snapfi, inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/05/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 94536
 Web
Dear Sir, I was trying to refinance my existing mortgage in the first week of XXXX, and the lender ( snapfi.com ) gave me a quote ( 2.62 %, covering all my loan costs ) which attracted me to give them my documents and sign for the refinance. They confirmed that they have locked the rate and took three months to complete the necessary process. Now, in XXXX, after they finalized all the process, they confirm that the loan was approved, but the rate lock is gone and trying to cheat me with the higher rates. ( higher rates not disclosed to me yet ). I have given them all the documents within their proposed timeline and i am frustrated after waiting for 3 months of time and the loan is not going anywhere. They spoiled my credit history and asked me to pay for appraisal and couple of statements from my existing lender. They are not doing a fair business and i request you to help me by taking suitable action against them. https : //www.snapfi.com/ XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX Branch ID XXXX Best regards, XXXX
06/01/2021 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • CA
  • 952XX
 Web
After signing all our loan docs on XXXX/XXXX/21 and the loan was " funded '' the loan agent texted me onXX/XX/2021that we needed to bring in another {$4500.00} into escrow or they were going to resend the loan. They explained that it was due to the down payment assistance program XXXX not being the amount they had told me. It feels like a bait and switch situation has occured. We were completely mis-lead. The lender knew we had the funds as it was one of the requirements of the down payment assistance program we they qualified us for. The loan agent was XXXX XXXX CA License # XXXX XXXX XXXX and the lender was Snapfi , IncXXXX NMLS # XXXX. We did take the money in as we felt we should go ahead and close on the house considering how difficult it was to actually buy in this market and try to get our money back after the fact.