| 12/13/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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In response to a letter mailed to my house advertising a program for veterans that lowered the interest rate on our home 's mortgage, my husband and I decided to refinance with Southpoint Financial Services. XXXX of their selling points is that customers get to lower their interest rate and skip two months of mortgage payments. The process began in XXXX 2016. All forms had been submitted and papers signed in late XXXX 2016. I was in regular contact with Southpoint 's representative via email and phone calls during this time period. I wanted to make sure we understood the process and were doing our part to complete this transaction. Part of my questions pertained to when our next mortgage payment would be due and if we needed to keep paying the bank that owned our mortgage at the time, as I did not want to get behind on any mortgage payments. Part of my questioning included the benefit of getting to skip XXXX mortgage payments. I was in contact with the agent on XXXX XXXX, 2016, to confirm that all paperwork would be signed that evening with a notary from a title company working with Southpoint. However, due to an error on the paperwork produced by the agent I was working with, the first mortgage payment was due XXXX XXXX, 2016. We had made our XXXX 2016 payment ( which was refunded to us by the former bank ). But we did not get to skip another payment. We were counting on that money to take care of a medical procedure for our son. The XXXX XXXX, 2016, payment date was included in the paperwork we signed. However, the notary from the title company skimmed over all paperwork and did not point that out to us. Plus, the paperwork was sloppily prepared with the wrong payment date in the first place. We received our first mortgage payment notice on XXXX XXXX, 2016. It stated that our first payment to the new lender was due XXXX XXXX, 2016, and we would be behind on our mortgage and owe a late fee if the mortgage payment were not made before XXXX XXXX, 2016. Of course we were blindsided by this news. I made numerous phone calls trying to explain the situation to bank and that we had not expected to have to make this payment since XXXX of the selling points of refinancing was getting to skip XXXX mortgage payments. I also made several phone calls to Southpoint, speaking to the agent I had worked with for two months and his supervisor. I explained the situation in detail to them as well. While they admitted that they had made an error in their paperwork, they stated that there was nothing they could do to remedy their mistake.
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| 11/13/2019 |
No |
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- Trouble during payment process
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Web |
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On XX/XX/2018, I went to closing and closed on my house using SouthPoint Financial Services Inc as the mortgage Brooker, few months after closing in XXXX of 2018 I received a call XXXX XXXX my then loan officer stating that there was an issue with the mortgage and it can't be sold because my dad ( co-Borrower ) already has an FHA loan and one person can not have two FHA loan. I asked how is that possible and why wasn't that something they would have caught during underwriting before we got to closing, he stated that he doesn't know and we need to try and fix this issue. During the process of obtaining the loan through SouthPoint, i was told by XXXX XXXX that i need a co-borrower and i ask if i could used my dad and he stated yes. I provided all my dad 's information to XXXX and explained that he filed bankruptcies over 10 years ago and that he did own a home with my mom that they are currently living in, long story short, FHA has not Insured my mortgage and my home is not showing on my credit report., Its been over a year and SouthPoint has not attempted to help with this matter, despite the fact that I have been paying my mortgage to SouthPoint and they have been cashing my checks every month with includes my escrows, they have not paid my county taxes, they have not sent me a detailed statement which I have requested on several occasions. I was also told that we committed fraud and that I need to refinance the mortgage in order to take my dad off the loan.
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| 12/20/2022 |
No |
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Web |
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I was approved for a XXXX XXXX but I couldn't find anything in my area. I knew I would have an issue getting a conventional loan because of my work history. My realtor informed me to speak with XXXX XXXX XXXX at SouthPoint Financial Services Inc. She told me that she knew of previous clients who used her to close with the same work history. My realtor informed the company of my work history, and I reiterated this to XXXX XXXX and XXXX XXXX, who later took over for XXXX XXXX. They insisted I continue with the process. I was preapproved. Once I went under contract on a property, XXXX XXXX contacted me on XX/XX/2021, stating that I was denied because of my work history. I was livid because they were fully aware of this from the beginning. I reached out to XXXX XXXX on XX/XX/2021, the company 's President to make a complaint against XXXX XXXX and XXXX XXXX for negligence. I knew everything was done in-house, so they could have spoken with the necessary parties to ensure I would be approved. She tried to explain why I was denied. They requested that I pay the appraisal fee and inspection before closing, and since I didn't close, I requested an {$800.00} refund and requested information under RESPA from XXXX XXXX and XXXX XXXX. XXXX XXXX stopped communication. I never received a refund or my documents.
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| 01/04/2021 |
No |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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| 11/21/2014 |
Yes |
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- Application, originator, mortgage broker
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Fax |
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| 09/24/2014 |
No |
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- Application, originator, mortgage broker
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Web |
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| 02/21/2014 |
No |
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- Loan servicing, payments, escrow account
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Postal mail |
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| 05/15/2012 |
Yes |
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- Application, originator, mortgage broker
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Referral |
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