you know in a few weeks well she called to find out what was going on and they said that we were tonight and come to find out that it was n't for the hardest hit fund it was for a mortgage something but I ca n't understand why my other lender transferred by deed without me knowing only because I wa s one mon th behind and we were already making arrangements to get this all taken care of so I am out once again and now I 'm about to be out of my home and these people that need help also not going to have a question though and I do n't think it 's fair at least companies just take but they wo n't and they make a start all back over again. Thank you
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| 04/30/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
Older American |
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Specialized Loan Servicing has created shell companies to illegally attempt to collect debt..I have a HELOC that was serviced by them.It was discharged in a bankruptcy but is still a lien on the property.I had been attempting to do a settlement with them when the servicing and debt was allegedly sold.On XX/XX/XXXXthe mortgage was assigned to XXXX XXXX XXXX using the SLS corporate address, there was no phone number or contact capacity for XXXX XXXX.My calls and emails received no response.When I asked to speak to someone from XXXX XXXX by calling SLS I was told that there was no one to talk to.In the interim I received a letter from XXXX XXXX XXXX ( XXXX ). saying they acquired the mortgage and servicing from XXXX XXXX.XXXX began illegal collection efforts culminating with a 30 day cure notice that is illegal in Massachusetts.The notice also threatened giving the information to the credit bureau and a promise to begin foreclosure after 30 days.This was sent on XX/XX/XXXX, it is now XX/XX/XXXX.Nothing has happened.This violates the FDCPA and the State of Massachusetts Collection Laws.
I believe that SLS, XX/XX/XXXX, and XXXX are all essentially the same company.Please see the mortgage assignments attached.XX/XX/XXXX is c/o the SLS corporate address, then XX/XX/XXXX and XXXX have the same address and suite number.
This allowed SLS to use illegal means to collect the debt.SLS is a large servicer and is licensed by the Division of Banks in Massachusetts ( as required ) as a collector and servicer.Neither XX/XX/XXXX or XXXX are licensed by the MassDOB as a debt collector.This servicing sale subterfuge allows SLS to profit from illegal collection efforts and not jeopardize their own licensing.
I am attaching the mortgage assignments and 30 day cure notice.SLS should not be allowed to be a licensed servicer and debt collector and sell their uncollectable debt to their created entities XX/XX/XXXX and XXXX to be illegally collected.If XX/XX/XXXX and XXXX aren't really SLS how can a licensed debt collector sell 103 non performing Massachusetts loans o someone not licensed to collect them.This is unfair and deceptive.
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| 08/30/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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Mortgage Company has hijacked my property taxes!
My husband and I purchased a home almost 10 years ago and used XXXX XXXX XXXX for the mortgage. A few years ago, my loan was sold to a company named SLS ( Specialized Loan Servicing ). We obtained a 7 year arm with no escrow of insurance or home owner 's insurance. XXXX years ago, I went online to pay my yearly property taxes one month late, and noticed the balance was XXXX. Come to find out, my mortgage company requested my bill from my city/county government and paid the tax bill and started escrowing my mortgage account. I mailed them the money for the tax bill amount to settle my escrow account with them, but they did n't post the payment and were holding the funds in some sort of " suspense '' account. This also made my mortgage payment look delinquent, so they have also reported my to the credit bureau for being 30 days late on my mortgage payment. All because they were holding monies in " suspense ''. I called and tried to straighten it out, but they were very rude and unhelpful and I never got anywhere with them. This company is NOT a good company to deal with and I would never CHOOSE to do business with them. I 've read complaints all over the Internet about them. I do n't seem to have any rights when it comes to this situation. I continued to make my payments to keep things current so that they do n't try and take my house. I went online last year to make my tax payment which is due on XXXX XXXX, but they had already paid it again, but 2.5 months early, so they hijacked it again!! This year my tax bill came early in XXXX, so I 've already paid the bill myself, which I have attached here. They are demanding escrow when my mortgage contract signed with XXXX had " NO '' escrow terms. I want to pay my own tax bill as I have done for almost 10 years with no escrow. They are escrowing several extra months as well! Again, this company has hijacked my property tax bill for the past 2 years and forcibly added an escrow account to my mortgage and I need help rescuing my monies being held in escrow and to restore my mortgage to it 's original terms. Can you help?
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| 11/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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This is the letter I wrote to SLS ( Specialized Loan Servicing ). I have called and spoke with various people for hours, had difficulty understanding the increase in my mortgage, was not provided with a clear explanation. They do not allow for call backs to me during work so I have to hold. They finally told me it would take them 6 weeks to get an explanation to me for why my monthly due has increased all of a sudden by {$200.00} ( almost exactly ) a month.
See below -- -- -- -- -- -- -- -- -- Dear whomever it may concern at SLS, I have contacted XXXX representatives in Customer Care this week by phone ( week ending XXXX/XXXX/2016 ). There has been an increase in my monthly statement balance beginning XXXX/XXXX/2016 of {$200.00}. I was originally paying {$720.00} and the XXXX/XXXX/2016 statement showed a " Total Amount Due '' of {$920.00}.
After not receiving a clear explanation from Customer Care, I spoke with XXXX in the Executive Services Department. She advised that this was due to an increase in the Amount Due for Escrow ( for Taxes and Insurance ). Before XXXX/XXXX/2016, the Escrow Amount Due was {$71.00} and for the XXXX/XXXX/2016 statement, the Escrow Amount Due was {$270.00}, a {$200.00} increase per month.
I want to know what is the reason behind such a high increase per month. Is it an increase in property value, property taxes, insurance, and if any of the above, why? I believe I have a right to an explanation and a right to see the breakdown information supporting this {$200.00} increase per month.
** Please advise immediately.
** I have a right to a clear explanation and do not wish to be charged this amount for the XXXX XXXX, 2016 statement, unless I receive a comprehensive explanation.
Other relevant information : my loan servicer changed and my loan was transferred to Specialized Loan Servicing ( SLS ) from XXXX XXXX XXXX ( XXXX ) in XXXX 2016. My Escrow Amount Due for XXXX/XXXX/2016 was {$190.00} when my loan was first transferred, my Escrow Amount due for XXXX/XXXX/2016 ( the next month ) was {$71.00}, and my Escrow Amount due for XXXX/XXXX/2016 was {$270.00}.
Thank you.
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| 11/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the Experian and equiofax credit bureaus to validate this account ( A ). It is not permissible to fail to validate this reporting account as unverified information without providing any proof within the time frame specified by law. as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. Experian and Equifax shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX and XXXX are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor.My credit report includes the following erroneous information that needs to be investigated and correct : XXXX XXXX XXXX XXXX Date Opened : XX/XX/2018 Balance : {$0.00}
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| 05/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We have had nothing but trouble with Specialized Loan Servicing LLC. Every time we received a phone call from them we got a different story. We were told we were current, then another phone call we were 60 or 90 days behind. We set up an online account to pay our monthly mortgage then XX/XX/XXXX we were locked out of our online account, they refused to take payments, So XX/XX/XXXX we purchased a money order from our Post Office, a week later we spoke to a lady XXXX claiming they did not receive that payment, we had that money order traced by our post office & we have proof that it was made out to Specialized Loan Servicing & was cashed by XXXX XXXX, we never had XXXX XXXX as a mortgage company. We sent Teller XXXX an email of the traced money order & that it was cashed & she never responded back to us. XX/XX/XXXX they refused our payment by phone & informed us we had to make @ least two payments, but then take a XX/XX/XXXX phone payment which we have proof, On XX/XX/XXXX, we spoke to a XXXX who informed us our new payment was {$670.00} & change we informed her we never recieved any notice of any change, we then asked to speak to a supervisor, so XXXX from Arizona informed us we were current as of XX/XX/XXXX, & need to focus on the months of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX that none of those payments a year ago cleared our checking account & we have all our bank statements proving they did, that day we wanted to make a payment & she refused our payment unless we paid two payments & then said no four payments. We can't get anywhere with this mortgage company, monies have cleared our account & is definately not being applied to our mortgage. We have asked for a qualified complete payment history that they were supposed to mail to us & we have never recieved, we also asked for monthly mortgage statements mailed to us which we don't get either. We have been stressed beyond over this but we have not gotten anywhere with them. By them refusing our payments is putting us in default & lowering our credit score. WE DO NOT WAN NA LOSE OUR HOME, we really feel we are being frauded.
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| 12/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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To whom it may concern, I am writing this timeline to express concerns about an error that has occurred. I contacted my previous mortgage company XXXX XXXX XXXX XXXX XXXX or XXXX ) and they claimed that everything was transferred over to Specialized Loan Servicing or SLS.
I was informed that we were going to get a new mortgage company on XX/XX/2022 ( I attached the letter labeled Transfer mortgage ). I contacted both companies. My previous company sent over documents to prove we made the payments. They sent us something called Payment History ( attached below ) that states our previous payment and the next payment which will be on XX/XX/2022.
So, the problem began when we transferred to a new mortgage company. We were shocked to find out that we were supposed to be with Specialized Loan Servicing since XX/XX/2022 but we werent informed of this until XXXX when we received the letter from our previous lender. We contacted their customer service through phone and they told us that we needed to make a payment, then we contacted them through email and they stated that we need to send a formal letter to Notice of error and request for information, which we did on XX/XX/2022. We received a correspondence that ultimately said the payment application described in your dispute was not in error dated XX/XX/2022. I have tried to resolve this issue with the mortgage company to no avail.
Two concerns that need to be addressed by the mortgage company : -Why didnt our payment transfer over correctly? If so, then the first late fee shouldnt have ever occurred.
-Also, why did we get a second late fee charge?
Last thing to mention that I, the consumer, have a 15 day grace period before any late fee incur as per our contract ( attached below as " Loan Details- Specialized Loan Servicing, LLC '' ). Also, we have 60 days from the transfer from one mortgage company before any late fees should incur.
I created a visualization and timeline to help better understand our situation. I also attached statements from XXXX to the current statement.
Thank you, XXXX XXXX and XXXX XXXX XXXX ( SLS account number : XXXX )
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| 02/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan was previously being serviced by XXXX XXXX XXXX # XXXX. I began receiving communication that i was two months behind on my mortgage payments and, immediately, attempted to contact the servicing department to get clarification on the dates that were missed as I have ALL of my cancelled checks. I had asked, on numerous occasions, for them to provide the dates that they show were missed so that I could provide the correct documentation. On each occasion I was told that they could NOT provide a detailed payment history but they continued to send letters and report their information to the credit reporting agencies. On XX/XX/XXXX I received a letter that my servicer was being changed to Specialized Loan Servicing LLC. ( stating that any payments sent after XX/XX/XXXX should be sent to them - albeit sent 11 days AFTER payments should be sent to them ) On XX/XX/XXXX I started receiving letters, again, that I was " seriously '' delinquent on the mortgage. They were contacted, immediately, to request a payment history ( again ) so that I could provide the correct documentation. After I was told that they could not provide a payment history ( even though they would have received all of the documentation from my previous mortgage with XXXX XXXX XXXX ) they provided a payment history from XX/XX/XXXX to XX/XX/XXXX, with corresponding late charges. On XX/XX/XXXX I received a letter that they were going to begin foreclosure proceedings. THIS is in violation of the, most recently updated, RESPA servicing rules in that my mortgage would have to be 120 days delinquent in order to begin foreclosure proceedings. Not including the fact that the company must also provide loss mitigation options which I have never received AND do not need as I just need to know where they believe I became delinquent! In addition, ALL corresponding late charges and any, negative, reporting to the credit bureaus should be removed. This is a perfect example of why the RESPA rules were amended to assist consumers with servicing companies that continue to take advantage of them. Please feel free to contact me for further information.
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| 07/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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MIS-APPLICATION OF BORROWERS LOAN PAYMENTS BY XXXX XXXX TO PAY FOR LEGAL FEES-LOAN ACCT. # : XXXX XXXX LOAN ACCOUNT # XXXX SLS LOAN ACCT. # XXXX.
I wish to request that the amount misapplied by XXXX XXXX wrongly towards legal fees and expenses disbursements contrary to the compliance requirements of the Real Estate Settlement Procedures ( RESPA ) and its implementing regulation, Regulation X. This also constitutes violations of the Consumer financial Protection AcXXXX of XXXX.
These monies meant for the purpose of principal payments, interest and escrow ( taxes etc. ) payments were not applied accordingly ; rather used to settle legal fees without any disclosure ( s ) to the borrower at any time.
XXXX XXXX had accepted that only the sums of {$3400.00} and {$3400.00} was applied from the loan accounts for legal fees/costs and foreclosure costs respectively ( see Exhibits XXXX and XXXX attached ). Howbeit, the loan account activity statement provided by XXXX XXXX specifically for years XXXX and XXXX, clearly confirms that {$22000.00} was misapplied for legal fees and disbursements ( see Exhibits A and B attached ).
The New York State Laws states that not more than {$600.00} should be expended to recover any debts from the borrowers loan account ( See Exhibits C attached ) In XXXX, the borrower requested that the unutilized balances in the borrowers loan account including the excess legal fees be credited and applied to the loan principal account which was then in arrears of two-months in the sum of {$8600.00}, to fulfil the requirements of the XX/XX/XXXX modification agreement with XXXX XXXX XXXX for the forgiveness of the deferred XXXX principal amount of {$140000.00} conditioned on the borrower not being in arrears of 3 months mortgage payments at any time ( Exhibits 4 and 7 attached ) XXXX XXXX did not resolve my concerns nor honor my request; but instead, immediately : 1 ) Cancelled the loan forgiveness of {$140000.00} stating the borrower had violated the terms of the modification agreement and 2 ) Transferred the servicing of the loan to a new servicer, Specialized Loan Servicing ( SLS ).
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| 07/27/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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My loan was sold from XXXX XXXX after I applied for a loan modification to SLS XXXX XXXX. I was told by a phone call to XXXX XXXX that nothing would change with my loan. Attached you will find the letter that was sent by XXXX XXXX where in paragraph # 2 states " rest assured, this transfer does not affect any terms or conditions of your mortgage other than those directly related to the servicing of your loan, SUCH AS WHERE YOU SEND YOUR PAYMENTS. '' XX/XX/XXXX I checked online ( my account is paperless ) and I noticed there was a different amount than what I was told. I further saw fees being assessed in the amount of {$25.00}. I called and I was told that SLS charges {$25.00} every time someone checks your account for the balance. I asked if I could refute these charges and that XXXX XXXX never charged those fees and I was told my loan would not change when it was switched. I was advised that I could send a letter to refute the charges.
I sent and faxed a letter XX/XX/XXXX ( letter attached that was sent ). XX/XX/XXXX I was sent a letter stating a correspondence was sent to the wrong place. I sent it again to the new address.
I have never received a response. I called XX/XX/XXXX and requested a call back. Noone ever called back I called XX/XX/XXXX and they advised me my request was denied. I checked the website and there is no denial letter in my documents nor did I receive one via mail.
I now received a letter that someone has been assigned to my account due to being behind. I am not behind and I am current. SLS should not be able to charge me due to XXXX XXXX did not charge me. I would also like my due date changed back to the date it was with XXXX XXXX.
1. XXXX XXXX said there would be no changes 2. the due date is the XXXX now and was the XXXX with XXXX XXXX 3 . I would like all fees removed XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
4. They have refused to modify my loan, take a short payoff, or refinance. I offered them the amount of the loan I purchased it for in XXXX and they refused. Document attached showing they denied the short pay off.
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| 11/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My loan was transferred to SLS from XXXX several months ago. I was a couple of payments behind when I sent in a payment to the XXXX location. The check was never cashed and I never received the check back. I spoke with XXXX ( ID # XXXX ) a customer service rep on XX/XX/18 about the payment that was made and why havent I received any phone calls from them since my loan was transferred to SLS from XXXX. About the payment she said that the payment address had been changed to a California address and I told her that I was not aware of that since my payments where usually made online. The payment fee over the phone was so high that I sent in a check for my payments. XXXX didnt charge me for making payments over the phone or online. She said the contact numbers they had for me was not good contact numbers. I let her know that between them and XXXX someone dropped the ball on transferring them my correct contact phone number, because every time there was contact it was me contacting them to make my payments over the phone. The phone payments were free initially when the loan was first transferred and then they started charging outrageous fees to make payment over the phone so I decided to send my payment through mail. And they say the never received it because my payment was sent to XXXX and SLS said that the payment address was changed to California. SLS never contacted me about anything. They never mailed me info about struggling borrowers. They never sent info about a loan modification, repayment plan or anything. They just sent my file directly to their foreclosure attorney and has now attached all type of unnecessary fees to my account that will make it hard for me to reinstate my loan. SLS has been double charging me for inspection fees and late fees since my loan was transferred to them. Notice the three different bills thats attached with the same charges on all three bills. Im asking that they review my account immediately and remove charges from my account as well. Im still waiting for a call back from a supervisor to discuss this situation thats not fair and that should have never happened.
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| 06/07/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XXXX I purchased my home for XXXX which included a first and a second through XXXX different companies the first loan was for XXXX the second was for XXXX. XXXX I lost my job and filed XXXX which was XXXX the same year. In my XXXX papers it stated I would was going to keep my home. I filed for loan mod in XXXX through chase. XXXX told me that my loan mod included the first and the second. XXXX charged me almost XXXX in fees to do this loan XXXX bring my new principal balance to XXXX. I made my payments for the past 10 years never being late. In XXXX of XXXX, I found out there was a lien on my home. I went to the county assessors and pulled a copy of the lien, contacted the company ( SLS ) and asked what this was about, they told me that I owned XXXX and was going to be foreclosed on. I told them that I modified my loan and did not have a second. I found out that XXXX did not include the second in my loan mod, and did not know that this XXXX even existed. XXXX told us to bad, you need to pay us XXXX, even though the original balance is only XXXX. I asked why they never mailed us anything and let me know that this loan existed, I was told that they could not mail us anything due to the XXXX. After trying to figure out what happen, I realize that chase in fact just charged me tons of fees and did not include the second. Now, I owe this second company over XXXX XXXX I asked XXXX why they are contacting me now and waited so long, they told me that they could get all there money now and will foreclose. I asked if I could settle because I realize that we do owe this money, and they have dragged there feet. Each say the amount goes up, and we have asked in writing to offer some kind of settlement that is reasonable. They said they wan t all there past due fees which is which is almost XXXX. I offered to pay cash of XXXX and XXXX in fees, but they keep dragging there feet. This complaint right now is for SLS, even though XXXX also did me wrong. For a house I purchased for XXXX in XXXX, I will be paying XXXX a XXXX dollars. That is a lot of fees. Just need to get some help trying to settle fees with SLS
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| 10/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I lost my home in the XXXX XXXX on XX/XX/2021. I continue to pay my mortgage and am in good standing. My mortgage company is Specialized Loan Servicing LLC ( SLS ).
My mortgage company is impeding my ability to rebuild by failing to complete required paperwork by XXXX. XXXX is requesting confirmation that this company is my lien holder before releasing XXXX funding. I submitted the paperwork to the mortgage company and was told it would be processed in 2-3 business days. This was weeks ago and every time I contact the company, I am told that they have sent the paperwork to " management '' and it will signed within XXXX business days. The paperwork is short - acknowledgement and signature that they have a lien on my property. It has now been a month and every time I call, the paperwork has not been signed. XXXX will cancel my rebuild funding without this paperwork.
Additionally, this mortgage company erroneously charged me for homeowner 's insurance after the fire when I had no home. They then reversed this error but failed to do a new escrow analysis and I continue to get charged for insurance each month, which I must pay in order to stay in good standing. Every time I call to update this charge, I am told no one can fix it.
Finally, this company has a policy that they will not respond to emails. They will not provide a contact person. They will not provide a direct contact number. Every time I call, the average wait time to talk to someone is 20 minutes. I am then sent to customer service and told they do not have the authority to help me. I am then told that it is my responsibility to follow up on these requests ; however, I can never get a person who has the authority to sign the paperwork or update my escrow analysis.
Typical conversations take over an hour of my time. This happens weekly. I work full-time and despite dedicating my time to contacting the company, still don't have these issues addressed and resolved. I am told there is no supervisor to transfer to and I am not allowed to contact management. The company refuses to provide any additional numbers or contact options.
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| 08/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been Negotiating the Short Sale with 1 point of contact for since XX/XX/2018 and on XX/XX/2018 I was asked to resubmit the Entire Short Sale packet which was confirmed received. I have been calling for the last 2-3 weeks and speaking with different individuals who never once mentioned that the Short Sale was closed out until today XX/XX/18. also, they have filed for a Foreclosure Sale date on XX/XX/2018. The reason SLS States that it was closed out was that they could not verify the Successor in Interest ( letter attached ) which makes absolutely no sense since they were provided with the Letters of Testate from the Probate Courts on the XX/XX/XXXX. What shocks me is that nothing was ever mentioned until today. I'm sure that if I re-submitted the paperwork they would tell me that it was too close to the sale date and nothing could be done. Also, the Probate Administrator ( Successor ) filed a complaint with the CFPB about the Valuation being Incorrect and requesting an appraisal as oppose to a Brokers Opinion of Value. ( see Complaint # XXXX ). Nothing was done other than waste time intentionally. I verified with the home owner and they stated that they spoke with CFBP and were told that the lender hadn't responded and they could not help her. This seems like a Huge Scam on the Part of XXXX. I requested a copy of the Denial Letter that was only mentioned to me today and as the point of contact I think a simple Email or Phone call regarding the denial would have been helpful back when it was submitted. The letter is Dated XX/XX/2018. I am going to have an attorney step in to put things in order with this Lender. SLS had recently changed over to a different system so they mention but that is no excuse to what seems to be Deliberately stringing this along in order to foreclose on the property. Be very wary with Specialized Loan Servicing as they are not conducting Business Fairly and all should be able to see this complaint and use it as a reference when dealing with SLS. I'm certain they will do the same and not respond to this complaint like they did with the other complaint attached.
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| 01/09/2023 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have missing escrowfundswhich my mortgageservicers refuse to account for. I had a mortgage serviced by Specialized Loan Servicing ( Loan # XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ) that was transferred to XXXX XXXX XXXX Loan XXXX ) in XX/XX/XXXX.
When the loan was transferredto XXXX XXXX {$5800.00} in escrow funds were not transferred. At the time of transferthere was {$6800.00} in escrow and only {$960.00} was sent to the new servicer XXXX Specialized Loan Servicing refuses to say why they only partially transferred my escrow ). I have attached the escrow accounting from XXXX showing this. XXXX then shows {$5800.00} as a miscellaneousdisbursementbut neither I nor the new servicer have receivedit.
I have attached my first statement from XXXX XXXX showing only XXXX in escrow funds.
Specialized Loan Servicing is stating that they no longer have a responsibility to open an inquest into these funds as they no longer have the loan ( although the transfer was only in XX/XX/XXXX ) and XXXX XXXX is stating it is not their responsibility as Specialized Loan Servicing was responsiblefor transferringthe funds.
SLS is also stating that they no longer keep records pertaining to prior loans and can not research this item although it just happened a few months ago.
This is the second escrow discrepancy over XXXX I've had with Specialized Loan Servicing and per my bookkeeping my other loans ( XXXX in number ) have various missing funds. I submitted written requests ( submitted XX/XX/XXXX ) for escrow accounting for these loans but Specialized Loan Servicing says as they are no longer the servicer they don't have these records ( even though the loans were transferred in XXXX ).
These are the other loans I submitted a written request for escrow information from SLS for but was denied : Loan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Loan XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Loan XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Loan XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Loan XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX Loan XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX
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| 11/20/2015 |
No |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Credit decision / Underwriting
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Web |
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The lender, XXXX ARM Trust Mortgage Pass-Trough Certificat XXXX XXXX XXXX, XXXX XXXX Bank XXXX XXXX, as Trustee as Serviced by Specialized Loan Servicing LLC, which I have my mortgage loan for my home located at XXXX XXXX XXXX, XXXX, CA XXXX, is claiming that I have not paid my home mortgage payment since XXXX 2015 which is totally wrong. And to make things worse they reported it to the credit bureaus. Every month we call the lender to pay the mortgage and they take the payment from our bank account, purchase a XXXX XXXX check, which we pay for it. After the payment is done, they send us a copy of the XXXX XXXX receipt. This has been happening for the last 5 years without missing any month.
At this time our home interest is variable so we are trying to refinance to get a fix rate. When we contacted some lending companies we found out that they are claiming we have not paid them and we got reported to the credit bureaus. On XXXX/XXXX/15 we sent the lender a letter requesting to remove the wrong information reported to the credit bureaus and provided proof of every payment made every month through XXXX 2015. We receipt a letter that it was going to take at least one month to investigate the case. This is affecting our credit as well as stoping us to refinance our home loan. We need to have a quick response as we are afraid that the interest rates will increase and we will not be able to refinance. In addition, about one year ago they were trying to do a short sale with our home saying that we missed the mortgage payment. Again, that was wrong, our attorney deny the request when we proof that we have been making our monthly mortgage payments. We believe these are unnecessary and wrong procedures on their part. We would like them to removed wrong information reported to the credit bureaus, approve and report to the court that they agree that our debts to them through the Chapter XXXX is zero and information can get recorder accordingly.
We will be happy to provide information to back up our theory. l You can reach me at XXXXXXXXXXXX or you can call me at XXXX with a response to our request.
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| 08/21/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
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Web |
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For the past 9 years, I have had a XXXX XXXX XXXX XXXX XXXX XXXX which was in good standing in my name. I paid the amount monthly - even after my ex-husband applied for Bankruptcy and was discharged under his name ( his name still remains as a co-borrower ).
Recently, XXXX XXXX XXXX sold my loan to XXXX XXXX, which then authorized Specialized Loan Servicing ( SLS ) to administer the loan payments, etc. SLS appears to be more of a collection service bureau than a financial institution.
XXXXk XXXX XXXX sold my loan on or around XX/XX/XXXX. I was notified by XXXX of the sale to XXXX XXXX and was informed that I would receive information soon from the new loan company. I did not receive ANY paperwork, information on where to pay my loan, etc. until XX/XX/XXXX. I received a letter from Specialized Loan Servicing indicating that my home equity loan is now delinquent, and I needed to contact SLS to discuss possible loss mitigation options. I was able to navigate the SLS site and set up an online account. I had difficulty adjusting the payment that covered a specific time line, the site would only allow for me to make the past payment due PLUS a payment that was due in XXXX. I was able to call SLS where they were willing to take the payment that was currently due. On XX/XX/19, I logged on to make my XXXX payment - and once again, the site would not allow me to adjust the current payment due ( {$220.00} ), instead a payment of {$470.00} ( covering XXXX ) was ordered. Also, I am not able to change my method of payment. I want to use a different debit/credit care and the SLS website will not allow me to do this.
The SLS site and XXXX XXXX company is very difficult to navigate and communicate with. When I call, and enter my phone number ID, they claim that my phone number is not identified with my account number. SLS has also marked me down as making two late payments, when that is not a fair assessment. I do plan to refinance this loan in the next few months, but I am trying to pay down other finances first in order to be eligible for a lower interest rate. Please assist. Thank you. XXXX XXXX
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| 03/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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My wife and I have been pursuing a short sale on a house we own. The interest-only period adjusted on our property, and we can no longer afford the mortgage. The value of the house has depreciated to the point that it is not worth near what we owe on the house. We started the process in XXXX XXXX. We have a buyer who is willing to pay the full amount our real estate representatives calculated was a fair market price. After having all the paperwork together and all financing prepared by buyer, the mortgage changed hands from XXXX to SLS. After resubmitting everything and being very diligent with the paperwork, the closing date was moved three more times by SLS because they were not ready. This caused my buyer to re-secure financing because her original agreement expired. More inspections and appraisals followed until everything was ready by the buyer and, we assumed, SLS. On Monday, XXXX XXXX, XXXX, SLS informed me that my short sale had been rejected by the PMI provider. My real estate attourneys informed me that I needed to file an appeal. I contacted the PMI provider, XXXX XXXX, and they informed me that they did not reject the short sale, they actually accepted it with an {$8200.00} promissary. I contacted SLS about this and they did not have any record of this on file. After contacting XXXX again, and talking to another representative, they confirmed that they talked to an SLS rep named XXXX XXXX and told her that they accepted the offer with the {$8200.00} promissary. Rather than recording this offer, SLS closed out my short sale file Monday morning. This is not acting in my best interest. I would have been very receptive to this offer rather than having to start the whole short sale process over again. My buyer has been waiting around for over 8 months now, and I am in danger of them just walking away. This would result in me probably losing the house to foreclosure. At this point, we are desperate for help. SLS is not doing what the government says the lenders should to provide foreclosure alternatives to us homeowners. They had a good offer that they refused to notify me about.
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| 03/15/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Company informed me, at the end of a 3 month forbearance, that my " application submitted '' was denied for additional relief. It informed me my only option was short sale or deed in lieu. I never applied for a second round of relief ( but was planning to at end of the initial plan. The letter falsely claims the " application I submitted '' was denied, but allows for me to appeal for a second independent review, even though I was never given the first chance to submit an application, to include hardship documentation. That right is now taken away, and only option is for an independent second review? Says we were denied as they were not able to qualify hardship, and that our property was not in a federally declared disaster zone? In the application process, there is an opportunity to submit hardship documentation, but since we did not yet apply ( they have since stated that this was due to an internal review, not any application..and also stated that it was not ever presented to us in any prior documentation that any such review would occur on our behalf automatically and without any representation or forewarning, I just received it in the mail with a less than 14 day window to resolve. I spoke today with employee XXXX, id # XXXX with Specialized Loan Servicing ) During the forbearance plan, we were able to make past due payments to get the account caught up, and now at the end of the forbearance we wanted to apply to have that new amount ( 3 months forbearance ) either stretched out over a period of time or at the end of the loan, but we are being denied that option. Between XXXX and XX/XX/11 we paid amounts equal to 10 monthly payments to fix our past debt, and now they are falsely claiming our application has been denied? We own a small business that has been forced closed for long periods of time over the past 11 months ... I am unsure what they need to prove hardship, bujt to only offer us short sale or deed in lieu within 14 days or face a foreclosure process in time of a national emergency?? They are crooks that should not be allowed to conduct financial business in our Country.
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| 07/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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To : Consumer Financial Protection Bureau RE DISPUTED CHARGES AND INTERFERENCE WITH ABILITY TO PAY HOMEOWNERS HAZARD INSURANCE.
The attached letter and record files are submitted to CFPB for enforcement and to assist us in recovering unauthorized charges made by Specialized Loan Servicing , LLC which we believe is related, in some way to XXXX XXXXXXXX XXXX XXXX. as an alter ego.
In early XXXX we finalized a XXXX-year XXXX XXXX bankruptcy payment program. At the time, loan servicer Specialized Loan Servicing , LLC confirmed to the Bankruptcy Court that there were no outstanding debts owed. Our XXXX XXXXXXXX program was successfully completed by XXXX, XXXX.
On or about XX/XX/XXXX Specialized Loan Servicing, LLC contacted our insurance carrier and directed them to disallow us to make insurance payments directly. There is no escrow and Specialized Loan Servicing, LLC ( SLS ) already knows ( and previous CFPB complaint confirms ) that we dispute SLS 's claimed debt. SLS did not make any insurance payment. On XX/XX/XXXX we corrected this ploy by SLS to set us up for unauthorized charges with our insurance carrier. We made a monthly premium payment ourselves which we have been continuously doing since XXXX, XXXX when SLS took over loan servicing from alter ego XXXX XXXXXXXX XXXX XXXX
Meanwhile, Specialized Loan Servicing, LLC charged our mortgage account periodic unauthorized fees now totaling {$69000.00} in year to date Fees/Charges/Optional Product.
We seek guidance and assistance from CFPB in stopping the loan servicer abuses made by SLS. We can provide any additional evidence requested beyond the attached correspondence made to SLS. We have extensive and valid legal evidence of all of our payments to SLS. In addition, we have numerous monthly billing statements and our Qualified Written Requests to SLS ( and alter ego XXXXXXXX XXXX XXXX XXXX ( XXXX ) ) which show the extent of their Fantasy Financials. SLS ( XXXX ) has continued their attempts to defraud us via bogus, unspecified, unauthorized charges and fees placed against our residential mortgage.
Thank you in advance.
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| 04/04/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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I had a second mortgage with XXXX XXXX XXXX. I was in the process of refinancing the mortgage. XXXX XXXX XXXX sold the debt to XXXX XXXX then that company sold the debt to Specialized Loan Servicing. The company started putting notices on my door saying I owed them a debt. A person would come to my house, tape a letter to my door then take a picture. They would also have people say they were inspectors taking pictures of my home to foreclose. I mailed a certified letter to Specialized Loan Servicing on XX/XX/XXXX. They signed for the letter on XX/XX/XXXX. I have the receipt and a letter back from them. Their letter states that my case is under review. In my letter, I asked Specialized Loan to provide me with the documents for the loan with my signature and the information for the loan. I asked Specialized Loan to verify the debt. I asked for the name and address of the original creditor, the account number and the amount owed. I waited for them to provide me with the information I requested in my certified letter. On XX/XX/XXXX, I sent another certified letter to Specialized Loan Servicing. They signed for it on XX/XX/XXXX. I informed them that they have failed to follow state and federal timelines. I informed them that they must stop contacting me, remove anything from my credit report and stop taping letters to my door. I informed them that sending a bill is not proof of a debt. I asked them to provide the method that they used to verify this account and what method did they use to make certain that the account was accurate. I provided them with the Michigan Attorney General timelines via a website link. I never heard from them regarding my request. They only send out bills. I recently received a letter from them stating that I was in default and their intent to foreclose on my home. XXXX XXXX XXXX was not my first mortgage. They were the second mortgage. Specialized Loan Servicing is requesting {$5100.00}. Their request isn't for the loan they feel I owe. They are requesting what they want in fees. They have stated that if I don't pay by XX/XX/XXXX, they will be foreclosing.
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| 03/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am copying and pasting one of many communications I have had with SLS on the matter related to lender place flood insurance, To date and many months later, SLS is unable to resolve or comprehend the issue. I am in the process of refinancing my mortgage and had to pay the amount to SLS to be able to move forward on the refinancing.
URGENT REQUEST DUE TO PENDING CLOSING OF REFINANCING TRANSACTION I am writing to request assistance in the resolution of a past due fee amount of {$5200.00} that was in error and as I learned on a phone call with SLS Customer Support relates to lender-placed flood insurance. However, as the attached statement from the lender on the primary mortgage ( XXXX XXXX ) indicate, as the borrower I already had lender-placed flood insurance through XXXX XXXX.
When the matter was raised nearly five years ago by XXXX XXXX that I would be required to have flood insurance due to changes in flood plain near my primary residence, I elected to purchase the lender place insurance through XXXX Mortgage as it was the same cost when I sought a quote for private insurance.
I communicated to SLS that there was not a need for lender placed flood insurance through SLS as the required lender placed flood insurance was already in place through XXXX Mortgage.
I would greatly appreciate to the greatest extent possible that a timely response and letter be made available that I can provide to XXXX, as the new lender, that indicates that I do not owe this amount to SLS as an unpaid fee as the lender placed flood insurance was made in error by SLS ( or its predecessors ).
I am attaching, as requested by the SLS Customer Support Agent ( XXXX ), the Escrow Statements from XXXX Mortgage that demonstrate that the lender placed flood insurance was in fact in place and therefore, there was not a need for SLS to put its own lender placed flood insurance policy in place.
MAY I PLEASE REQUEST AN ACKNOWLEDGEMENT EMAIL RESPONSE TO THIS EMAIL SO THAT I CAN LET XXXX KNOW THE STATUS. I am unfortunately running out of time under the existing commitment letter and rate lock commitment.
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| 02/22/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XXXX OWNS SPECIALIZED LOAN SERVICING SENT XX/XX/XXXX % STATEMENT FOR XXXX SAYING THEY PAID {$2000.00} PROPERTY TAX KNOWING IT IS NOT TRUE.THEY HAVE THE LETTER TO CFPB FROM SLS XX/XX/XXXX EXPLAINING THE REFUNDS THEY RECEIVED .THERE IS ANOTHER REFUND FROM XXXX XXXX SENT TO SLS AFTER THEY REQUESTED IT SLS RETURNED BACK TO XXXX XXXX SEE THE LETTERS FROM TAX OFFICE .THEY HAVE SENT IT BACK OUT AGAIN .THE FACT IS THE TAX PAID XXXX XXXXXXXX OFFICE SHOWS IN THE LETTER IS {$1400.00} with refunds of {$700.00} sls admitted to CFPB XXXXThe loan file i have obtained shows a different amount % paid in XXXX AND I STILL DO NOT HAVE XXXX OR XXXX FROM SLS ALONG WITH THE FILE ACCOUNT INFORMATION SHEET JUST SENT SLS ( SAID ESCROW UNAPPLIED FUNDS OR BUYDOWN BALANCE TRANSFER AS A RESULT OF SERVICE RELEASED +REAPPLICATION OF PAYMENTS DUE TO INVESTOR TRANSFER+ CURLTAILMENT OF PRINCIPLE+ MISAPPLIED FUNDS+ REVERSALS + MISCELLANEOUS DIBURSEMENT ESCROW CORRECTION.SO MANY UNAPPLIED FUNDS AND REMARKS THAT SHOW REVERSALS ) AND NO ESCROW AT ALL AS OF XX/XX/XXXX WITH NEW TRANSFER YET THIS NEW LENDER IS STILL TRYING TO CHARGE WHEN THERE IS NO TAX IMPOUNDS AND THERE NEVER WAS WHAT SLS SAID ..I HAVE DETAILED IN THE ATTACHMENT WITH PROOF XXXX XXXX XXXX... ALONG WITH THE CODE THEY HAVE ATTACHED TO THE PROPERTY CALLING IT A CONDO ... .ITS A FOURPLEX CONVENTIONAL LOAN FIXED RATE... THE SLS HAD IT LISTED IN MERS I JUST GOT THAT ... YET XXXX SAID NO GET AHOLD OF SLS ... .I DONT KNOW WHAT THEY HAVE DONE OR IF THERE IS A LENDER MY CLOSING STATEMENT SAYS CONVENTIONAL FIXED RATE 30 YEAR I WAS TOLD A BANK WOULD HAVE THIS LOAN CAUSED CHAOIS MISREPRESENTED WITH A CONTINUED EFFORT TO MISLEAD I CAN NOT KEEP UP WITH THE AMOUNT OF BAD FAITH MISREPRESENATION.
SLS SENT BACK THE LA TAX REFUND KNOWING THEY DID NOT PAY WHAT THEY SAID THIS WILL MAKE THE FILE IT ALREADY IS ZERO WITH REFUNDS AND GETTING MONEY FROM ME ALONG WITH MY REFUNDS FROM XXXX XXXX NOW XXXX IS TRYING TO START IT ALL OVER AGAIN ..THIS HAS TO STOP..I HAVE ALL OF THESE REMARKS SENT TO ME THAT I HAVE NEVER BEEN TOLD ABOUT ALTERING THE FIRST TRUST DEED .THIS IS FRAUD
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| 10/04/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
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1. On XXXX/XXXX/XXXX a telephone call was placed with Specialized Loan Servicing to make a partial payment on my usual monthly mortgage. The amount paid was {$XXXX}. The customer service representative took the payment.
2. I received confirmation in the mail shortly there after about receipt of that payment - confirmation XXXX.
3. Today, XXXX/XXXX/XXXX I wanted to make another {$XXXX} payment through their website and noticed that payment of {$XXXX} was not applied to the the XXXX 's monthly mortgage amount of {$XXXX}.
4. When I called today - XXXX/XXXX/XXXX - and spoke to a payment representative, their response was that the amount was applied to the " principal ''. I DID NOT WANT THIS APPLIED TO THE PRINCIPAL.
5. I specifically wanted this applied to the mortgage payment - and they took the payment without any notation that it would NOT be applied to the mortgage.
6. The representative said they can not give " ADVICE ''. Well advice is defined as " guidance or recommendations concerning prudent future action, typically given by someone regarded as knowledgeable or authoritative ''.
7. REFUSING to apply my payment to the mortgage is not advice.
8. Telling me it can only be applied to the principal is not advice.
9. IF that {$XXXX} payment would not be applied to the monthly mortgage amount they should NOT have accepted my payment.
10. NOW I am fraught with paying 2 months of mortgage payments on a monthly social security amount which barely covers mortgage and public utilities.
I ca n't do that.
11. SLS should NOT have accepted my payment as I directed if " legally '' it would not get applied to my mortgage amount.
12. NO advice had to be given ; just a " refusal '' of my payment. Informing me that partial payments will only get applied to principal is also NOT advice. ITS their policy or bankruptcy law.
13. NOTE : advice is given according to the definition by someone " regarded as knowledgeable or authoritative ''. THIS SLS representative should no signs of knowledge, did not communicate with me effectively in this matter, and ultimately I am now the scapegoat.
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| 10/17/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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|
Web |
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On or about XX/XX/XXXX, I received a letter from Specialized Loan Servicing ( SLS ) informing me that I was in default of my HELOC loan and risk of foreclosure. I had not heard from SLS since XX/XX/XXXX when the loan was assigned to them. During this time I have not received monthly statements or any type of demand for payment until XX/XX/XXXX. In XX/XX/XXXX, I submitted a request for mortgage assistance from SLS and had not heard back with an outcome from them. On XX/XX/XXXX, since I had not heard back from SLS I sent them a letter offering to enter into a settlement agreement, I offered {$2500.00} to have the Deed of Trust securing the debt released ( full reconveyance ). Then on XX/XX/XXXX, I received a " Mortgage Relief Option '' on XX/XX/XXXX. I immediately contacted SLS to discuss the terms of the relief option, I asked why they listed an amount of {$60000.00} to be repaid vs. the reported balance owed in the amount of {$41000.00}. When I contacted SLS no one could give me an explanation of the sum. On XX/XX/XXXX, I wrote to SLS and requested they provide a breakdown of the {$60000.00} and what legal rights they have to collect on this debt, six years have gone by and I have not received a monthly statement or demand for payment.
In XX/XX/XXXX, my husband and I filed for BK. Ch. XXXX which resulted in a discharge of debt.
I have concerns as to why did SLS waited six years to make an attempt to collect on this debt, why I haven't received a monthly statement from SLS, can SLS collect interest on this debt from date they acquired loan ( XX/XX/XXXX to now ), is SLS targeting properties that now have equity in order to foreclose, how many homeowners have been threatened or are at risk of foreclosure by SLS ' deceptive collection tactic. SLS stopped all attempts to collect on debt until the property had equity.
I have not heard from SLS since XX/XX/XXXX to now. No statements, no demand for payment. How can they collect interest for past six years without any notification to the borrowers.
I believe that SLS collection practices are abusive and violate TILA and FDCPA.
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| 07/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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My mortgage with XXXX XXXX was modified under the Home Affordable Modification Agreement on XX/XX/XXXX after around five years of paying my mortgage to XXXX XXXX, XXXX XXXX sold the servicing of this note to Specialized Loan Services. Since then I have only had issues such as charges of {$52.00} a month because they were stating that on the there was a grace period ( couldn't tell me how many days ) and a charge of {$52.00} was needed to be charged. I talked to several people in the department beginning late XXXX of this year, then I was told to send them the note I was referring to, which I scanned and sent to XXXX ID # XXXX in XXXX. Later on I received a letter asking me to send the note again. I called and spoke to someone in the Bankruptcy department and was told the same thing. I then received an old note from XXXX XXXX before I filed Chapter XXXX Bankruptcy, I did not affirm the old note at the time since I went through a divorce and could not afford payments of over {$2000.00}, being the reason of bankruptcy. I was directed to speak and receive help XXXX XXXX and dealt with XXXX XXXX for over a year, in which they lost documents constantly so I thought I was going to lose my house and one day I received a letter of being accepted in Home affordable Modification Program. Furthermore signed the agreement I am sending you for your records.
I called XX/XX/XXXX and spoke to XXXX ID # XXXX and XXXX ID # XXXX. Both rude asking and demanding I pay on time and have refused to transfer me to their bankruptcy department and have told me the payments I have made will not reflect the mortgage payment and will get lost in the system. The reason I couldn't pay by the beginning of the month is because I was an independent per diem federal government court interpreter and was out of work due to the shut down. I caught up and have been paying every month but not by the first and as soon as I have gathered all money before the month ends I sent payment with the additional late fee. At this time I have no solutions but to write and send you the existing modified agreement for you review.
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| 06/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2019, I called Specialized Loan Specialists to find out how to submit a Letter of Consent to have repairs completed on my home for a program I had signed up for. I was told by the customer service representative that I needed to submit the letter via email to customer service. I submitted the form and information regarding the program via email as instructed. I later called on XX/XX/XXXX to insure that the document was received and if nay other information was required. I have since called the XXXX customer care and have talked to several customer care reps and supervisors and I have been hung up on, pushed to several people, have been on hold for hours at a time, with no resolutions, I have been told I submitted the paperwork incorrectly, with that said I emailed it the paperwork, as well I mailed the paperwork, I have faxed the paperwork. I have gotten several inconsistencies in relation to the correspondence they have received from me. I am not getting the information needed. I am filing a complaint for their customer service where there is no answers to get. I need the form to be completed but, I don't think the paperwork has gotten to the department it needs to get to. I don't know who to complain to to get my issue resolve. It is the worse customer service I have ever experienced, I don't know how to get my issue resolved. I tried customer resolution but leads me back to the same customer care reps. I have sent the correspondence to their dispute department, but I'm told I can't talk to anyone in that department. I have tried to request a call from the executive service representatives and I'm told they will call me back and no calls. I am at my wits end and they hold the mortgage on my home and I can't do anything about it. I pay my mortgage on time every month, and they send me a notice in the mail every month to pay mortgage, but I can ; t get this letter of consent to repair my home. Please advise directives I can take to get this issue resolve. I was told 30 days and it would be handled, and here it is now going into 70 days. No resolutions and no answers
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| 03/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
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Web |
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My mortgage servicer, Specialized Loan Servicing ( SLS ), approved me for a covid forbearance in XX/XX/XXXX due to loss of income. I received numerous extensions until XX/XX/XXXX when I was told they would not extend it again and I needed to make a lump sum payment to be current on my account. I explained that I did not have enough money to become current but was able to pay enough to be within the terms of their repayment plan. I spoke to a customer service agent named XXXX who processed the payments I made to be within the terms of the repayment plan and set up the repayment plan with me. He said I would need to make my regular mortgage payment amount every month in addition to an extra {$1000.00} from XX/XX/XXXX through XX/XX/XXXX. He assured me that since I had agreed to this workout plan that it would not be reported to the credit bureaus and I would not receive late fees. He set up the first three payments which were automatically deducted from my bank account the exact days we agreed to every month. He called me back at the beginning of XXXX to set up the remaining 3 payments which would be deducted at the end of XXXX, XXXX and XXXX of XXXX. I expressed concern to him over a letter I received from SLS stating my account was delinquent and he said that is automatically triggered but not to worry about it since I had done everything I agreed to and had made all of the workout payments on time. Yesterday I suddenly started receiving alerts from my XXXX account stating I had derogatory marks on my credit and my credit score fell XXXX points. This happened because SLS reported me as being 120 days past due and also is reporting that the full amount of my mortgage is also due. I called SLS first thing this morning and spoke to multiple people. They are refusing to fix this error until I am current on my account, which wont be until the beginning of XXXX when my repayment plan is completed. As I was writing this I received another alert that they reported the full amount of my mortgage as a past-due balance. They are ruining my credit and I have done everything I agreed to.
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| 11/14/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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To Whom it May Concern : I would like to file a complaint against Specialized Loan Servicing , Inc. ( SLS ). Upon transferring my loan to SLS there have been numerous billing errors, incorrect information reported to the credit reporting agencies, and an unwillingness to correct any errors. Here are some of the numerous errors that effected my account:1 ) Balance Due : My initial statements listed my balance due at {$150000.00}. This was over twice the amount I owed ( $ XXXX ).
2 ) Billing Statement Errors : APR/Per Diem Interest Rate : They incorrectly billed me at over 8 % interest. My rate should have been 4.75 %. I was over charged {$320.00}. They later corrected the interest charges but never removed the overcharges.
3 ) HELOC Billing Rights : Under the terms of my loan, all disputed discepencies must be corrected within 90 days and will not be reported to the credit agencies.
My attorney contacted SLS in writing on XXXX XXXX, 2015, XXXX XXXX, 2015, XXXX XXXX, 2015, and XXXX XXXX, 2015. We also called numerous times to no-avail.
4 ) Harassment/Over Charges : The entire balance was paid in full on XXXX XXXX, 2015. They continue to send me bills and continue to charge me fees. They have already charged me recording and processing fees XXXX ( which I have paid ). They continue to send me bills stating I owe them an additional {$1700.00}.
5 ) Inaccurate information Reported to Credit Agencies : Despite the many errors they reported faulty information to the credit reporting agencies. They never corrected the overcharges. Despite my disputes they reported my account as over 90 days late to the credit agencies ( which was not allowed according to my HELOC agreement ). The account was paid in full in XXXX, yet they refuse to remove it from my credit report. When I call, they have told me that because I have disputed the information, they can not remove the late pay or adjust the inaccurate information.
I can send copies of all of my statements and bills, the letters from my attorney and an XLS spreadsheet of all the errors that I have experienced for your review.
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| 01/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
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In XXXX we were informed that Specialized Loan Servicing LLC was now in charge of our mortgage loan and at this time we made the proper arrangements and send a XX/XX/XXXX payment of {$1800.00}. this payment was for {$1300.00} plus impounds same payment made for the last six months. On XX/XX/XXXX we received a statement informing us that our payment was now {$2100.00} plus impounds totaling {$2600.00}. My wife called on XX/XX/XXXX talked to XXXX and was told that they would look into it. We received a statement dated XX/XX/XXXX stating that we now owed {$4200.00} to bring our payments current. On XX/XX/XXXX I spoke with XXXX and he looked at my loan note and saw the discrepancy in payments and he had XXXX a supervisor contact me and she also looked up the loan note and opened a ticket to look into the discrepancy was promised a call back and never received it. After repeated calls they stated they were looking into it and a target date of completion would be XX/XX/XXXX.
On XX/XX/XXXX we then received a refund of {$350.00} from our property insurance company as Specialized had send them a payment that was not due till XX/XX/XXXX. Shortly after Specialized send us a statement saying that our escrow account was short. I quickly called and complained about their misuse of our impounds and how our payments were wrong. They put in a ticket for that to be fixed also.
We received a new statement dated XX/XX/XXXX that showed we now owed them {$5100.00} to bring account current. I managed to talk to a Supervisor named XXXX and he stated there were now two tickets to investigate problems on our account ticket XXXX XXXX payment discrepancy XXXX and XXXX ( impound XXXX. Reviewed my account history and it still showed the higher payment of {$2100.00} and he further informed me that the payments I have been making were being held in suspense because of underpayment.
It is now XX/XX/XXXX and as of todays call nothing has been done. A resolution to this problem needs to be completed as it is illegal to charge any higher payment than what is in your mortgage note and misuse of impounds
|
| 10/26/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I requested a loan modification since I was furloughed from my employer of 17 years, in XXXX XXXXI remained furloughed up until XX/XX/2020. I was recalled to on-call status and have worked 1 day a week since. I anticipate this to become a hardship to pay my mortgage. Fortunately I had a small saving to save me. That savings is dwindling and I have been trying to be proactive by addressing the matter with my mortgage company. since I have not been late yet or defaulted the mortgage, and supposedly home has a hight LTV, they denied my modification.
My major problem I have with the company is the BPO they charged me {$85.00} to do. After reviewing my copy of the BPO it was apparent it was completed totally wrong. In addition to SLS determining I do not have a qualified hardship, they also concluded I have too high of an LTV to qualify as their list of reasons I was denied. Their BPO they charged me {$85.00} for is wrong by over {$40000.00}. No exaggeration, they used completely inaccurate data. The comparable homes they used to valuate my 1-Story home, they used 2 STORY homes which are significantly different when it comes to valuating.
I feel that its almost a scam to welcome customers and especially desperate customers nowadays due to COVID, willing to spend the {$85.00} to try and see if they can get assistance with their mortgage. Little does anybody know they are deliberately undervaluing homes.
I want them held accountable. I want them to re-evaluate the property thoroughly. It's not about the {$85.00}, its the principle. Or Even if its just a BPO there are plenty of model matches to my home IN my community they could have obtained their data. Had they done their BPO correctly they would have found my LTV to be at least 75 %. They would not be able to use excuse I had too high of a LTV.
I have escalated this complaint about the BPO company to the State of Nevada Department of Business Real Estate Appraisal Division.
I also submitted an appeal to the SLS for their Denail of my Loan Modification.
I have copies of BPO upon your request.
Thank you, XXXX XXXX
|
| 04/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had my mortgage with XXXX for 10 years. They sold my account in XXXX to Specialize Loan Services ( SLS ). I was to begin making my monthly mortgage payment to SLS XXXX XXXX, 2015. I called them to verify the amount was the same and to make my first payment over the phone. They could n't accept my payment because their system was down. A few days later I called back to make the payment and was told they could n't process it because they did n't have the rest of the paperwork from XXXX. They said they were waiting on the terms from them. SLS told me they would call me back to accept the payment. Two days later after not hearing back from them, I called again and left a message for my agent to please all me back. I called XXXX, explained to them the situation and was advised by them that everything was " signed, sealed, and delivered '' in XXXX. XXXX told me SLS has everything from our loan. Three days later after no word back, I called SLS yet AGAIN and insisted I speak with someone that would accept my payment. I was again told they were waiting on the rest of the paperwork from XXXX but assured me I had 60 days from the start of the new service with them to make my first payment. They told me I would n't receive any late fees or negative credit reporting. I told them I still wanted them to accept my payment. They said they would have to put it into a suspense account until the loan was finalized. I gave them my bank account info and authorization to deduct my monthly mortgage payment. Upon my request, they said they would email me what was discussed confirming they had not yet received the paperwork from XXXX, their was a 60 day grace period ( which I do n't want ), and they accepted payment that would be placed into a suspense account. Here we are 2 days later and not only have they not emailed me, they HAVENT DEDUCTED THE MONEY FROM MY ACCOUNT! I am very concerned as we are quickly approaching a new month. Several online reviews warn about SLS not accepting payment and instead wanting to force homeowners into foreclosure. I ca n't comprehend this. Please help!
|
| 11/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law.
I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX credit bureau to validate this account ( A ). It is not permissible to fail to validate this reporting account as unverified information without providing any proof within the time frame specified by law. My credit report includes the following erroneous information that needs to be investigated and delete, as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor SPECIALIZED LOAN SERVI XXXX Date Opened : XX/XX/2018 Balance : {$0.00}
|
| 02/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We refinanced with XXXX in XX/XX/XXXX. As part of our closing, they insisted on paying our property taxes that were due by XX/XX/XXXX. So the title company for XXXX ( XXXX XXXX XXXX ) paid our property taxes at closing ( receipt attached ). Shortly thereafter, our mortgage was sold to Specialized Loan Servicing. Specialized Loan Servicing then sent in a check to pay our property taxes AGAIN. The website shows they issued the check to XXXX XXXX on XX/XX/XXXX for {$4900.00}, which left our escrow account firmly in negative territory. I tried calling them on XX/XX/XXXX when I realized their mistake, but could not get through to the escrow department. It kept disconnecting me. I got a hold of a live person by going to the payment division, and the rep confirmed that the phone lines for escrow were down and to call back another day. He suggested I contact XXXX XXXX in the mean time to see what happened with the payment. I called XXXX XXXX MO XXXX XXXX XXXX, who confirmed that they had indeed received the check from Specialized Loan Servicing, but as the property taxes for our account had already been paid previously on XX/XX/XXXX by XXXX XXXX XXXX, they sent the check back to Specialized Loan Servicing without depositing it in early XXXX. In the mean time, I sent an online message to Specialized Loan Servicing to try to rectify the situation since their phones were supposedly down. All I received was a message to call them. Not helpful. As they have limited hours, I had to take time off work on XX/XX/XXXX to try to get a hold of someone again. Finally did. She said they would " research '' it and to give them XXXX business days, even though it had been at least a week since they likely already received the returned check. It has now been XXXX weeks since my phone call to them and nothing has been done. I am extremely concerned about our money at this point, as their online reviews are awful. We didn't have a choice as our mortgage was sold to them, so it is important that someone is watching over their business practices. They have STOLEN {$4900.00} from our account.
|
| 01/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized Loan Servicing : loan number XXXX. The above named company has assumed my loan since XX/XX/XXXX. They sent me a mortgage bill for {$5800.00} when my previous mortgage was {$1300.00}. However, I was paying {$1500.00} before to XXXX XXXX before my loan got sold to them. When I attempted to make a payment after speaking with them, they would not accept it unless I was going to pay {$5800.00}. I made several attempts to do so and the same response again. When asked about the reason for the increase, I am told it is my escrow shortage. My escrow was always included in my mortgage since I bought my home in XX/XX/XXXX. I have not seen any drastic increase in my home owners insurance or my property tax that would suddenly cause such an increase in my mortgage. In fact I have been receiving tax credits for my property tax since XX/XX/XXXX. There has been a {$770.00} increase in my insurance for just {$2000.00}, but that would certainly not cause such a shortage. I have tried to get answers and no one follows up and give me the information which I am seeking. I do receive letters from their office about delinquency starting from XX/XX/XXXX to present. On XX/XX/XXXX I paid online {$3200.00} to cover the cost of XXXX and XXXX mortgage. Then on XX/XX/XXXX I mailed in a check for {$2900.00} to go towards my escrow account, because that was the amount I got back from my county for the tax credit. On Friday I received a letter from Specialized Loan Servicing ( SLS ) showing that I have an escrow shortage of {$14000.00}. My new mortgage payment will be {$2900.00}. No one has shown me who they paid that escrow to and when and how did that come about. I am on a XXXX income of {$2000.00} from which I pay other bills. There is absolutely no way I will be able to afford that and no way do I want to lose my house that I have invested so much in. I am now XXXX years old and sick. I need investigation into this matter with hopefully a great resolution. I also want to start paying my own taxes and insurance to avoid future confusion. Please help me to resolve this matter.
|
| 11/11/2015 |
No |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Dear CFPB, On XXXX/XXXX/15 Specialized Loan Servicing agents and my designated relationship manager, XXXX ( Teller ID : XXXX ) confirmed SLS made a mistake in processing my final loan modification agreement. The agent also confirmed that my additional payments of ( {$3400.00} ( XX/XX/XXXX-XX/XX/XXXX. 2015 ) since the completion of the trial modification program ( XXXX - XXXX 2015 ) had not been applied and still remain in a suspense account. I was told the issue had been escalated and a supervisor would make sure the system was updated and the agreement enforced. I had contacted SLS on XXXX/XXXX/15 to inform them I had not received the final loan modification documents and did they send to my new address as I had informed them of in XXXX. SLS stated they had sent the documents to my old address on XXXX/XXXX/15 to be returned by XXXX/XXXX/15 and they would resend the documents and retroactively enforce the agreement. SLS sent the documents on XX/XX/2015. I signed and notarized the documents on XX/XX/2015, confirmed SLS received on XX/XX/2015. XXXX Tracking Number : XXXX. When I contacted SLS on XXXX/XXXX/15 for a status update and resolution before I made another payment to sit in a suspense account, SLS transferred me to over XXXX agents and said they could not find any documentation and my final loan modification had been denied and threatened foreclosure. I have been working with SLS during hardships for over three years to resolve the defaulted mortgage payments. SLS denied XXXX distinct offers to purchase the listed home from different buyers in two years via the short sale XXXX process. Then we pursued Deed in Lieu and Loan Modifications, I completed the Trial modification and due to SLS mismanagement, fraudul ; XXXX practices, unethical standards, and poor customer service my final modification is not being processed and causing me extreme stress and continued financial hardship.
I would like this situation to be investigated and resolved immediately, my final loan modification reinstated, and my suspense payments applied to the new modification.
Thanks
|
| 09/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Today XX/XX/XXXX I spoke to 3 different customer resolution reps and I customer service representative from Specialized Loan Servicing. I have tried several times to access my account online and even make payments of {$1000.00} which was my mortgage amount and listed on my statement and 4506T form and I've been blocked out of my account. Previously they said it was because I was behind in payments.Now they are saying its because I'm in bankruptcy. I asked them where was the paperwork from XXXX XXXX XXXX showing the details and terms of the transfer to SLS. No one was able to provide this information as I requested. I also requested the status of my modification request which they also denied sending me. SLS has continued to charge an astronomical escrow and tax amount to my account now totaling XXXX. I have to ask if they are in violation of Section 6 and10 of RESPA. When I was approved for a modification in XX/XX/2017 I was notified at the end of XXXX. I requested a forebearance until XX/XX/2017 because that's when I would begin receiving my retirement income. They insisted on continuing a late notice modification denying payments from there on out. I have appealed denial decisions and SLS still refused to allow me to bring my account current and my monthly income has been sufficient. They in turn increased my payment to {$1000.00}. I was also told previously that my payment was over {$1100.00} or so when upon the transfer from BOA.That is not true it was for {$1000.00}. I was also told by XXXX XXXX XXXX that SLS brought the loan for {$160000.00}. Any terms they are collecting for I question because SLS knew I was in an underwater loan and continued to allowed me to fall behind in payments. The most recent time I called SLS today they took my number out of their system prompting me to reenter it. I have also asked them to supply me with the loan terms that are under XXXX XXXX and XXXX XXXX and all the representatives did was transfer me back and forth between departments barely answering my questions to provide prof they can legally collect money for a loan.
|
| 03/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XXXX through XX/XX/XXXX Specialized Loan Servicing ( SLS ) approved me for COVID-19 Forbearance Plans of which I received assistance from the CFPB in the latter part of XXXX that led to COVID-19 Forbearance Extensions.
With the assistance of the CFPB, SLS approved me for a Trial Period Modification in the amount of {$430.00} for for the months of XXXX, XXXX and XX/XX/XXXX. All Trial Period Payments were made on time and as a result ; SLS approved me for a Permanent Modification in the amount of {$420.00} of which SLS scheduled the first Permanent Modification Payment to be withdrawn from my Checking Account on XX/XX/XXXX ( the {$420.00} payment posted on XX/XX/XXXX as SLS Confirmation Number : XXXX ).
On XX/XX/XXXX, I received a Credit Report Alert that my XXXX XXXX decreased by XXXX Points. Upon review of my Credit Report ; SLS reported on XX/XX/XXXX that my SLS Account was 120 Days Late in the amount of {$3900.00} with the Date of Last payment listed as XX/XX/XXXX.
On XX/XX/XXXX, I made multiple telephone calls to SLS in an attempt to speak to someone that could correct the negative credit reporting that SLS placed in my Credit File/Credit Report. The SLS System repeatedly informed me that their Telephone Representatives were receiving large volumes of calls, that they were experiencing technical issues and to try calling back in 30 minutes while they resolved the issues. Each time I called back I was unable to speak to a Representative and was given the same message to call back in 30 minutes.
After not being able to get through to SLS Representatives by telephone ; I sent a message to the SLS Online Message Center describing the negative credit reporting that SLS placed on my Credit Report/Credit File, but have not received a response from SLS. My SLS Account is not delinquent, and is not 120 Days Late as SLS has reported in my Credit Report/Credit File. I am currently in a Permanent Modification Status with SLS and have not been late in making any of my Trial Period Modification and Permanent Modification Payments.
Sincerely, XXXX XXXX XXXX
|
| 05/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I'm contacting you in regards to my mortgage company. My mortgage company put forced home insurance on my account which I never approved or authorized or signed for. They are trying to bill me for about 3 months for having a lapse in coverage and they tell me that it will only cover if my four walls fall down, which I've never heard of a insurance company not covering more. The amount that they are charging is almost how much I pay for home insurance in one year. They sent me a bill on XX/XX/2019 for {$1000.00}. I contacted them and told them that that was way more then it should be. They said that they couldn't credit or waive any amount and wouldn't work with me or speak with me anymore about working with my account. I then sent in my XX/XX/2019 payment for {$1000.00} and they never applied my payment to my account. I contacted them and asked them why and they said that I hadn't paid the amount that they had billed extra for the home insurance and since they didn't get the whole amount that they wouldn't be able to apply the {$1000.00} to my XX/XX/2019 payment. Now it's XX/XX/2019 and I contacted them again and they said since they hadn't received the whole amount that they are charging for the XX/XX/2019 bill that they are going to report it to the credit bureau as late. They are basically holding my payment as ransom and refuse to apply my payment to my XX/XX/2019 bill. Not only that, but when I send in my XX/XX/2019 payment for this month of {$1000.00}, they will apply whatever they want to the XX/XX/2019 bill and they deduct that amount from the XX/XX/2019 payment, then my whole XX/XX/2019 payment will not be applied and then they will wind up marking that as late also and holding that payment ransom also, even though the bill will be on time. Then I will keep being late on my account, having it reported to my credit, and them taking whatever they want out of my money to supposedly apply it to the home insurance, but I really believe that they are scamming me out of my money and want to have them investigated and reported and for this to be taken off.
|
| 03/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We have a home mortgage with Specialized Loan Servicing on our primary residence that they maintain an escrow account for. Every year that Specialized Loan Servicing ( shortened to SLS ) has handled our mortgage there have been accounting errors that have resulted in expensive shortfalls or sometimes surplus in the account. I have audited the account and every single year there has been an incorrect balance as follows XXXX see supporting documents for statements XXXX : XX/XX/XXXX Shortage in escrow account asked to pay {$1500.00} XX/XX/XXXX Overage in escrow account refunded {$460.00} XX/XX/XXXX Shortage in escrow account asked to pay {$380.00} XX/XX/XXXX Shortage in escrow account asked to pay {$36.00} XX/XX/XXXX Shortage in escrow account asked to pay {$4300.00} The current year shortage is more than 3 times our monthly mortgage payment. When looking at their escrow balance estimate their estimated payment to insurance was {$1500.00} when a balance of {$4300.00} was paid out. This shows that the unchanged values from the year prior were again off by almost 3x the necessary value.
These accounting estimates are wildly inaccurate and as the homeowner I am expected to foot the bill for their failure to properly account for 2 things that are easily summed. Annual homeowners insurance premium is provided by the insurer and the county tax is paid in arrears so over a year notice is provided if there are changes made. At this point I am being asked to pay the difference in their accounting error due to their negligence. This needs to be resolved and a proper estimate in the escrow account needs to be made. When I attempted to contact SLS in regards to this issue there were no agents available and the call was disconnected. There was a recording playing to try again in 30 minutes which is not an acceptable alternative given no ability to leave a voicemail or email provided. I did also use their customer portal to submit a ticket to have them contact me regarding this issue, but my concern is that they will continue to erroneously calculate the escrow account.
|
| 06/17/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
HELOC monthly loan payment adjusted from {$130.00} to {$440.00} in XXXX 2016. We were experiencing excessive obligations/household expenses prior to the payment increase which caused delinquency, but the SLS payment increase made the situation even worse. I submitted an assistance package to SLS explaining the situation including supporting documentation. After it appeared the modification request was in process additional documentation was requested and provided ( same day ). Over a two week period I attempted to reach my single point of contact on at least XXXX occasions with the only option being to request a callback. Once I spoke with the contact ( XXXX-5 times ) it was unclear what was still required. It only stated " Hardship Verification '' and my single point of contact had no idea what was needed. She was never able to advise or follow up to let me know what the underwriters were looking for. I called today ( XXXX ) and was able to access another SLS employee ( first time I was ever able to reach a human when calling ). Was on hold for XXXX30 minutes while she tried to confirm. Finally she advised the increased HELOC payment was not sufficient to justify a modification or other form of assistance. I offered to send in billing statements of all my other obligations to show/prove the excessive obligations but the SLS employee advised " that wo n't work because your already said the increased SLS payment was the hardship & per your loan agreement the payment adjustment itself is not a hardship. '' It is becoming painfully obvious SLS is a predatory lender who has no intention of providing assistance, including loan modification, for a distressed consumer. I am going to submit billing statements of my current obligations as a last ditch attempt to beg for a modification. We are currently XXXX60 days past due and approaching foreclosure status ( at 60 days they have typically sent a foreclosure threat letter ). We feel that if the payments were closer to the original amount, or even slightly higher, we could regain our financial footing. Please help.
|
| 09/03/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This complaint is against Specialized Loan Servicing, SLS, this is what is going on : We have paid this debt in full, and have actually overpaid them at this time. They continue to send us letters stating that we owe more money, even outrageous amounts of money that we never even owed. They will not settle the debt or close our accounts, we have made all payments, and I will show a breakdown of all payments below.
If you look up Specialized Loan Servicing on XXXX, and on the XXXX XXXX XXXX, you will find many complaints against them that are the same as ours.
We have all of our bank statements, and the statements from SLS, that show what our debt was, and what we have paid. We have paid them in full, the total starting balance of the debt was, {$39000.00}. XXXX made two large payments to them after they began threatening to foreclose on our home. This has been going on since last XXXX XXXX.
Here is a breakdown of the debt and the payments we have made : ( I will also attach documents to prove this ) Original date - XX/XX/XXXX - amount owed to SLS - {$39000.00} First payment - XX/XX/XXXX - amount payed - {$17000.00} Second payment - XX/XX/XXXX - amount payed - {$7000.00} Third payment - XX/XX/XXXX - amount payed - {$1200.00} Fourth payment - XX/XX/XXXX - amount payed - {$660.00} Fifth payment - XX/XX/XXXX - amount payed - {$660.00} Sixth payment - XX/XX/XXXX - amount payed - {$5000.00} Seventh payment - XX/XX/XXXX - amount payed - {$9100.00} Eighth payment - XX/XX/XXXX - amount payed - {$200.00} Ninth payment - XX/XX/XXXX - amount payed - {$510.00} Tenth payment - XX/XX/XXXX - amount payed - {$85.00} Eleventh payment - XX/XX/XXXX - amount payed - {$56.00} So, when you add up all of our payments - we have now paid Specialized Loan Servicing - {$42000.00} - more than the debt originally owed.
Please see the attached documents below, from our bank - XXXX XXXX XXXX - and from the XXXX and of course SLS.
Thank you for your help with this matter. Please contact me if you have any questions or need more information.
Sincerely, XXXX XXXX XXXX XXXX
|
| 03/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have received a 45 day notice of foreclosure form SLS. According to SLS, I have missed payments. SLS has not been sending me monthly statements. I was under the impression that my mortgage was being paid on time every month. SLS tells me that because of Chapter XXXX bankruptcy they have not been sending me any correspondences regarding my account. If this is the reason then why add late payments and Corporate Recovery Advance fees and a 45 day notice of foreclosure.
Last year, my mortgage was transferred form XXXX XXXX to SLS. My very first payment had been applied to someone else 's account. I find this out after SLS sent me a 45 day notice of foreclosure and having to prove to them that I had paid the bill.
My current situation is that I have been sent another 45 day notice of foreclosure. I have been paying {$850.00} every month on time. After calling SLS concerning this, I have talked to several different customer service representatives. One of them tells me that the account has been delinquent since XX/XX/XXXX because escrow went up, another one tells me that the account has been delinquent since XX/XX/XXXX because the escrow was short. Either way late fees have been accumulated nobody is able to tell me when the late fees started or how much the late fees are and why I was not notified of any of this. I believe this is a predatory practice. SLS has not sent me any correspondences regarding escrow or monthly payments. They wait until the account is so far passed due that I can't afford to pay it so that they can take my house. This seems to me to be a predatory practice. After all this time, they never let me know that the bill was late and that they were tackling on late fees and corporate recovery advances fees. If they had been sending out the statements and making me aware of what was going on with my account ; my account would be current as of today. According to SLS, my monthly payment is {$900.00} that is only a {$45.00} increase. It is a devastating to me that SLS is trying to force me into foreclosure with their predatory practices.
|
| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Timeline:XXXXXXXX We receive a statement from Specialized Loan Serving requesting an additional {$630.00} for our escrow account. Investigating why this amount is so much we looked at our insurance and taxes which both went up.Increase in insurance = {$270.00} Increase in taxes = {$170.00} {$270.00} + {$170.00} = {$440.00} We agree with the loan serving company that these amounts have increased.However, {$630.00} - {$440.00} = {$180.00}.
When we asked why and where the additional {$180.00} is coming from, we get no answers, other than : that is what our records show and our escrow account needs {$870.00} at all times.
Currently our escrow account on our XX/XX/XXXX statement posts that our escrow balance is {$1100.00}. When we ask why do you need more of our money in our escrow account when the current balance is {$1100.00}, allow get is : that is what our records show and our escrow account needs {$870.00} at all times.
In addition, our statement from XX/XX/XXXX states that the loan service did not make any payments to our escrow account for the months of XXXX - XXXX, XXXX, XXXX, XXXX or XXXX. When we ask why they were negligent in placing money into escrow for those months, we get no answers other than : that is what our records show and our escrow account needs {$870.00} at all times.
Specialized Loan Serving contacts from XX/XX/XXXX to XX/XX/XXXX : XX/XX/XXXX XXXX asked for new documentation, never received it XX/XX/XXXX XXXX asked for new documentation, never received it XX/XX/XXXX XXXX for new documentation, got an email, same information with no changes XX/XX/XXXX XXXX XX/XX/XXXX XXXX The response from all these contacts is the same : we get no answers other than : that is what our records show and our escrow account needs {$870.00} at all times.
Note on XX/XX/XXXX when we asked to talk to the next supervisor, XXXX refused to transfer us to any other supervisors or representatives.
We would like to know why the Loan serving company wants more escrow money?
We would like to know where the additional {$180.00} is coming from on their end?
|
| 03/21/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
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My mortgage was with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for almost ten years it was sold in XXXX XXXX to SLS Specialized Loan Servicing. While it was being sold I was in the process of a modification with XXXX. The modification was due to my interest rate going up from a previous modification set up. I was current on payments. I then started the process with SLS who from the start was a hassle. They sent out the forms and I submitted everything as they ask I was set up on trial payment {$50.00} less than my actual payments. The rep had asked that I still make the total current payment during trail which I did. The rep set up all the payments over the phone that day. The first payment in XXXX XXXX was denied by my credit union because it was not recognized, the same day I went back in and made the payments. This is all noted on my bank statements I will be attaching the statements showing all payments were made as asked. But they have my credit report showing 39 days late. I do not want this modification any more I do n't trust this company and they were trying to get me to agree to a XXXX balloon payment. Before I said I do n't want this modification I was asking them to correct the way my payments where being applied. I have reached out and did everything they have asked. The XXXX original reps I spoke to agreed with me payments were being applied incorrectly due to some code on my account. I just want my credit reporting correct and know what I owe to continue you mortgage they way it was. I 'll pay the difference and move on. I regret all of this wish my mortgage was never sold. My next payment to be paid is on the XXXX for the amount the rep set up this payment was to go towards my last trail payment for XXXX XXXX. I do n't know what to do next this has put me at serious health risk with my XXXX. I just need some direction on how to get this fixed. I do not want to refinance at this time I qualify for help and was just reaching out. They also sent me over a recast that I 'm unsure of when I contacted SLS they were unaware of it. Please help
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| 05/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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Dear Sir or Madam, We are very disturbed due to the COVID epidemic. And based on the Public information floating in various media, we decided to take all possible protections as recommended by the various Authorities and Experts.
On the Mortage side, we were curious to explore the precautions.
We tried to contact the Mortgage company SLS directly on phone to get full information. However on their website, it was clearly said that they are experiencing a very high volume of inquiries, so the only way to contact them in Via Email.
The details of the Mortage Company are : Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX So we contacted via Email, sometimes in XX/XX/2020.
And we continued making regular mortgage payments in XXXX, XXXX in time, and would continue doing so in the future, as per the contract.
However, we were shocked to get an ALERT in the second week of XX/XX/2020, from our XXXX XXXX XXXX, that SLS has made public notings/comments on the Credit Reports.
We have never defaulted on our payments and have always made payments to them in time.
We immediately contacted them for the reasons for the notings as we never took any assistance and have been paying in time.
They responded that " someone '' would get back to us in 7 to 10 days, and did not offer any explanations or clarifications for those Public Notings on our account We find this behavior inappropriate and we are being unnecessary being given a hard time by them.
We have NEVER missed a payment and all payments have been made in the right amount and time to date. We will continue making payments on time.
We therefore request removal of the comments as they are causing us massive distress in these times, and we are being needlessly targeted, despite fulfilling all the terms. We are NOT taking any assistance from them, for paying our Mortage loan.
Please freely contact us for any information/clarification. We shall be happy to provide the same promptly.
Thanking you and looking forward to your help.
Sincerely Shocked and Disturbed Mortgage Holder.
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| 05/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of XXXX, I closed on a mortgage that was serviced by Specialized Loan Servicing ( SLS ). At the closing of the loan, I paid {$6000.00} from my own funds towards property taxes. This is clearly recorded on the HUD, and I have the receipts from the county tax office showing the payment was taken from my funds and mailed out by the title company. I also paid {$1300.00} to set up escrow with the servicer SLS.
A year later SLS sent me a escrow analysis claiming they had paid the XX/XX/XXXX property taxes from escrow and that I now owed them {$4600.00}. I spent 8 months writing letters and making phone calls trying to get them to correct this mistake. I sent them the HUD statement, receipts from the tax office, wrote letters detailing their mistake. Finally, they made an adjustment to my escrow in XXXX of XXXX. Around that time, they refunded some of the money they had collected towards escrow and told me to wait until the new analysis. They also reduced my payments from a higher amount, which I was forced to pay to not foreclose.
In XXXX of XXXX, I received a 1098 not showing the correct amount of property taxes paid. I called and asked them to fix it. Even though the representative acknowledged the mistake, she said she couldnt fix it. I put the correct amounts on my tax forms and inquired with the IRS about what to do in these situations. IRS rep told me SLS is required to fix and provide a correct 1098, but, to this day, they havent. Then, SLS sent me another escrow analysis, still with totally incorrect numbers that were not fixed. Instead of going back and fixing the error from the beginning, they just put a random amount as credit towards escrow. I called and request that they go back and do the works so the numbers represent the actual payments. The representative pretty much laughed at me and said they wouldnt do this. All I am requesting is a correct escrow statement representing the real payments and not some patched together statement with made up numbers. Also, it would be great if they could give me a correct 1098 for XXXX.
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| 10/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I waited to file this complaint. On XX/XX/2022, I was told by the mortgage company, Specialized Loan Servicing, that an escrow refund check had been mailed on XX/XX/XXXX. It is XX/XX/XXXX and I still have not received a check in the mail. Please read on : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I held a mortgage ( # XXXX ) with Specialized Loan Services for a condo ( XXXX XXXX XXXX, XXXX, XXXX ) and sold the condo unit in XX/XX/2022. As seller, I signed on XX/XX/2022 and the loan closed on the XXXX of XXXX when the buyer signed.
My understanding from speaking to a compliance officer at a local mortgage company is that according to Regulation X, Specialized had 30 days to mail proceeds to me from escrow and any other remaining balances to my favor from the transaction. I followed up XXXX XXXX XXXX XXXX XXXX on numerous occasions and was told that a refund check had been mailed.
I never received a check. As I never received a check for the {$1900.00} owed to me, Specialized " supposedly '' stopped payment on the original refund check, stating that they were going to reissue the check. I was told at the end of XXXX that the check had indeed been reissued. It was not. My next all in mid XXXX clarified that I have been given " incorrect information ''. I have been getting the run around from XXXX, having at least 8 phone calls with Specialized, being passed between various offices and representatives, each time being told a different thing. I was requesting a check be reissued immediately and overnighted by way of a method with tracking. The last conversation I had was with a representative on XX/XX/XXXX. In that conversation, I was told that a check had been mailed on XXXX XXXX by way of snail mail. I told Specialized that I did not believe them and that I was filing a complaint with the CFPB because they were far out of compliance with Regulation X which stipulated that they pay me proceeds within 4 weeks of loan closing. I'm asking that this complaint be logged and corrective action taken.
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| 07/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/19Called Specialized Loan Servicing regarding my escrow/tax account. I called to inform them that I disputed my taxes and I won my dispute and that my tax amount was significantly changed. In addition I explained that the new analysis that I received in the mail on XX/XX/19 from the mortgage company showing that my escrow account is short due to increase in taxes. I explained that per XXXX County Tax Appraisal District that the new analysis would be sent out at the end of XX/XX/XXXX or sometime in XX/XX/2019. The customer service representative whom I was speaking to was unable to assist me therefore she transferred to the tax department in which I spoke with a different rep who stated that my credit score would be impacted and late fees would be added to my account if I did not pay the extra $ 200+ /monthly increase starting XX/XX/2019. I re-explained the above to this rep as well as advised her that I was just notified of the change onXX/XX/19. The rep stated I am not sure why it took so long for you to receive he notification because it was completed in XX/XX/2019. I asked to speak with a manager named XXXX ID # XXXX as I was trying to explain the above she cut me off and said true you will receive late fees and your credit score will be impacted. I asked if there was someone else for me to speak with another manager who was over her and she stated that there was no one else for me to speak with. I asked who her manager or reporting supervisor was and she stated XXXX I asked if I could speak with him she said no. Then I asked to XXXX for a telephone number and an address for the Consumer Hotline for complaints for Specialized Loan Servicing she kept saying how can I help you how can I help you. Then she I have to place you on hold, she left me on hold for over 10 mins and gives me the same telephone number that I called her on and the PO Box address from my billing statement. She begin to verbally attack me during the call and I finally had a enough and told her that she needed to obtain better customer service skills and hung up.
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| 12/08/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Incorrect information on your report
- Account status incorrect
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Web |
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I received a letter from XXXX saying that my loan was being transferred to Specialized Loan Servicing, LLC ( SLS ) around XX/XX/XXXX. After not hearing from SLS around the first week of XX/XX/XXXX I decided to contact them. I asked them for a welcome package and a billing statement so that I can make a payment. I was informed that both would be sent out within 3-5 business days. After receiving nothing for another 2 weeks I contacted them again and requested information regarding my loan. I still received nothing after a week so I contacted them again and asked for a supervisor. I was informed that a welcome package should arrive soon and I was informed that my mortgage was under investigation because the terms of the loan did n't match up to what they had on file. I had a promotional interest rate of 1 % with XXXX and SLS had my interest rate at 4.75 %. I contacted SLS again in XX/XX/XXXX because I still had not received any information regarding my loan or the terms of my loan. I spoke with a supervisor, XXXX, who informed me that I would not be receiving a statement because I did n't have a payment due until the year XX/XX/XXXX because I was paying far in advance. She stated that it 's not unlawful to not send out a statement if there was no payment due even though interest is accruing. She also assured me that the interest rate that I had from XXXX would carry over. After speaking with her for about 40 minutes with no resolution I decided to just refinance my loan so that I would n't have to deal with SLS at all. I contacted XXXX XXXX on XX/XX/XXXX for refinance and we began the process. On XX/XX/XXXX SLS sent me a welcome letter via email. On XX/XX/XXXX, SLS sent my first statement. I have since closed with XXXX XXXX so I 'm not involved with SLS any longer. Another issue that I have is that SLS did n't report any of my loan transfer to the credit bureau so it looks like a long good standing account with XXXX was closed which dropped my credit score significantly. To date, SLS still has not reported my account with the credit bureau.
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| 07/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On the XXXX of XX/XX/XXXX I checked to see if my property taxes had been paid. They had not. Since I was about to receive a penalty for property taxes not being paid on time I paid these taxes ( {$2300.00} ) through my bank account.
My mortgage is supposed to include the payment of my property taxes, which specialized loan services failed to ensure went through. They state that there payment was sent on XX/XX/XXXX. But this was not indicated when I first contacted them in XXXX of XXXX.
After multiple months of being told the item was being looked into the company finally received the portion that was to be paid through my mortgage from the state of Oklahoma.
I have made multiple calls to confirm that the reimbursed amount would be sent to me upon receipt. Now that the money has been received it was posted to my escrow account on ( XX/XX/XXXX ).
This money should never have gone to SLS and should have been sent to me as I am currently out both the payments for taxes associated with my mortgage ( {$2300.00} ) and the same amount taken from my bank account, which never should have been necessary.
I am now being told that an escrow analysis will be conducted and I'll be sent the current overage. This is not what was agreed upon over the phone during the first couple months of phone calls.
All that I am requesting is that they return my double payment amount ( {$2300.00} ) to me. I have been out this money for approaching 7 months. They never should have had access to my portion of the taxes and have essentially pocketed my payment with the plan to pay me whatever portion remains after an escrow analysis. I am requesting the full payment ( {$2300.00} ) as the money I paid from my bank account never should have been needed or involved.
The refund should have been sent directly to me and not to specialized loan services. My complaint stems from the amount of time it has taken to resolve the issue ( past 6 months into the year ) along with them only trying to return a small portion of the funds, which I have now paid twice to me.
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| 02/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Hello The company who is involved is Specialized Loan Services I spoke with an associate back in XX/XX/XXXX XXXX XXXX XXXX ID XXXX ) and they told me that they will correct my credit report since I was under the law CARE act ( forbearance ).
I m trying to contact over the phone, but is very difficult to reach an associate, I dedicated more than 1 months of this and finally I get a response from another associate back in XX/XX/XXXX, her name was XXXX and she told me that I need to open a new investigation about the error on my credit reports of late payments and wait for other 30 days ( until XX/XX/XXXX XXXX and after that credit report would be update, that they will correct all the error of all missed payment or default payment on my credit report ( for both borrower XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ( wife ) ) because I was in forbearance under the CARE law ( covid 19 ) and also in modification process, apparently someone press the wrong button and send all the payments that was part of the forberance and they marked like default on my credit report, so they will take care of this but they prefer to do it after the modification process was done ( XX/XX/XXXX XXXX.
Until today XX/XX/XXXX they never call me or send me email with a new status, I try to reach them by email and phone and they never respond ( last week XX/XX/XXXX I finally reach someone from credit dpt and they told me that they will send an letter by mail, with the decision, but nothing happen yet and I still have all the derogatory on my credit report ). I never miss a payment on my mortgage and the only time that happens was under the protection of the law CARE act ( forbearance ).
I need answers from this mortgage service company, since I have all those defaults on my credit, I m loosing other business opportunities and to do other type of deals in my personal life and is not fair that because their mistakes, I also stop to receive other considerations from creditors. My credit need to be fix as soon as possible, so please help me with this situation.
Thanks
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| 02/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The NCDOT took part of our property through eminent domain sometime in XX/XX/XXXX. We had not reached a financial agreement so they deposited their initial offer of {$55000.00} into an account at the Clerk of Supreme Court in XXXX county NC.
We have tried to get our money from the Court but have been unable to do so because our Mortgage lender ( Specialized Loan Services, " MERS '' ) will not release the funds. They claim to only want {$13000.00} of the money but we have not been able to get them to sign the paperwork needed to make this happen. They are charging me their attorney fees XX/XX/XXXX, {$140.00} of which we paid with our XXXX payment. Then they charged me again {$160.00} in XX/XX/XXXX for attorney fees. This I have not paid.
We would like this money to pay off this lender but it seems to not be feasible. We have been paying interest on this {$55000.00} for almost 2 years and we should not have had to.
We hired an attorney to represent us with the DOT on XX/XX/XXXX. He has been the one trying to get MERS to settle but has been unable to have any headway. This is his last e-mail to us.
Date : XX/XX/XXXX at XXXX XXXX EST Subject : RE : DOT v : This email is in response to you recent phone calls and emails. I understand your frustration with not being able to get the deposit. This is a lender issue. Specifically a MERS issue. Neither DOT nor I created this problem. So, yes, as I have said before, you can go pay off the loan currently being serviced by MERS and that may indeed be the quickest and easiest way to get the deposit from the Clerk of Superior Court. Once you pay them off and they cancel the Deed of Trust then the entire deposit will be payable to you. If you do this please let me know and get a letter of satisfaction from them. In the meantime I am working with DOT to get the judgment signed by MERS. I will need to get your signature to the consent judgment in the near future and will let you know when to come by and sign it.
Attorney and Certified Superior Court Mediator PO Box XXXX XXXX Telephone Facsimile
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| 02/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Complaint regarding a refund from Mortgage company : Hello, my name is XXXX XXXX My address : XXXX XXXX XXXX, XXXX, CA XXXX.
My Phone number is XXXX.
purpose of this letter is to file a complaint citing violations of " Consumer Fair collection practices ACT '', Fraud and misrepresentation '' against SLS Mortgage company ( Specialized loan servicing LLC ).
Details of the case : I have filed this case in California with the Department of Financial Protection and Innovation but was instructed by them to file my case in Nevada because my house that i paid the mortgage for is located in Nevada. Address : XXXX XXXX XXXX, XXXX XXXX, Nevada, XXXX.
My mortgage loan in full with my mortgage company Specialized Loan Servicing, LLC.
A refund from my escrow account for the the amount of {$2000.00} was supposed to be refunded to me from my mortgage company Specialized Loan Servicing, LLC. since XX/XX/XXXX.
I have called SLS numerous times and spent hours on the phone the last 5 months talking to mortgage representatives and managers at SLS ( Specialized Loan Servicing, LLC. ), however, without any results and my requests were always denied to send my refund of {$2000.00} with a tracking delivery and without success. I have never received my refund since XX/XX/XXXX till the present day of XXXX, XXXX, XXXX.
My refund of {$2000.00} was never received. It was supposed to be sent on XXXX XX/XX/XXXX. As of the date of this letter, I have not receive a refund as of XX/XX/XXXX.
I would like to file a complaint about this mortgage company and their frivolous practices and manipulation of consumers.
I am asking for full refund for the amount of {$2000.00} plus 10 % interest on the funds that were held and kept unlawful in the collection company 's account.
The company name is : Specialized loan servicing LLC.
Their ADDRESS : XXXX XXXX XXXX, XXXX, CO XXXX Amount of Refund : {$2000.00} number : The mortgage company phone number : XXXX The mortgage company fax number : XXXX Please help! Thank you, XXXX XXXX ( XXXX ). and my loan number is XXXX.
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| 08/13/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Older American, Servicemember |
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In XX/XX/XXXX we obtained a 2nd mortgage with XXXX XXXX XXXX when we purchased our home. Several years later this mortgage was sold to XXXX. In XX/XX/XXXX we filed for Chapter XXXX bankruptcy. We stopped paying on this 2nd shortly after and never received any further notification from XXXX. This no longer shows on our credit report.
In XX/XX/XXXX we decided to refinance our 1st mortgage. This was dragging out a bit, and in XX/XX/XXXX we were told we would have to clear the 2nd mortgage that showed up on our Title Report. We were shocked by this and tried to find XXXX, but they no longer existed. One small piece of paper that I found somehow linked XXXX to XXXX XXXX , who currently holds our 1st. I contacted XXXX, who told me on XX/XX/XXXX that this loan had been sold to SLS and they gave me a contact number. I contacted SLS on XX/XX/XXXX by phone and spoke with a representative who told me this loan had been archived in their system, but if I faxed my request for information, along with a copy of the title report they would work with me on how I could remove this lien. She said to expect it to take a few days for this to be done.
Later the same day, I faxed my request, along with a copy of the title report, to SLS. A week and two days later ( XX/XX/XXXX ), I called again and talked to a XXXX who said nothing had been done on it and she couldn't see a request. It was still archived. She suggested that I re-send my request and that I should hear back within 5 days. I re-faxed and also emailed my request on XX/XX/XXXX. I got a read-receipt from my email.
In the meantime, I'm having to communicate all of this with our potential new mortgage company.
On XX/XX/XXXX, I still had heard nothing, so I called again and talked to both a XXXX and a XXXX, who were both appalled that nothing had been done. They said they emailed the proper department and that I should receive a phone call from someone later that day. They both implied that I should have received a response within 5 days.
Today is XX/XX/XXXX, we still have heard NOTHING.
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| 06/27/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
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Web |
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On XX/XX/XXXX, I was informed that XXXX XXXX XXXX XXXX will have ownership of an unjustified debt that they claim I owe them. They never furnished me any documents from the original lender and assignees of the history and proof that they can collect on time-barred debt under the PA Statue of Limitations and FDCPA. I forwarded a debt validation within the 30 day period and both companies failed to respond within the time frame allowed under the Fair Debt Collection Practices Act. To date, I never contacted nor authorized XXXX XXXX XXXX XXXX nor Specialized Loan Servicing to pursue and force me into foreclosure when they can not fully, accurately, verify the debt in detail and all of the history of the alleged debt accusation. They have informed me via letter that thy are going to proceed with foreclosure actions should I not pay the entire amount owed within 15 days..normally a consumer under the FDCPA is given 30 days. This is another violation. In conclusion I never received a copy of the judgment against me.
XXXX XXXX XXXX XXXX XXXX XXXX is an assignee who can not produce any information referencing collecting on time-barred debt in PA nor furnishing documentation giving them authorization from the original creditor ( XXXX XXXX ) that they are the note holder and authorized to collect on a debt that was charged off. XXXX, XXXX XXXX, Specialized Loan Servicing , XXXX XXXX XXXX XXXX, XXXX has violated FDCPA by not responding to my debt validation letter within 30 days under the FDCPA and The Law Firm ( while ignoring my concerns addressing the FDCPA ) contuie to forward me letters stated that I must pay an inflated debt with 15 days being XX/XX/XXXX or they will proceed to foreclose. From my understanding of the FDCPA a consumer is given 30 days notice. Secondly, the letter from the Law Firm is confusing and misleading by stating information referencing foreclosure.
Please note others who are complaining about being forced into foreclosure with any remedy to justify a debt that was charged off. Please view : XXXX XXXX XXXX
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| 10/12/2018 |
Yes |
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Web |
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I recently paid off my Mortgage Account with Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX, XXXX, CO XXXX. My Account Number XXXX.
I received a refund back from Specialized Loan Servicing for the amount of {$2300.00} regarding Escrow Account. The check was made to XXXX XXXX XXXX and XXXX XXXX.
My husband and I recently divorced on XX/XX/2018. XXXX XXXX XXXX moved out of state to Washington and I mailed him the check to sign over to me since I made all payments on the loan and the house is legally in my name only. I took the endorsed check to my bank XXXX XXXX and they had told me that they could not accept the check without XXXX XXXX XXXX being present. I explained to the bank the reason he signed it was that he was out of state. They stated because the check was made out to XXXX XXXX XXXX " and '' XXXX XXXX that both parties needed to be present and to ask the issuing bank to make the check out to XXXX XXXX XXXX, XXXX XXXX and they would be able to cash the check.
I contacted SLS on XX/XX/2018 via email per their request it needed to be done in writing ( see attachment ). I called and spoke to Floor Supervisor XXXX on XX/XX/2018 who stated he would place the request to the Refund/Credit department and to call back on XX/XX/2018. I called back XX/XX/2018 and was told XXXX was out of the office. I called back on XX/XX/2018 and was told XXXX was busy on the floor and would call me back. I called back on XX/XX/2018 XXXX said that XXXX was on a phone call and I stated that I would hold after 10 mins XXXX came back on the phone and said XXXX was training and would call me back at the end of business day. I never received a call. I'm holding onto a check {$2300.00} that will no longer be valid.
I'm requesting a new check to be issued by SLS for the amount of {$2300.00} made payable to XXXX XXXX XXXX, XXXX XXXX ( without the " and '' ) so I can present it to my bank to be deposited into my account.
Please assist me with my request.
Thank you in advance for your prompt attention to this matter.
XXXX XXXX, XXXX XXXX
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| 10/07/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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Specialized Loan Servicing took over my loan from XXXX XXXX XXXX in XX/XX/XXXX. I made my XX/XX/XXXX monthly loan payment to XXXX XXXX XXXX before I was aware of the transfer and began paying Specialized Loan Servicing in XX/XX/XXXX and have paid them every month on time from XX/XX/XXXX through XX/XX/XXXX.
My first payment to SLS in XX/XX/XXXX was apparently applied to XX/XX/XXXX and they have considered me behind on my mortgage ever since. I received a delinquent notice from them in XX/XX/XXXX as a result and learned that my credit had been negatively impacted and called in to dispute that on XX/XX/XXXX. During that call I provided proof of my payment to XXXX XXXX XXXX in XX/XX/XXXX. I was led to believe that the issue would be corrected. Over the past two months I have spoken with nearly a dozen of their customer service and consumer escalations reps during 10 calls and have provided them once again with proof of my payment to XXXX XXXX XXXX in XX/XX/XXXX and proof of my payments to SLS from XX/XX/XXXX through XX/XX/XXXX. Nearly all of their reps clearly understood the mistake and claimed to submit cash correction tickets and credit department correction cases on my behalf. On XX/XX/XXXX, I was told that because the payment correction is more than 90 days old it can not be corrected. Because of their mistake and misapplication of my payment, I have had late fees assessed and had multiple delinquent payment occurrences added to my credit report that they are claiming to be unable and unwilling to correct. The amount that they claim is past due amounts to only {$300.00} or so yet they are severely impacting my credit. This is the worst company I have ever interacted with and there is no way that they should be permitted to service loans. Their support staff is friendly, but none of them are able to actually do anything, talk with anyone that can do anything or connect me to anyone that can do anything and it takes an inordinate amount of time just to speak with someone. Please help make them accountable for their mistake.
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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COMPLAINT ID XXXX SUBMITTED ON XX/XX/2019 PRODUCT Mortgage ISSUE Trouble during payment process Dear CFPB, I am still having issues with my loan servicer Specialized loan servicing. This company has yet to assist me with resolving this issue.
I have made 3 mortgage payments since XX/XX/19.
Payments : XX/XX/19 - Payment {$2500.00} along with {$290.00} in unapplied funds which would have covered my XXXX mortgage payment XX/XX/19- Payment of {$2700.00} was made and is sitting in unapplied funds which should have covered my XXXX payment.
XX/XX/19 - Payment of {$2700.00} was returned to my bank by specialized loan Servicing. This payment if accepted would have paid XX/XX/2019 bringing my account current for XX/XX/2019.
XX/XX/19- Payment was made again in the amount of {$2700.00} and extracted from my account XX/XX/19. This payment brings my account current for XX/XX/2019.
This company Specialized loan Servicing has yet to apply any of these 3 payments to my account to bring my account current. They payments are sitting tied up a ( suspense ) status. I have called over 8 times trying to address this matter and i have not received resolution. My account still reflects a payment due for XX/XX/19. I have made 3 mortgage payments to bring my account current none of which have been applied.
THIS IS CAUSING LOTS OF STRESS!!! My mortgage appears to be behind 4 months and it is not. This could cause me to lose my home. My current payment for XX/XX/2019 is now due. So far this company continues to accept my payments and refuses to apply my payments to my account. Every time I call I am being told payments are not applied due to a loan modification which I NEVER ASKED THEM FOR AND DO NOT WANT. I keep telling them I do not want their loan modification because I do not trust these people and do not feel they have the Home owners best interest at heart.
I would like this matter resolved ASAP and for this company to be addressed. Specialized loan servicing continues to put the status of my home in jeopardy and I am paying my mortgage.
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| 03/29/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
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|
Web |
Servicemember |
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It is with great sadness that I submit this complaint toward SLS. We have fallen behind in our mortgage payments due a change in our income. My husband is a XXXX veteran who just completed XXXX years of service. Due to this we 've had a significant change in income. For a few months he was unemployed only receving XXXX and I XXXX XXXX for XXXX, XXXX and XXXX. My husband is currently employed as of XXXX of 2014 with the XXXX and has applied and will be receiving his veterans XXXX. We have made several attempts to get a modification and have hit brick wall after brick wall. First they said they did n't have all documents so I faxed them again then received a denial. I faxed in an appeal and letter of intent now mind you the first denial took weeks and weeks but when I sent in the next fax I was told it takes 24 to 48 hours to have the documents uploaded however at that time when I called I was told it was denied for all options they received them XXXX day and denied all options the next. I thought that was crazy. I was told I can send in another appeal which I did. After reviewing my documents I was told they see the increase and will review but then after not hearing from them I called and was told it was denied because we have exceeded the amounts of modification based on their guidelines. I sent a letter stating that we should not be penalized for the previous modification because it was part of the XXXX. This week I called again and spoke with another rep, I 've never ever talked to whomever was my assigned person because he or she was never available and if a message was left call was never returned. The rep that I spoke with this week said a denial letter was sent, but I have not received it that states the reason for the denial and that there is no other options available but short sale under HAFA or foreclosure. I 'm at my wits end about the whole ordeal. I am afraid of the affect this will have on my husband as he has XXXX and the stress of the possibility of losing our home. I 'm praying for resolution in this issue.
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| 03/31/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I 'm a consumer with a very serious mortgage problem. I 'll try to explain the best I can. I bought my primary residence in California back in XXXX of XXXX through an Interest only, XXXX/XXXX/XXXX Adjustable Rate Mortgage loan granted by the extinct XXXX XXXX XXXX, now acquired by XXXX XXXX XXXX. At that time I was working in XXXX XXXX and could afford that type of loan until the market crashed and I was out of the market and immerse in debts.
Then I started working for a local Loan Modification Office and with that office I could get an initial modification of my XXXX note. Everything was running smoothly with my mortgage payment until the California Senate Bill 94, XXXX XXXX, XXXX, that force that company I was working for, to close door which left me without income again. I do not have to say, I was behind in my mortgage for several months, for a XXXX time, and looking for jobs for several months, until a got hire as a XXXX in a Mortgage company.
Soon, XXXX XXXX XXXX transfer services to Specialized Loan Servicing LLC who is the institutions that holds the Note on my primary home. Though, I have not clear who the owner of my Note is : either, XXXX XXXX XXXX or XXXX XXXX. Nevertheless, I have been trying a new Modification with the Servicer I just mentioned FOR TWO YEARS and this Servicer keeps requesting the same docs for months, and telling me my case is in review every time I call and talked to the several Relationship Managers I have had so far, and my debt is growing every month and hard to repay without a plan. In the meantime, I received a NOD at XXXX/XXXX/XXXX, the time is running out and I have come to believe the Servicer is leading me to believe it is " considering '' my request in good faith, when in reality it is marching through the foreclosure process, as you can see, very quickly! Then, I 'll be " turned down '' for that loan modification just before the foreclosure sale. Please, help me to find an answer before it 's too late for me and my family. I have sent a package to SLS AGAIN! Thank you very much!
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| 10/06/2020 |
Yes |
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Web |
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My mortgage loan was sold from XXXX XXXX to Specialized Loan Services in XX/XX/2020. The loan information generated with this new mortgage company, Specialized Loan Services, is not correct. Their loan has me listed as a co-borrower, and it has listed as the main borrower a person I am not related to, and is not part of my loan in any way. Moreover, it has the wrong address listed for mailing important mortgage-related documents, meaning that sensitive information about my loan is being mailed to an address that the company has no authorization in which to mail said documents.
I have attempted to work with Specialized Loan Services on three separate occasions, since learning of this issue. This encompasses two phone calls and an email to their customer service. All attempts at resolution were met with a runaround approach. Complaints were escalated to other departments with no follow through, or just no response. Their customer service prompt to even begin speaking with a rep is in excess of 4 minutes of options and dialing in that ultimately result in requests for callbacks that can go in excess of hours or days to return. Once a representative is on the phone, there are no extensions in which to call back or check on requests. This makes it unreasonably burdensome to continue a fruitful conversation with SLS, and is telling of their inability to appropriately manage their accounts.
Right now my loan is technically in the hands of a person that is not the actual loan holder, and my sensitive mail is going to an address not mine. I am extremely distressed by the damage this can wrought. I am requesting immediate assistance from CFPB in working with XXXX XXXX and Specialized Loan Services to coordinate what went wrong and how it can be resolved immediately and with no additional interruption to my life than has already been.
I am also requesting a regulatory investigation by CFPB to determine what laws, regulations, or otherwise good faith practices have been neglected or broken by SLS in the servicing of this loan.
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| 06/27/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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Foreclosure occurred while a active loan modification was in effect. Specialized Loan Servicing LLC failed to comply with civil code XXXX. The California Homeowners bill of rights states:Restriction on dual track foreclosure: Mortgage servicers are restricted from advancing the foreclosure process if the homeowner is working on securing a loan modification. When a homeowner completes an application for a loan modification, the foreclosure process is essentially paused until the complete application has been fully reviewed. And my modification was not fully reviewed at the time of the sale. The Homeowner Bill of Rights banned the dual-tracking of foreclosures. This means loan servicers must make a decision to grant or deny a XXXX lien loan modification application before starting or continuing the foreclosure process. Even if the lender denies the loan modification, it still cannot foreclose until any applicable appeals period has expired (this is generally XXXX days from the date of the written denial). See attachments for proof. Homeowners are guaranteed a single point of contact as they navigate the system and try to keep their homes - a person or team at the bank who knows the facts of their case, has their paperwork and can get them a decision about their application for a loan modification. I had always left message to my single point of contact XXXX but never got a call back, I had always needed to talk to any customer service. Homeowners Have the Right to Sue for Violations Homeowners may sue the lender or servicer for violations of the California Homeowner Bill of Rights. Potential relief includes: injunctive relief, such as a halt to the foreclosure sale (if the foreclosure sale hasn't happened yet), or actual economic damages if the foreclosure sale has already occurred. In addition, if the court finds that the violation was intentional, reckless, or resulted from willful misconduct by a loan servicer or lender, the court may award the borrower the greater of treble actual damages or statutory damages of $XXXX.
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| 03/22/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I received a letter from Specialized Loan Servicing that they have cancelled my home insurance policy because I have no proof to show them evidence that I updated my insurance. I have called Specialized Loan Servicing since the XXXX of XX/XX/2022 and talked to their agent regarding that I have an updated proof of my home insurance that I got from XXXX Umbrella insurance that has been effective since the XXXX to XXXX. I have been told by different agents that they have received my updated policy and different agents told me they havent on their data base system. I have been transferred several times by an escrow department and waited for over an hour for an agent to reach me back. An agent told to email my updated policy insurance to XXXX or go to : XXXX. I have been sending them documents every week and keep checking on the status if SLS department received my updated policy. Unfortunately, no response. I have been ignored for weeks. I have been checking my emails and no reply back from them for weeks. I decided to write the XXXX XXXX XXXX XXXX, The Federal Trade Commission & the Consumer Financial Protection Bureau for not being lacked not replying back to me and being transferred to different departments that they can not answer my question. Different agents said they got my updated insurance policy and some agents said they havent. I dont know who is telling the truth to me, but it frustrates me that I got the mail today that they cancelled my policy and noted : Return Insurance Refund I have taken a photo of this paperwork that I received from them in mail. I am a U.S. Veteran, a business owner, a XXXXXXXX XXXX XXXX from the XXXX XXXX XXXX XXXX, and a XXXX XXXX Degree holder. I Have never been humiliated by this Specialized Loan Servicing for not helping me out when I emailed them several times on my XXXX Umbrella Home Insurance. Please investigate on the agents who took my call and please investigate why they cancelled my home insurance policy when its already been updated through my military insurance. Thank you.
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| 04/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XX/XX/XXXX my home and property was seriously damaged by Hurricane Sandy. All my savings went into repairs and I lost income due to all the time needed to handle the mess. My, then, mortgage company, XXXX XXXX finally granted me a modification in XX/XX/XXXX but they increased my term to 40 years. I was not happy but I accepted it to just move on.
In XX/XX/XXXX, XXXX XXXX sold my 40 year loan to SLS ( Specialized Loan Servicing ). On the first statement from SLS they requested {$400.00} over the original mortgage amount within days. When I contacted them to ask questions they told me I had to pay for escrow. ( In the past any escrow funds have always been charged with options being either lump sum or 12 monthly installments added to the mortgage. ) SLS said I must pay it ALL and the only option to make the deadline was a XXXX XXXX payment. They did not accept any other electronic forms of payment.
Upon further research I found that XXXX XXXX can prove the funds were sent but not that they were received and many many people had complained that SLS was not posting the funds to their loans. Despite many conversations with the company they refused to offer any other options and I was unsure how to proceed.
Experiencing how they deal with their customers was scaring me quite a bit, so I contacted a colleague whom works for a Law Firm that specializes in these sorts of situations. He helped me craft a complaint to the NY XXXX XXXX Court for breaching the original mortgage.
For many months SLS repeatedly claims that they are unaware of the lawsuit even though I have the docs stamped by the court and they filed for a dismissal. They refuse to discuss any of it.
Finally, in lieu of continuing on the legal front I hoped to obtain a realistic modification with hopefully a reduction in years/interest. A few weeks ago I submitted all the docs for modification and on XX/XX/XXXX SLS sent a letter denying me any assistance.
Please assist me in obtaining a qualified rep with SLS to discuss all the above mentioned matters.
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| 02/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I called CMC funding and spoke to XXXX. I told him I want to pay XXXX bi weekly starting XX/XX/XXXX. He said he got it all set up and informed me some months will be 3 payments such as that month due to being bi-weekly. Firstly he messed up the amount XXXX. I went to get tax information XX/XX/XXXX and noticed it gave me a notice of possible late payment. I looked at my last months statement and it had a late fee of XXXX for XX/XX/XXXX even though I paidXXXX on a XXXX mortgage. I called and spoke to XXXX on XX/XX/XXXX. I expressed that this was not ok to charge me late fees due to their structure and option of paying every 2 weeks. I also told her that they need to waive the XXXX and since my payment payed the late fee instead of principal, they need to reinstate that amount back to when it was charged and recalculate the amount owed and interest charged to me due to the XXXX not being applied. She refused. She also said to change the payment amount she would not need to charge me all of XX/XX/XXXX AND XX/XX/XXXX to " pay ahead ''. I should not have to " pay ahead '' if the point of paying more now is to not pay on that interest over the months. Paying Bi-Weekly should also have the same affect. They have predatory lending practices by offering a biweekly payment option but if you take it you have to pay months ahead and if you don't you are charged late fees which only furthers THEIR BENEFIT of charging me interest on all those amounts. Interest on the money not paid due to it going to their late fees and also interest I pay because I'm paying " ahead '' but it counting toward the months in the future and not principal now.
They are saying I have to pay XXXX today XX/XX/XXXX so that I can be far enough ahead to pay XXXX starting XX/XX/XXXX and biweekly there after. She said that the XXXX is the BASE amount but then I am paying more base amount in each biweekly payment thereafter. They gave me no other options, take it or leave it.
you can get a copy of both the calls and my statements to prove out what I am saying
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| 12/12/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The issue is with my 2nd Mortgage for {$45000.00}, I took it out back in XXXX with XXXX XXXX Diversified Mortgage Services, acquired in XXXX by XXXX XXXX XXXX XXXX XXXX XXXX.
The Lien with XXXX was never Discharged and Released by the Servicing Lender.
XXXX sold the Mortgage to Specialized Loan Servicing ( SLS ) the same day of the closing, but nothing was ever filed at that time, even though they become the servicing lender throughout the years.
I was granted a Discharge Notice ; XXXX/XXXX/XXXX which was sent to SLS thru the filing of my bankruptcy.
Recently this year, I reached out to XXXX and they said that they no longer owned this mortgage and that I must go back to who serviced the loan. I remember I made payments to SLS. So, I did a little research thru MERS and found the MIN and looked it up, it was active under SLS. I reached out to SLS several times, but the persons I made contact with passed it on internally and would not give me any answers or info to who I should be speaking with about solving this. They just ignore my emails and its impossible to get anyone on the phone to call me back.Not communicating leads me to believe this is a great big mess and that no one wants to deal with it!
To recap ; the only 2nd Mortgage Lien was originally filed against my property by XXXX XXXX in XXXX, later they got acquired by XXXX in XXXX. Keep in mind, the 2nd mortgage was sold off to SLS by the day of the closing in XXXX, but never filed at the county court house back then. SLS became the servicing lender between XXXX and XXXX. At that point the mortgage was discharged and SLS did receive notice. Under MERS it is active with SLS, but the Lien with XXXX is still on record and not discharged. I would think maybe the Title Insurance Company ; XXXX XXXX would play a role in this as well, but I am not getting anywhere with anyone.
This house is all I have even though its underwater. It provides a decent roof over my head, while I care for my elderly father and raise my XXXX children. I need some real help here.
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| 07/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX of 2020 I requested a Mortgage Forbearance for my loan being serviced by Specialized Loan Servicing. I was approved for the forbearance for XXXX, XXXX and XXXX. Per the conversation I had with the customer service rep, I was to go online at the end of XXXX and request and extension to the forbearance if was needed.
On XX/XX/XXXX I requested at forbearance extension.
On XX/XX/XXXX I received a letter saying that my request made on the phone on XX/XX/XXXX for a loan modification was approved and my missed payments for XXXX and XXXX would be added to the end of my loan. I NEVER REQUESTED A LOAN MODIFICATION LET ALONE APPROVED ONE.
I have since called Specialized Loan Servicing every week asking for them to reverse the loan modification and process the extension.
Every time I called they acknowledged that I never made the request for a modification, that this " was very odd '' and they would escalate to their supervisor.
After the forth time my call was no longer being answered by SLS, but was now being forwarded to Bankruptcy Specialists because my loan was now in default. EVEN THOUGH MY ORIGINAL FORBEARANCE AGREEMENT INCLUDED XXXX.
Additionally I have now requested my original loan forbearance agreement 3 times. Each time they promise that it's being sent by mail and I have never received it. What are they hiding?
After my 7th call, now speaking with Bankruptcy specialists I was finally told that the investors in my loan were not accepting additional forbearance extensions.
Today, XX/XX/XXXX I was told that my loan 's investors were XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX. I attempted to call XXXX XXXX XXXX, but they had no record of my loan. I could not find any contact information for XXXX XXXX XXXX XXXX to contact them.
I feel this is explicit Mortgage Fraud. I never agreed or requested a Loan Modification and I certainly would not have agreed to anything that would have taken me out of forbearance a month early. I believe they are trying to make me default on the loan purposely.
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| 11/17/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello, I am in the process of trying to refinance my Mortgage. I was informed by the new lender on Friday, XX/XX/2020 that Specialized Loan Servicing was reporting me in Forbearance.
I have never been in Forbearance / deferment. In XX/XX/2020 I did inquire about deferring payments but was told that the deferred payments would not be added to the end of the loan and I would have to requalify if I could not pay the payments that were deferred plus current payment. If I didn't qualify at that time I could sell my home. I did let SLS know at that time that selling my home was not an option therefore I continued to make my mortgage payments on time. I called XXXX on Mon, XX/XX/2020 asking why they were reporting me as forbearance I was told that my zip code is flagged as being affect by the wildfires. I explain I'm no where near the wildfires. I asked how can I be in forbearance if I have made all my payments on time and haven't signed forbearance docs? I asked them to send me a letter via email stating that they have reported me incorrectly and I have never been in forbearance. I finally received the email after several calls stating that I have asked to be taken off of forbearance. The letter did not state that they reported incorrectly. The new lender will not approve my loan because the letter is stating I was in forbearance at one time. I called back and was told that someone will call me back and that a letter saying they made a mistake cant be sent via email. I called back today and when I put my info in the recording says they are close. Its like my number has been blocked. I will attached my Payment History and the Letter/Email I received from them. I explained that I needed the revised letter emailed to me ASAP so I want miss a financial opportunity. Please let me know if you need a more info. I was also told that an other client had asked for a letter via email stating they were reported in Forbearance in error. I asked how many people credit was affect with their erroneous reporting?
Thanks in advance.
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| 02/17/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
Servicemember |
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XX/XX/XXXX I got a Home Equity line of credit from XXXX XXXX XXXXXXXX. The monthly payments were automatically being withdrawn from account. Therefore I was never late nor has I ever missed a payment. Unfortunately I lost my full time employment XX/XX/XXXX. On XX/XX/XXXX I filed XXXX XXXX and was given a monthly payment plan by court ordered Trustee. At that point the XXXX XXXX XXXX automatic payments stopped XX/XX/XXXX. XX/XX/XXXX I completed the repayment plans and got a successful discharge. The XXXX XXXX XXXXXXXX account was included in the payment plan. Immediately after I got my XXXX XXXX discharge I started receiving numerous notices of payments request from Specializes Loan Services LLC. I had no idea who they were because I had never done business with them. I later learned that XXXX XXXX XXXX gave or sold them my account after my discharge. Specializes Loan Services LLC has been demanding full payment from XXXX which those payments had been going to my trustee per the Court Order. Now Specialized Loan Services LLC have totally destroyed my credit by reporting to all the major credit bureaus that Im has 34 late payments on my mortgage. My actual primary mortgage is with XXXX XXXX XXXX XXXX which Ive never been late or missed a payment. These actions taken by SLS is now jeopardizing my Top Secret Clearance which Ive had for over 30 years which jeopardizes my meaningful employment capabilities. Ive tried everything to get this matter resolved but SLS operates like an aggressive debt collector demanding {$25000.00} from me. In XXXX I filed XXXX XXXX to help get myself back to financial stability. SLS has now unjustly risk my chances of decent employment and or cash out refinancing. Ive attached 3 documents which verifies what I have outlined in this report. Both XXXX XXXX XXXXXXXX and Specialized loan services are reporting the same account to the credit bureaus. I find it hard to believe that this is a legal action. Right now I dont have the funds to hire an attorney to address these critical matters.
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| 06/08/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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TO XX/XX/XXXX TEXAS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TEXAS XXXX ( FAX XXXX COMPLAINT REGARDING SPECIALISED LOAN SERVICING FOR INCORRECT PAYMENT COLLECTIONS REGARDING A SECOND MORTGAGE ACCOUNT XXXX The above named SLS charged off a second mortgage account in XXXX reported it to all reporting ( XXXX, XXXX and XXXX ) credit bureaus as charged off Collections However since XXXX SLS has been collecting a charge off account as an active account plus charging additional fees to a charge off mortgage account. This has adversely affected our credit scores due to the derogatory reporting.
XX/XX/XXXX we pursued to refinance our primary mortgage that is when it was brought to our attention to explain a write off charge as reported by SLS organization. FYI we monitor our credits reports yet SLSs this incorrect reporting was not visible to from all 3 reporting ( XXXX, XXXX and XXXX ) company.
XXXX XXXX, We contacted SLS via phone XXXX to raise concern on the incorrect reporting. Customer Care Representative Mentioned an internal review with the collections department will performed and provide reason why a charge off account was still billed as active account From XXXX till XXXX {$9500.00} plus additional late fees XX/XX/XXXX Contacted SLS on status update Customer Care Representative. mentioned that on XX/XX/XXXX the issue was corrected however no supporting evidence was provided as SLS does not provide any follow up documentations XX/XX/XXXX SLS due to incorrect reporting and unresponsive process from SLS still has not resolved the incorrect reporting of a charge off account affecting the interest rates on new loan and the refinance mortgage process Request that SLS refund all charges from XX/XX/XXXX to XX/XX/XXXX for incorrect payments taken from us, update all credit bureaus with correct status of account plus the XXXX XXXX XXXX and provide written proof of corrections I look forward to your reply and cooperation to resolve this matter as requested.
Sincerely
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| 11/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Older American |
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XX/XX/2020, Specialized Loan Servicing, " SLS '', conducted a review of my application submitted for a loan modification and was approved.
To accept the offer, my initial trial payment of {$390.00} with a date of XX/XX/2020, must be received no later than XX/XX/2020.
Payment was made on XX/XX/2020 and credited to the account on XX/XX/2020.
The period in between XX/XX/2020, scheduled payment date and the offer experation date of XX/XX/2020, is their grace period to allow me to opt in.
Permanent Modification start date was to be XX/XX/2020.
Second trial payment of {$390.00} paid on XX/XX/2020 and credited to account on XX/XX/2020. Third and final payment was made {$390.00} and credited on XX/XX/2020.
I submitted ( 2 ) signed copies of my modification agreement, and SLS had signed the modification agreement and my mortgage was to be permanently modified and my name put on the account. I provided all information and documents thru a few lawyers for 2 1/2 years.
My mother has been dead for 8 years! I have not missed nor have I been late on payments since her death. I still reside in this old house. I am paying over {$1200.00} a year for homeowner 's incsurance that I can not use because my bank will not cash checks made out to THE ESTATE OF. There is NO estate. My mother died broke.
I could have received a discount on my homeowner 's insurance with my security cameras but they said I don't have credit. I needed another internet service provider and had to pay a sizable deposit because they said I don't have credit. The bullet holes that are in my windows are still there because I can't get the check cashed to replace the broken windows. The plumbing problems are destroying my wood floors. I hope I don't fall thru, I'm already XXXX! I should have credit but SLS continues to give the credit to my dead mother. They don't get their money from my dead mother, they get it from me straight out of my bank account every month! All I have done is continue to pay for what my mother left. Why am I being punished????
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| 12/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX 2017 Recently my mortgage was transferred from XXXX XXXX to Specialized Loan Servicing ( SLS ). At the same time I have been refinancing my house with another lender. The following things have happened over the last month as my new lender has tried to payoff SLS : -No information available about loan details when I initially called to talk about details, escrow, etc. Data from XXXX XXXX loan had not been updated in SLS system yet.
-Personal account info is not available online due to their online system having " being down ''. I continue to not be able to get details on my loan unless I call.
-SLS claims to have paid my property taxes from my escrow, but payment has not been received by my county.
-Due to non-payment of property tax, my county has assessed me a penalty. I should n't be responsible for this.
-My new lender sent in the payoff amount SLS gave them, but SLS claims the amount was less than the payoff.
-SLS eventually dispersed a property tax payment, but for some reason made a DOUBLE payment out of my loan balance, which is the reason they are claiming my lender is short on the payoff amount. The amount short on payoff is exactly the same amount of my property taxes. My property tax payment is XXXX. But they paid XXXX.
It seems that there is no accountability by SLS to me as a consumer. I had to argue with customer service telling them that they keep changing the payoff amount from the original quote. The lady told me that I had to pay the largest amount. I kept asking her why the payoff keeps getting higher. She could n't tell me until she looked closer at my account and discovered that SLS had accidentally made a DOUBLE property tax payment.
I am absolutely upset with this company. My hands are tied because I ca n't access my online account to look at any details. They are keeping me in the dark! They keep increasing my payoff amount to my new lender, because they accidentally made a double payment. This is preventing my lender from paying off the account. I am being held XXXX!!
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| 06/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been a homeowner since XXXX. I dealt with several financial institutions and I have never seen any of them including XXXX XXXX that transferred my mortgage account to Specialized Loan Servicing ( SLS ), adopt the escrow calculation methods adopted by SLS. I am certain that many are loosing their homes due to such practices.
My loan was initially modified in XXXX by XXXX XXXX to allow me to maintain my home. The monthly payment was around {$2300.00} then. Since SLS took over, it has been catastrophic due to their ambiguous escrow calculation methods. SLS has been servicing my mortgage for less than two ( 2 ) years and my payment has increased to more than {$600.00} with an unchanged property tax amount. For example : The escrow analysis reveals, XXXX XXXX XXXX Pin + interest {$1700.00} {$1700.00} {$1700.00} Escrow Payment {$57000.00} {$590.00} {$1000.00} ( double ) Shortage amount {$93.00} {$270.00} {$110.00} Annual Escrow paid {$3900.00} {$8000.00} {$10000.00} Annual Escrow Paid out {$2600.00} {$7100.00} {$7400.00} Current Payment {$2300.00} {$2500.00} {$2900.00} Why the increase of the escrow amounts if the property tax or the property insurance has not changed? Why the increase of the escrow amounts if the shortage is being collected as well? I was told by other lenders that if the shortage is paid in full, there will be no increase in the monthly payment, unless there is a change in County Tax or property insurance. It has not been the case here.
The escrow analysis of XXXX was conducted based on {$13000.00}, {$5700.00} X 2 + the property insurance amount. They have indicated that they paid out {$5700.00} in XXXX and XX/XX/XXXX for property tax, and when I contacted the county, I was provided with a proof of only {$5700.00} received in XXXX. They had no records for XX/XX/XXXX payment. I have to emphasize that my annual property tax cost was {$5700.00}.
I contacted SLS last in XXXX and discussed the issue with a Representation on XX/XX/XXXX, that was not able to identify the discrepancies.
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| 01/11/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I filed for Chapter XXXX Bankruptcy in XXXX in XXXX. I have been consistently making my Trustee payments. XXXX XXXX XXXX HELOC was included in this bankruptcy. In XX/XX/XXXX I received a letter from XXXX XXXX XXXX stating they will no longer service my loan. The new servicer will be Specialized Loan Servicing, LLC. I never received any information from Specialized Loan Servicing regarding my account, monthly payment amount, and how to submit payments. I attempted to set up an online account with Specialized Loan Servicing ( SLS ) and was prevented from doing so. I called SLS and spoke to XXXX and he told me to pay {$830.00}. I called my attorneys office ( XXXX XXXX and spoke to his legal assistant XXXX to inform her that XXXX has not provided me with any account number nor any written documentation regarding my loan. My attorney contacted XXXX and XXXX wanted me to pay {$4000.00} to start a payment plan. I told my attorney that I only have {$3000.00}. I sent a personal check to XXXX for {$3000.00} and XXXX sent the check back to me. Around this time I noticed XXXX charged off approximately {$80000.00} onto my credit report. Again, I contacted XXXX at my attorneys office to let her know XXXX did not accept my XXXX payment and has now put the full balance owed on my credit report. XXXX told me she will contact XXXX. I told XXXX that I will not make any payments unless XXXX pulls the loan back from my credit report and provide access to a monthly statement. On XX/XX/XXXX I received a formal Creditors Certification Of Default from SSLs attorney XXXX XXXX XXXX, XXXX, XXXX, Fl and sent to the US Bankruptcy Court Chapter XXXX, Case No. XXXX. XXXX is proceeding to foreclose on my property without even giving me a chance to pay. XXXX also never introduced themselves to me by lette, nor did XXXX provide a payment plan as they should have since this is an active Chapter XXXX bankruptcy. XXXX was also making it difficult to make payments because they only wanted me to use Money Orders or Certified Cashier Check.
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| 08/06/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX Specialized Loan Servicing, or SLS filed a Lien on my property without my consent. The issue is, I am not even aware of any debt or bill for the past 14 years from my original lender, and there is no collection or payment activity on the debt SLS is claiming I owe them. There is no communication or letter from my original lender transferring any loan to SLS.
It is possible that my original lender must have granted forbearance, forgiveness, or write-off on the debt due to the market crash in XXXX and XXXX which prompted the modification of my loan in XXXX.
However, SLS has sent numerous statements with inconsistent history on the payment of the debt they are claiming I owe them. They have also provided an inconsistent history of the original lender 's address and phone number.
I have asked SLS for their proof of debt which they feel I am obligated to make any payments to them as they have never loaned me any money nor have I made any binding contractual agreement with SLS that makes me an obligated party to make any payment to them.
Recently SLS has threatened foreclosure action on my property and demanded that I pay {$46000.00} ( Forty-six thousand dollars ) in bulk otherwise my property will be foreclosed. I find this outrageous and I am requesting your assistance in stopping SLS from continuing to harass me.
I am a senior citizen, a retiree, and a long-time resident of the state of Maryland, and I pay my bill. My mortgage payments are current and never late. That shows if this debt is genuine and was made known to me XXXX years ago it would have been paid off by now.
Issues : 1. SLS-appointed trustees on the Deeds of my property without my consent.
2. Irregular mortgage notes and dates without my consent.
3. Inconsistencies in communication regarding the debt they are claiming I owe them.
4. No contractual or binding agreement between me and SLS that makes me an obligated borrower.
5. SLS has caused me mental anguish and financial hardship and I can not afford to pay them.
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| 05/29/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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I bought a home in XX/XX/XXXX. I filed bankruptcy & it was discharged XXXX of XXXX. I reaffirmed my first mortgage. I was completely unaware I had to reaffirm my 2nd mortgage as well. Fast forward to XXXX I refinanced with Obama 's " making homes affordable program '' 2nd mortgage never came up. Fast forward fall of XXXX I go to refinance my house & find I owe {$140000.00} on that second mortgage with SLS ( Specialized Loan Services ). The original company of my 2nd mortgage was XXXX then XXXX XXXX both went bankrupt in the crash so I know SLS bought my loan for pennies on the dollar. Since it was wrapped up in bankruptcy it was I was never notified, I am a XXXX XXXX XXXX it did not come up on preliminary title searches etc .... I had ZERO clue for 10yrs that loan was in place & accruing penalties/interest ( penalties/interest to the tune of {$75000.00} give or take ).
I was DISTRAUGHT! I called SLS, submitted paperwork to settle the penalty amount, submitted paperwork to set up a payment plan to pay the full amount etc .... No one at SLS would work with me. Their stance was I owed the full {$140000.00} & I could make " voluntary payments '' but they reserved the right to foreclose. I immediately stared making my normal {$630.00} mortgage payment XX/XX/XXXX & my only option was to sell. I was FORCED to sell my home of 12yrs & pay SLS the full amount, I listed my home immediately to avoid potential foreclosure by SLS. I had no other option to protect me, my family & my elderly parents who lived with me. We closed on our beloved home in XX/XX/XXXX only b/c SLS would not work with us & the risk was to great.
I also remember a call from someone ( SLS/ maybe XXXX ) to pay this loan off for {$4000.00} in XXXX but I thought it was a scam b/c of the bankruptcy/crash of the market. So SLS bought this debt for nothing!
How can SLS force me to sell, make me pay $ XXXX in interest & penalties that accrued over 10yrs without me even knowing any of this was going on. No contact, no letters, no calls etc ... ..
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I was forced out of my company due to a permanent XXXX. They were not able to accommodate my physical condition and I was let go after 26 years as I still need XXXX more XXXX and I have no more time I can use to get those done let alone that I most likely will not meet physical weight lifting requirements with the recommended back fusion and second XXXX XXXX.
I asked XXXX if there was a way to do a loan modification to our mortgage since my income was significantly reduced and the Customer Service representative advised us to go late on our payments so we can work the modification process which we did. They denied our first request and I submitted for a second request with updated information which was also denied. They want us to liquidate our home and we want to stay and keep our home. Now they want us to make up the late payments and although I was able to pay the oldest balance ( I did this twice in good faith ), we are not able to bring the account current. We were just asking for a modification to help lower our interest rate and payment. Every little bit helps with our budget. They won't even help with a forbearance which was given to other customers during Covid. We tried to keep our payments current during Covid but I had XXXX XXXX with XXXX stints of XXXX, which was delayed by Covid, and they won't accommodate us with that either saying that the investors are no longer offering that assistance. My disappointment here is that I tried in good faith to work a process with a legitimate issue and they won't help us. We are stuck trying to bring the account current when they advised us to go late in the first place. I tried my best to be proactive and provide them the needed documents and responded right away each time they asked for more information. A friend who is a mortgage broker suggested I submit a complaint to you regarding my experience. I'm hopeful for a positive resolution but I've heard of millions of people across this country were getting assistance but I'm not able to get any help.
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| 07/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing continue sending me notices encouraging me to contact them to discuss possible loss mitigation options.
Document #! dated XX/XX/2019.
Although SLS says that they are not sending me foreclosure notices, this letter is the first of many notices to follow that will include foreclosure notices.
I am not delinquent in payments. I surmise that because SLS has a carrier to pick up their mail because payments are sent to a XXXX XXXX number XXXX, mail is late posting.
My scheduled payments are timely, however when you have a carrier delivering mail it may be late receiving.
I want SLS to put all my correct information in their main frame. Neither department knows what the other department is doing. I have response letters dated XX/XX/2019, from XXXX # XXXX, XX/XX/2019 from XXXX # XXXX, XX/XX/2019 from XXXX # XXXX, then a letter of mortgage delinquent notice dated XX/XX/2019.
I tried to call XXXX and XXXX at XXXX giving their ID numbers and was told that their was no such person in the company.
Loss mitigation, escrow, loan servicer, LPI, hazard insurance, mortgage loan, analysis, foreclosure sale, customer care support, and any and all other service departments needs to get into each and every main frame and correct my account information.
From each and every correspondent they maintain that I never sent the ( elephant in the room ) declaration page XXXX proof of insurance. Which is a bold faced lie because I sent the same document of proof to you and to them several times throughout this process. Even the 3rd party XXXX sent the document. I sent payment XX/XX/2019 {$770.00}, XX/XX/2019 {$770.00}, then received a letter from SLS about a reduction adjusted to my account for the month of XXXX.
If I'm behind as SLS maintains why did I only have to pay {$400.00} for my XXXX ( money dated XX/XX/2019 {$450.00} ) payment? SLS also sent me a refund check.
I'm demanding that SLS correct every departments main frame as it relates to account # XXXX.
Sincerely yours, XXXX XXXX XXXX
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| 03/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This company increased my monthly payments by more than double by adding an escrow without my consent. When I reached out to them by mail on XXXX XX/XX/XXXX as to how such a mistake could have happened, they sent me a letter dated XXXX XXXX that says that they do not see a mistake an explained that they had paid a property tax bill on my behalf, again without my consent or knowledge. That letter also says that the payments I have made, which include the XXXX XXXX XXXX I have been paying since the inception of this loan in XXXX, but not the escrow add-on, are being held in " suspense, '' which I take to mean they are accepting the payments but just holding the money instead of applying it to my loan balance. The same day ( XXXX XXXX ) I received this letter, I also received another letter from them dated XXXX XXXX that threatens me with foreclosure unless I pay them a large sum of money XXXX days from that XX/XX/XXXX date. If they do not receive that payment by XXXX XXXX ( which at this point is basically impossible even if I thought it was a valid thing to do ), the letter says they " may '' commence foreclosure.
In response to their XXXX XXXX letter, I also sent them another letter on XXXX XXXX disputing their determination that there was not an error in increasing my payments. I explained to them that the tax payments they say they made on my behalf were not correct, and provided them with documentation showing that I paid my property taxes in full and on time during the interval in question. ( This documentation was also provided to the tax collector on XXXX XXXX. ) I have not received a response to this letter yet.
I also sent the loan servicing company another letter on XXXX XXXX to reiterate that i am disputing the amount they say I owe and asking for the contact information of the actual mortgage holder. I sent this additional letter because there seem to be XXXX XXXX XXXX boxes involved and I wanted to be sure that both parts of this company understand that I am disputing their claims.
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| 03/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have sent a payoff to my account in the amount of {$10000.00} to this company to payoff my loan. The payments came in two separate payments in which was taken out of the two different bank accounts overnight. SLS had it in their possession the next day. They would not apply the amount to my account. They placed it in unapplied funds for several days. I called on three separate occasions, on XX/XX/2021 I was told they will hold my funds for 30 days to make sure the funds will not be insufficient and it will be applied to the loan in 30 days because I did not send payoff in certified funds. I called again on XX/XX/2021, because the unapplied funds disappeared on my account, the rep I spoke to was named XXXX, he stated the funds are still there showing in unapplied funds, he said he will applied one of the payments in the amount of {$5800.00} to the account and apply to the principle and the other payment of {$4500.00} he will send back to the account it came out of because it needs to be sent in certified funds. He said this process will reflect on my account within 3 days. I waited and no change. I then called on XX/XX/2021 and spoke to XXXX, who advised me the unapplied funds are still sitting there and he will apply both payments on the account towards the principle, he advise it will take 5 business days for this to go through. None of the reps could provide a reference number nor documentation to what they are stating they were doing to my account. No changes have been made. I called again today XX/XX/2021, spoke to XXXX she now states the funds are being sent back to the accounts they were drafted from and it will now take 14 days for this process to be complete. She advise they are holding the funds. I am trying to pay this loan off and they will not apply my money that was sent to them. SLS have lied to me every time I have called to inquire on why my funds are sitting there in unapplied funds. I have advised them I will be contacting CFCB regarding this issue they were not concerned.
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| 06/14/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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Violation of California civil code section 2923.7 by SLS by refusing home owners to talk to single point of contact.
SLS has established a single point of contact name XXXX XXXX ID XXXX on XX/XX/2023. I made two attempts to talk to a single point of contact, both has been denied. I was explained XXXX was not in the office and they had no idea when she will return. I request take message sent for single point of contact to call. This has not been done as well because a single point has not contacted me. After my message was taken, I was informed there no guarantee single point will contact me and when she will contact me. law. One of the reps gave me Hud phone stating she is supposed to provide under CA which I did not ask for but single of point I asked for. However other reaps I spoke none stated they were required to provide HUD phone number.
After discussion I was explained I must remove cease and deist first before single int of contact will call me. This sounds wrong that and violation of California civil code section 2923.7 1. XXXX is not available when I call multiple times.
XXXX. I have removed cease and desist before XXXX will call me back.
XXXX. When I call XXXX is no in and I have been informed SLS has no records when XXXX will return and call me back XXXX. Then cease and desist must be removed before XXXX calls me.
I have been denied right to talk to single point of contact in violation of ABA700 California homeowners bill of right by refused me to talk to single point of contact. By contradicting I must remove cease and desist before XXXX will call me back.
Guaranteed single point of contact : If you ask for a loan modification or other foreclosure-prevention option, your servicer must assign you a specific person or team who can walk you through application requirements and deadlines, knows the facts and status of your application, including missing documents needed to complete your application, and can get you a decision on your application. ( Civil Code section 2923.7 )
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| 03/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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The Specialized Loan Servicing ( SLS ) representative name XXXX is always upset and talks to me in a degrading manner on each occurrence to discuss my account. She seems disoriented, leaves me on hold for 20mins or more, and provides wrong information regarding my account status. Under a payment arrangement, I have complied with the agreement and made six successful payments on-time. SLS has REFUSED to restructure/modify the loan. I am told, " there is nothing available for your loan at this time. '' Instead, SLS has implemented restrictive payment arrangement where I have to call in each month for payment. I can NOT send a check, money order, XXXX XXXX, or cashier check. I can NOT use XXXX online bill pay. The only way to make a monthly payment is by calling XXXX to provide my XXXX XXXX XXXX ( XXXX ) checking account and routing number. On XX/XX/2019, XXXX stated, I no longer need to call for payment. I can send a payment by check and delivered by US Mail each month. However, I have repeatedly asked to modify my loan and wrap the past due amount on the backend of the account. The request is standard practice in mortgage lending. XXXX stated SLS is not offering any restructure or modification at this time. I have an outstanding past due of {$25000.00} and I pay {$430.00} every month. None of the payments go towards the past due amount. Instead, fees are applied to the principle and interest. However, the past due amount is accruing interest daily and has a balance of {$29000.00}. XXXX stated I have to continue making payments of {$430.00} each month until the past due is {$0.00}. How? The payment structure is controlled by SLS and applied to the principle. SLS is a PREDATORY lending company. They train staff to attack consumers over the phone to introduced fear and refuses to work with them. I have to REPORT these unfair practices and possibly breaking the law. I have a security clearance, and this matter must be resolved immediately, or there's a possible chance I will lose my clearance.
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| 01/22/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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My loan was sold to Specialized loan servicing from XXXX. I had filed bankruptcy as a defense of the sale of my home and that is when the mortgage was transferred. The bankuptcy was dismissed because the payments were very high can could not be maintained. Specialized Loan servicing informed me that I could make the payments to them regardless of the bankruptcy. I paid the XX/XX/XXXX and the XX/XX/XXXX however, when I called to make the XXXX payment I was informed I had to bring the loan current. They refused to take any more payments from me. I attempted 4 times during the XXXX to obtain a modification and SLS would tell me that the payment plan did not work out and the interest rate could not be changed. I have an adjustable rate mortgage with an arm and felt that explanation was not credible.
Over the months of receiving the modification packages they never told me they were not authorized until XX/XX/XXXX. For the entire SLS held the mortgage hostage with the intent of foreclosing to gain the equity in the home. I went to the NC hardest hit funds and was told that I qualify for funding but I had to come up with " Gap '' funds so I went to my credit union paid for an appraisal and qualified for the funds only to be told they would not extend the dollars to me because I was taking a HELOC. I have al lthe written correspondance that supports each and everything I have said.
I need help saving my home..I have lived here for almost 19 years. My daughter was raised in this home and it would be very traumatic for her to be uprooted given she suffered a XXXX break in XX/XX/XXXX and she is recovering here in the home. I work full time and I can afford to pay my mortgage if they would reinstate the mortgage, I have spoken with XXXX XXXX as they are the owners/ investor of the loan however, they have denied having the authority to modify the loan as well. This is my only home and when the default occurred I owed XXXX but it is much higher due to interest and fees that have been applied. fees.
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| 02/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XXXX through XX/XX/XXXX SLS approved me for COVID-19 Forbearance Plans of which I received assistance from the CFPB in the latter part of XXXX that led to COVID-19 Forbearance Extensions.
With the assistance of the CFPB, SLS approved me for a Trial Period Modification in the amount of {$430.00} for for the months of XXXX, XXXX and XX/XX/XXXX. All Trial Period Payments were made on time and as a result ; SLS approved me for a Permanent Modification in the amount of {$420.00} of which SLS scheduled the first Permanent Modification Payment to be withdrawn from my Checking Account on XX/XX/XXXX ( the {$420.00} payment posted on XX/XX/XXXX as SLS Confirmation Number : XXXX ).
On XX/XX/XXXX, I received a Credit Report Alert that my Credit Score decreased by XXXX Points. Upon review of my Credit Report ; SLS reported on XX/XX/XXXX that my SLS Account was 120 Days Late in the amount of {$3900.00} with the Date of Last payment listed as XX/XX/XXXX.
On XX/XX/XXXX, I made multiple telephone calls to SLS in an attempt to speak to someone that could correct the negative credit reporting that SLS placed in my Credit File/Credit Report. The SLS System repeatedly informed me that their Telephone Representatives were receiving large volumes of calls, that they were experiencing technical issues and to try calling back in 30 minutes while they resolved the issues. Each time I called back I was unable to speak to a Representative and was given the same message to call back in 30 minutes.
After not being able to get through to SLS Representatives by telephone ; I sent a message to the SLS Online Message Center describing the negative credit reporting that SLS placed on my Credit Report/Credit File, but have not received a response from SLS.
My SLS Account is not delinquent, and is not 120 Days Late as SLS has listed in my Credit Report/Credit File. I am in a Permanent Modification with SLS and have not been late in making any of my Trial Period Modification and Permanent Modification Payments.
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| 09/25/2017 |
Yes |
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- Trouble during payment process
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Web |
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I previously filed a complaint with CFPB regarding Specialized Loan Servicing about my mortgage.
As previously stated, Specialized Loan Servicing has been holding insurance funds that they were not entitled to since XXXX XXXX. I paid for all the repairs to my home. Specialized Loan Servicing was to endorse the check and return to me. Rather they deposited the money, applied it to my mortgage for 6 months of payments, then reversed the transactions after a couple of months, leaving me in default, held the monies in " escrow '' - filed a foreclosure suit against me, had me refinance with them - and said they would only return me my insurance proceeds after I made payments for 6 months.
During that period of time, I was accidentally copied on an email between Specialized Loan Servicing and their counsel, where they said that they would provide me with a modification package but were going to deny it upon my submission and proceed to foreclosure. ( a copy of this email was previously provided to CFPB ). Once Specialized Loan Servicing and their attorney learned that I had a copy of that email, they immediately allowed a modification but not without tacking on fees to the mortgage amount and refusing to return my insurance proceeds until they received the 6 months of payments.
After 6 months they did not return my money. When I repeatedly called and asked, the representatives told me that I had to have an attorney call to get my money back.
They then started returning my payments.
In their previous response to my complaint to you, they said they were looking in to the matter, that I had more than a year of unpaid mortgage payments, at the time, which was not true and that they would continue to look into the matter and respond to me.
CFPB closed the matter with the response.
Specialized Loan Servicing did not respond to me. Did not send me my insurance proceeds. They did not send me any correspondence.
I have been informed that they went ahead and filed a lawsuit against me.
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| 06/26/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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SLS is charging opaque fees with no prior disclosure and has abusive, predatory lending practices. My loan was transferred to SLS from XXXX ( where I had AutoPay set up ) after XX/XX/2019. I set up an online payment for SLS to include an extra principal amount of {$30.00} and also set up AutoPay for future payments. After the first month, I see my extra principal payment was never credited to principal but instead held in a " suspense account ''. I also see I am charged for a pay off quote but there is no disclosure on any space of the SLS website for this. I call SLS on XX/XX/XXXX, XX/XX/XXXX, and finally XX/XX/XXXX speaking to XXXX, XXXX and XXXX respectively to get 1 ) my payments set up properly ; 2 ) my extra principal moved from the suspense account 3 ) rectify the mysterious pay off quote -- and I am told in each circumstance that the extra principal will get applied correctly. I am also told that the pay off quote issue was a well-known issue by management and that they were trying to fix this -- even though this fee is still on each bill after I call. In early XXXX, I receive paper mail advising me that my ACH is cancelled and my loan is in default. I have owned this home for 15 years and have never been delinquent on payment. I have called and called and called to no avail. The customer reps provide me with different responses on what is happening with my account, XXXX promising a return call, but none of my issues going resolved. In looking at CFPB complaints against SLS, I see this pay off quote is a common issue. I also think cancelling a customer 's Autopay is predatory -- especially if this is a systemic practice -- why would you cancel my Autopay when I am trying to pay my bills? And then charge me a late fee and all sorts of other fees after SLS cancels ACH? On top of that, their website does not work, always asking me to verify the exact same info I verify in each log in then not allowing me to continue. I am at my wits end trying to fix this with SLS. Please help!!
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| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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COMPLAINT AGAINST XXXX XXXX AND SPECIALIZED LOAN SERVICES ( SLS ) Amortization period for the loan was extended from 360 months ( Loan maturity on XX/XX/XXXX) to 480 months ( that is Loan Maturity onXX/XX/XXXX ) .But SLS state the loan maturity as XX/XX/XXXX ; instead of XX/XX/XXXX to create a fraudulent fictitious balloon amount of {$380000.00} added to the current loan of {$610000.00} because they used 360 months maturity to amortize the loan contrary to the 480 months, which they claim falsely is the new amortization period ( see page 54 of attachment ) I do not see how this is a Mortgage Relief Option. To address an unpaid arrears of {$100000.00} ; SLS introduced a fraudulent fictitious balloon amount of {$380000.00}.
1.XXXX XXXX and SLS should be directed to remove the balloon amount of {$380000.00} to be a truly a mortgage relief to enable me commence the trial period commencing XX/XX/21. It is fraudulent for XXXX XXXX and SLS to state the maturity date asXX/XX/XXXX. This date is a strange introduction and has no basis. XXXX XXXX and SLS should harmonize the maturity date of XXXX and amortization period of 480 months.
2. I did not apply to increase my financial burden and lose my home. Am I being maltreated because I am minority and XXXX? I never contracted any loan from SLS. They were imposed on me by XXXX XXXX as Servicer. XXXX XXXX manipulated my loan accounts and expect me to accept their fraudulent practices without seeking for fair and equitable resolution.
3. If I can not get fair and just intervention from CFPB, I will engage my representatives both in the House and Senate to help me out ; and the courts. I am aware a good number of XXXX and minority home owners have dispossessed of their homes fraudulently ; and sold for pennies to white cronies.
4. Minority interests and XXXX people should also be considered and not serially and continuously abused.
cc. Senator XXXX ; Mrs. XXXX XXXX ( Chair, Financial Services ; Senate Majority Leader ; XXXX XXXX ( NY )
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| 05/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I applied for the California Mortgage assistance program on XX/XX/XXXX. My application was finally approved on XX/XX/XXXX and the assistance program paid my mortgage company, Specialized Loan Servicing ( SLS ), to bring it up to date. I had previously set up automatic payments with them which they failed to cancel once they received the payment from the assistance program and they processed my payment on XX/XX/XXXX for a total of {$3800.00}, and it was deducted from my bank account. I called them and told them that they were not supposed to process the payment since my account had been paid up to date by the assistance program and they assured me they would process a refund check and mail it back to me. I have called them quite a few times because they have a track record of messing things up and each time they assured me that they mailed the check to me. I called earlier this week and they said they had sent it out on XX/XX/XXXX but I still haven't received it. I decided to call today and the " customer service '' representative at XXXX who answered told me they had wired the payment back to the mortgage assistance program. I am not sure when or why that decision was made. I spent an hour on the phone with them and they said all they can do is advise me to contact the mortgage assistance program, which I think is ridiculous considering they are the ones who made the error. If I had not contacted them asking for the refund they would've just credited my account which would've been better than completely losing the money. This is a huge financial burden on me and I really need the money as soon as possible. My mortgage company essentially stole the money from me as the payment was not supposed to be processed since my account was brought current by the mortgage assistance program. I contact the California mortgage assistance program but they are unsure on how to handle it as they have not encountered this issue before. SLS needs to resolve their error and refund the money to me!
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| 08/06/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
Older American, Servicemember |
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In XX/XX/XXXX We suffered a substantial loss of income. Our first mortgage was modified by way of interest reduction. However, the second proposed literally a XXXX-dollar reduction in payments for which we could not afford. From then until XX/XX/XXXX of this year there has been no communication between us. On XX/XX/XXXX, I reach out to them in order to make arrangement to settle the load as after all the past years we have finally recovered.
The process started via XXXX Teller ID : XXXX instructing us to submit a loan modification for which we did. I believe the process took the better part of a month before them concluding we were limited to either a short sale or complete loan payoff.
After reading the entire package I decided to enlist the help of a certified VA HUD consular. At his request, I filled out the necessary third party authorization forms and submitted them to the consular as requested, he, in turn, submitted the signed and submitted them to SLS.
The HUD consular advised us to resubmit a new request for a loan modification. I attempted to locate the forms on SLS 's website and was unfortunately unable to do so, which resulted in a phone call directly to SLS. At that point, I was advised there would be no need to do so as they already had our information and that is was being reviewed.
On a correspondence letter dated XX/XX/XXXX SLS stated they were in receipt of our request for assistance and have determined the application was complete as of XX/XX/XXXX and that they were in the process of reviewing, however, today while on the phone with both our consular and XXXX an SLS teller the insisted there was no review in process. Please see attachment number 1. Additionally, it should be noted that SLS denied receipt of the third party authorization on the phone during today 's conference call. I found as you will see in the attachments the process to be confusing with them saying how much they want to help on one hand and giving unreasonable solutions on the other.
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| 02/06/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This complaint is for a home equity line of credit ( HELOC ) with Specialized Loan Servicing ( part of the XXXX XXXX ) at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX.
XX/XX/XXXX : I received a payoff quote of {$120.00}. There was no previous balance due on the account, and the payoff amount was for fees to release the lien.
XX/XX/XXXX : I submitted a letter to SLS requesting that they freeze my account to so that I may pay the payoff amount and close the account. I submitted this letter per instructions from an SLS rep.
XX/XX/XXXX : I paid {$120.00} per the payoff quote.
XX/XX/XXXX : I received an email confirmation from SLS that my payment had been applied to my account.
XX/XX/XXXX : I called XXXXLS to request that my payment be applied to my account and for the account to be closed. I was told that the payment would be applied within a few days and that by XX/XX/XXXX I should receive a letter from SLS that the lien has been released and account closed.
XX/XX/XXXX : SLS generated the monthly account statement on this date and the {$120.00} payment is still unapplied.
XX/XX/XXXX : I did not receive a letter from SLS about releasing the lien and closing the account.
XX/XX/XXXX : I have still not received a letter from SLS about releasing the lien and closing the account. I called SLS to ask about the status of closing the account. I was told that I needed to submit a letter requesting the account to be closed and a copy of my drivers license. I was not told this information when I requested the payoff quote or when I called SLS in XX/XX/XXXX. The SLS rep said she would escalate my complaint to a supervisor who would call me back to also tell me that I need to submit a letter requesting the account to be closed and a copy of my drivers license.
I believe the company is intentionally not closing the account and changing the requirements to close the account in order to keep the account open as long as possible and stop from losing a customer.
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| 05/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing is the servicer of my Mother 's mortgage account. Loan number XXXX. I requested on XX/XX/XXXX reinstatement figures to cure the back due payments and the loan was close to being referred to F/C per the SLS customer service agent. I called the customer service at XXXX on XX/XX/XXXX and was placed on hold for 35 minutes while the customer service rep provided the reinstatement figure of {$5200.00} through the XX/XX/XXXX payment. I requested the customer service rep 's name and was told we do not provide that information or their agent number. The call was recorded and verified by SLS on XX/XX/XXXX. I wired {$5200.00} to XXXX XXXX confirmation number XXXX. I called the following day on XX/XX/XXXX and verified with SLS that they did receive the wire. The rep confirmed on XX/XX/XXXX the account was due for XX/XX/XXXX. The loan was current.
SLS called my sister XXXX XXXX ( authorized on the account as well ) and informed her that there was a mistake made by the customer service representative. The did not collect the attorney fees or inspection fees. I've attached the transaction history along with the wire confirmation of payment. You will see on XX/XX/XXXX the total amount of XXXX was applied then days later four {$15.00} inspection fees and interest and fees totaling XXXX was applied on XX/XX/XXXX after the wire payment for full reinstatement was processed by SLS.
I'm filing this complaint due to the error and financial hardship due to the SLS customer service representatives actions caused. The loan is now showing in default due to this issue. I contacted SLS again and they indicated that no further action would be taken to resolve my complaint. I informed them I would be opening a formal CFPB complaint due to misappropriation of funds applied after the reinstatement was accepted and verified by their company.
Thank you XXXX XXXX ( authorized party on the account ) XXXX XXXX - mortgagor Loan number XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX
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| 11/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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SLS is not processing my modification requests after inappropriate handling by their representative. The representative assigned to my case advised via letter that she is available from XXXX-XXXX. When I call the XXXX # they advise me she in fact works XXXX-XXXX my time so I will never be able to speak to her with my normal working hours from XXXX-XXXX. I have received misinformation over and over from the XXXX # and requested multiple callbacks from supervisors with no response. My most recent issue is a denied modification for missing paperwork when they have had the paperwork on file from the point I emailed it on XXXX/XXXX/16. I was told via the XXXX # that the paperwork was acceptable, but then received letters stating it was not. I called back in and requested the file to be re-opened because everything was there. The rep advised she would re-open the file and to call back in a few days as it would be done. I called back in and was informed it would take 5-7 days to reopen the file. I requested a call from a supervisor as this was day 5 with no return call. I waited and called back today and the representative advised it was closed and the reopen was denied for the missing paperwork that he again found on the file in fact they have 3 separate letters available. I asked him if it would be another 5-7 days to reopen and was advised that it never takes that long, it 's only 24 hours and he did n't know where I was getting 5-7 days as it was never documented in the file that I was told 5-7 days either. I receive constant misinformation, contradicting information and I can never get a hold of the one person that is supposed to manage my file. I am incredibly frustrated at this point and my home is set to be foreclosed. Not one person reflects any sense of urgency in handling my file and they do not care that I have received misinformation over and over again. I have requested another call back from a supervisor and I fully expect this to be ignored again. Please help me.
|
| 10/19/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
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Web |
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Since XX/XX/XXXX the borrowers XXXX and XXXX XXXX have made SEVERAL attempts to resolve the XXXX lien dilemma with Specialized Loan Servicing. The problem begin when the homeowners sought to refinance prior to the maturity of the XXXX lien. The request was denied due to the " lack of equity '' found by the mortgage company - XXXX XXXX. Immediately contact was made with SLS to advise of the challenge prior to maturity. SLS stated the borrowers had to complete a hardship package and submitt via fax or email. The package was sent to borrowers and promptly completed in XX/XX/XXXX. The borrowers stated in supporting documents that they needed to settle the debt which they were told the file was under review for this option. However on at least 4 different occassions since this request was opened the borrowers have received loan modification packages which grossly exceed the borrowers affordability. The payment prior to the end of the maturity was under {$200.00} per month however since numerous requested for settlement, SLS releases calling for monthly payments that begin initially with {$600.00} to now over {$700.00} per month for the next 5 years. NO financial information has ever been submitted, because it is non-existent, that supports they can pay this! .Each and every time the various representatives - XXXX, XXXX , XXXX , XXXX and lastly XXXX , converse with me the do n't have the ability to comprehend what the request is of the borrowers and always ask for the Foreclosure prevention Change of Intent form. This form has been sent no less than 7 times! The borrowers have stated they would like to keep their property, submitted the settlement offer and proof of funds available to pay the settlement but this has been to no avail. I am told that the file is with the underwriter and most recently, I was told that there is equity in the home although I submitted a certified copy of the lenders appraisal which denied the refinance to include the SLS XXXX lien because of value.
|
| 01/15/2019 |
Yes |
|
- Struggling to pay mortgage
|
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Web |
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I have been having issues with completing the short sale process for my property to relieve myself from the debt and settle what i owe with the lender Specialized Loan Servicing. I followed all their guidelines and steps involving the short sale process and had the auction of my home delayed in order to ensure that i would be able to complete a short sale and get my life back on track. With the help of my realtor we got a buyer to put an offer in which we submitted to them. Around the end of XX/XX/XXXX they agreed to review my short sale and sent out an appraiser to get the value of the house. Their value came back higher than our buyers offer of XXXX. Despite their lower value, they told us they were looking to get XXXX. We immediately went back on the market to look for that value. We were able to get the original buyer to come up to meet their counter, and when we did they refused to review it as they had set an auction date and claimed we did not have enough time to submit it for a review. They claimed they had issues getting into the property a second time which caused some delays in them getting another value, but we never received a call from any appraiser. They finally sent someone on XX/XX/XXXX and my realtor had to meet them out there to make sure they would get in. At this point another auction date was scheduled for XX/XX/XXXX so we were still on a time crunch. They got their value back at the same as it was previously XX/XX/XXXX and asked us to wait til after the holidays for an approval. After the holidays we were told that they were looking to NET XXXX even though their valuation of the property came back at XXXX and said their investor would no longer look at a short sale. I have put a lot of effort into this short sale only for it to be shut down because SLS 's negligence and inability to follow through with the process. Their inconsistency leads me to believe that they never actually entertained our offer, and put us through this process for no reason.
|
| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
XXXX XXXX sold my mortgage to Specialized Loan Services in XX/XX/XXXX. My mortgage statements from Specialized Loan Services, indicate and have messages about bankruptcy, not an attempt to collect a debt, fill out forms if you no longer wish to receive statements, and I am not obligated to pay my mortgage since responsibility was released through bankruptcy. It is the case in XX/XX/XXXX I filed bankruptcy, however, my mortgage was never entered in the bankruptcy, I reaffirmed the debt.
I called SLS in XX/XX/XXXX to discuss the statements I was receiving and on the phone messaging, it also mentioned bankruptcy and an attempt to collect a debt ... ..I talked with a Representative about the information on my statements. I explained my mortgage was not part of my Bankruptcy and that it was 8 years ago. I was told because I had a bankruptcy that's how they have to report it.
On XX/XX/XXXX, I called SLS again because my mortgage is not showing up on my credit report. The Representative I spoke with said that when XXXX XXXX transferred them the mortgage, they flagged my mortgage as in Bankruptcy. I was angry that this could happen and explained I would like to know why and how it happened. I am not sure why XXXX XXXX sold my mortgage and stated it was in bankruptcy, my statements from them never indicated any language to the contrary. I was told someone would call me in 5 days.
I noticed a few months ago that XXXX XXXX had reported my mortgage as " paid '' with no payment history. I had requested through XXXX XXXX that it say the loan was sold and my payment history be entered. It now says loan transferred. I recently applied for credit and was denied, I do not know if my mortgage being " flagged '' and or not showing up on my credit report had anything to do with this mess.
At this point I do not trust that between the two companies things will be resolved as they should so I wanted to send this complaint to be assured someone else would be looking at it.
Thank you
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| 10/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a XXXX mortgage with the same server as my XXXX mortgage, which I am current on the XXXX mortgage and have been. I filled bankruptcy over 13 years ago and have not heard from my servicer until this year. When I filed bankruptcy, I thought my XXXX mortgage was included since I never heard from my XXXX mortgage. For the past 13 years I have been working with SLS and have maintained in good standing on the XXXX mortgage. During the course of this year is when I started receiving phone calls about my XXXX mortgage being in default and that it is in foreclosure status, while giving me no further information on a loan that hadnt been active for 13 years or the courses of action that I could take to obtain information or get better details on how to try to resolve this issue. I have continued to try and see my options might be and the only resolution that was offered to me by SLS was a modification without any documents but wanted {$27000.00} within 20 days and a signed modification which only last XXXX years, otherwise the loan will need to be sold and terms go back. This loan I have I got back in 2007 where it was stated income no proof of income on an adjustable arm that doesn't cap. As of today 's date, there is {$99000.00} in interest fee, the principal is {$55000.00} I have been trying to work with the lender because I can afford the monthly payment on the XXXX mortgage, but they will not allow it unless I do this modification which is not permeant. SLS said there is no other options no one else to talk to. I am currently working with rural housing to help me get into a modification so I can keep my home. I want to keep this home ; I have XXXX children that have grown up in this home which we love. I continue to hope SLS will work with me l, but it doesn't look that way as I have been served legal papers for foreclosure. Since being made aware of this situation my family and I have been trying to find and seek out options to stay in our home of almost 15 years.
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| 03/01/2021 |
Yes |
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- Trouble during payment process
|
|
Web |
|
|
My home mortgage was transferred from XXXX mortgage to Specialized Loan Servicing. The following is a brand new complaint submitted to Consumer Financial Protection Bureau due to servicing violations and failures by Specialized Loan Servicing taking place between XX/XX/2020 to present.
>In the process of transferring my loan, additional fees were applied to my account.by Specialized Loan Servicing, and were added to my minimum mortgage payment. I have questioned these fees with Specialized Loan Servicing customer service with no help. Within the past 10 months, I have been promised supervisor call back on 3 occasions, yet never received a call. Within the past 10 months, I submitted 4 qualified written requests under RESPA law. I did not receive a timely or compliant response.
>Instead, Specialized Loan Servicing kept me in their auto dialer collection queue, even though I revoked consent on multiple occasions to the robo calls under the TCPA ( Telephone Consumer Protection Act ).
>Specialized Loan Servicing responded to this by disabling my online account and my ability to pay my monthly mortgage payment online I was forced to call in payment, to which Specialized Loan Servicing representatives require {$12.00} processing fee be added to my monthly payment. Specialized Loan Servicing also recorded multiple late payments on my credit report that were not late.
>I have responded to Specialized Loan Servicing 's failures and nonconcented robo dialer phone calls by filing RESPA ( Real Estate Settlement Procedures Act ), TCPA ( Telephone Consumer Protection Act ), and FDCPA ( Michigan Fair Debt Collections Practices Act ) lawsuits in my state of Michigan >Anyone that has experienced this behavior from Specialized Loan Servicing should contact a local consumer rights attorney. The Telephone Consumer Protection Act alone awards victims amounts between {$500.00} and {$1500.00} per violating phone call, in addition to the other reliefs awarded under RESPA and MFDCPA
|
| 04/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I never had a problem paying my mortgage payments and had received a loan modification from XXXX XXXX XXXX. However, when my loan was transferred to Specialized Loan Servicing, my mortgage was in limbo for six months and I could not make my payments. This caused my loan to become delinquent and SLS is unwilling to work with me to fix my mortgage issues. After XXXX gave me a modification a few years ago, I made my payment on time for three years. Then out of the blue, XXXX transferred my loan, but they could not tell me where it went. I finally received a mortgage statement from SLS six months after the transfer, but when I contacted them and tried to pay, they had added foreclosure and late fees and I could not make the entire payment. Since that time it has been a nightmare trying to get them to unwind the foreclosure and get my loan back to a current status. There is a sale date on my property and I may lose my home through foreclosure on XX/XX/2019. I should have never become delinquent on my mortgage in the first place, but I was advised to stop making payments on my mortgage when I was with XXXX so that they would work with me. I should have never followed their advice, since my mortgage balance had gone up significantly. After six months of working with their Loss Mitigation Department, they gave me a modification that I could afford and I was happily making my mortgage payments. However, when I tried to make a payment one day, I just got a recording stating that my loan was going to be transferred. When I spoke with their representatives, they had no idea where my loan went. I tried to get things sorted out with SLS and perhaps get another loan modification, but after a very long time of dealing with SLS, they said I already had my loan modified and there was nothing they would do. This is very unfair as I never have had a problem paying the mortgage for many, many years and now they are going to take my home away. Please help me with SLS and save my home.
|
| 04/04/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
SCAM ARTIST - Specialized Loan Servicing , LLC XXXX XXXX XXXX, XXXX, CO XXXX - DEBT COLLECTOR, as printed on their Notice ; XXXX XXXX XXXX, XXXX.
Received today a Notice dated XXXX/XXXX/XXXX " purportedly '' from XXXX XXXX XXXX XXXX advising of service transfer of an alleged loan to this company, but payments to be remitted to a GA address effective XXXX/XXXX/XXXX - P.O. XXXX XXXX XXXX, GA XXXX. SCAM artist collecting for an alleged account that has already been closed in XXXX, and reflected as such in Credit Bureaus. Additionally, the following are marks of intentional misrepresentation and considered Fraud under 15USC 1692e:1. Notice says : " this communication is provided..with regard to our secured lien on the above referenced property '' ... If they are " purporting to be a servicer '' - they can not be the owner of a lien - 15USC 1641f1-f2, albeit alleged account is already closed.
2. Notice itself bears an XXXX letterhead - but only a photocopy- not original. Also, XXXX 's address XXXX, IA - has been replaced with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ( XXXX ).
3. Notice does not indicate alleged account 's principal balance.
The facts - account has closed in XXXX ; XXXX made an illegal attempt to collect in XXXX but after failed Debt Validation which involved CFPB, XXXX Office in CA and XXXX 's XXXX XXXX - Office of Consumer Ombudsman for XXXX - XXXX issued a letter advising XXXX to disregard XXXX 's collection letter. XXXX XXXX XXXX was also hired by XXXX to illegally attempt to collect - but could not validate alleged debt - and has since STOPPED further collection efforts after a Cease and Desist was issued on XXXX XXXX.
FTC Complaint was filed today XXXX/XXXX/XXXX - reference number XXXX. A Debt Validation will also be issued shortly to this Specialized Loan Servicing , LLC.
Thank you for helping investigate and enforcing the authority of your Offices to STOP fraudulent and unfair debt collection practices that hurt US Consumers.
|
| 12/22/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
In XXXX we got a predatory HELOC loan for XXXX XXXX dollars from XXXX, we have since learned that the gentleman who created this loan has a reputation for being unscrupulous. At the time this loan was approved, we didn't qualify for a fully adjustable rate for this loan. This loan was then sold to XXXX XXXX XXXX, then to XXXX, and now is owned by XXXXXXXX XXXX XXXXXXXX XXXX solely as a legal trustee for XXXX XXXX XXXX XXXX1. This loan is being serviced by Specialized Loan Servicing ( SLS ) who handled all of XXXX loans.
When the Covid pandemic hit, we filed for forbearance with SLS ( XXXX of XXXX. ) We filed a mortgage assistance application for Specialized Loan Servicing on the recommendation of SLS representatives in XX/XX/XXXX. It has now been 21 months and pandemic be XXXX, we are being charged an average of $ XXXX for the last 21 months. In our view, this is clearly a predatory maneuver on the part of SLS. Their position for the last three months has been " we have not received documents of information not in your control that we require to determine which loss mitigation options, if any, will be offered on behalf of the owner or assignee of the mortgage. We have requested such documents and/or information and will complete the evaluation for all available loss mitigation options promptly upon receiving the documents or information. '' Interest is accrued on top of interest due as a penalty. We are not able to refinance until we pay taxes this year, due to the financial troubles caused by the pandemic and we believe we shouldn't be paying or charged interest on top of interest. SLS is currently giving us a statement saying our past due amount ( due to pandemic forbearance ) is {$110000.00}, Total amount due is {$120000.00} our Credit Line is $ XXXX, and our New Balance is {$620000.00} They are charging approximately {$2000.00} of interest variably per month. We would appreciate any help, advice, or suggestions on how to resolve this situation. Thank you.
|
| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Re : CFPB Case ID # XXXX submitted XX/XX/XXXX already closed by CFPB i am filing this new complaint because of Incomplete Response provided by Specialized Loan Servicing ( SLS ) to Request for Information dated XX/XX/XXXX submitted on my behalf by Atty XXXX XXXX XXXX I mailed the following letters dated XX/XX/XXXX & XX/XX/XXXX to SLS To : Ms. XXXX XXXX I D XXXX Customer Care Support SLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX Colorado XXXX Dear Ms. XXXX, Your response dated XX/XX/XXXX to the Request for Information dated XX/XX/XXXX by Atty. XXXX was provided by XXXX/Atty XXXX to me.
There were 7 items she requested from SLS.
Kindly respond to the items you have not responded especially item # 4 about LOAN OWNERSHIP also provide the DATES of each Loan ownership transfer.
Sincerely, XXXX XXXX XXXX Signed : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX SLS loan # XXXX ~~~~~~~~~~ Dear Ms. XXXX XXXX I am resending this XXXX/XXXX/XXXX letter to you because I did not receive any response from you Sincerely, XXXX XXXX XXXX XX/XX/XXXX SLS loan # XXXX ~~~~~~~~~~~ XXXX XX/XX/XXXX SLS provided to CFPB copy of SLS letter dated XX/XX/XXXX from XXXX XXXX ID XXXX that SLS sent to me with the information that : XXXX XXXX was the Original Creditor Federal Home Loan is the Current Creditor SLS is a third party mortgage loan servicer ; servicing of the account was transferred to SLS on XX/XX/XXXX SLS also sent a copy of the recorded Assignment of Deed of Trust from XXXX XXXX XXXX to SLS.
SLS & XXXX XXXX NEVER informed me of this Assignment of Deed of Trust dated XX/XX/XXXX until SLS sent to me the XX/XX/XXXX letter All the information that I received from both SLS & XXXX XXXX was the transfer of servicing from XXXX XXXX to SLS effective XX/XX/XXXX QUESTION remains : After the Deed of Trust dated XX/XX/XXXX was assigned to SLS from XXXX XXXX WHEN & WHO & HOW MANY MORE TIMES was the Deed of Trust transferred until it was assigned to Federal Home Loan, the current creditor?
|
| 09/09/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Previous complaint # filed in XX/XX/XXXX for same issue this month # XXXX.
Once again, SLS has " lost '' the electronic monthly payment sent directly from XXXX XXXX XXXX ( my bank ), charged me a late fee, and insisted that I make double payments ( for last month and this month ) while they " research '' the lost payment.
Every month my HELOC payment is electronically sent directly from XXXX XXXX XXXX to SLS for the monthly. I have been using this same process since the day SLS purchased by loan from XXXX. On XXXX/XXXX/16, I received my XX/XX/XXXX statement stating SLS did not receive a XXXX payment that was due XXXX/XXXX/16. I called and spoke with XXXX and XXXX on XXXX/XXXX/16.. They both told me payment was never received. They told me I had to submit the proof of payment. I obtained a proof of payment from XXXX XXXX bank showing the money was deposited electronically delivered to SLS on XXXX was also told I had to submit a FULL bank statement with nothing crossed. There is information on that statement that has nothing to do with my loan payment such as my salary, other payments I have made etc. That is none of their business. Because of an error made by SLS, SLS is invading my privacy and taking up my time and money ( gas to go to my bank, printer ink, paper, postage stamps, envelopes ) to resolve an error they made. I have spent HOURS on the phone trying to get this resolved. The proof of payment shows they received their money. It was sent electronically, so it is very obvious SLS applied the payment incorrectly. I should not be required to submit a full bank statement showing personal information that they would not be privy to if they had not made this error. I was also told that I was charged a late fee for the XX/XX/XXXX payment and will be charged another late fee for XX/XX/XXXX. To keep " losing '' electronic payments each month, telling the person they must pay the past month and current month ( double pay ), and charge them late fees is FRAUD.
|
| 01/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I've contacted SPEC LOAN SV XXXX XXXX told me I've never missed a payment, yet XXXX and XXXX refuses to remove me from being listed as late on XX/XX/XXXX on the account. They told me they are not required to allow me to dispute this inaccurate information any longer. I constantly have to do XXXX and XXXX job for them to shield my credit & prove my identity. I've sent documentation of the concerned months in question prior and they STILL refused to remove these damaging negatives from my profile. under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX and XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first XXXX digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in my file at XXXX and XXXX are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPEC LOAN SV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am a new customer of this loan with Specialized Loan Servicing.
Soon after in XXXX. I received the attached letter stating they had transferred the loan to XXXX XXXX XXXX. I accidentally sent TWO payments : ONE to Specialized Loan Servicing for the correct amount of {$1300.00} and a payment of {$2200.00} to XXXX XXXX XXXX thinking it was my PRIMARY home mortgage company. I immediately called to request a refund on XX/XX/XXXX ...
The said it would take approx 5-days to receive the refund.
Called XX/XX/XXXX ... they said 'they were under a deadline to send it between XXXX XXXX Called XX/XX/XXXX, they said 'they were under a deadline, that it had to be sent out by the XXXX.
Called XXXX XXXX, they said it was 'under review ' should be sent soon Called XXXX XXXX, they said it 'should have been mailed ' ... .not sure if it had Called XXXX XXXX. they said it was sent on the XXXX Called XX/XX/XXXX. finally got a SUPERVISOR named XXXX ( not you ) at : XXXX, said he would give it 'personal attention ' and call me back the next day ... .he never did Called XXXX XXXX, they said I needed to 'sign some release form ... .it was emailed to me, but nothing to sign Called XXXX XXXX, 'told it was under review ' ... .not sure if it had EVER been sent Called today, XX/XX/XXXX ... .a guy named XXXX at extension XXXX, said he would give it 'personal attention and 'expedite it to financial dept manager ' that someone FOR SURE would be contacting me within 3-days Called XXXX XXXXTold I needed to issue a request to stop first check and submit another check Called XX/XX/XXXX-Told check was in 'process ' of being sent again ... couldnt tell me exactly when They refuse to let me talk to a supervisor ... .NO ONE has yet to return my calls ... the ONE supervisor I did talk to in XXXX is no longer with the company. They could not give me ANYONE else.
I'm concerned that this XXXX XXXX XXXX is possibly a fraudulent company and that I might have been scammed.
Its been a nightmare ....
|
| 10/30/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
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Web |
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We received a letter on XX/XX/XXXX from Specialized Loan Servicing LLC ( SLS ) that our 2nd mortgage was referred for loan foreclosure proceedings. We reached out to HOPE to help us to determine the legality of mortgage foreclosure letter. We thought that the XXXX loan was resolved and finalized through bankruptcy XX/XX/XXXX and XX/XX/XXXX. We reached out to SLS on XX/XX/XXXX they stated that the amount due was $ XXXX + interest of $ XXXX with a total due of $ XXXX. XXXX stated that we had to pay $ XXXX down for a loan modification. Through advice from a non-profit counselor we sent a QWR to SLS on XX/XX/XXXX, and obtained a legal representation. We received an incomplete QWR response from XXXX on XX/XX/XXXX, stating that SLS was not able to address the increased payment amount and they do not have any history of payments and invoicing. In fact, they sent a spreadsheet of dates with XXXX amount due invoices. They are unable to respond to the allegation of being a predatory lender. They also added additional unpaid fees and interest. They did not provide any documents showing transfer of the loans from the original lender XXXX XXXX XXXX to SLS. Our legal team reviewed the response and sent a letter on XX/XX/XXXX to SLS outlining the violations and requesting additional information. Violations included ; irregularities and illegal practices relating to SLS debt collections on this account, Reg X, i.1024.33 Request for information, Tila-Reg Z i.1026.39 & ii.1026.41 with response requested by XX/XX/XXXX. To date our attorneys have not received a response from XXXX. XX/XX/XXXX we received a Notice of Sale for XX/XX/XXXX. Our attorneys have requested an extension due to the non response from XXXX to validate the loan amount and XXXX holder. There was XXXX communication from XXXX to the first notice received in XX/XX/XXXX. We have never received an invoice, no transfer of title notices or any other communication related to this loan other than what is listed here.
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| 01/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Please refer to my previous acceptance in XXXX, XXXX of the retention program as amended in the SLS response to my complaints to Consumer Financial Protection Bureau ( CFPB ) ; that is without a balloon amount of about {$380000.00} ( See Appendix A attached ). SLS had corrected The term of the loan was extended to XXXX ( 480 months ), with an interest of 2.875 %.
The current retention approval ( Appendix B-Page 10 ) has re-introduced the balloon amount of {$380000.00} contrary to Appendix A attached as advised to CFPB. The purpose of the retention program is to capitalize the arrears of about {$100000.00} and reduce monthly by extending the amortization terms from 360 months to 480 months.
To address the unpaid of arrears of about {$100000.00} by adding a balloon amount of {$380000.00} that is an increase in the mortgage amount by {$280000.00} will NOT be a retention program.
Please maintain the approval sent to CFPB in Appendix A without the Balloon amount of {$380000.00} since the arrears of {$100000.00} have been taken care by capitalization with increase in the 1st and 2nd Unpaid principal Amount ; and the reduction in monthly mortgage amount addressed by the extension of amortization period from 360 months to 480 months. The balloon amount negates the essence and purpose of the Retention Program.
I humbly request that the modification/retention offer reflect these terms of the restructured loan as per your information to CFPB, that is without the Balloon Amount of {$380000.00} and the implementation of the extended amortization period of 480 months in determining the Loan Maturity Date ( LMD ) in line with the advise given to CFPB in XXXX, XXXX when same complaint was made, so that I can commence a revised trial period beginning on XX/XX/XXXX, as stated in the program.
Thank you for your understanding.
XXXX XXXX XXXX Attd : Appendix A : Retention Letter sent to CFPB by SLS in XX/XX/XXXX Appendix B-Page 10 : Current Retention Letter-XXXX XXXX XXXX
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| 06/04/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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Mortgage Details : In XX/XX/2006, My late husband XXXX XXXX entered into a mortgage agreement with XXXX XXXX XXXX XXXX on our propertry located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. This mortgage included a 2nd mortgage, which was subsequently sold or transferred to Specialized Loan Servicing in the last couple of years.
Disappearance : For over 10 years, there was no communication or correspondence from any lender. During this period, no statements, invoices, or any form of communication regarding the 2nd mortgage were received.
Recent Activity : In the past couple of years, Specialized Loan Servicing ( XXXX # XXXX ) suddenly resurfaced, attempting to foreclose on my property. They sent a Notice of Default ( NOD ) and demanded full payment, including interest for the period in which no statements or communication were provided.
Violation of Law : The demand for full payment, including interest for the period when no statements were sent, is in direct violation of applicable laws and regulations, This is typical of Zombie Loan debtg buyers infringing on Home owners rights.
Complaint : Unlawful Foreclosure Proceedings : Specialized Loan Servicing 's attempt to foreclose on my property based on a zombie 2nd mortgage that resurfaced after a decade of silence is highly irregular and unjust. The lack of communication and any indication of the existence of the mortgage during this extended period makes their sudden foreclosure attempt unjust and unwarranted.
Charging Full Interest : The demand for full payment, including interest for the period in which no statements or communication were provided, is a clear violation of consumer protection laws. It is illegal to charge interest on an obligation when the borrower has not been provided with regular statements or communication regarding the debt. When I requestred a copy of the Mortgage note from them to confirm they even own my loan I was sent a copy of my first mortgage note which is highly unusal.
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| 05/15/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I am requesting a 2nd independent review for a loan modification. I would like to be considered for a loan modification that does not consist of a balloon payment which is not in my best interest. I have monthly income. XXXX and XXXX borrowers have disproportionately received and are offered high cost, high risk mortgages such as balloon payments. Even though I am an XXXX XXXX in a predominately XXXX XXXX neighborhood, I know there are better options. I have friends that are not minorities in a similar situation that I am in that were offered much better terms from SLS/XXXX XXXX XXXX.
I have asked you to call me on several occasions, since XX/XX/XXXX in regards to this loan. No one can explain to me to the loan documents that were sent. All I know is that it is a balloon payment. Your customer service reps tell me to contact my attorney. I have attached the letter from my attorney and he cant figure it out either. He told me to contact you. I have called on 6 different occasions and was informed a rep would call me back. On XX/XX/XXXX I called and was informed that your rep called me on XX/XX/XXXX. They claim the phone went to voicemail and they did not leave a message. How convenient. I checked my call log and do not have a missed call from the number.
I requested a loan modification on XX/XX/XXXX. I sent in all the documents on XX/XX/XXXX. My attorney received a letter dated XX/XX/XXXX with an approved modification for a balloon payment. It does not make sense and the numbers dont add up which is why I was requesting a call back. You did not consider my income or ability to pay when offering the worst loan possible. You made a decision before I sent in financial documents. That is a travesty and the exact same thing that happened during the mortgage crisis of XXXX-XXXX. I am asking you to consider ALL modification options. I have income and have the ability to pay. We are in a pandemic and I would like to be considered for all options to keep my home.
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| 07/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have written numerous Qualified Written requests to Specialized Loan Servicing LLC asking for specific items in order to determine who owns my loan, if there are any errors on my loan by reviewing them, legal documents pertaining to the chain-of-title, i.e. the Assignments and Substitution of Trustee Notices and who owns/has possession of my Note and Deed of Trust, along with other important information within my legal right to ask and receive.SLS then stated that they are not " required '' to provide life-to-loan transfers in relation to my Deed of Trust!
On XXXX XXXX , 2017 SLS 's response to my Qualified Written Request/letters was that I have asked them too many times and they refuse to answer and therefore, they consider the matter resolved! They stated instead that they have a right to collect fees per the terms of the Promissory Note but do n't have to list them or give me a break down. ( only charge me for them! ) As for the errors I am looking to discover once I receive the numbers from SLS, they stated that " they have reviewed my account and there are no errors, but that I had a right to request the documents relied on by SLS in reaching the determination communicated in their letter. '' This is precisely what I have been asking for and I agree that it is within my right to receive them, but they refuse!
The previous letter I received from SLS stated if I wanted this information I would have to sue them to get it ... .does n't sound like a legitimate business practice to me and therefore I will continue to ask until I can reach my own conclusions and report them as well for fraudulent and damaging behavior toward me and my business.
Transparency is all I am requesting in order to be able to review what SLS is alleging I owe, what I have been charged for and the legal documents to show who can collect and who is claiming I owe anything. Pretty straightforward questions for a company like SLS to be able to answer, since this is their job!
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| 09/20/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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Web |
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Mortgage Details : In XX/XX/2006, My late husband XXXX XXXX entered into a mortgage agreement with XXXX XXXX XXXX XXXX on our propertry located at XXXXXXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX. This mortgage included a 2nd mortgage, which was subsequently sold or transferred to Specialized Loan Servicing in the last couple of years. Disappearance : For over 10 years, there was no communication or correspondence from any lender. During this period, no statements, invoices, or any form of communication regarding the 2nd mortgage were received. Recent Activity : In the past couple of years, Specialized Loan Servicing ( XXXX # XXXX ) suddenly resurfaced, attempting to foreclose on my property. They sent a Notice of Default ( NOD ) and demanded full payment, including interest for the period in which no statements or communication were provided. Violation of Law : The demand for full payment, including interest for the period when no statements were sent, is in direct violation of applicable laws and regulations, This is typical of Zombie Loan debtg buyers infringing on Home owners rights. Complaint : Unlawful Foreclosure Proceedings : Specialized Loan Servicing 's attempt to foreclose on my property based on a zombie 2nd mortgage that resurfaced after a decade of silence is highly irregular and unjust. The lack of communication and any indication of the existence of the mortgage during this extended period makes their sudden foreclosure attempt unjust and unwarranted. Charging Full Interest : The demand for full payment, including interest for the period in which no statements or communication were provided, is a clear violation of consumer protection laws. It is illegal to charge interest on an obligation when the borrower has not been provided with regular statements or communication regarding the debt. When I requestred a copy of the Mortgage note from them to confirm they even own my loan I was sent a copy of my first mortgage note which is highly unusal.
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| 01/16/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Specialized Loan Servicing bought my loan from XXXX XXXX XXXX in XX/XX/2019.
Specialized Loan Servicing sent a letter stating I missed 2 payments.
I called and received information to email the proof of payments showing I have paid, and on-time or before due. NOT ONE late payment.
Specialized Loan Servicing sent another letter stating, again, that I have missed payments.
