| 10/18/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I DO NOT owe the current balance of {$16000.00} as of XX/XX/XXXX ( or the updated current balance on the account if a new bill has generated before this dispute letter has been received for Account Number : XXXX due to the following : UPDATED LETTER WITH CORRECTIONS : I am a Veteran and XXXX XXXX XXXX of XXXX. I have been disrespected, lied to, harassed and violated by Sallie Mae while being directly affected by the COVID 19 Pandemic. I did not and do not fight against XXXX to only be accosted by financial XXXX in my own country. Sallie Mae has been and is under investigation for misrepresentation and utilizing predatory/unscrupulous practices. Numerous studies have shown most of the predatory lending practices are directed XXXX- American and XXXX XXXX. Sallie Mae has an {$8.00} XXXX credit line from one of the XXXX XXXX at an interest rate between 0.23 and 0.34 percent. But Sallie Mae charges students taking out loans a rate that is 25 to 40 times higher. Sallie Mae was able to borrow at less than one-quarter of one percent interest because of the governments sponsorship ( reference congressional hearing on Sallie Maes business practices ). Sallie Mae then pushes students ( including myself ) into forbearances that drive them into paying excessive amounts of interest and forcing students/former college students into a perpetual yoke of debt. Sallie Mae representatives continuously steered me into a disaster forbearance that did not bring the account current and still negatively affect my credit rating instead of a hardship forbearance that would bring it current or a combination of a payment plan with a hardship forbearance. So, when they placed COVID-19 Disaster forbearance upon the account that Sallie Mae alleges I owe, they are still able to drive up the variable interest rate as they cause my credit score to plummet. During my experience with Sallie Mae representatives and collection representatives, I have been given inaccurate, subpar advice and have not been provided access to adequate payment plan choices when discussing options available to address the alleged loan balance that Sallie Mae alleges that I owe to their company. Review the following information below in support of my bill dispute : Failure to protect me as a consumer during the COVID-19 Pandemic- I have contacted Sallie Mae in honest efforts to investigate the balance that they allegedly claim I owe ; all while dealing with medical and emotional distress issues in my household directly related to COVID-19. Sallie Mae has failed to protect me as a consumer in the face of a pandemic. Sallie Mae has instead sought to try to take advantage and instead of correct billing issues and guide me towards a fair resolution of the alleged balance, Sallie Mae has charged erroneous late fees, sent negative reports to the credit bureau, continued to rack up unexplained compounded interest rates, provide subpar customer service reps and resorted to harassing collection measures.
Inconsistent Account Status Advice from Collection Account Managers- XXXX ( XXXX XXXX stated the account is allegedly 90 days past due on the XX/XX/XXXX phone call. However, collection reps on XXXX Char ( ID # XXXX ) and XXXX XXXX ( XXXX ) stated it was 72 days past due. Ref chart columns A, D & G.
Failure to place all options for a bill dispute on Sallie Maes billing info and failure of Customer reps/collection reps/Supervisors to advise of all avenues to submit a written bill dispute- On the back of Sallie Maes bill, it directs consumers to send disputes to XXXX. XXXX XXXX XXXX, DE XXXX. However, it does not provide any information on how to contact the Office of the Customer Advocate as another option to submit bill disputes. I asked One of the Officers of the Customer Advocates ( XXXX XXXX ) on XX/XX/XXXX, what are the ways to submit a bill dispute. He advised that a consumer can either mail the dispute to the address on the bill for bill disputes or submit one through the Sallie Mae Office of the Customer Advocate. However, I have not been advised by any of the other customer service reps, collections reps, Supervisors that I could submit a bill dispute to the Office of the Customer Advocate. Ref chart column P.
Not contacted back by Sallie Mae Consumer Advocate in a timely manner aided in negative reporting to the credit bureau- I submitted a request on Sallie Maes customer advocate website to be contacted back by a Sallie Mae Customer Advocate and expressed my concerns on the balance that Sallie Mae alleges that I owe. I submitted the request on date XX/XX/XXXX but I have not received correspondence from the office within the two business days that is posted on the website. Update : I contacted the consumer advocate office on XX/XX/XXXX. I was advised by XXXX XXXX that he had received the XXXX complaint on XX/XX/XXXX and the case had been assigned to XXXX XXXX. However, no notes had been placed upon the account since Sallie Mae received the complaint on XX/XX/XXXX pertaining to a bill dispute. A note was only placed upon the account about the account bill dispute on XX/XX/XXXX. Sallie Mae limited direction in how to submit a bill dispute, no follow up contact from the Sallie Mae by the Officer of the Costumer Advocates for initial contact back on XX/XX/XXXX and delay to process XXXX contributed to another month of delinquent reporting instead of the bill/account disputes being handled before the next bill due date for the alleged balance. Ref chart columns C, O, P & Q Failure of Sallie Mae to add Covid-19 Forbearance notation as a reason for delayed payments to credit bureaus, which in turn negatively affected my credit rating - Instead, Sallie Mae just reported late payments without reporting account was under COVID-19 forbearance due to COVID-19 Pandemic. Credit bureaus have advised that companies should report accounts being affected by the COVID-19 Pandemic which affects how a consumers credit rating /score is affected. Forbearance Steering and Offer of Unrealistic Repayment Plan ( UPDATED ) - and Numerous Sallie Mae Customer Reps/collection
agents kept steering me into forbearances instead of enrolling me into an income-driven repayment plan that simply could have allowed me to pay based upon my income. Instead, they steered me towards a choice that would rack up interest rates, late fees, compounded interest and reported me delinquent to negatively affect my credit score which affects my variable interest rate. the income driven
repayment plan I could have waived or possibly lessened the amount of interest that has kept racking up.When borrowers are having trouble making monthly payments on student loans they should be advised of the option to enroll in an income-driven repayment plan that caps monthly payments at a percentage of monthly disposable income. And if I have no disposable income, I believe Im not supposed to pay anything on the alleged student loan. However on XX/XX/XXXX when I asked about being put on the income driven repayment plan, ( Sallie rep name : XXXX, XXXX ). I advised him that I do not have any disposable income at this time yet he told me I could only do a forbearance or pay {$140.00} for 12 months. I stated how could that be my only option if I dont have any disposable income to make the payment? He stated, well Im just telling you what I have here. Therefore, I was only offered a COVID-19 forbearance or a payment plan I can not afford. He states that I do not qualify for a hardship forbearance which would bring the account current. I requested to be transferred to a Supervisor because XXXX did not provide adequate answers to my questions about my balance, late fees, credit reporting, last payment made on the account and did not explain the difference of the plans offered or how it would affect the account in question. I advised that due to COVID-19, My hours are cut and Im currently out of work totally at this point. However, the only 2 options he offered me was a one month forbearance extension or a repayment plan in which I would have to pay {$140.00} a month. Transferred to Manager XXXX ID # XXXX. After listening to a previous call in which the Manager stated She listened and she acknowledged that the customer service representative DID NOT advise that I would be reported to the credit bureau. However, instead of her apologizing for the representative not advising me of the full terms before going into a forbearance, XXXX stated that it's the borrower 's responsibility to know that they would be reported negatively even though they would have sent a letter out " AFTER '' the account in question had already been put under the COVID 19 Forbearance.
Inaccurately capitalized interest an erroneous balance, which inflated the cost of borrowing. I advised the account manager XXXX ( ID : XXXX ) that I felt the balance on my account was incorrect and asked who could I talk to about fixing the account if I cant speak to someone in Customer Service. She failed to address how I could dispute the balance in order to correct it. She just wanted to make a plan on the balance after erroneously advising on XX/XX/XXXX that they had been credited and then she recanted that they had been credited after I asked her much had been credited. She couldnt tell me the amount or when it was credited.
Failure to Provide Account Information to Support Amount of Alleged Balance- Collection agents will state that they are not customer service reps, they cant see information about late fees, how long it takes for late fees to drop, policies concerning their program and being able to view the program in writing before they give you a partial verbiage of the forbearance terms or payment plan. Reps : XX/XX/XXXX, XXXX ( ID # XXXX ) XXXX, Manager ( ID : XXXX ) and XX/XX/XXXX XXXX ( Account Manager, ID : XXXX ). Ref chart columns A, B, G, K Charged erroneous late fees and failure to remove late fees when I believed I was not supposed to be charged late fees during a COVID-19 forbearance. Ref calls with XX/XX/XXXX XXXX, Manager ( ID : XXXX ) and XXXX ( Account Manager, ID : XXXX ).
Ref chart columns A, B, G, K Bill statements did not reflect whether
or not I was in a deferment or payment plan. It just states on the second page at the bottom of the bill the following : Your repayment terms have changed due to one or more of the following reasons : 1. The separation or grace, deferment, or forbearance period has expired. Unpaid Interest may be added to the Current Principal ( capitalized ). 2. The student 's enrollment status has changed. 3. The Current Amount Due and/or Current Amount Due Date has
changed.
4. The interest rate has changed.
5. The repayment term has been extended.
6. The Graduated Repayment Period has ended.
7. A disbursement was returned or additional funds were disbursed.
And this was at the bottom of the second page of the bill when I was told by a representative that I am in a COVID -19 forbearance.
Failure to remove erroneous late fees & erroneous higher interest charges from higher bill balance due to erroneous late fees : There was interest charged on the balance with late fees which were not supposed to be applied to the account during the COVID-19 forbearance which I asked to be back dated to XX/XX/XXXX until the present. This added more money to the balance that would not have been due if the late fees would not have been added to the total and monthly balance. All the late fees from bill statements for the time under the COVID-19 forbearance and back dated to the previous months to XX/XX/XXXX. I requested for those to be removed from the account with the Manager XXXX XXXX for the year XXXX for the times that the loan was in a forbearance status since XX/XX/XXXX have not been removed as of XX/XX/XXXX even though the representative XXXX, ID # XXXX, Collections agent ( Acct Manager ) initially told me that 2 late fees had been waived, then told me she couldnt tell me how much had been waived during the same conversation. But then I asked her how she is able to see the balance and that the late fee had been waived but she couldnt see how much and when the fees had been waived. She then changed her statement after stating she had to go check with someone else and returned back to the phone to say that the fees really had not been waived. Ref chart columns A, B, K Denied access to respectful, reasonable and informative customer service- I was constantly transferred around and hung up on by multiple collection reps- XX/XX/XXXX, XXXX XXXX XXXX ( ID : XXXX ), Transferred me to : XX/XX/XXXX, XXXX XXXX XXXX ( Did not provide one ) Transferred me to : XX/XX/XXXX XXXX XXXX ( ID : XXXX ), Transferred me to : XX/XX/XXXX XXXX ( Account Manager, ID : XXXX ) - during phone call with XXXX, someone named XXXX ( ID # unknown ) kept calling me from Sallie Mae repeatedly and somehow hung up the phone call with XXXX. XXXX stated that he did not know what happened because he was on the phone with another couple when I came on the line. He repeatedly called me about 4 more times and his line kept hanging up on me. I had to call back in to get back to XXXX. I was greeted by XX/XX/XXXX XXXX XXXX XXXX Refused to give OP ID number and refused to confirm locations. He used the name " XXXX XXXX as a swear utterance, kept speaking over me and stated he didnt care if he gets reported for unprofessional behavior. At XXXX XXXX transferred me to XXXX XXXX ( did not provide ID # ) who transferred me off while I was in the middle of speaking and refused to tell me where she was transferring me to and after about 7 minutes of music playing it went to silence. Thats when XXXX, ID : XXXX from earlier called me back. However, after a two hour escapade between collection reps, XXXX was not able to assist me in helping me address late fees and the bill disputes. Ref chart columns D, E, F, G, H, I, J, K, L.
Misrepresentation of payment plan, choices and effects upon the alleged balance Sallie Mae claims I owe- Customer service rep did not advise me that I would be reported as a delinquent under a COVID-19 Forbearance program to the credit bureau during forbearance enrollment. Called reviewed by XX/XX/XXXX XXXX, Manager ( ID : XXXX ). Ref chart column B.
Failure to provide written options or where I can locate which payment options are available to me upon request- XX/XX/XXXX XXXX ( ID : XXXX ), XX/XX/XXXX XXXX , Manager ( ID : XXXX ) Ref chart columns A & B.
Failure of Representatives to be able to tell me specifically how late fees are charged and where to find that information- XX/XX/XXXX XXXX ( ID : XXXX ), XX/XX/XXXX XXXX , Manager ( ID : XXXX ), XX/XX/XXXX XXXX ( XXXX ) Ref chart columns A, B, K.
I do not understand the bill but yet was denied access to proper explanation of the bill - I do not understand how Sallie Mae came to arrive at the bill balance that they allege I owe. Even though I advised several collection representatives that I do not owe the alleged balance, I do not understand how the fees I advised several collection representatives failed to provide adequate customer service in order for me to have an absolute understanding of the bill, resolve erroneous fees and to resolve late fees. Ref chart columns A, B, D, E, F, H, K, I, J, Q Failure of Sallie Mae to Provide Signed Loan Agreement- Sallie Mae has failed to provide the signed loan agreement for the Account # XXXX. Requested back on XX/XX/XXXX with XXXX ( ID # XXXX ) to provide the signed master promissory note. I have not received the signed loan agreement and I was advised that it takes 7-10 business days to receive the signed loan agreement. I was told by XXXX ( ID # XXXX ) after she checked with her Supervisor that the signed promissory note could only be mailed out but on XX/XX/XXXX I was advised by XXXX ( ID # XXXX ) and XXXX ( ID # XXXX ) that maybe it could be sent out by email. As of XX/XX/XXXX, I have not received the signed master promissory note. Ref chart columns K, N, Q Harassment, Release of PII ( Personal Identifiable Information ) and Breach of Confidentiality of information pertaining to my ID- Collection Representative XXXX XXXX XXXX incoming call, XXXX XXXX on XX/XX/XXXX. She called and asked if she was speaking to XXXX XXXX several times and the ID was never confirmed. She then stated that she's with Sallie Mae and they do student loans. However, she spelled out the name as XXXX XXXX to the person on the phone without the ID of the person who answered the phone ever being verified as XXXX XXXX. XXXX was advised by the person who answered the phone, '' You're calling from Sallie Mae but you haven't stated what it is about. Why are you calling? '' She then stated " I just told you that I'm calling you because you have a loan with our bank. '' The person on the phone call stated '' I've never identified myself as anybody. '' XXXX then states " Well I asked you and you said this is me. '' The person on the phone stated, '' I didn't say that. The person stated, '' I said to hold a moment because I didn't hear who you said who you were. You called me while I was in the middle of doing something. While the other person was talking, XXXX kept interrupting and stated, '' We're not playing games. Ms.XXXX we're not playing games. She then asked the person on the phone again if they were XXXX XXXX. The person did not confirm their identity as XXXX XXXX but repeated, '' What is this concerning? '' XXXX stated to the other person on the phone that she is not going to argue. '' We're not going to go around in circles and XXXX stated, Thats ok, Im just going to keep calling. Ref chart column L.
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| 02/28/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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DOCUMENT WITH CLEAR SUBDIVISION TITLED SALLIE_MAE_NEGLIGENCE_NOTES.PDF ATTACHED : XXXX ( XXXX ) XX/XX/XXXX XXXX received first statement from Sallie Mae with payment information about both loans ( # XXXX and # XXXX ) 1st payment due XX/XX/XXXX.
XXXX realized he was unable to afford payments at this time.
XX/XX/XXXX XXXX called Sallie Mae to set up a 3 month forbearance due to repayment difficulty.
Sallie Mae made XXXX aware that there was a maximum of 12 months forbearance for each loan.
XXXX paid a {$50.00} good will forbearance payment per loan.
Sallie Mae received the {$50.00} forbearance payments totalling {$100.00}.
XX/XX/XXXX XXXX received forbearance approval documents for both loans ( # XXXX and # XXXX ) from Sallie Mae.
Forbearance period documented as XX/XX/XXXX through XX/XX/XXXX.
Payments to resume on XX/XX/XXXX per the statement document received on XX/XX/XXXX.
XXXX ( XXXX ) No activity due to forbearance.
XXXX ( XXXX ) XX/XX/XXXX XXXX and XXXX received XXXX statement for XXXX payment, stated as due on XX/XX/XXXX.
XXXX ( XXXX ) XXXX & XXXX both miss one payment. Because XXXX is a cosigner on XXXX two loans, they decided to handle all payments and correspondence through XXXX Sallie Mae account for ease of communication and because they share a bank account, making payments much more convenient.
At this time, XXXX and XXXX mutually agreed to set up a 3-month forbearance for XXXX loan ( his first forbearance on his one loan - # XXXX ) and an additional 3-month forbearance on both of XXXX loans ( his second forbearance on both loans - # XXXX and # XXXX ) due to repayment difficulty.
XXXX ( XXXX ) XX/XX/XXXX XXXX called Sallie Mae for the 1st time regarding the repayment difficulty on all three loans ( # XXXX, # XXXX, and # XXXX ). XXXX still wants to make sure Sallie Mae gets some form of payment and makes a {$50.00} payment on each loan. The Sallie Mae employee with whom he spoke offered forbearance as an option on all three loans and said he would reverse the initial payments, and make them good-will forbearance payments for all three loans ( XXXX one loan and XXXX two loans on which he cosigned ).
XXXX requests the 3-month forbearance for each loan from the time of the call.
Sallie Mae receives the initial {$50.00} payments for each loan totalling {$150.00}.
Sallie Mae reversed the payments on XXXX two loans - # XXXX and # XXXX ( not on all three as discussed over the phone ).
Sallie Mae then receives the {$50.00} good-will forbearance payments for XXXX two loans.
The employee XXXX spoke to failed to reverse the initial payment on XXXX one loan ( # XXXX ) and make it a good-will forbearance payment.
Sallie Mae told XXXX over the phone that they were going to process the forbearance requests and that everything was good to go.
XX/XX/XXXX XXXX and XXXX received XXXX statement for XXXX payment, stated as due on XX/XX/XXXX despite the request of the XXXX forbearance to begin at the time of the phone call on XX/XX/XXXX.
XX/XX/XXXX Sallie Mae charged at late fee to both of XXXX loans despite the request for forbearance.
XX/XX/XXXX Sallie Mae charged a late fee to XXXX loan despite the request for forbearance.
XX/XX/XXXX Late charge adjustment to both of XXXX loans.
XX/XX/XXXX XXXX and XXXX received forbearance approval documents for both of XXXX loans ( # XXXX and # XXXX ).
Forbearance period documented as XX/XX/XXXX through XX/XX/XXXX despite requesting the forbearance to begin at the time of the phone call on XX/XX/XXXX, XXXX
Payments to resume on XX/XX/XXXX per the statement document received on XX/XX/XXXX despite the request of the 3-month forbearance to begin at the time of the phone call on XX/XX/XXXX.
XXXX ( XXXX ) XX/XX/XXXX XXXX makes his 2nd phone call to Sallie Mae inquiring about the past due amounts listed on all three loans despite the 3-month forbearance requests for all three loans on XX/XX/XXXX.
Sallie Mae told XXXX that the forbearance request was processed incorrectly, and they would need to do it again properly.
Sallie Mae told XXXX to disregard all past due notices via phone call/email/letter/etc.
XX/XX/XXXX Sallie Mae charged a late fee to both of XXXX loans ( # XXXX and # XXXX ) despite the request of a 3-month forbearance on XX/XX/XXXX.
XX/XX/XXXX XXXX called Sallie Mae for the 3rd time to inquire about lingering past due amounts on all three loans.
Sallie Mae once again told XXXX that the forbearance requests were processed incorrectly and would need to be processed properly in order for the all accounts to be brought to current status.
Sallie Mae told XXXX to continue disregarding all past due notices via phone call/email/letter/etc.
XX/XX/XXXX Sallie Mae charges a late fee to XXXX XXXX loan ( # XXXX ) despite the request of a 3-month forbearance on XX/XX/XXXX.
*NOTE : XXXX has received zero correspondence ( phone call/email/letter or otherwise ) from Sallie Mae personally regarding his past due amount since the 3-month forbearance request on XX/XX/XXXX.
XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX called Sallie Mae for the 4th time to inquire about lingering past due amounts on all three loans ( XXXX one loan - # XXXX and XXXX two loans - # XXXX and # XXXX - on which he cosigned ).
Sallie Mae told XXXX for the first time that the 3-month forbearance requests on all three loans had been denied. No other communication had been made about the status of the 3-month forbearance requests on all three loans since the time the request was submitted on XX/XX/XXXX. No payments were made toward either loan during this time.
Sallie Mae told XXXX that if he wanted the forbearance, he would need to make the request again and make the {$50.00} good-will forbearance payments again on all three loans totalling {$150.00}.
XXXX agrees to make the three {$50.00} good-will forbearance payments totalling {$150.00} officially requesting the 3-month forbearance on all three loans.
XXXX asks how he can make sure these payments will be processed correctly this time, and the employee with whom he is speaking assures him that she would make sure it gets processed correctly.
The three {$50.00} good-will forbearance payments were again processed incorrectly as regular payments toward each loan without communication to either borrower.
The regular payments were then reversed and corrected to good-will forbearance payments officially requesting the 3-month forbearance.
XX/XX/XXXX XXXX received a missed call from his account manager ( XXXX XXXX [ sp? ] ) at XXXX PST in the morning on Saturday, XX/XX/XXXX requesting a call back as soon he received the voice message.
XXXX calls the number and extension provided by XXXX ( sp? ) as well as other Sallie Mae numbers a total of 16 times, but he couldnt get past an automated system because Sallie Mae was closed, despite receiving the call from XXXX that morning.
XX/XX/XXXX XXXX called Sallie Mae for the 21st, 22nd, and 23rd time to return his account managers ( XXXX [ sp? ] ) phone call from the Saturday prior. XXXX account manager was unavailable at that time, and he had still received no answers regarding the ever-growing past due amount listed for all three loans ( XXXX one and XXXX two on which he cosigned ).
XX/XX/XXXX XXXX called Sallie Mae for the 24th time to inquire about the lingering past due amount on all three loans despite requesting a 3-month forbearance on all three loans for a second time after the first request was denied without notification.
Sallie Mae told XXXX there was another processing error on their end in regards to the latest forbearance requests. The employee with who XXXX spoke stated that they will be submitting a clean-up on his account that would take approximately 48-72 hours.
The employee also told XXXX that any negative impacts such as credit reporting and/or late fees would be reimbursed or extracted from his account.
Sallie Mae told XXXX that his account manager ( XXXX [ sp? ] ) will call in the following week for an update. XXXX never received a follow-up call from his account manager, XXXX ( sp? ).
XX/XX/XXXX XXXX called Sallie Mae for the 25th time to inquire about the lack of a follow up call from his account manager, XXXX ( sp? ).
XXXX ( XXXX ) told XXXX that the clean-up was submitted, yet it hadnt been processed due to there being a high volume of requests for students returning to school, despite being told it would be processed in approximately 48-72 hours.
*NOTE : This makes it seem like Sallie Mae couldnt care less about a graduate in repayment, and that theyre preying on new students so they keep making money. This sounds like predatory action on the part of Sallie Mae.
XXXX ( XXXX ) told XXXX that the 3-month forbearance requested on all three loans had not yet been processed because it was waiting for multiple account manager reviews for final approval, due to there being no clear indication of if XXXX could meet the minimum payment in XXXX.
When XXXX made the last forbearance request on XX/XX/XXXX, there was no inquiry on Sallie Maes part as to how he would make the minimum payment.
The initial forbearance request for all three loans was made on XX/XX/XXXX, meaning the minimum payments would not begin until XX/XX/XXXX, so we thought, making XXXX comment about minimum payment in XXXX confusing. XXXX was told that the forbearance would bring his account current and that his next payment would be in three months per the recorded terms and conditions playback during both the XX/XX/XXXX call and the XX/XX/XXXX call.
XXXX ( XXXX ) told XXXX that hardship forbearance does not allow three months without minimum payments, despite the recording telling him payments would resume three months from each forbearance request.
XXXX told XXXX ( XXXX ) to cancel whatever forbearance was in progress.
XXXX ( XXXX ) gave him the option of enrolling in auto-debit to bring the account and subsequently all three loans ( # XXXX, # XXXX and # XXXX ) to current. XXXX ( XXXX ) told XXXX that in order to do this, the minimum amount due for each loan would need be paid. XXXX ( XXXX ) told XXXX that she could reallocate the good-will forbearance payments from XX/XX/XXXX to the minimum payments for each loan, and XXXX would have have to pay the difference to makeup for the remainder of the minimum payment.
XXXX ( XXXX ) told XXXX the remaining due in order to enroll all three loans in auto debit would be {$200.00}.
XXXX paid the {$200.00} and it was received by Sallie Mae on this date.
The payment was divided as follows : # XXXX ( XXXX loan ) {$55.00} # XXXX ( XXXX 1st loan ) {$44.00} # XXXX ( XXXX 2nd loan ) {$100.00} There appears to be no reallocation of the good-will forbearance payments in any transaction history, so this area is a bit confusing.
XXXX ( XXXX ) told XXXX that once the payment was processed, his account, and subsequently all three loans would be brought current, and automatic payments would being on XX/XX/XXXX on the XXXX of every month billed for {$350.00}.
Payment confirmation code : XXXX XXXX called Sallie Mae for the 26th and 27th time to make additional inquiries about previous phone conversations and was hung up on both times.
XXXX called Sallie Mae back for the 28th time to inquire about the statement made on XX/XX/XXXX about all negative impacts being reimbursed/extracted from his account.
XXXX ( XXXX ) told XXXX that he didnt want to give XXXX the wrong answers, and he therefore transferred XXXX to XXXX in escalations.
XXXX told XXXX that he is forwarding the inquiry to the credit disputes department of Sallie Mae and that Sallie Mae will get back to XXXX with answers.
XXXX has received no answers to his inquiry thus far.
XX/XX/XXXX XXXX called Sallie Mae for the 29th time to inquire about the remaining past due balance on his account for all three loans ( XXXX one and XXXX two on which he cosigned ).
Sallie Mae told XXXX that the payment had processed on their end, but because it might not have gone through XXXX XXXX end, the auto-debit had not been activated on either loan.
Sallie Mae told XXXX to check auto-debit status again tomorrow.
XX/XX/XXXX XXXX called Sallie Mae for the 30th time to inquire about the remaining past due balance and lack of auto-debit enrollment on XXXX two loans ( # XXXX and # XXXX ) despite the payment being processed on both Sallie Mae and XXXX XXXX end and despite XXXX one loan ( # XXXX ) appearing current and enrolled in auto-debit.
XXXX asked what the minimum payment due was for all three loans to make sure everything added up correctly.
XXXX ( XXXX ) told XXXX that she could not tell him the minimum payment because XXXX two loans ( # XXXX and # XXXX ) appear to be past due and arent displaying a minimum payment. XXXX ( XXXX ) then asked out loud how the previous employee was able to calculate a minimum amount due when neither of the three loans were listed as current.
XXXX ( XXXX ) transferred XXXX to XXXX ( XXXX ) for further assistance.
XXXX ( XXXX ) told XXXX to check auto-debit status on XXXX two loans ( # XXXX and # XXXX ) again on Monday because it was appearing to have processed on her end, and it might take a little while to appear current and enrolled in auto-debit on XXXX end.
XXXX ( XXXX ) told XXXX that his one loan ( # XXXX ) was already in forbearance as of XX/XX/XXXX even though the first request wasnt submitted until XX/XX/XXXX.
XX/XX/XXXX *NOTE : There has been no subsequent communication from Sallie Mae since the last phone call.
*NOTE : XXXX has not received a follow-up call of any kind from his account manager ( XXXX [ sp? ] ) since Saturday, XX/XX/XXXX at XXXX XXXX XXXX.
*NOTE : XXXX still has received no correspondence about his past due amounts on either of his loans this entire year.
*NOTE : XXXX two loans are still past due to this day with no sign of being enrolled in auto-debit, despite appearing so on Sallie Maes end.
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| 03/17/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Due to financial struggles, I have been having a hard time making my student loan payments. Regardless, I have always made sure they never defaulted and I made the necessary payments to stay afloat. On XX/XX/XXXX of XXXX I called and scheduled a payment to make the minimum payments in order for my loans not to default. I have provided a detailed time line below to somewhat keep this portion as specific to the narrative as possible. I was told that my debit card payments were unsuccessful and they would schedule one for the following day, Well unbeknownst to me, a payment was put through on the XXXX of XXXX and another payments was scheduled for XX/XX/XXXX. After the three days it takes to process the loan, I was charged on both the XXXX ( for the original payment on the XXXX over the phone ) and the XXXX of XXXX ( the scheduled payment by the representative who told me my first attempt was unsuccessful ) for two separate payments of differing amounts. The issue that arises is that I had enough funds to clear the original payment, but not enough for the over payment which forced my account into the negative.
I called to rectify this issue on XX/XX/XXXX and was told I would be refunded the full amount and an additional amount for the inconvenience and the overdraft fee ( {$50.00} ).
On the XXXX of XXXX, my bank reversed the charges that put me into the negative. Only two of the payments were reversed ( XXXX ) {$290.00} ( XXXX ) XXXX ) ) as I had enough funds to clear the smaller loan for {$14.00} that cleared on the XX/XX/XXXX @ XXXX XXXX.
The following day, XX/XX/XXXX, the refund from Sallie Mae was put into my checking account This is where things become an issue. I call to confirm with a representative that all my accounts are in order and I am told I am fine. A few days later I check my Sallie Mae app to see that the amount owed on my loans is ridiculously lower, and as I look [ LOAN # XXXX ] is missing entirely. There is no payment from XX/XX/XXXX that cleared, nothing. I call Sallie Mae to see what the issue is and I am told that my loan defaulted and was sold off and if there was anything that I needed I could be transferred to the correct department. After calling my father to let him know the situation, I call Sallie Mae back to contest that I did indeed make a payment in the end of XXXX that was the necessary payment to keep it from defaulting and that is what brings me here.
After being thrown through multiple massive loopholes and being told constant disinformation from multiple representatives I didn't know what to believe. I've been told I was ignorant, that I didn't understand how banks work, that I never made the transaction, that the transaction was denied for insufficient funds, that I did make the payment but they can't see where the payment was made too, and have been hung up on my fair share of times. The question is where is the money? I was refunded for Sallie Mae 's own negligence and after calling to be refunded for the money from the overpayment, my original payment disappears into thin air. I'm out {$310.00} and now my credit will plummit and I defaulted on a student loan I for sure made a payment on. No one is able to tell me what happened with this payment or where it went until I finally request a supervisor. I am put in contact with XXXX and the circus starts again. At first, I never made the payment, then it was the payment was rejected, then it was I never made the payment again. Finally, she tells me to send her my bank transcript and I send her screenshots off my Iphone of my bank statement from weeks prior. She directs me to upload.salliemae.com and says she will call me back in a few days. After over a week of calling her to get in contact and being transferred everywhere but to her line, XXXX tells me that those transactions could be holds and that that isn't sufficient enough information and that the transcripts prove nothing.
I ask to speak to a person of higher authority and I am transferred to XXXX XXXX. She tells me that I need to get my bank on the line and confirm that the payment was made, authorized to Sallie Mae and those funds were successfully released. After a week and multiple attempts to get the both of them on the line in order to either confirm or deny this information ( side note : I have already called and confirmed with my bank several times about this transaction as Sallie Mae has consistently told me that it is nothing on their end ). My bank confirms that the payment withdrawn on XX/XX/XXXX was succesfully authorized and released to Sallie Mae, that it was not rejected nor returned. XXXX XXXX said this was all she needed and if I could send her a copy of my transcript as well she can get this issue solved.
A week later she calls and tells me that her department did their research and my transcript shows that I never made that payment and I had insufficient funds. I argue with her for two hours, walk her through my transcript day-by-day, transaction by transaction, and she contradicts her sentiment and statements made the week prior. She says that the call with the bank was satisfactory yet she was the one who ended the call. If she needed more information she should have simply asked. If the information presented wasn't enough, why did you hang up the phone call and tell me that was satisfactory. I question how did I get a refund for a transaction that was returned to me and never processed but the original transaction I made the day prior where my transcript shows you I had the necessary and available funds to make the transaction was denied for insufficient funds? She eventually grew irate with me and told me she wouldn't help me anymore and I basically was XXXX and if I wanted to go ahead and file a complaint I was free to do so.
My bank confirmed that transaction was made to keep my loan from defaulting and even with the evidence they asked for and was provided, Sallie Mae refuses to take any ownership and now my loan has been sold off and my credit score will be impacted greatly. For a payment I did make and if it was rejected, when did that money return to me? I asked that XXXX times and then was told that the money was only held by XXXX XXXX, not actually taken out. When I asked her how a transaction from two months ago on my official bank transcript would should something being held, she had no answer. I have more information and I am in the process of trying to create a timeline but while I wait on the affidavit from my bank confirming the transaction, I wanted to submit this and have documentation.
Important Dates : XX/XX/XXXX Date of initial over-the-phone payment. I was told by the representative of Sallie Mae that my card wasn't successful in making the payment, therefore, we would schedule a payment the following day ( XX/XX/XXXX ). A payment was successfully made this day, unbeknownst to me ( see transcript from my bank to confirm, it takes XXXX days for Sallie Mae to process payments ) XX/XX/XXXX The scheduled payment the representative set is authorized, causing a double payment for the same original payment I called to make the day before.
XX/XX/XXXX The original payment that I was told was unsuccessful on XX/XX/XXXX over the phone is withdrawn from my bank account in the amounts of ( XXXX ) {$14.00} [ LOAN # XXXX ] ( XXXX ) {$300.00} [ LOAN # XXXX ] ( XXXX ) {$310.00} [ LOAN # XXXX ]. Things to notice here, I have available funds when this original transaction is made. This is a copy of my transcript, not a mobile banking app or anything of the sorts. These are transactions where my account was credited with three individual payments ( although they were all made at the same time and then distributed to the specific loans. ) XX/XX/XXXX The over payment is withdrawn from my account in the forms of ( XXXX ) ( {$14.00} ) [ LOAN # XXXX ] ( XXXX ) {$290.00} [ LOAN # XXXX ] ( XXXX ) {$310.00} [ LOAN # XXXX ]. These are over payments, due to the constant issue I have been having with Sallie Mae. I was charged twice, this time pulling my account into the negative. As you can see, I do not have the available funds in my account for this transaction. There is not the money in my account for these transactions to go through. On this date, I also call Sallie Mae and ask for a refund for the overcharged. They tell me they will rectify the issue and for the overdraft fee they will cover that with an extra {$50.00} for the refund.
XX/XX/XXXX My bank reverses the payments for THE SECOND OVER PAYMENT ( the transaction from XX/XX/XXXX ) in the amounts of ( XXXX ) {$290.00} ( XXXX ) XXXX but because I had available funds for the smaller loan being charged {$14.00} [ LOAN # XXXX ] that transaction wasn't reversed.
XX/XX/XXXX Sallie Mae refunds me for the THE SECOND OVER PAYMENT in the amounts of ( XXXX ) {$290.00} [ LOAN # XXXX ] ( XXXX ) {$310.00} [ LOAN # XXXX ] ( XXXX ) {$14.00} [ LOAN # XXXX ] as you can see in my transcript. The question is, if their argument is that I didn't have available funds in my account for the original withdraw made on XX/XX/XXXX for the original transaction, how did you refund me for a transaction that my bank reversed and you never received those funds? It doesn't make sense but every time that I ask that question, the topic is changed and it is ignored.
XX/XX/XXXX XXXX XXXX calls me in the morning and leaves a voicemail saying that she has to speak with me. Call her back and all the information I have provided and the phone call with my bank wasn't enough nor credible. When asked why she didn't question the bank any further or ask any questions, as she was the one who initiated the end of the conversation and said that the information she received was more than enough to prove that I ( 1 ) made the payment and ( 2 ) it was authorized and disbursed to Sallie Mae, she raised her voice. After two hours on the line and XXXX. XXXX virtually telling me that even though my bank transcripts show that the money was distributed to Sallie Mae and it never was returned to my account, and that my bank confirmed that the money was never returned to me, she said she was finished with this conversation and had no more time for me. She retracted statements she said the week prior and after guaranteeing I had enough information the week prior, proceeded to tell me that I was virtually out of luck.
Please call and let me explain over the phone as well as the amount of typing makes the computer time out. I am in the process of getting an affidavit from my bank stating that the transactions were successfully made on their end and that specific transaction was never returned. All I want to know is where did that money go that was supposed to keep my loans from defaulting, at this point, Sallie Mae refuses to take any responsibility nor help me anymore as said by XXXX XXXX the manager. I am trying to also get access to all of my recorded phone calls with Sallie Mae over the course of the past two months but again, they're giving me trouble.
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| 03/01/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I am writing regarding me being cosigned on a private student Sallie Mae loan, but the primary borrower is someone else. The loan adds to XXXX dollars from a XXXX loan with 11 % interest variable and another with a fixed 3.5 % all done without me truly looking at this, until I started calling the company for details because they said I was allowed to review the loan which I thought I could not do. The borrower is XXXX XXXX. The borrower had been living with me for almost a year.
The college was assisting her with the loans. Supposedly, a big mistake was made here. I never really understood student loans or lending practices. The borrower said she was applying for a loan, presented Sallie Mae as a federal loan. What I have been reading about this company, it says they handle Federal loans. But they keep sending mail to my place and she is no where to be found.
The borrower was never straight forward with me about this loan but required an address for her to receive mail. Neither was XXXX XXXX XXXX XXXX XXXX, a for profit making college in the city of New York. The borrower was staying with me in my parents home during the year XXXX, the year my father 's health declined with almost a full year of hospitalization back and forth affecting us during the XXXX Season of that year. I spent most of the time in the hospital and the borrower was home, sometimes by themselves. I felt Sallie Mae was asking to many questions about finances about me for someone else taking a loan. Now, I never applied for this loan or placed a physical signature on any document. My understanding with the borrower was, the address was for her to have the bills sent, not for me to be responsible for the loans because I was not the student. XXXX understood this very clearly.
With all my personal family issues affected the relationship between borrower and myself. She eventually left to move into a college dorm due to my emotional distress. Supposedly, my address was needed for her to receive statements from Sallie Mae, which led me to believe they were Federal Loans that is all.
From the beginning, I did not personally feel right about the cosigner issue, first I did not understand why a student loan needed a cosigner, if bankruptcy was not applicable to student loans and because my job at the time was in jeopardy, she told me she needed money to cover the cost or else she could not continue college. Meanwhile, I was under the impression that Sallie Mae was a government servicer. I said please go for the government loan without cosigner because I can not respond, please, to resolve this issue. I do not want to be tied to this loan, perhaps decline the money if other parties are subject to payment.
The borrower themselves, had a multitude of health problems, all related to her XXXX from a XXXX years ago, and other issues requiring she take iron infusion, she was under a lot of pressure to finish college on the grounds and I quote " I am eventually going XXXX '' I need to get my XXXX XXXX because she always wanted to be an Art Teacher, between my father and this situation, I am on under an emotional chokehold. She was an older graduate in her 40s came out in a local newspaper back in Alabama, she survived Hurricane Katrina, graduated from XXXX XXXX XXXX, in Alabama, onto an Art School in XXXX XXXX XXXX, where I worked.
She graduated with honors, was now living at the dorm during the summer of 2019, and that summer Sallie Mae started sending letters that the actual process of payment begins on XX/XX/2019, I told her what she will do. She was responsive answered emails and calls, said, she is reviewing her options to get me off the loan by either refinancing or consolidation of all her loans because a huge mistake was made here, if she is guilty of it. Her eyes started bothering her, frequent headaches and so on, she did not know whether she can obtain employment, live in XXXX so went back to Alabama for better weather for her eyes. Emails and calls continued.
I even called Sallie Mae on her behalf they offered a XXXX form and if she can get the doctors to provide the documents, they were willing to review and provide a waiver and I am no longer obligated, as told to me by Sallie Mae, if the borrower dies or becomes permanently XXXX cosigners fall off. Around XXXX and XXXX, the correspondence started to decline. I asked the representatives at Sallie Mae, if they are a government loan, they never responded with a clear answer.
She kept saying I am working on it, she did not want to originally go on forbearance because of accruing interests, I agreed, but she said that maybe she should and forbearance was first granted from XXXX until XXXX XXXX, when suddenly I needed to be in isolation by the standards of my new job, because I live with vulnerable elderly parents.
By this time, my father was XXXX confined to a XXXX and on dialysis. My dad is a veteran. When President Trump suspended payments on student loans with no interest, I said that provides relief, but Sallie Mae sends a bill, I obviously can not respond to this, from where, so she was informed by me, no response, after, she was taking care of it was the last response.
When I delivered the last official message, she had been at the XXXX XXXX and she sent me a scan and I did see her name about what was found in both her eyes. So, these emails were cordial and respectful, at least I want to believe, but when we all went into isolation I kept emailing until the emails were no longer deliverable.
I called Sallie Mae to inquire whether they have heard from her, the answer was no, I have been the one calling, they provided me a phone number for her, but it no longer was functioning number.
She ran a credit bill without my consent, for medical eye supplies, I tolerated this for a total of XXXX I had to close this.
She has always said you wont pay for it meaning me so don't worry about this, I will take care of this. I have email correspondences and texts that verify she was working on this to resolve the issue, telling me she was responsible and honorable.
But she continued to say her school was not covering the cost and along comes Sallie Mae, I thought that was government, mind you too much is already on my mind, my father and my job constantly telling us we may lose our employment, I did not believe until we were all laid off.
These texts are on my XXXX and some old emails. Finally when contact slipped I called Sallie Mae taking it to the complaints department to even a fraud department, which involved a police report, making the case serious, but I do not know her whereabouts or what happened to her, if something did happen. Its a tough one The relationship I have with the borrower was one which has extended for about 20 years, today does not exist, I don't know what happened to her. The last message was " this will be taken care of '' If its true that supposedly I am also responsible for payment against my will, then Sallie Mae approved a loan knowing that I had a large Federal Student Loan, plus about to lose a job. Turns out XXXX and XXXX XXXX XXXX XXXX contacted the borrower through mails sent to me. This seems to be another loan that is 159 days past due, I have those letters. I even sent the letter via email but no response.
The borrower assured me they would handle this by consolidation or refinance, upon them graduating which they did in 2019. Sallie Mae now wanted payments, supposedly the borrower had health issues and may not be able to work. I did send the documents to a church she attended for Sallie Mae before COVID 19, but she was no longer a part of the congregation.
COVID-19 hits a week later and the borrower is nowhere to be found and Sallie Mae does not seem to comprehend this in the beginning, so I have no choice but to put this loan on forbearance, they gave a COVID-19 forbearance, its all I can do because they said I could do this as a cosigner, but I reject this because I never applied for a Sallie Mae Loan with signature. I let them know and they remain silent. Now, i feel the representation of this company is secretive and no longer feel comfortable in communicating with Sallie Mae.
The complaints office of consumer affairs was informed and an option provided here, was if I file with a local civil court this should get her attention, but if I can produce a document with a judge ruling in my favor regarding this, send Sallie Mae the document and they will honor this and remove my name from the loan. Again, I need a written statement, i receive the run around and no response or email only when they want to collect money. Also, if the loan has no borrower to be found and I dont have the option for release then its void, as I was told by the complaints department, why pay this if I can not. I just told them I'm up against the wall, I can not pay, so they have been warned by me for a whole year. Whether they care or not, I must watch out for myself now that the borrower is no where to be found.
Obviously, I reached out to borrower and no signal or even concern, so its a mystery. I can not judge where she is at or what happened. Its the end of the year, no concern about the civil issues, bankruptcy, or the 159 days behind with XXXX simply no response.
I am supposedly cosigned according to Sallie Mae, not according to me and i can not take this extra debt upon me, it will only be fair to allow me to at least declare bankruptcy. After all no loan forgiveness is offered or other programs for these kinds of loans now that I did my research.
I just have elderly folks, one a veteran father who is XXXX and they are more important than a private student loan company from almost a nonexistent borrower is how I feel, I must be upfront here. Because this time I must put my parents first, its a moral justification, which I don't expect a bank to understand but its my family, I understand. I do not have children nor am I married. I had a brother who XXXX at XXXX, I spend my life taking care of my parents
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| 10/31/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Older American, Servicemember |
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Much of this Complaint to the CFPB was identical to what has been sent to the Dear Legal and/or Finance Management at Sallie Mae XXXX for more than XXXX months. All while my credit score has been destroyed and I have been threatened for this loan to default and be sent to an agency for collection. This is an URGENT request. Please help, I only have a couple days left to jump and fix this.
I took out XXXX Parent Loans with Sallie Mae from XXXX, for my 35 year-old adult son 's education. I never have claimed my son as a dependent since he was a minor, and we have since maintained our tax returns filed independently of XXXX another. This information is key, due to an administrative error that Sallie Mae has used as a nonsensical reason to take no further action after Sallie Mae recently recognized that XXXX of my XXXX Parent Loans was mistagged as being used for a " dependent '' child -- which of course, was not the case. Despite all XXXX loans being taken out for the same child ( aged XXXX ), depite all XXXX loans being taken out within 18 months time, despite all XXXX loans being used to pay tuition at the same University, only XXXX of these loans were properly tagged as being taken out for an " independent '' student.
This distinction between " dependent '' and " independent '' is key to this issue, at hand. Please also allow me to disclose, that my son is an attorney and an active member of the XXXX XXXXXXXX XXXX, in good standing -- and my son has assisted me with drafting this correspondence.
I am a 66 year-old single mother to XXXX son and grandmother to XXXX young grandchildren. I am XXXX and have been now for some 6 years. I am a XXXX of the XXXX XXXX XXXX XXXX, and I was injured and unable to work some years ago, so I was forced to file XXXX XXXX Bankruptcy in XXXX. That XXXX was nalized by the XXXX XXXX XXXX California in XXXX. All three of my Parent Loans with Sallie Mae were listed in that Bankruptcy, but none were ever noticed to me that they would be XXXX. However, in recent years, with the XXXX XXXX and XXXX. of XXXX XXXX XXXX, there were retroactive discharge of private student loans for those who had incurred loans and had eligible Bankruptcy filings XXXX. I was such a person who fell into the grandfathered timeline. I didn't even know this until Sallie Mae reached out to me -- in XXXX!!! Can you believe it, Sallie Mae sent me letters ( which I have ready to attach to this claim ) which lay out the XX/XX/XXXX notices of XXXX of the XXXX Parent Loans, which were scheduled for discharge. And believe it or not -- Sallie Mae ( unsolicited by XXXX whatsoever ) offered in subsequent letters ( which we have to attach ) which offered to automatically send us a check for the monthly payments that we had been making for the last 4 years on these loans- even after I filed the bankruptcy in XXXX, so Sallie Mae sent us back XXXX large checks for the payments made for XXXX of the XXXX loans.
However, XXXX specific account of the XXXX Parent Loan accounts was not getting these letters, and that was an issue that we formally prepared in XX/XX/XXXX and sent a letter ( which we are also prepared to attach for review to this claim ) that stated the entire breakdown of the issue at hand -- XXXX account should not be excluded whatsoever, given that all three loans were taken out with identical circumstances. It was purely an administrative issue, which we were yet to figure out, but it made no sense why one was not treated like the other XXXX. And it took Sallie Mae XXXX attempts on our part -- over 6 months time -- with no luck until mid XX/XX/XXXX, when we found out that the third loan was not also XXXX MERELY because a mistake was made by the agent who processed the application over the phone -- XXXX check box was accidentally checked off by that Sallie Mae phone agent. The box happened to be " Will The Student Loan Proceeds Go Toward the Educational Expenses of a Dependent Student Who You Claim on Your Annual IRS XXXX XXXX. '' As stated above -- this was absolutely not true of my relationship with my 35 year-old son ( his age at the time the loans were taken out ). Without this mistake of an errant checked off box, the loan would otherwise have been automatically XXXX ( XX/XX/XXXX, we received letters from Sallie Mae that XXXX of my XXXX accounts were being XXXX due to Bankruptcy ( the XXXX ending in XXXX and XXXX ). My son phoned customer service at Sallie Mae earlier this month, given that I have made him information eligible on my Sallie Mae Accounts, he spoke to them in XX/XX/XXXX, and was told that they had no information other than to wait for the third account ( XXXX ) to also be tagged for discharge. Still today, though, that account ( ending in XXXX ) is still showing due for payment. It is drastically past due. We stopped making payments when we learned our loans would all discharge. This failure -- to not discharge -- was a mistake, because all three loans were taken out in XXXX, prior to my XXXX Ch. XXXX XXXX.
However, account number XXXX is listed as still requiring an active monthly payment, while the other XXXX accounts have been shut down, already complete with the XXXX discharge by Sallie Mae and the full refund of payments since the XXXX. We have the XXXX checks in hand.
Included in that bankruptcy ling were all XXXX of my Sallie Mae accounts. Bankruptcy rules prevented these XXXX accounts from initially being XXXX, so I continued to make the monthly payments on these accounts, through the last payments made in XX/XX/XXXX.
We need your help please to ( XXXX ) ensure that account number XXXX is added to the other XXXX accounts for bankruptcy discharge, and ( XXXX ) request through the necessary channels at Sallie Mae to process a FULL REFUND of all payments made since the bankruptcy was effectively led and XXXX. Just as was completed already of the other XXXX Parent Loans accounts that were taken out in identical circumstances.
We originally sent these details with our offer to be happy to send more-formal legal correspondence, if Sallie Mae XXXX not reply by Wednesday, XX/XX/XXXX. I would start by sending certied mail to XXXX, XXXX XXXX XXXX XXXX XXXX, DE XXXX, United States, Attn : Legal Dept, c/o XXXX XXXX XXXX XXXX Which I did. A copy of that XXXX email, attached.
We spent months getting letters that put down our inquiries with no details and no offer to dig any further ( all attached ). Our tax returns ( attached ) from XXXX to XXXX ( attached ) from my own tax returns and my son 's tax returns ( ALL INDEPENDENTLY FILED BY EACH OF XXXX ), clearly shows that we were not in any dependent relationship and had no benefit of marking XXXX of our XXXX accounts as such, it was merely an administrative error, since we processed these loan applications all by phone.
Finally on XX/XX/XXXX, WHICH IS JUST 6 DAYS AFTER I DRAFTED AND SUBMITTED THIS COMPLAINT TO THE CONSUMER FINANCIAL PROTECTION BUREAU, Sallie Mae sent me this correspondence on XX/XX/XXXX ( all attached )- which said in pertinent part, the most unhelpful and almost predatory threats if I did not pay ( despite openly admitting that -- but not for some silly admisnitrative checkbox error, my loan would be XXXX and refunded -- rather than the severe credit-destroying status that the loan is in now ). Here is there key responses : FROM SALLIE MAE XX/XX/XXXX -- -- -- - Based on a recent change in policy and a review of the previous bankruptcy case filed in XXXX, the Parent Loans ending in XXXX and XXXX are eligible for discharge because the student was not listed as a dependent at the time of application.
The applicant indicated the student was a dependent, however, on the application for Parent Loan ending in XXXX. Because the loan proceeds were used to pay the cost of attendance of the dependent-student at a XXXX XXXX eligible institution, this loan is a qualified education loan. It therefore does not qualify for discharge and XXXX XXXX will remain responsible for repayment of this loan. We apologize that this was not explained to you during your call with us in XX/XX/XXXX.
Loan ending in XXXX is severely delinquent and has been reported as such to the consumer reporting agencies. Under the Fair Credit Reporting Act, as a data furnisher, we are required to report accurate and complete information and prohibited from altering accurately reported delinquent information. This loan is at risk of defaulting and we encourage XXXX XXXX to contact our Customer Service XXXX XXXX at XXXX to discuss options to resolve this debt.
END OF SALLIE MAE MESSAGE FROM XX/XX/XXXX.
As you can see, these horrible scenarios never cease in the world of poor old ladies like me. I hope you can assist and strike this status to an INDEPENDENT STUDENT STATUS RETROACTIVELY ON THE LOAN. Then the loan should go into an immediate discharge and return of all the years of payments -- treated just as the rest of our accounts were, as they all should have been treated. We need their immediate action.
Thank you.
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| 03/08/2022 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have had Sallie Mae student loans since XXXX. I have paid Sallie Mae for 12 consecutive years, starting while I was in XXXX college.
In XX/XX/XXXX, shortly after the purchase of my first home ( in XX/XX/XXXX ), Sallie Mae doubled my minimum payment from $ XXXX monthly to $ XXXX monthly without any formal notice. Soon after this, I started to struggle making payments. In XX/XX/XXXX, I had trouble making my payment but made the payment on XX/XX/XXXX ( within the 30-60 day past due window, which is not reported as delinquent ). I then called Sallie Mae on XX/XX/XXXX to discuss payment options as I was struggling to make the payments on time. When I called on XX/XX/XXXX, I was placed into a " 3 month pay forbearance program '' where it required auto debit payments. I had set the payment dates in advance and could not change the payment dates. The first payment in late XX/XX/XXXX came out of my bank account successfully. When the 2nd payment came due ( XX/XX/XXXX ), I had the available funds in my bank account ( XXXX Checking Account ) and checked both of my online accounts at XXXX and Sallie Mae for 3 consecutive business days to ensure the payment was cleared, which showed that all was paid and my account was current. My next payment was not until 2-weeks later ( XX/XX/XXXX ). On XX/XX/XXXX, I got my Sallie Mae billing statement showing that I was {$2400.00} past due. I immediately called Sallie Mae on XX/XX/XXXX and was told my payment failed on XX/XX/XXXX despite my bank account and Sallie Mae initially showing it was paid. When I called Sallie Mae on XX/XX/XXXX, the representative I spoke with suggested I be put on another " 3-month payment forbearance plan '' and was told that my credit report and account would not be shown as delinquent as long as I made those following 3 payments without issue, which I completed successfully ; however, this program did not allow me to pick my payment dates but the same date each month for 3 months. In XX/XX/XXXX, while preparing to purchase a new home, I noticed 16 late payments from Sallie Mae on my credit report from XXXX XX/XX/XXXX with some payments reporting as much as 90+ days late. Again, I immediately called Sallie Mae and expressed my concern that I have never been 90 days late in paying them and that this was inaccurate. The representative told me that I could file a credit dispute but that 1. the dispute center does not have a phone number and 2. I would need to mail all my documents in to a XXXX XXXX to be reviewed within 30 days. I mailed all the supporting documentation on XX/XX/XXXX ( I tracked the envelope via certified mail and my records show that it was received by Sallie Mae on XX/XX/XXXX ). Within this supporting documentation, I included my bank statements from XX/XX/XXXX, XXXX XXXX, Sallie Mae statements from XX/XX/XXXX to show that {$0.00} past due on every statement after I called Sallie Mae on XX/XX/XXXX XXXX credit report, and wrote a letter detailing my credit dispute. I received a response from Sallie Mae in XX/XX/XXXX stating that the credit reporting was investigated and accurate per FCRA guidelines. It requested that I send in more information if I had " not sent, '' which included -- Copy of credit report, bank statements, canceled checks, bank and account information, etc, which I had already sent in for my initial dispute on XX/XX/XXXX. I called Sallie Mae shortly after this response in early XX/XX/XXXX and asked why I had to include this information again and what I needed to include to ensure that my credit report was corrected. The representative told me that all of the information I mailed was " scanned incorrectly '' and had " blank pages. '' The only pages that were scanned correctly were my Sallie Mae statements, not my bank statements or credit report. I was provided a link to send these documents again and submitted them on XX/XX/XXXX and was told to call back to check in on the status of my dispute. I called back on XX/XX/XXXX and was told I needed 1 more missing piece in my dispute which was a phone call recording from XX/XX/XXXX, when I initially called and was told that my account would not be reported as delinquent. The representative who informed me of this call recording told me that he placed a request to his supervisor and leadership in collections via email to have the call recording reviewed. He then told me to call back later that afternoon to check the status. I called back that afternoon around XXXX, as told by the representative, and was told that the request was still in process and to call back on Monday XX/XX/XXXX. I called again on Monday XX/XX/XXXX and spoke with a supervisor at Sallie Mae named XXXX who told me that they were not going to review the call as it was " too old '' and that the credit reporting was accurate, despite them not reviewing the information I submitted 3 different ways and not reviewing the call from XX/XX/XXXX. The call was disconnected so I then called Sallie Mae back again on XX/XX/XXXX and spoke with another representative for 2 hours who reported to me that she was " looking for the call '' from XX/XX/XXXX. She stated that she could see the call logged from XX/XX/XXXX but that she could not access it because the representative who completed the call was no longer employed at Sallie Mae. In reaction to this, I stated to the representative that because all of my documents were not properly scanned and the call was not reviewed that a proper FCRA investigation could not have been completed. She stated that the call was essentially moot because of when I called and assumed what was said on the call without having the ability to listen to it. It was then uncovered that on XX/XX/XXXX, when I received my statement from Sallie Mae that the payments for 4 months ( XX/XX/XXXX ) were reported as late to the credit reporting companies. From XX/XX/XXXX to XX/XX/XXXX, I did not know that there was an issue ( as I stated above ) because On the morning of XX/XX/XXXX both the Sallie Mae phone application and my bank account showed payment as " Paid. '' If I had known on the XX/XX/XXXX or XXXX that there was an issue I could have made an additional payment to at minimum avoid 4 out of the 16 late payments based on the timeline. Sallie Mae allowed me to get to 90 days late on an amount they refuse to tell me before I had the opportunity resolve by not saying anything from XX/XX/XXXX to when I received my statement on XX/XX/XXXX.
As of the evening of XX/XX/XXXX, after a 2-hour phone call with a Sallie Mae representative , my dispute has not been fully investigated. Each time I call Sallie Mae I receive different information regarding my account during these timeframes and am told different steps to take. Given that Sallie Mae does not allow me to consolidate my loans, I have 16 late payments on my credit report that I strongly believe are inaccurate reports from ONE incident. They have yet to provide me a clear explanation as to why these reports can not be rectified and refuse to review the call from XX/XX/XXXX which I was told was a missing piece in my dispute. They also have not reviewed the documents I sent them on 2 different occasions in 3 different fashions ( via mail, via Sallie Mae portal, and via upload link Sallie Mae sent me ). They continue to tell me that the dispute is accurate and complete although it is NOT complete given they have not reviewed the information I have provided or the phone call that was made on XX/XX/XXXX. I was told on XX/XX/XXXX that I could reach out to " XXXX XXXX XXXX XXXX XXXX '' if I wanted to pursue further action, while still not reviewing my dispute completely. I believe that the unfair credit reporting is due to Sallie Mae 's system failures and errors. They have been preaching FCRA although this does not cover system technical issues, which I feel plays a role in my situation, nor does it bar them from changing their inaccurate reporting. As a result of this, my credit has 16 late payments on it, all from Sallie Mae, which is severely impacting my financial ability to obtain a mortgage or possibly refinance my loans with a different institution. In my opinion, Sallie Mae is inaccurately reporting on their customer 's credit reports, preventing them from going elsewhere to pay their student loans. It is predatory. It is unfair. It is corrupt. I have spent hours on the phone with representatives throughout the past few weeks, and throughout my lifetime with Sallie Mae, and a problem is never resolved or explained thoroughly. I plan to reach out to the XXXX XXXX XXXX XXXX and reiterate my dispute ; however, I have immense distrust that anything will be resolved. For these reasons, I am reporting to CFPB in hope for answers and clarity.
Additional supporting documentation and information can be provided at request.
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| 07/18/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I am currently a XXXX XXXX XXXX at a XXXX XXXX XXXXXXXX, and I used Sallie Mae Smart Option student loans to help finance my XXXX education between XXXX. I also used one Sallie Mae loan to help finance my XXXX XXXX XXXX XXXX XXXX degree between XXXX and XXXX. My complaint is stemming from the fact that my student loans were recently removed from in-school deferment status, requiring me to make costly monthly payments to avoid delinquency, while being unable to have them replaced into in-school deferment status for the final XXXX years of my XXXX XXXX program. I am a XXXX student, barred from seeking gainful employment as a condition of my university enrollment, wholly unable from making these monthly payments on my XXXX student loans. Furthermore, the complaint encompasses gross mismanagement of my account, in ways I believe do not satisfy the basic fair lending policies by which Sallie Mae should have been operating within when dealing with my account.
At the end of XX/XX/XXXX, I received an electronic communication stating that my XXXX loans were to be removed from in-school status at the end of the following billing period, with all of the loans requiring payment by XX/XX/XXXX. This is the first communication I received from Sallie Mae about this change in status. When I called their customer support line, I repeatedly was told to call back around the payment due date, as there was little they could do to help me at that time. On XX/XX/XXXX I spoke to a supervisor who explained that Sallie Mae has a XXXX month limit for in-school deferment after completion of an XXXX degree on their Smart Option student loans. This came as a complete surprise for multiple reasons. The first and foremost being I had never been made aware of this policy at any point in my XXXX years with Sallie Mae and being enrolled at this point in XXXX degree-granting programs. None of the promissory notes that I signed for the loans in question made mention of a XXXX cap for in-school deferment [ a representative promissory note has been attached to this complaint ]. The only explanation of their deferment status was as follows : " You can ask us to postpone or reduce payments if Student returns to school at least half time or enrolls in a residency or internship program. This type of postponement is called a Deferment. If your Deferment request is granted, you will be required to make payments during the Deferment period on the same terms as the repayment option that applied to your loan during the in-school period '' As shown, there is no explicit mention of a XXXX cap. As an XXXX student who planned on attending XXXX XXXX after graduation, potentially receiving training that can extend beyond XXXX months, I would have never knowingly signed my name to a policy that would not accomodate these career goals.
Furthermore, the supervisor I spoke to on XX/XX/XXXX told me that I was not made aware of this policy at any point in my lending history with the company because there was " no expectation that I would be in school longer than XXXX months. '' This is an incredibly unsatisfying answer for multiple reasons. First, Sallie Mae positions themselves as a lender that can help students who are entering professional and XXXX XXXX training. In fact, I still receive emails propositioning me to borrow from their company for my XXXX training. Secondly, and more pertinent to my case, Sallie Mae knew that I had enrolled in a XXXX XXXX XXXX program in XXXX and neglected to make me aware of this XXXX month policy. In fact, I received an electronic communication from them on XX/XX/XXXX ( XXXX month after starting XXXX XXXX ) that they " received an enrollment update ... there is nothing you need to do for your loans at this time. '' [ Screenshot attached to this complaint ] After making the supervisor aware of these XXXX facts ( 1 : I never signed a document agreeing to a XXXX in-school deferment cap, and 2 : Sallie Mae knew I was entering a XXXX degree XXXX years prior and never mentioned the XXXX policy ), she agreed that I should not have to make these payments, especially while training in a difficult XXXX XXXX curriculum, and she would personally submit a request to have my loans placed back in deferment. I waited patiently to hear an update on my case.
On XX/XX/XXXX I spoke again with the same supervisor from XX/XX/XXXX, who stated plainly that after consulting with her resources, regardless of any extraneous details on my part, because I had used all XXXX months of in-school deferment, there was nothing more to be done with my account and payments would be required despite my full-time enrollment status. Again, I believe this to be an unfair situation, as I had never signed a policy that stated these terms. However, even if I were to operate under this unwritten policy, I knew that even if accounting for my XXXX year XXXX XXXX XXXX XXXX degree between XXXX, I had not been in-school for XXXX months since graduating with a XXXX XXXX XXXX XXXX degree in XXXX. The math is as follows : XXXX months of XXXX XXXX ( XXXX ), and at the time of this writing, XXXX months of XXXX training ( XXXX ), for a total of XXXX months of in-school deferment. If operating within the terms of their own policy, I should have around XXXX months of in-school deferment remaining on my account.
I made the supervisor aware of this, and she promised to quickly look into this discrepancy and call me back that afternoon. Later that day ( XX/XX/XXXX ), she called me back and stated that yes, they had mistakenly left my account in in-school status between XX/XX/XXXX and XX/XX/XXXX, draining my account balance of deferment time despite me not being enrolled in school during that time. She said she would call me later the following week with the expectation that at the very least, I could have those XXXX months of deferment time reapplied to my account, since it was their mistake in tracking my enrollment status that had me losing that time.
I had not received word from this supervisor during the following week, so I called her back on XX/XX/XXXX. To my surprise and great frustration, she told me that if Sallie Mae was to remove the in-school deferment time applied to those loans between XX/XX/XXXX and XX/XX/XXXX and reapply it to my account at this time, the loans in question would immediately go into delinquency for those XXXX months because I had not made ( or was required to make ) payments on them XXXX years ago. This is unbelieveable to me, as it does not make sense that Sallie Mae 's mismanagement of my account status in the past should penalize me in the present. I would argue that if my account was adequately managed in late XXXX and the in-school status removed, I would have had the ability to take measures to prevent delinquency at that time. This is now where my account stands with Sallie Mae at this time.
In summary, my complaint with Sallie Mae is grounded in XXXX main points.
First, at no point in my preceding XXXX years with the company had I been made aware of a XXXX in-school deferment cap. I never signed an agreement that mentioned this policy, nor do I believe it to be fair to expect these payments to be made while I am fully-enrolled in a XXXX XXXX program. I will graduate as a physician in XXXX months with full ability and desire to pay back these loans as quickly as possible. My earning potential within this career path will allow for full and uncomplicated repayment, but for Sallie Mae to pressure me at this time to make payments while I am actively paying for my current living expenses with federal student loans jeopardizes my financial health for decades to come.
Second, even if operating within the confines of the undisclosed XXXX in-school cap, I have at least XXXX months of deferment time that should be allowed to me, as I have only been enrolled in school for roughly XXXX months since finishing my XXXX degree at the time of this writing. It was entirely Sallie Mae 's own mismanagement of my enrollment status ( a simple and routine measure to keep track of ), that caused me to lose that time. During those XXXX months in question I was working a salaried job, and had options available to me to manage a repayment situation if one arose. For them to tell me now, XXXX years after the time in question, that if they were to accurately update my account to fit the reality of my enrollment status, my account would immediately go into retroactive delinquency is frankly unprofessional and borderline malicious behavior.
For these XXXX reasons, I believe my account should be accurately updated and re-entered into in-school deferment status.
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| 02/10/2023 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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How is Sallie Mae still getting away with these predatory loans??? I made a mistake back in XX/XX/XXXX and applied for a Sallie Mae student loan believing I was applying for federal loans. I previously had my federal student loans through them in XXXX so I didnt realize that I was applying for private loans. Of course nobody at Sallie Mae set me straight either. What I didnt realize was that I already had filled out the FAFSA and that is good for the whole school year ( Fall XXXXSpring XXXX ). I thought I was applying for spring and what they gave me was a private loan for over XXXX, with half of that being disbursed in XX/XX/XXXX for a fall semester that was already paid for in XX/XX/XXXX! The second half of that amount was disbursed in XX/XX/XXXX when the federal funds for that semester had also already been disbursed. I didnt realize at the time that I had money coming from 2 different sources since the funds were sent to the school and then direct deposited into my account after the school took their cut. Still not realizing what had happened, I applied for loans for the summer XXXX semester in XX/XX/XXXX. I was given over XXXX for tuition that was just under {$3900.00}. I took 9 credit hours that summer so I just thought it had something to do with my enrollment being considered full time for the summer. When I applied again for fall, I was informed that my cosigner was suddenly ineligible due to him being on a fixed income even though nothing had changed with him. When I ended up getting the federal loans anyway I just thought I was able to qualify on my own by that time since I had a steadier income. When I try to pull up original loan docs, all I am able to find are 2 applications and my credit pull info. My dad, who has been retired and on a fixed income since XXXX, is the cosigner on both loans. Again, I believed I was applying for federal loans and they wanted HOUSEHOLD income. Now he is stuck as a cosigner on these loans. On the XX/XX/XXXX application his employer is listed as N/A and his income is listed as N/A. What was the point of a co-signer with no job and no income and how did that get approved? My only employment at the time of the first application and first disbursement ( XX/XX/XXXX ) was in retail, part time, and my income for that whole YEAR was about XXXX which I truthfully put on the application. What I saw next has me extremely confused and angry. They have additional income listed as multiple and the amount XXXX!!! I had no other household income at that time so I do not know where this information came from since I had never looked at those documents until about a week ago ( XX/XX/XXXX ). How can they just add income to my application to get it approved without that being verified??? When I looked at the application for XX/XX/XXXX, there is no cosigner on it, but yet my dad is listed as the cosigner on that loan as well and its on his credit. It also has my new employer name listed correctly but they had my income listed as XXXX for a commission sales position and time on the job was only 4 months. I was making XXXX plus commission which never added up to XXXX. Again, why was no proof required for a new job with a significantly higher income than I had less than 6 months earlier? Or is there proof of income I am not aware of? Several other inconsistencies were found such as my rent was listed as {$500.00} in XXXX and {$1000.00} in XXXX. I had not moved as my address would reflect on both applications but my rent doubled? How would this application make it through underwriting??? How did I get approved for a loan for over XXXX with only XXXX per year income between XXXX signers ''??? Since FEDERAL loans are not income/credit based, I didnt notice anything wrong at the time with getting the loans. I filled out an application, but since the information provided would not qualify me, they doctored it up in my favor?? Were they unable to pull that off again the time my co-signer was deemed ineligible? I thought I was applying for FEDERAL LOANS! There is NO WAY I would have ever tried to give false information on an application like that. I also have not been able to locate one document with loan terms or a signature from myself or my dad. Why are these not in loan documents and why have they never been provided to me? Is there something to hide? Do they exist? Per Sallie Maes own website Loan amount can not exceed the cost of attendance less financial aid received as certified by the school. They gave me loans for 2 semesters that were already paid for with federal loans, which, if they had gotten their information certified by the school then they would have known I already had gotten financial aid for that semester and my balance was paid in full. Then for the summer semester they gave me more than {$6700.00} above my tuition cost. Textbooks are expensive, but not that expensive. I was led to believe these would have 6 months deferred payments after I graduated, flexible and affordable payments and low interest rates like federal loans offer. What I got were loans that, ( I was informed in XX/XX/XXXX ) did not have the option to defer anymore payments. When I asked how that is possible since I would not be graduating until XX/XX/XXXX and I was already enrolled for my final semester which would begin in XX/XX/XXXX, they informed me that they had already deferred the 6 payments by me taking off the summer semesters for the last 5 years or so. Notice the math on that doesnt add up either. I believe they make up rules as they go along. I was told 6 months after graduation or separation from school is when payments would start. My current VARIABLE interest rates as of XX/XX/XXXX are up around 14 % with the combined payments being {$600.00}. It was just {$590.00} last month which was due less than 30 days after graduation. In XXXX XXXX, when I was forced to make payments over the summer, my payments were just under {$500.00} with the interest rates at around 10-11 %. I borrowed just under $ XXXX in XXXX and my current balance is over $ XXXX! That is over $ XXXX in interest that has already been added to my balances!! To put into perspective the difference between these predatory loans and the federal loans, my balance for federal loans is currently $ XXXX. Only {$4900.00} of that is interest. I got these federal loans between XX/XX/XXXX and XX/XX/XXXX so many are about the same age as the Sallie Mae loans. When I have called to see what I can do about these unaffordable payments, I am given the one single option of interest only payments for up to 12 months and at the end of that I will have even more unaffordable payments. I am only catching this now because my loans have been deferred due to being in school all this time and I was not making payments. They need to be investigated for doctoring up applications to get them approved and their underwriters should all be fired for approving an application like mine that had several inconsistencies and no proof of anything. If they do have income docs for me reflecting the information on the application, I would LOVE to see them because they are NOT REAL DOCUMENTS! I was intentionally deceived about the type and details of the loan and and treated unfairly by Sallie Mae by giving me a loan that I clearly did not qualify for and did not have the capacity to repay.
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| 01/26/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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RE : XXXX XXXX XXXX Loan I am writing to share with your office the completely disgusting manner in which I was treated while contacting your office to request a forbearance. It should be noted that I was granted a forbearance inXX/XX/XXXXand was advised to recontract Sallie Mae to request additional months of same. I did as instructed and contacted SallieMae via phone in early XXXX, after an approximate 7-9 minute hold, the representative returned to the line to state that I had contacted SallieMae " too early '' to request the deferment. I was at a loss as to how on earth one could ever attempt to handle a financial matter could ever occur " too early. '' It should be noted that I made the two XXXX good faith payments prior to speaking to XXXX and her manager. On XX/XX/XXXX I contacted SallieMae via phone once again in an attempt to obtain loan forbearance. I had the unfortunate displeasure to speaking with XXXX ( # XXXX. ) I explained to XXXX my reason for calling. XXXX explained that she must ask me some questions before processing the deferment. I agreed to this and she proceeded to ask me two questions. She asked me was I working and the name of my employer. I provided the information to her and she then proceeded to ask me my title. I provided my title ( XXXX XXXX ) and she then asked me could my cosigner assist with payments. I explained to her that my cosigner was my mother whom I presently reside with sans rent. I also explained to her that my mother paid a significant portion of my living expenses and would not be able to make the loan payments. XXXX then requested that I hold the line for a moment. It should be noted that XXXX did NOT ask me for my salary, etc. The only information she asked about concerning my employment was my title, and the name of my company.
I agreed and waited on hold for approximately six minutes. I then heard XXXX speaking but it sounded as though she were not speaking directly into her telephonic device. It seemed as though XXXX had inadvertently taken the call off hold and was unaware that I could hear her every word. I heard XXXX and a male conversing about me. XXXX was essentially relaying portions of our conversation to this gentleman. While this is harmless enough, she was relaying this conversation in a mocking fashion complete with her personal commentary/opinions relative same. She stated to the gentleman that " She says she lives with her mom and she don't pay no rent, and her mom pays her car insurance. '' " She then went on to say " Then what do you pay if your mom pays everything. '' At that time, the male she was speaking with, presumably her manager verbalized his agreement. She stated " She's claims that she called in last month and we wouldn't give her a deferment. '' It should be noted that she did not attempt to research, validate or invalidate this information. I am at a loss as to why her manager did not instruct her to verify this information since she was so skeptical. She went on to lie and state " She don't even got a XXXX dollars. '' This is the point where XXXX 's conversation went from disrespectful and contemptuous to fraudulent. XXXX never asked me about making any payments and I certainly did not express to her that I " don't got a XXXX dollars. '' I am sure you are aware that your representatives document the verbal exchanges between themselves and customers in the customer 's account, this exchange means that XXXX likely noted my account fraudulently as well.
XXXX eventually returned to the line seeming to have gotten a bit more contemptuous after speaking to her coworker about me. Her tone was bolder, and her attitude much closer to being disrespectful. She very quickly informed me that it was unlikely that my " Forb '' would be approved as I was working as an XXXX and had income. She also stated that she had discussed the issue with her manager. She made reference to her manager being a male. I presume this is the gentleman that she was speaking to about me. I immediately asked for his name and ID number. She stated with a significant contemptuous attitude that she was trying to get me back on track with my payments. I listened to her convoluted spiel which consisted of her claiming that since I am working I should be able to make my payments. I am certain that she unilaterally reached this conclusion based on her opinion rather than he facts which she failed to gather. I once again requested the name and number of her manager. She provided me with a first name and stated that she did not know his last name or ID number. She stated that she would let me speak to him so as to obtain that information for myself. This is yet another example of her abhorred customer service. The manager was just right there engaging in disparaging comments about me, how on earth did obtaining his name require me to be placed on yet another hold.
After about a two-minute hold, a gentleman addressed me and introduced himself as XXXX. I requested his last name and ID number to which he responded " XXXX XXXX. '' I thanked him for this information and terminated the call. As stated numerous times, XXXX never asked me about my salary, expenses etc. I am at a loss as to how an account representative charged with gather information concerning financial matters could fail to ask about such relevant information. The most obvious conclusion would be that XXXX simply chooses to ignore SallieMae protocol and instead based the level of assistance she provided on her mood and disposition. It is entirely possible that her oversight was due to her rush to speak negatively about her customers while she places them on excessive holds. To that end, I am at a loss as to how her manager did not correct her. While front line employees can fail to properly complete tasks, their immediate supervisors are charged with ensuring that the front line employees perform their jobs satisfactorily. This manager failed to do that as evidenced by their conversation. Not only did he fail to remind her that she was speaking negatively about a customer ( he had no way of knowing that she was making up the conversation ), he too failed to ask about income vs expenses etc.
I am at a loss as to how on earth these two individuals would be allowed to behave in this manner. Aside from the fact that their behavior was disrespectful, rude, and ignorant. XXXX made fraudulent statements to her manager. I never stated to her that I was unable to make a XXXX payment. She also failed to inquire about income, expenses and how they would impact my ability to repay.
In light of the above, I am requesting that someone from your office contact me concerning this matter. Specifically I would like to know what information these two associates placed in my account as I absolutely heard XXXX make untrue statements and declarations that I never made. I implore you to review the recording related to this call. This call occurred on Wednesday, XX/XX/XXXX at approximately XXXX from phone number XXXX. I look forward to your response.
XXXX XXXX XXXX
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| 05/24/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XX/XX/XXXX- My first phone call with them. I asked about lowering payments and they claimed the lowest they could go was {$980.00} a month so I asked for forbearance.
XX/XX/XXXX- My second phone call with them. I again asked about lowering payments and they claimed they could not go any lower so I again asked for forbearance.
XX/XX/XXXX- My third phone call with them. I asked again about lower monthly payments and the plan they gave we still could not afford so I again asked for forbearance.
XX/XX/XXXX- They talked to my mom/ cosigner and myself and we gave them financial statements. In order for us to receive a lower payment plan.
XX/XX/XXXX- They called my father/ cosigner looking for me even though I spoke to them the day before. I had not received any missed calls but my phone automatically blocked unknown numbers at the time so I called them back as soon as my dad told me. We tried to work out a lower payment plan. They took financial statements from me three separate times by three separate individuals. They took financial statements from my dad who is disabled twice and from my mother twice. They intimidated my dad and were incredibly rude to him to the point that he cried. He has XXXX XXXX and sometimes it takes him longer to process information and respond. They took advantage of this and bullied him. Then stated we didn't qualify for the reduced payment option because we couldn't prove that we could pay the reduce payment of {$500.00} either. They gave us three days to come up with something else that would make them feel " comfortable '' giving us the reduced payment plan. Three days was not enough time. We looked into other options which is why I started writing letters via certified mail so I could have communication with them in writing.
XX/XX/XXXX- I sent out my first letter via certified mail to them. Asking to cease phone communication and only communicate via letter from now on. I specifically asked them to not contact my co-signers, my co-signers place of work, or my place of work.
XX/XX/XXXX- I sent out my second letter via certified mail asking for proof of debt validity.
XX/XX/XXXX- My parents received a letter addressed to me at their house even though my return address was directly on the envelope of every letter I sent them. It was simply a change of address update not a response to either of my letters thus far.
XX/XX/XXXX- I sent out my third letter via certified mail stating that I am willing to work with them and was waiting to hear back from them that they are willing to work with me. And to contact me via letter and only me about these loans. I specifically asked them not to contact relatives, siblings, and places of work of myself or my co-signers.
XX/XX/XXXX- They called my uncle who has nothing to do with my loans. I am not even sure how they got his number.
XX/XX/XXXX- Three letters to my mom XX/XX/XXXX- A letter to my mom XX/XX/XXXX- 5 letters to me, none a response to what I had written just general letters sent out to loans in threat of delinquency.
XX/XX/XXXX - They sent a letter to me that just said " thank you for your inquiry. We are committed to providing you with information and assistance you need. To address your concerns more efficiently, we ask that you call us at ___ '' I did not receive the letter until the XXXX.
XX/XX/XXXX- I sent out my fourth letter via certified mail stating again that I was waiting to hear back them and offered a monthly payment which is something I can actually pay and still be able to have rent and food.
XX/XX/XXXX- My uncle received a phone call looking for me. Although I had been sending letters since XXXX and explicitly asked multiple times to only be contacted via letter they continued to harass people who had absolutely nothing to do with my loans. I called them back and spoke to my account manager XXXX. We went over my finances and I told her what I could pay each month. She was very condescending and reminded me of the amount of my total loan and I reminded her that they gave a loan to an XXXX year old with no financial history with no guarantee I would be employed when I graduated. She repeatedly stated " you asked for money and we gave it to you. '' Which is exactly my point. We had to conference in my mom/co-signer. The " lowered '' payment plan they offered was {$670.00} a month something we still could not do and we tried to work with them to meet somewhere where we were both satisfied but neither XXXX nor her supervisor XXXX would budge. I am trying to pay my loans but I can not make money appear when I do not have it. I reminded them multiple times that I had been writing them letters and had only received one response to my address and they kept saying they could not send letters and could only talk on the phone but I know that is not true. I am willing to work with them but every time they talk on the phone they talk in circles and every time you say anything about lowering payments they transfer you to another person who is more rude than the last. If they truly wanted to work with people they would have other solutions.When I asked them why they called my dead grandfather, uncle, parent 's place of work, and ex co-workers they had no response. When I tried to ask them what they would be willing to do to work with me XXXX stated " I am not going to negotiate with you. ' They said my offer of {$100.00} a month was too low. So I asked what about " {$250.00} '' and they again XXXX stated he could not work with me. I reminded XXXX that if they want me to actually be able to make payments they needed to be willing to work with me. Neither he nor the company he works for were willing to work with me to resolve this matter. XXXX and XXXX continued to claim that this was the best they could do although in the forms I originally signed for the loans it mentions something called a Payment Holiday. Which would at least give me time to gather myself and see what else I could do to work with them.
In the time between my first later and today my pare n't have been called almost daily. My significant other has received calls even though he is not on the loans and I never gave them his contact information or permission to speak to him about my account. My uncles have received calls. My grandma has received calls looking for my dead grandfather. My mom 's ex co-workers have received calls. My dad 's boss received calls. I have not been ignoring them, I have been writing them for months and waiting for written reply from them. Instead they waited to respond until the situation was very dire and harassed my family in an effort to intimidate and embarrass me into making agreements that I could not uphold.
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| 04/24/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been being harassed by sallie mae regarding having issues with payments due to being out of school for XXXX semesters due to XXXX. They have called me with robo calls from XXXX XXXX and Sallie Mae, they have harassed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who is not attached to my loans in any way and XXXX XXXX who is not associated with myself or my finances as I rarely see him. They disclosed information about my loan and financials with him when he is not signed onto anything.
XX/XX/XXXX : I contacted Sallie Mae because I was worried about the XXXX month grace period after taking a semester off as a result of XXXX and my XXXX being bad. Was told that I could have a XXXX month grace period of payment if I just contacted my school about deferment with paperwork.
I called again after I was unable to have my XXXX approved by my university before the spring XXXX semester started and was not able to be enrolled in classes again. Was told to keep making payments on my loan I've been paying while in school while we figured out what to do with the ones I could not afford.
XX/XX/XXXX : was told to do a financial statement in order to set up a reduced payment plan so I could prevent my loan from defaulting on XX/XX/XXXX XX/XX/XXXX : I contacted my account XXXX XXXX XXXX XXXX XXXX? ) at sallie mae corporate bank regarding my inability to pay my account amounts after I was out of school and unemployed due to XXXX. We had a conversation where we did a financial statement, he was concerned I would not even be able to afford their reduced rate. Suggested that I go and ask people in my life for money because they were a business and not a government agency so they would only help me so much. I was told that if I could get the amount of XXXX that I would be able to pay them that before XX/XX/XXXX to prevent my loan from defaulting. I then called back and discussed with another agent the same pricing because I wanted to ensure I had the full amount so I could ask people in my life for money.
XX/XX/XXXX : Called again because I got the full amount I was told I could pay. The agent I spoke with said that there were no notes of what I was talking about and that based on my financial statement they would not offer that. She clarified if I knew that the payments would only be or XXXX months instead of the XXXX year program because of me going back to school in XXXX or XXXX. I said Id even be willing to put off school because I was so poor. She kept mentioning how she wasn't sure why I would be told an amount and she was worried the managers would deny it. I asked why I would be told specific numbers and she said she did not know. Offered to connect me to XXXX XXXX in order to have clarification. I agreed and she put me on hold as XXXX XXXX was in a call. When the call was done she said she was transferring me, I heard it transfer and him talk then the call dropped. I assumed it just was a transfer error and called back, stating my name and that I was just trying to get into contact with my account XXXX as the call had dropped. The new agent then told me that XXXX XXXX said he was unavailable to talk. I questioned that as I was just transferred to him but it hung up and said I was supposed to talk to him. She said that she was unsure why, but he was unavailable. I mentioned that I wanted to talk to someone above him about the call recordings and going over my payment options and then he became available. I then was transferred to XXXX XXXX who said that he never offered me the payment option as he didn't offer things he was not sure he could get for people. I asked him how I could have gotten the numbers then. He would interrupt me when I attempted to talk saying he was not finished or ask me if I was done in an annoyed fashion. I asked him if he could understand how this was stressful for me since due to the financial hardship and he said that he never been in a situation like this but he figures it would be stressful. He then implies that most people on this program, including me since I did not make much, would not actually go to school because they could not afford it. I interjected to mention that I would be going to school as I had my XXXX. He then went " I'm sorry I couldn't hear you. I was talking. Are you done or are you going to keep talking? '' and I said that I just wanted to clarify that I could in fact afford college as I had XXXX and I wanted to do the payment plan. He argued that it could not be done and that he never told me things I was told. I then asked to speak to someone above him as I wanted to review what was discussed over the previous calls and see where the misunderstanding may lie ( and to clarify what I know I was told ). XXXX XXXX then transferred me to XXXX of his managers. I went over the entire situation and she said that she was not concerned with me being misled, but more about me paying so they wouldn't sell my loans to creditors and destroy my credit. I told her that I was offered the payment plan, what numbers I was told and everything. She told me that I wouldn't be able to get that because I was not making enough, that they had to contact my cosigner and do a financial statement on her. I mentioned yet again that my cosigner is unemployed and she said " well someone has to be paying for her to live '' and that they needed that before they would give me a payment plan. She then said that she wouldn't give me a number because " it could go up or down probably not down, most likely up '' in the time it would take to contact my cosigner. I said that I had the amount that I was told I needed to pay and that I was being prevented from bringing my account to current with what I was told. She said she would go over the calls and that it would take XXXX hours. I asked if I could have the calls myself and was told no. I then was told I would need an attorney to get them and I said I'd look into it, she then hung up on me.
I contacted an attorneys office about the situation and she ( either the attorney or paralegal ) told me that private litigation against them may end up with them retaliating against me and garnishing my wages, but that contacting the CFPB would be my best option.
XX/XX/XXXX I reached out to Sallie Mae again and requested to do the payment plan. The agent I spoke with set it up and took my information for my payments. We processed the payment. In the agreement she started out saying it was pending XXXX approval, despite them taking payment and my banking information.
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| 11/20/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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SLM Corporation_Sallie Maes has still failed to provide verified and authenticated documents to attribute loan ownership to me.
Salle Mae also failed to provide requested documents in a timely manner.
I spoke to XXXX on XX/XX/XXXX and was advised that no one in the Sallie Mae Office of the Customer Advocate could speak to me about the alleged account except for XXXX and she was out of the office at the time. I then called back into the office again on XX/XX/XXXX. XXXX was in a meeting at the time but on this day, XXXX was able to discuss the account in question. I requested that Sallie Mae ( Office of the Customer Advocate ) provide the following documents ( Private Education Loan Applicant Self Certification, Promissory Note, all disclosures and electronic e-sign consent ).
I also requested an explanation again of the typed name/numbered seal as to what it identified on the application and its purpose. I also advised XXXX that I would like it reported that XXXX ID # XXXX in the ( OCA ) office had presented his opinion as fact and falsely stated that there was positive I.D . transaction of my identity on a XX/XX/XXXX call with XXXX XXXX.
However, the complaint about XXXX false statement was not addressed by XXXX later when she called me on XX/XX/XXXX or in Sallie Maes CFPB response ending in XXXX.
Per the conversation on XX/XX/XXXX, XXXX XXXX ( Sallie Mae Office of the Customer Advocate Director ) became hostile/threatening over the phone and refused to answer when I requested certain account info in order to understand a plan she was offering. She refused to answer questions, stating it's too time consuming to go back and every single date ( even though I only requested a specific date ), started berating me and advised that the additional document requests would be sent via CFPB. I am under the distinct impression that my rights have once again been violated in this latest interaction on XX/XX/XXXX. XXXX XXXX refusal to fulfill her duties as a representative ( especially as the Director ) of Sallie Mae has placed this unverified account closer toward default, which continues to negatively & unjustly affect my credit/financial status when it could have brought to some sort of resolution.
The explanation of the typed name/numbered seal as to what it identified on the application and its purpose has not been explained/provided.
I have not received the authenticated verified documents which I requested. Sallie Mae provided " unsigned '' disclosures which shows no proof that I received these disclosures at the time of the transaction of the alleged loan balance which Sallie Mae has allegedly attributed to me. They provided a grainy application with incorrect, unexplained seal information upon it. Yet, the disclosures are unsigned and differ in condition of appearance.
The private self certification also is typed and differs in appearance from the application document. Sallie Mae representatives did not provide a required e-consent. They simply provided an " unsigned '' E_signature excerpt that appears to be from a section of some other document, with no date, no name, no signature of no proof that it was ever provided at the time of the alleged loan that Sallie Mae allegedly attributes to me.
In addition the E_signature document DOES NOT provide the following : That the consumer has affirmatively consented to the use of electronic means, and the consumer has not withdrawn consent.
The consumer, prior to consenting to the use of electronic means, is provided with a clear and conspicuous statement : Informing the consumer of any right or option of the consumer to have the record provided or made available on paper or in non-electronic form.
Informing the consumer of the right to withdraw consent to have the record provided or made available in an electronic form and of any conditions or consequences of such withdrawal. Those consequences may include termination of the parties ' relationship but may not include the imposition of fees.
Informing the consumer of whether the consent to have the record provided or made available in an electronic form applies only to the particular transaction which gave rise to the obligation to provide the record, or to identified categories of records that may be provided or made available during the course of the parties ' relationship.
Describing the procedures the consumer must use to withdraw consent as provided in sub-subdivision of this subsection or to update information needed to contact the consumer electronically. XXXX Informing the consumer how, after the consent to have the record provided or made available in an electronic form, the consumer may request and obtain a paper copy of an electronic record.
The consumer, prior to consenting to the use of electronic means, is provided with a statement of the hardware and software requirements for access to and retention of the electronic records ; and the consumer consents electronically, or confirms his or her consent electronically, in a manner that reasonably demonstrates that the consumer can access information in the electronic form that will be used to provide the information that is the subject of the consent.
Sallie Mae provided through CFPB a Loan Approval Disclosure ( Section 226.48 ( c ) ) dated for XX/XX/XXXX, XXXX.The loan application provided by Sallie Mae is dated XX/XX/XXXX. However the Loan Approval Disclosure is dated before the application submission date. It appears that the loan approval disclosure is not authentic, altered and was not actually provided as part of the loan process.
Sallie Mae did not address or apologize the numerous log of collection reps that I previously addressed on CFPB Complaint ending in XXXX that repeatedly transferred me around, ignored my questions and provided false information to the alleged account that Sallie Mae has allegedly attributed to me which prolonged the resolution process and credit bureau reporting process. Sallie Mae failed to address and resolve interest concerns on the loan from erroneous late fees on the alleged loan balance.
Sallie Mae states they disbursed a loan to XXXX XXXX XXXX but has not provided proof any amount was applied for, disbursed or accepted by me.
I DO NOT owe the current balance of {$16000.00} as of XX/XX/XXXX ( or the updated current balance on the account if a new bill has been generated before this dispute letter has been received for Account Number : XXXX.
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| 12/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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The following letter, which serves to explain the applicable rule of law, and supporting documents ( please see the attached file ) were mailed to Sallie Mae as evidence that the Sallie Mae loan issued to me and ending in XXXX ( henceforth referred to as Loan XXXX ) is dischargeable through my XXXX XXXX Bankruptcy Case that was filed in XX/XX/XXXX, and XXXX by the United States Bankruptcy XXXX in XX/XX/XXXX by order of a United States Bankruptcy XXXX.
Though most student loans are not dischargeable through bankruptcy, relevant case law dictates that XXXX XXXX can not be defined as a qualified education loan because I was not an eligible student to receive a qualified education loan during the period for which the XXXX was originated, approved, and disbursed. The law on student eligibility stipulates that a student must be enrolled or accepted for enrollment in a degree, certificate, or other program in order to be considered eligible to receive a qualified education grant, loan, or work assistance.
Supporting documents include an official statement from the XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX ( henceforth referred to as HES ) the school to which Loan XXXX was disbursed, as noted on the loan 's Final Disclosure document attesting to the fact that I have " never been accepted for admission to or enrollment in any XXXX program.
The letter and supporting documents referred to herein were sent to Sallie Mae at XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, by XXXX mail XXXX XX/XX/XXXX, and were delivered on XX/XX/XXXX ( XXXX XXXX XXXX included in the attached document ). A Sallie Mae XXXX XXXX, Employee # XXXX, confirmed receipt of said mailing during a phone call with me that occurred on XX/XX/XXXX.
THE FOLLOWING LETTER TO SALLIE MAE, DATED XX/XX/XXXX, WAS MAILED ON XX/XX/XXXX, AND RECEIVED BY SALLIE MAE ON XX/XX/XXXX : To Whom It XXXX Concern : I, [ NAME REDACTED ] ( CIN [ NUMBER REDACTED ] ), filed for XXXX XXXX Bankruptcy with the District of Columbia Bankruptcy XXXX in XX/XX/XXXX. In XX/XX/XXXX, the court notified Sallie Mae of the Order of Discharge granted to me by United States Bankruptcy XXXX [ NAME REDACTED ].
Ordinarily, unsecured loans such as the private Sallie Mae XXXX XXXX XXXX XXXX ending in XXXX ( Loan XXXX ), issued to me and referred to herein are fully dischargeable in bankruptcy. However, Sallie Mae incorrectly claims that XXXX XXXX falls under an exception, provided by The Bankruptcy Code, that relates to educational obligations and prescribes that a qualified education loan is not eligible for discharge through bankruptcy. Sallie Mae postulates that XXXX XXXX is an educational loan that is a qualified education loan, as defined in section XXXX ( d ) ( XXXX ) of the XXXX XXXX XXXX of XXXX... '' See 11 U.S. Code 523 ( 8 ) ( B ).
The reason that Loan 2111 is not a qualified education loan, and is therefore eligible for discharge, is detailed in the paragraphs below.
IRS Code 221 ( d ) ( 1 ) states that The term qualified education loan means any indebtedness incurred by the taxpayer solely to pay qualified higher education expenses... which are attributable to education furnished during a period during which the recipient was an eligible student. See 26 U.S. Code 221 ( d ) ( 1 ).
The IRS Code continues in section 221 ( d ) ( 3 ) by defining the term eligible student to have the meaning given such term by section 25A ( b ) ( 3 ). See 26 U.S. Code 221 ( d ) ( 3 ).
IRS Code 25A ( b ) ( 3 ) states that For purposes of this subsection, the term eligible student means, with respect to any academic period, a student who ( A ) meets the requirements of section 484 ( a ) ( 1 ) of the Higher Education Act of 1965 ( 20 U.S.C. 1091 ( a ) ( 1 ) ), as in effect on the date of the enactment of this section... See 26 U.S. Code 25A ( b ) ( 3 ) ( A ).
Finally, the XXXX XXXX XXXX XXXX on XXXX eligibility dictates in subsection ( a ) ( XXXX ) that In order to receive any XXXX, loan, or work assistance under this subchapter, a student must ( XXXX ) be enrolled or accepted for enrollment in a degree, certificate, or other program... See XXXX XXXX XXXX XXXX.
On XX/XX/XXXX ( the Final Disclosure Date for Loan XXXX ), I was not nor have I ever been enrolled or accepted for enrollment in an official program through XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, nor through any other school/division of XXXX University XXXX I borrowed Loan XXXX from Sallie Mae to pay for my enrollment in independent graduate courses offered through XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. At no point was I eligible to earn a degree or to be enrolled in an official XXXX program. Provided evidence in support of this fact includes the rejection letter I received from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, on XX/XX/XXXX, after applying to the schools Master of XXXX XXXX program. The letter states that, not only was I rejected for admission, but I was ineligible for admission due to not having earned a regionally accredited XXXX XXXX. As further verification, I have included a recent statement issued by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, attesting to the fact that I have never been enrolled or accepted for enrollment in any of their programs.
The above information and submitted evidence serves as proof that my Sallie Mae unsecured loan, XXXX XXXX, is eligible for discharge through bankruptcy. As it is my right under United States law, I am requesting that the full amount of my Sallie Mae loan ending in XXXX be XXXX immediately. Additionally, any and all negative information pertaining to Loan XXXX dated on or after XX/XX/XXXX ( the Order of Discharge Date ) needs to be expunged from my credit report, and said loan must be reported to all consumer reporting agencies as XXXX through XXXX XXXX Bankruptcy as of the Order of Discharge Date.
If this matter is not resolved within a reasonable amount of time, not to exceed 30 days from the date of receipt of this mailing, my next course of action will be to file a formal complaint with the Consumer Financial Protection Bureau.
I appreciate your time and thank you in advance for your cooperation.
With gratitude, [ NAME REDACTED ] Customer Identification Number : [ NUMBER REDACTED ] Loan : XXXX
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| 06/29/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/2018 - First contacted by automated call from XXXX XXXX to inform that my payment in the amount of {$91.00}, due on XX/XX/XXXX was missed. I am enrolled in an auto-debit program, so that these payments should occur automatically on the date they are due.
Contacted XXXX XXXX and spoke with representative. She explained that XXXX XXXX received an 'NSF ' notification and that my payment was not made successfully.
Immediately checked bank records online while on phone with representative, saw that payment amount of {$91.00} was withdrawn successfully from my account and payment posted to XXXX XXXX on XX/XX/XXXX and that these funds were not returned to my bank account due to NSF or any other reason. Explained this to representative on call, and she asked for me to submit documentation to support online to XXXX.
XX/XX/2018 - Submitted caption of bank statement regarding payment of {$91.00} showing that funds were withdrawn from my bank account and sent to XXXX XXXX.
XX/XX/2018 - Representative from XXXX XXXX called to inform that I was now 21 days late on this account. Informed agent about bank statement uploaded ( and that I presumed that this documentation was sufficient to prove that my payment had been made ). He said he saw the document and that he would forward the case to his supervisor. Asked that payment collection communications cease until issue is resolved.
XX/XX/2018 - Spoke with XXXX at my bank - she confirmed that the payment in the amount of {$91.00} was sent successfully to XXXX XXXX.
XX/XX/2018 - Automated calls/emails/letters from XXXX XXXX informing me that my account was late resumed. Responded to call to explain situation once again, and to ask that calls cease. Asked for update on case. Representative explained that my case has not been 'researched ' yet and assured me that no late fees would be added to my account as a result of this situation and that it would not affect credit reporting.
XX/XX/2018 - Contacted XXXX XXXX again for status update - was informed that this account was still considered late and that the issue had not been resolved. Asked what further documentation if any would be helpful, if we could contact my bank. Was told that XXXX XXXX could not contact my bank on my behalf. Agent assured me that she would 'escalate ' my case and stop automated communications.
XX/XX/2018 - Contacted XXXX XXXX for an update, was informed that problem still not resolved and that issue has been sent to 'monetary department ' so that 'payment could be located. ' XX/XX/2018 - Began receiving automated communications about late account again. Responded to call and explained situation AGAIN to representative ; was assured that message would be sent to 'monetary group ' so that the issue could be 'researched. ' Asked again that communications stop.
XX/XX/2018 - Began receiving automated communications about late account AGAIN. Returned call at XXXX XXXX and asked to speak to manager ( XXXX ). Explained entire situation to representative again, was told that I needed proof that payment was made. Explained that I had submitted that documentation on XX/XX/XXXX. Asked representative XXXX 's permission to bring representative from my bank on to phone call so that they could explain that the payment was made. Contacted my bank, asked her permission to join her on phone call to explain to representative from XXXX XXXX that payment was made.
Conference call with XXXX with my bank and XXXX from XXXX XXXX : XXXX explained that the funds of {$91.00} were withdrawn from my account and posted to XXXX XXXX on XX/XX/2018, and that those funds were not returned to my bank due to NSF or any other reason. Representative XXXX asked if XXXX could provide documentation to support this claim, and she said that she could provide that to me so that I could forward it to XXXX XXXX ( this documentation would be bank statement ... which I HAVE ALREADY PROVIDED as of XX/XX/2018 ).
...
Due to some error on their part - XXXX XXXX, for the last three months have been misrepresenting the status of my account, harassing me with related communications that are unwarranted - and, while they assure me they have not added any late fees to my account, I have no way to confirm this in the online portal. I only have their word to go on - and given that their word is currently that I have not made a payment which indeed, has been deducted from my bank account and have supplied documentation as proof - it is their words that are insufficient, not my funds.
I did not expect to take on a freelance job as a banking consultant when I obtained a student loan through XXXX XXXX, but given the number of hours I have spent attempting to resolve this situation which is wholly the fault of XXXX XXXX - I have become quite educated in basic banking parlance.
I have asked repeatedly to speak to managers, to discuss the matter with people who handle 'escalations ' but at each turn have been told I only have to submit documentation and that the matter would be resolved in a week or so, no late fees attached. This issue has been ongoing for nearly 3 months, and through this time I am continually harassed by phone calls, emails, and letters. As a relative of mine was co-signer to this loan, I am also stuck with the awkward situation of having to explain the to them as well - that XXXX XXXX is mistaken. This family member is also being contacted multiple times as though I have actually missed a payment, but thankfully, has been quite relaxed about it as they know I could not simply make this up.
At this point, I don't know what I can do further to resolve this matter - so I lodge this complaint in hopes of having some relief from this aggravating, time-consuming, and misleading situation. I would like the matter resolved, and to be provided with full documentation of my account with XXXX XXXX to show that their mistake has not resulted in any adjustment to the account in the form of late fees, interest increases or other potential penalties - and to stop, once and for all - the inundation of communications.
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| 06/02/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Older American |
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XXXXv ID : XXXX Date : XX/XX/XXXX XXXX XXXX XXXX XXXX Sallie Mae XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX Sent Via Certified Mail Consumer Financial Protection Bureau consumerfinance.gov XXXX ID : XXXX XXXX XXXX, XXXX XXXX United States Department of Education XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DC XXXX Sent via US Certified Mail and XXXX XXXX XXXX XXXX XXXX, Under XXXX XXXX XXXX United States Department of Education XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DC XXXX Sent via US Certified Mail and Email : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX U.S. Department of Education XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX DC XXXX Sent via US Mail and Email XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX University XXXX XXXX XXXX XXXX.
XXXX, GA XXXX XXXX XXXX, XXXX XXXX of XX/XX/XXXX of the University XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, GA XXXX XXXX Copied : Sallie Mae XXXX XXXX XXXX XXXX, DE XXXX XXXX XXXX XXXX XXXX, XXXX Sallie Mae XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX, United States Sent via Certified Mail Customer Advocate XXXX XXXX XXXX XXXX XXXX, DE XXXX ; Faxing to XXXX Office of Policy and XXXX XXXX XXXX Federal Trade Commission XXXX XXXX XXXX XXXX.
XXXX, XXXX XXXX Copied : Sallie Mae Loan Repayment Services Sallie Fraud Services XXXX Re : REBUTTAL LETTER TO SALLIE MAE DATED XX/XX/XXXX In the matter of XXXX XXXX XXXX, XXXX.
Application XXXX Customer ID XXXX Dear XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et al, Upon careful review and consideration of the XX/XX/XXXX letter, I am constrained to address the multiple misrepresentations of material facts, which have led to XXXX and Sallie Mae making decisions that are detrimental, inaccurate and inconsistent with federal and state law. Allow me to start by stating, the following As noted by the evidence attached, someone sent a handwritten envelop purportedly addressed by Sallie Mae, which included four ( 4 ) separate documents. Two documents are dated XX/XX/XXXX and XX/XX/XXXX respectively.
The XX/XX/XXXX Letter The XX/XX/XXXX letter is replete with inaccuracies and gross misrepresentations and falsely states that we are unable to confirm fraud of loan XXXX. Next, it falsely states that we should review the recordings that we have requested for 90 days to no avail. There was NO email, NO recordings and NO password or links associated with this letter or an email. Please send the alleged recordings that your office claim exists to prove that I applied-for and approved a loan under XXXX. I authorized co-signing for ONE loan and one loan only. I repaid that loan and without my authorization, knowledge or consent your office applied the overpayment to a loan XXXX - {$2500.00} to that loan.
Again, we have asked for and have not received any documentation proving that I requested loan XXXX.
Next, your office did NOT send any letter or email to me on XX/XX/XXXX. Please forward the allege email or letter that you purportedly sent to my attention.
Next, your letter purports to have included application relating to the loan XXXX. This is NOT an application. Rather it is a print-out with NO signature or initials. Rather, it is a simple document with a typewritten name XXXX XXXX. I have requested more than a dozen times from your office over the last 90 days to provide PROOF of the application that I signed and PROOF of the application that I requested.
To date, Sallie Mae has NOT provided proof of a request to co-sign, authorization of co-sign or proof that I knew or had reason to know of loan XXXX. I NEVER authorized, consented to or approved loan XXXX. I only approved of one-loan. To this end, I demand that your office provide evidence that I authorized this loan.
On XX/XX/XXXX a representative from your office contacted me and recorded me on the phone and secured validating information : name, address, telephone, social security, employment status, etc. That call was recorded for quality assurance. When I asked why I was contacted by Sallie Mae, the representative refused to provide the reasons. Several days later, I received a letter dated XX/XX/XXXX citing fraud had concluded its investigation and had a recording of my authorizing the XXXX loans. I am sure that your office had engaged in a fraudulent investigation regarding this loan using the XX/XX/XXXX call as its alleged proof of recording. To date, I still do NOT have and Sallie Mae has not complied with federal law governing providing evidence of the call. Send me the recorded tape, with date and time so that I may confer with my telephone company to verify the veracity of the call.
The XX/XX/XXXX XXXX The XX/XX/XXXX letter is replete with errors as well.
The letter falsely states that someone called your office on XX/XX/XXXX to lower the interest rate to the Servicemembers Civil Relief Act to 5 % - I am NOT and have never been a member of the service and am NOT and have NEVER been entitled to any such relief. This is yet again another fraudulent act by Sallie Mae to justify these fraudulent loans. Where is the recording?
Next, you assert that I have received Final Disclosure documents. Those documents are mere print-outs with NO signatures or other identifying information. Other than the FIRST and ONLY loan XXXX, I never received any documents for these loans until I began disputing them.
Conclusion Again, I did not and have never applied for, authorized or consented to any other loan except XXXX. Sallie Mae has not provided any evidence to refute or dispute this concern. I do NOT owe any money to Sallie Mae.
I have received the refunds that you provided for the other loans that I did not owe. But that is because I sought relief from the Dept of Education. Now, you must do the same with Loan XXXX or provide evidence of its legality.
Finally, cease and desist from collecting for loan XXXX because I do NOT owe this money to Sallie Mae.
This XXXX day of XX/XX/XXXX/ XXXX XXXX
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| 12/12/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Around XX/XX/XXXX I had requested a statement be sent to me that provided a total dollar amount that I had paid Sallie Mae to date, the dollar amount that went to principal and the dollar amount that went to interest. I had to explain what I was requesting no less than 4 times to XXXX who confirmed I would be given EXACTLY what I was asking for. I asked her to verify there would be a line item for those totals that I could reference and see EXACTLY what I wanted to see and she said yes. I never received a confirmation for my request so I followed up to confirm what I wanted was coming - at this point I spoke with XXXX. She told me Sallie Mae doesn't send confirmation of requests (makes no sense) but assured me my request was sent. I asked that she verify that what I wanted was being sent and she did. I made clear again that I wanted those line item totals and was again told they would be on the documents. Well over two weeks passed and I had not received the documents to my email. By this point I had refinanced elsewhere and my funds from my new loan servicer had been disbursed to Sallie Mae. I contacted customer service again to ask why I had not received my documents. After 30 minutes of XXXX telling me to "please wait one moment" I was told that the documents would be sent to my email within the hour. I confirmed once more that the information I was requesting would be on the documents being sent. He also confirmed. After two hours I still hadn't gotten my documents. I contacted Sallie Mae AGAIN - this time speaking to XXXX. She said they would be in my email within 10 minutes and I asked that she not disconnect until I had the documents and verified they were correct. She disconnected immediately. When I opened the documents they didn't have the information I requested. Since XXXX had disconnected against my request, I had to contact Sallie Mae again. I was connected with XXXX again, and after explaining to her that I didn't receive what I asked for she proceeded to tell me it is against policy that they send me a total amount that I have paid them to date even though she previously confirmed they could. By this point I had asked for a supervisor. I inquired as to why no one is keeping track of how much I've paid and they said it was because they didn't want accounting errors so they couldn't provide me the information. I stated that I should be paid in full and owed money (considering by this point my new loan servicers had paid) and who would confirm this information if no one calculates? She rudely told me my balance and that they did NOT owe me any money (when they, in fact, DO.) After continuing to argue with me and stating they couldn't send me the information I requested I asked again for a supervisor and was told one couldn't be found so they would call me. After 2 days and no call I contacted again. At this point I had manually calculated my totals and still had a lot of questions concerning the information I was provided. I spoke with XXXX. He told me my request for a supervisor had been sent but sometimes it takes 48 hours. It had already been that long so he resent the request. While I was speaking with him I requested copies of ALL loan documents associated with my account including transaction history, billing statements, loan documents, chat transcripts, etc. because I still feel that my payment history is incorrect. He sent the request but told me I may not get all documents because some are against policy to give out. As the loan holder - I should have full rights to MY information. Unless Sallie Mae is hiding something, or straight up doesn't have them, there is no reason I shouldn't be allowed my information. I asked if I got a lawyer to request the documents if I could get them and he said he wasn't allowed to answer the question. I left that alone. I then asked about my interest rates and an explanation on my transaction history that didn't make sense to me. He explained that I am charged interest daily and when I asked where it stated that in my loan disclosure he said it was in the promissory note. I obtained a copy of those notes and that information is nowhere to be found - my note simply states I am charged monthly for interest and it can not go up more than once in one month period (my question had been why I was being charged at the beginning of the month and an additional added mid-month). I checked again to make sure my request for a supervisor was sent. A few more days passed with no call and my account still stating I owed money. I had a payment "due" so I contacted Sallie Mae again. XXXX was my representative again. I told her I was paid up and that I was not submitting payment I did not owe. She told me not to pay since payment was on the way. I asked if I would start receiving delinquency calls and emails and she assured me that nothing would happen until I was 90 days past due. The next day my parents and I were hounded with calls and emails that I wasn't paid up. My stepdad, who is a cosigner, explained to them that I was paid in full and owed money and he was assured that was true and was told he, my mom (cosigner) and I would receive confirmation emails that the loan was cleared. No less than 5 minutes later, I had an email demanding payment. I called at the end of the day and explained the circumstances again and was finally issued an email that I'm paid. I inquired again about the status of the documents I wanted sent to me. I was told some were on the way but have yet to receive anything. I also inquired again about the status of my request to be contacted by a supervisor and have yet to get a call. I will be following up with Sallie Mae AGAIN as well as asking a lawyer to request the documents they are refusing to give me, however - I'm not sure they can legally keep my loan information from me. That last call was on XX/XX/XXXX. One month and no contact from a supervisor and no answers to any of the questions I've asked.
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| 12/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir or Madam, XXXX. SALLIE MAE Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 60 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with SALLIE MAE and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 01/03/2024 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have private loans through Sallie Mae from when I attended XXXX XXXX in XXXX XXXX, FL from XXXX or XXXX of XXXX until XXXX of XXXX, which is when I graduated with an XXXX Degree in XXXX XXXX XXXX
The first problem was XXXX forcing Sallie Mae down my throat, claiming my requested loan amount couldn't be fully covered by federal loans alone, that I would have to split it between federal and private. I was living on my own in Florida and working as a XXXX at XXXX XXXX in XXXX XXXX, FL. That job wouldn't pay people a living wage so I unfortunately had to take out more on loans than I wanted to. So, my total requested amount for the entirety of my program ended up equaling to approximately {$60000.00}, approximately {$40000.00} of which went to the actual program. This has all been a domino effect to the circumstances I am enduring to this day.
I have been continuing to have issues with Sallie Mae practically since day one. Just because I had a cosigner, they wanted me to pay $ XXXX right at graduation. Mind you, most people aren't immediately able to get a job in the field they got a degree in right after graduation. I was only able to pay that amount for a year when I called them and told them I couldn't pay that amount anymore. They kept trying to tell me " well you have to figure out a way to make it work, '' and I told them I had been and couldn't do it anymore. I stated it multiple times just in that one phone call until they finally decided to offer an alternative. The woman didn't fully inform me of the modified payment plan I had elected, only that each loan ( I have three with them ) would increase by approximately $ XXXX after the year of modified payments was up. She didn't tell me I wouldn't be eligible for other loans or that I couldn't refinance.
Fast-forward to a year later when my payments increase again, but not only that, interest rates have skyrocketed. My payments are now upwards of $ XXXX. I'm trying to talk to them and get help because I know I won't be able to afford payments like those, being a single income household. My cosigner is also not able to help me. Regardless, they should be making it affordable for the borrower, not the borrower and the cosigner. I try to make some payments while getting this figured out, but they're no help at all. Eventually I stop paying because I can't afford to. Meanwhile, I'm trying to refinance on my own, and with my cosigner, with other places because I know I can't refinance with Sallie Mae. Nothing is working and eventually, my account sinks further and further into debt, hurting me and my cosigner because of Sallie Mae 's ridiculous loan terms.
Sallie Mae keeps calling and I tell them until they can work with me I can't pay them because I can't afford to. They keep going back and forth with me and trying to back me in a corner. ( They've done this to me and my cosigner frequently. ) I'm adamant and they finally concede and get me to an underwriter to help me with a repayment plan. I make a year of on-time payments of $ XXXX to get my account back on track and after that year is up I can submit an application to release my cosigner and get my loan reevaluated for my income alone.
Everything seems to be going decent until recently. In XXXX XXXX I knew I wasn't going to be able to make my payment on the due date of the XXXX, but I knew I could pay it by the XXXX when it's considered late. I talked to a man at least three days prior to the processing of the payment, which is their cutoff, about taking off my auto payment. He told me he did it for me and I had nothing to worry about except manually put my payment in by the 14th as stated. A few days pass and I see that a partial payment came out of my account and the rest was backcharged on the XXXX. I look in my Sallie Mae app and my auto debit is still on. I turn it off and manually make the rest of the payment manually on the XXXX.
Fast forward to XXXX I'm checking my app again to make sure the auto pay is still off and I see my payment due is going to be {$580.00}. I call and speak to a woman named XXXX. I ask where the extra {$20.00} came from and she stated it is an unpaid fee from my payment being back charged. I told her it wasn't my fault and she told me I still had to pay it. I vehemently refused to pay that money when it was not my fault, but the fault of the man I spoke to in XXXX. She kept blowing off what I was saying, but I was not taking the falling and paying {$20.00} for something that was not my fault. I told her I wanted to speak to a supervisor then to have this fee removed from my account. She still blew my off and wouldn't transfer me. I had to say multiple times that I wanted to make sure people listen to this phone call and the previous one then because I refuse to pay it ever. She finally said she could send it to the XXXX XXXX for them to review the case. She gave me a case number and told me not to expect a response for approximately a month and the fee will stay on my account until then. What happens though if I don't pay the {$20.00}? Will my account have a past due delinquency and ruin my repayment plan? I have nine payments done and three left. If I lose my repayment plan because of this, I don't know what I'll do.
These people are impossible to work with. I wish I had been able to take my whole loan amount out through the federal government because this has been a nightmare, and I'm not the only one. Please look at the XXXX XXXX XXXX reviews. The XXXX is a joke as well. They state reviews don't go into the grading of the company when customers make a business, and we're not happy. Sallie Mae has assisted in fraud by not helping a woman who had a random man take out a loan for his son under her name and they essentially told her " too bad, too sad. '' This has gone on long enough.
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| 11/23/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficieant of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
1. SALLIE MAE BANK INC & {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 12/22/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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|
Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. SALLIE MAE bal {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/25/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
|
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1 .SALLIE MAE & {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 09/27/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. SALLIE MAE bal. {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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| 11/30/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am desperately requesting your assistance with resolving a conflict with Sallie Mae. Sallie Mae has the wrong graduation date as well as the wrong educational institution from which I graduated and received a degree in XXXX XXXX. Due to this mistake my loan repayment period was delayed by two years and an exorbitant amount of interest has accrued totaling over {$32000.00} and growing. I have been trying to work this out for almost a year but Sallie Mae refuses to accept responsibility for this error.
I am asking for your assistance to resolve this issue-to have the correct repayment start date, the correct amount of my loans representative of the correct repayment starting date, as well as the correct amount of accrued interest as of XX/XX/XXXX. I can then make efforts to refinance the loan with the correct amount from XXXX of XXXX. Additionally, I would like my accounts to be marked current, properly recorded to the consumer reporting agencies, and interest to be frozen until this issue is resolved as well as in accordance with the government mandates for COVID relief.
Sallie Mae had a financial contract with XXXX XXXX XXXX XXXX in XXXX, New Jersey. I was a XXXX student at XXXX from XX/XX/XXXX to XX/XX/XXXX. I finished full-time enrollment status at XXXX in XX/XX/XXXX and enrolled in classes less than half-time at XXXX XXXX XXXX, non-matriculated, to be transferred to XXXX for the final credits of my degree granted in XXXX of XXXX. Sallie Mae has erroneous documentation indicating I graduated from XXXX in XX/XX/XXXX with my loan grace period ending in XX/XX/XXXX. That equates to two years of additional loan payments and accrued interest. As per Sallie Maes promissory note, my loan payments were to start six ( 6 ) months after I stopped being a full-time student at XXXX XXXX which would be XX/XX/XXXX not XX/XX/XXXX! In XX/XX/XXXX the amount owed was roughly {$120000.00} and in XX/XX/XXXX the amount increased to {$140.00}, XXXX. As of the latest statement provided by Sallie Mae in XX/XX/XXXX the total loan amount is {$150000.00}, reflecting a {$6400.00} balance write off to be later discussed in this letter. Sallie Mae continues to add interest, over {$1200.00} a month! Aside from my accounts being in dispute for the last year, I am unemployed due to COVID and feverishly looking for a new job, interest continues to compound! Why is Sallie Mae exempt from the CARES Act, and President Trumps executive order to further suspend student loan repayments and interest to XX/XX/XXXX? Majority of the country is very financially vulnerable during this unprecedented time, while Sallie Mae continues to take advantage of their borrowers!
I have provided all the documentation Sallie Mae requested including the information from the XXXX XXXX XXXX. Sallie Mae adamantly insists, because of the documentation they received in XX/XX/XXXX, from an unknown source, and based on that information my repayment period remains to stand as is-XX/XX/XXXX. I requested copies of their documentation from the unknown source regarding my enrollment status and graduation and was denied access, told I needed a Subpoena. The problem is my repayment start date is based on that erroneous information and not the correct information from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX or the XXXX XXXX XXXX House.
For almost a year I have tried to resolve this issue, providing all the requested documentation. After I filed a complaint with the XXXX XXXX XXXX, Sallie Mae has later acknowledged that there is an error in their documentation but refuses to accept responsibility. Their internal investigation still documents incorrect dates and information, and as a courtesy they processed a partial principal balance write off {$6400.00}. Considering the total amount of charges and interest accrued, {$6400.00} is only a drop in the bucket and is unacceptable. As of today, we remain in dispute.
I think its important to note I had the opportunity to refinance my loans in XX/XX/XXXX, while I was employed, but Sallie Mae would not provide a financial statement indicating the correct amount to be refinanced to the lending institution. My mother, the co-signer, and I would like to pay the loans, but we would like to pay the correct amount! We have done everything we can in good faith to resolve this issue, but all our efforts have failed.
This ongoing dispute has become an enormous burden financially and emotionally. Now being unemployed due to the pandemic, the financial hardship intensifies and feels overwhelming. We are both in fear of having our credit destroyed, risking the financial stability of my future and my mothers retirement. I feel I am being held captive and even penalized for Sallie Maes mistake and this is so wrong!
I am turning to you for help please and your assistance with resolving this issue. I have exhausted all avenues and efforts on my own. I feel bullied by this large financial institution and it has taken its toll. A representative from Sallie Mae stated himself that he knows of other cases that are similar to mine. This means it is more than me suffering from this problem and Sallie Mae should be thoroughly investigated and held accountable. I am hopeful that you will be able help me along with the others who are victims of Sallie Maes poor business practice and ethics.
As said earlier, I am desperately in need of your assistance and intervention. I will work with you in hopes of correcting and resolving this conflict. I thank you for your time and efforts in advance and would very much appreciate your guidance.
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| 01/14/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have filed a complaint with the XXXX in XX/XX/XXXX. They have since closed the case and referred me to you to file a complaint since the company, Sallie Mae, stated that they will resolve the issue but have yet to do so. Complaint ID XXXX. Here are the details surrounding the case.
In XX/XX/XXXX, my " special '' repayment program ended and they were going to charge me and my mother ( co-signer ) XXXX $ + a month for my student loan. My mom has been paying for a few years prior due to my income and not being able to pay for it. In XX/XX/XXXX, my mom called and told Sallie Mae that we can not afford the requested payment and asked if there were anything else that can be done. They told her " there is nothing we can do until your payment is in default ''. So we didn't pay. In XXXX XX/XX/XXXX, the harassment starting getting out of control, calling all family members, my work, my PERSONAL WORK CELL PHONE, faxes verifying my work to my office, that doesn't have an HR dept, with no coversheet for anyone to see and this was all after I told them to not do it. On XX/XX/XXXX I was told I was 155 days past due ( which is not accurate which I found out later on ). I mistakenly talked to them ( employee ID XXXX ) regarding my loan. I have never seen such unprofessionalism from an employee anywhere in my life, let alone someone who is trying to collect my money. She threatened to send me to collections and then request the entire loan up front with no payment options, told me I don't know how to manage my money and that I NEED to " improve my financial situation '' " refinance my car, cut back and get a raise ''. She told me that I was a liar when I mentioned that Sallie Mae told my mom back in XXXX that the payment needed to go into default in order for them to help us. EVERY SINGLE TIME I would try and explain my situation ; how I would be homeless with my child if I tried to pay, that I live on the bare minimum, that I can not just " ask for a raise '' and get one, how I cant refinance my car because I have terrible credit because of them and already have 30 % interest on the car, she would RUDELY yell and interrupt me saying, " ma'am you need to calm down '' " you're not listening to me '' " we are here to help you ''. She told me I need to pay in the XXXX $ range and that's all they could do, although telling me she could work with me ( realistically they told me I would pay XXXX $ a month with 4 % interest rate for 2 years then it would go back to what it is ). My mom and myself have provided the financial information to them and they told my mother that there is no way she could pay since she was XXXX $ a month with her bills and they told me I have " disposable income '' since they don't take into consideration the XXXX $ I pay a month for insurance for me and my family. Throughout XXXX and XXXX I would get letters in the mail, threatened and lying, including countless voicemails, stating they " haven't heard from me in quiet some time and there are payment options that they MAY be able to offer us ''. This is a lie because I was in constant contact with them. I had to change my address in their system, change my phone number and then give them a fake XXXX voice phone number because this was getting out of control. I told the XXXX I would like an apology, put employee # XXXX on disciplinary actions or fire her for how she treated her customers, and give me workable repayment options. On XX/XX/XXXX they responded that Sallie Mae will reach out to the consumer directly to address. I did not know what this meant, it was such a vague response. I responded to this on XX/XX/XXXX stating just that. I also stated that since the complain was received I was receiving threatening and harassing voicemails from the employee 's supervisor, still lying, saying we haven't talked to you in " quiet some time ''. After this I received a phone call from XXXX in the Customer Advocate Department. She told me what they were doing was unprofessional and out of line and advised me of my rights as a customer and the path my loan could take if I can not pay. Sometime before XXXX, I spoke to them one last time because it was a different person who called me. My mom and I called together. Again we were threatened, saying if we don't pay they could collect it all and they asked if there is ANY way we could come up with the payment ( at this point it was well over XXXX $ ) which we said no, explaining if we couldn't come up with XXXX $ a month, how would we be able to come up with XXXX $ + by XX/XX/XXXX. Then I advised her that I knew my options about the loan process, which she interrupted anytime with a threatening demeanor saying " are you sure you know your options '' and again explained what could happen and if I don't pay by XX/XX/XXXX my loan will go into the " pre-default '' department. She wouldn't stop stating this so we hung up. After XXXX XXXX, I logged into my account and noticed my loans were gone. I am thinking I was lied to, because they do not show up on my credit report and to this date, I don't know what happened and they are listed at " write off ''. On XX/XX/XXXX I received a response from the XXXX stating that Sallie Mae sent a letter to the customer on XX/XX/XXXX to address her complaint ( which I did NOT get ). ( I know they have my physical address on file because after I changed my address in the system I still received a letter at my physical address ). We will be following up with the customer by phone today, XXXX - which I received no phone call.
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| 09/28/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I have initiated an investigation into a fraudulent student loan taken out under my name and have given Sallie Mae/XXXX enough information as well as new information to come to the obvious conclusion that this loan was taken out without my knowledge or consent ; that the body of the loan belonged to my late father XXXX XXXX. I did defer the loan more than once and contacted an attorney to devise a course of action. A letter was sent by XXXX XXXX XXXX who is a Elder Law/Estate Attorney in RI and has worked on my late father 's estate and under the advice of the Executor XXXX XXXX XXXX that this loan was taken out without my knowledge. In good faith, I did pay some of the loan because I was advised by said attorney to do so. XXXX XXXX ONLY wrote XXXX letter and made XXXX phone call to the XXXX XXXX XXXX office, in which they told him that because the name matches the borrower, then the loan belonged to me. XXXX XXXX has been released. My mother XXXX XXXX XXXX XXXX and I called the Sallie Mae office. The representatives stated that they could no longer speak to me because I had representation and gave me a phone number for said attorney that does n't exist. ( XXXX ) I filed a complaint with the FTC, the Department of Education and the XXXX Police because my Identity was stolen by my father and documents were falsified to obtain money to pay for my education. Furthermore, I have also been referenced as a mortgage holder by the Law Firm XXXX XXXX XXXX now know as XXXX XXXX XXXX being addressed to The Spouse of XXXX XXXX ''. This letter was in reference to the foreclosure of the property XXXX my former home ) XXXX XXXX XXXX, XXXX RI, which I have no legal link. However, I was referenced on the Sallie Mae loan as being married under my information and that any additional income was from my spouse. I am not married and never have been married. The additional income is in reference to my late fathers wife XXXX XXXX XXXX and again, she is also the Executor of his estate. There is no other link to my being referenced as " married '' but in the body of the Sallie Mae/Navient loan.
Pay stubs have been submitted showing and will prove that I never worked at XXXX XXXX in XXXX, and never made {$100000.00}. In addition I will enclosed proof that my late father worked for XXXX XXXX and never worked for a company listed as XXXX XXXX. My father referenced myself as being married and not he. Also enclosed was a letter from XXXX XXXX XXXX my XXXX XXXX which states that she also never knew about this loan and was listed in the loan as a reference.
I was informed from a Sallie MaeXXXX XXXX representative, XXXX XXXX that the burden of proof that I didnt know was on me. However, considering that this document was obviously falsified ( which is a crime ) and that Sallie MaeXXXX approved a loan that was obviously false leads me to believe that the burden falls on Sallie MaeXXXX to prove that I did know about where the funds for my education came from. That Sallie Mae/XXXX approved on their own an obvious illegal document. My late father XXXX XXXX took care of the finances and so did his wife XXXX XXXX XXXX because she co-signed a loan from XXXX XXXX. I was told before my father passed that I was responsible for ONLY the payment on the last semester of my time at XXXX XXXX and XXXX other loan which XXXX XXXX co signed and I have done so.
Based on my investigation, I have advised Sallie MaeXXXX that this loan was applied for by my late father, XXXX XXXX XXXX and because of Sallie MaeXXXX XXXX XXXX rules he put me down as the borrower, there was no other option. This loan was obviously his. At this point in time, Sallie MaeXXXX has failed to filed a claim against my late father 's estate ( which is still open ), they also insisted after the XXXX day time frame ( when we called again ) that a letter was sent to the XXXX XXXX of XXXX XXXX of RI regarding the response to our opposition. In the body of the original document sent, we stated that the attorney was released. I have yet to get a confirmation that that was the case because the attorney refuses to acknowledge that he received the letter.
My XXXX XXXX has been adversely effected after I spoke to the Sallie Mae/XXXX representatives and I was told that a freeze was to occur until the investigation was concluded. They keep emailing me stating that I 'm missing payments. All three credit bureau have been notified of the situation ( and will be notified again XXXX. Sallie Mae received an email from XXXX or more reporting agencies that the stated loan is not mine. As I have stated before, I have sent Sallie Mae/XXXX additional documents to prove this to be the case.
In conclusion, I need Sallie Mae to admit negligence, that they approved a fraudulent and illegal document willingly, that they reverse any disparing marks on my credit reports, that they acknowledge that although the money went to my education, the true owner was my late father ( he insisted that I be kept out of the details of my education 's funding ) and because he passed, it should be forgiven. I am also insisting that monies sent to Sallie Mae/XXXX be refunded and that they file for damages against the estate of XXXX XXXX through the XXXX. I can not be held accountable for the actions of my late father.
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| 01/21/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Hello, I am writing this letter to explain a difficult matter I am dealing with a private student loan provider, Sallie Mae and to get some assistance in finding a possible solution.
In XX/XX/XXXX, I was a new student who was accepted at the XXXX XXXX University to pursue a XXXX XXXX XXXX degree within the state of New York. This was an exciting opportunity I worked very hard for and having to move to a whole different state was what it meant for me to make it happen. Though as I transitioned and began my studies, I realized I had faced the unexpected. The high cost of tuition and the cost of living was difficult to manage with not enough financial support or resources. I had maxed out on my federal student loans that only covered partial of my tuition. Therefore, this had me taking many trips to the financial aid office where they would only tell me my options were minimal and would most likely need to apply for a private student loan. I was not familiar to what it was but because I believed this was a great opportunity for myself I decided to follow their advice, I found a cosigner and applied. It turned out I did not qualify the first time which left me stuck with a large balance and accumulated late fees. I immediately began to start working to come up with school payments and to help sustain my living. Given that a XXXX program follows an intense curriculum that requires a lot of time, I struggled to keep up with my studies due to work, personal challenges, and having to live from a distance.
On XX/XX/XXXX I was approved for the Smart Option Student Loan with Sallie Mae for {$27000.00} that covered both Fall XXXX and Spring XXXX semesters. Surprisingly, I was not able to qualify enough to sustain my living expenses so I had to continue working. After a few weeks I noticed I was receiving letters from Sallie Mae requesting to submit a payment. I called and they informed me I was enrolled in an In-school interest repayment option and need to pay while Im in school. I asked if I could change it to deferment and they told me no, that once I agree to these terms they can not be changed. Though In the confirmation letter I originally received it stated that if I needed to make changes to these terms I would need to call, so this left me with confusion. But regardless I began to make those monthly payments.
At the end of Spring XXXX semester I realized the struggles and challenges I had faced were not getting easier for me so I decided I needed to take a leave of absence from school to figure out a better way to succeed in my studies, manage my living arrangements and to pay off some debt. But when I returned to school in XXXX XXXX I faced another set of challenges that impacted both my studies and my employment.
On XX/XX/XXXX I was approved for another Smart Option Student Loan with Sallie Mae for {$14000.00} this time I made sure to set myself for a Deferred Repayment Option so that I wouldnt have to struggle with my monthly payments again. But when the COVID-19 pandemic occurred I eventually lost employment and my personal experiences had challenged me again during school. Unfortunately, under a lot of stress during this time I failed a course and was academically dismissed from the program in XX/XX/XXXX without having the option to appeal my dismissal.
My compliant is now I am left with a massive amount of student loan debt from a school that I was not able to complete a degree from and now my cosigner and I are getting harassed by Salle Mae to make payments during this difficult time. I have tried my best to make on time payments for as long as I could and although I am still set under an in-school interest repayment option on one loan for {$180.00} monthly, I am not able to make one single payment. My account is now under delinquency that has negatively impacted both mine and cosigners credit report with a past due balance of {$930.00} and an overall total current balance of {$48000.00}.
We receive endless letters, emails, phone calls, voicemails, text messages from Sallie Mae requesting for a payment yet while offering to help. Though each time I call I try to explain such matters to them informing them that I am currently unemployed and I am struggling to come up with payments, they keep telling me they do not have other options for me and need to make payment before my account goes into default.
My cosigner too has his own financial struggles as well in which is why he is unable to make payments at this time. He has also tried calling them himself to figure out a solution but as usual they do not offer any help and have only repeatedly asked for payments. Though even after submitting a payment we still receive these endless calls, emails, ect. on a daily basis. As of now I am told my account is on a thin line before it goes into default therefore I have had to continuously beg to borrow money from family and friends which has now left me desperately seeking for other help.
Under these unfortunate circumstances I would like to receive any guidance or help on how to possibly get private student loan debt relief, forgiveness, dispute, deferment or forbearance with Sallie Mae. I look forward to hearing from you soon. Thank you in advance for your time and help.
Sincerely, XXXX.
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| 02/21/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX Understanding Your Debt Collection Rights XXXX i was literally coerced they pushed the debt on me from a student loan i didn't even have knowledge was open when i didn't get to finish the course due to in eligibility to attend nor get the federal loan from the department of education the school falsified my high school to make me eligible mind you they know months prior i did not obtain one the school was 3.000 miles away from my home i trusted they would take care of the loan not knowing what they did so the private lender denied my online application no signature and ask if i might have someone co sign if needed obviously waiting on the federal loan approval i was told to start and my aunt was ask to see if she pre-qualified never signing to anything just gave info to a supposedly respected school, when the truth came to surface an ethical fafsa loan officer saw two high schools with the same info from different states and brought it to the owner. i was told i need a diploma to continue education by that state or equivalency.So the private lender had not yet processed any loan to our knowledge school asked to make {$25.00} payments while attending the course in mean time awaiting approval my aunt is on one side of the country im in another. if i get federal loan She agreed to me no one else nor in writing that she will help if necessary. As we could not find a solution since i started the program 6 weeks in i couldnt continue i would have to pay the entire tuition of XXXX my family said for XXXX XXXX profession and only source of income is XXXX benefits no way even having to dish out the whole loan i wouldnt qualify legally by that state for employment, all waas voided and terminating my signed documents with only the school, no where else, i was forced to go home i had to pay the school directly for the 6 weeks of tuition XXXX cash .fly bacl across the coast, To find out in XX/XX/XXXX the loan stayed active it was certified by the school i attended briefly the lender was now defaulting me in a loan sold it to a dispicable collections agency, i had no clue i was misled and confused because i didn't have the worthiness to get the loan I know my family did not agrue to a XXXX partial loan when i didnt get to complete the program nor was i eligible to obtain a certification without a high school diploma. the sold it done closed i couldnt do anything i was off the grid 3 years 2 of which XXXX i never had a reason to check my credit. until i decided to live in town to rent they ran my credit and here they go alots of unknown accounts in difrent areas addresses so on. the collection company is the real disgrace here. they had my most recent cell number my updated email of which i established in XX/XX/XXXX yet supposeldy not my home address which has been the same other than hospital or treatments centers since XX/XX/XXXX. they threaten i would be sued my wages garnished i explained in fear im XXXX i dont get much social security i dont even handle my own finances i have a payee i was XXXX and i had a XXXX and during their intimidating threats they said it was a lawfirm i said i cant afford the huge amount they were asking they decided on payments i just said ok not now i XXXX XXXX XXXX i just was baker acted for XXXX and XXXX XXXX on they sent me a letter predated fill this outso you dont get sued and garnished and we have a payment plan. I was already paying the us department of education for a full specialst certification i still wasnt able to use due ti legal reasons. I was so pressured i explained i was going into a XXXX XXXX XXXX for help with my XXXX and they sent me a email. a docusign pop up email i didnt even sent it back i view it and spent most of the time trying to remove the extention from my XXXX all the sudden email sent back with my electrinic signature funny no other information they used that to file a lawsuit against me using wrong addresses to serve me to notify me unverifiable documents from originak creditor took there time they knew where i was but pkayed the judge and system, got default judgement against me, and i found out 7 months later calling to pay off all my unknown debts, the dockets are so frivous and manipulative i dont know what to do if i cant get no info from original creditor i have no data no loan nothing all sold to these sharks so i found out and went to the courthouse my self with self legal aid website file a motion to vacate and im awaiting to find legal aid to have a hearing judge at the time wanted to hear why didnt i show face. i wasnt service florida isnt for consumers the laws and statues are ridiculos but i have hope, what can i do starting with i disputed the original creditor HELP only thing ive done is report identity theft for accounts on credit file not mine along wit FTC the bureaus police department reports i have a detective going to start in 3 weeks to work on it i have documents but how do i avoid the collection agency from reporting the judgement to public records. i cant afford private lawyer i have to get a probono but what can i do now this was coerced by them and fraudulent by private lender by the way school shut down not long after i left.
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| 02/06/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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PRIVATE SALLIE MAE STUDENT LOAN This letter is in regards to a Private Student Loan with a Cosigner.
Loan Amount - {$30000.00} Paid $ XXXX/ month for over 6 months and the loan went up to {$33000.00} In the past 3 months has gone from XXXX - XXXX An absolute burdon that was wrongfully forced on us.
These statements have been clearly and verbally stated several times to each loan servicer.
Major Immediate Grievance : Severe and Total Harassment of Cosigner to the point where cosigner suffered a XXXX on XX/XX/XXXX due to the XXXX from Sallie Mae 's harassment and FIDM 's fraud in signing and taking this loan. ( Document included ) She is suffering from major illness from this loan and the Loan Servicers continue to harass and call at work, and have called repeatedly and continuously. They have called at times when they knew they should not call ( late hours or during a doctors appointment ). They have repeatedly called work even though she has explicitly stated that her employer does NOT approve of these calls. They also harassed a 3rd party ( Co-worker ) about this alleged debt and used abusive language when talking to her. She has also expressed distress about the harassment and wishes to seek action. Due to this severe harassment and incessant nagging, I am concerned for health and well being! All the calls were recorded on Sallie Mae 's part and show how she is completely distraught, light headed, and having a XXXX XXXX on the phone. The doctors have stated that her XXXX is due to the XXXX from the burden of this loan and the harassment that she has been enduring. The financial information Sallie Mae claims to have is not correct. She has not been able to receive the imperative medical care she needs to survive because Sallie Mae has stated that the money on her credit card needs to be used to pay this student loan. And now after the XXXX the doctors are insisting she seek the help she needs ASAP.
NATURE OF THE LOAN : ( FRAUD ) FIDM - Borrows Defense Against Repayment - Fraudulent School This loan is under a great deal of scrutiny due to the school this loan was for, FIDM in XXXX XXXX. A demand letter has been sent to the school in regards to the Borrowers Defense Against Repayment. FIDM is a for profit school that lied, deceived and outright illegally pushed us into taking this loan. I was supposed to receive a scholarship and was repeatedly reassured by the advisor, XXXX XXXX, that I had a very high chance of receiving the scholarship ; praying on my naiveness and financial need. I exhausted all options to get help interviewing for 2 XXXX positions with great qualifications to do it and they ignored me, denying me any help to pay for my tuition. I was then told about 2 weeks before classes were to begin that the results for that years scholarship were delayed for some unknown reason and that she would hate for such a fabulous student to miss out on being enrolled. Sending me to get approved for a private loan through Sallie Mae. XXXX XXXX called everyday to " check in '' and make sure I was working on getting my loan. ( Phone records can be retrieved if needed ; emails are available ). It seems the for profit school is working with private loan lenders to secure a win win situation for the two leaving students with an overpriced education and no jobs available in that field. FIDM and Sallie Mae are clearly taking advantage of students who come from lower income families by enticing them with false promises of a unique education and job opportunities upon graduation. The discrimination continued during my schooling with the most notable time being when my intellectual property and business design specs were stolen by a fashion line known to XXXX during a showing of my work. I was one of the top XXXX XXXX students with a XXXX and they lied about the jobs available upon graduation and the salaries available. This university is an abusive college that does not prepare you for a career in your field and completely and utterly works with private loan institutions.
Financial and Medical situation of Student : 1. Unemployed for 2 years 2. Credit Card Debt 3. Homeless/on assistance 4. XXXX affected by school 's fraud and discrimination Financial and Medical Situation of Cosigner : 1. Suffered a XXXX XX/XX/XXXX due to harassment about this loan and delayed proper medical care due to payment of this loan 2. Credit card Debt 3. {$35000.00} Medical Bills left from terrible divorce, family member..
We have asked repeatedly for a copy of the original contract signed. Nothing has been received yet ...
This loan should not have been given to this student and the school should not have pushed the student into taking out such a high interest private loan with no prospect of a job that could help pay this back with the degree. The amount Sallie Mae claims they want to settle this loan is not possible and they know that. It seems Sallie Mae is refusing to help make an affordable settlement so that the account compounds since it is an unlawfully high interest rate. By not working with us, by harassing us when we are picking up and talking to you created an unhealthy and permanently disabling situation.
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| 02/18/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I've been having financial struggles for some time now due to my father 's gambling issues. He left my family in XX/XX/XXXX with the handful of visits in XX/XX/XXXX to take some of his belongings. He co-signed my loan with Sallie Mae, at the time it was understood he would help pay for 1 year of my college education. I've come to understand that is not the case anymore, so be it. I have been doing MY very best to try and handle this.
I left university XX/XX/XXXX because I needed to work and could not afford school. My mom was also becoming very sick ( XXXX XXXX ). I knew my grace period would end and my first Sallie Mae payment would be XX/XX/XXXX. I called well before then to sort out a payment plan because I absolutely could not afford the {$420.00} payments. In XX/XX/XXXX, I was advised by a representative that in order to explore payment plans that would work for me, I needed to wait until my account was past due. She advised I call back when my account is 6 days past due.
6 days after XX/XX/XXXX, I called Sallie Mae again and was told by the representative that they still could not look into payment plans for me, and suggested I try going through general customer support solutions. I was transferred and went over the forbearance and interest only payment options. I said alright well, right now the only option I can do is the forbearance 3 months at a time. I had lost my job in XX/XX/XXXX and was struggling to find work especially in a place with no public transportation ( I have no car ). The representative, after going through the two options, told me I actually do not qualify for either of them because I was unemployed. They told me to borrow money from everyone I know and then call back when I got a job. If I have steady income I would qualify for forbearance and interest only.
I called again after I finally got a job in XX/XX/XXXX, I still had not received a paycheck but I wanted to see if I could now explore payments options that worked for me. I was transferred twice and extensively went over my financial situation each time. I never demanded Sallie Mae to hunt down my father and make him pay, I simply explained I was the only one trying to work something out and that my father clearly did not care. I was told that to qualify for interest only and forbearance, I had to be current in payments. What? Why did they advise me it was an option then???
I had to call back again a week later, 1 day before I was 60 days past due. The representative I spoke to, after spending nearly an hour talking and going over my finances and family situation, told me that he could not help me further until my father contacted them ... I gave the best number I knew for my father which is probably outdated, but the representative called and left a message. He said he could not help me further and I did not qualify for any payment plans, did not qualify for any temporary solutions to give me time to start getting paychecks. I could only make the full past due amount payment and continue my regular monthly payments going forward. I asked then, alright I obviously can not make payments as I do not even have {$400.00} in my bank account, what am I supposed to do if my father never calls back? The representative did not answer and simply said I should contact them back to see if my father called because that is the only option available.
How does that make sense? I had listened to their advice every time I called, I attempted to have this sorted out before my payments even began. How can they continuously offer and then rescind help? Each time, I had been told to do X Y Z so I could qualify for A B C, and every time I did what was asked and called back, I got a different story and was told essentially the only option is a regular payment.
If in the end, nothing can be done to the account until my father calls, why did they not tell me this from the start? They intentionally waited until I was past due 59 days to tell me this. If I was advised in XX/XX/XXXX, that they needed my father to contact them in order to qualify for additional options, I would have had time to try to track him down.
I am furious because I have done my absolute best to figure this out in a timely manner. Sallie Mae is NOT the only debt I have. I would throw all my money at them if I could. They should have the decency to at least provide accurate, consistent information from the start instead of waiting until there is no return to tell me. My father clearly does not care about his credit score, I care about mine even though it is nearly nonexistent because I just turned XXXX, have no car or insurance, and hope to slowly better my life in the next decade. Sallie Mae waited until I was 59 days past due to tell me they need my cosigner in order to make any changes to the account, which is appalling. I can not conjure up $ 1200+ in a day to beat the 60 days past due mark. Now this will be on my credit score for the next 7 years even though I had spent the last 7 months trying to prevent it from getting to this point.
I am at a loss. How can a company have so many uncaring employees?
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| 09/09/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Over the last 6 weeks I have contacted my loan provider on 5-6 separate occasions to inquire about student loan deferment for graduate school enrollment. For background I am a 5th year Biology Ph.D. candidate with the timeline to graduate in XX/XX/XXXX. I came from an extremely low-income background and therefore my parents did not have the credit to co-sign federal student loans. For that reason I had to get private student loans with variable interest rates co-signed with my grandmother to attend XXXX.
I therefore unfortunately have student loans with Sallie Mae. For the student loans they only allow 48 months of graduate in-school deferment. Therefore this summer I worked throughout the months on XXXX and XXXX to get them to approve a temporary extension of the deferment through XXXX such that I could finish my Ph.D. and not drop out. With the caveat that if I can not get the deferment I would not be able to afford to finish my degree and would have to drop out 8 months before finishing. During this time 3 separate agents told me the deferment would be approved as long as my institution provided the documentation that I was fully enrolled ( they did ). The final agent told me they could see the deferment in my account and to not worry because it had already been applied. From talking the customer advocates today they reiterated that that was in my account for XXXX and XXXX, but was removed in XXXX once the 48 months lapsed.
I tried to work with them on two more occasions once with a customer service rep and once with a customer advocate to determine any other options to help lower my payments to pay just interest or to get that 8 month extension on my deferment. I was told by both customer service and customer advocates that my only option would be forbearance and I could only use that for 4 of the 8 months I had left in my graduate program. This is because after XXXX I used 8 months of forbearance to do a year of service helping children living in extreme poverty in the XXXX XXXX.
I also asked if we could refinance them to get a lower or fixed interest rate and they said they do not provide that service, but I could go elsewhere. I am looking into that but that has been difficult because I am still enrolled in school even though the loans I have are from XXXX ( XXXX ). I also disclosed to Sallie Mae that I am also publicly crowd source funding my last year of my Ph.D. due to this circumstance, which is true and has been successful so far. Though unfortunately only successful enough to get me through XXXX not through the rest of the year, so unfortunately I will probably still have to dropout. As a XXXX XXXX XXXX student from a family still living in poverty this is heartbreaking and disgusting.
My principal on the loan was only ~ {$67000.00} but now I owe more than {$120000.00} due to interest alone and it is disgusting. I am working on my Ph.D. such that I can get the best paying job possible to not only pay off my student loans, but also help my family get out of poverty and have a house of their own one day. I can't pay {$1500.00} a month in student loans as a grad student only makes {$1900.00} a month, but I offered to pay any lesser amount, but they were not willing to work with me it was everything or forbearance or delinquency.
I also brought up the fact that 3 customer service reps told me on the phone in front of witnesses that my loans would be deferred and not to worry as long as I stayed enrolled in school full-time to then go back on that once XXXX hit.
I have also been reading a lot about the law suit against XXXXSallie Mae due to forbearance steering of low-income students, and I am heartbroken that my loans were current and not delinquent at the time. Though I wanted to submit this complaint because I would say after speaking to at least 5 agents in XXXX and XXXX of XXXX they have changed none of their practices when it comes to forbearance steering of low-income students and should 100 % be fined or sued again. I am not saying that such that my loan could be forgiven or removed from them, but such that they could not do this ever again. They also gave me an extremely predatory loan and as a low-income student with 0 other options for a student loan for XXXX I had no other option that was it, but that doesn't make it okay.
Also, they do not offer the interest only graduated repayment option to graduate students because you have to apply for that during the first 18 months after you graduate from XXXX and as graduate students the issue isn't until 48 months after you graduate from XXXX.
All in all I hope that Sallie Mae gets re-sanctioned because their treatment of me and my student loan in this circumstance has been both inhumane and disgusting. I had said a million times that me finishing my Ph.D. would put me in the best place to pay back the loan without undue financial difficulty, but they just didn't care. To them I am no more than a poor person who was XXXX enough to get a loan with them when I was XXXX to try and better the life of myself and my family.
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| 11/11/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In the XXXX years of college, I have family issue led to bad grade and didn't qualify for financial aid. I want to continue school so someone in financial aid office recommended me this loan company. It was from my school so I trusted it without checking any reviews. I applied via website, everything went smooth, the Salliemae never mention anything about principle rates or anything regarding the extra cost the hidden fee. Well. They told me to just pay {$28.00} at beginning for every months and I will have just little left after graduate which is a lie. My minimum requirement raise in the middle which now one {$32.00} and the other {$48.00} each months. And I didn't pay the minimum requirement, I paid {$100.00} or {$200.00} each month, more or even double and triple the amount written on the website. I borrow the first amount is {$5000.00} and was distributed on XX/XX/2018. From that, I paid more than it require {$100.00} every month. It doesn't mention any detail regard principle fees ( well, now I knew, because I graduated it, as a XXXX graduate, this is a XXXX and XXXX knowledge ). Back to my story, The lenders clearly hide it requirement and only say that I need to pay {$32.00}. Therefore, I had been paying this amount throughout my college years. None of Salliemae ever mention me about the other " hidden '' fee. Same with my second loan, I borrow {$6700.00} on XX/XX/2018 for summer courses. Again, no principle fee were mention again. The only mention is my minimum fee {$48.00}. I has been paying on time expect for the time that I has family issues, losing a grandmother, who live in XXXX, ca ( about XXXX hour away ). Yet. During those time, Salliemae called my father, who's co-signed ( my grandmother is his mother ), my XXXX cousin, several uncles, aunts when I has no idea how did they have much information when I only give them one person contact as it requires. They called me everyday, every person, 1 day 12 times or even more. I work hard XXXX jobs to meet up all bills payment as I have other loans and credit card bills and support my parents ( after missed the 2 month payment, I somehow has to pay {$300.00} or more because the XXXX interest, normal XXXX {$64.00} 2 month first loan, $ XXXX {$98.00} 2 months second loans, total would be {$160.00} ). Yet. They keep charging me interest. They claim that they can help me stop paying 6 month to solve my problem, but they will stills charged me interest 2 times a months. After recovering, we work hard to catch up all the payment from both loans. However, this pandemic has cause me losing my jobs, and my mom losing XXXX of her jobs. The only person working full time is my dad, who reponsbility for paying rent and all expenses. Yet. They charge me {$79.00} for one single recent late payment, and pulling my credit down again after I spend a whole year try to build up to mortgage a loans for house in future. The angriest is why do they to charge {$79.00} fee during this struggle time where a lot has given loans forgiveness. Sallie Mae claim they don't have loans forgiveness but has deferment loans. In my opinion, the deferment loans is the most XXXX plan they ever making, as even they postpone my loans, I still get charged for interest 2 time every months. So what's the benefit of it? I will ended up drowning in those debt in next 6 months. It is either drowned now or later. And please remember, I paid both loans, 3 years until graduate. I suppose pay about half of them each loans. But now, for no reason, I ended up with more debts even though they took from me more than {$5000.00} in total because sometime I pay more than {$100.00} ( I thought it would help me done with the loan once I'm graduate ) that I made from 3 years up to date and still owe more than 3 years ago ( now I owe the first loan {$5000.00} - I borrow {$5000.00} from beginning, second loan is XXXX XXXX borrow only {$6700.00} from beginning ). Where is all my payment that I made during those 3 years gone? What's the point of me paying in those years? Salliemae clearly try to scam us, students. As a result, I'm now a graduate in XXXX weeks, and in XXXX weeks if I didn't manage find a job, then I need to prepare to drown more in debt forever. Because Salliemae increase rate on graduate and add additional daily expenses valued into the loans. So for the rest of my life, I would need to become a puppet making money and give all to them. It is really unfair to keep adding rates and making student credit bad during this hard time. Also, I believe it was they scam me from very beginning that I paid 3 years and ended up in debt more than before with a bad credit along. How do all of students like me surviving in these time? And if we don't make payment, they will keep calling us, bugging family no where to escape. Does the federal government really want to see all of us committed XXXX because of stressful? The covid already been stressful from both emotional and physical. And this will pull weighted stress into the next generation of US citizens.
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| 10/01/2020 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
Servicemember |
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As my previous complaint XXXX stated ; I am a victim of Identity Theft from an individual who was residing in XXXX during the time she applied for a Smart Option Student Loan. According to Sallie Mae 's own terms and Conditions for the Borrower 's responsibilities ( 2nd Paragragh before the list ) : The borrower must either be a US citizen or US permanent resident with a valid government issued ID that is non-expired during the time of the loan as well as the Co-signer. On XX/XX/XXXX, the borrower, while still residing in XXXX contacted me over XXXX XXXX via my role-play account to ask if I want to be a co-signer. I never agreed nor did I give the individual access to my SSN. I believe she used ways through XXXX to track down my role-play email address to send a phishing email that hacked my phone at that time to steal my personal information saved on my phone to include my name, address, social, DOB, etc. I factory reset the phone within a day or two after the phone was attacked but lost all access to that role-play email. Even to this day XXXX will not permit access to me and can not verify it belongs to me. With my stolen information, the Borrower, XXXX XXXX XXXX forged my identity onto the co-signer section of her application with a " digital '' signature attached with a private IP address and then falsely used an Ohio address of her place of residency while living in XXXX. During a conversation with not only myself but another individual, the Borrower openly admits to not living or residing in the US in XXXX during the time the Loan was issued and approved as well as appeared on my credit report. She never arrived in the US until XXXX of XXXX.
I had sent in an Affidavit fully filled out with supporting evidence and a Police statement from my local sheriff 's office. Even with all the required documentation, Sallie Mae did not believe me during their " Investigation ''. When I was contacted by Sallie Mae 's investigator " XXXX '' from the Fraud department, the representative was extremely hostile, rude, disrespectful and out of line with constantly interrupting me every sentence to say " Let me interject '' over and over again. I was barely able to get anything out of my mouth and what I could say, the representative twisted what I said around and threw it back in my face to make it sound like I was admitting guilt when I even stated multiple times on the phone call " I never signed an application for a Sallie Mae student loan, I have no intention of being a co-signer for a student loan, I have never met this 'XXXX XXXX XXXX XXXX in my entire life. '' I even had to obtain an attorney through my church to step in as a 3rd party to settle the matter. They basically told him they couldn't verify the IP address as it was set to " Private '' and that they based their decision on the conversation the representative had with me on the phone.
Next, I continued to receive harassment from the company with letters and statements demanding I take responsibility for this loan. Because of the harassment, this forced me to close all my bank accounts ( Both Checking and Savings, Certificates, etc ) down. I have filed for Bankruptcy with my husband. Our Case # is XXXX our Attorney is Mr. XXXX XXXX XXXX. I have also been in contact with all 4 credit bureaus who each have received the same attachments I am uploading with this 2nd complaint regarding the Student Loan on my records. All 4 Credit Bureaus have since removed, deleted or blocked Sallie Mae from reporting on my credit report due to being found fraudulent. I am still waiting for the confirmation letter from XXXX, however ; I have XXXX, XXXX, and XXXX included with this complaint.
One additional tidbit of information I would like to add to this complaint. I included two letters they issued to me that contradict each other. The first was sent XX/XX/XXXX stating the Borrower was on an assistance program from XX/XX/XXXX - XX/XX/XXXX but then in XXXX on the XXXX turn around to say the borrower was issued her assistance program from XX/XX/XXXX - XX/XX/XXXX instead. Sallie Mae is constantly back-peddling and skipping steps of their own legal processes. This forces people like myself who are victims to take drastic measures to clear their names from these fraudulent loans taken out without their consent.
I have attached everything possible to show the fraudulency of this loan, the company violating their own terms and conditions, and the borrower openly admitting to fraud through her XXXX XXXX account to both myself and someone else she doesn't even know in real life. All screenshots include narrative explanations from me about what was going on and my understanding of the situation during each interaction with her via XXXX XXXX. XXXX XXXX does not have contact with me using text messages as Sallie Mae 's Investigator " XXXX '' likes to claim, nor have I ever given her my mobile number.
I hope this is enough information for the investigation.
Very Respectfully, XXXX XXXX
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| 03/04/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
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To Whom It May Concern ( this is my second time typing the following, as this site conveniently decided to delete my lengthy statement before I was able to submit ) : In XX/XX/2022, due to personal/professional issues, I contacted Sallie Mae to request a defermentof my payments for the foreseeable future. The customer service representative ( CSR ) was cordial and assisted me with delaying payments until XX/XX/2022.
In XX/XX/2022, I attempted to contact Sallie Mae again to inform the lender that I planned to schedule payments ; however, I needed some additional time in order to do so.
From early XX/XX/2022 until XX/XX/2022, I had not been not been able to establish communication with Sallie Mae, due to the extremely long queue times and the sheer number of callers waiting for assistance.
On XX/XX/2022, while on a short break at work, I was able to speak with a CSR, who advised me that I qualified for payment options, and then proceeded to transfer me to another queue of over 100 callers on hold.
It should be noted and highlighted that, from the moment my deferment period ended, Sallie Mae has constantly and consistentlyharassed and annoyed both my cosigner ( my senior-aged father ) and me with a barrage of daily phone calls, text messages, e-mails, and voicemail messages.
Continuing on, despite my inability to contact Sallie Mae, I was able to successfully execute two payments -- ( 1 ) {$350.00}, on XX/XX/2022, and ( 2 ) {$250.00}, on XX/XX/2022 -- from my first paycheck with my new employer, based on what I could afford after financial obligations were satisfied for the month. Unfortunately, Sallie Mae has decided to continue to harass and annoy both my cosigner and me on a daily basis.
My cosigner, after enduring hours of being on hold with Sallie Mae, was able to communicate directly with CSRs on two separate occasions : once, during XXXX 2022, and the other, XX/XX/2022. During both encounters, my cosigner was smugly informed that an amount ( as of XX/XX/2022, {$970.00} ) was immediately due by XX/XX/202, and failure to pay would result in consequences and reporting to the credit bureaus on XX/XX/2022. ( As a personal aside, my father has more important health-related issues to contend with, and it is understood between my family that I alone am primarily responsible for paying off my student loans. ) Circumstances came to a head when I returned home after work on XX/XX/2022, only to hear that my cosigner 's perfect credit score was going to be in jeopardy by XX/XX/2022, and that I needed to finally resolve this situation. I dialed the phone number that the CSR provided my father, only to be subjected to the loud screeching of a facsimile machine. I then proceeded to dial another phone number, and after enduring close to two hours on hold, XXXX, a CSR, finally acknowledged my call. XXXX ' main concern was how and when they were going to obtain the {$970.00} that was owed from either my cosigner or myself. After receiving assurances from XXXX that the call was being recorded, I proceeded to sternly and matter-of-factly demand the following : ( 1 ) that Sallie Mae immediately cease and desist harassing and annoying my cosigner, as I -- and I alone -- was chiefly responsible for the student loan payments, and that my father would not be reported to the credit bureaus ; and ( 2 ) that I would provide timely and diligentpayments towards my student loans based on my general budget and ability to pay ( generally biweekly, per my pay schedule ). XXXX did not display any sort of empathy and was annoyed by my understandable tone ; nevertheless, he recorded notes on my account and, as I understood it, the specified terms were agreed upon, per XXXX.
From XX/XX/2022 until today ( XX/XX/2022 ), Sallie Mae has proceeded to continue their routine harassment of my cosigner and me. When my father once again spent approximately two hours on hold to reach a CSR, he was smugly and gleefully instructed that none of the terms that were recorded and agreed upon would be honored, and that he was going to be reported to the credit bureaus as scheduled, before he was hung up on by the CSR.
Henceforth, I am respectfully requesting that the CFPB demand that Sallie Mae honor and abide by the terms that were agreed upon on XX/XX/2022. To reiterate, that ( 1 ) Sallie Mae immediately cease and desist harassing and annoying my cosigner, as I -- and I alone -- was chiefly responsible for the student loan payments, and that my father would not be reported to the credit bureaus ; and ( 2 ) that I would provide timely and diligentpayments towards my student loans based on my general budget and ability to pay ( generally biweekly, per my pay schedule ).
In closing, thank you for your time, assistance, and prompt attention to this matter. If you have any additional comments or questions, and/or require further information/specifics, please do not hesitate to contact me.
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| 09/14/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Each year I am in school, Sallie Mae tries to collect on my private student loans with them during the summer or winter weeks when school is not in session, despite my Spring and Fall semester enrollment being reported in Clearing House. I do not have this same issue with my Federal student loans. This month I received an email stating I owed XXXX separate amounts ( which later Sallie Mae confirmed to be late fees ) despite being in school currently. Below is a description of this most recent issue.
In the summer I received an email notifying me my Sallie Mae loan payments were due. I called Sallie Mae and they said they couldn't see that I was in clearinghouse for fall registration so I would need to fill out a deferment form with my school. I filled out the form my school gave me and uploaded it to Sallie Mae. Sallie Mae told me it was the incorrect form. I used Sallie Mae 's form and took it to my school 's XXXX XXXX XXXX University XXXX Registrar office and they filled it out. I uploaded it to Sallie Mae. Sallie Mae 's website has no way to confirm it was uploaded and when I called to confirm they said they didn't see it so I repeated this process 3 times. Finally Sallie Mae said they received in months later ( in late XXXX XXXX and that my loans would be deferred for the fall because I am in school. On XX/XX/XXXX I received the email below : " From : Sallie Mae XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX Subject : Upcoming Payment Reminder SalllieMae THIS IS NOT A BILL.
Dear XXXX XXXX, Your Current Amount Due Date is approaching. If you've already made any required payment ( s ), then no action is required.
The Current Amount Due for the loan ( s ) listed below, is due by XX/XX/XXXX XXXX in the amount of XXXX. * XXXX in the amount of XXXX. * We encourage you to enroll in our automatic debit program at SallieMae.com. It's the easiest, most convenient way to make your payments. You could also receive a 0.25 percentage point interest rate reduction on your eligible loan ( s ). ** For more information, visit us online at SallieMae.com. You can also call us at XXXX XXXX XXXX XXXX, Monday - Thursday XXXX XXXX. to XXXX XXXX., Friday XXXX XXXX. to XXXX XXXX, and Saturday XXXX XXXX to XXXX XXXX. ET.
Thank you for letting us help to make your dream of education a reality, Sallie Mae Customer Care *The amount ( s ) listed above reflects the Current Amount Due as of the date of this email.
**Borrower or cosigner must enroll in auto debit through Sallie Mae XXXX The rate reduction benefit applies only during active repayment for as long as the Current Amount Due or Designated Amount is successfully withdrawn from the authorized bank account each month and may therefore be suspended during a forbearance or deferment period. While auto debit is available for the XXXX loan program, the rate reduction benefit does not apply.
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Privacy | Terms of use XXXX Sallie Mae Bank. All rights reserved. Sallie Mae is a registered service mark of Sallie Mae Bank. '' I called Sallie Mae on XX/XX/XXXX and was told that those charges were late fees that I incurred when I did not make a payment on my loans this summer, while going through that whole deferment/Clearing House confirmation process explained earlier in my response here. I asked how they could charge me late fees when I already established I shouldn't have been forced to make a payment this summer because I am still in school. They said to call back in 5 days and see if the late fees have been removed. This process of me calling about an issue and Sallie Mae saying they made a note and to call back in x days is exactly what it was like this summer trying to resolve my issue. Sallie Mae is predatory and does this constantly. The stress and time off from work it takes on a student to call them and upload documents repeatedly just to then be charged fees later is discriminatory and causes unfair hardships. My federal loans do not do this or have these issues. It's not right and the consumer financial protection bureau should do something to help people impacted by Sallie Mae 's predatory processes because there are millions of people like me who are struggling to interact with this company even though they are complying by Sallie Mae 's loan terms entirely. They find new ways to charge unnecessary fees or delay the processing time period for students submitting documentation. I am not asking for my student loans to be forgiven or trying to dance around rules or regulations regarding repayment -- I am simply asking for this company to be forced to follow the very guidelines they set in their loan repayment terms I signed. It's not right.
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| 07/05/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, I noticed Fraudulent activity on my checking account. As such, all of my automatic payments were cancelled/removed including my automatic payments for my Sallie Mae account XXXX Upon the realization of same, I contact Sallie Mae to enroll in one of the programs advertised by Sallie Mae to bring the account current. I spoke to a representative who claims that no such programs exist and that I would need to pay the entire outstanding amount to bring the account current. I explained to this representative that according to the written correspondence Id received, there were options to bring the account current. This representative stated that no such options exist despite me having received from Sallie Mae via email and USPS.
I recontacted Sallie Mae and spoke to a seemingly helpful representative who stated that I could simply make the NORMAL minimum payment to avoid a negative credit reporting and make interim payments to bring the account current. Again, this representative stressed making my NORMAL ( Not past due ) payment to avoid negative credit reporting. I made the normal minimum payment of ~ {$240.00} with that representative on XX/XX/XXXX. On that same date, Sallie Mae reported my loans BOTH 30 and 60 days late. I contacted Sallie Mae via mail to try and rectify the situation to no avail. It should be noted that I received no acknowledgement of my correspondence. I recently contacted Sallie Mae once again and requested to be placed on a repayment program. My goal with same was not only to stagger the repayment amount, but also to ensure that whatever information was provided to me relative credit bureau reporting and past due status would be archived. This representative echoed the previous representative by stating that if I made the NORMAL minimum payment due, the account would not be reported as delinquent nor would it fall further behind in terms of default risk. The representative further gave unsolicited and incorrect credit reporting information including the following, Some of the information reported to the credit bureaus is not reported by Sallie Mae Late payments exist whether or not the creditor ( in this instance Sallie Mae ) reports them The Credit Bureaus are able to determine an account is past due regardless of reporting from the Creditor.
Again, aside from being completely false and inaccurate, this information was not solicited from the representative. I informed the representative of same and requested that she attempt to place the account on the repayment program. I provided her with my information to which eventually stated that my account is ineligible for any sort of repayment assistance. I once again made the NORMAL minimum payment and was assured by the representative that this would stop the negative credit reporting. Unsurprisingly, this turned out to be false information as the account was once again reported past due to the credit bureaus, only this time with a 90 and 120 late payment designation.
Sallie Mae contacts me nonstop with claims and promises of programs and solution options to bring the account current. This is untrue as two different representatives stated that no such options exist. To that end, the one program that claims to exist to assist with getting the account back on track precluded my accounts from enrollment. Make no mistake, this is not simply a case of a slight error in relaying information on the part of your representatives, your representatives are provided wholly inaccurate and false information that lends itself to unfair debt collection practices. To that end, to report the account as delinquent for two months is also inaccurate as payment was received during the first month of delinquency. ( EX, Payment due XX/XX/XXXX. The account is not 30 days delinquent until XX/XX/XXXX. The payment was due in XXXX, not received and is not 30 days late until XXXX which is 30 days past XX/XX/XXXX. ) To that end, Sallie Mae advertised a plethora of repayment options that do not exist. It should be noted that each of the representatives I spoke to stated that making the NORMAL minimum payment due would cease any negative credit reporting. These same representatives also made the suggestion of making additional payments in between the monthly payments to get the account caught up. I have made numerous attempts to resolve the issue with Sallie Mae. I have contacted the organization via phone, accepted their calls and written letter concerning same. I can only manage this account, and by extension my finances based on the information provided from the Sallie Mae representatives. When this information is false or inaccurate. I am unable to properly manage this account. Please have someone contact me concerning this matter.
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| 12/29/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Back in XXXX, I attempted to make my first payment to Sallie Mae, it was almost {$600.00} on top of my other student loan payment of over {$600.00} to XXXX. I tried to figure out a way to pay both sets of student loan bills on top of my other bills ( car, gas, insurance, etc. ) I was able to consolidate my XXXX payments but Sallie Mae told me they could not help me. They told me my only options were forbearance, delinquency, or bankruptcy. I asked if there was any way they could lower my payments and again, my only options were forbearance, delinquency, or bankruptcy. I chose forbearance until I could figure out a solution. My forbearance ran from XXXX through XXXX, which I was required to pay $ XXXX loan as a good faith payment for a total of {$150.00}. I was instructed to call back at the end of XXXX to extend my forbearance. I was limited to one year and I could extend in 1, 2 or 3 month increments. I called back on Thursday, XXXX XXXX and the representative asked me why I was filing for forbearance. I simply replied that I could not afford the payment. She asked me a series of questions and I told her that my income, as a XXXX XXXX XXXX could not support me enough to be able to pay the {$600.00} / month. She gave me attitude and asked me if I looked into a 3rd party income driven repayment plan. So I went and looked into it. On Friday, XXXX XXXX, I applied for it and noticed that it went to my XXXX loans and not my Sallie Mae. I contacted the federal student aid services, ( that 's who I filed my income driven payment application through ) and they informed me that I needed to contact Sallie Mae and fill out a paper application to send to them or input into their system. So I contacted Sallie Mae and the girl informed me that I needed to contact the Federal Student aid people and see if they could just send over my application or call XXXX and see if they could forward it to Sallie Mae. So I called XXXX and the very nice representative informed me that Sallie Mae is strictly private loans now and my Income driven application would not even be applied to those loans. At this point, I was irate. I called Sallie Mae back and was given the run around. Never once did someone at Sallie Mae tell me that my income driven application would n't be valid for private loans. Over a span of 40 minutes, I talked to customer service representatives who told me my only options were were forbearance, delinquency, or bankruptcy. I asked to speak to a supervisor and again he told me he could n't help me and my only options were forbearance, delinquency, or bankruptcy. The supervisor said he does n't work with collections when it comes to payments and that they could transfer me to collections and see what they could do. They told me to call back the XXXX XXXX XXXX XXXX XXXX XXXX of next month to see what they could do for me. I asked to be transferred to collections. Now, at this point, I have explained my situation 6 different times to representatives at Sallie Mae over the course of 2 days. As soon as I told the collections agent, the first thing he said was, this sounds like a customer service issue. I said oh no, they told me it 's a collections issue. So the collections representative from Sallie Mae explained that because I did forbearance for 3 months, I would need to wait till XXXX XXXX to call back, with the stipulation that I do n't make my payment for the month of XXXX so I go into delinquency. I explained over and over and over again that I do n't miss payments and that I did not want this to hurt my credit score. They assured me it would n't hurt my credit score and that the collections reps at Sallie Mae should be able to help me lower my payment. I am trying to be proactive and get ahead of this but Sallie Mae is not making this easy for me. The only reason my father cosigned my loan was because they wanted to give me some outrageous interest rate if I did n't have my father cosign. Even when I applied for the loan, I felt discriminated against because my loan disbursement and interest rate was based off amount of income my parents generated which I do n't think is appropriate since I am the one paying my loan off, not them. I am trying to pay my loan, that is both reasonable and affordable. I am sick of getting the same, ridiculous excuses. They had no problem giving me a loan with interest rates all over the place but now they expect me to pay back loans that I can not afford with my salary. I ca n't even live on my own, I have to live with my parents because my income does not allow me to support myself and pay my student loans. I am a XXXX XXXX XXXX, I am not making anywhere near six figures.
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| 02/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Due to the misunderstanding of their end-of-the-month date given to my Son XXXX XXXX XXXX, I am requesting a retraction from my Credit Bureau Report as a result of a delinquency notice placed on the student loan number XXXX. I am aware that corrections such as this one, can be made to the Credit Bureaus and am requesting this to be considered and executed in my case. If this is done, I will pay off this loan remaining balance In-Full.
On XX/XX/XXXX, Sallie Mae reported to the Credit Bureaus that the above-mentioned student loan has fallen delinquent. As a result, XXXX reported to me that my credit score was dropped from XXXX points to XXXX points, a total of XXXX points due to this infraction. I was in utter shock when I was notified that this massive decline had occurred and the deduction in points in which my credit score was impacted. I cosigned this student loan for my son, XXXX XXXX XXXX, to attend school for a higher education.
Since the start of the COVID-19 pandemic in XX/XX/XXXX, XXXX XXXX has lost his previous job, has been out of work for going on 2 years, has been unable to find steady employment, and as a result has been unable to keep up with the loan repayments. Ive directed him on several occasions to contact Sallie Mae Loan Officers regarding putting the loan into forbearance, discuss income-driven repayment plan options, and to receive counseling sessions regarding any other repayment options he may qualify for. He has spoken with Sallie Mae Loan Officers since the governments federal unemployment aid was terminated in XX/XX/XXXX. XXXX XXXX contacted Sallie Mae in XXXX, XXXX, and the most recent communication being on XX/XX/XXXX. During this XXXX call he was informed to call back at the end of the month. This statement confused him as he thought he had until XX/XX/XXXX ; however, the loan was reported as being a 60-Day Delinquent and sent to my credit report on the XX/XX/XXXX. I was completely unaware of the severity level of this issue. This is a situation I must have resolved and rectified immediately.
This pandemic has not only caused a financial strain on XXXX XXXX and his inability to make the necessary loan payments, but this resulting credit hit is also causing strain in the household and on familial relationships. I am in the process of gathering the necessary documents and financing needed to purchase a home and preparing to make a move ; this hard hit to my credit score will negatively impact me in this home-buying process and I will be unable to make this dire move. I am asking that this negative mark on my credit score to the Credit Bureaus ( XXXX ) be retracted as I am now personally going to be working with my son to ensure this delinquency is taken care of.
I no longer want to be negatively impacted as a result. I am not excusing my sons responsibility to this loan, but instead am going to create a plan with him and Sallie Mae Loan Officers to get this loan resolved.
I've already made a payment in the amount of {$420.00} ( confirmation # XXXX ) on XX/XX/XXXX to get this account up to date.
As you can see by the aforementioned payments, we are working towards resolving this issue promptly and will work towards repayment of the loan in FULL. Once this issue with my credit score is resolved, I will be making the arrangements with Sallie Mae Loan Officers to pay this loan off in FULL, immediately! As you are aware, these have been challenging times only made more challenging by this upsetting mark on my credit report that is causing immense stress, XXXX, and sleepless nights. I am uncertain if I will be able to recover from such an impact on my credit report if it is not retracted. I am in the process of making significant life decisions in which I need my credit score ( XXXX ) to reflect as it previously did before this incident. I have worked hard throughout my life in making responsible financial decisions to obtain the credit score I had and I took pride in it. This is a poor reflection on my credit report that I would like to have absolved as soon as possible. I hope you will take all of this information into serious consideration in making your determination to retract the delinquency that was reported to the Credit Bureaus which has negatively impacted my credit scores ( XXXX ).
As of today, I have gotten this loan up to date and will continue to work diligently to ensure this does not occur again by paying off the loan in full once this is resolved. Also, to reiterate I will pay off this loan remaining balance In-Full once this problem is resolved with Sallie Mae .
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| 12/05/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The Sallie Mae Office of the Customer Advocate does not advocate for the consumer, they advocate for Sallie Mae.
I DO NOT owe the current balance of {$16000.00} as of XX/XX/2020 ( or the updated current balance on the account if a new bill has been generated before this dispute letter has been received for Account Number : XXXX.
Sallie Mae failed to address that the name on the signature line is not correct on the application/promissory note.
Sallie Mae has previously let me know that they are only required to " ADDRESS '' a concern and not " RESOLVE '' it. They have not fully addressed or resolved the issue.
Sallie Mae has not provided proof of disclosures that are specific to " the loan '' in which they allege belongs to me. They have provided generic altered disclosures as well a LACK of a detailed explanation of the e-signature stamp which does prove it is a loan signed by me. They have also failed to address the lack of the requirements for an a required e-consent signature and failed to provide proof that one was given to me, signed by me or provided at the time of their alleged claim of a loan to me.
Sallie Mae has also failed to perform their duty as a loan servicer with multiple company representatives that have provided erroneous information, refusal to research account info, threats and verbal abuse. Instead of an apology, or a resolution for these representative actions, they respond with a generic answer that does not address the issues I specifically pointed out in previous complaints.
They have failed to provide verification that the loan belongs to me. Where is the required e-consent signed by me thatSallie Loan alleges belongsto me? Where is the missing information on the required e-consent for the loan they allege belongs to me?
Sallie Mae did not ADDRESS OR RESOLVE the following concern : Sallie Mae representatives did not provide a required e-consent. They simply provided an " unsigned '' E_signature excerpt that appears to be from a section of some other document, with NO DATE, NO NAME, NO SIGNATURE of proof that it was ever provided at the time of the alleged loan that Sallie Mae allegedly attributes to me.In addition the E_signature document DOES NOT provide the following : That the consumer has affirmatively consented to the use of electronic means, and the consumer has not withdrawn consent. The consumer, prior to consenting to the use of electronic means, is provided with a clear and conspicuous statement : Informing the consumer of any right or option of the consumer to have the record provided or made available on paper or in non-electronic form. Informing the consumer of the right to withdraw consent to have the record provided or made available in an electronic form and of any conditions or consequences of such withdrawal. Those consequences may include termination of the parties ' relationship but may not include the imposition of fees. Informing the consumer of whether the consent to have the record provided or made available in an electronic form applies only to the particular transaction which gave rise to the obligation to provide the record, or to identified categories of records that may be provided or made available during the course of the parties ' relationship. Describing the procedures the consumer must use to withdraw consent as provided in subdivision of this subsection or to update information needed to contact the consumer electronically. e. Informing the consumer how, after the consent to have the record provided or made available in an electronic form, the consumer may request and obtain a paper copy of an electronic record. The consumer, prior to consenting to the use of electronic means, is provided with a statement of the hardware and software requirements for access to and retention of the electronic records ; and the consumer consents electronically, or confirms his or her consent electronically, in a manner that reasonably demonstrates that the consumer can access information in the electronic form that will be used to provide the information that is the subject of the consent.
Sallie Mae, who has failed to verify and provide the proper documents and proof that the loan belongs to me, continues to state it does and has failed to discuss any real resolutions.
They just keep driving up the balance, charge unexplained interest rates and continue to utilize their unscrupulous/predatory practices particularly upon persons of XXXX.
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| 02/10/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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On XX/XX/XXXX I called Sallie Mae and spoke with employee number XXXX ( I did not catch his name at the time ), a loan modification specialist in the loan modification office about being put on a loan repayment plan that would best accommodate for my recent decrease in income due to the Covid 19 Pandemic. We had reached an arrangement that I would be enrolled in the graduated repayment program. As a part of this program, it was expected of me to make a " good faith payment '' of {$250.00} to start out, and a monthly payment of {$450.00} to be paid on the XXXX of each month. The terms and conditions were read to me over the phone and I approved everything, officially enrolling me in the program. I explicitly asked the specialist while I was still on the phone with him if this would bring my account up to good standing as well as have no negative impact on my credit, to which he assured me that the account would, in fact, be in good standing and that this would in no way affect my credit. Just two days later on XX/XX/XXXX I received my first email stating that my loans were falling into delinquency, followed by more on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, not to mention the incessant phone calls to not only me but my mother and my grandmother, who are both cosigners on my loans, as well as threatening letters in the mail. It was on XX/XX/XXXX that the " good faith payment '' was officially taken out of my bank account and paid to the company. On XX/XX/XXXX, however, I received a voicemail from XXXX XXXX at Sallie Mae, stating that he was calling from corporate and that he had a very urgent matter that he needed to discuss with me and that I was to call him back at XXXX. I called the number that evening when I got home from work and was put through to, not XXXX, but a woman ( whose name I unfortunately did not catch at the time ) who explained that her goal was to get my account up to balance. I explained to her that I was on the graduate repayment program and had made the good faith payment, which I had been assured would bring it back up to standing. Upon checking my account, she relayed to me that there had been some complication with my application, though she did not tell me what this was, and that it was resubmitted on XX/XX/XXXX, of which I was not notified nor was my approval given. She apologized profusely, explicitly stating that it was at the fault of Sallie Mae that I was still receiving calls, emails, and letters, and that everything would be taken care of and smoothed out within the next two or three days. This, however, was not the case, as I still continued to receive emails on XXXX and XXXX. It was on XXXX that I actually made my first payment of the {$450.00}, three days earlier than was due, and I received five payment confirmation emails, one for each of my loans. Later that same day, however, I received a threatening email stating that my loans were going to be reported as delinquent to the consumer reporting agencies on XXXX, and a letter stating the same thing came in the mail two days later. On XX/XX/XXXX, I called them to see what happening, as clearly there was some kind of miscommunication happening somewhere that I was not aware of, as I had done everything they had instructed me to do, and yet things had not been taken care of as had been promised on their end. On this call, I spoke with XXXX XXXX, who, once again, informed me that his goal was to help me being my account up to balance, and I let him know everything that had happened in the past month, between the incessant harassment and Sallie Mae not recognizing that I am on this program for reasons unbeknownst to me. He told me that he spoke with a supervisor and was the second person now to let me know that it was an error on the part of Sallie Mae, apologizing and assuring me that everything would be taken care of and updated. I gave him permission to reallocate the funds properly as, for some reason, this had not been done yet, and asked if this would still be going on my credit to which I was told that everything would be retracted. However, it is difficult to trust their word at this point, as the previous two times that I was assured everything had been taken care of and that my account would be brought up to balance, neither were followed through. At this point, I feel harassed even though I have done my due diligence. Thank you for your help with this matter.
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| 03/28/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Before entering repayment, I've attempted to contact various Sallie Mae reps in order to inform them of my current financial status and my inability to afford my projected monthly loan payments. Having recently graduated from college, I've started working professionally in an entry level position with an entry level salary. In addition to this loan, I still have other student loans that I need to pay back along with my general cost of living expenses. I am currently under a burden of loans and am hoping to find a flexible repayment option that I can afford to stay on top of while starting to pay back my debt. I have called numerous times and have only been offered a deferment ( which will make my situation much worse and even further from being affordable in the long run ) and a Graduated Repayment Plan ( which will decrease my loan $ XXXXmonth for the next year but will increase them significantly in one year 's time ). As you can see, neither of these options are logical in my objective to pay back my Sallie Mae loans in a manner that does not endanger my ability to afford to live. I am aware that Sallie Mae offers a rate reduction program but was informed over and over again that I would not be able to discuss that option until I became a delinquent on payments. I am trying my very best to be proactive about paying this loan off as soon as I could possibly afford to but the very nature of this statement hinders that. Before I can even attempt to try to come to a resolution with the servicer, I must start missing payments ; an action that will only push me further into debt and will damage my credit score as well as jeopardize the credit of my co-signers. I have attempted to ask them for help but, having children of their own, they can not afford to help me make this high monthly payments either. I'm hoping to speak to someone about a rate reduction program, income based repayment program, or any other option that will help me make this loan affordable for my current situation.
I've attached my call log notes from three of my conversations with Sallie Mae reps in the documents field and pasted a copy here : On Wednesday, XX/XX/XXXX XXXX I spoke to a Sallie Mae Representative named XXXX . I requested to speak to someone from the collections department but XXXX informed me that I couldnt do that until Ive missed a payment. I explained my financial situation to XXXX and my desire to figure out how to lower the interest rate or take other means to lower the monthly payments. XXXX, instructed me of two options : Forebearance and a Graduated Repayment Plan that would lower my monthly payments by approx {$150.00}. I inquired about a rate reduction program or any kind of income driven repayment options that might be available to me. XXXX informed me that the only the collections department could exercise those options and I couldnt speak to them until I started missing payments. I thanked XXXX for the information and told him that I would go over the information presented to me and would give them a call back before I entered repayment. Important to note : XXXX informed me that my first bill due was XX/XX/XXXX despite my web profile reflecting a date of XX/XX/XXXX XX/XX/XXXX XXXX XXXX is the name of the rep. Stated I have an option for a Graduated Repayment Plan as an option for a year. Currently my monthly payments are at $ XXXXmonth. Pulled up call log and re-stated the options that were given to me. Asked if it still wasnt enough? Then put me on a brief hold again. Did you reach out to co-signer : Yes, I have. Re-stated options that were already stated. Suggest enroll in graduated repayment and try to make the payments best to my ability and if accounts fall past due and collections rep will reach back out to you. Graduated repayment call service number ( XXXX ). XXXX XXXX number is XXXX XXXX XXXX ext. XXXX.
