| 06/15/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I received a letter from a company called XXXX XXXX. In their letter, they stated they participate in the VA IRRRL Streamline Program. They stated in their letter that they do not require a credit score, appraisal fee, or a proof of income. When I called them I was told they do not require these things because it was satisfied when I received the initial mortgage through my original VA Loan that it was a program to refinance my mortgage at lower rates specifically designed to help veterans. I was then asked for my current mortgage lender 's information and asked to verify my address. From this point, the representative ( XXXX ) told me she would send this to a loan officer and I would hear back from someone on Monday. By Wednesday I called back because nobody had reached out to me and there was no answer so I left a voicemail. By Friday, nobody had called back so I called again. This time I was told I would be turned down because my credit score was too low to get a better rate. At no time did I authorize this company to run my credit because on their letter that they mailed to me it clearly stated the credit score was not needed to participate in this program. I asked the representative how this could happen and she apologized for the misleading letter and said it must be a typo. Furthermore, the credit score they said I had is not the same score that I see when I look at all three credit bureau reporting agencies, the score they reported was substantially lower by more than 50 points. I told her I found this was unacceptable and reported it to the Texas State Attorney 's Office and the Consumer Financial Protection Bureau.
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| 03/28/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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false statements re govt " projected to raise it ( interest rates ) SEVERAL times in 2019 ''. The Fed has no such intentions. Also there's the suggestion of skipping payments and taking cash out of equity.
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