I call them, again, to ensure they received the proof of payment.
The representative ( hereby designated the abbreviation of " rep '' ) claimed I was not paying the full amount and that my interest is variable ( which it isn't ). The rep did not mention anything about seeing missing payments, only that I was allegedly underpaying. The rep stated I was underpaying on an amount that is LESS THAN I have been sending.
Once I pointed this out to the rep, they claimed they could no longer hear me and that my cell phone must be going out of service. I was on a landline and stated that.
They stated again that I am underpaying on the loan, while sending me letter that I am missing payments, when I have PROOF all payments have been made, on or before due, and in excess of the amount required.
The rep stated again that I am not paying the appropriate amount, that I have a variable interest, and furthermore, threatened me with legal action when I requested the signed documents stating my agreement to a variable interest loan with them, as I never signed an agreement with them, as it was Specialized Loan Servicing who bought the loan from XXXX XXXX XXXX. I stated again that I wanted copies of the documents, they stated again they would take legal action against me for wanting these documents.
This company is claiming missed payments on paper, underpayment on the telephone, and is causing hardship for the people they are trying to scam out of money. If they can not accurately document the payments, but I can, how are they permitted to make threats/ move to foreclose on my home.
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| 06/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I am having issues with SLS Specialized Loan Servicing Company. When the mortgage was turned over to them from a previous mortgage holder a couple years ago THINGS GOT REAL BAD. Since then the posting of payments made have been inaccurate and misfiled, even so to have me put into foreclosure that went all the way to a Law firm XXXX XXXX XXXX firm that SLS later found the mistake and corrected it this was in XX/XX/XXXX. I was shown as XXXX behind. They were going to take my house. SLS ended up fixing the foreclosure with the Law firm. Only saying they misplaced the money. They mailed me a statement that shows not past due, current amount and payment amount due etc. XXXX XXXX XXXX XXXX emailed me a copy of the dismissal letter and said your not in foreclosure. I now have damaged credit showing 19 plus late payments and another amount of XXXX on my credit from them! They are crooks. I have called them asking for proof of their mistake of putting me into foreclosure then them fixing it and they told me the money just got misplaced. I called SLS XX/XX/XXXX just to ask when they received my last payment and when is the next one due because i do not trust them SLS told me they have not received anything since XX/XX/XXXX!! I have the proof XX/XX/XXXX was made last week. They are ruining my credit with 19 plus late payments stating 150+ days late! This is now on my credit. I used to have them draft my house payment from my account. I had that finally come to a stop last month after a long time of getting someone to help set it up. They have horrible reviews and need to be stopped. This was my first home i purchased when i got out of the XXXX years ago. I now rent it out as its too small for my family. We were going to purchase a new home this year and the loan officer told us this was on our credit! This company is recording false payments and as my phone call the other day they still are not recording my payments. This must be stopped. Please help. Thank you
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| 09/29/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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My loan was transferred to SLS while at the very end of a modification review. I was in foreclosure, but did not have a sale date. I would call to check the status and for months I was told that the documents were still being reviewed. I then received a letter requesting additional documents by XXXX/XXXX/16, I met the deadline by mailing in the documents before the date on XXXX/XXXX/16. I called to follow up and was told that the documents were not yet received, but not to worry and it was normal. I was nervous, so I resubmitted the documents via email on XXXX/XXXX/16, to the point of contact I was given. When I got through to him to discuss the application, he told me that the documents were not received & that only a limited number of pages could be accepted via fax or email. This was not indicated in the package, where the acceptable methods to submit documents are explained. He told me my review was closed. He said SLS would reopen my review & likely reassign him. In the meantime, he asked that I submit updated documents. I submitted the documents. I then received a letter dated XXXX/XXXX/16, indicating that the initial submission was received and requesting additional documents by XXXX/XXXX/16. I know this is confusing, basically SLS said they did not receive documents by XXXX/XXXX/16, however sent me a letter indicating that they did. I was given the wrong information. I was gathering the additional requested documents, again & at the same time just received a Notice of Sale date for XXXX/XXXX/16. I have followed all of the requests by SLS, yet while working on my modification I was given a sale date notice less than a month away. I have a difficult time getting through, I have updated my number several times and they still have the wrong information. I am told different things via mail and on the phone. I am now worried that I am not getting a fair chance at a review, and have incurred more fees associated with the foreclosure. Please help me.
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| 02/15/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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DATE : XX/XX/XXXX IT COMES TO OUR ATTENTION THAT THE LOAN SERVICER SLS AND ACCOUNT MANAGER XXXX XXXX HAVE WILLFULLY MISREPRESENTED US IN COMMUNICATING WITH THE INVESTOR, XXXX XXXX XXXX XXXX ( XXXX ), WITH REGARDS TO OUR OFFER TO SETTLE THE ACCOUNT AS A SHORT SETTLEMENT.
IN A MAILING TO US FROM SLS DATED XX/XX/XXXX, OUR CREDIT SCORE WAS STATED AS XXXX * AND GIVEN TO THE INVESTOR FOR APPROVAL OF OUR SETTLEMENT OFFER. HOWEVER, AT THAT TIME OUR XXXX SCORES REPORTED TO SLS IN XXXX AND XXXX WERE ALL ABOVE *700*.
SO SLS KNOWS OUR XXXX SCORE IS ABOVE 700, BUT THEY ARE TELLING XXXX THAT ON XX/XX/XXXX OUR SCORE IS XXXX. THEY LIED.
ON XX/XX/XXXX XXXX OF SLS TELLS US AT THE BEGINNING OF THE TELEPHONE CONVERSATION THAT SHE HAS NOT SENT OUR LATEST SETTLEMENT OFFER TO THE INVESTOR FOR APPROVAL. SHE SAYS THAT SHE WILL DO SO EITHER TONIGHT OR IN THE MORNING. LATER IN THE CONVERSATION SHE IS ANGRY AND TELLS US THAT OUR OFFER HAS BEEN REJECTED, OBVIOUSLY, SHE MAKES MAKE THE DECISION WITHOUT SLS MANAGEMENT OR INVESTOR CONSENT.
WE ASKED XXXX OF SLS, TO PROVIDE US WITH THE INVESTORS CONTACT INFORMATION. WE RECEIVED A LETTER WITH THE WRONG ADDRESS FOR XXXX, NO EMAIL ADDRESS, AND NO PHONE NUMBER.
WE HAVE FILED A FEW COMPLAINTS WITH THE CFPB, BUT THEY ALSO LIED TO THE CFPB.
XX/XX/XXXX, WE RECEIVED A MODIFICATION AGREEMENT WITH A PRINCIPAL BALANCE INCREASE OF XXXX, ( IN THREE MONTHS ) INCREASED INTEREST RATE FROM 4.875 TO 5.375, IN 3 MONTHS, WITH AN INCORRECT XXXX SCORE OF XXXX.
THIS IS A VIOLATION, ( PREDATORY MORTGAGE SERVICING ) OF UNFAIR, DECEPTIVE, AND FRAUDULENT PRACTICES BY SPECIALIZED LOAN SERVICING AND THE INVESTOR, FORCING US TO AGREE TO UNFAIR AND ABUSIVE LOAN TERMS WHICH WILL MAKE IT DIFFICULT FOR US TO MAINTAIN AT OUR XXXX AGE.
CFPB, PLEASE ADDRESS THIS MATTER AND FORWARD OUR CRY FOR HELP TO ALL AGENCIES THAT CAN STOP THIS ABUSIVE BEHAVIOUR OF PREDATORY MORTGAGE SERVICING OR INVESTOR UNFAIR AND ABUSIVE LOAN TERMS.
SINCERELY XXXX AND XXXX XXXX
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| 03/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX, Specialized Loan Servicing ( SLS ) sent an Escrow Account Disclosure Statement, notifying me that my escrow account would have a shortage of {$21.00}. The statement specifically stated the following : Since there is a shortage in your account, a payment coupon is attached to the bottom of this statement if you choose to pay the shortage in full in a lump sum. If you do not wish to utilize this coupon, we will adjust your payment to make up the difference.
I elected not to pay the shortage in a lump sum and began paying the new monthly payment of {$2300.00} that went into effect on XX/XX/XXXX.
Rather than properly applying my {$2300.00} XX/XX/XXXX payment to principal and interest, SLS blatantly ignored their own letter and applied my payment to a suspense account so they could continue to charge me interest on the higher principal balance. I also received a notice from XXXX XXXX that my credit score had recently suffered a significant decline. When I researched the cause of this decline, it resulted from SLS falsely reporting my mortgage payment being 30 late. Their false reporting to XXXX caused a 57 point decrease to my credit score!
Ive provided copies of all relevant documentation for your review. This isnt the first time Ive had problems with SLSs incompetence and outright fraud. One year ago, SLS threatened foreclosure action against me, ignoring that fact that my loan was in an approved forbearance agreement that had been granted by XXXX XXXX since my principal residence was located in a Federally declared disaster area and their threat of foreclosure was illegal!
The actions of this company are downright criminal! They should be banned from the mortgage serving business! Their actions and behavior are as criminal as XXXX when they were servicing student loans! I encourage you to XXXX this companys name and see the THOUSANDS of complaints and lawsuits filed against them! They should be put out of business for good!!
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| 03/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
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Web |
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Improper Credit of Payments during Bankruptcy : We filed Chapter XXXX Bankruptcy on XXXX/XXXX/XXXX and our mortgage company was XXXX XXXX XXXX. The servicing transferred to Specialized Loan Servicing ( SLS ) on XXXX/XXXX/XXXX. We made all payments to the Trustee, who subsequently made all mortgage payments directly to the lender. Our case was discharged on XXXX/XXXX/XXXX. As part of the Notice of Final Cure, the Bankruptcy Trustee stated the SLS claim was paid in full. In response to the Notice of Final Cure on XXXX/XXXX/XXXX, the XXXX Attorney stated the pre-petition arrears have been cured and the post-petition payment in the amount of {$4700.00} was delinquent. We paid the {$4700.00} amount and are current on our loan serviced by SLS. Even though we complied with the Final Cure and paid the delinquent payments, SLS is stating we are behind on our payments.
No Notification Regarding Payment after Discharge from Bankruptcy : SLS sent no notification to make payment after our BK discharge ( XXXX/XXXX/XXXX ). Also, we could not access our loan information on line until XXXX/XXXX/XXXX. We made several calls to SLS and were even told not to make a payment until they reviewed our loan. We did not know when our next payment was due. Our second mortgage, XXXX, sent us a letter indicating the amount of payment and place to make the payment. All payments were made timely to XXXX and XXXX did an excellent job keeping us informed. Despite many attempts to obtain accurate information from SLS, it became clear there was no one competent at SLS to answer our questions regarding the amount and due date of the payment.
Incorrect Pay History : This error has resulted in inaccurate amounts added to our loan, such as interest and late fees. We received a verification of mortgage on XXXX/XXXX/XXXX which is also in error.
Improper Credit Reporting : We applied for a loan with XXXX XXXX and were denied due to SLS showing we are currently delinquent on our mortgage.
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| 03/28/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
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XXXX we bought the house and the loan was from XXXX. We were paying XXXXa month. The loan was going on interest only for 5 years. In 4 in a half years later we submitted a loan modification. The loan amount stayed the same with taxes included. The insurance was paid separate this was in XXXX. In XXXX I called b of a asking them if they can help me with modification because I knew the rate was going up and I 'm on XXXX and social security. They told me yes, they can help and to fill out the modification forms. After, I received the modification that the loan has been sold to sls mortgage. So, I had no help from XXXX like they mentioned to me. I continued sending my payments on time every month. I asked in XXXX XXXX respectful in my interest and payment for XXXX. The mortgage sls told me they were going to send me a letter within 45 days before about the information how much my payment is along with my interest. I never received this letter.
Approx. on XXXX XXXX I just received the letter. The letter of the new payment to start on XXXX XXXX, XXXX the amount of XXXX a month. this is the complaint that I 'm doing. That XXXX and knew they were going to help me and complicated to make this payment. bottom line is that XXXX mentioned they were going to help me and they decided to sell it to sls. In XXXX XXXX I submitted a package of modification to the mortgage sls. They denied it because of my income. They said that its better to sell the house and they can not help me at all. In XXXX XXXX XXXX I submitted a new form of modification with a little more income included. I 'm not sure if they will deny it or accept it to help me with a lower mortgage. If they do n't accept it I would have to leave the house because the fault of XXXX telling me they will help. Without me knowing from XXXX was going to go up XXXX. I became on XXXX permanent with social security. My wife is retired. The only thing I want is to find out how they did this to me this contract.
|
| 11/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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I sold my home in XX/XX/2019 and the mortgage was paid off. I have yet to receive a refund for the additional amount in escrow. I have made phone calls, spoken to several managers, sent emails to the servicing company executives ( XXXX XXXX and others ). Initially, I was advised I needed to wait for 30-days to see if I receive the check. After the 30-day mark I called again and was told a stop-payment would be placed on the check and check reissued I should receive it 5-7 business days. I waited and no check after about 10-days I called again and the associate apologized and said they would escalate and expedite the replacement check I would receive it in 5-days. After a week I call back and they tell me no expedited check was issued but the replacement check was requested and it could take up to 30-days to have it reissued. I call back a week later to see if they could provide me with the details of the check that was sent so I could verify the check was en route. I was told they would request and have the escalation department. I explained I was a XXXX and it needed to be after XXXX EST. Of course they ignore that request and call me in the middle of the day so I am unable to speak to them. I call back again that afternoon speak to a supervisor he tells me would have escalation note the account. This goes round and round week after week until a few weeks ago when I am told the check can't be sent because the original check was cashed. I asked by who and when and of course they don't have that information so it would need to be researched. I explain in my opinion I am not aware of any check being cashed and it may have been cashed fraudulanty but I have yet to recieve my escrow payment. This is long but just a summary of the cireles SLS has been putting me through over the last 4-months. I would like to request the help of the CFPB because every time I call I get a different story and a different excuse on why my escrow check hasn't been sent.
|
| 03/01/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX RE : Request of support and mediation with Specialized Loan Servicing to avoid the foreclosure of my home Complaint # XXXX XXXX XXXX, Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX VA XXXX To Whom it May Concern : Regarding my Complaint # XXXX, attached, I am sending copies of the Qualified Written Requests I sent to Specialized Loan Servicing and XXXX XXXX XXXX XXXX XXXX XXXX as Indenture Trustee for XXXX, asking for information to verify if the investor and servicer complied with the following rules from XXXX to XXXX : TILA transfer of loan ownership notices. Effective in XXXX, provisions of Regulation Z require that new owners or assignees of mortgage loans inform borrowers of a transfer of loan ownership within thirty days after a loan is sold.
RESPA notice of transfer of mortgage servicing rights. A transfer of servicing rights for a second mortgage triggers obligations under RESPA for both the transferor servicer and the transferee servicer to provide timely notice to the borrower.
The TILA periodic statement requirements.
I requested this information in XX/XX/XXXX, and the servicer did not send it to me because " S.L.S. could not respond to the request within required time limits or respond without incurring a cost. '' I think this information is crucial to my case to demonstrate that the investors deliberately stopped communicating with me because, after the housing crisis in XXXX, my property was underwater. The investors of this second loan were almost sure to obtain nothing if they decided to foreclose. Also, it is essential to mention that this loan was part of an " XXXX XXXX mortgage '' originated by a predatory lender right before the housing crisis.
I would appreciate it if my case remains open until we receive a satisfactory answer from my XXXX or XXXX.
Best regards, XXXX XXXX XXXX XXXX XXXX. XXXX VA XXXX Phone number XXXX
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| 03/18/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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I had my mortgage through XXXX XXXX XXXX and was sold to Specialized Loan company. I have been unemployed since XXXX and have been going through the XXXX process since then. I have explained this to this company on multiple occassions. I was in a government program to help with my payments in hopes that my XXXX claim would be approved and I could maintain my payments on my own. After the program ended I filed for 2 modifications to help me keep my home. The first one was denied due to the fact they increased my payment to see if I could pay the new amount before the final modification was approved. The second was denied because my income was lowered and they said there was not a program I qualified for and that if I did n't make my account current they would start foreclosure proceedings. In XXXX XXXX I borrowed from everyone I could and came up with over {$4000.00} to save my home. I made the payment through my bank to them which was sent back. I called and questioned them and they said that since I was behind they could not do an automatic payment and said I had to do XXXX XXXX or a check over the phone for which they wanted to charge a fee. After I threw a fit they waived the fee. I then applied for a forebarence so that I could have some time to get a little breather to come up with money to stay current. I just found out today that they mailed the decison on XXXX/XXXX/XXXX and that they denied me because I did n't have a qualifying hardship. I do n't understand what that even means. I asked to talk to someone else that could explain to me why it was denied and was told that there was no one I could talk to and that the decison was final. But in the next breath the rep tells me that I could re-apply again if I chose to do so. What is the point? What is the point of degrading yourself to ask for help and they are not trying to help you keep your home? I absolutely can not stand this company. I do n't even know what else to do at this point.
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| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I contacted CFPB in XX/XX/XXXX to report a problem with an escrow account that my mortgage lender created in error last year. The complaint number is # XXXX.
That complaint was resolved by XX/XX/XXXX, when my mortgage lender closed the escrow account and reversed the payments that it had improperly debited from my mortgage payments to credit to the invalid escrow account.
I recently received my form 1098 Mortgage Interest Statement for the XXXX tax year from my mortgage lender. On previous statements from previous tax years, Box 10 has been empty. On the statement for the XXXX tax year, Box 10 contains an amount -- {$810.00}. This amount is the same figure that factored into the escrow error that my lender made last year.
I contacted my lender twice today ( XX/XX/XXXX ) and spoke to two separate customer service representatives to discuss the amount listed in Box 10 of the document, and to request a corrected XXXX Mortgage Interest Statement if the {$810.00} negatively impacts my tax filing. Neither representative seemed to fully understand the potential problems that this {$810.00} figure can cause and both stated that issuance of a corrected 1098 Mortgage Statements is not possible. Yet, the document itself clearly contains a box that the lender is required to check if a corrected document is issued and there is also verbiage on the back of the document informing the mortgagee how to proceed in the event that an error is identified. Neither representative knew how to assist me.
My tax preparer stated that the {$810.00} figure that currently appears in Box 10 will reduce any tax refund that I may receive unless the XXXX statement is corrected. She also stated that this information on the form has been reported to IRS, so it must be corrected by the lender if it is incorrect. The escrow account was created by the lender in error, so the lender is obligated to correct its error, so that I am not further impacted or penalized by IRS.
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| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Greetings, The problem company is Specialized Loan Servicing LLC. The problem goes back for years right now I am not in liberty with the exact dates but I do have current dates. In XXXX of XXXX, I mailed a payment of {$1300.00} to SLS. They claim that they never received the payment. So I stopped payment on the check. On XX/XX/XXXX, I submitted an electronic payment to SLS and I was current afterwards. In XX/XX/XXXX everything was fine with the payment but my wife had panicked and mailed SLS a payment for XX/XX/XXXX and I also paid SLS Loan servicing electronically in XXXX, With XXXX 's payment ( XXXX ) check already cleared by my bank of XXXX XXXX, that meant that my wife 's payment was for XX/XX/XXXX, this current mortgage payment. SLS only applied {$500.00} to the XXXX payment. My wife mailed 3 money orders to Specialize Loan Servicing. Two {$500.00} money orders and 1 money order for {$360.00}. 74, when we spoke to SLS about a week ago they told us that they didn't receive any payments. After a heated discussion on my behalf they finally told my wife and I that they have a {$500.00} money order payment and the other {$500.00} money order plus the additional {$360.00} dollar money order had not been applied to the account for the month of XX/XX/XXXX. We were told that only one money order was scanned and that the other money orders were not scanned. In which I personally believe that fraud is involved with the additional money orders. It makes no sense to receive three money orders in an envelope for a mortgage payment and only apply one of them to the mortgage payment. Specialized Loan Servicing holds our mortgage payments in order to get money from late charges. I had been using Priority Mail from the USPS in order to track the mortgage payments through the mail. I have much more details about SLS but the character input on this website are limited. Please help. I'm sure I am not the only SLS customer to be defrauded in this manner.
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| 03/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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2 problems with Specialized Loan Services ( SLS ) 1. SLS does not post additional principal payments on current statements. Additional principal payments are posted on the following month 's statement although the additional payment was included with regular payment. They post the regular payment but delay posting additional principal payments on the same statement. Additional payments are made to reduce interest amounts immediately not 30 days later.
2. XX/XX/XXXX payment of {$6100.00} was incorrectly posted by SLS and they refuse to reflect it correctly on my account. The payment included XXXX regular payment and XXXX additional principal payment. Due to their posting error the transaction is showing as XXXX although they said they applied the payment. I have no evidence of when the payments was applied and if they are still calculating interest on the additional principal payment.
Communication : XX/XX/XXXX - made payment on my account via bill pay. SLS did not post until Monday XXXX and that point I realized the errors.
XX/XX/XXXX - sent message using SLS internal messaging system - see attached.
XX/XX/XXXX - sent another message using SLS internal messaging system because they fixed their error to benefit themselves but did not fix the payment posts on my account - see attached.
XX/XX/XXXX - called customer service and representative powerless to help me. I asked for supervisor and she said a supervisor will call me in 24 hours.
XX/XX/XXXX - supervisor called me during work hours and did not leave a direct extension I could use to call her back.
XX/XX/XXXX - I attempted to call SLS hoping to get someone who could fix my problem but after pressing all the buttons on their automated system I was told that they closed at XXXX MT although it was only XXXX MT. Thinking the automated system made an error I called back again and received the same message.
See attached 6 page documents of screen prints and notes for clarity.
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| 02/03/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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Specialized Loan Servicing purchased my equity line of credit XXXX {$60000.00} limit ) from XXXX XXXX XXXX in XX/XX/XXXX, The balance was in or around {$54000.00}. In XXXX XXXX XXXX or so XXXX the account reached its draw down limit {$60000.00}. I was not able to make but one payment in XXXX the rest of the payments were applied to the balance on the account. A bill collector on behalf of SLS contacted me in early XX/XX/XXXX about the account. I contacted SLS and sought a forbearance agreement. It was granted and they sent me a letter confirming that I was in forbearance for the period XX/XX/XXXX, XXXX XX/XX/XXXX, and all foreclosure activity would cease.
In XX/XX/XXXX, my usual statement listed attorney 's fees, other foreclosure expenses and my house was listed with XXXX XXXX GA for public auction for XX/XX/XXXX. I contacted SLS at their customer service number and was told that something was wrong because I was in a forbearance agreement. I emailed the bill collector - attorney and explained that I was in forbearance. I wrote the first letter of many to SLS who did nothing but canceled the sale for that date. I complained about them billing me for foreclosure expenses while under the forbearance agreement. In my next statement the legal fees associated with foreclosure were changed to " corporate advances '' XXXX same amount for each item that was billed in the XX/XX/XXXX statement, and designated as foreclosure activity ). I wrote an overnight letter requesting a full disclosure of what the fees were and under what authority were they placing these corporate advancement fees on my account. The payment department in XXXX XXXX CO sent the letter back to me and told me that their billing office in XXXX CO handled account issues. I sent a copy of the letter to them, and as of today, I have heard nothing. On XX/XX/XXXX paid the reinstatement amount which included the corporate advances now billed as " fees billed '' with no explanation.
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| 01/31/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I opened a {$40000.00} line of credit with XXXX XXXX XXXX in XXXX used it a few times over the years and paid the amount off each time within the time frame, without any difficulties. I received a letter dated XX/XX/XXXX stating they were no longer offering baking products and they were transferring my loan to a company called Specialized Loan Servicing LLC. I had no balance at this time and decided I just wanted to close this account as I no longer had use for it. I called SLS LLC and was informed that I would be receiving a welcome packet and that I could take care of it then. I never received a welcome packet and when I continued to call, in XX/XX/XXXX I was told that I needed to submit my request in writing along with a copy of my drivers license to a XXXX XXXX in XXXX, Colorado, which I did. This exercise took Three ( 3 ) days to complete because of different people I was transferred to, dropped calls and people in different parts of the country. After a brief period I was contacted to submit a copy of my property insurance and the declaration page of my flood insurance. I have these items with XXXX. After more haggling and transferring I was told that I didn't need those items, They already had them. But I needed to submit in writing again with a copy of my drivers license a request to completely close out this loan, which I did. On Friday XX/XX/XXXX, I received a letter From SLS LLC stating that they were " Suspending access to my line of credit and this suspension will be in effect until this condition no longer exists! '' and that I may request a reevaluation of this condition at a later time.
I Have a XXXX balance on this HELOC, there is not a mortgage on my property and all I am asking is that I can have a statement that this loan is completely closed and that I won't have to deal with SLS LLC ever again. I believe these people deal in deceptive business practices and would appreciate any help that you could offer. Thank You
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| 07/17/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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On XX/XX/2019 I requested a payoff quote for my HELOC. I received a quote of {$950.00} along with wire transfer instructions to payoff and close the account. On XX/XX/2019 I executed the wire transfer per Specialized Loan Servicing direction through my local bank. The payment was withdrawn from my account on XX/XX/XXXX. On XX/XX/XXXX I became concerned because my HELOC had not been credited or closed. I called SLS and was instructed to have my bank fax proof transfer to SLS. My bank did and I as well sent an email copy to SLS with proof of transfer.On XXXX my HELOC still did not reflect the payment so I called and spoke to SLS customer service supervisor XXXX who indicated to me that he had the Fax from the bank and the email from me proving the transfer and he would expedite the payment with the Cash Office and should be resolved no later than XX/XX/XXXX. XXXX gave me his direct number XXXX. XXXX the payment still had not been applied so I called XXXX 's direct number, received no answer and left a voice message. XX/XX/XXXX called XXXX again and left a message again, payment still not applied. I left an email via SLS website contact information on their website on XX/XX/XXXX also. XX/XX/XXXX I received an electronic response from SLS saying they researched the wire transfer but could not locate it so they are closing the payment search request and will not be crediting my account. XX/XX/XXXX I spent an hour on the phone with multiple levels of supervisors just to get the run around, XXXX at one point told me I should hire an attorney. At this point the money was removed from my account XX/XX/XXXX, my bank has proved proof of accurate transfer, I have provided proof of accurate transfer, XXXX and XXXX as well as several other customer service agents have verified that they have seen proof of accurate wire transfer for the payoff amount but my account still has not been credited and closed, in fact they are sending me over due notices.
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| 06/29/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I am a first-time home buyer and purchased a mortgage with XXXX XXXX in XXXX of 2020. My first payment was due and made on XXXX XXXX, 2020 for its full amount of {$940.00}. Soon thereafter, my loan was sold to Specialized Loan Servicing ( SLS ). When I received my second bill in the mail, it was from SLS in the amount f {$1800.00} ( exactly double my loan amount ). I called SLS Customer Service department and was advised that my first payment probably had not been sent over from my prior servicer yet. I was instructed to make my normal payment amount and that once the payment was received from XXXX, it would be applied to my account. So my second payment that was due on XX/XX/2020, was made in full for the amount of {$940.00} on XX/XX/2020. I found that the issue was still not resolved and called XXXX XXXX ( my prior servicer ) and was given a wire reference number # XXXX that was made from XXXX XXXX to SLS on XXXX, XXXX 2020. I gave this information to SLS and they opened a claim to try and find the missing wire. I continued to make my payments on time as if the issue didn't exist ( XX/XX/XXXX and XX/XX/XXXX ), in order to stay on top of my payments but unfortunately, since the initial payment is what is " missing, '' my payments are being applied a month in arrears. This claim has been open for two months now and the wire still can not be located and it doesn't even seem like anyone is trying to locate it. I've been told that a manager will call me back six times now and have not received one phone call. I have called SLS a total of eighteen times in the past two and a half months hoping to get this resolved, and have even had my prior servicer reach out and none of it has gotten me anywhere. I am now being charged late fees and will be taking a hit to my credit if this is not resolved soon, even though I have made my payments early each month and SLS can not /will not locate the wire made to them from XXXX XXXX on XX/XX/2020.
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| 06/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have had an issue that has been ongoing since my loan has been transferred from XXXX back in XXXX to Specialized Loan Servicing. I have spoken to approximately 14 to 16 different people regarding this situation and have provided the necessary documents to SLS to research the missing payments. I have yet to hear of a resolution and I have not been contacted by anyone to this date. I spoke to my previous mortgage company, XXXX and they informed me that two payments were forwarded to SLS after the transfer of the loan in XXXX. One payment was forwarded on XX/XX/19 totaling XXXX and another payment was forwarded on XX/XX/19 totaling XXXX. Those payments were the XXXX and XXXX payments. I am extremely disappointed with how this has been handled. I have been contacting SLS since XX/XX/2019 and have not yet reached a resolution. I provided proofs of payment notarized from my bank on XX/XX/2019 as instructed. These documents were received and I called to verify via telephone on XX/XX/XXXX. I spoke with XXXX at SLS in missing payments and was told the issue would be researched and resolved by XX/XX/2019. I spoke to XXXX on XX/XX/XXXX who promised me the issue would be researched and a follow up phone call would provide resolution. I spoke to supervisor XXXX on XXXX who promised a phone call back within a 2 hour time frame with a resolution. I called on XX/XX/XXXX and spoke with XXXX who promised a supervisor would return my call. I then spoke to XXXX in the XXXX, AZ office who informed me that her supervisor XXXX would return my call within 2 business days. I called on XX/XX/XXXX to try and reach XXXX but I was told he was unavailable. It is now end of business on XX/XX/XXXX and to this date I have Never once received a call back and there is still no resolution. After all these contacts I am in shock that I have not gotten a courtesy call from a supervisor that I requested multiple times.
Thank you, XXXX XXXX XXXX Sent from my XXXX
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| 01/27/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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|
Web |
Servicemember |
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Regarding Specialized Loan Services owned by XXXX XXXX XXXX XXXXXXXX XXXX.
My HELOC was sold to this company XX/XX/XXXX. I was never sent any means to access the funds for this loan. I have been telling this company I need this $ IMMEDIATELY!!
XX/XX/XXXX I contacted the company to ask for my funds. Spoke to three representatives before I finally spoke w/someone who seemed to know how to fulfill my request. I was told checks would be sent to me " over-nite '' and I should receive by XX/XX/XXXX ( weekend in the way ) ; I was also sent a HELOC WIRE REQUEST form which I followed the directions and resubmitted exactly per instructions XX/XX/XXXX Had not heard anything about my wire request ; called in. Was told there was no record of that form. Resubmitted it AGAIN per the new instructions as well as the old instructions and demanded to speak w/a supervisor. Did not hear back until next day XX/XX/XXXX Called in XXXX. Still no progress. Demanded to speak w/a supervisor. Supervisor called back and said he would get a message to department to expedite. XXXX CST ; that person called back and completed the " security process '' of the wire transfer and said processing immediately. I asked when would I see the funds and was told either today or tomorrow.
XX/XX/XXXX STILL no evidence of funds and my bank indicates no record of receiving them. Called back to the company and am now being told the wire transfer takes 7-10 business days ... WHAT? Asked where were the checks that I was promised. That representative also told me 7-10 business days. WHAT??
Once again, I have asked to speak to a supervisor and have to wait for a call back.
I emailed the " customer service '' address with a copy of this complaint since I'm at my wits end.
What recourse do I have for not only not receiving these funds but the " fall-out '' of not being able to use these funds as intended?
I have names ; dates ; times and identifying i.d.s for each conversation.
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| 12/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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In regards to my Mortgage I have been was under a forbearance because of the hardship due to the Covid Virus since XX/XX/XXXX with a company called Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CO. XXXX.
In Late XXXX I filled out all documents requested by Specialized Loan Servicing for Loan Modification. In early XXXX this company confirmed receiving all my paperwork. Then while I have been under the Forbearance this company has reported negative credit information on my wife 's Credit and my credit the amount that is owed and protected under the forbearance. They have refused to correct this and because of their reporting of this negative credit Specialized Loan Servicing has destroyed our credit. Before this negative credit reporting our credit was XXXX and above.
The loan Modification that I applied for in late XXXX has now been in process for over three. I call three time a week I spoke to a manager XXXX XXXX number XXXX that has been assigned to my account once XX/XX/XXXX stating he was taking care of everything he made call appointments with me for several days and has since never called me back. I called and requested a supervisor call me back no return calls. When I call the recording outgoing message for my account tells me I have been approved when I ask what the delay is I'm told that they are awaiting signature from investor. I have been told this now for months now. I fear when my forbearance is over XX/XX/XXXX and when the protection is over they plan to a foreclosure. No one can give me a reason why would they allow an investor to take three months plus to sign and review the documents for my Loan Modification. I have contacted them three times a week and been told over and over again they awaiting Investor review but the people I speak to tell me that this isn't right and my account for the Loan Modification she be taken care of but I just get talk and no action no returned calls.
XXXX XXXX
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| 02/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
Servicemember |
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PLASE HELP ME Complaint Against Specialized Loan Services LLC Account No : XXXX XXXX XXXX Foreclosed PropertyAddress : XXXX XXXX XXXX. XXXX, GA XXXX Property Foreclosed : in XXXX I, XXXX XXXX, bring this issue to you once again as Ive been trying to deal with issue for years and no one at Specialized Loan Service, ( SLS ) will address the credit reporting errors. I have contacted SLS over twenty times with no one to help me.
In XXXX, I submitted paperwork for a home loan and was denied due to SLS reporting a XXXX foreclosure that was reporting still active and reporting late when the property in question was CLOSED. The reporting caused me a great deal of distress as I contacted SLS pleading that they make the correction, and remove it from credit reporting. It was requested by SLS that I send my request in writing, which I did send via Certified Return Receipt. I received the receipt of acceptance from SLS, however, they continue to report the account to the credit reporting bureaus. Due to the incorrect reporting, I lost out on purchasing a home as no lender would work with me.
In XXXX, I am in the process of purchasing a home and once again, SLS has not removed, nor have they corrected the incorrect information they are reporting to the bureaus. It is imperative that this be corrected asap! I can not lose out on purchasing a home once again due to SLS violating my rights as a consumer and disable veteran. There is no reason why SLS can not make the correction and also remove the account from reporting as its a very old account that continues to hurt my rights of purchasing a home for me and my family. This has caused me so much emotional distress, and XXXX. If this is not corrected, I will lose out on another home. If this is not corrected, I will seek legal counsel for emotional distress and damages.
I seek your assistance with this issue that I can not get SLS to correct.
Thank you, I may be reached at XXXX XXXX
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| 12/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
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I discovered that some of the information on my credit report was incorrect when I reviewed it. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX credit bureau to validate this account ( A ), as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first XXXX digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor. It is not permissible to fail to validate these reporting accounts as unverified information without providing any proof within the time frame specified by law. My credit report includes the erroneous information that needs to be investigated and delete : XXXXXXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, XXXX XXXX XXXX XXXX Date Opened : XX/XX/2018 Balance : {$0.00}
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| 06/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
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Loan extension requested from ten year term -- -- to more additional years on time payments-NOT AN OPTION! INSTRUCTIONS- The company made it an application loan modification ... XXXX XXXX Sent many faxes with delays-185 pages-SHOWING ASSETS AT XXXX CASH and two homes no consumer debt late payments -or concerns- Many delays- Called with Delay rejected underlined items vs. circled line items then went to bank circled items and rejected cause header information was not on the page only showed the account number which matched the prior submission. Required me to send three times delaying pkg from XXXX XXXX to XXXX XXXX XXXX still 60 days from payment being late- These policies delayed kit from going to loan underwriting for 5 months. 150 days! Told thirty-days evaluation was required -- - XXXX XXXX XXXX They needed more time no commitment to when my decision would be made. XXXX XXXX XXXX They requested XXXX payment and two more trial payments of XXXX without any commitment I submitted this early-There is no reasonable explanation for late payments. " Loan was current and paid XXXX XXXX bill payment from XXXX XXXX but was rejected for interest only -- and returned not the full balloon payment -- for 121st payment. On XXXX XXXX XXXX Received loan modification for nine years only payment XXXX was XXXX prior- XXXX first mortgage exists with escrow account total is not viable. So no workable deal was made being disabled -- -a 20- year product would be viable -standard in loan industry today they made it nine. Want to refinance to reasonable payment-now lenders will not- Can not secure a loan with late notes on mortgage -- - forced to five percent interest and payment is not AFFORDABLEn with nine years as term for interest and balance after XXXX reductions in the process. Most probably I will be forced to sell my home. This is not fair or reasonable -policies favored investors and have not been true and forthright-correction needed.
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| 11/25/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
|
|
Web |
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Servicing of my mortgage was transferred from XXXX ( XXXX ) to SLS ( Specialized Loan Servicing ) as of XX/XX/2016. Before the transfer of servicing, XXXX paid my first half county property taxes from my escrow account. On XX/XX/2016, SLS paid my second half county taxes, which should not have been paid until XX/XX/XXXX, from my escrow account. This resulted in an insufficient escrow balance from which to pay my homeowner 's insurance bill ( due XX/XX/XXXX ). After calling SLS and discussing my options, I felt it was easiest to simply add additional moneys to my XXXX payment to bring my escrow account balance up to cover my homeowner 's insurance premium. However, SLS neglected to apply the additional funds to my escrow account and proceeded to apply them to my outstanding principal balance. I phoned SLS on XX/XX/XXXX and pointed out the error. I was assured that the error would be corrected and the funds would be correctly applied within 2 business days. On XX/XX/XXXX, the error had not been corrected and my monthly escrow payment had been increased by 50 % due to the 'shortage '. I repeatedly tried the customer service numbers available to me on the SLS website and every attempt to speak to a representative resulted in being disconnected. After finally managing to speak to an individual ( XXXX ) via the number for the SLS insurance department, I was transferred to XXXX in 'Executive Services '. XXXX simply told me he saw that someone had made a request to correct the error, but he was unable to actually do anything to correct the problem because it had to be done by the 'Cashiering ' department. He was unable to provide a number for said department or contact them directly and expressed no regret or inclination to help me beyond repeating what the previous representative had told me a week earlier that the funds SHOULD be correctly applied in 2 business days that and I would receive a new escrow analysis within a month.
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| 11/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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I had a mortgage with XXXX XXXX since XXXX. I fell behind and got a XXXX XXXX in XXXX I didn't want to discharge my mortgage but my lawyer did. I was on time with my mortgage when I had the bankruptcy and after so they really didn't get anything from the discharge because I was on time. So I didn't want to leave my house and I made payments every month on time until forbearance happened with the code we got locked in. I was on forbearance twice because I'm sick and I'm still sick. The first time I came off they deferred it deferred the balance I owed. Second time I got a payment from HAF Grant and they paid 3 months worth I guess XXXX XXXX didn't Express to them that I still have the deferral amount which was the second mortgage and HAF XXXX XXXX, would have paid that. XXXX XXXX XXXX said they were transferring me to their service department well I didn't know they were selling me to it debt collector that was XX/XX/XXXX while still in forbearance. They also reported me delinquent while on forbearance to XXXX. I asked them after they sold me if they could update the credit report and let them know that I've been paying my mortgage all along and they refused which I think is illegal. I printed out 6 years of statements and payment information and since it's a XXXX and they said they deleted their account from my site but it's still there it's closed and it still says delinquent I had them do an investigation twice to get rid of the delinquent and still on there. That's illegal according to the bankruptcy laws and the forbearance laws complaint about the new mortgage company. At my house for 22 years I always paid on it until the covid and I don't need to link one on my credit report and now it doesn't show that I paid my mortgage since XXXX. I really did a number on my credit and I couldn't get them to defer it and I couldn't get a equity loan either they refused equity loans before people went on forbearance and after.
|
| 03/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
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On XX/XX/2019 we started making payments to CMC Funding Inc, who then had SLS ( Specialized. Loan Service LLC ) take over the payments. Starting in XX/XX/2019, we started getting incorrect statements saying we were behind two payments. They even sent a person to our home to make sure that someone was actually living in it. Today I received a statement that states we are four payments behind, or they have put a lot of late fees on the bill.
In XX/XX/2019, we went to our bank and from the bank, with the assistance of the Manager, we faxed bank records to SLS showing that we were current. This has continued since then. Every month we get phone calls and a visit from a gentleman that assures them that we still live here. In XXXX we went once again to the bank and once again with her assistance we gathered all our information and sent it on its way to SLS. Nothing is working. They send us outrageous monthly statesmens, phone calls to no avail, however they are not listening to us or our bank, when we provide the proof of payment.
We are at the end of a very short rope ... meaning, we are both retired, living off Social Security, making our home payment, and we can not get this company to do their due diligence by researching on their end to see where the payments are going and why it takes so long at their end for the payments to get documented in their system.
I want to sue them for the balance of our loan. The amount of work, XXXX and XXXX XXXX and XXXX that they have placed on my husband and I for the last six month is overwhelming to put it mildly! I can not keep going like this for the remainder of our loan balance. Granted we just started, however this is so ridiculous for us to go thru every month! We need help dealing with this company as they are not listening, nor are they reading the documents that we are sending from the bank. I have no idea what I need to do next. We have exhausted all of our options.
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| 01/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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SLS has not provide me with statements or online access to my account information thus no printable info. I have faxed request # XXXX on XXXX XXXX XXXX for current information on all, that includes tax, insurance and the disbursement of my payments ( some of which I paid over the amount ) the principal, and the disbursement of the funds from the hardest hit recast loan. Fax # XXXX this morning. I called last month to ask what my payment was taxes and insurance had been included but, I had received a tax bill a couple of weeks ago which I never had before. I called and I have to go through multiple departments to get answers. I filed bankruptcy XXXX/XXXX/XXXX at that time they were not to contact me thus I could n't access my account. My bankruptcy was XXXX XXXX/XXXX/XXXX. So why ca n't I get a statement, online access of printable info. How was my money disbursed has yet to be answered. I received documents that were unacceptable and incomplete not providing the information I requested. I also received a letter from SLS last week stating it would take a month to get this request processed.
Today I received an email from the insurance company they will be taking payments out of my account. I get 1 week notice on the change? I ca n't access my account online thus I can not print anything directly from them I have to do a screen copy, why? My computer is not the issue.
I have made inquiries by phone and my XXXX request by fax this am. I am disable and I need to know where my limited income has to go, not last minute. I will be calling them along with the fax to find out my payment due for XXXX. I 'm KEEPING my HOME all I want is fair, complete, and accurate information regarding my mortgage. I was fortunate to get the assistance from the fund only to be blindsided by the mortgage holder. I have had too many of them but this is the worst to date.
Please help me resolve this matter t keeps me up at night.
Sincerely
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| 03/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, SLS received money from XXXX XXXX Housing Assistance Fund in the amount of {$40000.00}.
My first complaint is that the amount paid to SLS included money for 3 monthly payments going forward but SLS only applied money to 2 months going forward.
My Second complaint is that I was charged over {$3500.00} in late fees, legal fees and property maintenance, valuations and other fees. Because of SLS 's errors, I shouldn't have been placed in foreclosure and charged fees.
I should not have been placed in foreclosure or charged fees for 2 reasons : 1. Even though my dad had asked, SLS, many times to correct the account title to show my name so that I may get correspondence, SLS representatives confirmed that they received our requests but completely ignored us. Because I wasn't getting correspondence from SLS, I didn't know our home was going into foreclosure until XXXX, when XXXX notified me that my homeowners insurance was being cancelled. I had to ask them to research why it was being cancelled and after researching they found out that it was being cancelled because our home was in foreclosure.
2. The government requires that the account is frozen when the servicer is made aware of the HAF application. The first time, SLS was made aware of our application was in XX/XX/XXXX. Unfortunately, XXXX ( SLS HAF dept ) lied about knowing that we had applied for the funds. I'm providing proof that I notified SLS about our application in XXXX and XX/XX/XXXX, but the house was still placed in foreclosure. I called XXXX several times to explain the situation, but he never mentioned that we were in danger of going into foreclosure. XXXX is unprofessional, vindictive and condescending, he lied about so many things and never documented our conversations in my file.
I'm also including proof of some of the requests to correct the account title as well as proof that the account wasn't corrected until XX/XX/XXXX.
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| 01/20/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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SLS recently began servicing my loan when the IR reset causing my payment to double. So starting in XX/XX/2016 I began submitting all of the required documentation to have the loan modified. Since this time the experiences I have encountered have made me lose confidence in their ability to execute loan modifications timely. Today is XX/XX/XXXX and I just got another call stating the XXXX doc that I sent back in XXXX is now invalid because the date is old. Furthermore, they told me the XXXX submitted for the co-borrower was also invalid when in fact just a few weeks prior they confirmed it was fine. It appears every 15 days or so they contact me to tell me about another random document that was n't requested up front is now needed and if I do n't send it I wont qualify. I have been very responsive when it comes to providing the necessary documentation but these long delays between calls and these random requests for documents that were not requested up front need to stop. In addition my single point of contact is 'bullying ' by stating [ with attitude ] that the mod wont get done if do n't supply the documentation. I do understand this but the aggression she showed is class-less.
I am struggling to pay my mortgage and need a decision ASAP on if I qualify for a loan modification. I am borrowing money to keep the loan from going 60 DPD but it is becoming increasingly harder to make the payment. Based on these poor experiences I now believe SLS is purposely delaying the execution of mortgage assistance because the MHA program has ended and so has the Obama administration. this perceived negligence needs to stop and I only hope the CFPB can help end the madness. I think it is safe to assume hundreds ( if not thousands ) of other customers who have SLS servicing their loan are facing the same situation. I take confidence knowing the long reach of the CFPB and thank XXXX almost daily for their existence. Please help
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| 10/22/2019 |
No |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX sold my mortgage to Specialized Loan Servicing on XX/XX/2019. Since XXXX, Specialized Loan Servicing has repeatedly refused my mortgage payments. They have inaccurately changed the amount owed to reflect a significantly higher amount. The escrow itemization is also wrong. I emailed and repeatedly called SLS attempting to pay and explain the inaccuracies without success. I even emailed the CEO asking for his assistance to correct our escrow and accept payment. I received a reply from his email stating he was on vacation and would respond when he returned. Unfortunately he never responded. Our home 's value is almost {$100000.00} more than what we owe SLS. The law firm XXXX XXXX XXXX XXXX located in XXXX is representing SLS, and auctioning our home tomorrow at XXXX XXXX in XXXX county, Alabama. Last month, I was forced to file the attached lawsuit because SLS refused to accept our payment and explain to us why we owe the inflated amount. In XXXX, XXXX and XX/XX/2019 I was told by SLS representatives repeatedly they didn't have all of the documents to confirm the accurate amount which is why they couldn't accept my payments. How could they foreclose on my property when they admitted to not having the proper documentation yet from the recent sale from XXXX? It has come to my attention that an associate of XXXX XXXX XXXX XXXX has a vested financial interest with Specialized Loan Servicing. Is that a conflict of interest? It appears SLS purchased my mortgage with the expectation of foreclosing on my property without allowing me an opportunity to question the inconsistencies. I argue that our lenders and servicers have exploited our mortgage account for financial gain with intent to cause my family financial harm. I ask CFPB to fully investigate this matter, and know that I am prepared to pay what I accurately owe. I beg for your immediate assistance investigating this matter to the fullest extent possible.
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| 09/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan has been transferred again this time from CMC funding, Inc. To Specialized Loan Servicing. I continue to have a multitude of issues with payments been applied to my account as I have indicated clearly with clear and concise instructions. I submit my payments ( before the due months in fact before the payment is due ) using SLS 's payment site directly. Not using a third party or my financial institution. Despite this and clearly indicating how my payment should be applied again using SLS 's payment site they can not seem to follow instructions and apply the payments directly to principal instead of how I have indicated. On XX/XX/2021, I submitted a payment in the amount of {$1800.00} on the SLS payment form I indicated {$1500.00} should be applied to the principal and interest payment and the remainder {$280.00} applied to the principal balance. This was not applied correctly and the entire amount was applied to the principal balance. On XX/XX/2021. I submitted a payment in the amount of {$1800.00} using the SLS payment site. I indicated on SLS 's payment former to apply {$1500.00} to the principal and interest monthly payment and the remainder of {$280.00} to the principal balance. Yet again, SLS failed to follow clear and concise instructions and applied the entire {$1800.00} to the principal balance which is not what instructed them to do. I am sick and tired of having to monitor SLS every month to ensure my payments which are made in advance and should be applied to my account as I have indicated. It has been a complete and utter nightmare dealing with CMC Funding and now Specialized Loan Servicing. If a customer indicates how payment is to be applied why they can not follow instructions and apply for the payment as indicated and correctly? Is there no one at SLS that can follow instructions? I believe SLS needs to be audited to ensure no fraudulent activities are occurring at this institution.
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| 07/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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This is a continuation of prior complaints. Now they show me 60 days late, in default, and intent to foreclose. I have sent all the payments. I can not control what they do with them. It seems as though this is some kind of racketeering scam or criminal activity to extort extra money out of you by threatening to foreclose and harass. Receive phone calls constantly and usually letters every other day, and/or every Friday. Have an ulcer from this.What do you do when they don't process your payment. We have lost 2 sales on the house. Can't sell because can't get financed for a new one because they've wrecked my credit and won't fix it and neither will the credit bureaus. How are you allowing companies to do this. XXXX XXXX transferred to them XX/XX/2018 & I have been living with this. I understand that XXXX XXXX is guilty of this in 11 states. Is Specialized Loan Servicing affiliated with XXXX XXXX or an arm or co-conspirator to defraud. They only do this to customers paying on time, and then say you have not.PLEASE STOP THIS ; PLEASE FIX THIS. WE NOW HAVE A 3RD POTENTIAL BUYER. All have been at asking price. I almost throw up every time I get a letter from these despicable pieces of garbage. On top of all this, it wrecked our chance at a reverse mortgage to get away from them. THIS HAS TO STOP NOW! I will not tolerate this any longer, my health is in jeopardy. We are senior citizens and my husband is a veteran that's had 2 strokes. If either of us die from this harassment, I will make sure that the estate sues everybody, forever! There must be some recourse and you must have some authority to revoke their license and put them out of business. It's not just for us, but for the others that they've done this to that I see online. Attaching file with docs from them and updated Exhibit A & B with all my payments and usps receipt numbers. PLEASE, PLEASE, PLEASE DO SOMETHING THIS WEEK! I can't take anymore of this.
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| 07/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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The 2nd lien holder SLS, gave an approval letter with the demand of {$90000.00} from the 1st lien holder and or the sellers in order to release the lien so the sale of the property could not proceed as intended. The buyers walked away after knowing the sellers were unable to proceed with such a demand from Specialized Loan Servicing, something they conveniently forgot to include in their response to CFPB. The property was listed again at {$640000.00}, a price that the market supports, as there have been similar properties sold in this range and the property is in need of upgrades and maintenance. SLS refuses to have a interior BPO or an appraisal done, they are currently using active and under contract listings in their valuation which has no support in the final sale of any property. We currently have a new offer, it is being reviewed by the 1st lien holder XXXX XXXX and waiting for another approval on the property. The 1st lien holder has also contacted their attorney XXXX and XXXX to start foreclosure proceedings, the letter is attached for your review. The approval letter, dated XX/XX/2018 from SLS is also attached for review showing the requested XXXX to release the lien, knowing the first would only pay up to 10 % percent with management approval which we have expressed multiple times to SLS in verbal conversations. If we can not get a reasonable payoff amount from SLS to release the lien so the sale can move forward, the property will go into foreclosure ; maybe this is the overall intention of SLS 's outrageous request for a payoff. The 1st lien holder has now offered {$6000.00} to the 2nd SLS, as a current payoff and the approval letter from them once received will reflect that amount. That letter will be sent to SLS for review and request to release the lien for the current offer on the property before it is foreclosed on. Thanks for your review and time on this matter, please advise. Thank you.
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| 01/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In 2019 my wife was diagnosed with stage XXXX XXXX XXXX. I am permanently XXXX with XXXX XXXX. We missed mortgage payments for the months XXXX, XXXX, XXXX of 2019. I contacted the mortgage company and they offered a loan modification because of a medical hardship. We sent the application paperwork for modification of the mortgage back on XX/XX/2019. The process of doing the modification of the loan was finalized on XX/XX/XXXX 2019.During this process the mortgage company called every month and withdrew payments for XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/2019 XXXX reported these months late on the credit report to the credit bureaus. I dIsputed this to XXXX, XXXX and XXXX XXXX. I supplied all three credit reporting services with proof of payments posted to the mortgage company from the checking account. They investigated and return with the loan was modified and current. I disputed the findings again to the credit bureaus. The same answer came back from the investigation. I was told to contact the mortgage company and open a credit dispute with them on an error of crediting payments taking directly from the checking account. I spoke to someone and would not delete the late payments. They told me that I should have asked for a forbearance and that would have not affected my credit. I was never told about this option back in XXXX XXXX.I asked to talk to a supervisor and received a return call the next day with the same decision not to credit these payments. They record all telephone calls. I told the person that took the payments every month that how can you repot these late. I was told when the modification of the loan was complete that it would be fixed on my credit report. I came to find out about this when trying to refinance the loan with another company. I was never credited for the payments and that it shows as late on my credit report.
Thank You, Trying to refinance a mortgage after a medical hardship
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| 02/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In approximately XX/XX/XXXX, my ex-husband stopped making required monthly spousal maintenance payments which in turn delayed my ability to keep current on my payments to Specialized Loan Servicing.
After several months, I regained the ability to make payments but was told that all previous payments had to be up to date before they would allow me to begin payments again. I did not have that amount of money available to me.
In XX/XX/XXXX, I made my first application for a loan modification/repayment plan. It was then that SLS began continually asking for more documentation such as a copy of my driver 's license, a new request for tax information, obtain a quiz claim deed from my ex-husband, etc. and they would drag it out so that I would have to submit a new application with all new updated information including bank statements and check stubs.
I was told repeatedly on many occasions that my packet was complete only to learn they needed " one more piece of documentation ''. Not only that, they changed the mailing address from me to my ex-husband 's address. I was given no communication other than two letters and being served for the sheriffs sale from them even after many attempts over the last two years to change the address or at the very least, to include me on all communications.
I have completed and submitted no less than eight different packages on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and most recently, XX/XX/XXXX only to be told that more documentation is needed.
I have been working with XXXX XXXX XXXXat the XXXX County Housing Department and she has advised me to submit complaints to both your office and also to the office of the Minnesota Attorney General.
I was unable to upload my documents but will submit them via USPS mail.
Thank you very much for your consideration. Please contact me with any further questions or information you may need.
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| 09/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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Over two years ago I made a loan on a property to a " friend '' from my IRA. The " friend '' stopped paying on the loan and I therefore foreclosed on the property, XXXX XXXX XXXX, XXXX, Ca. XXXX. The XXXX on the loan was taken out by XXXX XXXX and the loan is serviced by Special Loan Servicing phone # XXXX. My escrow co., representative XXXX XXXX sent a Payoff request after the current trust deed with my name on it had been sent twice to Special Loan Services. They refused to release the Payoff statement, and insisted that I needed the permission of the previous owner, the one I foreclosed on because he was over two years in arrears on my loan. This is against the law, according to Cal. Civil Code 2924c ( a ) ( 1 ) and ( c ) and also Cal Civil Code 2904-2905 i.e. When a senior lien against a real property is in foreclosure, the holder of the junior lien has the right to reinstate the senior debt ... etc. which I am certain that your agency is familiar with. Then, after I threatened with the law, they sent the payoff request. However, when I faxed in my insurance co. authorization of the insurance on the property, they said they could not accept it without again the former property owner 's ok. Please straighten these people out_ I paid over {$18000.00} to " catch up '' with the mortgage, which the previous owner stopped paying on over 5 months ago. Special Loan Services refuse to 1. place my name on the mortgage, 2. release any information on the costs to me and 3 allow me access on their website for info. I am the owner now, yet do not have access to information-I have to pay yet they refuse to tell me about the charges. They will not accept my insurance and continue to have the insurance they chose on my loan. Please help me asap. Thank you, XXXX XXXX new owner of XXXX XXXX XXXX, XXXX, Ca. XXXX SLS loan no. XXXX. If you need any specific documents please contact me. XXXX, XXXX XXXX XXXX, XXXX, Ca. XXXX
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| 06/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I started a loan modification with XXXX XXXX in 2011 which was supposed to combine a XXXX & XXXX. I was making payment under a trial period until they qualified me for the modification. Niine months into the process they sold the loan to SLS after 9 month of making payments which never reduced my principle balance and also they reported me late during the time I was making the agreed payments. SLS service called me and said they were starting foreclosure because I had n't made a payment in 9 months. I hired an attorney and all they agreed to do was start another modification. I agreed because I was afraid of losing my home.I was told I 'd only have XXXX mortgage so I assumed when XXXX sold the serving it included both the XXXX and XXXX because they were differing ,XXXX of the {$26000.00} I owed on the XXXX. Now the loan has been transferred once again to XXXX and they are stating the deferred amount is {$24000.00} which is {$10000.00} more than I agreed to in the signed loan modification agreement with SLS. My rate is 7 % so I 'm trying to refinance my loan with a lender I know. I 've been told I have XXXX liens against my property and XXXX of them was a XXXX from XXXX. I requested my note from XXXX over 45 days ago and they still have n't provided it. XXXX reported to the credit bureaus ' that the original XXXX was paid and closed that is why I thought it was transfer to SLS and was the deferred portion of my current payoff. How can they do this? Say it 's paid and closed and refuse to provide me with a lien release. They are holding me hostage so I 'm not able to refinance to a lower rate. My complaint involves XXXX companies XXXX ( original lender ), SLS ( XXXX servicer of my loan and loan modification provider ), XXXX ( current servicer of my note which they have refused to provide in a timely manner and have added XXXX to the deferred portion of my payoff, which was not supposed to collect interest.
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| 05/09/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My mortgage servicer did not apply my payment in a timely manner and caused me to be delinquent per their records. My bank confirmed the draft check ( sent by my bank - see below ) was received by SLS on XXXX/XXXX/2016. SLS did not process the payment until XX/XX/XXXX - after the late fee cutoff. My scheduled payment of {$11000.00} was placed in suspense on XX/XX/XXXX and not applied. I was current on the account and have been for 10 years. My payment is still in suspense and I received a default notice today showing my un-applied funds and a late fee of {$560.00}. I called customer service and was passed to an executive queue, where SLS confirmed that their cashiering department put my payment into suspense and would open a research ticket!!!! I should call back in 2-3 days!!!! This is an issue that should have been resolved on the spot. I have been forced to send my payment via normal mail and am concerned that it will be processed in the same manner this month. This is poor customer service and appears to be a non-compliant process - not posting funds when a complete P & I payment is in hand.
Note : SLS does n't accept borrower initiated ACH payments anymore - my banks, both XXXX XXXX XXXX and XXXX XXXX XXXX, both confirmed SLS will not accept electronic payments and instead the Banks have to cut a Draft Check for mailing to SLS. SLS offers ACH - only if you sign up for one account on a specific day so SLS can draft at their initiative. They offer XXXX XXXX for {$9.00} a payment after the XXXX of the month. These are not acceptable options in today 's world, not convenient for me and provides me no flexibility to pay ( 1 ) on any day prior to the end of the 15 day grace period from month to month, and ( 2 ) from any of my accounts from month to month. I was able to make my payments easily before XX/XX/XXXX - and now a business practice has caused a delinquency issue, all the while they had my funds
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| 11/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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With the main loan or the big loan I am ok with a lot of sacrifices but I am paying on time because my son is helping me to pay with the 2nd loan is with the one I have problems. The put me on foreclosure but according to them they canceled it..because I didn't pay the 2nd loan for a while.. the confusion and problem was that nobody send me a bill since I did a bankruptcy on 2010 and the judge asked me if I want to keep my house and I said yes.. I thought it was included in the first loan but not when I tried to refinance that's when I found out that I have a lien against the property. The company for the 2nd loan never send me a bill or anything.. I was trying to talk tot the attorney that help me with the bankruptcy but i found out that she XXXX XXXX XXXX XXXX XXXX I asked my bank for the 1st loan and they said they didn't know anything about it. Last time I new from the 2nd loan I owe $ XXXX. Lately I've been trying to negotiate an pay it they brought me back and forth for 2.5 year and nothing.. now they're saying that they will sell my house so I pay them the loan now they are trying to charge me more than $ XXXX because I didn't pay the loan at all which is not truth I paid the loan to the first bank which was The XXXX XXXX then later to XXXX XXXX XXXX XXXX etc etc.. when I did XXXX its when it stopped that why i thought it was included in the first loan. I don't think is fair that when I find out about the 2nd loan I've been negotiating with them and they didn't accept it now. They are not counting the time that I was paying the loan. I'm a hard working person my husband has been struggling with his health since XXXX of this year.. not able to work.. only me the one that is working and been responsible and paying all my bill.. please help me. I agree to pay what I owe but not triplicate the amount which I don't owe.. plus I never received a bill that was saying that I owe. Respectfuly, XXXX XXXX
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| 09/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I filled a BK Chapter XXXX on XX/XX/XXXX XXXX. In the course of this Bk their lawyer stipulated on behalf of the Lenders, XXXX XXXX XXXX XXXX XXXX, as Trustee for XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX 'S, to stipulate the terms of the loan to be a secured agreed amount of {$260000.00} plus {$14000.00} for escrow advances to be amortized over 30 years at 5.0 % per annum. Payments were to begin XX/XX/XXXX in the sum of {$1500.00} plus regular monthly escrowed payments of taxes and homeowners insurance. In the event that the Debtor defaults under stipulation, a 30 day letter shall be sent for each default and a {$100.00} shall be fined to cure. None of this took place.I sent a payment every month for the past 6 years, first to XXXX servicing, then to SLS servicing. During this BK a notice of default was filed, XX/XX/XXXX, a notice of sale filed XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX. I continued to make the payments at times the amounts requested were irregular but I made them anyway. My BK was confirmed on XX/XX/XXXX and the final degree was granted on XX/XX/XXXX along with an order of discharge on XX/XX/XXXX " stating that a complaint objecting to discharge of the debtor was filed and, after due notice and hearing was not sustained '' " Any judgement heretofore obtained in any court other than this court is null and void '' Beginning in XX/XX/XXXX SLS refused by payments saying that I was in default from XX/XX/XXXX.They say I missed 6 payments. I protested by asking for a QWR on XX/XX/XXXX asking for an accounting of my payments beginning with the court stipulation XXXX XXXX. They responded but not to the original date and not simply understood, I sent another QWR on XX/XX/XXXX requesting an accounting of my payments beginning from the court stipulation beginning on XX/XX/XXXX. I have not received any response. I want to keep my property and I want to be treated fairly by the servicer/lender.
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| 04/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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This purported trust claimed to foreclose on a mortgage contract that never consummated in violation of MGL Ch XXXX sec 63 b and has since attempted to sell this property in violation of the bankruptcy laws.On XX/XX/XXXX, I signed documents that I understood was a mortgage and note from lender, XXXX XXXX XXXX XXXX XXXX, mortgage loan # XXXX, at XXXX XXXX XXXX., XXXX, MA XXXX. XXXX XXXX, Massachusetts as shown in the deed recorded at XXXX County Registry of Deeds book # XXXX page XXXX.
According to the XXXX County Registry of Deeds stamp at the top right of the page, a purported Assignment of Mortgage to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX as Trustee for the Benefit of the Certificateholders XXXX, XXXX. Asset-Backed Certificates, Series 2007-9, was recorded on XX/XX/XXXX at XXXX XXXX. in Bk : XXXX Pg : 23-24 Page : 1 of 2 As of XXXX XXXX ( the settlement date ) funds were supposed to be disbursed to XXXX credit card XXXX in the amount of {$560.00}. After 11 years when XXXX discovered they had not been sent, the funds were reissued on XX/XX/XXXX. This was after the purported foreclosure took place on XX/XX/XXXX as recorded by the foreclosure deed that was filed in the XXXX County Registry of deeds on XX/XX/XXXX at XXXX in Book # XXXX page XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX as Trustee for the Benefit of the Certificateholders XXXX, XXXX. Asset-Backed Certificates, XXXX XXXX, is registered on the Securities and Exchange Commissions public website as a purported XXXX trust with its constituting document, ( known as the Pooling and Security Agreement at : https : //www.sec.gov/Archives/edgar/data/1401795/000090514807004515/ecf-1677_ex41.htm This trust never existed and the contact never wa consummated in violation of the statute. The Massachusetts Division of banks sent Industry letters in XXXX and XXXX warning about this and possible sanctions.
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| 01/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My mortgage account was transferred from XXXX XXXX XXXX XXXX to SLS in XXXX XXXX. I made the XXXX payment to XXXX and the XXXX payment to SLS. The statement I received from SLS showed a mortgage payment amount that was higher than the XXXX payment. Upon contacting SLS they informed me that part of the payment was escrow of taxes and insurance and part of it was 'fees ' SLS paid to XXXX on my behalf. However, they did not know what the fees were for. I informed them that I pay my own taxes and insurance so there should be no escrow fees. I also advised them that I needed to understand what the other fees were for. They said they did not know what the fees were for. My initial call to them regarding this issue was in XXXX of XXXX. As of today, XXXX XXXX, XXXX, SLS is aware that I do not escrow and they still contend that they do n't know what the other fees are for although they expect me to pay them. They have all the correct documentation that the tax and insurance payments are current. However, they have not adjusted the statement nor have they applied the XXXX payment to the mortgage. They have applied the XXXX payment to the mysterious 'fees '. This company 's practices are predatory in nature and their license to act as a loan servicing company should be revoked immediately. The only recourse I have to avoid a late payment on my credit report is to pay the additional fees they are extorting from me. I had NO idea they had not applied the XXXX payment until I reached out to them on Friday, XXXX XXXX, XXXX. At NO point have they tried to contact me regarding a late payment. I also contacted XXXX regarding the issue. XXXX was very clear that they NEVER communicated to SLS that there was an escrow balance. This further convinces me that SLS decided to add escrow fees to my account in an effort to extort other fees, e.g. late fees, on my account that I would be forced to pay. Stop these criminals NOW.
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| 10/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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In XXXX 2015 I refinanced my home through XXXX Lender for {$280000.00}. Subsequent to this, the loan was purchased by XXXX and servicing was initially provided by XXXX XXXX Loan Servicing Division. The first payment was due XXXX/XXXX/15 and XXXX serviced the loan through XXXX/XXXX/15. For some unexplained reason when I reviewed my payment history online, {$83000.00} had been added to the principle. It is obvious that something was wrong as the note and all my docs clearly show the borrowed amount as {$280000.00} ; Even XXXX XXXX account history shows the initial {$280000.00} as well as the addition of the {$83000.00} about 2 weeks later. I brought this to their attention and after many, many communications they said they resolved the issue and adjusted my account accordingly on XXXX/XXXX/15 ( I have included a copy of the payment history from Impac ). Their explanation was that somehow my loan docs had been mixed up with another and caused the addition of the {$83000.00}. About the same time they said the matter was resolved, they coincidentally transferred the servicing of my loan to Specialized Loan Servicing ( SLS ) which began on XXXX/XXXX/15. In reviewing my account with the new loan servicing company SLS, the {$83000.00} has been suspiciously attached to my account again. On top of all this, SLS now has my property confused as being in XXXX County instead of XXXX XXXX County for my escrow account tax payments. SLS customer support told me they will look into it, but something is just not right. I feel like someone is trying to hide this {$83000.00} back at XXXX or XXXX, which are both part of the same company. I am very disturbed by all of this and would like some help in finding a resolution. I have attached an account summary from SLS to show the current amounts they list as well as the payment history from XXXX XXXX to show the suspicious addition and deletion of the {$83000.00}. Thank You.
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| 03/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS purchased our mortgage from XXXX bank. The entire process has been a complete mess. SLS never notified us that they acquired our loan and we continued to pay XXXX. After months of dealing with SLS, they finally obtained our payment from XXXX but during those months they called me daily demanding I pay a second time and threatening our property. Our initial statement from SLS was full of errors, including material errors in the escrow accrual. I got them to correct the escrow amount and in the process they confirmed they received our escrow balance from XXXX and acknowledged they needed to pay the taxes. Despite this confirmation, SLS failed to pay the property taxes on our property and we received notice from the county. I notified SLS and they assured me the taxes would be paid. I later received lien notice from the county and contacted SLS. They again assured me it would be taken care of. I then went to refi an home equity loan and was notified that the balance was still outstanding with the county and the lien had been sold to a 3rd party. SLS this time said they were researching and one step outstanding was determining who internally was at fault and they couldn't pay until that was determined. As of this complaint, I am still waiting for SLS to pay my taxes. I was told I could pay the taxes myself and SLS would reimburse me to get this resolved but if SLS hasn't paid the county as they promised, why would I take the risk of that proposition. In addition to the tax issue, I received an email notifying me that I was late on payment despite the fact that I had set up autopay. I'm assuming because of the escrow issue, the autopay was turned off without notice to me. As a result, SLS has applied late fees to my account. I noticed on their website that they have also noted me as late payments last year that was solely due to their purchase of my loan as I made all payments on time last year.
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| 03/02/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My mortgage rated was fixed for ten years, then went to a variable rate. The last fixed rate payment was due and paid XX/XX/2016. The loan was originally through XXXX, but after many changes is now with SLS Servicing. When SLS changed my rate, effective XX/XX/2016 they dropped it two points, from 6.625 % to 4.625 %. They told me the new rate, per my contract, is the LIBOR ( then 1.55011 % ) plus the index ( then 2.75 % ) for a rate of 4.30011 %. So I asked why I was getting a new rate of 4.625 %, which is obviously more than the formula they gave me. They said the rate, per my contract, ca n't change more the 2 % per year, and sent me a copy. But this is what the original contract says : on page XXXX, section XXXX, section ( D ) Limits on Interest Rate Changes : [ The interest rate I am required to pay at the first Change Date will not be greater then 11.625 % or less than 2.750 %. Thereafter, my adjustable interest rate will never be increased or decreased on any single Change Date by more then 2.000 percentage points from the rate of interest I have been paying for the preceding 12 months. My interest rate will never be greater than 11.625 % ] To me this clearly says that when we first go from fixed to variable at the end of ten years the new rate can be anywhere from 11.625 % down to 2.750 %. That 's why those figures are mentioned specifically. After that ( hence the word 'thereafter ' ) the rate will change yearly, but not more than 2 %. I have since written to them four times and called three times ( it is often impossible to get through on the phone ), but they insist that my rate ca n't change more than 2 %. I 've asked why the range of 11.625 % to 2.750 % is spelled out for the initial change then, and what the 'thereafter ' means, but they just insist they are right and I am wrong. Today on the phone they literally said they just wo n't change it, regardless of what my contract says.
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| 01/26/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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A loan was obtained with XXXX in XXXX, The next year my husband and I divorced. The degree stated we were each responsible for half the loan. I paid my half and it was clear that my ex was not going to pay his half. I continued to pay for as long as I could. In the meantime the loan was sold off to Specialized Loan Servicing. Finally the property was foreclosed on in XXXX. At the time it was discovered that XXXX never recorded it as a second mortgage. The bank took the house and it has been sold off to another party. I notified SLS in XXXX of the foreclosure and that I could not financially take care of the loan. They offered a settlement, which I forwarded to the other party on the loan. It was not settled. I have attempted to contact SLS multiple times and offer to settle this debt. They continue to respond with information on short sale and how to prevent foreclosure. That is long gone. There is no property. I have no assets other than a XXXX XXXX XXXX and a XXXX camper. I am willing to settle this debt with them in the amount of {$3500.00} that was owed at the time I couldn't make the payment anymore. The other party is clearly not going to take responsibility and I want to clear it up. I understand the effect it will have on my credit. The loan is now well over the original amount that was owed with all of their fees and penalties. Again, I have attempted multiple times to contact them and settle this. They have contacted me during the day while I am at work and can not take the call. When I try to call them back I can't get through because they want the mortgage information on a house I haven't owned since XXXX. Can someone please just help me with a debt settlement to take care of this debt. Point me in the right direction to settle this debt. I am willing to settle for an amount less than all these ridiculous fees and penalties. I have paid more than half of the original loan already.
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| 10/19/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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10 years ago we bought a house from XXXX XXXX and our loan was processed by them.When we took this loan it was our understanding that it was a 5 year interest adjustable mortgage with the option to renew it at the same term for another 5 years. After the initial 10 year adjustable period our loan will be fully amortized for the remaining 20 years. We took this loan in XXXX, 2006, never miss a payment, and we were ready to see how much will our payment is if it were to be fully amortized for the remaining term but I was shocked when I received the statement from XXXX XXXX who got our loan from XXXX XXXX, that we still have the adjustable rate, and the only difference is they added the principal and escrow, and our rate is adjusting every six months based on the XXXX index rate. To me, this is unfair. It was not fully explained to us when we got this loan..now that we are retired we do n't know what to do. We ca n't qualify to refinance because of our bankruptcy and with our income now, we might not qualify. If only XXXX XXXX loan people explained it to us clearly 10 years we would n't be in this predicament now. We might lose the residence that we lived in the past ten years. I believe that this was a predatory loan designed to prey on elderly people like. I know we signed the papers but it such a thick volume of papers we had to go through, so we relied and trusted the loan officer, that she had our best interest at heart and that she gave us the best loan at that time. My husband is XXXX years old and I am XXXX years old, I do n't think there are still companies out there who would hire us just for us to save our home. What I really want is for our original lender to change the term of our loan and have a 30 year amortized loan so we could afford the payment and keep our home. Our loan is transferred to a new loan servicing company, Specialized Loan Servicing LLC. Thank you for your support.
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| 11/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX XXXX XXXX Customer Care Department XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CT XXXX To whom it may concern : XX/XX/2021 my monthly mortgage payment of {$4800.00} for XX/XX/2021 was paid to Specialized Loan Servicing through the bill payment service of my bank XXXX XXXX XXXX XXXX.
XX/XX/2021 I was notified in writing that the servicing of my mortgage would change from Specialized Loan Servicing to XXXX XXXX XXXX effective XX/XX/2021.
XX/XX/2021 my monthly mortgage payment of {$4800.00} for XX/XX/2021 was paid to XXXX XXXX XXXX through the bill payment service of my bank XXXX XXXX XXXX XXXX.
I contacted XXXX XXXX XXXX on XX/XX/2021 to verify that they would pay my real estate taxes from my escrow account. I was told that the taxes would be paid.
XX/XX/2021 I received a letter from XXXX XXXX XXXX stating that my mortgage was one month past due, and threatening to impugn my credit rating.
I contacted XXXX XXXX XXXX again the week of XX/XX/2021 to try and resolve the claim that I was delinquent. I spoke to XXXX XXXX, she wouldnt give her full name to me, and I told her that I was not past due, and I had proof the bill was paid. I sent XXXX my bank statement that shows both the XXXX payment to Specialized and the XXXX payment to XXXX XXXX XXXX being made. XXXX promised to get back to me, but as of this letters writing she has not contacted me.
On XX/XX/2021 I received another letter from XXXX XXXX XXXX, dated XX/XX/2021 again accusing me of being delinquent and stating that I had to dispute the validity of this debt against my property or it would be considered valid in 30 days.
I officially notified both Specialized Loan Servicing and XXXX XXXX XXXX that I dispute the debt and again explaining that sequence of events, and that I had sent them proof of payment. I did this via registered mail, return receipt requested.
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| 06/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received a letter dated XXXX XXXX from XXXX XXXX that it was transferring my loan servicing to Specialized Loan Servicing ( SLS ) in XXXX, Arizona.
I was not concerned at first. But then, there were nothing but problems with SLS from the day of the transfer. It took weeks to even speak with a person from SLS about the transfer.
Once I spoke with a representative, I set up weekly mortgage payments, as I had done with XXXX XXXX for years and I never had any issues.
Once the ACH debit was set up and confirmed via phone and I received an " Electronic Funds Transfer Enrollment Confirmation '' -- I thought everything was set up and expected smooth sailing.
My first payment was applied to my payment as set up.
My second weekly payment was applied to principal, not as a payment, potentially making my full payment late. And then, I received an " Automatic Payment Cancellation Notice '' letter dated XX/XX/XXXX explaining that the ACH had been cancelled.
I spent hours on the phone and on hold trying to correct the misapplied payment and trying to figure out why the ACH was cancelled to no avail. It was very stressful. I never experienced this situation and I have owned a home for 25 years. No one at SLS ever returned calls as promised. Then, I read reviews on the XXXX XXXX XXXX with people citing the same problems of cancelled ACH and misapplied payments.
Several, like me with a credit score above 800, cited they never resolved the payment problems and that their credit score dropped because of a supposed missed payment. These folks warned others to refinance quickly before credit scores dropped because of SLS mishandling payments.
This concerned me greatly. After 7 hours on hold, I realized I had to refinance quickly. This cost me about me about {$5000.00}, but thankfully, I am away from SLS.
Please research this servicing company, this company needs to be shut down.
Thank you.
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| 04/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Older American |
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It all Started when I was granted a modification in the summer of XX/XX/XXXX with XXXX XXXX.
I made all 3 trial payments to XXXX XXXX but lost the modification because they did not receive the paper work on time.
I called XXXX XXXX to beg for my modification to be honored but I was denied and told to re-apply. I re-applied in XX/XX/XXXX I was timely with the documents that were requested from me. Oddly though, The documents would sit with XXXX XXXX until they were expired and I had to re-send the documents over an over again until I submitted a complaint with my single point of contact 's manager in XXXX. They apologized and promised that everything they had was enough to be reviewed. A month later I receive a letter stating that my loan was sold to SLS effective XX/XX/XXXX. I called XXXX XXXX and asked what was going to happen to my application on file, I was told that decision for approval was pending and when I was approved for a modification, I would have to send my payments to SLS.
When XX/XX/XXXX arrived I called XXXX XXXX. they said they had no record of a decision and to contact SLS.
I contacted SLS, I was told that a packet was sent out to me to fill out for a loan modification review. I sent the application back as soon as I got it, XX/XX/XXXX.
On XX/XX/XXXX, I was denied. I was told the reason for denial was because my investor, XXXX XXXX, did not approve granting me a modification. How is it that when my servicer changes, all of a sudden XXXX XXXX has a change of heart? I have the same investor just different servicer. I believe my loan was sold for the banks personal financial gain. XXXX XXXX prolonged my review just to have enough time to wash their hands of my loan. Now, I am in foreclosure without a home retention option, all because of the race of time. I never received court documents or proof of foreclosure.
I am a senior citizen, where do they expect me to live?!
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| 09/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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This is the third complaint I have filed with you about this company, SLS L.L.C., or Special Loan Services, LLC. This company has so many complaints on the Consumer Services site and all are similar to the complaints I have had with them, including procrastinating on responding to customer complaints which puts extra late fees in SLS 's pockets, not reading correspondence and instead sending it back which also increases time and hence late fees, ignoring customer requests, ignoring California XXXX Laws, and it goes on and on. I have sent certified letters to the CEO and a vice president over two weeks ago and have received no action from the management or from the other people in the company. I have a mortgage, which I received due to a foreclosure and I paid over {$18000.00} wired in via XXXX XXXX to pay the arrears, which the XXXX original mortgage holders, XXXX and XXXX XXXX, accumulated because when they found out I was foreclosing on them, they stopped paying the mortgage to SLS. I contacted SLS and asked, after I faxed them my new trust deed to verify on the property at XXXX XXXX XXXX, XXXX, Ca. XXXX, XXXX XXXX no. XXXX many weeks ago. I also faxed the XXXX XXXX code that supports this action-and they still refuse to put my name or release to me any information on the loan. HOW CAN I PAY THE MORTGAGE ON XXXX, 2015 IF I DO N'T KNOW HOW MUCH IS DUE?? I also had my insurance co. fax info on my new insurance and SLS refuses to acknowledge it because they continue to tack on the cost of their insurance which is expensive. This company is totally money driven, without concern to their customers. Read the complaints filed against them-they all support this.
All the supporting documentation is included in this email. I feel like no one is listening.
Please get back to me asap so I can take over the mortgage on this property, handle it responsibly and take care of this business acquistion.
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| 06/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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Specializing Loan Servicing is using faulty information in the servicing of the mortgage loan. SLS has been made aware of the robo-signed document which is the enclosed Assignment of Mortgage.
XXXX XXXX XXXX XXXX XXXX XXXX went out of business on XX/XX/XXXX, and Mortgage Electronic Registrations Systems can not assign a mortgage and does not have employees.
The robo-signed Assignment of Mortgage is trying to make it appear that XXXX XXXX XXXX XXXX XXXX XXXX was in business on XX/XX/XXXX, and XX/XX/XXXX.
Specializing Loan Servicing has also failed to deliver required foreclosure protections. The CFPB issued amendments on XX/XX/XXXX, The rule issued establishes new protections for consumers, including requiring servicers to notify borrowers when loss mitigation applications are complete : Whether a borrower is entitled to key foreclosure protections depends in part on the date a borrower completes a loss mitigation application. If consumers do not know the status of their application, they can not know the status of those foreclosure protections. The final rule requires servicers to notify borrowers promptly and in writing that the application is complete so that borrowers know the status of the application and have more information about their protections. The CFPBs new rule clarifies that, if a servicer has already made the first foreclosure notice or filing and receives a timely complete application, servicers and their foreclosure counsel must not move for a foreclosure judgment or order of sale, or conduct a foreclosure sale, even if a third party conducts the sale proceedings, unless the borrowers loss mitigation application is properly denied, withdrawn, or the borrower fails to perform on a loss mitigation agreement. Specializing Loan Servicing has yet to respond to a Notice of Error and request for information. Specializing Loan Servicing has yet investigated my complaint.
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| 06/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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This is a predatory lender. I own multiple properties with mortgages and this is the only one that has charged incessant late fees or that I have ever had such a difficult time submitting payments to. The website and customer service reps over the phone will tell you that there are tech errors every time you try to do ACH payments. I have been trying to set up ACH since 2019 to best avoid any late payments. Of course, not having ACH increases the likelihood that individuals will miss payments if they have to remember to do them manually, especially during the stressful time of COVID. I also reached out during COVID to request payment assistance or forbearance and no one answered the phone - I was on hold indefinitely. Also no reply via secure email. My payment went up in XXXX due to an escrow shortage and because I was on bill pay instead of ACH, the payment was {$100.00} short. I paid all but the {$100.00} difference well ahead of the due date. No one contacted me to notify me of the shortage. I was then charged a {$71.00} late fee on a {$100.00} shortage which I corrected immediately! I received no notice or contact saying I was short the {$100.00} until after the late fee was already charged. No one I talk to will waive the fee. In fact one representative said it was from a former lender ( although they are the first and only lender on this property ). Each rep gave me a different story or said they would have a manager call me back. No word yet from a manager. All the reps are incompetent and unable to find resolution. They will not let me speak to a supervisor. These are predatory fees being charged and individuals are being taken advantage of. COVID-19 hardships is not a time to charge clients {$71.00} late fees on {$100.00} shortages due to sudden escrow increases. I will continue to escalate until this fee is waived. I am not paying anymore predatory late fees to this company.
|
| 10/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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There is a serious mishandling of our escrow account. The mortgage payment on our house is originally {$1400.00}. We bought our own Flood insurance policy for our house in XXXX XX/XX/XXXX and submitted the documents to Specialized Loan Services so they would have them on file. This Flood insurance was paid in full by us the homeowner and so there would not be a payment that would come out of our escrow account to pay for it. Specialized Loan Services still ending up sending out a payment to the Flood insurance company from our escrow account which put us into a deficit. We spoke with them on Mon, XXXX XXXX to let them know they had made and error as we had already paid our Flood policy in full. They should not of made a payment and they would need to credit that amount back into our escrow account. They had us pay our regular payment of {$1400.00}. Specialized Loan Services said it would be fixed it and it would not affect our mortgage payment. We then received a letter from Specialized Loan Services in XXXX that our XXXX mortgage payment would be {$1600.00}. due to the deficit in escrow. We called and spoke with them on Tue, XX/XX/XXXX and they told us they would run an escrow analysis and to just go ahead and pay the {$1600.00}. They assured us they would have this issue fixed by the time our next mortgage payment came. We again have received another statement that our mortgage payment for XXXX will be {$1600.00}. We called them today XX/XX/XXXX to discuss the errors in escrow and it seems this company just can not get it together. They never ran a new escrow analysis when we spoke to them last like they said they would. The company said they would really run it this time. I can not afford to keep paying an extra XXXX $ a month for their errors. I am on a tight budget as it is and I am afraid I will not be able to afford my mortgage payment this month if they can not fix this error.
|
| 11/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
|
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This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there is still account that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX and XXXX Credit Bureaus to validate this account ( A ).
As required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. XXXX and XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any item of information contained in a my file at XXXX and XXXX are disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor SPECIALIZED LOAN SER XXXXXXXX Date Opened : XX/XX/2018 Balance : {$0.00}
|
| 11/30/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
|
|
Web |
|
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Specialized Loan Servicing contacted me concerning owing on account number XXXX on XXXX of XXXX. The original mortgage of the property at XXXX XXXX XXXX XXXX XXXX, FL XXXX was purchased in XXXX finance form XXXXXXXX XXXX and the mortgage was split in two, one, a 30 year mortgage for 85 % of the property price ; and the other an equity line for the remaining 15 % of the purchased price. In XXXX because of the great recession the property when into foreclosure, after five years in foreclosure, the property mortgage was modified. At this time I ask foreclosure lawyer what was to happen with equity line or second mortgage. I was told not to worry about it any longer. Since the original property purchased date in XXXX to XXXX there was no letter, email, phone calls, or any other type of communication, nor any bill on second mortgage. I and my son, XXXX XXXX, were listed on the property as owners. I decided to sell the property in XX/XX/XXXX, a month after the property was put on the market a letter arrived from Specialized Loan Servicing asking for full payment of second mortgage plus late fees and interest. I was not even aware the second mortgage still existed or the it was sold to Specialized Loan Servicing. They requested a payment of {$120000.00}. I received an offer on the property in early XX/XX/XXXX XXXX weeks after receiving the letter from Specialized Lon Servicing, I tried contacting the Loan provider but they wouldn't discuss anything with me, and hung up the phone. Since we were closing soon, amount was paid at closing but I truly feel there is a gray area of error with this Bank/Loan servicing entity. They were very hush, hush and I feel abused by the system. I like a deep investigation ... and will not settle with the institution side of the story, I need facts and documents to be shown ... Banks and other financial institutions have every mean to hide the truth. Thank you
|
| 05/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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On XXXX XXXX, XXXX I received a letter from SLS Mortgage Company, Specialized Loan Servicing LLC, stating that my account was transfered to them from XXXX XXXX XXXX, at that time I was a month behind and my monthly payments was {$680.00}, a few days later I received another letter from SLS Mortgage stating I was two months behind, which I made several attempts to contact them to dispute the amount owed, which was only one month. My wife made a double payment to catch up. On XX/XX/XXXX we received another statement which was for {$2700.00} the double payment was not applied to the account again. In XXXX of XXXX I received another letter stating my monthly payments were going from {$680.00} to XXXX I called SLS and no one would give me any answers, the woman told me in her system my payments were {$680.00} and to continue to pay that amount. The next statement I received was for {$3100.00} dated XXXX XXXX, the other payments were no applied again. My wife made a payment of {$1400.00} via money order, which has not been applied.I had also filed for a loan modification in XXXX, I filled out the modification papers five times because SLS claimed they did n't receive it and it was XXXX it to them each time. On saturday XXXX XXXX, XXXX I received the modification letters and SLS wanted me to pay them {$1000.00} a month, that not a loan modification, that is almost double of what my monthly mortgage is, considering I lost my job. I went through all my paper work I received from SLS Mortgage and found a letter dated XXXX XXXX, XXXX stating I owed XXXX XXXX from XXXX {$990.00}. advances of {$1200.00} and outstanding fees of {$29.00}, this was from XXXX and was included in my bankruptcy. This company is trying to collect on an Bankruptcy account that 's not even theirs.This company has really stressed me with the harassing letters of foreclosure threats, and wo n't post my payments correctly.
|
| 08/06/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
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1. I had a HELOC from XXXX XXXX XXXX that reached it's end of drawdown period on XX/XX/XXXX. The XXXX account number is XXXX 2. I owe approximately {$20000.00} on the HELOC.
3. The HELOC was subsequently sold to Specialized Loan Servicing. The account number is XXXX.
4. The payment amount due after the drawdown period ended ( the Second Payment Stream ) according to the signed Loan Agreement, dated XX/XX/XXXX, and the Transfer Letter from XXXX, dated XX/XX/XXXX, was to be 1.5 % of the outstanding amount per month which includes principal and interest.
5. I confirmed that the monthly payment of 1.5 % would include principal and interest with a loan servicer at XXXX named XXXX on or about XX/XX/XXXX. She, in turn, confirmed that with XXXX XXXX XXXX 's legal department.
6. The loan servicer at XXXX XXXX Mortgage also said that XXXX has historically and always calculated the monthly payment due after the drawdown period ends for interest and principal as 1.5 % of the outstanding amount.
7. Interest on this HELOC is pegged to the prime rate, currently 5.5 % per annum. On the outstanding balance of {$20000.00} that comes to {$3.00} per diem, or {$96.00} on a 31 day month.
8. At 1.5 %, the monthly payment on {$20000.00} would total {$300.00}. The interest breakout would be {$96.00} and the principal amount would be {$210.00}.
9. Specialized Loan Servicing, the new owner of the loan, unilaterally changed the terms of the Agreement.
10. Specialized Loan Servicing is now demanding that I pay 1.5 % of the principal due each month PLUS interest.
11. Thus, the monthly payment according to Specialized Loan Servicing would be {$300.00} PLUS interest of {$96.00} for a total payment due of {$400.00}.
12. This would be {$96.00} more per month due, creating an onerous additional payment and abrogating the original signed contract ( the Agreement ) and Transfer Letter.
|
| 02/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I mailed my XXXX payment to Specialized Loan Servicing on Friday, XX/XX/XXXX from XXXX, TN, and the payment was mailed to the lockbox address in XXXX, GA, which only takes two days max, as this is always my normal process since there is a fee to pay over the phone or online. I called the mortgagor on Friday XX/XX/XXXX because my payment hasn't cleared my checkings account only to be told that the payment hasn't arrived nor posted to my account and that it has been reported late to the credit bureaus. I attempted to dispute the credit reporting as the payment was made on XX/XX/XXXX but was told I would have to have proof it was mailed. After this conversation I made the payment over the phone, in which I incurred a fee, and forced to make the XXXX payment as this was the only payment amount it would allow. I received a statement a week later showing where the missing payment " mysteriously '' arrived and was posted to my account, only after I requested a stop payment on it and made the previously mentioned telephone payment. This sounds very suspicious that the payment would be posted after I made the previous payment. I have researched this issue and noticed that other consumers are experiencing the same issues of late payment postings with SLS ... they negatively reported my account as delinquent in error since they didn't go by the date of the check I originally issued. I believe this is unfair as I mailed the payment on XX/XX/XXXX and feel that this is the date that the payment should be honored. They haven't been helpful in my dispute of this issue and I am requesting that this negative mark on my credit be reversed as it due to a possible oversight on their part. I have utilized the same method of payment for sending in payments via mail and the payments always got posted/applied timely, so I believe there was an error on their part that caused my payment to be misapplied.
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| 05/04/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I requested review of my account for a loan modification from my new servicer SLS. I was in the middle of working on a loan modification with my prior servicer XXXX XXXX XXXX and then received a letter that SLS has my loan account now. Of course, I had to start all over with providing documents. I did this and then received a couple follow-up letters requesting the same things, which I provided. The last time I received a letter it was dated XXXX XXXX, 2016 requesting a XXXX for the 3rd time and/or my tax transcripts. I uploaded both of these to the SLS website logged into my account, as per the letter I received. Since then I have logged into my account a couple times and it wo n't let me see anything. Every choice I choose, there is an error message in red stating " The page you have selected can not be viewed at this time. Please contact Customer Care. '' I figured SLS received everything needed and was allowing 30 days for them to review. I 'm not stupid, I work for a mortgage company. I deal with loan modification requests all the time. This is ridiculous, continuously asking for the same stuff, just prolonging the review, and then denying for not receiving everything. I have not received a denial, but did receive a new letter yesterday basically telling me that I could qualify for assistance and that I just needed to complete the RMA and provide docs. I have done this already! What is going on??? Just review my account and let me know if I can keep my home or not. My husband is terminally ill and I am trying to keep up with everything - between taking care of him, the bills, the kids, working, and everything else going on. I am sick of the run- around that I get. I know that SLS needs to notify me whether they have received everything and can review and whether I have been denied or approved. I have not received anything since I uploaded the requested docs on XXXX XXXX.
|
| 10/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
We were submitting documents to Specialized Loan Servicing in 2017 and at one point we received a payoff quote, along with the payoff quote we received a Disclaimer.
The Disclaimer reads as followers : We are required by regulation of The New York State Department of Financial Services to inform you for the following information. This information is not legal advise.
Your creditor or debt collector believes that the legal time limit ( statue of limitations ) for suing you to collect this d
ebt may have expired. It is a violation of the fair Debt Collection Practices Act, 15 U.S.C.1692 et seq., to sue to collect on a debt for which the statue of limitations has expired. However, if the creditor sues you to collect on this debt, you may be able to prevent to prevent the creditor from obtaining a judgment against you. To do so, you must tell the court that the statue of limitations has expired. Even if the statue of limitations has expired, you may choose to make payments on the debt. However, be aware : if you make payment on the debt, admit to owing the debt, promise to pay the debt, or waive the statue of limitations on the debt, the time period in which the debt is enforceable in court may start again.
If you would like to learn more about your legal rights and options, you can consult an attorney or legal assistance or legal organization.
SLS Contact Information : Specialized Loan Servicing, LLC XXXX. XXXX XXXX XXXX, CO XXXX This letter was received after entering into a loan modification.
We had an Attorney contact Specialized Loan Servicing and was able to get absolutely no information.
We have tried to speak to SLS but all they say is that we gave you a loan modification.
Each month even though we have made payments they send us a new loan modification package. They have admitted that the collection of the debt has expired.
PLease help us with this situation.
|
| 04/08/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
We had a HELOC with XXXX bank which was to mature at the end of XXXX XX/XX/XXXX We applied for and received a modification for a fixed rate of 4.75 % for 300 months. Letter is attached. We ratified this modification with a payment on XXXX XXXX XX/XX/XXXX and continued to pay the required amount, {$830.00} on XXXX XXXX, XXXX XXXX and XXXX XXXX. See attached statements and XXXX payment letter from XXXX. Specialized Loan Service, LLC took over the servicing of the loan on XXXX XXXX XX/XX/XXXX. See attached letter. We sent our XXXX payment due on XXXX XXXX. See attached check with date stamp of XXXX XXXX XX/XX/XXXX at SLS. They returned our check and never cashed it. I called and was told they had no information of our loan modification and could only accept the full balloon payment of {$140000.00}. See attached statement. On XXXX XXXX XX/XX/XXXX I was advised that I should fax them the information of my modification and then I could make payment. I did so and authorized them to withdraw the payment directly from my account. See attached XXXX XXXX notification of payment on XXXX XXXX XX/XX/XXXX. I set my payment for XXXX XXXX, XX/XX/XXXX to be sent from bill pay from my bank. It is now XXXX XXXX and the payment has not cleared. On XXXX XXXX, XX/XX/XXXX, I received a check from SLS on their check stock for the amount of my payment which they withdrew On XXXX XXXX. See attached. I have not cashed this check. I called them again of XXXX XXXX XX/XX/XXXX, and they are again stating that they can only accept the full amount of the balloon payment and informed me that I am 36 days in arrears. I am making this complaint to document that I have attempted to comply with my loan agreement as established by the previous loan servicer. I am not getting any help from SLS at this point and am worried about what they may do to my credit. Other complaints about this company have a similar story.
|
| 11/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
last XXXX i was making a payment, on time, to specialized loan service SLS. i went online to do this.
i was duped by a company XXXX. a third party pay scam. never submitted payment yet they processed it anyway and charged me XXXX to do so.
i never hit their submit button!
anyway not knowing they submitted it I then called SLS a few minutes later to make a phone payment instead, which i did. that is two payments i made the same day. I thought i made a one payment. bank called to tell me i was overdrawn on that account.
i immediately called SLS and told them what happened. Since they received two payments in one day they said they would send one of them back. XXXX payment back in 10 business days by mail.
that did not happen and after 27 business days i called them to see what happened to my money and after speaking to them they agreed to credit me and to apply that amount XXXX for my XXXX payment. So all is cool i thought till late XXXX when i get a letter from SLS telling me they electronically sent a refund to my bank. This refund was my XXXX payment and i receive a month and a week later So i called them and sent it back to them via phone immediately.
Ok, its now XXXX, i go to make XXXX payment and they say i owe for XXXX after they have been paid for XXXX.
I talked to them 12 times to resolve. They agree with me, tell me all is good and i have all the id numbers of their persons i spoke with.
Ok, i go to make XXXX payment and they inform me i owe a late charge for last month. i almost fell off the floor! so they review and once again they tell me i right and wave the late charge.
each time i ask them about my credit report and they all made claims it would not be reported and no harm to my credit score. you can guess the rest, my credit score takes a beating i am trying to rebuild my credit after injury. if you could help i would be soooo grateful. thank you ..
|
| 03/20/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
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I have always paid my bills on time. In XXXX, however, my business suffered a severe financial crisis and had to declare chapter XXXX. My HELOC was discharged but we wanted to keep the house and so since then I have been working very hard day and night and have been paying my bills on time. I voluntarily caught up the payments on my HELOC in XXXX and then it was sold to a serving company who resold it to SLS. I have continued making on time voluntary interest payments for the past 5 years and have never missed a payment or been late. In XXXX XXXX the HELOC reaches 10 years and I will owe {$730000.00} balloon payment. There was a clause in the original contract that they have the option to refinance.
I called SLS XX/XX/XXXX to ask them if I could refinance in good time so that we do n't wait to the last minute and have any problems as I can afford the monthly payments, but not a lump sum of {$730000.00}. The person who answered seemed very unknowledgeable and incompetent and said because it was discharged I could not refinance. ( But it was discharged and they have happily taken my voluntary interest payments ). I was told to write a letter with my request and they would get back to me in 5 days. I have faxed the letter and mailed it and they are ignoring me.
I am feeling like they are loan sharks who took over the loan, and have been taking my interest payment money while waiting for the balloon payment to come due, and then instead of working with me to try and extend the loan or refinance the loan, they are just waiting to pounce on it and take it from me as soon as the balloon payment date arrives.
We are trying to refinance through other banks and this could very well happen, but just in case it does n't, I need to keep all options open, and I wish they would cooperate with me, be reasonable and discuss our options, so we can get this taken care of in good time.
|
| 11/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan has reached below XXXX XXXX of the original loan value and I 've been trying too get the pmi removed for months. My first letter was sent months ago and they advised I would need a valuation on the home. I called asking if the pmi would go off my loan automatically and at what point or if I would always need a valuation. They person I spoke with in customer service advised that once the loan was below XXXX XXXX of the original value that it would come off. They sent me a list of ever payment and what that would bring my future balance to. Based off of the information they provided I chose to wait three months for my balance to go below XXXX XXXX of the original value. I called in again and was told that I could get the pmi off, but to send a letter. This letter was sent in early XXXX informing sls that my loan was now below XXXX XXXX. I just received a response to that letter asking to authorize a valuation. Since this contradicted what sls had avised previously I called on XXXX XXXX to discuss. I was advised during that call that all they needed from me was my signature on the letter. I even clarified during that call that they did n't need the valuation form signed. She told me if I faxed it in that day I could call in on XXXX to get an update on the status. I called back in on XXXX XXXX XXXX and was told by supervisor XXXX that they would notify me in XXXX days and that they were probably just going to send me the valuation form again. I 've been sent in circles and sls is now costing me hundreds of dollars because of there misinformation.
I would like confirmation on if my request will be honored or if the will be requiring a valuatuon. If a valuation is required I will need this to be at the expense of sls as their company has been providing me miss information causing me to incure hundreds of dollars in pmi that is n't required on my property any longer.
|
| 08/02/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Around XXXX of 2005 I applied and received a Home Equity Line of Credit with XXXX XXXX. I started making my payments and was paying a little more than the required amount. Shortly thereafter, I received a statement from Specialized Loan Service ( SLS ) dated on the XXXX of the month with a due date of the same XXXX of the same month. It has been a nightmare since then. I started receiving statements with fees, codes, and my payments going to unapplied funds, I have no idea what they are or what they are for. I tried to contact SLS several times attempting to get clarification an to have the issue resolved with no luck. When I called I would explain the problem get transferred several times, get cut-off/hung-up and some were just downright rude. When I wrote I got no reply or a letter stating " we found no error ''. This became tiresome and frustrating. I continued to send my payments, each one with a Post Office COM and they continue to go to unapplied fund. On several occasions they threatened to take action. As crazy as it sounds, I was so frustrated, I thought I might be able to get answers then. Earlier this year I discovered that SLS was not the owner of the loan. I knew that I needed to get this issue resolved before the loan became due in order to have it settled with the correct balance. I called SLS to get the contact information for the Lien holder. My first XXXX calls I was told they did n't know who owns the lien and that they do n't have access to that information. I thought that was strange. On my XXXX attempt the gentleman advised that I write in to request the contact info. I wrote to SLS informing them that the account is been disputed and requested the lien holder 's info. They then sent me a statement adding another {$3600.00} to the already disputed balance. I just learn about CFPB and hope that it will help me to put some closure to this nightmare.
|
| 05/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
We purchased a home in XX/XX/XXXX. Our funding was tied up in our previous home not being sold. A {$590000.00} loan was needed which was greater than 80 % loan to value of the new home. Private Mortgage Insurance ( PMI ) was required by the lender, Cherry Creek Mortgage of XXXX XXXX, CO.
All required mayments were made timely as well as an additional {$50000.00} toward the principal in XX/XX/XXXX. On XX/XX/XXXX we were approved for a loan re-cast. We made an additional principal payment of {$450000.00} as our previous home had been sold. We assumed that the PMI would be discontinued as the new principal balance was {$98000.00} which was a considerable reduction from the original loan amount. The lender did not offer to have the PMI discontinued at that time. On XX/XX/XXXX we realized that the monthly PMI of {$94.00} was still being withheld. At this point we requested to have the PMI discontinued and refund the PMI withheld since XX/XX/XXXX. A " supervisor '' stated that refund was not possible and it was our responsibility to request PMI termination. The " supervisor '' stated that the lender had to verify that the property value was indeed less than 80 % loan to value. The lender initiated a formal appraisal which was conducted on XX/XX/XXXX. An additional principal payment of {$20000.00} was made on XX/XX/XXXX. The current principal balance is {$75000.00}.
Our complaint is that eventhough the Home Owners Protection Act ( HOPA ) does not required the lender to offer PMI termination, the lender could have offered PMI termination as a good customer service practice. Additionally, the HOPA does not require that a formal appraisal be conducted ; only that it is a lender option. Again a good customer service practice would have been for the lender to forgo the formal appraisal since the outstanding principal balance was considerably less than the original loan amount.
|
| 01/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
FRAUDULENT MORTGAGE LOAN SERVICING ( XXXX ) BY XXXX XXXX XXXX, SPECIALIZED LOAN SERVICING ( SLS ) AND XXXXXXXX XXXX XXXXXXXX XXXX XXXX ( AS TRUSTEE FOR INVESTOR ) WITH RESPECT TO XXXX XXXX XXXX XXXX AT XXXX XXXX XXXX, XXXX XXXX, NY XXXX. XXXX XXXX LOAN # : XXXX, XXXX XXXX # : XXXX XXXX XXXXXXXX XXXX, Specialized Loan Servicing ( SLS ) and XXXX XXXX XXXXXXXX XXXX XXXX ( AS TRUSTEE FOR INVESTOR ) have violated the mortgage origination documents by introducing a new unsolicited balloon loan of {$380000.00} into the home relief option expected to bring relief to the borrower ; but now pain, because they have threatened to foreclose my property unless I agree to sign the additional balloon loan agreement on or before XX/XX/XXXX ; as a solution to resolve the unpaid arrears of {$100000.00}. They refused the extension of the maturity date of the loan from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX as the Retention program provides ; but instead allow only 1 month extension from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX.
Specifically they are violating Clause 3F of the Modification Agreement signed on XX/XX/XXXX ( see page 8 of attachment ) which categorically states that only the deferred non-interest bearing amount of {$150000.00} will be due for payment at maturity, by year XXXX ; or when the mortgage principal of {$510000.00} is paid off ( see page 109 of the attachment ). SLS claim the balloon amount is at the instance of the Investors guidelines- XXXX XXXX XXXXXXXX XXXX XXXX XXXX which violates all the agreements concerning the mortgage loan and therefore violates RESPA and Home Retention Program.
Specifically they have violated Clause 4 of the Modification Agreement signed on XX/XX/XXXX ( see page 8 of attachment ) -RESPA because they have refused to account for the application of the about {$560000.00} I have paid towards principal and interest payments from XX/XX/XXXX to XX/XX/XXXX.
|
| 05/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS responded without answering the question and continues to deflect by asking for information that is already provided. It is a business ploy hoping the consumer will give up. I have all the time in the world to make sure a company does not misrepresent my account. Here is the last line of the latest SLS response : If your records differ, please forward payment documentation, such as complete, unedited bank statements reflecting any disputed payment, for additional research.
The attachments were provided in a letter to the company on XX/XX/2019 and attached to complaints. The company is using circular logic where they answer without responding to the question, hoping the Consumer will give up. I have all the time in the world when it comes to a company trying to misrepresent my account.
For the 3rd time, the attachments show no payment due. SLS is avoiding the issue by not reading the receipts already attached in complaint # XXXX and in a letter to the company dated XX/XX/2019. Let 's see if they acknowledge the receipts attached and admit there was no payment due for those months as stated in the receipts. I continue to honor my responsibility by paying each month, but SLS does not honor its ' accounting. If SLS notes there is not payment due ( see receipts attached with this complaint, in complaint # XXXX, and in a letter to the company dated XX/XX/2019 ), then there is no payment due for that month.
This is not the 1st time SLS has tried this tactic and then had to admit their error. See complaint # XXXX. Are they cheating Consumers? Does it matter that this company continues this practice? Your organization needs to escalate this to the appropriate Regulator.
Just because the company responded does not mean the complaint is closed. I need cfpb to actually protect consumers. Forward this complaint to the appropriate regulatory body for mortgage lending.
|
| 12/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I have a XXXX mortgage and my servicer is Specialized Loan Servicing in XXXX. I had requested a XXXX month XXXX/financial related forbearance for XXXX payments, XXXX through XXXX of XXXX and I advised the servicer I would be able to make full payments again in XXXX of XXXX. I had contacted XXXX XXXX prior to my request to see what options were available and according to XXXX XXXX I was entitled to a maximum of XXXX months of forbearance and that I could also have these XXXX payments simply deferred until the lien was either refinanced or the home was sold without a formal Loan Modification. I made it clear I would make every attempt to repay these XXXX payments much sooner than this scenario.
I attempted to make a full payment as promised on Monday XX/XX/2022 and I always use the online services of the servicers website. Every available payment option has been blocked from me to use without any explanation and I have repeatedly called the numbers I have to reach this servicer and I can never be connected through to the supposed representative assigned to my account. Its unacceptable that even after faxing my requests and copies of correspondence sent to this servicer previously I get no answers.
I will file chapter XXXX bankruptcy as an option if I have to, to send this XXXX loan servicer a message, and Ill get a XXXX month plan to repay the past due payments which will amount to approximately XXXX a month plus a normal monthly mortgage payment.
This servicer is intentionally ignoring XXXX investor servicing guidelines and Im not your typical mortgagor as I am a XXXX XXXX XXXX man with a prior XXXX year career as a mortgage servicing operations manager and Loss Mitigation Manager for some of the biggest banks and mortgage companies in the business.
It is unacceptable that XXXX will not simply defer these payments pursuant to XXXX XXXX servicing guidelines.
|
| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Regarding CFPB Complaint Number XXXX and CFPB Complaint Number XXXX, which SLS claims to have been rectified, SLS has not yet provided me the {$11000.00} they have owed me, and claim to have sent in XXXX XXXX. I emailed them multiple times through the portal throughout XXXX XXXX, telling them I have not received these funds. After calling SLS over the phone last week on XX/XX/XXXX they stated ( for the first time ever ) that they sent it via XXXX, but never ended up providing me a tracking number. If they had provided this tracking number weeks ago, I would have avoided hopelessly checking my mail for several weeks thinking that an over {$11000.00} check would finally come.
Last week ( XX/XX/XXXX ) I asked them to reissue the check, and expedite it, after being nice enough to tell them last month that I was okay with waiting a few more weeks to wait to see if it came. I called again this morning ( Monday XX/XX/XXXX ) to check on the status of this reissuance, and they told me it can take up to XXXX business days. They stated the initial case was not even sent to the right department, and it looked like nothing had actually been done to expedite this matter. Their reissuance timeline would have result in me having to wait over XXXX months in total to get these funds from the date they claimed this check was sent, and would be several months since SLS initially owed me this money.
SLS is literally stalling on giving me these funds. At one point they claimed they would be waiting on their bank to process the stop payment, when banks do not ordinarily take several days to process a simple stop payment. They opened another case this morning to try to get it to me faster, but I am not exactly confident this will actually happen.
I am filing this complaint so that these issues are chronicled in the CFPB system and so that this does not happen to any other parties.
|
| 08/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have had this problem several times with Specialized Loan Services LLC. It seems that they are intentionally posting my payments late. I mail my payments after the XXXX of each month when my Social Security income is deposited in my bank account. My utilities and all other payments clear the bank on time, but Specialized Loan is seeming to be holding the payments until the next month is due. This time, they held my XXXX payment until the XXXX was due, so they put the XXXX payment on XXXX, thus saying my XXXX payment had not been paid. I called the company, spoke with someone, and this is what they tell me. They now say that I am two months due ; XXXX, and XXXX, when only XXXX should be due. From the statements, I am to mail payments to XXXX XXXX XXXX XXXX XXXX of XXXX, CA XXXX. However, I get a statement from XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX. It seems that Specialized Loan is intentionally doing this. This is placing stress on me mentally, physically, and financially. About 6 months ago, I had to pay {$380.00} something dollars to them because of what they say I owe when they are wrong. I can not afford to send them money that is not due. I am a XXXX year old single female who lives alone only on Social Security. Plus I have a XXXX XXXX for which there is not a cure. PLEASE HELP ME. I make copies of all checks, statements, and payments. I have talked with them, mailed letters, to no avail. PLEASE HELP ME. I am not sending a two month payment because it is not due. Only XXXX is due on XXXX the XXXX, and late by the XXXX, but they wait 30 days to say they haven't received payment when I know that I mailed the payment.
I have checked my bank, and the checks would not have cleared, because Specialized Loan is holding payments. I also XXXX remarks of some of their clients, and they are having the same problem. Please Help me. -- -- XXXX XXXX XXXX
|
| 12/31/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX is trying to foreclose with an illegal loan that was given to me by XXXX XXXX XXXX XXXX. This loan is securitized, void, unenforceable and in violation of ( 1 ) Federal Law. ( 2 ) Acceptance of a prohibited transaction for this trust. ( 3 ) Breach of trust. ( 4 ) Lender strictly violated Article II section 2.01 of the pooling and serving agreement ( Note and Mortgage via an assignment of Mortgage together with the Note, after the closing Date/startup Day. ( 5 ) Violation of sections 17 ( a ) ( 2 ) and17 ( a ) ( 3 ) of the securities Act [ 15 USC 77q ( a ) ( 3 ) ]. ( 6 ) My loan was paid in full by XXXX XXXX XXXX XXXX with a ( SATISFACTION OF MORTGAGE ) XX/XX/XXXX, it was securitized and put into a MERs loan. How was XXXX XXXX able to refinance my loan? Then afterwards ( 7 ) The originator of my loan became XXXX XXXX, XXXX. XXXX XXXX XXXX sold my loan into the trust on XX/XX/XXXX.Therefore it is entirely impossible, short of specific documentation to substantiate a claim that XXXX XXXX XXXX could assign anything after XX/XX/XXXX. ( 8 ) XXXX XXXX XXXX filed an assignment of Mortgage with the XXXX county clerk 's office. The assignments are invalid and Fraudulent. XXXX transferred an assignment to XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX a day after a summons and complaint was filed with the XXXX county clerk 's office from XXXX XXXX XXXX. on XX/XX/XXXX. ( 9 ) On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX assigned XXXX to itself, how is that possible? ( 10 ) My Mortgage says ( pay to the order of blank ) with out recourse XXXX XXXX XXXX XXXX. Signed : XXXX XXXX ( Rubber Stamped ). ( 11 ) The Deed and the Note has become defective, renders the iDeed of Trust unenforceable. Massachusetts supreme court in U.S. Bank v. Ibenez ruled that a blank assignment is not sufficient to claim perfection. PLEASE INVESTIGATE THE LOANS AND ALL THE ABOVE POINTS.
|
| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I am asking for SLS to audit my account, since servicing XX/XX/XXXX my loan. They have failed to provide any documents with the proper information and correct balances. I want them to show me how my XXXX paid since XX/XX/XXXX how it was handled. I am asking for a complete audit on this account, not typed in a letter but I want the detailed actual document that they are going off of to present on this complaint. I need to know that my money was handled correctly and there is no fraudgelent activity taking place. With these incorrect balances they have reported to the credit agencies XX/XX/XXXX more than 90 days late. SLS has failed to provide correct documentation to support their response and show any accuracies. This account needs to be audited immediately. this is what is place right now -- -- Defamation of character occurs when someone makes a false and harmful statement about you. " XXXX '' is a defamatory statement made in writing or posted online, while " slander '' is spoken defamation. Those essential components of a defamation claim are fairly straightforward. I also have approved phone calls with this company refusing to give me details on this loan.
correct credit report, explain to me why I got a bill over XXXX for XX/XX/XXXX.
then explain to me why on their website does it say XXXX. I am demanding this company to audit this account as it is my right to have documentation of all facts to the account. They have failed to provide any legal documents that are correct to me. Provide me supporting documents to verify the two different amounts on this account. Calculate how much money has been paid on this account since XX/XX/XXXX and give me the balance. Then explain to me how they got the balances that they got. this is illegal and they are committing fraud. I need to know my money has not been tampered with or embezzled by someone is this company.
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| 03/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I paid my mortgage payment of {$1200.00} on XX/XX/2020 electronically, the same way I do every month. On XX/XX/2020 I received a call saying my payment was late, and had not been received. I talked to their representative who told me they show receiving the paymental on the XXXX but sent it back to me on XX/XX/2020. They told me a supervisor would contact me. After many attempts I was able to speak with a supervisor 1 time, she told me the account number they sent the money to did not match the one I sent it from. She also said that to the best of her knowledge, it didn't look like it was sent anywhere. She requested a copy of my bank statements for the month before and all time since the transaction. I did this and also had my bank send copies directly at a later date. They side they received them and have promised to have a supervisor get in touch with me but I have never heard from one again. I have contacted the company many times over the last 6 weeks and gone through this with each associate I have spoken with but have had no resolve and have not gotten any response from a supervisor since. I paid XXXX 's payment because I don't want to get behind, it was received normally without problem but they credited it as XXXX payment. So I have informed them I will not pay again until they get my payment of XX/XX/2020 credited to my account with all associated interests paid and any late fees removed. They are now harassing me for " XXXX 's " payment but refuse to resolve their mistake. They told me they show that neither myself nor my bank ever requested a return of funds and that they don't understand why they would ever return a payment especially 11 days later. But right now they sent {$1200.00} somewhere and claim it was me. It was not me and don't understand how they can hold me responsible. It was their error. They received my money, they admitted that.
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| 04/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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Complaint against mortgage lender Specialized Loan Servicing LLC.
Payment : In XXXX 2016 my mortgage loan was recently assigned to the new servicer called Specialized Loan Servicing LLC. From the time they took over I was having many difficulties with them. I experienced the worst customer service from them They initially did not have an option to pay online and they did not send me letter timely so that I would not be late in making payment. I have to do my own research and then call them to make the payment. The process was very difficult and I had to be on hold for a very long period of time.
I made my first payment with the agent and at the same time I requested them representative to setup a recurring payment. They were able to get my payment however when they setup the recurring payment they used an incorrect account number, so they never received the payment. Then I had to take the initiative and call them and be on hold for long time so that I can make my XXXX payment, and I am hoping that they will collect the payment for next month correctly. They are doing these things so that they can collect a late fee from me.
Escrow account : I did not have any escrow account with them and yet I had a debit balance in the account. I called them several times to either apply that fund toward the principal or send me a check. Instead of doing that they established an escrow account made some payment some to somebody and never contact me to let what they are doing and why they are doing.
I am responsible for making payment for home insurance and for property taxes and I am up to date for all those payments, so I am not sure why they established the escrow account. I called them and faxed them requesting for a response and they are not giving me a response. They put me on hold for very long time and then they are telling me to wait for a response later.
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| 05/19/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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Completed Chapter XXXX bankruptcy in XXXX. Mortgage company contacted us in XXXX XXXX via mail to notify us that they are foreclosing on our home due to not receiving a payment from XXXX XXXX ( during our XXXX ). The payment in dispute was a check that was cashed by a previous mortgage company and right before the new mortgage company acquired the loan. The mortgage company was given a complete list of all payments that were made by the trustee with a XXXX owed balance at the time of discharge. In addition to this ledger, the mortgage company was supplied a copy of the cashed check that proves they cashed the check for the month they are disputing was never received. I have also provided them with a copy of the discharged bankruptcy that states they, as debt collectors, authorized us to be discharged and that there was no outstanding debt at the time of discharge. It is now 4 months later and the mortgage company has not resolved the issue. We were in the middle of selling this home and in the process of purchasing a new home. We have now had to take the home off the market, lost the opportunity to buy a new house, and have damaged credit. Even with all the evidence, the mortgage company continues to argue that they need more time to evaluate the loan documents. I am in jeopardy of losing a job offer because my credit history states I am " late '' since XXXX when I have provided proof that I have not been late since we entered into this bankruptcy and have never been late in submitting payments when we started making them on our own again. I literally call every single day and have been told since XXXX that they need an additional XXXX more days to review. The manager will not call me back, the supervisor says he 's " done all I can do '' and we are forced to lose the chance of selling our property, buying a new home, and ca n't even rent if we wanted to.
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| 02/05/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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When I bought my house in XXXX, I got 2 mortgages. One was a conventional primary and I do not have any problem with it. The problem arouse from Specialized Loan Servicing LLC. Originally I got second mortgage from XXXX. In XX/XX/XXXX they charged off my second mortgage. But from the beginning of XXXX I started receiving letters from Specialized Loan Servicing LLC where they claimed I owe them money. I told them XXXX written off my second mortgage and it was reflected in my credit history but still they said NO, they bought my debt and I owe them money now. I asked them to send me proof which they refusing. After they keep on sending me bills. A few times I offered them some amounts of what I was able to at the time in hope of settling my account to which they always refused and the interest kept on increasing ridiculously. I could not afford to pay them by what I found strange is that my credit history was not affected, I did not see any late payments, any collection of second mortgage amount show up anywhere on my credit. In XX/XX/XXXX XXXX send me 1099-C form with amount of {$68000.00} ( interest only ), Box 6 - G ( which in description states they got agreement from my part, WHICH THEY DO NOT HAVE ). When I called them to ask whether the whole amount of mortgage with interest was written off they said - NO. They want a full payment of mortgage which in fact was less then the interest they accrued! Also, I asked them to send me any paperwork they said - Oh, you should have it already. But I did not received anything. I tired calling numerous number provided by them to ask for paperwork- no luck.
Again I checked my credit history and there was not any debt collector SLS there. I guess they are trying to get money using scam method. Please help me to resolve this situation because they are not communicating with me except requesting money.
Thank You.
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| 10/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Specialize Loan Servicing applied the {$1000.00} payment I sent XX/XX/2019 to the wrong account. I contacted SLS in Mid XXXX to correct the issue. I contacted them again on XX/XX/XXXX and XXXX. On the XXXX the agent told me the account error had been corrected. When I received my XXXX statement it indicated that the accounting error had not been corrected so I again called SLS. This time the agent informed me the the error had not been corrected but was under review. Throughout this process they had asked me to send, via email, evidence of the payment being made. Four separate times I sent an email with the cashed check image attached and a corresponding " email received '' notification back from their address ( XXXX ). During the last time I sent the email I noted a hand written account number ( XXXX ) on the cashed check. It was obviously a SLS mortgage account number but was not my account number. I called SLS, discussed the issue with the agent and gave her the account number. She looked at the account, stated that my payment had indeed been applied to that account and that she would issue an account correction that would take 3 days to process. Three days later I called back, again discussed the issues and was informed by the agent that the account was still under review.
The difficulty correcting this issue caused me to refinance my home mortgage with a new company. Closing took place 2 weeks ago, I am currently waiting for SLS to send me the payoff statement, refund the escrow balance ( approximately {$2000.00} ), and refund the {$1000.00} XXXX payment plus the associated fees they charged for " late payment. '' All resent attempts to contact their customer service have resulted in extremely long wait times that eventually end with and automated teller saying " we are currently closed for a company meeting. Please call back in 30 minutes. ''
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| 11/09/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I lost 2 jobs due to Covid and I have tried calling SLS loan services, but I always get the run around. I want to apply for a Covid forbearance ; my loan is backed by XXXX XXXX. I have never been approved and they always tell me that I have to keep waiting.
Today I called again, I was told they would put in a request to see if I can get approved, but will not give me any proof that they put in the request this time. I can not log into my account to place the application due to the fact that I am on chapter XXXX and they will not allow me to view my account online unless I cancel my chapter XXXX plan. I will not be doing that. Please see the information below found on the XXXX site.
If you are a homeowner experiencing financial hardship directly or indirectly related to Coronavirus ( COVID-19 ) and your mortgage is owned by XXXX XXXX, contact your loan servicer ( the company listed on your mortgage statement ) right away to discuss your options.
Whether youre facing job loss, reduced income, illness or other issues that impact your ability to make your monthly mortgage payment, XXXX XXXX is working to ensure you are protected. In fact, the company has directed your loan servicer to provide mortgage relief options that include : Ensuring payment relief by providing forbearance for up to 12 months Waiving assessments of penalties or late fees Halting all foreclosure actions and evictions of borrowers living in homes owned by the company until at least XX/XX/2020 Offering loan modification options to provide mortgage payment relief or keep those payments the same after the forbearance period Starting XX/XX/2020, offering a payment deferral solution in which your deferred payments will be due at the end of the loan Borrowers are eligible for forbearance regardless of whether their property is owner occupied, a second home or an investment property.
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| 10/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Wow. Dont even know where to start. And I dont want a canned/form response from them in 15 days. I want legal/government action taken against this company. Please let me know the avenue to initiate that. There are so many dates, times, and details about how theyve been treating me illegally, that I dont even know where to start.
I'm a XXXX XXXX XXXX that has never written a review, never missed a payment on anything in my life - including this loan, but I also have never run across a more despicable company in all my years. They lie, stall, refuse to do what they say - such as " a manager will call you back in 48 hours ''. I don't even have the words to describe what a terrible company this is. They have been screwing me for 3 months solid now, and i can't even talk to an adult manager. I've called them at least a dozen times in the last 3 months and asked to speak to a manager several of those times, and i've never been allowed to talk to someone who sounds like they are over 18 years old.
XXXX : 237 reviews. 1.3 stars average.
XXXX XXXX : 77 reviews. 1.1 stars average.
XXXX : 65 reviews. 1.0 stars average.
Yikes. This could literally be the worst company in the world.
At one point in this 3 month nightmare, a manager told me that I did not have to sign the paper saying they could charge me {$900.00} for an appraisal. He said I could send in an appraisal done by an appraiser of my choice and save money on the appraisal. That phone call was recorded. This serves as notice of pending legal action, meaning it is illegal to delete or destroy that phone call or any other records.
The appraisal I sent in shows a $ XXXX value. My balance is $ XXXX. That is a 77 % loan to value. There has been significant appreciation since the home was purchased, and $ XXXX worth of interior Improvments have been invested in the property also.
REMOVE THE PMI NOW.
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| 01/05/2024 |
Yes |
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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As defined under Real Estate Settlement Procedures Act ( RESPA ) Fair Debt Collection Practices Act as well as the Fair Debt Collection Practices Act ( FDCPA ), it is required that all accounting be applied based on actual amounts that are due. I have been paying an extra {$600.00} to {$700.00} per month towards negative escrow, which has not been applied accordingly. The monthly statements issued by SLS show that the minimum monthly payments due are {$1600.00}. The principal payment is {$200.00}, with interest being {$360.00} per month, which leaves the balance {$1000.00} to be applied to escrow ( ex B ). The {$1000.00} has not been applied towards escrow due, instead it has been held in suspense accounts and re-allocated. Per CFPB rule 1026.41, the amount due, has shown more prominently than other disclosures on the page and, if the transaction has multiple payment options, the amount due falls under each of the payment options and CFPB rule.
Furthermore, the rule states that the monthly payment amount, including a breakdown showing how much, if any, will be applied to principal, interest, and escrow and, if a mortgage loan has multiple payment options, a breakdown of each of the payment options along with information on whether the principal balance will increase, decrease, or stay the same for each option listed must be shown. Since there is a lack of transparency in the negative escrow accounting, we are requesting that all payments be reallocated and applied to the negative escrow amount currently listed as {$21000.00}.
CFPB Rule 1024.17 also has standards listed that must be adhered to in relation to escrow. if a servicer advances funds for a borrower, then the servicer must perform an escrow account analysis before seeking repayment of the deficiency. Proper analysis is not being performed to bring the escrow account out of delinquency.
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| 09/17/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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After receiving a pay cut from my last employer, my wife and I started having financial hardships trying to make payments on all of our current debts. Eventually, we had to place our home up for sale. We had both a XXXX and XXXX mortgage against the house. Once we listed it for sale we had to reduce the asking price trying to get the house sold. The final asking price was accepted and would turn the house in to a short sale situation. Our realtor and our settlement attorney have been working together with both mortgage holders to secure the short sale and get this process completed. Specialized Loan Services ( SLS ) has been very demanding and has turned the situation in to a nightmare for us. The new buyers are still hanging in there but every time my attorney tries to push forward we are constantly being asked to provide additional information, updated contracts and various other documents that have greatly delayed the short sale process. This continued poor service with delays and unreasonable demands are putting my wife and I in danger of being foreclosed rather than both mortgage holders working together with my attorney to process the short sale of the house. My attorney resides and works in Maryland and has worked with several banks, sellers and buyers to accomplish the short sale process. She knows what is legally needed and what are the acceptable documents required to facilitate a short sale. Haggling over listing agreement dates when there is a valid contract in place is not something legally required, but is being used as another delay tactic. I 'm not sure why this process is taking so much time and effort on so many people when there is a seller, buyer, accepted contract, a realtor and an attorney all working together to complete the sale of our house and a mortgage holder that had drawn this process out to an absurd amount of time.
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| 01/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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FRAUDULENT MORTGAGE LOAN SERVICING ( XXXX ) BY XXXX XXXX XXXX, SPECIALIZED LOAN SERVICING ( SLS ) AND XXXX XXXX XXXX XXXX XXXX ( AS TRUSTEE FOR INVESTOR ) WITH RESPECT TO XXXX XXXX XXXX XXXX AT XXXX XXXX XXXX, XXXX XXXX, NY XXXX. XXXX XXXX LOAN # : XXXX, SLS LOAN # : XXXX XXXX XXXX XXXX, Specialized Loan Servicing ( SLS ) and XXXX XXXX XXXX XXXX XXXX ( AS TRUSTEE FOR INVESTOR ) have violated the mortgage origination documents by introducing a new unsolicited balloon loan of {$380000.00} into the home relief option expected to bring relief to the borrower ; but now pain, because they have threatened to foreclose my property unless I agree to sign the additional balloon loan agreement on or before XX/XX/XXXX ; as a solution to resolve the unpaid arrears of {$100000.00}. They refused the extension of the maturity date of the loan from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX as the Retention program provides ; but instead allow only 1 month extension from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX.
Specifically they are violating Clause 3F of the Modification Agreement signed on XX/XX/XXXX ( see page 8 of attachment ) which categorically states that only the deferred non-interest bearing amount of {$150000.00} will be due for payment at maturity, by year XXXX ; or when the mortgage principal of {$510000.00} is paid off ( see page 109 of the attachment ). SLS claim the balloon amount is at the instance of the Investors guidelines- XXXX XXXX XXXX XXXX XXXX ; which violates all the agreements concerning the mortgage loan and therefore violates RESPA and Home Retention Program.
Specifically they have violated Clause 4 of the Modification Agreement signed on XX/XX/XXXX ( see page 8 of attachment ) -RESPA because they have refused to account for the application of the about {$560000.00} I have paid towards principal and interest payments from XX/XX/XXXX to XX/XX/XXXX.
|
| 04/27/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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My husband stole my identity after we married, as the trustee of my Trust and began taking out mortgages and HELOC 's against the equity in my Trust. His best friend ( XXXX XXXX ) owned his own XXXX, XXXX XXXX XXXX and so he processed the loans and then my husband used an escrow officer ( XXXX XXXX ) at XXXX XXXX XXXX to have us sign quit claim deeds to move the money in and out of my Trust. I was an XXXX on a XXXX XXXX and so I was afraid to challenge or report my husband for fear of XXXX. He continued to XXXX and XXXX XXXX XXXX and take out hundreds of thousands of dollars from my Trust. Twenty years ago, identity theft and mortgage and title fraud was something that I was not familiar with, and as my husband I " trusted '' him, yet I was also fearful and scared of any retaliation if I did not submit to him. He refinanced my Trust in XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX to the tune of approximately 1 million dollars. At no time did I ever initiate contact with XXXX XXXX, XXXX XXXX, nor initiate any Real Estate transactions. He was never the Trustee nor a beneficiary to my or my mother 's Trust. My sister sued me in XXXX for the Conversion of my mom 's Trust ( which is stacked on top of mine ) and at that time I became fully educated as to the extent of his criminal behaviors. He has refused to cooperate however with the civil and divorce courts. XXXX XXXX, Special Master has perjured himself in the divorce courts. Judge XXXX XXXX has silenced my testimony and evidence. His lawyer XXXX XXXX XXXX has submitted false statements to the court. I have filed for identity theft with the FTC, IRS, FBI, the AG office, Organized Crime of XXXX Police, SSA and the DHS. My husband fraudulently brought me from XXXX on a Petition for an Alien Relative and instead of supporting me, he has stolen hundreds of thousands through mortgage and title fraud.
|
| 10/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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At this point, I DO NOT know what to do. I have dealt with XXXX, XXXX XXXX, XXXX XXXX XXXX and now SLS. I have had three modifications, only one was legit. When I refinanced in XX/XX/XXXX, I signed with XXXX XXXX XXXXXXXX the same day. XXXX is the ONLY mortgage on record, but NO ONE can find any documentation. I have always questioned my modifications and loan servicing since XX/XX/XXXX. I have kept everything.
I am currently in foreclosure, sheriff sale XX/XX/XXXX. I want to save my home, but I am tired of SLS. I would prefer XXXX XXXX XXXX then SLS. When I received my last modification SLS became my servicer. When SLS received my account there was a balance from the modification. Which is impossible. At this point I could not see my account online ; they would not discuss it with, and I received NO statements. Just told we are not allowed to discuss your account with you, just send the money. I ended up losing my job and did not get back to work almost two years later. In XX/XX/XXXX I almost lost my home but was able to borrow the money to save it and have the sheriff sale stopped. When I went to make my payment in XX/XX/XXXX, there was a $ XXXX extra charge on my account. I also wanted to set up automatic payments. I was told I can do automatic payments and they do not know or can not tell me what the $ XXXX overage was for. I just need to pay, if I want, I could email customer service.
SLS uses the fact that my home was not reaffirmed they can not help me only take my money. I am so frustrated. I DO NOT trust them. I can not ask them for help, they always tell me they can not help me. I was told by multiple this would happen and their goal is to take your home. I can go and on. I do not understand how I can balance after a modification and sheriff sale. I wish I never refinanced and stay with my FHA loan. It has been a nightmare since.
|
| 03/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I spoke with my mortgage company Specialized Loan Services XX/XX/XXXX when i lost my job due to COVID. A month later my husband lost his job. And the mortgage company Specialized Loan Services offered us Forbearance. I asked them if we would have to pay it back in lump sum and they said no. They asked us to sent them a Financial packet and they would get back to us on the payment plan.
I called them several times and they told me my application was being reviewed. They also said in XXXX, XXXX, XXXX that they were behind and would get back to me. I paid when I could. I called them a month ago and and asked about catching up on my mortgage they told me they could not help me because they put our home in foreclosure and it was with the lawyer.
They have sent me no documentation regarding a foreclosure, payment plan... what was owed???? And will not take my payment in full of {$24000.00} ... the amount that was on the XXXX bill XXXX. They also say that they can not tell me the exact dollar amount of what I owe. They say there are legal fees ... and other fees ... but again can not confirm the amount I owe and will not take my {$24.00}, XXXX amount that was on my XX/XX/XXXX bill. I spoke with a Customer Service Rep on XX/XX/XXXX and the approximate amount they gave me was {$9000.00} more than the amount they quoted last night. But again they can not confirm a " re-instatement '' price.
Is this legal... I'm thinking that Specialized Loan Services is pulling a scam. The entire issue sounds illegal. I know the mortgage companies were given monies from the government to cover any losses they incurred during Forbearance so why are they trying to make money off this situation.
I look forward to hearing from your organization.
Specialized Loan Services XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX Phone number XXXX Sincerely A very disappointed consumer
|
| 10/23/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I applied for a mortgage modification in XXXX XXXX with SLS, provided every required document, replied to every letter requesting additional supporting documents. Soon it will be XXXX months since I originally applied, I have called over XXXX times for an update and every time I call the XXXX XXXX says " application not complete '' I then opt to speak to a representative. I wait on hold every time I call at least XXXX minutes, speak to a customer service rep, they verify, that in fact, the most recent request for additional supporting documents has been received and tell me " the application is complete '' ; I wait and call again the following week to learn that another document that was previously submitted has now expired because the underwriter had not made a decision in the amount of time provided and as a consequence the document is no longer valid. The most recent delay was because the underwriter wanted to know why my mailing address was a XXXX XXXX XXXX of the property address ; this is when I realized that they do not have any intention of assisting me in this loan modification and that they are simply wasting time to then request the same documents all over again. I provided a letter of explanation and it was received. I called again last week and there was a question regarding my tax return, I answered the question and the representative on a recorded line again stated that the underwriter was satisfied. Today, however, I called again and today 's response was " we need another letter of explanation because the original letter is more than 90 days old ''. This sequence of events has reoccurred over and over again leading me to believe that they maliciously make it so time consuming and tedious that most people simply give up and default on they 're loan. Please note that I have never been late or defaulted on my loan in the past.
|
| 06/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
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Web |
|
|
I had previously filed a complaint with your bureau back in XXXX of this year, case number XXXX. My complaint concerned harassing phone calls, notices relating to the intent to place forced insurance, and a late payment notice. In it 's response SLS brushed over the insurance issues and phone calls ; however, SLS claimed that in XXXX of XXXX it did not receive my payment until the XXXX of the month. The ledger sheet that they provided in response was not the typical ledger that you would find if you were to go to a lender 's website. SLS claimed that out of the goodness of its heart it waived the late fee. On XXXX XXXX XXXX, I responded to the blatantly false response of SLS and I provided my statement of XXXX XXXX, obtained from the website of SLS, that showed my payment was actually received by electronic transfer on XXXX XXXX, XXXX. I 'm not sure when my XXXX response was reviewed by SLS, but they have now taken to placing my mortgage payment in a " suspense account '' as if it were a partial payment, and not providing me with credit for the payment for a period of 3 days. As is evidenced from the statement, my mortgage payment is approximately {$580.00} and I have paid {$600.00} each month. I have been paying this amount consistently, and they have applied the overage to principal. There is no reasonable explanation as to why my payments would now be placed in a " suspense account '' other than to create a late fee. The transaction statement on their website indicates that my payments have been received when they " arbitrarily '' decide to take my money out of this " suspense account. '' I do n't know if this impacts what we pay in interest on the loan. When I contacted SLS and asked to speak to a supervisor, he was at a loss as to why this occurred. This conduct is beyond the definition of bad faith, and this lender must be reigned in.
|
| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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I've had my mortgage since XXXX and had been employed with a government agency since XXXX. In XXXX, I had to file a whistleblower complaint and unexpectedly lost my job. I contacted the bank and was offered a forbearance until I could obtain new employment. I made every payment on time and finally was able to locate a new job. However, this income was less than I had been making, I met all the requirements that had been outlined by the bank. When I went to make my final forbearance payment, I was told my loan had been sold to some XXXX number. There were no branches or people I could meet to discuss my options. While this was completely unexpected and unsettling, I tried to work with them and supplied all the information they requested - three times. They stated they couldn't help me and couldn't honor the previous bank 's agreement and put my home in foreclosure. Since COVID hit, they have not been able to enforce this and I will file bankruptcy to save my home, as they have refused to work with me. I have since gotten another job, which put my income back in the range of when I lost my other job but this XXXX number doesn't care. They have been focused on selling my home, they have sent realtors to try and encourage me to sell and have violated all agreements with my previous bank. I only wanted the chance to repay the outstanding amount and was told, " it doesn't matter what you pay us because we're going to foreclose anyway. '' I was told by my original bank I could make payments without interest for the first six -12 months or extend my payments. I did what I was supposed to do on my end and the bank lied to me, misled me and is now trying to take my family 's home and I need help. This should not be legal and it is not OK to take advantage of someone who suddenly fell on hard times. Please help me if you can. Thank you for your time.
|
| 06/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
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Web |
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On XXXX/XXXX/2016 I called my loan servicer ( SLS ) to advise them that I would be sending a {$5000.00} payment to be applied towards principal as my regular payment of {$2300.00} would be paid via ACH from my checking account on XXXX/XXXX/2016. I sent the principal payment on XXXX/XXXX/2016 via XXXX XXXX XXXX, which was received by SLS on XXXX/XXXX/2016. I logged in to their website on XXXX/XXXX/2016 and noticed that the {$5000.00} was not applied to principal but rather posted towards future interest payments. I called on XXXX/XXXX/2016 to have this fixed. I was told it would take one day to fix. On XXXX/XXXX/2016 I noticed that this was still not fixed and I called again. I spoke to an agent and asked to speak to Executive complaints. I was transferred to XXXX. He reviewed all the information and claimed that this would be fixed by Monday XXXX/XXXX/16. I checked again this morning, and this still has not been fixed. I called again and was immediately transferred to XXXX in Executive services and he informs me that this would be fixed by XXXX/XXXX/2016. I mentioned to XXXX that this is fraudulent for SLS to post my {$5000.00} to future interest as I called prior to sending the funds an advised them to post this as a principal paydown. I also feel this is fraudulent as any responsible bank would apply these funds to the regular payment and the excess to principal which SLS also did not do. Upon researching SLS, they seem to have an extensive history of misapplying funds and also not having adequate follow-up on issues. I wish for CFPB to investigate this matter and to also look into SLS accounting methods as they are not in the consumer 's best interest. I work XXXX and as such I am very familiar with lending and resolution practices. It is clear to me that SLS is not a mortgage servicer that is compliant with running an ethical business.
|
| 08/11/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Hello. My complaint is with SLS XXXX XXXX XXXX, XXXX XXXX XXXX co, XXXXthey are servicing my loan, in which i am in the midst of loan modification. They are in the habit of waiting an hour before my trustee sale to notify me of missing documents. I had a trustee sale date set for XXXX XXXX, and up until XXXX XXXX i was told that my package was complete. i was following up with them every 2 hours to make sure i had a complete package and on XXXX XXXX, i was notified a document was missing and if i sent that document to them, they would postpone the trustee sale. I did send that document 10 times, they received it and told me they wre postponing the trustee sale. at XXXX XXXX on XXXX XXXX, one of their employees advised me that i was misinformed about postponign and the bank is proceeding with the trustee sale as planned. it was too late for me to take any action, even if i was to reinstate my acct, it was too late. I did a bankruptcy at XXXX XXXX that same day to postpone the trustee sale and schedule some kind of reppayment plan. the trustee sale was postponed bcuz of the bk and they started reviewing my loan modification it has been a month, no response, and i have trustee sale set on XXXX XXXX. i am asking them to postpone the sale since all the documents are in, and i am being reviewed. but they are not postponing. they are waiting as before to the last minute to deny me or advise me of documents missing. can you imagine, one whole month has passed and they are not doing anything with my file and waiting for the day of trustee sale to advise me of status.
I am requesting for them to postpone the trustee sale since all documents are in and i am being reviewd. it is not fair for me to be notified of a denial decision the day before the trustee sale at XXXX XXXX. please review their procedures to see if they are within rules of the law.
|
| 08/02/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, my husband and I received a letter from Specialized Loan Servicing LLC ( SLS ) regarding rules for dropping our PMI. We 'd received similar letters ever so often notifying us that we could drop our PMI when our home reached the required loan-to-value ratio. Our current home is our third home, and we are familiar with the loan-to-value ratio requirements for dropping PMI. We put a smaller down payment on our current home because we bought it " as-is '', and invested cash in renovations. Our thinking, based on past experience, was if we invested the cash in renovations, it would increase the value of our home thus moving us toward the loan-to-value ratio needed to drop PMI. Unfortunately, when I called SLS in XX/XX/XXXX to ask how to go about getting our house appraised to check the current loan-to-value, an SLS representative told me only the " Original Value '' of the home would be considered in loan-to-value calculations. I was disheartened to learn that our renovations and a new appraisal would not help us drop PMI with this company. I understand following the housing crisis policies have changed, but disregarding a well-documented ( receipts, appraisal, etc. ) appreciation in the value of someone 's home is unjustifiable. On the back of my SLS letter, it indicates that clients living in Texas, California, and Minnesota can use an appraisal to re-evaluate the loan-to-value of their home in efforts to eliminate PMI. As a North Carolina resident, I am wondering if there is a state law that prevents me from using an appraisal to prove appreciation to reassess loan-to-value or if this is an SLS policy. Either way, I am beside myself with regret if we can not drop PMI after our renovations. Had my husband and I been aware of SLS 's policy, it would have changed many decisions we made regarding our mortgage and down payment.
|
| 08/02/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
My wife divorced me 2 years ago. In the court papers the house was given to me until the end of XXXX at which time I had to have refinanced the house or sold it. The house was approximately XXXX to XXXX XXXX upside down. No one wanted to refi it or buy it. So an individual I knew did a loan modification for me and submitted it to XXXX. XXXX said that the modification was approved in XXXX of XXXX and the paperwork was fedexed to me. I never got the paperwork. In februrary I was sent a letter from XXXX telling me that the mortgage was sold to SLS. SLS acknowledged that the mortgage had been sold to them. I thought that meant the modification had been approved. Unfortuantely I was told that the mortgage had been foreclosed on by SLS and sold to a third party called XXXX XXXX XXXX XXXX. I was not made aware of this until a man showed up at the door at the XXXX and told my roommate that my home was foreclosed on and put on the acution block and sold to his company and he had put the utilities in his name as was ready to move in. I immediately contacted XXXX and they told me that as far as their records show the loan modification was still active and on the books. I went to court on Monday in XXXX and the judge dismissed the eviction notice and told the lawyer that he did not have any official paperwork to do the eviction, At that point the judge referred the matter to XXXX court for a hearing on XXXX XXXX at XXXX.
Specialized Loan Service contact information is as follows : XXXX Co. XXXX XXXX Arizona XXXX The property address that is in dispute is : XXXX Arizona XXXX I a good deal of this was done without my knowledge. I continue to wonder why XXXX after not hearing back from me about the paperwork did not send a follow up letter of something informing me that it was sent. I went over to the XXXX bank several times to find something out.
|
| 03/01/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XXXX of XXXX, I had took out a loan in the amount of {$15000.00} to consolidate by credit card debt which I was told that this would not be considered a 2nd mortgage that my home will only be used for collateral with XXXX XXXX XXXX at that time I signed a binding security agreement. for 15yrs. of 180payments in the amount of {$210.00} and 1 payment of {$260.00} with a 14.93 % interest rate total amount will be paid back {$38000.00}. XXXX has since sold the loan to Specialized Loan Services ( SLS ). I was recently sent a letter stating that my original loan is reaching its maturity date and I still owe {$9400.00} on this loan. I was told that I could try to refinance the amount or send the full unpaid principal balance XXXX by XX/XX/XXXX. As of today, I have fully paid my obligation to XXXX Specialized loan service. there is not indication on my original loan that I will be charged an additional {$9400.00} to close this loan out. I was told by agent from Specialized loan services that back in 2007when I took my loan out, companies were approving loans with low payments for affordability and my payments was not fulling my obligations, only a little over {$50.00} was going towards the principle balance and the remainder was going towards the interest since recently when they increased the amount from $ XXXX {$95.00} to the principle as of today, I have paid {$38.00}, XXXX I have fulfilled my debt of {$15000.00} balance. This type of act is illegal an therefore I do not feel I owe Specialized loan services any additional funds. I'm willing to take this action to Supreme court or file a class action law suite so no other consumer can be victimize with this unfair act. I'm requesting that my last payment of {$210.00} XX/XX/XXXX will consider this loan paid in full with a satisfactory agreement. I have attached all supporting documents.
|
| 05/11/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
SLS sent me another request for documents, requesting the same documents which I previously provided several times. I resent those records today, and then sent additional documents. SLS also again personally harassed me today, even after I have reported a similar incident. This morning, a car pulled into my driveway, rang my doorbell and then waited in my driveway for me for several minutes. I went out and asked what was going on, and a woman exited her car and said that she was from " SLS '' and that she had come to see if anyone was living at my home and also told me to call my mortgage company immediately. She also said that she left something on my doorstep. This is the same thing that happened to me a few weeks ago. I asked her if she had ever been at my home before, and she said no, but she looked like the same woman and the same passenger who had come to my home previously. She left me a " confidential '' note on my doorstep, but waited for me to come out of my house to walk up to me and talk to me also. I asked her why she had no identification and she said that she did not have to have any. She had XXXX county license plate number XXXX. She said her name was XXXX XXXX. The note inside says " Urgent Notice : please contact your mortgage servicer immediately, '' but then gives the number which is not SLS ' number. When I tried to contact SLS afterwards, they hung up on me XXXX times, so I could not get through to anyone to see why this had occurred and to ask why I was to contact SLS, and also to ask why I was given another number which was not SLS ' number. This is harassment. SLS has been given my contact information repeatedly. There is no reason for SLS to send persons to come and park in my driveway, wait to confront me personally, and leave me an " urgent '' notice on my doorknob, other than to harass and intimidate.
|
| 04/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
As indicated in the earlier complaint on XX/XX/XXXX I came out of forbearance due to Covid. Since then, I have made monthly payments to Specialized Loan Servicing ( SLS ) of {$3400.00}. In XXXX payments of {$3400.00} were made on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. In response to my earlier complaint SLS reported that on XX/XX/XXXX deferral was processed and the account was current.
3 weeks ago, I was notified that my credit rating was reduced from XXXX to XXXX due to late and missed mortgage payments to SLS. The SLS message center claimed that my account was past due. I sent SLS the canceled checks showing that payments have been made and ask for a correction of the credit report.
A XX/XX/XXXX SLS Message claims my XXXX payments have been late and that I owe {$15000.00}. I sent SLS copies of all 12 canceled SLS checks each for {$3400.00} for XXXX. As indicated with the checks, I have always made payments on or about the XXXX of each month, which was my due date.
During XXXX I have received no indication or any reporting from SLS that my payments were up to 57 days late and that I was accruing delinquent late fees. The only correspondence from SLS was 6 notices of Intent to Foreclose ( XXXX, XXXX, XXXX and XXXX, XX/XX/XXXX and XX/XX/XXXX ). In addition, SLS has not provided a XXXX Form 1098 Mortgage Interest Statement.
In XXXX payments of {$3400.00} have been made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and a payment was mailed on XX/XX/XXXX.
Since I have received zero monthly statements from SLS for XXXX, XXXX and XXXX I requested then in writing on XX/XX/XXXX, which I received this week. The provided XX/XX/XXXX Mortgage Statement claims I owe {$16000.00} due to late fees and missed payments.
If required, I can provide copies of all canceled checks that SLS has cashed.
Thank-you for your attention to this matter.
|
| 09/04/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have attached evidence that may be of assistance in your internal investigation, although confused I hope that I can retrieve more accurate answers that will bring me closer to understanding damages.
Please Note : I received a XXXX package on XX/XX/2019 from a XXXX XXXX with Specialized Loan Servicing, LLC, aka : SLS ( Exhibit # 1 ) In the package was my documents that never were processed that were mailed XXXX and recieved by a XXXX XXXX in the XXXX Office of Judicial Records. Date, time and deliver have been furnished. In confusion, the documents that I received in this package excluded my Certificate of Service address to XXXX XXXX XXXX, XXXX ... ( Exhibit # 2, # 3 ) Inside the XXXX package was another package that was addressed with my name but SLS address. ( Exhibit # 4 ).
Inside the white package with my name but incorrect address was my documents with the initial 2 pageS being a " Notice of Rejected / Returned Documents, '' from a XXXX, Clerk of OFFICE OF JUDICIAL RECORDS. ( Exhibit # 5 & # 6 ) PLEASE NOTE, on XX/XX/2019 the Electronic Filing was effective. My documents were lost per the Office of Judicial Records, never processed and forwarded to the Judge, and my cashiers check for {$310.00} was returned to me? This is unprofessional, unethical, and unlawful. I am very confused and have no answers, in addition I lost my property over negligence and fraud from the Plaintiff, the Law Firm of XXXX XXXX XXXX, XXXX and the downline of Servicer 's who never possessed the authentic Note and Mortgage. I stand very firm in my argument that is supported with substantial evidence that these conspirators are trying to suppress.
" Rather fail with honor than succeed by fraud '' ... ..XXXX Mr. XXXX XXXX XXXX , I look forward to your response and thank you for your time in advance.
Respectfully Submitted, XXXX XXXX XXXX
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| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Specialized loan servicing has misapplied my mortgage payment from XXXX, XXXX kept in unapplied funds to pay principal instead of my mortgage payment.
Prior to a period of forbearance there was a partial mortgage payment of XXXX paid from my account on XX/XX/XXXX. This payment was put in unapplied funds and kept there until mortgage modification where this company then applied to principal instead of current mortgage payment.
SLS claims this payment was part of the modification agreement, however I NEVER agreed to use my mortgage payment held in unapplied funds to pay principal.
In fact, I made it clear to the company that this payment was to go toward my mortgage after modification.
SLS has a history of misapplying my mortgage payments and then telling me I am wrong or did not make the payment.
This company has participated in XXXX intimidation with a representative calling me a " XXXX XXXX XXXX '', ( which I filmed ) a consistent misapplication of funds and an attempt to short sale my house all the while I have paid my account on time.
Please do not let this company steal my hard earned mortgage payments! It is against RESPA to apply mortgage payments to anything else BUT THE MORTGAGE.
This company continues to take advantage of me as a XXXX, XXXX, veteran and XXXX.
They must be stopped and held accountable for this practice of stealing homeowners money by subverting to unapplied funds.
1 - See attached the bank statement from XXXX XXXX showing the partial payment.
2 - See attached screenshot from SLS showing the payment applied to principal labeled " current interest and principal payment '' 3 - SLS response to CFPB with highlighted texts, admitting they misapplied mortgage payments from XXXX and reapplied to account with XXXX, XXXX adjustment demonstrating evidence of XXXX, XXXX partial mortgage payment.
|
| 08/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
Specialized Loan Servicing, LLC has a mortgage on our home. They falsely reported late payment dates to the three credit bureaus : XXXX, XXXX, and XXXX. This is causing physical and emotional harm to US becuase my wife had to give up her job to become a permanent, full time caregiver for me because I developed a chronic illness due to the COVID-19 pandemic. We can not afford the home we will live in now and need to sell our home and find one that is smaller, more affordable, and retrofitted for a person with a XXXX. We can not sell our own home until we have mortgage pre- approval to purchase another home. SLS. LLC MUST CONTACT THE CREDIT REPORTING BUREAUS IMMEDIATELY AND CORRECT THE FALSE INFORMATION. Unless SLS, LLC makes the corrections to our credit reports we will not be able to get another mortgage loan and the physical and emotional hardhip will continue. We were in a loan modification program in XXXX through XXXX and a forbearance in XXXX which continuesXXXX SLS, LLC falsely reported late payments for the XX/XX/XXXX mortgage payment XXXX XX/XX/XXXX fell on a Sunday XXXX. They had the payment in their possession but did not account for it until Monday XX/XX/XXXX they accounted for it as a late payment even though the bank certified check was dated prior to XX/XX/XXXX. It was not a late payment. SLS. LLC continued to report late payments for XXXX, and XXXX to the three credit reporting agencies during our modification program and forbearance. My wife called Fannie Mae on XX/XX/XXXX regarding this false reporting. The agent told her that EVEN IF WE WERE IN A MODIFICATION PROGRAM THE PAYMENTS SHOULD NEVER HAVE BEEN REPORTED TO THE CREDIT BUREAUS AS " LATE ''. THE AGENT ALSO TOLD HER TO CONTACT SLS, LLC IMMEDIATELY TO DEMAND CORRECTION OF THE CREDIT BUREAU REPORTS. My wife wrote to SLS, LLC and demanded the corrections.
|
| 07/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XX/XX/XXXX, Specialized Loan Servicing acquired ownership of my property. Due to job loss in the oil and gas industry, I faced challenges in making timely payments. Despite the COVID-19 pandemic, I feel that they did not cooperate with me to find a solution to keep my home. To prevent homelessness for my family, I had to file for bankruptcy multiple times. During this period, I was actively involved with the HAF ( Texas Homeowners Assistance Fund ) while Specialized Loan Servicing scheduled a sale date for my property at XXXX XXXX XXXX XXXX XXXX, TX XXXX.
As part of XXXX XXXX bankruptcy, I contacted the attorneys at XXXX XXXX XXXX XXXX in XXXX XXXX to inform them about my participation in the HAF program. Additionally, on the day my home was supposedly sold, XX/XX/XXXX, I called the attorneys to notify them of my bankruptcy case number and requested a halt to the process. Unfortunately, I was unaware of the sale until two and a half months later when my case worker from the Texas Homeowners Assistance Fund brought it to my attention.
During the auction, thXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX apparently acquired my home. Simultaneously, XXXX filed a writ of possession against me, which I challenged, leading to my case being in Civil Court at Law no. 1. Currently, I do not have legal representation, and without assistance, my family and I face the risk of homelessness. It is essential to note that my youngest child, who has XXXX, experiences difficulties adapting to new environments apart from our home.
I firmly believe I have evidence to support a wrongful foreclosure case. By reaching out to the Consumer Financial Protection Bureau through this email, I hope to receive fair and just assistance. You can contact me at XXXX or call me at XXXX. Thank you for your anticipated help.
Sincerely, XXXX XXXX XXXX
|
| 01/23/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I learned that our mortgage company reported the month of XXXX 2016 late to credit reporting agencies. We have paid all of our monthly payments timely, in XXXX parts, each month in the full amount due. I review the transaction history online on a regular basis, and each month, including XXXX 2016, showed {$0.00} owed for the monthly payment and a reduction in our principal balance. I have since been advised that the mortgage company, Specialized Loan Servicing, alleges to have increased our monthly payment from {$5000.00} to {$5300.00} claiming an " escrow shortage. '' I did not receive notice of this change. I have since found buried in the statement history an unintelligible letter which in small print, after several charts, notes an increased payment. However, the webpage still showed the original payment amount and both XXXX and XXXX 2016 I paid the original amounts and it showed a {$0.00} balance. Nonetheless, without warning, and without advising we " missed '' the extra {$200.00} for XXXX and XXXX 2016, SLS reported us late. This has decimated our credit, and eliminated any chance of our refinancing this loan. Clearly our history shows we believed we were paying our payment in full, and on time, as we had been. This negative reporting and sneaky attempt to increase our payment ( just 8 months into the loan ) is improper. After all, should n't SLS have to provide a valid reason for adjusting our payment when they decided the amount necessary for escrow? Should n't they have to provide conspicuous notice of the change? Should n't they have to let us know the problem and give us a chance to cure it before reporting to creditors? This is outrageous, and significantly stressful. We have been working diligently to put us in position to refinance - and just got denied and discovered these unfair and underhanded tactics.
|
| 04/23/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have been with XXXX XXXX for 5 years and have made every payment with an additional {$2000.00} Principal payment. My Home loan was sold to Specialized Loan Servicing on XXXX XXXX 2015. I received a letter from SLS that they had acquired my Home Loan and I contacted them and made a XXXX XXXX payment of {$1500.00} with an additional principal payment of {$2000.00}. They informed me that I owed them an additional {$610.00} and I asked where this amount had come from and I was told on XXXX XXXX that they would look into the fees and get back to me.
They took the payment of {$1500.00} and the additional Principal payment of {$2000.00} for a total of {$3500.00} which was deducted from my checking account. After a week I checked my SLS account only to see that they had not applied the {$2000.00} to my principal but had made an additional Mortgage payment so I called again only to have customer service tell me they would correct the problem and it would show on my account by the XXXX of XXXX.
Today the XXXX of XXXX I logged into my account only to see that they have taken the {$610.00} for which there is no explanation when it was transferred and reversed the Mortgage payment with this code - XXXX : Payment Reversal. How much more confusing to a customer can you get???? My account shows the same amount owed after making a {$3700.00} payment.
I have called and left messages for XXXX XXXX XXXX at their corp HQ in XXXX, CO at XXXX ext XXXX with no response. They have little to no respect for customers when called to inquire about the way a payment has been applied and want to charge fees that were never included with the original loan at XXXX XXXX. I 'm not real sure what XXXX XXXX DOES???? or for that matter how they correct a problem when they buy the loan but the response and actions of SLS are in BAD FAITH as a lender.
|
| 08/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
We originally had a first and second mortgage with XXXX XXXX in XXXX. When we were unable to pay the second mortgage in XXXX the bank agreed to modify the first loan ( # XXXX ) and charge off the second loan ( # XXXX ). These terms were worked out and agreed to by bank representative XXXX XXXX of XXXX XXXX, and it was our understanding that the first mortgage modification would cancel the second mortgage completely. However, a year later we began to receive notices from various companies XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX saying that we still owed money on the second mortgage. For years we asked for proof from each of these companies and none was ever presented.
In XXXX we began to receive notices from Specialized Loan Servicing. We again asked for proof that we still owed this money, and this servicer took XXXX years to actually provide it. Then late last year they sent us a letter saying that they intend to foreclose.
We did some research and it seems that both of our loans are owned by XXXX XXXX. Our first mortgagewhich is in good standingis part of XXXX XXXX XXXX XXXX XXXX, Mortgage Loan Asset-Backed Certificates, Series XXXX, XXXX XXXX XXXX XXXX XXXX as Trustee , ( serviced by Select Portfolio Servicing ) and the second ( defunct ) mortgage is part of XXXX XXXX XXXX XXXX XXXX XXXX Mortgage Loan Asset-Backed Certificates, Series XXXX, XXXX XXXX XXXX XXXX, as Trustee ( serviced by Specialized Loan Servicing ).
We have tried every option that SLS has offered us and they are all unaffordable. We have offered them a Short Negotiated Payoff Offer of {$14000.00} ( our complete savings at this point ) but they rejected it, saying that they want us to pay close to the original principal of {$98000.00}.
Our address is XXXX XXXX XXXX, XXXX, CT XXXX and our mortgage is in the name of XXXX & XXXX XXXX.
|
| 03/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a 2nd mortgage with SLS, Specialized Loan Servicing. They happily granted a Forbearance to me last XXXX. Despite my numerous attempts they are unwilling to help me avoid foreclosure. I am able to resume payments and I am not asking for any financial forgiveness. I only ask that my paused payments be deferred to the end of my loan or even a Balloon Payment at the end. I continually get misinformation and different information each time I call and have been told they are working from home so no supervisor is available to speak with me. Just today ( XX/XX/XXXX ) I received two seperate letters from them. One states I am granted 9 more months of Forbearance. Great except the End Date is XX/XX/XXXX. The other letter is titled Default Notice and Notice of Intent to Foreclose. This one is dated XX/XX/XXXX and gives me 33 days from " the date of this letter to cure the default. '' It arrived in the mail today.
I was told I can not be approved for a Modification due to help I received on XXXX, which was unsolicited by the way. Despite that I was mailed a Modification application with a long list of required documents. I do not want a Modification or any forgiveness. I just want a deferment or the Balloon Payment. They were very positive and assured me they would work with me to find a repayment plan when I first called to request Forbearance and now I am just getting the runaround. I had no idea at the time that non Federally backed loans would not be protected under the CARES ACT and SLS certainly made no mention of it.
I am so upset and can not think of anything other than possibly losing my home of 25 years. Every day I watch the news hoping President Biden will announce that non Federally backed mortgages will be given the same protections under the CARES ACT as the Federally backed loans.
Please, can you help me?
|
| 01/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Please see the enclosed email sent to SLS today regarding time usurped due to belief caller from SLS XXXX was from SLS as the phone displayed SLS as the caller.
That the Short Sale buyer should NOT BE PENALIZED due to this loss of XXXX business days = XXXX days in full.
There was NO WAY to know the XXXX XXXX from SLS XXXX was NOT from SLS XXXX.
The timing of the call +emails sent to XXXX marked URGENT URGENT URGENT that went unanswered. I've since been advised that those emails ARE NOT READ? IF the email correspondence is not read with one being unable to get through via PHONE then what is one supposed to do?
Had no knowledge until this past week probably Wednesday, that the emails are NOT READ. Where do they go? XXXX XXXX and other necessary identifying information is provided with each email This is STRESSFUL. STRESSFUL STRESSFUL not to mention UNFAIR, UNPROFESIONAL & a WASTE OF TIME.
Further over and above the emails to XXXX are NOT READ the preferred mode of communicaiton for SLS as their phone message states is their new and improved www.sls.net for communicationl I'm told this would be flagged for me, however, I am unable to get copies of any correspoindence I tender through that site. What?
I've asked XXXX why is there not a cc line so I can cc myself with my language tendered.
There is not the ability to to cc myself. And FURTHER there IS NOT THE ABILITY FOR SLS TO PROVIDE ME WITH A COPY OF MY CORRESPONDENCE UNLESS I SEND A LETTER TO A GIVEN ADDRESS?
That is an inconvenient along with time delay way to receive my correspondence 1st I must have time to write to them 2nd I must post an envelope 3rd I must hope it gets there 4th I must hope someone reads it 5th I must hope there will be a reply with my correspondence included.
This is crazy. Forgive my less than proiessional opinion. Thank you,
|
| 08/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I would like to report the consistent wrong date entries for payment receipts and misleading multiple false entries of late fees on my account by Specialized Loan Servicing ( SLS ).
My account on SLS account shows the last payment received on XX/XX/XXXX. My bank statement ( attached ) proves the money was deducted from my bank on XX/XX/XXXX and attached SLS document shows the money was transferred to SLS on XX/XX/XXXX.
There should be no more transactions after XX/XX/XXXX and there should not be any late fees of {$15.00} or {$130.00} as it shows on my account.
( See attached documents, '' SLSacknowledgementOfReceipt '' there are 20 transaction entries by SLS, and the SLS representative is confused acknowledging what is the status of money I sent from my bank to SLS on XX/XX/XXXX ) I called on XX/XX/XXXX and was told my XXXX payment was XXXX. Checking online, it showed {$2700.00} and an additional amount of {$200.00} as late payment.
I sent a check ( USPS-return receipt ) for the total amount of {$2900.00}. ( to ask about the {$200.00} late fee later ).
3 days later I called SLS to confirm the receipt of the check and I was told I sent the check to the wrong address, to SLS document center address, and it would not be posted on-time, or will be sent back to me.
I was told to send the check directly from my bank account, and stop the other check, just to be sure there would not be a double mortgage amount posting for XX/XX/XXXX.
I did exactly that. I stopped the check and sent money as it showed on the SLS website, in two different amount. One was for {$200.00} and the other was for {$2700.00}.
Today I found various wrong posting on my account with various {$15.00} and a {$130.00} late fee, where there should not be any late fee. The mortgage cleared my bank account on XX/XX/XXXX for XX/XX/XXXX period.
|
| 03/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
This is second complaint about my loan provider Sls I received 2 letters from sls during first complaint one dated XXXX Received XXXX Second dated XXXX Received XXXX XXXX Previous complaint I'd XXXX Escrow As a homeowner, I XXXX XXXX have been throughout the in-house refinance providing information and details for completion of refinance by sls on XX/XX/XXXX. I stated numerous times during thier taped conversations that it isn't first line. Simple as date of deet of trust to see in fact which was first and second mortgage. With that said this was NOT INDEED inadvertently labeled the only reason I as a customer and or home see this being labeled as this was only to put me under financial hardship and burden As stated in XXXX letter there is {$2700.00} of escrow that inadvertently taken and kept to this date As of now I have not received the above check for {$810.00}. Nor have received the duplicate check sls stated they sent to property taxes on XXXX sls check on it when they stated on the letter on XXXX and my first mortgage already paid taxes on XXXX gave sls 4 months to know it duplicate and return.money to me. Which I have not received. This almost {$3000.00} " inconvenience " as stated in letter has directly pit me into financial hardship and fees.
Fees The fees I was referring to weren't front the XX/XX/XXXX in house refinance. It was from when sls took loan and provider orginal date XX/XX/XXXX Conclusion There has been since XXXX a lot .... a lot of Grey area sls push for a provider stand point to the point of past the Grey area...
I want and need to combine both first and second mortgage into one loan ie consolidation of loans with equity draw to help with the hardship that sls directly and or indirectly cause inadvertently labeled for second loan and for providing for both loans Tks XXXX XXXX XXXX
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| 09/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
XX/XX/XXXX damage from hurricane Delta happened. I was sent a check made payable to my father 's estate ( I'm the admin ) and also SLS, XXXX.
With everything happening that year the house didn't get fixed due to foundation issues not covered by insurance.
SLS never pursued the claim money. XX/XX/XXXX foreclosure sale was executed by the mortgagee by placing a credit bid for the house and it then became XXXX XXXX XXXX property. When this occurs it wipes out any and all debt but in some circumstances if the bid was higher then the credit bid then that creates a surplus owed back to the borrower. And same thing occurs if the credit bid or auction bid is below the payoff balance then the borrower would owe the mortgage company. However no surplus or deficit was created therefore the loan was paid off in full when the mortgagee placed the credit bid.
I have verified several times that there is no money owed on the loan nor has any collection action been pursued in the occasion money was owed.
Within these special circumstances since the checks were not considered into the price at foreclosure and the amount was above fair market value the mortgagee relinquished it's insurable interest in the property by placing a credit bid. The loan balance was satisfied.
I have been giving SLS months to cooperate this matter. SLS like usual they take a very long time to research and get information from " corporate ''. The entire loss draft department can't give me solid answer because it changes with each person I talk to.
XXXX XXXX XXXX " If the amount of the bid is equal to or greater than the amount of the promissory note, the mortgagee 's security interest in the insured property is extinguished. And, therefore, the Mortgagee as owner is barred from recovering on a loss which occurred while it was the Mortgagee. ''
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Due to a clerical error on the part of Specialized Loan Servicing, LLC, my ACH payments were shut off and two months ( XX/XX/XXXX/XX/XX/XXXX ) of mortgage payments were not made and I was not notified until XX/XX/2021. When I received the Notice of Foreclosure I paid all monies owed ( including late fees ) to bring my account current. In speaking with Supervisor XXXX, he acknowledged that the Customer Service rep I spoke with in XXXX should have told me that the ACH payments would be suspended but the recording shows he did not. Since XXXX, I have been requesting the repayment of the late fees since this was a bank mistake. I have a letter that states that the company contacted the credit bureaus stating that this was their accounting mistake ( attached ). Not only are they refusing to reimburse the late fees, they say that because I made 2 late payments ( which I did not ) I am not allowed to request reimbursement. In XXXX, I made a partial payment based on a third late payment fee that I did not have to make ( I spoke with a company representative who said that the third late payment would be added to the smaller XXXX payment I sent in and I would be current for XXXX ). They put my check in a suspense account instead and said I did not make an XXXX payment. I was denied credit due to this mix up and the resulting impact to my credit report.
I have attached a complete listing of who I talked with, dates and what was discussed at each call. I have repeatedly asked to speak to a Manager/Supervisor and have been told I can not due to company policy.
I would like a full reimbursement of any and all late payments paid on this account ( I have never been late with a payment until this occurred ), and another letter sent out to the Credit Agencies with a copy to me due to the mishandling of the XXXX payment.
|
| 08/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
Older American |
|
XXXX, XXXX has a mortgage on our home. They falsely reported late payment dates to the three credit bureaus : XXXX, XXXX, and XXXX. This is causing physical and emotional harm to XXXX XXXX and XXXX XXXX becuase I had to give up my job to become a permanent, full time caregiver for my husband who developed a chronic illness due to the COVID-19 pandemic. We can not afford the home we will live in now and need to sell our home and find one that is smaller, more affordable, and retrofitted for a person with a XXXX. We can not sell our own home until we have mortgage pre- approval to purchase another home. SLS. LLC MUST CONTACT THE CREDIT REPORTING BUREAUS IMMEDIATELY AND CORRECT THE FALSE INFORMATION. Unless SLS, LLC makes the corrections to our credit reports we will not be able to get another mortgage loan and the physical and emotional hardhip will continue. We were in a loan modification program in XXXX through XXXX and a forbearance in XXXX which continues. SLS, LLC falsely reported late payments for the XX/XX/XXXX mortgage payment ( XX/XX/XXXX fell on a Sunday ). They had the payment in their possession but did not account for it until Monday XX/XX/XXXX they accounted for it as a late payment even though the bank certified check was check dated prior to XX/XX/XXXX. It was it not a late payment. SLS. LLC continued to report late payments for XXXX, and XXXX to the three credit reporting agencies during our modification program and forbearance. I called Fannie Mae on XX/XX/XXXX regarding this false reporting. The agent told me that EVEN IF WE WERE IN A MODIFICATION PROGRAM THE PAYMENTS SHOULD NEVER HAVE BEEN REPORTED TO THE CREDIT BUREAUS AS " LATE ''. THE AGENT ALSO TOLD ME TO CONTACT SLS, LLC IMMEDIATELY TO DEMAND CORRECTION OF THE CREDIT BUREAU REPORTS. I wrote to SLS, LLC and demanded the corrections.
|
| 02/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
In our XXXX end-of-year escrow statement, SLS told us that we had a shortage in our impounded funds ( due to reassessed property tax ), and told us what our new payment would be. On XXXX XXXX, XXXX, SLS acknowledged receipt of a letter from us disputing the amount being demanded and offering an alternative payment plan. On XXXX XXXX, XXXX, SLS sent us a letter turning down our alternative plan and demanding the original amount.
While this payment amount was in dispute, we made our XXXX XXXX payment on XXXX XXXX, XXXX. We paid {$2700.00}, which was not the new amount SLS told us to pay, but was more than enough to cover our principal and interest due for XXXX XXXX, as well as an increased amount for our escrow account.
However, SLS did not apply the funds we sent to our account. Instead of paying first the interest, then the principal and then putting whatever was left into the escrow account -- which SLS holds as a service to us -- the entire amount was put into " unidentified funds unapplied. '' This, in turn, made it look as if we had not made our XXXX payment -- although again I emphasize that there was more than enough to cover our principal and interest -- and we were charged a late fee, which I paid.
I have been a homeowner since XXXX XXXX, and I have never once had a late payment. My husband owned a home for four years and never once had a late payment. NEVER.
And we did n't make this payment late, either. The issue is the order in which the funds were applied.
When our loan was first transferred to SLS, in XXXX XXXX, both our old mortgage company and our new company paid our homeowners insurance. XXXX sent me a refund check for the second payment, and I sent it to SLS to be reapplied to our escrow account. It took three months and numerous phone calls to get that simple thing done correctly.
|
| 10/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I submitted a previous complaint on XX/XX/18 stating all the previous information : Complaint # XXXX about SPECIALIZED LOAN SERVICING LLC.
I have asked since XXXX for a postponement to get the review and assistance from the Mortgage company and to work with XXXX XXXX XXXX XXXX. They have been not giving answers and keep saying they can not postpone the foreclosure. This is a false statement according to New Jersey Statute NJSA 2A:17-36. Adjournments of sale of real estate.
NJSA 2A:17-36. Adjournments of sale of real estate provides that a sheriff or other officer selling real estate by virtue of an execution may make two adjournments of the sale, and no more, to any time, not exceeding 14 calendar days for each adjournment. However, a court of competent jurisdiction may, for cause, order further adjournments.
In New Jersey, a Sheriffs sale of a foreclosure property can be adjourned ( fancy for postponed ) twice by the Sheriff at the request of the homeowner for any reason. Each of these adjournment shall be for not more than 14 days. The lender may request an adjournment as many times as it wants without reason. Once the two free adjournments have been exhausted, the homeowner may apply to the Court by Motion for further adjournments provided good cause has been shown to the Court.
For assistance in obtaining an adjournment of a sheriffs sale of a foreclosure home, contact your local Sheriff department or a qualified NJ foreclosure lawyer in New Jersey.
I wanted them to postpone to review my file to see that I can make the mortgage payments and we can come to a solution for the back payments owed.
I need for them to postpone as I never received documentation on a foreclosure fromt he Sheriffs office and I had the Urban League not do anything in XXXX and this is why I am beyond the 37 days.
|
| 09/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My mortgage lender of less than 5 months, Specialized Loan Servicing ( SLS ) filed a NOS on my property. They approved me for a loan modification and did not allow me the timeframe needed to complete the approval process before they filed a sale date of XXXX/XXXX/16 on my home!! The minute I told them I was working with KEEP YOUR HOME CA, they escalated their sense of urgency to foreclose on my property. I was given 3 weeks notice they are going to sell my home on XXXX/XXXX/16. They refused to postpone the sale date to allow KYHCA to process the payment to them that will reinstate my mortgage loan balance and allow me and my XXXX kids to stay in our home. THE SITUATION WAS MANUFACTURED INTENTIONALLY!!!!
There is no reason for SLS to foreclose on my home! I experienced a brief financial hardship. the financial hardship is over. My job is strong and my income is strong. THIS IS ALL ABOUT THE GREED OF A BANK WHO IS TRYING TO CIRCUMVENT THE VERY PROCESS DESIGNED TO HELP HOMEOWNERS, ALL IN THE NAME OF GREED.
I am approved by KEEP YOUR HOME CA and they refuse to withdraw or postpone the sale date on my home to allow KYHCA to bring the loan current This was absolutely MANUFACTURED! And CRIMINAL BETWEEN XXXX XXXX XXXX AND SPECIALIZED LOAN SERVICING!
Only a bottom feeder purchases loans in a delinquent status. Because they smell PROFIT! My loan is owned by XXXX XXXX and there is more than {$200000.00} equity in my home. Please stop another greedy bank from profiting off the backs of a single mother and her XXXX children. This is our home of the past 17 years!
Please contact this bank and help me and my children keep our home.
SPECIALIZED LOAN SERVICING XXXX, CO XXXX XXXX p XXXX f XXXXXXXXXXXX Please call me anytime at XXXX Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX LOAN NO XXXX
|
| 09/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
Older American, Servicemember |
|
We received a public email today showing our home being in pre-foreclosure. I have no knowledge of this matter and even contacted my mortgage company ( XXXX ) and asked if my loan had a second attached to it and was told no and that we are in excellent rating no missing payments. The trustee I guess representing the bank filed this pre-foreclosure and referenced a DEED OF TRUST signed in XXXX. We have never been notified regarding a default and thus never thought we had any outstanding payments.The debt as such was being reported as account closed and ( " WRITTEN OFF ) BY XXXX XXXX XXXX Now there is a substitute trustee representing some company Specialized Loan Servicing LLC? / XXXX XXXX, ( out of business also ) We have never hear of this company or that we owe the {$73000.00}. We do not know who this is and we have never been contacted regarding this amount. The original loan was in XXXX and shortly afterward the company XXXX went out of business and we noticed that the second mortgage was listed as written off. It does not show on any of our credit reports and has not for quite awhile ( XXXX ). We never heard anything else.I am sure we are the victims of a XXXXXXXX XXXX since the equity in our home is now more than doubled. How do we stop this action and to my knowledge AZ has a statue of limitations of 6 years regarding contract mortgage debts after they reach the date of maturity ( XX/XX/XXXX ). How can someone just show up and say they have the authority to file for pre-foreclosure and even the primary loan company has no knowledge? We have had no previous contact with any of the companies listed in this complaint and there has never been any attempt to notify us of any impending action until the pre foreclosure notice. XXXX does have regulations regarding providing notice to borrowers.
|
| 07/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I returned a recast package that included my XXXX payment and the {$500.00} recast fee to SLS via a prepaid 2 day XXXX package on XX/XX/XXXX. I tracked the package on XX/XX/XXXX and it was still tracking to XXXX, NC. I called SLS and notified them that the package must be misplaced in NC and that I was going to make my payment with the recast fee online through my bill pay and that I was going to stop payment on the 2 checks in the lost package. I made the payment on XX/XX/XXXX which they received on XX/XX/XXXX. They emailed me another recast agreement which I also sent to them on XX/XX/XXXX. On XX/XX/XXXX they received the lost package and tried to deposit the checks that I had told them that I stopped payment on. I made my XXXX payment on XX/XX/XXXX which they received on XX/XX/XXXX. On XX/XX/XXXX they reversed that payment along with my XX/XX/XXXX payment. They called me on XX/XX/XXXX wanting to know when I was going to pay my XXXX payment. I explained what happened and that I had a statement at home stating that they received my XXXX payment and that my next payment was due XX/XX/XXXX which I had already paid on XX/XX/XXXX. When the stop pay checks were returned to them they reversed both of my electronic payments as well. They have corrected my XXXX payment but posted that on XX/XX/XXXX instead of XX/XX/XXXX when they actually received it. I have a statement that I have attached showing next payment due XX/XX/23 amount due {$0.00} but when I called them today they are telling me that I have to make a payment to prevent a late fee. They can see that there are unapplied funds but they are waiting for the escalation department to apply the funds. So I called back and tried to do a payment over the phone but the system is telling me that there is no payment due. Can someone please help me??
|
| 07/27/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
A few weeks back I was in a harsh car accident which caused me to have to reschedule my mortgage payment. I scheduled a payment for XX/XX/2023. A few days before the XXXX, I called SLS and canceled that payment. On that same call, Specialized Loan Services set me up a new arrangement for XX/XX/XXXX. A few days later SLS called me and said they canceled my XXXX payment, and told me I could no longer use my checking account. Stating because my payment for XX/XX/XXXX did not go through. I asked why were they trying to process the canceled payment knowing it wasnt going to go through?? The company already had reset a new one on the same call. The agent then verbally bullied me, attempted her fear tactics, and then took away my checking rights.This company has consistently made attempts to create difficulties on my account. All in order to activate foreclosure. I had already reported specialized loan services to FHA almost XXXX months prior to this incident, for unfair and unethical practices on my account. My lender SLS, has yet to respond to my complaint. Even though FHA has required them to contact me. Ive made several complaints about Specialized Loan Services and how extremely dishonest they are. In return SLS simply fabricates a response. There are hundreds of complaints against them, but somehow they are still allowed to practice. When I have a complaint towards them, I am threatened with foreclosure. My principal has been inaccurate for many years, I have consistently & constantly made them aware of the inaccuracies. I am then told to pay on the inaccurate amount, or I will be foreclosed on. No attempts will be made to correct my principal. My mortgage statements are entirely wrong. I dont know what to do because this company only shows aggressive signs towards foreclosure. Please assist.
|
| 07/30/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
This complaint is directed to Specialized Loan Servicing LLC also known as SLS associated with loan # XXXX. This has been an ongoing error and quite frankly very upsetting, which has not been resolved whatsoever. I have an 'approved ' loan modification with SLS , which was established in XXXX, XXXX and filed with my local county administration office ( See attachment ).
I keep receiving letters from SLS ( XXXX ID : XXXX ) of the resolution dept., stating that I am requesting loss mitigation assistance and that my application is in review. Where she received that information is a complete mystery to me because I have never asked for any assistance. As stated above, I have been approved in XXXX, XXXX and have been making monthly payments ever since.
I have talked to XXXX, ID : XXXX on several occasions and she assured me in our last phone conversation that this matter would be resolved on XX/XX/XXXX due to their 30-day cycling concerning their computer system. Well, that date has come and gone with no results whatsoever. The latest letter ( see attachment ) from XXXX is dated, XX/XX/XXXX stating the same error message about needing assistance.
See attached letter dated XX/XX/XXXX from XXXX, ID : XXXX from the customer support dept. stating " my correspondence received on XX/XX/XXXX was initially 'coded incorrectly ' in our system. '' XXXX also states, " Please except our apologies for any confusion this matter may have caused. '' Whatever letter XXXX, ID : XXXX is referring to was totally misinterpreted by that department. Their administrative system is in need of an overhaul. There is no communication whatsoever between their departments.
I would appreciate the Consumer Financial Protect Bureau help in this matter to get this problem resolved once and for all regarding Loan # XXXX.
|
| 05/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We have been dealing with XXXX XXXX for nearly 24 months regarding loan modification, loan forbearance, etc. They have given us the run around for over 24months and THEY HAVE NOT RESPONDED TO OUR INQUIRIES on a timely basis. We have applied for Federal Assistance with the IHAF and entered our application with the government agency on XXXX/XXXX/XXXX. When XXXX XXXX sold my mortgage to SLS on or about XX/XX/2023, it screwed up the entire XXXX application process as IHAF was still reaching out to XXXX XXXX who failed to respond because they no longer held the loan. We went back in to the IHAF application and notified them that we were notified that the mortgage provider had now changed to SLS. As of today, XX/XX/2023, IHAF has said that they have reached out to SLS numberous times to obtain some verification called an " i record ''. Even though I have uploaded the most recent default letter received from SLS to IHAF, containing proof of mortgage, loan number, deliquency amount, etc., they still apparently need verficiation from SLS. Today, we called SLS 3 times and following automated verification of my loan information, recieved a voicemail asking to call back during normal business hours. The 3 calls we made to SLS TODAY were made between XXXX and XXXX, CST, which is within their normal business hours. They apparently do not have anyone answering their calls today. We called 2 different numbers : ( XXXX ) XXXX and ( XXXX ) XXXX.
In addition to not answering our calls today during standard business hours, they insist they haven't received a request for an irecord from IHAF however, when speaking to supervisor XXXX today, at IHAF, she indicated it has been sent and we would have to wait up to 7days for them to respond. We are out of time and have done all we know how to do at this point.
|
| 05/03/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hello, I spoke to my loan Servicer, CMC Funding ( Specialized Loan Servicing ) yesterday XX/XX/2020 regarding forbearance on my mortgage.
I was laid off from a XXXX XXXX due to COVID19. I researched my loan and it is a XXXX XXXX loan.
My servicer is insisting that at the end of the forbearance period all missed payments will be due and need to be paid ALL AT ONCE IN A LUMP SUM. ( Theyve been telling me this for the last month and I wanted to know if they were aware of what was announced this past week regarding XXXX XXXX ) They did mention 30 days prior to end of forbearance period they will reach out and discuss options after the forbearance period. However, it can not be determined at this time what those options will be. Nor can they guarantee another option will be available so basically be prepared to have to pay the full amount of missed payments.
I shared with the representative what I read about XXXX XXXX and the Cares Act. He was not familiar with any recent special instructions regarding XXXX XXXX loans and Even said he would check out the XXXX XXXX website after we spoke.