XX/XX/XXXX XXXX XXXX XXXX typically cant speak to collections until your account is passed due. Cant speak to collections because my account is in good standing checking to see if theres anything else they can offer. Explained to them my inability to afford high payments and my need to chat with someone about any rate reduction programs that they may offer. Same three options. Rate Reduction Program only with collections department.
Confirmed existence of rate reduction program. The need to go over finances with a collections agent, etc
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| 03/24/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I took out private loans with Sallie Mae is the summer of XXXX in order to begin school at XXXX University. After having successfully graduated with a XXXX GPA and collecting many athletic awards, I began to make my payments six months after graduation in XXXX of XXXX. I have been making on time payments for twelve consecutive months as directed in order to release my cosigner in hopes of adjusting my monthly payments at the end of this tedious process. I submitted my Cosigner Release Form the XXXX of XXXX in XXXX. After submitting this document, I was told by company representatives that the approval process could take up to 30 days, although it typically only takes 10 days. My next payment came due half way through the following month. I inquired about my release form before submitted my payment and was told that in order for them to continue processing my release form, I would need to make the payment. I was slightly frustrated but complained and, once again, submit my payment on time. I called several times through the month of XXXX to see if my document had been approved because this company does not reach out unless they are reminding you of the payment they want from you. In XXXX, I was told once again that I had to pay my monthly bill in order to move forward. This payment has been a monthly amount of over {$1000.00} which I have been working over XXXX hours a week to uphold. After the XXXX payment, I quit paying because I felt I was stuck in a revolving door. This company has called both me and my cosigner numerous times a day in regards to collecting thousands of dollars. After speaking with collection agents for hours on end, they have no interest in customer service. I was told they had to have my account caught up entirely to be able to speak with another department or that they could defer my loans. The catch is that I can not say both me and my cosigner can not pay the bill because they will defer it and surely destroy my credit. There is no type of COVID-19 relief or forgiveness offered from this company either. I explained that releasing my cosigner was my top priority and that a deferment would make it impossible for them to release the individual. This representative could only present me with two options. Both of those options were oriented to getting their money at that very moment and, consequently, trapping my cosigner and I in an endless loop of financial abuse.
The past four months have been a flurry of endless phone calls, emails, and letters sent to both me and my cosigner. This business has repeatedly tried to trap me in a situation of never ending payments that are beyond what I should be paying at this point. They are doing their absolute best to trap both my co-signer and I. When I voice these issues, I am giving the generic resolutions that I could, and have, simply found on the internet. There is seemingly no understanding or recognition of the economic repercussions of COVID-19 as they are trying to portray they repayment options they had in place years ago as COVID-19 relief. These forms of relief are a few options they sent me in the mail are the same ones they told me over the phone : simply paying even more for three months, deferring your loans, or paying as much as one can in the next few months. All of these trap both you and your co-signer. I paid my debt for 12 full months and was told 3 months after filing my my co-signer release form that I was supposedly late on a payment in XXXX. I have had numerous phone calls with different representatives in that XXXX month period and that was the first time I was notified of any late payment. Now they expect me to pay over a grand each month for yet another year. I feel the business has a complete disregard to COVID-19, their customers, as well as their own employees who have taken out loans with them. My case worker, XXXX XXXX, continuously presents me with the same options rather than understanding the mistakes on the part of this lender. The fact that an employee who was taking my case for a week in XXXX said to me that she regrets taking a loan out with this company speaks worlds of their character and what they truly value. It is also clear through the endless pages of complaints on this company. A simple letter in the mail restating the completely unhelpful answers will not be considered a solution.
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| 03/02/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I opened XXXX XXXX Accounts with Sallie Mae ( between the years of XXXX ), the four years that I attended XXXX totaling {$140000.00} in student loan debt. I was not financially literal as I should have been, but the system does not educate on those things- I just wanted to experience a fulfilling education at an accredited university.
When I received the " Payments will start '' messaging, I contacted them to ask if there were any other programs or options to do " Income based '' repayments. I was denied and told that there was only one program that applied to the status of my accounts, and that option was to make interest only payments ( but the interest would still incur, tacking the additional interest to the " back of the loan '' ). I still enrolled in the program and was unable to pay the minimum monthly fees which was $ XXXX ( XXXX - XXXX ). Even when speaking to representatives they would always say, " that is extremely high, let me get you assistance ''. That assistance always resulted in " You don't qualify for any of our other programs so the $ XXXX month still stands. '' And they would always say to bring the accounts current you need to pay " X '' amount of money, which was always above the monthly payment - even though it was not yet past due.
Between that time, my mother had come to live with me ( I relocated to Florida for my full time job ), and at this point I needed even more assistance or repayment options because she had to retire from her job to get her XXXX removed. I explained that to them in late XXXX and completed a " XXXX XXXX '' to qualify for income based options ( which originally was unavailable to me, UNTIL my account was past due ). Keep in mind we were paying the full payment of at least one of the loans ( $ XXXX ) to keep us in some type of good faith- because we weren't trying to run or hide from them, we just needed help, but $ XXXX was not a help at all.
Now, we have had a great history with our credit. Even when she went into XXXX and was recovering here, I kept up with all of the bills, credit cards, rent, my relocation, everything just trying to live. Both of our credit scores were around XXXX. When the account went 60 days past due, they reported delinquent. Which they reported all FOUR accounts delinquent, when only THREE of them were past due - because we had been paying one of the loans for $ XXXX on auto debit. Currently we are at 86 days past due and our credit score has dropped all the way down to XXXX. In just 26 days, they have done a life 's worth of damage to our credit, when they could have just helped. I called today to ask again ( this is about our XXXX attempt to settle payment options with them between XXXX & XXXX, all which they have recordings of ) about income and hardship based options.
Suddenly, they are willing to give all of my loans a 2 year interest reduced program. Some of my loans had about 10-12 % of interest on them ( RIDICULOUS! ), and they are now willing to take all of them down to 4 %!! So I asked when I called 4 months ago, why was that option not available. I eventually asked for an account manager ( very rude ) because the representative just kept apologizing for the way the system sets up the accounts ( guilt ). The account manager then explained exactly like this " well your account was past due, but we wait until it falls to a certain delinquency to offer programs like this ''. So I wanted to clarify I heard her properly, and I asked, " so we have been begging for assistance to keep our credit and bills in good faith, and you don't offer help until you destroy my credit ''. She responded " that is not our intent, but your account can not be in an " okay '' standing and get offered a program like this. Only when it reaches delinquency, are we able to offer you this. '' So from a 12 % interest ( $ XXXX month payment ), to 4 % interest ( $ XXXX payment ), after we drop your credit score from XXXX to XXXX will we offer you any level of decency. It's a scam- if you look at the definition of scam this would pop up. I can not imagine others who are suffering from this like I am. And they wonder why mental health and suicide are at such high rates - I had to step away from the phone because it's almost like the foundation of Sallie Mae was built on inhumanity.
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| 05/31/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I decided to reach out to Sallie Mae after 18 months of on time repayment to discuss restructuring my payment plan after hitting a time of financial hardship. After doing some research online, I had found that many people had issues with their customer service being rude, unknowledgeable, and inconsistent with their answers across different representatives. While my interactions were pleasant, I found the later two certainly true. I first spoke with a customer service representative onXX/XX/XXXXat XXXX. The first woman I spoke to after discussing my desire to restructure my loans through their interest rate reduction or loan term extension plans ( not advertised on their site at all, read about elsewhere ) was not very helpful to say the least. When I first mentioned my graduation date XX/XX/XXXXshe told me I would have had to apply for rate reduction by XX/XX/XXXX and that service was no longer offered ( again this information is nowhere on their site ). She then asked me if I understood Sallie Mae was a private lender, which certainly attests to their non-transparency if that 's something they have to regularly clarify to callers. She essentially told me there were no options for my particular loans, so I asked to speak with a supervisor. The supervisor was slightly nicer, and gave me completely different answers to my questions. She asked if I was aware of their deferment options, which I was ( not at all mentioned by the first representative who said there were no options for me ). When I mentioned I was interested in rate reduction or loan term extension she mentioned that I would have to be delinquent 5 days for my loans and that somebody would call me to discuss repayment options at that point.
This advice seemed contrary to what was posted on their site ( See attached image for screenshot ) : If you are having trouble making payments, call us at XXXX ( XXXX ). We 're committed to working with you to help you get back on track. You may also visit our payment difficulties page on salliemae.com. The fact that I called that number and was immediately told their was nothing they could do really shows they are not true to their own policy, especially when contrary information was offered by a supervisor. Another concerning aspect of this discussion was a complete turnaround of information I received from the supervisor. My interest rates have increased 4 times in the last twelve months including immediately after I applied for and was denied a cosigner release. Because this information is not directly available on their site, I asked if credit score affected my interest rates. At first she said yes, then I mentioned the increase immediately after my cosigner release application ( which to me seemed like a punitive measure ). After I mentioned that she said my credit score in fact did not reflect that and it was actually tied to current LIBOR rates, which I could check online. The general feeling I got from this call was that Sallie Mae 's customer service 's top priority is to get callers off the line while offering no or next to no assistance, all the while omitting or giving completely false information to move this process along. I apologize for the length of this complaint and I tried to make it as straight to the point as possible rather than writing an editorial, but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company, I may have given up after my first discussion when I was told there was nothing they could do. This is frustrating because despite the fact I may get nowhere with my efforts, other individuals who take this company at their word and appearance of honesty may be discouraged much quicker.
My main concern here is that I was told I would need to be in delinquency to discuss repayment restructuring. While I am an individual with a high amount of student and credit card debt, I have never missed monthly payments and I pride myself on that. Being told by a member of a company I 'm doing business with to violate a contractural agreement does not seem like good business practice, especially when they advertise themselves as willing to help and discuss these options.
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| 11/03/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Older American |
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Regarding Complaint No. XXXX.
On two occasions I co-signed student loans at Sallie Mae for my grand-daughter, XXXX XXXX XXXX, a student at XXXX College in XXXX XXXX, CT..
1. # XXXX for {$7000.00} at 8.875 % on XXXX XXXX, XXXX ( See Attachment C ) 2. # XXXX for {$26000.00}, at 12.375 % on XXXX XXXX, XXXX ( See Attachment D ) On the first loan, I found out about the approval through my grand-daughter and her mother. I do not recall hearing about the details of the second loan. I do not recall receiving ANY notification ( e-mail, regular mail, or otherwise ) directly from Sallie Mae. In conversation with a representative of Sallie Mae, I asked several times whether ANY notification was sent directly to me as co-signor. The only response was that XXXX was notified. The Sallie Mae Consumer Advocate, XXXX, continually advised me to file a fraud complaint against my granddaughter, due to the fact that I do not recall specifically signing and approving Sallie Mae 's acceptance and offer for either loan.
Because of this, I was not aware that the interest rates were as high as they are. As a co-signor, Sallie Mae obtained my credit rating. ( See Attachment E ). As you can see the ratings are excellent, and would not call for the exceptionally high interest rates.
Attachment F shows a flier indicating that their highest advertised rate for a fixed rate loan is 11.85 %, for a " preferred customer '' other fliers advertise as high as 12.35 % ) .1. Why did they charge me 0.525 % higher than advertised, and 2. If I am a " preferred customer '' why was I charged higher than the highest rate with an excellent credit rating? They advertise 5.25 % ( fixed rate ) for some " preferred customers '' and as low as 4.25 % to the general public!. If they seem to ignore the co-signor 's credit rating, how is any student supposed to earn the lower rate when in most cases the student is just out of high school with no time to build any credit rating? When XXXX 's mother called Sallie Mae, she was told by a representative that the co-signor 's credit rating does not carry much weight in the rate decision. All fliers I have received from Sallie Mae have stated. " Remember - cosigning for your student may help increase their chance for approval and may get them a better rate. '' That is obviously noy tue in this case. When I asked " XXXX '' in the Customer Advocates Office how rates were set, she told me that they use algorithms ( which Sallie Mae will not disclose ) to determine the rate.
In conversations with representatives of Sallie Mae, I was asked why XXXX applied for a " Smart Option '' loan, rather than a " Parent Loan ''. The answer is very simple. 1. I am NOT the parent., and 2. The " Smart Option '' loan is the ONLY option available on line if you choose to have a co-signor.
My letter of complaint to Sallie Mae is attached ; Attachment A. " XXXX '' the representative in the Customer Advocate Office indicated verbally to me that the answer would be that XXXX and I agreed to the rates charged, and there would not be any changes made. She said that a written response would be coming ; but has not yet been received. I asked her, " If we had agreed to 50 %, would they not change things? '' She indicated that 50 % would usurious and therefore illegal. To charge 8.876 %, and then increase to 12.375 %, may not be usurious, but under these circumstances must be considered wrong, unjustifiable and immoral at best. I would like to have Sallie Mae correct both rates. Sallie Mae 's written response is attached as Attachment G My lateness in submitting this complaint to you is due to the fact that I filed my original complaint to the Consumer Protection Bureau of the Attorney General of New Hampshire ' office on XX/XX/XXXX ; and their response to me ( Attachment H ) was dated on XX/XX/XXXX. That letter advised me to contact the New Hampshire Department of Banking ; which I found out has no jurisdiction over Sallie Mae.
A fair resolution of this matter can be nothing short of a reasonable adjustment of the rates on each loan which reflect not only the facts as presented to them, but according to their own promises as reflected in their advertising.
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| 11/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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In XXXX or XX/XX/XXXX, I was approved for an $ XXXX XXXX XXXX Loan from Sallie Mae as I was taking the XX/XX/XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I logged into my Sallie Mae account and decided to apply for another XXXX XXXX Loan because I am taking the VA XXXX XXXX in XX/XX/XXXX. When filling out the XXXX XXXX XXXX application, it has a drop down for you to select the date that you are taking the XXXX XXXX so the system knew these were for two different XXXX XXXX on different dates. In filling out the amount requested, it states underneath the text box that I can request " up to {$15000.00}. '' So, I requested {$15000.00} on XX/XX/XXXX for the XX/XX/XXXX VA XXXX XXXX. My loan application was denied, so I immediately applied again because I didn't understand why it was denied since my credit score had not changed from the time I was approved for the $ XXXX loan for the XX/XX/XXXX XXXX XXXXXXXX XXXX in XXXX or XX/XX/XXXX. I did not realize the inquiry would impact my credit. When I was denied again, I called Sallie Mae to express my confusion as to why I was being denied. They said they didn't know. I told them that I had already been approved for $ XXXX back in XXXX or XX/XX/XXXX and I told them the amount I was now applying for $ XXXX for a XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX. They said to wait for the denial letter to come with a reason. When I received the two letters for both of my inquiries, Sallie Mae stated my {$15000.00} request exceeded the amount available. I then realized that may mean that the $ XXXX I had taken out in XXXX or XX/XX/XXXX for the XX/XX/XXXX XXXX XXXX XXXX may have to be decucted from the $ XXXX XXXX of the XXXX XXXX XXXX for the new loan I was applying for. I then requested $ XXXX and it said I would only be approved with a co-signer. I thought that was odd since I have never needed a co-signer before due to maintaining a good credit score for many years, so I checked my credit score and it had dropped XXXX points from the inquiries. I called Sallie Mae and asked them about the amounts and they told me that the $ XXXXXXXX XXXX XXXX XXXX was a " lifetime loan '' so I had been denied those first times because as the letter stated, I could not exceed $ XXXX. I asked them where the information was provided to give me notice that the XXXX XXXX XXXX XXXX were not treated separately for different XXXX XXXX ( since the application asks for that info ) and where it said " lifetime loan '' - they could not provide me with that information other than to say that it was on the website and when I read the site to them from top to bottom they admitted it was not anywhere on the website and therefore no notice was provided. I told them I thought that was wrong since I was logged into my Sallie Mae account and the requests amount box said I could request up to $ XXXX, whereas it should have notified me that I could actually only request up to $ XXXX as it did not factor in my previous $ XXXX loan for a different XXXX XXXX and that my XXXX XXXX had been severely impacted. I also submitted a bar study loan application for XXXX and was denied due to the poor credit that I got from Sallie Mae 's inquiries. I called XXXX and they said to obtain a " XXXX Deletion Letter '' from Sallie Mae and to provide it to them. I called Sallie Mae and they told me they do not provide those letters and that there was nothing they could do about the inquiries. I would like the XX/XX/XXXX Sallie Mae inquiries removed from my credit report, and XXXX if possible since that was inadvertently affected due to Sallie Mae not providing me with proper notice as to the amount I should apply for in that it is a " lifetime loan '' that applies to ALL XXXX XXXX on separate dates and in different jurisdictions - the phrase " lifetime '' in never stated on the website and distinguishing between XXXX XXXX loans is never addressed anywhere - plus asking for the date of the XXXX XXXX on each application while saying you can ask for up to $ XXXX is extremely misleading. I would like my credit score restored so that I can apply again for the correct amount and not need a cosigner. Thank you!!
|
| 01/04/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I come home yesterday to 6 letters from the XXXX XXXX XXXX XXXX stating my wages will be garnished for Sallie Mae private loans from over 14 years ago that were discharged by Sallie Mae 8-9 years ago. I contacted Sallie Mae who forwarded me to XXXX who has done nothing, but Sallie Mae is listed as the plaintiff in this case with XXXX and XXXX Collecting.
XXXX and XXXX filed a court complaint without serving me or giving me notice. They did this 10 years after being told by Sallie Mae this debt was not being collected. The debt was passed to XXXX, opening a door for XXXX and XXXX to back door a lawsuit, get a default judgement against me with no notice and then hide behind an income execution also without notice. I have received no complaint, no notice of court date, no notice of judgement and no notice of the execution. My rights were not only violated, they are collecting on a debt that was discharged by Sallie Mae and they know it. Here is what I sent to XXXX, waiting for a response : I have contacted Sallie Maes Customer service department of the advocate who pushed me to XXXX as they claimed my loan was sold to them, therefore have no records. BUT, its Sallie Maes name on an income execution that is the main issue. Loans that were discharged over 10 years ago are being collected on by a XXXX and XXXX XXXX. This company was told over 10 years ago to stop collection and now that Sallie mae has no records, they proceeded with the collection and went to court to get a default judgement, never serving me paperwork in the process. I was never given a chance to defend myself. I am being sent from Sallie Mae to XXXX and not getting any help. I received the paperwork on garnishment on XX/XX/XXXX and it starts 20 days from XX/XX/XXXX according to the paperwork I will attach here. There are 6 total garnishments they filed for, all of which Sallie Mae stopped collection on. My email to XXXX is as follows : Hi : My name is XXXX XXXX and I received paperwork yesterday from the XXXX XXXX XXXX office that my wages were being garnished from an old Sallie Mae loan that was discharged from a rep over 10 years ago. The company who filed this under Salle Mae is an operation named XXXX and XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX at XXXX New York XXXX and their phone number is XXXX. My complaint is as follows : 1. I was never served nor told of this lawsuit being filed ( I contacted the court to determine the next step, filed a complaint with the NY State Attorney Generals Office and filed with the XXXX and Consumer Advocates ) 2. This debt was discharged over 12 years ago and now they are collecting under Sallie Mae XXXX Inc as Administrator and agent for SLM Private Credit Student Loan Trust 3. After speaking with Sallie Maes customer advocates office, I was told to contact XXXX 4. Last time this actions took place, XXXX and XXXX was contacted by Sallie Mae 's Consumer Advocates office to stop the process while they got things figured out and then stopped collection as these loans were discharged as not mine. 5. My attorney has advised me of steps we can take if Sallie Mae or now XXXX, does not stop this collection as it was done by going around my legal rights Please, contact XXXX and XXXX and stop this process so this can be finally ended! It stopped in XXXX or XXXX, as the loans were discharged, then I got paperwork saying collection ended. I don't have this letter as its so long ago but it must be in your system. I know XXXX and XXXX can be contacted to stop this as it was done before and the Sallie Mae rep said they were a new company so they had no records of me, but you would. I can be contacted at XXXX to answer any questions, but I am also attaching a copy of 1 of the 6 Income Execution docs sent to me from the Sheriffs office and received by me yesterday for you to use. If needed I have all 6 that can be sent. Thank you and time is of the essence as they are collecting this 20 days after XX/XX/XXXX. Please at least get this paused while you search to get this figured out, as this ended 10 years ago. Thank you XXXX XXXX
|
| 12/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In the days immediately after the XXXX of my child XX/XX/XXXX, I contacted Sallie Mae to discuss payment options as I would not be working for at least the next 12 weeks due to XXXX leave. I was told I had no other options than to pay the mandatory $ XXXX/month and continuously asked how I wanted to do so. I explained that my XXXX leave was unpaid. It didnt make a difference. Finally after multiple calls in XX/XX/XXXX a rep explained that due to temporary hardship I could make a payment of {$150.00} ( {$50.00} for each of the three loans ) to temporarily freeze the loan for three months. As this was the best option I had been offered, I immediately accepted it. As I was still on unpaid leave, my mother ( who is a co-signer in two of the loans ) was making the payment for me. They would not let her make the payment over the phone because they said giving her any information would be a privacy violation. Therefore, she and I stayed on a group call for nearly an hour trying to authorize this payment. Fast forward to now, I tried to use the online service multiple times to explore options. It wouldnt even let me view my own information without calling them directly. I knew my payments were late, but had no funds to pay for them and knew I would not be given any other options. The most upsetting part of the situation is that not only does the company make constant phone calls to myself and both my co-signers all day, they also called two women who my father had been formerly married to and asked them personal questions about myself and informed them the loan payments were late. These women are not legally tied to myself or my parents in any way and were given this information without my consent. When I called and asked to speak with my account manager, I was told he/she was not available, but that the current representative could help me with options. I explained that I am currently unemployed and have been since the XXXX of my child. I also explained Im actively looking for a position, but could not pay nearly $ XXXX/month for student loans alone. The rep said Well maam, its not {$500.00}, its {$410.00}. I said the {$84.00} does not make a difference. I can not make the payment. She asked when I could and I informed her this was all dependent on when I start a new job which Im hoping will be within the next two months due to me actively applying. She asked for information about my co-signers and I explained that I could not and was not receiving help from my father, the co-signer on the largest loan, nor from my mother, the co-signer on the other two loans. She asked where my father worked and I provided that information. She then informed me my only option was to make a minimum payment of {$410.00} which I had explained more than once I could not do. She continued to ask How are you paying for living costs of you dont have a job? I explained that I reside with the father of my child and he is paying for rent and living costs but that there isnt enough money left to make a {$410.00} payment. Her advice at that point was to speak with my co-signers and see if we could come up with the money and that the calls will continue at the current volume until Ive paid my debt. I said So basically since Ive explained why thats not an option multiple times, my only true option is to find another lender to buy out the loan which will be nearly impossible since my credit score is horrible from this ongoing hardship due to student loans? She replied with Thats always a choice you have the right to make. Have a good night and happy holidays. So again, I have been given no options. Even while working full-time as a XXXX XXXX I could not keep up with these payments and meet the cost of living expenses, let alone now. This is just one scenario that Ive experienced with Sallie Mae over the years of dealing with the company. I can honestly say that my biggest regret in my life was going to college and subsequently taking a loan from this company to do so. It was not worth it in the slightest to have to deal with their harassment.
|
| 08/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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This is a CLEAR breach of contract and a clear acting in bad faith by the financial institution, Sallie Mae. Dealing with this institution has been emotionally draining and I have incurred debt in reliance on a promise from Sallie Mae to have my disbursement on time. This is prejudicial behavior by a financial institution taking advantage of students who have no other means than to rely on false information to continue schooling. I was approved for a bar prep loan with Sallie Mae with my first disbursement scheduled for XXXX XXXX, 2017. I was informed that I would receive my check within 7-10 business days after XX/XX/XXXX. I called on XXXX XXXX, 2017, exactly 10 business days after XX/XX/XXXX, and was told it was sent to the wrong address. I received my first disbursement on XXXX XXXX, 2017, 14 days after my disbursement date. I was told over the phone that my XXXX XXXX, 2017 would be on time without any issue since my address has since been updated. I informed Sallie Mae, that unlike most of its students, I have a young son ( 15 months ) that depends on me. It was imperative I receive my disbursement on time. My first interest incurred was XX/XX/XXXX, when I did NOT yet receive my disbursement. This is illegal in and of itself. On XXXX XXXX, 2017, I called Sallie Mae to verify that I would receive my disbursement on time. I was told that it was mailed to the correct address and that I should receive the disbursement check no later than XXXX XXXX, XXXX. I called Sallie Mae on XX/XX/XXXX after I did not receive my check. I spoke with 3 different supervisors and each supervisor provided different information. I called again on XX/XX/XXXX, and was told that another check would be disbursed in 2-3 business days and would take another 7-10 business days. When asked why it was not sent priority mail, I was told my disbursement was fine being mailed out regular mail. This was the third malicious misrepresentation on the part of Sallie Mae. I called Sallie Mae, again, on XX/XX/XXXX, 10 days from the XX/XX/XXXX disbursement date. I was told by a supervisor in the Florida office that I was given incorrect information up until this point and that supervisors continued to pass my call around simply to get me off the phone. I was also informed that it is not Sallie Mae policy for a supervisor to call me back, despite being told by 4 other supervisors that I would receive a call. I never received a call. I finally receive my XX/XX/XXXX disbursement check on XX/XX/XXXX. I deposited the disbursement check the same day. The check cleared on XX/XX/XXXX. On day 1 of the XXXX bar, XX/XX/XXXX, my debit card declined and I had a - {$5800.00} balance. The disbursement check I received on XX/XX/XXXX was stopped. It is now XX/XX/XXXX and I do not have a disbursement check. Further, Sallie Mae has fraudulently accrued interest on my account for funds that are not in my possession. This is illegal and further demonstrates Sallie Mae 's intentional acts of bad faith. As previously stated my first accrued interests was XX/XX/XXXX. My next accrued interest rates are as follows : XXXX XXXX, 2017 and XXXX XXXX, 2017. Sallie Mae has made it very clear, through its representatives, that it is not permitted to accrue interest for funds that a student has not received. I have brought it to 3 supervisors attention but interest still accrues. I spoke with 2 managers and 5 representatives again tonight and was given the run around again to avoid my situation being handled. All in all, my overdrawn bank account is subject to being closed and my balance going to collections ; I have XXXX late rent payments due to funds I did not receive. I have completed the bar exam but still do not have a full disbursement. This is a breach of contract and Sallie Mae continues to misrepresent the material fact of when I will receive my disbursement. I have relied, to my detriment, on the guarantee that I would receive my disbursement check on time. Furthermore, Sallie Mae continues to act in bad faith in my attempts to have this issue resolved.
|
| 06/02/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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When I took my loan, I did not have a SSN ( because my green card was still in process ) and the lender company provided me with an Administrative ID to be used instead of a SSN. Now I have a propper SSN and I updated it with the said company. However, as can be expected, those two numbers ( the Administrative ID on the promissory note and my real SSN ) do not match.
This is a problem because now I am trying to refinance the loan in question and the refinancing institution is asking me to provide them a document explaining the discrepancy between my so called " XXXX different '' SSNs.
I have been trying to get such a document since the beginning of XXXX, but with no success. My first attempt was on XX/XX/2022. I requested a document stating that the number on my promissory note was an Administrative ID provided by the lender, and not my real SSN. The person on the live chat said she was having a manager looking into this type of request and asked me if she could call me later that day, because she was not sure how long the inquiry would take. I left her my phone nr and e-mail adress but nobody got back to me, even though she promissed she will make sure I was to receive a call by the end of that day.
Not hearing from anyone for the next days either, On XX/XX/XXXX I called their customer service and made that request again. The agent told me it would take up to 15 business days. However, by the end of the said 15 days I only received a letter asking me to call them back. When I called, the person speaking to me seemed confused as to why I was asked to call back. After I asked about my request, he said they don't issue such letters or documents, and suggested that I have my refinancing institution contact them. This sounded very unprofessional to me because this is a very unusual practice and they shouldn't discuss my private information with third parties. Even if they were to be allowed to disclose such information, why wouldn't they just write that explanatory letter to me? Why put me off again?
Later, without receiving any letter explainig that the number on my promissory note is an Administrative ID provided by the lender and not my SSN, I updated my real SSN with them. When I asked how long this process will take, I was told 5 business days. After 5 business days have passed, I called again to ask about the status of the process. The lady on the phone said it actually takes up to 7 business days. When I called after the 7 business days, on XX/XX/XXXX, this time I was told it takes up to 10 business days. When I told them that this was a rude way to treat a customer and that I was thinking of writing a complaint, they finally updated my SSN the same very day, on XX/XX/XXXX.
However, when I made another request for a letter or document stating ( this time ) that they updated my so called " SSN '' from the promissory note with my real SSN, I was told once again that they do not issue such letters because they " do not have a format for it '' and they " have never done this before. '' I have honestly been very nice and patient with them, but it's been a month since I've been trying to get a simple document and I don't have much time left on my refinancing offer. I believe it is my right as a customer to receive some sort of document explainig why the number on my promissory note does not match my real SSN.
The lender ( Sallie Mae ) specifically says in its online application that if a person does not have SSN then they can provided him/her with an Administrative ID instead. Moreover, when you call the lender, they identify you by your SSN, account nr, or Administrative ID. As such, I really don't understand why they refuse to help me and provide me with a letter explainig the discrepancy in my SSNs.
My only guess is that they are stalling my refinance process in an attempt to gain more money from me and this seems like a very bad practice.
I count on your help and would be extremely grateful for it!
Thank you very much for your time.
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| 09/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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On XX/XX/2023, I submitted application number XXXX to Sallie Mae for the purpose of obtaining a bar loan in the amount of {$4500.00}. In response to my good faith application, an adverse action letter was received on XX/XX/2023. The adverse action offer by Sallie Mae is hereby rejected.
A credit application is a financial asset ( 12 CFR 360.6 ( 2 ) ) as well as a self-liquidating paper ( 17 CFR 260.11b-6 ) ). Sallie Maes adverse action violates 15 U.S.C. 78j, 15 U.S.C 78ff, 15 U.S.C 1691 ( a ) ( 3 ), 18 U.S.C. 241, 18 U.S.C. 242.
Moreover, Sallie Mae is claiming to be the creditor for the credit application no. XXXX. This appears erroneous as XXXX XXXX claim contradictions 12 CFR 1002.2 ( l ), which defines a creditor as... not includ [ XXXX ] a person whose only participation in a credit transaction involves honoring a credit card. XXXX CFR XXXX ( k ) defines a credit card as any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, or services on credit. The credit card that was to be honored in said transaction is the Social Security card ; specifically, the account numbers placed on the electronic credit application. If there is any presumption that said Social Security XXXX is not to be used to obtain money, property, or services on credit. See XXXX CFR XXXX. A security is defined within the meaning of this regulation in reference to the social security number as or warrant or right to subscribe to or purchase, any of the foregoing ; negotiable instrument ; or money. XXXX CFR XXXX ( h ) XXXX.
Regarding the credit application, Sallie Mae ( XXXX XXXX ) ( XXXX XXXX Key Number : XXXX ) would be a Sponsor ( XXXX XXXX XXXX ) according to XXXX XXXX XXXX ( B ) ( XXXX ) prospectus. See XXXX Student Loan Trust. As the listed XXXX, the duties of a sponsor are organizing and initiating a securitization transaction by selling or transferring assets, either directly or indirectly, including through an affiliate, to the issuing entity. As a natural person within my own right ( XXXX CFR XXXX ), the placing of the credit card number meaning the social security account/numberon said credit application in addition to consenting to the purchase of the consumer credit report associated with said social security account XXXX is intended to be used as an asset to be transferred to the Issuing XXXX listed in their filing.
The term application does not include the use of an account or line of credit to obtain an amount of credit that is within a previously established credit limit. The established credit limit with said Social Security Card is open-ended.
As Sallie Mae nor any of its affiliates and subsidiaries are in any capacity to claim ownership of the financial assets of the natural person to be pooled, securitized, and invested. As any deposit to any bank is intended to be in the nature of bailment. As the XXXX, XXXX, and XXXX to any and all financial assets is XXXX : XXXX in his private capacity.
This will also serve as a notice of breach of fiduciary duty. ( U.C.C. 3-307 ). Following this notice, if said financial assets are not either returned to the referenced Creditor/Bailor/Beneficiary via mail within three ( 3 ) business days or accepted for its intended purpose within three ( 3 ) business days of the receipt of this notice, an SEC complaint will be filed pursuant to XXXX XXXX XXXX and XXXX XXXX XXXX. As well as an IRS complaint for the abusive tax schemes involving the XXXX trust arrangement.
XXXX XXXX XXXX Sallie Mae to issue credit to the applicant the maximum allowable by applicable law. 15 U.S.C. 1602 ( m ), ( j ).
Balance will be zeroed on a monthly basis via a special or general deposit payment coupon from the monthly statements as a non-cash item. XXXX CFR XXXX ( u ) ( XXXX ).
Any Finance Charge will be offset through the Treasury XXXX XXXX as Sallie Mae XXXX will act as a fiduciary appointed through IRS XXXX XXXX.
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| 01/20/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I started XXXX XXXX University in XXXX and after my mother exhausted 529 plans she had for both myself & my brother in my first year of college, XXXX, I consulted with the school 's financial aid office at my college about scholarships and other financial aid options. I was informed there were no scholarship options available to me due to the fact I was a XXXX XXXX XXXX and there were no hardship options available to me because my mother was over the income threshold to receive aid without a loan. The financial aid office staff told me the only option I had was to take out a loan and I would need a co-signer. The only loan option offered to me was through Sallie Mae and I was told I had to make a decision quickly in order to register for the following semester. My mother raised both myself & brother as a single parent, so she has always worked full time to support us. Because my mom is mostly unavailable during work hours, I quickly called my grandmother for advice as what to do. Because I wanted to continue my education in order to obtain a career in XXXX XXXX with a concentration in XXXX XXXX, I was led to believe I had no other option but to take out the loan through Sallie Mae. I had my grandmother on the phone as I continued to communicate with financial aid staff and to get the process started, my grandmother agreed to act as my co-signer. There was no explanation as to interest rates, how the interest is compounded vs. the principle or the impact these loans would have on my life, my credit, my overall life and lives of my family. Every year until I graduated, I went to the school 's financial aid office inquiring about scholarship & financial aid options outside of loans and each year I was told I did not qualify all while maintaining a XXXX. GPA and higher. Each time, I was told my only loan option was Sallie Mae & I would need a co-signer. This forced me to have to take loans for the remaining three years while my grandmother and mother co-signed. As I struggle significantly to re-pay these loans, I have done some research and a review of what the financial aid office offered me vs. what I could've been offered along with the fact the interest rates on these loans are over 9 % & 12 %. I have contacted Sallie Mae on innumerable occasions to try to get some type of assistance and/or guidance with repayment or modification options. Each time I communicated with a Sallie Mae representative, I was told I did not qualify for modification due to having an income and I could request a forbearance, but interest would continue to accumulate. I now owe almost {$110000.00} for just 3 years of student loans for my XXXX XXXX degree. This balance is negatively affecting my credit along with my mother and grandmother and has got to the point where my grandmother has become XXXX ill behind this debt. It has become difficult for my mother to obtain a mortgage for a home and my grandmother fears the home she has could have a lien put on it. I have attempted to refinance these loans through other agencies and have been unsuccessful even with a cosigner. My mother is now supporting my brother with his college attendance and my grandmother has assisted me financially as much as she is able, but she is XXXX, has limited income and trying to keep her home from going into foreclosure. I am at my wit 's end and do not know what else to do. I believe the practices of the university I attended, and Sallie Mae were deceitful as myself and my co-signers were felt to believe there were no additional options in working towards my continued education. Sallie Mae XXXX XXXX XXXX University falsely presented and offered loan options they knew based on the financial status of my family and myself, we would never be able to repay while having to take care of basic needs and household expenses. I am respectfully submitting this complaint as these types of deceitful practices are an injustice.
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| 03/24/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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A large portion of my school-associated fees were covered by scholarship, but I had to borrow a portion each year to cover the differences. After a great deal of effort and research, I decided to go with Sallie Mae because rates were very competitive. I regret that decision every day! While I was in school, I worked to make monthly payments in order to lower the overall principle once I graduated and the loans entered repayment. I was granted a six-month grace period before monthly charges were assessed post-graduation ; however, at no point was I notified ( electronically or via XXXX mail ) ANY information about my loan. I attempted to call Sallie Mae on countless occasions and even submitted a handful of concerns into those question boxes on its website -- all to no avail. No one ever got back with me. FINALLY, I start getting upwards of XXXX12 phone calls a day starting in XXXX 2016 saying I am over {$1200.00} past due. How can this be? I - again - call Sallie Mae customer service and end up none the wiser because no one has the information I need. I soon threaten a lawsuit and am quickly directed to a manager 's line ( although since, I have talked to at least XXXX different " managers '' ). She instructed me that my monthly payments were in fact approximately {$1200.00}, and I was two months past due. I am a teacher, and this is more than I make in a given month! I was never given the option to choose a repayment plan or even notified on what my monthly bill would be! I had NO IDEA until I started receiving collections calls - even after numerous attempts to find out on my end. The beginning of the 2nd week in XXXX ( I have all of the specific dates, names and employee identification numbers, and conversation details logged onto a document on my laptop ), I started the process to apply for a rate-reduction program. This includes filling out a financial report and answering a bunch of questions for both the borrower and the co-signer. I had XXXX loans with Sallie Mae, and both have a different co-signer. It took approximately 2 and 1/2 weeks to get this information gathered because you can never speak to the same customer representative twice, even if you request them. Also, my co-signer started tracking her correspondence with Sallie Mae, so we could compare notes. On several occasions, we discovered we had talked to the same person, but that representative adamantly denied it! This game went on for several weeks ; first it was that I had n't answered ALL necessary questions. Then, once I and my information were confirmed, it was that my co-signer had n't answered the necessary questions. At XXXX point, I was in the same room as my co-signer, and the person I was talking to was blatantly lying to me! He said she had not called to update her financial questionnaire, but I was just sitting right next to her as she did so not even an hour before. I proposed that perhaps it had n't been updated in the system yet, since it had only happened, and he said it would 've been done automatically and told me I was lying! This is when I stopped working with ANYONE besides a manager. At this point, I was connected to a very sweet girl who got me enrolled in the program within an hour - no problems. Hmm. How was it that simple when it had been over 2 weeks since I started the process and had been told numerous times I did n't qualify or could n't qualify without submitting the proper info first? I was disconnected before it finalized, and I never received a call back. This was on a Friday, so I called Monday to check the status. The girl I talked to on Friday ( I have her name and ID # ) apparently does n't exist, and I had to start the process all over! Finally XXXX, I 'm enrolled. I have now received info it was never " approved '' and have to start all over AGAIN! Even though lowered monthly payments have been collected BUT NOT APPLIED TO ANY LOANS! Is this illegal?!
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| 02/28/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My name is XXXX, I am a student with enormous loans which are accumulating huge amount of interest at 10.750 %, that I am responsible to pay. I have been faced with a dilemma which I would like to discuss in this letter. First, I am writing to you to receive loan discharge based on two caveat : 1 ) - Sallie Mae, loan management, servicing and asset recovery company have been facing lawsuits and it is deemed unlawful to ask students to issue any payments to the company whatsoever. 2 ) - Sallie Mae, per creditable sources, also lost paperwork, misapplied payments, surprise late fees, including some of the highest interest rates. They also fail to provide accurate information so we as borrowers know what we are being faced with financially and lastly processing delays and faced with an overall confusion. Therefore, in my letter I would like to discuss my situation vis a vis their allegations and its effect on my loans and financial issues with payments.
My request for loan discharge is not out of the norm, Sallie Mae has demonstrated that it is systematically and illegally failing to meet the borrowers needs and that includes, some of the highest interest rates that they fail to provide accurate information so we as borrowers know what we are being face with financially They continue to create obstacles for repayment by withholding information ; processing payments incorrectly ; failing to respond when borrowers complained ; illegally cheated many struggling borrowers like myself out of their right to lower payments, which causes us to overpay for student loans. Sallie Mae has also deceived private student loan borrowers about requirements to release their co-signer from the loan ; also, harmed the credit of XXXX borrowers, including XXXX veterans In addition, Sallie Mae improperly directed myself along with many other borrowers into forbearance when we otherwise might have qualified for income-driven repayment plans, and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans. Therefore, I am demanding my loans from such corrupted lender to be forgiven and to receive a possible repayment for whatever I have already paid.
In the final analysis, the allegations of the Consumer Financial Protection Bureau imposed a lawsuit against my lender, which comes down to the Department of Education regulations to assist in helping the student loan borrowers, including through higher defaults. However, giving the fact that Sallie Mae had an advancing policy recommendations to streamline enrollment and reenrollment in income-driven plans, reforms which I personally believe would made a meaningful difference for millions of Americans with student loans but since it could not commit further in helping me get on my feet with a drowning debt, I believe also that any borrowers serviced by Sallie Mae are entitled to receive discharge of my private loans due to the fact that the negative credit impact and constant harassing calls from collections on past due amounts that I am unable to pay and they know because I have ran out of forbearance. The reason I needed forbearance on my loans is because I am unable to pay instead of giving options that I qualify for due my annual income being less than what I owe sallie mae. Not only that the interest makes my loan go from {$25000.00} to around {$60000.00} if sallie mae would have explained this to me when initiating my loan I would have not signed on of this loan. To make matters worse the negative credit impact makes feel like I am drowning. I am unable to get approved for any type of loans to help me pay of my loans or credit cards to make my monthly payment to sallie mae possible. I wish money grew on trees but that is n't the case. I got these loans to get an education to live and now I 'm living in a nightmare for doing so HELP!
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| 10/28/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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In XXXX XXXX, I co-signed a {$20000.00} Sallie Mae student loan for a friend who was attending XXXX University. We filled out the application online, but when we hit submit, the page gave us an error message and said our application was not submitted. The next day, we went back to the website and filled out the application again. The application was properly submitted. We thought we were only applying for one {$20000.00} loan, but apparently the first loan actually did go through and Sallie Mae dispersed two {$20000.00} payments to XXXX University. My friend had a balance on his student account for approximately {$10000.00} at that time. He called and physically went to the XXXX University Financial Aid Office multiple times to make sure they would return the first {$20000.00} loan and the remainder of the second loan ( after his account balance was paid off ) to Sallie Mae. He never received a check or payment of any kind from XXXX University. The student loan has been in deferment this entire time because my friend was attending school full time. My friend and I stopped talking around XXXX XXXX due to a completely unrelated issue and I have not spoken to him since then.
Fast forward to XXXX XXXX, when I received a notification from my credit monitoring company that a Sallie Mae student loan I had co-signed for was 30, 60, or 90 days late. I logged into the Sallie Mae website and discovered both {$20000.00} loans are still due and no payments had been made on either account. I called Sallie Mae and explained what had happened and they transferred me to the Fraud Department. The person I spoke with looked at the original applications and said there was definitely an error since both applications were for the same type of loan, same amount, and submitted within 24 hours of each other, but he said since the loans had already been dispersed to XXXX University, I needed to talk to the University to resolve the issue. He told me to email XXXXXXXXXXXX and ask them to return the unused portion of the student loans to Sallie Mae.
On XXXX XXXX, XXXX, I emailed the Bursar Office and explained the situation. I received an automatic reply that someone would be in touch with me within 24-48 business hours. I also called the Financial Aid Office but was told no one would talk to me because I was not the student. Over the next two weeks, I called the Bursar Office three times and submitted an email to the Financial Aid Office, but no one responded to either of the emails and every person I spoke with told me they were investigating the matter and someone would call me when the investigation was complete. Today ( XXXX XXXX, XXXX XXXX, I called the Bursar Office once more to get an update, and the lady I spoke with told me no one would be calling me back or speaking to me about the issue because I was not the student and it was against federal law to give information about student accounts to someone other than the student. I explained I was the co-signer of the loan and no one has been able to get a hold of the student ( it appears he lost his job, changed his phone numbers, and had his condo foreclosed on and has not responded to dozens of phone calls, messages, or emails from me, my family, or Sallie Mae XXXX, but the lady told me it did n't matter, the only person who could request an investigation into the matter is the student.
I 'm not sure how to proceed from here other than to hire a lawyer. My credit score has already lowered 10 points, my credit card company has lowered my credit limit, and I had to make a {$770.00} payment to Sallie Mae XXXX on a credit card since this was completely unexpected ) so they would not send another report to the credit companies. XXXX University has approximately {$30000.00} that should have been returned to Sallie Mae in XXXX XXXX but has been sitting on it and refuses to talk to me about it.
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| 03/25/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
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Request for Credit Reversal and DisputeMy name is__ and I am a United States XXXX XXXX XXXX XXXX Veteran who is appalled at the treatment that I have been receiving from Sallie Mae , Inc . I 've served my country honorably as an officer for 21 years and never thought that my financial future would be scarred by a student loan company. My XXXX credit has been damaged due to errors and misinformation given by Sallie Mae loan representatives. As the cosigner on my niece 's student loans, I am requesting a credit reversal of the derogatory information that have stained my credit reports. I 've also discovered that there are thousands of online customer complaints documenting the same errors, inefficiencies and misinformation made by Sallie Mae employees.
On XXXX XXXX, 2015, I spoke to XXXX ( Sallie Mae representative ) regarding loan __. I told him that my niece and her family were undergoing economic hardship and that my retired status, along with the care of my Mom placed me in a difficult position in terms of repayment of the loans. XXXX mentioned a forbearance option. I stated to him that my niece and her father had been granted the maximum in forbearances stated by Sallie Mae. He then stated that since the family was still undergoing economic hardship that he would appeal to management for another forbearance, provided that I would pay a {$50.00} fee and give him a financial statement over the phone. I asked if deferment was an option, and he said no because my niece was not in school. I gave him the information, paid the {$50.00} fee, XXXX assured me again that he would do everything he could to get a favorable answer from management regarding the forbearance request and to keep my credit from being negatively affected at XXXX. He said if he was n't able to do it, I would receive a call. I never received any follow up calls stating that the forbearance was not approved.
On the XXXX of XXXX, I called Sallie Mae 's military division to inquire about additional programs for veterans and it was there that I was told that the forbearance that XXXX had processed was denied and the derogatory information was reported to the credit bureaus. The representative said that XXXX should have told me that it was not likely that another forbearance would be granted because of the XXXX opportunities had been exhausted. I also discovered that with the approved forbearance in the past, that Sallie Mae never went back to re-adjust the days past due and those were also on my credit reports. I paid the {$50.00} in good faith and was misinformed and disregarded.
On XXXX XXXX, 2015, my niece and her father called and spoke with XXXX ( Sallie Mae representative ) to request a forbearance for loan__. XXXX took their financial information and said that he would push for a 60-day forbearance, however he could n't guarantee it but would work hard to get it approved. They called back after not hearing from Sallie Mae on that day and was told by a Sallie Mae assistant that nothing was done yet. They were then transferred back to the forbearance department and XXXX took the call and said that everything had been take care of and that someone would call. When the payments were late, I received numerous calls throughout the day. Each time I called Sallie Mae and was told that a follow up call would be made, no one called me, regarding a status update.
During the early part of XXXX, I spoke with XXXX ( Sallie Mae representative ) and was given information that was reported after the previous forbearance had been approved. My niece and father were told by XXXX that with each and every forbearance, that it should have been only XXXX 30-day late reported. Sallie Mae dropped the ball several times and we were penalized for the misinformation and faulty loan servicing The derogatory late payment information damaged my credit-a credit reversal is requested.
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| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have been dealing with XXXX XXXX ( Navient ) for years and have n't had one positive experience. Currently, I pay {$170.00} a month. I went to XXXX XXXX ( in XXXX XXXX Mi, ca n't find the listing in the bottom ) and had to stop going 3 months into graduating due to family reasons. After a few months had passed, they were having me pay that amount. I let them know right away that I could not afford this amount so they told me to do a foreberence on my account which would make it so I did n't have to pay for 3 months, but the interest rate remains but I would need to pay {$50.00} to do so. What I did n't realize, is that my interest rate flew way up and majorly high. I had to keep calling and pay {$50.00} every 3 months because I still could not afford the high payment, and they offered me nothing to help me through the struggling months. I had to resort to my co-signer and he had been paying for me for over a year. But, this is just the start of the harassment these people have put us through. They always had no issues calling me and my co-signer when my payment was coming due or when it was past due. They would always call my work and my co-signers work and his cell over and over again as we told them numerous times to not call us at our place of employment. Better yet, they would call late hours as well past XXXX. So, my point to this part of the story is, the last foreberence I paid the {$50.00} for was denied and they never told me it was. They told me the payment went through and the foreberence was accepted. The calls stopped for 3 months so I thought I was in the clear ( they gave me a confirmation number and all ) until I got a call stating that my account was 3 months past due and I oued them 3 months worth of payments and late fees! I told them I was not going to pay them a cent as it was their mistake for not letting me know and all they could say was they were sorry but there was nothing they could do, I then hung up as I was so frustrated. They called my co-signed seconds away before I could reach out to him and let him know what was going on ( because I knew they would trick him into paying ) and they did that exact thing, he paid the full amount. After all of this happened, another incident happened. It was getting harder and harder for me to pay the {$170.00} as I kept stressing to them to please lower the payment for me so I would n't be past due, still no help. I began to become part due every month. I was told that I was past due one month and owed {$340.00} ( I was told this was the late fee everytime ) so my co-signer had to pay it for me. The next month came around and I paid {$170.00}. This happened a few times over and over again until one person told me that they have n't been giving me late fees, that those payments of {$340.00} was including the next month so I was paying double! Example, for the month of XXXX I paid XXXX and XXXX and then XXXX again! It took a few months for someone to be honest with me 1 time! Recently, me and my husband had a XXXX and I left work because we ca n't afford daycare so we have one Income coming in. I spoke to 5 different people that I can no longer afford those payments and to please help me lower it to at LEAST {$100.00} ( I never said I would n't pay them, just asked to lower ) they would n't do that for me. Because of them, we are financially strained to the max as well as my co-signer ( he is no longer able to help me )! We are close to losing our house, and they do n't sympathize whatsoever. They do n't care about helping you at all, instead they have made my life extremely stressful and I think about it all the time. I told them, all I have is {$100.00}, nothing more, and they threaten that they will send me to collections ... I need my story heard, not just for me but for my family. We are physically and mentally drained because of these people.
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| 09/02/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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XXXX XXXX, XXXX , CA. When I first applied for this loan, I requested that I be placed on the option to pay once I finished school. My grandmother thought it was best to pay while I was in school. I told Sallie Mae that I wanted to wait, but since my grandmother was co-signing they started my payments while I was in school. We now know that my grandmother has been XXXX and had not told us. She no longer has control over her accounts. I 've experienced XXXX hardship after another since receiving this loan, My son was born XXXX XXXX/XXXX/XXXX, he passed away XXXX/XXXX/XXXX. My sister passed away XXXX/XXXX/XXXX from XXXX. Now my grandmothers health is rapidly declining as well ( we are in the process of selling her house to consolidate bills, including this XXXX ), and my other sister had a XXXX last week XXXX/XXXX/XXXX, resulting in our family learning that she had a XXXX and had emergency surgery just last Wednesday ( XXXX/XXXX/XXXX ). When I say my family has been having hardship after hardship, I mean exactly that. My mother kept in contact with Sallie Mae, and we let them know what was going on, the last payment they received was XXXX XXXX. We submitted supporting documentation, including a Power-of-Attorney showing that my grandmother no longer had control over her bank accounts. My concern is that, I am now finally in a position where I could set up arrangements to pay this myself and I was denied the opportunity to do so. I contacted SM this morning ( XXXX/XXXX/XXXX ) to bring them up to speed, and see what arrangements I could make. I was told they sent my loan to collections XXXX XXXX, XXXX. XXXX days ago! The representative went on to say that she would have worked with us or helped us, but when she calls, my mother is busy. Not to be rude, but given everything that is going on, my mother IS busy. They either call while were at work, in the middle of doctors appointments, or in case of last week, getting ready to go into surgery. If Sallie Mae was aware of our situation and had documentation, why would they send my loan to collections and we have obviously been trying to " work '' with them as well? Beside the fact that it really bothers me that, I said time and time again ( I even called in complaining about this, years ago ) that I wanted my loan set up to be paid once I finished school! Although I needed a co-signer they should have respected my choice as I am still the XXXX responsible to pay this back. I feel like I was forced into having to repay my loan while I am still in school. I foresaw these potential complications, and I feel like I was mislead. Moving forward, I bit the dust and struggled on. Now it appears that Sallie Mae literally was upset because she could n't speak on the phone right that second? If we loose our jobs for talking to them on the phone, how are we ever going to pay off this debt??? Also, SM Reps would call and not properly Identify themselves but would want you to give your personal information over the phone. There are soo many scams out, there should be another way. XXXX instance, they called me. I said I would like to call them right back myself through their direct number. I literally called XXXX minute later, and I was told I could not speak to my account manager and she would have to call me back. I feel like my loan was sent to a third party out of spite. The same way all of the sudden they could not take my phone call and they would need to call me back. They never called back by the way. Again, I have been trying to contact them myself since last week, I wanted more information regarding loan forgiveness for public employees. I even applied for another loan ( I knew it would not get approved ), just to get their attention in hopes of receiving a call or better yet an email. To my surprise when I got through to the call center, they no longer have my account.
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| 03/25/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX - I agreed to an interest only payment plan with Sallie Mae. This agreement consisted of 6 months of payments towards interest accrued only. On this date I paid {$600.00} during the phone call from my debit card to pay XXXX and XXXX interest payments, {$300.00} for each month. I was told the {$300.00} was the total accrued interest from both of my loans.
XX/XX/XXXX - I called Sallie Mae to make my payment. I was told I was not enrolled in the interest only payment plan. A {$300.00} payment was eventually taken and applied to my account. The associate told me my card info could not be taken but my banking account information was what was needed to be used. I asked to have these payments be posted on my statement for each month and was told it would be in the next few business days.
XX/XX/XXXX - I called Sallie Mae to make my payment and was once again told I was not enrolled in the payment plan I had agreed to in XXXX. I expressed my concern that this issue has become a monthly struggle. The associate told me it would be pushed to processing. I gave permission to have {$300.00} be withdrawn from my account for payment then was quickly hung up on without opportunity to ask any questions or have any further explanation.
XX/XX/XXXX - Still no payment was withdrawn from my banking account. I called Sallie Mae to resolve the issue and they told me I still was not enrolled but saw a note on my account that I had tried to enroll. I was then informed that I would be charged a late fine. I then disputed the fine and then was told my request for the interest only payment plan would be expedited but would not be processed yet.
XX/XX/XXXX - Called Sallie Mae with my cosigner to make payment and the automated services said they were closed. We were told by voicemail with customer care the office would be open until XXXX XXXX. We called at XXXX. My cosigner sent an email to customer advocate and was notified we would be contacted within 2 business days.
XX/XX/XXXX- Sallie Mae called my cosigner and he requested to take his issue to escalations which is when he was transferred to the same associate I spoke to on XX/XX/XXXX. Cosigner discussed issues where he was then transferred to processing as I was still yet to be enrolled and was still being held accountable for late fees and " past due payments ''. He was told it would be posted to my account within 24-48 hours.
XX/XX/XXXX - I sent an email to customer assistance requesting all documentation of enrollment and all notes on my account. Never received a response.
XX/XX/XXXX - No payments were taken out of my account still. Cosigner received calls from Sallie Mae which then he returned and was placed on hold multiple times as the associates continuously transferred him to various other people and was put on hold for 10 min, heard the ringing dial tone and no one picked up - he called again and was paced on hold again for 5 minuets until he was eventually hung up on. He called back and once again tried to make payment and discuss account details where he was then hung up on for the third time.
Over the past 3 months I have received emails with account warnings about past due payments and repayment options available- including the interest only payment pan which I was supposed to already be enrolled in. Within my account my XXXX payment was only posted to one of my loans instead of being split between the two resulting in more late fees. I added up the accrued interest for each month for both loans and nothing amounts to {$300.00}. The most that was owed was {$290.00} in interest for XXXX and the other months were various amounts due with less value. I am not sure how the {$300.00} was truly calculated and have been getting charged that amount with no avail to any explanation and with additional unexplained late fees being tacked onto my account.
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| 07/06/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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When starting school in XXXX My mother and I were approached by my school that I did n't qualify for financial aid, so it would be in my best interest to take out a student loan and they gave us information on Sallie Mae. When we took out the loan it was only for {$8000.00} enough to cover cost of tuition that my parents physically could not. They also let us know we could choose to pay on interest before I graduated which sounded amazing to us. So we did each month my mother, father, or myself and even sometimes all three of us would make a payment on my interest. This ranged from {$50.00} to {$300.00} each month. Jump to 5 years later and I was still in school but struggling after a health concern and hospital stay for myself and then my mother had a major XXXX and obviously could n't work after. That 's when I simply had to stop going to school because we could n't afford to pay out of pocket and we refused to take out anymore in loans then we had to. Thats when the calls from Sallie Mae started coming. Constantly to my mother and myself all day, starting from XXXX to XXXX at night. We thought maybe on weekends our phones and voicemails would get a break but we were wrong .... it was constant. At the time we had spoken to them and the amount we would have to pay monthly ( {$600.00} ) a month was more then what my parents who were struggling financially could do and myself who was working a minimum wage job. Not to mention that somehow our loan jumped from {$8000.00} to {$25000.00} ... ..when asked about this they simply told us " well that is the interest that was inquired over the years ''. My mom immediately questioned this because we were supposedly paying interest the whole time I was at school. They said they could n't find any payments for interest and it just was what it was. When asked if we could work out a payment plan the only option they gave us was forbearance, and we were told interest would still be applied. With that conversation I was angry upset and decided right then and there I was stuck in a hole and I did n't know how to get out but I refused to give them my account information that they had asked for payment over and over again. I did n't want them to have my account information and even more so after sending me threatening letters saying if I did n't pay they would take money out of my account for the full amount of the loan. My dad had sent them {$60.00} dollars so that they would hold off on legal action until we got everything sorted out. Then suddenly the calls stopped .... no word of anything and I seen that there was a lawsuit against them. No calls, no bills, no collection request nothing. But then I saw on my credit score that they still are effecting my credit and I am in collections with them for XXXX. But it has now been 6 months and I have not received any information, any calls saying I owe, no threats via voicemail, and just no knowledge if I still owe them or not. I am at a loss and I feel like my credit is awful because of them when it used to be almost perfect, I am constantly afraid that one day they will start calling again and I will have an even bigger financial struggle on my hands because the 6 months I had radio silence they were secretly adding more interest without my knowledge. I just want answers and a way out and I feel like I was not given that opportunity. When I first started I was given this story of {$8000.00} dollar loan that I could pay interest on and when I was out of school It would be down to nothing. That was n't the case at all and I refuse to pay so much interest when I was all along and it just " went missing '' if you could help at all this would be wonderful. Any information on this would be helpful because i 'm living in constant fear and depression of this and not thinking I will ever have a chance to fix this. Thank you.
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| 01/22/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I XXXX in four years from XXXX University with a XXXX in XXXX in 2014. The financial aid department did n't do much to prepare for what comes after graduation. Each year I would get a financial aid package from XXXX outlining the scholarships, grants and loans needed to go to school for that year. I was later told by Capitals financial aid office that they could not recommend any loan company to students but somehow I got stuck with Sallie Mae loans every time without any input from me. My parents paid for the first 2 years with parent plus loans and grants. I continued the last 2 years and paid for it on my own. My parents took out loans through XXXX using XXXX XXXX XXXX XXXX. This has been a great experience for them with adjustable payments and low interest rates. My loans, however, are with Sallie Mae and that is where I would like to file a complaint against. It has been 2 years since graduating, my experience has been nothing but a nightmare. I have XXXX private loans with Sallie Mae, totaling about {$56000.00} with a 9.250 % interest rate. The bills started coming 6 months after graduating and at this point, I still had not found a career in my field and was working for just a little over minimum wage. Sallie Mae was expecting me to be able to pay over {$700.00} a month, when I was barely bringing home $ XXXX monthly. After SEVERAL phone calls with Sallie Mae 's very rude staff and being told that I had no options to help reduce or defer this payment, I was finally able to speak to a reasonable staff member who told that they do, in fact, offer forbearance. There is no reason that this fact was n't brought up to me during my first phone call with them. Instead, it took about 2 weeks to get this answer and for someone to be willing to help me. So, I went into a year of forbearance. During this year, I began working in my field of study. After the year of forbearance was over, the statements started coming in again. Although, I was working in my field, I still found these payments that Sallie Mae was asking for to be very unreasonable. Sallie Mae 's payments alone are taking HALF of what I bring home every month. On top of my federal loans ( which have been reasonable ), and my monthly rent and utilities, I am struggling to get by month to month. This should not be the case for someone with a degree who is working a reasonably paying job in her field. I should not have to worry about how to get by every month and how I am going to ever afford to buy a house, get married, or have a family and kids of my own. Something needs to change. I have tried working with Sallie Mae asking if there is any way to reduce my payments and change to another repayment method, but according to them, I have exhausted all of my options by using up my one year of forbearance that they offered me all at once. I have been told by some at Sallie Mae to stop making payments and then after some missed payments they could help me. According to Sallie Mae I have to destroy what little credit I have in order to receive help. This is what is so frustrating about dealing with this company. I have considered consolidating my loans, but I do not want to put the burden of cosigning another loan on anyone in my family, and my credit score is not quite where it needs to be to do it all on my own. I really want to get the word out on Sallie Mae and how they treat their customers, so that hopefully we can put a stop to this someday. I have written letters to my state Senators and Representatives and anyone who I think can help in this matter. The more we get the word out there, the better. I understand That Sallie Mae is a business and needs to make money. The problem I have is that they are making money by destroying the futures of young people like me. I want to pay back what I owe but not 10 times what I owe. Please HELP me.
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| 01/30/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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On XXXX/XXXX/16, I contacted Sallie Mae to attempt to place my loans into temporary forbearance and was met with extreme indifference to my financial hardship. I work as a XXXX and have been unable to find work for approximately two months ( in or outside of my field, despite actively searching throughout my entire period of unemployment ). This has unfortunately led to a state where I have had to live exclusively off the meager amount of money I had been able to save over the previous year. This bout of unemployment was extremely unexpected and a large percentage of my disposable income from the previous year had been channeled into paying down my student loans, far exceeding the minimum monthly payments.
Knowing that I would be unable to make my XXXX payments I placed my federal loans into forbearance, without issue, and had hoped that Sallie Mae would be as willing and flexible with helping me avoid falling into delinquency on my account.
Upon contacting the company and explaining my situation, I was given the option of forbearance on the stipulation that I would make a " Good Faith '' payment, equal to XXXX % of my monthly minimum payments. I explained how I am not in a financial position to make any payment of any amount at this time and inquired about further options that the company may be able to offer.
The second option I was given, was to put in a retroactive forbearance by using my previous month 's payment as the " Good Faith '' payment. Thus negating any progress I had made on my principle and interest for the previous month. While XXXX supervisors I spoke to made this suggestion, my first representative ( who also checked to see if this could be an option ) explicitly told me that it would be illegal for the company to use a past payment in such a manner. Upon raising this concern XXXX supervisors gave unclear, vague and dismissive explanations as to why the first representative made such a statement.
With both options being unviable, the first of which I am financially unable to comply with and the second I felt extremely uncomfortable about due to conflicting information, I inquired further for any other options or exceptions that could be made for my particular circumstance. Specifically noting that : # 1 I have, multiple times in the past, paid in-excess of my minimum payments, ( which I was explicitly told could not count towards reducing future payments, despite their website clearly stating otherwise ( XXXX ) ) # 2 My account has never been delinquent and # 3 I have been in good standing since beginning to repayment of my loans. Despite pleading my case, I was told that there was absolutely nothing else the customer service department could do for me, and that the only other avenues for relief options would arise only if my account fell into delinquency and was sent to the collections department. Who, as I was told, have more flexible means of dealing with those who are unable to meet their financial obligations. Leading me to believe that both supervisors were essentially implying that becoming delinquent was the most viable course of action in my situation ( which I was trying to avoid by contacting Sallie Mae in the first place ).
I am appalled that Sallie Mae treated me with such blatant rigidity regarding this " Good Faith Payment '' policy, especially in light of my payment history with the company ( should that not prove my " good faith '' to repay these loans? ). And feel like I am being extorted for what little money I have so that my credit ( which was severely burdened by taking these loans out in the first place and has taken extensive effort to repair ) is not damaged by delinquency/collections.
I sincerely hope others may read this and take it as another reason, and another warning as to why they should not do business with Sallie Mae.
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| 10/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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On XXXX XXXX, 2016 I spoke to Supervisor XXXX XXXX regarding my account. This is a summary of the undisputed facts.
On XXXX 2016 I finished my XXXX and moved on to Florida for my XXXX. I submitted adequate documentation to all the different banks from which I have loans and requested a fellowship deferment. It was granted by all of them except by SalliMae. Unfortunately, I was no notify about it.
On XXXX, I started to received automatized phone calls regarding a debt with Sallie Mae.
I contacted SallieMae to inquire about this. I was told that they did not receive my deferment application. I confirmed the previous fax number and it was correct. I re-faxed the document and sent a mail copy. Two weeks later I continued to receive phone call from SallieMae, I contact SallieMae and I was told that my documents were being process and that it was an automatized system and they had no control to stop it.
One week later the automatized phone calls became harassment about 10 a day. I called SallieMae one more time and was told once again that my documents were not there yet. I told them that this was impossible that I already confirmed with them that they received it. The person who answer the phone at SallieMae confirmed me that everything that we talked was documented but that for some unexplainable reason the document was no there. This time I was provided with a website in which I could upload the deferment form. I de-authorize SallieMae from contacting me by telephone.
Once again, I contacted SallieMae during that week to confirm that the document arrived. I was told that everything was in order, that I do qualify and that it was a matter of processing.
On XXXX, I received a phone call from an account manager XXXX to call back SallieMae regarding a balance in my account. This was surprise for me.
I called the same day to the telephone number she provided and another employee talked to me. This person was very unprofessional and at some point I felt threaten by him. I tried to explain the situation and asked him to revise my file. He interrupted me and told me that the system indicated that I graduated. That I needed to pay over a thousand dollar immediately. That he already had raised a flag in my credit score and that he will continue to do so the XXXX of every month until I pay the money. Then he told me that the deferment period is only for 36 months and that I already use that period.
The next day ( XX/XX/2016 ) I called my SallieMae account manager XXXX. She verified my record, confirmed that everything I told her was true and she apologized for the inconvenience. She told me that the documents were received in XXXX but were not submitted for processing. I asked to talked to a manager. She transferred me to XXXX XXXX. He went over my account and previous encounters. He also confirmed that EVERYTHING I said was correct. XXXX XXXX apologized as well and told me that he will make sure that the processing was adequate at this time. He also told me that in effect SallieMae had submitted my name to the Credit Bureau but that he personally will submit a Credit Rectification document. I told him that I understand that mistakes happen but this process have been very abusive to me and that at the moment it was difficult for me to trust SallieMae. I asked him for written evidence of their acknowledgement and that I wanted the specifics about the credit flag that they raised in my name. He told me that the only way I could have access to that information was through a legal process. Then he implied that if I decide to go through the legal means the process will be slower than using a credit rectification form. XXXX XXXX told me that I will receive a call on XXXX XXXX to confirm the submission of all documents.
On Friday, XXXX XXXX I did not receive a call form SallieMae. I
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| 04/03/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I attended a years worth of training at the XXXX school XXXX XXXX XXXX, out in XXXX XXXX, California, as well as an additional 4 months of training specifically for XXXX, under the same institution. For a small portion of my tuition, I was able to receive federal loans, but the majority I had to apply for private loans - this goes for the original years worth of standard training, as well as my extended training. My only choice at the time was to go through SallieMae, and I had cosigners who helped me attain the loans. Upon graduation I was able to enjoy the grace period and began making payments afterwards. I worked for about 4 months before I lost my XXXX job. I was able to get a job by the end of the same month, but was making substantially less. I was making payments to SallieMae at the time without issue. Times grew harder, and the decreased pay really began to catch up with me. I picked up a XXXX job, but was still struggling to make payments on all my loans, as well as necessities for daily living. I requested forbearance with SallieMae, to which they complied. I was given 3 months grace until I had to make payments again. During those three months, I received multiple calls with SallieMae telling me that I was past due by one full month, or two full months, and they were demanding payment. Each time I would inform them that I had already signed up for forbearance and that I was n't to make payments until the end of that period. They would tell me that they would make note of it and the call would end. I received these calls XXXX or XXXX a month during the forbearance period, and worse, so did my cosigners. My cosigners would be forced into making payments because they were unaware of the conditions of the forbearance. I would call SallieMae and request that they stop collecting payment and asked why they were doing so when my loans were clearly in forbearance, even my online profile listed the document that explained the terms and conditions of the forbearance.
After that period of forbearance ended, I made payments for month but still needed more time and reenlisted in forbearance for a XXXX time. Another XXXX months with the same issues - debt collection calls, claims that I am past due and have a delinquent account, and my cosigners would also receive the same calls. The issues persisted throughout the forbearance and after the last month I began to make payments again, as necessary, for 4 months. At this time, I received a degradation to my pay, and was earning even less money. I could not comfortably meet the payment requirements and requested an additional forbearance period. I was informed this was the last time I could enroll in forbearance, but I had no choice and agreed. At this time, I enlisted XXXX loans under SallieMae at the same time. My cosigner received many calls stating that I was delinquent on the account and payment was necessary, to which they would pay, and I was misinformed in the fact that XXXX loan was put into forbearance before the other. To my understanding I had to make a payment on XXXX loans and that XXXX would go into forbearance at the same time, and payments would resume in XXXX. After XXXX, my account was listed as delinquent with a past due payment of {$500.00}, which I could not pay at the time and was far above my standard payment. I inquired to it and was given the explanation that XXXX loan went into forbearance before the other and that my only option was to pay off the amount. I had received no statement for the account for the month of XXXX, and a statement is n't even listed on my SallieMae account profile. The same goes for XXXX. I am now {$1000.00} behind and am given no options other than SallieMae demanding repayment. I am at a loss and can not make this payment. I am in dire need of assistance.
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| 02/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Reporting Act ( FCRA ), 15 USC 1681 section 602 ( a ) states " there is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. XXXX, XXXX, and XXXX are credit agencies and I am the Consumer. It is my lawful right to make sure my information is kept private and is not shared. 15 USC 6801, which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information, '' supports my claim. XXXX XXXXXXXX XXXX SALLIE MAE, and DEPTOF ED/XXXX are financial institutions by definition under this title. 15 USC 1681 section 604 ( a ) section 2 states " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer repot under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates ''. The financial institutions, XXXX XXXX XXXX SALLIE MAE, and DEPTOF ED/XXXX along with the consumer reporting agencies, XXXX, XXXX, and XXXX, did not and do no have my consent to furnish this information nor did they have or do they have my written consent. Any and all consent to XXXX, XXXX, XXXX, XXXX XXXX XXXX, SALLIE MAE, and DEPTOF ED/XXXX, whether it be written, implied, verbal, nonverbal or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " a financial institution may not disclose nonpublic information personal information to a nonaffiliated third party unless -- - the consumer is given an explanation of how the consumer can exercise that nondisclosure option. XXXX XXXXXXXX XXXX SALLIE MAE, and DEPTOF EDXXXX never informed me of my lawful right to exercise my nondisclosure option. Along with that, 15 USC 1681C ( a ) ( 5 ) states " except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of he following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' These accounts are adverse items they are reporting again without my permission which is against the law. On top of this, 20 USC 1232g ( b ), which is The Family Educational Rights and Privacy Act ( FERPA ), is a federal law enacted in 1974 that protects the privacy of student education records. XXXXXXXX XXXX XXXX, SALLIE MAE, and DEPTOF EDXXXX violated this law by sharing my educational records with credit reporting agencies. 5 USC 552 ( a ) ( b ), which is the Privacy Act of 1974, states " No agency shall disclose any record which is contained in a system of records by any means of communication to any person, or to another agency, except pursuant to a written request by, or with the prior written consent of the individual to whom the record pertains ''. Again, these financial institutions and credit reporting agencies did not and do not have my written consent. 15 USC 1681s-2 ( A ) ( 1 ) states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate ''. 15 USC 1681e states " every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. 12 CFR 1016.7 states " a consumer may exercise the right to opt out at any time ''. I am opting out of these reporting services.
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| 01/14/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I applied for a Sallie Mae private student loan XX/XX/XXXX and was approved for {$25000.00}. My family was unwilling to co-sign for me so I asked one of my father 's friends whom I did not know personally but was informed he was very wealthy. I asked, gave him all the paperwork, and sent him the Sallie Mae link to complete all the required consigner forms and relevant documents. The loan gets approved, and I get my first disbursement XX/XX/XXXX. My school informed me that my XX/XX/XXXX financial aid check is scheduled to be sent to my University ( XXXX XXXX University ) in Virginia - XXXX XXXX - on XX/XX/XXXX. I called Sallie Mae to confirm, because I have already registered for full-time enrollment, and tuition is due within the next week or two. Sallie Mae first accuses me of paying my consigner to consign on my behalf, which I would love to express my frustration about this accusation : 1 ) because it 's completely not true - I did not and could not afford to pay someone in advance to consign for me - it 's frustrating because the underlying logic to this accusation is incomprehensible- How can I pay someone enough money to convince them to consign on my behalf if the reason I need that individual to consign on my behalf is because I have no money to begin with. Last semester I got a XXXX ( literally XXXX % on every singe graded asssignment ) ask for any one of my proffessors 's email addresses and you can ask them yourself. I did the same thing at Virginia XXXX four years in a row, and managed to complete 4 years in the XXXX XXXX program with a cumulative GPA of XXXX. I got offered full-time employment from XXXX XXXX before I started my XXXX year at XXXX XXXX. Back to the loan- one employee, " XXXX '', in the fraud department at Sallie Mae refused to provide me with his identification number ( employee ID # ). He also refused to give me his last name which I 100 % understand. However, according to another Sallie Mae employee he is legally obligated to provide me with his employee ID number, which he refused to do. He also refused to provide me with any information regarding how to contact Sallie Mae 's legal department. Well, first he agreed, and about 10 seconds later he changed his mind and stated " no, I am not going to provide you with that information ''. Yea, this is a ridiculous story. It gets worse.. the remainder of the {$25000.00} student loan disbursement ( which is actually {$8500.00} ) is currently still " pending '' and I have already registered for all my courses and met with my academic advisor. I called Sallie Mae 4 times today and spoke with XXXX different employees. None of whom gave me a solid answer regarding why my funds have not been disbursed on the date scheduled and are currently " pending ''. No other updates and or information regarding why the disbursement is being withheld from me indefinitely was provided to me. My University personally told me two weeks ago that the remainder of the financial aid I was approved for- the school and Sallie Mae both approved this amount was to be disbursed today ( XX/XX/XXXX ). You have my permission to publish all of the information before the end of this sentence.
My name is XXXX XXXX XXXX, my birthdate is XX/XX/XXXX. I transferred out of XXXX XXXX courses shy of XXXX- my father became very such and spent weeks in the hospital so I decided to drop all of my studies and spend the next 3 months at the hospital day and night taking care of my father. Financial Aid was deemed as the only way for me to re-enroll in a XXXX program near my family 's home- the hospital bills exceed the amount of innapprooriate remarks XXXX has made within the past month or two.
Please help me get my remaining - already approved - financial aid disbursement from Sallie Mae and XXXX XXXX University
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| 11/30/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have made on time monthly payments on my XXXX loans with Sallie Mae since XX/XX/XXXX. Both me and my co-signer were sent notifications that my repayment start date was XXXX of XXXX.
XXXX of XXXX, my account showed no-payment required. The following months XXXX and XXXX also showed no payment required. During those months I did not make a payment because I was unsure of what that meant. Sallie Mae then resumed payments in XX/XX/XXXX with no notice. A late payment was automatically applied during XXXX and that is when I began calling. I was told incorrect payment amounts from different agents. My co-signer called and was told different information. When I made a payment in the amount of {$2300.00} for XXXX and XXXX in XXXX to bring my account up to date and figure out what the XXXX month hold was. I also gave verbal authorization for Sallie Mae to take an additional {$500.00} the same day. This was mis allocated and XXXX loans did not receive payment while other were over paid. I opened a case to have this resolve and only XXXX were fixed. They kept calling saying I was short on payment when I kept telling them I paid more than the required amount and I shouldnt owe anything. They constantly call asking for payment and applying late fees. When I called my corporate account XXXX XXXX, she began with telling me the money was not there and was demanding payment but after an hour found the money already in my account and said she would open a case again to have that fixed. I asked how will this mishandling of my money affect my co-signer release application and what were the XXXX months of no payment. she told me those XXXX months were placed in deferment by corporate.
When I asked how will that affect my co-signer release. She could not and the question and directed me to someone who was suppose to be able to answer the question. I spoke with XXXX from the escalations department and she could not answer the question either.
I was transferred back to XXXX and after XXXX hours I discovered my loans repayment start date was not until XXXX of XXXX. Yet the online portal and all of my statements show payments required from XXXX of XXXX. She told me all my payments do not count towards the release agreement because on her end I was still in a grace period. My end showed my grace period ended XX/XX/XXXX and payment began XXXX of XXXX. She admitted to a discrepancy in my account and couldnt answer my question as to how this will affect my co-signer release. Saying that I was already denied. When I said I was denied based on inaccurate information she gave no form of resolution. Just asking for payment. I told her I do not trust my account and money has been handled correctly from the beginning and will not make anymore payments. I will also be opening an investigation on my account to be sure no other discrepancies are found.
I asked for all the documents she has as well as records of the conversation, she told me she will email them to me. She did not.
When I called again I spoke with a difference account XXXX who told me XXXX did not open a case to fix the second Mis allocation of my money, she not take certain notes on the conversation, she gave false information about my accounts and about being able to email documents. This agent then went on to tell me she would open a case herself and request the documents are sent to me. I still have not received information pertaining to my account.
They are still calling demanding money but will not resolve the discrepancies in my account.
I also received an email from Sallie Mae saying a payment was received that cleared my account and paid off my loan. Please look into this as well. There is too much misinformation and mishandling of funds in my account for me to trust them and keep paying.
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| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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Since my repayment period has began XX/XX/2015, Sallie Mae has been uncooperative after multiple attempts to negotiate repayment amounts. I have explained on multiple occasions the difficulties I have been having, such as my father 's passing, followed by XXXX with no health insurance. They refused to acknowledge my financial hardship and did not reach out to me until after my credit score dropped tremendously ( over XXXX points ) as well as my cosigners ' scores. I had proof of both my father 's passing and my ectopic and was willing to submit it for them to work with me. Still they said the best they could do was {$1600.00} a MONTH! Initially they insisted that this was the absolute lowest payment they could accept with no exceptions and my credit was already shot before I could ever even try to refinance. When I walked into the numerous banks and told them I was looking to consolidate with Sallie Mae Loans, they said " we do n't mess with them. '' Only XXXX gave us a chance, and even then it was too late, our credit had been damaged. {$1600.00} was " the lowest they could go '' because " they do n't have to follow the federal rules and regulations because they are a private lender. '' Months after I refused to pay their amount they finally decided they could accept {$1000.00} a month but ONLY if I supplied a financial statement from myself and each of my cosigners. I explained that it was still was not affordable for me and they assured me once again that this is the absolute lowest that they could offer me. A few months later they contacted me again with a " Limited Time Offer '' in which they could somehow accept {$600.00} a month WITH financial statements. However at this point I had already been looking into bankruptcy options. ( Unbelievable that my personal debt is less then {$5000.00}, but I thought I had no other options, so I was willing to have a bankruptcy on my record just so they could stop destroying my family and so they 'd legally have to work with me!! ) The only slightly helpful option that they made aware to me, was that whenever I put my loans into forbearance, they were somehow able to clear my previous overdue balance with a {$50.00} charge per loan which brought it out of deferment and stopped the calls for a month. Then we were right back at square one with no options, until THAT option came up again. After my loans being overdue for a while they made this offer again however they only gave me one month without notifying me that I would have to pay the {$50.00} charge for every month instead of putting the forbearance down for multiple months initially. We were unable to pay the {$50.00} x XXXX = {$150.00} payment again because we did n't know we would have to as we were n't filled in on all of the details again. As the calls continued, they got nastier and more frequent. Now I 'm being harassed at my place of employment even after I 've answered numerous phone calls to my personal line, and asked them repeatedly to not call my job and risk my personal business along with my career at risk or they 'll never get paid! I never listed my work number or gave right to call me on it. After bringing up filing for bankruptcy, they were a lot more eager to try to work out a deal, but at that point, after being XXXX years old, working hard on a XXXX Credit score, to watch it fall under XXXX for doing what I thought was the right thing by going to XXXX .... Who cares right? Beaten, Tired, And Fed Up. I Hope they get whats coming to them. For what it 's worth I 'm a very hard worker who does n't spend money on anything unless I need to. My debt before Sallie Mae/XXXX? Less than $ XXXX. Got ta love it!
I wish the multiple choice section below was able to select more then one bubble. These people are truly the devil.
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| 08/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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SALLIE MAE has taken adverse action against me, with forethought and malice, by furnishing inaccurate and knowingly false late payments to my consumer report without my lawful authority. This adverse action as defined under 12 CFR 1002.2 ( c ) ( 1 ) ( i ), which has the same definition as 15 U.S. Code 1691 ( d ) ( 6 ), has negatively affected my ability to extend credit and operate in commerce. Congress makes it clear that causing a restraint of trade or conspiring to cause a restraint of trade, pursuant to 15 U.S. Code 1, is declared to be illegal and carries both civil and criminal penalties.
My right to privacy and my right to know where and how to direct the disclosure of my nonpublic information in accordance with 15 U.S. Code 6801 ( a ) of the Gramm-Leach Bliley Financial Protection Act, has been egregiously violated. There is NO LAW that states that they are required to report derogatory items to a consumer credit report or file and 15 USC 1681s-2 ( 7 ) ( E ) very plainly and clearly states that. SALLIE MAE, along with its business associates, XXXX, XXXX, and XXXX do this anyways as an elaborate scheme to coerce and extort you by threatening your financial reputation and causing undue strife and mental anguish preventing me from obtaining credit that is my right and regulated under Federal law! I am aware that not excluding transactions between, I, the consumer, and the creditor is a violation of 15 U.S. Code 1681a ( 2 ) ( A ) ( i ). The consumer reporting agencies were not exercising their grave responsibility with respect to impartiality when furnishing this false and misleading information to my consumer report. Reasonable procedures were not taken to ensure the accuracy of the information given by SALLIE MAE before furnishing it. There are flagrant mistakes on my report as shown in the attachments provided, showing SALLIE MAE has reported to XXXX PAID AS AGREED for payment history yet shows account status as charged off. It is IMPOSSIBLE to have a charged-off account with perfect payment history! This very clearly shows that the consumer reporting agencies have not completed a thorough investigation as they have claimed, and not only have they shown bias towards me, but they also can not be trusted nor relied upon to furnish accurate information. I never gave my lawful authority to any consumer reporting agency or SALLIE MAE to furnish any late payments to my consumer report. It is my undoubted belief that due to SALLIE MAE 's business relationship with the consumer reporting agencies, ( such as XXXX, XXXX, and XXXX ), these CRAs will literally parrot any information given to them as a means of coercing consumers to pay extra fees for debts that they allegedly owe. They have come up with an elaborate scheme to con consumers out of their hard-earned money even during a worldwide pandemic and crisis, through fraudulent practices and not only is this actual extortion, but this also appears to be racketeering and I intend to file a criminal suit against ALL PARTIES involved in what transpired under the XXXX act which is punishable by law up to 20 years. I'm a litigious consumer and have no problem exercising my rights to the fullest extent. And as mentioned in numerous previous correspondences with the corporations, if we proceed to court, I'm aware that an out-of-court statement of another person 's words by a witness, made in court, to prove the truth of the matter asserted is considered hearsay and is not allowed in the court of law. These out-of-court statements do not have to be spoken words, but they can also constitute documents that the attorneys of these corporations will try to use as documentary evidence to justify their client 's fraudulent activity.
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| 09/09/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am a cosigner for 2 of my daughters student loans through Sallie Mae. I paid interest on both loans during her schooling. The one loan was on auto payment through my checking account. I NEVER received by mail or email a copy of these accounts or did my daughter. Never even knew the account numbers ( ony last 4 digits ). After graduation my daughter started paying the 2nd loan. Her loan payment was rejected in XX/XX/2023. ( I was not notified in any way ). On XX/XX/2023, I was notified by phone that she missed her XXXX payment. Her payment was rejected. Incidentally, I received an email that my auto payment was rejected on my checking acct in which I had over XXXX in the account and the payment was withdrawn out of my account. When I questioned why I received a rejection notice, and it was withdrawn from my account they have no answers. I was informed by the agent my daughter owed XXXX. ( Normal monthly payments are XXXX ). I made the payment immediately on my credit card on XXXX XXXX. My payment on my credit card ( attached ) was XXXX and the agent posted XXXX on loan # XXXX to make current. The other monthly was paid towards her other regular monthly payments. How could this loan be 60 days behind in XXXX when a payment was made in XXXX as directed by the agent? I have asked Sallie Mae to listen to the recording of the agents call. When speaking with multiple agents regarding this loan on why I was not contacted or why I never received a statement ( they basically said I am lying, and I am receiving them ). I received multiple inaccurate information from agents. I asked them to document that I called and to find out there was no documentation when I would call back. I have a credit score of over XXXX and have NEVER been late on a payment or missed a payment. I had to call them asking for the pay off and account numbers because I wanted to refinance. To find out they reported me to the credit bureau of being > 60 days for both XXXX & XXXX. This is NOT accurate. How can someone be late when a payment is documented in XXXX that I paid. I provided the documentation of payment in XXXX. I wrote 2 letters to Sallie Mae in which they never responded by mail. It was on the online account in which I needed assistance to find. They ignored me like I was Lying. I contacted a lawyer in which he helped me draw up letters to all 3 credit bureau reports. One credit bureau changed my report. I am emotionally distraught over this now for months. I do not want this to happen to any other parent/grandparent or cosigner. I never refinanced because of the rejection and " serious of being 60 days late '' which is NOT TRUE. I have both student loans auto deducted from my checking account. Sallie Mae has the one account at 12 percent interest. My daughter has 4 personal student loans ( 3 accts with greater than 12 percent interest ). I was a cosigner to one with an XXXXcredit score and still high interest. This is taking advantage of these vulnerable graduates. Since I kept calling them regarding no statements, I finally started receiving statements in XX/XX/2023. ( I even called them to tell them I received my first statement ). I have NEVER had issues with a financial institute in my life. They seriously lacked communication to me. Their financial system needs to be corrected stating that payments are rejected, and they are withdrawn from the checking account. I am so mentally distraught over this. I want my credit bureau reports corrected. Again, you will not find one negative impact on my credit report in my lifetime. I feel the credit bureau just listens to the financial institute reports but does not get the entire picture. Again, they have caused me serious mental distraught.
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| 02/07/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is a long story, so I will try and shorten it as much as I can : I have had my XXXX XXXX student loan for a number of years, and had no issues. My payments were approximately {$90.00} a month, which I had set up on auto pay at {$45.00} every 2 weeks. This in turn actually makes one extra payment a year, so I was paying MORE than I needed to. Then, in XX/XX/XXXX/XX/XX/2018 I receive a letter that states my loan is going into collections. It turns out that all of the payments that I was making through my XXXX XXXX XXXX bill pay, which were auto payments, were being returned. This is a bill pay account, so I do not check this on a regular basis. I called in when I saw the letter and spoke to a representative. I have never been met with such a rude representative in my life! I explained what was happening and asked why my payments were being returned. The guy said it was an error at my bank. He said that I have not made any payments since XX/XX/2018, which was false! I checked with my bank and it was XXXX XXXX that was returning the payments. He then said, we've sent you letters. I'm sorry - I do not open bills when I know they are setup for auto pay. I have no need. I take blame for THAT part at least. So he then starts asking me if I can pay the loan off. It has a collection balance of {$1300.00} and said I would never get the offer again to settle the loan. Of course I could not pay it then. He then says to me, well if the money was returned you should have it to give to me, unless you spent it all, so I will need that payment today. I refused. He pressed and pressed the issue when I finally said, Well, first of all, I have a mortgage to pay, so I apologize, I am not going to be able to stroke you a {$1300.00} check. He says, well I will be sure and let my people know that your mortgage is more important than us. Yes, you do that, because it is! He continued to be the most rude and nasty and antagonistic person that I have ever had to speak with in any customer service situation. When I finally hung up, I started having severe anxiety and panic attacks and had done so for days after. I called back a month or so later and spoke with someone different in hopes to get some resolution. It was the same thing. They have the loan charged off and she offered a settlement of {$1300.00}. She said they could not reinstate my loan so that I can continue to make payments on it. I explained how I had made all of the payments and it was SM that was returning them. This representative then said that sometimes on bill pay, if the money isn't in the bank, it will be returned by the company. What?!?! I had to explain to this brainiac that if the money isn't in the bank account, it will not even be withdrawn to be sent to a vendor for payment!! These are the people that are handling accounts!? No wonder!? It's pretty cut and dry : It was withdrawn from my account, sent to XXXX XXXX, not applied by XXXX XXXX, and then returned about a month later to my bank FROM XXXX XXXX!!!! I won't pay the loan if it has been charged off. I will be disputing with the credit bureau, consumer affairs, and letting everyone I know how XXXX XXXX treats people. This was their mistake ... .not mine. I have attached the document that clearly shows where XXXX XXXX XXXX withdrew the money. XXXX XXXX really needs to get their stuff together!
Oh, let 's also mention that I did call them in XX/XX/XXXX after the hurricane hit our area to ask about a forbearance simply because XXXX had automatically placed one on my accounts due to the hurricane. XXXX XXXX offered nothing, which was fine, I was just checking to see if they would. But NOTHING was mentioned at that time about me being past due!!!!!
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| 12/28/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I am asking your office to look into the business practices and lack of information given by Sallie Mae in regards to filling out online forms for student loans. I would like your help in getting Sallie Mae to even really listen to me about how I feel their company wrongly signed us ( my daughter and me as cosigner ) up for 10 % interest on our student loan when we were under the impression that it would be 6 %.
XXXX attempt for a loan for XXXX XXXX XXXX.
XXXX XXXX tried again for XXXX.
XXXX XXXX, they said she needed a co-signer.
XXXX XXXX tired again for just XXXX. Denied. She needs a co-signer.
XXXX XXXX, tired again and did state I would co-sign and filled out application.
XXXX XXXX - they sent an email stating more information was required.
XXXX? Had to call Sallie Mae as nothing would go through after several days of attempts to fill out a loan application.
The man I talked to said there were several open loan applications that were approved but none of them had been signed.
The information regarding interest and payment was difficult to get and when I did get to it I was not able to print it from the web page.
During each successive attempt the interest rate of the loan would differ. Rates from XXXX to 10 % were shown.
After being told by the man on the phone that several loans were open I asked him to close out the unneeded loan applications.
I was under the impression that the lowest rate I had been offered was the loan application I was proceeding with. In reality the highest rate loan application was the XXXX the man on the phone kept open.
Even though the master promissory note was electronically signed, seeing the actual note was difficult to manipulate via the web page and difficult to understand. I was under the impression that I was signing for a 6 % interest loan.
There is no copy of the Master Promissory Note in my account at Sallie Mae. There are a few other documents, but no MPN.
Information emailed was not direct disclosure. I would be prompted to open a hyperlink that required signing into the web site. After several failed attempts I was able to do so, but my loan number had been changed.
After receiving notice to pay my first installment I noticed that I was charged 10.25 % interest. At that point I tried calling the XXXX number when I was available to make the call. The calling center is often closed by the time I was able to call. When I was available to make the call I would be put on hold for hours on end. This is no joke. I would set the phone on my shoulder and listen to the repeated music and announcement while I did other things on line. After a so long on the phone I would either be disconnected or have to give up the call wait. After finally getting a live person XXXX/XXXX/14, I told them on the problem with the interest rate. They transferred me to XXXX id # XXXX and we spoke for quite a while but no definitive answers were given and no hope of rectifying the interest rate was given. At best she said an investigation would be made.
My irritation is as follows : Difficult to navigate and understand web site, non-disclosure of information on the master promissory note in that is/was not easy to read and would not print off the web page, untrustworthy, unhelpful and uncooperative Sallie Mae employees, account information that the Sallie Mae company changes and makes difficult being able to see one 's own account, emails that require signing into the web site to see what is being corresponded, making that correspondence difficult to find.
My first payment to Sallie Mae was on XXXX/XXXX/14 in the amount of {$74.00}.
Please feel free to email me at : XXXXXXXXXXXX XXXX, XXXX XXXX XXXX
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| 07/15/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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My name is XXXX and I have a loan with Sally Mae. This is my XXXX complaint with the above-referenced lending company. In XX/XX/2016, my grandmother (the cosigner on loan) started receiving phone calls and letters stating I was behind on payments for my loan that I received in XX/XX/2016. We called and was told that I allegedly marked "interest only" payments for the loan. I did not remember saying I wanted "interest only" payments, as I am a XXXX, fulltime XXXX in college. However, we spoke with Sally Mae and was instructed by Customer Service Representatives (CSR) to fill out a Deferment Form and submit. Once I filled out the form and faxed it in, we received calls stating that a verification statement from the University I attend was needed in order to process the form. I submitted the verification form provided by the University, and I was told by Sally Mae that all was well. Three weeks later, my grandmother and I began receiving phone calls again about late payments for the aforementioned loan. My grandmother and I both explained to Sally Mae that I did not mean to mark "Interest Only" as I am not working, am a fulltime student and cannot make payments. We also explained to Sally Mae that I submitted the Deferment Form and verification of fulltime attendance from the University as instructed only three weeks ago; to be told by Sally Mae that whomever instructed us to submit a Deferment Form was wrong to do so...and that the payments were still due. My grandmother and I were harassed with XXXX XXXX phone calls a day by Sally Mae, asking for payment. We were even yelled at, accused of lying and degraded by CSR. After that treatment was when I submitted my first complaint. Sally Mae did back off from the harassment for a few weeks. However, when they did call, my grandmother and I still explained to them that we do not have the money to make payments, and that I did not intend to mark "Interest Only" payments for the aforementioned loan. We began to be harassed again with XXXX XXXX phone calls a day. These phone calls consisted of CSR now saying that since I did not change my choice of selecting "Interest Only" within 30 days after the funds were dispersed, therefore I have no right to change the choice now. I spoke with an Attorney and was told through the "Truth & Lending Act", Sally Mae can change the selection if there is a hardship of forbearance with making payments. As I have explained to Sally Mae over and over, I have no income or funds to make these payments. Even though my grandmother is the cosigner, she is on a fixed income and cannot afford to make the payments as well. I am now filing this complaint because yesterday, XX/XX/2016, my mother was on the phone with a CSR, as Sally Mae called her because she is a reference on the loan and they "claimed" they could not reach myself or my grandmother. This is a fabrication because my grandmother had just spoken with a CSR just two days prior on XX/XX/2016. My mother explained to this CSR that Sally Mae was being fraudulent and that we complied with their instructions of submitting the Deferment Form to change loan from "Interest Only" to totally "Deferred". The CSR told my mother that there is a form I filled out online and checked the "Interest Only" option for payment. This is a total fabrication since I applied for the loan via telephone with a CSR and when asked about payments, I told them I wanted the payments deferred. I never filled out an application for the loan online. The resolution for my issue with Sally Mae is total deferment for the aforementioned loan until I graduate from college and am able to pay the loan back. Thank you.
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| 06/01/2017 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
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I have been trying to get a student loan from Sallie Mae for the past year now. Every time I have applied, they have rejected me. I was told at first that it was because of a collection on my history which I called the collection agency and the party involved and was dimmed a mistake on the party 's end. They fixed the issue. I told Sallie Mae it was no fault of mine and that the issue was resolved. Sallie Mae told me to reapply, of which I did and the second time was denied. I asked them why a second denial but was told they would send the denial letter to my address which would tell me the reason ( s ) I was denied.
I got the letter the following week and it was the same exact reason the first one was denied. I called them to find out what was wrong but was told it could be my credit score and the fact that I am not a XXXX XXXX. But I told them that I am a XXXX XXXX with a XXXX XXXX. Also told the agent that my credit score was XXXX both for XXXX and XXXX. I have no late payments in any of my bills. He did n't know what to say but for me to reapply again but this time with a co-signer.
This time I asked my wife to co-sign for me. By the way, my wife 's credit score is close to XXXX on both XXXX and XXXX with an outstanding clean credit records/history. After we both applied again, using her my co-signer, we were denied again. I asked why, how is it possible to deny two people with perfect credit score and history? Again, the agent replied " I can tell you on the phone, I will have to send a letter to your home address '' At this time frustration is already building up.
We decided to borrow money from family members for me to go to school. My mother in law had to close one of her 401K to give me the money. Now after 10 months, I have even built my credit worthiness and score higher. No collections whatsoever is in my account. I received a letter from Sallie Mea to reapply and that I have a great approval eligibility. I ignored it as I have been ignoring all their emails and letters to reapply since XX/XX/XXXX 2016. However, my wife wanted me to give it another try because we need the money for the fall and spring semesters. I was still reluctant as I believed it would be a waste of time.
Finally I decided to call Sallie Mae and did a phone application as always. Again, I was rejected even with a very clean financial records and history. This time I have had enough of Sallie Mae. I asked the agent why is Sallie Mae bent on not approving a loan to me? He said he does n't know. I asked, is it because I am not XXXX? Or do n't I deserve an education like my classmates with not so good of a credit history but are XXXX? I do n't like bringing the racial card, but at this point it is obvious is not my credit history or score but my skin color. I need money to go to school. I have one more year to go but Sallie Mae seemed to have made it their mission to prevent me from finishing college.
If it was just me, maybe I could overlook it, but my wife cosigning for me with a great credit history? And still denied twice?
I really do n't know what to think except that Sallie Mae is discriminating against XXXX or XXXX XXXX who are trying to better themselves and that of their families.
Please I will truly appreciate it if this goes to the right people and actions are taken to fix this because we have done everything we need to do on our parts to keep a good credit score, history and lifestyle. Never thought of all loans to get, the student loan would be the problem. Buying our home was n't a problem, our cars were n't any issues at all, but student loan of {$16000.00} is a problem? I do n't understand this at all.
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| 10/19/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I filed Case number : XXXX with cfpb ( complaint below ).
To this date, Sallie Mae is accepting my agreed upon payments but yet reporting no arrangement or payments to credit bureau. They made an arrangement with me twice but are not honoring it Back STATUS Response disputed Sallie Mae/XXXX said : Explanation of closure This letter is in response to your recent inquiry with the CFPB regarding your Smart Option Student Loan. It was a pleasure speaking with you and hope the following information is helpful.
As we discussed on XXXX XXXX, 2016, your loan may be eligible for a reduced payment program, which would lower your interest rate to 2 % for 24 months. If approved, this program would reduce the Current Amount Due from {$320.00} to approximately {$140.00}. Please note that this payment amount is an estimate only and may change since interest accrues daily. Further, all reduced payment programs are subject to review and approval, and contingent upon you making three qualifying payments, as well as enrolling into our automatic debit program to secure future payments while in the program. If you are interested in determining your eligibility for this option, please call us at XXXX.
EXPLANATION OF CLOSURE : We provided the customer with information about our reduced payment program.
Response We would like to request additional time to respond to this request. We have spoken with the customer, and we are now finalizing our written response.
Thank you WHAT HAPPENED Describe what happened so we can understand the issue ...
I have close to {$100000.00} in student loan debt, {$20000.00} of which is funded by Sallie Mae/XXXX.
Sallie Mae/XXXX refuses to work with me and demands that I pay {$320.00} a month or more on this debt with 10 % interest. Everytime I call a representative tells me that is my only option, or I can default. Then they state that if I default there might be some help for me but they do n't know, and there 's nobody I can talk to about it. It is unbelievable Consent to publish the description of what happened? Consent provided My loan is Non-federal student loan Issue Ca n't repay my loan : Ca n't decrease my monthly payments What college or university did you attend when you received the loan?
University XXXX DESIRED RESOLUTION What do you think would be a fair resolution to your issue?
I think it would be fair if Sallie Mae / XXXX would consider the income and the expenses of the debtors. I want to pay my debt, but I can not pay on their terms -and it is appalling that they will not even discuss other options with me.
MY INFORMATION Contact information Mailing address XXXX XXXX XXXX XXXX XXXX XXXX MN XXXX United States Email XXXXXXXXXXXX Age XXXX I am submitting on behalf of Myself Servicemember information The consumer is a Servicemember Servicemember information Servicemember status Veteran Servicemember branch XXXX Servicemember rank XXXX PRODUCT INFORMATION Billing address is the same as mailing address.
Information about the company Sallie Mae/XXXX United States Supporting documents XXXX document XXXX ( XXXX MB ) COMPLAINT HISTORY Auto-Response XXXX/XXXX/2016 XXXX To : XXXXXXXXXXXX Subject : Your submission, [ Case number : XXXX ] Thank you for reviewing the company 's response to your complaint ( number XXXX ). We 've noted that you gave us feedback about the response.
What happens now?
We 'll update the complaint database on our website : consumerfinance.gov/ComplaintDatabase to alert the public and the company that you disputed the company 's response to your complaint. The complaint database shows which companies get the most disputes from consumers.
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| 01/12/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I mailed a {$5900.00} check to be applied to my daughter 's, XXXX XXXX, four student loans. I included an account statement listing all account information, as well as a document I typed up that included the loan number and the amount from this {$5900.00} that should be applied towards each loan.
I, as well as my daughter, started to receive daily collection calls and text messages about the loan payments being past due. I called Sallie Mae to tell them the check had been mailed and spoke to more than one collection representative who called me and informed them of this as well. During the last week of XXXX, I was advised to wait until after the holidays to confirm the payment was received. In the meantime, Sallie Mae continued to call and text daily to collect their payment.
When it was obvious the payment was lost, I sent an another check on XX/XX/XXXX via XXXX overnight mail which arrived at the Sallie Mae XXXX XXXX XXXX XX/XX/XXXX at XXXX pm and was " ready for pickup ''. I informed Sallie Mae that the check had been received at their po box and was told that mail was picked up daily and that my payment would be processed in 24-48 hours. On XX/XX/XXXX, I checked the status of my package via the tracking number I received and tracking information indicated that my package was still " ready for pickup ''. The representative I spoke to on XX/XX/XXXX indicated that she would find the payment and would call me back with an update. I heard nothing.
On XX/XX/XXXX, I called Sallie Mae because my tracking information still indicated that my package was " ready for pickup ''. I was told that my issue would be resolved today. The issue was escalated to a manager who said she would try to find out who was responsible for picking up the mail. After spending more than an hour on the phone, we were told our account would be placed on a 10-day hold so we would not receive collection calls while they're were trying to figure out how to get the payment. While we're on the phone with Sallie Mae, we check the status of our package and see that the status has been updated to " package has been picked up ''. This happened at the same time we were on the phone with the manager. It is glaringly obvious that she sent someone over to collect the mail because we were adamant about getting to a solution today.
Later in the evening we log into our Sallie Mae account to discover that our original check was actually applied to ONE loan on XX/XX/10. Sallie Mae has been charging me late fees and interest for the other three loans that they did not apply payments to. They applied the entire {$5900.00} to one loan so the others remained past due. At no time did a representative tell us that our large payment was already applied back in XXXX. Even after I indicated that amount of the check, they never disclosed that they could see the original payment had been applied to only one account. They did not follow the instructions on the statement or letter we sent instructing them on how to apply the payment.
At the end of the day, our payment for four loans was received on XX/XX/10 and applied to only one loan while Sallie Mae continued to charge me late fees and interest. In addition, the late payment was reported to the credit bureaus and my credit scored dropped by XXXX points. I feel this oversight in how the payment was applied was deliberate so they could continue to charge late fees and interest on the other loans. I was even charged a late fee for the loan they applied the payment to ON the date they applied the payment and then again 8 days later.
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| 03/23/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In XX/XX/XXXX, I was going through a financial hardship and struggled to repay my loan with XXXX XXXX. I called their office in XXXX, Delaware and told them that I was making less than {$12000.00} a year and needed either a lower monthly payment amount, which at the time was {$200.00} or a forbearance. A representative stated that I was ineligible for an income based repayment plan, but suggested a forebearance. She stated, that I needed to pay three on time installment payments for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, in order for the forebearance to be effective starting XX/XX/XXXX. I struggled to make my forbearance payments for the months of XXXX & XXXX, which led to my forebearnace being revoked and receiving non stop harassing calls from XXXX XXXX demanding payment. Also, they contacted my elderly grandmother at her home several times as well, to demand payment. In XX/XX/XXXX, I was able to find a higher paying job and paid my past due balance with XXXX XXXX, which at the time was only {$1200.00}. I paid XXXX XXXX more money than what was owed. My taxes from XXXX XXXX reflected in XXXX, I paid them approximately {$2300.00}, may I add that they increased my monthly payment from {$200.00} to {$250.00} as a result of missing 3 months of payment. In XX/XX/XXXX, I requested a forbearance and again XXXX XXXX stated I had to pay three installment amounts, in order for the forbearance to be applied to my account. I missed the final month of XX/XX/XXXX and my account went into default. XXXX XXXX continuously harassed me, refused to give me an income based repayment plan and misreported my payments to the credit bureaus leading to a decline in my credit score. XXXX XXXX contacted the credit bureaus and told them I failed to pay my student loan the months of XXXX and XX/XX/XXXX, which was inaccurate. I contacted several credit agencies to dispute the misinformation on my credit report. XXXX XXXX called me from several different numbers, left countless voicemails, called me at XXXX, XXXX and any and every chance they could contact me throughout the day, which was in non-compliance with the Fair Debt Collections Practices Act. The harassment continued day by day and my grandmother ( CO-signer ) who is XXXX years old was also subjected to the same type of harassment. In XX/XX/XXXX, I went onto my XXXX XXXX account and my loan was not available. I contacted XXXX XXXX and they stated that my loan was in default and they needed my full balance of {$19000.00} to be paid. I objected to this proposition and pleaded that my loan be reinstated and try a monthly income based repayment plan. A representative by the name of XXXX and XXXX XXXX stated that I ruined my opportunity to negotiate monthly repayment. XXXX stated that non repayment of my private loan to XXXX XXXX came with consequences. XXXX stated she could try to lower the amount due from {$19000.00} to {$12000.00}, but id have to pay it in full. I mentioned that I could not afford that type of offer and XXXX proceeded to ask me if I had a family member or friend that I could borrow money from. At this point I feel harassed, extorted, belittled and betrayed from the fraudulent acts committed by this student loan company. Had I initially been granted the opportunity to have an income based repayment plan for my student loan, I couldve avoided defaulting on the unnecessarily high repayment plan that was given to me six months following my college graduation, based upon the amount I owed. I would like a full investigation to be conducted on XXXX XXXX and their unethical business practices!
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| 01/29/2018 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
Servicemember |
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During the XXXX school year, I was enrolled in the school counseling licensure program. The curriculum included a year-long internship at two separate school sites, totaling about 30 hours/week. These work-hours did not include separate coursework/final projects/licensing. So while the amount of credit-hours for this coursework was considered " part-time '' the actual time investment was more than full-time ( 40 hours/week ).
Here 's the catch, and this is importantthese internships we UNPAID. As a student with an Expected Family Contribution of XXXX dollars, I obviously had to apply for a private student loan to pay for tuition and cost of living.
I was approved for a private loan of {$20000.00}, which I split into thirds for disbursement at Fall/Winter/Spring terms.
After the Spring term disbursement, I had discovered a mistake in the number of credit hours I had been billed for during the Fall/Winter terms. XXXX did not create the proper course numbers for students in the licensure-only program, and so I was signed up for the same course that the Masters students had to take, which included a different number of credit-hours than I actually needed.
This mistake meant that I had been signed up for 5 or more credit-hours for Fall/Winter terms. What I did not know, and nobody told me about, was that if a student takes less than 5 credit-hours, they aren't able to receive financial aid in the form of student loans. So when Spring term came around, I signed up for the classes I needed, and received my 3rd and final loan disbursement. At this point, I had a closer look at my completed coursework, and discovered that I had completed too many credits than what the licensure program entailed. This is when I discovered that the school had made a mistake, and did not create the proper course number for licensure-only students. Not needing to pay for extra credits to qualify for licensure, my professor made an adjustment to the number of credits I had enrolled in.
This put me below the 5-credit threshold for financial aid. As a result, the school added a " negative credit '' to my account, which apparently is another way of saying I had to return the 3rd and final disbursement of my PRIVATE STUDENT LOAN. Apparently they would have taken the money and returned it to my lender. So, I contacted my lenderthey didn't want me to return the money. They wanted me to complete my licensure.
I understand the rational hereif you are only taking a few credits, you are expected to be working, making money, and paying for those credits out-of-pocket. Sounds good. But in my situation, I was completing a full-time internship. And the course for this internship only involved 2 CREDIT HOURS.
Essentially, the financial aid system is saying that in addition to the full-time internshipnot to mention the absurd amount of work required for completing the state-licensure requirement on top of all thatI should be working full-time to pay for both tuition and cost-of-living.
Obviously that scenario is impossible, so I was left with 2 options : drop the whole program and go back to work, or take out an additional loan. So obviously I would have to take out another loan, because I need to pay for my cost-of-living while completing an unpaid internship. But this is where it all gets crazy-making. So I would have applied for an additional ~ {$3000.00} to pay for the " negative balance '' on my XXXX billing account. But I didn't borrow money from XXXX, so they would have returned it to my loan lender, after borrowing it from the lender.
This is totally insane.
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| 06/06/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I went to XXXX XXXX between XXXX and XXXX and, in addition to federal loans, I took out XXXX Sallie Mae Smart Loans through Sallie Mae, which was advertised to me by XXXX XXXX in my XXXX as a good student loan provider.
Between XXXX and XXXX I took out XXXX loans with the company. I have been out of school for 6 months and I pay them every month on or a few days before the day that they are due.
We had a problem in XXXX with XXXX loan amount not going through. We were not notified until a letter came in the mail in XXXX saying I had a loan that was over 15 days past due. When I called the company and checked my loan statement, it showed that there had been a Payment Reversal on XXXX of my XXXX loans and a late fee had been charged to me. I called the Customer Service number. A Sallie Mae representative told me that the payment had been applied to the previous month by mistake ( despite that I had paid XXXX on time ). I asked them to remove the late fee that had been charged to me and she said that would not be a problem.
Then on XXXX/XXXX/XXXX, I received an email from Sallie Mae saying only that my account required " Immediate Attention. '' I called the customer service line and logged into my account. The payment I made in XXXX had reversed, just like the XXXX in XXXX, and another late fee had been charged to me. My minimum payment for the loan had hiked up to {$75.00} to compensate for the months I had " missed '' and the reversed payments would now affect my father 's ( my co-signers ) credit score.
I payed that loan and my other XXXX loans right then and there. The representative for that phone call said that the payments had reversed because the company had lost or could not find the account number. This did n't make sense. I pay with the same bank account for each loan and the other XXXX loans were fine. All the numbers registered to my account checked out on the computer.
To make sure everything checked out, I logged into my Sallie Mae and my bank account on XXXX/XXXX/XXXX. My Sallie Mae account said that my loans had all been paid on time - including the loan that had reversed my payment XXXX. I checked my bank account statement. the account showed that XXXX loan payments had been charged to my account on XXXX/XXXX/XXXX but the XXXX loan had not yet been charged to me. I called the customer service line again. A different representative said that while he could not ( for some reason ) transfer me to my account manager, it looked like my account was up to date on payments and that my father 's credit score would not be affected since I had taken care of the problem before the XXXX day of delinquency.
The problem of course is that my payment has reversed two months in a row with no adequate explanation or fix, meaning that the XXXX payment is now over 30 days delinquent. He said that while my bank account had not yet been charged, Sallie Mae had accepted all of my loan payments and that I should check back in a week.
I went back and checked my previous Sallie Mae payments for that loan and found that through XXXX XXXX, my payments had been going well. Then in XXXX XXXX my payment reversed ( I was never notified or charged a late fee for that XXXX. I did not even know until I went back and checked the transaction history ). That is XXXX payments that have reversed with no explanation and little help.
What is more frustrating is that I am not notified of the problem in enough time to take care of it. I am fully capable of paying on time, but not being able to is causing me unnecessary stress and future credit problems.
|
| 07/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
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XX/XX/XXXX -- I am approved for a Sallie Mae XXXX XXXX.
*See email dated XX/XX/XXXX from Sallie Mae attached.
XX/XX/XXXX -- I receive an email from Sallie Mae, informing me that my new credit card is on the way. The terms of this email outline the following cashback match offer : " After the first 12 consecutive billing periods that your new account is open, we will match the net cash back rewards youve earned, excluding bonus rewards and other offers that may be available, up to {$20000.00} in net annual spend and apply them to your Rewards balance in the following one or two billing periods. Your account must be open and up-to-date at the time we calculate your potential award, or your net cash back will not be matched. '' *See email dated XX/XX/XXXX from Sallie Mae attached ( NOTE : Email dated XX/XX/XXXX was forwarded to Sallie Mae on XX/XX/XXXX and is thus attached in that email chain ).
XX/XX/XXXX -- I receive an email from Sallie Mae, advising me to activate my new Sallie Mae credit card. The terms of this email include language that is identical to the cashback match offer detailed in the XX/XX/XXXX email. The language reads : " After the first 12 consecutive billing periods that your new account is open, we will match the net cash back rewards youve earned, excluding bonus rewards and other offers that may be available, up to {$20000.00} in net annual spend and apply them to your Rewards balance in the following one or two billing periods. Your account must be open and up-to-date at the time we calculate your potential award, or your net cash back will not be matched. '' *See email dated XX/XX/XXXX from Sallie Mae attached.
XXXX - XXXX -- For the first 12 consecutive billing periods that my account is open, I spend {$4600.00} on my Sallie Mae XXXX XXXX.
*See Sallie Mae XXXX account statements from XX/XX/XXXX to XX/XX/XXXX attached.
XX/XX/XXXX -- I notice that despite the annual spend on my Sallie Mae XXXX XXXX being under {$20000.00} and my account being open and up-to-date, I have not received the cashback match promotion detailed in the terms of the XX/XX/XXXX and XX/XX/XXXX emails from Sallie Mae. I call Sallie Mae card member customer service, ( XXXX ) XXXX, and speak to a customer service representative regarding this issue. I inform the representative that I have evidence of a cashback match offer that has not been credited to my account, however, the representative is unable to assist me. I request to speak to the representative 's supervisor and he informs me that the supervisor will call me as soon as he is available.
*See XX/XX/XXXX call log to Sallie Mae customer service attached.
XX/XX/XXXX -- A Sallie Mae supervisor named XXXX calls me. The supervisor advises me to forward the cashback match email offer to XXXX. I comply with the supervisor 's request and he informs me that Sallie Mae will review the email.
*See XX/XX/XXXX call log from Sallie Mae customer service attached.
**See email dated XX/XX/XXXX forwarded to XXXX on XX/XX/XXXX attached.
XX/XX/XXXX -- Sallie Mae supervisor XXXX calls me again, this time informing me that Sallie Mae is refusing to honor the cashback match offer detailed in the XX/XX/XXXX email. XXXX explains that the email was sent out in error and that I had already received another sign-up bonus. I ask the supervisor if it is possible to receive a statement credit for my trouble as a long time customer and the supervisor informs me that he is unable to accommodate my request.
*See XX/XX/XXXX call log from Sallie Mae customer service attached.
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| 07/31/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I co-signed for 3 private student loans that my daughter received via Sallie Mae. Unfortunately my daughter has not been in a financial position to repay those loans so I have made all of the payments to Sallie Mae for these loans ( all of the loans are currently in good standing/not 30-days late ).
However, due to unforeseen circumstances I have had a reduction in income- which is why I proactively reached out to this lender for temporary payment arrangements for these loans.
My daughter and I reached out to this lender via a conference call on XX/XX/2022 and again on XX/XX/2022 in an effort to request that this lender work out a deferment/forbearance or lower monthly repayment plan with me/us. During the first call we were transferred to multiple representatives ( each stating that some other department would be able to assist us ). After being asked to re-verify ourselves with each call transfer we reached the final representative and were asked to both complete lengthy financial assessments before we were finally told that a deferment/forbearance was not an option but we could make a $ XXXX payment that day instead of the regular payment of $ XXXXmonth for the 3 loans ( and continue with those reduced payments for 6 months or so ). I would have accepted that arrangement but unfortunately I did not have the funds to make the reduced payment during that call so I opted to call back at a later date to secure that or a similar payment arrangement. I called back on XX/XX/2022 with the same request ( in an effort to keep the loans current/not allow them to become 30-days or more late ), I was transferred to the Loan Resolution Department, spoke with a representative that requested that I complete another lengthy financial assessment ( because he stated he could no longer use my previous assessment ). After that process was completed the representative asked that my daughter call them and complete another assessment as well before a decision could be made.
My daughter called their Loan Resolution Department a couple days later, completed her lengthy financial assessment and was told that they could not defer/forbear the student loans unless someone broke into her car and/or she was without transportation or if she/we had some other/similar situation - then we could defer the loans for one month, otherwise no other payment arrangement could be made ( we were not given an option to temporarily lower the payments ). The representative also notified my daughter that she should request that additional family members co-sign for the loans- however that is not an option.
I am frustrated with this lender because they seem to have made their payment arrangement process so difficult that is non-existent. They also seem to be unwilling to meet us halfway as we work to repay these loans- all proactive efforts made to reach out to them in a timely manner ( and/or to temporarily reduce the payments via a payment plan or deferment have been denied by this lender ). These are unfair and oppressive practices.
This lender will however send correspondence stating that the loans require attention ( again as of the date of this complaint they are not 30-days late ) but when we contact them their representatives waste our time by holding us on the call to collect countless amounts of information from us but will not offer a solution and/or temporary assistance to us in our efforts to keep the loans in current status.
I would like some real repayment plan assistance from this lender regarding this matter.
Thank you.
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| 01/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I was informed on XXXX by a supervisor ID Number : XXXX that my 3 payments of {$320.00} made on XXXX XXXX XXXX XXXX satisfied the agreement to enroll in the loan modification program and everything was a go for me to make my next payment on XXXX I called Sallie Mae on XX/XX/XXXX to inquire why all of sudden did I start getting harassing phone calls and emails again on XXXX XXXX XXXX XXXX, I was informed by supervisor XXXX ID Number : XXXX that it was because 2 of my loans were sent to collections. I asked her why were my loans sent to collections being that I was participating in the loan modification program and was informed on XXXX that everything was a go and that as a result, my four loans would be brought current since I satisfied the 3 agreed upon payments to begin the program. XXXX informed me that it was not approved and that it was declined and that my loans are now in collections and there is nothing she could do because now we are in a new year and Sallie Mae will not go back to make corrections. I informed XXXX that the manager I spoke to on XXXX informed me that I was indeed enrolled, so I was confused as to why she would tell me something different. I also asked her if she would tell me why the declined reason was? XXXX responded that she couldn't and that she didn't have access to that information. As a manager, why would she not have that info? I would like someone from corporate to contact me regarding this as it was XXXX ID Number : XXXX from corporate that called me on XX/XX/XXXXXXXX at XXXX and stated that her manager left her a message to call me to get updated banking information for the program. When I was transferred to the manager ID Number : XXXX, she informed me that I didn't need to provide the bank information since I wasn't setting up auto debit. She informed me that I could log into my Sallie Mae account online and pay my loans that were due on XXXX She also stated that there was a note on my account that they needed to clean up some errors and that she was submitting a request to clear the late fees for XXXX only because the late fees for XXXX and XXXX could not be removed. I don't understand why Sallie Mae would take my 3 payments, inform me that I'm enrolled in the loan modification program and then 4 days later send my loans to collections and tell me that I'm not enrolled. If I hadn't called them on XXXX I would not have been informed of this. I have been requesting since my initial payment on XXXX for Sallie Mae to provide to me in writing the terms of the program. I was told on multiple occasions that I would not receive anything in writing until I was officially enrolled in the program AFTER making the XXXX agreed upon payments. Instead, I am constantly harassed via multiple phone calls everyday, USPS with threatening letters and multiple daily emails by Sallie Mae about my account even though I consistently made the 3 qualifying payments. When I logged into my online account on XXXX I can no longer see 2 of the 4 loans as 2 of them have gone to collections. This is odd because all 4 loans are due on the same day so, why aren't all 4 loans in collections? Why are there multiple past due calendar days for each loan? This is truly unfair and I can't understand how this is legal. I have been proactively calling Sallie Mae to work out a solution to bring my loans current and to follow-up with the progress of the loan modification. According to my online support history, it is currently showing that an outstanding inquiry from XX/XX/XXXX is still in progress.
|
| 04/08/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
To Whom It May Concern : I am writing to express my extreme concern at Sallie Mae 's abhorrent customer service and loan application process. I was accepted into an XXXX program ( XXXX XXXX ). As such, Sallie Mae was the only XXXX loan servicing option. As far as I can tell, Sallie Mae has virtually no accountability to its customers- the students and parent borrowers shoulder all the responsibility for ensuring the proper handling of the loan application in a timely and polite manner. On no less than XXXX occasions, I have been deliberately mislead by Sallie Mae staff- not only does this slow down my application and distribution of a loan, but it decreases my belief that Sallie Mae can in fact handle my personal information with any security. My future is at risk- in more ways than XXXX, and that is simply unacceptable. Although students and parents are borrowing from Sallie Mae, we are still your clients and repaying that amount with interest.
In no particular order, please find a list of grave mistakes that potentially impact the credit decision:1. Deliberate misinformation by Sallie Mae staff : a ) Sallie Mae staff upon requesting additional information, told us to fax a XXXX. When I called to determine if it were in the system, I was told it should have been uploaded. The staff member never mention uploading as an option. So now there is a faxed XXXX floating around in Sallie Mae HQ.
b ) 3-5 business days ''. Each time I called, I was told it would be 3-5 business days, after 5 days I called and was again told " 3-5 business days ''. At this point in time I discovered that Sallie Mae staff had not even reviewed my file ; after review more information was needed causing an additional 3-5 day delay.
c ) Not being truthful about opening hours. In a one week period, Sallie Mae staff mislead me about their offices being open XXXX. XXXX Further, the " days off on Sallie Mae 's websites, are in fact incorrect ''.
2. In a decision letter, the reason cited was " non payment of student loans, serious delinquencies of 30 days ''. After a careful review of my credit history, this is nowhere to be found. My student loans are paid in full each month, except when in deferment - which should not be held against me. I am curious who 's information this was and why it was affecting my loan decision.
3. Refusal to give extensions, every employee has a new answer. I have spoken to over XXXX employees. Each one has asked new questions, the same questions, and there never seems to be a record. This is a waste of time. Customers can not reach certain departments without being transferred. It seems that Sallie Mae wants to discourage customers from speaking to certain departments as much as possible.
4. Inability to accurately record the personal information of loan applicants : in XXXX phone call, I learned that Sallie Mae staff had incorrectly input my information. Obviously, this can impact credit decisions.
I am unclear about what type of training Sallie Mae employees go through, however, they all have access to social security numbers and other personally identifiable information ( PII ). Due to the lack of competence overall I have seen, I am unconvinced that my information and that of my co-signers is safe.
At the very least, Sallie Mae owes it to its consumers to ensure person information is secure, the loan process is transparent, and that each loan applicant is receiving accurate information about deadlines, decisions, and opening hours.
XXXX XXXX
|
| 04/17/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
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|
Web |
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XXXX XXXX has been trying to get me to pay on my student loans, made harassing phone calls to my mother, my father, my XXXX year old Aunt, and an ex family friend, and has been completely unreasonable with their expectations.
Let me explain to you my problem- I make $ XXXX/hr. My gross income biweekly is {$1400.00}. After I pay state and federal taxes, health/dental insurance, misc insurance, and my FEDERAL student loan garnishment is taken out, my net income biweekly is approximately {$850.00}. Thats $ XXXX/month.
My monthly bills are as follows : Mortgage : {$620.00} Car : {$330.00} Car insurance : {$120.00} Phone : {$100.00} Internet/tv : {$160.00} Electric/Gas : {$150.00} Gas/Car : {$50.00} Credit Card : {$25.00} Food : {$100.00} This leaves me with about {$30.00} a month to my name, if Im lucky. what if my electricity is a few dollars more that month, or I have to buy a prescription? What about other incidentals?
The last time I spoke with XXXX XXXX, I told them I could not pay. They worked with me for an arrangement of {$160.00} a month. Where do they think Im going to get this money!? I tried my hardest to accommodate their request. I picked up overtime whenever it was available, but that opportunity has ceased.
Is XXXX XXXX that heartless that they would rather I go without electricity, or a roof over my head just so they get paid back!?
Let alone their harassing phone calls. I have advised on NUMEROUS times that my references are not to be called. One is an ex family friend who is threatening harassment. One is my XXXX year old Aunt who nearly got hospitalized from stress because she though she owed someone money. She doesnt understand! Shes almost 100!!!
The best part, after 3 and a half years and numerous phone calls and mailed letters, they STILL are trying to contact my father ( co-signer ). HE IS DEAD. HE HAS BEEN DEAD SINCE XX/XX/2014. I HAVE SENT THE DEATH CERTIFICATE MORE TIMES THAN I CAN COUNT. Why are you still trying to contact him!?!?
My dad and I made a deal to pay these loans together. Well, he passed unexpectedly, and thats no longer possible. I can not pay these loans on my own. I can hardly afford a roof over my head these days and now XXXX XXXX is threatening legal action against me. What are you going to do? Make me live on the street? I HAVE NOTHING.
Your calls and harassment are beyond disrespectful. You have no heart, no compassion, nothing. You are ruining the lives of young Americans being brought up in a world where we can barely afford to live on our own.
My credit has been destroyed. Im XXXX. Ill never own my own home, have an interest rate that doesnt kill me, or anything else nice in life. I dont have family members to borrow from, I wasnt born rich. I work my XXXX off every single day just to survive. Is this the kind of reputation you want??
I need to find an arrangement I can work with. Someday, I hope things change but I dont foresee a huge raise in the near future. I apply within my company for promotions often, and Im sure I will one day get one, but until then, what do you expect me to do?
I ask that XXXX XXXX please work with me. Allow me to pay $ XXXX/month for the near future until I can find a better job or obtain a promotion. Help me fix my credit to paid as agreed and remove any extreme derragatory reporting.. dont ruin my life.
And PLEASE stop calling my references and trying to get in contact with my father- he is dead and these loans are my problem, no one elses.
Thank you.
|
| 09/16/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I am requesting that the Student Loans reported on my account be REMOVED. According to The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in XXXX that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) Below are the student loans that are listed on my credit report : Sallie Mae XXXX I am also requesting that the XXXX XXXX Bankruptcy reported XX/XX/XXXX be removed off of my report. According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states : " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' District Court with the negative mark dates XX/XX/XXXX the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Thanks!
XXXX
|
| 07/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
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Dear CFPB Representatives I contacted Sallie Mae on XX/XX/2016. I spoke to a representative who identifies himself as XXXX XXXX in the Recovery Department of Sallie Mae. He was the first person that guarantee me that once the account was settle or paid off, Sallie Mae will begin to report the account to XXXX, XXXX and XXXX as Paid in Full.
A verbal contract was established with this representative which include the guarantee of Sallie Mae to report the account to XXXX, XXXX and XXXX as Paid in Full.
I accepted the settlement offer and paid the account in time and terms of condition. ( Attached Documents that proves payment ) When I made the first payment of {$2000.00}, the representative who took my payment also guarantee me that once the account is paid in full Sallie Mae will begin to report the account to XXXX, XXXX and XXXX as Paid in Full. When I made the second and final payment of {$710.00}, the representative who took the payment also made it clear to me that Sallie Mae will begin to update or report the account to XXXX, XXXX and XXXX as Paid in Full.
As of today the account shows as Charge Off, on XXXX, XXXX and XXXX Credit Reports. ( Attached Documents proves evidence ) I have contacted Sallie Mae Recovery Department numerous time asking why Sallie Mae still reports this account to XXXX, XXXX and XXXX as Charge Off and not as paid in full. The representative 's states that the Charge Off will remain on the account for the next 7 years even if the account is paid off.
Sallie Mae Recovery Department representatives are lying to the public and tricking consumers with false statements, manipulating information to their advantages and causing consumers like myself to struggle and make sacrifices to obtain the money in order to pay this debt. I work very hard to pay {$2700.00} in two weeks. I accepted the settlement offer because I was told that once the account is paid off Sallie Mae will begin to update and report the account to XXXX, XXXX and XXXX as Paid in Full. As of today I 'm in the risk of losing my job because of this account, this account is showing up a Charge Off and is affecting my credit very bad. I try to rebuilt my credit by applying for a secure credit card and was deny because on my credit report shows an account as charge off. This is the only account I have as charge off and is affecting my life and possible the loss of my current job. I have no negative accounts.
I also would like to report that when I file for bankruptcy Chapter XXXX and got discharge by a Court, Sallie Mae automatically begin to report the account as Charge Off. Sallie Mae did not provide me the opportunity for a monthly settlement payment. ( Case Number XXXX ) Please help me resolve this issue, one of the big problems that I have with this account is that the representatives in the Recovery Department are so confident in lying to the public and making false statement to consumer. I strongly believe they are doing these types of actions just because they work for a XXXX-dollar company.
I look forward to your reply and a resolution to my problem, and will wait patiently until I get a resolution. Please contact me at the below address or by e-mail.
Note : I have attached documents ( I have highlighted the section ) Copy of XXXX, XXXX and XXXX Credit Report shows account as Charge OFF Settlement Offer that shows payments were made on time and manner.
File Case Bankruptcy Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX XXXXXXXXXXXX XXXX : XXXX
|
| 09/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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This notice is to inform you that you unlawfully reported fraudulent accounts that arose from IDENTITY THEFT that you did not verify as required by law on my consumer report.
15 USC 1681b ( c ) Furnishing reports in connection with credit or insurance transactions that are not initiated by consumer ( 3 ) Information regarding inquiries ; Except as provided in section 1681g ( a ) ( 5 ) of this title, a consumer reporting agency shall not furnish to any person a record of inquiries in connection with a credit or insurance transaction that is not initiated by a consumer.
The Following Inquires and account XXXX XXXX XXXX account XXXX are XXXX XXXX a result of Identity theft and was not initiated by me, I demand that they are DELETED immediately : Inquiry : XXXX XXXX XXXX, and account for {$31000.00} XXXX XXXX {$110000.00} My identity has been stolen you are hereby put on notice.
Aggravated Identity Theft pursuant to 18 U.S.C. 1028A.
( 1 ) In general.
Whoever, during and in relation to any felony violation enumerated in subsection ( c ), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years.
An identification of me has been used with out my permission to open several accounts that have damaged my reputation and damaged my mode of living because you furnished a consumer report without my written permission as stated by Federal Law 15 USC 1681b Permissible purpose of consumer reports IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
XXXX, XXXX, XXXX have aided this Fraud by not verifying these accounts.
Congress states 15 USC 1681 Fair Credit Reporting Act ( a ) Accuracy and fairness of credit reports ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.
account XXXX XXXX XXXX account XXXX Pursuant 15 U.S. Code 1681c2 - Block of information resulting from identity theft Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer.
I have attached all the relevant documents pursuant the above Section of the law.
I demand all the above Fraudulent accounts DELETED immediately.
I Demand an updated copy of my Consumer file reflecting these changes ( 15 USC 1681 c-1 2 Access to free reports ) ( 2 ) Access to free reports In any case in which a consumer reporting agency includes a fraud alert in the file of a consumer pursuant to this subsection, the consumer reporting agency shall ( A ) disclose to the consumer that the consumer may request a free copy of the file of the consumer pursuant to section 1681j ( d ) of this title ; and
|
| 02/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
|
XXXX XXXX, XXXX, XXXX XX/XX/XXXX Email : XXXX Alternate Email : XXXX.
Home Address : XXXX XXXX XXXX, XXXX PA, XXXX Name : Office of the Consumer Financial Protection Bureau XXXX : XXXX XXXX XXXX, Director of the Consumer Protection Bureau Address : XXXX XXXX XXXX, Washington, DC XXXX Dear XXXX XXXX, I am filing a second complaint regarding my contract agreement with Sallie Mae Inc due to the following : Based upon the 1914 Federal Trade Commission Act - Section 5, I am regretfully submitting a formal complaint to be undertaken based on the unforeseeable imminent risks that have been imposed by the lender, Sallie Mae Inc. The identifiable risks could pose substantial harm such as financial hardship leading to poverty based for myself and especially for my co- signer XXXX XXXX XXXX based on her declining mental capacity, declining health, and overall declining well-being. The following sections of the FTCA highlight my own experience of the lenders history of repeated patterns of financial misconduct such as repeated patterns of : o Unfair and deceptive acts o Deceptive acts and practices o Untruths in lending acts o Unmanageable risks related to unfair or deceptive acts or practice.
______________________________________________________ Furthermore, services that were provided from Sallie Mae Inc were totally inadequate due to their repeated deceptive, abusive, and predatory practices which are significantly likely to put myself and my co-signer at high risk for financial exploitation. In addition, without reasonable doubt, I have been treated unfairly and unethically simply because this lender has repeatedly demonstrated non-compliance with the 1914 FTCA due to their predatory commercial practices which would strongly suggest that there is a definite likelihood of harm, which would make me and my co-signer highly vulnerable to risks such as financial exploitation due to her age, health, and declining mental capacity. Overall, based on these findings, I have requested a safeguarding protection petition and a risk assessment through the Older Adults Protective Services ACT.
______________________________________________________ FTC Safeguard Rule 2023 In addition, I am filing a complaint regarding the FTC Safeguard Rule 2023 based on the identifiable data and document alterations such as the following : Falsifying Consumer Records Unsecured Data Data Alteration XXXX Data Security Breach Payment Inaccuracies Altering & Adding Consumer Rates Adding variable rates w/out consent Breach of Contract Coercive & Misleading Behaviour ( e.g., Collections Manager offering to lowering my rates in return for over payments ).
______________________________________________________ ** Please note, I have attached my complaint report that has been reported to the following : *Enclosures : XXXX XXXX Older Adult Protective Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau Office of the Attorney General Bureau of Senior Protection Unit XXXX
US Department of Health and Human Services/Office of Inspector General US Justice Department US Representative XXXX XXXX XXXX 17th Congressional District of Pennsylvania US Senator XXXX XXXX XXXX XXXX of Pennsylvania US Senator XXXX XXXX XXXX of Massachusetts US Senator XXXX XXXX XXXX of Pennsylvania XXXX_ Also, please note, I have attached the formal complaint due to the limited data space along with supportive documentation.
Best Regards XXXX XXXX
|
| 11/13/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
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In XXXX/XX/XX/2020, Sallie Mae overcharged my account by over double my monthly payment. My monthly payment is just over {$610.00}. They charged me over {$1200.00} and they said it was due to a technical glitch. That set me back a lot as my checking account only had {$650.00} in it yet I was charged over {$1200.00}. My bank charged over {$100.00} in overdraft fees and my account was over - {$700.00} negative balance. My bank and Sallie Mae both said I had to contact the other to get the charge removed, which neither wanted to do.
I only make $ XXXX/mo before tax. My bi-weekly paychecks are {$1400.00} before tax. With my account at over - {$700.00} negative balance, my paycheck was cut almost in half. Since this " technical error '' I have been struggling financially.
Fast forward to today, I am furloughed, due to COVID affecting our business, until XX/XX/2020 and it looks like I will either be let go after that or I will only be working part-time at my current company. I have contacted Sallie Mae multiple times to see if I could get an extension on XXXX payment but they said no. They said they can not offer any assistance at all.
Also, due to the technical error, as mentioned, I have been having financial struggles. Slowly I have been building back up by driving for XXXX for a few hours a day when I was working for my current employer and now for 12 hours a day so far since I have been furloughed but it is not enough to keep up with rent ( which I am also behind with ), car payments, insurance, etc..
On XX/XX/2020, I sent a payment of just over {$610.00}. The total amount due at that time was just over {$2400.00} and the past due amount was just over {$1800.00}. I sent in the payment of {$610.00} on XXXX XXXX and the balance stayed the same. I sent in, just recently, a total of {$650.00} to further catch up on my Sallie Mae student loans but my current balance is still the same. Past due amount is over {$1800.00} and total amount due is {$2400.00}. How is that possible if within the past 3 weeks I have sent over {$1200.00}!
My past due amount should be between $ XXXX {$700.00} max and my total amount due should be $ XXXX {$1300.00} max. Why has my $ XXXX payments not been put towards this past due amount? I can not afford to pay the total balance Sallie Mae is saying I owe and again, in the past 3 weeks I have sent over 2 months worth of payments ( $ XXXX ) to catch up.
I am not trying to get out of paying. Given my situation where I am not even working for my employer, I am just asking for two ( 2 ) things : 1. Please lower my total balance and past due amounts by the payments I have been making ( total is around {$1200.00} ).
and 2. Please, if there is any way to get an extension for XXXX./XXXX so that my credit score doesn't get a bunch more late payments added, I would be forever grateful as this will help me refinance my car payment and thus help my ability to repay my student loans with Sallie Mae.
As I mentioned, I am working as hard as I can to catch up on this but it seems that what I am sending isn't even reducing the total and past due amounts. Please help me out. I have called customer service and the seemingly 10s of account managers I have and no one is willing to help me out. My co-signers all have been affected financially by the COVID-19 pandemic. Getting constant calls and letters saying I am thousands of dollars behind when I literally just sent in over {$1200.00} is really worrying and stressful.
|
| 02/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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|
Web |
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I am writing in regards to potential unfair practices by Sallie Mae/XXXX. In XX/XX/XXXX, I contacted Sallie Mae in hopes of receiving a true income based loan repayment solution or deferment of student loans. Before XX/XX/XXXX, I began receiving harassing robo-calls from Sallie Mae and threatening letters. In XX/XX/XXXX, the Sallie Mae agent told me that I could not received an adjustment of loan payment without paying money upfront. I explained that I have made these same arrangements with my other student loan providers with success and no upfront payment.
The Sallie Mae agent went on to explain that they are Sallie Mae and they are a private student loan provider and does not adhere to those guidelines. Without money paid upfront I could not receive an adjusted payment. I explained my issues with the policy and stated that please put this on file that I have tried to work out a solution but to no avail because I am struggling financially.
Since XX/XX/XXXX Sallie Mae has continued to robo-call me, my cosigner, friends, and family members. They have called family members that were not listed on the my loan as a cosigner. They have called friends that are not listed on my loan. This practice is unbelievable.
Today, XX/XX/XXXX, I contacted Sallie Mae to inquire as to why all of the robo-calls and reaching out to persons not associated with my loan. The agent explained to me that they can contact whomever they wish in efforts to collect a debt. To explain further my issue with Sallie Mae, they made an arrangement with my cosigner that I was not aware of until today 's call. My cosigner is 70+ years old with no income and little education. To my shock and dismay they made an agreement to take funds from my cosigner and sign me up for a " lower payment '' which was still not affordable and not a true income based repayment program. I asked to have that agreement voided because how can they allow someone else to make decisions on my account for my budget. They declined and told me the arrange would stand because the co-signer is equal and same as me, the loan originator. I explained my great dislike for their practice and their willingness to prey upon the elderly to receive money and make decisions without talking to me. Basically the agent told me they will do what they need to do to receive money.
I went further to say when I called in XX/XX/XXXX to set up a payment, I was denied all of the options you so called would explain to my elderly cosigner. The agent stated the time was different ; it is now XX/XX/XXXX. I asked if they thought I was lying about my financial situation back in XX/XX/XXXX. The agent says they have pulled my credit profile and see that I am behind on other bills. Is this practice legal? I asked why would you hire private investigators to tell you what I already tried to explain to you in XX/XX/XXXX? There was no explanation.
Now comes Sallie Mae refuses to release my elderly cosigner of the agreement and hold me to the agreement set forth by someone not of sound mind and little education. They stated they will hold me to the agreement set forth by my cosigner because they have the right to do so. These are terrible practices if you ask me. I have zero rights with this company. I have tried everything possible to work out a solution for my situation. They threatened to come after me if I fail to hold to an agreement set forth by my cosigner and Sallie Mae.
What are my rights moving forward?
|
| 10/26/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
Older American |
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There are XXXX Sallie Mae XXXX loans tradelines on my credit report I Filed Chapter XXXX In XX/XX/XXXX. These accounts show : The Smart Option Student Loan XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX last payment XX/XX/XXXX closed XX/XX/XXXX charged off purchased by another lender. XX/XX/XXXX late XXXX.
The XXXX XXXX XXXX XXXX XXXX XXXX Promissory Note XXXX, XXXX last payment XX/XX/XXXX closed XX/XX/XXXX charged off purchased by another lender. XX/XX/XXXX late XXXX.
The Smart Option Student Loan XXXX XXXX Promissory Note, requested amount {$7000.00}, academic period XX/XX/XXXX XX/XX/XXXX last payment XX/XX/XXXX closed XX/XX/XXXX charged off purchased by another lender. XX/XX/XXXX late XXXX.
These accounts have been dormant for since XXXX during the time I was in an active Chapter XXXX.
Ordinarily unsecured loans ( such as private student loans ) are fully dischargeable in bankruptcy. The Bankruptcy XXXX provides XXXX exceptions relating to educational obligations 1.11 U.S.C. 523 ( 8 ) ( A ) ( i ) ; 2. 11 U.S.C. 523 ( 8 ) ( A ) ( ii ) ; or 3. RS Code 221 ( d ) ( 1 ). See 11 U.S.C. 523 ( 8 ) ( B ). These loans did not mean any of these exceptions.
The lenders had the initial burden to prove that the loan is a qualified education loan that is excepted from discharge. They did nothing but allow the loans to become dormant and barred.
The lenders held to XXXX saying it is a educational benefit, I did not receive the benefit based on IRS XXXX. Only XXXX person or marital status can claim the XXXX T when they file.
A creditor with a claim against a debtor XXXX file a proof of claim, XXXX XXXX. XXXX ( a ), which consists ofwritten statement setting forth a creditors claim, Fed. XXXX XXXX. XXXX XXXX ( a ). A proof of claim executed and filed in accordance with [ the XXXX XXXX of Bankruptcy XXXX ] shall constitute prima facie evidence of the validity and amount of the claim, Fed. XXXX XXXX. XXXX XXXX ( f ), and the claim is deemed allowed unless a party in interest to the bankruptcy proceeding.
Sallie Mae did file said claim, was aware of the discharge. The sold to another lender.
The Supreme Court in XXXX v. XXXX, XXXX XXXX XXXX XXXX ( XXXX ), has ruled that if a lender has knowledge of a bankruptcy discharge and takes intentional actions believing that the discharge does not apply to its actions, then the lender is in contempt if there is no fair ground of doubt as to whether the order barred the creditors conduct. In other words, civil contempt XXXX be appropriate if there is no objectively reasonable basis for concluding that the creditors conduct might be lawful.
Sallie Mae charged of the deb and sold to another lender/ t XXXX debt buyers XXXX claim they are not covered by the discharge order and have no knowledge of the order. The creditor should be in contempt for selling a XXXX debt or for hiring a collector to collect on a XXXX debt.
Every circuit ruling on the issue llow for Fair Debt Collection Practices Act ( FDCPA ) claims for violation of the bankruptcy discharge. XXXX XXXX Fair Debt Collection XXXX XXXX buyers purchasing private student loan notes can not claim holder-in-due-course status to avoid the consumers defenses against the originating lender. The very inclusion of the FTC XXXX Notice and the fact that the debt buyer purchased the note after the consumers default are XXXX of the potential grounds that defeat holder-in-due-course status. XXXX XXXX Mortgage XXXX XXXX.
|
| 05/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Thank you for taking the time to read this letter. Im writing because I noticed that my most recent credit report contains late payments reported on XXXX and XX/XX/2022 for an account for which I am a co-signer. I have made attempts for the company to rectify my concerns, but it is difficult to get a person on the phone and during my last interaction they were not addressed. I am writing to request my online servicing access be reinstated AND deletion of the late payments that were reflected on my credit for the months of XXXX and XX/XX/2022.
Apparently, there were some issues with the borrowers payment account that resulted in the account being unpaid and the account falling past due. I was not made aware in advance of the account falling past due, and the specific details around what occurred I am not privy to. I was not made aware of account being past due until I received a certified letter to my address in XX/XX/2022 which required payment within 15 days. I immediately attempted to login to the online servicing site but received a message stating that my online access was revoked. I then reached out to Sallie Mae via phone and after waiting on hold for more than 1 hour, I finally got someone on the phone and made payment in full for the past due payment.
The borrower elected online servicing / billing at the time her account was created. The agent explained that my online account access was revoked due to online payment issues with the borrower. The borrowers payment issues had nothing to do with me, yet I was penalized and held accountable with my online access being revoked. During the time that my online access was revoked, I was not sent a physical statement in the mail, so I was not aware of the past due nature of the account. The same applies for the other account for which I am a co-borrower, since online access applies both accounts. Effectively Sallie Mae did not provide me with a billing statement, and I was not aware of the past due balance or issues that resulted in the late payments.
I would like to add that there were times where I received multiple calls per day ( 2-3 ) from Sallie Mae ( which I also believe to be a violation ), however, when I attempted to answer the call, I heard dead air and then eventually a click on the other end to disconnect the call or more often than not, it was an automated dialer instructing me to call Sallie Mae during business hours, but it did not give me the ability to speak to a live agent. As you are aware, the hold times at this firm are extremely long, it is nearly impossible to get a person on the line in less than an hour. And since my online access was revoked, I am subjected to call in and wait on hold for over an hour each month to get account information or make a payment. In particular, when there is no guarantee I will get a person, the call often disconnects, and/or I can no longer stay on the line as I have other obligations ( i.e., working and take care of my family ).
My ask is that Sallie Mae do the following : XXXX ) Remove the late payments currently reflecting on my account for XXXX and XX/XX/2022, as I was not appropriately billed nor provided a billing statement reflecting the balances currently due from the borrower in sufficient time to pay on time.
2 ) Reinstate my online servicing access so I have the ability to actively monitor and service both Sallie Mae accounts for which I am cosigner.
|
| 02/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I've previously submitted a complaint regarding this account before. It was not resolved satisfactorily. It even wasn't addressed at all by the lender or the CFPB. In the coming years, I know this lender 's administration of it loans and collection practices will be scrutinized and found to be at least predatory and at best illegal. My loans were on an interest only graduated repayment plan for approximately 12 months. In XX/XX/XXXX I was notified that my loans would go into full interest and principal repayment in 30 days beginning XX/XX/XXXX, meaning that my monthly payment would go from {$190.00} to $ XXXX that I was on a graduated repayment plan, had expected the payment to increase but to go up gradually not to the full P & I repayment amount. I have never been late with a payment to Sallie Mae so I was surprised. I called Sallie Mae a few days before the payment was due in XXXX to say that I couldn't pay the {$830.00} and could I make a payment arrangement. The agents I spoke with advised that I couldn't because " the system '' wouldn't allow them make an arrangement and they didn't know why but to let the loan go a few days past due and then call back. I called back a week later to see about arrangement, again nothing. I called a week after that, nothing. I filed a complaint. And since that time, I've gotten recorded phone messages with a call back number, E-mails and letters indicating that I can go into a repayment plan to get back on track. When I call the number from any of these communications to get into a plan, I'm put on hold for HOURS. The first time 1.5 hours. The second time, a week later, more than 2 hours and then the call just hung up on me. On one occasion, I spoke with someone in some department that is not the department that is able to help me and was told my monthly payment due is now {$840.00} because my loans have a variable rate. That is not reflected on my online account. Also, how is any of this graduated, going from {$190.00} to {$830.00} to {$840.00} on a mystery variable rate with no notice? I can not imagine a more effective way to deliberately push a borrower that is current and in repayment into collections and into poor credit ratings than to with one month 's notice, quadruple their loan payment, offer no explanation as to why a more reasonable payment arrangement can't be arranged particularly given that a payment arrangement has been previously made and kept and the borrower is a on a GRADUATED repayment plan, and then when the borrower repeatedly calls to make some sort of arrangement to 1 ) refuse to be able to do so and 2 ) otherwise put the borrower on hold unable to reach a rep each time they call.This is deliberate. This a deliberate attempt to purge people off a current status and into debt collection. I've never heard of anything like this with any legitimate financial institution. I have never been late with Sallie Mae. I have never not been able to contacted by Sallie Mae. The adjustment in my repayment profile is literally designed to keep me from being able to pay. Not to mention all of this happened at the same time that Federal loan repayment was being commuted. I wasn't asking to have my payments paused. I was asking to continue my current arrangement or make an arrangement that I could reasonably afford and Sallie Mae has either flat out refused or effectively refused by making it impossible to communicate with them.
|
| 03/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I have a private student loan with Sallie Mae called the XXXX XXXX XXXX. When my time to make the first payment was approaching, I contacted Sallie Mae in several occasions requesting help and/or deferment because due to financial hardships and low income. In every single time, they said there was nothing that could be done, not even lowering my monthly payments. Upon my first due date, I was unable to make the payment. They also advised they would not accept a lower payment. Different representatives handled my issue at different occasions, they even did a financial statement, and still, they were firm in that I had to pay the minimum monthly payment as it was. My credit score and report have been SERIOUSLY affected. In the last two months, after constant threats that my loans where going to default, they finally realized I could n't make payments and ALL OF A SUDDEN, there was a program for which I qualified. They lowered my payment about {$75.00} only. I told them the minimum payment was still too high and compromising to that amount would be irresponsible. However, they said that was the best they could do. Upon agreement, I expressly noted that the amount was extremely high for me to comply on an ongoing basis. They required for XXXX set payments for the XXXX following months in order to " officially '' enter the program. While in the meantime, my credit is still being affected. Nonetheless, the payments were scheduled. For the next continuing month, XXXX XXXX continued to make collecting calls, they continued to send " final '' emails advising me to take action, etc. Many times I called to make sure everything was set and to make sure there was nothing pending, since I was still getting calls, emails, mail ... and I never received a written confirmation of the agreement I had entered with them, even though I requested it. Every time I call Sallie Mae, a representative provides different information from the XXXX I ad previous received. More than XXXX persons have " changed '' the terms to which I apparently agreed. They provide misguided information to students ; provide unreliable information ; they are extremely disrespectful ; every week I get a new " account manager '' even though my letters say my account Manager is XXXX XXXX.
They have not acted in good faith at all. They waited months to finally provide help, affecting my credit report, when they could have provided help before defaulting on XXXX of my payments. Their inconsistency with the information is not only misleading but misguided. They do n't even provide accurate information on the online account service, therefore, I do n't even know how my payments are being applied, etc. The minimum amount reflected online does not represent the correct amount ; the due date is not accurate ; the balance is not accurate. Their treatment is simply abusive. There should be oversight on how this company manages the students and student loans. Summerizing : - I cant repay my loan ; ca n't decrease my monthly payments ; ca n't temporarliy postpone payments ; and ca n't get flexible payment options.
- Dealing with Sallie Mae service : impossible with how payments are handled ; they are not clear or accurate as to what is the balance and what are the terms ( since every single person in that office says something different ) ; kept getting calls about my loan ; customer service personnel are rude and disrespectful.
|
| 02/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
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My Name is XXXX XXXX, I am from XXXX Montana and I am XXXX years old and I am filing a complaint against Sallie Mae and XXXX and XXXX XXXX XXXX XXXX that is affiliated with Sallie Mae.
There is a class action lawsuit against XXXX and Sallie Mae this year XXXX.
I am a victim of Predatory lending from Sallie Mae and their insurance company XXXX XXXX. I signed up for some private loans back in XXXX and was told lies from Sallie Mae. I was told they would work with me and my loan interest would be low. I was told by sallie mae that they would work with me on " income based '' repayments as well. I told them I was a XXXX student and I was XXXX. I was still given the loans and was pressured to take more than I needed and nothing would go wrong. Than in the last part of XXXX I was told I needed a co-signer for " just in case '' basis and nothing would happen to my co-signer. So my mother signed to be my co-signer and Sallie Mae told my mother we will not take any money or ask for any repayments until your daughter graduates. Than shortly after that the constant emails from Sallie mae become non stop to myself and my mother. Her name is XXXX XXXX. My mother is also XXXX and on a fixed income. I'm also on a fixed income as well and XXXX. The emails were nonstop to myself and my mother, So we literally had to block sallie mae. I tried to apply for a XXXX discharge and sallie mae said they would honor my appeals discharge application. Then I get a letter from their insurance company XXXX XXXX saying it was denied. Sallie Mae went against me and the XXXX act as well. I only work part time. I told Sallie Mae that and they said " Oh that's Ok '' we can still honor your XXXX appeal and have your mother taken off as your co-signer so nothing falls back on her. A co-waiver type of application. I asked about it when I spoke to sallie mae several times and was told several different stories. That they would work with us and than I would hear the complete opposite from another agent from sallie mae. When I called XXXX XXXX after I gotten the denial letter and asked why and told them I was XXXX by social security and from my doctor that agent said. He asked me if I was found XXXX before the loans were disbursed to me I said, " Yes I was found XXXX several years before I even applied for a private student loan '' and that agent from XXXX XXXX said in exact words ... '' Well that is considered " PREDATORY LENDING '' due to the fact I was consider through social security and have medical proof that I am XXXX. I should not have been given any loans at all. Sallie mae took advantage of myself and my mother who is my cosigner. Sallie Mae are predatory lenders. I want to file major complaint and find a way to join this class action lawsuit. Sallie mae harasses and sends non stop emails and mail letters and doubles the interest and amounts owed. They pressure students to take more money than it is needed. I didn't even take the full amounts offered to me. I was denied falsely by sallie mae and XXXX XXXX for my XXXX discharge. Myself and my mother are victims of predatory lending and will not be taken advantage of. We will not pay back a predatory lending company that takes advantage of people with XXXX. I need assistance on this matter please. DON'T LET OTHER PEOPLE BECOME VICITIMS OF THIS PREDATORY LENDING COMPANY!!!
THIS PRIVATE LOAN COMPANY NEEDS TO BE SHUTDOWN!!!
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| 06/16/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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First you can't get into their website if you try directly, SallieMae.com does not work when you try to login. But if you go through the hyperlink from an email, and there are MANY, you can. This is the company purposely trying to make it difficult for students to pay their loans and therefore charging more fees and interest. Effectively gouging an already sucked dry customer.
Secondly, there was never any notification to me that my interest would continue to accrue through deferment. I NEVER received any notification therefore they can not legally charge me. The notification I DID receive stated ALL student loans ( Private and Federal ) would NOT accrue interest while in deferment. Going over their website ( once I was able to get in using their shady tactics ) I can not find out how to get a consolidated report that lists just how much interest Sallie Me has been charging me since my first loan in XXXX ( I don't know the exact year because you can not find it on Sallie Mae 's website ). From what I can tell month to month I am also being double and in some months triple charged interest and late fees even when I pay on time.
I am willing to start a class action lawsuit in the vein of the XXXX lawsuit where Sallie MaeXXXX ( Link at end ) had to forgive all student loans taken out during a 6 year period of time. Now, this can be prevented if my interest is removed that was accrued during the FEDERAL deferment which is still ongoing and any that I have paid being REFUNDED. At this point I am not asking for complete forgiveness just the interest, Sallie Mae has a chance to prevent another XXXX XXXX settlement.
I also have about {$24000.00} in medical bills from the XXXX XXXX that Sallie Mae caused while in constant harassments of me during the Federal Deferment. But I am not asking for them to pay the medical bills right now, just the interest. I have resulted in extremely immoral means to pay them just to prevent being hospitalized again. My health and my life is irreparably harmed because of Sallie Mae and I will never get back to 100 %. I have lost YEARS if not DECADES off my life because of this company.
When I filed two complaints in XXXX they were laughed off and Sallie Mae continued their harassments. I can only imagine what they are doing to other lenders and how much they would also need relief if they can get it. How many others has Sallie Mae hospitalized or just flat out KILLED because of their relentless and unscrupulous tactics?
Lastly, as far as the CFPB is concerned, I have additional issues with this " official website of the United States Government '' in that you do NOTHING to actually help. Do you think if just emailing Sallie Mae helped any of the 73 emails I've sent them that they NEVER responded to would have resulted in a resolution? So what is it that you are actually here for? If not just to forward an email that Sallie Mae refuses to take seriously?
Sallie Mae is killing people and tried to kill me, this is unacceptable business practice and we do not live in a world where this can go on. Someone has to do something to stop this company from ruining more bright students lives.
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 08/03/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I graduated XX/XX/XXXX and in XXXX of XXXX my monthly payments started. The loans are : Sallie Mae Smart Option Student Loan # XXXX current balance $ XXXX@ 10.125 %, monthly payment is {$160.00}, Sallie Mae Smart Option Student Loan # XXXX current balance $ XXXX@ 10.625 %, monthly payment is {$160.00}, Sallie Mae Smart Option Student Loan # XXXX current balance $ XXXX@ 4.875 %, monthly payment is {$100.00}, Total current balance {$16000.00}, current monthly payment {$430.00}.
I have federal loans thru XXXX XXXX ( # XXXXXX ), current balance is {$35000.00}, fixed rate of 5.375 %, monthly payment for two years was {$11.00} based on my income. I recently got a new job and they increased the payment to {$370.00} which I could not afford so they reduced it to {$220.00}. If I have financial issues I call them and they work with you.
For all of XXXX, XXXX and XXXX we have been calling Sallie Mae to reduce increasing monthly payments. Sallie Mae only offered " Forbearance-can be authorized up to three months at a time, up to 12 months over the life of the loan. '' On their website under repayment options, payment difficulties page, they list " Delinquency and default '' " you can lose any interest-rate reduction programs for which you were eligible. '' Sallie Mae does not offer a reduction in the interest rate otherwise I could get a lower payment that I could manage! Last item they list is " If youre considering bankruptcy '' - " Its important to understand many student loans are not discharged through bankruptcy. '' " In cases where a loan is discharged, we remove the filing party from responsibility for the loan. The non-filing party remains responsible for the loan, no matter which type of bankruptcy is filed. '' So if I am forced to file bankruptcy - the student loans will still be due! And if I am granted bankruptcy, my parents who co-signed would still owe on the loans!
Under repayment options they only list, " If youre experiencing financial difficulty, please call us at XXXX ( XXXX ), so we can discuss any options that may be available for your loan. '' There AREN'T any options to discuss as they offer you nothing to help you be able to make the monthly payments.
Each month my payment would increase as they increase the interest rate. Most month 's I would make a phone call or use the internet online chat but they don't make the time to discuss " options that MAY be available for your loan. '' I have been delinquent several times, each time my parents have assisted to get me caught back up and they currently pay the full amount out of their checking account and bill me for half.
I am XXXX years old and because of Sallie Mae I may be forced to file bankruptcy but ( as pointed out to me numerous times ) my parents as co-signers will still be responsible for the full amount due.
If you read on Sallie Mae 's XXXX account, the numerous complaints from people that are in the same boat wishing they had never heard of Sallie Mae! The XXXX XXXX XXXX has many complaints filed against Sallie Mae but it seems to me that filing that complaint does nothing. Something needs to been done to help me and many, many others out there in the same situation! Filing bankruptcy, at our age, is not the answer but I can appreciate the anger, fear and desperation at trying to find a solution!
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| 03/13/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
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THIS IS NOT A DUPLICATE - THE PROBLEM WAS NEVER RESOLVED - NEVER FIXED. I AM GIVING YOU UPDATED INFORMATION AS WELL. SALLIE MAE DID NOT GIVE ME ANY FLEXIBLE OPTIONS TO REPAY MY LOAN AND DENIED MY XXXX APPLICATION. SEE ATTACHED - NO SOLUTION WAS GIVEN BY SALLIE MAE!
I am a XXXX XXXX XXXX Veteran, my only income is from the VA. I have XXXX children, rent, bills etc. Sallie Mae is not allowing me to lower monthly payments. Sallie Mae did not provide me with any options regarding payment options based on my income. Sallie Mae Bank is systematically and illegally setting me up for failure in repayment, adding interest on my forbearance ( adding to debt ) - they are giving me the run around, putting obstacles in the way, to prevent repayment and has failed to act in my complaint - in an effort to make me pay much more than what my loan really is. After I reached out to Sallie Mae, they sent me a form for XXXX XXXX XXXX XXXX ( XXXX ) and I filled it out and sent it back on XX/XX/XXXX. On XX/XX/XXXX, Sallie Mae sent me a letter and said that an outside company XXXX XXXX, had to review my form and get back to me. On XX/XX/XXXX, XXXX XXXX did not honor my XXXX request because they said I was " XXXX XXXX XXXX XXXX BEFORE the effective date of the loan of ending XXXX XX/XX/XXXX and loan ending XXXX on XX/XX/XXXX. '' So sorry, if I served my country honorably and got service connected XXXX - YOU WELCOME SALLIE MAE! I am in financial hardship and Sallie Mae has not offered me any alternative repayment plan for modification of loan terms. No income-driven repayment plan was provided to make my student loans more affordable. Sallie Mae Bank has caused me to have emotional distress that has affected my emotional well-being and I am a XXXX XXXX XXXX Veteran - Sallie Mae doesn't care - if my income is only from my VA benefit - where do they expect the money to come from to pay this outrageously predatory loan? Let 's be realistic - where is the income coming from to pay the loan! So, since Sallie Mae denied my XXXX loan request - give me an options! Sallie Mae , Inc has not gone through every stage of repayment with me and makes it more difficult and costly for me. I have accrued interest to my principal balance. Sallie Mae has taken away my protections, - there is no loan forgiveness. My XXXX impacted my ability to finish my degree program, I dropped out of XXXX - I didn't get to finish my degree program! SALLIE MAE, did not provide full forgiveness of my remaining loan amounts once the minimum number of monthly payments is met - I wasn't even given an option to pay back I requested for an income based repayment to have my monthly payments capped in direct relation to my income - DENIED. Sallie Mae , Inc. has harmed my credit - an XXXX veteran, whose XXXX is connected to my military service yet have not been given loan forgiveness. Sallie Mae , Inc. said they would remove all adverse information about the defaulted loan from my credit report and I believe Sallie Mae , Inc. is in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections Practices Act and Higher Education Opportunity Act of 2008 ( HEOA ) based on my individual circumstance. I have been harmed due to Sallie Mae , Inc. 's illegal practices.
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| 11/18/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have private loans with Sallie Mae that my sister was nice enough to co-sign for so I could go back to school. After graduation I contacted them about removing my sister as my co-signer. I was n't aware that they had certain criteria that needed to be met before doing this. I went through the motions and made sure everything they required I had completed. I applied for the co-signer release in XXXX XXXX. They denied the release stating that I did n't make the XXXX consecutive monthly payments. After researching my statements I saw that in XXXX XXXX I made the payment on the due date, but since it did n't post until the following date they claim it was late. So I continued to make my monthly payments and well before the due date until XXXX XXXX. After making the XXXX XXXX payment, I again applied for the co-signer release. Again, I was denied. This time they state my credit score does not meet their XXXX requirements. The score listed on the letter I received from Sallie Mae is about XXXX points less than what other sites are reporting my score at. Sallie Mae 's letter says the date they pulled my credit was XXXX/XXXX/XXXX and the other sites I use to monitor my credit say the information was updated XXXX/XXXX/XXXX. After calling their customer service and speaking with them, they told me it 's not my score that affected the decision, it 's the fact that I do n't make enough money to handle the repayment of my loans on my own. I have been paying the loans by myself since I graduated. My co-signer has never had to dish out even one penny to assist in my repayment. In addition to this, my boss has been kind enough to assist me in repaying my student loans as part of a tuition reimbursement program. I have a letter, on business letterhead, stating that they are going to be making the payments on my behalf the rest of the term of the loan. They are basically going to write me a check every month for the total of my monthly payment, I will deposit into my account, and make the payments like I have been doing. This situation is also affecting my sister ( co-signer ). She has been looking at houses for over year. Until she has her name removed from my loans, she ca n't proceed with purchasing a home as she has her own student loans in here name and the bank wo n't finance her with the total loan debt of both her personal loans and mine that she co-signed for. In XXXX when the co-signer release was denied she put off house hunting until I became compliant in XXXX XXXX. She 's in a position now where she HAS to find her own place but ca n't move forward until she is released as the co-signed. I do n't understand, I have made the payments on time with no assistance from anyone else, I made a decent salary, and now I have a financial guarantee with my boss essentially making the payments for me. I know my credit score is n't the best, I did go through a debt consolidation a few years ago which drastically lowered my score, but I am less than a year from completing that. All but XXXX account has been paid off through the program. My only opens loans are student loans and auto loans. I have XXXX judgement from a creditor that I had enrolled in the program, but that judgement was satisfied. And I have XXXX medical bills in collections that I am currently working on getting paid off.
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| 03/17/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Its rather important that you know that the student loan provider Sallie Mae is engaging in predatory lending, and because of this there Is an undue hardship brought upon the debtor ( myself ) and the debtors dependents ( my parents ). Predatory lending is defined as an unfair, deceptive, or fraudulent practice during the loan origination process, and specifically defined by the IG of the rDIC as Imposing unfair and abusive loan terms on borrowers. '' Sallie Mae lied to me during the loan application process, stating my monthly payments would be significantly lower than they actually are ( by roughly {$500.00} every month ). Only they have proof of that, as THEY record the conversations on the phone. Not me. On top of that, I understand why student loan interest rates are higher than mortgages or car payments, but the 10 % and 12 % interest rates Im stuck paying on approximately {$110000.00} make the loans unpayable, and Sallie Mae has refused to lower my interest rates. Ive been paying around {$1500.00} per month for over 2 and a half years now, and the total amount due has only decreased by a few thousand. This is not only unfair loan terms for a young adult, but its also abusive.
Allow me to present my case : Ive already provided how the IG of the FUIC defines predatory lending, although there 15 not a set legal definition, but I would also like to direct your attention to US Code Title ii Section 523 ( a ) ( 8 ) ( b ). That states : " A discharge under section 727, 1141, 1228 ( a ), 1228 ( b ), or 1328 ( b ) of this title does not discharge an individual debtor from any debt - unless excepting such debt from discharge under this paragraph would impose an undue hardship on the debtor and the debtors dependents, for - any other educational loan that is a qualified education loan, as defined in section 221 ( d ) ( 1 ) of the Internal Revenue Code of 1986, incurred by a debtor who is an individual.
I have entered a reduced payment plan, which is an absolute joke. Sallie Mae does not care about making the payments reasonable. I was paying $ XXXX/month, and now its over $ XXXX/month which doesnt help my situation at all. This is the second time Ive filed this complaint, and until something is done about it, I will CONTINUE to submit complaints. Sallie Mae is a PREDATORY LENDER by definition. If the CFPB gives a XXXX about the consumer, then they should legally do something about this. The most I can afford is about $ XXXX/month ( as I have another $ XXXX/month for XXXX, which is entirely reasonable ). $ XXXX/month is the MOST I could afford in the foreseeable future. If nothing is done about this, dont think for a second I wont publicize my story to as many people as possible and do everything I can to tell the truth about Sallie Maes predatory lending practices and the CFPBs inability to actually protect consumers. I have an audience of close to 50k people, and Ill make sure to run a scorched-Earth campaign that stretches far beyond that. I only have one life to live, and at this point Sallie Mae has completely taken it over. If I wont have a life, I might as well dedicate it to diverting millions in student loans from Sallie Mae AND reducing public confidence in the CFPB. Its a shame its come to this, but the CFPB can do their XXXX job and go after predatory lenders.
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| 09/26/2019 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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My husband has been out of work for over a year, dealing with XXXX XXXX XXXX has had two XXXX and heading for another. His salary use to be around 6,500 monthly and mine is only $ XXXX monthly. So we've had a huge financial crises.
We have two issues, one being that Sallie Mae has been abusing there repeat calling over and over to my phone, my church, my neighbors, my job, my husband ( he cosigned ) his cell phone and my children 's phones. You should subpoena full and complete phone call data, not only the calls dialed by the representatives, their dialer and robot calls. Accordance with federal or private loan laws these tactics are very, very unacceptable and should not continue, The higher education act along with the consumer protection act on abuse student loan harsh tactics on folks like Sallie Mae My husband called in XXXX and got everything setup on two more for automatic withdraw, it was agreed that the payments would start in XXXX on the XXXX.
I called them in XXXX as the payments hadn't run on the account. I was advised that the loans were in a deferment and no payments are due at this time.
The telephone calls started in later XXXX left a message and I returned the call. In the call the representative indicated that the account was in a deferment so there was nothing due.
I got another call in XXXX about than 15 days so this time my husband called and the representative indicated that there was nothing due. I asked her then why are they calling then, there has to be a purpose and she gave the balance information on the account and no payment was due. but then she started reading a script about bankruptcy and that no collection activity. I inquired if there was anything due and the lady kept repeating.
Now in XXXX we start getting at least 10 calls at home, my job and my church and my neighbors are bringing notes over that they are calling them. Her messages are a little disturbing as details are being provided over the phone on verbal messages on a machine and with live receptionist. Ms XXXX XXXX ( extension XXXX ) indicates that she has been calling all month no return calls. She is leaving extensive messages stressing urgent matters at my job stating that she is running out of time My husband returns the call yesterday and the lady indicates that the loans are 90 days past due and {$900.00} she was very rude, talked over me trying to scare him that XXXX was due in full, she could setup options to pay default was mentioned. He explained that there was nothing we could do this month, probably start next month. He explained that the call in XXXX where the representative indicated that the loans were not in repayment and nothing was due on recording. I also indicated that he could provide details on the call yesterday XXXX where Ms XXXX XXXX wouldn't help him and that if the loans would default that he would go to court and get a default reversal because Sallie Mae she was being recorded. She indicated that she is not giving him permission to record the call and she would not discuss the call further would not make arrangements and she was disconnecting the call. Ms XXXX XXXX would not help us setup arrangements. He advised them I wanted no more calls to my job, I am not allowed to receive calls at work and could loose my job.
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| 08/13/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Sallie Mae denies receiving a check payment mailed more than one month ago and has not applied my payment to my account in a timely manner.
I refinanced my Sallie Mae student loans into a single loan with another servicer. The payoff checks were mailed to Sallie Mae on XX/XX/2022 directly to their payment address listed on both my statements and their website.
Sallie Mae 's website says check payments will be processed in 7-10 days ( screenshot attached ).
On XX/XX/XXXX, I called to inquire about the status of my payment. Customer Service claimed they see no record of the payment being processed, or that the check was even received. Since this was 17 days after the check had been mailed, they opened an " investigation '' to find out whether the check had been received, and why it had not been processed if so. I provided check numbers and specific amounts, as well as the address they were sent to. According to my online account, that support ticket was closed one day later on XX/XX/XXXX. I received no update as to the result of the investigation, and there was still no payment posted to my account ( screenshot attached ).
I called again on XX/XX/XXXX ( 21 days after the check was mailed ). I was told again there was no update or payment received. There is no record that the check has been received, and they blamed it on USPS being slow. I was told to specifically call back on XX/XX/XXXX and that there should be an update on my payments page by then. There was not.
XX/XX/XXXX I called for a third time, ( 28 days after the check was mailed ). I was connected with a much more helpful representative that put me on hold while she reached out to other employees for assistance to look into whether the check was received. After almost an hour, I was told the same thing. There is no record of the check being received, to keep monitoring my online account. I asked about waiving my next payment/late fee as I am now paying two different loan payments for essentially the same loan. I was told that even though there is clearly a record of an investigation and I have been told this is unusual and needs to be looked into, I would need to go through the usual payment hardship/income based repayment options and am not offered any flexibility in the meantime.
It is now XX/XX/XXXX ( MORE THAN ONE MONTH AFTER MAILING THE CHECK ) and the payment has not been processed. In this time I have incurred two additional rounds of interest, and have needed to make two more EFT payments.
It is completely unacceptable that a process that is advertised to take 7-10 days takes more than one month. These loans are accruing interest ( at around 10 % APR ). If someone was paying their loans by check as their normal payment method, they would be charged late fees, have late payments on their credit report, and not have their payment applied in time before their next statement was issued. This is absurd, and appears as nothing but stringing along payments, denying receipt of checks, and brushing off borrowers so the company can avoid the loans being refinanced while they continue to be paid interest on them.
My advice from customer service on what to do if the payment was not posted before my due date, was to not make my loan payment, and hope the checked showed up soon.
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| 08/23/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have my XXXX XXXX private loan on auto-pay and have made regular on time payments since repayment began. I have also been making extra lump sum payments to my student loans for the past 3 years. I recently discovered that these payments were being applied to outstanding interest THEN principal. I reached out to XXXX XXXX to provide instructions on allocation of these extra monthly payments, so that extra payments are applied to principal first, and they advised that XXXX XXXX can not apply extra payments to principal only. XXXX XXXX is purposefully causing their lenders to incur additional daily interest by not allowing customers to apply extra payments toward principal. See chat with XXXX XXXX below.
Thank you for choosing to chat with us. An agent will be with you shortly.
Info at XXXX, XX/XX/XXXX : You are now chatting with XXXX.
XXXX at XXXX, XX/XX/XXXX : Welcome to our Live Chat service, I am a XXXX XXXX Customer Care Chat Advisor and will be more than happy to assist you today. With whom do I have the pleasure of chatting with today?
You at XXXX, XX/XX/XXXX : Hi- Is there a way to ensure that my extra payments are applied towards principal?
XXXX at XXXX, XX/XX/XXXX : I will be more than happy to provide you information on how your payments are applied. To better assist you, is it okay to ask you some additional questions?
You at XXXX, XX/XX/XXXX : yes XXXX at XXXX, XX/XX/XXXX : May I have your first and last name please?
You at XXXX, XX/XX/XXXX : XXXX XXXX XXXX at XXXX, XX/XX/XXXX : Thank you for that information. Interest accrues daily on the loan. Payments with XXXX XXXX are applied fees, interest, principal. If there are no fees on the account, then the payments get applied interest then principal.
You at XXXX, XX/XX/XXXX : Yes and I want them applied to principal first You at XXXX, XX/XX/XXXX : when I make extra payments You at XXXX, XX/XX/XXXX : I have auto pay taking the monthly payment from my account You at XXXX, XX/XX/XXXX : I have been paying lump sum payments for 3 years XXXX at XXXX, XX/XX/XXXX : All payments get applied fees, interest, principal. Unfortunately, we can not apply it to principal first.
You at XXXX, XX/XX/XXXX : I dont want to continue paying toward the interest You at XXXX, XX/XX/XXXX : what do you mean you can't assist?
XXXX at XXXX, XX/XX/XXXX : As long as the interest gets covered then the rest goes towards your principal.
You at XXXX, XX/XX/XXXX : Do I need to file a complaint with the Consumer Financial Protection Bureau to get my EXTRA payments applied the correct way?
XXXX at XXXX, XX/XX/XXXX : Payments with XXXX XXXX are applied fees, interest, principal. If there are no fees on the account, then the payments get applied interest then principal.
XXXX at XXXX, XX/XX/XXXX : As stated above once the interest is covered the remaining goes towards principal. Interest accrues daily on your loan.
You at XXXX, XX/XX/XXXX : XXXX so I need to change that when paying extra payments XXXX at XXXX, XX/XX/XXXX : That can not be changed. All payments with XXXX XXXX are applied that way.
You at XXXX, XX/XX/XXXX : Ok. Then I will be filing a complaint XXXX at XXXX, XX/XX/XXXX : Alright, besides letting you know how payments are applied with XXXX XXXX , is there anything else that I can assist you with?
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| 10/19/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I filed a complaint with the XXXX and the CFPB and nothing was done. These agencies allow predators like sallie Mae to get away with harming people.
This is my response and an additional complaint because the company is lying in their response to my complaint.
So it seems now that they are apologizing for confusion. This is a very classic tactic used by corporations when they are cited using unscrupulous practices. Their idea of a resumption plan was to get someone else on the hook for paying for the loan, NOT to have someone help me this is a blatant lie and I want the recording of the conversation sent to me and regulators. The very CLEAR comment was to ensure YOU get paid, not to help anyone. I specifically told you that I am picking up more shifts at my XXXX jobs even though I have long Covid AND am going to school XXXX XXXX so that I can graduate THIS YEAR. After THIS YEAR I will be able to get a full time employment as I will have graduated from XXXX XXXX with a high gpa and have extensive prior work experience and success. The company didnt care about that. They wanted their form of a resumption plan ( read extortion ) so that they can get more people on the hook for loans. This is predatory and Im appalled that this is allowed. There was a MAJOR lawsuit that sallie Mae lost with XXXX that was pretty enlightening. I would suggest that the CFPB look into how many people have been roped into this resumption plan and have been harmed by sallie Mae when they needed help. The representative on the phone told me that sallie Mae didnt used to force people to have a resumption plan to get help on loans but now they want to be sure to be paid. Essentially, instead of helping someone who is in a temporary situation, they are only interested in destroying their credit first so that they can force them to pay. This is legal loan shark type behavior and is XXXX of the reasons sallie Mae is a MAJOR part in the student loan crisis we have right now. There are many people that confuse this loan shark with federal loans. I didnt realize this until I was asked about it by a person who misunderstood. How many others have they caused confusion for and are hiding behind this nonsense about disclosures and the legalese? Its always the individual to blame with these predators, never that they have predatory and oppressive practices that are meant to exploit people instead of making money with any form of integrity. If this company is correct than, my resumption plan that I provided to them then as well as stated now should be more than sufficient to help me with payments. If they do not, it will be clear that they are lying. I will be filing additional complaints to more regulators and lawmakers. This is not acceptable and I have the privilege to stand up to these bullies so I will. This {$100.00} per month you are holding over my head is nothing compared to the marketing dollars you will have to spend in order to deal with my exposure of your abusive practices. This letter that was a response was an insult to me and anyone else that has asked for help. I am now demanding that there be some mitigation for me and my co-signer who are very clearly having temporary trouble and are working out ways to get into a better financial position.
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| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I used Sallie Mae ( XXXX ) as a borrower for XXXX student loans. The first loan covered me from the XXXX school year and the second loan covered XXXX school year. Six months after graduation I was told my monthly loan payments were to total {$920.00}. I was unable to pay that ridiculous amount, which is when Sallie Mae then suggested I enroll in a 3 month forbearance period. In order to enroll it would cost {$50.00} per loan, and that {$50.00} would be credited to the interest of each loan. Once the three months were up I was able to re-enter a period of forbearance while paying the {$50.00} per loan. I was still unable to pay, and was unable to pay for about a year. Sallie Mae offered no alternative in order for me to pay an appropriate monthly cost. Sallie Mae continued to use forbearance as my only option to keep my loans in good standing. Upon entering almost a year of forbearance Sallie Mae notified me that I was no longer eligible to continue enrolling in forbearance. For several weeks I received phone calls everyday at extremely inconvenient times during the evening ( around XXXX ) regarding my loan status from numerous numbers and account managers. At that point, a Sallie Mae account manager suggested that I provide information regarding my financial standing in order to enroll in an income based repayment plan. Every account manager I spoke to provided different information regarding a potential repayment plan. It was rare that I was able to reach the same account manager more than once.I then stated that no one had ever suggested that to me prior to my year of extensive forbearance payments. The account manager made no direct response to that comment, but ensured me that I would now be eligible be to enter and income based repayment plan. I am currently enrolled in a repayment plan that costs me {$310.00} a month for the months of XXXX XXXX, XXXX XXXX and XXXX XXXX, instead of {$920.00} a month. If that program had been offered to me previously I would not have accumulated so much additional interest/debt. At the current moment I am temporarily laid off from XXXX of my XXXX jobs which has changed my financial standing drastically. A day after receiving such news ( XXXX XXXX, XXXX ) I contacted my account manager notifying them of my change in income. Her response was " What do you want to do about it [ the account ]. '' I responded stating " The reason I 'm calling is to discover what my options are. '' She rudely responded that nothing could be done, and if my mother ( co-signer of XXXX loan ) would be willing to help with the payments ''. I feel that the employees of Sallie Mae/XXXX are extremely unprofessional and provide as little assistance with the the repayment processes as possible. As per Sallie Mae, every phone call is recorded which will provide verification of each statement made within this document of complaint. I also have not received any confirmation of payments made for any of the forbearance periods or for the {$310.00} I provided them on XXXX XXXX. It also seems that my documents on the Sallie Mae website regarding my times of forbearance have disappeared from my correspondence summary. Which is why I can not provide supporting documents regarding this complaint.
|
| 09/06/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am going through financial hardship right now. My income was decreased and my husband lost his job. I contacted Sallie Mae back in XX/XX/2022 because I couldnt make the payments. They did their little questionnaire and determined that I couldnt afford to make the payments. They said they could put them in forbearance. They told me I would have 3 months forebearance. But they wouldnt accept the {$50.00} anymore. It had to be the payment in full. This is ridiculous because obviously Im calling because I can not afford the payment. Nonetheless since I have coborrowers that I dont want to mess up their credit I borrowed money so I could make the payment to put the loans in forbearance. However the following month I got a notification my bill was due. This is XXXX. So I called and they informed me that I did not qualify for forbearance. I had to make 12 full payments first.
This is the most ridiculous thing Ive ever heard. So at that point there is nothing I can do. Now we are going to almost 3 payments past due. I get an email from them that there are options available for me to make up the payments etc.
So I call them again. This is in XXXX. The representative I speak to informs me that I already used my forbearance and now I have to make the payments. I told her I never put the loans in forbearance. I never even got an approval letter or any notification that my loans were in forbearance. She said me or my co borrowers put them in forbearance. I told her this was impossible since I am the only one who speaks to them and pays them.
So they said they would tell me who put the loans in forbearance. After a long hold they came back and tried to accuse me of something else. They wanted to distract me from the question about forbearance but I quickly brought it back to the forefront of the conversation by asking who placed my loans in forbearance. She reluctantly admitted that Sallie Mae had placed my loans in forbearance without notifying me and did not ask me if I wanted to put them in forbearance and they never even sent correspondence out. If I log in to my account I can not find any document stating my loans were in forbearance. However, I can not get forbearance now that I need it because I supposedly used it. I have zero documentation or emails notifying me or documenting my loans in forbearance. For all I know its another lie Salle Mae does to their borrowers to ruin their lives. Worst company ever. Liars. Theyre going to ruin my credit and my coborrowers credit over a supposed forbearance that I have zero documentation on. They are liars. They need to give me a forbearance until I can return to work full time and they need to give me payments options. They need to be prosecuted for all the lies they tell borrowers and all the underhanded dishonest things they do.
So I went looking for my forbearance request and I found something more interesting. They never put my loans into forbearance. They had a system error of which I was unaware that affected the billing of the loans. So they should be able to put my loans into forbearance. And they are total liars. There is absolutely NO reason why my loans can not qualify for forbearance and other assistance programs.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I graduated a from 2 year college ( at the time ) with over {$70000.00} in debt with Sallie Mae. Thankfully, I had the 6 month grace period to find work until I had to start repaying back my loans. After the 6 months, I had started a minimum wage internship with a company that related to my field. During the internship, I quickly realized I had not been fully prepared by the school and there was a lot I had to learn.
During my second year, I had started to feel cheated by the school. I was one of the few who had joined a new program - which turned out to be mostly lectures and loading and unloading staging props and sets into and out of a studio they would be no longer using. The program did n't continue after that year, and my classmates also feel cheated from it as well.
During my internship, I had no other choice but to place my loans into forbearance since Sallie Mae would n't lower the sky high monthly payment of close to {$900.00}. My dad happened to be my cosigner, he was forced to retire a few years ago because he has XXXX from XXXX and is XXXX. His monthly check from social security is his only income, which he uses to provide for my mother who is also sick, himself and the bills for the house. For some reason, Sallie Mae wo n't lower my payments because of the amount of money my dad receives ( which really is not a lot to begin with ), no matter how low my income is.
I was lucky enough to get hired by the company right after my internship and started to pay back my loans with some help from my father - perfect timing since I had used up all of my forbearances available. A few months later, the company suffered major cut backs and had to let go of an entire department, which included me. I started XXXX for the time being, which is not really steady income as you may know, and my father and other family members have been helping out with the loan payments since I also spend most of my time at home taking care of both of my parents who need the help.
