Sound Collection Services CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/15/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 77053
Web
Re : Personal Business Matter XXXX XXXX XXXX XXXX Fri XX/XX/2019 XXXX XXXX Claims, Disputes, Receipts To : Customer Service ( XXXX ) ; To help protect your privacy, some content in this message has been blocked. To re-enable the blocked features, click here. To always show content from this sender, click here. Per my attorney, and the the FTC.gov, put your complaint in a letter and mail it. I will not be downloading any PDF files, nor uploading any of my personal info. Stop emailing my business, or you will be blocked. Have a good one. From : Customer Service XXXX Sent : Thursday, XX/XX/2019 XXXX XXXX To : XXXX Subject : Personal Business Matter Your eDocument is best viewed using the latest version of the Adobe Reader - get it here XXXX Welcome to eNotice - Please review this email carefully. This email has been automatically generated. Use the link in the contact us section to send an email response. XXXX Authenticate Your Details : XXXX XXXX XXXX Dear XXXX XXXX XXXX, Our records indicate that we have your permission to communicate with you via email at the following address : XXXX To open your secure enotice document : 1. Open the PDF attachment. 2. Please type the last 4 digits of your Social Security # to open the secure enotice pdf. We are committed to customer satisfaction. If you have any questions, please reply to this email or call Customer Service at XXXX. Sincerely, Customer Service XXXX Your eDocument is Secure This eDocument is encrypted for your protection. To view the document Please type the last 4 digits of your Social Security # in the Password field of the PDF. XXXX Get Adobe Reader You'll need the Adobe Reader to view your secure eDocument. Get it now. You may contact us at : Customer Service Department XXXX XXXX XXXX XXXX. XXXX, NY XXXX Email : XXXX Unsubscribe Instructions If you do not wish to receive these emails please unsubscribe.
07/23/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 99216
Web
I was told by my Landlord on XX/XX/XXXX I had until XX/XX/XXXX to move out because my lease will not be renewed. I had XXXX witnesses who heard this conversation one of them was the property manager. I wrote a letter stating that I was being evicted and my lease was up on XX/XX/XXXX. I also stated on there I was giving my notice for moving out even though i was being evicted. Well I dropped this letter in the drop box at the apartment complex. Then I started getting phone calls saying I owe for the Month of XX/XX/XXXX. I was contacted by a new Landlord from the complex. I told them what happened and had a copy of the letters I left and went and dropped them off with the new landlord because they said I never gave a notice and I was never evicted. Anyways I gave a copy to the new landlord and they still are trying to get me to pay the {$600.00} plus I do not owe. I still have the orginal copys. I was and still am on Section 8 Housing and they HAVE the copies of everything also proof that they called XXXX apartment asking why they evicted me. I had to go though a hearing because I almost lost my section 8 housing because of my Landlord. THankfully I did not lose it because the proof of the letters helped in my appeal. I just want this off my credit score because I do not owe this.
11/30/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98335
Web
On XX/XX/2016 I informed my renters management company I would be moving out due to a severe illness that was not getting better. I owed for the month of XXXX, which was XXXX . I moved out on XX/XX/2016. I had movers, my parents who took items to the dump, and an arranged pickup from XXXX center for the XXXX to take items I wouldn't be taking to storage. I left the keys in the house as nobody was in the office when I left, and informed them of the whereabouts of the keys. Two weeks later I received a notice in the mail stating I had left some items in a shed, and that the items would be sold and whatever monies gotten from that sell would be credited to my account. 6 months later I received a notice from a collection agency, Sound collection services for the amount of XXXX XXXX I contacted them and it was for damages to the residence I vacated in XXXX. I asked for an itemized bill, twice, once on the phone and once in writing, and my requests were ignored. The original debtor ( XXXX XXXX ) kept a XXXX $ deposit. I was never notified I owed this money from them, and they would not do a walk through with me when I moved out.
05/07/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Incorrect information on your report
  • Information is incorrect
  • WA
  • 98445
Web
While I was in the process of settling a dispute with my current landlord in XXXX 2017, I submitted an application on XXXX XXXX 2017 for tenancy to XXXX XXXX XXXX, who use sound screening.

Sound screening obtained incorrect information from my landlord, for which I was denied tenancy at XXXX XXXX.

The incorrect information is the record that I do n't pay rent on time, am ineligible for re-rent, and that in general I am a bad tenant.

Later, once my current landlord and I reached an agreement, I resubmitted my application on XXXX XXXX 2017. Sound Screening failed to recognize the new information and I again was denied tenancy at XXXX XXXX.