A friend of mine has a XXXX XXXX loan with XXXX XXXX. They granted her a forbearance and immediately disclosed at the end of the forbearance her payments will automatically be deferred to the end of the 30 yr loan.
I wish I could know the plan now as well, before using the forbearance. I have good credit and I do not want to tarnish it, having to come up with all three months at once stresses me out. I am trying to be proactive and make what savings I have last until my work in the XXXX resumes.
I wanted to inform you this servicer May not know all the details regarding XXXX XXXX loans and hopefully you can reach out to them and make some clarification for them.
Thank you, XXXX XXXX XXXX XXXX XXXX
|
| 02/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I received an email from XXXX XXXX XXXX Mortgage on XX/XX/XXXX that my home mortgage loan was being transferred to Specialized Loan Servicing. XXXX claimed that the XX/XX/XXXX email was a follow-up email, but I did not receive any info about the loan transfer previously from them, nor have I received any info since that time. XXXX provided the name of the company where the loan was transferred, Specialized Loan Servicing, and a phone number to reach them. Although I've made numerous phone calls to SLS, each time I was put on hold indefinitely and I have still not been able to reach anyone there. There is no email address to contact them. The SLS website states that they could be contacted through XXXX and XXXX. When I clicked each of those options, it took me to " XXXX. '' I contacted XXXX on both XXXX and XXXX and was told an agent would contact me, but I have not been contacted by any of their agents. I have received no correspondence at all from Specialized Loan Servicing or XXXX with any information about my loan transfer or how to make a payment. I tried to make a payment on the SLS website but was unable to do so because they have not provided me with an account number. As XXXX stopped accepting payment on XXXX, I am unable to make a payment on the XXXX website. My payment was due XX/XX/XXXX and it is now XX/XX/XXXX but I still haven't heard from Specialized Loan Servicing and I am still unable to make a mortgage payment. I'm wondering if they are intentionally not contacting customers so they can tack on a late fee and claim the payment was not received. This is absolutely ridiculous and unacceptable. I shouldn't have to reach out to SLS on XXXX and XXXX because there is no other way to reach them. I also shouldn't have to file a complaint with CFPB to get this issue addressed.
|
| 03/23/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I received a noticed from SLS who is a debt collector for XXXX, XXXX was the Original Creditor back in XX/XX/XXXX stating that my required loan payment will convert from interest only to principal plus interest as you enter the repayment period of your loan. This came as a shock to me because I was advised by several sources to refinance, and convert the loan to a FIXED rate which I did at the end of the first year before the bank or Lien holder starts to Rachet the loan if that 's the correct term. I believed that the loan was close to being paid off based on the number of years I 'd been making payments. I was also told that XXXX would not approve the Original loan unless I used my home as collateral. I move to the XXXX XX/XX/XXXX to start my early retirement. I contacted SLS by phone after receiving their letter of intent to try and make since of what was going on and learned that SLS documents stated that I was still locked into a ARM. That is where the problem lies. I 'm a US XXXX veteran and still hold my original Home Loan Guarantee from the Veterans Administration that I 've attempted to use since leaving XXXX XXXX. Now that I 'm retired on a fixed income I 'd like to use it to convert my primary mortgage to a VA loan. After the first year I was able to convert the HELOC from a ARM to a FIXED but after that SLS would not respond to the other bank where I applied. Since moving to the XXXX I 've misplaced the documents showing that I refinanced to a FIXED rate after one year. Communication with SLS has been almost impossible because they have refused to send my mail here. They refused to post important information on their Web site so that I can respond. There are times when it 's taken over 2 months to get my mail transferred from my residence in XXXX, XXXX to my residence here.
|
| 06/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
To Whom It May Concern : On XXXX/XXXX/XXXX my loan was transferred from XXXX XXXX to SLS as the new servicer, although XXXX XXXX still retains the rights to the loan. I continued to make my payments and have never missed a payment. I have attached cancelled checks to verify this being the case. On XXXX XXXX XXXX I was notified that a XXXX day late was filed by SLS onto my credit report, I called and talked to XXXX who found that they had misapplied my XXXX payment to my escrow account even though my account is impounded. She stated she could have this immediately corrected and filed a ticket to have this reversed. She assured me in would be completed no later than the XXXX of XXXX. On XXXX XXXX, I called back to SLS and was told by XXXX that the ticket had been completed and I would see a correction on my credit report on the XXXX XXXX, XXXX reporting. I explained to her this was not acceptable that I was in the process of trying to obtain a loan and that this erroneous late has now caused me harm. I asked her to have this corrected immediately. I was then contacted by the Office of the President who apparently handles complaints. I was told that they would send out a Mortgage Verification confirming that this had been corrected. On XXXX XXXX XXXX I received the Mortgage Verification that clearly shows me having a XXXX day late. This needs to be reversed immediately and SLS needs to assure me with written verification that this has been corrected. My credit score has plummeted by more than XXXX points and it has now caused me to be turned down for financing with my business. This has caused me irreparable harm and this company needs to be held accountable for their actions and failure to correct their errors. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Wa XXXX Loan # XXXX
|
| 06/06/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I purchased this home in XXXX, the loans I obtained were predatory loans. My 2 loans XX/XX/XXXX were " sold '' separately. After much struggles, I was able to modify my first mortgage in XXXX but due to many due to many factors, including my health, and a serious case of XXXX XXXXXXXX, loss of income, etc. I defaulted in that mortgage.
Prior to the sale of the mortgages, I filed bankruptcy while trying to save my home and all collections stopped. Specialized Loan Servicing ( SLS ), who is the servicer for my 2d mortgage has been dormant on and off for a long time.
Since I was not able to workout a new modification with my first mortgage, I was working on a Deed In Lieu of foreclosure. My second mortgage agreed to settle for {$3000.00}. Unfortunately, my first mortgage did not move through with the process and the Deed in lieu was cancelled. They did not contact me after that.
Even though I still had not been able to workout anything with my first mortgage, I contacted SLS for a modification or assistance at the end of XXXX, but they denied me any type of modification and only approved me for a short sale.
Again, after that, they were dormant for a long time, but and suddenly around XXXX this year, they sent me a letter, stating that my loan was due in full on XX/XX/XXXX.
At this time, my situation has not changed. My first mortgage has an active foreclosure process.
I don't have the financial means to pay this predatory loan.
I sent them a letter and offered them the same {$3000.00} that they had accepted before in order to settle this account.
I explained to them that at this time, I have an active foreclosure process with my first mortgage and they sent me an email with a letter saying that that they will not take less that {$45000.00} paid in full before XX/XX/XXXX.
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| 09/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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It makes me disgusting that how XXXX XXXX did what they did and government do n't do anything about them.
It 's XXXX XXXX 's fault for selling my mortgage to monster SLS ( specialized loan servicing LLC ) My husband was laid off from XXXX XXXX XXXX after 10 years Them the school was closed by government and filed bankruptcy gone for ever.
Now the stress of sudden job and income loss put my husbands health in a great danger and decline his been in and out of XXXX starting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX he was a pre XXXX XXXX his also in on going physical theropy use of his hand is not an option he still need to have XXXX on his knees and other hand and shoulders so working not an option we are waiting for his state social security XXXX benefits but that takes time!!!!
XXXX XXXX I was put in this situation by the employer and SLS refused to work out they should be closed and shut down they are thiefs and XXXX who do n't care about anything but taking my home I asked them for mortgage forgiveness buncha other programs according to them I am not qualified I need to know how is that possible SLS is the cause of I and my husband XXXX decline they are causing and cause of our XXXX I am not moving or give them my home I need help and I found out government is filing law suites against big banks and those XXXX and XXXX XXXX who were the cause of the fall out the financial and real state 10 years ago My mortgage is part of that I need my situation to be published and government authority see what there XXXX mortgage servicer do and take people home without do anything I like to heir an attorney and sew SLS for what they doing but I am not a celebrity or a billionear who has all the money in the world so therefore I wo n't allow these monsters to take my home .that is a promis
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| 01/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX Specialize Loan Services ( SLS ) XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CO XXXX RE : Consumer Financial Protection Bureau Previous COMPLAINT ID : XXXX, Submitted XX/XX/XXXX Outcome : As of XX/XX/XXXX, Specialize Loan XXXX XXXX XXXX ) responded to the complaint. However, XXXX Failed to Resolved the matter in the complaint.
I am submitting a new complaint because SLS failed to Resolved the matter in the above-mentioned complaint ( attached ).
SLS Mortgage indicated in their response to my original complaint ID : XXXX that they contacted me regarding the AHFA information needed to resume my payments. This information is not accurate. However, I did received numerous HARASSING collection communications from SLS Mortgage.
In addition, as of this writing, SLS, has not corrected the issue of my complaint ( attached ). The Mortgage company indicated in their response that addition information was submitted to XXXX to resume payments on XX/XX/XXXX. This is unclear, my loan was not transferred to SLS Mortgage XXXX until XX/XX/XXXX. Also, SLS did not do what they said they were going to do to resolve the matter.
As of this writing, 1. have not received confirmation that AHFA has received the required documents from SLS MORTGAGE to resume my mortgage payments 2. and the Credit Reporting Agencies has not been updated to remove ALL derogatory reporting from my credit report.
In fact, according to XXXX XXXX ( AHFA Supervisor ) email ( attached ), dated XX/XX/XXXX, their office still has not received the requested mortgage information to resume my payments. The email further states that there are 43 other homeowners information that SLS has failed to submitted to their office. For that reason, they have forward to the HAF Administrators due to SLS failure to cooperate.
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| 04/16/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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We have had a HELOC on our home for the past several years. It has largely gone unused. There is a XXXX balance on it.
A couple of months ago, Specialized Loan Services, the company who had bought our loan from XXXXXXXX XXXX, began sending notices that they suddenly required flood insurance on this XXXX balance loan. ( Which hadn't been required for several years of this loan. ) Several attempts were made to contact the number regarding the insurance issue on the notice. Also note that in no place was the general customer service number for the company provided. Most of those attempts at contacting their insurance division led to a voicemail system that failed after the information was put in. Honestly, they very well looked like they might be scammers.
Finally, after another notice, I was able to get through to that insurance verification department and get the general customer service number to cancel this loan, with a zero balance on it. I called this department on XX/XX/XXXX and informed them of the intention to cancel. They advised that a payoff statement would arrive in 5-7 days ( for a XXXX balance loan ). It didn't. I called back on XX/XX/XXXX and learned that they had charged the insurance to my loan for the amount of XXXX. They informed me that it was bought on XX/XX/XXXX, the FIRST day I called, and it says issued on XX/XX/XXXX, the SECOND time I called.
They took these actions without my consent or authorization and did so coincidentally on the days of both phone calls to cancel. Again, this was a XXXX balance loan and they had every right to cancel it if something didn't meet some new, criteria. This is the height of unethical behavior to apparently farm money from a loan not being used.
Coincidentally, our house was never even noted as being in a flood plain.
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| 08/11/2018 |
Yes |
- Debt collection
- I do not know
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, including but not limited to Specialized Loan Servicing, LCC ( SLS ) and all unauthorized mortgage assignments affiliates are reluctant to address my concerns explaining in detail the fraudulent mortgage assignments of why and how these assignments took place without an official POA for each assignment. These assignments some recorded and some were not recorded without my knowledge without the originators written authorization to do so, since the original originator business dissolved years prior.
XXXX XXXX XXXX XXXX will not address my concerns and informing me to contact an entity ( SLS ) that they have no affiliation is alarming ( see attachments ). Since XXXX recorded on my deed as " grantor '' without authorization from an official representative and POA from XXXX XXXX that dissolved is of great concern without answers from SLS and all of the chain that executed assignments without merit.
Since XXXX XXXX XXXX XXXX is very aggressive with confirming holding a fraudulent lien on my property and rushing to accept and assign unauthorized mortgage assignments without holding responsibility for any liability, my concern why is SLS and all of the chain of affiliates reluctant to address all of the unauthorized mortgage assignment of discovery? I request that all parties ( XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX. XXXX, XXXX, XXXX XXXX ) be accountable in referencing the attachment on pages 5,6,7, & 8. Under a microscope, initiating with XXXX up to XXXX ( unidentified representatives ) states in fact that XXXX XXXX XXXX XXXX executed and authorized XXXX as Power of Attorney as its Servicer & Attorney-in-fact on XX/XX/2016.
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| 07/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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On XX/XX/XXXX, my husband DIED unexpectedly. Unfortunately my husband was having some difficulty with the mortgage and it was in the rears when he died all of a sudden. As an heir of the property, I recently contacted the mortgage company to request a 6-month Forebearance so that I can get things in order legally through probate court.
I mailed a certified letter with a copy of my marriage certificate enclosed with letter requesting the forebearance on XX/XX/XXXX. It was brought to my attention the foreclosure process was IMMEDIATELY started in XXXX and my husband hadn't been deceased for 30 days!
Now the mortgage company is seeking to put my home on auction on XX/XX/XXXX without allowing me sufficient time to make an attempt to resolve this situation. This home has been in our family since XXXX.
My home is worth approximately {$450000.00} and there was loan of {$300000.00}. taken out in XXXX. If given the opportunity to sell my home, the loan of {$300000.00} can be repaid because the value of the home is greater than what is owed on the home.
I have made several attempts to speak to the attorneys of the mortgage company however I have not received any response from them at this time. I believe my family is being taken advantage of as we grieve the loss of our husband and father! As his widow, I am requesting help with this matter. It would be out right criminal to take advantage of our family as we grieve his sudden death and then loose even more by the loss of our inheritance which has been in our family for 30 years or so.
I would deeply appreciate any assistance with this unfortunate circumstance. His loss is devasting and I believe our family was not given adequate time to adjust to his unexpected death as I take the proper steps to resolve through probate court.
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| 12/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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At the onset of the pandemic, Specialized Loan Servicing offered a forbearance of 3 months to me because I was experiencing a financial hardship. I am a first responder in XXXX XXXX XXXX, Ca and found myself in the midst of riots and civil unrest which left my children to be cared for my childcare providers. XXXX closed and my children were left home. I incurred additional tutoring costs, living expenses and child care costs. At the end of the 3 months, I completed an application for mortgage assistance with SLS. I was seeking a deferral or repayment plan. The lender assured me they would work with me. I was denied all the programs with exception of a short sale. Nothing that allowed me to keep my home. I was forced to request an additional forbearance which was grated. I again completed a request for assistance and was denied all options except short sale The last denial was dated XXXX. With no options offered to me, I again requested an extension of the forbearance in the hopes of obtaining a personal loan or other means to bring my account current. My forbearance ends on XXXX and my total amount due is {$22000.00}. I have completed the request for mortgage assistance packet again and submitted it to the lender but I'm not optimistic of the outcome. I feel this company has taken advantage of the situation and me. I have equity in my home and I feel they are trying to force me into foreclosure or short sale. All I need is the payments to be deferred to the end of the loan. I was hospitalized in XXXX of 2021 with XXXX XXXX and XXXX due to XXXX I was off work for over a month, resulting in loss of pay. I contracted the XXXX while serving the public of XXXX XXXX XXXX. I have provided all this documentation to SLS, along with a pleading letter. Im turning to your agency for help.
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| 11/10/2019 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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While my payments were being deducted from my bank account the first of every month SLS doubled my contractual payment to correct errors of SLS.
I have not missed any payments but SLS took my XX/XX/XXXX payment and did not give me credit for it causing my account to remain delinquent for over a year ruining my credit. Why to cover illegal inaccurate spreads of escrow shortage of funds in their possession. SLS ' failed to file insurance claims to correct their errors which and refused to honor my request that a Stay be placed on any/all account activity until SLS corrected said errors in handle my escrow. Said failure has resulted in one and a half years both financial and emotional abuse due to errors of SLS and failure refusal to correct them in a timely manner, which must end now, in XXXX of XXXX.
SLS doubled my monthly payment to correct errors of miss calculating my escrow, refunding excess escrow, reducing my monthly payment {$660.00} for 10 months, everyone knows 10 x {$660.00} is {$66000.00}, but SLS insisted I had a {$19000.00} escrow shortage and refused to produce escrow bills paid to demonstrate said claimed shortage. To prevent my home from going to foreclosure due to said increase/unaffordable payment I suggested the funds be taken from my principal account instead. For the next 100 days SLS slowed removed over {$9000.00} from my principal account to reduce said shortage down to over {$10000.00}. SLS changed my payment in XXXX, XXXX, XXXX and XXXX of XXXX for said illegal changes in payments and took my XXXX payment without me missing a payment causing my account to be one month delinquent for over a year ruining my credit.
Since SLS discovered said errors in XXXX of XXXX they have been destroying our lives both financially and emotionally and it must end now,
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| 01/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing on behalf of XXXX XXXX XXXX XXXX XXXX XXXX My mom 's mortgage has fallen into default and we are trying to work out a repayment plan or a deferment plan or modification that could help us keep our home and not have it be foreclosed on. At the SLS agent 's request we applied for XXXX XXXX Assistance but were only given the same options as listed in the last complaint a short-sale or deed-in-lieu to resolve the financial hardship and deferred payments created by XXXX. Additionally I spoke with an agent who suggested applying for mortgage assistance through the state which we did apply for but due to my mom being on a fixed income through social security XXXX we were denied mortgage and utility assistance which could have helped to bring the account current through the state of Georgia where we reside and where the property is.
We believe firmly that we have an avoidable foreclosure and that the financial hardship we suffered during the pandemic should qualify us for additional retention options but when I ask the customer resolution agents they say they can't share information with us about the decision.
Me and my XXXX mother don't have good credit, don't have much money now, and have been trying to get the mortgage in good standing but SLS has made it very hard at every turn.
Additionally we were contacted by XXXX XXXX XXXX to have them represent us for their Hardship Compliance Program. I asked an SLS agent today if that would help and they said that it wouldn't help us and that those companies typically take the money and run.
This complaint is for the reconsideration of loss prevention options and to escalate our request since there was no option to do so with SLS and resolve this to our mutual satisfaction through contacting SLS directly.
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| 04/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage servicing company, Specialized Loan Servicing ( XXXX ), has wrongly double counted my tax bill estimate in their escrow calculation. I tried to reach out to them in writing, but they do not have an email address or an online form to submit a customer service inquiry - all communication must be submitted via a po box mail address, which both takes too long and is prone to getting lost. I called their phone number, and it took me XXXX hours to reach a human to express that my bill has a double count. Let me explain : my home 's reassessed tax amount was entered into the " what we estimate to be paid out '' for XX/XX/XXXX and XX/XX/XXXX, however my old tax bill amount was also kept in the same XX/XX/XXXX and XX/XX/XXXX estimates, so it's as if I need to pay a tax bill twice in both of those months. Therefore my monthly escrow amount went up by a crazy $ XXXX instead of closer to $ XXXX. When I called them, they first pushed me from the tax department to the escrow department, then back to the tax department, until they made me frustrated enough that I just had to hang up the phone because they couldn't understand whose fault it is. The answer from escrow was " we only calculate a monthly payment based on what the tax department gives us '' and the answer from tax was " we only put in the system what the tax bill comes in at ''. Nobody was able to answer why there are double payments in the same months, and I don't even have a way to prove this because they don't have a quick enough written communication system to figure this out! I am now facing a situation where I will have to pay a monthly amount that is higher than what I can afford, due to their mistake, and they don't even understand what's going on to be able to acknowledge or know how to correct their mistake!
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| 01/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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I began this process with SLS Servicing on XXXX XXXX. I am currently in trouble with my loan and was seeking to work out a repayment plan with my SLS who is servicing my loan. I have been in contact with consistantly since XXXX regarding my intentions for my property. I completed a XXXX application to apply for assistance, uploaded the forms.
I then would call to verify they had everything. I was told on numerous occasions there was nothing else needed. I then would receive a letter indication nothing specific but documents were needed. I would then make a call and the representative had a very hard time figuring out what I was missing. Finally the representative would find the document that they stated was missing already submitted and was over looked.
This went on from as I stated XXXX to XXXX XXXX.
Each time between XX/XX/XXXX andXX/XX/XXXX I was told something different by each representative, I have never been able to speak with my appointed representative. I have left several messages for her but no return calls. Finally Last Thursday I requested a supervisor and was allowed to speak with her. She stated there were missing documents, after reviewing my documents sent she found what they had been looking for and forwarded it over to the correct processor. she stated that I should have a final answer within 72 ours it has now been about one week.
I believe that SLS is attempting not to assist me, I believe they are trying to allow my loan to go into foreclore. I have indicated in my correspondence to them that I am willing and able to make 2 payment a month to get this resolve. I have also let them know that if I need to file bankruptcy to resolve this I will. I can not afford to be in the streets at this time. I believe these are intentional act from this servicer
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| 05/09/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
Servicemember |
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*My husband and I have been having financial and health difficulties ( XXXX XXXX, XXXX, XXXX- XXXX XXXX XXXX XXXX XXXX XXXX ) since XXXX.
*We were not able to pay our mortgage or equity line or credit card bills.
*In XXXX, XXXX had given us a loan modification with differed principle of {$300000.00} but we were forced to rent our principle residence out to maintain the modification payment.
*Our modification payment has increased to {$4000.00} as of XX/XX/XXXX.
*We also have an equity line of {$180000.00} originally with XXXX XXXX who sold it to XXXX who sold it to SLS *I have been trying to workout a settlement with SLS but they refused to accept my offer on several attempts *Instead they came up with their own structured payment of {$650.00} monthly on an increased balance of XXXX. I am in no condition or financially capable to make such payment monthly.
*After submitting a complaint to CFPB on XX/XX/XXXX, SLS responded with a threaten notice ( see enclosed document attached ).
*If I do not agree to their terms they will foreclosed on my property. And a demand of {$200000.00} due on XX/XX/XXXX. And continuously phone calls harassing me and threaten to foreclose.
*Just yesterday, XX/XX/XXXX, I received a phone call from XXXX XXXX who tells me to sell the property if I can not afford to pay the amount of {$200000.00} that due right now.
*I asked to talk to her manager, so Mr XXXX XXXX supervisor took over the conversation on the phone, He said if I can not pay {$250000.00} by XX/XX/XXXX, I will be reviewed for foreclosure.
I beg them to please communicate with me through email, because the phone calls are too stressful and had increased my XXXX XXXX to XXXX. But He refused and said they are not aloud to do that and continued to harass me with threatening phone calls.
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| 06/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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In XXXX of XXXX I discovered that I could no longer continue in my employed profession due to suffering a XXXX XXXX and the following surgeries. I applied and was approved for XXXX. However, I was advised that my pay would not start until much later.
My wife and I contacted our mortgage company and explained our situation. We requested a deferral, an adjustment, or any relief to aid us through this situation. Not only was nothing offered to us ; we were not allowed to make any payments that were not the full amount. This continued for almost a year.
In XXXX of XXXX ; I received my first XXXX check which included past months of eligibility. Excited I contacted the mortgage company to apply the entire amount to my past due amount. I was informed that they could not accept the amount because it was short of the entire amount of delinquency which included late fees and penalties. During XXXX conversation my wife had with a service XXXX ; she was informed " Well, you could always file for bankruptcy ''. Frustrated, and at my wits end, I did not know what else I could do.
The mortgage company foreclosed on the house, and it was scheduled for auction in XXXX of XXXX. My wife and I filed for bankruptcy which stopped thefi sale. Unfortunately, we filed XXXX XXXX ( stupidly ). We were able to rescind that motion and stop the bankruptcy. During this time frame I discovered an article stating that the CFPB settled with the same mortgage company with a consent order.
I am in contact with the mortgage company trying to be fair. Here is the recommendation from them : Short Sale-approved, Deed-In-Lieu-approved, Home Retention-denied. I do have a law firm on retainer in case I must file bankruptcy or take them to court.
I do have documentation I can send to you via overnight mail.
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| 01/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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HELLO, I HAVE BEEN WORKING WITH SPECIALIZED LOAN SERVING FOR 2 YEARS TO GET A LOAN MODIFICATION. MY HOME HAS BEEN IN FORECLOSURE SINCE XX/XX/XXXX. I SUBMITTED ALL THE REQUIRED DOCUMENTS FOR THE MODIFICATION. I DIDNT HEAR FROM THEM UNTIL A COUPLE DAYS BEFORE THE SALE DATE WHICH FORCED ME TO HAVE TO FILE BANKRUPTCY TO SAVE MY HOME THE FIRST TIME. MY BANKRUPTCY WAS DISMISSED, I AGAIN STARTED THE PROCESS OF THE MODIFICATION. I ALREADY HAD ALL THE DOCUMENTS EXCEPT THE UPDATED BANK STATEMENTS THAT I OBTAINED, AND SUBMITTED AGAIN. MY HOME DID NOT HAVE A SALE DATE WHICH MEANT I HAD ENOUGH TIME TO GET THE DOCUMENTS SUBMITTED, AND A DECISION. AFTER WEEKS OF WORKING WITH MY POINT OF CONTACT PERSON I WAS TOLD I ONLY NEED 2 DOCUMENTS WHICH I SENT OVER THE SAME DAY. I FOLLOWED UP 2 DAYS LATER TO BE INFORMED THAT THERE WAS NO WAY THAT THE LOAN WOULD BE APPROVED DUE TO THE TERMS OF LOAN. MY HOME DID NOT HAVE A SALE DATE WHILE IN THE PROCESS I RECEIVED A SALE DATE THAT ONLY GAVE ME 2 WEEKS TO GET THE MODIFICATION DECISIONED. I WAS TOLD THEY NEED 37 DAYS. WELL IF YOU GIVE A HOME A SALE DATE WITHIN 21 DAYS HOW WILL YOUR EVER HAVE 37 DAYS TO REVIEW THE INFORMAITON? THAT IS FRAUDLENT, AND UNFAIR TO THE PERSON WHO IS TRYING TO SAVE THEIR HOMW. I HAVE WORKED 2 YEARS ON GETTING MY LOAN MODIFIED TO FIND OUT 4 DAYS BEFORE THE SALE OF MY HOME THAT THERE WAS NO WAY FOR ME TO QUALIFY. THE MORTGAGE SERVICER SAID SHE WOULD LISTEN TO ME AND ENTERTAIN ME WHILE I CRIED IN DISBELIEF OF WHAT I HAD EXPERIENCED. SHE THOUGHT THAT THE SITUATION I WAS IN WAS ENTERTAINING AND AT ONE POINT LAUGHED. I FEEL THIS IS AN UNETHICAL PRACTICE WITH MORTGAGE SERVICERS NOT BEING TRUTHFUL, AND LEADING YOU ON, AND FURTHERMORE GIVING YOU THE RUN AROUND WHILE YOU ARE TRYING TO SAVE YOUR HOME. I AM FACING FORECLOSURE ON XX/XX/XXXX.
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| 02/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage is with Specialized Loan Servicing and the website I have always used to log in and schedule mortgage payments is https : //cmc.servicingloans.com/.
Almost two weeks ago, the website stopped working. Sometimes the home page works and I can even go through the login process, but once my password is input and I click submit, it fails every time, and there's no information as to why. I have tried on my phone, internet explorer, chrome, on my company 's wifi and my home wifi. Nothing works and there is absolutely no information out there as to why.
I do plan on attempting to find a contact number for this company on my work from home day this Friday. To date I have only managed to get someone to communicate to me through twitter, sadly. And I got the old promise someone would be in touch. No one has.
I'm writing to you here today because I have been unable to schedule my next mortgage payment which is due on XXXX. Doing so over the phone requires a fee which I will not do since this is outside of my control. This is not the first time I have had issues with this company so I'm raising the alarm bells early. Prior to a refinance, they had my old mortgage, failed to pay my property taxes which resulted in a late fee that I ended up paying for. I was very unimpressed with everyone I spoke to trying to get that resolved. I was very disappointed when my new mortgage got sold to them.
This problem, however, is by far worse. I am basically being blocked from paying my mortgage without incurring an additional processing fee, and that is not acceptable. I don't know what's going on, but I want it resolved before I am in a position where I am late on my mortgage payment. I have grave concerns about the fact I have to rely on them to continue to pay down my mortgage.
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| 12/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
- Payment process
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Web |
Older American, Servicemember |
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Attempted to pay my payment online on XXXX XXXXXXXX XXXX. Payment would not go thru - said payment type not accepted and the amount appeared that i had not paid XXXX bill Tried again this am to pay online - same troubles - payment type not accepted ( debit card ). Since there was no warning at all that debit cards were not accepted - called SLS- the holder of the loan Called and 1st agent could not explain so I was transferred to XXXX in the XXXX section - he stated that the XXXX of XXXX was applied and the new payment was due XXXX XXXX ( with a 15 day grace period ) and the new payment included the XXXX of XXXX payment, which is not yet due. XXXX was unable to properly explain why a payment that was not due was due and it was not stated anywhere on the payment form. XXXX did not accept that a debit card is the same as a check and was attached to a checking account- they apparently want a checking account number in lieu of a debit card. I relinquish significant protections by not using a VISA number. I spoke harshly to XXXX about his not knowing a debit card is the same as a check i.e. a bank account number and was promtly hung up on 1 ) My XXXX payment was not correctly added to the current billing statement and made it appear that i was in arrears 2 ) The amount due was not properly reported in a manner that was understood by a typical user 3 ) A payment using a debit card is useable if over the phone but not if paying online with no notification of that fact 4 ) A demand of payment should be what is typically acceptable and not demand of a {$7.00} or {$12.00} charge to speak with an agent 5 ) Payments in advance should be clearly stated and not be demanded unless new terms are signed 6 ) This company has run me over the coals and i will no longer accept shoddy service
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| 07/05/2023 |
Yes |
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- Trouble during payment process
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Web |
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On XX/XX/XXXX loan modification was approved which had wrong property tax of {$340.00}.
I have filed enough complaints about property tax either wrong calculated, wrong amount was taken out was and so on. This issue has never been resolved. I had filed a complaint with XXXX XXXX that only partial escrow was corrected. It stated in the response on XX/XX/XXXX it WAS INADVERTENTLY ADDED HOME OWNERS INSURANCE.
From XXXX until XXXX SLS refused to correct the mess and ITS ONLY TO COVER RESPONSE SLS BACK SIDE ONLY INADVERTENTLY HOMEOWNERS INSURANCE WAS ADDED.
ITS JUST BALONEY TO STATE INADVERTENTLY CLOE TO TWO YEARS LATER CFPB AND FEDERAL GOVERNMENT HAS BEEN MADE FOOL BECAUSE SLS KNOWS CFPB IS TOOTHLESS TIGER WILL ACCEPT ANY RESPONSE EVEN IF IT IS WRONG.
After loan modification documents exhibit A {$340.00} property again has been added. Exhibit B after multiple complaint property tax corrected to {$260.00} request was made to correct.
On XX/XX/XXXX a written request was made to correct by XX/XX/XXXX so loan modification can be signed and returned. Respondent failed and refused to correct property tax amount.
Despite not returning corrected loan modification responded has been charging late fee for NONE OTHER CFPB BEING TOOTHLESS TIGER. We have been charged late fee while we are in forbearance plan. Charging a late fee without responding to my inquiry to correct loan modification is a violation of FDCPA. Likewise, is violation of FDCPA to charge late fee while I filed written dispute filed on XX/XX/XXXX and no response has been received as of XX/XX/XXXX.
Its over 45 days I have not received response I have not received corrected loan modification. XX/XX/XXXX I requested to provide corrected loan modification its XX/XX/XXXX I have not received corrected loan modification.
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| 04/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am an authorized party on the mortgage for XXXX XXXX XXXX XXXX and XXXX XXXX XXXX. Their mortgage loan was with XXXX XXXX until XX/XX/XXXX. Prior to that date, XXXX XXXX approved a loan modification for XXXX and XXXX after they had made 3 required mortgage payments. XXXX XXXX sent the Loan Modification papers which are dated XX/XX/XXXX and then sold the servicing of the loan to Specialized Loan Servicing ( SLS ).
I have called SLS on five separate occasions to talk to them about the incorrect information they have in their system for XXXX and XXXX 's loan. The claim they have no record of me being authorized on the loan even though I faxed them the authorization along with power of attorney for both XXXX and XXXX, and the modification documents. After they stated they never received the fax, I emailed the documents. They claim they still don't have them and will not contact XXXX XXXX to obtain the authorization. I have confirmation of receipt for both the fax and the email.
Today when I called again to speak with someone and was told for the fifth time that I was not authorized I asked to speak with a supervisor. XXXX, the woman I spoke with said a supervisor would not be able to help me either. I told her I wanted to speak with a supervisor anyway. She transferred me to someone's voicemail.
SLS is violating the terms of the modification that was approved by XXXX XXXX and also violating XXXX and XXXX 's authorization to allow me to handle their financial obligations.
They are sending statements which have incorrect payment amounts and are also sending statements that XXXX and XXXX are past due, which is incorrect according to documentation received from XXXX XXXX prior to the transfer of the loan.
The SLS loan number is XXXX The XXXX XXXX loan number is XXXX
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| 01/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am getting payments monthly through XXXX paid to my mortgage company for 18 months, from a program for XXXX. The payments started in XXXX and I made a payment so it would not be late, and after several calls and complains they credited the payment HAF made, so I have always been a month ahead.
They have not shown a payment since XX/XX/XXXX, after messing up XXXX payment and my account still shows unapplied funds unidentified for a full payment on XX/XX/XXXX.
There have been NO payments made since, although XXXX has confirmed there has been. After several calls and emails and being told no payments were there, on XX/XX/XXXX I got a message saying XXXX were there, just not credited. I am again approaching the late date in 6 days and I have XXXX payments that are not being credited to my account and has not been since XXXX, this is insane. Here is the message direct from the mortgage company : XXXX Specialized Loan Servicing to : XXXX Sent : XX/XX/XXXX XXXX PM Thank you for your inquiry. The account reflects that the XX/XX/XXXX monthly payment was posted on XX/XX/XXXX already. After further review, there is a note on the account that XXXX payments were received in the amount of {$380.00} each from XXXX FL. Once the posting instructions is sent to have it posted for the XX/XX/XXXX and XX/XX/XXXX monthly payment, the payment will be posted. Please allow additional time as there are multiple loans on the payment that was sent over from the XXXX FL. Thats why the posting take a bit of time. We appreciate your patience while the payment posting is being worked on. If you require further assistance, please do not hesitate to contact us via the online Message Center. Thank you, XXXX XXXX ID : XXXX SLS accepts calls from relay services on behalf of hearing-impaired borrowers.
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| 05/16/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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I XXXX XXXX XXXX , obtained financing from XXXX XXXX in XX/XX/XXXX as an INTEREST ONLY Loan paying paying flawlessly for 15 years {$1800.00} until XX/XX/XXXX I missed my first payment because of a pending retirement . I requested a Loan Modification that would have been in line with the projected Social Security Monthly Benefit Payment, however, XXXX did not response, but did write a on XX/XX/XXXX stating that I was in default, then suddenly sent another letter dated XX/XX/XXXX informing me that the Mortgage was transferred to SLS, I immediately applied for a Loan Modificcation with SLS sending the 1st. completed request package on XX/XX/XXXX explaining in my hardship letter, I was retiring in XX/XX/XXXX , and wanted to remain in my home. I furnished in that request a Letter f rom th e Social Security Administration sho wing my reduced income will go into effect on XX/XX/XXXX . SLS OFFERE D THE LETTER AND OFFERED A LOAN MODIFICATION BASED ON MY SALARY. I refused the offer and month after month, with each newly assigned Relationship Manager, I sub mitted a Request for a Loan Modification ( RMA ) I used the XXXX XXXX XXXX Forms. I extended my retirement , and medical treatment to XX/XX/XXXX . To date, no offer of a Loan Modification inasmuch as I can show Social Security Deposits in my Ba nk Statements. I tried to short-sell, and with offers sent to SLS, there have not been any responses to the short=sell. I cancelled the short-sell in XX/XX/XXXX , an d have sent Loan Packages in XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX a nd XX/XX/XXXX el ectronically. I want a loan modification based on my reduced financials. I paid over {$260000.00} in interest to XXXX XXXX for 15 years and have NEVER ONCE BEEN LATE!
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| 09/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This is a complaint against SLS ( Specialized Loan Servicing ).
I am refinancing a house in XXXX XXXX XXXX with my father. The mortgage is less than XXXX years old. Our current lender is Specialized Loan Servicing, otherwise known as SLS. We are refinancing using XXXX bank.
The process began with XXXX bank at around XX/XX/XXXX. By XX/XX/XXXX, we had written a check to the law office representing SLS to kickoff the XXXX process.
XXXX 's law office had estimated the process to take XXXX weeks. I check back with XXXX 's law office on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. They informed me that they have been checking with SLS ( and their law office ) regularly and that the only information they have is that SLS is still working on getting the collateral documents.
By XX/XX/XXXX I had already extended my rate lock-in with XXXX once. I directly call SLS at XXXX, but the customer service representative didn't have much information for me. They referred me to call XXXX Mortgage instead. XXXX could only tell me that they have requested the files from their external custodian and there is no estimated time they can give me of when it will complete.
On XX/XX/XXXX, XXXX 's law office CCs me on their email exchange with the law office representing SLS. I can see XXXX 's law office had been frequently requesting updates from them. From that day til now, XX/XX/XXXX, the only thing they have told us is that they are still working on the files and we will get it when it's ready. There were zero estimations, and zero status updates on their progress.
With interest rates rising, I have to keep extending my rate lock-in with XXXX. This is costly. The lack of transparency and slow pace from SLS in the last 3 months, has cause me distress and increased risk in my refinance.
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| 05/09/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
Older American |
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I had an original loan with XXXX bank.it then became XXXX XXXX bank. the loan was then old to Specialized Loan Servicing ( SLS ) in XXXX XXXX that is when the problem started. I had asked for a repayment plan for the {$1400.00} I was behind. XXXX bank told me all the paperwork for the repayment plan would be forwarded to XXXX. I have been waiting close to two years now for the re-payment plan. I missed another payment but they kept telling me to submit a packet of forms that were for re-finance. after at least XXXX packets, they still did nothing. they keep saying " we are reviewing the forms '' or we need more information. I never asked for a re-fnance. after waiting all this time, about a month or so ago they added on some type of " escrow fee '' for over {$5000.00}. then on my most recent bill they added even more.they gave no explanation for either of these fees. now the bill is over {$13000.00}. I have no explanation as to why. then a few days ago I received a letter saying I had thirty days to dispute the claim, they are trying to do a foreclosure. the back fees due according to them are about {$4000.00}. where they are coming up with over {$13000.00}, I have no idea. there was no prior letter sent. I only received XXXX letters saying I was being assigned a new case manager.
no mention of foreclosure or why all these other fees were added to loan. I have equity in the house, so I am not understanding why they did not just add the overdue to the loan and refigure the payment amount. it was just that simple.
I am not the only person having this problem with this loan company. I have the lawyers at XXXX XXXX XXXX, XXXX working on a class Action Lawsuit. there are many comp many complaints against this company. I hope someone stops them from doing this to people.
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| 03/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX, XXXX XXXX XXXX finance my home. I applied for the COVID-19 mortgage assistance in XX/XX/XXXX with the XXXX XXXX XXXX XXXX XXXX XXXX ). I signed the third-party authorization form for XXXX to process my request. XX/XX/XXXX, my application was approved for 12 months of mortgage payments up to {$50.00}, XXXX toward my loan. XXXX begin submitting payments in the amount {$1800.00} on my behalf to XXXX XXXX XXXX XX/XX/XXXX. On XX/XX/XXXX, my mortgage loan was transferred to Specialized Loan Services LLC XXXX ID XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX : XXXX Fax : XXXX.
I have filed previous complaints regarding SLS Mortgage failure to provide XXXX Information to resume my mortgage payments and correcting my credit report at the Credit Bureaus. After 6 months of call and submitting numerous complaints, SLS MORTGAGE finally provided the requested information to XXXX.
Unfortunately, I am still experiencing problems with SLS Mortgage. The mortgage company is not posting my AHFA payments ( on my behalf ) to my mortgage account. According to XXXX, on XX/XX/XXXX ( attached ), their office processed and submitted my mortgage payment in the amount {$1800.00} via Wire to SLS Mortgage for my XX/XX/XXXX payment. As of this writing, my XXXX XX/XX/XXXX payment has not been applied to my account. I have contacted their office numerous times and requested an investigation to locate and post my XXXX XXXX payment to my accounts. However, the issue has not been resolved and I am getting numerous phone calls from SLS Mortgage regarding my XX/XX/XXXX payment that they have received from XXXX but failed to post to my account.
I am contacting your office for help to get the issue resolve so that to bring my loan current. Thank you,
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| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XX/XX/XXXX - Regular mortgage payment was made. I didn't realize the payment had changed due to escrows withheld increasing and the payment is auto paid each month. XX/XX/XXXX XXXXpecialized Loan Servicing ( SLS ) phoned me to let me know my payment was sitting in suspense until the balance was paid. Payment was made over the phone and processed. 30 day late occurred which was never mentioned.
XX/XX/XXXX - House was sold thru the normal process. Payoff was sent via XXXX and received on XXXX for the full payoff amount provided by SLS. I'm in the process of refinancing my current primary and the mortgage wasn't showing paid off as of the end of XXXX. I phones SLS and they told me turn times are delayed and they recorded the payoff as of XX/XX/XXXX when they had a live check on XXXX in their possession. I did receive my escrow refund and mortgage note as being paid in full from the company.
At that time the mortgage late for XX/XX/XXXX was supposed to be updated and removed from my report. I received a call from my mortgage representative I'm refinancing thru and they let me know my credit report still showed a discrepancy for XXXX and now one also showed for XXXX. The house was already paid off. Now I am receiving credit updated monthly from Experian. To make matters worse they now show my credit file in XXXX as paid off for less than the balance owed so another negative hit which all in all cost me about 75-100 points on my credit report and makes me ineligible to refinance costing me additional funds each month on my current mortgage. I have had credit for 25 years and never have I have any late payments. I have made several ( 20+ ) attempts to get this corrected and to no avail. I make calls, service ticket have been opened for months with no resolution at all.
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| 02/16/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I had a home equity line of credit with XXXX XXXX. After XXXX filed for bankruptcy, my account was transferred to Specialized Loan Servicing ( SLS ). In XXXX 2015, SLS offered me a loan modification with a fixed monthly payment to include principal and interest. I accepted the offer and paid the loan modification fee. Then SLS began sending me a monthly statement showing a monthly payment amount that was much higher than what the loan modification called for. I contacted them and was instructed to pay the agreed upon amount, they said that it was an error in their system and they would correct it. Every month thereafter, I would receive a statement from them for a higher amount. Every month I would call them and they would instruct me to pay the agreed upon amount, which I have. I have always made my payment prior to the due date and have never been late or missed a payment. After many months of this, I finally received a statement for the correct amount, but it indicated that I was a month behind. Again, I called and was told that his is a system error and it would be corrected. It has been over a year and this is still not corrected. In addition, I was issued a XXXX interest statement that is not correct since my payments have n't been credited correctly. I receive phone calls from their collection department almost weekly, and this is bordering on harassment. Again, I have made all of my payments early, have never missed a payment or been late. I 've talked to their customer service department dozens of times and each time I get the same response that they will " open a ticket '' but nothing ever gets done and no one ever fallows up with me as promised. This is the worst customer service that I have ever experienced. Can you please help facilitate this situation.
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| 08/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, I sent Specialized Loan Servicing LLC a qualified written request ( in the attached file ) because earlier that month I received a late payment notice although I sent in the payment as usual. The QWR was sent using certified mail with return receipt to the address specified on the loan statement ( in the attached file ). The return receipt was signed dated XX/XX/XXXX. I have never received any acknowledgement or response for my QWR. They are in clear violation of 12 U.S.C. 2650 and subject to fine that is due to me. Worse still, they started missing sending me monthly statements.
I started to send them monthly payments using the payment service of a local XXXX store for fear of the repeat of XXXX payment. Payments through XXXX give me the record of the payments with the date on it.
In an effort to clear up the issues of missing statements and make sure that all the payments and charges are accurate, I sent another qualified written request via certified mail to Specialized Loan Servicing LLC on XX/XX/XXXX ( in the attached file ). The return receipt was signed on XX/XX/XXXX. Again it fell on deaf ear. They completely ignored my request. I have not so much as received a letter of acknowledgment.
I started to send in payment using certified mail since XX/XX/XXXX using copies of my old payment stub ( in the attached file ). On the copies of old payment stub included with the payments, I have asked them to send me monthly statement and send it to the address that has been in use. Again, I have received no statements.
Specialized Loan Servicing LLC seems to be an especially bad example of a loan servicer. I pay the loan and did not get the service I deserve and not to mention required by law. I do not even know where my money went at this point.
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| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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1. Our loan was with XXXX XXXX for XXXX years.
2. Covid 19 struck and XXXX XXXX automatically enrolled us in the program that suspends payments due to the pandemic ( see attached ).
3. Specialized Loan Servicing apparently bought our loan from XXXX XXXX at the 15 of 30 year point right as COVID-19 struck. They did not honor XXXX XXXX loan payment suspend.
4. I was XXXX XXXX due to Pandemic.
5. SLS offered a forbearance plan with warm soothings that they knew their clients would need loan mods or repayment plans because they wouldn't be able to make a lump sum payment at the end of the forbearance. They stated in writing that they would assist in repayment efforts.
6. Now that my forbearance plan ended SLS is refusing any type of loan modification or repayment plan and only giving me option of deed in lieu or foreclosure. My income is well above their parameters, my credit is well above too. If they were going to force a lump sum payment, they should have said that upfront, instead they misled in writing and in their marketing online as well as correspondence within online account holder areas. I have proof.
I tried to pay monthly payments beginning XX/XX/XXXX ( end of plan ) but they sent all the payments back. I send them again, they send them back stating they don't accept payments from a delinquent account!!
Further, because my wife died of XXXX XXXX before all this occurred, SLS dragged me through an additional 4 months of default. They wouldn't begin the process of letting me apply to modify loan and repay forbearance months until I was the legal successor and it took them four months to receive documents and reach that point. Then another 2.5 to receive and deny my paperwork requesting mortgage assistance in the form of a loan mod or repayment plan.
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| 12/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I was given a unaffordable loan mod in XXXX 2015, I appealed to get an affordable payment and they denied me 3 times. I have an agent that listed my property after the last denial XXXX 2015. the property was listed XXXX 2015. It took a while to get a buyer and we have one and now. SLS is dual tracking and they want to foreclose on me? They have had my file for 4 years and it took them 4 years to approve a loan mod, that I ca n't afford. They have four years of up to date financials, four years worth!! so since they ca n't give me an affordable modification I have no option but to sale the property. XXXX is n't letting me short sale and I do n't know why. my agent listed the property shortly after the refused to give me an affordable loan mod. listing date XXXX 2015 and we got an offer to stick on XXXX XXXX 2015 and sent it over immediately along with a complete pkg. SLS confirmed they have a complete pkg to review but are still trying to foreclose. I am not understanding their behavior. it took SLS 4 years to review my file for a loan mod This is outrageous behavior and would like to sell my home please. I dont want to go to foreclosure because the bank messed up.please help me from foreclosure via XXXX and no dual tracking so I can sale my property before foreclosure. We have a valid offer in and under review. XXXX different people at XXXX has confirmed my short sale file is complete and under review. XXXX, XXXX and XXXX. They have set a sale date for XX/XX/2015 we need ample time for the escrow to close. this is disturbing. Please help me so I do n't have to go through foreclosure. I may need an extension but we are doing everything possible tyo close by XX/XX/XXXX. all corresponding documents that were sent to them are attached.
Thank you very much and XXXX
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| 06/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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This is a follow-up complaint because my original complaint was not addressed. The response from SLS addressed all of the actions that were taken from XXXX XXXX XXXX forward. However, my complaint is for the start of the forbearance process which was XXXX XXXX XXXX The response doesn't mention anything about the options that were presented to me at the start of the program.
My home mortgage lender, Specialized Loan Servicing ( SLS ), offered me a XXXX relief program. The program began in XXXX of XXXX. It was a XXXX forbearance program. One of the options offered was, at the end of the forbearance, to add the amount that was in arrears on to the payment, which I agreed to. However, at the end of the forbearance, they instead required that the entire amount that was in arrears to be paid all at once. They told me at the time that it was the only option available, which was not part of the original terms, otherwise I would have never entered into the program. The terms are in writing, and they were also explained through the SLS rep over the phone.
When my attorney 's office spoke to SLS recently, SLS told them that the reason I was not able to resume monthly payments is because I never opened the portal to start those payments. The rep I spoke with never advised me of a portal at that time. The reason they gave me was the option to resume payments was not available. That's two different reasons. Is it because the portal was never opened, or is it because the option was not available? All of the reviews of telephone calls from XXXX XXXX XXXX going forward that are included in the SLS response have nothing to do with my complaint. Specifically, I would like to know why the option to resume payments was suddenly no longer an option at the end of the forbearance?
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| 08/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have been making 2 payments per month directly from my bank to the mortgage company, my mortgage is due on the XX/XX/XXXXof every month. I make a payment 15 days prior to the mortgage coming due and then on the XX/XX/XXXX. I was told that because there is no balance due on the account on the XX/XX/XXXXof each month, the loan company has been applying my payments to multiple accounts including principal. On my loan statement, it states that the funds would be placed in suspense and then when the balance of the partial payment is made it will then be applied to the mortgage. This has not happened.
I have called the mortgage company and submitted online emails to them advising them that I am current. I have provided them a list of all the payments made that are confirmed from my bank.
Each call they tell me that they will remove the past due fee and correct the problem. I have learned that on several occasions, the representative only removed the past due fee but never corrected the transaction. I am now showing a past due balance of 1 full mortgage payment.
I did track back to an error that they have not fixed and they are now advising me that they can not correct the error because it is in last years transactions and that year is closed. They asked me to place my request in writing but there is a good chance that they will not correct the change.
I am showing late on my mortgage statement and I am in the process of applying for a home equity line of credit with my bank. I had to explain for this and am being impacted because of this error. If it isn't fixed I am sure that they will at some point place me into foreclosure because of their errors.
I can show all my payments to evidence timely mortgage payments were made.
I need help! Can you assist?
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| 01/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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It is due to great concern that I am filing this formal complaint against Specialized Loan Servicing LLC. Im writing to inform you that despite numerous opportunities to give me an explanation as to why my escrow has been increased, I paid it in full to them anyway with out delay. It was sent to them on XX/XX/XXXX and cleared my account XX/XX/XXXX. The shortage payment showed on my XX/XX/XXXX-XX/XX/XXXX statement. Despite making this payment they have still yet to apply it to my escrow and have been utilizing my on time payments to pay into the escrow now telling me that because my payments are not sufficient, they now are suspending them and not paying anything. You can see the details of this on my XX/XX/XXXX statement that is now showing a payment owed of {$3800.00} vs. {$1700.00} payment I have always paid. Whats even more disturbing is that the only thing that has changed is that my taxes have gone DOWN. My taxes have gone from {$3600.00} to {$2800.00}. Again, no one can explain to me why I now have the shortage. Also, doing the math they said my shortage was {$650.00} but if you add the difference of what they are charging me monthly at {$230.00} X 12= {$2800.00}! Who is doing the math over there? Im very very concerned as a consumer and concerned that they are carrying my loan. None of this makes any sense and they can not explain it to me. Despite calls to them in XX/XX/XXXX, XX/XX/XXXX and the latest XX/XX/XXXX for nearly two hours. Your help with this is truly appreciated. I have attached proof of the following : *escrow shortage check clearing *Taxes going down *Insurance staying the same *My payments being made on time *the escrow shortage request *their continued demands in their statements of charging me like the shortage has still not been paid
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| 05/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was purchased by SLS lending. They had been given the incorrect address by the previous company a nd there was a delay in payments being made directly to SLS. As payments were being made to the previous lender the account was kept up to date. Once the error was realized I reached out to my previous lender and was given the SLS conta ct information. I called them on X/XX/17 ( loan was sold on X/X/17 ) and set my account up with my correct contact information. At this time I asked what amount needed to be payed to get my account in good standing and the current balance paid. I was told an amount by their customer service rep and I paid this using their website that was received. On XXXX I received a call from SLS asking when my XXXX payment would be received. At that time I said " I 've already paid it ''. The representative on the phone was not able to research but said that the payment I made was not sufficient to make the XXXX payment. After researching myself I have found ov er one and half mortgage payments were put towards my principal even though I had outstanding payments to SLS. They have charged me " late fees '' and " property inspection fees '' due to my supposed late payments. The amount they have received since XXXX has been sufficient to keep my account current but they are incapable of applying the funds correctly and then ask for further payment. When contacting customer service today ( XXXX ) to inquire about the property inspection fee I was told it was an inspection of the property due to the late XXXX payment ( which they had received via the previous lender ). I was being transferred to an account executive b ut instead just hung up on. The service reps are no help and give me incorrect information.
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| 12/26/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I am writing about a HELOC loan I established with XXXX in XX/XX/XXXX, which was later transferred to Specialized Loan Services ( SLS ). The loan had a maximum draw of $ XXXX with interest only payment for the 10-year draw period, which was to be followed by a 5-year principle/interest payment period.
My trouble with SLS seemed to start in XX/XX/XXXX, the year I filed Chapter XXXX bankruptcy. At that time my HELOC balance was about {$51000.00}, I was current with all HELOC payments, and was still in the interest-only payment schedule of that loan. I believe SLS is engaged in unfair and deceptive loan practices with respect to fees and would like your help in bringing transparency this situation.
Specifically, I have been hit with numerous fees on this loan that have not been adequately explained. I have contacted SLS on numerous occasions by phone and in writing ( attch XXXX ) to get clarification. Their response ( attchs XXXX and XXXX ) did not explain the basis of these charges. I have also attached a detailed account summary ( attchs XXXX and XXXX ).
I have been charged the following fees in XX/XX/XXXX/XX/XX/XXXX but do not know what they are for or if they are consistent with industry practices Date Amount Code* XXXX/XXXX/XXXX {$300.00} XXXX XXXX/XXXX/XXXX {$350.00} XXXX XXXX/XXXX/XXXX {$110.00} XXXX XXXX/XXXX/XXXX {$65.00} XXXX XXXX/XXXX/XXXX {$270.00} XXXX Code listing is at attch XXXX Additionally, I have been charged {$330.00} monthly since XX/XX/XXXX.
My attempts to find out if these are legitimate charges have been unsuccessful and even rebuffed by SLS. I would appreciate it if you could help me in this matter. Additionally, I would like the name and contact information for a knowledgeable person at SLS who can address and future questions.
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| 02/09/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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I have tried unsuccessfully since XXXX of XXXX to get Specialized Loan Servicing to close a HELOC which was never used / never had a balance. I have called more than 10 times, followed their online instructions as well as those received from their customer service reps, sent emails to various email boxes provided by them and even emailed their CEO, COO and Head of Customer Service - all without resolution.
My first email requesting closure was sent to XXXX on XX/XX/XXXX and contained all required info ( payoff statement showing XXXX balance generated from their website, my driver 's license, etc. ) Upon inquiring why the account had not yet been closed on XX/XX/XXXX, I was told the email must have been lost and could I resend. I did so on that date but was instructed to send it to XXXX. I was assured the account would be closed by a supervisor by end of business.
Later it was clear based on my online inquiry that the account was still open. I spoke with XXXX XXXX rep ID XXXX ) on a date I didn't record and XXXX on XX/XX/XXXX - both asked me to repeat the same process and insisted it would work this time. It did not.
On XX/XX/XXXX, Specialized Loan Servicing sent a letter saying that I needed to provide homeowner 's policy information or they would force place insurance on my account - clearly it still has not yet been closed. I spoke with XXXX ( rep XXXX ) on XX/XX/XXXX at XXXX who again asked me to repeat the same futile process. I requested a manager and was told one would call within 24 hours - I have received no such call.
Also on XX/XX/XXXX, I emailed all prior correspondence to the CEO, COO and Head of Customer Service at SLS. I have received no response from them.
I am now at my wit 's end as to how to close this account - Please help me!!!
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| 03/08/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I year ago I applied for a refi on my home. I bought my home in XXXX. During that time I had a second mortgagein the amount of XXXX. After having that mortgage for 2 years, the company filed for bankruptcy and I wasnt sure who had the second mortgage. Because of this the mortgage was not paid and charged off in XXXX.
When I applied for a refi in XXXX the second mortgage showed on my deed of mortgage and as a result I ended up making payments on the second mortgage so that I could try and refi a year later on both the first and second mortgage. The servicing agent that claimed they had the right to collect for the second mortgage stated that as a payoff I owed {$26000.00}. This amount included the past due amount of {$12000.00} plus interest that is currently accring daily.
The refi company asked them to sign a VOM for mortgage purposes in which they refused. I contacted the company they said they were representing to collect on their behalf. The original company stated that they don't have a record of a loan with them and couldn't find it by my name, address, or social security number. The company provided me a letter stating this and I forward this information to the servicing company to request a removal from my deed of record and all the money that has been paid for the last 13 months of monthly payments that they have collected. They have since notified me that my loan is deliquent, but can not provide any proff that they have the right to service this loan. The original paper work can not be found or therefore I am filing a complaint to rectifiy this misdeed and try to get some resolution because they don't have any intentions of trying to resolve this issue ethically. I appreciate any assistance you can provide in this matter.
Sincerely, XXXX XXXX
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| 03/08/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I year ago I applied for a refi on my home. I bought my home in XXXX. During that time I had a second mortgagein the amount of XXXX. After having that mortgage for 2 years, the company filed for bankruptcy and I wasnt sure who had the second mortgage. Because of this the mortgage was not paid and charged off in XXXX.
When I applied for a refi in XXXX the second mortgage showed on my deed of mortgage and as a result I ended up making payments on the second mortgage so that I could try and refi a year later on both the first and second mortgage. The servicing agent that claimed they had the right to collect for the second mortgage stated that as a payoff I owed {$26000.00}. This amount included the past due amount of {$12000.00} plus interest that is currently accring daily.
The refi company asked them to sign a VOM for mortgage purposes in which they refused. I contacted the company they said they were representing to collect on their behalf. The original company stated that they don't have a record of a loan with them and couldn't find it by my name, address, or social security number. The company provided me a letter stating this and I forward this information to the servicing company to request a removal from my deed of record and all the money that has been paid for the last 13 months of monthly payments that they have collected. They have since notified me that my loan is deliquent, but can not provide any proff that they have the right to service this loan. The original paper work can not be found or therefore I am filing a complaint to rectifiy this misdeed and try to get some resolution because they don't have any intentions of trying to resolve this issue ethically. I appreciate any assistance you can provide in this matter.
Sincerely, XXXX XXXX
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| 07/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX transferred my loan to Specialized Loan Servicing ( SLS ) in XX/XX/XXXX. A mistake was made in regard to my account by XXXX at that time. The issue is that prior to XXXX passing my loan to SLS in XX/XX/XXXX, XXXX paid {$1400.00} in county taxes out of my escrow account thus sending my loan to SLS with a negative escrow of - {$990.00}. However, my county taxes were not paid, XXXX paid the wrong amount to the wrong account. My county taxes are {$560.00} and were paid by SLS in XX/XX/XXXX ( along with a {$25.00} late penalty ) after I alerted them to the fact that my county taxes were not paid. In the meantime, I have received a notice from SLS saying I owe {$1700.00} in escrow shortage and my mortgage is being raised by {$150.00} a month. The problem is that I do not owe this money. The escrow shortage was caused by a mistake on XXXX part and by a complete lack of due diligence and follow-up from both XXXX and of SLS. I have sent two letters to SLS, one letter to to XXXX and two certified letters to both LoanCare and SLS. The letters detailed what happened and I proved CLEAR documentation of the issue. I have also made numerous phone calls to both companies. SLS keeps saying there is nothing they can do and " it 's my problem '' and they sent me a letter to that effect. XXXX keeps saying they " are looking into in. '' Additionally, XXXX has advised me on several calls that they will be calling me tomorrow but they do n't call. It is now XX/XX/XXXX and this has been going on since XX/XX/XXXX. SLS has been absolutely no help at all. Had SLS even bothered to check the numbers on my account at the time of transfer, they would have realized that XXXX had made a mistake. And even with proof that a mistake has occured, SLS says they can and will do nothing.
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| 02/08/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My loan was sold from XXXX XXXX to SLS ( specialized ) loan services around the new year. I have been paying mortgage, escrow, PMI + extra money to principal every month automatically from my bank account for the last year without issues with XXXX. After my loan was sold I was told my automatic payment would carry over and there was nothing I needed to do. However I have received multiple bills from SLS stating I have n't paid my mortgage, PMI or escrow. When I called them they said it was paid ( I paid them directly when I got the bill ) and they had been trying to call me to verify my information. However when I asked when they had called me they cited two dates they had tried to call. I checked my phone and there were no missed calls from them. It turns out they never had my phone number at all which they admitted but still insisted they tried to call me. Since then my home owners insurance carrier contacted me and told me they never received the escrow payment from either XXXX or SLS. I spend two days trying to track down where the problems was but in the mean time my home owners insurance was cancelled so I had to pay {$3000.00} out of pocked to be covered in the mean time. I finally got SLS to admit they had the escrow but that it had been deemed " non-escrow '' in the transfer and they would have to have the matter figured out by " another department ''. I was given no definite timeline " there 's no way to know sir '' then finally got the supervisor to agree on 1 week. Well it 's been 2 weeks and I 've heard nothing and I am out {$3000.00} dollars while SLS figures out what they messed up. I am outraged and want to make an official complaint as I have spent a ridiculous amount of time for something that has nothing to do with anything I did wrong.
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| 10/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have two mortgage loans that are currently serviced by Specialized Loan Servicing company ( SLS ), who took over the loans from XXXX XXXX in XX/XX/XXXX. At the time of this transfer, both loans were in good standing, i.e. no defaults, late payments or other derogatory items. When my first statement came from SLS, there were " past due fees '' on both loans in the amount of {$6700.00} for one loan and {$7400.00} for the other. I called SLS in XX/XX/XXXX when my first payment was due to determine what happened. I was told that the past due amounts were a result of " attorney fees, foreclosure fees and overdue penalties ''. I have never been in foreclosure on this or any other property I own, and the only time an attorney was involved was at the closing when I purchased the property. I was told to contact SLS by email with my dispute, and that someone would be in touch to address it. I did so in XX/XX/XXXX. I received no response. In XX/XX/XXXX, I again contacted SLS by phone, and another representative told me he was taking down all the pertinent information and would pass it along to the appropriate department, and that I would hear from someone " soon ''. I heard nothing from SLS. I called again in XX/XX/XXXX, and was told that all complaints need to be submitted in writing - letter, not email. I sent a letter outlining these problems on XX/XX/XXXX, and it was received at SLS on XX/XX/XXXX. I received two letters from SLS dated XX/XX/XXXX indicating that my complaint was received, and that they would be in touch. I called SLS today and was told there are no updates and was unable to get any information on this issue whatsoever. The representative acknowledged that their response timeframe is typically 30 days ; however, we are well past that point now.
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| 12/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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I have been fighting foreclosure since XXXX in efforts to save my home. I purchased the home in XXXX from XXXX, they closed and the loan was transferred and is now being serviced by XXXX. Initially the home was puchased with someone, but the relationship ended less than a year later causing the initial hardship due to loss of income in the home. In XXXX we completed a quick claim deed removing his interest in the property. During that time the loan was modified but circumsatances, job loss prevented me from being able to complete it. I am now gainfully employed and could easily afford the mortgage but the arrearage has prevented any positive resolution. Because of how long this has been going on, my loan is in default of about {$100000.00} as of XX/XX/XXXX. There was a program in place called the IL XXXX Assistance XXXX ( XXXX ) that was offering up to {$60000.00} which I was approved for as long as I could bring the past due down to $ XXXX or less. I found an investor, XXXX XXXX who obtained power of attorney in an attempt to negotiate with XXXX on my behalf. He offered an additional $ XXXX bringing total funds available to $ XXXX to go toward the past due and they would not consider it. I was told that they would not give another modification because over the loan I had maxed out but I learned that there is no maximum amount allowed and they still have over XXXX XXXX dollars provided from the federal government that they are required to use and that they are choosing not to work with consumers. I did not want to lose my home and have exhausted my resources in efforts to resolve this. Since all has been unsuccessful, I am now attempting to resolve this via a short sale agreement that was submitted earlier this month and so far XXXX has not responded.
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| 06/05/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Read. The given options did not pertain to my issue.
Nonpayment from Specialized Loan Services, LLC, Loss Draft Department for documented insurance claims. Since XX/XX/XXXX SLS has either delayed or refused sending documented insurance claim funds of over {$100000.00}. These choices by SLS have kept me from living in my home at times and have adversely affected my livelihood. This is agricultural/farm property with XXXX Insurance Policy. On XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, so far I have had to cancel scheduled contractors due to nonpayment from SLS 's Loss Draft Department due to me. This has created a significant monetary damages and will continue to impact my livelihood. SLS has refused to have any explanation behind their decisions to not pay. And, will not provide the name of my Mortgage Investors so they too will be aware of these compounding issues. Furthermore, they have contacted contractors and insurance adjusters to acquire my personal information without my knowledge or consent. SLS has received all required documentation, receipts, invoices and contracts. They still refuse to send insurance funds. Each time I have contacted SLS they do not allow me to talk to the same individual nor can I get a phone number for the same person I've spoke with and never an email. SLS will not return calls and have never called to indicate an issue exists. The SLS " XXXX '' has denied me access for days to my personal ClaimCheck account. This is very typical of the " deny / delay '' fraudulent tactics and practices.
Of many, a few of the SLS employees I have had the misfortune of dealing with are XXXX ( wouldn't give last name ), XXXX XXXXUnit Mgr, XXXX XXXXTeam Leader. Specialized Loan Servicing, LLC, Loss Draft Dept XXXX, XXXX XXXX XXXX, XXXX OH XXXX
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| 11/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX, I submitted to the lender a package for loan modification. A few days later they said the package was complete and that the file was in underwriting. On XX/XX/XXXX I get an approval for a repayment plan from this lender and I get very upset because there is no way with my income that I could even come close to paying it. They want almost {$5000.00} up front which I do n't have, then my payments would be {$1400.00} per month. I have attached this approval which also states they did not review for anything else. I have also attached the same package I applied with so you can see how ridiculous this is. My gross income is {$2000.00} and Net is {$1500.00}. Even with my current mortgage payment of {$900.00}, I am at a deficit every month so how would I pay that much? I called the lender and explained this to them and this lady XXXX ID # XXXX told me that I should just get out of my house them and let them take it. Please help me with this, this lender is purposely doing this to take my home and they are not shy about saying it over the phone to me. I do not qualify for a repayment plan however I do qualify for a loan modification which this attached approval letter clearly shows they did n't even review for even though there is no way my income supports a repayment plan. Also, I did not receive the approval letter until mid- XX/XX/XXXX and it gave me until XX/XX/XXXX to appeal. This letter should have been mailed to immediately when they made the decision on XX/XX/XXXX not half a month later to take away my appeal period. I did appeal it on XX/XX/XXXX but today they stated I did not send them the appeal and it 's too late. This lender is playing games with my life and home and I need the CFPB to help because they are breaking all lender laws.
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| 10/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX XXXX XXXX XX/XX/XXXX Specialized Loan Servicing Correspondence Department XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX Loan Account # XXXX As instructed, I am writing for a complete financial review of the referenced account for property XXXX XXXX XXXX XXXX New York XXXX owned by XXXX and XXXX XXXX and serviced by Specialized Loan Servicing.
This is the latest in a series of calls, faxes, and letters concerning this matter. As recently as yesterday, I received a call early in the morning from SLS stating that the account is delinquent. This despite proof that payments have been made on time and complete since the origination of this loan in XX/XX/XXXX.
I have repeatedly requested someone with a name and title to speak to from SLS. This has been denied in favor of a series of calls from customer service stating delinquency and asking what my intent is for the property?
Despite having copies of the front and backs of checks cashed by SLS and the TD checking account bank statements ( total of 10 checks for the months of XX/XX/XXXX XX/XX/XXXX ), I have been repeatedly asked for check numbers and amounts!
Update XX/XX/XXXX - 11th check dated XX/XX/XXXX received and cashed by SLS.
Finally, the few account statements that I have received are contradictory and inconsistent. I have been having this discussion with SLS all year.
I am tired of getting the runaround have been seeking a alternative, reputable financial institution to take over this mortgage. Until then, this matter must be resolved.
Ask that the abuse stops and that someone responsible at SLS contact me at XXXX or XXXX. after they have reviewed the original loan documents, payments received, and all correspondence.
XXXX XXXX
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| 09/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX XXXX was my Mortgage Servicer- until 2 months back. The Investor on my Loan is XXXX XXXX, I believe. So under the CAREs Act due to the Corona Virus Pandemic and the attendant hardships I faced, I was given a 18 Month Forbearance Plan. And from XX/XX/XXXX, I have resumed my Payments. I was able to log in and pay the Monthly payments regularly, on XXXX XXXX web site. I had also submitted the required paper work and requested XXXX XXXX to add the unpaid instalments to the back end of the Loan, as per the Cares Act and XXXX XXXX guidelines. They said they were working on it. But suddenly, they transferred the Servicing to SLS ( Specialized Loan Servicing ) in XXXX or XX/XX/XXXX and were no longer accepting my payments. I created an Online Account with SLS and tried to make my monthly payments. But unfortunately, the system was not accepting my payments and was demanding the entire Forbearance Amount of $ XXXX at a time. I called the SLS Customer Service both in XXXX and XXXX and made my Monthly payments over phone. In XXXX they said the file is not fully received from XXXX and I should call back in XXXX. When I called back in XXXX, I was told the Loan Modification is under progress. However I started receiving " NODs '' ( Notice of Defaults ) by Ordinary mail and Certified Mail ( copies attached ). When I called them again and asked why I am receiving these NODs, I was told to ignore them. The last I spoke to was one XXXX XXXX of SLS at XXXX XXXX on XXXX XXXX ), who assured me that they got all the requirements and nothing is required from me. She said the Loan Modification is being reviewed and I should be hearing from them soon. But within 3 or 4 days, I got a NOD by Certified Mail from SLS. I am really at a loss to understand what is going on..
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| 03/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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On XX/XX/2020 I called the ( Refinance Department ) of my mortgage company ( Specialized Loan Servicing ) and after waiting for quite a while, I am told ( by recording ) to leave my name and number and they will call back in ( 24 ) hours.
I waited the next day for the call and after not receiving a call-back from the mortgage Servicers at approximately ( XXXX XXXX ) I called the customer service number and told them that if they could pass on information to ( whomever necessary ) that their Refinance Department was not answering or returning customers phone calls.
So at approximately ( XXXX ) I receive an unidentifiable phone call with an area code [ XXXX ] and by chance redialed it back, and it was a representative from ( Specialized Loan Servicing ). I dialed him back at least ( 4 ) times and he never picked up the call. I left a message ( my name and number ) after the first call and stated that this is an unidentifiable number he called me on for the mortgage servicing company, and I had called ( 24 hours ) ago and needed him to call me back. He did not.
So after trying to get him back for approximately an hour, I called the Customer Service Line and was connected to someone in Arizona ( who appeared to not know what he was doing ) was stating to me that, that phone call from ( XXXX ) was not on his long. I stated to him what is it Im suppose to do, I have the persons number and message on my phone stating he is with ( Specialized Loan Servicing ) ; And asking me to wait another ( 24 ) hours. So that Arizona personnel stated ( aggressively ) that he was checking and had to check deeper into the matter while I hold on. And during the time of being on hold, he disconnected me from his line and sent the call to a vague recording. And I hung up.
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| 05/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My home was destroyed by an earthquake on XX/XX/XXXX. We put the house up for sale XX/XX/XXXX and we have had many offers and Specialized Loan Servicing Company has delayed and rejected all offers on the sale of my home for no reasonable reason. I owed approximately {$150000.00} on my home when the earthquake hit and the last offer we got on the house was {$150000.00} on XX/XX/XXXX. Specialized Loan Servicing approved a short sell on XX/XX/XXXX and then later rejected that short sell, but approved another short sell on XX/XX/XXXX. We have an offer which has been on the table since the end of XX/XX/XXXX and yet we are still dealing with Specialized Loan Servicing trying to get this offer accepted! I hired an attorney due to the frustration with this company who sent a letter on XX/XX/XXXX demanding that they accept this offer and they completely ignored the letter! I was told by my attorney that it would cost me approximately {$20000.00} to {$30000.00} to bring a lawsuit against Specialized Loan Servicing and I chose not to do so. My husband and I live paycheck to paycheck. When this earthquake hit in XXXX of XXXX we lost over {$200000.00}. in equity and also we lost our home of 27 years. We were forced to live in a borrowed motorhome, a hotel and now we are living in a rented duplex. My realtor and I are so frustrated over the handling of my situation as far as Specialized Loan Servicing. The person whom we were told to talk to with SLS ( XXXX ) does not return our phone calls in a timely manner and we were told at one point that she dropped the ball and had our file on her desk for approximately 5 weeks without handling anything with our file.We are just wanting SLS to do the right thing and accept this offer so that we may get on with our lives.
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| 08/04/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Application, originator, mortgage broker
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Web |
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I opened a HELOC in XXXX XXXX with XXXX, in XXXX XXXX it transferred to Specialized Loan Servicing. In XXXX XXXX i decided to refinance my primary mortgage and during th information gathering phase it was found that the HELOC is not recorded in the county I live in. On approximately XXXX XXXX, XXXX I began calling Specialized Loan Servicing to ask for a copy of this document. I have called each week since asking for this document to allow refinance to proceed, each week I get another person and another story. SLS document storage company seems to be in the land of the lost and no one can call or contact them other than via internal email. I was told to submit issue via fax to expedite ( attached ). I was told that a work ticket had been opened and due to close on XXXX XXXX, XXXX, when I called on XXXX/XXXX/XXXX I was told that ticket had been closed and another opened and scheduled to close XXXX/XXXX/XXXX. No one could tell me what or why. On XXXX/XXXX/XXXX I was told that the original consumer file had been ordered on XXXX/XXXX/XXXX, exactly one working day ago. No explanation as to why it was n't ordered 5 weeks or so prior and no time frame as to when I could expect resolution. At one point I spoke with a supervisor but vague answers where the same, on XXXX/XXXX/XXXX I asked to speak with that persons supervisor and was told that the only way I could reach them is thru the first level supervisor. Oddly enough that person is out of the office for an undetermined amount of time. I have filed a complaint with Specialized Loan Servicing home office and received a letter stating they will investigate in 30 days ( attached ). Now I have missed the closing window for primary mortgage due to all of the fumbling at SLS and its costing $ XXXX per month.
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| 12/06/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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XX/XX/2022 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.CXXXX XXXX RE : Request of support and mediation with Specialized Loan Servicing to avoid the foreclosure of my home Complaint # XXXX XXXX XXXX, Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX VA XXXX To Whom it May Concern : Regarding my Complaint # XXXX, I want to inform you that I could not provide you with the name and contact information of my loans investor because my Servicer refused to give it to me by phone or email.
Attached I am sending a copy of the letter I sent to Specialized Loan Servicing formally requesting the investor information. I understand that cases have due dates for submitting data, but it has not been easy for me to deal with my Servicer.
I would appreciate it if my case remains open until we receive an answer from my Servicer.
Best regards, XXXX XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX Phone number XXXX XX/XX/XXXX, XXXX Specialized Loan Servicing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Re : XXXX # XXXX. Your letter dated XX/XX/2022 Property Address : XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX Certified Mail # XXXX Dear Servicer : The Consumer Financial Protection Bureau requires the contact information of the Investor of my loan ( # XXXX ). I called several times to get this information by phone, and finally, your customer service agents instructed me to send a request in writing. Thus I would appreciate it if you could send the following information as soon as possible Investors name or company name.
Mail address Phone number Contact name, email address, phone number, and address.
Sincerely, XXXX XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXXXXXX XXXX
XXXX XXXX.
Consumer Financial Protection Bureau
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| 12/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX ( early ) - Reached out because the forbearance period was ending, wanted to reach a solution with my mortgage moving forward ( modification, another forbearance period, etc ). Was told that I was reaching out too early.
XXXX ( before XXXX ) - Reached out again. Was essentially told that I should request an additional forbearance extension, which we agreed to do. Extension request was submitted. I was told I didn't need to do anything.
XXXX XXXX early ) - I followed up about the forbearance extension. I hadn't heard anything or seen anything in my account to reflect it. The agent I spoke with this time was surprised that I wasn't told I had to fill out a mortgage assistance application. I then filled out an application and emailed it.
XXXX ( early ) - I followed up a couple times and the application still wasn't being received, but I was told that maybe it was just a delay with being uploaded. Also, around this time, I noticed that negative credit reporting had occurred from Specialized Loan to the credit agencies ( I was assured this wouldn't happen, but it did XXXX.
XX/XX/XXXX - I had to resubmit my application via email since my first email apparently never went through ( even though it was sent to the right address and was under the size limit ).
XXXX ( mid ) - Followed up, application still not received.
XXXX ( mid ) - Followed up, application still not received.
XX/XX/XXXX - Followed up, application still not received. Issue being escalated to the mail room / department to try to locate my email.
I mean, this is ridiculous. It shouldn't require this many hours and this much work to solve this sort of problem. It almost feels intentional because the more they can delay me, the more they can make off me with penalties.
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| 01/03/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have been in contact with my mortgage company since XX/XX/XXXX when I was having financial issues, and my pay was cut in Half. I lost time being out for XXXX etc. There was so much miscommunication every time I called. I have stayed in contact with the mortgage company contacting them continuously and providing any information they needed. One representative I spoke with in XX/XX/XXXX stated the only option I had was to split the late payments up and add them on to my next payments. This would increase my payment each month. How can I pay more if I am unable to make a normal payment!! I told her this and she had already set me up with this arrangement! I said that I couldnt do it and to let me speak with someone else. Spoke with another representative that stated I was approved for the forbearance that they only wanted the question what has gotten me behind XXXX if I would be able to resume payments normally afterwards. Which I answered. Called back in a week and they said I was not approved for anything and the questions did not satisfy the big decision makers. the collection emails, calls and even coming to my home hand delivering letters. I have gotten a new job as of XX/XX/XXXX. I have made several payments every time I am paid and I am now due for XXXX according to the representative I spoke to on The phone in XXXX XXXX when I paid another payment. Today I received a letter regarding intent to foreclosure today. This letter was sent even after speaking with them and making payments. Never once gave me any helpful info. I took it upon myself to speak with a HUD COUNSELOR and he has been helping me and telling me what rights I have and assisting me with how to speak with the mortgage company. This is the reason I am contacting you today.
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| 11/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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After receiving a permanent modification in XX/XX/2018. XXXX XXXX XXXX was overcharging the escrow amount causing the monthly payment to be incorrect by approximately {$400.00} over per month. We bought this immediately to XXXX attention but to no avail of them correcting the monthly balance due. After continuing to report this error to XXXX, We had our Servicing of our mortgage switched from XXXX XXXX XXXX XXXX to Specialized Loan Servicing. A company that deserves it thousands of 1 star reviews. While they amazingly have the correct monthly amount due, which is {$2800.00} compared to XXXX {$3200.00} we then had an XXXX XXXX statement with a HIGHER amount due then the next month XXXX SLS statement. When we ask SLS how is XXXX XXXX statement HIGHER than the SLS XXXX statement, we were told by SLS they are not responsible for previous servicer mistakes and then they harassed us and mentally abused us, stating they will just foreclose on us if we don't pay the full amount, no matter they have incorrect statement balances, post dated late fees charges when they were not servicer and now this XX/XX/2018 just charged us {$750.00} in forced placed home insurance when we had home insurance coverage sent in as proof by XXXX 3 days later. We have offered numerous easy solutions but they just threaten foreclosure. This debt collecting organization needs to be closed immediately and what they are doing to us is criminal, in our opinion and they need to answer for their actions and verbal harassment. We hope CFPB looks into this serious matter, contacts XXXX XXXX and let them know what both servicer XXXX and SLS have done and can make them straighten up immediately and no longer financially harm our family with XXXX young boys caught in their shell game.
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| 10/17/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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My home equity loan was purchased by Specialized Loan Servicing in XX/XX/XXXX from XXXX XXXX XXXX. They, SLS, have sent me notices claiming that my account is delinquent. SLS has been debiting my payments from my bank account and they have all been on time with no returns. When I call SLS, they refuse to talk to me claiming that they can only talk to my spouse. My husband died in XX/XX/XXXX. This loan is in both our names listing me as co-borrower. Also, the will clearly states that I am bequeathed all of his portion of property, real and personal. As I said, when I call they refuse to talk to me and are extremely rude and evasive. One operator told me I needed to get a lawyer. Another told me that I needed to go to the courthouse. Bottom line is that they refused to talk to me even though the loan is in My Name and would not allow me to talk to anyone for resolution.
So on XX/XX/XXXX I went to my bank with a friend as witness and they printed up my bank statement clearly showing that SLS had received all my payments. My bank contacted SLS and received the same stonewalling ...
Then we went to XXXX XXXX XXXX and a bank officer spent 2 1/2 hours trying to contact SLS and to untangle this mess ... He was able to pull up and send to them all the paperwork regarding this loan which had originated with XXXX ...
Original loan documents from XX/XX/XXXX, death certificate, my spouses will, my bank statement showing payments made to SLS, etc.
SLS still continues to refuse me access and is now threatening me with foreclosure ... I am a senior citizen who is XXXX XXXX ... Their operators are rude and abusive ... I have often been left in tears ... .Since XX/XX/XXXX several others have heard this abuse as these call have been on speaker phone ...
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| 02/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of XXXX, I qualified for a Modification of my loan. I accepted the offer and signed and had the agreement notarized. I returned the documents before the deadline to accept. A condition of my modification was that I pay {$XXXX} down payment by XX/XX/XXXX. I was required to pay by certified funds and mail the funds to the XXXX. I was told that I could not pay over the phone or through a wire transfer from my bank. I sent a {$XXXX} XXXX funds check to the XXXX using XXXX XXXX day delivery. It was received on XX/XX/XXXX at XXXX. I have the confirmation from XXXX. I was told that the XXXX was behind in processing the check and to give them a few days to have it applied to my account. I continued to call every other day to make sure the funds were received. I was then told that they could not be found and my modification would be cancelled because I did not pay. I sent in proof of the check and the XXXX confirmation. I was then told that the check was received but because I did not put my loan number on it that it was sent back to my bank. I asked for the address where it was sent and I was just told back to Bank XXXX XXXX but no address. I have been calling the XXXX about the check every day and I am told the same thing. It was not sent back to my address which was on the envelope return address. The cashiers check did not have an address for Bank XXXX XXXX. All the XXXX 's cashiering department will tell me is that it was sent to Bank XXXX XXXX but they don't have an address to give me. I have gone back to my bank and they tell me that they can't cancel a cashier check for XXXX days. I don't know what to do. I don't want to lose the modification or my {$XXXX} and I can't get any information from the XXXX. I am asking for your help.
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| 09/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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VERIFICATION OF PROOF OF CLAIM REQUEST LETTER OF DISPUTE Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent.
Dear Legal Departments for : Specialized Loan Servicing, LLC AND XXXX XXXX XXXX XXXX., As per numerous Select Portfolio Servicing representatives, the LEGAL and ADDRESS that SLS uses for my property does NOT match up with the true legal according to the XXXX XXXX Assessors Office XXXX Therefore, until corrected and resolved, SLS has stipulated that they can not move forward with a modification, nor continue with acceptance of my financial documents due to the discrepancy of said property/loan.
Until this legal discrepancy is corrected and resolved any sale dates, including the current XX/XX/2021, sale date, will be considered unlawful and illegal, even as stipulated by SLS representatives themselves.
Until this legal discrepancy is legally resolved, and this incorrect information is legally corrected in order to move forward, I am formally, once again in writing, DISPUTING and commanding that SLS stop discriminating against my right to attain a modification, keeping me from receiving a lawful and fair modification that would maintain my true legal ownership once loan is paid and protect all payments being made as going to the correct property.
As it stands, I have no Assignments, no proof of a true, wet-ink signed Deed and Note together, ( legally must be together or VOID ), and which state the correct legal on my property pertaining to this loan Thank you for your attention to this legal matter, as it is of utmost importance. Please let me also know in writing that the XX/XX/2021, sale date has been cancelled as well as any future sale dates until we can legally resolve this legal discrepancy.
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| 01/23/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
Older American |
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On XXXX XXXX, XXXX, Specialized Loan Servicing LLC ( " SLS '' ) ( investor and servicer ), owned by XXXX, and XXXX Bank XXXX, XXXX XXXX XXXX XXXX XXXX XXXX both located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX illegally foreclosed on my property in violation of state and federal statutes. In XXXX XXXX, XXXX XXXX XXXX Bank, XXXX. sold the loan and servicing to SLS and assigned a new loan number. XXXX Bank XXXX, XXXX XXXX remained as the Trustee. As of XXXX XXXX, XXXX, XXXX XXXX XXXX Bank, XXXX. never filed the transfer of servicing with XXXX XXXX XXXX XXXX and the XXXX number associated with my home shows that the XXXX status is " Inactive '' and the servicer remains XXXX XXXX XXXX Bank XXXX located in XXXX, XXXX. Also, the Assignment of Mortgage with the county Clerk/Register XXXX is invalid since the old loan number has not changed and the new owner and servicer have not been recorded. A Lis Pendes was filed with the county Clerk to clarify the ownership of the property since a civil lawsuit was filed with the district court seeking damages. XXXX XXXX XXXX Bank, XXXX. was contacted to change the information in XXXX, but the Assignment of Mortgage should also be changed with the county Clerk/Register of Deeds. XXXX XXXX XXXX Bank, XXXX. confirmed that they made a mistake in not properly recording the documentation with XXXX and the county Clerk/Register XXXX. Therefore, Specialized Loan Servicing LLC and XXXX Bank XXXX, XXXX XXXX were not in a legal position to initiate foreclosure on the property. The last Assignment of Mortgage for the property was dated in XXXX. XXXX XXXX XXXX Bank, XXXX. was made aware that a civil lawsuit was filed against SLS and XXXX Bank XXXX for wrongful foreclosure based on state and federal statutes.
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| 02/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I entered a forbearance plan in XX/XX/XXXX because I my finances were negatively impacted by COVID-19. In XXXX of XXXX my job was terminated, and I was unemployed from XX/XX/XXXX to XX/XX/XXXX. I began working with my current employer on XX/XX/XXXX as a full-time employee, and my annual gross income is {$100000.00}.
I have been in contact with my servicer, Specialized Loan Servicing ( SLS ) since XXXX of XXXX. I have submitted multiple mortgage assistance applications to have my loan modified, deferred, or put on a repayment plan. In the applications I submitted in XX/XX/XXXX and XX/XX/XXXX, I included all required paperwork, including pay stubs, tax returns, and bank statements.
My monthly mortgage payment is {$1500.00}, the total amount owed is about {$33000.00}, my monthly gross income is {$9000.00}, and my monthly take home pay is about {$6000.00}. I'm also applying for the Virginia Mortgage Assistance fund.
So far, SLS has refused to offer an assistance plan that lets me keep my house. They have refused to put the total amount owed in defferment, set up a repayment plan, or modify my loan with a 3 month trial period. I have shown sufficient income to begin making monthly payments, but they are threatening to forclose my house.
They also reported my mortgage as deliquent to credit bureau agencies, even though I applied for assistance. I have had multiple SLS representative state that SLS won't move forward if I'm applying for assistance, but they have destroyed my credit score and made it nearly impossible to find financial resources to pay the lump sum owed.
Note : I have the names, employee IDs, and date of contact for the SLS representative I talked to. I have also been in contact with a HUD-approved housing counselor.
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| 06/10/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I was approved for a loan modification to a HELOC reset. I was having trouble affording the payment. After signing the agreement a few years later the loan was sold.
I had a new servicer, SLS, who changed the loan term. They are now charging me a {$30.00} late charge for payments I made the same time as with the previous servicer.
They accelerated the grace period about a week. That posed a problem for me.. That was the reason for the modification because my source of funds are direct deposited into my bank the latter part of the month. I can only make payment after the funds are in my account. The modification did not specify when late charge would be assessed or amount. The previous lender said late charges may be assessed after 15 days, more like a mortgage See loan statements. This continued throughout the loan with the previous servicer.
The current servicer, Specialized Loan, responded to my complaint # XXXX with copy of pages from the modification agreement leaving out the disclosures pages that were part of the agreement. They were silent as to late charge and amount.
The original lender said 'once the modification was is in effect it could never revert back to the original terms '!
Each loan statement where I made payment on the XXXX of the month NO late charge was assessed and said ...
Your Home Equity Account has been modified under a Modification Program. This statement reflects the changes made to your account. See attachments The only payment made after the XXXX was XX/XX/2020 in the middle of the pandemic as I was waiting on my stimulus check. I call Specialized to let them know, payment went out next day after received.
XX/XX/2020 ACH Transaction - XXXX XXXX XXXX XXXX XXXX ACH Credit {$1200.00} {$1200.00}
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| 09/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX18 I made an electronic payment via the companies Web site in the amount of {$17000.00} which was the amount of the payoff ( the Escrow of over {$2500.00} was still in the account ) On XX/XX/XXXX I called them because my account still did not show being credited even though the money had been out of my checking account for almost 2 weeks. Apparently they only except close to payoff amounts via Cashiers Check or Wire transfer so the payment has been in a limbo account of theirs for almost a month ... They said they would not credit my account and that they would have to return the money back to me via the same means of which I sent it to them ( in my case electronically ) and that it would take up till XX/XX/XXXX to get my money back. I told them this was unacceptable so then I was told that if I send in a bank statement proving that it had cleared my checking account that I would get the money back within 4 business days. I emailed the scanned bank statement to them and then called to make sure they had received the bank statement and they said that they received it on XX/XX/XXXX. I now just called them on XX/XX/XXXX because it has been well over 4 business days and they are now telling me that it will not be electronically re deposited into my account but via a paper check and mailed to me. They will not send it out till at the earliest the end of the week. At the time of this writing I hope that this is the case and that I do actually receive a check within about 1-2 weeks from now ... ..although I doubt it as I have been lied to for about a month. They clearly have policies in place to keep a consumers money as long as possible without returning it to them. I find this unethical and possibly illegal. Please help us
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| 08/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage whereas I and my ex-husband are on the mortgage and the note, however I received a Quit claim deed and am the only one on the title. My ex filed Bankruptcy in XX/XX/XXXX. I did not know until I contacted SLS to ask why I stopped getting statements. I have been paying the mortgage since then voluntarily even though they refused to send me any statements or notices. I recently found out that as of XX/XX/XXXX, I have rights as the Successor in Interest and have notified them of this. I have yet to receive anything. I mailed my mortgage payment to the addresses I have been sending it to for over a year on XX/XX/XXXX, and the payment was not cashed as of XX/XX/XXXX. I called SLS and asked if they received it and they said no, but provided no more information. I stop paid that check and mailed another on XX/XX/XXXX. I called today XX/XX/XXXX and asked why they had yet to cash this one, and after getting the run around was informed that the address in which I am to mail payments had changed 3 months prior and they were no longer forwarding any mail or payments! I had never been notified of this, which they could have told me on XX/XX/XXXX when I called the first time. Now I am late on my payment, of no fault of my own and have 2 checks floating out there. They also said the mailed me notification of next payment on XX/XX/XXXX and I have not received it either. I cost me {$60.00} to stop pay 2 checks and I do not feel like a business can stop forwarding their mail after only 2 months. What if I'd have been on vacation, or in the hospital. Is there not a law as to how long a financial institution must have their mail forwarded. And should they not have had to send me notification of the change since I am on the mortgage?
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| 10/15/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Our attorney has put an offer in writing to Specialized Loan Servicing over 30 days ago, and the company has not responded to our offer. We are trying to refinance our mortgage away from this servicer due to their improper handling of our file. The balance stated that is owed to this company in their response to the CFPB is an incorrect amount and is not what has been stated on the many statements sent monthly to our home address. The balance discrepancy is over {$30000.00} plus. Their accounting methods/practices are suspect, and this is causing huge issues with refinancing when the balance owed is incorrect and forces us into a situation of being legally advised not to give this company any more money because they've committed many RESPA violations on our file.
Please be advised we did not respond in a timely fashion to the complaint which was due last week because we were not advised via email from CFPB that one was due. If an email was sent, we never received one. We've only received one email recently from CFPB, and it was only in our XXXX inbox yesterday advising us that our complaint has been closed out. So whatever is transpiring as to why emails aren't delivered timely is a mystery and more of the same fraud. More of the same with regard to reaching out to CFPB and not getting the help/assistance that is required and then our complaint is closed with no resolution.
I will address my concerns with how our complaint was handled by CFPB with our attorney who's still awaiting a response to our offer to settle this with SLS. It seems they don't have to abide by RESPA law and your division does nothing about it for years on end and doesn't send our file to the appropriate overseeing authority to stop this fraud and abuse.
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| 04/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/XXXX a notice was dated that stated my mortgage loan had been transferred effective XX/XX/XXXX and that a new servicer would be collecting payments. I was unaware of this when I submitted my payment for XX/XX/XXXX to my orginal servicer. I called the original company on XX/XX/XXXX because I noticed my check had not cleared and was told that it could be mailed back to me due to the transfer. I received 2 return fees from my bank on XX/XX/XXXX and XXXX for {$32.00} each subsequently because I pulled money from the account as I believed the check would be returned to me as was stated and I would write a new check for the amount due to the new servicer for XXXX and XXXX.
When I called the new servicer Specialized Loan Servicing on XXXX to determine if they had the check they would not tell me if they attempted to cash the check twice that was addressed to XXXX XXXX. Further they were very hostile and threatened to put me into foreclosure. Additionally the supervisor said my loan was late although the transfer notice stated it would not be treated as late. I simply tried to figure out who attempted to cash the check between the two and I felt that I was in a game of not me which I feel is a violation of my rights as a consumer to be treated fairly and be provided information. I simply asked for a credit or refund of the fees and for my credit to be reflected accurately due to the failure of these two creditors to transition the loan in a timely manner. To date this check still has not been cashed nor returned to me and I would like to make this complaint regarding the bullying I endured and attempted scare tactics and request a check in the amount of {$65.00} be disbursed to me from Specialized Loan Servicing. Thank you.
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| 01/24/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I applied for a HAMP modification from Specialized Loan Service LLC ( SLS ) with the help of XXXX ( XXXX ) in XXXX. I was then told 5 weeks later that they would n't accept XXXX packet, so, I filled theirs out and updated all the docs requested of me.By the end of XXXX, I was told all of the docs had not been received and I would have to update mine and my daughter 's Social Security benefit letters while I was at XXXX. I left and went to the S.S. office and got both of the docs and brought them back to XXXX XXXX faxed them over to them immediately and brought my bank Statements up to date. When calling SLS in XXXX, I was told by XXXX, my counselor at SLS, I would n't be eligible for any government programs because they were missing my daughter 's S.S. benefit letter. She said even if I faxed them that morning at XXXX XX/XX/XXXX, it would be too late because it takes 24-48 hours to get into their system. She was very rude to me. I faxed them anyway and called them back and spoke to XXXX she told me that as long as I had the receipt dated before XX/XX/XXXX that it was acceptable but that I was also missing an update on my bank statement. I asked " Why did n't XXXX tell me that when I spoke to her earlier? '' She had no idea and she said she should have. I read that on XX/XX/XXXX there was a class action suit filed against SLS for the same reasons I 'm telling you about! They run people around for documents 2 and 3 times saying that they never got them. And They are not reviewing my application in a timely manner. I was also told by XXXX that the HAMP is over. I heard on the news that it has been extended. They have even called my insurance company and told them that I was in foreclosure. I have n't received any notice of that.
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| 02/23/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have a first and second note with Specialized Loan Servicing. I was able to get my first loan modification on my first loan and I am presently current but the second loan of {$140000.00} I have not tried to negotiate with the second because I am able to afford to pay for the first and that is why I did not intend to accept a modification because I was not able to afford another payment. Also I never knew that a second lien can be able to Foreclosed I was informed that it will be in my credit report and that I had an option to settle for a lesser amount of the debt.. I did offer them back then like in 2 years ago the amount of {$13000.00} but they denied the settlement, they just wanted to offer a loan modification. I am now getting notices that I will be Foreclosed I am in shock because as I mentioned I did not know that they are really Foreclosing on me when I am paying the first laon and I am current, and how can they Foreclosed on a Family that has been making payments on the Primary loan and the second loan is the lesser amount than the first and the Second is now Foreclosing on me. I am very surprised that the lender that has been receiving my payments every month since I was modified in 2018 I have not missed a payment and always on time and now the second loan is capable to just take away my Family roof. Why the Primary Loan is not able to stop this process agains our home. I called Specialized Loan Servicing and they said I can not get any type of help due that I am less than 30 days from the Foreclosure date and a Loan Modification is not an option, only to Reinstate my loan. How would they think I can come out with {$42000.00} to pay them to stop the Foreclosure. Please help me find a solution to save my home.
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| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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SLS had misapplied a payment for XX/XX/XXXX. Because of this they put funds in a suspended account. Beginning in XX/XX/XXXXthey began reporting to credit bureaus that the mortgage was in late payments. I've made several calls trying to clear this issue up. After speaking with different Representatives on different occasions it was determined that the funds that are in suspend we're being held because they did not apply from the XX/XX/XXXX payment. I have emailed copies of my bank statements showing that the payments were drawn in timely matters for each month of the remaining year of XX/XX/XXXXand the beginning of XX/XX/XXXX. I spoke to a representative on XX/XX/XXXX named XXXX that refuse to take my situation up further to a supervisor or remedy the problem that clearly exist. In fact, he told me to fill out a complaint with CFPB instead of actually dealing with the situation and correcting it. I find this in extremely unethical way of dealing with a situation with a consumer. In addition, the email with attachments showing my bank statements has not been opened 5 to 7 days after it was sent to SLS. When I asked why my email has not been open and reviewed I was giving the fact that they were too busy to process the emails. Within an hour after my contact in discussion I received a call from another department at SLS telling me that my current XX/XX/XXXX payment is late. My bank statement shows that payment was withdrawn from my account on XX/XX/XXXX. I am receiving calls monthly that harass this situation to the point that I just ignore them. In addition to reporting late payments, that are not late to the credit bureaus, they are adding late fees over and above what should be assign because the loan payment is not late.
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| 06/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I bought my home in XXXX of XXXX. I have maintained steady payment for taxes and insurance all since that time. Through all the outrageous insurance and property tax increases and taking care of my child as a single parent - I made my payments on a {$150000.00} home. However, this new increase from my Insurance/mortgage, I can not pay! My mortgage company ( Specialized Loan Servicing ), is saying I need to add an additional {$400.00} a month, to pay insurance and taxes. That adds up to {$900.00} per month- just for insurance and taxes - PER MONTH! So now, my monthly mortgage payment on a XXXX XXXX home, went from {$1400.00} to {$1800.00} PER MONTH! Per the Mortgage company, they estimate my taxes for XXXX @ {$3400.00}. I asked to have the taxes taken from my escrow and i will pay on my own. They told me, " to do that requires a decision by the board which will take 15 business days ''. My insurance went form {$200.00} to XXXX XXXX since XXXX. Never mind the fact that I take great care in maintaining good credit and making all my payments on time no missed or late payments in 10 years! I'm being penalized for maintaining a good payment record. I think Im being priced out of my home. Why is the state not assisting homeowners to stay in their homes? Helping homeowners to stay in their homes, creates a stable neighborhood, City , County, and ultimately, Country. I have tried looking for cheaper insurance. My broker says they can not find any cheaper Please help, homeowners are suffering. This is the only value I have ; I feel like Im being pushed out of my home, and Im on my own with not help. While everyone is grabbing at me for more money, more money which I dont have! Please find me help me find affordable home insurance.
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| 05/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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Dear Sir or Madam, I write to you with great distress that SLS did not act in good faith in their Fiduciary responsibility but have done an outright FRAUD, taking advantage of the COVID Crisis.
I was greatly disturbed by the COVD Crisis and based on the common knowledge available in the various Media outlet, decided to talk to SLS, who were holders of the Mortgage. It was almost the end of XX/XX/2020.
However, I was unable to talk to their representative to get more information about the options available to me. And their website directed to write to them on their website.
Anyways, the payments were done to them in full and in time.
They service the Mortgage of XXXX and XXXX XXXX.
They deliberately showed that payments were not made in XX/XX/2020 ( which was already done, and the first contact about COVD was made in XXXX, so it had to be credited ).
Then again they showed payments made in XX/XX/2020.
Again they did not report the payments made in XX/XX/2020 My Broker Agent was absolutely shocked by their outright fraud. As per the rules of XXXX and XXXX XXXX, no new mortgage would have been issued, if any non-payment showed.
They deliberately showed non-payments in mycredit history, despite getting full payments and in time.
The addressis : Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX They need to pay a penalty for their wrong behavior and make amendments to my Credit Report and show the payments were made in Full and in Time.
With the low mortgagerates, I plan to refine my mortgage and theirdeviousactions have put things in a bad situation for me.
Aso this deliberately deviant and malicious harmful activity shouldbe reported to the authorities.
Thanks.
Very Upset MortageHolder.
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| 09/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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To whom it may concern, My name is XXXX XXXX XXXX formerly known as XXXX XXXX ) and I presently have a mortgage for my home through the mortgage providers known as XXXX '' formally known as XXXX ''. To make regular payments on my mortgage, I Set up an online direct deposit on XX/XX/XXXX. This payment system ensures that not the 6th of each month, {$800.00} is to be distributed to XXXX.
On XX/XX/XXXX, my mortgage was sold from XXXX to Specialized Loan Servicing ( SLS ). I did not receive notification of this transfer until XX/XX/XXXX. In addition to the notice of change, I also received numerous concerning letters and phone calls from SLS regarding my payment delinquency, and threats of foreclosure.
Im confused by this because my direct deposit payments from my bank have continued. Those payments have been on time and consistent since XX/XX/XXXX when I first started direct deposit mortgage payments. I have documented proof of these consistent payments from the last eight months ( from XX/XX/XXXX to XX/XX/XXXX ). Originally, it had appeared that the months of XXXX, XXXX, XXXX have not been transferred from XXXX to SLS. All together, it totals an amount of {$2400.00}. I showed a copy of my bank history query which indicates each direct mortgage payment sent successfully to XXXX and was never retuned.
After that, XXXX sent proof that they had successfully transferred the funds to Specialized Loan Servicing ( SLS ) I will include that letter to this message.
Ive called SLS numerous times on many occasions to resolve the issue but my efforts have been unsuccessful. If you could help me retrieve those funds from SLS that would be greatly appreciated.
I look forward to hearing from you.
Sincerely, XXXX XXXX XXXX
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| 01/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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The previous servicer ( XXXX XXXXXXXX XXXX XXXX XXXX XXXX ) received a wire for {$49000.00} on XX/XX/XXXX. My loan was transferred to another company ( Specialized loan servicing ) on XX/XX/XXXX, XXXX keep stating they do not have funds. Specialize loan servicing is refusing to communicate with XXXX ( the company they purchased my loan from ). They refuse to reach out to there servicing transfer dept. or cashiering department to have these funds applied to my loan. Specialize loan state I need to show them proof but they need to get it from XXXXthe money source, they received the money. I have been trying to get XXXX to send the funds to the new company for almost XXXX months now. I called the XXXX today, XX/XX/XXXX, now they are telling me they still have not wired the funds when multiple managers assure the funds had already been sent to new company. ( stated they wired your company the {$49000.00} that was received by them. Below is the bogus wire info from there rep. ref # XXXX confirmation # XXXX I need these funds posted to my loan. None of my funds need to be applied the inspection and XXXX fees, its not valid and you all and the previous company are investigating. The funds will bring my loan current plus payment for XXXX future months, use funds to cover my escrow shortage, then place remaining funds in unapplied.
In additional, XXXX has legal fees and inspection fees when I was on the XXXX then tried to get mod sent with updated dates. I was protected by the Cares Act, there is no reason my loan should have gone into foreclosure, I kept constant contact.
You all need to do your job and reach out to XXXX. You both have me playing the middle guy when yall need to communicate. WHERE IS THE {$49000.00}?!?
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| 01/13/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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My husband and I purchased our home in XX/XX/XXXX where the financing we were offered was a first mortgage at 80 % and a second mortgage at 20 % thru XXXX XXXX XXXX XXXX where those terms were set forth with an adjustable rate on both mortgages. The second mortgage we believe was assigned to a new servicer around XX/XX/XXXX however, we did not receive any new payment information and/or documentation related to a new servicer and our payments were never auto-deducted as previously setup. XXXX rolls around and we run into some financial difficulties where we applied for a mortgage modification thru our first mortgage servicer and believe somehow they wrapped that second mortgage into the modification thru XXXX XXXX XXXX but we did not and have not receive any documents related to that modification. We have made attempts to obtain a copy of all the documents related to the modification and both mortgages in general. Without hiring Counsel at this point we are trying to decipher how our first mortgage which had an original balance of {$86000.00} is now showing an outstanding principal balance of {$140000.00} and our second mortgage which had an original balance of {$21000.00} is now showing an outstanding principal balance of {$47000.00} and the amount listed on the Notice of Mortgage Foreclosure Sale is showing claimed amount due of {$61000.00}. The Sheriff 's Sale took place XX/XX/XXXX but we have now received a letter from Specialized Loan Servicing that the second mortgage has been assigned to XXXX XXXX XXXX as of XX/XX/XXXX. XXXX XXXX Management does not have a website and I believe this is another step SLS is taking to further prohibit us from obtaining documentation related to the mortgage as we seek resolution.
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| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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This is with SLS Mortgage Company.
In XXXX, I was sentenced to XXXX years in XXXX My husband ( primary mortgage holder ) XXXX me I deeded the house over to him in XXXX. He was suppose to refinance and take my name ( co-borrower ) of the mortgage. He never did. It is my understanding a loan modification happened in XXXX, yet I never signed a document. He got ill and passed away in XXXX. Mortgage payments were missed. He left the house to our XXXX sons and his mother XXXX XXXX was the executor of the estate. She was only the XXXX was XXXX mos. in XXXX, however, continued to contact and negotiate with SLS as if she had the authority to do so. I was not aware of any situation. I was released from XXXX XX/XX/XXXX. XX/XX/XXXX, she informed me that SLS stopped taking our mortgage payments but yet did not get me involve or tell me how bad the situation was. Around XXXX, she informed me and told me I needed to handle the situation with SLS. To do this day, SLS does not communicate with me or send paperwork the my address which is the property in question. I have filed many loan applications, and complied with their request to be told it was denied to paperwork. SLS has dealt with an individual who no authority to do so. This mortgage is under my name and social security, I have shown desire to keep the home as my income is more than enough to cover the monthly mortgage payment. SLS repeatedly has had the wrong information, repeatedly not contacted me, the person whose credit this affecting and as of XX/XX/XXXX, the sole owner of the home.
I feel SLS uses unethical practices and my XXXX of being XXXX and not being in communication with SLS at the fault of SLS has now put myself and my XXXX children has being homeless.
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| 12/13/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX, I signed a HELOC agreement for {$150000.00} from XXXX XXXX XXXX Loans. For two years, I made regular monthly payments in the amount of over {$1000.00}. Unfortunately, in XXXX, during the recession, our small business was hit hard. Between trying to make the first mortgage payments, keeping the business afloat, and providing for my family, I couldn't afford the payments to the second mortgage company. I didn't hear from them for 12 years while my house was upside down, and during the COVID crisis now, a company called Specialized Loan Servicing ( SLS ) sent me many intimidating phone calls and emails for an amount of {$200000.00}.
In XX/XX/XXXX, we were notified that a sale date had been set for our home for XX/XX/XXXX. We contacted many different organizations and entities to help us resolve the issue and stop the foreclosure. During one of these conversations, while also on the phone with XXXX, just one week before the house was to be sold, we were notified while on that call that the foreclosure proceedings had stopped. We immediately contacted XXXX to find an answer to why the proceedings had stopped and the status of our situation. Unfortunately, we never got an explanation or answer to the matter.
Now, almost a year later and after attempts to get a loan modification, which was not feasible due to the {$60000.00} down payment XXXX requested, and a loan refinancing interest rate three times higher than my current first mortgage interest rate, they issued an auction date at the county courthouse for XX/XX/XXXX. We did not receive the filing of the notice for sale until XX/XX/XXXX at XXXX, more than a week after the notice was filed by XXXX XXXX XXXX and Certified Mail by USPS XXXX XX/XX/XXXX.
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| 09/15/2021 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
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Our rental home is 45 days from going into foreclosure. Weve been battling a company called SLS. Llc ( specialized loan servicing ) for years, since XXXX. At the beginning they pretended to be a legitimate company ( after XXXX XXXX XXXXXXXX sold to them ), with a special program designed to modify our mortgage interest from variable X % percent we were paying to a more reasonable rate, ( in our case a fixed rate at X % ), which we agreed to, and signed papers ). The whole process was part of a scam to string along the homeowners, as long as possible, so as to be able to mount up tremendous charges to the underlying mortgage holder, that sls was supposed to be servicing the loan for. They did this by telling us the exact amount of the new payments and interest, and then they would send more paper work as if the payment wee were sending was never enough and we should refi again! Meanwhile we had the payments on auto pay so as not to. miss a payment. The result is that the our credit is damaged by the predatory lending of SLS, who BTW stopped accepting our $ XXXX/month payments and made us loo like we were delinquent. At first, we thought it was just us, but we went on line and found that this was part of a system wide scam as we read what other people had to say it was the exact same story as ours. Even though we have letters documenting these events ive come to believe theres nothing we can do to change the outcome and we are really getting tired of fighting these people. We have a savings account with the $ XXXX month payment which equals what SLS CLAIMS we are PAST DUE for sitting and waiting to be paid. These people need to be out of business and should be made to remove ALL derogatory reports on our credit.
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| 02/06/2020 |
Yes |
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- Trouble during payment process
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Web |
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I sent a check to pay my escrow shortage in full, it wasn't received. My bank is aware & will stop payment if it comes through. On XX/XX/XXXX I called & spoke with XXXX at Specialized Loan Services, my mortgage company. I paid my escrow shortage {$330.00}. I had been told previously my payment was still going up, from {$760.00} to {$790.00} even after paying the escrow shortage. My monthly bills kept showing {$820.00}, as if escrow was never paid. I called XXXX XXXX and was told escrow showed as paid, the system just wasn't updated but would be. The regular payment should be {$780.00}.?? I paid what I did last time. XXXX bill arrived, same problem.. XXXX bill arrived and I called on XX/XX/XXXX. I spoke with XXXX. She was very nice & as confused as I was. Escrow HAS been paid!! She transferred me to the escrow dept & I spoke with XXXX.This is when she told me that when they took over my loan in XXXX there was a {$28.00} escrow shortage! it had gone up to over {$50.00} ... I GOT VERY UPSET!! this is the first I'm hearing of it.. From almost 3 years ago!!?? I pay my escrow shortages in full every year!! What the XXXX happened?? I said I was not going to pay for something that happened years ago & I was never informed about.. She said I would get a letter of explanation.. I HAVE RECEIVED NO LETTER ... on my mortgage statements..
XX/XX/XXXX uncollected escrow {$28.00} XX/XX/XXXX uncollected escrow {$56.00} XX/XX/XXXX uncollected escrow {$50.00} XX/XX/XXXX uncollected escrow {$45.00} XX/XX/XXXX uncollected escrow {$45.00} XX/XX/XXXX uncollected escrow {$39.00} I want an explanation why I'm paying for escrow from XXXX How did it go from {$28.00} to {$56.00}??? and what exactly is my real house payment suppose to be??
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| 07/21/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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|
Web |
Older American |
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Due to underemployment and XXXX XXXX XXXX and XXXX, my part-time work earnings could no longer pay my mortgage as of XX/XX/XXXX. I am seven months post-XXXX hearing and the judge on my case can not make a decision. I never dreamed I would be waiting this long for back pay owed me under XXXX after working full-time over 43 years of my life. I started collecting Social Security on XX/XX/XXXX which is helpful added to my part-time salary. SLS is the debt collector for XXXX who holds my mortgage. I applied and they denied me mortgage assistance this spring. I spoke with XXXX XXXX and participated in a lengthy financial counseling session with XXXX XXXX XXXX as advised. I also applied online and traveled to HUD on XXXX XXXX for a Home Keeper grant. While visiting my only surviving relative, SLS mailed threatening paperwork for a Trial Period Plan demanding payment of {$1100.00} byXX/XX/XXXX or my home would proceed to foreclosure. I found it odd that XXXX XXXX would be a deadline date in this country, but I called SLS that day after arriving home and no one answered or returned my call. When I spoke with XXXX, the newly assigned SLS Relationship Mgr. days later, she was abusive, threatening to assign a sale date to my home if I did n't cooperate. She said, and I quote : " You 're not taking this seriously. '' I was crying and in XXXX XXXX. I explained that I had a HUD meeting for a grant to cure my mortgage loan coming up on XXXX XXXX and she said government programs take a very long time, I 've seen many denied and just remember, get the money in by XXXX XXXX or your home is for sale. I spoke with XXXX XXXX and they told me to report XXXX. She is NOT the Sheriff and is NOT in a position to threaten to sell my home.
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| 10/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of 2022 I requested removal of PMI from my mortgage based on XXXX XXXX for substantial improvements made to my home. XXXX, who was the sub-servicer that handled the servicing of my loan on behalf of XXXX approved the removal of PMI based on a reappraisal performed on XX/XX/2022. In early XXXX I received written confirmation that my home has appraised for {$370000.00} or 78 % XXXX at the time of appraisal. I received written confirmation from Cenlar dated XX/XX/2022 that : " We are writing to inform you that you have met the requirements established for the removal of Private Mortgage Insurance ( PMI ) coverage. This insurance has been terminated and no further premiums, payments or other fees for PMI are due. Your monthly mortgage payment amount will be adjusted effective with the XXXX, XXXX payment. '' On or about XX/XX/2022, I received a separate notice from XXXX that my loan was being transferred to Specialized Loan Servicing as the new sub-servicer of my mortgage account.
I have sine received a mortgage statement from Specialized Loan Servicing with a due date of XX/XX/2022 and the original payment amount of {$1600.00} is shown as due. This is not reflecting the amount of reduced escrow of {$72.00} which is no longer due since PMI has now been cancelled.
I have called and spoken to no less than 4 representatives between XX/XX/2022 and XX/XX/2022. I was told to send the letter from XXXX indicating PMI was cancelled effective with my XX/XX/2022 payment via email to XXXX, which I did on XX/XX/2022. I also emailed a " Notice of Error '' to the same email address. Neither email has caused SLS to resolve the issue and now the incorrect payment amount is past due and I can not get the issue resolved.
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| 08/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
|
|
CFPB Case # XXXX-XXXX was resolved with Specialized Loan Servicing stating in part : " Our records reflect that the account was reported as delinquent after the account was approved for the above-referenced loan modification trial period plan. A manual update was submitted to the credit reporting agencies on XX/XX/XXXX, indicating the account is participating in a forbearance plan from XX/XX/XXXX through XX/XX/XXXX. This update will be received by the credit agencies within 72 hours ; however, it may take additional time for them to update their records and for this to appear in official reporting. Please use this letter as verification of this correction. We regret any inconvenience this may have caused. '' On XX/XX/XXXX I was denied a mortgage due to my credit reports still showing an erroneous 120 day delinquency reported for XXXX of XXXX by SLS. On XX/XX/XXXX I called SLS and was told by XXXX ( teller ID XXXX ) that she would submit a ticket to have the delinquency removed. On XX/XX/XXXX I was contacted by the escalations department and told that the ticket had been denied, I was still considered 120 days delinquent. I asked them to read the XX/XX/XXXX letter which she did while I was on the phone. She promised to put in another ticket and reference the letter.
We are now at 10 months and counting where I am being denied credit due to this erroneous credit reporting by Specialized Loan Servicing. At no point was I delinquent on my loan, the 90 day forebearance was pre-approved, I entered and completed the trial period of 3 months and my loan was modified. It is clear that SLS struggled and continues to struggle with loan modifications due to COVID. This system glitch has now impacted two loans for me.
|
| 05/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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Web |
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I had a conventional home mortgage through XXXX financial which was opened in XXXX of XXXX. When XXXX XXXX went out of business my mortgage was sold off several times until it landed with Specialized Loan Servicing, based out of XXXX XXXX, CO. This buyout occurred approximately XXXX, XXXX. At that time, my mortgage balance was at {$72000.00} and my monthly payments were at {$560.00}. While attempting to work with SLS, I had submitted for a XXXX hardship re certification of my mortgage. The solution from SLS was to then increase my mortgage payment buy almost {$300.00} taking monthly payment up to {$850.00}. I decided to vacate the property in XXXX of XXXX and notified SLS accordingly. I have attempted to do a short sale on at least XXXX seperate occasions as well as a deed in lieu twice. I have hired XXXX separate realtors over the past four years and each realtor ultimately resigned, stating that SLS refuses to cooperate in any way with the sale of this property. Four years later, I still have this property attached to my name which is destroying my creditworthiness. SLS is reporting several inaccuracies to all three major bureaus including : incorrect balance, incorrect monthly payment, and incorrect origination date. They refuse to short sale, deed in lieu, and even foreclose. I have disputed the inaccurate information being reported by SLS, to all XXXX credit bureaus, but to no avail. The home has been appraised, both by a private company and by SLS. XXXX appraisal came in around {$35000.00} for the property as it stands due to economic collapse in that area. Given the assessed value of the property, SLS continues to increase the amount owed every month to a now staggering {$66000.00} in late fees alone.
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| 09/23/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
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|
Incorrect information has been reported to the credit reporting bureaus and it is damaging my credit ratings. Moreover, the incorrect information is over 12 years old.
Specialized Loan Servicing, LLC ( " SLS '' ) is a third party residential mortgage services provider. SLS serviced a mortgage I held on a house owned in XXXX, WA : A house I sold in XX/XX/2007. Sale of the house resulted in the full payoff of the loan SLS was servicing. This loan was paid off, in its entirety, in XX/XX/2007. Thus, there was no loan, no loan obligation, and no payment obligation after XX/XX/2007.
In XX/XX/2007, one month after the loan was paid off, SLS reported a " late payment '' to the credit reporting bureaus. There were never any late payments -- I had never been late on any payment on the mortgage. This is troubling because SLS reported a late payment AFTER the loan had been paid off. Then, SLS reported the loan as 60 days late. This is a very damaging item on my creditor report : A report that has no other similar late payments.
12 years have passed. Setting aside the factual inaccuracy of the alleged pate payment, SLS has refused to notify the credit reporting bureaus to remove this from my credit reports. This failure is despite my repeated attempts to notify them of this problem and multiple requests for their assistance to correct this error.
SLS is taking affirmative and active steps to maintain the late payment on my credit report. It is very strange behavior, to be sure, but something I hope your organization can help me correct.
NOTE : No money is owed -- there were never any late payments -- I complied with all terms and conditions of the mortgage. The loan was paid off in its entirety in XX/XX/2007.
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| 06/03/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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|
Web |
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Home equity loan service company SLS took over from another home equity loan service company XXXX in XXXX. Since SLS has begun servicing nothing has been correct on my account since, including payments made. Below is a description of the problem.
In good faith I have attempted to get resolution with you, ( SLS ), regarding errors to my account to no avail. My account has always been in good standing with you, XXXX I provided proof of all payments for 2015 ) since you took over servicing from XXXX, however my current monthly statement does not reflect so. Each month, proactively, I have called SLS speaking with a number of individuals in executive services and have received acknowledgement my account is n't correct in some way or other and from several individuals been told that you had a number of errors from XXXX accounts that came to you from XXXX including mine. I was also told by XXXX that my monthly payment is n't enough to payoff the entire loan balance under the terms of the modification I completed with XXXX last year and someone needed to complete an audit.
From XXXX last month, a review of my account is warranted, monthly payments were n't applied properly and that I would receive a call back from someone within 5 days after a review. Nothing by SLS to audit or correct my account has been completed.
Therefore, since you have been negligent in completing a through review of my account and correcting errors, including payments, I am filing a complaint against SLS with the Consumer Financial Protection Bureau an affiliate of the XXXX Treasury that oversees improprieties against consumers. I also have reason to believe that due to my account errors with you my credit rating has been denigrated.
|
| 02/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/XXXX mortgage sold to Specialized Loan Servicing XX/XX/XXXX mailed payment {$1900.00} for due date XX/XX/XXXX XX/XX/XXXX coupon arrived stated {$0.00} due date XX/XX/XXXX XX/XX/XXXX mailed payment {$1900.00} for due date XX/XX/XXXX XX/XX/XXXX mailed payment {$1900.00} for due date XX/XX/XXXX XX/XX/XXXX mailed payment {$1900.00} for due date XX/XX/XXXX XX/XX/XXXX mailed payment {$1900.00} for due date XX/XX/XXXX.
XX/XX/XXXX started getting harrassing phone calls for missing XX/XX/XXXX Payment.
XX/XX/XXXX spoke to XXXX, he saw i was up to date on payments, saw payments went into Escrow account, which i did not have set up, but that is why i was showing no payment and getting late fees. opened tickets resolved XX/XX/XXXX.
XXXX realized no coupon arrived called XXXX, saw same problem money in Escrow account, but i was up to date with payments. opened another ticket.my account was flagged as being delinquent and my credit score taking bad hits. another late charge XX/XX/XXXX asked for Supv as 3 times before never called back. XXXX called saw agent errors their part need to research. She saw a lot of documentation and needed to read would call back on XX/XX/XXXX XX/XX/XXXX no call back from XXXX, i called and still no call backs No coupon received to this date for payment due XX/XX/XXXX and was " mailed '' on XX/XX/XXXX. They are a Debt Collector and delibertly trying to get my account to default and blame me when they messed up the account from day 1 but telling the system to put my payments into escrow and not towards my payments. They are totally trying to destroy my credit and charge extra fees just to make a profit. They do not care to fix the problem they started but want to take over your home.
|
| 05/25/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I had an open account with SLS that required a balloon payment. I contacted the lender to request options for putting that balance on repayment. They told me there were no options. My husband, XXXX, passed away XXXX years ago. I am a XXXX who lives alone on a fixed income. I hoped that the lender would be able to work with me to find a repayment arrangement that would work for both of us, however, they were not willing to provide any options.
I then went to my local bank to apply for a loan to pay the balloon payment. That loan was approved and disbursed on XXXX XXXX, 2016 with payment sent directly to Specialized Loan Servicing LLC from my local bank ( copy of check is attached ).
SLS did not process my check until XXXX XXXX, which was two days after the date of the payoff they quoted ( copy of payoff letter attached ). I then received a statement dated XXXX/XXXX/16 requesting a payment due of {$120.00}. I contacted SLS and they insisted I owed the {$120.00}. You will see by the statement attached the balance reflected as of XX/XX/2016 is - {$47.00}. I do n't understand how I could possibly owe them {$120.00} when I have a credit balance. The representative insisted I needed to make the payment.
Today I am mailing them a check for XXXX days worth of interest from XX/XX/XXXX ( date of payoff quote ) to XX/XX/XXXX, which should clear my account in full. Although I truly do n't believe that it took 23 days for the check to be delivered via US Postal service from XXXX, XXXX to XXXX XXXX, XXXX. Had they processed my check timely, they would have had the payoff significantly prior to XXXX XXXX.
It appears from my experience, SLS is not in the business to service their customers, but rather to bully them.
|
| 04/20/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/2019 my wife XXXX XXXX was advised that XXXX XXXX was selling her loan to Specialized Loan Servicing LLC. Our first payment to them was made at the end of XX/XX/2019 for XX/XX/2019 payment. ( We are 1 month ahead in payments ). Federal Rules state they were to apply funds to my account upon receipt, but this company did not, instead they took XXXX XXXX monthly mortgage payment and put it in a " Unapplied Funds Undefined '' account and when XX/XX/2019 arrived they finally posted the mortgage payment to the account.
THE PROBLEM WITH NOT APPLYING THE PAYMENT UPON RECEIPT MEANS THEY MADE MORE MONEY IN INTEREST THAN THEY SHOULD HAVE HAD THEY APPLIED THE MORTGAGE PAYMENT AT THE TIME OF RECEIPT.
THE FOLLOWING IS MERELY AN EXAMPLE : Loan Bal : XXXX Principal Payment : XXXX Interest Varies-goes down each month- {$230.00} So I make a monthly Mortgage payment on the XXXX Bal on XXXX, XXXX, XXXX of {$250.00} and that drops the principal down to XXXX and interest is accrued until the next mortgage payment ... XXXXBUT WAIT, I HAVE ALREADY PAID XX/XX/2019 MORTGAGE PAYMENT, The company just has not applied the payment as they should have. So instead of earning interest on the XXXX they should be earning interest on {$69000.00} and when they get the next check in XXXX for XX/XX/2019, if the company applied the payment to my account they would be earning interest on {$69000.00} for the month of XX/XX/2019 and not {$69000.00}.
By NOT APPLYING my MORTGAGE PAYMENT when received this company has EARNED INTEREST IT IS NOT ENTITLED TOO.
I have calculated an ESTIMATED {$21.00} in excess interest, it could be more, earned by this company because they did not apply my mortgage payment to my loan when received.
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| 03/29/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
Servicemember |
|
My Home loan was originally serviced by XXXX XXXX XXXX in XXXX. My original loan was XXXX. XXXX packaged the loan with a HELOC for XXXX and all payments were through them directly. In XXXX I refinanced my property with XXXX and was told there were no additional obligations. Later in XXXX, I began to receive calls from SLS for payment and threating against my property. I have attempted to settle this matter directly by phone and agreed to send them a check in the amount of XXXX. I was told by one of there representatives that loan was to pay against a check that was sent to me for home equity. I have never requested or received any money. In addition, I found out the part of my land was no longer mine. I have attempted a lawyer but this company is still contacting me and has even attempted a foreclosure.
1.Specialized Loan Servicing is attempting to collect on a loan without showing proof of ownership for the loan.
2. SLS is responsible for selling a loan whereas the description of the property does not match the loan documents.
3. XXXX failed to pay my property taxes from escrow. SLS now represents this company and has caused me to lose part of my property in a tax sale due to failure to pay property taxes on property they financed me.
4.SLS has costed me XXXX in loss of property and income.
5. SLS did not send out regular payment schedule and waited years later to quote me different balance amounts inconsistently.
6. SLS did not send me statement for years and now are attempting to collect which has exceeded the Statue of Limitations. The original loan is XX/XX/XXXX.
7. SLS has attempted to foreclose on the remaining property described in my loan that is being serviced by XXXX XXXX loan XXXX.
|
| 01/08/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Hello, Back in XXXX we began the process to modify our 2nd mortgage. We had a balloon payment that was coming due in XXXX and unfortunately we were unable to refinance due to diminished property value. When we began the process we were ASSURED and then REASSURED this would NOT affect our credit and only then did we proceed with a modification. We pride ourselves in our good credit and have never missed nor been late on payment.
The modification was eventually approved. Yesterday ( XXXX ) while being provided with the details of our new loan, I was told this would affect our credit severely. Even though the first payment was not due until XXXX this would be considered 90 days delinquent and reported as such. I offered to make the first XXXX payments in advance ; again I was told there was nothing they could do. The representatives acknowledged multiple times that the account was current and that her system reflects a perfect payment history yet there was nothing she could do. She indicated that SLS has 'most likely ' already reported to the bureaus. I 'm writing to request regulatory assistance. As I understand. FCRA Section 623 ( a ) ( 1 ) ( A ), A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Reasonable cause inaccurate '' meaning having specific knowledge, other than solely allegations ( ie documented payment history ) by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of the information. Based on this, SLS is in direct violation of FCRA and needs to be held accountable for this fraudulent and unfair practice.
|
| 05/11/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Starting in XX/XX/XXXX My ex-husband was court ordered to pay all expenses associated with the house. This did not happen and the mortgage co and its legal reps harassed, stalked and threatened legal action if i did pay a loan I did not own. In XXXX XXXX XXXX ex husband was awarded the house and I in his Attorney 'S office signed the house over. He was too get it refinanced and out of my name and ownership/loan contracts. Due to extreme intimate partner violence as stated in PA 21-78 these mortgage reps and banks colluded with my ex husband to corrupt my finances, damage my credit and economic abilities as a protected person ( female, mental and physical XXXX and XXXX ) and have harmed me to the point of permeanant XXXX.
Starting in XX/XX/XXXX I received notice of foreclosures and the litigation process, I could in no way avoid. My ex Never communicated with the bank, attorney 's or mortgage company to settle his affairs. Liens have been placed on the home and he filed fraudulently for bankruptcy leaving me holding the debt that I am legally supposed to be held harmless from and violates basic professional conduct but also violates CGS46b-1. I also frequently communicated with the bank/mortgage companies and they were aware of the financial XXXX.
I then was served XX/XX/XXXX with the lawsuit and those other people who gave him services he never paid.
I should not be involved in any of this mess. It is costing me my sanity, health, financial duress to the point of becoming indigent. I have rights, especially as a XXXX person. Attorney 's are empowering this abuse and taking advantage of a battered woman 's financial exploitation and multiplying it. It is unethical and I feel this is a hate crime.
|
| 10/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Foreclosure
|
|
Web |
Servicemember |
|
I applied for mortgage assistance with Specialized Loan Servicing ( SLS ) in XXXX, XXXX, and XX/XX/XXXX. I was instructed by SLS representative to apply for a short sale as that was my only assistance option available. I was instructed to apply each month until I obtained a purchase offer on my home to be evaluated and approved. I followed instructions as directed. I submitted an assistance application in XXXX, which was approved by SLS. I was told I would have the necessary time of 90 days to obtain a ratified purchase order. I was also instructed to continue to apply to make sure my status of short sale approval with SLS continued to be active. I did just that submitting two additional applications in XXXX and in XX/XX/XXXX. SLS states they received my application in XXXX ; however, they ignored the application and stated they did not receive the XX/XX/XXXX application.
On XX/XX/XXXX, SLS wrongfully closed my short sale application and immediately placed a sale date on my file. I followed the instructions and directions of the SLS representative and now I am being penalized and being forced into a foreclosure sale.
My understanding is that my file would continue to stay open for 90 days as I attempted to get a contract on my home. I sent a new application for a short sale on XXXX which was ignored and an additional application on XX/XX/XXXX to make sure the application stayed open. On XXXX I was able to ratify a purchase contract to have my home purchased. This information was sent to SLS with the required information needed to complete short sale approval and this was denied!
SLS is wrongfully forcing me into a foreclosure sale, denying me the right to sell my home and avoid a foreclosure.
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| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We have paid down our mortgage to below 78 % of the original value of the home, yet the mortgage company requires a new valuation on our home, that costs hundreds of dollars, in order to remove our PMI. It is my understanding that a home valuation is not required if our principal balance falls below 78 % of the original home valuation, which it has recently. The mortgage company told us it is not possible to remove the PMI at any principal balance without a home valuation that costs hundreds of dollars. The mortgage company quoted us $ XXXX {$800.00} for cost of the home valuation. We waited many months to have the PMI removed after the 80 % threshold because we did not want to have to pay for the valuation cost and were under the impression the PMI would automatically be cancelled when the loan balance fell below 78 % of the original home value.
Our home was originally valued at {$160000.00} upon loan creation in XXXX. The original mortgage balance was {$150000.00}. Our current principal balance today ( XX/XX/XXXX ) is {$120000.00}. If the home was appraised ( of course with the rising housing market ), we would receive an appraisal well over what the home was originally valued for in XXXX.
All we want is to be treated fairly. I do not feel like requiring a costly home valuation in today 's market, after having our mortgage for 8 years and paying down our LTV ratio to below 78 %, is fair to us. Please help us with this unfair and deceptive practice. If we had known the same requirements would be in place when we were at 80 % LTV to 78 % LTV we would have gone through this process many months ago.
I have attached the company 's recent response to our request to remove PMI dated XX/XX/XXXX.
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| 04/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My home was flooded in XX/XX/2016. Flood insurance payments were made for repairs and were endorsed over to the mortgage company to disperse for repairs on the home. The mortgage company turned over management of funds to insurance claim check.com and they continue to delay and stall the process of repayment to me to repay Repair the home. To this date they have yet to disperse any funds to me other than what I have already paid for and will not release funds based on prior agreement of turning in receipts and contractors bids in a timely basis. They continue to change guidelines on release of funds to me which are much stricter than they would in the case of releasing funds to a general contractor there by placing unreasonable burden on me. Each time I attempt to resolve repayment of receipts or contracts I get a different story and continued delays. They also require additional inspections that they would not require with a general contractor. These guidelines or not laid out on their website process section and have not been made known to me until the process is again shut down. In addition they continue to slow walk disbursement of funds even though they have verified all checks were to be overnighted they use instead snail mail. It is my believe at this point that there is intentional slow walking of disbursement of funds to cause further duress on me and my family to repair damaged home. The most recent action of sending reimbursement check for paid receipts has again been mailed through the Postal Service rather than overnight even though I had clarified with two supervisors that all checks would be sent overnight due to the financial stress that their guidelines had placed on my family.
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| 09/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Our mortgage is currently with Specialized Loan Servicing ( SLS ). When COVID forbearance options became available, we requested a forbearance on our mortgage, but quickly realized we didn't need those benefits and requested to have the forbearance removed. They removed the forbearance promptly and all seemed well. This occurred XXXX 2020.
Some time around XXXX, our account began a review for mortgage assistance, although that was never requested by me or my husband. I spoke with a representative on the phone who confirmed this review started with no specific request from the account holders. This mortgage assistance review caused a slew of issues. Our normal monthly payments and escrow only payments were disrupted and were not applied appropriately without having to contact the company by phone ( which is very difficult to do ) to get the account situated.
The main reason for my complaint today is the valuation report that occurred as a result of the mortgage assistance review/request. We were charged an {$85.00} fee for this valuation report that, again, we never requested. I spoke on the phone with SLS requesting for the fee to be waived two different times and sent a written letter requesting the same. We received a letter from the company saying they received the request and were reviewing it around the beginning of XXXX and have not received a response.
We never requested mortgage assistance. We were paying our mortgage each month and was never late or behind. We never requested a valuation report that we were charged for. I really wish we could switch mortgage companies, but all I am requesting today is reimbursement of the {$85.00} fee for the valuation report we never requested.
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| 01/01/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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We have suffered greatly as the result of Covid. Our business, which involves catering to the needs of Corporate gatherings, has gone from being very profitable before Covid to utter failure due to the lack of Corporate gatherings, conventions and so forth. We have contacted our Mortgage Servicer more than 8 times in the past 3 months. The Mortgage servicer is SLS. SLS has promised on several occasions to have one of their Mortgage Assistance Specialists reach out to us to help us understand the program and to help us work through the documentation. The have broken every promise and have left us in a very dire circumstance. It almost appears that they are purposefully ignoring our pleas both over the phone and by electronic communication.
We have kept every communication and documented every phone call. We have a complete file documenting their failure to assist in any way. Our loan number is XXXX. Our home address is XXXX XXXX XXXX XXXX in XXXX Utah. We would love to attach communications with SLS since XX/XX/2021. We have been promised that one of their specialists would work with us directly. After more than 8 good faith attempts on our part SLS has failed to even put forth the smallest effort to communicate with us, let alone try to help us.
We can be reached at ( XXXX ) XXXX. My name is XXXX XXXX ... my wife is XXXX XXXX. Please help us... we are scared to death that SLS has motives to foreclose on our home which is valued at {$690000.00} and has only a {$370000.00} mortgage with no other liens or encumbrances of any kind.
Please forward an e-mail address to which we can send very compelling and sizeable documentation that SLS is not acting in good faith.
Thanks!
XXXX and XXXX XXXX
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| 04/23/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
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|
Web |
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I have been attempting to close my HELOC since XXXX. I have taken every step in closing my account, paid the closing costs, but the mortgage company has not closed my account and I now trying to charge me for homeowners insurance for a loan that should have been closed in XXXX. I requested to close and freeze my HELOC per their instructions and the account was frozen XX/XX/2021. I requested a payoff statement on XX/XX/2021 and was told to pay online, since the amount was under {$1000.00} this was ok and did not need to be certified. I paid the payoff on XX/XX/2021 and waited. Since the payoff, I received letters that I needed an insurance policy on the house and if I didn't send them a copy of my insurance they would purchase a policy. I called the mortgage company and explain I closed my account and paid the payoff. They specifically told me not to worry about it and the account would be closed and I wouldn't need to do anything. 3 weeks later I receive a notice with the insurance policy they purchased for my home against my will. I have called every day for the past 2 weeks asking if they can please remove the insurance policy and close my account that I have been trying to close since XXXX. I keep getting the same story that they're working on it, and escalating it and they keep pushing the date to which it will be closed by. First it was XX/XX/XXXX, then XX/XX/XXXX, then XX/XX/XXXX, and this last time they mentioned XX/XX/XXXX. They are keeping my account open against my will. I have frozen the account XX/XX/2021, paid the payoff request XX/XX/2021, and requested many many times to close it. They are keeping it open and charging insurance on my account and I believe this to be fraudulent.
|
| 05/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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I refinanced my home on XX/XX/2020. The estimated refund of the escrow account for this payoff of the mortgage was {$1800.00}. I carried this mortgage for five years and all payments were made via ACH and on time. I called the mortgage service company ( Specialized Loan Servicing LLC ( SLS ) on or about XX/XX/20 asking for the status of this refund of the escrow balance. I was told, no the refund could not be made to me by ACH, all such refunds go by check. My check should go out by XX/XX/XXXX or surelyXX/XX/20, at the latest. I called SLS on XX/XX/20 to complain I still had yet to receive this refund. I was told a check was scheduled to go to me XX/XX/20. Why such a delay of over three weeks? If and when I get this mailed payment, my local bank, XXXX, will impose it's own hold on these funds for additional days as this payment clears the bank system. It will be close to 30 days before I see these funds which were " good cash '' on closing, XX/XX/20.
SLS sent me a letter dated XX/XX/20 with a copy attached notifying me their lien on my property for " released or satisfaction of mortgage '' and that public filing was dated XX/XX/20. Since when do court filings now beat check payments by mail no less?
Ten days later I still don't have the refund of the {$1800.00} escrow balance.
Obviously, we all know the value of money and who holds the cash. SLS 's inordinate and criminal holding of these funds should be investigated as an abuse of consumer rights. If I was to be late in a mortgage payment their rules allow they charge consumers a minimum " late '' fee of $ XXXX {$35.00}. Is there no such late fee when the likes of SLS holds my escrow funds for 30 days after the close of a mortgage loan?
|
| 09/11/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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|
Web |
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Specialized Loan Servicing acting as the Servicer has failed to meet all of its requirements under HBOR and is attempting to illegally foreclose on my personal home by selling it at auction on XXXX XXXX, 2015. The direct violation of HBOR law is based on Specializing Loan Servicing improperly and unfairly reviewing my loan modification request for relief. i have submitted a complete loan modification direct via fax and have been forced to resubmit the same package several times. in addition, Specializing Loan Servcier has repeatedly denied me help several times and i never get a single person to answer my questions honestly or directly. They always have XXXX of people pass of my file amongst each other just to create motion and delays. i intend to keep my home and i meet all eligibility criteria. They have never offered any help or relief and continue to threaten to take my home. Specializing Mortgage illegally commenced and is conducting a foreclosure while reviewing or without attempting to find workout relief options for myself. they have mishandled my documents and file several times and failed to properly communicate with me throughout the process. they simply wish to foreclose and kick me out on the streets. they have clearly violated HBOR specifically under the dual tracking clause. Specializing Loan Servicing instructed and allowed foreclosure trustee named XXXX to illegally start foreclosure on my property. The Specializing Loan Servicer and know your options website gave the result that i am eligible for a loan modification with a lower payment to save my property. so there is no reason why Specialized Loan Servicer should have denied my request or started foreclosure on my home.
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| 09/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received an esxrow analysis that included a sewer bill that was paid already. This resulted in my monthly payment increasing by approx XXXX more a month starting in XXXX When i called in to addess the issue in end of XXXX early XXXX they gave me instructions in how to remedy the issue. Pursuant to their request i sent a copy of the bill and receipt from XXXX XXXX County aknowledging paynent had been made to 4 different contact points ( 2 fax and 2 emails ). In XXXX i followed up to see if it had been addressed and their response was no not yet and that they would send an inquiry to the tax team. On XX/XX/XXXX i called in again and was advised they refused to aknowledge the receipts and even though they have not paid the sewer bill invoice yet that i needed to file a dispute or just pay the new mortgage payment. At that point i advised that until they acknowledge my prior efforts to remedy the issue i would not be making payment i called back today and their escalation team took the call and advised they would remove the sewer bill and re run the escrow analysis which would take up to 10 days and result in the payment being late by 4 days at a minimum.
The treatment i received up the last contact was that of a common criminal when i never missed a mortgage payment. And after coutless hours ( at least 6 ) spent trying to be a responsible borrower i have yet to get this matter addressed. I have begged as politely as possible for them to please assist me when months later my efforts have fallen on deaf ears. I have mortgage default experience from a management level and understand the process. To think i overlooked anything is preposterous.
I beg you for assistance as it all i have left
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| 08/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
Specialized Loan Servicing ( SLS ) services my mortgage which is owned by XXXX. I had a temporary interruption of my income ( lost my job ) in XX/XX/2018 which rendered me unable to make my mortgage payment in XX/XX/2018 to SLS. On XX/XX/2018 I submitted a request for mortgage relief ( RMA ) to SLS, requesting that the missed payments be added to my loan principal and that my account to be re-aged in anticipation of regaining the lost income ( which I have now ). Subsequently, I received from SLS a notice of default and their intention to foreclose. SLS requested additional documentation, beyond that which was submitted with the original application, from me which I submitted per their instructions on XX/XX/2018 and XX/XX/2018. On XX/XX/2018 I received a notice from SLS admitting that they had not evaluated my application claiming they did not receive the documentation I provided. On XX/XX/2018 I requested escalation and reconsideration of my application from the Customer Care Manager ( XXXX XXXX ) ; to date I have received no response. On XX/XX/2018 I requested escalation and reconsideration of my application from the Vice President Customer Experience and Executive Services ( XXXX XXXX ) ; to date I have received no response. Finally, On XX/XX/2018 I requested escalation and reconsideration of my application from the Chief Operating Officer ( XXXX XXXX ) ; to date I have received no response. I assume that they are still in process of foreclosing on my property. We would like to stay in our house and have been attempting to negotiate with SLS in good faith in order to resolve our situation, but they have not responded in kind.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX
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| 03/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I was informed by XXXX XXXX XXXX XXXX that my mortgage was being transferred To XXXX XXXX XXXX In XXXX, Colorado. In the letter I was told that SLS would be contacting me about my new account number and other account information. On XX/XX/XXXX, after not hearing from them, I called their customer service line and spoke with a representative. She assured me by the end of the week I would receive that information and she gave me my account number for payment purposes. On Wednesday XX/XX/XXXX, after not hearing from them, I called again and was told by a customer service representative to sign up online on their website to obtain this information easier. Later that night, I filled out all the information but when I out in the last 4 of my social and the account number they provided me I was told it was invalid. On Friday XX/XX/XXXX, when my mortgage was due, I called their automated line, entered the last 4 of my social and the account number they provided me and was once again told it was invalid, I called and a customer service representative told me I could pay over the phone with a debit card or a check with a routing number. I refused telling her if their system said my account number was invalid where would my payment go., So here I sit, willing to pay my mortgage to somebody, but not being allowed to by a company you have had several thousand complaints filed against but still allowed to do business like this. Thanks to that, several thousand honest, hard working people are having their credit destroyed, their houses foreclosed on and being out through undue stress. Shen will the government hold this company accountable for their unsavory and illegal business practices?
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| 04/19/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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I have contacted the Georgia Attorney General and they have contacted SLS regarding my account. XXXX sold my loan to SLS and I am paid until XXXX XXXX . SLS does not acknowledge this and continues to mark my account past due, 71 days. XXXX has provided the information 3x per my request and still no change in my account status or SLS acknowledgement. The Georgia Attorney As of XXXX there is no change from XXXX XXXX . An SLS r epresentative called the week of XXXX and informed me that SLS is aware that I am paid until XXXX , but when I calle d SLS on XXXX , there was no change to my account. I requested an updated statement based on this new information. I still have not received the revised mortgage statement confirming I am paid until XXXX . SLS continues to send information to the wrong address. My correct address, which I have sent to SLS via official USPS n otification, is : XXXX XXXX XXXX XXXX XXXX XXXX , GA XXXX Contact dates and times. All calls are recorded : XXXX XXXX XXXX ID # XXXX Received RESPA notice on XXXX whic h SLS has already violated XXXX XXXX ID # XXXX ID # XXXX XXXX Executive Ser vices says they do not have information that I am paid u ntil X/XX XXXX W as told my rep that there were hundred of lo ans sold to SLS that SLS has not processed correctly and for which they have no information XXXX XXXX no ID # Requested welcome letter and payment notice and received information on the Automatic Payment Program XXXX Requested XXXX send another payment history to SLS XXXX XXXX automated calls daily XXXX XXXX Account # XXXX Georgia Attorney General File # XXXX
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| 03/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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the company name, XXXX, specialized loan XXXX XXXX seems to be doing unethical conduct of business. for my case, I am in the process of refinancing, and needed to get the payoff quote but this company made '' intentional " mistake to make me stay in the company, colleting lots of interest money from mortgage payment. Since the rate I got was 8.6 % so needed to get refinanced. this sls company paid unnecessary property tax from my escrow account, XXXX. the property tax already paid on XXXX, XXXX by doing this way, caused my escrow account to be " negative '' so the payoff quote I needed to refinance can't be done correctly.
I had to extend the rate lock 3 times at my cost and requested the company to correct the intentional mistake asap. talked numerous associates, including 3 way calling with loan officer from refi. hours and hours of explaining and talking and of course waiting and holding hours, what a waste, each associates from customer service, escrow dept. tax dept. seemed " not care '' about the correcting the negative escrow amount purely caused by the company, rather they said that I need to proceed including the negative escrow in payoff, the negative escrow is {$4000.00} almost. why I should include the negative escrow amount in my payoff quote???? It is almost impossible for them to correct it. tossing me to different dept. different associates, seems foolish people who don't know what they are doing or try to escape from the issue by transferring me here and there, everyday, every time.!! It seems to me that they are all liars!!!
don't recommend this company, specialized loan services, XXXX XXXX XXXX XXXX, to anyone, nobody should be using this company, full of bandits!
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| 04/05/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
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I have been a victim of fraud since XXXX and it has been well documented in the court. On XXXX my lawyer at that time informed XXXX XXXX of the fraud and that I will make the last payment until they clarify how they were able to buy two houses in my name and then sale one overnight and give me a new loan of my own house that I have requested 9 months ago. They never answer this and they sold the loan to XXXX XXXX with all the garbage loans bought by XXXX. Then on XXXX XXXX and XXXX XXXX XXXX left the case in case in the court, The case was closed by the court in XXXX and I thought everything was finalized.
Then, in XXXX this company SLS loan servicing came with many wrong tactics claiming the loan belongs to them, they claimed foreclosure in my community and it was not true. They have canceled my homeowner insurance and placed their own. However, I continued paying my own homeowner 's insurance and flood insurance and my property taxes which they also have tried to remove me from it and they want to pay it.
The harrasment has been enormous SLS come and place a paper/note on my door since XXXX take picture and remove the papers to avoid the home owner to find a lawyer and save the property form foreclosure. IT is not right. Fortunately, my case has been with lawyers but I want to know how many people has lost their house with this tactics? they call my phone as well. Now, They are charging enormous interest and charges without reason. Where was this SLS previously? so now they come at any year, buy a loan for a XXXX and make money like this? I need to save my house from these thieves called SLS please help me to find the answer because my lawyer does not know what to do next Thank you
|
| 09/14/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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My mortgage loan was transferred to Specialized Loan Servicing in XXXX, 2015. I had an auto payment set up with the previous company that SLS took over. I wanted to switch checking accounts for payment and initially contacted SLS in XX/XX/XXXX. The customer service rep told me it was done. I should confirm that no payment was made in XX/XX/XXXX and if it was, I should call again.
Well, payment was withdrawn from my old checking account in XX/XX/XXXX. I called SLS and repeated the process. Even though the SLS service rep confirmed the change was made and I received a confirmation letter stating the change was made, funds continue to be withdrawn from my old account. This has happened every month for the last XXXX months. I have written XXXX letters to complain on XXXX/XXXX/15, XXXX/XXXX/15 and XXXX/XXXX/15.
A response letter dated XXXX/XXXX/15 requested my bank statements showing payments drafted to SLS and stated " we have found no errors ''. I attached a copy of the cancelled check with the XXXX/XXXX/15 letter. I did not wish to provide my entire bank statement since I do not trust this company with my personal finance information.
For XX/XX/XXXX and XX/XX/XXXX, SLS received double payments, one from my old bank and another from an electronic payment from my new bank. The extra payments sit in suspense and did not go towards paying down my principal. Even though I asked for a refund of the extra payment on XXXX/XXXX/15 when it first happened, no refund has been issued. SLS should have all the information they need to cancel my ACH as requested and not continue to withdraw funds against my explicit non-consent. This constitutes fraud. They are holding my funds for no services.
|
| 04/02/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Our HELOC loan was transferred from the current lender to another lender. The new lender is using Specialized Loan Servicing to collect payments and service the loan. The statement we received for XXXX showed a payment due amount of XXXX, We were currently trying to refinance our first mortgage. We have waited on Specialized Loan Servicing for 3 months to register the deed with our county. They still have not. We were finally told their lender would not subordinate the loan and remain in second place on the deed. We made the decision to payoff this HELOC and refinance the first mortgage. The statement we received for XXXX showed a XXXX payment due. Since the decision had been made to payoff this loan and we had the payoff amount from Specialized Loan Servicing, we did not make any payment for XXXX. Keep in mind the payment amount due was XXXX! They contacted us on XX/XX/XXXX and wanted to know when we were going to make our payment of {$64.00} due on XX/XX/XXXX!!! The caller stated there was a past due amount and a {$25.00} late fee had been accessed.
How can a late fee be accessed and a past due amount on a negative {$4.00} balance? Im confused!! Again today, XX/XX/XXXX, we received a phone call from SLS about the past due amount of as the caller stated {$4.00}. She failed to mention or notice it was negative {$4.00}!!! We were going to pay the penalty of {$500.00} to close this early due to the way SLS has handled the entire transfer over the last 3 months. Now, we should not have to pay the penalty, due to the repeated phone calls about a NEGATIVE payment due of {$4.00}!! The account is being closed and paid off because of the failure of SLS to conduct business with integrity.
|
| 03/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I included documents along with my complaints Need cfpb to pay attention to it SLS is only a servicer who just take payments They are not a bank or deal with any mortgage assistance That why they lai They are rude They dont have any clue about the mortgage assistance like modification forebrance they do give any direction to how to apply where to send a request And when tell them I have a sale date on the corner and thins needs to happen ASAP SLS gives me silent treatment I have 2 eye witness and phone record of how the phone rep behaved The owner assigned of my loan is XXXX And XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX .MN XXXX Is the owner This loan was a fraud and gotten for me by fraud I was cheated with this garbage XXXX person who I included with this complaint with 2 other broker put me in this mess I cant get out of They stocked me with this garbage so called loan No ones tells me where is {$120.00} dolor crock SLS got between Keep your home California and XXXX county Supreme Court and I am still delinquent They dont send me statements They say so called delinquent is most their fraudulent fees attorney fee late fee I request a assistances on Monday XX/XX/21 I sent it by email and faxed And told them time is limited No one contacted me or confirmed of receipt of my request And they wont because this is how SLS operate My request is still in the email and no one will bother with it then when they get cut then they send a letter Either We are still working on you requests Or after careful reviewing ur case ur not qualify XXXX They never check anything or know anything about my case this is just in attempts to foreclose on my home Their intention is not to assist Just take my home
|
| 08/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
My husband and I have recently successfully completed our chapter XXXX bankruptcy. During the bankruptcy the company demanded large payments throughout the entire year of XXXX of a total sum of around {$44000.00} that has not been accounted for. Toward the end of our bankruptcy we received letters from the mortgage company who took over or bought or loan stating our current mortgage, escrow was substantially increased and they demanded payment and recently we received a certified letter dated XXXX XXXX, XXXX, that they have not received most of our payments for XXXX and a ( Notice of Default and Notice of Intent to Foreclose ) on our property. Our bankruptcy attorney reached out to the company and so did I, but the company would not return or respond to our concerns or answer any of our questions. The company is asking for a sum of {$13000.00} which continually fluctuate. The company also said they did not know of our chapter XXXX had been discharged, but a CERTIFICATE OF NOTICE was also sent to their location. I have a letter that I 'm going to forward to their office which their office would prefer me to fax. I asked if they had a physical address and the reply was no they are a call center. I have supporting documents to validate that their accounting is not accurate. My loan is a conventional fixed loan, so I do n't understand the increased amounts of our monthly payments ; increased principal balance we owe ; increased escrow account ; the company is refusing to accept conforming payments an imposing unreasonable charges, fees and other charges I do n't feel we are legally obligated too. Please investigate this case I will forward the supporting documents I have.
Sincerely,
|
| 10/31/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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Back into XXXX of 2010 during this mortgage crash me and my wife were part of this with our second home. We tried and did everything the bank ( specialized loan service ( SLS ) wanted us to do. They finally offered us a program called DEED IN LIEU instead of a foreclosure. we accepted this and they even paid us under their cash for keys program which is only given out for deed of lieu or short sales. 5 1/2 years later when we are applying for a new mortgage an open foreclosure is showing up on our credit report instead of deed in lieu from this bank SLS. After numerous talks with different departments within the company, faxes, written requests and a copy of out credit report so this error can be corrected on our credit report, me and my wife are getting nothing but a run around. I had XXXX different customer service reps and a dept manager say that our file looked messed up, that it should be reading one way but reads another way. They all said they do n't know where to begin.
We showed them the proof, they saw the proof in their files. The manager even said a deed in lieu was started but never completed. They see the cash for keys check issued ( XXXX XXXX, 2010 ) and a copy of the deeds and verification of mortgage. We really need help with this and have no where else to turn.
This is the only thing prohibiting us from obtaining a new mortgage. Our credit is outstanding except for this mark on our credit report. We can not get them to help us fix their error. We are at RISK OF LOSING THIS NEW HOME because of the wording in our credit report. Time is fast approaching for our settlement date. We waiting the 5 years for the XXXX, DEED IN LIEU time, only to be hit with this.
|
| 05/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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We have sent i n 3 sep arate payments totaling {$5300.00} to bring our mortgage current. I have spent hours on the phone with Specialized Loan Servicing and have had XXXX tickets open to research and look for our payments, all of which have been taken from my checking account. One p ayment was sent as a personal check via XXXX on XX/XX/XXXX , processed and taken from my checking account on XXXX XXXX , 2017 f or {$1200.00}. Another payment was sent as requested via XXXX XXXX for {$2300.00} on XXXX XXXX , 2017. Ano ther payment for {$1800.00} was sent via XXXX XXXX for {$1800.00} ON XXXX XXXX , 2017. We will go into foreclosure this coming week if the company does not prioritize this and find our payments and properly apply them to our loan. These total equate to more than 5 months of payments. I ca n't keep taking the time to call over and over again, each time having to explain the situation, and each time being told the same things over and over again. PLEASE HELP!!! I am attaching what I can to provide confirmation of these payments. The company has these items, with the exception of the receipt for the {$1800.00} payment. However, I verbally gave them the reference number for the XXXX XXXX as requested. I need to locate that receipt and I will then email that directly to the company. A bank statement has not been issued for that date, yet, but once issued I will send that as well. Hopefully this is all taken care of by then! Attachments : Bank statement confirmin
g XX/XX/XXXX check payment. Bank statement confirming both the XX/XX/XXXX and XX/XX/XXXX
XXXX XXXX payments. Receipt from XX/XX/XXXX XXXX XXXX
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| 06/14/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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1692g. Validation of debts violation did not validate debt as of XX/XX/XXXX.
1692f. Unfair practices 1692b. debt has been disputed within 30 days after I received notice. Filed multiple complaint with CFPB. Last response was received to the complaint was on XX/XX/XXXX they have no records.
Violation of 20 US Code 1234e- Cease and desist law Receiving multiple phone calls after cease and desist letter was sent.
Violation of The Privacy Act of XXXX Disclosing our personal records to XXXX XXXX XXXXXXXX XXXX XXXX, CA XXXX. After they were not able to verify me on my request they email information marked as bad address.
Name of XXXX XXXX XXXX XXXX is not clear when I called on the number they do not know who who this entity. This company is in TX but fax number is in CA.
But the company name I called number is XXXXXXXX XXXX XXXX.
No names on the notice to call any question for question. Notice that was mailed had no returning address. Only at one return mailing address stated but return mailing is XXXX XXXX XXXX. Documents inside was from XXXX XXXX XXXX and blacked out that no one can read.
Recording with county recorders office to sell property is wrongful foreclosure recoding since they can not validate the the debt and have no records.
Perjury its been sated I was provide CA work out solution and other CA laws is false. No such things took place. At one stage they modified the loan and I requested to remove escrow account since they no records this was refused. I sated I am not refusing loan modification. They sated they pried close to {$30000.00} in escrow account in less 8 months is perjury. Loan was purchased in XXXX, XXXX and property tax is {$2000.00} year.
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| 11/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My husband and I have owned our home for 18yrs. We have had some financial hardships along the way, but have worked hard to keep our home.
Our loan and debt was sold from XXXX XXXX to Our current lender, Specialize Loan Servicing in XXXX. At the time our loan was sold, we were in a Chapter XXXXBK. We paid our planned payments to the Trustee which she paid the mortgage arrears and we paid our current monthly mortgage payments directly to our lender.
Our bankruptcy was completed this past XX/XX/XXXX. The planned payments and mortgage arrears were paid in full. Once the bankruptcy was completed, our mortgage company sent us a statement saying when our mortgage was sold to them 2 yrs ago, we were 4 months behind totaling {$9.00}, XXXX. We were not 4 months behind when our loan was sold. For the past 2 yrs that we have been with Specialized Loan Servicing, they have never mentioned we were 4 months behind and it was never reflected on our monthly mortgage statements.
This year, XXXX we did have a financial hardship due to Covid and other medical issues and fell behind on a few payments. We reached out to our mortgage company this past XX/XX/XXXX, to request a loan modification, repayment plan ect. We received a letter today XX/XX/XXXX stating our request was denied with no explanation as to why. The mortgage company kept stating, we had a Loan Modification 11yrs ago in XXXX and because of that they can not help us. They are requiring {$14000.00} to reinstate our loan and stating the total amount due is {$20000.00}.
We can afford our home and we want to keep our home. Can you please assist us in getting a loan modification.
Thank you for your time and help.
XXXX XXXX
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| 10/13/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
Servicemember |
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To whom this may concern, The loan was being serviced by SLS should of been released due to bankruptcy and we have requested several lien release documents now. The loan which was satisfied/discharged over 10 years ago never had a lien release filed and the property still has the lien on it. We have written and spoken to SLS several times and were forced to pursued legal action after threats & harassment of foreclosure which started recently ( after 10 years of silence ). We were told the lien remained valid and they sent at least 1 letter a day threatening foreclosure with collection attempts including an illegal amount of interest and fees. The Balance they claimed owed was close to {$60000.00} and they added over {$120000.00} in interest, attempting to collect {$180000.00} or foreclosure. We were forced to pursue legal action and obtained a signed court order removing the lien from this property. We sent ANOTHER OWR for a letter of lien release and/or acknowledgement of the court order and have yet to receive a response. 10 years, we've heard nothing until we reach out to them and all of a sudden endless threatening letters. This is our second CFPB complaint, the first one they challenged and since we've gone to court to prove they are wrong.
We are disappointed with the communication and service received by Specialized Loan Servicing. Its obvious the company bullys the customer by their attempts to collect a debt 10 years after it was discharged, they never reached out prior to our communication in XXXX. In a global pandemic, they started harassing a XXXX veteran of our country and threatening foreclosure on his home after nearly 10 years of no communication to me.
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| 08/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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In XX/XX/XXXX after a HAMP program modification XXXX XXXX sold my loan to SLS. XX/XX/XXXX I received my first statement from SLS stating to pay {$210.00} on XX/XX/XXXX as it indicated there had been {$1300.00} already applied toward the XX/XX/XXXX payment. I telephoned SLS as asked where the {$1300.00} came from and was informed it came over from my former lender with the escrow balance. I paid the {$210.00} as requested. XX/XX/XXXX I received a delinquent statement for the full payment amount. I telephoned SLS and inquired what happened. I was informed somebody moved the {$1300.00} to my balance and so the representative was moving it back to apply toward my XX/XX/XXXX payment. Two days later I telephoned to see if the transfer was successful and was told the {$1300.00} had disappeared. I have gone to their " executive dept '' several times and all I get was " oh there was an error ''. Recently I received a letter from SLS stating they sent the {$1300.00} back to XXXX. XXXX says they never received it. I have been past due for over one year and XX/XX/XXXX I received 4 notices of intent to foreclose. A SLS representative told me not to worry about it but there has been no notice received that SLS is not proceeding with foreclosure. I spent over one year trying to get a straight answer out of SLS about the {$1300.00} and still they have not verified they returned the money to XXXX. XXXX says they would mail me a check if they had received funds from SLS. XXXX wants a check number to track the payment on their end. Further, the {$1300.00} to the penny is showing on my XX/XX/XXXX XXXX statement as unapplied funds. So this whole " error '' thing just does n't make sense.
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| 09/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Complaint on SLS Servicing XXXX In XXXX, my lender was XXXX XXXX XXXX. I had a 1st mortgage and 2nd mortgage with XXXX XXXX. The bank was taken over in XXXX by the Federal Government. The FDIC sold XXXX XXXX to XXXX XXXX XXXX in XX/XX/XXXX. In XXXX, I had some financial troubles and filled out a form for loan modification. In XXXX, my first mortgage was modified and the 2nd mortgage was forgiven and I was told that I never had to make another payment. I have paid my modified mortgage on time since that time. XXXX XXXX transferred servicing to SLS in XXXX and they would, periodically try to get me to pay the second mortgage. I would always dispute it and went on with my life because I knew what I was told and at that time had not made a payment in over 6 years. I filed for a refinance this month and was told by the closing attorney, per my title, that FDIC assigned my 2nd mortgage from the XXXX loan to XXXX XXXX in XX/XX/XXXX. Why would the federal government assign a loan that was forgiven to XXXX XXXX, 12 years later? The last payment made on this 2nd mortgage on XX/XX/XXXX. I was also told that XXXX XXXX filed a subordination on XX/XX/XXXX. It really doesn't make any sense. SLS was trying to collect on this loan without success since XXXX, however, per court records did not receive an assignment until XX/XX/XXXX. I have repeatedly asked SLS for the assignment paper work for both loans and they have yet to send anything. Honestly, I think the assignment attached may be fraudulent. It reads like a scam. It is signed by a XXXX XXXX, who is not an attorney. The state and county are missing, yet they have a XXXX XXXX. XXXX and SLS are the same company. Please help.
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| 04/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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According to HUD website, HAMP modification loans amounted to an average {$470.00} in monthly savings while my HAMP modification loan did very little to adjust my monthly payments, thereby making my home affordable because Specialized Loan Servicing intended to force me into foreclosure.
I was forced to reapply 19 times for a home modification loan, before approval. Although, I had requested modification from XXXX XXXX XXXXXXXX when SLS assumed the loan, in XXXX, XXXX, I did not receive a home modification until XXXX, XXXX. At that time, the program ended and I just managed to receive a modification just a week prior to the HAMP program ending. When I contacted another loan servicer and they contacted SLS, only then did I receive loan modification help.
Due to Specialized Loan Servicing driving up the amount owed on my loan, I feel I did not receive the best modification of my mortgage available to other customers.
I am requesting an audit of my mortgage modification. I believe that I was given a subprime mortgage modification due to the fact that SLS had no intention of actually helping me, instead hoping to foreclose by increasing the amount of back mortgage by stalling my application for four years.
I went from being 1 month past due mortgage in XXXX, XXXX to owing more than four years of accumulated payments of over {$84000.00}. I contend SLS juggled my single point of contact, so I never could get the complete story or anyone who would actually help with my application, all the while my unpaid mortgage steadily increased.
Even while I was in the trail period my mortgage payment, tax and escrow has increased to almost my premodification levels.
Why?
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| 05/13/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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We have a prior case number with the CFPB. # XXXX the account # XXXX.
On XX/XX/XXXX, we received a letter from Specialized Loan Servicing ( SLS ) stating that the money we paid them was voluntary. yet back on XX/XX/XXXX, the letter we had stated Default Notice and Notice of Intent to Foreclose.
What we ended up doing was borrowing XXXX from our retirement to reinstate the loan as this was the only real option given by XXXX XXXX, Teller ID # XXXX to protect us from the threatening foreclosure process. Our reasoning was to not lose the sizeable equity we have in the home.
Since reinstating the loan we have grown tiresome of the company and the way they do business. Fees here and there so we have decided to refinance the home with cash out to pay back the retirement borrowed and to get rid of SLS forever. The payoff they require is XXXX that's XXXX total. Is that fair?
The original loan was XXXX and it was discharged in the bankruptcy.
Upon researching this company and I hope you do. You will find they are predatory and are heartless. When you call you can not talk to anyone with a title, nor can you speak to a manager unless you have a CFPB Case #. Even then they are rude and will talk over you and won't let you be heard.
We wanted to try and settle with the resolution/loss litigation dept and see if we paid a lesser amount to make this go away and the representative named XXXX wouldn't let us speak. They won't even give us a statement of our account. They say the legal dept won't let them.
We are going to finish the current cashout payoff to get rid of SLS, if there is anything that you can do to help us recoup any of the XXXX from SLS we would appreciate it.
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| 12/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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On XXXX separate occasions, my mortgage payment was submitted to Specialized Loan Servicing ( " SLS '' ), utilizing their only designated third-party vendor for whom they claim no responsibility nor liability therefor, where your payment information is stored from the prior submission, and somehow two weeks or more later you receive notification from SLS that the " account '' was not found. I have had the same checking account number with the same bank for over fifteen years and until dealing with SLS, I have never had a payment returned for any reason. This time, the payment was attempted to be made from XXXX XXXX to XXXX XXXX when their online payment option was actually working. The error message merely stated that it was " unavailable ''. Even when you call SLS to make a payment over the phone, they automatically refer you to their party vendor. How can XXXX XXXX XXXX be allowed to service-transfer their loans to a servicer who has such an inadequate payment option available - you ca n't even schedule a payment for a future date - only the date you actually find the online payment option available and working.
XXXX 's payment was made on XXXX XXXX and a confirmation was received. Then on Saturday, XXXX XXXX, I receive a letter from SLS dated XXXX/XXXX/XXXX but not postmarked until XXXX/XXXX/XXXX and no received until XXXX/XXXX/XXXX. This totally antiquated and insufficient handling of payments has damaged my credit over and over again and now I am told I have to submit a cashiers ' check for the payment when it was their error that they did n't collect the funds on the XXXX of XXXX. How can this servicer be allowed to handle mortgage payments in such a manner?
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| 09/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
Older American |
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Note : This same issue occurred in XXXX and was concluded to our satisfaction ( shows pattern ) In early XXXX, SLS informed us that they had ( unnecessarily ) purchased property insurance on our behalf. We provided insurance documentation immediately ( twice, they claimed not to have received the first, same as in XXXX ) SLS placed insurance charges into an escrow account and began posting late fees and charges to our account regarding this duplicate insurance, while improperly posting our mortgage payments to show them as late due to the incorrect charges.
We have always made timely payments automatically through our bank*** After multiple calls to multiple SLS reps ( who repeatedly told us SLS was in error ) and multiple correspondence, SLS sent a letter on XX/XX/XXXX stating that the advance was not needed and that they would adjust our account to reflect this. ( letter attached ) To date SLS has not done so, and in fact has been compounding late fees and refuting our detailed correspondence almost to the point of hostility. ( Please see correspondence log, attached. ) We also have been getting nearly constant dunning calls, and this " late '' status on the mortgage is now affecting our otherwise impeccable credit record.
We can afford to pay late fees when they are valid.
It seems to us that this pattern of purchasing unnecessary insurance and then charging fees and making clients jump through hoops to get their accounts cleared is predatory or bordering on fraudulent.
***There was one late payment in XXXX of XXXX due to a banking change, and as soon as we became aware of it we made both the payment and paid the late fee. ( see payment log, attached )
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| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Approximately XXXX/XXXX/3020 I called Specialized Loan Servicing regarding my mortgage. I have gotten laid off on XX/XX/2020. All I wanted was some information. All the had was a recoding forbearance information only.I never signed for one and never spoke to a human being. It automatically put me in forbearance. When I got an email regarding it I called back right away to try to tell them no I do not want it yet I just wanted to know what my options were. Since that day its been a nightmare. They will not take me off forbearance. They also took me off my automatic payment through my checking account at XXXX XXXX. I called several times but these are the dates Ive documented XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX. Every time I call they say theyre taking care of it and getting me off of it its been well over two months and Im still not off of it. I continue to get emails and letters telling me I need to make my payments or schedule something. I have made sure each payment has been made each month I am up to date. I have asked for a supervisor several times but none will call me back. It seems to me theyre keeping me on this forbearance so that they can get funds from our government. I also found out on XX/XX/XXXX my payment has still not posted and today is XX/XX/XXXX. I also have to keep watching my accounts they keep telling me they have me automatically taking my mortgage payment out. Not true. I keep watching that. This is the worst mortgage company Ive ever had to deal with in my whole life and Ive had several mortgages. I guess they believe theyre above the law. I want to see where my signature is for a forbearance.Thank you for your assistance in this matter
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| 06/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I can not count the number of times now that I have been lied to by various agents on the phone nor does ANYONE at the company seem to be able to follow simple instructions.
All past issues withheld, on XX/XX/XXXX, SLS received the completed, updated BPO ( it showing online in my account documents under " loan and tax documents '' ). This BPO ( that was requested by SLS ) shows that my home value exceeds threshold for PMI removal. Despite ALREADY signing documents for PMI, I called in early XXXX to confirm the PMI would be removed. The agent stated yes, it would be removed.
I called back a few days later to confirm, another agent stated she didn't see the request for PMI and the system to request PMI was down, but she would email her manager to make sure it was taken off. She stated to call back in a few days to confirm.
I called back on XX/XX/XXXX to confirm the previous agents actions. She informed me that she didn't see any requests to have the PMI removed, but that she sees the documents, and my account would have the PMI removed. She too suggested calling back to confirm.
On XX/XX/XXXX, I spoke with an agent who stated she sees the request, but they are needing us to fill out a form to request a BPO! This document was sent in to SLS in XXXX. The BPO was given to SLS on XX/XX/XXXX. She then proceeded to tell me the value is still at 85 %.
How is it possible for NO ONE to see the other agents actions?
I have attached to this complaint the BPO. It shows the home value at {$240000.00}. 80 % of that value is {$190000.00}.
As of the time of this complaint my current mortgage balance is {$180000.00}. This is well below the threshold for PMI removal.
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| 08/10/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
Older American |
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This is an addendum to claim # XXXX XXXX XXXX XXXXSLS purchased my loan from XXXX on XXXX/XXXX/XXXX Once again they will not speak with me regarding my loan - My daughter and I went on a XXXX party call to SLS and we weretold unless they receive XXXX party authorization form signed we can not do anything.
My daughter who is a Real Estate Agent went online and printed another formand we faxed to SLS - during our brief conversation with SLS I stated all thepayment information they have on file is incorrect - they say I paid no paymentsand I paid every payment due SLS - the only payment unpaid is on XXXX would not speak to me and I paid XXXX extra on my additional paymentsto make up for the XXXX XXXX payment. On Friday, XXXX XXXX XXXX XXXX I received aletter from SLS stating on XXXX/XXXX/XXXX MY HOUSE IS GOING INTO FORECLOSUREBECAUSE MY PAYMENTS HAVE NOT BEEN PAID SINCE XXXX/XXXX/XXXX - I PAIDevery one due to SLS - where is all my money going? How do I fight somethinglike this??? I am going to XXXX XXXX XXXX and getting copies of all of my paymentsbut I am afraid they are trying to take my condo from me - this has been going onfor 8 years and it is not fair to do this to seniors. I have made all payments, I havecalled XXXX times and left messages - no response - I have sent every form theyrequested plus additional correspondence I had. I sent copy of Certified letterto XXXX in XXXX with my Assumption Package - no response - I would liketo post this for others to see how XXXX and its subsidiary SLS handle customers.
If I do n't have a XXXX, it will be a miracle.
I asked the Ombudsman to please look into this mess - hopefully we can get a resolutionon both sides.
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| 06/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I finalized on a condo in XXXX of XXXX with a mortgage from XXXX XXXX. The mortgage terms stipulated an escrow. Then the loan was sold off and then again. It ended up being sold to SLS ( Specialized Loan Servicing LLC ). I have been making payments to SLS with the amount detailed in the loan going toward the XXXX, so I have been paying them to pay my XXXX insurance. Then yesterday XX/XX/XXXX, I opened a letter from SLS where they said my XXXX coverage had lapsed and they were going to make me use their own company 's insurance, which " may be significantly more expensive than the insurance you can buy yourself '', if i did not provide proof of coverage soon. To me, it seems like they were trying to change the terms of my mortage!
So I immediately called my XXXX provider and they explained something happened the insurance was canceled on XX/XX/XXXX because they did not receive payment and that they would need to call the insurance company, but it could be reinstated & backdated since it technically lapsed back in XXXX. Phew what a relief. But in order to reinstate it they would need to call SLS. Of course no answer. I tried calling separately but no answer.
I called them the next day on XX/XX/XXXX and it took me XXXX minutes to get through to a Rep. The rep then said yes they " randomly '' marked the XXXX for the loan as not coming out of escrow. Well if that was the case why was my mortgage price the same? Where were they keeping that money? Anyways they said they could call XXXX with me but it would take at least a few hours and maybe a couple of days before they could even switch XXXX back to being escrow in their system and overnight a payment to XXXX.
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| 11/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We have reached out to SLS regarding our mortgage repeatedly trying to save our home. We have been intentionally lied to about paperwork sent for loan modifications. Our request to exercise our rights for an independent review on earlier modifications has never been answered and our loan has been sent to foreclosure on more than one occasion without giving us the due process afforded to all mortgage holders via the RESPA act. Through our research, it has come to our attention that Specialized Loan Servicing was found to be in violation of federal law by not adhering to the rules on RESPA. These are some of the same issues we have previously brought to your attention. Specialized Loan Servicing violated the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2601 et seq., its implementing regulation, Regulation X, 12 C.F.R. part 1024, and the Consumer Financial Protection Act of 210 ( CFPA ) by taking prohibited foreclosure actions against certain borrowers in violation of 12 C.F. R. 1024.41 ( f ) ( 2 ) and ( g ). SLS violated RESPA, Regulation X, and the CFPA by not sending prompt evaluations notices to borrowers and then starting foreclosure procedures. SLS took these actions against our loan. I have attached the documents that support our claims. ( exhibits A & B ). We have also had an independent fraud audit done on the signing of assignments associated with our loan. This independent audit revealed instances of fraud that could potentially make any claims or actions taken on our mortgage loan invalid. We have attached a copy of this affidavit to our security deed registered with the State of Georgia Deeds and records for XXXX County. ( Exhibit C ).
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| 11/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My name is XXXX XXXX mortgage holder Specialized Loan Servicing account loan number # XXXX is claiming that I have a past due amount on my mortgage for late charges past due in the amount of XXXX plus other late fees on my account. I have asked for proof of the amounts SLS mortgage is claiming I owe them for approximately 3 years with no proof or response with documentation of the fees they are claiming I owe them. Once again I am asking Specialized Loan Service for proof of the amount they are claiming to be owed to them and sent to me XXXX XXXX and sent to to cfpb which I owe them nothing and quit wasting my time and energy and send me back a refund for the XXXX and any other charges they have added to my mortgage and if there has been any negative credit reporting to the 3 major credit bureaus that the reporting be erased form my credit profile with a letter of proof that the action was taken care of. My own perspective is I take pride since I first became a homeowner with a mortgage in 1993 I have never ever been late on my mortgage payments with any mortgage servicer or bank since I became a homeowner. I am very familiar with credit and its impact it could have on late payments to any creditor since I was General Sales Manager for 40 years with XXXX XXXX XXXX and ran customers credit daily at least 20 credit bureaus per day and dealt with over 30 lending banks and credit unions. Since I have been dealing with this inaccurate information for 3 years and you will not find any late fees I am asking for a expedite refund of all money owed to me Thank You XXXX XXXX Phone number XXXX Email XXXX I 100 % swear the above information is true and prefer phone calls
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| 09/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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No payments ever was late. SLS still reported my account as late pay to Credit bureaus. 3 times I submitted documents to Credit Bureaus for correction, and 3 times SLS reported late pay as accurate. I need your help. My copies of cashiers checks and SLS 's statement showing exact dates they received my payments collaborate the facts below. ( all supported by attached copies of cashiers checks sent to sls, and sls statement ) * XX/XX/XXXX- SLS approved forbearance from XX/XX/XXXX to XX/XX/XXXX.
XXXX payment after forbearance was sent on XX/XX/XXXX ( received by sls XX/XX/XXXX ) XX/XX/XXXX - SLS Requested documents to qualify mortgage for modification XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) XXXX payment after forbearance was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX ) After multiple request for modifications were denied sls asked for the full forbearance amount or short sell or deed in leu ( loose the house or pay full forbearance ) {$50000.00}, to cover forbearance and re-state the mortgage, was sent on XX/XX/XXXX ( posted by sls XX/XX/XXXX )
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| 02/08/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
Older American |
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I believe my husband and me are the victims of predatory lending. We purchased a home in XXXX XXXX from XXXX Loans. Later we found out through the news that XXXX was practicing some unfair lending. Our loan was transferred to XXXX XXXX XXXX. Our payments increased from {$3000.00} to {$4100.00}. We received a loan modification in XXXX and payments went to {$2200.00} which was manageable. In XXXX XXXX XXXX XXXX XXXX transferred our mortgage to SLS - Specialized Loan Service. Our loan has increased again to {$2700.00}. We can not afford this amount. I called SLS and asked what options we have. The person I spoke to me told me foreclosure or deed in lieu. I asked about relocation expenses if we took the option of deed in lieu and was told the lender does not offer that and the federal program that offered that ended XXXX XXXX, XXXX. So now owe have a house we paid {$390000.00} in XXXX worth only {$260000.00} in XXXX and we owe {$300000.00} and if we move we will have nothing to show for the {$89000.00} we invested in the house. I was also told that there was no equity in the house.
I would like to know if XXXX was sued, was there a settlement and were we included in the settlement since I seem to be getting nowhere with SLS. They keep referring me back to XXXX XXXX XXXX and XXXX keeps sending me back to SLS with the explanation that they no longer own the account. I believe someone has an answer for us somewhere. We are senior citizens with medical conditions. We are just trying to live and we can not afford a {$3000.00} a month mortgage on a home that is underwater, pay bills, and buy medicine.
We need answers. Can someone please review our initial mortgage?
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| 03/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Hello, This is a follow up to a dispute I submitted XX/XX/XXXX of last year ( XXXX ). The issue was never corrected. I am in the process of refinancing my loan and my lender noticed a 30 day late reporting in XX/XX/XXXX from SLS. Despite receiving a letter from the servicer stating the issue was corrected on XX/XX/XXXX the payment wasn't reapplied until XX/XX/XXXX. My auto pay should of been reinstated in XX/XX/XXXX however it was not completed as my loan was still showing past due. When I was with SLS I had set up bi weekly auto pay. Half of the payment was made on the XX/XX/XXXX of the previous month and the other portion to complete the payment in full was scheduled for the the XX/XX/XXXX of the current month. This was an option offered by one of their representatives. This was set up for several month with out issue until they decided to start applying the payment made on the XX/XX/XXXX to principle causing the loan to report past due. Based on receiving a response to my initial dispute I trusted the issue would of been resolved.Due to this mistake I am now unable to refinance my property at the rate I should qualify for. I called SLS today XX/XX/XXXX and they submitted a request to have the credit reporting corrected but refused to provide me any documentation for me to provide the lender I am trying to go through to refinance my loan. They said it can take up to 30 days for them to complete the request and another 30 days for my credit to reflect the correction. I am requesting SLS take accountability for their error and expedite the process to correct my credit reporting or lower my interest rate to what is being offered from me completing the refi.
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| 02/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX was the last time I talked with my mortgage Servicer and requested an extension on my forbearance and if I could get any help with saving my home from going into foreclosure. The representative told be once my forbearance ends I will have to make my payment in full. XX/XX/XXXX will make exactly 1 year now in forbearance and when I called in XXXX they were able to approve my forbearance extension to XX/XX/XXXX. My Mortgage balance as of today is {$42000.00}. I am still impacted by XXXX because I am finding myself trying to catch up on all my bills while trying to work and raise my XXXX young children alone through COVID. They are home schooled and forces me to take time from work, which makes things more challenging. I want to clarify as of XX/XX/XXXX I was already behind on my mortgage trying to get help and because of that my mortgage Servicer will not help with deferring my total balance owed to the end of my mortgage. They are not willing to try and help me other than offering me a short sale or deed inLieu. I have no where to go and want to save my home. I am backed by a XXXX XXXX XXXX and was reading that as of XX/XX/XXXX its not required for me to pay my complete Forbearance balance in full and should qualify for a deferral but my mortgage Servicer is telling me otherwise. I am currently capable of starting to make my regular monthly mortgage payments but cant pay back the past due balance in full. My mortgage holder and Servicer is looking to foreclose on my home, its very obvious they dont want to help me. All I want is to place the balance owed to the end of the mortgage so I can continue making my regular monthly payments. Thank you.
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| 07/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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1. Problems obtaining loan modification, paperwork was always missing on their end. This occurred for 2 years before we had to finally file bankruptcy to avoid 2 foreclosure sales on our home. Countless faxing of information they said never was received.
2. We've had a loan modification for almost 2 years now and have never received our payment book.
3. We have never received our monthly or periodic statement the entire time. We were informed we had to sign paperwork to receive our statements.
4. Our loan amount went from owing XXXX to a loan mod of nearly 750,000 due to lawyers fees, late charges, penalties and missed payments.
5. Servicer refused to take payments from us when we became behind in mortgage in the year XX/XX/XXXX, thus adding the new owed amount.
6. Servicer refuses to help us make late payments because we're in a bankruptcy.
7. month and a half ago we asked for statement and they refused, we told them they wont get paid until we receive our statement, still haven't received a statement.
8. Was told on XX/XX/XXXX they had our automatic stay lifted and was signed by a judge. we and our bankruptcy attorney have no knowledge of this and were never notified.
9. Our servicer foreclosed on our home twice, never by our note holder.
10. Payments have been misplaced for weeks by servicer or lost. We call 3-4 days a week and are told something different every time.
11. I'm now on anxiety medication due to constant stress and fear of foreclosure. All we want is to save our home, servicer refuses to help.
12. Just want to save home and figure out why we went from owing XXXX to over 700,000 because servicer refused to take our payments.
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| 09/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I applied for a mortgage loan modification with SLS, LLC. The process began over a year ago. After countless phone calls, mails and faxing of my personal information they finally approved a loan modification that was reasonable and i was able to pay it on time. They entered me into a Trial Payment program. I paid it on time every month. I was out of town when SLS, LLC claimed they mailed me some documents that i needed to sign to finalize the loan modification. I never received them, i was n't aware of such documents they did n't call me or mailed me a second notice at all. They did call me about a month ago to tell me that I no longer qualify for the loan modification program because they did n't receive the documents they claimed were mailed to me. I explained to them that I did n't receive them, i searched everywhere in my house, even went to the post office to make sure they did n't have any mail for me. I asked them to please resend the documents and i will sign them and send them back thru certified mail. The representative from SLS was very rude to me and she stated that i no longer qualify for anything at all, and that no one can help me with this and that they are going to proceed with a foreclosure on my house. She said you can fill out another request for a loan modification but that, I will be wasting my time because, I do not qualify for anything. Things happen, mail can get lost, I do n't understand why they refuse to help me, nor understand that the mail could have gotten lost. I have made and continue to make my new modified mortgage payments every month. It makes no sense that they are not willing to help me they rather take my home.