After over a year of struggling to make on time payments with the minimum payment ( being the {$900.00} ) the extremely high interest on the loan has already increased the total amount due and none of my payments have barely made a dent to it which is heartbreaking and outrageous. I 've even tried to refinance with other loan companies and I keep on getting rejected either because of my income, or the amount of the loan is too high or because I do n't have a 4 year degree. I would love to go back to school to get one, but I 'm already living in a nightmare full of debt I ca n't imagine taking on a single penny more.
I 'm XXXX years old and I would of loved to of had my own apartment at least by now, and I do n't know if that will ever become a reality even if I do find a steady job soon with these high monthly payments which keep on increasing. My father and other family members are giving me all they can and I 'm starting to really feel like a charity case. If I would of known that this college and these loans would of put a huge burden on me like this, I do n't think I would of went. I was told in the beginning that there would be repayment options and I would be prepared for my field and I was duped.
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| 09/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
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Dear Sir or Madam : I am writing to you because I am having a problem with XXXX XXXX in that they have violated my rights within the Fair Credit Reporting Act.
XXXX XXXX XXXX XXXX XXXX XXXX, Delaware XXXX This correspondence is a request to have late payments removed from my credit score report. Since both of my loans were granted retroactive forbearance on XX/XX/2017 covering the periods of XX/XX/2017- XX/XX/2017, XXXX XXXX is obligated by the FTC to update previously reported information, therefore both of my loans should not be listed as 90 days late, failure to update these records is in violation of Section 623 ( a ) ( 2 ) of the FCRA .
I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
After filing a dispute with all three credit bureaus, XXXX XXXXrepresentatives said that because the delinquent payments were accurately reported in those months that any subsequently initiated deferments would not allow for XXXX XXXX to update reports to CRAs to show that the payments were not late and actually in deferment.However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * Again both of my XXXX XXXX accounts that were reported as 90 days late are now under deferment effective beginning XX/XX/2017 to XX/XX/2017 when I started making payments again so failing do update these records is a direct violation of the Fair Credit Reporting Act.
I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that my two loans XXXX XXXX XXXX XXXX XXXX XXXX - XXXX and XXXX XXXX XXXX XXXX XXXX XXXX - XXXX be updated and corrected to remove the 90 day late marks on my credit report.
I spoke with someone named XXXX in the Customer Advocate Office of XXXX who told me that they will not do anything further therefore disregarding my rights as outlined in Section 623 ( a ) ( 2 ) where furnishers i.e. XXXX, must UPDATE AND CORRECT information.
Thank you.
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| 09/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I used to always pay my student loan payments on time. However, last XXXX of this year ( XXXX ) I lost my employment and have been unemployed for most of the year living with just part times and unemployment benefits. I explained many times the situation to Sallie Mae when I noticed my student monthly payments continued to spike higher and higher and I could no longer pay them. I asked for some sort of temporary debt relief program with lower payment. 95 % of the time they told me I did not qualify for anything in my case, and that the only program that they could offer me after interviewing my co-signer financially would be a specified amount they determined, not what I could actually pay, once we went through that process, I quickly learned $ XXXX month would still be too high in my circumstances. I continued doing the best I could, making payments of at least {$120.00} a month, which was what I could afford at the time. I kept getting behind on my payments however, and eventually the debt harassing started. Calls day and day out nonstop, to my personal cell, my house, emails, texts, and letters in the mail to both myself and my co-signer. Eventually I found a job in XXXX. One day out of many I called them to try to work something out with them to where I could actually repay and get caught up, one of their reps ( " XXXX '' XXXX ) offered me a graduated repayment program. She said she would sign me up for twelve months, making graduated low payments of {$93.00} a month. She interviewed me, collected my name, social security, and bank information and we proceeded with the agreement interview over the phone. Finally she gave me a confirmation number : XXXX XXXX on XX/XX/XXXX. She said it would just take a few days for that to reflect in my account. Later the same day she called while I was working and left voicemail requesting I call her back regarding our previous conversation. Never did because I was busy and found it odd.
However, not seeing any change to my account online on the Sallie Mae Portal I called the XXXX number and spoke to a rep then a manager and they told me I needed to repay the past due amount of almost $ XXXX immediately or they would report me to credit reporting agencies. I was confused. Then, they told me that the said agreement I had signed up for to repay did not exist in their records and that it never happened.
They have continued to call, harass, and try to collect debt despite that agreement. From conversations with them it sounded like something happened on their end where they made a mistake and just revoked the agreement without notifying me or my approval. I asked said I understood if they made a mistake, but just wanted a similar program if not that one to finally be able to repay them and get back on track. They refused, said there was nothing they could offer me.
Recently they reported me to credit reporting agencies and negatively affected my score and my co-signer who happens to be my mom who is retired from a XXXX XXXX and sometimes lives in XXXX with her family. I want someone to do something about this. My only mistake was borrowing from advantageous companies like this to be able to pay an education.
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| 10/26/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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|
Web |
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Several times over the past five years ( since XX/XX/XXXX ) I have attempted to contact Sallie Mae to check on my loan balance. My privileges to view my online account were taken away since I filed Chapter XXXX Bankruptcy in XX/XX/XXXX. I was also told they were unable to provide me any information via phone as it would be looked at as an 'attempt to collect a debt ' and under the Bankruptcy Federal Rules, they are not allowed to do that. ( I would like to note, payments were still made on my account to Sallie Mae all throughout the course of my bankruptcy via the trustee assigned to my bankruptcy case .... ).
Fast forward to XX/XX/XXXX, I contacted Sallie Mae in an effort to finally be able to view my account online and begin making payments on my account. I notified Sallie Mae that my bankruptcy had been discharged in XX/XX/XXXX and that I would like to now have access to my information again so I could re-pay my debt. I indicated that I would like to see my payment history and detail. Sallie Mae told me that my balance was {$300.00} and that I could not have access to my information still since they did not have record of the bankruptcy discharge. After much complaining on my end, and a call transfer to another department, the new person I spoke with said I should be able to view my information now, it was their mistake and she would send me my account detail.
Instead, I received a letter dated XX/XX/XXXX noting Sallie Mae was recently informed that I filed for bankruptcy and since they are unable to verify any bankruptcy filing, I would need to send proof of the Notice of Commencement of the Bankruptcy case via either fax or mail. I have been in the process of trying to obtain that information to provide to Sallie Mae.
Sometime in the beginning of XX/XX/XXXX, I completed a customer satisfaction survey with unfavorable comments on how I felt Sallie Mae has handled my inquiry.
In the meantime, I received another letter dated XX/XX/XXXX noting that my loan was sold/transferred to XXXX XXXX XXXX XXXX on XX/XX/XXXX and that my account has now gone to collections.
A representative from XX/XX/XXXX XXXX called me today, XX/XX/XXXX to try to collect the debt. I let them know I am more than happy to pay off my debt, however, to ensure my payment is credited correctly and considering I have not been able to view ANY account details for the past five years, I would like some sort of account detail for my loan. XXXX XXXX noted that XX/XX/XXXX does not typically have any sort of account information and that she would contact a service area to try to obtain that information. However, in the meantime, my credit report would probably just have to take the hit.
I am MORE than willing to pay my loan balance. I have paid on this account continuously for the past five years and would like to continue to finish out the balance of the loan. However, it is not unreasonable to be able to see account/payment detail for my account to ensure there is in fact still a balance remaining, to see how payments were applied in the past, to ensure everything is in good order, etc. etc.
Any help in resolving this issue is greatly appreciated!
Sincerely, XXXX XXXX
|
| 09/14/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
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|
Web |
Servicemember |
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On or about XXXX XXXX XXXX, my daughter submitted a loan application with Sallie Mae in the amount of $ XXXX to cover the school expenses for her trade school ( XXXX XXXX - XXXX ) that were not otherwise covered through FAFSA. On that same date, I co-sign the loan application and it was submitted back to Sallie Mae for processing.
On XXXX XXXX XXXX, my daughter contacted Sallie Mae and found that her loan application was denied on the basis of the co-signer denial. I went out to the Sallie Mae site and saw the denial without explanation ; so, as instructed by their site, I contacted their Customer Service department ( XXXX XXXX ) and spoke with " XXXX ''. He confirmed the status of the loan application denial, but could not provide an explanation because their " process '' does not allow their Customer Service personnel from viewing said information ( Oddity # 1 ). He did put in a request through their automated system to generate an explanation letter and that I would see it within 24-48 hours.
On XXXX XXXX XXXX, I was notified via email that the loan denial explanation was out on the Sallie Mae site in my account ( I have a previous relationship with them due to co-signing student loans for my son ). I download the explanation letter and it was the standard boiler plate denial letter without a clear reason for denial ... just listed the potential reasons. Since my credit standing is very good at this point, even better than it was when I co-signed loans with them for my son, I was very confused ; so, as instructed in their letter, I contacted their Customer Service department again. Again, the Customer Service representative could not help me, so she patched me through to the Originator Department and I spoke with " XXXX ''. XXXX reviewed the account information ; and, as it was with the Customer Service personnel, he was unable to view the actual reason for the denial and stated that this was the process and policy per their Corporate Headquarters. He did submit a request for a full explanation letter to be sent to me via snail mail and that I would see it within the next 30 days. The problem is that my daughter 's school begins in less than 60 days and I explained I could not wait that long, but he said their was no one else he could refer me to expedite the help request.
I believe the only reason that is causing the hiccup with this loan application is the outstanding $ XXXX in loans I 've co-sign for my son with Sallie Mae, but none of them are delinquent. I state this because my credit is very good, I have no delinquencies and I have a decent income ( $ XXXX ), plus I 'm a veteran and still currently employed by the XXXX XXXX XXXX ( 20 years XXXX XXXX, 16 years XXXX ).
My daughter will be resubmitting her applicable using her grandfather and/or aunt to co-sign for her and those should go through with ease, but I am not satisfied with the multiple layered bureaucracy and the fact that XXXX and XXXX XXXX representatives of Sallie Mae can not assist a customer with a simple task, especially one that could possibly be resolved over the phone.
Sketchy business practices to say the least. Please look into this matter for me.
|
| 07/17/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I have a private student loan through XXXX XXXX. The total amount received each semester reflects both the amount of tuition plus the amount that is estimated to be the total living expenses for a semester. The funds are directly distributed to my school, XXXX XXXX University XXXX XXXX XXXX ( based out of XXXX, TX ), who is supposed to apply the funds towards tuition and then distribute the remaining balance to me ( since after all it is MY loan and I'm paying interest on it ). This is the second semester in a row that the school has kept my funds. Last semester, XXXX XXXX distributed the amount of {$12000.00} to XXXX XXXX University on XX/XX/XXXX. A credit of {$4800.00} was supposed to be disbursed to me for living expenses for the semester. Instead, I didn't get my disbursement until XX/XX/XXXX, leaving me with no money to live off of for the entire semester. I realize this is a problem with the school and not necessarily XXXX XXXX, but I believe XXXX XXXX should hold the school accountable for making sure students get their money in a timely manner. I called XXXX XXXX on two different occasions, and both times a customer service representative told me that once the funds are in the school 's possession, what happens to them is out of their hands. I don't understand how that could be possible as the loan is in my name and I'm the one making interest payments on it. If that were the case, what's stopping the school from keeping my money indefinitely? I believe that the school is using students ' funds to either make interest by keeping the money in their private bank account for an entire semester, or they're using the funds improperly in some other way. It's a very small school and in no way should it take 4 months to distribute these funds. It happens to multiple students every semester. XXXX XXXX disbursed my funds for this semester to the school at the end of XX/XX/XXXX, and now in the middle of XXXX I, once again, am without funds to pay rent or bills ( which is ridiculous because I'm still paying interest on loan money that is not even in my possession ). When I reach out to the school or to XXXX XXXX they are of absolutely no help, and I believe that XXXX XXXX doesn't care at all that the school is taking advantage of us. I believe that XXXX XXXX should be held to a higher standard than what they currently are. The school should be required to distribute the funds in a timely manner.
This is a complaint that I've filed previously. XXXX XXXX responded and stated that they contacted XXXX XXXX XXXX XXXX and they responded stating that they disbursed the funds on XX/XX/XXXX. This is a downright LIE. They did not disburse my funds to me until XX/XX/XXXX. My bank statements are attached to prove it. How can you possibly let them do this to students? All it's doing is hurting us, and this fraudulent activity on their part is going to cause the school to shut down and therefore cause XXXX XXXX to lose customers. This is horrible business and everyone involved should be ashamed. I didn't respond to the company 's response sooner because I received no notification that the complaint had been processed. Original complaint # : XXXX
|
| 12/11/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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|
Web |
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I obtained a $XXXX XXXX XXXX loan from Sallie Mae in XX/XX/XXXX. The loan was made directly to me with the purpose of the loan being to cover living expenses after I graduated from XXXX school. The loan disbursement date was XX/XX/XXXX and I officially graduated from XXXX school on XX/XX/XXXX. The loan was entering repayment in XX/XX/XXXX, so it never went past due. In XX/XX/XXXX, I filed Ch. XXXX Bankruptcy in Missouri. The bankruptcy was discharged in XX/XX/XXXX. My bankruptcy case number is XXXX. Sallie Mae continued to report on my credit report the debt was owed and my bankruptcy attorney sent them a letter stating the debt does not qualify as a "student loan" and it was discharged with the bankruptcy. My attorney stated in the letter that Sallie Mae was violating federal bankruptcy law and any questions or contacts relating to this debt should be made to him, my attorney. Sallie Mae has acknowledged receipt of this letter from my attorney.
I hadn't heard from Sallie Mae since my attorney sent that letter until recently. There was a pending class action law suit over this exact matter in the XXXX Circuit Court of Appeals. The XXXX Circuit recently decided in In re: XXXX XXXX XXXX, case No. XXXX that XXXX XXXX loans are dischargeable in chapter XXXX bankruptcy. Once the decision came out, Sallie Mae resumed collection efforts.
Initially, I was sent multiple letters to collect and I received multiple phone calls, I've saved the letters and voicemail messages. On XX/XX/XXXX, I wrote and mailed a letter to Sallie Mae, which was sent certified return receipt requested. The letter stated that Sallie Mae was notified that I'm represented by an attorney yet they still attempted to contact me to collect a debt. I stated that I do not owe this debt, it was discharged with my bankruptcy in XX/XX/XXXX. I included a copy of the letter sent by my attorney with this letter sent by myself. I also included proof of the discharged bankruptcy, stating I do not owe Sallie Mae any money. This letter was received by Sallie Mae on XX/XX/XXXX.
Since that time, the communications to me have slowed down but not ceased. Sallie Mae has left me multiple voicemails after receiving this communication from me. The letter was mailed from my home, with a computer printed return address label for my current residence. On XX/XX/XXXX, Sallie Mae faxed two requests to my employer requesting my information. The letters were faxed simultaneously, one to our office in XXXX, MO and one to our office in XXXX XXXX, MO. I believe this was done out of spite in an attempt to harass me. Additionally, this evening Sallie Mae called my sister in Virginia asking about my location. My location is not a secret. Sallie Mae is attempting to bully me into paying them. They are breaking numerous laws while attempting to collect on a debt I don't owe and they have never responded to my letter stating the debt isn't owed. I will include a copy of the letter that I mailed to Sallie Mae.
Here is the tracking information for the letter I mailed to Sallie Mae:
Certified USPS tracking number - XXXX
Return Receipt USPS tracking number - XXXX
|
| 12/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
Servicemember |
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Hi, I have Cds, Money market, and saving account with Sallie Mae for over a decade. I have signcificant amount of funds overall among all the accounts i have with Sallie Mae. I reached out to Sallie Mae customer service on XXXX on XX/XX/XXXX and spoke with a rep called " XXXX '' and asked for her assistance in change my username since I am not able to do that on my own on their website, has to be assisted by a live representative. We changed my username and password with her assistance while she was online. I was not able to login in that day and she advised me to try about 24 hrs. I tried over the weekend, could not get in. Called on XXXX XXXX XXXX. Spoke with XXXX. He tried to walk me through the basic trouble shooting, change browsers, create a new account, change passwords etc. Could not solve the issue. 45 min or so later, he said he would work on it offline and call me back. Did not hear from him yet as of today. Called on XX/XX/XXXX, " XXXX : picked up teh call, asked her to connect me to XXXX, she couldn't but sent me a message to call me back. Did not hear from anyone. Called again about XXXX XXXX cst. Kept getting messages that the team was in a meeting and to call back after XXXX XXXX est. Called back at XXXX XXXX cst. Was on hold waiting for a live rep and finally got the system to have someone call me back. " XXXX '' called me back at about XXXX XXXX cst. 45 - 50 min of same drill as with XXXX, basic trouble shooting, no solution, asked her to transfer me to a supervisor/manager who may be more empowered to help. She said it is 24hrs turnaround for a manager to call me back and couldn't connect to any manager live. She supposedly was working with a manager " XXXX or XXXX '' to help resolve the issue. Finally she said she would need to write a ticket and wait for IT to help. She would call me back on XX/XX/XXXX. Have not heard back from her or a manager and my issue has not been resolved. I can't access my accounts via my laptop or via app on my phone. There has been no change in my network, network service provider, browsers or tools I have typically used to access my sallie mae account on my end. Last time i was able to access my account was about XX/XX/XXXX or XXXX. I strongly believe the glitch is on Sallie 's Mae end with the change in username. To date, almost a week since the issue was first identified, I have no resolution and no access to my accounts and funds which include my paycheck DD, my childcare funds etc. Sallie Mae team seems to be very inefficient, callous, lacking in expertise and sense of urgency to solve my issue!!! I don't seem to have recourse other than to keep calling, going to the same basic troubleshooting with anyone that picks up the phone and keep looping while my funds are stuck!! I need immediate access to all of my accounts!!! I don't have hours to try calling sallie mae to get to the front line support that is limited in capability, keep looping because of their inefficiency.
My holidays are now impacted and stressed until I have access to my accounts!! I appreciate a prompt investigation and support from CFPB to unlock access to my accounts immediately
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| 02/10/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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As a young person in today 's rapidly growing world I took it upon myself to get a degree to better my chances at having a better future. Unfortunately during my time at XXXX College and XXXX University I found myself, like most blue collar students, having to borrow money to make it through. I was told that not alot of places will lend to a student who does not have a high credit score, this made things more tense, until I was told that Sallie Mae could help.
This was not really a blessing but a curse in disguise. At this time I was working a part time job as a XXXX not making anything and still had to work there even after my graduation in XXXX 2015 because the economy is bad and it became harder to get XXXX even after getting a degree. So a few months before my loans were due XXXX found myslef worrying about how can I be more proactive about getting on top of things and making my life easier. Well the answer I was looking for was never found.
I called Sallie Mae about two months before and spoke with a representative about what i could do because it seemed like every loan I used from them was separate and had its own minimum payment and interest rate. I thought to myself this could not be right because that would mean i would have extremely high minimum payments and I would never pay this off living on a XXXX salary. Unfortunately my doubts were actually reality! The representatives I spoke with the first time told me that I was correct and that there was nothing they really could do at the time to consolidate them.
At this time i was mad as all get out because how is that we go to college to become better yet we get stuck with tremendous amount of debt and hold us back from continuing our pursuit in academia. After speaking with a few representatives I get ahold of a different person they tell me that they can lower my payments from about XXXX to about XXXX. I am at this point tired of trying. They would never consolidate nor offer me the ability to add a cosigner.
After this occured I gave up. I tried finding different loan companies that would consolidate but because I had so much debt no one would touch it because the loans ruined my credit score. Now at this time I am stuck and do not know how to fix my situation.
So I call them back and ask again and i still do not get any help. Now remember, I started this way before they were due and now it is past due. Now it is almost two months past and they threaten me with collections. My credit score has dropped tremendously and now they tell me we can give you 2 % interest rate and a payment of XXXX per month. Um, excuse me but why did you not help me before when you knew i could not afford the original payments and now I have a XXXX credit score and stuck with a financial burden that already adds stress to my already stressful life seeing how my job is not particularly liked at this time.
It has caused an undue hardship on me and my family and quite frankly it is not fair. I can not find anyway to get out or get help. So maybe this rant can help others and maybe bring attention to a problem that needs a lot of help fixing!
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| 03/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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I filed for XXXX XXXX bankruptcy ; my loans included in the schedule filed as docket XXXX with the court. On court docket XXXX text, the court trustee XXXX XXXX XXXX verbally confirms the discharge order granting the claims scheduled of {$110000.00} is XXXX without payment. Docket XXXX entry then states, This is a text-only entry. There are no documents attached. Page XXXX of court docket XXXX also states, debts for most student loans are not included in this bankruptcy. I have sent Sallie Mae certified mail with XXXX exhibits to prove this private loan for a school that doesnt receive Title IV funding is unlike most protected loans my court paperwork reiterates are protected and is in fact among those eligible for discharge. I am attaching XXXX XXXX written response to my dispute that states they did their research and have confirmed UNM Continuing Education ( UNMCE ) is an accredited college. XXXX unsure how Sallie Mae obtained this information because I have provided them with the following link for the Database of Accredited Postsecondary Institutions and Programs XXXX XXXX XXXX XXXX XXXX to confirm accreditation. XXXX is not a four-year school called the XXXX XXXX XXXX XXXX ; this is a trade certificate school called XXXX Continuing XXXX XXXX XXXX ). I will also attach my enrollment emails with XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, who details how XXXX is NOT an accredited program and is merely a professional development program. In other emails, XXXX informs me that this online course will have an externship available at the completion to gain hands-on phlebotomy/EKG experience, etc. XXXX states this will include an externship since I initiated this email, stating the externship as my desire to pursue this program versus others researched. However, after my program, I received an email from XXXX, which is the servicer that XXXX allows to host this course, stating there were no externships available in my hometown yet. Therefore, I included this email to Sallie Mae with the 25-page exhibits to prove how this can now classify under ATB Falsification . However, Sallie Mae 's response letter states this is an issue with the school, not them. I know from sources such as this consumer gov domain ( https : //www.consumerfinance.gov/about-us/blog/busting-myths-about-bankruptcy-and-private-student-loans/ ) that I do not need to hold an adversary meeting to prove ATB Falsification , for this type of non-accredited school and it is and can be XXXX with regular consumer debts. However, Sallie Mae is disputing the fact that this school is accredited too. The fact that the hands-on externship wasn't available at completion has hindered my ability to obtain employment as a XXXX XXXX. XXXX program supervisor, states in this email, " Many of our graduates go on to work for doctors offices and health care providers, one of such is XXXX. However, XXXX XXXX due to their own internal rules requires an accredited college program, which we are not. '' NOTE : unable to attach entire 25-page exhibit listing because it's XXXX KB so I am attaching a condensed version. Please reach out to me if needed.
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| 12/18/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XXXX XXXX - 1st found out that I had Sallie Mae loans in my name ( XXXX ) and federal ( XXXX XXXX ) and have determined that XXXX XXXX obtained these loans fraudulently without my authorized signature, and also without loan entrance counseling. I contacted Sallie Mae Allegations and Fraud Department, Office of the Customer Advocate, police department, XXXX XXXX, XXXX, Florida Attorney General, XXXX XXXX XXXX. I have documents ( time sheets ) that show that the date all the federal and Sallie Mae loans were applied for, reviewed, acknowledged, processed, and signed for that I was at my place of employment with no access to a computer and social media that evidences that after work I was at a dealership test driving a car. I also received no benefit from the loans as XXXX XXXX misrepresented and when I requested XXXX as my major, XXXX told me I had to take XXXX XXXX first ( which I found out in XXXX XXXX that XXXX XXXX did n't even have a XXXX program at XXXX in XXXX XXXX when I applied! ) I now have totally useless credits from XXXX XXXX and have begun college education all over again, from the very beginning.
XXXX XXXX - submitted paperwork to Sallie Mae Allegations and Fraud, as instructed by XXXX in the Sallie Mae XXXX XXXX, with police report, affidavit, and documentation.
XXXX XXXX - Sallie Mae denies my loan discharge due to fraud. I request IP address of where loans were generated, and am denied this information. I believe the IP address would further validate my documentation that these loans were obtained fraudulently in my name without my authorized signature. I also request documentation of their investigation as to why the discharge was denied, and am also refused this information. XXXX XXXX - I resubmit documentation with new evidence that my Sallie Mae loans were obtained fraudulently and with no loan entrance counseling ( this is a federal mandate ). I sent this paperwork to Sallie Mae Allegations and Fraud and Office of the Customer Advocate. Calls have been placed in regards to status and determination, as well as certified letter sent XXXX XXXX XXXX requesting update. I have received no update or decision or request for further information from either Sallie Mae Allegations and Fraud Department, or Sallie Mae Office of the Customer Advocate as of today, XXXX XXXX. One phone call placed to XXXX XXXX. and XXXX stated that XXXX, my XXXX XXXX would be calling me to discuss. I have never received a call from XXXX. I would like the IP address and status update that customer service has not provided. It has been over 2 months since filing my appeal for loan discharge based on fraudulent loans, and I have had no communication from Sallie Mae. They also began billing me for interest for the fraudulent loans, even though I am still in school, and I have filed for fraudulent loans, and have requested loan payments to stop. I am fearful to stop paying them, as I do not want to jeopardize any financial aid grants I may qualify for as I have begun all over again my college in XXXX XXXX.
XXXX XXXX, XXXX - still no response from Sallie Mae. Thank you very much for your help.
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| 03/15/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been trying to get a XXXX discharged processed with Sallie Mae for over a year. I have given them everything they and theyre servicer XXXX XXXX have requested. They keep claiming they need additional information but they wont tell my doctor and I what additional information they need. None of the phone numbers they have given are attended by a human.
Over a year ago I applied for a XXXX discharge with the student loan provider, Sallie Mae. They told me they do, offer XXXX discharges. The request was forward to XXXX XXXX for processing. XXXX XXXX keeps claiming they need the same information over and over.
They claim to need a signed doctors statement.
I have provided this at least 12 times.
I have sent the requested documents via email, fax, through their website and through the US mail. In addition, my Doctor sent them directly from her office.
When I call Sallie Mae to get it resolved they tell me to call XXXX XXXX. When I call XXXX XXXX they either tell me they can't help me or they send me to an unattended line or they don't answer the phone at all, I just keep getting the same letter over and over. It is obvious they are fraudulently trying to avoid processing the XXXX discharge Thus is their response to my queries!
Thank you for sharing your continued concerns with the CFPB regarding your XXXX XXXX Student Loans. We hope the following information is helpful. We are sorry to hear of your XXXX and understand that your condition may present numerous challenges. Our records reflect that we received an XXXX XXXX Statement from you in XX/XX/XXXX and we forwarded that to our claim administrator, XXXX XXXX XXXX XXXX. They reviewed the documentation and determined that additional information is needed. Correspondence was sent to you on XX/XX/XXXX, advising you that the XXXX XXXX Statements that were received were not fully completed by the doctor. In order for your claim to be considered, the XXXX XXXX XXXX needs to be fully completed. Please send us the updated XXXX XXXX XXXX at your earliest convenience. We apologize for any dissatisfaction with the service you received. If you have questions or need further assistance, please call our Customer Service Contact Center at XXXX.
Your feedback Sallie Mae deferred the issue to XXXX XXXX suggesting that XXXX XXXX needed additional information from my doctor. XXXX XXXX said the additional information they need is my doctors signature which I have provided numerous times and my doctor has provided numerous times. I included the document with my doctors signature in the complaint and Sallie Mae has the copy.
The company did not address the issue. They continued with the fallacy that XXXX XXXX needs additional information. Other than the doctors signature which has been provided what additional information does XXXX XXXX need?
The company said theyd address the issue and they did not do anything to resolve the issue. My doctor and I have given XXXX XXXX what they requested which is a doctors signature. They claim to need additional information but they will not tell us what they need.
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| 09/09/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I currently have six loans with Sallie Mae. It is difficult for me to remain cordial while submitting this complaint due to the incredible weight of stress this company has caused me ( and many others ) throughout the student loan process. Thank you for taking the time to review this submission.
It took me months of self-educating and dead-end calls to finally enroll myself into a graduated repayment plan with Sallie Mae. At the start, I was set up to be paying almost {$900.00} PER MONTH to Sallie Mae simply to stay out of delinquent status. The lowest I could get it was {$460.00}, which I am slated to begin paying in XX/XX/XXXX. This also-high payment will only cover my interest, which ranges on each of the six loans up to a ridiculous 12.8 %. 12.8 % on a STUDENT LOAN. ( This alone is cause for complaint. ) {$460.00} is still incredibly high, as I am already struggling to pay rent. I have called Sallie Mae to try to both reduce my monthly payment and reduce my interest loan, and they seem completely incompetent, restricted under regulations and protocols.
Today, I called yet again and was told that I can not submit a complaint or receive help/guidance/options/information UNTIL I AM DELINQUENT. I was essentially told to call back in two months, once my payments are behind and I am in poor standing with the company. This means that I can not be proactive, or work ahead to make sure I am in good standing credit-wise. It also means that I will be the one " at fault, '' even though I have worked tirelessly to resolve the issues BEFORE they arise. Perhaps this is the way of student loan lenders, but if so, something needs to change. I find it absolutely appalling that a person can not advocate or be responsible for their financial situation in advance of things being destructive. On top of that, Sallie Mae is basically communicating that they do not care about the stability or financial stress of their borrowers. As of now, I can not plan or foresee what challenges I will face in XX/XX/XXXX. I have no idea if I will actually even be helped once that time comes. And based on my previous experience with Sallie Mae, whatever alternatives are offered to me will likely NOT be helpful. It is deeply concerning that I am only one of MANY recent graduates experiencing this type of stress under major greedy lenders such as Sallie Mae.
I am not sure what can be done, as I have been trying desperately to be proactive for the last nine months, and still things are in horrible condition. However, I do hope that this submission can be taken seriously, and that we as a culture and society can begin to realize the weight of student loans and the adverse effects of that weight on our entire economy. In just three years, I have already accumulated nearly {$4000.00} IN INTEREST ALONE with Sallie Mae. Each month, more than {$400.00} of interest is added to my debt -- not counting my federal loans. This is CRIMINAL. The fact that this is acceptable needs legitimate consideration.
Thank you for your time, and I do sincerely hope that changes can be made.
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| 10/19/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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My name is XXXX XXXX and I sent Sallie Mae a verification letter on XX/XX/2021. I didn't receive a response so I called them and they told me that they would send the original documents. It is now XX/XX/XXXX and I still have not received verification and pursuant to 15 USC 1692g, verification is required once requested. If I am not mistaken, if there is no verification, then there is no debt. If Sallie Mae insists that I, a consumer, owes them this alleged debt, then there needs to be an AGREEMENT between myself and Sallie Mae with WET INK SIGNATURES. As a business, it does not make sense to do business with someone with no signed contract or agreement from both parties involved. In reality, Sallie Mae can not do business with a natural person anyway. Businesses can only contract with other businesses! Furthermore, this lets me know that since Sallie Mae can not EVER provide verification to me, then they can't provide it to anyone else. Now if Sallie Mae is collecting a debt, then they should know ALL of the laws under the FDCPA and not just the ones that benefit them. They have also used my personal and private information without my written consent and shared it with credit reporting agencies. Pursuant to 15 USC 1692c ( b ), no one is allowed to communicate with ANY third party outside of the consumer unless the consumer AUTHORIZES it and I have NOT authorized anything whatsoever. That is even discussed in the FCRA. Anything that has something to do with my personal and private information HAS to be authorized by me, otherwise it is, in fact, considered identity theft and is punishable by law pursuant to 18 USC 1028A. Pursuant to 15 USC 1692h, " If any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer and, where applicable, shall apply such payment in accordance with the consumers directions. '' With that being said, all prior payments need to be refunded to me as that is my RIGHT. Another interesting thing I came across is the fact that the debts are in excess of {$1.00}. According to 15 USC 1666d ( C ), anything in excess of {$1.00} needs to be refunded to the consumer. It makes no sense to pay something that is in the positives. That is false representation pursuant to 15 USC 1692e ( 2 ) ( A ). All of these offenses are considered crimes under federal law, starting with fraud pursuant to 18 USC 1028. This is also extortion under 18 USC 891 ( 6 ). My credit card, which is my social security card pursuant to 15 USC 1602 ( l ), was used in this process therefore making this an extortionate credit transaction. I also never received my Right of Rescission. Sallie Mae is willfully and knowingly participating in illegal actions against I, the consumer, and there is no way to deny it when federal law says otherwise. Reporting adverse actions and items to my consumer report is causing harm to my reputation which is considered an unfair practice and harassment and is, in fact, illegal.
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| 10/05/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I declared Chapter XXXX bankruptcy and the servicers of the student loans were included in the discharge. Regardless of " type '' of loan. The document says they were discharged. It does not specify that the loans were student or not, but a minor disclaimer is all that is included. It is beyond unclear, and this is reaching a territory that is creating a very difficult situation. I am thinking of never working again because of the legal process in place.
This uneven and unequal economy progress has left me without a decent job, and has made it difficult to find any faith and trust in repayment of the studies that I am coming to realize are for me to act as a slave to your economic engine.
I am becoming quickly an enemy of the state and am now looking into which nations I can go to and claim financial burden as a reason to seek asylum. It will end the dynamic relationship of my family moving to this country over the years, but at this point the unrealistic expectations set by federal policy and not protecting citizens has essentially established a poor state, and this is violating my constitutional right.
I need assistance, support in clarification and I am demanding the support needed to redefine the rule under which student loans are managed.
Discharge should be available just like every consumer loan. Student loans do n't always pay tuition. In my case my debts paid for my housing, my food, and other related expenses while I was studying. They are more like consumer loans and they should be discharged as such, but due to the excessive cost, confusion, and the downright cruel and unusual punishment based on the lack of access to the necessary body I am finding that I hate my government and under my own constitutional right will sign for any and all access to foreign government agencies to government and protect me under their rule of law vanquishing the territorial control of the US, it 's leaders and the constitution that is governing this, thus establishing unjust policy.
I lost my job in XXXX, I have been dealing with XXXX, and am at a point that I have no faith and trust in the workplace, and in the US Dollar. I am at a point that I declared bankruptcy because I felt overwhelmed and incapable of repayment. As student loan debt is permanent, I have grown frustrated further and have given up on furthering my education, and am not going to work anymore because it is a taxation on me through interest that is paying a public loan servicer. This is a huge violation of the constitution and I do not care what punishment is part of it. The politicians and banks are in collusion against the taxpayers. Thus, I am not paying back anything now. I will declare a civil war before I do. Thus, I will be XXXX, and will request international guidance and their involvement to restrain the XXXX Government against genocide of those seeking to elevate their knowledge to build a better life and that the Republicans and rich sought to destroy the potential growth of the economy through usury.
XXXX nation. Especially now.
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| 02/12/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I graduated in XX/XX/XXXX of XX/XX/XXXXfrom XXXX University with approximately 120K in student debt, approximately 85K of that with Sallie Mae, the rest with XXXX XXXX federal lenders.
My payments for Sallie Mae started 6 months after graduation and fortunately I was able to find employment in my educational field ; however, my monthly payments started at {$940.00} ( four loans with interest rates averaging 8 % ). Even with the job in my educational field, it was nearly impossible to make those payments every month so I found myself going into forbearance every couple of months so I wouldn't mess up mine or my co-signers credit. Every time I would go into forbearance, my payments after forbearance would be higher than before AND my interest rates would increase every time. It is now XX/XX/XXXX of XX/XX/XXXX ( been struggling to make payments sine XX/XX/XXXX ) and I have used up all of my forbearance and my interest rates now average 10 %, and payments being {$980.00}.
Last month I got an email stating that I had been qualified for " interest only '' payments for 12 months and they had failed to notify me. Even though I hate the idea of making interest only payments, I feel like I had no choice to opt in because I can't afford {$980.00} per month. So ... I call Sallie Mae and have them run through the numbers for me regarding how much my interest only payments would be and I almost fainted .... {$740.00} for JUST INTEREST starting XX/XX/XXXX. I am getting to the point where I just want to give up. How is it ethically possible for a company to charge that much interest for people who literally cant afford it and who keep calling month after month to get interest/payments lowered. I understand I have a responsibility to pay back my student loans, but not at a 10 % interest rate, which just keeps climbing.
Unfortunately, I do not have all of the dates of the numerous phone calls I've made to them and how many times I've tried to get my interest lowered so I can afford payments ; however, I'm getting to the point where I can't even live a happy life anymore. And the thought of THIS being my life for the next 20+ year just doesn't seem worth it to me. There is no point in living when you can't actually live happily. I can't afford to feed myself let alone buy a house or start a family, etc. Even when I called Sallie Mae to go through my finances and was crying on the phone the person from Sallie Mae laughed over the phone and said " you're not going to like what I have to say '' and that was that. He refused to consider the fact that I need to go to therapy because I have been extremely depressed regarding my finances. He refused to consider the other debts that I have that I would like to pay off but can't because of Sallie Mae. He refused to show any kind of empathy for me and my 10 % interest rates. To me, this is EXTREMELY UNETHICAL.
**NOTE - When I filed my taxes, I found that between my federal and private student loans I paid ( no exaggeration ) just over $ 13K in JUST INTEREST in XX/XX/XXXX.
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| 01/24/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, Please note, this is a follow complaint that I have filed between XX/XX/2023 and XX/XX/2023. I do not wish to waste your valuable and respected time.
However, I have found documented information that suggests that my contract has been breached and there has been evidence of predatory defaulting practices or starting to steer me into defaulting, refinancing, or bankruptcy which also suggests financial misconduct.
I have attached new findings based on the refused credit card payment on XX/XX/2023 in which I had offered but was refused twice which triggered fees late my accounts on XX/XX/2023.
First and Second complaint that I had filed on XX/XX/2023 & XX/XX/2023 : XXXX XXXX XXXX refused my payment of {$1400.00} or XXXX on XX/XX/2023 Representatives were not clear on what I owed I was asked to make a payment on the following week I called back as requested the following week and late fees were posted to my account in which it was around {$3400.00} Please note, I had already reported this to the CFPB Here are my new findings with supportive documentation : XX/XX/2023 statement indicates late fees would be added by the XXXX However, XX/XX/2023 late fees were added instead on the XXXX.
Contract shows that late fees will not excessive based on the contract agreement I was billed {$3.00}, XXXX in late fees in which breaches the contract agreement indicating that fees should not exceed more than {$25.00} Since the late charges, I have been receiving harassing statements indicating that accounts will be reported to collections and credit agencies prior to the XX/XX/XXXX deadline.
Also, on the XX/XX/2023 statement indicates that I was charged with variable rates when I have a contract agreement for fixed rate.
You can see that payment of {$25.00} was required which is a fixed rate.
My statements and past statements show that Sallie Mae has been charging me variable rates when I have always via contract, made an agreement to pay a fix rate amount which is {$25.00}. In which the organisation has always received my pay ahead amounts of {$25.00}.
Another important finding : I have noted my phone call with XXXX on XX/XX/XXXX when I spoke with XXXX XXXX no : XXXX in which she gave me specific instructions to call the resolution department which is XXXX to call between XXXX XXXX Monday thru Friday.
It turns out XXXX XXXX XXXX : XXXX was looking to collect large sums of money in which she would have received a commission or was required to collect large payments based her role at Sallie Mae.
I was billed for the late fees clearly when the XX/XX/2023 statement indicated that late fees would only apply by the XXXX. However, I was billed the late fees the week of the XXXX. Also, I was billed {$3400.00} instead of {$25.00} as the contract indicates.
This was an attempt made by XXXX ref no : XXXX to make more money for commission or as a requirement in which this suggests the actions of the organisation and the rep were deliberately misleading and predatory.
Best Regards XXXX XXXX
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| 05/16/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This formal complaint is in regards to the misconduct of the private student loan company Sallie Mae 's misreporting of the amount I was entitled to for the student loan interest deduction on my 1098-E tax document. According to Sallie Mae, in the attached document that I received from Sallie Mae in the mail via USPS with my corrected 1098-E form, it was through a system error that caused a misreporting of the amount on my 1098-E tax form. On XX/XX/XXXX, I spoke with a Sallie Mae representative named XXXX, for which I asked him if this misreporting of the data was reported to the Internal Revenue Service ( IRS ) so that they're aware of the system error? XXXX said that Sallie Mae had reported this misreporting to the IRS and that they're aware of the situation regarding Sallie Mae 1098-E forms. XXXX told me that I should seek council from a tax professional about the path going forward towards making corrections to both my IRS & State 1040 tax forms for tax year XXXX. Myself, as well as millions of other affected Sallie Mae customers should not have to spend their precious time and hard-earned money to correct an egregious act of criminal negligence committed by Sallie Mae. Additionally, the timing for which Sallie Mae committed this civil wrong during the worst global pandemic in 100 years and the social and economic strain that Sallie Mae customers are already facing before this act of negligence took place makes it even more egregious in nature. From what XXXX said, it seems to me that just because Sallie Mae reported this misrepresentation of data to the IRS that they are all of a sudden all moral and free and clear from any civil wrongdoing. Although according to XXXX 's testimony, the IRS was notified about this misreporting, it is still an egregious act of criminal negligence on the part of Sallie Mae for this misreporting of data. It is not right that I as a U.S. taxpayer must do my due diligence in making sure that my tax forms are 100 % accurate before submitting them in order to prevent being subjected to civil penalties and fines ; but a big company like Sallie Mae can misreport the tax data on millions of student borrowers, causing them through no fault of their own to misreport their student loan interest deduction totals without facing any penalties like myself as a taxpayer would face if I misreported on my tax documents is simply wrong in its entirety. It seems to me that in this particular situation, the big corporation Sallie Mae 's priorities are more important than the priorities of the little student borrower/taxpayer who's just trying to payback his student loans, while legally being able to deduct on his tax forms the maximum amount of student loan interest he can to reduce his overall tax liability. I am looking forward to working hand-in-hand with the Consumer Financial Protection Bureau ( CFPB ) to seek legal remedies for the civil wrongs committed against me and millions of other Sallie Mae customers who's 1098-E tax form data was misreported by Sallie Mae.
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| 01/05/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I financed my education through Sallie Mae. My Mom co-signed all of my loans. In XXXX of XXXX, these loans were paid in full. I re-financed with XXXX and my Mom paid some out of her personal savings.
I received XXXX emails the other day.
Your Billing Statement Summary Loan or Loan Group Number : XXXX XXXX XXXX XXXX Current Amount Due : {$65.00} Current Amount Due Date : XX/XX/XXXX Past Due Amount ( Pay Now ) : {$130.00} Unpaid Fees : {$3.00} Total Amount Due : {$200.00} Please Note : Any Past Due Amount is due immediately.
Any upcoming auto debit withdrawals will be noted in your billing statement.
We may include important messages in your complete billing statement, so be sure to check it every month.
We are proud to be a partner in funding your future.
Sallie Mae Customer Care Track and manage your loans easily with our app View and pay loans from your phone or tablet This loan was paid off in XXXX, Sallie Mae has confirmed this but is sending me emails telling me I am past due and they are reporting me to my credit bureau.
The next email was this one : XXXX : Your Sallie Mae loan ( s ) listed below will be reported as delinquent to the consumer reporting agencies on XX/XX/XXXX.
Negative information on a credit report may adversely affect your credit rating and can stay on your credit report for up to seven years.
Theres still some time! Lets discuss your account and help you set up payment arrangements call us at XXXX, Monday - Friday, XXXX a.m. to XXXX p.m., or Saturday, XXXX a.m. to XXXX p.m. XXXX. You can also log in to SallieMae.com or access our app to review your loan and make a payment.
Sincerely, Sallie Mae Loan Number ( s ) : XXXX I have no idea what loan number XXXX represents. I called Sallie Mae and spoke with a XXXX XXXX XXXX who advise me that loan XXXX was paid off but she couldn't tell me why I was receiving emails.
She then said there is a loan XXXX -- I know nothing about this loan and have received no information regarding this loan via email or mail. She claims it was dispersed in XXXX of XXXX but has failed to provide any documentation supporting this loan.
I am not being treated fairly here, I am being sent emails about an account that is paid in full telling me I am delinquent, but then they say that is paid in full. They they tell me about another supposed loan XXXX which I know nothing about. They say they have been emailing me, I have asked for proof of these emails but they have not sent anything.
I dont believe this loan is legitimated, and I dont feel that I should be reported to the Credit Bureau when there is a dispute going on. They have been paid over {$35000.00} for these loans.
I demand justification. I have asked XXXX for my financial documents.
Please help me, the way I am being treated is horrible, and no one is helping. They refuse to send me anything to support his {$8000.00} loan.
I refinanced my loans at a much lower rate, don't you think if I knew about this one I would have included it.
Please help.
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| 02/17/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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I began college in XXXX. I applied for a loan with Sallie Mae because my college, XXXX XXXX in XXXX PA, refused to give me financial aid because my parents income was " too high '' despite the fact that they did not help me. I applied with a cosigner and every loan I took out raised my interest and my payment. I was told when originally taking out my loan that it would not affect me taking out multiple loans instead of one per semester. They pushed me to take out multiple loans rather than one large one. Even when my father, who has the larger income, was out of work, we asked for help or financial aid and XXXX told us to pull me out of school if I could not afford it. Sallie Mae also refused any help despite the sole income for my payments being on disability. I was told after college that I would be offered different repayment plans to help pay because of my high interest rate. I graduated college in XXXXXXXX XXXX XXXXXXXX. A year went by of deferment and I was told I could apply for a " graduate '' repayment plan for a year after. I called one month for my last deferment plan and they told me I had until ___ ( I can not remember the exact month ) to apply for the graduate repayment plan. I called back before the end of the deadline that I had been told, that I was too late to apply for it. I told them that I was unable to pay my loans with my current income and asked for an income based repayment plan. They told me they do not offer that, but if I let my payment default, that the collections people would offer me other solutions for payment options. I asked to speak to them before then because I did not want to miss my payment and they said no. I let my payment default, with no other option, and they told me my only option was to pay my payment. The payments I have take up my entire paycheck and leaves me with no extra money left over. I went back to school and took classes to help defer my payments with interest only payment and still have been offered no help with repayment plans. I have asked monthly about any help they could offer and have been told I'm out of luck every time I have asked. I have also tried to refinance through multiple companies and been denied because no company wants to refinance a Sallie Mae loan. Even now, I have asked for an income based repayment plan and been denied. My payments now, without school forbearance, would be around {$2700.00}. My current income is {$3700.00} a month, leaving a {$1000.00} for food, rent, car payment, and other living expenses for a month. I am unable to pay this and have expressed this to Sallie Mae multiple times with. no help. I am constantly told that it is my problem and they have no help to offer me. My current loan total is {$170000.00} for an undergraduate degree. I have been taken advantage of by XXXX XXXX and Sallie Mae, starting when I was XXXX and a first generation college student. I did not know what I was doing when I was younger and now have to suffer the consequences of my naivety.
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| 10/31/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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My Issue is with Sallie Mae I have XXXX student loans with this lender and XXXX of them have problems. The XXXX XXXX is for an original principal amount of {$16000.00} which was cosigned by my mother and XXXX is a {$3000.00} loan that covered XX/XX/XXXX semester. XX/XX/XXXX I received a Final notice of Default for the loan cosigned by my mother. I then called in to the collection agent who gave me XXXX choices. Garnishment for both me and mom, My Mother could settle the debt outright for about {$11000.00}, or I could pay {$5000.00} down and {$100.00} a month until the Loan Balance was paid down. Since neither I or my parents had those kinds of assets readily available, and since the Representative used in My opinion Illegal Scare tactics and attempted to seek my mother 's retirement assets and assets held in Joint accounts from my father, I decided to consult an attorney. In the presence of my attorney, We called XX/XX/XXXX ( I forgot the exact date ), and we called the collections Agent back. She even had the Gull to ask If I was not liquid, How was it that I could afford an attorney I did not answer, but I opt for legal insurance through my job. My attorney informed the collections Agent that my parents were not liquid and I did not have the access to cash and we negotiated a deal whereby I would pay {$2000.00} down and {$100.00} a month for the life of the loan. In this phone call I specifically asked the Rep if this would apply to XXXX LOANS and she said YES! Well It did not. XX/XX/XXXX, I began receiving Collections calls again.I called in in XX/XX/XXXX ( Or XX/XX/XXXX ) To try and put a stop to it. I Informed them of the deal that was reached and that the rep had said that it applied to XXXX loans. The Manager I spoke to then said that it was Impossible to apply the deal to XXXX loans even after she reviewed the record of the call and that the {$3000.00} loan was still delinquent. I said that she was going back on her word and that I refused to pay because I did not have the resources and because Sallie Mae Gave their word and now they went back on it. I wanted to go back to my attorney to deal with this, but doing so requires taking time off of work I can not afford, as I am out of vacation/sick time for the year. So far I have not responded to them since XX/XX/XXXX and I have a log of XXXX Voicemail from Sallie Mae Collections Agents. The calls begin on XX/XX/XXXX and the last VM I received was at XXXX. they call at all hours of the day and quite frankly this is Harassment. How many Man hours and how much money has Sallie Mae spend trying to collect this Debt? I want them to keep their Original Word that the Settlement reached Would Encompass XXXX Loans. I have paid as agreed so far and kept my end of the deal, but Sallie Mae has not kept their end. I furthermore want Sallie Mae to remove ALL derogatory remarks from my Credit report concerning both these loans. The last thing I want is for an immediate end to all collections calls and letters.
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| 01/24/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To Whom it may Concern, My husband and I have two little children age XXXX and XXXX years old in private school, where we leave the school is score XXXX out XXXX. We both decided to return to school in XXXX, and a friend of us referred us to XXXX XXXX in XXXX XXXX New York. It was an interesting moment for us, because we want to achieve our goal. When we went there the staff from the registrar office help us apply for financial Aid and Private loan and pay the interest while in School, which we did not have a clue about other choices, the person who was helping us choose the payment plan just choose it without proper explanation. We end up with Sallie Mae, while in school we both are receiving the statement from Sallie Mae stated how much we will have pay every month, which we did start paying and we still owed.My total is {$11.00}, XXXX, my husband owed {$15000.00}, which both of us are paying for Sallie Mae and we sent {$200.00} or {$100.00} every three months, for XXXX only we pay for both of us {$470.00}. XXXX XXXX is withdrawing {$280.00} from my credit card every month for my XXXX in XXXX. Sallie Mae keeps calling every day and anytime during the day or night. I, personally finally answer Sallae Mae, just to have a deal and I explain my situation to the rep, she said she is going to help me and she told that I have to pay {$400.00} every month for myself and my husband she did not give the amount yet. I told the rep that I will not be able to afford this amount, because I am still doing the same job and I am not working on my major, and my hourly is the same little money, she told me to wait and someone else will help me with my monthly bill that I will pay. I waited for 45 minutes and no one come over the phone to help me. Like I told the rep before she put me on hold, if she can not find me a deal, I will pay what ever I can effort according to my budget. I have being paying this loan since XXXX and the loan never decrease, and instead of decreasing we see that the amount it getting 3 times the money that we borrowed. Sallie Mae is driving us insane by calling us at the home phone any time of the day or night and on the cells phone, also the reference of people that we gave when we were filling for the loan, five to ten time a day even on the weekend, and the rep keep harassing us and so on. We are tired of these non sense from Sallie Mae. If we did not make any payment, we will understand these harassment. we do not know where we going to find all this kind of these money to pay total of XXXX every month because of pass due. We are struggling to pay everything, but we still manage to make the effort and pay our bills. What we are thinking right now, is that going to school is a burden, because not only we can not find a job on the major that we earned and secondly we have to go through to all of this things, which is a shame. We still have the dream for a master program, the question is how we are going to afford to pay for this dream?
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| 09/25/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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I am deeply concerned about four late payment entries from the year 2019 that persist on my credit report, linked to a closed account with Sallie Mae. These late payment notations have been a significant hindrance to my ability to move forward with my life, and I kindly request your intervention to rectify this situation.
To bolster my request for the removal of these late payments, I would like to draw your attention to several laws within the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) that support my case : 15 U.S. Code 1681a ( d ) ( 2 ) ( A ) ( FCRA - Privacy ) : This section of the FCRA defines a " consumer report '' and excludes from its definition any " report containing information solely as to transactions or experiences between the consumer and the person making the report. '' The late payment entries in question exclusively pertain to transactions with Sallie Mae, and as such, they may fall within this exclusion, suggesting that their inclusion on my credit report is in violation of my privacy rights.
15 U.S. Code 1681b ( a ) ( 2 ) ( A ) ( FCRA - Written Consent ) : This section of the FCRA requires that a consumer reporting agency may furnish a consumer report only if there is a permissible purpose and the consumer has provided written consent for the report. In this case, the inclusion of late payment notations on my credit report concerns me as written consent was never obtained for the continued reporting of these late payments, further emphasizing the need for their removal.
15 U.S. Code 1692c ( FDCPA - Communication in Connection with Debt Collection ) : While this section pertains primarily to debt collection practices, it is relevant as it highlights the importance of accurate and fair reporting. Under this section, debt collectors are prohibited from engaging in communication with third parties regarding a consumer 's debt. The persistence of these late payments on my credit report, beyond the point of full payment, could be seen as a form of communication that misrepresents the state of the debt, potentially violating the spirit of this provision.
In light of these legal considerations, I kindly request that you investigate this matter thoroughly and, if deemed appropriate, take immediate action to have these late payments removed from my credit report. Doing so will not only restore a fair representation of my credit history but will also ensure that my privacy rights are upheld, and that proper consent has been obtained for their inclusion.
I understand the importance of adhering to the FCRA and FDCPA to protect consumers ' rights and ensure the accuracy of credit reporting. Therefore, I respectfully request that you consider this request and the applicable provisions of these acts.
I am confident in your dedication to upholding consumer rights and ensuring the accuracy of credit reports, and I eagerly await your response regarding the resolution of this matter.
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| 05/02/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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Good afternoon, I am a cosigner on a loan for my little brother through the company Sallie Mae. When my brother first applied for a loan through this company he chose the wrong loan option. Instead of choosing to deffer the loan, or to pay a small interest fee of {$25.00}, he chose the in school interest repayment option. Not paying attention, I signed off on the loan because he told me that he had everything taken care of. So in the month of XXXX of XXXX I received a notice telling me that I had to pay Sallie Mae {$100.00} because of the plan we chose. I was confused and called to ask them if there was any other way to change the loan to a deffer loan and the representative on the other end told me there is nothing they can do and I have to pay this amount or else my loan will go into collections. So I explained to them that it will be hard for me to pay that amount of money because I am a dual major in college that works at target, and I have to pay for my school out of pocket ( which is about {$1500.00} a semester ), my rent ( because I can not afford to live on campus ), my car note, my car insurance, my utilities, school supplies ( like books and any other nursing lab expenses ), my phone bill ( which includes myself, my father, and my XXXX younger brothers ), and my brother is a XXXX in college with no job. However, because I was told there was no other option and I had to do this I agreed and told them that I will pay the {$100.00} a month. In XXXX of XXXX, I received another notice telling me that because the second half of the loan was sent out I had to pay {$200.00} a month now instead of the {$100.00}. I called the company multiple times and talked to multiple managers to see if there was anything I could to deffer the loan so that we would not have to pay while he was in school. All of the managers and representatives once again told me there is nothing they can do and that I had to make the payments. On XX/XX/XXXX, I called Sallie Mae because they called to tell me that my payment for XXXX was past due. I was aware it was because I was not able to afford the monthly payments. So when I talked to another representative he informed me that I could ask the school to send the money back to Sallie Mae and from there Sallie Mae could let me apply for a new loan so that we would not have to pay a monthly payment. This was the first time anyone has ever told me about this option because if I had known about it before the loan was ever sent out, back in XXXX, I would have applied for a new loan then. Unfortunately, now it is virtually impossible for me to get that money back from the school because it is finals week, the last week of the semester. So basically, I was forced to pay a monthly payment because I was told they could not do anything to help me and now I am being forced to pay {$200.00} a month until my brother gets out of school. Sallie Mae has lied to me for months and they now do not want to do anything about it!
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| 11/11/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
Servicemember |
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I am a co-signer for my son student loans. On or around XXXX XXXX, XXXX my son and I spoke with a representative of Sallie Mae. We informed her ( XXXX ) we had contacted Sallie Mae previously. During the initial contact in XXXX, the automated system continued to loop. The second time on or about XXXX XXXX, XXXX, my son contacted a Sallie Mae representative who kept pressing him for a payment despite him calling to get clarification as to how and why he has three loans with them when he was informed that XXXX would be his loans servicer/processor. He also stated he was not aware of these loans with Sallie Mae and requested additional information concerning the loan. In addition, he informed the representative he has not found employment since graduation and would like information on and/or enrolling in an alternate payment plan. On or about XXXX XXXX, XXXX I spoke with Sallie Mae representative XXXX in an attempt to resolve the issues at hand and stop the constant barrage of calls every day. XXXX stated she would annotate the account we had spoken and we had concerns requiring clarification on and of the loans because the only correspondence we ever received was from XXXX concerning student loans. I also requested copies of the loan documents so my son and I could get a better understanding of his obligations to Sallie Mae. On or about XXXX XXXX, XXXX my son received a call from XXXX. He relayed the conversations and resolutions that had been established previously. XXXX informed my son that it would take up to 10 days to received the information he requested along with changing his billing statements from paperless to a hard copy. She also stated he had 60 days to review the loan documents from Sallie Mae and any financial aid documents from the school to get clarification as to how and why these loans were not properly disclosed before there would be a negative report on his credit. We informed XXXX the payment issue would be resolved by the end of XXXX XXXX. We need to fully understand my son 's obligations and responsibilities concerning these three loans in question. She said she would annotate the account of our conversation and if we had any further questions or concerns feel free to call. Again after our conversation with XXXX, we assumed the issue had been resolved and the calls would stop. However, every day from that date I have received XXXX to 4 calls from a Sallie Mae representative. Over the past two days I have vehemently expressed to these representative we have spoken with members of their company on various occasions, I do n't understand why they keep calling and the constant calls is a form of harassment. I demanded for them to stop harassing me with the constant phone calls. From XXXX XXXX, XXXX to XXXX XXXX, XXXX I have received XXXX to 4 calls per day everyday from Sallie Mae. This has gotten to the point where my XXXX XXXX is constantly at a dangerous level from the stress of these relentless phone calls.
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| 04/02/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have 3 student loans with Sallie Mae and they are mishandling all of my information and payments. I can not afford the absurdly high payments they are requesting due to being unemployed and having an incredible amount of difficulty finding a job. On XXXX XXXX Sallie Mae and myself reached an agreement for a reduced payment plan for the amount of {$510.00} every month, which is a HUGE amount considering my income is XXXX. On the XXXX of XX/XX/XXXX, the XXXX of XX/XX/XXXX, and XX/XX/XXXX the amount of {$510.00} Was withdrawn from my personal checking account. I made the three qualifying payments for this payment reduction plan and they negated it. Sallie Mae and their inability to realize they entered a contract with me by withdrawing the agreed upon amount on 3 separate occasions, decided those payments didnt count for anything and Sallie Mae proceeded to put me in delinquency as well as my co-signer and caused both of us to have our credit negatively impacted. Sallie Mae claimed I was denied for the reduced payment plan on XX/XX/XXXX and said our agreement was void. I submitted a complaint to CFPB on XX/XX/XXXX and Sallie Mae responded admitting fault in the sense that they never communicated with me that we, my co-signer and I, were denied the reduced payment plan and still proceeded with withdrawals. I tried to talk to Sallie Maes Office of the Customer Advocate, but the employee would not let me record his voice so I had concrete evidence of an agreement. That went nowhere, but Sallie Mae decided to enroll me in a plan I DID NOT agree too on XX/XX/XXXX and completed a withdrawal of {$510.00} on XXXX XXXXthat was NOT authorized or agreed upon. So essentially, Sallie Mae stole {$510.00} from me. They are now attempting to withdraw XXXX on XX/XX/XXXX. This is way too high of a payment and I would not have agreed to this enormous amount. The agreement that granted Sallie Mae access to my checking account was for the amount {$510.00}, and they themselves said that agreement was void or negated on XX/XX/XXXX. They no longer had my permission to withdraw any money from that account, but proceeded to do so anyways and now come XXXX XXXX they are going to steal {$730.00} from me. If I didnt qualify for the payment reduction program, then Sallie Mae should have NEVER accessed my personal checking account and ESPECIALLY should not have made any further withdrawals after XX/XX/XXXX because I never gave written or oral consent for them to withdraw anything other than the agreed upon amount on XX/XX/XXXX. Sallie Mae as accessed my personal checking account illegally. I NEVER talked to Sallie Mae and agreed on their new version of the payment reduction plan and there is no agreement anywhere, in writing, electronically, orally, or otherwise. I know I owe student loans to Sallie Mae, but I am having a very hard time doing business with this shady lender. There is absolutely NO trust and this business relationship is irreparably damaged.
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| 05/24/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have four seperate loans with Sallie Mae all with interest rates from 8.75 % to 11.75 %. When I took out the first 2 loans I was under the impression the interest rate was lower. Secondly the last 2 loans have different co-signers in which they told me could be release within 6 months of on time payments. After repaying on the loans on time for the past 2+ years I called to have my co-signers released in which I am now told theres an application process and that my co-signers can not be release as there are a group of rules that must be met first, one being the borrower can not be on a reduced payment plan. When I took out the loans these additional co-signer release stipulations where NEVER explained. When I called to inquire about this I was told I shouldve known because its on their website however it says they can change the co-signer release stipulations at anytime. The consumer advocate XXXX claims to have listened to the recording in which these stipulations where described to me but will no allow me to heard the recording. I previously filed a complain about how Sallie Mae told me the only way to have a lower monthly payment ( previously $ XXXX/mo ) was to go into collections which I did in good faith that they were giving me the best advice. I was young and didnt really know better. They call themselves fixing the issue after my complain with CFBP by crediting the interest charged during that collection period however I do not find this a satisfying solution. I also do not believe they credited my account with all the fees and interest applied to my accounts during the advised collection period. Taking a closer look at my billing Ive noticed they charge me interest twice a month for each loan. Over the last 2+ years Ive paid anywhere from $ 17k-20k and my overall balance has only decreased by approximated $ 3k. When I asked about this XXXX, their consumer advocate, told me that they apply my payments to the interest accumulated while I was not making full payments and still in school. However, upon my calculations I accumulated less last $ 10k in interest so that should be well paid for by now. Ive called asking for original loan documents and now payment activity which takes 3weeks to receive which to me is unacceptable and unrealistic and makes me believe they are altering documentation. The loans all have astronomical balances higher than what was originally borrowed. Ive called to ask about lowering interest rates in which XXXX told me we dont do that here. Ive tried to refinance but am unable to because of the previous collection in my report and my high credit card balance in which I had to live off of while paying this high monthly bill. Unfortunately this is a universal issue in which many borrowers are facing and are not recieving any help or answers. Many similar complaints found online which leads me to believe Sallie Mae is practicing in deceptive repayment practices, consumer fraud, & subprime lending.
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| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX FL XXXX XXXX : Identity Theft Victim To whom it may concern : I am a victim of identity theft, and I did not make this charge. Enclosed is a copy of my Identity Theft Report supporting my position. In addition, I am enclosing a copy of sections 605B, 615 ( f ) and 623 ( a ) ( 6 ) of the Fair Credit Reporting Act ( FCRA ), which detail your responsibilities as an information furnisher to consumer reporting agencies in response to the Identity Theft Report I am providing. These enclosures also detail your responsibilities that apply in the event you receive from a consumer reporting agency notice under section 605B of the FCRA that information you provided to is the result of identity theft.
Sincerely, XXXX XXXX Enclosures : Identity Theft Report FCRA Sections 605B, 615 ( f ), 623 ( a ) ( 6 ) RE : Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Account Number : XXXX Dear Sir or Madam : I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction ( s ) that I have made. It is the result of identity theft.
XXXX {$150.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX {$1900.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX {$3300.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXXXXXX XXXX XXXX {$1400.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX XXXX {$560.00} POSTED XXXX XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX XXXX {$380.00} POSTED ON XX/XX/XXXX XXXX REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX. / XXXX XXXX XXXX {$850.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX XXXX XXXX {$2400.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX XXXX {$570.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT XXXX XXXX XXXX {$400.00} POSTED ON XX/XX/XXXX CREDIT REPORTING FOR OVER 7 YEARS GOES AGAINST FAIR CREDIT REPORTING ACT ALSO A FRAUDULENT ACCOUNT Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.
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| 05/05/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have XXXX loans ( we 'll call them the " XXXX '' and " XXXX '' loans ) with Sallie Mae currently- they 're under the same account, but for XXXX different school years. The XXXX loans have their own cosigners, XXXX who have been making monthly payments on their respective loans. We do not use Sallie Mae 's automatic Bill Pay option, as the cosigners would rather have control of the flow of payments through their own banks.
Over the past several months, whenever a check was sent to Sallie Mae to pay for the XXXX loan, it was always allocated to the XXXX loan, instead. As a result, my XXXX cosigner and I were notified that a payment was overdue. I 've called them many times over the past months to reallocate these payments, and it would take days for the changes to take effect. Often in the meantime, it meant that a late fee would be charged to the account, never mind that the payment had actually been received.
In late XXXX, I had come to find out this had happened again when Sallie Mae was asking for the upcoming XXXX payment. I called Sallie Mae to figure out what was going on and reassign payments ( again! ). I had then found out that the XXXX loan has an overflow account- money that was sent to pay for the XXXX loan that has exceeded the scheduled payments due. I then asked that enough money be taken out of the overflow account to pay for any outstanding payments ( XXXX and XXXX payments ) for the XXXX loan, and I was told it would be done.
Two weeks later, I was still receiving notices of overdue payments. Calling them back ( AGAIN! ), I 'd found out that the " work order did n't go through '' - they could n't tell me why. I asked them to start over, once again taking enough money out of the XXXX overflow account to pay for any outstanding payments XXXX XXXX and XXXX payments ) for the XXXX loan, and they said they would do it. For the next ten days, the balance due on the XXXX loan kept fluctuating- I was told this was to be expected because of the work order.
I have just finished looking at my loan summary on Sallie Mae 's website ( it is now the beginning of XXXX ), and have been told that, alongside the payment due for XXXX, there is still (!? ) a past due amount on the XXXX loan- and I have once again been charged a late fee.
I do n't understand what 's going on with this loan anymore. Over the past several months, every time I 've called, each representative gave me different answers to the same questions. I 'm pretty sure at one point, a supervisor outright lied to me about the details of my account ( a representative 's description of my account did not match the supervisor 's, despite them reading the same notes left on my account ). I am still in school, in a very work-intensive program, and do not have the time nor energy to keep playing this game with Sallie Mae. Goodness knows how this affects my credit score, or the credit scores of my cosigners! This has gotten beyond ridiculous.
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| 07/07/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have been enrolled at XXXX since the commencement of the XXXX XXXX in XXXX. Unfortunately, during the XXXX of XXXX, my sole mode of transportation became inoperable. This predicament resulted in my delayed registration for classes. Despite my lack of transportation, my advisor assured me that I could still make progress and perform well in his class until I acquired a new vehicle. Considering my circumstances, I determined that obtaining a personal XXXX loan would be the most suitable option, as it would enable me to purchase a car using the refund from my tuition payment for the academic year, which had already been settled. I submitted an application for the loan and awaited approval from XXXX. Due to a combination of personal challenges and the additional stress of managing classes and transportation, I came to the realization that I could not continue with the ongoing semester. I promptly communicated this matter to my professor/advisor on XX/XX/XXXX, informing them of my situation. I submitted the form, believing that all necessary steps had been taken. However, even after several weeks had passed since my withdrawal, I continued to receive notifications from XXXX, an application I utilized to receive updates on upcoming assignments. Upon inquiring about this matter, I was informed that the removal process from the system takes time after withdrawing, thus explaining the reason for the persistent alerts.
Approximately a year later, I expressed my intention to resume my degree program. Upon consulting with the financial aid department, I was informed that my XXXX had significantly declined, resulting in my placement on academic probation. This revelation puzzled me, as I had previously been recognized on XXXX 's honor roll. Subsequently, it was revealed that the semesters I believed I had withdrawn from were not officially dropped. Additionally, due to my advisor 's selection of classes for both the fall and spring semesters, I was billed for the unfinished XXXX XXXX and the XXXX XXXX, which I never attended.
Recently, I received an email from Sallie Mae, notifying me of payment obligations for XXXX separate loans. This revelation came as a shock, as I had previously taken out a loan in XXXX, but I was unaware of this new loan and its approval. According to the loan distributor, XXXX University had accepted the funds, which surprised me as the acceptance dates corresponded with the period after I had already withdrawn. Additionally, I received an amended award letter instructing me to accept it through XXXX, which I never did, thus leaving me uncertain about the loan processing. Despite XXXX 's acceptance of the private loan, I never received a refund check for either semester. Consequently, I find myself burdened with over {$10000.00} in debt from a loan that was never disbursed to me. Considering the circumstances outlined above, XXXX University has essentially appropriated {$10000.00} from me.
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| 10/06/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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In XX/XX/2022, I spoke to a really nice representative at Sallie Mae asking about why one of my student loans suddenly came out of deferment. I am still in school and was under the impression that the loan would be deferred while I was still in school. The representative was understanding and informed me that there is only a 48 month time limit on deferment.
She also indicated that if I pay 4 months or 4 payments, I will be eligible for assistance with my loans.
I did that and contacted them last week. We went through a financial statement where they went over the expenses. They stated that I was in a negative cashflow, which I already knew and why I was asking for help. They went through the same process with my cosigner, my mother, who is also struggling at the moment. Their only solution was to get someone else to guarantee the loan when they are helping me. This made absolutely NO SENSE and infuriated me. Essentially they are trying to rope someone else into the situation so that they can sue someone else and ruin their life as well as mine and my mother 's. I was NOT told that this loan would only be in deferment for 48 months. The initial loan was very small and has ballooned to a ridiculous amount. They amortize the loan in such a way that the interest is ridiculously high and then play these political games to place blame on the student for not knowing better. This is predatory and victim blaming. They are legal loan sharks that the government has allowed to oppress and entire generation of students and we wonder why there is so much economic distress in this country? The people who need student loans are not people who have money. They are people who are trying to improve themselves and go through school. I am not lazy and am working 3 jobs while going to school full time. As a non-traditional student, I have expenses above and beyond traditional students. This experience is hard enough without having to have loan sharks breathe down my neck. The current representative that called took what I said about their predatory practices and then blamed me for signing for the loan. I know I am in financial distress, they have told me that they would rather me go bankrupt than help me unless I give them another person to harass, and now I have to deal with their unscrupulous and brainwashed representatives that just push their threats onto me. I do not understand how this practice is legal. When they promise help, all I wanted was for them to have me pay {$50.00} instead of {$110.00} per month. I am supposed to graduate next summer so we are also not talking about a large amount of time. The way they do business is " legal '' because the lawmakers have lobbyists lining their pockets with money. This is unacceptable to have conditions for people who are in temporary financial distress, thereby ensuring that myself and my family will be harmed further because of their practices. They need to be stopped.
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| 06/08/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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For the past month, I've been trying to resolve my past due loans with Salle Mae. According to each rep that I've spoken to, my application for a deferment was approved after I paid the {$100.00} good faith payment ( twice ). But, despite this, the deferment has not been processed on my account so I'm about to go into collections. I just spoke to Sallie Mae once more on XX/XX/XXXX and they admitted to me that they saw all of the notes on my account showing that my forebearance was in fact approved with a confirmation number of # XXXX. On this XX/XX/XXXX call, the representative I spoke to admitted that if my account did get reported to the credit bureaus then Sallie Mae would remove it because the error is theirs. I am worried nonetheless because every single time I've called them ( once a week ) the representative that I've spoken to has advised me that my account would be ok and it would just be a few more days until my forebearance processed.
Further call details below : XX/XX/XXXX : I called to ask about repayment options and applied for a forebearance. Paid the {$100.00} good faith payment and was told my account would be current in 3-5 business days.
XX/XX/XXXX : I noticed that I was still getting urgent past due emails so I called again to check in on my forebearance. The agent that I spoke to had me re-apply, pay another {$100.00} good faith payment, and informed me that my application would be approved because he was the one approving it now.
XXXX : I received a voicemail from a Sallie Mae agent named XXXX who advised me to call her to remedy my account. When I called her back, she said the forebearance wasn't reflected on my account but she did see it in my notes but wasn't sure why my account was still in collections. She told me she would call me back after escalating it for immediate approval to her manager.
XXXX : XXXX still hadn't called me back so I decided to reach back out to Sallie Mae. I spoke to a new agent who informed me that XXXX did escalate the case to her manager ( according to the notes ) and my forebearance was approved. She said there was a backlog due to the XXXX XXXX holiday but my forebearance would be reflected in my account by Monday or Tuesday.
XXXX : My account still hasn't been updated so I reached back out to Sallie Mae. The agent I spoke to reviewed my account, saw all of the notes, and escalated the issue to her XXXX. Her manager had her put in yet another forebearance application. She told me that the error was on Sallie Mae 's part so if my account was reported to the credit bureaus then they'd remove it.
I have no tried to remedy this situation for weeks on end and keep getting told the same thing. I'm not sure how to proceed forward now that my trust for Sallie Mae 's ability to handle my case has dwindled from this experience. I've made every effort and have spent so much time on the phone with them to remedy the issue to no avail.
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| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Summary of Personal Experience with Sallie Mae Student Loan I began making regular payments on my Sallie Mae student loan in XXXX 2015. I had just graduated and started working and wanted to pay them off as soon as possible because of the very high interest rates ( XXXX {$10000.00} loans@9.75 % & 10.25 % ).
I signed up for auto-debit payments on a 10-year standard plan, but also planned to make extra payments on the loan. I called Sallie Mae to see if they would allow me to set my auto-debit at a higher amount than the minimum payment due, or if I could select an additional amount to be auto-debited to help me pay the debt faster. Sallie Mae informed me that there was no way to set that up and that their system only allowed the calculated " minimum payment '' to be auto-debited. If I wanted to make extra payments, I would have to log into the account online or call them. For several months I logged into my account at the end of each month and made a manual extra payment.
After a few months of extra payments, I noticed that Sallie Mae 's courtesy auto-payment email reminder listed a lower auto-debit payment amount than I had originally been paying. I called them to find out why my auto-debit amount was decreasing. They could n't answer why that was when I called, and asked if it was okay if someone " researched '' my account and called me back in 5 days. Before the 5 days was up, I realized that the reason my auto-debit was deceasing was probably due to the extra payments I had made on the loan. I was trying to pay the loan faster, but Sallie Mae was adjusting the auto debit amounts to catch me back up to a full 10 years of payments.
I called Sallie Mae and requested that they not decrease my auto-debit payments because I wanted to pay the loan early and I like to keep a budget and it helps to know the exact amount that will be debited each month. Sallie Mae told me that unfortunately " their system '' generates the auto-debit amount and that it can not be adjusted. Their system will keep decreasing my auto-debits as long as I made extra payments. They told me that if I wanted a constant payment I would have to log into my account on the same day as my auto-debit and manually " make up the difference '' every month.
Customer Service Issues : Calling Sallie Mae was an incredibly frustrating experience. For example, I was often put on hold for hours at a time without ever reaching a supervisors or anyone with answers to my questions. When I asked politely to be transferred to supervisors or managers who had more experienced knowledge I was told " no problem '' and then transferred to another call representative over and over again- never reaching a person who could answer my questions. The call representatives refused to provide their names or their names of their supervisors or provide me with direct contact numbers so that I could resolve my questions/issues more quickly.
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| 10/03/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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As excited as we were when our son just graduated college XX/XX/XXXX, we knew it would be just around the corner before the heavy burden of student loans approached. While he did find a job in his field in Tennessee, his salary is quite low and is enough to rent a decent apartment and take care of his day to day expenses. His loans will come to fruition XX/XX/XXXX but the correspondence has started coming in. He owes {$35000.00} to XXXX on subsidized and unsubsidized loans which he hopes to get assistance with based on his salary. We as parents owe an exorbitant amount in Parent Plus loans which assisted with his education and my husband is currently unemployed. Last but not least, my son ( I am his co-signor ) owes {$62000.00} in what we thought were federally backed up loans with Sallie Mae. My husband and I are also in high credit card debt, high interest rates ourselves and living on XXXX salary so needless to say we are scared to death of what lies in the future for our son and for us. When calling Sallie Mae today to talk about possible payment arrangements since we thought they were government backed loans, we were shocked to hear that there were no programs available to help students and that all of his loans were private which we totally did not know. They are an incredibly non transparent lender and we feel that they are predatory lenders at that. Financial ruin for both my son and us is in the future based on what we owe and the accruing interest. The only program offered was there {$150.00} fee every three months to put loans in forbearance with accruing interest. We were shocked. I 've read horror stories on Sallie Mae and there is no financial future for our kids or parents because of this. Why are there no programs for Income Based Repayment and Pay as You Earn to cap borrowers ' monthly payments relative to their income? Why does n't Navient step in to assist with these private loans as well? My husband and I are not stupid people, but there was never any lead to indicate that these were private loans. My son will not make it even if he gets forbearance ( that is just a stalling mechanism ). They make so much money from the loans that XXXX is servicing for them. Why ca n't they help the borrowers? How is a milleniall supposed to work towards financial goals and parents towards retirement goals. They charge credit card-like interest rates amongst a multitude of other problems. As I said above, most people think of Sallie Mae as a purveyor of federally-backed students loans with low, government-mandated interest rates, regulated deferred payments and hardship programs or waivers. They are blurry in their representation and we are so so disappointed and scared of what 's to come. Someone has to step in and do something. Our kids should not be penalized for wanting to get an education. Your help and advocacy would be most appreciated. Thank you for your time.
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| 12/15/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I am trying to defer my private loans ( Total = {$73000.00} ) from Sallie Mae until I graduate with my XXXX XXXX XXXX. The application for deferment was faxed to them by the registrar at the school I currently attend on XX/XX/2021. I was " denied '' for this deferment although they never sent me a formal notice saying so until after I contacted them by phone on XX/XX/2021. They said the reason was that I can not defer my loan payments for more than a total of 48 months. When I checked the promissory notes that I signed, no maximum amount of time for an in school deferment period was mentioned. They did, in reference to deferment, however, use some very vague language saying " If we approve your request, we will tell you how long you can postpone payments and whether you have to make any payments in the meantime. '' Nothing about that statement says what the criteria is for the request to be approved. No maximum amount of time for deferment was mentioned anywhere in the document.
Furthermore, the same section of this promissory note, 2 bullet points below, says " We may also postpone your payments, even if you have not asked us to do so if Student returns to school at least half time. '' The word " may '' here is ambiguous. What are the conditions under which Sallie Mae would do this automatically? They should be listed in the note, but they are not. It is also worth noting that the word " School '' is defined in the document with a capital " S '' to mean " the school identified in the application, '' and is used multiple times in the promissory note WITH the " S '' capitalized to refer to that school. However, at the end of the document, there is a statement without the " s '' capitalized that reads, " This loan does not require payments while you are in school and for a separation period of 6 billing cycles thereafter. '' Since that statement is in the documents that Sallie Mae sent to me, which does not specify which school I need to be in, it should not even be necessary for me to even apply for IN SCHOOL deferment.
Since they ( 1 ) never sent a copy of the promissory note via mail despite sending a bill for {$0.00} for every month my loan was in deferment, ( 2 ) never sent a formal statement denying my request for deferment until after I called them a month later, and ( 3 ) won't discuss repayment options until 6 days AFTER the DUE DATE of my first payment ; I have a strong suspicion that THEY don't believe what THEY are doing is legal. Had they been at least ethical enough to tell me, unambiguously, the terms of in school deferment IN THE PROMISSORY NOTE that I signed my name on, I would have avoided signing the promissory note and looked for another lender. That way I would not be in a situation where I have to consider relinquishing my dream of becoming a XXXX to avoid permanently destroying my credit.
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| 12/02/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I owe approximately {$160000.00} in student loans, both public and private. {$100000.00} of which I owe to SallieMae. They place my monthly payments at {$1300.00}. I have recently started a new full time position at a South Carolina state university. I make {$36000.00} annual. However, due to high income tax and mandatory healthcare ( I have the absolute minimum coverage that meets the Affordable Care Act ), I take home {$1000.00} twice a month. That means that just my SallieMae payments are more than half of income and if I made just my SallieMae payments ( not including my federal loans which are on an IBRP of {$69.00} per month ) I would have {$760.00} left to cover all living expenses. I have a 9 year old car, I have the minimum allowed car insurance, minimum cell phone plan, and currently do n't pay rent because I am living on a friend 's couch because I had to go 6 weeks without a paycheck after moving XXXX miles for this new job. SallieMae will only offer a forbearance at a fee of {$150.00} ( I have XXXX loans total ), which I can not pay. I will not in the foreseeable future ever be able to make these payments, but SallieMae does not offer to make an adjustment at all ( though I have read on blogs that if you run out of forbearance and still can not make payments, call the right number and speak to the right person this mythical experience could happen ). Some of my loans have a cosigner. My cosigner also can not make these payments as they care for XXXX-XXXX elderly family members who live in the home. I previously filed a complaint because after I paid for my forebearance " good faith fee, '' I continued to get collections calls for two weeks. The issue was resolved by an escalation team member who finally listened to me when I said that they had not connected my XXXX and XXXX loans, so I was still receiving calls about my XXXX loans, though all of them should have been placed in forebearance.
I am simply seeking a solution that does not require me to file bankruptcy and destroy my credit. I am hard working ( I am currently seeking freelance work to boost my income just to cover my daily living expenses like food, rent, and gas ), responsible, and profession, but I am being treated like I am a criminal and delinquent. I was duped by SallieMae when our relationship started and it made it appear that repayment would be based on how much money I made after graduating ( at that time, I am unsure if they are still, SallieMae loans were marketing alongside federal loans that are possible to go on an IBRP ). I would love to make my payments and avoid all of this, but the American economy did not provide the incredible job opportunities that we were told we would have going into college. I just need a manageable way to repay my debt, and I wanted to see if there was a way before contacting an attorney.
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| 04/21/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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In XXXX I took out a private student loan which was serviced through Sallie Mae, which was later transferred to XXXX in XXXX time frame. I have two questions I need answered by Sallie Mae for which I attempted to achieve by calling their customer service today ( XX/XX/XXXX ) to obtain these answers. I first spoke with XXXX who hung up on me ( it is a recorded call ) and when I called back I spoke with XXXX who was extremely kind and did his absolute best to try and get answers for me although he had to constantly put me on hold to what I suspect was to ask somebody higher and that game of telephone was breaking down drastically. I need these 2 questions answered - by Sallie Mae, do not direct me to XXXX as XXXX did not service my loans up until the split.
1. ) What was Sallie Mae 's credit criteria for cosigner release for the period covering Fall XXXX to XXXX XXXX. Was the credit criteria just a simple XXXX XXXX check, did it it *only* involve what was provided by the XXXX credit reporting agencies? It is a simple question that has to be on record with Sallie Mae, but might require some digging. I tried to explain to XXXX to envision a hypothetical as my question, although believed to be easy, appeared to cause confusion. The hypothetical is, if I applied for cosigner release in XXXX ( or in the summer of XXXX ) - what " credit criteria '' would Sallie Mae have used to determine if I met the obligations under my Promissory Note Section P that states " who meets applicable credit criteria ''. And I feel as I need to point out, section M paragraph 7 clearly states that Sallie Mae could not have changed the " applicable credit criteria '' without first notifying me in writing and my return approval-so whatever " applicable credit criteria '' was in place when I signed my loans on XX/XX/XXXX would have been the guiding policy. So I need to know what the policy was when I signed my private student loan with a cosigner.
2. ) Both XXXX ( before hanging up on me ) and XXXX insisted I could not possible have private student loans with XXXX and I was simply confused since *only* federal loans were transferred to XXXX. So were my loans XXXX then made private? Not seeming likely but apparently I need to know, why were my *private* student loans transferred to XXXX then if it was only apparently the XXXX loans? And I wish I did not have to state this but XXXX and XXXX seemed to imply it, but XXXX was *not* servicing my loans until the split, my statements/disbursements/correspondences *all* state Sallie Mae up until the split in XXXX XXXX XXXX XXXX ). So as the information I was just provided by Sallie Mae customer service has now caused confusion, I need clarification as to why my 2 private loans with Sallie Mae were transferred to XXXX if only Federal loans were - according to today 's recorded conversation.
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| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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During my time at school, I payed the {$25.00} a month per loan to start on the interest payments. Once I had more than XXXX loan out, Sallie Mae ( they had n't split into XXXX at the time ) would take the subsequent {$50.00}, {$75.00}, {$100.00}, and {$120.00} a month and place it towards only XXXX of my loans instead of distributing it. Afterwards I would get multiple calls almost every day from unknown numbers saying that I am in default and in danger of my credit being affected. When I would explain to the person ( after anywhere from 20min-2hrs on hold ) that yes, I had in fact payed what was owed and told them to check how it was distributed, I would get silence followed by, " huh ... ok I see what happened here ''. Multiple times I asked that a note be put on my file so that this would n't happen again. Sure enough the next month I would get another dozen calls from mystery numbers and have to go through the whole thing all over again. This time I would ask if there was a note on file and they would say " yep here it is. '' And now that I 'm out of school and working, I am paying back the loans as much as I can. The representative and I worked out an arrangement that my loans would be taken out on the XXXX of every month. I have been paying for almost eight months now and not once have the loans been taken out on the XXXX. usually the XXXX or XXXX, and only XXXX because they take out the last XXXX in the middle of the month for some reason. This has thrown a huge monkey wrench into my life. I do n't have a high paying job yet and I end up devoting XXXX of my XXXX monthly paychecks solely to student loans, and I make sure that the money is there before the XXXX. When they do n't follow the schedule they proposed and that I agreed to it throws my life out of whack and adds unneeded uncertainty and stress. Things like running low on gas on the XXXX but cant stop to fill up because I have n't been charged loans and I need to make sure there 's enough to cover them and then that odd middle of the month loan adds even more. If I were late on a payment by one day I would get several emails and at least one call asking where the money is. Yet when they are late in charging me they could n't care less, meanwhile my entire life is put on hold. It 's dehumanizing how they treat the people that come to them for help. The customer service is absolutely horrible. The people shove you off to the next person and give off the impression that you are a bother. They do n't listen to the problem and try to fix it. They listen for buzzwords and shuttle you along, " Yea I 'm having troube with changing my billing address on my account profile '' " Billing? I 'm sorry sir this extension is if you 're having trouble with your account profile, I 'll connect you. '' " No wai --!! *insert cheesy sax music* ''
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| 12/07/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/2020 - I paid my daughter 's five ( 5 ) loans that I am co-signer. Sallie Mae correctly applied four ( 4 ) of the loans ; however, they applied the payment for the account ending in XXXX in the amount of {$74.00} incorrectly. Instead of applying it to loan XXXX, they applied a portion of the {$74.00} in small amounts to the other four ( 4 ) loans.
XX/XX/2020 - I called customer service and was given the website upload.salliemae.com to upload proof of payment. The website doesn't exist. You must go into your account, log-in, and go to other forms and then you can upload the document. I sent them the proof from my bank, XXXX 's, web bill pay company showing proof of payment.
I continued to receive daily phone calls and emails that the account was delinquent.
XX/XX/2020 - I called customer service again and was told that the document that I sent wasn't sufficient proof and needed to send a bank statement with my name, account number, and payment to prove that I paid. I don't receive my bank statements until the end of the month so I had to wait. In the meantime, I also submitted a request with my web bill pay servicer to investigate and work to resolve the problem.
XX/XX/2020 - Redacted my bank statement and faxed and uploaded it to Sallie Mae.
XX/XX/2020 - Web Bill Pay emailed that Sallie Mae wouldn't speak with them and that I need to do a conference call with them and Sallie Mae. We called Sallie Mae and I was told that my account was now with the delinquency division. We were transferred. We were on the phone with Sallie Mae for 45 minutes. They confirmed that they'd received my bank statements and were sending them to the resolution unit and it would take at least three ( 3 ) days to update the account. My web bill pay company also faxed proof of the ACH payment from XX/XX/XXXX to Sallie Mae.
During all of this, my daughter was working to refinance her Sallie Mae student loans with XXXX XXXX XXXX.
XX/XX/2020 - I XXXX and found the number for the Office of the Customer Advocate for Sallie Mae and spoke with XXXX ( ext. XXXX ). She said that they'd received the proof ; however, she couldn't email or mail me a letter indicating that account XXXX was timely paid and an error on Sallie Mae 's side caused the account to be delinquent for a few days. I told her that my daughter 's loan refinance was being held up because of Sallie Mae 's error. Her loan approval expires on XX/XX/2020. XXXX offered to do a conference call with XXXX.
I am filing this complaint because I am sure that I am not the only one experiencing issues with Sallie Mae. Their error has cost me hours trying to prove that payment was made and may cost my daughter the refinancing of her loan. We also have to pay Sallie Mae the XXXX payments which are {$500.00} more than our payment would be with XXXX.
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| 10/27/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I am currently on a graduated repayment program for my Sallie Mae student loans. I usually pay around {$190.00} per month, however, I'm a little behind and currently owe {$380.00} for last month 's payment and this month 's.
I have reached out to Sallie Mae a few times between XX/XX/XXXX and XX/XX/XXXX. Aside from reaching out to them myself, they have been calling me non-stop to get my account " current. '' Each representative I speak with basically threatens me by saying if I don't make the payment by a certain dateXXXX XXXXstthey 'll report me to the credit bureau AND drop me from the graduated repayment program.
Aside from being threatened, here are my issues : 1. I have been financially affected by the pandemic, and Sallie Mae advertises VERY CLEARLY that their borrowers are their first priority and that they will help in any way that they can. When I called MULTIPLE TIMES for said help, the representatives told me that I have no other options. Not one person I have spoken to has put me through to someone who maybe can help or even knew what to do other than reading off their script.
2. I'm on the graduated payment program for a reason. It's because I couldn't afford to make payments upwards of {$700.00} per month. At this point, I'd like to add that no one would help me during that time either and in order to get onto the graduated payment program, I basically had to stop making payments so the company would get scared and put me through to a resolution specialist. So, if I can barely afford to make my payment of {$190.00} right now, how am I supposed to afford $ XXXX per month if they kick me off the program? What am I supposed to do then?
I have filed a complaint directly with Sallie Mae, but surprise, surprise, they haven't gotten back to me. I am absolutely disgusted with the way I'm being treated and with their XXXX XXXX representatives calling me to demand money and threaten my good name if I don't pay. These are unprecedented times, and my account has been in good standing for the past year and a half. It's not as if I'm just withholding moneyI 'm barely keeping up with rent and the other bills I have to pay! It's ridiculous that Sallie Mae 's only concern is driving their borrowers into the ground with debt and predatory interest rates with no life raft during times like these.
I did my part by contacting Sallie Mae to find out what my other options are. All I needed was a little breathing room to catch up on my payments which is more than possible within the next week or two, but they don't seem to care. Pre-pandemic I was becoming more and more financially stable, and now I'm lucky if I can afford the gas for my car or groceries. What Sallie Mae is doing is criminal and someone needs to put an end to it.
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| 07/14/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Older American |
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I cosigned a student loan for my grandson through Sallie Mae. Although I co-signed the loan, his parents filled out some of the paper work and thought that they would be helping him by paying the interest on the loans while he was in school. He graduated XXXX XXXX of this year ( 2017 ) and is currently setting up interviews for a job but, as of this date, is not employed. Since he graduated, his parents thought he would have a 6 month grace period before he would have to start paying back his loans. However, we found out today that is not the case and Sallie Mae expects an interest payment during his 6 month grace period. Unfortunately, since my grandson graduated, his father lost his job and they can no longer pay the interest. I called Sallie Mae today ( X/XX/17 ) and explained the situation to a representative who said he would connect me to the Loan Modification Department but, the call was disconnected. I called back and talked to another representative who was not at all helpful, nor sympathetic and REFUSED to connect me to the Loan Modification Department, so I asked to talk to her supervisor. The supervisor was also not sympathetic and ALSO refused to let me talk to the Loan Modification Department and was very condescending. After searching online to see if there was any options available for their situation, I found a different phone number for Sallie Mae and a quote that saidIf you are experiencing financial challenges, whatever the reason, at the first sign of a difficulty dont ignore it. Call us at XXXX ( XXXX ). We know you dont want to be in this situation, and were committed to working with you to help you get back on track. So, for the third phone call I called this number and, although the representative was at least kind, she said there was not much that could be done. After I complained more, she said she could give him a forbearance but he would have to pay {$150.00} for that and then he would have to begin paying the interest next month. He does n't yet have a job and, although I co-signed his loans, I am retired and can not possibly pay this amount each month either. I asked Sallie Mae if I could pay {$100.00} per month until my grandson got a job and could start repayment, but that was not an option according to them. Additionally, although my credit score is excellent, his student loan interest rate for each of the four years was between 11-12 % which I did not understand. When I called each year to see if somebody would tell me how they came up with that rate, I was never given an explanation. So, his parent 's paid around {$20000.00} in interest over the four years and they still could n't do anyything to modify his loan so he could take advantage of the so called " grace period '' to begin repayment.
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| 07/11/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have 4 unsubsidized loans with Sallie Mae totaling about {$44000.00}. Each time I called them to discuss lowering my monthly payments, the customer service rep would only push forbearance on me saying it was my only option. After 4 months of forbearance, I found out through research online that I qualified for an internship deferment for a year while I was in an alternative certification program to get certified to teach. Despite the fact that I had informed customer service representatives of my work situation, no one ever informed me that I qualified for a deferment. My program was taking {$200.00} out of each check I received and I could not afford my monthly payments of {$500.00} with Sallie Mae. Now that my deferment has ended, I again called Sallie Mae today, XXXX/XXXX/2017 to discuss my options for lowering my monthly payments. I called two different times, once at XXXX and again at XXXX. The first customer service rep named XXXX asked my name and asked what I was calling about. I told him my situation : I 'm a XXXX working for a XXXX XXXX XXXX XXXX and because of budget issues, I 'm receiving a much lower raise than what I had originally thought I would get. He asked what my major was and if I had received my degree. I informed him that I majored in XXXX. He said unfortunately there was nothing he could do to help me lower my payments and that my only option would be forbearance. I told him I only have a few months of forbearance left and that I want to save those in case I need to use them later during the life of my loan. He said my only other option would be to purposely default, and then and only then could I possibly talk with their collections department. I told him I did n't want to default and that I was trying to be proactive because I did n't want to affect my credit score. He said I would have to wait at least 5 days after my payment is due to go into default and that was my only option other than forbearance. I thanked him and ended the call. I called again to see if another customer service rep could do anything. This time, I talked to XXXX. She also informed me that my only options were forbearance or purposely defaulting by not paying for 5 days. I asked her about the reduction interest rate and she said I did not qualify because my account is current. She again informed me that I could purposely default and that the collections department would contact me. Only then could I review my finances to possibly lower my monthly payments. I again thanked her and ended the call. Sallie Mae should not push forbearance and refuse to discuss other payment options for borrowers who make a good faith effort to make their payments. And they should not force borrowers to purposely default to qualify for lower payments.
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| 02/13/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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In XXXX, a Sallie Mae advisor advised me, that Sallie Mae loans came with income driven repayment plans. Due to this verbal quote, I decided to use Sallie Mae, in addition to my federal loans, for XXXX. Apparently, during this time, Sallie Mae was associated with XXXX ... I 'm sure you know where this is going.
Once I graduated in XXXX XXXX, I was applying to between XXXX jobs daily. I was turning up short. In order to stay afloat, I was XXXX but after paying for living expenses, I was tapped out. Six months after graduation, Sallie Mae reached out to me to pay up. I was able to " forebear '' the loan for a couple of months, but the way it was explained to me was that it was deferred. I had deferred my federal loans, due to my low income, so the way that the forbearance was explained ; it seemed almost exactly the same.
Several months went by, I think it was XXXX or XXXX XXXX when Sallie Mae reached back out to me, and insisted that I start paying the XXXX dollar a month loans. I just did n't have it ; honestly, I did n't have it until XXXX XXXX. I fought with Sallie Mae to get the income driven repayment plan that was verbally quoted to me in the beginning of my start in college. Apparently, this did n't exist. It took several months of fighting with Sallie Mae to get the minimum amount due down to a doable amount. I had confided in my parents to help with the loans, and when my mother had agreed to help me pay back this loan, Sallie Mae would n't take her checking account, because it was n't in my name. It was already hard enough, asking my low income XXXX mother for help, and then when she agreed, they would n't take her information!! Because of this, my mother and I had to go and open a joint checking account, just to please Sallie Mae. Since this all happened, we 've consistently been paying the monthly payments and the account is current.
During the negotiating time with Sallie Mae, they reported to the Credit Reporting agencies that my account was delinquent and this has drastically affected my credit score. My credit was fantastic and I always paid my bills on time. I knew that I would n't be able to pay the amount that Sallie Mae had been forcing me to pay up at that time, that 's why I had tried negotiating, which actually did work, the monthly payment was lowered.
When I reached out to Sallie Mae credit dispute department a month or so ago, I basically said in the letter, that the marks on my credit were due to both my non-payment, but also their misrepresenting themselves to young and naive college students. These marks on my credit are based off of lies, which is fraud, a criminal offense. All I ask is for the marks to be removed, I 'm not threatening legal action at this time, but if necessary, I will.
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| 01/02/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2019 I was assigned a new account manager since my loans has been in the collections department for some months now due to me missing only 3 months of payment. ( I believe they were XXXX, XXXX and XXXX ) When I spoke with that case manager, I informed her that I wanted to set up my payment for half of the {$300.00} and the other half can be paid in two weeks. ( I have been splitting up my payments in half so they can take money out every two weeks due to me not having {$300.00} all at once. All previous case managers have been okay with doing this for me ) The agent XXXX was giving me push back during the call about the amount that I wanted to pay and instead of setting up my payment she said she was going to put me on hold or transfer me to the loan modification department. Not really knowing what was happening I did wait on the phone for 30 minutes and then I hung up. Fast forward 20 days later I found out that a payment was never set up and that agent put me behind another month for the month of XXXX. I've reached out and talked to multiple agents XX/XX/XXXX or XX/XX/XXXX explaining the situation. The representative that works in the escalations collections department XXXX, was very dry on the phone with me. She sounded like she did not want to help me. Her response was " well what do you want to do? '' My resolution that I thought would be fair is for them to clear the month of XXXX due to an error that was done by their agent.
XXXX admitted that their agent made a mistake and passed the buck but she also kept stating that I should've called back to make a payment. Even after I told her I never had to be transferred to another department to set up a payment since my information has been in collections. I told her all my account managers have set up my payments but this agent did not want to assist. I then asked to speak with XXXX XXXX manager, she stated he was not available but she would reach out to him to see if they can offer an exception and wipe out the month of XXXX for me. The account manager XXXX that was assigned to me, that works in the collections department never called me back, not once when she figured out that a payment had not been set up. I let the agents know that collections will call you if they are still excepting a payment from you, but this agent XXXX never called back.
To get me out of collections I have to pay {$1100.00} by the end of this month so I can be back on track for XXXX. I already had them set up 3 payments for XXXX XXXX, XX/XX/XXXX and XX/XX/XXXX to take out {$300.00} but that would still leave me short {$270.00} to pay so I am not behind a month. I am not rich by any means and I just want Sallie Mae to be held accountable for the mistake that their agent made
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| 07/07/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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Hello, I am the co-signer of a Sallie-Mae private loan. This loan is more than XXXX paid off and in good -standing. Sallie Mae is harassing both my daughter and myself by calling us non-stop multiple months in a row stating payments have not been made. Payments have been made ; however Sallie Mae does not process them in -time or properly. From my end, payments have been withdrawn from my bank account and then not applied for XXXX weeks to the account. This month, I made a payment with Sallie Mae 's own internal payment system and received a confirmation number. This was on XXXX XXXX. Payment was processed on XXXX XXXX. I called on XXXX XXXX to speak with a customer service rep to re-confirm this was what was showing on their computer screens. I was told yes this is correct and that payment was applied. Harassing phone calls continued throughout the holiday weekend. XXXX XXXX another harassing phone call arrived in the afternoon. When I returned the call, the service representative answered the phone and stated I had an overdue balance and asked me how I was going to " take care of the balance due today ''. I informed this representative payment was processed and already paid. She went on to ask if I had the correct address. I informed her that yes I do ; however, this payment went through Sallie Mae 's own internal payment system over the phone. When she indeed checked, she confirmed that the payment was processed and that the account was current. I requested the harassing collection calls to stop and she verified that they would indeed stop as of that phone call the afternoon of XXXX XXXX. My daughter and I both received another call XXXX on XXXX XXXX. I have since blocked the Sallie Mae number on my phone and have advised my daughter to do the same. I informed the service representative that I had investigated the bill pay software on my computer. When prompted for address changes/updates, the program states " Sallie Mae will contact us with address changes ''. I have correct address for bill payments, but since the program does not allow me to manually put them into a payer with established contacts such as Sallie Mae, I have decided to mail future payments. The representative told me not to mail the payments because they have a slow time processing the mail. I do not have any problems or difficulties with any other loans or any other bills I pay. I would respectfully request Sallie Mae to stop harassing both my daughter and myself with phone calls when payment has already been sent. I further request all late fees from this year be removed from this loan. I would also like an apology from someone for all of these harassing phone calls and loss of time from my day.
Sincerely, XXXX XXXX XXXX, XXXX, XXXX, XXXX
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| 10/16/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I took out Sallie Mae loans each of the three years that I attended XXXX XXXX University XXXX ( near XXXX XXXX. Shortly before graduating I developed XXXX that would later be XXXX. At first this meant daily XXXX and an occasional XXXX ( less than once a week ). I sought XXXX attention and at the time was told that the condition was mild and temporary and that it could be easily remedied XXXX. Over the next several months, as I graduated and started looking for jobs things got increasingly worse. I started XXXX more frequently XXXX multiple times a week ), experienced XXXX and some days struggled XXXX. I continued to see a XXXX and was told that we just had to find the best XXXX for controlling my XXXX XXXX and I would be fine. Six months after I graduated I was XXXX almost every day and was told by the XXXX that I could no longer safely drive. As a result I had to move back in with my parents XXXX and was no longer able to look for jobs. I put my loans in forbearance and hoped that by the time the forbearance time ran out ( i had to pay {$150.00} every three months and only one year of forbearance is allowed ) I would be better and able to work. Unfortunately my XXXX has only gotten worse, much worse. I currently XXXX anywhere from 1-3 times each day. Each time I have no warning and as a result I am frequently XXXX. I have XXXX more than 10 times in the last year, and currently have XXXX ( for the third time ) after XXXX and XXXX. I am now in XXXX so that I do not get XXXX and am unable to do much of anything for myself. I now experience frequent XXXX ( I have to sit down and take a break after bathing or even just getting dressed ). I have seen several XXXX and have even been to the XXXX XXXX to see XXXX several times. They have tried ever XXXX that has been known to work and even some experimental XXXX. My XXXX XXXX is still high, XXXX, and my XXXX have gotten worse, not better. I applied for XXXX through Sallie Mae as I am unable to work and most likely will not be able to for a long time, if ever. The XXXX put that if I show any improvement it will be at least 2-3 years before that happens. Sallie Mae denied me XXXX because they claim it is not permanent. However, their definition of a qualifying XXXX is something that will last indefinitely ( can be seen on the first page of the XXXX claims form ). There is not a definite timeline XXXX and as such they should not be able to deny me. They will not lower the monthly payments or work with my family in any way to help us in this time. When i spoke to a customer service representative they informed me that because I was out of forbearance time I had no other options that to just make the payments. At this point I have no idea where to go or what to do.
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| 04/13/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have returned to complete my XXXX after being away for XXXX years. I am in the final requirements of my degree which are all XXXX credit hours and paying for the out of my own pocket. This semester my cost was close to {$7000.00}. I have contacted Sallie Mae a number of times and they can not give me a deferment because with XXXX credits I do not meet the requirement for XXXX time ( with credit hours ) to get a deferment. I am about to default with Sallie Mae. I am not sure what else I can do at this time.
More details on me below : Long-time XXXX XXXX XXXX and part-time XXXX student XXXX XXXX was denied a student loan deferral and stuck with huge ongoing bills due to bad policies of at Sallie Mae. Where are students supposed to turn when the system fails them, with bills that they cant avoid if they want an education come past due? Another example of the mounting student loan crisis in America.
XXXX XXXX has been teaching music for over two decades in XXXX when he decided to return to school to complete the final stages of his XXXX program in XXXX. After taking a XXXX-year hiatus for personal and financial reasons, it came time to finally return and complete the last few, but rigorous, academic requirements prior to completing his dissertation. With mounting costs from his prior degrees, he applied for a loan deferral while he was taking the new classes so he could focus on his studies.
With all his course work completed in XXXX, the final requirements at this point of his program are courses that are XXXX credits and are listed as pass/fail. While these requirements have no credits, they still come at the financial cost associated with classes.
According to Sallie Mae, XXXX credit courses students are not considered " half-time attendance in school. XXXX XXXX, like many Americans, has multiple jobs outside of the school where he works, just to pay his current student loans. This lack of a deferment carries with it severe consequences and is key for him to complete his degree.
XXXX XXXX was informed that Sallie Mae does not have a plan for students in this situation. This means it makes it almost impossible for students like him, during the final stages of their programs and already dealing with thousands of dollars of student loan debt, to get over the last hurdle to complete their education without defaulting on their loans.
Attention must be brought to the situation for people like XXXX XXXX. With the loan forgiveness programs now frozen, and debt weighing down on students, how can he get out of the financial hole if Sallie Mae and other private lenders dont help?
If youre interested in talking to XXXX XXXX, hes very interested in talking with you. You can reach him at XXXX.
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| 09/18/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I have been patiently dealing with aggressive business tactics from an unorganized company named Sallie Mae. I have been actively trying to find some type of resolve because sallie mae constantly calls my phone, as well as my co signer ' phones, so much so that it feels like harassment. I graduated a year ago in XX/XX/XXXX 2016 and when the time came for me to start paying my loans back I was being asked to pay over {$800.00} dollars a month which was completely impossible for me because I was fresh out of college working for $ 9-10 an hour at local retail businesses. I had to request forebarence until I could figure out a better repayment option. This became a trend because sallie mae refuses to lower my payments. I tell them I am not able to pay over {$800.00} a month and they ask for my co-signer. I told them multiple times my co-signer could only help a little bit and yet they still keep trying to force me to make these absurd payments. This has gone on for too long now and it seems like the situation is getting worse. Most recently, I tried to get an income driven repayment plan and somehow that made my monthly payment go up to over {$900.00} a month. I am living at home with family and I am not able to afford even half of this and I voice this concern quite frequently yet it goes ignored. I have had multiple issues with their employees over the phone. One example being when I requested another forbearance, the associate entered my card information incorrectly when taking the payment for {$150.00}. This caused an error in the process because their system and staff understood this mistake as me not having enough money in my account. This error also caused a negative action to my co-signer 's credit. It was discovered via recorded phone conversations that the mistake was actually made by the sallie mae employee. Sallie mae never contacted us and made us aware of what was going on. After a few days went by and I had not heard anything back I had to call sallie mae. When I called, I was infromed they concluded the mistake was made on their end. They were also supposed to be fixing my co-signer 's credit report and they did not inform us of any of that information either. We had to periodically call to receive updates. When it 's time to make a payment I receive at least 3-5 calls a day from sallie mae representatives, but when they make an error that negatively effects my loan status as well as my co-signer credit report we do n't hear from them for days? This is just one frustrating example out of the many ; all which can be proven via notes, and phone recordings in their system. I fear I may have to take legal action against sallie mae soon if the manner in which they do business does not change.
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| 08/05/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Servicemember |
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I am a co-signer on Student Loan. I would like to be released. The borrower/student has made payments faithfully for almost 4 years, never been late, has an excellent credit score, and an exemplary work record, continuously employed since graduating.
Sallie Mae has twice denied the release, the first with a CODE 14 Insufficient Income for amount of credit requested. Second the same reason. We have no problem with that determination, but we do have a problem that Sallie Mae wont provide the metrics that allow us to set our goals to be released as a co-signer.
We have the right to know the values that need to be aligned such that a cosigner ( s ) can be released. The credit score was very good ( XXXX ) and the payments have been prompt. To encourage us debtors to endeavor to be financially responsible and to seek the path of freedom from debt we need to be provided with information to set targets and goals.
Personally, I think it is immoral that this information is not provided at the onset. I think it is sad the effort we have to undertake ( calls and letters ) to receive this rightful information, and further sad for those that do not have the time or the means to seek this information.
Sallie Mae requires : I have demonstrated a satisfactory history of making the required 12 consecutive, on-time payments of principal and interest immediately before applying.
I have no student loan ( s ) in default.
I have not been reported as 90+ days delinquent in the past 24 months.
I have no student loan ( s ) currently in a hardship forbearance or modified repayment program.
My account is not delinquent immediately before applying.
I must meet age of majority requirements in my state of residence ( be old enough to enter into a legally binding contract ).
I must be a U.S. citizen or permanent resident at the time my request is processed. If my citizenship has changed since I applied for the loan ( s ) in question, I will provide proof of citizenship.
By releasing my cosigner ( s ), Sallie Mae is not releasing me from my loan obligation ( s ).
It would be so easy to also require the other information that Sallie Mae requires which the consumer has no idea how their decision is made. By example : Credit Score greater than xxx Debt to Income ratio less than Loan Balance is x percentage of Income Or other metrics they use to evaluate When you call Sallie Mae their representative can not give that information. I have asked to speak to a supervisor, and they have failed to call me back after several messages left on a voice mail. Very frustrating.
In closing I think their evaluation criteria should be transparent and easily accessible prior to submitting the release request. Thank you
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| 11/09/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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Every semester during my college years attended, I was required to apply for FAFSA, only to be denied. I was told the reasoning was because my parent 's made too much money for me to qualify, even though I was living on my own, paying for my own college, and filing my own taxes. I had no choice to be eligible for financial aid until after a certain age. I was forced to take out private loans for most of my college attendance, unaware of the exact price I would be expected to pay because every loan gives only an estimate when you apply. I either had the option to drop out and have nothing to show or continue to put myself in debt to finish my degree. I am almost out of school for 3 years after graduating in XXXX and have yet to find a job even remotely close to afford my private student loans. I have applied to hundreds of jobs within my degree field and no one these days wants to hire someone without 3-5 years experience. Companies have gotten lazy on willing to train new employees. Since my degree is in the XXXX field, I figured I would have no problem finding a job with decent salary-that has not been the case. I have been working in a XXXX, which I have done since before I even was in college. I can not find a job that pays better than what I currently make and besides lack of Sallie Mae is the WORST company between harassing me and people not associated with my loans. They have contacted my grandmother who has nothing to do with my loans, calling my parents and myself at our place of work and during non-business hours. I have received calls on weekends as well as early as XXXX and as late as XXXX. I feel I have been taken advantage of and even though I explain that I am working 40 hour weeks and still can not afford the payments they try to ask of me ( with all my lenders, totals over XXXX XXXXmonth ), they have ruined my credit and keep adding interest on my late fees. They refuse to help negotiate terms to make payments affordable and act like I 'm the bad person for not being able to afford their absurd repayment terms. The entire student loan system hurts the middle class. If my parents were n't so lucky to make what they do to survive, I would have gotten financial aid, yet if my parents were wealthy, they most likely would have paid for my college. Because I am a working individual with no kids and working to put myself through school, I get penalized for trying to get my education. It has been the biggest burden of my life and has made me regret going to college at all. My financial aid counselors were never helpful and I have had several during my attendance. Go to college, they said. You will find a great job only if you have a degree, they said. Well, THEY were wrong.
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| 11/15/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Im currently a single mother working full time. When I was XXXX years old back in XXXX I applied for college. Because my parents werent going to help me pay for it I planned on just taking a few courses and paying them as I go. When my father and I went to interview with school they informed us of applying instead for student loans. They pushed Sallie Mae ( Navient ) and a variable interest rate with a deferred graduation payback plan. While I was in school I got horribly sick in XXXX. I had to drop out because I was sent to XXXX for XXXX XXXX. The school didnt tell me that I would have to pay back every dime I borrowed as soon as I dropped out. So Sallie Mae suggested deferment they informed me that it wouldnt change my payments and that was however false. As soon as I deferred them my payments jumped XXXX more a month and at the time they were XXXX a month. In XXXX I had a short period where I didnt have a job and I started more schooling after moving to Pennsylvania so I contacted Sallie Mae ( Navient ) and they again suggested deferment because they would not work with me on income repayment plans and told me this was the only option other than badgering my family members for money handouts or they would send me to collections. The representatives were extremely rude and didnt offer anything except those options. So again my interest rate jumped after deferment and my payments this time increased to XXXX a month. I continued to pay on it and as they economy fluctuated so did my interest rate. Not only did the representative from Navient not inform my father and I back in XXXX when we signed up that a variable interest rate would always go up and never go down but they also didnt inform us that there was no cap to how high your interest rate could go. It started at 4.9 % interest back in XXXX which I was told was great. And in XXXX when I found out I was XXXX with my son being a single mother with a full time job and a XXXX XXXX I had no choice but to defer my loans again because they would not assist me in any way and offered no help. So when I finished my XXXX leave 3 months after deferment of my loans for the last time my interest rate jumped to 11 % and my payments jumped to XXXX a month! So not only did I have a XXXX XXXX to care for and pay for but I also had a very high monthly payment that I couldnt afford. Once I had finally had enough of Sallie Mae ( Navient ) I consolidated my loans with XXXX XXXX but Sallie Mae continued to charge me for 2 months even after XXXX XXXX paid them off. They threatened collections and I officially had enough of them. Be warned Sallie Mae ( Navient ) does not care about your well being and will take every dime you make.
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| 05/14/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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There is no clear way to pay down the principal. They call it an " overpayment '' and they apply it to the interest of the largest loan. I have a XXXX loan that they have scheduled at {$420.00} / month and that would be paid off in XXXX or XXXX payments. The loan was originally XXXX and by the time I pay {$420.00} for 144 months I will have paid them {$61000.00} for a $ XXXX loan. When I looked at how I could pay down the Principal, I learned that I can not make a principal paymet but can " overpay '', but am not sure where that money goes? Does it go to the interest or the principal. Not clear and I would like to know and wonder how anyone can allow a loan like this to exist!
When I called Sallie to find how how I can apply loans to the principal one man said, " you can't '' and hung up. The next agent walked me through the site. I had to log off and go to main site to find an example for repayment or 'overpayment '. ( The actual PDF will be attached, but I have copied and pasted highlights below ). Please not the unrealistic monthly payment that are associated with loans in the amounts of XXXX or XXXX? {$25.00} or {$67.00} a month is not accurate at those interest rates. So this is misleading and impossible to pay down!
******FOLLOWING IS AN EXCERPT FORM AN ATTACHED OVERPAYMENT EXAMPLE PDF FROM SALLIE MAE.com ( XXXX is attached to this complaint ) ******* Loan amounts : {$10000.00} {$8700.00} {$5500.00} {$6800.00} {$31000.00} Current Balance 8.25 % 8.00 % 8.00 % 7.75 % Interest Rate {$69.00} {$25.00} {$37.00} {$44.00} {$170.00} Current Amount Due {$120.00} {$0.00} {$0.00} {$0.00} {$120.00} Overpayment Amount Payment allocation : The payment of {$300.00} was first allocated across all loans to cover the Current Amount Due of {$170.00}. Then the overpayment of {$120.00} was allocated to Loan 1 because it has the highest interest rate of all loans.
____ The agent and me could not find a description anywhere, that said this " overpaymenet '' was applied to the principal or the interest. WHERE WAS PAYMENT ALLOCATED TOWARDS! PRINCIPAL OR INTEREST?
I would like to see where mypayment is applied when I make it. How much to principal and how much to interest and why does a $ XXXX loan need 144 months to repay and why is it slated for payoff 13 years from now when I am paying $ XXXX/month!
Since I have 4 loans, I do not know how to pay down the principal for each, as Sallie Mae decides and applies the overpayments to the largest loan Main question, is this overpayment applied to interest or principal! Why are there XXXX payments for a XXXX loan!?
I have 4 loans : You ask for loan numbers but there are 4. They control how they are paid off!
XXXX XXXX XXXX XXXX
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| 02/13/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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Subject Line : Sallie Mae Told us to DEFAULT on our Student Loans Yes you heard that right. For months we have been trying to find a solution to simply lower our payments. And have our student loan payments be based on income. As a teacher, putting yourself through school solo while working XXXX jobs is hard enough. But when the repayments start and the payments are MORE Than the salary, more than the income that is brought home, it becomes mind blowing. XXXX even moved him and his family into his camper to save money JUST to be able to afford these ridiculously high payments.
For months - we have been reaching out to Sallie Mae for options lowering interest rate, lowering monthly payments so they reflect a proper income ratio. Weve looked to refinance, remove the co signor so the co signer could help in other ways, written letters, soundless hours on the phone, escalated through the XXXX and XXXX XXXX, AND was even featured on the news. Sallie Mae is unwilling to help. And this week told us the only way we could lower payments is to STOP PAYING THEM, DEFAULT on our loans, and eventually our paychecks would start being garnished and then they could find a lower payment solution.
Yes you read that right. They want us to mess up our credit, obtain embarrassment and stress, not be able to get a mortgage, screw up our credit, our working relationships and more, instead of lowering our payments or interest rates. OR consolidating all of our loans into XXXX.
To summarize, weve exhausted all options.
Rate reduction Payment reduction to be based on income.
Consolidation Teacher credit or consideration XXXX XXXX XXXX XXXX XXXX XXXX XXXX within XXXX XXXX I'm at a loss. They literally moved into a camper because their Sallie mae payments are so high. They just want to lower the payments to be able to afford rent on their salary. They've been on the news, link below. No one at Sallie Mae will help them. They've been predatory, rude, unhelpful. Set them up to fail. Bait and switched them on the loan. They are simply looking for lower monthly payments so they can afford housing. And find ways where Sallie Mae stops raping innocent people like them who give back to the community day in and day out.
Can you assist me on I can speak to? A rational person that may be able to help? Someone who could even point us to a stable refinancing option with a lower rate or consolidation option based on his salary? A teacher who gave his life for kids, and this is how the country repays him, by forcing him to live in the woods, not helping him, and telling him to ruin his credit.
XXXX XXXX XXXX : XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Loan under XXXX XXXX
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| 12/02/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I am writing this letter to address a series of student loans bills that I 've incorrectly received as a result of a misunderstanding with Sallie Mae regarding my enrollment status at XXXX University. It is my hope that upon reviewing my testimony that you will be able to help me in resolving this problem.
My current predicament is the result of an unknown error which occurred during my XX/XX/XXXX semester. I attended classes with XXXX and received grades all throughout the semester. It was only brought to my attention just after the semester had ended, while preparing for my XX/XX/XXXX semester, that the university had no record of my attendance during the XX/XX/XXXX. Evidently, in XX/XX/XXXX when I had applied for a loan for the XX/XX/XXXX semester, Sallie Mae had never transferred the funds to XXXX University, and consequently the university did not recognize my attendance during that time. Despite the appeals from my professors, the university deemed that they had no record of my enrollment after XX/XX/XXXX, resulting in XXXX and Sallie Mae proceeding to begin billing me for student loan payments under the assumption that I had withdrawn from school. In XX/XX/XXXX, upon learning of the full extent of this clerical error, I was unable to pay the XX/XX/XXXX bill and was forced to cancel the semester. At this time, I was completely locked out of the university 's system until the bill was paid or semester was canceled, and was therefore unable to register classes in time to meet the XX/XX/XXXX start date. After making a complete assessment of my standing with the university through many meetings, I immediately re-enrolled as soon as I was granted access with XXXX to resume classes in the XX/XX/XXXX and have remained a XXXX ever since.
I have attempted to rectify this situation with Sallie Mae and XXXX through repeated written correspondence and phone calls and have even made multiple deferred payments. These efforts were successful with XXXX, as they recognized the error and cleared things up swiftly. Sallie Mae, on the other hand, has ignored my requests to resolve this and has instead incorrectly charged off the two loans mentioned above to a of debt collection agency.
Additionally, this situation has negatively impacted both my credit history and my father 's who is a co-signer on the loans.
It is my understanding that student loan bills would cease at this time until after my graduation given that I am XXXX at XXXX University, and have been since the XX/XX/XXXX. It is my hope that upon reviewing my testimony you will be able to help me in resolving this problem so that I do not continue to be wrongfully billed for these loans. Thank you.
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| 12/27/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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During XXXX of XXXX, I called Sallie Mae and told them I wanted to figure out payment options because I have been having a difficult time since COVID and deaths in the family that have altered my life completely, mentally, emotionally, and financially. I am now in the process of XXXX XXXX XXXX who lost her father who was my uncle, which has taking a financial toll on my finances while I am still recovering from the impact of XXXX. I have explained this a Sallie Mae representative who talked me out of doing a forbearance stating that it would not be in my best interest because it would cause more of a financial burden and that Sallie Mae wasn't close to reporting my account to the credit bureaus and I had time to make a payment. I made a payment a few weeks later to which Sallie Mae took out a partial payment not the full amount, once I called several representative could not give me a explanation as to why that occurred and nothing was notated on my account. I sent a complaint to Sallie Mae via mail and I did not receive a response on.
I then spoke to XXXX XXXX who said once I get only a payment plan which included my defaulted amount that I would not receive any calls or emails because of the plan. That was not true. Since then I have continue to get harassing phone calls with people telling me different things every single time. I then received a letter threatening to take me to collections if I didn't pay by the XXXX when my payment plan was set for the XXXX. I called and spoke to XXXX and she said they wouldn't send me to collections as long as I made a payment on the XXXX ... which doesn't make sense. So I called and spoked to another representative who told me that the payment plan didn't cover everything which I was no aware ... she suggested I make a {$66.00} ( week of XX/XX/XXXX ) payment to stop it from going to collection which I did and told her that I did 't want to be contacted by representatives because I am continuously being misled. The following week I still made the {$85.00} ( XX/XX/XXXX ) payment that I agreed to which put me in a financial bind. I think I got contacted the following week after making the two payments that I needed to make {$130.00} payment, I told XXXX that I asked to stop being contacted because I don't even know what I am paying and nothing is making sense. She refused and said they are allowed to contact me. I continued to ask questions about my account and she transferred me to another representative who then couldn't explain anything and couldn't transfer me back to XXXX. Not once did or was she able to explain any explanation... again something that I continue to receive from the representatives.
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| 06/26/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I'm a cosigner on a loan with XXXX. We've been trying to refinance our loan with another private lender due to horrible customer service ( they will not answer questions and avoid them at all costs over the phone ) and extremely high interest rates 11 % +.
We sent in an application to refinance with another company and one of the things the requested was an official document from XXXX saying that the loan was current. We had just paid the monthly balance for the XXXX loan and requested a document that said that we paid, and XXXX said that it would take them about 10-14 days to be able to give us the document so that we could be approved with the other company. We called multiple times to see if they could speed up this process, but they said this is official procedure and that it takes that long to be able to send it over. By the time we got the document we needed from them, the loan was now overdue again and we had to repeat the process all over again. It was pretty clear to us that they wouldn't send over the document in a timely manner so that we couldn't refinance the loan with another company. This process repeated for 2 months until we finally got the document needed so that we could move to another company.
Then, after we got approved with another company, the new lender tried to pay off the balance of the loan - however XXXX will not take an electronic payment and requires a check to be sent through the mail. When I called XXXX to see why we still had a balance on our account, they said it's because it takes them XXXX days to process the check and that the balance will be reflected once they cash it XXXX whenever they decide to do so ). I asked them if they had received the check already being it was sent last week and they wouldn't tell me if they did. They also said that I'm accruing daily interest, even though the check has already been sent to them, and I'll have to pay that interest until they cash the check. The problem is that they won't tell me if they have the check, or when they'll cash it, and they're threatening to report me to a credit agency even though there's a check for the full amount of the loan already in the mail ( or in their hands XXXX.
I've tried asking simple questions multiple times such as " do you have the check yet '' and/or " what dates would you report me to the credit agency on '' and all the say is they can't answer those questions.
It's pretty clear that they have all of these policies in place to make it as difficult as possible to refinance with a different company and continue to collect more money from customers without the ability to pay off the loan in full ( in a timely manner ).
|
| 03/20/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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My loan is with Sallie Mae. I have an ongoing, terrible situation with Sallie Mae private loan department. I have spoken to several different customer advocates who have been able to help some but the last one I spoke with les me astray and now Sallie Mae says I owe {$800.00} immediately which I do not have.
I took a private loan in XXXX 2013 so I could finish XXXX school and my father in law cosigned. Ever since my loan has graduated from the grace period, Sallie Mae always calls and harrasses my cosigner and NEVER contacts me. I have to speak with the customer advocate who has helped with payments but never handles the issue of my cosigner receiving XXXX % of calls and mailings. I have yet to receive anything.
I have used my forbearance time and am having trouble paying. My husband has been out of work and we have recently moved to take new jobs and our income has yet to catch up. My cosigner is in poor health and does not work. I spoke with a customer advocate who said I could sign up for an income based plan which would take my payments from {$210.00} to {$68.00} which is much more doable. And would erase my late fees once I made three payments. I spent over an hour on the phone with her going over my financials, as did my cosigner. She then called back the next day and said she had to forward to financial for approval and asked me to go over my financials again saying that because I had a monthly deficit that financial would not approve me and we should try to change some things. I was confused and worried because neither myself or my cosigner have available funds. She said she would call the next day. We also set up two years of payments at the {$68.00} amount.
It took her four days and when she called back she was very curt and said financial said between me and my cosigner we made too much for the income based and the payment would stand at {$210.00} and we owed {$800.00} back payment. She could not extend the amount or help with any postponement of payments. She also never addressed the problem of the reps calling and threatening the cosigner.
I am really at a loss now. I do not have {$800.00} to get caught up and neither does the cosigner. I can pay the {$68.00} if I can get the income based payments. When I signed on originally I was told the payment was {$25.00} a month while in school and payments would be calculated once I graduated. One month they took {$25.00} and the next {$210.00} without warning or notice ( I was on automatic payments then ).
I want a company where I can call and get solutions. Not rude customer service agents or advocates who ask me to change financials and then do not get approved.
|
| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I took out a loan with Salliemae before they spilt with XXXX. I took out what was recommended for my studies and now I will be paying for it the rest of my life. Salliemae and XXXX began charging me ( without warning ) almost {$1000.00} per month for my loans. I had not found a job in my field yet and was already struggling to meet my other bills so on XXXX when my first payment was taken out all of my money was gone and then some. I called and tried to get help but they told me they could not lower payments and could n't work with me. So I was forced to go on deferment as my over 10 % interest rate continued tacking on money to my already sizable loan for a full year. Every month I would call and plead with them to help me get on an income based repayment plan but every time they refused and advised me that, because I was able to pay them {$100.00} every time I went on deferment, that they could n't help so I should just default. I had run out of deferments after a year and was billed once again for almost {$1000.00} ( which I could not afford ) and so I had to default on my loan. A day after my bill was supposed to be due I received a call from a Salliemae representative asking why I had not paid. When I explained the above their response was " Well I do n't know why we would advise you to default, we want to help you repay your loans '' and it was at this point that they finally let me get on an income based program with a lower interest rate.
However I find that I am not making a dent in what has now become almost {$100000.00} in debt due to my year of deferment and my default. The payments are still unreasonable and at this point Im basically paying off interest rather than the actual loan.
My school ( XXXX XXXX XXXX XXXX XXXX ) was no better at helping than Salliemae or XXXX. The school gave us no assistance with finding a job after graduation even though there were promises to send us offers or recommendations. It became abundantly clear that the school was in it to make money, not turn out media professionals that it claimed to have done. The curriculum was a joke during my second year and if it was n't for having a few teachers who did n't want to XXXX us over I would n't have learned anything or gained experience that I needed to find my first job ( on my own about 8 months after graduation mind you ).
Salliemae and XXXX have given false advise and no help when it was desperately needed that has effected my credit score, my ability to get loans in the future, and my general overall well being. XXXX did not provide the education promised which led me to have to fight to get an entry level job in my desired field.
|
| 05/03/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My daughter recently, XX/XX/XXXX , received an email that said she owed a payment of {$640.00}. She had been in school up until XXXX XXXX , and thought that she had a 6 month grace period to begin payment. Sallie Mae s aid that she had already used her 6 month period at an earlier date, when she left school, for medical reasons, and then returned. I was under the assumption that payments would not start until 6 months after XXXX XXXX , when her semester ended. I had no idea that there was only 1 grace period allowed and would like to know if that is true, and if so would like to see where it states. This was also the first time that she had seen a email from Sallie Mae since XXXX . She and I went back through all deleted emails and current inbox. We then went to the spam email and there were three other emails in there from Sallie Mae . If they sent them, and obviously they did, the emails went to spam email. I have also, back in XXXX , sent a letter to the attorney generals office of NY because of this company not putting payments on the proper loans, and over charging on fees, not allowing me to speak to a manager, rude customer service to young adults, and not helping in any way to avoid default ; saying they had no other options available to her for repayment. Because of this investigation SallieMae had to go back into her accounts and make several changes to my account so forgive me if I dont have the confidence in this company. This company also never, ever, even responded to the sample letter that my daughter sent them from your website. But they did want to know where I got it from though. I want to consolidate these loans, and get rid of Sallie Mae , but now I think she will have to be up to date on payments with them, but since I thought there was a 6 month grace period, and cant possibly get that amount of money together within the next month ; now wont be able to consolidate either. I honestly still thought I was in a 6 month grace period, that was never ever clearly explained, and as I mentioned would like to see it. Other loans that she has with XXXX XXXX do n't operate that way. And then not receiving the emails or any correspondence through the mail ; she never knew she was falling behind. Why would n't Sallie Mae , after falling behind, after two months, send correspondence through the mail. It was made very clear in my letter to the Attorney Generals Office that I did not want anymore contact with them over the phone because of how rude and condescending they were on the phone. That i preferred email or " snailmail ''. Thoughts and suggestions greatly appreciated
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| 12/27/2023 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Can't close your account
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Web |
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I XXXX XXXX opened 2 High-Yield Savings account XXXX XXXX XXXX XXXX XXXX online sometime in XXXX XXXX XXXX. Upon opening the account I transferred money into the account from XXXXXXXX XXXX XXXX to fund the account.I also got a payday loan, in which they ACH deposited the loan into my account. XXXX after the deposits were made, the bank froze my account where I didn't have access to my account. I was told the account would be closed and funds would be sent back. I spoke with several customer service representatives and each time I received the run around and was told I could not get access to the account. I was then told the account was closed. I kept receiving emails about my account statement and would then call and speak with representatives in the fraud department. They assured me that the accounts were closed. After continuously receiving emails for these past 6 years about account statement, I continued to call Sallie Mae Bank and received the same response that the accounts were closed. The bank has recorded calls and notes from every phone call I have made since XXXX. I also have some phone recordings where I spoke with numerous representatives and was told my account was closed, which is was not. Lastly, on XX/XX/XXXX, I recorded a call made to Sallie Mae and spoke with XXXX and he informed me that there are 2 accounts still open. Account ending XXXX with balance of {$1000.00} and account ending XXXX with balance {$27.00}. He stated he could request the account be closed and a check would be mailed out to my address. He then called the fraud department to make sure that would be okay and he said they instructed me to send them proof of the transfer from the XXXXXXXX XXXX I then asked him to transfer me to the fraud department to get the information from them. He transferred me to the fraud department and I spoke with a representative on a recorded line. I asked her what the reason was for my account being frozen and she stated it was because it seemed like fraud. I only had 2 transactions on the account XXXX, so I didn't understand what they meant by fraud. I did not break any laws by transferring money from greendot and getting a payday loan. She stated she spoke with upper management and they said the account would remain open, but frozen. According to the law in South Carolina, a bank can only hold funds 5 years ( Escheatment ).
I filed a complaint back in XXXX and it stated that Sallie Mae would close these accounts and send the money to the state of Michigan and I have since waited 3 years and I spoke with a representative XXXX XXXX XXXX XXXX who confirmed the accounts are still open.
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| 12/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I took out a student loan with Sallie Mae in XXXX for the amount of {$14000.00}. The first disbursement occurred on XX/XX/XXXX for the amount if {$7100.00}. After the disbursement I opted into Sallie Mae 's option to pay {$25.00} a month while in school to keep the accrued interest down. Upon receiving the second disbursement of {$7100.00} on XX/XX/XXXX I discovered I only needed a small portion and paid {$6000.00} back on XX/XX/XXXX. After that repayment in XXXX of XXXX Sallie Mae stopped including the {$25.00} for that specific loan in my monthly billing / payment. As a result, since the last payment in XX/XX/XXXX my loan has accrued {$3600.00} in interest.
I began making full payments to Sallie Mae in XXXX of XXXX. The Sallie Mae app provides you with a total " current amount due '' for your whole loan portfolio each month. In XXXX of XXXX I decided I wanted to begin paying more than the suggested amount. Upon doing so realized that the loan I had taken out in XXXX said " no current amount due ''. After looking at the detail of my payments I noticed that out of the suggested amount I had been paying each month for the past year, none of it had been going towards that specific loan ; allowing it to accrue {$1200.00} in interest over this past year.
Upon reaching out to Sallie Mae for an explanation as to why the app was not applying payments to my highest interest rate loan, they stated that because I paid that {$6000.00} in XXXX my loan was now considered to be in " prepayment ''. As a result, and WITHOUT MY KNOWLEDGE, the suggested payment amount from that point forward no longer included that loan even though the loan was still accruing interest. It was not until I decided I wanted to pay more than the suggested amount that I was able to decipher that the " current amount due '' for that loan had been XXXX even though it was accruing mass amounts interest, ultimately growing to a balance that is now {$3500.00} more than when I initially repaid the {$6000.00} to a total of {$11000.00}.
I called Sallie Mae and spoke to a representative who even agreed with me and said that they see where I was misled to believe I was still paying on all of my loans, and that they see how the app itself can be misleading. Even still I was told that there is absolutely nothing that they can do.
I find it wrong that even though I have been making the required monthly payments to Sallie Mae I am now worse off than before because they failed to inform me that a prepayment would excluded that loan from my monthly payment. I believe Sallie Mae should be held responsible for these actions in some way. Please help.
|
| 06/22/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I am complaining about XXXX XXXX for HARASSMENT!
My husband and I are both cosigners for our sons Smart Option Student Loans to XXXX XXXX.
In XX/XX/XXXX through XX/XX/XXXX, we cosigned for our son for the Smart Option Student Loan, which consists of six loans. My son has been paying these loans holistically since he first received his pay check in XX/XX/XXXX from his job at the hospital as a nurse and up-to this-time. As a matter of fact, all of these loans have been applied for auto-pay.
Since XX/XX/XXXX, weve been receiving non-stop emails, letters from the mail and phone calls. We received phone calls constantly almost every day, some of these calls are not showing the phone numbers on our phone screen. Sometimes, it shows restricted or unavailable or private. We can only recognize who called us when we listen to the voice mail. When we called the number that was provided on the voicemail, we often waited to get a human being to answer our calls, sometimes we got lucky if we were answered within 45-minute wait, after we discussed what we were calling for the person said, " your payments are up-to-date. '' Another occasion that I would think it was an harassment was : XXXX XXXX Representative, XXXX is the name he gave me called my work phone at around XXXX. ( On one occasion, they collected three times from my sons bank account and they were apologetic because of their mistake and they returned the access amount to his bank. ) Another that I believe that it is an Harassment was their electronic mail. The email says, Your XXXX XXXX student loan ( s ) requires your attention. Log in to XXXX to review your account information. Signed by XXXX XXXX - XXXX XXXX Soon as I clicked on the link, it's an offer for another loan ( This is misleading people like us to open the email. ) Another instances was The letter from the mail. The letter says, Late payments may result in your XXXX XXXX loan/s being reported to the consumer reporting agencies as delinquent. Negative information on a credit report may adversely affect your credit rating. Its important to know that delinquency can stay on your credit report for up to seven years.
This is too much! Not only are they harassing us but also threatening us. Those statements really are very stressful!
I am hoping that you would help us to STOP them harassing/threatening/stressing us. We want them to STOP calling/ emailing/ sending letters in the mails with deceiving/threatening statements. We do not need them to bother us. My son 's payments have been enrolled for auto-pay.
Thank you in advance for your time and assistance. I highly appreciate it.
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| 09/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
Servicemember |
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Hello : I have a personal loan with XXXX XXXX from my XXXX degree that I completed in XXXX. I recently went into repayment as of last year and XXXX XXXX failed to update my address and deliver the notice of repayment to me via either email or phone or even regular mail. I spoke with them on the phone about this when first noticed this and they admitted and acknowledged that it was indeed their fault and they would fix it on their end. In addition, they proceeded to immediately report me to credit bureau following the call for being delinquent on my student loan even though I made a payment during the call to make my account current and set up an automatic payment for the lifetime of the loan. I am currently in my XXXX. program in XXXX XXXX, XXXX. I submitted a dispute with the credit bureau to attempt to get this information removed from my report or at least a note added about the situation and it was denied after speaking to XXXX XXXX about everything even though I had documentation and proof that was provided about the situation. My credit score took a major hit because of this situation which I found highly upsetting as I was relocating to XXXX for my XXXX XXXX earlier this year during the summer. It was almost impossible for me to get approved for an apartment out here. Thankfully my father was willing to co-sign for me and as a result I have to live in student housing at age XXXX years old even though I can afford to live in a real apartment. So I currently reside in a studio apartment due to this issue with XXXX XXXX that has carried over all these years despite it not being my fault. Now, I am reaching out to you to attempt to resolve this issue. Possibly have them dismiss the entire debt because of this error in reporting on their part as I have suffered more than enough due to their incompetence and am tired of dealing with them. For the sake of reporting them to you, I attempted to log into the website and my user account could not be found even though I know the information like my own ssn but, of course the website was down. I was actually happy they sold my loans to navient the majority of them and excited about the letter received that notified me I currently had no business with XXXX XXXX back in XX/XX/XXXX. However, imagine my surprise when realized we still had a relationship I was unaware of in XX/XX/XXXX. Anyway, please call me at XXXX to further discussion this issue. I am sick of being messed over by XXXX XXXX and I am surprised they are not at the top of the list of most disputes filled against a company. Thank you for your time and have a blessed day.
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| 05/04/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Sallie Mae Consumer Banking Company is taking advantage of people in times of crisis. 22 million people in the United States are currently unemployed. People are worried how they are going to feed their families. Meanwhile Sallie Mae is only concerned with the money they are going to make. When COVID-19 took over the world, almost every company I have ever been in contact with sent out an email detailing what they are doing to help in this time. Sallie Mae sent out an extremely vague email saying to " contact their costumer support for help. '' Since I lost one of my jobs during the pandemic, I can only afford to pay my rent right now, and I am unable to make my student loan payments. When I finally was able to contact someone at Sallie Mae, they informed me that I could be eligible for, a one time, three month forbearance in which my loans will still be accumulating interest. How is a company as large as Sallie Mae getting away with penalizing those who can not repay their loans right now?
Federal loans have stopped collecting payments and are not accumulating interest during this economic crisis. Meanwhile Sallie Mae will penalize me, and only give me 3 months. The way things are going right now, I am highly unlikely to get my second job back in the next year or so. This is immoral and predatory behavior. I want to make it extremely clear that I have worked very hard to diligently pay off my loans while I put myself through XXXX school. During my time as a student I have worked full time, and opted to pay interest as I went. Trying to always do the responsible thing. I am having to make almost {$200.00} payments every month, ( even though I am still in school ) this has forced me to get a second job, just so I can make my payments on time. When I lost the secondary income I did not file for any unemployment benefits, because I have enough to pay my rent and buy food. I recognize that is lucky compared to how a lot of people are suffering right now. I would not feel right collecting money that someone needs more than I do right now. That is called doing your part for society in times of crisis. Getting through these times are going to take effort and sacrifice on everyones behalf. Sallie Mae is not doing enough, or hardly anything at all, to help those who can not afford their payments right now. This is just another example of a large financial institution breaking the backs of those who have no other options. What kind of society do we live in where companies like Sallie Mae can get away with hurting young, hardworking, future nurses? Something needs to change.
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| 02/15/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have a private student loan through Sallie Mae. The total amount received each semester reflects both the amount of tuition plus the amount that is estimated to be the total living expenses for a semester. The funds are directly distributed to my school, XXXX XXXX University XXXX XXXX XXXX ( based out of XXXX, TX ), who is supposed to apply the funds towards tuition and then distribute the remaining balance to me ( since after all it is MY loan and I'm paying interest on it ). This is the second semester in a row that the school has kept my funds.
Last semester, Sallie Mae distributed the amount of {$12000.00} to XXXX XXXX University on XX/XX/XXXX. A credit of {$4800.00} was supposed to be disbursed to me for living expenses for the semester. Instead, I didn't get my disbursement until XX/XX/XXXX, leaving me with no money to live off of for the entire semester. I realize this is a problem with the school and not necessarily Sallie Mae, but I believe Sallie Mae should hold the school accountable for making sure students get their money in a timely manner.
I called Sallie Mae on two different occasions, and both times a customer service representative told me that once the funds are in the school 's possession, what happens to them is out of their hands. I don't understand how that could be possible as the loan is in my name and I'm the one making interest payments on it. If that were the case, what's stopping the school from keeping my money indefinitely? I believe that the school is using students ' funds to either make interest by keeping the money in their private bank account for an entire semester, or they're using the funds improperly in some other way. It's a very small school and in no way should it take 4 months to distribute these funds. It happens to multiple students every semester.
Sallie Mae disbursed my funds for this semester to the school at the end of XX/XX/XXXX, and now in the middle of XX/XX/XXXX I, once again, am without funds to pay rent or bills ( which is ridiculous because I'm still paying interest on loan money that is not even in my possession ). When I reach out to the school or to Sallie Mae they are of absolutely no help, and I believe that Sallie Mae doesn't care at all that the school is taking advantage of us.
I believe that Sallie Mae should be held to a higher standard than what they currently are. The school should be required to distribute the funds in a timely manner. Please, please help me with this situation as I have no idea what else to do. Thank you very much for your time and help with this matter.
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| 07/18/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have argued numerous times that XXXX/Sallie Mae Tuition Answer loan was discharged as part of my 2017 chapter XXXX bankruptcy ( see attached ). They have collected monthly payments since then as part of the charge off, they have been reporting my account as late each month since then to the various credit agencies even though Ive been paying their agreed upon monthly payments. As per a number of recent cases, it has been determined that in fact the Tuition Answer loans were dischargeable.
The rulings state ( excerpt summary ) : The sole question is whether the student loans constitute an obligation to repay funds received as an educational benefit, since Navient didnt argue that the student loan fell in either the first or third categories.
The court embarked on an analysis of stautory interpretation of the U.S. Bankruptcy Code to determine the underlying meaning of the operative words in the text.
The term educational benefit is undefined and potentially vague. The court concluded that the terms should be interpreted in light of its listed companions, suggesting educational benefits means conditional grant payments similar to scholarships and stipends. Since scholarships and stipends generally dont have to be repaid, the plaintiff in this case isnt required to pay these private student loans.
FURTHER, the below was mentioned : Sallie Mae XXXX XXXX loans are considered non-qualified student loans, which means they are eligible to be XXXX through a bankruptcy. These loans are above the cost of attendance to help students have money to live on while they go to school.
If you have a Tuition Answer student loan discharged in bankruptcy, but Sallie Mae or its representatives attempt to collect on these same loans after the bankruptcy, those collection attempts could be in violation of federal bankruptcy laws.
The Fair Debt Collection Practices Act ( FDCPA ) prevents lenders and debt collectors from trying to collect on debts that have been discharged in a bankruptcy.
If you have had a Tuition Answer Student Loan discharged in a bankruptcy, but the debtor or its representatives continue to try to collect that money from you, you could be deserving of compensation for violations of the FDCPA.
When you file bankruptcy, you are protected by law from the borrowers of the loans that have been discharged. They can not make future attempts to collect on debts that have been discharged. Lenders and debt collectors can be held liable for willful violations of the bankruptcy discharge order if they continue to harass you to collect payment.
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| 12/05/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Sallie Mae is making it extremely difficult to enter a repayment plan for my student loans causing undue stress and financial hardship. I began repaying my student loans, in full, 6 months after I graduated. I was an entry level employee with the federal government and lived at home with my parents. Even then, my total student loan payments were causing financial burdens. I inquired about repayment plans and was told I should try to lower my interest rates by activating automatic payments. So I did. I didnt see much of a change to make them more affordable. That was 3 years ago. I have now farther advanced in my career, in the field of which I studied in school, and my job became more demanding so I had to make geographical relocations and take on more financial responsibilities. Even though this was even more of a financial adjustment than previously, I continued to try to pay my student loans and was able to enter an income-driven repayment plan with my XXXX student loans. I inquired about income -driven, or any, repayment plans/options Sallie Mae offered and I was told my only choices were to now defer my loans, ask a co-signer, or consider filing bankruptcy. I was forced into deferring my loans. Sallie Mae explained they would only allow me to put my student loans into forbearance for 12 months, for the lifetime of the loan. I would accrue interest during that time. After watching my principal balance increase drastically in just a few months, I decided to inquire about repayment options again and cancel my forbearance period. They told me the only way I could even be considered for a repayment plan would be to allow my loans to become delinquent. I called multiple times to speak to someone about this and they all advised me to do the same thing. So, ultimately this company wants you to allow your financial situation to get worse, have your credit score take a hit, on top of cause undue stress, just to enter a repayment program. Making someone pay {$1400.00} a month for private student loans when they make less than {$2500.00} a month is robbery. Their representatives are very unhelpful and it seems as if that is this companies motive. I know they allow them to say certain things and tell them not to offer/say certain things. This is an extremely unethical way of conducting business and as a large stake holder in student loan debt in America, the federal government should hold companies such as these to higher standards. Especially for the greater good of the American people that simply wanted to afford a better life by going to college.
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| 03/21/2018 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
Servicemember |
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I attempted to apply for a student loan from Sallie Mae last month on their website and got a denial. I assumed it was due to requiring a cosigner the information. The information was unclear as to actually why I was declined. I asked for a letter. I then attempted to apply with my wife online and also got denied. I was confused by this because I personally have cosigned for my wife as we are both in school at XXXX XXXX University. The second application should not have been an additional hit to my credit as I just applied and I was under the impression that any hit on my credit lasts for 30 days so I was shocked when the credit bureau alerted me about this.
I tried to contact them several times about this and reached no conclusion as to why I was unable to acquire the loan. I then called in about the loan and I was told that the loan was denied but they did not know why but I was encouraged to do a new application over the phone. I finally took them up on that when I tried to do a cosigned loan with my father. I was then told that my loan was declined and that I or one of my cosigners had a loan in default. As both my wife and I are in school I was shocked about this. I went to all of my student loan providers Sallie Mae ( I cosign for my wife ) and Federal loans they stated that I had no loans in default and if I had any loans in default I would not have been able to receive the aid I currently have. They reiterated that I was eligible and perhaps I need to use another loan provider for my private loans. I am very leery about applying for another student loan until this matter is cleared up.
I reviewed my credit report which also had no issues about student loan default, I always pay all of my bills on time including my house and car. Both my wife and I contacted both the national and student loan providers all having no issues with all my loans are in school deferred. Talking to the people over the phone they had a problem even finding my information or how to help me try to rectify this issue.
This is the first time I have ever needed private student loans due to the loss of my gi bill veterans educational benefits expiring after 15 years. After trying everything I could as I a non-traditional student I have no one left to cosign for me even though I can cosign for my wife. I just do not understand this. The loan company Sallie Mae has now hit my credit XXXX times when I expected once. They have no way to evaluate what or why this is happening to me. I feel that there is something seriously wrong but I have nowhere left to turn.
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| 07/26/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I had gotten XXXX student loans through Sallie Mae, the XXXX was a loan that would not require any payment till I was out of school. The XXXX I had applied for, to my understanding, would be the same as the XXXX. Come to find out a month and a half later I was behind on a payment of XXXX dollars. No big deal, but it was never explained clearly that I would have to make those payments while I was still in school. The six months then passed since I was out of school and I was to start making the payments on my loans, it was about XXXX dollars a month for XXXX not bad that 's deal-able, a few months afterwards my payments pretty much doubled, and I have been struggling to keep my payments up to date and current ever since, all to save my credit so there would be no bad marks on it from falling behind on a student loan. It was starting to get difficult so I had called looking for help but came up empty handed. So I tried to just deal with it. Well the time had come where I had finally fallen behind and had been late on a payment, so I called looking for help again. Again I came up empty handed, they did n't want to talk to me and only offered a forbearance. I then became two months behind and had called, again only offering me forbearance. Three months behind due to financial problems, and still the only thing offered to me was forbearance. I was finally able to get caught up with no help from Sallie Mae, but shortly after I received a letter in the mail from them. This letter consisted of options that could be offered to me and that I could apply for to help me with the process of paying my loans back. I called to ask about these options and was denied again. they told me they had no idea what letter I was looking at because they had no record of sending anything to me, both me and my cosigner received the letter the same day. I called and complained to Sallie Mae demanding to know about these options but because I was caught up they could no longer offer me anything other than, you guessed it, forbearance. I then filed a complaint with the XXXX and the next day Sallie Mae called to get my side of the story. Today I received the follow up call from talking with Sallie Mae, they were to review my case and find out what they could do for me. Again they gave me the same run around of you 're loans are current we cant do anything the only thing we can offer is forbearance. I have called and asked and asked and all I get is sorry we ca n't help the only thing we can offer is forbearance. All I want is help, but they have done nothing to help.
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| 02/25/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have a private student loan with Sallie Mae and they denied me lower repayment plan so that my loans go further into default. I have been calling them for 2 years now pleading with them to please get me into a program to lower my payments so that I will be able to pay EVERY MONTH. Instead of temporary forbearance, disaster forbearance-these are all temporary and will make my balance increase! I have explained that what they are offering is just a " bandaid '', because when forbearance period is over, I'm back in the same position as before except now I owe more! Every month, I get a new account manager that reads me the same script over and over and they only suggest forbearance, I have chose forbearance previously because agents said that was my only choice- because it would give me extra time to figure out how I can pay $ XXXX $ XXXX monthly! When I initially applied with Sallie Mae, they were offering income driven repayment plans, they stopped offering Income Driven somewhere before I graduated college but I did NOT know this.When I graduated, I was shocked to learn that they no longer offered that so I have been struggling to pay them for 2 years now. I'm now 2 days away from charge off because they're in 4 months default and they STILL will NOT allow me a lower repayment plan! I have been complaining to them for so long now saying that I want to pay my loans, I just need lower payments to ensure that I'm able to pay every month with no issues. I expressed to them that this would be the best option because at the minimum, I would be making payments to prevent default. They denied me lower payments so that my loans go further into default! Instead of working with me on this issue, they prefer to call my cosigner, his ex wife, and other members of the family who have nothing to do with this nor do they know about any details regarding my loans! I speak to agents at Sallie Mae several times every week and nothing is ever resolved. It makes no sense to me. As if harassing phone calls will make money suddenly appear! Very shady practices is what I'm dealing with here with SALLIE MAE.
I owe {$160000.00} and graduated from college 2 years ago.
Because college is unreasonably costly, and college is encouraged to advance our careers when we graduate-the only financial aid that is offered are these private loans. I have been proactive since day one and here I am 2 years later WITH NO RESOLUTION EXCEPT DEFAULT. Because this is how Sallie Mae profits, very sad and disheartening for someone who wants to pay off my student loans..
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| 09/01/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I am a co- borrower of XXXX XXXX Options XXXX XXXX. XXXX XXXX filed XXXX listed XXXX and Salle Mae . Received dicharge in XXXX they did not object, did not do a lift of stay to try to secure anytype of poayment, based on thier statement. they have not recoved any paymenrs from XXXX. Ordinarily unsecured loans ( such as private student loans ) are fully dischargeable in bankruptcy. Sallie Mae likes to use 3.Any other educational loan that is a qualified education loan, as defined in IRS Code 221 ( d ) ( 1 ). See 11 U.S.C. 523 ( 8 ) ( B ).
I did not recieve any education benefit, I did not receive a 1098-E.
Courts find that the second exception does not apply either. A private student loan is not a scholarship or stipend, and the overwhelming body of judicial authority finds that it is not an educational benefit either. See Homaidan v. Salle Mae , Inc., 3 F.4th 595 ( 2d. Cir. XXXX ) ; In re McDaniel, 973 F.3d 1083 ( 10th Cir. XXXX ) ( No normal speaker of English ... would say that student loans are obligations to repay funds received as an educational benefit ) ; In re Crocker, 941 F.3d 206, 209 ( 5th Cir. XXXX ). That a private loan is an educational benefit is inconsistent with the full text of 11 U.S.C. 523 ( 8 ) the other two exceptions would be unnecessary if education benefit included loans. Such an interpretation is also inconsistent with the provisions legislative history.
The Bankruptcy Code determines whether a private student loan is a qualified educational loan based on a definition set out in the IRS Code to determine if student loan interest is deductible from income for federal tax purposes. That IRS definition of a qualified education loan requires the loan be used for qualified educational expenses by an eligible student attending an eligible educational institution. As a result, this requires a creditor bear the burden to show a private student loan meets ten conditions If the lender can prove that all ten conditions apply, then the loan is only dischargeable if the consumer can show undue hardship. But at the time of loan origination if any of the ten conditions do not apply, then the loan is dischargeable 5. The Course of Study Must Qualify : enrollment must be in a course of study leading to a degree or certificate. See 20 U.S.C. 1091 ( b ) ( 3 ). A short-term course not leading to a degree does not qualify.
At the time of the loan orignation the Major listed ( course of study ) on the Promisry notes staes OTH. for all three years.
XXXX there is no rate type on this promissory note.
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| 03/31/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I called Salliemae and spoke with XXXX regarding my student loans. I explained my needs and Salliemae refused to work with me. I offered to pay {$250.00} this day, but they refused this payment and wanted my account balance up front. I tried their repayment option to lower my monthly payment, but they refused to acknowledge extra income that would have made me eligible. They withheld any other helpful options.
On XX/XX/XXXX, I called Salliemae and spoke with a man. Name unknown. I requested my promissory notes for my loans. He said to keep an eye on my email for the next 24-48 hours. No documentation was received.
On XX/XX/XXXX, I called Salliemae again. I did not receive emailed promissory notes as requested. I called to confirm my request was made. I spoke with XXXX XXXX who told me the promissory notes would take 5-7 business by mail. Again, no documentation was received.
On XX/XX/XXXX, I called Salliemae again. The 5-7 business days had passed and I received none of the requested documentation for my loans. I spoke with XXXX XXXX and explained this. I asked why I didn't receive my promissory notes, and he said that it " isn't a big deal '', that I " should take accountability '', and just pay what's due. I requested documentation again. None was provided at all to prove my loans even exist. I believe Salliemae has lost my original loan documentation, promissory notes, and paperwork to prove my loans exist. They have engaged in threatening behavior and harassment to get payment for which they refuse to prove. They refuse to work with me at all.
On XX/XX/XXXX, I had a certified letter with a tracker mailed to Salliemae. The letter was scheduled for delivery on XX/XX/XXXX. I stated multiple times over the phone and in this certified letter that I would not be paying anything until they give me requested documentation. I requested multiple times that this not be sent to credit bureaus and to collections until they can prove the loans and give me paperwork. They have refused my requests over and over. This is damaging my credit score significantly due to their unethical practices.
On XX/XX/XXXX, I went on the Salliemae app on my phone. The app showed there are NO loans origination documents for my student loans.
The week of XX/XX/XXXX, I disputed Salliemae loans on my credit reports through XXXX, XXXX, and XXXX. I am happy to comply with this dispute, and to have this inaccuracy and unethical behaviors investigated. I can supply supportive documents upon request. Thank you.
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| 09/29/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Since the winter of XXXX, I've been trying to re-apply for the " Rate Reduction Program '' that I was on from XXXX. When I initially inquired further about this process, I was told that it was available as an option to me given that it's the only solution that is affordable for me, and keeps my Sallie Mae monthly payments consistent and in good status.
With that, I chose to put forbearances on my account ( which ended up being another issue they had to fix after I filed a CFPB complaint this summer because they kept telling me I was " approved '' but it wasn't being properly reflected in my account ).
Now, I am back trying to figure out how to make my monthly payments affordable and the only options offered to me have been interest only payments that very slightly reduce my bill ( from {$520.00} to {$480.00} ) AND keep me in a delinquent status or pay the full monthly fee for three months to show good faith and go from there.
Neither of these options make sense of me, my credit score, my financials, and Sallie Mae 's ability to get paid. These are not solutions, they are only mere alternatives to keep my interest rates high while Sallie Mae gets a payout.
I need to get my interest rate and/or monthly payments reduced to be more aligned with what I was paying on their " Rate Reduction Program ''. On XX/XX/XXXX, my account manager and the various reps that I've spoken to have told me that they see that I SHOULD still qualify but for some reason the system is listing me as ineligible. My account manager XXXX XXXX informed me that he had no idea why and there isn't a way for him to see the reason for that. He mentioned that Sallie Mae has undergone significant changes this year so that could be the reason why -- but this is still super unacceptable to me.
The max monthly payment that I can currently afford is $ XXXX/month. I need actual solutions from Sallie Mae and less of this unclear back and forth that makes me feel as though they are XXXX with my account in an attempt to keep their business as profitable as it can be.
This coupled with the miscommunication delivered in regard to my continuous need to apply for a forbearance on my account, has put me in a position where I feel like this company either is failing to implement new protocols and communicate them to consumers OR this is all a part of their plan to increase profits during the hardship that has been the Covid-19 pandemic. All at the expense and via the manipulation of the consumers wellbeing and shady business practices.
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| 04/14/2023 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sallie Mae, I am writing to request the removal of a delinquency reported to the various credit reporting agencies that was submitted by Sallie Mae on XX/XX/2023 regarding account ending in XXXX.
I have used Sallie Mae extensively for nearly a decade to help finance the education of my 2 sons XXXX and XXXX. I have taken out a total of 10 loans in 8 years. In that time span I have never been reported as delinquent. I have repaid 4 of those loans ( XXXX, XXXX, XXXX, XXXX ). I also have 4 loans that are currently on auto draft from my checking account ( XXXX, XXXX, XXXX, XXXX ).
Recently I took out 2 additional loans ( XXXX, XXXX ). My understanding was they were in the process of being placed in deferment, as my son is still in school. I was also working on the assumption that they were setup on autopay like the others and would begin to draft once things were coordinated with the institution my son attends. That institution is XXXXXXXX XXXX XXXX XXXX ( XXXX ). Since taking out these loans recently I have not communicated with Sallie Mae until today.
Thinking everything was fine I was shocked by what happened. This morning I was notified by an XXXX alert that my credit score dropped by XXXX points!! I logged onto XXXX and found that Sallie Mae had reported 1 of the 2 new accounts delinquent. I immediately logged onto Sallie Mae and made a payment to bring these loans current. Then I contacted Sallie Mae about the issue and was told that my only recourse was to write a letter and was given a mailing address verbally.
I had a XXXX score that dropped to XXXX overnight, making it next to impossible for me to get credit now. I had a XXXX score because I have never had a negative item on my credit report in my entire life, and XXXX XXXX XXXX XXXX! Currently Im dealing with some health issues. It is frightening to think I could have a medical emergency and not be able to get credit because of a simple miscommunication.
Please review my account and verify what I have said. The only reason these payments were not made is because of communication issues between Sallie Mae, XXXX, and myself. As I have brought the account current, I am requesting the delinquency be removed from the credit reporting agencies due to extenuating circumstances.
Hopefully my extensive history with Sallie Mae, and the difficult and time-consuming coordination with educational institutions that are requisite in this process, will weigh favorably in your decision. Thank you for your time and consideration.
|
| 04/12/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
When I started college in XX/XX/XXXX XXXX XXXX was the biggest lender out there to provide assistance. Fast forward to XX/XX/XXXX when I graduated my repayment was over {$900.00} more than my pay check was every two weeks. I went back to school because that was the only option I had until I could figure out how to pay my loans. I graduated with a XXXX degree. My payments kicked back in and my payment was {$980.00}. I do not know what world these student loan lenders get their interest rate, but no one realistically can pay {$980.00} and still survive. I called them and told them my situation, which was I was pretty much living off {$20.00} after paying all my bills. They told me because I made the payment of {$980.00} in XX/XX/XXXX and XX/XX/XXXX that they would not help me because it looks like I can pay my payments. I had to put bills in other people 's names because I could not support myself. In XX/XX/XXXX, I let my account fall behind because XXXX XXXX is to call you about the past due within 5 days. 5 days went by and I had to call them. WednesdayXX/XX/XXXX, I called and spoke to a financial adviser about what my options could be. After going through a million questions about mine and my co-signers income, XXXX XXXX offered me an extended repayment program at 2 % interest rate and a payment of {$340.00} a month. Both parties agreed on these terms. They sent me a letter in the mail stating what the terms were. I was put into a qualifying period for XX/XX/XXXX and XX/XX/XXXX to make sure i could pay the payment due, which is an automated debit every month. I made the XX/XX/XXXX payment no one called from XXXX XXXX to say my account was past due. I made my XX/XX/XXXX payment and XXXX XXXX who agreed to these terms with myself and my co-signer, called my co-signer 8 times to try and get her to pay {$1800.00}. Not happening. They called me and I spoke with them they wanted me to pay {$2000.00}. I the customer told them about the terms which I agreed to with XXXX XXXX and they told me that there was no note on my account saying I was in any type of extended repayment. If they continue to call I am not returning a single call nor will my co-signer. I stated on the phone with them I nor my co-signer will not be calling them back to continuously get worked up over the lack of communication this company has with its customers, but also within the company itself. XXXX XXXX will forever make you regret that college was ever an option to better yourself and make a difference in the world.
|
| 05/23/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Sallie Mae failed to provide an explanation and documentation regarding the dispute decision.
According to the Federal Trade Commission, the following applies : If the creditor determines that you owe a portion of the disputed amount, you must get a written explanation. You may request copies of documents proving you owe the money. I am once again asking Sallie Mae to provide an explanation and validate the debt as the reported amount to the credit bureau is incorrect since I don't owe the two charges for {$640.00} and {$590.00}.
Sallie Mae in their previous response to my complaint stated that the services were provided, I suggest that Sallie Mae reviews guidelines for Quality of goods and services as follows : Disputes about the quality of goods and services are not " billing errors, '' so the dispute procedure doesnt apply. However, if you have a problem with goods or services you paid for with a credit or charge card, you can take the same legal actions against the card issuer as you can take under state law against the seller.
To take advantage of this protection, you must have made the purchase ( it must be for more than {$50.00} ) in your home state or within 100 miles of your current billing address and make a good faith effort to resolve the dispute with the seller first.
.
Since my canine suffered thermal injuries after the spay XXXX the services were not provided as agreed and I already tried in a good faith to resolve the issue with the merchant as stated previously, Sallie Mae is responsible for reversing the charges.
Sallie Mae 's Advocate XXXX XXXX ID XXXX XXXX stated that I must provide a decision from the XXXX XXXX XXXX to finalize the dispute. The letter will be provided once a decision is available in writing. I do not consider the dispute to be closed and Sallie Mae should accept liability for any damages as they failed to investigate and resolve the dispute.
Sallie Mae restricted my account unlawfully after I disputed the two charges and then demanded that I pay one of the charges in full despite the fact that I applied for a card with 0 % introductory APR on Purchases and Balance Transfer for 15 months, provide them with the three months bank statement and a copy of my ID. They also rejected my dispute before receiving the supporting documents. Now Sallie Mae also violates terms and conditions regarding the {$200.00} welcome bonus, stating that I am not entitled to it.
Please refer to the attachments also from previous complaints against Sallie Mae
|
| 05/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
For the last two weeks I have been trying to bring my account current with Sallie Mae. Every single time I call in, the agents give me the wrong information on the amount. On my account it said I had to make a payment of {$1000.00} to bring my account current. I called during the week of XX/XX/XXXX - XX/XX/XXXX, the first time the women told me it was {$1100.00} to bring my account current she assured me it was that amount. I called again and the man I spoke to told me the amount was not {$1100.00} it was {$1100.00} that I had to make to bring the account current. I told him where he was getting that number from because when I login it says {$1000.00}. He said no I had to pay {$1100.00}. I called again that same day in the afternoon after I had scrapped some money to make that payment. I am currently XXXX XXXX XXXX XXXX XXXX I care for so yes that money was difficult for me to come by. When I called in on XX/XX/XXXX a woman answered she assured me the previous amount of {$1100.00} was incorrect and that the correct amount was {$1000.00}. I asked her that was the amount that I was seeing on my screen and if that was correct? Again she reassured me like 5 times that was the correct amount. I asked her if that amount will bring my account current she said yes. I told her I would pay it. So I paid it and she said it would take two days to process. I hung up and I called back on XX/XX/XXXX to make sure the payment was processed. I was already feeling untrustworthy of the company but what happened next is not okay, period. The man told me my account was past due and that I needed to bring it current. I was appalled!! I told him the woman I spoke to on XX/XX/XXXX told me the amount of {$1000.00} would bring my account current. He said it did not because she did not process the payment correctly. So they took the money they did not hesitate but they did not process the payment " correctly ''. They said I have to wait 5 business days to get it " fixed '' on my account. How am I responsible for their fault? Why should I have to wait that long. I spoke to a manager and she was no help at all, she gave me an even longer time frame saying to call in a week from now to " see '' if it had been fixed. This company is the most unprofessional company I have dealt with. The fact that they are still in business is ridiculous. I have to pay for a mistake they made and the manager said " well you haven't accumulated any late fees yet '' on the mistake they made, like I should be thankful for that.
|
| 12/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
Servicemember |
|
I am writing to express my serious concern and dissatisfaction regarding the mishandling of my personal information, leading to a negative impact on my credit score. I have recently obtained my credit report from your bureau, and upon careful review, I have identified several inaccuracies and instances of unauthorized use of my information. In accordance with the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C 1681, I am entitled to accurate and fair reporting of my credit information. It has come to my attention that the following issues have occurred : Unauthorized Inquiry : I have identified an unauthorized inquiry on my credit report, which appears to have been made without my knowledge or consent. This unauthorized inquiry has contributed to the decline in my credit score. Incorrect Account Information : There are inaccuracies in the account information reported, including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These inaccuracies have unfairly impacted my creditworthiness.
Identity Theft Concerns : The discrepancies in my credit report raise serious concerns about potential identity theft or fraud. I request a thorough investigation into these discrepancies to ensure that my personal information is not being misused by any unauthorized parties.
I am attaching copies of relevant documents that support my claims, including proof of the unauthorized inquiry and any evidence that substantiates the inaccuracies in my credit report. I kindly request that you promptly initiate an investigation into these matters, in accordance with the FCRA.
Under 15 U.S.C 1681i ( a ) ( 1 ), I request that you investigate the disputed information within 30 days of receiving this letter and, if necessary, correct or delete any inaccurate or incomplete information. Additionally, I request that you provide me with a written report of the results of the investigation.
I trust that you will handle this matter with the urgency and seriousness it deserves. Failing to rectify these issues promptly may compel me to take further legal action to protect my rights under the FCRA.
Thank you for your immediate attention to this matter.
|
| 11/05/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
During the application process for a Sallie Mae loan, I was not informed about the type of loan I was going to be receiving nor was I informed on the start date that the repayment would go into effect. Notwithstanding, the repayments went into effect immediately the loans were disbursed. And to settle the loan repayments, I called the company on XX/XX/2019 to attempt to lower my payments and they presented me with a monthly payment option of {$270.00} per month. Unfortunately, I earn less than {$1000.00} a month and when considering my other expenses, being able to cover that monthly bill becomes unrealistic. After I voiced my concerns to the company, they informed me that the only option I had available was to put my account in forbearance. And due to my limited funds available, I agreed and put my account into forbearance until XX/XX/2019. Before it was XX/XX/XXXX, I called the company yet again and they advised me that by not making a payment and waiting until after XX/XX/XXXX when the account is no longer current and calling the collections department, I would be able to lower my monthly payments. After I called the company XX/XX/2019, I was then redirected to numerous departments- customer service, collections, the account manager line, without making headway. While on the phone with the collections department representative, I was commanded to call back tomorrow and to request for the SSGR program that it will lower my monthly payments and that I qualify for it, no questions asked. But when I called in XX/XX/2019, I inquired about the SSGR program and was told that I did not qualify. I even asked it there was something available to me that would lower my payments, being that I am now no longer current, and 2 days passed the payment due date, however, I was once again misinformed, misguided and left without reaching any plausible solution. There was no payment option lower that would fit my financial situation. Whenever I heard this, I asked what else I have available if my payments can not be made and the customer service representative replied and told me that if payments were not made the only thing they could do for me is register a delinquency on my credit report. Thereafter, I asked to speak to a supervisor and she completely shut me off, stating that there was nothing she could do and that moving the payment due dates to a later was impossible. She also stated as with the customer service representative that I did not qualify for the SSGR program.
|
| 04/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Over the last year I have made several calls into Sallie Mae regarding their website not reflecting the correct payment amounts. The application did not match the website and therefore caused a discrepancy in amounts owed and I was constantly falling behind due to same. I started calling in XXXX to inquired about payment modifications as I was no longer in deferment starting in XXXX, knowing I could not afford the amount I would be asked to pay come XXXX. I was instructed to wait until XXXX. I called in XXXX and accepted the program with the lowest payment I could get. At this time I inquired about what to do if I can not afford. The representative instructed me to miss a payment, call back and they will be able to offer me alternative options. So yet again I followed the instructions and was told in my next call there was nothing they could do and thats the lowest payment I could get and was instructed to borrow money from family. From XXXX to XXXX I called countless time regarding payment modification. Finally in the end of XXXX I was granted same which at that time I asked to speak to a supervisor because it shouldnt take 4 months of back and forth stressing about not being able to make payments. A supervisor told me loan modification is a last resort and they do not recommend unless absolutely necessary. To which I stated it was necessary and expressed my concerns over several calls and was instructed to borrow money from family to pay the loans. Needless to say they eventually started me in the loan modification for 4 out of 5 loans. In order to due so I needed to make my account current in XXXX. In XXXX I had balance due of {$190.00} when I shouldve only been responsible for my one loan not included in the loan modification as it is set up on autopay. So I paid and called on XX/XX/26 at which time I was told I over paid. Today my co-signer called me saying Sallie Mae called asking for payment. My co-signer is on the loans that are in the modification which were paid the full amount of {$300.00} and change on XXXX. Again it shows I have a balance due on 2 of my loans in modification which are on autopay and were paid in full. Every single month I am calling this company to fix payments. I have banking experience of 7+ years and I can not figure out this discrepancy as I bring it current over the phone every month. This is needs to stop and I need support resolving it has been extremely detrimental to my mental health and causing me severe XXXX and stress.
|
| 12/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
I currently have a student loan account with the lender Sallie Mae in the amount of approximately {$27000.00}. Since my loans have come due, I have made timely and consistent payments on my account and have kept my account current and in good standing.
I have contacted their customer service department multiple times in an attempt to gather information as to what repayment options are available to me in the event that my employment status changes or my income significantly changes, causing me to no longer have the ability to afford my current minimum monthly payments. I have been told by multiple representatives, including my loan supervisor, that while my account is current the only option they can discuss with me is the option of a hardship forbearance. I have explained that I would like to avoid this option, and have requested information regarding any other options which may exist, but have been told that until my account is past due or defaulted upon they will not disclose information pertaining to any other options available. They have indicated that were my account to become past due or defaulted upon, their collections department would contact me to discuss available options for adjusted repayment, but so long as my account is current they will not. The explanation I received as to why no further information could be provided was that providing such an explanation may motivate customers to purposefully default on their loans to take advantage of these repayment options.
As a customer in good standing attempting to take a proactive approach to my loans in a time of uncertainty with regard to my employment and income, it seems rather counter-intuitive that I can not receive information regarding my repayment options until I am in default, because providing me with the information they are withholding may cause me to purposefully default on my loans. It seems that the only way to obtain the information I seek is to do exactly what the lender is supposedly trying to prevent, and allow my loans to become past due. I would really like to avoid any delinquency on my account, which is what spurred my contacting Sallie Mae regarding this situation in the first place, however it appears that their repayment system is designed to reward borrowers who fall delinquent and punish those borrowers who find themselves in uncertain circumstances who yet wish to remain proactive in their repayment with a lack of information and a firewall of bureaucracy and policy.
|
| 09/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I took out a student loan for {$27000.00} from SallieMae bank in XXXX After COVID in XXXX I had dropped out and never graduated. Around XXXX I started making payments on this loan for {$360.00} a month. I had noticed that interest was being charged 3-4 times each month for different large amounts. All together most of the time theyd add up to more than what I was paying. My payment went up to $ XXXX monthly without warning. Recently my Father and I lost our home after my grandma passed away from XXXX. I used to worked full time and just lost my job. We are trying to just survive and pay for food gas necessities. I attempted to contact Salliemae via their chat system on their app. I was connected to an agent who stated all they could do was stop payments for only 3 months and interest would continue to add up. I refused hoping there would be a better option. She stated there was nothing and the conversation was disconnected. I was unable to make the payment that month and was harassed with multiple calls texts and emails not only to myself but my co-signer ( mother ). I tried to contact them again through chat and they said because i failed to make my payment I am ineligible for any aid and i need to make my payment now. I called the help number and the women i spoke to was very understanding and asked for a financial statement. She stated they would need a financial statement from my co-signer as well. ( I was on my break at work when I had called/ my mother is currently unemployed and always looking for work ) She was unable to pick up the phone and the agent asked me to have my mother call back as soon as possible to submit her financial statement. My mother called the same number MULTIPLE times on Multiple dates at multiple times coinciding with their posted business hours. Yet every time shed call shed received an automated answering system asking to please call back during business hours. They continued to send me emails with the business hours on them to call and we would and NOTHING. I tried myself on a Saturday as it was the only day i was free and I received the automated system as well. Recently before I lost my job they started calling me at strange times when I was at work like XXXX XXXX times you wouldnt be on lunch. I havent received any calls since ive lost my job. I attempted to email their customer service email with my loan information and my issue 2 weeks ago and have yet to receive any response in regards to my email.
|
| 06/16/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I had 4 separate private loans through Sallie Mae. When i went to refinance my student loans through XXXX XXXX they could only cover 3 of my loans for pay off. When i gave XXXX the information for each individual loan for pay off they dispersed the money with a document stating how much money was to be applied to each loan, XXXX XXXX had no knowledge of me having a 4th loan with Sallie Mae therefore when they sent the money for payoff they listed the 3 loans that would be paid off. When Sallie Mae received the check they applied the money how they wanted to, and took the pay off check and applied it to all 4 of my loans. Simply ignoring the paper work that stated what loans were to be affected by the pay off. Sallie Mae applied the money how they wanted too in an effort to keep me as a customer with 4 loans and 4 separate interests rates to make more money off me rather then applying the money how it was directed to be applied which would have left me with 1 loan with and 1 interest rate. Sallie Mae took it upon themselves to apply the money as they wanted and when i spoke with them all the could offer was an apology. But my other concern is that when XXXX or any company at that chose to refinance a loan for pay off they always send extra money in the check to cover any interest accrued during that period of time. When it came time for Sallie Mae to refund the over payment that had no idea how much it was suppose to be for because they messed up on properly applying the money they received for the pay off of my loans. After taking the time to figure out the correct amount of money that i was owed from the over payment, Sallie Mae argued over the amount i said was owed to me. After speaking with about 5 different people at Sallie Mae i was giving a different amount of money that was owed every time i spoke with someone there. My account online read i was owed XXXX while Sallie Mae was only trying to pay back XXXX when i asked how my accountant reads this number and your telling me another amount they had no answer for it. When i brought to their attention that I was aware that they were under investigation for falsely applying customers payments they quickly agreed to send me the check for XXXX with no questions asked. But my problem is that i am actually owed more then XXXX, i am owed approximately 500 dollars more. After i received the check for XXXX i cant seem top get a phone call back or find anyone to speak with you can help me.
|
| 08/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I guess the overall problem I have with Sallie Mae/ XXXX is that when I was at XXXX University the only way for me to afford staying at school was taking out the money and this company made it way too easy for a XXXX to XXXX year-old to take out such large sums. Once I graduated and after the grace period was up I started receiving calls almost daily. I was working as a receptionist and could barely make payments and the customer service reps I talked to knew no ways to help lessen the burden. After waiting on hold for hours at a time multiple times a week to talk to people in the company I was able to stop payments. By then I had moved up in the company I work for and could resume the payments - though it now basically takes an entire pay check away. I read in a recently posted NY Times article that XXXX has a well-established, positive track record of supporting student borrowers to succeed in repayment, and we respect our customers communications preferences, XXXX XXXX, a XXXX spokeswoman, said in an emailed statement. Calls are an important way to help struggling borrowers enroll in federal repayment programs that lower payments based on income and help avoid defaults, she said, adding, The only borrower we cant help is the one we cant reach. Which is just so untrue still receive 3-10 calls a day as well as text messages. Sometimes they are n't even for me, I have been called XXXX, XXXX and XXXX. I find the calls to be spam and if there was a way for me to reduce my loan debt I do n't believe I should have to pay XXXX $ for it. I have also been warned from many parties about the collectors still harassing its people even after the debt was paid. My eye doctors daughter got her student loans paid off, however, Sallie Mae/ XXXX continued to contact them stating they still owed money - to which he advised I keep all email communication from them because they were currently in a lawsuit and it might be needed one day. I have tried reaching out to other lenders in the hopes of borrowing money from banks to be rid of Sallie Mae/XXXX but my credit now is low and my debt to income ratio is out of proportion no one will give me the amount I need - I really am just trying to get out of the extremely high-interest rate. While I believe this company is a gross offender in predatory lending I take the responsibility it taking out the money and will pay it back but the 8/5 % to 10 % interest rates on each of my 4 loans is astounding.
|
| 06/18/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
A charge was posted to my credit card account on XX/XX/XXXX in the amount of {$3000.00}. The charge was from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX FL XXXX ( Ph. XXXX ). I first saw the charge on XX/XX/XXXX and called Sallie Mae, the credit card issuer, immediately to dispute it and request a new card. I mailed the dispute form the next day ( sending the dispute form via email or fax were not options Sallie Mae allowed ). Upon discovering my dispute had been processed and the charge was back on my account I contacted Sallie Mae again on XX/XX/XXXX. I spoke with XXXX, a customer service representative, who stated he would return my call once he had more information. He returned my call that afternoon and stated that Sallie Mae never received my dispute form and that they had received a receipt from the merchant with my name and signature. XXXX also informed me that I could send the dispute form again and to call back when I had done so. The next day ( XX/XX/XXXX ) I sent the letter certified ( tracking # XXXX ), it was delivered to Sallie Mae 's PO Box ( address provided to me by Sallie Mae ) on XX/XX/XXXX and to date it has not been picked up at the post office. I then called back to inform them it had been mailed and asked if I could have a copy of the receipt. I was told at that time that I would only be able to get the receipt from the merchant. I called the merchant and left a detailed voice mail and have called 4 other times. Only once was the phone answered and the merchant immediately hung up on me when I began speaking. To my surprise Sallie Mae sent a copy of the receipt to my email on XX/XX/XXXX. The receipt is attached to this complaint. The receipt was signed by someone else and the signature appears to read " XXXX '' and the last name is not legible. The merchant included a note on the receipt that states, " The customer was in my repair shop to purchase an engine. The purchase was for pick-up only. They ( sic ) customer payed ( sic ) for the engine and took the engine with him at that time. '' Upon receiving this receipt, I contacted Sallie Mae once again and spoke to XXXX who stated that even though it was not my signature, it constituted a legal signature and there was nothing more Sallie Mae could do and that the matter was closed. It should also be noted that I do not own a car as I am currently a student in North Carolina and have been provided a car by my parents. I appreciate your assistance.
|
| 05/04/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
A student loan was obtained from XXXX XXXX to fund my XXXX college education. The original loan amount was for {$28000.00}. We have been making larger payments to reduce the principal amount and pay the loan off as quickly as possible. Each time a payment is made and we call the XXXX number the information received is not accurate. First we were told that if the payment was more than the interest amount due any additional amount would be put toward the principal amount. We noticed that this was not happening and called back and they told us the account needs to be set up on auto payment to have the additional amount reflect in the principal. I called on XX/XX/XXXX to inquiry why the balance is not going down and XXXX stated that the extra amount is paid forward to the interest for next month. Why.the purpose of making additional payment amount is to reduce the loan. If you put the extra amount toward the next months interest, you will never pay the loan off.
Regardless of the above scenarios different things have happened with the payments. It is truly very inconsistent. For example ; On XX/XX/XXXX the payment amount that was due is {$270.00} which was paid. An additional payment was made for {$2000.00} the next business day. {$150.00} was held for interest and {$1800.00} was applied to the principal. ( The account was not on auto payment ) On XX/XX/XXXX a payment for {$300.00} was made. The accrued interest was {$160.00} ; the difference of {$130.00} was added to the principal. ( The account was not on auto payment ) On XX/XX/XXXX the accrued interest was {$220.00}. A payment of {$300.00} was made and nothing was applied to the principal balance.
On XX/XX/XXXX the accrued interest was paid and the remaining amount went to the principal amount.
My goal is to pay back my student loan but the inaccurate and inconsistent way that the loan is handled does not make sense mathematically nor is their reason for how the payments are applied. I have called XXXX XXXX customer service area about every other month to discuss the discrepancies in the account. The phone representatives truly do not understand the complexity of the account and the manager NEVER takes the call. The associate on the phone is asking questions and then relaying the message. You will never get an accurate answer. It is really disappointing that a company can practice this type of behavior which ultimately affects the lives of people. Shame on you..
|
| 09/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
I am writing this letter to address the harassing behavior exhibited by Sallie Mae toward me and my family. They are a behemoth whove been enabled by the current economic and higher educational climate to intimidate and bully us well-meaning and patriotic Americans!!!
Their threatening phone calls occur during all hours of the day starting at XXXX XXXX and continuing unrelenting until XXXX XXXX daily. AND even on Sundays!
My sons XXXX and XXXX, as well as myself XXXX XXXX XXXX, are all cosigners for my granddaughter XXXX XXXX XXXX XXXX. The XXXX pandemic, as well as her hospitalization for health issues, as well as unemployment stemming from the challenging economic climate, led to her difficulty and delinquency trying to meet her student loan obligations. She is now working two jobs to help pay down her debt.
I am a senior citizen on a limited income from a career as a civil servant trying when I can to help her financially on occasion. This Sallie Mae is a coldblooded institution. Theyre trying to get blood from a stone from a responsible and conscientious young adult who is paying monthly and not seeing any results.
As far as the consequences are concerned from my perspective, at the start of XX/XX/2020I had a credit score of XXXX. It is now in the XXXX range, as is also the case of my sons XXXX and XXXX, whom also had exceptional credit scores.
Why cant they combine the loans, make it one payment so we can see where the money is going? Interests and fees!?!? Are you kidding me? None of us know where the money goes to or which account. They do not make it easy to understand their billing statements!!! I feel they are robbing these kids blind and they will never get ahead for years to come.
And us hard-working Americans who support our children are offered up as collateral damage so these corporate monoliths pad their fat wallers and leave our kids indebted to these thieves for life!
Hopefully Sen. XXXX XXXX can help with this problem, along with Congressman XXXX. I am imploring your help and expertise to really delve into the hidden numbers game, obnoxious and intrusive communication tactics, and predatory lending practices which exploit our youth who seek higher education to better themselves and society as a whole.
Thank you for taking time to consider this matter, and I would greatly appreciate further personal dialog on this subject if you would be so kind!