I have a termination of tenancy agreement with my landlord, as well as a rental verification letter from my landlord - both of which are singed and notarized.

This information needs to be corrected.

Also I would like the incomplete information about my income verification be removed. The record states that Sound Screening was unable to contact and verify the information, so it should not be kept on record.

10/11/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Reporting company used your report improperly
  • CA
  • XXXXX
Web
I applied for an apartment at XXXX XXXX. They use a screening company called Sound Screening Services based in XXXX, WA. There was no mention of a 'hard ' credit pull during my application process. I wasn't able to secure an apartment with XXXX despite having excellent credit and income. Now I have an inquiry on my credit report which is adversely impacting my credit score. I'm currently a California resident and over here there is no reason to pull a hard credit inquiry for a renters application. Hard inquiries are only pulled when applying for credit/loan. This hard inquiry on my credit should be removed because I didn't secure the apartment and because it was not properly disclosed in plain XXXX that my credit would be impacted by hard inquiry. I'm still looking for an apartment and it doesn't make sense to be penalized for shopping around. This is highly unethical.. please remove the hard inquiry.
06/06/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • WA
  • 99205
Web
I called collection agency and explained to them I filed Bankruptcy. This debt was signed off by a judge on XXXX XXXX Can you please take this on my credit history etc I am having a hard time trying to apply for a rental and this is impacting my credit history and future renting. The employer assured me she would take it off my credit report. I called in XX/XX/XXXX, I waited 6 months and called again. I am so frustrated I cant even rent an apartment because of this. XXXX XXXX XXXX XXXX XXXX update XXXX, XXXX XXXX of a total {$4500.00} I am so stressed my kids and are going to be homeless!!
08/02/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • WA
  • 98512
Web
XXXX credit reporting keeps reporting the same incorrect negative and false information that I have disputed and the other credit reporting companies took the negative debts off my records over a year ago. 1st on is Sound Screening for an apt that debt occurred on XXXX XXXX and it stated that it would be off on XX/XX/XXXX from my records which as of today XX/XX/XXXX it has not. Another one is WA State child support that this was an account that mistaking got on my credit reports which was removed ASAP but XXXX credit report refuses to remove after several disputes since XX/XX/XXXX.
05/26/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • WA
  • 98445
Web
on XX/XX/2019 a charge had been issued to me in the amount of {$990.00} by the Sound Screening Service with no previous attempts to collect any amount of money and no knowledge of any charges going to a collection agency. XX/XX/2019 the charge has been raised to {$1000.00} still with no contact and no knowledge of what these amounts are for or why they are in a collections agency to begin with. ( the only reason I have these dates and amounts is because I have found them as markings in the collections tab on my XXXX credit report )
03/18/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NC
  • 28314
Web
In XX/XX/2016 I moved out of XXXX XXXX XXXX XXXX XXXX, I had over paid an extra months rent. After moving to the other side of the US I saw that I had a collections waiting on my credit report. I called and they said that they mailed me the letter but it was returned to them and on top of such I was not being refunded any money but then being charged more money. They now want {$1600.00} to the sound collections company. I have still yet to receive anything physical about this claim.
09/05/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 30549
Web Servicemember
This debt was originally by XXXX XXXX XXXX but sold to XXXX XXXX XXXX it has an amount balance of {$2100.00} which I do owe and under the fair debt law this is illegal so I would have the results of removal from my XXXX and XXXX credit report it would be greatly appreciated
05/07/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 776XX
Web Servicemember
I sent a letter to XXXX XXXX XXXX to provide proof that this debt is mine and that they have the right to collect and the did not respond to my letter
05/07/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 776XX
Web Servicemember
I have sent a letter to this company to validate this debt and they did not respond
12/28/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 30337
Web Servicemember
11/13/2020 Yes
  • Debt collection
  • Private student loan debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 10469
Web
11/11/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • WA
  • 98408
Web
10/06/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • WA
  • 98444
Web
05/06/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98405
Web
01/17/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • WA
  • 98003
Web
11/20/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • WA
  • 98445
Web
09/30/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • WA
  • 98444
Web
02/22/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • WA
  • 98032
Web
11/28/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98021
Web
08/02/2017 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
Postal mail
07/14/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98531
Web
07/10/2015 No
  • Debt collection
  • I do not know
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 77449
Web
07/09/2015 No
  • Debt collection
  • Payday loan
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • FL
  • 33759
Web
02/04/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92106
Web Older American
12/03/2014 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • SC
  • 29223
Web Servicemember
10/15/2014 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98512
Web