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| 07/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2021 I received notice from XXXX Mortgage Servicing that my mortgage was being transferred to Specialized Loan Servicing LLC ( SLS ), XXXX, CA as of XX/XX/2021. Unfortunately I had already made a partial ( bi-weekly ) payment of {$3000.00} to XXXX for my XXXX payment. I have been told by SLS representatives that my mortgage information has been completely received from Shellpoint since XX/XX/2021 ; however, I am still unable to access my loan account via their management portal and unable to setup automated payments.
I am being told the partial payment can not be applied to my account until a full payment is made. I have already made the other payment of {$3000.00} via my XXXX account but SLS is stating that, that is unacceptable that I must pay them directly via the phone. As I am unable to access my account and would have no proof of payment, I am unwilling to make a payment that can be lost or inappropriately applied. Additionally I have been told that I can not make bi-weekly payments unless I do it through SLS ; but, again, I can't even set that up as I have no access to my account.
I have spoken with different representatives numerous times but am unable to get the same person so I am forced to start all over again and the issue is never resolved. I have been told it will take any where from days to weeks to get this resolved. When asked to speak with a manager or supervisor, I am flatly refused. I have been threatened that I will get late payments on my financial record even though the transfer is protected federally for 60 days. That being stated it has already been 18 days with no resolution.
Please help me resolve this issue
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| 03/01/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I fell behind on my mortgage after my wife became ill and the medical bills began to pile up. I was forced into bankruptcy and the payments are overwhelming. I hired an attorney to assist me in applying for a loan modification with my lender, SLS. My attorney submitted my complete financial package to SLS in XX/XX/XXXX ( Approximately XX/XX/XXXX ). My attorney has been calling SLS every week to follow up and provide any additional paperwork they may need. My attorney states they have been very diligent in providing all paperwork on time and confirming all paperwork was received. I was also informed by my attorney that servicers such as SLS are no longer allowed to " evade '' and stall the review process ( RESPA Regulation X ). I feel my servicer has done just that. Today is XX/XX/XXXX and my application and all paperwork has been submitted by my attorney. The most recent note are attached to this complaint. Just today SLS told my attorney that they were going to deny my application for missing paperwork. Today it has been over two months since I applied. All paperwork that was requested was supplied in a timely manner ( At most within a few days of it being requested ). SLS is playing games, dual tracking me, evading review and stalling when they have enough information to make a decision. I am on a monthly payroll. I only receive one check a month and that is it. My wife gets a very small income from royalties and other than that our application is very simple. My attorney states SLS is doing this on purpose to force me to get frustrated and just give up my house. This appears to have broken the RESPA laws and I would like the CFPB to look into it.
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| 12/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I am currently in the process of refinancing my current mortgage. My loan officer asked for 12 months of payment records from my current lender. I reached out to SLS ( loan # XXXX ) and began to go through the process of requesting a verification of mortgage and payment history. I was shocked to discover that my payment history was missing a XXXX payment. I contacted SLS to discuss my concern and request that the payment history be corrected to reflect the payments I have made. During each of the 10 conversations that I had with customer service technicians, I made them aware that two payments were lost during XXXX and XXXX or XXXX and that I provided SLS with copies of cashiers checks, stamped received by SLS, proving that payments were made. SLS reversed all late fees and contacted credit reporting companies, but failed to accurately report the missing payments Each one of the customer service representatives indicated that they had access to information confirming that I made payments during the months of XXXX through XXXX and that I had no late payments from XX/XX/XXXX to present. Unfortunately, the customer service representatives were unable to find a report containing the accurate information that I needed to continue my refinance.
I asked for a letter listing my payment dates and explaining that I did not have any late payments, to no aviail. I now find myself in a position where I can not proceed with the refinance process, until this my payment record is corrected. I am currently losing money, as I have paid for an appraisal and other fees connected to this loan. I am hoping that you can help encourage SLS to correct my payment history.
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| 02/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I own an investment property at with my ex-husband where he hasn't paid the mortgage in a long time. The court has given me authority to act as sole negotiator for this property and I listed the property with a real estate company. The property is in foreclosure state but we have a buyer who has given us a contract to buy it for {$140000.00}. The total balance owed to Specialized Loan Servicing is {$160000.00} and to XXXX XXXX XXXX where we borrowed the downpayment is {$21000.00} where he hasn't paid either. XXXX XXXX has a second mortgage on the property.
The title closing lawyer has requested a payoff from SLS that would be a short sale. I submitted to SLS an application to ask for a short sale. But they will not answer. The act of sale was supposed to be today, but the lawyer says we can't do it because we don't have agreement from SLS for final payment.
This is causing me a hardship because I am trying to settle these debts and restore my credit. I was out on XXXX XXXX for 7 years and just went back to work where I am being garnished for debts my ex husband has not been paying. He is on XXXX and not responsible.
I am attaching the application the title lawyer sent to SLS to approve short sale and the last payoff statement they sent my real estate agent in XXXX when I listed the property for sale. I am a responsible person and trying to do the right thing and sell this property, but it is not worth as much as is owed on it so this is the best I can do to sell it. It's just not right that they won't answer when I have a buyer ready and able to buy the property. And I might lose the buyer if we can't go to act of sale as soon as possible.
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| 06/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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XXXX XXXX, 2016 : I sent a payment of {$5000.00} to SLS, with clear instructions to apply {$1500.00} to my monthly payment and {$3400.00} to principal.
XXXX XXXX, 2016 : I checked my account transaction history via SLS website saw that the amount {$3400.00} had been applied to next month 's payment and principal.
XXXX XXXX, 2016 : I called SLS to inquire about the misapplication of the additional money sent. I neglected to get the name and ID number of the agent I spoke with. I asked why my funds were not applied as instructed. The agent 's response was that she did not know, but that she would open a ticket to have the money reapplied correctly that day. During this call, I also made XXXX phone payments in the amounts of {$23000.00} and {$23000.00}. I gave instructions for these payments to be applied towards principal. The agent informed me that the transactions would be completed this day and gave me the following ticket numbers : XXXX and XXXX.
XXXX XXXX, 2016 : Upon checking my account via SLS website, I learned that the amount of {$3400.00} still had not been reapplied correctly and the amounts of {$23000.00} and {$23000.00} were placed in an " unapplied/suspended '' account. I called SLS and spoke with XXXX ( worker ID # XXXX ) ). XXXX said he did not know why the funds had not been applied correctly and that the tickets opened the previous day were still open with this day being the target completion date.
XXXX XXXX, 2016 : Upon checking my account via SLS website, I saw that the funds of {$23000.00} and {$23000.00} had been applied toward principal. However, the amount of {$3400.00} was still applied to future payments and interest.
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| 04/29/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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My husband took a second mortgage against our home several years ago. Subsequently he became severely ill and passed away in XX/XX/2012. At that point I requested a loan modification from the bank and sent all documentation related to the passing of my husband, along with dead certificate and related paperwork. I faxed the documents several times and every time they lost the docs and refused to talk to me arguing that my name was not in the mortgage. Eventually I saw protection under XXXX XXXX and began the process of reorganization in order to take care of my responsibilities. During that process my then attorney sent the paperwork needed so that the bank could make arrangements with me personally. They exchanged some communication with me to inform me they would only deal with my attorney. My attorney continue to fax docs prompting the bank to discuss my payments with me directly. However they follow the same deceptive practice of asking me for paperwork that they would eventually lose again. Through many hardship and anxiety over losing my home, responding to letters sent to me, I made a last attempt to try and reach a resolution with them. They did not answered and went on to order the sale of my property without serving me with all paperwork related to their intentions to foreclose on my home.Tired of being mistreated, feeling discriminated by their agents I talk to the attorney general deputy XXXX XXXX XXXX. I also contacted them ( the bank ) today and spoke to XXXX ( refused to give me her complete name ). XXXX XXXX told me I needed my husband to sign an authorization in order for them to talk to me. My husband has been gone since 2012.
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| 03/13/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I submitted a Qualified Written Request to " Specialized Loan Servicing '' on XXXX XXXX, 2016 to request a deletion letter for an item on my credit report and they failed to send me a response. The first time I called on XXXX XXXX, 2016, the representative told me just to submit a QWR and it should be no problem to delete the item since it is an error. I asked if it was OK to send by FAX. She said yes and gave me the SLS FAX number to send it to.
A few days later, I called to make sure they received the letter and the rep said yes they received it and would have a response for me within 30 days. After 30 days had passed, I called to check on the status. At that time, they told me they had 30 business days to respond.
On XXXX XXXX, I called again to check on the status. They said a letter was generated on XXXX XXXX and sent out. I told them I never received it, and they said that there was an error and they would have to send it back to their credit dispute department. I asked for a manager to call me. No one ever did.
On XXXX XXXX, I called again and got the same run around. I asked to speak to a manager but no one was available again. They told me once again that a manager was going to call me back but no one did. I have not received anything from them. When I asked what address they sent the letter to, they could n't tell me. My current address is clearly printed on the Qualified Written Request letter. I also included 1 ) my credit report and 2 ) my marriage certificate with my name change, which SLS requested when I spoke to them the first time.
SLS information is as follows : Specialized Loan Servicing XXXX, CO XXXX FAX : XXXX XXXX
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| 03/04/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I had a major loss of income in the pass, I 've been trying to obtain a loan modification from my servicer on my own. Things started out well, submitted all requested documents without any issue but since XX/XX/XXXX the servicer has stopped communicating with me. So i contacted via the telephone to see what was going on, I was told that they did n't receive the requested documents i was missing page # XXXX and thatvi needed to resend the entire package and I complied for them to tell me page # XXXX is missing i faxedthe entire package XXXX more times to only be told something else was missing I again contacted my servicer and told them i felt that they were giving me the run around and that i 've used the same fax machine since the beginning with absolutely no problems the prnt out states received ok and how many pages sent at this time more than a month later I was told to just resend page # XXXX which I did and to pay stubs which I sent as required per page # XXXX ..previous stubs had expired.. I received a letter dated XX/XX/2017 that they could n't review my application for a modification because there was less than 45days until the sale date. Please note that my income is adequate for a modification. I feel that my servicer purposely stalled for time so I would n't be eligible to modify my mortgage. There were other incidents that have occurred during this process that I thought maybe they made an honest error but once this happened I knew they were n't honest errors..example ie your monthly income before taxes is XXXX dollars which in fact it was over XXXX.. I need this to be looked into because i can afford to keep my house.
Thank You
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| 11/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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The federal Electronic Signatures in Global and National Commerce Act ( " E-Sign '' ), 15 U.S.C.A. 7001-7031 ( West Supp. 2002 ), provides that electronic records may not be denied legal effect, validity or enforceability solely because they are created electronically.
Both the federal E-Sign and ESRA authorize the use and acceptance of electronic signatures and electronic records in commercial transactions, and confirm their legal validity.
The E-Sign Act establishes that electronic signatures and electronic records are valid and enforceable if they meet certain criteria. See 15 U.S.C. 7001 ( a ) ( 1 ), An electronic signature is " an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record. '' 15 U.S.C. 7006 ( 5 ). An electronic record is " a contract or other record created, generated, sent, communicated, received, or stored by electronic means. '' Id. 7006 ( 4 ).
Consumer authorizations can be provided in paper form or electronically. Writing and signature requirements are satisfied by complying with the E-Sign Act which defines electronic records and electronic signatures. Regulation E does not prohibit companies from obtaining signed, written authorizations from consumers over the phone if the E-Sign Act requirements for electronic records and signatures are met.
Specialized Loan Servicing ( SLS ) received my updated profit & loss statement timely ( XX/XX/2016 ) during the loan modification review process but failed to use my updated profit & loss statement in violation of the federal law 15 U.S.C. 7001 ( a ) ( 1 ).
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| 06/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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In XXXX I was the beneficiary of a Federal Emergency Homeowners Loan Program ( EHLP ). I got a {$50000.00} forgivable loan as long as I kept making my payments and used my house as a principal residence. Thirteen years later, I wanted to sell my house and discovered that HUD had put a lien on my house when I took the emergency loan. In the meantime, I lost all my documentation due to a malfunctioning sump pump in my basement in XXXX. HUD is asking me to repay the {$50000.00} forgivable loan unless I can prove that I paid my mortgage on time between XXXX and XXXX. They won't even accept bank statements because they didn't show when payment was due, only when payment was made. Specialized Loan Servicing LLC refused to provide me with all the billing statements between XXXX and XXXX, stating that they didn't service the loan during that period. If I can not prove to HUD that I made these payments, they want me to repay them {$50000.00}. I met my financial obligation if I still have the same mortgage since XXXX.
I want to file a complaint against Specialized loan servicing LLC for refusing to provide me with my billing statements from XXXX to XXXX or write a letter stating that I have paid my loan on time for the past 18 years. Their inaction could result in me having to pay {$50000.00} to HUD. I want to file a complaint against HUD /Federal Emergency Homeowner 's Loan Program for not letting me know that I had a lien on my house at the end of the program in XXXX. But six years later, asking for documents that are difficult to find. Instead of helping, they are doing everything to get their money back.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX ct XXXX
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| 12/16/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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We wanted to refinance our mortgage and were well into the process when the broker requested a payoff amount. When we got the statement with the payoff amount from the loan servicing company, it included a request to pay roughly {$5100.00} for property taxes.
This was odd, because XXXX XXXX XXXX held our property taxes in escrow every month and had over {$7100.00} in an escrow account. Why did they need an additional {$5100.00}?
We called and asked and they said the {$5100.00} was to pay property taxes if the loan closed after the taxes were due. We were thoroughly confused because - of course - they had {$7100.00} in an escrow account they could use to pay the {$5100.00} in property taxes.
So, I was stuck. The lender would not refi the mortgage without a proper payoff amount and XXXX XXXX XXXX would not change the payoff amount. I eventually called an attorney and he got the loan servicer to update the payoff amount.
We thought we were in good shape, but then the broker told me the new lender was dragging their feet and that we would need to finance an additional {$5100.00} to cover the property taxes.
It did n't make any sense, but we were in a very bad mortgage and we desperately needed to lower the payment so we just XXXX XXXX the {$5100.00} only increased our payment by {$12.00} a month, and we assumed we would be getting the escrow amount of {$7100.00} back, so we just went with the new loan.
Last week, we received an escrow distribution of {$1200.00}. They kept roughly {$6000.00} and we financed an additional {$5100.00}. I do n't know who cheated us out of our money but it 's clear to me that we were taken advantage of.
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| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my home through XXXX. Before the first payment 's due date they sold the loan and sent me a letter that Specialized Loan Servicing is now servicing my loan. It was not clear who the new lender is until I received a letter from XXXX XXXX. I contacted Specialized Loan Servicing and made the first payment on XXXX for XXXX payment so I can set up the account for bi-weekly payments. The account got set up for bi-weekly payments and the first bi-weekly payment was applied on XXXX, meaning they took the money from my checking account. But Specialized Loan Servicing is holding my bi-weekly payments in a " separate account '' until they collect the second payment. I contacted Specialized Loan Servicing few times about this and the last time was XXXX to ask why. They said this is their practice! XXXX XXXX 's letter ( attached ) also indicates that they do NOT accept partial payments. This was however NEVER disclosed to me by XXXX who refinanced my home. XXXX XXXX XXXX practice is preventing me from accelerated pay off. My previous lender didn't have this questionable practice. Here 's my first question : Is this practice lawful? This could result in a class action lawsuit. My second question is, why XXXX never disclosed to me that my bi-weekly payments will be held in a separate account until the 2nd payment gets collected which defeats the purpose of bi-weekly payments? I was very clear to XXXX that bi-weekly payment is a requirement for me. They said it's supported. But this form of bi-weekly payment is a joke! The lender is basically preventing the me to make accelerated payments while it's collecting interest every day. Wow!
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| 11/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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URGENT!! - In XXXX, XXXX, the CEO of XXXX XXXX, XXXX XXXX stated ( article attached ) : For the loans that we own, we have extended our moratoriums for foreclosures and evictions until the end of the year.
My family and I have been scheduled to be evicted from our family home on XX/XX/XXXX by XXXX XXXX ( XXXX ( Eviction attached ). Despite me furnishing the article to the Court and XXXX representative, Attorney XXXX XXXX, of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, confirmed that the CEOs words will not be honored ( emails attached ). I was not given any explanation as to why this XXXX moratorium can not be extended to me. XXXX claims to own my mortgage and I have proof to the contrary. XXXX illegally foreclosed on my home on XX/XX/XXXX. Among other issues, XXXX used a blank, fabricated and fraudulent Assignment of Mortgage that was backdated 7 years ( dated XXXX ; filed XXXX ) and other fabricated documents and never presented the original note to my property. Fabricated documents can not transfer property. Prior to them showing up to auction my home, I had never had any dealings with XXXX.
I have been XXXX since XX/XX/XXXX when I had a roll over crash on XXXX. XXXX. I was denied forbearance or modification to help me during my recuperation which resulted in this foreclosure case. Prior to having many injuries, XXXX XXXX XXXX XXXX XXXX XXXX XXXX after the accident, I have been a homeowner in XXXX since XXXX and had never missed a mortgage payment.
ADDITIONAL INFORMATION Specialized Loan Servicing was ( my Servicer ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX XXXX
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| 01/29/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I am writing to document a formal complaint against SLS and XXXX mortgage servicing companies.
Recently, SLS ( Specialized Loan Servicing Company, www.sls.net ) purchased my mortgage from my previous lender, XXXX ( XXXX ). The transfer process has been very frustrating ; consumers should not be collateral damage in the loan transfer process, particularly given the fact that consumers do not consent to the buying and selling of their mortgages. This has created an incredible amount of work for me and wasted a lot of time, and this clearly has been the case for others too, as evidenced by SLS ' reviews and XXXX online.
On XX/XX/XXXX, payment from SLS to XXXX went through for the remaining principle ( based on a XX/XX/XXXX calculation ) for my mortgage ; however, on XX/XX/XXXX, XXXX also auto-drafted the monthly payment from my checking account. XXXX does not have record of this on my online profile and they have not forwarded this payment to SLS as both companies have said they would through the transfer process.
XXXX now has sent my to a debt collector for failure to pay my XXXX payment and plans to auto-draft double my monthly payment from my checking account on XX/XX/XXXX.
This is unacceptable, and has to stop. Consumers rights need to be protected during the home buying and selling process and the onus of record keeping should not fall to the consumer, the innocent bystander in this process.
To make matters worse, neither LoanCare nor SLS offers customer support on the weekends. I work a very busy job with long hours and am not available to troubleshoot and clean up the mess that SLS has created during the weekdays.
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| 07/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account information incorrect
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Web |
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Specialized Loan Servicing has misapplied payments, payment amounts has an incorrect loan as well.
This started because my bank mistakenly cancelled my payment and so I received a late payment on my credit score. To resolve this I have called and messaged this company numerous times.
I have overpaid most months, until this happened and was told that if I didn't have a late payment prior, it was usual to have the credit reporting favorably updated by different reps. No one was willing or able to help me or explain the outcome.
Because if this I did a complete audit of my entire payment history to find out that they literally misapplied my money or didn't show a payment at all which impacts my over all balance as well as impacts my credit rating.
I was advised there is literally no escalation path or someone I can speak with that can help me resolve or receive help. I am told that there is NO, NONE, ZERO escalation service or managers and that all teams are completely separated and calls can not be escalated or transferred.
Main discrepancies : Show a payment of XXXX in XXXX. First payment wasn't due until XXXX.
From XX/XX/XXXX- XX/XX/2018 my loan was sold 3 times SLS payment of XXXX on XXXX was not actually applied to my loan balance for XXXX and my overall balance and interest have been incorrect since then My late payment in XXXX, which is where I am requesting that I am provided assistance to correct my credit rating doesn't show my payment on XX/XX/XXXX and XX/XX/XXXX for both months My XXXX payment of XXXX was misapplied to Interest in the form of XXXX and a giant leap in Escrow My XXXX payment has the same issue.
|
| 03/25/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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I have been trying to communicate with SLS mortgage/collection agency for the past few years but they refused to communicate by email.
We have been insolvent after the real estate crashed in XXXX. Both my husband and I have serious health conditions ( XXXX XXXX, XXXX XXXX and XXXX ), and are not able to work many hours.
I have been trying to settle with SLS but with no relief.
XX/XX/XXXX, When our property was in a short sale, XXXX ( first mortgagee ) was offering {$3000.00} to XXXXXXXX XXXX ( second owner of the equity line ) XXXX wanted {$19000.00} to close the deal and forgive the rest of the loan with tax liability to be on us. So it fell out of escrow because XXXX did not complied.
In XX/XX/XXXX, we got an affordable modification with XXXX with a differed amount of {$300000.00} and adjustable rate on the balance which has gone up three times. Now our payment is {$4000.00} We have been insolvent since and have lots of documented health problems, ( husband has XXXX XXXX XXXX XXXX in his XXXX, XXXX and I have a XXXX XXXX that is triggered by stress, and an XXXX is needed to correct this situation. I also have XXXX in all my XXXX and XXXX due to stress ) Now, with the increased payment on this property, we may not be able to keep it due to our health issues. In that case it may go to short sale or foreclosure.
At the moment, my father-in-law is willing to offer {$18000.00} to SLS and have the rest forgiven. But SLS continues to reject our offer or communicate or respond through email. They continued to demand large payments from us every month.
This has been very stressful and has cause serious problems with my health
|
| 07/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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In XX/XX/XXXX2018 my closing co ask and received by fax a payoff on my loan at Specialized loan servicing co for closing as i sold my property, this amount was sent to them on XX/XX/XXXX18, and returned approximately to the closing co on XX/XX/XXXX18 saying it wasn't enough to payoff the loan, in the meantime they sent me a escrow /insurance refund, they called me approximately XX/XX/XXXX18 saying i needed to return this escrow amount, it was sent to me in error, i was instructed to send it by certified check back to them, i did this, My closing company re-sent the amount given to them back to my mortgage co, My mortgage company once again returned it to my closing co as they said it wasnt emough to pay off the loan, they didnt wait for my escrow check returned to get to them,. So finallly on XX/XX/XXXX18, my closing co sent the mortgage co ( SLS ) a new wire amount with the total payoff again including what they had refunded to me, Now the mortgage co has a new wire $ amount for the NEW total payoff amount and has my check where i returned the money to them, While checking my credit file they have turned in i didnt pay XXXX and XXXX payment showing me 60 days past due on my credit, dropping my credit score from near XXXX to XXXX, i have always had GREAT CREDIT, i need help and my credit restored, none of this was my fault, it was all started by SLS giving us the wrong payoff amount, and now they are hurting my credit because of the delay to payoff the loan I have called and was told theres nothing i can do, the payments were not paid on time and thats it. PLEASE HELP ME ALSO I NEED my ecsrow refund returned to me asap, thanks
|
| 01/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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My home is in foreclosure. I am working with Specialized Loan Servicing. I submitted a request for modification through XXXX, XXXX XXXX XXXX XXXX XXXX. XXXX has not been active as an advocate for me to get relief from SLS. On XX/XX/XXXX I received a letter from SLS indicating they want a letter of explanation. This followed a request for a copy of my pension documents from the XXXX XXXX XXXX County, Maryland. The requester was XXXX XXXX, ID # XXXX. All of this information was to help them modify my loan to a point I can make the monthly payment. Just a few days later, before I was able to submit a letter of explanation I received a letter from XXXX XXXX ID # XXXX, dated XX/XX/XXXX ( just 4 days ) indicating my loan was modified and my trial payments were {$1500.00}. This is the same modification that was offered to me in XX/XX/XXXX. I talked with XXXX XXXX then and told her I could not make that payment due to my fixed income. I am XXXX and receive a Social Security check for {$1800.00} a month and a pension check for {$430.00}. This pension is based on my being a Volunteer XXXX XXXX XXXX for 43 years. I told XXXX XXXX in XXXX I could not afford the monthly payment and needed it to be around {$1000.00} a month. Notwithstanding she sent the same modification out so I can not afford it and they will take my home. She did not reference any of the documents sent to them by XXXX wherein I requested the lower payment. Furthermore they made their decision before I was able to send the letter into XXXX XXXX. In my opinion they are bargaining in bad faith, knowing I can not afford their modification. I have lived in my home since XXXX.
|
| 04/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I Obtained a mortgage through XXXX XXXX XXXX in XX/XX/XXXX. XXXX sold my loan to XXXX XXXX and Specialized Loan Service shortly there after. My certified mailing address was shown to be XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. XXXX recoded my address to be XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. I never received any mortgage statements from XXXX as they were going to the wrong address. I learned about the error on XX/XX/XXXX when I was checking my credit and noticed a 90 day late from SLS/XXXX. On XX/XX/XXXX I made the payment to XXXX to catch up, and set up the mortgage to be on Auto Payment Drafting from my bank account so this wouldn't happen again. SLS/XXXX 's automated phone system allowed me to do this. However, what I wasn't aware of was that, SLS/XXXX will not let you set up auto drafting for 48 hours after a phone payment is called in. So, I thought I was set - auto payments would be made and I wouldn't have to worry about this property and the above happening with XXXX again. Unfortunately, even though the automated system allowed me to set up auto payment, SLS/XXXX didn't honor that and I received another late payment mark on my credit because the following payment never happened. So, this time, I made the payment with a live person and set up auto drafting with a live person. Which is interesting because they allowed me to set up auto drafting even though my other payment hadn't cleared ... The long and the short is, SLS/XXXX has administrative issues and consumers are getting the short end of the stick. I greatly appreciate any assistance you all can provide in disputing this derogatory mark on my credit.
|
| 01/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX requested deferral under the Cares Act due to loss of income XXXX approved for 3-month deferral beginning XX/XX/XXXX through XX/XX/XXXX XX/XX/2020 XXXX begins the process of requesting an extension XX/XX/XXXX through XX/XX/XXXX follow up multiple times a week to request status of the appeal and provides any and all requested documentation XX/XX/XXXX receive letter denial of extension XX/XX/XXXX began process to appeal denial XX/XX/XXXX lender requests additional documentation XX/XX/XXXX call SLS have conference call with SLS and my attorney due to no update on status on appeal XX/XX/XXXX property is sold XX/XX/XXXX SLS sends satisfaction of mortgage letter XX/XX/XXXX begin purchase of property in Texas XX/XX/XXXX lender contacts me to provide documentation of forbearance as credit bureaus show the account was closed as 120 day late XX/XX/XXXX call SLS requesting letter showing forbearance period XX/XX/XXXX call SLS for status on of my forbearance letter, told SLS decided not to send letter and was just correcting bureau. Told SLS to send letter I requested, was told would be getting response in 48 hours XX/XX/XXXX receive letter stating that they completed a request to take the forbearance of the mortgage ( which was not requested ) and payments to begin XX/XX/XXXX on a mortgage that is paid off and closed XX/XX/XXXX call SLS with mortgage broker to get his assistance to have them correct the account. SLS stated they have 30 days since I called on XX/XX/XXXX to correct the account status with the credit bureaus. When requested documentation be sent to me for proof of what the agent stated on the call. She hung up.
|
| 11/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Very disappointed with XXXX, of all Credit Agencies, your response and clear lack of proper assessment, you've sided with a crooked company that has lied and not corrected their own misreporting, despite my screenshots of information proving so. You also continue to reduce our scores, again without any consideration, which the other agencies have corrected and who properly reviewed all information and took care of correcting information and scores. Despite proof of unfaultered trial payment program, which has not been corrected, you clearly are unable to rationalize the facts.
SLS - Specialised Loan Services, shows missed payments on our mortgage, on XXXX occassions, - PRIOR TO THEIR OBTAINING the mortgage from XXXX XXXX, where there was an agreed deferment and already signed documents in place to restart payments, AND SLS reporting failure of making trial payments to them, which are clearly documented on the account, received documents of confirmation of ALL Trial Payments and agreement to continue planned payments, YET SLS and XXXX have failed to remove the INCORRECT INFORMATION FROM THE CREDIT AGENCY PUBLIC RECORDS. WHEREAS the information has been corrected with XXXX AND XXXX .....
This has now caused any company using ONLY XXXX to DENY CREDIT, based upon FALSE INFORMATION from SLS on XXXX site.
We have also since received a letter from SLS offering products to us, based upon our " EXCELLENT PAYMENT HISTORY '' SLS and XXXX HAVE FAILED to correct and will be subject to litigation with the Documented proof we have from SLS THAT EVERYTHING SINCE AND INCLUDING THE TRIAL PERIOD was satisfactorily PAID AND SETTLED.
|
| 10/29/2018 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX-1, by XXXX XXXX XXXX XXXX, as Legal Title Trustee c/o Specialized Loan Servicing, LLC XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX XXXX XXXX XXXX XXXX has filed a mortgage foreclosure against me and I never executed any agreement with them nor can XXXX XXXX XXXX XXXX furnish documents from the original creditor enclosing my on time payment history.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX-1, by XXXX XXXX XXXX as Legal Trustee do not have the following legal authority : 1. Collect payments from borrowers 2. Initiate nor have discretion to authorize a mortgage foreclosure 3. Reluctant to oversee mortgage servicers to confirm if the foreclosure has merit.
4. Does not manage or maintain properties in foreclosure 5. Not responsible for the approval of any loan modifications 6. In short, XXXX XXXX XXXX XXXX XXXX DO NOT have no advance knowledge of payment history nor the clear chain of title from the originator creditor demanding XXXX XXXX XXXX XXXX and servicers to execute foreclosure for payment.
Plain and simple, XXXX XXXX as Trustee does not exist thru my discover.
1. The " Trust '' NEVER entered into any transaction in which the Trust paid for assets. Nor have any third parties SLS ( Specialized Loan Servicing, LLC ) executed monetary interest.
2. Through deception, XXXX XXXX XXXX XXXX never execute foreclosures. They use servicer 's to conduct the dirty work to deceive consumers.
This is not a duplicated complaint ... .should all parties be reluctant to respond.
My complaint is toward Servicers using XXXX XXXX XXXX XXXX as a shield from liability in fraudulent foreclosures.
|
| 07/18/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX .
XXXX XXXX , LA XXXX I became late with my mortgage due to illness and job loss and was approved for a short sale. I listed the property and an offer was submitted by my Realtor. XXXX made a cash offer on the property for more than the bpo. We encounter a problem due to communication : since the offer was from a corporation we were notified that the mortgage company needed articles of incorporations. That information was provided and a later email was sent and it was not sent to my Realtor requesting that they needed authorization from XXXX that the person signing the purchase agreement be confirmed that they were authorized by XXXX to purchase real estate on there behalf. The authorized person was out of the office due to illness and we had a delay in getting that document. It has been provided and sent to SLS and now everything is in place to move forward with the short sale. I am being told that since it 's 1 day late they are cancelling my short sale. I would like to short sale the property rather than it be foreclosed on. I found my husband dead on the porch of the property and I am now widowed with school age children to care for alone. We the 2016 Great Flood of Louisiana rentals are expensive and my hope is to position myself to purchase a home for myself and children. I have request that the foreclosure be proposed to move forward with the short sale. I do n't think foreclosure benefit anyone ; so I think that I am being treated unfairly. The area is crime ridden which is why my husband was murdered and the fact that we an offer from XXXX is a blessing.
|
| 11/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My problem started when my loan was sold to sls from residential credit solution. I applied. Modification loan and they denied it in XX/XX/XXXX. Which reasons are not cleared to me why my application was denied. Then a week later I received a Deafault letter with so many extra charges. When I called somebody said the extra charges are for escrow and To me an escrow charge is only when buying a new house. I paid the amount though it left my family in debt. But in XX/XX/XXXX i received again a default letter stating my account is in default again for not payment even i sent money in XX/XX/XXXX, I called 3 days ago, some name XXXX told my wife that our monthly payment is already been increase to {$3400.00} instrad of {$1500.00}, which was sign by me from our previous mortgage. Apparently because they took over paying my property tax they charge extra {$15000.00} in advance every year. I told them that I could pay my own taxes and I theres a way that I will pay it myself, instead of them paying it without any sign aggrement between us. She Said no, they will keep paying it and willl charge my account XXXX every year. & will be collecting them in advance by adding {$1100.00} every month on my monthly payment .and I was advise to apply a new modification loan again to which I am not sure they willl approved me. I am afraid that this company is ripping us off and eventually will foreclose our home because of all the additional charges on my account which is not affordable .We can not afford to make a payment of {$3400.00} every month when our contractual amount is only {$1500.00} I hope you can help Us. Thank you very much
|
| 04/10/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I obtained a loan modification in XXXX. In XXXX I got divorced. I was told by XXXX XXXX ( who carried my modification at the time ) that my loan was Assumeable. I worked for 6 months to get my debt paid off and my FICO score high as to assume the loan on my own. In XX/XX/XXXX I was ready to assume the loan. XXXX XXXX transferred my loan to Specialized Loan Servicing LLC in XX/XX/XXXX. When I called them in XX/XX/XXXX I was told that SLS does not have the capability to do loan assumptions. I spoke to a manager who told me that they can. I followed there steps of sending in a letter to begin the assumption process. After 30 days and now response I called again. Again was told SLS does not have an assumption process, again I asked for a manager. Manager told me that they do and that received my first letter. Gave me the next step of mailing in my divorce decree to show I received the house through my divorce. 30 days later no response from SLS. Many calls and no return calls later I finally recived a letter in the mail from SLS stating that my request was declined with a bogus reason. SLS must allow me to assume not refinance. Per the Ger St Germaine act which is in my Loan Modificaiton language I am allowed to assume the loan in case of divorce. SLS is giving me the run around and you can not reach anyone by phone. I need to get my ex husbands name removed from this loan. SLS needs to accomodate my request per the law. I would like to file a formal complaint against SLS and request that they contact me immidiately with means for me to begin the assumption process per my contratual language in my loan modification.
|
| 08/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Today ( XX/XX/2020 ) I tried to pay my mortgage online as every month. Our servicer was switched without our knowledge from XXXX XXXX XXXXXXXX to Specialized Loan Servicing. They failed to even notify us in time, there were several hick ups which I complained about before but those have been resolved. It is way too hard and COSTLY to make a payment over the phone and with any question about our foreberance plan we never wanted to be in ( we never missed a payment but can't reach anybody over the phone ), I tried to make a payment online.
Paying online should not be hard. This awful company required me to change my password. After I changed the password, I was asked to verify my account with a code sent to my cellphone. After I changed my password, and verified the code, I was once more asked to verify yet another code. After that I was asked to write down a 16 digit code for future verification. By that time my blood pressure must have been through the roof. It should not have been this difficult and lengthy to make a payment. So I called them and hit # 4 for technical problems online to make a payment to find out why I had to change my password in the first place. Of course the person on the other line had a heavy foreign accent ( that was to be expected ). It is hard to believe what she told me : if I only log one once a month ( which is hard enough so I don't plan on logging into my account more than once a month ), I have to change my my password and go through the lengthy verification process every time. This is unacceptable. It seems like they want to make it as difficult to make a payment, as possible.
|
| 06/24/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
SPECIALIZED LOAN SERVICING has changed the terms of my HELOC, choosing to sell my personal information to non-affiliates. SLS declares that our Total Monthly Payment is roughly {$52.00} per month, for XXXX it is {$52.00}. When SLS assumed control of of our HELOC XXXX XXXX, 2015, I called to discuss my loan terms. I stated that we would send the monthly payment they required by mail, but I did not want a continued ACH draft against our checking account. I also disputed their freedom to share my personal information with non-affiliates.
My bank is unable to determine which institution is drawing {$100.00} per month, and offered to charge-back the ACH which has occurred XXXX times. SLS now asserts their right to those funds, issuing a Mortgage Delinquency Notice on XXXX/XXXX/15.
I recognize my indebtedness to SLS, but find their threats to adversely impact my refinance process to be reprehensible. Their report of a Mortgage Deficiency already appears to have impacted our credit score.
I sought opportunity to refinance my mortgage and HELOC with XXXX to no avail. XXXX assigned XXXX ( XXXX XXXX XXXX ) to service my HELOC in the past. None of their past phone numbers are functional, and SLS provides only a contact with XXXX Bank, which has no information on my HELOC or any other account.
I have asserted my intent to pay off the debt that SLS claims through a refinance. SLS 's actions threaten to accelerate payments or demand payment in full on the HELOC. They reject the possibility of refinancing just the HELOC. A neighbor succeeded in accomplishing this with a different servicer, so I know it is possible.
|
| 11/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Just received a Notice of Default and Intent to Foreclose demanding a lump sum of money. The mortgage was transferred to them XX/XX/XXXX and they showed me 30 days late every month since and will not correct the credit report so we can't sell or refinance. I have lost several offers on the house and just found out we can refinance for 2.99 % and lower our payments but for this despicable company that is trying to steal our home and/or XXXX us with all the harassment. We receive letters and threats every few days and always on Friday to wreck your weekend and always on holidays. My husband is a XXXX year old veteran with several medical conditions including XXXX ; and this company gave me an XXXX and is interfering with me making a living and my jobs. I almost XXXX XXXX every time I see a letter from them and/or do XXXX XXXX which is very painful for me since I have had XXXX XXXX. I can't believe you can't put them out of business and demand payment in full of our mortgages. I just mailed the XXXX payment on XX/XX/XXXX usps priority and they did not post it til XX/XX/XXXX so they could charge a late fee. How are you allowing them to remain in business.
It also appears that this was triggered by your onboarding software, which I dispute as being legitimate and legal, and am requesting any and all information and details regarding the programming and software and what company or companies created it, are involved with it in any way, and whether they are a foreign company and have any affiliations with a foreign government. Specific details, names, addresses, dates, etc.
I am attaching several exhibits.
|
| 09/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This relates to my previous complaint number XXXX, to which the mortgage servicer ( SLS ) responded in pertinent part as follows : " SLS has investigated the matter and determined an error in the submission of funds to XXXX XXXX after disbursement. To ensure correction of the situation, as of XXXX XXXX, XXXX, we have issued a refund to you in the amount of {$140.00}, which includes principal and interest. Refunds to the escrow account in the amount of {$1900.00} and {$1800.00} have also been applied, less any balances in the escrow account. '' The refunds to my escrow account described in the response letter have not been made. I am still out {$1900.00} in property taxes that SLS failed to pay on my behalf as promised under the terms of my mortgage ( apparently due to an unspecified " error in submission of funds to XXXX XXXX after disbursement '' ), and associated penalties. After receiving the response, I spent the better part of a day speaking with various SLS representatives, none of whom was able to describe whether or when the escrow credits would occur and when or how those funds, once credited, would be disbursed to me to replenish the personal funds I depleted to pay the taxes SLS failed to pay on my behalf and associated penalties. At the conclusion of my final call, an SLS representative actually had the audacity to state that the best she could do for me was offer to open a research case, despite the fact that SLS ' response letter specifically indicated that they had already researched the issue ( over the course of a couple of months ) and concluded that credits were due to my escrow account.
|
| 08/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS mortgage provider is servicing two of my loans.
On one of the loans they 've lost a payment for the month of XXXX 2017. I did send a payment and have a cached check image on file with my bank.
SLS have received payments for both loan accounts for all other months - not a single missed payment. SLS also received payments for the month of XXXX - on both accounts. Yet they 've put my account into delinquent state - not giving me a courtesy call or a grace period to react to the XXXX statement and realize that XXXX payment on one of the accounts was not posted.
I have provided SLS with an image of a cleared check, all the data necessary to prove that payment was received by them, yet I 'm still in delinquent state. I 've recently located the funds too and called their customer service to explain that they mistakenly posted the payment to the other loan account that I have with them.
Their response is that the delinquency will be removed once funds are transferred to the correct account. Their original quote was 60 days to handle this issue. Now I 'm getting a quote of at least 10 business days to transfer money to the correct loan account.
I 've asked SLS if this delinquency has been reported to my credit history and they confirmed that it has even though consumer should have 60 days to appeal any financial issues prior to being reported to the credit bureau.
I would like the poor service provided by SLS to be reflected on their public rating and record.
I would also like to make sure that their mistake does not get reflected on my credit history - neither now nor several months down the road.
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I'm not sure if this went through, but here it is again. We we're hit with the XXXX pandemic and we suffered, lost of extra income medical bills. Our mortgage company offered a forbearance plan and we took advantage of it. They offered extension s and we accepted them. I knew that we would have to pay the part that we were behind on. So Specialized Loan Servicing said that we could set up a repayment plan. We were searching for help online when XXXX XXXX XXXX noticed us needing help and said that they could find a program that may would fit out situation. Not knowing what the plan was we accepted the third party help. We paid them {$3200.00} for the services. Specialized Loan Servicing denied all that they were trying to do for us and would not budge on anything. XXXX XXXX XXXX kept informing us not to worry all was still under control. Specialized Loan Servicing is still not budging and since the forbarence ended in XX/XX/2021 they have accelerated the full amount owed that we were behind on with no repayment plan. Trying to pay the amount that we were behind on in three months is impossible. We can do it but not in three months. They are only giving us just thirty days and counting. The money that I paid XXXX XXXX XXXX could have were toward paying Specialized Loan Servicing. I asked XXXX XXXX XXXX before they took charge if I paid them how could I pay on our mortgage. He replied no don't pay them until we are done. The XXXX affected us badly and the second income that I had to help with the mortgage payments was lost. We are retired and we shouldn't have to go through this at this stage in our life.
|
| 02/28/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
RE : Specialized Loan Servicing XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX My acct # XXXX My husband & I borrowed a 2nd mortgage from the above listed lender in the amount of XXXX in XXXX. This was d/t my husband 's near death experience & our massive medical bills. We were able to make a few payments but eventually had no funds to pay for the 2nd mortgage. In XX/XX/XXXX, my husband died suddenly or unexpectedly. I was scammed & mistreated during this period. I put our Condo on the market to be sold. It sold in XX/XX/XXXX. Near closing, I was informed by my attorney 's office, Specialized Loan Servicing company would take XXXX for payment owed. I was perfectly fine with this. But the attorney added, they will also be taking XXXX in interest, and late fees as well. I called the company and my Realtor called to beg this company not to do this, as it would leave me financially distressed. I closed on the Condo and took away XXXX from the sale. I'm a new widow. I'm scared. My husband is dead and gone forever. I'm also XXXX and try to work, but it's extremely difficult. I KNOW this company was informed of my XXXX & financial hardship. I lost. They got their money. I want the media to know this is a Predatory Lender. Don't borrow from them. This is so cruel and unkind. They didn't have to destroy me. I really want ppl to know what they did to me after the recent loss of my spouse. Please help me. I can be reached at : XXXX or XXXX. Please be aware I have contacted XXXX of Colorado. They are investigating the matter. I have not heard anything specific yet from the XXXX. Thank you. Sincerely, XXXX
|
| 10/04/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Since XXXX, Specialized Loan Servicing has been " losing '' my monthly payments and not applying them correctly to my account. These payments are sent electronically directly from XXXX XXXX XXXX ( not US mail or paper check ), and I have proof of payments. Every month I have to print out a proof of payment ( to mail since they do n't accept email ) and call them and ask them to correct their records. They never correct them until I file a complaint with the CFPB.For example, Prior complaints are [ Case XXXX and XXXX. Every month my HELOC payment is electronically sent directly from XXXX XXXX XXXX to SLS for the monthly. I have been using this same process since the day SLS purchased by loan from XXXX. I received my statement for XX/XX/XXXX, dated XXXX/XXXX/XXXX and they are stating that I did not submit payment that was due on XXXX/XXXX/XXXX. The payment of {$190.00} ( ref # XXXX ) was delivered on XXXX/XXXX/XXXX because XXXX/XXXX/XXXX was a Saturday. I even called ahead and spoke with XXXX and told her that I would be sending the payment and it was scheduled to arrive on XXXX/XXXX/XXXX so it would not be late and that it should be applied to the monthly payment due ( it is not an " extra '' payment to be applied to principal ) .SLS needs to find this lost payment and remove reporting of late payments. I have NEVER been late with a payment, but my online profile now shows that I have a record of late payments. I know that late payments impact a person 's credit score. I am tired of wasting my time having to call them every month and spending money on paper, ink and postage to submit proofs of payment.
|
| 09/30/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I 'm a XXXX years old man with a mortgage with loan servicing company Specialized Loan Servicing. Because of a previous illness and financial hardship I became delinquent on my mortgage. However, my financial hardship ended but I did n't have enough to reinstate the delinquency of the loan. Thus, I applied for a loan modification but did n't fill out the paperwork correctly and got denied XX/XX/2016. I found assistance and filled out the documents providing all sources of my income. A full loan workout package was faxed to SLS on XX/XX/2016 and they acknowledged that they received the documents on XX/XX/2016 and processed the documents on XX/XX/2016. A single point of contact was assigned to the account - XXXX and he advised that the file would be sent to an underwriter for further review on XX/XX/2016. On XX/XX/2016, XX/XX/2016, XXXX, XX/XX/2016, XX/XX/2016 and XX/XX/2016 my 3rd party representative called and was told that the file was still in active review for a loan workout. A foreclosure trustee sale was scheduled for XX/XX/2016 but was postponed to XX/XX/2016 to allow SLS underwriters time to evaluate the documents. On XX/XX/2016, I was advised that a " soft denial '' was initiated in the notes due to my failure to provide federal tax returns. However, SPOC XXXX never advised that I needed to provide tax returns. On XX/XX/2016 I submitted tax returns. On XX/XX/2016, SLS said they would not allow the modification to be reviewed because they require 38 days to review documents prior to a foreclosure auction date. They said they will move forward with a foreclosure and repossession of the property
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| 01/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing has lost one of my mortgage payments and will not provide a solution to the problem. On XX/XX/2022 I sent {$1500.00} to XXXX XXXX XXXX. This was the initial payment on our mortgage. XXXX XXXX XXXX then sold the loan to Specialized Loan Servicing and this {$1500.00} payment was sent to them in order to be applied for our XXXX payment. Specialized Loan Servicing is saying that they have not received this payment and as of today XX/XX/2022 it has not been applied to my account. XXXX XXXX XXXX has confirmed multiple times that this payment was submitted to Specialized Loan Servicing via ACH. XXXX XXXX XXXX sent the ACH confirmation to Specialized Loan Servicing on XX/XX/2022 and resent it again on XX/XX/2022. I have also sent Specialized Loan Servicing my bank statements as proof of all payments being taken from my account. Since they have not applied the initial payment I had to make an additional payment for XXXX in order to avoid any late fees. I have paid Specialized Loan Servicing directly for XXXX, XXXX, and XXXX. Those three payments have all been applied to my account, but the initial payment made to XXXX XXXX XXXX still has not. I have called multiple times and I have even authorized XXXX XXXX XXXX to call on my behalf which they have. We can not get any resolution to this problem. Every time they tell us it's being escalated but nothing happens. There have been multiple cases opened with them and they all get closed with no resolution and no real answers. This has been going on for over 3 months and I can no longer waste my time on the phone with them to get nowhere.
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| 04/04/2020 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Our Mother, that passed away, had a loan, line of credit, with XXXX XXXX XXXX that was sold to SLS Servicing Loans.
Our mother loss her XXXX ( source of income ) was in and out of the hospital before passing away in XXXX 2019.
All of this happened in the span of 7 months. Back to back it was something and she failed to pay on that loan.
When she. passed we took a month to process. We collected her bills and reached out to SLS to have the validate the debt.
During this time they continued to send 3-4 letters with interested added while we had to submit paper word of being an executor of the estate.
Then ocne we ere able to access her files they continue to send more letters and added more interest and still no proof of debt owed.
When it was validated we then applied for Mortgage Loan Assistance to get our options and reduce the interest.
They then sent an attempt to foreclose from a lawyer.
During this time we had continued to find out by calling weekly about further documents need even when online it would state something else. Also every time we called it would be something different needed. They only way we would get status updates if we called or checked or mail which would also take long to receive.
Now we logged into our account an our application is gone and more interest has been added.
We are proactive in trying to settle this with no proper communication on what do moving forward.
Not one person has been consistent in assisting us. If it was not for COVID19 we believe they would try to foreclose on us.
We just want all fees and interest since her passing reduced.
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| 09/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We had set up where the last day of the month the payment was automatically paid. So on XX/XX/2018 {$1200.00}, which was the payment amount, was taken from the bank. On XX/XX/2018 they took out {$1200.00}, which was the payment amount, again. So the bank, XXXX XXXX XXXX, stopped all money going out. My husband called SLS Mortgage to try to fix the problem. They said they would but they haven't tried to fix it. So we went to XXXX XXXXXXXX XXXX and they worked with us for an hour, but bottom of line, we have to try to fix it with SLS Mortgage. They told XXXX to call them and try to straighten it out. So he called them and it was not satisfactory. They told him they would send a check on XX/XX/XXXX. Hopefully they will, but in the meantime we can't do anything because of the {$1200.00}, which is still there. We can't even buy food, we can't do anything, because SLS has blocked everything.
XXXX XXXXXXXX XXXX advised us not to have the money automatically paid because it can cause problems like this. So we cancelled this but it doesn't help the problem right now.
This is not the first time this has happened. It happened three or so months ago but at that time the company was easier to work with. Now it's really scarry because how many more times will this happen?
We feel we are caught between a rock and a hard place because we don't trust SLS. And they are not good to work with. This is not a problem we made, it was their doing, and they treat us like it's all our problem. In the meantime we have to try to figure out how to keep from 100 percent ruining our credit and even worse, getting food to eat.
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| 02/06/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Specialized Loan Servicing, XXXX ( XXXX ) has a XXXX XXXXe on my home XXXX XXXX XXXX XXXX CA XXXX and was XXXX in XXXX XXXX XXXX on XX/XX/XXXX. XXXX, XXXX was included in the XXXX and the debt was XXXX with the XXXX. XXXX, XXXX. I have made XXXX aware of this and they have ignored the information I have tried to share with them and have proceeded to move forward with the foreclosure process. I need assistance to have this process stopped. XXXX will not listen to me when I try to talk them. I am XXXX XXXX XXXX and can not afford to lose my home. I made every payment on time on my first mortgage since XXXX. I have reached out to XXXX XXXX with my first mortgage in XX/XX/XXXX to try to refi my XXXX mortgage into the XXXX loan to stop the foreclosure process and buy myself more time to get a lawyer to get SLS to listen to me and look at the documents I have showing that the debt was charged off and discharge in XX/XX/XXXX. My XXXX XXXX XXXX XXXX XXXX started my refi in XXXX and strung me along telling me that the loan is almost finished and just need XXXX more step in underwriting to go and will be signing docs soon. On XX/XX/XXXX XXXX XXXX loan XXXX informed me that he could not complete my loan as promised. The loan agent with XXXX XXXX informed me that I do not need to make mortgage payments for XXXX and XXXX because those payments will be wrapped up in the new loan. Luckily at the XXXX hour on XX/XX/XXXX I had a terrible feeling that i needed to make a payment so I did. Kept my flawless payment record with my mortgage company although I had been given the wrong advise. PLEASE HELP ME KEEP MY HOME
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| 11/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Cfpb disappointed in your level of service & support of XXXX, XXXX borrowers like myself. On two separate occasions I have FILED COMPLAINTS with CFPB identifying REAL complaints against specialized loan servicing. Complaint # XXXX & # XXXX for XXXX # XXXX. The LOAN business & financial products ARE full of biases AGAINST XXXX NOT too mention the XXXX XXXX XXXX XXXX WHICH practice XXXX XXXXXXXX XXXX XXXX XXXX XXXX.
These issues WHICH I brought to your attention HAVE not been " FIXED '' IN XXXX NOR in XXXX. This complaint process is little MORE than a red flag for companies LIKE XXXX XXXX XXXX whom issued ( me ) a XXXX XXXX loan on XXXX. Then began increasing INTEREST RATE & Payment in XXXX. Only two years after modification began. In XXXX, I was provided a LOAN modification with the SERVICER SLS loan XXXX & new payment WAS too begin on XXXX for {$910.00}. Instead of this payment AMOUNT which I agreed too, my payment was @ least {$1100.00} per month & I made new complaint # XXXX. The company ( SLS ) MAILED a letter in XXXX, XXXX agreeing to " Resolve '' issue in ( 15 ) business days. YET, XX/XX/XXXX I am filling a NEW complaint.
Instead OF ONLY filling this complaint WITH your organization I WILL be ALSO contacting the XXXX XXXX XXXX too notify them of my displeasure. Again, my XXXX complaint servicer should NOT have been able to increase my payment for @ least ( 5 ) years NOT 24 MONTHS. SECOND complaint with CFPB notified them if A {$200.00} per month increase on agreed upon payment & SLS agreed to resolve in ( 15 ) business days of XX/XX/XXXX. Issues STILL not RESOLVED. DOCUMENTATION TO FOLLOW.
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| 04/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Specialized Loan Servicing is a predatory lender who has constantly used servicing practices to harass and disadvantage me so they can force me out of my house.
I am : XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX Veteren XXXX XXXX The company had a representative come to my house and XXXX XXXX me, calling me " a XXXX, XXXX XXXX. '' Video included.
After complaining they said they were not responsible, yet they use constant tactics to force me into foreclosure as a predatory lending company.
I am reporting claims of discrimination and abuse as a XXXX, XXXX, XXXX veteran and XXXX.
Multiple previous complaints to both the CFBP and Nebraska Department of Banking and Finance Regulation demonstrates a pattern of discrimination and predatory practices starting in the years prior to the pandemic and continuing throughout.
I ask that CFBP scrutinize Specialized Loan Services discriminatory practices that amount to constant microaggressions in servicing practices including charging me and carrying over a fee called a " BPO '' which was not paid by housing assistance funds.
This fee was charged for the visit by the person who called me a " XXXX XXXX XXXX ''.
This fee caused my credit score to be impacted over the course of the last 6 months were it was carried.
SLS violated my civil rights and continues to be a source of mental and emotional distress due to the CONSTANT use of these predatory lending practices.
Because I am XXXX.
Because I am XXXX.
Because I am XXXX Because they want my house!
And I am not alone! SLS routinely preys on homeowners forcing them into default.
THIS HAS TO STOP!
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| 05/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My name is XXXX XXXX XXXX I took out a loan with XXXX XXXX XX/XX/2019 The Loan was sold to XXXX XXXX.
The Loan was sold to XXXX XXXX The Loan as sold to CMC Funding The Loan was transferred to SLS Funding.
It seems like there was one more in there but it has been sold so many times it is hard to keep up with.
The day the Loan was sold from XXXX XXXX to XXXX XXXX. I made a principal payment of {$1200.00}. This was not reflected in my mortgage balance. XXXX XXXX acknowledges this and sent the payment to XXXX XXXX. XXXX XXXX acknowledges this and sent the money XXXX XXXX XXXX XXXX XXXX provided me the wire confirmation number for this transaction. This IMAD number is ( happy to provide and given to them ). I have sent my bank statement to SLS ( Specialized Loan Servicing ) it is in their email files. I opened a case with them and they declined to correct my balance. I asked them to reopen the case they refused. I contacted my US Representative and he said reach out to them again and I did. The sent an email saying someone form customer service would contact me but they have not. My US Representative directed me to the CFPB and that is the reason I am reaching out to you. I have all of the supporting documentation. I have never dealt with anyone with such poor customer service. They emphatically told me they would not reopen this and yet they have provided no explanation. I sent in the Wire confirmation information above and my bank statement and they told me to provide proof. Although they didn't suggest anything else for me to send in. I just want my account corrected. PLEASE HELP. THANKS!
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| 06/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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My mortgage servicing company is Specialized Loan Servicing I ( SLS ) I Was given forbearance From XX/XX/XXXX until XXXX XXXX due to Covid pandemic.
I started the payment from XXXX XXXX, XXXX and have been paying on-time ever since.
Not XXXX payment has been late as of today, XX/XX/XXXX.
I am working for the XXXX XXXX in Florida as XXXX XXXX with a yearly salary of {$88000.00}.
Since XXXX XXXX, XXXX, I have been paying my monthly mortgage amount of {$2600.00} as it was before the start of the forbearance ( also verified by phone with SLS ) via cashiers check. The last payment was mailed, via return receipt, on XX/XX/XXXX for the month of XX/XX/XXXX.
I have never been late in my monthly payments.
SLS has required full payment amount of forbearance which is close to {$49000.00} since after the end of the forbearance period.
Regardless of months of following their instructions and requirements for paperwork they kept saying I do not qualify and offered me deed in lieu, meaning they want me to give them my house. There is over {$400000.00} equity in my house which is practically my retirement money. After initially disqualifying me for income and expense ratio, they reported me to the credit agencies which brought my credit score from XXXX down to around XXXX and in their final communications to me they disqualified me for any help because of my credit score.
My question to your agency is that is this practice, right? They offered forbearance by choosing a number on the phone for over 3 or 4 times during pandemic and always said they will work with me at the end of the forbearance period.
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| 05/09/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
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XX/XX/18 XXXX CST Trouble again with the website and making a payment with Specialized Loan Servicing https : //www.sls.net/ 1. Their new provider " Official Payment '' web page gives an error message of " DDA contains invalid character '' This prevents me from making a payment.
2. Calls to Customer Service tell me to send it through my banks bill pay. ( risking it being late ) 3. Customer Service refused by two different customer service reps to drop the fee to pay over the phone.
4. Customer Service also explained to me that they have now added a {$12.00} fee to pay from my bank account online. It used to be free. No notification sent.
5. The only option is to send in a paper check for no fee.
6. When I asked if I needed to put in a ticket and report the website error to Tech support, the customer service lady stated that there was no system for reporting those errors and that she would pass the information onto her supervisor. She didn't seem phased and it felt like she was giving me a line.
7. The company reps did not state that they were working on the known website issue. The attitude was that they didn't care. This is very concerning because it is the main method of payment for our mortgages.
8. This is the 2nd time in a year I have experienced changes and problems with making payments to SLS Mortgage Servicing. Previously I went for several months of not being able to log in and obtain any information on my account. They did not care.
This company needs to be watched. Side note I am current on my loan and I don't pay late. Thank you for taking the time to review this. XXXX
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| 05/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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To whom it may concern, My name is XXXX XXXX and I am here to fight back, and make a stand against the gross injustice the SLS mortgage company has brought and continues to inflict on my family.
Rather than finding a way to work with us / taking responsibility for their own sloppy mistakes ( no notice served / incorrect address, broken agreements too many to count ).
Negligence is one thing, but Im afraid thats not the case here.. the degree of their misconduct is troubling and they should be held responsible for their behavior.
They have gone after me, my family and my home with malicious intent.
Not willing to even PRETEND to try and work with us / offer a reasonable solution at any point of this nightmare. SLS abused their power as a financial institution to bully us into a corner Not only have they refused to work with us, but whats worse is how theyve gone out of their way to perpetuate lies. unjustly attacking us and going all in on defending their fraud and criminally behavior. They are undoubtedly doing all they can to cover tracks and escape the liability which inevitably will track them down. They can say whatever they please, Im here to defend the truth and it will prevail. I have receipts/specific info which clearly shows the bombastic misconduct / borderline criminal activity dealing with them on too many occasions to count.
Please, reach out / respond ASAP I never missed a payment until COVID The payoff was less than {$40000.00} after with more than {$200000.00} of equity in the home.
stranglehold on our property.
sabotage us they are trying to steal my home
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| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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Today XX/XX/2019 I Received a letter from my servicer Specialized Loan Servicing Dated XX/XX/2019. The Letter was in response to an Appeal / Second review of a Previous denied completed application request for a Loan Modification. The second review was submitted on XX/XX/2019 and cc to the CFPB on the same day thru my 3rd Party XXXX XXXX.
The letter states that on XX/XX/2019 the secondary review was denied and that I am not eligible for any home retention options.
On XX/XX/2019 at XXXX XXXX my authorized 3rd party XXXX XXXX called in for an update on the file. He spoke to XXXX in customer service who verified the account and put Mr. XXXX on Hold to research the account. XXXX then told Mr. XXXX in order to get an update on the File he would need to be Switched to the Bankruptcy Department. At XXXX XXXX He was switched to a person that Identified as XXXX ID XXXX.
XXXX reported at first that a document request letter was sent to Ms. XXXX XXXX Bankruptcy attorney XXXX XXXX. My 3rd party explained that Ms. XXXX has nothing to do with this application as we are Divorced and she does not live with me.
My 3rd Party went on to say what documents are required and he would get them to her. XXXX said to hold on and would check and see. XXXX then got back on the phone and said she reviewed the notes and no other documents were due at this time and that the file was under review. XXXX went on to say to my 3rd party as to check back next week on or about XX/XX/2019. Based on this conversation on XX/XX/2019 the file is still in review. This contradicts the XX/XX/2019 rejection letter sent to me.
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| 05/16/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
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Date : XXXXXXXXTo : SPECLOANSVXXXX XXXX XXXX XXXX XXXX XXXX CO XXXXFrom : XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXXRe : QWR Error Resolution Notice under 12 C.F.R. 1024.35Mortgage Loan Number : XXXXI am writing to request correction of the error 's described below in regard to the mortgage on my property at XXXX , VA XXXX.
1. Failure to provide accurate information about loss mitigation options. I was advised that I qualified for a loan modification under the XXXX affordable or hamp program and that I needed to fall delinquent on my payments. I made payments and those payments were not applied to my account which caused further delinquency and fees.
2. Failure to Credit multiple payments correctly to my mortgage loan account on the date that it was received by Special Loan Servicing and incorrect reporting of XXXX day late. The below dates being reported incorrectlyPayment Errors : Incorrect Reporting of Delinquency. Loan was never XXXX days delinquent.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for Identity : Please provide to Identity and or contact information for the owner or assignee of the mortgage within XXXX business days.
Desired Resolution of Error : Please update credit report to reflect the actual account status of current XXXX - XXXX. I was never past due as I was on a Interest Only ARM. Please remove all delinquent history and update my mortgage history as current for the above mentioned dates.
If you need to contact me, I can be reached on my Cell at XXXX and my mailing address is XXXX VA XXXXSincerely, XXXX XXXX
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| 09/27/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
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This is my second complaint and my continue issue with Specialized Loan Servicing servicing my loans. I have XXXX portfolio loans that were sold to SLS from XXXX. SLS has been holding my checks and then sending me late fee notices. I have filed a complaint on this with your department previously and I received letters from SLS stating all is fine. Well, in retaliation or what I believe is retaliation of my complaint, they held XXXX of my payments and posted late, however, my clearing bank shows the check was process and paid prior to my late date. SLS then waited several days after cashing my check to post it to my account and mailed me out statements telling me I owe late fees and that I am now behind in my mortgage. As a real estate investor and property owner of many properties and rentals for nearly 40 years, I have never had issues with a lending or servicing institution such as this. I mailed in my XXXX payments on all XXXX of my loans serviced by SLS again SLS has held those checks, cashed them and waited until after the late fee date to apply the payments. My late fee date is XXXX XXXX, my checks were mailed on XXXX XXXX and cleared my bank on XXXX XXXX, yet SLS processed late fee statements to me on XXXX, XXXX, still not posting my payments. I have called SLS and after much, much and more run around on a phone system that does n't work well, I got in-touch with an operator, I was refused when asked to speak to a supervisor and was given a verbal confrontation by the operator about I did n't mail in my checks. What can you do to help me with this alleged fraud at this company?
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| 02/05/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
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Web |
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Our loan got transferred to Specialized Loan Servicing LLC and we are making our monthly payments consisting of principal, interest and escrow. The escrow balance was forwarded from previous lender but starting XXXX last year our required flood insurance was not paid by SLS even we send a fax asking for payment. And that was at the height of the hurricane season with the house in hurricane capital XXXX Florida. Fearing the lapse of coverage we paid the insurance premium directly and asked SLS to reimburse us out of the escrow balance. All these faxes remained unanswered. Now we received a letter from our homeowners insurance that the premium has not been paid by the lender leaving our primary residence uninsured. Seeing this pattern from SLS we checked to see if our property taxes which where due XXXX 2015 where paid to find out these have not been paid either. We requested a payment history and found on the history that payments where moved around to various accounts within SLS but never applied as intended. The payment history is so distorded by transferring monies around that it makes me very worried about the correctness. Over {$8000.00} of principal balance which was paid by us for insurance and taxes where applied to future interest and principal payments and even booked as suspended balances. Phone calls to clarify the account lasted hours at a time being on hold and transferred and disconnected without even talking to a person in charge. This ca n't be that a lender misuses funds entrusted to them to pay the homeowners liability as per loan agreement. This is borderline fraud.
|
| 12/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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Please forgive my delay in surbmitting this complaint.
Recently I've had 3 back procedures withint approximately 6 week period sapping my engergy. Thank, you for understanding this delay.
Enclosed please find the CFPB roster of complaints filed by me against XXXX.
thru XX/XX/11 ONLY.
The last complaints : XXXX on XXXX XXXX & XXXX XXXX were not able to be opened to see the reply or replies from SLS Also, Complaint XXXX of XXXX XXXX and XXXX XXXX also unable to view the reply from SLS When calling CFPB in this regard, I was informed that CFPB could NOT, in fact, read the reply... it was redacted/removed? That I would be receiving a written reply via US POST from SLS within, I believe, 15 days.
Please know that I have yet to be able to OPEN either complaint to be able to read/see the SLS/HSBC reply and have NOT received anything in writing from XXXX in reply to either of the above referenced complaints.
PLEASE instruct XXXX to REPLY TO MY COMPLAINTS ASAP.
IT appears XXXX is not held to any timeline or rules.
It appears that me, the borrower, is always at odds to get an answer from XXXX Further XXXX HOW DOES one defend this INTEMTIONAL FRAUDULENT FORECLOSURE?
It appears that XXXX maximize their CORPORATE PROFITS ON the Backs of Homestead mortgages without rebuke... all done with INTENT & FRAUDULENTLY.
" THEY contaminate the truth and the ability for JUSTICE.
I was of the belief that in America, when someone INTENTIONALLY HARMS someone that JUSTICE is available. The WRONG COULD/WOULD be righted? PLEASE help me find an avenue to JUSTICE. Thank you.
Thank you, kindly, XXXX
|
| 11/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
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I received a shortage coupon from my mortgage company XXXX that I could choose to pay the full amount ( due by XXXX XXXX ) or have it dispersed over a 12 month period. In XXXX my mortgage was sold to Specialized Loan Servicing. On XXXX XXXX I sent a check to my new mortgage company for the full amount of the shortage of {$990.00}. I included the payment coupon and the new loan number. My check was cashed a few days later from Specialized Loan Servicing.
I went online to check the status and to make my XXXX payment. To my disbelief my loan was misapplied and not put towards my shortage. I called Specialized Loan to find out what happened. I spoke to someone ( did n't get their name ) and was told since I was one payment behind they applied that money towards that and put the rest in escrow because that was their policy. I was fuming and in disbelief. I paid the full shortage amount in good faith to keep my payment down. So NOW I have to make the shortage payment over the 12 months plus my mortgage payment. This is an extra {$140.00} a month on top of my regular mortgage.
I feel like I should have gotten a phone call, especially of the fact that I was switched from XXXX in XXXX. I never received a call or anything in the mail. My payment was for my shortage NOT for my mortgage payment.
I feel like I just tossed almost XXXX in the fireplace and now I have to come up with extra each month. I am a XXXX single parent and scraped together the money to be able to avoid the monthly increase.
I am so unhappy with this new company and their decision to choose what to do with MY money.
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| 05/20/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Specialized Loan Services acquired my loan from XXXX XXXX XXXX XXXX.
XX/XX/XXXX I received a letter informing me that an escrow account has been established and a hazard insurance policy provided. I called SLS and gave them details of my existing hazard insurance policy and asked XXXX XXXX to send proof of insurance. SLS confirmed receipt of hazard insurance documents, cancelled the escrow account and issued a statement showing a credit for all escrow charges. However, when I reviewed my bank statement XX/XX/XXXX, I observed payments to SLS exceeded normal amounts that are automatic each month. After several calls to SLS, I was eventually told " a payment for hazard insurance was made to XXXX XXXX '' and the escrow account has been reestablished. When asked who requested or authorized the payment to XXXX XXXX, I was always referred to someone else. Attempts to reach XXXX XXXX, the account representative for XXXX XXXX have been without success. SLS continues to request monthly ACH payments from my bank account that include amounts for escrow. XXXX of SLS executive office was contacted and she insisted that the escrow account can not be discontinued although I explained and offered proof that I had already paid XXXX for hazard insurance and was never delinquent or tardy with payments of any sort. Telling her I will seek legal advice on the matter did not change anything. In fact she said I can go right ahead. My wife who was never involved with this issue received an email from XXXX XXXX saying a refund check was issued for hazard insurance. However, that check was never received.
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| 07/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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My original loan with XXXX XXXX XXXX Loans was transferred to Specialized Loan Services, XXXX XXXX XXXX XXXXXXXX XXXX XXXX, ( XXXX ) XXXX. I have proof of every single payment ever made since the loan originated with the first payment due XX/XX/XXXX. I have a copy of the cashed check dated from XX/XX/XXXX and not once was a payment even XXXX day late. I had two loans with them, they applied a payment from one loan to another and then said my payments were late for the remainder of their ownership of the loan until it was transferred again. I spent countless hours on the phone with employees just hanging up on me. I have proof of emails showing the payments made. I went back to the original loan originator to help me resolve the matter, XXXX XXXX XXXX XXXX. They worked with SLS and confirmed their mistake and said they would remove the late payments. They would not acknowledge my credit dispute and I am now resorted to taking this up with a lawyer. As of XX/XX/XXXX, I received this response " I received a response back from XXXX XXXX XXXX ( SLS ). They have reviewed the issue and have removed any negative reporting that XXXX have occurred. It was discovered that you have XXXX loans ( XXXX and XXXX ). The loan number used in the bill pay check matched XXXX, but the address matched XXXX. Also, loan number was written on the check but then crossed out and replaced with XXXX. The loans have since been transferred to new servicers. SLS will work with them to correct any issues. '' This company has ruined my excellent credit history and is literally preventing me from obtaining a loan.
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| 07/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My mortgage loan was transferred from XXXX XXXX XXXX to Specialized Loan Servicing Company as of XXXX. I have been dealing with this company for just about 2 months and I am at my wits end with them. They sent our welcome packet late, has to call them to get new loan number to make payment. Their auto dialer called when it shouldnt have because they can not call us to demand payment because we had been in bankruptcy and it was discharged they did this twice before I called them to tell them to stop, and advised that we pay at the end of each month but within 30 days and I advised that per our modification and bankruptcy discharge, they can not charge us a late charge then my XXXX XXXX score drops 13 points because they reported us to the bureaus when they werent supposed to called them to get fixed, I got attitude and the agents were rude. They refused to transfer me to a manager, finally was able to s/w someone in consumer escalations she said would get it fixed and she did one of the first representatives told me I would need to prove they reported to the bureaus. I checked my XXXX score today and it dropped 65 points because they reported it again called again and spoke with XXXX in consumer escalations who was very rude and basically advised it couldnt be fixed for upwards of 45 days I need it fixed before then .. he also rudely advised me of their business policy of no external emails for security and to speak with a manager it takes 1-3 business days that is ridiculous I need my issue fixed and escalated immediately I am to the point I am going to call a lawyer and sue.
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| 06/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX, XXXX XXXX XXXX released {$4200.00} to XXXX XXXX for homeowners insurance fee. I did not authorize or consent for that transaction. After several hours on the phone with both businesses, I was able to get XXXX to refund me the {$4200.00}. It took about 30 days to get the refund check. I submitted a {$4200.00} payment ( for escrow account reimbursement ) on XXXX XX/XX/XXXX and have the customer account activity statement to prove the payment amount and date. XXXX shows no placement of the funds in escrow. But took it in as a principal payment. Servicing changed hands as of XX/XX/XXXX to Specialized Loan Servicing. SLS claims I have an outstanding XX/XX/XXXX payment and therefore am delinquent. I have had at least 4 phone calls in late XXXX as the transition occurred and through XXXX with XXXX being assured it will all be handled once the full transition occurs. There has no been no resolution. Today XX/XX/XXXX, I just spent 20 minutes on hold for SLS to tell me they have had NO ACTION on the payment research request I initiated in XXXX because, " It was routed incorrectly '' I have made a XXXX and XXXX payment on time and in full amount but SLS keeps telling me I am delinquent. I don't mind if the XX/XX/XXXX payment was directed to the wrong place. But SLS shows me as making no payment in XXXX AND my escrow account is short {$4200.00}. I can and am willing to make either the XXXX payment or an additional payment to rebolster my escrow account, but I cant do both. I am unwilling to do either until SLS can tell me where my XX/XX/XXXX payment of {$4200.00} was directed.
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| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have applied for a short sale multiple times. Each time, the servicer has advised they " didn't get to our request '' until the very last day their timelines allow, and they declined our application for missing documents that we were never notified of. This has happened twice so far, and each time the " missing document '' is something that does not apply to us. I have received no missing document letters and my real estate professionals who call in repeatedly are told that there are no additional documents needed, until the very last day they are told something that wasn't requested is missing and there isn't enough time to request it, so they have to just decline our application and we have to start over. The first time, SLS advised the missing document they failed to tell us about was a letter of damages to the property, of which we were never previously asked for. The second time, they advised the missing documents were pay stubs, despite the fact that we do not hold employment. My real estate agent 's office was told on XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX, and XX/XX/XXXX that we had no missing documents for our short sale. Then, abruptly, on XXXX we were told that the processor had just determined later on XXXX that we were missing pay stubs and the file had to be immediately declined because they ran out of time to let us know. Again, there are no pay stubs to provide as we are unemployed. Our file was declined unjustly and in error for SLS to cover up their own short comings on the time it is taking them to review loss mitigation requests.
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| 12/18/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have written about this before but it is so important that it must be mentioned again. Specialized Loan Servicing/S is representing XXXX XXXX XXXXXXXX XXXX XXXX XXXX They are trying to force me to pay almost {$25000.00} for a 2nd loan balance of {$10000.00}. First I want to discuss the validity of their claim to the loan. S/XXXX said they aquired the loan from XXXX in XXXX, MI in XX/XX/XXXX but this can not be correct. I was paying XXXX XXXX XXXX XXXX XXXX, TX both before and after XX/XX/XXXX. SXXXX started sending me statements after XXXX XXXX went out of business in XXXX. Why is that? Could it be that they were taking unfair advantage of the situation. SXXXX filed a lien against my family home in XXXX. If they really owned the note, why did they wait so long ( after not receiving a single payment ) to put a lien against the house? I think they were making sure " the coast was clear. '' In regards to the {$10000.00}, my transaction history shows the balance was modified into the 1st loan. SXXXX has stated that the amount that was modifed was fo {$4200.00} interest, {$3400.00} escrow and {$2200.00} in fees but that is not true. There's not even a fee for XXXX, and the {$3400.00} is not a ( - ) like the {$4200.00}. Futhermore, my transation history proves what I am saying is correct. The 2nd loan was modified into the 1st loan : {$10000.00} Principal Paid XX/XX/XXXX and {$710.00} Escrow Paid XX/XX/XXXX ( {$10000.00} total ).
I am sharing this information to try and help myself and others.
These companies should not be allowed to get away with treating people like this.
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| 11/03/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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We have received a NOD from Loan servicing. For years I Have communicated with them to give me an affordable modification payment but their demands were more than we can afford. Most times, when I plead with them for an affordable payment structure or modification, they would only offer me a short sale payoff option.
We built our home in XXXX and raised our three children in this home. Due to COVID, our self-employed business became bankrupt. Unemployment was not enough to cover our first mortgage so we were on a forbearance plan until XX/XX/XXXX. Now we are up to date with the 1st mortgage but the second by SLS refused to give us an affordable payment and threaten to foreclose on our home.
SLS refused to give me a modification when I contacted them in XX/XX/XXXX to get a worked modification. XXXX ID XXXX, my ( appointed relationship manager ) said, I MUST GO TO HUD FOR ASSISTANCE, as SLS can not help me. They also send mail stating that I should contact HUD for assistance.
I did contact XXXX ( HUD program ) and submitted all required documents for modification. Five days later, SLS rejected the modification. XXXX XXXX told XXXX that SLS would only accept the offered settlement they sent in XX/XX/XXXX ( see attachments ) their demands are beyond our ability as their increased interest rates have accumulated to over {$210000.00}.
The original loan is {$180000.00} with ( XXXX XXXX XXXX ) XX/XX/XXXX XXXX the real-estate market crashed and we lost our jobs and investments In XXXX, we were able to get a modification with adjustable rate SLS became the new servicer in XXXX
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| 03/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2019 specialized loan servicing LLC reported to my credit that I was behind a payment even though I have never missed a payment I never received a letter letting me know about this problem I was notified by XXXX XXXX I called them to see what was going on they said I was behind {$280.00} but they didn't know why they said they would look into it and after many phone calls and hours and hours on the phone being bounced from one person to another after two months of this I Findlay got a lawyer involved on XXXX me and him were on the phone with with them for a hour and forty eight minutes they still couldn't figure out why I owed the money then a day or two later they sold it too XXXX XXXX XXXX XXXX and they took over my payments as of XX/XX/2019 but it was reported to them I was behind but they also not informed why so I spoke to them late XXXX early XXXX about this and they said it would take 60 days for them to go over all the stuff they received from previous mortgage company after they looked over everything they didn't have a answer why so they had me send in my proof of payments and they looked in to it now they said they figured it out that specialized loan servicing LLC decided there was not enough money in my escrow account so they took it from a principal payment and put it in to escrow account with know notice to me I never missed a payment I can't see how this was my fault they miss calculated and chose to fix it with out letting me know there was a problem I am XXXX and can't afford to make extra payments for a mistake specialized loan servicing LLC made
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| 01/31/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I made every one of my mortgage pays for the year of XXXX, I have never missed a monthly payment in the 7.5 years of having my mortgage. I am current now also. Indicating my character as a customer. Every month of that year ( XXXX ) Specialized Loan Servicing, has taken my escrow payment for my taxes and home insurance of {$240.00}. They have admitted this, every time I have called, ( I can provide call info history upon request ) also their own site shows this, which a representative have admitted while looking with my at my on-line account.
I received from them a 'Escrow Account disclose statement ' that shows that I owe an extra {$510.00}. The reason it shows this is because all of my escrow payments that they took ( 12 ) are not included in the 'payment to escrow ' column on page 2 of the report. ( I will enclose a copy of ), only 10 of the payments are. Instead of going from XXXX of XXXX to XXXX of XXXX, they erroneously start at XXXX of XXXX and then go to XXXX of XXXX with in estimated pay! Its very simple, I paid in, according to their own records {$2800.00} for the year, they paid out, under 'What We Paid Out ' column {$2800.00}. I paid more in then they paid out, but they tell me I am {$510.00}!!!
I have called XXXX 4 times, been on phone for at least 5 hours, talked with the Escrow dept, many other reps, hung up on, had this escalated, told every single time that I was correct, or they saw the error, but they will not correct it, according to them they NEVER note the account, I ask them to read notes each time I called back, and they say the notes are not there.
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| 08/06/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Over the past 8 months that SLS has had my XXXX mortgage That BAC sold to them.
They have always sent a monthly bill for the interest only portion of the loan.
We caught on early and always sent an additional XXXX above the required XXXX there is a line to add to the principle X amount. This has been done every time we paid a note.
In almost every month they would apply the additional money to the interest for the up and coming month and what ever was left would go to the principle XXXX.
We would get the next month bill say XXXX XXXX and it would say that our next payment is due by XXXX XXXX. My wife is a wonderful women but did n't realize that was going on until I recently paid a bill while she was out of town.
I have sent a Error Resolution letter with the needed documentation XXXX pages of it by fax as directed, as of 48 hrs they have n't responded and may have lost it who no 's.
They have corrected the last months paperwork.
I had printed out the statement history and was making notes to what the Acronyms where.
While doing so my page refreshed and the statement history changed in no longer was what I had printed out. ( It was like they were making changes to cover something up ) Hence the XXXX pages of paperwork that I Faxed to them Print copy 1 and # 2Is there anything that I came expect them to do for the lost payments toward my Principle loan or am I just another person that got screwed by the big guy?
Any Idea how long I have to wait for them to get in touch with me?
The very least I should get credited for the interest on my load for 2 months or more.
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| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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We have been slow pay on our mortgage due to medical problems and expenses ( my husband is a veteran ), but all payments were paid within the month due with usps receipts to verify. The mortgage company says we are 45 days delinquent. We owed XX/XX/XXXX and I paid it today, but they show we owe XX/XX/XXXX, even though their website shows it paid. Also, they did not apply the payments as directed & I have copies of my records for that. Below are payments : XX/XX/XXXX : XX/XX/XXXX, XXXX XXXX XXXX XXXX transferred to Specialized Loan Services, LLC I called on XX/XX/XXXX to get the new loan numbers so there would be no mixup.
DUE DATE MAILED USPS # AMOUNT PAID on Principal AMOUNT SLS APPLIED XX/XX/XXXX XX/XX/XXXX {$1100.00} {$1100.00} # XXXX Late Fee paid {$5.00} XX/XX/XXXX XX/XX/XXXX {$1100.00} {$1100.00} # XXXX Late Fee Paid {$5.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1100.00} XXXX Transaction # XXXX Late Fee paid {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} Label # XXXX Late fee paid {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} # XXXX Late fee paid : {$5.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} # XXXXLate Fee Paid : {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} XXXX Late Fee Paid : XXXX XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} # XXXX Late Fee Paid : {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} # XXXX Late Fee Paid : {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} {$1200.00} # XXXX Late Fee Paid : {$1.00} XX/XX/XXXX XX/XX/XXXX {$1200.00} Paid online Confirmation # XXXX Also, they show us late 9 times on our credit report and refuse to fix it.
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| 04/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing is attempting to take my home away through foreclosure. I am severely XXXX and have nowhere to live if they kick me out of my home. It has been a ten year struggle to try to get them to work with me to obtain a reasonable payment plan, restructure loan or loan modification, but can not seem to get any favorable results. All they do is send me to mediation where their evil attorneys attack me as though I have done something illegal. All of my attempts at working with them in a fair and transparent negotiation, have resulted in me facing their attorneys. I have never had a review for retention options and their legal shenanigans have cost me an unbelievable amount time, money and trouble. They have made some offers which I would gladly accept, but we have never been able to consummate the deals. Each time I contacted them to move forward with a review that would get me into a reasonable mortgage payment, SLS has backed off and we ended up back with the mediator or back in court. I no longer trust them because of how they have treated me throughout the years. I truly need SLS to engage in a fair and transparent negotiation and to review my circumstances for some sort of workout option using my current financial situation. I have enough income to resolve this matter and make things work, but SLS needs to come to the negotiation table in good faith and leave the attorneys in their offices. As it stands now, my interest rate is at 11 % ( when others getting 3-4 )!!! I am simply looking to be treated fairly and live in my home for the rest of my life.
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| 09/07/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello and to whom it may concern ; I will begin by describing in detail the situation at hand. To start with, back in XXXX, we had a HELOC on our house. Despite the fact that we obtained this HELOC through XXXX XXXX, XXXX XXXX took over XXXX XXXX. When the real-estate market crashed in XXXX, we were forced to file for bankruptcy. After bankruptcy we contacted XXXX XXXX for a settlement, because the price of our house was much lower than what we seemingly owed. We offered them a certain amount of cash to settle this issue, but after a long delay we received a letter back stating that XXXX XXXX was turned over/sold to SLS ( Specialized Loan Servicing LLC ) and that from there on out we must communicate with SLS.
After persistent attempts in contacting SLS, we finally received a letter back regarding our previous settlement offer to XXXX XXXX. The letter stated that we were no longer liable for the debt. They refused our cash offer in XXXX of XXXX.
After this period, we had no other communication with SLS. Recently however, due to the current lower mortgage interest rate we decided to proceed with refinancing. During this time, we were informed by the finance company that there is a lien on the title from XXXX XXXX. We were completely unaware and shocked with this matter. Furthermore, we attempted communicating with SLS but our efforts were useless. We received absolutely no aid. Due to this, we hired a real estate attorney. Our attorney contacted SLS and according to her assessment, the lien actually has no value but SLS is refusing to cooperate and resolve the issue.
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| 08/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I am registering a complaint against Specialized Loan Servicing ( XXXX ) who processes my home mortgage payment. I have had difficulty with XXXX since they took over my loan payments after the Department of Justice settlement following the housing crash in XXXX. That can be discussed at a later date, I am discussing my current dispute.
Approximately 8 years ago XXXX started collecting less in escrow that they paid out. Approximately XXXX years ago XXXX exhausted their exceptionally high escrow reserves. Three years ago, XXXX finally discovered their error. Demands for over {$8000.00} ensued. I reached an agreement with SLS to raise my payment by almost XXXX XXXX XXXX foXXXX three years to payback their mismanaged shortfall.
In XXXX of this year I have paid back the deficit and when my payment is reduced {$200.00}, XXXX will collect as much as they pay out.
This is where the dispute arises. XXXX manipulated the payback schedule to reach zero deficit and equilibrium on XX/XX/XXXX, knowing that in XXXX my annual homeowners insurance is paid and in XXXX half my property tax is paid. At the end of XXXX XXXX will have a {$4300.00} deficit and they want that amount in reserves for the life of my loan. That is triple the amount allowed by law. ( {$1400.00} ) I begrudgingly accepted the {$4300.00} amount and proposed a four-year repayment schedule. XXXX denied my request, essentially saying they waited long enough for their money.
Is there anything you can do for me? Money is tight right now and I planned on my monthly house payment dropping {$200.00} sometime this fall.
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| 10/05/2022 |
Yes |
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- Struggling to pay mortgage
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|
Web |
Older American |
|
1 Failed to timely respond to loan modification application after forebearance 2 Not reported to the consumer credit agencies Complaint as disputes and in violation of the Truth in Lending Act, Federal Collection Debts Practices Act 3 Falsely said application was missing information that was already provided 4 SLS Failed to properly apply and account for payments on mortgage Made 3 timely Trial Payments in XX/XX/2022 - {$2000.00}, XX/XX/2022 - {$2000.00} and XXXX XXXX {$2000.00}. I t was mis applied and does not show as mortgage payments 5 SLS failed to respond to a qualified written request 6 SLS initiated aggressive collection efforts that included placing daily harassing collection calls to XXXX and sending excessive written correspondences to the XXXX demanding payment to cure the default. during the forebearance period 7 suffered grave consequences of the improper denials of standard modification 8 SLS acted negligently in denying loan modifications t, at a time I was struggling, and failed to uphold its duty under the Home Affordable Housing Program ( HAMP ) to issue modifications which I qualified Fraudulent concealment and intentional infliction of emotional distress accusations of making unauthorized changes to the mortgage loans The filed modification, which was part of a loan modification trial process at XXXX XXXX, lowered the couples monthly mortgage payments from {$3100.00} to {$2200.00} While paying a few hundred dollars less each month might be nice, buried deep in the terms of the modification was notice that the mortgage had been extended to 40 years.
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| 11/06/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Credit decision / Underwriting
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|
Web |
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This has been an ongoing issue with SLS since XX/XX/XXXX. They froze my HELOC due to a credit score decline. My score declined due a fraudulent collection account with XXXX i/a/o {$30.00}. I contacted and filed a claim with CFPB at that time as I felt that there was no reason for freezing my HELOC. Only through the assistance of the CFPB was I able to get information from them pertaining to my credit score. I rectified the collection situation and the collection account was removed from my credit report. Accordingly my credit report improved back to the norm shortly therafter. I requested that they reinstate my HELOC, which they refused as I need to provide them with a credit report reflecting an improvement of my credit score, at my cost of course. At that time I refused. I recently forwarded them a recent XXXX credit report dated XX/XX/XXXX and requested that they reinstate my HELOC on XX/XX/XXXX. I received a letter dated XX/XX/XXXX which indicated that they are refusing to reinstate my HELOC until my FICO credit score is XXXX, at a minimum, time of origination. My credit score is currently the following XXXX - XXXX, XXXX - XXXX, XXXX XXXX - XXXX. My credit score as reflected is a very high score and warrants an extension of credit from any institution. SLS is stating that the score does not meet their requirement. How is it possible that the aforementioned scores do not warrant reinstatement? I 'm confident that they are extending credit to other consumers at scores below my score. I 'm very concerned that they are violating equal credit opportunities. Please help.
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| 11/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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On or about XX/XX/ 2019 Specialized Loan Servicing modified my mortgage loan.
While I was doing research I found Monthly Distribution Reports which are provided by XXXX XXXX, the Master Servicer of the trust that my mortgage loan is said to be a part of. These Distribution Reports are reports report on all aspects of these loans so that the IRS and the Trust can see what is going on.
Surprisingly to me the information I found has a lot of discrepancies. Either XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, and Specialized Loan Servicing are defrauding the IRS and the Trust or they are defrauding me. Either way I suspect some fraud on their part like I have always suspected.
I have attached the Loan Modification Agreement, copies of the pages of the Distribution Report that is pertaining to my mortgage loan ( note that mortgage identifier is my originating mortgage loan number which is XXXX which you can verify on my Note which is also attached here to XXXX.
You will note that the Principal Balance also called Actual Balance has a discrepancy of {$52000.00} The Balloon Amount listed on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$500000.00}.
The Deferred amount on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$140.00}.
It is clear that there is some type of fraud that is involved in these documents. My Modification Agreement should be reflecting the amounts that are listed on the Distribution Report which is suppose to be the documentation everything is based from.
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| 10/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I re-financed my home in XX/XX/XXXX, and the loan has apparently been sold or transferred at least twice since. In XX/XX/XXXX, I prepaid my property taxes due in XX/XX/XXXX for federal income tax purposes. Based on instructions received from the broker who arranged the refinance and representatives of the first company that issued the refinance loan, I did not make escrow payments with the mortgage payment for 3 months. The amount of the property taxes was {$2500.00}. The monthly escrow payment is {$470.00}, indicating that a total of {$1400.00} for the 3 month period and, as a result, the escrow still has a surplus.
I have been receiving past due notices and phone calls regarding this amount. I called the company to resolve the issue in XX/XX/XXXX. The customer service representative was unable to assist me and I asked to speak to a supervisor. The supervisor indicated that an analysis of the escrow account would be done and they would get back to me within 2 to 3 weeks but that has not been the case. I did, however, continue to receive past due notices and phone calls. I called again in XX/XX/XXXX andf was again told an analysis would be done but that has not been the case. The phone calls and past due notices continue.
I called the company today and, when the customer service representative was unable to help me, I asked to speak to a manager or supervisor. I was put on hold for over 15 minutes before I hung up.
I am concerned that this will adversely affect my credit despite the fact that I am up to date on my mortgage and have a surplus in my escrow asccount.
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| 12/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a mortgage that is currently being serviced by Specialized Loan Servicing. I have been in default for some time. Originally I tried to work with them to obtain a loan modification but the continuously were missing paperwork or they were always asking for additional information after I had already provided that information.
Needless to say ; I gave up and presently I am trying to complete a short sale.
I have had the property on the market with a very reputable and knowledgeable broker for 18 months. I have an experienced attorney working with the bank to assist with the short sale transaction. We have presented THREE offers to Specialized Loan Servicing throughout this 18 month period. Specialized Loan Servicing continues to reject this good faith offers and continues to OVERVALUE the property. My broker and my attorney both have worked in good faith with Specialized Loan Servicing. The property was shown to prospective buyers many many times and all offers have been submitted to them ; but they continue to obstruct our ability to complete this short sale. I have no financial incentive to complete the transaction because I have a chapter XXXX discharger ; but I want to the right thing and avoid the foreclosure. However, despite the good faiths efforts of a knowledge broker and experienced attorney ; we are still being obstructed by Specialized Loan Servicing. I want SLS to approve the current short sale as this amount has been the HIGHEST amount we have EVER received for this property. The property was built in 1860and is severely outdated. Please help me.
|
| 07/20/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
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My client attempted a loan mod with Specialized Loan Servicing ( SLS ). SLS took their trial payments, but never credited the payments to the account. Then, refused to complete the loan mod and started foreclosure proceedings, forcing my client into a short sale. All documents for short sale were timely tendered to SLS, but SLS continued to make repeated and contradictory requests : to leave the husband 's income off of the XXXX as unsteady and therefore not able to be counted as " income '' but then demanding along with the same XXXX a XXXX day XXXX statement for his " income. '' We argued that if he was receiving " income '' to necessitate a XXXX XXXX XXXX, then he qualified for the loan mod, otherwise no XXXX XXXX XXXX was necessary, and we move on the short sale. They finally agreed to move on the short sale, however, this issue was raised XXXX ( XXXX ) times by SLS until it was finally resolved. Then, instead of processing the file for investor approval, XXXX continued to sit on the file until the valuation expired, and performed a new valuation that was returned at 128 % of the XXXX of the property as reflected by comps, a XXXX, the offer on the property, and the original XXXX. We challenged the valuation with the above referenced documents, and SLS stated that they refused to change their valuation to be in line with the overwhelming evidence presented to them. Given the nature of our interactions and the tenor of and recalcitrance within their communications, I am concerned that SLS is not interested in cooperating in resolving this transaction in good faith.
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| 05/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
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On XX/XX/XXXX I could not pay my mortgage payments because of COVID-19 pandemic. I have two loan on my home. The problem is with my second mortgage. I applied for mortgage deferment and it was accepted. After six months my first was extended for another six months but my second was denied. The mortgage company started foreclosure notice. After trying to talk to them and explaining my job situation, they did not accept my reason for falling behind my mortgage payments. I borrowed some money and on XX/XX/XXXX made a {$1100.00} payment and on XX/XX/XXXX made a {$1000.00} payment trough my bank. The payments were returned on XX/XX/XXXX and XX/XX/XXXX because my loan was in default. Meanwhile I had to go overseas for work on XX/XX/XXXX. After trying to talk to them to buy some time unsuccessfully and with foreclosure proceedings going forward, again borrowed some money and made a payment on XX/XX/XXXX for the amount {$7100.00}. The foreclosure notices kept coming. On XX/XX/XXXX made a payment for the amount {$2000.00} and on XX/XX/XXXX made another payment for the amount {$3000.00}. After making payments and bringing my payments up to date. They charged me {$250.00} for late charges and drive by appraisal, I tried to talk to them to waive these charges because of the special situation of COVID-19 and jobs which I was having, but did not accept and they also reported my late payment to Credit Reporting Agencies. I have paid all the late charges and appraisal fees and I am up to date on my mortgage now. They could have helped by waving late charges and drive by appraisal.
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| 04/23/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I had a home equity line of credit with XXXX XXXX XXXX for several years. Without any warning, my loan was sold to another lender. However, I continued to make the payments to XXXX XXXX XXXX online in good faith from XX/XX/XXXX until XX/XX/XXXX, when I received a call from the new lender, Specialized Loan Servicing informing me that I was three months behind in payments. I retrieved their payment information and started paying them directly after that time. I told them that the prior three payments were in fact made but paid through XXXX XXXX XXXX. I have the bank statements to prove it and promptly emailed them to Specialized Loan Servicing, per their instructions. Fast forward to XX/XX/XXXX. I receive a huge envelope from Specialized Loan Servicing urging me to restructure my loan since I am seriously behind in payments. It is like I never even spoke to them regarding this matter or sent them proof that the payments were made. I did also speak to XXXX from XXXX XXXX XXXX, Texas today regarding this issue and she verified that the payments were deducted from my account and should have been forwarded and that this was really an issue with the new lender. At any rate nobody at Specialized Loan Servicing seems to know what happened to my missing three payments for {$210.00} each, even though I have also spoken with them again today. I did resend the online Bill Pay Statement history from XXXX XXXX XXXX for this account as well, since their customer support said there wasn't even a case opened yet to do a tracer on the missing payments, which seriously concerns me.
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| 03/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American, Servicemember |
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Last XXXX, I think, as I have yet to received any written notification, XXXX XXXX XXXX transferred servicing of a small HELOC I had on an old home of mine. I think the transfer was to occur in XXXX. Both Specialized Loan Servicing ( SLS ) and XXXX XXXX XXXX used an address I had not lived at in over 16 years to notify me. Bottom line, it took SLS 4 months to find me and effect the transfer. Because I was never notified, I continued to pay XXXX XXXX XXXX through their auto Bill Pay program.
Without going into a long story, because Im XXXX XXXX, and due to my many XXXX overseas both before and after I XXXX, my son has taken care of our rental property starting in XXXX. I was with XXXX XXXX from XXXX to XXXX so I no longer had a stateside number. That is why I have always included my sons phone number on all my accounts. SLS had this number all along but SLS 's representative stated Specialized had no record of ever calling my son until XX/XX/XXXX of this year. Once notified, we verified the transfer with XXXX XXXX XXXX, and we paid SLS the money owed. XXXX XXXX XXXX, unbeknownst to us, had been returning our payment with only an alpha numeric code number we failed to recognize. SLS subsequently put a 120 day late on my credit report. I have been with XXXX XXXX XXXX for over 25 years. A simple phone call to them would have resolved this 4 months prior. Or, sending a certified letter would have produced my contact information.
I would appreciate your looking into this matter for me and removing the 120 day late on my credit report. Thank you for your assistance.
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| 11/17/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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My husband lost his XXXX business in XX/XX/XXXX. Since then he has been working in the XXXX but was getting laid off constantly due to lack of work. He is now working as a XXXX employee for a good company and we are again hopeful.
In XX/XX/XXXX we were approved for a loan modification and right before we made our last trial payment, they switched our servicer to Specialized Loan Servicing on us and told us we had to start the process all over again. I have been working with them consistently to get a modification so we can continue living in our home with our XXXX children but they have given us the run around saying they lost paperwork, sent paperwork to the wrong department, etc. Then in XX/XX/XXXX they said was that there was a sale date on our home and there was not enough time to evaluate. I went to the Sheriff 's office and got a postponement. After that, they got another postponement of XX/XX/XXXX. Since I had n't heard from anyone ( another issue with SLS ) I called them and they told me that we were denied because of income. After finally pulling up the hard copy of the denial on the internet, I realized that they did not have current income information for my husband.
I went to the Judge in XXXX county and told him what had happened and asked for another postponement. He granted it and the new date is XX/XX/XXXX. I have also contacted XXXX NJ and am working with XXXX XXXX who suggested I contact you.
There is a lot more information than this as we have been going through this since XX/XX/XXXX. If you need anymore information I will gladly supply it.
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| 11/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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-- -- - XXXX, XXXX, XX/XX/2020 Payment Histories Missing On My Credit Report -- -- Specialized Loan Servicing ( SLS ) has made the mistake to put my account under forbearance in XXXX 2020, without my authorization or knowledge ( As a matter of fact, I have automatic payment setup. In each month 's XXXX, the monthly mortgage was paid in full ).
I have noticed this issue ( my account was marked as " forbearance '' ) in XX/XX/2020 on my credit report ( when I tried to get a new home loan from another new bank ), I have contacted them immediately and asked them to fix this error and provide me a letter ( details please see below asks ). The " forbearance '' issue itself seemed to be fixed by now. However, on my credit report, the payment histories for XXXX, XXXX, XX/XX/2020 were all missing. My new bank will not be able to approve my new loan because of these issues of missing payment histories.
I have contacted Specialized Loan Servicing more than 20 times since XX/XX/XXXX by phone to ask SLS to do 2 things : ( 1 ) report my XXXX, XXXX, XX/XX/2020 payment histories to XXXX, XXXX, XXXX to fix the missing data issue.
( 2 ) Provide me a letter with shows my account has never been under forbearance and my payment histories for all past 12 months.
However, after waiting for more than 3 weeks, and countless emails / phone calls / talks with multiple supervisors, I have not been able to get either one of the above 2 things.
Without this issue fixed, My new bank can not process my new loan application, therefore I will need SLS 's help immediately to get this fixed.
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| 12/17/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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SLS ( XXXX ) has misrepresented me by using a much lower XXXX score I have just received documents from SLS ( Specialized Loan Servicing ) on XXXX ( see attachment with errors ) We have rented rooms out to roommates/tenants to help us with our 1st mortgage monthly payment of {$4200.00} and other maintenance expenses.
Second Mortgage - Original loan of {$180000.00} by ( XXXX XXXX XXXX ) XX/XX/XXXX to XXXX, then XXXX Then SLSXXXX ( new creditor ) After disclosing all the options with our tax adviser, he recommends the option ( in XXXX ) would be practical ( see attachment ).
Other option offered in XXXX of XXXX, ( see attachment ) will force us to be default or foreclose later or bankruptcy Now it has increased to {$400000.00} because of the High-interest rate ( as we were victims of the predatory lending in XXXX ) SLS/XXXX refused HUD-assisted modification package SLS/XXXX has created its own MODIFICATION, demanding an {$80000.00} cash down payment with a high-interest rate on the balance of {$320000.00}.
Due to family difficulties and additional financial expenses during the COVID LOCKDOWN AND UNEMPLOYMENT, we have used up our savings to maintain.
SLSXXXX refused to give us an affordable modification SLSXXXX threatens us with Foreclosure as its now in Pre-foreclosure status SLS XXXX XXXX XXXX this company appears to not follow the California state laws and should be investigated.
SLS is very abusive and unprofessional by phone SLS refused to communicate or correspond by email Specialized Loan Servicing ( SLS ) representing creditor ( XXXX XXXX XXXX XXXX )
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| 05/28/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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I applied for XXXX in XXXX and submitted the XXXX to do a short sale. The servicer SLS issued an approval good for 120 days. I did not have a buyer and switched to do a loan modification. The modification was declined. I recently listed my home in XXXX and have found a buyer. SLS will not allow me to participate in XXXX anymore and said that it had expired back in XXXX. They said they only allow the homeowner 's a one time courtesy to participate in the XXXX program. I need help with relocation assistance because I was unemployed for some time and that was the cause of my mortgage delinquency. I have requested them to provide me the investor information and contact info, but SLS will not provide the contact phone number, only the name, which is XXXX XXXX. I do not understand why SLS is saying no, as the investor also gets reimbursed and paid money from the XXXX program. They are not willing to make any exceptions.
I currently have a buyer who also is willing to pay for the XXXX delinquency dues of $ XXXX. The short sale has been over 30 days now and submitted to SLS. I do not know how long the buyer is willing to wait. I have already received the Notice of Default on XXXX/XXXX/16 and if the buyer walks, the investor can proceed with filing a Notice of Trustees sale and the property be foreclosed if I ca n't find another buyer that is willing to pay an additional $ XXXX out of their pocket.
The only thing holding up the close of this short sale is SLS not allowing me to participate in the XXXX program. SLS has everything else they need to approve the short sale.
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| 11/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a loan that has been sold to XXXX XXXX and the servicing records are not correct. I have repeatedly reached out to the original servicer and new servicer, but they have not corrected this nor provided any conclusion. Basically, the file transferred did not reflect my XXXX payment, which was made on XX/XX/2021. I have received statements from the original servicer reflecting the payment and provided statements reflecting this to the new servicer. I am also without these funds, as they were withdrawn via XXXX through a file originated on behalf of the original servicer.
My loan was formerly sub-serviced by The XXXX XXXX XXXX ( XXXX # XXXX ). The servicing was transferred to Specialized Loan Serving ( XXXX # XXXX ).
I have reached out Specialized Loan Serving via email on the following dates, providing them detailed support : XX/XX/2021 XX/XX/2021 Additionally, I have reached via phone to Specialized Loan Servicing on multiple occasions and they have recordings and details of all of these calls. Lastly, I've reached out to The XXXX XXXX to no avail. For this reason, I'm reaching out to the CFPB.
My loan is now appearing as past due and Specialized Loan Servicing ( XXXX # XXXXXXXX ) is subjecting me to collection calls and correspondence, which is inappropriate given the fact that I have reached out to them on numerous occasions, as I am not past due - they just have bad records.
I hope the CFPB can direct my complaint to the companies, XXXX XXXX and/or the appropriate regulatory authority to help address this simple, but personally significant error.
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| 07/26/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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We had a line of credit on our home and it was serviced by Specialized Loan Servicing. We paid of the line of credit and desired to close the line of credit. The fine print says and we have documentation to support this statementment attached : " If the borrower makes a prepayment during the first thirty-six months after the agreement date, the Holder may collect a prepayment charge of two percent ( 2 % ) of the outstand balance on the line of credit at the time of prepayment. We had a {$0.00} balance on the loan and proceeded to close out the line of credit. We received a bill in the mail for {$4500.00} to allow us to close out the line of credit. We had to pay it because they refused to follow the fine print and we needed to close the line of credit at that time. We initial sent correspondence to Specialized Loan Servicing and they continue to delay and have stop responding now. After many phone calls we were told to send an email to them and that started in XX/XX/2021. I have attached the continued mail correspondence as they will not communicate over the phone or via email with us regarding the issue. We want our {$4500.00} refunded as it was not legally collected from us but we had no choice but to pay to move forward and close the account. We spoke with the lender that closed the loan and he said he agreed but we would have to go through the SLS company and he would not be able to correct the problem. The lender is XXXX XXXX but they only refer us to the servicer SLS. And they keep sending letters saying they will get back to us in `15 days and then an
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| 10/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX I paid the last payment of the loan. On or about XX/XX/XXXX I received another statement that read that I owed {$8.00} because the payment received was not deposited before or on XX/XX/XXXX therefore interest owed was {$8.00} which was due XX/XX/XXXX. I paid the requested amount of {$8.00} on XX/XX/XXXX. The loan Co. did placed the payment for XX/XX/XXXX and did not credited it for XX/XX/XXXX. The Company has now billed me for XXXX, XXXX, XXXX for last charges of {$34.00} and it has increased to over 69.. In addition to those chargesI have being charged {$220.00} for recording fees. All of the charges combined are {$290.00} and they are growing. They have not cooperated, they wrongfully and correctly placed information on my Credit report. I spoke with five or more representatives of Specialized Loan Servicing with no positive results. The recording fees are the highest I have seen and in my opinion are a form of retaliation for my lack of knowlegde about not requesting a Pay Off amount. The Rep. Said that was my only oversight and that she sees not last payments and no balance to accrue late fees. I would like my Credit Report CORRECTED and A LETTER OF THAT THE DEBT HAS BEEN PAID IN FULL. THIS IS THE SECOND TIME I HAVE HAD TO FILLED A COMPLAINT AGAINST THIS COMPANY FOR THEIR INPUTTING ERRORS. PLEASE CHECK.
I have an complaint # XXXX-XXXX, filed on XX/XX/XXXX. I WAS UNABLE TO UPLOAD DOCUMENTS TO SUPPORTS MY COMPLAINT THAT THE REASON FOR THE SECOND COMPLAINT. THE COMPANY KEEPS SENDING LATE FEES BILLS. MY DOCUMENTS WILL PROVE I HAVE PAID IN FULL.
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| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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This is an ongoing complaint with Specialized Loan XXXX XXXX ( XXXX ). I filed my original complaint XXXX because I could not close on the sale of my previous on time because SLS refused to submit the pay-off timely. Then when we had a resolve SLS did not follow through on their commitment to making the refund timely. So I filed another complaint XXXX.
I received my refund and took SLS at their word ; on XXXX XX/XX/XXXX " Your account no longer has a payment due. The current principal balance of the loan is {$0.00}. There are no funds held in escrow. There are no funds held in suspense. '' SLS further stated in their response on XXXX XX/XX/XXXX, " We have sent a manual update to show that the account has been paid in full... Your account no longer has a payment due. The current principal balance of the loan is {$0.00} ... the account is paid in full. '' Yet XXXX has reported to the credit bureau that as of XXXX I am 60 days delinquent in my mortgage payments.
I have been denied for a mortgage twice since XX/XX/XXXX. In XXXX I applied for a mortgage loan from my past mortgage company and when denied had a long conversation with the representative. This is when she told me it would be difficult for me to get a new mortgage because SLS is reporting that I am delinquent even as of XXXX XX/XX/XXXX, that I was 30 days late in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Please keep in mind my closing date was originally XXXX XX/XX/XXXX. XXXX is reporting to the credit bureau that I am delinquent in making payments on a {$0.00} balance, paid in full, closed account.
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| 11/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On or about XX/XX/2019 Specialized Loan Servicing modified my mortgage loan.
While I was doing research I found Monthly Distribution Reports which are provided by XXXX XXXX, the Master Servicer of the trust that my mortgage loan is said to be a part of. These Distribution Reports are reports report on all aspects of these loans so that the IRS and the Trust can see what is going on.
Surprisingly to me the information I found has a lot of discrepancies. Either XXXX XXXX, XXXX XXXX XXXX, and Specialized Loan Servicing are defrauding the IRS and the Trust or they are defrauding me. Either way I suspect some fraud on their part like I have always suspected.
I have attached the Loan Modification Agreement, copies of the pages of the Distribution Report that is pertaining to my mortgage loan ( note that mortgage identifier is my originating mortgage loan number which is XXXX which you can verify on my Note which is also attached here to ).
You will note that the Principal Balance also called Actual Balance has a discrepancy of {$52000.00} The Balloon Amount listed on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$500000.00}.
The Deferred amount on the Modification Agreement vs. the amount listed on the Distribution Report has a discrepancy of {$140.00}.
It is clear that there is some type of fraud that is involved in these documents. My Modification Agreement should be reflecting the amounts that are listed on the Distribution Report which is suppose to be the documentation everything is based from.
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| 11/02/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Credit decision / Underwriting
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Web |
Servicemember |
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I mailed my check in to pay my mortgage it usually takes 10 days it took XXXX the check bounced my bank took the check out the same day but took the check out before my direct deposit went it. My bank forgave the fee because it was 20 minutes difference. I called SLS immediately to submit my payment over the phone and stop payment. They told me that it was ok to wait for a notice. I called every week for a month. XXXX said to wait, I received notice of foreclosure if I did not pay my over due payment. I called XXXX again paid immediately like I tried to do two months before I asked if this was going to show up on my credit report because I tried over and over again to fix the problem she said no it would not show up on it. I tried to refinance and was denied because SLS put on my credit report that I was 2 months overdue. I called them they said to send them a letter to review it. I called again the lady on the phone said that she could not see why it took them 2 months to put it back on my account and they would look into it to call back in a week, I called back and they said that they could not do anything for at least a month. I have asked then to help me over and over again with no results. So I do not trust them to do this and I will loose financing. please help. They doubled my loan amount. I have tried to get the loan modified. sent paper work twice was denied and I have no idea why. I asked then to look into it never heard from them. I called again they said that they have no idea why I was denied. So I have no faith that they will do what they say.
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| 10/14/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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We had a modification plan and an agreement with the prior lender just before this loan was assigned to another lender, which engaged Specialized Loan Services to service the mortgage. SLS ignored the agreed modification amount and demanded a higher amount. We paid that amount rather than go into default. Now, SLS has increased the mortage without explanation by more than {$460.00} a month.
In a statement dated XXXX/XXXX/2016, SLS without explanation increased monthly mortgage payments to {$1700.00} ( XXXX ) from {$1200.00} ( XXXX ), an increase of {$460.00} ( XXXX ). Before SLS began servicing this loan I had executed a modification plan with XXXX, the original owners of the above mortgage loan, in which I was to pay {$1100.00} ( XXXX ) monthly. After it began servicing the loan, SLS ignored the terms of the modification agreement and increased my monthly payments to {$1200.00} ( XXXX ). After that increase, I spoke with SLS representatives for weeks and remained confused about how payments to SLS were credited to my account. To date, I have gotten conflicting and confusing answers from SLS representatives.
My total annual Real Estate County Tax payments is {$6100.00} ( XXXX ) ; total annual homeowners insurance is {$2300.00} ( XXXX ), for a total of {$8500.00} ( XXXX ). The escrow increase of {$460.00} a month amounts to an annual amount of {$5500.00} ( XXXX ). My current escrow payment is {$550.00} ( XXXX ) a month or {$6600.00} ( XXXX ) a year. Added together, the escrow increase by SLS amounts to {$12000.00} ( XXXX ) to cover expenses of {$8500.00}.
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| 05/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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In XXXX of XXXX, I received my monthly mortgage bill. The payment due was showing {$1100.00}. That exact amount was paid on XX/XX/XXXX.
I received a letter dated XX/XX/XXXX claiming that my account was 15 days past due. and that a late charge of {$57.00} had been applied. I immediately called customer service. They seemed confused themselves and I was told I would get a call back the next day.
When I finally received a call back, i was explained that the amount on the last bill was not a payoff amount. I insisted that I paid the amount stated on the bill and that I could not understand why my account was considered late.
After a few calls, I was finally given a payoff amount of {$220.00}, which I was first told could not be paid over the phone and that I needed to wait for a letter stating the payoff amount.
By then, more time had gone by and the amount I was to pay was {$320.00}. I called on XX/XX/XXXX and, surprise! This time the payment over the phone was possible!
Then I received another bill for {$77.00} Then a " Request For Mortgage Assistance Application '', followed by a credit on my bill for {$120.00}, but a refund check for {$72.00}.
I would have expected from my mortgage company to send payoff amount before the term, just like another mortgage company did for my wife. I could have avoided all that confusion and a credit report showing a late payment of under {$100.00} and a loss of over 100 points off my then exceptional Fico score.
I feel that the reporting has been unjustified and unfair and wish you review this to help me resolve this.
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| 07/15/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I have a 2nd mortgage with a {$31000.00} balloon payment that was due last XXXX. I was unable to secure financing because my XXXX mortgage was in forbearance. My lender SLS didnt offer me any options to additional financing or paying till I find financing. I continued to make the payments until XXXX when SLS refused to accept payments and terminated my automatic payment withdrawal from my checking account. A month later I started getting collection notices and calls, also someone there referred me to a HUD program that Ive had trouble fitting my situation into. Concurrently I was able to end the forbearance with the XXXX mortgage in XXXX with a new agreement with XXXX XXXX. While I was clearing forbearance from my credit report SLS started reporting the delinquent payments.
Now here I am my credit score has dropped XXXX points and no one will lend me the money I need nor will they refinance my mortgage. Ive tried to use the Hud assistance I was referred to by the lender. I get collection and foreclosure notices on one call then I call and get referred to an agency and more forms. Im bombarded with calls with lenders who cant loan me money. I have the means to pay my mortgage like Ive done for the last XXXX years. SLS has destroyed my credit can they now somehow take my property? Im caught in the middle with nowhere to go. If they would clear the late payments from my credit report I can get a new loan ( since Im no longer in forbearance ) or they could accept my payments and it would be paid off in time. Why are they doing this to me? Can anybody help?
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| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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SLS Specialized Loan Servicing The process seems unfair. It appears to lean favourablly to the company whom one is complaining. As in this Complaint NBR XXXX. When going online to add to my complaint the account is CLOSED? This has been CLOSED without any request for reply from complainant which equates with the BIG FINANCE replied and we believe the BIG MONEY. There was NO email, phone call or snail mail from SLS to me as a reply, which one would believe is forthcoming, to my complaint.
PLEASE know when calling again, voice message states we can make new complaint.
This appears to be NOT TRUE as XXXX today informed me NO NEW COMPLAINT CAN be made against the SAME COMPANY? My contention is this is a NEW ISSUE with the SAME COMPANY arising out of the COMPANY 'S REPLY. Their reply is bogus, inaccurate and appears to be a gerbiling tactic.
SLS is NOW ASKING for a POA ( Power of Attorney ) from the Buyer on the Short Sale.
This has NEVER been requested prior in SLS list of required documents. There is NEVER a reply from SLS. NO SUPERVISOR/MANAGE has given the courtesy of a call back, yet each and every time I've requested this I've been told " 24 to 48 hours I would get a call back from a manager/supervisor '' This has NEVER happened. WHY?
Requesting a Power of Attorney from the Buyer seems a stalling tactic. The Buyer has signed the Offer to Purchase, the Addendum as REQUESTED BY SLS, provided the HUD as requested by SLS along with the PROOF OF FUNDS PLEASE Explain why SLS is NOW requiring a POA from the Buyer along why they are performing more BPOS?
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| 03/22/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I received a notice from SLS regarding its intention to foreclose on my home located at XXXX in XXXX GA. Included in the package was an application for alternatives to foreclosure which I completed and submitted. I then received a notice indicating that the property would be sold at auction on XX/XX/2016.
I was told that I did not qualify for a modification because I had XXXX done during the past five years but would be considered for other programs. Meanwhile, I kept receiving requests for additional information to be part of my application. I submitted the requested documents and more requests kept coming in. I submitted the documents and was told that the sale would proceed as scheduled.
After the sale date, I contacted SLS to find out the status of the property. I was transferred to various departments within the company until the phone eventually went dead. I could not determine what happened to the property. Finally, I received an eviction notice and moved out of the property.
Earlier this year, I received a XXXX for debt forgiven in the amount of about {$130000.00}. I could not understand the document and called SLS to obtain an explanation. It was at that point that I learned that it was a short sale and not a foreclosure. I was told to submit my request for an explanation in writing which I did. I then received a letter indicating that I sent the request to the wrong address. I did not physically mail the letter but used an email address that I received from SLS. SLS indicated that they would respond to my request but have not done so to date.
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| 01/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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SLS ( Specialized Loan Servicing ) is now as of XX/XX/XXXX servicing our home loan. It was transferred over from ( XXXX XXXX XXXX XXXX ). Just yesterday this Sat XXXX we received a letter from SLS requesting to provide our Flood Insurance, which should have been information that should have been transferred along with all our other XXXX information. The issue is that they are stating that they have already placed a flood insurance dated as of XX/XX/XXXX when we have just been notified that we need to provide our proof of coverage.
Attached is our Flood Coverage Declaration page as well as our letter that SLS sent us that on the bottom states the 3 different ways we can update our Insurance Information. Well,,,, we attempted 3 times to enter the supposed Reference PIN number : XXXX and it comes up as " Incorrect PIN Number.
This is how XXXX first attempted to add additional fees to our old mortgage even when we provided proof. On my previous complaint # XXXX on this company taking over our loan I expressed my concerns of how horrid this servicer is and how disappointed I am with XXXX for transferring over the loan.
Now this is the beginning of our old nightmare all over again. I am faxing SLS the Flood Declaration page via Fax and Mail but I ask that you ensure they follow through with them updating the information so that they do not add fees or an additional Flood Insurance and tack that on to my Monthly Mortgage and its an literally 3 times more the price.
I ask for your assistance and protection from this form of PREDATORY FEES beginning again.
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| 04/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing purchased my loan from XXXX XXXX in XXXX of XXXX I was not aware of this change. In XXXX of XXXX I received a notice from Specialized Loan Servicing ( SLS ) stating that I needed to pay over {$15000.00} to get my loan current or they would foreclose on my home. I contacted SLS and stated that I did not know who they were and asked when they took over my loan. I stated that there was no way that my loan would be that far behind since they purchased it in XX/XX/XXXX. I was told I had not made a payment in over a year. I was told that if I did not pay that amount that I would lose my home. I was capable at the time to make this payment because I had lost my job and withdrawn from my retirement. SLS considered my forebearance as currently owed. I paid this amount which caused a significant financial hardship to me and my family. I was unable to make a payment after that because I was not working yet. It took me some time to recover from this financially and was in a position to begin making payments in XX/XX/XXXX but my Identity was Stolen. This caused an additional hardship for me and my family. I received my tax return with intent to pay the amount I owed, but was told that if I sent my payment that they would send it back. This was before my home was foreclosed on. At no time in XXXX of XXXX was I offered any payment assistance, modifications, or any other actions this lender should have offered me at that time. I am requesting a rescission of my foreclosure immediately in order to address the errors in the servicing of my loan.
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| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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On XXXX, XXXX 2022 I closed on a home at XXXX XXXX XXXX in XXXX AL XXXX. My lender was XXXXXXXX XXXX XXXX. About a month after I received a letter saying my servicer was going to be specialized loan servicing care of XXXXXXXX XXXX. All seemed well. I had a credit score of XXXX in XXXX of 2022. Recently, my only auto a XXXX XXXX XXXX finally reached the XXXX mile mark and I spent a few weeks looking for a reliable used auto. I contacted my bank to pull credit and the lender a firm XXXX XXXX XXXX XXXX XXXX ( my bank ) said that your credit report does NOT show any history from or for a mortgage that you are describing. All that we see is student loans in forbearance and credit cards paid as agreed. I immediately contacted Specialized loan servicing in XXXX, Colorado and they told me after a two month blackout we have been reporting to all three credit bureaus. I returned to XXXX and told them what I was advised by Specialized loan servicing. XXXX said sir, we have your credit report. They are NOT reporting anything. Your credit score is XXXX and that basically means we can only approve you for auto loans at 18 % interest. XXXX XXXX when questioned told me I must submit a letter in writing detailing my concern. They have not provided any evidence that they ever provided any credit reporting data to any of the 3 major credit bureaus. Consequently, if I elect to purchase the vehicle 18 % interest on {$30000.00} is an incredible risky hardship on a depreciating asset. This causes me financial concerns and raises suspicion that this firm is a predatory lender.
|
| 02/23/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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In XXXX my husband and I bought a house in Florida with an 80/20 loan from XXXX.
Our house dropped in price drastically, so we had to file for bankruptcy.
XXXX XXXX XXXX did a refinance and which at the time we thought it included a first mortgage and line of credit.
We have been current for over 12 years on our first mortgage.
Two years ago, we received a notice from Specialized loan Service company saying we owe approx. {$120000.00}. ( $ XXXX LOC, $ XXXX interest and $ XXXX in other fees ) We told them the {$50000.00} line of credit was tied into our bankruptcy that we had thought was included in the loan modification.
They stayed silent for 10 YEARS all while letting $ XXXX of interest and fees accrue. They just now let us know that they want to go after our house since it now has equity.
If we would have been given a notice, we would have made sure everything was paid from the start.
We have been trying to settle with them for a reasonable amount for almost a year with no real chance to save our home.
My husband and I are in our XXXX and we are also the caretakers of my XXXX mother who has extreme medical conditions.
Their options for us are to pay the {$120000.00} upfront or a loan modification by paying {$25000.00} upfront and 10 % interest on the total of {$120000.00}.
This problem has caused much stress in my work and personal life and its starting to affect my physical health.
I hope there is something the CFPB can do on their end as I feel like what they are doing is predatorial.
Thank you for taking time time to read this message.
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| 03/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
Our mortgage was transferred to a new loan servicer : Specialized Loan Servicing LLC ( SLS ) XXXX. XXXX XXXX XXXX GA XXXX Phone XXXX in XXXX 2016. We received several notices as the loan was transferred. One stating that our payment was past due ( this notice was received prior to receiving any payment information, remittance stubs, address, new loan number, etc.for the new servicer ). Another letter was received stating that we had no insurance ( although we did, through XXXX/XXXX/2016 and future payment amount is held in escrow ). Yet another notice from a debt collector stating that they were collecting on a debt ( there is no debt owed to this company!! ) and another letter stating that we do not have an escrow account - we did have an escrow account and the old servicer sent us a letter indicating that they transferred the balance of {$3700.00} of which SLS claims they have no record. I have spent hours on the phone in circular telephone loops trying to get clarification on the notices. Was told to ignore them by all the representatives. I just received a telephone call relating to the loan requesting payment ( which I have already sent ). However, on a recent call, I was told by a representative that we have 60 days to make the first payment due to the transition of the loan to the new servicer. This company clearly has administrative issues that go well beyond timing of noticing and operational systems. If they are n't already, they should be under review by an agency to insure that they are compliant with mortgage lending and servicing practices.
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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We applied for assistance on our delinquent mortgage. We had a financial hardship. Our file has never had a loan modification. We applied for one and the next thing you know on XX/XX/XXXX we received a letter stating our file was removed from review. We did not get this letter until a few days ago. Apparently our file was missing documents but we were never advised of what documents we needed to send in. We were advised a letter was sent out to us. Due to this pandemic our mail system is extremely slow. The letter never came. We have been having substantial mail issues. We have an adjustable rate loan and know we need a fixed rate. Weve never been given assistance. All were trying to do is save our house and now we have a foreclosure sale date set for Friday. I am sick and I can't imagine being evicted from my home while sick with XXXX. I had XXXX and my symptoms are severe. I was in the hospital for two weeks and have not fully recovered, I am still on XXXX. The stress of this on top of the medical bills is delaying my recovery. I feel like our file has slipped through the cracks at SLS. We were not properly informed by any reps at SLS of the missing items. No one is giving accurate information and no one is being held accountable for these issues.The inability to relay information to us is inexcusable.They are more interested in foreclosing on our home rather than assisting us. The lack of participation in a meaningful review of my file indicates a preference to profit directly from our hardships. If given the opportunity we can afford the payment.
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| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was trying to refinancing my home since 1 year ago because the interest is too high % 5.75 is killing me, The refinance institutions have been rejecting me and I did not know why. I recently learned that it was because my lender, Specialized loan Services is reporting my payments incorrectly and irresponsibly. This has been costing me thousands of dollars because the interest is extremely high and outrageous.
My main concerns also include that my loan was sold to, apparently 2 different banks without my knowledge, and somehow my payments were lost in the process. I have no track record of almost {$60000.00} of payments that I have made. According to specialized services, they can not report new accounts for 90 days. If this is true, I understand but at some point that money has to go somewhere. They are saying that they have no record of this, but I have proof of payments.
I also recently learned today, XX/XX/XXXX that my loan was sold to a company named XXXX in XXXX. I had absolutely no knowledge of this. I feel that they are taking advantage of the situation and it is affecting me in the sense that I can not refinance. I keep getting rejected, and it seems that this is the reason.
Because of them, I have been spending thousands of dollars on pure interest because of incorrect reporting. This is not fair to me in any way, especially during and economic crisis. I need this resolved now and I need to know where all of money has been applied to. If they can not show me this in detail, I need my money back because that would be theft.
thank you.
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| 07/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I bought a home in XXXX of XXXX. Because my bonus was paid a week after the closing date, I had to get PMI as I did not put down 20 %. Almost immediately, I requested from the mortgage originator the figure to pay the mortgage to the 80/20 split and have the PMI removed. After one month, my mortgage was sold to XXXX XXXX XXXX. I tried writing to them twice to the PMI removed. Nothing. I wrote a complaint to CFPB and they immediately sold the mortgage loan so as not to have to deal with CFPB. The mortgage was sold for the third time in XXXX of XXXX to SLS ( Specialized Loan Servicing ). Beginning in XXXX of XXXX and through the present, I have written three letters requesting that PMI be removed, agreeing to pay the balance to bring the LTV to 80/20 and providing comps from a realtor providing updated values for my home. The value of the home has increased at least {$30000.00} due to a variety of factors. What have i received from SLS? The same form letter over and over again stating that I needed an appraisal that would cost between $ XXXX and refusing to answer how they calculate the value of my home or LTV. I have also called and received the same response. At this time, I am seeking the following : 1. ) removal of PMI immediately 2. ) reimbursement of the last six months of PMI while I was jerked around by SLS. 3. ) any fines or penalties applicable to the conduct of SLS such as Unfair Trade Practices or Consumer Fraud. I would also be happy to join in a class action or serve as a witness in a state or Federal inquiry/investigation of this Company
|
| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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In XXXX I applied for a Covid forbearance on my mortgage loan and was granted for 3 months. After the first month, we started paying or monthly mortgage payment ( which only put us a month behind ). After the 3 month forbearance period we were sent a bill for our current monthly payment and for the month that we missed. The statement stated that I needed to pay the full amount and if I couldnt call and they would try to assist me in a payment plan for the past due. Each time I called, I was deferred to their call back system because all customer service representatives were busy. I never received a call back from SLS. During this time I made payments to the account which was not reflected on my statements. I recently received a letter from them stating that my loan was in default and I needed make my loan current. XX/XX/2020 I got online and paid in full in order to not be in foreclosure. Today XX/XX/2020, I received a letter stating that they applied the payment to my account but I would have to pay XXXX in order for them to reinstate my account. I tried calling them again and got the same run around ( receive a call back ).
In addition, I pulled up my account online and noticed activity on my account ( charges ) that were not even related to my mortgage loan. These charges include transactions that are titled single item receipt and unapplied funds unidentified. Further the mortgage payments do not reflect the total amount I paid.
I have pulled up my bank statements and have proof of them receiving online payments and checks for my mortgage loan.
|
| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I paid my XXXX mortgage payment on XX/XX/2019. According to their statement XXXX XXXX payments will be posted immediately. I went to XXXX which is a XXXX XXXX merchant and paid my XXXX payment knowing that my payment was supposed to be processed immediately and posted to my account to save me from a 30 day late on my credit report, I even confirmed the additional fee and the immediate posting of the payment with the clerk. No where on the statement and in the disclosure does the company state that weekend payments including XXXX XXXX payments will not be posted on the day received, but will post the following business day. I paid extra money for the immediate transaction for the immediate posting of my payment. I called in the next day, XX/XX/XXXX and spoke to XXXX ID # XXXX. XXXX took my transaction tracking number ( # XXXX ) issued by XXXX XXXX and assured that the payment would be posted on the account the day it was made, XX/XX/XXXX. I received notification through XXXX XXXX on XX/XX/XXXX stating that I had a 30 day late with my mortgage. I called the company and they stated that yes my payment wasn't received until XX/XX/XXXX even though their they have notification from the XXXX XXXX transaction of the payment date being XX/XX/XXXX, and that they would not back date the payment as promised. I spoke to XXXX ID # XXXX. I will be disputing the report with the credit agencies for a company who will not uphold to promises or fail to disclose information to their customers, and providing proof of the transaction being made and received on XX/XX/XXXX.
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| 06/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I have a 2nd mortgage with specialize loan services.after the XXXX crash I got my mortgage modification I ask them to include my second mortgage into one but they said it not important so they modified with out them. So I requested from my 2nd Mortgage company a settlement for {$3500.00} which they did agreed. But I didnt know that until months later that it was now expired they send it to the email an no notification by s letter. So I tried to get them reopened it again. They told me I have to resubmitted all info again. After with they denied it every year on I tried with my tax time come they denied it. But for the last year am so in distress and having nightmare about losing my house. There is one lady the is the case manager she harassed me calling everyday telling me to sell the house am to sell my jewelry or my vehicle to pay them or get a loan from people to pay them. She call from unknown numbers. She didnt want to identify herself she uses all kind of tactic to harass me I told her I can afford to pay it. I am not working as much because my two kids going through a tough time with XXXX XXXX an that times I can keep my jobs because I have to attend to them. I sent in several settlement she dont even pass it to the manager she throw it out say its not enough so shes not giving it to my boss she block everything I try my credit is bad I can refinance or get a loan. Am so over welem an upset an mentally drain but this every time she call I get over stressed out an nervous all day she call everyday. This is my contact XXXX.please please help
|
| 11/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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My mortgage was purchased from XXXX XXXX XXXX in XX/XX/XXXX. I received a letter at the end of XXXX my mortgage was sold to Specialized Loan Servicing LLC ( SLS ). I contacted SLS as I wanted to make a payment prior to XX/XX/XXXX. When I reached them, I was advised that I could not make a payment until the loan " Loaded '' on their system which would take a couple of weeks. I called back to make payment. The first payment was not accepted and called back again and made payment on XX/XX/XXXX. The payment was accepted and was told it was placed in a " holding place '' as the loan had still not loaded. The load was not loaded to the SLS system until XX/XX/XXXX. I made two additional payments, one on XX/XX/XXXX and one auto draft on XX/XX/XXXX. The XXXX payment posted for XXXX and the XXXX payment posted for XXXX. The XXXX payment was missing and listed as I was delinquent. I WAS NOT DELINQUENT. I called and was told it would take 30 days to correct my account for the payment that was placed in the holding place. I have called XXXX times, provided documentation from my bank statements of the evidence of payment via fax, and email. I also paid the home insurance that was delinquent by SLS on XX/XX/XXXX and I still have not received proper treatment or allocation of the payments. I have written the CEO XXXX XXXX without a response. At this point, I am at a loss as to how this organization is in business and what is happening with customers funds. I question the ethics of this organization as with over 14 years with XXXX XXXX XXXX I never had to call them.
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
This is in continuation of the complaints : XXXX and XXXX. First I want you for responding to my case. During the original XXXX package requesting a deferral plan the company sent out a person to my house on the start to inspect the house to get it ready for foreclosure. In your last response I was given the an application to file en exception to start a repayment plan or deferral plan/partial claim. This was XXXX back and when I called a few days later I was told this package didn't mean anything and it will be denied. In later calls, I finally got a hold of someone to set up a repayment plan. This was a 3 month repayment plan paying {$90000.00} for three months. This was to start XX/XX/XXXX and and the XXXX payment on XX/XX/XXXX and the third is currently scheduled for XX/XX/XXXX. I made the first payment on XXXX and last Friday ( XXXX ) I received a call from the company that they are reviewing my application and it could take 30 days. I didn't know what to say because I was not aware. I told her that I was accepted on the repayment plan and she said she was not aware. I am not sure these guys are on the same plan. I asked her to kept me informed and when I checked the website a few days ago the package was denied. No one talks to me on what they are looking for to move forward. They say they will work with you and never tell you want can be done to move forward. Then a couple of days ago another person per the request of the servicing company came out to inspect the house for foreclosure. I am on a repayment plan so why would they be sent out?
|
| 08/30/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
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Our issue is that Specialized Loan Services not applying our Home mortgage payments in a time manner. They hold the payments for no reason. Here is a good example. Keep Your Home California help us approving {$49000.00} last year in XXXX XXXX. SLS received the {$49000.00} From KYHC in XXXX XXXX and they just applied to our account over a year later and after hundreds of calls to them and they finally applied the money with KYHC help. Also right now they are showing that we have n't send any payments since XXXX, XXXX. On XXXX XXXX, XXXX we submitted a bank statements to proof of payments for all these months and following with phone calls with out any response yet. as today our loan payment history it 's a mess and we do n't see a way of resolution. Here is some history on how the mess started. when Specilized Loan Services received the {$49000.00} from Keep Your Home California they applied to our loan account and sent a statement letter which explained the new do payment amount so we started to send the specified payment amount since then but they pulled the {$49000.00} from our account and when we questioned why that happened they argument ed that they still need the signed Agreement for Modification of a Mortgage Re-amortization Only. Which we signed and mailed to them at the binning of the process. I can remember how many times we signed the Agreement and re-sent it to them and we have records of proof of delivery for the document. i really believe that this is a fraud. We really need some professional assistance to solve this issue. Thank you.
|
| 03/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized Loan Servicing bought our new townhouse condominium mortgage in XXXX, DE in late XXXX and claimed they could not verify our insurance status, threatening to purchase it for us. I called them and they found the document which they had misplaced. In XXXX we changed insurance companies and they started the process again. This time they wanted our condominium association 's coverage on the building ( not my HO6 ) but they never clarified that over several exchanges ; the information was provided to them when clarified. Insurance was ALWAYS in good standing. In a follow up letter dated XX/XX/XXXX they verified my insurance status but noted that I had not been under LENDER ASSISTED STATUS since XX/XX/XXXX ; attached was a statement that their letter was coming from " debt collector. '' I sent them a certified letter dated XX/XX/XXXX reminding them of their error in XXXX and asking about the implications of their status as a debt collector. They sent me a written reply dated XX/XX/XXXX saying I had mailed my certified letter to the wrong office for complaints and asking me to resend it. As they could have more easily forwarded my letter, their response is clearly contemptuous and their behavior is in bad faith. I want them to correct their records from XXXX and to explain their role as a " debt collector '' in reference to my account. Finally, I wish to note the extraordinary difficulty in calling this company as virtually all their lines are fully automated and their " customer service '' line had a three hour call back time when I tried it.
|
| 05/16/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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Dear Consumer Financial Protection Bureau, Servicing of my loan was transferred to Specialized Loan Servicing ( SLS ) on XXXX XXXX 2015 and I received my first billing statement dated XXXX XXXX 2015. The billing statement contained XXXX glaring errors, including incorrect balance, wrongly applied payment, incorrect finance charge, and incorrect calculation of next monthly payment.
I submitted a qualified written request to SLS on XXXX XXXX 2015 clearly pointing out the errors, providing detailed explanations of the correct calculation of each element of the bill, and provided statements from the previous servicer demonstrating the correct calculation of the bill.
I received a response from SLS which failed to correct or even address XXXX of the XXXX errors. The response merely noted that " our records indicate that the payment received XXXX XXXX, 2015 has been adjusted with a reversal of {$1600.00} from the payment and applying it to the principal as of XXXX XXXX, 2015. '' This amount is incorrect and no explanation was given for how they arrived at this amount. The correct adjustment was clearly explained in my letter.
Their response failed to even address the other XXXX errors regarding the incorrect balance, incorrect calculation of interest, and incorrect calculation of next monthly payment.
Therefore, the response received from SLS did not satisfy the legal requirement under the Real Estate Settlement Procedures Act to either correct or explain the errors pointed out in my qualified written request.
Thank you for your assistance.
|
| 12/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Paying off the loan
|
|
Web |
Older American |
|
I requested a payoff quote through the website on XXXX. It said I would receive it via email in XXXX hours. I did not get it so I requested again XXXX. Nothing. I tried calling the XXXX number they have listed and it was answered by an automated system trying to sell me a home monitor. No way to reach Specialized Loan Servicing. I then found another number and requested the payoff quote. Nothing. At this point I made a payment through my bank to them that would have paid off the balance. It was received on XXXX and then rejected on XX/XX/XXXX. Rejected in that it was not applied to my account nor did anyone contact me, but out was not returned. After a lot of searching I found another number and actually talked to a person on XX/XX/XXXX. He said my payment was rejected because I could not pay off the loan that way, the payment had to go to another address by way of cashiers check or wire transfer. He told me my money would be returned and that it was in the last stage. When I never received the money back into my bank account I called again on XX/XX/XXXX. This person seemed very unsure of herself and first told me Iwould receive a check in the mail. When i questioned that she told me no it will be returned the same way it was received. I asked when and she said by XX/XX/XXXX. At that point I asked to speak to a supervisor and she said no one was available. I asked for a call back but as of today that has not happened. I want my money returned so I can pay off the mortgage according to their procedures even though they actually have the payoff.
|
| 04/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
SLS is dual tracking. SLS stopped processing the short sale last week because of the upcoming XX/XX/XXXX sale date. I had an appraisal scheduled on XX/XX/XXXX and on the same day of the appraisal, SLS cancelled it because of the XX/XX/XXXX sale date. SLS told me they would not have enough time to complete the short sale before the XX/XX/XXXX sale date. SLS is supposed to ask the court for more time in order to let me finish the application.
( i ) Requirements. If a servicer receives a loss mitigation application 45 days or more before a foreclosure sale, a servicer shall : ( A ) Promptly upon receipt of a loss mitigation application, review the loss mitigation application to determine if the loss mitigation application is complete; and ( B ) Notify the borrower in writing within 5 days ( excluding legal public holi days, Satur days, and Sun days ) after receiving the loss mitigation application that the servicer acknowledges receipt of the loss mitigation application and that the servicer has determined that the loss mitigation application is either complete or incomplete. If a loss mitigation application is incomplete, the notice shall state the additional documents and information the borrower must submit to make the loss mitigation application complete and the applicable date pursuant to paragraph ( b ) ( 2 ) ( ii ) of this section. The notice to the borrower shall include a statement that the borrower should consider contacting servicers of any other mortgage loans secured by the same property to discuss available loss mitigation options.
|
| 01/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
SLS Mortgage put our Mortgage onto Forbearance with out us asking, they took the liberty of changing my terms without permission. I contacted them several times got nowhere. Our account was on EFT XX/XX/2020 payment was taken then towards the end of XXXX I noticed that no payment was taken.I called them to find out whats going on and they told me to email them a note explaining what happened and it would be fixed, it wasnt.after several calls I filed a complaint with the AGs office and got nowhere again.The rep asked me when I CALLED her if I had made the XX/XX/2020 payment I didnt know what she was talking about so she told me about a letter sent from SLS that on XX/XX/2020 I was to resume payments as if nothing happened. I NEVER GOT THAT LETTER, so i asked her to forward it to me Now this is the end of XXXX at that time SLS wouldnt honor their letter sent .This is so frustrating as this is my family home my children ( who we still have to support ) are the 4th generation to grow up here.This house has HUGE sentimental meaning to me.I am a XXXX survivor and 6 weeks of XXXX XXXXXXXX and 2 weeks of XXXX, destroyed my insides, I unfortunately suffer with severe XXXX issues, I am now dealing with a spot on my XXXX, and Large XXXX Stones I am in bed 95 % of the day everyday as i am riddled with pain I have severe XXXX and XXXX XXXXXXXX in both hands I cant use them at all, I need to have surgery on both hands but with Covid around Im on the backburner! I unfortunately collect Medial XXXX I can not deal with this SLS committing FRAUD! PLEASE HELP!
|
| 03/20/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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|
Due to the coronavirus epidemic, XXXX XXXX County is shut down which has caused a loss of business and therefore a loss of income. After watching President Trump address the nation and letting us know that our mortgage companies and other companies are working with Americans to help in this difficult time, I called Specialized Loan Servicing to find out how they are helping its customers. I explained my situation to XXXX in their XXXX Office. XXXX explained that SLS was offering a 1-3 month forbearance to it's customers. There would be no late charges or reporting on our credit. BUT here 's the catch after the three month forbearance is up all monies are due for the three months mortgage. I asked how is that helping someone that is setting the consumer up for failure. My mortgage is {$3400.00} a month and to come up with three months at one time would be impossible it would put me in the danger of foreclosure. I asked why wouldn't the company simply put the three months at the end of the loan they would still effectively get their money. They did not have a valid response.
In this unprecedented time it is shameful that Specialized Loan Servicing would take advantage of its customers by claiming to help but actually putting them in a worse predicament. If they are going to help they need to offer tangible help by allowing consumers to put these payments on the end of the loan. No other option of help was offered to me by SLS so I am not sure if their are more available options.
You're attention to this matter would be greatly appreciated.
|
| 04/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage was with XXXX XXXX XXXX, which I complained about because they withheld too much money in my escrow account. Then, in the middle of my complaint, they switched my account over to Specialized Loan Servicing LLC ( " SLS '' ). SLS was supposed to give me back a {$5100.00} dollar overage in my escrow account that they inherited from XXXX XXXX XXXX. They sent me an annual escrow statement that was supposed to have a check attached. There was no check attached. I called them. They said they were putting a stop payment on the check. After waiting and waiting, I called them on XXXX XXXX, 2016 and they told me the check was sent on XXXX XXXX, 2016 and to give it some time to arrive. I called them again on XXXX XXXX, 2016, and this time they told me that the check was sent on XXXX XXXX, 2016 and to, again, sit tight and give some time for the check to arrive. I 'm worried I 'm not going to see the money at all now. They 're already 2 months behind on giving me more than {$5000.00} THAT BELONGS TO ME. They do n't have any evidence ( tracking number or otherwise ) that they actually mailed the check out. With all this hoopla, you would think they would send the check in a manner that is designed to ( a ) insure that it arrives to me ; and ( b ) in a timely manner. But they didn't/do n't. I want the money that belongs to me and they 're not allowed to hold on to my money and keep giving me the runaround when I call them. This is ridiculous. I was forced into SLS 's hands by my previous mortgager -- I would NEVER want to do business with SLS.
|
| 07/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX XXXX transferred ownership of my Home Equity Loan to Specialized Loan Servicing ( SLS ) effective XX/XX/XXXX. I have always paid this loan on time. However, SLS has now reported a payment delinquent over 30 days to XXXX, XXXX, and XXXX. SLS made these reports and knew that their records were incorrect. SLS claims that the XX/XX/XXXX payment is in question. SLS has attempted to confirm that I made the XX/XX/XXXX payment to XXXX XXXX XXXX before they started servicing the loan. I have sent SLS documentation ( bank statement ) that clearly shows that the payment was made. I have had several conversations with SLS without any resolution or any concern that they are negligently damaging my credit report. Even with full knowledge and documentation, SLS has reported that my XX/XX/XXXX payment was over 30 days late because they are showing me constantly late. I filed a dispute with XXXX, but SLS apparently still claims that my payments were late. I am attaching several letters from XXXX XXXX XXXX and SLS concerning the transfer of ownership, the SLS online record of my payment history with them ( notice how incorrect it is ), and 18 months of bank statements documenting my payments on this mortgage. My credit score with XXXX alone has dropped from XXXX to XXXX as a result of their negligent actions. SLS is knowingly and willingly reporting me as having made a late payment because they have an unresolved dispute with XXXX XXXX XXXX. That is a problem SLS has with XXXX XXXX XXXX, not me. SLS should not be permitted to make such reports.
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| 07/16/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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Specialized Loan Servicing accepted funds from the Hardiest Hit Fund and applied {$77000.00} to the loan and it was current. I have been making payments on time with no issues since XX/XX/XXXX-XX/XX/XXXX i tried to make a payment for XX/XX/XXXX and the customer service representative XXXX XXXX told me that my mortgage account was in default and i had not make a payment since XX/XX/XXXX. Then she did some research and told me to call back in 5 days and that she could not accept a payment, and i informed her that i need to make a payment in order to keep my loan current, and she hung up the phone in my face.
I called back on XX/XX/XXXX spoke with customer representative and he informed my that the hardiest hit funds had not been applied to my account so my loan had to be recast to include funds that had not been applied to my account this was a surprise because i have made all payments on time and i have proof with my bank statements and i informed him that i have not missed a payment and he told me he can see that in my payment history however i will not be charged a late fee when i pay within 48 hours.
Called back on XX/XX/XXXX spoke with a supervisor XXXX XXXX and he advised me that he was creating a ticket so that they can apply {$77.00} and my last 8 or so payments and the loan will be current within 48 hours. I am so confused about how i have spoken to more than XXXX customer services representatives and none of them have no idea what is happening with my Home Loan that was current for 9 months then all of sudden it is delinquent.
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| 04/18/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I have a letter from XXXX consumer services of an agreement from XXXX for a modification on my Home Equity loan dated XX/XX/XXXX. The modification was for 2.00 % fixed for 240 months. Recently XXXX sold my loan to SLS ( Specialized Loan Servicing ) SLS is stating that my interest rate was 2.00 % and now going to 3.25 % because it 's a variable interest rate. I was under the impression that i had a loan modification for 2.00 % fixed for 240 months. Can you look into this for me or let me know another contact? My contact previously was XXXX XXXX XXXX PH : XXXX and i 'm not sure if he 's still at XXXX. I also have a case number from Consumer Financial Protection Bureau ( CFPB ) case # XXXX that was in a letter sent to me by XXXX XXXX. SLS has also not explained why the interest rate has moved up from 2.00 % as the prime rate has n't changed for a few years and it 's still 3.25 % according to XXXX XXXX XXXX prime rate By XXXX as of XX/XX/XXXX. I 've been paying at 2.00 % interest for years with XXXX before they sold my equity loan to SLS. I 've contacted XXXX and SLS with no resolution. My last contact at XXXX was on XXXX XXXX XXXXXXXXXXXX. Workflow Supervisor Lending Services-default Management XXXX Bank XXXX XXXX XXXXXXXX XXXX XXXX, OH XXXX XXXX ( office ). He emailed me stating that he would send the settlement information from XXXX to SLS, in case SLS misplaced the modification. I asked for a signed copy of it and have n't got a response from him. SLS customer service number is : XXXX. Left message and they have n't got back to me either.
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| 08/10/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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SLS is attempting to do fraud on this loan by illegally inflating the value of the property because they did n't like the value they just got back from their own paid for interior bpo. On XXXX/XXXX/XXXX was advised that the lender 's interior value came in around XXXX which was around the amount of my current offer. At that time we countered buyer to highest and best and received an offer meeting the lender 's counter. On XXXX/XXXX/XXXX lender confirmed receipt of docs and stated file was under review. On XXXX/XXXX/XXXX was advised that the file was closed due to requested docs however the file should of not been closed as they gave no time for us to submit the XXXX pieces of paper they were looking for. On XXXX/XXXX/XXXX was advised there was a sale date which is a violation of CA anti dual tracking laws as this file was in a foreclosure alternative program and we were then advised that SLS decided to revise up their value to XXXX. This is completely unethical, illegal, illogical and unacceptable. SLS decided on their own to take an old report and try and selectively pull old data to inflate the property value as is today. The market is contracting, not expanding so any data from a month ago, 2 months ago or 3 months ago is not reflective as to what is happening today. SLS hired a licensed professional to assess the property as of this month and that value came in at XXXX that is the value. SLS needs to CEASE and DESIST from illegally trying to inflate property values which is exactly what happened in XXXX which led to the housing bust.
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| 03/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I have been researching my consumer rights for the purpose of preparing this letter today. I have found information listed in the Fair Credit Reporting Act Title 15 U.S.C 1681 that is applicable to your responsibility as a credit reporting agency. In summation, these sections require that you conduct an investigation to determine the validity and accuracy of the items I am disputing. If you are unable to successfully prove them with verifiable proof, then you must remove them within 30 days of receipt of this letter. Please also note that verifiable proof includes all of the original documents, signatures, etc. that claim to be associated with each account aforementioned. I will not accept 3rd party verifications.
In your correspondence, please include any and all evidence including the original signed documents. I have done my research and I know that you may use an electronic verification system from a third party to verify the accounts below. However, that will not suffice in this case because I am requesting copies and any and all original documents ( including original signatures ).
Your failure to positively verify these accounts in the first place has impacted my ability to be trusted by potential creditors and progress in my life. Under the law aforementioned, unverified accounts must be removed. If you choose to keep these items on my credit profile, then I demand a copy of any and all of the verifiable proof that you claim to have. Please also remove any inquiries from my account that are not applicable to my credit profile.
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| 12/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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I have tried and tried to fix this problem, I have XXXX XXXXXXXX, am XXXX and sls will not help me, I just want a repayment plan that I can afford, sls keeps denying me, I was set on a repayment plan and called to tell sls that my payday was different then what I had originally told sls and asked if I could change the date, well I found out I was in foreclosure, I have begged this company, pleaded with them, and i get no for the answer, in may I was given a modification and in XX/XX/XXXX before I could make the first payment I was admitted to the hospital, where I had an extended stay, I was diagnosed with XXXX XXXX XXXXXXXX, the people I trusted to pay my mortgage, took my money and left the state, so I have been asking for a repayment plan and this company will not help me, I keep trying, I ama us XXXX veteran and I am XXXX, I want to stay in my house to XXXX, but sls is foreclosing on me and putting a XXXX veteran in the streets I have no where to go, I have asked this before and they tell me no, this company is a very very horrible company, they have no compassion, I have tried to make my last 2 payments and was told no because I am in forclosure, I have no where to go, I can make my payments but they want me to sell my house or deed it back, I want to keep my house, I have tried, I guess my next step is to go to media and have them reveal this company for who they are, when I had my modification done, my balance went from XXXXto XXXX, but had to sign papers to keep my house, and they are taking my house away, I will contact media.
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| 03/13/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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XXXX XXXX XXXX ( XXXX XXXX XXXX ) sold my loan to Specialized Loan Servicing ( SLS ) without my knowledge in XX/XX/2019. I was not informed by either company that this had occurred. The only reason I found out it happened was by going to a XXXX XXXX XXXX branch office. Although XXXX XXXX XXXX has my current mailing address, both of these companies claim they mailed this notification to the address where the loan was taken out, which I haven't lived at for 13 years. Not only that, SLS filed a complaint against my credit report saying I was delinquent in XXXX when, as I said before, I didn't even know they had my loan so how could I make a payment? They placed an insurance policy on my house without my knowledge. I have informed them that I have insurance ( sent copy and had my insurance company FAX them the policy ( XX/XX/XXXX ) ) and pay my own property taxes and yet they still have an escrow account for me they want me to pay into. I paid them {$1300.00} on XX/XX/XXXX to bring my account current. My payments were {$460.00} per month with XXXX XXXX XXXX ( fixed rate ) and yet my payment for XXXX was {$740.00} on XX/XX/XXXX. A representative of this company informed my payments were to go up to {$810.00} in XXXX. According to a lawyer my payments should remain the same. I have no access to my account online and have been given the run around as to why this is so. They send no paper documentation to show what is happening with my account. I believe Specialized Loan Servicing is run by criminals who use fraud to steal people 's homes.
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| 08/01/2017 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I contacted XXXX XXXX XXXX ( SLS ) in XX/XX/XXXX timeframe about a request to increase my escrow due to my county taxes. I have been exempt from paying county taxes since XX/XX/XXXX when I was deemed XXXX XXXX XXXX XXXX by the Veterans Administration and submitted documents to XXXX County Treasury Land accessory office. They have sent and their request and as you can see on page two that they have claimed to have paid those taxes. I spoke with the County office they stated they have not received any tax payments. They have not provided any proof of these payments till today. They are receiving my monthly payments thru their Bankruptcy department and they are receiving {$750.00} monthly Chapter XXXX payments to pay down past payments. I did not pay XX/XX/XXXX or XX/XX/XXXX awaiting their proof of tax payments but no reply to my letter request. My Attorney XXXX XXXX is of very little help, as it took over a year to get my Chapter XXXX actually approved due to his lack of submission of proper documents to the court and errant amounts submitted to the court. I earnestly need your assistance in getting this resolved and the amounts paid supposedly to taxes should be removed or put towards my principal of past due amount to get this cleared. This company is known to try and pay past taxes on house then put house in default to take ownership of house to resell house and make company a profit. I will be making extra payments for XX/XX/XXXX and XX/XX/XXXX payments next week and each week until paid in full by end of XX/XX/XXXX, at the latest!
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| 06/17/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, CO XXXX XXXX : Qualified Written Request Pursuant to the Real Estate Settlement Procedures Act for Account Number xxxxxx To Whom It May Concern : I received notice that I have been approved for an assistance plan based on the COVID-19 pandemic. The plan states that I will be able to make partial payments during the forbearance period which runs from XX/XX/2020 through XX/XX/2020. However, I have made two payments and the payments have been returned. I am writing to request that my account allow partial payments during this time.
I have been provided with an amount that will be due in a lump sum once the forbearance period ends. However, I feel that it is in my best interest to make partial payments if I can. In the past two months I have made two payments toward my balance. Yet the payments have been returned.
XX/XX/2020 XXXX Transaction - SLS ONLINE PMT XXXX Debit - {$440.00} XX/XX/2020 XXXX Transaction - SLS ONLINE PMT XXXX Debit - {$440.00} XX/XX/2020 XXXX Transaction - SPECIALIZED LOANPMT REFUND XXXX Credit {$440.00} XX/XX/2020 XXXX Transaction - SPECIALIZED LOANPMT REFUND XXXX Credit {$440.00} Please write to me within 15 days to explain why my account will not accept partial payments at this time and if it will be possible to allow partial payments so that I can begin to pay down my balance so that I do not experience a balloon payment at the end of the term.
Thank you so much for your attention to this matter. If you need to reach me, my number is xxxxxxxxx Sincerely,
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| 02/17/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Collected or attempted to collect exempt funds
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Web |
Older American |
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In 2016, I be came very sick which resulted in me becoming XXXX forcing me to retire on Social security XXXX. I immediately contacted my creditors and was told about various programs that could help. I applied for a loan modification for my home equity. To qualify I had to go on a trial period for a number of months to show I could at least make the new payments. Unbeknownst to me I was still being held responsible to make the higher original loan payment at the same time. I couldn't afford to pay both payments thats why I was applying for modification. My credit suffered, over 30, over 60 and over 90.
After successfully completing the trial I was offered the modification with late fees that had accrued were waived. I carefully read through the document there was no mention of late fees or time they would accrue going forward.
So as my social security benefit went to my bank I was able to pay the agreed upon amount.
Now that this loan was given to Specialized Loan Servicing and later sold to another investor. I am being charged a {$39.00} late fee for a payment made in the same manner as I did in the past. The terms in the agreement supersede all others. So why now am I know being charged fee when here is NO mention of it in the agreement I signed?
I tried calling customer service at Secialied Loan Service but could never tell my story because the asociate keep talking over me and would not listen to the problem. The manager I asked for never returned my call.
Attached are statements showing I was NOT charged a late fee.
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| 05/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I previously had my mortgage loan serviced with XXXX. I fell behind and got a modification which helped make my loan more affordable. I was current and up-to date. They then sold my loan to SLS and they stopped sending me monthly payments. I was confused and missed a payment or two. When I would call them they told me they could n't talk to them because I was in active bankruptcy even though it was 7 plus years ago and had gotten all of that taken care of with my XXXX. I had to get help from my son XXXX XXXX who works for a HUD approved housing counseling agency. We finally got them to give us information after we sent them the Ch XXXX BK discharge papers ; but again they refuse to send us statements because they say the loan has not been reaffirmed. From my understanding of Oregon State law that does n't happen here ; and I 'm not sure what else I can send them ; all I want is to be getting my monthly statements so I can see what I owe. I 'm caught up on my payments now but feel like this confusion and extra work that SLS made us go through when we had everything taken care of with XXXX XXXX XXXX before is n't fair. I called SLS to request they get the information from XXXX XX/XX/2015, they said they would open up a ticket. I called today, 5 months later and they never did anything. That ticket never went anywhere. I do not trust them as they 've showed they are unable to help me. It 's unfortunate that they 've made an issue over something that never should have been an issue in my opinion. I hope you can help me clarify this.
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| 07/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS has paid my home owners insurance in the past. I was paid in full XXXX XXXX for the period XXXX XXXX - XXXX XXXX . SLS has now made 3 additional disbursements on XX/XX/XXXX i n the amount of {$2300.00} to XXXX XXXX ( which was n't due until XXXX ) I believe they attempted to prepay both my home and auto insurance for the XXXX year. Our Homeowners Policy was only around {$1100.00} for XXXX . They also went of to make a second in error disbursement to XXXX XXXX on XX/XX/XXXX in the amount of {$1100.00}. Just a few days after, on XX/XX/XXXX we switched insurance companies to XXXX and prepaid the insurance for the year in the amount of {$610.00}. SLS then for the third time this year made an in error disbursement to XXXX in the amount of {$45.00} on XX/XX/XXXX ( after we already prepaid the year - see bank attachment ). SLS, through all these disbursements, in which they did n't use common sense, put my escrow in negative up to - {$1100.00}. They also happened to do an annual analysis of my escrow in this time period which upped my monthly escrow by over {$400.00} a month for 3 months and then upped it more than {$100.00} a month the remainder of the year. Their error is causing us hardship by increasing our escrow more than 40 % per month. All I am asking is for some shared responsibility in this. I will pay it but they need to lengthen that time. Also, according to XXXX this is not an isolated case and I feel horrible for anyone else going through this with SLS.
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| 04/28/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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My loan servicer, Specialized Loan Servicing, placed forced insurance on my account for hazard insurance. I am part of an HOA that pays for this as part of the dues, and so I have been trying to get proof of this to Specialized Loan Servicing ever since they added impounds to my account.
Not only are they impossible to get a hold of on the phone ( any time I call their automated system says the wait time is greater than 15 minutes and offers a call-back option. I have yet to receive a call back earlier than a DAY later ) but they do not list a means of contacting them via email!
I have faxed them my information several times, with a cover letter showing my Specialized Loan Servicing loan number, my email at which I have asked to be contacted at and my request to have impounds removed -- I have never received any attempt to reach back out to me.
When going to their website to try to find an email through which I can electronically send them the information, the only description available is this : " To reach us by E-mail : You may email your request to Customer Care Support by logging into your account, then select Contact Us and follow the instructions to contact us via email. '' THAT IS FROM THEIR " CONTACT US '' PAGE, AND NO FURTHER INFORMATION ABOUT EMAIL IS GIVEN!!!!!
I am losing XXXX dollars a month because these crooks have made it impossible to provide them the information they are requesting. Please help put an end to this -- I feel utterly trapped because I do not have the option to take my business elsewhere.
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| 11/26/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American, Servicemember |
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XXXX XXXX XXXX sold my home equity loan to Specialized Loan Servicing, LLC. in XX/XX/2019. My payments are scheduled and paid online thru XXXX XXXX XXXX XXXX XXXX NC from my checking account. The payment for XX/XX/XXXX from my account at XXXX XXXX went thru successfully. My payment for XXXX was mailed back to XXXX XXXX, reporting the address was incomplete, even though the payment for the previous month went thru fine. The person I talked to indicated that the ZIP+4 was required and that is why the payment bounced. The address they gave me in their letter of XX/XX/XXXX indicated only the ZIP code. Late charges and other fees showed up on XX/XX/XXXX, and the loan was reported as over 30 days past due and the foreclosure process was started. Specialized Loan Servicing, in their letter of XX/XX/XXXX recommended that I find more affordable housing. When I called them on XX/XX/XXXX, I was advised that the fees to stop foreclosure were in excess of {$500.00}. They required a immediate debit card payment to stop foreclosure, but they said my debit card didn't work. I know my debit works, as I have used it since then. I gave them my checking account bank routing number and the checking account number. The fee had risen to over {$1100.00} yesterday.
This feels like some sort of SCAM and I am afraid they have run this SCAM on enough people to have it down to an art form. The only way I know to escape is withdraw some of my retirement fund and pay it off. But they will probably XXXX up the cost of closing out the loan if I do that.
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| 09/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS is continuing its pattern of refusing to abide by the federal statutes and regulations relating to PMI, with this case applying to our home located in XXXX, Florida. We have invoked our right under the Homeowners Protection Act to have an appraisal done on our home due to substantial improvements to cancel the existing Single Premium PMI policy. Even after two requests, SLS refused to initiate the process to remove this PMI policy, which is currently in effect. I am not sure if they are so negligent regarding the administration of the Homeowners Protection Act that they do not understand its basic provisions, or if this is purposefully done.
I have attached : ( 1 ) our initial request on XX/XX/2022 to have the PMI removed based on substantial improvements and their denial to initiate the process to have the PMI removed on XX/XX/2022. They stated there is no PMI " being paid '' but that was not what the request was based on. We want a proportional refund because the PMI is no longer needed ; ( 2 ) our second request on XX/XX/2022 further invoking our right under the Homeowners Protection Act to have the PMI removed and proportionally refunded based on the substantial improvements. Their response in this case was simply egregious. They stated that the only way we could have the PMI removed was via a refund. I am not sure how many people they have tricked into refinancing their loan just to have the PMI removed ; ( 3 ) Details about the existing PMI policy with XXXX from our SLS portal ; and ( 4 ) The XXXX Refund Schedule.
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| 10/28/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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My husband died in XX/XX/XXXX, complications due to XXXX, while vacationing in Vermont. After his death I discovered, my husband took a home equity against our home. He is the only signer on the account HOWEVER I am on the original mortgage AND I am on the deed. Since the pandemic I was granted two cycles of forbearance, now expired. I am trying to speak with ANYONE in SLS and they will not speak with me OR my attorney and give us the payoff for the closing. They are insisting on probate and a court-appointed representative. According to the Massachusetts licensed estate, bankruptcy, and real estate attorneys I have consulted, this is NOT necessary as we had a will. SLS is unwilling to allow us access to this debt, by speaking with me and providing a payoff and therefore have begun foreclosure proceedings. The last conversation my real estate attorney had with SLS was on XX/XX/XXXX. I have a purchase and sale agreement from XX/XX/XXXX, and a projected house closing in early XX/XX/XXXX. I have been attempting to speak with SLS and obtain information since XX/XX/XXXX. I am trying to dissolve this debt. I called today XX/XX/XXXX requesting the payoff amount but was refused this information. I have the money but I am unable to obtain an exact amount as my deceased husband was the only authorized party. According to Massachusetts law, I am the authorized party as I am the surviving spouse ( with a will ). I am being held captive by this loan company and its unethical policies and their practices may impede the closing on my home.
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| 12/03/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS Account # XXXX My loan was recently transferred to SLS from XXXX as of XX/XX/XXXX When I received the notice ( received the date the note payment was due ) SLS said there was a payment past due, and the loan was one month in arrears. ( no sure notice came form XXXX previous to this ) I called and asked them what month, and at 1st she said XX/XX/XXXX .. I provided her with the Canceled check number for the XX/XX/XXXX payment, and her response was " well, I do n't know then, our records only go back to XX/XX/XXXX ; it must have been before that then '' I recently came out of a 5 year Chap XXXX BK which was satisfied and discharged in XX/XX/XXXX ; this would mean all payments were satisfied and the accounts current.
I missed no payments during the 5 years nor since the discharge. SLS could care less and worse are unwilling to even review the case ... My payment is approx. {$3300.00} and I mailed my XX/XX/XXXX check for {$4000.00} requesting the additional to principle.. they cashed the check and their new XX/XX/XXXX statement said I am 2 months behind YIKES this is SCARY ... What are they doing with my money??. It is impossible to reach anyone there for a intelligent discussion. I requested 5 years of payment history from the previous servicer, XXXX and have this to send to SLS ... But, no idea where to send it ; How is it legal that there is no accounting and they can just say " you are behind but we have not idea when '' even though the courts and XXXX ageed the account was in full compliance? can someone call me please.
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| 10/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My loan from XXXX XXXX XXXX was sold to SLS Mortgage back on XX/XX/2019 and my payment was schedule to start with SLS in XX/XX/2019. As I normally do as a responsible individual I continue making my mortagage payment now to the new company SLS and after 3 month that I have been dealing with them, they claim that I never did my XXXX payment in which XXXX XXXX XXXX and myself have send several proof that I did my payment in XX/XX/XXXX but to XXXX XXXXXXXX XXXX not SLS because at that time XXXX XXXX XXXX was servicing my loan. In addition to provide the information, I have been in contact with them several times during this past 3 month because I want to get this fix and all SLS have been harassing calling me every day, sending me letters that they are going to foreclose my house, and telling me that they are going to mess my credit. At this point Im not sure what else I can do because even when I have try dealing with someone directly at SLS to get this resolved, they keep passing me from person to person without any solution but they keep adding fees after fees because they want to collect again on something that I already paid. Besides all this I have proof from both institutions that my payment schedule for XX/XX/2019 has to be made to SLS and moving forward with them and I have done so. Please I need to get this resolved because this company is trying to take advantage of me when I have done my part. Also, I know that Im not the only customer that is going through this with them and they dont care to assist in any way.
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| 10/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX XX/XX/XXXX I tried to start an online payment setup with Specialized Loan Servicing. I had been paying my mortgage through my bank 's online check payment service. I was unable to get set up.
I received a notice that my payments were behind but I had been making payments all along. I attempted to speak to someone about this and was told they didn't show any of my payments in their system. I contacted my bank ( XXXX ) and they showed all the payments had been made and processed ( monies withdrawn ).
During this process I realized I had missed one payment in XXXX of XXXX but all other payments had been paid. They indicated I had missed 7 payments but my banking shows otherwise. I tried multiple times to speak with someone and was bullied and yelled at. My XXXX and XXXX payments have been returned to my bank account. I find that odd that they didn't receive payments but could return payments made electronically in the same way the other payments were made!
We have faxed and emailed two separate times proof of the payments made. I received a notification afterward that I needed to pay over {$5000.00} to get my account caught up.
They have not done anything to adjust the account to show payments I can prove. They just continue to bully me when I call in.
I am making 3 payments - the one missed in XXXX and the two that were returned for XXXX and XXXX. I am at a loss as to what to do next. They only threaten foreclosure. I don't wish that to happen and have made every effort to work this out through normal channels.
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| 01/11/2024 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
- Foreclosure
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Web |
Older American |
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We filed a XXXX XXXX Bankruptcy in XXXXboth the first and second mortgages included and discharged, leaving us with debt against liens. We reaffirmed the debt with our first mortgage. Based on the information provided by our attorney, we decided to not reaffirm the second mortgage with Specialized Loan Servicing. Based on the information we received, we believed that SLS would not foreclose. Rather they would write off the debt or sell to a company that buys past-due debt.
On Monday, XXXX XXXX XXXX we learned that a sheriffs sale had been scheduled.
A neighbor who is a realtor saw our address and realized we were just 2 doors down. She provided the information she had from the XXXXXXXX XXXX.
I called SLS and learned that a certified letter was mailed in XX/XX/XXXX and before that one was mailed in XX/XX/XXXX. The one in XXXX XXXX was the notification and we should have known at that time SLS would be moving forward with the foreclosure process.
The loan is due for XXXX and a payment was made on XX/XX/XXXX. Per SLS, they never sent any notification before the letter in XXXX. And then the one from 6 months ago. Without notification, they moved forward with the foreclosure process. The foreclosure was filed with XXXX XXXX XXXX, MN, and the sale date was scheduled for XXXX
Due to the lack of notification that SLS was moving forward with the foreclosure, we very limited in ways to resolve the issue. We are also working on a very skinny timeline and may not have solutions that can be provided to SLS prior to the sale.
|
| 11/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Due to Hurricane Irma, I sustained economic loss and incurred financial hardship. I live in south Florida, and we were declared a natural disaster area by our governor. As such, I called my mortgage company, Specialized loan services and requested a 3 month deferment due to my financial hardship. SLS stated they could only approve 2 months and not 3 months. I received a letter in the mail dated XX/XX/XXXX that my 2 month deferred was approved and my next mortgage payment would be XX/XX/XXXX. The 2 months that were deferred were moved to the end of my loan to XX/XX/XXXX.
This month, I called SLS to make sure they credited my XX/XX/XXXX payment correctly, and the service agent stated that I had a deferment and the two months that I skipped would be due in XX/XX/XXXX, which is essentially a balloon payment. I was never notified in writing and only found out as the customer service agent told me I did n't have a deferment, but a forbearance with a balloon payment.
I am attaching the letter from SLS from XX/XX/XXXX which agreed to the deferment and extending the 2 payments to the end of my loan.
Since this is in writing, I am asking that they honor their original agreement.
As of this writing, XX/XX/XXXX, I have not received any notification in writing that I am in forbearance.
I feel like they are setting me up for failure.
Lastly, although I am in deferment and or forbearance, SLS charges a late fee on my account these pasts months as well as XX/XX/XXXX, and I made a XX/XX/XXXX payment.
Your assistance is appreciated.
|
| 04/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XX/XX/2022, our mortgage servicing company, Specialized Loan Servicing ( SLS ) withdrew {$1700.00} from our escrow account. These funds were supposed to be transferred to XXXX ( our insurance company ) to pay for our homeowner 's insurance. Instead, SLS wrongly disbursed these funds into the bank account of a third party who is not affiliated with XXXX. Since XXXX did not receive these funds, we had to pay XXXX out of pocket in the meantime.
Because SLS lost our {$1700.00} through their own negligence, we have asked SLS to refund these funds to our account. Despite repeated and exhaustive efforts on our part -- including at least 9 documented good-faith attempts to reach out to SLS over the past 7 months -- SLS has repeatedly refused to address our complaint and issue a refund. We believe their customer service has been willfully misinterpreting our complaint in order to avoid having to pay for their error.
We are asking that the CFPB assist us in securing a refund, to our escrow account, of the {$1700.00} that SLS lost by disbursing to the wrong party. Since we have exhausted other avenues of outreach to SLS, we would greatly appreciate your assistance with this matter.
We have attached copies of our recent correspondence with SLS, which details the extensive ( and unsuccessful ) outreach attempts. As you can see, SLS insists their check was deposited -- which is not in dispute -- and ignores the crux of the matter, which is that their check was deposited into the wrong account, causing us to lose the funds.
|
| 05/15/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
Servicemember |
|
Good day Sir /Ma'am, I took out a second mortgage on my home in XX/XX/XXXX with XXXX mortgage for XXXX. After paying almost 2 years on it at XXXX a month my family succumb to financial hardship due to my illness from XXXX. At this time we choose to modify my first and second mortgage through XXXX XXXX XXXX. I was face to face with the XXXX reps when the modified both and signed agreements. In XX/XX/XXXX years later XXXX DEBT COLLECTOR said I owed XXXX for the second mortgage. After calling around skip tracing, contacting family members, belittling me and wife, and calling weird hours of the day. I finally made a complaint with CFPB. Then for a minute or two we had peace of mind. Then in XX/XX/XXXX we got transferred SPECIALIZED LOAN SERVICES. This company not only add interest back from XX/XX/XXXX till now but, they send both me and my wife FORECLOSURE notices just last week in XX/XX/XXXX for XXXX. Interest fees, late fees, service fees and I am assuming lawyer fees as well. As I look on my county record dept. website I dont see a thing. Ever since XX/XX/XXXX do I see anything referring to a second mortgage. No tax or irs papers for interest, nothing on any of my fica example ; equifax, experian, or transunion. In XX/XX/XXXX I ask them to stop calling me everyday and stop the mass mailings. They continue to call even up to today I block there many number several times. I am not sure if my STATES STATUTE OF LIMITATIONS apply in my case after the barrel rolled the time.Please we need clarity before we lose our home. HELP!
|
| 07/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On or about XX/XX/2019 I received a late notice from my mortgage company. I checked my bank account and my mortgage payment cleared on XX/XX/XXXX. I called my mortgage company, they had to submit a ticket and it could take up to 10 days for correction. XXXX, the customer service representative said I needed to make my XX/XX/XXXXpayment in XX/XX/XXXXso that my credit report did not show 30-day late payment. I made my XX/XX/XXXXpayment over the phone to XXXX. Five days later, I received my new statement that showed my entire XX/XX/XXXXpayment misapplied to escrow. Nothing to princial or interest and I always include an additional {$100.00} to principle, which was applied to a late fee. I called again, I called again, I called again. Each time a 10-day ticket, no resolution, no payment applied to additional principal, only more late fees. On XX/XX/XXXX, I spoke with XXXX from the XXXX, AZ office she looked at the entire ledger of applied payments and an equally long ledger of unapplied payments and said she would call me on XX/XX/XXXX because she escalated the ticket to a two-day ticket. Today is the XX/XX/XXXXI got another letter in the mail showing another late fee. And I called today to talk to XXXX and she did not take my call. I can not begin to relate the fear and frustration. You hear everyday how consumers lose their homes. I feel like XXXX and Specialized Loan Servicing is XXXX. I cried, I screamed, I begged. XXXX, hung up on me. I have no further recourse but to reach out to an oversight agency. Please help me.
|
| 03/06/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX XXXX XXXX sold my home equity line to Specialized Loan Servicing a few year back. When we were going through the pandemic I had a covid related issue and SLS allowed me forebearance. Last year they gave me a trial modification wherein I was supposed to pay {$320.00} ( approximately ) a month for three months and then it would be a permanent payment. I paid the amount the first month, the second month I lost my mom and just was distraught. At the end of the second month I called SLS and explained to the representative, she said don't worry about it, just pay the 2nd and 3rd month now and you will be fine. I paid the {$670.00} and was waiting for the permanent adjustment.
This year I was getting letters and calls from them stating that I had to pay thousands of dollars and that I should not have missed the 2nd payment, they were rude and threatened to foreclose on my home even talking about short sale. They sent me paperwork for a modification again. I have income and have 2 folks that live with me that are giving me money. I am extremely stressed because instead of trying to work with me they seem determined to foreclose/cause a short sale which it would not be a short sale technically because I have equity that exceeds the amount owed. I think it is wrong that they would agree to accept the two payments and then turn around and not want to give me a modification. Also I have applied to them for a modification and can show where I can make the payments. They are a very deceptive company and should be punished.
|
| 08/24/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
We used a purchase money second in XXXX of {$150000.00} to avoid property mortgage insurance. Both predatory loans originated with XXXX, transferred to XXXX, and then XXXX went to XXXX and XXXX to Specialized Loan Servicing. XXXX modified our XXXX and said they were doing the XXXX. We received a welcome letter from XXXX bank and called XXXX to ask about our modification. XXXX told us to shred welcome letter and that it was a scam. Reassured us that XXXX was in for modification. XXXX said we needed to file a bankruptcy in order to initiate modification of our XXXX. We filed a Chapter XXXX in XXXX, called SLS in XXXX to resolve situation of modification with them. They wanted a lump sum buyout and would n't talk to us due to bankruptcy even though our attorneys sent in an authorization for them to speak directly with us and even though BAC did modification on our XXXX when we already filed bankruptcy. SLS capitalized the interest on the loan to where it 's approximately {$40000.00} above the original {$150000.00} borrowed loan amount. After our discharge on XXXX/XXXX/XXXX, XXXX offered a structured settlement to pay back approximately {$190000.00}, but they have n't put offer in writing. We 've requested a QWR and a forensic audit of the file from date of inception of loan, and XXXX has refused in writing to supply this documentation. Please see lengthy attached paperwork including letters to XXXX Office of the President, Office of Comptroller of the Currency, XXXX XXXX 's office to try and resolve our mortgage issues.
|
| 06/25/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX XXXX XXXX Reported my heloc payment for XXXX as a 30 day late when it was not. Due to incorrect information on their web page the payment sent was {$63.00} short ... .I immediately paid that amount when I found out but still reported me late. I want that derogatory mark removed asap ...
# 2 and far more important my payment due date isXX/XX/XXXX tomorrow ... I just went on line to pay and the account is GONE ... .I called XXXX and was told The servicing was sold to a company called SLS Specialized Loan Servicing .
I was never notified by XXXX XXXX XXXX or SLS ... ..I believe there are laws protecting the consumer in this situation. My understanding is by law I should been notified at least 15 days prior to the sale date ... .I have not notified by anyone and If I did't call I wouldn't know..I now do not know where to send my payment and am sure after reading the horrible reviews on SLS that I will be put in a compromising position due to no fault of my own .You must have read the on line reviews and fielded many complaints. HOw can this company still be operating?
1. I want the derogatory remarks from XXXX removed immediately 2. I want to know what remedy I have under the law for not being notified of this transfer ... this has to be illegal If I have not been notified.
3. I want to know what protection I have as I do know where to send my payment which is due tomorrow and from the reviews I read about SLS they will still report it late due ti know fault on my part Thank You and PLEASE help help me XXXX
|
| 08/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have filed many complaints with SLS and with CFPB with regards to this matter. SLS has yet to correct this ongoing matter correctly, they keep perpetuating the matter and refuse to take responsibility in the fraud that they committed by granting a loan modification without my consent, communicating with the incorrect parties, communicating with parities that have no legal rights or obligations to the properties right up to XX/XX/XXXX even after the AG 's Office of MA notified them. My last complaint was answered by SLS by documents with no signatures. I was given blank. I requested copies of the loan modification to show signatures because I never signed any legal documents, I couldn't because I `was incarcerated. SLS also sent a very altered court document without the seal of the Court - because the document from the Court provided an end date for XXXX XXXX to be personal representative of the estate of XXXX XXXX XXXX XXXX. SLS has requested that I file a police report for identity theft but yet they have perpetuated this problem and have not taken any responsibility in this problem and provided me with documentation. SLS purchased this loan from XXXX loans in XXXX, sent a letter stating that nothing would change but yet a few months later SLS stopped taking our mortgage payments and requested payment in full completely ignoring their letter that they sent previously. SLS was not communicating with the legal borrower of this loan and made no attempt to do so and now they are trying to foreclose on this mortgage.
|
| 12/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Our loan was sold to SLS after being with XXXX ( and very happy ) for almost 13 years. We had applied for a modification with XXXX and we were told all the paperwork would be sent to SLS to finish processing. I received a letter from SLS that XXXX items needed to be changed to the SLS document for further review. Items were emailed the same day, XXXX. On XXXX, I received a letter that nothing was reviewed since I did not send the items in on time. I called SLS and she stated that they had both items but the signature was in the wrong place. I had called 2 times and spoke to a person since sending the documents in. I was told everything was being processed in underwriting and that they would get back to me. On XXXX/XXXX/16, I called SLS and the automated system told me that my workout status was approved and they were finalizing the paperwork. When I questioned the Rep about that call she stated that the automated system was not always right and that I should be calling and speaking to a person every time. But, I had spoken to TWO Reps and none of them told me there was an issue with my paperwork. I asked if I could send in the ONE piece of paper that had the wrong info on it and I was told " No, you need to send a whole new packet into us to process again. '' I asked why no one called me to let me know that the packet was wrong since I had received information re : the missing paperwork. I was told that it was my responsibility to call and follow up. But, I did, so if I did my job, why are they not doing theirs?!
|
| 03/21/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I filed for Chapter XXXX in XX/XX/XXXX and have been discharged in XX/XX/XXXX. I was receiving statements from XXXX XXXX XXXX ever since my loan was reinstated. Recently, on XX/XX/XXXX, my loan was transferred to SLS. I reached out to SLS to inquire about my mortgage statements. SLS insisted I am in active Bankruptcy and because of this, I will never receive any statements. In the meantime, I am blocked from seeing any information online as well. I wanted to make sure my payments were appropriately sent and received by SLS on a timely basis, especially because I never received any payment coupons since the transfer ; and to ensure I am sending the correct amounts due since I also have an escrow account which is analyzed annually. I have reached out to SLS but due to my active bankruptcy status on their records, Customer Service would not entertain my call. I have been transferred to several departments, on hold for 30 minutes at a minimum, only to be told I was connected to the wrong department. Customer Service would n't talk to me and would transfer me to the Bankruptcy Dept. Bankrptcy Dept says I was transferred to the wrong Dept because I am not in active Bankruptcy and would transfer me back to Customer Serivce who in turn would say I was transferred to the wrong Dept and would transfer me back again to the Bankruptcy Dept. I spent 2 hours today being transferred only to end up being told the offices are now closed.
I just want my latest statement or a payoff demand. Your assistance is greatly appreciated.
|
| 02/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My bank sent an automatic payment to the XXXX address on XX/XX/XXXX. Although you received it you returned it to me uncashed in XXXX Specialized counted it as a late payment and charged me a late fee.
In late XXXX, I spoke with your customer service agent XXXX # XXXX and she agreed to drop the late fee of approximately {$45.00} in exchange for immediate payment, which I made that day.
When the same late fee showed up on the next statement, I called and spoke with XXXX, who confirmed that XXXX had dropped the late fee but the system failed to record it and promised to drop it.
Since then, I have been receiving statements that include late fees of varying amounts. Just one payment was late and thats the one both XXXX and XXXX agreed to waive.
In XXXX, my bank sent an automatic payment of {$1000.00} short a legitimate {$3.00} increase for escrowed taxes. When I realized it, I combined the shortage with the most recent version of the late fee and sent a separate, clearly annotated check to pay {$52.00} to make up for the escrow increase and to pay the late fee I was told I dont owe so it would stop spiraling.
Since XXXX, Specialized has included late fee charges of {$44.00}, {$41.00}, {$42.00} and {$41.00} in statements, when only one payment was late and that fee was waived twice by your staff. And I sent at least {$45.00} in the {$52.00} check to cover that spiral. The check was cashed on XX/XX/XXXX, see attached.
I want a refund not a credit. And I want my statement to reflect the accurate monthly payment.
|
| 09/30/2018 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
My first & second mortgage were being modified after my bankruptcy. The same bank held both mortgages. During the modification the second mortgage was sold, but I was told by the bank that the first and second mortgages were combined into one new modified loan. I did not know the second mortgage was sold until month after the modification. When I was contacted by the collection agency regarding the second mortgage I sent a debt verification letter to the collection company, it was never addressed and I had no further correspondence with that collection agency. About two years later I received a letter from another collection agency regarding the same loan. I again sent a debt verification letter. I received a letter from the collection agency stating it was under review, but still have not received any of the information I requested and am entitled to. Recently I have been thinking of selling my home and found out there is a lien on my home by the collection agency. When I called the collection agency they just transfer me from one person to another, they won't give me a direct answer, tell me they will have a supervisor call me back and they never do. Also, I have recently received statements from this agency and each time there is a different amount owed, sometimes higher and sometimes lower. It has been almost a year since I requested the collection agency to validate the " alleged '' debt with no satisfaction.