Very truly yours, XXXX XXXX XXXX
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| 10/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
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My daughter neglected to pay her first three months of her SallieMae student loans that I had co-signed on. Once I became aware of this I immediately called SallieMae to pay the delinquent loans in full and pay them forward until XX/XX/XXXX. My credit score has been between XXXX-XXXX for the past 15 years. The delinquent loans ruined my credit, my score is XXXX. I am trying to refinance my home to consolidate these loans at a 3.6 % interest rate, rather than the 9 % current loan rate with SallieMae. I contacted them on XX/XX/XXXX asking them to send my Credit Union a letter on their letterhead explaining that I immediately paid the delinquent loans off and forward till XX/XX/XXXX and to note that they were in XXXX rather than XXXX, delinquent status. They told me that they would be mailing this out to me the following week. I was shocked that it could not be e-mailed to me and that I would have to wait for it to be 'snail mailed! '' They apologized for the inconvenience but would not email it to me. I made the request over the phone on XX/XX/XXXX, on XX/XX/XXXX I called SallieMea to ask if it had been sent and they said it went out on XX/XX/XXXX, 12 days after my request! This absurd " snail mail '' delay is holding up my opportunity to do a rapid reassessment of my credit score and re-finance my home. I called them again to ask if they would remove the delinquent payments from my records ( because I had paid them immediately once I found out they were delinquent, and paid them up until XX/XX/XXXX ). The customer service agent with SallieMae told me to write a letter and send it to them via the postal service i.e. " snail mail '' then they would have up to 30 days to reply! This is completely unacceptable customer service! I have no recourse but to do this and wait? What if they deny the request? Then I will have waited six weeks ( two weeks for it to get to the appropriate person and up to XXXX to answer and send it back to me ) to see if they will approve this request? What kind of customer service is this? Why ca n't these requests be expiated by electronic correspondence? I find this antiquated and troubling. I am trying to refinance my home and repay these loans, they are slowing the process to a sloth crawl! This is unacceptable and should be changed. It is XX/XX/XXXX, we do n't do important time sensitive transactions via snail mail when we have e-mail. Please let me know how you might help. Thanks you
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| 04/17/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I attended XXXX XXXX College XXXX in the XXXX ( remotely ) from Fall XXXX through XX/XX/XXXX for the equivalent of a XXXX XXXX XXXX, paid using Sallie Mae loans. ( This is because the school, and the U.S. Department of Education, insisted that I was somehow unable to use my federal student loans for my attendance. ) Since then, Sallie Mae has been, at best, difficult. I received my degree in XX/XX/XXXX and they attempted to collect payments prior to my receipt of my degree. Then, after receiving my degree, I notified them that my current financial situation ( public servant, with a wife who is a XXXX, in XXXX XXXX XXXX ) and my inability to presently pay the loan. They argued with me. In early XXXX, I fought with Sallie Mae repeatedly, until a high-level Sallie Mae executive wrote me a letter saying they had created a new program that would allow me to defer my loans -- for only three months at a time -- due to financial hardship. Since then, I have been calling every three months to notify them that I am still a public servant in XXXX with a XXXX wife and that I still am not in a financial position to begin paying my loans. I also notified them, in XX/XX/XXXX, that I have gone back to school for a graduate degree in law from the University XXXX XXXX XXXX XXXX XXXX ( remotely ).
Now, I am approximately 45 days from having to begin to make payments on my existing Sallie Mae loans, because they have determined that I am somehow no longer qualified for this deferment/forbearance program and/or that I have used the program for what they decided was somehow too long. This ignores the fact that I will be in-school until at least XX/XX/XXXX. This ignores the fact that I live in one of the most expensive cities in the country, but live on a XXXX federal salary, combined with the salary of a local XXXX XXXX XXXX Although we have been getting our financial situation in order -- to include substantially reducing our non-student loan debt load -- we are not yet sufficiently financially stable for Sallie Mae to be demanding payments.
Sallie Mae has been disruptive and disrespectful throughout this process, constantly inventing new ways to tell me that I must pay them money I don't currently have. These two loans need to have their payments delayed/deferred until XX/XX/XXXX, at least, due to my in-school status and my ongoing employment, domestic, and financial situations. Sallie Mae, however, refuses to cooperate.
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| 02/16/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I was three years into a fully funded Clinical Psychology doctoral program and Sallie Mae drained my bank account to negative - {$1500.00} leaving me stranded on the way to see a client as part of my doctoral clinical training. Needless to say, I did not make it to see my client that day who was struggling with a myriad of depressive symptoms. I was forced out of my doctoral program and am now stuck at a cieling I should never have hit due to their oppressive policy of not making accomodations for what is typically a 6-8 year program. Because it had been 4 years since completing my undergraduate degree, they did not care that I was on the way to being an expert in my field. I ended up turning to alcohol for relief which led to my entry into a rehab facility and left making the tough decision to forfeit my position within the class of 6 doctoral candidates that were selected from a pool of more than 1000 applicants ( a highly competetive and nearly impossible feat for a first generation college graduate in my family ).
Sallie Mae encouraged me to default on my student loans so that I would qualify for income driven repayment following the first incident which tanked my credit and now I am sitting on {$100000.00} dollars of debt with the company and the income driven repayment plan is no longer in effect. I landed on my feet and work at a non-profit making {$82000.00} a year which is a fraction of what I would be making had I not had my career destroyed and path to success disrupted by such nefarious practices. I don't qualify for car loans, mortages, etc. While it may seem like I make a decent amount of money, I am paying at minimum 12 grand a year and barely scratching the interest accumulating on these loans.
It's frankly criminal. I want to do things the right way, but it seems to me the only people being rewarded by class action law suits are the people who refuse to pay. If I were to refuse to pay my loans, I would not be eligible to work at the non-profit where I am currently employed and likely homeless. I have no savings, and barely get by between an outrageous car payment, rent, insurance, and food. What kind of backwards society sits by and watches bright young minds get crushed by big corporate swinging golf clubs as easily as they destroy dreams and the potential of a better world fostered by individuals with more intellect than their spreadsheet paper pushers will ever dream of having.
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| 06/05/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have calle d Sallie Mae over 7 times in order to get the second disbursement of my loan funds for my bar exam study loan. The company told me that it would take three business days for the request to disburse the funds to go through - and that they would then send out the check. This was on XXXX XXXX . I called back three business days later, and they first said they had no record of this request, but then said that the request had gone through -- - but there was no indication in their system about when or if it would disburse. I again told them that I wanted the funds disbursed to me [ you get to choose your disbursement date ] and they said it would take another business day. I have repeatedly kept calling, asking where the funds are and what is going on, and they have XXXX information. They said there was a delay because of XXXX XXXX ... even though I initiated this on XXXX XXXX , well before that holiday, and it is now XXXX XXXX The company still has the funds, they will not give me any information about my loan or when the money is coming through, and have repeatedly stated that there 's nothing else they can do for me. Except to tell me to wait three business days and call them back. I have tried to add my husband to my account, to allow him to call them as well, and have done this THREE times. Each time they take down all of his personal information, and he is never added to the account. Further, they state that there was no notes about adding him to the account and they have no record of this ever taking place. Which is concerning, because he has given out his personal information to three differen t Sallie Mae reps. We are now concerned these individuals are stealing his personal information, which includes social security number. This company is horrific to deal with - they do not give accurate information, they do not allow you to speak to managers or anyone higher on the staffing list, they do not actually send documents or information when they state that they 're going to do so, and they currently have {$5000.00} of my funds that they refuse to disburse to me even though I am paying interest on this loan. I have never had student loans before and never dealt with a private loan company, and this is truly disgusting. They should n't even be allowed to exist or work with consumers, as they are nothing but a scam and have totally inept crooks working for them.
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| 07/09/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The borrower initially reached out to the Loan Servicer ( Sallie Mae ) in XXXX 2022, requesting a co-signer release. Borrower has fulfilled the requirements stipulated by Sallie Mae : 1- Submit a signed and fully completed application.
2- Be old enough to enter a legally-binding contract in your state of residence.
3- Be a permanent resident at the time you submit the request.
4- Provide proof of income.
5- Be current on all Sallie Mae-serviced loans at the time of application review and have not been 30 or more days past due within the last 12 months.
6- Demonstrate a satisfactory payment history on the loan ( s ) requested by pre-paying an amount equal to the required 12 principal and interest payments or by making the required 12 on-time principal and interest payments.
7-Have had no student loan ( s ) in a hardship forbearance or modified repayment program for the 12 months before you apply.
8-Demonstrate the ability to assume full responsibility for repayment of the loan ( XXXX ).
Borrower has requested the co-signer release 3 times - XX/XX/2022, XX/XX/2022 and XX/XX/2022. Each of these times, the request has been denied, even when the borrower complies with all the requirements established by Sallie-Mae to release the co-signer.
Co-Signer has contacted Sallie-Mae multiple times via the Chat Feature of their website, and each time he has contacted the loan servicer, they provide different information, with the last communication mentioning the following : " Unfortunately, we could not approve the request because the borrower did not meet our eligibility requirements. You will remain equally liable for the Current Balance of the loan. In order to protect the borrowers private information, we are unable to provide the specific decline reason ( s ) to you. We encourage you to speak with the borrower for the specific reason ( s ) as to why the request was declined. The borrower can request a reconsideration. '' The co-signer is authorized to communicate with the loan servicer to know the status of the application of the co-signer release, which was submitted by the borrower. Sallie-Mae mentions that information on the application can not be communicated to the co-signer, even when the co-signer provided financial and personal information to initially process the loan. Therefore, the loan servicer is not complying with providing adequate information to the co-signer and the borrower.
|
| 05/17/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Hi, I am writing this letter to bring to your attention a serious concern regarding the violation of 15 USC 1681, also known as the Fair Credit Reporting Act ( FCRA ). As a consumer, I believe that my rights under this important federal statute have been infringed upon, and I kindly request the Consumer Financial Protection Bureau ( CFPB ) to investigate and take appropriate action against the party responsible. It has come to my attention that a credit reporting agency ( CRA ) or a creditor has willfully violated several provisions of the Fair Credit Reporting Act. The specific violations include but are not limited to inaccurate reporting by Sallie Mae and failure to investigate disputed information or creditor has inaccurately reported information about me to one or more credit bureaus. This has resulted in significant negative consequences for my creditworthiness and financial well-being. I have made diligent efforts to rectify the inaccurate information, but my attempts have been met with resistance and inaction. Despite notifying the CRA or creditor of the inaccuracies in my credit report, they have failed to conduct a reasonable investigation within the stipulated timeframe as required by the FCRA. This failure has further perpetuated the harm caused by their inaccurate reporting. I have reason to believe that the CRA or creditor has made an unauthorized inquiry into my credit history without my consent. This unauthorized inquiry is not only a breach of my privacy but also a violation of my rights under the FCRA. In an effort to address these violations, I have made multiple attempts to resolve the matter directly with the CRA or creditor. I have provided them with all necessary supporting documents, including evidence of the inaccuracies in my credit report and written requests for investigation and correction. These implications have a serious consequences. For example, my personal data including, but not limited to address, my full name, work number, social security number, etc. This had effected me financially and emotionally. This defamation of my character has hurt my credit score which I was threatened my credit score would suffer and the possibly of being taken to court as well when trying to understand my charges from Sallie Mae. Not to mention, my info that was leaked and apart of data breaches have also been leaked to third parties and the dark web according to XXXX XXXX.
|
| 08/03/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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I was required to pay {$25.00} interest each month on my student loan. I missed a payment so was in arrears by {$25.00}. So i logged into the Sallie Mae website and set up an auto debit of {$50.00} per month so that I would clear my arrears and start paying down my loan by more than my minimum. When the auto debit came around instead of taking {$50.00} out of my bank it just took {$25.00} leaving me in arrears. I then got phone calls and messages from Sallie Mae telling me I was in arrears. When I checked the auto debit was still set up for {$50.00} per month but despite that Sallie Mae only took the minimum {$25.00} out. When I phoned up to ask why they told me that that is the way the system works and that I could not set up an auto debit for more than the required minimum. This is despite the fact that there online system allowed me to do this, still reports that I have a {$50.00} per month auto debit and above all else should allow me to pay down my loan faster than the minimum. When I challenged them again they told me that the only way to pay down the loan faster was by one off single payments.
My frustration was that at no time was I told that I could only pay off the minimum amount of {$25.00} through the auto debit system, and that by not taking out my {$50.00} payment it kept me in arrears unintentionally on my part.
I should be able to pay down my loans faster if I want though the auto payment system and if this is not possible Sallie Mae should have notified me when I set up the auto debit and not then complain when the arrears payment was not taken out by them.
For students learning about how to handle financial management the system in place seems to only help Sallie Mae not the student. In helping to keep the student in arrears even when they tried to pay off the loan faster than required.
Even there new look website is poorly designed mixing interest with payments in the same column so its harder to see how the loan balance is going up or down based upon the loan servicing. Why oh Why does the loan statement not separate additional charges and interest into its own column separate from the payments made to pay down the loan. This would give students a much clearer idea of how there loan is progressing rather than having to read down and across for each number to understand its meaning. Once again a missed opportunity to make it easier for students to service there loan.
|
| 10/17/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
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Web |
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I graduated on XXXX XXXX, XXXX. Toward the end of my six month grace period after graduation, I requested Forebearance for my XXXX loans with Sallie Mae. I was living in XXXX and Sallie Mae instructed my parents to call every three months to pay a fee and renew the forebearance. I was first charged a {$150.00} ( {$50.00} per loan capped at {$150.00} - this shows on my account payment history as {$25.00} for each loan ) fee for forebearance on XXXX/XXXX/XXXX. My parents called again and my next charge was completed on XXXX/XXXX/XXXX. My parents called again and my next charge was completed on XXXX/XXXX/XXXX. For my final 3 months of forebearance I had left ( forebearance may only be used for a total of 12 months ) I called Sallie Mae and was charged on XXXX/XXXX/XXXX. After this transaction my account showed that my next payment would not be due until XXXX/XXXX/XXXX. Recently, we began receiving calls that I owed a payment to Sallie Mae for the total amount of my monthly loans. I have spoken with Sallie Mae at least every other day for the past XXXX weeks. I continue to be told the problem will be resolved on my account and nothing changes. At the top of my account loan summary, there is an alert that all XXXX of my loans are past due. As you continue down and look at each loan, there is a statement below each that states " In Forebearance - No Payment Required ( estimated principal & interest payment due date XXXX/XXXX/XXXX. '' My transaction history shows late charges for each loan. My cosigner, in an effort to stop the constant telephone calls from Sallie Mae, was told he could pay an extra fee of {$150.00} for one more month of forebearance. This does not make sense because if I paid on XXXX XXXX my final three months of forebearance, then I ca n't understand why I received late charges on XXXX/XXXX/XXXX. If there truly was a problem with payment, no one informed us of this at any point when my parents or I spoke with Sallie Mae to renew my forebearance.
I am completely frustrated trying to resolve this serious issue with Sallie Mae, who seems to have a different record than I am reading in my account. I can never speak with the same person, and I am assured the problem will be resolved within 24 hours on my account and it is not. I am concerned if Sallie Mae and I can not reach the point where all of this is resolved that it will unfairly affect my credit.
Thank you for your time.
|
| 03/06/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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I had to take off school for financial purposed in the spring of XXXX semester. I had full intention of getting back into classes during the fall semester of XXXX. However I had my my loan deferment period end because I was out oaf school for so long. I skipped the fall semester again to try to get more hours at work so that I could try to pay some of it back. Looking into to lowering my over all payments from month to month, I was able to file for income driven payments for my federal loans. My payments went to {$0.00} because I only make about $ 13,000- {$15000.00} a year. This helped me out. However when I try to solve the same problem with XXXX XXXX on XX/XX/XXXX for the balance of {$580.00}, they have no options for trying to solve my problem. I am informed that they have no options available to lower payments. They instead try to see if there are any family members or friends that I can borrow the money from to make the payments. Telling them no to this option, my only option at the time was to pay them {$150.00}, which doesn't get applied to any balance that is over due.This payment was just to stop harassment of 6-10 phone calls a day and the emails to me and my my father who is the co-signer. I agreed to this, however, I asked that that amount get taken out the following day so that I could move money into the account. My next step would be to pay in amount of {$580.00} by XX/XX/XXXX. The next day XX/XX/XXXX they attempted to take out {$300.00} from my account. The payment didn't go through because I didn't that much in the account at the time. After this happen the phone calls and emails started right back up again. On XX/XX/XXXX myself and my father got an email stating that if the account was not brought up to date by XX/XX/XXXX they were going to report me to the consumers reporting agencies. My father reported to me that he had paid the amount and that I need to just get enrolled in school again to at least half time to get the account to go back into deferment which I can do. Even though this payment had been submitted I still received a phone call from this agency about trying to make a payment. All of the phone calls and email have been documented and I have dates to along with them. I have been made to feel like that i have no true options beside bankruptcy. I am stressed about this everyday and it is always on my mind. I just wish there was a way to make it all go way.
|
| 08/13/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I am co-signer ( mother ) of loans that was received over the course of my daughter going to school. First off, I don't even know what the name of this company is after reading numerous complaints against them. Is it Sallie Mae or is it XXXX? They have told me numerous times that they are Sallie Mae and do not know who XXXX is?
We have been trying to talk to Sallie Mae/XXXX for years now and can not get anywhere. My daughters original loans were in the @ amount of {$10000.00}, but now that has doubled because of interest. That is astronomical amount for interest! How can they do this to these young adults trying to make it in this world. I made {$25.00} dollar payments for months and at one point I cancelled but they still was taking {$25.00} taken out of my account without my authorization. I wanted my daughter ( borrower ) to start taking responsibility and make payments herself on this loan. They would not work with her on making an affordable payments, kept calling me first or her grandmother ( who lives in assisted living, battling XXXX, and is a widow ). Months of harrassment is an understatement, and when you try and talk to them, you are told something different everytime you talk to somebody. You are on the phone for hours for nothing.
One week ago, I thought we finally had come to an agreement for an affordable payment for my daughter to make ( after years of getting no where, but interest still being added ). My daughter was to call back, to set the program up to make regular payments every month. When she called, she was asked how she could make payment every month ( which was worked out from the call a week ago ). She told them that she would re-budget. The person from Sallie Mae told her, that was not going to help making the payment and that they need concrete details and if they do not get them, the program wouldn't be approved. What????? She was approved for this one week ago, now its changed?????? My daughter has a new baby, working full time, trying to make it in this world. How do you call yourself a trusted student loan company???!!???? You are not helping students, you are just stealing money from these young adults and their parents. Trusted loan company is a joke of a statement. More like Fraudulent loan company!! This company should not be in business! Something needs to done with their manipulative and fraudulent actions!!!
Frustrated, Concerned parent
|
| 03/19/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
To whom it concerns I am the mother of XXXX children who needed me to co-sign to get college student loans. I am happy to say that XXXX have XXXX and XXXX is set to finish next year. They are all employed and tax payers. YAY My problem is the fact that these lenders have no desire to help my children pay back their loans.
I have also found another little ugly secret. My daugher has loans with only XXXX XXXX. Her balance was {$34000.00}. We stopped using student loans for her in 2015. She is still in school, set to XXXX next spring. Her balance is NOW {$51000.00}. As stated above, we have not taken any more loans for her since 2015. Her balance has increased by {$20000.00} and she has not even graduated nor taken a loan from XXXX XXXX since 2015. This is criminal ( in my opinion ) and explains what I could never figure out. With all XXXX kids my student loan debt is over {$100000.00}. Actually closer to {$200000.00}. I knew there was no way we took out that much debt. Now I get it. They tack on ridiculous interest even though these loans are in deferrment. WOW, this is not right.
We want to pay back the loans. I ( we ) always pay our bills on time. There is no way to get out from under this massive debt and these servicers could care less.
I NEED your help. This is not right. {$20000.00} more than what the original amount was when we stopped taking out loans in 2015??? There is no way I owe the {$200000.00} on all of my children. I can afford to pay for one ( which is what we have been doing since 2015 ) I co-signed with the intention of paying back what we borrowed. If {$34000.00} can add up to {$51000.00} and the student has NOT even graduated yet no wonder my overall student loan debt is so high.
As the overseer of these private loan institutions, what are you doing to fix this?? My children could not qualify for Federal ( taxpayer funded ) student loans. Funny, as a taxpayer I don't qualify but someone who probably does not pay taxes gets the sweet heart deals. I am sure most did not even graduate. My kids have. There has got to be justice here. This is just not right!!
I look forward to an explanation from you as to how this is fair. If you have no jurisdiction over these predatory lenders, then what exactly is YOUR JOB.
Again, I am not asking for forgiveness, just a reasonable repayment plan on the actual amount of our loans.
Sincerely XXXX XXXX XXXX XXXX XXXX
|
| 01/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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I have had issues with XXXX/Sallie Mae assisting me with trying to repay my loans. When I was not enrolled in school, my loans went into repayment. I told the representative that I could not afford that monthly payment and was there a way to lower my payment. I was told that I did n't have any options other than the monthly payment given or to file a forbearance which is only allowed for a few times during the life of the loan so I did n't want to actually use my forbearance time. Then I was told it would affect my credit if I did not. So it was as if I was forced to use the forbearance time. So I reluctantly agreed to do it because my profression is XXXX so I having negative items on my credit is not an option and could cause me to lose my license. After telling the representative, yes, then she tells me there is a fee to process it and hold it so it does n't delinquent report to the credit report until they get the Forbearance complete. The fee was {$170.00} based on the number of loans I had at that time. Since I did n't want to continue to use my forbearance time because if that 's the only option I have, I need to use it when I really have no option. So I enrolled in a part time in an online problem. Then I get a call from them saying I was due again for {$700.00} and something on my account. I had n't received a notice saying I was back in repayment. I called them once more and told them I was now enrolled in school. They directed me to a form to have my school to complete saying I 'm enrolled in school. My school completed it and faxed the form back to number stated on the the form. I continued to get calls and finally got a representative on the phone. I told the representative that I had my school to fax them the in school form as directed. The representative then tells me, " it 's not our responsibility to check the fax for your forms. Hold on while I go look. '' She comes back on the phone and says, ok we have it and will get the forms processed. I told her thanks and asked her " do you all have any income based repayment plans now? '' She tells me, " umm, that depends. Since you 're in school do n't worry about it. After you get out of school we can discuss what your options are. ''. I feel that I should have more options than forbearance or harming my credit if I can not afford my monthly payments. Why should I fear a program that was intended to help me?
|
| 02/19/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
Servicemember |
|
On XX/XX/2020, Sallie Mae called my sister, my parents, and my employer to discuss my past due balance. They left voice mails with all three parties and told them I left their contact information with Sallie Mae. THAT IS ABSOLUTLEY INCORRECT. I never gave Sallie Mae permission to call my sister, my parents, or my employer. Let alone share their cell phone numbers.
I have reached out to Sallie Mae 's customer service several times and asked them NOT to contact any of these individuals. They are not co-signers on any loans I have. Furthermore, calling my employer has jeopardized my job position as an accountant.
On XX/XX/2020 my employer informed me he has received calls every day for the past 2 weeks from Sallie Mae. He did not want to tell me initially because he felt it was a personal matter I would solve on my own and also save me from embarrassment. He asked Sallie Mae to stop calling him, however, they did not follow his request and he ultimately had to tell me in hopes they would stop the harassing phone calls. He also informed me it gave him " concern about my future '' when he receives calls from creditors. Extremely embarrassing.
Sallie Mae calls me several times a day every single day. I can not speak to them each time they call. They called me on the morning of Saturday,XX/XX/XXXX. I informed the representative that I can not afford to make the payment right now, and asked if they can lower the payment. They told me I could pay {$50.00} as a " good faith payment '' to keep my account from defaulting and to prevent them from reporting me to the credit bureaus. I asked if the {$50.00} went towards my loan. They said no it does not. I said that makes no sense and I refuse to just give you {$50.00} of my hard-earned money. The caller asked me if I knew how badly this would destroy my credit? I informed her Sallie Mae has already reported me to the credit bureaus and to stop threatening me.
The same representative called me again this evening Wednesday, XX/XX/2020 to ask me if I can now make a payment. I informed her nothing has changed in the 4 days since she called me, I did not win the lottery and to have a good evening. I hung up. I understand I have a debit and I am working with a third party to solve this. I conveyed this information to Sallie Mae and asked them to stop calling me and my sphere everyday. Once a week is fine but everyday is harassment.
|
| 03/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On XX/XX/XXXX, I paid off all of my sallie mae ( " SM '' ) student loans online. The online portal showed that I owed {$0.00} on all of my student loans. 2 months go by, and I had not received any communications from SM indicating that I had any balances outstanding, until my mom got a something in the mail saying that I had past due loan amounts from SM. So after hearing about this, I logged onto my SM account and say that I had small balances due on three loans. I planned to call SM the following week to figure out what was wrong and did ( this was the beginning of XXXX ). They told me that it looks like I still owed money. I told them that I paid off everything and asked what the outstanding balance was. They told me ~ {$210.00}, which I knew was way to high compared to what I saw online initially. I tried to access my SM account online, and was locked out. I asked told the SM employee I was locked out and asked for access. They supposedly gave me access and told me it could take a few hours or even days to get into my account. So I did not worry about not having access to my account initially and asked them to submit a research case for my issue. Then, the calls started. I have been called multiple times a day by SM for the past 2 months, even with 3 different ongoing " research cases '' occuring ( not simultaneously ). Additionally, in almost all of my calls, I have requested that the SM employee let me know the breakdown between principal, interest, and fees that I owe ( because I dont have access to my account ). In every instance, no one has told me. Even now, after being locked out of my account until today ( XX/XX/XXXX ), I am still unable to see via the website ( that I now have access to ), the breakdown of my loans between principal, fees, and interest. I am a XXXX, I showed be able to pretty easily figure out what is going on with a loan balance.
In all instances, I have spoken with a SM representative, they have looked at my file and agreed that a research case would probably fix the issue and have encouraged me to file it, however it has not. When I try to get an explanation as to what the research report found, i can never get a clear answer. In summary, my account balances showed {$0.00} after I paid off my student loans. I should be done with SM following that, not having SM calling me every day try to extract every other XXXX I have.
|
| 05/04/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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I XXXX of 2015, I called Sallie Mae to get an issue with a form squared away. My employer, the XXXX XXXX, offers a loan repayment program and Sallie Mae had not filled out a form that I sent them in XX/XX/XXXX. It had been 5 months. Because that issue was addressed, I paid form XXXX of my loans to be deferred until my form went through. The Sallie Mae employer told me the date that repayment would begin, XXXX XXXX, and played by the consent recording, where the date was played again, XXXX XXXX. I agreed and paid the {$50.00}.
On XXXX XXXX, while trying to refinance my loans, I was told that my loan was in delinquency status because a payment was due in XXXX. I pushed the Sallie Mae employee on why this was changed without notifying me and that I and my XX/XX/XXXX account manager set up a XXXX XXXX deferment pay date. She flippantly apologized for the mix-up, but stated that she could n't do anything to fix it. She said that she would notify her superiors. That employee 's name is XXXX XXXX.
On XXXX XXXX, I called Sallie Mae again, and the employee I spoke to actually reviewed my account and noticed that there was a mistake, and said that it would be fixed. It has not been fixed. And my loan refinance provider requires a statement from Sallie Mae where my loan is not in delinquency status. And if Sallie Mae had not made their error, I would not be in delinquency status because I would be in deferment. But because they made their error and refused to fix it, I now have to pay for XXXX payments to get out of delinquency just to refinance my loan ( rather than pay for none ). And my fear is that Sallie Mae will continue to drag this process out until it is past my agreed upon ( XXXX XXXX ) deferment date, and then say, " Well, it 's moot now, '' and force me to pay before I can refinance my loans.
This is the quintessential definition of fraud, a deliberate deception and unwillingness to rectify an error in a timely manner until it is too late. I was played the recording which stated XXXX XXXX. I was told XXXX XXXX. I agreed to XXXX XXXX. And then suddenly, without notice or warning, my deferment date was changed to XX/XX/XXXX. Which is why I am trying to refinance my Sallie Mae loans to leave their awful service. But I am being forced to pay the {$850.00} as ransom because THEY made an error and refuse to fix it within the agreed upon deferment period.
|
| 12/03/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have been dealing with XXXX XXXX XXXX as my student loan provider for several years now. I went with XXXX XXXX as I did not feel I had a choice. My issues with them first started in my senior year of college, spring of 2017. XXXX XXXX repeatedly called and demanded I begin to pay back one of my loans, despite the fact that I was still in school. I explained this was not possible due to that fact, and that I had chosen deferment until after graduation for all my loans. XXXX XXXX claimed I did not, and continued to harass me. They stated there was 1 loan, out of 5, that I had selected to pay while in my last semester. I told them that was a mistake, and that it didn't make sense given my other loans would not be touched until after graduation. They refused to work with me, and the loan started to build interest. After graduation, I began to pay as I could. I started working, but not a well paying job. I have made {$35000.00} a year since graduation in upstate New York. I still live at home with my parents due to this. Since graduation, XXXX XXXX has been nothing but uncooperative. They have raised the interest rates on each of my loans over 2.5 % over the past 18 months, and have set payment at 60 % of my monthly income. They demanded I pay {$1200.00} a month, despite the fact I only made {$2000.00} after taxes. This did not include the fact that I live an hour away from where I work ( 40 miles ) and was often stuck working weekends with no extra pay, therefore gas costs also piled up along with my monthly car payment of {$400.00}. I have repeatedly asked XXXX XXXX to work with me, and they have refused. It has reached a near crisis point several times, with me falling into delinquency and them repeatedly asking me to pay more than I even make at that point ( i.e. asking me to pay all {$3500.00} I owe at once ). It reached its worst point yet this month when I learned I was losing my job at the end of the month. I called and requested to work with XXXX XXXX, when I told them I was losing my job on XX/XX/XXXX they said " how will you continue to pay us? '' and " why are you calling if not to make a payment? '' They did not offer to work with me. This is reaching a crisis point, I do not want my debt to continue to pile up. I have paid at least something just about every month, but I can not afford {$1200.00} a month plus rising interest rates.
|
| 03/04/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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For the past several months I have had an ongoing issue with Sallie Mae. I dont have specific dates because it is every single month there is a problem with Sallie Mae. First they turned off my auto debit for my payment, I called and was told auto debit was not an option even though I had it for over a year. Called back again and someone said it was an option and wasnt sure why I was told that. Auto debit was turned back on, then Sallie Mae continued to pull my payment from the incorrect bank account after I had called twice to update it, they charged me late fees for an error that they made. Now every month I have to call to set up a payment and sometimes I am told auto debit is on and sometimes I am told I have no auto debit on my account. All payments are up to date, and since XX/XX/2020 I have been fighting with them because they are saying my account is past due when I literally spoke with someone and have emails showing the payment being processed. Every time I call a customer service representative with what seems like has half a brain tells me something different about my account. One told me I owed {$400.00}, another told me {$900.00}, another told me {$700.00} and another told me {$1600.00}. When I asked why that was the balance owed when I made all payments her response was well I didnt really look into it so you mean to tell me youre a rep for a student loan company and you tell someone information about a payment and you dont really look into it? They told me to submit my bank statements showing proof of payment, I did, then they call back a few days later saying they cant find the bank statements I submitted. And then tell me a new balance is owed. How is there a new balance owed every time? And how is there a payment due when Ive made the payments? They offer no solutions, they offer no alternatives, they have no knowledge of anything they are talking about. Every single person I speak to has something different to say about my account but not a single person can offer a helpful solution. This is the absolute worst company I have ever dealt with and I have no idea how they are even operating. The most unprofessional, unknowledgeable company in student loans. They lose my payments, then put them past due, then state my account is current, then say theres late fees. I dont trust this company with any money I have to give them.
|
| 02/06/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
|
In early XX/XX/XXXX, I co-signed for a Parent Plus Student Loan ( XXXX XXXX ) I was told by the financial aide at the school that this was the only way to ensure my daughter would be able to continue her education. I had given the school {$10000.00} upon her enrollment. The 1st loan ( {$7300.00} ) was completed over the phone ( XX/XX/XXXX ), I was told it was recorded for verification. I agreed to pay interest only on that loan. To date Ive paid approximately {$3400.00}. During this same period my daughter was given an unsubscribed loan from XXXX ( {$5400.00} ), even though I was told she could not qualify for this. The next Parent Plus Loan was on XX/XX/XXXX ( {$12000.00} ). I was never notified, called or was aware that this took place until XX/XX/XXXX. The discovery was brought to my attention upon graduation. I went to the school and met with Dean of Students, Financial Director and Student Advisor. Together we went over my daughters ledger. That loan was supposedly authorized by me and I allegedly agreed to defer interest. That never occurred. During this same period she was given another personal XXXX Loan ( {$3000.00} ). The 3rd Parent Plus Loan was on XX/XX/XXXX for {$2900.00}. I was called an again agreed on phone to interest only on a recorded line. To date Ive paid {$1000.00}. This loan is not anywhere on her ledger sheet, Ive repeatedly asked for XXXX XXXX to investigate all inconsistencies stated above. I was told this was my problem and to go to school to straighten this out unfortunately the school is closed.
During this same time XXXX gave my daughter another unsubscribe loan for {$3700.00}. XXXX XXXX has threatened me to charge my daughter with fraud, and for me to call the police dept. Ive asked them to put the matter on hold until I could try to gather information. They have ignored my requests and reported my late payments to Credit Bureau. This is unfair and not necessary. Once I began my research Ive discovered that the XXXX XXXX of Michigan and XXXX XXXX have numerous law suits for these practices. Ive retained legal representation for these matters. We have not filed any actions as yet. I was also told by the school that their XXXX XXXX loans were competitively priced. # 1 is at 9.75 % # 2 is at 11.00 % # 3 is at 9.25 %, far from competitive. Ive attached a recent letter I sent to XXXX XXXX via registered mail.
|
| 04/02/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I have a Sallie Mae student loan, I had made my monthly payment on XXXX/XXXX/15 in full, {$130.00} and I requested a Forbearance at that time. I was told by XXXX in customer service that my Forbearance was indeed processed and I had nothing to worry about, as it was for ( 3 ) months. A few days later, I started receiving calls from Sallie Mae stating that my payment was past due for XXXX 2015. I called them and was told that There was never a forbearance placed on my account and that I would be going into collections if they did n't receive another payment for {$130.00}. I advised that I could n't afford another payment and that was why I asked on the last call. They took a financial stmt from me and said there was nothing that could be done. I called back on XXXX/XXXX/15 spoke to XXXX # XXXX and advised of all my prior calls and issues, he stated that he got permission from a supervisor to override the {$50.00} forbearance fee and process the forbearance through XXXX/XXXX/15 and if I wanted to request another XXXX, I 'd have to call back prior to that date and pay another {$50.00} to have it processed again. I called back that same day and spoke to XXXX to re-confirm that the forbearance was in effect, XXXX stated that it was and that he not only spoke to XXXX, but that he looked at my acct and it was showing there. Today is XXXX/XXXX/15, I started receiving calls from Sallie Mae stating that my acct was seriously past due and that I was headed to collections if they did n't receive a payment of {$270.00} before XXXX/XXXX/15. I called today and spoke to a supervisor # XXXX, she stated that none of the forbearance went through because I was past due in collections and had not paid the {$50.00}. I advised my entire situation and she said that there was nothing she could do and said for me to make the Min payment and come out of " collections, '' but I explained that was n't possible as I had trusted the Reps that I had spoken to at Sallie Mae and they mislead me to believe that my acct was in good standing in Forbearance. I am currently in an economic deferment with XXXX for my federal loans, and I advised that to the Supervisor.
I do not know what to do and I have already paid off XXXX Sallie Mae loan last year, I have an impeccable credit report, am a single mother and do not want this to affect me negatively.
Please help me!
|
| 10/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
Dispute : XX/XX/XXXX, XXXX {$640.00} and XX/XX/XXXX, XXXX {$590.00} I am writing to request for Sallie Mae to stop reporting the balance of {$1200.00} and any associated interest charges, and late fees that Sallie Mae continues adding and reporting to the consumer agencies immediately. Sallie Mae stated that they are not able to verify my claim regarding my dog 's burn injuries and, therefore, are unable to initiate a chargeback. Sallie Mae also stated that I must provide the decision from the XXXX XXXX XXXX XXXX to confirm my claims. Please find attached a letter of Reprimand for XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX received today. The members of the XXXX found that the veterinarian in question had violated N.C. Veterinary Practice Act and Board Rules, the Board agreed that the injuries my dog sustained are burn injuries and these injuries were caused by merchant negligence. A civil monetary penalty was also imposed. This letter will also be a public record and will be available to view on https : XXXX XXXX
I am asking immediately to stop reporting the balance of {$1200.00} to the consumer agencies and adjust the balance accordingly. Sallie Mae was also adding interest charges and excessive late fees. Instead of a {$25.00} late fee, they started to add a {$39.00} late fee and added interest charges on 15 months with 0 % APR as per the agreement.
Sallie Mae 's incorrect reporting caused significant damage to my credit score. Under the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 and following ) Sallie Mae is liable for these damages for negligent and willful noncompliance with the law by reporting incorrect balance.
Sallie Mae also started to harass me even after I emailed them cease and desist email and asked twice not to call me on the recorded line. The complaint about harassment with relevant documents will be filed separately.
Attachments : Sallie Mae 's statement for XXXX, XXXX, and XXXX shows late fees, interest fees, and the charges for {$590.00} and {$640.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX dated XX/XX/2022 Invoice from merchant dated XX/XX/2022 for the amount of {$640.00} and invoice for XX/XX/XXXX XXXX for the amount of {$590.00} As the merchant did not provide services as agreed and Sallie Mae failed properly to investigate my dispute, I am not responsible for these charges.
|
| 05/20/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I took out loans from Sallie Mae over the course of my time in college ( XXXX ). The loans totaled {$98000.00}. I've paid over {$46000.00} so far, and my current amount due is over {$110000.00}. Looking at these numbers alone is enough to show that Sallie Mae is a predatory lender. They've lied to me on multiple occasions, even denying a phone conversation occurred in which they told me the amount I would be paying per month would be roughly {$600.00} cheaper than it actually was. Sallie Mae has a history of giving out subprime predatory loans. This is nothing new, and at this point I refuse to negotiate with the company unless they're going to wipe my loans clear. THEY are supposedly the loan-giving experts that gave out bad ( subprime ) loans that they had no reasonable expectation of having paid back. But it's all about profit through exploitation for Sallie Mae, and it's disgusting how this is being ignored by the CT AG and the CFPB. I've submitted this claim several times, even linking the exact sections of the legal code that would absolve me of future payments due to an undue hardship on my co-signer and I. Why would I spend MORE money on a lawyer to prove a point I'm capable of proving on my own? The numbers alone prove that predatory/subprime lending occurred. Sallie Mae can expect me to stop paying 100 % on my loans, and if they wish to waste more money taking me to court, so be it. Good luck taking the nothing I have and garnishing my wages. If that happens, I'd simply stop working so there's no wages to garnish. I look forward to the company 's nonsense response that shows they haven't understood a single point I've made. To make my point clear once more, Sallie Mae is a predatory lender who gives out subprime loans for the purpose of making a profit by destroying an entire generation 's hope for financial independence. I'm saying 'no more ' whether the CFPB, court system, or Sallie Mae accepts it. Nobody can force me to do anything, and I'll make sure that if I go down for this, I'm taking Sallie Mae with me. Garnish my wages, I'll refuse to work, and I'll spend every day going to college campuses diverting people from Sallie Mae by simply telling the truth. If you think I'll let you get away with destroying my future, I'll make sure to divert millions from your greedy, slimy, predatory hands.
|
| 01/03/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Customer ID Number : XXXX Loan Number : XXXX I would like the XXXX XXXX 60 day late payment on account XXXX ( Sallie Mae ) -- to be removed. This is a clear inaccuracy. Sallie Mae is reporting to the credit bureaus that i am on time and paid as agreed for XX/XX/2019 but 60 days late for XX/XX/2019. THERE ARE ONLY 30 DAYS IN A MONTH. HOW CAN I BE 60 DAYS LATE IN ONE MONTH. Please update it to the correct reporting or delete the CLEAR INACCURACY.
To Whom it May Concern, I was advised to write to you by your customer service department concerning my credit rating with your company. I have enjoyed a credit account with Sallie Mae for many years. During the course of our business association, I have honored and respected my account agreement to the fullest. I appreciate how wonderful your service has always been.
Unfortunately, 3 years ago, I was in a financial dilemma due to my health issues and hospitalization. As a result, 1 of my payments to you were delayed. Because your account with me is extremely important, I managed to borrow the money to cover the late payments. I paid the 60 days late payment on one occasion over a nine-month period, but I made sure to fulfill my obligation to ensure that your company suffered no loss. I am thankful and appreciative for the years of positive credit history that I have obtained through your com
pany but now the 1 late marks on my credit reports are causing me tremendous stress. I am trying to move up to a better paid position at my work and lease a new apartment, but the negative remarks are hurting my efforts. The negative remarks stop all chances of me obtaining my goal. I have been constantly denied from any and all credit products such as loans, credit cards, and even apartment leases.
This is where my Goodwill Request comes in. I desperately need this promotion and I would be extremely appreciative if you would please complete a UDF- Universals Data Form and fax it to the credit bureaus to remove those entries.
The credit bureaus have advised me that they will report anything as instructed to by you, but they need to have that instruction in writing. I beg that you may help me and take into consideration how good of a customer I have been and how long I have had an account with you.
King Regards, XXXX XXXX
|
| 08/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, XXXX, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX XXXX and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as the agent , attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices.
Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices.
Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done SALLIE MAE can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If SALLIE MAE reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract.
I do not consent to these proceedings.
I do not require subrogation of the bond to settle the charge
|
| 09/20/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Issues with financial aid services
|
|
Web |
Older American, Servicemember |
|
I enrolled into the university in XX/XX/2023 with an already approved private ( Sallie Mae ) grad loan based on my credit score and estimate of school costs. I had to notify XXXXXXXX XXXX on several occasions as to when my loan would be certified and finally was certified and released to XXXX for payment refund on XXXX XX/XX/2023, but the school did not refund/release the funds to me so that I could pay the school tuition/books and fees and to date has not been released from ( XXXXXXXX XXXX ). I contacted the school advisor ( XXXX XXXX ) and several different financial aid officers on several occasions and was told that since my loan was ready for refund payment but it would not be released until XXXX. I had no other choice than to drop the class and withdraw from the university. I waited on the phone line to drop the course before final payment was due but the line disconnected twice and when I finally was able to reach financial aid they said that I would be given until XXXX XX/XX/XXXX to pay. However, I could not reach any advisor and I had to write an email to XXXX XXXX to fully withdraw me since the school never gave me the Sallie Mae loan to pay and I was told that since I did not reach him until XXXX XX/XX/XXXX that I had to pay for the class. I was then contacted by XXXX XX/XX/XXXX and asked did I plan on attending my class for the term and I told them that I withdrew from the XXXX in XX/XX/XXXX. The person on the phone seemed shocked and had XXXX XXXX contact me since he never withdrew me from the XXXX or class. XXXX XXXX finally told me how to properly withdraw and did not backdate. I asked about the refunding of my loan and once again he said that they had to find out how to proceed since it was a private loan. I continue to contact the school and they released {$260.00} and have not paid for the class nor returned the loan. I am already making payments on the loan that XXXX XXXX will not release. I have continued to contact the school but they will not release a loan to me or Sallie Mae. I obtained the loan based on my XXXX XXXX XXXX with no assistance from the school. XXXX XXXX needs someone to educate them on refunding private grad loans. I really need this resolved as it is not fair that I am paying a loan back that XXXXXXXX XXXX is holding. Please advise.
|
| 10/22/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Sallie Mae calls us ( me and my cosigners/parents ) numerous times if we are late on a payment. With climbing outrageous interest, I owe Sallie Mae {$120000.00}. After graduating with a XXXX 's, I was unable to get a job with my degree so I had to settle for a {$9.00} hourly wage job as a XXXX XXXX. Knowing my payments were coming up, I called Sallie Mae in XXXX, 2019 and postponed my loans until XXXX, 2019. I eventually got a better job making {$13.00} hourly as a XXXX XXXX ( still not with degree ) and called them again in XXXX to try and negotiate my monthly bill as they were asking for {$1800.00} a month. I don't even make that amount monthly. They told me to wait until my bill was past due so that my account would be " active '' and then I could pay back my bills " based on income ''. I did as they said and called them a few days after my bill was late. I talked to collections at Sallie Mae and they told me that they didn't have an option to pay back my loans on an income-based plan ( even after they told me they did ). They said they could only have me pay off interest which was still too much for me. It finally got to the point where they had to interview my cosigners and myself and ask us what our income was individually along with our monthly bills. We begged the collections lady to help us as my mom was in the hospital and out of work, and my dad was retiring in 2 days. My mom was relying on XXXX for income and my dad was about to take a drastic cut in his income from retirement. The collections lady told us she could only lower my payment to {$800.00} a month which is over half my monthly income. About 60 % of my monthly income. I can barely afford to survive, espcially with other student loans and bills I have to pay. They harrassed us and told us that we could file for bankruptcy. They didn't care that my mom nearly died, or that my dad ( who was diagnosed with possible XXXX XXXX a month prior which is why he was retiring ) had retired and didn't have enough income. We are still scrambling to make payments. My dad can't even pay his own bills right now. Now that I've been paying {$800.00} a month, it says I'm passed due and must pay {$2000.00} even though I have been prompt on my payments since they threatened to kick us out of the {$800.00} program.
|
| 02/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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On XXXX XXXX I received documentation that my request to remove my cosigner was denied for " insufficient income for amount of credit requested ''. For a number of reasons I believe this determination is unjust and inappropriate for my current financial situation and the current guidelines in place by XXXX XXXX to remove a cosigner. No where in the application does it state that I must have a certain dollar amount of income yearly to be approved for the cosigner to be removed, even with that being said I make a very decent amount of income for my age and debt- very easily making monthly payments. According the cosigner release form the guidelines to be met are of the following : I must complete the entire application, which I did. I must meet the age requirement of 18, which I have. Provide graduation completion documentation, which I did. Be a US Citizen, which I am and forever will be. Provide proof of income, I provided my recent pay stub along with my W2- with a very reasonable income. Be current on my service loans and with in the past 12 months, which I have been in repayment for over a year now and have never missed a payment. The next is demonstrated a satisfactory payment history for the last 12 months. And finally no student loans in hardship or forbearance, which I have never had. They did state they would run a credit report the support the fact that I will be able to assume full responsibility for repayment of loans and to make sure there are no signs of bankruptcy, open foreclosure, student loan default or delinquencies. So at meeting all these guidelines and applying, I had no concerns of having my application not being accepted. Then when I received the form on XX/XX/XXXX stating my income was unsatisfactory, I strongly disagreed. On XX/XX/XXXX I requested a form from XXXX to dig further into why I may have not been accepted. The same time I had called and spoke to XXXX XXXX about it and the representative told me that I had no grounds to dispute the subject. I am currently awaiting a response from XXXX on the grounds that they used my old income to calculate the report versus the W2 I had submitted. I have a decent credit score and steady income, currently I have no assistance from the cosigner on my loans and am making payments in full.
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| 11/16/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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When I went back to school, I had no knowledge of student loans. I applied for a private loan with XXXX XXXX not knowing the difference between it and a federal student loan. The primary piece I did not understand was the income-driven repayment was not an option for private loans. I currently have a balance of {$120000.00} in private student loan debt and have a monthly payment of {$1500.00}. This does not include my federal loan debt.
Prior to XX/XX/18, I spoke with XXXX XXXX a number of times and was told that my payment had to be past due before they would work with me. On XX/XX/18, I finally was allowed to speak to someone about lowering my monthly payment. I gave a detailed financial statement and they asked to speak to my father who is my cosigner. I explained that he could and would not pay on this loan but gave them his details. My father gave his financial statement on XX/XX/18 and he told me they would call me. After not hearing from them, I called back on XX/XX/18 ( I learned that did not have my current phone number on file ). I was told I could enroll in auto-debit to lower the interest rate by XXXX and skip my XX/XX/XXXX payment. This is an offer I had read about online and knew about so I told them it would not work and hung up. I needed to reduce the monthly payment amount considerably. I called back on XX/XX/18, thinking perhaps there was an option where I could extend the payment term or move to a graduated repayment plan. I was told unequivocally that was not an option and that all I could do was put the loan in forbearance for a month and apply to refinance at another company. I checked at XXXX, XXXX, and XXXX XXXX XXXX. All have said I would need a co-signer that I can not get at this point for that amount of debt. The representative was polite and as helpful as she could be given the situation. Her employee number is XXXX and the confirmation for my forbearance payment is XXXX.
I want to pay on this debt but I am not receiving any real help in lowering the monthly payment. I make XXXX/yr and have upward mobility in my career. I do not like not meeting my obligations. That said, I am at the point where I am beginning to think my only option is to try and get the debt settled through bankruptcy.
Please, please, please help me!
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| 04/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX Last Four of Social : XXXX Account Number : XXXX Dates of Delinquency : XX/XX/2019 The consumer is violating my rights under the FCRA to conduct a reasonable reinvestigation and told me via email that they do not have to response to be inquiries regarding the delinquency on my credit profile. Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), the FCRA requires consumer reporting agencies ( or CRAs ) to conduct a reasonable reinvestigation to determine whether disputed information in a consumers file is inaccurate. ( XXXX v. XXXX XXXX XXXX. ) My inquiries about the delinquencies on my credit profile are not frivolous.
I am in disagreement with the items listed below which still appear on my credit report, even after your Investigation. I would like these items immediately re-investigated. These inaccuracies are highly injurious to my credit rating : Account Number : XXXX Dates of Delinquency : XX/XX/2019 Furthermore, In accordance with The Fair Credit Reporting Act, Public law 91-506, Title VI, Section 611, Subsection A-D, please provide the names and business addresses of each individual with whom you verified the above, so that I may follow up.
Please tell me how you verified these items. Who did you talk to at the original credit grantor? Did you write them? Was a XXXX form used or was this through electronic automatic dispute verification? Did you contact them at the same address/phone number listed on my report? The FCRA says that you have to tell me this in 15 days if I ask. Don't provide the generic response of how you use various methods. Tell me exactly how you verified them and include the full name of the person you spoke with. Also, what is the date of the commencement of delinquency? The original creditor is required to give that to you. So when is that? And when will this trade-line be past the reporting timeframe? Don't provide the generic " 7 years '' response ; I am aware of that. Tell me specifically when these accounts allegedly became delinquent, and specifically when they will be removed. Please delete let late payments on the account immediately.Please forward me an updated credit report after you have completed your Investigation and corrections. Your cooperation and prompt attention are greatly appreciated.
Best Regards,
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| 10/09/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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Sallie Mae calls me several times a day to collect a past due amount.
I have asked if they can work with me by enrolling me into an Income-Driven Repayment schedule, similar to XXXX and XXXX They informed me Sallie Mae is a private company and does not offer this option.
Ok, I understand this.
However, they collected {$150.00} a month from me for several months as a " good faith payment ''.
They led me to believe this payment was going towards my loan amounts.
It was not.
It was simply a fee to keep Sallie Mae from reporting my loan to the credit rating bureaus.
Once I found out this fact, I stopped making the payments.
My total due each month is close to {$700.00}.
I asked again if they can lower payments. They informed me they could lower the payments to {$350.00}. I told them this was not feasible for me.
They threatened to report me to the credit bureau and destroy my credit.
In the meantime, they have raised the interest rate on my loan to 10 %.
They have called my parents several times.
Today, on XX/XX/XXXX they called my parents home again.
I called Sallie Mae and asked them to stop calling my parents, they are NOT cosigners on the loan and therefore they should not be involved in their attempts to collect a debt from me.
Sallie Mae informed me they use a " phone book '' service to reach out to people with similar names if I am not answering the phone.
I speak with Sallie Mae at least three times a week and each time I tell them I can not make payments at this time due to financial hardship. They have no right to call my parents.
They have called my business partner as well which was very embarrassing and could have cost me my livelihood.
I am currently working with a debt relief company to settle this account and have asked Sallie Mae to stop calling my parents.
They refuse and I think this is total harassment and bullying.
I understand I owe this debt. I received a loan for my education and it needs to be paid. However, I do not need to be bullied. I do not need to be harassed several times a day with a phone call from Sallie Mae, and I do not need my parents and business partner receiving these phone calls as well. ESPECIALLY when I speak with a customer service rep from Sallie Mae several times a week.
Thank you.
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| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Called Sallie Mae XX/XX/2016 : XXXX asked for help with deferment payments the woman on the phone said " The credit collectors would get ahold of us '' and there is nothing we can do for you at this time. XXXX Asked " is there anyone you can transfer me to that can help me with more information? " .... " not at this time '' XX/XX/2016 - I called Sallie Mae again and was informed by XXXX that they do not have a rates and reduction program, and that they are unable to renegotiate my payments or put me on a payment plan. I asked to be transferred to collections ( ca n't remember her name ). I was informed by XXXX ( spelling? ) that my account must be delinquent in order for collections to help me. I asked to be transferred back to customer service and was connected with XXXX ( Florida ). Wrong department. XXXX ( servicing general ) XXXX informed me that I was transferred to the wrong department. I informed him that both collections and customer service had told me that they were unable to help me out. He then called over to customer service for me to see if there was anything to be done. Transfered once again, to XXXX in Escalations. She informed me that my account must be in delinquency in order to apply to rates and reduction program.
In a subsequent call we were told that we were put on a rates and payments program, where our rates would be reduced as would our payments which would be capped at XXXX, but the payback period would be 30 years.
XX/XX/2016 : Sallie Mae call I called Sallie Mae to talk about why my account read ( approx. ) negative XXXX dollars. I was put on with someone who told me that our Sallie Mae loan account was signed up for a {$120.00} auto draft from our checking account, and that this would be for three months : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, and that after XX/XX/XXXX our account would be updated to reflect the fact that we were on the new program.
to date our loans are still not adjusted as " Rate and Reductions '' rates that were were supposed to be paying, but instead we are supposed to still be paying the nearly {$500.00} a month for all our loans instead of {$120.00}. We can not stop getting the run around and we are struggling financially mostly due to the issues and over payment to XXXX/ Salei Mae '.
|
| 01/29/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
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Web |
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I went to XXXX College in XXXX, ID in XX/XX/XXXX. I had two small kids and was desperate to earn an income. I applied to two schools and their programs were full for the fall. I went to XXXX on a whim to ask about dental hygiene and remember how pushy they were to get me in. They told me that they might have " one more spot '' left for the fall. They made it sound extremely exclusive and that this doesn't happen often. I didn't learn really what dental hygiene was just that it paid well and that their program was quick, I could be in an out in less than two years. They gave me a bunch of paperwork to fill out and I really felt like this must be quite an opportunity. I started class four weeks later. There were three too many students which caused nonstop issues the entire program. When I went in for financial counseling the total was {$26000.00}. That was charged for the first two semesters of the program at once. XX/XX/XXXX - XX/XX/XXXX. Everything was done extremely quickly and classes started quickly.
Quickly I found out how XXXX of a school and program it was. All the general ed classes were easier than 7th grade science classes. The hygiene classes were fine but within weeks I realized how not right for me this was. We were given, verbally, a very short time ( XXXX weeks ) frame for a refund even though both semesters were charged at once. I was already broke and a young mother of two so there didn't seem to be any possibility of going back. I believe they used predatory practices to lure me into joining the program, charging both semesters at once, and giving very little information about what the program actually entailed. I didn't even know that hygienists gave shots until the third semester. They did make us sit through a few lectures on how easily it would be to get all of our schooling paid off by the government by working for low income organizations, but really there wasn't any way out after sign up. Most of my loans were through Sallie Mae and have large variable rates, I've worked to pay them down but every day I still am upset by this ridiculous situation. The rest of my loans and grants were through the federal government making it difficult to have other continuing ed paid for with grants that I actually was interested in.
|
| 04/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I am having been having major issues with my Sallie Mae credit card. First, I disputed two charges for {$640.00} and {$590.00} for the merchant XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ). As I disputed these charges my account got restricted. I spoke to Sallie Mae representatives multiple times and I was told that it's due to suspicious activity. I also spoke to one of the managers and she stated that I must provide them with a copy of my ID, 3 months ' bank statements, and pay the outstanding balance in full before I can use the card. This was only after I submitted a complaint with CFPB and XXXX that Sallie Mae realized that restricting me from using my account was unlawful and they immediately lifted these restrictions.
As far as the chargeback being denied, Sallie Mae must provide a written explanation and supporting documents showing that I owe this money. None of this was sent to me. The only written statement about the dispute being denied I saw on the CFPB portal. I am requesting an explanation, supporting documents and appealing the dispute.
I already explained multiple times to Sallie Mae that the service WAS NOT provided as agreed. As a result of XXXX XXXX I incurred losses, damages, and suffering. THIS IS NOT WHAT I PAID FOR.
I also provided sufficient documents and evidence confirming third-degree burn injuries after the XXXX performed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX, NC XXXX XXXX
Sallie Mae also made the decision about denying my chargeback request BEFORE they got all the documents, knowing that I sent them all the supporting documents relating to the dispute.
The other veterinarian confirmed in writing that these injuries are third-degree burns.
The documents provided show that XXXX tried to mislead us and lied claiming that the burn injuries from a heating pad were a reaction to the medication.
Since I already tried to resolve this in a good faith with the merchant directly and he is not willing to cooperate. The charges are reversible and the dispute is valid.
I also will be forwarding this to Attorney General, Federal Trade Commission, XXXX, and other Government Agencies. My request for a chargeback is totally justified.
|
| 10/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I cosigned a loan for a student at XXXX University in XXXX, MA, issued by Sallie Mae. The borrower cut all communication from me right after the loan was transferred to the school, and refused to have my name taken off as the cosigner. Now the borrower is delaying payments, and is forcing me to pay off the payments assigned to the loan or have my credit score diminish. Right after this happened, I contacted Sallie Mae and asked for an application to have my case heard and considered for a cosigner release. They told me that only the borrower can have the account considered for cosigner release, which is something I was not told about or agreed to when cosigning the loan. I was told that I have equal responsibility over the loan, yet when it comes to any action towards the loan - whether it 's actually have my cosign released or having my cosigner release form even considered - is something only the borrower can forgo. This has put my financial situation at high risk, and at the whim of the borrower - and something that Sallie Mae would n't even consider for cosigner release since only the borrower can do that. I was then advised by the escalation team that since I do have equal responsibility of the loan, I can request XXXX University to return the loan in full and then my cosign would be terminated. The escalation team told me that this is a practice they have done before and are willing to do for me since this is a relevantly new loan. When I contacted XXXX, I was told they would do this for me and that I should send an official demand letter stating my case and they would talk to Sallie Mae to make sure this was acceptable, and if it was, then they would exercise my right to have the loan returned. After a long delay, they responded to me after two weeks - at this point I have already been asked to pay off interest payments on the loan - and told me that they do not have any obligations to the cosigner and that they would not return the loan. Now my credit score or my financial account is in jeopardy and at the whim of the borrower, even though I was only following the advice Sallie Mae had given me, and only had given to me when I made it clear that unequal treatment over actions taken on the loan is not something I agreed to.
|
| 03/07/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I have private loans that add up XXXX. I got these loans through XXXX XXXX. The university that I attended which was XXXX University never explained to me that I could ever run out of Federal loans for school or that I would be required to take out SO many private loans in order to finish. At the time that this was happening my Dad was in the hospital suffering from XXXX XXXX. I was told that I needed these loans so that I could continue my education and get my degree. My mom was forced to co-sign since my dad was unable to due to his XXXX. My mother and I were just trying to keep our head afloat. Then when I graduated in 2014 and had only 6 months to find a job and make enough money to pay them back, I was unable to pay them. They were wanting me to pay them XXXX a month on a single income, with a car payment and rent. At this time my Dad had just XXXX XXXX after a XXXX XXXX and again my Mom and I were just trying to keep our head above water and I tried to pay them what I could when I could, but they did not care. My school promised job placement upon graduating and I have been graduated for 5 years and have still not found a job in my field. I had to take a job that I would have never dreamed doing just to survive. One month XXXX XXXX called me and said that I needed to pay a certain amount of money like XXXX in order to keep my loans from being sold. I pleaded and said that I would do what I can, and at the end of that month when I couldn't even have the money to pay my rent they sold my accounts. The place that now services my loans is telling me that I need to pay a huge amount every month or it will go to legal and they can garnish my wages or even put a lien on my Moms house. I did not deserve to be treated the way I was treated to repay my student loans. I need help knowing what to do because right now I am out of answers and I or my Mother can not pay what they are expecting us to pay which is XXXX to keep it from going to legal. During the time of wanting me to pay they were calling people that I never authorized to know about my loan. They called me sister looking for me and they even called my Moms neighbor. They humiliated me contacting people so they then knew I was behind on my student loans. It was embarassing
|
| 12/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
|
As of XXXX XX/XX/2021, Sallie Mae has made weekly attempts to communicate with me either via letters or email communication about a student loan on which Im a cosigner. These communications treat the cosigner as the primary borrower, which, despite what Sallie Mae claims, is not the purpose of the cosigner. The purpose of a cosigner on a loan, any loan, is to serve as a backup to the primary borrower should the primary borrower be unable to or not make payments on the loan- the lender having sought repayment from the primary borrower first.
On XXXX XX/XX/2021, I initiated an online chat conversation with one of Sallie Maes representatives to discuss what efforts Sallie Mae has made in contacting the primary borrower. All the representative could assure me of was that the primary borrower had received the same communications that I had received.
I asked for the representative to confirm the primary borrowers contact information, including email and address on file. The representative refused to give me any of this information, despite the fact that I am the cosigner on the loan.
You can not hold a cosigner financially responsible to the same extent as the primary borrower if you are not willing to share the same amount of information with the cosigner about the primary borrower on the loan.
The agent then instructed me to view the communications stored in my profile to understand what the primary borrower would have received. This was an impossible task as nowhere on the online portal is there an ability to view or reference any communications sent by Sallie Mae. I do not have an option in my portal to view any messages, letters, or any other types of communications made by Sallie Mae to me.
It is therefore impossible for me to determine if Sallie Mae has made any verifiable attempt to contact the primary borrower, and is therefore acting as a predatory lender in attempting to coerce the cosigner of the loan to begin repayment.
Sallie Mae, in their role as the lender, is expressly breaking their obligation to attempt to collect payment from the primary borrower before defaulting to the cosigner. They, in effect, place the entire onus of responsibility of financial education and repayment solely on the cosigner.
|
| 08/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
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Web |
|
|
I applied to go to XXXX after transferring home From XXXX XXXX and XXXX XXXX XXXX XXXX after my mother had a XXXX XXXX on XXXX. I was only XX/XX/XXXX years old.
After getting in, I only got about half of the money due for tuition in financial aid. So I had to go the private sector route. I first got a loan applying with my grandmother ( has since passed away after I graduated from XXXX XXXX ), this was from XXXX XXXX services. They gave me, {$31000.00} ( XXXX ID - XXXX ) for XXXX year of tuition. Disbursed on XX/XX/XXXX. After my first year I was taking summer classes. This time again, I would need financial aid. Not getting enough I would turn to the private sector again, But only this time I was denied any further loans from XXXX XXXX, even with my Grandmother as a cosigner. So I turned to Sallie Mae. I was approved with my grandmother again as cosigner, for a loan of {$8800.00} ( Loan ID - # XXXX ) that was disbursed on XX/XX/XXXX. After summer classes, my Junior/Senior year was about to begin, and so I had to find more funding. This time though, nobody would approve me, I tried multiple different websites other than but including, Sallie Mae and XXXX XXXX, I do not fault the others as looking back now as an actual adult how wrong it would be to give a person like me funding of that nature, but so many companies feast on people like me. I also tried multiple different cosigners from my family, but no luck. Therefore, I had spent a just about a year at XXXX, borrowed over {$60000.00} total ( including federal loans, just principal, now it is much higher ), and for nothing. I borrowed all that money to go to a dream school, with an incredible reputation, thinking I was knowing the risk and " knowing '' ( truly hoping ) a degree from there would be worth the money. I truly believe they both Sallie Mae and XXXX XXXX gave me the original loans, more than well knowing that they would not approve me for a second one. How that is not unlawful is beyond me, but now I am stuck, worried sick about how to live, because I have this huge debt on my shoulders. In total with Federal I owe currently about XXXX in loans, and I graduated from a school that would have cost me {$80000.00} had I never tried to achieve a dream degree.
|
| 04/14/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
A Sallie Mae private loan came up in June 2016 with me as the borrower and my late father as the cosigner. I had no prior knowledge of this loan so I tried to gain as much information about it as I could. I contacted Sallie Mae about three times, trying to get a copy of the promissory note ( with signature ), but I was either ignored or sent the wrong information. Eventually they sent the correct documentation and the information under my name was horribly incorrect. My martial status, place of work, source of income, and homeownership was a copy of my fathers information. It stated that while attending college, I worked full time for 5 years at a XXXX XXXX, made {$100000.00} with additional income from a spouse of {$100000.00} ( which is inaccurate ). It stated that I was also married and owned a home. The only thing else on the loan was an electronic signature, I asked for a copy of a written signature or a signature written with a track pad, but they did n't respond. I was told by my step-mother to see her lawyer ( an elder and estate law firm ) for help and they advised me to continue to pay the loan while they sent a letter. The response from the letter was that because I took advantage of the loan and that they have an electronic signature I was still responsible for the loan. I found out by looking at the paperwork that my father took out this loan in XX/XX/XXXX while being treated for XXXX and died on XX/XX/XXXX. My father listed that I worked at XXXX XXXX in XXXX and that he worked for XXXX XXXX. I was never notified of the existence of this loan and have met my responsibilities with all the student I was obligated to pay. I was never told about the existence of this loan there I am not responsible. As a side note my mother and I called the US Department of Education and was advised to call XXXX to see if the loan was federal or private and it was private loan from Sallie Mae. When we call Sallie Mae and attempted to speak to a representative on this matter, the representative put on hold then came back and abruptly informed us that she could not speak to us any further and to have our lawyer call this number XXXX. When we called it was not in service and referred us to the original Sallie May number.
|
| 05/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I went on the modified repayment plan with Sallie Mae in XXXX of XXXX. Shortly after the COVID-19 pandemic broke and I only received 3 months of forbearance. When I tried to ask about options as I had lost my job in live entertainment and I had to get a new job where I received significantly less money, I was told there was nothing they could do to modify the amount I was paying. I continued to struggle through these payments, but I payed my loan amount each month despite encountering times where I was left with {$20.00} to my name for a full week.
In XXXX of XXXX, my time of the modified repayment plan was up. Unfortunately I was also dealing with the deterioration and slow death of a close family member which, as any normal human being with a sense of empathy knows, requires unpaid time off. I called Sallie Mae to try to get in front of the problem, and inform them that not only was I dealing with this incredibly stressful event, but wasn't making enough money to pay the full amount of my loans. I was consistently cut off by the customer service agent who was " helping '' me and told there was nothing they could do. I was told, as someone who does not make enough money and is currently dealing with stressful personal issues that will and continue to effect me financially, I don't qualify for any benefits through Sallie Mae.
I was told that, to qualify for any benefits, I would have to make 5 qualifying payments ( the full amount each month ) which I made clear I could not pay. How is someone supposed to complete any qualifying payments to become eligible for a program specifically made for those who are struggling to pay their loans?
As I audibly and uncontrollably started crying, I was put on hold because he figured that was the perfect time to update my account- despite not doing or achieving anything during our call. After being on hold for at least 2 minutes, the agent came back on the phone, told me he updated my account, and asked if there was anything else he could help me with. Of course, there was not- and it was clear there was absolutely nothing he wanted to help with as I was offered no other options or given any other advice, so he signed off, thanking me for 'choosing " Sallie Mae .
|
| 03/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Unable to open an account
|
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Web |
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On XX/XX/XXXX, I filled out an application to open a money market online account, at Sallie Mae Bank. The site stated that it takes 5 days to process. I received an email on XX/XX/XXXX, stating that they were unable to approve my application. It stated that I could contact them at XXXX, SallieMae Customer Care.
I called on XX/XX/XXXX and spoke to XXXX, who stated that she looked at my application, stated it will be sent to management for review for re-consideration. ( She told me that she looked at it and saw nothing wrong with it. ) She stated that I would hear back between 24-48 hours.
I called again on XX/XX/XXXX and spoke to XXXX again, she said she would send it by email to her boss, also she stated that she was unable to pull up the documents, I did not receive any correspondence by phone or email from Sallie Mae.
I called on XX/XX/XXXX and spoke with XXXX who stated my application was denied again, but could not offer an explanation. He stated I would get a call from a manager between 24-48 hours. I did not receive a call or an email.
I called on XX/XX/XXXX and spoke to XXXX, and explained the situation. She stated that my application was " fraudulent. '' I asked her if I could a copy of my application and she said no. Then she said that they will not accept anymore applications from me.
On XX/XX/XXXX I decided to apply for a money market at XXXXXXXX XXXX XXXX. I submitted my application and got a response right away stating that " we weren't able to approve your application. We can't accept your application because it didn't meet our requirements. '' We didn't make an inquiry to your credit report and appreciate your interest in XXXX XXXX.
I called XXXX XXXX and spoke to XXXX, letting her know about my unapproved application. She reviewed the requirements that were needed, I didn't hear any that I did not cover. She stated I would get a detailed explanation in 7 to 10 days by mail..
Due to XXXX XXXX not accepting my application " immediately, '' I worry that my SS number or other personal information might have been " blacklisted? '' ( If there is such a thing ) I sincerely appreciate any help in this matter from the CFPB, to help me understand all of this.
With sincerity, thank you.
|
| 01/03/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I spoke with Sallie Mae at the end of XX/XX/XXXX to discuss options for my private loan payments that I was continuously receiving emails for. I spoke with a customer service agent about these emails and explained to him that I was not sure why I was getting these emails as I was told in the past that my loans were not to be initially paid until XX/XX/XXXX. During this conversation, I was told by this agent that my loans were in fact NOT starting payments until XX/XX/XXXX and to just ignore the emails that I was receiving. I asked him to verify this information for me over 3 times before the call ended so that I could understand it correctly. I continued to ignore the emails as I was told and they continued to show me that I owed {$0.00}. At the end of XX/XX/XXXX, I then received an email stating that my loan payment was late and that I owed over {$1500.00}. I explained this situation to a new agent and was told that there is nothing they can do and that the other agent gave me false information. If I was told the correct information in XX/XX/XXXX when I called about the emails initially, I would've been able to refinance immediately. I am now stated to owe over {$1700.00} to them by the end of this month and was informed that I was already forwarded to collections after only XXXX missed payments. I have since refinanced, but I am waiting for that loan to close. I also contacted them informing them about this refinance and my ideation of returning to school. I asked them to make note of this so that my next payment was not considered late as I was either going to be returning to school, which would indicate another deferment, or refinancing my loans. During this call, I was hung up on approximately 3 times after being on hold for XXXX hours and half way through telling them my information. This agent was extremely rude and refused to help me. I was then charged another late fee after calling for XXXX week straight, XXXX, without any answer from any agent. I stayed on hold for approximately XXXX hours each day and received no response. I then went to XXXX to direct message them as their chat within the app did not connect me with an agent. I was told to contact them by phone once again, with no response.
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| 10/11/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This applies to both Private and Public loan service providers and is partly due to a significant gap in 34 CFR 685.204 concerning In-School Deferment and the National Student Loan Data System. Per 34 CFR 685.204, ( b ) ( 2 ) ( iv ), Student Loan custodians MUST process in-school deferments when they verify a borrower 's half-time enrollment status. First and foremost, this section should be amended such that the Student Loan originator MUST NOTIFY the borrower of their updated information and eligibility for In-School Deferment. At a minimum, the statute should include a mandatory notification to the borrower that they have been placed into In-School Deferment. I will now present an example of how the current process is predatory in nature : Educated borrower has graduated and begun making payments. They sign up for automatic bill pay with each Student Loan Originator and begin to pay down their debt. Years later, they decide to re-enroll to pursue a XXXX XXXX XXXX. They do not take out any additional loans. Unbeknownst to the borrower, the school supplies the borrower 's information to the National Student Loan Data System ( and possibly the National Student Clearinghouse ). The Student Loan Originator receives this information and as required by 34 CFR 685.204, ( b ) ( 2 ) ( iv ), moves the borrower into In-School Deferment. The Student Loan Originator has no requirement to inform the borrow of this transaction. While in deferment, minimum payments drop to {$0.00}, so no further payments are made. For borrowers with unsubsidized loans, their interest continues to build, with payments no longer coming in. So, through no action of the borrower and no notification to the borrower, the Student Loan Originator has increased the overall cost of the loan to the borrower, by a difference of potentially thousands of dollars. This is a predatory action. Any and all activity into and out of deferment should require written documentation and notification to the borrower. Additionally, Student Loan Originators should not be required to AUTOMATICALLY move borrowers into In-School Deferment. The action should instead be to notify the borrower to request permission to move their loan status to In-School Deferment.
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| 01/15/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have requested several times that all interactions, bills and other changes be sent through the mail and my address has been updated several times online and over the phones. I was set up for XXXX months of auto-payments that I guess ended in XXXX XXXX. But I have never received a single piece of mail, phone call or email about them ending. Sallie Mae has told me my mail is being sent but where is it going? I also provided them with my main email address and phone number and no calls about the auto-payments coming to an end.
I was told I was set up with an account manager who should be calling me but have never received a single call from her about my account. This is the 2nd time I have had issues with payments and no information was sent to me. I moved in XXXX of XXXX and I changed my address online, nowhere did it say that I also had to call and update my address in order for my auto-payments to be taken out. If I update my billing and mailing address online should that not be entered into their system? If not should they not have contacted me by mail, email or through the phone numbers I have provided?
The only reason I have realized something was wrong with my payments was when it was reported to XXXX XXXX and my credit monitoring companies let me know something was wrong. Prior to my credit monitoring companies alerts about an issue Sallie Mae failed to reach out to me in any way.
Once again Sallie Mae says they are mailing my correspondence but I only receive emails saying your Tax information is ready and check your XXXX credit score. That information is not that important when my credit and payment history is being affected because of the lack of communication on the Sallie Mae end. How is it that every month my statement does not make it to my physical mailing address or my email address? But when asked one agent told me I have requested all my information to be sent by mail and another agent told me I had requested all my information to be sent electronically through email?
This issues with my payments and lack of communication on the side of Sallie Mae is causing me issues when it comes to moving forward in my life because they keep dinging my credit every few months.
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| 08/25/2021 |
Yes |
- Debt collection
- I do not know
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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Sallie Mae Bank shared my personal information with debt collectors XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX shared my personal information with debt collectors XXXX, XXXX, XXXX, XXXX, XXXX. and debt collectors XXXX, XXXX, XXXX, XXXX, XXXX. filed a lawsuit on XXXX XXXX XXXX behalf then XXXX, XXXX, XXXX, XXXX, XXXX. shared my personal information with XXXX, XXXX XXXX XXXX XXXX.
Pursuant to 31 USC 3718, " Under conditions the head of an executive, judicial, or legislative agency considers appropriate, the head of the agency may enter into a contract with a person for collection service to recover indebtedness owed, or to locate or recover assets of, the United States Government. The head of an agency may not enter into a contract under the preceding sentence to locate or recover assets of the United States held by a State government or financial institution unless that agency has established procedures approved by the Secretary of the Treasury to identify and recover such assets. '' and as such, I have yet to receive proper proof from Sallie Mae Bank, XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX or XXXX, XXXX XXXX XXXX XXXX. that approval to collect on the alleged debt was approved in accordance to the UNITED STATES code listed above. Pursuant to 18 USC 1028A ( a ), " Whoever, during and in relation to any felony violation enumerated in subsection ( c ), knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years. '' and as such, Sallie Mae Bank knowingly transferred my personal information without my lawful authority to debt collectors XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX illegally shared my personal information with debt XXXX XXXX, XXXX, XXXX, XXXX, XXXX. and debt collectors XXXX, XXXX, XXXX, XXXX, XXXX. illegally shared my personal information with XXXX, XXXX XXXX XXXX XXXX. and all obtained and are in possession of my personal information without my lawful authority and XXXX, XXXX, XXXX, XXXX, XXXX. and XXXX, XXXX XXXX XXXX XXXX has used such information and illegally attempted to collect an alleged debt.
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| 06/15/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I currently have loans that are about to go into default through Sallie Mae, and of course this is not what I wanted. I have called several times to explain my financial situation, and I seem to be getting a deaf ear. I currently get paid {$19.00} an hour and work XXXX hours a week for an XXXX clinic. I am doing this to gain the hours need to so that I can gain access to the job I went to school for. After explaining my situation multiple times I am told the only plan is to pay XXXX XXXX monthly. Between my rent, car insurance, groceries, gas, phone/internet, electricity, and paying off credit cards this payment is impossible. I am not in a position where I am trying to not pay. I am willing to work with the department but it feels as though they are not willing to work with me. I plan to pay off these loans. I want to pay off these loans. I took them out when I was XXXX in college because there was no other option available to me. Now I'm in a position where I'm trying to advance in life so that these payments can be made but at the moment it just isn't possible. I am asking if someone will consider where I am, and give me the opportunity to pay what I can to do better. It has been quite difficult dealing with this over the past few months, being put on hold for hours, getting disconnected, and being talked down to while also being threatened to have my wages garnished. I told the people I spoke to I am able to pay $ XXXX {$100.00} a month and I was scoffed at. I am doing the best that I can to make ends meet, and I know that I am not the only person experiecing this.
Please Sir or Ma'am Reconsider your current protocols and procedures in efforts to help those like myself who you were so willing to help when there was hope of a prosperous future when I took out this loan, and now facing my reality that it is almost impossible to get a descent paying job and to be able to make ends meet. I know it's your job to do what you have to do to ensure that these loans are paid back, but when it is obvious that my monthly student loan payments cost more than my rent then this should be a problem for you. Put yourself in my shoes. What if I were your son? Would it matter then?
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| 03/14/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have been trying to get my private student loan payments reduced for some time now, I am a single mother of XXXX and can not afford the now $ XXXX month payment. I have requested to the company many time to see if I could get some sort of income based repayment option, but have been repeatedly told there is nothing they can do for me but put my account in forbearance. I have submitted a complaint here before and the only outcome from the company was to call me and tell me again that there was nothing they could do for me because of me having my account in forbearance, my account is up to date and not showing any hardship. The employee stated to me that the company " might '' be able to help me if I let my account fall past due, because only then would it show a hardship and they " might '' be able to lower the payments a little bit. I stated to the employee that I would not default on a loan and the employee told me not to worry about it because they do n't report it to my credit report for 60 days and " hopefully '' they would have been able to do something before then. I again stated I would not default on my loan and the employee stated then there was really nothing else they could do for me. When I got upset that the employee was telling me to default on my loan the employee stated several times that as a company they could not suggest I default on my loan, when I stated that he had just told me it was the only way I " might '' be able to get the payments lowered he stated again as a company we can not suggest you default on a loan but yes the only way to possibly get a payment reduction is to have the account showing hardship like being past due. The employee than stated that when I accepted the loan I signed an agreement to pay back the loan and that I had to be held to that agreement. I stated to the employee that I fully understood what I agreed to and that I had every intention on paying the loan back all I am requesting is lower payments. The employee informed me that they did not have to offer income base repayment options because they are a private loan company. Nothing came of the conversation and I again had to put my loan in forbearance this month.
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| 03/18/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Between XXXX and XXXX I needed loans for two private schools I had attended. Sallie Mae offered me loans, telling me they had plenty of deferment and repayment options. A few years went by in which I was in school. Little did I know that while I was in school interest continued to accrue the entire time. I was worried about passing my classes and didnt have any mail or logins to access that information. For the past few years ( XXXX ) have repeatedly asked for income driven repayment or to pause payment for being unemployed or other reasons for a month or two. Every time I am told that forbearance is the only option possible. I pay the minimum and my loans go up or stay the same because of interest. On my credit report, sallie Mae has reported that they are current but 0 % paid off even though Ive been paying them almost {$1000.00} per month for many months. I was laid off in early XX/XX/XXXX and have struggled to make the payments for the last few months, pulling from my life savings. I just asked for the umpteenth time on XX/XX/XXXX if I could either do income driven repayment, if I could push this months loan payment to the end of the loan, or literally any option so that it doesnt hit my credit. I was told multiple times that forbearance is the ONLY option. This is in a written chat transcript I have. My loan payment is due on the XXXX of the month, and I can not pay it and have a place to live. This is greatly affecting my credit as well as my quality of life since I cant afford the loan payments and rent and everything else. Im making decent money and barely scraping by.
Sallie Mae literally just says forbearance or I will get constant daily harassing phone calls until I pay. My co-signers have also had their credit affected and get the same calls constantly. Ive asked about removing my co-signers as well since I had been able to make about a dozen on time payments. They told me I could not do that, it wasnt an option. This has caused a lot of tension and problems between me and my co-signers.it has hit my credit a few times as well a few years ago which dropped my score drastically. Please let me know what I can do and where to go from here. Thank you.
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| 02/11/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/2022, I received a notice about my loans coming out of the program that had a locked interest rate of 4 % which lowered my monthly payment because originally I was not able to afford the monthly payment without being in that program. Proactively, I called Sallie Mae in XXXX to discuss my repayment options as this program is coming to an end. I called them before my due date of XX/XX/XXXX. And they told me that I couldnt, talk to anybody yet because as of that point my loans were still in a program and so any sort of eligibility for other programs would not show. That customer service representative advised me to call after my XX/XX/XXXX payment has posted saying XX/XX/XXXX. Sometime in early XXXX, I called and spoke with someone about my repayment options. They said that there was no options available for me because I had not applied with an 18 months of the loan disbursement date and Ive use my forbearances. I was unaware about the forbearance as I have used because I was under the impression that I was going into special programs while I was in school and I wasnt able to repay because I had just finished law school and was taking the bar and had no income and apparently, during that portion of my life, they were using a forbearance, because there wasnt any other program available to me. At that point that gentleman gave me a phone number to call for loan servicing options. On XX/XX/XXXX I called that phone number and tried to speak to somebody about loan repayment options and they told me they would not talk to me until my loan was in collections. That person advised me I can not call until XX/XX/XXXX. Because that is when the 5 day grace period ends, sending me into collections. Every time I have called Ive been given a different date and XXXX just trying to figure out a way to be able to pay my loans but not at the payment because I cant afford the payment. A separate complaint is regarding the interest rates that these services are able to charge on student loans, my student loans have an interest rate of 14 % which is a little ridiculous given that it seems a bit predatory since I was XXXX XXXX XXXX signing documents that I had no idea about.
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| 10/16/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Payments were made in XXXX, XXXX and XX/XX/XXXX were made to Sallie Mae Student Loans to pay off the loans permanently. I had called them in XX/XX/XXXX to confirm that the loan was paid off. I was told by a representative my loan was paid off and I was owed money. The representative told me that I was owed a little over XXXX dollars and the change of status in my account would be reflected in the next billing cycle.
I checked my account in XX/XX/XXXX and the account still said that I owed {$1200.00} but owed nothing current. I left it alone thinking the representative meant the next billing cycle, meaning XXXX. I checked my account on XX/XX/XXXX as a relative notified me that they had called Sallie Mae and made a final payment towards the account even though I had been told the loan had been paid off. I witnessed the payment was in the midst of being processed. I signed into my account again on XX/XX/XXXX. The money transfer had been process and confirmed. The balance for my account was {$0.00} dollars, therefore, the loan should have been paid off at this point.
I proceeded to sign into my account today XX/XX/XXXX to go over some documents that my relative had requested from me. It was then that I noticed that Sallie Mae reversed the payment back into the bank account that it had came from. And I now owed the XXXX plus an additional XXXX cents of interest accrued. I called to gather information in regards to this discrepancy and I was not given a straight forward clarified answer as why the money was returned back to the account. I was told it was an issue with the bank but was not given further details. This is the 2nd time with Sallie Mae since XXXX that I have attempted to pay off my loans and I am being given a hard time. I am being given false information in regards to my loan and they are reversing payments for no reason and blaming the bank for their mistake. The payment was clearly received and processed correctly. I am filing a complaint because this is highly unprofessional and I would like nothing more than to be done and over with with this company. I only ever received around XXXX dollars of the XXXX I was promised but have yet to receive.
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| 03/23/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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Hi, I was enrolled in auto debit for both my loans with Sallie Mae. I setup payments to be withdrawn on the XXXX of every month. The first auto payment for both loans was set to be auto debited on XX/XX/2020 ; however it was not. I checked the website and it said that I was enrolled.
After that, I was charged a {$20.00} fee and approximately {$55.00} in additional interest. Furthermore, my stepdad a cosigner, was notified as if I was delinquent.
When I called to have the fees reversed, the first agent I spoke with disconnected me after being on hold for 30 mins. The second agent seemed incapable of understanding this issue. Furthermore, she would put me on hold for 10-15 minutes to investigate an issue that I could see just by logging in.
I repeatedly asked if she could refund the additional interest and the {$20.00} fee and she had difficulties even locating the transactions ( should be at the top of her report as they are recent ). When I expressed my lack of confidence in her ability to resolve my issue, she stated that she would transfer me to another department. During the transfer she initiated, I was disconnected again. This after being on the phone for over an hour.
The agent 's identification number is : XXXX And while I listed just one agent ( the last one I spoke with ), both the agents I spoke with on XX/XX/2020 were incompetent. I spent approximately 1.5 hours trying to get this resolved and nothing seems to have happened. I'm sure Sallie Mae has a record of the first agent.
The agent continually stated that the payment wasn't processed due to insufficient funds ; however, I can not only prove that I had sufficient funds on XX/XX/2020, I can also prove that no overdraft fee was charged to my account on XX/XX/2020 which would've happened had the charge been processed and I did not have sufficient funds. The system did not attempt to process the transaction.
I would like to have all additional interest and fees associated with Sallie Mae 's failure to process my auto debit refunded. Approximately {$72.00}.
{$20.00} fee on XX/XX/2020 ~ {$12.00} additional interest on XX/XX/2020 ~ {$40.00} additional interest on XX/XX/2020 Best, XXXX
|
| 05/12/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I am a XXXX student, taking a " full course load '' for our reduced semester due to covid restrictions. Because I am not taking over 9 credit hours, my student loans from Sallie Mae did not qualify for deferment. I have been in contact with them to try to see what my options are, as I can not afford to make the full high monthly payments. I gave a financial statement and was told that because I did not make enough money, they were unable to enroll me in a program to reduce my monthly payment. Then my cosigner spoke on the phone with them, they were rude, provided no help and hung up on him. I was later told that he would need to make a financial statement to try to enroll me in a payment reduction program. Even through the payment reduction programs, the amount I will have to pay is more than I can afford. Over the past week, my family and I have been working on reaching a solution. In the meantime, a payment has been more toward the account in a partial amount. I have been in contact with my " account '' manager. I have explained the situation to her in great detail. I have told her I am aware of the date that my account will go to collections and that we, as a family, were working on coming up with a solution to pay for my student loans. In the meantime, I told her I was appreciate if the harassing phone calls would end since we were all aware of the current situation and they had not been helpful. The past two days, my whole entire family has been harassed by this woman. My mother was contacted while at work 11 times yesterday. Today the same woman called my mother AND my brother and sister. I am not even sure how she has their contact information. I again called and spoke with her. I told her again, we were aware of the situation, we were working on a solution and the harassment needed to stop, especially since we have made an effort to make payment and be cooperative. She assured me that she was not harassing anyone. I think contacting a party over 10 times a day, contacting other family members that are not authorized on the account and interrupting someones work day after they have been told several times to stop, would qualify as harassment.
|
| 05/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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This is the second complaint I am filing as they closed the first without answering and disregarding everything I said. Below is the original complaint.
Sallie Mae is incorrectly reporting my account with them as not paid and put a full balance back on there. When it was originally reported as 100 % paid a couple weeks ago onto my credit report prior. causing my score to rise exponentially. The account was paid off and I have correspondence and letters from the company saying that I completely paid the full balance. Even received a check in the mail a few days later for a refund of the money I overpaid on the full balance. Subsequently it was stated on my credit report as 100 % paid as well as my cosigners. Almost a month go by, and they tried to say that all that was false and that I still owed the complete balance. That is fraud. As I went through all the correct and proper channels to pay. Sent them a letter REGISTERED MAIL notarized XXXX and sworn by me, asking why they say I still owe and explaining if that's the case how did I get a check in the mail or why it was listed as 100 % paid off. They never responded and kept harassing me with phone calls, letters, texts and emails. I just wanted them to prove what they claimed, and they did not and refused to respond. I will attach the certified mail I sent to the company in the attachments along with other documentation.
Their response was that the was not processed and rejected and it takes XXXX days to reflect. It reflected after XXXX and that's when all the information saying I paid the loan completely off because payment went through. They refuse explain why my account was closed if it was allegedly rejected in the system and the subsequently reopened months later. This is fraud. I sent notice of error and affidavit via certified mail. Which they ignored. And never even after the written instructions to. Just blatantly disregarded my certified mail which they received which had to be signed for. They have not proven once that the money was returned. Because it was not returned to me. This is my word versus their word at this point and they are trying to silence me and get away with fraud.
|
| 02/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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Here 's my story : I 've been paying my minimum monthly payment every month to Sallie Mae until I fell into hard times. My car keeps breaking down and now taking care of my homeless father. I can no longer afford my minimum monthly payment. Before, today XX/XX/2017, I 've called several times trying to lower my payment and I was told my only option is to go on forbearance. I did n't want to stop paying them, so, I started sending checks of what I can afford. That is when they started harassing me at my work and other family members looking for money. I called again and was on the phone with them for over 3 hours, today, trying to find a solution. I talked to XXXX, in the Resolution Department, giving them all my financial information and hard ship issues. The call elevated to the supervisor, XXXX employee # XXXX. They told me they can not help me and forbearance is my only option. ( All calls are recorded so you could potentially get the information if you need it ). My XXXX XXXX XXXX grandmother is my cosigner. She is currently living on only social security so she is, also, unable to help me with payments. They wanted to speak to my cosigner, however, she is unable to speak on the phone. I told them vehemently, over and over, she is unable to think clearly and there is no one to speak on her behalf. I made it very clear that I want to be responsible for my payments of what I can afford. Throughout this 3 hour call I kept telling them I can pay {$100.00} per month and I know I could continue making {$100.00} payments through the duration of the loan. They just kept offering the forbearance or speak to my cosigner ( aka my XXXX ) - those were my only options. It started this back and forth conversation and they did not give me any other options. Am I wrong? Should n't they work with me? They have no problem cashing my check I send in each month. Now my credit is ruined because of them, so, now I do n't qualify to consolidate my loans with a bank. I am writing to you, not only to help others, but also to see if there is ANYTHING you can do to help me. I 'm desperate and I need you.
Thank you, XXXX XXXX XXXX, MN XXXX XXXX XXXX : XXXX XXXX gradutate
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| 01/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
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Sallie Mae offered loans to an off shore XXXX XXXX school called XXXX XXXX University XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX. XXXX has their admission office and financial aid office in XXXX Tx. They have partnerships with XXXX University and XXXX XXXX XXXX XXXX XXXXXXXX. This school uses these partnerships to provide calm to worries about accreditation even though they were rejected from XXXX in XXXX XXXX. I was an unfortunate victim of this school as well as XXXXXXXX University and Sallie Mae. XXXX accepted me after they pressured me not only for a seat deposit, but for admission requirements to be completed ASAP and were demanding. They accepted me into their pre-med program stating I would get a degree. I found out later this was not accredited as a program and was given a printout of a certificate which held no value. This is when XXXX introduced me to XXXX University because " it would be hard for me to become a Dr without an undergraduate degree '' XXXX then offered students of XXXX reduced tuition because of their partnership. They encouraged me to take out the maximum I could on loans and grants through the federal govt to use the remainder for XXXX who did not offer private loans and does not qualify for federal loans. Soon after having to start at XXXX and spending over thousands dollars at both schools, XXXX had a partnership with Sallie Mae. Sallie Mae was quick to offer a XXXX XXXX dollar loan and then cancel their partnership with the school but not offer loan forgiveness. These institutions have crushed me financially and I believe these practices are fraudulent. After all why would a private loan lender who has been in trouble in the past for predatory lending, offer loans to a unaccredited, non federal funding eligible institution with such a low graduation rate. Why would XXXX University offer these programs in the XXXX to XXXX students who they know have no other option. I would have never gone to these institutions if it were not for deceit and lies that I unfortunately believed because I have never needed to question a School let alone a XXXX school with US affiliations and partnerships with pretty big universities.
|
| 07/12/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
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Ive had a previous claim against this company. They have been giving me false information in regards to extending my terms for a lower interest rate.
I Initially expressed my interest in looking to lower my interes initially expressed my goal to lower my interest on one of my loans. My loan is earning 11 % interest currently. I was told if I extended my terms to ten years, Id have my interest reduced to 4 %. I was told this by three people. The customer advocate explained the refinancing structure the same way as the other representatives did until I asked further questions.
I later learned from the customer advocate that the loan was actually for 12 years not 10 ends the first two years were the only years Id be receiving a reduce interest rate. After two years, my loan would go back to 11 %. That would of cause me to pay back over double what Im intentionally paying currently. This wasnt disclosed to me and I would of agreed to these terms if I didnt ask more questions.
They break the discussion down into months instead of years to hide what youre really agreeing to.
When I told them I was looking to refinance my student loans, they denied my forbearance even though I had only used nine out of the twelve months. They did so a day before reporting it on my credit score causing my credit score to go down, inorder to ensure I couldnt get a loan/better rates through another student loan provider.
I wanted to start recording these phone calls because Salle Mae records them as well for their records. When I told management I was recording they said, we do not authorize the recording. Clearly, they do not want me having the records for legal reasons but feel free to record on their end.
Its clear that they do not want me to refinance elsewhere so that was there intentions for denying my forbearance even though I had more than enough time and a plan in place. They waited until the very last moment, before it reported on my credit score to do so. The strategic moves are single-handedly done in order to ensure that you keep the loan within Sallie Mae. Thats why they didnt disclose the loan extension details and then tarnished my credit score.
|
| 06/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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|
I opened loans with Sallie Mae from XXXX. Once I graduated from my University, I called Sallie Mae to discuss payment options and matching my loans to my current salary. Sallie Mae proceeded to tell me, my loans were private and there was nothing that can be done to match my loan payments with my salary, which was news to me, as I thought my loans were federal not private. At the time my loans were more than my bi-weekly salary.I did my best to make my payments, and always attempted to make them on time no matter what situation I was placed in. Sallie Mae again, told me there was nothing we can do. Every year I called Sallie Mae to continue to work with their loan company so I can fulfill my payments on a timely manner. After I had called multiple times, the option Sallie Mae provided me was to do a deferment for 6 months until I could save up to make my payments. The following year, around XXXX, Sallie Mae suggested I go into forbearance and that I could do so for 1 year. Each time, I asked if there was a way to reduce my payments or refinance them so I can make my payments and I was told repeatedly no. With that, I listened and went into the year long forbearance, and was not told the impact these would have on my credit and my financial needs and how it would further my debt, as now I have {$110000.00} of private student debt with Sallie Mae and I am unable to qualify for any repayment options or refinancing. I even called this year, and they still tell me there is nothing I can do. I am a single individual who has been trying to do the right thing, and due to the guidance Sallie Mae has provided and not being upfront in-regards to the loans i applied for being private and directing me in the wrong direction, as well as not willing to work with me from the moment I graduated, they provided poor direction and guidance which has furthered me into more debt. From reading the guidelines of the XXXX XXXX XXXX, I fall under the descriptions that have been filed with this lawsuit and should be eligible for my private student loans to be waved. I would greatly appreciate you can consider me as one of the qualified individuals. Thank you so much.
|
| 02/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
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Web |
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I have a loan with Sallie Mae that i signed with a cosigner to help me pay for college. I have never adjusted the original terms of the loan since I took it out, even though I make only {$20000.00} a year. I called to ask for lower monthly payments from the current {$340.00} a month that I pay. This amount is nearly 20 % of my monthly income and does not even include my XXXX other student loan payments. The other XXXX I have allowed me to be put on an income based repayment plan, but not Sallie Mae. ( Not to mention my Sallie Mae loan has an interest rate 3 % -4 % higher than any of my other loans ) I have been a good borrower in the 5 years since I left college yet they refuse to work with me. The only option they offer is deferment. Putting the loan on hold for 3 months while still collecting interest is not going to be a long term solution for me. Yes, they would love it if I kept putting my loan on deferment I 'm sure because it means more money in their pocket. They do n't care it does absolutely nothing to help the borrower.
The lender is supposed to be serving the borrower, not the other way around. My experiences with this company have been nothing but awful. I would recommend anyone who needs a loan, student or otherwise, to get it anywhere else but Sallie Mae. I have never dealt with such a horrible company in my life. I call ahead of time to let them know I ca n't make the payment and they tell me that the collections department wont even speak to me until I let my loan payment go late. Once it goes late however, they have no problem harassing me 7 times a day. Then I call them back only to wait on hold for an hour and to be told that no changes will be made to my loan.
I am now left in a position where I can continue to pay the loans and have nothing left over to try and improve my life ( like finishing the few classes I have left on my degree, or moving into my own apartment ) or I can destroy my credit while improving my situation, because the XXXX loan i have that takes up 20 % of my income refuses to help a proven good borrower. Learn from my experience and do yourself a favor. NEVER get a loan with Sallie Mae.
|
| 10/26/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
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On XXXX/XXXX/2016, XXXX # XXXX from Sallie Mae assisted me with applying for a lower monthly payment of XXXX, which would be automatically deducted from my account every XXXX of each month for the duration of 24 months. On XXXX/XXXX/2016, XXXX who is the account manager assigned to me had informed me that in order to avoid getting a negative report in my credit, I should apply for a forbearance. Evidently not having enough knowledge with student loans, I agreed to apply for the forbearance. Per XXXX, with a one-time payment of XXXX, my loans will be in current status instead of past due. I received a letter from Sallie Mae dated XXXX/XXXX/2016 that they were not able to process my request at this time and that my loans are not currently enrolled in the forbearance program. On XXXX/XXXX/2016, I spoke with XXXX and informed her about the letter that I had received. Per XXXX, this was a misunderstanding since her supervisor failed to approve the request. Per XXXX, she would ensure that she will submit the request to her supervisor for approval. On XXXX/XXXX/2016, I went online once again to check the status of my loan. Still, it was past due. I called Sallie Mae and spoke with XXXX that same day and was told that it was a mistake on their end and that my request for forbearance would be process at this time. Per XXXX, I should wait XXXX48 hours for the request to be processed. Today XXXX/XXXX/2016, I checked my Sallie Mae account online once again to check if my request had been processed. Yet, I got the same outcome. Loan still says that it is past due. I called Sallie Mae and spoke to a man named XXXX. Per XXXX, my request is currently being processed and should check back again this Friday.
To summarize, I have been very dissatisfied with the service I have been receiving with Sallie Mae. I was told that I have been assigned to an account manager to further assist me with managing my account since it is past due. However, I evidently see no changes. All I wanted was to apply for a forbearance to bring my account current. Sallie Mae has been causing me, especially my father ( co-signer ) unnecessary emotional distress.
|
| 10/18/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
In XXXX, I found out that I was a " Cosigner '' on my daughter 's student loan when it was in default.
I asked many times for the original loan documentation, as I did not sign anything for her loans. They reply with information on Identity theft, and referred me to the fraud department.
As I have not seen anything, at all, of the original loan documents I have no way to determine anything. Meanwhile, I was receiving over seven calls a day ( documented ) telling me I was in default. I would call back each time and ask they stop calling me, and informed them I had paid the past due amount. They called for approximately 9 days after I had paid.
I also took a huge hit on my credit, and still had no knowledge or information on this loan. I paid the past due amounts to save my credit, and am making payments I can not afford, and still after two written letters have had no response from XXXX XXXX regarding the documents I may ( or may not have signed ). I was told the only address was to the fraud department. They replied with instructions on how to file a police report on my daughter. But nothing on the loan, no supporting documentation on the loan, and nothing I had signed ...
She does have student loans, and all are cosigned by her father, who has an income. I was, at the time, a housewife, barely making minimum wage. I am now employed, but the loan 's payment is almost half my salary. I have no knowledge of this loan, no answers from XXXX XXXX, and am paying just to keep my good credit - which has been hurt by late payments on a loan I have no knowledge of, nor have seen any papers showing I co signed anything?
How can I be basically blackmailed to make payments on something they refuse to prove I signed?
I have also asked for some sort of repayment plan or reduction in payments - and am told the only thing I can do is pay {$150.00} for a month deferment, while interest is compounding and nothing is accomplished. Additionally, the interest rate is 11.6 % and keeps going up. The loan was reported to be for {$30000.00}. They now claim I owe {$53000.00}. I'm XXXX years old. I could never pay this in my lifetime ...
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have XXXX separate loans through Sallie Mae since the year XXXX in attempts to get through tuition costs at my University. I have since graduated from my University with a XXXX and currently have a full time job. For a year after graduating ( in XXXX XXXX ) I was on a " graduate repayment plan '' which caused my payments to be lower and affordable. This XXXX my loan repayments have gone up to $ XXXX/month which I have called multiple ( 10+ ) times in attempts to get lowered as I currently do not make enough at my full time job to afford that much in student loans as well as all of my other bills. The people at Sallie Mae have given me and my cosigners the run around every time we call. I have even tried to explain my income and expenses and my cosigners tried to explain why they were unable to help me, but they did n't care. They 've been hassling myself and my cosigners with 3-6+ calls a day even though I paid {$220.00} out of the {$380.00} on my loans which is all I can afford. Their only " options '' for me are to either put my loans in forbearance which will put me right back in the same situation I am in now just a year later, or for my cosigners to pay what I can not to make my monthly payments be the entire amount. Regardless of the fact my cosigners are unable to help with the amount Sallie Mae is asking and should n't have to as I can make payments as long as the amount is lowered. I 'm willing to pay less for longer ( which ultimately results in higher interest payments from me, but it 's what I need to do at the moment ) and they said that was unacceptable and I did n't have an option in not paying the total amount they were asking unless I took forbearance. I 'm not trying to skip out on my payments, as I 'm currently still paying what I can and up until the payments got raised I was making every payment in full on time every month. But they refuse to work with me so I can have lower affordable payments and as a result, myself and my cosigners are getting harassed, I 'm getting threatened with collections and delinquency and the possibility of ruining not only my credit but the credit of my cosigners.
|
| 08/30/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
My wife and I submitted an online application to open a joint CD account on XX/XX/2023. Since everyone around us had no trouble opening CD accounts and their applications were accepted within an hour with no additional documentation required, we expected it to be the same. However, we did not hear anything until XX/XX/2023, the day my wife, even though I was the primary applicant, received an email from the bank requesting additional documentation, which are copies of driver 's license and social security card and a copy of a utility bill under her name to verify her identity, but I did not receive any communication from them. I checked my spam folder, trash folder and all archived emails, I could not find any email from them.
We wanted to open the account quickly, so even though I did not receive any communication, my wife uploaded both of our identification information instead of just hers on XX/XX/2023. We did not hear from them for two weeks, so on XX/XX/2023, my wife called the bank 's customer service department to inquire about the status of our application and to see if there were any issues that needed to be resolved. The customer service representative immediately transferred the call to the security team. She was then told that we had not sent the required documents. She said she did two weeks ago, then the staff told her the documents they received ( they changed to " received '' ) were not sufficient because they were not clear enough and one of the utility bill copies was outdated, even though the XXXX bill we sent them two weeks ago was current at the time, but we recently received another bill. The staff did not respond to her inquiry, i.e. she wanted to know what problems or errors in our application may have caused the delay or if we have any negative records on our consumer report such as XXXX XXXX or XXXX XXXX XXXX, but she did not get and answers. Instead, she was told to take pictures of our ID documents so that she could upload them back to their web site. Now opening a new CD account with them is not important for us but we want to know the reason why we have been treated like this way.
|
| 07/29/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Around XX/XX/XXXX, I contacted Sallie Mae about having difficulty keeping up with payments on my student loans. At the time, I was living in my ( then boyfriends ' ) parents house rent free and substitute teaching. If I were to have worked every school day that year, I would have earned around {$23000.00} ( before taxes ) for the whole school year, I was on my parents ' health, car, etc. insurance and I didn't even own my own car. I was not aware of any income-based repayment options for my loans ( I looked and was on income-based repayment for all of my other student loans ). I had also called them around XX/XX/XXXX to see if there was any income-based repayment available and was told no.
When I called Sallie Mae in XX/XX/XXXX, I told them I was having a hard time keeping up with student loan payments ( I believe the payments for just my Sallie Mae loans totaled over {$1200.00} a month at the time ). I had not had any late payments and I was told by the representative that there was nothing they could do to help reduce the payments and that I would have to go into default by missing a payment before they could look to see if there was anything they could do. They were clear that there was no guarantee that they could even help me if I went into default. After hearing this, I also questioned them why the interest rates on their variable rate loans had gone up so much ( nearly double ) while another private, variable rate student loan with another lender ( taken out at the same time ), had barely changed. They told me that they were keeping up with the market rates. When I did finally get my last loan out from them, the interest rate had hit 11 % while that other variable rate student loan with the other vendor remains around 5 %.
My parents ended up bailing me out by lending me money to cover a couple of the Sallie Mae loans so I could afford the payments. Recently, I refinanced the remaining loans with my husband cosigning so I would no longer deal with Sallie Mae. In the end, I have a fixed rate loan with about the same monthly payments, and I will have it paid off in 1/2 the time Sallie Mae was showing.
|
| 04/11/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
To Whom it May Cincern, I have been struggling to make payments to XXXX XXXX for the past two years ( since XX/XX/2016 ). Ultimately, I had no choice but to utilize all 12 months offered in forebearance ( broken up into 3 or 1 month increments ), just to stay afloat. I am not trying to escape my responsibilites as a borrower. I am well aware of the amount owed on my loans and I am more than willing to make payments in an effort to reduce my stuudent loan debt. However, I went from making $ 80- {$90.00} payments on my student loans, to exhausting all of my financial resources to come up with almost {$900.00} a month in payments to XXXX XXXX . I have spoken to plethora of representatives ( XXXX, XXXX, XXXX to name a few ), from both the customer service and the collections department at XXXX XXXX, and most of the time, my conversations with them are not pleasant. I have received mixed responses from the call reprsentatives on how to pay my loans and what " programs '' I qualify for, yet I am still unable to lower my payments. As a result, I became delinquent on other debt responsibilities including my federal student loans because my income does not correlate with the amount of money that I have coming out. XXXX XXXX, is honestly one of the worst private student loan companies out there. They are insensitive to the isssues and concerns of their clients and are extremely unprofessional. In my conversation today with representative XXXX, I was told that I knew what I was getting into when I borrowed XXXX in student loans, and that there was nothing that could be done to lower my payments besides automatic debit, or waiting until I'm delinquent in 5 days to receive a call from collections. I am honestly confused as to why XXXX XXXX ( who has ties with the Dept. of Education ), would not want to help their customers avoid missing a payment in and " try '' to actucaully help reduce the amount of debt owed to their company. Their lack of regard for their customers, honesty, and integrity is astounding. I am seriously considering taking legal action against the company just to lower my payments which is unfortunate.
|
| 09/26/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
In XXXX of 2019 I decided it was time to start trying to pay my loans. I contacted Sallie Mae at that time and asked how I would make arrangements for a payment I could afford because I could not afford what I was told my estimated payment would be in the Exit Counseling for my school.
When I called the first time they told me they could not make any changes until my account was past due ( which would not be until late XXXX ) and at that time my account would be sent to a team that would call me within 3 days of my account going past due to find out what was going on and why I didnt make the payment. They said pay what I can even if it is only {$50.00} the team that reaches out would take care of the rest and be able to go over options.
After a day I felt like that couldnt be right. I researched a bit and found other consumers that had been told this online and they told me to call back and ask to talk to their solutions team ( thats not the exact name of the team I never spoke to the team as they dont seem to exist ). I called again and was told the same thing.
Again I felt like this was not correct after a few days and called back 3 more times to try and get more information. I was panicking about what the potential payment would be. The due date came, I paid {$50.00} and no one called.
I waited about a week before calling and told the women what I had been told ( 5 times at this point ) and she almost laughed and said no thats not how that works. I was transferred to someone that also went on to explain that no they do not have any kind of team that does that and its my fault that nothing was done before my payment was due and I needed to be an adult and take care of my own loans.
I asked for help and again was told they would get back to me, never happened. I didnt get a call back until an account manager was assigned to my account. Since then I have been belittled, harassed and my explanations of why Im not able to afford the payment requested have been ignored and no options have been offered at all.
They are now harassing myself, family members, and others that do not know me at all.
|
| 12/07/2017 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Complaint against Sallie Mae I am writing today to complain about the handling of my student loans with Sallie Mae. Although I appreciate their consideration to provide me with a loan modification in XXXX 2017, they have reported me and my father 60 days late on our credit report. My mother, who is authorized to discuss my Sallie Mae loans, repeatedly asked the representative if this would impact our credit scores and we were told no you are not 60 days late. The representative who assisted us in arranging the automatic payment schedule even stated the day of the month initially picked would not be good because it would make me 60 days late, so we changed the payment date. In late XX/XX/XXXX, early XX/XX/XXXX, me and my father received a text message alerting us about a change made to our credit report. Upon further review, we found Sallie Mae reported me and my father 60 days late on my student loans. We have called Sallie Mae to lodge a complaint and resolve this matter but with no success. They said we received phone calls and correspondence regarding the loans being past due, which we are not disputing. But when we contacted Sallie Mae to ask why we were receiving the calls and letters, they responded they are automated and will continue to receive them until our 3rd automated payment was processed. We were never told our loans were 60 days late. We asked for a copy of all telephone transcripts of our previous conversations leading up to this point and were told they do not provide them. I understand we are responsible for the management of our loans, but we strongly believe we were misinformed and misrepresented. We reached out to Sallie Mae for assistance to try and avoid the exact situation we find ourselves in today.
Based on our last phone call today, XXXX XXXX, 2017, to try and dispute this matter with Sallie Mae directly, they stated they will not correct the reporting to our credit reports since we were 60 days late. We are not sure if it will make a difference or not but me and my father have placed a dispute on all 3 credit bureaus against Sallie Mae for reporting us 60 days late.
|
| 12/23/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On XX/XX/XXXX I mailed priority mail 2 cashiers checks to my bank, at their XXXX, Illinois post office box as directed by XXXX, one of their customer service representatives.
The envelope with the checks was received on XX/XX/XXXX, and confirmed by myself and the bank via the post office tracking number.
Checks were not deposited into my money market account, in a timely manner so I began calling to find out the status of my deposit. I have called several times, spoken to several reps at the bank, finally spoke to XXXX who issued what they call an activity report, case.
Was told by XXXX, that all the mail delivered on the week of XX/XX/XXXX to the bank, was sent back to another location at the bank, and were redirected to their post office box on XXXX, which meant they would not be picked up until XX/XX/XXXX.
Spoke to XXXX on XX/XX/XXXX, told they were being processed give it more time.
Spoke to XXXX on XX/XX/XXXX, and was asked to mail a copy of the cashiers checks to the department that was handling the activity case, which I immediately did.
Spoke to other reps in between and was told to be patient, because of covid they were working from home, and the fraud department was handling the pick up of checks.
Spoke to XXXX on XX/XX/XXXX, because I was denied the ability to speak to XXXX one of their supervisors, he was busy, and would call back in a day or two. He apparently contacted XXXX, who called and after several calls back and forth was told that the checks were apparently lost, to put a stop on them, and get new cashiers checks.
That would be fine and well, but I did not purchase these checks, it was payment for a legal settlement that was finally settled and the purchaser does not want to stop and re-issue the checks. I contacted my lawyer today XX/XX/XXXX, so he can call the other attorney and see what can be done.
I have gotten nothing but the run around from these people, other than XXXX, who was been as helpful as he can be based on his position with the bank.
This is causing me financial problems, but unneeded stress.
I need to get this rectified as soon as possible.
|
| 02/28/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On or about XX/XX/XXXX, I received 3 letters dated XX/XX/XXXX from Sallie Mae. These 3 letters were Notices of Right to Cure Loan Delinquency. I was surprised to receive these 3 letters because I do not owe this debt to Sallie Mae nor did I guaranty any loan to Sallie Mae. The amount of the debt represented in these 3 letters is {$60000.00}.
On XX/XX/XXXX, I promptly responded to these 3 letters by calling the phone number ( XXXX ) provided in the 3 letters. I disputed the debt and stated that I did not borrow the money nor did I guaranty this debt. I requested an explanation of why I received these 3 letters and subsequently requested verification of this debt. Sallie Mae has not verified that I guaranteed this debt and Sallie Mae continues to collect this debt from me.
Between XX/XX/XXXX and XX/XX/XXXX, I and my husband had a total of 19 phone calls with representatives of Sallie Mae. My husband and I continued to dispute the debt as not my debt. However, Sallie Mae continues to harass me with collection efforts and maliciously posted derogatory comments on my 3 credit reports ( XXXX, XXXX and XXXX ).
On or about XX/XX/XXXX, I received a 4th letter dated XX/XX/XXXX. This letter was a Notice of Right to Cure Loan Delinquency in the amount of {$12000.00}. The 4 loans total {$72000.00}.
On XX/XX/XXXX, my husband received a phone call from a Sallie Mae collector attempting to collect {$12000.00}. Again, my husband explained that this debt was not owed by me.
Because of the false and derogatory comments posted by Sallie Mae on my XXXX credit report, my credit score was significantly lowered and I was denied credit by a credit provider on XX/XX/XXXX. Sallie Mae caused me to suffer financial harm.
Though I deny and dispute that I owe the 4 loans, and Sallie Mae has yet to verify that I owe this debt, Sallie Mae continues to assert that I owe the debt and refuses to remedy the malicious and erroneous postings on my credit reports. Therefore, I am continuously suffering financial harm.
I will upload letters exchanged between me and Sallie Mae.
Thank you for your assistance.
|
| 10/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I started with Sallie Mae in XX/XX/XXXX when I began school at The University of Colorado at XXXX XXXXXXXX. Since I started with Sallie Mae, the company has been nothing but predatorial. They declined a loan based on my financial information, but they turned around and said I qualified.
Since I began attempting to repay my loans, I have continued to have ongoing problems. The amount on the website and that I can pay are never the same. When I pay, I will receive an email that my loan is not current.
I receive phone calls and constant misinformation on what I owe. Sallie Mae will call multiple times a day and leave my voicemail box full even after I've cleared all voicemails. They say the easiest solution to paying my balance is to go through the website, but it will not allow me to make the minimum payment. They expect monthly payments, which are difficult for me with my current salary. When I try to contact the company, I experience wait times of up to 4 hours. When I reach a person, I get transferred to several different departments. Most times, the phone will be on hold and then go silent ; eventually, the call gets cut off.
I was recently in contact with the company on XX/XX/XXXX. We enrolled my loans into a program where I would pay {$540.00} monthly for two years and lower my interest rate to 4 %. I gave them my debit card information to set up auto debit. My first payment was scheduled for XX/XX/XXXX. They failed to charge my account, putting my loan in further default. Predictably the company has been impossible to get in contact with and has now affected my credit score and has resulted in more harassing emails and phone calls. This company is impossible to deal with and continues to harass me and my co-signer. It is also highly frustrating that I am told different amounts due on my loan each time I contact an agent.
My most recent loan was initially denied due to my previous debts and financial situation. A week later, I was contacted by the company saying that they had changed their mind and were willing to approve me for another loan. Their intent has been malicious.
|
| 04/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have previously submitted a report on XXXX XXXX and XXXX, now I would like to submit my complaint with SallieMae.
I have XXXX SallieMae loans, XXXX being 7.2 % interest equaling {$7300.00} and the other being 3.5 % interest equaling {$6000.00} ( I believe 3.5 % is the lowest on any of my private student loans so only XXXX of them is feasible ).
The problem with the loan is NOT the amount, rather the fraudulent interest rates I am being charged. Because the interest continues to compound, my payments barely eat into the principal leaving me with a bigger loan than I started.
I make every payment on time, however it seems to make little difference if I pay more than what is due. This is ruining my credit report because my debt to income ratio looks horrible, even though I make all my payments on time.
What this is effectively doing is keeping me from getting any sort of loan to buy a house, or put a dime back into the economy. It does appear as though this will be the case for a long while unless something is down to lower my interest rates to an acceptable level.
Paying $ XXXX- {$1200.00} a month in student loans is not feasible when I am barely cutting into the principal and lowering the loan amount. In every case of my loans, they are now currently bigger than when I first received them even though I am paying this amount of money EACH month. This should not be allowed and is a form of XXXX
I am not asking for my loans to be forgiven, however I am asking that my interest rates be put at a normal level of almost all other loans in this country at 2 % interest. There is no reason I should be suffering from an fraudulent interest rate ; students should not be punished for seeking a higher education.
After calling each of these companies several times, I have found NO help in trying to refinance my loans. The only option I get is to go into forbearance, which would mean a lifetime of debt for me and possibly other family members.
Please review my case and understand where I am coming from. I can not express enough how these interest rates undermine my consumer rights.
|
| 01/31/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
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I am a permanently XXXX Veteran, my only income is {$2100.00} month from the VA. I have XXXX children, rent, bills etc. Sallie Mae is not allowing me to lower monthly payments or even delay payments based on my income. I believe Sallie Mae Bank is systematically and illegally setting me up for failure in repayment - they are giving me the run around, putting obstacles in the way to prevent repayment and has failed to act in my complaint - in an effort to make me pay much more than what my loan really is. I am in financial hardship, and applied for a tpd - total permanent XXXX and an alternative repayment plan for modification of loan terms. No income-driven repayment plan was provided to make my student loans more affordable. I am a single mother of XXXX children/family of XXXX and my rent is {$1100.00} - I am struggling right now. Sallie Mae Bank has caused me to have emotional distress that has affected my emotional well-being. Sallie Mae , Inc has not gone through every stage of repayment making my student loans more difficult and costly for me. No notices are sent to me and I have accrued interest to my principal balance, lost protections, - there is no loan forgiveness. My XXXX impacted my ability to finish my degree program and I requested for an income based repayment to have my monthly payments capped in direct relation to my income and to provide for full forgiveness of my remaining loan amounts once the minimum number of monthly payments is met. Sallie Mae , Inc. has harmed my credit and I am a XXXX borrower - an injured veteran, whose XXXX is connected to my military service yet have not been given loan forgiveness. Sallie Mae , Inc. said they would remove all adverse information about the defaulted loan from my credit report and I believe Sallie Mae , Inc. is in violation of the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collections Practices Act and Higher Education Opportunity Act of 2008 ( HEOA ) based on my individual circumstance. I have been harmed due to Sallie Mae , Inc. 's illegal practices.
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| 02/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I took out a total of {$22000.00} from Sallie Mae between XX/XX/XXXX and XX/XX/XXXX. I began paying this back this year, XX/XX/XXXX. Due to a XXXX leave, I had to return and finish XXXX this fall, meaning I did n't get a grace period. That is not the issue, however. According to XXXX, they picked up my loan and I am supposed to be paying them. Sallie Mae is telling me that I still need to pay them. My {$22000.00} has now turned into {$44000.00} among XXXX different companies. Instead of paying the agreed upon $ XXXX/month, I am now sitting at owing $ XXXX/month right now. I have made countless calls but I just get told that the other company is wrong.
I was told by the Department of Education to report XXXX because they wo n't provide me any proof of signing my debt over to them. I asked for the promissory note because my mom and I never did anything regarding XXXX, but they told me that they could n't give me my promissory note and I had to call the Dept. of Ed and get it from them. When I called the Dept. of Ed they told me that was incorrect and a violation on XXXX 's part.
I went to the bank today and assured that I only ever received {$22000.00} through loans. They verified that and told me I need to get proof from both of these companies. Neither company will give me any proof and they keep giving me the run-around. I can not live paying {$850.00} a month right now for student loans -- I have my rent and car payments on top of that, and it is impossible for me to bring in that kind of money when I graduated XX/XX/XXXX.
The bottom line is that my loan amount was doubled from {$22000.00} to {$44000.00}, and both companies are telling me that I need to pay them. I went to a XXXX College for two years and payed out of pocket for that- I then took three years at XXXX , including a XXXX semester that I received a XXXX. The fact that I received {$44000.00} dollars worth of loans is simply impossible and I need to get this figured out as soon as possible. I have spent over ten hours on the phone during the last two days and have gotten no where.
Please help me, XXXX XXXX XXXX
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| 09/28/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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My wife took out several loans in the past with Sallie Mae, that were federal loans and she was able to consolidate them, however while I was going to school I took out the same loans but did not know that this particular loan had become a private loan when Sallie Mae broke away and became a private bank. I now have over {$45000.00} in student loans with Sallie Mae along with {$60000.00} in consolidated loans and was told that my monthly payments would be about {$550.00} on top of my wife 's student loan payments and my consolidated payments, leaving us with a {$1200.00} student loan payment each month. I explained that I could not afford this payment and needed to know what my options where. i was told I could defer the payments for 3 months but would have to pay a {$150.00} in order to apply for the forbearance. When I asked what my other choices where they told me that I would have to prove i could not afford my payments and that they could possibly lower the payment but this would extend it from a 12 year loan to a 20 year loan. I have not had good service from the company and many have no idea what they are talking about. I was told that i could consolidate this loan even though it was private, I was told I could do a year forbearance, and I was also told that I did not have to pay any fees. This loan company seems very incompetent and only worried about what they will get paid. When i finally spoke with a supervisor I asked " what do i do if I can not afford this loan, what are my options? '' I was basically told that there were no options except to pay the {$150.00} for the forbearance for 3 months or pay a lower amount or pay the loan off ( i ca n't afford to make payments and I am going to pay the loan off? ). So what was left is to not make payments because I can not afford them, kill my credit for 7 years as well as having my wages garnished ( if that is even possible with a private loan ). Someone really needs to look into the companies practices as I was told also by a rep that this was not originally a private loan but became a private loan when the company split.
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| 01/09/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I took out my XXXX XXXX loan in order to go to college. I was told when I signed up that I would get the best customer service. However, ever since I have graduated in XX/XX/XXXX, I have had nothing but trouble from them. They immediately came after me for {$550.00} a month. I was able to get my account placed on a Graduate payment plan, but once it ended, I still was struggling to make payments as a recent graduate. When I contacted them, in XX/XX/XXXX and requested assistance in the form of refinancing due to an increase in my credit score, they refused and instead they placed me on an interest only repayment plan for {$300.00} a month, despite the fact that my cosigner had amazing credit. After that, they would make disrespectful, harassing and occasionally threatening calls to myself and my cosigner, who was in the hospital during one of these calls. While I understand that they are a business, these calls came when I was only two days late in payment, and when I had already called XXXX XXXX and informed them that I was waiting on a paycheck and then they would get their money. At one point, the person I spoke with talked down to me and told me that until I " learned to pay on time, I would continue getting the calls. '' Again, this would occur when I was only two to five days behind in payment on a {$300.00} dollar payment as a recent graduate. I have never been more than 28 days past due, and every time I have been past due has been due to some reason I can't control and that XXXX XXXX refuses to work with me on. Now, after a year of these " interest only payments '', my repayment plan is almost up and at the beginning of this year, my balance went up {$8000.00} and they expect me to begin paying them {$550.00} a month come XX/XX/XXXXXXXX. Every time I request some form of help due to being unable to handle the bill and support myself, they refused. I have no issues paying my bills, I am an accountant and I know bills must be paid. However, there is absolutely no reason that XXXX XXXX should be this inconsiderate and all together disrespectful towards their clients.
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| 04/21/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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Th e day before my Salliemae student loan payment was due I contacted a rep to discuss the impact on my account of making my payment at the end of the month rather than the middle for just that one month. The rep indicated it would be no problem, but that I still may get " a call '' each day from Salliemae until I made my payment. I understood, requested my account be notated accordingly, and hung up. For two weeks I endured numerous calls per day ; I lost count at six calls one day, which was the norm for the number of calls Salliemae made in an effort to collect a debt that had a due date that had been arranged and had not come up yet. I was also contacted by e-mail, which indicated my " loan ( s ) require [ d ] [ my ] attention. '' When I contacted Salliemae to discuss how harassing the calls were, I was told Salliemae was perfectly within the bounds of the law on their manner of contacting me under the circumstances with up to eight ( 8 ) calls a day, seven days a week. I was told this by a supervisor, who was rude and argumentative and whose badge number I notated, when I escalated my complaint.
After returning a collection call, within the hour the calls would resume, and every call to me was made without properly identifying their company via caller ID.
It 's a violation of federal ( 15 U.S.C. Subchapter V 1692 ) and state law ( California Civil Code 1788.11 ) to perform collection calls as they did.
I feel like my actions were appropriate in communicating to Salliemae, with proper notice, that I possibly needed to make arrangements for an upcoming payment due date. An agreed upon date was notated and honored in a timely manner by me. The respective steps taken by Salliemae in response to the agreement was unlawful, harassing and completely uncalled for under the circumstances.
I 'd like Salliemae to acknowledge their actions as such and I 'd like the supervisor who claimed to be operating within the law to assure me that under like circumstances, what happened to me will never happen again, or to anyone with a Salliemae student loan. Regards, XXXX XXXX
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| 08/03/2023 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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I have communicated to XXXX XXXX that I was victim of identity theft and elderly financial abuse. I have provided them the requested information to show that I did not cosign a loan that was fraudulently taken out by a relative name XXXX XXXX. XXXX XXXX started taking out loans in my name in XXXX and ended in XXXX. I was not aware of any of these loans that total around {$85000.00}. The loans were a combination of students loans from XXXX XXXX ( {$70000.00} ) and loans taken out at two credit unions ( {$15000.00} ). The two credit unions after receiving the same exact information that I provided to XXXX XXXX removed my name from the loans. However, XXXX XXXX has refused to do so, stating that after their investigation that they can not " conclusively '' say that they I did not take out the loans. I specifically stated to XXXX XXXX that I did not take out the loans and only found out about the loans when my credit limit was denied and ultimately terminated from one of my legitimate creditors. Furthermore I pointed out to XXXX XXXX that they make easy for fraud to take place and extremely difficult for victims to be made whole. Because of the XXXX XXXX loans still listed on my credit, I have suffered the closure of a credit account and a decrease of XXXX XXXX from the XXXX 's to the XXXX 's. Also it should be noted, that out {$87000.00} debt that was listed on my credit report only {$2000.00} was mine, the rest was fraud. Now I am not only still suffering from the tactics and harassment of XXXX XXXX financially but also psychologically. XXXX XXXX have their agents relentlessly harassing and threatening with default of the loans. Yet, they are dismissive of the evidence that they initially requested to remove my name from these loans. I found out in XXXX about these loans have been working with not only the creditors but law enforcement to remove my name and press charges against my relative. This has been a great ordeal on me because so much of this is time consuming and stressful and not to mention that this is a cyber crime that makes it all the more challenging.
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| 10/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have a total of 5 loans. Two are in my now deceased mother and my name, One is just in my name, and two others are in my father and my name. Since my mothers death we contacted Salle Mae and asked about if there could be in reduction due to not having an income to support the loans initially made. The total student loan debt originally was over 150k. They told us no, the did lower the interest rate for a period but what we missed was while we paid the lower interest rate they added the difference in rate to the balance. As you can imagine, that was not helpful. Since we realized they were doing this we went back to the standard rate but in order to pay these loans I have to have my father pay two of them himself because I can not afford all 5. My father is ready to retire and this over {$800.00} a month payment is extremely difficult and puts a strain on our relationship and pressure to me. He will be on a fixed income and straddled paying my debts and debts acquired when my mother and he were financially separated because I can not afford the payments on my own. When we contacted SallieMae on her death the only consideration was to remove her name from the loans and make me fully responsible ... that was not helpful. They offered no reduction and again only a temporary interest rate reduction that only added to the outstanding balance. Which I felt was pretty shady.
I looked to refinance the loans but because they are SallieMae they are not eligible to due so. I am left with a HUGE debt that I will be saddled with for several decades if not longer. They really offer no solution that is doable to reduce these costs and I am at my wits end trying to keep up with the payments.
These loans and the costs of them were not laid out properly to me when I was in school and I had no idea of the amount of debt and time to pay this off would be. In addition, the death of my mother whos income was over 100k prior to her death has added additional stress. SallieMae has made no solution available that does not just add to the balance and continued repayment term.
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| 10/17/2017 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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On or about XX/XX/XXXX, XXXX XXXX ( daugter of my associate ) asked if I would co-sign a student loan so she could continue with her education. I told her I would but I wanted to see the loan terms before agreeing. I gave her my personal info. so that she could fill out an application. I never saw the loan application nor the loan terms. I never signed any documents relating to the loan. I never heard anything about the loan again until XX/XX/XXXX. XXXX indicated my credit may be impacted because she was unable to make the loan payment. I never received anything from XXXX XXXX regarding this loan. I asked XXXX to give me the information regarding this loan, the account number, ect. She never provided me the information. I did my own research, and, sure enough, I was listed as the cosigner ons this loan I made the payment as did not want my credit impacted. I asked Sallie Mae to immediately send me the loan doc. They faxed them to me. I had never seen these documents before. I did not place my signature on the loan application nor did I sign these documents. I went to the police, filed a report and then filed a complaint for fraud with Sallie Mae. I requested Sallie Mae to run the IP address as they would find that my computer nor my location where any computer I owned would not be associated with the signing of the loan application or loan. They have refused to take me off as the cosigner. I have made numerous attempts to contact XXXX XXXX. She has blocked my number as well as blocked me from XXXX The amount originally on this loan was {$28000.00}. This loan was done by electronic signature. Interestingly, both signatures ( hers and allegedly mine ) occurred on the same day, same script. The loan was signed on a Sunday. The only computer I have today as well as at the time was a computer located at my office in XXXX XXXX. I have a law firm and do not work on Sundays. The signature on the loan was never placed by me or with my authority. This case is easily resolved by running an IP address, which, it is my belief, Sallie Mae never even bothered to do.
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| 09/05/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am writing to request the income based repayment option that Sallie Mae assured would be possible when I originally took out these loans. I graduated in XX/XX/XXXX and have obtained a job making XXXX a year, which does not afford me the ability to make the full payment without an income based payment plan. Since graduation, I have attempted to work with Sallie Mae without success. Since I can not afford to pay my whole paycheck, I utilized the rest of my forbearance in hopes of a better option. I also contacted Sallie Mae to discuss whether there were any options left to me, since when I took out the loans, I understood that there would be repayment options like income-based repayments, that would allow me to pay on principal and interest at a lesser amount.
I have now been told that this is not the case. In XX/XX/XXXX, a Sallie Mae representative spelled it out like this on the phone, I was only given the following repayment options : 1. Take the last of my forbearance option to stall payment during that month of hardship 2. Go to a third part institution and try to refinance my loan 3. Default and hope that once the loan is in debt collection, there might be other payment plans offered to me And that was it. Sallie Mae 's tactic, find a way to pay the balance, refinance through a different company or go to collections to see what repayment options are left to me. None of these ideas are remotely close to the repay back options I was told would exist when signing up.
Instead, I am left with horrible options that risk my credit and livelihood. Due to questionable business practices on your end, I am carrying the burden of more student debt then I should ever had been issued. I would pay the amount back, if I ever could touch principal balance and start paying my debt. Instead youve made it impossible to succeed in payments, inflated the amount of debt I owe with added fees and regulations and have pretty much guaranteed my failure at repayment.
These are questionable practices in trying times and I thought that you should know about it.
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| 05/21/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I cosigned two student loans through Sallie Mae for my daughter XXXX XXXX. XXXX became seriously ill in 2021 and has been off work without pay due to her illness. She had major XXXX XXXX on XX/XX/XXXX and then a second XXXX on XX/XX/XXXX and spent over XXXX weeks at XXXX XXXX XXXX. She is scheduled for a third XXXX on XX/XX/XXXX where they will be removing a portion of the left side of her brain. She will need many months of recovery before we know if the XXXX was successful or not and if she will be able to go back to work. Sallie Mae informed us the only way they can do anything about the loans is if she is declared permanently XXXX but we wont know that for quite a while. At this time she is no longer able to work , drive, or even be by herself. She needs constant care 24 hours a day. They are now coming after me for the loan payments and I understand that I am responsible as the cosigner. However, when I co-signed those loans I was making quite a bit more money and unfortunately I was laid off of my job that I held for 13 years due to no fault of my own and I now make considerably less. I struggle to pay my bills and I have almost completely wiped out my XXXX XXXX XXXX XXXX. When the loans went 60 days past due it reported to my credit and knocked my score down XXXX points. This was devastating to me at the age of XXXX! Sallie Mae informed me that once the loans default in the end of XXXX I can have my wages garnished or a lien put on my home. If they garnish my wages theres absolutely no way I can afford to pay my living expenses. The equity in my home is all the money that I have at my age and if they come after that I dont even know what the point of living is anymore. XXXX XXXX has been absolutely devastating to our whole family and now we are both being ruined financially for something that is totally out of our control. I would pay the loans if I had the money but I just dont have it and I dont know where to come up with it. I already know that I have to work until Im XXXX XXXX XXXX because I dont have any money for retirement.
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| 11/16/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I graduated a little over 2 years ago and my experience with Sallie Mae has been abysmal to say the least. There has been a lack of continuity from customer service, I have been yelled at by managers, and no one ever seems to know what is going on with my account. I was enrolled in their term-rate modification program and made my 3 qualifying payments on time. I specifically asked to have auto-drafts on the XXXX of each month. I initially ran into problems when my account manager accidentally enrolled me in the program with the wrong date. Subsequently, my account was charged for the amount and incurred overdraft fees for Sallie Mae 's error. I called and informed them of the issue, and they stated I would need to print and fax over the overdraft fees so that they could resolve the situation I do this and a week goes by they claim they had n't received anything ( even though I received a fax confirmation ). After running in circles with Sallie Mae I finally get a manager after calling at an inconvenient specific day and time and he has me email him the statement of charges. Everything is rectified and I begin the program. I was leery of setting up auto draft payments after the nightmare I experienced, but I did anyway to remain in good standing with my creditor and ultimately be responsible. Much to my dismay, and to no surprise my account again is drafted on the XXXX of the 4th month 1. for an amount that was not agreed upon ( less than the agreed upon amount ) 2. for a date that was not agreed upon. I call Sallie Mae they are unaware of the agreed upon amount and they are emphatic that the date in question was correct. I am now over a month behind on my student loan payment and had to close my bank account because the overdraft fees and surcharges were well over {$500.00}. Sallie Mae is worthless, incompetent, and criminal. If at all cost I would avoid doing any business with them. I would n't borrow water from Sallie Mae if they were selling it they are certified crooks with little interest in the consumer satisfaction.
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| 02/07/2021 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Qualified for a better loan than the one offered
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Web |
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I applied for a student loan with Sallie Mae on XXXX, was approved that same day, and I accepted the loan on XXXX. This loan ( loan 1 ) has an interest rate of 9.250 % and a loan amount of {$7900.00}, During the application process I was approved/offered up to additional {$5000.00} on my loan.
A few days later, on XXXX I contacted Sallie Mae because I needed additional funds disbursed to the university in which I attend. I contacted Sallie Mae with the express intention of taking advantage of the additional funds offered to me on loan 1, because I only needed {$2100.00}. During this phone call, the Sallie Mae representative insisted that I was not able to increase the funds of my student loan, and coerced me into taking a second separate loan in the amount of {$2100.00}. The interest rate for loan 2 is 9.750 %.
On XX/XX/2021 I received two email communications from Sallie Mae. These emails stated that I was approved for an additional {$5000.00} funding when I originally applied for the loan and that action was required in order to receive additional funding.
On XXXX I contacted Sallie Mae by their online customer support chat on their website. During that conversation the Sallie Mae representative continued insisting that they call me and refused to resolve any issues in writing by email, online chat, or other methods. I advised the Sallie Mae representative that they could call me to resolve the issue, but I would insist that the call be recorded and/or any resolution would be put in writing. The Sallie Mae representative advised me that another representative would call me within 48 hours. As of writing, XXXX, I have not been contacted by any representative of Sallie Mae by any form of communication. It is clear to me by Sallie Mae 's refusal to any communication in writing about this issue, their failure to address my concerns during any contact over the past month, and their failure to contact me about my concerns dispute their insistence they do so that Sallie Mae does not want to address this issue.
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| 09/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Pursuant to 15 USC 1666b A creditor may not treat a payment on a account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. In accordance with the Fair Credit Reporting act XXXX account # XXXX, has violated my rights.15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written consent. XXXX XXXX XXXX XXXX was not given any written instruction to furnish any information on my consumer report which is a violation of 15 USC 1681b. XXXX is reporting unauthorized inquiries on my CONSUMER REPORT. XXXX XXXX XXXX XXXX is in DIRECT violation of the Credit Reporting Act Section 1681b ( c ) which constitutes as fraudulent activity and is also a serious breach of my privacy rights. There are several errors now listed on a updated credit report as of XX/XX/2022. ENCLOSED IN THE LEGAL DOCUMENT SENT TO XXXX XXXX XXXX XXXX WERE SENT A COPY OF MY ID ( DRIVERS LICENSE ), AND A UTILITY/CABLE BILL STATEMENT FOR PROOF OF ADDRESS. Pursuant to 15 USC 1666b A creditor may not treat a payment on a account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. These concerns were disputed on XX/XX/2022 and have not been removed. The dispute was sent certified mail with return to sender. There are several errors now listed on a updated credit report as of XX/XX/2022. XXXX XXXX XXXX XXXX has caused severe stress and anxiety due to the abusive and unfair practices.
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| 09/07/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dear Sir/Madam, I hope this message finds you well. Ever since I entered repayment with Sallie Mae they have made it IMPOSSIBLE for me to pay my balances seamlessly. Firstly, the system online only allows you to either enrol in auto-debit or pay with a checking account, no debit/card payments can be submitted. When trying to register my international account ( please bear in mind I live in XXXX ), the account can not be added due to their system not allowing other bank accounts registered outside of the USA. I could submit payments by phone, however their line does not accept international calls either. When trying to submit any payment with my bank in XXXX, they just simply reject it ( please see attachment ). We have resorted to submitting payments through their online chat and paying with my co-signers card as a " third-party ''. This has worked okay, not ideal but okay ; however as of Today XXXX of XX/XX/XXXX, I have been notified I can no longer submit debit/credit card payments over the chat either! There are so many ways they could help us make seamless payments, but it seems they're purposely making the submission of payments more impossible than it already is. I need your help either to force Sallie Mae into including the option to make payments online with credit/debit card ( or even XXXX ), or to include the option to add an international bank account to the profile in order to make direct deposit payments. Having ONLY the option of enrolling into auto-debit with a USA bank account OR pay with checking account DOES NOT WORK specially in XXXX where most of us in my position only hold credit/debit cards. Also the issue of not being able to communicate with them unless you call from a USA phone is ridiculous and disrespectful, specially when you take into consideration THEY HAD NO HESITATION approving my Student Loan for an XXXX university, and NEVER HAD AN ISSUE SENDING THE MONEY TO XXXX. Please please help ; I don't know what else to do and this issue has been ongoing since early XXXX
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| 08/29/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
Servicemember |
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I have attempted to resolve this issue on several occasions with Sallie Mae. I contacted the company 's customer service department in XX/XX/XXXX and explained that I had been laid off from my full-time job with a law firm due to the Covid-19 pandemic in XX/XX/XXXX. I further explained that a job offer that I received with the federal government was rescinded in XX/XX/XXXX due to budgetary reasons. I also informed the customer service agent that I could only obtain temporary work at the moment and that full-time hours were not guaranteed. The agent failed to offer me a deferment in order to temporarily stop payments. The agent stated that I no longer qualified for a deferment. A denial email was sent on XX/XX/XXXX. The agent then offered a plan that required me to make interest only payments on the loan. These payments amount to {$220.00} per month. I can not afford this monthly payment due to my loss of income. When I requested that the loans be remodified ( lowering the interest rate which lowers the payment ), I was denied this request without explanation. The agent simply stated that you can afford to make the payments of {$220.00} per month based on the financial information provided to Sallie Mae. I can not even pay rent for housing at this point. There is an arrears of rent at this point, yet Sallie Mae claims that I don't financially qualify for my loans to be remodified. In addition, the agent that spoke with on XX/XX/XXXX claimed that she worked in the loan modification department and was extremely rude. She stated that my loan payment would only be reduced by an insignificant amount so she didn't understand my need for modification. I would like her unprofessional behavior reported to management. At this point, I must borrow {$220.00} to pay the past due amount and prevent the negative reporting of information to the credit bureaus. However, the loan payments are 45 days past due so another {$220.00} is still due to bring the accounts current. This I can not afford at this time.
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| 01/21/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
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I was paying my loans monthly for 2 years on time never late. Was paying XXXX a month on XXXX loans .Was taken off off payment plan that I was on and never advised until sallie mae began taking double the amount from my checking account for my monthly payments. I contacted them and was advised that that program ended. When I told them I could not afford the XXXX + a month they advised me to let the loans go delinquent then contact them to be set up on a new program, but because at that time my loans were current I did not qualify for anything. So now my credit score has dropped because they have reported this to credit bureaus.when I called in to get set up on a payment plan they said all I was eligible for was interest rate reduction to 4 %, which would make payment XXXX.Previous plan i was on was 2 % and they said they no longer offer this. I told them I can not afford this I have a family of XXXX .my wife is unemployed. I am the only income. I have a XXXX XXXX XXXX and XXXX XXXX XXXX.i work in the aviation industry as a XXXX XXXX for a commercial airline. It is no secret how the airlines have been affected with pandemic. My hours and pay have been cut in half and now on reserve and my seniority in the company affected due to furloughs and base closures. I continued to make the XXXX payments when COVID hit because I did not want to ask for help and we had a little money put back and we were making it work. Who knew the pandemic would still be affecting everyone. I am not asking for them to stop payments, I am asking them to work with me on payments I can afford. Its not like we are under normal circumstances today and I know they have the ability to help. I am requesting communication with a payment plan I can work with and any negative reporting on credit report fixed since they are the ones who advised me that my loans had to be delinquent before they could help me, even though I spoke with them before they went delinquent to try and get a new payment plan. I feel this is not my fault.
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| 02/06/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Initially I called into Sallie Mae to get options on lowering the payment because it was not affordable due to my son not working for a long while and just landing a part time. Currently I am on medical. It was maybe toward the end of XX/XX/2023 I asked about lowering the interest rate and anything else that could be done. The rep told me about the interest only for 6 months but would need a payment that same day which I was not able to make. I advised to think on and would call back, she claims would document the conversation.
On XXXX XXXX XXXX I reached out to Sallie Mae since I am the co-borrower and making monthly payments out of my account on behalf of borrower. The representative was difficult to hear because of the poor connection. She proceeded to re-read and continue with her script after I advised her numerous times I couldn't hear. I also asked about a loan modification and she evaded the question and proceeded with reading the script and continuing with the call. It was the most XXXX process in trying to secure a lower monthly payment. It was not fairly positioned nor was I given the opportunity to learn about a modification before being placed into this short term band-aid. Finally I spoke with a supervisor and all she could do is apologize and transfer me directly to the loan modification team. The representative went through the process of asking me questions, putting me on hold. I don't understand why my credit has to be pulled when asking for a loan modification on behalf of my son who is barely making enough to cover any of his own expenses. He is the borrower and his credit and income should be the main consideration for a modification. It is humiliating enough to have to make these phone calls and then get placed into the wrong products. We want to pay what is owed but not for 6 months then back at the drawing board where Sallie Mae is trying to further gouge the private loan customers because the federal loan products are being forgiven.
Thank you for your time.
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| 04/02/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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I make a payment every month. Upon opening my loan it says I don't have to make a payment or give me an amount to pay. I typically pay {$150.00} then. My principle amount has not changed in 5 months.
I called Sallie Mae and they told me the money goes to accrued interest. I then looked at my account history. It then shows that interest amounts being taken out on the XX/XX/XXXX of every month and then on the XX/XX/XXXX of every month. I asked where this money on the XX/XX/XXXX was coming from. They told me it was from my payment. I then asked what my interest payment for XX/XX/XXXX was and they told me it was {$120.00}. I asked where did the extra {$22.00} go. They told me it goes towards interest. I asked why? If all the payment that was required was {$120.00} why wouldn't the excess go to paying down the principle.
And why doesn't it show this on my loan payment history? Also why are these payment broken up for the XX/XX/XXXX and XX/XX/XXXX of every month? I then asked why they don't give me a choice of how to apply my payment on their website? Your only choice is to make a payment. Not how it is applied ( interest, fees, principle )!!!
I also asked if, my loan doesn't require a payment at all, why isn't any amount going to the principle? I kept getting the same answer of how it is accrued interest and no payment is due until school completion. Why do I get penalized for paying a loan that isn't even suppose to get payments? Shouldn't any early monies be applied to principle so the interest is decreased? How is it legal for them to divide my money/payment on various dates without my approval or paying me interest on my money? How is it legal for them to hold onto money for the next accrued payment and not applying the surplus funds to principle? How is it possible that they don't show this on my loan history? And if they do, how is it I'm not seeing it? How is it possible that they don't offer me the option of paying extra principle/principle after the interest portion is paid?
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| 12/28/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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I am currently a co-signer for my XXXX XXXX student loans ( XXXX ) with Sallie Mae. I fell upon hard times about XXXX months ago and reached out to them for forbearance, Sallie Mae 's XXXX told me, I did not qualify. Henceforth, I struggle to make payments. Finally, when I got a job, I made an arrangement with Sallie Mae to pay them a certain monthly amount per a deferment program they offered. I have adhered to our agreement and have paid Sallie Mae on time for each XXXX trial period payment. Moreover, a few days after I enrolled in the program, I called Sallie Mae and asked them why I am still getting past due notices. They told me once I made all three of the payments, I would no longer get the past due notices and my credit report would be rectified. I have paid the XXXX payments ( XXXX, XXXX, and XXXX ) for their program now they are reporting me past due XXXX days on my credit report and refuses to correct this matter. In addition, I called Sallie Mae today about the past due notices, I was transferred well over XXXX times and each Sallie Mae 's representative told me different information. None of these reps seem to know what was going on, not to mention that they stated that the derogatory marks on my credit report are not going to be removed. Please, help me! Sallie Mae is taking money out of my checking account every month for this program and my loan is not decreasing and they are still sending me past due notices, and they are destroying my credit.
In addition, when I had signed up for this program Sallie Mae told me that this program was going to be for all three loans. As you can see on the dashboard screenshot they have the program for XXXX loans. I do recall when I set up these arrangements that I would omit the lesser amount loan. However they have put that loan in the arrangement and have that past due. Last but not least, I went on to their payment center dashboard and tried to make a payment for the loans and the payment defaults to you are already on auto pay.
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| 03/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
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Web |
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I disputed two charges with Sallie Mae 's credit card for the following amount : {$590.00} and {$640.00}. These charges are related to XXXX XXXX performed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ), XXXX NC XXXX that left my dog with XXXX XXXX. I explained this to the Sallie Mae representative multiple times and also sent them documents on XX/XX/2022 by USPS tracking nr : XXXX.
Today I got an email that the charges are valid and I am responsible for the balance.
After we retrieved our dog on XX/XX/XXXX we noticed that her XXXX XXXX XXXX and questioned XXXX and his staff regarding this they claimed that this is due to discomfort after the XXXX. We noticed XXXX XXXX and XXXX that continued to XXXX and her XXXX XXXX XXXX XXXX. I was texting XXXX and his staff, ( screenshots attached ), he ignored it and they stated that they don't know what could cause that. Later on, they stated that these are XXXX XXXX
On XX/XX/XXXX I took my dog to XXXX to treat my dog 's wounds and he claimed that this is a reaction to the medication. XXXX lied to us and tried to mislead us, he even charged us {$240.00} to treat her wounds that they caused during XXXX with the heating pad.
On XX/XX/XXXX I contacted another veterinarian and she confirmed that these are XXXX XXXX XXXX I reported XXXX to the XXXX XXXX XXXX XXXX
Sallie Mae made a decision even not reviewing the documents that I sent, they were not bothered to wait for the documentation to have a full understanding of the situation.
I incurred financial losses and suffering as a result of XXXX 's negligence. The service I paid for was not provided as agreed. I paid nearly one thousand for treating my dog 's XXXX XXXX and saved the receipts for {$610.00} I also tried to contact XXXX multiple times, he never came to the phone or returned my calls. I requested a refund via the feedback link, but he didn't respond. On XX/XX/XXXX I sent him a demand letter.
Unfortunately, I will not accept this resolution.
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| 11/07/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Sallie Mae, now XXXX, has irreparably damaged my credit and finances. After graduating from college and not being able to find a job for close to a year, they refused to work with me to refinance my loans, despite my various attempts to work out a payment plan with them. Once employed, I resumed my payments, but they were too high as I am only XXXX and an entry level employee. Again I contacted them only to be given the runaround, and when I finally spoke to someone of stature, they told me that the only way to refinance my loans was to default on them, which I did. Once I defaulted, I made another call to Sallie Mae and was able to get my payments down to {$560.00}. Fine. But upon recent inspection on my part, I found out that they 've been taking more than the agreed upon amount totaling to {$640.00}. I 'm now unemployed again, due to health reasons, and am virtually stuck. I have no other money in the bank and am pursuing options in which to sue for at the very least, breach of contract. Additionally, when I first restructured my loans, they proceeded to ding my credit score so that it 's decimated beyond repair because the payments that I was making were " late. '' There 's no way they could have been late because they were scheduled to be taken out of my account on the XXXX of each month as previously agreed upon. If their system is messed up, then why am I being punished for it? They 've also harassed my relatives, none of whose information I gave out when applying my loans, so they must have been mining data to figure out who to call. Every time that I 've tried to call them and straighten this out, I get the runaround and them telling me that my only option is to defer my payments, but to do so I have to pay an additional {$150.00}. What?!? The people they 've hired to run their " business '' are completely unprofessional, incompetent, and inept ; this organization should be run out of business for the plain thievery that they are allowed to inflict on American citizens.
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| 12/19/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I took out a loan with XXXX XXXX, since then they have made it impossible to be able to afford the payments. My XXXX year old Grandmother who is XXXX on a fixed income co-signed for the loan. I have been asking for a payment that I can afford since the start of the loan because they make it unaffordable for both me and my grandmother to afford. I have asked them to stop calling her house because of the amount of stress that she is under after having a XXXX she can not take the harassment. I have tried to afford the payments but my job does not pay me enough and right now they are asking for 60 % of my check which leave me with a limited amount for rent, food gas car payment etc. They pretend to help but every time you call they tell you something different. They are purposely putting me in a position that is in place for me to continue to fall behind. I have asked them over and over for a lower payment and they keep giving me ones that I cant afford. I feel like I have no choice to except them because they are saying that its the only option. In the meantime they continue to tack on fees and try to get me to defer my loan which also tacks on fees. I would like them to take my grandmother off as a cosigner because I'm afraid that the stress will cause her to have another XXXX. the phone calls and letters are endless. I have told them that I need affordable payments over and over to no avail. They, set you up to fail by giving your 3 separate which makes it easy for them to give you payments that they know you cant afford. I would like to have one loan instead of 3. This is pure predatory lending on there part. I want to pay off my debt but I find it impossible because the more I pay the more fees that tack on because I can't keep up with the payments because I barely make enough to survive. I have a loan with the Federal government loan that I am trying to pay as well but, the fact that XXXX XXXX continues to try to take advantage of me is making it harder to survive.
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| 07/10/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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My son, XXXX XXXX, the borrower ( I am the co-borrower ) signed up for hardship program in which he set up 3 autodrafts with a lower payment amount. After he advised me he did this, I called XXXX XXXX directly to ensure negative reporting would not occur. XXXX XXXX advised me they would not report ; The three payments were for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. When I reviewed the loan shortly after the XX/XX/XXXX payment was to be drafted and saw that it was not credited it to the loans I advised my son. This occurred approximately at the end of the 2nd week in XXXX. XXXX called XXXX XXXX to find out what happened - we learned XXXX XXXX had the incorrect checking account number for the draft. XXXX, who is a supervisor indicated he listened to the actual phone call and did admit XXXX XXXX made the mistake. XXXX relayed to me that XXXX went ahead and cancelled the existing set up drafts, rescheduled for XX/XX/XXXX, XX/XX/XXXX and now XX/XX/XXXX with the correct account number. Meanwhile XXXX XXXX now reported the loan 60 days delinquent ( causing my credit score to drop by 81 points ). It was their error for incorrectly entering the checking account number. 1 ) The delinquency should not have been reported which they refuse to correct 2 ) Even if they do report at 60 days, again the loan would not have been 60 days delinquent had they entered the information correctly the first time in XX/XX/XXXX. XXXX XXXX is advising they will not correct until all three payments have been made which is not until the end of XX/XX/XXXX.
I would like an immediate retraction of the negative reporting as their error has caused my score to drop -- at a time when I need to shop for a vehicle for my daughter.
XXXX XXXX as a whole is a company that does not care about the individual only their bottom line. They are in the business of ruining students not helping them. Not only do they not care about the individuals who take the loans out but they are predatory and have no morals.
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| 08/27/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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Unresolved Private Loan Complaint. I am trying to communicate with SallieMae about struggling to make payments and they offer no options besides to continue paying. They constantly harass my co-signer and even when I continue to make the minimum payment. I am close to defaulting and they refuse to help. However, I still make the monthly payment except it is considered late because I have a balance I can not fully cover. It is affecting my credit score and causing a lot is a lot of stress even when I still try making the monthly payment. My first issue is I originally had applied for this loan online but because there was an error I made I contacted support and they assisted me to cancel and reapply over the phone. Though I do not recall ever agreeing to the current plan I am on which is in-school interest payments plan. Therefore I had requested multiple times for them to go back to this call and reassure me that it is what I had agreed to. They never get back to me with this information and only ask me to keep paying. They provide the worst service even as a full-time student where they dont really help. They tell me I am making the minimum payment required yet the current payment plan I am on is the same as the original plan I am told I had signed up for. So I am not sure how this helps in any way. I have asked them if they could change it to forbearance but they say once I agree to terms I can not make changes. Feels like a trap to me when signing up with them. Another issue is the school Itself to where I used to pay these loans toward to. I am no longer in that school as it left me without a choice along with this massive debt that I feel seems fraudulent and also in the process of looking to file a complaint. This also prevents me from getting the potential financial help for my current school. But most importantly as of now I need this issue with SallieMae to be finally resolved. Please feel free to contact me at ( XXXX ) XXXX or email XXXX.
Thank you.
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| 11/27/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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It started in XXXX, with Sallie Mae, when I was attending school & had to defer due to a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX My co-signer & I were unable to afford my payments at this time & they would not work with us to help us find a repayment plan that would be feasible at this time. We opted to use the 6 month forbearance period. Fast forward to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX. Sallie Mae immediately started repayments 2 weeks after graduation. When I asked why this was, as most loan providers allow you to have 6 months before repayments start, they stated that I had already used that period when I needed to defer from college the first time, so I needed to start paying. I explained to them that this was not feasible as I had not even taken my XXXX yet & did not begin working. They basically said that I needed to find a way to pay them & if not, too bad. At this time, I chose to do a 6 month period of just paying the interest rate for my loans which varied between XXXX XXXX {$490.00} as the interest rates are around 12 %. The payments after those 6 months increased to about XXXX XXXXXXXX {$550.00} which was somewhat affordable due to me working at this time. Now, the payment due for XX/XX/XXXX, has jumped to {$730.00} as the interest rate of my loan was raised to 14 %. When my co-signer & I spoke to the company when we chose to just do the interest rate payments for a few months, they stated that the interest rate would continue to go down as I made on time payments ( which have all been on time in the last 5 months ) but this has proved to be untrue. 14 % as an interest rate is absolutely absurd & something that I am unable to afford & the company will not work with me with. Unfortunately, most places will not allow you to refinance for at least a year after making on time payments, & I will never be capable of paying these loans off regardless of paying extra monthly.
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| 10/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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For the past couple of months I have been on XXXXXXXX XXXX unable to work undergoing financial hardship and I have expressed to Sallie Mae on multiple occasions about my situation. When I initially talked to Sallie Mae they did not disclose that my credit would be hit with these delinquencies and in many ways then one have ruined a lot of things for me. Back when I contacted Sallie Mae in the early months of this year I disclosed that I would be going on XXXXXXXX XXXX and would not have any stream of income coming in for a while. They badgered me with the same questions trying to determine if I qualified for someone that couldn't afford to make payments. The only solution they gave me was 1 month of forbearance and i wouldn't get any other assistance until i paid 12 months worth of full billing payments. I found this to be unbelievable when I am initially contacting them because I was currently undergoing financial hardship. Every time I do get in contact with someone at Sallie Mae I feel as if I get trapped into a deeper hole that I did not sign up for. My credit along side my cosigner credit has been diminished all because Sallie Mae refuse to handle this situation with delicacy and care for the consumer that they are violating. According to 15 USC 6803 a ( 1 ), my nonpublic personal information furnished on my consumer report without my permission nor any full disclosure from the financial institution SALLIE MAE, is a violation. Sallie Mae has continuously harassed me and my aunt contacting us over XXXX times within one week. According to 15 USC communication in connection with debt collection, the company violated 15 USC 1692c ( A ) ( 1 ). A couple days ago I was harassed by Sallie Mae after business hours which business hours are from XXXX to XXXX and after the fact that they accepted to not contact me on this matter, which in turns violates my rights and code 15 USC 1692d ( 5 ). Due Sallie Mae violating my rights it voids out the contract at hand.
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| 06/27/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Sallie Mae has provided me no grace period for my loans. After complaining multiple times, I was still not given an answer. I graduated school in XX/XX/XXXX to which the next month I began to get charged. I called before I had a balance to which I tried to see if there were any programs that I could enroll to defer. I am unemployed. I could not make payments and they gave me no way to pay them time and time again. In XXXX, I was told that I had to provide proof I was in school in XXXX, which I did. I provided both my transcripts, school clearing house records through fax and via secure document portal. I had to borrow money from family to not go into default. They continued to charge me monthly. They could never answer my question regarding, my grace period. They have never tried to give it to me and continue to harass me day, night and day after day with emails and calls. It comes to the point of where I can't even answer my phone if jobs are calling me because of the harassment. In XXXX, they tried to sign me up with this repayment program of where you only pay interest because it was the only option given to me. They would still send emails and calls harassing me, they have even tried to take out money before it was due. They don't allow you to make custom payments on their website. They don't allow you to send payment with a card. They only allow payments through a bank account, with total amount due. I spoke to multiple employees ; Where I have recorded multiple conversations and I have a bunch of their employee numbers.As of XX/XX/XXXX, their employees and supervisors lied. I was told if I paid with borrowed money I would be eligible for a forbearance. My account was made current. I talked to XXXX XXXX and XXXX XXXX XXXX ( lied about her name )! They told me that after my payment, I could have forbearance. Now the supervisor XXXX XXXX said the FDIC doesn't do forbearance and they can't help me. She had no resolution for their improper practices.
|
| 11/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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I, XXXX XXXX, am that I am, the consumer in fact pursuant to 12 CFR 1006.2 ( e ), 12 CFR 1016.3 ( e ) ( 1 ) and 16 CFR 433.1 ( b ) /// I did not knowingly consent to enter into any consumer credit transaction with These reporting agencies./// These company ( SALLIE MAE, XXXX XXXX XXXX ) willfully violating the FCRA XXXX Without my direct written consent those reporting agencies have used my social security number for their own benefits, without having any authority for such use, which is an unauthorized use under 12 CFR 1026.12 ( b ) ( 1 ) and identity theft pursuant to 12 CFR 1022.3 ( h ) ./// I did not authorize, nor aware the opening of these account on my behalf./// Those reporting agencies based on false and misleading representation with undisclosed material facts, which constitutes an unfair and deceptive practice pursuant to 12 CFR 1006.22 ( b ) a misleading collection to ruin my consumer credit report, which is an action that can not legally be taken pursuant to 12 CFR 1006.18 ( c ) ( 1 ) and 15 USC 1692e ( 5 ) .///// Those reporting agencies are harming my reputation, by reporting invalidated debts to my consumer credit report which violates 12 CFR 1006.14 ( c ) .///// Pursuant to 15 USC 1681 ( a ) ( 4 ) Those reporting agencies need to exercise their grave responsibilities with fairness, impartiality and respect for the consumers right to privacy. My consumer right to privacy has been breached in multiple counts, for multiple accounts by Those reporting agencies./// Pursuant to 15 USC 1681b ( a ) ( 2 ) Those reporting agencies may not furnish negative information to my consumer report without with my written instruction. No consent is identity theft pursuant to 12 CFR 1022.3 ( h ) //// THEY NEED TO REMOVE AND DELETE THESE ACCOUNTS IMMEDIATELY from my consumer credit report. Failure to delete will result in immediate court action in Federal District for the above referenced violations, I'll be seeking remedy and damages under 15 USC 1681n.
|
| 03/28/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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I received a billing statement on XX/XX/XXXX about my loan coming back into repayment. I then received an email today, XX/XX/XXXX, stating that I had a past due balance on my loan. When I looked at the billing statement from XX/XX/XXXX, I did have an {$84.00} past due amount. However, the statement received on XX/XX/XXXX was the first communication I have received from them regarding my loan since XX/XX/XXXX. ( This is reflected on my online account as well. ) Additionally, I did not receive a single phone call or email regarding the past due amount. However, my mom ( my co-signer ) has received north of 6 calls per day regarding this past due amount. When I called to receive information about this past due amount, all the customer service representative said they could do was notate my account. I then confirmed that my phone number is listed on my account and I requested that they remove my mom 's information so she stops receiving calls. I was told they are unable to remove my mom 's information without her approval. Additionally, I submitted an online payment for the past due amount at XXXX this morning, but my mom has still continued to get calls. When I spoke to the representative, he had no knowledge of my payment until he dug around the account a little bit. If a payment has been submitted, all debt collecting attempts should cease immediately.
I work for a mortgage company and deal with CFPB compliance every day so I understand what constitutes as a violation and not sending me a billing statement or contacting me regarding a missed payment is 100 % a violation. I 'm not sure what can be done to rectify this situation, but something needs to be done. I 'm sure I 'm not the only borrower this happens to.
Please remove my mom 's contact information from my account IMMEDIATELY. Being the main, direct borrower on the loan, I should have access to any account information that I need and should be able to request any updates to the account.
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| 06/08/2017 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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My payment was due and I went online to the Sallie Mae w ebsite to make the payment. The transaction was done on XX/XX/17 in the amount of {$490.00}. The payment was to be deducted from my checking account on XX/XX/17 . After making the payment I re ceived an email confirmation from Sallie Mae. A couple of weeks later, I started to receive calls from Sallie Mae. I called back and was told that my account was 62 days past due. I informed the representative that I had ma de a payment a few weeks earlier. I was told that the payment did n't process because of an error. She could not tell me what was the error or why the payment did n't go through. While on the phone with the rep, I pulled up my online banking and realized that an attempt was never made to debit the payment from my account. The rep could not explain what happened, I then inquired about credit reporting since she informed me when the call was authenticated that my account was 62 days past due. I was told that they would report to the credit bureaus a 60 day late payment for the month of XXXX to my credit report. I asked why would that occur since I made the payment online and there was an error on their end which caused the payment not to process. I was told that since the payment was made online, it must have been my fault. Sallie Mae can not provide any documentation to prove that I made an error. I can not view my checking account number on their website to determine if I in fact made an error when my account nu mber was added to my online profile. They have now reported to all XXXX credit bureaus that I was 60 days late for the month of XXXX . This is totally unfair to me as a consumer because I made my payment on time and I have no control of their systems and how they process payments. They can not show that I made an error. Also, How could I be 60 days late for XXXX when I made the second payment in XXXX . There are only 30 days between XXXX and XXXX .
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| 01/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Older American |
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On XX/XX/XXXX I made a complaint against Sallie Mae for refusing to work with me to arrive at a monthly repayment amount that is within my power to pay. The complaint was responded to by them in the form of a telephone call to me suggesting that I do not make the payments due on XX/XX/XXXX ( as there is no possible way I can make the payments and still pay my basic living expenses ) and wait for their collections department to contact me. I was told that at that time, they would make new payment arrangements with me.
I have four separate loans with Sallie Mae, one of which they processed without deferment, meaning I had to pay the interest on the loan from the start. As I was still in school, I set up an automatic debit ( {$25.00} per month ) and have never missed a payment.
The other three loans remained in deferment until XX/XX/XXXX. I had not set any of those loans up for electronic debit and yet, on XX/XX/XXXX, my checking account was debited for all three of those loans totaling {$620.00}. They could not withdraw on the original automatic debit loan as the payment amount increased from {$25.00} to {$90.00} and they did not have my authorization for the higher amount. How could they then -- without my authorization -- withdraw over {$600.00} from my account for the loans I had never set up on automatic debit in the first place? There is no way I could meet my monthly living expenses minus these funds, so today, I had to spend {$30.00} to stop payment on these withdrawals.
My complaint is this : I was advised not to make the payments I could not afford to pay and to wait for Sallie Mae to contact me only to have them then, without my request or knowledge, withdraw a large amount of money from my bank account. I have no assets to draw from to replace those funds and had no choice but to spend the {$30.00} to stop payment on the withdrawals. It's my experience that consumer protection protects the lender rather than the borrower.
|
| 02/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I've contacted Sallie Mae multiple times over my loans no longer being deferred. While most loans have been reverted to in-school status with the bill-due removed to in-school status, one has not. I've contacted Sallie Mae multiple times through the phone and their chat service, attempting to resolve this issue as quickly as possible to continue making my in-school payments ( {$25.00} a month ). I've been working hard to increase my score over time and was disappointed to see my score affected by the lack of support from Sallie Mae on an issue that their system is having. I am told that their system shows that I was not in school, but that is inaccurate, as I was in school during the fall and summer quarters. I have made sure that my deferment status would not be affected and picked a graduate program with a start date that would not affect my loans.
This is not the first time Sallie Mae has removed me from in-school deferment, and I had to call them before to fix this issue. I can't be {$400.00} past due when my in-school payments are {$25.00}. My overdue balance would take many months to reach {$400.00}.
Sallie Mae has repeatedly told me to " wait 3-5 business days and call again, '' and I've been doing that constantly for months. They have no way of tracking a claim, or how to fo follow-up on an issue. They do not send emails about the progress of the claim either. I have been making payments for months without any problems, but I will not pay an out-of-school balance when I am still a student. Sallie Mae has all the necessary call and chat logs. I am ready to submit all the documentation needed to prove my case.
I have submitted the statements showing that Sallie Mae had removed me from in-school deferment and then put me back to an in-school status but never removed the {$300.00} payment. I have also attached a screenshot of one of the many times I have been told to wait while my credit score gets affected.
Thank You
|
| 07/05/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am a recent graduate from XXXX University in XXXX and I have been trying to stay on top of paying my students loans to maintain and grow my credit. Sallie Mae, their headquarters is located in XXXX, has continuously taken advantage of me because I am a XXXX recent graduate. In the beginning they were not clear about payments fluctuate due to interest rates after graduation. Then their website was not clear about when payments were due. Now they are claiming that I have not made any payments and that I owe over a thousand dollars for XXXX loan, when my cosigner and I have been making consistent monthly payments. The payments are evident on our bank statements as well. This has been going on for far too long. I 've called and have spoken to a number of individuals that work for the institution. They can not take advantage of be because I do not possess economic capital. Additionally, my interests rates are criminal. I took out XXXX loans, XXXX has a 9 % interest rate, the other 8.5 %, and the last one has a 8 % interest rate. Not only did they refuse to consolidate the XXXX they are not clear about how much and when payments are due. My cosigner and I pay and call every single month because there is always a problem with information and how much money is owed. Last time there was a bunch of money left over from early payments on a loan and that was not conveyed at all until I continuously called. I am a recent graduate for XXXXsakes that 's trying to do the right thing by paying my loans on time and I am the process of becoming a teacher. Sallie Mae has place a huge financial burden on my family significantly and has impeded my ability to properly invest in myself and my future. Many families use Sallie Mae to help fund their children 's education and to know that this private loan provider will stoop so low and take advantage of recent graduates that are trying to do they best that they can to pay their loans is ridiculous.
|
| 09/14/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My name is XXXX XXXX and I am the cosigner on XXXX loans for my wife, XXXX XXXX XXXX maiden name XXXX XXXX. On our first loan in the past we attached XXXX notes to XXXX consecutive bills that were sent into Sallie Mae for the purpose of instructions on how to apply payment to our loan. We had paid over the minimum amount and the excess had not been applied to principle. The purpose of the notes was to instruct Sallie Mae to apply the extra to principle so that the loan could be paid down quicker. This was attempted because I had called into Sallie Mae to find out how to apply excess to principle and was instructed to attach a note. XXXX notes seemed to be ignored and after calling in and being told just to attach another note we gave up. Now that my wife is going back to school we applied for another loan in late XXXX. My wife made her normal payment over the minimum for XXXX and we did not receive a bill for XXXX. Because she had paid over the minimum Sallie Mae had taken the excess and applied it for the next payment. This is not how we wanted the payment to be applied. I called into Sallie Mae to find out the current status of the loan on XXXX XXXX, 2015 at XXXX. After talking with someone on the phone I was told that excess funds are kept in an account so that if a payment is missed or under the minimum this account will make up the difference. I also asked why payments are n't applied to principle and the above was explained to me and I asked if they did this so that loans are more likely to be held to the full duration, the response I received was " yes ''. From my understanding it is illegal for Sallie Mae to apply a payment contradictory to the way indicated in the note attached to the payment. I would like to know why our instruction have been ignored and why payments are not applied to the principle. Unfortunately I do not know the dates for which the noted were sent in or calls were first made for this problem.
|
| 01/26/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
Hello, I have had a debt ( {$24000.00} ) with the company XXXX XXXX since XX/XX/XXXX, which has been precarious for I had relied on Military benefits to repay, but which I eventually learned would not come, and have not been in the United States until one year ago to rebuild my life here.
In acknowledgment of my failure to make these payments, I do not condone the tactics taken by XXXX XXXX to collect these debts.
When the company realized my mother, the cosigner, had lost her fiance on XX/XX/XXXX, they immediately looked into his assets and determined they would intimidate her days after his death to take advantage of her grief with unclear threats. XXXX XXXX ( Employee ID # XXXX ) was the collector making the calls and threats, intimidating my mom on the day of her finance 's funeral, XX/XX/XXXX after a time trying to get my mom to warm up to her. My mother was shaken from the death, and wanted XXXX to stop harassing her and eventually gave in to the money drop on XX/XX/XXXX with a {$2000.00} credit card payment, yet that money itself is more debt than my mom is able to handle herself. But they wanted more, {$14000.00} in total to keep my moms name off of the contract, and continued to harass for any possible way to make large lump sums with me beginning on XX/XX/XXXX. Then XXXX found my brother 's cell phone number and began to harass him on XX/XX/XXXX. I have repeatedly stated we are not in a position to make large lump sum payments, and must sort out a monthly plan, which they repeatedly refused to consider. I find this unethical, given I spent most of this last year working for a XXXX XXXX XXXX that XXXX XXXX XXXX with helping the XXXX XXXX ( XXXX XXXX XXXX ), which is why I am struggling to build back money to sustain myself and help my mother who now carry 's even her hXXXX XXXX XXXX XXXX. I am seeking to coordinate this into a monthly payment until I am able to get back on my feet.
Thank you for your time.
|
| 01/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduated XX/XX/XXXX with a degree in communications. I have applied to more jobs than I can count and still haven't landed a job. I have been working as a XXXX XXXX XXXX XXXX since moving home in XXXX. My payments with Sallie Mae are now due. My mom and I tried to get me into an income driven payment option since I am only making minimum wage. My payment due is just under {$1400.00} per month, this does not include my FAFSA payment I also will have to start paying in the next couple of months. My mom co-signed for my loan because I couldn't get one if she hadn't. We spent, literally, XXXX XXXX continuous hours on the phone with them Monday XX/XX/XXXX because when we called in XXXX, that's what we were instructed to do to get an income driven payment option, just be told Monday, they don't have an income driven option. The best they could do is defer the payment until XX/XX/XXXX, or put me into a " Graduated payment option '' which is still {$980.00} per month and per the Sallie Mae rep " is not a good option, because we will pay so much more in the end. '' They said between our income we " can afford the payment ''. My mom has a household to run, and since she raised my brother, sister and myself XXXX, my " dad '' has never financially supported us, my my mom has her share of credit card payments each month, her own student loans, her parent pluse loans for me and standard bills. This payment is by itself, rent/mortgage. Sallie Mae replied with, the best we can do is defer the payment until XXXX, but come XX/XX/XXXX, " the payment is due ''. They do not care about their customers, or even try to understand how hard some people have it. I of course, will pay my loans, I borrowed them, but I don't know a single person who can afford {$1400.00} a month for ONE bill, I can't and quite honestly am scared to death how we will get these payments made every month. DO NOT ever take out a Sallie Mae loan, they just don't care.
|
| 10/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
I am a cosigner on two of my daughters XXXX XXXX Accounts XXXX and XXXX.
On XXXX at XXXX XXXX I received a call from XXXX XXXX regarding my daughters accounts and that she was applying for a new repayment plan. The call was to determine if I could make her payments based on my retirement income and expenses. After a long conversation and based on information I provided it was determined I could not and that my daughter would be granted a reduced payment for both accounts.
I was also told if she made three consecutive payments there would be no reporting of late payments to the reporting agencies. All reporting would be put on hold until one of the three payments was missed. They have not been missed and the third payment will be made in the next 3 days.
A couple of weeks later I received a notice that the account was late and would be reported. I contacted my daughter and she called XXXX and was told there would not be any reporting as long as she made the 3 consecutive payments.
I called on XXXX at XXXX XXXX and was told not to worry there would be no reporting of the account being delinquent if the payments were made as agreed.
I called again on XXXX at XXXX XXXX and again was told the same thing.
I received a notice from XXXX on XXXX informing me that the account ending in XXXX was 61 days late and my FICO score dropped XXXX points.
I called XXXX XXXX and spoke with XXXX XXXX, ID XXXX, and she checked told me I had to send a letter to XXXX. I said I would not because this was their mistake and they had 24 hours to correct it. She agreed it was XXXX 's error. After speaking to her Supervisor she told me they were forwarding my issue to their management team for action. As of XXXX the reporting to XXXX has not been corrected.
They have basically destroyed my credit rating because of their error and they breached the contract they created with my daughter and myself and need to be held accountable.
|
| 09/23/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
This issue all began when SallieMae stopped auto charging my bank account without notifying me. At this point in time, I was diligently making on-time payments ( while in school as they wouldn't allow me deferment ) so I did not realize that the company stopped charging my account until this happened. When I noticed after two months that SallieMae wasn't charging my account, I called them to discuss this issue. Immediately the response I received was negative. The man I spoke with told me that I was in delinquency for months, despite never receiving notice about it. Additionally, he demanded I pay the full amount or I was to be sent to collections. I told him that I couldn't pay the full amount upfront as it was over {$9000.00}. I told them that I would like to stick to my original payment plan, as I will make the continued payments. He became rude and aggressive and wouldn't listen to me. At this point, my father 's credit was affected and now is horrible as he is my cosigner. I am willing to pay this loan, I just can't pay the full amount. I called several times, but the woman I was speaking to XXXX XXXX ( XXXX ) and at first she told me she would help me with arranging a payment plan, this call was today, XX/XX/23 at XXXX XXXX but I need my father present, at the time he was at physical therapy. I called back at XX/XX/23 XXXX XXXX with my father present and suddenly she told me that I couldn't do the payment plan, and I had to pay {$5000.00}. When we notified her that we couldn't pay that amount on such little notice, she became rude and abrasive and tried to hang up on me without continuing the conversation. This left me feeling dejected and alone in my situation. At this point, I asked for the collection departments number so I can speak to them directly and she wouldn't provide me with any information in regards to them. I am very willing to pay off the amount but I need to do it in monthly increments.
|
| 06/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Back in XXXX I co signed for a loan, and she did not pay so they came after me, they called my family members, called my employment, harassed my family members to no end, I was able to get into an agreement which I paid faithfully for 15 months, when that came to an end which when this all started in XXXX of XXXX or XXXX they informed me when I pay the payment for 1 year never late I could get released off the loan, which when I called they informed this was not correct, so again i paid a higher amount for 15 months and when that payment plan stopped, I called cause they raised the amount another XXXX a month, which I called and told them I couldn't do I am a single mom taking care of the house on my own, they didn't care again I told them you told me if I paid I could get released, nope can't do that. They never once bothered her or her family members so when this whole virus thing started I called for a forebance and was told NO only a month, but finance charges would continue, called back 3 weeks later and they finally allowed 3 months, but the finance charge of XXXX would continue. I refinanced my home to get out from under this bank, they are so rude, do not work with you at all I was hoping since I paid for almost 2.5 years being a cosigner they would take a reduced payment due to paying alot of finance charges, and they telling me I could get off the loan after paying 1 year, nope had to pay this in full they wouldn't knock off anything, when this all started with little over XXXX after all these months 2.5 years I owed over XXXX when i just paid this off. That is crazy.. This is so unfair to a cosigner they don't bother the signer, and are so rude. It ruined my credit and I should have just let them write if off but as a cosigner I did the right thing, there is just so much that Sallie Mae has done it is crazy they are allowed to beat people down that are standing up and doing the right thing ....
|
| 05/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
In XX/XX/XXXX XXXX XXXX applied for a student loan with Sallie Mae to attend XXXX XXXX XXXX XXXX XXXX in XXXX, NJ. She started school, continued her education at the XXXX location, and then began her XXXX houXXXX XXXX program in XXXX, NY, at XXXX XXXX XXXX XXXX. Where she performed her XXXX with no pay while at the same time paying her monthly payment of {$25.00} per month to Sallie Mae. In XX/XX/XXXX, she consolidated her loan with XXXX XXXX, the amount of the loan is for {$20000.00} for a 15 year loan. She began her XXXX XXXX payments XXXX XXXX. She completed her education and XXXX XXXX XXXX. XXXX XXXX XXXX XXXX notified Sallie Mae of their closing XXXX XXXX, XXXX. XXXX was not notified. Sallie Mae disbursed her loan to the XXXX XXXX XXXX XXXX XXXX, New York location shortly after her application was approved. The loan was disbursed to a school that she DID NOT ATTEND. Upon recent research we have been notified by both Sallie Mae and NJ Department of Education that the XXXX school was not a Title IV school. The XXXX XXXX loan was consolidated in XXXX XXXX without any knowledge of the school closing. XXXX never received any certificate or transcript from her 18 month education at the XXXX location. Without proper documentation to her attendance and graduation and required hours of XXXX XXXX is unable to sit for her registry to obtain XXXX XXXX XXXX license. Both XXXX of XXXX XXXX XXXX and Sallie Mae proceeded with a loan that was fraudulent. Sallie Mae did not do their due diligence in confirming where funds were disbursed and to the schools authenticity. There are no records of any of the graduates from the school preventing all students who paid the tuition unable to peruse their career. What would be a fair resolution to this issue? The only resolution would be for the loan to be forgiven and XXXX receive back all her prior payments to a school which was paid by Sallie Mae but that she did not attend.
|
| 06/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I contacted Sallie Mae abou t my student loans. I lost my job and was seeking a deferment. I was told by the person I spoke with that I can defer my payments for 3 months at a time. I had to make a {$50.00} payment towards each loan. I was instructed that the payment was going to be made on XX/XX/XXXX . I wa s also told that I would be deferred for XX/XX/XXXX , XX/XX/XXXX and XX/XX/XXXX . W ith option to continue deferme nt by XX/XX/XXXX or m ake my payment. On XX/XX/XXXX m y co-signer received a letter stating I was behind on my payments. My co-signer contacted Sallie Mae a nd the person he spoke with insisted there was no arrangement made with them to defer my payments. He insisted that she double check. She came back on the line and said yes there is a plan setup for deferment, however it does n't start until the good faith payment is made o n XX/XX/XXXX . My co-signer asked to speak with a supervisor. The supervisor said that nothing could be done and if the payment was not made for the delinquent account that it will be reported to the credit bureau and effect his credit. Now they had him pay for XX/XX/XXXX and XX/XX/XXXX payme nts totaling {$710.00}. The information tha t Sallie Mae provi des their clients with is false or they do not know what they are talking about. On top of that bac k in XX/XX/XXXX , th ey showed my payment on XXXX account to be 60 days late. My co-signer ' s credit score plummeted from XXXX to XXXX . However I had automatic payments setup for both accounts, but the one account w as never deducted from my bank account. The way Sallie Mae do es business is terrible. The employees do not know what information they are giving to people, they also use bullying tactics to get money from the person that took out the loan. They will call and leave no message, then call your co-signer before you have a chance to call them back.
|
| 01/27/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
In XXXX XXXX student loans were opened with Sallie Mae, through the guidance of the XXXX XXXX XXXX XXXX of the loans was in the amount of {$6400.00} ( loan ending in XXXX ) and opened on XXXX XXXX XXXX XXXX, meanwhile the other was for {$5600.00} ( loan ending in XXXX ) and opened on XXXX XXXX XXXX XXXX. The total originating balance was {$12000.00}. * Coming out of school, I started work making less than the national median, and had difficulty beginning the payback process, to which Sallie Mae provided hardship assistance for the first year of the required payback period. through the loan modification they provided, my initial principal balance increased, however, once the hardship lifted and credit reporting became a valid reason to begin payback, I started to repay my balance. To date, I calculated the amount paid back to Sallie Mae is approximately {$10000.00}, meanwhile as of XXXX XXXX XXXX, the current balance for loan XXXX is {$8200.00} and for XXXX is {$6500.00} making the total current balance {$14000.00}. * To summarize, the loan balance started at {$12000.00}, I've already paid XXXX, and it's currently {$14000.00}. On top of this, the harassing collections calls over the past XXXX years have made a poor situation even worse, and I encourage you to listen to any and all recordings attached to my file, as many of them will display my grievances towards this whole situation. I need help in fighting this balance, as there is no way I can defend myself against an unfair contract, in the general benefit of the business against my finances. This might look like a valid model on paper, but in reality, it has completely crippled my financial life, and there is no end in sight. To think how many other people have contracts like this, and how much money these companies are making off of students, explains much of the financial problems that this country as a whole is facing. Please help.
|
| 01/10/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I was on a interest-only graduated repayment plan from approximately mid XXXX to late XXXX. At approximately mid-XXXX XXXX I received the billing for my XX/XX/XXXX payment and was told that my payment would be going from approximately {$190.00} to {$830.00} beginning XX/XX/XXXX. I thought it had to be a mistake as well I did not have the mental bandwidth to address the billing at that time and I thought I would call before the due date to get my payment adjusted since I knew I was on a graduated repayment plan. I called on XX/XX/XXXX and was told that the payment could not be adjusted, that the next step in the graduated plan included full principal and interest beginning XX/XX/XXXX. I explained that I am not working and hadn't been working all of XXXX but had been making interest payments which is what I could afford. I was told again that the payment could not be adjusted but to wait one week until the payment went past due to see if " the system '' would let the representatives make an adjustment. I did wait a week and called back and " the system '' wouldn't let an adjustment be made. This happened to be the very same day that Biden paused repayments on federal student loans. The representatives I spoke with were not sure why they couldn't make an adjusted payment schedule for me but were certain that their " system '' wouldn't allow it. I am writing because to go from a payment of {$190.00} to $ XXXXon a graduated repayment plan, particularly during a pandemic when federal student loans have been paused or otherwise very easy to make arrangements with is insane. To have my payment go up more than 400 % in the span of one month on a graduated payment plan is intended to put me and my family over the edge financially and otherwise ruin my credit. This will cause a severe hardship for us. This shouldn't be legal. I would like Sallie Mae to offer a reasonable graduated repayment option.
|
| 09/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
-The first time my daughter contacted them was XX/XX/2022 to see about lowering her monthly.
They said she was not eligible. She explained her cosigners myself and my husband were not able to help and she was having financial issues as well. She has 3 loans with Sallie Mae. She said she could continue paying one of the 3 but if they can lower the other 2 she was told try in XX/XX/2022. She called in XXXX informed them her rent went up and then they had myself and my husband on the line going over all our monthly expenses they said XXXX again. They said try again we informed them we were not able or my daughter to make the XXXX payments. The loans were not able to pay anything due to financial issues we were all having. They contacted my mother in law because we lived with her once a while ago and said to have us call they could help. Tried again in XX/XX/2022 went through the process they said no again. We are trying to work out payments that my daughter or we can afford. She has with the XXXX loans from Sallie Mae, XXXX with XXXX school loan and her federal loans totaling {$90000.00} in school debt. She lives on her own in NY and pays rent, food, medical bills, car and she is up to date on her XXXX Sallie Mae loan, her XXXX loan just these 2 payments that are hard for her and us to make. We do not own a home and live paycheck to paycheck. I explained any help in lowering the payment would help but they said they can not help.
One of the loans that we asked is now been given to Collections. So, I just do not understand how they would want that instead of trying to help work out a payment that would help us and also pay them. All of our credit is being affected. I had a loan myself with Sallie Mae and in the past I would call and ask for help and they always worked out a plan. I feel they have not in any way tried to help. If you can help us in any way it would be greatly appreciated.
|
| 04/25/2019 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
Hi. I hope all is well. I am writing this letter because I need your assistance in my situation with XXXX XXXX. I have applied for a student loan ( Smart Option ) and have been denied despite of having immaculate credit and high SCORE. XXXX XXXX apparently requests a cosigner but the point is that that I have always been taking care of my own issues and never relied on anyone. Age wise I am young but I am very independent, responsible and as I said I have always taken care of my issues myself and have always been successful. I am very persuasive, persistent and conclude everything that I start. I never leave anything halfway through. I dont understand some policies of XXXX XXXX. Student Loan is for people who are young and want to build a currier for themselves, If somebody has enough income to support a medium or big size loan ( As XXXX XXXX Requests ) why he or she should go to school and create a debt??!!!
I am very anxious to obtain a loan and create a good future for myself and of course with your assistance I will achieve that. Federal Equal Credit Opportunity Act is very clear about loan issues and I believe XXXX XXXX is in clear violation of the said act when they request cosigner for no particular reason. Please assist me to resolve this issue of loan because I am very anxious to start my classes. I am already late due to this tug of war with XXXX XXXX.
XXXX XXXX already placed TWO credit inquiries within my credit reports and these inquiries created an impossible situation with other lenders. Other lenders do not see the inquiries very favorable and most probably will deny my demand and if they place their own inquiries in my reports there will be further damage to my credit scores and as a result I will be damaged directly.
I look forward to a positive outcome and if you need further information please do not hesitate to contact me through this email.
Best Regards,
|
| 07/11/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
In XX/XX/2013 I was involved in a XXXX XXXX XXXX that resulted in my needing to withdraw from school to handle both XXXX and XXXX XXXX. The XXXX XXXX representative I spoke with informed me that medical leaves of absence were covered and I would not face any payment responsibilities while I went through treatments. Within a month XXXX XXXX was calling both myself and my co-signer upwards of 30 times a day demanding immediate payment on my loans. When I explained that I was only temporarily withdrawn from school I was told that, under no circumstances, are medical leaves of absences covered and that payment was due immediately or I would face negative marks to my and my cosigner 's credit. I did not have the ability to pay or return to school so the negative marks were placed. I eventually was able to push for a deferment but was informed that I can only use 12 months for the entire duration of my loans. I was also informed that now my loans do not qualify for six months of no payments. Each time I now go onto any kind of school break ( ie winter or summer breaks ) I am immediately harassed with 30 phone calls a day demanding payments even though I am registered for the following semester and I was told that summer and winter breaks do not count towards not being in school.
I have provided XXXX XXXX with both medical records and police reports of the XXXX XXXX and I have provided them with records of the people I have spoken with at their company. Managers with their company have informed me that lower level reps do not have the authority to " grant promises '' and therefore they do not have honour what was stated. Mine and my cosigner 's credit scores have suffered because of the less than scrupulous practices of XXXX XXXX. They have shamed me for being a victim of XXXX and made it clear that money is the only priority. Looking back I wish I had never opted to attending university.
|
| 03/20/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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When i graduated XXXX XXXX with an XXXX which was around XXXX, I reached out to XXXX XXXX to start making payments on my private loans. I remember being in forbearance for a year or two but then decided to start paying my loans because I wanted to build my credit and get rid of those loans as soon as possible. I had multiple discussions and arguments with Salliemae because they were never willing to work with me on a payment plan. During XXXX, someone I spoke to quoted me a $ XXXX/monthly dollar payment which was absurd giving my salary and expenses ( which I provided to salliemae ). Weeks later, sallie mae sent all my accounts to collections and that impacted my credit score negatively. My credit score literally went from the 700 hundreds to the 500 hundreds. Weeks later, I was having a conversation with another individual at Sallie mae and she noticed that whoever worked on my financial statement missed some expenses and made a mistake on my income which explains why I was quoted a {$2000.00} monthly payment. Now, in order for me to not have a deliquent status and my step dad who is the cosigner on the loan and has retired, i decided to agreed on the monthly payment of {$850.00} a month. Multiple times I have called sallie mae to try to reduced my payment because right now giving the financial situations everyone is going thru, I can not afford to spend almost {$1000.00} in students loans. I do want to pay my loans but they are not working with me to lower my payments. I still live with my parents and I'm honestly having family issues which would require me to move. My options are going to be to either pick up a mortgage or throw money out the window paying rent and forget about paying my students loans for now but I do not want to do that which is why I decided to reach out to you guys.
I hope you guys can help me out with this!
Looking forward to hear from you. Thanks
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| 10/03/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Sallie Mae XXXX XXXX taken on XXXX/XXXX/XXXX - {$18000.00} balance as of XXXX/XXXX/XXXX Loan taken on XXXX/XXXX/XXXX - {$15000.00} balance as of XXXX/XXXX/XXXX Loan taken on XXXX/XXXX/XXXX - {$16000.00} balance as of XXXX/XXXX/XXXX Loan taken on XXXX/XXXX/XXXX - {$16000.00} balance as of XXXX/XXXX/XXXX I feel that Sallie Mae, along with their partner XXXX routinely engage in unfair, deceptive, and illegal practices I am the primary borrower and my mother is the co-signer. We strongly feel that Sallie Mae mis-represented themselves and had us believe that they were a federal student loan servicer and at the end of graduation, we find out that all of my son 's Sallie Mae loans were private which leaves us in terrible debt along with other federal loans that he also has to pay.
We are currently in forbearance that will end in early XXXX. According to Sallie Mae, you are put in delinquency after the forbearance period if you can not start paying your regularly scheduled amounts. This is just horrendous not only for me who literally do not make enough in my first job out of college to be able to pay these loans back, but for my parent as well.
I am also currently also paying other loans. I need Sallie Mae to work with me according to what my currently salary so I can at least start paying back what I can afford to pay back. I 've been told my Sallie Mae that I literally have to be delinquent first, which will ultimately affect my credit, as I 'm just starting out in the corporate world. What are my chances of success if I have to stress so about this currently situation. This is really tough and unfair and clearly I was completely taken off guard when I found out these were all private loans when all along we thought they were federal and under XXXX.
We need alot of help with this student loan crisis which not only affects me, but includes millions of other young people.
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| 01/22/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have been with Sallie Mae since XX/XX/XXXX when I first started college. I have around {$83000.00} of private student loan debt with them due to them raising the interest rates for all of my individual loans which they do not consolidate every month. When I graduated college XX/XX/XXXX Sallie Mae wanted me to pay {$1100.00} a month with a 9-9.75 % interest rate, which was XXXX my monthly income. When I told them I could n't afford that amount they told me there were absolutely no repayment programs I could enter into because they do n't offer any. I had to go into a forbearance period of 9 months in order to figure out how was going to afford these payments. It was n't until 8 months into forbearance ; and calling every week trying to find an affordable solution, that someone in the call center told me that I could apply for a term rate reduction plan. Now all my loans are at 2 % interest rate but I have to reapply and be reevaluated in two years. When I asked what that meant Sallie Mae told me that in two years they would see if they can raise my interest rate back up to 9 % depending on my income earnings. Their program will keep me in the same financial hole I am in now trying to just make minimum payments.
Now that I have been enrolled in the term rate reduction plan, the only way I can be kicked out of the program is if I fail to make all my monthly payments but every month ( for reasons the customer service team fail to explain ) my automatic debit has been canceled on some of my loans. Which causes me a huge amount of XXXX because every monthly due date ( the XXXX of each month ) I have to search through which of my loans payment was n't taken out of and call Sallie Mae trying to get them to fix it. Each time I am on the phone with them they either randomly hang up ; the call randomly dropped, or I am shuffled between XXXX-XXXX customer service personal.
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| 09/08/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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Please be advised this is my SECOND WRITTEN REQUEST. I filed a report to Sallie Mae through CFPB that I do not have a balance with them! Sallie Mae then reported the loan was taken out with the XXXX XXXX. Thus, I contacted the university, and confirmed I did not out a private student loan during the one year I attended the university. I attached my financial aid award letter to confirm this information below. Sallie Mae is now informing me that I will have a derogatory mark on my credit report for not paying on the loan on XX/XX/XXXX. However, I am submitting additional evidence that I did not take out a loan with Sallie Mae at XXXX XXXX. Sallie Mae is required under the Military Lending Act ( MLA ) and Servicemember Civil Relief Act ( SCRA ) to remove falsification from my credit report concerning ALL credit bureaus. Furthermore, a creditor can not require a covered borrower to submit to arbitration or other onerous legal notice provisions in the case of a dispute. The statutory amendments to the MLA in XXXX granted enforcement authority for the MLAs requirements to the agencies specified in section 108 of TILA. These agencies include the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau ( CFPB ), the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Office of the Comptroller of the Currency, and the Federal Trade Commission. State regulators also supervise state- chartered institutions for MLA requirements pursuant to authority granted by state law. Implement statutory changes, including provisions related to administrative enforcement and civil liability for MLA violations ( for knowingly violating the MLA, there is potential for criminal penalties ). I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA, MLA, and SCRA.
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| 04/12/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I am a recent graduate of an Interpreting program and have currently begun working within my field. Accepting a position in my field resulted in a financial gap in my salary ( I took a XXXX % pay-cut from my last XXXX job ). Upon contacting my private student loan provider I alerted them of my financial change and requested other payment options. They refused to work with me in order to find a suitable repayment plan. I have been paying back my private loans since I was in college, never missing a payment, and their only solution to my financial situation was to allow my private loan debt to go to collections. I refuse to accept that they are unwilling to extend the term of my loans, making payments affordable for me. I understand fully that I am responsible for paying back my student loan debt and I am not trying to justify not paying what I borrowed. I am simply making a minimal ( entry-level ) salary and am need assistance on repayment plans. If my private student loans provider extended the term of my loans, my payment would become affordable. They have refused to do so because my total debt is {$2000.00} less than the acceptable amount of debt a borrower needs to extend payment terms. I graduated one year ago, and am finally perusing the career I dreamed of in college. Now my student loan providers have suggested I quit this job in order to work at a restaurant so I can make ends meet on an unfairly large monthly student loan payment. They are making it impossible for me to continue working in the field, that I went to school for in the first place, in order to obtain a higher paying job to pay them back ( at 10 % ) for the education I will not be utilizing. I ca n't believe that any student loan provider would refuse to give their borrowers alternative payment plans. I am simply looking for accommodation for entry-level salary borrowers that is fair.
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| 03/03/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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My son XXXX XXXX is in school and will receive his PHD in XXXX. He has student loans through Sallie Mae. Sallie Mae has made his loans revert to payment status as of right now. My son uploaded deferment information on XX/XX/XXXX and again on the XXXX with no response. He then called Sallie Mae on the XXXX of XXXX and was told they had received the information and it would be 5 - 7 more days. I am a cosigner on his loans. I called into XXXX XXXX on XX/XX/XXXX and was hung up on twice. The first gentleman I spoke with was XXXX. He found his information and then began to process this information. The phoned was cut off and I had to call back twice more. I finally got XXXX on the phone who then told me it would be another 10- 15 days. I explained to her this was unacceptable as this will not put a mark on our credit reports as being late. I called back on Wednesday XX/XX/XXXX and was told that the deferment was only allowed for 48 months and that his loans were now due. The person on the phone was rude at that time so I asked to speak with a supervisor. XXXX who was a supervisor came on the phone to explain that the loans were now due and my son has no other options but to call the loan resolution department. At that time there were 28 people ahead of us so we decided to call back on XX/XX/XXXX. I called into the loan resolution team at ( XXXX ) XXXX at XXXX am. I finally had someone pick up the phone at XXXX am. The lady on the phone did not give her name but said he had no other options but he may be able to reduce the payment to $ XXXX. Before I could ask a question this person has left me on hold now for over one hour. My son is in school and I do have a job. Now according to the recording there are 48 people ahead of me as I guess the representatives want us to hang up. As of right now I have been on hold for 1 hour and 30 minutes with no one picking up.
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| 12/16/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My daughter attempted to pay off her student loan on XXXX/XXXX/2015 using the " current amount '' on the Sallie Mae website. The account has a daily accrual rate but nowhere on the payment site ( i took screenshots ) does it state that this is really not the " current amount ''. We later found from " escalation department supervisor - XXXX '' that the " current amount '' is simply the last statement balance amount.
To complicate matters, Sallie Mae, withdrew the amount out of the wrong account which of course created insufficient funds fees and of course more accrued daily interest.
The possibility of selecting the wrong account was entertained by Sallie Mae. However, paying off your student loan is a huge accomplishment and my daughter and her mother worked together to celebrate this event. The account had been auto debiting from her personal checking account for months and when the payment was made the computer automatically selected the correct primary account ( the one it had been automatically using ) and they happily typed in the full amount, " current amount '' and pressed pay and confirm.
Although the amount of interest is not even close to the payoff amount, it is still her hard earned money ( plus {$30.00} ISF charged to her mother and I ) plus an additional {$45.00} in accrued interest.
After 4 phone calls the problem is still not corrected, her loan still not paid, due to Sallie Mae waiting to receive notification from our bank that the money was not in the account they tried to debit before they can do anything. I am simply wondering, as of XXXX/XXXX/2015 how many kids this has happened to and how much extra money Sallie Mae has collected when the consumer gets frustrated and just gives up.
The consumer of Sallie Mae is encouraged to use auto debit ( website ) however this access method is not accurate and misleading. Consumer beware!
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| 05/26/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I contacted this XXXX when these loans first went into repay to get better repayment plans. Found out they have a completely different policy than other XXXX XXXX where as you must contact them 3 months prior to loan entering repay status to discuss better repayment plans. No notification was received at all about this in advance. Assuming similar to my federal loans this was the same. They told me I had to be late on my payment in order to speak to anyone which I didn't want to do but that was the only way. First day late I called, I was on hold for literally XXXX until I speak to someone. They were rude, they asked all kinds of questions on finances which I fully disclosed then told me that they would move my late payment to the end of the loan to " help me out and get caught up '' and waive the late fee on that payment if I gave them my debit card up front so they could auto withdraw my payment. No Way, wasn't late this was their doing. I recently made a payment in XXXX for two months ( XXXX ) nothing should have been due to XXXX. Well I received a late notice and interest/fees charged for XXXX. My interest rates are at XXXX and 11.85 % which is ridiculous since my federal rates are much lower and I have a great credit score. These people are thieves, do not fully disclose their practices and notify in advance when you should call and make arrangement for better payment options ( extended payments ). Force you to pay late in order to speak to someone. They need to be investigated! This co. is a shame and they are misleading kids with their high rates and deceptive practices. It must stop, I pay my loans on time and when I try to get ahead this happens and they XXXX me again. There are actually people that want to pay their loans and do the right thing and there are predators like Salle Mae that want to take advantage for their own financial gain.
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| 08/09/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I obtained student loans from Sallie Mae when I was completing my XXXX education. Everything was alright with the loans until I went into repayment after graduation. I was misled about the type of loan I had and the interest rates. I was told that the interest rates would be capped at a certain percentage, but every month my interest rates increase by 0.25 % and all 4 of my loans are above 10.5 % and still increasing. I tried to call Sallie Mae to discuss this and they told me that the interest rates do not cap at a certain percentage. Sallie Mae told me that I would receive a 0.25 % interest rate deduction due to me being signed up for auto pay, but no deduction is reflected in my loan balances. I 've tried to call Sallie Mae to get my interest rate decreased, but they said the only way that I can have my interest rates reduced is if my loans default. I do n't see why my loans have to default in order to get my interest rate lowered. That 's absurd. I pay over $ 4,000/ month in bills and Sallie Mae refuses to work with me, but continues to scam myself and other consumers with their fraudulent practices. I try to keep up with my loan payments but it 's hard to when every month my loan balance increases instead of decreases because I 'm paying more in interest rates than principal. This is unacceptable and Sallie Mae needs to fix this. I 've tried to call customer service on numerous occasions to assist with lowering my interest rates but get nowhere with their very poor customer service. I have a loan balance totalling over {$25000.00} that I have been having a difficult time paying on because I have other loans and bills to manage but the balance does n't decrease because of the interest rate. Why will Sallie Mae not work with me to lower my interest rates until my loans default? That is ridiculous and this type of practice needs to be looked into.
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| 01/27/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
Servicemember |
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I have used Sallie Mae for my Private student loans since XX/XX/XXXX to XX/XX/XXXX. After I received my degrees. I started to try and repay the loans, But was told by Sallie Mae that they did not have an income based repayment program. I was told that i must go into forbearance and pay XXXX dollars a month to place the loans into forbearance. When i told them that i had no means to be able to make the payments they continued to make me defer on the loans. In XX/XX/XXXX I joined the Military, and with the military all they were able to do is allow me to have loan forgiveness until XX/XX/XXXX where i will continue to have to make payments on the loans. I notified them that even with the military paychecks i will not be able to afford the monthly payments that they require. I have been having constant issues with trying to be able to work with them on how to pay off the loans. I have no other options, and saw articles about CFPB pursuing Sallie Mae about reasons that i have had to deal with. I am hoping to be able to get some answers. I have talked to multiple employees and managers at sallie mae, they have even told me to ignore the collection calls from their company and just keep paying for forbearance. The calls were so consistent that i was receiving a call from them everyday for weeks. i continued to answer and explain the situation to a new employee daily. I have also spoken to managers at Sallie Mae and they told me that i have no other option but to continue to not pay on the loans. These forbearance payments that i was making also do not go towards my loans interests. My Loans continued to gain interest even though i was paying XXXX a month for the forbearance. i have no other options and this company has continued to work with me, and make a plan that works for both of us. Also I have loans with this company for my XXXX through XXXX College.
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| 05/19/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I have XXXX from college and borrowed XXXX and XXXX from sallie Mae in XX/XX/XXXX and XX/XX/XXXX. Since the loan now is past the six month mark and payments are through the roof. Over XXXX a month combined. I am unable to pay this amount and my mother the cosigner is unable as well. My father is deceased so that is not an option either. To make a long story ahort I have been dealing with sallie Mae since XX/XX/XXXX. They has me give all my and my co signers financial info for a rate reduction program that they said I was eligible for at XXXX a month and 2 percent interest for two Years and after two years we reevaluate they had me put a months for earance on the loan as well. Now the program has ceased and they claim its due to their mistake in me putting the loan into forbearance. I had to give all financial info for both again. Now it 's being denied due to processing stating that my mom made XXXX in XX/XX/XXXX. She did not tell them this nor did she make that. She made XXXX and would never inflate it like that also they say she has XXXX in a savings account in XX/XX/XXXX as well. She does not if she did she would not need their money. She has an annuity that can not be touched that 's about it. They will not do the rate reduction program now and we 're very abrupt about it and I am unable to pay the over XXXX dollars a month. I am not refusing to pay. I am able and willing to pay through the rate reduction program and if in XXXX years my situation changes we will reevaluate then and go from there. Please if you can help I would appreciate it. They are untruthful for their own convience. And I just need help to pay the loan at the rate in which I can afford. I did not add that the loans at present are 7.5 and 8 percent. I am not sure what your agency does but any input would help. I was told no from sallie Mae yesterday XX/XX/XXXX. Thank you XXXX
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| 03/25/2020 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
Servicemember |
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My son is enrolled at XXXX XXXX University ( XXXX ). He applied to Sallie Mae for an education loan online in XX/XX/2019 for {$13.00}, XXXX. He emailed me in XX/XX/2019 asking that I co-sign his loan. I told him that I would have to see the terms and condition first before making a decision. I logged onto the Sallie Mae link he sent and started filling out the application to view his loan information. I started filling out the required information, but did not complete the application because I disagreed with the loan terms. The main disagreement points were : ( 1 ) it was what I consider to be an excessive interest rate and ( 2 ) it was a Variable Interest Rate loan. My son may have accepted those loan terms, but as co-signer, I did not accept the loan 's terms because I was shopping around for more favorable loan options. However, I did elect the required " fixed monthly payments of {$25.00} while you [ my son ] are in school and for a separation period of 6 billing periods thereafter. '' ( Reference : Update on your loan application : Action Required pg 2. Repayment Options para. 1. Accessed via email XX/XX/2019 ). I was surprised to receive an email from Sallie Mae requiring a {$120.00} payment, which I never consented to paying. However, I did make the payment on behalf of my son because he could not afford to and I did not want to damage my credit rating. I believe that in trying to push/sell their high interest variable interest rate loan, Sallie Mae not only cut corners by processing an incomplete application ( mine ), but also approved me as a co-signer without my explicit consent. I consider the aforementioned business actions fraudulent and identity theft. I contacted Sallie Mae on numerous occasions, but to no avail. I have also filed multiple complaints against Sallie Mae, but so far I am still awaiting a satisfactory resolution.
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| 09/28/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am complaining yet again about Sallie Mae and the insane interest charges on my account. I check my account on XX/XX/22 and the total charges were {$26000.00}. I check a few days later XX/XX/22 the charges are {$26000.00}. Is Sallie mae ridiculous? I have gotten 3 loans with this private loan company and have been charged insane interest rates.
Plus I tried to file a XXXX discharge with Sallie Mae and they refused it. I only work Part part and even with Social Security you allowed work credits. So sallie mae is going against Social security as well. Than they lied to me and said with the final loan I took I needed a co-signer for a " JUST IN CASE '' need and If I didn't get one I could not take the loan. Then when I signed up and sent a release of a co-signer they denied that as well and never told me that I had to make additional payments to get my cosigner released which is my mother and she is permanently XXXX. So that was unfair to her and me.
I even talked to XXXX XXXX the so called company that Sallie mae sends they XXXX discharges to and they asked me if I was XXXX before the loans were given to me and I said YES I WAS. XXXX XXXX that is consider PREDATORY LENDING against a XXXX individual. So Sallie Mae did predatory lending charges against me and my mother. I have complained about this to CFPB before and Sallie Mae has not and will not make any effort to help at all. Myself and my mother are both permanently XXXX and I said before I or my mother will NOT be taken advantage of by a predatory lender. Sallie Mae can send over all the paper work they want to. Sallie Mae and XXXX was sued already for predatory lending charges against students. They need let another civil class action lawsuit against them again. This is complete and unfair treatment against 2 XXXX women and this needs to be Stopped. Sallie mae are predatory lenders.
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| 06/22/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I requested a loan of {$12000.00} from XXXX XXXX in XX/XX/XXXX. Three disbursements were made.XX/XX/XXXX for {$4700.00}, XX/XX/XXXX for {$4700.00} and XX/XX/XXXX for $ XXXX.Total disbursed {$9500.00}. I graduated XX/XX/XXXX. Throughout the term of the loan I had placed the loan into deferment. In XX/XX/XXXX I called XXXX XXXX to inquire why my principal balance reflected total amount owed {$13000.00}. I was told by two customer service representatives that during my deferment my student loan accrued capitalized interest. The issue I have is with how this information is disclosed on my billing statement. My billing statement reflects the actual principal of {$9500.00}. actual funds I borrowed and then it shows current principalb {$13000.00}. this is very confusing. In addition it is inaccurate according to XXXX XXXX dictionary online principal is defined as : a matter or thing of primary importance : such as a ( 1 ) : a capital sum earning interest, due as a debt, or used as a fund. In addition according to XXXX XXXX dictionary online Th term interest is defined as a : a charge for borrowed money generally a percentage of the amount borrowed. Disclosing an increased amount and defining it as principal would indicate an additional amount borrowed, however it is interest and should be disclosed on monthly billing statements as capitalized interest NOT PRINICIPAL. Since this is not part of the funds borrowed it should be separated and disclosed as such including the dates of the deferrment period. This will lead to decreased student loan debt and more transparency. My goal is to help alleviate the burden placed on graduate students, in addition, XXXX XXXX offers few options to negotiate repayment. Except forbearance or deferrement. There are no options to alleviate the payment based on income. They are forcing students to accrue more debt.
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| 06/23/2021 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Loan taken over by XXXX XXXX consumer from Sallie Mae. I am California as a travel nurse. I communicate with Sallie Mae via email and phone call because I am a travel nurse. I received a statement saying I owe almost {$3000.00} and it aint even say as NJ REQUIRES, this is an attempt to collect a debt! I had my mail opened because this was new communication for me. I didnt receive proper communication from XXXX XXXX because there was a cease and desist order on my account proper to this. They were not able to communicate, No calls, no emails, no texts and the rep verified such! Was told it was placed XX/XX/2021 by XXXX XXXX Consumer. They took loan over on XX/XX/2021. Called Sallie Mae who confirmed that this was never placed on their side. Spoke with a manager XXXX who stated they didnt not have to show proof of cease and desist even though I explained. I want to provide an explanation of why my credit would be two months late and the Sallie Mae is paid off. He would not provide a call number for my record or hes last initial. I asked for it to escalated to a manger because now I am late and Im going between Sallie Mae saying they didnt have that on there and XXXX XXXX Consumer. He told me a XXXX would call me back. I asked what her title was and he said shes above me. I asked him what that meant, he said he didnt have to tell me what kind of manager she was. I stated that it was ridiculous is she an asst manager, a manager, level one manager, level two manager? If I called back is she the only XXXX thats a manager? He hung up on me. The only communication I had gotten was a letter saying I owe {$3000.00}. No one could tell me why the cease and desist was placed and. I one can offer a solution to so that I can provide an explanation and a way to catch up and one will provide proof of the error so that I can have my credit corrected.
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| 06/23/2021 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Loan taken over by XXXX XXXX consumer from Sallie Mae. I am California as a travel nurse. I communicate with Sallie Mae via email and phone call because I am a XXXX XXXX. I received a statement saying I owe almost {$3000.00} and it aint even say as NJ REQUIRES, this is an attempt to collect a debt! I had my mail opened because this was new communication for me. I didnt receive proper communication from XXXX XXXX because there was a cease and desist order on my account proper to this. They were not able to communicate, No calls, no emails, no texts and the rep verified such! Was told it was placed XX/XX/2021 by XXXX XXXX Consumer. They took loan over on XX/XX/2021. Called Sallie Mae who confirmed that this was never placed on their side. Spoke with a manager XXXX who stated they didnt not have to show proof of cease and desist even though I explained. I want to provide an explanation of why my credit would be two months late and the Sallie Mae is paid off. He would not provide a call number for my record or hes last initial. I asked for it to escalated to a manger because now I am late and Im going between Sallie Mae saying they didnt have that on there and XXXX XXXX Consumer. He told me a XXXX would call me back. I asked what her title was and he said shes above me. I asked him what that meant, he said he didnt have to tell me what kind of manager she was. I stated that it was ridiculous is she an asst manager, a manager, level one manager, level two manager? If I called back is she the only XXXX thats a manager? He hung up on me. The only communication I had gotten was a letter saying I owe {$3000.00}. No one could tell me why the cease and desist was placed and. I one can offer a solution to so that I can provide an explanation and a way to catch up and one will provide proof of the error so that I can have my credit corrected.
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| 05/04/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I received a loan from Sallie Mae XX/XX/2016 to help pay for my schooling at XXXX XXXX University in Alabama. The loan amount was for {$10000.00}. I am the primary on the loan and my grandmother is the cosigner. For the past three months ( starting XX/XX/2016 ), Sallie Mae has been hounding my grandmother and myself to start paying the interest on the loan. I told them that I am still a fulltime student at XXXX and can not make payments right now because I do not work. I told them that I would like to defer the payments until I graduated. I was told that I did not make that choice at the beginning of applying for the loan ; so I filled out a deferment form and faxed it to Sallie Mae. The calls stopped for a week, and then started right back. They were calling my grandmother five and six times a day asking her for money. My grandmother told them to stop calling and that we already faxed in the Deferment Form to Sallie Mae, however, each time se spoke with them, they gave her a different explanation as to why they still were calling and why the Deferment Form was no good. The customer service representatives for Sallie Mae, as well as the Managers my grandmother and I spoke with were rude and aggressive. My grandmother is XXXX years old and they were very disrespectful to her. I have an Aunt that is a debt collections attorney and she even spoke with Sallie Mae asking what exactly was the issue with accepting the Deferment Form ; however, when Sallie Mae found out she was an attorney, they told her that everything was fine and they would update my account to show that the Deferment Form was received and to stop calling. However, the calls started again a week after that phone call and are still continuing to this day ... even after my grandmother told Sallie Mae to stop calling and correspond with her only through mail documents.
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| 01/24/2024 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I requested a payment plan to help lower XXXX of my loans. I am struggling in life and trying my hardest to financially get by. I am XXXX XXXX and going through financial hardship. I dont know what else to do or what else Sallie Mae can do to help me. I worry about my wellbeing and I feel taunted by Sallie Mae. I make payments which does nothing to my total balance because of interest. I feel stuck like I am going nowhere in life. Especially now Sallie Mae marked my account as more than 60 days past due. I paid the amount due and I paid the past due amount. I provided proof of payment and I requested for Sallie Mae to take away the delinquency remarks from my credit report. They reviewed my dispute and did nothing about my credit. This happened before! They dont care about anyones wellbeing they just want their money. They dont care if someone passes away owing them money. If theres anything someone can learn from my experience, please never borrow from private loans when attending higher education. I was pressured by my XXXX XXXX guidance counselor and my single mother to go to XXXX. I didnt qualify for XXXX I wasnt sure what to get my degree in and I failed myself for not getting the accurate therapy in childhood and early adulthood. I had mental breakdowns every semester and I begged my mother to let me come home. Instead she would ask me to stay and push through. Even though I graduated from school I am now drowning in debt. Please do your best in high school to get scholarships and full rides. If youre someone like me start off at a XXXX XXXX then transfer to a XXXX XXXX XXXXXXXX. This way youre not drowning in debt. I literally get sick to my stomach when I open my Sallie Mae app. I know Im not the only one going through this experience. Please save yourself and stay away from Sallie Mae and other other private lenders.
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| 06/17/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I had issues with Sallie Mae previously where they " supposedly '' communicated with me electronically, and had changed my payment amount without my knowledge. They finally called me a week before the loans I had were to go 60 days late ( even though the issue was their change earlier than the agreed, and failed to communicate the change ). As a result of that, I constantly have to Decline for the to communicate with me electronically. In this case, working with them they were able to enroll me in a rate reduction program. Well, I have been still struggling to make the payments with this decrease, and now they have sent me a notification that it is about to expire.
With the new amounts there will be no way that I will be able to make the payments, so I contacted them to ask for assistance. They told me I had no options at this moment. As I asked further their suggestion on handling the situation was to " XXXX ( XX/XX/2021, XXXX XXXX ) : If you are unable to make your payment on the due date in full, I suggest making a payment for the amount you can afford. In the event your loan falls past due by 5 days, at that time our in-house collections team will reach out to you and may offer options that we do not offer in the service department. " The problem with this, is that in order to even get the reduction, they " FORCED '' me to have auto debit so they just pull the payment. So there isn't even an option for me to " pay the amount I can afford ''. To make things worse here, is that since the marked all 3 of my loans as 60 days late the last time, my credit still has not recovered, so refinancing with a better lender is not an option ( and I applied to all of them ). I am really frustrated as Sallie Mae has seemed like a predatory since the start, and it still does not appear to be any end in site for dealing with this company.
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| 03/12/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Not only does this complaint involve dealing with my lender, it also involves the repaying of my loan. In XX/XX/XXXX I called to see if I could get my payments reduced because I would not be able to make XX/XX/XXXX payment. I was told my loan payment must be past due before anything could be done, which I think is absolutely ridiculous. So I waited to call again after my XX/XX/XXXX was past due to see what could be done, after having to talk to XXXX different people and such a huge hassle I was told they could do nothing and I was not qualified for help, and at this point it was mid-late XX/XX/XXXX. I ask if there was anything they could do to get help and I was told that I needed to wait another 30 days to see if other options opened up after I missed another payment, which again I think that is absolutely ridiculous. I was also told that my account would not be marked late on my credit reports until 60 days past due and as long as I got into a program before then I would avoid any negative marks on my credit report. So I again called in mid XX/XX/XXXX about 10 times over two weeks and had to wait 45 to over an hour on hold, and never ended up talking to any one because of the long wait time. One of the times someone answered, and all I heard was back ground noise then I was hung up on, which is one of the most unprofessional things I have ever experienced with Sallie Mae. I finally got a hold of someone the end of XX/XX/XXXX and was still not 60 days past due yet because the lady told me I was XXXX days late, and was finally qualified for lower payments and lower interest. However, I just saw today that my credit reports have been file with negative reports of XXXX days late, so I was blatantly lied to about the reporting, and this could all have been avoided if they would have helped me In XX/XX/XXXX or XX/XX/XXXX
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| 05/01/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have had it with Sallie Mae. Not o my have they told me I can only forbear my loans for a year, they have continuously messed up my account. I always have to give them a call to fix a forberance, because for some reason their agents do not have the common knowledge of what accounts to forbear. I asked on XXXX XXXX ( for the second t ime ) to fo rbear my loan ending in XXXX . The first time they missed it, I assumed it was an error so I called and asked them to fix it. I already paid my XXXX dollars to forbear my loans, I have the loan numbers and everything ( something I would expect the agent to know already since they ask for all your information before hand ). Some how, they still want to show that my loan is not forbeared AND that I am behind on my loan! If I called on the XXXX XXXX XXXX and attempt to get it fixed ; while being assured it is fixed ... I expect to see it fixed on XXXX XXXX ! I am tired of dealing with Sallie Mae. To know that the only way you can get a repayment plan is of you default on your loans ( was told by consumer advocates ) sickens me! I regret ever using them! Something needs to get fixed, before I seek legal counsel. This is literally the third time this happened, and the second time I am making a complaint about it. I am so lost on what to do, and I feel like I should just let them all default and stop trying to make payments because I wonder if they are even going through! If my forbearance can not go through, what makes them think I believe they received my payments ... Or trust them with my bank account information! I am a new mother! I work full-time, and my income level is not going to work for what they want me to pay back every month, let alone the manner they treat their borrowers. I am adding the screenshot of when I called them, and my balances!
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| 04/28/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American |
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Basically I'm the co-signer on my daughter 's student loan with Sallie Mae, a private lender. We had no idea the mess we were getting ourselves into when we took out student loans approximately 7 years ago. This company is a predatory lender and something needs to be done to stop them from continuing to do business.
My daughter originally borrowed {$62000.00} for college. We found out much later that the loan has a variable interest rate. Never new that was possible except for mortgages. Anyway she's paid on the loan for approximately four years and did utilize some of the forbearance that were available.
Currently, her loan balance is {$80000.00} and the current interest being charged is XXXX - 15 %. We contacted Sallie May XX/XX/2022 ( on or about ) to ask about payment reduction. We underwent a financial review and the only option given to us was to pay interest only for 6 mos. So instead of a {$1200.00} a month payment, we could pay {$950.00} the interest. Since we didn't see this as helping the situation, we declined.
So currently, her payment coming up for XX/XX/XXXX is {$1300.00}. I've personally made the payments to bring her account current for XXXX, XXXX, XXXX, XXXX and will make the XXXX payment but my savings is nearly depleted and these payments are not sustainable. We have both depleted our savings and will have no alternative but to default. I'm making this complaint to see if there is any recourse for us. We would like to keep the loan in good standing but would need a reasonable loan payment amount. This company is ruthless, unscrupulous and they market themselves as helping people!! They need to be stopped!!! If you have any information about a class action law suit, please send it to me. Any other guidance you can provide will be appreciated!! Please reply as soon as possible. Thank you!
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| 07/06/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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When I started XXXX School I was told the only way I could attend was to do it through private student loans. Federal loans were not even an option for me. The school office acted like it was so easy and that is the way most people get to go to school. I was never talked to about what I really was doing and about how I was going to pay it back. I believe the schools and student loan companies are in it together and all they care about is making money and nothing about the person that is taking on the loan. I picked a school that at first seemed like they were a great XXXX school but really all they wanted from me was my money. It was like they were trying to sell me a new car instead of help someone become a better member of society. Anyways my grandfather who is also my number one supporter signed away his life on my loans. In the end the school XXXX XXXX XXXX and failed me a semester away from graduating and said that maybe i was meant to be a stay at home mom instead of a nurse. After that my life went down hill and it continues to go down hill. My husband and I had to file for bankruptcy and now I have XXXX XXXX calling me multiple times a day and also calling and scaring the XXXX out of my elderly grandfather. They won't accept my payment of {$250.00} a month, they say thats not enough? They are rude when I speak with them on the phone and they are not wiling to help me out at all. I always thought a little bit of money would be better then none at all. I don't know what to do. I feel like there are no options. How can the world let this happen around us? These companies are just not only bullying students but they are bullying the cosigners as well. They need to be stopped! There needs to be more information given to students before they just sign a student loan. We need to get this under control.
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| 12/06/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have want to remove a co-signer from a private loan that I got through Sallie Mae to go to school and they have refused to do so. I followed THEIR guidelines for doing so by obtaining my degree and sending them a transcript, showing that I am financially able to pay the loan, and made XXXX non XXXX late payments as they requested after my disenrollment. I am not sure what else I am to do if they do not follow their own guidelines. I believe that they, Sallie Mae, for whatever reason are not following their own guidelines in reference to my account. I have no issue with continuing my agreement without my co-signer and I am unsure why Sallie Mae has not allowed me to remove the co-signer as the reason to have a cosigner is for that fact of being financially secure. Also on a side not they apply a {$10.00} charge to my account if I make my payments one or more days past the payment due date. For example the payment is due on the XXXX of every month, if I make a payment on the XXXX I incur the fee, which is fine as a business practice but I am unsure if because of that they are unable/unwilling to remove my cosigner. I have made no XXXX late payments to Sallie Mae and that is reflected in my credit reports as well. I seek to remove my co-signer because when my account does come due on the XXXX, they begin calling my co-signers home and work multiple time a day after he has asked them to stop, it places an undue hardship on my co-signer being on the loan. I understand that I must make an effort to make MY payments on or before the due date but also according to " standard late '' guidelines I am not late. As I said I am not 30, 90, or 120 late to Sallie Mae therefore I am unsure why they prey on my co-signer as they do. To reiterate the point I followed THEIR guidelines and would like my co-signer removed.
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| 07/14/2017 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Problem with the interest rate
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Web |
Servicemember |
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My name is XXXX XXXX ( da ughter- XXXX ), we called Sallie Mae on XXXX / XXXX / XXXX and applied for a Smart Option Student Loan and was approved for {$10000.00}, which aligns to my daughter 's school obligations. We chose the Fixed-Deferred option with an interest rate of 9.827 %, which we were quoted and told that would be on the document when we went online to e-sign/accept the terms. Nothing was mentioned of APR during this conversation, at all! When we finished the call, my daughter and I signed onto our accounts to each complete the acceptance/e-signing process. I noticed right away that the Deferred-Fixed option was chosen, but the interest rate indicated a 10.38 % and no mention of an APR. I called customer service back and asked why I was seeing on screen the 10.38 %, and not the 9.827 % I was quoted/accepted over the phone. Neither the representative on the phone nor their supervisor ( when I asked to speak with after th e 3rd time being put on hold because she did n't understand, nor could explain why I was seeing the differe nce ) could explain why this was happening. The supervisor was very empathetic saying that he totally understood what I was asking and agreed, but when I asked why this was he could n't explain it! I 've accepted the current rate, because he reassured me that the true rate was 9.827 % ( only because we are at the deadline of having to secure my daughter 's spot at school ), and that I was going to be contacting the CFPB to intervene. I asked the supervisor if the 9.827 % was the rate with the 10.38 % being the APR, and he said he could n't tell why, but that they had to show the 10.38 % online due to a law. This does n't make any sense at all and need help in this matter! I do n't want my daughter having to overpay on a rate that was quoted but misrepresented.
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| 04/19/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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My last payment was in XX/XX/XXXX. I have struggling throughout the pandemic and am on the brink of homelessness. I called to see if I could pause payments for 6 months and get a forbearance to bring my account current ( XXXX past due ). After being transferred around to three different reps asking the same questions and also asking for private information not related to the loan. Ex. If I have any interviews scheduled. Sallie Mae rep stated the only option I had was to pay. I have no money. I am about to be living in my car. Sallie Mae then stated again I have to pay. I stated again I have {$0.00}. They said there were no other options. I asked them what would happen with this loan if I died, since my XXXX father cosigned- if they would come after him. The rep stated that the loan would be written off. I replied with " I guess there's not No Options then '' and hung up.
Sallie Mae called the local police to go out to my home and harass my XXXX father and myself at XXXX at night under the guise of a " wellness check '' The police demanded entry to my home and grabbed the security door knob twice trying to enter. The officer said that " she called and said you told her you were going to kill yourself '' which is a blatant lie. Sallie Mae rep called and lied to the local pd. Who not only attempted to enter my home, harassed my XXXX father and had their hands on their guns the entire time. Luckily, I know my rights and they left without incident.
They stated the phone call was recorded so there's a record with them. I didn't record it myself but will be recording everything from them going forward.
Orginal loan amount : XXXX Original disbursement date : XXXX Repayment since XXXX Current balance : {$8500.00} 86 days past due Last payment received : XX/XX/XXXX Amount of last payment : {$370.00}
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| 08/11/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem with the payoff process at the end of the loan
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Web |
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On XXXX XXXX, I initiated a loan payoff for 3 accounts through offer I received from my XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX XXXX XXXX and XXXX rec 'd their wire transfers. Sallie Mae, online showed no payment made. On XX/XX/XXXX I called and they said they sent wire transfer of {$7500.00} back, even though my name and cust # was referenced. They then gave me a physical address in XXXX XXXX and insisted that a paper check had to be sent there. On XX/XX/XXXX, XXXX XXXX XXXX mailed it out. On XXXX I made calls again as Sallie Mae online showed no payment and now has increased what I owe by approx {$88.00} interest. Sallie Mae said that they do not receive payments in XXXX, had no idea why I was given that address, didn't know where the ck was and that a paper check had to be mailed to XXXX. So I told XXXX XXXX XXXX XXXX that and gave them address in XXXX that I was given, which I had checked and double-checked while I was on the phone w Sallie Mae. XXXX stopped payment on the first check. Today, XX/XX/2020, Sallie Mae called me and asked me to read the front and back of the check to them, a check that I have never been in possession of! I told them a new ck was being sent to PA. I checked the address with them and they then gave me a different zipcode extension number! Hopefully it is applied correctly. Sallie Mae is every time I call in talking to me as if I have a student loan even though every time I tell them it is a personal loan, give my loan #, plus the phone tree requires you to denote if you are calling about a personal or student loan. Over a month has passed and they now expect me to pay {$88.00} in interest. I am now paying interest to two different institutions on the same funds. I will call them and ask for a refund of one months interest. My email is : XXXX XXXX XXXX Thank you.
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| 07/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XXXX XXXX is the loan service I got my student loan for XXXX from and though I did not continue my education at XXXX for my own person reason which I will not disclose, I am not responsible for paying off the loan. My mother cosigned on the loan for me at the time and I am not quite sure of the date that I called XXXX XXXX is check what I would pay every single month once my grace period was over but I do remember the female telling me about {$25.00} or {$50.00} a month after the grace period. I was fine with that because not only do I owe other loan services money, I work two part time jobs that don't pay as well as I'd like and I have to pay my credit card bill along with my phone bill. So {$50.00} was good enough for me and from the way the lady spoke to me she seemed as if that would work well for her as well. I was unaware that from the month of XX/XX/2017, accrued interest was being put on my loan and has been, to this day that I am reporting this, it's still being put on there. When I first checked the loan to start paying it off in XXXX on the XXXX of {$50.00} the loan was at {$12000.00} and now, the time that I am writing this the loan is at {$13000.00}. Any money I am putting towards the loan for XXXX XXXX means nothing when the accrued interest rate bumps it back up dramatically. I am unable to do anything and if I go too long without paying it because it's in my mother 's name and I have to make 12 payments to finally release her as the cosigner, she's worried about her credit score decreasing. I am only XXXX year old, I am trying my hardest to work two jobs so I can do what I promised and pay my loans off. Getting a job at my age is hard enough but it's even harder when any money I do earn from my jobs goes straight to XXXX XXXX but it's not making any difference in the loan itself.
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| 03/20/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Starting 3 years ago, I have tried to reach out to reach out to Sallie Mae to see how I can start settling my student loan and had trouble getting in touch with someone to help me get information on my account. In the meantime, my grandfather, who is the co-signer on the loan has been harassed by debt collectors threatening to sue him, but not giving any specifics of how much it owed or how he/I can settle this loan.
Eventually I figured out my debt got sold to XXXX XXXX.
Since then, I have reached out to get started on my repayment options with XXXX only to have been lead to shady websites and broken links I even have been given disconnected contact numbers. This has been an ongoing process for about 2 years.
I then was pointed to a credit repair service that I thought could help me get to the bottom of this situation. When I would talk to this service, they claimed that this loan was shown as being " none reported '' ( I have a downloaded PDF that reflects this ). The service was working for over 6 months to get this taken off my record but it didn't seem there was much else they could do, so I discontinued the service. According to the service, this would eventually get sorted out, it would just take time to reflect on the record.
In the meantime, I have disputed the loan on my credit report on both XX/XX/XXXX and XX/XX/XXXX to see if I could resolve it this way both times the loan was verified as accurate.
My complaint is not necessarily about the repair service, although I am unsure whether they've mislead me to believe this loan is not detected on my record. Instead, this complaint is about the loan company and a lack of feedback on how I can get information on this loan. This has greatly impacted my credit score, and I'd like to start getting this sorted as soon as possible.
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| 10/18/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I received an email that Sallie Mae responded to my CFPB complaint however my complaint was closed due to Sallie Mae not being able to offer any type of help. As stated in their response a manger attempted to call me on XX/XX/2021 regarding my issue of lowering my payments, the manager left a voicemail with no extension number for me to get back in contact with her, I called customer service literally 3 or 5 minutes after she called me and they too were no able to get in contact with the manager who called me whos name is XXXX. Sallie Mae advised me that due to XXXX not leaving a call back number/extension they would get another manager or supervisor to call me, I have yet received another call, I have called several times after this and still have been told another manager or supervisor will call me but again no one has. With Sallie Mae knowing my financial situation and them still stating I have no repayment options to lower my payments is ridiculous, how do they expect me to pay almost {$500.00} a month will other bills and having to provide for myself and survive. I really had high hopes that XXXX wouldve resolved this correctly but since they did not I am filing another complaint and will be looking into legal representation since again my issue is not resolved nor has a manager or supervisor tried to get in contact with me since XX/XX/XXXX, all calls are recorded so they can clearly listen to when I called back in 5 minutes after I missed a call from a manager who didnt leave a call back number/extension, Sallie Mae can also listen to the recorded conversations where I have been told numerous times a manager or supervisor will call me and has not, I will continue to seek help about this situation which is why I will be getting legal representation involved if my problem is not resolved
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| 10/20/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
Older American |
|
Sallie Mae.
3 promissory loans included in my XXXX XXXX XX/XX/XXXX On XX/XX/XXXX they sent a letter indicating a party on the loan has filed for bankruptcy an automatic stay you will not receive correspondence, including billing statements, for the duration of the bankruptcy case and online access will be unavailable. In addition, any pending loan disbursement or future schedule payments have been cancelled.
They have cancelled receipts of future payments for 55 months.
On XX/XX/XXXX, they received notification of discharge from bankruptcy. No objection was submitted fully aware no payments have been received. These are promissory notes -unsecured loans. They began to send letters for payment and I explain per their letters if you have been in bankruptcy let them know, I did. But they already knew that. I am also going through a divorce. I did not receive any educational benefit from the loans, they were past statute for collection. They state they are defined by IRS statue, I explained 2 people can not claim the same exemption., the borrower or the co- signer. Both did not get the same benefit. They subsequently send letters stating they will be charged off, and 1099 C, Cancellation of debt will be issued..
By sending a 1099c this now become income, and not a debt. When this becomes taxable income it is not longer a debt. you can not collect on income. This has to be removed from my credit report. they cant have it both ways. In addition, when I contacted the credit bureau because they listed it as a charge off instead of bankruptcy the changed the dates as write of XXXX to keep on credit record till XXXX.
It should be removed effective immediately for the deceptive practices on all three of my credit reports and the joint borrowers.
these are abusive and deceptive practices i
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| 08/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I graduated in XXXX. They gave 12 months after graduation before repayment began. Before the 1st payment was due I contacted Sallie Mae to see if I could receive forbearance or deferment due to not working and not being able to afford tye current monthly payment of {$570.00} Which was due XX/XX/XXXX. I was informed nothing could be done except to apply for my payment to be lowered based off of my income in which I did on XX/XX/XXXX. My payments were lowered to {$350.00} of which I could not afford so I asked if any other options were available. I was informed that I can find a company willing to purchase or consolidate my loan, go back to school, borrow from friends and family or ask my cosigner to cover the amount until I am able to cover it and pay my cosigner back. Due to the pandemic my cosigner is unable to help. I am currently past due {$1300.00} since the 1st payment due date in XXXX. Although I'm currently searching for employment since graduation I have no relief from my loan servicer. I call weekly to keep them updated with my financial status, and I always ask is there anything else to be done that can help refrain from default but unfortunately there is no relief and every call made I am told to borrow more money from family and cosigner. With the pandemic still in effect I Dont understand why there is no other relief available to borrowers. The payment amounts are easy to cause default especially to someone like myself who in unwillingly unemployed for the time being. I tried to navigate the site for help with difficulty making payments but was directed to calling my servicer for help which was already done atleast once weekly/biweekly, and information on filing chapter XX/XX/XXXX & XX/XX/XXXX bankruptcy and what will happen if your account becomes delinquent or defaults.
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| 04/20/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/XXXX I refinanced two of my five loans with XXXX XXXX through XXXX. Due to having made on time payments to these XXXX XXXX loans while throughout the refinancing process, the amount due was less than the amount borrowed through XXXX, resulting in overpayment of the two XXXX XXXX loans ( {$260.00} & {$380.00} ) at the time of refinancing. This resulted in a credit to the XXXX XXXX loans, leaving me in positive balance. On XX/XX/XXXX I called XXXX XXXX to request the positive balances of these two loans be applied to a loan still in negative balance. The customer service representative I spoke to replied that they could accomplish this, and I ended the call thinking that it would be handled.
7 days later, the request still had not been completed. The positive balance had disappeared from the two loans and had not been credited to the existing loan. The transaction record for my loans showed a Credit Balance Refund for the {$260.00} & {$380.00}, but the money has not been refunded to my bank account, nor credited to any of my existing loans. Once more I called to request the credit be applied. The customer service representative stated flippantly that this was " their busy period '' and " the back office '' would need to handle this request. She stated that she would put in another request. Neither of these things were mentioned in my first call. It has now been one month since my loans were in positive balance and 16 days since I called to get the balance redistributed with no result other than the disappearance of my credits.
As a customer of XXXX XXXX, I would prefer my requests be handled in a timely and polite manner. Neither of these elements has ever been a part of my dealings with this company. I am extremely dissatisfied with their service and actions as a company.
|
| 06/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This is a followup to case XXXX which Sallie Mae responded to and you closed without input from me. Their response was misleading and downright false. I replied with this feedback, thinking it would reopen the case. I have now learned that I must submit a new complaint, which is somewhat confounding. I have consolidated my loan with another company since Sallie Mae engages in dishonest practices. Here is the content of my feedback to the initial complaint : " I have verified with XXXX XXXX from Sallie Mae 's legal department that NO FIXED RATE OPTION WAS GIVEN DURING MY APPLICATION PROCESS. XXXX XXXX claims that my school ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ) was the reason that I did n't have the option, that the school only allows them to offer Variable Rate Loans. According to XXXX XXXX at XXXX, this is false. Logic also dictates that this is completely false. The school has no control over my private loan. I have no idea why XXXX XXXX would tell me such a fabrication but I 've contacted my state rep and Senators and plan to introduce legislation to outlaw this type of corruption and banks taking advantage of students. To repeat : XXXX XXXX from Sallie Mae 's legal department confirmed to me in a telephone conversation on XXXX XXXX, 2017 that I was never offered a fixed rate and said the reason was because my school ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) does not allow Sallie Mae to give students fixed rate loans. XXXX XXXX with the Financial Aid dept at XXXX disputed this in a phone call on the same date. " We have no control over it. It 's a private loan. That does not make any sense '' was her exact quote. I have attached screen caps from a new loan application for XXXX to show that the type of loan ( fixed rate or variable rate ) is never offered. Thank you. ''
|
| 03/22/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Sallie Mea 's total amounts are inconsistent. Each time I called on XX/XX/2017 I was given a different amount that I owe. I called and spoke to agent XXXX and was told I had a past due amount of {$290.00} with a total amount of due of {$580.00}. I had to hang up to get missing information to complete my transaction because I was doing a forbearance and was given an amount by agent XXXX. Who then told me I owe a total amount of {$290.00} and owe {$580.00}.
I checked my online statement and the amount that was past due on my online balance was {$290.00} with a total past due of {$580.00}.
After I refreshed my computer the total amount was then change to {$590.00} and the past due remain to {$290.00}.
I called back and spoke with XXXX agent XXXX and told him what happened and he said that the amount I was originally given was not reflecting late charges of {$15.00} which gives me a total of {$590.00}. While he said this the amount on my online statement reflected {$590.00}. I told him I needed to speak to someone who could fix the amounts so that they reflected the amounts they were giving me he gave me the number ( XXXX ) XXXX. I thought and he said they could fix it. This number redirected me to agent XXXX who then said that my late fees were {$14.00} and on his end he saw a total past due amount of {$580.00} with out the late fee of {$14.00}. This would make more sense due to the reflected amount, but at this point Sallie Mea should be audited. It seems like every time someone calls the amounts keep changing. I would like a full audit of this loan bank and your agency should keep eyes on them for inconsistency in fees and loan amounts that other customers may be having. Also, all conversations were recorded on there end and I have screen captures to prove their inconsistency.
|
| 01/31/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
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While in XXXX college I decided to move on an pursue a degree at a XXXX college and decided to look out of state. After applying and getting into XXXX XXXX XXXX, I worried about the cost of attendance and wondered how I could pay for this. My parents who at the time were supporting XXXX children with only XXXX income decided to send me to college, but looked into federal loan options to help me. After finding out that the federal loan system would give me less the a fraction of the tuition ( even though my parents did not make sufficient enough money to support our family and send me to school ) so I had no choice but to look into private loans. I was completely incompetent with regards to any financial literacy and Sallie Mae took direct advantage of that by assuring me and my parents that the loan would be easily repayable and that there were repayment options. They also denied my parents as co-signers and made me look to other immediate family. Now after graduation I am in over XXXX dollars of debt with over XXXX in interest because of the ridiculous rates and I only make about XXXX of the total in salary every year. I also have XXXX in federal debts and have filed for repayment programs to assist me in this crisis. Looking back on the experience, I was persuaded into accepting a ridiculous loan that in the end was a terrible investment because the education I received was EXTREMELY poor for the cost. I would have never even considered this loan had I had not been to young and nave to realize what a dangerous mistake this was, but the company took complete advantage of the fact that the material was so new and confusing. Terrible education should not cost that of a mortgage and because of this reality the education system has truly failed students looking for a better future.
|
| 07/09/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I attended XXXX XXXX University to further my education after High School. I was a first time generation college student in my family and I was unable to afford my college education without student loans. I looked into Sallie Mae and they assured me they would work with me once I was graduated. Instead of explaining that it is better to take our yearly loans, they told me semester loans would be the best. After XXXX college, I had XXXX separate loans at Sallie Mae at 9 % interest a piece. I sent in XXXX monthly payments of {$25.00} for XXXX loans to lower my interest rate during college. However, for XXXX years, my mother and I were harrassed by the company for " not paying the payments on time '' even though my mom sent checks every month. My mother works at our bank and has copies of all checks sent to Sallie Mae with the dates written and when they were cashed by Sallie Mae. In XXXX of 2015, XXXX sent back only ONE of my XXXX payments and said I did not have any loans with them. How XXXX check of XXXX, that were mailed in the same envelope, got returned I will never understand. I have been charged a late fee for that, even though our XXXX checks had been cashed. Then, I came to realize that for the XXXX years we were being harrassed. My loan payments were being applied to all the wrong loans after months of promises that it was fixed for good this time. Because of Sallie Mae wrongly applying my loans, I was the one pentalized with a late fee. I have called for help on my payments and they are not helping me at all. They said my XXXX payments could equal up to {$1300.00} a month and I am currently earning {$1100.00} a month. Sallie Mae harrassed my mother and I at our work places, even after those numbers were put on a " NO CALL LIST '' and we almost lost our jobs as a result.
|
| 02/25/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
|
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I have been dealing with debilitating medical issues since six months after graduating from college. I applied for XXXX clearance of my loans through SallieMae and was denied the first time around. I filed a complaint and within a week was asked by SallieMae to send in a new XXXX application. As frustrating as it was to have to ask the doctor to again fill out paperwork that she had already filled out I complied. My account was apparently placed on an administrated forbearance while the application was processed. However, I was not notified that this was the case ( and my elderly grandmother, who is the cosigner, kept receiving calls and mailings asking for payments, which she made ). After waiting for months for information on the application I received a bill for a very random amount. I called to inquire and after being put on hold for almost an hour and being transferred four times I was finally informed that my XXXX application had been approved. They told me to ignore the bill that everything would be cleared by the following week. After speaking to my grandmother I found out that she had made a payment of several hundred dollars just a few days before and the money was taken despite the XXXX application having been approved!!! It has been a few weeks now and I just received a statement that my monthly payment of more than {$500.00} is due in XXXX! I just called and was informed that I should just ignore it and that it should be cleared before the payment is due. I will try to explain this to my grandmother ( who is nearly deaf ) and hope that she does n't pay the bill again. The customer service and communication of SallieMae has been both manipulative ( in taking advantage of my Grandmother ) and lacking ( as no one informed me even when my XXXX was approved )!!!
|
| 04/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
On XXXX XXXX, 2015, I was involved in an automobile accident that resulted in a XXXX. Following two months of not being able to work - doctor 's orders - I began working half time on XXXX XXXX, 2015. During this period of time I have had no income. I hope to be working full time again after two more weeks of recovery and only then will I again have full time income. I have tried my best to work with Sallie Mae to get through this period of recovery and lost wages. Several phone calls later and all I was told was that my account is " all messed up '' and that it will be straightened out with the latest phone call. I was also told by that Customer Service employee that I should " ignore all phone calls '' as this situation would be resolved. I just checked my Credit Score and found out that they have not straightened out this situation - in fact they had placed on my credit record a delinquency that has severely negatively impacted my credit score and the credit score of my co-signor. I contacted Sallie Mae again and have been told that nothing can be done about this. Upon checking my Sallie Mae account on XXXX XXXX, I had a letter stating that I needed to pay over {$600.00} in order for a negative report not to be submitted to my credit record. They have already submitted that negative report! I am now hoping to begin further education this summer for a degree in XXXX XXXX. However, the way Sallie Mae has handled and, according to their representative " messed up, '' my account, I am now afraid that I will not be able to financially pursue my education objectives. And, I am afraid that my credit record will be negatively impacted by their " mess up '' and reporting to credit bureaus after I was assured this matter was cleared up on XXXX XXXX. I am at a total loss ... ..
|
| 11/01/2019 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
We applied to Sallie Mae for a 1-year CD with an advertised rate of 2.35 % on Monday XX/XX/2019 and initiated the process to fund the CD with funds that were available in our main savings account. We provided our personal financial information, bank account information and accurately responded to security verification questions at that time. And then we heard nothing from Sallie Mae - not an email, phone call or acknowledgment of any kind. We weren't given the opportunity to set up an account, a confirmation number or a way to check on the status of the application. Four business days later - on the evening of XXXX XXXX - we received an email from " XXXX '' requesting additional documents that should have been requested at the time of application. We contacted Sallie Mae twice by phone with time-sucking attempts to understand the status of the application. A lengthy XXXX XXXX phone call earlier in the day had revealed the application hadn't been processed after sitting with Sallie Mae for four business days. We during that call were unable to learn when the application might be processed or get information on why the application was delayed. The Sallie Mae representative said she had no way to send confirmation or other details about the application to us electronically. We on XXXX XXXX canceled the application by email. In our opinion, Sallie Mae is falsely advertising returns that are higher than competitors, gaining access personal financial information in the process, and then suspiciously not following through. We on XXXX XXXX turned to an online competitor and opened an account and CD in 15 minutes, with funding confirmed the next business day. Why Sallie Mae didn't do that, with advertising to open an online account at an attractive rate, is a mystery.
|
| 03/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae is the epitome of a company that the CFPB is supposed to protect borrowers from. Their interest rates are exorbitant ( borderline predatory considering a high percentage of borrowers are under the age of 21 ) and their " options to help '' the borrower will only leave you out of significantly more money than you were initially paying. I needed private loans because of a lack of assistance from the federal program, and having to pay for school by myself ; now I realize that I would rather have not gone to college than deal with Sallie Mae post-graduation. Their coronavirus response is nothing short of abysmal considering they are offering one month of forbearance while interest still accrues- leaving borrowers effected by this virus with an increased monthly payment. The entire coronavirus issue is completely out of borrowers control and they will be the ones footing the bill instead of a company with XXXX XXXX dollars in assets. My income is being effected by this and now I will be the one who gets hit the hardest because Sallie Mae lacks any sense of Corporate Social Responsibility. What this company is doing to borrowers is plain wrong and they will end up bankrupting borrowers rather than taking some initiative themselves. The greed of companies like Sallie Mae are unmatched by any other aspects of society and per usual they will be allowed to get away with whatever they please as they are a private lender. As somebody who works full-time with multiple part time jobs and is barely able to make payments I know a majority of people are in a much worse position than I am and even I am struggling. Allowing companies like Sallie Mae continue to thrive off others suffering is plain wrong and they will bleed borrowers dry until there is nothing left.
|
| 09/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
Our family and the families of our cosigners are XXXX and people with Limited English Proficient ( LEP ).
When applying to Sallie Mae Bank for a student loan to pay for tuition at XXXX University, we did not receive any explanation from this Banks about the financial risks for the borrower and his cosigners. That is, no clarifications were provided either in English or in XXXX through an interpreter ( XXXX is our native language ). We were not told what amount of payments is expected and what consequences the delay in payments, the inability to make payments, and so on will entail. It seems that Bank is simply trying to involve more people in the process of obtaining a student loan for his greater safety, that is, Bank puts his financial security first, and not the financial security of his customers.
As practice shows, when requesting a credit line, any bank limits the amount of the loan and this is not considered discrimination. This is a concern for the financial security of the borrower.
We paid the required amounts on time throughout the entire time. We continued to behave responsibly towards Bank and our cosigners. We made several full payments in Sallie Mae Bank even while our son is still student. We continue to make payments to Sallie Mae Bank, but our financial resources have run out.
Now our son can not find a job, because in connection with the COVID-19 pandemic, employers will extend staff reductions, not hiring, Again, we were ready to pay off the student loan debt in accordance with our income. But now, given the dismissive attitude of Sallie Mae Bank towards us as his clients and his unwillingness to provide us with any assistance in a difficult economic situation, we consider it fair to cancel the existing contracts for student loans.
|
| 09/19/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American, Servicemember |
|
They are not just calling me everyday, three to even five sometimes more per day, they ( XXXX XXXX - Sallie Mae ) even emails me daily, sometimes more than once a day. The fact 's are this is my grandson 's loan I am only a co-signer. He is not in default but having an issue between XXXX XXXX ( whom really is the big problem ) and acquiring a loan to get back into school. They kicked him out the day before finals because our loan was not complete which put him into an XXXX. We got a loan through XXXX and the school refuses to enroll him so the loan ca n't be excepted. It is bad enough that he is paying XXXX for classes he had XXXX in and was not allowed to finish the semester but the fact the kicked him out right at finals ... is wrong. I am trying to help him and XXXX is trying to resolve this and get a forbearance or something but no one is helping him. In the meantime I am being harassed for being a co-signer and this is not only illegal but beyond stressful. They are emotionally tormenting me, harassing me, stalking me via phone and email. I am a XXXX year old woman and I can not have this kind of XXXX daily. They need to work with my grandson so I can further co-sign but to harass me for signing when he is only a few days late and not DEFAULTING it abusive!!! I ant something done NOW please help us and help me I am too old for this kind of worry, stress and craziness. A co-signer should NOT be Harassed EVER. Notified of the issue yes but stalked via phone and email several times a day ... that is mentally tormenting and stalking me. Sallie Mae needs to be punished for this behavior and in away that will make them think twice before allowing this kind of torment especially to a co-signer. Please help us. Please!!!
Respectfully Yours, XXXX XXXX
|
| 04/24/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Good Afternoon, I previously had XXXX loans with Sallie Mae. XXXX stafford loan for undergraduate study ( approx. {$1000.00} ) and XXXX XXXX degree smart loans ( approx $ XXXX ). Sallie Mae sold off my stafford loan to a company called XXXX. Back in XXXX 2015 I decided to consoldate the loans through XXXX XXXX and payoff the XXXX XXXX loan. After XXXX was paid in full, on XXXX XXXX 2015 my spouse intiated a wire transfer to pay off the XXXX Sallie Mae student loans using Sallie Mae provided information over the phone. Sallie Mae 's account information and address were confirmed and the wire transfer went through.
A few days later it was discovered that I had a positive credit of {$13000.00} in my stafford loan with XXXX which was previously at a zero balance. I called Sallie Mae with XXXX XXXX on the line and they again confirmed that all information for the wire transfer was accurate, however, through an internal problem between the XXXX companies, XXXX received the funds.
Sallie Mae is denying all responsibility and XXXX has refused to return the funds. I have been receiving threatening calls and emails from Sallie Mae demanding payment on a loan that was paid 2 months ago, and continue to incur late fees and interest on my account. I am in the process of disputing the loans with XXXX, XXXX, and XXXX.
Sallie Mae continues to state that they have nothing to do with XXXX, however, my stafford loan has an identical account number to my smart loans and they use the same call center ; when I called Sallie Mae with a Senior XXXX XXXX representative we were transferred to XXXX.
Any assistance would be much appreciated. I have documentation from XXXX XXXX with payoff information including Sallie Mae as the payee, Sallie Mae address, and trace number.
|
| 07/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/19 I received an email from Sallie Mae that a student loan was denied and it listed XXXX as the credit reporting agency. When I looked on my credit report I could see a new hard inquiry had been done by Sallie Mae on XX/XX/19. I did not apply for a loan with Sallie Mae on that date. It had me listed as a co-signer of the application and allowed me to pull up a copy of the application. It lists clearly that I had not signed nor received a request to sign to be a co-signer. After speaking with my daughter she said she started the application but didnt finish it because she didnt have my information. I contacted Sallie Mae to dispute the inquiry. Sallie Mae said I had to call the police and prosecute my daughter for fraud to have it removed. I tried explaining that no she had not committed fraud, the application was never signed by me and therefore was never completed and they should not have run an inquiry without authorization to do so. The person on the phone just kept over talking me and telling me I had to press fraud charges. How can they run an inquiry on my credit report when the copy of the application they sent me clearly states co-sign never signed. I didnt get an email asking me to sign or anything. It was an incomplete application and never should have been processed to begin with. The inquiry should be removed from XXXX based on that. XXXX will not do anything without a letter from Sallie Mae telling them to remove it from my credit report. Im not sure who made the mistake of processing an inquiry on my credit without permission, either Sallie Mae or XXXX but neither will help me to resolve the issue. My daughter didnt commit fraud the application was not completed and I never signed it so it shouldnt have ever been processed.
|
| 12/28/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Older American |
|
We have a Mastercard through SallieMae and have paid much more than the minimum payment well before the due date. Our credit limit on this card is {$3500.00}. We last used the card on Monday, XX/XX/2021 for {$38.00}. Shortly after we tried to use the card for a {$9.00} purchase and the card was declined. I immediately logged on and saw there should have been over {$600.00} available. I tried calling the company and received messages that they were closed until XX/XX/2021.
Our account not only showed an available balance of over {$600.00}, but it also showed two recent payments : {$400.00} posted on XX/XX/2021, and {$200.00} posted on XX/XX/2021. Both of these payments cleared our bank immediately.
When I finally was able to reach a human at SallieMae, he clearly saw the payments and said although they showed " posted '' they would not actually be applied to our account for 7 days!!! Is this so they can capture the float on those funds??? Each day I have been checking the account for any activity by SallieMae and finally this morning, XX/XX/2021, the {$400.00} payment was processed. The {$200.00} payment has not been processed at the writing of this complaint. I never received an explanation why the card was frozen when it clearly showed available funds on the account.
We find this process absolutely unacceptable for the consumer. It would be understandable if this was an old-fashioned process of checks being written and mailed and SallieMae needed to hold the posting to the account until the checks cleared, but this is all electronic bank-to-bank transactions!!!
I would like a full explanation why this bank requires 7 full days to process a bank-to-bank transaction yet posts the payments to the account while still holding the payment.
|
| 12/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
On XX/XX/XXXX of 2023, I applied for forbearance with Sallie Mae. I was approved for said forbearance and payments were made toward all four of my loans from the company ( that they refuse to consolidate ). At that time, they check both mine and my mother 's credit, affecting both of our credit scores negatively.
We made payments toward all of the loans every month, but continued to get threatening emails saying that the loans were in danger of defaulting. I contacted Sallie Mae again on XX/XX/XXXX of 2023, and they once again said I hadn't been approved for forbearance even though my mother and I had been making payments in the agreed upon amount when we were approved in XXXX. They then said I had to make the payment in order to be approved for the forbearance in spite of being able to see that the payment for XXXX had been made in the same amount they were requesting for the forbearance.
I told them I couldn't afford to make two payments of the same amount in the same month, and that I would pay the following month.
My mother contacted them on XX/XX/XXXX of 2023 in order to be approved for forbearance ; they checked both my and her credit again, negatively affecting our credit scores for a third time.
At that time, I received an email from Sallie Mae stating I had been approved for forbearance. When I called again in XXXX to make a payment, they informed me I owed way over the amount that I was supposed to pay upon being approved for the forbearance again, and then said I had used all of my forbearance even though I had just applied in XXXX and they continued to state that my loans were going to default. My account was never actually in forbearance, and they have not followed through on what they stated in an email sent on XX/XX/XXXX.
|
| 10/20/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On my sallie mae account it only goes as far as XX/XX/XXXX. When i first started my payments were under 180 dollars. On XX/XX/XXXX my loan states i am now paying XXXX. I had a late charge or XXXX because i did not have the money in my account. On XX/XX/XXXX it was XXXX on XX/XX/XXXX my interest went up XXXX. On XX/XX/XXXX my bill became XXXX. On XX/XX/XXXX i had gone through a major hurricane. I had late payments from being out of a job during the hurricane, when i called multiple times i kept getting the ring around. I would call about their hurricane assistance they posted on their site. I would be told they need to check if it was available for me call back in a week. I would wait 2 weeks. I called 4 times and on the 4th time i was told about a forbearance that would bring my late charges down to XXXX, i had to set my bill on autopay for until XX/XX/XXXX if i missed an auto pay date my over 800 dollar bill would restart and i would owe that 800 somthing dollar bill again. Any time i could not make my bill because it was so high and had late charges i would call and they each time gave me a ring around my problems were never solved. XX/XX/XXXX i had accured interest or XXXX. On XX/XX/XXXX on my document it says amount XXXX, interest ( XXXX ), principle ( XXXX ) each month the interest fluctuates either going up or down. Multiple times this company has not omce helped me out especially after hurricane Micheal that caused me to lose my home and everything. I had no job for months. Currently as of XX/XX/XXXX i owed XXXX, interest ( XXXX ) principle ( XXXX ). XX/XX/XXXX i accured an interest or XXXX. I do not understand why im being charged so much when i can barely make the payments somtimes, and their customer care is no help AT ALL.
|
| 09/24/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
Applied for a student loan through Salle Mae in XXXX of this year. Website needed a copy of the borrower 's social security card which was lost. Called Salle Mae to discuss & was told to apply for a new social security card & that the loan only took a day to process so everything should be okay. Social Security send the card to the wrong address ( which is not Salle Mae 's fault ). The loan was delayed due to this issue. But when the card was uploaded they took longer than the 3-5 days the site said it would take to approve. On the 6th day I called them again. I was told they needed a clear copy. I was looking at the copy of the card & told them they had it. The person did find it then transfered me. I was transferred XXXX times and was told everytime they needed a copy. Told all of them they had it and then eventually was told that the loan was approved. The disbursement did not happen when they said it would. I am now getting nasty calls from the school. When I try to look up the loan with XXXX XXXX on-line there is no record of it. I call again and the employee had difficulty in finding the loan. She eventually did and told me it was disbursed today, XX/XX/2015, but did n't tell me how. I had another message from the school, so I called again and was told it was sent by check. They failed to tell me that after the loan is processed it takes 10 days to disburse. They are passed the 10 days. I now have an additional {$130.00} fee due to the lateness. The school is XXXX University in XXXX, MI. I am the co-signer for my daughter and work at a financial institution. I am beyond fustrated with the whole thing. My credit union would never stay in business if we conducted ourselves like that. All of this before the loan is even disbursed.
|
| 09/22/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
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Sallie Mae has been calling my co-signer 's place of work and leaving personal finance information. I called Sallie Mae on XX/XX/XXXX and requested they stop calling that office, and even provided updated contact information. They have continued to call her office, and it has now put her at risk for termination because it is disrupting the work place. Sallie Mae also calls my co-signer 's husband 's cell phone, threatening to take money from his bank. He is not on the loan ( s ) at all. Sallie Mae also called me and my cosigner more than 7 times in 7 days, using multiple numbers. When I agreed to a payment plan, there was a pending transaction in my bank on XX/XX/, but the transaction fell off and nothing went through. I confirmed with my bank that if they showed up as a pending transaction, then they could charge my checking account. Instead, Sallie Mae backed out of the transaction before the XX/XX/XXXX due date, did NOT call me, then later, in XXXX, said the banking account zip code was incorrect, and they were disqualifying me from the repayment program. On XX/XX/XXXX I received an email late in the day saying there was an issue with payment, but I did not get a call or other correspondence, even though I set up the payment by phone with their agents before XX/XX/. I also scheduled 2 additional payments, showing I was committed to the payment plan. Last time I spoke to Sallie Mae on XX/XX/, they offered a settlement around {$25000.00} which I can not afford ; their second resolution offer included a {$7000.00} down payment, reducing my interest rate to 0 %, and allowing a payment less than {$200.00} per month. I am willing to do a payment plan for less than {$200.00} per month, 0 % loan interest, and {$0.00} down payment.
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| 10/17/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Over the last several years we have had numerous difficulties and limited options for loan repayment via Sallie Mae. Our Loan originally had a cosigner in XXXX, our cosigner was a family friend and she passed in XXXX from XXXX. The company required us to supply them with a death certificate to have them removed from the loan and we were told that we were not eligible for any additional loan repayment options or programs until the cosigner was removed from the account. Since we were not direct family with our cosigner we had extreme difficulties obtaining a copy of their death certificate which resulted in us requiring alternative loan deferment options during which Sallie Mae was charging predatory interest rates of over 10 %. My original loan amount was {$13000.00} and now the loan amount is over $ XXXX just from the interest that was charged while I was still in school from XXXX and in a XXXX XXXX XXXX.
We finally got Sallie Mae to remove our cosigner in early XXXX, which we were told would allow for additional options for loan repayment support. That was a lie, Sallie Mae reported that the only options for support were additional forbearance or interest-only payments which are only limited-time options and do not actually support our ability to pay down the loan. We can not afford a {$1400.00} monthly payment, and they are charging an additional {$200.00} a month in interest. At this point, we feel like Sallie Mae is setting us up for failure and loan delinquency, it feels like they have no intentions of supporting us in repaying their loan. There has also been no additional support or relief options provided since the COVID-19 pandemic started and have been continuing to charge more and more interest at a predatory rate.
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| 06/15/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After years of my account being poorly managed and being forced to take my deferment because they say I have no other options. I contacted XXXX XXXX Several times this year, to make sure I was in deferment and no issues. I used deferment to make sure XX/XX/XXXX was covered since I was going back to school in XX/XX/XXXX. I was informed that they would update my enrollment would be updated from the XXXX and everything would be fine, I would just have my XXXX in-school payments to make. On Monday XX/XX/XXXX I called again, since they are calling my co-signer and harrasing him and slandering me. I called XXXX XXXX and was told I was two months past due and informed her I am in school..please check the XXXX XXXX. She told me I had to submit a form and I told her " no '' you can go to the XXXX XXXX and check it! I am not putting up with anymore delays by you. I was put on hold, she checked it and told me she saw it and would submit a form for the update. XX/XX/XXXX Tay ID # XXXX calls my co-signer and tells him that I never pay my bills and this account is so far delinquent. That I have never made any payments. She has slandered me in every aspect and released who knows what else. XX/XX/XXXX XXXX XXXX ID # XXXX I call back to see what is going on with my account since I have just been slandered, they are harrassing my co-signer and I have done my part to handle this account. I was informed the previous person never submitted anything. Nothing has been updated. I am beyond tired of being lied to and slandered by this company, now I do not have the credit to able to move these loans somewhere else. They are no competent enough to do there own job!
update XX/XX/XXXX- still nothing updated and have no clue when anything will be done
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| 02/14/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To be brief, this letter concerns an issue with Sallie Mae and three student loans that I hold with them, which are only weeks away from moving into payment status. As outlined in the attached letter that was submitted to Sallie Mae, I am unable to pay the loans at this time, due to the financial circumstances of myself and my wife. I spent a great deal of time on the phone with them, prior to sending the letter. And, after they received the letter, I received a phonecall from Sallie Mae from what was called the Office of the Customer Advocate. This phonecall identified what I had already been told : they understand I have no money to pay them, but in order to process a forbearance/deferment on my loans, I would have to pay a {$50.00} good faith payment ( possibly for each of the three loans ) and go through the request process every three months. How they can demand money from me, when I have identified I have no money and am asking them for consideration, is beyond me. They also offered another alternative : that they can help me, but I have to let my loans first default. As identified in my letter, I am an Officer with a very large public institution and, as such, a public/civil servant. It is both outside of my nature and against my professional interests to have my student loans default. And, given that I have pinched every XXXX and cut every cost over these last few months, demanding money from me is as offensive as it is ridiculous. They are a for-profit organization profiteering off of those like me who seek higher education. And, here, they are attempting to profit off of my financial distress. I find the entire situation offensive, disrespectful, and ludicrous, which is why I now bring it to your attention.
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| 07/16/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I co-signed the loans for my daughter. They send a reminder via email monthly-before the payment is due. They have misapplied payments numerous times in the past 2 yrs and drive you insane trying to get somebody on the phone to fix it. The woman yesterday blamed my daughter for them not applying the payment correctly. She was rather insistent that my daughter do a phone payment ( bear in mind she was n't even past due ) and urged her to do auto-draft. My daughter told her she would pay online, while she was on the phone. Her letter has XXXX amount-the woman on the phone is telling her a completely different amount due and can not justify why the difference. My daughter hung up on her, after giving her the information for her phone payment. Today they have started the day off at XXXX on my phone with an automated message to call a person that is non-existent. I know that is illegal in the collection agency world so I do n't see how they get away with that. They called my daughter at almost the exact time. She called and got somebody that informed her that the woman yesterday did n't code the account correctly. My daughter explained that she paid online yesterday and the money has already been taken from her checking account. They said the calls would continue for up to 48 hours! That is outrageous-total harassment! They have since called my phone XXXX more times by XXXX. Sallie Mae is going above and beyond to harass my daughter when she has proof that payment was made and the account is XXXX up-to-date. And unfortunately I can not check all XXXX boxes below, but they are NOT handling payments correctly, phone calls persist after we have confirmation they have received them and Customer Service is poor ( at best ).
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| 11/13/2019 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I had a repayment plan with Sallie Mae in which I had auto payment set up with my bank. That payment went out every month with out fail, and as long as I have been with Sallie Mae I had not made a late payment. Well after I graduated, they changed the repayment amount without sending me any notification of the change. I had not worried about the change, as the last documentation I have from them stated that my payment would not change until 6 months after graduation ( with all of my federal loans ). As a result, they marked my accounts as " unpaid '', even though my payment was still being sent ( just not the new amount ). They finally called me in XXXX, and I promptly called them back. The new payment amounts were much more than I could pay, so they worked with me to decrease the interest rate and reduce the payment amount. But, at the same time I called them they reported all of my accounts as " 90 days late ''. The issue with this is that it negatively decreased my credit report causing my revolving accounts to be decreased giving me less options to look for better options than Sallie Mae. On the calls with the people from Sallie Mae, they stated that once I made 3 payments in this new plan, the 90 day late 's would be dropped from my reporting. This was not the case, and it still shows as late. In addition to this, it does not seem right that Sallie Mae can charge higher rates on private student loans, yet they aren't really treated as a private loan ( that could be available for bankruptcy ). I hope that I can continue making the payments to Sallie Mae, although with their negative effects on my credit, and their inability to offer any repayment options like the Federal Loans, I am not sure it is possible.
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| 09/19/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/18, I reached out to XXXX XXXX in regards to a charge-off that I noticed on my credit report. After waiting to hear back from a dispute that I opened through XXXX, it was noted that XXXX XXXX was not willing to budge on this. I first spoke with a gentleman named XXXX XXXX. When I was speaking with XXXX, I expressed the issue at hand. He first was upset that I did not update my address immediately with him. I expressed how due to personal issues, housing was not consistent and there was no address to update with him for a good period of time. Then, after hearing the amount due, I offered to make small monthly payments but they refused. I was told that if I do not pay the full amount due now, they would report it to a third party which would then in return not allow me to get future jobs of liscenures. I was then told that I need to ask family, friends, and coworkers to pay the amount. I told them I have no-one to ask and I then was hung up on. I then called back, spoke to a supervisor and was told I would get a call back. I then recieved a call back from a different supervisor and she again was unwilling to work with me on anything. I stated my situation and they refused to do anything with deferrment post dated. I was on XXXX, food stamps etc during this time, and they refuse to do anything. After speaking with University XXXX XXXX, they are not too sure why the loan was even taken out in the first place. I attempted to then call XXXX XXXX once more, but no answer or return call. The experience has been horrible. I am willing to do small monthly payments, but they refuse. I do not like the fact that I was threatened with my future livelihood, nor the fact that were entirely unwilling to work with me.
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| 01/10/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I want Sallie Mae to stop calling family members, friends, ex husband and ex boyfriends ( people who dont have anything in relation to this loan and matter ) to put pressure on me start paying them. I am constantly calling Sallie Mae, last call I made was XX/XX/XXXX to find a way to have an agreement between us and make reasonable payments for my loans. I keep communication with them but they keep calling other people and its causing me huge problems with my husband and with them as well b cause they want to get these phone calls from Sallie Mae since they have nothing to do with me anymore. In XX/XX/XXXX I had a big argument with my case manager and warned her not to call other people who know me just to pressure and pay I told her I wasnt recording her and that whatever they are doing IS ILLEGAL and she apologized and told me they wont do that again, my husband and I got separated for that reason because a few of ex boyfriends and ex husband kept coaling me for that matter. Its getting out of hand. However, they did it again on XX/XX/XXXX. These people called me asking to tell XXXX XXXX not to call them. I dont know how to make them stop. I keep contact with them at least twice a month and they have evidence of that in their recordings. This is destroying my marriage and i urgently need help to make them stop calling people who are not in the loan and are not even related to me. Please help me. Because of this my husband, who wasnt gon na help me paying my student loan, while I Prepare for my boards to get into a XXXX ( XXXX XXXX ), do not want to help me. Please help me. Thank you! The file attached was sent to me my ex husband who is tired of getting this calls and causing trouble with his wife as well.
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| 05/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Other features, terms, or problems
- Other problem
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Web |
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I was informed on XX/XX/2020 via email that my account was placed in a frozen status based on suspicious activity. The letter stated to contact them as soon as possible to resolve the issue. I called on XX/XX/XXXX and was told by XXXX I needed to submit by postal mail a color copy of my ID and 3 bank statements OR pay the balance due to unfreeze the account. I asked what led to this - were their suspicious charges? The response was " can not explain suspicious activity or confirm there even is any ''.
I had already reviewed the charges posted to the account and they were all legit.
I sent the requested info by postal mail and continued to pay the balance in full by due date.
The next statement arrived and found the rewards feature of the account had also been frozen.
I called to follow-up on XX/XX/2020 and was told by XXXX they had not received the requested documents - to call back in a week or so.
I called to follow-up on XX/XX/202 and was told by XXXX they have not received the requested documents and someone would call me when they arrived.
I called to follow up on XX/XX/2020 and was told by XXXX she could not confirm whether the requested documents had arrived or not. I told her that I had since paid the balance in full - could they unfreeze the account? She said no - I must submit the requested documents AND pay the balance in full. This was a change from what I was originally told.
I am left to wonder - if they can not provide any info on the alleged suspicious activity - had my identity been compromised? Or some other suspicious activity in my name occurring? Am I the one they are suspicious of? It seems very unreasonable to take this action and refuse to provide any additional info.
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| 11/29/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am the cosigner on my son 's college loans. We were able to pay off all of his loans after receiving a lump sum of money. I used the repay links on the XXXX XXXX website, and it looked like they went through but the loans were not paid by my bank. I made several phone calls to XXXX XXXX who first told me the bank was declining payment. The bank ( XXXX ) claimed that they had not received any information or attempts from XXXX XXXX, which turned out to be true ... at that point ( a week after the first attempted payment ) XXXX XXXX told me it was because the amount was over $ 100K when all 4 loans were totalled. At that point, I tried to submit each repayment separately. This still didn't work so 2 days later I called again. This time the XXXX XXXX rep submitted 2 repayment requests at the same time that I submitted all of them ... and all 6 went through, for an overpayment of $ XXXX. I called to try to get it reversed and they said they could send me a check in 10 days. When I insisted that they were at least partially at fault, they said they could reverse the charges in 5 days. I waited 6 business days and " chatted '' with their customer service online again to see why I still had not received the money ... they told me XXXX today, XX/XX/XXXX, 2 weeks after my initial attempt to repay the loan ) that because the amount was so large it had to be approved by a " director '' and that would take an additional 10 days. They said they would not pay interest despite holding my money for what will now be close to 4 weeks. This is causing me completely unnecessary and inappropriate hardship and expense, is due to their complete failure of any proactive communication, and I suspect is a illegal. Please help me.
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| 04/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I am the co-signer on my daughters Sallie Mae loans. M y daughter stopped making her payment in XXXX XXXX XXXX . Her loan is currently in default. Since that time I have had several phone conversations with representatives a t Sallie Mae abou t the situation. My daughter has been out of communication with me for over 2 years. I do not know about her work situation or how to contact her. I have provide Sallie Mae the most current information I h ave on her. In XXXX I was told by a Sallie Mae supervisor that they would use the resources at their disposal to connect with her. I explained that I could not pay what they were asking as I am already paying another private Student Loan of hers which is {$720.00} per month. I ca n't afford anything more. They needed to find her and figure this out with her. In XXXX I spoke with Sallie Mae agai n and provided an address and phone number for a he place of employment based on her LinkedIn profile. In XXXX when I spoke with Sallie Mae aga in they informed me that they had not tried to find or reach out to her but needed me to pay. I do not understand why with the resources at their disposal they have no accountability to track her down and fit out what her ability to pay is? I was very disappointed that they did nothing with the information I provided them to find her and provided no solution for me. Since this is a Federal lo an do n't they have an obligation to at the very least provide solutions for the borrow and to do that need to find a way to be in communication with her? It does n't appear to me that they are doing the jobs they are being paid to do. Instead they call me constantly at work, home and on my cell and offer nothing.
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| 11/04/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I graduated in XXXX of 2016. I earn $ XXXX full time. I have government loans as well as {$85000.00} in Sallie mae private loans. There are XXXX loans total with separate payments. The total of the XXXX loans is roughly XXXX month payment with interest rates as high as 10.5 %. I can not possibly make this payment. My cosigner is my mother and she can not assume this payment because she is taking care of my step father who has XXXX and they have medial bills. Sallie Mae 's only offer is forbearance or interest only which forbearing my loan would not help since my income is what it is right now. I am in a year lease where I work and can not move. Interest only payments would be almost as high as my standard payment. Sallie mae only allows 10 year standard. If it could be drawn out to 20-25 years, it would definitely be doable, and my cosigner could help as well. We have exhausted all refinancing companies, with denials from all. I do not have any credit right now since I just started working, and although my mother has outstanding credit and credit history, she is denied because of her debt ratio ( because of my loans ). I really, really need help extending these loans out to 20 years. I know I have an obligation, but there is no way I could possibly pay XXXX. Sallie Mae will not work with us on this. Not at all. We have even gone so far as to look at bankruptcy or a debt relief program. Please, please, Sallie Mae ... ..I know you want your money, why wo n't you work with us? Extend my loan, you will get your payments. Please help us. I have XXXX in government loans, but they will let me use an income based payment. My mother has XXXX Parent plus loan which she consolidated to lower her payments as well.
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| 03/01/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I have a couple loans through Sallie Mae. I had to have a co-signer and that was the easier part. I think for student loans they are pretty hard to acquire them without a co-signer. I'm XXXX, seriously. I do find it very difficult to talk to some one, change contact information, deferment, forbearance etc. I am still in school, and every time you turn around I have to get in contact to change it in school deferment. The do not call you just once. If you have multiple loans with them you get an email, phone call and text message to you and your cosigner er each loan. So your getting multiple calls, emails and texts. This happens over multiple days, It is down right annoying. There is no way to limit this or even change the method of contact. This is on the border of harassment. I have tried every semester ( yes I literally have to call each time ) to update that I am still in school, fight to get a deferment or forbearance, etc. This time I literally have called daily for a week, I still have not fixed anything, and now the loans are late for payment. Each time I call no matter what time of day it is. There was one time that the wait was over 3 hours, 2 hours, 1 hour and another time it changed to 77 people ahead of you 62, 34, literally it is impossible to reach anyone. It is not possible to download a form to submit, you would have to sit on the line all day to do this. When you work this is impossible. This is going to affect mine and my cosigner 's credit, and I really can not get any where. I am still in school and am trying to finish my XXXX, this ads an extra level of stress each semester when you have to call and report in or get things changed. No one has time for such crazy nonsense.
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| 08/30/2022 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account information incorrect
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Web |
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By checking my credit report on XX/XX/XXXX, I discovered the following : -Sallie Mae posted that in XX/XX/XXXX I was 60 days late on a student loan payment, and 90 days late in XX/XX/XXXX.
_____________________________________________________________________ On XX/XX/XXXX, I submitted the following letter to Sallie Mae 's Credit Retraction Department : To Whom it May Concern, On my XXXX credit report, it reports that I was 90+ days past due on loan # XXXX, attached.
Per the attached Sallie Mae statements for accounting ending in ****, I have paid on time. I am enrolled in auto-pay, which ensures that the total amount due will be automatically deducted from my account before the due date.
This is the schedule of payments reported on my statements ( attached ) from XX/XX/XXXX to XX/XX/XXXX : XX/XX/XXXX Amount Due {$9.00} *Amount Paid {$9.00} ( On Auto Pay ) * XX/XX/XXXX Amount Due {$9.00} *Amount Paid {$9.00} ( On Auto Pay ) * XX/XX/XXXX Amount Due {$9.00} *Amount Paid {$9.00} ( On Auto Pay ) * XX/XX/XXXX Amount Due {$8.00} *Amount Paid {$9.00} ( On Auto Pay ) * XX/XX/XXXX Amount Due {$8.00} *Amount Paid {$8.00} ( On Auto Pay ) * XX/XX/XXXX Amount Due {$25.00} *Amount Paid {$180.00} ( Manual payments on XX/XX/XXXX ) * Can you correct this mistake on my credit report?
_____________________________________________________________ On XX/XX/XXXX, I received a response letter from Sallie Mae 's Credit Bureau Management stating, " We investigated your concerns and conluded that the information we're reporting to the consumer reporting agencies is accurate. '' Despite the proof that I paid the total amount due reflected on the monthly statements, and on time, they came to that decision.
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| 02/02/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT As a living breathing woman I am aware of my unalienable rights which have been infringed upon.
I am stopping all communication through medians other than that through Mail, this is including that of my consumer report. I am demanding that you stop all collection activities and that includes reporting anything to my consumer report with the consumer reporting agencies, creditor, and debt collectors. In pursuant to 15 USC 1692C ( C ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt I am refusing to pay the alleged debt, and if once again anytime you communicate with me I demand that it must be through mail and that all other mediums are cease and desist at once. I am aware of my open end credit plan as defined in 15 USC 1602, With that being said i am also aware of my Unlimited credit file and also the fact that there is a credit FILE and I want to see the transactional history, I want to see my audit trail ( File ) To verify this alleged debt that you are stating me the living person is obligated to pay i demand my audit trail. Send me the verification/ validation below with the file of where and whom the debt was originated from also who was spoken to that furnished this info.
Send everything to the address below, and once again that is the only medium of communication We will continue speaking through.
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/29/2018 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
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I was approaching my freshman year of college when I needed to apply for a loan because I did not get enough money from Financial Aid to cover how much my schooling was. My school is approximately {$30000.00} a year. In my parents taxes, it says that they make enough to cover what they did not provide from FAFSA. Unfortunately, my parents do not help pay for my schooling, nor do they have the best credit.
So on XX/XX/XXXX, my step mother used my dads information to be a cosigner on a loan from XXXX XXXX for {$21000.00}. I did not get approved.
On XX/XX/XXXX, they tried to apply for another loan but using my grandma as a cosigner this time for the same amount, {$21000.00}. This did not get approved either.
On XX/XX/XXXX, my parents tried again. This time with my grandma in laws information for the same amount, {$21000.00}. This did not get approved.
On XX/XX/XXXX, my parents tried one last time. This time my step mother tried to use her credit information to see if she would get approved for the {$21000.00}. This did not get approved.
As all of this was going on, I had just turned XXXX and did not know how credit worked. So therefore, i was not aware that trying to get a loan would continuously hurt my credit. I was shocked that my parents never made that aware to me either.
We finally settled for the first loan we applied for that had an interest rate of 12 %!!
Now, I am going to be a sophomore in college without another loan being approved. I do not know if it is because of these hard inquiries or if it is because of my parents bad credit. I would like to continue my education so I am sure it would help me a lot if I could get these inquiries removed.
Thank you so much.
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| 05/20/2022 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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In response to many complaints that I have submitted against SALLIE MAE. My name is XXXX XXXX a federally protected consumer, an agent and principle, holder in due course and attorney in fact to XXXX XXXX.
In reference to Account # : XXXX Ive a attached a cease & desist to this complaint and demanding Sallie Mae to cease communication. The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium pursuant to 15 USC 1692a ( 2 ). As you should be aware that a credit report is a medium.
The creditor knowingly is furnishing fraudulent information, such as negative inaccurate comments information, is a violation of 15 USC 6821 ( a ) ( 2 ). 15 USC 6823 ( a ) says that whoever knowingly and intentionally violates section 6821 shall be fined under title 18 or imprisoned for up to 5 yrs, or both.
Im aware that a Charge Off by law is the writing off of a debt and the termination of collection activity without release of personal liability. Im aware that write off is removing this asset from the accounting books. I'm aware that collection activity is Sallie Mae furnishing this alleged debt to my credit report to coerce me into paying this debt. I have not received a 1099 for this and im aware that Sallie Mae is furnishing their adjusted gross income on my credit report because they wrote this debt off. Im also aware that Sallie Mae is furnishing false and misleading information on my credit report because of their actions. So if a Charge Off by law is writing off a debt and the termination of collection activity, why are you still reporting this on my credit report?
So now Im asking for verification of this debt.
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| 01/31/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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On XX/XX/XXXX I was granted a request for a Graduated Repayment Period on a Sallie Mae student loan. I was sent a document outlining the repayment schedule for this program, in which I would pay interest on the loan but not the principle. On XX/XX/XXXX I was charged both interest and principle on this loan through an auto-debit transaction. On XX/XX/XXXX I called Sallie Mae to inquire about the status of this loan, at which point they acknowledge that I was owed a refund. The refund was not issued. On XX/XX/XXXX I called Sallie Mae to inquire about the status of this loan, at which point they acknowledged that I was owed a refund. The refund was not issued until XX/XX/XXXX, at which point my account was shown as past due for the amount refunded to me. On XX/XX/XXXX I called Sallie Mae and spoke with a manager who assured me that the owning balance would be removed and the problem would be remedied. On XX/XX/XXXX I received an email saying that my account was past due for the amount of the refund. On XXXX I called Sallie Mae and spoke with a manger ( XXXX ) who told me my account was past due for the amount of the refund. Sallie Mae is making unauthorized withdrawals from its borrow 's account. These withdrawals are in excess of the amounts specified in its lending agreements about Graduated Repayment Programs. When a refund is sought out, the refund amount is then held against the borrower as a past due payment. Despite frequent and persistent efforts to resolve the issue - and open acknowledgement on Sallie Mae 's part that the account has been drawn down in error and no amount is owing - the issue has not been resolved and stands to negatively effect the borrower 's credit.
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| 02/09/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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When it was time to repay my loans back in 2022 I was not in a position to do so because I was unemployed. I communicated and pleaded with the servicing company about my dilemma. I was in constant communication that I was seeking out employment but not able to secure anything fast enough. Due to the harassing calls day/night I had no choice but to make sure they knew I was doing everything I could to find a job to begin paying the loans back. The only options that were available were XXXX XXXX monthly payments which I couldn't afford due to unemployment. Even with employment it was a stretch of anyone 's imagination. I was constantly being handled and threatened about further collections if I didn't pay by this last rep we were dealing with. My mother was even willing to help but not at {$900.00} a month. The last representative that I gave permission for my mother to speak with wasn't trying to help us at all. She was cold and had no compassion to help me. She even asked how was I able to get the loans in the first place. I found that to be very offensive considering she wasn't the underwriter or lender. I even lost my dad around the time the loans were transferred and have been suffering with grief, XXXX and XXXX because of all this. The loans have now been transferred to an attorney 's office, XXXX XXXX XXXX XXXX No loan modification was offered knowing that I had no income and my mom was willing to help pay a reasonable amount until I was able to get on my feet. This has been the fight of my life. I pray no one has to go through what I have experienced and hopefully none of the reps would have to be on the other side of the phone for their loved ones going through this.
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| 02/27/2022 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir or Madam, This letter is in reference to my student loan with Sallie Mae. The account number is # XXXX In 2018 a late payment was placed on my account. Due to unexpected unemployment and hardship I wasnt able to make the payment. I applied to put the account on a forbearance program which I was approved for. To start the program a payment had to be made the problem is that the payment was attempted to come out the wrong bank. The payment was never made so the account wasnt placed on the hardship plan and the late payment was placed. While I normally make every effort to pay my debts and fulfill my responsibilities, in this instance I was, unfortunately, unable to do so due to the misunderstanding. The account has been open for 7 years and 6 months now, that late payment is the one and only one I have ever gotten. I would very much appreciate it if you would remove that 1 payment delinquency from my credit report, as I've been building my credit over the past 6 years.
I am writing today because my mother who is my cosigner is trying to buy a home and is having difficulties with lenders seeing a derogatory mark due to having missed payments on this account. I am also facing difficulties even though my score is now 700+ Im being denied with the reason being delinquency from this late payment. Given the date, the misunderstanding for which caused this, and overall positive payment history, I am kindly requesting your agency to consider removing the derogatory missed payment as a gesture of goodwill. Doing so would sincerely be appreciated and represent an invaluable gift to my mother and me.
Thank you so much, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NY, XXXX XXXX
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| 03/21/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I cosigned a loan for a family member back in XX/XX/2014, am XXXX and ca n't pay ( my income was noted on the original application. Said student dropped out of college, took the money and is now in hiding and is unreachable. Got original loan through XXXX ( predatory loan approval ) Now I am being harassed by auto-dialer through Sallie Mae, who the loan went to for the college attended. They call 3+ times per day, fill up my voicemail inbox with robot messages. I recently had to put an app on my cell phone so that when they call, it hangs up and does n't go to voicemail. I SORT OF got peace of mind back, but the app makes a call log so I still have proof they are still calling, even on Saturdays and Sundays! I feel they have no right to do this to me. They have also told me there are " other accounts '' open in my name ( which I found out they lied to me ) and also have been threatening to take things from me ( I have no car or house so not worried about that ), threatening me with jail time, and saying they will take me to court every 6 months to prove my XXXX/income exemptions. They are also letting me know that I will go into charge off at the end of the month. They REFUSE to let me off the phone until EVERY PENNY of exempt income is accounted for, even food stamps! I tried to let them know I was taken advantage of at every step, and that since they ca n't get a hold of the student, they come after me. Student is refusing to take responsibility and at least try to pay {$10.00} a month to show good faith, but is refusing any responsibility for the lies of being able to pay this all back and I have nothing to worry about. THE WORST HAPPENED that was promised not to happen.
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| 09/14/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I just graduated my XXXX program at the end of XXXX. I paid all of XXXX student loan payments on time. Then I went on a 2 week trip abroad, and could not be reached during that time. My loan payments are not due until the XXXX of this month, and it is XXXX XXXX. When I received a call from a Sallie Mae rep, I told him I would call on the Monday after I returned ( XXXX XXXX ). Sallie Mae 's automated program called me today ( Sunday ) a total of XXXX times with a recording that said to call back Monday. This is harassment, when a bill is not even due! I can not call them back to get them to quit harassing me because the recording says they are only open Monday through Friday! I was trying to spend time with my family and the phone was ringing off of the hook. This is completely unacceptable behavior by the loan agency. I am recently graduated, and intended to work on the process of consolidation this coming week after returning home from my trip. XXXX ( a company that is related to Sallie Mae ) also called me multiple times this evening. With XXXX, the caller i.d . showed up as " unavailable '' and the lady immediately asked me to verify my birthdate. I am not about to give my birthdate to a stranger on the phone with an unavailable callback number ( in case of identity theft ). She was very rude to me and hostile and told me " You better call us back then! '' ( as if I am the one who is in the wrong ). This is all completely unnecessary. I have been paying on my loans throughout my time in school. Calling me XXXX times in one day from Sallie Mae and XXXX times in one day from XXXX is harassment and is not legal. These companies should both be cited for violating the law.
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| 08/23/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I took out this loan for $ XXXX from Sallie Mae in XX/XX/XXXX to pay for prerequisite classes for a graduate program, I was working full time and on the loan selected interest only repayment.
In XX/XX/XXXX I began an intensive 28 month graduate program ( Physician assistant studies ) this includes 14 months of didactic learning and 14 months of clinical rotations. I requested deferment of this loan and waited the allotted period to hear back from SallieMae, communicating with them on multiple occasions. A representative at SallieMae told me to NOT PAY THE LOAN as they were considering deferment, then to my surprise after 2-3 months, I heard back from them that I was late on payments and the loan would be turned over to collections, all this time thinking I was being considered for deferment.
I began trying to pay the necessary monthly payment at that time, however I currently do not have income as my graduate program requires us to not work, I am paying out of state tuition and receiving coverage of my living expenses via GRAD PLUS loans, which do not account for some necessary expenses such as car or health insurance. I have made multiple calls to SallieMae requesting alternative payment options, payment reduction, any options on deferment due to special circumstances, etc. My last conversation on Monday XX/XX/XXXX the agent at Sallie Mae explained I had no options to reduce payments or alternative payment plans, they suggested I find someone to help me pay the loan. I do not have friends or family available to help pay the loan or to cosign on a refinancing option for the loan. I am hoping to get help resolving this as I do not want the loan to go to collections.
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| 08/02/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I attended a XXXX XXXX XXXX university from XXXX and XXXX XXXX XXXX XXXX XXXX XXXX. My dad was the breadwinner of my family, and he took out loans as my cosigner from Sallie Mae. I was the first child to go to college.
1. He used the " loan amount calculator '' that their platform provided, which was supposed to generate a recommended loan amount based off of my specific university that I entered in, and then he used that number to then take out my loans. The calculator was absolute XXXX, and the number it provided us was {$7000.00} MORE than what tuition at my university costs.
2. My dad then died, very unexpectedly and tragically, in the middle of my college career on XX/XX/2020. I sent Sallie Mae his death certificate, and spent literally TWO HOURS on the phone, during my work day, to try and reach a live person somewhere to help me figure out what my next steps were, only to learn that SALLIE MAE EXPECTS SOMEONE WHO COULD ONLY TAKE OUT A LOAN WITH A COSIGNER, TO COMPLETELY REPAY, IN FULL, ON A NORMAL TIME SCHEDULE, THE TOTAL AMOUNT ALONE IF THEIR COSIGNER DIES. Although I can not take out a {$5000.00} loan in my name, at XXXX XXXX XXXX I am expected to pay back over {$50000.00} in loans with no protocol, no exceptions, and no forgiveness. Not only have I had to endure the horrendous loss of the most important person in my life, but now I am fighting for my own life as well against a company that is nameless, faceless, and an absolute scam. It is predatory, it is abusive, and at the end of the day, I am at a loss as to how they are still legally allowed to operate in the US. I will not rest until I, and other college students around the country, are given justice.
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| 01/29/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I do not make enough money to pay over {$700.00} a month to Sallie Mae due to the troubles of finding a job after college. I am currently working as a server, along with bills ; a {$110.00} car payment, {$700.00} in rent, $ XXXX {$110.00} a month for utilities, ~ {$170.00} for federal student loans, and not mention the costs to survive. On XX/XX/XXXX around XXXX I was told I could go into a program that would put my loans up to date. I would have ~ {$270.00} taken out of my account automatically for 3 months. This would be the new payment for 2 years and I might be eligible to reapply after this period of time. I was told that it would also lower my interest rate to ~3 % during this time. My co-signer also is unable to help pay with these loans. These were the terms set due to her financial situation as well. Two payments were taken out, yet we were still getting past due notifications. To understand why this was happening I called Sallie Mae on XX/XX/XXXX to see what the confusion was. As it turns out, without giving us proper notification, we were denied for this program and the already hefty XXXX a month has now grown over two months. They breached our contract with deception of the worded confirmation they sent us in the mail, yet did not send anything mentioning our " denied '' form about the program they so happily took money for. I was not told anything until I called. They record all of their calls, with our call I believe I can prove that they went against their word. This yet another unethical deception of Sallie Mae that any XXXX search can bring up. Salt to the wound, we asked of we could get any of this in writing and was told they " don't do that ''.
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| 05/08/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I attended XXXX University in XXXX XXXX , NJ from XXXX XXXX to XXXX XXXX as an XXXX in the XXXX XXXX XXXX . I did not like my major and college in general was not working out for me. My grades were okay to start off and then proceeded to get terrible by XXXX XXXX . I took a leave of absence which turned into me just dropping out. Each year had costed about {$20000.00} total and so my total in borrowed money from the private student loan company " Salliemae '' w as about {$29000.00}. XXXX loans were used, XXXX for {$22000.00} and XXXX for {$7000.00}. The interest rates are 11/38 % 8.88 % and they 're fixed rates and can not go down. I just moved out of my parents ' house living in an apartment on my own and I 'm realizing how difficult it is to keep on paying the monthly payments I have been paying for the pas t two years. Since XXXX I 've been paying {$580.00} monthly total in student loans, {$450.00} to Salliemae and {$120.00} to a federal student loan. Recently I called Salliemae explaining the situation and asking if there was any alternative monthly payment plan and they said simply no. They said that income based repayment plans and things of that nature are for federal student loans only, not private student loans. They went on to explain that the only choice was basically to be late with my monthly payment, get a late fee applied to my account of no greater than {$25.00} and they wait for the collections agency to contact me about collecting the debt. This is what I 'm currently doing but I 'm afraid it will ruin my credit and I 'm afraid that Salliemae might take money directly from my paycheck.
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| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am a cosigner on XXXX Sallie Mae/XXXX loans and have been in dispute with them for about 2 years. I will be brief.
Payments were made during the student 's college years equal to or greater than the amount of the monthly interest so that principal would remain at v\borrowed amount.
After XXXX, wehn the repayment period began monthly invoices began to come stating " Amount Due '' and whatever the figure was - and " Minimum Due '' as XXXX. I called literally dozens of times asking how minimum due could be XXXX and never got a consistent answer. Scripted call center workers could not answer even the most basic loan servicing questions.
At some point I escelated this inquiry to a manager who explained that all of the payments I made over the years were put to " Pay Ahead '', an option that allowed the student more flexibility after XXXX. I explained that is was my understanding that this was paramount to escrowing my monies, which had never been disclosed. If it had been escrowed, I was owed interest and that I wanted the payment history recalculated to show the payments applied correctly against accrued interest and any overages should have been applied to principal.
After 18 frustrating months and countless phone calls they have finally sent me XXXX pages of history. Keep in mind they had promised this paperwork at least 10 times before it actually happened. They had not really taken me seriously until I explained I had sought legal counsel and that my attorney needed these papers for forensic accounting.
My daughter and I have paid for numerous 90 day forbearance periods while I try to sort all of this out.
I am looking the CFPB for some help.
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| 09/29/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have been in contact with Sallie Mae since my graduation in XXXX of XXXX in order to get my repayment plans figured out. I started calling about options in XXXX of XXXX knowing that I would be required to start paying them back soon. I asked what my options were for repayment, I was given the option of a graduated repayment plan or forbearance. In XXXX of XXXX, I tried to call again to see if there were options for an income based plan like my federal loans. Again I was informed that I only had two options. In XXXX, before payments were due, I asked again about options. I was told my options were to pay the loan at the graduated rate for a year of {$360.00} for one loan and {$84.00} for another loan, or put it into forbearance. I asked if I could consolidate the loan, I was told no. I asked again for a repayment plan, I was told no. I decided to accept the graduated repayment plan for one loan and put the other in forbearance. XX/XX/XXXX I call again to explain how I financially can not afford to give the company more than {$360.00} a month in repayments. I was told that the only way I can talk to the hardships department is to have my loan go into a pay due balance. I said I did not want to do this as I dont want to purposefully miss a payment and have it affect my accounts and credit score. I was told that there was no other way to speak to the hardship department, and that I could either pay them the graduated repayment plan, go into forbearance again, or not pay and go past due my balance in order to get in touch with the hardship department. There has been no one to help me try to work out a repayment plan in order to get ahead of my loans.
|
| 02/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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This problem is not about a loan I have. I am being harassed by Sallie Mae about my niece 's loan. I am not even a co-signer on it.
XX/XX/XXXX- I was called by a representative named XXXX XXXX from Sallie Mae . Apparently, when my niece first applied for a college loan in XXXX, she put my name down as a reference. She is having trouble paying right now because she recently had a XXXX XXXX XXXX XXXX XXXX, and is only working part time. So, because my niece put my name down as a reference 10 years ago, these people called me because my niece won't answer her phone. I called them back the same day to complain and I told them not to ever call me again, that they have my niece 's contact information, and I can't make her answer the phone or call. They assured me I would not be bothered again.
XX/XX/XXXX XXXX - There was a voice mail message on my phone from someone at Sallie Mae. I could not hear the name, but I believe she said her agent number was XXXX. She said her extension is XXXX. Again, she was saying she needs to talk to my niece and wants me to call her back immediately, and wants me to do anything I can to get my niece to return the call.
I am not getting into my niece 's business and she isn't going to listen to me. I've told my niece to stop avoiding the calls, I can't do anything else. I have enough to do in my own life to help these Sallie Mae people. My husband and I have two elderly mothers and his XXXX sister to care for right now, and I work full time at a very demanding job. I am furious that they called me again after I told them already that I am not going to get involved and they assured me I would get no more phone calls.
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| 01/30/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I paid XXXX to sallae Mae for our agreement to pay {$220.00} of interest in addition to {$110.00} for the principal. My due date was XX/XX/XXXX so I decided to pay it early with extra. When I did this I received a hit to my credit score because they didnt process my payment instead I received numerous emails and calls telling me Im late on payments and that ironing the risk of delinquency. In addition, to receiving a hit to my credit score. I ended up calling sallae Mae and speaking to them and they said theyre sorry and that they would fix it but I would still need to pay XXXX on XX/XX/XXXX. I then asked them why cant they use my XX/XX/XXXX payment for the {$220.00} payment they then agreed and then I asked would I get the {$110.00} left over back which they added they would add to the principal instead. Shortly after this I took another hit to my credit score. Following this I recently called sallae Mae again and they informed me theyre fixing it in the system and that they will fix the hits on my credit score. The balance was decreased on my score but I still have had my score drop 60 points just off of a mistake they made all because I chose to pay them on time. I lost my Job due to corona virus and still have not been called back to work. They have no agreed and have been very abrasive when it came to lowering my payment during this crisis from the start. They also told me I have to pay {$150.00} to go into forebearance and even though Im not working at all even though before corona i have been a enrolled in direct debit and Ive always paid on time. I just feel like this company is very crooked in their business practice.
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| 04/08/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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I am a graduate of the University of XXXX XXXX. During my time at the University ( XX/XX/XXXX-XX/XX/XXXX ), I obtained XXXX ( XXXX ) private student loans from Sallie Mae to cover costs of tuition. Those loans have since gone into repayment with a monthly payment well over {$800.00}. I do not have the financial ability to repay those loans at that rate, nor is my cosigner able or willing to repay the loans. At the time I requested the loans, I was never made to understand the total amount I would need to eventually pay for all loans. I also never received any information about any options to reduce payments on my loans. I have been forced to request my loans be put into forbearance XXXX, and now I have only XXXX forbearance requests remaining. I mailed a letter to Sallie Mae detailing my financial situation, and asking for ways in which we could resolve the problem with lower payments. I submitted the letter on Wednesday, XX/XX/XXXX and have never received a response. I am willing, but however, unable to make payments on my loans. Due to Sallie Mae 's inconsistent and lack of communication with me regarding my account, I am at risk of going into default on my loans. The times I was able to reach someone at the customer service department via telephone, I received conflicting information from each person I spoke with and was left even more confused about the status of my account. Defaulting on my loans will not only be a negative outcome for myself but for the lender as well. I am currently employed in my field and working to progress in my career, but I simply do not make enough money to repay the loans and manage necessary living expenses.
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| 12/06/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
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Re : Sallie Mae Loan # XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX I have a private parent student loan w/XXXX. However, during the national pandemic when it was announced that ALL student debt, rent etc -- payments was put on hold, mine was also. Unfortunately, when it came time to resume payments ; I began paying my " contractual agreement '' amount but XXXX representatives tried to bully me into paying " double '' my original agreement amount giving some reason that I don't understand. I filed a complaint w/XXXX XXXX office ( see # about ) ; and I received an email from XXXX XXXX from the AG 's office stating XXXX is in a Nation wide settlement w/XXXX being the administrator due to XXXX 's scrupulous student loan practices. When I went to the website to apply for the settlement, I never heard anything back ; when I recently went on their website & it's not working. However, the entire time I was trying to stop XXXX from sending my loan into 'default ' ( while still paying contractual agreed amount ) the XXXX reps intentionally failed to tell me about XXXX XXXX multistate settlement. The interest rate on my now parent loan when it was in forbearance is high ; & I'm still being bullied by XXXX and the balance on this loan isn't going down. When you try to go on the XXXX site now, there's no way to ck on status of the settlement.
FYI : I HAVE FILE NUMEROUS COMPLAINTS W/CFPB & YOU PEOPLE ARE REALLY A WASTE OF TIME! THE FOUNDER OF THIS SITE MUST HAVE STRONG POLITICAL TIES TO ALLOW THIS COMPANY TO BE ESTABLISHED! YOU PEOPLE GET A RESPONSE FROM THE 'OTHERSIDE ' & NOTHING ELSE HAPPENS CFPB IS XXXX XXXX XXXX XXXX XXXX XXXX
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| 11/17/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Web |
Servicemember |
|
Sallie Mae Bank negligently permitted an unauthorized individual to remove over a half million dollars from my money market account starting XX/XX/2019. This happened over more than a month with huge amounts being fraudulently withdrawn day after day, after day, sometimes more than once a day. They were totally unaware that it was going on for weeks, they never notified me and I had to notify them about the problem.
After I notified them, they froze my account, including non stolen funds, and I have not been able to get at my money for weeks. Sallie Mae was very unhelpful, never contacted me to get the account restored, refused to permit me to escalate the matter, and their consumer advocacy arm did nothing. They said they were working hard at it but blamed it on their 'new system '. They did not follow through with what they assured me they would do. They waited weeks to send me needed documents to sign instead of doing so immediately, thus keeping me from my funds now, weeks later. I felt they were totally protecting themselves and looking out only for their interests and had no regard for their customer. Law enforcement and other banks who reviewed the matter could not believe how ineffective their fraud prevention was. Officers of the bank did not respond to me despite numerous emails and calls. I feel no one should feel safe leaving their funds at Sallie Mae. Even trying to contact them was a nightmare with no one answering phones for long periods of time and then telling me only that the account was frozen. I still do not have access to my money and have had no reassurance that I would be fully compensated for their negligence.
|
| 03/23/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
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Web |
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To whom it may concern, I called Sallie Mae to proactively figure out a rate reduction plan that would help me pay less per month with a lower interest rate due to increasing living expenses. I have good credit and I have been making my payments -- I 'm actually ahead right now because I started paying large sums per month before my loans went into repayment. My Sallie Mae loans will soon require I pay a hefty {$350.00} per month ; this is on top of my other Federal loans and living expenses. My Sallie Mae loans are for less than my federal loans, but I pay more for them per month.
The Sallie Mae representative told me that the only way I could potentially work out a rate reduction or refinancing plan with them is if I am currently under hardship. I explained that I am not, necessarily, under hardship -- though I do n't know what qualifies as " hardship '' -- but that I will soon be due to changes in my living situation. I will not be able to afford a {$350.00} to Sallie Mae and also pay for rent, utilities, insurance, etc ...
The Sallie Mae representative seemed to sympathize with me, but she also seemed bound to an unspoken rule that disallowed her from helping a borrower who was looking to proactively take steps in order to not become delinquent on their loans.
I need to figure out a refinancing or rate reduction plan with Sallie Mae before I suffer from delinquency, which could happen as soon as XXXX months from now when I move and settle in a different area.
I 'm filing this complaint because Sallie Mae is not willing to work proactively with me as a borrower to stop delinquency, forbearance, or bankruptcy from happening.
|
| 09/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
Every month since I have graduated I have been trying to pay these loans and every month they mess up how the payment gets processed and its only until I end up calling and verifying everything 3 times in one or two weeks that they finally figure out how to process my payment. As this has now gone on for five months its getting to the point of malpractice and Im genuinely concerned that they are trying to force late fees on my account and mess up my credit score to the point where I cant refinance at another institution that would actually know how to do basic addition and subtraction and process payments. The latest problem I ran into with them is that once again my payment, which I tried paying 4 days ahead of the due date, was rejected even though I had money in my account and the account had worked to process the payment the month before ( after calling 3 separate times in the previous month to finally get it to show up ). So yesterday I called them and asked them why it didnt go through and after an hour on the phone with an agent she said she was able to process the full amount for all 3 of my student loans and the money was taken out of my account so I thought it would be okay. Today I checked my app and after another half hour on the phone the guy found out she put all my payments into only one of my loans so I have to pay for the other two ( which are now past due and have fees because everything takes 3-5 business days to process ). This is just the latest example of how inefficient and almost maliciously incompetent this company is. To any body out there reading this DO NOT USE SALLIE MAE FOR YOUR STUDENT LOANS.
|
| 12/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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My monthly payment with Sallie Mae has risen to an unmanageable amount and they did not put any effort toward working with me to lower the payment. The absolute most I can afford to pay them per month is {$300.00} ; the current balance due for XXXX is {$410.00}.
I contacted Sallie Mae 's Office of the Customer Advocate in late XXXX. I'd read online that people have had success in the past getting their payments lowered this way. I offered to either pay at most $ XXXX or default. It didn't work. The individual I spoke to told me to pay what I could in XXXX then wait for their collections department to contact me. I had planned to do that, however, I had a surprise vet bill this month and I chose to save my cat 's life instead of paying Sallie Mae.
I have no faith that Sallie Mae 's collections department will help me. I absolutely can not afford to pay them $ XXXX. I only owe {$23000.00} altogether, but even at $ XXXX my loans are not due to be paid off until XXXX because the interest rates on my three loans are 11.375 %, 12.5 %, and 13.5 %.
I've never once missed a payment with them. I've been at most four or five days late.
I am almost XXXX years old and a XXXX XXXX XXXX XXXX XXXX XXXX and I have to borrow money from my mother in order to buy groceries. I can not afford car repairs. I eat ramen and broccoli. I do not and can not spend my money on unnecessary things. One of the cosigners on my loans is my grandmother, who is XXXX years old and struggling to heat her house. The other cosigner is my mother, who works XXXX XXXX and tries help me, but she can't really afford it. I don't know what else to do. Thank you.
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| 07/13/2022 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Problem making or receiving payments
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Web |
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COMPLAINT AGAINST SALLIE MAE BANK Please help in recovering {$98000.00} that SALLIE MAE BANK is not redepositing in my XXXX XXXX account XXXX [ statement attached ]. I initiated transfer of this amount from each of my XXXX XXXX saving XXXX [ statement attached ] and XXXX bank XXXX XXXX [ statement attached ] on XXXX by XXXX XXXX. When SALLIE sent this money to XXXX and XXXX apparently they did not code it correctly and both XXXX and XXXX claim the account registrations did not match and rejected the transfer. XXXX reversed the transaction and the money was redeposited into my SALLIE account on XXXX. XXXX did not reverse transaction and only rejected it claiming [ see attachment ] that XXXX never got possession of these funds so they can not return them to SALLIE. I filed a dispute with XXXX but per attachment, XXXX claims they followed all federal regulations, closed the case and refuse to communicate with me any more on this issue stating that I need to dispute the transaction with SALLIE. I disputed transaction with SALLIE but SALLIE keeps saying they are investigating and will respond in XXXX hours but never do [ see attached communications with SALLIE ]. I have now been waiting for 15 days for response since initial transaction. The fact that both XXXX XXXX XXXX independently and separately had the same problem clearly proves the problem was with the way SALLIE handled this transaction. These funds are my life savings that I XXXX and saved all my life, suffering enormous hardship. I am in desperate need of this money so anything you can do to help retrieve these missing funds quickly would be greatly appreciated
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| 01/22/2024 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
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I received two letters in the mail dated XXXX XXXX XXXX, telling me that two of my loans defaulted and if I pay them by XXXX XXXX XXXX then I can avoid them defaulting. I called to try and settle this. I was told on the phone that the two loans I was calling about didn't default but that one of my loans was in the process of being sold to a debt buyer. When asked why I received a letter about two loans that weren't defaulting, she said she wasn't sure but said that I have received several calls from them regarding my loans. They call me about 50 times a month and they also call and harass my family members regarding my loan payments. YET they didn't send me a letter about the loan currently being sold to a debt collector. They gave me ZERO chance to try and avoid it defaulting. When they called me on XXXX XXXX and I told them I couldn't afford to pay until I got paid on XX/XX/XXXX, they basically said " too bad ''. I am struggling to pay my bills and now there is a potential that my wages will get garnished because Sallie Mae DID NOT inform me that they were about to sell my loan to a debt buyer. I am FURIOUS when speaking to the lady on the phone all she said was " I've struggled myself, you'll get through this '' then proceeded to give me the number of the debt buyer while I was BAWLING my eyes out on the phone. I didn't write the number down or ask for it. I asked WHY I hadn't received a letter for the CORRECT loan in order to avoid it defaulting. She then stated that a letter was mailed out to me on XX/XX/XXXX ( which I have not received ) and she told me there was NOTHING that I could do. I am FED up.
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| 05/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I really just had a question to whether I was being mislead or was it legal. I filed bankruptcy in XXXX XXXX . I soon received a letter from sallie mae saying that I was in default of my loan. I told them that my loan was in deferment. They told me that when you file bankrupt the promissory note was no good. I asked for a copy of the promissory note because I could n't print it. They locked me out of my account because they said I did n't have access since I filed bankruptcy. I asked them can I get someone else to buy the loan they said no because I defaulted. I called my bankruptcy lawyer, he asked for a copy of the promissory note, I told him I could n't get it. He told me that the best thing to do was she what type of payment plan they have because I am responsible, in which I knew this. Sallie mae told me I had to pay XXXX dollar down by XXXX XXXX XXXX and thereafter XXXX and it had to be automatic withdrawal. The contract ends every two year s and you have to renew it. So in XXXX XXXX , I noticed the money was still on the card so I called to see why they have n't took the payment, I was told that I did n't renew the contract. I told them no one informed me that it had to be renewed every two years . They told me a guy supposed to had called. I have n't received no calls but anyway, I just wanted to know can they do that. I was also told that default would be on my credit for at least 10years. That i s n't fair, just because you file bankrupt does n't mean that should go on your credit especially if I 'm paying in a timely manner as agreed. Also why is my account still lock?
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| 07/01/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have been contacting Sallie Mae for several weeks to speak with someone about a loan modification and learn all options for loan repayment for my monthly loan payments. Currently, my monthly payment is {$1400.00}, which is significantly more than I earn in a month. I have tried multiple times to call and gave been met with service representatives who can not answer my questions, or am put on hold and transferred to a different department and then hung up on. To date, I have been told that my options are to enroll in a graduated repayment program, put my loans into forbearance, or to speak with someone about a loan modification. After looking into it, I discovered that the graduated repayment program would not only add an additional {$3500.00} charge to my current loan balance, but also tremendously increase my monthly loan payment after one year- therefore, it was not a viable option. As I had already paid {$150.00} to put my loans into forbearance, I asked to speak with someone about a loan modification. I was then told I needed to wait for my loans to become past due for someone from the loan modification department to speak with me. This situation has already detrimentally affected my ability to try and get a refinancing loan with other companies and I can not afford to wait and have my credit score negatively impacted by Sallie Mae again. Sallie Mae has been giving me the run around for weeks and it has prevented me from being able to properly handle this situation. I am being denied access to critical information, and being mislead by representatives who continually tell me different information.
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| 02/13/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Loan # : XXXX. The loan I took out in XXXX with Sallie Mae was setup as a variable interest rate private loan. The orginal interest ( SEE ATTACHED ) was between 9 % and 10 %. The interest rate may vary based on the current market flux. ( SEE ATTACHED ). That said, I have paid the loan since XX/XX/XXXX, making {$140.00}, {$32.00} of which is in interest. That totals roughly {$5800.00} in total payments on a {$7000.00} loan. Somehow, i still owe {$3700.00} to this day .That is probably because I am paying {$32.00} in interest. Thats 22.8 % interest. Not 10 %, like my promissory note states. I have complained to them that a REASONABLE consumer would not be able to determine how they came up with this but this is the formula they use they told me. Interest rate is calculated at {$390.00} interest annual divide by 365 days= $ XXXX 31 days in billing cycle. Monthly interest. {$33.00} XXXX. XXXX. A REASONABLE consumer, and an HONEST government agency such as the CFPB, should see that this is a PREDATORY lender, and that they are being dishonest, and are robbing me off my money and livelihood. This effects the economy, as I am now going to end up paying almost {$15000.00} when this little loan is paid off. I want a reasonable rate restored, or the loan forgiven. ( 10 %, which is what my promissory note states ). My hope is that as a Federal agency, you will see how Sallie Mae has deceived me, and so many others into believing that they are paying a variable interest rate, not a made up arbitrary one using a formula that is NOT stated anywhere in the promissory contract, which they claim is calculated by XXXX.
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| 03/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
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During the pandemic my son who is the main person in the loan contacted the loan company and asked for a forbearance due to the covid 19 situation. A cording with the federal Government students couldn't excuse for 3 months without been report to the credit bureau. After My son called to the loan company Sallie Mae the reported my son and myself for late payment for 90 days, violating federal rules. I called sallie mae and their representative stated to me numerous times that they are private lender and they don't have to follow federal regulation. That whatever federal government said doesn't apply to them.
This is my second complaint and the first one someone from sallie mae called me and stated that they will take care the issue, however, that was a lies. I spoke with a representative on XX/XX/2021 and he stated that they are private lander and the federal regulation doesn't apply to Sallie Mae.
My son is making payment on these loan and they have don't care about poor students, Sallie mae use dirty practice and customer service are very rude.
I want them to remove my name from my son 's loan since he is working and able to make payment. We submitted the cosigned removal report to sallie mae and the rejected our request.
I want Sallie mae to remove our name from Credit bureau because its affecting our credit report without any reason.
I want federal government to open an investigation on Sallie Mae regarding student loan because they using dirty practice to collect money from poor people that cant afford to pay now and for not follow federal guidelines.
The student loan # XXXX and XXXX.
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| 03/21/2023 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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On XXXX XXXX XXXX XXXX I took out a Medical Residency Relocation loan from Sallie Mae for the amount of {$20000.00}. These funds were used solely for costs associated with relocation and were not intended for or used for cost of attendance of my medical program. Repayment on the loan was defered until 1 year after my completion of residency, and I entered repayment on XX/XX/XXXX. On XX/XX/XXXX, I filed and was granted discharge in XXXX XXXX bankruptcy. During the summer of XXXX, I was contacted by Sallie Mae and told that my relocation loan was a " Student Loan '' and exempt from discharge in bankruptcy. I did not agree with the statement made by Sallie Mae at the time, and disputed the validity of the debt with their organization, however my dispute gained no traction and a delinquency on the debt placed on my consumer credit report. I was forced to inappropriately pay on the debt to avoid further damage to my consumer credit. In XXXX of XXXX, Sallie Mae reported the loan as discharged in bankruptcy to XXXX. Following this report, Sallie Mae, then began collection attempts for an overdue balance. This spurred me to again examine the validity of the debt. After reading statements on the CFPB website specifically stating that residency relocation loans are not qualified student loans and are not protected from discharge in bankruptcy, I again contacted Sallie Mae regarding the validity of the debt, which appears to have been dismissed/ignored. Sallie Mae has continued collection attempts on the loan and has reported a delinquency to the consumer credit reporting agencies, damaging my personal credit.
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| 01/26/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
Servicemember |
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Quoted on www.salliemae.com/credit-cards/evolve : You'll earn {$200.00} in bonus rewards after you've spent {$1000.00} ( net ) on eligible purchases in the first three months after you open the account. The following do not qualify as eligible purchases, do not earn cash back and do not count as part of the net spend requirement for the bonus reward : cash advances ( including cash-like transactions ), balance transfers, convenience check amounts, purchases that we believe have been made by or for a business, commercial or investment purpose, account fees, interest charges, and unauthorized or fraudulent transactions. Bonus rewards will be applied to your rewards balance within one or two billing periods after you spend the required amount.
I met the required spend minimum on XX/XX/XXXX in a bill cycle that ended XX/XX/XXXX. The XX/XX/XXXX and XX/XX/XXXX bill cycles have now passed with no bonus. I have called multiple times being told that they will not credit until late XXXX ( so they have confirmed I am due the bonus ), even though that is not within the quoted 1-2 billing cycles. I have asked to be elevated to a supervisor due to false advertising. XXXX XXXX XXXX call center reps say that requires a callback after XXXX hrs or more. XXXX left a VM while I was in the shower. I called back immediately and was told she was on another line and would call me back before the close of business on XX/XX/XXXX. I have still received no contact and XXXX refused to transfer me to her or any other supervisor when I called today, telling me I needed to be patient for the call I've been waiting two weeks for.
|
| 03/10/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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My finances were severely effected by the COVID- 19 pandemic. I was furloughed from my job and went on unemployment. However, due to a large amount of fraudulent cases hitting the unemployment system, my payments were placed on hold for months until the Department of Unemployment could get to my case and verify my identity. This left me with no type of income for 16 weeks.
I applied and did receive a COVID forbearance. However, the company only offered a 30 day forbearance. After 30 days, I was still unable to make a payment because I still did not have any income.
XXXX XXXX reported my account 60 days late to the credit bureau. This dropped my score 89 points. On XX/XX/XXXX, I made a payment of {$160.00} to bring my account current. I then reached out to the company to see if the late payment could be removed from my credit as a one-time courtesy since I've never been late on a payment and the reasons that I was late was beyond my control. I was told that I would have to write a letter to the dispute department which I did on XX/XX/XXXX.
On XX/XX/XXXX, I called to follow-up on the letter. I was never given an option to speak with anyone directly in the dispute department. I was then told that I would have to dispute it directly with the credit bureaus.
On XX/XX/XXXX I opened a dispute with XXXX. XXXX XXXX replied back to the dispute stating that everything is correct. My problem is that I'm not disputing whether its right or not but I am unable to effectively communicate that via the online dispute portal and I can not directly get in contact with anyone in XXXX XXXX 's dispute department.
|
| 07/27/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I have a pending payment due on the XXXX of XXXX for a loan used to pay XXXX University at XXXX XXXX, FL. I am experiencing financial hardship and as a result, I will not be able to make the payment at their specified amount. I decided to be proactive by calling Sallie Mae before my account becomes delinquent. When speaking with the Sallie Mae representatives, all they offered was forbearance as an option. I explained that I had already taken that option for XXXX months, which increased the loan amount as well as my monthly payment terribly, and that I was now ready to pay a monthly amount that is more fitting to my financial needs. End result : after speaking with many customer service representatives and supervisors such as XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX I was told that no sort of help or temporary repayment plan would be offered until I became delinquent on my account. Their solution was for me to not pay on my loan, and they even went as far as to encourage me to go into default. I have the representative ID numbers of several employees which made the statements described above. I am surprised as to how this company is allowed to be in business in the United States of America, and disgusted as to how they target students for these loans. I am ready and willing to make some sort of payment of my account, I just can not afford the amount demanded by Sallie Mae and it 's representatives at this time. The customer service team there appears to have a goal of pushing their clients into default. It 's an unfair business practice which is not even seen in the majority of credit card companies.
|
| 08/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I recently graduated college in XXXX and have just about 90,000 in private student loans from Sallie Mae. I have my federal loans under control with an income drive plan and I am hoping for something similar from Sallie Mae. They want me to pay about {$1000.00} a month for the loans, which I have called numerous times to say that it is too much with the amount I make and other expenses I pay a month. Right now they are 2 weeks overdue and I have been trying to get a more realistic payment plan for about a month and a half with them. I have spoken to someone from the collections team many times and they have taken in account all of my expenses and say the lowest they can go is {$370.00} a month. This obviously is much better, but still way over what I can pay at first a month first right out of college. Between all my loans I have 3 co-signers. My nana, who recently deceased is on about 65 % of them. My aunt who is in no way financially stable is on 20 % of them and my girlfriend who makes the same amount as me and we split our bills is on the other 15 %. Sallie Mae keeps trying to reach out to her even though I said there is no way to reach her and I never planned on using any of my cosigners to pay back my loans and let them know that multiple times. I call Sallie Mae and say I want to be in good standing with you and my credit and make these payments on time so I am trying to work out a plan that I can pay you every month, just not that much. They just refuse to go below {$370.00} a month, which I can not do and want to get a payment I can afford out of college and not default on every month.
|
| 04/21/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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|
Web |
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On XX/XX/XXXX at XXXX XXXX, I contacted XXXX XXXX XXXX. I spoke to XXXX. XXXX identification number is : XXXX. I called to ask why I was getting phone calls about my account going into default. I had an agreement with XXXX on XX/XX/XXXX at XXXX XXXX XXXX ( ID:XXXX ) to pay {$150.00} to bring my account up to date. XXXX stated I had until XX/XX/XXXX to pay the XXXX dollars. I agreed to do so. My bank states XXXX XXXX received and cashed my check on XX/XX/XXXX. When I talked to XXXX she claimed the check hadnt been recieved or applied to my account. I told her about my bank reporting the check being cashed. She again reiterated that they hadnt recieved any money from me, and asked for another {$150.00} to secure a good faith payment and to keep my account from going into default. I reported I did not have another XXXX dollars to give her. I also asked XXXX to stop calling my friends and family and disclosing my debt to unauthorized persons, and to stop calling me after XXXX XXXX and before XXXX XXXX. I reported that it was illegal to harass me and to call after XXXX XXXX and before XXXX. I also reported it was illegal for her company to disclose my information to friends and family members without my consent. XXXX reported they were within their legal limits to do so. When I reported the Fair Debt Collections Practices Act, XXXX began to back pedal and claimed XXXX XXXX and its employees have not disclosed my information to friends and family. I replied by saying, interesting, and that my friends and family members are reporting otherwise. Contact with XXXX ended after that conversation.
|
| 12/20/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
My login stopped working XX/XX/XXXX shortly after attempting to establish a link to an new external account. I wasn't able to call them until they opened on Mon, XX/XX/XXXX but they were unable to fix the problem. After waiting XXXX hours I called back on XX/XX/XXXX. They tried some other things but were still unable to fix the problem. The night of XX/XX/XXXX I was surprised to find that I could login, but my accounts ( a XXXX XXXX account and XXXX CDs ) weren't linked to the new login they had had me create earlier. The morning of XX/XX/XXXX the CDs were linked to my new login, but not the XXXX XXXX account. After speaking to a service representative on XX/XX/XXXX I was finally able to see my Money Market account and proceeded to again try to link to a new external account on XX/XX/XXXX, at which point the login stopped working again, so I had to wait until Monday morning, XX/XX/XXXX, to call their support line and they said they would re-open the previous ticket, but I didn't receive a call back as expected. As I prepared to call again on XX/XX/XXXX I received email saying the account had been locked because of the request to link my external account ( several days earlier ), and instructed me to call a different number. After calling that number and answering a number of security questions and the account was supposedly unlocked I still wasn't able to login and was transferred to the standard support, but they were unable to do anything and don't seem to have any interest in helping further, with the ticket open, but the support person assigned to the ticket out for the holidays.
|
| 09/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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In XXXX, XXXX and XXXX I cosigned for XXXX student loans for help my son complete his masters. In XXXX I went through a divorce, and in XXXX the after being in forbearance the loans became due. At the time my son had not found a position for employment with his degree and I was in school myself trying to attain an education I could use to provide for me and my XXXX children. My son was unable to make the payments and I was unable to afford the total amount of all XXXX loans ( the total is just under XXXX a month ). I have fallen behind on the payments several times and have reached out to Sallie Mae several times after repeatedly receiving harassing letters, emails and phone calls threatening me if I did not become current. I have pleaded with Sallie Mae to try and work with me but have been denied each time stating that " I do not make enough money to qualify for any of the programs they have available to reduce my payments ''. I continue to struggle doing as much as I can but it is never enough and the harassment continues. My son, has a full time position and is now married but Sallie Mae does not attempt to reach out to him since they have realized my son does not care about his credit score since he has his wife 's credit to be able to obtain whatever they may need. I on the other hand, have nobody but me. I even tried to apply to consolidate the loans with another company but was denied unless I could find a cosigner. I am not in any way trying to get out of my financial obligation, I am just trying to get Sallie Mae to work with me to get the payments where I can afford them.
|
| 09/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I do not qualify for the two repayment programs that Sallie Mae offers. These programs are the Graduated Repayment Period and the In-School Payment Assistance. I've tried chatting with them, this just gets me a bunch of pre-filled answers that I don't qualify for the programs but I can speak to someone during regular hours, in which I am attempting to speak to them during. My two loan payments are in the amount of {$150.00} and {$120.00}. I can not get help from my co-signer ( this is my spouse ). We make less than XXXX a year. However because I do not qualify for either of the two options I am XXXX. The school that I received the loans for is under investigation for defrauding ( XXXX rebranded themselves as XXXX ) and they pushed me to get this loan while I was waiting for my Pell grants and FFSA to go through. If I did not get the loan, I would not start in time, nor would my Pell Grants and FFSA cover the cost of attending. I have these under investigation with the Department of Education. However, because these two loans were private I can do nothing but just stop paying and hope they are willing to do an agreement at a later date. We do not have the credit to get refinanced. Because we are XXXX, there is nothing we can do, but hope that if we stop paying that they will be nice. I have capitalized interest applied in the amount of XXXX applied in XXXX of 2022 on both individual loans, during the Covid loan deferment period. As well as accrued interest starting from the original date of the loan until today ( will be additional days as well ), there was no pause on this either.
|
| 11/24/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I am the co-signer on XXXX student loans with Sallie Mae. The terms and conditions of the loans I have taken state that any payment received will be first applied to satisfy the minimum due amount for all loans, and any excess amount will be applied to the loan with the highest interest rate. I have sent a letter to Sallie Mae with the same instructions, and asked them to keep it on file.
For the past XXXX payment cycles since taking the XXXX loan, Sallie Mae has not followed these terms. Instead, they apply full amount to XXXX loan, and let the other loan go into arrears. In addition, they initiate an automated calling prompt to my home phone, my cell phone, and the student borrower 's cell phone, in escalating frequency. These have continued even after I have had numerous telephone calls and assurances that this issue is in the process of being resolved. I am left to assume that Sallie Mae is unable or unwilling to change their processes without intervention from their regulating authority.
I consider these unwarranted auto-dial calls harassment and ask : 1. for them to cease immediately, and 2. for the CFPB to instruct Sallie Mae to follow the terms and conditions of their promissory notes.
I ask that the CFPB intervene specifically on my behalf, and if there is any class actions that can be taken, I want to consider being a part of those.
For reference, today I have spoken with the following people at Sallie Mae who have been unable to resolve this issue : XXXX in Tennessee ; XXXX in XXXX, DE ; XXXX in XXXX, DE ; and XXXX, in XXXX, DE. XXXX 's employee number is XXXX.
|
| 02/07/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I graduated college and my payments started at $ XXXX month with a 9.25 % interest rate. I have paid on time every month since, except one time when I paid 3 days after my due date due to my finances. I called a week ahead and spoke with a service rep who stated it was not an issue and that I would n't be late because of my grace period. Within 2 days, they called me and my grandparents 8 times in 1 day. I called and asked them why they were harassing me when I was n't even late and had spoken with their rep prior stating I 'd definitely have it paid within the week it was due. They said they call everyone at that rate and when I told them I was starting to have financial trouble because my payment is so high, they offered no help. I then asked about my interest rate because it had gone up to 9.625 % and they offered no help there as well. I told them I really wanted at least my interest rate lowered if both were n't possible so I could really start paying off my loan and they rudely told me I needed to pay more than the minimum due to make that happen. HOW CAN A PERSON OUT OF COLLEGE AFFORD MORE THAN {$800.00}? They are completely greedy and unreasonable. They will not lower my payment or my interest rate based on my income. I have called multiple times as I am going through financial difficulties and do n't want to default on my loans, but they are less than helpful. Im not calling saying I ca n't pay. I genuinely want to keep paying on my loan, but I do n't know how much longer I can afford this payment and I am afraid of defaulting and getting harassing phone calls everyday.
|
| 12/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I have just entered repayment for my student loans, both sallie mae and XXXX, paid to XXXX college and XXXX university. I 'm a graduate XXXX and am a life long PA resident. I am making under {$26000.00} annually and am due to give birth in XX/XX/2016. With added medical bills, from pregnancy and a preexisting condition, and day to day bills, I contacted my lenders to work out lower monthly payments of some sort. Sallie Mae informed me their extended repayment program would n't change my payments and they could not help me any further. Now every time I call them they are brash and offended when I ask about any programs they offer besides deferment. XXXX, I have called many many times, filed a complaint on this site before and followed all the paper work trails they have asked me to. I did this in the hope of getting income based repayments, but the last time I called I was actually told they could n't lower my $ XXXX monthly payments a lot and that " because I have n't missed any payments 'they ' have no other options for me at this time. '' As a responsible adult I 'm trying to work with them and even did financial statements for them, showing I have an extra {$10.00} a month and my cosigner has very little extra income as well.
I am trying to work in their rules but I 'm simply not able to pay and neither is the cosigner, and after my forbearance has ended my only option according to them is to stop paying.
The fact that my original lender for all my loans, sallie mae, specifically told me that I could get income based repayments after graduation is most annoying part.
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| 12/29/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am filing a complaint against Sallie Mae for what I believe to be an unjust termination of a reduced payment plan agreement and for not providing full disclosure regarding the limitations on the number of reduced payment plans available to a borrower over the lifetime of their loan.
Details of the Complaint : Agreement Breach : I entered into a reduced payment plan with Sallie Mae, which was supposed to last for XXXX years after making XXXX qualifying monthly payments.
I made the first qualifying payment as verified by my bank statements.
Despite this, I received a notice from Sallie Mae the following day stating that I was removed from the payment plan for failing to make the first payment, which is factually incorrect. The payment was authorized on the day of the agreement was signed ( XX/XX/XXXX ) and the payment was cleared within XXXX hours.
Misrepresentation and Lack of Disclosure : Upon contacting Sallie Mae, I was informed for the first time that a borrower is only entitled to two reduced payment plans over the lifetime of their loan.
This limitation was never disclosed to me at any point during my loan agreement or while setting up this recent payment plan.
The lack of disclosure and subsequent use of this undisclosed policy to terminate my payment plan constitutes misrepresentation.
Impact : This unexpected cancellation of the payment plan has caused financial distress and uncertainty regarding my loan repayment strategy.
The misinformation and sudden policy enforcement have also led to a lack of trust in the loan servicing processes of Sallie Mae.
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| 06/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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All the accounts that are listed on my credit report was not given permission to share my social security number with anyone and the distributed it without my consent. They all have violated 15 USC 1681, 15 USC 1681 Section 602A, 15 USC 1681 Section 2 of 604A. I have sent all information to both Experienced and XXXX and have not gotten the problems corrected. XXXX XXXX XXXX, XXXX, XXXX XXXX, Sallie Mae, XXXX, and XXXX Bank all violated according to the XXXXXXXX XXXX XXXX of 1863, 31 USC 5118, 15 USC 1602g, UCC 3-104, 12 USC 1431 , and 42 USC 408 . All were sent out negotiable instrument from attached statements as well as approved 1099-A payments and all of the companies kept the negotiable instruments as payment but didn't apply it to my account. I sent all companies a copy of my documents with a Conditional Acceptance Letter. I do not owe neither of them because I am not the person of the " all caps '' name. I am the representative of that person and they knowingly sent the information without consulting me. I request the original primossary note, 1099-A, that was filed according 15 USC 1666D , 15 USC 44 , and 12 CFR 1026.17 that is defined in the IRS Publication XXXX. Still have not gotten that and its been since XXXX. Everyone was asked to provide me with proof of claim that the credit agreement was a lawful and enforceable contract signed by both parties giving equal consideration. As well as asking for proof of claim that they had my consent to issue any of my personal trust information to any third party pertaining to valid lawful agreement signed by both parties.
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| 07/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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On XX/XX/XXXX I attempted to pay off my private Sallie Mae loan. I have been struggling with payments through covid but came into money and this was the first thing I attempted to pay. I have an old email on file ( and this loan is still in my maiden name from almost 10 years ago ) I received a confirmation on the webpage that the payment had processed. They emailed me saying it actually was declined. My account had way more in it, so no reason for my bank to decline. I check my old college email about once per month so assuming I was ok I did not check again.
When I checked my old email on XX/XX/XXXX I found something saying I would be in default today XXXX. I immediately called them right when they opened to pay again but was told " nothing they could do. '' And that I had to go through collections. They harassed me about not checking my email sooner and said it was final and I would have to take the hit on my credit. I was told that I had " accessed my account multiple times through XXXX since the payment '' THIS IS NOT TRUE. I was told " maybe your co signer accessed it. She has XXXX and is in a home so .... Also NOT TRUE. I began to get upset at this blatant inaccuracy and tried to explain but I was told I am simply wrong and there is nothing I can do. My account is currently locked and I can't access anything without a password reset or speaking to a representative. So how could I have checked?
All I want to do is pay this loan off which has been ruining my life since college but they refuse to help me unless I go through collections which will ruin my credit.
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| 03/06/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
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**THIS IS A FOLLOW-UP TO COMPLAINT # XXXX, WHICH WAS ALREADY FILED** On XX/XX/2022, I contacted Sallie Mae in hopes that I could negotiate some sort of financial arrangement to avoid my cosigner and I being reported to the credit bureaus. The customer service representative ( CSR ) that I communicated with, after being placed on hold numerous times, was finally able to to present the following offer to me in order to avoid being placed in negative/adverse status with the credit bureaus : a back payment, in the amount of {$270.00}, and a promise to pay the delinquent amount of {$970.00} upon next payday ( XX/XX/2022 ).
I agreed to the terms as they were presented, and a payment, in the amount of {$270.00}, was processed/drafted from my checking account on file. I requested numerous times to the CSR to reiterate that the offer/terms that were presented would result in my student loan accounts not being reported as negative/adverse to the credit bureaus, and I was assured each time that those accounts would not be reported as such.
On XX/XX/2022, I was alerted by XXXX that Sallie Mae did indeed report my student loan accounts as delinquent, which resulted in a decrease of my credit score by XXXX points ( I assume the same result occurred to my cosigner as well ). As a result, a dispute has been filed with the agency to investigate the situation. Also, my father ( the cosigner ) was just contacted by Sallie Mae via telephone as a reoccurrence of the constant barrage of harassing/annoying communication tactics utilized by the organization that were previously reported.
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| 10/10/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a call today ( XX/XX/XXXX ) from Sallie Mae explaining that my loans were past due. The loan modification program that I enrolled in in XXXX was denied. I explained that I never knew it was denied and in fact, my loans were already in a loan modification program. They were being " taken out '' of one program to be put into another program per the callers instruction. I was then informed that my loans were placed into a loan modification program in XXXX and a rate reduction program in XXXX. They were not able to provide me with any documentation of when I re-enrolled into my loan modification program in XXXX, as the program is only good for 2 years. In order to qualify for the program, you must make XXXX qualifying payments which are not reported on your credit. I did this. I made the XXXX qualifying payments in XXXX and continued to make payments into XXXX. In XXXX of XXXX, I was told that I would have to enroll into a new program ending in XXXX and this program was similar to the program I was already enrolled in. I asked if that was ok, as my loans were currently in a program and I was told yes because that program has no longer available. I had to enroll into the new program. XX/XX/XXXX I enrolled into that program. I am not able to receive clear answers on the program that I enrolled into in XXXX. There seems to be no record of such program. I was told several times this year to ignore the emails and letters about my loan program expiring and the noticed of defaulting. Now I am being told the communication was true. This is deceptive and unethical!
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| 07/06/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I notified Sallie Mae in XX/XX/2019 that I was enrolled in a university program by uploading the documents they included on their website once my university filled it out confirming my enrollment status and what dates I was likely to be enrolled. Sallie Mae sent me a generic rejection letter on XX/XX/2019 ultimately saying that the form -- their own form which was completely filled out -- was rejected for possibly a number of reasons. So after a call to them I discovered that the reason they rejected it was because the school official electronically signed the paper instead of paper signing it, even though they maintain an option to upload this document electronically and give no upfront mention of this requirement ahead of time. They have still been charging me and I have been paying them until recently when the pandemic started to negatively affect my finances. So, in XXXX of this year I had the form redone but this time Sallie Mae rejected it stating that it wasn't filled out by an authorized school official -- -even though the same information was included on the previous one as well. Requiring someone to go in person to the school, even though all my classes are online and all my other business for the school is done electronically, for a signature that can be obtained multiple ways with our technology is unnecessarily reckless and dangerous in the current pandemic. I accuse them of being predatory by refusing to acknowledge my in school enrollment on their own completed form and of continuing to charge me for loans that should've been deferred months ago.
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| 02/27/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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To Whom It May Concern : Id like to file an official complaint against Sallie Mae regarding harassing telephone calls and emails. My wife is a cosigner on three student loans our son received. I pay the monthly bill and my wife has authorized me to speak with Sallie Mae regarding the account.
In late XX/XX/XXXX ( XX/XX/XXXX ), I mailed my XXXX monthly payment to Sallie Mae in the amount of {$320.00}. Starting on XXXX XXXX and daily through XXXX XXXX, we received emails from Sallie Mae implying our payment was overdue. During the week of XXXX XXXX, I received a phone call from Sallie Mae regarding this matter.
So, whats the issue? My electronic bank records indicate my XXXX payment of {$320.00} cleared my XXXX account on XX/XX/XXXX. Despite this, we continued to get both collection emails and telephone calls weeks after my payment was received, and at least a week after it cleared my bank.
I previously called Sallie Mae in XXXX to double check that the payment was being sent to the correct post office box and that the correct information was being included on the check. The representative I spoke with told me I was using the correct address and the information I put on the check was correct.
These events that occurred throughout XXXX have been consistent for at least six months. My wife and I honestly dont know if this is incompetence on Sallie Maes part or an orchestrated attempt to try to get us enrolled in automatic payment, which we choose not to do.
We also dont know how to stop Sallie Maes harassing collection attempts that are being made in error.
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| 09/15/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I recently payed off XXXX my loans with Sallie Mae. I went online to access my account. I selected the loan I wanted to pay off and payed the loan off completely. I received a receipt as well as information showing my account was at a XXXX balance. A few days later my account shows that I have an outstanding balance. Upon calling in I was asked whether or not I payed off my account online or over the phone. The agent informed me that Sallie Mae has no way of displaying the full payoff amount for my loan unless I call in. When I asked her why online would display something different than the actual payoff amount she stated that the system does not allow them to show the payoff amount because that I accrue interest daily for my loans. It does n't make sense for me to pay daily for interest when I have a set interest rate that I am suppose to be paying monthly for interest. This was something I was not aware of. When I asked her how much interest daily am I being charged on my loans her answer was anywhere from {$1.00} to {$2.00} a day on top of the amount owed. How is anyone ever suppose to pay off their loans accruing interest to that magnitude. Whenever I have payed a balance off with any financial institution the amount on the statement was the payoff amount. As long as this amount was paid by the due date no other money was owed. This is not fair and is ripping individuals like myself off. That means even when I pay the statement off I will always be charged for interest for however many days has passed. There is not a day where I am not accruing interest.
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| 06/13/2022 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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In response to many complaints that I have submitted against SALLIE MAE. My name is XXXX XXXX a federally protected consumer, an agent and principle, holder in due course and attorney in fact to XXXX XXXX. In reference to Account # : XXXX And follow up to cfpb complaint # XXXX Im aware Sallie Mae stated Please understand that under the Fair Credit Reporting Act, as a data furnisher, we are required to report accurate and complete information to the consumer reporting agencies Im aware that Sallie Mae is making false statements that will now be used against in court.
I recently received my trimerged credit report on XX/XX/2022 and spotted that Sallie Mae is reporting inaccurate payment history on my credit report.
On XXXX, Sallie Mae is reporting that i was past due 60 days once and past due 90 days 3 times. How is that true when an account is suppose to become 30,60,90,120, CO in proper reporting standers.
On XXXX, Sallie Mae is reporting that i have never been late not once on this account. So whats actually thee truth.
The information on my credit report on inaccurate and not complete.
I understand that Sallie Mae has violated the FCRA and i have attached viable proof that will be use as an exhibit in federal court.
I am also aware that Nonpublic personal information is supposed to be EXCLUDED from my credit report. Nonpublic personal information includes transactions between me and the furnisher. Late payments and charge offs are transactions. Sallie Mae has engaged in using unlawful extortionate means which is a violation of 18 usc 894.
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| 05/10/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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On XX/XX/XXXX, I reached out to Sallie Mae, requesting a forbearance. I informed them that I had gotten laid off from my job, that I applied for unemployment benefits and that my co-signer ( mom ) is retired and is on a fixed income. In response, the representative claimed that they would still like a payment from me despite all of these circumstances. The representative also suggested I look into an extra job like XXXX to make extra money to keep up with my Sallie Mae payments. I am very disappointed with the way this situation was handled. Sallie Mae has no forbearance system in place for those who have been laid off. At the moment, I have XXXX income and actively searching for work. It is very unfair that Sallie Mae still expects a payment from me and my co-signer based on our circumstances. Based on the Sallie Mae website, you qualify for forbearance if you happen to go back to school/college and yet if you were involuntarily laid off, you dont qualify? I find this very discriminatory that I cant qualify because I am not in school. I also find it unfair at the fact, they want to use part of my unemployment benefits ( which will be used to paying my rent, car insurance, car payment, electricity, water, wifi, etc. ) to determine how much I can still pay. There should be a system in place catered to those who are laid off from their jobs and offer forbearance options too. It doesnt make sense to take payments despite the borrowers circumstances. Its very cruel that they treat their customers like piggy banks instead of actual people. XXXX empathy.
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| 12/01/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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At the end of XXXX - XXXX I was in the process of a move and career transition. I contacted Sallie Mae, my student loan provider, to request a forebarence on a few of my loans that I had with them to make the transition and move more seemless and easy for me financially. I was told over the phone the my requests had been submitted and accepted and that I would not have to pay on my loans for 3 months. About a month later, my cosigners and I started getting bombarded with phone calls from the company claiming that I had payments that were late, that were incruing massive late fees and penalties, and that I had to make the payments on the loans, which was completely contradictory to what they had discussed with me on the phone. I was not in a position to make those payments, as I was in the middle of a career change, a move, and had already made plans for my finances that didn't allow me the flexibility of repaying those loans at that time. So a couple of my loans went past due for a few months ( XXXX and XXXX XXXX, and XX/XX/XXXX ), i missed some payments, and a couple others were missed for about one month ( XX/XX/XXXX ). I did what I could to keep the loan payments up to date but was obviously unable to do so entirely. The company completely misinformed me, telling me that my forebarence was approved, and then turned around a month later, without notifying me, and started requesting payments and charging ridiculous late fees. The company was unwilling to negotiate any flexible payment options and just insisted I pay the full balance and late fees.
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| 04/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/2017, I initiated automatic payments over the phone with a XXXX XXXX representative, XXXX XXXX. I provided my bank account information over the phone to set up the automatic payments. The customer service agent took down and processed the incorrect bank account number when setting up the auto payment. When the payment did not withdraw from my bank account, I contacted XXXX at XXXX XXXX and he clarified that this was an error on his end. He assured me that it would be resolved and it was nothing to be concerned about and it would not be marked as a late payment or a derogatory mark on my payment history and credit. However, it was never corrected. I have made countless calls to XXXX XXXX over the last year and a half and was told by various representative and supervisors that these events never happened, and that I gave the wrong numbers, even though their representative explained to me that it was he who made the clerical error. They will not allow me to speak with XXXX, the account manager who initially worked with me to set up the payments and who made a human error in recording my account information. They told me there is a recording available of our phone conversation which they reviewed, but they will not allow me to hear it nor provide me with any additional documents or recordings to support their claim that it was I who made the mistake. Due to nothing more than an error of a XXXX XXXX representative, the payment was not received and considered late and is still showing as a derogatory mark on my credit, and the only late payment.
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| 02/28/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I wish to make a formal complaint regarding the " Robocall '' policies of SLM Corporation DBA SallieMae. I am the cosigner of a student loan taken out by my daughter. Due to a banking hold on a deposited check, a payment was missed, via automatic payments. I received two robocalls on Sunday XXXX XXXX, XXXX at XXXX XXXX and XXXX at XXXX XXXX. On Monday at XXXX XXXX, I called the number proffered in the robocall and spoke with a customer service representative. At that time I questioned a robocall being received on a Sunday evening. Never the less, I explained the situation and arranged to make a payment bringing the overdue amount owed to zero. To my dismay, over the course of Monday XXXX XXXX, I received a total of seven additional robocalls. All after payment had been arranged. Robocalls came in at XXXX, XXXX, XXXX XXXX, XXXX, XXXX, and at XXXX. I believe their robocall policy is abusive to consumers. I called them twice during the course of the day once at XXXX and once at XXXX. Each time I complained about the continuing robocalls, and their inability to stop them. Also, the customer service representative 's inability to offer an escalation name or phone number to elevate my complaint to. On one call, the representative even refused to provide me access to a supervisor. I think SallieMae 's service policy to not empower representatives the ability to stop the robocalls after payment has been provided is a questionable business practice. I think a robocall policy that allows nine robocalls in essentially XXXX twenty four hour time span is abuse.
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| 05/20/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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At XXXX on XX/XX/2022 I called Sallie Mae in an attempt to lower my monthly payments or put my account into deferment. I was transferred to someone in a special department who enrolled me into a rate reduction program. I was told my original payment of {$450.00} would be reduced to {$210.00} for two years. I gave my first payment for XX/XX/2022 over the phone and enrolled in automatic payments for that amount. It was taken out of my account that same day. I was even read an agreement and agreed to terms on the phone and agreed to {$210.00} to be automatically taken out of my account monthly. I was on the phone for a total of XXXX minutes with Sallie Mae representatives on that day.
On XX/XX/2022 I received an email that I was behind on my payment. I thought it was for sure a mistake. I got on the Sallie Mae chat in the app and told the agent it must have been a mistake and explained the above. The agent however stated that there was nothing on my file regarding a reduced payment program and that my payments would still be {$450.00} a month.
I am a XXXX XXXX XXXX student starting clinical rotations with random hours throughout the day. I can not get a job due to being a XXXX XXXX XXXX student and can not afford the whole payment. I was so relieved when the agent enrolled me in the reduction payment program and this has caused me significant XXXX agony and XXXX as I'm trying to study for my board exams coming up. I hope there is a recording from Sallie Mae to prove that I was told that I was enrolled in the rate reduction program for 2 years.
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| 03/12/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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MY GRANDPARENTS COSIGNED FOR ME A COUPLE LOANS THROUGH SALLIE MAE. LONG BEFORE I GRADUATED THEY STARTED DEMANDING MONEY IS LARGE SUMS. MY GRANDPARENTS PAID THEM OVER XXXX AT ONCE WHEN THEY GOT TRICKED INTO THINKING THEY HAD TO. I HAVE TRIED TO TELL SALLIE MAE THAT I MAKE XXXX HOUR AND ALONG WITH BILLS AND RENT I ALSO HAVE A CHILD TO TAKE CARE OF. I CAN BARLEY AFFORD TO PAY THEM ANYTHING BUT AM WILLING TO PAY THEM XXXX OR SOMETIMES MORE A MONTH. MY GRANDPARENTS ARE RETIRED AND CANT AFFORD TO PAY THEM WHAT THEY ARE DEMANDING. THEY ARE NOW CALLING MULTIPLE TIMES AN HOUR MAKING THREATS AND HARASSING US AND BULLYING US. THEY SAID MY LOANS ARE IN DEFAULT AND NEED MY GRANDPARENTS TO PAY XXXX UP FRONT NOW AND ME MAKE XXXX MONTH PAYMENTS. I TOLD THEM I CAN SEE ABOUT THAT A MONTH BUT MY GRANDPARENTS CANT AFFORD THE XXXX UP FRONT. THEY WILL NOT SETTLE FOR ANYTHING BUT THAT. THEY ARE THREATENING TO SUE AND THEY INVADED MY GRANDPARENTS PRIVACY BY LOOKING INTO THEIR BANK ACCOUNT. MY GRANDMA TOLD THEM SHE COULD NOT AFFORD TO PAY THAT UP FRONT AND THEY TOLD ME THAT THEY KNOW SHE CAN AND THAT THEY KNOW MORE ABOUT IT THAN I DO. THE SALLIE MAE REPS ARE VERY RUDE. IM NOT TRYING TO GET OUT OF PAYING BUT I WANT MY GRANDPARENTS OFF THE HOOK AND FOR ME TO BE ABLE TO PAY AFFORDABLE PAYMENTS A MONTH. I CAN NOT GO HOMELESS BECAUSE OF THEM. I HAVE MY CHILD TO THINK ABOUT AND MY GRANDPARENTS BARELY HAVE MONEY, JUST ENOUGH TO COVER BILLS AND FOOD. PLEASE HELP ME GET SOME TYPE OF RELIEF. IM ABOUT TO GO CRAZY. AGAIN THEY CALL MULTIPLE TIMES AN HOUR WITH ACCUSATIONS AND DEMANDS.
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| 10/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
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Sallie Mae has lied to me, back stabbed me as many ways as possible. They have taken money from me, they have over-drafted my bank account, they have harassed my co-signer that is a XXXX veteran battling XXXX. All I tried to do was get my payments down just a little until I found a job, and nothing. I either make too less, or my co-signer makes too much. I recently was accepted to a program on XX/XX/XXXX to bring my payments down to {$190.00} a month if I paid of one of my loans, and I did. All I had to do was call back and set it up, and they said I was n't qualified for the loan payment I was told I was qualified for! This first started on XX/XX/XXXX where I paid {$150.00} loan forbearance, and two months later, they said I never paid {$150.00} but it is in my bank statement stating I did! So they never gave me the loan forbearance, literally stole money from me, then continued to harass my co-signer who is very ill. Next, I paid {$140.00} to pay off a loan, then they authorized it 2 times in my bank instead of 1 time, which put my bank in the negative leaving me with XXXX overdraft fees ( This was the loan I was told to pay off before I can get the $ XXXX monthly payment that I qualified for ) I had my bank fax them 3 times to show it was Sallie Mae that caused the overdraft, they still refused to acknowledge it was. I am a military veteran, and I have never been treated in such a manner in my entire life. Every time I call, no one knows what is going on, it is always different information. Please, for the love of God, can someone help me out?
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| 05/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have XXXX loans that I borrowed from SallieMae to pay for my education at XXXX University. I signed up for a ten year plan with a fixed {$25.00} per loan monthly plan to decrease my interest for each loan ( a total of {$75.00} a month ). Unfortunately, after I had graduated I have no luck with a full-time job. My finances that I pay each month are medical ( XXXX supplies and visits ), car insurance, phone, food, and soon to be rent. I can barely afford these finances as it is and when I called Salliemae to see what the total for each month would be after my grace period, they had told me about {$700.00} ( not including the government loans ). I had tried XXXX times calling them seeing if I can lower the payment per month, and they provided no helpful answers. They told me the options I have are forbearance which would make my account a delinquent, and only XXXX of my XXXX loans qualified ( the smallest XXXX of course ) for their " graduate payment plan '' which only would bring it down about XXXX dollars. I told them that I am willing to pay a much higher interest for a lower monthly payment which they told me they do n't do. They had mentioned that I could use auto-debit which would decrease my interest by a " whopping '' .25 %. I told them each time I called -they each said the same thing- that I am not interested in lowering the interest but the monthly payments because I can not afford that payment each month. Each time I call I feel they ignore my plea for help on lowering it, even if it means I give them a lot more money in the long run.
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| 01/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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My grand daughter and her father asked me to sign for her student loan a private loan with Sallie Mae and another with XXXX student loans and her father was going to repay the loans when he retired but instead he died XX/XX/XXXX. I am now responsible for the mortgage which he used to pay ( in my name also ) and I suffer from XXXX XXXX and I am XXXX years old. I contacted both XXXX and Sallie Mae since as of now the loan is 30 days past due and neither will waive me because they claim only the " borrower '' can be waived due to XXXX., Sallie mae said I should pay {$150.00} by XX/XX/XXXX to defer the loan until XX/XX/XXXX as a hardship but XXXX has to call for this arrangement to be for more than XX/XX/XXXX. If she does not call it goes back up to {$970.00} per month for a {$72000.00} loan and the XXXX with XXXX is {$69000.00}. I have had no contact with my grand daughter since May and she is contesting her father 's will in court currently. I doubt that I will be able to get her to call Sallie Mae so attempting to get a lower payment seems like a moot point. I believe I will have to see a bankruptcy attorney but my understanding is this would only be a temporary relief. Sallie Mae calls my home phone every 30 minutes and says then ca n't stop this procedure. My grand daughter has not made any payments at all and I ca n't pay the mortgage without my other son 's help so I do n't know what I can do to fix this.My grand daughter did all this on her lap top I never got a copy of either contract and I just asked them to send me a copy in the mail.
|
| 09/27/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I attended a private college, and in order to do so, look out nearly {$100000.00} in student loans, {$78000.00} of which are private loans through Sallie Mae.
For the first year of payments, I was on the graduated repayment plan, so XXXX of the XXXX loans I have through them had significantly lower payments for the first year. Now, that plan is expiring in XXXX.
For the first year, I also rotated a few in and out of forbearance in order to get my footing in the professional world and adjust to paying loans and living expenses. For the past year, I have been paying Sallie Mae about {$400.00} a month, and have never been late or missed a payment.
Now, beginning in XXXX, I am expected to pay {$850.00} a month, which is half of my income in one month. I own a home and car, and have other living expenses as well. Sallie Mae literally does not care and will not listen to anything I have to say about what I am able to pay in a month, which is about {$500.00}.
I even called their payments department and they said they are completely and utterly unwilling to work with me on a payment plan unless I just stop making payments -- and they were rude about it. I have never had a late payment or missing one in the year I have been making payments. I find it absolutely appalling that the only way they will work out a payment plan is if someone simply stops paying on an account.
I find this entire situation absolutely ridiculous since I am doing everything in my power to pay them what I can and there is XXXX care, compassion or advice on their end.
|
| 12/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
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Web |
Older American |
|
I am the co-signer for a student loan and through the interference of an attorney obtained by student because of the continued harassment calls and email messages from Sallie Mae the attorney was able to obtain an extension through XX/XX/XXXX. Per Sallie Mae Bank, I am still responsible for payments dating back from XX/XX/XXXX hrough XX/XX/XXXX. Although no payments were due from XX/XX/XXXX through XX/XX/XXXX, interest in the amount of {$3000.00} was accrued during that period.
I was never informed by Sallie Mae Bank that the student 's loan was granted an extension nor received communication from them regarding payments due.
I became aware of this situation through an email from XXXX XXXX, a service provided by my XXXX credit card, that advised me of the activity and how it impacted my credit score. Through their service I read that Sallie Mae Bank had furnished negative information regarding non-payment of student loan to the 3 credit reporting agencies without informing me first that I was responsible for paying loan and non-payment will result in negatively impacting my credit.
I contacted XXXX, Account Manager at Sallie Mae on XX/XX/XXXX to inquire about the student 's loan being extended until XX/XX/XXXX, where she could not find documentation regarding the extension and informed me that I was still responsible for monthly payments even though I never received any written communication from Sallie Mae.
I do not understand how the student gets an extension on her loan but I, as a co-signer am still responsible for payments.
|
| 09/20/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have recently been in contact with XXXX XXXX on XX/XX/2018 and XX/XX/2018 in regards to a monthly payment increase on my student loans. The program that I was in and able to maintain was {$210.00} and has now increased to {$460.00}. I called XXXX XXXX to ask if the payment could be lowered to an amount that I could maintain being that I am the sole provider in our household due to my husband returning to school full time for an XXXX XXXX XXXX program. When I spoke XXXX at XXXX XXXX I was asked to provide my financial profile including monthly income from my job, expenses such as rent, car note/insurance, groceries, cable, and what I currently have in my checking and savings account. I was then told that XXXX XXXX would need to contact my co-signer who is a XXXX year old retired veteran, my grandfather was harassed about his monthly income and payments and was told that if he was not providing enough information. I was then asked by XXXX XXXX what are you willing to do to maintain your payment because based on your credit profile you are not able to maintain your payment. I was then informed by XXXX at XXXX XXXX that my request was denied to lower my monthly payment or offer an alternative method. I begged them and never once said that I was unwilling to make a payment, I simply asked to lower it so the loan would not be defaulted and I was denied. XXXX then asked for my routing and account number and stated that my interest rate would be lowered .25 % if I enrolled in automatic payments which did not lower the monthly payments.
|
| 01/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I took out a Sallie Mae loan in 2015 to pay for lineman college. When I took it out, I was told that if I continued to make on-time payments, my interest rate would continuously get lower. My interest rate was originally around 10 %, and it is now 13.75 %. I have never missed a payment, except when I was in deferment to get my XXXX degree, and I still made payments during the summers. My interest rate has gone up even more, to almost 12 %. This is predatory lending. I am making almost {$500.00} payments a month, and my balance hardly looks like I've paid anything. The original loan was {$27000.00} and it is currently {$26000.00} after XXXX years of payments. Every time I try to call and talk to someone about this, I am told they will call me back, and they never do. I have called XXXX times in the last XXXX weeks with no response. I have called on and off over the years to try and find a solution because I am paying the loan, and they can never offer any solutions. I finally was able to talk to them today and the only thing they could do was enroll me in automatic payments and which would lower my interest rate by 0.25 %.
I sent in a request to have my co-signer, my mom, removed from the account after being told I needed to send in a formal request XXXX years ago. I have never heard back and she is still on the account.
This is predatory lending. I am doing everything I can to make progress on this loan to no avail. My balance has not gone down, even {$500.00} a month payments. Please help me come to a solution with them.
|
| 04/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
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I have XXXX separate student loans with Sallie Mae. Each time I reach out to Sallie Mae, the agents tell me a different option than the previous agent told me when we made arrangements before.
Throughout my XXXX years of college, I paid interest on XXXXXXXX XXXX the loans. I graduated with a degree in XX/XX/2020 at the height of the pandemic. Unable to find work, I called Sallie Mae to make arrangements for a lesser payment when the loan payments were to commence XXXX months after graduation.
In XX/XX/2020, I was granted and forbearance and told that when it ended I could request another. When that ended, I was forced to pay nearly {$800.00} a month, but was told that after that, I would have other options available to lower my payments over a longer period of time. That GRP plan recently ended and no I'm told that I must pay {$1000.00} a month, even though I can not afford it, because I only make a fluctuating approx. {$1700.00} a month with expenses.
Sally Mae is offering ZERO options for young people building a career with limited income to afford student loans and survive, even though I have shown ability to pay a lesser amount. Each time I call they raise the amount of payment and are charging nearly 13 % interest rate.
It is criminal to not have any options for the customers who genuinely try to pay. Other student loan companies offer a variety of repayment programs, even extending the repayment timeframe. Sallie Mae offers ZERO options which is wholly unfair to consumers dealing with a pandemic, inflation, etc.
|
| 02/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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I am writing this because Sallie Mae has wrongfully added a 60 day late notice on my credit reports in XX/XX/XXXX. Allow me to explain.
I filed for a chapter XXXX bankruptcy on XX/XX/XXXX and the Bankruptcy Court initiated an automatic stay. Sallie Mae sent me my last statement on XX/XX/XXXX, and they deactivated my online account access once they received the automatic stay notice. The bankruptcy discharged on XX/XX/XXXX. Sallie Mae then sent me a letter on XX/XX/XXXX, notifying me that they noticed that the bankruptcy case was concluded and that they will be sending me correspondence relating to my loan and that they restored my online access. They then sent me my next statement on XX/XX/XXXX, and I proceeded to pay them. Now I check my credit report and it shows a 60 day late status on XX/XX/XXXX, which is between the time that the bankruptcy case was active, I received no bill for, and my online Sallie Mae account was deactivated.
I have disputed this with the three major credit bureaus, of which I have only heard back from XXXX so far. The results of the dispute says " The company that reported the information has certified to XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details. '' I feel that Sallie Mae didn't even look at the facts I presented. I am trying to rebuild my credit after a bankruptcy and I do not need a recent 60 day late status showing on my credit reports. Please help me to correct this inaccuracy.
|
| 02/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
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In XXXX, My parents and I had to apply for a private loan because my older brother and mother used up federal funds and/or they made too much money. I have just over 30k in a private student loan with Sallie Mae. I attended my college through summer of XXXX, paying out of pocket for the summer classes. I had every intention of returning to XXXX to finish my degree once I was able to get my issues worked out. I was not working or barely working because my parents moved out of state ( far ) and in the country where jobs are limited. I had my loans on deferment for as long as they allowed. I was not unable to return to XXXX because they closed. My credits were not transferable and I had only finished my freshman year of college. I have tried to make arrangements with the loan servicer but every time I call they will not help me at all. I know that if a school closes, federal loans can be forgiven if you apply but my private servicer will not help me in any way. I went back to school for a bit but found an opportunity in skilled trades. I am just starting out and had to move for this job. I bought a townhouse, have a car payment, utilities, credit card payment, gas, food, a dog ( food, medical care ), etc and I live alone but am searching for a roommate unsuccessfully. I am unable to make {$400.00} plus payments a month and survive much less live. Also, I am behind 2 payments currently and my parents are co-signers and are not in a position to help me financially but it is also affecting their credit negatively. Please help.
|
| 05/02/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
|
|
I attended XXXX XXXX school in XXXX Georgia. The program lasted XX/XX/XXXX through XXXX of 2014. I graduated in XX/XX/XXXX and have been paying Sally Mae XXXX $ per month ( I was set up on automatic payments ) Last month my automatic payment went from XXXX $ to XXXX. They did not notify me of the change and my checking account is now overdrawn with around XXXX $ in overdraft fees. I called Sally Mae and they said my payment is now XXXX. I told them that I was not working in the field I was trained for and that I could not pay that much a month ( that amount is more than my rent and car payment ) I can not pay that amount and be able to pay my rent or buy groceries. I asked if the payment could be lowered until I get a better paying job which I was trained for. They said no. I told them that I was not going to be able to pay my rent this month. Finally after talking with a " manager '' I was told that for XXXX bucks they would credit my acount the XXXX. That was over a week ago and they have not credited my account. I am still overdrawn at the bank and at risk of being evicted from my houde because I am negative XXXX in my checking account. Not only is Sally Mae unwilling to work with me and lower my payments to something affordable until I get a better job, they lied to me and have not refunded my money so I can pay my rent and utilites. I just want them to work with me and do what they said they would do so I can get back on my feet, be assured that I have a place to live, so I can actually keep my job and pay my bills.
|
| 12/20/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I am writing to inform you that the attached communication is in violation of the Fair Debt Collection Practices Act ( FDCPA ). Specifically, the following violations have occurred : 15 USC 1692e ( 10 ) - The communication falsely implies that the borrower 's credit rating may be adversely affected. The statement " Negative information on a credit report may adversely affect your credit rating and can stay on your credit report for up to seven years '' is misleading, as the length of time that negative information stays on a credit report is determined by the credit reporting agencies and is not within Sallie Mae 's control.
15 USC 1692c ( a ) - The statement " This is an attempt to collect a debt and information obtained will be used for that purpose '' suggests that Sallie Mae is a debt collector, but Sallie Mae is a private bank. This is a violation of the FDCPA, which requires debt collectors to clearly disclose their identity in all communications.
15 USC 1692d ( 6 ) - The phone number provided in the communication directs the borrower to the Collections Department, rather than customer care. This is misleading and makes it difficult for the borrower to seek assistance with managing their account.
15 USC 1681s-2 ( b ) - Billing statements have been inaccurate and payments are lost in the mail, and Sallie Mae is reporting them as late to credit reporting agencies. This is a violation of the FCRA, which prohibits furnishers of information from reporting false or incomplete information to credit reporting agencies.
|
| 08/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
As a typical XXXX grad of the modern century, i have XXXX loans taken out for my entire college career. one from the Dept of education, one from discover, and the last with Sallie Mae. Also, typical to college grads, i elected NOT to consolidate my loans because i have intentions of going back to school to pursue my medical license and begin practicing Veterinary Medicine. The issue that im having however is balancing paying my three student loans because SALLIE MAE has been taking money directly out of my bank account ( NOT PAYCHECK ) for the sum of $ XXXX. This is an issue because i never authorized automatic payments to be made. So today, when i went to make a payment to my XXXX student loans, i found out that my bank account is now on their prohibited list because of Sallie mae constantly taking money out, leaving my bank account in the NEGATIVE therefore leaving discover without a payment! SO now because of this unauthorized deduction, my discover loan is in the process of defaulting, because of that, i may not be eligible to apply to XXXX XXXX. Sallie mae is literally destroying my life and is making me regret my entire decision of attending college. After SEVERAL attempts to talk about this topic, im becoming more and more upset. once a Sallie Mae rep hears me begin to discuss my concern, they put me on hold and they never have someone answer me. i currently work in a XXXX XXXX XXXX doing 12 hours shifts, so my time is EXTREMELY valuable ... sallie mae has driven my ability to manage my finances into the ground.
|
| 11/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My daughter received a loan from Sallie Mae for tuition this semester, and I co-signed. To keep the budget manageable for her, I 'm making the monthly payments while she is in school.
When I got the first bill I signed up for auto debit ( i.e., Direct Payment via ACH ). They provide a .25 % discount on the loan rate. I provided RT/DDA etc, and was n't paying much attention on the amount. The first payment is due XXXX XXXX, so I just checked again, and I 'm signed up to pay the minimum, so thought I 'd call them to see how I could bump that up a bit on a recurring basis each month to shorten the loan repayment period ( there was no info on their website about how to do this ).
But Sallie Mae does n't allow it!!! Sallie Mae only accepts the minimum payment when the borrower signs up for auto debit. This binds the borrower to a longer loan repayment period - and earns more interest $ $ for Sallie Mae. When I called, they confirmed that the system only allows the minimum payment for auto debit, and that to pay more you have to send a check or make an additional payment via online banking, which is not customer friendly - and less convenient as it adds another step.
This smacks of corporate shenenagans - offering a .25 % discount for auto debit, but then only allowing minimum payments for the benefit of Sallie Mae. I mean, think of all the poor graduates who want to use the convenience of ACH debit to manage their expenses, and now they get locked into paying more interest because the life of the loan gets extended.
|
| 04/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2018 at XXXX, I spoke to a Sallie Mae employee ( who, at some point, decided to brag about how his cosigner was " dead '' and that his loans were " taken care of '' ) to inquire about my loans. This employee went on to lie to me and tell me that I could fill out a " volunteer deferment form '' ( which, in name, does not exist ) or an " in-school deferment form '' ( which does not exist for medical leave students ) in order to have my loan payments deferred before I go back to school this fall.
I received call ( s ) every single day which did not help my XXXX at all given that I would often be on hold for over 40 minutes. At some point I even uploaded my medical leave confirmation papers and two agents told me both document files ( all 17 + 1 = 18 pages ) were never received which was also probably a lie.
Since that phone call I have had at least 4 other Sallie Mae employees ( including my supposed " case manager '' in Delaware ) be dishonest with me about what Sallie Mae could possibly offer me regarding temporary assistance in deferment. Additionally, they would often remark about how soon they could take legal action against me and ruin my credit score even further for up to 7 years. All the while, my credit score /has/ plummeted 250+ points with no recourse because of Sallie Mae.
I have probably spent over 7 hours on the phone with agents from Sallie Mae in order to resolve this issue and out of it I have received nothing but abysmal credit reports and snark for trying to advocate for it.
|
| 04/03/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
My first call with them was very abrasive I had no idea that my account that was joint with my deceased aunt had been sold to a 3rd party collections. I received no written notification just a report on my credit report and then the calls started. The agent was condescending and gave me no information just wanted a payment the call was disconnected. They have continued calling me 2 to 3 times every other hour from different numbers. My credit report is showing that the have charged almost 93 dollars in addition to the original loan and they are reporting to the credit bureau more than 1 every 30 days. The dates reported are XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. The original loan amount sent to them was XXXX. They are saying I owe them over the course of my alleged acct being with them 4 months, according to my credit report, XXXX. Still no written report have been sent to address although confirm with the agent and the calls have continued. Prior to the account being sold Sallie Mae harassed not only me but my sick aunt and called multiple times an hour within one day and through it all I didn't even know it was illegal until recently. They were telling her they would come take my degree, I would be arrested, they would garnish my wages and her SSA, they were going to send government officials to my door. This has been trying considering she died shortly after those calls and now I'm grieving her death and this mess with the XXXX XXXX and Sallie Mae.
|
| 06/02/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have a loan with Sallie Mae. Several months ago, they emailed me saying that they could provide 'assistance ' during COVID. I inquired about what that assistance looked like, and then decided I did NOT want that assistance. To be clear, I never asked for my loan to be placed on forbearance, I simply inquired about what it would look like.
Sallie Mae placed my loan on forbearance anyways, without my consent. I called Sallie Mae and spoke with a manager, who agreed that I did not consent to getting my loan put on forbearance, and that he would take my loan off forbearance.
Two months later I get an email saying that only now is my loan being taken off forbearance, which means my loan was still on forbearance after I was told it was being taken off. I spoke with the same manager on the phone, who told me that he in fact DID take my loan off forbearance, but that their 'system ' automatically put me back on without my knowledge or consent. Not only that, but their system had done the same thing with every single customer that wanted to be taken off forbearance. To repeat, every person who had requested to be taken off forbearance was automatically put back on.
I find this practice predatory as they try to squeeze more money out of young people who are already struggling. It is reasonable to expect Sallie Mae to come back with an explanation of why this happened and then provide a detailed, step by step response as to the actions they will take to prevent this from happening in the future. Thank you.
|
| 12/02/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
On XX/XX/XXXX I provided a written request via Sallie Mae 's online portal for the closure of my CD account and gave instructions to XXXX XXXX on where to transfer the proceeds. The account matured on XX/XX/XXXX, and this fell within their terms and conditions regarding the closure of my CD account which may be closed up to 30 days prior and no later than 10 days after.
I had successfully closed a CD account on XX/XX/XXXX with this exact same method.
On XX/XX/XXXX I received a response from XXXX XXXX, with a counter offer and a threatening remark that my CD account would renew if I did not respond within 10 days of maturity.