NOTE : Both my first and second mortgages were listed on my bankruptcy which was granted to me.
|
| 10/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Specialized Loan Servicing purchased my mortgage loan from the loan originator without first verifying the existing hazard insurance coverage. They asked me to provide proof of continuous insurance coverage more than a year after the fact which I did. I first provided them proof of insurance coverage for XXXX. Then they asked for retroactive proof for XXXX and I provided valid declaration pages and proof of continuous uninterrupted hazard insurance for both years by email, upload and by postal mail. Specialized Loan Servicing phone operators do not provide any identity credentials, the email address they provide are anonymous with un-monitored reply addresses and the upload portal only provides a rejection notice when I upload the insurance declaration pages. The response to mailed in valid declaration pages proving coverage was to deny the proof was valid. They have now reported late payments to all three credit reporting agencies for a single, partial month charge of {$47.00} for insurance coverage for the month of XX/XX/XXXX, because they claim they didn't receive the proof of coverage that I sent in multiple times using multiple methods. My credit has now been downgraded because of the false late payment reports they have filed. Specialized Loan Servicing should not be allowed to purchase existing loans without first verifying insurance coverage and should not be allowed to harass, intimidate, or threaten and impair the credit ratings of their clients for their own lack of due diligence when buying loans.
|
| 02/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized loan servicing LLC ( part of first bank ) took over my mortgage back in XX/XX/2022. They didn't take out my XXXX payment on the XXXX. I called. They stated they had difficulties with the transfer from the previous mortgage owner, XXXX XXXX XXXX not to worry it will be drafted on either the XXXX XXXX or XXXX. So I called back on the XXXX and they stated they still having difficulty so we'll be no later than the XXXX. And they uploaded a copy of the mortgage payment for XXXX which showed the XXXX and XXXX payment will be drafted on XX/XX/XXXX. I called to make sure this would happen as I did not want to be late on a payment. They assured me this would happen and nothing would be reported to the credit company. On XX/XX/XXXX, they did not take out my payment. I logged in and it said because I was late on the XXXX payment I was ineligible for overdraft. So I signed in paid it for XXXX and XXXX XX/XX/XXXX. They did not report it to The credit bureau is that as the law. But they still have it marked on my account that I have a late payment. Because of this, I'm unable to request PMI removal because you have to have not had a late payment within the past year. I called multiple times about this and when you call, they say they can see everything I'm saying is correct. this needs to be removed! I do not want any late payments on my account so I can get the PMI removed. They are not helping with this. I've repeatedly asked and they keep insisting that I've made the payment late. They made the payment late!
|
| 03/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/XXXX XXXX received my mortgage payment in the amount of {$2200.00} for the full month of XXXX, XXXX and first half of XXXX, XXXX. Of this amount, {$750.00} was put into curtailment.
On XX/XX/XXXX, XXXX received from me, another month and one half mortgage payment of {$2200.00} to include XXXX, XXXX.
Therefore, as of XX/XX/XXXX, I was one full month of mortgage payments in advance.
Having paid {$2200.00} on XX/XX/XXXX and again on XX/XX/XXXX.
However, XXXX, misappropriated a half month payment of {$750.00} to curtailment on XX/XX/XXXX, and NEVER corrected this error, subsequently causing inaccurate accounting and reporting of my account as delinquent, in my trail mortgage modification period.
XXXX records show curtailments of funds occurred a total of five times as follows : XX/XX/XXXX - {$750.00} XX/XX/XXXX - {$750.00} XX/XX/XXXX - {$760.00} XX/XX/XXXX - {$760.00} XX/XX/XXXX - {$750.00} However, ALL of these amounts were not applied to the mortgage when the payment was full month. I want : 1. An AUDIT of my payment history and an accounting of all curtailments from XX/XX/XXXX until XXXX, XXXX.
5 curtailments were used to subvert funds and XXXX records demonstrate only 3 corrections. XXXX improperly applied 1 month of funds to principal by diverting my payments to curtailments which were never properly refunded.
I want all 5 payments subverted into curtailments applied accurately to my payments.
When I resume mortgage payments on XX/XX/XXXX, I expect to be 1 month in advance of payments.
|
| 07/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XXXX loan modification ( # XXXX ) approved by XXXX XXXX XXXX and or Specialized Loan Services, LLC, ( SLS ) , which required {$1300.00} monthly payment, on XX/XX/XXXX called ( XXXX XXXX ) spoke to XX/XX/XXXX who confirmed payment amount and about leaving payee line blank on checks, First payment made before XX/XX/XXXX and sent with copy modification payment page with hand written acknowledgement of the " XXXX '' statements, every payment made before due date , SLS continued to cash said payment for XXXX XXXX years, XXXX XXXX , SLS stopped cashing payment and entered property into foreclosure status, XX/XX/XXXX when questioned SLS ' XXXX ( XXXX XXXX ), stated payments were n't cashed because the cause wrong amount was paid and, stated in fact, monthly payment should have been {$2000.00}, because SLS conducted appraisal after modification agreement was signed and determined account needed additional {$650.00}, he acknowledged amount is not listed in modification agreement, also no address was provided to mail new/added appraisal amount, as a result XXXX stated account was {$37000.00} in arrearage and would have to be made to bring account current and out of foreclosure. I should be able to rely on the amoun t SLS agreed upon in our loan modification agreement and they should not have people confirming payment information if they are not professionals in mortgage business. This is a deceptive and dishonest practice and should not be allowed to happen.
|
| 10/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I discovered the Assignment of Mortgage executed on XXXX XXXX, XXXX and recorded/filed XXXX XXXX, XXXX on our loan was robo-signed by robo-signer XXXX XXXX. Please see enclosed Assignment of Mortgage. XXXX XXXX XXXX was not an employee ( Assistant Secretary ) of XXXX ( XXXX ) on the date of XXXX XXXX, XXXX. XXXX is a shell corporation with [ n ] o employees and XXXX did [ n ] ot exist on XXXX XXXX, XXXX. In fact, XXXX, has been publicly out of business since XXXX. Please see enclosed document for verification and confirmation from the Federal Deposit Insurance Corporation. Robo-signing is illegal and has been outlawed in the State of New York. It appears the attached Assignment of Mortgage, was manufactured and prepared by the XXXX, the enclosed Assignment of Mortgage shows a XXXX Trust - and a fraudulent assignment in XXXX - 9 years AFTER the Trust had CLOSED!
Trust documents are explicit in setting forth a method and date for the transfer of the mortgage loans to the trust and in insisting that no party involved in the trust take steps that would endanger the trust 's XXXX status, if the original transfers did not comply with the method and timing for transfer required by the trust documents, then such belated transfers to the trust would be void. The Trust itself can not hold ownership of the note because of its tax-preferred XXXX status.
New York 's XXXX has erected an impenetrable legal barrier that prevents the Bank 's trust from acquiring a purported note and mortgage after the Trust 's closing date.
|
| 09/10/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/2019 - I received a Default Notice from Specialized Loan Servicing on Loan # XXXX. That letter stated that in order to prevent foreclosure of the home and bring account up to date, I would need to submit the amount of {$40000.00} within 33 days of the dated letter.
I had finally gotten all my finances under control so I decided to empty my XXXX and savings to get this account current. I called SLS to confirm the exact amount needed the cure the loan and was provided with the following number {$41000.00} which included the month of XX/XX/2019. I sent a cashiers check for that amount and confirmed receipt within the allotted time.
A couple of days after I confirmed receipt of payment, I logged into my account to confirm my account was current, instead it showed that I still owed more than $ XXXX in the account. This was around mid XX/XX/2019 and ever since no one at SLS has been able to explain where the additional $ XXXX came from. They acknowledge that the payment was not properly applied yet, theyve proceeded to foreclose on my home based on that additional $ XXXX.
I have sent letters to the CEO and EVP of operations and no one ever responds. When I call the resolutions department, they always promise to open up a ticket to get the matter resolved but it never does. 10 days later the ticket is automatically closed with no resolution.
I have copies of the letters Ive sent, the emails and copies of statements and Its been now almost 5 months and my home is still in foreclosure.
PLEASE HELP!
|
| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage company, SLS, did not pay my XXXX county property taxes, despite me paying escrow every month. I was never informed of the nonpayment, and I just found out ( XX/XX/XXXX XXXX on my own accord that I am delinquent and owe {$5100.00} in back taxes ( which is {$680.00} more than the original tax bill of {$4500.00}, because of late penalties ). For background, I purchased the house in XX/XX/XXXX and another company ( XXXX ) originally held the loan. The loan was transferred to SLS, effective XX/XX/XXXX. Taxes were due XX/XX/XXXX. As a side note, SLS did provide me a {$4500.00} " refund '' via U.S. mail in late XX/XX/XXXX ( after SLS had conducted its annual escrow analysis of my account ). However, the only context SLS provided about this refund was that the payment was because of an " escrow overage. '' Again, at the time, they were unaware they had never paid my XXXX taxes. Phone records will show that I called SLS after receiving the check and asked what it was for. I asked the representative two or three times if I owed this money to the government and he said no, the money is yours ... it's just from an overage. To reiterate, at no point did SLS or the representative inform me that the {$4500.00} overage reimbursement was for taxes. When I spoke to SLS a few days ago ( XX/XX/XXXX ), they were surprised to learn they had never paid the taxes from XXXX. They have since paid the back tax bill, covering only the fees. They charged me with the principle, which I now have to pay as an escrow shortage.
|
| 05/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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XXXX XXXX Transferred/Sold my account to Specialized Loan Servicing, which part of computer share group.
In my attempt to communicate with such company it has failed. I am formally complaining about the following : 1. Mismanaged and appropriation of funds- When making a payment to my Principal Balance, it does not posted on the month when the deduction from my bank account happens. What that means is that they keep my money and when ever they feel like it they posted, which in turn my money is not working for me as every day counts. interest rate does not stop, in my case my mortgages interest is daily therefore my money is not working for me. A recalculation of funds should be done monthly and appropriate credits to account.
2. They don't allowed for me to pay my home early- I tried paying my house bi-weekly, this did not work. although they were taking the money out my bank account, XXXX did not posted until the amount was due. Therefore it did not make sense to pay 2x month. This is different form making a principal balance payment.
3. Making it hard to take PMI out- my house had doubled in price, they would not accept my request to removed it. the mortgage balance is halve of what the house is worth.
I have made my payment on a timely manner from the moment they became my servicer, never have I been late. I must add getting through their auto attendant is a task as they make it impossible to talk to a live representative. the system hangs up on you if it does not like your answer, how about that.
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| 07/16/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
Servicemember |
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After the past several years of XXXX, starting at the height of the subprime mortgage crisis, my wife and I have been through hell with our property in XXXX. Everything from a neighborhood turning into a criminal wasteland because of everyone walking away from their bad investments, to wasting our money on lawyers and loan mitigators, to our home eventually being foreclosed upon. Somehow the foreclosure was not the end of the story. A debt collector, Specialized Loan Services, has been attempting to collect a large sum of money from us.
In short, we began with XXXX, ended up with XXXX XXXX XXXX, and now Specialized Loan Services ( although according to real estate records our home has been foreclosed upon ). Our problems started in XXXX while I was on XXXX. We walked away in XXXX due to a significant increase in crime in our once respectable condominium community ( and a 60 % drop in value of our property ), and rented a house in a safe neighborhood in XXXX. There was no way I 'd leave my wife and daughter in such a failed and unsafe community that our XXXX neighborhood became.
This year after returning from another XXXX, we learned our property was foreclosed upon around XXXX, and are still being hounded by the debt. This has severely impacted our credit reports and have further professional implications as well. I have n't had time to tend to this problem until now. We need some help!
Please let me know if you need further data. I have a tons of documentation that include the Trustees Deed of Sale.
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| 07/16/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
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After the past several years of XXXX, starting at the height of the subprime mortgage crisis, my wife and I have been through hell with our property in XXXX. Everything from a neighborhood turning into a criminal wasteland because of everyone walking away from their bad investments, to wasting our money on lawyers and loan mitigators, to our home eventually being foreclosed upon. Somehow the foreclosure was not the end of the story. A debt collector, Specialized Loan Services, has been attempting to collect a large sum of money from us.
In short, we began with XXXX, ended up with XXXX XXXX XXXX, and now Specialized Loan Services ( although according to real estate records our home has been foreclosed upon ). Our problems started in XXXX while I was on XXXX. We walked away in XXXX due to a significant increase in crime in our once respectable condominium community ( and a 60 % drop in value of our property ), and rented a house in a safe neighborhood in XXXX. There was no way I 'd leave my wife and daughter in such a failed and unsafe community that our XXXX neighborhood became.
This year after returning from another XXXX, we learned our property was foreclosed upon around XXXX, and are still being hounded by the debt. This has severely impacted our credit reports and have further professional implications as well. I have n't had time to tend to this problem until now. We need some help!
Please let me know if you need further data. I have a tons of documentation that include the Trustees Deed of Sale.
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| 02/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our mortgage servicer is SLS. Last XXXX we asked for payments deferred during the pandemic. We were granted XXXX through XX/XX/XXXX. During this time we elected to keep up with the escrow so we voluntarily paid the taxes and insurance to SLS during this time. We did not want a higher payment when we came out of this.
Although our 5 escrow payments cleared our escrow was not credited. In XX/XX/XXXX we began to make principal, interest, and escrow payments.
I will download proof of 5 p and I payments deferred which matches our records.
The escrow balance shows a negative XXXX which will also appear as a positive XXXX in the suspense account.
The correct is escrow is XXXX which is XXXX per month with a total payment with p and I of XXXX We have now received a 2nd notice of default. with a notice of intent to foreclose. The default letter shows no payment for XXXX although a payment cleared XXXX.
Another unresolved matter is adding force placed coverage in XXXX for {$2000.00}. This should also be credited. In XXXX an insurance premium was paid and the agency it was sent to did not send it to the insurance company. We moved to another agency in XXXX of that year and SLS was put on notice of the new coverage that was in force. On XX/XX/XXXX SLS paid for forced coverage that was not needed and also paid the new agency. ( Please see the attached ) Since we had coverage and there was no lapse the {$2000.00} should be credited to our account.
I have also attached the 45 day notice of intent to foreclose.
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| 07/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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I had the Firm of XXXX XXXX XXXX, represent me in my loan modification for 3rd time, I had a loan modification done with XXXX XXXX XXXX in XX/XX/XXXX, legal and notarized I made the payments according to the Loan Modification Account No : XXXX dated XX/XX/XXXX it was a loan modification way before every consumer affected by the XXXX XXXX Fraud to millions of consumers, we took the case to XXXX courts on case No : XXXX, and had 4 legal defense attorneys proving the lender did not have the Title or Note, the judge clearly took the Bank side and the illegal transfer they did after XXXX XXXX XXXX went Bankrupt, it has been 9 years of complete nightmare I am senior citizen XXXX XXXX Veteran, and I have seen how the Banks manipulate their paper and interest, I just viewed a Title report that is Fraud in order to do a Foreclosure Sale on my home next week XX/XX/XXXX, it was done by XXXX XXXX, ( aka ) XXXX XXXX by XXXX XXXX XXXX Report Date : XX/XX/XXXX report No : XXXX, they lied and did not report I was the Owner on the property as shown in XXXX Property search and did not filled the information on sales and transfers done with my property as XXXX XXXX Clerk of the courts shows, I ca n't believe that corporations are doing Fake Titles for Mortgages in order to sell the homeowners only home, even with a filed XXXX on record of the court they laugh and continue to do Fraud, I sincerely hope that your agency could place a stop by your powerful office from the US Goverment and help me out on my desperate situation.
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| 08/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I got a delinquent property tax Notice XX/XX/2020 from the XXXX XXXX XXXX XXXX XXXX Treasury Division. XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX. For my property XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Parcel ID XXXX in the amount of {$970.00}. I immediately submitted to SLS Tax Department XXXX. XXXX XXXX XXXX, New York XXXX office # Fax XXXX. Via Certified mail and I uploaded to their Tax Doc site they acknowledged receipt of everything. I have been working on this Since XX/XX/XXXX and mailed the Delinquent tax notice. By XX/XX/2020. I started calling and faxing everyday and called every single day and spoke with anyone that would listen and asked to speak with a Supervisor in the Tax department XXXX and I spoke with a XXXX and a XXXX and I spoke with Customer care agents XXXX and XXXX I submitted a NOTICE OF ERROR WITH MY WRITTEN REQUEST PURSUANT TO RESPA ( 12 U.S.C SECTION 2605 ) mailed it also certified mail to them and to the corporate office Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXXXXXX XXXX XXXX. I faxed to them at XXXX and I have called on a daily basis to both offices and the XXXX Treasury division.
My taxes and insurance are paid out of my escrow account. I have approximately {$1600.00} sitting in my escrow account and they're failing to pay it. I am current on my payments and have no shortages concerning my escrow balance. The City of XXXX states it must be paid by XX/XX/2020. Or they will proceed with a Tax lien sale This needs to be paid and is causing my undue stress.This is very serious
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| 09/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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Web |
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I confirmed via phone, multiple times, a passed due loan amount of exactly {$65000.00}, ( a pay off quote for my 2nd mortgage ), with Specialized Loan Servicing ( SPS ), during the last week of XXXX, XXXX. I was given a due date of XX/XX/. I paid the debt on XX/XX/ around noon, via wire transfer, which cost me a bank fee of {$30.00}. I confirmed with SPS within the next 48 hours, that they had received the payment, as my bank account showed that the funds were withdrawn.
On the evening of XX/XX/, I discovered that the payment was returned to my account. I contacted SPS around XXXX the following morning. I was told that I had paid an insufficient amount, thus the payment was returned. I explained that my payment, was the exact payment I was directed by SPS to pay. I then asked to speak with a manager ( XXXX ), who told me that she would escalate the matter to another department, and contact me with a decision. I told her that I would check on the status after 2 hours. When I checked on the status, I found out that the manager had requested that the bank accept less of a payment than what I owed, which was not my request. I asked the agent who gave me the update, to correct the request, to reflect that I was seeking a refund of my wire transfer fee, and that no additional interest fees are added, as the misinformation from SPS led to the return payment. She said that the bank would likely decline that request, and they would not discount any fees, or return any fees. This led to my complaint here today.
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| 03/20/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I accidentally scheduled two mortgage payments from my bank, XXXX, to the company that recently took over my mortgage : SLS. ( If the payment is n't there on the XXXX of the month, they call me every day. So I thought the first payment had n't gone out. ) It has caused me to be seriously overdrawn as my other automated payments come in.
As soon as I found out, I called XXXX, and they said it was too late to cancel the paytment. I called SLS a week ago, XX/XX/2017. I was told to send a screen shot of my bank statement showing the two payments, and SLS would send me a check through the mail as soon as the payment was logged. Without the screen shot, they said they would have to wait for TWO WEEKS to see if the second payment had cleared. I sent the screen shot right away.
It has now been a week since that call, and 13 days since they received my first payment ( XX/XX/XXXX ). I just called again to see if my check had been mailed to me. I was now told that the screenshot is n't good enough. They want me to fax them the XXXX bank statement.
And then it seems they will MAIL me a check back. -- Supposedly, it is against their policy to transfer the money back to the bank.
THIS IS INSANE. : - ( 1 ) Is that correct that they can require two full weeks to clear, can only mail me the check, and so on?
2 ) I much preferred my other mortgage servicing company, but my mortgage was transferred to this company a few months ago. Is there any way that I can request another company handle my HAMP loan?
Thank you.
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| 11/17/2019 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage was transferred to SLS effective XX/XX/2019. I contacted XXXX on XX/XX/2019 to inquire about the status of my loan. On XX/XX/2019, I spoke with XXXX regarding the payment I remitted on Tuesday, XX/XX/XXXX. He stated that the payment was not reflected on my account. I proceeded to ask him about the status of my mortgage. He reported that its due for XXXX-XXXX with {$66.00} in late fees and XXXX in uncollected receivable fees. I inquired about the latter and mentioned that it was foreclosure fees.
I was astounded because this was the first time I heard of this as Ive been in contact with XXXX practically every month since XX/XX/2019 regarding the status of my loan. Several representatives informed me that while XXXX was in bankruptcy, I needed to ensure that all payments were made and that problems would occur if I was delinquent in excess of 121 days. Spoke with XXXX & XXXX on XX/XX/XXXX ; called on XX/XX/XXXX & XXXX ; XX/XX/2019, spoke to XXXX ; XX/XX/2019 spoke with XXXX and called on XX/XX/XXXX.
I called SLS on XX/XX/XXXX and spoke with XXXX. He informed me that I shouldve received a good bye package in the mail stating that my loan was transferred along with the bankruptcy fees.
Yesterday, XXXX XX/XX/XXXX credited my account XXXX. The payment I made last week was returned because it was sent to the wrong address!!!
Im at a total lost as none of this is making any sense and everyone I speak with provide me with different information. No mortgage company should function like this.
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| 07/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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SLS has not applied two payments made on XXXX/XXXX/2016 and XXXX/XXXX/2016 to our mortgage account. Both payments were made electronically using a service called XXXX. We have paid our mortgage payment using this same process for over 5 years and have not had this issue in the past. We have contacted them numerous times ( 10+ ) and submitted documentation showing the money has come out of our checking account yet they have not given us credit. They have not called us once since our initial call on XXXX XXXX and have not acknowledged receipt of any of our documentation until I call them to verify that this documentation has been received by them. I have had to pay XXXX additional monthly payments for the two months ( XX/XX/XXXX and XX/XX/XXXX ) to get the account out of arrears and requested this amount of {$3600.00} ( equal to two months of payments ) be refunded to us since I have paid XXXX payments for 2 months. No one is taking responsibility to get this done. Their billing statement has a " Error XXXX and Requests for Information '' section which references that borrowers have certain rights under Federal law relating to resolving disputes and says you can learn more about this on their website but there is nothing that I can find on their website that gives information on this. They also list their phone # but when I was talking to XXXX, a Supervisor in Executive Services Department he did n't answer the questions I asked about them having 30 days to resolve or respond to my inquiry and request.
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| 01/20/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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SLS servicer for loan XXXX is refusing to comply with the closing in order to get the investor paid. Approval was given by sls on XX/XX/XXXX 2nd lien approval came XX/XX/XXXX ( received XX/XX/XXXX ) Both approval letters were provided to the buyer 's lender. Buyers lender started the loan process on XX/XX/XXXX. however with all holidays and the skeleton crews at the banks, SLS only gave 24 business days to complete a buyer loan. Buyer 's asked for extension, one was granted for 7 days hardly enough time to close the file. We are still waiting on the 2nd lien approval as well. XXXX 's lender has had less than 30 days to do this loan and SLS is bulling us and threatening us to not let us close. We asked for an extension to XX/XX/XXXX but they gave to XX/XX/XXXX we asked for 2 extra days but they refused and sent a nasty email. Values are good for 6 months. Sls is sabotaging this closing because they have ego problems with in the staff. We are asking you to please get involved to help us get a normal extension period.
Both approval letters are attached. as you know the buyers lender will not start the buyers loan until both approval letter are received by the short sale lenders. In this case the XXXX lien approval letter lagged by 11 full days so buyers lender could not start loan until XX/XX/XXXX. SLS Mtg. was told via phone conversation of the 2nd lien date of approval and are now Sls is refusing to help their investor close instead they would rather do a foreclosure. We need help please.
Thank you
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| 09/18/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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Several Months ago I filed for a home loan modification. The company SLS has our mortgage, they are somewhat new to us. I have taken the liberty multiple times of sending in every document they requested of us. I spoke to our representative XXXX, just before the XXXX XXXX holiday. XXXX assured me since I have submitted the same docs over and over they had everything they need to put our case under review. I have not worked since XX/XX/XXXX2016. I look in our mailbox today receiving a packet stating they could not review any of the modification options because we did not send in all of the documents they requested. What I found out is, if the documents are not sent in full each time they request a certain document ( s ), our documents are not saved in their system in a file assigned to us, and they are losing sensitive data with all of our personal information disclosed. I am out of options and tired of repeating my efforts for the fifth or sixth time I need someone to intervene!!! My name is XXXX XXXX our home address is XXXX XXXX XXXX XXXX, CA. XXXX. My mobile number is : XXXX I am caring for my dad who is a victim of elder abuse and going to work right now is not an option. Our household income is limited and I need help desperately. My husband is working XXXX jobs at time 7 days a week to sustain our home and we have a graduate XXXX. I am overwhelmed, heartbroken, and spent. The Company is Specialize Loan Servicing XXXX XXXX XXXX. XXXX XXXX XXXX XXXX CO XXXX XXXX # is XXXX XXXX XXXX Please help
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| 12/15/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Out of nowhere I received a letter from XXXX XXXX XXXX that a notice of default was filed against my property, on a XXXX XXXX ( HELOC ) that I had applied with XXXX XXXX XXXX. on XX/XX/2007. Since then, I did not receive a mortgage statement nor a payment from anyone in 15 years. XXXXXXXX XXXX never contacted me since the crash of XXXX. I contacted XXXX XXXX XXXX who took over XXXXXXXX XXXX loans and was not able to help me. I have been receiving phone calls from Specialized Loan Servicing company from a representative XXXX, she has been harassing me and telling me that if I do not send her a copy of my payoff from my first mortgage XXXX holder that they will foreclose on my home. XXXX gave my information without my consent to a loan officer XXXX XXXX ; XXXX XXXX was texting me telling me that XXXX from SLS had given her my phone number without my consent ( See attached Text message ). XXXX would call me and tell me that she could talk to XXXX to stop the foreclosure, and this was the only way to stop the foreclosure. Both XXXX and XXXX were always intimidated telling me what to do and that I didn't qualify, and I was going to lose my home. I have a XXXX XXXX on my home, and I am XXXX, and this was a huge surprise for me and my children. I had my niece call Bank XXXX XXXX and said that the XXXX HELCO was cancelled ( see attached letter from XXXX XXXX XXXXXXXX ) XXXX also at the beginning said they could help modify but at a higher loan amount. My XXXX XXXX loan amount was XXXX with XXXXXXXX XXXX
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| 09/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
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I pulled my XXXX credit report on XX/XX/XXXX after the sale of my home on XX/XX/XXXX to ensure my mortgage company Specialized Loan Servicing ( SLS ) reported the loan payoff and final payment activity correctly. My credit report showed that SLS added a delinquent status in XX/XX/XXXX indicating a late payment of over 60 days old and a negative payment status of Legally Paid In Full for Less Than The Full Balance. These are both errors as I made all my mortgage payments to them on time and they received the full payoff for my loan after closing. I confirmed with my closing attorney XXXX XXXX XXXX that SLS received full payment.
On XX/XX/XXXX I sent SLS a formal letter requesting they correct their errors on my credit report along with my XX/XX/XXXX credit report, closing disclosure from XXXX XXXX XXXX and a copy of my SLS billing statement.
On XX/XX/XXXX I received a response from SLS stating that they would not correct their errors on my credit report. The correspondence included a summary of my mortgage activity from THEIR OWN SYSTEMS proving that I made all payments on time, that they had in fact received the full payoff amount and it was equal to the full balance owed. Despite this evidence they are refusing to update my credit report.
I consulted my attorney and he recommended that I file a complaint with CFPB. Their error has dropped my credit score XXXX points and I really need your help working with them to get this corrected.
Thank you for your time and consideration, XXXX XXXX
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| 02/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I came out of chapter XXXX XX/XX/XXXX. I received a statement from my mortgage company for a delinquent amount. I called the mortgage company and asked how. I did not receive an answer to this question to about the 10th call. When a rep told me that my mortgage was adjusted XX/XX/XXXX. I stated to the rep that I did not receive anything stating that. I was told that they could not send me anything because I was in a bankruptcy. I called the attorney from the BK and he stated they did not receive anything from the mortgage company. I made several calls to this company and the only thing I would get from them was are keeping the property. They would not address the problem of how could I know about the increase if I was not notified. XXXX of this year I called back to customer service and spoke to XXXX ( XXXX ), who took the time to check the records. She searched back to 3 months before the adjustment and notices that no notification was sent out. She transferred me to the dispute dept and I spoke to XXXX ( XXXX ) stated no notification was sent out. She put in the dispute and I would receive a reply by XX/XX/XXXX. I called XX/XX/XXXX, and talk to XXXX ( XXXX ) and he would not answer the question of the dispute. I call back and talked to XXXX ( XXXX ) she did not answer the dispute question but told me the company did not have to send out monthly statements. Sending out statement was a courtesy. Also, it was my BK attorney responsibility to check to see if there was an increase in the mortgage.
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| 01/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/XXXX I received and escrow analysis showing the account with SLS had a surplus in the account. The account was not current and the letter indicated that the check would be refunded when the account was brought current. As an executor of my mother 's estate I contacted the company. Made the payment to bring the account current. SLS shows the account current as XX/XX/XXXX. I was told I would have the surplus check within 2 weeks.
Did not happen. I waited until XX/XX/XXXX to follow up again. I was told I would have the check in hand by XX/XX/XXXX. The delay was because they had not filled out the correct form internally to get the check released.
Today is XX/XX/XXXX. I followed up agian and was told that they would be changing my escrow account in XX/XX/XXXX and they would look at sending the check out sometime next month. This is causing there to be late charges to the XX/XX/XXXX payment since these are the funds that were to be used to pay XX/XX/XXXX 's payment. They told me that was not their problem and they would also be assessing an additional late charge. I have been transferred from one person to another and placed on hold for over an hour.
It is my understanding that they should have resolved the escrow surplus within 30 days. They have surpassed this time period and as a result of keeping our funds they are causing other late fees and charges. I just finished talking with them and they are going to see what they can do and will let me know when they find out. No time frame.
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| 09/14/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am in the process of refinancing my house, and currently having trouble receiving the correct pay off letter from my current loan service provider Specialized Loan Servicing LLC. When the original request was placed by XXXX XXXX ( XXXX ), the new mortage company, the Pay Off letter they received had the escrow funds applied to the principlal, as an arbitrary decision by XXXX. Since the letter was received i have called several times and requested the pay off no to be inlcuded, as this funds will be used to pay my taxes and insurance in XX/XX/XXXX and i will use as part of closing cost.
On the first call XX/XX/XXXX, the XXXX representative indicated that this is their policy, and i indicated that i disagree as the Escrow money should not be commingle with principal payments. The representative review with their manager and approved the exeption. ( XXXX was the agent name ).
On the second call XX/XX/XXXX, a place a tree way call including XXXX rep XXXX. The XXXX rep was unwilling to help me and hang up the call on us.
Third call i requested to speak with Manager, XXXX ID XXXX, she indicated that first request was denied, which i was never told an approval was required, and that she will submit a second request.
I have been contacted by XXXX that still Pay Off letter is pending an my refinance lock rate is expiring ... i really want this XXXX company to be reviewed as this seem to be a Consumer Predatory Practice.
XXXX Contact : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX CO XXXX P XXXX F XXXX
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| 08/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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Specialized loan servicing purchased out loan while we were in forbearance and applying for help with XXXX XXXX. During COVID I lost my job and my husband took a XXXX reduction per month in pay while working more hours. Both my husband and I work in the hospitality business. When I called XXXX XXXX they said they could not help us as they sold the loan to make room for new loans coming in. They said that is a normal practice. When I called specialized loan servicing they said they do not offer the same help as XXXX XXXX and I need to go through the court process. The court assigned a housing helper named XXXX. I met with her and she told me that she can't help us. Shortly after that my mom XXXX XXXX and my husband was XXXX XXXX XXXX. We were served papers our house was foreclosing on XX/XX/2023. After that we heard absolutely nothing. Yesterday I had XXXX gentleman come up to my door saying Friday our house is up for sheriff sale and we owe XXXX. First of all we do not owe that. We didn't even pay that for it. I have proof we XXXX even if you tack on legal fees there is no way. Second we were given no notice of a sheriff sale on XX/XX/2023. We were never offered help through any COVID relief which we were definitely affected by. Also we were finishing up paperwork with XXXX XXXX and then to have to restart with specialized loan servicing is not right. These XXXX mortgage companies clearly did illegal practices and took advantage of a family who was truly impacted by the XXXX down of COVID
|
| 11/09/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
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|
Web |
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Our hardship started in XXXX. We contacted the servicing company at that time was XXXX.
We were told that since we were not behind on the mortgage we had to wait before we could get any help. After being very fearful of losing their home, they talked to some friends and acquaintances and they recommended a law firm located in XXXX XXXX, NY and promised a solution of a modification and they would get us back on track with XXXX XXXX very quickly. They requested {$6000.00}. XX/XX/XXXXXXXX immediately and they borrowed the money from the husband 's boss and paid feeling very secure that the promises were true. For whatever reason the law firm was closed by The District Attorney.
We were not able to get our money back or any of our documents.
After going through that huge disappointment, there was a cease and desist on our account that took over a year to get removed from the account so that someone would even speak to us. While we were with the law firm we had to pay {$500.00}. pr month for the promised help they were supposed to do for us. After being able to talk to the servicer on our loan in XX/XX/XXXX.
We notified XXXX that we were back to work and ready to start making mortgage payments. We have had at least 15 different representatives working on the account.
After working with XXXX for so long the account was transferred to a new Servicer SLS XX/XX/XXXX. All of the work that was put in in XXXX was not considered at ll and we had to start over and they rushed us into foreclosure.
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| 05/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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- On XX/XX/XXXX, I submitted my monthly mortgage payment through SLS 's website. The payment amount requested was {$75.00} more than usual. The site included no explanation for the extra charge. To avoid adverse action, I paid the amount requested. - On XX/XX/XXXX XXXX XXXX., I called SLS 's customer service line ( XXXX ) to request more information about the fee. I was told only that it was an attorney fee, and the representative was unable to provide any further information. I informed the representative that I was disputing the charge and asked that, if it was valid, that they provide the relevant portion of the mortgage contract authorizing the charge. I was told to e-mail a dispute to XXXX, which I did at XXXX XXXX the same day. - On XX/XX/XXXX XXXX XXXX., I called again to check on the status of my dispute. I was informed that they had not received it. This time, I was asked to send my dispute to XXXX, which I did at XXXX XXXX. The representative expressed confusion that she was still not seeing the e-mail and said she would call me back in approximately 20 minutes. She never did. - On XX/XX/XXXX XXXX XXXX., I called again to check on the status of my dispute. I was informed for the first time that they did not consider e-mails an official written dispute and was asked to fax a request to XXXX. After further review, however, the representative informed me that the charge had been transferred over from my previous mortgage provider and that I would have to pursue the matter with them.
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| 05/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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I have been trying to negotiate with XXXX XXXX, my initial mortgage holder, for nearly 3 years to help me and offer me loan forgiveness or a loan modification. For nearly 9 months, they claimed they didn't have all information requested, reassigned the loan, lost the file, etc. The best they said they could do was offer a loan forebearance. I applied for assistance with XXXX on XXXX XXXX, XXXX. XXXX requested an I-record from XXXX XXXX within a few days but Wells FAILED TO RESPOND TO XXXX. Then, XXXX NEVER responded to XXXX 's request for information on my loan because they were too busy off-loading/selling my loan. This caused several weeks FURTHER delay with XXXX. Finally, I was notified that SLS was now in control of my loan on XX/XX/XXXX. XXXX XXXX caused a dely or over 4 months. I had to re-apply with XXXX with this new information. I did this in XXXX, XXXX. Now, its XX/XX/XXXX and XXXX is saying XXXX hasn't responded to their request for my I-record. It has been over 8 weeks and they keep telling me to allow 5-7days! Well, they apparently had the incorrect loan number, which they discovered and fixed. Now, they have the correct loan number and insist they've requested the I-record from SLS several times. HOWEVER, I HAVE CALLED SLS OVER 10 TIMES TO VERIFY THEY'VE RECEIVED THE REQUEST FROM XXXX BUT THEY SAY THEY HAVEN'T. SO, I FILED A COMPLAINT AGAINST THEM FOR " FAILURE TO RESPOND ''. TODAY, IF RECEIVE AN EMAIL FROM SLS STATING TO HAVE XXXX CONTACT THEM AT A DIFFERENT EMAIL ADDRESS.
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| 11/12/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
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On XX/XX/2022, I contacted Specialized Loan Servicing to inquire about the current principal balance on my account. This company refuses to send out monthly, quarterly, or even annual statements to me ( the customer ) even at the request of my bankruptcy attorney which is illegal. On XX/XX/2022, sent a complaint through CFPB for the same misconduct and requested a principal balance. Specialized Loan Servicing responded stating the principal balance as of XX/XX/2022, is {$4200.00}. In my conversation today requesting a principal balance payoff, the representative stated my principal balance is {$4200.00} as of XX/XX/2022. I stated to the Specialized Loan Servicing representative this was the principal balance amount back on XX/XX/2022, and ask why my monthly payments have not been applied to my account. Their representative said all payments have been applied and that is my current principal balance as of today 's date XX/XX/2022.
This is an act of mortgage fraud and Specialized Loan Servicing is not applying all payment amounts toward the principal balance after deducting interest. They are holding additional monthly payment ( overage ) amounts into an Unapplied account not deducting ( overage ) from the principal balance which allows them to continue collecting interest payments on a ( false ) higher principal balance. Also, as of XX/XX/2022, Specialized Loan Servicing has not credited my account with any of the payments received as of XX/XX/2022 to XX/XX/2022. This is mortgage fraud!
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| 03/27/2023 |
Yes |
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- Trouble during payment process
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Web |
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In XXXX, the state of Georgia paid the past due balance of my mortgage payments requested by my lender, Specialized Loan Services, in order to bring my account current. The money was paid through a state funded program called the Georgia Mortgage Home Assistance Program. In addition, to the program bringing me current, they also paid my mortgage up for an additional 3 months.This check that was issued and received by my Lender, for my behalf. The additional money allotted by the program pays my mortgage up through XXXX. This is done by the program in order to help home owners stay current so that they are less likely to default in the future. The Program notified me about the additional funds they were giving me and told me to make sure the Lender does not misappropriate the funds. Well that is exactly what Specialized Loan Servicing did, they misappropriated the extra funds. I call it outright stealing. My Lender was very aware that the additional funds were to be applied to my future payments for the next 3 months. My Lender had already received the amount they requested in order to satisfy my past due owed. Therefore this was no error. I called Specialized Loan Services in XXXX and asked them to properly apply the extra funding that was given to me. They told me they were applying it to my future payments at that moment. As of today, my funding has not be applied to my future payments. Specialized Loan Services has stolen my funds and they are now attempting to default me illegally.
|
| 11/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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Specialized Loan Servicing ( SLS ) is claiming my loan is delinquent when it is not and I am still in the 60 day RESPA new loan servicing window.
Upon closing our refinance of our mortgage with XXXX XXXX on approximately XX/XX/2021, the loan was established for servicing with XXXX XXXX XXXX ( XXXX ). XXXX sent us a request in early XXXX for first payment due XX/XX/2021. I submitted a payment that arrived on XX/XX/2021. This payment was applied as a principal-only payment by XXXX, XXXX I did not requested it as a principal payment and sent it to the address for standard monthly payments. On XX/XX/XXXX, I requested the payment be reallocated to a standard mortgage payment of principal+interest for XX/XX/XXXX due date.
I received notification in the postal mail from XXXX that my loan was being transferred to Specialized Loan Servicing ( SLS ) from XXXX on or about XX/XX/2021. On or about XX/XX/2021, I received a noticed in the postal mail from SLS that my loan had been transferred to them for servicing. On XX/XX/2021 at XXXX a representative from SLS called me to inform me that my loan was delinquent with them. I would not speak to them on a recorded line, so they requested to call me back on an non recorded line. At this time, they have not contacted me again. I am aware that under RESPA I have 60 days to make payments to the original processor of the loan, and the loan is not considered delinquent until 14 days after the due date. This behavior is abusive and misleading to consumers.
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| 05/09/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
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|
The loan was approved for a trial modification while the XXXX law Firm was representing XXXX and XXXX XXXX for a loan modification in XXXX of XXXX. Thereafter, XXXX and XXXX XXXX made all of the trial modification payments and has continued to do so and SLS has accepted the payments. Unbeknownst to XXXX and XXXX XXXX, the permanent modification was allegedly sent to XXXX XXXX XXXX XXXX # XXXX, an address that was not listed anywhere in the RMA or application for assistance nor did the XXXX XXXX XXXX request for documents to be sent to this address. Additionally, the XXXX specifically requested assistance on the primary residence and listed the mailing address for the subject property of XXXX XXXX XXXX XXXX XXXX, FL XXXX. On XXXX XXXX, XXXX, the XXXX Law Firm contacted SLS to inquire as to the status of the permanent loan modification. IN response, on XXXX XXXX, XXXX, XXXX informed our firm that the permanent documents were sent to the alleged address provided by the borrowers and that the loan modification was being rescinded. We have attempted to ask SlS to re-open the modification and comply with the terms and conditions of same. However, SlS refused to comply with the offer and now wants our clients to begin the process from scratch. As the failure to timely submit the loan modification back to the lender was due to the fact that our clients did not receive a copy of the modification until the modification was sent to our firm, SLS must be required to finalize this loan modification.
|
| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
To : Specialized Loan Servicing LLC/CMC Funding XXXX. XXXX XXXX XXXX, CO XXXX I am writing to request correction of the error described below in regard to the mortgage on my property at : XX XXXXX Road, XXX XXX, XX XXXXX.
I have been notified by the XXXXXX County Treasurer that your company failed to pay the following expenses from my escrow account : Property taxes : in the amount of {$1200.00} which was due on XX/XX/XXXX.
I have been notified by the XXXXX County Treasurer that there are now late charges in the amount of {$24.00} and total accrued interest of {$17.00} XXXX as of XX/XX/XXXX ) for a new total due of {$1200.00} by XX/XX/XXXX. I fully expect Specialized Loan Servicing LLC to pay this added expense on our behalf.
Please remit payment to : XXXX County Treasurer PO Box XXX XXXXXX XXXX, XX XXXXX A property tax lien is pending on our property and will go into effect as of XX/XX/XXXX if you do not, once again, remit payment on time. Please properly disperse the funds that we have already paid to you from our escrow account to the XXXXXX County Treasurer.
We have called multiple times in an effort to get you to pay our taxes from our escrow account before the due date was passed. These calls were placed from XXXX through XXXX in an effort to seek a resolution. Our property and names have been published in the local newspaper as delinquent taxpayers due to your negligence and breach of fiduciary duty. This error needs to be addressed well before the deadline of ten days.
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| 02/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
The mortgage servicer of my condominium unit, Specialized Loan Servicing ( " SLS '' ) recalculated my tax escrow requirement and sent me a notice on XX/XX/2023 to inform me that the mandated real estate tax escrow payment for my loan was being increased from {$460.00} to {$850.00} per month. Promptly upon receipt, I called XXXX and spoke to a representative to inform them that the escrow calculations were erroneous.
In XXXX XXXX, Illinois, taxes are paid in two installments ( in arrears ) for the prior year 's taxes. Instead of including only two tax installments, the calculations incorrectly include three installments of : {$2800.00} ( XX/XX/2023 ), {$3600.00} ( XX/XX/2023 ) and {$3600.00} ( XX/XX/2023 ), a clear error. Total taxes for the year should be {$6700.00}, {$10000.00}.
I informed the representative of SLS of the error and he acknowledged the error. He promised that the error would be corrected. Instead, my request has been ignored and the escrow calculations have not been corrected. SLS has refused to correct the error.
Instead, I have now received an invoice for the incorrect escrow amount and am being threatened with penalties, late charges and possible foreclosure if the erroneous escrow payment of $ XXXX is not received by XX/XX/2023.
Nobody from SLS has contacted me and I have not received a corrected escrow statement. These folks are completely trying to take and hold my money and not responding. They want to collect escrow of over 150 % of my actual taxes.
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| 06/11/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
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The 2nd position loan company ( Specialized Loan Servicing ) ( SLS ) doesn't seem to want to negotiate with me on my property. I did a loan modification on the First position loan and immediately the 2nd position asked me to make sure that I don't let my loan go into default. ( see XX/XX/2018 letter from SLS ). Because the equity position is not there I was hoping to either do a loan modification on payments with my 2nd position loan, or have them write it off and send me a XXXX, or if it is a small amount they would want that maybe I could pay it off and settle with them. I have tried with numerous communication attempts including filling out the paperwork for hardship cases. Because of my medical condition with XXXX XXXX XXXX I was hoping to work something out on the property so I could continue to live in it. It took me much longer than I anticipated to receive my social security XXXX but I would like to remain in the property. I have sent the paperwork and will attach along with the copies of them receiving the registered mail. I have enough stress with my XXXX to be treated this way from the mortgage company. I want something in " Writing '' from them, but I have given them my email, phone number ( sometimes difficult in the mountains of AZ ), and of course they have my mailing address. Because I travel from my home to XXXX AZ for medical treatment I am usually unavailable to get my mail for sometimes from 4-6 days. Please have them respond to me so I can work something out.
|
| 09/21/2016 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
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|
Web |
|
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QWR and Debt Validation letters have been sent several times. They did not response according to the law and did not provide certificated and authenticated documentation. In addition foreclosure document fraud by XXXX XXXX as master servicer of XXXX XXXX XXXX XXXX XXXX mortgage pass-through certificate, series XXXX.
Assignment of Mortgage - Robosigned and robo notarized Assignment of Mortgage - void as it was assigned by XXXX to the Trust Assignment of Mortgage - Void as it was not executed until after 20 days after the filing of the foreclosure complaint.
Assignment of Mortgage - Void as it makes reference to a mortgage recorded in XXXX County, Florida at book XXXX and page XXXX. This is not my mortgage.
Note - Void as it assigns the mortgage from the Originator directly to the Trustee.
Note - Void - Defunct companies can not assign anything when they are defunct. XXXX XXXX XXXX filed bankruptcy XX/XX/XXXX and the Assignment says the note was assigned in XX/XX/XXXX. 2 years after the company went out of business.
Assignment of Note was executed and it states that it was assigned in XX/XX/XXXX which is 2 plus years after the closing date of the trust, XXXX XXXX XXXX XXXX XXXX mortgage pass-through certificate, series XXXX ASSIGNMENT OF MORTGAGE AND NOTE ARE VOID - THEY ARE FRAUDULENT DOCUMENTS PREPARED BY XXXX XXXX XXXX TO FILE FORECLOSURE.
XXXX XXXX XXXX WAS DISBARRED FOR FRABICATING FORECLOSURE DOCUMENTS XXXX XXXX HAS A MANNUAL FOR ATTORNEYS ON HOW TO FABRICATE DOCUMENTS.
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| 02/22/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I had a HELOC that was sold to Specialized Loan Servicing. I contacted this company for a payoff quote, I paid that amount.
I called to have the account closed and the lien released, but I was told that I still owed another {$5.00}. When I argued they basically stated that they could do whatever they pleased. So, I requested an email or snail-mail copy of the payoff quote - neither was received.
I paid off the {$5.00} that day ( XX/XX/2023 ) and called up several times to close the loan and remove all of my personal information from their systems several days in a row. Each time I was put on hold and transferred around until I was told that they didn't have the ability to do that or I was disconnected.
Today I was transferred 5 times and finally, after threatening to file a complaint with the FTC, I was given to someone who said they did not have to finalize my payment until 15 business days after it was received. As today was the 17th business day I asked her to close the account and release the lien. She said she couldn't because she wasn't authorized. I asked her why it hadn't been done she said " I don't know '' and when I asked why the lien release hadn't been sent to the county, she said, " I don't know. '' I insisted that it be closed immediately and she again refused. I asked her to connect me to someone who could do their job and she said there is no one else in the company to whom I could speak. Apparently, they plan to keep the lien on my account in perpetuity.
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| 05/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
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|
We made payments to the original lender, XXXX XXXX XXXX XXXX XXXX XXXX from XXXX until it sold to XXXX XXXX XXXX XXXX XXXX and finally to Specialized Loan Servicing LLC XXXX XX/XX/XXXX. XXXX still holds XXXX Deed of trust on our house. Our first payment to Specialized Loan Servicing ( SLS ) was XX/XX/XXXX. No payments were missed. I called SLS XX/XX/XXXX to confirm payoff and maturity date as we were close to paying off. They gave me an amount of {$8600.00}. According to information I have it should have been around {$2500.00}. ( There have been some paymts deferred but not $ XXXX ). I have send them proof of payments from the bank from XX/XX/XXXX to XX/XX/XXXX. I have also emailed the prior lender who has advised me they have send all information including payment history to the new lender. SLS will not concede that all payments have been made. They tell me that I've made late payments and interest has incurred. They have told me I couldn't have paid that amount off in 15 years. None of this makes sense. I have been in conversation with a local banker and he has looked at my paperwork. It's a simple interest loan and there is no way I still owe them according to last matured loan full payment due notice showing {$7200.00}. I just want them to prove to me what they are saying and I don't believe they can because anyone would have foreclosed had we been that far behind on a loan. I have several documents to prove this point. You can even find complaints on a website : XXXX XXXX.
|
| 10/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I keep getting robo calls from a specialized loan servicing vendor at XXXX : " Hello this is specialized loan servicing this attempt is to confirm whether or not you have have been affected by the recent disaster in your area please contact our customer care department at XXXX we are available Monday through Friday XXXX XXXX to XXXX XXXX mountain time. '' XX/XX/XXXX they have called seventeen times and left seventeen voicemails.
The dates and times of these calls are : XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XX/XX/XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
XXXX @ XXXX XXXX.
This provider is the second mortgage on my XX/XX/XXXX which was originated at the height of the XXXX bubble. The primary lender paid for an inspection of the property and hasn't bothered me. If they want to know if the property has been impacted, they are welcome to coordinate with the primary lender or pay for their own inspection.
These calls need to stop. I'm not calling and waiting on hold to waste my time dealing with this seedy third rate servicer just to save then a few bucks. I continue to make payments on time and as expected. The nonstop calls are annoying and as a result I have today blocked their robo call vendor.
|
| 02/12/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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To Whom It May Concern : In XXXX, I purchased a home in Texas located at XXXX XXXX XXXX in XXXX, TX. The financing structure was a 1st and 2nd and both loans were through XXXX XXXX XXXX ( A subsidiary of XXXX ). Unfortunately, in XXXX, tenants moved out and there was extensive damage both from them and from the hurricanes. Simultaneously, my business had been affected by the collapse of the economy and I was going through divorce as well. I did my best to work with local realtors to get the home listed for sale or rent but couldn't get anyone to represent me with the home in the condition that it was in. Finally, the home went to foreclosure. At the time of foreclosure, XXXX XXXX sold the 1st Trust Deed to XXXX XXXX. The 2nd had already been transferred to Specialized Loan Servicing. Specialized Loan Servicing did not make any claim at the time of the foreclosure and ultimately got nothing. Shortly after that, they started sending me letters and calling me, trying to collect the principal balance. The loan was attached to property that went to foreclosure and I had never refinanced it. Therefore, the loan should have been a non-recourse loan. Even if it wasn't, Specialized Loan Servicing eventually charged the loan off through a Profit and Loss but they still continued trying to collect the principal balance from me. At one time, I was so frustrated that I offered them a nominal settlement but they stated that they would XXXX me for the difference so I halted the negotiations.
|
| 09/12/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I applied for assistance with SLS to save my home from foreclosure. I hired an attorney to help me with the process. I also applied for assistance with Keep your home California. I was approved with Keep your home California. My attorney submitted a loan modification application with my servicer SPS on XXXX/XXXX/2016. They have confirmed my application was received and complete and they are now stalling ( evading ) making a decision. The reason I am filing this complaint is because today my attorney says that SPS today said they did not have a complete file until XXXX/XXXX/2016. This is absolutely not true and a lie simply for them to stall. If you look at the attached Law Office Internal notes, you will see my attorney confirmed with them several times prior to XXXX/XXXX/2016 that the file was complete. Regardless, according to RESPA Reg X, the servicer does not have to have a perfect, complete file. They merely have to have a semi complete file with enough info to make a decision. They have had this since XXXX/XXXX/16. However, I am told by my attorney that SPS does not follow the RESPA Reg X guidelines/rules. They go by their own rules and have no lied about not having a complete file until XXXX/XXXX/2016. My approval from keep your home california is about to expire while my servicer, stalls and evades making a decision on my loan for a loan modification even though they have now had my complete file ( Prepared by my attorney and their underwriter ) now since XXXX/XXXX/16.
|
| 09/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I have been working with SLS ( SPECIALIZED LOAN SERVICES ) since XX/XX/XXXX. They have ask me over and over again for the same documents as you can see in the documents provided. I ask for a pay off so that I could seek help in other places, they faxed me another clients information then about 2 days later I received the hard copy in the mail ( see attached documents ). Once I notified them of the wrong documents they had given me it was just a few days that I was given a work out payment @ more than XXXX the amount I was already paying. The payment does not add up for the financial proof that I provided SLS on numerous occasions. In the work out payment approval I was told that I was to pay a payment of {$1500.00} for 7 months, from XX/XX/XXXX, thru XX/XX/XXXX, with the months totaling 9 months instead of 7 months. I called my work out agent and she could not explain to me either how SLS came up with the number XXXX. I am working with an agency now for help at a " one time lump sum payments that are behind through one of the Government Funded Programs and what concerns me with that is that I have read several complaints on the Consumer Affairs web site where the lump sum payment was applied to someone else 's account which left them in their same predicament. I need help with this situation not just for me but for everyone that has been taking advantage of from this company. I look forward to working with you to resolve this issue as soon as possible. Thanking you in advance!
|
| 06/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We are currently working with a lender called XXXX XXXX XXXX as well as a realtor for us to be able to do a Short sale on our home and continue to live there with our children however SLS and XXXX XXXX XXXX could not come to an agreement on the terms of the Short Sale. On XX/XX/XXXX SLS gave an approval for a short sale. from that time SLS and XXXX were sending emails back and forth with counter offers to each other until XX/XX/XXXX the XXXX approved a SS for the amount of {$4800.00}. However SLS stated that XXXX should only accept an offer of {$1900.00} as they claim that the agreement for the XXXX is to receive 10 % of the second lein holder 's principal balance. XXXX will not budge stating that there is no written agreement or regulation from the US treasury department that oversees all lenders about this issue. On XX/XX/XXXX SLS hostated that XXXX does not have to participate in the short sale and they are given the opportunity to receive a small compensation on their loan that would be Quashed in a foreclosure.Again our agent stated that this is wrong information because if the second lein holder does not participate then the property will never have a clear title. I have all the corresponding emails and am hoping someone can help us with this. We just want to live in our home with our children and have this resolved. We are stuck in the middle and the stress it is causing has affected us mentally and physically. Please reach out with your guidance. Sincerly, XXXX XXXX
|
| 07/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My mortgage company SLS ( Specialized Loan Services ) keeps reporting my payments as late and even has put on my account serious delinquencies even though we have always paid on time.
This has caused our credit score to drop and other companies to deny us loans or credit card.
This began at the beginning of this year. On XXXX we made a payment over the phone. A month later we got a notice on our credit reporting agencies saying that our mortgage was over 30 days late.
In XXXX SLS offered us a chance, because of Covid, to skip a payment. We applied for this and got it approved. We have documentation of that.
The next month we paid on time and SLS was fine with that and did not report it late.
We contacted SLS on XXXX and told them this and they said it was because my payment on XXXX was for XXXX and I was month behind. When I sent them my bill payment that I made in XXXX they for some reason had taken my payment but never accredited it to my mortgage. Then they demanded that we pay two mortgage payments to get back in current status.
When I showed them the letter stating that they had approved of us skipping a payment they then corrected our account and placed it as current.
The problem was the delinquency was still showing on our credit. This has stopped us
from getting any further credit like car loans and could even affect us getting a job.
I have attached as proof the delinquencies that have shown up on credit even though we have always paid on time every month.
|
| 05/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I sent complaint CFPB # XXXX in 2017, about XXXX XXXX XXXX 's Escrow Fraud. I hoped that was the end of it, but 2 months later XXXX transferred the servicing of my loan to Specialized Loan Servicing and it all started again. XXXX or SLS can NOT show that I ever actually signed up for any escrow what so ever. I DID NOT ASK FOR AN ESCROW ACCOUNT! I have asked for proof that I did, over and over, and they just ignore that part. I have NO escrow account with either company yet they say that I owe over {$3000.00} for this imaginary escrow. I do not!
After answering to you, they suggested that I have an escrow for home insurance. I made 2 large payments, but they did not pay the premiums for my home insurance with XXXX XXXX and my insurance was cancelled! I worked out a payment plan to be reinstated and demanded that any money from XXXX or SLS be returned. For this current year, I have already paid monthly insurances ( home ) and total flood and taxes. SLS continues to demand thousands from me even though there is nothing to pay.
SINCE I NEVER SIGNED UP FOR ESCROW, THEY MUST STOP THE HARRASSMENT. THEY PLAN TO FORECLOSE!!! They have resorted to sending back my monthly mortgage payments. I suspect they will then be saying I am " behind '' in my payments?
I AM ABOUT TO LOSE MY HOME OVER $ 3,000+ which I do not owe and can not pay. I have made my mortgage payment every month. I WANT AN HONEST PAYOFF AMOUNT WITH NO IMAGINARY ESCROW, SO I CAN REFINANCE WITH MY CREDIT UNION. HELP!
|
| 01/01/2016 |
Yes |
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I had an account with SLS under account number # XXXX which was a secured credit line for my home. This account was transferred from XXXX XXXX to XXXX on XXXX, 2013. This loan had a maturity date of XXXX, 2013 and during the month of XXXX, 2013, I called my lender and asked for a loan modification in order to extend the maturity date. I was told that it would be a simple process and kept making payments beyond the maturity date ( checks were accepted by SLS and cashed until XXXX, 2013 ). I was not told that the loan modification would take one year, that I would be reported late, and instead, I was told to continue making payments after XXXX, 2013. On XXXX, 2013, however, SLS stopped accepting my payments and they started to report me as late until they completed their loan modification process. They were slow, negligent and mishandled the loan application process to my detriment. They extended the loan maturity date of XXXX, 2013 by continuing to accept my payments and should not have reported me late to the credit bureaus. I am requesting that they remove all derogatory remarks from my credit report, given that I relied on their statements, I continued to make payments beyond the maturity date, as agreed, I was not told I would be reported late if I went through the loan modification process, and they took 12 months to process the extension, which was eventually granted, but by then I lost my home, since I was not able to refinance due to their negative credit reporting.
|
| 02/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized Loan Servicing ( SLS ) reported my wife and I to the triple credit bureau in error and they refuse to retract the 60 days past due delinquent. This hurted us severely, particularly, it is coinciding with a refinance in progress. SLS, in compliance with the CAREs Act, granted us for forbearance in XXXX, XXXX and XXXX of 2020. They guaranteed no negative reporting or foreclosure. In XXXX of 2020, payment was resumed plus an additional ~ {$900.00} to offset the missing interest during the forbearance period. this additional {$900.00} was applied from XXXX until XXXX of 2020. All payment were made as suggested by an SLS agent. However, SLS, the 1st time, reported us to the credit bureau as a 60 days past due delinquent. We called SLS at least 15 times, we filed a complaint with XXXX, and disputed this with the triple credit bureau. On or about XXXX of 2020, the negative reporting was cleared. This week, we noticed that SLS repeated the same negative reporting with same issue : a 60 days past due delinquent. We have already disputed this with the credit bureau the ( 2nd time ). SLS refused to retract the negative reporting and the customer service agent had apathy to our situation and was very rude and emotionless.
I have all the emails confirmation of all the payments made sent from SLS since XX/XX/ 2020, until the present time. Please help us with this ordeal and if you need any proof of payments, we will be more than happy to send them to you. Thank you kindly
|
| 06/02/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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I requested a loan modification on my mortgage due to reduced income, with Specialized Loan Servicing in XXXX, XXXX, and XX/XX/2019 and each time my request was never completed. Each and every time I received confirmation of paperwork received. I spoke to a rep name XXXX, who was very rude and telling me I should sell my house. This rep. was talking down to me as a customer/borrower, and discourteous, horrible attitude. The HUD counselor assisting me with my loan modification to ensure the proper procedures and guidelines were followed, witnessed Specialized Loan Servicing providing unethical business practices, very Poor service to me. I filed an appeal of why Specialized Loan Servicing was not processing my request for a loan modification, with HUD counselor. And they said they did not receive the request. In which, was a lie. The HUD counselor had confirmation, proof that the fax was received ahead of time. Specialized Loan Servicing continue to refuse to process my request for a loan request and then three days later they attempted to foreclose on my home I been in for many years, without telling me. I found out through other sources. This is the worst service I have ever received. This company business practices are very shady. The public should be made aware of the unethical business practices by Specialized Loan Servicing, and the horrific service they are providing to borrowers. The point of a loan modification request is to pay what you owe and keep your home.
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| 06/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We entered into a trial modification agreement and completed it. The Trial period was supposed to be XXXX months but we ended up paying ( 5 ) trial payments of {$2600.00} for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
We finally received the modification package dated XX/XX/XXXX.
SLS sent us a Notice of Default and Notice of Intent to Foreclose, why? We have never missed a payment.We paid 5 trial payments, we had a suspense amount on our loan of $ XXXXhow was the monies paid applied to our loan?
We received 2 statements for XX/XX/XXXX - one stating that we owed {$12000.00} and another stating that we owe {$8.00}, XXXX.
( 1 ) The statement owing {$12000.00} shows XXXXpmt - {$2000.00} XXXXpmt - {$3100.00} XXXXpmt - {$3100.00} XXXXpmt - {$3100.00} ( 2 ) The statement owing {$8900.00} shows - XXXXpmt - {$2500.00} XXXXpmt - {$3100.00} XXXXpmt - {$2600.00} with a suspense amount of {$610.00} What is going on withe the amounts changing on the payments, we have tried to talk to representative they have looked at the mortgage note and the modification agreement and they could not see any reason why the payment are changing and it did not say in any of the documents that they saw why the payments would be different it is not adjustable. We have checked the taxes and the insurance. In order to maker the payments we must get a supervisor to make the payment over the phone. No one has an answer. They told us to write a letter. We are writing the letter to you.
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| 06/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan servicing was changed to Specialized Loan Servicing. Since they have taken over I have had nothing but trouble. To start they claimed that the company they bought my loan from hadn't made my payment, so they were starting foreclosure proceedings.
After we got that cleared up, I set up auto pay. They told me it was set up correctly, however, they didn't take the payments out and once again began foreclosure proceedings.
Finally, they have now added an additional escrow amount that is higher than my mortgage payment, but they can't tell me where that payment went to. I checked with the tax office and my insurance company, they both said there was no {$1200.00} increase. When I confronted their representative, she first said it was going to taxes, then insurance, then it was a check coming back to me, then she said she wasn't sure where that money went. I asked to speak to her supervisor and she denied me that option. She stated she had no supervisor, that there was no one higher up the ladder than her. When I asked if she was the ceo of the company she said she did not have that information. and refused to help me further. Her Name was XXXX and her ID number was XXXX. When I told her I wasn't comfortable paying an additional {$1200.00} for something they couldn't explain she stated they would start foreclosure proceedings if i didn't pay it. I could dispute it, but I would have to write a qualified letter to do so. She wouldn't clarify what a qualified letter is.
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| 10/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Loan sold or transferred to another company
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Web |
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I requested Specialized Loan Servicing to send me documentation validating the debt I allegedly owe to them. SLS sent me a correspondence that stated : SLS is a third-party mortgage loan servicing and is not the owner/investor of the loan. The original creditor of the loan is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX The current creditor of the loan is as follows : XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX defined Creditor : CREDITOR. A person to whom a debt is owing by another person who is the " debtor. '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ; XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX, XXXX.
As per XXXX XXXX About Us ( https : //www.fanniemae.com/about-us ) the corporation states : We do not originate loans or lend money directly to borrowers.
If Fannie Mae does not originate loans or lend money directly to borrowers per XXXX XXXX XXXX, please explain how I owe a debt to them.
Secondly, can you explain why the original copy of the security deed you sent me states : When recorded, return to XXXX XXXX XXXX XXXX : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX is still the holder of the note ( if this is indeed an original copy ) and they are no longer the current creditor of the loan as stated per your response.
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| 02/12/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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On one of those predatory subprime loans by XXXX with the first servicer being XXXX and then servicing apparently turned over to XXXX XXXX XXXX XX/XX/XXXX, with my mortgage allegedly being securitized in to XXXX XX/XX/XXXX ( purported loan closing XX/XX/XXXX ) there was a Trustee Sale XX/XX/XXXX and recorded in XXXX County. I have never been told who the true creditor is and that is a violation of TILA. The loan was not funded by the named lender XXXX XXXX. So the Trustee 's Deed has been recorded with a XXXX as being who is the purported new owner of the property since XX/XX/XXXX.
I received an IRS XXXX form for that XX/XX/XXXX foreclosure sale and it lists the lender as being XXXX with the EIN matching that. Now comes XX/XX/XXXX and I receive another XXXX from a Specialized Loan Servicing for the same property/loan. However, I have not owed any entity any monies since the loan was extinguished by the XX/XX/XXXX Trustee Sale and the purported recorded property owner is XXXX since XX/XX/XXXX. Additionally, the original purported loan number was XXXX and the XX/XX/XXXX XXXX XXXX lists a different loan number and then yet a different loan number on the SLS XX/XX/XXXX XXXX. Additionally, the loan number ending on the Trustee Deed Upon Sale does NOT match the original mortgage loan number on the Note/Deed. I want the FDCPA and FCRA laws, which have be violated by Specialized Loan Servicing, to be enforced and they should be fined and the fine monies paid to me immediately.
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| 01/06/2024 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
Servicemember |
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Regarding complaint # XXXX SLS mentioned that they received my 2nd loan from XXXX, but in previous correspondence they said they obtained it from the trustee, which was attorney XXXX XXXX XXXX SLS stated : " With regard to the documentation received from XXXX XXXX regarding the modification of the first mortgage loan that occurred on XX/XX/XXXX, the amount capitalized into the first mortgage principal balance in the amount of {$10000.00} appears to be for delinquent interest in the amount of {$4200.00}, escrow in the amount of {$3400.00}, and fees in the amount of {$2200.00} ''. ( First of all, that information did not come from SLS. SLS never proved that they were even assigned my loan. ) If you add the escrow of {$710.00} to the {$10000.00}, the total is within XXXX cents of what SLS says I owed. The top page of the attachment is from SLS. That amount was added to the primary loan, see principal balance after transaction on the bottom page. There you have it, the 2nd loan was added to the 1st loan, as evidenced by the provisions of the modification, the increase in the 1st loan, a statement by the XXXX Rep, and I stopped receiving statements from XXXX for the 2nd loan after XX/XX/XXXX. Even though there is no proof that SLS was ever assigned my loan SLS threatened foreclosure and took me to federal court. I had to refinance my home and file bankruptcy. My family and I have undergone an incredible amount of stress. In XXXX of XXXX I paid SLS {$33000.00} under protest.
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| 02/25/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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In XXXX XXXX Specialized Loan Services ( SLS ) assumed servicing of my mortgage Loan XXXX. Such time, SLS has misappropriated funds, charges misc. fees never explained, raised payments without justification, payments have not been posted to my account properly, I 've been reported to the credit bureaus for late payment when not late and most recent, they have increased my principal balance. For almost 4 years I have filed complaints like this, I 've spent over {$200.00} in certified mail communications to SLS and every week a new issue arises. This week, per a recent CPFB complaint filed, I received an accounting ledger from SLS from XXXX XXXX to present of their payment history which differs greatly from mine. XXXX documents are attached to this complaint along with a screen shot of my account on SLS 's site showing increase of principal. I provided their account ledger to my accountant who notified me that she can not make heads or tells of their accounting. She stated that it is so convoluted and there is no pattern to the way they apply and note funds. In addition, they never recorded my XXXX XXXX payment which was paid to SLS by Check # XXXX and cashed by SLS on XXXX/XXXX/XXXX.
If someone from SLS does not contact me to review my account in full, line item by line item, within 30 days of the submission of this complaint, I will retain legal representation and SLS will reimburse for all costs involved in reclaiming my lost funds and correcting my account status.
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| 07/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My complaint is with SLS - Specialized Loan Servicing. They have been in constant contact with my ex-mother in-law ( XXXX XXXX ) over my mortgage and has left me out of decisions by not contacting me. My husband and I were co-borrowers of the mortgage. My husband ( XXXX XXXX ) passed away in XXXX and she was appointed as the executor of the estate for 6 months in XXXX. The reason for this was I had underage children and I was incarcerated. I was incarcerated from XXXX. To complicate the matters, my husband and I divorced in XXXX and I deeded the house over to him. He was suppose to re-finance the house and buy me out but never did. from XXXX, Decisions were made on my behalf without my knowledge and consent. I was only made aware there was a problem in late XXXX when my ex- mother in-law told me she did not know what to do. SLS had stopped accepting the mortgage payments in XX/XX/XXXX. When it was brought to my attention, I for filed a loan modification and on numerous times was told my application was incomplete ( at times, the correspondences were not even addressed to me or to my mailing address ) I continued to get second hand information. SLS continued to ask for XXXX XXXX 's information even though she was not on the mortgage or was applying to be. My application was denied because her information was not sent, I have sufficient income to cover my mortgage payments and wish to keep my home. I believe I am a victim in unscrupulous practices and possibly fraud.
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| 01/31/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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My first complaint addresses the fact that XXXX XXXX XXXX sold my mortgage loan to a company by the name of ( SLS ) Specialized Loan Servicing , LLC. However, I was never informed by XXXX XXXX XXXX of this transfer. ( SLS ) did in fact inform me of the transfer after the fact by sending me a mailed letter through regular mail XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX XXXX XXXX concerning a letter that they had sent to me stating that I had missed four payments. The representative and myself from XXXX XXXX XXXX went over my payment history and could not find these four missed payments. However, during this call ; there was no mention about of a loan transfer. As a matter of fact, the last thing she asked me was " When was I sending in my next payment ''?
Also, ( SLS ) sent me a letter stating that they will foreclose on my home on XX/XX/XXXX. I have submitted the letter that was sent, and copies of my Bank statements showing all of my payments. Be informed that, UCC 3502 states that if you were late, you are in dishonor, but from the moment they accepted your payment ( cashed your check or posted payment to your account ) then it is to be treated as never being in dishonor ( never being late ).
I have attached the document labeled XXXX # XXXX which is the last letter and only recent letter that was sent to me by XXXX. It mentions nothing about my loan being transferred. If XXXX XXXX XXXX claim that they informed me of the transfer ; that will be a false statement.
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| 06/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My name is XXXX XXXX, I live with my wife XXXX at XXXX XXXX XXXX XXXX XXXX MA. Our income was affected by COVID-19 and we apply for mortgage assistance with servicer of our first mortgage Specialize Loan Servicing ( SLS ) on XX/XX/XXXX. We request postponing of mortgage payments for 12 months supplying SLS with all required documents. At some point SLS deactivate the file claiming that some document were not received on time. Eventually the file was reactivated and on XX/XX/XXXX per SLS request, new ( or same ) documents with dates and signature were provided. In subsequent phone call to SLS on XX/XX/XXXX ( speaking with XXXX ) XXXX ( speaking with XXXX and XXXX ) XX/XX/XXXX ( speaking with XXXX ) XX/XX/XXXX speaking with no name given ) XX/XX/XXXX ( speaking with XXXX ) XX/XX/XXXX ( peaking with XXXX ) and XX/XX/XXXX ( speaking with male -no name given ) it became clear that SLS process is slow and inefficient, different reps see different outstanding items and not willing to assist effectively. SLS allegedly have documents with missing signatures or missing dates. We supplied thise documents several times to no avail. They were all submitted on XX/XX/XXXX, XXXX XXXX XXXX and again on XX/XX/XXXX, almost two months after initial application. It seems that SLs is not willing to be of any help and move this process swiftly requesting same documents postponing this deferment of the mortgage payments.
We feel hapless dealing with SLS as the process goes in circles.
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| 11/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
Servicemember |
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Dear CFPB, I am writing to file an urgent complaint against my mortgage servicer, SLS Mortgage, regarding their refusal to release funds necessary for the repair of my property. My name is XXXX XXXX, and my mortgage account number with SLS Mortgage is [ Your Mortgage Account Number ].
On XX/XX/2022, my property suffered significant damage due to flood, resulting in an insurance loss. I promptly submitted all required documentation, including estimates and bills from the contractor responsible for repairing my home. However, despite providing all necessary information, SLS Mortgage has refused to release the funds required for the repair work.
This situation has left me and my XXXX son in an extremely vulnerable position, facing the prospect of homelessness. Despite my numerous attempts to resolve this matter with SLS Mortgage directly, they have been unresponsive and uncooperative.
I kindly request your urgent intervention in this matter. I urge you to investigate the actions of SLS Mortgage and ensure that they release the necessary funds to cover the repair costs as outlined in the submitted documentation. Time is of the essence, and the delay in releasing the funds is causing severe distress and hardship for my family.
I appreciate your immediate attention to this pressing issue. Please do not hesitate to contact me at [ Your Phone Number ] or [ Your Email Address ] if you require any further information or clarification.
Thank you for your assistance
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| 10/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our loan was sold to Specialized Loan Servicing from XXXX XXXX without notifying us of cancelling our auto payments or changes in our loan. We received a certified letter stating that we are in default of a loan to this company which we were unaware were our service provider. Out of desperation and fear of losing our home, we went through a trial modification process where we performed fully, and then we were told the rate would be 1 % higher than we were led to believe we would receive. Our credit has been damaged by reportings of default, We appealed for a second review to adjust the rate. We can't refinance due to bad credit, and they won't fix our credit. We are stuck because we cant refinance, and they are sticking us with a higher rate due which is not what we would have had if we were notified of the change. Our luck with SLS has not been good and they are inflexible and completely uncaring for what has happened to us.
We did everything asked of us as our credit was being destroyed and SLS was not willing to be fair. We have attached the claimed correspondence we received from SLS. We never received notification from XXXX XXXX of the change, and notification form SLS was well into this process after it was too late to simply continue. We always worked hard to do everything in our power to keep our credit good. These 2 firms have destroyed our credit and finances. SLS has also refused to let us know who our loan is now owned by. I have asked many times
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| 02/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I asked for help from Mass Atty General they arent helping!
During the beginning of the Covid pandemic the news said to check with your Mtge co to see what they will do to help, I called to see what options were available in the event it was needed! I have been going back n forth via emails,,,,, phone calls to them arent easy. Now they are demanding $ XXXX be paid in 2 months. They will do nothing to help but the payment plan thats insane paying back that kind of money in such a short time during this pandemic. The rep DID tell me that this has happened to other customers just an FYI this bank is deceptive when i called it didnt state that pressing such buttons will change your account which is what they told me when I inquire, now they want to forclose on my family home I am on XXXX I have a life ending XXXX and this is just too much for me. Please help us!
I have been going back n forth via emails phone calls to them arent easy. Now they are demanding $ XXXX be paid in 2 months. They will do nothing to help but the payment plan thats insane paying back that kind of money in such a short time. The rep DID tell me that this has happened to other customers just an FYI this bank is deceptive when i called it didnt state that pressing such buttons will change your account which is what they told me when I inquired, now they want to forclose on my family home I am on XXXX I have a life ending XXXX and this is just too much for me. Please help us! l - [ ]
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| 08/06/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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This complaint is one that was originally submitted to the CFPB on XX/XX/XXXX ( # XXXX ) against Specialized Loan Servicing, LLC. The complaint remains unresolved as of this date. A letter from Specialized Loan Servicing, LLC, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX dated XX/XX/XXXX ( copy attached ) stated that they were requesting that the Recorder 's office in my County ( XXXX County, GA ) to " release or satisfaction of mortgage. '' SLS stated in this letter that upon receipt that they would forward it to me. I checked with my Recorder 's Office on Wednesday, XX/XX/XXXX and I was informed that no request was made by SLS. This mortgage balance was paid to SLS on XX/XX/XXXX and details were included in my original complaint. All communications and correspondence with this company has been futile and SLS has obviously ignored the CFPB to date as well. I received an undated notice from SLS with a postmark of XX/XX/XXXX stating " Georgia law requires us to inform you of your right to demand payment of {$500.00} in damages in the event a copy of your Satisfaction/Release/Discharge Reconveyance is not provided to the county recorder within 60 days of payoff. '' I sent XXXX a letter dated XX/XX/XXXX demanding the {$500.00} in damages and informing them that my " paid-off deed '' had still not been received ( copy of my letter is attached ). Apparently my letter and the SLS letter dated XX/XX/XXXX crossed in the mail. Pease help me to resolved this issue.
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| 01/15/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Specialized Loan Servicing has once again failed to properly apply a mortgage payment. In this case, the payment is the final payoff payment on the mortgage. The payment was due XXXX. I was unable to make the payment online as I had always been able to do. So, I learned I needed to request a payoff statement. I requested the payoff statement on XXXX. I received the payoff statement on XXXX. I mailed the required cashiers check in the amount of the payoff amount on XXXX. Specialized Loan Servicing received the cashiers check of {$970.00} on XXXX. The cashiers check cleared XXXX XXXX Bank on XXXX. Specialized Loan Servicing has since mailed several requests for payment of this amount and called me several times for payment even though they had received and deposited the cashiers check. I spoke with someone at Specialized Loan Servicing who found that the payment had been made, and who said that Specialized Loan Servicing would be filing a Satisfaction of Mortgage with the XXXX XXXX XXXX XXXX XXXX.
Specialized Loan Servicing has failed to file a Satisfaction of Mortgage with the XXXX XXXX XXXX XXXX XXXX Specialized Loan Servicing has reported this mortgage payoff payment as over 30 days late to the XXXX XXXX XXXX.
My XXXX XXXX of XXXX with XXXX has dropped dramatically to XXXX. I am not aware of what my credit scores are with the other XXXX XXXX XXXX.
My online account with Specialized Loan Servicing still does not show that this payment has been made.
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| 07/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
|
I have been trying to do a deed in lieu with my main mortgage holder and the secondary mortgage holder for approximately one year. Main mortgage holder, XXXX, has been fine to work with. Secondary mortgage holder, SLS, has been a disaster. They have missed responding to 5 short payoff contingent approval letters sent to them by XXXX.
Each time SLS misses responding to XXXX 's short payoff contingency letter, my case closes out at XXXX and then I have to submit paperwork and start the whole process over again.
I am an elderly woman and have been trying to turn over my house to XXXX since shortly after my son 's untimely death, because he helped me pay my bills and after he died, I was no longer able to afford the house. I was advised the deed in lieu would be a good process to use. It has turned into a nightmare because of the incompetence of the SLS company as the junior lien holder.
Dealing with them is causing me so much stress in my life, at a time when I'm still grieving over my son 's death, and I need DESPERATELY for someone to help me.
My daughter had been helping me deal with them from last XXXX through this past XXXX, when they yet again failed to respond timely to the short payoff contingency letter. When they failed to do it that time, that was the THIRD time they didn't respond and she no longer wishes to deal with them over the phone because of their incompetence. They've now failed a couple of more times since then. PLEASE HELP ME.
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| 12/23/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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Purchased my home in XXXX with XXXX down and lender/ bank financing of XXXX XXXX and XXXX XXXX. Not sure why on the XXXX as it was all Close of escrow handed to seller funds so my family could get keys and move in. Nobody went to college bought a boat with this HELOC as they call it or zombie loan is what Im hearing called now. In XXXX due to separation ( XXXX left home so do her income ) I fell behind on payments and after failed attempts to work with my lender saw Obama on TV who mentioned making home affordable and I sent the same SSDI income to HUD and HUD saved my home from trustee sale and I remain current on XXXX MAKING XXXX XXXX XXXX refinance 13 years later to this day. All of a sudden Im in ore foreclosure relaxing HUD didnt icue this loan? And the new servicer, XXXX XXXX servicing filed a notice of default XXXX XXXX which last 90 days till XX/XX/XXXX when they will announce sale date and foreclose and sell My Home at auction.
specialized loan servicing it was convicted in XXXX by the government for violating RESPA regulation X wrongful filing and flow closure. Their NOD notice of compliance states my home is non-owner occupied? Ive been here every day and night as have my sons since XX/XX/XXXX my purchase date. XXXX received a XXXX offer from them today XX/XX/XXXX from demanding {$20000.00} by XX/XX/XXXX or theyre gon na sell my 17 year family home. Im current on my making home affordable refinance of XXXX, please help save our family home!
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| 06/27/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
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|
After so many attempts to prevent or stop a foreclosure, On XX/XX/XXXX, SLS sold the loan to themselves. they still have the loan the only change is that it was transferred to another office or department.
I have called different numbers trying to keep truck of this file. I have finally talked to someone from SLS. the SLS employee sent me a letter that it blew my mind. since I never seen such a letter.
on the letter they stated that in XXXX they have offered me a loan modification and I have declined. as well as others loan modification offers on XXXX.
if this is true why XXXX, or XXXX ( agents assigned to this file ), never spoke to me about the modification when I talked to them on a weekly basis. When I begged them to help me to get a loan modification approved. I remember the rudeness of XXXX telling me that " they would do everything on their power to make me walk out of the house without talking a XXXX from it. Now I do understand, they put obstacle to obstacle to make me lose my house.
Why they never mentioned the letters when I called them and informed them that I was applying for a loan to pay off the second lien with them. I have applied to many different lenders to refinance the house and all the attempts failed. When I started looking from help from those Real Estate attorneys, suddenly these letters appears.
I have offered SLS thru agent XXXX {$40000.00} dollars cash but he denied my offer.
Who can possible help me with this case????
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| 04/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
Our mortgage company SLS or Specialized Loan Servicing has not been properly applying our payments to our mortgage loan account and is continuously reporting that we are behind. This has be an ongoing occurrence but finally with the help of our HUD advisor and a senior mortgage loan officer at XXXX XXXX XXXX we have found numerous mistakes and miss applied funds on the loan.
In XXXX XXXX we received Covid19 assistance from HUD during our forbearance with SLS and at that time they brought our loan completely current including ALL past late fees and legal fees. At this time we were to continue with our scheduled payment on XXXX and then we would be cleared to start a refi because our HUD advisor advised us to since we are at 7.4 % with SLS and they would not modify the rate.
XX/XX/XXXX and XX/XX/XXXX payments were both made each totaling {$1100.00} and when we received XXXX statement it showed that they had not applied our last payments to our loan but instead to XXXX lines of fees totaling in the amount of {$1100.00} we still can't figure out were the other payment went. They also state the acct. is delinquent again and wont explain what the fees were for or reverse those fees and apply the payment properly even though they have been contacted by Us, our HUD advisor and our XXXX senior mortgage officer which is stopping our refi progress. PLEASE HELP I have sent some docs that my bank has provide we have more but they have loan # s and such if needed
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| 03/23/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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We signed a Home Equity Line of Credit with XXXX XXXX XXXXXXXX XXXX ( XXXX ) around XX/XX/XXXX. Upon a recent in-person request at a XXXX branch, XXXX acknowledged that our Loan was sold in XXXX, but unable to identify the true buyer ( s ). XXXX only identified the Service Right for our loan was transferred to Specialized Loan Servicing LLC ( hereinafter SLS ) in XX/XX/XXXX. Shortly after the transfer of Service Right, SLS recorded an ASSIGNMENT OF DEED OF TRUST by claiming to have Attorney-In-Fact status from XXXX with the XXXX XXXX County Recorders Office in XXXX XXXX based on incomplete, inaccurate information and without competent and reliable evidence in support. Subsequently, SLS recorded a Substitution of Trustee by claiming to have Attorney-In-Fact status from XXXX XXXX XXXX XXXX as trustee for XXXX XXXX XXXX XXXX ( hereinafter XXXX XXXX ) also without any proof in XX/XX/XXXX. The ASSIGNMENT was from XXXX to XXXX XXXX and the SUBSTITUTION was from XXXXXXXX XXXX to XXXX XXXX XXXX. We demanded from XXXX, SLS XXXX XXXX XXXX via Qualified Written Requests to provide copies of all sales contracts, servicing agreements, assignments with a chronological chain of custody of each, allonges, transfers, indemnification agreements, recourse agreements and any agreement, including Power of Attorney ( XXXX to SLS ), related to our loan from its inception to the current date, but all three ( 3 ) firms failed to comply within the timeline as required by law.
|
| 02/25/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
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Specialized Loan Services has been using unfair accounting practices to charge usurious fees, and also to claim I am 60 days late. I have spent days on the phone, much of it on hold for hours and hours, often getting hung up on after investing half a day, and each new person I speak with can not tell me directly the status of my account. Even their employees ca n't make sense of their internal ledger. When interest rates change, and my monthly payments is updated, I am not notified. Months pass and my automatic payments continue diligently, until one day I receive a notice to foreclose on my home. Shocked, I call them and, eventually discover I have a new payment amount, arrive at an agreement of what I actually owe, and make an additional payment to cover the differences and fees to become current. Many months later, as this has happened on several occasions, their accounting somehow shows something completely different.
I am told that I missed payments. I have bank verification proving that I did not, but they insist, because of their bizarre accounting, that I am wrong!
I am getting nowhere and I am beyond frustrated. It would not surprise me to learn that some of their methods are illegal. The hour minimum " hold '' times, rude representatives, muddy accounting, and the mysterious disconnects are very discouraging. By discouraging frustrated customers who are trying to resolve a problem, more fees will be generated - meaning more income for SLS.
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| 08/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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SPECIALIZED LOAN SERVICING has refused to report my mortgage tothe credit bureaus because they say since I had a bankruptcy (that did not include the mortgage being dismissed and we kept paying on the whole time and still pay) they will not report to the credit bureaus for the lifetime of the loan and I have to pay it off before they can report it. I told them it didn't make any sense. 1. My loan had been with XXXX XXXX for over 16 years and they never stopped reporting to the credit bureau. We even restructured our loan several times and everything was reported. 2. Bankrupties should not keep them from reporting to the bureau. Especially after discharge! My bank is the one who told me it wasn't being reported. I am never late and it is auto drafted. I spoke with a supervisor and she said all she could do was send a verification that I make my payments on time. I said that is not good enough for the bank and does not help my credit score, which btw would be higher if it was being reported. I told them I need a statement from them stating the issue so I could show my atty. They transferred me to the "bankruptcy" dept. Which is actually a 3rd party vendor named XXXX XXXX XXXX and they said I have zero file there, the supervisor was wrong to send me there, and the fact they were not reporting me was completely wrong and that is not how bankruptcies work. I have no idea what to do but don't think I should have to pay my atty to get involved. Please help!
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| 05/20/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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This is not a complaint. Its acually a request for help. This situation is being overwhelming for me now. This is about a mortgage account. The account information is the following : Specialized Loan Mortgage account # XXXX, Opened Date XX/XX/XXXX, Highest Balance {$390000.00}, joint account.
We have a perfect payment history on this account since it was opened in XXXX ; until XXXX and XX/XX/XXXX that I was marked late. XX/XX/XXXX payment was received on XX/XX/XXXX but they marked it as received on XX/XX/XXXX, and XXXX, payment was received on XX/XX/XXXX, but they marked the late again!
The issue was that we made payments before we were over 30 days late, but the lenders system took the payments in for the next day.
Also, I called in XXXX to get a deferment due to income being affected, and being quarantined due to Covid, but I was put on hold for hours and could never get through.
This was lenders negligence and unfair business practices, they were giving deferments but he could never get through on the phone to get deferment.
Finally, when I got through months later, they said that I could get a deferment now for the coming months but not the previous months. Therefore I couldnt get a deferment. They need to backdate deferement and mark my account current for months of XXXX and XXXX. We are living dificult times, and I hope to get a fair solution to this matter. I am requesting to get the XXXX late payments corrected.
Thank you so much.
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| 11/03/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
Older American |
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XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) held the mortgage on my brother 's home. The mortgage payment was deducted from his credit union account monthly. Without any notification, XXXX stopped withdrawing money in XX/XX/2022. In XX/XX/2022, XXXX " sold '' the mortgage to Specialized Loan Servicing ( SLS ). Neither XXXX nor SLS contacted my brother to advise him of the change.
In XX/XX/2022, I called his credit union to ask some questions about his mortgage. They told me they no longer paid it and suggested that I call XXXX XXXX. Because I am not on his account, XXXX XXXX could not give me specifics but the rep gave me a number for SLS. On XX/XX/2022, I spoke with a rep who said the loan was in default since nothing had been paid since XXXX. I sent a personal check to SLS for {$3300.00} to cover the XXXX through XXXX mortgage. The check was deposited into a XXXX XXXX Bank account. When I called SLS today ( XX/XX/XXXX ), the rep told me that they had not received the check and I should send a copy of the front and back of the check to customer.support@sls.net and then call him back on XX/XX/XXXX to see whether the check had posted.
I believe XXXX purposely stopped collecting the monthly mortgage payment so that my brother was shown as defaulting on the payments and they could turn that account over to SLS, which is a collection agency. The terms of the mortgage are not supposed to change when a mortgage is sold but his rate went from 3 % to 7.75 %!!
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| 03/16/2022 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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My mortgage loan was XXXX to Specialized Loan Servicing around XX/XX/XXXX by XXXX XXXX Bank. Since than I have asking for records and filed dispute in writing and on the phone. I have also file complain with Attorney General of Colorado. I have also field complaint with CFPB as well.
On XX/XX/XXXX I received notice dated XX/XX/XXXX, I received notice from XXXX XXXX XXXX XXXX whose address XXXX XXXX, XXXX XXXXXXXX, XXXX XXXX. Phone number XXXX. I have been informed my mortgage loan has been sold them and I have until XX/XX/XXXX to respond.
On XX/XX/XXXX I received notice dated XXXX XXXX, XXXX from Specialized Loan Servicing whose address is XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, XXXX XXXXXXXX phone number XXXX. Notice states my multiple and multiple requests to provide records since XX/XX/XXXX need extra time. I am informed in this notice I should get response soon.
Again on XX/XX/XXXX I received second notice for demand payment, workout solution and so on.
Specialized Loan Servicing has not resolved any disputes material of facts since XX/XX/XXXX. Unlimited amount of email and letters sent with many phone calls. I have not been provided information. Now loan has been sold and I must work with XXXX or XXXX different entities. I can work with many entities in less 6 months time and is the owner of the account I do not know this.
Who to file dispute I do not know?
Who asked records I do not know?
Who to makes payments etc., I do not know?
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| 03/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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My mortgage servicing was switched to SLS loan serving from XXXX on XX/XX/XXXX. It is XX/XX/XXXX and I have requested an inspection for my home loss since they serviced the loan. I was told after almost 4 months they are still trying to find one in my area. In the mean I am sleeping on a couch because my home is not livable. I have a chronic illness that makes me sensitive to all construction type materials. I was in the midst of recovering and I am not out of the woods yet, but they could care less about that. I pay my mortgage before the 1st every month XXXX and I have funded most of this project prior to any draws being submitted to get it done quickly. It will be 5months and no inspection so I can get the money that my insurance company paid me to complete my home of 15 years. Every time they call me I get the run around I am sick at this point and obviously forced to continue to fund my own 6 digit loss. I want to stop them from causing me and anyone else any further anguish. Weve already been displaced and our lives have been turned upside to a loss that we didnt see coming. Why must they continue to take their customers through these type of criminal practices. The bottom line is who ever owns the loans is holding our money for their own interest and XXXX should be ashamed for dealing with these kind of servicers. SLS loan servicing loss draft department are literally criminal and they play with peoples lives. Something has got to be done!
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| 04/11/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
Older American, Servicemember |
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The company is Specialized loan servicing, we never receive any statements from this company their was one initial payment book no monthly statements. The balance on this account is {$31000.00} with a payment of {$18.00} dollars a month. I only found this out through XXXX XXXX. My son was paying on this account and they all of a sudden refused payment on the account. He didn't know the balance on the account and assumed it was paid for without receiving a statement. We didn't know how to contact them. 18 months later we received a notice that the loan was in default, no way to catch it up paying penalties or any options. The only contact now is through a law office forcing us to do a XXXX XXXX to try and save our house. Their is a primary mortgage on the house of {$110000.00} that has never missed a payment.If we would of received notice on this loan at any point we would of caught it up.They reported 18 months late on my credit report that i wasn't i aware of. I am XXXX XXXX XXXX and know that is no excuse but I was just wondering if their is anything that can be done. We contacted the lawyers handling the foreclosure and were told that they would send a restart on the loan in 3 to 5 days, when we call back we were told the lady misspoke and it would be 7 to 10 days. We feel at this point they are stalling to foreclose are our house. So we are scheduled to go to the lawyers office on XXXX to pay to file XXXX XXXX in hopes of saving our house.
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| 02/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The closing on my personal property XX/XX/XXXX. The mortgage company was over paid and they were supposed to send us a check for the overage of {$1600.00} as agreed upon at the closing. In Mid- XX/XX/XXXX, we still hadn't received the overage check so we reached out to XXXX XXXX XXXX advised us that it was their mistake and they would be sending out the check. In XX/XX/XXXX we reached out to them again and they said they sent out the check and that they would follow up on it. There was response so in XX/XX/XXXX we reached out again and they then told us the check had been sent out to us and cashed. We told then=m we had nit received any check nor cashed it. So they sent us a coy of a front of a check and the back of a check with a different account number and signature. We explained that it was obviously not us and they told us to get a police report and to talk to the bank and we did ( see attached documents ). The bank said they could not help us because we were not the issuers of the check the issuer has to deal with the issue directly. Here we are now XX/XX/XXXX and after various conversations with XXXX XXXX, of them promising to send out a replacement check and finally they told me last week that they would not issue a replacement check to go through the legal route and get an attorney to fight it out. That is why we are reaching out to you for some assistance in this matter. Please see all necessary documents supporting our claim attached.
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| 05/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Two weeks ago I received a letter from SPECIALIZED LOAN SERVICING. They are my current mortgage lender. I refinanced and started paying my mortgage with them in XXXX of 2020. The letter I received stated beginning XXXX, XXXX, 2020, my monthly mortgage payment will increase by the amount of {$130.00}. This increase was based on estimated shortfall in my escrow. It stated that this is based on an anticipated increase in taxes as and/or insurance. I have verified that there is no increase anticipated in taxes and/or insurance. I have determined, through the numerous people I have spoken with at SPECIALIZED LOAN SERVICING, that this amount is actually based on an unpaid balance from my previous lender. In all of the time I have been paying my mortgage, I was never made aware of this unpaid balance. The letter did not indicate this and made up a dialogue about escrow to obtain these funds from me. This communication is unethical. I have spoken to the XXXX XXXX team members four times. They have all been helpful and agree this is a problem they can not fix. I have been told I must speak to a Supervisor. Each of them has emailed and reached out to a Supervisor by the name of XXXX expressing the importance of this response. Despite my numerous attempts to speak to someone that can assist, I have not connected with anyone. I am going to have to remove my automatic withdrawal if this is not fixed soon as they will begin to withdraw the funds XX/XX/XXXX.
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| 07/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a conventional mortgage with Specialized Loan Servicing ( SLS ) that includes an escrow component. I never wanted the escrow component but was lied to my mortgage broker ( XXXX XXXX with XXXX XXXX ) who told me it was a requirement in Colorado.
Despite holding thousands of dollars in the escrow account, SLS frequently issues demands for additional escrow funds. If you use auto-pay ( as I presume most people with conventional, fixed rate mortgages do ) you have to adjust the auto-pay amount and submit a separate, additional payment to SLS.
If you do not meet SLS ' demands right away, they will begin charging late fees. Worse, when they do receive your payment, they will misallocate the funds in such a way to keep your account in arrears so they can charge additional late fees. For example, on my XXXX statement, they claimed a total amount due of {$1800.00} which included {$120.00} in fees and surplus escrow demands. I paid the full {$1800.00} but my XXXX statement showed an " uncollected escrow '' amount of {$23.00} and threatened additional late fees. When I finally got someone from SLS on the phone ( never a simple task ), they claimed the {$23.00} was applied to my principle rather than the escrow account.
This makes absolutely no sense. By misallocating the money they demanded for my escrow account to my principal they were intentionally manipulating my account to keep it in arrears. If this isn't fraud, I don't know what is.
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| 05/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My insurance company sent me a check for XXXX of the funds to replace my roof. The mortgage company ( on the phone ) said to mail them the check and they would endorse it and mail it back. I mailed it to them with a tracking number and it is documented on insuranceclaimcheck.com that they received it XX/XX/2023. I called them around XX/XX/XXXX and they said the check for {$5600.00} was {$610.00} over their amount they could send back and they began a " request process '' to request that the entire check be released. I called them again a week ago and they said they could not discuss the check with me and to contact myinsuranceclaimcheck.com. When I contacted them, they claimed the check was mailed back without a tracking number ( after requiring me to mail it overnight with a tracking number ). The check never came and I am getting it reissued from the insurance company and going through this process all over again. My roofers are waiting to start and a month later, I still don't have the check.
My loan is current, but I was behind when I originally mailed them the check. The attached conversation shows where the mortgage company is holding the check hostage and not releasing funds " due to the status of my loan '' at the time I mailed them the check.
This is MY insurance policy. I pay the bill. The mortgage company does NOT have the right not hold MY insurance funds. I want EVERYTHING released immediately so I can get my roofers started.
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| 05/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have been trying to refinance my existing mortgage currently with Specialized Loan Servicing Company to another lender when I found out previously in XXXX I had two lat e payments back in XXXX and XXXX XXXX XXXX . I have bank statements showing my payments through ACH during the 4 months before and during these periods that show my account was paid on time. I have since had my credit rerun and found they are now reporting a late payment in XXXX XXXX . XXXX my report showed it was current and there were only lates from XXXX and XXXX . Now their records are in correct again. I asked the lender to fix this issue and I have gotten nothing but the run around with only worse results. They sent me a payment history with their records and I find it very peculiar that my payment for XXXX posted on XX/XX/XXXX one da y later to cause a 30 day late. I feel their accounting of has been incorrect that is favoring them as I can not refinance my loan to another lender. Forcing me to be stuck with them as a loan servicing company. My loan was originally serviced by another company called XXXX XXXX XXXX Since the transfer over the record keeping has not been accurate. My payments a t one p oint were still going to the old company although the transfer had taken place but I was unaware and uninformed. You can see from my record I have never missed mortgage payments in the past. I feel I am not being treated fairly.
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| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Servicemember |
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From the moment Specialized Loan Servicing assumed my loan, the companies only intention was to foreclose on a distressed property of a single, XXXX woman.
Although, the company professes to support XXXX homeownership online, it is purely virtue signaling, as this company has had no other intention than to foreclose on my property, which is a short 7 minute drive to XXXX XXXX family home.
Lik
e vultures in for a kill, they have done all they can to consume my time and energy while running up delinquent payments and forcing me into a unfavorable home loan modification. The enclosed index of statements documents from SLS website demonstrates that although I had applied for a mortgage modification prior to SLS assum
ing my loan from XXXX XXXX XXXX and XXXX in XXXX, XXXX ; it was literally several months if not more than a year before Specialized Loan Service acted on my RMA.
I have enclosed an RMA from XX/XX/XXXX. A full two years after I filed my original RMA.
Additionally, you can see from the index that my account was in a constant state of reassignment of customer representatives. This created a constant renewal of the story with each agent, as if I had never contacted the company. Agents do not seem to keep track or document customer events, as well, there is a different agent each time one needs to speak to the company.
Customer service agents also do very little to explain, clarify or assist homeowners in home affordability.
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| 11/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
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I tried to pay off my mortgage with Specialized Loan Servicing. I wrote a check for on XXXX XXXX for the due bill based on the principal balance of my mortgage shown on my monthly bill. I received a notice that they would not accept my check because it had to be a wire transfer or money order to confirm funds. This is the same check they accept every month for the last 7 years. By depositing the check the funds would have been confirmed. Since then they sent a payoff summary for the balance with interest calculated until XXXX XXXX and XXXX late fees. I called and XXXX of the late fees were from XXXX and XXXX that the agent confirmed I did n't owe and the other was from XXXX because they would n't accept my check. I asked for a new payoff summary and she said I should pay the amount on the first XXXX and they would mail me a check for what I did n't owe. I did n't received the new summary until recently and it was n't corrected and it had more interest attached. During the first two weeks of the month I kept calling to try and get a corrected summary but could not get any help only " we sent a summary '' they would say. I since received another summary that still was n't corrected and called again and etc ... ... .. Please read the letter which shows the actual time line of events and information requested and received. I am not going to pay all of this calculated interest and late fees because of their inability to do their job. Thank You
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| 03/15/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
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XXXX XXXX ( XXXX ) " transferred '' our loan to Specialized Loan Servicing ( SLS ) XX/XX/XXXX. First, they did n't give us any notification and our only indication the loan had been transferred was when an invoice did n't arrive from XXXX. Second, there was a substantial lag in the transfer of our information to SLS and we were unable to remit payment until XXXX 2016 ( at which point we paid for both XX/XX/XXXX and XX/XX/XXXX, bringing our account up to date ). Further, when the information transferred, confirmation of our condo insurance did not transfer and SLS initiated proceedings to provide insurance, despite repeated contact from myself and my insurance agent. On XXXX XXXX, 2016, we received a packet dated XXXX XXXX, 2016, with loan modification paperwork and information on how to avoid foreclosure. When I contacted SLS customer service, they were unable to confirm whether they were merely servicing or whether they had purchased the loan and while they confirmed that our accounts were up to date and they had received our insurance information, they were unable to provide contact information for filing a complaint or reference numbers for the call or any notations made to that effect in our account file. I expressed my concern that they were deliberately misrepresenting the state of our account in an attempt to get us to change the terms of our loan and they threatened to discontinue the call if I continued to " go down that road. ''
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| 05/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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In XX/XX/XXXX, I submitted the first of XXXX loan modification applications to SLS, only to have each one denied for reasons that were not true. In XX/XX/XXXX and XX/XX/XXXX, following the loss of a job, I submitted what would be the first of loan modification application packages only to have both of them denied for " incomplete documentation '' even though I included all of the requested documentation that SLS had asked for. In XX/XX/XXXX, I submitted a third loan modification application package tp SLS only to have it be denied for " insufficient income '' even though I submitted more than enough income as both my husband and I can afford the payment on a modified mortgage loan. In XX/XX/XXXX, SLS sent a foreclosure letter to me but not to my husband, even though he co-owns the property with me. In failing to send my husband a copy, SLS violated Section 14 of Chapter 244 of Massachusetts General Laws. Our foreclosure is schedule for XX/XX/XXXX. We need SLS to stop the foreclosure so we can apply for a loan modification with both of our incomes. We feel that SLS is trying to enrich itself with the home equity that we have worked hard to build in our home. Please contact SLS stop the foreclosure on XX/XX/XXXX as we want to keep our home and re-apply for a loan modification. We have no place to go if we lose our home and our family will be forever displaced and homeless as we can not rent due to our credit being harmed. Please help us.
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| 01/15/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
Servicemember |
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Specialized Loan Servicing ( SLS ) failed to properly notify the Nebraska Homeowners Assistance Fund ( NHAF ) of an increase in my mortgage payment, leading to partial payments and potential future delinquency. This complaint is made under the relevant consumer protection laws and mortgage servicing regulations.
**1. Statement of the Problem : ** SLS notified me on XX/XX/XXXX, of a mortgage increase from {$1500.00} to {$1700.00}, effective XX/XX/XXXX. However, they failed to inform NHAF through the required secure channels, despite their responsibility to do so. This omission has resulted in NHAF making only partial payments, XXXX, XXXX and XXXX, XXXX, jeopardizing my financial stability and potentially leaving me in arrears after my program participation ends in XXXX, XXXX, when final payment will be made and I am exited from the program.
SLSs failure to notify NHAF not only demonstrates willful negligence and inadequate loan servicing but also raises concerns about predatory practicesm I have been experiencing with SLS for many years now. Including an incident where a representative of SLS, came to my door and called me " a XXXX XXXX XXXX '' in response to my questioning his intent.
As a XXXX, XXXX XXXX and XXXX veteran homeowner, I have years of neglectful servicing by Specialized Loan Servicing to know beyond a reasonable doubt that this oversight is part of a broader pattern of discrimination aimed at leading to foreclosure.
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| 10/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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-My parents and I signed a mortgage loan modification contract with Specialized Loan Servicing ( SLS ) as co-borrowers that are all on the title of the house.
-When I noticed that my name was not on the loan correspondence, I called to have the correspondence corrected because my parents don't speak XXXX and I am the one that looks over correspondence and speaks to SLS. So it is very important that I get correspondence.
-Throughout the years and after several people ( at SLS ) saying that it was fixed but the system always drops the third name or saying that it will be fixed, we fell on hard times due to Covid-19. We finally saw a path to get back on track, unfortunately, on XX/XX/2022, my father was diagnosed with XXXX and on XXXX he passed away.
-Even though SLS constantly ignored my requests to make corrections so that I receive correspondence, they decided to place my home in foreclosure months after my fathers passing.
-Because I wasn't getting correspondence, I wasn't aware that our house was being foreclosed and that our homeowners insurance was going to cancel and cause a lapse of coverage.
- -On Friday XXXX XXXX this year, I found out that SLS not only removed my name from the loan, they also removed my mother 's name from the loan at one time.
-SLS is refusing to take the steps needed to correct their many mistakes so that my house is removed from foreclosure status and to reinstate our homeowners insurance policy.
|
| 05/21/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
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BACKGROUND OF THE COMPLAINT Within XX/XX/XXXX, Specialized Loan Servicing ( SLS ) issued the following payments for real estate property tax, which were made to the wrong property tax authority appraisal county office, XXXX XXXX in the following amounts of {$3900.00} and {$1800.00} respectively. However, the problem here was that the property located at XXXX XXXX XXXX XXXX XXXX TX XXXX is within the boundary of the XXXX XXXX XXXX XXXX XXXX. - See Exhibit A.
Around or within XX/XX/XXXX, Specialized Loan Servicing ( SLS ) received a refund check from the XXXX XXXX XXXX XXXX XXXX in the amount of {$3900.00}, which Specialized Loan Servicing issued a check to me, XXXX XXXX in the amount of {$2900.00}, and leaving a credit to the escrow account in the amount of {$1000.00}. See Exhibit B.
Around or within XX/XX/XXXX, Specialized Loan Servicing issued the last of the 2 or 3 erroneous escrow account reconciliation statements stating that there was a shortage balance in the amount of {$3100.00}. - See Exhibit C. Also, within the same month of XX/XX/XXXX, Specialized Loan Servicing received another refund check from the XXXX XXXX XXXX XXXX XXXX in the amount of {$1800.00}. See Exhibit D. Therefore, as per internal documentation provided by SLS, this amount of {$1800.00} was meant to be reimbursed to me, XXXX XXXX. Although, I called SLS and requested to send me the reimbursement check so that I could replenish the escrow account shortage.
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| 12/30/2021 |
Yes |
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- Trouble during payment process
|
|
Web |
Older American, Servicemember |
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We recently had a XXXX XXXXXXXX Bankruptcy discharged in XXXX of 2021. Specialized Loan Servicing ( SLS ) is our mortgage lender since they bought our loan from XXXX XXXX over six years ago. We have always paid the mortgage on time. SLS claims our XXXX and XXXX payments for 2021 were late but that was not the case. SLS posted the payments incorrectly and we did not become aware of the problem until we received a XXXX Statement showing that we owed more and claiming that we owed a past due amount. We tried contacting them through phone calls and letters but SLS is still making the same claim. We provided bank statements showing that all payments had been made on time for the past two years but SLS is still refusing to update their records and remove the late reports from the credit bureaus. We have tried complaints to the XXXX, SLS still claims we were late two months. We have tried the credit bureaus and received the same results and no changes to our credit report.
We have been denied a cash out/refinance because of this. Even though the lender can see the error made by SLS via our documentation we forwarded, the lender states that they have to adhere to the government guidelines and denied us the loan because of the two late payments but they did empathize with our situation. We now have to wait four more months until a solid year of no missed payments shows on our credit. We are being penalized for SLS error with our mortgage.
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| 09/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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In XXXX, due to separation and divorce, and failure to sell the home resulted in a foreclosure with the home being sold in a Trustees sale in XXXX. Much like any forclosure, the sale amount awarded was not enough to cover the loan amounts. Because Arizona is an anti-deficiency state ( A.R.S. 33/814 ( G ), the amount not covered was charged off/discharged. In XXXX of this year, XXXX, I discovered through my credit reporting site that XXXX XXXX XXXX was coming after us for the deficient 2nd mortgage loan balance which was handled by Specialized Loan Servicing. I was completely shocked and taken back by this, as I had put this unfortunate event behind me since it had been nearly 5 years after the fact. In my shock, concern, and collection ignorance, I contacted and paid XXXX XXXX XXXX the sum they agreed to settle for. I am filing this complaint because I am trying to purchase a new home and due to the way this was updated/unfolded, it has negatively impacted my credit standings with the bureas. Specialized Loan Servicing sold the debt to XXXX XXXX XXXX ( a licensed collection company, not a mortgage loan provider ) which updated the mortgage load to a current time " negative '' status, which has now voided my forclosure seasoning to purchase. This is clearly a violation or the FTS 's FDCRA. Because of erroneous and deceptive collection tactics and practices, this tradeline needs to be removed from my credit profile with the bureaus.
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| 08/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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I received a conventional XX/XX/XXXX ARM rate term refi XX/XX/XXXX from XXXX XXXX XXXX with no escrow for taxes and hazard insurance as I elected to pay them on my own and have no trouble doing so. I did however have to have PMI due to the appraised value being slightly lower than expect and the PMI payment was $ XXXX./mo. I had been paying XXXX principle and interest plus $ XXXX./mo for perhaps 8 months before the servicing was sold to Specialized Loan Servicing, ( SLS ).
SLS, now stated that I am " short '' on my PMI escrow account due to there not being any reserves for PMI and are they adding the shortfall to my monthly payment. In fact they have suspended a normal regular payment and charged me a late fee besides before my calls fixed that.
Where Im at now is, SLS states to me that they are allowed to charge me extra for a cushion on the PMI as they consider it an escrow account. I know this is n't right, but after many calls even to upper management, the issue is n't resolved.
I would like to know what your take is on this. I thought before I notify CFPB ( never thought I would want to contact them on purpose ), I would see what you can advise me or if you know something I do n't on this.
I have the statement and escrow shortage statement if you would like to see them.
I also am concerned that even if SLS clears my issue, how many other consumers do n't realize whats going on and I would like that looked in to as well..
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| 12/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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Web |
Older American |
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SLS Loan XXXX XXXX XXXX XXXX I am reaching out for assistance as my home is in foreclosure. I am diligently trying to sell the house in order to relocate as it has become unaffordable for me on my XXXX income.
I have owned this home since 1996 and have struggled in years past to keep up with the payments on my reduced income. Due to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was unable to return to my full time position and had to seek XXXX.
My property is currently listed for sale with XXXX XXXX XXXX XXXX XXXX XXXX and is actively being shown, but no offers as of yet.
I have asked my servicer for hardship assistance but they will not offer any plans as I have equity in my home. So I am forced to liquidate.
Due to the equity I feel the servicer will try to take the house from me through a foreclosure leaving me penniless and homeless.
I am just asking for any and all foreclosure proceedings to be halted while I work to get sold. The equity from the property is all I will have to live off of and is needed for me to move forward.
I am agreeable to a temporary forbearance of 4-6 months and can remit $ {$1700.00} monthly while the house is being marketed.
Please help take action so that I can properly sell the home, payoff my debt and retain equity proceeds needed to find another place to live. It just wouldnt be right to have this equity stripped from me through a foreclosure sale when I am actively trying to resolve.
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| 08/03/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
Older American |
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On XX/XX/XXXX, I entered complaint # XXXX to the CFPB regarding my urgent request for a loan modification by Specialized Loan Servicing. They received all of my documentation on XX/XX/XXXX, and yesterday ( X/X/17 ), I received a " loan modification ''. I put this in quotes, because it was more like a cruel joke than a modification. The reason I needed a loan modification is I 'm unable to afford the {$510.00} a month they 're asking, plus about another {$3000.00}, as I explained to SLS and the CFPB in the attached document. The " modification '' they sent to me is worse than the original problem. They did nothing to modify it - the interest rate and the maturity date remain the same, and instead of {$510.00} a month, they now want {$560.00} a month. If I 'm unable to afford {$510.00} a month, what would make them think I could afford {$560.00} a month? The only modification they made was to wrap up the late charges into the original amount. Also stated in the attachment is the reason that I fell behind. They did not inform me, in any manner, that my monthly payment had changed until XXXX, 2017, when apparently, the new amount began in XX/XX/XXXX or XXXX of 2017. So, the reason I am in the situation I 'm in now is completely their fault, and they are, apparently, unwilling to work with me. As stated before, if they had informed me of the change in payment when it actually took effect, this mess could have been completely avoided.
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| 11/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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Web |
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I was charged a {$25.00} NSF fee to my account by Specialized Loan Servicing. I have tried contacting the company via chat, telephone, email, and secure message through my online dashboard. No one would help and said NSF fees are beyond their control. Maybe this issue needs to be taken up with the payment vendor ACI instead. I have not missed a payment or ever not had funds to cover my payments. In fact, I tried to make principal payments ahead of schedule, and SLS could not even get those applied correctly despite using their online form specifying exactly where and how to apply the payments.
It was a payment scheduled for XX/XX/ that supposedly was NSF. However, I provided SLS my bank statement showing the payment cleared. Not only did it clear, but there was still money in the account after the payment posted that would have even covered another additional payment. I also provided the payment transaction history ACI showed, and was able to reconcile each payment that cleared my account to all the scheduled payments ACI listed. Again, I don't know how it was NSF if every payment has cleared. There was obviously funds in the account. I received an email saying it was reviewed and to log into my account for further details. I can not find anywhere in the SLS dashboard providing a response, explanation, etc and the fee still remains on my account. I have followed up several times again by email and have not received a response.
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| 07/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I've been set up auto pay bi weekly since XXXX On XX/XX/XXXX I had low fund in bank account bc i was married and in process of create a new joint account. Specialized Loan Services SLSXXXX called and let me know about the insufficient fund.
- XX/XX/XXXX : SLS took my payment over the phone, they told me to pay XXXX and XX/XX/XXXX. Amount XXXX Then call back next day, they would re establish bi weekly mortgage. they will waive {$25.00} insufficent fee as courtesy. XXXX XXXX would call back to continue set up bi weekly - XX/XX/XXXX, XXXX : XXXX never called back. when i called XXXX said i needed to pay another month on XXXX.
Although tired of them but i paid another {$900.00} for XXXX XXXX told me call back next day to set up bi weekly They made it clear that they only need 1 month ahead but So fAR I paid 3 times mortgages but still being told " call back next day to set up bi weekly ".
XXXX I called again, talked to 2 agents, they told me i have to pay another month and call back next day to set up bi weekly. I asked for supervisor and was told he/ she not avail until next week!!!
This company is horrible lack of training and poor knowledge, too much " aaaa, .... o .... u ... " broken up words bc they did not know hiw to except telling me pay again and call back next day again and again.
- Another issue : they read disclosure too long and too confused, too long before answering. Poor audio bad disconnection all the times
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| 01/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SPEZIALIZED LOAN SERVICE REFUSE TO PAY OVERPAY IN ESCROW From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX To specialized loan service. Loan number XXXX Date XX/XX/XXXX Dear ladies and gentle man, Copy to all government.
Urgent request, based on fraud and lies, please revoke their Mortgage license and stop their business. Make SLS pay the overpayment of escrow monies {$2500.00}. This is confirmed by Specialized loan service in writing.
Make them pay {$10000.00} in fines to Mr XXXX XXXX XXXX XXXX, Make them pay interest and collection monies, like SLS enjoy doing We sold our Home XX/XX/XXXX. Today XX/XX/XXXX, we still did not receive a penny from SLS. We called many many times, we wrote letters, we spoke with SLS people who promised to wire the funds, we went to XXXX we went to local government. We received SLS mail, standard letter, specialized Loan Servicing has received your letter regarding the above referenced loan. Your case is currently under review. We realize the urgency and blab la bla.. Standard letter. XXXX XXXX XXXX XXXX and others.
Today, still no money.
SLS is in default on different occasions. There is NO dispute, The overpay is confirmed, They just have to pay, 20 days after closing. XX/XX/XXXX today XX/XX/XXXX.
Please make them pay, including everything as asked for Yours sincerely XXXX XXXX XXXX XXXX XXXX Via XXXX XXXX XXXX Fl. XXXX Cell XXXX XXXX Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 11/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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When our original homeowners insurance jacked or premium up from XXXX to XXXX, I began shopping for a new policy. However, SLS simply paid out the increase and then re-estimated our escrow account and increased our monthly payment by {$300.00}, a 17 % monthly payment increase.
At no time did they verify if we had accepted such a ridiculous premium increase. They did not act as an agent or a fiduciary of the borrower and simply forced us through the escrow to pay such a massive increase.
After I eventually found a reasonable provider with a premium that was lower than the original {$1400.00}, we submitted a request to cancel the escrow account. SLS refused siting the homeowners policy. The date of the refusal was AFTER my new provider had actually submitted the new declaration page. XXXX XXXX informed us of the regular difficulty they have working with SLS.
I had paid our new insurance directly, I had informed SLS I was paying it directly, yet SLS simply turned around and paid out the entire premium out of the escrow account. SLS has been notified that XXXX XXXX will only accept payment from the client, yet continues to be obstructionist in cancelling the escrow account.
First, the CFPB needs to materially review the regulations around escrow accounts.
Second, the CFPB needs to materially review rules around servicing transfer. The borrowers have no say in these transfers even though the borrowers are the most impacted
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| 08/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Date : XX/XX/XXXX To : Specialized Loan Servicing LLC XXXX. XXXX XXXX XXXX, CO XXXX From : Confirmed Successor in Interest Re : Error Resolution Notice under 12 C.F.R. 1024.35, 12 CFR 1024.38 ( b ) ( 1 ) ( vi ) ( B ), 12 CFR 1024.32 ( c ), 12 CFR 1024.34, 12 CFR 1024.17 Mortgage Loan Number : XXXX I am writing to request a correction of the error described below in regard to the mortgage on my property. On XX/XX/XXXX, I paid off this debt.
Surplus Escrow Payment Errors : Your company incorrectly paid/handled the surplus escrow payment. The check was incorrectly addressed. The check or the payment of surplus escrow funds was sent on XX/XX/XXXX.
The check was written payable to : " The Estate '' The check should have been made payable to : the Confirmed successor in interest.
The XXXX Servicing Rule establishes definitions of successor in interest and confirmed successors in interest, and provides that the latter are considered borrowers for the purposes of Regulation Xs mortgage servicing provisions.
Confirmed successor in interest means a successor in interest once a servicer has confirmed the successor in interest 's identity and ownership interest in a property that secures a mortgage loan subject to Subpart C of Regulation X.
Note : As of XX/XX/XXXX, a servicer must treat a confirmed successor in interest, as defined in 12 CFR 1024.31, as a borrower for purposes of 12 CFR 1024.17.
Thank you for your assistance.
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| 11/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XXXX/SLS : XXXX of Incompetence. My brother died in XX/XX/2017 and I became the executor of his estate. For grieving family/friends that job is exhausting and sad. Most businesses tried to be helpful, concluding transactions as quickly as possible. Not XXXX. I can not even count the hours spent on the phone with them clearing up one incompetent mess after another. My brother 's house sold in XXXX. Our family was owed an escrow overage check. XXXX sent it made payable to my brother. Without my name on it as executor, the bank would not cash it. It took many phone calls to get them to add My Name, Executor underneath my brother 's name. A correct replacement check was sent out on XX/XX/XXXX. On the XX/XX/XXXX I called XXXX to inquire about the check. After being on hold for more than an hour, XXXX informed me that the check had been sent to the property. My brother 's SOLD house. They stopped payment and proceeded to cut another check, the third. Six days later, on XX/XX/XXXX, the check arrived ( in an envelope without a yellow forwarding sticker from the property on it ) and I cashed it. It bounced. My bank charged me fees. It was the check issued on XXXX XXXX. Since it was not forwarded I thought it was the one issued on XX/XX/XXXX. Today is XX/XX/XXXX. I received the check in the mail today. It is made payable to my brother ONLY. As of now, I have been on the phone for 49 minutes while they TRY to correct this problem again.
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| 12/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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It has been almost XXXX months since we first asked SLS to initiate the process to have our existing prepaid PMI policy cancelled and proportionally refunded due to substantial energy efficiency improvements to the property. However, SLS has stalled at every step of the way even after us having to file XXXX other CFPB complaints ( number XXXX, and number XXXX ). They claim to have ordered a XXXX on XX/XX/2022 but it is now almost XXXX weeks later and they wrote back to us today saying the XXXX has not been fulfilled and did not provide any updates. Every month that SLS delays this process we are incurring unnecessary economic losses since the proportionate refund is reduced for every month that the policy is not cancelled.
We separately upgraded the range; added a water softener; renovated the bathrooms by adding new faucets, towel holders, and toilets; painted the living room, bathroom, and kitchen with cleaner and more modern paints; replaced all ceiling fans ; and added smart switches.
SLS first tried to gaslight us by saying we had no right to a proportionate refund, then promised to allow us to initiate the process to have PMI removed based on the updated value to the eighty-percent threshold and the significant improvements, including energy efficiency improvements. Now they are just sitting around with no progress being made even though they closed our previous CFPB complaint claiming they had rectified the issue.
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| 02/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In a letter dated XX/XX/XXXX, SLS informed me that there had been a re-assessment of the escrow account. It stated that my escrow amount would change from {$390.00} in XXXX to XXXX in XXXX. On page 3 of 4 of the letter, it indicates that this was in part due to a yearly property tax of {$6000.00}. I checked my property tax bill for XXXX, which indicated that the property tax from that year was {$3000.00}.
It appeared to me that in their re-assessment SLS had double counted the property tax. I suspected this because their assessed amount of property tax was exactly double of the actual property tax amount as found in the property tax bill that I received from the town. In addition, I suspected SLS had made this error as they had previously made the same error when they bought the loan from the original lender.
On XX/XX/XXXX, I spoke to an SLS representative over the phone and explained the error. He informed me that he would forward my request to the tax department. I did not hear from SLS again. On XX/XX/XXXX, I sent a message over SLS website to inquire about the progress of my request. On XX/XX/XXXX, I received the following message from XXXX Teller ID XXXX : Thank you for your inquiry. Out Tax Department confirmed the amounts calculated for disbursment [ sic ] are correct. There is no need for a new analysis calculation as no change has occurred.
I therefore seek to correct the error through CFPB in this complaint.
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| 08/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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We filed several loan modification applications after struggling through several hardships, including most recently the Coronavirus pandemic. We are seniors who have had many medical issues ; a XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX. We have lived in this home for years and SLS servicing is tearing us apart.
However we have worked hard to keep up on our mortgage. We have submitted several loan modification applications over the last 3 years. Each time we are told they are incomplete. ON XX/XX/XXXX we submitted a new application with all of our income., with proof of income exceeding $ XXXX/month. IN early XXXX approximately XX/XX/XXXX, we receveid notification from SLS servicing that they had received a complete package from us, no more documentation was needed and that a decision on a modification would be forthcoming.
We then received a letter dated XXXX XX/XX/XXXX that our modification application was denied, and that XXXX $ was used as our income. The enclosed 12 page attachment shows the income was documented and proof of income. How SLS has the audacity to make a decision to deny seniors based on " XXXX income '' is outrageous, abusive and fraudulent.
How dare SLS deny us, with incorrect information, stating just 2 weeks before that they had all of our income information which exceeds $ XXXXmonth.
This is a pattern and practice that SLS has repeated for years and we would like the CFPB to take action.
|
| 07/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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****NO. 1. SLS continues to receive payments from the City of XXXX EVERY MONTH on behalf of a family member in excess of {$300.00} but IS LYING ABOUT NOT HAVING RECEIVED THESE PAYMENTS AND REFUSING TO APPLY THE PAYMENTS TO MY ACCOUNT. The checks CLEARLY have the account number written on them. These payments have been sent EVERY month since XX/XX/XXXX. I'm in receipt of each and every check no sent.
****NO. 2. The payments in question are sent each month IN THE SAME ENVELOP as the payment on my behalf of {$600.00} WHICH SLS IS APPLYING TO THE ACCOUNT.
****NO. 3. By not applying the payments on behalf of the family member SLS is MAKING IT APPEAR as though my mortgage is delinquent.
****NO. 4. Each time I call to and ask why the family member payments are not being applied, I get the same robotic answer from the " customer service '' tellers that they DON'T SEE THEM being applied.
****NO. 5. When calling on XX/XX/XXXX at XXXX ( XXXX ), I spoke with XXXX ( Teller # XXXX ) who asked about the delinquency of the account and I explained to her SLS was not applying the {$300.00} payments. SHE SAID SHE WOULD MAKE A NOTE ON MY ACCOUNT.
****NO. 6. My question : HOW CAN SLS APPLY ONE PAYMENT AND REFUSE TO APPLY THE OTHER PAYMENT ENCLOSED IN THE SAME ENVELOP? WHY IF MY ACCOUNT HAS BEEN NOTATED ABOUT THESE PAYMENTS, SLS HAS NOT ADDRESSED THIS ISSUE?
******PLEASE ANSWER THE PRECEDING QUESTIONS TO RESOLVE THIS ISSUE*******
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| 09/21/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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We have submitted numerous issues to Specialized Loan Servicing and continue to have complaints joined together with the same responses and not addressing the problems as they are presented. The situation is serious as SLS is illegally demanding a monthly payment in the name of XXXX XXXX XXXX XXXX XXXX XXXX that has no interest or claim to our home. There is no legal document that supports their claim after numerous repeated requests for documentation. We have been provided an alleged XXXX assignment that is a COUNTERFEIT paper signed by XXXX XXXX XXXX employees without XXXX issuance of a Corporate Resolution granting limited authority as signing agents and without XXXX Corporate Seal. This paper violates XXXX requirements for assignments as described in the XXXX Manual. The agreement is not the one signed at closing, You refuse and ignore any effort to allow us to personally view the " ORIGINAL '' agreement you say is kept by the custodian that you repeatedly refuse to identify. XXXX does not have any right to be paid money they have no claim to and you have no right to demand payment for them. The only alleged document that has been provided is a counterfeit paper that was produced to illegally assign interest seven years after the trust has been closed, such a desperate attempt to take my home after the mistaken identity that I filed bankruptcy and I did not. We want to see the " ORIGINAL '' note! what are you hiding?
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| 08/31/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American |
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I got a letter dated XX/XX/XXXX from SLS saying that they sold my HELOC to XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX.Original loan amount was {$180000.00}, Date of loan was XX/XX/XXXX. SLS do not own my HELOC any more. Still SLS trying to collect money total {$340000.00} by XX/XX/XXXX. After that it will be {$420000.00}. SLS sent email to XXXX XXXX XX/XX/XXXX and collection letter to my address XX/XX/XXXX again. We filed the Chapter XXXX on XX/XX/XXXX and discharged XXXX. We no longer have a legal obligation to pay it and creditor has no right to collect it. This is FDPCA violation to send email to XXXX XXXX and my home address. A cease and desist letter. Stop collecting from us. Collection of discharged debts prohibited. Creditor is not permitted to collect a debtor.
Colorado debt have a statute of limitation of 6 years. Once the statute of limitations passes the debt becomes time-barred. HELOC maturity is 10 years. XXXX XXXX XXXX opened HELOC on XX/XX/XXXX and sold it to XXXX XXXX XXXX XX/XX/XXXX. When we filed Chapter XXXX XX/XX/XXXX HELOC was under XXXX XXXX XXXX XXXX XXXX XXXX {$180000.00}. Since Chapter XXXX it was discharged XXXX. By XXXX, we had a loan modification from XXXX XXXX XXXX, there was only one loan no other lien. XXXX XXXX XXXX sold it to XXXX XXXX XXXX on XX/XX/XXXX there was only one loan no other lien. When we tried to refinance with lower interest rate, SLS popped up. I believe SLS is SCAM.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Regarding : Specialized Loan Servicing LLC Account # XXXX Going back several months I have been making additional payments directed to lowering the principle balance of account # XXXX. The Mortgage is held by Specialized Loan Servicing LLC. My additional principal payments are not applied in timely manner to the principal. SLS ( Specialized Loan Servicing LLC ) holds the funds in suspense account and on the following billing statement the additional principle payment is not applied. The last two months I have directly made payments using the online payment method and using the specific additional principle payment option on the SLS payment site. There is no compliance and consistency of them correctly and in a timely manner applying the additional principal payments to my principal balance does not exist. sometimes they apply the payment and sometimes they apply it to the following months.
On XX/XX/2021 I made my regular Mortgage payment and sent an additional principal payment of {$370.00} to date they have not applied the {$370.00} to the principal balance, the XXXX billing statement reflects a suspense balance of {$370.00} in unapplied funds, and a lower XXXX payment due. I have sent them Online communications of this Book-keeping error the previous times it has occurred they have not addressed it and in some instances they ignore my online messages making it necessary for me to call and speak to a representative.
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| 01/02/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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My husband & I have been having ongoing issues with Specialized Loan Servicing, all summer long we were in contact with the attorney generals office, consumer complaints, finally they agreed to a loan modification which lowered our monthly payment, we make payments on time, money has come out of our account every month. As of two weeks ago we received a statement saying we were in default, we have emails, bank statements, canceled checks to prove our payments have come out our account, since this statement two weeks ago we have not been able to communicate with anyone from this company, I recorded the calls & everytime we have called we are told to call back in 30 minutes as the office is currently closed for a company meeting. We have never recieved a foreclosure, they are claiming we are a year behind on payments, nothing makes sense @ all, our monthly payment comes out of our checking account. Our money is going somewhere & apparently not on our mortgage. We are trying to refinance to get away from this company, we dont wan na lose our home, & it is also ruining our credit. We have spoken to a loan officeXXXX that is more than willing to help us resolve this issue, & your company Conumer financial protection was highly recomended, If we can get SLS to take the credit marks off our credit report we can move on & resolve this long goin issue. PLease Please Please help us resolve this matter & help us keep our home.
|
| 04/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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Please be advised that in XX/XX/XXXX we received a Mortgage Statement that we were behind with our Mortgage payments and when I called we were told that the reason it was because we had a Shortage on our Escrow Account. We advised them that we could not afford our new payment and I had no way of paying for Escrow Shortage. They needed the total amount of my delinquency and that's when everything started. We got placed on a bad delinquency and we requested for help to save our home but unfortanutely we got no help at all. Last year of XXXX we got a denial letter stating that we had no options for a loan modification and that we were not making enough money to keep our home. we are now receiving money contribution from our daughter and her husband and we submitted new financials with Specialized Loan Servicing. and also with XXXX because XXXX was able to help us keep our home back in XXXX and now we are here with a Foreclosure Date coming up XX/XX/XXXX and we are asking for help to avoid this Auction to proceed and to help us with our Lender to get a workout resolution. My wife and myself are presently ill and have suffered to much XXXX and XXXX with our present situation. I have XXXX and my wife has gone thru XXXX XXXX and my daughter and son in law have been here to help us with expenses and willing to put all their income to save our home including our income. We really are begging to save our home. please help us.
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| 01/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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This is to amend the case # XXXX They lied to you.
They wrote in their letter of XX/XX/XXXX that " SLS had not added a Lender Placed Insurance policy on XXXX XXXX 's behalf and SLS has covered the cost of insurance for the above-referenced lapse period. '' However, today I received several letters from them, dated XX/XX/XXXX suggesting that they did just the opposite of what they told you.
They bought hazard insurance from XXXX XXXX XXXX XXXX ( XXXX ) at {$2600.00} for period XXXX, and then they cancelled it on XX/XX/XXXX ( this is the day I managed to convince XXXX to write me a new policy despite previous cancellation ). They billed my escrow account {$1300.00} on XX/XX/XXXX according to transactions on my mortgage account posted on their website. Both in direct contravention to what they wrote to you in their answer that they would do!
I refuse to pay that. I would rather XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. I demand the protection of the law against those XXXX XXXX.
And what should I make of them recording my most recent mortgage payment as a " single item receipt '' and/or " unapplied funds unidentified '' - I mean you see well it is the same XXXX amount as what is labeled " mortgage payment '' usually. So is that some other scam that I don't yet get?
You can't just close complaints when you receive responses from companies like that. You need to do something to stop them from preying on people.
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| 09/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
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Web |
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On XX/XX/XXXX a payment of {$5500.00} was made through XXXX XXXX XXXX on line bill pay. This payment was meant to make a payment to my XXXX Visa credit card. The payment was never credited to my Visa card. I called XXXX on XX/XX/XXXX and sent several on-line inquiries to XXXX. Their customer service said that the payment was actually not made to XXXX, instead it was made to SLS Mortgage Servicing on XX/XX/XXXX. Their customer service claims that even though the on-line banking name shows " XXXX '' the actual account # and information was for the recipient of SLS Mortgage. XXXX said they opened an investigation and faxed proof of payment of {$5500.00} from XXXX to SLS mortgage on XX/XX/XXXX and refaxed again on XX/XX/XXXX. Per XXXX at SLS Mortgage, they said it was never received. During a conference call with XXXX XXXX of XXXX and XXXX from SLS mortgage, XXXX refaxed proof of payment to SLS on XX/XX/XXXX. These proof of payment faxes included the SLS account # ( which is a closed account. ), the trace # and the case #. XXXX advised that she put in for a request for someone from SLS to call me back which no one ever called back. XXXX XXXX from XXXX also sent a qualified written request to SLS via regular mail on XX/XX/XXXX or shortly thereafter requesting a refund and provided proof of payment. I requested for XXXX to refund my money during their investigation on XX/XX/XXXX but have not heard any respond from them,
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| 01/20/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
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Error. XXXX XXXX ( Lender ) and Specialized Loan Service ( Servicer ) ( " SLS '' ) have erred by not evaluating my ( several ) loss mitigation application ( s ) in accordance with RESPA. In particular : a. Failure to evaluate a complete loss mitigation application. SLS has requested the same documentation several times, to which I have responded each time : SLS request XXXX XXXX ; SLS request XXXX reply XXXX ; SLS request XXXX reply XXXX ; SLS request XXXX reply XXXX, and SLS request XXXX reply XXXX.
b. Failure to provide accurate information. SLS is requiring a signature and/or information from a party unnecessarily.
XXXX SLS continues to require financial information for an owner of the property who is not personally liable to repay the note, has surrendered the property in XXXX per final bankruptcy discharge, has been living in another home since XXXX as evidenced by a signed lease agreement for a residence which has been provided to SLS, who is not contributing to the mortgage payments in any manner, who is noted in court orders since XXXX XXXX as residing at the leased residence, and has no intention of returning to the property.
ii. SLS has dual tracked by filing a motion for relief in my bankruptcy case no. XXXX ( XXXX XXXX XXXX ) while complete loss mitigation application ( s ) are pending.
iii. SLS has failed to acknowledge and failed to respond to my Requests for Information sent on XXXX and XXXX.
|
| 09/06/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
I modified my 1st loan in XXXX/ XXXX through the Department Of Justice settlement due to loss of income. It took several years to obtain the modification. I was told that my 2nd lien ( home equity line ) had been charged off and forgiven " liquidated ''. My first lien was lowered to the current market value. I have not received any correspondence from the 2nd lien holder for the past 5 years nor has the 2nd lien been reported on my credit report. Earlier this year I obtained a home equity line through XXXX XXXX. We assumed that XXXX was in 2nd position. In XX/XX/XXXX I learned that a NOD and Election to Sell had been recorded against my property. I was not properly served. The assignment from XXXX to XXXX XXXX is fraudulent. That assignment was allegedly notarized in XXXX but not recorded until XX/XX/XXXX. XXXX XXXX was not affiliated with XXXX in XXXX. SLS, the servicer for the 2nd, won't release any documents to me. I have requested a copy of the letter that XXXX sent to me stating my loan had been charged off and liquidated. Furthermore, I was provided a document showing that I had modified the 2nd in XXXX and that my balance had increased from {$95000.00} to {$220000.00} in less than 2 years. This is not my signature on the document and how could an equity line increase that much in less than 2 years. The clock is ticking and I am not getting any explanation from the 2nd lien holder. See attached letter.
|
| 10/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Loan sold or transferred to another company
|
|
Web |
|
|
I requested Specialized Loan Servicing to send me documentation validating the debt I allegedly owe to them. SLS sent me a correspondence that stated : SLS is a third-party mortgage loan servicing and is not the owner/investor of the loan. The original creditor of the loan is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The current creditor of the loan is as follows XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : CREDITOR. A person to whom a debt is owing by another person who is the " debtor. '' XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As per XXXX XXXXXXXX XXXX XXXX ( XXXX XXXX XXXX ) the corporation states : We do not originate loans or lend money directly to borrowers. If Fannie Mae does not originate loans or lend money directly to borrowers per XXXX XXXX XXXX, please explain how I owe a debt to them. Secondly, can you explain why the original copy of the security deed you sent me states : When recorded, return to XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please explain why XXXX XXXX is still the holder of the note ( if this is indeed an original copy ) and they are no longer the current creditor of the loan as stated per your response.
|
| 07/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan servicing company Specialized Loan Servicing is going to report negative information to the credit bureau due to utilizing COVID-19 payment deferral on my Federally guaranteed mortgage. Our payment deferral ends XX/XX/XXXX and in order to avoid any negative information being reported I must pay the full balance owed. This is not what the provider told me when I signed up for the deferral.
At the time they explained at the end of the 90 day period they would break up the amount owed over 6 months and as long as we made the payment no negative information would be reported.
Now they are claiming that since I will no longer be in a forbearance but a repayment plan that they must " report accurately '' the status of the account showing I am 90 days late but also in a repayment plan. Basically they are violating the Federal Law which prohibited reporting of negative credit information due to COVID.
Specialized Loan Servicing is a HORRIBLE organization. You want to speak to a supervisor you have to wait days for them to call you back.
They should not be allowed to manage Federally guaranteed loans.
I do not want my credit damaged simply because we postponed our payments for 3 months and they told us at the time that they would provide repayment options that would allow us to repay the funds without damaging our credit.
Now they are changing their story and basically our credit will be damaged.
|
| 05/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS is blatantly and repeatedly lying to prevent any communication to attempt to rectify the multiple errors it has created in assuming the administration of my mortgage.
In attempting to fix the wrong information regarding the covid forbearance I was told a letter was sent regarding it. The letter had nothing to do with the forbearance. When I called to try to find out why SLS lied about this, I was told only 1 supervisor was on staff. Until suddenly another was available, after a 15 minute hold, but the call couldn't be transferred and I would have to wait for a callback. I clearly and repeatedly stated I did not authorize a callback and would not accept one, that the " supervisor '' needed to get on the line. II was ignored. I called again. The " supervisor '' conveniently callled me while I was on the line with SLS, and then suddenly was on " another call '' and so could never actually get on the line.
I have no tolerance for games and will not be treated in such a way. SLS has no authority to tell me " this is how it's gon na be '' and more importantly has no right to do anything I specifically state is not authorized. It claimed to enter this loan into forbearance without even asking let alone getting permission, but also ignoring the fact that it was already in forbearance.
SLS has failed at every step and every interaction. This company also fails to follow the law and should be shut down.
|
| 03/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
In XXXX XXXX I received a loan from XXXX Mortgage XXXX Located at XXXX XXXX XXXX XXXX, CA XXXX. I am not sure when XXXX sold my mortgage to Deutsche Bank National Trust Co. But they end up with my mortgage without the right documentation. I was a victim of these unscrupulous practices.
Since XXXX Deutsche Bank National Trust Co has been trying to foreclose my house. I have been requesting them, through XXXX, and now XXXX, TO PRODUCE THE NOTE and the Assignments of the loan. I have not being able to obtain NONE of these copies.
FIRST : I want to see when Deutsche Bank National Trust Co obtained the NOTE. I want to make sure that they own this mortgage.
SECOND : I want to see WHY Deutsche Bank National Trust Co obtained A NOTE, IN XXXX AND ANOTHER Document in XXXX.
I have a copy of the NOTE, signed during the closing in XXXX, made to XXXX. I have never received the Assignments of this NOTE to Deutsche Bank National Trust Co. In fact, the copy of the NOTE received in XXXX, from the loan servicing XXXX, is a different document that XXXX sent me on XXXX XXXX.
This worries me. I am very concerned. It seems to be a fabrication of a document by the legal team from XXXX.
Unfortunately it is well known, that the banks fabricate documents to prove their cause of action.
My home has been scheduled to be foreclosed on XXXX XXXX Please help me to make the banks to do the right thing for once.
Thank you
|
| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XXXX when i was still married we applied for a second mortgage to help pay for home repairs that happened during a flood, in XXXX I divorced, specialized loan servicing offered a modification to help lower payments. I was assured it was the same 313 month loan terms, but on XXXX of XXXX a balloon in the amount of XXXX became due. I was unaware of this balloon payment. So I tried to do a modification with them which they refused twice saying I dont meet the delinquency criteria, all they offered was a short sale. I am not in position to do that, I live in the house with my children which one of them is profoundly XXXX. They continue to threaten foreclosure on me. I am working with mortgage assistance program in my area and they will not work with them either. Also when they sent the papers that I signed for the modification it doesnt show the notary signatures that I signed in front of. On the verification of mortgage it states 313 months which should of been till XXXX. They took advantage of me with that offer back in XXXX as I thought I would be saving money. This second mortgage I am talking about was discharged in a XXXX bankruptcy and I continued to pay it so I can stay in the house. They are now calling and asking for the balloon payment and threatened foreclosure on several occasions. I can not come up with the XXXX they are asking for now. I have no where to go, I need my home for my family.
|
| 07/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Back in XXXX I went through Probate, a copy of the order was faxed to the lender at the time XXXX XXXX on XX/XX/2018. A month later the loan was transferred to SLS and I received a notice in the mail stating to pay SLS {$10000.00} which I did not have. I contacted SLS to let them know the situation, I forwarded them a copy of the Order showing I was granted the executor of the estate and asked if they can assist me with saving the home. I was told from SLS to submit documents such as forms they provided and financial information. I faxed the information to them in XXXX and received a letter on XX/XX/2018 stating they received my documentation and need additional information. Over the course of the next few weeks and to this day I have repeatedly faxed my information over to SLS which they keep stating they never received even though I have proof of the fax confirmations. Now when speaking with SLS they are telling me my documents were not submitted 37 days prior to the sale and they can not help me! I have done everything asked of me and I feel like they did this on purpose so that there would not be enough time. The Notice of Default filed ( attached ) stated that the lender, SLS made attempts to reach out, that never happened nor did they contact my mother the borrower because she is deceased, so that right there is another lie. I am now being forced to hire an attorney to see what my legal options.
|
| 07/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XXXX XXXX I am pay in full with all my mortgage payments from XXXX XXXX to XXXX I have been SAYING and REQUESTING THAT THIS COMPANY have been Submitting a request over the phone from me ALMOST everyday since XXXX XXXX.
I HAVE ALSO BEEN ASKING for Specialized Loan Servicing cashier department to fix there web page to document all my payment as mortgage payments PAY IN FULL SO IT show that I am current from XXXX XXXX to XXXX.
And all I get is a run around I been asking to SPEAK to the person who is in charge of the payment department and THEY KEEP TELLING ME THAT DEPARTMENT DON'T TAKE PHONE CALL.
All they do is put ANOTHER request in FOR ME TO HAVE A SUPERVISOR CALL ME BACK time after time.
THE person WHO call me BACK can't do anything WHO IS NOT A SUPERVISOR EITHER SHE OR HE CALL BACK, JUST TO tell me they will submit another request in.
THE CLIENTS FOR THIS MORTGAGE CO.NEED TO GET SOME PEACE OF MIND INSTEAD OF MORE PROBLEMS.
CAN YOU HELP US.
WHAT WE DON'T NEED TO get is another incompetent, unprofessional BLAH BLAH BLAH OR OUR PHONE CALL GET HUNG UP ON, AND WE HAVE TO CALL BACK AND GO THREW THE SAME OLD INCOMPETENCE AND UNPROFESSIONAL SERVICES ( NO SUPERVISOR FROM THE PAYMENT DEPARTMENT. NO CORRECTION ON OUR MORTGAGE PAYMENT AND ON THE TRANSACTION AND HISTORY.
IF THE CFPB PUBLISH THIS DESCRIPTION ON THERE WEB PAGE EVERYONE WHO IS AFFECTED IN THIS WAY NEED TO FILE A COMPLAINT WITH THEM.
|
| 09/05/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
XXXX XXXX XXXX repeatedly called me harrassing me about payment of my mortgage loan even after I repeatedly told them I was working to modify my loan. They called dozens and dozens of times and I understand that this is not allowed under current laws. They strung me along for over 3 years, repeatedly asking for more and more information to modify my loan. Then when it would seem to be nearing a point where loan would be modified, they sold the loan to another company, which told me I would need to start the process all over again with new and updated information. My loan is currently held by SLS Mortgage which raised my mortgage rate to 6.675 % with only one week notice. I am now unable to afford my mortgage and they have advised that I will suffer foreclosure if I can not pay my mortgage. I have exhausted all of my savings and sold everything I possibly can to continue to make mortgage payments in full and on time. In order to keep my home, I need immediate help to modify my loan to an affordable interest rate, and I do n't think this is too much to ask since rates are now aroung 3 % and they are charging me 6.675 %, clearly a predatory rate. I am a widow of a XXXX veteran. Never did I or my husband ever imagine I would be in this position at XXXX years of age. I am frustrated and fearful beyond imagination that I will lose my home. Please please help me in any way you can. Sincerely, XXXX XXXX
|
| 01/09/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Our loan was recently sold to a new company which outsources its servicing to Specialized Loan Servicing, LLC. Since the transfer the customer service is awful and they have not been able to provide us with the ability to obtain Checks to use against our Home Accelerator Line and our monthly statements fail to provide any specific information on who or what entity is pulling money out of our account which prevents us from reviewing for any fraudulent activity or identity theft which is a huge concern in this financial environnment. The basic information needed on an a monthly account statement for any sort of bank reconciliation is missing.
Its seems as if the financial insinuations do n't want to comply with regulations so they are outsourcing to this company which seems to be inadequate in providing the very basic information to consumers to properly monitor the withdrawals and payments of equity lines and loans. They fail to provide any detailed account information showing where any of our monthly payments to the loans have been applied. I assume they are required to comply with the minimum disclosures and fraud prevention as a servicing company but have told us they do n't have any resolution at this point. There also seems to be hundreds of complaints on line about the servicing and payment allocations of this company and I am concerned that we will also be subject to similar violations.
|
| 11/30/2023 |
Yes |
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
|
Web |
|
|
Violation of dual tracking by XXXX and XXXX XXXX XXXX XXXX XXXX must be replaced as requested.
I emailed documents for loan modification and received email dated XX/XX/XXXX review was completed.
However as of XX/XX/XXXX I have received no other documents and no other documents for loan modification have been requested.
On XX/XX/XXXX I received default notice attached that is dual tracking. Dual tracking if prohibit by law as CFPB states the following information.
Dual tracking occurs when a lender receives a loss mitigation application from a defaulting borrower, but proceeds with both foreclosure and loss mitigation options. Dual tracking is prohibited by federal law under Title X ( the Consumer Financial Protection Act of XXXX ) of the Dodd-Frank Act.
Letter date XX/XX/XXXX loan modification was completed, and no further information has been provided as of XX/XX/XXXX.
Notice of default to dated XX/XX/XXXX is violation of dual tracking that is prohibited.
I have made multiple attempts to remove single point of contact.
XXXX XXXX IS NOT AVAILABLE WHEN I CALLED IN, I HAVE BEEN TOLD SLS NO RECORDS WHEN SHE WILL RETURN TO WORK.
I CAN NOT TALK TO XXXX XXXX XXXX XXXX AND HAVE NOT NEITHER SHE HAS RETURNED MY PHONE CALL.
I DEMAND CFPB AND SLS TO CHANGE XXXX XXXX XXXX XXXX
Its just an excuse to cease and desist is the reason which was filed on in XXXX. I have received many calls since than
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
SLS Specialized Loan Serving is my mortgage service provider.
I reached out to them back in XX/XX/XXXX to inform them I was directly effected by the Covid-19.
They gave me a 6 month forbearance and then I asked for another extension and they gave an additional 3 months which brings my account due for payment XX/XX/XXXX I called to Make my XXXX payment and they mentioned the past balance plus my XXXX payment was due immediately and I explained we are senior citizens on a fixed income and couldnt afford to make that lump payment and asked if the past due balance could be moved to the end of our loan and we were ready to make our one month XX/XX/XXXX payment.
They mentioned we would need to fill out documentation but to me it looked just like a traditional loan application and we were not told in the beginning that this would be a requirement to get the past amount moved to the end of the loan.
I asked if we could have another extension that President Biden extended for all people who were effected by the Covid 19 and the rep mentioned they dont know anything about that and he just became President a few weeks ago.
This is causing more stress on my husband and I we are elderly and we are trying to stay healthy and just want to pay our mortgage and have the balance that we owe put on the end.
I feel like they arent operating under the Cares Act and need to follow the guidelines Thanks
|
| 06/16/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
My sister passed in XXXX and when i went through her documents, she showed that she took out a home equity line of credit mortgage. When I called Specialized Loan Servicing LLC to get more information, they would not speak with me. I went to court and became administrator of the estate. I was told that the mortgage is tied to our property and it would have to be paid. I started making payments but I am on a fixed income as a senior. I asked for assistance in getting a modification and I was granted a trial payment plan for {$640.00} starting on XX/XX/XXXX to XX/XX/XXXX. I was told to continue making payments until I received the final mod. I continued to pay that trial payment amount and never received the final. I met with a Housing Counseling Agency and the Specialist called SLS and spoke to a rep and was told that this home equity line of credit is an adjustable rate mortgage loan and that the last payment they received was on XX/XX/XXXX for {$640.00}. However, the payment changed in XXXX, XXXX to {$700.00} and in XXXX, XXXX to {$710.00} and in XXXX, XXXX to {$700.00} and in XXXX, XXXX to {$690.00}. I was never aware of that until I got a notice that I am behind in the mortgage. Additionally, the monthly payment that I was making was disengaged in XXXX, XXXX. THEN I WAS TOLD THAT SLS DOES NOT MODIFY LINE OF CREDIT LOANS. I have attached a copy of the letter that approved me for the trial.
|
| 08/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
A communication was hand delivered to me with information that my home is scheduled for a sheriff sale on the XXXX of XXXX, XXXX. I am current on a mortgage that was modified by XXXX XXXX XXXX since XXXX. I was in the process of refinancing my loan to a better rate and found out that there is a second lien on my home and is requesting an unpaid balance of about XXXX. My loan was bounced around to few servicers and ended up with XXXX XXXX XXXX. I do not understand why the information on the second lien was not fed to me during the modification period? The purpose of the modification program was to help home owners keep their homes, but not giving consumers the totality of deal defeats the purpose of the program in the first place. My loan was in two parts, a first and a second ( 80 % and 20 % ). XXXX XXXX XXXX modified the 80 % and left the 20 %. I was of the understanding that once I kept up the modification agreement, my home was safe. Now after paying the agreed amount from the modification agreement from XXXX to present, I am told that my home is going into foreclosure. I think it was unfair to modify my loan without mentioning the second lien, or why would the original holder of my loan turn over one part of my loan to a different company and not the other as well? They are now requesting XXXX, XXXX which includes lawyers fees and unpaid balance. The original loan was for about XXXX.
|
| 08/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing determined on their on accord that my escrow account was under funded and are now suspending my mortgage payments and reporting to the credit agencies that I am not making my monthly payments. They did not provide any justification for the means of determining that my escrow account was underfunded. My tax payments and insurance payments continue to made out the escrow account as the balance remains positive. In early XX/XX/XXXX I was contacted by SLS and told that my payments were late and asking me to confirm when I would be making my mortgage payment. Upon logging into my account I determined that enough money remained in my escrow account to pay my taxes and insurance. My mortgage payment is setup as an automatic bill pay. I did not send an additional payment. I was contacted again at the end of XX/XX/XXXX by SLS to discuss the issue. I scheduled a meeting with a manager to get an explanation for the increase. The meeting was XXXX XXXX onXX/XX/XXXX. I did not receive a phone call from them. They continue to harass me on a regular basis. They claim they are collecting a debt, but refuse to explain the means for determining the funding requirements for my escrow account. SLS is currently the defendant in a class access law suit for trying to force people to buy their insurance. It is my opinion that they are a predatory lender trying to manufacture foreclosures.
|
| 12/08/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have applied for loan modification for a coarse of 3 years, and every time denied for the same reason. As a result I filed for bankruptcy protection to save the home. On all accounts the response was denial due to 80 % loan to value, which is false. I live in a very popular part of the country where an influx of people are moving from all over the USA and world, in saying this my equity continues to climb, being that Ive owned the home since XXXX. I got behind in XXXX due to a XXXX XXXX, divorce, and loss of job bam all together. I have paid back all except {$13000.00} and wanted to roll the rest into the home in a conventional loan. Last week I called as well as today, to follow up on a second review for a modification, and they didnt have my contact number, the number they had was from XXXX. I was also told by the representative that I needed to contact the investors and they had received my information. Im concerned during Covid Im going to be in the street. I have been working consistently for 3 years and continue to excel as well my son came home and is dedicated to help as well and committed his income but to no avail. Im desperate in saving my family home. Its not a huge home but its mine. Who would rent to me with a bankruptcy never mind that A due to growth theres nothing to rent and B you guessed everything is expensive if you can get it.
Grateful for your time Best XXXX XXXX
|
| 02/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a loan being serviced by Specialized Loan Servicing. They have caused me innumerable problems, but I will be focusing on just one here.
Sometime during the summer of 2018, SLS send me a form letter informing me that they believed my home was " vacant '. I replied with the proper paperwork informing SLS that my home was indeed being occupied and they had the wrong/incorrect home/address. They started charging me XXXX XXXX " fees '' and other " fees '' for the unoccupied home. I was told, by a supervisor at SLS to contact " XXXX XXXX '' as they were the subcontractor that oversees this type of thing. I called XXXX and spoke with a woman who I can't recall her name., but she verified that my home had been " misidentified '' and that she would start the process of clearing it up. Meanwhile, I spoke with MULTIPLE supervisor at SLS who were antagonistic and hostile toward me suggesting that I was lying about said situation. Not surprised as SLS is a criminal enterprise, but I digress. I finally, after MONTHS, got a supervisor to assist me in this. His name is XXXX. He promised that he wouldn't kick the can down the road, but he did. I reached out to SLS executive XXXX XXXX multiple times to address the issue with NO response. They have been charging my account every month $ XXXX. I need someone to get to the bottom of this. Tired of being ripped off by this corrupt and criminal company.
|
| 02/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my home in XX/XX/XXXX to a lower interest rate. Several weeks before closing, as instructed by my new mortgage company, I contacted the old loan company " Specialized Loan Servicing '' and instructed them not to pay my real estate taxes as the new company would be paying them for me during closing. They said they noted my account and this would not be an issue. They still ended up paying my real estate taxes to the county tax collector. This created a duplicate payment of {$1800.00} that was sent to the local tax collector ( XXXX XXXX XXXX.
I have been following up with Specialized Loan Servicing on this issue since XXXX and been told may different stories. The main story is that they still haven't received the refund check from the local tax collector XXXX XXXX XXXX Tax Collectors Office ). I called on XX/XX/XXXX and spoke with a supervisor at the Tax Collectors office that looked everything up and verified that the refund check was sent and the check has cleared their bank. The supervisor provided me with the following information : Check # XXXX, XXXX {$1800.00}, Cleared on XX/XX/XXXX.
I have made over 20 calls to Specialized Loan Servicing regarding the funds that belong to me in the amount of {$1800.00} and still have no ETA on when I will receive my money back. The company needs to go back and listed to the multiple " recorded calls '' I have made to their company.
|
| 05/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XXXX I separated from my husband, which, caused a loss of income to my household. Following the separation, I became XXXX and was having to take several days of from work. In XX/XX/XXXX I had to have emergency XXXX and was receiving XXXX XXXX ; therefore, I was not able to work, which caused my debt to increase. I returned to work in XX/XX/XXXX. In XXXX I applied for a XXXX XXXX bankruptcy and was making the monthly payments until in I got XXXX in my foot and had to be on XXXX for 6 months. Since I had a XXXX line placed, I had to go part time and was not able to make the bankruptcy payments. However, in XXXX XXXX XXXX, in better health I decided to change my career path. I have attempted to do a loan modification in XXXX XXXX, but was told there was not enough time to review the paperwork. In XXXX, I enlisted the help of a company, XXXX XXXX, for help and was again denied a loan modification, because I make to much money. At this point, even though I am able to make the monthly payments, I do not wish to retain the home. I am willing to make a short sale, and therefore, is working with a company to do so ; however, Servicing Loan will not review the short sale paperwork. I only want enough time to be able to relocate my family. I would like to be given the opportunity, to complete the short sale process and relocate.
Thanking you in advance for your assistance in this matter.
|
| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On or about XX/XX/XXXX, Loan Number # XXXX serviced by Specialized Loan Servicing, LLC ( hereafter called SLS and corporately owned by XXXX XXXX XXXX XXXX Specialized Loan Servicing, LLC ) was paid in full by wire transfer. Forwarding address was provided at the time of payoff thru the Settlement Attorney. SLS claims to have sent a check to the former property and the forwarding address.
An overpayment of in excess of {$650.00} was made and the refund ( as of this complaint ) has never been received. Many attempts have been made with SLS and without any follow up. Recent attempts include XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Other calls have been made and can be research if needed.
The reply given today is that the refund is too old for SLS to provide a refund but that they would continue to research the matter. Supervisors have been requested but are never available and the Corporate Office has an endless phone transfer system.
Lenders and Servicers are required under both Federal Law ( 12 US Code Cite 2605 and 1024.17 Escrow Accounts ) and in the Commonwealth of Virginia ( Chapter # 16,6.2-1618 ) to refund escrows and provide a timely accounting.
Help is needed to secure the overpayment and returned to the borrow without further delay. Also, the original recorded Release or Satisfaction of Mortgage was never received ( although a copy was provided by email ).
|
| 12/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
On XXXX XXXX, 2016 my home was sold unlawfully at a Sheriff 's sale. The foreclosure sale was illegally authorized by Specialized Loan Servicing LLC ( " SLS '' ) before the loss mitigation process was completed. Employees of SLS have admitted verbally that there is no proof that the foreclosure should have taken place since the loss mitigation process was not completed. I was assigned a single point of contact ( SPOC ) to manage the loss mitigation process since I was unemployed and recently started my own company to earn income to support a loan modification plan. Prior to the sale of the home, SLS assigned a new SPOC, but the home was sold prior to initiating a discussion with this person. I submitted all required information to SLS to support the loss mitigation process and was told that I would be informed of the decision. This was never done. To date, no decision was reached regarding the loss mitigation evaluation process and I told that the loss mitigation request was in review and no decision was made. Prior to the sale of the home, the lender, XXXX, was working with a local law firm to sell the home and kept issuing new documents that the foreclosure sale would occur on a particular date while the customer service division of SLS was working with me on a loss mitigation plan to avoid the foreclosure sale. I believe this process is called " dual tracking '' and is illegal.
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| 02/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I applied for a loan modification through Specialized Loan Servicing ( SLS ) last year in XX/XX/XXXX due to me being unemployed and wanting to try to keep my home. I was approved for an unemployment forbearance with the total amount being due on XX/XX/XXXX. I have attached a copy of the forbearance agreement that I accepted on XX/XX/XXXX.
SLS sent a letter in XX/XX/XXXX stating that I did not accept the agreement, I reached out to the company and verified that the forbearance plan was still active. Also, on XX/XX/XXXX I filed for a XXXX XXXX bankruptcy ( Case # XXXX ). As, I was still unemployed and could not afford all of my debts. But, my plan was to keep my home if I could. On XX/XX/XXXX, I received a motion for relief from automatic stay filed by SLS by XXXX and XXXX XXXX firm with a hearing date of XX/XX/XXXX at XXXX XXXX. The motion states I am behind on my payments, which is contradictory to the forbearance agreement that SLS approved for me to be behind on payments until XX/XX/XXXX. I called SLS on XX/XX/XXXX to inquire why this motion was filed with me having an active forbearance plan and also why I was not given an option to reaffirm the debt prior to them filing the motion. The representative I spoke to told me I needed to contact my lawyer and provided me with me no information. I feel SLS is moving to evict me prior to the agreed upon Unemployment Forbearance plan.
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| 08/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing paid my property taxes late. I received a notice from XXXX XXXX XXXX requesting a balance due of {$50.00}. I called on the balance due notice on XX/XX/2022 and was told that from the XXXX XXXX XXXX that my property taxes were due on XX/XX/2022 and they did not receive payment from my loan servicing company until XX/XX/2022. I called loan servicing company on XX/XX/2022 and they told me they would research for a resolution. They did not pay the late penalty and interest so when we sold our property the title company withheld {$84.00} to pay XXXX XXXX XXXX.
I want a refund issued to me from my loan servicing company in the amount of {$84.00} immediately as I did not pay this bill late so I shall not be held responsible.
Specialized Loan Servicing had just taken over my loan servicing on or around XX/XX/2022 from XXXX XXXX XXXX never have I had such terrible loan servicing from a lender.
I just contacted XXXX XXXX XXXX again today XX/XX/2022 and was told that they received the late penalty and interest from XXXX XXXX XXXX and posted the payment on XX/XX/2022 and we closed on the sale of this property on XX/XX/2022 in the amount of {$84.00}.
Specialized Loan Servicing is saying they are not responsible for refunding me my money because I already paid of my loan and it was not their fault that they paid with my escrow account my property taxes late.
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| 04/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Mortgage Servicer, Specialized Loan Servicing, failed to provide a refund for a subsequent bi-monthly mortgage payment debited after a payoff statement was issued and failed to refund a preemptive late fee incorporated in the payoff statement : XXXX XX/XX/XXXX - SLS provided a Payoff Statement to New XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX - SLS receives an automated bi-monthly payment for {$620.00} XXXX XX/XX/XXXX - SLS receives payment in full via XXXX XXXXr from XXXX XXXX XXXX XXXX XXXX XXXX on behalf of XXXX XXXX XX/XX/XXXX - Consumer requests XXXX refund XXXX/XXXX payment and late fee without formal Error Resolution Notice per 12 C.F.R. 1024.35 XXXX XX/XX/XXXX - Consumer files complaint with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX closes complaint SLS provided XXXX a second Payoff statement dated XXXX XX/XX/XXXX, reflecting the XX/XX/XXXX bi-monthly auto-debit payment, which was NOT used in the underlying mortgage refinance transaction with XXXX and XXXX
Both SLS Payoff statements ( XX/XX/XXXX and XX/XX/XXXX ) included a preemptive Late Charge fee of {$34.00}. The Late Charge fee was assessed in the underlying mortgage refinance transaction per instruction from the SLS payoff even though the monthly auto-debit and receipt of the payoff funds via wire were received timely.
Also, SLS provided different daily interest per diem rates in the Payoff Statements.
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| 08/11/2020 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Specialized loan Servicing ( SLS ) started servicing my Mortgage less than a year ago and SLS has made several mistakes. If i was not on top of the following mistakes it could cost me more money.
I received a frighting letter from SLS saying all my requests were denied and i had two possibilities. one was a quick sale or a deed in lieu and they needed my answer by XXXX XXXX. I'm XXXX and don't want to leave. I called a HUD counselor and he helped me. THE FOLLOWING ARE THE MISTAKES I HAVE CAUGHT SO FAR : 1 ) I found cheaper homeowners insurance and sent the 2 page declaration to SLS. SLS paid the amount on the bottom of the first page and not the total on the second page. I managed to recoup {$190.00}. overpay from the insurance co. SlS is still showing the wrong amount of the Policy on their web site.
2 ) I received a BPO copy from SLS and the assessment left out my garage even with a closeup picture.
XXXX ) A HUD counselor advised me to call SLS today. As i was mentioning my concerns to the teller she said i did not have a XXXX Mortgage. I got her to look at XXXX 's website. She returned and said it was overlooked???.
4 ) After ending our call today i received in the mail another BPO duplicate of the first one.
I made 4 attempts to send SLS this message but their site kept erasing it.
WHAT IS WRONG WITH SLS? I hate the thought of dealing with this company in the future.
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| 07/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan was transferred from XXXX XXXX to Specialized Loan Servicing ( SLS ) in XX/XX/2019. My contract with XXXX XXXX had me paying mortgage on the XXXX of each month with a 15 day grace. My last payment was made to XXXX XXXX on XX/XX/XXXX and my loan was transferred to SLS on XX/XX/XXXX. SLS is trying to collect a XXXX payment from me of which I had already made to XXXX XXXX. Due to SLS trying to collect a XXXX payment from me which I have already made to XXXX XXXX, each month that goes by I'm recorded as making a late payment because they're applying my current payment to the original XXXX payment which makes me a month behind each month. In addition, i'm accruing late fees every month this issue is not resolved.
Due to this error on SLS 's part which has failed to be corrected, I have received a foreclosure notice dated XX/XX/19. I have made multiple attempts to get the situation corrected including sending proof of payment with XXXX XXXX to SLS for the XX/XX/2019 payment 3 different times and spoke to numerous different customer service representatives from SLS. I have requested that this situation be escalated with SLS 's upper management, multiple tickets for " cash correction '' have been opened, but nothing has been resolved. The current ticket that is open is due to be " resolved '' XX/XX/19 which is 10 days before they will proceed with foreclosure on my property.
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| 02/24/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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My mortgage was started originally with XXXX Bank and then XXXX Bank changed banking of mortgage and turned my paper work over to SLS ( Acct # XXXX ) I decided that i did not want to be with whom XXXX threw me to and chose to continue my mortgage for my home with XXXX XXXX ( Loan # : XXXX ). SLS gave me information that i had to pay monies in order to retrieve original documents from an attorney office called XXXX XXXX XXXX XXXX. I did all they requested and paid monies but SLS and the attorney has not forwarded the requested information over to XXXX XXXX and this is hindering me obtaining a closing date. This would be my second time going through this process and getting no where with SLS. Everything that XXXX XXXX of XXXX XXXX has asked and requested, i have given and except for this part of the transaction. I can go no further with XXXX XXXX unless SLS releases documents Underwriter is requesting from them. I feel as though they are trying to force me into staying with them and i do not want to. XXXX XXXX XXXX from XXXX XXXX XXXX XXXX is very rude and never returns any calls. She told me it was out of her hands but it is SLS who they acquire paper work from and forward over to appropriate parties but it seems she has not a care. I am requesting help immediately to resolve this problem, as it has been going on for 2 years now. Any assistance would be gratefully appreciated.
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| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Honestly, CFPB, I am thankful you exist to turn to when not receiving reply from the servicer, SLS. ( Specialized Loan Servicing ) Included herewith you will find my TIMELINE of calls made to SLS one XXXX XXXX without reply or ability to speak with MS XXXX albeit she was on the line with the representative with whom I was speaking.
Then calls to SLS Included please find my emails with enclosures of photos of the soaking wet damaged XXXX parcel from SLS XXXX XXXX with NO REPLIES.
NONE.
Even the email with sujbect line marked URGENT URGENT URGENT had been ignored, it appears.
# 1 ) What was in the SLS XXXX envelope?
# 2 ) What is the result of the SLS ordered agent XXXX?
# 3 ) Why is no one calling back or emailing or REPLACING THE XXXX that was damaged ( again, photos enclosed ) # 4 ) What is happening with the NEW SHORT SALE resubmitted, as requested by SLS with ALL documents provided as requested?
# 5 ) We need answers so as NOT TO HAVE the SHORT SALE EXPIRE AGAIN as it has in the past.
PLEASE know this is unbelievable as SLS has a staff with departments and people to handle their emails, calls and requests.
This is my FULL TIME JOB just trying to get through to SLS or get answers to my questions cited above.
I'm certain you are tired of hearing from me and I am not delighted to have to bother you again, but, again, I am thankful there is somewher to turn.
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| 02/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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A previous complaint was lodged against Specialized Loan Servicing, and now another problem has come up.
About 2 weeks ago I received a letter from the servicing company stating they were increasing my escrow payments by more that {$200.00} a month, and their own figures on the document did not show a need to increase the escrow payments Since I am required by my home insurer to pay the annual insurance in XXXX myself and that they will not accept the servicing company 's payment.
I phoned and spoke to a customer service person with the servicing company and they said I could not speak to the escrow department and they would send them a message that I have to pay the home insurance myself in XXXX, and to figure that into new monthly escrow payments ; last week I received a letter from them stating I could not eliminate my escrow account, which I did not ask to do!
I called and spoke to another customer service person and was told that is their final answer, and that even if the home insurer requires me to personally pay the annual policy, that they would require me to make the increased payments into my escrow account, adding more than and excess of {$2400.00} in my escrow balance that they would just leave in my account and not refund to me for the foreseeable future, which is against the law.
Please help me!
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MT XXXX XXXX
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| 05/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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I was on a forbearance plan due to Hurricane Irma from XX/XX/XXXX to XX/XX/XXXX, I had {$30000.00} worth of damage to my home. I was placed on the plan by XXXX and was told that they would not report me to the credit bureaus. XXXX sold my account to Specialized Loan Services XX/XX/XXXX, at the end of my forbearance plan, XX/XX/XXXX, SLS reported me 6 mths delinquent. SLS put me on a 3 month payment plan, loan modification for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I recently ran my credit and they have reported that I have been delinquent for those 3 months even though they set up automatic payments to remove them directly from my bank accounts, which the payments were removed before the XXXX of each of those months per my bank statements. When I contacted SLS to ask if they received those payments during XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX they stated yes, but those were applied to the previous months that I was on the forbearance plan. I asked how that is possible when they told me those 6 mths I was on the plan were put on to the end of my account, they could not answer me and told me that is just how it works. I closed on this house on XX/XX/XXXX, which SLS said that they are aware of, but am unable to get approved by any other lender due to how SLS is reporting my information to the Credit Bureaus. Any assistance that you can provide would be greatly appreciated.
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| 06/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
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Our fixed-rate mortgage was transferred to SLS and we have had many problems since then. Specifically : 1 ) everything they send seems intentionally confusing. We have worked with many other mortgage companies over the years and SLS is the only one who sends things that we ca n't figure out.
2 ) we have full insurance yet they tried telling us that our insurance was " insufficient '' and that they were going to purchase their own supplemental insurance ( even though they had just paid our insurance from the escrow account ). They continued to send us this claim two more times after we sent proof that our insurance was in fact sufficient.
3 ) Now they are claiming that we have an escrow " shortage amount '' of a - {$1000.00}. What is a negative shortage? Is this double negative actually a surplus amount in our shortage?
4 ) They are adding a monthly " shortage payment '' amount of {$85.00} to our monthly payment for the next 12 months.
This is the shadiest mortgage servicing firm we have ever worked with. We wish there were a way to switch mortgage servicing firms without refinancing because we have a great fixed mortgage rate. I would also like to see firms like SLS closely monitored by the CFPB because I 'm sure that there are many mortgage holders who are not paying as close attention and are getting XXXX.
Any assistance from the CFPB is greatly appreciated!
XXXX
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| 11/02/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
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I make a double payment to my HELOC loan each month ; one to cover the payment due plus extra for principal and one that is just put towards principal.
On XXXX XXXX, I was notified by my bank that my payment had been refunded to my bank for the reason that my account was closed. I immediately called XXXX XXXX, the holder of the loan to inquire the reasoning behind this. They informed me that their loans were now being serviced by XXXX XXXX XXXX XXXX XXXX.
I then called SLS, Inc. and retrieved all of my account information, set it up in auto-pay with my bank bill pay service and thought everything was taken care of.
In XXXX, I was informed by SLS that outstanding payments were due from XXXX ( of which I have documentation that they were credited to our XXXX account ). In addition, they were not receiving payments from my bank. Although my bank had been sending them, and monies had been taken out of them.
Sometime in XXXX as well, I was notified by my bank that SLS had refunded monies sent to them because they did n't know who I was or what account to be crediting the payments to.
SLS has accepted several payments and I believe credited those payments to our loan, however, last week I received a notice of default.
After many calls to them, this issue remains unresolved. I am incredibly frustrated with them and fear that their incompetence will impact my credit.
|
| 03/21/2022 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I previously had a loan with XXXX XXXX for the mortgage of my home. Due to XXXX XXXX, XXXX XXXX and XXXX, I fell behind. The home was foreclosed on and the loan was sold to Specialized Loan Servicing LLC. I am currently living in a XXXX XXXX and do not have direct contact information. The loan has been foreclosed but I have not been served with an eviction notice. I am in XXXX. I can not apply for assistance because I do not know where I stand with the house. Also since I have not been formally evicted, I am about to lose my placement in the XXXX. Both I and my counselor at the XXXX have attempted to contact the debt agency to clarify the status. On the first call, I was told that there were XXXX options. Fax and email information was provided. Both of us were told we would receive information on how to proceed. No information was received. We have been through the phone brush off on three occasions. No information is received. The last call, we were assured that we would receive this information within the week. In addition, I have attempted to contact the company via their website. I can not email them without an account. I can not create an account without a loan number. I have no paperwork from the company with any information or loan number etc. This has been going on for over a month. I am willing to work with them or to move on if I could simply get a response.
|
| 08/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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SLS LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX We have YET ANOTHER PROBLEM WITH SLS -- -- -- -- THIS IS OUR FOURTH ( 4TH ) CFPB COMPLAINT AGAINST SLS IN ALMOST AS MANY MONTHS -- -- -- This is NOT a duplicate complaint.
We have had to re-email the SAME DOCUMENTS MULTIPLE TIMES -- -- SLS claims they only receive one attachment when there are multiple attachments. This is clearly another attempt to defraud their investors and their own clients.
-- -- -- -- -- -- -- The INCOMPETENCY of this company is RIDICULOUS. ********************* They were just nailed for committing loan fraud and violations of their servicing agreements See attached Consent Order -- -- -- -- - Apparently they are going to continue to commit fraud regardless of how much they are fined. SLS HAS ALREADY BEEN FINED FOR THESE SAME ISSUES, YET THEY KEEP VIOLATING FEDERAL AND STATE LAW. THEY OBVIOUSLY THINK THEY ARE ABOVE LEGAL RAMIFICATIONS FOR THEIR ACTIONS. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS?
-- -- I have attached the documents here to this complaint as that seems to be the only way to get SLS to accept and process the documents they need for the short sale. Also attached is our authorization, as it seems to be the new excuse SLS uses in order to not address complaints made against them. -- -- -- - I expect this file to be moved forward appropriately and immediately.
|
| 12/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My mortgage servicer was recently changed to XXXX ( specialized loan servicing llc ) mortgage servicing. They acquired my mortgage from XXXX XXXX in XXXX. I have a conventional loan with a loan to value ratio of more than XXXX percent. This means that I do not need an escrow account at all and I signed the closing documents showing this.
Back in XXXX of XXXX I purchased a flood insurance policy as requested by XXXX XXXX and gave them the proof of food insurance. I purchased a policy starting in XXXX and ending in XXXX. Specialized loan service was faxed a copy and verified they do have it on file. They still increased my fixed mortgage payment, ( which was XXXX XXXX & increased it to XXXX. They created a escrow account and are now charging me as if I dont have flood insurance. Ive attempted over 4 times to speak with them over the phone but they hang up on me or leave on hold for several hours. I feel this is illegal especially since I have proof of my paid off flood insurance policy and paperwork showing I would not have an escrow account when created the loan. I am requesting a full internal review of this company who seem to prey their customers.
XXXX refuses to work with me or help me with this issue. They can not force escrow upon me for a service I already have! I already have flood insurance active since XXXX XXXX! This is before they were servicing my loan!!
|
| 07/06/2016 |
Yes |
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- Loan modification,collection,foreclosure
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|
Web |
Servicemember |
|
I am a XXXX Veteran whose down on his luck, I am unemployed, I 'm in the arrears 10 months, and I am extremely frustrated with SLS my mortgage company. I applied for assistance back in XXXX XXXX when the loan was with XXXX, I checked the box, to keep my house, SLS picked the loan up in XXXX XXXX, and I still have not had a reply on my plethora of applications for assistance. I 've done everything they 've asked me to do in some cases twice ; I 'm at my wits end. My relationship manager has changed 3 times, XXXX is the latest, and sadly every time I call I get several prompts, only to hear a recording saying XXXX is not here today. I have left my phone # several times for a call back, the outgoing message indicates I will receive a call back within 24 hours and it never happens. I 'm having trouble sleeping at night, not knowing what is going on their end. I filed for assistances over 7 months ago, and after sending me endless letters asking for this form and that form, which I send everytime, but still no reply on what assistance program I qualify for. This is extremely upsetting to me, I want to stay in my home I 've lived in for over 17 years, I have gone XXXX, so that I can find a job, sadly I lost my job back in XXXX to no fault of my own, and I have cooperated fully, I 'm looking for a job. I 'm doing everything in my power to keep my house and get back on my feet.
|
| 07/30/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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SLS is in violation of debt collections practices act, acting with malicious intent and in violation of CA HBOR.
At issue is the new policy at SLS which affects short sales. This is a policy that no other lender has as it's in violation of debt collections practices act. This specific policy is specifically for 2nd liens owned by SLS which requires the removal of fees which have been approved by senior lien holder on a short sale.
These fees do not in anyway impact the amount SLS is receiving on their short sale and the senior lien holder is the lender that dictates which fees will be allowed since they are the one who is entitled the most proceeds of the sale. When SLS demands fees to be removed, in the case loss mitigation fee of XXXX which was approved by 1st lien holder, they are pushing that fee onto seller which is illegal on short sale and in violation of CA HBOR. SLS can not in anyway demand the removal of fees which are approved by 1st lien holder. This egregious and malicious illegal tactics must immediately cease and desist. SLS must adopt the policy they had before and every single lender has and focus on what they want to net from the short sale and not remove fees approved by 1st lien holder. Trying to remove fees in negotiation that are approved and being paid for by 1st lien holder is in fact acting in bad faith and is something SLS can be sued for.
|
| 04/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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After several months of them receiving my payment on the XXXX, but not posting until the XXXX, if they post at all, I set up auto-pay through their website. Not trusting them, I took a screenshot of the confirmation and the email I received saying they had received my request. Sure enough, the confirmation email disappeared from the sls message center and the auto pay request was gone as well. I emailed them and they responded. In the response email they provided a link to the message, which went to a " page not found ''. I signed into my sls account and for a brief moment a new message appeared that said my auto-pay was set up and ready to go on XXXX. Of course, that message disappeared as well, but I took a screenshot.
Twice in the past few months, they said they did not receive my payment which is an autopay from my XXXX XXXX XXXX account. I have spent hours on the phone trying to straighten things out. I tried, in the past, to set up autopay through their website, but that part of their website was out of order. When it was finally operative again, I set up autopay only to encounter what I described above. It is exhausting having to babysit this mortgage payment. I have read reviews from : XXXX XXXX XXXXXXXX and it appears many are experiencing the same problems. How is this legal and how are they able to continue to manage their billing process in this manner?
|
| 10/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Back in XX/XX/XXXX I was late on my mortgage payments which is a Making Home Affordable Modified loan as of XX/XX/XXXX. The investor is XXXX XXXX. I received a Notice of Default in XX/XX/XXXX. I was given 90 days to reinstate my loan before a sale date to be assigned. I was able to reinstate my loan on XX/XX/XXXX.
I contacted the trustee who filed the notice of default XXXX XXXX XXXX the Foreclosure Manager several times during the month of XX/XX/XXXX to make arrangement for the total payment to reinstate my loan. On XX/XX/XXXX Ms. XXXX calculated the attorney fees and foreclosure fees and told me because of XXXX XXXX guidelines there will be no other charges after I pay the total amount to reinstate my loan. On XX/XX/XXXX I paid {$20000.00} which included {$670.00} foreclosure and filing fee to reinstate my loan. On XX/XX/XXXX There was a notice of rescission filed in XXXX XXXX County recorder office.
SLS has charged me additional below fees with no explanation XX/XX/XXXX {$29.00} Fee Billed XX/XX/XXXX {$440.00} Fee Billed XX/XX/XXXX {$24.00} Fee Billed XX/XX/XXXX {$17.00} Fee Billed XX/XX/XXXX {$93.00} Fee Billed XX/XX/XXXX {$440.00} Fee Billed I have asked SLS for explanation of these charges and they say is part of foreclosure charges which i paid when I reinstated my loan in XX/XX/XXXX. They are not reversing this charges or show me any proof for these charges.
|
| 05/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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XX/XX/XXXX I received an Escrow Analysis from SLS, Mortgage. It showed I had a deficit of {$250.00}. I questioned the deficit because I have always applied overpayment of my monthly mortgage payments to escrow account. I contacted SLS, Mortgage on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and most recently XXXX. Each time no one could explain the deficit. Also, I questioned why my mortgage payments were not consistently the same amount during the year XXXX when I have a static interest rate and loan. Again, no one could answer the question. I requested a Supervisor call back from Escrow. Rec 'd call from Supervisor who could not explain, but says they are in the process of having a department specifically to handle Escrow escalations. I never heard back from SLS. I then emailed them by the email address on their website for contact. I received an email reply, simply saying " my request had been previously addressed ''. To avoid any increase in my Mortgage and non response from SLS, I paid the deficit to avoid an increase in my mortgage payment. I contacted SLS on XXXX to verify payments to Escrow was received and what my house payments would be. Again, they could not confirm and said they would have a Supervisor to call me. This company can not provide me with any accurate information, so I am forced to pay the a mortgage payment that can not be substantiated with evidence.
|
| 03/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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|
The reason I am filing this complaint is due to the fact that I believe that I am not being given proper consideration to avoid foreclosure on my home. I initially attempted to seek all retention programs in effort to keep my home but was advised by SLS that my account is not approved for consideration and could not supply any financial information to be reviewed for an option to keep my home such as a modification. However, I was told that they would allow me to sell my property through a short sale program. I followed their instructions and listed my property for sale. As of XX/XX/ I received over 6 offers on my property however ; SLS refuses to allow us to the opportunity to submit them although they specifically told me that they would consider all offers provided I list my property for sale. This is devastating to me because I already felt I was forced to sell my home due to the fact that they would not review any documentation for consideration of a retention program especially given that I wanted to keep my home and can afford it. My hardship has been fully resolved. So, to get to a point acquiring several offers to be only told they would not be considered is a huge blow.
As it stands, we have a full priced offer at {$680000.00} and I am requesting that SLS allow my respective listing agent to submit the offer to the short sale department for consideration.
|
| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS This is actually the continuation of the same problem that I have complained about twice and which have been responded to by the company, SLS.
Unfortunately they made false statements about not charging fees and their accounting system is a mess.
I am one month behind in my payments, yet theyve managed to somehow determine that I owe over {$5000.00} ( my mortgage payment is roughly XXXX ). They have sent me a notice of default and notice of intent to foreclose based on completely incorrect numbers. I have bank statements just as I did the first two times which contradict their figures. Furthermore, the principal balance due has actually increased because of the way they manipulate the money.
I tried to make sense of it using their website but there is no coherent statement available, and the transaction history makes absolutely no sense ; it is filled with minuses and pluses that cancel each other out, transaction amounts that I had nothing to do with since I pay consistently through my bank, and notations like XXXX XXXX - a system that is intentionally confusing, so much so that their employees dont even know how to interpret it.
Ive attached a section of just 20 transactions - all taking place on the same date, as an example.
I am in contract to sell and need to have this resolved immediately, and again I very strongly suggest this company be investigated.
|
| 07/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is a third complaint about loan servicin company SLS I have had mortages 50 years never had one problem THIS IS THE FIRST time .SLS is not like any normal lending bank or institution .There has been so many misrepresentations i will have to keep separate in several complaints to not get lost in them.Here is only one example. Statement for XX/XX/XXXX has nothing about paid tax. {$53.00} paid by owner receipt from XXXX TAX office with proof no tax due .A small penalty amount left after payment.Because in XXXX of XXXX i have a BIG PROBLEM WITH THIS COMPANY interefering with my payments of tax to the tax officeXXXX tax collector gave me this paper showing SLS paid this same amount knowing i had paid it.Tax office was refunding it back to them, Tax office also had other MISAPPROPRIATED PAYMENTS that had to be refunded to SLS and me because they interferred with my payments of taxes on my property with no prior notice.I have statements i will show in the next complaint.This small amount i paid has been in the XXXX TAX OFFICE FILE when i complained to the XXXX TAX OFFICE AND CFPB XX/XX/XXXX XXXX XXXX sent me this receipt of SLS paying what i had paid prior, SLS sent me a statement showing it after i complained to CFPB .The real statement sent to me by SLS AT THE TIME does not show the misappopriated amont of {$53.00} TACTICS I HAVE NO CLUE WHY this has been done.
|
| 09/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
We were in negotiations with XXXX XXXX in XX/XX/2020 and advised the current mortgage holder Specialized Loan Services about a possible delay in closing past the end date of the mortgage which will end in XXXX 2020. They advised to continue sending payments as usual until closing on the new loan. This was from multiple service desks employees. We documented everything. Loan Services in XXXX returned our payment and placed a delinquency on our credit score which ended our ability to refinance with XXXX XXXX or any other bank.
We have spoken to many contacts with Loan Services but have had no resolution as of yet. We asked for a XXXX to extend the loan, they said they can not due since the mortgage end date has passed. Loan Services also can not refinance in Massachusetts since they have no license to so in our state.
XXXX will refinance if our credit score is corrected. We obviously have never been late on this mortgage and are asking for a removal of the delinquency from our Credit on all three agency 's so we can refinance our home. We received a denial letter just today with only one note : Behind or delinquent history. Losing our home will be devastating and would place an Adult with XXXX XXXX and a XXXX service member out of their home during COVID along with XXXX other adults.
This is the second time we filed a complaint about Specialized Loan Services.
|
| 07/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing incorrectly reported my XX/XX/XXXX taxes and this has resulted in myXX/XX/XXXX mortgage payment doubling. They did not include XXXX XXXX and Water taxes in my escrow for XX/XX/XXXX resulting in an escrow shortage that they say is {$14000.00} ( inaccurate and inflated ).
My escrow analysis for XX/XX/XXXX showed taxes totaling only XXXX. ( COUNTY TAX {$1100.00}, WATER TAX {$840.00} ).
My escrow analysis for XX/XX/XXXX shows my taxes totaling {$11000.00}. ( COUNTY TAX {$6800.00}, WATER TAX {$4100.00} ) This year XXXX, on XX/XX/XXXX, my escrow analysis showed that 1. I had an escrow shortage of {$14000.00}.
( This is incorrect, my county appraisal shows that my taxes for XXXX were estimated at {$11000.00}. Since I already paid {$2000.00}, that means roughly {$9900.00} was supposed to be past due, but they have charged me for the full escrow amount which includes insurance and PMI that were already paid for.
2. My new mortgage payment has increased from {$2200.00} to {$4200.00}.
This amount was auto drafted from my account on XX/XX/XXXX and XX/XX/XXXX. ( note* I only received the escrow notice on XX/XX/XXXX ) a ) I did not get 60 days to respond to this change.
b ) This amount is based on a shortage caused by SLS c ) The shortage amount is inaccurate and inflated d ) XXXX spread out the XXXX amount over 12 months without my agreement
|
| 09/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Specialized Loan Servicing ) On XXXX XX/XX/2022, the XXXX XXXX XXXX XXXX XXXX XXXX has filed a {$100.00} lawsuit against me in order to foreclose my house. I have lived in the house for the last 18 years and since then the equity has tripled. In the last XXXX years, I have sent my mortgage payments on a regular basis and yet, Specialized Specialized Loan Servicing was sending notifications and harassment threatened letters to foreclose my house.
In XXXX, they have returned the mortgage payment check and stated that I'm behind by {$8000.00} without being specific as far as the months they did not receive payments for. When I requested a payment history, they sent me a 60 page worth of payments history. I could have gone to my bank and showcased that they were receiving the payments and cashed them all.
Since they stopped taking payments from in XX/XX/2022, so in XXXX I paid them {$5.00} over the phone to cover from XXXX to XXXX. To my knowledge, the fund was not applied into my account. In XXXX, they sent another threatened letter stated if they do not receive {$12000.00} in XXXX days, they will proceed to foreclosure. I did not even know where that amount came from. I had to settle with them to avoid foreclosure. I spent a total of {$18000.00} and yet most of the fund was not applied into my account. THIS IS STUNNING!
|
| 07/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I fell behind on my loan back in XXXX of XXXX due to my divorce. My income was reduced by 50 % which caused me to default on the loan. I made several attempts to reinstate the loan but could not afford to do so. I applied for a loan modification but did not qualify due to my lack of income at the time. I got so far behind and in fear of foreclosure that I had to relocate in order to find a new better paying job, which still did not afford me enough money to bring the loan current. I have now been in the process of applying for a short sale for the past 6 months and have brought several offers to the table but SLS is not taking into account the repairs that the home needs which is why I have not received any offers that will pay off the balance of the loan in full. The appraised value of the home came in at {$120000.00} on XX/XX/XXXX and I have submitted various offers above the appraised value for the short sale and SLS outright refuses to accept any of the offers and will not provide the minimum amount that they are willing to accept in the short sale, basically refusing to work with me on any resolution that I attempt. Please help me get this resolved, I am trying to rectify the default but the lender refuses to work with me and I do not want to suffer the consequences of a foreclosure on my credit when I have been trying to resolve this for close to two years.
|
| 07/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been divorced from my ex-wife for over 6 years. Home was in foreclosure at the time and I had ex-wife sign quit claim deed so I could pursue saving the home. XXXX XXXX did a HAMP modification, reducing interest rate and extending terms. I had to payoff a defaulted second mortgage in order to qualify, XXXX agreed to accept 1/2 to defaulted judgement amount. After a year of on time payments, I applied with XXXX XXXX to assume the mortgage from my ex-wife. After several attempts, I was finally told about there being a problem with the paid off defaulted 2nd mortgage and that the seasoning requirements for the forgiven debt was 4 years. I filed complaints with XXXX XXXX 's Executive Resolution department and before I received a reply from them, I received a Notice that my mortgage was transferring ownership to XXXX XXXX XXXX XXXX XXXX XXXX XXXX and would be serviced by Specialized Loan Servicing ( Part of the XXXX XXXX ). I have spoke to S.L.S. many times looking for a solution and was told I could do a simple assumption by two different representatives and submitted Request to have ex-wife removed, included Quit Claim Deed and Divorce Decree. They have now told me that their company does not do assumptions. My ex-wife has filed contempt of court charges because I can't get her name off the loan and I am facing 120 days in jail if I can't get her name removed.
|
| 04/14/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
In XX/XX/XXXX, SLS ( Specialized Loan Servicing LLC ) became my mortgage loan servicing company. They sent out an information letter concerning the PMI ( Private Mortgage Insurance ) that was required by my loan. The document contained the steps necessary to have PMI deleted from my loan. I was in compliance with all the necessary steps that the SLS/Mortgage Company has requested and on XX/XX/XXXX I sent a written request to have my PMI deleted. To date, I have yet to receive any written answers to this request. On XX/XX/XXXX I called SLS and had a phone conversation with several representatives of SLS, including a Executive Service Representative, who indicated that my request had been denied. I requested a written response that stated this denial decision and why but have yet to receive an answer. During that phone conversation, I also requested a copy of the Mortgage companies PMI deletion requirements. I followed up this verbal request with a written request on XX/XX/XXXX To date I have not received any of the above requested information. On XX/XX/XXXX, I again sent a letter requesting PMI deletion and included a copy of the appraisal I had done for this property, which clearly shows my LTV ( loan to value ) under 70 %. The only written correspondence I have from SLS is a form letter telling me that my request in under review. The letter was dated XX/XX/XXXX.
|
| 07/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Back in 2019 my mortgage was sold from XXXX XXXX to Specialized Loan Servicing My house was already in foreclosure due to unemployment and my husband not recieving XXXX for well over a year. Mind you XXXX XXXX always worked with me. This was our home that foreclosed on in XX/XX/2019. Sold without my knowledge even though I was sending them documentation proving unemployment and husband not working for over a yr. Trying to hold onto my home of XXXX yrs. So mail was late -- I requested short sale, no answer. Foreclosed improperly -- this is a third party predatory lender. So now we are tyring to get approval for new mortgage however old info on my credit report and my husbands. Showing {$6000.00} due from a mortgage that was in foreclosure so I was trying to send a few payments in but because mortgage was already in foreclosure from the yr prior. Oh after we had help from Illinois XXXX hit fund which picked up late or no payments due to PROOF OF NO INCOME. SLS was useless not good customer service, never answered or helped. In fact I had to send in document XXXX times but by then my home was sold and I received notice of it oh about 3 weeks after the sale date. HORRIBLE. We now are sitting in a small apt in the worst part of town. We are seniors. I have lost so much. Its so bad. Thanks SLS for all of your help. They love to put old ppl out on streets. we were XXXX
|
| 03/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
To whom it Concerns, I currently have a mortgage that is held by XXXX XXXX. This loan was made in XXXX, XXXX. My original loan Servicer, XXXX XXXX, handled my loan and encouraged weekly and bi weekly payments. I made 3-4 payments per month, also making {$100.00} extra per month since I purchased my home. My Loan Servicing company changed in XXXX XXXX to Specialized Loan Servicing ( SLS ). I continued to make my partial payments for 3 months. Unfortunately, they have told me that their system is unable to properly process these partial payments. As a result, they applied my payments to principal ONLY and disregarded it as payment towards my monthly payments, and now my loan has now been reported to the Crediting Bureaus as Delinquent. Upon the request of SLS, I quit making partial payments with no resolve for prior payments, and after NUMEROUS phone calls, Certified Letters, and Faxes, they have not fixed anything per my requests. I have provided them with ALL payment information of 100 % monthly PAID balances. They have not fixed anything, nor care to. I do not know what else to do. I am 100 % on time, every time with my mortgage, and because of their SYSTEM ERROR at SLS, they are now reporting Delinquencies to the Crediting Bureaus. Please provide me with some assistance or information on what to do, or who to call. Thank you for your time and have a great day!
|
| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
During Covid, I was in a forbearance with XXXX XXXX, in XXXX of XXXX, they notified me that my loan would be serviced by SLS. At that time, I could no longer get a hold of anyone SLS and neither was able to get into my account on XXXX XXXX.
After many calls and paperwork with SLS, I went into a 90 Day Loan Modification trial period.
As of XX/XX/XXXX, my trial period was over.
I received a notice of my final statement for my XXXX, XXXX, XXXX payment on XX/XX/XXXX. That day my credit report app and bank alerted me of a drop in my credit rating dropped over XXXX points. I noticed the " reason '' and it showed SLS had reported my mortgage was over 120 days late. Missed payments is what the credit report shows.
I now have a letter from SLS congratulating me of my Modification Agreement and to please sign and return.
Because I am now outside of my XXXX trial period, I am trying to refinance my loan to get a better rate. I can not get a better rate because they reported my loan to be over 120 days late.
I have called SLS and informed them of the credit issue and they said that once I send back the paperwork, then they would address the fixing the credit report.
I understand the forbearance and modification would never hit my credit report.
I really need help getting this fixed as rates continue to go up, I can't get out of this loan with SLS to move on.
|
| 07/20/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I submitted a dispute on XXXX/XXXX/XXXX and I have n't seen any movement Case number : XXXX Submitted XXXX/XXXX/XXXX Company responded XXXX/XXXX/XXXX Customer XXXX XXXX via Web XXXX/XXXX/XXXX XXXX The statement SLS made that " On XXXX XXXX, XXXX a phone call was placed and a message left for you by SLS, advising you that you needed to pay the difference of the payments from KYHC and the funds due, or the funds would be returned to the state '' is false. You and I both know the Fair Debt Collection Practices Act which prohibits any detailed information as such to be left on an answering machine. It was n't until my daughter called XX/XX/XXXX was when these funds were located, I than called that day or the day after to make the necessary payment and was denied. Where are these funds? As mentioned before Keep Your Home California has no trace of these funds. Please review all mine and my daughters recorded conversations with SLS and you will find that your company was trying to locate these funds for months. XX/XX/XXXX. I sent a written letter questioning my balance and asking where the remainder of the funds are. Your investigation in this matter is lackluster and does n't address either issue of the payment of the for XX/XX/XXXX or the missing funds and gives no direction, and did not include any steps your company has taken to find these funds or any solutions.
|
| 08/01/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
My loan has been interest only plus desired principal for years and suddenly the required payment ballooned up years after the original XXXX had passed without a letter or any kind of warning other than the billing statement from about {$1200.00} to $ XXXX. They refuse to provide an amortization statement of any kind for the remaining $ XXXX balance.
Last month we paid {$4200.00} via check on XX/XX/22. They debited the same amount a second time on XX/XX/22 and credited that to the principal. For several previous months, we paid in advance via check and were not debited, so we did not expect to be out over {$4000.00} twice in one week.
I contacted them for a refund of the second payment on XX/XX/22. They assured me the payment was issued XX/XX/22 although various agents aren't quite sure if it was mailed that day, the next day ( Saturday ), or Monday.
I have called multiple times about it not being received yet and was told if I didn't have it by XX/XX/22 they would re-issue the check. Called XXXX and, surprise, they now say it can't be reissued until XX/XX/22. They also will not do it electronically, via XXXX, via XXXX, or even USPS XXXX It can only be sent regular mail. They will not check to see if the original check was stolen from the mail and cashed. I get a new runaround every time I call. If you try to get a supervisor, no one is ever available.
|
| 06/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I want my granddaughter to assume the loan as she pays the mortgage and stays there.
XXXX letter was signed and emailed to XXXX as requested. The prior rep had advised me to send in a letter to this address stating why the assumption was wanted with details.
XXXX I email the XXXX stating that I havent heard anything what do we need to do to get the assumption process rolling I never get a response Mid XXXX I call because I still haven't heard or received any contact and told that it takes up to 30 days for their team to review it as they have to take it to investors to get the approval.
XXXX XXXX I speak with a representative who states that the email was received, but it should have been mailed in, but it looked like it was already being processed. She stated that in the future this type of letter should have been sent via snail mail to SLSXXXX, CO XXXX and recommends XXXX Physical Letter signed and snail mailed out XXXX I called customer service to which they stated they had not received my letter, but recommend me sending it in, possible with tracking verification, and that they would open a ticket to search for the letter.
XXXX XXXX The letter showing intent for myself to assume the loan resent. Attached was a letter stating all the interactions we have had. This was sent with tracking verification. This reached the destination XXXX and picked up XXXX
|
| 04/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I was working with my prior servicer XXXX XXXX XXXX to remove the PMI on my home. I was told to get an appraisal on the property, by the time I received the appraisal I received notification that my loan had been transferred to a new servicer " SLS ''. I contacted SLS to advise them I just received the appraisal and would like to request the removal of the PMI. I was advised to submit a request with my signature along with a copy of the appraisal. After submitting the documents, I received a letter stating they would not be able to use that appraisal and that I would have to pay for an additional appraisal ( an additional {$400.00} ). Also, the letter stated there was an authorization form attached that I would have to sign and send back for them to begin the process of obtaining a new appraisal. To my surprise there was no authorization form so I called SLS and they said I would receive a new authorization form. Three weeks later I am still waiting. I contacted my prior servicer and was told since my appraisal is not 60 days old SLS should be able to use it. At this point I think this is a stall tactic on the part of SLS. Either use my appraisal or provide me with a form so I can request one from your company. Every time I call SLS I get a different explanation. I 'm so frustrated and feel this is deliberate so that the customer will continue to pay the PMI.
|
| 03/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
This all began when there was a movement from XXXX XXXX XXXX to SLS for our HELOC. During this time, it seems that BoA misplaced the payment I made XX/XX/XXXX, and when the loan moved to SLS on XX/XX/XXXX, there was a huge confusion about the statement amount, as my payment did not register with SLS.
A lot of back and forth, I called SLS and they told me to make half payment to keep my account current. After making that half payment, I was told I was under foreclosure notice. I finally just made the other payment while still investigating the missing payment, and then the fee of {$0.00} was added. I can only pay in {$1.00} increments, so I had to pay {$1.00}.
Then another {$15.00} was added. I inquired what this payment was, and they said it was due to the {$15.00} fee adjustment that is made when " someone comes out to see the property '' when under foreclosure notice.
I then paid this fee.
Later, I did not see this fee disappear, and was later told that this payment was added to the principal, as there is no way to apply the payment to the fee unless specifically noted. There is no way to pay to the fee online, as it automatically adds to the principal.
This seems predatory, as had I not checked, then I would still be " in the red '' perpetually. This company which has millions of dollars, can not fix their website to be able to pay to the fee?
|
| 12/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
This mortgage was owned by XXXX who sold it to Specialized Loan Servicing, XXXX XXXX XXXX XXXX, XXXX XXXX, Colorado XXXX ( XXXX ).
This mortgage was purchased by SLS in XXXX, XXXX. I received a letter from SLS informing me of the purchase, but it stated XXXX would still service the loan, so the XXXX payment was made to XXXX.
When SLS told me the XXXX payment was due, I told them it was made. We found out XXXX had sent this payment to SLS, along with the Escrow and all paperwork. It took SLS almost 30 days to acknowledge they located the payment. ( I had filed a complaint against XXXX over this ).
In early XXXX, I received a letter from SLS saying they believed my homeowners insurance ( XXXX XXXX XXXX XXXX ) had lapsed in XXXX, XXXX, and had not been renewed. SLS stated they would wait for my response, then take out a new policy with THEIR OWN insurance co., at a much higher rate. I sent them the proof of insurance showing AUTOMATIC renewal in XXXX, XXXX until XXXX, XXXX. Next, a few days later, I received a letter and check from SLS saying I had an overage in my ESCROW Account, being {$3200.00}. I checked with the XXXX County, Fla. on our real estate taxes ( supposed to be paid from escrow ), and they were not paid. They should be paid in XXXX, XXXX. SLS could not tell me why the taxes were not paid. I finally asked they void the check and pay the taxes.
|
| 11/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Beginning on XX/XX/XXXX I contacted my mortgage company for assistance during the COVID 19 outbreak. I was told there would be no assistance for me. My original hardship was the passing of my parents and then the pandemic curtailed my income. I was told that the loan had had the maximum of modifications allowed and could not get anymore. I asked for a copy of the modifications they said I received modifications in XXXX, XXXX and XXXX. My father passed in XXXX and my memory recalls a short sale approval but not a modification. I have been asking for copies of the modifications and the " ticket has been open '' since XXXX, XXXX and still can not get a copy. Also, I have been explaining that I need pandemic assistance and not only did my lender tell me no, they have been moving forward with the foreclosure case, docket attached in the document area of this complaint. Also, I have been attempting to get this loan in my name as it is still in my deceased mother 's name but they have told me I need a modification to do so and they are stating I had three but will not send them to me or prove it in anyway. I am asking for proof of all modifications, some assistance with COVID and a stalling of my foreclosure case so that I may not be homeless during a pandemic. The request for assistance was made in XXXX and the docket shows they are still trying to sell the home.
|
| 06/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
My mortgage loan holder is Specialized Mortgage Services of XXXX XXXX. My loan number is XXXX. A bank draft from my personal checking account with XXXX XXXX of XXXX was sent directly to XXXX, sent in time to arrive on or prior to XXXX XXXX, 2016. Due to the fact that I check my bank balances every morning, I noticed that the payment to my mortgage loan account was never credited nor deposited. After several phone calls to SLS, it was mutually determined that I would stop payment on the first draft and issue a second one. A bank draft from my personal checking account reached SLS on XXXX XXXX and was deposited on that date as well. XXXX XXXX was, according to SLS the last day that payment received by SLS would be credited to the account as " payment made on time. '' A stop payment on the first draft was issued on XXXX XXXX, 2016. I was subsequently served with a letter by SLS stating that my payment was refused due to a stop payment. On XXXX XXXX 2016 I received another letter dated XXXX XXXX 2016 from SLS stating that my mortgage loan was delinquent by more than 30 days, and they had not received my XXXX payment. A cursory review of my checking account shows both the XXXX and XXXX payment deposited by SLS. I have never been late with am mortgage loan payment in the 23 years I have been a home owner. How can I get XXXX to respond and stop their bad behavior?
|
| 04/16/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Re : Specialized Loan Servicing - Loan # XXXX - Home Equity Line Statement The following is the 'second complaint ' in reference to Loan # XXXX serviced by Specialized Loan Servicing ( SLS ) located at XXXX XXXX XXXX , XXXX XXXX, XXXX XXXX, CO XXXX. PH : XXXX.
Attached is a Home Equity Line Statement that I received on XX/XX/2019 from SLS. This is the first time I was informed by SLS of the following fees concerning the payment due date of XX/XX/2019. {$1000.00} for attorney fees and {$190.00} for a finance charge. These fees were never disclosed to me prior to receiving the Home Equity Line Statement from SLS and I don't feel that I should be subjected to those fees.
I was approved for a loan modification ( see also financial summary ) on XX/XX/2019. My first payment in the amount of {$570.00} was debited by automatic check withdrawal ( ACH ) on XX/XX/2019. I thought all was going well until I received the attached Home Equity Line Statement on XX/XX/2019.
This is an unjustifiable and deceptive means of doing business on behalf of SLS. Also attached is an email confirmation from SLS stating the monthly amount of {$570.00} to be debited from my checking account. NOTE : No mention of any other fees on the email confirmation.
I would appreciate it if you would assist me to have SLS remove those never disclosed fees. My next payment is due XX/XX/2019.
|
| 05/15/2015 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
SLS is Falsely Claiming they are representing and that it was contracted by the owner of the mortgage Loan, to service the '' account ''.
SLS Representative XXXX ID # XXXX is claiming XXXX Bank XXXX is still doing Business as of XX/XX/XXXX in their letter. SLS Rep. XXXX also provided an " Endorsed Note '' with XXXX XXXX XXXX as Lender to the CFPB in case # XXXX.
XXXX XXXX XXXX has been Defunct since XX/XX/XXXX
How is this Possible for XXXX Bank XXXX to transfer or conduct any Type of Business after XX/XX/XXXX?
SLS also claims the " account '' was " Charged OFF " by the prior servicer?
XXXX ) Who was or is the servicer they speak of?
XXXX ) Did SLS Purchase This alleged DEBT?
XXXX ) What gave them the Right to post False information onto my Credit Timeline?
XXXX ) Who Did SLS acquire this Account from?
XXXX ) Was this Debt purchased by SLS?
XXXX XXXX Provide accurate Accounting according to XXXX.
XXXX ) Is it a Mortgage Loan or a Line of Credit?
If Neither provide what type of account this is.
XXXX ) If prior SERVICER charged off account why is SLS claiming they did on my credit Timeline?
XXXX ) What is SLS claiming is owed if already charged off?
SLS has Violated The FDCPA, FCRA, GLB, and is Defrauding Consumers and the Government and with their False Claims, Unjust enrichment and Backdating and presenting False information and Documents
|
| 05/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I initiated a mortgage loan on XXXX / XXXX / XXXX and the only insurance requirement indicated was for hazard insurance. Since origination, the loan servicing has been transferred twice. At no time did either of the servicing companies state a requirement for any insurance other than hazard insurance. On XXXX / XXXX / XXXX , Specialized Loan Servicing LLC ( SLS ), th e current loan servicing company sent a letter stating that windstorm insurance was required. I promptly ordered and paid for a windstorm policy, which became effective XXXX / XXXX / XXXX . I was further notified by SLS that I was required to have windstorm insurance for the period XXXX / XXXX / XXXX through XXXX / XXXX / XXXX . I called and spoke with t he SLS Insurance Center p ersonnel, explaining that there was no indication of requirement for windstorm insurance prior to their letter of XXXX / XXXX / XXXX . I inquired why a policy was required retroactively. SLS personnel advised that the mortgage required it. SLS then force-placed a windstorm on the property, for the period XXXX / XXXX / XXXX through XXXX / XXXX / XXXX , and they charged the {$2000.00} premium to my escrow account. I call ed the SLS Insurance Center again and asked that the charge for that premium be removed from my escrow account for the reasons already cited. SLS has refused to remove the premium charge .
|
| 02/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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I have repeatedly received invitations to apply for a modification and when I call to inquire, I am told that I was reviewed and did not qualify- however when I asked what was used to determine my qualification- there is no response. My concern is how could I have been reviewed if I was denied at the same time I was told more proof of income docs were needed, how could I be properly reviewed and denied in a matter of days? I sent in my application on XX/XX/XXXX and was denied a few days later ( as I was being asked for more documentation ). I have received incorrect information from my point of contact XXXX. He seems to take things very personally w me and is very rude and difficult to communicate with.
I am requesting to submit settlement plan, but my representative has not sent me any detail on how to do so. I have received incorrect information from my point of contact XXXX. He seems to take things very personally w me and is very rude and difficult to communicate with. I have also advised SLS that I am experiencing COVID hardship and they were previously advised that I was affected by the CA Wildfire disaster of XXXX & XXXX. Both of which garnered no response from SLS.
Furthermore an offer was submitted in XX/XX/XXXX, w a required down payment in XX/XX/XXXX and a notary- during the height of COVID 19. When we were under STRICT stay at home orders.
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| 02/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Loan Number : XXXX Date : XX/XX/XXXX Loan Provided by : A & XXXX MORTGAGE XXXX ( NMLS # XXXX ) XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Property Address : XXXX XXXX XXXX XXXX XXXX APT XXXX, XXXXXXXX XXXX XXXXXXXX Apartment is for rental purpose.
Last year XXXX, XXXX XXXX sold to another company " Specialized Loan Servicing LLC '' XXXX XXXX changed our new : loan number XXXX without informed us by XXXX, no Cell/phone call, no notice or letter at all, We registered with XXXX XXXX XXXX XXXX our data and address is XXXX XXXX Only XXXX Tenant informed us the XXXX is being service Notice for XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Loan Serving.
Monthly mortgage payment/ {$2300.00},, Since XX/XX/XXXX there is XXXX XXXX XXXX XXXX until now XXXX, total XXXX months plus {$25.00} XXXX total {$19000.00}.
XXXX XXXX, XXXX XXXX XXXX phone numbers : XXXX XXXX, we've called many days ( long distance call XXXX XXXX XXXX ), could not get through!
www.sis.net, we don't get no relpy at all.
Since they canged our loan numbers last year without even informing us, I try offer to send the outanding XXXX XXXX {$19000.00} to resolve XXXX problem They just don't comunicate or answer us.
We registered with XXXX XXXX, our address : XXXX XXXX. Email : XXXX XXXX XXXX, XXXX XXXX Sir, XXXX, please respond to us as soonest as posible
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| 01/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing LLC will not mail a full mortgage statement without verbally being instructed to do so *every* month. This requires a consumer to sit on the phone for 5-10 minutes dealing with an automatic operator system just to then to be able to speak with a representative for another 5-10 minutes to ask for a paper copy of a statement *every* month.
When asked why one can't just receive a paper copy every month, as had been received previously from the same company, their response was " oh, it was a business decision, we don't have the infrastructure anymore to do that '' when they clearly do because they will mail a paper copy of a statement after I have to call them to request it *every* month.
The XXXX section does not specify that a consumer must contact the mortgage servicer every billing cycle to receive a full copy of a mortgage statement, only that a consumer must consent to the method of receipt : in person, verbally, written, or otherwise electronically. No specification exists that a consumer must communicate to the servicer that they wish to receive a full statement repeatedly for every billing cycle if the servicer decides to send a " coupon book ''.
Specialized Loan Servicing LLC won't provide a consumer with a paper copy of the mortgage statement unless the consumer repeatedly calls them to request one *every* month.
|
| 11/30/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am filing this complaint against SPECIALIZED LOAN SERVICING ( SLS ). This loan has not been paid since XX/XX/XXXX. I hold the warranty deed to this property that the 2nd mortgage is on. It was said to be {$37000.00}. and it had ballooned to {$86000.00}. undisclosed until we went to sell property. I called the third party, the name on the loan, to ask for her to authorize myself and my attorney to speak to this. She provided this information and now they call her daily and ask her when this is going to be paid. my attorney has called and written a letter to SLS asking for an offer in compromise and they will not grant that. The statute of limitation is 6 years in Colorado and it has been 9 years. This loan is on a property in a third party name. I purchased the property while in a Foreclosure Training program that induced me to buy this property as a fix and flip. XXXX XXXX XXXX XXXX, XXXX XXXX, was the seller of the warranty deed. Mr. XXXX took this property fraudulently in XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX and others were sued by the Colorado 's Attorney General in XX/XX/XXXX.
The Attorney General 's report is listed as ASSURANCE OF DISCONTINUANCE UNDER C.R.S. 6-1-110 ( 2 ) Ms. XXXX XXXX XXXX, Reg. No.XXXX Senior Assistant Attorney General. Her phone number is XXXX. I will include the letter my attorney sent to Specialized Loan Servicing.
|
| 06/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I paid {$2100.00} ( Cash ) to specialized loan servicing due to the fact it was due on the XXXX of XXXX ( Had the bill for a month ) & i had already rec 'd a transfer of servicing my loan to XXXX, XXXX XXXX XXXX, whose transfer notice had no information about my loan or an amount to pay on the payslip. I didn't want my FICO score to fall so i sent the above mentioned Amount by XXXX XXXX on XX/XX/XXXX ID # XXXX, XXXX AM payment {$2100.00} assuming they would send it over to the new server. ( That wasn't The case ) Evidently, it had not reached them until the afternoon, because they told me they would not accept the payment when it was wired to them. The woman was adamant about them not accepting it. ( So i assumed XXXX XXXX would get it back & inform me ) At lunch i checked the Tracker on XXXX XXXX & it showed accepted/delivered, the confirmation number is XXXX. That afternoon, I spoke to a man named XXXX & he checked my information & confirmed. He said a dept. called the Resolution group had it & didn't know how long it would take to be released. This morning they closed all of my accounts on all 3 credit agencies. They all dropped XXXX points because XXXX wasn't on the reports with my Mortgage Transfer amount. I would like my money back since SLS had no account to appy it to. Timing is kind of funny that they closed it the day after i spoke to them.
|
| 04/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello My mortgage servicing company is Specialized loan servicing company. I have tried to work with them for the last 4 years avoid Foreclosure I submitted over XXXX no modification packages in SLS continue to state that it was incorrect because the system did not recognize my handwriting or did not recognize that that document was the correct document I even work with XXXX XXXX organization organization XXXX XXXX. They continue to give us the runaround to the point there was nothing else to do back in XX/XX/2020 I pay the {$40000.00} to save my house. In the month of XXXX I missed a payment I called to be put on a payment plan for only XXXX months the guy did my paperwork. they draft the money out of my account but continue to send the link for the letters. I called to inquire about the letters and they stated that they saw the payment plan but the system sometime didnt update and therefore I had to do another payment plan which increased my payments additional {$400.00}. Now Im paying XXXX on a XXXX mortgage. I asked for a forbearance and hardship assistance. A representative will state that I will receive a letter, and I never received a letter. During height of Covid-19, I asked and never received assistance and a letter of explanation.SLS company system scanner doesnt recognize sent documents correctly. This process has caused deep XXXX and XXXX
|
| 10/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
in 1998 we put our home in our sons name due to health problem. we knew he took a mortgage on it. we have lived in our home 31 years. when we saw it in the paper it had been foreclosed on we immediately went to our banker, got a loan approved had our insurance lined up. everything was ready all our banker needed was to know how much money to send and who to send it to. that is when the nightmare started. we couldn not get them to send us a pay off amount. Our banker and the closing lawyer was constantly sending emails and calling try to get it. once they sent XXXX it was only good till the next day. our banker told them he had to have 48 hours to finish the paper work and write the check. The next payoff they send was out of date when we received it. While we were trying our best to pay them their money they had the foreclosure sale now they are sueing to evict us from our home. We have plenty of documentation showing how hard we all worked trying to save our home. They would not cooperate with us at all. The closing attorney that was helping us was checking the paper work he could get his hands on said said there was a glitch in the deed. The deed they took the mortgage on has our physical address on it but the land description does not include the land our home is on I do not think they have the right to take our home we have owned for over 30 years
|
| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have a first mortgage with SLS that was originally from XXXX XXXX but sold off. I entered into forbearance during the pandemic. Around the end of the forbearance period, SLS sent me paperwork that my wife and I needed to fill out in order to determine the payback method. I wanted to defer the payments to the back of the loan, but after reviewing my paperwork, SLS determined that I needed to pay back a lump sum. After a challenge to that decision, SLS again informed me that a lump sum payment was required.
So in order to not be late on my mortgage, I paid the lump sum payment. However, after I made the lump sum payment, SLS marked my XX/XX/2020 payment as over 90 days late.
CREDIT SCORES WERE NOT TO BE NEGATIVELY IMPACTED FOR MORTGAGES DUING COVID AS PER THE CARES ACT.
We were not 90 days late on our mortgage payement, we were in forbearance. After multiple emails and phone calls, SLS has still not recognized this or made any adjustments to my credit report, which is now negatively affecting my ability to obtain credit in the future.
They also have a very poor customer service that responds to all messages but never with anything definitive that makes a bad situation even worse. We are both senior citizens and we are grossly being taken advantage of by this company who has no concern for their customers other than to simply collect payments.
|
| 04/20/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
I contacted my lender representative SLS ( Specialized Loan Servicing ) in XX/XX/2021 and explained I was experiencing a loss of income due to Covid-19. I asked to be placed into the Covid related forebearance program. SLS complied with my request and stated I was not required to make monthly mortgage payments for the months XXXX, XXXX, and XX/XX/2021. SLS further stated the missing mortgage payments for those XXXX months would not be considered delinquent or reported to consumer credit agencies as delinquent.
On XX/XX/2021 I received a letter from SLS stating my mortgage was now considered delinquent despite me being in the Covid related mortgage forebearance program. I am concerned SLS is reporting my mortgage as delinquent to my lender despite my approval for mortgage forebearance. I am concerned SLS is reporting this erroneous delinquency to a credit reporting agency in violation of the program. I am concerned if because of future covid related loss of income I need the forebearance program extended beyond XX/XX/2021 SLS will deny my request based on this purported payment delinquency.
Additonally, in a prior CFPB complaint I asked SLS to disclose who my actual lender was. Their official response was that my current lender is XXXX XXXX. However, I have been unable to confirm this through the XXXX XXXX website which denies they are my lender.
|
| 07/24/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Specialized Loan Servicing is refusing to provide me with payment schedule for the Life of the Loan ( thei loa n was originated in mid 2007 by XXXX. The loan has been sold several time and this has been and ongoing problem with this company. When i askes for a payment schedule they indicate by statue they don't have to provide me with this information based on the loan being a HELOC. This has caused a lot of consternation and impacted my health and financial condition. This issues has caused a loan closing in the past to be canceled that would have paid off this loan based on their lack of cooperation. They have also reported delinquencies to the credit buaures even with the loan being current and now paid off. This has impacted my ability to refinance my primary house and i am engaging an attorney. ( from XXXX XXXX ) XXXX XXXX to to suite this company. They will also not provide a accurate payoff or information for the life of the loan Honestly, I don't know what else to do. When I call them they put me on hold and transfer me back and forth. It appears they simply wont answer the phone or they don't have enough employees to service their customer base. I was thinking about reaching out to my State of Michigan Reps or XXXX XXXX my Representative in the US House of Representatives. This issue has cost me money and frankly my health has been impacted
|
| 06/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/XXXX I received a foreclosure notice from the mortgage company. I called them and they stated that I have a foreclosure date on XX/XX/XXXX and I need to pay the full amount due to reinstate my loan. They offered to run my information for a loan modification which would require a 3rd of the amount of the reinstatement amount as a down payment if it is approved. They also advised I would receive a call and email from my Representative to let me know the progress. I did not receive the email, mail or a phone call. I called again and spoke with XXXX on XX/XX/XXXX who then told me that the Foreclosure was cancelled and that she was setting me up for a repayment plan and I would receive the information in an email. I still have not received anything. So I called again today and spoke with 3 different representatives, who told XXXX is out for the next few days, but that a repayment plan is not available. They all confirmed their is no sale date but no other information matches and they will not send me anything in writing. I need to know if my house is on the foreclosure list and I need the sale stopped. I need this loan charged off and the deed to my house. I am willing to settle but I deserve the truth. I have a family and I can not be out on the street because a mortgage is playing games with my life. Mortgage Company Specialized Loan Servicing
|
| 10/17/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
Servicemember |
|
I applied for a loan modification in 2014 with SLS ( Specialized Loan Servicing LLC ) after mortgage loan was transferred from XXXX Mortgage to XXXX XXXX XXXX. I diligently providing all documents requested by them ( SLS ), at least two dozen times by fax, USPS and XXXX, in an effort to have the modification approved. Each time documentation packages were submitted, a call by a SLS representative would state 1 or 2 items ( documents were missing ) I was advised early on in the process that I qualified for the loan modification and the eligibility to qualify for foreclosure prevention was a shoe in, to include an option for the Home Affordable Modification Programs ( HAMP ). The result from SLS home modification and mortgage assistance failed resulting in foreclosure. In the multiple repeated phone calls to SLS they have not had the same individual answer the phone and I keep getting different stories from whatever representative I speak with. This company has been impossible to deal with and is going to cause me to lose the property that I was seeking the modification for due to their inordinate delay and complete inability to respond to this request in a reasonable manner. I have recently, attempted to contact the company requesting an offical letter stating my foreclosure was redeemed and my property was sold. This required by my present employer.
|
| 05/29/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
To Whom It May Concern : Attached is the original QWR letter I sent Specialized Loan Servicing on XX/XX/XXXX, in regard to compliance with HUD XXXX. According to the law XXXX SLS had XXXX days to send a letter of acknowledgement, of which they never sent. In addition, by law they also had 30 days to respond to the QWR letter they received on XX/XX/XXXX.
I even called SLS on XX/XX/XXXX at XXXX to follow up because they never sent an acknowledgment letter or the 30-day response letter to the QWR received on XX/XX/XXXX. Even until this day XX/XX/XXXX I still have not received this legal response letter or phone call to my number listed on the account.
A follow-up complaint will be filed detailing other Complaints filed with multiple Federal and State Government agencies that this letter was sent to along with evidence of illegal retaliation, and the violation of multiple laws including RESPA 12 U.S.C 2601, Regulation X, 12 C.F.R part 1024 and the CFPA.
Again, as I stated before the official legal Address for communication channels is XXXX XXXX XXXX, # XXXX, XXXX XXXXXXXX XXXX XXXXXXXX, and no other address should be used for communication. This applies to XXXX XXXX XXXX XXXX XXXX XXXXSpecialized Loan Servicing .
XXXX Case Number XXXX filed by XXXX XXXX XXXX shall be vacated ( set aside/canceled ) or done away with as this was illegally filed.
|
| 05/27/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
XX/XX/XXXX To Whom It May Concern : Starting XXXX of XXXX, I took advantage of the Covid Relief plan available through XXXX XXXX. During this time my payments were suspended with the understanding that the payments would be shifted to the end of the loan. In XXXX of XXXX, XXXX XXXX sent me a letter that stated I could modify my loan to 40 years instead of 30 years and that would bring my loan up to current. I took advantage of that offer and went to the XXXX and XXXX location of XXXX XXXX in XXXX, VA and signed appropriate documentation. On XX/XX/XXXX I was notified finally that Specialized Loan Servicing was taking over my loan from XXXX XXXX and my payments on my mortgage from XX/XX/XXXX to XX/XX/XXXX were being held while this problem was sorted out. I have reached out and spoken to a Loan Counselor, Mortgage Specialist and Lawyer about how to handle this situation. Finally, I was able to get through to Specialized Loan Servicing by phone on XX/XX/XXXX and the man on the phone reminded me that it was a recorded line and told me to download the Mortgage Modification Form and fill it out and send it back because the XXXX XXXX Modification had not transferred or been processed correctly. I would love to get this sorted out, I want to keep my house and I am able to make payments now as I have exhibited since the end of my forbearance with XXXX XXXX.
|
| 05/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I applied for assistance from XXXX XXXX XXXX, an HAF grant program, in XX/XX/2022 and was made eligible for assistance in XX/XX/2022. In order to receive up to {$40000.00} in assistance, Specialized Loan Servicing ( SLS ) signed a Collaboration Agreement with XXXX XXXX XXXX on XX/XX/2022, and received credentials to send all necessary paperwork in by XX/XX/2022.
I've spoken to SLS several times and received conflicting responses about my application; one person said they hadn't received the request for paperwork from XXXX XXXX XXXX, and one person said they did receive the request from XXXX XXXX XXXX XXXX XXXX XXXXXXXX said they submitted all requirements and requests to SLS, so I don't why SLS has conflicting responses about my application.
If SLS doesnt send the requested paperwork as soon as possible, the total amount past due will increase beyond {$40000.00} on XX/XX/2022, and I will be made ineligible for HAF assistance. Further, because Im in foreclosure, SLS pas a policy that wont let me make partial payments to the total amount owed; if SLS would let me make a partial payment, I can keep the total amount owed under {$40000.00} and XXXX XXXX XXXX can bring the mortgage current. I have provided sufficient documentation to SLS to prove I can make regular monthly payments once SLS allows XXXX XXXX XXXX to pay the total amount owed.
|
| 02/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I entered into a short sale process on my home with XXXX XXXX XXXX in XX/XX/XXXX. I took the time to submit all required financial statements, all documents requested, appraisal was done on the property, and in XX/XX/XXXX before providing a decision on the short sale XXXX XXXX XXXX transferred my loan to SLS. All of the documents were transferred over to SLS for them to begin their review. After providing any additional information, it took months for SLS to finally approve me for a short sale which they did. Now they have to approve the contract that is in for the property which we were told could take up to 30 days. More than 30 days passed and SLS still would not issue a decision and requested another appraisal be done. A BPO agent went to the property on XX/XX/XXXX to do the appraisal requested. I have still not heard anything regarding a decision from SLS and Fear that I am going to lose the buyer due to their continued lack of attention to this case. I feel that SLS is intentionally delaying the short sale and is acting in bad faith. They have had everything they need to issue a decision for quite some time now. I have now been waiting for 7 months for a decision - 5 of those have been with my file is the hands of SLS and in the meantime my credit continues to suffer and my property continues to decline as it is no longer being maintained.
|
| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
During the course of attempting to refinance my home loan with a new lender I was advised that they needed a copy of the mortgage modification agreement so it could be reviewed by their under writers. I told them that this loan had never been modified and they advised me that it was listed as modified with all three credit bureaus. I confirmed this by reviewing my credit. I contacted my current lender on XX/XX/XXXX and advised them of the discrepancy. This loan has never been modified or altered from its original state. I have never been late or sought any type of mortgage relief. I was advised that they had purchased the loan and it was listed as being modified with the previous lender. I was advised that they would research the issue and correct the problem if they confirmed it was not modified. I have contacted my lender no less than 10 times by phone. I have been advised that a supervisor would contact me and they never have. I have been told that they confirmed the loan was never modified but they refuse to send me written confirmation that I can provide to complete a refinance. Each time I call I am told they will escalate the problem and contact me, but no one ever does. In the mean time I have lost my interest rate on my refinance and my home appraisal has expired. This is costing me literally thousands of dollars and no one seem to care.
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We were on mortgage forbearance for 3 months due to Covid. In XXXX we requested 3 additional months of forbearance extension. The bank keeps telling us we are in " review '' and will not give us a final decision. They kept asking for the same documents over and over again. We sent everything, I called them every 3 or 4 days to see if there was a decision, on the phone they always say " you're in review for a decision, don't do anything, wait for a letter from us. '' Now we're getting letters from them saying we are delinquent, this mortgage has been reported to credit bureaus as " seriously delinquent '' and we're getting foreclosure letters. But when I call the bank and tell them, they tell me we are still in review, in good standing, and we will get a letter with the decision, and to ignore the " foreclosure '' letters as that is just something that happened " by mistake. '' It has been several months like this. We don't know what to do. We want to wait and see if our forberance extension is approved. But we're now seriously worried, first the foreclosure letters and now the credit bureaus show our loan as delinquent.
Please help me get an answer from this bank, Specialized Loan Servicing LLC, as we don't know what else to do. Before Covid, we always paid our mortgage early, we paid extra each month, and should not be treated this way by SLS.
|
| 09/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have been trying to work with Specialized Loan Servicing company since XX/XX/XXXX on a load modification application. I sent all the papers they have asked for and every time i called them they would ask for the same papers that were sent over and over again.
I started calling the lady that is handling my application instead of calling the help line and again i faced the same issues of her asking for the same documents.
Last Monday XX/XX/XXXX i called XXXX who said some of the papers were not accepted becasue they were missing little details that i was never told about all the other times i had called. So i lost my cool from being frsutrated and overwhelmed for not getting the help i was asking for and for the process taking for ever before a resoulution is found.
After i sent my papers last Friday XX/XX/XXXX i walled again this Monday XXXX and i left a message for that same person to call me back and she never did. So i called the help line and i was told the papers didnt download yet so i thought maye thats why i was not called back.
So this morning i called again and left a message to be called back and no one called me yet and it has been 4 hours. In the past it would only take 20min for the call back.
I have not paid in 4 months. I am very concerned about loosing my house, time is being waisted and no one seems to care.
I need help!
|
| 01/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been working with the HAF program of Michigan ( MIHAF ) and am conditionally approved for assistance. The condition is that I coordinate the handling of the additional reinstatement balance of my loan that is beyond what the MIHAF program provides.
I have applied for a loan modification with my provider ( Specialized Loan Servicing - Loan # XXXX ) but they are refusing to provide a modification option. Additionally, I was informed SLS would not consider the assistance from the MIHAF program in their loan modification review and based the calculation on the full reinstatement balance instead of the reinstatement balance less the MIHAF assistance.
SLS informed me that they received information from MIHAF on XX/XX/23 stating that MIHAF does not provide funds for loan modification assistance and would only provide funds for reinstatement assistance specifically. As a result, SLS is telling me that I must pay the remaining reinstatement balance in full, or that my only other options are to sell the property or deal with foreclosure.
I spoke with my contact at MIHAF today and they assured me MIHAF does provide funds towards loan modifications.
It seems to me that SLS is unwilling to facilitate the MIHAF assistance, loan modification, and reinstatement due to the fact that the interest rate on my mortgage is below the current market rate.
|
| 06/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
A second mortgage was taken out with XXXX XXXX in XXXX for XXXX.
In XXXX it was sold to Specialized Loan Servicing. I made all required payments. In XXXX I filed XXXX XXXX.
XXXX XXXX XXXX XXXX of the XXXX Bankruptcy XXXX did enter an Order on XX/XX/XXXX stripping the second mortgage XXXX on the property effective with the entry of an Order discharging me in this bankruptcy case. Furthermore, the XXXX entered an XXXX discharging me from the case on XX/XX/XXXX.
After said discharge this company continue to send me monthly bills, when I tried to contact them no one would help or entertain my calls. Recently, I am getting alot of mail and people representing the lender leaving notes on my property regarding an outstanding balance and/or pending foreclosure. Ive called them hundreds of times and can not get past the first contact to resolve this issue.
In accordance with the FCRA Specialized Loan Services has violated my rights. XXXX XXXX XXXX Section XXXX states I have a right to privacy. XXXX XXXX XXXX Sec. XXXX Sec XXXX a consumer reporting agency can not furnish a account without my written consent.
A discharge under XXXX XXXX. XXXX ( a ) was granted, This order means that no one XXXX make any attempt to collect a XXXX debt from me personally. XXXX creditors has asserted a deficiency and sent people to my home to collect on a XXXX debt.
|
| 12/29/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
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My account was transferred from XXXX to SLS Loan Servicing in XXXX XXXX. I was unable to make my XXXX payment with XXXX and called SLS. They took a payment over the phone XXXX as my account was not set up yet. That payment was never applied to my account. I have called numerous times going over the information and was told, yes we see the error and it has been escalated. The month after that my statement still showed a past due amount, called and they said yes your account is flagged to review because of the transfer. They said do n't worry, no late fees or past due will be reported to the agencies. I work at a mortgage bank myself so I know the process all too well. We are in XXXX and the issue is still not resolved and I ca n't get a manager on the phone.
Below are my transactions XXXX payment made via phone XXXX for {$600.00} ( confirmation XXXX ) XXXX payment made XXXX for {$600.00} as my account was finally set up XXXX payment made XXXX for {$600.00} XXXX payment made XXXX for {$600.00} XXXX payment made XXXX for {$620.00} XXXX payment being made today for {$620.00} I am unable to make payments online as it is asking for past due amount ( which I do not owe ). I need to make the payment via bill pay through my bank which is why XXXX payment did not process until XXXX and my payment today will not process until the first few days in XXXX.
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| 02/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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Specialized Loan # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX. This company purchased my mortgage loan recently and I have a perfect payment history. I have called on XX/XX/XXXX and spoke with XXXX who was rude and avoided my direct question whether they were a licensed third party collection agency-she finally admitted " yes '', I asked, why would SLS send a new customer a " collection notice '' and it even referenced that it was an attempt to collect a debt ... she said because they also service delinquent loans. I replied by saying my loan was NOT delinquent, and that I received my XXXX mortgage payment notice had incorrect payment amount and that it did n't reference my separate check # XXXX for an escrow shortage of {$740.00} and XXXX said that my info was wrong, there was NOT an escrow shortage ( even though I have notice from previous lender that there was so I sent the payment and check was cashed but not applied to my shortage ). I was promised a return call by XXXX a supervisor no later than XX/XX/2016. I never got a call and called their customer service number XXXX and was on hold for 16 minutes and hung up. I called back again today and same thing. I expect an immediate reply to my incorrect mortgage payment and an apology for treating a new customer so rudely and poorly. My next payment is due XXXX so urgency is appreciated.
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| 05/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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During training at XXXX XXXX Virginia XX/XX/XXXX I paid {$510.00} which is two payments to update my account, then made a another payment XX/XX/XXXX ( have receipts from payment station and bank statement documenting the transactions ). In XX/XX/XXXX, I received a certified letter from Specialized Loan Servicing about my account being delinquent. I contacted the company via email and phone disputing the disclaimer. I was informed to email copies of my receipts and they would investigate. After several calls and three follow up emails later, it was only to submit another request for an investigation into the receipt of the funds in question. This was the first of the episodes while I ended up paying another {$510.00}. The second episode was getting another letter in the mail today ( XX/XX/XXXX ) dated XX/XX/XXXX informing me that my account was delinquent while I am yet again disputing it because I have a payment receipt and bank statement that indicates otherwise as of XX/XX/XXXX when it was paid. This company does not respond well when it comes to them having to pay back excess funds or investigate missing funds that should have posted the correct account. According to them, there was or is no way that they could have posted the funds to the wrong account ... ... very questionable after my payments have come up missing not once but twice.
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| 11/14/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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these is a follow complain from complain XXXX filed XXXX after XXXX XXXX XXXX transfer the loan to SLS, I 'm still disputing the amount of the debt and try to get the servicer compliance with california code XXXX. I hire XXXX XXXX attorney on XX/XX/XXXX he file bankruptcy because SLS, send me to foreclosure without validating the debt, did not consider me for modification I been ask every trustee for full accounting on these debt, but these people its hire just to sale the property they do n't know a true from. a factual matter.another problem its the county records aloud this fraud to continuing to happen they record fraudulent documents its well know the notary and trustees are creating false document.
the servicer SLS its been sued for my attorney case # XXXX. XXXX its the new trustee before was regional trustee then, XXXX XXXX and now these trustees are in federal investigation ( all ) for fraud and they keep filing notice of default without been compliance with California code 2923.5.I went to public records to file a notice of non compliance with ca 29623.5 they did not record my document.
I m an inversionist I sign a contract for a loan where a lot of people bougth a piece of paper ( bonds ) and treasure department gave them discharge of the note. the Banks and lender are getting rich and they still sending people to foreclosure.
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| 01/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was having difficulty in making the additional payment of taxes and insurance included in my mortgage payment. I called my loan servicer multiple times and indicated my troubles and that I could make the principal and interest portion of my payment in which I did, however the servicer did not apply the payments accordingly which resulted in late payments and resulted in these late payments being reported to the 3 credit bureaus. I was also in the middle of selling my home which I had indicated numerous times as well. I ended up selling my home and paying off the loan in full. My most recent call to the servicer was to request documentation to file a dispute with the 3 credit bureaus and to see if there were any remaining funds that are to be refunded to me. The representative indicated that there is XXXX remaining in my escrow account, he indicated they have to hold the funds for 90 days as that is their policy. I asked the representative to send me their policy in writing, however he said that they don't have it in writing and indicated that the county in which my home that I sold was located is their policy as well ... .which is not true. I want to file a complaint against Specialized Loan Servicing, LLC as to the way they handled my account and would like to know if legally they can hold my funds after a loan has been paid in full.
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| 08/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Over the last 15 years I have held a conventional XXXX XXXX 30 fixed home mortgage. Within the last year XXXX XXXX has begun outsourcing the payment collection process to Specialized Loan Servicing ( SLS ). For well over the last 10 years I have had autopay service through my primary bank. My bank ( XXXX XXXX ) ensures that my monthly payment arrives by no later than the XXXX of each month. For over 10 years XXXX XXXX had been able to process my mortgage payment on time with no issues. Since SLS has taken over payment collection I have had five late fees added to my account. Each time a late payment is posted I would have to call customer service and have them reverse charges once they see that the payments did indeed arrive on the XXXX.
I believe SLS is committing fraud by charge illegal late payments. My mortgage states clearly that I have until the XXXX of each month to make my payment. My bank ( XXXX XXXX ) has been successfully sending auto payments to XXXX XXXX, SLS and many other lenders ( cars, credit cards ) for more than 10 years. Unfortunately, now SLS is charging me late fees because they can not process payments in a timely manor.
I would like CFPB to look into SLS fraud and have SLS immediately stop charging me late fees when my payment is received by the XXXX of each month and credit my account for all current late fees.
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| 07/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
Specialized Loan Servicing LLC took over my mortgage. They sent me a mortgage delinquency notice inXX/XX/XXXX which was followed by a Notice of Default and Notice of Intent to Accelerate in the amount of {$1600.00}. In XX/XX/XXXX I sent them a letter requesting the months that the mortgage payments were not received. I provided them with copies of cancelled checks. I have never missed a payment on this loan. My regular payment is {$590.00}. I send them every month a payment for {$600.00}. XXXX, teller # XXXX, from Customer Care Support, responded to my inquiry on XX/XX/XXXX stating that the account serviced was transferred to them on XX/XX/XXXX. She indicated that the account at the time of the transfer was not current. She did not specify which months the payments were missing. She also sent me a payment history for my account for the years XXXX and XXXX. I paid some money to bring down the delinquency so as to stop the default notice. This has been going on from XXXX till present. My last letter requesting the missing payments was sent to them onXX/XX/XXXX. They responded sending me another payment history of my account which does not reflect a missing payment. My request is for SLS to simply state the months of the alleged missing payments so I can send them copies of my cancelled checks.
Currently my account is past due by {$360.00}.
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| 11/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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During this default period where I had been out of work and hospitalized I fell behind on my payments. I corresponded with the mortgage company informing them of my hardship. Most recently my employer put in an application for me to medically retire. My intention was to begin making payments until this happened but I couldnt because I was waiting for additional income to go through which is a process and I have been making Home repairs. I explained to my mortgage company this sudden decision forcing me out of work. They have since referred me to an attorney who filed a motion with the court for foreclosure and now Im currently in a modification process. Im in an Underwater Loan for my house. Ive asked that they lower the amount owed on this house and they havent. The house next to me just sold for {$20000.00} and my mortgage company has a balance of {$160000.00} which is owed.XXXX XXXX XXXX also has a lawsuit that was filed against them last year for putting customers into foreclosure and denying them modifications. Ive lived in my house for 39 years, have had setbacks and even sent in my medical documentation in hopes of a foreberance to take my Home out of foreclosure. The law firm that they are using has improperly submitted paperwork listing this lady as a Lein holder when that child support debt to her has been paid XXXX years ago.
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| 02/04/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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I received a notice from XXXX on XX/XX/2017 stating that my loan was being transferred to a new servicer as of XX/XX/2017 and that they would no longer accept any payments after XX/XX/2017. XXXX did provide the new loan servicer name and contact telephone number and ask that I contact Specialized Loan Servicing LLC for c further assistance, I contacted Specialized Loan Servicing LLC I was told that my information had not uploaded into their system and was asked to call back the following Friday and that I would receive a welcome letter within XXXX days after the XX/XX/2017.I called again on XX/XX/2017 was told information has not yet fully uploaded into their system I was told not to worry because no late charges or negative reporting would be reported to the credit bureau during this phase my house payment is due on the first of every month I told this to the representative that I spoke with. I was in the midst of refinancing with another lender prior to my mortgage being transferred and had received a payoff from XXXX XXXX, now the company that I am refinancing are asking for a new payoff from Specialized Loan Servicing LLC who are telling me that they can not pass that information to the mortgage company that I am refinancing with because they do not have the information in their system yet, which is keeping from closing on my loan.
|
| 01/09/2019 |
Yes |
- Debt collection
- I do not know
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XX/XX/XXXX, I received a letter from Specialized Loan Servicing LLC ( SLS ) confirming that " lender-placed insurance '' is not being renewed due to my negligence of not securing insurance coverage on my property. Please review attachment of the letter from SLS. In response to the letter from SLS, I never authorized SLS to place insurance on my property. Since XXXX, I have been trying to secure my own coverage and when I attempted to place insurance on my property, SLS refused to remove their lender forced policy coverage. As confirmation, SLS currently have a Class Action Lawsuit pending ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, MN XXXX ) for their lender placed insurance.I confirm that I am a claimant in the Class action against SLS. Based on the attachment letter from SLS, SLS & XXXX XXXX was never my mortgagee, because I never executed documents with SLS, SLS never established a chain of title or custody from the original lender, and XXXX XXXX confirmed that they do not have any affiliation with SLS in anyway as well per XXXX ( SLS ID # XXXX Dated : XX/XX/XXXX | Time:XXXX | stated " SLS has no information referencing the original lender nor payment history. However the " loan '' came from XXXX XXXX XXXX XXXX '' who confirm the same ( no chain of title or payment history from its originator XXXX XXXX XXXX ).
|
| 05/03/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Was approved for a XXXX XXXX second mortgage by XXXX XXXX XXXX XXXX. Account # XXXX. Case mgmt # XXXX.
XXXX XXXX XXXX sold servicing to Specialized loan Servicing, account # XXXX.
XXXX.
Was to receive incentive for payment for 5years at the end of sixth year. Was not in note, however my first mortgage did not include in note either. Did some research and found that after XX/XX/2012 per HUD, lenders were to notify of incentives separately by mail. Never received a notice. They are also supposed to send notice of incentive payment due 1 month prior to the sixth year anniversary. This did not occur either.
When loan was transferred, I called Bank XXXX XXXX and the assured me the XXXX qualified for incentive and that new lender would be aware. Called Specialized loan servicing and they concurred.
My XXXX anniversary date plus one month was this past XXXX, was told perhaps the next month. Called in XXXX as there was no principal incentive applied. Was told there was no information on file for them to do so. They wanted a document to show proof.
Called XXXX XXXX XXXX case management department and they had nothing on file except for the note. Their number is listed above.
Did more research and found that the loan servicing department would handle incentives and reporting.
Can you please assist me in getting this resolved?
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| 04/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am having to submit an entirely new complaint because the loan servicer, Specialized Loan Servicing, did not address ANY of the numerous egregious violations which were included in our initial complaint. Although they took over the loan from XXXX , they now defer all violations to them and to XXXX XXXX with whom we have no issue at all. They still claim that we were denied a Loan Mod because of missing documents which is patently false and we have all back up documentation to prove that. Nowhere in " their response '' do they even mention the HOBOR and RESPA violations which were clearly and undeniably presented. That is correct. There is NO mention or response to our complaints. Instead, they provide boiler plate language claiming courtesy and expeditious handling of the matter when we have 17 unanswered attempts to contact our SPOC during the prior loan mod process. SEVENTEEN. We were forced into unnecessary BK because they were sending notices to an address in a Different City. W e were not even given the " courtesy '' of a cost to cure. In short, their response to our complaint was a form letter filled with platitudes, assuming NO responsibility for their mishandling of our documents, egregious errors, and attempted foreclosure with NO valid means of notification. Banking ca n't get any worse than this. Criminal.
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| 02/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I had a hearing in Bankruptcy Court the judge order the servicer to re-file a Notice of sale of my property which is time frame of 90 days so I had enough time to either apply to modified the loan or sale my property because I have equity.
They never file a new Notice of Trustee 's sale.
So I apply for modification of my loan and a 3er party XXXX was able to help me to submit the complete package on XX/XX/XXXX when I follow up on the XXXX I was told that they could not review it because the package has to be in the office 35 days before the sale also she mention that they had sent me a letter explaining the detail on the denial of the review for modification, well long and behold they lie they did not had sent out the letter because the next day XX/XX/XXXX I call back again and talk with different agent he mention that they had not sent out any letter, that I had assign a single point of contact and he provide me her information name, email, and extension number.
Two hours later I call back to reach my point of contact but she was not available so that new representative inform me that a letter was sent out because they can't review my loan modification do to the policy of the company that it had to be received 35 days before the sale date, I ask to email me a copy of the letter and she sent it, I am attaching it.
|
| 08/10/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
The mortgage company name is Specialized Loan Servicing.
I have been making payments on their website and I have not been credited the full amount that has been paid to SLS.
What I have paid to date : A credit from XXXX XXXX XXXX when they sold the loan to SLS : {$640.00} Payments from me ( these payment dates are from my bank statement, SLS 's dates may vary by a day or two ) : XX/XX/2020 : {$53.00} XX/XX/2020 : {$200.00} XX/XX/2020 : {$170.00} XX/XX/2020 : {$54.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$54.00} XX/XX/2020 : {$110.00} Total paid to date to SLS : {$1400.00} The amount owed to date : A fee transferred from XXXX XXXX XXXX : {$53.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$110.00} XX/XX/2020 : {$110.00} The total amount that should have been paid to date : {$770.00} Their website shows my next payment is due on XX/XX/2020 and the amount is {$110.00}. They applied some of the money to the principal balance on the loan in the amount of {$150.00}. I am not being credited for {$500.00} that has already been paid to them. I have spoken with 5 people including 1 supervisor all of which have promised to call me back and they never do. The issue has been open for more than a week and the supervisor told me he would call me back last week and he never did.
|
| 11/03/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I have been dealing with Specialized Loan Servicing ( SLS ). This experience has been horrible to say the least. It got to the point that after the repeated harassing phone calls, and sending people out to my house weekly to take pictures and charge this back to me, that it became a game with my man handling my account. He blocked my account to where I could only speak with him and this was getting no where. I made it clear that I was disputing this account. It was a laughing matter with him. SLS sent notice to foreclose on my house back in XXXX. I had to pay {$32000.00} to save my house. I made it clear that this debt was disputed and I even placed disputed on the cashier 's check. I have now received another notice to foreclose on my house. I just got off the phone with SLS and they are saying that I owe {$8400.00} to sop the foreclosure. This does not include any additional fees. I am furious because the allegedly debt was {$43000.00}. I am told today that the balance is $ XXXXand that I will have to wait until the foreclosure attorney reaches out to me. I have bought this house in XXXX and they are trying to take my home. I am extremely exhausted and over their collection process. I need this matter handled immediately. Their collection practices are illegal and it seems as if they are able to do whatever they want to do.
|
| 11/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage servicing was just transferred to Specialized Loan Services. For my first mortgage payment, XXXX withdrew the payment from my bank account THREE separate times, rather than one. When contacted, they stated that they couldn't return the overpayment ( ~ {$6800.00} ) for fifteen business days despite this causing me severe financial hardship.
Background - On XX/XX/2022, I set up auto-payment, and I received a notification that automatic payments would start XX/XX/XXXX. Therefore, I set up a manual payment for the date my first payment was due, XX/XX/XXXX.
On XX/XX/XXXX, XXXX withdrew two payments for a total of {$3400.00}.
On XX/XX/XXXX, XXXX withdrew a payment of {$3400.00}.
Also on XX/XX/XXXX, XXXX withdrew a payment of {$3400.00}.
On XX/XX/2022, I contacted XXXX. They informed me that the auto-draft had " gone into effect earlier than planned ''. In addition, they said that when I set up auto-pay, the system created an additional payment for XXXX since the auto-draft wasn't supposed to be effective until XXXX. This was done without my notification or consent.
XXXX offered to refund the two incorrectly withdrawn payments, but they said it would take upwards of 15 business days and that it would be mailed as a paper check. This is unacceptable because it means I may be missing {$6800.00} for up to a month.
|
| 06/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We entered in a trial modification agreement in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX each month payments in the amount of {$320000.00}. Instead of the three ( 3 ) payments they said on the offer they us to continue until we received the final documents so that we would not be in arrears.
Even though we did not receive our documents to sign until XX/XX/XXXX, the documents are dated XX/XX/XXXX. After the execution of the documents the payments were : {$3100.00}. We made the payments, but we realized that what they said was owed was not right and how were all of the trial payments credited to my account?
Every statement that was sent to me stated that i was in arrears? I have a statement that shows that I had a suspense amount on my statement of {$4800.00}, I still do not know how that amount was applied?
We are making payments every month, it seems as though the more payments we may the more the statements say that we owe?
When we call SLS it is going around in a circle, they put you on hold and then you get a lecture from a representative about not being able to afford the mortgage.
They change the payments without your knowledge????
We want our mortgage current but we need your help to sort this out, trying to get someone in this company to clarify this issue does not work.
Please help us.
|
| 11/21/2019 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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This mortgage has been sold by the mortgage companies several times over the 15 years I have had it. Most recently it has been sold to Specialized Loan Servicing. On the mortgage statement there is a charge of {$460.00} for " Past Due Amounts. '' I do not know what this is for. I have called SLS several times regarding these charges. I have been told various things ( " We will investigate and get back to you. '' They did not. " You need to write a letter because we can not address this by phone. '' ) After getting nowhere after several calls, I wrote a complaint to them. They responded in a letter dated XX/XX/XXXX, that the fees are legitimate. However, they can not tell me what the charges are for. In the letter SLS sent me they said, " You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below but please note that SLS has already enclosed them for your reference. '' However, the document they included only showed my monthly payments from XX/XX/XXXX through XX/XX/XXXX, and nowhere in that document did it detail the origin or purpose of the {$460.00} in Past Due Amounts. I am requesting that SLS remove this charge from the mortgage because I am attempting to refinance this mortgage but I can not while these charges remain pending.
|
| 06/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2017 a SLS representative named XXXX XXXX ( spelling may be wrong ) left me a voicemail in which she stated that I am required to have an XXXX insurance policy and to send evidence of an XXXX insurance policy. She also stated that it was Required by the State of Florida that I have an XXXX insurance policy for my condominium. This voicemail is provided in the attachment to this complaint. In addition, I believe should also have a recording of this same call given record retention requirements for loan services.
I have requested the regulatory citation referred to by SLS. SLS has not provided me in writing any legal citation that I was required in the state of Florida to maintain an XXXX insurance policy. I am requesting that in response to this formal complaint, SLS provide a response to the following two questions : 1. Do you agree or deny that your SLS representative left me a voicemail on XX/XX/17 stating to me that an XXXX insurance policy was required by State of Florida law?
2. Can you provide a citation from Florida law that was EFFECTIVE AT THE TIME OF OUR COMMUNICATIONS that specifically and clearly states that XXXX insurance was REQUIRED?
Any response provided by SLS to the aforementioned questions will be insufficient. This request is simple and clear and I hope SLS can respond timely and appropriately
|
| 11/30/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My XXXX XXXX. was sold to a company called SLS, LLC. Since the onset in XXXX 2015, it has been a nightmare. 1. I could not get my mtge. paid to XXXX as I got the notice after the XXXX of XXXX 2015. I went to XXXX to make my regular mtge. payment and they could not accept it but also, could not tell me my new account information.
I got the SLS info when I returned to the stack of mail. I called them and they did not have an account # assigned yet. I sent the payment in ( late ) and that has lead to a whole set of problems.
The current situation is they have stopped sending me a monthly remittance/advice to use to send in a payment. I have been just sending in the check and using the account information given. I have just received a XXXX statement dated XXXX on the day of XXXX in todays mail! It is asking for XXXX on a mtge. amount that is XXXX, they have had it XXXX since day XXXX.
What I need to happen:1. Who holds my mtge.
2. I went through the HAMP and for the next 5 years I have a mtge. that can not be changed and/or sold. How did this happen?
3. I want XXXX to take back the mtge. from SLS, LLC4. SLS has a unscrupulous reputation - how are they allowed to operate?
5. Is there a class action lawsuit pending against SLS?
6. If not why and when can I start one?
SLS loan # XXXX, XXXX XXXX XXXX XXXX XXXX. XXXX, CT XXXX
|
| 08/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I made the XXXX payment on my mortgage on XX/XX/XXXX XXXX - The payment amount I was quoted before signing the mortgage and the payment were {$720.00}. This amount continued to be paid each month until XX/XX/XXXX when along with the normal amount of {$720.00} for my monthly bill I was notified of a shortage in my Escrow Account of {$2400.00}. So, on XX/XX/XXXX I not only paid my monthly mortgage payment of {$720.00} but also the Escrow Shortage of {$2400.00} for a total payment of {$3100.00}. I paid the Escrow Shortage so my Monthly Mortgage payment would not go up until the next Escrow Analysis on my mortgage account. However, on XX/XX/XXXX the mortgage company released a statement saying that my regular monthly mortgage payment is now {$1100.00}, about a 66 % increase! Even though I paid the Escrow Shortage out of pocket the Escrow amount in my monthly payment went from {$220.00} per month to {$690.00}!!! When contacted about this, and explaining I had already paid the Escrow Shortage out of pocket, the company agent just said the Escrow ; " Is what it is ''. That was the help I got when this is either clearly a mistake on their part or they are a predatory lender that buys mortgages at the originated price then within a year drastically increases the monthly payments hoping to make bigger profits or take people 's homes!
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
RE : Specialized Loan Servicing Unfair practices I have a mortgage with SLS nearing the end of contract. The remaining principal balance is under {$850.00} with an escrow account balance just below {$800.00}. SLS sent an electronic statement requesting {$1400.00} due on XX/XX/2022. A payment for {$1500.00} was sent and documented by SLS as received as of XX/XX/2022. As of XX/XX/2022 this payment has not been applied to my account. Additionally, now a late fee has been added and my account is now labeled as delinquent for a payment they refuse to apply.
When SLS was questioned to this matter they stated that I needed to get a payoff quote and send the money by certified funds or a wire transfer. The balance they are requesting according to the letter is XXXX. This is ridiculous since they have {$1500.00} right now that they are stating they are going to sent back to me.
I will be going to the bank and sending them what they request the way the letter says. ( including the late fee and additional interest now accrued ). I just think this is ridiculous as I was just paying my mortgage as requested and now am being treated as though I am some sort of deadbeat.
I wish to carry this complaint as far as I can. I can only imagine how difficult it must be for those struggling to pay their mortgage dealing with SLS every month.
|
| 08/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I was misinformed about auto pay. I made a manual payment back in XX/XX/2019 for $XXXX of which $XXXX was principal and interest and $XXXX was additional principal and was told auto pay would not process. It DID process. They held onto my money and I never received the overpayment checks back to me. Then they said the overpayment will post to July mortgage. It never did so I made another manual payment. Then in XX/XX/XXXXI received a past due notice about my mortgage which I had to again tell them they are holding onto my money and then finally they applied only the $XXXX to my XX/XX/XXXX mortgage which means they still owe me $XXXX. Three weeks later, today XX/XX/XXXX, I called to get an update on where my check is and they said i have to wait until XX/XX/XXXX because its still being investigated. They are providing false information to play with peoples money. I have yet to review my credit score to determine if they late payment they applied late to my account was reported to the credit bureaus. They told me things after the 10th of the month get reported but I have to check.I have spoken to 5-6 different managers to get this resolved and it has been extensively delayed. All transactions were done electronically so its not difficult to track and see the history. I strongly believe there are many other victims.
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| 09/30/2019 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/19 I paid the last payment of the loan. On or about XX/XX/19 I received another statement that read that I owed {$8.00} because the payment received was not deposited before or on XX/XX/19 therefore interest owed was {$8.00} which was due XX/XX/19. I paid the requested amount of {$8.00} on XX/XX/19. The loan Co. did placed the payment for XXXX XXXX XXXX ) and did not credited it for XXXX XXXX XXXX ). The Company has now billed me for XXXX, XXXX, XXXX for last charges of {$34.00} and it has increased to over 69.. In addition to those chargesI have being charged {$220.00} for recording fees. All of the charges combined are {$290.00} and they are growing. They have not cooperated, they wrongfully and correctly placed information on my Credit report. I spoke with five or more representatives of Specialized Loan Servicing with no positive results. The recording fees are the highest I have seen and in my opinion are a form of retaliation for my lack of knowlegde about not requesting a Pay Off amount. The Rep. Said that was my only oversight and that she sees not last payments and no balance to accrue late fees. I would like my Credit Report CORRECTED and A LETTER OF THAT THE DEBT HAS BEEN PAID IN FULL. THIS IS THE SECOND TIME I HAVE HAD TO FILLED A COMPLAINT AGAINST THIS COMPANY FOR THEIR INPUTTING ERRORS. PLEASE CHECK.
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| 10/12/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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My wife and I filed and received a chapter XXXX bankruptcy in XXXX XXXX. We continued to pay Specialized Loan Servicing outside of the bankruptcy, however they refused to send monthly statements and they removed my ability to see my account on-line. In XXXX XXXX, we apparently failed to make the monthly payment, a complete oversight on our behalf. SLS then began showing that we were 30 days late, we were completely unaware, and they continued this until the discharge of the bankruptcy. They also, during this entire time, reported to the credit bureaus that we were paying on time, again making us believe everything was OK. Then suddenly when the discharge took place in XXXX XXXX, they updated all the credit bureaus to reflect that we had been 30 days late every month XXXX 48 months XXXX. We should have been shown 30 days late XXXX time in XXXX of XXXX ... XXXX time, but instead they decided to punish us and show us late for four years. In my opinion this was a willful act to blemish our credit and reputation. When we were notified of the oversight ( missing payment ) we made it good, along with fees, but this was not good enough for SLS. To me it is an unfair practice to not supply a statement to a customer and not allow them access to their account, but then you want to smear their credit when you do not receive a payment.
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| 08/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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My recent mortgage was underwritten by XXXX Mortgage ( BHM ) for XXXX XXXX XXXX XXXX XXXX XXXX ). During the application, we advised XXXX that we intended to make a large payment to the principal amount shortly after closing and seek a recast of the payments. We were advised by XXXX that we could do this at any time. Shortly after we closed and before we had made a single payment, our loan was apparently purchased by XXXX and servicing transferred to Specialized Loan Servicing ( XXXX ). When I called XXXX to do the recast, I was told that I would have to " apply '' for the recast, pay a {$500.00} fee, and that it could not be done according to XXXX 's internal policy until after 90 days had elapsed from closing.
I spoke to XXXX and this is not a requirement it imposes, but seems to be imposed by XXXX at its volition in an attempt to generate fee and interest income by charging unwarranted amounts to consumers. It is not disclosed in any of the documents I received from XXXX, XXXX, or XXXX. This seems to me to be an unfair practice under the XXXX XXXX XXXX as it causes substantial ( financial ) injury ( in my case, I estimate more than {$2000.00} ) ; it is not reasonably avoidable as it is not disclosed prior to closing ; and its benefit is not outweighed by the harm it caused me and potentially numerous other consumers.
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| 03/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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My loan was sold by XXXX XXXX XXXX XXXX to Specialized Loan Servicing ( SPL ) in XXXX. My first payment due to SPL was due XX/XX/XXXX but they failed to contact me with my new loan number or any details on how to pay them. I contacted them on XX/XX/XXXX to make the payment over the phone. By XX/XX/XXXX I still had not received any information from them about my loan. I called on XX/XX/XXXX again to make a payment over the phone. I did not receive any paperwork from them until middle of XXXX. On XX/XX/XXXX - at least 102 days after my first payment was due I contacted SPL to inquire as to why they have not reported my loan or my timely payments to any of the credit reporting agencies. I was told that it is their policy to only report timely payments after 60 days of purchasing the loan. I pointed out that it was now 102 days after my 1st payment was due and they indicated that they would not be reporting anything on my loan to the agencies until after XX/XX/XXXX. I requested that they make an exception as I am trying to refinance while interest rates are still reasonable and that they have clearly had my loan greater than 60 days. They refused to correct their error and I am now in a difficult position as the underwriter will not approve my new loan without this loan and the timely payments appearing on my credit report.
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| 01/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Specialized Loan Servicing is displaying a Foreclosure remark and balloon payment amount on my XXXX Credit report that are inaccurate. The property in question was foreclosed in XX/XX/XXXX, however this was not a balloon mortgage. The property was mortgaged for XXXX but all 3 bureaus ( XXXX XXXX, and XXXX ) show a balloon payment amount of {$470000.00} due on XX/XX/XXXX. I have no idea why they are reporting this balloon amount so I disputed with all 3 bureaus to no avail. The worst action taken as a response to my dispute occurred on my XXXX report. Every time I dispute the inaccuracy on XXXX, the Foreclosure date is moved to whichever month I report the dispute on. All I wanted was for this to be reported accurately.
The foreclosure remark has been reported on my XXXX report XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX The foreclosure Started ( FS ) remark has been reported on my XXXX Report XXXX, XXXX, XX/XX/XXXX. XXXX XXXX, XX/XX/XXXX. Each time I dispute they move the marks to an incorrect place which causes my credit score to drop. The last dispute I sent had the Original Deed ( showing no balloon payment rider ), Sale deed ( showing correct Foreclosure sale date and title transfer date ) and copies of the incorrect notations on my report. Specialized loan servicing and XXXX did nothing. The inaccuracies remain.
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| 08/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We refied a year ago XXXX with XXXX, and soon got notice of mortgage change of where to send payments, then it was CMC/SLS, and then just SLS ( Specialized Loan Servicing ), an LLC out of XXXX, also in XXXX. My property taxes went up and my escrow increased by {$120.00} in XXXX. I was not aware of it, but got late payment letters, after the fact, the even though the XXXX payment had been made, and the XXXX payment was made on the day I spoke to them. I changed to the new amount in my auto pay, but it did not save it, so the the XXXX shortage occurred in XXXX, and here came the letter with the XXXX late fee, a week after I had already sent the XXXX the day XXXX spoke to them, I believe on the XXXX. So SLS already had the electronic payment on the XXXX. I called to question it, and removing the fee has to be approved by the cashier dept. which I will have to call back in a week to check status.
It is constant hassle and nickel dime churning. I have never had to make so many calls to a deal with a mortgage payment. It is like dealing with some sleazy collection agency.
I don't believe these mortgage collection entities existed prior to the housing collapse. A residence is very personal to most people, and it leaves a bad taste to have your home mortgage sold into the clutches like grist for the mill. How is this allowed?
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| 01/10/2020 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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My husband and I secured a HELOC from XXXX in XXXX of XXXX for the purpose of buying and selling property. The note was purchased by Specialized Loan Servicing. I don't have the exact date of the purchase, but my memory is that it was approximately two years ago. We recently sold a piece of property, and with the proceeds, wired {$65000.00} to an intermediary XXXX XXXX account that SLS utilizes on XX/XX/XXXX. The appropriate routing and account numbers were provided to me by SLS. Over the week and a half that followed, I called twice to see if the funds had been credited to our account, being assured by the person on the phone that these things take time. During these calls, I would verify the routing and account numbers. Finally, on XX/XX/XXXX, I was told by SLS that they had not received the funds. I was quite alarmed, and called SLS several times that day, with no satisfaction. Then I called my bank, and my banker called SLS and verified the routing and account numbers with me conferenced in. My banker was alarmed by the blas attitude of the SLS agent. My banker proposed that we allow SLS until Friday, XX/XX/XXXX to rectify the situation, then initiate a reversal of the wire. No word came from SLS on Friday, so a reversal was initiated. As of the writing of this complaint, no word nor satisfaction has come from SLS.
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| 07/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The first week in XX/XX/2021 I Changed my home owners insurance From XXXX XXXX to XXXX XXXX. I followed the link provided by my mortgage company and uploaded the declaration binder per their instructions.
On XX/XX/2021 The mortgage company disbursed the payment to XXXX XXXX.
My account at XXXX XXXX states paid in full. I could see the change on my account at the mortgage company so I believed everything was fine.
On XX/XX/2021 I received an email from the mortgage company stating they had just made my insurance payment. Suspicious at this point I investigated and shocked to find that my mortgage company ( Specialized Loan Servicing ) Had disbursed another payment to the other insurance company, XXXX XXXX, which I already cancelled.
This caused an escrow shortage of over {$2000.00} I have an email from the mortgage company admitting they made a mistake and telling me to return the money when I get it refunded from XXXX XXXX.
It has been 15 days and XXXX XXXX claims they never received the payment.
XXXX mutual has asked me to provide the check number showing proof that it cleared the bank. Specialized Loan Servicing has refused to give me this information when I requested it and started giving me the run around. Now they threaten to punish me for the mess they created by adjusting for the XXXX escrow shortage.
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| 05/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
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This is the test of the fax I sent to the company : I became aware yesterday that your company has reported my mortgage payment 30 days late on two occasions this year. I have never missed a payment and have access to bank statements to verify. This issue has impacted my credit negatively and I need you to correct theses negative credit entries immediately. I believe the problem that your company has considered non or late payments to be related to my impound account being re-evaluated and the payment increased as a result. I make all my payments automatically through my bank 's online bill pay feature. I suspect I missed the escrow payment increase notification but as soon as I became aware I increased my payment as well as sent additional funds to cover the amount that was behind.
Your company has always accepted all of my payments including the extra {$220.00} to cover the impound escrow shortage. I have never failed to send a payment that included the full principal and interest due on my loan.
Just to reiterate, this issue is extremely urgent as it is affecting my ability to secure financing today. I would really appreciate your response to me with a letter stating that the issue has been resolved and that the credit reporting agencies have been notified to remove the 30 day late notices from my credit reports.
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| 07/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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I purchased a mortgage with XXXX XXXX to payoff a home equity loan in XXXX they in turn sold the loan to Specialized Loan Servicing Company. For XXXX years now i have been calling emailing and fighting with this company and providing information that i am not in a flood zone. They have now placed forced lender flood insurance on me 3 times at a price of {$3300.00} - {$3100.00} per year. In XXXX i received a letter that my monthly payment was going up from {$1000.00} per month to $ XXXX. Although i have sent many FEMA maps, letters from the originial lender and attemped to speak to someone of authority at SLS I have been unable to get any help. They all say they don't know how I can get to a person of authority to speak to. On XX/XX/XXXX I finally purchased a flood insurance policy on my own and paid in full for the year I just called and through the recording found out that they also deducted payment for that policy which I had already paid in full.. I sent it to the mortgage company on three separate occasions with no acknowledgement. They state my escrow is short approximately {$7400.00} which is all due to the forced flood insurance. At the first of XXXX the did in fact deduct at payment of $ XXXX which I can not afford on a fixed rate mortgage. I am desperate at this point and do not know where to go for help.
|
| 06/20/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
Older American, Servicemember |
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SLS has discriminated against me as a senior by stating untruths about my documents that many seniors would not be able to figure out time and lose their homes or property.
An application for modification was submitted XX/XX/XXXX and XX/XX/XXXX, the account XXXX was mischaracterizing documens and falsely marking with no status, no signature, and or that they had not been received. On the last complaint that was submitted in XXXX, I inaccurately referenced reinstatement instead of the modification application that had been submitted. I was using the terms interchangeably not know they were XXXX different products. While i was trying to get the mishaps of the application addressed, I said reinstatement. Then, SLS did send a reinstatement quote which was disappointing because I was complaining about discriminatory behavior and practises.
For example, The account manger continually marked tax documents with no filing status, even though they were prepared by leading tax software that do not make those type of mistakes. And to boot, they were not rejected by the fed or state.
I use a fax/email software to prove and document what I submit. Unfortunately, this isnt the XXXX time my family has had to deal with a matter like this. My daughter had a similar problem with XXXX though not as obvious as what happened at SLS.
|
| 05/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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We had previously had an ACH set up on this account that would always pull a month early. For example, it would pull XX/XX/XXXX for the XX/XX/XXXX payment. However, after updating the extra principal amount for this loan to round up to a flat amount of {$1000.00} the entire ACH and payment process has turned into a disaster.
I keep having people message me on the portal stating that the ACH will successfully process a month early, yet this never happens. I made a XXXX payment early on XX/XX/24 in the meantime since the portal stated that an ACH would not process until XXXX for my XXXX payment, even though I wanted it to pull on XX/XX/XXXX. However, when I went to check my portal today they had completely reversed my XX/XX/24 payment and it says that my last payment was received on XXXX. I even have a payment confirmation email that I have attached from XX/XX/24 stating that I made a payment to my mortgage, so basically they have straight up lied in their communications to the borrower. I am not sure what is going on with this servicer. All I want is for an ACH to process the first of every month with an additional principal payment of {$42.00} for the payment due on the following month for a flat amount of {$1000.00}. I have communicated this to them via fax and portal messages, yet they still can't do it properly.
|
| 01/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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I contacted specialized loan servicing who handles my loan and ask them if they could roll one payment over to the end of the loan so I could keep up with payments. They said that would be fine then they asked if I would like a forbearance during covid until things got better, I agreed and thought it was a great option because they said that I could eventually roll the payments back to the end of the loan and start over when forbearance ended and covid was over. Unfortunately covid continued and so did the forbearance, Every time we extended the forbearance I explained to them that I wanted to make sure I could pay the payments at the end of the loan and roll them over They said it wouldn't be a problem and kept extending the forebearance. Now that I wan na go back to work in XXXX I said I wanted to end the forbearance and start paying payments.. Now they're telling me they won't roll them over to the end of the loan and want me to do a short sale.. This was not our original agreement and and they wont change there terms with a refinance or just roll them over.. I didn't do this to get kicked out of my house at the end of the covid lock down right when I'm about to go back to work. I will be contacting A mortgage attorney to address this issue If they will not rectify this problem or let 's call it miscommunication..
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| 09/26/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
|
|
Web |
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This is an old second mortgage that was past due. We tried to do modification and they deny it. Saying we do not qualify. They send an offer that for us to save our home or some type of modification we need to paid then over {$10000.00} and stay we the same terms of the loan and high interest. The penalties and past due surpass more than {$98000.00}. right now I owe more money to them than my first mortgage. they already file foreclosure with the state of NJ and not willing to work with us. I call them to ask for their help at least to change the terms of the loan to make it easier for us to pay and they told us that since I apply in XXXX for modification, right now it will be more money that when we applied. I'm getting Absolutely no willingness from them to help my family and my hardship. for them there is no option and when I told them I can not afford to pay them the {$10000.00} right now the agent told us that's what we do ask for money for some sort of modification. I'm in a hardship I don't have that money to give. I work in the hotel industry was out of work for 3 years after corvid. My first loan help us to change terms of the loan worked with us an lower our interest rate. why can they do the same. I'm frustrated and has cause my family an enormous distress. i just want a fair modification to save my home.
|
| 03/26/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
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At some point in early XXXX I contacted XXXX XXXX to inquire about a less costly home owners policy. The normal prerequisites were supplied and was rejected by me in an E-Mail dated XX/XX/2012. XXXX am. All action by XXXX showing my acceptance occurring on XXXX XXXX ( XX/XX/XXXX is a Sunday?? ) one day before my rejection E-Mail dated XX/XX/XXXX, which is attached.
I did not sign or initial anything XX/XX/XXXX or at any other time.
A premium for the this homeowners insurance was deducted from my escrow account by Specialized Loan Servicing, XXXX XXXX XXXX XXXX, XXXX XXXX, CO. showing a payment dated XXXX, XXXX ( SUNDAY?? ) to XXXX XXXX for {$1400.00}. SLS knew I had another active policy with XXXX.
Unknown by me, XXXX was continued and {$1800.00} was paid from my escrow on XX/XX/XXXX for renewal by S.L.S. I now have two HO policies, resulting in an large increase in escrow payments and therefore a large increase in my monthly payments. The XXXX payment shows this as occurring on XX/XX/2012 ( again this is Sunday XXXX which was one day ahead of XXXX receiving my rejection.
The XXXX agent who handled this was XXXX XXXX, XXXX XXXX XXXX, XXXX, NC XXXX I am XXXX years old and my only income is Social Security, the increased payments push my monthly payments out of reach with the possibility of future foreclosure.
|
| 06/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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Back in XXXX XXXX I filed for bankruptcy. My home was in foreclosure status I owed over {$5500.00} in arrears I was dealing with a financial hardship at the time and XXXX XXXX XXXX was the bank I paid my mortgage payments too. After so many denied loan modification XXXX XXXX XXXX finally approved XXXX back in XXXX XXXX. What happen was the remaining arrears had been put to the end of the loan ( deferred ). I had paid {$1300.00} on the arrears during the bankruptcy. Specialized Loan Servicing brought the loan from XXXX XXXX XXXX back in XXXX XXXX. I started making payments to SLS in XXXX XXXX and at present I 've not missed XXXX payment. SLS not once ever sent me a monthly invoice but back in XXXX XXXX when my bankruptcy was discharged they have been aggressively sending me threatening foreclosure letters saying I am {$3600.00} in arrears. SLS said XXXX XXXX XXXX reported to them back when they brought the loan I had some missed payments, the months SLS told me I missed I sent proof that the payments had been made to XXXX. That did n't work then I sent them a copy of the loan modification from XXXX that did n't work. I know that SLS is trying to get the remaining arrears that was deffered because back in XXXX XXXX they sent a loan modification package to my bankruptcy attorney and the attorney sent the package to me.
|
| 05/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hi Im trying to refinance my apartment so wondering if I would qualify for any programs available. I requested a mortgage modification with SLS so that could allow me to continue to make my mortgage payments. My loan was approved in XXXX. It is a Hybrid-LIBOR ARM with a floor of 9.7 % and a ceiling of 16.7 %. The current interest rate is 9.7 %. My monthly payments are {$1500.00}. In XXXX, XXXX, I became unemployed due to a benefits dispute between my employer and some of its employees. Since then, I have been XXXX and in XXXX, I decided to start up a XXXX XXXX XXXX XXXX. However, due to the start-up costs and complexity of the business, I was not able to generate any significant sales in XXXX. I also have not generated any sales in XXXX and the COVID-19 pandemic has significantly impacted my situation even further both professionally and personally as I am dealing with XXXX like lots of us. I recently applied for the Pandemic Unemployment Assistance ( PUA ) and Federal Pandemic Unemployment Assistance ( FPUC ) to help me with my monthly payments. However, my mortgage payment and condo fee will consume more than 55 % of this benefit. My credit score its excellent and they told me I would have to stop paying in order to qualify. I appreciate the time and hope to get a phone call with options if possible-THANKS AGAIN
|
| 01/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My loan was transferred by XXXX XXXX to XXXX on XX/XX/XXXX. I had a bi-weekly partial payment plan set up with XXXX XXXX to ensure a balanced budget, payments received before due date, and allowed for a few extra principal payments a couple times a year towards the principal. Our monthly mortgage payment is {$460.00}, I set up Electronic Transfers directly from my bank to XXXX for {$230.00} on a bi-weekly basis. Those payments have gone into a unapplied funds account until they receive the total, which they then reverse and apply to the monthly mortgage. They told me they will not continue and that they will reject the payment from my bank. A supervisor told me that I needed to send a full payment once a month, that I should transfer money to a different account and then send them the monthly payment when it is due. He continued to tell me that I am not making the monthly mortgage payment because they only receive partial payments. I had this set up because I am currently going through XXXX XXXX and treatments. I do not have to physically make sure the bill is paid. I have been doing this with XXXX XXXX for the last year-and-a half. For example : my bank withdrew {$230.00} on XX/XX/XXXX and will withdraw {$230.00} on XX/XX/XXXX, both of these amounts are towards the mortgage payment of {$460.00} due on XX/XX/XXXX.
|
| 02/24/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
Older American, Servicemember |
|
Specialized Loan Servicing ( SLS ) Address : XXXX XXXX XXXX XXXX, CO XXXX Customer Care Number : XXXX SLS filed a 1099-C on a second mortgage that was legally prohibited at time of short sell in XXXX.
When this sale occurred we fell under the Mortgage Forgiveness Debt Relief Act of XXXX which has been extended through XXXX. This was our primary residence and we had lived in the home over 2 years. At the time of sell the second mortgage was held by XXXX XXXXXXXX XXXX Once the home sold we did not get a discharge of debt as the debt collector ( At the time XXXX XXXX XXXX ) was prohibited under the Mortgage Forgiveness Debt Relief Act. ( XXXX XXXX XXXX ) In XXXX of XXXX we received notice of sale of the debt to SLS and they wanted to establish repayment. We sent a validation letter and explained that this was over 10 years ago and at the time of sale the Mortgage Forgiveness Debt Relief Act was in effect. The next thing we heard back was this 1099-C that we received in XX/XX/XXXX. XXXX states that they discharged XX/XX/XXXX. We are seeking to have the 1099-C withdrawn from the IRS filing XXXX We are also filing a 3949-A with the IRS regarding SPS fraudulent deduction and requesting IRS take legal action to the extent of the law. We are attaching the Warranty Deed on the sale of the home and the fraudulent 1099-C.
|
| 08/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2021 I submitted my initial complaint XXXX in which I stated tha I am unable to access my account to set up automated payments or review any information. Since then I have made multiple attempts to resolve the issue contacting customer service and escalating the issue to SLS escalation department. I have contacted the primary escalation supervisor, XXXX XXXX XXXX, multiple times and left voicemails. He has failed to respond or return any of my calls.
I have been told that my account fully transferred from XXXXXXXX XXXX to SLS on XX/XX/2021. My final payment to XXXX of {$3000.00} was transferred to SLS shortly after. It has not been applied to my loan. On XX/XX/XXXX, made an electronic payment from my personal XXXX account to SLS. It was received by SLS on XX/XX/XXXX. SLS refused the payment ( see attached ). On XX/XX/XXXX, I made a payment to SLS via the phone of {$2200.00}. This combined with the {$3000.00} should have been applied to my XXXX payment. Neither of these payments appears to have been applied to my loan as my latest notice from SLS shows an outstanding payment balance of {$10000.00} I have no faith in SLS managing my payments via the phone or accessing my personal checking account. I would like to be able to make the payments via my chase account and have documentation that they are paid.
|
| 05/02/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I received a letter from the mortgage company claiming that my 'Condominium Unit Owner 's Policy expired ' and they 'do not have evidence that you have obtained new coverage. ' Because of this, they 'plan to buy insurance for your property. You must pay us for any period during which the insurance we buy is in effect but you do not have insurance. ' ( full letter attached ) I was shocked and scared for about 5 minutes before I checked my policy, which is valid from XX/XX/XXXX to XX/XX/XXXX. I presume the reason the letter arrived is that my mortgage was sold and CMC did not have their name on my policy. After I had my insurance company add them they sent another letter XX/XX/XXXX stating 'the condo coverage we ordered on your behalf has been cancelled. Please make certain that you or your insurance agent or carrier provide ( s ) us proof of acceptable insurance on a timely, annual basis. ' ( full letter attached ) I believe the wording in these letter is unnecessarily threatening, and blames me for not providing them updated insurance information because my mortgage was sold, when I have absolutely no control over these transfers. Furthermore, having to contact the insurance company to add them, wait for a reply, then submit the documents to the mortgage company wasted about 20 minutes of my time.
|
| 09/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have an an escrow account with my mortgage holder, Specialized Loan Servicing.
They failed to pay my homeowner 's insurance on time, and now my policy has lapsed.
According to my escrow account transaction history, SLS withdrew funds from my account on XX/XX/XXXX, but I called my insurance company today ( XX/XX/XXXX ), and they still have not received payment.
On XX/XX/XXXX, Specialized Loan Servicing sent me an e-mail saying they paid my insurance. Also on XX/XX/XXXX, my insurance company e-mailed me saying that my insurance had not been paid.
This morning ( XX/XX/XXXX ) I received notice that my policy had lapsed. I tried for two hours to connect with a customer service representative from SLS to work out my problem, but could not get through their automated system, which was only able to repeatedly provide me with my escrow account balance.
According to my insurance company, SLS received multiple notices describing when my payment would be due, and they still failed to send the payment on time. Once they knew the payment would be late, they apparently did nothing to expedite the process.
I'm heading into the weekend now with no homeowner 's insurance. If SLS is unable to pay my insurance and taxes on time, then I would like to end my escrow account and minimize my interactions with this company.
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| 03/21/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Account # XXXX - Posting Discrepancies - Ref ticket # XXXX XXXX 1. This case has been open with Specialized Loan Services LLC since XXXX/XXXX/XXXX to investigate {$540.00} posting discrepancy to Account # XXXX ( Ref ticket # XXXX ).
2. I called in their customer service on XXXX XXXX, XXXX to get an update on the progress and I was told that there was n't any noted update on the account which indicated any progress made rather your representative even accused me of submitted bogus data and tasked me to submit bank statement to prove payments.
3. I have this property under a sales agreement with a scheduled settlement on XXXX/XXXX/XXXX demanding expedited resolution to avoid an inflated payoff amount.
4. I have compared my bank shown sent payments with your SLS account details and I believe I have found the problem ( shown in below tables ) which began with a {$540.00} UFU Unapplied funds unidentified payment of payment posting on XXXX/XXXX/XXXX.
5. My account has been in awful shape since then and never recovered back.
6. I want SLS to correct their posting problem ( s ).
7. If their resolution is later then my sales settlement XXXX/XXXX/XXXX where I may pay inflated payoff amount I would like a refund check from SLS amounting my missed payment plus any penalties consequently occurred due the posting error.
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| 06/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX 2023 Notice from XXXX XXXX that taxes were not paid and lien would be filed XX/XX/2023 Contacted SLSXXXX - They opened a case to research Was told it would take 10 days, Multiple calls to find out what happened and what was being done One gentleman figured out the issue ( incorrect parcel number ) Even knowing the issue and the solution they would do nothing until research request was completed.
XX/XX/2023 we paid the taxes to prevent a lien from being filed XX/XX/2023 - provided SLS with proof we paid the taxes After 30 days research was finally finished and they determined parcel # issue XX/XX/2023 they sold the loan to XXXX XXXXk XX/XX/2023 they cut a check for the penalties but sent it to XXXX instead of me At this point I'm still out ~ {$7000.00} XX/XX/2023 we sent a letter requesting information who was at fault XX/XX/2023 finally received a letter from XXXX XXXXSLS confirming mistake but not willing to compensate me for the {$7000.00} that I have not had for over 75 days.
Requested Escrow Analysis from XXXX in XXXX Received a refund check for " {$7000.00} on XX/XX/XXXX SLS has not updated the credit bureaus so our reports are showing that we have XXXX {$380000.00} loans outstanding. One at SLS and one at XXXX.
I have hours of recorded phone conversations and emails documenting this entire mess.
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| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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In XX/XX/XXXX, My home equity line of credit was sold by XXXX XXXX XXXX, to Specialized Loan ServicingXXXX ( XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CO XXXX, XXXX ) My account was issued the number XXXX, and later changed to XXXX, under the name of XXXX XXXX XXXX. I kept the loan with them until XX/XX/XXXX, when I refinanced through a different company, and the loan was paid off. during the time I was with them, I regularly made my payments each month< and was never late. I even overpaid. The only delay in payment, was in XX/XX/XXXX, due to them, updating their system, and changing my account number. They would not let me make one for a couple of weeks. As soon as the process was finished, I resumed payments. I recently received notice through one of my creditors, that they were raising my rate, due to a delinquency on my credit report through XXXX. Upon investigation, appears that Specialized Loan Service listed many months of delinquent payments to my account. I have documentation from XXXX XXXX showing where each payment was made and received each month, with no delinquency. They even stated to XXXX on a recorded phone call, during the refinance, that all my bills were paid on time. This has severely damaged my credit, and increased costs due to interest rate increases. Copies of monthly payments are attached.
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| 10/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Paying off the loan
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Web |
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Refer to Previously Submitted Request # XXXX : Specialized Loan Servicing is NOT the servicer after XX/XX/XXXX. However, Specialized Loan Servicing ( a debt collector ) has been harassing us to pay off an alleged loan- which was PAID IN FULL -- - XX/XX/XXXX.
The account was service transferred BACK to XXXX XXXX XXXXXXXX XXXX effective XX/XX/XXXX.
We have sent cease and desist letters to Specialized Loan Servicing several times - and now they have created a payoff statement seeking money- under false pretense.
Both, Specialized Loan Servicing and XXXX XXXX are debt collectors.
( Even though the account was paid in full in XX/XX/XXXX ), we have not paid a payment since XX/XX/XXXX BECAUSE There is no payment due!!!!!!!
But IF there was a payment due, per the Statute of Limitation laws here in Virginia, for mortgages, a debt collector is time-barred from attempting to collect - after 5 years for promissory notes, or 6 years maximum.
That would be XX/XX/XXXX. Both companies are violating the Fair Debt Collection Practices Act.
XXXX XXXX has sent several documents to us - showing paid in full. However, of course, NOW they have purged them out of their system.
Recorded documents are also recorded in our County records, accordingly.
We would be happy to forward additional supporting information later.
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| 08/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I was given a forbearance by SLS in XX/XX/XXXX. When it came to resuming payments I asked if the 6 months could be added on the end of my mortgage but was told my only choice was to get a new 40 year mortgage where my payments would be approx {$2400.00} per month. During this discussion I resumed payments and as you can see from the attached statement from XXXX XXXX XXXX, I have paid my mortgage monthly, EARLY and MORE than was actually owed. During this time SLS has reported me TWICE as being delinquent and my credit score has dropped 149 points. I have gone from having excellent credit ( which I worked very hard for ) to having bad credit and have been subsequently turned down for credit due to this. I called SLS in XX/XX/XXXXand they completely admitted being in the wrong and said that they would make it right. But then in XX/XX/XXXXit happened again. Once again I called SLS and was promised a letter and notification to the credit reporting agencies letting them know it is inaccurate. When I checked my credit score it just says that I made my account current, not that I was never delinquent so my credit score remains low. I have asked them to make this right and am not getting a satisfactory answer or resolution. They also processed a charge for an inspection in XX/XX/XXXXwhich did not happen. Please help!
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| 01/03/2018 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Loan matured XX/XX/XXXX.
Loan extension was requested prior to maturity but terms of modification were never disclosed to me. I was not willing to pay trial payments without knowledge of the modification terms.
In XX/XX/XXXX, I requested a payoff amount to pay loan in full. I received a payoff quote charging me interest up to the end of XX/XX/XXXX which is way pass the maturity date. I requested to have an updated payoff with interest up to the maturity day. the investor stated this is not allowed. I checked the credit agreement today on XX/XX/XXXX and no where in the agreement it says they can charge interest past maturity. in fact, there is language that talks about a balloon payment at maturity where all interest and principal is due up to that point. that is all I want to do - I want to pay the account accurately and in full up to the maturity date. they stated if I pay less than that then the account will reflect as settled and non paid in full on my credit history. I do n't agree with this. in addition, today 's representative " XXXX '' stated that there is default language in the agreement that states they can charge interest pass the maturity date. this is a lie as nothing is stated in the agreement regarding default. he proceeded to hang up the phone when I asked for the language he was referencing.
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| 03/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS Mortgage is FRADULENTLY charging Consumers false and made up charges and then providing FALSE reports they make up but provide no proof of any payments made on behalf of the properties.
I made a prior report CFPB Report XXXX and they provided a report THEY, SLS did allegedly in XXXX to PRESERVE any Property and the area and pictures are NOT EVEN my building or property. The pictures they attached of the alleged property they charged a Property Preservation fee which was NOT required in XX/XX/XXXX was NOT EVEN MY PROPERTY, not a single picture is my condo.
They further alleged they made payments required by City of XXXX which City of XXXX has no record of on my specific property and the City further stated that anytime any agency makes a payment a detailed receipt is provided via confirmation of e-mail and they have tracking or receipt numbers to which SLS refuses to provide and states they have none.
Spoke to XXXX XXXX the Loan Originator and they do not have ANY RECORD of fees from or for SLS and they claim they DID NOT INSTRUCT or pay or charge SLS neither the {$200.00} in XXXX nor the {$75.00} in XXXX.
I have contacted a Class action attorney and hopefully with CFPB we can get consumers rights from continually being violated by such deceptive and fraudulent companies like SLS Mortgage Services.
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| 03/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I HAVE TRIED SEVERAL TIMES AND SENT IN COMPLAINTS AND FAX IN REGARDS TO ID THEFT THAT OCCURED ON MY ACCOUNT. I LOST MY PURSE. IT WAS REPORTED TO XXXX COUNTY SHERIFF AND XXXX XXXX POLICE DEPT. THEY BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO. I WENT IN TO GET CAR FINANCING TO FIND MANY ERRENOUS ACCOUNTS ON MY CREDIT REPORT DUE TO IDENTITY THEFT THAT I HAD NO IDEA EVEN EXISTED. PLEASE CONTACT THE 3 BUREAUS ABOUT THIS MATTER SO I CAN RESOLVE OUTSIDE OF CIVIL COURT. I HAVE ASKED FOR MY REPORT TO BE CLEARED OF THESE COLLECTIONS AND FOR THESE ACCOUNTS TO BE UPDATED MY IDENTITY WAS STOLEN BACK INXX/XX/2005AND I'VE BEEN BATTLING THIS FOR YEARS. WHY AM I BATTLING WITH THE CREDIT BUREAUS WHEN THEY ARE HERE TO PROTECT THE CONSUMER. I ASKED FOR A FRAUD ALERT TO BE PLACED ON MY ACCOUNT. AND THE FOLLOWING ACCOUNTS REMOVED.
THESE FORMS HAVE BEEN SENT VIA FAX AND THEY SAY WE NEVER RECEIVED THEM. HOPEFULL THEY'RE RECEIVED FINALLY!!
XXXX XXXX BANK XXXX XXXX XXXX ACC NUMBER XXXX XXXX Account Number : XXXX XXXX XXXX Account Number : XXXX XXXX XXXX XXXX AT THIS TIME I HAD INSURANCE THIS WASNT ME AND IT NEVER WENT THROUGH MY INSURANCE XXXX XXXX/ XXXX XXXX Account Number : XXXX CREDIT INQUIRIES COMPLETE DEPARTMENT STORES, XXXX XXXX BANK XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX BANK XXXX XXXX XXXX XXXX XXXX, XXXX XXXX
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| 04/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was bought in XX/XX/XXXX. The new lender increased my payments {$300.00} a month. They sent a letter on XX/XX/XXXX stating when my mortgage was transferred to them the escrow was negative {$3400.00}. I spoke to previous lender XX/XX/XXXX and they stated that is not true. When my account was transferred it was showing {$630.00}. I spoke to previous lender XX/XX/XXXX and requested my payment history for the entire length of them having my account. I have not received that yet. I also spoke to current lender same day and told them the previous lender messed up my account and they didnt even pay my XXXX taxes till XXXX XXXX XXXXXXXX. I had to audit my own account every year. They will not contact the previous lender to sort this out. Told them if they did the math, add up the escrow I paid every month and add up the taxes and insurance they would see the previous lender made a mistake somewhere. But they will not do that and changed my monthly payment from {$1200.00} to {$1500.00}. They will not do anything to find the mistake. I have made every payment in the full amount and on time. I have excellent credit. I feel like they are double charging me. Since I have paid everything how is it short? Add up my payments and its more than enough to cover taxes and insurance. So why am I being double charged?
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| 07/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XXXX XXXX issued a mortgage on XX/XX/XXXX. They transferred my loan to Specialized Loan Servicing during the third quarter in XXXX. In XX/XX/XXXX, the title company handled my mortgage case sent me a letter stating that our mortgage record filed with XXXX XXXX XXXX had missing riders and wanted us to sign documents ( in attachments ) back. And I followed the instructions and sent the signed documents back. Now I want to payoff my loan, and the title officer found there are two mortgage records as followings : dated XX/XX/XXXX, recorded XX/XX/XXXX in XXXX XXXX XXXX, Page XXXX, in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the originally stated amount of {$510000.00} dated XX/XX/XXXX, recorded XX/XX/XXXX in XXXX XXXX XXXX, Page XXXX, in the Clerk/Register 's XXXX XXXX XXXX XXXX XXXX XXXX XXXX in the originally stated amount of {$510000.00} I have contacted both XXXX XXXX and Specialized Loan Servicing to solve the duplicate records about three weeks. The Specialized Loan Servicing simply said they don't deal with titles, and on their end, they can only see I have one mortgage with them. Also, XXXX XXXX in fact is the one on the title. The Chief Operating XXXX in XXXX Bank replied to me that they sold our loan to Specialized Loan Servicing and they can not issue any documents regarding the titles.
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| 05/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing ( SLS ) has become my new servicing lender since the beginning of XXXX. I have reached out to this lender on several occasions for mortgage assistance or loan modification. They continue to give me the run around regarding some type of assistance that I qualify for. My current BK post post petition payment is at a ridiculous {$3100.00}, my current P & I payment is {$2200.00} at 4 % per my docs I signed back in XXXX. SLS continues to send me denials stating that my P & I payment is {$1600.00} at 2 %. They clearly are smarter than this to make these type of errors. Because if you read the agreement I signed back in XXXX it clearly states that my current P & I payment is {$2200.00} at 4 %. If you look at the response they sent to me dated XX/XX/XXXX they clearly say in the 4th paragraph that my new P & I payment after modifying loan balances would be {$2200.00} which is clearly less than my current payments. When I call them they keep saying oh can you fax that over we're not seeing that anywhere. They are just playing games and are unwilling to finalize a loan modification for me ASAP. I would like for this organization to intervene and help me accomplish in receiving a loan modification for my family and I. Thank you and l look forward to hearing from you all asap.
XXXX XXXX XXXX
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| 03/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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After filing a complaint to get a copy of loan payment history records with CFPB on XX/XX/XXXX I received the requested information on XX/XX/XXXX.
In their letter Specialized Loan Servicing ( SLS ) that both my account transferred to SLS on XX/XX/XXXX, XXXX and the account in question was due for the XX/XX/XXXX post-petition payment. The other account was correctly shown as having the payment due XX/XX/XXXX.
After review of the payment histories provided and my payment records I see that I paid XXXX payment to the prior Loan Servicing company and did not owe an XXXX payment to SLS as they stated. They have been wrongly charging me a XXXX late fee since they took over this loan.
I sent a certified letter stating the problem and asking it be corrected AND I be refunded the improper late charges and included documentation from XXXX XXXX that they had received the XXXX payment on XX/XX/XXXX.
I received a reply from SLS dated XX/XX/XXXX saying the received my letter and my case is under review. I have since made MANY phone call but have not received any answers or reply 's and the errors have not been corrected.
They said in their letter they would have a response issued to me within state and/or federal regulations timeframes. I don't know what those timeframes are but I do know it have been 6 months!
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| 09/29/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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The second mortgage was discharged in a chapter XXXX bankruptcy in XXXX and the debt was not reaffirmed. In XX/XX/XXXX, I reached out to the lienholder and offered a settlement of the debt. On XX/XX/XXXX, we submitted a complete review packet to the lender. On XX/XX/XXXX, the lender flatly refused the settlement offer. On XX/XX/XXXX, a new settlement offer was submitted to the lender. On XX/XX/XXXX, " XXXX, '' our Single Point of Contact, said that they would likely counter to {$15000.00}. I requested they put that in writing, and they never did. On XX/XX/XXXX, they flatly denied the settlement offer again, and directed us to call XXXX XXXX with any questions. We submitted a third offer and they flatly denied it again in XX/XX/XXXX. A fourth offer and fifth offer were not reviewed - the lender confirmed receipt of documents, then days later sent denial letters based on a lack of the very same documents of which they had previously confirmed receipt. We submitted a sixth offer and review packet, and after weeks of review, we received a letter congratulating us on being selected for a loan modification - which would require us to reaffirm the debt which was discharged in bankruptcy. The letter even states that the request for settlement was not even considered because of the approval for a loan modification.
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| 11/30/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I originally took out my mortgage with XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. I received notice that my loan with XXXX had been transferred Specialized Loan Servicing ( SLS ) as of XX/XX/XXXX. I contacted SLS in early XXXX and was told that the loan transfer takes 30-60 days. In XX/XX/XXXX, I made my payment to SLS. Beginning in XX/XX/XXXX, XXXX XX/XX/XXXX, we made payments to XXXX XXXX XXXX ( XXXX ) time without fail or delinquency, on behalf of SLS. In early XX/XX/XXXX, I received a notice from SLS dated XX/XX/XXXX that my account number was reassigned ; Id already made my XX/XX/XXXX payment which was accepted and withdrawn from my account. When I called SLS in XXXX I was told that as of XX/XX/XXXX my payments should be made to SLS, and not XXXX anymore. Again, I had already made my XXXX payment and it was accepted so I made my payment to SLS for the month of XXXX. Then I received notice of default and intent to foreclose dated XX/XX/XXXX for failure to pay my XXXX payment. I received the same notice again in XXXX and XXXX for failure to pay in XXXX and XXXX, respectively. Even now, my online account still reflects one missing payment. I made the XXXX payment to XXXX, employed by SLS to collect payment, and have proof of payment in the form of e-mails, confirmation numbers, and bank statements.
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| 11/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I had a mortgage with XXXX. After Hurricane Irma, I contacted XXXX who offered a forbearance. They offered 3 options. One of the options offered was to have three months payments moved to the end of my loan without penalty. this is the option I chose. This was all done on the telephone. I did not make my next payment thinking that it would be moved to the end of my loan.
Within a couple of weeks, XXXX sold my mortgage to SLS ( Specialized Loan Servicing LLC ). When I contacted SLS, they advised that at the end of the forbearance a balloon payment for any payments missed would be due. They advised that moving the payments to the end of the loan was not an option. I asked if SLS was going to honor the offer from XXXX. they advised that they did not have anything from XXXX saying that they were allowing payments to be moved to the end of the loan. I contacted XXXX ( XXXX @ XXXX, XXXX XXXX ). XXXX advised that moving the payments to the end of the loan was, in fact an option they offered and SLS would be required to honor the offer. I have now missed a second mortgage payment and SLS is saying that they are waiting on XXXX to advise if they were going to honor that option. I was told by SLS that they have received several complaints from customers that were with XXXX and are now with SLS over this same issue.
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| 11/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our mortgage loan is part of a XX/XX/XXXX bankruptcy filing but we have been making the required monthly payments on time, however, we have not been receiving any monthly statements from Specialized Loan Services. We received a phone call XX/XX/XXXX advising that our loan was past due. During a phone call with SLS CS dept., it was determined that our XX/XX/XXXX escrow payment was erroneously applied to principal only. Same with our XX/XX/XXXX monthly payment. This resuled in our loan reflecting as past due and late payment fees being incurred. We made request in writing to have these payments reversed and reapplied but SLS advised they can not do so after 90 days.
I received a letter date XX/XX/XXXX from SLS stating that the information I received via my phone call in XX/XX/XXXX was incorrect and the payments were not mis-applied. This letter also advised us of the monthly payment amount due, the escrow balance due, and the late fee showing due on the account. I called SLS and they verbally confirmed that if those payments were made, the loan would be current.
Those payments were made, plus an additional payment for a fee that showed on our XX/XX/XXXX statement but we just received our XX/XX/XXXX statement and there is still an amount showing in " past unpaid amounts '' and it is larger than last month.
|
| 09/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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We went through the trial payments and completed the notary portion of the modification when we went to make a payment a month later we where told that the paper work was not correct and did not receive any notice on this issue we called back and they emailed me a new document to get filled out again we went to a judge and banker to make sure this was filled out properly and sent it in next day air ups a couple of days went buy and we got a notice the house was being put up for sale on XX/XX/XXXX that is only 5 days a way we have been in this position since XX/XX/XXXX we hired a attorney who is working on the sale dat to cancel it so we can go through this process again this will be the 3rd time with this bank we have completed 3 trial plans with a total of 9 payments we also trusted a company that charged us for a forensic audit they claimed we needed the company was home owner retention company in XXXX XXXX as well as there attorney we fired them and refuse to pay remaining fees they messed this up so bad now we had to hire a new law firm and they are good but we lost a lot of money and sleep. We have had a hard time my wife has XXXX we lost Family members to XXXX and my XXXX son got XXXX XXXX XXXX XXXX after a XXXX XXXX playing collage XXXX. it has been very challenging but now we are ok and need help.
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| 07/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was sold three times in the short time that I have owned my home. I purchased my home in XX/XX/2016. The latest mortgage company is SLS Loan Servicing ( Company ) whose principal place of business is somewhere in Colorado ( they keep changing mailing addresses ). I have been trying for a year and a half to have PMI removed from my mortgage payment. I have spoken to them countless times and sent a few letters. I have met all of the criteria for having PMI removed from my account including authorizing ( and incurring the cost of ) an appraisal ( even though the original appraisal was only a year and a half old ). That I have to pay for an appraisal is doubly outrageous as I have provided a appraisals of properties in my neighborhood which clearly demonstrate an increase of $ XXXX over what I paid for my house. I have been waiting for the results of the appraisal for over XXXX months. I despise this Company. All it has does is jerk me around and delay, delay, delay.
Please tell me if there is some entity other than CFPB that has jurisdiction over this matter. I am at the point where I am contemplating filing a lawsuit against this Company, but again I'm already being XXXX financially by having to pay for PMI which shouldn't be on my account to begin with, and an appraisal that isn't necessary.
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| 07/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Mr. XXXX XXXX, CEO Specialized Loan Servicing XXXX XXXX XXXX.
XXXX XXXX, CO. XXXX XX/XX/2019 Dear Mr. XXXX : An SLS employee who took my phone payment, inadvertently entered the wrong amount. Instead of her entering my regular monthly payment of {$2800.00}, which I made clear to her that I wanted to pay, she entered the amount of {$2000.00}. I made my payment on Friday XX/XX/XXXX, but did not learn of the mistake until I checked my bank record on Monday XX/XX/XXXX. I saw where SLS made an error and I immediately called to make sure I had my payment in before it was over 30 days late and reported to the credit agencies. To my dismay, I was informed by another SLS employee that the amount that was short ( the {$800.00} mistake made by the SLS employee on Friday ) would be reported over 30 days past due.
I can not afford to have my credit score impacted by this error made by SLS. My wife and I are involved in a number of financial negotiations right now and need our credit scores left intact.
My hope is that SLS find a way to address the issue and not have your employee mistake ruin my credit score, especially at this time. Can you assure me that you will rectify this error expeditiously?
Please keep me informed on your course of action.
Sincerely, cc XXXX XXXX, SLS Customer Care Manager ; XXXX XXXX
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| 09/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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After refinancing my home I was only given temporary payment coupons to make my payment. Once I received my first paper statement it showed a shortage of XXXX. My first statement was received on or about XXXX XXXX. I contacted XXXX, the mortgage company and attempted to correct the discrepancy, however, XXXX was in the process of selling my loan and was unable to assist me in any way and was instructed to call the new loan servicer ( SLS ) to correct any problems. SLS was unable to assist me until they processed the loan after XXXX XXXX. I contacted them again on XXXX/XXXX/2015 and XXXX and was informed that they do not have any information prior to their taking control of the loan and offered to request my statements from XXXX Mortgage to review. No statements were ever sent to me. I contacted SLS again approximately the middle of XXXX to attempt some resolution. After speaking with the agent she was able to see past payment activity and was able to locate the issue of XXXX Mortgagemisapplying my first payment causing payments to be late from that point forward. Now I am in a situation were neither mortgage company claims to have the ability to assit me in the matter. I made contact with the first mortgage company as soon as I received my first statement showing a discrepancy was sent and made me aware.
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| 09/26/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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Closed on new home XX/XX/2020 with XXXX XXXX and attorney. Mortgage XXXX Made payments to XXXX XXXX until I was notified that my loan had been sold.
I made a total of XXXX payments to XXXX XXXX for XXXX, XXXX total {$1600.00} on XX/XX/2020.
On XX/XX/2020 I began paying SLS {$800.00}.
The first payment they received they put in a hold account without notification to me.
On XX/XX/XXXX they applied 199 % of the {$800.00} to the principle on the mortgage because they said I never directed them as to where to apply the funds ( didn't know the funds where in a hold acct ) Now they are trying to increase my monthly mortgage payment under the guise that I do not have enough money in my escrow account.
I would note that my taxes and insurance are included.
Taxes increased XXXX and Insurance increase by {$190.00} per year which would justify a {$1600.00} increase IF MY ACCOUNT WAS SHORT!
I have spoken to numerous customer service agents who told me " there was nothing they could do '' to " I will have the money transferred '' and you will be all set.
In XXXX a CSR told me to pay XXXX and when the money transfers back I should be caught up. So I paid an additional {$110.00}.
It still has not been resolved and as of today they are starting to charge me late fee 's and talking to me like I'm a dead beat.
|
| 04/04/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I have asked for a loan modification from Specialized Loan Servicing regarding a 2nd mortgage on our home. They sent forms w/instructions to fill out which I have done ( 3 times ). They send to me documents showing every thing is completed and no action needed except for a copy of my wife 's pension annuity letter from the XXXX. Copies of my wife 's annuity reward letter as been sent to them 3 times and now I am sending it for the 4th time for they keep saying they did n't receive all the pages. They have received them and they are either incompetent or they are stalling on purpose. I did a XXXX search on line and found hundreds of people are having the same problem with them. They claim they can modify the mortgage but seems they keep stalling until the time to do so runs out. I have been in this process with them for over 3 months. If not modified this loan will go from about {$120.00} per mo to $ XXXX.per mo. Do to a serious hardship we had during XX/XX/XXXX & XX/XX/XXXX we just cant swing that right now. we only asked for 2 yrs up front to remain under same terms as is now and give us that 2 yrs to get it paid down so the remaining 10 is more realistic. It seems they would rather force us out of our home. We have perfect credit and have never missed a payment on any loan or credit card in our lives.
|
| 08/03/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
I made my XX/XX/XXXX mortgage payment on XX/XX/XXXX. The payment was in the amount of {$450.00}, of which {$350.00} was to be applied to interest and {$100.00} to principal. On XX/XX/XXXX they applied the entire payment to principal then after XX/XX/XXXX they proceeded to call me daily that I delinquent on the mortgage. I have tried to rectify this since XX/XX/XXXX by emailing and calling them almost daily. They then reversed the payment and applied it all to interest. Again even after numerous calls and emails they still are not applying the payment correctly and as a result I have been over charged for interest because they did not retroactively apply the payment with an effective date of XX/XX/XXXX. I have sent 6 emails to try an get this fixed to which I have never gotten a response except to say that they received my email, I have called no less than 5 times and there is never a Supervisor or Manager available to talk to. They take my name and say they will call back but they never do. I should be due for my XXXX payment and as of today they have made even a bigger mess by reversing and re-applying the payment again to interest and their systems now shows I am due for the XXXX payment which is incorrect. It's simple servicing, so I am at a loss as to why this payment can not get applied correctly.
|
| 04/12/2021 |
Yes |
|
|
|
Web |
|
|
This is a formal complaint against Specialized Loan Servicing ( SLS ) and XXXX XXXX. When I purchased my new home, I was convinced to buy a paid in full mortgage insurance premium. I knew the full 10 years of the policy would not elapse before the policy was cancelled and decided a refund for the unused portion would be fine. Since the purchase, I have brought my equity up and the mortgage insurance is no longer needed. I paid {$10000.00} for the 10 year policy and it was in effect for only 1 year and 4 months before cancelled. I refinanced through a different company and paid the original loan in full so it met the 80 % requirement for cancellation.
The loan servicing company and insurance company are now telling me that it is a non-refundable INSURANCE policy. I have received the paperwork that I signed when I originated the policy, and it states that the policy is refundable with 30 days notice. I originally contacted them XX/XX/2020. My loan Number with SLS was XXXX and my insurance policy with XXXX is # XXXX. I have contacted them numerous times via letter and calls and they still refuse to uphold the cancellation policy in their terms.
I am attaching the letter of correspondence that SLS has provided to me in their response and the original paperwork that I signed to setup the insurance policy.
|
| 09/16/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Older American |
|
THIS COMPLAINT IS AGAINST Specialized Loan Services, LLC and XXXX XXXX XXXX.
On XX/XX/2019 XXXX XXXX XXXX, XXXX sent a notice that they had assigned, sold or transferred our Home equity loan to XXXX XXXX XXXX. Specialized Loan Servicing, LLC Specialized Loan Service handles the billing.
ISSUE : We have had many conversations with customer service and XXXX to no avail. We have not had any billing from them to this date even though a review board approved sending us statements. They had us sign a request for statements on XXXX XXXX ( Electronically ) per XXXX in their Home Equity Department. XXXX XXXX XXXX XXXX XXXX-XXXX ( MT ) See reference # XXXX The first payment they asked for was not correct and they considered it a partial payment {$800.00} then asked for an additional {$87.00}. Our online account still does not reflect our XXXX payment {$880.00} even though they put through our check. Now they are asking for {$790.00} ( approximate ) figure no billing. I need them to send monthly bills and I will send a payment. Customer Service personal do not give the same answers to our questions.
I will not be sending payments to a company who can not get the distribution of payment correct or answer correctly our questions about our payment history I want a monthly statement prior to sending my payments,
|
| 09/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
Foreclosure document fraud by XXXX XXXX as master servicer of XXXX XXXX XXXX XXXX XXXX mortgage pass-through certificate, series XXXX.
Assignment of Mortgage - Robosigned and robo notarized Assignment of Mortgage - void as it was assigned by XXXX to the Trust Assignment of Mortgage - Void as it was not executed until after 20 days after the filing of the foreclosure complaint.
Assignment of Mortgage - Void as it makes reference to a mortgage recorded in XXXX County, Florida at book XXXX and page XXXX. This is not my mortgage.
Note - Void as it assigns the mortgage from the Originator directly to the Trustee.
Note - Void - Defunct companies can not assign anything when they are defunct. XXXX XXXX XXXX filed bankruptcy in XXXX XXXX and the Assignment says the note was assigned in XXXX XXXX, XXXX. 2 years after the company went out of business.
Assignment of Note was executed and it states that it was assigned in XXXX which is 2 plus years after the closing date of the trust, XXXX XXXX XXXX XXXX XXXX mortgage pass-through certificate, series XXXX ASSIGNMENT OF MORTGAGE AND NOTE ARE VOID - THEY ARE FRAUDULENT DOCUMENTS PREPARED BY XXXX XXXX XXXX TO FILE FORECLOSURE.
XXXX XXXX XXXX WAS DISBARRED FOR FRABICATING FORECLOSURE DOCUMENTS XXXX XXXX HAS A MANNUAL FOR ATTORNEYS ON HOW TO FABRICATE DOCUMENTS.
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I got a home loan on XX/XX/XXXX, and my loan was sold to Specialized Loan Servicing, LLC in XX/XX/XXXX. A couple months later I recieved a notice that my taxes weren't being paid and were late. I called the company to get it taken care of, couldn't get anyone but they said on a recorded message to send them the bill and it would be paid. Fast forward a couple months and I get a notification that my insurance had lapsed and I needed new or they would be buying me insurance. I scrambled to get new insurance and thought it was fixed. Now they are trying to bill me for the time that the insurance was lapsed, even though I paid my bill and they had it in escrow, they just chose not to pay it. When I called they tell me they didn't get a bill and our insurance didn't know they were our servicer but my wife called to update that with the company, and I never knew anything about it until it was already lapsed. Their response was that they can legally charge me because I didn't have coverage. How am I supposed to know if they are paying it every month or letting it lapse so they can conveniently provide me with their coverage for the time it was lapsed? Clearly deceptive practices, or at the least incompetence. They should be covering the cost of the " extra '' insurance since it's their fault it wasn't paid.
|
| 05/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I AM FILING A COMPLAINT AGAINST MY MORTGAGE COMPANY SPECILIZED LOAN SERVICES BASE IN XXXX, I LOST MY SOCIAL SECURITY FOR A 3 MONTH PERIOD INXX/XX/XXXX -XX/XX/XXXX AND I TOLD SPECIALIZED LOAN SERVICES THIS WHEN IT WAS HAPPENING AND I WAS TOLD WHEN YOU GET YOUR INCOME BACK JUST SEND US WHAT YOU OWE US TO GET BACK ON TRACK, SO I DID IN XX/XX/XXXX I SENT THEM A CHECK FOR THE 4 MONTHS AND ABOUT MID XX/XX/XXXX THEY SENT ME A LETTER AND A MY CHECK BACK STATING THEY ARENT ACCEPTING THIS CHECK AS IT IS PAST 90 DAYS AND MY LOAN IS IN DEFAULT. IN XX/XX/XXXX I GET A LEGAL PAPERS STATING BC OF THE DEFAULT THEY ARE STARTING FORCLOSURE PRECEEDINGS, I IMMEDIATELY GET AN ATTORNEY AND HE BEEN TRYING TO TELL THEM THAT I HAVE THE INCOME TO SUPPORT THE HOME AND I WANT TO STAY IN HOME, AND BECAUSE THE MORTGAGE COMPANY AND THE COURT ARE DRAGGING THERE FEET, I NOW OWE {$73000.00} IN ARREERS AND MY ATTORNEY HAS LEFT NUMEROUS MESSAGES FOR THE MORTGAGE COMPANY TO PUT THE AREERS ON END OF LOAN AS A BALLOON AND THE MORTGAGE COMPANY REFUSES TO CO-OPERATE OR EVEN GIVE ATTORNEY A PHONE CALL OR NOTHING THEY REFUSE TO MOTIFY THIS LOAN OR EVEN NEGOTIATE THIS LOAN, AND I HAVE NO OTHER WAY BUT BANKRUPTCY AT THIS POINT WHICH I DONT WANT TO DO.I AM ON XXXX CANT WORK, AND THE SPECIALIZED LOAN SERVICES REFUSE TO NEGOTIATE WITH MY ATTORNEY.
|
| 12/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I received a Good Bye Letter, dated XXXX XXXX, XXXX, from XXXX XXXX notifying me that the servicing of my home mortgage loan had been transferred to Specialized Loan Servicing, effective XXXX XXXX, XXXX. I also received a Final Escrow Review Statement from XXXX XXXX dated XXXX XXXX, XXXX.
For the last two years my payments have been on time and my home insurance and city taxes have been paid via the escrow account. The payment became due on the first of the month and I have been paying via my XXXX XXXX online no later than the XXXX of the month. Via my online account i could view prior payments and payments made from my escrow account.
When I logged in to my XXXX XXXX account this weekend it was not possible to pay online. When I called XXXX XXXX I was told to contact another department ( XXXX ) during business hours. On Monday morning I called and over the phone was given my new loan number with Specialized Loan Servicing and another XXXX number ( XXXX ) In the last week I was unable to contact a live human being at SLS to discuss the status of my loan and the escrow account. I have two options to make a payment Online via XXXX and XXXX XXXX with a {$9.00} fee Via an automated phone system, with a {$9.00} fee Since I have no other options Ive made the XXXX payment today, XXXX XXXX, XXXX online.
|
| 06/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The bank sent me a letter with my current loan number and my new servicers loan number for the home were closed last month, so I used the instructions on the letter and on the websites of both servicing companies to attempt to establish an online account to pay my bill. The website for both servicing companies says my loan doesnt exist no matter what loan number or identifying information I provide, so I have no way of knowing how to make my payment safely and securely by the due date on XX/XX/2021. I do not feel safe mailing a check with my bank account information to either loan servicing company because neither of them can tell me if I have a loan account with them. I believe this is an undue burden placed on me by both servicing companies, because I work during their call center hours, which means I have no alternate means of inquiring about my loan. I do not have time to play phone and email tag, and their customer support teams lack the training they need to help me. You never get the same answer twice, and you have to just pray to a higher power that their websites work on any given day. I have no other recourse apart from this complaint, so I hope it helps XXXXXXXX XXXX and CMC Funding Inc find the motivation to help me get my bill paid on time using a safe and secure method of payment.
|
| 03/30/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Two years ago, I sent the below message to Senators XXXX and XXXX. I have yet to see any action. Is it time to give up and consider all politicians do not respond? My situation has been resolved after about 6 months of back and forth letters, but what about the unfortunate people who ca n't afford to close their account? SLS actions border on criminal!
XX/XX/2015.
Senators XXXX and XXXX : Please have someone look into the unethical/illegal practices of Specialized Loan Services ( SLS ) Corp based in Colorado. In our particular case, our HELOC was sold from XXXX to SLS. After reading about SLS, which is really a debt collection agency, with all of it 's tactics, we decided to payoff the HELOC and close our account. Two months later, we still ca n't get a correct statement from them in order to ensure the lien against our property is satisfied. Rather than give you more particulars, I believe it would be best if your staff googled " SLS Complaints '' and read about their tactics. There are some very unfortunate people being taken advantage of ; some being threatened with losing their homes over a " missed '' {$50.00} payment. I say " missed '' because SLS does n't cash the check and then the " fun '' begins. This outfit has been in business at least 8 years and it is overdue to be investigated.
|
| 02/07/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
We purchased our home in XX/XX/XXXX with over {$80000.00} of equity in it. The mortgage company was XXXX. On XX/XX/XXXX, our home flooded. We immediately moved into a hotel for 4 months ( that we had to pay for ), then in XX/XX/XXXX we moved into a XXXX trailer for the next 18 months. During this time we were reassigned to XXXX. As a result of the XXXX XXXX XXXX of XXXX, we were put into mortgage forbearance. Long story short, we submitted for hard-ship or refinance 8 times and have been turned down each time. In almost every instance there was something wrong with our paperwork and on XXXX occasions, when we were waiting on a reply after we though everything was fine, XXXX came back and said they apologize but we had been reassigned to a new XXXX. My wife even lost her job and XXXX would not help. Keep in mind, during the early stages we had a ton of equity in the property and asked several times to just add the outstanding balance to the back of the loan. Each time we were turned down and the only remedy was to pay-off the entire amount. We even went to our XXXX XXXX for assistance and were turned down by XXXX. I have had to file Bankruptcy 3 times to avoid losing my home and my wife has filed once. We just submitted to again to be refinanced to no avail as we are now way behind in payments.
|
| 05/22/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
I had a negative loan amortization with originally XXXX xferred to XXXX XXXX XXXX and when I was in the midst of modification when the loan transferred to SLS.
SLS, since day one advised me that I should foreclose and thats my only option. My loan mod attempts keeps getting denied without even being reviewed.
They keep denying me due to incomplete package, but I am calling them every day, half hour after they told me the package was complete, they would deny my package due to incompleteness.
They changed my account manager XXXX times in 2 weeks. they never returned my numerous calls back & I was calling them everyday. I have proof in writing that my acct mgrs were changed almost every other day in the past 3 weeksI offerd them a downpayment toward modification, to get a fixed interest rate, but no luck, they are not letting me make my regular monthly payment either.
All I want from them is a fixed interest rate, so my loan amount doesnt increase due to a negative amortization.
Now I have a trustee sale date for XX/XX/2015 right in the middle of modification. and after scheduling the date I was denied me due to incomplete packagte again.
I did n't even find out about the trustee sale until the county sent me a letter yesterday,. They were trying to foreclose on me without letting me know.
|
| 12/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
|
I contacted the mortgage company when I noticed on my statement that my additional principle payments were being held in a suspense account instead of being posted on the day it is received. I make all of my payments through my banking bill pay. I make my regular payment on the XXXX of the month and then an additional payment to principle on the XXXX and XXXX. They are holding additional payments and posting them on the last day of the month. The loan interest is calculated on a daily basis, therefore they are charging me interest on the balance excluding my payment being held through the end of the month. Then they add these additional interests to my balance before posting my payment. They should be posting my additional payments to the principle on the day it is received. I called them to ask why this was happening and they told me this is their policy and if I make additional payments, I have to call them directly, mail it directly to them, or to do it on their website only. They said they would NOT post additional payments coming from my bank on the day it is received to my principle balance. I then tried to make additional principle payments directly to their website but it will not accept any, the website will only be accept it with an additional monthly payment. Please help! XXXX XXXX
|
| 03/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Re : Complaint ID XXXX Despite assurance in writing from Specialized Loan Servicing, dated XX/XX/XXXX, that " An escalated manual update to remove negative credit reporting for XX/XX/XXXX and XX/XX/XXXX has been sent to the credit reporting agencies '', XXXX still shows us 30 days late on the mortgage Loan No. XXXX.
This loan was paid in full on XX/XX/XXXX and we were never late on any of our monthly payments. We had excellent credit. The title company, XXXX XXXX XXXX, erred in the payoff process when we sold the property by sending an incorrect payoff amount to Specialized Loan Servicing. Specialized Loan Servicing was extremely uncooperative throughout the process of getting that situation rectified. Instead of working with the title company, Specialized Loan Servicing reported us 90 days late to all three credit reporting agencies. That action has been extremely detrimental to our credit scores.
Thanks to CFPB, Specialized Loan Servicing responded to our original complaint. Two of the credit reporting agencies have since removed the negative credit reporting. However, XXXX still shows us 30 days late on the mortgage. The negative credit reporting continues to impact our lives.
This issue has been ongoing since XX/XX/XXXX. We have spent countless hours trying to resolve this matter.
|
| 07/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have experience trouble changing my home owners policy to a new vendor. In talking with my XXXX agent, I was offered saving on my policy due to bundling with my auto policy. I have uploaded the Insurance disclosure page to myinsurance portal to update the escrow account. In return, SPECIALIZED LOAN SERVICING, LLC has sent me text links to upload the documents. I have uploaded the one page document from my Insurance agent at XXXX beginning on XX/XX/1924, and XXXX. My agent has also uploaded the insurance disclosure 3 or 4 times since the policy was written. Every time I receive a text notification and email stating " We are unable to process you doc ( s ). Resubmit docs. '' Neither my XXXX Agent or I am able to successfully update the documents with SPECIALIZED LOAN SERVICING to date, and the updates must occur by the end of the month, XX/XX/XXXX, or it will not show I have insurance on my home. Both my insurance agent and I have not been given a phone number to call in our corespondences with this Mortgage Holder, and he pointed out this is unique. Without any phone number to call, neither of us have any option to followup except to keep submitting the documents through the myinsurance portal. Please let me know what I can do to expedite this matter before the end of the month.
Thank you
|
| 11/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had a flood in my house on XXXX XXXX, XXXX The insurance company sent me the check for the repairs in the amount of XXXX after my deductible on XXXX/XXXX/XXXX ( they were behind sending the check because the large demand with the fires in XXXX XXXX The insurance company sent the check to my name and the mortgage company, I called the mortgage company to arrange the endorsement of the check, they said I had to mail it, I said I wanted to take it personally even if I had to fly to XXXX to take it because I had no floors, no kitchen, no bathroom at my house and I needed to get my house back together right away. They said the only way to do it is to overnight the check and then they will send me a check, I overnight the check, I uploaded all the information they requested, then they said that my account showed to be delinquent and they could n't release my insurance check to me. I told them the account was not delinquent, they confirmed with the mortgage department that my account was current. but they still insist in keeping my money illegally, They do n't even pay me interest on my money. I am not able to put my house back together and we are not able to live at the house without the kitchen, bathroom, flooring and walls missing. this is causing an extreme hardship, we have no place to live!
|
| 02/13/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
|
|
This is a complaint from XXXX and XXXX XXXX to Specialized Loan Servicing for requesting ( 2 ) two months to respond and failing to answer and respond directly to the actual requests for consumer information that was asked in the prior complaints submitted.
You have ignored, attempted to cover up problems, give continuous repeated answers to unknown subject requests never made. You have ignored the illegal documents I have informed you of and continue to use and rely on after proof of fraud. I have been denied my lawful right to the information of the recent introduced blank endorsed copy of alleged Disclosure and Agreement Statement ( I did not sign ) you say is mine but will not say when you obtained it. This has nothing to do with closing, PSA, or any excuses you used to avoid a truthful answer. You are deliberately forcing me to take other actions instead of answering simple requests.
If this is due to the inability of an untrained complaint department with lack of knowledge in these matters then something needs to be done and immediate action taken regarding these most serious XXXX in this department. The recent responses lack direction, lack comprehension of content and fails to properly respond to prior and previous complaints. You can not " close '' something that never took place!
|
| 12/16/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
About 6 years ago I refinanced my home. As part of this process, I thought my second mortgage was part of the refinance. I stopped paying my second mortgage thinking it was paid. Specialized Loan Servicing did not send me a statement nor did they try contacting me until this year. They contacted me via certified mail and explained that if I did not pay my back second mortgage payments they would foreclose. At first I thought it was a scam. Nothing was on my credit report showing I was delinquent and like I said they never contacted me up until this year. I was able to secure a HELOC to pay off the Specialized Loan Servicing demand. Normally a delinquent loan does not qualify for a second mortgage but since they never reported it delinquent I was able to easily get a loan. Unfortunately I had to pay a ton of interest that I would not have accrued had they sent me a statement or contacted me in any way. In addition to this, they refused to refund an over payment made to settle the loan. They agreed to a lower payoff amount however my loan to pay Specialized Loan Servicing off was already in flight. Instead of redoing the payoff with my current lender I sent the full payoff amount. This was {$17000.00} more than the agreed payoff. Specialized Loan Servicing refused to refund this overpayment.
|
| 11/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
In recent weeks and last night I received disturbing calls from men relative to SLS : XX/XX/XXXX the first identified himself as XXXX XXXX with TN XXXX XXXX said he was from SLS and had me confirm my address and loan number.
XXXX threatened me with legal actions such as foreclosure and said he was turning over " my case '' to SLS legal dept. He mentioned a payment of $ 900+, he said I owed him. When I asked to call him back, I did so but got his voice mail and then he called me back immediately and continued his threats.
Since I had been spending hours of time on the phone with SLS through out the month of XX/XX/XXXX with insurance escrow problems ; ( see XXXX-XXXX ) I thought this call was maybe legit.
I immediately reported this complaint to SLS and I got the run around with four different SLS departments. The reps said it wasn't their problem and that their department didnt handle fraudulent calls and they finally gave me their " Executive Services number XXXX XXXX. Then ... Last night XXXX, a man named XXXX called from SLS Executive SVCS.
XXXX would not identify his company! I got angry as I could see it was SLS and and he hung up on me! He would NOT say he was from SLS but I could see the XXXX ID on my cell phone. He demanded I identify myself but I would not as he had called me!
|
| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
A month ago I got delinquency notice from lender ( SLS ). The reason in the notice was a missing payment. In reality when I checked the account summary, I saw that the auto payment was executed on time, but still their backend system marked my account as late on payments. Also they 1. charged me late fees, 2. disabled my auto payment option quoting the missing payments, when it is not actually a late payment 3. reported the same to all three credit bureaus thus dragging down my credit score This has literally paralyzed me from getting better financing options and thus impacting me financially.
Worst part of it is the customer care. The service channels availabe are only able to hear my case, and they cant provide me a case number and does not allow me to talk to supervisor. They make false promise that, a supervisor would look into the case and connect back in 24-48 hrs and that was never the case. Also when I first reported the issue on XX/XX/XXXX, I was told that they would investigate the same and resolve it by XX/XX/XXXX and there is no progress made. On followup on XXXX of XXXX, the opened yet another parallel case as the support personal was not able to see any update.
Also I was asked to send an email detailing the issue and no response there other than a canned auto response.
|
| 03/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX when I was making a payment over the phone for my mortgage, the servicing company ( Specialized Loan Servicing, LLC - SOS ) offer me a 3 month deferral payment because I was on the affected zip code area in XXXX. First they told me to just not pay for three months, that it sounded very odd to me, when I called again and again, they always gave me a different answer. Finally on the 12th call, they told me I needed an approval from the bankruptcy court authorizing the to grant me deferral program. My attorney went to court and got approval by the court and send it to them. I didn't pay for three months and on XX/XX/XXXX, made my first payment and so on, until this date. Now they are taking me to court and saying that am 3 months behind payments, because they never signed an agreement with me. After trying to find a solution and explain that I was affected by the Hurricane, they offered me a 6 month re-payment plan ( for the 3 unpaid months ) wish I agreed, but now they are not sending me the agreement of the repayment plan and are taking me to court.
I do not think is a fare way to deal with a customer and I do not believe I have done anything wrong other that believe their word.
What options do I have than to take them to court and I do not have the funds for an attorney.
|
| 03/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/XXXX To whom it may concern, On XXXX XX/XX/XXXX I refinanced my home.
My new lender was to be Specialized Loan Servicing LLC.
Account # XXXX.
XXXX XXXX XXXXXXXX XXXX XXXXXXXX, CA XXXX XXXX My first payment was not due until XXXX. On XX/XX/XXXX I received notice that they had sold my loan to XXXX XXXX XXXXXXXX XXXX.
Account # XXXXXXXX XXXX XXXXXXXX XXXX NJ XXXX XXXX They said any payment after XX/XX/XXXX would go to XXXX. On XX/XX/XXXX I sent my first payment {$1300.00} to XXXX. The late fee is not in effect until the XXXX. They returned the payment on XX/XX/XXXX. When I called them about it they said it was to go to Specialized Loan Servicing LLC because it was technically due on XX/XX/XXXX. I called Specialized Loan Servicing to make a phone payment but they had no record of me, my husband or either of our SS numbers. I talked to 5 different departments but no one could help. On XX/XX/XXXX I sent a payment to them via bill pay ( Through XXXX XXXX {$1300.00} XXXX on the computer to see if that would solve it but they returned it on XX/XX/XXXX.
I have tried everything I can think of and do not want to be harmed by incurring unfair late fees or have a derogatory comment on my credit history. Please advise.
Sincerely.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX XXXX
|
| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I made my very first payment and set up the payment along with auto pay on XX/XX/XXXX. I finished setting everything up online and questioned whether I did everything correctly or not. After I completed everything I called the company to ensure that I had set everything up correctly. I spoke to an agent named, XXXX. He looked and said everything looked good as far as my payment and the amount I wanted to pay. The amount was supposed to be {$1500.00}. The next day a grand total of {$4700.00} was drafted from my account! I immediately called back to see what could be done to correct this issue. I was promised a refund minus what I owed ( {$1500.00} ). I explained that I needed my funds as soon as possible due to the need to pay other bills! They stated that there is no way to expedite my refund and that any costs I incur as a result of this issue would be mine to bear. They also processed my refund incorrectly and only intended to refund me in the amount {$1500.00} despite being charged {$3100.00} over what I intended to pay ( {$1500.00} ). Today, I spoke to a XXXX who was not only rude, but refused me his XXXX. The response I was given was unacceptable! They said that they did not care that I was filing this complaint or about any other measures I would take for resolving this matter.
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| 01/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I was in forbearance since COVID started. This bank kept calling me and calling me and I finally was able to pay what I owed. When I paid them, they said there shouldnt be any fees but on the day I sen tin my payment, they tack on a Property inspection fee. This was all on XX/XX/19. I have called twice and 2 agents told me there shouldnt be any fees and they will escalated but after a month since the fees was put on. Its still there and the bank agents just give me run arounds and escalate that goes nowhere. The fee is {$15.00} but its not the amount. Its the way they tack these onto unsuspecting customers. And this is after I ask them if there are any fees. I attached the screenshot of my payments. The fee of is on the same day I submitted payment. Even before this, the company kept calling me saying they cant extend the COVID forbearance even though its required by law. Yes. I have called them to extend and they said its extended. Then they turn around and require me to fill out one of their forms in order for me to be qualified.
i do want to state I had this problem with another account and you guys fixed it. Hopefully you guys can reversed the amount here as well and make this a smooth process. Thanks in advance. I am not sure why I had to go through CFPB to have this resolve.
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| 12/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
This money is sitting on an account at Specializing Loan Servicing since XX/XX/XXXX Account # XXXX Routing # XXXX XXXXXXXX XXXX # XXXX ( my account number ) I had called the mortgage company on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX spoked to XXXX, XXXX, XXXX and XXXX. in the XXXX of XXXX XXXX. Also spoked to their XXXX XXXX. numerous times, and left numerous messages. And still the money is sitting in their account for more than a month. Please help me to resolve this issue. I am disable single father. Below a copy of the XXXX email.
Application ID : XXXX XX/XX/XXXX Dear XXXX XXXX XXXX We are writing to inform you that the payment below has been issued as part of your New York XXXX XXXX Assistance Fund ( XXXX XXXX ) award. The amount disbursed to the entity below is {$8100.00}.
The following payment was made : Specialized Loan Servicing LLC XXXX XXXX Clearing {$8100.00} XX/XX/XXXX If your XXXX XXXX award includes multiple payments, they may not all be issued on the same date. You will receive a separate notification when each payment is issued. You will also receive a notification to confirm once all payments have been issued and your case is complete. If you have any questions about this payment, please contact us at XXXX ( XXXX ).
Sincerely, New York XXXX XXXXXXXX XXXX XXXXXXXX
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| 04/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Variable Rate Mortgage ( VRM ) interest rate is recalculated annually on XX/XX/XXXX each year. Specialized Loan Servicing, which was appointed by XXXX XXXX to do the loan servicing, fraudulently took the following actions : - Failed to release the new 2020 annual interest rate statement - Issued XXXX billing statement showing incorrect interest rate at 4.25 % ( was 5.25 % ) -Attached - Per the " 1 Year US Treasury Security Weekly Average '', the contract index, the one year average rate for XX/XX/2020 is " 0.17000 '' which is prescribed for the week of XX/XX/2020 - Attached -Annual Interest Rate is Contract margin rate of 2.75 % plus the Annual US Treasury annual weekly average for XX/XX/XXXX each year now at " 0.1700 '' = a new mortgage rate of 2.92 %. However, contract has a maximum plus or minus interest rate change maximum of 2 % of any given year. Therefore previous interest rate, see Attached XXXX billing statement was 5.25 %. THEREFORE NEW 2020 ANNUAL INTEREST RATE SHOULD BE 3.25 %. which is higher than the calculated rate of 2.92 % and acceptable based on contract terms and conditions.
Specialized Loan Servicing LLC should be forced to correct their fraudulent error and other consumers should be alerted to this fraud that occurs in low competence loan servicing companies.
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| 03/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
My mortgage loan was transferred from XXXX XXXX to Specialized Loan Servicing. On XX/XX/2017 I made my first payment to SLS. Since then, they have not reported to the credit bureaus that I am a customer of theirs. I called them on several different occasions. They gave me a diffrerent answer to this problem each time. Ultimately, they said that they do not report until after the initial 60 days following servicing transfer of the account. Well, the first time I called it was within this window, so I waited. Each time I called after that they assured me that they would report and did not. I am currently shopping around for mortgage loans and by them not reporting, this negatively affected my credit report. When you pull both mine and my ex wife 's, who is also on the loan, credit report it shows no account for SLS. Just the closed account from XXXX XXXX. This is also negatively affecting my ex wife 's credit as well. It has been over 2 months since the initial 60 days have passed and they still have not reported us as their customers. All I want them to do is report our account to the credit bureaus, but they seemingly are refusing to do this either to incompetence or maliciousness. I have no doubt that if I missed a payment or stopped paying them, that they would report with haste.
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| 01/24/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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I received a Notice of Sale of Ownership of Home Equity Line of Credit via mail XX/XX/2021 from Specialized Loan Servicing ( date of loan XXXX Loan amount- {$40000.00} ). I informed them immediately via certified mail that this is a fraudulent loan and my signature was forged. I have requested a copy of the loan documents and never received a response. I spoke to a Customer Resolution person named XXXX, XXXX several times ( 4 ) via phone and informed him as well that I never signed for a Home Equity loan and he told me that Specialized Loan Servicing could not do anything and that I would need to file criminal charges against the person who forged my signature. XXXX stated that he would send me a copy of the forged loan documents. I called to follow up on XX/XX/XXXX and spoke with XXXX and he said the documents are in archive and is taking a while to be pulled and that he will send out within 7 to 10 business days but I had to agree to a loan modification in order to stop foreclosure and send them a check for {$6900.00}. I sent a check on XX/XX/2021 in the amount of {$6900.00} that they cashed and they never sent me the fraudulent loan documents. Now they are sending me a notice that they may pursue with foreclosure and that they offered me relief assistance which is not accurate.
|
| 02/02/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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My complaint is with Specialized Loans Services ( SLS ). I have 15 year fixed rate mortgage that closed on XXXX. My loan payment is {$2600.00}. I have paid my mortgage on time every month since then to date, XX/XX/XXXX. In mid XXXX, SLS created an Escrow account without my knowledge or consent. They then paid my property taxes for City of XXXX and XXXX XXXX Georgia. Again without my consent or knowledge. I can furnish proof that I repaid SLS for their outlay and I can provide proof of payment for my monthly mortgage amount stipulated in my closing documents. SLS has not applied ANY of my monthly payments since XXXX to my account and now states that I am in default. They have also sent me a bill for XXXX and I have NO IDEA why. And did I mention they sent ME a check for {$7100.00} in XX/XX/XXXX?? I have made numerous calls to rectify the matter but no customer representative can alter or make changes and only are willing to take payment. I have requested 3 " Supervisor Callbacks '' which have not happened. No one can tell me how I am in default and have negative credit reporting as a result. I am at my wits end. I need help. Again, I can provide any necessary documents proving my on-time monthly mortgage payments and my repayment for monies paid on my behalf for property taxes..
|
| 12/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Specialist Loan Servicing is doing eveything in their power to deny my loan for any assistance. I have reapplied numerous times however, they keep using less income then what I summited in my application for mortgage assistance. I have appealed and have provided proof of my income but SLS is refusing to use my whole income, making me look like I can not afford my house. I am tired of the excuses they are giving me when I have provided my bank statements for proof that I received direct deposit from my job and also I am collecting rent. I have provided SLS the rental lease as well, I honestly do not know what SLS intentions are at this point. I have tried to work directly with them but once agin this issue is not been resolve. I am falling more behind because SLS is prolonging purposly my loan so, it will me more hard to be approve for any government modification. I have a surplus of {$300.00} left after covering all expenses, inculding mortgage payment. SLS want to floreclose my property by making me fall more behind. I am running out of options and it is really upsetting that even with proof I have provided, SLS does not want to offer me a modification. My home is under water and I want to be provided an affordable mortgage payment, so I can get back on track and save my house.
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| 07/29/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
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Ongoing : [ Case number : XXXX ], [ Case number : XXXX ] With regards to the response from SLS and XXXX XXXX XXXX, unfortunately it was inaccurate and lackingpertinent information regarding our initial XXXX loan modification XX/XX/2013. First, all3 initialmodification payments were made on time to XXXX XXXX XXXX and attached are supporting documentswhich were sent to SLS confirming that from copies of entries from our checking account. Secondly, wecalled multiple times to confirm with XXXX XXXX XXXX during that 3 month trial period to make sureeverything was ok and on track with our modification and each time we were told everything was fineand looked ok. And lastly, we did in fact receive a XXXX letter from XXXX XXXX XXXX on XX/XX/2013stating our trial loan modification was denied which surprised us as we had been told everything wasfine during the prior multiple calls to XXXX XXXX XXXX to confirm we were on track with our trialpayments. So as soon as we received the denial letter we called XXXX XXXX XXXX to question why wewere receiving it, and the response we received from the customer rep was to, " ... .. ignore the letter as itwas sent to us in error. '' And we were also told to keep making the trial payments even though it wasafter the 3 months which we also complied with.
|
| 02/08/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2017 I prepaid my property taxes in the amount of {$5500.00}. I promptly called SLS the same day, spoke with a rep who asked me to upload a copy of the receipt I received as proof of payment. The same rep acknowledged receipt of the proof of payment while I was on the phone and said within 7 days I should get a call back.
Shortly after the XX/XX/XXXX, I called XXXX back and was told an escrow analysis will be conducted and I should get a check in the mail in about three weeks for the escrow balance.
I called SLS again on XX/XX/XXXX and spoke with XXXX, teller ID # XXXX, on a recorded line, who confirmed all the above facts ( I asked him to walk through the details purposely to ensure the facts were clear ). XXXX could not advise why the escrow analysis was not done, why no check was sent to me, and asked I give him until close of business XXXX for a return phone call before filing a complaint with the CFPB. I received no such phone call from SLS.
All calls with SLS are on a recorded line, and after multiple attempts at trying to resolve this with SLS, the CFPB is my only recourse here. SLS has a pattern and practice of mortgage servicing weaknesses, I have to had to file a previous complaint concerning improper withholding of PMI. Thanks in advance for your help.
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| 02/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I reached out to XXXX XXXX XXXX on XX/XX/XXXX to ask about COVID-related mortgage forbearance options. They immediately notified me that they were transferring to another loan servicer effective XX/XX/XXXX. However, I require forbearance starting on XX/XX/XXXX, so they are essentially ensuring that I will be late on my mortgage payment before I can request forbearance.
In addition, on my first scheduled closing, the underwriter, based off a visual analysis of the appraiser 's photos, required a {$23000.00} escrow holdback as security for the completion of additional siding and installation of an external staircase. This resulted in a very stressful delay in closing that almost collapsed the deal. However, more importantly, the appraiser herself, in response to the underwriter, stated that there already was siding on the house that was present and that the stair work was not necessary. The underwriter ignored the appraiser and required the holdback anyway.
I reached out to the lender to notify them of the fact that siding was already installed and asked if I could instead install an accessibility ramp or external lift, as I am XXXX and occasionally have trouble going up stairs. However, they refused. I believe that they are discriminating against me on the basis of my XXXX.
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| 05/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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Received a letter on XX/XX/2020 being charged {$88.00} for supposedly paying mortgage late. in my payment history I have always paid my mortgage before the XXXX of every month. This month I paid on XX/XX/XXXX a Thursday. My bank shows it cleared on Monday the XXXX but this " Mortgage Payment Reminder Notice '' was sent out on a Sunday dated XX/XX/2020. I know my banks don't do business on Sundays and I definitely know Specialized Loan Servicing doesn't either. I believe their is a new predatory tactic starting up for homeowners who are paying their mortgage.
I have had to deal in the past with forced placed home owners insurance and it was a complete nightmare to correct and we never quite recouped from that experience. I cringe in fear whenever I get a letter from SLS. Its never good news. I have attached the letter we received and hope you can assist us and maybe be alerted of this new way of adding homeowners to an automated system that makes them look delinquent on their mortgage.
I tried to call SLS on the XXXX and you can't speak with anyone nor hold for as long as you can because it only offers a call back option.
what about people who are working and can't have their phone on them? Its just horrible service and the system is obviously set up for you to give up.
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| 04/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
We are attempting to refinance our home. Our current mortgage is through Specialized Loan Servicing. We requested to refi our current loan with them and they said they do not originate loans in Nevada. We then contacted a local bank and are in the process of doing the refinance with them. The title company ordered the payoff from SLS on XX/XX/XXXX and as of today, XX/XX/XXXX, we still do not have the payoff. We have been calling SLS since XX/XX/XXXX trying to get the payoff and they have said that because our home is in Nevada, they have to manually create the payoff and that we are in the queue. We have spoken to reps nearly everyday from SLS, many have said that they are waiting for some kind of Addendum to be able to produce the payoff and some have even said it is already done and has been sent. We have escalated this situation multiple times with SLS and are always assured they are working on it. Our loan rate lock is about to expire and it will end up costing us money, as the rates now are higher. We feel that SLS is not in any hurry and is going to ultimately cost us money and/or cause us to lose our loan completely due to their own internal issues. We are not sure where else to turn, as they refuse to give us a corporate phone number and we aren't sure where to turn.
|
| 09/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
I have been on forbearance since XX/XX/XXXX. I received a phone call on XX/XX/XXXX if I didn't make all 3 payments now they were going to foreclose on me. I asked cant we put the payment at the end of our loan and she stated no this is a forbearance we needed to pay today. I paid {$5500.00} on XX/XX/XXXX it posted from my account on the XXXX. I noticed a week later that my statement never updated that it said I was still 3 months late. I made a phone call and they told me they see my payment but don't know why it hasn't posted to my account that they need to send it up to higher personnel. I called back on the XXXX and they still don't know why its not fixed. I called them everyday since until someone would fix my account. Finally 3 weeks later the payments finally were posted to my account. I also adked to make sure they never report this on my credit and every person I spoke to assured me it would not go on my credit because it was there fault. Well here it is on my credit as a negative for 30 60 & 90 days delinquent which effect my credit score. So now I have called them again every day this week about my credit reporting and of course there is no one we can talk to that we have to wait for a manager to call us again that never happens. So just need them to fix my credit
|
| 08/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Per a 2nd Judicial District Court of New Mexico Court Order, the order states the "mortgage and note are unenforceable." Case is closed. * XX/XX/XXXX – Denied Motion; Order On Plaintiffs Motion For Clarification Or Relief From Order Of Dismissal* 1XX/XX/XXXX – Case Dismissed With Prejudice; Order On Statute Of Limitations DefenseSpecialized Loan Servicing continues to harass me. On XX/XX/XXXX, a field representative posted a notice stating the home was "found to be vacant" and "it is likely that the mortgage holder will have the property secured and/or winterized within the next few days." The house is obviously occupied. I called XXXX and spoke with XXXX on Monday,XX/XX/XXXX and let him know the home was occupied. I have sent multiple letters with electronic and signature delivery to Specialized Loan Servicing over the years, and they continue to the harassment. Please advise them to stop all collection efforts, harassment, etc. Additionally, in XX/XX/XXXXthey assigned the account to a company called XXXX, I sent XXXX a QRW (letter language attached below). Now Specialized Loan Servicing is stating the account is coming back to them from XXXX. Please advise Specialized Loan Servicing to stop all communications, as this mortgage and note are no longer enforceable.
|
| 09/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I currently have a mortgage with Specialized Loan Servicing. Recently my city tax bill came in and it was incorrect as there was an error on my XXXX taxes. I was to receive a credit from the State of VT which is sent directly to the City of XXXX XXXX for our property taxes. Specialized Loan Services ( SLS ) had already paid our XX/XX/XXXX taxes but paid too much. They even sent me a check for {$1500.00} since I apparently an overage in my escrow account. This check was received at the end of XXXX. I started calling on XX/XX/XXXX to 1 ) send them a copy of the NEW tax bill and 2 ), request an escrow analysis be done since my property taxes were now paid thru XX/XX/XXXX. I've called each week since then, have been promised a resolution and call back and nothing. They give me an email address to send my tax bill to and then say it was not received. To speak with a supervisor is to wait another 4-5 days. My last call was on XX/XX/XXXX with XXXX - # XXXX who promised me a call back and never called. All I want to do it pay the CORRECT amount on my mortgage but they are asking me to pay more with erroneous monthly statements. I feel my rights are being violated and I now have payment to the city I live in for my taxes thru next year. Nothing is being resolved and I'm at a loss.
|
| 09/12/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
I have been trying to get notifications on what my monthly bills and fees are for over a year, but this company refuses to send me anything in the mail. When I called back on XXXX XXXX of XXXX to have this rectified, they told me I needed to submit a Periodic Statement Authorization Form. This form was then immediately filled out and sent to them via fax on XXXX XXXX XXXX.Since then I have called in repeatedly to get my balances because they still were not sending me any notifications. I asked about the notifications status and the representatives told me that it was strange that I was n't getting any statements because the form was received on XXXX XXXX.
On XXXX/XXXX/XXXX I called in to make my monthly payment and the representative informed me that I owed an additional {$6000.00} for charges incurred earlier in the year. At this time it was the first time I heard about these charges.
I have since asked the company to explain why these charges were incurred and also to explain why they have failed to notify of these charges even though they received my form. They sent a letter saying they never got a form from me, which is just plain false. I believe they are not being truthful about this form being received on XXXX XXXX XXXX, which would make them guilty of fraud.
|
| 05/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
On XXXX XXXX XXXX , I was noticed of the following from the I.R.S. : " Per our records XXXX XXXX XXXX received {$300000.00} in cancellation of debt from SPECIALIZED LOAN SERVICING, LLC - XXXX . XXXX XXXX XXXX XXXX 's cancellation date occurred XXXX XXXX XXXX . '' and " Per our records XXXX XXXX XXXX received {$300000.00} in cancellation of debt from SPECIALIZED LOAN SERVICING, LLC - XXXX . XXXX XXXX XXXX XXXX 's cancellation date occurred XXXX XXXX XXXX . '' I did not execute any debt instruments in favor of Specialized Loan Servicing, LLC ( " SLS '' ). My husband XXXX XXXX XXXX did not execute any debt instruments in favor of Specialized Loan Servicing, LLC. It i s an impossibility for SLS to have purchased debit instruments that comport with the debt forgiveness figures SLS reported to the I.R.S. XXXX XXXX XXXX , XXXX has no authority to report to the I.R.S. that it cancelled debt on XXXX XXXX XXXX , relating to my social security number, nor my husband 's social security number. Apparently, Specialized Loan Servicing, LLC used my identity and my husbands identity in a fraudulent scheme to take tax deductions to which it has no right, and to harass me, my husband, and my family.
|
| 12/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American, Servicemember |
|
My mortgage servicer, Specialized Loan Servicing LLC ( SLS ), appears to be acting in very bad faith and is attempting to wrongfully ( and fraudulently ) foreclose on my home. They have outright ignored written agreements, and are purposefully stalling the evaluation of my Home Affordable Foreclosure Alternatives ( HAFA ) short sale, so that I will miss the XXXX/XXXX/16 HAFA program deadline.
I have consistently submitted all required documents in a timely manner, and have precisely followed SLS 's instructions ( both verbal and written ). SLS 's actions also reflect the illegal practice of " Dual Tracking '' as defined by their regulatory agency, the Consumer Finance Protection Bureau ( CFPB ). These are strong accusations, but only a brief review of the attached documents ( see highlights ) support my claim : 1 ) '' Change of Intent '' letter ( sent and received before XXXX/XXXX/16 due date ) 2 ) SLS 's HAFA Matrix ( downloaded from SLS 's website ) 3 ) Making Home Affordable ( MHA ) - Supplemental Directive ( SD ) XXXX, pg XXXX ) CFPB statement - illegal " dual tracking '' I would greatly appreciate any help in compelling SLS to act in good faith, and cease such deceptive and damaging practices. Please let me know if you have questions or need any additional items.
|
| 05/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
XXXX XX/XX/XXXX, I contacted Specialized Loan Services and requested financial assistance. The representative that I spoke to, told me that I could apply for a forbearance. I asked the representative to apply for it for me and I was told that I will get it. I went on with Life as usual and was not afraid to miss payments because I had the foreclosure.
XXXX XX/XX/XXXX, I called Specialized Loan Services to ask a question and found out that my request for a forbearance was denied. I never received any correspondence confirming this. I was told that I had XXXX previously and would not be eligible for another one. This put me in a financial hardship because I was paying for vehicle repairs as well as appliances since most of them died on me and I missed payments to my mortgage.
XX/XX/XXXX, I applied for a loan modification with SLS and because I received paperwork namely a XXXX document, I sought out financial counseling services to halt the foreclosure process. In the meanwhile, I was denied a loan modification because they could not go any lower but they approved me to do a short sale. When I contacted SLS, I was told that there arent any options left for me. To date my home owners insurance has decided not to renew as Id XX/XX/XXXX because of this very foreclosure.
|
| 12/02/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
In XX/XX/2019, XXXX XXXX XXXX transferred my Home Equity Line of Credit to Specialized Loan Servicing. I have always had my XXXX XXXX XXXX checking account automatically debited to pay the XXXX XXXX XXXX HELOC. When they transferred my loan, they stopped the auto debit. I also always pay an additional principal amount on my own to reduce the balance. When they stopped the auto debit, I paid it online, along with the additional principal amount. Specialized Loan Servicing has not credited my account correctly since this loan was transferred. They sent me a statement reflecting the total amount I paid and placed it in a suspense account. I have called numerous time trying to resolve this. They told me to send an email with my issue, plus attach my previous XXXX XXXX XXXX statement.
I have done this, I keep calling and asking for a supervisor. They place on me hold and nobody comes back on the phone. They were showing me past due one month, now they are showing me past two months. I have paid XXXX, XXXX and XXXX. I was about to pay XXXX today, but they are now reflecting two months past due. This is extremely stressful, as I have never been past due on my mortgage. I also have called XXXX XXXX XXXX, but they say can not assist me, since the loan has been transferred.
|
| 03/05/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I did not receive a Welcome letter/package from Specialized Loan Servicing ( including the new address to send my payments ) but I sent a payment to their general offices in good faith. However, not receiving an acknowledgment of the reception of this payment, I thought it would be prudent to postpone future payments until I received the official address to send them to, which I never received.
After doing some research on Specialized Loan Servicing, I found out that their reputation was poor, so I reached out to them to request the Welcome Package. They only responded that they had sent the package. I then reached out to individual executive officers, but received no responses. After all this, I suspected that my payments would not be handled safely, so I stopped making payments until I could satisfy myself that they would be applied correctly.
Specialized Loan Servicing sent me a letter assigning a Relationship Manager to my case to review/resolve my " delinquent payments. '' I took counsel with a benefactor and made two proposals to them and a regular monthly payment in good faith, all of which was rejected by Specialized Loan Servicing.
Then, Specialized Loan Servicing increased the frequency of their phone threats to foreclose my house by the end of the year.
|
| 04/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello, My name is XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX MI XXXX In XXXX I purchase a home and financed through XXXX XXXX XXXX XXXX, who been sold to XXXX Mortgage in XXXX.
I made a payments to XXXX XXXX till my loan was sold to XXXX XXXX, I never received any notification about my loan is going be sold to another company or assigment of mortgage never been recorded in County. XXXX XXXX filed a BK and transfer my loan to Speacilize Loan Servicing, who I am making payment righ now.
I always make my payment, even when I faced a hardship and apply for modification payments was made on time I purchase a home with mortgage balance {$250000.00} per they caculation for ten years I only paid {$20.00} XXXX with monthly payment {$1300.00}. How this possible? Becuase when last company who obtain my mortgage in XXXX ( SLS ) start with ballance {$230000.00} Per mortgage amortization balance after 10 years should be {$200000.00} I been scam for {$30.00} XXXX. I am not sure, who to contact due to XXXX doenst exist anymore and XXXX filed BK. As consumer, who worked hard for the money, I should have right to find out what is going on. I am not even talking about interest I paid on money, which not even I can collect and I am sure so many people is facing this problem Please help
|
| 05/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In XX/XX/XXXX I filed an insurance claim to have my roof fixed with XXXX the claim was approved and a three party check was issued in the amount of {$20000.00} and some change. The mortgage company is finding arbitrary reasons not to release the check.
The first the pages of the claim did not have the claim number on each page 26 pages were faxed over.
Then a the docs faxed from XXXX was missing a cover sheet.
Next on t
he XXXX box 3 was not filled in. On the XXXX th
at the contractors the signature was to light then the date on the form was scratched through and corrected to the current date.
Now the version XXXX is not the current year the version the sent us was XX/XX/XXXX and must be XX/XX/XXXX however this is what was provided to us.
I requested a new XXXX to be faxed to me on XX/XX/XXXX I was told by a person named XXXX it could take up to 24 hrs to receive. I have not received it.
I the
XXXX be faxed to the contractor he has not received it. when you send in a for the mortgage claims it takes 24-36 hr
turn around time for them to review the documents.
I need my roof fixed there is no logical reason it should take 4 months to process a claim check.
In the meantime I also requested a loan payoff sheet from SLS twice and have not received that either.
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| 03/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX, my loan servicer, Specialized Loan Servicing ( SLS ) began sending me notices of delinquencies and foreclosure. My account has been current throughout my Chapter XXXX bankruptcy and discharge. I have proof, in the form of bankruptcy discharge documents and payment confirmation emails from SLS, that payments were complete and on time. Yet, I continue to receive notices of delinquencies and foreclosures from them and their online systems continue to reflect a past balance. It has been two months from my date of bankruptcy discharge and this account error continues to persist.
I have contacted Specialized Loan Serving ( SLS ) numerous times since XXXX, but they insist the account has a past due balance. At the direction of their phone agents, I faxed a Qualified Written Request - Notice of Error, along with supporting documents, on XX/XX/XXXX to assist them with remedying the errors. I also mailed the Notice of Error to the address provided on their website on XX/XX/XXXX. It has now been over a week without a response and I'm concerned ( scared, frankly ) that my credit and house are in jeopardy.
Attached are some of the key documents that substantiates completion of payments via the Chapter XXXX plan and post-petition/discharge payments made by me.
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| 11/13/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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Setting the Standard is SPECIALIZE LOAN SERVICING 'S SLS motto. However, for 2 and half years they keep saying they do n't have all my financial docs and that is the reason no mod to date. In my previous complaint I mentioned retaliation from SLS for reporting to CPFB XXXX. So I have soooo much proof that I sent all the docs requested - yet XXXX continues. To solve this problem with SLS I am going to create a XXXX PAGE and POST ALL MY PERSONAL FINANCIAL INFORMATION since SLS keeps losing it. MY TAXES, MY SSN, MY BANK STATEMENTS, THE COMPLETED RMA FORMS AND FAX RECIEPTS AND ALLL THE PROOF THAT I SENT EVERYTHING SLS ASKED FOR SO THE WHOLE WORLD CAN CLICK AND LIKE XXXX AND SHARE THEIR STORIES ABOUT SLS. I 'd bet I could get XXXX Likes XXXX - a few good lawyers and a few good news stations interest to help my in this F, F, F, F, F, F, F FARCICAL SETTING THE STANDARDS of SLS. Now there are actually good people working at SLS. The last one I talked to said " an appeal letter is coming in the mail '' she was nice and sincere and somewhat intelligent but NO appeal letter ever showed UP!! I did receive a modification on my other property so it ca n't be that I do n't qualify .... it must be the disorganization of SLS losing my personal financial letters. XXXX here I come!!!
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| 02/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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During the year of XXXX XXXX XXXX collected taxes and escrow with each payment they collected from me. In XXXX XXXX didn't pay my county taxes. As a result, in XXXX my taxes went unpaid. In XXXX of XXXX, XXXX XXXX transferred my loan to be serviced by SLS in Colorado. SLS did not pay the XXXX taxes. SLS serviced and paid my taxes for every year after XXXX without issue but they never paid the XXXX. Fast forward to XXXX ... I get a bill from my HELOC lender ( XXXX XXXX ) and they told me I had an unpaid tax lien from XXXX. They ended up paying the {$540.00} that was owed, but also had to pay the law office that was attempting to foreclose on the property of over {$4000.00} in legal fees. My HELOC company charged me {$4700.00} to save the property from foreclosure. XXXX collected the money in XXXX but never paid XXXX County. SLS never collected the money from XXXX hence my property went into foreclosure. I was forced to sell my home in XXXX Arizona to come up with the money to pay my HELOC provider. Otherwise they were going to foreclose on me. All I want is my {$4700.00} back that I had to pay because my loan servicers lied and said they paid a bill but they did not. I attempted to collect these fees directly from SLS and XXXX but they both ignored my request.
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| 01/26/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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On XXXX I bought a house XXXX XXXX XXXX XXXX CA XXXXhaving two loans the first lien was with XXXX and the second lien with XXXX.
in XXXX I had a loan modification with XXXX. the loan officer who helped me to modify the first loan did not say anything about the second loan and we forgot all about it. later we found out that XXXX filed XXXX. suddenly I started receiving phone calls from XXXX threatened me to foreclose my home. they actually have a sell day The loan with XXXX was XXXX and XXXX are demanding 100K cash they referred me to XXXX XXXX XXXXo get the 100K loan. interest rate and processing charges were outrageous. when I threatened them to complaint for predatoring lending they cancel the loan I have contacted other lenders to see if I can get a loan to pay XXXX so they can stop harassing me. Finally, XXXX XXXX agreed to accept the refinance and pay XXXX underwriter asked for documents for the charge off date from XXXX They don't have any document. they could not provide any document to match the account number. and the loan died. now they threaten me that the house it's for sale on foreclosure.
I pay XXXX First loan on time every month. and I don't understand how XXXX is going to sell my house next month. when my first lien with XXXX is current.
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| 05/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX I received a correspondence from SLS dated XX/XX/XXXX that our account was in potential or existing default and a case manager had been assigned. I immediately contact SLS who stated the letter was sent in error. Another customer with a similar address should have received the letter. I asked for something in writing stating the correspondence was sent in error and told the rep could not do that but the account was noted. A week or so later, we received an additional letter, also dated XX/XX/XXXX, again stating that we requested mortgage assistance and our house was being sold via short sale. I immediately contacted SLS and again told this was sent in error. Our account was noted on XX/XX/XXXX that the letters were inaccurate but not from my original call a week or two prior. Again I requested something in writing stating this letter was inaccurate, especially because this was the second correspondence stating we wherein default and our home was being sold. I was told they would not and could not provide me with anything of the sort which at this point is unacceptable.
We have never been late on one mortgage payment and feel are being targeted and penalized by what we can only assume is a predatory loan servicer/lender to try and take our home.
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| 07/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
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Hello, 4, 30 day lates appear against my credit report, with XXXX, XXXX and XXXX which is inaccurate. All payments are due within the same month to prevent 30 day lates from appearing.
Once payments are made, proof of payment email is provided. All showing payments made within same month, and not 30 days late.
Their decision to report is very inconsistent. And unfair to consumers.
Payments for XX/XX/XXXX was made in XXXX. XXXX payment was made in XXXX. The same for XXXX and XX/XX/XXXX. I have attempted to resolve with the organization however continue to receive the runaround. One person said email my concerns. I did, another said fax. Another said no, you have to mail. Ive done all 3 now and have had no resolve. I have offered to share proof of payments Ive received from their automated system after a payment is made to show its within the 30 days/same month.
For example XX/XX/XXXX payment was made XX/XX/XXXX. How is this a 30 day late?
This is heavily affecting my credit and preventing me from purchasing a new home. I ask that they review what I have received from them showing my payments are made within the same month. When you pay your mortgage the next month that is when the 30 day is charged against you. That is not the case in my situation.
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| 05/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have a Mortgage Loan which is currently being serviced by SLS. They got this Loan from XXXX, with whom I started the HAMP Loan Modification process XX/XX/XXXX - about 4 Years back. I have submitted tons of documents in the last 4 Years but am getting rejection after rejection for wrong reasons. A case in point is the latest rejection from SLS vide their letter dated XXXX XXXX XXXX ( copy attached ). They are saying that they are unable to create an affordable payment equal to XXXX % of my Monthly Gross Income which is totally wrong based on the figures they have given themselves in the attached report. The Unpaid Balance ( $ XXXX+ $ XXXX ) is about $ XXXX.
If we apply the HAMP Standard Waterfall steps, at 2 % for 40 Years the Principal and Interest figure comes to about {$2100.00}. If we add the Escrow figure of {$790.00} ( $ XXXX+ {$630.00} ) they gave in this letter, the PITI come to {$2900.00}, which is well within the XXXX % ( {$2900.00} ) of the Total Monthly Gross Income ( {$XXXX} ) they have shown in this letter. In fact if you see the Escrow amount given in the attached Mortgage Statement, it is only {$610.00} and if we take this Escrow figure, then the XXXX % PITI figure comes to only {$2700.00}, which is well within the 31 % figure of {$2900.00}.
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| 03/20/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am accusing SLS Servicing of Disparity Treatment. I am requesting an inquiry of how many people / loans the company has unilaterally offered a Modification without documentation vs documentation. How many people have been affected by the arbitrary judgment of the individuals in loss mitigation.
SLS states to send an offer of a modification which was not received, and to not extend it.
I am asking CFPB if an audit has been made for this company.
I have a recording of SLS which stated my payment had been received and a statement stating it was not received and it was applied the following month.
I have XXXX XXXX screenshots / PDF and recording that they refused to take a payment and had transferred the loan without the 15 day requirement.
I also have XXXX XXXX send me documentation about another customer and their internal records and modification.
I have documentation of the original lender not following proper loan origination, servicing and FDCPA practices. it has yet to respond to my original request via the CFPB complaint. Is this not of CFPB concern?
let me know where I am to forward the over 100 pages of illegal practices.
This is bad practices and bad faith on not 1 but 3 lenders/servicers by transferring the loan 6 times in under 12 months.
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| 06/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My name is XXXX XXXX and my wife XXXX and I have an account with Specialized Loan Servicing for our townhouse in XXXXXXXX XXXX XXXX. I have been paying our mortgage on time diligently for the past XXXX or XXXX years with SLS and never had a notice or complaint from them until recently. SLS sent me an option to choose to receive paper bills and I opted for it this XX/XX/2018. I got a notice from SLS this month XX/XX/2018 that I have an outstanding late unpaid balance of {$1500.00}. I was shocked to get this notice and so I called them on the phone but was not given a clear answer as to where this unpaid balance came to be. I called XXXX or XXXX times and I was given different answers each time. I requested for a supervisor and they told me that a supervisor will call me back and explain to me what the problem is. But no supervisor has ever called me back. Twice I requested for a supervisor call back and did not received any call back. I am willing to pay this amount if SLS can explain to me in writing where this unpaid balance came to be. My concern is if I pay this blindly then how do I know that I will not get another notice from SLS about another made up unpaid balance in my account. Please help us resolve this problem with Specialized Loan Servicing.
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| 04/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2018 XXXX of our our mortgage loans transferred to a new company ( specialized loan servicing ) that had purchased our mortgage without us being aware. We paid XX/XX/XXXX and XX/XX/XXXX payments to the old company. On about XX/XX/XXXX the new company locked us out of our house and changed the utilities. They placed a sticker on the inside window of the house stating they had changed the locks and shut off the utility. When I called the phone number on the sticker they refused to give me the mortgage companies name/phone number. My wife called the mortgage co and they refused to give us access to the house till we paid XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX payments on both houses, even though we had already paid. They never filed any legal processes or gave any notices. To this day, almost a month later they still have not given us a key to the house and have placed 60 day late notices on my credit report even though we are current, and even got refund checks from the prior mortgage company.
They illegally locked us out, they illegally entered our house, they illegally shut off our utilities and opend up water lines causing water leaks in the house, they illegally put marks on my credit report for 2 mortgages and when I call them they refuse to fix it.
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| 12/26/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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These disputes have been escalated several times, and I have provided extensive documentation to support my claims. However, despite my efforts and the escalation of these matters, the inaccurate late payment accounts persist on my credit reports. I was the victim and Im not sure why the CRA is not complying with the law. The other bureaus have followed suit. Im very confused why this one seems to ignore my requests. I am concerned that despite my continued efforts to resolve these issues, the inaccuracies in reporting have not been rectified. I question why your bureau has not conducted a thorough investigation into the validity of the late payment accounts and failed to provide accurate information on my credit reports. The lack of resolution suggests a deficiency in your investigative processes.
XXXX XXXX XXXX XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history.
I am aware that under the Fair Credit Reporting Act ( FCRA ), credit reporting agencies are obligated to conduct reasonable investigations into disputed information. I am troubled by the apparent failure of your bureau to fulfill this obligation, resulting in the continued reporting of inaccurate information.
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| 01/20/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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Specialized Loan Servicing made a billing error on my first statement after they purchased my loan from XXXX, and in their error, they are charging me {$670.00} in late fees, on an account that has never been late. I tried to call customer service, as well as fax my request with copies of my previous mortgage statement that shows the account was paid up to date, and the company did not resolve the issue, multiple customer service agents said they would look into the issue and contact me back, they never did. After multiple attempts at phone calls, messages, and faxes, one of the customer service team members lets me know that unless my request is mailed to a XXXX XXXX they completely ignore it. If the request is not mailed to the XXXX XXXX within XXXX days, the fee becomes valid, even though they charged it in error. I have now mailed the request with all supporting documentation to the XXXX XXXX they have, and I am working through the process of correcting this issue with them. I am filing a complaint because their process is incredibly difficult for a consumer to follow in order to notify them of their own billing problems. The po box address is hidden in " fine print '' on the statement and is not easily accessible through regular view in their website.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Older American |
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The Specialized Loan Servicing has been horrible to deal with and they are a collection agent company Now after trouble with them in paying off the mortgage in a short period of time they are now refusing to report to the credit companies that it is paid in full and they are saying they do not report payment history to the credit reporting agencies for the transfer month and two subsequent months. The servicing of this loan transfer to Specialized Loan Servicing LLC. the reporting of credit much later than paid keeps my credit score lower than it should be and in my opinion is not fair or correct at all and I would think it is illegal to do so. I will send copies proving it is paid and their refusal to report.