I unfortunately did not receive this reply until after this time period expired. Based on my written request to close the CD I expected the CD to be closed. I'm now told that my CD has automatically renewed with no recourse other than penalty. I asked for additional clarification in their terms and conditions and I received a response from a compliance analyst XXXX XXXX citing the relevant agreements and their ties to XXXX XXXX XXXX.
Unfortunately I can't find clear terms in their agreements regarding why my account should have not been closed when I made the request on XX/XX/XXXX as they had done with my prior account. I'm lucky to have 20+ years in the banking and regulatory environment and some of Sallie Mae 's responses were concerning to me, particularly if I had been a typical consumer. I'd be more than happy to provide these to you. Thank you for your time and help.
|
| 09/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I was basically bullied into leaving this University. I was lied to about my completion rate at the beginning of my last quarter at this school. I was told if I got C grades or higher for full time, my completion rate would be in good standing for a federal student loan. By the end of the quarter, this person who lied about my completion rate suddenly disappeared without a trace. Although my GPA was raised as promised by me completing the credits needed, the completion rate was not high enough to get the money I needed to continue at the University. They tried very hard to keep my grades lower than a C, but I worked so hard that they had to give me C 's for my, what was A work. I filed numerous complaints about these grades, but no-one seemed to care, if they listened at all. When I brought up the teachers being on a separate payroll by failing 64 percent of students at this school, it was game over for me. They refused to grant my personal loan with Sallie Mae even though I was approved. They held the loan money too long, and discharged me from the University. I feel as though I did my part, but they did not follow up at all with their end, and tried everything to have me quit. When I did n't, they just hit below the belt because I had nothing, and was vulnerable. They are still trying to make me pay some random fee now, a year later, even though I am in a tremendous amount of student debt. It is my understanding that this University was under investigation twice by the XXXX during my enrollment.
|
| 01/22/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have about {$40000.00} total in private loans through Sallie Mae. My interest rates range from 9.125 % -9.875 % ( averaging to about 9.5 % ) among the XXXX loans, resulting in payments of $ XXXX/month. Unfortunately, I only make XXXX a year as a XXXX and I also have federal loan payments to make along with rent and insurance, so {$550.00} a month is pretty unmanageable. This issue with Sallie Mae is that I brought this information to their attention and tried to get them to work with me in some way, but they stone walled me at every turn saying they can not do anything for me, except a 0.25 % decrease by signing up for auto-pay. I asked if I could be transferred to another department ( collections ) and they stated that they can not transfer me and I ca n't even speak with collections " until my account is delinquent ''. I even tried to extend the length of my payment period, but again I was met with a firm and absolute " no ''. I have attempted to refinance my loans through other agencies, but my debt/income ratio is too high, so I am essentially stuck with Sallie Mae and their bullying. Overall, I am between a rock and a hard place in that Sallie Mae has backed me into a corner and wo n't budge unless I become delinquent resulting in late fee buildup, interest accruing on the loans, and sacrificing my credit score. Even if I do become delinquent I have no reason to believe Sallie Mae will do anything other than destroy my credit score and assess fees to tack onto my already difficult payments.
|
| 09/30/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
1- We got a student Loan From Sallie Mae XXXX A federal Institution created by the congress to fund education. this is what we tought when we sign with them in XXXX that it was a government entity that serviced federal education loans.
2- It was too late when we realized this was not part of a federal loan anymore but private loans.
3- Sallie Mae Has been calling me everyday even sundays trying to collect, I told them I am XXXX at this time, but they are not interested to work with you.
4- I called them back trying to find a middle point and some negotiation but they said they have nothing I qualify to help me, to call them back when I get a job.
5- they are threatening to garnish my wages when I get a job.
6- Even when I did small payments when possible, they reported us to the Credit bureau XXXX our credit is ruined just because of a student loan.
7- Their interest rates are really high and keep going up, at the end if some day we will be able to pay this loan back, it will be almost 3 times the amount we borrowed it.
8- I want to know when and how the Goverment privatized Sallie Mae XXXX and how they did it.
9- They are not open to any negotiation, They do not care about students or education, this is just a depredator business created with good intentions by the congress XXXX but privatized and keeping the name only to confuse borrowers, how the goverment allow this kind of very profitable private corporation take control of Students loans. How this happened? nobody can answer.
|
| 02/18/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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In 2014, XXXX, XXXX XXXX withdrew funding for my degree at XXXX XXXX University in my senior year, giving no reason other than their lack of belief that I would be able to pay the loans back. I was forced to drop out in my last semester, incurring high fees, and rendering my college transcript unable to be released. I was unable to make the initial payments, which were over {$1000.00} a month for a balance approximately {$38000.00}, and consulted several lawyers, who advised me to " save up money and settle '' and that " there was not hope for private loans ''. I was unadvised of any kind of income based repayment plan, and was simply told that Sallie Mae doesn't do that. I have spent several years searching for a job that provides more than subsistence, but due to my lack of a degree, and in a relatively high unemployment field ( Music ), I have accumulated a significant portion of debt. I am now being sued in 6 lawsuits by the company, but I have no accumulated assets, nor skills and have been homeless for the better part of the last 5 years. They have coerced my father into withdrawing his XXXX, and to taking assets they have no access to, and using them to pay the debts. My mother and father were cosigned onto the loans, and my mother has since passed on. I have no legal rights, and was not of legal age to begin sign for my own loans at the time that I started ( XXXX XXXX, at the time ). I was not given a chance to defend myself. Sallie Mae is a predatory loan company and needs to be stopped.
|
| 12/03/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
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On XX/XX/2018 I called XXXX XXXX for XX/XX/2018 payoff amounts on 3 loans ; 1-XXXX -- -- -- amount given {$7000.00} Chk # XXXX issued 2XXXX -- -- -- amount given {$10000.00} Chk # XXXX issued 3-XXXX -- -- -- -- amount given {$27000.00} Chk # XXXX issued On XX/XX/XXXX, three BANK checks were sent REGISTERED MAIL : to XXXX XXXX Co Signer Payoff XXXX XXXX XXXX XXXX, PA XXXX Those checks were received on XX/XX/2018 at XXXX XXXX Since then I have called the XXXX 11 times to check on those loan payoff being processed. By XX/XX/XXXX I began asking for a supervisor. On the XXXX I was told there were being processed. Since then I have been told that the imaging on the checks was not accepted & yet Chk # XXXX has processed through XXXX XXXX XXXX Wednesday XX/XX/18. I talked today with Supervisor XXXX # XXXX was to Call me back in XXXX to XXXX min XXXX XXXX XXXX. He was to check with the XXXX department. That has not happened ( XXXX ). XXXX XXXX called back. He said they have cancelled the 2 checks will not process them. Their bank XXXX XXXX will not process them. My bank will not reissue checks unless the others are returned. He informed me if it is the BANK 'S image fault I AM LIABLE FOR EXTRA INTEREST & FEES My question is how can 1 bank check for the MOST money process & the others not. Dealing with XXXX XXXX has been extremely Frustrating when just trying to pay off loans that constantly increase in interest. Since the loans originated my grandson still owes only {$1500.00} less & that was 4 years ago.
|
| 03/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
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Web |
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I had trouble when my payments first started. Company took down wrong credit card number. I was emailed payment went through, next, an email saying it was not accepted without a reason why. By the time I found out, the delinquent would show up on my credit report, bringing in down in as much as XXXX or more points at a time. Called many times to fix the problem and of course they would not take the blame of one of their workers making an error. Thought the problem was fixed so I joined a program and money comes out of my account automatically and after 3 payments they said this would fix the problem and not put me in delinquent. Lied again. Their company and my bank payment missed each other because of the day of the week it was. First my bank allowed the payment but days later sent it back to them.They did not notify me until it was delinquent. Even though I discovered the error and paid, they told me I was ok and I'm still in the program. They want me to continue to pay every month but will not take off all of those late payments off of my credit report. They harass me with phone calls and incorrect information. I would like them to stop putting late on all there loans which are paid all together as one payment. By are putting a late payment on each loan, it makes it look like I am not paying off either loan and counts it as three late payment.They are destroying my credit I need those late payments that are their errors off of my credit report. They are bullying me by way of my credit report,
|
| 01/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have both Direct and Private loans since I started college back in XXXX when the company was just Sallie Mae. In XXXX when Sallie Mae split into XXXX companies ( Sallie Mae and XXXX ) I was never informed whether that be through email or phone call that my loans will be owed through XXXX separate companies. Due to this fact, I missed payments through XXXX for up to two months. When I was finished college in XXXX, I called Sallie Mae to see what sort of repayment program I could be placed into to help me because at the time I only had a part time job making just over minimum wage. I was placed in the Graduated Repayment Program with an 11.5 % and 8.5 % interest rate and an amount totaling almost {$500.00} plus another {$150.00} for XXXX. I have asked numerous times if there is a program for me to go into that is based on my income and I was flat out told no. My father co-signed my loans and on of of my phone calls when I begged for a better repayment program I was told that my father needs to help me out and I quote " If he loves you enough he will help you for your loans. '' I was completely appalled at this statement from one of the Sallie Mae representatives. Never would I think that it would be ok to tell someone that. I am extremely frustrated, I am behind payments which is ruining my credit and I keep incurring late fees. I 'm not looking for them to forgive my loans, I simply want a more manageable repayment program where I do not spend my entire months paycheck to help pay off my loans.
|
| 04/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have a XXXX school loan with Sallie Mae. For a student that just came out of school about 2 years ago, and started working in Covid, and as a XXXX XXXX. Sallie Mae charges over 500 monthly payments as just interest payments, which is difficult to pay when you have other bills such as rent, car payments, etc. I have tried to explain to them that XXXX dollars per month are an absurd amount to pay monthly for a loan, if it was a reasonable price such as XXXX dollars I would be able to make payments. Due to not being able to make consistent payments of XXXX dollars monthly, they constantly threaten to put my loan in delinquency which would go on my credit report and further damage my credit for years. They are causing me to go into debt because they do not work with their customers to provide options to stay afloat on payments. Sallie Mae 's representatives are rude and don't make many options to help you finance your loans. One representative was very judgemental, and when going over my monthly payments and rent, told me that I shouldn't be paying that much in rent knowing I had to pay loans back, and because of my annual income. I live in XXXX, rent is expensive regardless of where you are. During Covid, they only gave a 2-4 month delay in payments, but still charged interest. Which is so horrible, especially knowing how difficult it was for people to have a difficult time paying back loans. Sallie Mae is the worst loan company, and I wish I knew this prior to taking out a XXXX loan with them.
|
| 09/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
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An identity theft report was filed by me on XX/XX/2023 stating that this account was opened without my consent, and that the balance on the account does not belong to me. Sallie Mae responded with contradictory information riddled with discrepancies and used that inaccurate information to claim that the loan was opened by me. I responded with a letter pointing out their numerous inconsistencies in their validations, and even sent a copy of a letter from the University where they claimed the loan was used that confirmed I was not in attendance during the term the loan account was opened. They responded with a letter stating that an investigation would be reopened, however they have not made any attempts to remove the account from reporting to the bureaus, which is in direct violation of the provisions set fort within the FCRA specifically 15 USC 1681 s-2 ( a ) ( 6 ) ( b ). Furthermore, Sallie Mae is in direct violation of 15 USC 1681 s-2 ( a ) ( 1 ) ( A ), since evidence of errors have been brought to Sallie Mae 's attention, and Sallie Mae has sent a response stating that they are investigating these errors, that is evidence of knowledge to these errors. This provision prevents the reporting of known errors. Additionally 15 USC 1681 s-2 ( a ) ( 1 ) ( B ) prohibits reporting after notice and confirmation of errors This is yet another provision in which Sallie Mae is again in violation of. If these errors are not remediated immediately, I may have to take it upon myself to pursue legal action.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
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Web |
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Just a few months after graduating from my XXXX program, I started to receive letters in the mail regarding repayment for my student loan. My student loans comprise of both federal and private loans. On several occasions do I recall numerous attempts to reach out to my lending companies ( Salliemae/XXXX/XXXX ) to see if their were options regarding lower monthly payments for my student loans, and on several occasions do I recall the representative expressing the inability to do so without any real explanation. Luckily, I was able to have my initial monthly payments through ( XXXX ) of approximately {$500.00}, lowered to approximately {$290.00} a month. However my requests to have lowered monthly payments through Salliemae/XXXX were denied. Since graduating in XX/XX/XXXX, I have been paying approximately {$890.00} a month directed towards my loan through Salliemae alone, in addition to the {$290.00} I currently owe through XXXX, as a result, in XX/XX/XXXX, I had to forbear my Salliemae loan because of financial hardship. I feel extremely hopeless about getting out of this debt without having any options to help even just decrease the monthly payments, and especially because of other financial obligations I have when it comes to being the only sole provider for my family with XXXX young children. I am not asking SallieMae to completely abolish my loans, but to simply work with me to reducing the monthly payments, and so far working with SallieMae has been very frustrating and disappointing.
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| 07/10/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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The week on or before XX/XX/2021, I contacted Sallie Mae , Inc., to discuss payment arrangements. I spoke to a lady name XXXX. During the initial call, she asked for my address, which I provided her with my current address as I recently moved. She then asked for my address on file, which is my mothers residence. Subsequently, she verbally said when I call to use that address on file. ( all calls are recorded so this escalation should be able to retrieve ).
XXXX informed me that my account was almost 60 days late, which I expressed I was having troubles making payments due to my mother losing her job due to COVID-19. I assumed all financial duties to ensure the house was up-to-par and dire bills were paid. Then, XXXX advised I had a few more days to make a payment before it reflected on my credit reports. I agreed with the payments and provided her with my debit card. I also advised that all banking information was connected to my current address and not my previous address. On the day of extraction, no monies came out. I assumed it was a delay. A few days later, I called to inquire and was advised that my payment was not processed because of incorrect address.
This has now been reflected on my credit report and has caused me to lose over 100 points. I am in the middle of buying my home and have had to pause with my lender because my credit has been negatively impacted. When I did call back, I had the representative extract the monies out the same day as the money was in the account.
|
| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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To Whom It May Concern, I am writing to dispute the following information on my file. I recently received a copy of my credit report, and I notice there is an unauthorized credit inquiry made by the company listed above. To my knowledge, I have not signed any documents authorizing the company in question to view my credit report. The listed inquiry was without authorization, and for no legitimate business purposes. The same Inquiry does not show on my XXXX Credit Report. As such, it is a very serious error in reporting. This constitutes a violation of my rights under the Fair Credit Reporting Act 604 as well as a violation of my rights to privacy. I am requesting your credit bureau to initiate an investigation and to determine responsible parties in this unauthorized credit inquiry. In addition, I respectfully request a copy of any documents authorizing credit inquiry, and signed on my behalf, so that I may verify its validity.
If you find that I was not the one who authorized this inquiry, I ask that it be removed immediately from my credit file. Please be so kind as to forward me documentation that you have had the unauthorized inquiry removed. If you find that I am in error, then please send me proof of this.
Finally, I am requesting an updated copy of my credit report, which should be sent to the address listed above.
According to the provisions of 612 ( 15 USC 1681 ), there should be no charge for this report.
Your immediate attention to this matter is appreciated.
Sincerely,
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| 02/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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About 2 weeks ago ( end of XX/XX/XXXX ). I was behind on payments but was able to make the lowed payments, but was still delinquent due to missed past payments. I was contacted ( received a call ) by a rep from sallie mae after making a payment a few days prior. I was told they have a " 3 pay program '' that could help me get caught back up to make my accounts current. How it works was as long as i make my next 3 payments on time, the account will be brought current and the delinquent payments would be added to the end of the loan. I agreed to enter this program and did the verbal verification over the phone on their recorded line and that was the end of it.
Today, I called them to verify that the payment was still scheduled and verify the amount to be paid. I was able to confirm both, but the new rep proceeded to tell me that I was not actually eligible to be in the " 3 pay program '' and that the payments I scheduled and was told would bring me current, would not. The reasoning I was told was due to already having my payments reduced and I " cant be in 2 programs at the same time '' So my complaint would be, why would they call me to tell me about a program, I agree to the terms and enroll into said program, schedule payments, and not actually be eligible from the very beginning?
The lady on the phone was nice so no issue with her, but she said she would " elevate this to a manager '' and then I was on hold for close to 30 min before I hung up. Aint nobody got time for that.
|
| 02/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
|
On XX/XX/2018 I submitted {$5000.00} as payoff on one of my daughter 's student loans. In the process of submitting the payment, their website locked up. I re-entered the information and submitted again. On the second submission, I received a confirmation number. The next morning I checked my bank statement and realized the money come out of my account twice.
I contacted Sallie Mae immediately and they confirmed that they received the payment twice and I had a credit balance of {$5000.00}. They informed me that I needed to email them proof that the money had come out of my account twice and to explain what happened. I did so immediately. They informed me they would expedite the request since it was such a large amount.
I waited a few days and still had not received my money back. I called Sallie Mae again for a second time and they informed me that it could be 7-10 business days before I got my money back which would have been Thursday, XX/XX/XXXX. I waited until Friday, XX/XX/XXXX and called them back for the third time. I went through the whole process again. She again, for the third time, confirmed they had my money and yes it was due to me ; however, 10 business days would be Tuesday,XX/XX/XXXX.
I still do not have the {$5000.00} in my account and it has caused a financial hardship on me. I know in the banking world, they have 48 hours to credit your money back. Why is Sallie Mae allowed to keep my money for 14 days and still counting? Who regulates them? Is this legal?
|
| 04/15/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
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I spoke with XXXX XXXX XX/XX/19 @ XXXX re : more flexible payments for loan. A {$50.00} good faith fee is required for any delay in payment. This fee is the cost of the monthly loan payment. When the delay in payment has been needed and used, often I borrowed from someone to pay the fee. When this option is used, it can only be done 3 months at a time. This poses a major problem because it puts me in a position of owing other people. Now, I'm laid off from employment as of XX/XX/19 and called again XX/XX/19. The representative told me there are no other options to assist me other than again paying the fee. This means I must borrow the money from another person ( this is not sustainable for me or the individual ). XXXX XXXX wanted me to post date a time to pay in 30 days. Again I don't have money at the moment, I'm awaiting an interview with unemployment and am unsure of how I will pay my mortgage and other household sustaining bills for me and my child. Whether I'll have money to pay XXXX XXXX is unknown at this time. XXXX XXXX stated the only other option is to miss the payment, fall into default and the collections department will contact me. What I need is another recourse of action while I am currently unemployed. What else can be done to keep my credit report from suffering while I have no employment if I'm communicating and being proactive. Why is money to pay for an extension the only option, especially if I have no money or employment a this time. Thank you for help.
|
| 05/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have taken out fou r loans via Sallie Mae to pay for my college tuition. I have made on time monthly payments consistently but in the current state I am in now, I can not financially make the monthly payments .I took out an excess of {$55000.00} and my loans are currently holding interest rates of 11.375 %, 9.5 %, 10 %, and 9.75 %. I have contacte d Sallie Mae 's customer service desk to see if I can have my interest rates reduced and they stated I must go into collections in order to receive any type of help for repayment options. Once I went into collections, I received 4 to 5 calls per day from an automated service stating I am past due and need to contact the collections department. Once I called the collections department I got the run around and was told I had to pay my account up to date in order to receive any type of assistance and could only offer a forbearance for my current financial difficulties. The representative, XXXX ID : XXXX , I spoke with put me on hold and forgot to mute herself. I heard her speak with her supervisor and I heard laughter once the representative I spoke with asked her supervisor if they could offer me an interest rate reduction. Before the representative got back on the phone I heard her chuckle and say " I am going to get him to pay before we are done ''. The level in which they treat customers has completely disgusted me and I still have been unable to receive any type of assistance and currently struggling to meet ends meet.
|
| 11/11/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Sallie Mae does not give borrowers the option to make a principal-only payment online. I gave the minimum payment online and planned to call in to apply another payment strictly to the principal. I called the main Customer Service number, and they told me that was also impossible to guarantee through their means. The representative I spoke to was clearly unfamiliar with the idea or function of a principal-only payment and told me false information. He repeatedly told me " most '' of my payment would go to the principal or that he really could n't guarantee where it would go. It was clear the representative was trying his hardest but that he was simply untrained and unequipped to provide me the correct information and action. I went so far as to ask if a principal-only payment application could be guaranteed if I sent in a check. He once again essentially tried to tell me there was no such guarantee.
This is unacceptable. ANY other type of loan allows the borrower to apply payment at their discretion, provided minimums and fees have been paid. If I pay what I " owe '' for the billing period, I should be at liberty to apply payment wherever.
It is clear Sallie Mae has exercised great liberty in thwarting its borrowers from repayment. It is disgusting that an organization would make it so difficult to get ahead on debt.
Perhaps the representative was new, or mistaken. Regardless, it would really be best if SM could offer this option online. This is totally unreasonable.
|
| 03/19/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
This is my second complaint. Sallie Mae is ridiculous.
I spoke to a rep named XXXX who could not reach my account manager. I have never actually spoken to the account manager supposedly dealing with my account. Never, and the last 4 reps tried to contact her.
XXXX after listening to my questions said that yes I was given incorrect information multiples times regarding my loan and apologized on behalf of his coworkers.
I was transferred to another rep, I could not catch his name, but we spoke for an hour.
He offered me a TRMP plan where for 2 years I have a 2 % interest rate and payments are automatically debited from my account. I hated releasing my banking info because knowing them they will pull when they want and act like they haven't, but after 7 months of fighting this is all they offer. My cosigner is long gone, so it is just me and I have no options.
The rep stated that I MUST pay {$240.00} on the same day, the XXXX, to keep a delinquency report from happening. So I did, leaving me with less than {$40.00} for the next week and a half. I have been eating 1 meal every 3 days because of this.
Amazingly enough I was notified that my credit was hit by Sallie Mae for missing my payment, 3 days after it went through.
They are unbelievable liars and scammers. They do not care about the wellbeing of their borrowers and say whatever they can to get you off the phone fastest.
It has been well over 15 days and they still have not replied to my first complaint.
|
| 08/07/2017 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
In XX/XX/XXXX, we started getting loan with Sallie Mae/XXXX the total amount borrowed is over 90,000, The interest rate is from8 % to 10 percent. I was the co-signer because the Representive said my daughter did not have credit and her income was not enough to get a good interest rate at a low rate and suggested that I co- sign with her on the loan. I did with the intention that the instrest rate be low because of my excellent credit. This was not true. They intern charged the highest rates with my good credit. From XX/XX/XXXX through XX/XX/XXXX they continued to use my good credit and still charge the highest rate. I am formally filing this complaint requesting reimbursement for all the interest and the misleading advertising and not using my good credit as a co-signer. The misleading advertising of interest rate. I only co-cosign to help my daughter get a get rate for her loans. But they yet charged a high rate. They used my information with not results. They mislead me and my daughter and caused pain and suffering because we have to pay back on higher interest than other races. This is unfair, misleading and false advertising. Getting a loan was confusing false advertising and they used marketing, high-pressure sales tactics, financial aid services, to recruite my daughter for a fraudulent loan. A resolution for this matter is to give us back pay with the interest they acted on us. My contact information is XXXX XXXX or XXXX XXXX our phone numbers are XXXX or XXXX.
|
| 12/13/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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I am having trouble making student loans payments, due to the high cost. I have tried to call to lower the payments but have been required to have my co-signers call in to submit a financial statement before this would be possible. I have XXXX co-signers on my loans, XXXX is my mother XXXX is my brother. My brother has been out of the country and was unable to make a call for the finanical statement, however my mother did call in to give hers in XX/XX/XXXX. Upon my brother returning to country in XX/XX/XXXX he called to give his statement, I was then told that my mother had to redo her statement since it was a new month. That was the first time that dealing with Sallie Mae became difficult. Upon my mother calling in XX/XX/XXXX, the man named XXXX XXXX, received to allow her to give a financial statement instead badgering her to make payments on my behalf. My mother is going to be out of a job, and is going to be unable to make payments soon. The company had continuously told me to have my co-signers call in to make the statement so I was able to lower my payments, instead they have taken advantage of my co-signer and made deceptive claims to myself. The process to lower payments is extremely difficult and burdensome making it nearly impossible to complete the process to achieve the end result of lowered payments. On top of this during the process of working to figure out how to repay the loans I was consistently called and harassed about being delinquent on the loan.
|
| 05/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have a private loan through Sallie Mae. They have been misleading about the status of my loan, have marked me delinquent despite never mailing me at my proper address, they list correspondence on their site as having been mailed to me that I actually never received, and they have refused to change my contact information after numerous requests. The representatives apparently do not keep notes on my account ; I provided one with my checking account information in order to have payments deducted automatically, and despite the fact that XXXX payment was successfully deducted, the next month they claimed they could n't withdraw from the exact same checking account because it " did n't exist ''. They never notified me of this ; I had to contact them and ask them why the payment had n't been deducted. After making sure they had the correct account number, I was told by the representative that payments would resume the next month and I did n't need to worry. About a XXXX later ( in the same month ), I received a phone call informing me I was delinquent and payment needed to be remitted immediately. This level of disorganization and negligence is unacceptable. It has adversely impacted my credit report due to their reporting me as XXXX days past due, despite my never having received notice. They refused to provide loan deferment options, yet are making it difficult for me to pay. They will also not mail me information on my loan balance, as I have repeatedly requested.
|
| 02/03/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have been paying SallieMae ever since my forbearance ended in XX/XX/XXXX. It started out with {$720.00} from XX/XX/XXXX to XX/XX/XXXX
In XX/XX/XXXX, I successfully paid off XXXX of my XXXX loans. That brought my new monthly payment down to {$670.00}. As a result, I began paying this {$670.00} in XX/XX/XXXX.
Never has Sallie Mae put in any hidden fees I knew nothing about. Never have they adjusted anything.
Then in XX/XX/XXXX, I saw that i had to pay XXXX, I did n't look into it, I figured that it was n't a big difference from {$670.00}. I continued paying this new {$670.00} from XX/XX/XXXX, when it began, to XX/XX/XXXX.
On XX/XX/XXXX, it raised to {$680.00}. I paid it and now i see it again, {$680.00} for XX/XX/XXXX. I am worried that it will raise again. So i decided to check over my online statements, I had no late fees and NO explanations in the calculation.
I decided to call and inquire. I ended up speaking to a rep named XXXX at XXXX on XX/XX/XXXX and he said " based on the economy, your loan interest can increase ''.
Now, I do n't trust SallieMae, it is bad enough that I pay as much as I do and I can not do anything about it. But I would like further investigation. The last thing I need is to get screwed over by these criminals. I do not see why I have to pay for the economy. As far as I know, the economy fluctuates as it always does. My payments have never ever decreased, but all of a sudden they increase it. This simply does not sit well with me.
|
| 10/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
At the beginning of XX/XX/2022, my student loan payment jumped from a consistent {$540.00} to {$840.00}. I called and asked why this happened and they said at first it was just the interest and that paying this much would benefit me. They had no programs that would offer holding this amount and no programs for me to refinance the montly payment loan. From there the increase went to {$870.00}, then {$890.00}, {$900.00}, {$940.00}, {$960.00}, and up every month and now my next monthly bill is at {$1000.00}. I have called to ask and plead multiply times why this loan continues to increase and Im always told because of the variable interest rate. Ive asked what my options are because that is almoat my full check and they said, You can make late payments anytime. Ive called and offered {$6500.00} up front to pay off my smallest loan ( the money I saved to purchase an apartment ) as a desperate attempt to decrease my monthly payment and I was denied due to the fact that it needed to be the exact {$7200.00}. Not anything less. The woman said sorry, youll have to make the payments. Ive called multiple times for assistance and each time Im given a number to call. Ive waited on the phone for hours ( one call I was on hold for 53 minutes ) to be told there are no programs to help me that are available and nothing can be done for me. I have paid thousands of dollars to Sallie Mae and i can not get any type of assistance even when offering up front thousands of dollars.
|
| 06/05/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I 'm a XXXX and currently begun my career. However, my income is not sufficient to cover my living expenses and pay for my student loans. Because of this situation I was delinquent on my Sallie Mae loan payments. I spoke with a gentleman named XXXX who is a Manager in the Sallie Mae collections office. We discussed my financial hardship and he advised me to bring my account current before they could help me with special hardship assistance ( lowering my interest rate and monthly payment ). I have brought my account current and called Sallie Mae to take advantage of the special programs that XXXX XXXX had covered. The Sallie Mae servicing department is not able to work with me because my account is not past due. I 'm being proactive about my account not falling into delinquency again but the only way Sallie Mae will offer me any hardship assistance is if my account falls into delinquency again. They are adamant that unless my account is delinquent that I can not speak with a Collections representative about special hardship programs to lower my monthly payment. The Sallie Mae servicing department is only offering me a financial forebearance for 3 months while the interest builds on my already un-affordable student loan. Based on my conversation previously with XXXX XXXX of the Sallie Mae Collections department the programs they can offer me a lower interest rate on all of my loans to that I can have a income dependent payment and do not fall into default.
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| 10/11/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2019 I applied for a program with SALLIE MAE to lower the payments of my student loans due to changes in life circumstances. They told me I would make three qualifying payments of {$32.00} for three months and then qualify for the program. The next month, I get notice that my loan is delinquent and will be reported to the credit agencies. When speaking to a representative, I was told that they made a mistake and that the qualifying payments should have been {$50.00} for three months to qualify, so I made arrangements to pay the difference on XX/XX/2019. Then I was told that my loan actually didnt qualify for the program and then I was told that I could do three qualifying payments to tack them on to the end of my loan so I wouldnt be delinquent, even though I wasnt delinquent and had followed all the details of the plan they put in place.
I was affected by the hurricane that caused us to evacuate, so XX/XX/2019 was granted a hurricane/ disaster forbearance. XX/XX/XXXX the dented {$120.00} from my account from the last plan they had put me on, even though I was on forbearance and told nothing was due. They refunded the money, but when they did it canceled my qualifying payment and put my account as delinquent, even though I was told the forbearance wouldnt affect this plan I was forced into because of their mistake. Sallie Mae has deceptive practices. As a teacher is would be nice if the public service forgiveness was eligible for these loans.
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| 03/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
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Web |
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Sallie Mae gives you a standard six months before you have to start making your loan pay backs. When that six months was up I applied for a forbearance for the loans because my husband is in XXXX program and we are not making it on what I make alone. The time has come to repay the loans once again and we are behind in the loan payments. I called after getting letters in the mail and tried to see if I could do another forbearance and they said that I could not. I can make the payment on one but not the other. They stated that I would have to make a payment in order to get information from customer service. I am trying to see the options and they were holding information for ransom. Stating that I was not be able to find out anything without making a payment. Then, I say OK and made a payment and asked if then I could get to the customer service for repayment options and they " tried '' to transfer me over but it did n't work. So then the rep stated that I should call from a phone number that is not on my file so I can get some repayment info. If i use my husbands number or mine it would just route back to collections and they states that they do n't have the same info that customer service has. So I guess I am going to make what payments that I can until I can get more info or help. I really feel like we are being punished for trying to better ourselves through schooling. My husband has at least another year and a half before he is done with his program.
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| 03/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have tried to work with Sallie Mae, I fell very sick in Fall of XXXX. Continued to decline in XXXX of XXXX and began receiving treatment at XXXX XXXX. I was still in school trying to attend my classes virtually all while dealing with my sickness. Prior to XXXX I was a healthy college athlete on an XXXX and XXXX XXXX at my university. In XXXX of XXXX my care was transferred from XXXX XXXX XXXX XXXX XXXX, whom I am currently under their care. I am still in and out of the hospital every month, trying to get better. I have called Sallie Mae several times, in which they told me the only thing they can do is put me in a repayment plan of {$350.00} a month. I am not working, my parents are covering my extreme medical bills, and I can not afford this! I explained that to them, as well as my mother. She even told them if they could do {$100.00} a month, she would try to find a way to pay that despite all of my medical bills that they are paying for me. I am going back to college in Fall of this year. I did not lose my XXXX or XXXX XXXX. Sallie Mae did not want to work with me. I explained my financial situation along with the fact that I am going back in the fall, coupled with the fact I am not losing my scholarships either. They told there is no way they can help me despite my current medical situation other than paying the large sum of {$350.00} a month. This is discriminatory as I can't help my medical situation, but if I die the debt is no longer there.
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| 06/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XXXX XXXX opened 7 fraudulent accounts, where they list me as a cosigner. All the applications contain mostly false information about me ; e-mail, employer, income, assets, mortgage, citizenship status, electronic signature, etc.
The loans were approved by XXXX XXXX, based on applications that were completed and signed only by the borrower without my knowledge, permission or authorization.
Following a previous complaint, XXXX XXXX investigated the fraud, and based on evidence I provided, they accepted my allegations of identity theft. My name was removed from 6 out of 7 fraudulent accounts.
XXXX XXXX did not remove my name from account XXXX, because, they claim it was obtained with my knowledge, permission and authorization.
This is inaccurate, it was obtained without my knowledge, authorization, permission or signature.
According to page 1, Section C on the application, my knowledge and my signature are required for this application to be approved by XXXX XXXX. The borrower completed this application, same as the others, as XXXX XXXX knows, with false information about me and her signature, without my knowledge or signature.
XXXX XXXX knows the borrower filled and signed as the borrower and as the cosigner.
Since the loan was approved based on fraudulent misrepresentation. I do not understand why XXXX XXXX did not remove me from this account like the others.
I want to be removed from this account, and remove it from my credit file.
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| 04/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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I am writing to express my deep concerns about the predatory practices and poor customer service that I have experienced with your company. Based on my personal experience and research, it is clear that your company intentionally makes it difficult for borrowers to access their account information, apply for loan modifications or refinancing, and receive accurate and timely responses to their inquiries.
Specifically, I was locked into a high interest variable rate loan and given false information on repayment options. I have also experienced unresponsiveness from your representatives and received conflicting or misleading information when trying to seek help. This has left me feeling frustrated and hopeless about my ability to repay my loans.
Furthermore, I am aware of the several legal cases and investigations brought against your company, including the 2014 lawsuit by the Consumer Financial Protection Bureau ( CFPB ) and lawsuits from several state attorneys general. These allegations of excessive fees, misleading information about loan terms and options, and failure to properly process payments are deeply troubling.
It is unacceptable that XXXX and innocent borrowers like myself are being taken advantage of by predatory practices. I urge your company to take immediate action to address these issues and provide better customer service to borrowers who are struggling to repay their loans.
Thank you for your attention to this matter.
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| 12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I XXXX the natural person continue to be a victim of fraud upon the XXXX XXXX XXXX ( XXXX XXXX ), SALLIE MAE, XXXX STUDENT LOANS, AND US DEPARTMENT OF EDUCATION/XXXX all have unauthorized the use of my personal information, damaging and willingly, my character and privacy overall. I have sent in numerous complaints and fraud and theft reports regarding this matter and this loan servicer.. for the record XXXX XXXX XXXX XXXX XXXX XXXX ), SALLIE MAE XXXX XXXX XXXX XXXX, AND US DEPARTMENT OF EDUCATIONXXXX had no permissible purpose, thus my written consent to report on my consumer report, for the record. For the record, XXXX XXXX XXXX ( XXXX XXXX ), SALLIE MAE, XXXX XXXX XXXX, AND US DEPARTMENT OF EDUCATIONXXXX has been in investigation far over 60 days with the CFPB as well as third party credit bureaus such as XXXX and XXXX XXXX.XXXX XXXXXXXX XXXX XXXX ( XXXX XXXX ), SALLIE MAE, XXXXXXXX XXXX XXXX, AND US DEPARTMENT OF EDUCATIONXXXX continues to appear and reappear, This is by far a violation of my Constitutional Rights. XXXX XXXX XXXX ( XXXX XXXX ), SALLIE MAE, XXXX XXXX XXXX, AND US DEPARTMENT OF EDUCATIONXXXX are accounts that have been opened fraudulently, thus without my written consent to report in regards to COLLECTION a debt pursuant to 15 U.S. Code 1681 B. | 15 .U.S . Code 1681 ( a ) ( e ). My Fourth Amendment right has been infringed on. I am not secure in my papers and I have not had any rights to privacy regarding these companies.
|
| 10/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
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Web |
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I attempted to reach out to this private owned student loan company to fix my issue regarding my payment history. I advised that it was impacting my credit score tremendously and my account is currently current and it is in deferment status because I am currently in school. The company refused to update my account to remove the delinquent payment status history. I advised them during those times I was working minimum hours or sometimes no hours at all. Once a time I was out of work and they work not willing to work with me only to receive some type of payment and pushing my account back further. The company doesnt try to assist with their customers or consider their situation and whats going on. We were even involved in a pandemic and I was one of the people who lost their job and they kept calling about a payment after I advised I was out of a job and trying to figure out my next plans. At this point I felt like I was being harassed, being constantly emailed, phone calls, voicemails, and even letters in the mail. The company does not care about their clients. I tried to advise them i was attempting to buy a house for me and my XXXX kids. Im a single mom and they delinquent status from them is heavily impacting my credit score. The dates are listed as followed : XXXX, XXXX, XXXX and XXXX of XXXX and XXXX, XXXX, and XXXX of XXXX. I have contacted the company multiple times. I even have emailed the CEO of the company. Nothing has taken place.
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| 06/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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In XX/XX/XXXX I contacted Sallie Mae. I was out of the country and am at a new job where I was having payroll issues. I contacted them asking for advice. I was informed that there was no help online and that I needed to contact repayment center by phone. I didnt do this as I was able to sort my payroll out before being charged any fees. A couple of days later I was informed that my forbearance was rejected. I never applied for one and do not feel comfortable being applied for forbearance without my consent as this could damage my record when it comes to releasing my co-signers. I asked for them to rectify the situation and send me a letter taking back my forbearance request. My co-signers were very angry as they thought I applied without their consent. I was supposed to receive a letter. I asked when I would know the status and the agent then informed me it would be sent no matter what. After 2 weeks I contacted them to be informed my letter was rejected, the customer service rep was very unhelpful and kept telling me that since I wasnt on forbearance it didnt matter. I asked her to escalate the situation and instead she just kept saying that I didnt contact them to get forbearance. Overall it seems like the company does not care about any of their shady practices because they are just too big to fail. I want a letter of apology to be sent out and any mention of me applying for forbearance to be erased from XX/XX/XXXX because it is a lie.
|
| 07/10/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Around XX/XX/XXXX I spoke to a lady who worked for Sallie Mae ( XXXX ) about enrolling in a payment program and she had confirmed that all my loans were successfully enrolled. Months later I found out my biggest loan was not enrolled and they had reported my account delinquent to the credit union. This dropped my credit 70+ points over the span of two years because they told me that I had to pay XXXX to get the loan active. I reported them to this bureau and they worked with me to charge off the loan after they realized their mistake. They are holding my credit as a incentive to start paying my loan even though they were in the wrong and lowered my credit. Resulting in me not being able to rent a home. Fast forward to XX/XX/XXXX. I spoke to representavie XXXX who helped put me in a forbearance until XX/XX/XXXX. Confirmation # XXXX. Over a month later on XX/XX/XXXX, they are reporting to my credit that I 'm 45 days late for a payment even though my forbearance is until XX/XX/XXXX. They are calling me putting me non stop every day. Once I called them they have put me on hold for 45 mins now and have transferred me 8 times because the representatives do n't know what 's going on. I have spoken with the account manager XXXX ( XXXX ) who was very helpful and nice. I 'm just concerned about all the negative marks reported to my credit over the last 2 years that have caused me to not get approved for a home for my family in regard to Sallie Mae.
|
| 02/13/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
Older American |
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My son has been trying to pay his Sallie Mae loans to the best of his ability. the interest keeps making it higher and he can not for some reason have it based on his income. they are harassing his grandmother who was the co-signer and making her feel as though she has to pay and she has been taking money from her fixed living expenses to try and pay the out ragious amounts that keep going up because they say he 's not paying the full monthly amounts. th interest on his loans have gone through the rough and the payments are double what he brings in monthly. even if he lived at home and made no car payments and I paid for food and everything else he would not be able to make the payments since they keep raising them. There are XXXX different loans which they made him do instead of one. My mother is afraid she is going to loose everything because the payments are not more than all 3 of us together ca n't pay. This should be illegal and why they want let him base the payments off his income I will never know. Please help. And there are more than one of the choices below. We could select every answer below except getting a loan because they have all happened. Dealing with the lender is a joke. they hang up on you once they figure out who you are and will not even try to help. The payments need to be a fixed monthly amount that can be handled and still be able to eat and survive and maybe even feel like living again. Shame on Sallie Mae!!!!
|
| 07/30/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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|
Web |
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XX/XX/2021 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Complaints : XXXX. XXXX XXXX XXXX, IA XXXX Dear Madam/Sir : Sallie Mae misleadingly and fraudulently advertises that it allows forbearance and/or deference in several instances but does not. This is not the first time I was promised that I would receive a deferment or forbearance only to find that it was not processed, thereby leaving me in a lurch and forcing me to make a payment I should not have needed to make.
I was notified that Sallie Mae gave me two months of deferment but the deferment was not applied in time so I had to make a payment in order to ensure the positive reporting of my account.
Not only this but I was still relying on the two months of deferment that it promised me but just received a notice that I am two months behind on my account and that it will be reported on my my credit report as a negative account.
By furnishing false and misleading formation to the Credit Reporting Agencies, Sallie Mae is in violation of the Fair Credit Reporting Act, Federal Debt Collections Practices Act, predatory lending laws, multiple additional consumer protection laws, and multiple CFPB consent orders. Sallie Mae has been the subject of numerous complaints and enforcement actions by the government.
I request that Sallie Mae process my loan requests as it should already have and suppress any negative reporting until this issue is resolved.
|
| 12/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Pursuing my XXXX XXXX degree at XXXX XXXX, Fl my Post 9-11 bill from my service in the XXXX XXXX ran out. I then had to use Private loans for the remaining 2 years at XXXX. During that time the service lender misrepresented the interest rate I would receive to me and my cosigner ( my grandfather ) and this was not noticed until the repayment started a few months after I graduated. I tried to speak with them several times and over many many hours to explain that I could not pay the XXXX dollars a month when I had no income coming in from my job. When I did get a job, I tried to convince them to put me into a payment plan that I could afford as I was paying federal and private and Sallie Mae continuously told me that they could not lower my payment. I then ask them to put it in deferment while I got a lawyer. I paid for a lawyer here in XXXX, Fl to negotiate with Sallie Mae. She met with me and told me that we could negotiate a settlement with Sallie Mae for over 75 % off the total loan amount. She then sent Sallie Mae a document that she was my attorney and all communications would go through her. I contact my attorney for a few years now and she says that Sallie Mae has not sent her the correct document. I call Sallie Mae and they say that they can not communicate with me or her. I am completely lost at this point and it has effected my credit for years now and I am unemployed. Is there anything you can do to help? Kindly, XXXX XXXX
|
| 07/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Ive talked to Sallie Mae many times about not contacting me and harassing me multiple times a day but they continue to. XXXX calls over a 7 day period were made to me, multiple were made to my co-signer, multiple were made to my sister ( who is not on any loan information of mine, multiple to both of my parents, and probably others I dont even know about. They never help me with my loans or help me to lower my payments and always beat around the bush when I try to explain my situation to them. They are harassing me, setting me up for failure, dont care about my situation, and are an awful lender. I have to pay XXXX dollars a month due to their outrageous interest rates and the fact that Im so behind because they have never been able to or cared to help me and my situation. I can not pay XXXX a month. My debt is a total of XXXX dollars with Sallie Mae for student loans and over the past 6 years Ive totaled about XXXX dollars in interest. They are taking advantage of students without a care in the world for their well being or success. Ive talked to at least 10 different people at Sallie Mae over the past few years and they say the same thing everytime. We are so sorry but we can not help you at this time due to blah blah blah. Then the day bye and hang up. That is not helping me. Its stressful, it hurts my career, my life, my future, and its getting worse. Sallie Mae needs to be held accountable for there terrible service and loans
|
| 12/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
We ( my son & I - as co-signer ) have XXXX loans w/ Sallie Mae XXXX
Last month - they took the XXXX payments sent ( XXXX check for each loan ) and applied them both to the same loan. In their system - this triggered a 'Late Payment ' on the XXXX loan that received 'no payment ' and started an incessant series of phone calls to both my son & I.
Their error was pointed out to them within a week and - despite the promise of the error being corrected on their end.. the phone calls kept coming ( XXXX - XXXX calls per day.. to both of us! ) Two weeks later.. we were still getting the calls and the payment error ( that THEY made ) had still not been corrected.
I call again ( I 've now been on the phone with these people for over an hour ) and I finally get an assurance that the error will be will fixed within 24 hours ~and~ that the calls will stop.
The error is fixed ( although it takes 3 days to do so ) - but the calls continue until their system shows the payment corrected.
Now - just a week after THAT issue is cleared - I just found out that they did the same thing to the most recent payment ( s ) ~and~ I was charged a 'late fee ' on the account that THEY screwed up last month!
I am now faced with, yet another, unending series of calls and - as I told them during the last phone call.. I consider these calls to be Harassment!
Aside from filing a complaint with ConsumerFinance.gov - do I have any legal recourse against them?
|
| 02/16/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have had problems making payments to the student loan company, XXXX XXXX, for a couple of months now! I have used all of my forbearance and now my loan is in a default! I also tried doing a lower payment plan and I am just still having a hard time due to being a stay at home mom and my husband is the only one with the income! My family is my top priority and we have to make sure we have things we need and especially my son! Anyways, I had talked to corporate from XXXX XXXX recently and she lies to me by getting my mother involved saying that she had spoke to her and that she was going to call all these companies to try and help me and that she has faith in my mother that she is able to help me and if I made this payment then it would by her some time to help me ( still talking about my mother ) so of course I fell into the trap and made a payment on my credit card because I had no money and when I talked to my mother she said that is not true, I said nothing of that!! So this woman lied to me to get some money from me!! You dont bring someones family member into the issue! Thats very wrong! I also had another incident where the woman on the other line of XXXX XXXX got a attitude with me because I couldnt make a payment and she tells me then what was the point of calling if you cant make this payment?! They also added XXXX of interest to my loan because of my forbearance! Thats absolutely crazy! You can never get it paid off!
|
| 06/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am the co-signer on my daughters student loan with Sallie Mae. Her loan payment should have been made in XX/XX/XXXX and my daughter was having trouble. She called and called ; they were rude and demanding ; not wanting to listen to her. After about 6 times calling she final was able speak with a manager. They talked on XXXX XXXX, 2016 at XXXX. and the call lasted 24 minutes. They worked out a payment plan that started on XXXX XXXX, 2016 and ends on XXXX XXXX, 2016. Then, they would reexam her finances or continue with that amount and only the date might change. I also spoke with them on XXXX XXXX, 2016 to give them my financial information. We were told that if a payment plan was set then the clock would go back to XXXX and were would not be reported. On Friday XXXX XXXX, 2016, I received a notice from the credit bureau that we was reported on all three of the loans on XXXX XXXX, 2016 and my daughters first payment was due on XXXX XXXX, 2016. If either one of us had been told that the payment needed to be made by XX/XX/XXXX it would have been paid. It seems that Sallie Mae is back doing poor business practice ( predatory practices ) and misleading their customers in order to get late fees and ruin customers credit at the same time. I ask for your assistance in not allowing Sallie Mae to get away with these forms of practices and to have them removed this from both our credit rating. Thank you for your time ; Sincerely yours.
|
| 04/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am a victim of identity theft, and have notified the owner of the fraudulent loans, Sallie Mae, regarding the fraud but have not received any response. I am providing a copy of the most recent fraud report sent to Sallie Mae that I have not received any response to, and will provide a summary of my dispute below.
The following Sallie Mae loan account numbers have been obtained in my name without my knowledge or consent : XXXX XXXX XXXX XXXX XXXX On XX/XX/2017, I receive a phone call regarding the above-referenced loans and was told that I needed to pay a large sum of money immediately for a loan that I supposedly co-signed for or I would be sued and taken to court. I said that I have never signed or agreed to any such loan. I immediately obtained the number for the fraud department and called. I have been attempting, since receiving notice that there was fraudulent loans in my name, to alert Sallie Mae and remove the loans from my name and off of my credit report, but no action has been taken by Sallie Mae, and I have never received any responsive communications addressing the loans or what steps they were taking to investigate my situation.
As stated in my attached identity theft affidavit, I have not opened any student loans or co-signed on any student loans with Sallie Mae. The accounts cited above are harming my credit, have caused harassing phone calls, and have harmed my financial situation and my quality of life.
|
| 03/10/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
Today, I applied as a co-signer for my daughters Sallie Mae Student Loan. I am XXXX and there fore my source of income comes from XXXX. The application was denied based on fraud. They made false claims against me in regards to my credit worthiness. I was also told by a supervisor that they do not base approval on the fico score. I was told credit scores have nothing to do with their decision making. But, in the denial they told me my credit score is adverse. I am accused of having delinquent accounts. And I am also told too few accounts get paid as agreed. These are lies. I feel like they just did not like the fact that my source of income comes from XXXX. Why would they have to lie about my credit report? The only reason would be if they had another reason as to why they wanted to deny me. And they could not find anything negative enough on my report to HONESTLY deny the loan. So, they MADE UP LIES. I bet there are many borrowers that receive employment income with a whole lot worse credit then myself that they have approved for loans. My daughter is devastated. She needed the loan to complete her schooling. I was also told that they only go by credit worthiness of showing ability to pay. I do n't have negative collections showing up on my report. How many other loans get approved for those who income is from XXXX? Probably none. After what they did to me today. I would not doubt that at all. Can anything be done about it?
|
| 07/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Paid student loans to Sallie Mae ( I 'm co-signer for my son ) - XXXX separate loans beginning XX/XX/XXXX. XXXX began XX/XX/XXXX when I paid the installment payments for the the XXXX loans through my banks bill pay system. Sallie Mae lost XXXX of the checks and asked that the bank send photo copies of issued checks to which my bank said it was unable. Sallie Mae requested the checks be voided and reissued. To avoid the problem repeating itself ( lost checks ) I submitted payment electronically in one lump sum for the XXXX loans whose payments were lost. Between the XXXX check for XXXX of the loans they did receive and the lump sum electronic debit for the XXXX loans whose checks were lost, Sallie Mae applied incorrect amounts to the loans. So they applied larger payment to loan requiring smaller payment and applied the smaller payment to the loan requiring the larger payment. Consequently, XXXX loan shows that I 'm behind and the other that I 'm ahead. I 've have spent hours - approximately over 7 hours with countless customer service reps - each time having to hear how I 'm late and need to pay and no nothing about my situation. I was required to send copies of my bank statements to prove I had paid. I have visited with managers who say that they can not redirect already allocated payments. I continue to receive emails saying my account is past due when it is not. It has been over 3 months now and it is still not resolved.
|
| 08/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
The original Loan ( XXXX ) in XX/XX/XXXX was for disbursement from Salie Mae was {$10000.00} with a 9.25 % interest rate deferred until leaving school.
The pymts began in XX/XX/XXXX & since the interest rate has increased to 10 % & the amount went from {$130.00} to {$140.00} with a current balance of {$10000.00} as of XX/XX/XXXX The 2nd loan ( XXXX ) was for {$7600.00} in XX/XX/XXXX with a 9.625 % also deferred.
The current balance is {$7500.00}. The pymts began in XX/XX/XXXX at {$93.00}. The interest rate is now 9.875 % with pymts of {$98.00} The 3rd loan ( XXXX ) was in XX/XX/XXXX from Salie Mae for {$4000.00} with a 7.25 % also deferred. The current balance is {$3200.00}. The pymts began in XX/XX/XXXX were at {$50.00}. The interest is now 8.25 % with pymts at {$51.00}.
As you can see no matter how I try the interest & pymts go up & the balance hardly decreases. When Salie Mae was contacted I was told that this is what I needed to pay & they would not change anything. Additionally the interest rates would continue to increase so I would owe more.
This is a co-signed loan. I am XXXX XXXX 's Grandmother so it is becoming increasingly difficult to pay. He is still only at entry level at the job he has from his education & it is difficult for him to pay rent etc & give me money for the loans.
I do not understand how they can continue to increase % 's as I pay each month. I asked the criteria about that & got nowhere.
|
| 07/26/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I enrolled in a cohort program which offered a accelerated certification, the loan service provider Sallie Mae offered me support for the program yet the university did not allow me to move forward. After enrollment a month in a half into course I learned that the device that was being used was not compatible with the software needed to complete the course. Sallie Mae offered the extension for that yet the university would not allow it to be used they referenced it as " Pace compliance ''. I tried to communicate with both entities that the program specifications and requirements discussed and disclosed prior did not match what the experience of service was and accept the solution offered by Sallie Mae yet due to processing issues I have not been able to attend. Sallie Mae advised that a disbursement for the program was given to the university and it would have to be sent back yet the university declined. I was given the run around and now have a debt that has not been sourced for use on my credit report. The University states that they do not have funds to send back and that I was given misleading information from the lender. They state that the payment processing did not go through on there end.
Course start date XX/XX/XXXX _ XX/XX/2022 anticipated completion XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX : Sallie Mae Loan amount for program : {$4800.00} Equipment to complete program request : {$9800.00} total amount
|
| 06/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I co-signed for my daughter to get additional money for school. When I co-signed on loan I asked once she graduated could I be taken off the loan. I was informed my daughter had to make payments on the loan for a year after she graduated but I was also still responsible for the loan. On XX/XX/XXXX, my daughter applied to have me taken off the loan. It had been over a year since she is paying on the loan. On XX/XX/XXXX, I received an email regarding the outcome of the approval of removing me from the loan, and it was denied. I called XXXX XXXX today to find out why the application was denied and was informed because my daughter put her loan in forbearance and wish I was not aware of since I am the co-signer. XXXX XXXX customer representative tells me I had to wait until XXXX to reapply and be removed from the loan. XXXX XXXX loan has been paid on time since XXXX when the loan was approved, and my daughter has paid the loan on the till date. XXXX XXXX contract states as a co-signer I am responsible for the loan if my daughter can not pay it. However, they did not inform me the loan was going in forbearance which would give me the opportunity to see if it was going to hinder anything. However, XXXX XXXX put the loan in forbearance and want to hold me on the loan for another year. Also, when I look at the payments, the forbearance was paid o XX/XX/XXXX, and I applied to be removed from the loan on XX/XX/XXXX.
|
| 04/03/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
Older American |
|
I am an American citizen and I am very angry and disappointed at Sallie Mae. Covid19 have destroyed our life, our family lost all of our life savings and our family home. I decided to go back to college, I applied for a loan from Sallie Mae, at first I was denied because my credit was not up to date due to wife and I loosing our Job due to Covid19. Sallie Mae had requested a co-signer. The first co-signer, her credit was not excellent and Sallie Mae denied the loan. So I added another co-signer according to her credit report she has excellent credit and She is in possession of multiple real estate properties. To my surprise Sallie Mae intentionally willfully maliciously denied my loan. I have learned from my investigation, my sister who is a FBI agent and I don't mind providing you the badge number advised me that from her perspective as an agent, that Sallie Mae are profiling my application. She described it as if Sallie Mae has a policy of selective applicant denial. Based on confidential applicant nation of origin, there was confidential information has been placed in my social security file about my adoption name change. I was not born with name XXXX XXXX but my name was changed to match my adopted parents. I am advised by the FBI that the justice department civil rights division should look into Sallie Mae 's discrimination against me. I'm asking whoever agency responsible to get involved and prosecute Sallie Mae.
|
| 03/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I went through a financial hardship and tried to make a payment plan. Sallie Mae would not work with me. I would answer their calls and try to do partial payments until I was caught up. I was told I would have to make a full payment. I fell behind on payments as I tried to make the monthly payments and was told that I wouldn't be able to refinance and that I would have to pay for the full amount owed or they would send my loan in collections. I basically had to try to pay it back down or owe the full amount of the loan. I told them it was utterly impossible and they did not work with me. Deferment was not discussed with me.
Also, they called my employer multiple times asking for me, three times after I told them to not use my work phone number as it could get me fired and then I couldn't pay them. Most of the representatives were rude and demeaning, even to the point of getting loud with me.
The employees went as far to call my father ( who is not even on the loan ) and discussed personal information on the loan- which is illegal to discuss details on a loan to someone who is not a borrower. The employee even told my father that he was responsible to the payment on the loan and had to pay to make it current. My father knew he was not on the loan so he told them to discuss it with me and then he called to tell me what was said. They continued to harass him so I had to remove the number as one if my contact numbers.
|
| 09/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX Sallie Mae accepted a forbearance payment of {$37.00}.
" XXXX Paid XX/XX/XXXX XXXX Borrower '' This is the forbearance notice. No where did it indicate that a payment becoming due had to be paid, as Sallie Mae allows payments up to a week later with no penalty. It is misleading to not include information that the very first payment due under the loan was NOT part of the forbearance. Obviously, the request for forbearance was filed long before the payment was due.
XX/XX/XXXX Dear XXXX XXXX : We 're pleased to let you know that the request for forbearance on your education loan listed above has been approved. We understand that circumstances can change, so we 're happy we were able to offer an alternative solution that allows you to temporarily postpone your payments.
Your forbearance period is XX/XX/XXXX through XX/XX/XXXX.
Forbearance requires a payment of {$50.00} per loan, not to exceed a total of {$150.00} per forbearance request. If you 're postponing payments for more than one loan, the total payment will be divided equally across your loans and applied to the Current Balance of each loan.
The documents supporting the above data is available if it can not be attached to this complaint. It is also unfair for Sallie Mae to not release to the co-signer the details of the forbearance and how it would affect the first payment due under the loan subsequent to the student ( my XXXX ) graduating.
|
| 08/06/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Servicemember |
|
I have been receiving correspondence from Sallie Mae that I am a co-borrower on a student loan ( Loan Number : XXXX ) which I did not authorize, encourage, or sign. I was unaware of any such loan until one day checking my credit score and wonder why Sallie Mae would be on my credit report indicating that I have an open loan with them. I contacted them to find out why and they stated that my son or someone had taken out a loan and added me as a co-signer. I explained to them that I had not authorize my son or anyone for that matter, to do that and that I should be removed from the loan because I did not sign for a loan and that they didn't have my signature on a loan. Not only, do I have a daughter who is also in college a year ahead of my son, she didn't apply for any loans and nor should he had. I am also on a fix income because I am XXXX and collecting social security XXXX benefits, so why would I advise or allow someone to use my name as a co-borrower? They wanted me to file a police report against my son, which even though I did not authorize him or anyone to list me as a co-borrower, I have a hard time doing because he is my son. All I asked was to be removed as co-borrower because I did not sign or request a loan and his or someone else 's mistake should not warrant him having a police record or inquiry. I ask for assistance in clearing up this err/mistake and get my name removed as co-borrower from such loan
|
| 11/24/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have graduated from college and am ready to repay my federal and private loans. I work for a XXXX XXXX full-time and a XXXX XXXX part-time and my annual salary totals approximately {$34000.00}. The lender for the federal loans ( XXXX ) has agreed to an income-based payment plan, which I am comfortable paying. When I contacted Sallie Mae, they informed me that they don't have this option. I was told that the only option they offer is a one year plan where I pay the interest-only on the loans. The savings per month was negligible and only puts off the inevitable. Furthermore, the loan rates are variable and my payments are {$730.00} -- an amount I can't afford and will increase as the interest rate fluctuates causing my payments to increase month-to-month. My rent is {$850.00} per month without utilities. In order to pay this amount each month to Sallie Mae, I will have to go bankrupt on my current credit card debt, as it is impossible to pay everyone. My loans with Sallie Mae have been accumulating interest while I've been in school and have now topped {$80000.00}, two of which have interest rates over 9 %. Please understand, I'm not making a complaint so that I can default on my loans, I simply want a payment plan that is based on my ability to pay - something banks require in order to lend you money in the first place. This complaint is being made because no lender should have a right to force me into poverty.
|
| 04/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
My boys are both students and they have Federal loans and private loan with XXXX XXXX, MN Self Loans and Sallie Mae.
Now, with the Covid-19 situation every institution tries to make payments easier on the borrows.
The Federal Student Aid announces : all payments will automatically stop from XXXX and the interest won't be added to the principal balance during this time.
XXXX XXXX ( private loan ) announces : we are not required to make any payments for 3 months during the period of Disaster Forbearance and no interest will be added to the principal balance during this time, and if we were enrolled in auto-pay, which we are, we will continue to receive the auto-pay discount during the Disaster Forbearance.
MN Office Of Higher Education announces : the interest on payments has been reduced to 0 % from XXXX and also they postpone payments up to 6 months.
Sallie Mae was the only institution which announces : payments and auto payments will be suspended from XXXX but ...
we are responsible to still pay the interest during this time ( which is very high ) meaning, interest still be added to the existing balance.
and one more thing ... '' Any interest rate reduction tied to auto debit payments ( which we have ) may be suspended during a forbearance ... '' This means we still make payments since we don't won't to pay more interest then we already pay, in simple works ... they did nothing!!! for the borrows.
|
| 06/21/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
On either XX/XX/XXXX or XXXX XXXX XXXX 2017 ( I can not remember the exact date ), I called Sallie Mae to discuss why I received no e-mails or letters or phone calls about my forbearance ending and my payment being late. After that issue was resolved, I learned that I might qualify for a program to help lower my payments since I am going through a lot of health issues and am not even allowed to work full time because of my health issues. I talked to a representative and he took my information and I answered all of his questions and then he said he would need to talk to my consigner. On XXXX XXXX XXXX 2017, my consigner called and talk to a representative who was quite rude to my consigner who is also my mother and I do not appreciate that. During that call, my mother described how the representative tried to convince her to ask people who have nothing to do with the loan to make the payments on our behalf and that is 100 percent uncalled for. This loan is between me and my consigner and has nothing to do with other family members and friends. When I called on the same day, after my mother, I was told that I did not qualify for any program because it could not be guaranteed that I could make a lower payment so I would have to make the full payment that we can not afford now. If Sallie Mae acknowledged that I might have a tough time making a lower payment, how do they expect me to make a higher payment.
|
| 12/09/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
Several years ago me and my wife co-signed several student loans with Sallie Mae for our nephew XXXX XXXX. The loans were spread over XXXX years in excess of {$100000.00}.
Shortly after he defaulted on the first payment, Sallie Mae began harassing me and my wife by placing robo-calls to both of our job sites. The robo-calls seemed to be happening every 15 minutes. My wife got in trouble at her job and I contacted Sallie Mae to avoid getting in trouble at my job. We lost all contact with the student ( primary borrower ) XXXX XXXX.
While making the monthly payments, I contacted Sallie Mae and asked if they were still going after the primary borrower for collection. They said " no '', that once they have the cosigners paying they no longer persue the student for payment. So we were basically stuck with the entire student loan obligation based on how Sallie Mae does things.
After paying for almost a year, Sallie Mae " jacked up '' the loan interest rate. Still having no contact with the student, we tried to refinance at a lower rate. This was very difficult in that most of the student loan refinancing companies will only deal with the primary borrower. We did eventually find one, XXXX XXXX, to refinance the {$100000.00} student loans. But now the loans are in our name and it looks like XXXX XXXX is " off the hook '' for any of the obligation even though he's the only one to benefit from these loans.
|
| 12/22/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
Servicemember |
|
I recently graduated from XXXX University with a degree in XXXX. I recieved information from Sallie Mae not long after informing me of my loan payment requirements, which I quickly realized I can not afford.
I immediately called Sallie Mae to discuss my hardship in hopes for a solutions due to my promptness in attempting to sort out the issue before I end up in financial trouble.
In the first phone call Sallie Mae simply informed me that they have no options for me at this time and my only option is to default on my loans and that at that time collections may have more options for me.
Unsatisfied with this solution, I called a second time and in that call I was told that they can offer me an interest only payment for 12 months, essentially delaying my monthly payments not adjusting the actual amount in any way. In doing this it reduces my monthly payments in total by about XXXX dollars, however, the total payment due is still not affordable.
So at this time, they will not consolidate my XXXX loans, they will not lower my payments every month, they will not work with me to prevent going to collections and defaulting and my only option is to default on my loans to get assistance.
I found this experience totally overwhelming and frustrating. Unlike many financial institutions, where they work with you to avoid collections, Sallie Mae is forcing students to go to collections or file bankruptcy.
|
| 03/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
My Name is XXXX XXXX XXXX. My daughter XXXX XXXX XXXX Has applied for XXXX student loans for the XXXX XXXX XXXX XXXX XXXX Semesters at The XXXX XXXX XXXX XXXX in New York, NY.
The first loan is at a Variable Rate, and the second is at a fixed rate. ( We had a request for a 0 % interest ). I have been paying for the first loan to avoid tarnishing my credit.
I have visited the US Department of Education to present this misleading information and signing of a loan for a student loan at a Variable rate. I have called several times to fix this matter, with no resolution, and was told : " We are the faulty party. '' 1- Why would we sign up for a variable interest rate when we want a 0 % interest?
XXXX XXXX is a XXXX ; she has another XXXX years of school ahead, 3-Why is one loan set with a fixed rate, and can she pay for it once she has graduated?
4-I expect the refund for the money paid to Sallie Mae effective immediately, with penalties for forgery.
5- Both loans are to be transferred to the following institution with integrity XXXX XXXX XXXX XXXX XXXX XXXX XXXX TN. XXXX 6-Copy of all these documents have been sent to US Department of Education Office for Civil Rights XXXX XXXX XXXX Department of Education Bldg XXXX XXXX XXXX XXXX XXXX Washington XXXX DC XXXX XXXX NO action From This Department ) American Banker Association XXXX Office of the President of the United States of America.
XXXX
|
| 02/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have one loan with Sallie Mae for {$15000.00}. I had a forbearance due to Covid. Which I had to call numerous times to allow the forbearance to go through. I was given the run around. And the situation had to be escalated more than once until my account was adjusted. In XXXX I informed Sallie Mae that I was returning to school and what would I have to do to get an in school status. I was told that I would not have to do anything and my status would change once my session started. However I started getting billed. And I started receiving emails about past due amounts. I called and Sallie Mae kept saying they were waiting for my status to change. I then asked my school to fax confirmation I was in school. Which they did on XX/XX/XXXX. I called XX/XX/XXXX to see why my status had not changed. They told me to wait until XX/XX/XXXX and if its no change to call back. It is now the XXXX and Ive had to call again because now I am being threatened to have a negative payment on my credit report. I called and told them Ive submitted paperwork and that my status should have changed by now. I was initially talked over and told that the paperwork was invalid. It wasnt until I talked to a supervisor that I was told my paperwork was correct and it should change in a few days. It is frustrating and mentally draining to have to constantly call about the same issue while they take their time to help resolve issues.
|
| 03/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
YOU BROKE THE LAW!!!!
I am reaching out to you for a second time, about my consumer rights that have been violated. I recently looked at my consumer report and i seen that you guys reported things to the reporting agencies, in puruant to 15 usc 1681 ( 1 ) the banking system is depoended upon fair and accurate credit reporting. Accuracy in XXXX law dictionary means the meausre of value, and that would only be referring to the consumer which is me defined in chapter 41, on top of that in pursuant to 15 usc 1681a ( 2 ) ( B ) ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device.
Truth in lending defines a credit card as any card, plate, or coupon book used to obtain money or services, this is a violation against the FCRA you guys also never had permission to furnish my information with consumer reporting agencies in pursuant to 15 USC 1681B you must have my written consent or court jursidiction in which neither were recieved. You guys have already been credited hence why every month you send a positive balance, i granted you guys the right to extend credit. The loan arised from my credit as you guys accessed my trust and the loan arised, I am not a borrower only a lender the most high himself states it in scripture. You guys have broken federal law and i am demandiung deltion and a response within 20 days.
|
| 09/19/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
When I started college there was little options when it came to student loans. Though I did receive a lot of financial aid I still in a lot of hardship. my mother was denied every year for the parent plus loan and I was told my the XXXX XXXX XXXX XXXX XXXX that private loans through XXXX XXXX was my best option for my needs. I was told that they would help me through XXXX XXXX and their Financial Aid office to make my loans manageable and they would only be a little higher than most. One XXXX degree later I am XXXX in student loan debt. XXXX of it is owed to XXXX XXXX. My Financial Aid officer did not even give me an exit meeting and how I was going to handle my repayment. I was left with one single option from XXXX XXXX which was their Graduated Repayment Plan. This plan is only a year of interest only payments. These payments are XXXX a month, this is more than I pay in rent. After the year is over my payments will go back to over 1200+ a month. there are no other options than deferment or the default. there is no help, even though the people are friendly, they give me no options to make sure I can continue my payments. I have 5 loans to XXXX XXXX and I can not combine them. this has put severe financial burden on me. I have gotten a job using my degree and is it no where near enough for my to afford these payments even though I make around 18hr and got this job 5 months after graduating.
|
| 05/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
I called XX/XX/19 XXXX as a senior citizens my child was charged XXXX for one semester on private student loan, I called the recovery department spoke to XXXX XXXX he wanted XXXX to release from the loan I get XXXX per mont on social security XXXX I am XXXX senior citizens on the loan, I have only XXXX to be released from the loan, I asked to speak to a Supervisor but he knew his supervisor XXXX was out feeling sick, I spoke to XXXX she said that the company does that because my request for a supervisor has to be met, not matter what department, XXXX knew that department could not help me he transferred me to, this is a game the company plays, wasting our time waiting for someone that has no authority over your account, I spoke to a XXXX he said its company policy to pass you on to any supervisor even if supervisor has not authority over your account, the company need to fined for stringing customers along, they are trained to treat customers unethical. XXXX stated being in collections was judgement of my character, I told him sending your kid to college is not a crime but outrageous tuition and having to deal with Sallie Mae is, I honestly feel this company should be closed down and all employee put unemployment line, they are not there to help you.this company has no compassion for sick, elderly or working poor. the should not give out any more student loans, the treatment is unethical.
|
| 09/12/2019 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX Phone : XXXX Email : XXXX Ref. : Complaint against SallieMae reporting Dear Sir or Madam, I am writing to dispute the information related to a loan number XXXX XXXX XXXX XXXX of the amounts {$18000.00} that SallieMae charge without my knowledge. The first time that I received an email from that financial institution I did not answer because I thought that was a mistake until I noticed it reported me to the credit bureaus.
SallieMae has associated my name with a certain XXXX XXXX, one of my classmates at XXXX XXXX XXXX who used to study with me. In all likelihood, this gentleman would steal my identity to go take a loan. Despite of my last name, I do not have anything to see with that borrower who is just a fraudster or identity thief.
In spite of the emails received from SallieMae, I never wanted to contact the bank to not have difficulties. The Financial Institution has destroyed my credit score by reporting me unfairly to the credit bureaus. As you can see, other than this incident, I am a valuable customer and I pay my debt pretty much on time.
With these considerations, I am requesting that your department reinvestigate this matter, the disputed item as soon as possible, and that the item be deleted from my credit record to correct the information.
Enclosed are copies of supporting my position.
Sincerely, XXXX XXXX XXXX
|
| 03/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have had issues with Sallie Mae since I was in school. Disbursements wouldnt come out in time etc. Since graduating, I now owe more than what I originally signed up for. Sallie Mae does not disclose certain stipulations with their payment arrangements and it is negatively affecting my credit. Most recently, I noticed a payment of {$480.00} did not come out of my bank. I DID have the funds available in my bank. So I gave it a couple business days and I called XX/XX/2020 to arrange my payment. The representative said the issue was that there was no payment information online. But I told the representative that the last person I spoke with already gathered that information. She told me that was not true. So she took my payment with my bank card and asked me for my checking and routing number for future payments. The money is taken from my account, but to my surprise, I am getting spam calls and emails saying I am delinquent for {$1800.00}. I tried to speak with ANOTHER representative again to be basically called a liar. He also blamed me for this happening due to the fact that the {$480.00} was not taken out. The payment wouldve been successful if Sallie Maes representatives were truthful. He would not stop speaking over me and eventually he ended the call. This is not right. Sallie Mae is scamming me and it keeps on happening. I dont know what to do and I am seeking out a lawyer now.
|
| 04/25/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
i have XXXX total loans from sallie mae. I made my 2 first months payments and i realized it way to high for me to afford. i made countless attempts over the phone to get them to help me make reasonable payments. they are very hard to speak to, never get the job done. i payed to be in forbearance so i can save up to be able to pay off the monthly loan payments which equal out close to a {$1000.00} a month. i barely make XXXX a year. they made me pay {$50.00} per loan to enroll me into forbearance. Then a few days after they started calling me for payments and they said sorry we made an error. They re read the terms and made me accept and them said they will mail me a typed letter telling me I am in forbearance from XX/XX/XXXX-XX/XX/XXXX and my payments will resume in XX/XX/XXXX. then letter stated otherwise saying the forbearance term is from XX/XX/XXXX-XX/XX/XXXX. I called them to correct it because i made my XX/XX/XXXX payment and agreed to a XX/XX/XXXX-XX/XX/XXXX in forbearance. They said do n't worry we got you covered. a few days after they called and said we cant enroll you in forbearance in all XXXX loans. The rep had made a mistake. So basically, they are n't making any efforts to resolve this issue and help me make my affordable monthly payments. please help me. im a student with $ XXXX in loans and i want to do my part in paying but i ca n't afford what they want from me.
|
| 09/02/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I was five days late on making a {$55.00} payment to Sallie Mae and they began to harass my husband at work, calling XXXX to six times a day and telling him he needed to make payment immediately. They have NEVER contacted me and I am the loan-holder. Additionally, I made payment seven days ago using online bill pay, which generally takes one day to go through as it is merely a matter of transferring funds from XXXX back to another. On the most recent call, I was with my husband when he answered the phone ; I got on the line and explained to the customer service agent that no one has ever called me about the loan and I 'm the person who holds it. He claimed that people had been calling me for days, which is not at all the case. I went on the Sallie Mae website to ensure my phone number is correct, and it is. My address is also correct, though I have not received any type of correspondence from them. They will not stop calling my husband, even though I 've made payment and my husband is not the loan-holder. They wo n't listen to anything we tell them on the phone ; the only thing the customer service agents will say is, " You must pay immediately '' and " How would you like to pay? '' I am concerned my credit may be negatively affected if they report non-payment ; I am similarly concerned my husband will lose his job because of all the calls he is getting throughout the day at work.
|
| 07/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XXXX my sophomore year at XXXX my family and I decided to use Salli Mae as a provider to cover my remaining portions of loans I had left over from the stafford loans I received. It was a sum of a little under 8000. During that process I talked to a employee and was assured numerous time that my loan would n't not have to repaid until I was finished with school. However, after the process was done we began getting calls on collections of the bill and were going to begin on the repayment plan. Confused, we called and talked to numerous employees and were told the same thing, what we filled out was not what we thought it was. Me and my father filled out the paperwork with a employee and were assured by her and by slogans on the website that loans would n't have to begin to be repaid until after college. They gave us no options when asked about other methods of repayment and were constantly hounding me and my family about the repayments, even stating we should pay a higher amount to get the loan paid for quicker. After discussing our options, the loan was then consolidated onto my parents so we could begin repaying what we felt was ok. It was one of the most confusing, frustrating, and disappointing process of my life knowing that I signed my parents up with a provider who cares nothing about our lives, but only about making money. They played us and in the process took us as fools.
|
| 02/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have made my monthly payments on time with Sallie Mae ; paying extra monthly. My balances of {$13000.00} is even more than what the loan was originally for {$12000.00}. So what Sallie Mae is doing is applying that extra money towards the next month instead of the principle balance. Next month I owe a total of {$3.00}. I was unaware that any extra payments would not automatically go towards my principle. I've asked Sallie Mae for any additional payments that I make be specifically applied towards my principle. I was advised today that they do not put additional payments towards principle only. Any extra payment in the month would continuously be applied towards interest. This keeps me and other consumers in debt. For example my monthly loan payment is {$150.00}. I paid an additional {$500.00}. {$58.00} was applied to principle. How can anyone pay their loans off? Was this a law put into effect and when in which a company can apply any extra payments how they feel fit. I have a list of companies that I am calling today to question how my payments are being applied and if they give me the same answer that Sallie Mae just did ; CFPB will be receiving a complaint on each and every one of those companies. This system here is not set up to benefit in anyway the consumer. It is set up for failure and someone has to step in. I would like clarification on this if possible.
Thank you
|
| 10/31/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I am {$190000.00} in debt with Sallie Mae for my XXXX degree from a public university. I was never told that my loans could never be consolidated, and that the company would be expecting over {$2000.00} a month from me for the combined monthly payments of all of my loans. Eventually, after forbearance for the maximum amount of time and a few months of missed payments, I was able to negotiate down the monthly payment to {$1000.00}. I have been paying this since XXXX of this year, with occasional help from my cosigner. This amount is simply unsustainable for me, as well as for my XXXX year old retired grandmother who never went to college and would have never cosigned my loans for me if she knew it would cause so much stress and financial hardship after I graduated. The company has regularly taken money from my bank account without my consent, causing me to miss rent and car payments. I do not know what to do, I can not keep paying this large amount every month and neither can my cosigner, who is on a retirement income. Due to the pandemic, I had to cancel my plans to move for employment ; and now, due to these high monthly payments, I am unable to save any money to better my life. My landlords are raising my rent and I already barely eat or buy necessities, and I feel utterly hopeless about my financial situation as long as these high monthly payments are being demanded of me.
|
| 09/15/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I co-signed my daughters college tuition loan, since her father couldn't and she needed the money for school. Before completing her first year, she dropped out of school. The loan is being repayed by my daughter, myself, and her father. Our personal agreement is that we split the loan into 3 payments.
I am about to make a large payment ( my portion of the loan {$5000.00} ) and we are trying to request that I be removed as co-signer on the account, since my daughter does work full time, has her own apartment and is basically taking care of herself. I am in the process of paying off all my outstanding credit as I am going to begin looking to purchase a new home.
One of the questions on the co-signer release form is asking if we are providing her diploma or a certificate of completion. When calling into Sallie may and talking to XXXX, she advised that if we do not provide this that they will decline removing me as the co-signer for this loan.
How can she provided this information if she quit school? How is this fair to the consumers? Why is Sallie Mae not allowing the primary applicant to remove the co-signer at their own request.
I want to be removed from the loan as a co-signed, but Sallie Mae is refusing to do so.
Is there any help I can get with this, as the practices seem a little fishy and I believe this is out of scope with government guidelines regarding loans.
|
| 06/30/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Due to unforeseen hardship during XXXX semesters of my XXXX career, the federal financial aid and tuition assistance by my employer was not enough. After being declined by my local bank I resorted to taking out a small ( {$6000.00} ) loan from the private lending company, Sallie Mae. I graduated with my XXXX 's XXXX XX/XX/XXXX and 2 months ago ended up losing my job to due lay-offs.
As soon as I lost my job I contacted Sallie Mae to alert them of the situation and began attempting to negotiate a lower monthly payment amount ( from {$300.00} to {$50.00} until I am able to get back on my feet ) .I have sent Sallie Mae a total of XXXX letters via Certified Mail and in response they began calling me an average of XXXX times per day, every hour, starting as early as XXXX.
In my XXXX, XXXX, and XXXX letter I explicitly requested that Sallie Mae attempt all further communication via paper letters rather than phone messages however these requests have been ignored and my phone continues to ring off the hook and I am met with at least XXXX harassing messages threatening " something bad will happen '' if I do not call them back.
I am not avoiding making my student loan payments and even in this financially difficult time I want to maintain an open line of communication with Sallie Mae, however I feel that their collection attempts have crossed over the line into being harassment.
|
| 03/22/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I paid off one of a two part disbursement in XX/XX/XXXX and had to discontinue autopay to prevent another payment from being withdrawn from my account. In attempt to do so, Sallie Mae advised that I need to unenroll from autopay completely and re-enroll once I saw the account that was paid off was at a {$0.00} balance.
I did as requested, waited for the {$0.00} balance, and made payments manually to the remaining two accounts to ensure my payments were on time. After the XXXX due dates passed and I confirmed the {$0.00} balance on the account I paid, I returned to their website to re-enroll in autopay - well in advance of my XXXX due date. This meant that two accounts needed to be enrolled, which I did. As you'll see attached, the online portal shows that all accounts are enrolled. Despite this, only one of the two accounts were enrolled. A payment was withdrawn from the single disbursement account only.
On XXXX, XX/XX/XXXX, I began to receive collection calls for a past due amount. I asked them to review my autopay and explain why the payment wasn't taken. They were unable to explain why that happened on the one account while the other went through. I asked to speak with a XXXX several times and the collections person continued to ask to take the payment over the phone. Finally the person agreed to transfer me. I've now been on hold waiting for a XXXX for 24 minutes.
|
| 11/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I am legally XXXX. They knew my condition when I went there, they told me I can find a job, make enough money $ XXXX or more per hour. and they help to find a job.they promise to me I 'll be a XXXX after graduate but the reality is to be a XXXX people need many years and the salary in normal XXXX is {$9.00} per hour.
They only want me to take a student loans and they help to file forms. They accepted me also without a high school diploma I do n't have. I never graduated.
I an receiving SSi from the goverment and food stamps, I don ' t have money to pay.
For the Federal loan I amapllyg for a forgivness.
All the tests I presented during the classes were excellent even I knew all the answers were wrongI have been victim of a fraud XXXX.
They lied, any XXXX in Usa can hire me because I am blogging nd for safety policies, and insurances companies do n't allows put people on risk.
The XXXX did n't give any of the contracts with them neither loan papers, neither svholl books or any material if the classes in audio or big print fir ne to read. They accept me only to get a comission for a student enroled.
I have my XXXX certificates U am legally XXXX, and I went to thevinterview XXXX with a friend.
I am receiving Ssi help from the goverment and food stamos, i can ' t get a job and tcosigner ca n't affiraffirdto pay the loan.
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX
|
| 10/30/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae enrolled my two private student loans in a modified repayment plan in XXXX of 2021 without my knowledge or permission. No document was sent to me notifying me of the change, and no documents were posted to the Sallie Mae site other than my statement referring to the new plan. The modified plan switched me to interest only payments vs. principle and interest payments, which if left as-is will cause me to pay an additional year 's worth of additional interest -- thousands of dollars. I didn't realize what was going on until XX/XX/2021 ~three months into the modified plan. I called Sallie Mae to get additional information and the first service representative I spoke with said it looked like I had been enrolled in a deferment plan before the line was suddenly disconnected. The second representative said the same, and told me that she'd ask for research to be done to find out what happened. I asked her to remove me from the modified repayment plan so that I could go back to making principle and interest payments. She said that she put in the request. I hope I'll receive some sort of confirmation letter or email but I suspect I'll be unenrolled from the modified repayment plan in the same undocumented manner I was enrolled.
I have attached a statement for one of my loans prior to the change, and one after. Both of the loans I have with Sallie Mae are affected.
|
| 03/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
My private student loan came due in XXXX of XXXX. At that time I was unable to make the roughly {$300.00} payment. I chatted with Sallie Mae and asked if there were possibly any repayment options available to me ( this was before the due date ) and they had told me my only option was to go into forbearrance. I did that and that pushed the payment out until XX/XX/XXXX and interest was still compounded in that time. Once again the payment comes due in XXXX and once again there is no money in my budget to pay the now due loan payment. ( Currently in my budget it's the choice of eating or paying my student loans, to put things into perspective. ) I chat again with them and make them aware of my situation to find out that they now offer re-payment options after interest has already compounded in the forebearrance time. I was appaled to say the least, since that's the exact lawsuit XXXX is going through. They provide me contact information to submit a Hardships application, which I tried multiple times to get ahold of that department and every attempt I have been able to make, they are too busy taking other calls/chats and I have record of that as well. All in this time they are harassing my SO and I with calls and emails about making a payment. Sallie Mae needs to be sued along with XXXX as they are doing the same deceptive practices and this can not go on any longer.
|
| 04/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
The lender Sallie Mae stated that they were unable / unwilling to follow my written payment allocation instructions. I used the CFPB guidelines for my instructions found at http XXXX Dear Sallie Mae , Inc. , I am writing to provide you instructions on how to apply payments when I send an amount greater than the minimum amount due. Please apply payments as follows : 1. After applying the minimum amount due for each loan, any additional amount should be applied to the principal of the loan that is accruing the highest interest rate.
2. If there are multiple loans with the same interest rate, please apply the additional amount to the principal of the loan with the lowest outstanding principal balance.
3. If any additional amount above the minimum amount due ends up paying off an individual loan, please then apply any remaining part of my payment to the principal of the loan with the next highest interest rate.
It is possible that I may find an option to refinance my loans to a lower rate with another lender. If this lender or any third party makes payments to my account on my behalf, you should use the instructions outlined above.
Retain these instructions. Please apply these instructions to all future overpayments. Please confirm that these payments will be processed as specified, or provide an explanation as to why you are unable to follow these instructions.
|
| 02/26/2020 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
A loan was taken with Sallie Mae, account number XXXX, in XXXX. Complainant subsequently declared Chapter XXXX bankruptcy with this loan listed on the debt schedule, and Order of Discharge as issued on XX/XX/XXXX.
The United States Fifth Circuit Court of Appeals Decision in Crocker, v. Navient Solutions, LLC, No. 18-20254, ( 5th Cir. November 21, 2019 ) states that such loans as the one mentioned above are dischargeable in bankruptcy. Therefore, this loan was discharged in bankruptcy on XX/XX/XXXX. The Respondent, Sallie Mae, the information regarding this loan was reported to credit bureaus as if it were not discharged. Many correspondences were sent to the Respondent informing them of their error, but no substantive response was received to these complaints. Respondent Sallie Mae was carbon copied on all disputes sent to the credit bureaus and was also noticed of these facts directly by letter. They are currently intentionally reporting the incorrect information right now despite the fact that this is a violation of the order of discharge and federal law.
Any documentation or information regarding these incidents can be produced upon request. For your convenience, a copy of correspondence to and from Sallie Mae is included in an attached .zip file. Additionally, the .zip file contains a copy of any responses received and the bankruptcy Order of Discharge.
|
| 05/23/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Older American |
|
I was the holder of an 18 month CD maturing on XX/XX/2021.
Sallie Mae Bank failed to provide, in any manner, notice of CD maturity as required by section 1030.5 ( b ) ( 1 ) of the CFPB regulation ( for time accounts that renew automatically at maturity ). Because of Sallie Mae 's breach of this requirement, I missed the stated maturity date by a few days, and notified Sallie Mae of my election not to renew. Sallie Mae has wrongfully imposed the interest penalty for a certificate-holder 's failure to give timely notice of non-renewal. The CFPB requirement for a bank to give at least 30 days notice of impending maturity is obviously intended to give a certificate holder time and practical opportunity to timely elect renewal or non-renewal of a CD. Since Sallie Mae did not give the required notice, it is not entitled to collect an interest penalty, and thereby benefit from the bank 's own fault.
Salle Mae 's representative claims that the bank gave notice by email. I did not receive any such email from Sallie Mae ( and indeed have never received any email or written communication at any time from Sallie Mae concerning the CD ). ( I do not use any email blocker that would have blocked any email communication from Sallie Mae. ) In any case, it is the bank 's regulatory obligation to use a practically effective means to " mail or deliver '' notice of maturity.
|
| 01/03/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I receive upwards of AT LEAST 10-15 phone calls/voicemails every single day from Sallie Mae, in regards to my student loan bills. Due to the high volume of my medical bills that I am juggling as well, occasionally my payments to Sallie Mae are a TAD late ( tad as in a couple days to a week ), but they are always paid. I am tired of the round-the-clock harassment that I receive from Sallie Mae. My health concerns/disability are my top priority, which unfortunately is not necessarily affordable in America, and the last thing I need is constant XXXX phone calls reminding me to pay what I already am well aware of. Even if I DIDNT have a debilitating disability, the amount of times that good ol Miss Sallie Mae calls would STILL be deemed unacceptable, excessive, and extremely unnecessary. My own grandmother cant even leave me loving voicemails sometimes because XXXX keeps blowing up my voicemail box, and its extremely tedious to repetitively delete all of XXXX hundreds upon hundreds of voicemails that shes left for me. I have wasted MINUTES, I repeat MINUTES, of my life deleting voicemails from Sallie Mae. Wasted seconds I could maybe deal with, but minutes? That just crosses the line. I feel as if I am being stalked and violated by a crazy ex gf that I never had, and quite frankly, I am sick of it. XXXX XXXX. RANT OVER, and thank you for coming to my XXXX Talk.
|
| 07/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I currently get my private loans through XXXX. I got these loans when I started my 2nd year of college. At the time, I figured it was the best option for me to help me get through my years at school since I wasn't getting enough through XXXX and wasn't getting help from my parents. I graduated in XXXX of XXXX. In XXXX of XXXX, I was suddenly hit with a big amount of money that I was suppose to pay monthly that I was not going to be able to pay. I was able to bring it down at the time to {$490.00}. By XXXX of XXXX, it had gone up to {$500.00}. XX/XX/XXXX thru XX/XX/XXXX I was paying {$500.00}. When a year had gone by, the amount jumped and I was paying {$660.00}. As of right now, I am paying {$670.00} a MONTH ( its slowly going up each month )! I tried calling and asking for a way to make my payments easier for me to pay and they said there was nothing they could do except get me in forbearance, which for me was NOT an option that I wanted nor did I agree with. I am literally using a single paycheck to pay for this loan. Three of my loans interest rates are 11 % and the lowest one being 7.1 %. The other two are at 9 %. I am to the point where I am not going to be able to afford daily life because this loan is taking half of what I make from one job a month. ( This isn't the only loan payment I pay, but I haven't had issues with Federal Loans at the moment ).
|
| 01/26/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I have already filed one complaint regarding an inability to access my account to verify payments.
The vendor -- Sallie Mae -- responded with a letter stating they received my last payment, but the balance due is incorrect and they refuse to allow me to verify payments and balance due.
The balance was {$26000.00} in XX/XX/2021 according to their website. Sallie Mae is now stating the balance to be nearly {$30000.00}.
The stated balance is incorrect, and their refusal to grant me access to the entire account is problematic.
In addition to Sallie Mae refusing to give me a complete accounting, they have responded to me with a letter they placed under my account on their website -- Which I can not access.
I responded to the notification of the letter placed in my account, and I received a bounceback response the mailbox is not monitored.
Sallie Mae did send me a letter stating they received a payment in question, but again, they do not give me any accounting details to authenticate the balance they state is due. The balance does not agree with the records I have. I believe they have added illegal additional interest and fees, but without an accounting by Sallie Mae, I can not verify the purported balance due.
Sallie Mae is intentionally denying me the ability to verify their accounting and their accounting appears to be incorrect or blatently false.
|
| 07/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
When I originally notified Sallie Mae that I wanted to updated Privacy Policy, a representative commented through the CFPB complaint feedback stating that there was no such thing, and that Sallie Mae sharing my personal information is how daily business operates and is ran and I could not opt out. Which after doing more research and learning more laws is unfair and untrue! Sallie Mae Totally Disregard my complaint. Sallie Mae has been contacting family members I havent spoken to in years asking to speak with me, instead of calling me. Ive already tried to resolve this debt in house and nothing seems to satisfy this creditor. They refused to put me on a payment plan or defer the loan. They continue to send emails and letters stating if I don't pay by XX/XX/XXXX they are required to sell the debt to third- parties. I did in fact was able to XXXX the link to opt out, but employees are uneducated and told me unlawful and unethical information. Sallie Mae continues to report negative untrue information on my credit report when I disputed it with them. Someone made a note on my XXXX credit report saying- Completed investigation of FCRA dispute - consumer disagrees Because what exactly did I not agree with? basically not complying with the FCRA and still reporting negative false statements. I have been denied every extension of credit because of this company.
|
| 04/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I have a private student loan with Sallie Mae and dealing with this company has been a nightmare. Agents from Sallie Mae have contacted my job and family members ( family members not associated with my account or loan ) all under the guise that " they are trying to get in contact with me '', which is not true. They have taken unauthorized payments from my account which were never returned. This entire experience has been traumatizing and extremely stressful. I'm convinced that their tactics are intentional and lead to emotional distress. Their corporate office is completely unprofessional. Specifically, my MOST unpleasant experience has been with their corporate account specialist XXXX XXXX. He is completely unprofessional and absolutely intolerable. He is rude and condescending and his attitude is completely disgusting. He uses intimidation and insults as a means of negotiation. I am so frustrated with how this is being handled that I am prepared to take this to litigation. I have asked on NUMEROUS occasions to be assigned to another account manager and he has made it his joy to terrorize me weekly. I have even said on NUMEROUS occasions that I would be willing to settle if I had another account manager. At this point, he's a bully and it's very clear that Sallie Mae does not listen to their own phone call recordings. Sallie Mae is the ABSOLUTE WORST!
|
| 07/10/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I took out a Sallie Mae loan. I became XXXX while in school ( which I still graduated ) However, after my XXXX I was diagnosed with XXXX XXXX XXXX and could not work. They harassed me by calling me on SEVERAL different phone numbers. They have caused me XXXX XXXX and have threatened me with ruining my credit and my security. My mother had to file bankruptcy and she was the co signer, she was DISCHARGED from her debt, and they continue to contact her MONTHLY. I have had it with this company, giving them any money back makes my stomach TURN because they have been so EVIL. I do not even know what to do with them. They do not even have payment plans for struggling SINGLE mothers like myself, trying to work, do the right thing, and survive. I want them to leave my mother ALONE, she has been DISCHARGED of the debt. They are heartless company that I wish I would have never went with. They granted me a student loan in high hopes that this would happen.. to rack on as many fines as they possibly can. I have no intention of doing something about this matter. I will not succumb to their evil behavior to the working class people who are WILLING to pay back these loans, on a PAYMENT PLAN. Life happens, I had a child, shes XXXX now, I work 40 hour weeks, and barely have money for my bills, let alone a huge bill they keep sending me, along with harassing my mother.
|
| 03/15/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
To Whom This May Concern, Hello my name is XXXX XXXX and I have a private student loan through XXXX XXXX which I am having trouble paying at this time. I am in the midst of a career change and just moved to New Jersey on XX/XX/2019. So, I am currently working as a XXXX until I am able to get a career job as a XXXX. My income is very unstable at the moment. I am in a unique situation in that I don't speak to my co-signer, and she is not responsive to the company after numerous phone calls and emails. I was told by a loan resolution specialist that they would review only MY income to change the loan and give me a new payment that is more manageable for the time being. However, when I called back multiple times to share information, the representatives questioned my career choices, and continued to shame me into not being able to afford " only '' a {$110.00} payment a month. Furthermore, she told me that they would NOT be able to help me and would not move forward with my case until they received my cosigners income as well, whom they've been unsuccessful with already in the past. I am trying to work on my credit and maintain good standing with my debts, and I feel XXXX XXXX 's " customer service representatives '' were not interested in offering me any type of help with this unique " grey area '' situation I am in. Thank you in advance.
XXXX XXXX
|
| 03/19/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
On XX/XX/2019, voicemails were left for myself and a reference that were against the FDCPA. The voicemail left for myself was harassing by stating how long theyve tried to contact me, threatening by stating that hes called my refenences and extremely unprofessional by the tone of his voice. The voicemail to my references stated that he has been trying to contact me all month long, as well as stating directly where he was calling from. There was a phone to my other reference on this day as well and he spoke to her tell her his name, where he was from ( without being asked ), stated that hes tried to call me all month long and left a message with her to call me back. He left his name, number, and extension with the reference.
For the voicemails left I have copies of both the voicemail left for myself and the voicemail left for my reference. However, they will not attach as they are not paper files.
I contacted XXXX XXXX directly at XXXX XXXX and tried to explain that he violated FDCPA, he basically told me he didnt care and that I was past due {$250.00} and that my account needed taken care of. I asked to speak to a manager and was connected with a woman, who I told the violations to and explained how rude and unprofessional XXXX was. She apologized, but you could hear in her voice that she truly didnt care and was walking through the motions.
|
| 10/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XX/XX/2023 - I spoke with my account manager, XXXX XXXX, regarding income and expenses. He seemed shocked at the amount that my wife and I spend on groceries in a month and after reviewing my finances, he asked me if I would be willing to " cut back '' my expenses or if I had a wealthy relative who would be willing to help out with expenses. His tone was judgmental and condescending. I have no control over the fact that my monthly expenses have increased substantially with the massive increase in inflation and corporate greed. I asked to speak with another representative and was placed on hold.
XX/XX/2023 - I received a notification from my sister in law that XXXX attempted to contact her as well as her father. I have spoken to her father maybe 5 times in my entire life, so for Sallie Mae to call him in an attempt to reach me seems like a breach of my privacy.
XX/XX/2023 - I called Sallie Mae again and spoke with XXXX XXXX. She informed that there would be repayment plans available, but because my debt to income ratio is too high, they can not approve a plan until I am able to show that I can repay the debt. I thought the purpose of a repayment plan was to repay the debt. They would not give me any further information about repayment plans unless I was able to show them that I would somehow have additional income or would lower my expenses.
|
| 05/20/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
On ( XX/XX/23 ) XXXXXXXX XXXX, My client received a call from an agent at Sallie Mae. The agent spoke to my client as if this wasn't there first time on the phone, which caught my client completely off-guard, at which he started to assume the call was a prank/joke. As per my client, the agent went as far to say that, " we spoke earlier this month, you are the cosigner on the loan ''. Around this point in the conversation, my client ended the phone call, as he came to realize the call wasn't a joke and much more serious than he originally thought.
As soon there call was over my client called me, asking " Who's Sallie Mae and how am I a cosigner on your loan? '' I was at a loss for words. I had just spoke with them two weeks ago. So, I immediately hung up the phone to call Sallie Mae to figure out how they got the number and why they chose to call them.
The first agent I spoke ( XXXX ) couldn't give me an answer as to why she called my client, nor how, saying, " I don't know how we got the number ''. I was then transferred to her manager XXXX XXXX XXXX, who told me the same thing " I don't know '' and then transferred to the supervisor ( XXXX XXXX, who told me it was a " skip tracer call '' which are only permitted at " 60 days of no communication ''.
I am very concerned about my privacy. Thankfully it was my client who picked up the phone.
|
| 08/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
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At Sallie Mae, they offer 3 month forbearance periods for struggling loan receivers that ca n't afford to pay back the debt. On XXXX XXXX, I called Sallie Mae to ask for a forbearance because i couldnt make the payments. My account was up to date, no past due payments. My payments are due on the XXXX of each month. So through out XXXX im still being harassed by sallie mae every day, waiting for the forbearance to be processed. This is a normal occurrence by the way, at least 8-10 calls a day. Its harassment and it should be illegal to bother my family and I so much. So after a few phone calls, i find out that the forbearance wasnt input correctly. So they had to restart the process again. So after that was over, i thought that this was taken care of. What I found out today is that the person I talked to in XXXX put in a 1 month forbearance. Which I did not ask or pay for. I paid XXXX dollars to have my loan in forbearance for 3 months. Now, im recieving harassing calls again from early in the morning to late at night. The times are outrageous. Sometimes as early as XXXX and as late as XXXX So now, they wont even transfer me to customer service because my account is overdue? It wouldnt be over due if they didnt input everything properly in the first place. This whole ordeal is so frustrating. No one can do anything for me at the office anymore.
|
| 07/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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In XX/XX/XXXX, I tried to continue making {$100.00} payment to XXXX since I still had 2 months left on my loan extension repayment. XXXX told me they will not give me the last 2 months.
Then in XX/XX/XXXX, I kept receiving many calls in a day from them. I had arrangement with them to pay {$280.00} every month for 3 month. They said I had to be on a plan to that they do NOT report it to my credit report for late payment as they begin reporting at 60day past due.
Thus, I made a plan and I send them {$280.00} on the 6th of each month. 1st payment - XX/XX/XXXX ( paid ), 2nd payment - XX/XX/XXXX ( paid ). Now I'm due for the 3rd payment on XX/XX/XXXX for {$280.00}.
I checked my reports reports today ( XXXX, XXXX, XXXX ) and saw that XXXX is illegally reporting that my account are delinquent and I am not paying- Report Date is listed as XX/XX/XXXX.
How is this late when I have continued making payments before and afterwards?
I called them multiple times today to get them to remove the negative and illegal report. They refused to take accountability for it and not interested in correcting the error ... I spoke to a " XXXX '' called XXXX with employer ID XXXX. She told me that her XXXX named XXXX XXXX will call me in 3 days to tell me the same thing.
If the negative remarks are not completely deleted I will file a litigation against XXXX
|
| 09/15/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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Hi, So I owe about {$25000.00} to Sallie Mae for my student loans. I pay about $ XXXX {$200.00} extra on my student loans every month and recently noticed that these extra payments were not being applied to my principal. I reached out to a sallie mae representative via their messaging system and inquired about how I could get my extra payments applied to principal only. The rep advised that payments are applied first to interest and fees and then to principal. I told him that I pay extra towards my loans every month and do not ever see a reduction to principal when I submit the extra payments. He said there is no way to have a payment applied as principal only.
So with this information I have found that my extra payments roll over to the next month which leads to me being charged more interest than necessary since there is not a reduction to principal with the extra amount I am paying.
In my opinion, this is criminal and should not be allowed to continue. I am trying my best to pay these loans off early to save myself money, however, after finding out that sallie mae is trying to make as much money off of me as they can, I see no incentive to continue making extra payments. How are any students, especially those who are unaware of what sallie mae is doing, supposed to pay their loans off in a reasonable amount of time?
Please help.
|
| 04/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
|
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In early XX/XX/2014, my mother applied for a student loan from Sallie Mae to finance college. She was in a hurry to get a loan, as she waited too long to apply, and looked to Sallie Mae to get a loan. It offered her very high interest rates, which she was inclined to accept so that I could go to college. Over the last 4 years, Sallie Mae has consistently raised the interest rate on the loans despite both my mom and I having a credit score of over 700 and never missing any payments. The interest rates on the two loans are now at 11.25 % and 10.125 % APR!!! Sallie Mae has been raising the interest rates in 0.125 to 0.25 % increments every 6 months or so. I also have reason to believe that payments are not being disbursed correctly between interest repayments and principal repayments. I believe it may be applying parts of payments that should be deducted from the principal and recording it as interest repayments.
I am not sure if what they doing is even legal for a loan servicing company in the United States. Interest rates are increasing for no apparent reason on loans that are already at levels way above the average interest rates for student loans. Consistent payments each month are only deducted from accrued interest regardless of the amount we pay. We are planning to refinance the loans with another company once I graduate this year.
|
| 01/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Sallie Mae knowingly approved my student loans ( now totaling more than {$210000.00} ) between XXXX and XXXX for a school and degree that would not warrant that amount. I was too young at the time and had parents that were uninformed of the financial risks associated with these loans and interest rates. Instead of pointing me to other forms of education assistance, they simply approved enormous loans to a young, first-generation student.
Today, those loans are in deferment because I needed to drop out of that school ( XXXX XXXX ) for lack of funding. Now, those loans are a huge determent to any financial moves I can make alongside my wife ; I understand I knowingly agreed to those terms as an XXXX. old, but they must understand that I was too young to accept to $ XXXX, $ XXXX amount loans!
Now these loans are still separate, totaling around {$210000.00}, which means they will charge me monthly payments for each individual loan ( XXXX loans of about $ XXXX to {$60.00} each! ). These amounts, even after I finish my degree and with a working spouse, will never allow any type of financial freedom. Refinancing with other institutions has been impossible as each I've reached out will not touch such large loans.
In summary, Sallie Mae approved lucrative loan amounts, and then didn't even allow me to finish the degree for lack of funds.
|
| 02/04/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
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Web |
|
|
I pay SallieMae monthly for a personal loan through my banks bill pay on time. I do not wish to have the company automatically deducted from my account for personal reasons. My bank deducts and sends them the money. About 3 months ago SallieMae started calling me everyday until the payment was received and telling me they did not receive the payment. I called my bank and disclosed the payment was never received and the bank conferenced called SallieMae to get them to waive any outstanding late fees. My bank, XXXX XXXX XXXX said this company does not have an electronic agreement with Salliemae. They send a check to SallieMae. The problem lies in the fact that they would call me several times a day for several days even after the conference call with the bank and annoy me regarding my payment. This has gone on for several months after telling them I spoke to someone about this. I have finally blocked as many of their numbers as I can. They have now resorted to sending emails. I have finally learned that they have several addresses to which one can get a check to them faster. I find this whole experience incredible since all of their transactions are paperless, and yet they do not have some type of electronic transfer for payment with a major bank. I almost believe this is deliberate so they can tack on more interest and late fees.
|
| 05/23/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have called Sallie Mae on multiple accounts expressing my financial distress, stating the required monthly payment on the " only plan offered '' is nearly 70 % of what I make monthly.
I was told on multiple occasions that only when my loan went into deferment ( and it did, from not paying for 5 days past ) were they permitted to discuss " alternative payment options. '' After completing all the information needed to access such a plan, I was informed the interest I had was already the best they offered, and that enrolling in this new plan would actually increase my monthly payments.
I then implored them to leave me on the default plan which is still and for 6+ months now has been destroying my credit and savings.
On top of everything, the representative had the audacity to suggest I seek alternative employment such as working in a store or coffee shop, instead of continue working freelance in my field and acquiring more work clients and experience as I go. AN incredibly inappropriate, unprofessional assumption to extrapolate on the idea that I am simply not working hard enough ...
Overall, Sallie Mae 's whole process was and consistently remains incredibly inhumane in their inability to budge from their signature payment plan that holds no regards for annual salary, or even those living below or around the poverty line.
|
| 01/18/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American, Servicemember |
|
In XX/XX/XXXX, I applied for one of the two loans from XXXX XXXX for my daughter 's college tuition. In the beginning when I inquired about different aspects of the loan, before signing any document, I made several phone calls, and realized that the interest rate changed throughout the day which I thought was only for international currency exchanges. I also asked at least twice if I paid more than the monthly amount due, that the additional money would be used to pay down the principle and at least twice I was told yes.
On XX/XX/XXXX, I called XXXX XXXX because I realized that the extra money I had sent in was not being applied to the principle of the one loan. After being kept on hold 10-15 minutes the person came back and said that the money had been put aside for future payments. I asked to speak to a supervisor more than once and I was never able to speak to one. I was told that " the supervisor would allow the money to be paid towards the principle of the one loan this time, but it could not be done in the future. '' I thought that this may be considered predatory lending with the amount of the interest, the misrepresentation of facts, and the inability to speak to a supervisor as if I was being put off and felt as if the company was involved in a scheme. This has affected credit reports for both myself and my daughter.
|
| 03/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
While in college at a public university, and having scholarships, grants and small amounts of federal loans, my brother and sister died in a car accident, I moved home right after. I transferred and began taking my classes online, I took out some loans to cover this, My step-father and mother promised to help repay them. They just started a business and it was on its way to becoming profitable. My mom all the sudden and became very ill, she was the cosigner on my sallie mae debt ( about $ XXXX ). Sallie Mae harassed me after she died to pay the loans in full and I made full payments for a year or so, I was about a semester away from graduating with my XXXX but could not because of my mother 's death. Then my step-father fired me, took all of my mother 's estate ( I was unable to afford a lawyer at the time ) and kicked me out of his life, I was homeless for awhile and I managed to get a new job and pay as much as I could on my loans. Sallie mae is harassing me at my new work, and calling me all the time. Many times they are very rude and do n't offer me anything, one time they reduced my payment and said it would bring my account up-to-date and it has not. They lied to just get some money from me. I am struggling and every time I call - they are very rude. I wish I could change the situation and be able to pay. I am struggling.
|
| 02/18/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
XXXX XXXX is violating my consumer rights and federal law.
On XX/XX/2022 I was denied an extension of credit by XXXX XXXX. On this date, I completed an online application for their student private loans in the amount of XXXX. As you may be aware, it is against federal law in accordance with Equal Credit Opportunity Act to proclaim an adverse action against a consumer. Pursuant XXXX XXXX XXXX XXXX ( XXXX ) and XXXX XXXX assume civil liability pursuant XXXX XXXX XXXX XXXX ( XXXX ). XXXX XXXX has violated my federally protected consumer rights : XXXX. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX Since the email and text messages XXXX XXXX sent me dated XX/XX/2022, XX/XX/2022, XX/XX/2022, are both proof and evidence that I have been discriminated against, XXXX XXXX is also criminally liable. I also called on XX/XX/2022 to clarify the reason for this " denial '' yet the representative kept saying it was not a " hard denial '' and I need a cosigner if I want the " loan ''.
XXXX XXXX should resort to reasonable procedures to rectify this affair and compensate me for the use of my social security number. Otherwise, this would be considered an unauthorized use since I have received NO BENEFIT.
Following this initial attempt to rectify, I will be sending an invoice to collect actual damages for said violations.
|
| 10/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I did call Sallie Mae Early of 2019 ( XXXX of 2019 ). To ask for a settlement and I did not want to call them during that time because I only had. {$4900.00} with me. But I still did. I did not agree with all of it and wanted to see if they can do a settlement for me but these accounts are inaccurate. I wanted to settle it but they Told me the loan was sold. 3 weeks later- I filed for a dispute with XXXX XXXX Sallie Mae failed to do this again. Unable to provide me any proof. For example, the loan shows now I owe {$10000.00} when it was XXXX. Date was also incorrect. SallieMae can't give me any information and XXXX keep telling me ''Sallie Mae responded to us and told us these accounts are valid '' 2 years later ... .Ive been sending dispute letters and nothing had happened. How is it considered sold? and still consider it as charged off? XXXX failed to provide this information too. How am I supposed to pay and make a settlement when they couldn't even find me? If it was really sold. They should've told me where to contact the new creditor. XXXX failed this and for the 10th time. I am still unable to resolve this.
Some of these accounts are already 7 years old. I consulted a lawyer about this but even told me its not worth it to settle these accounts because its so old. If I did settle this 4years ago. It'll make more sense.
|
| 06/18/2019 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
On XX/XX/XXXX, my daughter applied for a fixed rate student loan from XXXX XXXX. The Loan, " Smart Option Student Loan, '' was for the amount of {$12000.00} with an interest rate of 9.5 %. The total finance charge for this loan was {$7000.00}. On XX/XX/XXXX, my daughter and I ( the cosigner ) received a letter from XXXX XXXX a letter stipulating an error. In this letter, XXXX XXXX states that the 'Total of Payment ' based on the interest rate will be {$45000.00}. The letter provide a Final Disclosure, in which it describes the loan to be a variable rate pegged to XXXX, with a note stating that the loan will never exceed 25 %. Upon contacting XXXX XXXX to obtain clarification, XXXX XXXX denies sending such letter and the new 'Final Disclosure. ' Instead, XXXX XXXX sends loans documents never previously sent or seen by us at the time of the loan application. The loan application was processed online, including signatures. The process did not offer a viable way of obtain physical copies of the online transaction. In fact, the amount of {$45000.00} was never presented during the application process. Had this amount been show or presented during the loan application, my dauther and I would have not proceeded with the signing of the loan. My daughter and I have contacted XXXX XXXX several times to resolve this matter at no avail.
|
| 03/05/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
Sent this affidavit to Sallie Mae Bank in regards to proof of obligation to this alleged debt.
XXXX XXXX } Sallie Mae Bank XXXX XXXX XXXX } XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX } XXXX XXXX XXXX UT XXXX Affidavit Request Proof Of Indebtedness *NOTICE TO AGENT IS NOTICE TO PRINCIPLE NOTICE TO PRINCIPLE IS NOTICE TO AGENT* Date : XX/XX/2022 The undersigned Affiant XXXX XXXX XXXX herein after Affiant, does solemnly swear, declare and state as follows : Affiant is competent to state the matters set forth herein.
Affiant has knowledge of the facts stated herein.
All the facts herein are true, correct and complete, admissible as evidence and if called upon as a witness, Affiant will testify to their veracity.
I am requesting your proof that I am the obligated party to repay this alleged debt. Please validate this alleged debt on account ( XXXX ) XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. Please provide the original instrument of this alleged debt in its original form. Please be aware that any general accounting ledger, statements, or promissory note printed is not proof of obligation. Please provided proof by affirming you did not sale the original note and or transfer it to any third party. I am requesting this information in accordance with the Truth In Lend Act. I look forward to hearing from you.
Thanks XXXX XXXX
|
| 11/11/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I am a co-signer on two Student Loans for my daughter with Sallie Mae. The first loan was not a problem, as we signed up for Deferred Payments. I did the same thing on the second loan and they started to charge Interest only on the second loan. I have not been able to have anyone at Sallie Mae provide me with the documentation from both loans to compare where I signed up for the Interest only loan vs the Deferred payments.
I know I did not sign up for Interest Only loan payments while she is still in school and as a matter of fact, tow months ago, they sent a letter saying they were going to start charging her Interest and Principle on the loan while she is still enrolled in school. I have done some background research on Sallie Mae and now see that have a terrible reputation with student loans, the terms associated with the loan, providing clear information on the repayment terms and giving conflicting details on what the loan terms are and which category they are in. I truly believe this organization 's less than stellar process of verifying information and making things clear has lead to their terrible situation.
We are not looking for loan forgiveness, but to make it right as far as the payback terms. I want the information to reflect the loan should be Deferred Payments until my daughter finishes college.
|
| 03/22/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have several student loans with SallieMae currently totaling over {$1100.00}. When paired up with my federal loans I am paying over {$1300.00} out of my roughly {$2000.00} in monthly earnings. Long story short, after factoring in living expenses I am spending more than I make and have been compensating by using some money from savings to help with my loan payments over the past several months. This is money that I reserve for special circumstances ( medical, auto ) and even if I 'm lucky enough to not have an emergency need, the fact that I 'm constantly taking out more than I 'm putting in means at this rate I will go into default on my loans at some point. Knowing this I attempted to call SallieMae today to inquire about an interest rate reduction program that I 've heard they offer to clients who are having financial troubles. I was frustrated to find out that they only offer this plan to clients who have already gone into default on their payments ( which to my understanding would not be good for my credit score either ). So basically I need to keep doing what I 'm doing and until the money runs out and SallieMae actually helps. It is extremely upsetting that I can tell them ahead of time and prove with my finances that I 'm headed for trouble yet they wo n't throw me a lifeline until I 'm actually drowning.
|
| 01/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have been making student loan payments for months until I become unemployed. Even while I was employed, I asked to lower my payment of {$1000.00} a month and I was denied.
I felt lied to because while I was applying for the student loan, they said there are income based payment options. No one worked with me about that.
So I continued to make $ XXXX payments until become unemployed on XXXX/XXXX/XXXX.
I initiated the call and explained them that I lost my job and asked for some time until I find a job and continue making my payments.
Every time I told them I am unemployed and have no money to pay them, they kept calling weekly. Constantly harassing and threatening. Some weeks they called more than once the same week even I spoken to an agent 2 days prior.
Called me non-stop, kept calling and bothering my mother which she got very frustrated because she could n't understand exactly what they were saying due to English being her second language.
All I wanted from them is to stop harassing me and give me time until I find a job.
Instead, they kept threatening me with default and possible legal action.
I am on the verge of XXXX, and I need a way out and/or some one who can help me make arrangements with them.
My credit score went from being very good to very bad in a matter of couple of months.
Thank you
|
| 12/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I asked my aunt to help me procure a loan for my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX She had used Sallie Mae so she said let 's try them. No one explained to either one of us that we could not change the terms of the loan at any time. She chose the lowest interest rate but didn't realize that meant I would have to pay {$200.00} every month, which I can't afford and she can't either because she has XXXX children with XXXX XXXX and company lay offs. I was going to offer to try to pay something each month but they said it has to be {$200.00} and I can't even afford food right now since I was unable to find a job that would pay much with the course load I have in my XXXX XXXX I am the first of XXXX kids to go to XXXX- my parents didn't go and are on section XXXX and I formerly spent time in XXXX XXXX... .there is really no one I can turn to. My aunt tried to help but now I'm worried I will have ruined credit before I even get a job as a XXXX XXXX XXXXXXXX XXXX I explained this to them and asked is there anything they can do to help me and they said no. The repayment was deferred for 2 months and now they want {$400.00} immediately. What can I do to avoid what this woman XXXX ( XXXX XXXX ) told me was " very bad things where you will have bad credit and they will put leins on you and any wages you make ''?
|
| 01/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Hi, I was looking for to apply for the loan for XXXX XXXX XXXX. It was XX/XX/22.
I registered my account on Salle Mae website to get more information on loan requirements.
When I registered on their website it was no clear data on loan application processes.
I noticed that it was some misconduct and negligence involved when I filling out my application online.
1- when my application was completed many of the fields in application was empty such as my work history, education level and etc.
2 - My application was declined based on my origins, and its in official report, which is contradict their own rules. When they posted decision of my loan it was specifically said that my loan was declined because national origin! And I know they can not discriminate loan applicants based on place of nationality!!!
Conclusion : -My loan was declined based on national origin.
- My loan inquiry was reported to XXXX XXXX services which effected my XXXX XXXX XXXX -they knew I will not be qualified for loan, but they still proceeded my application which caused my XXXX XXXX goes down - and Im feel being Discriminated by their financial institution.
Solution :- they should cease and desist in their further harmful actions which effected my life and my financial stability. And take all false information from credit reports.
|
| 06/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
There is not assistance with this company. They tell you that you are a preferred customer. I called to get help making payments, I am currently unable to make payments. There is no deferment, there is no forbearance, there is no help at all. I have been even trying to refinance or consolidate with another company, but I am having zero luck. I called even spoke with a supervisor. Basically I was told there is nothing they can do. I was advised that they do not report to credit bureau until 3rd missed payment so If I can make smaller payments to add up to one months payment, it would set it back. How on earth is that suppose to be be of any help. They offered no help. no guidance pretty much leaving you screwed. Even during covid- there was nothing. It keeps increasing, racking up higher and higher with interest. I can not even find any company to refi with. I am trying to get out of this company. They are not helpful, no guidance no forgiveness. I have tried multiple times to talk to someone and get some help or guidance. All I get is that I am sorry we have changed our guidelines and can not help you. I am currently trying to seek some assistance elsewhere, I may even contact Legal assistance for help- Public maine legal assistance. I do not know where else to turn. It is affecting my life tremendously.
|
| 05/19/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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|
My daughter got a loan from Sallie Mae for her student dept. I co-signed with her on these two loans. Total amount of both loans were around {$7500.00}. XXXX XXXX she had a child. Her payment date was around the same time she was preparing to go into the hospital to deliver. Fast forward .... For 3 solid weeks, I have received harassing calls from Sallie Mae ... to the point of having four to six calls a day from three different numbers. I work nights and have to get my rest. i am an XXXX XXXX and work with XXXX that ranges from XXXX volts up to XXXX volts. She was only behind by {$100.00}. I finally got the opportunity to call SM and speak with them. I told them that I was not happy about them putting my life at risk by waking me up four to six times a day for {$100.00}. I sent them a letter back XXXX 2017 time frame requesting them to not call me, that by Ga law if I notify them in writing that my employer does not allow us to take personal calls while at work, they are not to call me. I told them that it is completely unacceptable to endanger my life for {$100.00}. I asked them if they felt my life was only worth {$100.00}? They were extremely rude back and I hung up. I contacted a lawyer on this matter and he advised me to file an official complaint for harassing phone calls against Sallie Mae here.
|
| 01/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I have {$91000.00} in student loan debt with Sallie Mae. I did not graduate. I can not afford the monthly payments, which currently add up to {$1000.00} per month. About three years ago, I spent countless hours and days on the phone trying to get them to help me lower my payments, and every time they would propose a solution, put me on hold, and come back and say I dont qualify. I had no choice but to stop paying. They called members of my extended family in addition to relentlessly calling myself and my nuclear family, anywhere between 2 and 15 times per day. Just before they sent my debt to collections, I called one last time and they gave me a deal which capped my normally-variable interest rates at 4 % which brought my monthly payments down to {$510.00}. For the three years that plan was in effect, I was current. The plan abruptly ended in XXXX of XXXX with no warning, though they claim they sent a notice. I never received a notice. I called on XX/XX/XXXX, and was told to let my account go overdue, then call back and Id be able to speak to their hardship department about assistance. I called today, XX/XX/XXXX, and they listened to the recorded phone call from XX/XX/XXXX and admitted that I had been lied to and refused to help me, again claiming there is nothing they can do. This is ruining my life.
|
| 06/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I think that XXXX XXXX had a security breach in there system. I have been using the same account for over two years now to pay on my daughters student loans and last week I went on to our account and was unable to log in. I contacted XXXX XXXX and they told me that I was using the incorrect username and password. I explained to them we only had the one account. They then gave me my username that I never had and I had to create a new password. Once I was able to gain access to the account I went to make a payment and all of our bank account information was gone. I contacted XXXX XXXX again and explained this to them and they told me I would need to re-enter my account info which I attempted to do but it would not allow me to do that so I called them back and they got myself and my daughter on a conference call and they told her that her account was closed due to inactivity which was under the original username and password that we have been using since we opened the account. At this point we are unable to access the account and our personal bank information is floating around somewhere in there system and now they want us to start a new account and resubmit all of our bank information again. In the mean time our loan is accumulating interest and I'm unable to make a payment. could someone PLEASE help!!!
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| 06/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
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Web |
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I applied for a student loan for my last year in law school with Sallie Mae. They said I needed a cosigner. I don't have any delinquent accounts, collections, etc. In fact, I have a credit card ( s ) and a car loan. I have taken out a few student loans with Sallie Mae previously and used the same cosigner. My cosigner has not had any changes or negative impacts on his credit since he became my cosigner. However, when Sallie Mae called my cosigner, he sounded like he was at home and was very rude. My cosigner didn't confirm any information because the agent from sallie mae sounded like it could be a fraudulent phone call. We tried to call sallie mae the next day but after 45 mins of waiting on hold, we had to hang up. However, I received an email stating I was denied my loan. They said my cosigner wasn't credit-worthy but he was credit-worthy for the previous 3 loans. I believe they did this because we were not receptive to the agent that sounded like he was part of a scam and very rude.
This is the only means of financial aid because I attend a private law school, and there aren't any federal grants/federal aid for the XXXX XXXX XXXX XXXX XXXX XXXX I don't have any other options for aid. I am stuck with Sallie Mae and they take advantage of students because they know we don't have any other options.
|
| 08/20/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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|
I currently have a student loan that I am in the processing with a total balance of {$120000.00}. Right now Sallie Mae wants about {$950.00} a month from me. On top of a federal loan that I am in the midst of paying along with car note, insurance, credit card bills and rent. It is humanly not possible for me. I have tried to call Sallie Mae and get a new monthly payment based on my income. I can realistically even do {$500.00} a month. I have called Sallie Mae multiple times and each time I call Im told something different I was told by one person that I would able to get a new payment and then when I went through the process of answering all their financial questions I was denied. When I called they gave me a hard time because I had a Co signer on the loan. However, if I had applied for the loan without a co signer I wouldve got denied so its a lose lose situation. My co signer is my elderly grandmother who is not helping me with my payments. I dont want to delay or push off my payments with Sallie Mae I simply want to lower my monthly payments. They aggressively call me and my grandmother about three times a day. At the start of corona I called and asked for a forbearance on my loan, the person I spoke to told me he would handle it and during the pandemic one of my loans were actively still open.
|
| 06/01/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have a private studet loan with Sallie Mae which I have always made on-time payments. Unfortunately, in XX/XX/2018 I had to leave my job and relocated to Virginia to take care of my elderly mother. I spoke with a Sallie Mae representative in XXXX in regards to me being unable to make my monthly payments at this time as I was unemployed and re-enrolling into school. The Sallie Mae representative told me I could only put my loans in deferment by paying {$150.00}, which I dont have, and that the payment would NOT be applied to the principle or interest of my loans. The representative also told me to go online and mail or email the paperwork stating I was back in school to defer my loan repayment. At the end of XXXX/early XXXX I printed the form off from their website emailed AND mailed it to them. It is now XXXX and they have yet to put my loans into deferment.Sallie Mae calls me mutiple times everyday, from sun up to sun down, requesting payment even after Ive asked them to stop calling. Ive asked that all contact be written either via email or mail, but have not received anything from them. Ive done what I was supposed to do as far as alerting Sallie Mae of my unemployment, school enrollment, and completing their required documentation. I am not sure what else I can do at this point. Please help.
|
| 02/09/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I had a loan with XXXX XXXX and after trying to work with them in 2017 to see what I could do to make payments since I couldnt afford them. I was told to apply for a forbearance or deferment right away without getting the option to see about an income driven repayment plan. Not only was I not aware of this but I was told I needed to pay {$50.00} dollars to be put into a forberence state which I couldnt afford to pay since I was living paycheck to paycheck just trying to survive. After all this happened, I stopped answering there phone calls for a short time to reset my thoughts and see about options. The very next time I communicated with them. They were rude, disrespectful and wouldnt let me talk without them talking over me. At the end of the phone call. I told them to stop calling me and to leave me alone. No sooner then the very next day, I started getting phone calls from them day after day after day. I answered quit a few times and told them to stop calling me especially since I was at work the majority of the time but still had no luck. The very last time they called me, I recieved a letter in the mail a couple days later saying they sold my loan to another company. My loan at the time with XXXX XXXX was around 5,800 dollars. By the end of everything when the loan sold, its over 8,000 now.
|
| 04/11/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
On XX/XX/2020, I applied for a student loan of {$18000.00} through Sallie Mae for XXXX XXXX XXXX for an XXXX XXXX field. The college had promised a full-time in person training throughout the program. However, due to COVID-19, they experimented half virtual half in person learning, which turned out to be a disaster for me and my classmates. I simply received a certificate of program completion, after the college was shut down, which had absolutely no value in getting me a job. Meanwhile, Sallie Mae was charging me interest in the background without my knowledge. Sallie Mae initially promised to kick in payment and interest upon graduation from the program. But they were not truthful. Because of the pandemic and poor training, I am unable to find a job. As a result, I am having an extremely hard time making loan repayment to Sallie Mae. I have pleaded with the college to help out as their program was a failure and also pleaded with Sallie Mae to waive the excessive interest, late fees, and increase in monthly payments. Neither the XXXX college nor Sallie Mae will honor my request. I have been hard-pressed and extremely saddened by the situation I have been put in by the college and Sallie Mae.
I therefore appeal to you to help me out.
I would appreciate you assisting me in this crucial matter.
|
| 01/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have been trying to deal with XXXX for the last few years. They are very unhelpful and they will not give me realistic options to help with paying my student loan back. I do know that I took the loan out and I do plan on paying the loan back but I plan on paying it back the only way I can but they do not seem to work with you. I would rather see you starve or starve your family and all they are worried about is getting their payment. They make you think the only way you can go to college is through getting a loan with them and they take advantage of young kids. They are cheats and they need to pay. They harass my XXXX year old grandfather all the time because he was nice enough to cosign my loans. They call my work numerous times even after being told not to call them. I finally set up a payment and pay it for 3 months to come to find out that they only applied my payment to four of my loans and not all of them. But they failed to mention that to me also now two of my loans are behind which I had no clue. They are not here to help. They are making me think that the only way to get out of this situation is to XXXX XXXX. When researching online there is a large number of XXXX every year as a result of student loans. This needs to be stopped and this company needs to be stopped.
|
| 03/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Recently in doing some research on my consumer credit file I learned that the student loan in my name that were serviced by Sallie Mae. I learned that the loans are for a school by the name of XXXX University. I never signed an enrollment agreement with XXXX University nor did I ever sign or agree to become a former student of XXXX University. This seems like fraud to me. I do not wish to be associated with XXXX University and I never agreed to it. I do not understand how this is possible and how this legally has taken place. I did some research and XXXX University is no longer a school anymore. I do not understand why there is a student loan account listed under XXXX University in my name. I never agreed to this. I am requesting Sallie Mae to provide information stating that I agreed to be associated as a student with XXXX University. Before today I had no knowledge of any of this. I am requesting documentation with signatures that Sallie Mae has the right to pursue loan payment from me for the school XXXX University. I do not wish to be affiliated with XXXX University. I never agreed to any enrollment or loans with XXXX University. Therefore, Sallie Mae must substantiate seeking payment and reporting a loan payment history to my credit reports for the school XXXX University.
|
| 07/04/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
Me and my wife co-signed my nephew 's student loans for four years at XXXX XXXX ( New Hampshire ). The lender was Sallie Mae. He XXXX in the spring of 2019 with the loan payments being due starting in XX/XX/2019. He left our residence just as the loans became due and we've lost contact and are unaware of his whereabouts.
Shortly thereafter, both myself and my wife began getting robo calls about every 20 minutes at our jobs from Sallie Mae. I thought they would first try to collect from the primary borrower, the student, and was surprised they came after the co-signers so fast. To not risk losing our jobs, we have been making the payments to Sallie Mae on schedule. The primary borrower, the student, has not paid anything.
We're both in our XXXX and were planning retirement in the not too distant future. I called Sallie Mae and asked if they were pursuing payment of the loans from the student. They said that once they have the co-signer paying, they no longer pursue payment from their student. I find this most annoying in that the student received the education and has many years ahead of them in order to make payments. I strongly feel thatSallie Mae should continue to pursue payment from the primary borrower ( student ) even as the co-signers are making the payments.
|
| 02/19/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Older American |
|
1. On or about XX/XX/XXXX Sallie Mae Bank agreed for the loan mentioned above ( amount {$10000.00} ) and decided an interest rate of 10.875 %. This violates the Mass Gen Law Chapter 93A, Section 9 in terms of charging a consumer higher rates than the market, published or advertised price.
2. On or about the last week of XX/XX/XXXX, we contacted Sallie Mae where the balance of the loan went up to about {$16000.00}, and we suggested to pay the whole balance in four payments over 4 years, each payment {$4000.00}, starting from the beginning of XX/XX/XXXX, and to stop or freeze the interest, and they agreed. However, when we checked the balance in XX/XX/XXXX, we found an additional interest of about {$1400.00}. When we contacted the manager, Mrs. XXXX, on XX/XX/XXXX, she said that these agents, who agreed for this, are the third party and we dont consider their statements. This violates the Consumer Protection Law since the business does not meet its warranty agreement.
3. In all times Sallie Mae fails to tell us relevant information regarding this loan ; and we never received any letter concerning the status of the loan ; even after contacting Mrs. XXXX when she said that she is going to send a letter with all the information. This action violates the Consumer Protection Law.
|
| 09/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Older American |
|
XXXX XXXX XXXX XXXX settlementXX/XX/XXXXXX/XX/XXXX I had 3 loans which met this criteria each one was established during XXXX by XXXXSallie Mae XXXX According to the attorneys general, the interest that accrued because of XXXX forbearance steering practices was added to the borrowers loan balances, pushing borrowers further in debt. The private loan debt relief will primarily go to borrowers who took out private subprime student loans ( made to borrowers with low credit scores ) through XXXX predecessor, Sallie Mae, between XXXX and XXXX, and then had more than seven consecutive months of delinquent payments prior to XXXX XXXX XXXX. Per them report to XXXX my last payment was in XX/XX/XXXX on a accounts established in XXXX and each of had no payments in XXXX they all became delinquent with XX/XX/XXXX day and charge Offs in in addition they were deferred in XXXX XXXX XXXX and XXXX XXXX
Generally, only loans that were within a statute of limitations period or still credit-reporting as of XX/XX/XXXX are within the scope of the debt relief.
With Sallie Mae still reporting credit reporting these 3 accounts past XX/XX/XXXX, and not following the Judgement. I am requesting the loans to be removed from my credit file from XXXX and XXXX and all remedies applied per the settlement.
|
| 05/04/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have an issue with Sallie Mae because they ca n't offer me any type of repayment plan that is in line with my income. They said I gave up the right to graduated payments because I had to go into forbearance while I searched for another company to refinance with. I do n't qualify with any of the other finance companies because I do n't make enough money. I called Sallie Mae twice today to ask if there was some way I could avoid defaulting on the loans and sparing my co-signers credit XXXX . I offered to make payments on the loans but I ca n't afford the full amount. Sallie Mae told me that I would have to let the loans go into default or delinquency for XXXX days before anyone in Sallie Mae Collections would call me to ask me why I was n't making full payme nts. Only then, would they offer me alternatives. This is, of course, after everyone who co-signed with me has a XXXX late on their credit report which lowers thei r credit score significantly. I owe Sallie Mae {$170000.00}. The payments are {$1500.00} a month. I can pay maybe a {$1000.00}. Even this amount leaves me with no disposable income. Sallie Mae wo n't work with me. I 've tried every possible alternative I can think of before just defaulting on the whole mess. And taking my whole family down with me.
|
| 05/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
XX/XX/2022 my Sallie Mae credit card was fraudulently used in XXXX at a XXXX XXXX to purchase over {$900.00} in products. I live in XXXX and have never been to XXXX outside the XXXX XXXX. Sallie Mae approved this large {$900.00} transaction in a different state when the credit card hadn't even been used the prior 2 months. The XXXX XXXX employees allowed a purchase to be picked up without verifying ID or credit card. I did not authorize or approve this transaction, nor did I share my personal and credit card information ( other than typical online purchases ) with anybody to allow for this transaction to happen. I reported the fraudulent transaction to Sallie Mae immediately. They cancelled the card, sent out a new one, and started the investigation. A month passes and I receive an email from Sallie Mae stating that they believe this was a valid transaction. And because I know it's not, I am disputing their investigation. Under no circumstances will I pay this bill to Sallie Mae. I will take them to court over this if I must, they will not ruin my flawless credit history with their inept investigation. A week before this Sallie Mae fraud I also had 3 other credit cards that were fraudulently used- XXXX XXXX XXXX XXXX XXXX XXXX XXXX. In the attached letter I add more info.
|
| 12/29/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT To Whom it May Concern ; This letter is being sent to you in response to the account furnished in my Report.
When asked, your office replied that the dispute regarding the validity of the debt is not raised within the prescribed time period therefore, the same is furnished in your Report.
According to 15 USC 1692a. ( 5 ) The term " debt '' means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment.
Further according to 15 USC g. ( c ) The failure of a consmer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer Therefore, I would like to inform you that this debt is not valid and my failure to dispute the validity of the debt will not amount to an admission of liability. I further request you to kindly remove this alleged debt from my Report and compensate me for my mental as well as financial distress Thank you for your cooperation Sincerely, XXXX XXXX XXXX XXXX
|
| 03/01/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
When my daughter was getting the student loan with XXXX XXXX I was not the one who filed all the information online. Only parent information I inputted and saw no interest rate anywhere. After asking my daughter for the information on the loan for many months since the loan started I decided to contact XXXX XXXX myself on XX/XX/2019. I was not given any documents by XXXX XXXX concerning interest rate or any other mail concerning the loan. When I called to find out the interest rate of 10.5 % I asked them to stop the loan right then. The representative told me I can not stop the loan. There are many things that have been done by XXXX XXXX that makes this loan agreement void.
They say there was interest rate disclosed online which I saw nowhere. I should not have to see every page to find this.
The student loan rate is 5.05 % in XXXX There never given the reasons for the fixed rate of 10.5 % they apply to my daughter. This makes no fairness to a student who does not know about the loan.
Having no written communication about the loan co-signer is avoiding a more knowledgeable person in the contract. I believe this is deliberate action by XXXX XXXX to charge the high interest rate to unsuspecting people.
I have no file to attach because XXXX XXXX sent me no information
|
| 06/08/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I completed school on XX/XX/2022. Shortly after, my Sallie Mae account said I had a grace period of 3.5 years to pay back my loans. I was never goven a reason of why it said this, or any sort of explanation. I tried contacting Sallie Mae through their website chat feature as well as directly calling them. Both options said the line is busy and they can't help me. There was no way for me to contact them, and they were offering false information on an account which is illegal. I submitted a complaint to the CFPB, to which they responded giving no explanation or resolution for the matter. The problem was not even changed until months later, when my account was corrected saying the actual 6 month grace period. Now, when I open my account, the grace period has been changed again, and it now says I have until XXXX until my repayments start. Again, I tried to contact Sallie Mae using both of the methods they provide, and yet I was stuck with the same issue as last time. I am unable to contact this company, and they continue to illegally provide misinformation on my financial account. This is a huge issue and not something that can keep happening. The first time it was a mistake, the second time its a problem. If no resolution is offered, I will be taking this matter to court.
|
| 06/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My daughter missed her first payment to XXXX XXXX ( XX/XX/XXXX ). I found out and called XXXX XXXX in XX/XX/XXXX to handle this ( I cosigned ). The rep told me he sees it all the time, and I should just take over payments. He offered me a reduced interest rate as incentive, and I agreed.
I made the first payment that night ( XX/XX/XXXX ) and continued over the next months as per the agreement. However, in XX/XX/XXXX I was told by XXXX XXXX that they rescinded the offer made in XX/XX/XXXX, and I was now several months late ( even though they were still taking payments directly from my account ).
Within 2 days I paid XXXX they said was now due. In any case it was too late and they reported me as delinquent to XXXX XXXX. I wrote XXXX XXXX a letter explaining this, and they refused to remove the mark.
They did call me between XX/XX/XXXX and XX/XX/XXXX, telling me I was late ( even though they were auto debiting the full amount from my account ). I'd call and explain the agreement, and they would apologize for the confusion, assuring me it was a system error or some such.
I have email history from my XXXX XXXX account, which I can provide if necessary ( just need to make sure I'm not crossing legal lines in doing so ). I also have detailed notes about all of this.
|
| 07/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
OnXX/XX/18, I applied for a student loan at XXXX. I was immediately approved, with a cosigner ( my brother ) at rates that varied between 7.8 % and 8.8, depending upon my repayment terms.
I was told by my school, online websites, and the Consumer Financial Protection Bureau, to shop around and compare student loans, so over the next two days, I applied for 3 more student loans in order to compare rates with XXXX XXXX.
When I realized that the original XXXX XXXX loan was the best rate, as compared to the comparing loans I applied for, and were approved for, I went back and completed the loan documents again at XXXX XXXX. My approved interest rate on the second XXXX XXXX application was 10.2 % to 11.2 %.
When I called XXXX XXXX, and explained that I wanted to original interest rate I was quoted on XX/XX/XXXX, I was told that my " shopping around for the best rate '' actually impacted my, and my cosigners, credit score and I would not qualify for the original rate they offered me.
None of my ( or my cosigner 's ) financial circumstances have changed in two days. I should be able to obtain the original loan terms that were offered to me. Students should not be told to shop for the best rate, when this practice will only increase their rate with every comparison.
|
| 04/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
After my daughter left college in XXXX 2015, she began to receive a bill from Sallie Mae in XXXX. Fresh out of college, she was working part time but the bill she received was for XXXX. She immediately reach out to them for Income based payment. We have both completed financial states and they refused to adjust her payment. I asked several times for options and they refuse to give any. They told her her account would have to go to the delinquent status before they could offer options. After 30 days late, they called again and she requested options but to no avail. They call 7 days a week sometimes up to 6 times a day with no resolution. They refuse to give a direct number for contact. I finally got a direct phone number and have left over 6 messages to the person they told me could handle the account. They are refusing to talk to me now because I told them the calls are being recorded but yet they reserve the right to record on their end. When I call, they tell me that they can not speak to me because they are not giving me permission to record their phone call and they hang up. Someone accepted a pmt arrangement and deducted the 1st pmt from her account only to call back a week later and said the pmt arrangement was denied. Now they wo n't take our phone calls.
|
| 12/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I was referred to Sally Mae to assist me with paying tuition. With my grandmother being a consigner I was approved right away. I have a total of four loans with Sally Mae. After graduating from college and trying to find employment Sally Mae started sending threatening letters and harassing phones call to me and my grandmother. They even went as far as calling my grandmothers place of employment harassing her. They are wanted almost {$1000.00} a month for payments. As I explained to them I was only making a certain amount an hour and it was impossible to pay what they were asking for. I agreed on my own to pay what I could and they stated " because it is not the amount we want we will still call you ''. I know it is against the law for them to call after I requested not to. However they continued. They said that they do not offer any Income Based Repayment Plans. Sally Mae has called my parents, my aunts and my siblings trying to get ahold of me. This is absurd. I am filing a formal complaint against Sally Mae for harassment. They do not care that I have to survive on my own and can not pay {$1000.00} a month for four loans. The economy is not the greatest and companies are not paying college grads enough money to even pay their bills. Sally Mae is a bully.
|
| 12/28/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have no job, due to the ongoing COVID-19 pandemic, with no hopes of a job coming soon. I have XXXX young children, one of which being XXXX. Sallie Mae reached an agreement with me for repaying at a lower amount, took out the agreed upon amount three months in a row, and is claiming I didn't qualify for the lowered payments and has since put my loan into delinquency, while taking a very large amount from my bank account monthly. I spoke with XXXX XXXX and t`he phone call is recorded and my bank statements coincide with the agreed upon money withdrawals. Sallie Mae claims they denied me for this lower monthly payment plan on the XX/XX/XXXX but I received no documentation of this denial and Sallie Mae followed through with automatic withdrawals of the agreed upon {$510.00} from my bank account on the agreed upon dates which was XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, skipping XXXX payments and resuming the withdrawal of the XXXX dollars on XX/XX/XXXX.They continue to harass me and say I have to pay more than the {$510.00} a month that was agreed upon on XX/XX/XXXX. With no job, it has been extremely difficult to even get the money in my account for withdrawal and Sallie Mae insists I must pay them more than double the already outrageous amount we agreed on.
|
| 10/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I had to go on long term XXXX XXXX XXXX, XXXX. I called Sallie Mae asking for different payment arrangements fur to me not working. Sallie Mae would not work with me or offer me any type of forbearance in which I did n't have to pay a fee. They call me relentlessly and my family and I have reached out to Sallie Mae calling them back and they offer no options for someone like me on lomg term XXXX. The last person I talked to threatened my account would eventually be taken to court for XXXX. I asked him why XXXX was willing to work with me ( another private loan I have XXXX and why they wo n't. He said there are no other options available for me and he will keep my account in collections. So I asked if he was going to quit calling my extended family and myself relentlessly since he does n't have any options for me and he said no. They call my extended family and myself at least XXXX times a day and when I answer they do n't help me. The fourth time I called Sallie Mae the lady I talked to asked if I had a friend that could pay my past due amount of XXXX. This company has been harassing me when I have told them I can not afford payments at this time and they offer no resolution when they do harass me. Before my XXXX I made each Sallie Mae payment on time.
|
| 09/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
I have applied 3 separate times for a loan for flight school with co-signers. Each time Sallie Mae has told me you are eligible for a loan but apply with a different more credit worthy co-signed.
Each time the result is the same. No amount of income, lack of debt, or high credit score has changed this decision by Sallie Mae. Each time I am still getting denied.
I have called and called and called Sallie Mae asking for help or guidance or information on their underwriting or approval guidelines and each time I am met with a generic statement of " we evaluate all aspects of the application for general creditworthiness '' or " we don't have specific guidelines ''.
This " unknown '' underwriting and approval process seems very unattainable, misleading ( they lead consumers to believe these loans are attainable when they truly don't seem to be ), potentially predatory, and hardly seem compliant with Fair Lending Laws and Equal Credit Opportunity Laws.
I get they have to XXXX risk and use their own proprietary model for scoring and approving, but to INTENTIONALLY withhold and prohibit willing parties with enormous post graduate earning potentially from bettering their lives seems very discriminatory if you ask me, and at bare minimum is unethical.
|
| 01/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I was let go from work on XX/XX/22 which affected my ability to make any payments moving forward due to delays with XXXX XXXX and stress finding a new job. I called Sallie Mae twice in early XXXX before my next due date ( XX/XX/22 ) with my co-signer to try requesting forbearance as my co-signer who is my mother, lost her brother and had to cover funeral and medical costs for him. I explained this to Sallie Mae and asked to speak with a supervisor and they finally said you do qualify for a program. Upon being transferred, I was then informed that I would still need to make payments to bring the account up-to-date in order to enroll in the program. I explained again that I am not working and not receiving ANY income and they refused to help me. I would have to make a payment of {$460.00} in order to move forward. I was able to accrue this amount despite not working and co-signer also facing financial difficulties and they still said they could not fulfill my forbearance request because Im not in school or an intern and that I would still be required to make some form of payment regardless. This also happened last year and during the pandemic where they were unwilling to help with my request to temporarily stop payments due to financial circumstances.
|
| 06/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae is harassing me ( via incessant phone calls ), and sending mail to my cosigner 's address. I 'm asking that said methods of communication cease. I 've written multiple letters to Sallie Mae, each asking for a path to a resolution regarding the issue at hand, and that they stop the harassment and bullying that they routinely participate in. With that being said, Sallie Mae has made zero effort to return my missives in regards to finding a resolution to the issue at hand. I, in addition to my cosigner, receive nonstop phone calls from various Sallie Mae agents, none of whom I have any familiarity with whatsoever. Meaning, every day, multiple people -- people who I 've never spoken to in my life -- call my phone claiming to be my assigned Sallie Mae account agent. But such claims are not accurate : Sallie Mae has failed to provide me with an account agent name and number, therefore I 'm never given access to a 'real ' human whom I can contact to resolve issues. Instead, I 'm at the mercy of Sallie Mae and their slew of nameless, aggressive debt collectors. I 'd like Sallie Mae to return my letters, stop contacting my consigner 's employer, and engage with me in a dialogue that will lead to a timely resolution to the issue at hand. Thank you.
|
| 04/16/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I had XXXX SallieMae loans from my XXXX degree, XXXX of the loans were issued between XX/XX/XXXX and XX/XX/XXXX. I paid off XXXX to SallieMae, and XXXX was later turned over to XXXX. I was fortunate to be able to make payments on time ( to XXXX ), however, I did find that when I came to my very last payments, when I would pay what was supposedly the final amount, the payment would take longer to go through. By the time it would be processed, the loan would have accrued more interest ( and I would thus still have more to pay ). It happened with both SallieMae and XXXX. The first time, I did n't know this, so after waiting a couple of weeks and not yet receive any sort of notification that my loan had been closed out, I checked again and saw that I had accrued somewhere around {$15.00} or {$20.00} worth of interest. I paid this off and the same thing happened again, however, I was able to catch it, and eventually close out the student loan with SallieMae. The same thing happened with the XXXX loan, however, I paid more attention and was able to prevent the lingering amount from compounded as much. Nonetheless it was massively frustrating and made it QUITE clear that neither company has any interest in its customers actually paying off their loans.
|
| 01/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/XXXX, I spoke with XXXX XXXX at Sallie Mae Bank. We had set up a payment plan to get back on track with my student loans. She had enrolled me in the Payment Extension Program and we set up 3 qualifying automatic payments. After the 3 payments were made ( XX/XX/XXXX and XX/XX/XXXX ), the past due amount was to be added to my total loan balance. The first 2 payments come out of my bank account but the 3rd and FINAL qualifying payment never came out. I made the payment on XX/XX/XXXX.
When I spoke with my account manager about letter/emails/calls I kept receiving, he told me they had no record of me ever speaking with XXXX XXXX on XX/XX/XXXX XXXX However, she told me that this would be the case since " they don't always know what's going on. '' I am still currently defaulted and I have tried to resolve this issue and take care of the loan payments to get back on track. However, they are denying that I had ever set this up with their company. It is unfair practice, immoral and downright a lie.
They record all of their conversations so I know that the call with her can be looked up and if nothing is done about this, I will resolve to filing a lawsuit against Sallie Mae. They need to be held accountable to their policies and their word.
|
| 12/28/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have had my credit report damaged due to XXXX XXXX XXXX mismanagement of this account that includes incorrect charges. Every time I call to deal with this problem, I am transferred around several times and then hung up on every time. I was then given a number that appears to be a SCAM number according to reports on the internet. I gave them my personal information and then hung up on.
I believe this was a phishing number but I received this number from a XXXX XXXX representative. I would like to report this for further investigation. The number was XXXX. Please investigate!!! I am very concerned about the compromise of my personal information.
Also, please reverse the late payment showing on my credit report because I did not ignore my account. I explained the information and gave my requests to the XXXX XXXX CSRs and they took my payments but my requests for a forbearance/deferment were repeatedly ignored. My requests to delete this debt from credit report were likewise ignored and no investigation was done.
I would like any damage to my credit report to be corrected and an investigation into where my personal information went to as a result of XXXX XXXX. I also request all information regarding this alleged charge.
Thank you.
|
| 08/09/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
XXXX of 2016 I contacted Sallie Mae Loans in order to follow through with a repayment option. I was only told and directed to forbearance option. No other options were " available '' While the forbearance is intact I was away on military XXXX limiting my interest rate to 6 %. But I returned and thus rejoined going to College at XXXX XXXX University. I contacted the loan provider that XX/XX/XXXX/XX/XX/XXXX time to let them know I would be attending school and would like to know who actually owned my student loan debt as I know they sell them off to other companies. But they did not provide that information and still have not provided that information to me. Also i was interested in getting the in school deferment plan but I was told no such program existed since they were a private loan institution. Now that I know that is false. Had this information been released to be I would have applied for this way earlier and saved money for myself in the long run. I know that Sallie Mae had problems with this earlier as they had legality issues pertaining this recently. This was unfair to me as a citizen, military member and loan holder as I should have been told about my options from the start and they should be easily and readily accessible to me.
|
| 02/06/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Older American |
|
I had co-signed for my grandson for a XXXX student loan thru SallieMae and had payment arrangements of {$100.00} a month which was automatically taken out of my checking account. I then closed my bank account. My grandson was going to take over the payment arrangements so he mailed in a new automatic debit authorization form with his bank information but the payments were never withdrawn. We remailed the forms many times and also faxed in the forms many times and even uploaded the form on the SallieMae website but the payments were never withdrawn. SallieMae kept calling us saying they never received the payments but could never tell us why the payments were n't being withdrawn from his bank account. We would list his checking account information and his debit card information on the automatic debit form. SallieMae wanted us to give the banking information over the phone but I did n't feel comfortable doing that when we had already mailed, faxed and uploaded the automatic debit authorization form numerous times. SallieMae then referred our account to a collection bureau by the name of XXXX XXXX XXXX XXXX XXXX. I do not feel this is fair when we were trying to make the payments. I do not want my nor my grandsons credit wrecked over this.
|
| 04/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I have two loans with Sallie Mae. On Tuesday, XX/XX/XXXX I called them to say that I didn't have the payment ready yet. I asked if I could be taken off their automated calling list and they said they would do that. The next day I get an automated call, and I explain to them that I said on Tuesday that I wished to be placed on the do not call list. They made a note of it and said they would take me off the list. The calls kept coming however, up to today, Saturday the XXXX. They have repeatedly lied to me, by now saying that I should just block their number, or change my phone number on their website. They also said since I live in California, I need to send them a cease and desist, which was never mentioned in the first call. I have never been harassed like I have been dealing with Sallie Mae. I can not afford a lawyer, and my co-signer is my brother in law who does not have the funds either, and in total it has totally our relationship. I don't know what to do other than going into litigation, or straight up calling the police. I told them I don't have the money yet, but I can pay back eventually, but they don't understand, or even care. I'm on the verge of going insane. And I don't know what to do anymore.
Thank you for listening.
|
| 07/27/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I agreed to co-sign a {$7000.00} student loan dated XXXX. Two loans dating XXXX ( {$15000.00} ) and XXXX XXXX {$11000.00} ) have since been added to the same account without my knowledge, permission or consent/signature. The two additional loans were not disclosed to me and I only found out when I went to refinance my home that they were in existence. Upon discovering the additional loans I contacted Sallie Mae and reported the loans as fraud filling out a police report in the process. Sallie Mae refused to remove me from the two additional loans stating that as I had signed for the first loan I was then committed as a co-signer to all future loans. This is deeply concerning as based on Sallie Maes logic they would hold me responsible for any future loans as well without disclosure or consent to the amount co-signed. As it does not have my signature I clearly did not approve these loans and therefore should not be held responsible as a co-signer for the additional {$15000.00} and {$11000.00} loans. Please see the contract attached.
In addition Sallie Mae has made no effort to work with the primary loan holder to refinance these loans. The primary has made several attempts to remove me as co-signer once I filled the fraud report.
|
| 09/20/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was enrolled in the Auto Debit program with Sallie Mae to repay my loan. Payments are taken automatically on the 17th of every month. I re-enrolled in school full time and finished that process in XXXX. Classes started XX/XX/XXXX, which would be the date my loans went into deferment as well. On Thursday, XX/XX/2019, I checked my bank account and Sallie Mae had taken the Auto Debit payment, though they shouldnt have, and put my bank account in overdraft of over - {$200.00}. I contacted support that same day and they confirmed it should not have been taken out. They submitted the request to refund the payment but said it would take 3-5 business days. I checked my bank account the next morning, Friday, XX/XX/2019, to see if my direct deposit from work had been deposited, and I discovered a new overdraft fee from my bank plus my entire paycheck from work was applied to the negative balance. Because of Sallie Mae and their mistake, my entire check from work was applied to the negative balance, as well as the {$35.00} overdraft fee that I wont be reimbursed for once Sallie Mae refunds me, and any business I need to handle with my paycheck wont be taken care of resulting in even more late fees, and there is nothing I can do about it.
|
| 11/28/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
For the last 2 years, I have been making payments to them and when I tried to get my payments lowered they told me they could not do it. I was making my payments on time for 6 months plus on time then they decide to change my payment after I called them to tell them not to change my payments because I was going back to school. Then they tried to charge a late fee and add an extra payment at the end of my loan after I talked to one of their customer service representatives and told her not to change my payments. This year has been challenging because I know I signed up for fixed interest rates but they said I did not and now my payments keep going up because of that incident I just explain.I am so ready to pay them off it took me 1 1/2 years to get my payments under {$10.00}, XXXX. I signed up for interest only payments because after reading the instructions that were misleading I thought I paying off the a set interest rate that was accumulated on the principal of the loan but I was not. Now my payments are going up a {$1.00} it seems like every month. I was at {$210.00} now I am at {$210.00}. I just hope it stays there because I can not afford to go any higher and they are not willing to help with getting my payments decreased.
|
| 01/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Unfortunately, I had to get a student loan through Sallie Mae to help with the XXXX of school. I graduated in XXXX 2016 and have yet to get employment even though I am actively looking daily. My 6 month deferment was up in XXXX, but did not receive billing until XXXX ; thus putting the account already a month behind. Payment was made in XXXX and a payment was made prior this month. The last 3 days, they have called multiple times a day to me and my mom who cosigned leaving messages. It is near to impossible to get them on the phone. Last month I spoke to them and explained I do not have a job yet and I do not have the money to make the payments right now and asked for a deferment or forbearance. I was told the only thing they could offer was a 16 day deferment. I knew this was incorrect, but did not go against them at that time and a payment was made. Well even though a payment was made last week, they are calling my mom and me multiple times a day even though I have explained the situation. They have offered no assistance even though they state if you have difficulties making payments they will be glad to help you. This organization is the worst and causing me even more XXXX on top of not having a job already. They do not care!
|
| 04/13/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
Borrowed with sallie Mae in XX/XX/XXXX using my grandmother as a cosigner. She was going to take care of the loan. Grandmother got sick and ended up in a XXXX and then passed away. I was living on my own since I was XXXX. Was in an XXXX marriage XX/XX/XXXX-XX/XX/XXXX. Graduated in XX/XX/XXXX and have been working to financially recover since. Financial hardship resulted in a default on sallie mae on XX/XX/XXXX after attempting deferment and a few payment arrangements. Called on XX/XX/XXXX to attempt to make arrangements for payment. Was notified of the default status and no payment arrangements was allowed. Sallie Mae representative was rude and harsh. Commenting on my financial situation and my lack of responsibility of the loan. Told me the only thing that would be allowed was paying the lump sum of the balance immediately, even though the loan is still owned by them until XX/XX/XXXX. Asked for XXXX $ and told me I was in a bad situation. Told me the next step is legal action. Had me sobbing on the phone. I was disgusted by the way he talked to me and the fact that sallie mae would rather take legal action against me then accept payments I 'm offering. Communication was poor. Help and options were still financially straining.
|
| 11/08/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
I am cosigned on a loan with my son- he is making a {$75.00} a week payment/ {$300.00} a month - this loan should be paid ahead of the payment is only {$230.00} a month leaving a surplus of {$65.00} per month.
XXXX they called and stated that they haven't received payment since XX/XX/XXXX- I got on my sons account and there is consistent {$75.00} weekly being sent. This was a lie.
XXXX called the number on my way to work was connected with a XXXX person that was not very cooperative- she stated that they are receiving payments I tried to get her to explain to me how this could be behind if the payment monthly is {$230.00} and there is a weekly payment of {$75.00} which is {$300.00} per month this loan should be paid ahead since XX/XX/XXXX of this year- she tried to push me off the call I waited to speak to a Team Lead and asked the same questions- since there is obviously research and misapplied payments that need to happen on XXXX XXXX side of the house I asked for to have my number removed and not called. She stated they can remove from dialer but will still manually call- I have been really sick this year with 2 XXXX and not doing well- there is obviously some misappropriation of funds and this needs to be escalated.
|
| 03/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I am happy to provide much more detailed experiences if need be ; but in essence, my complaint is the fact that Sallie Mae charges unrealistic interest rates in effort to obtain financial slavery over its ' borrowers. In addition, they are completely unwilling to assist their borrowers in lowering monthly payments or forgiving interest.
I graduated college in XXXX. I begun making 'full ' payments to my 2 Sallie Mae loans in XXXX, of over {$640.00} a month, on roughly {$38000.00} borrowed. Until then, I was making the {$50.00} a month good faith payments.
Fast forward to this month XX/XX/XXXX, I have paid my loans in full, on time, with the exception of 3, 3-month periods of forbearance over time. I now owe Sallie Mae XXXX $ XXXX, while my payments to them over the years have totaled well over {$46000.00}.
My 'estimated ' payoff date is XXXX which means they intend to profit double what I borrowed ; when I have already paid back what I borrowed and then some.
I contacted them to attempt to re-negotiate my payments, interest rates, etc and in short *they* have decided I am able to make the monthly payments. Which I suppose is true if they also expect me to be homeless and hungry. There was no offer to truly assist me.
|
| 09/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was part of a repayment plan which I was paying XXXX dollars a month for my student loans with XXXX XXXX. Last year XX/XX/XXXX I lost my job so I fell shins on my loans I started working again in XX/XX/XXXX and XXXX I started to catch up and pay XXXX dollars twice a month to catch up on my loans. XX/XX/XXXX I was calling XXXX XXXX to set up 2 payments every month and the last time I spoke to someone was in XXXX and they told me that once I make these next two payments I would be current. After the 2 payments XXXX XXXX called me non stop 6 to 7 times a day when I called bck they told me I was behind on payments after I advised what I was told the last time they called they weee rude and not listening to anything Im saying. I sent letters out to XXXX XXXX advising that My family and I would no longer like any phone communication just mail communication. They continued to call and call and when i spoke to them on the phone they said I can call you as much as I want no respect at all. I started to send out letters trying to negotiate with XXXX XXXX I have a paper trail of that but they continue to call my aunt who is my co-signer but also my cousins and uncles they are really harassing me and my family. Please can you help me
|
| 07/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
My loan payment, set by my private lender, is in excess if {$2000.00} per month. I, however, make just over {$3000.00} per month - post taxes and other withholding fees. After explaining my situation to my lender and trying to find pathways to reduce my payment to a financially feasible amount, the best they seem able to do is reduce my payment to just under {$1000.00}.
I understand that my total loan amount with this lender is nearly {$200000.00}, but a more realistic payment would be attainable if my interest rates did not range from 7.25 to 10 %. I have continued to make " good faith payments '' to demonstrate that I am willing to pay and in no way attempting to blow off my responsibility, but being a that I only graduated XXXX months ago, it is virtually impossible for me to come-up with the type of money they are demanding. I would turn to my family and my cosigners, in particular, for more help, but the required repayment and subsequent repayment options offered by my lender still leave us desperately inadequate.
I am currently seeking higher paying employment and ways to reduce my living expenses, but my options and professional growth as an XXXX are limited as a direct result of my crippling student loan debt.
|
| 03/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
I submitted applications to this company to get a private student loan. I was denied and called back to sibmit reconsideration and my first reconsideration was not even looked at. When I called for a second reconsideration, I was informed this first reconsideration was not even considered because of an error in the information they received. My second reconsideration resulted in denial due to errors in my credit report that I have recently filed complaints with the XXXX credit bureaus to correct the errors. Also, I admit to having some debts but I became ill and lost my job 2 years ago. It took me a year to learn to XXXX again and to get to where I am today. I still have some lasting XXXX from the XXXX I suffered. I have offered documentation to everything I have said and the company has never asked for any. My co-signer also has amazing credit and a lot of land he could borrow against to pay the company back of needed. XXXX of XXXX things are happening, either the multiple people I have talked to have not put this information in the reconsiderations or I am being discriminated against because I was ill, lost my job, lost my ability to XXXX and XXXX. I feel like it is discrimination but I will let the company answer.
|
| 05/19/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I XXXX from the University XXXX, XXXX in XXXX with a degree in XXXX ( which has among the highest starting salaries for XXXX. degrees ). I was able to find employment about XXXX months after XXXX. I have a family with XXXX young children and have been trying to manage supporting my family and comply with the payments for the debt I incurred during school. I have no financial wiggle room for unforeseen expenses, which believe it or not have come up. I am making every effort to be up front with my lender about my financial situation and appropriately address my inability to make payments at this time. This major lender has provided a single contact number to which I am funneled to deal with this issue, and their representatives are unwilling to work with me and are basically forcing me to default on my loans. This will negatively impact my credit as well as my cosigner 's credit, and will increase the capital amount on my loans through late fees that will be applied. I very much would like to be able to pay my debt, and am trying to manage the situation the best I can. I currently have no recourse with which to resolve this issue, as the lender refuse to provide me with any option other than to default on my payments.
|
| 01/05/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have had XXXX private student loans with Sallie Mae since XXXX. These loans were reportedly, by Sallie Mae, paid on time, until late XXXX. Payments of {$50.00} a week were sent, which more than covered the agreed amount due each month.
For 6 years, Sallie Mae only applied the exact amount due each month to the loans, and placed the residual funds in some sort of overpayment account. The loans, for some reason, started to turn up past due, and I discovered that more than five thousand dollars were sitting with their company and not applied to my loans. I was charged interest on a higher principal amount than I should have had. Their company promised that the payments would be corrected, but only after mailing a notorized letter to their company. The excess funds have been applied, after much time spent working with the company to fix the issue, but the problem still persists with my payments showing up as past due.
I now would like to pay these loans in full, which Sallie Mae requires contact by phone to receive a payoff quote. I have tried to call for 3 consecutive days, and have been on hold for over 4 hours, and I have still not been able to speak to anyone with their company so I may pay these loans off.
|
| 08/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I reached out to Sallie Mae about my monthly payment this evening because I can not afford the current monthly payment of XXXX a month. The person I spoke with told me that I could extend the term of the loan and was give a monthly rate of XXXX that I told him I still could not afford in my current situation. I told him that I could more closely afford something around XXXX but no more than XXXX. I was told there was nothing that could be done other than forbearance. I said I didn't want to do that, that I am still trying to stay current on this loan so I don't fall behind and miss the payments. I asked if there was a different department or someone I could speak with that neither of those worked for me and was told there was no other department and that I could speak with their escalations department. I was transferred there and was told the same thing that I can either do that plan or I can do a forbearance. This agent also suggested that I could just pay what I can and when I fall behind on the loan that I can just talk to their in-house collections department to see what they can work out. I was given no alternative options and just told that they can do nothing until I stop making payments towards the loan.
|
| 05/17/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have a private loan with sallie mae. I fell behind because I lost my temp contract job. When I initially called to explore options, they wanted me to pay {$50.00} for forbearance application. I explained that I did n't have {$50.00}. They told me to borrow the money or they ca n't help. Since then I paid {$600.00} and then called again to explain that my temp job ended ahead of time. They keep harrassing the cosigner despite being told that the cosigner is XXXX and had no source of income. In an effort to get them to stop the harrassing, I asked them to call me rather than the cosigner. When they refused, I told them not to add my number to the system. They refused and now they 're also harrassing me. I ca n't make payment without a source of income. I also have loans with other companies who have been more understanding than this greedy company without any compassion whatsoever. I gladly pay my monthly bill when I was working . 2 yrs wi th no problems. They 're welcome to keep harrassing me but the fact is they wo n't be getting payment until I have a steady job. Threatening to ruin my credit history was also a nice touch. I just want them to stop calling my mother all the XXXX time.
|
| 10/20/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
|
|
I performed a balance transfer and the check was mailed to Sallie Mae. my Sallie Mae credit card. XXXX. The bank recieved the fund but said it was sent to the wrong address. Then it took them more than 14 days to deposit the fund into the account to make my balance current. In the meantime I was charged a late fee along with interest on the account that I should not have. According to regulation cc once a financial institution receives a payment in the mail they are required to deposit it. Its not my fault as a consumer that they dont know how to perform there functions correctly and now are negatively impacting me financially. They are trying to say its my fault that it wasnt sent to the correct address but I did send it to them. I reached out to them and explained the situation they gave me the run around and sent it to a supervisor never spoke to the supervisor and they denied my claim to waive the interest and thats not right. They faulted in their responsibilities and are trying to have the liability be on me. I did everything correctly on my end. They are at fault and now Im being charged interest on interest that I shouldve never been charged. They are taking advantage of people and they should be fined.
|
| 10/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XX/XX/XXXX I initially began to attend the Illinois XXXX XXXX XXXX- XXXX , being mostly funded by Sallie Mae . XXXX- Sallie Mae denied by request for the XXXX year of school tuition. I had no family help ( they made too much $ for me to get federal aid through FAFSA ) and had to withdraw from school. XXXX Now being XXXX, I was eligible to sign up for FAFSA without inputting my family info. XXXX The school lost its accreditation status. Being an art school most classes will not transfer. I reached out to Sallie Mae repeatedly letting them know the school has closed and I was unable to get my degree. Also brought to their attention that if they had let me know before I enrolled in school that I would not be approved for tuition for 4 years, I would not have enrolled where I did. On XX/XX/XXXX I officially withdrew from the school due to major lack of credit transfer options. I am in the process of getting my federal loans cancelled as the school closed, and working on joining a class action suit regarding the deceptive practices of the school. I have no degree from the school, no job to make SallieMae payments and want SallieMae to do the right thing and forgive the loans like the federal ones will be forgiven.
|
| 08/11/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
When a borrower pays the monthly loan amount in excess of the minimum payment requirement, Sallie Mae " holds '' the excess money and applies it to the following month 's minimum monthly payment ( which reduces the amount owed for the next month ), as opposed to applying excess funds to the priniciple balance of the loan as the website states. In order for Sallie Mae to apply overages to the principle balance, one must be enrolled in automatic debit. However, this is not conspicuously explained on the website, nor does the payment allocation example provided mention this requirement. I have been paying a little more than the minimum monthly payment under the assumption that the excess would be applied to the remaining principle balance of the loan, hoping that my little overpayments will decrease the balance of the loan slowly but surely. To date, I 've re-paid over {$5000.00} on a {$15000.00} loan, yet have a remaining balance of almost {$17000.00}. This payment allocation system deceptively allows for only accrued interest to be paid on the loan, keeping the principle balance high and untouched, which allows for more interest to be added onto the loan balance. This is unfair, egregious, and unconscionable.
|
| 06/19/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
When I applied for Sallie Mae private loans I was assured over and over by their phone workers that I could make changes on my payments depending upon my finances. I currently pay {$750.00} a month to Sallie Mae and have been unsuccessful in getting them to change that. I made an official complaint through the CFPB about this and received a call from Sallie Mae offering to " work with me '' on my rate. They told me they were unable to change anything on my account because my cosigner and myself combined make enough income to pay my monthly fees. I am submitting a complaint because this was clearly far from transparent during the application process. Again, they assured me, based upon MY finances, not my cosigner 's, that I could make alterations in my payments. I was unable to make payments for XXXX months last year, and rather than put them on my cosigner, I was forced to go into forbearance, which ultimately led to an even higher monthly payment.
My XXXX complaint is that my interest level is absurd, even having excellent credit. Half of my repayment is interest, and this, I feel, is exploitative. Sallie Mae can not carry on like this. I make regular on-time payments, and I demand a lower interest level.
|
| 12/31/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
On XX/XX/2020, I called Sallie Mae as they had charged the wrong account on file for my loan payments. ( 5th time this has happened ) Following this on the same date I called and requested a refund in the amount of XXXX $ as my bank had hit me with huge overdraft fees as this account is rarely used. The agent I spoke with did not collect the necessary information and did not follow up with me nor did the company as a whole so when I called again on the XXXX, after being told I would here back within 3-5 business days, it was very frustrating to find out the agent did not at all take the necessary information to process the refund. I then sat and waited on the phone for 1 hour 37 minutes talking to a women who then went through the refund with me step by step. After this I called once more on todays date XXXX, and received news that the process still hasnt been approved. I then sat on the phone with a member of their escalations team and she claims that the amount I am owed has somehow been cut in half? This has been a routine with them, taking more money then they should month after month. And when they mess up they take weeks to make it right. This company is ruining lives and needs to be held accountable.
|
| 02/12/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
When I applied for a Sallie Mae loan I was given three different repayment periods : 10 years, 15 years and 30 years. The repayment period dictated how long I had to repay and in addition affected my interest rate. When I originally applied for my loan, I selected the option for a 30-year repayment term for lower monthly payments, in exchange for a higher interest rate. However once I entered repayment, my interest rate was still for a 30 year loan, but my " estimated payoff date '' is ten years from my " repayment start date ''. As a result, my payments are calculated based on 30-year repayment period interest rates and a 10-year repayment period. There is no way ( to my knowledge, or under my own investigation ) to change my " repayment start date '' nor when I requested a promissory note or reviewing my own documents there was any indication of how long my loan repayment period is. When I asked Customer Service for this information, they could not provide it to me either. So, the basis of my complaint is that my payments are much higher than they should be and that I have paid much more in interest because my payments are calculated using 30-year repayment term interest rates in a 10-year repayment term.
|
| 10/02/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I spoke with Sallie Mae regarding my student loan repayment options and requested an alteration to the length of the loan to reduce my monthly bill. However, they did n't even think for a second, and simply said " No, we do n't do that. You owe what is on your monthly statement. ", then asked if I wanted to make a payment. When I said that I did not want to make a payment at that time he said have a good day and hung up. Because the federal government has decided to let student loan providers XXXX anyone trying to better themselves they apparently do n't care at all about their clients once they have you on the hook. They know that there are no available options for people like me, legal or otherwise, to even get help on handling this debt. I did n't ask them to forgive my debt, and I was trying to offer a way I could pay them back, but since they are above the law they know they can just tell me to XXXX and simply garnish my wages. I am now in a situation where I am having to consider filing for bankruptcy. If Sallie Mae could work with people there would n't be so many individuals in default on loans, but I know I ca n't do anything about this debt, so I have to see if I can do something about other debt.
|
| 09/12/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Sallie Mae falsely advertises cosigner release as an option when promoting student loans.
I cosigned several loans for my son. He graduated from college in XX/XX/2016 and began making payments to Sallie Mae, according to established repayment guidelines. He has paid off 4 loans and has two remaining, estimated amount of $ XXXX. My son has made every payment on time and in excess of amounts due most months ( that is how he has been able to pay off 4 loans ). My son is gainfully employed and carries a low debt load. He has demonstrated the ability to repay his student loans, without assistance from me or anyone else.
We have submitted three requests for cosigner release and all have been denied. Sallie Mae promoted cosigner release as a differentiator between student loan providers but does not actually release any cosigners - false advertising. This practice is still ongoing and is wrong.
Please request data from Sallie Mae for number and percentage of approved cosigner releases for the past 5 and 10 year periods. I am confident you will see a pattern of denying cosigner release request, even when borrowers have demonstrated the ability to repay and have repaid a significant amount of their loans.
|
| 02/20/2017 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
Older American |
|
I have CDs with Sallie Mae Bank. XXXX CD matured XXXX/XXXX/17. I received no notification by mail but representatives insist I was sent an email. In reviewing all accounts for federal tax preparation I found XXXX for many accounts except Sallie Mae which must be retrieved online only. In retrieving XXXX I noted a CD matured 11 days previously and called Sallie Mae the first day it was open after the discovery. They simply say their policy is to have email only notification which one must agree to when establishing an account and since I contacted them at 11 days instead of the 10 day window I had no recourse except automatic renewal or pay a 3 month interest penalty. I understand policy but although I get a monthly email that says log in for account update I find no email showing renewal information plus a monthly repetitive email with the same info would increase the liklihood of missing an email with something of real importance such as maturing CDs. Even so I find email only policy inadequate and unfair to seniors who are more comfortable receiving paper renewal. In fact, I deal with numerous online banks and find this one to be the only bank I have refusing paper notification of maturing CDs.
|
| 03/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have contacted Sallie Mae directly XX/XX/2022 after I had been called daily whenever loans overdue. I have contacted XXXX and Left a message at XXXX XXXX University. It was written in one site about private student loans that to deal with Sallie Mae loans should be in default. After talking with XXXX I was transferred to the Fraud Department where I talked with XXXX.
I explained I felt my grandson and I had been taken advantage of by XXXX XXXX University and Sallie Mae. My grandson qualified for work study ; is a XXXX in an under represented university and program ; is a child of a single mother, BUT never qualified for lower interest rates, federal funded loans or any financial grants. I co-signed two loans ( {$15000.00} and {$17000.00} ), but now my grandson has 4 loans totaling over {$100000.00}.
When I talked with XXXX in the fraud department he only wanted more information from me. I dont have access to any online accounts and I wouldnt give my social security number. Of course they already have most of my information, thats how that can email and/or call me so regularly. I asked for a person to call me which has not happened.
Please advice me on next steps. Thank you.
XXXX XXXX
|
| 10/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have signed up for recurring payments with Sallie Mae 3 times in the past 6 months with their 3 month automatic payment plan. I contacted them XX/XX/XXXX after 3 payments were to have been taken out of my account ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) and they said the XX/XX/XXXX payment had gone thru but the payment for XXXX had not. I contacted then again shortly after and they said none of the previous payment had gone thru so my account was delinquent. When I inquired the customer service rep they said my account was delinquent and the only way to get it current was to sign up for automatic payments which I did on XX/XX/XXXX again. When the payment scheduled for XX/XX/XXXX was not debited I contacted the customer service department again. They said My account was delinquent once again and that My only way to bring it current was to sign up for automatic payments. The next payment was debited on XX/XX/XXXX which only was debited from my account because I made the payment not because it was automatically taken from my account as it was supposed to be. During this ordeal my credit score has suffered, and received negative marks due to Sallie Mae 's inability to keep up with my payments.
|
| 01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
They flat out refused to work with me to lower my payment because my uncle who was living with my grandmother had a high disposable income due to not having many bills. I started at my job making {$10.00} a hour they expected me to make a monthly payment of over {$1000.00} a month. I could not keep up with the payments and fell behind. This caused a great deal of stress on my uncle who made the payments and has tracked how much money I owe him. This {$1000.00} dollar payment is on top of my federal loan payment and rent, car insurance and other bills. My grandmother was then XXXX. I was basically ostracized from my family due to falling behind on my student loans. I have been making the full payment on my loans and living on ramen noodles due to being fearful if I fall behind they will take my grandmothers housethaybshe left to my uncle. I just want to create a better future for myself and family with a manageable payment instead of beings stuck in a cycle of poverty. I have a good job and make good money but have nothing to show for it due to my high payments. I feel like I will never be able to start a family or live a normal life due to the ridiculously high payments I am forced to make.
|
| 07/31/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Good afternoon, I am currently enrolled XXXX at XXXX XXXX College and Sallie Mae continues to fail to update my account even after verifying the student clearing house of my enrollment causing a financial crisis. I spoken with XXXX or XXXX Sallie Mae reps who confirmed my name being in the clearinghouse and each time I am told something different. the first gentleman stated that once my enrollment was verified my account would return to deferment. On my fourth attempt to resolve this issue, I call Sallie Mae on XXXX/XXXX/15, I spoke with a XXXX, employee ID # XXXX, I was told by XXXX that schools have a deadline to enter students names in the clearinghouse. My balance went from {$300.00} due to now {$600.00}. She also advised me that it takes XXXX days to clear my name. Which I know is a lie. While attending XXXX University in Georgia, my name was entered into the clearing house electronically and this was never a issue to have to constantly call Sallie Mae for a resolution. Also, XXXX XXXX College financial aid officer stated that names are entered every Wednesday and there are no deadlines. I believe this is a clearly an attempt to collect monies which breach the student loan contract.
|
| 06/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
XXXX XXXX attended University XXXX XXXX, XXXX, concurrent with his dad XXXX XXXX loosing his job, consequently, a Sallie Mae loan was applied for and XXXX XXXX ( dad ) was co-signer. During XXXX 's last year of college he started have XXXX XXXX and because they became worse his job prospects became limited. Consequently, XXXX XXXX made the payments to Sallie Mae for the next 4 years, on time. Now XXXX XXXX is retiring and wants to be released as co signer, which is allowed after 12 months of regular payments.
XXXX, whose job prospects are limited has just been laid off of his most recent job and can not make payments to Sallie Mae and both XXXX and XXXX are getting calls and threatening letters about credit scores! XXXX is considered XXXX and has not been able to hold a job long enough when employers find out he has XXXX, they find a way to lay him off, so we want the signer of the loan ( XXXX ) released or payments substantially reduced but Sallie Mae has refused to talk to us and and has been rude and threatening even on the phone. We need help and need Sallie Mae to provide us this service they publish in the event people experience what we have unfortunately experienced. Thank You.
|
| 01/14/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I have been very open and honest with Sallie Mae about my difficulty to repay my loans because I am not making what I expected after graduation. It took me 6-7 phone calls and multiple line transfers to receive what little help I managed to get. I was told by multiple employees of their company that my best and only option was to let my student loans fall into default so they could be send to a collection agency, where I would receive assistance. I have also been told to pay them or " else. '' I have been told that they " do n't have to do anything and do n't care about '' my issues with repayment. It is shocking how quickly their attitude changed when my loans entered repayment. When applying for these loans, I was led to believe that income-based repayment options would be available to me after graduation if I was unable to make the original set payments. I am currently using graduated repayment on the loans I have that qualified, but even with this option, the payments are still too high - almost half of my monthly income. I try to be financially responsible and do not want to see my credit and potential future ruined over their lack of willingness to work with their customers.
|
| 11/20/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
On Tuesday XX/XX/XXXX, I called XXXX XXXX twice in regards to changing my billing date so I would have the sufficient funds to make the payment. I talked to a regular worker for customer service and then I requested to talk to someone higher up and she gave me the same answer the previous employers told me. The latest date that they could change it to was the XXXX. I am unable to make the payments at that time because I will not have the funds to cover that amount until I receive my second paycheck for that month and the following months to come. I have been told that there is a grace period of 15 days until I am notified that I am late on the payments.The suggested that I make the payments past the due dates and it wont be marked as late. My mother, the co-signer, does not have the funds to help with the payments each month and I am in the process of trying to have her released as the co-signer. Consistent on-time payments is a large factor that is looked at when deciding to release the co-signer, and since XXXX XXXX is not willing to work with when I can pay the amount and is suggesting to make the payments past the due date, they are ruining my chances of having her released.
|
| 05/21/2018 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
After I graduated college in XX/XX/2014, I had problems finding employment for a year. Despite being unemployed I had to pay XXXX XXXX in order to put the loan on deferment. I had to pay {$150.00} dollars every three months for a year. After my deferment period ended, I informed XXXX XXXX I could not afford the {$500.00} dollars monthly payments. The company refused to work with me and reported late payments on my credit report. XXXX XXXX late payments is effecting my life in a negative way. Despite me having a great credit score, I can not apply for mortgage or new lines of credit. In the past I have submitted dispute letters to remove the late payments, but the company refuses to do it. I really tried my best to work with the company and because of their unfair practices I am suffering emotional. I feel the company has unfair practices, other student loan companies does not require individuals to pay for deferment and once you run out ; you must pay the amount each month. Many former college students are going through the same abuse and harassment from XXXX XXXX. I feel the government should regulate XXXX XXXX unfair practices because they are damaging many consumer lives.
|
| 08/18/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Several months ago I went to their web portal to change the bank associated with auto pay. Despite making the changes they continue to use an old bank account -- as a result I have been charged overdraft fees. Today I called to try to get help, but all three customer service representatives blamed user error, despite me being able to see that their system did in fact show that the account I wanted the funds to be taken from was in fact the correct account. After I pointed this out they still blamed user error and suggested I do several things. I asked multiple times that they make the changes on their end, but they claimed they could not see the account that I wanted to have the funds withdrawn from -- again, despite my being able to see it on their web site. Not once did they offer to reimburse me for the overdraft charges. I want and expect that somebody from Sallie Mae call to apologize and to reimburse me for the XXXX overdraft fees ( totaling {$75.00} ). I also believe they need to retrain their customer service reps on how to better handle this type of situation. Also they need to change their web site to better assist customers as they claim this is a common issue.
|
| 02/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In XX/XX/XXXX I refinanced some of my student loans that I had with Sallie Mae. I only refinanced the loans that had my Mother as my cosigner. We got the payoff emails, confirmation that loans were paid off. I found out in XXXX of XXXX that one of my other loans was paid off instead of the correct one. I called and was assured the error would be fixed and the agent promised me the loan was now paid off. The following month I was charged {$360.00} for the loan that was supposed to paid off. The " paid off '' loan had a balance of around {$800.00}. I tried communicating with a few different agents about the balance difference and each one told me I refinanced the wrong amount, my refinancing bank paid the wrong amount, etc. After many agents insisting it was my fault a manager assured me the remaining {$400.00} balance would be waived. Nothing was said about refunding me the {$360.00} that I should not have paid, etc. I still see the outstanding balance on my account and I can barely afford my current payments, so I can not afford to be in delinquent status as well. I have had an extremely negative experience with Sallie Mae since I first borrowed money for college in XXXX.
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Once i graduated i was not aware of all the Loans that i took out for School. A couple months after graduation i started receiving phone calls from Sallie Mae saying that i am past due on my balance. I first checked with the school to ensure that i did in fact take out this loan that was about {$7000.00}. Once i confirmed that i did i set a payment plan up with them. I was to pay {$700.00} for the first XXXX payments to catch up. My first payment was taken out of my bank account from Sallie Mae so i did n't think anything was wrong. I then got a phone call from a bill collector referring to the loan. I told them that i had worked out a plan with Sallie Mae and they had already taken the first payment. The bill collector said that i was to pay them due to Sallie Mae contacting them. I started paying the bill collector until i could reach out to Sallie Mae and figure everything out. It has been a little over a year and when i call them they say they are working on it and someone will call me back. I still have not heard back from them and this is ruining my credit. I still continue to pay the bill collector hoping that i can get this all figured out and restore my credit.
|
| 01/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I got a student loan from Sallie Mae. I went to school and graduated XX/XX/2014. I moved to Texas and was unable to find a job outside the service industry. Waiting tables was not easy nor did it provide a huge income. My student loan payback was asking more that {$400.00} a month to repay. When I called to ask if there was something I could do about repayment plans they said I had to pay that amount. I talked to my grandma who luckily was able to help me with payments. I called again and asked again to speak with someone in lowering my payments. They told me I had to let my loan go into default ( make no payment for 2 months ) to be eligible for a repayment decrease. I did what they told me because they said it would no affect my credit and when I did that I called again and said it would affect my credit. Although my payments decreased they said it would extend my loan for so many years. I felt like I had no other option but to do that not knowing I would nearly three time in interest. For the life of my loan. I felt cheated and lied to the whole time I was communicating with these people. Anyone going to college I always tell them not to get loans through sallie Mae.
|
| 12/10/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
On XX/XX/2018 I called XXXX XXXX customer service to see if I could get my monthly payment lowered because I was having difficulty making the monthly payment of XXXX. I was told there was nothing they could do since I had already used the 12 month forbearance. I discussed that I wanted to make monthly payments on the loan but was having difficulty paying the XXXX payment and asked to get lower, more affordable payments. I was told that the only option for me was to stop making payments on the loan, allow the loan to become late, and then I would be contacted by someone from the collections department to see if they could help me with lowering my monthly payment. I said I did not want to miss a payment and become late on the loan because it would make it more difficult for me to catch up. I asked to speak to someone who could help me now before I was late on a payment. I spoke to a supervisor who was unable to help me and was told the only way the collections department would talk to me and try to help me was if I became late on payments. I reached out to XXXX XXXX for help in lowering my monthly payment and they refused to help me unless I become delinquent on payment!
|
| 05/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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In dealing with Sallie Mae Student Loa ns, I have repeatedly tried to tell them that I could not make my $ 600+/month payment. I have asked repeatedly for options in the past and have asked the company disclose ALL relief options to me. Representatives were unwilling to disclose options to me because they " ca n't '' or claimed that paying the full past due amount was my " only option ''. It was n't until recently when my account became so past due to the point of nearly charging off that I was actually able to get some sort of disclosure for options but because they did not give me this information in a timely manner, I have a smaller window of time to even make a decision which is not fair on my end as a consumer. Also, this morning, I received a phone call at XXXX from XXXX XXXX , a representive fro m Sallie Mae a nd this is outside of the hours that a debt collector can call. I 've also had bad experiences with XXXX XXXX and the use of aggressive verbiage as an attempt to scare me. He was notified within the last week to not call on my account as I am working with another agent in another department, yet I am still receiving calls from him.
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| 01/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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The payments on this loan be came due when I was still in school full time for my XXXX XXXX. This was a private loan that I took out to complete a certification through the college of financial planning. Other than a piece of mail I received late, I was not called or otherwise notified that my loan payments were now due and by the time I received the mail it was 3 months too late. So in the process, my online access to pay or even view my account to keep track of it keeps getting locked or XXXX. I have called multiple times to try to reset it and it again gets XXXX.
I have tried to refinance this loan along with my regular loans to no avail as they do not allow refinancing with my student loans.
Once again, I get no call as of XX/XX/23 and only get a piece of mail that said I am in danger of default but yet I can not see the account to manage it. I call today and they try to reset my access. Also, I call and make a payment and notice it has gone up, I ask why and was told my rate has been increased but I was never informed it was going to increase. Plus now my credit report is damaged with late payments that I feel are not my fault due to their incompetance.
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| 05/03/2022 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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On XX/XX/XXXX Sallie Mae misreported my loan status as being 60 days past due leaving extreme negative impacts to both myself and my cosigner. It was then up to me to spend weeks attempting to fix their mistake. Eventually it was corrected by them.
On XX/XX/XXXX Sallie Mae again misreported my loan status. On XX/XX/XXXX I called in on a recorded line to make my minimum payment, the representative on the phone assured me the payment I would be making would satisfy my account as to NOT report delinquent to the credit bureau. On XX/XX/XXXX again it was misreported even after having confirmation I was making a satisfactory payment. My cosigner and I 's credit suffered tremendously affecting both our abilities to open new lines of credit.
This has yet to be corrected.
Attached are screen shots of an email I received reveal that Sallie Mae was going to report on XX/XX/XXXX my loan being past due, the second photo shows payment confirmation from XX/XX/XXXX, 2 days before, XX/XX/XXXX they reported delinquent. There are XXXX more emails with payment confirmations for the remaining loans I can provide however I feel the one satisfies pointing out the discrepancy.
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| 06/17/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My loan with XXXX XXXX was disbursed XX/XX/XXXX. My payments do not start until XX/XX/XXXX. Since the disbursement I have received monthly " billing '' emails, although these emails always ( correctly ) stated that a payment wasn't actually due and any payments I make would be optional. Then suddenly in XX/XX/XXXX - two years after the loan disbursement - XXXX XXXX started showing amounts that they stated were due ( even though my repayment start date, again, isn't for another three years ). On XX/XX/XXXX they charged me a late fee, even though - again - my repayment start date isn't until XX/XX/XXXX. Because of this late fee for absolutely no reason, my credit score dropped six points ; so now I have to go through the hassle of filing an appeal with the credit reporting agencies because XXXX XXXX is trying to collect on payments that aren't even due yet. I contacted the rep at XXXX XXXX who sent me the payment due notice to ask for an explanation of what they were doing, and after not getting a response for over two weeks I then contacted the VP of customer service at XXXX XXXX, XXXX XXXX, and he also chose not to respond ( it's been ten days and counting ).
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| 07/17/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am a XX/XX/2022 graduate of the XXXX XXXX XXXX XXXXXXXX XXXX XXXX. I applied for a Sallie Mae XXXX XXXX Loan on XX/XX/2022. The loan was set to disburse in two {$5000.00} payments on XX/XX/2022, and XX/XX/2022.
I changed my address with Sallie Mae on XX/XX/2022, directing them to send the checks to my family home in Maryland. Afterward, Sallie Mae placed a fraud alert on my account. I timely submitted two proofs of address to have the alert cleared.
Frustratingly, Sallie Mae has mailed neither the XXXX nor XXXX checks to the Maryland address. They are currently charging me interest on both -- I accrued {$38.00} in interest this past month. This is unacceptable!
I have called Sallie Mae 's customer service hotline 5+ times over the past month and their staff is routinely incompetent. I typically wait on hold for an hour just to be greeted by confusion, one staffer fixing an error by one of their colleagues.
I need my {$10000.00} XXXX XXXX loan to pay for my summer expenses and support my mom until I begin work as an XXXX this fall. Without the loan funds I was promised by Sallie Mae, I've been living off of a high-interest credit card. Please help!
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| 04/25/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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In XX/XX/XXXX I originally reached out to XXXX XXXX for assistance repaying my loan and seeing if I could get a lower monthly payment or other options due to the fact that my income had significantly changed. I was told that the only option offered by the compan was a forbearance of 3 months. This cost me a total of {$150.00} fee ( {$50.00} for each loan ). The {$150.00} did not appear to have been applied to my loans and I continued to accrue interest over that 3 months that totaled around {$500.00} that was added to my loan amounts.
I again reached out to the company on XX/XX/XXXX for financial difficulties and again was told that a 3 month forbearance was my only option. Again paying a fee of {$150.00} and accruing {$450.00} during that 3 month period. I have documents for the XX/XX/XXXX forbearance and am currently working getting records of my XX/XX/XXXX, as the company only allows users to view statements for 24 months.
I have also had several interest rate increases in the life of my loan without any prior notification of rate increases until I notice it on my bill causing my monthly payments to increase by over {$100.00} in the life of the loan.
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| 06/15/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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The Sallie Mae rep lied to me. I called to tell them I was recasting my mortage and needed to defer my payments for up to 3 months untill the mortage process was complete. The rep instructed me to send in {$50.00}. to start the 3 month payment deferment. I did that and was called a month later saying I was late and I now needed to send in XXXX payments or it would go against my credit report. I told them aboth the deferment and the money I sent and they said that was not the process, I told them it was the process they told me and I did my part. they just kept calling me XXXX to XXXX times a day to tell me my credit would be effected if I did not give them a payment over the phone before friday XXXX/XXXX/15. I mailed the payment in full on XXXX/XXXX/15 and they show recieving it on XXXX/XXXX/15. Each time I called them I was given a different explanation for what they did, but the bottom line is I did what I said I would and they lied to me each time we talked and tried to intimadate me into giving them my banking info so they could take a payment out. Each call with them says it is being recorded so there should be proof as to what im saying.
XXXX XXXX
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| 09/21/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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On XX/XX/31 I called to get XXXX of my loans put on the income repayment plan in which they offered me XXXX. Upon speaking with the representative, I needed my cosigner to call in to enter the payment information as it is touch base and will not pick up her information if we're on a XXXX call. The representative did not state that the offices were closing a XXXX XXXX. We discovered once my cosigner called back that the whole Sallie Mae department was CLOSED. I decided to take it upon myself to try to make a rollback payment however there was a disconnect somewhere and I shorted one of the loan amounts causing the loan to charge off. The representative failed to tell me they close at XXXX the recording said the customer service close at XXXX. Even if I was making a rollback payment I would have preferred through an agent for this VERY REASON, that's why I always make contact before any payment. I had neither the option to pay the XXXX for the income plan due to the payment plan department being closed at XXXX XXXX. and I didn't have the option to talk to the contact center due to their phone lines being off and despite the recording stating XXXX XXXX est
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| 02/01/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Sallie Mae : Refund Check Status I refinanced my loan with XXXX XXXX because my interest rate kept going up and each payment barely made a difference to my balance. XXXX XXXX approved my new loan and paid off Sallie Mae leaving a balance of {$280.00}. I called them multiple times to reissue me a refund check since that {$280.00} belongs to me.
I called in XXXX and was told the check was issued on XX/XX/XXXX.
XX/XX/XXXX Called Wednesday XX/XX/XXXX to give me a status on my refund check.I was told yet again, the check was sent on the XXXXXX/XX/XXXX. Yet it has not arrived. Yet it has not arrived. They also told me they will take 10 days to stop the check and resend a new one.
XX/XX/XXXX Called Sallie Mae on the status of my refund check. I was told that check # XXXX was reissued on Tuesday XX/XX/XXXX. The check should take 7-10 business days to arrive.
XX/XX/XXXX It is XX/XX/XXXX. 12 business Days after check # XXXX was reissued. I still have not received my refund check. I did receive a letter sent to my cosigner mentioning the amount I paid in interest for XXXX. So no I am wondering. How did I receive this letter before the actual refund check.
|
| 12/25/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am a XXXX returning to college. I am waiting to see what my federal loans will be for this semester. My family and I have been harrassed with insessant phone calls by Sallie Mae to begin making monthly payments, starting at {$420.00}. I am employed part-time and can not afford this. When I expressed that I could n't afford monthly payments, they offered defferement for {$100.00}. When the agreed date for the payment passed, they claimed they did not recieve the payment. I now owe {$100.00} plus the $ XXXX monthly payment to be allowed defferment again. I can not afford to pay this. Speaking on the phone again, they threatened to take the loan to their collections agency. They resorted to using scare tactics in telling me they dont know how I 'll get more loans for school once they report me. They expressed they did not care if it threatened my future academic career. They are unwilling to work with me so I can continue my education. The original loan amount from Sallie Mae was XXXX. With interest, it is exceeding XXXX. I need help addressing this debt and with negotiating fair and just payment options with this loan while I have extremely low income.
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| 09/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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On XX/XX/18 XXXX XXXX ( Account Manager ) on XXXX XXXX contacted my boyfriend 's step-mother, claiming that I had her as a contact on my student loan. This is completely fraudulent. I do not have XXXX XXXX as my contact. I am unsure as to how they obtained XXXX XXXX 's information, given that I do not have her phone number, and neither does my boyfriend. Imagine how surprised we were to receive a phone call from my boyfriend 's father that XXXX XXXX was illegally and fraudulently contacting someone regarding sensitive financial situation. https : //www.ftc.gov/XXXX. I have attached the federal rules and regulations regarding debt collection, since XXXX XXXX claims they re not a debt collector, I want XXXX XXXX to pay close attention to the definition of a debt collector. Additionally, I want them to see how they are violating various laws by contacting and sharing financial information with those unauthorized to receive it, " false or misleading representations ( 10 ). '' I have a copy of the audio file sent to Mrs. XXXX from XXXX XXXX. I also have a copy of my promissory note that states the two people authorized to receive my financial information.
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| 05/10/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This complaint is in response to another complaint I filed previously in that Sallie Mae r efused to give me information about my cosigner release., this is NOT a duplicate complaint. The first complaint got me that information now I am filing this complaint in that I think that Sallie Mae 's P olicy on debt to income ratio is calculated incorrectly. They are currently telling me that they calculate my debt to income ratio by taking my full loan amount and d ivide it by one ye ar of my income. Now the reason I am questioning this policy is that with every other loan I 've ever dealt with the debt to income ratio is calculated by taking the full loan amount and dividing it by my income for the life of the loan or by taking the monthly loan payment and dividing it by my monthly gross income. When I questioned Sallie Mae abo ut this they stated that is not how they do it without giving any more reason than that. I think that without being able to legally prove their policy on debt to income ratio, or provide any paperwork showing I agreed to it, that they need to calculate debt to income in the same manner that the rest of financial institutions use.
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| 01/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
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Web |
Older American |
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I applied for a Sallie Mae Accelerate card in XXXX, XXXX and was approved immediately. I waited for the card to arrive and after a month I called because I hadnt received it so they sent another one. I received that one in XXXX. The card promised a {$200.00} reward if I spent {$1000.00} in the first three months after you open the account. I took that wording from the online ad that is still up. I started using the card in XXXX and by early in XXXX I had fulfilled the {$1000.00} commitment. Since The account had been opened in XXXX I figured XXXX would be three months from XXXX so I called the company to find out when I would receive the reward. I was told midXXXX. On XX/XX/XXXX I called again and was told I would get it at the close of my XXXX billing statement which was XX/XX/XXXX. On XX/XX/XXXX, the first day of my next billing cycle, I called again because I still hadnt been issued the reward. I was told at that point that I wouldnt get it until the end of the billing cycle in XXXX. I have a {$0.00} outstanding balance and I spent well over {$1000.00}. Their promise to reward a {$200.00} bonus was fraudulent and Im being scammed by this company.
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| 10/08/2020 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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Sallie Mae would call every almost every hour multiple times in a row for some days leading up to the due date of the loan. I got so frustrated, I tried blocking their number ... So they used a different number to call me. When I finally got the time/needed to talk to them, I answered and it was an automated caller that didn't allow me to talk to anyone. At a different time with a similar scenario, I contacted them and tried to figure out a repayment plan. After hearing the information they had to give, I tried to contact the borrower ( I am a cosigner ) and was unable to with normal means. I called them again, was met with hostility by the manager after I told them that I needed to look at my finances and try to contact the borrower again with different means. The manager was angry with me and questioned me about how I was trying to contact the borrower, why I hadn't tried that method yet, and " What makes you think she will answer you this time? ". I was surprised and upset and was disconnected from the call ( not by my fault ). I was furious and wanted to call back to complain to a manager, but I had to go to work because the call took too long.
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| 11/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am writing to express my deep concern and hardship in repaying my student loans. Currently, I am required to make monthly payments of {$1300.00}, which is a substantial portion of my monthly income, as I bring home approximately {$3000.00} a month. This financial burden has become overwhelming and unsustainable for me, making it exceedingly challenging to cover my basic living expenses, let alone save for my future. I have diligently tried to manage my finances and fulfill my responsibilities, but the current loan repayment terms are pushing me to the brink. What makes the situation even more challenging is that I have the inability to refinance or consolidate my student loans due to a low credit score. My credit score suffered due to issues repaying credit card debt, primarily stemming from the burden of this student loan payment. I kindly request your assistance and guidance in exploring alternative repayment options or potential loan forgiveness programs that could provide some relief in my circumstances. Your support in addressing this issue would greatly alleviate my financial stress and allow me to plan for a more secure financial future.
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| 04/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
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Knowing I would become delinquent on my Sallie Mae Private Student Loans, I tried contacting the consumer representative to be proactive to see what could be done. I asked to speak to a Collections agent, and they would n't put me through since my account was not past due. Instead, the representative told me he talked to them and they ( Collections ) said they could not help me until my account was past due so that I should let it go past due if I wanted help. He told me past due means 5 days, and that after 15 days delinquent but that I would not have to worry since 30 days is when they would report me to the Credit Bureau. This is extremely bothersome. They want me to miss a payment before they will help me? How is that helpful. It puts a stain on my account. Plus, who is to say they can even help me after I miss the payment? This is a situation where I needed to find out if someone could help me or if I will need to start calling all my family and friends to see if someone could help me make my payment. I needed help today, not when I am past due. This has truly upset me as I feel like they are giving poor advice and lacking in customer care.
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| 02/22/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
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Web |
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Sallie Mae, took a scheduled payment out on the wrong day, I called and let them know. They looked back to the phone call where I scheduled the payment initially. They acknowleged they were in the wrong. Refunded me my payment ( which took over a month to get back as a check in mail ) Then apologized and said they 'd make a " case '' with customer service to bring my account up to date and just move forward with my auto debit payments. 4 Months later I start recieving multiple phone calls a day collecting for the payment they assured would be resolved.
I told them to look at their contact records and notes on my account. Surely they 'd see that they told me theyd resolve the issue. The costumer service rep agreed that theyd told me prior that theyd attempt to fix the issue but that it wasnt guarantied. I was upset and told them I wasnt going to pay 4 months later for their mistake and that they can continue to auto debit from my account. Now one of my loans shows past due each month because of that payment. Now theyre calling my cosigner ( Grandparents ) every hour on the hour 7 days a week till late in the evening. It 's borderline harassment.
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| 11/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I am the cosigner on three Sallie Mae loans with my son, XXXX XXXX : Sallie Mae Smart Option Loan # XXXX ( current balance {$54000.00} ) Sallie Mae Smart Option Loan # XXXX ( current balance {$53000.00} ) Sallie Mae Smart Option Loan # XXXX ( current balance {$23000.00} ) These loans are currently in forbearance as my son can not make the monthly payments which are {$570.00}, {$630.00} and {$250.00} respectively. While the loans are in forbearance ( which will end XX/XX/XXXX ) I attempted to contact Sallie Mae to work out a payment plan. Sallie Mae refuses to discuss ANY type of payment plan until the loans are in default. Obviously these loans going into default will have a strong negative effect on both mine and XXXX ' credit standing. I have tried to be proactive and attempt to work with Sallie Mae to make payments that are affordable. I can not understand why Sallie Mae refuses to even discuss any type of affordable payment plan until the loans are in default. This makes no sense either for them or for the consumer. Why are they so unwilling to work with a client who genuinely wants to be responsible and get the loans paid and NOT default?
|
| 08/13/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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SALLIE MAE IS THE WORST. My loan is now in default because I have called every single month about not being able to afford my loan payment due to being unemployed and finding work has been difficult, though I have been actively searching every day. A few days ago the guy from sallie mae said that he could help reduce payments, but then harassed me about being able to pay it if he did. I explained my dad is already broke and has been giving me all the money he can to help with bills, but he has no more money left to give. I told him everyone else I have called says that they do not care and wo n't help. Then he said well we are only calling all the time to get you out of default, I then told him I would n't be in default if someone would have helped me in the first place instead of saying they do not care. Sallie Mae should not be allowed to call more than 10 times a week max. They call about 20 times a day. I feel so harassed. Because of them I ca n't support my own son because all the money I do get has to go to trying to get out of default so I am back at my dads. They are the worst company to work with. Not even XXXX or XXXX is doing this.
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| 08/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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I went to a XXXX school for my XXXX and had the opportunity to attend university abroad to obtain a XXXX. This option was more affordable than to stay local and attend my same school so I took a Sallie Mae Loan. Sallie Mae unfortunately does n't offer income based enrolment programs so come 3 years after graduating with XXXX degrees, I found myself unemployed and {$180000.00} in student loan debt.
But Sallie Mae was not understanding or accommodateing. In fact, they have not only harrassed my mother and myself by calling 14 times a day each, they attacked my co-signer, my XXXX XXXX XXXX grandmother. They sent her to the hospital with an XXXX after calling her one Sunday, telling her that if she did not pay my balance of {$85000.00} within three days, they would take her home and social security. I am continually given false and misrepresented information from Sallie Mae representatives. I also came to find out the University in which I attended is no longer in existence. XXXX XXXX University XXXX. There are also class action cases against my school for misrepresentation. I am at a point where I do n't know what or who to turn to. Please help
|
| 08/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I changed my bank account in XXXX 2016 and alerted Sallie Mae and changed my bank account number in their system and deleted the old account. I updated all auto-debit setups. First, in XXXX 2016 XXXX student loans went to the old account ( auto-debit ) and were declined. Now in XXXX 2016 the XXXX student loan ( also auto-debit ) went to the old account and was declined. I received notification on XXXX/XXXX/2016 that the charge did not go through and started receiving collections calls the same day ( even though I immediately paid all that I owed and the next month ahead as soon as I was notified ). I called customer service the same day ( call was recorded ) and the customer service rep admitted she could see no record of this other account and could n't understand why this other account had been charged. She helped enroll me in auto debit again and yet still my account does reflect the accurate information. There is no record of my pending payment, nothing ( even though the customer service rep could see I had a pending payment ). Sallie Mae 's systems are woefully out of date and the customers should not be punished for their shortcomings.
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| 04/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Sallie Mae is in violation of multiple policies. They continue to call me at work, on our main office number, although I advised them several times NO personal calls allowed. I've requested they remove my work number multiple times and to cease and desist my work number. They continue to call knowing my employer does not allow personal calls. This is against privacy policy, It's harassment as well as a violation. I have co-signed only on one loan with Sallie Mae ( in good standing ) but they keep calling me to collect on 4 different loans ( someone else 's loans ). They keep saying I cosigned for 4 loans which is false and that I owe them over {$1000.00} past due which is NOT true. This is causing me a lot of stress. My one loan, in good standing, is less than {$100.00} a month. They have requested several times for me to pay on 3 additional loans that are not in my name nor did I cosign for them. They need to STOP the violations, STOP the harassment, to START training their employees to follow Privacy Policy and to permanently remove my work number and all numbers ( except my cell ) from their system immediately as requested several times.
|
| 04/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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|
XXXX XXXX student Loans company and XXXX XXXX XXXX reported a negative trade line to my credit report without sending any verification relating to particulars in the amount of {$62000.00} for XXXX XXXX and {$2300.00} for XXXX. XXXX XXXX XXXX XXXX has also contacted me in efforts to collect alleged debt, ( in the amount of {$26000.00} ), in unlawful and unjust manners. They have contacted me directly via phone, mail, and email without my consent, as well as my family members who have no relations to the alleged debt. According to title 15-1692B of the FDPCA dealing with communication with third parties, the only way a collection agency can communicate about any debt, 1 ) they MUST have a post judgement from a court or competent jurisdiction or 2 ) prior to consent from the consumer giving express consent to a court of competent jurisdiction. This is in violation of New York General Business Law Section 349- Deceptive Acts, Section 380S- Identity Theft and title 15 U.S.C Section 1030- Access Device. The reporting agency did not follow laws under title 15 U.S.C 1681S-2 ( a ) - Duty of Furnishers of Information to provide Accurate Information.
|
| 01/23/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have recently graduated and surpassed the six month-post-graduation deferment status. I intend on continuing my education, but until then I planned on paying on my student loans. When I had initially called Sallie Mae, and XXXX, and Sallie Mae, and XXXX again ( due to their incredibly confusing split of my loans after I had taken them out ) they had given me one specific payment of which was reasonable. When the bills actually arrived in the mail they were quadruple what I was told on the phone a few months prior. Without having been employed in my field yet, I was able to pay the original stated payment but can not afford what they are claiming I must pay monthly now. Every time I call I reach a different person who is insistent on handling my call rather than trying to transfer my call to whom I had spoken to the last time, this leads to ever changing advice and totals. Every time I call they give me a different amount, date, and information. I am so overwhelmed because I feel as though Sallie Mae and XXXX have successfully made this process way more confusing and difficult by splitting companies and loans without any prior notice.
|
| 03/16/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
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I started schooling in XXXX XXXX at a private university- in order to pay for my education my parents ( mother, specifically ), co-signed on a private loan with Sallie Mae , with me as the primary borrower. During my time studying at XXXX College, from XX/XX/XXXX-XX/XX/XXXX, XXXX additional loans were taken out under the same borrower and co-signer, until I graduated in XXXX XXXX with an XXXX XXXX XXXX. After the grace period with Sallie Mae had ended, I was getting hit with large withdrawals from my bank account ( around XXXX dollars monthly ) that I was unable to keep up with, especially due to the fact that my cosigner is unable to help me make monthly payments. In XXXX XXXX I was finally able to negotiate lower monthly payments on the XXXX loans ( Sallie Mae refuses to consolidate ), I began to realize that these payments did nothing to affect the principal balance and was only covering their immensely high interest rates ( between 8-10.5 % on each loan ). I am looking to attain a reasonable rate that allows me to actually pay off over {$47000.00} in loans ( across XXXX loans ) in my name alone, since my co-signer is unable to pay.
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| 01/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Sallie Mae notified me that I have to continue to make payments. I am still enrolled in school but they have told me that I have used my maximum of 48 months of deferment. This conversation occurred today ( XX/XX/XXXX ) after spending 2 hours on hold waiting for an initial rep and then an additional 45 minutes of waiting on a resolution specialist after being transferred for a total of over 3 hours on the phone.
I explained to them that I live paycheck to paycheck as it is, and with the current pandemic there is no way that I can resume payments until I have earned my degree at the end of Spring XXXX. They wanted to speak to my grandfather who is my cosigner but the man is over XXXX XXXX XXXX with his wife in and out of the hospital ( she just left the hospital yesterday XX/XX/XXXX ). This will be too much stress on him and he is not responsible for the loan. I am. Every time I have spoken to a representative in the past regarding my deferment and picking back up school they have not once disclosed to me that there is a max time of deferment. I also did not get any warning or notifications that my deferment max would be coming soon.
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| 06/15/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Since XX/XX/2018 XXXX XXXX Private Student Loans have been attempting to process payments on my loan. They have been threatening to default my loan. I have provided 3 separate debit cards. Each of these cards were declined upon attempting to charge a payment. The accounts have money on them and the bank states that XXXX XXXX is sending strange transactions in the amount of XXXX $ and that it is their problem processing payments. XXXX XXXX opened an investigation into this matter but is still threatening to default on my loan. This is causing me a great deal of stress and depression. I am under constant threat by XXXX XXXX for their own system issue. I am willing and able to make payments from the same card I use to buy groceries and withdraw money from every single day. The manager of my account at XXXX XXXX XXXX XXXX XXXX lied multiple times about events on my account. XXXX XXXX claimed that I have not provided my checking and account number when I have and claims that my bank said that I do not have money on my account. When I called my bank multiple times, even with a XXXX XXXX representative conferenced in, they said I had money.
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| 05/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
Servicemember |
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I co signed a loan for my daughter with Sallie Mae when she was at the university now she attends XXXX college and they have forwarded paperwork so that her loan can be deferred. Sallie Mae has been harassing me, my neighbors as well as family members i don't associate with and friends by LYING and saying I used them as a reference and i have no references AT ALL LISTED. I just got into a terrible argument with my neighbor because she said XXXX from SALLIE MAE called and said i used her as a reference and they are trying to reach my daughter and I. the argument got so bad we were i each other faces yelling because my neighbor was upset because she was told i used her as a reference and I NEVER PUT ANYONE DOWN AS A REFERENCE, SALLIE MAE is playing with people lives. WE almost got into a physical altercation. i was trying to convince my neighbor that I never gave out her number to no one. It is ILLEGAL for SALLIE MAE to HARASS ME, MY FAMILY, MY NEIGHBORS. I WANT THEM TO STOP CALLING ME, MY DAUGHTER, MY NEIGHBOR, AND THE PEOPLE WHO I AM RELATE TO THAT I DON '' T SPEAK TO. My daughter and I are being harassed and want them to STOP!!!!!!
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| 05/09/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am a co-signer on a Sallie Mae student loan for my son. I have asked numerous times, at least 5, to try and get my name off of the loan. I have written many letters due to the harassment of other family members that are NOT co-signers on the loan with my son. Calling to try and talk with any representative is the ultimate WORST. When I call to talk with Sallie Mae, as a cosigner I should have the right to the loan information, but they can not verify my information. And yet they can call family members not associated with the loan to harass.That is why I have resorted to mailing letters. Hopefully they are being handled. Long story short I mailed yet another letter to Sallie Mae asking/requesting to be removed from my sons student loan 2 weeks ago. As of yet no response. The loan has been opened since 2014. This is an Installment account, the account # is XXXX, amount balance {$11000.00}, monthly pmt {$160.00}, Primary loan is in name XXXX XXXX, co-signer XXXX XXXX ( me ) Just stop calling family members not associated with this loan and steps to have XXXX XXXX removed from this 2014 account. It has been almost 10 years. Thank you
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| 01/17/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My complaint with Sallie Mae is my required monthly payment is too expensive. I am required to pay {$1400.00} each month to Sallie Mae. This payment is more than one of my paychecks, and I am struggling to my my other bills and living expenses as a result. I have made one payment so far on XXXX XXXX, XXXX, and I am about to make my payment of XXXX. I have spoken to Sallie Mae representatives on several occasions to lower my monthly payment, but I have been unsuccessful. The representatives stated that there are three options to assist with paying the debt : deferment, forebearance and interest-only payments. I have utilized the first two options and I am not eligible to use the third option. One representative suggested that if I let my payments go into collections, the collections department can work with me. Id rather not allow my payments to go into collections as this will severely damage my credit and future. I was very disappointed that this is the only option they could offer me. I utilized the forbearance for the full 12 months because I was laid off from my job, which resulted in my finances being severely set back.
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| 09/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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It all started in late XXXX. I have been learning programming since then, on and off looking either for a job or to earn income through self employment. In the meantime, my payments have been delayed as I haven't been able to pay for them. So far, most of my creditors have accommodated me. The XXXX exception however is Sallie Mae.
I have called them XXXX times, telling them multiple times I can not consistently repay, or make payments monthly. I asked for forbearance multiple times, and like I said earlier, almost all other creditors, private or public have understood. I am trying my hardest to make an income, especially soon but I have reached a breaking point. I have called roughly I believe in XXXX, XXXX, XXXX and XXXX. Right now, I am supposedly over XXXX or so due, but after today, XX/XX/30, I will owe the full amount. The only reason I delayed it for this long is because I made XXXX payments both from my stimulus and tax return, in XXXX and in XXXX.
Well, I will be unable to pay for a while. Garnish my non-existent wages for all I care, the worst financial provider in the country! I WILL PAY WHEN I CAN YOU LEECHES!
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| 05/11/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Confusing or missing disclosures
|
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Web |
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TLDR : Sallie Mae advertises thier CD 's as having an automatic renewal option, when they in fact do not, automatic renewal is mandatory.
Sallie Mae 's CD website has a MASSIVE checkmark advertising an " Automatic Renewal OPTION '', and above it states " When the set time period is over, you can automatically renew for another term or choose to withdraw your money. '' This heavily implies that you have the option ( defined as 'a thing that is or may be chosen. ' by XXXX ) to not choose automatic renewal, when this is not the case. The FAQ is vague and tiptoes around this as well. I called to fix an issue setting up my account and asked them to clarify about the auto renewal option. I was told by the nice representative that auto renewal is NOT an option, and he even admitted that the wording is poor. He even went as far as to say that it was outright wrong. Upon checking the terms and other sources, automatic renewal is mandatory. This is plain false advertising and needs to be stopped. People who are new to finance ( like me ) are being lied to, it's disappointing as that was one of the main perks that drew me too them.
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| 01/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I have been in contact with XXXX XXXX Customer Service for several month to reduce my payment and they are not willing to work with me. I have filled out 2 financial sheet and the rep discuss with me that I have a negative income and don't see why I couldn't get my payment lower. I keep going back and forth with them, telling me to call back to get the different answers/results. They are ignoring my complaint and concern. I have paid off the smaller loan of XXXX and still they will not work with me to lower my payment. I email XXXX XXXX to see if they will work with me, and was told that they would be able to lower my payment to what I requested but they also need to talk to my co-signer. Once my co-signer called he/she was told something different, that they will not lower the payments. I have been making small payments and they said that doesn't matter and now myself and the co-signer have a default/delinquent on our credit reports. I have been trying in good faith to pay something, but I'm not getting anywhere with them making XXXX hr job and other necessary living expenses and loans and the same goes for the co-signer.
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| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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Contacted Student loan debt collector ( Sallie Mae ) Credit Reporting department in regards to reporting on my credit report. Requested under the Privacy Act, 5 U.S. 552a, to not disclose my personal information to any 3rd parties. Such as Affiliates, Non Affiliates, Joint Marketing, Credit Bureaus, any other companies.
Sallie Mae sent me an email on XX/XX/2023 stating Your Sallie Mae loan listed below will be reported as delinquent to the consumer reporting agencies on XX/XX/XXXX, XXXX reflect on my credit report Negative information on a credit report may adversely affect your credit rating and can stay on your credit report for up to seven years.
When I asked specifically for Sallie Mae not to report it. Why are the laws set in place if companies can just respond like this after asked not to. Especially when i am the original creditor. Also sent the company a letter in regards to dishonored negotiable instrument violations, if the negotiable instrument is not accepted then Sallie Mae is to discharge the debt, company refused both and no correspondence. Will be also sending this information to the IRS whistleblower.
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| 05/12/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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XXXX XXXX has offered me no reasonable options to make payments. I have hundreds in other bills to pay each month, I work part-time and I can't even live on my own or support myself because XXXX XXXX is a black cloud over my life.
My grandmother and I spent over an hour on the phone with a " customer service '' employee, a female, who realized that we both had a deficit when it came to our monthly income and bills each month after a financial examination. That being a reality, I still was not offered a reasonable option to begin payments. I was told that I " have the money '' .. even though I was in a deficit.
It is absolutely crazy how this company would rather drive people to insanity and depression instead of doing all they can to make payments affordable. To really ask if a co-signer, almost XXXX years old, would be " seeking full time work '' in order to help me pay the ridiculous amount is crazy.
I'm not sure what can be done, but the truth about XXXX XXXX and the type of greedy business they run needs to be brought to light, and the lawsuits currently against there shed light on how unreasonable this company is.
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| 12/27/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My mom applied for student loans from Sallie Mae when I started college in XX/XX/XXXX. I had no idea how to address paying for college or what applying for a loan entailed, so she took care of that. I just graduated in XX/XX/XXXX and my loans are about to be in repayment. I was just handed my password to the account and saw that interest has been acquiring the whole time on twelve different student loans. I have called Sallie Mae on multiple occasions asking if I can consolidate my 12 student loans or if they had any income driven repayment programs. They repeatedly informed me that neither were possible and that I should try reaching out to my cosigner. They keep encouraging forbearance, but that is only going to be a short-term fix. They want me to pay over {$1500.00} a month and I only make XXXX a year. The interest rates on my TWELVE different loans range from 9 % to 11 %. They are offering no realistic options and I ca n't afford any of the options that they are giving me.
They are the most unhelpful company I have ever encountered and I am going through a financial hardship because of them and their lack of help.
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| 01/27/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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In XXXX, I co-signed a student loan for my daughter. Toward the end of XXXX, I made an additional payment of XXXX dollars to be paid directly to the principal balance of the account. When I called in to make this payment I requested this. The next month, I received a statement saying that no payment was due. When I called in about this ; I was informed that they considered the payment to be a pay head and that no payment would be due until the extra payment of XXXX was used up. I advised I didnt want that and needed it paid directly to the balance. So the specialist claim to apply it to the balance, so statements will show an amount due. However this is not happening. This company is still holding onto my payment and using it as a pay ahead payment and still charging interest, as if this payment was not made. I would like someone from this company to fix this, so that the payment is applied toward the balance and not considered payed ahead. I want statements That show an amount that is owed each month. I would like to point out that there is a huge difference between paid ahead and an extra payment toward the principal.
|
| 09/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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On XX/XX/XXXX my 2 private student loans through Sallie Mae lost the reduced payment plan option and the cost went up to over {$600.00} a month which is something that I could not afford. In the past, when I received the option for a lowered rate ( 2 years at a time ), I was told to allow the loan to go one payment past due. 15 days after the loan was past due ( XX/XX/XXXX ), I called into Sallie Mae trying my hardest to get to a supervisor or manager who would give me new payment options so that I can continue repaying my loan directly with the company. They persistently told me no options are available to you. I asked for an explanation on why there were suddenly no options available to me, aside from paying the insane amount that they are asking for each month and I received no answer. I was told that I needed to make a years worth of payments at the current rate, but how could I do that if Ive been explaining that I cant afford that amount. I have been trying to pay something and every time I received a reduced rate, my payment was consistently made on time. However, now they arent willing to work with me at all.
|
| 04/05/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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On XX/XX/XXXX I checked my bank account and noticed that Sallie Mae had taken out XXXX of my bank account and they were not authorized to do so. I called them immediately and they told me it was an accident and not on purpose and it would take 3 to 5 days for a refund. It took multiple phone calls on my part to get this problem taken care of and I was treated poorly throughout the entire process. I do n't know how anyone takes out over 2 grand on accident. I ended up getting my refund a week later and was thoroughly stressed throughout the whole situation. I am a hard-working single mom and this was just unacceptable I know people make mistakes but that caused me to not be able to pay bills and pay for other daily essentials. Fast forward to XX/XX/XXXX I check my bank account and I see that Sallie Mae again took out money from my account XXXX. I did not authorize this transaction either and I am completely frustrated with this company for their mistakes that they have made. I am writing to you to inform you of how poorly this company is ( Sallie Mae ) and what customers of them have to deal with on a day to day basis.
|
| 02/11/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I had a debt that was sent to XXXX XXXX from Sallie Mae. I settled the debt out with paying less than I owed last year in 2021. I received two 1098- E statements issued for the amount {$3300.00}, but with separate Lender Name 's and TIN. I am unsure which one I should use to file my taxes, which I have been transferred several times and have gotten no where.
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX and XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, MA XXXX Why would I receive two 1098E statements for the same debt. Also, I received a 1099C on the canceled portion of the debt, but per Notice XXXX that lenders are not required to, and should not, issue Forms 1099XXXXC when certain student loans are discharged. Lenders and their servicers should act now to review their tax reporting procedures for compliance with the Notice.
Based off review of the notice, it pertains to private student loans, which this company collected on behalf of Sallie Mae, which would considered a private student. The company issued the 1099C, which would impact my taxes and cause me to have to pay taxes on the canceled amount.
|
| 05/13/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Hi, I 'm XXXX XXXX a college graduate in XXXX , AZ. I started college at XXXX with no real knowledge of student loans or how it works. My school told me that sallie mae was about the only option I had for payment. So I went with it. Everything seemed golden until I graduated college and it was time to pay it back. I have {$58000.00} in loans fro m Sallie Mae which with interest is at over $ 75,000+ I cu rrently work at XXXX XXXX making just about {$30000.00} a year. The enormous monthly expense of {$780.00} a month is impossible for me to pay. I have had no luck with sallie mae being willing to assist me on this matter, by either helping reduce my interest, consolidating my loans, extending my loan life to render smaller payments, and even declining forbearance while still being within their policy limit. So essentially I have this heavy life ending debt hanging over me with no option but to default and essentially ruin my financial future. It 's a shame how we go to school in want for an education only to end up worse off than those who do n't even go to college. Something 's got to give ...
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| 12/18/2020 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
On XX/XX/2020 I was notified by XXXX XXXX that I owed them approximately {$7600.00}, and was advised to take out a private loan so I could receive my degree ( as I am graduating ). I have borrowed from Sallie Mae in the past, and had received an email from them on XX/XX/2020 stating " You're already qualified for your next student loan '' with a code to enter on their website. Upon completing the application process with the code provided, I was denied unless I had a " credit worthy cosigner '' ( despite my personal credit score being XXXX ). I started a live chat with a Sallie Mae representative about my specific circumstances which prevent me from getting a cosigner ( estranged from parents, not knowing anyone else to ask ) and instead of being given any meaningful resources to help, the chat representative repeatedly just told me to get a cosigner. Any attempt to further self advocate was met with those repeated messages. It is incredibly misleading to tell a customer that they are already qualified for a loan, only to deny them after applying despite the implications that the customer/borrower is pre-approved.
|
| 01/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
I Filed a fraudulent loan complaint with Sallie Mae and was told that they could not confirm fraud. I submiied a copy of the loan application which contained my incorrect property address, an incorrect e mail address, incorrect banking information, and incorrect employment information.They said that based on prior conversations that I had with them led to their decision to deny my allegations. The only thing I stated to them was that I was not going to pay the loan. I did not want to state at the time that the loan was fraudulently obtained by falsifying my e signature.My daughter had access to all of my information and so did my granddaughter who was applying for the loan.The loan app was completed with my wife 's email which my daughter and granddaughter had access to.My contention is that anyone who has your personal information can cosign for a loan with the click of a computer key. How can you prove that it was not yourself who did that? E signatures should only be used to apply for a loan and to generate disclosures. The actual loan agreement should require a notarized signature for all obligated parties.
|
| 12/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
On or around XX/XX/XXXX I called Sallie Mae and tried to make arrangements with the interest only loan student loan. I am the co-signer for my XXXX children. I am going through a divorce with no financial support. MY income has been cut to less less a 1/3 of what I was making while I was married and originally when the loans were taken out. I tried to get ahead of the 7 loans going into default. for over a year I was able to get forbearance but now late payments has a negative impact on my credit report along with my children. I can not afford to make the interest only payments or make the payments when the grace period is up in XXXX. I have repeatedly called looking for help in many departments at Sallie Mae begging for help, to no avail. My credit score has dropped 100 points at this point. I just entered the work force a year ago and I was a stay at home mother trying to support four children and a house hold.Thank you for any help you can offer.
XX/XX/XXXX is the beginning of when my credit has negative reports, I have disputed the claim. Currently the loans are approximately {$120000.00} in student loans.
|
| 06/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
After review, it was determined that XXXX accounts were opened fraudulently under my name. I reported the accounts and sent the FTC documentation of fraud to Salle Mae on XX/XX/XXXX. The loans are for {$20000.00} and {$5900.00} first disbursed on XX/XX/XXXX and XX/XX/XXXX. Sallie Mae said if they required further information, they would reach out to me. I received no follow, no notification of investigation, no response whatsoever until XX/XX/XXXX where they reapplied the loans to my credit and damaged it further. I was never once contacted by Sallie Mae after sending in all of the documentation from the FTC. They only offered one explanation for why the loans were removed then reapplied by stating " we could not confirm identity theft. '' After XXXX days passed, on XX/XX/XXXX, Sallie Mae responded stating they could not confirm identity theft however, they also did not state they could deny it. The family member who took the loans out and had access to my information has since passed before I was aware the loans even existed. Sallie Mae was also provided the FTC 's letter of notice to furnishers. Please help
|
| 11/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I am currently a co-signer on my sons Sallie Mae loan. I have filed bankruptcy due to financial issues and it has been XXXX. Sallie Mae loan was not included in the discharge. I have setup a modified payment plan with Sallie Mae that they offered as assistance. I accepted and am currently making the payments, however they are still reporting to the credit bureau as late or missed payments rather than reporting on a modified payment plan. Although my bankruptcy is a major negative to my credit score, how can I work to improve my credit with Sallie Mae reporting each month as if I am not paying at all. I am on this modified plan for next two years so how are they helping me by reporting as such. It appears that reporting in this manner continues to hurt the consumer that is trying their best to comply with terms even during hardship. I would like for Sallie Mae to report that I am paying rather than missed or late payments. My financial situation has not changed and yet I agreed to do my best to make some type of payment each month to keep it from going into default yet Im still being penalized by this company.
|
| 07/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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|
On XX/XX/2021 I placed a request for my XXXX service award to pay off my Sallie Mae student loan. Sallie Mae declined the check. After that initial denial, I called Sallie Mae and asked for the specific address and all information needed to send the payoff amount to and specified that the payment would be coming from XXXX. I spoke with two people on the phone from Sallie Mae 's customer service. Despite this, the payment was declined again on XX/XX/2021. Since the initial refusal on XX/XX/2021 to accept the payoff amount, I've accrued more than {$420.00} in interest on the loan and paid {$1100.00} on the loan. As a XXXX XXXX XXXX hoping to pursue a XXXX XXXX to further my XXXX to my XXXX this has set me back financially and Sallie Mae has demonstrated no willingness to help with the problem. I called them again after the XX/XX/2021 denial and they refused to offer any alternative method of receiving the payment. I'm thus left with no alternative but to continue to make payments until they accept the payment from XXXX, which I earned by working in a XXXX XXXX XXXX for two years, which I continue to do today.
|
| 03/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I called Sallie Mae on XX/XX/2020, the due date of my loans, inquiring about forbearance due to the coronavirus pandemic. My account was put on a disaster relief forbearance that same day. I specifically asked my account manager XXXX employee ID : XXXX XXXX if they would be reported as late to the credit bureaus. After putting me on hold to speak to his supervisor, he said no they should not be reported as late due to disaster forbearance and if they are erroneously reported late to call and they would be removed. It has been challenging to get anyone from this office on the phone and regular customer service won't help me.
Governor XXXX XXXX forced the closure of all non-essential businesses in my area, XXXX county in Pennsylvania, as of XX/XX/2020. I am not able to work due to this which is why disaster forbearance was given. I should not have to spend hours on the phone with Sallie Mae trying to remove late payment reports when they specifically told me they wouldn't be reported. I have been penalized for prioritizing having a place to live over paying student loans during a national emergency/pandemic.
|
| 08/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have several student loans through Sallie Mae called the " smart option '' student loan. We have tried multiple times to consolidate these loans or get the payments lowered. As of right now they want us to pay almost {$600.00} per month which is not even feasible at the moment. We were at one point put into a program which lowered the interest rates from almost 11 % down to 4 % for 1 year and then down to 2 % for 1 year but we were only allowed into that program because the loan had defaulted. The loans have been paid for 3-4 years without missing a payment and they wo n't let us consolidate or lower the interest payment. The last person I spoke to told me that the only way they could help us with anything would be to let the loan go to collections/default. Of course then it would hit our credit and hurt other things leaving only one choice, to pay. For student loans only totaling {$36000.00} a {$700.00} a month payment is just a bit much. All we want is a fair rate and a fair monthly payment. Do n't get any student loan through Sallie Mae unless it is a government subsidized or unsubsidized student loan.
|
| 06/17/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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Hello I signed up for a new program with Salllie Mae bc I couldnt afford the expensive monthly payments. They lowered it. Ive paid two out of the 3 months of the probation period. XXXX XXXX & XXXX XXXX They said my loan stays in delinquency until after the 3rd month. I didnt understand this meant they would keep reporting to it to my credit. So they have reported 6 individual loans 2 times to my credit worsening my credit score dramatically when I have paid these past 2 months. ( In the past they have refused to consolidate my loans. ) So I couldnt have prevented this hit to my credit. They said this is federal regulations. This is literally setting people up to fail. ALSO this whole time Sallie Mae is collecting crazy interested on my account because this program doesnt lower my interest rate until after the 3rd month. Basically making it so I dont make any dent in my loans during this two year lower monthly payment program. None of this repayment program is showing live on my Sallie Mae account. I have received one letter about my Payment plan. I only verbally agreed to this payment plan on the phone.
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| 10/05/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Im currently an airline pilot. Ive always wanted to be an airline pilot since I was a young. Its unfortunate companies will take advantage of our hopes and dreams to only capitalize and line their own pockets, while individuals like myself are stuck in a never ending compound of interest. My loan was originated in 2015 when I started flight school for XXXX. After finding employment with my airline and adding up my monthly salary, My minimum pay was simply too high. So I requested to restructure my loan into the variable rate I have now of 14 %! After 6 years of making my restructured payment I still owe a total of XXXX . This makes it virtually impossible to finish my repayment while making my minimum payments. I believe when we are young, we simply are so ambitious to start a new career and better ourselves and do not focus on the financial fallout that could potentially occur. This I believe Sallie Mae takes advantage of and benefits the most by getting people to sign a trap. which only one side is benefiting and unfortunately its not the individual trying to better their-self and make a better life.
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| 07/19/2017 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XXXX I placed a loan that was past due into hardship forebearance with sallie Mae. At that time I was told they needed a {$50.00} good faith payment and were only able to do one month but to call back after 48 hours and they would be able to extend it out to the 3 months total. I did that and everything was good. In XXXX, the same situation arose, I did the 50 good faith payment and was this time told to call back before XXXX to do an extension. On XXXX, o called back. Suddenly, that can not be done and they want another {$50.00} to do a forebearance this time for 3 months. I had to pay it to get the forebearance but have now paid them XXXX dollars for forbearances on this loan. Which according to their website is the maximum I should have to pay on this loan, yet I have 5 months of forevearance left should I need it and I was told it would be an additional 50 each time I request forebearance in the future. That would equal XXXX dollars not XXXX. Furthermore, there is information out there that states back in XXXX the company stopped asking for the 50 payments at the time forebearance was requested.
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| 06/22/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I co-signed 3 loans. They were originally XXXX loans, and they explained they were sold and became all Sallie Mae. As the Co-Signer, this information was only sent to the borrower. I XXXX was in bankruptcy and have been discharged XXXX XXXX XXXX. The loans were listed as unsecured priority. Upon the discharge the bills began to come to my home address. then the letters of default. I called and they said the loans has not had payment in 2 months. i noticed they had sent this information to the credit reporting agencies. also concerned if this loas should be forgiven,.
I asked about the law suit on discharge of loans and XXXX and did this apply. Since they are a private debt, the bankruptcy code previously required a adversary proceeding, an had to apply the XXXX test. My chapter listed it was being paid outside my plain. they were aware, as the billing stopped during this period, They knew I was going to be discharged ; I sent the a case that until XX/XX/2021, when a federal court ruled that private student loans are not considered qualified higher education expenses under the U.S. Bankruptcy Code.
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| 02/06/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I am the co-signer on my daughter 's student loan with Sallie Mae. She applied for the loan to attend XXXX University. While there, it became necessary for her to transfer to XXXX University in XXXX, WA because of the rising costs of attending XXXX. She was supposed to have a two-year grace period after she graduated, which occurred last XXXX. SM made a mistake in the process, and told her that her grace period had expired!! Since then they have been constantly harrassing both of us. The payments they want are way beyond our ability to pay. She is a XXXX in WA. SM and XXXX are demanding {$1500.00} per month. We have repeatedly tried to work out a reasonable rate of payment but they have refused to do so. This has severely impacted my credit, it went from XXXX to XXXX in less than a month. In addition, they have called my cell phone even after being told to stop. Also, my work phone. I am ready to provide more detailed information, this is just a synopsis of what we have been going through since last XXXX 2016. We are willing to pay the debt, we just want something that resembles a manageable amount.
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| 08/20/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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When I was XXXX I was pressured by my parents to find a college and attend it. I found a college and we took out a student loan, the whole year cost me about {$20000.00} of private loans and {$9000.00} of federal loans. I did not go back my second year because my dad ( my consigner ) would not sign for another loan ... .so now can I not only attend college because I have no money, but now I have to pay back {$29000.00} of loans at only XXXX years old. I am now married and have XXXX kid and I am working part time making only {$.00} over minimum wage because I do n't have a degree to get a better job or have the money to put my son in daycare to work full time. I just do n't see an end to this money struggle and I ca n't get my loan payments lowered because of being married. i am the only one paying off my loans right now and I should n't have almost {$0.00} at the end of the month trying to help support my family and pay these astronomical student loans. My recommendation - do n't go to college unless it 's free or you KNOW you can get an amazing job to help you pay your loans right when you get out.
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| 09/25/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan has been in the deferred status since I am currently back in graduate school. Recently, I got notified that my loan is $ 600+ PAST DUE. I believe that I have " used up '' all my deferred time ( 60 months ) and that my loan is to be start paying back however, there has been NO communication on due dates and repayment plans despite mulitple calls to the company. I am trying to lower my monthly payment, and get my cosigner OFF the loan. I have applied 3-4 time to get my cosigner released with NO explanation as to why and how I can get him off. I have paid 12 months worth of monthly payments to them in a lump sum with no results. I have asked about the income driven repayment plan and keep getting denied. There is NO communication to when my loans are due. When i log onto my student portal it says my loan is DUE XX/XX/19. The start of my repayment yet I am already $ 600+ PAST DUE? IT MAKES NO SENSE. I have tried diligently to work with this company and we have reached no resolve. How do you expect timely payments when you don't inform your customers? You are setting us up for failure.
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| 04/13/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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Right now I am currently dealing with Sallie Mae. I am paying interest-only right now due to the fact that I ca n't pay a normal payment ( they want $ XXXX a month ). This is not an option for me when I have a mortgage, car payments, etc. ( normal bills ). Sallie Mae had told me this is only an option for one year. My year is up in XXXX and I have tried to let them in on the fact that I wo n't be able to pay that amount, and have tried to discuss working with me, so I can pay them SOMETHING, and this is NOT an option I was told. The only options I was given from Sallie Mae was to let my loans go into default ( how is this helping me )?! OR apply for deferment ( if I ca n't pay the payment now this wo n't help any later in my life ). I had told them I could continue paying the amount I pay for interest only, so they were being paid SOMETHING, but they had flat out told me NO! If they will go to great lengths of not helping their customers, and would rather fight for their money when it goes into collections why would n't they take ANY money I am willing to give them WITHOUT all the extra charges?!
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| 06/21/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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The lender is Sallie Mae. Off top this bank makes you think your are getting a government loan when actually it is a bank and the loan is private. I even questioned is this The Sallie Mae and they said yes. It was not until I could not get a deferment that I found out that I did not have a government loan. My loan about was {$4700.00}, my principle balance is {$6100.00}, and I will actually paying back {$9600.00} after 10 years of the expected payoff date. They are not offering any COVID opportunities deferment, they did not take into consideration that I am not working due to COVID and they have reported me to the Credit Bureau. I thought it was illegal to pay more than the borrowed amount on any loan, this is certainly part of the usury law. This company should not be allowed to use the name Sallie Mae, because people automatically think it is the government loan Sallie Mae. The did not try to help me during COVID, they do not have any reasonable options for this loan. This company has ruined my credit without giving me options. When I ask for a payoff, it was the principle balance. XXXX XXXX
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| 01/06/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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My first student loan payment to Sallie Mae was due on XX/XX/2021 in the amount of {$310.00}. I can not afford this amount per month as I am in my first job since i graduated college. I have tried to get ahold of sallie mae on many different occasions and by many different ways of communication. Every time I call, I can not get to an agent because they are always " busy '', even when i stay on the hold line for XXXX minutes. when I tried to communicate with them via their online chat system I went through the automated message system before choosing the option to speak with an agent and again was told that all agents were busy and I should try again at a later time/date. Additionally, in my time chatting with the automated message system, i was told that sallie mae does not offer any type of income based repayment options and only offer deferment for those participating in an internship or residency. This causes concern that I will not have another option, especially considering they are almost impossible to get ahold of regardless of how much they preach that they are there for work with you.
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| 12/31/2017 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account information incorrect
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Web |
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On XXXX XXXX, 2017 I gave XXXX and this was unable to work at the time until I resumed work two months later. I had spoke to sallie Mae informing them on the matter that I am on XXXX leave and unable to make payments at the time. They stated not to worry and that I will be placed on a deferment. I never received any emails or phone calls until about the second week of XX/XX/XXXX constantly giving me phone calls and I didnt get paid my first paycheck until XX/XX/XXXX. I then spoke with sallie Mae again saying I can enroll back in auto debit and then I made a payment and XXXX from sallie Mae told me my account was current and that if I make a payment it wont be reported to XXXX or affect my credit score. I received an email saying it did and I am very flustered because Ive been working very hard to improve my credit score as you can see all my accounts are in good standing. I would like to purchase a home in the near future so please help me in removing this error. I am currently working full time and am ready to make payments again. Just because I had a XXXX doesnt mean I should get punished.
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| 05/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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To whom it may concern, Sallie Mae has tarnished my credit report in error. I usually submit payments via their mobile application with no issues and for some reason the payment kept getting rejected last time when there are funds in the account to cover the payment. I have submitted bank statements on my previous record and it and screenshots from their application and it was not taken into consideration. The application showed the status of rejected twice. I called their support personnel to only be told to contact my bank. After a third try on the payment submission the payment went through. I believe this is an unfair reporting and needs to be removed. I have contacted the company, but their customer services reps are disrespectful and are not willing to work with me on removing this negative mark out of my record.
This also happened during COVID-19 and when I was finalizing a move after my divorce.
I would like this negative mark to be removed. I'm having issues trying refinance and credit card companies are lowering my limit due to a hit of 70+ points negatively affecting my credit.
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| 09/13/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My daughter found a co-signer and went out and got a Sallie Mae loan for school. ( Because XXXX only gives {$5000.00} out of state for some odd reason. ) She borrowed {$78000.00}. {$39000.00} each year.
We have paid over {$30000.00} on this loan. Even so, her debt now is basically up to {$100000.00}!
Now that she has graduated, her payments have gone up to {$1200.00} and change every month.
In XXXX when the payment was made, the debt had gone up to {$98000.00} because of interest.
In XXXX when the $ XXXX payment was paid the debt now showed {$99000.00}!
Daily compounding interest. An astronomical interest rate! How is a young person supposed to climb out from under that kind of robbery? ( It feels like loan sharing ) Sallie Mae simply says oh well. Do the best you can. There is no effort on their part to help a student succeed. They set them up to default.
My daughter has no problem paying her debt except in this circumstance. She doesnt make enough to cover this massive monthly payment.
Is Sallie Mae being lawful? Ethical? Or is this a loop hole to consume and destroy?
Please help.
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| 11/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Loan Origination/Information Date ( s ) 1 ) XX/XX/XXXX for {$24000.00} with an interest rate of $ 13.5 % over 180 months.
Balance is now {$41000.00} XXXX ) XX/XX/XXXX for {$25000.00} with an interest rate of 11.375 % over 180 months, Balance is now {$36000.00} I'm still in school ( had XXXX XXXX in XXXX causing me to miss quite some time ), and had no idea they began charging interest immediately. My major is XXXX as a XXXX XXXX, and I'm taking one class, and am a XXXX XXXX currently. I will be a XXXX XXXX for the XXXX XXXX to complete my education. My grandmother is the co-signer of the loan. She is XXXX, in poor health and on a fixed income, and is XXXX XXXX XXXX When She calls in, she can never get through the verification process, and Sallie Mae will not help me unless they speak with her ( she's in Tennessee, I'm in Maryland ). I CANT AFFORD this much money for ONE YEAR of college, and I have requested several deferments but get declined. They are reporting me as delinquent to the credit bureau ( went from a XXXX to XXXX in one night ) -- they are ruining me financially. Please help!
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| 03/15/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I fell behind on student loans, not because I did not want to pay, but because we could n't pay. We have finally gotten to a point where we can begin making regular monthly payments starting in less than 30 days. Unfortunately, I had XXXX private student loans that went into default at the end of XXXX of XXXX. The accounts have been sent to collections. The collections companies refuse to work with us on payments. They are requiring large amounts of money right now and threatening to ruin our credit scores if we do not comply. We are unable to comply. We have tried calling the original loan servicer to set up monthly automatic withdrawals if they will just bring our loans back out of default. They refuse. All I am asking is that they take these accounts out of default and allow us to set up payments. We are still willing to set up automatic withdrawals. We want this resolved in a way that is not catastrophic to our credit scores or our ability to provide for our family. I hope that we are able to convince the original servicers to work with us, as we are willing and now finally able to pay.
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| 04/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Older American, Servicemember |
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I am the cosigner on my sons student loans and started making payments on the loans while he was still in school in order to qualify for a reduced interest rate. His name is XXXX XXXX XXXX XXXX. Sallie Mae receives an electronic payment for this loan from my bank each month. I continue making the payments after he lost his job in XXXX when his employer closed because of COVID.
I am not familiar with all the details but have seen many news stories reporting that the President had waived interest payments on student loans due to COVID. I reviewed the Sallie Mae loan records online and found that Sallie Mae continued to collect the interest portion of the payment during the XXXX period. The record shows that Sallie Mae has collected over {$2600.00} in interest on my sons loans after the Presidents decision took effect in XX/XX/XXXX through XX/XX/XXXX. I believe these funds should have been applied to the principal of the loans instead of interest.
I believe my son and I have been cheated by Sallie Mae. I want Sallie Mae to recover the misapplied funds and apply them to the loan principal.
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| 10/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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On XX/XX/2018, XXXX XXXX XXXX reported a negative trade line on my credit report without sending any verification in regards to the CCLR report standard form 750 claims collection litigation report Sec.904.2 of the federal claims collection standard 31.CFR900-904 is a requirement relating to particulars in the amount of {$46000.00} and {$33000.00}. According to title 15-1692B of the FDPCA dealing with communication with third parties, the only way a collection agency can communicate about any debt, 1 ) they must have a post judgement from a court of competent jurisdiction or 2 ) prior consent from the consumer giving express consent to a court of competent jurisdiction. This is in violation of New York general business law sec 349-Deceptive act, sec 380S-Identity theft and title 15U.S.C.Sec.1632-form of disclosure ( 2 ) creditor to provide contracts to the bureau. As defined under the title 18 U.S.C.Sec 1030-Access devise the reporting agency did not follows the laws under title 15 U.S.C.1681 S-2 ( a ) - duty of furnishers of information to provide the accurate information Attachments area
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| 12/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
|
I have a loan with Sallie Mae. Ive made my payments through my bill pay in my bank account. My first payment I made on the first. By thr XXXX I was getting all kinds of emails, calls, etc about it being late. By the XXXX, I figured the check was lost, so I had my bank reissue another one. It didnt get cashed until the XXXX. They also found the first check. The next month, I paid it on the XXXX. I figured it gave plenty of time for the payment to get there by the first. By the XXXX they still didnt log it as received. I called to see what was going on and to say that my payments arent late. They said I need to mail them earlier and that its my responsibility. Theres no way that those payments arent getting there in XXXX let alone the XXXX days it took them to get around to cashing it. They are mishandling them and then charging me late fees. This isnt right. Something needs to be done. They were awful to me on the phone. Basically said that I cant do anything about it. I mean am I really expected to make a payment for the XXXX of XXXX by the XXXX of XXXX to ensure it gets there? For real?
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| 04/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
|
I have been attempting to make payments to my private loans with Sallie Mae since XXXX/XXXX/XX/XX/XXXX and in each instance the payment I had submitted has been reversed, therefore incomplete. the total payment amounts have been amassing to ridiculous totals since no payments have been processed by Sallie Mae, and because of this, in XXXX XX/XX/XXXX I was forced into forbearance as this was the only solution they could offer me. Now, in XXXX XX/XX/XXXX I am STILL experiencing the same issue after many hours spent dealing with Sallie Mae customer service and reaching no solution. I do not wish to enter forbearance again, I simply wish to be able to make my payments in good faith as I have been trying to do so for quite some time. My interest continues to increase while Sallie Mae can not resolve the issue. Insufficient funds on the payment card is NOT the reason for this. I am a military wife living overseas with my husband and I can not afford to pay thousands of dollars towards my loans each month with building interest because Sallie Mae is unfit to handle and process my loans on time.
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| 09/04/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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I received a 1099C on XX/XX/2023 for the full amount of my student loans serviced by Sallie Mae. Once I logged into my account it was still showing a balance owed. I reached out to a customer service representative by way of chat and she proceeded to tell me they were not honoring the 1099C. I also sent a security by registered mail to XXXX XXXX XXXX on pertaining to this promissory note and they forward the documents to Sallie Mae. Sallie Mae sent me a letter advising me they were not honoring the restrictive endorsement on my security and had received the documents from XXXX XXXX XXXX XXXX XXXX. However, they have yet to return my security back to me. Later I received the 1099C and my account is still showing an outstanding balance. I've uploaded the 1099C to an email I sent for follow up with still no response as of yet and still no return of my security.
I wish to have my account closed out, run back to me my tender, my security and forward my security interest to my XXXX XXXX account because I also provided instructions with my security advising I rescind the security interest.
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| 01/11/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
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I was told by my son 's school that we did n't qualify for a federal loan, so we got a private loan. He 's our only son ; never gave us an ounce of trouble, wanted to go to college and my husband and I did whatever it took to get him a college education. By XXXX grace, our son graduated XXXX 2015. My husband and I co-signed on the loans and the total amount that we are asked to pay back each month for XXXX loans is over {$1800.00} a month. That 's more than I make a month. There 's no way we can pay that much each month even if we sold our XXXX bedroom home and lived in a box. I 'm currently in deferment with Sallie Mae but the days are coming fast and they 'll be calling demanding the {$1800.00}. From what we 've heard, we 'll be paying Sallie Mae the rest of our lives, so all I want them to do is significantly decrease the monthly payment, making it affordable for us. We have every intention of paying the {$180000.00} ( yes you read correctly ) {$180000.00} for a show production degree that only pays $ XXXX/hr for my son. We just need help in getting the {$1800.00} reduced. Thank you!
|
| 10/08/2020 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
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Web |
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|
I had a forbearance with SallieMae due to COVID-19. Apparently when the forbearance was applied my loans were already 55 days late. Once the forbearance expired I only had 4 days to make a payment to keep from being reported to the credit bureau. SallieMae did not inform me of the timeline. I immediately made arrangements to pay and asked them to remove the negative report since my ability to pay continues to be impacted by COVID-19. If SallieMae continues to report my loans are late, I can not refinance the loans to get more reasonable terms and improve my ability to pay them. There are three very specific unfair practices here : 1 ) SallieMae was well aware that I had a forbearance and difficulty paying due to COVID-19, but they reported anyway.
2 ) SallieMae reports each loan I have separately so it looks like I have 5 accounts in arrears. I have only one account with SallieMae with 5 loans.
3 ) SallieMae is well aware that I can not refinance my loans to get better terms if they report to the credit bureau, so I am forced to keep my loans with them and pay higher interest rates.
|
| 08/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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|
I have been trying to get help from Sallie Mae regarding my loans for over a year now. I have called multiple times explaining to them that I can not afford the XXXX payment they have requested. I only make XXXX a month and I work XXXX XXXX. I have been doing everything in my power to make these payments but I can not anymore. I dont have the money or the capacity to make the payments. They are taking so much money from me that I am going to be homeless soon because I cant afford to pay rent. I dont have the option of moving home and i dont have anyone to help me. My father passed away while I was in college and my mother doesnt make enough money to help me either. The only option they gave me was to let me loans go delinquent and then the collections department would call me but they have made it very clear that even if they call me there is still nothing they can do. So my loans will be delinquent and ill have no way to repay them. I have been calling trying to speak to a hirer up but they wont let me. How am I going to pay Sallie mae when im homeless and lose my job because of it?
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| 07/15/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
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Web |
Servicemember |
|
I have a past due student loan account with Sallie Mae and I am receiving numerous phone calls per day. I understand the state of Tennessee allows, I believe, up to 8 phone calls per day, however the FDCPA does not allow for harassment. I am a night-shift XXXX and they call all throughout the day while I am sleeping, interrupting my continuity and affecting me mentally. I have to keep my phone on ring because I am also on-call for emergencies. Today at XXXX XXXX CST I received one phone call and then 7 minutes later at XXXX XXXX CST I received a second phone call. Now awake, I answered and asked the caller, XXXX XXXX, if she is aware that she called me 7 minutes apart, back to back. She stated yes. I asked her why is she calling me back to back 7 minutes apart and she stated because your account is 49 days past due. I believe this rises to the bar of harassment and repetitive calls with a specific intent. As soon as she got off the phone with me, she called my grandmother who is listed as a reference. Nothing illegal or untoward about that, but it establishes a pervasive timeline.
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| 03/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I'm a co-signer for my daughter XXXX XXXX we got on a three way call and they set up a payment plan of around XXXX foe a hardship. They said in three months the payment will come out automatically. Three months later no payment came put XXXX her account. I called Sallie Mae to find out why and got treated like XXXX. I asked her to please go back and listen to our phine call and to just set XXXX up on the payment plan and let 's move forward. She said I had to pay a crazy amount or your going to another department. The best day I git a call saying it was in I think retention and there qas nothing they could do unless we paid the balance. We asked for a hardship was told it was approved we called to find out why the payment did not post and get no help. A willing consumer willing to work out a payment and they do this. They keep calling me to refer me to retention and I work all day and do not have 2 hours to get put on hold. I asked the representative if they could have that department call be baklck after reviewing my file so, I don't have to repeat myself and he said he could not.
|
| 03/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I was accepted by XXXX University in 2017 to pursue a degree in the XXXX XXXX
I requested a student loan from Sallie Mae Bank, the bank opened different loan account with different numbers and each loan has a different interest rate I suppose from ( 7 % to 12 % ). The bank impose setup a monthly amount that kept going up on a regular basis. I contacted the bank several times and explained my situation in terms of high interest rate and financial limitation to handle such burden. I work as a XXXXXXXX at the hospital and yearly income is less than {$25000.00}.
At some point they gave me a deal after reviewing my situation of hardship and agreed to lower the monthly payment to {$400.00} with a low interest rate as well. After few months the monthly payment went up to {$900.00} and now they are imposing a monthly payment of {$1000.00} plus. My family is going through a financial hardship as well.
I already submitted a complaint to the your agency in the past but the Bank keep squeezing me. The amount mentioned above is interest payment only which is intolerable unreal and abusive.
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| 05/27/2021 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Older American |
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Sallie Mae misrepresented themselves in a letter dated XX/XX/2021, stating loan payments were late and it would be reported XX/XX/2021. All past due amounts were paid on XX/XX/2021 BEFORE the due date. Credit bureaus were contacted for delinquency on XX/XX/XXXX and my credit score plummeted 70 points! There was no phone call or email prior to notification of credit bureaus being contacted. I am a co-signer for my emergency nurse daughter. Her payroll was effected by Covid-19 illnesses and she was not paid on time. Automated payments were late, while she is frontline keeping people alive. I contracted Covid-19, am XXXX, and many of my clients are 6 months late. We struggled to get them the late payments before XX/XX/2021 and were surprised to find out they had reported a month earlier. Sallie Mae was always late in posting payments, if at all, but have no problem robocalling everyday from XXXX to XXXX every hour, even when the account was up to date. My daughter had to call them several different times to ask them to stop harassing me with phone calls when there was no delinquency.
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| 04/13/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Problem when making payments
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Web |
Older American |
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XXXX XXXX XXXX sent a balance transfer check for {$1000.00} to Sallie Mae XXXX XXXX XXXX {$1000.00} XXXX XXXX XXXX Tue, XX/XX/2023 Posted XXXX XXXX XXXX XXXX XXXX 0 % XXXX XXXX, VA , United States XXXX has not posted the payment to my account as of today XX/XX/2023. When I sent a chat inquiry to XXXX, I was told they can not research where the check is even though they know my name, address, payee, account # s, date of check, etc. They demanded a check number, and insisted that is the only way they can search for the check.
I spoke with XXXX and they said they sent a paper check to the correct address but can not provide check numbers or canceled checks since this was a batch processed promotion.
Note : There was a typo on my last name when the check was issued, but information on that has been provided to Sallie Mae and corrected by XXXX.
I am still paying interest on this missing amount and of course need it resolved as soon as possible.
I will attempt to attache the transcript of the chat with Sallie Mae in case that information would be helpful in investigating this.
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| 08/12/2022 |
Yes |
- Checking or savings account
- Savings account
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- Closing an account
- Company closed your account
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Web |
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SALLIE MAE BANK closed my money market account unilaterally, which they are permitted by contract and I have no problem with that. SALLIE is unethical, breaks the law and has terrible customer service so I wanted the account closed anyway. The complaint is SALLIE transmitted the balance via ACH EFT to another account despite specific written instructions [ attached message dated XXXX at XXXX ] NOT to do so but to instead mail me a check for which I offered to pay. Thus SALLIE made an illegal transaction, deliberately and willfully violating written customer instructions. In doing so, SALLIE violated the law 12 CFR Part 1005 ( Regulation E ) ELECTRONICS FUNDS TRANSFER ACT. Please take action against SALLIE for violating law and fine them. This NOT a duplicate of a separate complaint I made earlier CFPB XXXX which was for an incorrectly coded transfer by SALLIE to XXXX XXXX and is entirely different from this issue so do NOT close this new complaint as a DUPLICATE though the earlier complaint led to my {$98000.00} being lost and SALLIE did nothing to help or resolve the situation
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| 07/25/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My husband and I are both co-signers for an XXXX son XXXX XXXX XXXX ( XX/XX/1998 ) on several student loans, ending in XXXX and XXXX, all totaling about {$75000.00}. Early last year, that child got XXXX and kicked out of college on XXXX and XXXX charges on his girlfriend. We then paid his student loans as they came due because he no longer was attending college.
He is now in XXXX awaiting trial and sentencing for XXXX, involuntary deviate XXXX XXXX and many other XXXX charges against my XXXX XXXX daughter. We contacted Sallie Mae and apprised them of the situation and let them know that paying the $ XXXX on his student loans monthly was not only impossible financially but ethically something that was a betrayal to what is honest and fair, as these crimes were committed in my home a few years before my son left for college.
I asked the process for my husband and myself to be retracted as cosigners for these loans and was told no such thing exists and that we were responsible for the loans and would be taken down the road of collections as long as we continued not to pay.
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| 05/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I was contacted by Sallie Mae, regarding my student loan. I noticed last year that there was a dispute that was under my name that I had not disputed, causing my credit score to plummet. They had a dispute for my sister, but falsely claimed that I disputed this account.
My consumer credit file again has been affected by the inaccurate and unauthorized disclosure of my personal nonpublic information, shared with a third party, the Credit Reporting Agencies. My consumer rights have been violated and Sallie Mae Bank has violated the FCRA. The payments that I have made on these loans have been misapplied, my account is showing to be incomplete, and missing accounting history.
The consumer reporting agencies are bound by the FCRA to maximum accuracy, which clearly was not done here with the reporting of this account. Both companies have conspired together to cause financial harm in reporting payment status as being late, violating 15 USC 1666b. In addition, Sallie Mae has also violated me, the consumer, pursuant to 20 USC 1232g, the privacy act of 1974 and my educational rights.
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| 07/15/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been paying Sallie Mae for months now, last fall in XXXX ( XXXX ) I turned on auto-pay to automatically deduct the bill from my account so I wouldn't have to go out of my way to pay the loan. The following month came around and I began receiving dozens of automated calls at all hours of the day each and every week. The calls were followed by emails and physical mail exclaiming to me that my loans were overdue and had late penalties attached and required immediate attention. Sallie Mae was then called directly to " square '' away the matter. They said to me that they would remove the late fee as the bill was on auto-pay. Literally every single month since this has been exactly the same. They claim that my auto-pay set up is somehow late each and every month and late fees get tacked on every single time despite the bill being AUTOMATICALLY PAID each and every month. They do nothing but harass me on a daily basis about the matters and I'm sick of this and their inability to resolve their own issue. The power they wield affects my credit and I'm sick of them abusing it.
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| 10/16/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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When my loan started to become due. I told sallie mae that I am not able to pay the loan at this time because I was not making enough money to pay it back. Sallie Mae at did offer me a reduced payment plan. They had me put the loans in forbearance. But being that I was past my due date they could do the forbearance for the past month I missed. And if I needed to put in forberance again I needed to call before the next due date. By doing the forbearance the loan amount went up. Sallie Mae never called me directly to let me know that I was behind in payment. They would call my co-signer but never called me directly. I approached sallie mae to get a lower payment. The deal they offered me was not acceptable. Sallie Mae offered to lower my interest rate only two years. And after would be back to a varible rate that i have know Idea what it would be. And being that they were lowering the payment because of the interest rate. They added five more to my loan. I also offered to settle the loan with a buyout amount. Sallie Mae said they would take nothing less then 90 % of the loan.
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| 06/14/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Attended the now-shutting down XXXX XXXX in XXXX, CA. During my time as a XXXX, I had a car accident and had to leave before my finale year. Upon returning, my federal loans through XXXX seemingly split with Sallie Mae who was now handling them, but these turned out to be private loans. Now, my grandfather ( who co-signed with me ) are paying my XXXX XXXX private loans month-to-month and XXXX says I do n't have to pay until I find work, which I 'm not finding anywhere across the state of California, and Sallie Mae is calling us daily with robocalls to harass us to pay XXXX different loans at once. Initially Sallie Mae told me they would switch me to Graduate Repayment ( interest only ) but this has not happened, nor has consolidation ( XXXX XXXX also claimed to lower our payments but never did ), and I do n't know what to do. My grandfather is the only one generating income and it 's barely enough for us to keep the house, so we do n't know what to do and it seems like other students both from my school and around the country feel like they are being scammed by Sallie Mae.
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| 03/18/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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On XX/XX/2017, I 've paid in full XXXX education loans. Details are below : 1. XXXX Amount of payment {$22000.00} 2. XXXX Amount of payment {$20000.00} Customer service representative, who provide me with a payoff amount, told me that both loans will be marked " Paid in full '' and I 'll receive electronic " PAID IN FULL NOTIFICATION '' once my payments clear.
As of today, XX/XX/2017, loan ending XXXX marked " Paid in full '' and I did receive " Paid in Full Notification ''. However, loan ending XXXX still in a payment mode with a negative ( $ -XXXX ) balance. I 've called SallieMae several times trying to solve this problem. Per customer service explanation, the negative balance preventing the system from closing loan and generating " Paid in Full Notification '' and the negative balance was due to incorrect Paid off amount given to me. I spoke to SallieMae on XX/XX/XXXX and they promise to me fix this technical issue within 24 hours. Unfortunately, the issue still there and I 'm attaching supporting evidence for you to review.
Thank you in advance.
Regards, XXXX XXXX
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| 01/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
Servicemember |
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XXXX XXXX filed a bankruptcy petition in XX/XX/XXXX. Listed private loan with Sallie Mae and the petition was signed on XX/XX/XXXX. Sallie Mae has been calling, harassing and threatening me with a lawsuit to recover the debt.
This has been occurring form the latter portion of XX/XX/XXXX until present time. More recently, they have charged off the loan. I am received harassing calls from Sallie Mae corporate indicating that if I do n't pay the balance by the end of XX/XX/XXXX, they will institute wage garnishment. I receive calls on a daily basis from XXXX XXXX XXXX from Sallie Mae Corporation phone number XXXX ext. XXXX. Presently I have a federal loan in the amount of {$96000.00} that I am repaying and I can not afford to enter into any type of arrangement of {$1000.00} down and monthly payments of over {$300.00} a month until the balance of {$3600.00} is paid. Nor can I settle the matter for an amount over amount of {$2500.00}. I am providing with this communication paperwork on they various unfair collections strategies of Sallie Mae following my bankruptcy petition.
|
| 05/05/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I'm having an issue with a debt collector for a student loan. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX, ( XXXX ) contacted me yesterday by phone to collect on a student loan debt. My son and I have the same name, but he's referred to as XXXX XXXX XXXX. He makes payments on the debt. I've requested in writing to XXXX that they only contact me in writing ( not by phone ). I explained to the rep that I would call my son and have him check on his payments. The rep was very aggressive and would not accept my reply-so I ended the call. My son made a payment that day- but I was informed that my credit was pulled that day without my consent for new account activity. When my son called to find out why, they explained that they can pull my credit at anytime.
I believe this was done in retaliation. I would like to file a formal complaint about XXXX 's methods and procedures for collecting debts. As stated, I've requested from them several times not to contact me by phone. XXXX 's tactics are meant to financially harm consumers by distorting credit reportings.
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| 01/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I took out a loan with Sallie Mae for education. I borrowed $ XXXX. I entered bankruptcy XXXX XXXXXXXX in 2016 for 5 years. Sallie Mae XXXX my account so I could t see how payments were applied. I paid a lot through bankruptcy. When it was over I got access and now owe $ XXXX with interest and principle was around $ XXXX from compounded interest ( which seems allowable per contract ). I had no payments due so I called to inquire why. They stated I had over $ XXXX pay ahead. I asked how thats possible as my payments should have been paying against my loan and I dont want my payments just sitting there and apply it towards my loan.
After several calls and much back and forth they stated my pay ahead is just payments unapplied and I requested they cancel it and apply payment to my principle if I overpaid. They cancelled it. I no longer have a overpayment and my balance didnt decrease at all. Ive asked for backup docs. Docs on how payments applied etc and they wont give me anything. I need help. I live in California and did when I took out the loan as well if it matters.
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| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I borrowed XXXX from Sallie Mae in XXXX.
XXXX I filled for XXXX XXXX bankruptcy and listed Sallie Mae as a creditor. I made it clear that this lender was a priority due to the high XXXX interest rate.
XXXX of XXXX I sold my home to pay all off all of my debts in full through the bankruptcy.
XX/XX/XXXX I received a loan statement from Sallie Mae sent a statement that stated I owed them XXXX and that my XXXX payment was due on XX/XX/XXXX.
When I asked my attorney what happened he said Sallie Mae did not file a claim, effectively taking them out of the bankruptcy and all the laws designed to protect a consumer. Their failure to file a claim removed thems from any payments from the trustees that would have reduced and ultimately repaid the loan in full.
This is a predatory lending practice so a lender can continue to accrue interest on a loan and force the borrower to pay a much higher loan after bankruptcy. In this case nearly double the amount borrowed.
None of this was disclosed to me by my attorney or Sallie Mae before or during the bankruptcy proceedings.
|
| 05/02/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
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Sallie Mae continues to misapply payments made in each month to my loans with the company. The most recent representative called me to say I did not make a payment in XXXX of XXXX, when I made a payment this month. Also, the representative before her told me I didnt make a payment in XXXX of XXXX, when I made a payment to Sallie Mae in that month as well. Moreover, a Sallie MaXXXX representative called in XXXX of XXXX to place me into a forbearance program as long as I initiate automatic payments out of my account. I agreed and preceded the contractual agreement over the phone. After the forbearance period, there was not a payment automatically pulled from the account. I had to call Sallie Mae and inquire about the missed auto-debit when I was informed that I never qualified for the program to begin with and therefore I was liable for the forbearance period. I spoke to a manager in the call center who promised a call back, but never called back. This has resulted in late payment reporting on my credit report and interest charges due to payments being considered late.
|
| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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|
Web |
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I graduated from college in 2015 and I took out private loans through Sallie Mae throughout my four years. I was XXXX and my parents cosigned with me. I have been paying more loans for a little over a year now. In that time I have paid over {$6500.00} just in interest rates. I am currently paying {$670.00} a month just for my private loans this does not include my federal loan of {$180.00} per month. I have called multiple times to Sallie Mae to refinance or consolidate or receive income based payments. I was told we do not offer any of those things. I have also have tried to refinance through a bank which I was denied for because of my debt-to income ratio. I currently work at a job where I make {$XXXX} an hour. This is the only job I could get out of college in my field at an entry level position. I am currently struggling to live because of my student loans. Paying {$850.00} a month is not acceptable. I have barely paid anything to the principle because my interest rates range from 8.5-9.875 %. I have payments of {$0.00} going toward the principle. Please help me!
|
| 12/10/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
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I am writing to complain about Sallie Mae 's continuous harassing debt calls. I sent a cease and desist email to Sallie Mae on XX/XX/2022, please see the attachments. I also advised the Sallie Mae representative twice not to call me anymore on XX/XX/2022, and XX/XX/2022. Both phone calls were recorded. I also advised Sallie Mae 's representative about calls being recorded. Despite that, Sallie Mae continues harassing me. In their recent response to my complaint on the CFPB portal on XX/XX/2022, Sallie Mae responded that my phone number has been removed from their automatic dialer, but the calls still continued on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX calls, XX/XX/XXXX, and XX/XX/XXXX.
Sallie Mae continues to break State Law. Even one call after receiving notice from a debtor can subject a debt collector to punishment.
The FDCPA prohibits debt collectors from harassing, oppressing, or abusing you with repeated or continuous telephone calls. With this I am clearly stating again that I am not consenting to Sallie Mae to call me anymore, I hope I made myself clear.
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| 04/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
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|
Web |
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Last week ( XXXX ), I called Sallie Mae t o get a XXXX pay off statement to apply to refinance my loans with someone else. XXXX days before, the pay-out from a different company we 've refied with was placed in my account, so they are aware I 'm trying to re-fi at least some of my loans. My interest rates are outrageous, and I can not afford them much longer. The customer service rep put the request in and mentioned that because of the long weekend ( XXXX Friday ) it might take longer than the usual XXXX business days, which is fine. I never got the pay-off statement, so I called again last night. While a note had been made on my account, it did n't state how many days I needed nor had the request been filled. Now I have to wait XXXX XXXX business days for the statement to finish my re-fi application. My goal was to have XXXX of my loans re-fied by the time my next payment was due, but now because of this, it will not happen. I firmly believ e Sallie Mae i s holding up my paperwork so I ca n't re-finance my loans. I went to XXXX XXXX XXXX .
|
| 05/18/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
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On XXXX XXXX around XXXX EST, I calle d Sallie Mae customer support in regards to potentially reducing my monthly student loan payments due to financial difficulty. Initially I was offered to put up t o 3 loans on forbearance for up to 3 months at a time each . As I informed the customer support contact, such a method is temporary, limited, and not substantially helpful. I asked for a more effective method to lower my monthly payments. After some time on hold, I was informed of a rate reduction plan available only to those who have missed have a payment, known as " delinquent ''. I then asked why I can not enroll/apply for this program now instead of after missing a payment. I was told that only the collection department can do assist with that and they will ONLY contact me 5 days after my first missed payment. They will not help me because my account is " current '' for paying my student loan bills on time. The burden of student debt has been especially crippling after college graduation and some relief or assistance would be incredibly appreciated.
|
| 10/22/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
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XXXX XXXX Representative, XXXX XXXX, has been making harassing phone calls to my co-workers, supervisor, and myself at work. I have sent two cease and desist letters in regards to the harassing phone calls and asking XXXX XXXX representatives only to contact me by mail. Additionally, I have a receipt from USPS certified mail detailing they received the cease and desist letter. I was out from work when my supervisor contacted me on XX/XX/18 stating XXXX XXXX had been calling and leaving messages with my co-workers in regards to my student loan. I received another call from XXXX XXXX on XX/XX/18, where I told him not to call me at my job, and hung up the phone. I am within my legal right to have all correspondence be through mail, but XXXX XXXX refuses to cooperate with the law and cease harassing me. Additionally, XXXX XXXX refuses to contact me with any detailed information in regards to my account by mail. However, XXXX XXXX 's representatives are all too willing to share my personal information with co-workers, supervisors, and unauthorized family and friends.
|
| 02/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I have called multiple times and I was told I had two options for repayment. I could repay a year of interest which runs until XX/XX/XXXX which would be {$800.00} a month or pay the regular price of {$1200.00}. I chose to try and pay the interest payment in XX/XX/XXXX but will then increase in XX/XX/XXXX to {$1300.00}.
I am a XXXX and a first year XXXX at that. I barely make enough money to make ends meet. It takes one full paycheck to be able to pay that amount and there is no way I can pay the XXXX.
I understand It is my responsibility to repay my loan I am not asking it to be forgiven I just need more manageable payments so I can life a normal life and be able to save. I am willing to up the money in the future when my salary increases but right now I can not afford this amount.
it says on their website they are willing to work with you and I have not had this be an option.
I have reached out to my governor, both senators and House of Representatives in some hopes of being pointed in the right direction and help with this issue. Who then directed me here
|
| 06/16/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Sallie Mae " account manager '', XXXX, has continued to harass my family and my family 's co-workers ( bosses ) at their places of employment. The SM account manager called my aunt 's boss, at her job and asked specifically for her boss - by name - and then asked if he knew me or how to get in touch with me. I do not personally know her boss, he knows my name - that is it. This is illegal - Sallie Mae 's account manager can not call my family 's co-workers at their places of employment regarding my financial hardship. The call was on XX/XX/2020 at XXXX.
Additionally, XXXX ( account manager ) screamed at my mother when she was telling him she was at work and would need to call him back, he continued to talk over her and did not listen to a word she was saying. Instead he proceeded to call everyone in my family he could think of calling.
Yesterday, we asked a manager with Sallie Mae to remove XXXX from my account for his illegal, predatory actions - we were advised that my account manager could not be changed.
I would appreciate some guidance or assistance.
|
| 06/24/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I owe a significant amount, over {$160000.00}, under what I believe was predatory recruitment for loans.
I did not qualify for FASFA, so my school counselor ONLY spoke of Sallie Mae, knowing I was going out of state. I am a first generation college grad, so my family had no idea of the effect a debt like this would have. We were under the impression that repayment options, such as loan forgiveness and income based payments, were going to be an options.
My payments are almost {$1200.00} a month. I am living EXTREMELY below the poverty line because of my loans. I have tried to settle with Sallie Mae, with only being told to get a second job, of which I have had 3 at a time to make ends meet.
My co-signers are not in a position to pay outright. They feel they are harassed multiple times daily by Sallie Mae and it was ruined our relationships; making help with payments even less likely.
I have tried to settle with {$90000.00} and was rejected.
I am out of options. I have no idea what to do. I feel I have ruined my life by being guided to get Sallie Mae loans.
|
| 03/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Hello, I am a XXXX XXXX XXXX from the University XXXX XXXX XXXX in XXXX XXXX, Ohio.
I am writing to inquire about what the terms or grounds for harassment are regarding a student loan lending company? I am struggling to find a stable and secure position within my degree field and I have every intention of paying back what I owe in debt. However I am in a position that I do not possess the financial means to pay the lump sum they are demanding.
I have pleaded for a deferment so that I can find a job and not have the added stress that they are burdening me with. They call my house dozens of times a day, at all hours of the day from very early morning till XXXX or later. They have also called my grandparents yesterday, and today have contacted a close friend from XXXX.
I am a XXXX and have no knowledge of law when it comes to something that pertains to this predicament, I am just at wits end and plan to pay most of what I have in savings just to get them to subside for the time being so that I can devote more of my time to finding a stable job.
Thank You.
|
| 01/31/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I called Sallie Mae to request forbearance while I change jobs, battle with medical issues and bills, and come up with a plan to repay my loans that will be effective because I am experiencing a current financial hardship. I spoke to a gentlemen who said he could do nothing for me unless I paid {$800.00}, that day and then he would help me. I could not afford to do this, which was the reason for my call in the first place. I eventually spoke to another gentlemen who said he could do a 1 month forbearance for me while I tried to get my feet back under me. Everything went normal and he took my good faith payment of {$150.00}. He told me that I should see the forbearance on my account withing 24 - 48 hours. It has now been 120 hours and no forbearance. In addition, Sallie Mae 's policy is that if you are denied forbearance, they will apply the {$150.00} to the loan. This still has not been done. I have also not received any information regarding if I was accepted or denied for forbearance. Essentially, they have just taken my {$150.00} and done nothing with it.
|
| 09/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
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XX/XX/23, there was a glitch with my bank that affected a {$500.00} payment. I immediately corrected the matter and made another payment of {$500.00} the next day ( XX/XX/23 ) that Sallie Mae has refused to account for. They told me to get a letter from my credit union ( attached below ), proving that the second {$500.00} payment had not been returned and send it to them. They acknowledged receipt of the letter and said they would contact me within XXXX days.
They have not. By my attached phone record, you will see that I tried many times to reach them. For those calls that lasted XXXX minute, by the time I finally got through to someone, the call was disconnected. They did not call me back though I had identified myself with the myriad identification methods they requested to simply talk with me.
I have made XXXX payments since the {$500.00} payment in XXXX. The account is in good standing. However, they are charging me for interest and fees on the payment I made XX/XX/XXXX and the unadjusted balance since then. I do not trust their accounting at all.
|
| 04/28/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
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Web |
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I attend University of XXXX XXXX in XXXX XXXX, California. I have had accounts with Sallie Mae for a couple years, regarding my student loans. However, throughout the past semester I have been locked out of my account a minimum of XXXX times, requiring me to call customer care and unlock my account. Then I am put on hold for absurdly long time periods for a conversation with an agitated employee that lasts about 2 minutes. Last week I tried to call because I could n't make a payment, in one day I spent over 2 hours on hold with them and never got through. I even waited for 45 minutes the last time before I finally gave up. Because I do n't have time to sit on hold, I have been unable to make a payment as I am locked out of my account. Now they call me with a recorded voice at least XXXX a day, every single day and leave voicemails. I tried to call again this morning and was put on hold for 20 minutes before I had to go to class. It is extremely frustrating, and believe me, I would like to make a payment as badly as they would like me to make a payment.
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| 11/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I have been paying on this loan for years and have barely made a dent in my balance. I was told in XX/XX/2020 that my payments would stay around {$65.00} for the remainder of the loan which they did for a few years. Now they are up to {$85.00}. When I tell them I was told they would stay at XXXX they refuse to do anything about it. They gave me a temporary six month repayment of interest only and said once that is up to contact them to work something else out. I called them back and they are refusing to do anything to help. They said I dont qualify for any help until next XXXX since I just got off the interest only payments, Which I was never told. They also refused to lower my monthly payments back to what I was guaranteed or to even lower them At all. I will admit I havent always been the nicest when I call because I have dealt with many of them who were rude to me first and the lack of empathy and help is horrendous. I feel I am being taken advantage of. every time I call, I get misinformation and then they back track. They are not flexible at all.
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| 03/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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I finished school around XXXX years ago. I had called sallie mae to pay my loan off. They gave me an incorrect balance. I have n't heard from them till 3 months ago and they would leave dozens of herassing phone calls. Apparently what happened is they did n't give me the correct balance to pay off. They said I still had a balance due. They state that I owe them the remaining balance with interest. They used the large sum of money I sent them earlier to make minimum payments over the XXXX years, and I am now past due. They never once sent me a statement in the XXXX years saying I owed any money. So in short, I thought I paid my loan off XXXX years ago, and today I am told I owe over {$10000.00} on a balance of {$7100.00} from XXXX years ago. They are refusing to work with me and when I ask them to send me paper info in the mail they say ok. In 3 months I have n't received any paperwork, other then the monthly statements they are now sending. I do n't feel it is right to make me pay interest on a loan I was told was paid off and never given a bill for.
|
| 06/08/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
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I had issues with paying the monthly payment amount for my student loans from Sallie Mae. I was enrolled in their term and rate reduction program and my payment was reduced to {$610.00} / mo which I could afford. Speaking with their many representatives, I was assured that after the 6 qualifiying payments, I wouldn't have to make a payment in XX/XX/2020 and that my next payment of {$610.00} would be charged in XX/XX/2020. I agreed because the payment was almost 3 times lower than the original monthly payment amount would be. Well I wake up today, XX/XX/2020 and find out that my monthly payment is not actually the {$610.00} agreed upon but instead it is {$1000.00}. I was never told by any Sallie Mae representative that the monthly payment would be the {$1000.00} instead of the {$610.00} agreed upon, in my many calls with Sallie Mae. I can not afford the {$1000.00} payment and my bank account is not letting me stop the payment. Sallie Mae said they can not do anything and that I have to let my account go past due in order to renegotiate the payment.
|
| 04/27/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
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Web |
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Due to the corona pandemic and being out of work and school, taking online classes, I reached out to Sallie Mae, my brother and I over the last several years have taken out many student loans from Sallie Mae. I am a sophomore in college and I have {$25000.00} in loans to SM. I called their customer service # a few weeks ago and asked if my interest could be stopped during the pandemic, I pay $ XXXX month just in interest and have no means to pay it as I am out of work now due to this crisis. My parents are struggling, they pay for the majority of my school and can't add this loan to their finances right now. I was told that Sallie Mae would not be making any exceptions, I think this is disgusting and will look into how I can transfer my loan and will never borrow from them again. They are one of the largest financial institutions for private student loans and are one of the few not participating to help students at this very difficult time. I would like my interest credited for the month of XXXX and suspended until we are back to school and work.
|
| 11/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I was recently set up on a repayment plan for my loans. I was paying {$340.00} a month. This amount was evenly distributed throughout all of my loans. For the months of XXXX, XXXX, XXXX and XXXX my payments were not processed. I had the money to pay the loans every month. I did not recieve not one call from sallie mae in these four months stating my payment was being rejected. On XXXX XXXX I recieved a call from a woman who informed me of this. She said if i didnt pay the months that were not processed which was about {$1000.00} by the end of XXXX I would be kicked off of the program. I was not given a second option. I set up a payment for XXXX XXXX, for the {$340.00} amount. She informed me if i didnt pay an additonal {$340.00} in XXXX I will no longer be under the program. I called this morning XXXX to resolve this issue. I was transfered twice spent 27 minutes on the phone and most of which my time was spent on hold. People kept transfering me to someone who can " help '' and I didnt get any answers. I need to resolve this as soon as possible.
|
| 08/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Older American |
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In the XXXX of 2014 my grandson applied for a {$8500.00} student loan from Sallie Mae. He asked me to co-sign the loan. I was reluctant to do so, but finally did. The reason for the reluctance was the interest being charged ( 8.5 % ADJUSTABLE ) when interest rates elsewhere were 2 to 3 % and fixed. I checked my credit report and determined I had a very high number. I am a XXXX year old veteran and a retired XXXX from XXXX XXXX. I have always paid my mortgage, car payments, and all other payments on time. I called Sallie Mae and complained to them about the interest rate. They said " It was determined by their computer ''. I believe that is hogwash! I have complained in emails to several government agencies and have never received a response. I think Sallie Mae is taking advantage of students needing loans for their college education. My grandson will be a XXXX this XXXX and is doing good in his school at XXXX XXXX. I would appreciate you looking into this to determine if Sallie Mae is charging unacceptable interest rates for its student loans.
|
| 05/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
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I am a recent graduate of the University XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, FL. I applied for a Sallie Mae XXXX study loan in XXXX. I was approved with a cosigner. After approval, Sallie Mae needed my cosigner to electronically sign the note. My cosigner was unable to electronically sign due to an ongoing error with Sallie Mae 's website. We requested a paper copy of the paperwork be sent. Sallie Mae sent my cosigner documents which he signed and sent back. I was then informed by Sallie Mae that the paperwork they had sent was the wrong paperwork, and that they would need to send the proper forms. Despite informing me that the forms would be put in the mail multiple times since XXXX, nothing ever arrived to my cosigner. I call Sallie Mae on a daily basis and am shuffled around and transferred to multiple people, who seem unable to send out a simple form. It is now two months later and I am still waiting to obtain the funds from my loan. I am repeatedly promised that the problem is being handled, but no one has resolved this simple issue.
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| 05/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
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My current loan has a payment plan of {$190.00}. I contact Sallie Mae to reduce my monthly payments because my husband was in a XXXX XXXX XXXX XXXX and we are trying to get our finances back on track after his recovery. I have explained my situation to Sallie Mae and they would not assist me in reducing my monthly payment because they feel that my current checking account and savings account is sufficient enough to continue with my current repayment plan. The customer service representative I spoke to said, " You can borrow money from a family member or even get a loan because you don't have a restitution plan in place and I'm not confident you will make your monthly payments if we lower them. '' Then proceeded to tell me that I was approved to have my loan reduced to {$150.00} per month, but said that because I don't have a restitution plan she was not able to help me and that my current payment plan is manageable enough and I could use the money in my savings account. Sallie Mae 's customer service is rude, demeaning, and unsatisfactory.
|
| 09/16/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Sallie Mae has continually harassed me since XX/XX/2020 ; calling multiple times throughout the day from multiple numbers. Agents have not only been terse in conversation with me and yelled at me but have decided to call and harass relatives of mine multiple times who are not even involved in loans. They have even gone as far as yelling at relatives of mine and assuming that they are me and have even left multiple voicemails after they have been asked to cease communication with them as they are not involved in any loans. I have also received text messages from unknown senders stating that I owe a private or federal loans and need to pay. The continuous harassment by this company has not only been taxing on myself but also my family as they keep getting calls after they have informed the individuals on the phone that they are not me. I have in the past asked for some sort of payment plan with the company however the company refused to assist me in any way and left me to pay the full amount without any sort of long-term relief or assistance.
|
| 02/13/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
Sallie Mae opened 7 accounts for XXXX AND XXXX XXXX where I'm listed as a cosigner.
The borrower 's mother asked me to cosign for ONE loan. I talked to the borrower over the phone, she asked me some information and said she'll show me the application to sign, which she never did.
The borrower 's income on the application is {$13000.00} and she got approved by Sallie Mae for a lot more than her annual income.
False information about me includes my income, my address, my e-mail address ( it's hers ), my monthly mortgage, my citizenship status, my assets, my employer phone number, and in the last application my cell phone number, etc.
She continued using my social security to obtain loans for herself and, later, for her sister making up information without my knowledge, permission or authorization.
Sallie Mae is refusing to investigate the fraud, and take me out of the loans they approved without verifying the information.
There's a lot of made up information about my self that Sallie Mae could've used as red flags to deny further loans.
|
| 10/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Took out a loan to attend XXXX XXXX XXXX through my local XXXX XXXX.. Well they ended up not providing my training and instead they sub contracted me out to XXXX XXXX XXXX an unaccredited for profit training company that has since gone out of business.. I XXXX my truck and had a XXXX child that is now on ssi and it has been very hard.. We ended up filing for bankruptcy and included these loans which there was 2 from sally mae.. The loans are listed on my Creditor list and all were discharged.. They continue to try and collect and have resold the loans several times.. Every time i dispute them they pretend they are qualifying student loans that have protections and should not be dischargable.. These loans are dischargable and i can not get help from anybody even after showing them the list of creditors included these loans and explaining they were not actually qualified educational loans that should be protected from bankruptcy discharge.. Recently one of them was sold to XXXX XXXX and has destroyed my credit yet again.. Please help me..
|
| 02/29/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
This bank was very rude to me when applying for a credit Card their system said it was pending I have a fraud alert on my credit report I called them to inform them they were rude to me it sounded as if someone was in their house watching a kid slot of baby noises and I got declined thats same night I got an email I called them the next day to ask them why and the reason I received didnt make sense I asked if they can reconsider since their is nothing wrong with my credit it was their system decline I contacted XXXX and they said they dont make decisions to approve an application its up to the creditor but when I called with this stupid reason they provided they refused to help me their email just states too many Bankcard accounts opened in 24 months I just become a us citizen and have begun building my credit with those new accounts I asked them if they had a reconsideration. Or underwriter department they said no and I asked so when will this reason stop being used against me refused to answer my questions and concerns horrible bank
|
| 01/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
On XXXX separate occasions I spoke to customer service and loan resolution " experts '' even taking over an hour of my work time to go through financial details in order to work out a plan for some sort of loan repayment.
I was told I maxed out my in school loan deferment- even though I am still enrolled in school full time working on my XXXX XXXX XXXX. At one point I had to conference call my co-signer who is now an elderly woman living on a fixed income. The account resolution individual was so rude to my co-signer he made her cry multiple times.
His resolution was nothing. Nothing changed, he demanded payment in full each month and offered XXXX resolutions even knowing that I am XXXX XXXX XXXX and XXXX XXXX- with an elderly co-signer on a social security fixed income.
Sallie Mae even after going through these processes continues to call XXXX to XXXX times a day and mails letters reporting the account past due and delinquent. I have talked to everyone offered " who may be able to assist me '' with zero assistance and resolution.
|
| 09/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I called Sallie Mae back in XXXX to let them know about financial hardship i am still experiencing after contracting XXXX while being XXXX after i had to have an eXXXX XXXX XXXX XXXXXXXX to find some kind of relief options for me. I was told by my account manager that XXXX is pretty much not a thing anymore even as i held XXXXXXXX XXXX tests and XXXX XXXX XXXXXXXXXXXX XXXX test result in my hand. I was then told to call back in XXXX to be considered for Forbearance. I called in XXXX just to be told that i would have to pay in order to be placed in forbearanceHOW? So I continued to receive at least XXXX calls daily as early as XXXX and as late as XXXX. I eventually started receiving email after email, and text after text but I cant pay anything if i am going through the worst time of my life financially. The calls continued to get really out of hand and we are now in the month of XXXX. I have tried blocking them but they continue to harass me even though I keep explaining that I cant do anything while on XXXX and XXXX months XXXX.
|
| 08/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
So I have been dealing with Sallie Mae for about two years now. I didnt have a bank account when I started paying them I had a prepaid card from work that I was trying to use. I eventually got a bank account and started making payments very consistently, I had a couple reversed but I got them paid. They were supposed to be taking it out automatically around early XXXX but they said that due to a bunch of unsuccessful payments they could no longer do it. After that they started calling and harassing my XXXX XXXX XXXX grandfather. I called them and told them not to contact him to only call me and they stopped calling him and even lowered my monthly payments. Currently in XXXX I have had to still call and make payments they keep saying they will unlock my account online but it has never been unlocked. I had one late payment which I paid but they double charged me for XX/XX/XXXX payment along with the XX/XX/XXXX payment which was the late fee I only wanted to pay XXXX and they did not give me the option to just pay for the late payment.
|
| 11/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Sallie Mae has incorrectly marked payments I made on time, as past due. They admitted their mistakes weeks ago and said it would be rectified come the next billing period, which it has not. As a result, my credit score has severely suffered. When I call Sallie Mae, they consistently transfer me to different people where I have to start from the beginning and explain my situation once again. I have requested tangible confirmation through email or USPS and they have refused each time. They tell me they will fix the situation by a certain date and then nothing is done and I have to start all over. It has been going on for months. I am at the will of their collection agents. I have made my payments consistently even in extreme financial hardships. They refuse to let me make payments based on my financial expenses and income and XXXX me with interest. At this point I just don't now what to do. I spend hours calling them each day and get no where. They disconnect my calls and I can never find my way back to the same agent. Please help me!
|
| 09/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
Received 4 loans from Sallie Mae for education totaling {$33000.00}. Shortly after graduation and repayment began, we were forced to file XXXX XXXX bankruptcy due to not being able to afford payments. During the 5 year XXXX XXXX plan we were paying Sallie Mae every month through our trustee. We were just granted access again to online account, Somehow after paying 60 months worth of payments, when we got out of the plan and discharged, the amount was up to almost {$48000.00}. So we gained {$15000.00} in additional balance. How does this happen? How is this legal? And what is the point of bankruptcy if you come out in worse shape than you went in? And during bankruptcy we are not allowed to see our online account and how the payments are allocated, so we have to just take their word that is applied correctly. If we could see interest racking up at a rate of $ XXXX per year, we may have been able to do something at the time rather than just be saddled with 30 % extra debt a the end. Please do something about these predatory loans.
|
| 03/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have 5 student loans through XXXX XXXX. My monthly payments just went from {$150.00} a month to {$850.00} a month because they came out of deferment. I am a XXXX and I can not afford to pay {$850.00} a month. I tried to refinance my loans to be income based with several other lenders, but I didn't quality for any of them because my credit score is too low. I then called XXXX XXXX to ask them to put me on income based payments. They said they don't do that because they are private loans, but that they could put me on graduated interest payments for 12 months. That only lowered my monthly payment by {$170.00}. When I asked what other options they had for me, the only thing they offered was to move my payment for this month to the end of my loans, but the interest will still add up. So, basically they're offering me one month to somehow find a way to afford this huge monthly payment. There is no way I can afford that, and if I can't make the payments, my credit score is going to go down, and I am trying to increase my credit score.
|
| 02/21/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I had attended XXXX college ; through XXXX. XXXX closedIn the summer of XXXX by giving me false information that I need to take out a loan for the school so I did that with sallie mae. my student loan was for XXXX and now all the way up to XXXX during the fall of XXXX and was I was supposed to graduate from XXXX University I had suffer a almost life ending injury in which I was not able to return to school. Because of my injury, sallie mae in which I try to explain my situation took it as we graduating from XXXX even though I was trying to explain I couldnt go back to finish my degree because ( Im at XXXX XXXX ) my degree wouldnt let me finish because of my injury. So one I believe I had to take a loan out for no reason because XXXX had lied to me and to sallie mae charge me almost XXXX grand and its only been four years going on five with the loan being taken out and Ive actually only graduated two years ago because I had to wait a whole year to go back to school so Im trying to see what my options are here and if I can get help
|
| 03/01/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I had a small Sallie Mae loan to finish my XXXX XX/XX/XXXX. I found myself filing bankruptcy in XX/XX/XXXX but continued to make my student loan payment even though I am a full time XXXX. XX/XX/XXXX I received a payment receipt for my payment to Sallie Mae. XX/XX/XXXX I also received a notice from Sallie Mae stating they have " charged off '' my account. I called on XX/XX/XXXX to inquire because I was confused. I was told that no other payments would be received on this account as of XX/XX/XXXX and they were sending back my XX/XX/XXXX payment and cancelling my recurring payment plan. I received a refund check in XX/XX/XXXX and confirmed no other payments were being sent to Sallie Mae. I am now being bullied and harassed about my overdue account. I have the letter from Sallie Mae, the receipt for payment XX/XX/XXXX and my credit report showing I was current until they sent back my XX/XX/XXXX payment. In addition to the harassment and bullying they are trying to impose excessive fees and penalties for non payment in XX/XX/XXXX.
|
| 08/23/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I was speaking with Sallie Mae on repayment options, as I was unemployed following graduation. I was unable to meet the $ XXXX+/month payment and was asking what my other options were. I was specifically advised to let my account run over, as in not meet the payments, because Sallie Mae would not work with me on changing payment options until I was overdue. After two months I tried to reach customer service once again and was directed to Collections, who informed me that I had to make my loans current before I could begin any sort of payment change option. After explaining the advice I was previously given, I was given a sorry and an adamant ultimatum that they needed to make the loan current first before anything could be done. I was forced to borrow money from my parents and then was explained the options available to me, neither of which greatly affected my payments. I was also reported to the credit bureau due to the non-payment of the loan, which has affected my credit score, making it difficult to now find an apartment.
|
| 07/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
|
This is the second complaint I have filed against Sallie Mae. I took out several loans between XXXX to attend school overseas at XXXX University. After studying I was married and moved overseas once again with my husband for the military. Finding work here is scarce and we are relying solely on a single paycheck. I have now been dealing with attempting to repay Sallie Mae since XX/XX/XXXX, I am clearly frustrated and at loss of what further action to take! I have been attempting to make payments which have been reversed/not accepted and my total balance and interest are constantly increasing to unreasonable heights. After being forced into forbearance multiple times, and paying hundreds of dollars that will never be applied to my loans, I am now being threatened with the default of my loans. I have asked numerous times for the amount to be reduced to an achievable payment and this request was, of course, denied as well. This company will not work with me, only against me, and I am feeling quite out of options at this point.
|
| 07/05/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Repeated harassing phone calls from Sallie Mae to pay a student loan debt that my daughter is paying ( barely, as it is a large monthly percentage of her salaried income ). It is true that she is close to default but she keeps paying in order to be not in default. I am a co-signer so I receive harassing calls all the time as well. She has tried to set up an alternative relief plan but we were denied because we somehow " make too much money '' despite both being barely able to afford this. The most egregious of the phone harassment offenses comes when they call my physical NEIGHBORS. They do a phone lookup of the homes that are on my street and call all those people asking to speak to me or my daughter. Now my neighbors all know my daughter and I are having trouble paying her student loan back. This is a violation of the Privacy Act and it is completely unacceptable. Sallie Mae must be prosecuted for this, cease all such activity, and stop harassing me. We will continue to pay our loan debt as best we can to avoid default.
|
| 03/23/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I am currently at school and starting XXXXl school this fall. I work as a XXXX XXXX to sustain myself in the interim. Due to the COVID-19 outbreak, all of my hospital interpretation assignments got canceled. In light of the pandemic, I reached out to my private student loan issuer Sallie Mae to ask for forbearance. I have two loans with them. They did give me a substantial time, however XXXX! ), they refused to remove the interest rate which now stand@ 10.375 % and 10.875 %, respectively. Considering that the government has dropped the interest to ZERO, I deem Sallie Mae 's usurious interest gouging as unconscionable and un-American. You have the authority to investigate any such immoral behavior and I urge you to do it and advocate on behalf of the American people who are working tirelessly to put bread on a table and pay taxes. I don't know where to start about my frustration and am fully aware of the term " private '' loan, but to charge interest at such dire economic downturn is absurd. Please please stand up for us.
|
| 11/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
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My sister is a student and has bad credit so she asked my wife and I to co-sign on her loan. My wife applied and was rejected. I then tried ( my income is much higher ) and I was rejected. I called to ask how this was possible ( I have a high salary and an XXXX XXXX score ). Sallie Mae explained that it was a hard rejection because of my sisters credit history. I told them that it was not reasonable for them to have me apply for as a co-signer when they knew all along, that it would be rejected. This means i got dinged on my credit score for applying for a loan and I show that it was rejected. Their response was that I should have applied over the phone instead of using the link in the email I got -- they would have told me it would have been denied.
This is not fair and could easily be avoided if the application process checked the primary borrower first and only solicited the second person if there was a chance of acceptance with the co-signer. The CSR said they wo n't fix it and they would not escalate my complaint.
|
| 12/21/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
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Web |
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Sallie Mae will not stop contacting me about my brother 's debt. I am not a cosigner on his debt or in any way connected to his debt, and my brother never listed me as a contact or provided them with my information at all. This is a brand new phone number so I don't know how they even got it, but they called me to ask that I give them my parents contact information, which they already have correctly on file. They are harassing me and I have no connection to this debt whatsoever. When they called they did not state that their request for my parents contact info was in regards to any sort of debt, and they are required by law to state that their contact is with the express purpose of collecting a debt and that any info received will be used for that purpose.
They are also calling and harassing my uncle now, and he also has no connection to the debt and my brother never provided his contact information either. Their behavior is harassment and is in violation of my rights as well as that of my brother, uncle, and parents.
|
| 08/10/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
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I am resubmitting a compliant about Sallie Mae because I caught them on another lie. My original compliant was XXXX. Their response was that my checking account number was wrong so that is why after they approved my payment, they reversed and rejected it. So not only did they confirm that the reversal was on them ... .they purposefully rejected my payment which now shows on my account that I have a late payment in my payment history. I attached a screenshot that shows that their website restricts you from reviewing your payment prior to submitting if your account number is entered incorrectly. So if I was able to submit my payment and receive a confirmation from the company, then my account information was correct. If it accepted the payment then I also had funds on my account to receive an online receipt. Therefore that is proof that I had the funds and my payment was processed accurately. Sallie Mae chose to send the money back which will have a negative impact on my credit report. I believe this is an FTC violation.
|
| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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I recently saw that the federal government has filed a lawsuit against Sallie Mae and was directed to file a complaint against them on this site. I have had nothing but issues with Sallie Mae since I applied for a loan prior to starting college in XXXX. I believe that they had me borrow more money than I ever needed to from the start and since I graduated in XXXX I have struggled tremendously with repaying them. I have had issues finding a job in any field despite having a XXXX and my payments to them are making it nearly impossible to repay them. I contacted their customer service this past summer to attempt to sign-up for an income-based repayment plan and was treated rudely by their customer service and was told that they do n't have such a plan. Later, I found out that they do and ended up defaulting on a few payments until it all got sorted out. I am tired of dealing with this company and, alongside millions of other recent graduates, would like to see them have to deal with how they have treated their borrowers.
|
| 07/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Salle Mae has inaccurate information on my credit report and i want it removed.
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
Convergent Account # 1234, has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 03/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I have tried multiple times to get my payments lowered with Sallie Mae with them knowing my financial situation you would think they would understand but basically they dont care about your other bills just as long as you pay them. I recently received a billing statement only to be shocked that my amount due has gone up once again and this time I was not even notified that my payments would be increasing, I am enrolled in automatic payments so had I not read the actual billing statement I wouldnt have known because again I was not notified my payments were increasing. Each time I have reached out to Sallie Mae I have been told i am not eligible to get my payments lowered or even worse told a manager or supervisor would return my call and no one even calls. I reached out to legal representation and decided not to proceed but now that they have increased my payments without notice and will not working with me with lowering my payments I will be moving forward and continue to file complaints on this horrible business
|
| 08/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I co-singed on a Sallie Mae loan for my son while he was attending XXXX University. He has struggled to find a job after XXXX and we were allowed to set up his loan on a loan modification program. Payments were set up on a direct debit out of his account. After 4 or 5 months the direct debits stopped. After calling and inquiring why this was the case we were informed that they had removed him from the program because " he was enrolled in school. '' He has never been enrolled in school after XXXX. For the last 6 - 8 months I have been calling Sallie Mae and fighting to reinstate his loan modification. Each time I all I am assured that he is still in the program, they do n't understand what happened, they need to research the problem, and someone will call me back. This never happens. Sallie Mae has a record of all of my phone calls and they know exactly what is going on yet they refuse to honor their commitment and follow through on the loan modification program they set up. This is affecting my credit and my sons.
|
| 05/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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I have received multiple calls and voicemails from XXXX XXXX concerning my payments. While I am behind, I am still making consistent payments of at least the minimum required monthly amount and typically more than the minimum to catch up on the loan. I have repeatedly asked the company to not contact me during my working hours which are typically XXXX to nearly XXXX XXXX. I continue to be harassed by calls during these times and have been questioned by my boss as to why I am answering my personal cell phone during work hours. Many of these calls are occurring during meetings and cause a disturbance if I happen to not have my phone on silent. XXXX XXXX records all calls and should have it documented that I have requested this and I have voicemails and documentation of the calls that I have received during business hours.
They have also not offered any viable solution to help bring my account current or reduce interest rate/minimum monthly payments to help me afford the payments. A very predatory company overall
|
| 12/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
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SALLIE MAE AND XXXX XXXX IS FULL OF XXXX! they dont want to help at all they just care about getting their money even if you are in a financial struggle, unemployed or just dealing with a financial hardship and not able to make monthly payments. i called XXXX XXXX asking to lower may monthly payments the guy gave me no better options except just pay {$220.00} a month then get 6 month forbearance but it makes my overall loan amount way higher. i tried explaining that i cant pay the XXXX but he ignored ne and would n't listen all he kept saying was i could just pay that amount. i wanted to lower my payment or try deferment but sallie mae and XXXX XXXX dont give you that option!. i owe XXXX per month for sallie mae for 12 months then a bigger amount and they refuse to help me lower my payments. im unemployed and my family is in a financial crisis but they dont care. i owe sallie mae about 44.241.76 and XXXX XXXX XXXX but i cant make payments at this time. and its not fair that only know college tuition is free!!!!
|
| 10/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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During the pandemic XXXX I had contacted Sallie Mae when I was let go from my job and unable to work during that year. Sallie Mae was completely unwilling to help me catch up with my payments even after making a XXXX payment one month to try to catch up. While everyone was offering help to people during the pandemic Sallie Mae would not help me get caught up. They would not defer my payments or take the money I could pay and help me to get caught up. Instead the reported me late XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX. I do not agree with them reporting me late as I was making payments but could not catch up with my past due during that time. Sallie Mae should not have been able to take advantage of people during a national declared disaster and should remove these late payments from my credit report. Them reporting my account late is wrong and FCRA vioalation as they had no grounds to report me late during a national disaster.
|
| 01/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
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|
I have student loans with Sallie Mae. I am still in school and while I it has taken far longer than I ever hoped, I have never left school. I have taken a couple term breaks of a month or two, but have never stopped attending. Sallie Mae will not stop calling even when I upload documents, speak with customer service agents, refer them to the clearing house. They just keep calling and emailing demanding payment. When I speak with a customer service person they inform me the calls are automated and will not stop until I bring my account current.
Why are they allowed to dog people none stop and will not accept emails, only uploaded forms or phone calls that they keep saying I my school info is not available to them?
Surely there has to be some for of protection from this type of harassment. The stress is sending me crazy. do n't they think if I could have finished school and repaying my loans I would have? I need to help to get these dogs off my back so I can focus instead of the constant hounding for payment.
|
| 03/30/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I cosigned XXXX student loans at SallieMae for my son. For the last XXXX years I have made the {$25.00} required minimum payment. Over time as the number of loans grew, so did the payment. I currently send XXXX check for all XXXX loans in the amount of {$100.00}. Suddenly last month they credited the full payment to just XXXX loan and then put the other XXXX loans into a late payment status with extra fees. This happened XXXX other time and they gladly reversed it for me. This time however they tell me it 's just too bad. That I will have to make the late payments and fees on the other loans to get caught up. She said even though it 's their rule I make {$25.00} each they ca n't be expected to know how to credit my account correctly unless I send in XXXX separate payments or detailed instructions on how I want the payment to be credited to each loan. Seriously, it 's simple math XXXX loans x {$25.00} = {$100.00}. Seriously? I should not have to send XXXX checks, nor should I have to write detailed instructions.
|
| 04/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I am so fed up with Sallie Mae, I have given them chance after chance trying not to seek legal action yet they are still pushing me to do so. Last month I received a billing statement with no notice that my amount was increasing and here we are again and I have received a new statement with an increased amount!!! I think it is absurd that Sallie Mae continues to increase my amount WITHOUT any notice and with them knowing my financial situation, how do they expect people to pay them almost {$500.00} a month plus manage and pay other bills. Sallie Mae has no compassion for its customers and I wish everyone would just stop doing business with them if only they knew the horrible life you will have when its time to pay them back. I have tried multiple times to lower my payments just to be told I dont have any repayment options, it is official I will be seeking legal actions because this is ridiculous and sad, I can barely survive due to other bills and having to pay this huge amount every month with Sallie Mae XXXX
|
| 10/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Cosigner ( my father ) died XX/XX/2020, 2 months after I graduated college. Sallie Mae says action will be taken if remaining borrower credit is not at the level the loan would be approved for if I did not use a cosigner. My income and credit is not even remotely close to be what it would need to be to get approved for my student loans. Now, I am left to pay the $ XXXX ( and rising ) for the next 9 years by myself. That is 65 % of my income. I am an engineer that makes the same amount the lender estimated when initially applying for these loans. I bring less money home than I did working in a XXXX, and this will be the case until my loans are paid off.
The whole point of a cosigner is to provide a good income and credit score for the bank to make a good judgment. That income and credit score died with my father and no action is being taken. I am in a situation as if I got approved for loans that require a much larger income and better credit standing then I'll have for the next 15 years.
This is criminal.
|
| 12/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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|
In XX/XX/XXXX, I needed a loan to enroll in XXXX University 's XXXX XXXX. Because I was a XXXX student, I could not receive a loan from the federal government. So, I had to apply for a private loan. I was in a desperate situation. I needed financial aid in order to start classes. Sallie Mae approved me for a loan of {$25000.00} at 10.500 %, out of this amount I ONLY used {$6400.00}. Currently my balance is {$7200.00}. I have tried to re-negoiate this loan to lower the interest rate, and Sallie Mae refuses to allow me this option. In addition, they will not allow me to apply for a forebearance or any type of payment deferment. The interest on this loan is too high, and unfair to me especially when we're in a pandemic and lenders are providing customers with loan deferments or refi options, and I'm not working. My first payment on this loans is in XXXX. This loan won't be paid off until XX/XX/XXXX. I believe Sallie Mae is an unfair lender and using their power to unjustly take advantage of struggling students.
|
| 10/01/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Hi there, I have a sallie Mae credit card, I have been making payments on time but I cant use the card. Upon call the company for last YEAR AND HALF they told me that the card has been blocked due to some fraudulent activity on the card. I said okay, now whats the fraudulent activity and they said I will have someone call you tomorrow and for past YEAR and Half no one has called me. They have been taking money from my account every single month. I didnt cancel my payment because it will affect my credit score. Last time when I called them they said administration will look into it and give a call back tomorrow, its almost one year and they never called me back. Each time I call them, they say their has been fraud activity on the account.I called them several times but always their answer would be same that they will call me tomorrow I called them again today and the story again. The number I have been calling is XXXX XXXX XXXX XXXX XXXX.
I am going in circles so please help me before someone ruins my credit.
|
| 09/09/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Qualify for a better loan than offered
|
|
Web |
|
|
After many calls and letters I still am yet to find out the variables used in determining the interest rate Sallie Mae offered. Under truth in lending, there must be some obligation, after receiving all my personal information and processing a loan request, that they provide me with the details as to how the interest rate offered was determined.
With a cosigner XXXX score of XXXXSallie Mae offered XXXX a loan at anywhere from 8.37 % to 10.875 %!! There is nobody at Sallie Mae who can explain how this interest rate that was offered is calculated, just that it 's non negotioable. Then they are guilty of false advertising since they advertise the following rates : Variable interest rates from 2.50 % APR to 9.59 % APR3 Fixed interest rates from 5.74 % APR to 11.85 % APRXXXX If they are offering XXXX a rate only slightly lower than their highest rates available, with a cosigner with an excellent rating that is agreeing if XXXX defaults to be responsible for the loan, than there is something that does n't add up.
|
| 12/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
In XXXX we paid college loan amounts on our son and daughter to XXXX for {$79000.00} and Sallie Mae for {$26000.00} This is {$100000.00} dollars with probably XXXX or XXXX as much in late fees and interest. It took all of our savings. My daughter had some left {$20000.00} left that we could not pay and they are coming after her with late fees and wants {$250.00} a month and said she was in default. She has struggled to find a job in her field and the money she has made goes to her living expenses. This is not fair. At this point we wished we would never of even sent them to college. We raised good kids and to send them to college should not of taken all of our savings and caused her this much stress. I see people doing better that do nothing and live on welfare. We definitely picked the wrong loan company but do n't know what to do now. It has ruined us and now we have to worry about this all over again. She has government loans she is paying back but they are willing to work with her. Sallie Mae is not.
|
| 02/13/2020 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Sallie Mae has called me over a dozen times in the past 6 months trying to get a hold of my son. He owes them money, not me. I am not on the loan in any way, nor am I a cosigner. They are not only contacting me they are contacting all my relatives as well who do not even know how to get a hold of my son. I have asked them repeatedly to stop calling me or anyone in my family. The only people they should be contacting is my son or his mother who did cosign the loan. I have given them both my sons and ex-wife 's contact information, but since they are not responding they keep calling me. There is nothing I can do for them and even though I have asked for them to stop calling me they continue to do so. This is harassment at this point. There is nothing I can do for them.
They called me XX/XX/XXXX, XX/XX/XXXX and just again now on the XX/XX/XXXX. I have blocked their # however it allows it to still go to voicemail. They have used different # 's in the past as well to get around the fact I have blocked them.
|
| 10/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have been incorrectly over-charged for my student loans almost every month since starting payments in XXXX. I call Sallie Mae every month to complain. After calling in XXXX due to being double-charged, one customer service representative hung up on me in, so I called back and they refunded me {$350.00} on XX/XX/2023 for overpayment. On XX/XX/2023 I received a phone call that I owed {$89.00}. I made the payment over the phone and asked the CSR to be 100 % sure that I was up to date with payments and I didnt owe anything until my next payment was due, to which he assured me I was even score with them on payments until XXXX payment was due. On XX/XX/2023 I was charged {$530.00} for my student loans. The monthly payment is supposed to be around {$330.00}. I do not have extra money to throw around every month and wait for a refund because of their poor payment practices ; and I cant mentally, and financially handle this issue monthly for the next 12 years. If legal action is what it takes, then so be it.
|
| 02/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Hello, in XXXX till XXXX I took out student loans with XXXX XXXX. During COVID XXXX XXXX sold my loans to another provider, because they did not want to deal with the headaches of " government passes on loans ''. My loan was sold to XXXX. I remodified my loan with them. Removed the co-signer. DROPPED my interest from 12.75 % to 3 %. XXXX has not removed the false inform from my report. The accounts are over 7 years old they are private loans with a company that just lost a 2 billion dollar lawsuit for stealing from there customers. This is horrible. It should be removed from my report as soon as possible. I will provide the new modified agreement. Signed and executed, which states that XXXX XXXX loan was transferred to another leader and all the changes that were mad. As a young man in there 20's.. I need someone to help I feel so small dealing either these companies. I have obtained a lawyer and will sue XXXX and XXXX XXXX for destroying my report and character as a responsible person. Please help.
|
| 11/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
To whom this may concern, As a XXXX XXXX XXXX in high school, I knew nothing about student loans, how it worked, and all the ties attached to it. I was uneducated and unaware of the consequences of applying for a loan under a variable fixed rate. Sallie Mae has raised my monthly payments of {$200.00} to {$310.00} in XXXX year. I am a full college student, struggling to balance XXXX jobs and a full schedule of classes to meet the $ XXXX monthly payments Sallie Mae has put on me. I have reached out to customer service on numerous occasions and the solution they offered was deferring my payments for XXXX XXXX or XXXX. I have also reached out to the XXXX XXXX XXXX XXXX, explained my struggle as a full time college student to meet the $ XXXX monthly payment and they provided me with the same " solution ''. This is not a solution, it is a bandaid and will hurt me in the long run. I will not be able to finish college and apply for another $ XXXX loan if my monthly payment is not reduced. Please help me.
|
| 02/21/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I'm a co-signer on my daughter 's loan she had with XXXX XXXX. She applied for a {$20000.00} loan, but was approved for {$17000.00} at 7.5 % interest - dated XX/XX/XXXX. Letters I receive still have it that she applied for a {$20000.00} loan at 9.625 %.
The full amount was never used. There was going to be 4 disbursements.
1 ) XX/XX/XXXX - {$7900.00} - Disbursed 2 ) XX/XX/XXXX - {$3300.00} - Disbursed ( On XX/XX/XXXX I informed XXXX a representative of XXXX XXXX that the 2nd disbursement of {$3300.00} was not needed. I informed financial aid at XXXX ( XXXX ) XXXX to send back the disbursement. I also was given the website XXXX/disbursement to check on the status.
3 ) XX/XX/XXXX - {$3300.00} - Cancelled 4 ) XX/XX/XXXX - {$3300.00} - Cancelled The only amount that was disbursed was {$7900.00}. XXXX XXXX informs us that we owe for the first and second amounts - $ {$11000.00} Payments aren't being credited Harassing phone calls, letters and contacting family, friends who have nothing to do w/loan.
|
| 09/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
|
|
Web |
|
|
I have two private student loans with Sallie Mae ( formerly XXXX ) that were opened on XX/XX/13 and XX/XX/13 that I am seeking relief for.
XXXX knew that my university ( University of XXXX ) was engaging in illegal practices and decided themselves to engage in predatory lending practices knowing that the chances of paying off the loans were slim. My university and XXXX purposefully misrepresented graduation outcomes/partnerships to trap students like myself into expensive private/public student loans that could never be replayed or at such high interest variable rates that payment would never be able to bring down the principal balance. They ultimately settled with XXXX state Attorneys General but, due to technicalities in the settlement ( i.e. I wasn't in default ), I was unable to seek relief for their illegal behavior so I am asking the CFPB to get involved.
More information on the settlement can be found here : XXXX XXXX XXXX XXXX on the FTC Finding can be found here : XXXX XXXX XXXX
|
| 01/14/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
Older American |
|
Since I had a money market account with SallieMae bank they advertised to get their credit card and Iif I spend certain amount of the money on the period I will get {$200.00} which I did open the account and that {$200.00} plus around {$40.00} for my spending was in my credit card account, last XXXX I find out my personal information is compromised and they try to get my money out of all my accounts in different banks and apply for credit card under my name and one of the banks and credit card was SallieMae account for that reason I spoke to the customer care center in the bank and credit card company and we decided to close the credit card and they transfer the money I had there around {$240.00} to my account in SallieMae. Since that time around month ago i called them more than 20 times and ask about the money credit card company saying they send it my account and bank telling me there is no money in my account. It's got to the point have no chose to report them for fraudulent activity.
|
| 05/23/2017 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
XXXX : questioned by the attorney working for the XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) abo ut the loan in question ( she should not have had knowledge of it whatsoever ) XXXX : XXXX and held in XXXX in XXXX XXXX XXXX for XXXX XXXX related to this student loan XXXX : previously reporte d Sallie Mae for v iolations of their privacy policy and disseminating personal information about my loan to a 3rd party ( XXXX attorny XXXX XXXX XXXX ) XXXX : was incarcerated in XXXX XXXX XXXX for XXXX XXXX related to this student loan ; was informed that it had to do with Sallie Mae wanting to pursue charges XXXX / XXXX / XXXX : Released cosigner from liability relating to this student loan ( mailed letter to Salli e Maw hea dquarters ). Spok e to a Sallie Mae representative on the phone, was told that the loan in question was in default and he gave me two s ettlement options ( neither of which is practicle nor can I afford them )
|
| 05/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In XXXX I filed bankruptcy. That bankruptcy was discharged in XX/XX/XXXX. My Sallie Mae private student loans were included in this discharge. But very shortly after I received communication from Sallie Mae stating I still owed these loans a payment was to restart. Theyve sent me bills every month since and Ive paid them for around 5 years now, ( because they told me I had to ). I have paid off my one loan completely and am only down to around {$900.00}. XXXX on my second loan. I just received a letter dated XX/XX/XXXX from Sallie Mae stating my loan ( singular since my other is paid off ) has been included in a bankruptcy discharge. I called and they confirmed their bankruptcy department was working on discharging my loan. The problem is Ive paid them around {$16000.00} already on 2 loans that were discharged in XXXX because they told me I had to. If I was late on payments they called over and over and charged me late fees. I want all my money back every cent Ive paid since XX/XX/XXXX.
|
| 02/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
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Web |
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Based on explanation you provided in previous complaint ( complaint is attached ), your financial institution stated on the record that you engaged in discrimination based on place of origin and my application for loan was denied based on discrimination.
My original question of the complaint was clearly stated : If the Sallie Mae was engaged in discrimination.
Your answer on record was : We do not discriminate against applicants regarding any aspect of the credit transaction on a prohibited basis.
And I want to emphasize this quote : PROHIBITED BASIS this is word game, Because this is antonym of this word is PERMITTED, ALLOWED which leads us to conclusion that you still engage in Allowed Discrimination.
My conclusion is : Yes I was discriminated based on allowed/permitted discrimination, but it doesnt change the narrative, because it is still counted as discrimination.
Your actions is hurting my feelings, my well being and its violates United Nations Declaration of Human Rights.
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| 03/31/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I had XXXX private student loans with Sallie Mae while I was in school. I refinanced these loans in XX/XX/XXXX with XXXX, XXXX XXXX sent Sallie Mae payments on XX/XX/XXXX and sent me a receipt for payment. Sallie Mae had n't processed the payment on XX/XX/XXXX and wanted me to pay them for a loan that was already paid off. I called and they told me I would have to pay a {$50.00} fee to be put in forbearance so they could research the issue, the issue was their fault from their company splitting in fall XX/XX/XXXX and they should have it resolved in a week or XXXX. I paid the fee and waited and then I received a bill in XXXX telling me I still had a payment due. I called and they had no record of my dispute from XXXX, and told me the only way they would research their mistake is if I electronically sent them proof of payment from XXXX or if I conferenced called them with a XXXX representative. Also, XXXX had overpaid in XXXX so Sallie Mae was actually holding over {$350.00} of my money.
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| 08/19/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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In this COVID-19 pandamic, my daughter 's & my ( co-signer ) financial situation has changed drastically. We are struggling to pay our mortgage and other bills. As a co-signer, I have repeatedly requested Sallie Mae to defer the student loans of my daughter as per CARES Act, but they continue to harras us with phone calls & collection letters etc.
I am a substitute at a local school here and my hours are cut considerabily ( 15 hours a week ) due to virtual class room arragement. After the CARES Act went into effect in XX/XX/XXXX, Sallie Mae went into my checking account and illegally debited funds for XXXX & XXXX months with out my authorization. I previously set up a 3 payment plan in XX/XX/XXXX, they continued taking out funds after the three month period as well.
My daughter & myself can not make payments on student loans till the end of this year XXXX. I need your help to contact Sallie Mae and direct them to stop harrassing us and put a forbearance plan through XX/XX/XXXX XXXX
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| 03/13/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Each time I would contact the Sallie Mae staff about my private student loans, I was told assistance options were not available.
I was looking for option to consolidate or reduce payments similar to my federal loans. ( consolidated and placed on an income-driven-repayment plan ) My payments with Sallie Mae were roughly {$700.00}, that I was unable to afford based on my take-home pay of roughly $ 25K.
Therefore I was not making payments on my loans since repayment options were not available. My loans have now gone into default.
I have been dealing with a rather patronizing account manager who again told me that dropping my payments are not an option. Even though I told him a reduced payment of {$300.00} is not feasible with my pay. He explained that I needed to provide him the dollar amount and not assume he would provide me with a number.
My cosigner is involved in this serious matter and I hope to rectify it, and not have this tarnish his life as much as it is effecting mine.
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| 06/12/2017 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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XXXX XXXX - calls placed by former student of XXXX 6 t o 7 times t o Sallie Mae. Sti ll was not provided information requested - MPN, signature, disclosure documents, etc. for XXXX XXXX XXXX . Please expedite this information to XXXX ( ov ernight mail ). Falsification of documents suspected, and not being expedited as to the investigation. Misinformation provide d by Sallie Mae Allegations and Investigations in that informed to send a letter ( attached ) addres sing issues, details, and proposed solutions regarding suspected fraudulent activity by XXXX XXXX on XXXX XXXX . One XXXX XXXX informed that an affidavit has to be completed befo re Sallie Mae will investigate.
Faxed documents over to Customer service and Sallie Mae Customer Service said never received. ( also attached - only part of document pertains to Sallie Mae. ) Then faxed to 2 other departments. Date of XXXX XXXX that loan documents signed was date that XXXX was at work.
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| 10/24/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Currently paying around {$500.00} per month for the past 3 or more years. My loan has a co-signer my dad who has since become XXXX. The 3 loans are in forbearance as Im still attending school. I have never missed a payment yet the principle on the loans keep rising and Ive sent them thousands upon thousands of dollars What is the company sallie Mae doing with the money I have sent them for over 3 years, as the saw and n television the other night they are vacationing in Hawaii on my money. I contacted them about 1 year ago because they told me when Im out of school my payments would be over {$1000.00} per month which is impossible for me to make and was told that was how much I had to pay like it or not. I would like to know where all my monies paid have gone towards as I feel like I Am dealing with a loan shark and I would also like to switch companies to one which will accept my $ XXXX monthly payment as that is what I can afford. Sallie Mae is horrible to deal with. Please help
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| 01/22/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have had multiple occasions where Sallie Mae has rejected my automatic bank account payments ( which I signed onto solely so I could reduce my rising interest rates ), which then resulted in a $ XXXX/month late fee, a ding on my credit score, and less opportunities to reduce my interest rates. I am currently in a standstill where I have my LOWEST interest rate at just under 8 %, and my highest at 10.25 %. Despite making over $ XXXX a year out of school, I am struggling to pay my ~ $ XXXX/month payment to Sallie Mae, and upon my times of calling have not been offered any solutions to reduce my rates aside from forbearance, which would result in a vast increase in interest buildup and a fee to even begin the forbearance. Sallie Mae has not been able to offer my any repayment options and basically has said that I need to seek outside options to refinance, however I do not have a co-signer figure to do so, and am rejected by said organizations despite on-time payments and my income.
|
| 07/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.
It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!
These accounts should not be furnished on my consumer report as they are in VIOLATION!!!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT.
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| 09/30/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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This complaint is in regards to my daughter 's dealings with XXXX ( formerly Sallie Mae ). She completed her XXXX XXXX XXXX in XXXX of 2019. Starting in XXXX of 2019 XXXX was demanding that she pay $ XXXX/month for her loans. There is no way she could pay that amount. Numerous phone calls were made to try to arrange a different payment option. At one point they told her that she needed to let the loan become delinquent and then they could offer her other repayment options. When she did that and called them she was told they couldn't help her until it was brought current, after which she was again told there was nothing that could be done to change the repayment amount. We called XXXX XXXX XXXX and they were willing to refinance but my daughter would need to show that she could make the payment herself without a cosigner before we could cosign for her. Now this has fallen onto my Father in law to repay since he co-signed. He is now retired and its draining his retirement funds.
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| 12/02/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I graduated from XXXX XXXX university in 2016XX/XX/XXXXwith a XXXX XXXX XXXX where I specialized in XXXX. I work for a XXXX XXXX XXXX and am currently in XXXX school funded by my employer because I was not able to find a higher paying job with my degree. Sallie Mae calls my co-signer and I several times a day from XXXX XXXX XXXX XXXX XXXX to collect payments. I have a small child and cant afford to pay the amount they are requesting, they do not offer consolidation services, income based repayment, or any other payment plans without accruing interest and raising the total amount on your loan. Because of this my credit is very low and Im unable to qualify for refinance through another company to consolidate. Im currently seeing a XXXX to manage the XXXX Im experiencing trying to manage this situation while balancing my personal responsibilities. I have asked about my options and have not been able to get a reasonable solution to help me pay off XXXX of debt for a 4 year degree.
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| 08/05/2020 |
Yes |
- Student loan
- Private student loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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This has to do with my Sallie Mae Account, I was going through financial hardship in XXXX from the months : XX/XX/XXXX-XX/XX/XXXX ... and unfortunately i was unable to make payments to this account for a few months. I was unfortunately laid off from my employer and was going through a very difficult period of time financially. I took hits that have followed me to this day and I have spent my HARD earned money properly educating myself about credit and the importance of maintaining good/healthy relationships with banks. Since i was able to get back on my feet and on the right track, I have made CONSISTENT payments every single month on time and will continue to do so from this point on. I am asking to receive forgiveness from Sallie Mae from the late payments in : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ... I plan to continue to maintain a good borrowing history with them, but these negative remarks are holding me back in general.
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| 10/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Yesterday I received a call for the second time about a payment that was " past due ''. I informed them that my loan was specifically purchased with a lower interest rate for autopay. If there system is working there is no possibility for a late payment, and I prove with bank statements I have had the funds in my account the whole time. I had them manually pay so the bill would not be past due, and they said it should be fixed and autopay should work the next time.
Today I received another call asking to pay a past due fee. I explained again that my loan was purchased on an autopay plan. There is no reason there should be a past due fee because how can I be responsible for missing a payment I was not responsible for initiating.
This is the second time Sallie Mae has tried to do this with a student loan for me. I think they are purposefully manipulating the autopay system to get more money out of people, and I am sick of dealing with their harassing phone calls over this.
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| 09/27/2018 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
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Web |
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A 60 day late was reported for one of my accounts while my account was in forbearance last year ( XX/XX/XXXX ). A late should not have been reported as no payment was due, and when payments resumed, all payments were made on time. I spoke with a XXXX XXXX representative and they went through my account to confirm this with me.
The 60 day late reported XX/XX/XXXX. I made a forbearance request payment on XX/XX/XXXX and XX/XX/XXXX. ( I requested forbearance for two accounts, two times in a row at $ XXXX/each ). I believe this issue may have been a result of my account having previously been in forbearance with another forbearance requested immediately after. The dates are as follows : Forbearance requested XX/XX/XXXX for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
Forbearance requested XX/XX/XXXX for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
Payments for the account resumed XX/XX/XXXX.
I am requesting that you please look into this and remove the late with all three credit bureaus.
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| 08/07/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I took a private student loan with XXXX XXXX last fall with my mom as cosigner. I withdrew in XXXX, which was early enough not to affect my transcript. However, no money was refunded to my loan. I have been left owing the full amount for that semester, which was XXXX. That loan has a ridiculously high interest rate for students in the first place, XXXX and they will not budge in order to help someone struggling!! XXXX XXXX will not even reduce the amount owed for a part time worker who is going back to college this fall. I don't feel that I should owe such a huge amount for only 2 months at that university!! XXXX XXXX is a complete ripoff!!! I do not advise anyone to use them!! Even if I pay only on the interest, my payment is still too high and basicly accomplishing nothing!!! I need help desperately wi th someone who will take my loan at a lower interest rate with a manageable payment, or to negotiate with XXXX XXXX to reduce the amount and reduce the interest rate!!!
|
| 12/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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on XX/XX/XXXX, I filled out a Smart Option Student Loan application with Sallie Mae to see if I would be pre qualified for a loan to borrow up to 100 % of the school-certified cost of attendance. I did not complete the application seeing i decided not to apply for the loan. I have received countless automated emails from them since saying " my action was required to move forward. Log in to our Activity Center to review and accept the terms and conditions of the loan. Log in to our Activity Center to e-sign your application. '' ******on XX/XX/XXXX I got an email stating this : " Application ID : XXXX Dear XXXXXXXX XXXX XXXX XXXX Thanks for choosing Sallie Mae Bank and for submitting your loan application. Please log into your account using the link below to view a letter from us. " I did not complete the application process therefore a soft inquiry should have been done rather than a hard one. I want this inquiry from Sallie Mae removed from my credit report, please.
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| 11/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have tried getting my monthly payment to be lowered by Sallie Mae several times because I feel that my monthly payment is a ridiculous amount and unrealistic for the amount of money that I make. The interest rates are also very high and continue to go up. I am struggling to make my monthly payments, but every time I speak with a representative they say there is nothing that they can do to lower my payments. They have told me that my loans will have to go into default in order for them to be able to help me, but even then that help is not a guarantee. I do not want my loans to go into default as I know that will greatly hurt my credit score and also my co-signers. Sallie Mae does not try to alleviate any financial stress that many of us have, especially with inflation across the whole United States being at an all-time high. I have called and spoken to several representatives on several different occasions about my payments, however, nothing is ever done to help me.
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| 01/31/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I cosigned a student loan for my daughter with Sallie Mae in XX/XX/2020..I requested paper billing statements to pay my monthly payment as I do not pay any bills online. Since then I have not received any loan documentation or billing statements as requested. I have contacted Sallie Mae five times via phone and my daughter contacted them by phone as well. Each time I was told billing statements would be sent out the next day. The only thing I have received from Sallie Mae is 4 threatening letters regarding my " nonpayment '' and the impact it will cause on mine and my daughter 's credit score. I also have received phonecalls from them threatening the same..AS WELL AS ... overnight XX/XX/XXXX deliveries of more threatening letters ... but still..NO BILLING STATEMENT OR LOAN DOCUMENTATION!!! Please help before they attempt to harm my daughter and my credit score ... I have been trying to pay yhis bill since day one and they wont allow me to!!
Thank you ... .XXXX XXXX
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| 07/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I tried to file for repayment deferment based on my XXXX student status as a XXXX. student with The XXXX, XXXX, XXXX, XXXX XXXX. Even though the school has no electronic code ( the main reason SallieMae refuses to grant my deferment ), which XXXX universities do not have, the following fact is obtain from XXXX, XXXX paragraph down : The XXXX is also one of only three XXXX XXXX higher education institutions to gain accreditation in the United States of America by the Middle States Commission on Higher Education , [ XXXX ] an institutional accrediting agency, recognized by the United States Secretary of Education and the Council for Higher Education Accreditation. I intent to file a lawsuit against SallieMae, and to publish bad publicity about this loan institute. The lack of an electronic code is completely irrelevant to this case. All that matters is my XXXX status at a XXXX university in the United States, even if the university is headquartered in XXXX, XXXX, XXXX.
|
| 08/07/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I have been struggling to pay back my student loans - sallie mae/XXXX told me that outside of forebearance almost {$600.00} per month is the least I can pay and they do n't have other options. I have since ended up in default. That being said, as one would expect I receive calls everyday and even multiple times a day. Again all of which is expected. What I did not expect is that they have been calling random people that are possibly associated with me that I do n't even know where they got their information! Previously, they have called my mothers house but today they called an old friend who has no knowledge whatsoever of my finances, and left him a message too!! I ca n't believe they would do that! I want this to stop right away! I ca n't pay them because they wo n't even try to work with me and now they are harassing everyone! ****I am attaching a screenshot of my voicemail and a screenshot of the text from my friend so you can see the congruency of information.
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| 06/17/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have twelve different loans with Sallie Mae . I had called two days ago, XXXX , to try to consolidate my loans and they told me they were unable to consolidate any of them. They then tried to convince me to be a part of their Graduate Repayment Program which allows me to make interest-only payments for the first year. While this seemed like a reasonable alternative, I was then told that the interest-only payments would increase the second year and add up to {$500.00} on each of my existing loans. I have over {$100000.00} in loans which they are expecting me to pay back within 10 years. Some of my loans are up to 10 % interest. My monthly payment would be about {$2000.00}. I do n't know of a single person that can afford to pay that much money per month. This amount is more than my house payment. At this point I feel my only other option is to default on my loans because Sallie Mae is unwilling to work with me to come up with a reasonable repayment plan.
|
| 06/15/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I am writing this to report Sallie Mae for contacting family members that I dont even know and leaving voice mails with them about my private student Loan.
I have been out of work and struggling to pay rent and to pay my loans since corona I always paid on time and they have messed my payments up at times and admitted it over the phone and fixed it later messing up my credit.
In this instance they have called me non stop at ungodly hours and have also harassed my family members even ones I wasnt aware of their existence are reaching out to other family members sending me voicemails of Sallie Mae reaching out to them about my loans constantly this company needs to be stopped.
I have tried to call and work out lower payments but they wont budge on their payments to match up with what I can afford in any dollar amount this is a very bad company as they cant even work with people during the pandemic and you have to pay hundreds of dollars just to be in forebearance
|
| 09/04/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Before the Covid-19 pandemic I have tried to get in a payment plan with Sallie Mae. They have continously given me the run around with no real assistance. Since the pandemic I was granted 1 covid forbearance. I've tried multiple times ( 7 - 8 ) times to get this handled and applied again but am told that there is nothing that can be done to help me. Today ( XX/XX/20 ) I spent almost an hour on hold waiting for my account manager to get back on the line to tell me what repayment options I had. She never returned and the call was disconnected. I called back, they stated she was unavailable and then told another associate to tell me to call back after XX/XX/20. Once again, no options and no help! I feel as though they want me to default on this loan. I am trying to pay what I can every month but can't afford it. Every single time I call someone gives me a different answer or a wrong answer. Its utter disregard for the customer and disgusting practices by Sallie Mae.
|
| 03/02/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
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Web |
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Either XXXX or Sallie Mae calls me 10 to 15 times per day. There's a man named " XXXX '' that keeps calling -- he knows my circumstances but apparently doesn't listen and doesn't want me to eat. The only money I have coming in right now is money from the government. XXXX is trying to take that money and is threatening a freeze on my only account. He's also threatening a freeze on my mother 's accounts. This guys is AWFUL and does not work with you on anything. // || \ ***My son has been fighting XXXX since XX/XX/2016. He's undergone XXXX, has an XXXX XXXX above his XXXX, requires frequent trips to the hospital for XXXX XXXX, and ***these XXXX XXXX XXXX have not given me a single ounce of sympathy!!! *** If they need pictures, I have pictures! I have video, too! Do they want his XXXX XXXX, too? I'd LOVE to send those to XXXX! To add insult to injury, ***I LOST MY JOB, TOO*** How did XXXX respond ? " That's not my problem ''. You can't make this stuff up, folks.
|
| 12/23/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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The HARASS me everyday for money!!! I can not make the minumum payments, and they REFUSE to take anything lower. Its all or nothing with these clowns!!! I was lied too when i went to school, and have been THREATENED multiple times by these cowards via the phone. I HATE THEM!
They will take your last penny and make sure you have no food to eat, and think everyone has a money tree in their yard! WOW, what a horrible company to work for. I would rather be homeless than work for these cowardly money sucking low lifes.
I would have never went to college if I would have known this XXXX would happen, hows that make you feel!?!?
They just refuse to help, refuse to let you pay back your loan based on what you make. They are no help, theyre horrible humans on the phone, and I wish nothing but the worst for them.
You want {$800.00} a month and I make about {$17.00} grand a year and live at home ... cant even afford to move out because of you XXXX!
XXXX XXXX XXXX
|
| 06/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
Older American |
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We are paying XXXX loans for my daughter - all of which were set up for automatic payment. We recently changed our bank, and had to change the automatic payments. From the Sallie Mae Website, I was unable to change the bank account information, so I called them. After a 10 minute wait, I reached a representative, who informed me that I had to first CANCEL the existing auto withdrawals, wait 3 business days for the cancellation, " wait an additional 3 days to just to be sure '' and then enter the NEW information. This caused us to be past due on XXXX of the XXXX loans ( XXXX did n't get cancelled - not sure if that was my mistake or Sallie Mae ).
As a result, I have received a total of 9 calls from their " robot dialer '' - several on Sunday, when their " customer service '' was not even available. The accounts are now current ( paid today electronically on their web site ) ; but, I still ca n't set up the new automatic payment until the checks actually clear.
|
| 01/13/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
The XXXX XXXX XXXX site will not allow me to login to my account. There is an error with the system either timing out while trying to log in or it has an issue with cookies. The site locks you out of your account ( even after allowing you to go through layers of verification- which have to be correct or the system does n't let you proceed ) and there are no protocols in place to unlock the password or account on the weekends.
I am buying a home, and keep my money for appraisal/inspection/insurance in this account. I will now be unable to access the account to set up a transfer in any capacity until Tuesday, potentially causing my student loan payments to now bounce since I 'm on auto pay and and was assuming I could ... You know, access the money in my account to help cover the XXXX $ appraisal I went ahead and paid for.
No way to access to my account or money for three days or a bank with no physical presence being closed for that long should be illegal.
|
| 10/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
|
Sallie Mae has been calling me every hour from XXXX every day, along with my family. I am making payments and have called and told them to stop harassing me and my family and they promise they will and then an hour later I get another call. I have also asked for payment plans or help in any way and they send me emails and letters and once I call them they say I am not eligible but yet continue to send the letters. They are unwilling to help and harass you even if you are MAKING payments. You can never get ahold of a supervisor and they tell you someone will call you and you have to keep following up and still never get a call from a supervisor. The blatant harassment and the way they talk to people should be illegal. They will not work with someone even though they are charging high-interest rates and expect a person in the economy we are in to make payments over XXXX XXXX a month. They have said the only options are to be disabled or XXXX to get any help.
|
| 11/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have been attempting to resolve issues of payment for my student loans through Sallie Mae. I have been attempting to resolve this issue since XXXX. I have done two income information reports with them and they have still presented be with astronomical amounts to pay every month that I do not have. Since the start of XXXX they have called me almost two to three times a day. In addition to my co-signer, my dad, two to three times a day ; despite me telling them that my father is unwell and can not barely move let alone answer a phone. The amount of calls have been disrespectful and rude and they come at irregular times of the day XXXX and XXXX. Sometimes the calls are even thirty minutes in between of each other. Also, I am currently in school, despite their website that lists my college as a college that sends over information to them alerting them I am in school, I filled out a deferment form on my own on XX/XX/XXXX, that they now say they never received.
|
| 07/27/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
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I contacted Sallie Mae to request some relief when I could not make $ XXXX/month payments on a XXXX % private student loan. Asking if there was any way to lower my payments I was told that I could enroll in auto debit to save .25 % on my interest. I told them that that would not help. I was then told that I would have to miss payments and go delinquent on the loan before they could offer me any additional assistance. After I missed my first payment I called again and was told that I would have to get current before they could offer me any relief. I did n't have the {$200.00} that I owed them now they wanted {$400.00} before they would discuss relief. I missed an additional payment and called them a third time. This time I informed them that I was recording the call to keep my own records because I believed that I could not rely on them to work with me to offer realistic solutions. They refused to speak to me while I was recording and disconnected the call.
|
| 07/18/2015 |
Yes |
- Debt collection
- Federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
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Sallie Mae called me XXXX times yesterday. I answered the phone each time and there was no on on the other end of the line. I called the number back and spoke with someone who claimed I owed an amount of {$25.00} and some change. I advised them that they had called me XXXX times in one day and the supervisor advised it was an automated system and shows they only contacted me XXXX times. After I ended the phone call because the supervisor and rep both told me there was nothing they could do about the phone calls until the bill was paid, I paid the bill online. The amount it showed I owed online was greater than what I was told on the phone, but I paid it all anyway. I received XXXX more phone calls after the payment was made last night. Again, no one was on the other end of the line. Today, I received XXXX more phone calls from the same number and no one was on the line. I tried to call them back, but ca n't speak with anyone because their office is closed.
|
| 03/24/2017 |
Yes |
- Debt collection
- Non-federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
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Web |
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I have a student loan with Sallie Mae. I have paid this student loan off in XXXX payments in XXXX XXXX and XXXX XXXX. I have submitted proof several times that I have made the payments. The proof I have submitted is the receipts and bank statements. I have been called a liar by Sallie Mae and have been told that I have altered the bank statements which is n't true. I have even offered a bank statement that shows the amounts being withdrawn from my account and the statement has been stamped and signed by the banks branch manager, Sallie mae has refused to look at this. Sallie Mae has defaulted my loan and has now threatened me to pay {$2600.00} by XXXX/XXXX/XXXX which I do n't have not should I have to pay because I have paid this loan off or they will turn this over to a collection department and this will be detrimental to my credit. I really need help with this so it does n't impact my credit. Sallie Mae has been the worse creditor to have to deal with.
|
| 09/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I have my private loans consolidated to the lowest amount that Sallie Mae, the lending service that issued my private loans for school, however it is still an amount that I can not sustain with the job I have now. The amount that I pay each month is solely to pay off the interest ; none of my payments go toward the balance that I owe. This, along with paying rent for my apartment ( which is a lower amount than I owe Sallie Mae ), has become unsustainable financially. I pay {$740.00} a month to Sallie Mae. My rent is {$700.00}. I have to work XXXX XXXX XXXX jobs that are hardly above XXXX XXXX in my state to keep lenders from badgering my co-signer. I would like to know if it is possible to lower the amount I owe Sallie Mae each month. The loans have already gone through a period of forbearance and according to them, through direct conversation, this is the lowest they can bring the total down. It is not enough when taking into my financial limitations.
|
| 03/05/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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On XX/XX/XXXX I, XXXX XXXX, called Sallie Maes Customer service line because I never received a 1098-E form from the company. It is now two months past the XX/XX/XXXX deadline and I still have not received my tax documents to complete filing my taxes. The representatives on the phone only have said that there must have been a drastic technical error on your account and that is their only explanation for me not receiving my 1098-E form for XXXX. In a year where all citizens were harmed in some way by the pandemic this private loan services never once allowed for reduced or suspended payments and as a student I did not receive any forms of stimulus help. I was never once late on a student loan payment to Sallie Mae even during an unprecedented pandemic but Sallie Mae has failed to provide my federal tax documents in the required time period. Their actions are completely unacceptable and the company should face the proper consequences for their negligence.
|
| 03/22/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
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Web |
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I cosigned on a student loan for my Brother and he failed to make a single payment, which was due on XX/XX/XXXX. On XX/XX/XXXX, I began receiving automated phone calls from Sallie Mae, reference " A business issue '' and directing me to call a number they provided in the message. Due to ongoing fraudulent activity with such calls, I did not return the call, however, I did check the account and noticed the account was a few days past due. I contacted my Brother and a full payment was made. After making the payment, I received three more automated phone calls from this company, each one to one and a half hours apart from each other. This type of harassment is unacceptable and is taken as telecommunications harassment and in violation of FTC regulations. To receive constant phone calls such as these every hour to hour and a half if a violation of it 's own and taken as harassment, but to receive NUMEROUS phone calls AFTER the payment is made is ridiculous.
|
| 03/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
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Web |
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I have talked with the company and still feel like I am being discriminated against. It is my understanding that a cosigner is provided to make sure a loan is paid back. My cosigner has half the requested loan amount in a savings account and around 300 acres of land and last time I looked, XXXX acres was going for XXXX dollars in that area, more than enough to pay the loan if needed. I have explained that there are errors on my credit report that I am in the process of fixing and I sent them XXXX test results showing that XXXX and having to take the entire year of 2015 to learn to walk and wright. All I want is a chance to go to school, I want to do it on my own and I have made sure I had a cosigner who can pay the loan back with no problem. According to my research, it is against the law to discriminate based on illness or XXXX as long as the money can be repaid and I am being discriminated against for being ill no mater what some representative says.
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| 01/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
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When I first began repaying my student loan the payment was XXXX/month at the time I was working part-time with the anticipation of being made full-time, but that had not occurred yet. I called my loan provider immediately and told them ( Sallie Mae ) my situation and I asked them if I could lower my payment for a period of 3-4 months until my pay increased.
They told me no.
My options were forbearance or pay the amount. So, not wanting to affect my credit or increase the amount of interest on my already steep loans - I paid the full amount even though it was a struggle. They were rude, no help and caused a significant amount of XXXX in that situation.
I 've been paying faithfully and my interest rate continues to climb, I have n't made an impact in the balance at all I feel even though I pay monthly. I understand this is my debt, but I 've never had a bank or any provider of a service unwilling to work with a customer on a payment for a month.
|
| 05/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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|
I have requested them to stop contacting my son on our student loan account which was in arrears. He has nothing to do with the loan application and as we were not able to make payments, they started to send him harassing phone calls. I called today and spoke to the acct manager and he said that since we were behind in payments, they were reaching out to 3rd parties to get a hold of us. I asked them to stop and he said that they were allowed to do this.
We have spoken to them on several occasions to try to restructure loan payments and they refused saying we are able to may the XXXX XXXXXXXX payments. We have also filed a complaint with their corporate office on this issue as well and they supported the original determination that we can make the payments. I do not have exact dates on my conversations with them. Total amount owed to them is XXXX. I have contacted them at least 4 times during the past XXXX to restructure payments without any luck.
|
| 11/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I currently have 3 private student loans serviced by Sallie Mae.Which means I am making 3 monthly payments ( {$250.00}, {$190.00}, and {$230.00} ) totally {$680.00}. It is completely insane that ( 1 ) I am making 3 monthly payments to the same company, ( 2 ) the total monthly payment greater than mortgage, and ( 3 ) the monthly payment amount tripled without prior notification. In an effort to better manage my finances and lower the total monthly payment amount, as well as number of monthly payment, I have contacted Sallie Mae several times requesting consolidation of my student loans. Each request I have made for student loan consolidation have been denied by Sallie Mae. It is truly a struggle for me to make the of {$680.00} payment to Sallie Mae. I know I am responsible for repayment of the loans and I am making valiant effort to repay them, so why is Sallie Mae not willing to work with me and consolidate my loans into one, lower monthly payment?
|
| 10/20/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
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I am the cosigner of my son 's loan. He has been unemployed for several months due to having XXXX in the beginning of the pandemic. After returning to work he was injured on the job and had XXXX which put him back out of work without pay. He was then terminated from his job and has not received any wages or unemployment wages. He obtained new employment however was injured on that job as well which caused him XXXX stitches. Do to his most recent injury. He is unable to work at this time per his doctor. He is currently out without pay again. Prior to all of this we utilized Sallie Mae 's lower repayment option and their deferment option however they refuse to offer any other options.
I am not in a position to repay the loan at this me. Our household has been gravely affected by the pandemic. We are severely behind in our rent due to loss of employment for several household members which otherwise would be able to contribute to our cost of living.
|
| 09/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
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|
I am behind on my private student loans from Sallie Mae, and I believe they are not working in good faith with me to ensure I can pay back the loans. In order to obtain forbearance, I must have my cosigner report every single asset to them, with the possibility that this will actually increase the monthly payments that I already can not afford. Secondly, if I am approved for forbearance, I must pay a {$50.00} fee per loan per month of forbearance that is not in any way applied to my loans or interest accumulated during that forbearance. This is not only unfair and counter-intuitive to the process of forbearance, I believe this is an extortionate practice aimed at discouraging me from using this process and simply accruing late fees and negative marks on my credit.
There must be something that can be done other than have money I already do not have thrown away on a fee that does nothing to help me save money and maintain my obligation to this loan
|
| 02/24/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
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I called to get a forbearance on my student loan because I have been taking care of my grandparents due to their failing health. I called on XXXX XXXX and they told me to call back as soon as I had my good faith payment {$150.00}. I called back on the XXXX with my payment and was told I was past due and could n't have a forbearance. I was not told of a deadline to call them back. Both of my grandparents were in the hospital so that is why it took me 5 days to call back. Now they forced me to pay {$590.00} that I do n't have because they said there is nothing they can do. If the mistake was made on their end I should n't be the one that has to make this payment. They refused to work with me at all. It was my understanding that student loan lenders were suppose to work with people that are trying to get a job. I attended The XXXX located in XXXX Kansas. I graduated XXXX 2015. I am currently looking for work as well as taking care of my grandparents.
|
| 01/04/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
Older American |
|
I applied for student loan forgiveness on the form sent to me for such purpose by Sallie Mae.
I sent the completed application to the proper address per the instructions given by Sallie Mae for XXXX unemployable veterans because of a XXXX service connected XXXX. Sallie Mae 's instructions for XXXX veterans that came with the form state that no physician 's statement is necessary to be completed in the case of service connected XXXX veterans. However, the only part of the application that I did not send to Sallie Mae via certified mail was a physician 's statement. I completed every line of the application other than the physician 's statement. Sallie Mae wrote back in response to my application that it could not review my application at this time because my application was incomplete. My first payment is due in four days which is not enough time to resubmit another application no different than the one I have already submitted. Please help me.
|
| 02/11/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am a co-borrower on a student loan through Sallie Mae. I find their collection tactics deplorable. My son is a month behind in payments and their " automated '' system calls more than 3 times a day ( just received the 5th call today, every hour since XXXX ). The problem is there is no way to stop the automated calls, even if you return the call.
1. Call is a recording with a specific person asking you to return their call. There is no person on the line, and no option to get to a live operator.
2. You call them and ask for the person who was in the message, as requested, but you do n't get that person and there seems to be confusion on their end. Since I 'm a co-signer, I have to guess what it 's about.
3. You can tell them it will be caught up by specific date, or whatever, but the multiple calls will continue until the next payment is made.
I can understand a call a day until you contact them, but really, every hour, for the co-signer?
|
| 12/15/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I tried calling the lender 2 times and those representatives were rude. I tried to explain that my husband is sick and in the process of filling for XXXX with the help of his doctors. I am working XXXX jobs and am not able to make the current payments to the lender so I called to find out about forbearance or deferment or possibly reducing the payments until I can get more money to pay. The representatives refused to help and suggested other parties pay the loan, this is uncalled for because it is my loan to pay. The XXXX gentlemen I talked to was polite and able to help a little. If the company is unwilling to work with me to reduce payments or help with deferment or forbearance, I am going to need to look into loan forgiveness or possibly filling bankruptcy with my husband once his XXXX is approved. The company is in the practice of predatory lending and has been under investigation for such things, this is a perfect example of this conduct.
|
| 12/12/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XX/XX/2022 : A payment of {$300.00} was made.
XX/XX/2022 : A payment of {$290.00} was made XX/XX/2022 : A payment of XXXX was made XX/XX/2022 : A payment of {$280.00} was made XX/XX/2022 : A payment of {$280.00} was made XX/XX/2022 : No payment was made ( Paid previous month ) XX/XX/2022 : A payment of {$530.00} was made Above are the payments made to the private loan service : Sallie Mae My problem is that my loan keeps going up each month and there has been NO LETTERS, NO EMAILS, NO PHONE CALLS About this change, I've called the company multiple times ; Begging them to work with me and enroll me in reduced payments.
There answer was simple : I have " exhausted '' all of my options and the only option I have now is to pay everything in full.
This is absolutely killing me financially, mentally and emotionally.
This loan has caused so many set backs and issues that it has started to effect my life in the worst way possible.
PLEASE HELP ME
|
| 11/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
|
|
Web |
|
|
Sallie Mae has been providing misleading advertisements about scholarships through their scholarship programs and platforms such as XXXX and XXXX. Sallie Mae has not made students aware of scholarship displacement, a practice that postsecondary institutions use to force students who have received outside scholarships into additional student loan debt or make them drop out of college. Sallie Mae has known about the practice for years and continues to mislead students, knowing that the students will become victims of scholarship displacement. Sallie Mae uses their scholarship platforms, XXXX and XXXX, to force students to get their loans once they become victims of scholarship displacement. Sallie Mae must be investigated for their misleading and predatory advertisements and practices. I have added new information to this complaint with a screenshot of how Sallie Mae uses their scholarship businesses to steer students into getting their loans.
|
| 01/23/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
My daughter XXXX XXXX has three student loans in repayment. I am a cosigner making her payments. XXXX XXXX but is currently in an internship sponsored by XXXX. We submitted a letter from XXXX explaining the internship runs from last fall to XXXX XXXX XXXX We submitted this letter to Sallie Mae together with a request for a forbearance. Sallie Mae declined, indicating the investor was not offering any assistance. Failure to offer a forbearance while students are still in school trying to further their education is not industry standard and is not what we were advised at the time we took out the loans. Such actions are unfair and deceptive. Moreover, the loans border on being usurious with rates as high as 15.75 %. I would appreciate it if Bureau would investigate Sallie Mae and its investors to prevent such unfair actions in the future as well as ask Sallie Mae to grant us the forbearance and refund payments responsibly made since last XXXX.
|
| 10/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Hi there, I am writing this again based on reference number XXXX. My name is XXXX XXXX and it is regarding the same case. I would like to know what is the status or anything has been done abou it. We are been treated with so much disrespect because of our skin XXXX. I just got off the phone with XXXX at XXXX on XX/XX/20 and i asked them if they can send the card and I was told that they need to verify our address and my question is on XX/XX/20, I received a letter from sallie mae saying we are investigating about this issue and they sent a letter from them. If they arent sure about my address then why did they send a letter. They have all the information, why are they picking on us? Why discriminating? What did we do to them? I need answers? They keep taking money from my wifes account and she isnt on the record for past 1 and 1/2 years? Is that legal? If you really concerned then why don't you verify that first? We need answers.
thank you
|
| 05/10/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have XXXX Student Loans with Sallie Mar ( SM ) for which I am on monthly payment plans. Only 2 loans are currently due for payment and the 3rd loan was not yet due. Without notice, SM put the 3rd loan into automatic repayment status. When I called them about it they did not have any explanation, other than they I owed $ $ $ to bring it current. I told them that the 3rd loan had been in deferred status and was not due till month later. They did not care but keep transferring me from 1 customer rep to another.
I them made some arranges to bring up the payments of the 3rd loan. However, a few weeks ago, i got notification from my credit report that an account is reported as delinquent. When I looked it up, it was one of the SM accounts that I have been paying on. Not only is this information incorrect. It is unethical ( and should be illegal ) that companies like SM are reporting negative to student Credit Reports during an economic crisis.
|
| 04/10/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Ive been fighting with XXXX XXXX for months on getting a lower payment. I only make {$13.00} an hour with a car note of {$310.00}, phone bill {$120.00}, utilities {$300.00}, groceries {$200.00} and rent {$350.00} and other expenses not mentioned above. That alone is being paid throughout the month. They told me in order to talk with loan modification or be put into the loan reduction program I had to be past due indicating that I would have to miss my payment. Now I have this outstanding amount of money I owe. It was originally {$780.00} now I owe {$1500.00}. They have given me options for repayment and they include : Forbearance, interest only payments and wait for approval from the military office that of which I was already denied. They have been giving me the run around for the last two weeks now Im in default with a outstanding balance. Mind you many of my loans are variable some have interest rate of 11.7 percent. Im in need of help.
|
| 01/31/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I took out loans through Sallie Mae between XXXX XXXX and XXXX XXXX totaling around XXXX dollars. I graduated in XXXX XXXX, jobless, and soon started receiving harassing phone calls from Sallie Mae ( Upwards of 3x a day ). Sallie Mae also called many other associates of mine - from my neighbors to my sisters. I tried to reason with Sallie Mae multiple times during the time of my unemployment ( XXXX XXXX - XXXX XXXX ) and was told that all XXXX of my loans could be deferred for 3 months at XXXX dollars a piece, which surpassed the amount for my student loan payments. Being without a job, I could n't pay anything. I now owe XXXX to Sallie Mae ( XXXX more than I originally borrowed ) and my student loans have been transferred to a collection agency ( XXXX XXXX. XXXX took over my loans in XXXX of XXXX and have added XXXX dollars in fees over the course of XXXX months. They even went as far as to tell me they would repossess my mother 's house.
|
| 06/08/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I spoke with Sallie Mae regarding a loan my ex-husband has and I am a co-signer. The customer service rep did speak to me. However, when I asked about options since I am unable to afford payments, the only option given was to pay the $ XXXX+/month. My ex husband states he has never received the paperwork needed to file forgiveness based on total XXXX. I asked they send it to my email address. I was told they could not do that since I am only the co-signer. I then asked them to please send another set of paperwork to him at his address and and email. I was told I could not request the paperwork be sent only he can. I am the cosigner. I am being threatened with default. I am trying to make sure the paperwork is received and then filled out, but get a stopped when trying. If they can threaten me over the payment, why can I not request paperwork be sent? It appears no matter what we try to do, they will make it difficult to get this resolved.
|
| 05/17/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/XXXX I called Sallie Mae to request my account go into forbearance because my parents had gotten divorced and i had to move to Florida to support my mom, which made me financially unable to pay the loan that month. The representative on the phone accepted my request for forbearance and told me that I would not have to pay anything for the month of XX/XX/XXXX and my regular payments would start back up in XX/XX/XXXX. I said that was more than fair and I even asked him to repeat it because this is the second time now someone there has said I would be going into forbearance for the mont. This is also the second tie they lied to me. Come to find out today, XX/XX/XXXX, I get a call from them saying we I'm 60 days past due, and I'm not in forbearance because they payment did not go through. Firstly I knew nothing about a payment, and second they should not wait til I'm 60 days overdue to tell me that they made a mistake on my account.
|
| 02/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I do not receive statements/bills or any other documents from SallieMae. This has been going on for a year and is still not fixed. My XXXX 2016 statement was not even sent or generated on my account in a PDF for me to view, so my payment was late. I 've called numerous times and the customer service people just ask questions, procedure I get it, but after that tell me everything looks fine. I 've changed how I receive information to paper form and that has not helped, in fact XXXX 2016 should have been the first paper form and as I said, that was never sent. The representatives become rude when I get upset and it seems that they no longer want to help me. They just tell me to pay my bill, even though my date was changed with my XXXX loan and I was not notified. My tax for went to my co-signor instead of me which I was told should not happen. I should receive statements, no questions asked. I was not charged late fees, but am still upset.
|
| 03/18/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have a total of {$100000.00} in student loan debt - {$82000.00} of which are from private loans. Every month I'm responsible for paying {$1300.00}, which I struggle immensely to afford. My largest burden is to Sallie Mae - {$970.00} each month. I've contacted them several times over the years trying to find amenable options to help to deal with this debt. I've used up all my Forbearance options. The last time I spoke with them reaching out for help and asking for lower payment options ( I believe XX/XX/2016 ), they told me it was not possible and that either my cosigner needs to pay up or that I would have to just default and then see what happens then. My cosigner is unable to help out with the loans. Even with a cosigner, I don't qualify for consolidation or refinancing because my debt to income ratio is too great. I'm swimming in debt, and barely have enough to cover my other expenses like housing, medical bills, food, etc. I need.
|
| 02/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
We had a person living in our household to help them out. NOT a family member. This person took out a Sallie Mae Student loan in XXXX. Shortly afterward this person moved out of our home and apparently has not kept to their loan agreement. Since they lived in our home, I have been receiving calls looking for them. I informed we no longer have any contact with this person to stop calling.
This is what broke the camel 's back. It was bad enough I received numerous calls throughout the years, however now my family members are receiving calls as well. On XX/XX/XXXX, I called Sallie Mae and informed them to stop calling and they asked for the numbers that were being called. Advised. I told them this is not the first request, and they are breaking the law by not complying. XXXX XXXX XXXX I received a voice mail demanding a message to be given to this party.
I want the calls to stop, we have nothing to do with this debt nor this person,
|
| 11/20/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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My mother and I have reached out to Sallie Mae several times with no help. My loans were taken out when my parents were married they are no longer my mother is the co signer and neither of us can afford the payments on these loans. We reached out to them and the only thing they said they can do is offer a forbearance for 6 months and charge me to do it. We are unable to refinance these loans because instead of the balance going down it continues to climb with some of the rates being over 12 % I borrowed a total of XXXX that has turned into XXXX with making payments for 6 years. I am desperate and need help and these lenders especially now are predatory and not helping at all. I also cant release my mother from being a cosigner so this is affecting her as well. Please Help they call at least 10 times a day from different numbers to collect something we dont have and have told them this cant even find my loan agreement on the website
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| 10/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I had to take out a loan for a college program I was doing, during the program many things were changing. The loan, already priced very high, was super expensive and hard for me to get but I was able to get it approved and continue the program. Then things started changing in the school like everything went to an online school format and that is not what we expected or what we were paying for. So after changing everything, almost all of the students grades started to lower including mine, which lead us to failure. Thats is what happened, they were not teaching well like they were in the beginning of the program and a lot of the students I spoke to failed many tests and the program. I unfortunately failed the program barely passing, I actually passed but they could not understand my situation of help me instead they decide to kick me out of the program and leave me with the debt. This happened at the XXXX college at the XXXX campus.
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| 03/14/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Sallie Mae is trying to keep me from being able to pay my loans. I have been a borrower since XX/XX/XXXX Due to their unfair interests rates I am now owing XXXX. Since XXXX I have tried to work with them for some way to lower my payments. With my job, I was not making enough to make a payment of ovwr a grand a month. Sallie Mae lies. Numerous times, I have tried to forebear my loans. Somehow, they always fprget one to three loans ( I have 8 ) and I end up getting markes for a late payment ( when the loans are suppose to be forebeared ). I have talked to the agents numerous times about repayment options. I was told to let my loans go into default, then their will be better options! By the customer advocate department! So even the employees know Sallie Mae is full of XXXX. I also realized how I was connected in the XXXX situation. They tried to hide that too! I am over Sallie Mae not giving their borrowers better repayment options.
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| 01/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Today I logged and I noticed on each of my loans interest went up nearly XXXX XXXX Already I was paying XXXX % in interest which is criminal but since filing a complaint here I noticed a XXXX %!!! I can't help but wonder if this was an act of retaliation against me for filing a complaint the month prior. And to comment on my previous complaint I was never offered an interest only option I was not offered any option! What I was offered was my exact monthly payment. The notion that I was offered any sort of assistance is a lie. I question this establishments morale and I think they should not be in business especially funding front line workers such as myself. I am a public service worker to pay these amounts to care for people in the community is wrong. I need a more affordable monthly payment and interest I can not sustain {$600.00} a month especially having a baby at home. Please help this is a fraudulent criminal establishment.
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| 03/06/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a loan with XXXX XXXX with a co-signer, my co-signer filed bankruptcy and during that process I was told I could not make payments and couldn't get in info on the loan, even my online access was shut off. Now my loan payment has skyrocketed and now I can't take the co-signer off the loan because they said that broke up me not having 12 straight payments due. Now they tell me I should of demanded to put money on the loan anyway even though I have letters from them saying no access can be made to the loan.I asked multiple times can I pay and was told no.They won't even work with me on the new high payment I cant afford.The last letter I got was XXXX19 telling me I can't have any loans or communication about that loan so how can I make payments when I was told it didn't exist till after that process was done. I also got told if I wanted a lower payment then don't pay the loan for months and they will give me payment options.
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| 02/06/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I 've had XXXX private student loans through Sallie Mae since XX/XX/2011, and had my checking account linked to my Sallie Mae account for automatic withdrawal each month. Sallie Mae 's system, however, refused to charge my bank account each month and therefore by the time I noticed my payment was late, Sallie Mae forced me to pay late fees each time. When I would call Sallie Mae 's customer service to speak with a representative, I was either hung up on multiple times or transferred to incorrect departments.
When my income dropped drastically, I was forced into forbearance instead of adjusting my month payments. Even when I did pay the {$100.00} forbearance fee, I was called daily by their collections line stating that my payments were late.
I feel like Sallie Mae has failed me at every step of the way. They were never willing to work with my situation and made my jump through unnecessary hoops to even begin problem solving.
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| 01/26/2023 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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Loan amount : {$30000.00}. Account opened by XXXX XXXX in XX/XX/XXXX. This loan account was from a private student loan, joint account. This specific account was in deferment and was incorrectly sold to XXXX XXXX. The other person listed on this joint account bears responsibility for 50 % of entirety of the student loans as decreed by a XXXX, and as of XX/XX/XXXX, All of my student loans have been discharged due to my permanent and total XXXX. I have emailed these supporting documents to XXXX XXXX as evidence and they have not responded to this date. It's been XXXX months since I've sent the documents. Still am waiting for a response.
XXXX XXXX purchased an account, that should never have been sold as it was in interest only deferment ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The other student loans that were accrued before and after this debt was sold have all been discharged.
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| 12/14/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XXXX Today I spoke with Sallie Mae in hopes of coming up with a more flexible payment plan instead of the XXXX XXXX monthly payments as well as the 12 % interest. I have a small XXXX XXXX old child, with many expenses-we have even got rid of one of our cars to reduce monthly costs. This company offered me zero help or support simply said the interest rate would go up if I opted for any type of repayment options and even that would only reduce my monthly payment by XXXX XXXXwhich I feel should be or is illegal. I am questioning the moral conduct of this company as a whole. I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX all throughout the pandemic. This is not how you treat those who have chosen public service jobs. Offering no sort of loan repayment options or support. This is not sustainable especially during these economic times. I wish for this company to be fully audited on their practices and " programs '' entirely criminal.
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| 09/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I 'm a recent graduate of XXXX University in XXXX, PA. I called Sallie Mae at ( XXXX ) XXXX a couple times to get a couple questions answered about their rate reduction program and extended repayment plan as I need help getting my rates and payments lowered to avoid delinquency. Each time I called, I spoke to a different person from Sallie Mae and they were very rude, shady, and not willing to help. I was lied to by the first employee after being told they do n't have a rate reduction plan. The second employee told me I 'd need to be transferred to collections for information about the rate reduction plan, but she would n't do it because she did n't think I needed help. My second question was about extended repayment and received different answers once again from both employees. Both calls made me feel like the people working for Sallie Mae are n't concerned with the well-being of those who have loans through their company.
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| 07/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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On XX/XX/XXXX or XXXX, XXXX I enrolled into a only interest program with Sallie Mae. I was calling to see if there was any other options since it's been a tough time for me when it comes to money. They basically forced me into this program because there was no other option. I pay XXXX dollars for 6 months. I was told there would be no negative effect on my credit score and the delinquent would not show up if I entered this program. I spoke to 3 different representatives and they all assured me it will not go on my credit score. Today I found out my credit score updated and im reported as a delinquent after they told me when I enroll into this program I won't be. I made my payments they requested which was XXXX dollars and my account will be in good standing with credit score. Not the case. It's on my credit report. I have proof I paid what they asked. I have my sallie mae account as proof and my XXXX XXXX XXXX statements.
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| 12/31/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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On XX/XX/2019 at XXXX XXXX I called XXXX XXXX, to double check that my student loans are still in deferment, and would remain for the spring 2019 school year. I advised the agent, that I will be attending school full time spring of 2019. He advised me that my deferment ends in XXXX, and that my first payment will be due XX/XX/XXXX. He stated I only have 48 months available of deferment, I asked how could a payment be due while i'm enrolled full time in school. I asked, how much will the payment in XXXX be. He stated we don't know, and can't view that due to my account showing zero due, and currently being in deferment. I pulled up my account online on XX/XX/2019, for both of my student loans, and it show 's that my next payment isn't due until XX/XX/XXXX. Last time I checked In-school deferment is unlimited, as long as you are enrolled at least half time. Which I currently am. Why would my loan company tell me otherwise?
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| 11/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I am having a lot of trouble with Sallie Mae. I called them three months ago for forbarence and they said it was not an option for me. I have all my public loans consolidated through the government and all my private loans through Sallie Mae. I am on Income based repayment for my public loans and I can barely make that payment let alone XXXX payments. I have been told that it is impossible for me to consolidate my public and Private loans through the government so I can have XXXX Income based repayment. If I had XXXX income based repayment, it might be possible for me to live, save money, and try to build my career, let alone buying a house. My credit is in Shambles and now Sallie Mae is going after my parents who are on the verge of retirement. I do not know what to do since I can not have these loans discharged in Bankruptcy. I have not been able to pay either public or private student loans in about 4 months. HELP!!!
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| 12/21/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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loan amount {$35000.00} denied on XX/XX/XXXX I received an advertisement from XXXX XXXX to apply for a pre-approved {$35000.00}. When my credit was checked they said my loan was pre-approved. Because I am self-employed I provided 12 Months Bank Statements to support my income. I was told I was denied because my debt ratios are too high. This would be fine if the statement was true.
The fact is that my Income for the year was met with very few debts as evidenced by my Bank Statements and remaining balance. The High Debt ratio is false and misleading. There is no system in place to appeal false information and in addition, this places me in a position where now I have an inquiry on my credit report. It is a frustrating waste of time and effort.
I believe that lending criteria should be clearly stated so that a Consumer doesn't wast his or her time and inadvertently reduce their Credit Score by adding inquiries to it.
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| 09/15/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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MY NAME IS XXXX XXXX AND I HAVE A LOAN WITH SALLIE MAE, THE AMOUNT IS {$10000.00} AND THE INTEREST RATE IS AN UNBELIEVABLE 9 %. I NOTICED THERE ARE FEDERAL LOAN ALTERNATIVES LIKE THE XXXX FOR STUDENTS WITH AN INTEREST RATE OF 3.86 % FIXED AND THE XXXXFOR STUDENTS WITH AN INTEREST RATE OF 5 % FIXED. I WANT TO KNOW HOW I CAN GET MY INTEREST RATE REDUCED TO THE RATE OF XXXX OF THESE TYPES OF LOANS. I ONLY WORK PART TIME AND I CA N'T AFFORD THE PAYMENT THAT IS REQUIRED UNDER MY CURRENT LOAN. MY ACCOUNT NUMBER : XXXX. PLEASE CONTACT ME AT XXXXXXXXXXXX SO I CAN CHANGE TO A LOWER RATE AS SOON AS POBBIBLE. WHEN I TOOK THIS LOAN OUT I THOUGHT IT WAS A FEDERAL LOAN BECAUSE IT WAS FROM " SALLIEMAE '', BUT WHEN I RECEIVED THE LOAN PAPERS I WAS TOLD IT IS A NONFEDERAL LOAN. THAT IS VERY CONFUSING AND COULD BE DECEITFUL. I AM ATTACHING THE LOAN DOCUMENTS FOR YOU INFORMATION AND THERE ARE XXXX PAGES. THANK YOU XXXX XXXX XXXXXXXXXXXX
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| 02/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Sallie mae is corrupt.
I have tried to talk to them about a reasonable repayment plan on several occasions since XX/XX/2022. They in no way want to work to support me. Instead they have me repaying at a variable rate so I dont actual know how much XXXX pay each month. XXXX addition, I recently got divorced and am on XXXX income. They have no income-driven repayment option which is also ludicrous.