It is said when a collection company doesn't abide to the law and treat their customers with so much disrespect and little concern to what is right or wrong they just do what they want and don't even care at all.. In closing I will send the papers they sent me about the mortgage being paid and when they will tell the credit companies it is paid 3 months later than it is paid in full which is wrong. Bow we still don't have conformation ob the deed and tittle who knows when that will be they said 60 days but their word isn't worthy of honor or truth.
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| 03/18/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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Our loan was transfer from XXXX XXXX XXXX to Specialized Loan Servicing. We made the XXXX payment to XXXX, but SLS send us a default notification and told us they were proceeding with foreclosure. My wife and I tried to call them on the phone and only once was my wife able to talk to someone and they refused to talk to her because my name was on the loan but she never had a problem with XXXX. We never received a normal loan statement from them in XXXX or XXXX, and we just received late payment and default notices. We have proof our payment in XXXX cleared to XXXX, but SLS says we haven't made a payment since XXXX. Every phone number SLS publishes on their website to call to talk to a person only leads to an automated system with no live person options unless you select the 3rd Party option which we are not 3rd Parties. They now want to foreclose on us before we have even made one payment to them. Our mortgage is {$420.00} per month and they want to charge almost {$600.00} in late fees and we can't even talk to them. Now they are starting foreclosure procedures even though we are only one payment behind because my wife didn't send the payment because she couldn't talk to them about the first payment that she sent to XXXX that they say they never received.
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| 12/24/2018 |
Yes |
- Debt collection
- I do not know
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I tried to communicate as instructed by XXXX XXXX XXXX XXXX XXXX ( see attached ) with " servicer '' to address my concerns in XXXX email dated and forward to all parties involved on XX/XX/2018. Please see below email forward.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - To XXXX CC XXXX, XXXX XX/XX/XXXX at XXXX PM XXXX XXXX XXXX, XXXX XXXX has informed me to contact you " the Servicer '' ( SLS ) and now I have been declined information from both you and XXXX XXXX referencing my concerns as a consumer-homeowner.
XXXX XXXX stated SLS in fact is not affiliated with XXXX XXXX in anyway ( per the XXXX letter attached from XXXX XXXX ). These statements from XXXX XXXX are misleading, deceptive and confusing. " Please advise clarity of your affiliation and a detailed explanation of your position.
If all possible can you furnish me a contract that confirms your interest in and with XXXX XXXX and all Trust, in addition to a clear chain of title from the originator due to XXXX XXXX XXXX XXXX XXXX XXXX XXXX having no knowledge of the chain of title who in fact transferred this unlawful transaction to you without merit.
PLEASE NOTE THIS IS NOT A DUPLICATE COMPLAINT Please confirm and respond within 15 days of receipt.
Cc : XXXX XXXX XXXX XXXX - VP
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| 10/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, I just called XXXX regarding late fees that are still being applied to my account. My initial concern was that when i was with XXXX they allowed me to pay my payments by splitting it by 1/2 due on the XXXX and remaining 1/2 due at the XXXX. I attempted to do this with SLS but their system was unable to process these types of payments which resulted in me having to call in monthly to have my 2 payments combined to be applied to what was currently due. I this this for a few years. Recently ( ~XX/XX/2018 I started making just 1 payment monthly as they noted so that I would no longer incur any fees or have my partial payments applied to principal erroneously ) and I am still getting late fees incurred. In my recent conversation today, they noted that it appeared i was still behind, but based off my history of paying twice monthly and now recently monthly on the same dates, i fail to see where and how i could be behind. In the past, when i have called, they noted that they see where some XXXX payments were applied to principal. I advised this should never have occurred and thought all prior misapplied funds were applied accurately. I need help to fix this since late fees are continuously being applied and i refuse to pay them until this gets cleared up.
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| 05/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Problem has been going on for almost two years.
We pay our homeowners insurance, flood insurance and local directly and in full to our insurance providers and the local government taxing authority.
The loan servicing company incorrectly has billed us via an unauthorized escrow account for these payments that have been made directly, without any need of involvement with the loan servicing company.
To make matters worse, the loan servicing company has incorrectly assessed our loan late fees, penalties and interest on this unwarranted escrow account.
We have spoken with the company 25 times, written letters to this effect, sent via fax, email and US Mail, and to date have not been provided any specific detail as to when or why the escrow account was even initiated.
Recently, the loan servicing department just sent us a notice of installing forced place flood insurance, as we have had continuous flood insurance, the policycy has been sent to the loan company several times.
Failure to communicate requested information and continuosly mishandling our account is the reason for this complaint. Incorrect amount slandering my credit niow exists for over {$58000.00}. Absurd.
We have NEVER even been late with any mortgage principal or interest payment. Never!
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| 10/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My husband passed away suddenly in XXXX of 2016. I had to bury him and so I got behind on my Mortgage, I tried to do modifications over 7 times. They kept responding with different answers. I finally had to file a chapter XXXX to stay in my house. I am not on the loan, but I am on the Deed, since I am the surviving spouse. I have 5 acres of land in the middle of my small town, and property is very hot at this time. My real estate lady told me I could sale overnight. I wanted to pay off some of my debt from his funeral and to catch up on my house note.I spoke with a supervisor named XXXX who understood that I did not have the funds to have property surveyed etc. He told me to write a letter to him explaining in detail what I wanted to do. I have faxed 10 pages with death certificate to them on two occasions 1st on on XXXX the XXXX and then again on XX/XX/XXXX from the XXXX store in my town. I paid {$10.00} each time. I them mailed a USPS letter envelope and paid {$7.00} for it. They are telling me they have never received anything from me at all. I need to resolve this issue, due to the fact they are not telling me the truth about anything. I have even asked for upper management, I also left a message for XXXX to call, no call has been made to me at all.
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| 03/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I sent a check to my mortgage company, Specialized Loan Servicing on XX/XX/2018 for the full amount of XXXX monthly payment. I have until XX/XX/2018 to make the payment. The company did not cash my check, however did an ACH direct withdrawal from my bank account for the full amount. They have not posted that payment to my mortgage. I have been in contact with them since mid XXXX and sent them the information multiple times. They are reporting late payments each month because when I mail my current payment, they are applying it to the month outstanding. I can't get a copy of the cancelled check because they did not cash it. My bank has told me to send them my statement showing the ACH Payment coming out of my account. I have done that multiple times in the ways they have told me to send it in. Still, the payment does not reflect as being applied to my mortgage. They have listed me as late on multiple occasions, because they put my payment into a " holding '' account and then remove it and reapply it. I have called and written them, and can't seem to get anywhere. I filed a written complaint to the Dept of Savings & Mortgage Lending link on their website and they tell me they are not the correct people to contact and gave me this site to file a complaint.
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| 12/07/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
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Beginning with COVID-19, my wife and I had reduced paychecks and were automatically put on forbearance with the company, Specialized Loan Servicing, which was helpful for us to rearrange our finances. Realizing we were only paying {$10.00} in principal a month while paying nearly {$220.00} in interest, we didn't want to get any further behind on this loan. We made our back payments and then increased our monthly payments to {$300.00} to help pay additional principal. There was an issue with the back payment, but we fixed it as soon as we realized and had no issues. The problem is that all extra payments keep getting applied to future payments and they are not reducing our principal. I have called them over and over and have only gotten ahold of one person in a dozen calls who I thought had rectified the situation. I am now looking and realizing they fixed everything retrospectively but have gone back to the old method of simply paying future payments which does not help us at all. I just want our extra payments to reduce my principal but I can not get through to SLS to make this happen. My ignorance of the type of loan we were getting put us in a bad position that I just want out of as soon as possible but they are fighting me every step. Please help.
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| 06/01/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing purchased my second position mortgage in XX/XX/XXXX. I have been making extra payments to principal since that time. SLS seems to be charging excessive interest since this time, as my current balance is much higher than it should be. I have called SLS and talked to XXXX ( 3rd level ), XXXX and one other person on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On each occasion, these employees promised a cash analysis ( showing how my payments are recorded by SLS and how interest is charged ) would be sent to my home address within 5 business days. I have not received any such document from SLS as of XX/XX/XXXX. I will pay off the mortgage immediately ( as I don't trust SLS ) but the balance is much higher than it should be do to excessive interest charged by SLS and they will not show any justification. I attached tax statement documents from them that show erratic interest charges. Such as {$2100.00} interest paid in XX/XX/XXXX, {$0.00} in XX/XX/XXXX ( no document sent to me for that reason according to SLS ). {$1500.00} in XX/XX/XXXX and then {$6500.00} in XX/XX/XXXX. These widely different interest paid amounts on these tax statements make no sense. SLS is cheating me and then lies to me on the phone when I ask questions of them.
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| 07/31/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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before I applied for a modification six years a go I reached sls mortgage and asked for help in reducing my mortgage or anything they could to help they said they could n't help me because I was current on my payments I end of getting behind and i applied for a modification 6 six ago and receive it now 6 years later they set me up to fail im worst off now with higher payments I cant afford and they attached the monies to the mortgage as I waited for the modification ... my payments are XXXX a month from when I needed the help for XXXX a month 6 years a go. I would love to stay in my home and get a fix rate and lower payments I read all the reviews about sls and they been doing this to ppl for years we are losing our homes because we cant afford the payments ... I called onXX/XX/XXXX to see if I was approved for the modification they said still pending, they ask me that dayXX/XX/XXXX did I receive a letter from them I stated I havnt received anything they said we sent out a letter on the XX/XX/XXXX that they are going up on my mortgage it will be XXXX as of XX/XX/XXXX I said less than 30 days she said yes I was just paying XXXX last month 2 months before that XXXX it been going up quite often in a years time please help me im drowning in this situation
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| 04/02/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
Older American |
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My home equity loan was transferred from XXXX XXXX XXXX and Reporting ( XXXX ) to Specialized Loan Servicing LLC ( Specialized ) in XXXX. A payment I made to XXXX was not credited to my account. I attempted to make an additional payment to Specialized in XXXX of XXXX ( and received electronic confirmation of Specializeds receipt of that payment ), but that payment was not removed from my account. This has resulted in my account being shown as overdue when it is not.
I asked Specialized to 1 ) credit my account for the payment that was made to XXXX, 2 ) confirm that Specialized will not debit my account for the additional payment that I attempted to make, 3 ) waive all late charges, 4 ) confirm that their actions will not have any adverse impact on my credit, and 5 ) provide me with an updated and accurate statement of the balance due on my account.
To date, I have received no response from Specialized. When I called their customer service number, their representative could not or would not resolve these issues. I filed an online request for assistance and received no response other than their computer-generated email saying that my request had been received. I followed up several times on my initial request and have still not received a response.
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| 11/01/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I have reached out to Specialized Loan Serving on multiple occasions to inquire about settlement options and modification. In all instances, they have refused to work with me. Most recently, I was informed that the loan investor is not accepting any modifications as they are not legally required to do so. My loan is not XXXX XXXX or XXXX XXXX and they were not able to tell me who the investor was until I requested it in Writing. They did eventually send correspondence notifying me of who the current creditor is ( The Bank of XXXX XXXX XXXX ). Specialized Loan Servicing previously advised that I reach out to HUD in which I did, however, they only submitted the paperwork for a loan modification which SLS denied again. After denial, HUD recommended reaching out to attorney they referred me to and also suggested contacting CFPB. I have been in my home for 15 years and intend on remaining. I feel that this loan was a product of the predatory lending that took place before the recession and I made payments until my resources were exhausted. I can not keep up with the adjustable rate mortgage and they will not work with me to modify the loan to a reasonable and affordable amount. I am requesting assistance with this matter to fairly resolve the situation.
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| 02/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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On XX/XX/XXXX, SLS received a completed Request for Mortgage Assistance application. SLS then received my XX/XX/XXXX payment and held it as unapplied funds due to my pending Request for Mortgage Assistance application.
Pursuant to investor requirements for loan modification, my XX/XX/XXXX payment was applied to principal only on XX/XX/XXXX and not the contractual monthly payment for XX/XX/XXXX.
Because of the investors requirements for loan modification stated above, SLS is unable to reverse my XX/XX/XXXX payment from principal only and reapply to the contractual monthly payment.
SLS recd a single payment ( on XXXX XXXX ) of {$570.00} and kept this payment in unapplied funds. This payment should be applied to the XXXX mortgage invoice/payment.
After completing the loan modification updates on XX/XX/XXXX, my account became due for the XX/XX/XXXX contractual payment. SLS subsequently received the following payments : - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX - XXXX XXXX ( 2 ) payments I had to make ( 2 ) mortgage payments for the month of XX/XX/XXXX to bring my account current. This is because SLS did not apply my XXXX payment back in XXXX. That action ( not applying my XXXX payment ) placed my account ( 1 ) month in arrears.
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| 03/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage was transferred to SLS from XXXX in XX/XX/2019. Per RESPA, SLS never provided information regarding a fee they claimed was on my account, that I disputed. Yet they immediately threw my phone # on to their " Robo-call '' phone queues. Calls continued, even after I revoked call consent. Calls reached the point where I had to file a TCPA ( Telephone Consumer Protection Act ) suit against SLS. SLS continues to misapply payments. Their escrow dept nearly caused my homeowners insurance to lapse. Their customer service team refuses to speak with me because I hired an attorney for the TCPA suit. SLS shut off my online account access. As of XX/XX/2019, SLS has not sent me monthly mortgage statements. These are additional RESPA violations. Given that SLS 's customer service dept will not communicate with me, I have escalated the matters via direct email communication to XXXX XXXX ( SLS Sr Vice President ), XXXX XXXX ( VIce President - Customer Insight ), and XXXX XXXX ( SLS Vice President ). I will continue to add email new direct management contacts and file complaints. I also strongly encourage any and all who are forced here by Specialized Loan Servicing 's business practices to speak to a consumer rights attorney regarding both RESPA and TCPA.
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| 10/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My father passed away on XX/XX/XXXX. I was left his house and have had a new deed drawn up in my name. The loan was transferred from XXXX to Specialized Loan Servicing on XX/XX/XXXX. Once SLS took over the loan, the name XXXX XXXX started appearing on his loan statements. I have been calling since the beginning of XXXX to have her name removed from the account. Her name was not on the loan or on the deed when it came over to SLS and I have confirmed that with reps who have looked at the documents they have. I have sent in a copy of the new deed with my name, Death Certificate and letter of administration. Every time I call, no body can help me. I get told a ticket has been submitted and someone will call me back. I have not once received a call back. I ask to speak to a supervisor and they tell me they can't transfer me but can schedule a call back. No one calls me back. There are never any changes or updates on the issue when I call. I make the payment every month and am current on the mortgage. They are unwilling to help me fix their error and I'm not able to refinance the loan in my name until they remove this other person 's name from the account. I am beyond frustrated and this has been the absolute worst part of dealing with my dad 's estate.
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| 08/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage company continually does not post payments timely or correctly. I made my XX/XX/XXXX payment on XX/XX/2018. I received a stament dated XX/XX/18 for my XX/XX/XXXX payment that showed both a apyement due for XX/XX/XXXX and XX/XX/XXXX. When I called SLS, they stated that my payment was current and they could not explain why the statement I received showed a past due payment. I was told to disregard the statement. I asked if they could send me a correct statement and I was toLD I would need to submit a written request. I would like this servicing company held accountable for sending me correct stamens to reflect my payments posting correctly. I should not have to send a written request to get a corrected statement. I would also like the ability to manage my account online so I can insure everything is posting correctly as it is received. I received a statement in XX/XX/XXXX which they could not explain an additional {$710.00}, but I paid it as I wanted my account to stay current. XX/XX/XXXX I made my payment for XX/XX/XXXX. My XX/XX/XXXX payment is scheduled to be electronially transferred to them on XX/XX/XXXX. I never received a statement for XX/XX/XXXX which should have shown the XX/XX/XXXX payment due and that is why it is not attached.
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| 06/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Back in XXXX I filed a complaint against XXXX XXXX XXXX to get loan assistance. The case number is XXXX I was able to get a loan modification after I filed the complaint which started on XXXX XXXX 2017. The loan modification specified for me to make XXXX trial loan payments which decreased my payment to {$670.00}. The three trial payments were to be made XXXX XXXX XXXX XXXX and XXXX XXXX 2017. I just found out a week ago ( after making the first trial payment ) that my loan has been sold to Specialized Loan Servicing. Right now, Specialized Loan Servicing has no record of my loan modification. I spent over 9 months working with XXXX XXXX XXXX to get the loan modification approved and wrote to the CFPB and they ended up selling my mortgage loan. I am highly disappointed and upset that this happened. I spoke with several representatives at XXXX XXXX XXXX that advised me that I would not need to make any loan payments for my regular loan amount of {$810.00} while under the loan modification trial period. They advised me that the past due payments would go to the end of the loan once the trial period was over. I would like my trial loan modification to be transferred to the new loan under specialized loan servicing. The new loan account number is XXXX
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| 10/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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IN 2006 SPECIALIZED LOAN SERVICING LLC WAS COLLECTING MORTGAGE PAYMENTS FOR XXXX XXXX XXXX ON MY SECOND LIEN. XXXX XXXX XXXX MODIFIED MY MORTGAGE AND TOLD ME THAT THE FIRST LIEN AND SECOND LIEN HAD BEEN COMBINED AND THAT I ONLY HAD TO MAKE ONE MONTHLY MORTGAGE PAYMENT.
I CONTINUED MAKING MORTGAGE PAYMENTS TO XXXX XXXX XXXX AND NOW TO THE SERVICER OF XXXX XXXX XXXX SELECT PORTFOLIO SERVICING. ON XXXX I DISCOVER THAT MY HOME HAD BEEN PLACED IN FORECLOSURE WITH A SALE DATE OF XXXX FOR COLLECTION AMOUNT OF {$29000.00} THE SECOND LIEN I OBTAINED WHEN I PURCHASED MY HOME IN 2006. AS REQUIRED UNDER TEXAS LAW PROPERTY CODE SECTION 51.002 ( D ) I NEVER RECEIVED A CERTIFIED NOTICE OF DEFAULT OR A NOTICE OF SALE FROM SPECIALIZED LOAN SERVICING OR THEIR TRUSTEE ATTORNEYS XXXX XXXX XXXX XXXX XXXX. I WAS FORCED TO FILE CHAPTER XXXX BANKRUPTCY ON XXXX. I CALLED AND NOTIFIED THE MORTGAGE LENDERS BEFORE XXXX ( See attached proof of notifications ) AND THEIR ATTORNEYS THAT I FILED BANKRUPTCY SO THEY COULD STOP THE FORECLOSURE OF MY HOME. THEY DID NOT COMPLY WITH THE U.S. BANKRUPTCY COURT-ORDERED STAY AND CONDUCTED AN UNAUTHORIZED FORECLOSURE SALE. A MORTGAGE FORECLOSURE WITHOUT PERMISSION OF THE BANKRUPTCY COURT VIOLATES THE AUTOMATIC STAY AND IS VOID OR VOIDABLE.
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| 07/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My home loan was sold to SLS in XXXX of 2016. Prior to that, I had been with XXXX Mortgage. Since the transfer of my loan, I have received XXXX letters stating that my insurance coverage was insufficient. The first time that I called in regards to the letter, I was told by SLS that I needed to have enough insurance to cover my existing loan balance. I verified with my insurance company that my insurance amount was enough to cover the replacement cost of the dwelling, which according to Virginia XXXX XXXX is what a mortgage company is allowed to require. After receiving this second letter in XXXX, I again called the company to complain about receiving the letter. I was told that the mortgage company just looks at the insurance amount and the loan balance amount to determine if a letter goes out, and not the assessed value of the property. As someone who works with the elderly and XXXX, receiving this sort of letter would be confusing and threatening and could lead to these consumers purchasing additional insurance that they would not require. When I pointed this out to the representative, he was less than receptive. I feel that SLS needs to stop sending these letters out to consumers using their current metric for determining who receives a letter.
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| 08/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX lied to us and induced us to make an over {$11000.00} payment under the basis that we needed to reduce our principal to value ratio to 75 % to have our PMI removed. However, upon further examination, they failed to adhere to XXXX XXXXXXXX XXXX XXXX regulations ( excerpt attached ). Section 8203.2 ( b ) of the XXXX XXXX XXXX guide states that : " The minimum two-year seasoning requirement is waived if the Servicer determines the increased market value of the Mortgaged Premises since the Origination Date of the Mortgage is due to substantial improvements, the LTV ratio must be 80 % or less. '' Their own appraisal notes on Page 2, attached, that there was a contributory price of {$60000.00} with updated flooring, water heater, all new appliances, and new fixtures. We repeatedly, in multiple emails and correspondences mentioned that we were having the PMI removed due to substantial improvements. We even specifically noted on the signed authorization that we were doing so because of " substantial improvements ''. There is no reasonable basis to find that completely changing the flooring, appliances, water heater, etc. of a condominium does not constitute a substantial improvement.
This servicer fails to adhere to the regulations of XXXX XXXX.
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| 08/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX acquired our mortgage and was charging our escrow account PMI even though our closing disclosures and transmittal paperwork showed that we were not supposed to be paying PMI. We received a notice and an escrow analysis showing that our escrow account was in the negative and XXXX was going to raise our mortgage payment by approximately {$400.00}. We contacted XXXX in XX/XX/2019to correct this error. A case was opened to remove PMI and have the escrow account refunded as we were never supposed to be paying PMI. We have been battling with XXXX for months now to correct their error. Their customer service is horrible. They do not follow through with their customers to help resolve issues. We have provided them with our closing disclosures to prove that we should not be charged PMI and also compared them to the documents they have on file. All of these forms support the fact that we should not be charged PMI. It is now XX/XX/2019and there is still no resolution. We have made our payments to them and they are holding the funds without applying them to our loan, which has made our loan appear delinquent. We have called them numerous times and been given the run around. We were assured that this issues would be corrected and it is still unresolved.
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| 04/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This issue has been going on for over 5 months. The account was never setup on escrow and taxes were paid directly to the county. However, CMC sent out taxes and forced my account to have escrow claiming I needed to pay the back taxes ( which was already paid ) in addition to the new taxes that needed to be paid for the year. My monthly principal and interest is less than $ XXXX but they were forcing me to pay close to $ XXXX. They stated that I couldn't close the account from escrow until the account was brought to a positive amount, forcing me to make a payment even though I sent them proof of payment in XX/XX/2020. I have called back multiple times ( XXXX, XXXX, multiple calls in XXXX, XXXX, multiple calls in XXXX ) and this issue is still not resolved. Aside from being hung up on, provided false promises with supervisors calling me back, and misinformation, they have NOT refunded my money ( payment of {$2600.00} pay # XXXX on XXXX ) that they stated would be needed to just close out the escrow account. Also, they stated that they sent money to pay taxes on my property, but when I paid it for the 2020 year, it did not show that there was a credit balance. They are a fraudulent company and have been holding my cash hostage during COVID times.
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| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/2022 To who it may concern, I got switched to a new lender in XXXX ( Specialized Loan Servicing ) and called because I had questions regarding my payments since I had auto pay with my last lender ( XXXX ) so I had to get my new account number from Specialized Loan Servicing to make my payment. During that process I called and spoke with them everything was fine, they told me how much I was going to owe every month and what specific day it would be best for me them to take money out since I was enrolling to auto pay with them as well. For the month of XXXX I saw they took out {$3500.00} from my account, I had called and spoke with them once again regarding what was going on and why they were taking so much money out. They started out saying I had late payments, and other fees but they never told me about any late fees or sent any papers regarding late payments or any fees. I spoke with a representative of Specialized Loan Servicing for the XXXX time regarding this situation on XX/XX/2022 who mentioned that it was a misunderstanding and that I should be refunded a total of {$3500.00}, since I do not have any late charges from my previous lender ( XXXX ) statement XXXX. Showing {$590.00} payment from the last month period I had with them.
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| 05/09/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
Older American |
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XXXX XXXX sold my mortgage loan to SLS ( Specialized Loan Servicing ). My payment amount keeps increasing. They say it is because I have an ARM loan and there was a deficit in my escrow account of {$910.00}. Originally, it was {$1800.00} back in XX/XX/2015. I was told they would divide this amount by 12 months and that would be added on to my original payment ( the last payment was {$1200.00} ) which would be {$82.00}. I have paid this since XX/XX/XXXX and now I receive a letter that says I still owe the original {$910.00} from XX/XX/XXXX and NOT pay this on the monthly payment!!!
This can not be because of the ARM interest going up every month. Not that much.
I have only received 2 late payment coupons but not received a payment invoice, coupon, etc. from them yet, I have called asking for one since the inception of the loan. I just send a check to an address in Colorado.
I am XXXX years old and my social security does n't even cover the original amount of the payment let alone all the increases. My credit is bad so I can not go get another loan but have always made my mortgage payments on time for XXXX years except to these people because I send the wrong amount not knowing what the right one is.
Please help me. I do not know what to do.
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| 01/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Refinanced mortgage XX/XX/XXXX to remove PMI. XXXX XXXXSLS deliberately undercalculated my insurance premium ( which I didn't notice, of course ) and tacked the shortage onto my mortgage in XX/XX/XXXX. I opted to purchase cheaper coverage to try to get my mortgage closer to what it had been. I purchased a replacement policy XX/XX/XXXX to be effective XX/XX/XXXX. Somehow my existing insurance carrier cancelled my policy on XX/XX/XXXX, in spite of my request to continue coverage until XX/XX/XXXX.
I sent the refund check I received from my previous carrier to SLS upon receipt using the letter sent to me by SLS ( which DOES NOT indicate endorsement is needed ) on XX/XX/XXXX to be delivered on XX/XX/XXXX via First Class mail. I received the check back with a letter saying that I needed to endorse the check on XX/XX/XXXX. This could have been avoided if those instructions were INCLUDED with the letter requesting the check. I received another letter the same date saying that I would be charged {$260.00} for insurance premium ( that was actually {$160.00} ) if I didn't provide proof of coverage from Branch and XXXX 's mishandling of the replacement policy and cancellation. Overall, SLS has been a nightmare and I regret ever doing business with them.
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| 07/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This complaint is to be included with former complaint # XXXX. Please see all previously submitted information. This lender updated my profile to say all payments were paid as agreed on XXXX and then turned around and submitted another 60 days late on my XXXX credit file. They claimed to your company on XXXX they needed more time to investigate. My question is more time to do what? Destroy my credit rating with these bogus claims. All information across all bureaus needs to reflect that ALL payments have been made on time. No late payments have been made. I have all receipts for payments since the start of this nightmare with this lender. I have not included the actual bank statements due to the personal information contained in them. I will once again upload the complaint letter that includes all payments, the update that they just made on XXXX, and the alert that I just received from XXXX with XXXX XXXX bogus report sent to XXXX. Something has to be done about this. These bogus claims need to be taken care of ASAP. All the hard work no matter what's going on in the world ; that I have put forth to not have any late payments and protect my credit and then they continue to bounce from agency to agency destroying my credit is just not ethical!
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| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my home in XXXX with XXXX XXXX XXXX. On XX/XX/XXXX, I submitted a payment to XXXX XXXX XXXX in the amount of {$620.00}. On XX/XX/XXXX, my loan was sold by XXXX XXXX XXXX to Specialized Loan Servicing. Since that date, I have made the following payments : XXXX : {$620.00} XX/XX/XXXX : {$620.00} XX/XX/XXXX : {$620.00} XX/XX/XXXX : {$620.00} Since my loan transferred, I have never been credited with the initial {$620.00} payment on XX/XX/XXXX despite forwarding proof of payment and information from XXXX XXXX XXXX on when the payment was forwarded, the amount and who signed for it. I have made well over 20 calls to SLS since XX/XX/XXXX trying to get help in solving this issue. Now 41 days later it still has not been solved despite providing irrefutable evidence that the payment happened and was forwarded to them and signed for by an employee named " XXXX ''. I NEED HELP...... PLEASE! I am beyond myself that this has not been resolved and that the desire to solve it is not there on their end. The resolution that I am seeking is to have the amount credited. I would love to see them sell my loan, but would settle for the credit to my account. Please help and investigate this company. Their ratings on the XXXX website and XXXX are awful.
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| 02/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have submitted multiple complaints against Specialized Loan Services, LLC ( SLS ). My account has been grossly mismanaged since they assumed responsibility for servicing it. I am told one moment my account is current and then I receive past due notifications. I have spoken with multiple people at SLS over the course of over 2 1/2 years and today again ( XX/XX/XXXX ) spoke with multiple SLS representatives and was told different scenarios about my account ... I 'm current, I 'm past due, they need to do more research. I was told on XX/XX/XXXX by XXXX in SLS 's Executive Branch that my 'missing funds ' were found and a letter was mailed to me on XX/XX/XXXX explaining everything and verifying my account is current. However, to date, I have not received any such letter but continue to receive weekly past due notices. I have paid {$520.00} toward extra principle and never have those funds been acknowledged or applied to my account. SLS is not transparent in the handling of my mortgage payments. In addition, due to their mishandling of my account, my credit report has been affected negatively. This has been going on for over 2 1/2 years and I need SLS to be transparent and be held accountable for what they are doing ( or NOT doing in this case ).
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| 06/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I called the company the XXXX of XXXX and told them I wanted to pay off my loan. I could only get a pay off by snail mail or fax. I do not own a fax. After a week, no mail. I have never received a pay-off by mail. I called on the XXXX and on the XXXX I got a payoff by email. It had an amount and half of a page empty. It had a second page I did not open.
I sent the {$49000.00}. It was cashed on the XXXX of XXXX. XXXX weeks later I got an email to get in touch with them. I did not send the money to the address on the XXXX page. They said they would return the money. I have been in contact with them, they said the check went out on the XXXX. Today I called again ( XXXX of XXXX ) was told the same thing. I do not have the check. They also told me I should expect it by the XXXX. " Why that long '' I asked, and was told that was on the post office. This is not true. I mail things all over the XXXX, it takes 2-3 days. By the XXXX my mortgage payment will be late incurring fees. My Loan # XXXX with Specialized Loan Servicing. My name is XXXX XXXX XXXX.
XXXX XXXX XXXX, covington XXXX My email is XXXX.
I have sent numerous email request to them with no answer. Every time I call I am put on hold for 5 minutes numerous times. They have not helped me.
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| 04/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, CO XXXX Re : Disputing errors on credit report Dear Specialized Loan Servicing LLC : I am writing to request a correction of the following information that appears on my XXXX, XXXX, and XXXX consumer reports : Dispute Account Number or other information to identify account : Source of dispute information : Specialized Loan Servicing LLC ( SLS ) Type of disputed information : Six ( 6 ) alleged late mortgage payments Dates associated with item being disputed : XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX of XXXX Explanation of item being disputed : The status of my account is not correct. The credit reports show that I am delinquent, but I have made all of my payments on time. Please see enclosed : ( a ) my transaction history from my SLS website profile that shows my on-time payments for XXXX XX/XX/XXXX ; ( b ) my recent correspondence to SLS ; and ( c ) proof of my XX/XX/XXXX payment to SLS, which I paid not because I was delinquent but because I was trying to avoid the current, inaccurate credit reporting dilemma facing me now.
I respectfully request that Specialized Loan Servicing LLC remove and correct the erroneous late payments from my report.
Thank you for your assistance.
Enclosures
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| 01/30/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
Older American |
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After 11 years of litigation, 3 bankruptcy actions ( two ChXXXX 's and a Ch. XXXX ) against XXXX XXXXXXXX XXXX, XXXX, XXXX obtained a judgment in foreclosure using the FALSELY ALLEGED HOLDER " XXXX XXXX, XXXX, as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ''. The note was held by " XXXX XXXX XXXX XXXX XXXX ''. XXXX was Trustee and would have been subject to our counterclaims for fraud, but they used a different " trust '' to foreclose to avoid lender liability.
Foreclosure judgment obtained in XXXX XXXX ( XXXX XXXX, WI ) after they bribed a judge with a {$120000.00} mortgage " reduction '' by " XXXX '' letter only back in XXXX. I have proof of that bribe.
XXXX ( non-performing loan ) sold to Specialized Loan Servicing, who contacted me in XXXX of XXXX seeking to collect monies for " escrow shortgage ''. I sent a QWR, timely, and it was ignored.
We are now in receipt of a 1099-A for the XXXX tax year for the foreclosed property which was quit-claim deeded to the lender in late XXXX to avoid any liability from the ZOMBIE FORECLOSURE property left to rot and deteriorate. XXXX XXXX and SLS are engaged in a racketeering enterprise to harm past customers/borrowers/victims of foreclosure fraud. Debt discharged in BK. THERE IS NO DEBT!
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| 01/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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on XX/XX/XXXX we were informed that XXXX XXXX sold our mortgage to specialized lending services llc, did not like the complaints on this company so when we called them XX/XX/XXXX to make our payment we requested a pay off quote as we had a loan lined up else where and signed the paper work with bank on XXXX sent the pay off check in the amount of XXXX. on the XXXX of XXXX after the check had been sent and cut they sent us another pay off quote including our property tax which was being and was paid by our new loan provider, so when we would not give them XXXX more when our property tax was only XXXX they sent the check back to us on XX/XX/XXXX and wanted even more money to pay off our mortgage and since they could not use our property tax to get more money the new pay off quote has our house insurance premium to the tune of XXXX our new mortgage company has even tried telling this place what they are doing is not correct but that does not matter with this company as far as i am concerned these people are nothing more than thieves and i am sick of beating my head against the wall with these people. we have made numerous phone calls and get no where, don't believe anyone there is qualified to do there jobs and different answers every time.
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| 12/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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During the Dismissal of our Bankruptcy, our Mortgage was with XXXX. They moved our loan to Sertiviced Loan Servicing. This is when our trouble started. The company fails, over and over to answer our questions. If they write us, is just with a letter that is not applicable to our concerns. Our mortgage payments have been made on time. They have made arrangements that we are paying for without our approval. The amount owed, seems to go up instead of down. They claimed our escrow account was behind over {$3000.00}. Our escrow comes from the monthly payments. We have a 4.5 % account. We pay {$1100.00} and then when we had the problems with the escrow, they reduced the payments to {$1000.00} Does that make sense? On XX/XX/2018 the outstanding principal was {$180000.00} Now the amount owed to be able to refinance with a better, reputable company is {$200000.00} plus. No explanation given. Why a company that seems to do everything illegal to scam the consumers has not been fined, made to do something with the outstanding accounts, etc. They get away with anything, but nobody stands to help us consumers who are seniors, living on retirement as well as our young generation that keeps fighting with no solution, just like we are talking to the Wall.
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| 12/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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Web |
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I applied for the disaster forebearance plan for the event of the beginning of this year. I was enrolled in the forebearnace program on XXXX of XXXX, my forebearance plan expires on XX/XX/XXXX of XXXX. I recieved a call from the lender XX/XX/XXXX about completing a loss mitigation packet and moving forward and stated that I was on COVID forebearance and I asked to verify and it was a disaster forebearance. I believe that it was coded to COVID forebearance instead of disaster forebearance on the lender 's end. The representative over the phone told me that I may want to complete the process as soon as possible that my escrow was currently negative and I have interest that is currently incurring. I don't know if this is true or not but I do know based on forebearance plan that this is unfair and especially if this was indicated a XXXX XXXX loan based on what the lender explained to me. Next, lender told me that it's a problem for the approval team to put the 7 months in deferral if i don't cover XXXX and XXXX monthly mortgage. However, the odds of it approving higher if I just defer 6 months of mortgage. This makes no sense since I am eligible for 12 months of forebearnace. Attached are the disaster payment deferal I found on the XXXX XXXX.
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| 09/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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|
Web |
Older American |
|
I am very frustrated with SLS they dont want to offer me principle forgiveness, even though my loan is eligible. I had to pay for the for a new appraisal because SLS was stating my home is not worth {$230000.00} after paying for the appraisal my house was worth {$35000.00} only. However ; now they have increase the value purposely for their own benefit. This needs to stop I have tried to work directly with SLS. But unfortunately they keep making me re-apply. All I want is a fair review, I am tired of all the fraudulent claims SLS is using against me to prolong my loan, making me fall more behind. I am an elderly men and my family is helping me to contribute towards my household. SLS has all the proof of my current income which is {$XXXX}. My monthly expenses are {$2000.00} includes my monthly mortgage payment and utility bills. However SLS still stated I dont have enough for an affordable mortgage even though, I have a {$300.00} surplus. Like I have mention my home is severely under water and is only worth {$35000.00}. But SLS keeps changing the value for there benefit. I am tired all I want is fair review and to keep my house. I can not help but to think that SLS engages in fraudulent and deceptive practices during a modification review.
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| 12/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Payment process
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Web |
Older American |
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i have XXXX accounts serviced by Specialized loan servicing on XXXX seperate properties. There are XXXX different amounts XXXX for {$590.00} and XXXX for {$490.00}.
these XXXX properties are right next door to each other so properties are similiar which XXXX lead the lend to some confusiton. This service lender has handled my accounts for over 5 years with out a problem until the last XXXX months when they applied my payments to the wrong account resulting in XXXX account being overpaid and the other short. for XXXX months i have spent over an hour working through their automated system to get to a live person.For the past XXXX months i get daily messages telling me to call them. Each time after much effort i get them to correct their problem. i send payments from electronic payments from my bank. i verified that the account numbers are reflected on the checks so their should be no problems matching up the payments. Today i tried to reach out to a supervisor. After working through their automated system and speaking with a customer service representative XXXX. i was cut off. over the past XXXX months i have spoke with XXXX, XXXX, and XXXX to name a few without resolving my problem. thank you for intervening and resolving my problem XXXX
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| 01/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This relates to CFPB Complaint XXXX and Specialized Loan Servicing falsely claiming that they are waiting on XXXX XXXX XXXX XXXX XXXX XXXX ) to remit the {$1500.00} payment that I am owed from the cancelled upfront PMI policy. I called XXXX today, XX/XX/2023 at XXXX XXXX XXXX and spoke with XXXX XXXX who told me that the refund payment was already issued and that SLS should have already received the payment. SLS stated as recently as XX/XX/2023 through a phone call from their executive office that they had not received the payment from XXXX and that SLS has no estimate whatsoever of when I should receive the payment. SLS has been deflecting blame onto XXXX, which XXXX has asserted is unwarranted. I think it is very plausible that SLS already has this payment but is too negligent to actually remit this to the borrower.
In addition SLS charged me a {$100.00} fee for the XXXX, which I paid on XX/XX/2023, but their system keeps showing that payment as unallocated and past due. I have contacted SLS through their portal asking them to properly apply the payment to the amount due, and they have yet to do so.
At this point I have had to file countless CFPB complaints to get SLS to do their job. They need to actually take ownership over issues.
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| 08/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XX/XX/19 you helped us before and you won for us now the mortgage company is playing games again! we got them to take our side and give us the modification it was due by XX/XX/2019 signed by my husband we had it notarized by our bank and was sent back! didnt hear back from sls so i called them and the modification said it was denied!!!! i asked why and he said because the nortary forgot to sign a line he said it happens all the time so if i didnt call sls we would have never known! so they emailed a new package to be signed again by a notary we did that and sent it over night like we were told to do! we have the tracking number so they couldnt play games! sls said they recieved it on XX/XX/19 and it will be esculated and to go ahead and start making your new payment! we didnt make the payment for a couple of days my husband wanted me to call back and see if everything is okay still thank god i did because now there saying it was a faxed copy not the email one which is a lie because we sent it over night and have the tracking nukmber we are getting differrent stories from different people please help us we just want our modification signed and stamped by sls so we can get on with our payments and not be scared thank you XXXX and XXXX XXXX
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| 10/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American, Servicemember |
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Specialized loan servicing has been charging late fees to my account making it harder to make my monthly payment as I'm on a fixed income. My account has late fees in the amount of {$150.00}. I'd like them to waive those fees so that my account could be in good standing. I send my payments before the beginning of the month and they are " early '' as I sent the XX/XX/XXXX payment at the end of XX/XX/XXXX for example and the servicer receives it before the due date which is the first of every month. However, for years I have been charged late fees and they say I am making my payments late. I don't believe I have ever missed a payment as I would known since my income is very limited. They also said that there was a payment increase and my payments were short. That this happened in XX/XX/XXXX. None of this was explained during all of my calls to the servicer. I am just barely finding out with my Housing Counselor 's help. Please reach out to my servicer and help me resolve these issues. I want my account to be in good standing. My income is only {$1400.00} a month since my husband passed away in XX/XX/XXXX, and if the servicer would have explained this before, the late fees would not have accumulated. I appreciate your help in this matter.
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| 09/24/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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We were previously in financial crisis due to a bankruptcy with XXXX XXXX ( loan Number XXXX ) they sold our mortgage just as we started a loan modification process to SLS ( XXXX ) new loan number.
SLS started the foreclosure process and than offered us a modification. We jumped on the opportunity to stay in our home, where we have remained for the last 18 years.
We have jump thru every hoop with Specialized Loan Processing, even following up with phone calls that were recorded, telling us we are on track and the modification is a go.
We sent in every payment and we were told to continue to send in the payments and we should expect the loan documents to complete the process of the loan modification and we would be on our way.
Well, they did a bait and switch ... ..they sent our XXXX payment back to our home address and it had nothing to do with lack of payment. We have made every payment faithfully and sent the checks 2 day mail with tracking to make sure there were no problems.
Now, we find ourselves helpless and no where to turn for this deviant behavior from a large corporation. They should not be allowed to lead on a consumer and than pull the carpet out.
this is so offensive to a family that is trying to save our home
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| 10/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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My loan was transferred to SLS from XXXX XXXX ... upon transfer my covid forbearance escrow that was previously spread over 36 months was changed to being spread over one year ( a default period ) and my payment just went up by XXXX!! The payment was automatically made as I'm on autopay. I called in and apparently they said they would fix it back to 36 months going forward. ( which I don't know if that has happened ) However, I would like to request a check back for the over-payment in XXXX of {$500.00} as this was not my fault but an error in the SLS system arranging the escrow over a year by default and not by my forbearance plan. Upon requesting this they acted very put-out and I was sent to a supervisor. I was then put on hold for about an hour and finally hung up on after the supervisor heard my story. So I then called back in, waiting another half an hour for a supervisor and hung up on again. I tired sending a secure message through their online system which received a canned response with no way to reply. SLS has a terrible system for communication. It seems like it's designed for customers to not reach a live person who can help. And when an agent gets a tougher situation which may take some effort to fix, they just hang up.
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| 07/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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On XXXX XXXX I contacted Specialized Loan Servicing after receiving an NOD on our property. This debt was included in a BK in XXXX and transferred to SLS in XXXX of XXXX- which we were not aware of. We were told we could make an offer to SLS to get the lien released, as we want to keep our home that we have had for 22 years. They told us to get a full appraisal, a current payoff and write an offer letter. We did all of that and submitted to them on XX/XX/XXXX. We were told it would take 3-5 business days to get an answer. We had no response from them after a couple of phone calls. Then I called and spoke to a Supervisor who did not treat me professionally and said that I had this free money and had lived there all these years without paying. My husband and I are XXXX XXXX and had worked very hard to keep our home. They said our balance was $ XXXX ( which started out at {$75000.00} ) and that we would have to come in with {$40000.00} and no other options. There is no equity in the property as the full appraisal came in at {$850000.00} and we owe {$830000.00} and I offered {$5000.00} to settle. I keep getting different answers from them and they will not let me speak with any managers or upper management. I do not want to lose my home!
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| 02/12/2022 |
Yes |
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- Trouble during payment process
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|
Web |
Older American, Servicemember |
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My mortgage holder is XXXX XXXX XXXX I have been making the required payments to them on time and have been making payments in the correct amount as shown on the monthly payment slips. I have copies of all of them including the checks all paid in the amount showing on the payment slips.
For the first time last month, I checked my account on line. It indicated my payment was ONE CENT short. I then increased last month payment by one cent. I thought it was a one time occurrence. No, this time on line, the amount showed I was again one cent short, but this time the previous one cent disappeared. I have read a home can be foreclosed if the payment is one cent short for several months. If for some reason, if there was a error shown on my monthly payment slips, new slips should have been sent. I have no idea how long this has been going on.
This is the second time they tried to pull a fast one. Unknown to me, they purchased a second XXXX Policy, one from XXXX and one from XXXX using my escrow in hope that I could not pay the additional escrow and they could foreclose. Had to straighten that mess out myself. My home is valued at about {$390.00} and owe about {$120000.00}.
Does this indicate financial abuse of the elderly? I am XXXX.
|
| 01/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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in XX/XX/XXXX SLS charged off an account of mine for a 2nd mortgage. In XX/XX/XXXX we paid massive penalties and reinstated account as of XX/XX/XXXX. The account has been in perfect status ever since for 13 months. We received notice on our credit report that on XX/XX/XXXX and again on XX/XX/XXXX our account was again charged off by SLS.
We have documentation from SLS that account was charged off in XXXX. I had employees of SLS stating that an account can only be charged off once. After numerous calls and pleadings to fix the problem little to no headway has been made. the XX/XX/XXXX filing was removed but I was informed the XX/XX/XXXX filing will not be removed. I asked if I need to sue them to fix this and now they will no longer speak to me.
This company has a 1 star out of 5 star rating in the XXXX and is near impossible to communicate with. You can not speak with any one over a operator and must sit and wait for some one to return a call in a few days or ever.
The problem with this is my credit score dropped over 100 points and now with a mortgage charge off I can not get a refi on the house. There is a balloon payment XX/XX/XXXX so I can not refi the house and guess who can foreclose and take my {$75000.00} equity? Yes SLS.
|
| 12/03/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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To whom it may concern : It is a very long time of the modification issue for the second mortgage or HELOC, from XXXX XXXX during 7 years. I submitted to request the modification for this HELOC, after the first loan modification successfully.
The Services tried to ignore my loan modification for 6-year long, one of the technique that Specialize Loan Servicing LLC used to treat my loan modification that they sent/replied/requested ... mail to me per using somebody else address where I never receive during/about 6-year length. SLS used it to blame on me, not to cooperate with the Services. SLS used this as an excuse during the years of underwater or/and the property has no market value in those years. The property market value has increased up more than 40 percent then SLS went back and enforced the property in Foreclosure Process that SLS shall collect more money.
I just wondered why my loan modification all replied letters from SLS has been sending to wrong address where I never used it and I never provided it to SLS???
Secondly, SLS took that long of 6 plus years to review my loan modification?
It now took only 6 months for them to deny and push in Foreclosure?
Yours truly, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/29/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I dispute roughly {$2000.00} in charges added to the payoff. These were for foreclosure procedures entirely the result of the loan servicer 's failure to provide regular statements during the entire term of the loan and it's inability of the company 's call centers to explain the charges.
A compromise offer was made and repeated in a previous CFPB complaint. The companies response implied the matter could be discussed by calling a phone number included in the response. That number reached the same call center whose personnel are unauthorized and unqualified to negotiate.
The company 's response avoided the issue of the settlement offers. Instead, it used the response as a ruse to close the complaint and move swiftly within days to foreclose without notice received. Surely this kind of extortion must be illegal.
Throughout the dispute I have been misinformed as to who owns the lien and who I might reach for oversight to correct the malfeasance of the loan servicer and its foreclosure agent.
This is a new complaint against actions the company took immediately after its misleading response to a previous complaint, as well as its failure to address the central issue or to defend the malfeasance that led to the charges in dispute.
|
| 04/03/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
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Specialized Loan Servicing reported to the Credit Reporting Agencies that I made late payments from XX/XX/XXXX to XX/XX/XXXX. I was discharged from my Chapter XXXX bankruptcy XX/XX/XXXX and I have missed on payment in that year. They are reporting my late payments that occurred during my bankruptcy. They never gave me any notice during the bankruptcy that I was behind and instead falsely reported that I did n't make any payments for 8 months in XX/XX/XXXX. I have bank statements showing I paid the company every month accept XX/XX/XXXX and that is when I entered into a loan modification and was told not to pay that month. This false reporting has cause me not to be able to obtain lending. They should not have reported anything that happened during my bankruptcy they also never told me during the bankruptcy that I was behind making payments. Also, around XX/XX/XXXX I made a double payment and at the time asked them if I was all caught up on my payments to which the representative replied yes. They have a message that all phone calls are reported so we should be able to check the records.I have tried to dispute this issue with the company and the credit reporting agency to which they responded that they company is accurately reporting.
|
| 08/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I have never received a statement from Specialized Loan Servicing. They claim to have mailed me statements but they have not.
I may have missed a payment in XXXX. I never received any notice of a late payment.
Specialized Loan Servicing has been compounding late fees for months but never send me a statement. They receive my monthly payments but do not notify about the late fees that are increasing each month.
They had the wrong e mail address. I am not sure if they tried to contact me at the wrong e mail address.
Specialized Loan Servicing ( before XXXX XXXX ) has NOT send me a statement. NEVER!
I have an XXXX credit rating. If they has notified me about the late fee or missed payment I would have paid the XXXX but they did not notify me and just keep increasing the late fee amount to {$230.00} I believe they have changed their records to show mailing statement but they have not send any before XX/XX/2023.
I suspect they send them to the wrong address. About two weeks ago I had them look at my records and they had the wrong e mail and agree they had not sent statements to my home address. Today they told me their records show mailing statement. Changing the records is fraud.
XXXX XXXX XXXX XXXX XXXX XXXX mail XXXX XXXX
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| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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A loan was originated on XX/XX/2022 by XXXX XXXX XXXX XXXX ( Hereinafter XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX. A week later I was contacted by Specialized Loan Servicing ( Hereinafter SLS ) and they ask for my consent to contact me an I DID NOT give consent for SLS to contact me. I delivered payment directly to XXXX XXXX. XXXX XXXX notified me they received payment and stated they wired the payments to SLS. SLS stated that I sent payment to the OLD LENDER. A Notice of Errors was sent to XXXX XXXX of SLS and received on XX/XX/2022, XX/XX/2022, and XX/XX/2022. SLS failed to properly respond. A request for the FULL ACCOUNTING was sent on XX/XX/2022, SLS and successors and assigns have failed to provide the FULL ACCOUNTING. On XX/XX/2022 SLS sent correspondence stating XXXX XXXX was the original creditor and that XXXX XXXX XXXX I Trust was now the current Creditor. I mailed payment to XXXX XXXX XXXX to the address SLS provided and it was returned to sender. I do not have a contract with SLS and they continue to harass me with phone calls and posted cards on my door. XXXX XXXX has mailed a XXXX XXXX form that didn't apply the payments that they received? Who is the actual XXXX and where did the payments go?
|
| 05/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I am currently behind on my mortgage payments and over the past two months have tried unsuccessfully to obtain a solution by my mortgage servicer. I have complied with every request for documentation within their time constraints and have copies of all correspondence. They constantly claim that documents are either missing or incomplete.
Even though I've been assigned a representative I'm always told that she is busy, consequently I've spoken to at least eight people and have received eight different answers regarding documentation. In XXXX I had exactly the same experience with this company and was fortunately able to resolve the issue after enlisting the aid of The Office of the Minnesota Attorney General. To paraphrase XXXX XXXX my current dealings with Specialized Loan Servicing have been like deja vu all over again. After doing some research on line I discovered many customer complaints similar to mine with an overall service rating of one out of five stars and the CFPB settlement of XXXX. I feel time is of the essence regarding my situation as I received a notice of intent to foreclose on XX/XX/XXXX. SLS services over XXXX XXXX dollars in mortgages and it is absolutely mind boggling how inefficient and duplicitous they are.
|
| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
XXXX XXXX, 2021 - My mortgage payment ( {$2600.00} ) was submitted to XXXX XXXX 3 XXXX, 2021 - My mortgage payment posts XXXX XXXX, 2021 - Specialized Loan Servicing ( SLS ) purchases my loan from XXXX XXXX XXXX XXXX, 2021 - I contact SLS to arrange payment for XXXX XXXX. SLS representative tells me my mortgage will be 30 days delinquent XXXX XXXX, and I will be reported. I explain there is a mistake and attempt to make payment, the representative hung up on me. I called again, was able to make payment. SLS maintained I was delinquent.
XXXX XXXX, 2021 - My wife and I call multiple times and are hung up on, and given incorrect, conflicting statements from SLS. SLS does not acknowledge the XXXX payment was made. We provided a copy of my bank statement showing payment was made. They do not acknowledge the error.
XXXX XXXX, 2021 - I notify SLS by certified mail of the error.
XXXX XXXX, 2021 - XXXX receive a letter from SLS indicating I would need to mail a different office.
I have attempted countless times to notify SLS of the error in my account. I have requested a corrected loan history showing correct application of payments and calculation of interest. I have received no acknowledgement or commitment to correct the situation.
|
| 10/25/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Specialized loan servicing, services my loan.
XX/XX/20 I requested and was granted the forbearance plan on my loan, end date XX/XX/20.
XX/XX/20 I received a letter from SLS about my Forbearance plan. It didn't reflect the Cares Act passed by XXXX.
XX/XX/20 I requested and received an extension on the forbearance plan, end date XX/XX/20.
XX/XX/20 I received a letter from SLS about the forbearance plan. It didn't reflect the Cares Act passed by XXXX.
XX/XX/20 I received a letter confirming who the current note holder are on my loan.
XX/XX/20 I requested ( by letter ) that my Forbearance plan reflect the terms and conditions as the Cares Act passed by XXXX on XX/XX/20.
XX/XX/20 I received a letter from SLS stating only that " The account is currently participating in a forbearance plan ''.
XX/XX/20 I received a letter with instructions for " Mortgage Assistance '' I also received a letter with a " Relationship Manager '', XXXX, Teller ID ( XXXX ) I also received a letter with possible options. Including but not limited to : Refi with another lender Loan Mod Repayment plan None of which properly answered my request.
XX/XX/20 I received a call from SLS stating that my Forbearance plan has been extended until XX/XX/20
|
| 09/01/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
I have a HELOC that was through my former employer, XXXX XXXX. They sold the HELOC to Specialized Loan Servicing ( SLS ) in Colorado. My monthly payment has been {$180.00} for years. SLS pulled {$1400.00} from my checking account on XX/XX/23. When I asked the reason, they advised it was for flood coverage. I advised I already have a flood policy covering my home. I provided proof of coverage, proof that it was paid in full for the {$1000.00}, and that policy is paid through an escrow account on my primary mortgage through XXXX XXXX. After half a dozen emails, and hours on their 'customer service ' site, they admitted their error, but refuse to return my money. I even tried to directly email 8 executives of SLS I found online directly, with no response.
Today I received notice from SLS that if, I want my money back, I can call the insurance company and fight with them. I have told SLS repeatedly they took {$1400.00}, not {$1000.00}, but they refuse to acknowledge that. They also advised I needed to start paying my normal {$250.00} per month payment. My payment was never {$250.00}. I also have no doubt SLS will do this again next year. I have documentation of EVERYTHING, including emails, bank statements, escrow statements, etc.
|
| 08/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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I am a XXXX XXXX provider but due to the Covid 19 pandemic lock down there was literally zero business.During the lock down I did not work for more than a year and applied for government mandated mortgage forbearance plan which was approved as well as extended.
This XXXX i started working and i tried to resume my mortgage payment. The bank refused to accept regular monthly payment and demanded me to pay back the full forbearance balance at once, which is more than XXXX XXXX dollars.
I did not work for more than a year, i asked the bank for deferment of the balance, which they denied verbally over the phone, stating my lender does not offer deferment.
Then the bank asked me to apply for loan modification, which they denied as well.
My home loan was modified back in XXXX during the real estate market disaster, my bank keeps referring to those policies.
This is year XXXX, there is a global pandemic and financial recession, how could the bank ignore current situation and base their decisions on XXXX.
I am in a position to resume my home mortgage payments, it will be possible only if the bank is willing to work with me.
I applied for modification which was denied based on the XXXX modification, this is unrealistic and unfair.
|
| 07/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Im writing to get the assistance from CFPB. My financial hardship began XXXX of XXXX. When my wife lost her job and we became XXXX household income.. In addition to make matters worst I had to force retire in XXXX due to health issues related me and my wife getting covid and due to bad respiratory existing problems we felt we git into a really bad health and our income was reduced once again due to XXXX. During this time since we saw past due, we reached out to our mortgage company and applied for assistance numerous times.We have applied for mortgage help since XXXX and each time the mortgage server our mortgage company has denied us due to a negative present value .NPV. I have been denied for the negative present value XXXX times, each time that Ive been in review for mortgage assistance the mortgage company has had forclosure running at the same time while getting help, They have never added a single point of contact over the last XXXX to XXXX years. This mortgage company has never offered me a loan modification assistance, they have mishandled my payments and XXXX XXXX requested for their servicing XXXX servicing guidelines and provide me with my investor information and mortgage service agreement and I have been refused.
|
| 01/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
At our request, my loan with Specialized Loan Servicing, LLC ( SLS ) went into forbearance on XX/XX/XXXX through XX/XX/XXXX due to lost income as a result of the COVID-19 pandemic. On XX/XX/XXXX SLS automatically extended the forbearance through XX/XX/XXXX. I then applied for a loan modification in XXXX XXXX and because of numerous communication failures and unhelpful/unqualified customer service personnel, I am still not able to resume a monthly payment schedule. Once I applied for the loan modification, I was inundated with 7 applications ( in total ) from XXXX through XX/XX/XXXX all requiring different information and most were rejected for inane reasons. Finally, on XXXX XXXX, XXXX, I was informed that my application had been accepted and under review for assistance. Then on XX/XX/XXXX, I received a letter from SLS stating that they were awaiting my property valuation before they could proceed. However, I have two property valuation documents sent from SLS dated XXXX XXXX and XXXX XXXX, XXXX respectively. I have recorded all calls to and from SLS and the runaround I've received ( not to mention the customer service staff 's total lack of knowledge/experience regarding my loan modification ) has been totally unacceptable.
|
| 02/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage payment goes through a company called SLS ( Specialized Loan Servicing ) and they have been making payments to my insurance company on my behalf after repeated requests to not do that. I have also been paying for my own insurance during this time so I am being billed twice. As a result I have had the payments that SLS made for me go into my escrow and it has increased my monthly payment tremendously to the point where I can't afford my payment.
The real problem is that I have been on the phone with their customer support representatives and supervisors for countless hours trying to resolve it and I have been getting nothing but a run around. They don't ever return my calls from requests to speak to supervisors, they don't ever receive the letters that they ask me to send to be removed from escrow that I have sent in several times. And they never document anything we speak about for hours on end.
I am getting nowhere with this company and I have no clue what to do next. If I make this payment I will not have enough money to live, and if I don't it will be reported that my payment is late and it will ruin my credit which I need very much. Can someone please assist me in having SLS cooperate with me.
XXXX XXXX
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| 07/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Since XX/XX/2019 for last 2 years, I have been trying to modify this loan. Each time, I sent documents for modification, they will come up with something else. Either Signature is missing or sent the lease, got back to me after weeks that the lease needed to be dated under the signature panel even though the lease has been properly dated. Meanwhile the automated system is keep saying, my application is pending review and no further documentations are needed, which is purely misleading as I found. Because of that, I have lost few more months just by thinking my modification is just going fine. The 2nd issue with this company, they are keep telling me to submit the lease for the property that I am trying to modify. I have told them 5 times to different rep that I this is the primary residence and there is no lease on it but I had to explain them in 5 times which cost me another 2 months.
At this moment, I am reaching out to this department because I strongly feel that this bank is intonationally doing this NOT TO GIVE ME THE MODIFICATION AND TO TAKE MY HOUSE SO THAT, THEY CAN SELL THIS ON AUCTION WAY MORE THAN THE MONEY I OWE TO THEM. I therefore am asking this department to step up and to help me to keep my home. Thank you!
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| 04/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My mortgage from XXXX XXXX was sold to SLS in XXXX XXXX. I paid my XXXX payment ( {$1200.00} ) to XXXX because I 've done this for 10 years. I started receiving notifications from SLS in XXXX that they now have my mortgage and need to begin making payments, but the payments have increased by {$400.00}. I 've asked since XXXX, for an escrow review of my mortgage to no avail. As of date, I have not received anything from SLS pertaining to why my mortgage has increased. I 've spoken to them 3 times, and still no reason, explanation, or letter. I made my XXXX, and XXXX payments because their customer service representatives told me to continue to make payments of my original mortgage {$1200.00} and it will be placed in holding as " good faith effort. '' On XXXX XXXX, XXXX I received an Intent to Foreclosure letter indicating I have n't made any payments. I have my XXXX XXXX statements that indicate I 've made payments.
I 'm really disappointed with SLS, their representatives, and their policy and procedures regarding retaining records, collecting payments and not applying them to my loan. They are threatening foreclosure and I 've made payments. They want me to pay {$400.00} more without reason or explanation informing me why.
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| 07/06/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I receive a request for mortgage assistance package from SLS which stands for Specialized Loans Servicing, the letter in the package stated that my mortgage was in serious default. I call SLS on XXXX XXXX advising them that my account was not only up to date but paid ahead until XX/XX/XXXX. I sent XXXX by fax # XXXX my bank statement and cancel checks verifying my position. I called XXXX back on Friday XXXX XXXX and was told that my account had been adjusted and I owed XX/XX/XXXX payment I advise them that was not correct the person said they would have XXXX call me Monday. I called SLS back on Monday XXXX XXXX at around XXXX talk with a XXXX who advise me that I had to fill out the mortgage assistance forms I told him I would not fill out those form because my account is not pass due and I am not in need of their assistance he advise me they could not correct my account without me filling out those paper I refuse. My original leader was XXXX my mortgage was sold to this SLS I have never had a problem with my account being delinquent, I need for SLS to correctly applied all of the payment that I verified by fax copies that I made to them and I need them to make sure my credit reflects that I have made the payments on time.
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| 07/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Hello, My name is XXXX and XXXX XXXX. This is most likely the 4-5th complaint against my mortgage company SLS. I just recently placed a case against them last week and here is another. I was in another short sale offer for the sale of my home for the past XXXX months. Recently-XXXXdays ago SLS called me aking for the FUNDING PROOF OF THE BUYER to be sent to them for review. I stated that it was my lawyer that they should be calling but I would contact them to request that inwhich I did that day. My lawyer in turn replyed and said she got that sent that day also to SLS and even asked them if anything else was needed. They said that was all they needed to proceed.
Today I received an e-mail from SLS stating that my short sale was denied because of buyer funding proof and untimely grounds!!!! I e-mailed lawyer to explain. She stated she sent it XXXX days ago as requested and they received it.
SLS is full of XXXX what gives them the right to even stay in business!!! They have really really really done a job on us!!!
Why am I stuck with them and how do I press charges against them for neglect on our XXXXx in a YEAR SHORT SALE DENIAL!!! How do I get JUSTICE? Who do I call? I need to take serious action!!!!!!!!!!!!!!! XXXX
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| 04/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I applied and received {$50000.00} from the Hardest Hit Principal Reduction Program. The money was sent to my mortgage come in XXXX 2014. The applied {$48000.00} and took the difference and paid my XXXX payment and applied some to late fees. In late XXXX the funds were reversed and sat in a suspense account and no one was able to explain why it was reversed. It was then applied and reversed XXXX more times and each time money was taken away from the principal. To date only a little over {$44000.00} was applied toward the principal and I was told they took the remaining {$5000.00} or more dollars and paid my XXXX, XXXX and XXXX payment which I have been paying my monthly mortgage. In XXXX explanation they said they were given directives to do it this way then they said they never received any doucumentation as to what to do with the money and it is their perrogative to do what they want and I have no say so in the matter. It is the least to say that this has been fraustrating. So many agents have been dealing with this matter that it is now a total mess and what seemed to be a gift to help with my underwater mortgage has now been turned into a nightmare. I need hellp being directed to the right agency who can speak for me.
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| 08/26/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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On XX/XX/XXXX I had a tree that damaged my house and taking out my power lines of the house. And damaged to my siding, roof. Gutter. On XX/XX/XXXX I hire an contractor to replace of my electrical panel system outside and inside. On XX/XX/XXXX I received the check from my insurance company in both my name and specialize loan services my mortgage company. I endorse the check and send on XX/XX/XXXX next day services. Specialized Loan Service received it on XX/XX/XXXX. I called on XX/XX/XXXX to see the process time because the contractor is requesting the payment because the job is completed. I was told on XX/XX/XXXX and XX/XX/XXXX. That check is mailed out XX/XX/XXXX. On XX/XX/XXXX I called again following up because the contractor is calling requesting the payment. The representative stated this time the payment check was sent on XX/XX/XXXX. I been in my property for 25 years. And am very disappointed on how I been treated and unfairly treated by Specialized Loan Service.
Their are still more damaged to the property that I will need contractors to come and come complete before the winter come. I cant scheduled if Im receiving this kind of services from my mortgage company. My contact information is XXXX XXXX or XXXX XXXX
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| 11/10/2020 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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Specialized loan servicing committed identity theft and fraud when they stole my identity and reported to all credit reporting agencies that a payment was made by me on a fake mortgage debt on XX/XX/XXXX by me and then sold the fake debt and fraudulent account without any verification for their Prior errors and blatant fraud to further the racketeering scheme for XXXX XXXX and XXXX XXXX to cover up its phony records it creates for XXXX and XXXX XXXX XXXX aka XXXX XXXX after they cook the books for XXXX XXXX XXXX with crooked lawyers to illegally foreclose on my home and business with fraudulent accounting where Sls is fabricating false records on case XXXX ca XXXX in Florida to cover up the Fraud, XXXX XXXX has constructed for XXXX to steal my homes equity and extort me for money not owed because they create fake reporting and make fake payments and commit forgery, identity theft like on XXXX XXXX on my record to keep the fraud alive for XXXX, XXXX, XXXX and XXXX in XXXX so they can get money from the government share loss agreement and make false claims for damages and steal homes disguised as business as usual in violation of state XXXX and false claims act laws And state penile code laws. I request a written response
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| 11/10/2020 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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Specialized loan servicing committed identity theft and fraud when they stole my identity and reported to all credit reporting agencies that a payment was made by me on a fake mortgage debt on XXXX XXXX by me and then sold the fake debt and fraudulent account without any verification for their Prior errors and blatant fraud to further the racketeering scheme for XXXX XXXX and XXXX XXXX to cover up its phony records it creates for XXXX and one XXXX XXXX aka XXXX XXXX after they cook the books for XXXX XXXX XXXX with crooked lawyers to illegally foreclose on my home and business with fraudulent accounting where Sls is fabricating false records on case XXXX ca XXXX in Florida to cover up the Fraud, XXXX XXXX has constructed for XXXX to steal my homes equity and extort me for money not owed because they create fake reporting and make fake payments and commit forgery, identity theft like on XXXX XXXX on my record to keep the fraud alive for XXXX, XXXX, XXXX and XXXX in XXXX so they can get money from the government share loss agreement and make false claims for damages and steal homes disguised as business as usual in violation of state Rico and false claims act laws And state penile code laws. I request a written response
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| 09/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Hello, i have a loan with Specialized loan services which was put on forbearance because of COVID 19 and everything being on lock down from XXXX until XXXXRight before end of the period i called my lender and spoke about options to repay the debt which the agent was kind to set one for me in the next 6 months.I payed the amount i needed to pay at that moment which i was instructed to do and than waited for another month to do my next payment.Next month came in and the agent on the phone had no clue what happened and said to me that there is no repayment plan going on on my loan and that he had to do it all over again and also checked and confirmed that the agent before him just submitted a payment and that was all.
After XXXX XXXX did background check on my credit report they noticed one late payment that was reported from SLS and they did not wanted to take that out of my profile because apparently from their view i have missed a payment.Totally unfair for me to have that on my account after pandemic and not knowledgeable staff from their company to not guide me correctly in situations like this.I want full investigation from their side and a sweep on my account for present negative actions on my profile.T Thank you
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| 05/22/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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this loan servicer was involved in not only adding insurance to my loan when I already had insurance through my main mortgage but dual tracking and trying to foreclose on my home. I have complained about this in the past and nothing seems to being done against them. I had a heloc with another company and it was handed to Specialized Loan Servicing, since I had filed a bankruptcy I received no statements from this company and was not aware my loan was due to mature. Additionally since I had modified my mortgage this loan moved to the first position on my home. I tried for 2 years to get them to modify this loan and through numerous sets of paperwork. There was always something missing. They put my home on the fast track for foreclosure and I had to file Chapter XXXX bankruptcy to keep my home. I reached out to a lawyers office who had filed a class action lawsuit against them for doing the same thing they did to me. The lawyer told me while they did agree this company was engaged in dual-tracking of my loan, but because the loan was a HELOC it didn't fall under RESPA. I believe the actions of this company were solely because of the amount of equity I have in my home. How can they still be doing business in California?
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| 06/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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For 2 years now I have been receiving my mortgage statement in my XXXX account and paying within a couple of weeks and then receiving an email stating that my " payment has been received ''. It went well for quite a while. I am expecting to retire soon and wanted to pay extra on my principal so started doing that but one day I get a call stating that my mortgage is not paid. I had been paying up to 2 weeks or better ahead of the due date all this time, very consistent. They stayed very consistent with me for almost a year so I asked that it be fixed it twice and then this last time I experienced a person on the other end telling me that I had not noted how the money was to be applied therefore it was totally applied to the principal and now my monthly was late. I asked the young man to just do as they had done all these other times... it's been very upsetting. I submitted to XXXX but it was outside their scope. I am hoping that somehow this can be resolved. I even resorted to considering refinancing but that would be entirely outragious because of the expense it would cause me. I will provide the log of statement/payment/received to the history of this mortgage. I would be so very grateful if this can be resolved.
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| 01/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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XX/XX/2019 I filed a dispute online today in reference of a wrong credit report to 3 credit reporting Companies by Specialized Loan Servicing LLC SLS I relation to my mortgage No. XXXX reported to your Company as paid in XX/XX/2019 when in fact it was paid by wire transfer from the XXXX XXXX XXXX XXXX XXXX on XX/XX/2019. The wire in the amount of {$100000.00} as listed in the written payoff demand submitted on XX/XX/2019 by SLS Mortgage. A dispute ensued between SLS and XXXX over a small amount due on insurance ; finally SLS agreed to accept the settlement and sent a statement with XXXX balance due on XX/XX/2019 ( see copy attached ) SLS reported the mortgage unpaid for XXXX, XXXX XXXX and XX/XX/2019 although they received the total settlement funds on XX/XX/2019 and this has been impacting my credit score on my credit report. The mortgage was paid on XX/XX/2019 and the past due mortgage reports for XXXX, XXXX, XXXX and XX/XX/2019 must be deleted and my credit score restored to the same number it was before SLS negative reporting. Supporting documents from XXXX are available for review ; several letters to SLS mortgage requesting revision on the credit reports remain as of today unanswered. Please advise, XXXX XXXX.
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| 12/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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I recently filed bankruptcy and lost online access to my mortgage account, which makes it impossible to make online payments to my mortgage company. I was told that due to my bankruptcy, their policy is to shut down online payment access and only allow certain methods of payment, many of which cost upwards of {$15.00} to {$30.00} per payment method ( XXXX XXXX, XXXX 's Check, etc. ). I spoke with a " bankruptcy XXXX '' within my mortgage company on XX/XX/23 and they refused to restore access to my online account and basically demanded that I send in my payments either by XXXX XXXX, a Cashier 's Check, or a personal check. Considering all of the check fraud present in this world, I am not about to mail off a personal check and risk losing my entire life to someone washing a check and changing the amount on the check. This mortgage company is taking away my liberty and choice of making payments the way I want to make them without having to incur additional fees. This is not the first time they have locked me out of my online account. I am stuck with this company until my home is paid off or I win the lottery. Neither of which will happen anytime soon. How can a company take away a payment choice without notification?
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| 09/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Foreclosure
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Web |
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We submitted a CFPB complaint regarding the status of our mortgage and the fact the we requested additional forbearance due to Hurricane Ida. Their response says " The above referenced account was previously under forbearance from XX/XX/XXXX through XX/XX/XXXX and again from XX/XX/XXXX through XX/XX/XXXX. If you wished to be reviewed for forbearance again you will need to contact the number listed below. The initial forbearance letter is enclosed. '' We requested an extension of the forbearance on XX/XX/XXXX ( as instructed by SLS ) and got a response on XX/XX/XXXX that the request was forwarded. Then we heard nothing back. When I called in to see the status the agent I spoke with made it sound like it was too late -- which made no sense to me. If this had been addressed correctly we would not be in this position. As a XXXX XXXX mortgage we are able to get 18 months of forbearance in total -- the additional 6 months is what we are asking for. This would move our payment due date from XX/XX/XXXX to XX/XX/XXXX. We will gladly pay the full amount from XXXX, XXXX, XXXX and XX/XX/XXXX to have our mortgage to be reinstated. All we ask is that SLS honor the timely forbearance extension request. I am attaching the letters.
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| 11/18/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing ( SLS ) purchased my HELC from XXXX XXXX XXXX in XXXX, and at the time, I was in hardship after years of unemployment. I was able to get help with the first mortgage through the Hardest Hit program but was told there was no help for the second mortgage. I received a letter dated XX/XX/XXXX, that served as a notice to default with an intent to foreclose on my property if I did not pay the accrued amount to bring the account up. In XX/XX/XXXX, I submitted a loan application with my primary lender and was notified on or around XX/XX/XXXX, that my refinance has been loan conditionally approved. I have been in conversation with SLS representatives as I have been in this process to seek the payoff amount, which would be included in the refinance. Today, XX/XX/XXXX, two weeks from closing the loan with the primary lender, SLS tacks on additional interest and escalates the charges to add {$20000.00} to the payoff amount. They have taken the loan back the original amount as if I never ever paid anything towards the principal and interest, plus adding interest from the time that I went delinquent to the present ; this is excessive. I am asking for assistance in obtaining a reasonable payoff amount.
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| 08/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My current lender, SLS, took over my mortgage. They now claim that my townhouse is in a flood zone, even though the other XXXX units do not have flood coverage either. A neighbor recently refinanced, and also did not need flood insurance. Out of curiosity, I did contact a few insurance agents for flood insurance quotes, and these agents questioned why I would need flood insurance, and they should be wanting to sell me business!
I then obtained documentation from FEMA saying that our structures were not in the flood zone, the parking lot is actually adjacent to the flood zone. I provided this documentation to SLS, and they said they were still going to go forward and purchase flood insurance on my behalf, and of course charge me. This is outrageous, as I mentioned, as my FEMA documentation ( pulled XXXX/XXXX/15 ) clearly indicates that none of our complex 's units are actually in a flood zone. They also indicated that I would have to contact FEMA to dispute this- but FEMA already indicated that our units were not in the flood zone.
Each time I call SLS to talk about this situation, I get a different story from different representatives. They are not receptive at all, and actually make the customer feel inferior.
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| 09/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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This is an ongoing problem. I will continue to submit complaints until enforced. SLS negatively reported on my credit additional balance info, see attachments. Additionally, they sent me a check for {$80.00} for some admission of error? I have sent back the check and letter as there is no longer a enforceable relationship between SLS, the note / mortgage holder, and myself.
Previously submitted complaint from XXXX : XXXX. Does CFPB have any authority or influence in stopping the harassment, false credit reporting, fraud, etc. Can you enforce damages and fines? Specialized Loan Servicing is now reporting again on my credit report as of this submission XX/XX/XXXX. I have won a court decision against Specialized Loan Servicing and I would like fines and damages against them as they continue to harass me. Important notes from previous complaint from XX/XX/XXXX : Per a 2nd Judicial District Court of New Mexico Court Order, the order states the " mortgage and note are unenforceable. '' Case is closed. * XX/XX/XXXX Denied Motion ; Order On Plaintiffs Motion For Clarification Or Relief From Order Of Dismissal * XX/XX/XXXX Case Dismissed With Prejudice ; Order On Statute Of Limitations Defense Specialized Loan Servicing
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| 05/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX improperly denied the borrowers ' application for a loan modification on the basis the P & I payment that it could offer through a modification ( {$1900.00} ) was more than the borrowers ' current P & I payment, which it alleged to be {$1900.00}.
The borrowers previously entered into a step rate loan modification in XXXX, with an initial interest rate of 2 % and a P & I payment of {$1900.00} for the first 5 years of the modification. However, the interest rate and P & I payment were scheduled to increase in years 6, 7, and 8, until the interest rate reached 5 % in XXXX and the monthly P & I payment was {$2800.00}. Presently the monthly P & I payment which is being charged to the borrowers account each month is {$2800.00} and based on an interest rate of 5 %. If XXXX used this P & I payment amount, which is the current P & I payment amount, the borrowers would be found eligible for a loan modification that would reduce their interest rate to 2.75 % and their monthly P & I payment to {$1900.00}. XXXX is improperly reviewing my application for a loan modification based on the monthly P & I payment in XXXX, not the current interest rate and monthly P & I payment which it is charging to the borrowers ' account.
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| 10/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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Specialized Loan Servicing offered pandemic forbearance on my mortgage loan payments ( account # XXXX XXXX beginning with my XXXX, 2020 payment for three months, and then extended an additional 2 months, through XXXX, 2020. During that time, I had several conversations, which they informed me were recorded, acknowledging these arrangements, and with understanding that payments would be added to the back end of the loan. Moreover, we reached an agreement to modify the loan moving forward as well. At no time was there any discussion about paying the balance in full at the end of the forbearance period ; that would be very difficult, and very unreasonable to do under the circumstances. My conversations ALWAYS were with explicit understanding of the amount due being added to the loan.I was shocked to find that the payments were marked as 120 days past due on my credit reports, without any notification whatsoever. I have tried repeatedly to get someone at Specialized Loan to discuss this, and have left several messages to call me back, but no one has. Their negligence and complete lack of communication is costing me dearly in destroyed credit scores, and inability to conduct any business that involves borrowing money.
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| 12/11/2022 |
Yes |
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Web |
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XXXX. I need XXXX XXXX XXXX XXXX loan to paid due to corrupt court and I will never get court protection but retaliation from XXXX and Fed courts.
XXXX. I have been asked to pay twice for property tax included. I have been billed for XXXX XXXX XXXX I paid in full property tax from XX/XX/XXXX to XXXX of {$3200.00} XXXX XXXX XXXX Monthly statement from XX/XX/XXXX shows {$320.00} property tax when I have paid it in fuXXXX XXXX XXXX XXXX. Below that it shows shortage of {$99.00} XXXX XXXX XXXX. {$60000.00} was asked to pay by CA XXXX XXXX now they are charging me short. CA XXXX XXXX saying SLS should they contact CA XXXX XXXX for shortage.
XXXX. XXXX dated attached had negative escrow amount of {$13000.00} property tax attached is {$3200.00} add {$13000.00} equals to {$16000.00} XXXX XXXX XXXX. Payment from {$60000.00} from CA XXXX XXXXXXXX shows {$17000.00} for property tax while as {$13000.00} plus {$3200.00} is {$16000.00}. XXXX XXXX XXXX. Since XX/XX/XXXX XXXX has not mailed single mortgage statement despite they have informed XXXX many times not to send mortgage statement to any other address. This is violation of XXXX.
I need to pay off the loan asap without resolving of the above I can not pay this.
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| 12/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My wife and I were informed by Specialized Loan Servicing via a letter dated XX/XX/2020 that our hazard insurance had expired. On XX/XX/2020 we talked to XXXX ( our insurance coverage ) with whom we have had coverage since we bought our current house.
The XXXX rep told us that our coverage had not lapsed and that in his opinion it fit the ( unclear and undefined in the letter ) definition of hazard insurance. The rep faxed proof of coverage to the number provided by Specialized Loan Servicing.
We received subsequent letters stating that Specialized Loan Servicing felt our coverage had lapsed. We uploaded proof of our insurance to a portal they provided for that purpose but continued to receive notifications.
We than talked to a Specialized Loan Servicing rep on two or three occasions and were told that we had coverage and not to worry about it. We asked for written/emailed confirmation of that and never received it.
Instead, we were told that Specialized Loan Servicing had bought insurance for us and then that they had set up an escrow account. Finally, we were informed in a letter dated XX/XX/2020 that we would be billed an additional amount on our monthly mortgage until the escrow account was paid off.
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| 06/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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XXXX XXXX XXXX XXXX sold my home loan of 18 years suddenly and without warning on XX/XX/XXXX to Specialized Loan Servicing LLC. The Covid-19 crisis in XXXX has left me out of work and not allowed to return to work until stage four of the recovery. Specialized Loan Servicing LLC is allowing our loan payments to compound and is demanding a lump sum payment as soon as the XXXX XXXX District Court reopens during phase one of the recovery or foreclosure. Specialized Loan Serving LLC refuses to modify the loan. One representative even verbally agreed that " Yes. This is predatory. But you agreed to it legally. '' This experience is not surprising after years of predatory and abusive tactics by the original lender, XXXX XXXX. Discrimination, reverse red lining, etc. This loan is a predatory loan dinosaur that pre dates the Housing Crash of XXXX and is a shell corporation used by XXXX XXXX to liquidate sub prime loans off the books. Over the last eighteen years we paid a vast fortune in interest at 7.25 % and now the Covid-19 crisis is being used by XXXX XXXX and its associates to prey on consumers even further. Specialized Loan Servicing LLC is a shell corporation set up by XXXX XXXX to circumvent banking regulations.
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| 03/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing recently filed for the Bankruptcy courts to lift the automatic stay which will allow them to foreclose on my home. I believe that this stems from me applying for the ( MAA ) Mortgage Assistance Alabama, and Specialize Loan Servicing not wanting me to receive this Covid Relief Assistance to help me become current on my payments. When I call they pretend that they are not knowledgeable of this program, however ; my assigned Underwriter has stated that Specialize Loan Servicing does participates in this program, and she's not sure why they wouldn't want me to be able to get this mortgage relief due to Covid. Although, I got behind a year ago on my payments, I have been making my monthly payments, however ; ( SLS ) has threaten to foreclose on my home.
I also faxed ( SLS ) a letter on XX/XX/2022 requesting and giving them permission to give my information to the Underwriter, and they are pretending not to know what to do.
It seems from my investigation that this company has a history of not wanting to help customers. We are in a pandemic and this program was designed to help people who are wanting to get back to some type of normalcy. Specialized Servicing goal is to take people homes.
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| 11/27/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Title Source on behalf of XXXX Bank contacted SLS to obtain a subordination agreement and proof of assignment regarding a secondary mortgage it has on my property. I recently learned that SLS has requested that the subordination document be signed " SLS on behalf of XXXX '' ; however, per Title Source 's title search, there is no record that XXXX is the current holder of the mortgage. Title Source and I have been informed by SLS that it will take 2 to 3 months or more to respond to the request. This timeframe is unacceptable and will likely to result in cancellation of my pending application. As a result of this delay, XXXX Bank has notified me that I will have to pay XXXX point per month to extend the application with a two-month maximum. In addition, if the subordination document is not properly executed, I will have to wait 60 days to reapply at almost certainly a higher interest rate.
I am extremely concerned about the quality and lack of urgency expressed by the SLS customer service staff that I and Title Source have received to date and would appreciate receiving proof of the XXXX/SLS assignment and completion of the subordination document so that I can close my application and avoid financial penalties.
|
| 11/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The following email sent on the noted date describes the situation. Since sending this email re Loan No. XXXX to the email address given by Specialized Loan Servicing representative I have received no email acknowledgement but have received a delinquency notice dated XX/XX/XXXX eventhough the XXXX payment has been made to SLS. Please see the following : XXXX XXXX Attachments Sat, XX/XX/XXXX, XXXX XXXX to customer.support at Specialized Loan Servicing Dear Sir or Ma'am : I spoke to a representative there on XX/XX/XXXX and informed him that I just realized that the XXXX Mortgage payment for XXXX XXXX XXXX XXXX FL XXXX was sent to the old servicer XXXX , XXXX ( easy mistake on bank billpay app ). I was informed by your rep that it may have been forwarded to you and that i should send proof of payment to this email addy. Please see attached that proof of payment. I also spoke to XXXX rep today and was told that the payment was not " processed '' by them and that that meant it was forwarded to you since it has not been returned to my bank. Please acknowledge receipt of this proof of payment and whether the payment was forwarded by XXXX -- XXXX XXXX, XXXX.
( XXXX ) XXXX - XXXX XXXX XXXX XXXX XXXX, FL XXXX
|
| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
I had a trial payment with specialized loan servicing and I had a lengthy hospital stay and missed my XX/XX/XXXX PAYMENT, I CALLED AND WAS TOLD I COULD NOT PAY FOR THE MISSED PAYMENT, THAT THAT DAY WAS THE LAST DAY, SO I CALLED LATER AND ASKED AND THEY SAID MAKE PAYMENT, SO I WAS AT GROCERY STORE FOR XXXX XXXX AND CALLED FOR THE INFO AND IT WAS CANCELLED, I CAN MAKE MY PAYMENTS, BUT I AM TOLD THAT MY HOUSE WILL BE SOLD ON XX/XX/XXXX, TODAY IS THE XX/XX/XXXX, IT WAS NEVER POSTED IN THE NEWS PAPER OR I WAS NEVER NOTIFIED, THIS IS WRONG, AND I WANT SOMEONE TO HELP ME, I AM GOING TO THE MEDIA, I WAS IN THE HOSPITAL DUE TO XXXX XXXX, I AM XXXX AND JUST WISH TO STAY IN MY HOME, ... ... .I JUST CALLED THE LAWYER XXXX XXXX XXXX AND THEY TOLD ME THAT BY LAW THE PROPERTY HAS TO LIST IN THE PAPER FOR 4 WEEKS AND I HAVE TO BE NOTIFIED 30 DAYS PRIOR TO MY HOUSE BEING SOLD, SLS SUPERVISOR TOLD ME THAT MY HOUSE WAS BEING SOLD XX/XX/XXXX AND I HAD TO ACCEPT THIS, WHY WHY WHY WOULD SHE DO THIS TO ME, I AM XXXX AND XXXX AND SHE JUST CAUSED ME TO HAVE A SET BACK IN MY HEALTH, MY XXXX XXXX WENT UP AND MY XXXX XXXX TO A VERY LOW POINT ALL BECAUSE SHE WAS BEING NASTY AND LIED TO ME, WHY WHY WHY DID SHE LIE TO A XXXX PERSON WHY?
|
| 10/16/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I had a bankruptcy XXXX in XXXX of XXXX discharging a first mortgage and second mortgage on my residence.The first mortgage payment has gone from XXXX to XXXX in the last 2 years and it is now XXXX am not paying the second that was XXXX in bankruptcy.I have been denied a modification by XXXX XXXXI was told upon the bankruptcy from the then second mortgage servicer to not worry about the loan because i would be ablew to obtain a discharge as the property was under XXXX XXXX originated both mortgages butr sold the XXXX to many servicers now it is being handled by XXXX XXXX XXXX are difficult and unresponsive, i have mad them offers for a lien release in the format that they requested and they are either ignored or answered with a number they know i cant comply XXXX second mortgagee had previously agreed to give me a discharge and are now reneging on the XXXX, All subsequent efforts to effectively buy the discharge results in them not hgetting back to XXXX though this is the same mortgage that had collection efforts made during my bankruptcy and even asked me to produce a " NOTICE OF NON REAFFIRMATION ''?
I am being forced into foreclosure after having been given errant information by the mortgage servicer.XXXX
|
| 02/13/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
XXXX was originally in the names of XXXX and XXXX Original loan was then sold to a company called XXXX out of XXXX. There was several attempts to contact them about a payoff on the loan. First call, no payoff was given, but a letter was mailed out. A check was mailed out for the payoff on the loan, on XXXX/XXXX/17 and never cashed. Then several attempts were made to call about receipt of the check, and they said XXXX was not a on the loan. This statement was incorrect. Payoff letter did not state that the amount due could not be paid by personal check or that the amount must be paid via wire only. It states " FUNDS XXXX BE WIRED ''. Very misleading. They had the check for over XXXX days and it has still not been returned. It seems that every time you call the XXXX number for XXXX, you can hardly get a person. They make it very difficult to navigate or get information from their company. There are so many menus to go through and then the system just hangs up. Then when you get a person, they wo n't tell you anything. They have made paying off this loan very difficult. This company is NOT consumer friendly at all. I advise not using this company. This company is listed as : SLS, XXXX, XXXX, CO XXXX Phone : XXXX
|
| 04/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I am not certain if this is my problem but its the only thing I can see that changed on my credit report. My credit score drastically dropped from XXXX to XXXX in some cites and XXXX on XXXX. My credit report is showing that our mortgage was paid in full in early XXXX. I did receive notification from XXXX XXXX XXXX XXXX at the very end of XXXX that my mortgage was being sold. to another company, Special Loan Service Mortgage. However, my mortgage is no longer showing on my credit report and I am wondering what's happening. Our mortgage was covered with XXXX Bank for over 20 plus years then all of sudden it was sold to XXXX I believe in XX/XX/2022. Then in XXXX XXXX is selling the mortgage to someone else. I don't know what kind of games they are trying to play but my husband and I do not want to get caught up in anything with us being so close to paying off the mortgage. We don't know if some company is trying to run a scam on us and we are not going to have it. Somehow somewhere our mortgage balance is being hidden and not being reported on our credit report. My credit score should be reinstated back to normal quickly and not gradually increased, it is not fair nor honest to destroy someone's credit score.
|
| 02/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I contacted my Mortgage company ( XXXX ) to move my monthly payment from XX/XX/XXXX to the XX/XX/XXXX. I was told that would not be a problem but they failed to receive the payment and placed my account on default. I contacted them in XXXX and yet again they did not take my payment. In the following week I received a letter that my account was going to be in default again. I contacted them after realizing my credit score went down XXXX points. When I spoke to them they I made arrangements to repay the amount. Toward the end of XXXX I called to make sure my XXXX tax form was in the mail. As time passed on XX/XX/XXXX I still haven't received my tax form so I contacted them again and a representative of the company said my form was mailed out. I waited for another week and my form has not arrived. So on XX/XX/XXXX I called and wanted my forms to be mailed they said I could just do my taxes they told me the amount and I refused and said I need my forms that I would like for it to be overnight and this time the manager said that's not going to happen. Now it's XX/XX/XXXX and my tax forms still haven't arrived. At this point I have no idea what my options are. Your help would greatly be appreciated.
|
| 10/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
I submitted a completed application request for modification a year ago. And the company repeatedly marked the application as incomplete for vague and dishonest reasons. For example, they repeatedly marked marked that my income taxes as incomplete without and without a status which was not true. Eventually, they finally told me I didnt qualify for modification. Then they tell you they were still working on it.
I filed a complaint with the agency in XX/XX/2022 to which they had 60 days to respond. They responded. Essentially, they stated that I needed a {$32000.00}, down payment to qualify. I dont have that and I wouldnt have had {$20000.00}, either - assuming they would made that offer a year ago. Due to the XXXX Pandemic XXXX units were vacant and severely damaged by tenants. I do have police reports.
Specialized or at least certain employees never had intentions of trying to help. I can email CFPB every document that was sent to them as well as a screenshot of my account as to why the application was incomplete. I finally had to log on to understand what the issues were which was in my opinion intentionally vague. Please send a email link so that I can forward my proof and documentation.
Thank you!
|
| 08/05/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
Older American |
|
I Have been under a chapter XXXX that was discharged on XX/XX/XXXX. The HELOC loan I have was with XXXX XXXX XXXX. I got a letter from them dated XX/XX/XXXX saying that they have sold my HELOC loan to Specialized Loan Servicing LLC and that they are taking over the loan on XXXX.I am suppose to close on my refinance on XX/XX/XXXX. I have contacted Specialized Loan Servicing daily for the past week and they can not provide a payoff amount yet and are now telling me that instead of XXXX which they originally said they could, now they are saying XX/XX/XXXX!! I also have not received a welcome package from them yet telling me where to send my payment due on XX/XX/XXXX if I end up having to make it, although XXXX XXXX XXXX did say I could get it to them and they would forward it to them. I am concerned about that because of all the bad reviews I see on SLS LLC, as far as them posting payments on time and then charging late charges on those payments that were indeed paid on time. I just want to be able to close my refinance on XX/XX/XXXX as we have planned and am hoping you can urge them to get my payoff amount sent to our loan officer. I can not believe they can't look up that information and get it done for me.
|
| 02/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX XXXX had my loan and I had applied for covid relief and was approved in XX/XX/XXXX. Once approved and XXXX sent the check to XXXX mortgage mid XX/XX/XXXX they had changed my loan to lender Specialized Loan Servicing. Who sent me papers in XX/XX/XXXX. Once I contacted them and explained the situation they put a hold on my account as they were new lender and I advised XXXX had sent a check out to XXXX XXXX in XXXX. They said contact XXXX about issue but they had a hold on account. I called XXXX and notified them of the new lender Specialized Loan Servicing and they stated the check had been returned and to send them papers from new lender and they will get check rerouted. I sent this in XXXX also. Contact XXXX loan and told them XXXX stated they would reroute the check. This went on and on for few months the back and forth until XX/XX/XXXX and the check was reprocessed and finally received from XXXX in amt of $ XXXX which paid mortgage up to XXXX of XXXX. Called Specialized loan and followed up and they stated as well payment received and up to date so the issue is how they reporting late to my credit which is against Federal Law when they just came into the picture and the account was on forbearance.
|
| 11/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
My mortgage loan XXXX was transferred to Specialized Loan Servicing ( XXXX ) earlier in the 2023 year. I shortly thereafter received a letter that XXXX needed to verify the condo insurance. On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I provided XXXX by email to XXXX with proof of insurance in a " certificate of property insurance '' with XXXX XXXX. Additionally, I placed several calls to XXXX on XX/XX/XXXX, XX/XX/XXXX, and XXXX/XXXX/XXXX to confirm they had received the insurance policy certificate. XXXX has acted in bad faith and wilfully ignored my condo insurance proof. They have notified me in a letter dated XX/XX/XXXX that XXXX purchased insurance on the condo and are charging me {$870.00}. This forced policy was backdated to XX/XX/XXXX, a date far prior than they requested proof of insurance from me. When I spoke with the call center every time the representative said my XXXX family insurance information was received and I had nothing further to do. None of the call center representatives said that XXXX had force purchased another insurance policy without my permission or consent. This was handled improperly by XXXX and I am demanding the refund the {$870.00} policy that was not needed or requested.
|
| 03/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My current mortage that is held thru Specialized Loan Servicing has a previous ballon payment that was done as a loan modification with XXXX XXXX XXXX XXXX my understanding of this modification was that it would reduce my payment an add 10 years to my mortgage Specialized loan Servicing has this amount listed as a ballon payment that will be due at the end of my Loan but continues to add this amount to my current principlae balance on my credit reporting making it look as if in the last 13 years I have only paid 4 % of my mortgage this is greatly reducing both my credit score and my credit utilization. I have made several attempts to coorect this with both the Company as well as the Credit reporting agencies to have it corrected for one month and then go back to reporting incorrect. The other question i have raised with Specialized Loan servicing is the amount of money that is being appled to my principal balance each month last month a payment of XXXX only XXXX was applied to my current principle balance after 13 years of paying on this mortgage my amooriztion should be higher than this. When i questioned this I was told it was because of the loan modification that I did this dosent seem accurate to me.
|
| 07/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
Specialized Loan Servicing - XXXX Original line of credit Loan established in XXXX of XXXX. In XXXX the loan was transferred to Specialized Loan Servicing. Made monthly payments on the loan for 10 years and received a balloon payment notice in XXXX of XXXX showing a balance of XXXX due within 30 days. Company would not accept any lesser amount and rejected all monthly payments made after XX/XX/XXXX. Trying to comprehend how the balance is still XXXX after paying on the loan for 10 years. We attempted to work out a payment plan with company, they didn't want to accept anything less than the original amount. We then started working with primary lender refinance first loan to payoff the second mortgage line of credit but In XXXX the company started foreclosure proceedings which forced us into bankruptcy to keep the house. When covid hit in XXXX we were 2 and a half years into the bankruptcy and had the bankruptcy dismissed due to unemployment. In bankruptcy we were paying XXXX per month towards the loan but the account still shows XXXX due. We are working to refinance again but find it hard to believe that we have paid out almost XXXX towards this loan now in the past 14 years and the balance is still XXXX.
|
| 03/17/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Older American, Servicemember |
|
We have long had both a first and second martgage, both with XXXX XXXX XXXX.
We are emerging from bankruptsy, with a court protection period til XX/XX/2020.
Our loans have both been re-sold, with the 1st managed by XXXX XXXX ( # XXXX ), and our second, a HELofC, managed by Specialized Loan Servicing ( # XXXX ).
To meet the requirements of the court orders, we sent our separate checks in separate envelopes to separate addresses ... and for the most part we wrote the account number of the HELof C on the monthly checks. They all cleared our bank.
The XXXX designated processor ( XXXX - now out of business ) ignored our processing instructions and placed our cashed check payments into suspense accounts, and then force-placed our payments into the wrong account ... for over 20 months!
Meanwhile, XXXX failed to find the error, and charged the account with all types of interest, fees and charges which they transferred to XXXX XXXX XXXX XXXX who placed collection with Specialized Loan Services for a staggering total of {$26000.00} -- all when we continued to make our monthly court approved payments of {$270.00}. For 6 months SLS has failed to react to our letters regarding our several issues with this loan.
|
| 01/12/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
The initial mortgage started effective XX/XX/XXXX, after 2 months with XXXX XXXX the note was sold to XXXX XXXX. XXXX XXXX determined a monthly mortgage payment of {$910.00} including es-crowed taxes and insurance for a 30 year loan on principal of {$120000.00} with fixed interest of XXXX. XXXX XXXX sold the note to Specialized Loan Servicing ( SLS ) during XX/XX/XXXX. SLS notified me on XX/XX/XXXX that the loan had accrued a shortage of {$10000.00} that resulted in a new monthly payment of {$2100.00} until the shortage adjustment was recouped. On XX/XX/XXXX SLS notified me that per recalculation the new monthly payment would be {$1700.00} as the shortage was determined to be {$5300.00}. I was told by phone that I would be requires to pay this new monthly amount for the next 12 months. As I have indicated the payment went from {$910.00} to {$1700.00} without any means of recourse or option to repay over a longer term. The annual escrow increase from XX/XX/XXXX to XX/XX/XXXX for taxes and insurance amounted to {$72.00}. The action I find necessary is for SLS to clearly explain the shortage calculation as well as their denial of my request to lengthen the term allowed to repay the correct shortage amount.
|
| 10/04/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been trying to have a PMI payment cancelled with XXXX, after my mortgage was resold to them at the beginning of the year. Currently, PMI is still being taken out of escrow despite my mortgage now at 76 % XXXX. When at 80 %, they required a {$500.00} appraisal on the property when we had refinanced 6 months earlier. This itself is ridiculous as a quick mls search in area within the last XXXX mos is sufficient to see the value of home had not declined. A full reappraisal in such a short time period is absurd, and an abuse of fair reading of the law.
As the appraisal cost was more than continuing PMI payments until reaching 78 %, I waited. We received a letter in XXXX saying PMI would be cancelled automatically, as required by law, at 78 %. When I realized PMI was still being charged after hitting 78 % i called XXXX, only to have a representative try and tell me I had to hit 78 % of the balance of the loan when refinanced, not the value of the loan, a ridiculous lie.
XXXX minutes of phone arguing eventually had them tell me I must submit a written request to remove PMI XXXX despite this in explicit violation of the law ). I did. XXXX months later, I am still trying to get the PMI payments halted.
|
| 08/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Lender name : Specialized Loan Servicing Repoted 30 days late for my XX/XX/XXXX payment of {$3900.00} I was seeking forgiveness of a late payment that occurred in XX/XX/XXXX. I'm asking for forgiveness because I was XXXX XXXX in the latter part of XXXX into the first three weeks of XX/XX/XXXX. I had the XXXX XXXX. The fact that the XXXX XXXX is borne out by this news article on Covid19.
XXXX XXXX XXXX " Health officials are working to figure out exactly how long COVID-19 has been in the XXXX XXXX. A new report suggests it could have been long before they started looking for it XXXX XXXX County 's Chief Executive Dr. XXXX XXXX suggests that COVID-19 could have been in the XXXX XXXX and circulating, since late XXXX in XXXX, according to the article in the XXXX XXXX. '' During this period, I was XXXX XXXX and unable to make payments on my mortgage payment on time I was literally XXXX XXXX XXXX XXXX. It was not a purposeful and could not be avoided as I was XXXX and XXXX. As you will see from my file I was very consistent in the year prior to and months after my XXXX.
I was asking that my credit file be updated reflect the forgiveness under the Covid 19 relief plans that my lender took advantage of.
|
| 07/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
so the name of the company is specialized loan servicing LLC. Account number is XXXX Account : XXXX.
So I am in Chapter XXXX Bankruptcy, but this Mortgage lender is not a part of it, My lawyer has already sent them a Written letter letting them be in contact with me to discuss anything.
When I login to the Website I get this message " XXXX Not Viewable The Account you have selected can not be updated or viewed at this time. Please Contact Customer Assistance with questions or further information at XXXX XXXX Account : XXXX Address : XXXX XXXX XXXX XXXX, LA XXXX Status : Bankruptcy " Even though I have been with this lender over a year, Never missed a payment and never late on a payment, And my lawyer has already written a letter giving them permission to allow access to all the information explaining they are not a part of the Bankruptcy.
What I want is to have access like I feel I should have to my information since this is my Mortgage and I have a right to all my information. Very poor Customer service also. Have been treated like I am in default with them and talked down to.
I Would like for them to apologize for treating me this way and most of all, I would like access to my account again.to
|
| 09/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
On XX/XX/2015 SLS without our authorization withdraw fund from our account and/or any notification, causing my family hardship and unable to catch up with the mortgage payments, then we requested a Loan Modification, which they continue to denied, until we send a letter to President Obama administration, in order to qualify for Making Affordable Program, which was granted by the President Obama Administration, after that SLS entity send me a qualification for a Loan Modification but in really it was very disappointed to see what they were offering me which is as follow : Monthly Payments of {$2200.00} for 242 month and a balloon payment of {$360000.00} at the end of the term, meaning that I will end paying triple the amount of my property also I will lose my property because it will be impossible to pay a balloon payment on the amount of {$360000.00} neither my wife or my sons and daughter. My wife and I are XXXX who are collecting Social Security Benefits and receiving the aid of our children an I believe that is not reasonable a proposition where they are asking for {$660000.00} at the end of the completion of 242 month when my property is only value at {$190000.00}, which was appraisal by SLS entity.
|
| 11/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Please reference CFPB Cases # XXXX and # XXXX.
XX/XX/2018 : SLS responded to CFPB and indicated that my credit file was not affected by any derogatory report from SLS and the issue was closed. Obtained Release of HELOC from SLS prior that representation to the CFPB. Note also that SLS and XXXX indicated in multiple written correspondence that no derogatory information would be submitted to the reporting agencies within 60 days of loan transfers in accordance with federal law.
XX/XX/2018 : I called and notified SLS that late payments were reported on my file. XXXX, in the executive office denied that SLS had reported such information since I had no such outstanding balance.
XX/XX/2018 : Wrote to SLS to produce evidence to the false claim made to the CFPB that I indicated a prior forbearance agreement and expressed interest in disaster-related loss mitigation. Other evidence requested for other false claims made. No evidence was provided. SLS simple made this up.
XX/XX/2018 : Wrote to the credit agencies asking to produce confirmation on which entities had reported these derogatory information. XXXX removed the information while XXXX XXXX kept the inaccurate information. Confirmation Received
|
| 08/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have a mortgage which was sold to sls. It was previously with XXXX XXXX XXXX as part of the XXXX deal. I have never had an escrow account as part of or terms of my mortgage. A year after it was sold to sls I received a letter telling me I was behind in my tax payments. I was not behind in tax or insurance. I am XXXX and am part of a tax freeze and reduction plan by the city of XXXX. I called and let them know that and I had a representative from the city send them a letter letting them know I was in the plan in good standing and not behind. The City even sent them the money they sent to pay my tax back to them. This has gone back and forward on the phone since XXXX. I have been asked to pay lump sums and then way more than I can afford each month. Finally i was told in XXXX that my loan to value was over 80 % sitting at a whopping 81 % and this is the new reason I am in an escrow account. I can't afford the extra payments each month that vary never the same. I would like my mortgage put back the way it was previous to the transfer. I think that it is a shame that they use 1 % ltv as a reason to keep me in an escrow account where there were no deliquencies. I have never been deliquent on my mortgage.
|
| 06/01/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My home loan was transferred from XXXX XXXX XXXX to SLS Services effective XXXX/XXXX/16. I have spoken with customer service representatives half a dozen times and sent repeated communications.
1 ) They changed my monthly minimum when transferring my loan as they require 2 months reserve escrow rather than one month. This increases my monthly mortgage without my agreement and now creates a difficult situation to be able to pay the monthly amount.
2 ) The continue to fail to credit my account for the monthly mortgage and rather apply it direct to principle despite paying timely payments and communications. They transferred the loan on XXXX/XXXX/16 and I did n't find out about the transfer until XX/XX/XXXX. Two payments were made in the original loan amount to my original mortgage company in the amounts of XXXX ( pay XX/XX/XXXX and XX/XX/XXXX effectively ). I spoke repeatedly with customer service and was told to pay XXXX XX/XX/XXXX and that will cover both the XX/XX/XXXX and any missing funds due to the change in monthly minimum due to the increase in escrow funds. I then paid XXXX XX/XX/XXXX which was intended to cover XX/XX/XXXX. They are still disputing that I am missing an entire monthly payment.
|
| 03/23/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I am XXXX years old and SLS has lied to me and is trying to sell my home even though they have a complete package and are reviewing me for a modification. SLS confirmed that they have a complete file but no point of contact has been assigned to the case and they are not placing the sale on HOLD.
Additionally, XX/XX/2015, I had explained to SLS the hardships that I endured due to my illness and increased medical expenses and they promises to lower my interest and then next thing, my home is in foreclosure. I am XXXX years old and have been in this home for 26 years and this is where I will die. I do not want to be a burden to the state or other tax paying citizen. I AM WILLING to pay my mortgage and had they kept their promise last year I would be paying a mortgage and not facing foreclosure in two days. Now, for a week they have had a full modification package and are reviewing me but are not placing sale on hold or postponing. Please help me as I have no one, All of my family is dead. I worked hard all of my life and SLS should not be allowed to kick out XXXX citizens into the streets especially after promises were made and after they are blatantly failing to comply with CA homeowner bill of rights.
|
| 11/09/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I do n't know if I completed the correct box but I truly need help with XXXX XXXX XXXX and do n't know where else to turn. I have disputed with the company and with the bureaus and nothing has been resolved. XXXX XXXX received an account from Specialized Loan Servicing and even the results I received directly from the bureaus indicate the loan was transferred not sold but actually transferred. They charged off a balance as per the response in the amount of {$49000.00} back in XX/XX/XXXX. XXXX XXXX then starts to report the account starting at 180 days past due. Not a collection account but an open account with a balance of {$63000.00}. Also a past due balance being different than the current balance. How is that even possible? If the first company charged it off then why is the second company showing late over 180 days. By the looks of my credit report they just charged it off last month. How can they hold a charged off account from one company for over 5 years then charge it off again? Then to make matters worse Specialized Loan Servicing shows in the payment history as having a balance of {$49000.00} as of XX/XX/XXXX. This seems to be a huge scam! It appears as though 2 mortgages were charged off.
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| 09/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
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My original loan was with XXXX {$310000.00}. My mortgage was taken over by XXXX and later taken over by Specialized Loan Servicing LLC, servicer for XXXX. I did have a series of bad luck & XXXX. I am a XXXX, until I needed a XXXX that put me out of work for 6 months. Later I had to have a XXXX, then my surgeon told me that I could no longer XXXX.
SLS kept telling me to reapply for a modification, but I was advised that even if I could make a payment that they will not accept it. I worked with XXXX in XXXX and we reapplied and SLS had a different reason to refuse a modification every time. This went on for three years, causing me to now owe about {$85000.00} in the arrears.
my income did not meet 31 % toward mortgageI had too much equity so my NPV came out negative / they had over valued the housethey ran the numbers again and did not include my Fianc 's income, income was too lowthey ran the numbers again with his income as a contributor and the lower appraisal again a negative NPVthen they scheduled a Foreclose Auction DateI had to File Bankruptcy to figure out what to do next.
I grew up in this home & raised my children in my home. I have some neighbors that we have known each other since 1960.
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| 06/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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i am XXXX XXXX my loan with XXXX XXXX Loan number are XXXX before my loan was with bank XXXX everything was very smooth and comfort all payment on time sudden they shift my loan to SLS from very first they they start upset me too much took out try multiple payment i paid my bank charge all lot of things to fix but they are shameless and worse customer service in world totally unprofeesionals they not listing XXXX is customer problem start argue all time not traing what is customer service i call them tomake low my payment please remove my P.M.I how much i pay without my knowlege without ask me anything sending report to Credit beure my loan modication & sudden excuse my escrow amount shortage ask more money increase montly payment and very smartley XXXX my credit to poor credit Report about my loan modification when i call even today need tell everyone whole story they mook on me finally i tried everything i think i need legal help they want keep own legal team busy all time .. No any good comunication with customer I Hate name of XXXX XXXX FRAUD too much make me disturb unfailly keep me disturb from very first day evey thing was smooth on time with Rushmore MY BAD LUCK NEED TO FACE STUPID PEOPLE
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| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I closed escrow in XX/XX/2021 and the mortgage company was XXXX and was making payments to them every month then on XX/XX/XXXX I received a letter from them saying they sold my loan to CMC Funding. I also received a loan statement with a coupon for my XXXX payment due XX/XX/XXXX and never received anything from CMC Funding for the XXXX payment so I went and paid XXXX for my XXXX payment. Then on XXXX the XXXX I received a statement from CMC Funding that I owed them for XXXX and XXXX and to make the payment by XX/XX/XXXX. Then I received a phone call from CMC Funding is I was making the double payment to them. I told the RUDE XXXX on the phone that I make the payment to XXXX on XX/XX/XXXX and to collect the money from them she said it will take 30-45 days to get the money from XXXX and couldnt I make the double payment to them. She said that the loan process wasnt closed until XX/XX/XXXX I said to her why dont they find out if the XXXX payment was paid to XXXX I know they had gotten my payment as the check cleared my bank account on XX/XX/XXXX so XXXX had my payment. Anyway I have NO respect for CMC Funding if this is how they treat NEW customers. I also wrote a complaint to XXXX about the company
|
| 09/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Fees charged
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|
Web |
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In the payoff statement, they charged {$7800.00} for the dates of XXXX, but the loan closed and was paid in full on XX/XX/28.
I was told by the title company, 'they have never seen something like that ' but that most if not all would be refunded by SLS.
I waited the 20dys they are given to refund. They sent a partial refund of {$1500.00} for what I assume is half escrow.
I called on XX/XX/XXXX, and XX/XX/XXXX to resolve it.
XX/XX/XXXX I was placed on hold for a 'Level 3 ' resolution rep for 47minutues. I had to hang up eventually to get my kids from school..
On XX/XX/XXXX, I was able to get through and was told it was escalated to the 'Cash Department ' and that it takes a week to resolve and that *I* had to call AGAIN to find out why or if or when they would refund. So they've been sitting on almost $ XXXX worth of interest for over 2mos, which is well outside the 20dy window.
The company is SLS, Specialized Loan Servicing.
They ALSO retracted my XXXX payment with no notice or explanation and started applying for all future payments in the arrears so my credit now reflects 4 late payments and tanked it. I fought and fought to get them to fix at least XXXX and XXXX and they said no.
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| 05/17/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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Specialized Loan Servicing, LLC took my HELOC loan over on XX/XX/XXXX. The outstanding principal balance was {$49000.00} before the loan was paid in full on XX/XX/XXXX. The interest due for the 20 days there was a balance is {$140.00} based off the SLS daily interest rate of {$7.00} X 20 days.
On XX/XX/XXXX I made a payment with XXXX XXXX XXXX which was the original loan holder of {$300.00}. {$77.00} was applied to the principal and {$220.00} was applied to interest for the period of XX/XX/XXXX thru XX/XX/XXXX. On XX/XX/XXXX, SLS, received a wire transfer to pay the balance of my HELOC to a {$0.00} balance. The wire was in the amount of {$49000.00}, leaving a credit on my account of {$170.00} XXXX {$49000.00} - {$49000.00} XXXX.
In short SLS, owes me {$240.00} Specialized loan Servicing, has continuously misrepresented the billing history and continues to move numbers around to say I owe money and has sent delinquent notice to the consumer reporting bureaus during the in which we are disagreeing with the companies billing. The right afforded to us have been violated and SLS refuses to dedicate any person to accurately review our account. We have been in a dispute with SLS, since XXXX of XXXX.
|
| 04/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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My mother XXXX XXXX and I, XXXX XXXX were on a loan that was done in XXXX. My mother filed bankruptcy in XXXX and the first loan which was XXXX XXXX XXXX and second loan which was Specialized Loan Servicing were discharged. XXXX XXXX, which eventually took over the loan for XXXX XXXX XXXX in XXXX, started a Notice of Default in XXXX and did not foreclose on the home. They transferred the loan to the second mortgage company which was Specialized Loan XXXX in XX/XX/XXXX. Specialized Loan Servicing then gave another Notice of Default in XXXX. The home was sold at auction in XXXX, XXXX for {$200000.00}. Both companies turned down cash offers in XXXX and XXXX for over {$230000.00} to come to this conclusion. There negligence in responding with counter offers after 30 days was a reason some buyers rescinded other offers also. After researching and hiring a private investigative XXXX, they found fraudulent items and all of this led to a wrongful foreclosure. Also on my XXXX Tax Return, it showed Specialized Loan Servicing 's 1098 showed my Outstanding Principal Balance is {$0.00}. My credit history was outstanding with scores that ranged from XXXX and higher and it should be back near those same scores.
|
| 01/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
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My loan was sold to Specialized Loan Serviceing by XXXX XXXX. On XX/XX/XXXX I got a package about it. It stated that I was late on a payment of a {$20.00} manintenance fee and had {$9.00} in interest due. My balance was {$0.00} so thereshould have been no interest. I recieved no bills or paperwork in the transfer so I had no way of knowing they fraudulently charged me. As of XX/XX/XXXX there is still no statements online to tell me why I was charged interest. I immediately paid the {$29.00} on XX/XX/XXXX. The wesite shows me still late on {$20.00} and a {$20.00} unknown and unapplied payment. My original agreement with state farm said that if I closed the loan in less than a year there would be a early temination fee. I believe it was {$140.00} but since statefarm has deleted all record of the original loan I can't find out. It's been over 2 years. Now XXXX says I have to pay a {$500.00} early termination fee or continue incurr ongoing maintenance fees and interest on my {$0.00} balance. There are hundreds of complaints about them online. The representative said since the website says so there is nothing he can do about it. He could not explain why there was {$9.00} interest on a {$0.00} balance.
|
| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I have a mortgage that was assigned to Specialized Loan Servicing, LLC in XXXX or so. I just received my yearly escrow analysis. They indicated I have a shortage of {$1000.00}. MY taxes have been relatively stable for the last few years, only increasing about {$50.00} per year. Total taxes are around {$6000.00}. Insurance is not escrowed, I pay it direct. In XXXX, Connecticut, taxes are due XX/XX/XXXX and XX/XX/XXXX. Really, due by the end of each of those months.
On the escrow analysis, it would appear the are performing a " pre-accrual '' in violation of CFR 1024.17. They have the taxes being deducted in XXXX rather than XXXX, and thus are artificially creating a negative balance in the account. Payments are roughly {$500.00} per month, so obviously deducting a payment two months early creates a {$1000.00} deficit. Under my understanding, this is a clear problem under the regulation above.
Prior analysis ( XXXX and XXXX are provided ) were always done with taxes coming out in XXXX and XXXX, and there was never a problem ( or if there was a shortage, it was about {$20.00} for the year ).
They have not taken my call. I sat on hold and they programmed an automatic callback that never comes.
|
| 05/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
In XXXX I contacted my mortgage company at the time, XXXX ( XXXX XXXX XXXX ) to try to get a loan modification thr ough MHA ( Making Home Affordable ) but was denied. In XXXX XXXX my mortgage was sold to SLS ( Specialized Loan Servicing ). I contacted them in XXXX XXXX to try to get a loan modification throug h MHA. In late XXXX XXXX they denied my modification request. In that letter their reasons were incorrect, inaccurate, and inconsistent. In that letter they told me of the option to request a second independent review. In early XXXX XXXX I sent them a request for a second independent review. Their letter stated that they wouldnt continue with the foreclosure process while being reviewed. However, in early XXXX XXXX when I followed up with them they told me that my home was foreclosed on and sold on XXXX XXXX , XXXX . I retained a lawyer to attempt to rescind the foreclosure and fight an unlawful detainer. I lost on the unlawful detainer, which will force me to move. I received an eviction notice and need to leave my property by Tuesday, XXXX XXXX , XXXX . By foreclosing on my home SLS violated my California Homeowner Bill of Right s.
|
| 10/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage payment went up due to a tax increase. At the same time I received an escrow overage check. Way at the bottom away from the check I noticed later the next first of the month date with the new higher mortgage payment. Nowhere on top of check letter nor any previous correspondence was I informed through letter or email that my payment was going up. The only way I found out was a letter showing a late fee later. I pay my mortgage on the 20th of every month, 10 days early. Never late nor have I ever missed a payment. To me this is a scam. They sent out an overage check, because any overage in escrow over {$50.00} they do this. They are hoping you miss the new payment in small print at the bottom. My payment every month is made automatically, without any notice why would I change the amount. Now they want an extra {$140.00} plus the higher amount of mortgage payment. Not only that, they took some of my next months payment to fix the shortage and late fees not telling me they did so only to mess up the next month without telling me that month would be short hoping again to add late fees. This is a total scam to gain late fees and is not fair. I have contacted them and have gotten nowhere.
|
| 03/29/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, TX XXXXXXXX XXXX XXXXXXXX SLS Specialized Loan Servicing LLC ( SLS ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX PAYOFF LOAN NO : XXXX XXXX I paid off the loan XX/XX/2023. Please apply my positive escrow balance of {$6800.00}. XXXX as discussed.
2 The principal balance is {$6800.00}. There should be no balance if you moved escrow to principal as requested. This amount should have been in additional principal as already discussed.
3 Interest was already calculated and charged til XX/XX/XXXX Remove interest of {$19.00} 4 Refund my balance of {$11.00} plus interests XXXX.
5 Refund {$85.00} Fees collection Your statement on the pay off : If the payoff funds are insufficient, we may apply funds from the escrow account, if available, to complete the payoff. If enough funds are not available to complete the pay off, the amount remitted for pay off will be returned with an amended payoff quote.
ANY AMOUNT HELD IN ESCROW AT CLOSING WILL BE SETTLED IN ACCORDANCE WITH APPLICABLE FEDERAL LAW.
Release lien ; the title company must prepare the release of lien. The release is mailed to the county, borrower, or Title Company for recording Sincerely XXXX XXXX
|
| 07/15/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XXXX was transferred to SLS. XXXX stated that I was behind approximately 2 payments. During the transition I made XXXX payments 1 for {$700.00} and the other for {$1000.00}. I was told by XXXX that I had a suspense account in the amount of {$580.00}. I applied {$100.00} to my XX/XX/XXXX payment and paid the difference for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I spoke with several representative at SLS who stated that they would review the breakdown of my account. It was stated that they have most of the payment, however, approx. {$200.00} was needed for XX/XX/XXXX. SLS stated that they could not go back due to just receiving the account. SLS manager stated that they will reivew information regarding payments. Someone in charge in the sesearch department would contact the me. It was stated that the {$1000.00} was not found. I have receipts of the XXXX XXXX payment that was received by XXXX and confirmed through XXXX XXXX. I have caught up on all of my mortgage payments. I need to know which mortgage company has the amount that I have sent via XXXX XXXX and resolve this issue. I am receiving calls from SLS asking for the amount that I have already paid out to them. I am frustrated and stressed.
|
| 04/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XX/XX/2022 I received a tax escrow analysis from SLS that was in accurate. The payment each month has increased by {$500.00} and will increase again by another {$300.00} soon due to miscalculations from the tax department. I have called every XXXX or XXXX weeks for the past XXXX months to try to get this issue fixed. I get the runaround constantly and am transferred back and forth between customer care and tax and escrow departments and no one gives me any answers. I have escalated the issue to a supervisor with no response multiple since the tax department is not able to complete basic math. My property taxes are {$7100.00} and they are charging me double and will not fix the error as hard as I try to get an answer. The customer service for this company SLS is the worst Ive ever experienced and Ive had XXXX mortgages in the past. They tell me to call back when theres a supervisor and then the supervisor transfers me to customer care, and I have spent hours on this issue I dont have an extra {$800.00} each month to pay to my mortgage that they will keep and refund me in a year. I can not get a resolution from this company and Im very concerned about the fees and can not get any assistance.
|
| 07/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
The requested specific short sale documents were submitted to Specialized Loan Servicing on XXXX and exterior BPO was completed on XXXX. During the process, they requested for additional documents including the ones that were already submitted, so we have to resubmit them. And then on XX/XX/XXXX, they countered the buyer so a value dispute has been requested due to the buyer not accepting the counter of the lender but on XXXX, the lender said that they are going to request for a new value because the current value already expired, so they did not continue to review the file for value dispute. So we waited until the BPO returned on XXXX - they again countered the buyer so the buyer increased but still low compared to their value. So we again resubmitted the documents for the value dispute and while they were reviewing it, they were requesting for documents that were previously sent to them - so again, we resubmitted those and finally the result for the value dispute has returned on XXXX but on XX/XX/XXXX the lender said that the contract was rejected due to some verbiages that we have already submitted to them several times already. So, we again resubmitted the requested docs on XX/XX/XXXX.
|
| 12/05/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My real estate property tax was not paid by either mortgage company, Specialize Loan Services ( OLD Acct # XXXX ) or XXXX XXXX XXXX ( NEW Acct. # XXXX ). My tax payments are escrowed. I have an outstanding NYS Property Tax bill of {$1000.00} for XXXX XXXX XXXX XXXX, 2016.
My mortgage was transferred XXXX XXXX, 2016 from SPECIALIZE LOAN SERVICES ( I 've made complaints about this company in the past ), to XXXX XXXX XXXX. Neither mortgage company paid the property taxes. My last Specialize Loan Svcs annual escrow statement shows a payment of {$410.00} paid out but to whom?
Specialize Loan Service or XXXX XXXX XXXX has to pay the taxes out of the escrow. The mortgage payments I made included the Property tax payments already. Where did that money go?
I called Specialize Services Tax Dept. and was hung up on, Im guessing because I called close to closing. She could have called me back. Their customer service was never great.
I called XXXX XXXX XXXX and was told to call Specialize Services. I am given the run around.
Please make them pay my NYS Property tax. I already paid through mortgage payments.
Specialize Loan Svcs ( old Acct # XXXX ) TRANSFERED TO XXXX XXXX XXXX ( New Acct # XXXX ).
|
| 06/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I am a XXXX XXXXXXXX that work for the state of New Jersey during the entire pandemic at a residential home for the Developmentally Delayed. I was forced to apply for forbearance during the COVID 19 crisis due to decrease in work hours from my part-time job. When I finally was able to start paying my mortgage due to increase in work hours, I sent a payment to my mortgage company 's loan servicer Specialized Loan Services on XX/XX/2021 and the amount was returned I was told they need the entire 6 months paid. I did not have the amount and requested to refinance. They told me that they were not a refinancing company and I had to find one on my own, which I did. However the process took a while but I was able to pay the entire amount owed in order to get the lower interest rate with the refinancing.
I am XXXX years old, planning retirement and want to down size but I can not get a lender to pre-approve me as Specialized Loan servicing has recorded that period of arranging a new refinancing company to take the loan over as credit default, thus preventing me from getting a home that I can afford when I retire.
Please help me to get the credit demerit deleted. I will highly appreciate that.
|
| 01/05/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
Dear Sir, I am writing to report that I feel I am getting bamboozled by SLS. I filed a complaint with CFPB on XXXX/XXXX/2016 Case # XXXX. I complained that SLS has overcharged me for the amount of {$1800.00}. The same day XXXX/XXXX/2016 after I filed a complaint SLS executive office called me and they told me that they have reversed attorney fee amount of {$1300.00} and for my XXXX mortgage payment I only owe {$310.00} which I paid on the phone. They told me that the remaining balance of {$460.00} will be investigated. According to the response to CFPB they counted {$34.00} and {$21.00} for fee charges leave a balance of unaccountable fees by pervious servicer of {$400.00}. Please explain if this amount is a fee then why this amount was applied as credit to my principle balance. If this is a financial statue regulations please let me know which one and site the number, so I can stop this investigation. I have called every week and spent countless hours on the phone and every time they open a ticket and no action have taken place. They keep telling me I am in a loan modification process which is not true. My loan was reinstated in XXXX of 2016 and I am not in any loan modification process.
|
| 04/26/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had an vacant land mortgage loan with XXXX Bank which opened XX/XX/XXXX.
I was never late until they bankrupt in XX/XX/XXXX and than during 2 year extensionuntil XX/XX/XXXX. Loan payments was {$220.00} and have told my mortgage sold and becamemature. All due about {$37000.00}. I could n't pay off. I have told " you will hear fromfrom us. Your account has been closed. We will returning your payments ".
XX/XX/XXXX I have served foreclosure papers. They never took any action but just XXXX court filings. Around that time they start informing credit bureaus as a lalate with ( F ). They chanced bank name to XXXX and deleted all good paying paid history. So my score dropped from XXXX-XXXX to XXXX-XXXX with Open ( F ) andlate payments. Now account closed but showing XXXX late payments. XXXX pointsdown to XXXX-XXXX. I am disputing with credit bureaus to delete late paymentsbecause if I ca n't make my payments to my closed account " how could belate if account do n't except payments? Balance could go up but you can'tpunish me with saying late. XXXX and XXXX did not delete butXXXX corrected. Still playing with their rules for delete. Maybe oneday I can scoreXXXX points more than bankrupt person.
|
| 08/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been trying to purchase a home for a short sale that is located at XXXX XXXX XXXX in XXXX Massachusetts.
The seller of the house is XXXX XXXX XXXX, Trustee of XXXX XXXX XXXX.
The realtor is XXXX XXXX XXXX XXXX phone number : XXXX Buyer : XXXX XXXX Phone XXXX Loan # XXXX with Specialized Loan Servicing On XX/XX/2019 the realtor, XXXX XXXX, sent in all paper work to Specialized Loan Servicing to the following fax number : XXXX to a person named XXXX for a short sale review.
We have never received an approval or denial or any correspondence of the short sale to this date from SLS.
SLS employee XXXX, relationship manager, many weeks ago spoke to XXXX on the phone and stated someone dropped the ball & we are going to have this all cleared up in a few days XXXX has made over 100 plus calls to this company, which she has documented the date, times and the person she spoke with. XXXX, the Relationship Manager has never since the initial conversation returned any phone calls to the realtor. When you call SLS number at XXXX you will here this has been approved but when speaking to a person you will be told it is in review. It is now over a year SLS has been reviewing this short sale.
|
| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I sold my property at XXXX XXXX XXXX, XXXX, VA XXXX on XX/XX/2019 and the mortgage company, Specialized Loan Servicing, was paid in full on that date. My Loan number with SLS was XXXX.
The payoff amount of {$420000.00}. This payoff amount was good through XX/XX/2019 it included a daily interest calculation of {$120.00} and a late fee of {$150.00} in the event that the loan closed on XX/XX/XXXX.
Since the loan closed on XX/XX/XXXX, SLS owes me a refund of 16 days interest and the late fee. I calculate the total as {$2000.00}. I have called SLS 5 times regarding this matter and they seem to act like they don't know what I'm talking about, or a different department handles it, but they won't transer me, or they are working on it and the check is in the mail. I have also asked to speak with a supervisor and was told that one would call me back within 48 hours and that never happened.
I have two requests. The first request is that I get my refund. My second request is that SLS be investigated for fraud because I believe that this is a practice for them and they are stealing lots of folks refunds because many people don't understand the process of getting a refund based on closing date.
|
| 03/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
PART XXXX -- REAL ESTATE SETTLEMENT PROCEDURES ACT ( REGULATION X ) Subpart C -- Mortgage Servicing CFR XXXX ( b ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ).
Specifically, I 'm requesting to know the identity of a true secured lender/creditor, and the existence of debt. Because of extensive criminal activity and fraud in this arena, I require proof of the chain of secured ownership from the original alleged lender/creditor to the alleged current lender/creditor. CFR XXXX XXXX b ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ) ( XXXX ). I 've been asking for a " copy '' of the note with a blank or special endorsement, allonge, an assignment of the note, or an affidavit otherwise proving status as the holder of the note. The attached assignment of mortgage does not contain any allonge, special endorsement, or affidavit.
In fact, XXXX XXXX Bank, XXXX, has been publicly out of business since XXXX. Please see attached document for verification and confirmation from the Federal Deposit Insurance Corporation. According to the FDIC, XXXX XXXX Bank, XXXX did [ n ] ot exist on XXXX XXXX, XXXX. The attached assignments of mortgage make it appears XXXX XXXX Bank, XXXX was an active company on XXXX XXXX.
|
| 07/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS is WITHHOLDING insurance funds for repair to my home due to a SEWAGE backup which caused XXXX XXXX XXXX XXXX due to their delays and his exposure to sewage ( for which I will be suing after this is done ). we BORROWED money to complete the repairs that the insurance company had actually paid for in XXXX.
Instead of putting in wall to wall carpet which bred the XXXX that caused my XXXX XXXX - we ( at greater EXPENSE ) put in wood flooring to alleviate any future germs/illness. Their unprofessional and UNKNOWLEDGEABLE inspector indicated that the FULLY finished work was not done because " carpet was installed '' ... XXXX.He also asked me if we were going to " paint a pipe access panel '' ( which he referred to as a closet ) that was NEVER painted before and has a board that covers the access - since it is a XXXX ACCESS PANEL. They have caused me loss of income for these inspections as I have to take off work when they are done, health issues for my child, undue stress, out of pocket expenses and needless delays. They continually respond with nonsense answers and have not been taking into consideration the FULLY DOCUMENTED timelines, notes and issues ( all of which I CAN DOCUMENT )
|
| 01/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/21 SLS reported an increase of {$12000.00} on my mortgage balance to the credit bureaus. My billing statement states my mortgage balance is XXXX and they are reporting the balance as {$130000.00} to the credit bureaus.
This is now the fifth time they have reported an increase in my mortgage balance while I have been on a forbearance plan with them.
On XX/XX/21 I left a message on SLS ' website message board and called XXXX and left a message requesting they confirm the mortgage balance they report to the credit bureaus to avoid me having to file disputes with the credit bureaus and filing another complaint with CFPB. They apparently ignored this request.
Everytime I file disputes and a complaint, SLS corrects the balance they are reporting to the credit bureaus back to the balance on my billing statement, then state they are providing accurate information. How is it legal for a mortgage servicer to report a different balance to the consumer than the balance they report to the credit bureaus? If the balance increase they report is legal, why do they correct the balance back to the balance reported to me on my billing statements every time I file disputes and a complaint?
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| 05/29/2018 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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6 years ago unfortunately went to bankruptcy chapter XXXX i did include my property on this process we came to an agreement to the loan company and court house at that time was XXXX XXXX XXXX that my property secure value was XXXX and it was the amount bank requires in order to void the lien of my property this amount was requested by the court house and executed by XXXX XXXX XXXX appraisal, i spend since XX/XX/XXXX making payment to satisfied the requested amount, my chapter XXXX bankrupt was successfully completed XX/XX/XXXX it was fully administered by my trustee and the case was close successfully i did call the bank in order to ask for my release of mortgage letter but was impossible to receive an answer after many calls and a lot of waiting time the the only answer was getting is " we will research '' after few months with no communication with the bank i was surprise that the loan company transfers all rights to specialized loan servicing llc another different company, i did call this new company to request my release of mortgage letter, but still give me the same answer, threatening me to send my house to foreclosure i did forward my court documents but seems no effect of them
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| 12/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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DEAR CFPB : THIS IS A VERY SERIOUS LEGAL COMPLAINT INVOLVING A MORTGAGE COMPANY, SPECIALIZED LOAN SERVICING, LLC AND A TRUSTEE THAT WAS APPOINTED TO SELL A HOME IN A DIVORCE CASE.
THE MORTGAGE COMPANY VIOLATED MY RIGHT TO PRIVACY BY GIVING THE TRUSTEE CONFIDENTIAL INFORMATION. THE TRUSTEE WAS WORKING AGAINST MY BEST INTERESTS TO HER FINANCIAL GAIN.
THE MORTGAGE HAS VIOLATED FEDERAL PRIVACY LAWS AS WELL AS ACTING IN BAD FAITH AGAINST ME AS THE CUSTOMER.
THE MORTGAGE COMPANY ACTUALLY SENT THE TRUSTEE DETAILED TRANSCRIPTS OF PRIVATE PHONE CONVERSATIONS THAT I HAD WITH THE MORTGAGE COMPANY IN DIRECT VIOLATIONS OF MY ORDERS NOT TO DIVULGE ANY INFORMATION.
THE TRUSTEE IS CURRENTLY BEING INVESTIGATED BY LAW ENFORCEMENT AND THE XXXX COUNTY MD STATES ATTORNEY. THE ATTORNEY GRIEVANCE COMMISSION HAS ALSO OPENED AN INVESTIGATION. THE ATTORNEY IN QUESTION IS XXXX XXXX. I HAVE ALSO INVOLVED XXXX XXXX, WHO IS AN ATTORNEY WHO WORKS FOR THE MORTGATE COMPANY.
I WOULD LIKE TO INITIATE A FORMAL INVESTIGATION AGAINST THE MORTGAGE FOR VIOLATIONS OF PRIVACY, AND WIRE FRAUD.PLEASE CONTACT ME SO I CAN PROVIDE MORE SPECIFICS TO THE CFPB.
THANK YOU FOR YOUR ASSISTANCE IN THIS VERY IMPORTANT MATTER
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| 11/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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Specialized Loan Servicing ( SLS ) claims it did not review my updated profit & loss statement that was submitted during the modification review process because it was signed electronically.
SLS acknowledged in letters to me dated XXXX XXXX, XXXX and XXXX XXXX, XXXX, they received my updated profit & loss statement on XXXX XXXX, XXXX and it expires on XXXX XXXX, XXXX.
SLS never contacted by email, phone or in writing that there was any concern with the profit & loss statement. I contacted SLS and talked to their representatives through out the loan modification process many times and was never informed of any concerns about my updated profit & loss statement that was in their possession.
Moreover, In the State of New Jersey - NJ Rev Stat 12A:12-7 ( XXXX ) - Legal effect and enforceability. A record or signature may not be denied legal effect or enforceability solely because it is in electronic form. A contract may not be denied legal effect or enforceability solely because an electronic record was used in its formation. If a law requires a record to be in writing, an electronic record satisfies the law. If a law requires a signature, an electronic signature satisfies the law.
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| 11/10/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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The company is taking extra interest on the loan every month, I have never been 30 days late on any payment. They send me a bill of what the interest and principal are suppose to be, but when I get the statement the following month, there is always more interest taken out as a penalty, and the balance due does not always match what the principal was suppose to be. I took this loan out over 10 years ago for I believe was around 14,000 and over 10 years later it is only down to about {$9000.00}. My payment is {$190.00} a month so even if they took half that in interest, I should have paid over {$12000.00} on my principal. Something is definitely wrong here and they are taking advantage of me. I called a couple times and the last time I spook to a guy and ask him about this and the only thing he could do is change my due date, what does that have to do with this extra interest coming out every month and he said he couldnt do anything about that. I sometimes would send a little extra to put toward the principal, but I see now that it goes into a fund they call deferred interest. What the heck is that? This is my last attempt with the company and then I go further into a law suite .
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| 04/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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We purchased a home in XXXX XXXX with a conventional mortgage through XXXX XXXX. It was transferred to XXXX shortly after its inception. We received a notice in XXXX XXXX that the loan would be serviced by SLS. We did not set up an impound account for property taxes when we purchased our home.
Because of that, we paid our property taxes prior to their XXXX XXXX due date in the amount of {$2500.00}. In XXXX XXXX, we received a check from our local tax collector/treasurer for an overpayment in the amount of {$2500.00}. After a telephone call to the county treasurers office, I suspected that SLS had mistakenly thought that we have an impound account. I promptly returned the check to the treasurer/tax collector with a letter stating that we do not have an impound account -- never have, never will. I also sent SLS an email alerting them of their error.
Fast forward to XXXX XXXX, when SLS sent me a bill with a notation that I have a delinquent tax advance charge of {$2500.00} that is due by XXXX XXXX, XXXX. Please help. I do not want to pay for taxes that I have already paid. Please note that our local taxes are due in XXXX installments of {$2500.00}. I have paid XXXX installments.
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| 04/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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Please see complaint XXXX, filed on XX/XX/XXXX. Attached is their response dated XX/XX/XXXX. Please note, that they state I was provided forbearance that was approved from XX/XX/XXXX through XX/XX/XXXX. Attached is my credit bureau pulled on XX/XX/XXXX showing they were reporting the account closed 120 day late. I have also included the document they sent on XX/XX/XXXX a request had been given to them to have the forbearance removed ( on a closed account with a new due date on XX/XX/XXXX.
XXXX action items were required of them to do : 1. Correct the status of the account on the credit bureaus - COMPLETED 2. Have all credits rescored after correction - NOT COMPLETED 3. Return late payment monies taken out at closing they were not due as they have admitted that I wasn't late ( approximately {$17000.00} ) - NOT COMPLETED Attached are two of my XXXX credit bureaus.
Report dated XX/XX/XXXX showing SLS reporting the account closed at 120 day late and my credit score XXXX.
Report dated XXXX showing SLS reporting the account closed paid as agreed, score at XXXX.
I have only one 30 day late pay in XX/XX/XXXX that was closed that same month. The bureaus have not been rescored.
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| 10/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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My Mortgage was sold to Specialized Loan Servicing in XXXX. The monthly payment was {$1600.00} including the escrow for the flood insurance, home insurance and taxes. Effective XX/XX/XXXX my monthly payment increased to {$2400.00} because of escrow analysis in which the numbers do not add up. I have called several times and spoke to customer reps, who told me that I am paid up to XXXX, of which I have recorded. I have also used the message center to contact them.They sent me a message stating that they reviewed the account, and it reflects that the mortgage payment made on XX/XX/XXXX was applied to the XXXX monthly payment. The mortgage payment made on XX/XX/XXXX was applied to the additional principle, and if I would like the payment applied to the next monthly payment due for XXXX, to please advise them in another message. This does not seem to be correct, since I pay an additional $ XXXX $ XXXX monthly on my mortgage. I can not get anyone at this company to help me. I even requested for a company representative to call me back, and it has not happened. I would like your help in resolving this issue, given the history of Specialized Loan Servicing and their reviews. Thanks.
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| 07/14/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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Well I received a line of credit in 2007. From that time until 3 years ago. I did not receive any mortgage statements. I don't want to loose my home.
I believed that when I modified my mortgage through one of the various save our home program by the Obama Administration, this line of credit was added to the modified loan and/or discharged. I modified the mortgage of my first loan and received favorable terms. My interest rate is now XXXX %.
Upon being notified that I was in default, I attempted to notify the mortgage. The modification was approved provided I was able to pay over {$31000.00} to commence the modification process. The original loan amount was approximately {$67.00}. Now the balance is more than double. I am a father of 4 children. I can not afford to pay {$31000.00} in one lump sum.
Provided this lender is the proper party to file this foreclosure suit. I would like a more affordable repayment plan. I do not believe I owe this lender but, again, if they are the proper party and they have not already discharged this debt and/or collected insurance proceeds for the defaulted loan from their various lender policies. I am happy to enter into a loan modification.
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| 09/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I had a mortgage with XXXX in 2014 to where I got behind on my payments and started the paperwork for a HAMP modification. My wife and I were approved for the HAMP mod. and received the paperwork to sign and fax back and during all this the home was being sold on the courthouse steps to a private investor which is unlawful for a mortgage company to do while a HAMP modification is in application process. We ( my wife and I ) had an emergency meeting with the investor and the judge and came to an agreement that if the investor could get his money back from the sale at the courthouse that he would give our house back to us. Well that went through fine but the house was taken out of our names and before putting it in the investors name, the foreclosure was halted and now, we are and have been paying for a house for 5 years now to SLS financial that isn't even in our names nor anyone else for the sake of the matter and we don't want to stop making payments and ruin our credit. The local court is giving us the run around telling us there is nothing they can really do. What can be done to fix this matter with the mortgage company considering we are no longer at a contract for deed?
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| 07/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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We have a XXXX XXXX loan with SLS and have been trying to modify for almost a year. They keep telling us everything is in and under review, we then receive a letter saying paperwork did n't get in on time or something else is needed. We constantly get contradicting information.
The loan was handed off to an attorney for foreclosure ; however, the file was not moving forward. I would check weekly and continue to feed information over and over again to SLS.
A man showed up at my door to buy my property. I was shocked, so he handed me the paper and my property was listed to be foreclosed on XXXX XXXX, 2016. I had received no notices of this. I immediately called the lawyer and was told that notifying me slipped through the cracks.
I received a certified letter four days after calling the attorney 's office.
We qualify for a modification according to my research and we have the money to make the payments since my husband is now employed back in his field.
We cant even get reviewed for alterantives, SLS just wants to take our property which has about {$900000.00} in equity.
This is our lifes work, we are in our XXXX and this is our XXXX.
I do n't know who to trust.
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| 08/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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SLS loan servicing is the most unresponsive, irresponsible, unprofessional loan servicing company I have ever seen. I have been in communication trying to get relief for a hardship experienced early in 2016. It is as if they lose my paperwork every 29 days. This is my second complaint and their response to the last complaint was to write a bunch of jargon that basically said XXXX you, you ca n't do nothing about it. Unfortunately there 's not much protection for the consumer. HOW MANY COMPLAINTS DOES IT TAKE TO GET ACTION? In the month of XXXX there were XXXX complaints filed and the consumer basically had the same complaint in each of their cases. Is there anyone that regulates these scammers? I was unemployed for 6 weeks so I missed two payments and have been making payments on time since XXXX when I returned to work but was forced to sell my home because there is no help available to deal with the two payments missed in the spring. PLEASE HELP WITH THESE SCAMMERS. When you call, you get a new story which is basically just another stall tactic. SLS claims they have no history of any communication prior to XXXX XXXX, 2016. The attached supporting documents prove otherwise
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| 11/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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This is a follow up to Complaint XXXX. I contacted the company today and discovered that they did not credit me with my XX/XX/2019 on both mortgages. We were hacked before XXXX, it looked like the usps got mixed up or something, but when I talked with them today, they tried to say it was XXXX and XXXX XXXX but finally, we figured out it was XXXX. After the first rep, I checked my bank account and both payments were sent to SLS electronically {$1200.00} on the first mortgage and {$280.00} on the second sent XX/XX/2019 and they processed it XX/XX/XXXX. They do not show they received it, so I emailed and faxed them a copy of the bank statement after talking with their second rep. So from XX/XX/2019 they have been reporting us late on our credit reports and charging extra and since the above complaint we received a notice of default and intent to foreclose. I also sent them a copy of the law that states that the postal stamp is considered the date received, not when they process it. Thought you would need the additional information. Could not download bank statement confirming because it is in pdf format, but can fax to you if you send me a fax or email, if you would like it.
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| 05/06/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have tried to get a loan modification from SLS ( SPECIALIZED LOAN SERVICING ) My hardship started when both my parents got sick. My father had XXXX XXXX and My mother was diagnosed with XXXX both at the same time. My father and I have owned a company for over 30 years. My Father could not continue to work any longer. They were both put in XXXX at home. Both my sister and I were there to care for them as their health started to rapidly get worse. I was unable to work as both my sister and I would switch off taking care of them. In XXXX of 2017 my parents XXXX XXXX 11 days apart. Since then I have had to file Chapter XXXX. With being so behind on my payments I have a XXXX regular mortgage payment and a XXXX Chapter XXXX payment. Roughly XXXX per month. So far I am keeping up however being self employed I do not know how much longer I can do it. If SLS sees that I am making both payments why wouldn't they help me with a loan modification so this would relieve some of the pressure? I have put almost XXXX worth of work in my home and don't want to leave. I would hope that they would give me a shot at a loan modification. Have a little heart and see what I have been through,
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| 04/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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By failing to adhere to both California law and the rules under CFPB, The party ( ies ) complained of in my initial complaint are not compliant with rules regarding dual tracking. The Parties are " covered '' under both California Homeowner 's Bill of Rights and the CFPB 's strict guidelines.
I have a valid and complete loan modification package on XXXX XXXX, 2016 that has been acknowledged as received and no notice of deficiency of documentation has been received by me. I just received another Notice of Trustee during the pendency of my application.
The Parties have also failed to respond to the initial complaint with competent and reliable evidence that supports all facts contained within all recorded title documents that were used against my contract rights. Specifically, the assignment ( s ) of deed of trust to an un-verified entity, Notice of Default, Notice of Trustee Sale. No authenticated evidence has been offered by the offending Parties by any person with personal, first-hand knowledge of those facts. I am not in default to an unknown, un-authenticated party that is currently in my chain of title without competent evidence to support the beneficial interest.
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| 06/22/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American |
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I had a second mortgage with XXXX XXXXXXXX XXXX on property in XXXX, XXXX XXXX I filed for bankruptcy XXXX years ago Had an agreement with XXXX XXXX XXXX to pay {$100.00} towards the loan until completion.
I have paid {$100.00} a month according to agreement for almost the last XXXX years.
I paid XXXX XXXX XXXX XXXX months for XXXX {$1600.00} ( Attached ) XXXX XXXX XXXX sold to XXXX XXXX
I paid XXXX XXXX for XXXX months XXXX {$2500.00} ( Attached XXXX XXXX XXXX sold to Specialized Loan Servicing. ( SLS ) I paid SLS XXXX XXXX {$3100.00} ( Attached ) SLS acting as Loan sharks, by start of COVID-19 demanded more money, started extortion by harassing, terrorizing elderly ( I am close to XXXX XXXX XXXX ). with threats of " XXXX '', foreclosure, short-sale ...., .. creating such a stress that I developed XXXX XXXX and was XXXX
I was forced to offer a settlement agreement of {$10000.00} ( borrowing from HUD and others ), the loan shark SLS counter offered {$11000.00} that I paid ( Attached ) The second mortgage is closed, mute.
But the XXXX SLS is after XXXX again that is equal to a XXXX XXXXXXXX
I hope that the XXXX organization be stopped before endanger our lives.
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| 04/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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This is regarding my mortgage with my lender Specialized Loan Servicing ( S.L.S. ) account XXXX on XX/XX/2020 i made a payment online for the mortgage amount stated due for {$4000.00} a Month later I was in the process to refinance my loan when i was informed that the lender placed a 30 day late on my XX/XX/2020 payment. I quickly notified the lender and spoke to several individuals representing SLS. They stated the funds for some unknown reason went into a ( Unapplied funds account ) which they also admitted was not normal and was indeed an error on their part. They said they would place a ticket to the credit Bureau to have this removed. As of today XX/XX/2020 this not only has not been removed they added my payment for XX/XX/2020 as a 30 day late. My account indicates that both these amounts went into a Unapplied account and not giving me credit were credit is due and I am now getting penalized for their mistakes. I am asking you to look into this matter, I have documents from both my account with SLS and bank statements that prove my payments were not 30 days late. I have also heard from friends that they experienced the same type of experience with this same Lender.
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| 07/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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A COMPLETE modification package was sent in and the review process started. XXXX documents were requested by SLS and sent in that same day. On XXXX SLS stated they are refusing to review the file as the sale date is TOO CLOSE. The loan mod review had started. IN CALIFORNIA, a complete package must be in 7 days prior to the sale date. The sale date is set for XXXX. SLS is dual tracking. Dual tracking occurs when a mortgage servicer continues to foreclose on a homeowners home while simultaneously considering the homeowners application for a loan modification. Rules issued by the Consumer Financial Protection Bureau ( CFPB ) as well as various state laws and the National Mortgage Settlement ( NMS ) offer protection to homeowners in this situation. The CFPB rules, which became effective XX/XX/XXXX, strictly limit the ability of mortgage servicers to foreclose on a borrower while also negotiating a loan modification. SLS is discriminating against XXXX XXXX based on her race, ethnicity, language, national original At this time, we are demanding the sale date be postponed to continue the review or XXXX XXXX will assert her legal right in district court naming SLS as a defendant
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| 05/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I refinanced my home last year with XXXX XXXX, they assured me that they never sell their loans. This XXXX they sold my loan to Specialized loan servicing. The 1st time I tried to set up online payments, I was told there was already an online auto draft set up for this account by customer service. I advised them that was not true, I could not set my online account up. That was suppossedly corrected, last month 's payment of {$910.00} went through without any hitch. This month when I tried to make my monthly payment, my payment is {$1000.00}. over {$160.00}, more than normal. I called customer service and was told that an escrow analysis was done, and it showed a shortage. I advised that they have the home address and email address, neither one was communicated that there was any sort of shortage, nor was I given an opportunity to pay any shortage. I requested to speak with a manager, I was told they only had one more hour to work and the manager is not available. That he would call me back in the morning between XXXX. No one has attempted to reach me, it is after XXXX. I know predatory lending, I have been a Realtor for 32 years now. I never had a problem with XXXX XXXX
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| 03/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX Dear Sirs and Madams : Hope this finds you well. I am completely distressed because my mortgage service provider, Specialized Loan Servicing LLC ( SLS ), refused to honor on the credit reporting the fact that I was unable to pay my mortgage during the heightened months of the Covid-19 pandemic. I was greatly affected by the pandemic during the months of XXXX, XXXX, XXXX and XX/XX/2020 and didn't even have the wherewithal to find out about the easy steps of putting a forbearance into place, and was certainly not in a position to engage in the forbearance process. However, unfortunately, I have since found out, that even for individuals who tried to put a forbearance in place, SLS still often did not honor these forbearances on the credit reporting. After the above aforementioned covid months, I completely caught up on my mortgage payments, including anything owed during those months ; my mortgage is currently perfectly up to date in payment, yet, my credit is ruined by SLS because of their reporting late remarks for the covid months of XXXX, XXXX, XXXX and XXXX of 2020. I have begged SLS to remove the credit report late remarks of those four months. Can you help me?
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| 12/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a loan with Specialized Loan Services and I have been requesting to get the Private Mortgage Insurance off of my loan for more than 8 months. After about 5 months, they finally had an agent call me for a valuation on my property and my house is unique. I live on a ski lake where every home on my lake is listing and selling for atleast $ 500k. The agent that SLS sent out came up with a valuation of $ XXXX and did not compare my home to any homes that have sold on a ski lake in the area. Now I am disputing the value and have been put through the ringer again. I wrote a letter to dispute the valution that was done and emailed it to them on XX/XX/XXXX. They said they never received it, so I sent it back on XX/XX/21 157 times with confirmation on each email that they received it. YES, 157 times!! The PMI is costing me more than {$240.00} per month and it is just me throwing money away. The managers never call back when they say they are going to call back and I am sick of dealing with this. I own 10 rental properties and 3 of them have loans on them where I had the PMI removed after a certain amount of time, but I have never had to deal with anything like this before.
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| 06/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have disputed this account with Specialized Loan Servicing and all 3 of the credit reporting agencies, which are reporting incorrect information such as account charge off whith a balance and late payments. I contacted SLS with a letter of verification of debt, which was sent on XX/XX/2019 via certified mail and recevied on XX/XX/2019. Upon further investigation and retaining new copies of my credit report i noticed that Specialized Loan Servicing LLC did not furnish the credit bureaus with the required disclosure within the period required by federal law to place a " Notice of Dispute '' on my account within 30 days of my dispute. On XX/XX/2019 I sent a second letter via certified mail which was recevied on XX/XX/2019, on XX/XX/2019 I recevied a paid in full letter. On XX/XX/2019 I sent letters to all 3 credit reporting agencies along with proof of the account paid in full documents to be immediately remove along with the negative and incorrect information being reported against me. As of XX/XX/2019 Upon further investigation and new copies of my credit report this account remains on my credit report. I'm demanding it to be removed from my credit report immediately.
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| 03/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My loan was switched from XXXX XXXX to Specialized Loan Servicing, LLC in XXXX XXXXXXXX XXXX on XX/XX/. Before my loan was switched over, I was in the middle of a mortgage deferral program since I had lost my job. I didn't even receive a welcome letter from Specialists Loan Servicing until XX/XX/ that had all of the new information and account number on it. When I opened the packet, It stated that I owe {$11000.00} with a due date of XX/XX/ ... .. when they didn't even give me the information on time. I have called twice and they have stated that they are behind on the processing all the new loans they received from XXXX XXXX and that it would take them 60 days to fix this. It's only XXXX and I have since received multiple threatening letters stating that I'm seriously delinquent on the mortgage and that I need to contact them about possible loss mitigation. XXXX XXXX confirmed with me that they sent over everything to Specialized Loan Servicing and they even emailed me the packet that was sent to them. This company is using predator tactics by buying mortgages that are deferred with XXXX and pushing them info foreclosure without even attempting to correct the issues.
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| 01/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX, CO XXXX Re : Request to Review Basis for Denial of Loan Modification Account Number : # XXXX Subject Property : XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX : XXXX XXXX XXXX Dear CFPB : I am writing to you because I am trying to seek a loan modification, and I believe that the loan servicer ( SLS ), is refusing to follow the guidelines pursuant to XXXX. I am asking the CFPB to please conduct a review of my account to determine if my suspicions are correct.
I have owned the subject property since XXXX.
Although SLS is my loan servicer, I am unaware of the present lender, which is allegedly a governmental organization. I have tried to obtain a loan modification through their loss mitigation program. I have not been advised of the status of my loan modification/RMA packet aside from a denial based on ( 1 ) lack of documents ; BUT ; ( 2 ) I was informed in writing and telephonically that my application was complete. ) This can not be reconciled.
Therefore, because SLS has been the designated loan servicer, I am asking that you look into the following issues :
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| 08/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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For over two months, we have submitted repeated requests to SLS to remove the PMI from our property due to : ( a ) significant and substantial renovations of our property ; and ( b ) the imminent opening of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX station which will be just three blocks from this home and connect directly to XXXX DC and XXXX XXXX XXXX. They asked us to submit a form authorizing an internal valuation which we promptly faxed to them, and they acknowledged receipt of on XX/XX/XXXX. We followed up again and received written confirmation on XX/XX/XXXX that an appraisal had been ordered and would be completed within 15 business days. However, they keep ghosting us or providing inconsistent timelines or information. It appears as if they are not adhering to their obligations under Federal regulations to reassess the necessity of PMI when a property has had significant renovations. These renovations have included new flooring, new appliances ( dishwasher, range, refrigerator, microwave, washer, and dryer ), a new water heater, new light fixtures, dimmable WiFi switches throughout the home, new vents, new ceiling fans, among other substantial improvements.
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| 03/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX Dear Sirs and Madams : Hope this finds you well. I am completely distressed because my mortgage service provider, Specialized Loan Servicing LLC ( SLS ), refused to honor on the credit reporting the fact that I was unable to pay my mortgage during the heightened months of the Covid-19 pandemic. I was greatly affected by the pandemic during the months of XXXX, XXXX, XXXX and XX/XX/2020 and didn't even have the wherewithal to find out about the easy steps of putting a forbearance into place, and was certainly not in a position to engage in the forbearance process. However, unfortunately, I have since found out, that even for individuals who tried to put a forbearance in place, SLS still often did not honor these forbearances on the credit reporting. After the above aforementioned covid months, I completely caught up on my mortgage payments, including anything owed during those months ; my mortgage is currently perfectly up to date in payment, yet, my credit is ruined by SLS because of their reporting late remarks for the covid months of XXXX, XXXX, XXXX and XX/XX/2020. I have begged SLS to remove the credit report late remarks of those four months. Can you help me?
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| 08/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Specialized loan servicing raised my payment by XXXX telling me I have escrow shortage. My taxes are XXXX : {$5000.00} and XXXX {$5100.00}, so my taxes went down. No one -at the bank wants to explain everyone is saying I have shortage XXXX and it needs to be paid. I am looking at my county tax bill and it looks like taxes went up in XXXX but not by XXXX. I am XXXX and this is elderly abuse. They treated me like I am an XXXX when speaking with several individuals. I was talking to customer service she could not explain, so she referred me to escrow analysis department. The analyst was putting me on hold constantly and than he disconnected on me without saying a word about the situation and only mention " wait a second I have 2 bills here '' I have my tax bill available and escrow analysis from XXXX and XXXX, I actually I got refund of {$110.00} last year, so how is it possible to have shortage of XXXX almost 100 % of my tax amount? I called again and I was refused to speak with manager. They said someone will call back, they never do. Please find all the documentation attached, I was about to pay my mortgage on the XXXX when i discovered the issue, now I will be late.
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| 04/03/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I had a personal line of credit with XXXX XXXX XXXX. XXXX XXXX XXXX sold my loan to specialized loan services. The transaction took six months to get all theAll the paperwork. So in the meantime I am paying specialized loan services, XXXX XXXX XXXX Computer doesnt realize that I making payments to new lender. So I received from the credit bureau 90 days late. Wrote a letter to XXXX XXXX XXXX explaining what happened, they said according to their records everything was done correctly. Now specialized loan services is also said Im 90 days late on payment. So I have XXXX in mortgages the value of the property is {$1.00} XXXX and I cant refinance because of the late reporting.
I tried to make up the late payments and specialized loan services said Im too far behind even though I had more than half the money to make up the arrears And now with the coronavirus I have no ability to make the payments to specialized loan services which is the second mortgage now I gather.
So by complaint is my line of credit went from {$1000.00} a month for XXXX which I paid for close to eight months and now with my credit problem Im on able to refinance my house and Looking for help.
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| 09/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
Older American |
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I have submitted a Qualified Written Request to Specialized Loan Servicing as I am very concerned with my closing documents, and who has the wet-inked, original Deed and Note of my loan, as well as Assignments and Substitution of Trustees. I am also very concerned about the fees and many other concerns and therefore, I am sending this request to be clarified in detail.
This company, Specialized Loan Servicing, has not provided any information to me verifying any of my questions presented and yet has a XX/XX/2019 sale date to steal my property before they can prove to me they can legally move forward or who the owner of my loan is!
I am reporting SLS for not providing me with my requested documents and answers to my questions, for not being able to prove that they have a right to even service this loan, let alone provide me with the owner of the loan. I am asking for your protection as you enforce the rules and laws that SLS is supposed to be complying with, report and fine SLS for non-compliance with my Qualified Written Request and not allowing me time to receive nor review their response once I eventually receive it and force SLS to comply with the written law.
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| 02/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
|
To whom it may concern, i am writing to you because it is a nightmare dealing with Specialized Loan Servicing since almost 1 year ago. when the pandemic started my income was reduced so much that i had no choice to missed a few mortgage payments.
At first told me that i did qualify for a loan modification and because my income was reduced i had to submit my proof of income and an application.
Now after 10 months under review Specialized Loan Servicing told me that my loan doesnt qualify because the terms of my loan were extended to 636 months.
Which is False, my loan was not extended at 636 months as Specialized Loan Servicing confirmed that was the reason of denial.
Now Specialized Loan Servicing changed the story telling me that because my current interest rate is at 6.375 % Specialized Loan Servicing couldn't offer a better interest rate and that was the reason i didn't get a loan modification.
At this point im very frustrated with Specialized Loan Servicing since every time that i call they keep changing their story.
Please help since i am very scared that after almost 1 year Specialized Loan Servicing did this on purpose to take my home away.
XXXX XXXX
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| 11/15/2019 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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Specialized Loan Servicing is threatening foreclosure on my property and saying that I need to sell and pay them {$42000.00} in late fees. The original loan was discharged in bankruptcy over 10 years ago and was for {$37000.00}. They repurchased the debt and put a lien on the property for the second mortgage. Last year in 2018 when I called and asked them about the letters that they were sending they told me " You don't have to do anything, and that when I sell the property whether it be in 1 year or 10 years the debt of {$37000.00} would be paid off at closing ''. Now a year later, because there is equity in the property they are threatening foreclosure and saying that with penalties I owe them over {$95000.00}. I am trying to work with them and set up a payment plan for the original loan because I am wanting to stay in my primary residence. With the help of legal advice and HUD we are asking them to give an itemized detail of why the late charges are more than the original loan. Also, have a copy of the original HELOC contract and no reference of late fee charges are listed. Again, I am willing to set up a payment plan with them so I can keep my primary residence.
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| 10/25/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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|
Web |
|
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My mortgage was sold to SLS Mortgage in XXXX 2015. For the duration of my mortgage between all the lenders I 've had, my homeowners insurance has been paid from my escrow account. For some reason, this has stopped, and I find out with a letter from my insurance company. I should also mention that my monthly payment has n't changed, so now I 'm suddenly paying the additional cost of my insurance. I called the lender and I called the insurance co. Both bounced me back & forth on this. In the meantime, I 've had to pay a few installments of the insurance to keep it active. But this week, I get a letter from a collection agency from the mortgage company which infuriated me further. All while I am still waiting for SLS to do research on this matter and get back to me on why this happened and what we can do. I take my credit extremely seriously, and I want my mortgage company changed. I did n't pick them, I do n't want them servicing me. I want to make sure my credit is n't impacted. At present both XXXX & XXXX report my credit at over XXXX. I have not missed nor been late with any mortgage payment, and I 'm not happy with the service of this company I 've never heard of.
|
| 04/08/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
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|
Web |
|
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My original loan amount was {$300.00}. Somehow after a loan modification, the mortgage company added more or less another XXXX to my principle. I had filed for a hardship case, asking for a making home affordable loan. My late husband was in charge of our finances at the time. I have researched and can not find any reason for such an enormous amount of money being added to my principal. XXXX person I spoke with from XXXX XXXX bank said she had never heard of an amount being " increases to the mortgage '', but had only heard of amounts being " reduced, or deducted from mortgages '' .This increase has caused the house to cost more than actual worth, an upside-down situation. If I sell my house I will lose money. This is an absolute injustice. This is not a " XXXX XXXX XXXX '', it is the government bailed-out bankXXXX it 's consumers, and possibly getting away with it. I noticed when I made inquiry with XXXX, they had particpated in the home affordability act, but sold my loan or note to another bank soon after 2011. I was a tax paying citizen trying to avoid foreclosure. Now I am in a much worse predicament. I have attached some documents pertinent to this complaint.
|
| 01/11/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
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|
Web |
|
|
We had a HELOC ( Home Equity LOC ) with a company called " Specialized Loan Servicing '' ( SLS ) for ten years, which was paid off in full per their terms ( ten years maturity ) XXXX 2015. Our new lender and myself were in constant contact with representatives from SLS on the pending closing of our new mortgage. SLS was informed that the closing might happen a couple of days beyond XXXX/XXXX/15 due to additional paperwork required, but they understood, and stated it would not be a problem as they had their guarantee that the loan would be paid off. We paid this company for 10 years on time every month ( never late )! And I just received my credit report for XXXX/XXXX/15 and noticed my credit score had dropped about XXXX points ... .what! I have consistently held a credit score above XXXX and this company marked our last payment as late, which affected my great credit! I called them today and was told that I could sent a formal complaint ( by fax ), which I would get a response in 30-60 days! I am NEVER late on my bills and need them to remove this late payment, which was posted to my credit in error! Please help as this is the worst company I have had to deal with!
|
| 11/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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|
Web |
|
|
Describe what happened so we can understand the issue ...
I became delinquent with my XXXX dues and in order to catch up a settlement stipulation was proposed and accepted. Approximately 6 months later the attorney who I was sending payments to was fired by my home owners association. At this time the balance owed was approximately XXXX dollars. The new attorney fees brought the balance up to approximately XXXX dollars. I was approved for a short sale by the mortgage company but received an estoppel letter from the home owners assoc attorney, demanding XXXX. After the sale was stopped the attorney demanded the XXXX in full ( even though i was making payments on the settlement stipulation ) or threatened foreclosure. They did foreclose and the association bought my condo at auction for XXXX dollars. Now the mortgage company is auing the homeowners assoc and me.
In spite of the fact that I had received a modification on my mortgage and was current I believe my homeowners assoc and thier attorneys strong armed me out of my condo.
I am niw looking at probably having to file bankruptcy due to their actions. Any assistance you can provide will be greatly appreciated.
|
| 07/18/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
Specializes Loan Servicing is reporting that I am over 120 days late on payments to XXXX and XXXX. When i access Specialized Loan Services it shows all my payments through XXXX XXXX yet it keeps posting my next payment due is XXXX XXXX, XXXX. If I make a request in writing to SLS to provide backup documentation to support this error they suspend sending me a monthly statement with billing invoice. When i sent an email asking for XXXX XXXX and XXXX XXXX statements i was told they are not available since i sent in an inquiry about my account and they suspend sending out statements during an " Investigation ''. They have posted over {$3000.00} in late fees since XX/XX/XXXX yet when i print out my payoff request letter, these fees are not listed. I have repeatedly asked for a breakdown of these fees but no one is responsive and then i do n't get a monthly statement. I have noticed on other consumer websites that i am not alone in my frustration and confusion with dealing with Specialized loan Servicing. How many complaints about the same business practices need to be logged before action is taken to correct the practices of this unethical mortgage processing company?
|
| 06/14/2021 |
Yes |
|
- Trouble during payment process
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|
Web |
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Specialized Loan Services sent a letter back in XX/XX/XXXX about a modification. Which I already did one with the previous mortgage co. back around XXXX '. Called them on XX/XX/XXXX spoke with a customer service rep. and she hung up. I called back and got another rep. which the male answered then hung up. I then called on XX/XX/XXXX an spoke with a male rep. explained didn't owe no {$18000.00}. that would be about 2 years of back payments. Which I only been with Specialized Loan Services for about 2 - 2 1/2 years.
Also, stated why were my payments not posted correctly. Which would go done as credit then as a negative showing no payment received. The male rep. stated was posted to account and that now balance was down to {$15000.00}. past due. In which I stated again was incorrect balance past due. Plus, I also stated that had already did a modification with previous mortgage company. Then the male rep. advised that I wouldn't be able to apply for a modification, due to lack of being on unemployment. I know that Specialized Loan Services ( SLS ) has only been in business since about XXXX '. Also, they have had Class Action Lawsuits against them in other states.
|
| 07/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been making additional principal payments on my conventional ARM mortgage that was sold to SLS last year. Previously, all of my additional payments have been correctly applied to the principal balance with no issues. This month, I made my regular monthly payment on XX/XX/XXXX , which was correctly applied to my monthly payment due XX/XX/XXXX . I then made an additional payment on XX/XX/XXXX and instead of applying this to the principal amount, SLS applied it to my XXXX payment ( i.e. : the payment not due until XX/XX/XXXX ) and pushed my due date out to XX/XX/XXXX . Coincidentally, my ARM interest rate adjusts as of XX/XX/XXXX . I can only assume SLS has intentionally made this 'mistake ' in order to collect more interest on my loan. I called on XX/XX/XXXX and explained the situation to the rep, who put me on hold for an inordinately long time 'researching ' the issue. He finally came back on the line and assured me that the problem would be resolved within 2 days. I confirmed with him that meant that it would be resolved as of Friday ( i.e. : XX/XX/XXXX ) and he indicated that was correct. As of today, XX/XX/XXXX , the issue is not resolved.
|
| 12/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/2020 I wrote to Specialized Loan Servicing ( Servicer ), the Bureau of Consumer Financial Protection, and the Federal Trade Commission, Equal Credit Opportunity to say that the escrow account reflects a fraudulent amount. The property 's insurer information is being withheld from true notation. Foremost Insurance is the insurance provider and Specialized Loan Servicing has been billing me every month since before XX/XX/2020 for Hazard and Fire Insurance in the amount of {$3100.00}. Cumulatively this amounts to a fee of {$1100.00} added to my monthly mortgage every month. This amount is more than 100 % of my standard monthly payment. When I requested an escrow analysis statement of said account I received on XX/XX/XXXX a letter from Specialized with the wrong property address. The entire document is thus invalid. I have since received nothing correcting the previous document. My recent call to the servicer was with a belligerent agent who would not access my previous records or analysis statements, nor was I allowed to request a call back with a supervisor before I was rudely rushed on the phone by being out on hold ; XXXX in XXXX, Arizona. Poor show.
|
| 02/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am submitting this claim involving Specialized Loan Servicing ( XXXX ). From XX/XX/XXXX till JXX/XX/XXXX I was in there 6 month program to catch on my mortgage and which I completed that after paying {$620.00} for six months. And, now there saying I owe additional fees after 7 months of not hearing anything in reference to additional fees, my XX/XX/XXXX payment went from {$580.00} to {$670.00} and while in the program I was told by a agent No additional fees for scheduling my payment by phone and by scheduling my paying on the XX/XX/XXXX of each month while in the program. I stared my regular mortgage on XX/XX/XXXX of {$580.00} and scheduled by phone to be paid XX/XX/XXXX and no agent mention to me about and other additional fees, now I see my XX/XX/XXXX payment has a extra fee of XXXX something dollars after seven months. How could any home owner go 7 months without knowing about additional fees after knowing being told No fees applied for scheduling by phone and scheduling to pay on the XX/XX/XXXX of each month while in the program. I really would like these fees to come off my account because its unfair on my part. Thank for your help and time XXXX XXXX
|
| 11/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
My home is in foreclosure.
In XXXX of XXXX, SLS Mortgage was sent an offer for the purchase of my home, with an approved buyer who had the funds ready. An offer of {$340000.00} was made. The company said the offer was too low. They also advised the house was worth {$410000.00} after they had done an appraisal. An offer was made of {$390000.00} based on all the repairs that would be needed and the fact there is a halfway house across the street from the property.
The buyer 's lender had the house appraised and came in with a value of {$390000.00}.
At the end of XXXX, they said they would've accepted the offer of {$390.00} if we would close by XX/XX/XXXX. There were other appraisals that needed to be completed by the buyer 's lender so we were not ready until XX/XX/XXXX.
SLS advised me that they would not approve the offer until I went to court and used my last adjournment. After I used my last adjournment, I received word from SLS today that they are going move forward with the foreclosure.
I have been given a runaround and all sorts of misinformation every time I call them. They always say they didn't have the right paperwork or something ridiculous.
|
| 12/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
XX/XX/18-Called Specialized Loan Servicing to inquire why I am not receiving payment coupons. The Representative XXXX # XXXX said my loan was put into 'fourth position '' and this is happening to a lot of customers but the company does not know why. They are in the process of taking each loan number as Customers call to investigate.
XXXX could not tell me why the loan status was moved. When I requested an explanation letter from the company explaining what has happened over the last several months of payment coupons stopping, she said the company would not do that. Unbelievable! This is unacceptable. I asked XXXX who or what company made the decision to place 3 other debts in front of my loan and to identify the debts. I have no liens. She said SLS does not tell them and she could not tell me, and they would not send me a letter of explanation. I did pay my current amount due over the phone with XXXX who said she would waive the fee.
I need the help of cfpb because SLS continues in bad behavior and gets away with it. I say this because below are previous cfpb complaint # XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX # XXXXXX/XX/XXXX XXXX # XXXX
|
| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
XX/XX/XXXX US Bank NA, as Trustee for Banc of America FC sent notice of their intent to foreclose. I answered and asked for a loan modification with no balloon payment.
XXXX US Bank NA continued to deny our ongoing requests for loan modification while their attorneys filed & served us with foreclosure paperwork. They even invited us to their loan modification events where we and other families attended.
XX/XX/XXXX US Bank NA won their judgment of foreclosure & sale XX/XX/XXXX We filed XXXX XXXX to get the house off of the auction block.
XX/XX/XXXX US Bank NA approved the loan modification that we had been asking for all during the previous 4 years. There were absolutely no changes in our financial situation from XXXX and absolutely no changes in our application answers. They gave us the loan modification only after we filed for bankruptcy. They added all their attorneys ' fees from the foreclosure proceeding to our mortgage principal and added a balloon payment too.
Attached is My verified answer to Foreclosure Complaint, Judgment of Foreclosure & Sale, Notice of Bankruptcy, Loan Modification Agreement, Notice of Motion to Vacate Foreclosure Judgment
|
| 08/31/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In XXXX I obtained a {$500000.00} HELOC from XXXX, with a 10 year draw period. In XXXX it was no longer a line of credit, rather a security interest. This was modified in XX/XX/XXXX, and {$150000.00} in Unpaid Principal Balance was deferred until XX/XX/XXXX, resulting in an Interest Bearing Principal Balance of {$260000.00} upon which payments are calculated. Until recently, the deferred balance was not reported to the Credit Bureaus. As of XX/XX/XXXX the entire balance is being reported to the credit bureaus as {$390000.00}, not the SLS Mortgage statement balance of {$230000.00}.
Serving of this loan was transferred to Specialized Loan Servicing in XX/XX/XXXX. All payments have been timely. SLSs recent report to the credit bureau incorrectly identifies this as a Line of Credit with a Credit Limit of {$500000.00}, neither of which are true. This error resulted in a XXXX point drop in my credit score.
I have called SLS three times this week requesting they provide the Credit Bureau with the correct information.
This inquiry is for the following company : Specialized Loan Servicing, LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CO XXXX NMLS ID XXXX
|
| 05/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I requested a payoff statement from my mortgage company in order to pay off my mortgage in XXXX, XXXX. I received the payoff dated XX/XX/XXXX. I did not have the funds as quickly as I thought that they would be available. However, I did make a payment which posted on XXXX XXXX in the amount of {$560000.00}.
That was the amount of the payoff. The payoff amount included a per diem cost of {$40.00} per day beyond XXXX XXXX. I requested another payoff from SLS and received a balance of $ {$9400.00} which I thought was excessive. I calculated my per diem amount by the number of days beyond my original payoff date and arrived at a figure of {$3500.00}. I contacted SLS but they were adamant on the balance that they provided. I also had another property, same issue, same dates. When I requested a second payoff from SLS, I received a balance of {$310000.00}. which was calculated until XX/XX/XXXX. I made the payment for the {$310000.00} and requested a second payoff which SLS provided in the amount of {$14000.00}. My per diem for delays was {$24.00} per day which I calculated to be {$2100.00}. I need assistance in this matter due to my inability to resolve with SLS.
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I purchased my home in 2006 from XXXX XXXX for {$220000.00} with a co-borrower who is no longer on the deed as we completed a quit claim deed to remove his interest. When XXXX XXXX went out of business, the loan was then transferred and serviced by XXXX XXXX XXXX and the investment group is XXXX XXXX XXXX XXXX XXXXXXXX and SLS is also a Servicer for the same loan. I fell behind on payments and the foreclosure process began, which I have been fighting for almost 10 years now, I went to court on my own behalf for the first few years, then ultimately sought legal advice, but no permanent resolution was found. I have tried to obtain help having an audit performed but have been unsuccessful. It was determined that robo-signing happened during transfers, but nothing changed. My title has changed hands many times and I believe there have been breaks in chain of title throughout the process giving XXXX XXXX XXXX XXXX XXXXXXXX no rights to my property. I filed XXXX XXXX to stop the foreclosure, but that is not a resolution to my ongoing problem/fight. I am now in jeopardy of them proceeding with scheduling a sale date and am seeking help as time is of the essence.
|
| 07/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I sold my home last XXXX and sold at a profit. XXXX XXXX transferred this loan to Specialized Loan Servicing. When I sold my home XXXX XXXX reported as Paid XXXX Balance. Specialized Loan Servicing reported as a Paid Foreclosure. I am trying to purchase a new home and my lender can not get a DU approval due to the way they reported. XXXX XXXX has done a conference call with me and Specialized Loan Care and they changed the reporting on a Credit Supplement as Paid Loan. I let them know that needed a letter on their letterhead to be sent to me so that I could get this change made by the Bureau 's. They refused to send me a letter. They have told me that they will make this change but as of today I have not been able to obtain evidence of this. I have been working on this for over a month and have not really received much help. I feel as though they are stringing me along. I have the credit supplement that shows they agreed to the change but still have no guarantee that they will follow through to the Bureaus.
I called XX/XX/XXXX, XXXX again XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX 2 x and Spoke with XXXX XXXX and SLS together XX/XX/XXXX, XXXX & XX/XX/XXXX.
|
| 02/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been making extra payments to my mortgage company, ( Specialized Loan Servicing LLC ) but the mortgage company has not applied these payments to my principal. My mortgage is {$360.00} a month. I have been making a {$400.00} payment twice a month. The mortgage company has applied the balance of {$35.00} from my first payment to principal, my second payment has not been applied to principal and has been applied to future payments. The loan company reports that I am paid till XX/XX/2021. I have asked them to apply the extra payments to principal, but they refuse. They state that I needed to inform them that I wished for my extra payments to be applied to principal. When I purchased my loan, the original company explained to me that all extra payments would be applied to principal, the loan has since been sold to another company. I feel this company has chosen to apply funds in a way that is favorable to them, in that it yields the most interest. They have agreed to change 3 months worth of payments, I told them that was not enough, and that I was requesting they pay down my interest and recalculate my loan. Is there anything the CFPB can do to help me?
|
| 11/07/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have attempted to get Specialized Loan Servicing to correct my account since XXXX 2016. Since XXXX 2016, each month, they " lose '' the payment that is sent electronically to them directly from XXXX XXXX Bank. Each month, I call them and they state I must submit written proof of payment, which I do. XXXX and XXXX monthly payments have not yet been corrected on my account and I was charged a late fee, because SLS returned the XXXX payment claiming I had an incorrect account # on the payment. The payment set-up with XXXX XXXX electronic submission has not changed since SLS started to receive payments two years ago. I spoke with XXXX at SLS and she told me that the payment was returned in error ( the conversation was recorded by SLS ) and to re-submit the payment, which I did. Therefore, the late fee needs to be removed. The late payments on my credit report also need to be removed and corrected. I have tried to call XXXX and speak with both supervisors and managers, ( e.g., XXXX on XXXX/XXXX/16 ) to have the XXXX and XXXX payments corrected and the monthly late fee removed. I received my XXXX statement today and these corrections have still not been made.
|
| 02/10/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
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The company specialized loan servicer replied that they have obtained my mortgage but they have not -it was charge off ( dismissal ) they may act as loan servicers but they are also junk debt collectors -. The information of even amount is incorrect. They have started taping little notes to my door stating a field inspector came today with the amount of {$110.00}. The document they sent states {$11.00}. They sent me loan papers to get a loan with them but they are trying to obtain my mortgage -that is gone. This company is trying to get money/my home by using every tactic they can -they are trying to foreclose. This company may act as a servicer but they are doing very illegal/fraudulent acts. This is a total unfair/unjust practice. They are not my lender/servicer. Through researching this company should be shut down. There are so complaints of real unjust illegal practices. My resolution is for this company to stop the harassment.
Please help me with this horiible company. I have been forced to deal w/them due to the harassment. This company is getting by with all they are doing to consumers because no one in authority is stopping them.
Sincerely XXXX
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| 10/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
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I started with SLS on XX/XX/XXXX when they took over loan from XXXX XXXX XXXX. I could not set up website or call to make a payment when I called on XX/XX/XXXX as they did not have me in their system yet. They said I had 60 days to make XXXX 's payment as this is common. XXXX payment was made XX/XX/XXXX and is agreed upon with SLS. SLS is reporting ( see attached ) that my XXXX payment was late as you can see the have XXXX XXXX for last year which include XXXX, XXXX and XXXX. Reporting XXXX is a clear RESPA violation when it comes to the transfer of loans between banks.
I reported SLS in a different complaint with CFPB and they stated I was behind until XX/XX/XXXX and have been up to date since then. See complaint XXXX. XXXX, XXXX and XXXX is 3 months. They are reporting me late for 6 months in XXXX.
According to SLS and their response to my complaint, they are saying that I was late, are are not following RESPA guidelines in reporting me late for XX/XX/XXXX and also have not fixed the error for XXXX, XXXX and XXXX.
There should be no dispute as the SLS response to my complaint XXXX and what the are reporting in late payment history do not match.
|
| 08/03/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have found SLS very difficult to work with. Applied for Loan Mod. in XX/XX/XXXX, but they claimed they did not get it. Resubmitted all documents several times and finally new Loan Mod. granted and mailed out on XX/XX/XXXX. I signed and returned all paperwork and completed the 3-Trial payments, on-time, as of XX/XX/XXXX. I requested a LOWER Interest Rate and Monthly Payment Amount for the ne payment amount. However, SLS RAISED the Interest Rate from 3.75 % to 3.87 % and RAISED my monthly payment. I called SLS on this, on XX/XX/XXXX and spoke with " XXXX '', who stated, " These terms are non-negotiable. That's the only way we are able to approve the loan modification. '' XXXX refused to give me her ID #, so I had to call back on XX/XX/XXXX and get it. Teller ID # XXXXXXXX. Said she does not have an MLS #. I filed a Complaint on XX/XX/XXXX and SLS said they could not read it. I re-faxed the information, again, several times and resubmitted the CFPB Complaint. SLS has DONE NOTHING to correct these Complaint ISSUES. The CFPB has a Glitch in the system, which would NOT allow me to submit my complaint. I had to SAVE it to a File ; and then attach that File.
|
| 06/29/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
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Web |
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|
I purchased a condo in XXXX, FL in XXXX, and approximately 12 years ago ( during the housing crisis in XXXX ) I refinanced the condo. Since then the mortgage has gone through multiple companies ( I've lost track ) and has even been refinanced a second time through SPS, Select Portfolio Servicing. I kept all the piles and piles of paperwork over the years and can prove that only one mortgage company, SPS is associated with this property. No other mortgage or loan company has appeared on my credit report for this property. Now out of the blue this company, SLS?, is trying to say they hold a mortgage on the condo. According to the XXXX, this type of activity has been reported many times and is a common behavior of this company, SLS. The public reports and complaints indicate that many people have experienced being treated this way by SLS. I'm not sure how many hands my mortgages went through during the housing crisis but it is horrible to think that a company would take advantage of all the confusion and shuffling of paperwork and make false claims against properties. Hopefully, this is an honest error on their part and they will acknowledge their mistake.
|
| 07/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
SLS LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX ***THIS IS NOT A DUPLICATE COMPLAINT XXXX XXXX DIRECTLY REQUESTED THAT WE FILE THIS WITH CFPB, OCC , XXXX AND XXXX XXXX OFFICE.
The short sale was started XX/XX/XXXX with SLS. ( ( Please see previous CFPB complaints that have been cross-filed with XXXX XXXX, XXXX and XXXX XXXX office, attached. ) ) Today, XX/XX/XXXX SLSs Underwriting Department required a cash contribution from the borrower. This request is a violation of California State Law. Additionally, the borrower is a minority. SLS has no regard for Federal or State Law, nor servicing guidelines.
**All of this is well after the buyer accepted their most recent counter offer on XX/XX/XXXX. This should never have gone back to underwriting review it should have gone out for an approval, since the counter offer was met. This is just another example of SLS dragging out decisioning to line their pockets with increased default servicing fees.
SLS has already been fined for these same issues, yet they keep violating Federal and State Law. When is something going to be done about this?
CC : 1. XXXX XXXX 2. OAG 3. XXXX XXXXs 4. OCC
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| 07/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
We 're in the process of selling our home. When we reviewed the settlement statement we noticed a charge of {$89.00} that was titled " Late Charge to Specialized Loan Servicing ''. We 've never been late on any payments so I called Specialized Loan Servicing for an explanation and was treated rudely and in a very condescending manner. This is ironic because I 'm very knowledgeable about real estate finance and it was easy for me to understand the reason for the problem, but the representatives I spoke with seemed to have great difficulty articulating the company 's position which was, in short, that because the payoff quote was good for up to 30 days, they were charging a late fee in anticipation that I 'd be late on my XX/XX/XXXXpayment, which was not yet due at the time of the payoff quote, but which we had in fact paid when it became due. Their tortured explanation caused me to further analyze the payoff quote to realize that not only were we being charged a late fee, but we were also not being credited for the XX/XX/XXXX payment. My simple request for an updated payoff quote was met with more rudeness, constant interruption, and condescension.
|
| 09/10/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I have a HELOC in the amount of approx {$5000.00} managed by Specialized Loan Service, in my original complaint number XXXX i requested that they correctly record this lien XX/XX/XXXX. That actually happened XX/XX/XXXX. I received this response from SLS XX/XX/XXXX at my request to proceed with refinance keeping this smaller loan as a XXXX. This is a very vague non answer. I am looking to refinance approx XXXX on a property valued at XXXX. I feel this is a retaliation based on multiple calls, complaint here and with corporate office. SLS has never responded to initial complaint. Feels like shady business practice. By the way my XXXX score is over XXXXGood Morning, The CLTV requirement and the reason for the loan amount increase is a requirement from the investor. This is not an SLS requirement, but an investor requirement. The only way we can approve the subordination is if the new loan amount is at the lowered amount. I see that we received documents at the lowered loan amount of {$53000.00} and that sub will be approved and sent this afternoon.
Thank you, XXXX XXXX XXXX XXXXSpecialized Loan Servicing XXXX XXXX XXXX, XXXX XXXX XXXX CO XXXX complaint
|
| 03/01/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted two complains already but look like SLS is trying to avoid to provide correct answer on my simply questions : How SLS calculated and why my balance of the second mortgage is still same {$100000.00} even they said they wrote off {$6100.00} of principal?
In XX/XX/2021 SLS send me 1099 C form with amount of {$68000.00}. When I asked them to provide how they calculated {$68000.00} interest & principal and charge them off on the total of {$100000.00} in second mortgage, they refused to provide any answer and I still did not get any explanation yet. Also, they said balance is still due and it means they would collect a new fees from me and will charge off as well without any explanations and notifications. Good business, huh? I was asking for help because me and my family were badly affected by COVID19. Instead of helping people SLS tried to put us down. They did not communicate to customer properly, they did not even tried to help customers. Last year there was a lawsuit against them and I am sure they still doing same business making money illegal way, there are over 470 complains put on SLS through XXXX by their customers on last 6 months.
|
| 08/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Years back I tried a modification with XXXX XXXX, got the run around, then XXXX XXXX XXXX and got the run around for a modification as well. When things got bad financially at my home and I became delinquent and tried with XXXX XXXX XXXX in the middle of a modification process, they changed the services to specialized loan servicing. They gave us the run around, and after two attempts and a lengthy stressful process, they decided to send me a check in the amount approximately {$3000.00} overage on escrow. Then after I cashed the check and used it to stay in my house, they said it was an error and we owed them {$3000.00} back. Then finally the HAMP program helped modify the loan with the {$3000.00} owed, and gave us a 40yr mortgage. It was XXXX. I went through trauma and XXXX. I was lied to by all three companies and I was misled and disrespected. I feel that an investigation needs to be made on my mortgage for the purpose of wrongdoing by these services and XXXX XXXX that also owns the loan. MERS states some servicers I never had with my mortgage as well. I was a victim of mishandling and unprofessional mortgage services by all these corporations.
|
| 03/17/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
XXXX XXXX transferred my mortgage XX/XX/2019, to Specialized loan Servicing on XX/XX/2019, : Sls '' send a one page demand letter, stating a payment of {$1100.00}? under the Real estate Settlement Procedures Act : it state a fifth teen day grace between the old company saying goodbye and the new company saying hello? also under the same Act it states a 60 day grace period from the day XXXX XXXX sold the loan to avoid a late fee? which " Sls '' in seven days applied XXXX mortgage of {$570.00} making it the above total? today of this letter is XX/XX/2019? as a XXXX Veteran living on XXXX $ a month income SSI getting it the third Wensday of each month? for 34 years i made my payments, im currently due XX/XX/2019 mortgage waiting on SSI check XX/XX/2019 i will send {$570.00}, not much paperwork have i received from this Company and many scammers or out there? i will call them XX/XX/XXXX Monday to speak with someone, to see why they are less than 15 days of transfer requesting next month payment? also calling the VA dept to see whats going on i only have a couple of years to pay this house off, and as a Vet thats my goal! have a Bless day XXXX XXXX XXXX
|
| 08/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
XXXX XXXX Mortgage sold my home loan to Specialized Loan Servicing ( SLS ) in XXXX 2016. In the process, SLS did n't get my insurance information and did n't pay the premium from the escrow balance. SLS sent me a notice and asked me to upload a copy of the insurance. I did that around XXXX XXXX, 2016. At that point, I understood that the problem was solved. However, apparently the insurance premium was never paid ( from the escrow balance ) and the insurance company cancelled the policy. I was n't aware of this. Meanwhile, SLS went ahead and purchased new insurance for me without telling me. ( I guess they sent me a letter but they did n't call me ). The new insurance was {$2200.00} per year. The insurance I bought was {$1000.00} per year, so their insurance was {$1200.00} per year more and my escrow payment went up {$100.00} per month. I had automatic payments set up and was {$100.00} short on a few payments. They put my account into delinquent status and they dinged my credit report.
All of this resulted from SLS 's failure to get my insurance information from the other bank. Nobody called to let me know. I 'm getting screwed by SLS. Please help!
|
| 08/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I submitted a complaint on XX/XX/XXXX after numerous BILL COLLECTOR calls about my mortgage. I pay my mortgage EVERY MONTH via bill pay. My payments are cashed and then applied to a SUSPENSE ACCOUNT or a UNSPECIFIED account. Some payments are applied to my escrow and NOT my mortgage ... so it appears my mortgage is in default.
THIS COMPANY IS RUNNING A SCAM. NO DOUBT THEY ARE PREDATORY LENDERS AND WILL BEGIN TO CHARGE DEFAULT INTEREST AT 18 % ON MY HOME.
This started when they took over my home loan from XXXX XXXX XXXX. They said I owed an additional {$5000.00} on my escrow but could never tell me where that {$5000.00} came from. I agree that escrow payments are modified each year, but not {$5000.00} ... it is usually a couple XXXX dollars more or less. This discrepancy appears to be the amount of my tax payment and it is very possible that Specialized Loan Servicing AND XXXX XXXX both paid my taxes which were due XX/XX/2019 the same month of the loan acquisition.
THIS COMPANY MUST BE INVESTIGATED FOR PREDATORY LENDING PRACTICES, I AM ON A FIXED INCOME AND SCARED TO DEATH THIS COMPANY WILL BEGIN FORECLOSURE ON MY PRIMARY HOME. PLEASE HELP ME.
|
| 04/16/2020 |
No |
|
- Trouble during payment process
|
|
Web |
|
|
I purchased my home XXXX at that time my lender was XXXX XXXX. After closing XXXX sold my loan to SLS loan servicing. I received a welcome letter from SLS stating that I would be making my mortgage payments to them starting XXXX. I actually made my 1st mortgage payment to SLS on XXXX. About a week or 2 later I received a welcome letter from XXXX XXXX XXXX stating they would be my new loan servicer and that I would be making payments to XXXX. Now mind you by this time I had already made the 1st payment. So in XXXX I call to make my payment to XXXX and they informed me I was late. I explained to the representative that I had made that payment with the old loan servicer. XXXX also stated that SLS should've forwarded the payment to XXXX. So I contacted SLS and they informed me they would forward the payment within 30 days to XXXX. Here it is 2 months later and SLS still has not released the payment and now XXXX has threatened to report me to the credit bureau as late. At this point I don't know what to do because I can't afford to kick out a extra mortgage payment and it seems like SLS will not be returning my payment to me or XXXX. SO PLEASE HELP!
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
I have a non escrow mortgage since XX/XX/XXXX. I pay my insurance and property taxes when due. I suffered unemployment hardship. My last property tax payment was XX/XX/XXXX. In XX/XX/XXXX, SLS mortgage service provider made a payment on my behalf claiming serious delinquency. They have attempted to put me in Forced Escrow to continue to claim I am not curent on my mortgage. I have tried at least a dozen times to remedy this, which many claimed at SLS was feasible as I rejected their offer to voluntarily submit to an escrow loan.
Today, XX/XX/XXXX, I payed {$2200.00} as their statement claimed would bring my mortgage completely current. I was forced to do so to start gaining the legal leverage I need to sue them for the return of my forced escrow. My mortgage note does not appear to me to allow forced escrow. I plan to pay my property taxes for XXXX due XX/XX/XXXX directly to ensure their forced escrow was a malpractice on their servicing. I owe them $ XXXX and I'm sure they would like to foreclose on a $ XXXX home. I am arguing that this is completely improper abuse of their SLS servicing leverage and should therefore be fined heavily if possible.
|
| 06/22/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
We are selling our home with a short sale due to us being unable to make the payments any longer. We have two loans, primary through XXXX XXXX and HELOC through an investor being services by SLS ( Specialized Loan Services LLC ). Both XXXX and secondary lien holder have approved the short sale. XXXX has given us a deadline of XX/XX/XXXX to close the sale or they will begin foreclosure. However, SLS ( who do not own the loan but simply service it and get paid for it by the investor ) hs made everything possible to jeopardize the closing before the deadline. They have been very slow to provide documents needed for the closing, they have sent the wrong documents and despite daily calls from us and our realtor they refuse to meet the deadline for the closing. we feel they have been doing this intentionally because they get paid service fees for the loan and once the loan is closed they will no longer be paid. Their inaction is leading us to foreclosure and we feel we have done everything within our power to complete this short sale and avoid foreclosure. SLS is jeopardising this short sale, despite prior approval by all parties and we need your help.
|
| 11/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
Servicemember |
|
Specialized Loan Servicing online system is not user-friendly due to the security system. It requires a two-step verification system and makes it extremely difficult to log into the account to make a payment. It becomes a loop, requires you to check your email for the code, the code does not come, then requires you to change your password, then it gives you the recovering code, you use the recovery code, then it logs you out and you go through this loop several times. Since it requires an hour of being on the computer and then ending up making a phone call to unlock the login it has resulted in late payments. It is unjust that due to their system, it is difficult to make payments and then the consumer is assessed a late fee. I am computer savvy and I struggle. I am requesting an investigation. I am concerned about the elderly or people who are not used to using computers and how they may struggle more with this system. Are they purposely making it difficult to make money on the late fees?? Please note this is not an isolated incident, it occurs every month. I have notified Specialized Loan Servicing last month of my concern and again this month.
|
| 11/08/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
On XX/XX/XXXX I sent a check to SLS to pay down my line of credit. I sent it over night. It was for {$240000.00}. SLS received it on XX/XX/XXXX at noon. I called Tuesday XX/XX/XXXX XXXX to see why it was not posted. The rep for SLS said they received and sent it back. XXXX asked why? she said her supervisor said I sent it to the address for payoffs. I said on the back of the mortgage statement it says all payments mail and gives a po box . Right under it, it says overnight payments mailed and gives an address. It does not say anything about payoffs. No one from SLS called me, they just sent it back. I asked to speak to a supervisor and she said one would call within XXXX hours. no one called. I called today and they said someone would call me by Friday the XXXX. I am now going to pay them off. This is not how customers need to be treated. I think they should back my payment to Friday XX/XX/XXXX when received. I would be happy to send you a copy of my statement. I guess they make up the rules has they go along. I in good faith paid to send it overnight because I did not want it to get lost in the mail. Now I don't know where that large check is.
|
| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
It would seem as though my loan was bought out by a third servicing company in just under 4 months. My payment is due today XX/XX/XXXX, but my new servicing company has yet to send me a welcome package, information on how to issue payments or any sort of communication, which alone is unbelievable and i wonder if even legal? After finding out who the new servicing company is through the old one, i have contacted them several times now to make a payment and sign up to auto-pay, but have yet to be able to. Aside from having to waste my precious time with long waits and transfers to different departments, i called just now XX/XX/XXXX to make a payment, but they said my loan has yet to be on-boarded and will have to wait leading me to believe that i am receiving interest accrual while they " onboard my loan. '' How is this not better regulated or made easier to the consumer? Why must i have to change auto-pay and jump through all these hoops every single month? How can they charge interest for their lack of timeliness or incompetence in on-boarding newly bought loans?
New servicing company is " Specialized Loan Servicing, LLC. '' contact : XXXX
|
| 06/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
As of XXXX/XXXX/XXXX, I was advised by the XXXX XXXX XXXX XXXX XXXX XXXX. to submit a complaint to CFPB indicating that my second mortgage SLS ( Specialized Loan Servicing LLC ) at XXXX XXXX XXXX in XXXX, CO XXXX either release me from the debt which is charged off or written off the books, or put back on books, which is preventing me from getting assistance through the EMAP Federal Loan program under CHFA, I was approved on XXXX XXXX, XXXX and provided all my documentation needed. Then on XXXX/XXXX/XXXX because SLS would not give a settlement amount or put my loan back on the books, I was denied. I receive a statement every month but it does not show the XXXX figure going down or the amount I have paid decreasing the loan. There is a past due amount but nothing indicating what has been paid on loan especially since I have had them since XXXX, a loan that started at XXXX is now up to XXXX. Original payments of XXXX in XXXX for at least 5 years until I lost my job and payments started at XXXX, monthly. XXXX XXXX was my loan servicer before SLS so I need clarification in writing indicating the balance owed. Thank you in advance for your help.
|
| 09/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XXXX called to setup my first mortgage payment with specialized loan servicing.
XXXX specialized loan servicing charged my bank acount twice for my mortgage payment causing {$75.00} in overdraft fess.
XXXX called to find out what happened and to get a refund. was provided an email adress to submit by bank statements too.
XXXXsubmited bank states ive called back multiple times. every person I speak with tells me they can not assist me or that I need to speak with a supervisor. setup multiple calls back for a supervisor.
XXXX-received call back, spoke with supervisor XXXX in the XXXX office employee id XXXX states everything went thru and my refund has been expediated and should be on its way.
XXXX called back Rep I spoke with said she reached out to 3 different people, and they all say they can not help, no idea how to fix problem.
its been 3 weeks since beeing double charged and still can not get anyone to even assist me in providing a resolution. This is a brand new mortgage and they have done nothing but XXXX it up and have not been able to resolve my issue in three weeks, but iam sure they are quick to charge me for a late fee. I
|
| 01/18/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I refinanced my home mortgage last year ( XXXX ). As part of the process, I was told that flood insurance is now required to be collected by the mortgage company in an escrow account. Previously, I had a flood insurance policy and paid for it yearly. The flood policy never lapsed, since I purchased my home in XXXX, but due to this new requirement, I am paying nearly 25 % more to the escrow account for the same flood policy. In addition, I received a letter yesterday stating that they are collecting for my homeowners insurance, and I have a past due amount of {$600.00} owed to the escrow account. I pay my own homeowners insurance, and again, this has never lapsed since I purchased the home. I have not authorized them to pay my insurance, and I do not want them to, because it will likely end up costing me more as with the flood insurance. This is also the second time my mortgage company has attempted to collect money for my homeowners insurance.
Is there a way to put my flood insurance back in my control? Also, can you please look into why this company continues to attempt to collect money they are not entitled to? This appears to be fraud.
|
| 06/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
We received a foreclosure notice on a loan we took out with Specialized Loan Servicing LLC back in XXXX, and we have been working with them and legal services in order to identify a solution to this problem. There is a trustee sale on our home on XX/XX/XXXX, and this is the only home we have. My husband is over XXXX and works as a mechanic getting work wherever we can. However, his business has been severely hit with XXXX and our children help us the best they can to make ends-meet. We jumped at the opportunity for a loan modification with Specialized Loan Servicing, but they have told us that we need $ XXXX down and we are unable to make that. But they are not willing to help any further than telling us if we do not have the money, there is nothing they can do. They did not even offer us a payment plan of any kind or have even allowed us to speak to any upper management. This does not seem to be in compliance with any fair business practices, especially because prior to XXXX, when we received the first foreclosure notice on the loan, they had never tried to contact us before. We received no other notice of this! This home is all we have.
|
| 02/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I am writing about Specialized Loan Servicing ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX CO XXXX XXXX www.sls.net ). Unfortunately, my mortgage was sold to them from XXXX XXXX. They are very difficult to work with, they commit acts of fraud, and they do not answer their phones.
I changed my automatic payment to a new bank toward teh end of XXXX. The website said it would be effective one month later or XX/XX/XXXX. Since the auto payment would not draw process for a month, to ensure I was not in default I made a one time payment. They then auto-drafted a payment for XX/XX/XXXX which was told by their website would not happen for another month later. I now paid my mortgage payment twice in a month causing me extreme financial hardship. I contacted them and actually got a representative. They said they would put through a credit. I never got a credit on my checking account but now they show a credit on my mortgage balance. They have stolen {$1300.00} from me. I tried to contact them and I continually get through the several minutes of " account authentication '' to be disconnected. This mortgage servicing company MUST be investigated for fraud.
|
| 07/12/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Dear Sirs : My mortgage loan with XXXX XXXX was transferred to SLS ( Specialized Loan Servicing LLC ) on XX/XX/XXXX without my knowledge or authorization. I was paying XXXX XXXX {$1500.00} for years and never was behind on my escrow payments. My payment included {$240.00} towards my escrow every month and as I said, it always covered my yearly taxes and insurance, which have not changed at all in many years! Now, SLS is counting {$200.00} only towards the escrow at the same time as raising my mortgage payment by {$36.00} for a total payment of {$1500.00}. They are using the excuse that they are collecting for XXXX! I verified with a mortgage banker at XXXX XXXX and she also said what they are doing is illegal. I want my payments to go back to {$1500.00}. 32 with the escrow at {$240.00} ... If you look at it, by SLS not including {$32.00}. of my payment towards escrow and raising my payment by {$36.00}, they are illegally collecting a total of {$68.00} for their benefit!!
I do not trust them and certainly do not want to do business with them and unfortunately do not have any income at this time so I can't get a refinance with anyone else!
|
| 01/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
After reaching out to the servicer yet again for a status update on the cancellation of the prepaid PMI it appears that their systems are so reckless that they apparently have no idea what I am talking about even though : ( a ) in Complaint XXXX ( attached ) they told me and the CFPB that they had initiated the process to allow us to have the prepaid PMI cancelled and refunded ; ( b ) they ordered the BPO which demonstrated we have enough equity to cancel the PMI ; and ( c ) there have been multiple CFPB complaints about this issue.
This servicer replied yesterday ( XXXX XXXX ID : XXXX ) saying : Thank you for your inquiry. Our records do not reflect the account having BPMI, and no disbursements out of the escrow account in the last XXXX years. It is our pleasure to assist you. '' We know there is no PMI being paid out of escrow. This is about a prepaid policy that can be cancelled and proportionally refunded. How is that so difficult to understand?
This servicer should not be allowed to service the loans of federally-backed XXXX XXXX XXXX XXXX They just take money while being incapable of doing anything remotely different or complex.
|
| 07/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My husband and I filed for XXXX XXXX in 2019. We have the same mortgage ( SLS Loan Servicing company. ) since the bankruptcy started. We have been paying it electronically thru our banking bill pay since the bankruptcy started with my husbands pension.
XX/XX/XXXX I paid the mortgage as usual and on the XXXX it was deposited back into my checking account. When I called I was told they will no longer accept my electronic check and that it would need to be a mailed check or thru XXXX XXXX XXXX ( which is expensive ) or I can call and pay the mortgage and pay a {$12.00} ( which is being waived now because of covid but they said but they will start charging it again soon ) they said I can not do the automated pay by phone because its electronic, yet she would ( the customer rep I was speaking with ) take my payment thru debit ( is that not electronic? ) This makes no sense at all to me. They said they will charge me back interest once my bankruptcy is over if I mail a live check and they don't get it in time. They have been accepting my electronic check for the last 2.5 years with not one issue. I don't understand how they can do this ....
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| 05/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am requesting my mortgage services to report my payments to the credit bureau. My servicer is Specialize Loan Servicing. I contacted them last month requesting my payments to be reported to the bureaus. I was told that on record it shows that I filed a chapter XXXX bankruptcy. I did file a chapter XXXX in XXXX which was discharged in XXXX. Also. I know by law that cant report but in XXXX my husband and I filed a chapter XXXX repayment plan. We paid our mortgage through the plan and received a discharge in XXXX. I spoke with my attorney about why the mortgage company wasnt reporting my payments. My attorney office states once we received our discharge the mortgage company should be reporting my payments to the bureau. Im trying to get some much needed repairs do e on my home and each time I try to get a loan Im told I dont have a long history of payments. That is ridiculous because Ive been paying a mortgage since XXXX! The problem is theres no record on my credit report.Last week I sent XXXX documents to prove I have a mortgage. Their investigation didnt change anything. So, basically thats why Im sending this complaint to this office.
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| 08/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I was XXXX XXXX, XXXX XXXX. I bought a land lot and built my home. XXXX never put me on bank loan financed by XXXX XXXX XXXX XXXX. After XXXX XXXX XXXX refused to accept me a rightful owner despite having home assigned to me by XXXX court, and having a Quit Claim Deed on it. I originally owed {$170.00}, but after XXXX years of XXXX XXXX refusing to allow me to Assume the mortgage they now claim I owe them {$400000.00}. as they enforced the costliest Insurances and the highest compound interests. I was forced to file Bankruptcy in order to prevent XXXX bank to take home. Now in XX/XX/XXXX, XXXX XXXX sold my loan to Specialized Loan Servicing and I am having the same difficulties with them. They have refused to allow me to Assume the mortgage, or to give me a trial payment plan of a year, which they state they could do. My interest is in saving my home, rectifying the paperwork and putting this account back on track. SLS has not been willing to modify the mortgage despite the fact I make sufficient salary to pay. I have lived with my sons, and who have medical problems, and my mother with end-stage XXXX XXXX in this home since XXXX XXXX.
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| 07/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mortgage loan is currently serviced by Specialized Loan Servicing ( SLS ). I have tried to obtain a loan modification from the them for many years and was recently was advised that a trial loan modification offer was sent out on XX/XX/XXXX, which I never received The offer called for monthly payments of {$2100.00}, beginning XX/XX/XXXX with a 280 month term. This is an offer I would have gladly accepted since I am able to afford the payments. SLS advised that the offer was sent via USPS regular mail, so there is no way to track the package. Since I never received the modification offer, there has been a serious lack of transparency in the process, since a single point of contact was never assigned to the case. Per the CFPB mortgage servicing laws, transparency and a single point of contact are a requirement. I am requesting the SLS reset the trial loan modification offer, since they failed to abide by the the CFPB law. Per Indiana Code 32-30-10.5, mediation is a requirement prior to foreclosure, which SLS is trying to bypass as well. Since SLS has set a foreclosure sale date of XX/XX/XXXX, I am seeking your assistance on this matter.
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| 03/02/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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My loan is one of those XXXX loans that were upside down then they went under and my loan was sent to XXXX, where i was offered a numerous amount of loan mods but when I called none of them were valid. Then it was sold to Specialized Loan servicing which has also been a disaster. I have tried to contact them for assistance. My payments are late because I was told my payment was XXXX and thats what i was sending, then it started going up and I was never told that it was gon na happen. So now I am like XXXX behind and never been able to get help. I know I should have gotten a lawyer when all the XXXX situation happened but I wasn't very knowledgeable. Now I am reaching out to all the avenues to see if I can get some help I have reached out to XXXX, SLS, XXXX XXXX XXXX even tried getting help with a company called XXXX. We are always worried that we are gon na come home to find an eviction notice but every month we send XXXX but we don't know what to do anymore Im begging for asssitance and file a complaint on all these companies. I feel that its something wrong that has been done. I have practically been renting my home with no stability.
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| 01/27/2024 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Specialized Loan Servicing continues to attempt to collect an alleged debt from me. I do not lawfully or legally owe. Per the IRS publication I am entitled to the principal balance and interest from this account. Specialized Loan Servicing is required by law to pay the taxes on this and account accurately report this to the IRS. Specialized Loan Servicing has failed to comply. My promissory note is what is being used as the security in this credit transaction. Specialized Loan Servicing does NOT have possession of the note therefore there can not have a claim for performance. Furthermore I have the higher exclusive equitable claim in ALL of my financial assets and as the beneficiary owner of my estate I am demanding subrogation rights therefore I can not be held more liable than Specialized Loan Servicing nor harmed more than Specialized Loan Servicing. The Federal Reserve Act strictly prohibits banks or financial institutions to require anything other than commercial paper for security so pledging my family home as collateral violated the law and requirements in place by the Federal Reserve Bank who issues the Federal Reserve Notes.
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| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing has been servicing my mortgage and I have auto payments set up monthly. In XX/XX/XXXX, I made an electronic payment of {$12000.00} to be applied as an advanced repayment of principal. SLS failed to apply that properly. They applied XXXX toward my XXXX amount due, even though that had already been scheduled.
I called in XXXX and they told me the correction would be made. It has not been made.
Meanwhile, I received a note that they are transferring servicing to XXXX. I called today, XX/XX/XXXX and spoke with XXXX, teller ID XXXX. She noted that the correction had not been made and they had no record of my request. She put in a new request under ticket # XXXX.
Before speaking to XXXX today, I also spoke with XXXX to verify whether my auto payment scheduled for XX/XX/XXXX would be transferred over to XXXX. She said it would not be, which was the opposite of what was stated in the " notice of service transfer ''. I escalated the question and XXXX informed me XXXX was wrong.
My experience with SLS is that their agents give incorrect information and do not apply payments as they are legally required to do.
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| 08/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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The company paid my property taxes without my permission after I was forced to pay them to XXXX and XXXX counties after the mortgage company threatened me even though I am protected under Texas law for a XXXX XXXX protections and broken up payments throughout the year. They have changed the entire structure of my mortgage without my permission to increase my payment by over a $XXXX a month which is three times my mortgage payments and are breaching the mortgage agreement I made when I purchased my home in XX/XX/2006. This is illegal in the state of Texas and goes against the Fair Credit Act, because even though I have paid double payments to close out this fraudulent collector they failed to apply my XX/XX/XXXX payment, held it in a unapplied account, charged me late fees, started foreclosure, and reported to the credit bureaus I did not make my payment and yet it was already in their account. And when they chose to apply it, rather than following the instructions on the checks to be principal only payments, they chose to apply to future mortgage payments and illegally charged me compounding interest over the last four months.
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| 04/30/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
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Web |
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Hello, I started a loan modification on XXXX which is 3 months prior to when I was told to commence my loan mod for my HELOC loan that was coming due with SLS on XXXX . I have been working diligently with SLS to complete this loan mod. Its now been 7 months. My credit was always XXXX all my life. Because of the grossly laps in time that is takes to complete this process my credit score a s of XXXX is now XXXX . It is SLS protocol that SLS will not accept nor allow me to continue to make my monthly mortgage payment to SLS during the Mod process because the loan matured on XXXX . I find is extremely unfair, unjust and outright damaging to me that all my life I have significantly made my credit of importance to me and now in a matter of 7 months my credit is destroyed because I am not allowed to continue to make the monthly payments like I have in the past not missing one payment and by the way I am financially able to make the payments. SLS should NOT be reporting to the credit agencies during the loan mod processing time it takes to finalize this mod process and damaging my credit for absolute no reason at all.
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| 08/13/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I received, yet again, a letter XXXX/XXXX/XXXX from Specialized Loan Servicing requesting proof of insurance ( which they already had on file ). I went to the expense to fax and send certified mail on XXXX/XXXX/XXXX the discharge of my first mortgage - since they already had both proofs of insurance. I received another letter from SLS on XXXX/XXXX/XXXX requesting proof of insurance ( which they already had on file ). I, again, went to the expense of faxing and sending certified mail on XXXX/XXXX/XXXX. I then received a letter from SLS stating that they purchased insurance on my behalf and were charging my account {$950.00} and another {$140.00} for insurance that they had no right to purchase in the first place as they already had copies of both insurance policies on file since XXXX XXXX. I have been harassed by this company every year for proof of insurance which they 've had on file. XXXX and XXXX always send copies of dec pages to mortgage holders. Every year they try to purchase insurance on my behalf and charge me an outrageous amount. In New Jersey, it is illegal to force a consumer to purchase more insurance than necessary.
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| 06/23/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I have an FHA Loan, the investor is XXXX XXXX and its serviced by the Mortgage Servicer Specialized Loan Servicing LLC ( owned by XXXX ). I was economically impacted by COVID-19 and I requested Forbearance before XX/XX/XXXX. Then extended it twice.
My Forbearance is about to end in XX/XX/XXXX and I have communicated with the Mortage Servicer about 12 times in writing, and by call, to go over my options at the end of Forbearance. The total Forbearance amount is around {$30000.00}. Which I'm unable to afford.
I specifically asked for deferral of the owned amount to the end of the Loan or putting them in a subordinate lien payable when I refinance, and I spoke with several people about this at SLS, they all replied that the Loan Owner / Investor ( which is XXXX XXXX ) does not offer that option. And the only option I have right now is to pay it all in a Lump Sum or apply for a Loan modification which is inevitably hurt my credit.
The Mortgage Servicer is not approving a repayment plan, either. So I'm left without options. They should be able to offer more options than just Lump Sum re-payment.
I hope you can help, thank you.
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| 11/13/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Notice to Principal is Notice to Agent, Notice to Agent is Notice to Principal and I am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder of due course for any and all derivatives thereof for the surname/given name ; XXXX XXXX XXXX and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX and autograph as the agent attorney in fact, so be it ; As the natural man the company did not meet the following conditions of a lawful binding contract : 1. " EQUAL CONSIDERATION '' NO VALUE WAS BROUGHT TO THE TABLE TO JUSTIFY THE BANK HAVING SOMETHING TO LOSE.
2. " LAWFUL TERM AND CONDITIONS '', MY TERMS WERE BASED ON FRAUD.
3. WET INK SIGNATURE OF BOTH PARTIES. CORPORATIONS CAN'T SIGN BECAUSE THEY HAVE NO " RIGHT '' OR " MIND '' TO CONTRACT SINCE THEY ARE SOUL'LESS LEGAL FICTIONS ; AND FURTHERMORE, NO THRID PARTY CAN SIGN A CONTRACT ON THEIR BEHALF.
4. FULL DISCLOSURE ( I WAS NOT TOLD I WAS CREATING THE CREDIT WITH MY WET INK SIGNATURE ) ALL OF MY RIGHTS ARE RESERVED WITHOUT PREJUDICE.
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| 06/03/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
Servicemember |
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On XX/XX/XXXX I sent a letter to SLS ( Specialized Loan Service ) to provide information so as to clear an apparently debt they say I owe. I have spoken to XXXX on several occasions and was informed that the information I requested was sent on XX/XX/XXXX and XX/XX/XXXX but as yet ( XX/XX/XXXX ) I have not received any information. According to YELP and even comments on SLS Website indicate that SLS is not responsive to customers request and I beginning to believe this is true. The following is the information I requested from SLS.
Provide the amount which was assumed from XXXX in XX/XX/XXXX.
What is my payoff balance as of XX/XX/XXXX?
What is the daily interest rate on this loan?
I would like to speak with someone whom I can discuss the amount that is claimed I owe and see if this amount can be reduced. As I have mentioned previously I contacted SLS in XX/XX/XXXX to discuss this loan, which I didn't know I had, and was told there was no record of me nor that I had a loan with SLS. I believe that I should not be libel for any further interest or late fees from that time forward.
Thank you for your attention in this matter.
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| 02/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Servicemember |
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My complaint is that I am a victim of XXXX XXXX 's Great Foreclosure Fraud with Specialized Loan Servicing LLC to foreclosure on my property. Plaintiff A copy of the Order to Docket suit is attached to this complaint. I have lived in the property for 22 years and have been fighting this corruption and fraud since 2006 when the mortgage documents were presented to me. I have detailed the truth in such scandalizing description highlighting the corruption, fraud and intentional deception perpetrated on the American homeowners, Maryland 's Civil Court, and myself by XXXX XXXX banksters, Specialized Loan Servicing LLC, Loan Servicing Companies, and the Plaintiff in my Motion to Dismiss Order to Docket suit with Prejudice as attached with this compliant to CFPB. With my Motion to Dismiss Order to Docket suit with Prejudice, I identify those parties, challenge assignments or transfer of a mortgage note and of deed of trust by a pool performance of my Mortgage loan securitization documents. With my motion I take to force each party to prove a chain of assignment and their legal standing to collect payments and foreclose on my property.
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| 08/10/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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|
Web |
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Specialized Loan Servicing ( SLS ) engaged in the prohibited practice of " Dual tracking '' while I 'm applying for a loan modification. I 've submitted all the required and requested documents. I provide SLS with the enclosed Notice of Error & Request letter for Information pursuant to XXXX. SLS never responded or took any corrective action pertaining to my my monthly income. SLS never directly responded to my Notice of Error & Request for Information letter as required pursuant to XXXX
SLS incorrectly calculated my gross monthly income at {$1900.00}, when I provided a profit & loss statement showing {$6300.00}. per month on XXXX XXXX, 2016. This error makes it appear my loan modification request did not meet the requirements.
I also previously sent via fax and email the same updated profit & loss statement on XXXX XXXX, 2016 and verified with a SLS representative via phone call that they received the profit & loss statement.
The SLS representative told that they did not use the updated profit & loss statement during the processing of my loan modification request and instead pursued the prohibited practice of dual tracking.
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| 10/20/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
Servicemember |
|
am writing this letter to request that you remove the late payments and the negative items reporting to thee credit bureaus. I know it is your power to do so via theFair Credit Reporting Act.
Speaking with the lawyers and the closing company it is standard via a short sale package for the creditor to remove all negative trade lines and stop reporting to the credit bureaus. I am selling via short sale with your approval. I need to put this short sale hind me and move on.
I am requesting that you remove all negative payments and stop reporting the trade line altogether and not report the short sale.
There are several letters requesting the same in the short sale package and it had stop being reported but now the debt is being reported again XXXX. I am sure this is an oversight.
I am now attempting to improve my credit score, but am having difficultly due to the negative listing on my credit report. Therefore, I respectfully request that you remove this negative listing from my report as a gesture of goodwill.
XXXX XXXXDelete all XXXX Special loan service, trade line for all XXXX credit bureaus and not report the short sale.
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| 07/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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SLS charged me a {$71.00} late fee on a ~ {$100.00} shortage on my mortgage payment. My overall payment went up after an escrow shortage and I was set up on Bill Pay rather than ACH. I had attempted to set up ACH multiple times in the past with no luck as I was always told the website was down or received a tech error when attempting it online. Most recently I could not have set up ACH due to no one answering the phone during COVID. My total Payment went up in XXXX and I was short approx {$100.00}. SLS assessed a full {$71.00} late fee. That's a 72 % late fee. If that's not excessive, I don't know what is. Not to mention it was assessed during a global pandemic when people are in the midst of financial hardship and stress. SLS did not answer the phone when I tried to call in before this to switch to ACH due to staff shortage during the pandemic. We were expected to be patient with them as they adjusted to the pandemic. All I am asking for is the same courtesy here and not to be assessed a 72 % late fee during a global crisis when they couldn't even sufficiently staff their reps to assist with ACH and payment related questions.
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| 03/13/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Upon acquiring my mortgage loan, SLS loan Servicing contacted me two months later stating my escrow account was short over XXXX dollars, and they would need to raise my payment in order to make up the difference. A representative on the phone told me it was law that SLS needed to have the surplus in escrow, which it is not. As a result my payment was raised for a year.
Just today, XXXX/XXXX/2016, I received a letter of collection from SLS loan servicing stating they have no proof of homeowner 's hazard insurance. My policy renews automatically, and they stated in the letter they are billing me for the insurance they had to purchase for approximately XXXX dollars. I have had no lapse in coverage, yet their tactics allow them to claim they can purchase insurance and collect from me due to their disorganization. This is simply unethical, and fraudulent, as they have my homeowner 's policy information on file to very. Additionally, they never contacted me until now that they did not have new coverage info. According to their correspondence, I can update my information via their website, which is consistently down and unavailable.
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| 01/03/2023 |
Yes |
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- Struggling to pay mortgage
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|
Web |
Older American |
|
Specialized Loan Servicing LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX I made 4 Request for Specialized Loan Servicing to : Return HAF Documentation for Application # XXXX for Texas XXXX XXXX XXXX XXXX Program so the State can make the past due payments RE : Loan No : XXXX The Texas XXXX XXXX XXXX team sent you the XXXX Form and requested information on about XX/XX/, 2022.
I have also called over four times and sent several letters and email XXXX return the documents back to them.
On or about XX/XX/XXXX, I called and the Customer Service Rep said I should check back within a few days.
I called again, today, XX/XX/, 2022 and I am following up in writing.
Please be advised that I am getting assistance from The Texas XXXX XXXX XXXX team to pay past due balance that is XXXX says is delinquent.
Send information to The Texas XXXX XXXX XXXX team so that they can process application and send you the funds directly.
By and through this correspondence, return the XXXX documentation to the Texas XXXXXXXX XXXX XXXX by expediting application so payment can be released to XXXX.
Thank you.
Sincerely, XXXX XXXX
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| 01/10/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
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paid off home equity line of credit on XX/XX/XXXX the company Specialized Loan Servicing still has not filed a lien release with XXXX XXXX in Pennsylvania. I have made several phone calls, emailed and they just have failed to follow thru and get the lien released filed with XXXX XXXX. I filed a complaint withXXXX CFPB on XX/XX/XXXX complaint # XXXX Specialized Loan Servicing has responded to that complaint and acknowledge that the loan was paid in full on XX/XX/XXXX. In their response they attached a copy of the Satisfaction of Mortgage that was dated XX/XX/XXXX. However as of Friday XX/XX/XXXX The Lien Release had not be received in XXXX XXXX Pa. In Specialized Loan Servicing letter dated XX/XX/XXXX they reference a number to call of XXXX XXXX XXXX XXXX when I called that number I was redirected to another number at Customer Care XXXX XXXX XXXX when I spoke to the Customer Care they could not assist me as they did not know why the Lien Release had not been filed with the XXXX XXXX Pa They told me to call back in 3 to 4 days.
I have gotten nowhere with getting this company to file the Lien Release with XXXX XXXX Please help.
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| 03/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
Older American |
|
Due to caregiver responsibilities for a XXXX mother with XXXX I am often away from my home for extended periods ( months even ). My mortgage lender has pad-locked my home twice in the last eight months claiming that the home had been 'abandoned. ' In the process the lender also replaced the lock which has breached the integrity of the exterior door and caused splintering of the wood ( I have pictures ). Further it was noted that the property was at risk and required 'winterizing, ' all the while I was paying my utilities ( heating, electric and water ) which were fully functional. A storm winter was broken and never repaired thereby allowing further break-in and vandalism since after breaking the storm window, the interior window was never secured. Additionally, I originally had my neighbor cut the grass and shovel snow as needed which is documented in a letter from my neighbor who did n't understand why someone else was mowing the lawn.
Now after the second 'break-in ' by the lender, I no longerfeel safe in the property and more significantly have lost faith and face with my neighbors who do n't understand what is going on.
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| 07/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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In XXXX of 2019 my mortgage payment increased by a small amount due to changes in escrow. I was unaware of this change and so I underpaid by about {$280.00}. As soon as Specialized Loan Servicing notified me, I sent in XXXX payments of {$140.00} to cover the difference. This was in XXXX of 2019. I was notified a few months later that my mortgage account was XXXX month behind. I called customer service and when they looked into it they said the XXXX payments of {$140.00} I sent in XXXX had been improperly applied to priniciple rather than to my loan payment. So the original XXXX short ) payment is sitting in an accout somewhere as if I never paid XXXX month. They said they would fix it. They did not. Since that time I have called XXXX times to try to get the money applied properly. Each time they said they would open a ticket to get it fixed. Meanwhile, my credit score has been badly damaged because of this. It looks like I have been a month behind on my mortgage payment since XXXX of 2019. When I called again today they told me there is nothing they can do -- that the money can not be moved back and applied to to my payment.
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| 09/03/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
|
|
Web |
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All of this started back in XXXX 2012 because my husband had surgery. We fell behind and we had requested to have our mortgage put into a locked in rate and in the HAMP program. They had us keep sending papers and nothing was ever done. Somewhere in the process our mortgage was sold from XXXX XXXX XXXX to SLS. Somewhere they had claimed we had a modification done. This was n't true, we had a mediation with the court and they were unable to provide us with this. They are trying to add {$100000.00} to our mortgage and want us to sign this for a house that is valued at {$120000.00}. This equals to $ XXXX.This is totally unfair and to me actual robbery in my opinion. How can they ask to add that kind of money to the loan. All we ever wanted was a lower rate. We wanted the rate to be lowered from 10 % to an affordable rate. Then we tried to hired an attorney because they served us papers and that scared us. So we do n't have her anymore. She was clearly taking advantage of us and all we ever wanted was to have the mortgage payment to were we can afford it. They are in the process of foreclosure and all we ever asked was for help.
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| 10/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
Older American |
|
Specialized Loan Servicing is now demanding foreclosure or me to send them an absorbent amount of XXXXThey will not give me the name of the Bank or Loan holder. XXXX XXXX had my mortgage loan and pulled out of the state. Leaving me and lots of other people with a fly by night company. Named Specialized Loan Servicing with a XXXX XXXX XXXX rating of one star. They put me on a corona virus program called a loan deferment program. Which than put us in deeper in debt. The program was utterly useless. So we've requested our payments to be put on the end of the mortgage. They sent us a request form for our pay stubs on Thursday than on Friday sent me & told me they are starting foreclosure. Than Saturday sent me a new drive by appraisal. They would not give the name of the Bank or Loan holder. They offered us to put the deferred payments on the end of the loan. And than took that offer totally away before we sent them any pay stubs and a letter to review. Yet said they reviewed it which they did not have yet to review whatsoever. Any help to have our payments put on the end would be much appreciated! Thank You! Signed : XXXX XXXX
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| 04/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Specialized Loan Servicing took over a loan which I previously had with XXXX XXXX XXXX. I have tried to get a short sale approval on my property with an offer already in place. I've sent them all the docs requested and have tried to follow up to see the decision or status since early XXXX. Each time I call they claim not to have received the docs. When I give them the dates I emailed them, they search and then say they received them. I called today and they tell me my application was withdrawn even though they acknowledge they have the required docs. Now they tell me they will send a letter advising the underwriter that I still want to get an answer as to the short sale and she advises me I will need to resend all the docs again. I've never dealt with a company so inept. One can never speak to the person that reviews the docs only individuals incorrectly reading an out dated request for docs.
When asked to speak to a supervisor they advise they will need to call me back and they never do. This process is going to cause me to be foreclosed instead of having a lesser effect of a short sale on my credit. My account # is XXXX.
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| 11/18/2019 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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I have been dealing with multiple issues with my mortgage. I have dealt with XXXX, XXXX, XXXX XXXX, and now SLS for years. I would say SLS is the WORST. I just paid off a Sherriff Sale on XX/XX/2019, sale date was XX/XX/2019. It was my second one in the last two years. The last one I paid off they did the same thing, added fees on that they would not explain to me. I was told that I had to send an email, they can not discuss my account over the phone, my loan was not reaffirmed. The fees say they are for Foreclosure on the statement. This time the fees are twice as much. They will force me to pay the {$1500.00}, instead of my payment of {$940.00}, fees are {$640.00}. I do not understand how I owe fees for something that was paid in XXXX. I made my XXXX payment early. For a long time, I was not even able to access my account. That changed finally in the last few years. Now I get statements and can access my account online. But they still have restrictions on my account because it was not reaffirmed. SLS is a very fraudulent company and should be investigated thoroughly. I know multiple people dealing with issues with them.
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| 07/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am attempting to refinance my current mortgage. In order to do so, I have been told that I will need to provide a payment history for the last 12 months. On XX/XX/XXXX, I contacted my loan servicer and asked them to provide me with a payment history. I was told that my request has been submitted and that I should see the requested document in 7-10 business days. It is now XX/XX/02 and during that time I have made 7 additional phone calls and I still have not received the requested document. I have verified my mailing address multiple times. I have requested the document be faxed to me 3 different times to 2 different numbers. I have been told these requests have been completed but have been given no proof that they actually have been completed. I have tried to talk repeatedly to a supervisor and have been told first that that isn't an option. Then on another call was told a supervisor could call me back in 1-2 business days.
In summary, I have over the course of almost 3 months made 8 different phone calls to obtain a simple document and have not been provided with the document or proof that the document has been sent.
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| 06/21/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
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My second mortgage, presently being serviced by SLS, is only in the name of my late husband, who died in XX/XX/XXXX. However, I signed the note, am on the deed, and have been making payments. I have been requesting a payoff for almost a month, since I have some life insurance proceeds to pay off this second mortgage. Today ( XX/XX/XXXX ), I spoke to a representative, who confirmed that I have provided them with my husband 's death certificate, letters testamentary from the county surrogate, and a copy of the deed evidencing my interest in the property, which is all that they need to change over the account into my name. However, he then told me that the company, by law, has until XX/XX/XXXX to change the account into my name, and issue a payoff and that I should wait until then to pay it off. I am a lawyer who practices in the real estate/estate administration field and have never heard of this. Is there anything that I can do to force them to issue a payoff sooner? I am concerned about just sending them an approximate amount, and worried about how long it may take for them to issue a discharge of the mortgage. Thank you.
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| 11/27/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Please be advised that I, XXXX XXXX have always believed that maintaining an excellent credit history is essential to survive in any economic environment. However, there are times when an individual may face certain health issues that effects ones ability to pay their bills on time, or if a hospital stat limits the ability to stay on top of their affairs. I personally over the past three years have faced several medical issues that caused me to be late on a few payments, be that credit cards or vehicle payments. There were times when I believe I was within the 30-day grace period. I have been perfect on my payment history for well over a year now. Accordingly, I am requesting a professional courtesy to delete the sole or few late payments on my account with your financial institution. You may do a light audit on payments which might prove that I was paying within the 30-day grace period, but I will defer to your professionalism on this matter. It truly has been a pleasure being a creditor with your organization, and I am thankful that you have placed your trust in my ability to pay my bills in a timely manner.
XXXX XXXX
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| 01/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Older American |
|
I am a struggling widow I refinanced my home in XXXX w a gentleman that has passed away he helped w our mortgage I am a nurse by trade I was working with private clients but one passed away in XXXX the other decided to go a different direction XXXX XXXX put me on a forbearance which we paid in XX/XX/XXXX we did permanent loan mod 5.1 never late on payments w them they screwed up on the escrow and we were hurt w the hurricane last year it is a XXXX XXXX loan we got traded to sls forced into home insurance w no help from them Except what they say is 2 periods of forebearance! Ending XX/XX/XXXX we have been scammed before by mortgage relief. We have no family but my daughter is ill we recently got a bill from them stated they conducted a property assessment no one was out here? We have tried mortgage relief companies before but got scammed too. XXXX XXXX XXXX XXXX Was extremely nasty and said our house was in florclosure wheh they didn't check on this they aren't aren't lawyers but the gentleman sent nasty texts to my daughter saying she wasn't smart. Sls will not help us and reported us delinquent we have no family nothing
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| 04/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I was quite alarmed this morning when I went to confirm my bank balance in anticipation of a large purchase I was making and found that my balance was quite a bit lower than I expected. I looked at my transactions and found that my mortgage servicer had debited my bank account twice for my mortgage payment. My payment is debited automatically, a process encouraged by the servicer when initiating the mortgage.
I contacted the servicer and asked what was going on and they indicated that all of their customers who had automatic debits for their mortgage payments were experiencing the same thing ; their bank accounts had been charged twice for their mortgage payments. I asked to speak to a supervisor who had no more information on why and how this had happened and when I asked to speak to a manager I was told that there were none present because it was too early in the morning.
Since this servicer has hundreds of thousands of customers and I would suspect that a large number of them have auto debit for their mortgages, the total dollar amount involved would be considerable. Is this a scam? When will my money be replaced?
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| 08/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
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We are seven months behind on mortgage payments. We requested forbearance twice due to medical costs and are still in litigation with our homeowners insurance company due to Hurricane Ida damage -- the company ( XXXX ) went insolvent in XXXX of this year and as a result all has been delayed. SLS did not acknowledge our requests for forbearance and when we applied for modification ( twice ) they only offered the option of short sale or deed in lieu. We tried to pay one month 's payment to begin catching up and sent through XXXX XXXX as certified funds but SLS refused the payment and took over a month to send it back in the form of a check. They are refusing to allow us to pay anything less than the full amount needed ( in one single payment ) for reinstatement even if it would bring us within 60 days overdue whereupon we could enter into a repayment agreement with slightly larger monthly payments for a few months. This is making it impossible to catch up and they keep adding fees to the amount ( approximately {$4000.00} at this point! ). We feel like we are being forced into bankruptcy because they will not work with us.
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| 12/31/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
My Equity Line of Credit ( Mortgage ) was transferred from XXXX XXXX on XX/XX/21 to Specialized Loan Servicing LLC. I have spoken to SLS reps on XX/XX/21, XX/XX/21 and today - XXXX.SLS has no record of my payment cashed by XXXX on XX/XX/21 of {$700.00}. Also my payment of {$760.00} sent to XXXX on XX/XX/21 has not been cashed. Per an SLS rep on XX/XX/21, XXXX sent this payment via XXXX to SLS on XX/XX/21.
The amount of the scheduled monthly payments on my new SLS invoice is {$490.00} which should be {$760.00}.
SLS claims that I am 65 days past due, when I was current with my payments and have been for years.
I have forwarded the documentation attached below to SLS. The Rep on my XX/XX/21 call confirmed receipt of the email.
I have been promised call backs from SLS supervisors within 24-48 hours on XX/XX/21, XX/XX/21, and XX/XX/21. I have received no call backs from a supervisor to date.
I will continue to attempt to resolve this with SLS, but I am beginning to be doubtful that they will respond. I have documentation from my last XXXX bill and from my bank confirming the payment made.
Thank You XXXX XXXX XXXX
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| 11/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I recently refinanced my home loan with XXXX. XXXX XXXX XXXX ( XXXX ), who I believe is a partner or subsidiary of XXXX first held my mortgage. I made the first payment to them on XX/XX/2021 as required. The mortgage was then sold to XXXX XXXX XXXX ( XXXX ) post payment on XX/XX/2021.
XXXX is not harassing me for a late payment, threatening credit problems/reporting until payment is made. They are pressuring me to make the payment I already made to XXXX.
XXXX is telling me I need to get my money back from XXXX, XXXX is telling me XXXX is lying to me and the money will be transfer and it takes time, etc. XXXX is insisting they have the loan, but money was never transferred.
Both banks are leaving me in the stuck in the middle with no way to turn. XXXX insist I pay the money now.
XXXX has said they will not report to credit within XXXX days, but will got back and report all problems that occurred within that XXXX days. I am not sure how this is right or fair.
Proof of payment and receipt of payment is attached. My bank statement shows the money withdrawn and the other statement is from XXXX showing it recieved.
|
| 03/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
Have tried numerous times to get credit reporting corrected with all 3 credit reporting companies no no avail from Specialized Loan Servicing Company.
Continuously reporting erroneous information and refusing to submit corrected information to credit bureaus.
Due to problems with accurately reporting information that they created due to negligence on their part, selling off our loan in the middle of a government modification program and not reporting that and clearing our account and correctly reporting this.
Requested by certified letter dated XX/XX/2019 and received by signed return receipt dated XX/XX/2019 for the following that we have NEVER received : 1 ) copy of original deed of trust 2 ) Original signed promissory note 3 ) all transferred documents from XXXX XXXX XXXX that was sold XX/XX/2019.
This company refuses to provide requested information and simply sends a form letter to keep the information on our credit report without providing proof of the investigation that was made. We have been told that we must hire legal council to supeona our records to view what Specialized Loan Servicing sent to them.
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| 01/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have been experiencing on going problems with Specialized loan Services since they took over my loan in XX/XX/XXXX they promptly over drew my account and withdrew payment at the same time that XXXX did. Specialized Loan Services then placed a block on me preventing me from making an electronic payment because my payment was returned. The payment was made to XXXX and Specialized Loan Services continued to call me harassing me for non payment and the payment was made. My XX/XX/XXXX payment was held and not credited to my account until XX/XX/XXXX even though it was received on time on XX/XX/XXXX they then reported a late payment to the credit bureau and charged me a late fee. I have called no less than 8 times trying to straighten this matter out and be able to pay my mortgage electronically and have been told that they can not correct the problem. I am tired of the poor customer service, harassing phone calls and late fees as well as damage to my credit report and they have only had my mortgage for 5 months. It is not a good indicator and the fact that they are allowed to operate in such a disturbing manner is alarming.
|
| 06/10/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Like most Americans, I was affected by the COVID pandemic. My loan is a XXXX XXXX loan and in doing my own research I have found some errors I believe were made by Specialized Loan Servicing. I was never notified there was assistance available. I was never advised of the forbearance that was available, I also was never informed about the CARES act or any assistance that I could have utilized. I fell behind on XX/XX/XXXX almost a full year after the CARES act was passed. I received a call from SLS and told to make XXXX payments to save me from falling more than 60 days behind on XX/XX/XXXX. We have included the transaction history and that information was inaccurate. I received default notices on XX/XX/XXXX and XXXX, XXXX. I was sent a default email XX/XX/XXXX. Our concern is that SLS put me in a default situation when there was available assistance. Also, I believe that assistance was supposed to be offered to me every 34 days after a missed payment.We are looking for an explanation as to why my lender did not attempt to help me during a global pandemic, and after the CARES act was passed to help homeowners. Thank you.
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| 09/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been corresponding through regular mail with Specialized Loan Servicing about my Loan Modification Application over the past few months in an attempt to get current on our mortgage loan. In the last letter I received from them they requested more financial information from my wife and I. The date that they put in the letter that they wanted to get the information by was XX/XX/21. I sent everything to them XXXX Overnight on XX/XX/21 and it was supposed to be delivered next day by XXXX XXXX.. However XXXX was unable to deliver it until the XXXX at XXXX XXXX. It was delivered to the front desk/reception area, or mail room and signed for by XXXX XXXX with Specialized Loan Servicing. I followed up today to find out what they had decided and they said the Foreclosure process had started because they never received my paperwork. I explained to them that it was delivered and provided the XXXX tracking number and receipt that XXXX XXXX signed for it at their office. I feel that they need to find the XXXX package and make a decision on the loan modification or delay the foreclosure and allow me to resubmit the paperwork.
|
| 12/11/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
XX/XX/XXXX I had a XXXX Bankruptcy this was done by a professional Bankruptcy Attorney. In this Bankruptcy the XXXX XXXX account was XXXX by the grantor and closed in XXXX. 9 years later I get a letter from Specialized Loan Servicing that they are the XXXX loan '' servicer and was transferred XX/XX/XXXX, and that Specialized Loan Servicing center would be collecting 'my payments '' going forward. This is illegal.
The account was XXXX and closed in XXXX. Now, 3 years later they have added significant interest and now state we owe them over XXXX and says it does not include their attorney fees and other cost. They are trying to foreclose on our home.
SLS can not collect on a debt that has been closed by grantor and XXXX in my Bankruptcy. XXXX provided me a " Promissory Note '', with only XXXX signature and no date, there were XXXX borrowers, for paperwork purposes, however I feel it is not valid and not a legal document.
Predatory tricks, vague letters and falls claims. I am protected by the Fair Debt Collection XXXX which prohibits XXXX from trying to collect in anyway on an account that was dismissed in Bankruptcy.
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| 11/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Changes in loan terms during or after closing
|
|
Web |
Servicemember |
|
Consumer Protection Financial Bureau RE : Noted SLS Loan # XXXX Dear Consumer Protection Financial Bureau, I am writing regarding Specialized Loan Services false, fraudulent, and predatory services located at the below address : Specialized Loan Servicing ( SLS ) XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX, CO XXXX SLS XXXX XXXX XXXX XXXX CO XXXX Please note the following : 1. I disputed the validity of the above loan three times. Specialized Loan Services in their predatory manner never provided documentation to verify : 1 ) they owned the debt, 2 ) debt was not discharged in US bankruptcy, and 3 ) debt was not unsecured.
2. I owned property at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX. SLS claimed they owned a lien on the property.
4. Specialized Loan Services in its predatory manner claimed I owned over {$220000.00} which it never verified.
5. Second lien on the property was held by XXXX ( see attached statement ).
6. On XX/XX/2012 Honorable US Bankruptcy Court Judge for the District of Maryland Ordered lien was deemed wholly unsecured. Reference Order Motion to Avoid Lien Pursuant to 11 USC Section 506.
|
| 06/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
On XX/XX/XXXX of 2019, XXXX XXXX sold my mortgage to Specialized Loan Servicing.
Before the loan was sold I owed XXXX XXXX XXXX in charges due to an attempted foreclosure in three years ago. I challenged XXXX XXXX in there assessment of these fees and they investigated the charges. I accepted their charges. Now since my loan has been sold, they say those charges are XXXX, XXXX almost three times the amount on the XXXX XXXX loan. I had SLS ( Specialized Loan Servicing ) investigate those charges and they came back and said no that is what you owe. I have XXXX XXXX statements saying that is what I owed, and now I have SLS telling me no that is not correct. You actually owe over XXXX. Then during the process of transferring my loan, some of my payments went to XXXX XXXX and instead of sending them onto SLS like they stated they would, my loan payments were late and so SLS charged me over XXXX dollars per late payment. I think this is unfair practice on both their parts. I want the CFPB to investigate why I must pay more to SLS than what XXXX XXXX said I needed to pay, and why my late charges were not taken off by SLS.
|
| 09/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
My name is XXXX XXXX, I am an elderly woman, after my husband died 2 years ago, I appointed my son, XXXX XXXX, as my Power Of Attorney. My son has brought to my attention some very disturbing information about the mortgage my husband had with XXXX XXXX Bank.
XXXX has worked very hard to get information regarding the loan from XXXX Bank, who claims they own the mortgage, but they have yet to answer our questions. Unfortunately, XXXX Bank claims that my son has to deal with SLS, even though it is XXXX that is suing me.
This has all become very confusing, my son says he cant get the information I need to defend myself. XXXX and SLS are running him in circles. XXXX is asking for a " summary judgement '' against me, and we have n't even had our questions answered yet. SLS and XXXX are stone-walling us at every turn. I have applied for a loan modification through the XXXX program, but so far with no success, because XXXX and SLS are asking for my personal information, which I will not give out, until they provide me with proof that they in fact do own the loan!
please help me, I do n't know what to do next.
XXXX XXXX
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| 06/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was already approved for a short sale. SLS requested a sale date while I had a complete application. They are on purpose not processing my short sale. They forced me to file a bankruptcy. This is a notice of error in the processing of the short sale option for me, XXXX XXXX XXXX, for the above referenced property, named as the borrower in this document. I was approved for a short sale option on or about XX/XX/XXXX. SLS has shown a pattern of practice by committing multiple errors on this file. SLS is dual tracking and making me submit multiple RMAs unnecessarily. SLS has consistently requested new sale dates instead of requesting that the sales be canceled indefinitely. SLS further committed additional errors by opposing my sale cancellation for the sale scheduled on XX/XX/XXXX which forced me to file a bankruptcy therefore damaging me even more. As a direct result of these errors, I am suffering consequential damages including but not limited to the costs and expenses of having to continue carrying the mortgaged property, and by my inability to sell the property to a ready, willing, and able ( funded ) buyer.
|
| 02/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We've been eligible to remove PMI on our mortgage since XXXX or XX/XX/XXXX. We made an original request to Specialized Loan Servicing LLC in XXXX and was told we would receive the required paperwork in the mail and the request would take XXXX weeks to process when returned. We never received the paperwork so we followed up on XX/XX/XXXX and was told that we can deliver signed documents over e-mail to proceed with the request. After doing so, there was no confirmation of receipt -- just radio silence.
Upon finding PMI charges with our mortgage payment in XX/XX/XXXX, we followed up via e-mail and received no response. We then attempted calling customer service on XX/XX/XXXX who could not forward us to the appropriate department due to a 'system error ' but gave us a direct number and instructions to reach a live agent : ( XXXX ) XXXX. That number does not provide a ring tone ( only white noise ) so we were unable to get in contact with anybody at Specialized Loan Servicing who can help. At this point, we are out of communication options and are continuing to pay PMI despite multiple requests for cancellation.
|
| 11/07/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XXXX I purchased a house for {$250000.00}, i put around {$12000.00} down. Unknown to me, the same date, I also signed a second loan called " Home Equity Credit Line '' for {$50000.00}. I was unaware of how this loan worked as I did not have 'equity ' on the house upon signing the loan documents. I received checks and a credit card from the lender XXXX XXXX and I was told i could use it to buy anything i wanted and that it had a limit of $ XXXX on it. When i tried to use it, i was told that i was maxed out! I tried talking to a XXXXXXXX XXXX Supervisor and was told that someone was going to call me. They never did, so i figured it was a mistake on their part and just forgot about this issue, and continued to pay my mortgage on time. In XX/XX/2019, i was interested in pulling some equity to fix my house. A broker working with us found a second mortgage that had not been paid on. This is when we found out about this equity line of credit. I had not received any statements or phone calls from the bank about this. Now they are saying i have to pay {$50000.00} plus {$50000.00} in interest over the last 12 years.
|
| 06/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have two loans serviced by Specialized Loan Servicing ( SLS ) after my loans were sold to this company. I have both my taxes and insurance payments in escrow with the company.
I received notification from my insurance company indicating that my coverage lapsed for non-payment. I also received a notification the week prior from SLS indicating that an Escrow Analysis indicates a shortfall of around {$350.00} and my new payment amount to accommodate the shortfall. This is not unusual for this company. However, it is unusual for them to NOT make the payment. I only found out about this because the insurance company notified me. SLS then contacted me and said that they have learned that my property is uninsured and if they acquire insurance in will likely be more expensive.
I contacted the insurance company directly and paid {$520.00} to immediately reinstate my insurance and they notified SLS of my coverage. SLS then contacted me and said that unless I can prove that I was covered during the lapse period I will be responsible for a {$120.00} fee.
Their behavior is outrageous and needs to be investigated.
|
| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
My mortgage loan is with Specialized Loan Servicing, LLC ( CO. ).
I am currently in the process of applying for a mortgage refinance with XXXX XXXX XXXX ( CA ). The credit report XXXX pulled, reports my loan with SLS, LLC to be in Forbearance/Deferral ( under Covid-19 loan assistance ). This is incorrect. There was never a request submitted to SLS, LLC verbally or otherwise for Covid-19 loan assistance. I have made all my regular monthly payments on a timely basis.
The credit union can not proceed with the processing of my refinance until SLS, LLC confirms in writing that my mortgage loan is not under any forbearance or deferral agreement with them.
SLS, LLC has refused to issue this letter claiming ; since my loan is not in forbearance or deferral under Covid-19 there is nothing to confirm. SLS, LLC erroneously reported my mortgage loan to be under
a Covid-19 related forbearance/deferral. I do not understand why they can not issue a simple letter to my credit union confirming the erroneous credit reporting.
Your assistance in resolving this issue sooner rather than later is truly appreciated XXXX XXXX
|
| 07/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is a continuation of a complaint that I filed with this company on XX/XX/2020 with the complain ID : XXXX. This issue had not been resolved to my satisfaction. I received an answer via email from a gentleman named XXXX with ID : XXXX on XX/XX/2020. In such email it states that and I quote : pursuant to the terms of the original promissory note and deed of trust, copies of which are enclosed for your reference, SLS is unable to apply a payment that is less than the total amount due. End quote.
Oddly enough, copies of both ( the deed of trust and the promissory note WERE NOT attached so I could see on paper for myself if this is indeed true. I request to please provide me with those copies as they should have been attached to begin with. The only enclosures I received was the payment history and payment transaction codes. I still request an adjustment to be made on my late payment history so I do not show delinquent more than 31 days for XX/XX/2020 to potentially get a better rate on a refi!
XXXX XXXX XXXX This is in regards of my mortgage acct : XXXX with SLS XXXX XXXX. XXXX XXXX, XXXX XXXX, Co. XXXX.
|
| 03/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS is the servicer of the mortgage with CMC Funding. I had a check from the insurance company for fund to fix my house after a hail storm. The check was made out to myself and CMC Funding. I called to get information on where to send the check and SLS would not help me without me giving them the last 4 of my SS # over a cell phone, which is a very dangerous thing to do. I was only asking for generic information that is not specific to my account but they refused to help me. They also lied to me to say that they could help me if I gave them my account number ( which I did ) and then they went back to they couldn't help me unless I gave them my SS #. I asked to speak to a supervisor, they left me on hold for a half hour and then came back to the line and wanted my SS # again. On top of all this, the lady on the phone continually spoke over me, which was very frustrating. And address should be a simple thing to give out. As well they should be able to tell me how long I had to send the check I registered on their system ( ie, 30 days, 90 days, etc ). This is a policy question, not one specific to my account.
|
| 01/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
SLS bought my mortgage from RPM a few months ago right before my homeowners insurance on the property was due. My account is set up for impound of property tax and insurance. My insurance broker called to say SLS was refusing to pay my homeowners and that it was now my responsibility to pay? After several calls by my insurance broker, XXXX and myself they still refused to pay. After being given an extension by the underwriter of the homeowners insurance ( Allied ) and getting nowhere with SLS, I literally only had a few hours to pay the homeowners myself or I would have to find another homeowners insurance since XXXX was fed up with this whole mess. Because I like XXXX, I went ahead and paid it even though it is not my responsibility since my mortgage is impounded for both tax and insurance. SLS is not a very professional company from what I have seen & people need to know to try and avoid them, this situation went way beyond and should have been resolved in a few minutes. I want a full refund and an apology from this horrible company for wasting countless hours of people 's time in this matter. Thank you.
|
| 07/17/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
THEY ARE ATTEMPTING TO FORECLOSE ON MY HOME WITH FRAUDULENT ASSIGNMENTS. THE ASSIGNMENTS WERE CREATED AFTER THE CUTOFF DATE OF THE POOLING AND SERVICE AGREEMENT FILED WITH UNITED STATES SECURITIES EXCHANGE., THE ASSIGNMENTS ARE ROBO STAMPED AND THE NOTARY AND WITNESSES ARE WELL KNOW ROBO SIGNER, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2006 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2006 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2006 XXXX THESE TRUST HAVE BEEN SUED ALLOVER THE UNITED STATES FOR FORECLOSURE FRAUD. THIS TRUST WAS ALSO APART OF THE GLOBAL WIDE SETTLEMENT WITH THE UNTIED STATES DEPARTMENT OF JUSTICES & THE AGS. THE ARE ALSO GUILTY OF DUAL TRACKING. THE MORTGAGE COMPANY WAS COLLECTING DOCUMENTS FOR A LOAN MODIFICATION AND WHILE COLLECTING MY HOME WAS SENT TO THEIR LAWYER FOR FORECLOSURE, I HAVE SENT 2 QWRS AND NEITHER HAS BEEN RESPONDED TO, I ALSO SENT A NOTICE OF DEFAULT AND A NOTICE OR ERROR, NEITHER HAS BEEN ADDRESSED.
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| 12/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/21 I am having trouble receiving my escrow refund from Specialize Loan Servicing after refinancing my mortgage loan with them. My mortgage loan with Specialized Loan Servicing was paid off in full on XX/XX/21. I am due an escrow refund of {$6500.00} which I have not received. I was told by the escrow department of SLS that a check for this amount was mailed out on XX/XX/21. The check to this day has never arrived. My mailing address has not changed and has been verified. I was told that all they could do is stop payment on the first check and reissue a second check. The second check was apparently mailed out on XX/XX/21. To this day I have not received the second check! I called the escrow department again today and was told all they could do is issue another check which will take a week to mail out. I live in XXXX, XXXX XXXX'm told the check is being mailed from XXXX The fact that I have not received either check after 2 months makes me question whether they are indeed mailing out these checks! Please look into this matter. I'm very concerned that I will never see my refund. Thank you.
XXXX XXXX
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| 05/22/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
I have asked SLS to verify debt they failed multiple times. They have been unprofessional and rude over the phone sending piles of letters to both my parents who are not on the property title. Threatening to foreclosure on my property they have filed a lien with the county against my property. My first mortgage and the owner of my mortgage XXXX XXXX said they are a scam and not to pay them. I only have one mortgage and is with XXXX XXXX XXXX I am current. I dont know what this mortgage company SLS is talking about. They claim is a second mortgage HEloc. Last I knew about this was back in 2012 when XXXX formally known as XXXX charge off this debt later I asked them to send me the XXXX which they did. So why is SLS trying to collect a charge off debt? And why are they sending me statements with different amounts owed? Please help SLS said they have started the pre-foreclosure process. I contacted my current servicer and mortagage owner ( XXXX XXXX ) but they said they are un aware of the foreclosure cause SLS has not notified either of them. Doesnt the first mortgage have a right to know this is happening?
|
| 10/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My Scam Mortgage Company is SLS Loan Servicing. XXXX Colorado.
First of all I did NOT choose this company to have my mortgage with.
XXXX XXXX XXXX turned my mortgage over to SLS last XX/XX/XXXX, without even asking me.
All of a sudden in XX/XX/XXXX SLS is CHANGING the Terms of my TAX Escrow and they are essentially DOUBLING my monthly payment to their " Scam '' loan company.
I believe this is a SCAM to ensure that I am NOT able to make my monthly payments and so that they can Foreclose on my Mortgage.
I am trying to Change my Tax Escrow and pay through the Town in which I live.
Instead of paying thru the Mortgage Company, which now appears to be a total SCAM company. They have even charged me Late Payment Fees for which I have NEVER once been late on my payments with their company.
There was a problem last year when the switch happened for my loan and my payments were not being accepted any longer from XXXX XXXX XXXX, total, total Scam between XXXX XXXX XXXX, XXXX and SLS Loan Servicing. It appears the whole Mortgage Crisis is still a part of the fabric of America. This is absolutely unbelievable.
|
| 11/22/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Our mortgage was sold to SLS in XXXX 2016 and our monthly mortgage is paid bi-weekly on an ongoing basis. In XXXX 2016 we were notified that our mortgage is past due, even through we were making regular partial payments that exceed the minimum monthly payment. We spoke to representatives at SLS in XXXX, XXXX, and multiple times in XXXX to resolve how payments were applied. Research done by a representative XXXX and determined that our partial payments were not held in suspense and applied to our monthly payment as was our understanding. It was determined that we had a total of XXXX monthly payments made in excess. Every representative that we spoke to, in excess of 7 times, opened a new ticket to get our XXXX surplus payments ( XXXX partial payments ) applied appropriately towards our excess payments. After every ticket is opened, SLS offers no call back for resolution and we have to call back in 3-5 business days to confirm. Every time we call back, a new ticket is opened for the file. We escalate the calls to management with no resolution, get transferred to Executive Services, all with no resolution.
|
| 10/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have XXXX mortgages with Specialized Lender and I never received my XX/XX/XXXX mortgage statement which is what triggers me to pay them. I opened my XX/XX/XXXX statement on XX/XX/XXXX and realized I never psi for XX/XX/XXXX. I immediately paid for both houses and the late fee for XX/XX/XXXX and they received payment XX/XX/XXXX. I thought I was all set until today when I was declined for credit for a new phone. When I called I found out I went from a near perfect credit score to default. I immediately called the mortgage company and they told me I could fax a letter but usually they never reverse the notification they send to the credit reporting bureau. SLS also do n't thing they needed to contact me before they notified the credit reporting bureau. I have never been late before and had a great credit rating and they ruined it and do n't seem to care to help me clear it up. I did send them a faxed email since that is all I could get to deal with my issue and they told me they would let me know what they will do in 30 days. So they ruined my credit and I ca n't do anything tip I hear from them.
XXXX.
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| 01/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My mortgage is serviced by Specialized Loan Servicing. Today I received a phone call from the company asking me what my intentions were for the property. I told them I didn't understand the question. At which point they informed me the call was not an attempt to collect a debt because it had been discharged in bankruptcy on XX/XX/XXXX. This loan servicer has had the debt since XXXX, prior to that it was with XXXX XXXX XXXX. The trouble is that neither myself nor my husband who holds the debt jointly with me have ever declared bankruptcy.
I asked the agent for more information and she said they would research it. This loan also escrows tax liability as well as homeowners insurance yet they informed me that I was not required to pay the amount due. However there is a lien on the property and I am paying down the lien.
I requested more information about the bankruptcy and they could not put me in contact with anyone who could immediately resolve the issue. It is very disturbing that this information is not available and I don't want to wait devote an enormous amount time and energy to fix this mistake.
|
| 06/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
We were offered a Forebearance agreement, as my wife lost her employment due to Covid and I am on an altered salary from a XXXX XXXX XXXX Our Forebearance ended effective XX/XX/2022. My wife had just received employment XX/XX/2022 and we were prepared to resume making our house payments. But our mortgager stated we are only eligible for complete immediate payment, in deed of liu, short sale and foreclosure. During the forebearance it was never stipulated that we needed to pay {$55000.00} all at once. I explained that if our family had such funds, we would've paid regularly?
I attempted to apply for the Mortgage Assistance program, but we were denied based off my wife 's XXXX which is brand new income vs the loss of income from Covid for a year and a half which affected our ability to pay our mortgage. I am appealing both decisions, but foreclosure is rapidly approaching and I have been working on this for several months, pleading and praying for a positive result, but yet yielding nothing.
We feel alone and abandoned as we have just gotten to a good financial place, and no entity is willing to help.
|
| 11/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Specialized Loan Services ( SLS ) refuses to provide me monthly statements of my account. After two years of contacting their Customer Care XXXX number, no one has provided me answers to the various questions I have regarding my account. Calling their Customer Care is meaningless as no one assists you ( see examples attached ). Due to SLS 's mismanagement of my account, my attorney wrote to SLS ( see attached correspondence and note it was also per the request of SLS in their letter dated XXXX/XXXX/15 also attached ) that they remove my escrow account and I be responsible for payment of taxes and insurance. However, per the attached letter from SLS on XXXX/XXXX/15, they refuse to comply with the request. Per my records, as of XXXX/XXXX/2015 my Escrow Account had a positive balance of {$330.00}. The past due amount was brought current as of XXXX/XXXX/2015 per the Trustee 's notification. I will not pay an increase in monthly payment until someone from SLS or XXXX XXXX does a complete review of my payment history with me via telephone or in person at a local office ( if local office is even an option ).
|
| 11/20/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
In XX/XX/2013 I had to file a Chapter XXXX Bankruptcy. My Case lasted for 42 months. At that time my Mortgage was with XXXX XXXX Mortgage. All during my Case I kept making my monthly mortgage payments right on time. Then shortly after I completed my Chapter XXXX and received my Discharge which fulfilled my Bankruptcy. All of a sudden XXXX XXXX was saying that I was behind on my Mortgage?? That whole 42 month period I never heard anything from them until after my Bankruptcy. My Attorney acknowledged that if I was behind in my Mortgage during my Case that XXXX XXXX should have asked the Bankruptcy Court to include any missing payments but they never did. Back then I was asking XXXX the exact month and year that they claim I missed a payment. They never responded to me. They eventually sold my Mortgage to SLS ( Specialized Loan Servicing ). SLS has been sending me late notices and harrassing phone calls ever since. I have also asked SLS to reveal to me what month and year I supposedly missed a Mortgage payment. They have never provided that information to me either. I need this resolved!!!
LOAN # XXXX
|
| 01/31/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
Specialized loan servicing bought my 2nd mortgage in XXXX of XXXX. XX/XX/XXXX I made my first payment to them after setting up online account and everything was fine. On XX/XX/XXXX I went online to see what my payment amount was and noticed that there were outstanding fees and charges in the amount of XXXX.
I called on that date to report the error and was given a ticket number ofXXXX, and told it would take until XX/XX/XXXX to investigate. I called again on XX/XX/XXXX and was told that they were still looking into the matter and they were expediting the issue. I asked repeatedly to speak with a supervisor as I am scheduled to close on this property in a matter of a few days. That same day I received from them 2 phone calls not from a supervisor. No one has any information. I offered to send my last payment statement from the previous service to show there were no outstanding fees or charges. I am at a loss as to how to handle this. When I call I get nowhere and I am going to have to pay these fees because I am closing in a matter of days. Any help you can give me is greatly appreciated. Thank you
|
| 08/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
SLS had previously reported late payments from XX/XX/XXXX to XX/XX/XXXX. I contacted them and filed complaint with the XXXX of Colorado.
On XXXX XXXX, I received letter from SLS stating all agreed payments were received, and account was in Good Standing. I received SLS confirmation on XX/XX/XXXX, that all payments were received from XX/XX/XXXX to XX/XX/XXXX. Currently both XXXX and XXXX show that all payments from XX/XX/XXXX thru XX/XX/XXXX were 90-150 days past due, which is incorrectly reported.
This is negatively affecting my credit scores and needs correcting.
Also as of XX/XX/XXXX, SLS mortgage payments have been {$650.00} per month and paid in full with this amount.
SLS incorrectly updated my XXXX and XXXX reports on XX/XX/XXXX showing my monthly mortgage payment is {$920.00} This was incorrectly reported and I was not notified of any change in my monthly mortgage payment owed as of XX/XX/XXXX.
I need verification from SLS of when and why my monthly mortgage payment was changed, and if incorrect, I need it corrected on both my XXXX and XXXX credit reports.
Sincerely, XXXX XXXX
|
| 07/26/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
This company, SLS, bought our HELOC in XX/XX/XXXX. It took awhile to get everything to transfer over, but we finally had everything completed on XX/XX/XXXX when we deposited XXXX from back pay. Attached are 5 pages of transactions starting on XX/XX/XXXX and ending with XX/XX/XXXX. My balance increases daily, when the only transactions are DEPOSITS from my husbands employment. No one at the company seems to be able to answer any questions regarding what the wording on their forms mean, and when pressed for explanations, they say they will send an " inquiry '' to the accounting department. Then I am to call back in 7 to 10 days to find out the accounting dept 's response. I have done this once in the past, and when I called back 7 days later, there was no record that any request was even sent to accounting. And on pages 4 and 5, on XX/XX/XXXX and XX/XX/XXXX, there are so many transactions - reversals, single item receipts (? ), reversals, and Unapplied Funds Unidentified (? ). And all the time, my balance increases ( which means I pay more interest ) when it should be decreasing. Help me understand.
|
| 02/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
This file has been under review for a short sale for 228 days, I have documentation and proof to back this up.
The file was WRONGFULLY closed XX/XX/XXXX as I called on XX/XX/XXXX to confirm there was nothing else needed and I was told we were to expect approval any day.
I call on XX/XX/XXXX and was told the file was closed out. I had to RESUBMIT the entire packet again.
I called at least once a week to check on the file and was told to send one correct which it would do immediately because I already submitted the document. I would call the next day to confirm receipt and was told to resend something else.
I spent over an hour on the phone with XXXX in the short sale department on XX/XX/XXXX to confirm the documents he needed. On XX/XX/XXXX, I confirmed a complete packet. He also confirmed our offer is HIGHER than the BPO value.
There is a foreclosure date set for XXXX and it NEEDS to be postponed. This file was wrongfully closed TWICE now. We are on our SIXTH approval extension with the XXXX lien. There is no excuse for this file to be handled this way.
XXXX XXXX XXXX P : XXXX F : XXXX
|
| 12/12/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
XX/XX/XXXX I had a XXXX Bankruptcy this was done by a professional Bankruptcy Attorney. In this Bankruptcy the XXXX XXXX account was XXXX by the grantor and closed in XXXX. 9 years later I get a letter from XXXX XXXX XXXX that they are the XXXX loan '' servicer and was transferred XX/XX/XXXX, and that XXXX XXXX XXXX center would be collecting 'my payments '' going forward. This is illegal.
The account was XXXX and closed in XXXX. Now, 3 years later they have added significant interest and now state we owe them over XXXX and says it does not include their attorney fees and other cost. They are trying to foreclose on our home.
XXXX can not collect on a debt that has been closed by grantor and XXXX in my Bankruptcy. XXXX provided me a " Promissory Note '', with only XXXX signature and no date, there were XXXX borrowers, for paperwork purposes, however I feel it is not valid and not a legal document.
Predatory tricks, vague letters and falls claims. I am protected by the Fair Debt Collection XXXX which prohibits XXXX from trying to collect in anyway on an account that was dismissed in Bankruptcy.
|
| 11/01/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
Older American |
|
i had XXXX loan with XXXX, they had loan for XXXX & XX/XX/2023 ', my payments were [ interest only ] {$430.00} a month for first year i applied for auto w/d, have email from XXXX was XXXX, next i get letter saying they XXXX sold my loan to SPECIALIZED LOAN SERVICING on XX/XX/XXXX. i called SLS to set up auto w/d with them, told loan from XXXX not there yet but i was to get welcome package from SLS with new loan # etc, i then could set up auto w/d. nothing from either XXXX or SLS until XXXX XXXX from SLS saying got loan from XXXX & it's in DEFAULT!! augnor XXXX payments were made!! i called them to explain i had auto w/d with XXXX but deaf ears!! called XXXX to find out why payments were not made, NOTHING!! so in reality for sake of argument, XXXX & XXXX would be {$870.00} + what late fees would be but SLS charged me {$2700.00} + {$430.00} = {$3200.00}!! i asked WHY & FOR WHAT?!!??! nothing!!!!!!! XXXX sent copies of notices for payments in mail but AGAIN, NEVER GOT ANYTHING IN MAIL FROM EITHER XXXX OR SLS!!!!!!!!!!! so would like answer as to why & what the outrageous charges were for!!!!!!!!!!
|
| 11/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have a Home Equity Line of Credit managed by Specialized Loan Services. In XXXX, I noticed my monthly payment scheduled for XX/XX/XXXX was not automatically withdrawn. I have a 15 days grace period and my payment was due on XX/XX/XXXX. On XX/XX/XXXX, I called Specialized Loan Services. I talked to a representative who took my payment online. Unfortunately, I later learned that this representative incorrectly applied my payment to the principal instead of taking it for my monthly payment which made my account delinquent. In XXXX, I called Specialized Loan Services and was told the mistake was on their end and they would fix it and let the credit reports now that my account was not late. In XXXX, this was still not done and I was told the same thing again. I called today and apparently this is still not fixed. My account on XXXX still shows a late payment of 30 days. This is impacting my XXXX XXXX and the company has taken more than 60 days since I first notified them of the issue. Every representative I talked to has always told me XXXX was at fault and that would be fixed but nothing happens.
|
| 11/03/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I received a Notice of Default and Notice of Intent to Foreclose via USPS from ( SLS ) on Thursday, XX/XX/XXXX. I have questions and concerns about the actions that are being taken concerning my mortgage. I was not aware that a Servicer ( SLS ) can foreclose on your home if you have applied for a modification, and I havent heard or received anything in the mail on the status of the modification. Can you please clarify this matter for me?
Let it be noted that on XX/XX/XXXX I applied for another loan modification due to me not getting the other papers notarized in a timely manner which was a result of me being out of town at the hospital ( XXXX ) with my daughter. In your letter that was sent to me, it stated that if missed the deadline to reapply, and thats exactly what I did. So, I sent in another complete application with a letter attached explaining why I was reapplying, and I listed that I included two recent bank statements, a recent pay stub, and the XXXX in the packet all of which had the loan number on each of the documents and these were the same exact items that I had to submit before.
|
| 07/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
We filed complaint XXXX with the CFPB regarding SPECIALIZED LOAN SERVICING LLC 's dishonest practices and onXX/XX/XXXX, SLS replied to CFPB ( and us ) acknowledging that despite their 10 months of harassment and claims to the contrary that our loan account was in fact PAID-IN-FULL- AS-AGREED, last XX/XX/XXXX ( just as we had stated ). In their XX/XX/XXXX letter SLS promised to correct the reporting to the credit agencies, but in fact SLS just ( on XX/XX/XXXX ) dishonestly reported to the credit agencies that we were over 120 late and there was a balance {$2000.00} which are both incorrect, see SLS 's letter datedXX/XX/XXXX acknowledging this.
In the years we have dealt with SLS they have NEVER done what they said they would do and SLS would not have written the attached letter acknowledging their errors, if we had not provided the CFPB with documentation proving our claims. CFPB is SLS 's regulator Agency, Please make them follow the law and correct ALL their errors and our credit. SLS should not be able to violate Dodd Frank and the Fair Reporting laws in this matter without dispensary action.
|
| 06/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
For the past several years I have been paying my mortgage payments via electronic payments from my XXXX account and never had problems with the mortgage companies receiving the payments. This time though Specialized Loan Servicing company claims they have not received my payment, which was sent on XXXX/XXXX/2016 electronically and should have been received by SLS on XXXX/XXXX/2016. We called them today with my XXXX Bill Pay support and although XXXX provided a support that the payment went out to the right address and account number, SLS states they did not receive the payment. It 's a messy and shady company with questionable accounting practices and arrogant customer service. I 've never in my life been late with any payments and I will not allow this XXXX company to spoil my credit. Please kindly review this matter and help me to deal with them. I just do not have any confidence that they know what they are doing. How the electronic payment can get lost or not received, if for the past year and a half was sent in the same fashion, to the same address and account and I have not had problems.
|
| 07/08/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) originated our loan on XXXX XX/XX/2022. They then sold the loan to Specialized Loan Servicing ( SLS ) on XXXX XX/XX/2022. In the notification letter XXXX XXXX provided, they gave me an old and new account number.
I have not received any information or communication from SLS and have been unable to contact them. The loan number is incorrect, they have a complete communication firewall unless I have my account information, SSN, or phone number. All 3 options do not register with their system. The first mortgage payment was due 1 XX/XX/2022, and it is currently XXXX XX/XX/2022. XXXX XXXX XXXX has communicated they they can not contact the new servicer or receive any account information on my behalf, meanwhile, I have no way to contact the new servicer ( seems to be by malicious design ) in order to make my mortgage payment. I have no issues with paying the mortgage, I simply have no method to do so. I'm concerned this new company intends to force the mortgage to be late past the grace period simply to make money on a late fee and am extremely frustrated.
|
| 11/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Specialized Loan Servicing ( SLS ) is refusing to report my account accurately to the credit bureaus. I have called nearly 20 times, email and faxed this servicer and they continue to lie and give me the run around. I sold my property and paid the loan off in full. My payoff was {$600000.00} and I sold the property for {$630000.00}. I also received an escrow refund credit for {$1500.00} due to paying off earlier than payoff deadline. SLS is refusing to report as a paid in full account. They are reporting the account was a settlement, clearly a lie, false, not true, fraudulent and damaging. This was not a short sale or less than full balance account, SLS received every dime owed. When I call they even state the loan is paid in full and don't know why its being reported incorrectly. SLS was paid off on XX/XX/2019 and they still have not reported the loan status correctly. They report it " legally paid in full for less than the full balance '' this statement is incorrect and fraudulent. Its also causing me harm and injury. I want this mortgage account status to report Paid In Full XXXX balance!
|
| 04/23/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
I was very far behind on my mortgage because my husband was unemployed for 10 months a couple of years ago. He was older so it was difficult getting a new job, he has one now. Our loan was sold by XXXX XXXX to Specialized Loan Servicing effective XX/XX/XXXX. In XXXX, I received default notices and intent to foreclose. I called XXXX and asked to pay ALL OF MY PAST FEES and did that at that time. I also paid thru XX/XX/XXXX and was current. After that they added additional late fees, two of them were waived. However, they have kept on a {$15.00} " property inspection '' fee that they say was incurred on XX/XX/XXXX. No one came to inspect my property and my loan was current. Now they will not waive this additional fee and I feel this is not fair since I am current on this loan. I specifically asked to pay everything I was behind on and did in XXXX. Now they seem to be using this as an excuse to extract additional fees from me and I don't think that is fair. They are impossible to reach by phone and it takes them every bit of 30 days to respond to me which I find completely onerous.
Thank you.
|
| 09/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
SLS - The mortgage still shows in the deceased name. A modification was applied for and denied, the XXXX is the eldest daughter. SLS can not prove the notice of intent was served to the XXXX because the letters and mortgage are still in the deceased name. No assistance from SLS when modification was denied - XXXX XXXX medical issues. Due to the irregularity in the notice of foreclosure, the foreclosure should be postponed and mortgage statement is placed in the XXXX of XXXX and XXXX is allowed to make the decision to short sale the property. The wife and XXXX daughter occupy the home - the youngest is UNDER XXXX. Also, this is a HURRICANE DISASTER ZONE. A furlough on all foreclosures in this area was required by the CFPB for 90 days.
Since there are numerous irregularities on the title, the foreclosure is invalid. Especially because the home is in a XXXX Disaster XXXX.
The previous CFPB complaint was rejected by SLS stating no authorization. Since a modification was file and I will attach evidence, that is not true. I did email and fax in authorization for me as the attorney on record.
|
| 05/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
The original company that owned the loan was XXXX. They had a reporting issue with their data. They fixed it and took it off our credit because they realized they never reported us late but then suddenly had a 120 day late which was not true. we tried to close on the house ( selling it ) and XXXX was so messed up on our payoff it was crazy. we had to wait two months to close... we finally closed on XX/XX/XXXX, well we had no idea that they had sold the loan to Specialized loan services on XX/XX/XXXX. So they processed what XXXX turned in to them which was incorrect. Now the Specialized Loan Services that we never even dealt with has effected our credit. We are now trying to close on our newly built home and now realize we have a 120 day late ruining us which is ridiculous! The company never even reported insurance/escrow as the home closed. So I had to send closing documents to the insurance. I am unsure what to do about escrow or anything else... I have never had anything happen like this which is CRAZY the amount of phone calls and letters I am having to write to try and get this fixed.
|
| 07/13/2022 |
Yes |
|
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|
Web |
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|
As of XXXX, XXXX XXXX, XXXX XXXX sold my mortgage loan to Specialized Loan Services ( XXXX ).
I have been and currently is occupying the residents, in my XX/XX/XXXX loan statement, specialized Loan services decided to charge me a Property Preserve Abandon fee of {$300.00} XX/XX/XXXX and a late fee of {$75.00}.
I have made several attempts to resolve this issue with Specialized Loan Services. SLS/XXXX
I received a letter on XX/XX/XXXX from XXXX XXXX manager stating they contract XXXX to inform them of vacant property, the charges were not initiated by XXXX XXXX or XXXX.
Specialized loan services contacted XXXX separately to register my residence as abandoned/ vacant and charge incorrect collection fees and force foreclosure.
XXXX has never sent a notice stating the residence was vacant. per XXXX email from a list of my questions. a notification would only come from XXXX or the XXXX. SLS continues to make false statements that XXXX XXXX wants the property to be registered upon any delinquency.Which is not true. SLS has refused to show proof and to resove this isssue with my loan.
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| 05/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Specialized Loan Servicing is refusing to offer a loan modification and only offering a forbearance due to COVID-19. The forbearance does not help me or the vast majority of homeowner 's since the balance of the 3 month forbearance is required to be paid in full at the end of the forbearance. What is the point of even offering this?
SLS refuses to even offer the prospect of a loan modification simply stating that it 'may ' be available in the future and that they can't offer any additional information pending " a review of applicable laws and statutes ''.
Their Customer Service has been unwilling to assist me as a homeowner simply because my loan isn't federally backed. My complaint is to try and force them to treat these loans as federally backed and offer loan modifications rather than forbearances. My original loan from 2010 was with federally backed mortgage. Due to circumstances that I had ZERO control over the loan has been sold multiple times and ended up with SLS. Now I am being penalized during a GLOBAL PANDEMIC. I find this terribly unfair and am asking for your assistance
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| 08/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I contacted my loan servicing Specialized Loan Servicing on XX/XX/XXXX, to request the identity of the investor of my loan. We were told the request had to be in writing, and were given a fax number to submit the request to. The fax was sent at XXXX PST on XX/XX/XXXX. We were told to allow 24-48hrs for the request to be updated in their system in order to get the information. I called them on XX/XX/XXXX to follow up, and was told the information we had been given previously was incorrect and, per their policy and at the lenders request the information would not be provided for 30 BUSINESS days. According to the CFPB website : " If the request asks for the identity and address of the investor ( owner of the loan ), the servicer must provide this information to you within 10 business days of receipt of the request '' Additionally, each person we spoke with ( 3 so far in total ) are all rude, combative and obstructionary. It 's evident they have all been trained to not give any sort of help, information or guidance when it comes to information about the lenders, like it 's some big secret.
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| 06/29/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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I am sending XXXX attachment. But i noticed it said fake path. Since I began making reports to CFPB, I notice a redirect when I have sent documents to you. As of yesterday, I was hoping it was repaired. If I do not hear from you, I will call shortly.
In a XXXX XXXX, 2016 correspondence from specialized loan servicing company ( SLS ), the company stated XXXX XXXX XXXX XXXX, Asset-Backed Certificates, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as Trustee is my current creditor with whom the debt of XXXX is owed. SLS stated that the amount of debt as of XXXX XXXX, 2016, is the unpaid principal balance ( PB ) of the first mortgage : {$46000.00} and includes the deferred principal balance : {$78000.00} There is a late fee, advanced escrow fees, and some uncollected interest also owed. To bring more clarity to this matter, I am asking Specialized Loan Servicing ( SLS ) to provide me with, again, 1. Name of company to whom I owe the {$120.00}, XXXX, Address, Telephone Number, Loan Account Number, and provide a first and last name of a person to contact, along with extension number if he/she has one.
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| 11/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/2020 the COVID19 virus became widespread and there were major shutdowns in NJ that caused our household income to drop by more than 60 %. I requested a forbearance on all mortgages for my house in XXXX, NJ. I spoke to a representative at Specialized Loan Servicing and they told me the forbearance would start in XXXX and would last for six months. It turns out that they only applied it for three months and in XX/XX/2020 I received a report on my credit stating that the account was delinquent and my credit score dropped nearly 100 points. I contacted SLS and they stated there was nothing they could do about it and that the forbearance was only three months. They also claimed to have reached out to me when the period of three months was done by mail and by phone. I received neither a message on my phone or any written letter with this information. Realizing that I would not get any help from SLS i requested to continue the forbearance and that a supervisor contact me. They stated that they would have a supervisor contact me within 48 hours and no one from SLS ever called me back.
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| 03/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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On XX/XX/XXXX we re-financed a loan that was held by Specialized Loan Servicing ( SLS ). We paid the payoff amount they told us to, in the time frame they told us to, and the closing went smoothly with no problems, questions, or issues. Eleven days later, on XX/XX/XXXX, we received a letter from SLS stating they would not close our mortgage until they received an additional {$580.00}. Furthermore, if we didn't pay that additional amount within two days, by XX/XX/XXXX, they would return our closing check, keep the loan active, and continue charging interest. I called SLS on XX/XX/XXXX to inquire about the sudden extra charges, and they said it was related to " additional interest that didn't show up, and a tax/insurance escrow shortage ''. They would not explain further. As I examined their latest numbers, I could not see how they came up with {$580.00}. To complete the transaction, I submitted to SLS a cashier 's check in the amount of {$580.00}. This charge seems inappropriate and unfair since we had already obtained from them correct closing figures and abided by their information.
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| 12/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Fees or costs after closing
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Web |
Older American |
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I closed on my home that was in foreclosure for several years. I have asked for a full financial statement showing where the closing numbers came from. The case was closed before I could get the information from the servicing company or the bank. I believe I am entitled to a 1098 From for the IRS so I can write off the taxes and interest paid. Please send the form. The servicing Company XXXX XXXX XXXX ( XXXX ) stated on the attached statement that you are Trustee of the loan. They are showing that interest and taxes accrued right up until the day of closing.
I have filed a complaint with the office of the Comptroller of the Currency. They basically told me to report it with the CFPB, so I am right back to where I started. My original case # was XXXX I have paid lates fees, legal fees, maintenance, realtor fees, Insurance payments twice. I even sent a statement with a due date before the date of the letter ( proof of intent to make me fail ). I have a right to be able to write off the interest and taxes paid. You and the Trustee should be claiming the profit with the IRS as income.
|
| 11/16/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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This HELOC loan which was the obligation of my ex-husband XXXX XXXX XXXX XXXX was discharged in his Bankruptcy dated XX/XX/XXXX. The original servicer was XXXX XXXX XXXX who then sold it to XXXX, assignment to XXXX on XX/XX/XXXX and then from XXXX to XXXX XXXX XXXX XXXX and then finally SLS.
The HELOC was taken out by ex-husband XXXX XXXX XXXX XXXX only on XX/XX/XXXX, date of marital separation was XX/XX/XXXX, XXXX petitioned for Bankruptcy XX/XX/XXXX, Dissolution of marriage was finalized XX/XX/XXXX. Property was awarded to XXXX XXXX and XXXX was ordered to cooperate with a Loan Modification and to vacate the property by XX/XX/XXXX. I have been back and living in my residence since XX/XX/XXXX and current on my mortgage after XXXX Quit Claimed the home back to me. I was unaware of the lien on the property until SLS sent correspondence dated XX/XX/XXXX and XX/XX/XXXX with a pay off balance in the amount of {$220.00} XXXX and change. I am asking for the release of attached lien as I am not responsible for the HELOC and it was discharged in Bankruptcy in XXXX. ( BANKRUPTCY NO. XXXX )
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| 12/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Hello Im am XXXX XXXX SLS continues to harass me with incorrect and illegal information on my credit reports. I have called multiple times asking them to report correctly. I have filed multiple times with credit bureau XXXX to correct this they continue this complaint has already been repaired. SLS mortgage company puts late marks on my account ever month. They remove previous months at the end of month and add it to the next month even before due and in forbearance. They purposely dont report my payments to continue to bring my credit down. This is all after I turned them in for slow responses trying to reaffirm my loan. Now they have closed the account.
I have no late payments on any of my accounts before and after my bankruptcy.
Please help me correct this so I can refinance in XXXX to get away from this company. My payments are setup for the XXXX of each month due to being XXXX and only paid once a month. They were unwilling to me be my due date a few days. I have include statements with SLS payment when they pull the money.
SLS mortgage company Account # XXXX XXXX XXXX XXXX
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| 06/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan was sold to XXXX XXXX before my knowledge. I sent in a request to the original owner/servicer for Covid Forbearance ; XXXX XXXX, XXXX without knowing about the transfer. I received a letter stating transfer of ownership and change of servicer to CMC Funding c/o SLS ( XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CO XXXX on XX/XX/2020 ( " CMC '' ). I reached out to the new servicer CMC that week and was told to call back next week because I was not set up yet in their system and could not make a forbearance request. First payment was due XX/XX/XXXX. I made several follow up calls and was then told I would not be set up until 5-7 business days after XX/XX/XXXX and could not make a forbearance request until after i was set up. CMC has had my information since XX/XX/XXXX and I'm still unable to make a request according to them. Even though the calls are recorded and they make notes, I keep getting different information each time I call. Some telling me they would submit my request and even email the onboarding team and the forbearance request team ; others telling me to keep waiting.
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| 02/17/2023 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Older American |
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Specialized Loan Servicing and XXXX XXXX fraudulently on several levels attempted to collect a fictious debt. They were informed the debt if it existed was statutorily barred from collection, I was disabled and unable to if the debt existed. They wrote off this debt ( TAX FRAUD INVESTOR FRAUD ) even though they were informed in writing three times a 1099C would fraud and harassment, they sent me a 1099C for {$410000.00} on a non-existing debt. Additionally due to lies and actions by the ( XXXXXXXX XXXX XXXXXXXX XXXX ) and XXXX XXXX XXXXXXXX my home was lost as well as prior mortgage payments.
The 1099C places a XXXX XXXX XXXX XXXX without assets at the mercy of the IRS for taxes, penalties, fees, interest on {$410000.00}!
The attached documents prove these egregious actions most of which is supported in the Superior Court transcript attached. SHOULD THIS GO INFRONT OF A FACT FINDER the witnesses will ALL BE LAWYERS! other than myself. XXXX XXXX, XXXX and XXXX XXXX XXXX have confirmed their actions in writing.
I will share what I have with law enforcement and vetted Lawyers
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| 06/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Older American |
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Despite assurance in writing from the Mortgage Company Specialized Loan Servicing and the three credit reporting Agencies XXXX, XXXX and XXXX that the incorrect report of 90 days past due mortgage will be corrected and the credit score would reflect the corrected information I was denied a Mortgage refinance from XXXX XXXX XXXX due to a credit score below XXXX and a credit report from the three agencies reporting a 90 day past due mortgage report by SLS Company ( specialized Loan servicing. It has been one year since SLS received a full payment by the Title Company on XX/XX/XXXX ; SLS reported Mortgage unpaid for XXXX, XXXX and XX/XX/XXXX. I received a letter from SLS stating that on XX/XX/XXXX an update was sent to the three credit reporting agencies to remove the delinquent payment information from XXXX, XXXX and XX/XX/XXXX but it has not been done, the three agencies credit report past due mortage with SLS, the credit score reflects the incorrect report and I can not refinance my House at lower interest rates.I filed complaint with CFPB on XX/XX/XXXX XXXX and XXXX and XXXX
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| 04/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
Servicemember |
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I WAS DENIED AGAIN FOR MORTGAGE ASSITANCE, I HAD A TRAIL PAYMENT AND I WAS IN HOSPITAL AND COULD NOT GET TO BANK TO TRANSFER THE FUNDS TO MY CHECKING ACCOUNT, WHEN I WAS RELEASED FROM HOSPITAL I CALLED SLS AND ASKED THEM IF I COULD MAKE PAYMENT AND WAS TOLD NO, THE PLAN HAD CANCELLED, SO IF MY PLAN CANCELLED WHY DID SLS CONTINUE TO TAKE PAYMENTS OUT OF MY ACCOUNT, IF MY TRIAL HAD CANCELLED THEN THE PREDATED ACH SHOULD HAVE CANCELLED TO, BUT BECAUSE THEY WHERE NOT CANCELLED, IT SHOULD AS 2 MORE RETURNED ACH, AND THAT IS WRONG ALSO IF MY PLAN CANCELLED WHY WOULD YOU KEEP TAKING PAYMENTS? MY XXXX SAID HE WILL GIVE YOU ANY INFO NEEDED TO PROVE I WAS HOSPITALIZED, AND HAVE XXXX XXXX WHICH MEANS I AM XXXX YOU ARE FORECLOSING ON A USXXXX SOLDIER, WITH NO WHERE TO GO AND I HAVE BEGGED AND BEGGED FOR HELP, CAN I PLEASE HAVE A REPAYMENT PLAN, I CAN MAKE PAYMENTS, PLEASE CAN SOMEONE ANYONE TAKE ME OUT OF FORECLOSURE AND HELP ME GET A REPAYMENT PLAN, I HAVE NO WHERE TO GO, PLEASE I NEED HELP NOT DENIAL LETTERS, PLEASE GIVE ME A REPAYMENT PLAN AND TAKE ME OUT OF FORECLOSURE PLEASE HELP ME
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| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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SLS not providing any loss mitigation opportunity and investor not cooperating as well. I applied for loan modification with SLS after my mortgage servicing was transferred from XXXX XXXX. I applied for loan modification and submitted all the requested documentation. My point of contact there never answers my calls and it has been over 30 days since they send me letter that they are in receipt of my request for loan modification. I believe SLS and the investor are more interested in foreclosing on my home rather than trying to modify my loan payment to affordable payment. They kept sending me foreclosure notices during the period they were reviewing my file for modification. Someone needs to be held accountable and I hope my file lands on the right persons desk so he/she can see that I truly qualify for assistance based on my hardship and really tries to help within the boundaries of permitted loan modification. Agents the handle our calls keep giving us the run around. I don't think they want to help. I hope I am wrong. I don't know what else to do or whom else to ask for help.
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| 07/18/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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|
Web |
Older American |
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For almost 2 years after my husbands death I tried to talk to the company Specialized Loan Servicing. They would only say I wasnt on the loan, and then before foreclosure they said to fill out loan application, which I did and sent it back, they then tell me it was received to late. I filled it out the day I received it and mailed it the next.
I have been reading about this loan and what was done to my husband at a time he was very ill and loosing his business. The loan was transferred, modified and now has a deferred payment ... these are illegal if the person asking for the help is in the financial and health problems he was. This is a XXXX XXXX ... XXXX XXXX mess ... by XXXX XXXX guide lines this was all fraudulent ... they never verified anything, plus it was all sent to a PO Box which was illegal by XXXX XXXX guidelines and that I had no access to.
I was unaware of everything from his business to the loan on this property ...
He had nothing and they New it, I owned half but they didnt care..
Please help me not th loose my home and see how all of this was fraud ....
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| 02/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am a victim of hurricane Ian. My mortgage company received my flood insurance money since I still had an outstanding mortgage. My mortgage was paid off on XX/XX/2023. I was originally told that I would receive the balance of the flood insurance money immediately, then I was told it would take 7 days for me to receive the money, then I was told that it would be 15 to 30 days before my flood insurance money would be sent to me. I have repeatedly called and was transferred to different departments only to be told this last time that it's definitely 15 days before I receive my money. Now yesterday, XX/XX/2023, when I called I was told the check went out on the XX/XX/2023, and that normally it's 7 to 20 days. The mortgage company that I had was Specialized Loan Servicing. You can imagine my frustration when not receiving the funds which are due to me, which should have been relinquished to me immediately following the sale and closing of my home. Specialized Loan Servicing didn't even want to send the check balance to me overnight they insisted that they will only mail the check.
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| 02/23/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I have had a line of credit with specialized loan servicing for many years and have never had any issues and have always paid on time. I was offered a modification with them several years ago after the XXXX shock and agreed to it. The mod is fixed 4 % interest only for the remainder of life of the line of credit. Two months ago I noticed that the payment increased and discovered their system of record reflects 4.25 % instead of the 4 %. Several calls in the last six weeks while waiting on a research ticket to be resolved to remedy this situation has gone ignored. Their executive office halted the continued montly ACH from my savings account and now I am having to call in payments due to non-corrective action on their part. According to the executive office, they do not know why their computer is not correcting the rate back to 4 %. We are making ( estimated ) payments now based on previous years payments based on the respective month. The fact that a mortgage servicing company can not explain, nor correct something as critical as the interest rate is egregious. Please help me!
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| 04/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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We have lived in and made our house payment for 20 years. 10 years ago we filed bankruptcy but kept our home. Since then we have gotten ourselves back on track and rebuilding our credit. We set up automatic draft so our payment would never be late or overlooked. The mortgage company we had was awesome throughout the process. Last year, our mortgage was sold to Specialized Loan Servicing LLC. As we had before, we called to set up automatic draft. We were told because we had bankruptcy their company did not allow us to participate in automatic draft. It doesnt hardly seem fair that just because we fell on hard times in the past we should be punished 10 years later! Meanwhile, we mail payments which they now want to say are late and one time even returned our check cut completely and perfectly in half with a note stating they received it damaged when clearly they had sliced it in opening the envelope. I just want to know how they can prohibit people who have filed bankruptcy from being set up on automatic draft. Seems like discrimination to me and I dont appreciate it one bit!!
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| 02/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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I have my Mortgage with SLS, Specialized Loan Servicing, located in XXXX, Co. I have had my mortgage with them for several years. It was purchased from an original company I had found on line, which was a fine company. SLS makes it extremely difficult to access account information via their phone service ( phone tree ) or their web site.
On the phone tree, today I spent 7 minutes wading through the menu options, finally getting through to an actual human. She put me on hold for 10 minutes, and then the call disconnected.
As bad as the phone tree is, the web site is worse. I have always had trouble using their web site, in the last year I continue to get locked out or the XXXX returns a " bad request - request too long '' error message. When I called about this, after another 20 minutes of phone tree stupidity, I was told the SLSXXXX account was wrong and they gave me a completely unrelated web address, XXXX That worked one day, since then I have not been able to access my account on the web - same error message as the other link. Back to the terrible phone tree. Sigh.
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| 10/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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We have been trying since XX/XX/XXXX to get a proper mortgage release for the mortgage that was paid in full in XXXX of 2021. The mortgage was originally with XXXX XXXX XXXX XXXXXXXX XXXX as nominee, then assigned to XXXX XXXX XXXX as Trustee... XXXX XXXX XXXX.
This mortgage was attempted to be released by XXXX as nominee for XXXX XXXX XXXX and XXXXXXXX XXXX needs to release this pronto.
This has been holding up financing for over 2 months, XXXX XXXX is blaming XXXX XXXX XXXX XXXX XXXX who is not the record owner of this mortgage, NOR do they have a Power of Attorney filed for XXXX to sign for XXXX XXXX, in XXXX XXXX Ohio Records.
The Satisfaction/Release of Mortgage must come from '' XXXX XXXX XXXX XXXX XXXX relating to Home Equity Mortgage XXXX XXXX XXXX, Home Equity Pass-Through Certificates, Series XXXX " We sent the recorded document chain when we sent the corrected release request.
Attached is a copy of the recorded documents as well as numerous email attempts to obtain a correct release from XXXX XXXX XXXX XXXX Department XXXX ; XXXX with no release sent.
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| 02/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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My problem began when XXXX XXXX transferred my mortgage to Specialized Loan Servicing. When Covid hit the problem became a nightmare. I applied for a forbearance loan in XXXX of 2020 and after 10 months of constant phone calls and letters I finally refinanced with another company. This was the only was I could afford to keep my house. Specialized Loan Servicing mishandled everything from beginning to end. Paperwork shows that all documentation was received and yet they also sent notice of intent to file foreclosure. The majority of people in this country were able to have the payments during forbearance tacked on the end of their loan. What I got for missing three payments of Principal and Interest was a balloon payment of {$29000.00}. tacked on the end of my loan. They manipulated everything that began as a forbearance to what they then called a deferment to what became a " modification '' of which I did not sign or approve.
In addition to this when I finally closed with a new lender, they overcharged me interest for an additional 21 days after closing and hit my credit.
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| 06/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
Specialized Loan Servicing LLC ( SLS ) took control of our loan from XXXX Mortgage. During the transition SLS raised our outstanding principal without explanation. I have made numerous calls, spent hours on the phone with them and provided documents yet they provide no help in rectifying the issue. Their customer service representatives refuse to escalate calls to management. After weeks of calling and being told the issue would be solved to no avail, I pressed them further and insisted I would contact the governing body if I continued getting the run around. They responded by removing my name from the account and from successor in interest, refusing to speak with me although they had made no prior mention of any issues and acknowledge having received the information from my previous lender stating that I am. After researching SLS and reading other complaints about their predatory practices, as well as CFPBs prior settlements with SLS and parent companies, it has reaffirmed my own belief that SLSs goal is not to service loans but to specifically foreclose on peoples homes.
|
| 03/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My property tax is paid with my mortgage payment via SLS Mortgage - the loan servicer.
In XX/XX/XXXX, I called SLS Mortgage to find out what the process would be for receiving a refund if I decided to directly pay my 2nd property tax installment by XX/XX/XXXX. I was told that it was a simple process to be reimbursed for the pre-paid property tax ; that I would just need to fax or mail SLS a letter requesting the refund and a receipt from the County proving that I had paid the tax. I was clearly misled when I was told that it would be a simple process back in XXXX.
Based on what I was led to believe, I prepaid my 2nd property tax installment by XX/XX/XXXX, and did exactly what SLS required in order to receive my refund from the escrow account. On XX/XX/XXXX, I mailed all verification of the paid tax. However, as of today, XX/XX/XXXX, I have NOT received my money back from SLS.
I have been calling since XXXX, and have been given the run around by various departments at SLS. I believe that SLS is illegally holding my funds. Please have SLS release my money immediately.
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| 08/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
A few years ago, I was advised to prevent foreclosure, I had to accept a loan modification. I was advised there were no other options available.
I have recently discovered that the modification added a {$50000.00} balloon payment to my loan.
I was never made aware of this additional balloon payment.
I filed chapter XXXX and completed the repayment program as designed During the bankruptcy, my loan was transferred to a different company.
When I asked about the additional {$50000.00} added to my loan, I was informed that all they had was one page signed by me for the modification.
I asked them to review that and please remove it as I was never informed or was I behind {$50000.00} in my mortgage. That was denied as they only took my loan from the previous company and will not review it.
I am also not being provided any information that my bankruptcy payments were applied correctly.
I feel that I was deceived by the mortgage company and was not made aware of these predatory lending practices I also feel I was taken advantage of and mislead because I am a single female.
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| 09/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
- Problem with customer service
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|
Web |
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Received notification from XXXX XXXX XXXX that we had an unpaid interim tax bill. Stated they sent it out in XX/XX/XXXX ( we never received this letter, and didnt get follow up until XX/XX/XXXX ). Called our Mortgage company CMC funding to take care of the owed taxes with escrow. Sent them the information to do so. Received another letter in XX/XX/XXXX stating they ( XXXX XXXX XXXX ) did not receive our payment for XXXX XXXX XXXX XXXX. Total now with fees was {$4800.00}. Sent this new total to CMC funding on XX/XX/XXXX. Case manager called and stated that they were working on this to get it paid. XX/XX/XXXX letter {$4900.00}. XX/XX/XXXX rolls around still NOT paid. Contacted them again. Spoke to agent who told me that they had contacted XXXX county and we were all paid up. They were not to contact the county, they were to contact XXXX XXXX XXXX Fast forward to XX/XX/XXXX. Still not paid, and received the 30 day notice that there will be a lien on the house unless I now pay {$5400.00}. Called XX/XX/XXXX and no one has any idea what is going on and why it has not been paid.
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| 10/30/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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Since XX/XX/2020 I been trying to negotiate a settlement or a repayment plan with Specialized Loan Servicing, I have been offered a trial payment plan split it in two interest rates and two monthly amounts that all together add to a monthly interest of 13.1 % and a monthly payment of 1,200 approximately, this offer is only accepted by the investor if I pay an upfront amount of {$52.00}, 000, this amount is not affordable and my family can not afford the interest rate and monthly amount, I fall behind on payments due to a diagnosis of XXXX, and now a new diagnosis of XXXX, I was not able to afford payments also due to a divorce and lost of employment due to the XXXX. Currently I'm at high risk for COViD-19 and I'm not able to work. My children are currently working and we are trying to save our only home from this unscrupulous investor ; but we have not been successful, the investor wants to sell our home no matter the circumstances, the investor is not considering the fact that I have my elderly widow parent with me and that I'm his only support and my children only home.
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| 10/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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Since our XXXX XXXX away we have been attempting to seek assistance from SLS in order to avoid foreclosure on our family home.we have applied to SLS for mortgage modification, deed in lieu and short sale multiple times.We recently requested the dollar amount to reinstate the loan.In a letter from SLS dated XX/XX/XXXX the amount of payments due through XX/XX/XXXX7 was {$79000.00} plus legal fees of {$1000.00} and corporate advances of {$3100.00} for a total of $ XXXXIn a letter from SLS dated XX/XX/XXXX the amount of payments due through XX/XX/XXXX was {$79000.00} plus legal fees of {$210.00} and corporate advances of {$3100.00} for a total of {$82000.00}.
How can that amount be less than one week earlier?
How much of the {$79000.00} is allocated to principal, interest and escrows?
How can SLS charge twice for principal payments?
The language " the amount of payments due through such and such a date is confusing to us in that it appears as though SLS is attempting to illegally profit from our mothers estate by inflating and or muddleing the dollar amount to reinstate.
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| 04/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a follow up on the original complaint number : XXXX XXXX XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Mortgage ISSUE LOAN NUMBER ; XXXX ( SPECIALIZED LOAN SERVICING ) INVESTOR ( XXXX XXXX ) According to the servicer the investor listed on the mortgage note is XXXX XXXX . XXXX XXXX has denied that they are the investor and the loan is serviced by Specialized Loan Servicing. 1. According to Specialized Loans Servicing, XXXX XXXX does not allow a recast on this loan. XXXX XXXX has repeatedly stated they are not aware of this guideline. 2. Specialized Loan Servicing took a payment on XX/XX/XXXX for the month of XXXX, XXXX stating that payment will allow the loan to be setup for a bi weekly payment. On XX/XX/XXXX XXXX the servicer request a payment be made and applied towards XX/XX/XXXX mortgage payment at which stage a bi weekly payment will be allowed. At this point they have taken two payments and they are not able to setup a bi weekly payment for the month of XXXX on Specialized Loan servicing has not clearly described the reason why the loan is ineligible for a recast.
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| 05/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My wife and I sent out our house payment priority mail on the XXXX of XXXX. Specialized Loan services LLC. Received the payment on the XXXX of XXXX and it was signed for upon reception. Specialized Loan services did not process the check and in fact have not to this very day. And now they want to charge me a late fee. I tried calling them on the phone only automated services on the phone. I kept pressing for an agent but, " due to Covid-19 '' blah, blah, blah.
Look, I have paid my house payment on time for 25 months now and no problems until now. I already read that this company plays these games and I am not going to stand for it. I am trying to get my credit back up so I can refinance my house and they know that and want to keep me on the hook with them. I have the USPS receipt and documentation showing that they signed. This is not the time to be playing with peoples homes I mean I made it through the XXXX ' housing market crash. These guys are just trying to squeeze me for a dollar. This isn't right and I'm contemplating driving to their office and making a scene.
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| 09/23/2016 |
Yes |
- Consumer Loan
- Installment loan
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- Managing the loan or lease
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Web |
Older American |
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SLS took over loan from company XXXX. all payments are up to date and have been completed as scheduled and on time. Company SLS has been calling claiming that they have not received the XXXX payment. I have sent proof that payment was made and have also had my rep from XXXX bank send copies of proof of payment as well as documentation of the wire transfer. SLS continues to call and harass as well as asking if there phone call was being recorded. They SLS stated that a XXXX way call was required with XXXX bank, SLS, and XXXX, this call was completed and all were in agreement that payment had been made. after a few days SLS started calling again wanting payment for XXXX and claiming that the XXXX way call never happened, and or information was lost. XXXX Bank has repeatedly called on my behalf and provided proof that Payment was completed to no avail, I believe the company SLS is trying to scam myself out of more payments as well as bogus late fees which are negative to my credit rating. Explained to Rep from SLS that I will take legal action. rep from SLS said go ahead.
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| 08/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage servicing company, XXXX XXXX XXXX, is supposed to pay my homeowner 's insurance out of my payment. Last XXXX, I received a notification out of the blue from my homeowner 's insurance saying that it hadn't been paid. When I called to find out more, it turned out that it hadn't been paid for ONE FULL YEAR. When I logged on to XXXX XXXX XXXX XXXX website, it listed my insurance provider as " homeowner 's insurance ''. When I called XXXX, the operator said that there was a notation on my account from the previous year saying that the check they sent had been returned. That was the last notation on the account, with no follow-up. The next time I called, they had a completely different story, saying that they had paid my insurance company and couldn't explain why I had no insurance. Despite my account clearly showing that they knew I was uninsured, they never apologized or admitted wrongdoing. At the time I was too busy trying to secure new insurance coverage, but I did lodge a complaint with the XXXX XXXX XXXX so that there would be a record of this behavior.
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| 02/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I paid {$3000.00} into my escrow account beginning XX/XX/XXXX and ending XX/XX/XXXX. I received an homeowners insurance reduction of {$120.00} because of a new roof I had replaced in XX/XX/XXXX. The insurance company sent me a check for {$120.00} and I called Specialized Loan Servicing to ask them about the money going back into my escrow account. Specialized Loan Servicing told me to make an extra escrow payment for {$120.00} to cover the projected shortage. I made that extra payment along with my normal payment XX/XX/XXXX. I also made another extra escrow payment XX/XX/XXXX. The total extra escrow payments was {$220.00}. I received an escrow analysis showing a shortage in the account and instead of applying the {$220.00} to my escrow account XXXX applied the extra funds to my principle. The new payment starting in XX/XX/XXXX is based on that shortage and is incorrect. I have called the company which is so terrible to get to them .The company makes you jump over hoops just to talk to someone and then they will tell you different things just to get you off the phone.
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| 01/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Servicemember |
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I hired my attorney XXXX XXXX XXXX XXXX to handle my mortgage defence on or about XX/XX/XXXX when I was given a default notice, ( 3 months behind then ) since then I followed my attorneys advice, the bank Specialized Loan Servicing of XXXX XXXX. XXXX CO. are playing games, they keep on adjouning the conference because they aren't ready and my arrears keep getting larger and larger, today they SLS didn't even bother to show up and the judge adjounded the case again ( 2 months ) from now to XX/XX/XXXX because they didn't show up. My Arears keep on going up. My bank Arears are now at {$110000.00} until present, I offered the bank {$100000.00} in XX/XX/XXXX and was turned down, this bank is not looking to come to the table and assist in getting this loan Motification or settled, I have both letters from my attorney stating the refusal of my offer by my attorney, and that today XX/XX/XXXX a scheduled court conference by the court they didn't even bothered to show up. I need you to investigate this bank as they are forcing me to file a bankruptcy which I do not want to do.
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| 03/20/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
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During The XXXX Mortgage nightmare,, I was approved for a Jumbo loan on this Property XXXX day of escrow ending All the banking institution were falling Bankrupt, My Lender decided that no more Jumbo Loans were available,, They insisted i needed a 2nd. for XXXX to finish my loan.. Being A XXXX from XXXX Just moving back to mainland, My sea Container was arriving at this address XXXX XXXX XXXX XXXX XXXX ca. XXXX,, My new XXXX and XXXX XXXX XXXX XXXX felt Critical to accept The 2nd terms with no Financing avalible XXXX /Bush couldn't get a loan, The banks seeking Gov. bail outs.. we ended with XXXX XXXX XXXX who later went Bankrupt as we were paying the loan on time, later our loan was sold from one company to next.. with no contact information, till in XXXX XXXX XXXX purchaced 2nd mortgage on a BK SALE,, XXXX raised the cost n fees to XXXX on the 2nd and never would negotiate, then THEY TOOK MY HOME THROUGH A TRUST DEED SALE, KICKED ME OUT OF HOUSE, WHO IN TURN THEY NEVER PAID MY FIRST MORTGAGE OFF AND ARE STILL MAKING LATE PAYMENTS TO XXXX XXXXXXXX XXXXY,, Help ...
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| 07/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Specialized Loan Servicing services our mortgage. We pay a monthly escrow fee to SLS for " taxes and insurance, '' but SLS has failed to pay the taxes. We were required to pay the taxes ourselves, as well as the late fee incurred due to SLS 's failure to pay the taxes. I called to speka to SLS, thinking that it would agree to reimburse me for the costs I incurred. SLS says that is not how its does business -- instead, it will reduce the escrow amount that we would ordinarily pay. I asked to speak directly to the tax department and, once I got there, the tax person promptly dropped my call. In seeking to resolve this with SLS, I was pressured to not handle the call on speaker phone, and asked to identify anybody who was on the call. ( Nobody was in my office. ) I found this request to be odd. I am concerned that SLS has no intent on reimbursing me for the several thousand dollars that I was required to pay to the tax authorities. I am also concerned that SLS has a recording about this practice for people who call in, as if this is a routine practice for SLS.
|
| 09/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I had specialized loan servicing for my mortgage account from April 2018-April 2021, and there numerous inaccuracies on my credit report from XXXX XXXX XX/XX/2019. My credit report shows that I was late on my mortgage. I was in the process of doing a loan modification on my home and i was informed by SEVERAL people within the company that this would not affect my credit. As well as once the modification was completed any negative reporting would be corrected. Well here we all two years later and 30-40 phones calls, my credit report is still showing late payments for that time period. This is very detrimental to my credit and my ability to obtain another home for my pregnant wife and daughter to enjoy. This is the one thing stopping me from being able to purchase another home and it's very unfair to have put my faith within a company to be truthful to their word and do right by me as a customer. Now that I have sold my home and no longer have an account with specialized loan servicing it has been impossible to have any communication from specialized loan servicing.
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| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
|
Middle aged white man, come onto my property, taking pictures and looking around.
Observed person on property ; Went to front door and asked " how can I help you? '' Middle aged, white man, in blue jeans and baseball hat asked, " from your mortgage company ''. " Who's your mortgage company? '' Person would not identify himself, and in response to my questioning, put a document on my porch and walked away, disgruntled ; saying he was from my mortgage company, but would not say the name of the mortgage company. Instead he questioned me " do you live here? '' " whats your mortgage company? ".
I began recording on my cell phone and spoke to him further. I wished him health for working for a corporation trying to undermine homeownership.
He responded with " XXXX XXXX XXXX ''. Repeatedly calling me " XXXX XXXX XXXX '' as he got in his car and drove away.
Specialized Loan Servicing sent a representative to my house, who then used hate speech, for no apparent reason when confronted by me.
Corporately supported racism and hate crime targeting a single, XXXX woman.
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| 02/12/2021 |
Yes |
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- Trouble during payment process
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Web |
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We ( the borrowers ) have been trying, unsuccessfully, to remove the mortgage insurance, aka racket ( PMI ), imposed on us by our loan servicer/lender. Our home exceeded the value required ( we have over 20 % equity in our home ) according to all major market analysis, mortgage lenders, and recently sold neighboring homes. We have written letters ( four so far ) asking the loan servicer to stop with the racketeering only to be asked to pay more money if we wanted an " internal appraisal '' ( {$900.00} + Brokers opinion!? {$350.00} ) conducted with no guarantee of PMI removal. The amount the servicer is asking for exceeds the amount we would save within one year of PMI removal.
Lender ( s ) are making a lot of money as is, but it seems that it's never enough. They need to squeeze the life out of homeowners/borrowers. It's the American way. The previous administration wasn't very " people-oriented '' and was making sure that the rich get richer, by any means available. Let 's see if things are any better these days and you take the side of " little guy '' for once.
|
| 07/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
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|
Web |
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Made contact with a loan company ( XXXX XXXX equity ) to borrow approx. {$1500.00} to pay taxes. Was told the only way was to refinance my entire home and all out standing debt.
I agreed. However, the day before the final papers were to be signed. I received a phone call at approx XXXX by the rep of this finance company that certain agreements had to changed. ie. the percentage rate to 8.00 % and a balloon payment of {$10000.00}, that changed to {$100000.00} during this phone conversation.
As time past I soon was unable to keep up with the mortgage payments. Now I am dealing with a housing counselor I really do n't trust.
It seems I 'm unable to get a straight answer from her. ( during a recorded XXXX way phone call ) I heard the mortgage company say to my housing counselor. " you are not authorized ''. This & paying a law firm over {$7000.00} to help my mortgage issues, has caused me to fall even further behind my mortgage. I was only {$6000.00} behind Now I 'm over {$23000.00} behind and in the process of a home modification that I do not fully understand.
|
| 03/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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Failure to pay my property taxes by SLS, even though I have called them over 7 times and asked them to pay them. They refuse to call me back. Also, they paid the property taxes on another piece or property I own which was refunded to SLS in the amount of {$94.00} by the XXXX XXXX tax assessor who informed SLS that they paid the wrong taxes. SLS refuses to credit my escrow account for the refund. I faxed them a copy of the correct property tax assessment on or about XXXX XXXX, 2016, which they confirmed receipt of and yet they refuse to pay the property tax and refuse to call me back and/or speak with me. Now there are over {$100.00} in interest and penalties due in addition to the {$1500.00} in property taxes. I have made 7 or 8 phone calls in the last two months to no avail. The representative tells me they are researching the problem ; she then transfers me to a supervisor which goes directly to a voice mail. After leaving a long detailed message, I have not received one phone call back and the delinquent tax bill which is now 3 months overdue is still not paid.
|
| 07/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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Please reopen my complaint # XXXX to include my reply to SLS : SLS response is unacceptable and irresponsible. They are continually repeating a long drawn out response about what the record shown instead of identifying their errors and correction it. My mortgage statement shows SLS purchased insurance on my behalf on XX/XX/XXXX for the insurance lapse period in the amount of {$130.00}. My mortgage statement also shows that on XX/XX/XXXX, they received my repayment in the amount of {$130.00} which they misapplied by entering it into a suspense account. My statement further shows that on XX/XX/XXXX, {$130.00} was removed from that suspense account and applied as Additional Principal Payment. No one is stating these errors and misapplication of my payment. It has been totally ignored. For two years I have been given numerous assurances that the problem has been fixed, but every month since then, it has Not. This problem has led to numerous erroneous fees that I am not responsible for. What would it take for SLS to admit and correct their errors. Please, I need help.
|
| 09/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
A few months ago, I submitted modification papers realizing that there is no guarantee to receive a modification and of course I was denied because I was told by representatives at XXXX XXXX XXXX that I am in a good place and I should remain with the deal that I have because they can not lower the interest rate any further. The funny part is that my XXXX XXXX XXXX dues have gone from {$700.00} to {$1500.00} a year, Water dues, electricity bill and my Sewage dues went from {$120.00} a quarter to {$270.00} a quarter all due to inflation. I am unable to pay my mortgage on time because I do not receive money until the end of the month. I wanted XXXX XXXX XXXX to change the due date from the beginning of the month to the end. Today, I spoke with a XXXX and she indicated that there are only two ways that she knew that the due date of the mortgage can change : 1.modification or 2.refinance. Clearly I was denied a modification and my credit is not good enough to refinance - what am I supposed to do? The company is unwilling to assist me any further and I am dumbfounded.
|
| 08/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We have opened a missing XX/XX/2021 payment investigation with XXXX XXXX XXXX that is still outstanding and not resolved despite it now being XXXX and having provided all the information requested. Previous cases just keep getting closed without notice and we have to reopend them only to find out they needed something else and we have then always complied. Also despite the investigation, we keep getting calls daily for late payment and even after telling the callers to stop calling as we have an ongoing investigation and they agreeing to do so, they keep calling for late payment almost daily.
Our bank has provided them a copy of the check that was sent and cashed. The latest excuse was full banking statement was not provided so when I went to do so for all the months they requested, I found a sent email where I did previously sent them a full banking statement for XXXX.
I feel the case keeps getting closed and we have to reopen it and nothing is getting done. I also feel the company continuing to call us despite this investigation for late payment is wrong.
|
| 01/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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CALLED THE LENDER WAS TRANSFERED AROUND UNTIL I REQUESTED XXXX, DEPARTMENT. I SPOKE TO XXXX ABOUT THE SALE OF THE PROPERTY AND ADVISED THAT THE BORROWERS BROTHER, WHO INHERITED THE HOME HAS FILED A CHAPTER XXXX ON XXXX AND WAS PROTECTED BY THE AUTOMATIC STAY WHEN THE SALE TOOK PLACE AND THAT THE SALE NEEDS TO BE REVERSED LENDER RESPONDED BY SAYING THAT THE ONLY THING THAT HE CAN DO AT THIS POINT, IS REFER ME TO Some WEBSITE ( XXXX ) I TRIED TO EXPLAIN THAT I SHOULD BE PROTECTED BY AUTOMATIC STAY BUT THE REPRESENTATIVE JUST KEPT SAYING THAT HE NEEDED ME TO GO TO THAT WEBSITE AND COULD NOT HELP ME. NOT ONLY DID I SPEAK TO XXXX I SPOKE TO XXXX IN LOSS MITIGATION DEPARTMENT I SPOKE TO XXXX IN THE BANKRUPTCY DEPARTMENT AND KEPT TELLING ME THEY COULD NOT HELP ME, I NEED HELP AND I CAN NOT AFFORD A LAWYER BUT THIS LENDER IS TAKING ADVANTAGE OF THAT AND SOLD MY HOME AND VIOLATED FEDERAL LAW IN DOING SO PLEASE HELP I HAD SPOKE TO THEM PREVIOUS ABOUT A LOAN MODIFICATION AND HAD ALREADY PROVIDED THEM WITH THE DOCUMENTATION THEY REQUESTED I WOULD LIKE TO CONTINUE WITH THAT
|
| 11/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My home flooded during Hurricane Harvey. I was told by the insurance company that it would take two months for them to make a payment on the claim. Since I knew the money was coming for the repairs, I went ahead an authorized the repairs and paid for them out of pocket to the extent of {$57000.00}. When I received the check from the insurance company, SLS was listed on the check. When I contacted them I was told that I had to send the check to them and that they would endorse it and send it back. After spending {$75.00} to overnight the check to SLS, they then waited three days to open it and then deposited it into their account. I have been calling daily for almost a month now asking to speak to a manager but every time I call I am told a manager is not available but they will have one return my call. On Wednesday XX/XX/XXXX I spoke to a XXXX XXXX who told me that he would have XXXX XXXX return my call within 24 hours. After not hearing from XXXX after 48 hours, I have attempted to call numerous times and left numerous messages but she will not return my call.
|
| 09/02/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
I refinanced my mortgage.
Company issued a payoff to the title company, and then paid moneys from the escrow, which increased the payoff. They send me mail to my residence, which I received on Thursday evening, stating a figure to pay them to reconcile the account. Those moneys needed to be certified and they need to receive them by Friday @ XXXX. I sent them the money, by mail, which they received on Monday, they then posted the money to my payment account, not the payoff account, then held them until Thursday. What they did n't tell me was they were charging interest per day and the payoff, originally identified by Friday @ XXXX wouldnt have even been the correct amount ( They have charged me 6 days of interest ). They are telling me I now owe more money, because they sat on funds I sent them and interest has accrued. I have wired the additional money, but am still in limbo as to the status of the payoff. At this point, I have XXXX confidence that anyone at the company could tell me what the payoff amount is and how long that payoff amount will be good for.
|
| 09/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
At the beginning of the pandemic approx. XX/XX/2020mortgage companies offered their customers a break from payments if they were affected by the pandemic negatively. That break was called a forbearance. I was offered a forbearance and took it. I had asked the mortgage company if it was all going to be due at once or if other arrangements could be made. They assured me that other arrangements could be made for repayment other than a lump sum. These other options included modification, or adding the payments to the end of the loan. The total owed after twelve months is around XXXX, They will not offer me any options other than lump sum repayment or sale of property. I feel as though they are going to steel my home. I have been here for 25 years. What an abuse of a system that was supposed to be used to help people keep their homes not loose them. Please look into this. The company is called Specialized Loan Servicing. Phone number is XXXX XXXX XXXX XXXX. I also have a second mortgage on the home with XXXX, and they modified my loan as described with no problem.
|
| 05/05/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Our mortgage was with XXXX they started legal action against us and we were making or mortgage payments. This started in XXXX . I entered into an agreement with XXXX XXXX XXXX . I was worried about going into foreclosure so I made an agreement of a {$3500.00} down payment and pa id 3X {$1400.00} for each month for 3 months. We never received the final documents that were promised to us by XXXX . Still very worried I was referred to Attorney XXXX XXXX XXXX , he charged me a professional fee of {$5000.00}. when I first went to his office. I had to give him {$2500.00}. {$750.00} XXXX XXXX , XXXX , {$750.00} XXXX XXXX , XXXX , {$500.00} XXXX XXXX , XXXX , {$500.00} XXXX XXXX , XXXX this was for basic services plus {$500.00} XXXX / XXXX / XXXX to his secretary. I later found that he had not submitted any documents to XXXX on my behalf. Then I was transferred to SLS Loan servicing and it has been one problem after the other. And now a foreclosure sale for XXXX XXXX , XXXX . SLS does not want to help me in any way.
|
| 03/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Hi. Im filing this complaint in reference to my loan that I reinstated and had a lot of outrageous charges. Since pandemic i struggled to make payments. I tried loan modification several times but SLS says they never got a complete package. The fees, attorney fees amount was extremely high for the reinstatement. Even though foreclosure never happened those fees are outrageous. I talked to a rep in XXXX and the amount to reinstate was $ XXXX, they attached alot of unnecessary fees to make it over {$17000.00}. Im requesting that SLS reduce all those unnecessary corporate fees, attorney fees and other fraudulent fees and credit that towards my principle balance or send me a check for the fraudulent charges that was added to my account. I borrowed over {$170000.00} from family member to reinstate my loan. None of that went to my principal balance because its still the same as it was when I fell behind due to the pandemic. after I made a XXXX payment. Those funds should have brought my principle down from what it was in XXXX of 2020. My balance is still the same.
|
| 11/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
SLS Loan XXXX XXXX leinXXXX XXXX Loan XXXX XXXX leinXXXX XXXX XXXX XXXX XXXX CA XXXXWhile in escrow during an approved short sale we discovered issues with title which brought to light a XXXX. We immediately started negotiating with, all of this was being discussed with SLS, via phone calls and paperwork faxed! Out of the blue SLS decided to deny the short sale and foreclose my house while in escrow!!!!! I have a foreclosure set for tomorrow - my question here is how is that possible that a lender can deny a short sale while in escrow!! How can they do tat when they had approved the short sale while in communication with us - NEVER once mentioning that they would recinde their approval. When called they told us that they needed 37 days to review a new file and that now there is simply no time as they are too busy with other files - 37 days???? How can they review a file that has already been approved and all parties amounts are the same?? We have to live with a foreclosure on our back because SLS is too busy for us when we are trying to do the right thing???
|
| 09/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Loan sold or transferred to another company
|
|
Web |
Servicemember |
|
XX/XX/XXXX CFPB - WELLS FARGO XX/XX/XXXX ORDER : RE : Wrongful Foreclosure XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX Dear Sir or Ma'am ; Today at XXXX hours I phoned Wells Fargo XXXX & spoke with XXXX. The bank could NOT confirm that I am included in the settlement, does NOT have a list of affected customers to add me too, has NO email I can send this to, and claims it is reviewing all customers are being reviewed and if included a letter will be sent, but they have NO expected end date for this?
This is unacceptable!
My home at : XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX.
Was wrongfully foreclosed by Wells Fargo on XX/XX/XXXX which is in the period mentioned in the XX/XX/XXXX CFPB XXXX, XXXX XXXX. XXXX l.
Enclosed : XXXX ) Deed of trust # XXXX, XX/XX/XXXX.
XXXX ) Deed of Reconveyance # XXXX, XX/XX/XXXX. Wrongful Foreclosure XXXX XXXX ORDER.
See https : XXXX XXXX ) Trustee deed of trust # XXXX, XXXX.
Please ensure I get my share of the {>= $1,000,000} for home owners.
Thanks, XXXX XXXX, XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX
|
| 08/08/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have request for assistance with XXXX XXXX XXXXXXXX program. My application is completed. State has sent information to SLS on XX/XX/XXXX. On XX/XX/XXXX I was informed response was sent to XXXX XXXX XXXXXXXX program. On XX/XX/XXXX I called XXXX XXXX XXXXXXXX program they confirmed me once again information requesting was send on XX/XX/XXXX.
I called and tried to spoke SLS they told me it will take end of XXXX to send response. XXXX XXXX XXXXXXXX program can complete my application without response form SLS. My request to speak to supervisor or agent from HAF department was denied because they dont speak to homeowner. Loan is ours and we can talk to them is problematic.
Default notice was filed to sell the property on XX/XX/XXXX and we getting close to deadline. By the way I have left 2 messages on a single point of contact phone number no one has returned call. By end of XX/XX/XXXX, it will be close to one and half month and this will get close to deadline. By end of XX/XX/XXXX, it will be close to one and half month and this will get close to deadline.
|
| 05/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
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Specialized Loan Servicing ( SLS ) is claiming to control the rights to collect on alleged debt # XXXX ( see attached ). They are claiming that this relates to a HELOC that was originated on XXXX with XXXX XXXX XXXX. The original and correct XXXX XXXX XXXX account number is XXXX. The account numbers do not match in order to prove up the ability to collect on the alleged debt. Per the FDCPA 16 US Code 1692G, complete verification of the debt is required to proceed with collection activity. SLS is also claiming that true ownership and debt transfer verification can be found on Mortgage Electronic Registration Systems ( MERS ) with the Mortgage Identification Number ( MIN ) listed in the aattached documents. The MIN number is not listed anywhere on the documentation and per my conversations with SLS, they do not have one listed in there system. SLS also stated that there is no affidavit or note allonge to prove up the validity or debt transfer. SLS has not proven up the rights to collect on this debt and should cease and desist any further collection activity.
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| 05/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Below is my letter to my mortgage company that I e-mail to them on XX/XX/XXXX, to which they have not replied. I have called, but the automated system continued to kick me off the line. It is impossible to reach a live person on the phone. Best, XXXX XXXX RE : Loan # XXXX Dear SLS, I am writing to inform you of another error in your calculations. Please see the screen shot attached for verification. On XX/XX/XXXX, my principal balance was XXXX. On XX/XX/30, I made two payments. The first, was {$4500.00}, which brought my principal balance to XXXX. However, the second payment is not calculated correctly in my account ( see attached ). I made a {$1000.00} Payment to principal, which should have then brought my principal balance to XXXX. On, XX/XX/XXXX, I made another payment, of which XXXX should have been applied to the principal, which would have lowered my principal balance further to XXXX. Please check to see if this is correct. [ As of XX/XX/XXXX, my principal balance is listed as {$240000.00} ]. Please update our principal balance to the correct amount.
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| 03/02/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
Older American |
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I have fallen into a financial hardship after my husband passed away, My income has fallen and i fell behind on my mortgage and have not been able to bring my account current, i have submitted a complete hardship/modification assistance package on XX/XX/2017 and SLS is refusing to review me for any sort of modification assistance, I dont know what to do and i am afraid of loosing my home. I called SLS after i submitted the file on XXXX and they confirmed me that they received my modification assistance package and they even requested additional documents to review my file. i have been following up with SLS every day after submission and they have stated that the modification is being reviewed. after a week of review SLS has led me to believe that i was being reviewed on XXXX SLS stated that they will not review me for a modification. For the past week I was informed that i was being reviewed by SLS now with only 9 days to the sell date of my property SLS wants to proceed with the foreclosure. SLS is doing everything possible to sell my home and not help me.
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| 03/01/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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On XXXX XXXX, 2017, I contacted Specialized Loan Servicing LLC ( " SLS '' ) to pay down my mortgage by {$250000.00} and have the monthly payment recalculated ( " recast '' ). The representative told me to fax SLS a letter requesting the {$250000.00} pay-down and loan recast, and the loan investor would then be notified and have 30 days to respond. I faxed the letter on XXXX/XXXX/17, and followed up with SLS two weeks later. The representative confirmed that SLS had received my letter, but that the investor still had two weeks to respond. On XXXX/XXXX/17, I contacted the company again and was notified by XXXX ( Employee # XXXX ) that I was given incorrect information and that I needed to make the principal pay-down first and then submit the letter requesting a loan recast. XXXX could n't explain why I was given incorrect information by SLS customer service twice, or why they neglected to let me know that I was not following the correct process to have my loan recast. I instructed XXXX to log a consumer complaint and that I would be reporting SLS to the CFBP.
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| 08/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We refinanced a home on XX/XX/XXXX. At the time of refinance XXXX was taken as lender reserve for the first 3 months of payments. Our loan was transferred to Specialized Loan Servicing LLC. We sold this property on XX/XX/XXXX ( prior to the first payment being due ). The XXXX was not credited back to us on the payoff statement. When I called Specialized Loan Servicing I was told this would delay if a new payoff request was performed and that the money would be mailed to me. I never received the check. When I call back 10 days after close I was told the check was in the mail. Then I received a check for XXXX. When I called back the third time I was told that the company never received the XXXX. After continuing to press the company that this was inaccurate I was told that I was charged for those three future payments ( meaning I was charged for future interest and my principle amount wasn't reduced ). I can provide all closing, loan documentation. Each call to this company takes over an hour with multiple people unfamiliar transferring calls to new people.
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| 06/02/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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My mortgage was sold to Specialized Loan Servicing late last year. I signed closing documents yesterday to refinance the mortgage. One reason I refinanced was to get away from this company. I had grave concerns about it from reading reviews on XXXX. And now I fear I 've become a victim.
I just read the HUD-1 closing statement line by line ( which I unfortunately did not do before signing it yesterday ) and in the payoff information, XXXX claimed a " late charge balance '' of {$150.00} when in fact, my transaction history with SLS shows NO late charges, ever. They also have charged me XXXX separate {$25.00} fees just to provide the payoff information to the new bank.
The payoff also includes " 5 extra days '' of interest beyond the date the loan will be funded. I do n't know if this is legal or not.
Someone needs to investigate and put a stop to this blatant fraud. I fear I may be stuck paying the bogus charge because I signed the document yesterday before noticing the charge, because the new bank has told me that I have to " take it up with them ''.
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| 02/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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XXXX XXXX sold my mortgage to Specialized Loan Services and notified me by mail, received on XX/XX/XXXX. My first payment to SLS is due XX/XX/XXXX. I have still not received any correspondence from SLS. I called SLS in XX/XX/XXXX and SLS rep gave me my new loan number and they were unable to provide any other info stating that the loan is in a boarding process.
I tried calling them twice in the past week and today and unable to speak to anyone. Today, I was able to access my account online with SLS. I see that my escrow shows a balance but states non tax escrow account. They only show my homeowners policy info. I had escrow impound with XXXX XXXX for property tax and HO insurance. It appears that SLS received rollover of my escrow balance approximately $ 3,4xx. This amount should cover for my property tax as well. My next prop tax is due soon. Please help. There are many other customers going through this issue. We should not be treated like this and there seems to be no corporate responsibility on the part of SLS. You can reach me at XXXX. Thank you.
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| 12/28/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
Servicemember |
|
In XX/XX/XXXX I received notice that full payment was due on my home equity line in the amount of {$9300.00} principal balance plus {$140.00} accrued interest. In XX/XX/XXXX I received a second notice for a larger amount of {$11000.00}. I spoke with a Specialized Loan Servicing, LLC representative named XXXX regarding a rapid payoff schedule, and questioned the new payoff amount. XXXX ordered a new payoff amount be sent to me and said the payoff schedule I proposed would likely be approved and the new charges could be reduced. Instead, in XX/XX/XXXX I received another payoff amount, this time increased to {$12000.00}. I am prepared to pay {$5000.00} toward a reasonable, fair, and honest payoff amount immediately and the remaining balance off by late XX/XX/XXXX.
Specialized Loan Servicing has refused to sent monthly or even quarterly statements for years and they ca n't explain the amounts due when I call for the info. I repeatedly requested statements and needed them during a health crisis because a family member was helping keep track of monthly bills.
|
| 10/03/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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|
Web |
Older American |
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In XX/XX/2005, I took out a HELOC from XXXX XXXXXXXX XXXX. For a loan up to {$51000.00}. We did not spend or use that amount. We don't know the exact amount when the loan was sold to XXXX XXXXXXXX XXXX. Then the loan was then again sold another company and the amount kept increasing. When loan was transferred we never received any information, we couldn't get access to our account. It took approximately 10 years for them to file a foreclosure. With no contact between back then and now. From transferring the loans several times to current account. The amount has changes astronomically in numerous ways. Each company has a different amounts. We are currently in the process of refinancing the house but we need more time to stop the foreclosure. We are also trying to figure out how a HELOC loan such as ours can slip through the cracks and not get any information remotely close to trying to collect a debt years ago and going straight for foreclosure. Had we had proper notification we could have prevented this stressful situation and remained in good standing.
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| 12/06/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Despite my repeated attempts to seek validation of this debt, your organization has failed to provide any satisfactory response. What is particularly distressing is that, upon reviewing my credit report, I discovered that this account is erroneously marked as a charged-off account with an outstanding balance. This misinformation is damaging to my financial standing and creditworthiness. I demand immediate action on your part to rectify this situation. Provide concrete evidence of the alleged charge-off and update the balance to {$0.00}, or alternatively, delete the negative payment status associated with this account. Failure to comply with this demand will not be tolerated. Account : XXXX XXXX XXXX XXXX. I withhold my consent for electronic communication and explicitly request that all responses be conveyed in written form through the United States Postal Service ( XXXX ). I am the primary complainant in this matter, and I hereby grant full authority to the Consumer Financial Protection Bureau ( CFPB ) to thoroughly investigate and address this claim.
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| 10/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Paying off the loan
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|
Web |
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Amended Complaint XXXX ( Wrong Security Deed was submitted for evidence, Disregard Complaint XXXX ) Subject : Discrepancies in Loan Documentation Specialized Loan Servicing I am writing to bring to your attention certain discrepancies in the loan documentation related to the contract. As per your correspondence you stated : Terms of the Loan On XX/XX/XXXX you signed a {$100000.00} Note secured by a Security Deed. Copies of these documents are enclosed for your review.
On XX/XX/XXXX, your prior servicer XXXX advised of the XX/XX/XXXX transfer of servicing to SLS, and on XX/XX/XXXX SLS sent its corresponding Notice of Servicing transfer.
SLS has applied payments as prescribed in the loan origination documents.
Statement of Facts : The Security Deed provided by SLS does not match the original Security Deed obtained from the XXXX XXXX Clerk of Superior Court. ( Please refer to the attached Original Security Deed. ) Specifically, the loan number on the Security Deed is : XXXX, while the loan number on the Notice of Mortgage Servicing Transfer is : XXXX.
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| 01/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I previously made a complaint about this servicer about a unscrupulous charge I have had this mortgage for several years without issue with several other servicers I have used the same bank to make automatic payments without issue I now get this new mortgage servicer and its been nothing but problems XX/XX/2023 I received a phone call from XXXX about a " lost payment " on loan # XXXX I was told by manager XXXX that he was " warning me " that if I want them to look for the payment I would need to go to their website and fill out forms My previous payment before the complaint was processed with no issue.
I gave the check number # XXXX tracking information, dates this was electronically processed through my credit union this was not enough I absolutely believe that this level of difficulty is due to the fact I wrote a complaint about them They are now trying to create situation of confusion and issues where there are none the servicers sole responsibility it to process payment I gave them the same information over the phone as I am submitting here today
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| 10/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
Unbelievable! URGENT!
Please refer to my previous case # XXXX. This case was resolved and correct by Specialized Loan Services on XX/XX/2019. I received a confirmation letter as proof ( attached ).
The correct report was correct for about 1 month. Unfortunately as I am at the end of my Closing Process with my Mortgage Company, this error reappeared, yes WOW!
I made an emergency call to Specialized Loan Service to let them know of the situation. I was connected to XXXX in the Escalation Department who was involved in the resolution of my previous case. She express her apologies and said the she would immediately sent an alert to XXXX that day to correct this before my closing date, XX/XX/2019. A correction of some sort was made by it was INCORRECT! I had to withdraw from the closing process because this error put me back at square one.
At this point I am demanding that this error is PERMANENTLY FIXED IN THE SPECIALIZED LOAN SERVICE DATABASE and that I am reimburse the appraisal cost {$540.00} and the emotional stress this experienced has caused me.
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| 09/08/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan modification,collection,foreclosure
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|
Web |
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SLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX Short Sale package was submitted XXXX/XXXX/16. We called SLS and they told us they would not review for a short sale due to the sale date on XXXX being within 30 days of receipt of the short sale package. The auction was then postponed to XXXX. The rep I spoke to today said they would not review for a short sale due to the package being received within 38 days of the sale date. There are 37 days between XXXX when the package was submitted to the new auction date of XXXX. Yes - it was 30 days at first, then it was changed to 38 days. Coincidence? I think not ... ..
It is obvious they have been trained to lie and deceive.
Does the investor even know they received a short sale package? Is this evidence of SLS postponing a foreclosure date simply to defraud the investor out of further servicing fees?
We have another file with SLS that they are doing the same thing on. It is very apparent this is a pattern of behavior for SLS, and they have no intention of working on any of their short sale files.
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| 06/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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We refinanced our mortgage with another lender, but our previous lender was CMC Funding. Due to the refinance, we were to receive money from our escrow account equaling about {$4500.00}. We have received {$2100.00} of it but have not received the {$2400.00} from the insurance portion of escrow. I have contacted them on numerous occasions. Earliest being close to XX/XX/20 with me requesting status on our escrow checks. This date I was told that XXXX XXXX was paid {$2400.00} using a card and I would need to contact them. I contacted the insurance company and they told me that the charge was reversed due to Insufficient Funds back to the card they used. Most recently on XX/XX/20 when I was told that the charge to insurance was reversed and we would receive the funds by check in at least two weeks. Today ( XX/XX/20 ), I'm being told it will be 19 days. Also, CMC Funding has not issued the Lien Release to the Registrar 's Office in XXXX XXXX, TN so we can close on our second mortgage. They said they would resend it online but they have failed to do so.
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| 01/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My complaint is with Specialized Loan Servicing, LLC. ( The original loan was with XXXX in 2006. It was sold to XXXX XXXX and then to SLS. ) Since XXXX, 2006, we have made payments of {$610.00} per month, for a total of {$91000.00}. Of that, approximately {$17000.00} has gone on the principal and approximately {$74000.00} has gone on interest. There is an adjustable rate, but it has essentially remained at 10 %. The current outstanding balance is {$60000.00}.
I recently contacted SLS about paying off the mortgage early for a reduced amount. It's a 30 yr mtge, so I still have about 16 yrs to go. Since I have already paid more on interest than I actually borrowed, it seems reasonable that they could reduce the payoff amount to {$30000.00} or {$40000.00}. SLS, however, does not see it that way! I apparently did not understand that this was set up in such a way that would involve paying back more than THREE TIMES what I actually borrowed! That is totally unfair and unethical. Please tell me this can be resolved in my favor. Thank you for your time.
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| 05/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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We were in a chapter XXXX and were at the end of it ready to have it discharged. When Specialized loan Servicing LLC would not sign off for the discharge, they claimed we still owed them over XXXX dollars. We explained to him this. In XX/XX/XXXX we got a letter from our chapter XXXX lawyer about our mortgage is being transferred to Specialized Loan Servicing LLC. So we called to make a payment. They would not talk to us because we did not have a loan number. So this went on for three months but in this three months our trustee was making payments to them. Then My husband called because they would not give me ( XXXX ) any information. Finally in XX/XX/XXXX they took our payment. Then again in XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX. Them I called to make XX/XX/XXXX payment and they would not take it. This is right after our lawyer went to court and won against them that we were currant on our payments and we did not own any back payments. We had also just received our Chapter XXXX discharge. I fully intend to make my XX/XX/XXXX payment I will mail it.
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| 11/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Despite having Federal Flood Insurance Specialized Loan Servicing placed forced flood insurance on our house. Since there was a change in the amount of the payment they cancelled our automatic electronic payments. After submitting proof of coverage they removed the forced flood so I asked to have Automatic payments applied again. SLS indicated that it would take more than a month for the electronic payments to be reestablished I made the next month 's payment early, recieved a confermation number and verbal ( recorded ) confirmation that is was completed. SLS mishandled the payment, withdrew the incorrect amount of money and applied the money as principal rather than making the monthly payment as agreed. SLS then claimed the monthly payment was not made, made a report to credit reporting agencies and charged late fees. SLS then failed to honor the electronic payment request for the following month. SLS made false statements regarding the situation to myself and made threatening statements to my wife when she called to inquire about the situation.
|
| 10/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
|
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My account ( # XXXX ) with Specialized Loan Servicing ( SLS ) has been positive with no late payments for well over two years since early XXXX. In XX/XX/XXXX, I obtained a written payoff quote of {$2300.00}.
On XX/XX/XXXX, I made two payments - one electronic payment via their website in the amount of {$1700.00} and I mailed a certified cashier 's check to their office in the amount of {$600.00}. The electronic payment posted to my account within 24 hours and the check payment posted XX/XX/XXXX.
On or about XX/XX/XXXX, SLS reported my account as delinquent for the month of XX/XX/XXXX. This inaccurate reporting has resulted in negative marks on my credit files with the three major credit reporting bureaus and caused my XXXX credit score to drop over 50 points.
PLEASE HELP ME! I am due to close on a new home on XX/XX/XXXX and this inaccurate reporting will likely cause me to be denied approval of my new home and mortgage. Their representatives have been quite difficult to work with so I am seeking your intervention and guidance. Please help!
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| 07/31/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
SLS had requested an additional 45 days to respond basis for the denial of the credits for Tier 2 and/or the Tier 1 denial based on all sources of income, but yet, SLS sent me a modification package due to be signed, filed and entered by XX/XX/2016, which is days before the time they requested to evaluate.
Please be aware that my loan was a predatory loan approved based on my excellent credit score, originated by XXXX then transferred to XXXX and now SLS.
The lack of interest from XXXX XXXX and XXXX to evaluate my case and modify, resulted in years of unpaid mortgage payments, which SLS is now adding as 1 final balloon payment to be made at the end of the term, including their attorney fees, after my last mortgage payment is made in 30 years. ( Loan mod. package attached. ) My wish is for SLS to re-examine the loan mod for either further credits on the Tier 2 or a principal reduction and credits consistent with the Tier 1 guidelines, the servicer and the lender will permit the evaluation without compromising the existing agreement.
Thank you.
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| 03/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My situation is unique because its been caused by my employer state government closed my work the sudden loss of income had a bad impact on my health to the point that I was forced to apply for my social security benefit unfortunately government dont care about people they are slow behind I send my situation to the office of senator XXXX XXXX and California governor XXXX XXXX and they are aware of my situation I the other hand SLS never worked or try to assist me And from the beginning everything they done is only in a path to take my home SLS is under a lawsuites for not comply and doing the same thing they done to me to other homeowner and this is how they operate by playing game toying with home owners so they could take their home I have hundreds of complaints of other homeowners that how SLS took their home On the same date that SLS is selling g my home I have XXXX My son is in. XXXX XXXX SLS is a fruad company and they need to be fined and put away for what they done and doing to home owners Cfpb not doing their job by not investigate SLS
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| 10/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Loan sold or transferred to another company
|
|
Web |
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Subject : Discrepancies in Loan Documentation Provided by SLS Specialized Loan Servicing, I am writing to bring to your attention certain discrepancies in the loan documentation related to the contract. As per your correspondence you stated : Terms of the Loan On XX/XX/XXXX you signed a {$100000.00} Note secured by a Security Deed. Copies of these documents are enclosed for your review.
On XX/XX/XXXX, your prior servicer XXXX advised of the XX/XX/XXXX transfer of servicing to SLS, and on XX/XX/XXXX SLS sent its corresponding Notice of Servicing transfer.
SLS has applied payments as prescribed in the loan origination documents.
Statement of Facts : The Security Deed provided by SLS does not match the original Security Deed obtained from the loan originator : XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, GA XXXX ), and the XXXX XXXX XXXX XXXX XXXX XXXX. ( Please refer to the attached Original Security Deed. ) Specifically, the loan number on the XXXX Deed is : XXXX, while the loan number on the Notice of Mortgage Servicing Transfer is : XXXX.
|
| 08/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
CMC Funding, lnc c/o Specialized Loan Servicing LLC took over the servicing of my mortgage effective XX/XX/2020. I followed the instructions provided and mailed my XX/XX/XXXX payment to CMC Funding. The check cleared my bank on XX/XX/2020. Because of several mistakes made by CMC Funding detailed in my attached letter mailed to CMC Funding on XX/XX/2020, they autodrafted a second payment on XX/XX/2020. Contrary to my repeated requests for a return of the second payment they mistakenly autodrafted, they applied the second payment to the principle on XX/XX/2020. Only after further requests did CMC Funding finally return the second XXXX payment, which I received on XX/XX/2020, almost 40 days after they took the second payment. I asked for restitution for the loss of use of the wrongly autodrafted second XXXX payment, and the company 's response is attached. Basically, they have told me they are within their legal rights to wrongly take a second payment and they owe me nothing other than the return of the money, not even an apology for their error.
|
| 08/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I filed a complaint against Specialized Loan Servicing, case number XXXX, in which SLS is claiming that I have missed a monthly mortgage specifically on XX/XX/2017 in the amount of {$1300.00}. That was SLS 's response to my case where I was asking why I owe them a month 's mortgage payment plus interest when I know I have never missed a mortgage payment ever.
I checked my payment history with SLS and it clearly shows that I paid {$1300.00} on XX/XX/XXXX for the monthly mortgage for XX/XX/2017. Then on XX/XX/XXXX I made an early payment for {$1300.00} to SLS for the month of XX/XX/2017. This was where the problem began. Somehow SLS credited this payment somewhere else and not to my XX/XX/2017 mortgage payment.
SLS can double check my payment history and it will clearly show that I paid twice in the month of XXXX. It was because of my early payment to SLS that this problem occurred.
With that said, I would like SLS to reconsider and double check my records to verify that I have never missed a monthly mortgage payment.
Regards, XXXX XXXX XXXX
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| 11/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
My loan was transferred to Specialized loan Servicing in XX/XX/XXXX XXXX. from XXXX XXXX . SLS was to start accepting payments after XX/XX/XXXX XXXX XXXX approved me for a Flex Modification trial plan XX/XX/XXXX Payments were to begin XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX. After the transfer SLS would not honor the trial flex modification. XX/XX/XXXX i traveled to XXXX for my brothers wedding. I did not return to the states until XX/XX/XXXX. A modification was mailed to my home. A relative who was checking on my house while i was away mailed the packet to me. The modification was dated XX/XX/XXXX. I wanted to accept but i had difficulty getting to the US embassy in time to get in notarized. I did call SLS to explain my situation. However SLS was unwilling to extend the deadline. When i came back to the states i saw a HUD housing counselor. A financial packet was sent to SLS on XX/XX/XXXX via usps 2-3 mail. That modification request was denied because SLS states that a trial plan was previously offered and failed. I never had a trial plan with SLS
|
| 11/22/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I stopped paying my second mortgage of XXXX when I filed for bankruptcy in XX/XX/XXXX. I found out that SLS had placed a lien on property XX/XX/XXXX. We found out because we had a buyer for our home. I did not understand that a discharge of the debt was not a discharge because a lien could be placed on the property. SLS sent us a pre-foreclosure letter in XXXX and last week said we could pay {$6700.00} and make payments of $ XXXX per month. They said the loan amount was now {$55000.00}! We had paid $ XXXX per month from XXXX to XXXX. The balance of the loan at time of discharge was {$25000.00}. The interest and fees for eight years is {$30000.00}!! I dont think it is fair to charge so much interest and wait 8 years to place a lien on the property. I would like SLS to reduce the amount owed to a reasonable amount of {$35000.00}. I could make payments of $ XXXX per month but do not have {$6600.00} for a down payment. I am retired and my wife is on XXXX because she has XXXX XXXX XXXX.
The person working with me at SLS is XXXX XXXX XXXX or XXXX
|
| 10/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I obtained a payoff amount ( through XX/XX/2018 ). Paid the amount through Bill Pay ( XX/XX/2018 ), ( same way I've paid every payment previously ). Those funds come out of my checking account immediately. Specialized Loan Servicing ( XXXX XXXX, CO XXXX ), returned the entire amount. Never notified me. Instead I received my next month 's statement ( reflecting no payment made ). It was then that I checked my checking account & saw they had returned the funds to my bank on XX/XX/2018. So, I sent another payment of the entire amount reflected on the statement (XX/XX/2018 ) & they just returned it. It's outrageous. These folks won't let me payoff this mortgage.
I believe they hate losing a client who has paid off their mortgage & want to continue to charge interest. It is obvious to everybody that Bill Pay only issues payments where the funds have already been drawn ( good float for banks ). Therefore, the mortgage company has no risk by applying the funds.
BillPay should be no different than a wire or bank funds, because, they ARE bank funds.
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| 02/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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Our loan was transferred XX/XX/2017 from XXXX XXXX XXXX, a fairly reputable institution, to Specialized Loan Servicing SLS ( not so reputable ). Upon conversation with new agent he recommended we sign up for autopay that directly drafts from checking to the loan, we signed on. I went online and entered an amount of an even {$900.00} to be drafted on the XXXX of every month. On XX/XX/XXXX they took out the {$900.00} AND {$900.00} which is the TRUE payment but I always pay {$900.00} to keep my records simple. They took 2 payments for 1 month and left me without monies to pay the rest of my obligations for the beginning of the month! ( TOOK WITHOUT PERMISSION TO TAKE MORE THAN I AUTHORIZED! ) I phoned immediately Friday XX/XX/XXXX and was told the money would be refunded. I phoned today to verify this to be true and I was told it was sent for further review and may or may NOT be refunded and there will be an answer by XX/XX/XXXX. I feel this is unfair lending practices as they no right to take more out of my personal checking without my consent.
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| 10/12/2017 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Good morning. My name is XXXX XXXX XXXX, XXXX # XXXX. I represent XXXX and XXXX XXXX in the following situation : Earlier this year XXXX and XXXX 's mother, XXXX XXXX lived in XXXX XXXX Florida at XXXX XXXX XXXX, XXXX XXXX Florida, XXXX and passed away in XXXX. She has a mortgage on the home secured by XXXX Bank as the owner and SLS as the servicer. The home is now in foreclosure and just came out of probate as the 2 sons, XXXX and XXXX are the executors of the estate of XXXX XXXX, XXXX, they are NOT liable for her mortgage debt. To make things easier to get past this, the son 's have hired me to negotiate a short sale with the servicer, SLS and I am moving forward with that. Here is the problem. The foreclosing attorney, XXXX XXXX of XXXX XXXX XXXX, XXXX Fl, XXXX keeps sending XXXX, XXXX and even their spouses summons and filing for foreclosure to collect the unpaid mortgage on their DEACEASED mother 's home. The servicer, SLS has all of my representative paperwork stating that I now have a cash borrower and we can negotiate a short sale.
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| 06/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American |
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XXXX XXXX XXXX XXXX transferred my mortgage to Specialized Loan Servicing on XX/XX/21. This complaint is addressed to Specialized Loan Servicing. I received a letter from them today stating that my home mortgage was delinquent. Then they offered me programs such as loan modification and repayment plans. My account with SLS is NOT delinquent. I have been with SLS since XX/XX/21 and I haven't missed a payment. When I called SLS today, I was told that the letter was sent to all customers to see if they were interested in any repayment options. So they sent letters to all customers stating that the accounts were currently delinquent? It is one thing if SLS wants to offer customers a repayment option. But it is deceitful and dishonest to tell customers that their mortgages are delinquent to get them to sign up for a new plan. SLS also claimed that I missed a mortgage payment on my credit report, which is not true. Although I called them and requested that they correct their inaccurate claim on my credit report, it still has not been corrected.
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| 09/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XXXX XXXX became a new servicer to XXXX XXXX XXXX XXXX specialized loan servicing during that time my moms annual loan statement came out and showed a deficit in the escrow balance. She included with her payment a payment to be applied for the total of the deficit in escrow. The servicer XXXX XXXX specialized loan servicing did not apply The payment of the deficit amount to toward the escrow DEF deficiency therefore it got wrapped into the loan and the payment became larger. She was given a choice to either pay that deficiency in full or have it wrapped into the loan. She decided to pay the deficiency in full in addition to making her mortgage payment on time. Shes never been late. The servicer today has been slow to fix and redirect the deficiency amount to be applied in full and while my mom is protected under RESPA now two payments have passed without being paid until they can figure out the math. This is been a very frustrating process I believe somebody should be watching over their shoulder because Im sure we are not the only ones.
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| 08/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Greetings, this is yet another complaint for the same issue as before, loan servicing company is again harassing and threatening to levy flood insurance alleging my policy expired in XXXX, XXXX, XXXX, when it did not. Just a few months ago they were doing the same and the policy was uploaded to their systems which shows expiry of XX/XX/XXXX, yet here we are again. How can we make this stop? I have owned multiple properties before and have never had issues like this with any lender/loan servicing company.
Its most concerning and another reason for this complaint that the company does NOT have a customer help line. I have called the number on the documentation received and am given all auto options, but no option to speak to someone. Further, i have sent emails to the XXXX and those are never responded to. In my last complaint the company alleged not to have received my emails, i'm sure they will do so again, but i have the proof that they were sent. Can CFPB do anything about this? Are consumers to pay for these company 's incompetence?
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| 01/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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|
Web |
Older American |
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I am very upset of the way Specialist Loan Servicing has handle my loan. First my income is always calculated wrong and the value of my property as well, I have paid for my own Appraisal to proof SLS that my home is severely under water. I am been forced to reapply every time, and is always the same decision. However I have my nephew as a contributor, and I have provided SLS many documents for proof of occupancy and still they keep requesting more documents every time. At this point I am more than sure that SLS does not have any intentions of helping me, instead SLS is prolonging may case making me fall more behind. I am tired of the fraudulent and deceptive practices SLS has used in order to denied me a modification. I am going trough so much stress and is affecting my health. My half-brother and nephew are the only source of income I have. I have provided their state id and tax returns and they both have my property address. Therefore I am hoping that SLS can finally finish the review and provide me with an affordable mortgage payment.
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| 11/20/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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I hope this letter finds you well. I am writing to bring to your attention a discrepancy in my credit report maintained by your bureau. Upon reviewing my credit history, I have noticed the presence of inaccurate late payments, which do not accurately reflect my payment history.
I pride myself on being a responsible and diligent payer, consistently meeting my financial obligations on time. The reported late payments are inconsistent with my financial behavior, and I believe there has been an error in the reporting process.
Account Information : SPECIALIZED LOAN SERVI XXXX Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history.
I am kindly requesting a thorough investigation into this matter and the prompt correction of the inaccurate information on my credit report. I understand the importance of accurate credit reporting and the impact it has on my overall financial well-being.
As such, I request your cooperation in rectifying this error as soon as possible.
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| 05/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
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On XX/XX/XXXX, I was transferred from XXXX XXXX to Specialized Loan Servicing. Since the change, I have had a constant issue with Specialized Loan Servicing. I didn't even receive a " welcome letter '' until XX/XX/XXXX, where they demanded I owed {$11000.00}. I filed a complaint against them and magically the amount was reduced to {$4700.00}. The company also added a {$20.00} fee thats just titled " Fee Billed '' on XX/XX/XXXX. When I called on XX/XX/XXXX, I was told this was because my home was assessed, yet they don't have a report listed nor was I contacted about any assessment that would be performed.
I also applied for the IL Homeownership Assistance Program where I was approved. On XX/XX/XXXX, the program wire transferred {$5700.00} to Specialized Loan Servicing to bring this account current.
The practice SLS performs are predatorily and they should NOT be in business. They are known to take over loans that have potential to foreclose if the property has equity and they can make a quick dollar. This company is worse than XXXX.
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| 04/05/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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We are buying a new house and the mortgage company is requiring the following documentation to proceed - Condition Description Provide documentation from XXXX XXXX XXXX showing full principal balance from home equity loan # XXXX was transferred into new installment loan account # XXXX.
Date Assigned XX/XX/XXXX Condition Status : Required I have spoken with XXXX XXXX XXXX and Specialized Loan Servicing 4 times each. The documentation needed is from XXXX XXXX. XXXX XXXX XXXX tells me since loan servicing was transferred to Specialized, I have to request from them. However, when I speak with Specialized they tell me they can not provide since this is before they took over the loan ( XX/XX/XXXX ) and they refer me back to XXXX XXXX XXXX. Ive spoken with XXXX XXXX XXXX Back Office Team and they tell me that they don't have access to those records because of the transfer to Specialized and that Specialized has to help me. I requested loan history documents twice ( XX/XX/XXXX and XX/XX/XXXX ) from Specialized but still haven't received them.
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| 02/08/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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|
Web |
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I purchase a home for {$560000.00}, I hired a law firm to assist with a loan modificaftion, I entered into the contract and paid {$1200.00}, to start and XXXX a month for almost two years. T servicer is illegally selling my home, Specialized Loan Servicing, paid the law firm {$2800.00}, to turn the paperwork and over the account to them. and SLS set a sales date of XX/XX/2017 and mailed a letter to me, on XX/XX/2017, stating they could n't reveiw the file for a modification, becuase it was less than 30 day to the sale. I have been paying the law for for 2 years. SLS is also not the creditor, but a accounting service for the lender and ca n't force a sal of a property, if they are n't the owner of the debt and/or interset in the property.
Both SLS and The law firm, comspired together to undermind my interest in the property and to steal, the property from under my ownweship. Racketeering and Fraud, Theft, etc.
XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX. XXXX. Specialized Loan Servicing XXXX XXXX XXXX # XXXX, XXXX XXXX, XXXX XXXX,
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| 09/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
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Loan was sold to SLS ( specialized Loan Servicing ) XXXX, XXXX. A dispute regarding funds deposited with XXXX, previous servicer existed and were not related to SLS causing my payment to dramatically increase with little or not adjustments to my hazard insurance or tax base. The figures causing my payment to go up do not accurately reflect funds that should have transferred from previous servicer to current servicer of my loan. Discussions with SLS on XX/XX/XXXX and again on XX/XX/XXXX indicate discrepancy.
Thank you for the explanation of how the escrow analysis is achieved. This however does not explain the discrepancy of funds as processed by both SLS and XXXX.
Taxes paid in XXXX were XXXX, and XXXX were XXXX. Hazard insurance paid in XXXX were XXXX, XXXX were XXXX and currently are XXXX. Clearly there is no need for any increase in monthly payment, rather a decrease. There needs to be a complete review of escrow withholding and reporting dating back to XX/XX/XXXX. I believe there is inaccurate accounting and reporting or fraud.
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| 12/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I AM APPEALING ALL OF THESE ACTIONS AND BY THE RULES, I WILL NOT BE ABLE TO GIVE ANY ANSWER TO THEIR FILING. IF MY APPEAL IS REFUSED THEN WE WILL LOOSE OUR HOME. EVICTION OF THE XXXX XXXX IS AS FAR AS I HAVE READ AN ILLEGAL AND IMMORAL ACT THAT SHOULD BE ORDERED BY THE COURT AS NO CONTEST AND THE SUIT BE DROPPED. ANY HELP THAT CFPB CAN HELP US WITH WOULD BE OF GREAT APPRECIATION AND BASICALLY SVING OUR HOME AND OUR LIIVES. PLEASE CONTACT ME ASAP AND LET US KNOW IF WE HAVE A CHANCE OF STAING IN OUR HOME TO SHOW THESE MORTGAGE BUTCHERS THE RIGHT TO DO BUSINESS. AND THAT AN OLD COUNTRY BOY AND HIS WIFE AINT GON NA GIVE UP SO EASILY, BECAUSE MY XXXX GRADE MATH SKILLS BEATS OUT THEIR XXXX GRADE MATH IN THIS XXXX SINCERELY,. XXXX AND XXXX XXXX CELL PHONE XXXX HOME XXXX XXXX OTHER CELL PHONE XXXX PS,, THE FIRSTCOMPLAINT GIVEN TO THEM OF THEIR MISTAKE AND DEFAULT WAS TOTALLY IGNORE BY THEM ONCE THE CFPB HAD CONTACTED THEM. PLEASE DO SO AGAIN AND SEE IF THEY CAN DO THE RIGHT THING AND STOP THE CONTINUE OF THIS FORECLOSURE AND GIVE UP THE DEED
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| 04/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
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XXXX XXXX XXXX, XXXX in XXXX, Colorado has reported me late on my mortgage 120 days.
This is not true.
They also reported that my mortgage was restructured the first of this year.
That is also not true.
Their incompetence has cost me over 100 points on my credit and this is not the first time they tried this. They are trying to go legit but are so horribly incompetent that they can not handle mortgages. I will be reporting this story to whomever I can find in the government and also to the Oregon Department of Financial Regulation.
I have never been late with a mortgage payment in reality but with this " company '' I have been twice. They reported me over 7 years ago for being late which I fought and was able to prove that they just did not post my mortgage payment.
I called this morning after not sleeping all night and they have to have a manager call me back sometime today. Well I work for a living and why can not the manager that was texting with the person I was talking to call me back now? Great customer service SLS.
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| 09/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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I was in forbearance since COVID started. This bank kept calling me and calling me and I finally was able to pay what I owed. When I paid them, they said there shouldnt be any fees but on the day I sen tin my payment, they tack on a Property inspection fee. This was all on XX/XX/19. I have called twice and 2 agents told me there shouldnt be any fees and they will escalated but after a month since the fees was put on. Its still there and the bank agents just give me run arounds and escalate that goes nowhere.
The fee is {$15.00} but its not the amount. Its the way they tack these onto unsuspecting customers. And this is after I ask them if there are any fees.
I attached the screenshot of my payments. The fee of is on the same day I submitted payment.
Even before this, the company kept calling me saying they cant extend the COVID forbearance even though its required by law. Yes. I have called them to extend and they said its extended. Then they turn around and require me to fill out one of their forms in order for me to be qualified.
|
| 04/29/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
1. My loan was consolidated without my consent 2. The Specialized Loan Servicing LL are not providing me with monthly statements 3. I have asked of copy of past monthly statements and have been denied.
4. I have asked for payment history and loan agreement and have not received it.
5. I have received inconsistent answers from their customer representatives regarding my concerns.
6. I have been told that I have an excess amounts on my loan but have also been told that the interest on different months is past due.
7. I was told by one representative that they were not ready to receive these loans from XXXX XXXX XXXX and that is why there are so many discrepancies since their system was not set-up for these loans and funds and payments are not being applied correctly.
8. I sent a letter with my original concerns, they acknowledged receiving my letter, XX/XX/2020 but their response letter was dated until XX/XX/2020. Over one month before a response was provided.
This situation has cause me grief, frustration and unnecessary stress.
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| 02/24/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Older American |
|
I borrowed money to pay off debt through XXXX. They transferred the loan to Achieve. The original loan was done by issuing me checks to pay off my creditors. I was given two checks to be paid to the Federal agency, the department of education. I did not send the checks because of the student debt loan forgiveness program authorized by the Biden administration, expecting the loans to be forgiven ( these were parent plus loans and the loans were forgiven ). I contacted XXXX about seven weeks ago to have that part of my debt to them canceled, or for them to reimburse me, along with accrued interest for the uncashed checks. They have not reimbursed me and keep telling me they are attempting to do so, but they have to verify the checks with XXXX. My patience is exhausted. I have evidence the checks were not cashed, as they are in my possession. I am currently awaiting a mortgage refinance loan and fear my money will never be returned to me. Achieve loans insists they can not even give me an estimated time for the resolution of the issue.
|
| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
In XXXX, I refinanced my mortgage with XXXX XXXX. At some point, I decided to pay my mortgage by Electronic Funds Transfer. In XXXX, I was having XXXX XXXXXXXX, and asked for paper billing. I received paper billing, along with a letter stating that I had been paying my mortgage on 2 bills. XXXX XXXX, then stated that I would be given the newer number, dropping the first mortgage. After a couple of months, XXXX XXXX changed my mortgage lender to Specialized Loan Servicing. I continued to pay my mortgage to Specialized Loan Servicing. When I decided to refinance this past year, I was told that there was no record for between 10-24 months, of my Mortgage being paid. I contacted CPFB, and requested that my account be brought up to date, and that my payments be reflected. At this point, I feel that XXXX XXXX absolutely did the wrong thing when they duplicated my mortgage payment, and that is grand theft. I also feel that Specialized Loan Servicing, by not making note of my payments, for 10-12 months, also negatively effected my credit.
|
| 10/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
About a refinance application to my existing mortgage with interest rate of 7.5 % I tried several times in the last two years to get a refinance lowering the rates to at least 3.8 % but were not successful due to false credit reporting by the present lien holder Specialized Loan Servicing. They reported that I was 30 days late in payments each month, from XX/XX/2019 to the present according to the credit reporting agencies. Before this loan was sold by XXXX to this company I never had a derogatory credit report and my FICO scores run from 600 to 750. I never missed a payment maybe 10 days late but not consecutive 30 days late each month. As I spoke to another mortgage originator today. I was told about this problem. I have statement records of payment from where my account is which is XXXX XXXX that will show I never missed payments to this mortgage.
I really wanted just to refinance and lower the interest on the loan which is extremely high and I could not get it due to this company 's false reporting to the three credit bureau.
|
| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have had a very difficult time with SLS. I have tried to submit for a loan modification several times. I was never able to communicate to the same person which always caused confusion. SLS always seemed to lose my paperwork, which I constantly had to re-fax. I currently have a full modification package submitted with every required document. SLS has refused to review the documents. Stating the need 37 days. I have been informed by HUD under the California Homeowner Bills of Rights it 5 days. Which I have done.
The hardship that has caused me to be in this situation is I was laid off 8 months before COVID hit the United State. I was applying for a new jobs and the pandemic stopped all the interviews and process I had completed. I kept looking for work during the pandemic and was finally hired for a new job in XX/XX/2021. I am back to work full time with a great new job and with my wife income as well we can easily afford our mortgage payments. HUD has informed me that my gross income qualifies under mortgage banking guidelines.
|
| 11/22/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
submitted a mod review package XX/XX/ Since then I 've submitted multiple pages of documentation as they have requested without question. Today I reached out to the lender to get clarification on a letter the borrower received requesting documents. I submit documents electronically via email. The lender claims that they do n't have the XXXX but it was submitted with the original package. They are also requesting the homeowners association statement which has also been submitted in XX/XX/XXXX. I have tried to communicate directly with the point of contact who is named XXXX but have never EVER spoken to him. Also tried to request to speak with XXXX 's supervisor and of course there were no supervisors available. The lender has continuously been unorganized. When I called for an update XX/XX/2016 I was told that the review was denied due to the XXXX being incomplete. The rep I spoke to reviewed the XXXX I sent in most recently and confirmed that it was complete and accurate and said she would send an email to reopen the review.
|
| 03/19/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
I am in process of doing a Chapter XXXX bankruptcy. My loans were originally with XXXX XXXX XXXX, they transferred or sold the loan to Specialized Loan Servicing. The problems is that no matter how many payments I make, I am never up to date per them or their system. Since I am going through a bankruptcy they state that they can not provide me with any paperwork on my payments, except through some special request process and it can only go to my lawyer. I have not put this loan in the process and I having been trying to pay my XXXX and XXXX payments, and now they are stating that I owe them from XX/XX/2019 and to become current it will be over {$6000.00}. dollars. I have no idea what is going on why they are saying this and how to make this work as they will not work with me. Please help me, I am already fighting through devastating financial issues and each time I think oh I have a soultion, then another issue comes up based on the fact that I can't fact check or see any kind of information about the amount of money that I owe.
|
| 10/14/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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I have a home equity loan with SLS, formerly XXXX XXXX XXXX. I entered into a loan modification with them in XXXX at a monthly amount of XXXX. They continue to show a suspense amounts on my statements usually of XXXX and always past due amounts, My first payment in XXXX was applied to principal and should be to interest, and I have called repeatedly and written to their corporate offices as told to by their customer service dept to get this reapplied.
I always call the automated system and on XXXX the total amount due per them was {$630.00}, which I paid on their automated system from my account at XXXX Bank, which should have brought me to XXXX XXXX due until XXXX XXXX. I just got a statement dated XXXX which says I owe {$1200.00} by XXXX, and {$580.00} is past due. How can I be past due that amount if I paid everything current as of XXXX per their system. When I was told by their customer service person XXXX to write to the corporate office XXXX cash apps XXXX to get the first payment applied correctly, it has never happened.
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| 05/17/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
In response to a previous complaint Specialized Loan Servicing LLC stated they do not hold the loan, but in fact were just servicing the Loan for a 3rd party. The last Bank to hold the mortgage was XXXX XXXX. I wrote XXXX XXXX concerning the handling of the loan and I was advised by XXXX XXXX that they sold the Loan to Specialized Loan Servicing LLC on XX/XX/XXXX and that XXXX XXXX no longer has an interest in the Mortgage Loan.
So the question is Who exactly holds the Mortgage Loan for XXXX XXXX. According to XXXX XXXX it was sold to Specialized Loan Servicing LLC, but Specialized Loan Servicing LLC states they are only Servicing the Loan for a 3rd party. WHO HOLDS THE MORTGAGE LOAN FOR XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, Tx XXXX??
In response to a prior complaint, from XX/XX/XXXX, Specialized Loan Servicing LLC stated they would send an Amortization Schedule under separate cover to our mailing address, However it has been more than a month and we have not received the Schedule. Please provide the schedule as requested.
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