I can not pay the amount they want, nor can I pay an amount that is not fixed ( XXXX month its {$590.00}, then the next month is {$780.00} ). I am a teacher and make less than {$60000.00} a year. There are all these federal programs for student loan forgiveness for XXXX, and nothing for private loans. This seems really unreasonable and unfair. People want teachers but have little to support situations like this. Why can Sallie Mae continue to XXXX people in like this and then when its time to repay be XXXX to the client?
|
| 10/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am a co signer on loans for numerous in my daughters name XXXX XXXX. I am paying the loans. They are saying I am in default. I am not. My customer id is XXXX. My email is XXXX. I want to file a complaint against XXXX XXXX. They refused to connect or name the manager of the ombudsman. I do have a XXXX which, under stress causes XXXX XXXX XXXX. I have been paying the payments and they keep sending me default letters. This in turn has my ex-wife taking me to probate court. I have documentation from Sallie Mae that I have been accepted into a re-payment program as I am the cosigner and did not expect to have to repay the loans in full. Today I spent 1.25hrs on the phone and spoke to 5 different people. Their errors is reflecting on my credit as well and they refused to write a letter correcting the problem. I would have never signed for loans, that were not Federal and XXXX XXXX accepted PPE money. I need help please.
|
| 05/21/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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I have 5 loans and together it has left me with $ XXXX in debt. I would like to pay for the true value of my degree and not the inflated rate set by the universities. I would like for my loan amount to be reduced or to apply for loan forgiveness / bankruptcy. Private loan companies shouldnt charge me more than I make a year and that has to be accounted for. I need a way to consolidate my debt. 1 of my loans was also sold without my knowledge and XXXX XXXX hasnt been able to produce proof of the sale or put me in contact with the company it was sold too. XXXX XXXX essentially diversified my loan to a different company to make money off of it. Many of my loans also do not add up. I graduated college XX/XX/XXXX. My payments are suppose to begin 6 months after that date. My payments began XX/XX/XXXX. It is currently XX/XX/XXXX and my loan had jumped {$8000.00} in 2 months? I feel like XXXX XXXX is not tracking properly.
|
| 04/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
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My daughter has a student loan through XXXX XXXX for two years now and XX/XX/22 is the third time the borrower has been late in making payments that are due on the XXXX of every month. This is also the third time that they called the co-signer at work in regard to the late payment without making a single call to the borrower first.
Each time they have called me multiple times claiming " there is a problem with my account '' in which I am the co-signer, not the borrower. On XX/XX/22 XXXX ( representative number XXXX ) stated that the account is now delinquent and that's why the calls are being made. When I asked how late the payment was she said " one day '' which isn't delinquent, it's late.
These are obviously harassment tactics used to embarrass the borrower into making their payments on time as they haven't called the borrower once, but on three separate occasions called the co-signer multiple times at work.
|
| 11/24/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I have XXXX loans that I make auto-payments on every month from Sallie Mae. I was told my account was " delinquent '' due to non-payment for four months. This was not true because there was money deducted every month from my checking account along with updated payment history on SallieMae.com. Interestingly enough, the person that was " handling '' my account admitted it to being Sallie Mae 's mistake. She also said she 'd make sure that the mistake would not be reported on my credit report. Fast forward to two months later and the issue was placed on my credit. I have gone through so much with this company ; I have never been more stressed in my life. I thought that this was a loan company that would let me look forward to a great college education but I ca n't when I 'm being backed against a wall for their mistakes. They are not loyal to their customers and they certainly have no remorse for their wrong doings.
|
| 12/22/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
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Web |
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I began repaying my XXXX XXXX student loan in the earlier part of XX/XX/2017. I was ordered to pay around $ 1300/month. I did this for a few month but literally would be negative in my bank account or with just a few dollars left at the end of the month. Called XXXX XXXX to explain I couldnt afforded the current payment plan. The XXXX XXXX rep told me to let my account go into collections to prove I couldnt afford my current payment so that they would work with me to lower my monthly payments. I didnt know any better so I did exactly what she told me too. XXXX XXXX eventually called me and then offered to lower my monthly payments to $ XXXX/month. However this reduced payment plan only last 2yrs then it goes back up to $ XXXX/month. Also I fee that XXXX XXXX trapped me by telling me to let my loans go into collections because I cant even refinance the loans due to the collections being on my credit report.
|
| 08/12/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
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I am attending XXXX University ( fka XXXX XXXX XXXX ) to obtain my XXXX. For the XX/XX/XXXX-XX/XX/XXXX school year, I obtained approximately {$20000.00} in financing from Sallie Mae with a 2.25 % variable interest rate reduced to 2.00 % with auto debit. For the XX/XX/XXXX-XX/XX/XXXX school year, I applied for a {$35000.00} loan from Sallie Mae with a 6 % variable interest rate. I was shocked by the 4 % increase given that my credit score is still XXXX and nothing else in my credit history has changed. Sallie Mae advisors confirmed that my credit score and history was not materially different but would not tell me why my rate increased. After multiple phone calls, I was told that I could not be told the reason for the 4 % increase because it is " proprietary information. '' I find that hard to believe as I used to be a commercial lender and we always had to be clear about the reason for rate increases.
|
| 11/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Servicemember |
|
I am a XXXX XXXX XXXX XXXX, and I have been asking for help to discharge this account since 2016. I was trying to keep up with payments on the account, until I figured out the proper way to discharge it, but I just fell behind in the account. After taking a deeper dive, I realized due to 20 U.S. Code 1232g, this account should've never existed or shown up on my credit report ... as, No funds shall be made available under any applicable program to any educational agency or institution which has a policy of denying, or which effectively prevents, the parents of students who are or have been in attendance at a school of such agency or at such institution, as the case may be, the right to inspect and review the education records of their children.
What makes matters worse is they have slandered me to the credit bureaus and they did not have my written permission in order to do so ( 15 U.S. Code 1681b ).
|
| 10/18/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I have Sallie Mae for a private student loan. Over the time I have had the loan I have been on a repayment plan before. During my reduced payment plan, I made every payment on time. At the end of the one year period, my payments went back up. I was able to scrape together the higher amount for a few months, but now have gotten behind. I called them several weeks before my next payment was due to tell them that I could not afford the payment, and asked what my options were. I was told that there was nothing they could do for me until I was over 30 days late. I missed the payment. I called back today ( over 30 days past due ) and was once again told that there was nothing they could do to lower my payment. I want to be responsible and pay, and they will not work with me whatsoever. The cosigner on my loan is my now XXXX grandmother who is on social security/fixed income and is unable to help me at all.
|
| 08/19/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
Many times I have tried lowering my payments and the only way to do so is getting on a forbearance payment plan. The last one I was on ended abruptly with no calls or emails informing me of the changes to my account in XX/XX/XXXX. I started a new ‘payment plan’ (forbearance) that would lower my payments to $XXXX a month, but the very first auto debit they took $XXXX! I called and the woman on the phone said “I have no idea why they took so much” and never found out why. The best she could do for me was putting in a “refund request” for the difference with no promise of refund, and no proposed timeline. Now I’m out all of that money and unable to pay other bills NOT because of my inability to budget but because of a computer error in Sallie Mae’s system that allowed them to just TAKE my money. I have since cancelled auto debit and will now only pay them the agreed upon amount on the agreed upon date.
|
| 03/04/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
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Web |
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Upromise, a service run by XXXX, promises cash back when you use certain services via links from their website. The cash back you earn from spending on upromise partner websites is transferred into your children 's XXXX college savings accounts. Overall it is a great service but last year I had a trip planned to New York and would be spending roughly a month in a XXXX. Upromise offered 5 % cash back if you booked from their site. I did book directly from Upromise 's website and stayed at the XXXX. Upromise has not honored my stay. I have provided receipts and I did book carefully from their website yet upromise has denied me the cash back which is roughly {$400.00}. This is a significant amount for my children 's education account. I am upset and feel that upromise has misrepresented their services. Can you please help me? I feel like I have rights here but I need help to fight XXXX. Thank you, XXXX
|
| 07/31/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
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On XXXX XXXX , 2017, I contacted Sallie Mae using their phone number ( XXXX ). I asked to be transferred to their Collection Department. I was hoping to speak with their collection department in the hopes of lowering my current monthly payment ( {$2100.00} ), which is beyond my means. I was hoping to hear options regarding how to lower, how much may be lowered, or any option available. Unfortunately I was told that the collections department could not help me until my account was delinquent. I do not understand why my account has to be delinquent in order to be provided payment lowering options. I do not wish to have my credit score, or the credit score of my cosigner impacted by letting my account go delinquent just so I can hear options to lower my payment. In short, I would like to hear options in lowering my payment, but Sallie Mae WILL NOT work with me until my account is delinquent.
|
| 10/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hello, My name is XXXX XXXX and I am reaching out to complain on XXXX for their not of response and reporting. I have done everything and followed every step on removing false accounts that are reporting and still have not heard anything. It has passed the 30 days multiple times and at this point, and nothing has not been resolved. They keep reporting accounts that do not belong to me. I have mailed several certified letters, that are dated, that have everything listed in detail, that have everything required and they still done anything to remove them. I am very frustrated at the point and need to get these accounts removed as soon as possible.
I will be listing some dates below that I have sent out to them : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ALL THESE LETTERS HAVE BEEN SENT VIA CERTIFIED MAIL AND HAVE A STAMP WHEN THEY RECEIVED THE LETTERS.
|
| 04/22/2020 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
I talked to someone with Sallie Mae and it was agreed that I would pay {$3900.00} on a student loan and then be released from the balance. I was a co-signer. The payments would be XXXX in XXXX, and payments of XXXX for the following 5 months. When I called in to make the payment first payment, the employee too the full amount ( XXXX ) all at once from my account instead of the agreed amount. When I tried to call them, they refused to let me speak with the person that did this, they didn't apologize, or anything. I have a written letter showing the agreed upon payments, and for him to do this is wrong. I want this person reprimanded at the least, but would prefer to see him fired so he can't lie to other people. His name is XXXX XXXX Employee XXXX XXXX extension XXXX for number XXXX in Delaware. This department went out of their way to make excuses and not help me with this situation.
|
| 02/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I set up a repayment plan for my student loans. When I talked to a representative, in the beginning, they reassured me that all my loans were out of default and into the repayment program. I received a letter in the mail later that month letting me know that my biggest loan was about to be delinquent. I called Sallie Mae right away to resolve the matter and a lady representative reassured me that all of my loans were up to date and that my loan was n't in the negative. 2 months pass and I receive a third letter letting me know that my loan was in default and that I would have to put XXXX down to get my loan back in good graces. Needless to say, since the lawsuit, they have n't called me about the matter but they were very disrespectful about having me repay. Also, they told me that an income based payment plan did n't exist and that I would have to put at least XXXX down to fix my loan.
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| 06/18/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I called XXXX XXXX 's customer service several times on and prior to XX/XX/2017 to get information about repayment options for my student loans. Each time I have called, I asked if it was possible to decrease the amount I pay monthly or establish an income-based repayment plan. Every single time I have called I was told by XXXX XXXX customer service employees that there are no income-based repayment options. XXXX XXXX Customer service representatives have told me that I only have two options. According to XXXX XXXX, I must pay the amount XXXX XXXX sets or I must pay a fee to have my loans go into forbearance. Forbearance allows my loans to accrue interest and the forbearance fee is high. XXXX XXXX 's forbearance option is not a reasonable means of solving my problems. My XXXX XXXX repayment fees are too high every month and XXXX XXXX has refused to provide reasonable repayment options.
|
| 04/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I am attaching a copy of my previous complaint and Sallie Mae 's response. I am also attaching an email I sent to Sallie Mae months ago which verifies that they have been sent the information they are claiming they do not have in order to process my XXXX discharge. My Doctor has clearly completed the prognosis and anyone who can read English can see that she stated " improvement not expected '' and she signed the document. What gives? They claim they do not have a document, when I give them the document for the XXXX time, they claim they need a different document that they've been given, when I resend them all the documents they turn around and claim they don't have them. Who is working at Sallie Mae a bunch of XXXX XXXX XXXX?
I am filing this complaint because although they insist they do not have the required documentation, they have been provided the documentation numerous times.
|
| 12/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
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I co-signed XXXX private student loans with my daughter for her 4 years in college. She graduated in XXXX. We have had trouble making payments, and Sallie Mae has given us forbearance and reduced our interest rate. We were paying XXXX percent interest. They offered us a reduced rate for 3 years of 4 % interest. That 4 % interest expired at the end of XX/XX/XXXX. They raised our interest rate to 12.70 % and my payments went from {$680.00} per month to {$1300.00} per month. I can not afford that. Sallie Mae absolutely refuses to offer me a new lower rate and now I have built up a {$5000.00} late payment and I am losing my mind. My credit rating is ruined again and I can not refinance these student loans anywhere with anyone. I have offered to roll the late payment back into the loan if they can give me a lower interest rate. They have consistently refused.
Help! Please and thank you.
|
| 01/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX has 4 accounts in which they receive 6 payments every month. 1 account has been receiving far too much money resulting in over-payment of {$1300.00}, while another account receives no payments. I have alerted XXXX XXXX of the issue and told them that they need to reapply the money to the account that was overpaid to the account that was not receiving the proper payment. We have all the supporting documents from my Bank bill pay and they are willing to send them documents dating as far back as three years ago. We have called and spoken with several XXXX XXXX representatives and they have stated they were aware of the issue and that was a problem on their end and that they would fix it. However it has been a month and they have not fixed the issue nor called me back about it, and they absolutely refuse to send an email so that I may have further evidence on their statements.
|
| 10/02/2015 |
Yes |
- Debt collection
- Federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
Sallie Mae made 4 robocalls to both my home phone ( XXXX and my cell numbers in one day. I had previously asked that they did not call my cell number but I was fine with home calls. In a discussion with them tonight I felt harassed by four calls in one day especially since the person who took out the loan had made arrangements earlier in the day for payment. She had also contacted them before about payment and is in the process of having my name removed as a co-signer. The person I was talking to raised her voice and told me it was within guidelines to call that many times. I feel her talking angrily and unprofessionally to me was demeaning and unnecessary. I asked to talk to a supervisor. XXXX XXXX, the supervisor, again told me this was not harassment. I feel four calls after arrangements were made is four too many not to mention 2 of them were to a number I asked them not to call.
|
| 10/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Sallie Mae harassment 1- All of my student loans ( federal and private loans ) have been consolidated a year ago and now belong to XXXX XXXX. Consolidated all in one, instead of dealing with multiple lenders and multiple federal loan servicers.
2- In addition, i am unable to make any payments at this time due to unemployment. I have been in forbearance with XXXX XXXX for the past few months, and XXXX XXXX has been very understanding and helpful in this time of extreme financial hardship.
3- Any loan which i had with Sallie Mae was consolidated, therefore i do n't understand why sallie mae is harassing me. To give a fee examples, On Saturday XXXX/XXXX/2017 I received a call from Sallie Mae at XXXX XXXX. I have phone records to prove this phone call.
In addition, i received a call from my former employer saying that " Sallie Mae is looking for you and they repeatedly call here ''.
|
| 03/16/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
My Wife niece which is XXXX XXXX was going to the XXXX XXXX XXXX but needed a adult to sign a paper stating that she lived with me in the absence of her parents.
Nothing was discussed with XXXX XXXX or the XXXX about anything Financial or I will cosign any loan.
I have discussed with XXXX about me not cosigning any loan for her.
XXXX assured me the me signing any document have nothing to do with any school loan.
To my surprise I got documents from creditors stating that I owed money for cosigning loan for XXXX which the document have a wrong Social Security on it.
I have no idea who submitted that cosign document with any of my information but I assure you it's not me.
XXXX assured me that I'm not responsible for any cosign loan and I never sign any document pertaining to loan.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$24000.00} Date of burrow XX/XX/2017 Loan amount {$17000.00}
|
| 10/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I talked to a representative over the phone from Sallie Mae. I mentioned that I was unable to pay the current amount per month that was being asked of me. My payments do not start until XXXX of XXXX. The amount per month that Sallie Mae was requesting was close to {$1300.00} a month. When asked about a lower payment option as I am unable to afford that loan payment, I was told that there were no lower options. I could do for 3 months a repayment plan where 2 out of my 4 loans are interest-only payments, but that would still total more than {$1000.00} a month in payments. I was advised to make the payments or deal with the consequences of not paying and talking to a loan officer. When I asked to clarify they advised me that they did not have any other repayment loan options such as a salary based repayment, or repayment for those who are unable to make the current monthly payment.
|
| 10/11/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
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I have been paying on my student loan serviced my Sallie Mae since I began gainful employment. I have been paying the minimum amount, but numerous late feed were added to the account and they will not work with me on adjusting the amount, although I am making monthly payments. Therefore, I receive up to XXXX ( XXXX ) phone calls per day. Initially, I would attempt to discuss the late fees that had been assessed but received no assistance. I was told repeatedly by XXXX of the collectors " Pay yo bill, pay yo bill, pay yo bill ''. After that incident, I quit answering the phone.
I am attempting to pay all of my student loans in a timely manner. Sallie Mae is the XXXX organization that will not work with me whatsoever and repeatedly call me everyday from XXXX to XXXX. Any resolve you could offer or assistance in how I should approach this organization would be greatly appreciated.
|
| 10/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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|
How are you doing? I was shocked today when I reviewed my credit report again and found late payments for my student loan accounts. I disputed this account and nothing was sent to me to legally verify the accuracy and legitimacy of this reporting. It continues to report incomplete, inaccurate, and unverifiable information, and therefore, it's impossible that it was investigated and verified as being accurate Hows it possible that youve reported me 90 days late with no late payments prior to that like the 30 and 60 days, and questionable balance still reporting? Also, wasn't XXXX student loan servicer sued for not applying payments to consumers accounts correctly. This is reporting in violation of my rights and honestly, i don't want to waste your time nor mine going back and forth, and I would like this removed from my credit as I was never late the way you're reporting it.
|
| 06/25/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
The company suddenly moved my existing loan account to a new account without informing me. Due to this I was not able to pay some of the due amount earlier because I was not able to access the account for some period and had to pay extra interest for the month of XX/XX/2019.
After several weeks of trying to reach them I was able to get access only at the end of XXXX. I was told to create a new account and that my loans were migrated to this account. This was done with zero notifications to me. Even when I finally gained access to this new account, I am missing all loan documentation which was there in the earlier account..
I have attached screenshots of multiple days when nothing showed up on my loan account, screenshot of a page from earlier in the year ( when loan details come up ) and loan document, which I had saved earlier in the year to establish my authenticity.
|
| 09/14/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I was XXXX years old when I applied for this loan, I was under the impression that this was the best loan for me because I was unable to qualify for federal student loans.
Once I started repaying my loan my repayment amount was about {$650.00} a month. I was unaware the payments would be so high because I was never told what the monthly repayments would be.
Due to financial hardships I spoke to the lender, XXXX XXXX, and was advised that my only options to repay the loan were to 1 ) defer the loan 2 ) declare bankruptcy I had to defer the loan 4 additional times because the payment amount kept rising. I spoke to XXXX XXXX on repayment options and they advised me that my only option was to declare bankruptcy.
Due to the lack of repayment options from XXXX XXXX, the loan is now 3 months overdue and I am in a worse financial situation then I was when I graduated school.
|
| 02/01/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Sallie Mae is reporting an inaccurate charge off account on my credit reports that I am not familiar with. I reached out to them directly for validation of this account as well as documents concerning this debt and was sent back a copy of a contract as well as a statement. There were no signatures on the contract sent and statements are not sufficient proof. A contract without signatures invalidates the debt as they do not have valid proof of any legally binding documents to validate this debt.
Furthermore, Sallie Mae has been validating this debt and account information to each credit bureau and they are also reporting multiple inaccuracies on my credit reports causing me to get denied.
Each credit bureau as well as Sallie Mae has been in violation of my rights as a consumer and the credit laws and I am demanding that this account is deleted from my credit reports.
|
| 08/10/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XX/XX/2022 we made a payment of XXXX to Sallie Mae, that payment came out of our bank ( XXXX XXXX ) on XX/XX/2022. On XX/XX/XXXX we checked the Sallie Mae web portal and saw 3 payment reversals and 1 payment rejection. Ive called them 3 times in the last 4 days and they tell us they returned the payment but refuse to send proof or supply a transaction number, they also say it was applied but cant explain why the web portal says it was reversed/rejected. On XX/XX/XXXX we checked with the bank and they say the payment came out and was not returned. Sallie Mae keeps demanding another payment. I have attached screen shots from the Sallie Mae web portal and XXXX XXXX This is especially important because we are in the midst of a home purchase. XXXX XXXX is auditing their system to see if that amount was errantly returned to someone elses account, no word on that yet.
|
| 08/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I used my credit card rewards points to get two checks, made out to XXXX. This was in XXXX 2014. The checks were for {$250.00} and {$50.00}. They were XXXX sent to XXXX address. This was after the official split of XXXX and Sallie Mae XXXX I think XXXX. XXXX checks posted as payments to my Sallie Mae account, which I did not want XXXX my school is helping to pay for the Sallie Mae loan ). I called Sallie Mae, and they were able to reverse the payment, telling me it would be paid to XXXX. They did so, and my loan amount increased by the requisite {$300.00}. But XXXX never got the money -- or so they say -- and never applied the {$300.00} to my loan. Now I am out the whole {$300.00}. I called the companies twice ( once we did a conference call with representatives from both XXXX and Sallie Mae XXXX. They have been unable to resolve it and have not responded to me.
|
| 08/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I am considered 100 % totally and permanently XXXX by the Department of Veterans Affairs ( VA ) due to military service-connected incidents. I currently have student loans with Sallie Mae Bank valued at {$25000.00}, and am trying to have them discharged on the basis of my XXXX. Currently, XXXX XXXX XXXX is overseeing the claim process on behalf of Sallie Mae, and despite sending in multiple pieces of documentation from the VA stating that I am totally and permanently XXXX, and that I am unable to seek individual unemployability due to already being rated at 100 %, XXXX XXXX XXXXXXXX insists otherwise, and wants me to seek out a doctor " that has treated [ me ] and considers [ me ] to be totally and permanently XXXX. '' This has been an ongoing issue since XXXX XX/XX/2022, and the most recent piece of correspondence from XXXX XXXX XXXX is dated XXXX XX/XX/2022.
|
| 01/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I lost my job in XXXX ( XX/XX/XXXX ). On XX/XX/XXXX, I sent a letter to Sallie Mae stating I was unemployed, and was seeking employment. I stated that I had no income and was forced to move back in with my mother ( at her house ). I could not afford the {$50.00} payment they were demanding I make just to defer my loan. I stated that as soon as I would gain employment, I would contact them. They have refused to deal with me and refuse to accept my situation. They do not seem to understand that I have no money and no income.
I have applied for several jobs but am still waiting to hear back. I have also applied at XXXX Universities ( XXXX departments ) in order to return to full time classes XXXX and resume my graduate studies.
I have done all I can do for now and as I stated I have no money and no income. Sallie Mae just refuses to listen or to deal with me.
|
| 12/01/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I feel that they were targeting me for loans since I was XXXX and graduating high school. I was getting great loans through servicer XXXX from the start. Interest rates were very reasonable and had suggested that I accept my subsidized and I subsidized loans first. Because the fafsa loans were most likely not going to owe any interest until after I graduate or I would only have to pay low interest rates until I graduate and if I could they suggested that I pay principal on the interest bearing loans first. Whereas, Sallie Mae advised me to take an entire public loan with no chance at I subsidized loans and their interest rates were more than twice the rates at XXXX. And thats with my father and his credit score of XXXX at nearly 10 % it was a year before my mother realized we owed well over {$450.00} in interest alone.
I want to move that loan to XXXX ASAP
|
| 04/03/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I got a loan from Sallie Mae ( XXXX ) to cover my college expenses over a 4year period. I have fallen behind and unable to make my payments on time. I have expressed this to Sallie Mae resolution representative on numerous occasions. Moreover my interest is building my overall loan total to a substantial amount. My loan is now over {$120000.00}. They want me to increase my payments to {$1000.00} a month but I am unable to because I can barely make the {$200.00} per month I am paying in interest. They continuously call me even after I have expressed to them that I am unable to make payments on a temporary part time job. I recently graduated in XX/XX/2016 and I also got evicted. I have looked for jobs in my field ( XXXX XXXX ) but I am unable to find any because I am not a XXXX. For the majority of government jobs I have to be a citizen and I am only a XXXX.
|
| 04/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Regardless of income, my monthly payment from the beginning of my loans ( of around {$410.00} ) to what will be the end near the end of the loans ( {$600.00} ) is simply too much to pay given my income ( currently around {$28000.00} annually ). These loans are through Sallie Mae. They repeatedly harass my co-signers, refuse to change my monthly payment, or adjust my interest rate ( despite my consistent, never-failing payments ). I received my XXXX in XXXX from XXXX and am fulfilling my dream doing exactly what I want, teaching and playing music. I love my life but find it EXTREMELY difficult to find true financial security ( including buying a car, home, and leisure ). The stress and mental wear that this situation continues to cause me day to day is absolutely awful. It affects every aspect of my life ( including my relationships and overall outlook ).
|
| 08/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My loan was originally put on deferment surrounding my parents bankruptcy. During this time my account was inaccessible and all payments and interest were halted. I called to try and regain access to my online account but was denied.
After the bankruptcy cleared I was never notified interest and payments had re-commenced. I was in no way notified or informed of payments resuming prior to seeing a negative impact on my credit score. I have since made all payments on time and the account balance will be at {$0.00} as of the end of next month ( XX/XX/2023, well ahead of schedule ).
Despite this upstanding record of payments and a total failure to communicate that payments had re-commenced Sallie Mae has refused to remove this wrongful late payment strike from my credit report. They have made arbitration impossible as they refuse to communicate directly.
|
| 10/05/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have a private student loan with Sallie Mae and try and try to lower my payment, they say they understand but still tell me that they can not lower my payment to something I can afford and do not default on. I have told them that I have other student loan to pay and I am not refusing to pay I just want to get a handle of paying an amount that I can afford and they are not listening and trying to help me. Most of the month of XXXX, the amount vary it was XXXX and then XXXX and XXXX. They will only take initially card payment and I did that before and they told me they will only take 3 payment and then take my card of my account and that did not happen and I didn't authorize for them and they took it out anyway. I am trying to get a better job to pay off my student loan but with this pandemic it's hard and Sallie Mae is not making it easy for me.
|
| 07/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I co-signed on my daughter 's loan of {$10000.00} with Sallie Mae. Between my daughter and I the payments we made add up to {$4100.00}. XX/XX/2019 statement says the current balance is {$11000.00}.
Sallie Mae has been charging us late fees every month even when the payments were on time. I would call and dispute this with them. They would constantly pressure me into automatic payments. I refused because I did it once, but cancelled few months later because I had set payments on automatic then they started taking what they felt was right for them without my knowledge. There had been years of harassing phone calls and mailings saying I'm delinquent when I wasn't and to enroll in automatic payments. I called and spoke to many supervisors and XXXX. The calls, mailings and only a few late charges were dropped. To this day I still feel it's not right.
|
| 10/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
My father co-signed my sallie mae student loan, I did not know that he agreed to pay a specific amount every month on it because he wanted it to be a surprise to me that when I graduated I would not owe as much as I would have thought. But, Unfortunately, My father has passed away and now 2 years later sallie mae won't listen to me when I tell them that I had no idea that he made those arrangements and now he is dead, How can I be responsible to repay what I never knew I had, I no longer obviously use sallie mae but I have tried to reason with them for a payment plan as I am still a XXXX XXXX XXXX. They are very Rude and Not understanding or caring at all!!!!!!!!, Actually they have been very disqusting ..... I am willing to pay my loan, But I have to work out a reasonable monthly payment due to the fact that I am still a XXXX XXXX at this time.
|
| 07/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am a XXXX student that will be attending XXXX XXXX XXXX in XXXX. I was approved for a XXXX XXXX loan through XXXX. However, when I tried to get a small private student loan from Sallie Mae, XXXX reported to Sallie Mae that I have student loan delinquency. This is not correct, I have confirmed this with my servicer XXXX and XXXX. When I called XXXX to get information they told me that they could not provide who is reporting the delinquency and I am not showing any other servicer or delinquent account anywhere. This has caused me to be denied for my private student loan and now have to wait before I can apply again because I have no way of trying to obtain a private loan until XXXX is showing accurate information. I do not have any delinquent student loans and I only have one servicer, XXXX, who has confirmed my information as in good standing.
|
| 11/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
I have multiple private students loans with Sallie Mae. I am a mother of XXXX teen kids and pay {$550.00} a month to Sallie Mae, and {$360.00} a month to XXXX.
I have tried to work with Sallie Mae but they are not willing to see I can not afford {$550.00} a month.
I also filed XXXX about 5 years ago and recently Sallie Mae XXXX some of the loans with them, but could not explain why they all were not being XXXX. They refused to discuss the matter and told me they just didn't know.
I feel if XXXX loan qualifies to be XXXX with them then they all should, or at the very minimum explain how they came to that decision.
I am a XXXX and worked all through COVID and have not missed a payment. This is becoming more difficult as I can not refi to a lower interest rate because of BKO XXXX yrs ago. I was forced to file BKO as a result of a divorce
|
| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have downloaded the entire history of my student loans from the XXXX XXXX XXXX XXXX XXXX ( XXXX ). Sallie Mae is not listed on there at all. I have never had a Sallie Mae loan, I have never cosigned a Sallie Mae loan.
I had no idea they were lying until I filed for XXXX and was told I didn't qualify because I have no loans in default, arrears, or charged off. They immediately got me in contact with XXXX who told me I have never had a Sallie Mae loan.
I then filed for, and was approved for, XXXX which took exactly 10 minutes to consolidate all my loans over to XXXX, and receive confirmation.
I was finally able to get a download of the list of every single one of my student loans I have ever had in my life from XXXX, and Sallie Mae is nowhere on there, just like they told me on the phone.
This is fraud. It needs to be removed immediately.
|
| 04/20/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae 's system does not allow the home address of the debtor to be different than the address associated with the debit card of the debtor. I have a P.O. box used for my debit card. This difference flagged my payment as I fraud and denied it. I could not figure out what was wrong and kept trying to pay but it kept not working. This caused me to appear late on my loan payments for 90 days and really messed up my credit. The payment is question was {$25.00} a month as I am still in school. My credit is damaged because of {$25.00}. The student loan is the first thing on my credit as I am still in school and now my score is low. I was on the phone was Sallie Mae for a few hours and got this all sorted but it seems like a fairly common thing to have different addresses ( especially for university students ) and should be fixed. Thank you.
|
| 01/23/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
The company where I currently have my private student loan through will not give me any options to lower my monthly payment, that I have repeatedly told them I can not afford. The only option they would give me was to put the loan in forbearance. Even though I have told them I can pay something just not the total amount of the loan due to being a single mother of XXXX children. I have had to put the loan in forbearance 2 times for 3 months each. While the loan is in forbearance it is still accruing interest which will increase the monthly payment even more. When I asked the employee about this and how that made any sense if I already can not afford the payment and basically the only thing they will do is increase the amount of the monthly payment, the employee would only state that he was sorry but there was nothing they could do for me.
|
| 04/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I paid off my Sallie Mae loan in full on XX/XX/XXXX, as agreed ending in XXXX. Upon creating the loan, I opened the loan in my name " XXXX XXXX XXXX '' but had to utilize a co-signer, so my father assisted " XXXX XXXX XXXX ''.
I have reached out to Sallie Mae by official mail, email, and phone and have not been able to resolve the issues outlined : 1 ) Credit Bureaus are not reporting the loan as paid in full, paid as agreed, and closed for my credit, and my fathers.
2 ) There is one late payment through the entire duration of the loan showing 60 - 89 days late in XX/XX/XXXX. I have already spoken with Sallie Mae, provided documentation, and this was supposed to be removed accordingly as I was in forbearance during this time and requested continued forbearance which was approved but for some reason their system did not recognize it.
|
| 07/03/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/19 I called after realizing sallie mae had disabled my online acccount where I could see my billing statement, this was after about 200 harassing phone calls about how I was past due and needed to pay. I was pretty sure I was current and wanted to see my statement and how could I see my statement when they disabled my account? When calling to ask for statements to be mailed to me showing where the past due balance was coming from they representative refused to mail me statements and refused to give me access to my online account. It is now XX/XX/19 and I still have not received any statements in the mail nor have I received access to log in online but I did just receive a threatening phone call of basically pay or else. Isn't it illegal to refuse me my statements? I mean we all know sallie mae is bad but this is something else.
|
| 08/10/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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Despite consistent contact with Sallie Mae and efforts to negotiate affordable payments with them, they continue to use hostile collection tactics with me. They refuse to even attempt recalculating my monthly payment after submitting paystubs that show my monthly income to be around {$2000.00}, while the monthly payment they are requesting are over {$260.00} per month. This is well over what I can afford, and they refuse to negotiate an affordable payment in any way, while repeatedly calling and asking for immediate payment while redirecting me to numerous collection agents as I attempt to find someone to negotiate affordable payments with. I understand the obligation of this debt, and wish to honor that obligation, but I can not sustain the payments they are requesting without placing a severe financial burden on myself and my family.
|
| 09/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
i have contacted sallie mae multiple times to see if there was an option to lower my monthly payment without having to miss one or declare bankruptcy, as my mom is the co signer. i am met with a similar answer every time about having to miss payment to have the collectors contact me with a different solution. they are vague as to what this would entail and i am not trying to get money taken out of my paycheck and i don't my mother to take on more things to pay for. the vast majority of my paycheck goes towards my loans which lives very little money to spend on necessities like gas and such. my two loans have astronomical interest rates one standing at about 13 percent and the under around 11. it is virtually impossible it seems to get a concrete answer out of the company as to what would happen or what is an option i can proceed with.
|
| 06/21/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Opening an account
- Unable to open an account
|
|
Web |
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Hello, I've been trying to open an account for about one week. Although I've been on the phone with numerous representatives, none have been able to overcome whatever the issue is. The bank shouldn't be able to advertise rates if they can't honor them by not allowing the opening of an account. The message I've been receiving when I enter my information is, " Sorry, your information doesn't match our records. You may have entered something incorrectly. Please try again. If you continue having log-in issues, call us at XXXX. '' Even though the representative verifies this very same information, their system is reading the information as being incorrect. I believe this is occurring because it's reading my mom 's account information where I am the beneficiary. This beings up system integrity and privacy issues and ought to be looked into.
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| 03/12/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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There are 8 loans on my credit report that do not belong to me I have not signed or applied for these I have no clue how these got here.
Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : Unverified account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account Account Name : SALLIE MAE BANK INC Account Number : XXXX Reason : This is not my account
|
| 03/09/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This is with regard to an active student loan from Sallie Mae : 1. ) I am from the XXXX have been consistently settling my monthly dues on time except there are system changes or glitches. I have been paying with no disruption since XXXX.
2. ) I settle via their app using credit card. Since XX/XX/2021 - they have removed this feature and mentioned I can do this online via webpage which was not true. Now I have been late twice due to this misinformation and lack of support.
3. ) I have been requesting to release my co-signer as I have been paying for more than 3 years on my own - since repayment started. They have not done it since 2 years back.
4. ) Sallie Mae responses have been quite cold and partly I would say due to my location and nationality. I have been deprioritized even though I contribute in your taxes and loan economy.
|
| 08/22/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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|
I accepted this loan offer as a student at University of XXXX, XXXX XXXX program for a simple continuing XXXX certification, which was not received. I completed 5 courses out of 6, and had to move out of state because I could not afford to live in California anymore. I have paid the required monthly payments to Sallie Mae for this loan since it was disbursed over 6 years ago and never was late. I have paid off this loan in payments totaling over {$6000.00} which was the amount disbursed. Yet, my balance due is over {$6000.00} so my payments went strictly to interest all these years and will continue to go to interest only. I feel this is fraudulent and unacceptable behavior. THey have refused to lower my interest rate or do anything to apply my payments to the principal balance. I feel like this loan should be considered PAID IN FULL.
|
| 07/26/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
My issues with Sallie Mae are two-fold. The first is that I defaulted and they harassed me constantly, calling up to 10 times per day from multiple numbers. They also called my family members multiple times trying to reach me, using contacts I never provided them. Some of the calls are actual people, some are robo-dialed.
My second issue is regarding their customer service. There is NO WAY to contact these people via chat or email. I assume this is so it 's harder for you to keep a record of communication, making it easier for them to continue shady business practices. As someone with very XXXX that has a lot of issues with telephone communication, it 's basically impossible for me to deal with them. I even completed their customer service form stating this and guess what? They called me anyway. I do n't think they even read them.
|
| 03/25/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
the Sallie Mae web site is difficult to make online payments. The loan account numbers do not all show up in loan summary. I have to click on other loans to have them appear. Then the previous loans disappear. This site is difficult for me, and I have had too may years of experience with student loans. My last month payment was reversed, I did n't reverse it, the bank did n't and Sallie Mae did n't either. But, I paid a late fee because of it!! HELP!!! I fear that when my son graduates in XXXX, the site will be difficult for him and could result in loan default. PLEASE help fix this mess. I dislike having to work with these private loan companies. Then, trying to get an answer from customer service is exhausting. I asked to speak to a supervisor and was put on hold for 30 minutes. I HUNG UP! I have better things to do with my time.
|
| 09/14/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Towards the end of XXXX I was discussing the options I had for deferring my student loan payments from Salle Mae, as I am in the process for re-enrolling in school. I was advised that I can take a XXXX month forbearance until my registration was complete and could then defer my payments as a full time student. I thought everything was set up, however I received a notice that my payment was past due in XXXX. I called to confirm that everything was in place and advised it was not, so I attempted to set up the three month forbearance. I was advised that this is a customer service ability but could only be initiated after I made my payment and they could only do a XXXX month deferment. All I want is to be able to do the XXXX month deferment like I originally wanted and for this company to be reviewed for potential lending violations.
|
| 12/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
To whom this may concern, I have sent multiple certified letters to XXXX concerning a student loan ( Sallie Mae ) on my credit report. I did not attend school I joined the military. Therefore having a student loan in my name is impossible. I have sent the other two major credit bureaus XXXX XXXX XXXX XXXX ) the same certified letters, starting on XX/XX/2021. They have removed the inaccurate, obsolete, unauthorized account from my credit report due to account not being verified. With that being said, if those two major bureaus have removed the accounts, XXXX company should also giving they should get verification from the same company. According to US LAW, any inaccurate, obsolete, or unfair has to be removed for consumers credit report! I have sent more certified letters explaining this to XXXX and have NOT received a response.
|
| 11/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
I took out a loan for US {$13000.00} from Sallie Mae to pay for my first year of XXXX tuition at XXXX and, after the semester started, requested a refund of the small cash difference. After much argument and delay, XXXX 's sent me a refund. However, there is still roughly US {$340.00} missing and unaccounted for, despite my formal XX/XX/2016 complaint [ attached to this CFPB complaint ] to XXXX ( who had no response ), the Department of Education ( who had no response ), and Sallie Mae ( who claimed it 's not their problem ).
At this point, I consider the money missing/stolen, yet I am still paying interest and principal on these missing funds. Moreover, the " it 's not our problem '' approach from Sallie Mae -- my lender -- is as wildly unacceptable as the non-response of XXXX 's to inquiries from both myself and Sallie Mae.
|
| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
My payments are {$510.00} a month and I have called several times to ask for lower payments or for them to work with me in anyway. They told me point blank, they do n't care about customer service, they would rather I take my loan elsewhere and they lose out on money than to help me with making my payments. I had no idea that when my loan went into repayment that I had been locked into a monthly payment of {$500.00} to pay it off in 120 months. They did not explain that to me until after the fact when my monthly payment increased and when I called to ask they said that 's what you signed up for, the best we can do is offer forbearance for three months with interest still accruing. More people need to know how awful Sallie Mae is with their policies and their customer service. They simply do n't care about the customer at all.
|
| 10/01/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I filed bankruptcy two year ago in XX/XX/2018. Since then I have not heard from Sallie Mae loan company regarding my private student loans. Yesterday I received an email from XXXX XXXX saying that my Sallie Mae loans are going to collections. I tried to log on the website to make a payment plan or speak to a representative about it and it said my account was disabled. So I called the customer service hotline yesterday and today and as soon as I put in my account information it tells me that nobody is in the office to speak to me. And their business hours are open at the time I make the calls. So Im struggling to get ahold of this company to figure out this issue and its like theyre ignoring me. Im not sure what to do because they dont have any other way of contact besides that hotline and as I said I cant get ahold of them.
|
| 04/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I got my first bill from Sallie Mae. Its {$1400.00}, more than half of what I make in a month. I called to see what I could do. I could only pay interest on XXXX of loans, which just happen to be the cheapest XXXX and go into forbearance on the XXXX most expensive ones ( XXXX have interest rates above 8 % ). XXXX will add XXXX on to the total cost of my loans, so no. I could pay interest on the XXXX loans and pay the full monthly payment on the other XXXX, but that monthly payment is still around {$1000.00} a month. I even talked to collections, but to no avail. I have cosigners, but XXXX are still paying back their student ( and other ) loans, so theres not much they can help me with. So I either add XXXX, possibly XXXX on to the life of my loan or go into delinquency before they do anything to help me ( which is illegal ).
|
| 11/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I AM A RECENT GRADUATE OF XXXX XXXX UNIVERSITY. I GRADUATED IN XX/XX/XXXX WITH A XXXX XXXX XXXX IN XXXX. I AM MAKING A COMPLAINT AS OF TODAY XX/XX/XXXX BECAUSE IT IS ALMOST IMPOSSIBLE TO PAY BACK. I AM CURRENTLY LOOKING FOR A JOB IN MY CAREER FIELD THAT WILL PAY ENOUGH TO START MAKING PAYMENTS OR AT LEAST GET THEM OUT OF DEFAULT. MY MOTHER AND GRANDMOTHER HAVE FEDERAL LOANS IN THEIR NAMES ON MY BEHALF AND NEITHER ONE OF US ARE ABLE TO PAY THE LOANS BACK. DUE TO UNFORESEEN CIRCUMSTANCES IN REGARDS TO FAMILY AND FINANCIAL HARDSHIPS IT HAS BEEN A BURDEN RATHER THAN A BLESSING. I CAN NOT BEGAN TO HAVE A SUSTAINED LIFE WITH ALL OF THE DEBT FROM SCHOOL AND IT IS STILL BEING ACCRUED. IS THERE A WAY THAT SOMETHING CAN BE DONE TO ELIMINATE ALL OF THESE LOANS CONSIDERING WHAT OUR JOB OCCUPATIONS ARE OR IF SOMETHING CAN BE REARRANGED.
|
| 06/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In XXXX of XXXX Sallie Mae Bank reported to the credit agencies that XXXX of my loans were XXXX days passed due which dropped my credit by XXXX points. I made on-time payments the entire time I've had the loans. I contacted Sallie Mae to discuss the issue and they had multiple account errors with incorrect information, stating I was in the military and that my deferment period was already used. Both of these statements are incorrect. I've never been in the military. I contracted all the credit reporting agencies to dispute the late payments. I contacted Sallie Mae by phone and by mail. I provided proof of all my payments in XXXX and XXXX both on the Sallie Mae site and my bank statements. I have received no response from Sallie Mae and they have refused to take the derogatory payment remarks off of my credit reporting.
|
| 12/12/2019 |
Yes |
- Debt collection
- I do not know
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
The debt account manager at Sallie Mae, name XXXX XXXX Number XXXX has contacted two of my relatives about my debt seeking to get in touch with me. She contacted my mother and father on XX/XX/19, at two separate numbers. I called her on XX/XX/19 to inform her that they are not on my account and since she has my phone number and address she should not be contacting them. She also lied and stated that they are listed as my contacts on my loan application when they are not. I let her know that I had enrolled in a debt assistance program and that they will be contacting her to pay my debt. She informed me that the company is not allowed to communicate with my debt collection account ( another lie ) and threatened that the attempts to reach me and collect my debt through any and all means would continue until I paid my debt.
|
| 10/18/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
on XX/XX/2019 I called in to Sallie Mae to continue my Forbearance with them and to pay on a loan that was due for {$120.00}. I asked the representative why the amount is higher than what i was told at the beginning of the month. She then continued to ask how i would like to make the payment. I Advised that i was told i only owed the XXXX not the XXXX they are trying to say. The representative then told me " she's not doing this back and forth thing with me and she is just trying to do her job '' I advised i didn't need her attitude and that i am asking her why my payments are higher than previously stated. She continued being very rude and transferred me to a manager who continued being just as rude to me. Their customer service is completely disrespectful and need to be held accountable for their disgusting actions.
|
| 03/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Sometime in XX/XX/XXXX a loan was issued in my name which I did not apply for or sign for. I found out about the loan from my credit report after {$600.00} of interest had accrued. I called Sallie Mae to inquire as to how they could allow someone to take a loan out in my name without my signature or notifying me. I was told someone had my information and I was stuck with the loan, it was my problem. As interest was accruing and I feared my credit report would be damaged I had to take out a loan to pay Sallie Mae in XX/XX/XXXX. I never received a promissory note, loan terms of agreement or any communication from them regarding this loan prior to it being reported to the credit bureau. I felt like the response I received was very irresponsible and left me feeling angry, taken advantage of, hopeless and without recourse.
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I graduated in XX/XX/XXXX. After my graduation, I was given the 6 months grace period, but I was apart of an XXXX program, so my loans were put into forbearance. Because of this I have used up all of my forbearance time. I was out of work from XX/XX/XXXX to XX/XX/XXXX. They were not willing to work with me then. I had no choice but to put my loans back in forbearance, month after month. My monthly obligation to XXXX/Navient is about {$1400.00}. I currently receive $ XXXX monthly after taxes from my job. XXXX/Navient has not been willing to work with me. They have been more concerned about getting the full amount and will not accept a portion that I can afford. I do not have a problem with paying XXXX/Navient. What I do have a problem with is them not willing to work with me and not being understanding of my situation.
|
| 02/17/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have been trying to get help with my student loan through Sallie Mae. I can pay my loan every month in full but I am living paycheck to paycheck. It is one of my highest payments each month and I have contacted them several time for assistance. They tell me I can go into forbearance but interest still accrues which will put me into even more debt on top of a {$150.00} payment every month that goes towards nothing. Recently, my interest rate was increased without notification and the only other way to lower it is to go on automatic draft. I do not have a problem with this but I like to pay my bills on certain dates and this will not work. I strongly believe they are being very dishonest with me and need help. I have no problem paying them but I have a problem that they will not help a loyal consumer get out of debt.
|
| 03/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Have received Sallie Mae biilling notice, acct # XXXX, but not sure that all XXXX loans are in my name or son 's name. The bill is not clear, there is no date that the loan was taken out, for what person and what schoo. XXXX of the loans I am wondering if it was even mine ( ours ). The other concern is the high rates 10.375 %!!! I am a little surprised at the high rate -- they should be fairly low ( lower ) due to the low interest rate as well. First Salle Mae 's billing summary stinks and is not clear ( I should easily have access to my account to clearify what ( school ), when and to whom the loans are for because there maybe an error. Secondly I would like to consolidate or at least get lower rates, Sallie Mae does not provide that information as well. Concerend there is an error in my loan. Sincerely, XXXX XXXX
|
| 01/22/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I agreed with Sallie Mae to withdraw auto payments from my account so I can get a reduction on my student loan interest. My many months they have failed to withdraw money from my checking account making my student loans higher with accrued interest and fees. I called many times and online it says that Im enrolled in auto debit but they dont withdraw the money making my loans higher in accrued interest and my payments higher to a point that I cant afford it. Every month Sallie Mae is suppose to take an amount of XXXX dollars from my debit card and they dont. Now I have accumulated fees and interest. Im tired of calling them and solving the issue every month. Sallie Mae is affecting my peace of mind and well being with this issue. I want to pay my student loan and I would like to see my student loans being pay off.
|
| 11/24/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
They auto dial me to call them at least 3 times a day! I have called and tried to get assistance on how to apply for a deferment on payments as I had a baby with health issues and they wont tell me the information unless my account is according to the people i spoke to, extremely in default. I call and talk to someone and that same day I got more than one auto dial call telling me to call about my loan. Today XX/XX/XXXX, I have had 3 auto dials already between XXXX XXXX my time and XXXX XXXX. so 3 calls in under 4 hours. They are trying to get me to go delinquent and be extremely delinquent ON PURPOSE while harassing me and not helping me or answering my questions on how to get help when i call. They have given my grandmother who co signed some impression they are going to be able to come and TAKE HER HOUSE AWAY!
|
| 04/15/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I am in debt with Sallie Mae and it is a delinquent loan because I have been ACTIVELY looking for work ( no results yet ), but I have an unpaid internship with a company that may hire me. However, Sallie Mae keeps calling on an HOURLY basis ALL week even Sundays after hours ( XXXX ) while I am at church with my family or working.They even had the nerve to ask for my internships number! The tone is demeaning and rude, I feel extremely harassed. Not only that, they have also called my parents at home and at work ( My mom gets calls on her company phone number at work and she is a hairdresser that gets paid by the hour ... so when they call she looses business ), my grandma in another state, and my fiance during classes! I want to pay my loan but until I get the loan re-structured or get a job I can not pay my loan.
|
| 07/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I went to the best school i could get into, which was admittedly not cheap. While applying for student aid, I was redirected from the XXXX website to SallieMae. I took out almost {$79000.00} in loans, thinking that they were federal and thus eligible for income-based repayment. I was misled by SallieMae, who told me that I would have these options, even though they are not available for my loan type. I 'm now at a point where just over half of my monthly take-home pay is going to student loans, even though I was lucky and was able to get a good job that pays decently well. I 've been told multiple times that I have no other option to lower my payments through SallieMae, and am at risk of default because I ca n't lower my payment. If any unexpected expense pops up in my life, I will have no choice but to default.
|
| 04/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The student loan servicer, Sallie Mae, was not willing to work with me. I would state that I was making {$420.00} a month due to just recently graduating from my certification program and still looking for a job within my field. I would state countless times throughout the summer of 2022 the status of my employment and interview processes that I was going through and would receive conflicting reassurance because with every call I had to restate the entire update because they never updated or left notes on my account. I would state I can pay this amount and respond with you're not willing to pay and hang up on me countless times. After finally getting a decent paying job I told them this is how much I can afford to pay you guys and they said yes and next thing you know they dont my report and co signers reports.
|
| 02/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
After speaking with Sallie Maes financial department for the second time, they still say that there is no way to lower my monthly payments. I spoke with a rep yesterday because my account was 60 some odd days past due. I explained that I was recently in two car accidents that were within a week of each other as well as being recently diagnosed with a chronic illness. The only option they would give me was to pay my past due amount of {$770.00} all within this month of XX/XX/XXXX. So on on both of my pay periods for this month ( XX/XX/XXXX and XX/XX/XXXX) i will be forced to pay Sallie Mae XXXX and XXXX respectively. There were no other options given to me at the time of my phone call on yesterday XX/XX/2020. I am currently only working part time and not by choice which I informed them of on yesterday XX/XX/2020
|
| 08/03/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
e tried to call to get help as my son make XXXX $ an hour and is only part time due to covid. we tried to call to get extra help but kept getting hung up on. I found out a number calling me was them but every time i answered for 3 weeks they hung up. So i stopped answering now they blow up my phone leaving messages everyday but will not answer employee XXXX. if I answer this is harassment. My son has XXXX XXXX and XXXX and has a hard time understanding the loan so I help him ans Sallie Mae acts like they can not hear you after you ask for a manager. I said since you can hear me people need to talk when they call my phone that is how help is not of we called they didn't answer oh well that Sallie Mae trying to play games. This is not fair for a young man who is having a hard time. There customer service XXXX.
|
| 07/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I'm attempting to contact the company regarding my right under SCRA. Their website says to login to my account ; however I can not login to my account because there is an unusual error. I confirmed the username and password I am using is in fact correct. Then the company says to contact them regarding my login difficulties. I search for their contact information and it turns out they do not have an email address to contact with concerns. So am I supposed to call or mail in my request to them? I'm extremely busy and do not have access to personal email during the day. I feel this is a tactic on their part to deter people from contacting them regarding their loans. I believe this is an unacceptable business practice in 2023 especially with all of the scrutiny this country is under regarding student loan debt.
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| 02/15/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Navient has failed to provide the most basic functions of adequate student loan servicing at every stage of repayment for my private loans. 6 months after graduation, I reached out to Navient to discuss my repayment options since my salary was not adequate to make payments and was told that my payments could not be adjusted to my income.Instead, I was told the only I options I had was graduated repayment which lowered my overall monthly payment by {$200.00} and increased {$400.00} after 1 year or deferment. Although I was willing to make monthly payments that were adjusted to my monthly salary, they would not work with me on finding alternative income-driven plans. Although my salary has not increased in the last year, my payments have increased tremendously. I can not sustain these payments much longer.
|
| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I took out private loans through sallie for my XXXX degree. Upon graduating, I was told my monthly loan payment would be over {$1100.00} & that there was no other option for me to repay unless I went by their repayment plan. That amount is not even a logical amount. The only other option they gave me was to go back to school & defer my loans, allowing them to collect even more astronomical interest. This lead me to have to consolidate my loans through another company just to get a lower payment because there 's no way I could afford to pay them over {$1100.00} a month with interest rates about 13 %. This company does not work with you or help you to repay loans at all. It 's impossible to get out of debt with them. Not to mention, having loans out through this coming any has destroyed my credit score.
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| 06/07/2021 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
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I am trying to get a loan that they offer for flight school at XXXX XXXX in XXXX, Texas. XXXX XXXX works with my school and offers loans to complete flight training. I am 2/3rds of the way done and am trying to get my first loan with XXXX XXXX to complete my training and start my career as a pilot. I have tried numerous times to get the reasons for why my application is being denied and they are not able to explain or give me any reasons. They have told me twice now that they will send a letter of disapproval and they have not and they told me that they would have a supervisor call me back to explain which they have not. I feel discriminated because I feel this company thinks that since I am just young and dont understand how all of this works that I just will not be able to receive a loan from them.
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| 07/18/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XXXX XXXX has been very difficult to deal with! My dad took loans out on himself and paid off two of my three student loans. The second loan we paid off, XXXX XXXX added a charge of {$5.00}. We paid that amount just so we can clear the loan. After I contacted XXXX XXXX and they claimed that the amount was a mistake and will put that amount paid towards the loan that still has a balance. I also got an email saying the loan is paid in full. One week after, instead of removing the balance from the loan as they were supposed too, they added the {$5.00} to the loan that was paid off again! Also, they still haven't sent us a statement once we paid off two loans ; which we requested about three weeks ago. Please help us, we are beyond frustrated by dealing with XXXX XXXX and their customer representatives.
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| 11/02/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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Sallie Mae calls several times a day every day. I am aware that I am 67 days past due and I have plans to catch up on my payments, but even when I make a payment they continue to call harassing me for more money after I've already said I just paid and can't afford anymore. They frequently change my account manager and I have to re-explain my situation constantly. I have a voicemail from this past XXXX where they said, " We spend more time trying to contact you than necessary. '' If I answered the phone every time they called it would be a full-time job in and of itself. I just want them to quit harassing me and changing my account manager multiple times a month. I'm doing the best I can and they really push and pressure me to not have money for rent and food to pay a student loan. It's ridiculous.
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| 03/24/2015 |
Yes |
- Debt collection
- Non-federal student loan
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- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
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Web |
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I get harnessing calls from Sallie Mae any time of the day or night on weekend, Sunday all day. I am a XXXX treatment patient currently and I explained this to them. I know i owe this debt. I give them what I can afford and they still state they want more. My co signer is my XXXX Dad who did n't know that i would have went through such medical problems. I XXXX in XX/XX/XXXX and in XX/XX/XXXX diagnosed with XXXX XXXX. I am paying this bill of {$30.00} a month of what I can afford out of {$180.00} a month check. I just want them to set up a payment plan of {$30.00} a month something I can afford and stop calling and telling me I can pay more. Today i spoke to XXXX XXXX, floor supervisor XXXX XXXX. Sallie Mae knows all the people that I have spoke with to come to some type of agreement of this matter.
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| 12/02/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX.
Background : I have two loans with Sallie Mae.
They have two separate payment amounts, x and y.
I am supposed to pay " x '' and " y '' amounts.
X and Y add up to 1000 dollars.
Issue : I accidentally payed the XXXX dollars to just " x '' instead of XXXX to " x '' and XXXX to " y ''.
Their was no system in place to check that I made this mistake.
Not only did I begin receiving robocalls about a missed payment, I was charged a late fee that I was unaware of.
How does a XXXX XXXX company fail to disclose that? Should that not be boldly displayed on their website when you are making a payment?
Today on XX/XX/2019, after 5 years of being with them, I was made aware of a 5 % fee of whatever the remaining balance is in 15 days. Another disclosure that I was not made aware of.
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| 11/14/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I am involved in a court case involving child custody, and based upon the court hearing, there is some indication that Sallie Mae may have released my confidential loan information to parties that are not listed on the loan. I have read their confidentiality policy, and what information they release and which parties they are authorized to release it to and I know for a fact that I did not authorize a release of the information to any of the parties that were in the hearing and I know that none of them are the listed parties that Sallie Mae can release my loan information to.
Additionally, there is some indication that the parties involved in the law suit ( which are not involved in the loan ) made a fraud allegation in regards to my loan that are unsupported so now the loan is in default.
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| 06/28/2017 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Denied loan
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Web |
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I applied for a student loan with Sallie Mae and was denied. I am in XXXX school working on my XXXX . However, I just co-signed a student loan for my son about five days was approved after I co-signed the loan. They then said my student loan which was eligible to be approved with a co-signer who was creditworthy. If I were not creditworthy then how could I be a co-signer on my son 's loan? This is just a scam to pull in more people to be responsible for a loan. They will then try to get both people to pay for the loan which will then get them double the amount being paid back. This is unfair and discriminatory practices because then they said they do n't look at the FICO score which means that they are looking at my age, ethnicity as factors to determine if they will provide a loan.
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| 08/26/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The XXXX XXXX XXXX XXXX Loan ( Sallie Mae Bank ) for the enrollment period of XX/XX/XXXX to XX/XX/XXXX has been discharge through bankruptcy. The XXXX XXXX for XXXX XXXX University closed in XX/XX/XXXX. This located was the only option for XXXX students in which the school lost the XXXX accreditation and XXXX students were left with finding alternative solutions without their credits transferring. Sallie Mae Bank is trying to recover funds being both parties have been listed in discharge and filed in XXXX ( please see attached paperwork ). XXXX XXXX University has accepted this discharge and student is no longer liable for tuition, fees, any and all educational funds. Please advise the justification on why Sallie Mae is trying to recover these funds and not following the Bankruptcy code.
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| 06/24/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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Earlier in XXXX I enrolled in a program with Sallie Mae to forbear one monthly payment, and then reduce my monthly payments ( subject to re-negotiation ) for a period moving forward. I have proof of this agreement via a recorded call with a Sallie Mae representative. After the call, Sallie Mae refused to honor the agreement, and reported my account to collections, despite telling me I was in a one-month forbearance period. In addition to this mistake, they have called and emailed me 10 or more times a week reminding me to make payments, even though a payment is not due considering what was agreed to on the phone. I'd like to report Sallie Mae and their partners for predatory lending, misrepresenting loan information, and relentless reminders about loans being due, even when they are not.
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| 08/16/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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for the past 3 months I have dealt with numerous customer service representatives. more than one has told me incorrect information and they are all on different pages. I was told if I make a payment of XXXX and signed up for automatic debit my account would be brought current by two different representatives which I can provide dates for. after each time a week later someone calls to tell me that the payment arrangement is not going to work and to call them back to keep going through the cycle. I keep telling them I can not afford to pay them a XXXX dollars to make the account current I can only afford my monthly payment of XXXX while they keep playing around my account goes further and further past due. I 'm frustrated and no one in customer service seems to know what they are doing.
|
| 03/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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There are seven student loans that don't belong to me I have not applied or signed for these loans I have not been in school for years and years I have no idea who applied or ruined my credit I need these off my account and credit report asap.
Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$6300.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$6500.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$13000.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$20000.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$6100.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$6000.00} Account Name : SALLIE MAE BANK XXXX Account Number : XXXX Amount : {$29000.00}
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| 07/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
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Web |
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Sallie Mae has been providing misleading advertisements about scholarships through their scholarship programs and platforms such as XXXX and XXXX. Sallie Mae has not made students aware of scholarship displacement, a practice that postsecondary institutions use to force students who have received outside scholarships into additional student loan debt or make them drop out of college. Sallie Mae has known about the practice for years and continues to mislead students knowing that the students will become victims of scholarship displacement. Sallie Mae uses their scholarship platforms, XXXX and XXXX, to force students to get their loans once they become victims of scholarship displacement. Sallie Mae must be investigated for their misleading and predatory advertisements and practices.
|
| 07/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
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I called to see if Sallie Mae could give me a student loan based on my unique situation. The woman I talked to said that I could and that she could fill out the application over the phone. I asked for {$5000.00} for one semester of school.
The application was set up requesting {$28000.00}. Obviously it was declined. I called back to get it fixed and was told all that could be done was to redo the application - causing ANOTHER unnecessary credit run. This was totally their fault and I was told there were no options to have it fixed.
My income is XXXX XXXX XXXX year - a {$5000.00} loan should have been an automatic approval. But because their associate decided to inflate the request to a completely ridiculous degree, I will not be able to get a loan now to finish up my education.
|
| 12/27/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
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|
Web |
Servicemember |
|
When I made large, principle only payments on the loan prior to payments becoming due, they did not allocate the amount to the principle. Rather, they apportioned the amounts out as payments for when the loans became due after I graduated. Additionally, they send excessive mail and make too many phone calls. For instance, they called my mother, who is also my cosigner, three times within an hour this morning ( XXXX/XXXX/16 ) alone. They also send both of us communication via phone and email in excess. They threatened my mothers credit, and were rude to her when they called. I have told them that a payment for the full balance of both loans is in the mail and they still persist. Checks for full payouts on both loans should reach their officers tomorrow or the next day at the latest.
|
| 11/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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|
Web |
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I was a student XXXX. I am waiting for my XXXX degree. I am currently working XXXX - I do n't have a full time job and have been trying to make my payments on the private loan to Sallie Mae - I can not afford {$1100.00} per month. My parents also can not afford this amount. I am supposed to be paying rent to my parents, which they have waived and they also have been helping as much as they can since they are cosignors. I have asked several times to make payments based on my income and have been told No by Sallie Mae. Until I can get a full time job, I can not afford the payments they are asking for. I will end up having to go out of my XXXX field if I can not get a full time job and I do not want to do that. I just need help until I can get on my feet. My debt is over {$100000.00}.
|
| 01/12/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My monthly payment with Sallie Mae is {$1100.00} with an interest rate of 9.625 %, down from 10.75 %. My interest rate used to be 4 %. Sallie Mae refuses to lower the monthly payment even though I clearly can not pay this much because I'm behind 2 months. Sallie Mae is requiring me to ruin my credit score before they will consider helping me. I was told I have to be at least 3 months late to be considered for a reduced interest rate. I am going to be homeless within the next few months because of Sallie Mae 's predatory loan tactics. I live in the richest country in the world yet I can't afford to eat because I am a slave to student loans. On top of that, my family members are receiving several calls per day from Sallie Mae. I want them to stop harassing my family. Please help me.
|
| 08/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
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I am pro-active in trying to make my student loans ; however, when I contact them on Friday, XX/XX/2023, I was chatting with XXXX ; I was explaining that my yearly salary is XXXX and I am fully aware that I owe my student loans ; but I am unable to afford {$1500.00} a month which will commence in XXXX, 2023. I have monthly living expenses such as rent XXXX, car insurance/car payment XXXX, utilized XXXX, food XXXX. I will not be able to afford this amount at this time. I have attached the dialogue between XXXX and I. She suggest I send what I can and I will be sent to collection which they will report it negative in my credit report which I am trying very hard to fulfill my financial obligation. I have only employed for 3 months and still under probation at my employer 's company.
|
| 01/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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Hi, In XXXX and XXXX of XXXX, and XXXX, XXXX and XXXX of XXXX, I took advantage of two months of forbearance provided by DIscover student loans and Sallie Mae. These payments have been marked as late or missing payments and have significantly impacted my credit and credit history. I would like to have these late payments removed from my credit report.
Secondly, I have 2 loans with discover student loans and 1 loan with Sallie Mae with interest rates between 10 and 12 percent. Because of the hit on my credit from the forbearance mentioned above, I have not been able to refinance and consolidate these loans for a better interest payment. I am writing to see what options are available for consolidation and reduction of my monthly payments and interest rates.
Thank you, XXXX XXXX
|
| 03/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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XX/XX/XXXX I initially began to attend the Illinois XXXX XXXX XXXX XXXX , being mostly funded by XXXX XXXX .
XXXX XXXX XXXX denied by request for the Junior year of school tuition. I had no family help ( they made too much $ for me to get federal aid through FAFSA ) and had to withdraw from school.
XXXX Now being XXXX, I was eligible to sign up for FAFSA without inputting my family info.
XXXX The school lost its accreditation status. Being an art school most classes will not transfer.
I reached out to XXXX XXXX repeatedly letting them know the school has closed and I was unable to get my degree. Also brought to their attention that if they had let me know before I enrolled in school that I would not be approved for tuition for 4 years, I would not have enrolled where I did.
|
| 10/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- You never received your bill or did not know a payment was due
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Web |
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I got Sallie Mae credit card for {$200.00} rewards after spending {$1000.00}, I paid it all off and they said I have to make another {$200.00} purchase in order to use the reward towards payments, after couple of months they said I owe {$400.00} so I told them I didn't authorize two {$100.00} purchase and disputed the charges and I said you can use the rewards to pay for the other {$200.00}, they refused and said I have to make a {$100.00} payment, since yhe account is delinquent! I never told them to email the statement as I always work with mailed statements so I never saw their email for the payment..I have a very good credit score as I'm alway on top of my payments and they ruined my credit by reporting to collection agancy!! I regret I ever did business with this company!!
|
| 12/20/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I had called XXXX XXXX to setup a different payment plan /forebrance. I was under the impression the plan was approved and ready to go after we load connection on the phone. A month later they put on my credit report that I was late on payments. I called them up and they said when we lost connection it didnt go through. I asked them nicely to re set everything up and take the negative remarks off my credit report. They set up the new payments but refused to take off the negative comments on my credit. We are currently going through a pandemic and hurting peoples credit especially when it was an honest mistake, shouldnt be the way to do business. I am asking for the negative comments/ reporting to be taken off my credit since it was an honest mistake and given the circumstances.
|
| 06/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
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My family and I were affected by hurricane Ian last XXXX 2022. During the aftermath cleanup I severely XXXX XXXX XXXX causing a XXXX XXXX. This lead to me having financial issues and fall behind on some payments because I was put on working restrictions by my doctor and could not make my normal amount of income. I work a physically demanding job as an XXXXXXXX XXXX which has me bending, twisting and lifting over XXXX pounds every day so I was severely restricted on the jobs I could do at work and not making almost any money. Prior to me being affected by this natural disaster my payments were all made on time and I find it unfair that there was no resolution or option for me at the time when I called and now my credit is being severely affected due to the late payment status.
|
| 07/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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Back in XX/XX/XXXX I wrote to Sallie Mae to try and find out why an account for them was showing up on my credit report. Sallie Mae sent me a Student Loan Final Disclosure but nothing with my signature on it showing I agreed to be a cosigner for my granddaughter. I recently spoke with Sallie Mae Fraud Department. They say that they have a conversation recorded by Sallie Mae speaking with me where I admitted I cosigned for my granddaughter and that they do n't need a signature from me. I asked Sallie Mae for a copy of the recording and they are refusing, saying that I need to subpoena their records. The Maine Attorney General 's office referred me to CFPB to see if I can get a copy of the recording.The loan was taken out XX/XX/XXXX and they say the recording is from XX/XX/XXXX.
|
| 07/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
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The original loan amount was {$18000.00} by Sallie Mae in XXXX. Repayment started in XXXX and payments were made regularly. In XXXX my son lost his job. He called Sallie Mae and they worked with him and the loan went into deferment. In that time during Covid all student loans were deferred due to hardship. The difference is Sallie Mae was accruing interest on their loans. This was not made clear to him at the time. What started as an {$18000.00} loan is now {$27000.00}. How can this be legal? They acted like they were helping him out when he could not pay. They suggested the deferment and now he owes more than is even borrowed. At no time was he told that loan would increase this much. It seems to me that in a time when the we all needed help they took advantage of students.
|
| 08/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I chatted with Sallie Mae on XX/XX/2022 and requested information about how my loan payment was being applied. I was told I needed to call customer service. I called them the same day and requested an amortization schedule. I was told I would receive it in 24 to 48 hours. I never got it. I called again on XXXX, received the same information, and was told it would be provided in 24 to 48 hours. It was not provided. I send a written letter on XX/XX/2022 requesting again the amortization schedule. I have not received. I am paying {$100.00} more each month and they are charging me more interest than what I am making in payments. I am also a part of the XXXX class action suit. Sallie Mae has not acknowledged or put my loan in forbearance nor responded to my call for information.
|
| 02/27/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I signed up for auto payment on my Sallie Mae account, to take advantage of the reduced interest. Because Sallie Mae does not allow me to set up my own auto payment amount, the {$25.00} dollar payment is not enough to cover the interest. So I have tried to ways to make additional payments to pay down the principal. One way is through the Sallie Mae site, but my payment was used for interest. When I called Sallie Mae, they said that it was because I paid before the due date that I should use my banks Bill pay. I have now used my bank bill pay, and my payment was still used for interest. I called again and Sallie Mae stated that it is because it was a day after my due date. I have auto payment so I do n't understand how my additional payment would be used for future interest.
|
| 04/24/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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In XX/XX/XXXX I was awarded two private loans through XXXX XXXX, with the agreement to pay {$50.00} a month for both loans. I was accepted to XXXX XXXX University for a XXXX XXXX program. Before my first semester was over my boyfriend XXXX XXXX. He XXXX himself in the garage and I found him. Due to my mental state my sister handled me withdrawing from the program. Now it is XX/XX/XXXX I am back in school working towards a degree in XXXX to help people effected by XXXX. I currently owe XXXX XXXX around XXXX for a loan I never used. I have tried asking them multiple times for more information or resources to help my situation, with the result being futile. I do not want sympathy just simple fairness, as I do not think I should owe XXXX and growing on a loan I never used.
|
| 07/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
A Loan was approved by XXXX XXXX on XX/XX/2018 Account # XXXX ; Application ID : XXXX for XXXX XXXX XXXX ; Cosigner XXXX XXXX XXXX, for loan amount {$12000.00}. XXXX thought she had the wrong amount in and called XXXX XXXX, who told her to just cancel the loan and redo it. She did this and after talking to school advisor, found out that it was a little less and she refiled it. XXXX XXXX turned it down and told her that she needed a new cosigner. We called XXXX XXXX and was told just file a lesser amount of {$12000.00}. We did so and it was kick back with the same answer, to get another cosigner. 3 times a hard credit check was done on my credit. Lowering my credit each time. First approved then not so, twice. Sincerely XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX age XXXX.
|
| 01/04/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
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I was volunteering overseas for several months, when I came back to the states I found that my account was past due. I contacted Sallie Mae inquiring about my repayment options, informing them that I 'm unemployed but trying to find money from relatives to help pay it off. I was also trying to help get access to my account online but they kept insisting that I have to talk to them and would n't help me access my account on the website so I could see my account information. As of this writing the representatives from Sallie Mae have told them there is no way to settle my account, and they did not help me get access to my account on the website. I feel as if they 're preventing me from accessing the information I need to make the best decision for paying my account off.
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
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|
On XX/XX/2016 I submitted a complaint about my student loan with Sallie Mae bank. The case number to XXXX is XXXX. I do not believe the response from the company was truthful. In their review of the case Sallie Mae referenced XXXX phone calls that were on recorded lines, XXXX was on XX/XX/2016 and XXXX on XX/XX/2016 On these phone calls the company said that they did not intend to harass me or my parents into making payment and the " consequences '' of not making a payment. They furthermore said that the representative informed me that that both loans would not be included in my repayment plan which they did not. I am writing to request Unedited Transcripts or recordings of these phone calls be sent to me directly. I believe that would settle the issue of wrongdoing.
|
| 07/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I hope this letter finds you well. My name is XXXX XXXX, and I am writing to formally dispute an account that appears on my credit report, which is associated with Sallie Mae. However, I must emphasize that I have never applied for this account, nor is it in my name. This erroneous information is severely affecting my credit profile and hindering my ability to proceed with a significant life event, specifically the purchase of a home.
I recently reviewed my credit report from all three major credit bureaus and discovered the presence of this unauthorized account from Sallie Mae. I assure you that I have never entered into any financial agreement or transaction with Sallie Mae, and I am confident that this account is a result of mistaken identity or identity theft.
|
| 09/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Sallie Mae XXXX XXXX loans taken out in 2016. Total amount of all 4 loans is around XXXX. I can not afford the payment of over XXXX per month ( since I graduated ) and I am and was considered XXXX. I believe I was on XXXX when I took out the loans. I have tried twice to file a XXXX discharge for the private loans. I had a federal XXXX discharge prior to taking out these private loans so that I could finish school. They will not discharge the loans because I am working part time ( even though I earn under the allowed amount by Social Security. ) I am now 17 days behind on my payment this month and they are calling me 4-5 times per day and demanding not only THIS months payments but NEXT months ... .I need help. This is discouraging. I am doing the best I can ....
|
| 05/29/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have three private loans with XXXX XXXX totaling to about 84 thousand dollars. The original interest rate were about 8-9 % but recent all of my loans have been bumped up to 12 %. That high of a interest rate is criminal. Because of this I have had to drop out of college and work to pay the loan off so because the interest alone would accumulate to an amount that would be un-payable in the future. My dad took a loan out on his credit card of the amount of {$28000.00} which he had the credit card company ( XXXX ) pay directly to XXXX XXXX. XXXX sent the amount on XX/XX/2018, however XXXX XXXX insists they haven't received it yet. Now we are collecting interest on two loans and XXXX XXXX does not care about helping us. Please help me and my dad, we are desperate.
|
| 11/06/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Sallie Mae Bank personnel can not give a consistent answer about whether or not funds wired via XXXX to SallieMae Bank from a domestic U.S. bank will be subject to a funds availability hold or not.
Two telephone reps that I have spoken with on XX/XX/2019 and XX/XX/2019 have said that inbound wired funds are not subject to funds availability holds.
However, I asked the same question via secure message to Sallie Mae, and their response was that a funds availability hold would apply.
At best, this is a serious discrepancy in information that Sallie Mae Bank is providing to customers. At worst, this is a deceptive business practice of telling customers that funds wired into new accounts are not subject to holds when, in fact, those funds are subject to holds.
|
| 05/11/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I was a co-signer on a Sallie Mae student loan. The primary borrower filed bankruptcy and ceased payments. I was not notified by the creditor that payments were late until AFTER the account went to collections. No voicemail 's, emails, or snail mail until after my near perfect credit score was damaged to the tune of XXXX points. Sallie Mae claims their fallible computer system shows notices were sent. They sent them to me for the first time as part of a XXXX complaint response at which point I confirmed I never received them the first time. Sallie Mae claims that removing this negative mark from my credit report is " illegal '' and a violation of the Fair Credit Reporting act, claiming they have no discretion to work with credit agencies to resolve this matter.
|
| 07/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I was attempting to get a XXXX loan for school from Sallie Mae. They did a hard inquiry on XXXX XXXX and then wanted a co-signer. They were sending me info that was incorrect and someone from Sallie Mae talked me into doing another application and said it would only be a soft inquiry and would not affect my score. This was only 29 days apart. Immediately on transition my score dropped and there are two educational hard inquiries on my file within 30 days. I know this is not correct and they should have only done one hard inquiry. I contacted Sallie Mae and they put it off on XXXX. I contacted XXXX and they said Sallie Mae has to send something. I want this inquiry into off my credit report. Please help me as neither agency will do what they are supposed to do.
|
| 10/24/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
Sallie Mae called my old phone number which is now my wife 's XXXX. They left a message stating that I was listed as a personal point of contact/Reference for XXXX XXXX . My wife was upset so we called the number back. The man that answered the phone identified himself as XXXX ID number XXXX proceeded to inform us that when we lived at XXXX XXXX XXXX XXXX, XXXX ca XXXX we were neighbors to this XXXX XXXX and they were trying to locate her so they are calling anyone who had an address near this person.
How can they list me as a personal reference to someone I have never heard of or even know? Is it legal to blatantly lie to someone when you are trying to collect a debt? We asked to be removed from their database. The number that called us was ( XXXX ) XXXX.
|
| 02/28/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
since my son started the XXXX XXXX XXXX, we been paying private loans for him, we still are paying and they are current thru XXXX. We also had loans thru Sallie MAe, this loans were been paid automatically, apparently Sallie mae and XXXX were no longer together ot they merge together and they stop taking the auto payments for Sallie MAe.
Only XXXX is been paid, we never got a letter/statement and the reason we didn't notice they stop taking the money is because the payments for XXXX went up. Now we come to find out since 2016 that we are in a collection agency and that agency is not willing to let us make payments, they want the full amount which we don't have. we have always paid his loans on time. please help! sallie mae is the worst company to deal with
|
| 09/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I graduated from XXXX XXXX University in XXXX 2016. I was told that I would start paying my loan six months after graduation. However, Sallie Mae made a mistake with my account and now it appears that I have a late payment with fees. I was not aware of this and when I tried to speak with a representative, they blamed the University. This is not an isolated incident. They also made a mistake with my sister 's account, last week. My issue is that they should have a record of my loan disbursement which would show my enrollment in school for the XX/XX/XXXX 2016. I feel as though they purposely make mistakes in order to charge extra fees. This is not right and I should n't have to pay for their mistakes. This affects my credit score. How do I proceed from here?
|
| 11/11/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
This is the second time in two weeks that I am reporting Sallie Mae for their actions and complete disregard of my rights as a consumer to make decisions for my finances as needed. After multiple rounds of misinformation by Sallie Mae staff, at all levels, and a failed attempt at a loan modification with them ( mind you my XXXX payments, for which I owe a lot more than Sallie Mae, are {$12.00} ) they proceeded to add my account on " disaster forbearance '' without my permission under the pretense of " courtesy '' when we all know they are just trying to make sure that my account do not go past due because I nor my cosigner ( a XXXX patient ) can make {$440.00} payments every month. Please someone do something. My next stop will be Senator XXXX 's Office.
|
| 09/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have consistently been paying more than the " monthly amount due '' on my PLUS loan. I understand that while my daughter is in school, I am only required to pay the interest, and expected that the overage was going to the principle. I tried to verify on Sallie Mae 's website that the overages were going to principle, but their website is very hard to navigate.
Today, I looked into it further and found that my " monthly amount due '' is less than my " unpaid interest and fees, '' therefore the overages were not going toward the principle.
I think Sallie Mae 's billing is purposefully deceptive and their website is purposefully hard to navigate.
Paying for a college education is hard enough without the lending institution misleading their customers.
|
| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
SALLIEMAE : They are supposed to be there for students, when you sign-up for student loan, but they tried to make your life miserable with continuous calls even during pandemic. They will mess up your credit Score for no reason and backed out on already approved loan while you are in school. They have incompetent financial management and will even call you on weekends and past XXXX most time. After you explain your struggles with repayment, they will continue to harass you and your cosigner for life. Stay away from them. Right now! I covered all the listed interests and a mount after their account is not recognizing it, already calculated interest rates for that same month. Random people and rude financial agents will continue to Harass you nonstop
|
| 09/03/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I obtained several loans through Sallie Mae to help pay for school, XXXX to be exact. The time is coming for repayment, I received a statement of what I would have to pay ( it was an outrageous amount ), so my grandmother kindly helped me and paid for two months, around {$660.00} total. It turns out that Sallie Mae did not apply that amount evenly to all the loans and XXXX of them became outstanding. I have called several times to have this issue fixed and it is STILL outstanding. Now they are lowering my credit score due to this issue that is completely THEIR fault. Additionally, they are also unwilling to work with me for a payment plan that I can actually pay. They also will not stop calling my poor grandmother due to this " outstanding '' loan.
|
| 09/02/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Qualify for a better loan than offered
|
|
Web |
Older American |
|
I am a co-signer on my son 's private student loan. He is entering his senior year of college and just filled out the paperwork for his last loan through Sallie Mae. The prior two years the fixed interest rate XXXX with me as a co-signer ) was 6.25 %. This year, the interest rate has increased to 9.25 %. When I talked to a manager, she said that the prior XXXX loans on my credit history made the interest rate go up. I have a good income, little debt and feel like Sallie Mae is just taking advantage of the fact that they have a near captive audience and can therefore raise the interest rate by 3 %, even with a co-signer. My son is attending the University of California XXXX. He has another undergraduate degree, so does n't qualify for federal loans.
|
| 08/20/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
I took out XXXX loan with Sallie Mae, back in XX/XX/XXXX for the XXXX XXXX XXXX XXXX at XXXX. Fortunately, I paid off that loan, and received a letter from Sallie Mae that the loan has been paid off, on XX/XX/XXXX. However, I recently started receiving calls from Sallie Mae that I owed money to them. When XXXX initial started reaching out this year, I was struggling with my XXXX and was receiving XXXX health services from the XXXX XXXX. Now, that I'm back on my feet. I looked into the details with my account with Sallie Mae. That's when I noticed Sallie Mae added someone else 's loan for the XXXX XXXX XXXX XXXX at XXXX XXXX to my account. Additionally, I have never even attended that university. Sallie Mae added someone else loan to my account!
|
| 06/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have been homeless for the past year and a half and lost my job due to company downsizing in the process. I contacted Sallie Mae in XXXX and informed them of this. I asked if it was possible to either get my monthly payment lowered, interest rate lowered or have payment go to principal balance in order to not default until my situation is better. They refused claiming there is nothing they will do. Since then they have been harassing me with phone calls and even called a friend that is listed as an emergency contact to inform them of my loan. They also quickly reported to the credit bureaus on XX/XX/XXXX causing my XXXX score to fall XXXX points which in turn caused me to lose getting a room for rent when my credit was checked on XX/XX/XXXX.
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I received a copy of my credit report and I have found the following items listed to be in error. Pursuant to 15USC1666b a creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.
I NEVER gave you, Sallie Mae, XXXX, XXXX, or XXXX, any written instruction to furnish any information on my consumer report which is a violation of 15USC1681b.
Your agencies have caused severe stress and XXXX due to the abusive and unfair practices.
|
| 04/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
I contacted the financial institution and requested to speak to a supervisor. I was promised on multiple occasions I would receive a call back because a supervisor was not available. I never received any calls nor written communication from the financial institution. I wanted to discuss my loans and qualifications for a future loan. Recently I applied for a loan and was told I needed a co-signer. I'm uncertain as to why I'm unable to qualify on my own. I'm still unable to get someone on the phone to assist me with my inquiry. I want to know why I was denied a loan on my own. I have just one more semester until I graduate and I begin working full-time. If they are unable to assist then I will consolidate my loans and take my business elsewhere.
|
| 07/28/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Good morning, Thank you for taking the time to look into this issue that I have with my private student loan company Sallie Mae.
Enclosed you will find a letter that sent to them regarding the drastic drop of 75 points in my credit report due to a derogatory remark. In addition to the letter I also provided my bank statement showing the Sallie Mae withdrawals that had to be made in order for me to continue with the 1 ) No derogatory remark on my credit report and 2 ) Money to be put down so I can get into the deferment plan due to my job loss from Covid 19. As you can see this letter was sent to them on XX/XX/2020, and still have no response from them.
Please help me get this matter resolved so I can get gradually get back on track.
XXXX
|
| 12/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
On XX/XX/2021 I sent a letter, by certified mail, requesting original instrument of indebtedness in its original form to Sallie Mae which of delivered on XX/XX/2021. The letter also asked for a response back on or before XX/XX/2021 ; no response was given. On XX/XX/2021 I sent another letter via certified mail requesting the instrument of indebtedness in its original form and requesting a response on or by XX/XX/2021, which was delivered XX/XX/2021 ; no response was given. On XX/XX/2021 I sent two notarized affidavits of mailing including copies of both letters requesting the above matters which was delevered XX/XX/2021 ; requesting the original instrument of indebtedness in its original form or the matter be settled legally and financially.
|
| 03/26/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Called lender, Sallie mae, XX/XX/2019 asked for lower payments options because of XXXX. The representative stated she would email the paperwork and I never received. I called back 2 weeks later and was told the paperwork could be downloaded on website stated I needed to make payment before I could proceed so I made a payment. This scenario has continued for 2 months. At this point they are calling my elderly mother, harassing all my family members while I can't even reach them by phone, email or chat.
I want a resolution that I asked for in my first attempt. They make no attempt to help me resolve my financial hardship.
I'm not including my phone number because I will receive no help just endless harassing robocalls.
XXXX XXXX XXXX XXXX
|
| 03/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I was unable to make payments for a while. I eventually was able to get back on track with a payment-plan. I have been making payments in the amount they set that are automatically being taken by Sallie Mae from my bank account. However, they are still calling, emailing, and sending mail to both me and my cosigner. They are claiming that I have not paid and that I am going to be put into default.
They also have not updated their website to show that I have been making payments or that there is even an agreed payment-plan in place.
I have asked three times for a copy of the payment plan agreement and they told me " we do not do that ''. I have no proof other than the fact that they have been taking money out of my account automatically.
|
| 06/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
|
| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have made every single payment on time. I have tried to get them to lower the interest rate ( it 's at 9.75 % ),. The last time I called them, they said there was nothing they could do, they could not refinance my loan, even though I 've paid every singe payment on time for the last 4 years. The gentleman I spoke to said the only way I could get the nterest rate lowered was to " be late on a payment, and then COLLECTIONS will call you, then you can negotiate with them about refinancing ''. Why do I have to go to collections before I can be considered for refinancing? I have a XXXX credit score, there is NO REASON for my interest rate to remain 9.75 %. It will take me XXXX more years to pay off my loan at that rate. Absolutely absurd.
|
| 08/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
On XX/XX/2021 My sister with whom I do not have contact with was contacted from XXXX XXXX bank asking information about me. On the same day my sons mother with whom I am no longer with received a call looking for my son for information. He is only XXXX XXXX XXXX. I called and spoke to them and was informed that they use a third party vendor for this information. All of this was unnecessary as I have had contact with them within the last month and my information has not changed. Following speaking with Sallie Mae my sons mother called and was able to access my account information and have him removed. I am not sure how they would have given her access to the account as she is not listed and has never been listed as a point of contact.
|
| 12/25/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I applied and was approved for a student loan of {$2600.00} from Sallie Mae. The loan was disbursed to University of XXXX on XX/XX/2021. I paid off the student loan out of my personal checking account at an amount of XXXX on XX/XX/2021 after realizing the interest rate is 11.25 %.
Due to family obligations, I applied for a leave of absence for the 2021 fall semester and was approved by University of XXXX. The university XXXX XXXX and XXXX XXXX staff has confirmed that the {$2600.00} was refunded back to Sallie Mae on XX/XX/2021. Sallie Mae did not disclose this information to me.
I contacted Sallie Mae by phone twice and explained the situation. However, I have not received a refund of student loan payoff amount as of XX/XX/2021.
|
| 05/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I contacted the CFPB back in XXXX or XXXX with problems wi th Sallie Mae. After you contacted them, they finally told me they did have a forbearance. Now, I still do not have a job. Every month they increase the interest. This month my interest sits on 3 loans : 10.375 %, 9.750 %, and 8 %. These interest rates are highway robbery, and every month they increase. How are students suppose to pay loans back? Student loans are meant to help students not destroy them. I am a single mother and struggling to get a job even after completing school. They make it to where I will spend the rest of my life struggling to pay back their loans. It 's only Sallie Mae that is highway robbery. My federal loans have been extremely nice and helpful.
|
| 11/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Our daughter took out a new loan for University XXXX XXXX in XXXX - I called Sallie Mae and told them to add payments for that loan to our existing set of payments. They indicated they would do so. Today, at XXXX, I received a robo call from Sallie Mae. They did NOT leave a message. MY daughter then called me and said they had called her, and that the account was past due {$100.00} ( {$50.00} for XXXX and XXXX ).
I tried to call them and got told wait time was excessive ( last time I called them, I waited on hold for over an hour ).
I went online and fought thru numerous web site errors ( unable to make my name match my bank account name, several password resets to be able to even log in ) ) managed to make ( I hope ) a payment.
|
| 01/04/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I called Sallie Mae on Thursday, XX/XX/XXXX, I waited almost and hour and half before I spoke to a live agent. After a one minute conversation with an agent I was transferred to a department that was closed and the call was disconnected. I called back on Friday, XX/XX/XXXX and told I was ineligible for forebearance, I had to keep automatic draft in order to remain enrolled in their hardship program. I was informed that if I took forebearance or took away automatic draft to prevent overdrafting my account I would not be able to enroll in the hardship program and my monthly payments would be {$4000.00}. I was informed that since sallie Mae is a private, they do not do income based repayments which is setting people up for failure!!
|
| 08/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I recently contacted Sallie Mae and I was told my account is up to date, I do admit to being late because Sallie Mae will not work with me and has made me choose between medication and doctor 's appointments over their payments and has refused to work with me on trying to lower the payment. Well my account is still showing a past due amount on my credit report so I asked XXXX to request updated information from Sallie Mae and Sallie Mae told XXXX that my account still has a past due balance instead of showing that the account was paid up to date last month. Is this not illegal and considered libel if last month, the reported information should show the past due amount was paid yet purposefully refused to fix this when requested.
|
| 05/15/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
On XXXX XXXX, 2014 my daughter started an Application online to borrow money from Sallie May. I agreed to co-sign her application. After SM disclosed their APR 11.99 % we decided not to proceed with them.SM ignored luck of my signature or copies my SSN, ID ( that was required for he loan approval ) and, having loan that was not legally established, they transferred money to the University. When we found out that SM sent money, refund to SM was requested. Due to bureaucracy, it did not happened immediately. SM started to charge me fees!!!!
Moreover, even though I was disputing fees they were trying to collect, they already sent false information to the Credit Report System! My Credit History score dropped due to SM false report.
|
| 07/11/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I am the co-signer of a Sallie Mae variable-rate loan. The loan rate is based on the monthly Libor rate.
The Libor rate has gone down. Sallie Mae has not lowered my rate which is currently 4.25 %. On Sallie Mae 's website they are offering the same type of loan, with autopay enrollment ( which I am enrolled in ) for 3.98 %.
I called Sallie Mae and was told the loan rate is based on when it was taken out. This does not seem correct since the loan rate is based on the monthly Libor rate which can go up or down monthly.
I expected loan interest rate fluctuation when I signed for this loan. I expected it to go up and down- not just up.
Sallie Mae is guilty of False Advertising to Students- casusing additional student debt.
|
| 06/03/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I 've called numerous times to try to get a payment plan set up and every time they send me to someone else or tell me there is n't nothing they can do, I currently have very limited income and so does my co-signer. I understand that I took out the loans and I want to pay them back but I 'm currently having a bit of trouble. I thought I 'd be ending college with a degree and a job instead I was XXXX on my campus and my grades suffered afterwards I went from deans list to academic suspension, I tried to get my grades up but without funding I was unable to rejoin school, now I 'm struggling to get back on my feet and Sallie Mae as made it impossible to work with them to figure out a plan until I can get a better job to pay more.
|
| 12/13/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have tried numerous of times to get my payments lowered due to being unable to pay almost {$500.00} a month and Sallie Mae refuses and still tells me I dont have any repayment options. I have explained my financial situation over and over and hav now been forced to be late or make payment installments on other bills to make sure Sallie Mae is paid on time since they are so quick to report to the credit bureau. I have reached out to legal representation and still Sallie Mae has done NOTHING. I think it is very sad and upsetting they know how much the cost of living is etc yet still expect almost {$500.00} a month. All I need is my payments lowered, I do not have problem paying them back just simply need my payments lowered!
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| 06/15/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Older American |
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I borrowed {$10000.00} and with interest occurring loan is up to XXXX. I've been making payments and most of the payments is credited to the interest. I tried talking to the lender to see if the interest rate could be reduced or if we could turn the loan into a fixed rate loan so that I may pay the loan off in 4 years without steady occurring interest. But they told me they can not do that and since the loan is current there is nothing they can do for me. I contacted them on XX/XX/2021 is the most recent time. There has been one other time I spoke with them but I can't recall the date. I would appreciate any assistance in helping to resolve this problem.I 'm on a fixed income and the person the loan relates to is unemployed.
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| 09/25/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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My daughter wants me co-sign on her loan. I read through the documentation and can not find a clause where it states there is no prepayment penalty, ( since I do n't want to pay 8 % for 15 years ). I called Sallie Mae and both an employee and manager told me that they do n't have it written anywhere. It 's implied. Well I do n't think that is legal. In every bank I ever dealt with there is always a disclosure statement that tells you the rates and rules of the loan. I find it hard to believe that Sallie Mae does n't do this and no one has ever brought it to their attention. My concern is that I would like to see it in writing that there is no prepayment penalty before I sign the loan. Thank you for looking into this matter.
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| 04/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have not received confirmation not certified testimony that your offices complied with the FCRA and all its mandated rules when it comes to reporting accurately. Therefore, you are to present to me with a certificate in testimony that the fraudulent inquiries presents in Exhibit C are in fact compliant and not subterfuge? ( Copied from AFFIDAVIT** ) All items listed in Exhibit B are fraudulent, invalid, inaccurate, not timely, and carry no documented evidence of their existence.To the least they have not be authenticated as per my requirements as you are damaging my character, creditworthiness and well-being by falsely stating those fraudulent non-compliant unverifiable inquiries on my report. ( Copied from AFFIDAVIT** )
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| 11/02/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I have ad repeated issues with the collection practices of XXXX XXXX from the moment I graduated from university. On XX/XX/XXXX, XXXX XXXX contacted my sister looking for me and she is not authorized on my account nor does she have a phone number listed on the account to by contacted. I called and made sure there was no phone numbers associated with my account that didnt need to bling there. XXXX XXXX representatives straight out refused to let me know where they got the numbers for my family from. At the time, my loan was less than 60 days past due at the time and I had been making payments every single month.
This morning, XX/XX/2018, XXXX XXXX representatives called me at XXXX which is not within the scope of the law.
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| 03/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am still in school earning my XXXX and Sallie Mae has told me they are deferring my loans until I finish my XXXX. However, they are still requiring that I pay the interest on the loans each month, even though I am not paying down the principal. By doing this, Sallie Mae is making more money off the loans because the interest payments will never go down until I pay the balance, but they do not ( and I can not ) require principal payments.
Essentially, they are taking advantage of the lenders by pretending to offer a " deferment '' when in reality, they know they are just getting more time to collect the highest amount of interest from their borrowers.
I pay over {$500.00} a month in these interest payments per month.
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| 07/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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My credit score was checked by XXXX and I am not sure why because they are a credit company! It made my credit score XXXX down and I have no clue as to why it would be checked by then. As far as I know it is an error along with the others included in the picture. Sally Mae was contacted by someone that was fraudulent in collecting my info to take out a school loan. I have since put these companies on notice, reported to every I could, called the police and now this feels like a last resort, why is this error happening!!?!
XXXX XXXX XX/XX/2019 XXXX inquiry never approved or permitted by me!
XXXX XXXX bank /XX/XX/2019 hard inquiry is FRAUD!! Not submitted by me. I have called local officials and put my credit on alert!
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| 06/22/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I made a call when I was struggling to make my monthly student loan payments about possible repayment options. They told me that if purposely missed my scheduled payment someone from their " hardship '' department would reach out to me within a few days to talk about repayment options. I did this and waited a few days and did not hear from any such department so I called again and was told that their hardship department was actually collections and there are no repayment options. I was completely mislead to believe that if I didn't make my scheduled payment a department would reach out to me directly about repayment options. I am still struggling to make payments and have received little to no help from the loan company.
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| 06/21/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
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BACK IN XXXX OF 2008 I SUBMITTED 2 COPIES OF MY POA TO SALLIE MAE. I WAS TRAVELLING IN AND OUT OF THE COUNTRY A LOT. THUS I WANTED MY MOTHER TO HAVE ACCESS TO MY STUDENT LOAN ACCOUNTS. TO ASK QUESTIONS, REQUEST DOCUMENTS FOR ME, MAKE PAYMENT, AND PROVIDE THEM WITH INFORMATION. WHILE TRAVELLING IN XXXX I RARELY HAD SERVICE AND WAS LATE ON A FEW PAYMENTS. THEY WOULD CALL MY HOUSE BUT WOULD NOT SPEAK WITH MY MOM. I PROVIDED THE POA AGAIN TO THEM VIA EMAIL AND FAX. THEY STILL WOULD N'T SPEAK WITH HER. CURRENTLY I SEND IN A COPY OF MY STANDING POA IN EVERY YEAR. SINCE THEY HAVE CHANGED TO XXXX I HAVE EXPERIENCE SIMILAR PROBLEMS. SOMETIMES THE PERSON WILL SAY YES WE HAVE IT ON FILE. OTHER TIMES THEY WILL SAY THEY NEVER GOT IT.
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| 12/01/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
Servicemember |
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Hello, My loan repayment recently went up from {$860.00} which was already a difficult payment but manageable to {$1300.00} ( XXXX is the due date ). When I called Salliemae to discuss lowering it back down the only offer received was Forbearance or a Graduate repayment program which lowered it to {$1100.00} for 12 months but then payments would increase afterwards. I cant afford to make these payments. I told them this and I was told We cant discuss adjusting your payments until your account is in collections. Im trying to be proactive and not have my accounts go into collections.. Im also trying to be responsible and do the right thing in paying my loan back. Im just currently unable to afford making those payments.
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| 02/19/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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This morning on XX/XX/2022 I receive a picture message from my co-signer giving a past due notice. Meanwhile Sallie Mae should be well aware that I have been having financial troubles with paying my loan. Every single time I call them its always an issue, every single time I call its always a problem, and every single time I call nothing seems to get resolved, and it seems to be nothing but an uphill battle every single month to get a reasonable solution. I have been dealing with this for six years and I am at my breaking point, because nothing seems to change. They are preventing me from moving on, and they will not help me refinance. I am beyond livid and I want a change now, and feel like I rightfully deserve one.
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| 01/13/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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My wife and I have a student loan with Sallie Mae. We made and payment to Sallie Mae and then followed up by calling because account was still showing up passed due. Once my wife and I called them and told them the information was incorrect and asked for issue to be fixed, they continue to investigate the issue and always said to us that the issue would be fixed in the next 2-5 business days and the issue never was fixed. We continued to call and nothing was done. I decided to end it and make the payment they said was owed. Once I made the payment, the company reported we were passed due and immediately my credit score took a hard hit. I then again called back and still nothing was attempted to be resolved or fixed.
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| 03/12/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
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Hi there, My name is XXXX XXXX and I have just started repaying my student loans. I have been paying {$25.00} each month ( or more ) to keep my interest from growing on each of my loans. Although I've been proactive in this my interest rate with XXXX XXXX is 10.75 % on my first loan of {$9700.00}, 10.75 % for {$9400.00}, and 8.625 % for my final loan of {$6100.00}. I looked into refinancing but am unable to since I don't have much of a credit history to be able to refinance. My first payments were withdrawn this past month on XX/XX/XXXX and this is not including my government loans that mount up to $ XXXX. Please let me know if you have any questions, I'm happy to pass along any additional information.
Best, XXXX
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| 01/24/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
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I filed a complaint already back in XXXX saying that Sallie Mae would not work with me about lowering my monthly payment. They called me during work and when I was off work they were gone for the day. And they said they would send me a letter and I never got one. They closed my case saying that it was resolved when it was not. My loan monthly payment is more than I can afford. I have to get health care and dental care and I wont be able to afford it as my payments continue to sky rocket! I now have to choose between food or gas. Because I have to save up money for my loans I have XXXX dollars to my name to last me for two weeks until I get paid and I have to save that pay check to pay for Sallie Mae and other bills
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| 10/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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|
Web |
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I have XXXX loans from Sallie Mae. Over the course of six months, I enrolled twice in a payment plan. Making only XXXX a month they put me on a plan that would have me making $ XXXX monthly payments. I was denied twice this plan and XXXX XXXX accounts the company did not contact me to let me know. The second time this happened Sallie Mae had my bank account information and began taking out a total of {$740.00} in the form of autopay. Something I had never authorized. This cost me money that was supposed to be in my account to not be there, as well as returned check fees charge by my bank when the sufficient funds were not available, since the amount Sallie Mae was attempting to take out was higher than agreed on.
|
| 07/30/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I made a payment online and received a payment confirmation email on XX/XX/XXXX. The due date for the payment was XX/XX/XXXX. Then noticed a few days later I started getting late notices ... .I tried emailing them but their email returned invalid. I checked online and saw that they doubled my pay as well as added a late fee. It went from XXXX to XXXX and added another XXXX equal {$160.00} I need for them to accept the payment that I already made as well as remove any late pay that they would attempt to report to the bureau. This is predatory because they know I'm trying to get into an income based payment plan and their policy requires that you have 12 consecutive on time payments to qualify. This is predatory.
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| 10/01/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Problem accessing account
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Web |
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I bought a CD from Sallie Mae in XX/XX/XXXX. Unlike other institutions from which I have purchased CDs, I have no way to view my account details on the mobile site nor can I view tax documents. I was just looking for details on when this CD will mature, as I have received. I notification. I was shocked to discover it is maturing this month- for the second time. Evidently in XXXX, the first CD matured and Sallie Mae did not notify me. At all. And this rolled into another one-year CD, making nothing. Fortunately, I made about as much as I would have in a savings account, but it seems shoddy at best and deceitful at worst that Sallie Mae doesnt make this information more clear or notify account holders in any way.
|
| 10/07/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
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Good evening, I contacted Sallie Mae XX/XX/2022 to request for a loan modification that Sallie Mae suggested that I take as I had just lost my job. They said they could not help me because I was NOT in a financial hardship yet and to try calling back in a month. As I have been trying to contact Sallie Mae for the last 3 days which are XXXX XXXX, XXXX, XXXX around XXXX each day, I'm getting a recording indicating to call back between normal business hours between XXXX & XXXX XXXX Eastern standard time. I live in Connecticut and was calling hours before they closed. I need to get in touch with them as every day that goes by my credit report is taking a hit.
Thank you for your time and attention in this matter.
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| 12/28/2019 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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|
Web |
Older American |
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I made the mistake of co-signing a Sallie Mae student loan with my Grandson. After a miserable year of dealing with them, the loan was paid in full.
Apparently, my granddaughter has a loan with them and my wife and I ( both in our XXXX 's ) are in no way involved with that loan. Sallie Mae has called both me and my Wife about contacting my Daughter and Granddaughter about the loan.
If the calls are not in violation of law, they are a form of harassment and a collection practice that should not be permitted. I will not be involved in the collection of any loans that I am not a party to. Secondly, we are both on the National Do Not Call list and it seems as if these calls are a violation of that Federal Law.
|
| 07/13/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
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Web |
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5 calls within 6 hours ( from XXXX to XXXX ). I have snapshot of calls on my phone. This is my sisters debt that I cosigned via Sallie Mae for school loans. They know I am not primary. She did not receive any calls today. She has scheduled automatic monthly payments with them that come out on XX/XX/XXXX ( today is XX/XX/XXXX ).
XXXX XXXX is the number that called and XXXX was the name given on the voicemail.
As a night shift worker who sleeps during the day these calls were extremely disruptive and I am quite annoyed that despite numerous communications via my sister and I they continue to 'prematurely ' harass me for a payment that is not even due yet. Hopefully this complaint helps rectify that. Thank you.
|
| 01/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
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Private student loan with Sallie Mae, the amount of payments are the same amount of my Che k. My mother and I have talked with a man by the name of XXXX XXXX XXXX XXXX XXXX XXXX. My parents are co-signers and retired he is trying to make them pay what my check wo n't cover. I am working and can not the amount of XXXX month after car insurance phone medicine and living expenses. He is very nasty I am paying on my student loans but not original amount XXXX a month XXXX XXXX said they do n't work with lowering payments and payment plans. I just want to pay what my little job afford me to pay. He did not put down living expenses of anything else, how can the XXXX sit by and let these cold hearted stay in business.
|
| 03/30/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
As with most creditors, Sallie Mae pushes to promote paperless billing. Their online solution to manage payment is particularly frustrating as it provides little useful information and makes it difficult to understand how much you owe for a given pay period. The " due balance '' only relates to what is due that day, so shows {$0.00} until your payment is due, meaning once you respond to this you payment is late. Any reputable creditor shows what is due for your next payment and provides easy access to your statements.
I believe the Sallie Mae method of operation is knowingly unclear with the intention of confusing customers to be forced to pay late charges which exceed the normal monthly finance charges.
|
| 12/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I went with XXXX to pay for college. I went with a variable rate, as I didnt have much choice. The interest rate started low ( which is still high ) at 11 %, but over the years they pushed it up to 12 %. I called them before the pandemic about what to do to get the rate down and I was told tough luck. I have always payed my loans on time, and I pay more than the minimum payment. Ive noticed in the past couple months that they have jacked up my interest. Last month it was 13 % and this month is 14 %. I owe XXXX on the loan and they are making it extremely difficult to successfully pay it off. Especially since they are XXXX up the prices in a recession when I can barely afford bread, milk, and toilet paper.
|
| 10/21/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
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I graduated from XXXX XXXX College with around {$70000.00} in private student loans from SallieMae with a very high interest and around {$30000.00} in federal student loans. I was hired right away as a XXXX with a salary of {$36000.00} a year. My total payments a month are {$760.00} for my private loan and {$160.00} for federal loan with a total monthly payment of {$920.00}. My monthly income is {$2000.00}. Which means just about 50 % of my income is going to my student loans. I am unable to live off of the remaining money. I have tried to refinance ; however, they say that I can not because of my debt to income ratio is too high. I am stuck with this huge student debt that I am not able to pay and live.
|
| 05/17/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
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I called Sallie Mae after they continued to call and email close to 20 times a day and leaving voicemails threatening that I better call them. I have called several times with them and discussed my financial hardships and that I can not afford to pay over XXXX dollars a month for a student loan. The last lady that I spoke with was so rude and belittling to me and I was absolutely offended. she told me that I shouldnt have went to college and got the loan if I knew I couldnt pay it back and its not their fault I dont have the money and that if I didnt pay over XXXX dollars right then that they would mess up my credit. She did not try to help she was just rude. Who would say something like that to someone
|
| 09/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Didn't receive advertised or promotional terms
|
|
Web |
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|
I applied for a SallieMae credit card offer through an e-mail solicitation ( XX/XX/2021 ) promising a {$200.00} cash reward after spending {$1000.00} in the first three months. Upon approval, they had switched the reward to a 2.5 % bonus in a thoroughly confusing approval screen. I had to wait four months and after not receiving the {$200.00} cash reward I spent endless phone calls an e-mails with their reps to no avail. They only kept repeating I had accepted the 2.5 % bonus when I had an e-mail saying NOTHING about a 2.5 % bonus bit it DID offer the {$200.00} cash back. They refused to even look at the e-mail. And, BTW, they are NOT EVEN paying out the bonus at 2.5 % -- it's only been paid at 1.25 %.
|
| 11/02/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
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I am writing this letter about a Credit Bureau dispute with Sallie Mae. This account is up to date. I have uploaded a School Verification form twice. I have also spoken with 3 different counselors from Sallie Mae and I was told this would be taken care of. I have been harassed by this company every day since XXXX, 2020. I do not owe anything at this time except monthly payment that I have always made on time. My daughter has an in-school deferment that they have and have not processed. I am requesting they take off the extra monies, fees and send a letter to the credit bureau to restore my score. Sallie Mae needs to update my account and halt the harassing phone calls and take care of this matter ASAP.
|
| 02/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I just pulled my credit report, and discovered that a late payment was reported on XX/XX/2018 for my account # XXXX.
Due to various circumstances at the time I fear that I would be unable to make my upcoming payments on time, because of this I applied to put the loan on forbearance which I was approved for. I was instructed that I would be debited a portion of the payment to activate it but apparently the payment was never received according to what a rep told me over the phone which is why the loan was not put on forbearance and why I have this late payment. They charged the wrong bank account! I did everything I was suppose to this is completely their fall and they wont take responsibility for it!
|
| 06/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
On XXXX XXXX, 2017 Sallie Mae withdrew {$670.00} from my bank account unauthorized. My loans were approved to be in forbearance until XXXX XXXX, 2017. {$150.00} was taken for the forbearance on XXXX XXXX, 2017 and applied across my loans, confirmation was given. The additional money the took unauthorized cause overdraft fees totaling {$100.00} dollars. Sallie Mae agreed to refund the money but it will take at least 2 business days leaving me with no money for gas or food. I am currently 3 months XXXX and they have cause extreme hardship and XXXX. They also refuse to pay two further overdraft fees they caused due to over drafting my account. The total over draft fee they refuse to pay is {$180.00}.
|
| 09/21/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have received frequent calls-multiple times a day from the company. I have not contacted as I have a third party contacting them and they refuse to stop. Today XX/XX/18 I spoke with a representative and they stated they would not stop contacting me until I set up a payment plan. I informed them I would not be doing that as I had a third party company and they stated, they do not work with them and I would be wasting my time. They continued to stated they were not harassing me with all these phone calls. They also reached out to family and friends ( some I had not spoken to in years ) to get a hold of me. They told them they are trying to get a hold of me as I have connections through those people..
|
| 11/30/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American, Servicemember |
|
Four years ago I co-signed for my grandson to get a student loan. I was told by XXXX that if my grandson made 12 consecutive payments without being late he would be able to release me from the loan. Well I made sure my grandson paid his bill on time so that I could be released. My grandson put in the release form after making the twelfth payment. He received a letter back from XXXX stating his request had been denied.If I had known this would happen, I never would have co-signed. Im sure they want to keep me as a co-signer due to having a credit score of XXXX but that wasnt the deal we made. Can anything be done about this? Theres has to be a law against these companies ripping seniors citizens off.
|
| 04/24/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I requested student loan from Sallie Mae to pursue a medical program ( XXXX ) at XXXX XXXX. Since this was my first experience dealing with banks and financial institutions, Sallie Mae bank created several loans with several accounts with different interest rates varying roughly from 7.00 % to nearly 20 %. Unable to recall all the technical details and exact numbers. I started making interest payments only for quiet some time. Now the bank is squeezing me real bad. They are obligating me to pay more than {$3000.00} each month and I am expecting them to increase this month in the near future. I just started working as an entry level XXXX XXXX and basically my whole monthly earning goes to Sallie Mae
|
| 08/31/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae has been harassing me since the day my grace period on my loans ended. I have received calls as many as five to ten times a day, and I have discussed how I am unable to make payments due to financial hardships and lack of help from my parents. They refused to work with me, so I stopped answering their calls and changed my number. Eventually, friends and family members expressed their concerns over my loans and told me Sallie Mae kept contacting them about me. Sallie Mae now calls my work, and when my coworkers hang up on them they call back in a rude tone, demanding to talk to me. They have even talked to my Human Resources manager. It is not okay to mix personal issues with work issues.
|
| 12/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
This letter is to inform you that XXXX has failed to respond to my inquiry dispute letter that i sent via certified mail on XXXX/XXXX/XXXX. As a consumer, I have rights under the FRCA and Federal Law mandates that I receive a response to my dispute letter within 30 days of receipt of my dispute letter. According to the USPS, XXXX received my dispute letter on XXXX XXXX. Please remove the following inquiry from my report as pursuant to 15 U.S.C 1681b section 604 ( c ) ( 3 ) of the Fair Credit Reporting Act whereby a consumer reporting agency shall not furnish to any person a record of inquiries in connection with a credit or insurance transaction that is not initiated by a consumer. Sallie MaeXXXX.
|
| 10/22/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with rewards from credit card
|
|
Web |
|
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Multiple problems but the 1st is with the sign up rewards bonus. I was supposed to get {$200.00} sign up reward after spending {$1000.00} in the 1st 3 months and that never happened. I'm also supposed to get 1.5 % rewards on each purchase but that ceased without notifying me.
There is a separate problem with payment processing. It took them 45 days to process a payment one time. Now, they have a payment " on hold '' and are not allowing me to use the card. My current balance is- {$390.00} ( because of the delay in payment processing ) so they actually owe me {$390.00}.
This is the Sallie Mae XXXX Credit Card. My limit on the card is {$7000.00}. Calling their customer service is not effective.
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| 02/19/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I 'm a XXXX, XX/XX/2016.. Since XXXX I have had to move back to my home town and dealt with being jobless for several months only to get my first payment set up to be over {$1200.00}. Being jobless, and my cosigner passing due to a hit and run, I was forced to go into deferment. I was not offered any income based solutions and with working XXXX part time minimum wage jobs I still ca n't afford it. Deferment is now up and upon trying to pay and getting another Deferment I 'm met with only computer operated messages and no help. Im going to delinquency now and hopefully can defer when theit office is open on Monday. Largest privatized loan agency for students and closed on the weekends. Great plan.
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| 03/22/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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Sallie Mae has been informed - via US Mail to their normal payment address twice, and via telephone more than a dozen times - that it is inconvenient to receive phone calls due to my work schedule. They started calling nonstop ( 8 times to me so far today, 7 times to my cosigner ) yesterday and today, even though a payment was scheduled on their website and they have been informed of the scheduled payment. I 've spoken with 3 different people over 2 days ; 2 of those people stated I should not be getting calls, and that they had removed the phone numbers from the account.
In my state, FDCPA applies to first party creditors. I have cited section 805.c of the FDCPA to them on numerous occasions.
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| 08/15/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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This is in regards to Sallie Mae : Working with that private lending company, I XXXX XXXX and was in a Forgiveness program for a yearduring that year I received a job in my career field. I called the company to see if I can lower my monthly payments because 1. ) I have a mortgage to pay 2. ) I have a child on the way I need to pay for 3. ) they expect me to pay {$1400.00} a monthly for my loans. I talked with the company to see if I can get it lowered with my income to Bills/debt ratio and they told me no. Ive tried everything and they will not lower my monthly payment. Its going to make me lose a lot in life. I can not physically afford to have a child or a home due to these monthly payments.
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| 01/31/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I have XXXX Sallie Mae loans. I just finished school in XXXX and now they are constantly wanting money. They told me they do not have the same plans as Federal Student Loans. I do not have a job, yet. Usually, they wait 6 months after school. Sallie Mae did not even wait a month. Then, they made me pay late payments when I do not have a job. They told me they had no income driven plans. So, now I have to do forbearance with a rate of interest 10.25 % which is ridiculous. I have XXXX Sallie Mae loans when I looked at the total interest, I nearly passed out. On XXXX loans, they want to charge me XXXX dollars. The total I took out together was XXXX dollars ... XXXX is interest is highway robbery.
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| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Got a full time job in XXXX XXXX. Graduated in XXXX XXXX. Suddenly in XXXX XXXX, my payments increased from about {$200.00} a month to over {$700.00}. Tried to apply for a different repayment plan so that I can afford to live, but they told me I ca n't since my dad is a cosigner ( who definitely will not be making payments for me ). Operator then misled me into a Forbearance agreement so I could get a reprieve for XXXX payment. Also said I ca n't try and remove my dad as a cosigner so I can get a new repayment plan. When checking online, is shows me that I ca n't remove a cosigner if I 've been given Forbearance in the past 12 months. Now I 'm stuck paying over {$700.00} a month by myself.
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| 10/04/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I have asked numerous times for help from Sallie Mae and continuously they have done nothing but offer forbearance I finally caught back up and again ended up falling behind. Today I received a call from their corprate bank asking to help resolve the issue. After several times of being cut off from speak the lady only repeated that they have given me the loan and now I need to pay them back. When I ask for options and help she instead of offering help from the company told me to ask my friends and family for money and told me to try filing for wellfare and food stamps. They refuse to offer me anything because my loan is so small. And said all they could do is come down a dollar on my loan.
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| 06/30/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Sallie Mae makes it difficult to apply my extra payments against the highest interest loan. I have complied with their rule to send instructions with each payment. I send a separate piece of paper with instructions on how I want my payment applied but now they are not following my instructions. Their toll free customer service line puts you into a recording that does not give you the option to speak about billing problems. I only got an alternate contact number by choosing the option to apply for a new loan. The new contact number is only open from XXXX - XXXX. I feel that Sallie Mae is playing games so that people will give up on having extra payments applied to the higher interest loans.
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| 06/24/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I called Sallie Mae to place my account in forbearance but the agent handling my case refused. He kept reinforcing that there isn't any options to postpone the payments. Meanwhile, the male agent begin to mock my tone of voice. Irritated, I asked to speak with his manager.
After being transferred to his manager, she restated that I don't have any option of putting the account in forbearance, because of some plan they unknowingly reenrolled me in.
Initially, I agreed to a repayment plan for 6 months. The 6 months were up but I continued to pay down on my loan. Due to financial hardship I am now unable to pay, so i called to get repaying postponed, but they denied any form of helping me.
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| 01/03/2022 |
Yes |
- Checking or savings account
- Savings account
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- Opening an account
- Unable to open an account
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Web |
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I have spent the last 1.5 hours trying to open a money market account with Sallie Mae I had an account several years ago. I tried to use the ID I had before and it returned an error that I do not have a current account. I tried to call and get help but no one was able to assist. i spoke with a man first who could not help. he transferred me to a voicemail that said everyone was out on holiday ( This is XX/XX/XXXX ) I called back twice and spoke with XXXX who was very unhelpful and hung up on me. I then spoke to XXXX. She tried to help but did not.
I have spent TWO hours trying to set up a Savings account and customer care will not assist.
This is ridiculous! Horrible customer service.
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| 12/28/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
Servicemember |
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On XX/XX/27, I called Sallie Mae to update them on my XXXX status. I took on a XXXX XXXX that never paid me, and tried to see if they would work with me to halt payments until I am working again. I've been having issues since XXXX when I initially started the new job. Had to deplete my XXXX to make my XXXX payment, plus pay off other bills. I have spoken with other creditors and lenders, and this is the only institution that is giving me issues. This is also the most expensive bill that I am paying. Sallie Mae is requiring a payment that can not be made, meanwhile I'm having to battle housing insecurity because Sallie Mae wants their money with their predatory 12.5 % interest rate.
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| 08/22/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I switched jobs and informed sallie mae i would not be able to pay on time. They told me that I would have a 15 day grace period and their would be a late fee. I said i would not be able to make it in that window. They said too bad you'll need to speak to collection the person i spoke with refused to let me speak with his supervisor. Wait a week until your bill os past due. When i called i discovered that my $ XXXX monthly bill had a late fee which doubled it to XXXX. I sat on hold trying to get to collections for over an hour. I used their online customer service to temporarily change my payment plan. However my complaint is bring filed due to the predatory nature of their practice.
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| 01/11/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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I have a student loan though Sallie Mae Every month the day my payment is due I start receiving multiple calls a day until it registers in their system that I made my payment. So if I pay my payment on XXXX, but it doesn't register till XXXX I'll still receive multiple calls a day until XXXX. Sometimes as many as XXXX calls a day regardless of if we answer the phone or not and regardless of what I say to them.
Today for example I received a call from them at XXXX and spoke to them at length to explain I would make my payment when my check got deposited, they persisted I told them I would pay it as soon as I got paid. They called again at XXXX, XXXX, XXXX, and XXXX I did not answer.
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| 09/10/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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Hello, I received a Smart Option Student Loan from Sallie Mae in XXXX of 2014 in the amount of {$5000.00} to supplement my living expenses while finishing XXXX XXXX. I am still in school until XXXX of this year. I filed for chapter XXXX bankruptcy last fall and was discharged in XXXX 2014. Sallie Mae started contacting me last week stating that this loan ( unlike my others through the Federal government ) is now due in full because it is ( 1 ) private and ( 2 ) ca n't be discharged and that the ( 3 ) contract for this loan is now null and void. Sallie Mae is now looking to receive payment in full on this loan within 12 months, and doing so would require payments of over $ XXXX/month.
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| 01/20/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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They were not willing to look at my solely income to come up with a flexible payment instead they are using my co-signers income to base my monthly payment which they should only use mine. The representative was rude with me and my co-signer as well. As well as the representative told me that I only had one option. This is jeopardize my financial stability. It appears Sallie Mae is trying to set graduates from school with failure, that is how it appeared with service from representative. My monthly income is XXXX not including my daily living such as rent, car insurance and daily necessities and still is causing XXXX XXXX. The representative only said it was going to last 12 months.
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| 01/30/2020 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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XX/XX/XXXX- I took the forbearance option because the payments that Sallie Mae demanded got out of control XX/XX/XXXX- they did a financial check of me and my co-signer. It was determined that we did not make enough money to keep a roof over our heads and be able to pay what they were requesting. We told them how much we could afford, but they still refused to go down and only went to {$800.00}, which we determined there was no way we could afford.
XX/XX/XXXX-XX/XX/XXXX- tried writing letters dm requesting written communication to figure out payment plans. They would not respond and they still will not work with me. Now I am at risk of default because they are refusing to help me.
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| 06/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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XXXX XXXX is my loan provider. I have XXXX at 11.875 % rate. I have asked XXXX XXXX to provided me with a full amortization schedule to show how much i would pay every month in interest and principle for the life of my loans. They refuse to do that and refuse to give me the calculation they are using to determine my monthly payments. So for all i know they are charging me more than they should be while going unchecked. This company should not have the ability to charge such a high rate on government funds. They are my smallest loan amount but largest payment. I am barely keeping my head above water with all my debt and i can not do anything else to help my situation. Please help me.
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| 04/01/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
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Me and my wife cosigned for student loans for our nephew for over $ XXXX. The student made no effort to pay and we're getting stuck with the full amount. The lender, Sallie Mae, made very little effort to go after the student and came right after the cosigner. They setup robo calls to our jobs and we both got in trouble. We've been paying now for several years and Sallie Mae is satisfied and still making no effort to make the main borrower, the student, responsible. At this point it's like the student is off the hook for all the loans and we are are struggling as we approach retirement age. Sallie Mae acknowledges on my calls that they are not going after the student for payments.
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| 03/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I did not authorize anyone employed by these companies to make any inquiry and view my credit report. This is a violation of the Fair Credit Reporting Act Section 1681b ( c ) and a serious breach of my privacy rights. Please validate this information with these companies and provide me with copies of any documentation associated with these accounts bearing my signature, authorizing an inquiry. In the absence of any such documentation bearing my signature, I formally request that these fraudulent inquiries be immediately deleted from the credit file that you maintain under my Social Security number.
XXXX XXXX XXXX Inquiry : XXXX XXXX, 2020 XXXX XXXX XXXX Inquiry : XXXX XXXX, 2020
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| 09/20/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted my final payment in full on Saturday, XX/XX/XXXX to Sallie Mae. The payment continues to being identified as processing on Sallie Mae 's site. This is accruing interest because the processing has not cleared, even though I completed the pay-off amount/final payment.
I reviewed my bank statement, and the payment has not reached my bank. There isn't a charge at all for the transaction. This is abnormal. I have paid off two other loans from Sallie Mae, and it has never taken this long to process a payment.
I reviewed my credit report, and they are running checks on it. This is inappropriate, and calls into question their cooperativeness and intent toward borrowers.
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| 07/12/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My account right now is in deferment. I have been making payments and I noticed my overall amount I owe has gone up. I looked into it and saw they upped my interest rate to 10 % on my lower loan. I had no idea. My loans are in deferment because I 'm currently in school and they increase my interest rates during this process. These rates are so high I will never be able to afford these and they did all this as my loans were in deferment, making all the money I have been putting down completely pointless. They are trying to make this impossible for me to ever pay back. They can not increase my interest rates whenever they like to such high amounts that I cant even afford anymore.
|
| 09/30/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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My loan has been paid in full and the check was received on XX/XX/XXXX. I have the USPS tracking info.
I have tried to call Sallie Mae to explain that the entire amount was paid but each time I call I am disconnected when transferred to escalations. Apparently, escalations handle this issue by paying the account in full.
I have also tried to email customer service to inform them of the status. However, it's impossible to get to a real human being who is able to help you as the consumer. I'm quite concerned about this company and their practices.
I just need them to apply the funds to my account, close it, and then to report it as paid in full and to stop contacting me.
|
| 02/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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We have reached out to sallie Mae to lower and remove the co-signer name from the loan account. The payment requirements states the account payment can be up to 12 months or paid for 12 months. This company continues to report inaccurate information as well as refusing to take the co name off when the burrowed has provided paystubs showing hes able to pay the account. This organization failed to work with me and has destroyed my credit in the process while me trying to get my education to advance betterment for my life. This is emotionally and financially stressful for me. I am seeking intervention in this matter. I need removal of the co-signers and reasonable payment plan.
|
| 01/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
Sallie Mae has been applying anywhere from one-third to over half of my monthly payments towards interest, rather than all of it applying to the principal, which is what I was under the assumption it was going toward. This is a trick to get me to pay more money in the long run and I did not approve it. I wanted all of my payments to go toward the principal amount of the loan. This is scamming business. Also, they have raised my monthly payments rates despite me having taken out locked interest rate loans. I am supposed to pay the same amount every month and they 've changed it in the last year without any indication that it was being changed or why. This company is a scam.
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| 11/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
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On XX/XX/XXXX, I received an email from Sallie Mae stating that my billing statement was available online. I clicked the link in the email to view my billing statement. The page that opened said " Bad Request. '' I tried again on XX/XX/XXXX and XX/XX/XXXX, with the same result. I can not access billing statements by logging into my account at www.salliemae.com. The only way to access billing statements and other correspondence with Sallie Mae is through the link in the email. With other lenders or servicers, I can access billing statements and other correspondence by logging into my account at their website, but the same is not true with Sallie Mae. It 's very frustrating.
|
| 11/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I had talked on the phone with sallie mae back in XXXX in the fall. Roughly XXXX. The rep I talked to told me that we would put me on a payment plan that would help me pay off my loans and not accrue constant interest. This was a lie, not only did they continue to charge me money during COVID, even when I told them about not being able to work/losing work because of COVID, they never gave me my payment plan. When I tried talking to them they denied this, over and over.
I missed one payment, and they have been harassing me nonstop, sending me 10 texts a day, 6-12 calls and voicemails, and at least 2-3 emails per day about it.
This company is disgusting in their practices
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| 06/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
Older American |
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XX/XX/XXXX XXXX XXXX approved a fraudulent student loan # XXXX loan type XSPP for {$4500.00}. They said they may have used electronic signatures without my presence. This is not a practice of due diligence. I was notified of default whoch took until XX/XX/XXXX to resolve with help from XXXX paid by taxpayer dollars as was report filed by local police paid by taxpayer dollars and caused XXXX and XXXX XXXX to me as a victim of avoidable fraud. XXXX XXXX is guilty of a practice that harms many types of consumers as a private institution. Many think it is a governmental entity unfortunately. I was forced to freeze my credit which hampers activity as simple as utility billing.
|
| 03/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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I was attending school at the XXXX XXXX film school in XXXX, so in my 6-7 month period everything was okay I passed all my class when I had to take off school for a little bit to work and help my parents financially, couple months past and I was ready to attend school will first day back they decided to restart my classes that Ive already took and really wasnt a academic course that Ill earn credit towards my degree, so I tried to make a complaint to my student advisor but nothing really happen then within a week I was kicked out of school for not completing my XXXX accelerator program and was still billed for the full tuition even tho I wasnt allowed to attend anymore
|
| 01/15/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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Sallie Mae is the loan company, however XXXX XXXXXXXX XXXX is the school. Currently there is a open application with the Borrowers Defense ( US Department of Federal Student Loans ) for this student loan due to a school closure and the school making promises to me in which they did not fulfill but still want me to pay. XX/XX/2021 when contacting Sallie Mae the company stated it is not their problem the school closed nor does it matter I have a approved forbearance with US Dept. of Fed. When contacting the Borrowers Defense they have all student loans on forbearance. Sallie Mae continues to be harassing and does not take into account the forbearance currently on file.
|
| 08/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I continue to receive calls and letters from Sallie Mae / XXXX. I have made several attempts to speak with a representative to enroll in repayment plans. The representatives states that they do not offer income based repayment plans only short term forbearance payment plans.
I have be ignored of my complaints, they have provided inaccurate information and offered only high cost repayment plan.
My research of my loan compared to other student loans I received a subprime high interest rate and terms.
My co-signer has made request to become released from the loan and has been ignored of her attempts.
I am interested in the income based repayment plan. ( PAYE ).
|
| 08/12/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
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I have been out of school for almost a year & a half at this point. I started making my student loan payments about 8 months ago. When I first took out loans via Sallie Mae I was told the re-payments would be low and feasible. So I did it. I took out about XXXX with Sallie Mae. My first statements showed XXXX a month payments. I called and asked how that could be, it was n't feasible as promised & a 10 year payment option is not doable for my situation, I was told 10 years is all they can do and they had no solution for my situation. How can this be? I 'm struggling to make ends meet and climb deeper in debt each month just so I do n't miss a payment via Sallie Mae.
|
| 11/09/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
I applied for a XXXX dollar loan with XXXX XXXX to attend XXXX The XXXX University In XXXX for Fall of XX/XX/2018. XXXX took the money before I ever even got to register for classes. I attended there for less than 24 Hours and came back to US and Informed XXXX XXXX That they needed to Cancel the Loan seeing that I wasnt a student at XXXX. XXXX XXXX said they couldnt Cancel because XXXX Took the loan already but XXXX took the loan during the summer before I was Officially a student. Ive asked XXXX XXXX and Have tried to explain my situation to XXXX XXXX and explain XXXX Fraudulent Actions and they have been no help and the XXXX is putting a big toll on my family.
|
| 02/28/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am a cosigner for Sallie Mae loans for XXXX sons, XXXX in college and XXXX graduated. I am paying the loans online monthly manually. I routinely pay them at the same time together. I pay them from the same personal checking account. The past few months, one of the payments is always rejected, the one that I make last. I have called customer service on multiple occasions and they refuse to help. They can not explain and they refuse to allow me to speak to anyone else. My bank is not rejecting the payments and in fact is not receiving the second payment withdraw request. I normally have a balance of several thousand dollars so there is never a low balance issue.
|
| 08/16/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I divorced my ex-husband in XXXX. At some point after our divorce was final, he opened a student loan with SallieMae and they included me on his loan without my consent. To this date I continue to receive collections correspondence for his account stating that I owe the money. I have contacted SallieMae multiple times regarding these letters and the loan. Every time I call them, they assure me that I am not on the loan and that they have removed me from their mailing list.
Today I received another letter stating that his loan will be reported to my credit bureau for non payment.
The customer identification number is XXXX.
My ex-husband 's name is XXXX XXXX
|
| 10/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae is engaging in harassment tactics to attempt to collect payment. From having XXXX, I know that it is not legal for companies to engage in such practices. They call me several times PER DAY, and many of the calls are during work hours. This is completely inappropriate. It is also entirely inappropriate for them to call my mother during business hours. As of today, I have written them a letter demanding that they stop immediately. I will file an additional complaint if they do not adhere to my demands. Any of the times I have answered their calls, their agents have been incredibly rude and/or condescending. I will not stand for this kind of treatment.
|
| 05/30/2021 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Sallie Mae dropped the ball with the repayment plan and did not do as they stated they would to fix the incorrect information on my credit and my co-signers credit report.
When calling to resolve the issue there was a run around, never speak to the same person. Ive reported it to the credit bureaus as a dispute and they deny it and still will not fix the information.
I have proof that Ive been paying monthly in a repayment plan since the 60 days they claim Im past due. They stated on the phone that this would NOT affect my credit. And lied and it has. I am unable to get a lease to live, or refinance. This is affecting my life negatively over their mistake
|
| 12/16/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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Sallie Mae is quick to charge me ridiculous rates for my student loans, putting me into massive debt, but they ca n't adhere to their own customer service policies. On their website, which is the only way to get information about them, it states the wrong phone numbers and wrong operation times. This makes it nearly impossible to pay my loans on time on a regular work day schedule. After an hour going through an automated phone message, which had no options for speaking to a representative, only by going through the " change address '' customer service number was I able to find out that they closed 8 hours prior to when the website says they 're open until.
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| 06/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I do n't have reliable cell service and my calls get dropped frequently. I need to find out if I qualify for any deferment or forbearance options because I ca n't afford to make the monthly payment and my co-signer ca n't either. The only other way your website allows me to contact you is through mail : If I chose this option I will be past the due date for the loan while waiting for a letter. Here is a link to your website that shows this, https : //activitycenter.salliemae.com/ContactUs/Show Why do n't you have an email address on your website so that people can contact you this way? I thought this was an option in the past. When did this change and why?
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| 10/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I am continually receiving calls from Sallie Mae student loans. It is a recording asking me to call and set up payment. I have called the number multiple times to explain that I do NOT have any student loans, they were paid off between XXXX and 20 years ago. The cell phone number they are calling in new to me ( 4 months ) and they tell me each time they are removing the number from their records, but I continue to receive calls about every 2 hours from XXXX to about XXXX. This has been going on for more than a week. The last time I spoke with them I told them that I would be reporting them if I received another call and I have continued to receive calls.
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| 10/24/2020 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have sent Sallie Mae a dispute every month from XX/XX/XXXX to XX/XX/XXXX and the Debt that I allegedly Owe has yet to be verified and is still being incorrectly reported. When I called to try and resolve this allegedly debt I was informed that they no longer own the debt and it has been sold. Sallie Mae has been reporting this debt late every month since it has been in a Charged off status. This account has also been accruing interest since being in a charged off status and the balance is constantly increasing. Please remove this account from all three credit bureaus as this information is incorrect and illegal and Sallie Mae has not followed the law.
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| 11/03/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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I am late on paying on a {$25.00} payment to sallie mae. They call 8 times a day i asked them to stop calling an to send a paper statement. I have told them that i feel the calling 8 time a day is harassment, the say " the law lets us call that many times ''. I have stated that FTC Public Law 111-203, title X, 124 Stat. 2092 ( 2010 ) sub section 806, ( 5 ) " Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. '' They refused to fallow the law in regard to collations of a debt. They need to be brought to justice. and fined or jailed
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| 08/19/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
|
During the pandemic I have not been able to repay my Sallie Mae student loan. Rather than automatically pausing loan payments as the federal government has done, they make borrowers use the very limited forbearance the offer for the entire life of the loan. They do not offer any special help during the pandemic other than using this forbearance, which again is limited for the entire life of the loan. Additionally after 3 uses of the forbearance they will not let you use any remaining period for 6 months after, meaning in XXXX I have to start paying or they'll start coming after me. Further they charge interests which are predatory and amount to usury.
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| 06/04/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In the summer of XXXX, I was diagnosed with XXXX. I called Sallie Mae to see if they had a program for people in my situation, who could not afford to pay their monthly bills, due to XXXX and XXXX. I was XXXX and working full-time was not possible.
They were non-compliant, by being deceitful. Stating the only thing they could do for me was put me on deferment. I agreed to the deferment. Which, unbeknownst to me at the time of the agreement, increased my interest rate to 11 %.
In XXXX of XXXX, I learned from Sallie Mae that there is a XXXX program that I was eligible to have applied for previously, but that no longer applies because I am XXXX-free.
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| 01/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
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| 12/15/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
Servicemember |
|
At least twice in the last three weeks my husband has recieved a call from sallie mae. I recieved a student loan in XXXX with my name being the only name on the loan. I have never lived in a community state. They were trying to recieve payments and told him to verify my birthdate to recieve all of my private confidential financial information. I have never sign or voiced permission for them to speak withanyone on my financial information. I understand myself getting calls to pay the loan that I am not able to pay currently but they have no right to contact my husband nor give him my finacial information, as well as bother him at work. That is illegal.
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| 03/28/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
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Web |
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I cosigned a loan with my daughter. We signed up for a fixed rate, we never signed any document that stated the loan was an adjustable rate and were given an adjustable rate. I only found out after several payments were made. Sallie Mae 's response was that it is too late. I asked for documentation showing that I agreed to an adjustable rate.
There is no signature on a paper that I agreed to a variable interest rate. They failed to provide any form that includes a rate with a signature.
This clearly a case of bait and switch. I agreed to a fixed rate, they assigned a variable rate after the loan signature.
Thank You for looking into this issue.
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| 02/19/2017 |
Yes |
- Debt collection
- Federal student loan
|
- Communication tactics
- Frequent or repeated calls
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Web |
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I have requested a forbearance in XX/XX/XXXX and it supposedly has been granted. I was given a confirmation number that it was taken care of. However, they have a robo call automatically calling me 5-6 times a day!! It is not a person. It even calls on Saturday and Sunday with a recording to call them weekdays. It has also called my work phone and I was asked about it. I have called 4 times, each time having been assured that it has been taken care of. Yet, they are still calling me!!!! I want these people sued!!! I pay my bills and should n't have to put up with actions that are illegal and request remuneration for this legal violation of my rights.
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| 12/12/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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|
Web |
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This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
|
| 10/15/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Sallie Mae has refused to offer any sort of relief or lowering of payments, and it is impossible to meet ends meet due to their actions. I make an annual salary of {$60000.00} and my student loan payments are $ XXXX month which is more than I make in a single paycheck. After making payments and struggling to even have enough money to eat, my interest rate continues to grow and is now at almost 11 % on my loans pushing me even further into debt. With the pandemic going on I have lost all additional sources of income and the best option they gave me was to not make a payment and speak with the collections agency which will further hurt my credit.
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| 10/09/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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I try to call Sallie Mae to resolve my son 's past due student loan and the representative that took the call was threatening, rude and disrespectful. I asked to worked out a smaller payment and she treated me like I was the lowest scum of the earth and yelled at me. I really do not want to speak with any of them anymore because of the way I was treated. Sallie Mae contacted relatives in a different state and secretaries in my office to obtain my personal information. They left voicemails, spoke with our secretaries, and faxed my employer. They call continuously and don't have any respect of boundaries. This is harassment and it needs to stop!
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| 12/07/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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My daughter and I borrowed money from Sallie Mae to cover tuition for XXXX semesters at the University XXXX. The checks were written to the University and endorsed by my daughter. XXXX of these loans are now being handled by XXXX, which I do n't totally understand. We are trying to consolidate these loans and hopefully negotiate a lower interest rate. There are institutions that are willing to help but claim that if the loans do not show up in the XXXX XXXX XXXX XXXX ( XXXX ) they can not help us. I do not understand how money that was borrowed from the Federal Government and used strictly for tuition is not considered a Federal Student Loan.
|
| 01/11/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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Sallie Mae is a terrible lender. Average wait time on phone calls are XXXX45 minutes, once the call is answered, you are continuously placed on hold. I needed a simple payoff letter on XXXX loans and it took me 7 days for them to only get the XXXX, then it took XXXX additional phone calls to get the other XXXX completed. I spoke with about XXXX different departments (? ) the expediting dept. said it would take XXXX72 hours to produce ( SOME EXPEDITING!! ), As I write this, I have been on hold for 35 minutes. Too many departments, too many workers and too much ineptness. I am glad I am paying this off because their poor practices scare me!!!!
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| 08/03/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I 'm not exactly sure who is or should be servicing my loan at this time, XXXX or Sallie Mae. My first disbursement date was XX/XX/XXXX in the amount of {$1200.00}. I may have received some false or misleading information when I expressed financial hardship to Sallie Mae in XX/XX/XXXX, I 'm not sure if I should take the suspension since I 'm still able to make payments, I 'm just wondering how often they 're going to change the interest rates. They told me that my only option was a temporary suspension of payments. In earlier months ( not sure when ) I was told to call XXXX, either way, I feel like I 'm being taken advantage of, please help
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| 04/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Sallie Mae is charging me outrageous interest rates up to 10 % for private student loan for my XXXX XXXX completed in XXXX I am currently earning less than {$25000.00} per year in revenue and they will not come up with any flexible payment options. I am having to pay {$470.00} a month or my credit will suffer as well as my moms who is the co-signer. My mom is also out of XXXX They offer no forbearance, no reduced rates absolutely nothing zero resources. Please help me I can not continue to pay these outrageous payments. These people harass myself and my family nearly day and night with calls, emails and texts it is absolutely unbearable.
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| 08/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
X/XX/2017 - I logged into my account to check the amount I owed this month and the amount had nearly doubled. I checked the interested rate, and it was n't that much more than it was the prior month. Furthermore, I decreased the amount I owed below what the original loan amount was, so it did n't make sense that my loan payment amount nearly doubled in the course of a month.
I have n't spoken to the lender yet because I am worried they will deny it. I 'm concerned that I am being punished with higher payments because I pay more than my minimum monthly payment. Basically, I think they are punishing me for trying to pay my loan off early.
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| 03/17/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Sallie Mae is giving me the " run around '' when trying to get payment assistance. All departments transfer me to other departments, each stating that it is the previous department that can help. This cycle has happened 4 times that I have contacted sallie mae. The customer service center only offers a forbarance program which does not make affording the payments any easier. There was mention of a Rate Reduction program but each person I talked to referred me to another person who could " help '' all said it was another person. Again this happened 4 times. They have the absolute worst customer service. And are not willing to help at all.
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| 03/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
I looked up the address to make a payment to my salliemae loan.
This link popped up https : XXXX/ I sent my check of XXXX XXXX, XXXX dollar to this address below. {$1800.00} Payment address : Sallie Mae XXXX XXXX XXXX XXXX, PA XXXX Now they are saying they can't find my check for my student loan and the payment won't be applied in time because of these XXXX. These XXXX gave me a late payment before on my credit for there mistake and now these XXXX have an address that is no longer active up on the site for payments!!! If they payment is not reported on time then I will be at fault because of the XXXX and there unprofessional antics
|
| 01/25/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I am the XXXX y/o single mother, homeowner, who co-signed private student loans for my XXXX children. They are XXXX & XXXX & neither can afford the monthly payments Sallie Mae wants. We were close to a resolution involving an affordable payback plan ( $ XXXX/month ) but then we " lost '' our Loan manager & now every time we call we are rerouted to another dead end situation where they want what we ca n't pay. The " special program '' seems to have vaporized. I do n't know what to do. I 'm worried they will come after my house, my only asset. I am more worried than the students. What recourse do I have to get Sallie Mae to work with us?
|
| 05/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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|
I never took any money from any loan. I never took any classes. The disbursement of any loans for school were handled directly between Sallie Mae and XXXX XXXX. The loan with Sallie Mae was approved but never used. The college course was cancelled at the appropriate time with no faults or penalties. I have no late fee or payments that I owe. If the administrative personnel who is supposed to be in charge of making sure cancelled courses and payment disbursements aren't sent out did not complete the job correctly. It does not falter onto me if this is not resolved with the upmost urgency I will have no choice but to purse legal action.
|
| 02/28/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I am a co-signer for a loan. The student is not able to pay any amount towards this loan. I wanted to consider paying off a negotiated amount. I talked to a manager and was told they would consider 90 % payback. I asked the woman if I could talk to her manager. She told me he does not talk to anyone. So there is no one who will help me with this problem. The original amounts total {$4300.00}. It is now {$6400.00} because of interest. Interest rate are 9.625 % and 10.25 %. The lending instituted was not clear that this was a private company, leading borrows to believe it was a government agency. I feel this is dishonest and misleading.
|
| 04/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I had to take out a Private Student Loan with Sallie Mae, because I did not qualify for a Federal Student Loan. I XXXX in XXXX of 2022, and was married that month as well. They will not help with lowering interest rates, or lowing the monthly payments. I had called and disputed as well as my husband. Our monthly payment is {$770.00} a month for 15 years. I just started working as an XXXX XXXX. They said there was nothing they could do to lower it or help us out. I had discussed this with our accountant for tax reasons, and he then explained that Sallie Mae is a loan shark company. There is no way we can afford that monthly payment.
|
| 04/17/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
This is in reference to a deferred loan that isn't due until XX/XX/2022.
I have asked the creditor to send a statement about loan with the following information included ; outstanding balance information, amount due and payment due date. I can not resolve any issues with this creditor without this information. I can not access my account.
Sallie Mae has sent notification letters about past due account without providing the amount past due or past due date. I need this information to proceed, if necessary.
Sallie Mae has refused to provide me with the necessary information to review my account and resolve any issues of payment.
|
| 01/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Hello, I have received numerous calls from the Sallie Mae student loan company for a loan I do not have.
I have no student loans.
Since XXXX, they have called me weekly, sometimes more, to collect from someone named XXXX XXXX. I have no idea who this person is.
On XX/XX/22, I called and spoke to an employee named XXXX, employee number XXXX. She told me she would take care of it. She did not ; I received more calls.
On XX/XX/22, I called again and spoke to an employee named XXXX XXXX. She too said they would fix the problem. As of Monday, I am still receiving calls from Sallie Mae.
Thanks so much, XXXX XXXX XXXX XXXX XXXX
|
| 08/12/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
So the problem is that the Sallie Mae / XXXX customer service people call me XXXX times a day before my payment is even due. My due date is XX/XX/XXXX and just today XXXX/XXXX/2015, I received XXXX calls with the last one being the infamous XXXX XXXX message. I ca n't understand why they are harassing me when I 'm current? I have spoken to several supervisors including XXXX XXXX and XXXX but neither were helpful not to mention they were the worst customer service people I have ever dealt with. I thought easy lending with aggressive collection practices were a thing of the past? Sallie Mae XXXX XXXX is in serious need of reform.
|
| 02/22/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
This is a private student loan debt that I obtained in XXXX from Sallie Mae, I couldn't afford to pay it, I filed for bankruptcy in XXXX including this debt was sold to a third party, XXXX XXXX XXXX, who continues to call, leaving a voicemail and threatening further action. I haven't responded nor attempted to return the calls, I haven't had any communication with Sallie Mae or the Third Party since XXXX. This debt was included in the bankruptcy and is past the statute of limitations for Private Student Loan debt in New Mexico. The debt isn't included on my credit report, but the Third Party keeps threatening further action.
|
| 10/31/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Older American |
|
XX/XX/2022 - Predatory lender. I contacted Sallie Mae to request lower monthly payments. My four student loans have gone from {$87.00} ( XX/XX/2022 ) to {$180.00} ( Due XX/XX/2022 ). The representative said that there is a 15-day grace period and to pay what I can, however, if the full payment has not been received, Sallie Mae will contact me to discuss payment options. I find Sallie Mae 's practice of offering options only after the payments have been missed, unacceptable. Why do I, as a consumer, have to run the risk of damaging my credit scores ( with missed payments ), before being offered more realistic payment options?
|
| 03/09/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My daughter and I, XXXX XXXX, signed up for automatic payments for our student loans with Sallie Mae. In doing so, they told me that I would receive a discount of .25 % on my variable interest rate. The discount was never reflected on any of the automatic payments I made. Tried numerous times to get the information requested from Sallie Mae. Was told a supervisor would call me back but no one ever did. The statements I reviewed online still had the original interest rate when the payments were posted. Why would Sallie Mae advertise a .25 % discount when you sign up for automatic payments when they do not honor? Please help!!
|
| 04/10/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
hello I have a XXXX XXXX loan that I have been paying since XX/XX/2008, it was a XXXX twelve year loan. I have been making my minimum payment and I still owe XXXX after ten years. I have spoken to XXXX XXXX manager his name is XXXX ( XXXX ) and he tells me there is no way for me to pay on principal only above and beyond my monthly payments. I have paid extra on my loan multiple times and it all seems to go to interest and fees and isn't applied to principal. I need help if I am ever going to get out of debt. I thought it was illegal for a company not to allow me to pay on principal as long as I was making my monthly payment.
|
| 04/08/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I attempted to pay off my student loan with Sallie Mae. During this process I used the system to view the current balance/payoff amount of my loan and checked that option on the payment form. I specifically chose this option and not Last Statement Balance since the statement balance may have possibly been not current. After submitting the proper amount for the current balance/payoff amount the institution billed me for additional expenses. There was no disclaimer or information shared with me that they would process any additional charges and since I selected to pay off the loan it, to my knowledge, payed off the full loan.
|
| 02/28/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
On approximately XX/XX/XXXX I applied for. Sallie Mae credit card from an email solicitation. On XX/XX/XXXX I received an email with an attached document from Sallie Mae stating " we could not validate your identity '' and they had not opened the account. I called Sallie Mae that same day and they instead stated the reason was " the application had expired ''. I had received no communication from Sallie Mae regarding the application from the time of applying until the XX/XX/XXXX email. I was told on the XX/XX/XXXX phone call I would need to apply again which would result in a second hard credit inquiry to my credit report.
|
| 11/28/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Called on XX/XX/XXXX to tell Sallie Mae that I had recently lost my job and would not be able to make payments for a month or two on my interest payments. Told them that I would be starting a new job soon but would like to alert them and delay payment for the next month or two. Was told that there was no way to delay interest payments and was actually made to pay " good faith '' money in order to stop making payments for one month. Have still been charged interest payments and getting calls that I need to make interest payment despite having told them that I would not be able to make an interest payment for a month or two.
|
| 07/25/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Sallie Mae has not honored my payment allocation request after repeated written requests submitted with my payment. I want the difference between my amount due and the payment I send in to be applied to the principal balance, yet they continue to apply it to future payments and send me bills with a {$0.00} amount due. I continue to make higher payments because they have my payment amount set at {$59.00}, and the monthly interest/fees are {$58.00}. At that rate it would take the rest of my life to pay off this loan. We have called several times and were told they would change the allocation, but they have still not done so.
|
| 06/03/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I am currently graduated from the degree program for which the loans are attached to. However, I wish to file a complaint because I have noticed a common pattern emerge when attempting to use the auto-debit feature from SallieMae/XXXX payment system -- they say it works but it does n't actually work and it has caused multiple late fees and unwarranted phone calls. This has still occurred even after taking this to SallieMae 's Office of the Customer Advocate. Based on the auto-debit not working over the course of multiple months, I feel this is a predatory practice in which they assess more fees based on a faulty service.
|
| 10/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I asked the XXXX XXXX company to correct the problem but they don't do it, they have awarded me a double invoice, they have created two debts with different amounts and I have only bought a washing machine with a vacuum cleaner and on top of that they are in poor condition and they do not solve the problem yet.
In my XXXX XXXX record there is double debt, two bills, one for {$1800.00} and another for {$1600.00}, the total being {$3400.00}, when the sum of my purchase was much lower.
Since this purchase at XXXX XXXX, several entities have used my information without permission and have deteriorated my credit record.
|
| 01/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XX/XX/XXXX I received an email alert from XXXX XXXX stating, " Hi XXXX, A new inquiry was just added to your XXXX credit report. XXXX This could affect your score, but the change will make less of an impact over time.
If you didn't give anyone permission to check your credit, then you can file a dispute with the credit bureau. '' When I checked my current credit score it showed that it had dropped a few points due to an inquiry made by SALLIE MAE BANK ... I have never done business with this entity nor have I applied to open a credit-line or open a loan from them.
Is this someone trying to commit identity fraud?
|
| 01/08/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have a savings account with XXXX XXXX Bank aka " XXXX ''. Today when I tried to log on, I received a message that my account was locked and a phone number to call. Upon calling that number, I was transferred to a " specialist '' by the name of XXXX ( employee number XXXX ) who informed me that my account was closed because my automatic contributions were being rejected by my checking account and further that I would not be able to log on to retrieve my statements, account number, or withdraw my existing balance of {$150.00}. When I asked for her supervisor, she told me that one was not available and hung up on me.
|
| 10/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I originally took out a private Sallie Mae school loan with a cosigner who agreed to pay half. This loan was used to pay for tuition and living expenses for XXXX semesters in my XXXX year. The following semester of what would have been my XXXX year, I attempted to take out another loan for my final XXXX school semesters. I was unable to do so, even with a cosigner, and was therefore unable to finish college. Since then I struggled with finding stable employment for 2 years, and by now the loan has defaulted. The cosigner has indicated no desire to make any payments and has become difficult to come into contact with.
|
| 02/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I took out this loan back in XXXX to attend college. Currently the loan has been paid off in full, however, back in XXXX I missed a payment ( first payment Ive ever missed ), due to some financial difficulties. My mom passed away and I had to take care of her funeral and other major expenses, which I tried explaining to Sallie Mae. That late payment has been on my credit report almost 6yrs and its hurting my credit score and preventing me from getting better interest rate on my mortgage, auto loan and other credit products. Im kindly asking if CFPB can step In and help remove this late payment off my credit report.
|
| 06/13/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I am the co-signer on my son 's student loan. He is currently in the process of XXXX XXXX XXXX XXXX XXXX XXXX with the XXXX XXXX . His statement was sent to me with a coversheet stating that his mail is undeliverable and that they updated his account with my address. When I attempted to call and have his address updated, I was told that they would not update the address on his account without speaking to him. This makes absolutely no sense as they changed it to mine with out his authorization. I advised that he is currently training for his XXXX to the XXXX XXXX . I was told it did not matter.
|
| 02/22/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
I am a victim of Identity Theft. Someone opened an account with several banks and organizations. I have been working with XXXX to fix these issues, most all companies have taken care of the Theft my removing the account and fixing it with the credit bureaus. the exception to this is Sallie Mae. I contacted Sallie Mae with XXXX and they were extremely unhelpful. After several calls we finally go the information we needed to work on fixing it with them. So I mailed all the information they asked for ( Police Report, Letter Statement, and several other forms ) this has been over 30 days now and no responses from them.
|
| 07/28/2021 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
Sallie Mae approve me as a co signer@12.5 interest on both variable and fix rate for $ XXXX for 1 year with monthly payments over {$540.00} for 144 month. My son may need this loan for 4 years meaning $ XXXX with payments over {$2200.00} monthly after he graduates. I called them and they said thats a system approval and nothing they can do. My credit is over XXXX and their advertisements shows rates from 1.5 percent. How my son will pay this amount after graduation. This is not right. We are setting my son to have stress to make this payments. This is predatory XXXX XXXX when you set up an individual for failure.
|
| 10/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I sent certified mail in XXXX to request a notarized statement attesting to their compliance with all provisions of the Fair Credit Billing Act with respect to my account : To Provide documentary evidence of my indebtedness for all charges for which they claim I made late payment.
To Provide documentary evidence of timely billing and timely posting of all payments made on this account, whether or not they claim they were late, from the date the account was opened through the present. I never received this information. Therefore, by law, the derogatory mark must be removed from XXXX, XXXX, and XXXX immediately.
|
| 01/24/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Sallie Mae made my pay for forbearance up to 12 months for the life of the loan for up 3 months at a time because I could n't afford to pay my loan.
Got from article against Navient law suit. In other cases, borrowers who would have qualified for lower-income-based payments under federal law were instead steered to something called " forbearance, '' which allowed them to skip some payments but saw their interest mount up, unnecessarily increasing the total they supposedly owed.The CFPB claims XXXX may have collected XXXX in interest it should n't have from putting people into forbearance, often multiple times.
|
| 11/01/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Sallie Mae employees on more than three occasions have deliberately made inaccurate statements about what I need to do about my account, including supervisors that I spoke to about the issues. Add to that, they have kept my account almost a year over in forbearance limbo because staff at Sallie Mae, who seem to be paid for interest accumulations, would go on my account and made changes that were unauthorized or would call my co-signer, a XXXX year old person, and coerce her into making decision they know are not in the interest of my account. They have even wrongfully coerced her to pay money which was not due.
|
| 08/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
15 USC 1681 Section 602 states I have the right to privacy 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish account without my written instructions 15 USC1666B : A creditor may not treat payment on a credit card account under an open end consumer credit plan as late for purpose 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
|
| 09/22/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Yes, I am a XXXX American on XXXX I graduated college XX/XX/2015. I have not been able to find a job pertaining to the degree I earned at the University I attended. I can not make my monthly payment to Sallie Mae. I tell the agents my problems and the only thing they tell me is to pay a XXXX to defer loans for one month. I recently check my loan status with Sallie Mae the deferment is not placed on my account. I 've asked several times based on my issues for a reduction in my monthly payment or term extension. My interest rate keeps changing I told me rate for Sallie Mae is a fixed rate not a adjustable rate.
|
| 08/31/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have sent the uploaded document : debt validation and affidavit of truth to Sallie Mae Corporation to request that they validate the debt. They have yet to respond or address my concerns. I have received verification that they have collected the documents on XX/XX/2022 and received the green return receipt on XX/XX/2022. They have threatened to report the alleged late payments to the credit reporting agencies which would in turn adversely affect my credit score. They have been performing harassing debt collection practices by calling my personal telephone number approximately 40 times over a 17 day period.
|
| 12/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Sallie Mae basically refuses to offer any help to me since I have a private loan. My co-signer and I can not afford the {$1100.00} payment/ month. They have told me numerous times to apply for the " rate reduction program ''. Both times, we failed. I received legal advice from my attorney, and he says they 're completely in the wrong. When I told Sallie Mae that I have an attorney, they basically tried to cover their tracks and asked me to apply for this rate reduction program again. After leading me into forbearance for nearly a year, my total loans has gone up {$4500.00} in interest. I 'm out of options.
|
| 06/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
I am a student. My loans have been in deferment while I am in school. However, Sallie Mae neglected to inform me that my in school deferment would run out last semester. Now my overdue balance has skyrocketed to a point I can not pay. I am requesting for Sallie Mae to bring my account current and work with me to reach an agreement where I can afford to survive. This should not be this difficult.
I have spoken with them numerous times and each time they demand I make the overdue payment, which I tell them I can not afford. They are unprofessional and should be ashamed to work for such an organization.
|
| 01/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have had numerous difficulties with Sallie Mae regarding my account. Including receiving phone calls and voicemails, family members and my employer receiving phone calls. As well as the employees at Sallie Mae providing false information to my family regarding my payment history. I have tried to work with this company numerous times to make adequate payment arrangements and never get the same information twice when I contact them. Often times when I do try and contact them my contact person is not available and if I speak to a different individual they can not provide correct or accurate information.
|
| 05/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
applied for a XXXX loan, XXXX XXXX sent XXXX to the school, the school then returned XXXX ( half of the loan ) to the bank. XXXX XXXX denies receiving money, then later said they had it, now denies it again. school has not received the total XXXX ( only XXXX ). This has been over a year i have been struggling with it. I am paying interest on a XXXX loan when i have only received XXXX and the bank is uncooperative. i never receive call backs when promised, and each time i call i get a different answer for where the money went. I think it is ridiculous that i bank has LOST my XXXX XXXX DOLLARS!!!!!!!!!!!
|
| 06/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I recently recieved a re-fi loan for my Sallie Mae Loans. The first loan was disbursed correctly, and the second one was not. It was split up into the three loans that were left, and not used to pay off one loan as was directed by my new loan servicer. I know I and my re-fi company correctly communicated which loans were supposed to be paid off, but instead, Sallie Mae has once again messed everything up. All they want to do is keep me paying the insane interest rates I have been unfairly given. This is the third time I 've had to file a complaint about them with you, and the second one in two months.
|
| 09/23/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Sallie Mae wants XXXX $ / month. I can not pay this with my other bills ( car insurance, phone, credit cards ) My Mom is the Co-signer & she is stretched to her limit too, already paying XXXX $ /month for my Parent plus loan, & XXXX $ / month for other student loans I incurred & XXXX is my brother 's. She 's a single Mom & is enrolled in a debt consolidation program for debt incurred in my first year of college in XXXX. She 's afraid Sallie Mae is going to sue her & put a lien on our house. Both myself & my brother still live with my Mom. ( Ages XXXX & XXXX ) We both make minimum wage. What can we do?
|
| 05/03/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I was first told by a representative of Sallie Mae that I could call every 3 months to defer loan payment if my financial situation did not get any better because of COVID. She deferred my loan, 3 months went by and Im still struggling, I called back as told. This representative I spoke with told me that there was nothing they could do to help me and it will go on my credit score preventing me from buying a car, home, ect. I begged with the representative from Sallie Mae, she simply told me what I had to pay monthly which was well over {$2000.00} and she could not provide me with anymore assistance.
|
| 04/17/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
The loan started on XX/XX/2016 for {$15000.00} to attend college with an original interest amt. of 6.75 %. I have always maintained that I chose a fixed rate but of course they say it is a variable. I am way ahead in paying the loan off. However the closer I get the higher the interest rate goes, currently 8.125. I have called them multiple times, I have let them know I have decent credit and my cosigner has excellent credit but they tell me if I don't like it go get a loan from another institution. it is like they are going to get the original amount of money if I had stuck with their payment plan.
|
| 07/13/2022 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
Sallie Mae bank does not answer phone alls. I have attempted to roll my CD over within my 10 day grace period to change the terms. I have called Sallie Mae for the past 3 days at different times and hours during the day. Every time I call, the automated machine says that the office is closed for 30 minutes and to call back. I call 30 minutes later, then again another 30 minutes during their working hours and still get no answer. Now my CD has been forced to roll over into a term I did to want. The bank is not staffing customer service representatives, The chat is a BOT and you can not reach anyone.
|
| 02/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. XXXX XXXX Inquiry : XX/XX/2020, XXXX XXXX XXXX Inquiry : XX/XX/2020, SALLIE MAE BANK Inquiry : XX/XX/2020. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries. I did not authorize anyone employed by these companies to make any inquiry and view my credit report. This is a violation of the Fair Credit Reporting Act Section 1681b ( c ) and a serious breach of my privacy rights.
|
| 07/12/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
In XXXX my daughter who was attending the XXXX XXXX XXXX took out a Sallie Mae loan for {$11000.00} that I co-signed. Long story but I think she was XXXX class short of graduating. She is XXXX for XXXX XXXX and not making her payments of {$170.00} per month. This is causing me great financial hardship. I am wondering what recourse I have. Even if it involves legal action against my daughter. I just want to know my options and I think that Sallie Mae is the XXXXXXXX XXXX spawn. I do n't trust anything they tell me. They just throw you into a loop of lies and telephone holds. Hence, I am asking you.
|
| 01/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I took this private loan out in 2013 to cover costs that my financial aid and student loans wouldnt cover. I submitted a deferment/forbearance request mid last year since i have been having these loans deferred since 2013 and after speaking with the agency they told me that they didnt receive it. So, they offered me a lump sum amount to pay off which i could not afford and a monthly payment which i also could not afford. So now the loans were sent to another agency and is in collection and has lowered my credit score due to derogatory marks on my credit. I need some help on what to do. Thank you.
|
| 08/30/2016 |
Yes |
|
- Improper use of my credit report
- Report shared with employer w/o consent
|
|
Web |
|
|
I recently received a copy of my credit report. The credit report showed a credit inquiry by Sallie Mae Bank that I do not recall authorizing. Sallie Mae should contact me before placing an inquiry on my file. I am fraud victim and my credit file indicates to contact me before pulling my credit file. Sallie Mae should n't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file. I have spoken with Sallie Mae representatives to remove inquiry and they agreed to remove but I did not receive any letter from Sallie Mae to indicate that.
|
| 09/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with signing the paperwork
|
|
Web |
|
|
Applied for a student loan with Sallie Mae with a cosigner and was denied. Was sent loan documents after denial to sign that appear as if I was approved. Those documents include promissory note, which is a legally binding documents and signed a disclosure. When I called to speak to upper management about this I was first told she had never seen this happen before, second time I spoke to hear she stated that it was the general process to sign legal binding documents stating the loan was approved before being approved. I asked for an explanation that made sense and was just told that I was denied.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I keep getting harassing phone calls regarding payments. I have tried to talk with XXXX ( Sallie Mae ) about a lower re-payment option, such as any income based rates, and have been told no that I need to pay my monthly amount or I will default. My interest rate keeps increasing and my amount owed has never gone down in the 3 years I have paid. I work full time at a decent paying job and most of my paycheck monthly is paid to these loans. I have never missed a payment, but I have used all of the allotted time ( 12 months in total ) to put payments on hold due to family and medical emergencies.
|
| 02/12/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I received my XXXX degree XX/XX/2016. I am employed as of XX/XX/2016 I am so willing to pay back my private sallie Mae loan monthly via direct deposit but the term of the loan is unbearable to my income ; it is for 8 years at about {$1000.00} per month. ; my total annual salary is {$40000.00} sallie Mae will not extend my loan nor help me.
I am a single XXXX year old female who will turn XXXX XX/XX/XXXX and I need to pay rent, pay medical, car insurance as well as dental insurance plus gas for my car and utilities. Please tell sallie Mae to lower my monthly payment and extend my loan Thank u
|
| 05/06/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I attend XXXX XXXX University and will remain in school for some time. I have told SallieMae this on multiplayer occasions and they have acknowledged this. Using and auto dialar they call me several times a day, monthly. I have talked to several associates at the company to rectify this issue and they have acknowledged I am not on an automatic dial list but I still receive collection calls. I should be in deferment because my financial position, and enrollment position has changed since these loans disbursed. Sallie Mae is breaking collection laws by not removing me from on auto dial list.
|
| 12/07/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Around 2013, I decided to go back to school. I applied for a private loan, and the loans total about {$60000.00}. After graduation, I had to take work as a substitute teacher as I could not find full-time employment.
I called the company and asked for forebearance, which they granted for one month only. The fee for forebearance was # {$100.00} per loan. {$200.00} to keep it in forebearance for one month.
I called to lower payments, but it was not working. They said they do n't do forebearance for a year, but it says on their website that it is for 12 months. That is all I ask. One year.
|
| 02/02/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
After graduating from a four year college, my students loans with Sallie Mae were deferred for 6 months. After the deferment ended, I was told over the phone with a Sallie Mae representative that if I could not afford my payment I should put my loan into forbearance. I had not yet paid any of my loan at that point, and did not know I could make smaller payments that would not affect me as seriously. I put my loan into forbearance 3 times following that conversation, until I realized what a huge effect it had on my interest. I am now in debt more than ever and feel like I will never get out.
|
| 06/10/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
Older American |
|
After graduating in 2015, I began work as a low paying XXXX. I spoke with three different people at Sallie Mae, telling them I was in serious financial difficulty and needed time to gather a prudent reserve to again begin paying them. I told them I fully intend to pay my debt, but needed time to gather enough money to not be so XXXX about making daily fixed expenditure payments. Since that time, they have called repeatedly including calling my sister who has an XXXX and harassing her also. There is absolutely nothing I can do at this time to resolve this and the XXXX pressure is incredible.
|
| 10/28/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
PLEASE READ IN ENTIRETY I previously filed a complaint for this company but they didnt read my complaint as they referenced the WRONG account. This is NOT about my one XXXX account!!! This is for TWO loans not one. Please see loans : Sallie Mae Smart Option Student Loan - XXXX ( $ XXXXmonth ) and Sallie Mae Smart Option Student Loan - XXXX ( $ XXXX/month ) NOT my XXXX loan. The Sallie Mae loans total $ XXXX/month. I can only afford to pay {$75.00} for payment of BOTH loans each month or {$37.00} for each loan every month. I am not inquiring about my XXXX loan just my two Sallie Mae loans.
|
| 09/23/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Older American |
|
Sallie Mae keeps playing around with the payments made on my account lately. It has now also charged me a late fee when the loan payment was sent via their own website and yet they say it did n't work. Some months it 's fine and other times it 's not- same bank account was used since the date an account was opened. Now we have changed the account since he graduated and we registered that account on the Sallie Mae website and removed the old one and now they charged us {$20.00} return fee because they charged the old account instead of new one. Somebody has to shut down Sallie Mae!!!!!!!!!!
|
| 06/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Dealing with Sallie Mae First Sallie Mae combined my FICO score of over XXXX with my son 's FICO score of XXXX.
I am paying usury rates of 8.25 % Auto debit has been set up since inception of this account On XXXX made what I thought was a principle only payment of {$2500.00}.
On XXXX made what I thought was a principle only payment of {$260.00}.
On XXXX spoke with Sallie Mae customer service.
Was informed that all payments made would have interest deducted before principle.
Was informed that it was impossible, due to how Sallie Mae writes their loans, to make a principle only payment
|
| 02/08/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
All of 2020, I was attempting to work with Sallie Mae regarding a payment plan to help my son and me during the pandemic. Sallie Mae 's systems messed up my payments three times. First, it had the wrong zip code as my credit card. Then, it was kicking my credit card out, and wasn't taking my payments. Finally, I just learned that one loan was setup for auto-debit but not the other one. I spoke to Sallie Mae on the phone to set up auto-debit. Had I not looked it wouldn't have been set up for the other account. This would have resulted in more negative marks on my credit just as last year!
|
| 07/24/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My original student loan was through Sallie Mae, and it was for less than {$12000.00}. XXXX XXXX, has not tried to contact me via phone, I have never received any voicemails. I have recieved two physical letters asking for over payments of {$26000.00} or telling me there will be legal action. This has also been going on even though there was a federal law passed for student debt being cancelled for several months with also 0 % interest because of covid-19. I let them know that I want to work with them but the fact that they want over twice as much as the debt I owed is scary. I need help
|
| 11/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I use Sallie Mae for my student loans and if I miss a payment, they call me at least once a day every day until I pay it ( and sometimes a couple days after ). I missed my payment this month, and they have been harassing me for the last week. Since Wednesday XX/XX/23, they have called me 13 times and left 5 voicemails from 4 different phone numbers ( ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, and ( XXXX ) XXXX ). The attached screenshots are from this week alone. They usually skirt the line of how much they can legally harass me, but the call volume this week is excessive and illegal.
|
| 07/13/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
I requested a copy of my credit report and found a court judgement from SLM Private Credit. I do n't know what this debt is for, and the judgement was placed in XXXX Court in XXXX which does n't make sense since I have lived in XXXX for the last XXXX years. I sent several debt validation letters to both Sallie Mae and XXXX to try to figure out what this is and if it was one of my school loans being serviced by both companies and I have yet to receive a response. I 've tried to obtain these records for about four months now and I need help because it is effecting my ability to get a job.
|
| 08/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/2022, Sallie Mae Bank reported 2 of my accounts as 60 days delinquent, thus creating a derogatory remark on my credit report. However, on XX/XX/2022, both accounts were made current prior to the 60 day late mark of XX/XX/XXXX. I have payment confirmation for both accounts proving the validity of accounts being current at that time. I have reached out to Sallie Mae Credit Reporting branch directly via mail and disputed twice on XXXX Dispute Center to get these remarks taken off. Sallie Mae is not approving the dispute and I am very frustrated with their practice in this matter.
|
| 11/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
My daughter has a Sallie Mae federal loan. She is two weeks late in making her payment for XXXX. I have talk to a rep at Sallie Mae explaining why XXXX is late and told them I would let her know that she has two more days until her loan goes into collections. I have communicated this information to my daughter. We are both still getting two to three robo calls per day since the conversation with the Sallie mae Rep. I 'm even getting them at my work number. This is bordering on harassment. When you have been in communication with them why do they need to continue to call excessively?
|
| 12/21/2020 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
Sallie Mae has refused to disperse {$7000.00} of a {$20000.00} loan that was contracted to be paid to XXXX XXXX School for my tuition. They attempted to gain my approval for this unwarranted unilateral renegotiation by notifying me in the middle of the night from a no reply email, claiming that my school requested the change. My school called their claim fraud and said they made no such request. I relied on my contract with Salle Mae to get me through XXXX school and now that I'm halfway through Sallie Mae has pulled the rug out from underneath me by breaching the contract we had.
|
| 10/18/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have called Sallie Mae 3 times within 6 months about getting my loan repayment lowered and extended longer. They said no that I have to pay {$360.00} every month. I wanted to get it lowered to like {$150.00} a month because I can't pay {$360.00} a month. They said if I didnt make the payment by the due date collections would call me and give me more options. Sallie Mae told me they would work woith me on my payments and they say have been Helping American Students for decades. That's false advertising because they don't help at all, they rip us off and tell us false information.
|
| 10/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
In 2013 I took a private student loan with Sallie Mae for my son who is still in school. I took a loan with a fixed interest percentage, and I 'm suppose to pay only interest while he is in school ; however, I always send an extra payment in order to decrease the loan. I have noticed that the monthly minimum amount changes, but I will not be able to tell you the exact amount because the do n't send statement and when I sign into the website they provide you a list of peymrnts received but they do n't provide how yo retrieve statements. The original loan was for XXXX and it is XXXX
|
| 09/03/2015 |
Yes |
|
- Incorrect information on credit report
- Account terms
|
|
Web |
Servicemember |
|
My son borrowed the money this is a school loan, he is not currently enrolled in school and was unemployed they ask for me to pay it in full harassed me on a daily basis to pay this loan in full. Now its on my credit report as a collection. Should this affect my credit and my sons both? My son is currently making payments. So is it still a collection and and why is it affecting us both. Can They ask for payment in full or else. I thought a student loan was paid in installments until it is paid off not called to be paid in full when creditor feels like it. This is wrong some how!
|
| 11/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I am currently taking courses online and I have pending due student loan with Sallie Mae a private school lending organization. The problem revolves around the fact that such a firm has been legally informed about my enrollment status and the required formality of requesting the process of deferment has been completed. However, Sallie Mae has not deterred from collecting efforts and has been calling me on a daily basis demanding payment on an account that should be on deferment. The form was e-mailed by me and the school and it was also faxed. However, the collection continues.
|
| 02/18/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Sallie Mae has charged intertest totaling {$44000.00} on 4 loans of the 6 loans that I have with them. The specific amount of interest on each of these loans is {$20000.00} ; {$11000.00} ; {$9800.00} ; & {$2800.00}. The monthly interest payments were made as was requested by Sallie Mae but I believe Sallie Mae has incorrectly applied these payments to different accounts instead of the accounts that were intended to be paid. I have been unable to get a run down over what payment amount was applied to each account and when from Sallie Mae. I look to you for help with this matter.
|
| 07/20/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Hi there, Sallie mae either came to contact or left messages to ; 1. My brother. Who literally just came out of XXXX XXXX XXXX XXXX and who literally just purchased a phone that he could afford calling him at work.
Call was made- XXXX XXXX XXXX. My best friends estranged mother- in- law at her job. Who has no relation to me whatsoever and now is informed of my business, also causing fuse between my best friend and I.
Call was made sometime last week- I didn't ask for exact date and time since it was the last thing I was thinking about when my best friend was yelling at me.
|
| 09/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I wrote to the company to inform them that the inquiries in question were fraudulent and needed to be removed. Instead I was either not answered or sent notices that they had no proof of the inquiry even being put on my credit report. They never provided any proof that I was the one who ran my credit.
The date is now XX/XX/2021, I have been contacting the following company for the past 3 months to no avail. someone was trying to get credit in my name as well as loans to do god knows what. They failed to assist and I am now filing a complaint.
XXXX XXXX salliemae XXXX XXXX
|
| 02/22/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
For over 4 years I've been getting collection calls every single day from XXXX XXXX. Even when I pay them, I still get a call. It's harassment. I want it to stop. And they would never let me refinance my loan, even when I tell them I'm unemployed and never eat. I hate my life. I hate XXXX XXXX. They've contributed to the falling out of me and my brother in law, who was the original co-signer. As much as I've paid them both back, I've paid in interest, and this won't ever go away. Not to mention every single day I get at least 4 phone calls. XXXX XXXX. I don't have your money.
|
| 04/07/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Every month I pay a total of {$80.00} currently due to myself being affected by XXXX. The earliest payment started in XXXX of XXXX Prior to that I was paying about {$100.00} because that was what I could afford. Currently, Sallie Mae continues to harass me by calling my phone multiple times a day and they give me the same script every month. They dont take notes and continue to sell me on forbearance. I only have now one month left on forbearance and they continue to call even with the forbearance. I tried to work it out with them but they will not offer me another option.
|
| 12/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
My son took out a Sallie Mae student loan. He listed me as the " closest relative ''. Apparently he is behind on the payment - he says he has talked to them, I do n't know if it 's true but I am not responsible for his debt and do not want to receive calls regarding his debt. They continually call me almost every day, even though I am not a co-signer and have asked no less than 15 times not to be called anymore. XXXX ID # XXXX at XXXX ext XXXX has called me 3 times in the last week alone, despite being told every time not to call me any more. What can be done about this?
|
| 03/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
The company ( sallie mae ) is constantly calling me from early in the morning to late at night. Contacting people outside of myself and my cosigners harassing them for my information after I've already talked to them. I've asked multiple times for this to stop they do not. I've talked multiple times to them about working with me on payments but they trick me into only paying the interest and the principal of my loan has at least doubled on EACH of my loans. I've had to let one default and am close to having to default on others because they simply will not work with me
|
| 04/22/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
|
|
XXXX XXXX has continually attempted to contact me at a phone number that is no longer my employer on XX/XX/2019 and XX/XX/2019. I am sure that there are more instances that I am not aware of. They have been told by multiple people I am no longer employed there. They have now also started to contact my current job. I have told them that I am not able to receive calls at work. I have sent 3 letters ( XXXX XX/XX/2019, XX/XX/2019, and XX/XX/2019 ). The original letter on XX/XX/2019 stated to not contact any workplace phone numbers for me and they have continued to do this.
|
| 07/11/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I was told numerous times by many different representatives I have 12 months of forbearance for my loans. I took a few months of it and then I needed to extend it for the remainder of the 12 months. I paid {$150.00} to make my loans current and then they would extend my forbearance. A month later they told me they wo n't approve my extra time that I was told previously would be. So now I have two sets of payments past due. Sallie Mae has never been straight forward with me and I get all these different answers. They refuse to hear me out on why I want my forbearance.
|
| 08/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Recently ( XX/XX/XXXX ) I received an email message from XXXX XXXX ( a credit profiling website ) notifying me of the fact that a 'hard inquiry ' from Sallie Mae Bank would be falling off of my report, possibly elevating my credit score. I have not conducted any business of any kind involving Sallie Mae Bank, period. Consequently, I proceeded to the website to investigate the erroneous statement further, and to my dismay, determined the message to be affirmative. My report depicts as follows : Sallie Mae Bank XXXX XXXX XXXX XXXX, DE XXXX Inquiry Date : XX/XX/XXXX XXXX
|
| 01/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
SALLIE MAE BANK, my XXXX report states that I have 5 hard inquiries from you guys. I did not apply for an SALLIE MAE BANK product in the last 3 years. Please send me a letter via mail to the address on my CFPB file addressing XXXX to have those hard inquiries removed please.
Again, - XXXX wanted me to contact SALLIE MAE BANK - Get XXXX to mail me a letter address XXXX to have those SALLIE MAE BANK hard inquiries deleted, as they were not mine.
- If possible, please expedite the mail.
Thank you DATES FROM XXXX CREDIT REPORT FROM SALLIE MAE BANK XXXX. XX/XX/2022 2022
|
| 09/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
There is no way to set up auto-pay ( auto-debit ) to pay more than the listed payment amount. As per their FAQ page : " If you would like to pay more than the Current Amount Due, you can make an additional one-time payment by logging in to your online account, calling, or mailing a check. '' This is an unnecessary burden on those able to pay more than the required amount and is a terrible way to try to limit a borrower 's ability to pay back loans. This practice for private loans is also a cheap attempt to increase their own profits through additional interest income.
|
| 01/31/2020 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
According to my credit report on XXXX, based on my XXXX credit report, I opened an account on XX/XX/2018 with this creditor. I am quite certain I did NOT open an account. Aside from that, this creditor known as SALLIE MAE has placed my account in collections. Their action has negatively affected my credit report/score with Derogatory Marks. They are stating that my account has been sent to collections, however, I was never notified about this account and never received a bill. I'd like to address this IMMEDIATELY and get this negative remark removed from my report.
|
| 09/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have been recently diagnosed with XXXX XXXX, I called XXXX XXXX customer service explaining to them that I will have XXXX and XXXX. I asked if there was anyway if we can lower my payments, since my cosigner is already paying all the household bills. I asked to speak with a manager when customer service said they couldn't help me, they then replied that they couldn't find a manager on hand and that I will receive a call. I still haven't received a call from anyone. I cried twice, first when I was diagnosed and when XXXX XXXX said they couldn't do anything for me.
|
| 01/31/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
On XX/XX/2018 at XXXX, I received a call from Sallie Mae . The phone number was XXXX XXXX XXXX. The called me several times. I answered the phone and reminded them that it is illegal to contact me at this time of night. I am being harassed by this company. I do not owe on this debt, it is not mine. I have stated this many times. I have requested a copy of my signature showing proof. They have provided me only with a statement. I NEVER sign documents online, which is what they are claiming. This is not my debt and this company is harassing me by calling me at XXXX.
|
| 07/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
To Whom It May Concern, In XXXX of 2023, I disputed the accuracy of the credit reporting being done by Sallie Mae onto my credit profile. This request was done directly to Sallie Mae vi certified mail. On XX/XX/2023, I received a notification from XXXX that the payment history has since been updated to accurately reflect the status of the account.
Unfortunately, these updates were not provide to the other two major credit reporting bureaus and the information being reflected on my credit profile is therefore inaccurate and inconsistent across the three bureaus.
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
Hello, I received a settlement offer from Sallie Mae. They said that they will accept {$7300.00} as a settlement. Sallie Mae said that once they received the final payment, they would forgive the remaining current balance and the loans be considered settled.
I accepted the offer, saved up and made the full payment. It has now been over 2 months, and Sallie Mae is still not reflecting on my account of settled.
Please please please assist. It is ruining my credit profile.
I have letters from them and a receipt showing that I paid the amount agreed, if needed.
|
| 03/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Sallie Mae has recently reported 6-7 delinquencies on my credit report. A payment was made in the amount of {$790.00} on XX/XX/22 before XXXX XXXX that day. A rep told us as long as the payment was made before midnight on XXXX. We would not be reported. Sallie Mae then reported to my credit report a week later. I want these delinquencies taken off my credit report and my points restored. Sallie Mae has destroyed my credit. I've never had bad credit until my son opened up student loans with them. They are the worst financing company by far! Believe the reviews!!!
|
| 01/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
XX/XX/XXXX called Sallie mae once again to explain I am experiencing serious health issues and can't pay at this time Customer service has no Options for me gives me a number to call and I have been on hold for 2 hours now and requested the disability application which will be received in my email in 2 days? I hate that the laws in place just don't pertain to them nor do they have any options to work with me. It's a joke and I'm struggling to get through each day as it is and they aren't easy to deal with at all. XXXX I'm so fed up. I communicate and get no where
|
| 08/27/2019 |
Yes |
- Debt collection
- Credit card debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
Servicemember |
|
Sallie Mae debt collector called my work at XXXX on Tuesday, XX/XX/2019 leaving a message stating " it is really important that you call her back. She will be there until XXXX XXXX '' The same person called my husband leaving a message on his phone stating the same thing. He suffers from XXXX from serving in the XXXX for 11 years and does not handle stress at all. This just added to his issues. I am enrolled in the XXXX XXXX XXXX program and have been making all of my payments since beginning. I can not have them call my work. I can not have them call my husband.
|
| 08/01/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have contacted XXXX XXXX probably close to 100 times. I have talked with so many different people, customer service, financial representatives, supervisors and I get a different story each time. There is NO consistency. I have been trying to figure out how to lower my monthly payment and/or utilize income base repayment option. They REFUSE to help with any of this. It's beyond frustrating. I have three student loans with them in additional to Federal Student Loans and I can't afford the monthly payment. Working with this company is nothing short of a nightmare.
|
| 03/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
Servicemember |
|
SALLIE MAE CLAIMS I AM A CO SIGNER FOR A PRIVATE STUDENT LOAN OPENED IN 2013. THE ACTUAL BORROWER NAME IS XXXX XXXX WHO IS MY EX GIRLFRIEND 'S DAUGHTER. THIS COMPANY HAS REPORTED THIS DEBT ON MY CREDIT BUREAU AS A CHARGEOFF. THEY ALSO ARE CONSTANTLY SENDING ME LETTERS AND EMAILS. I NEVER SIGNED ANY PAPERWORK COSIGNING FOR THIS PRIVATE STUDENT LOAN. I HAVE DISPUTED THIS THRU MY CREIT BUREAU AND ALSO HAVE SENT THEM A FAX IN WIRITNG ASKING FOR VERIFICATION OF THIS DEBT SHOWING MY SIGNATURE ON A CONTRACT AND TO STOP CONTACTING ME. TO NO AVAIL THEY HAVE DONE NEITHER.
|
| 08/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
After numerous harassing calls, I have decided to set up an account with my bank to make monthly. To stop their " bleeding calls '', I called to tell them of my intent to start monthly payments beginning XXXX XXXX of 2017. I was shocked when I was told to give them my card or account number to make the first payment so they can forgive the past due amount. I offered to sen a check, but that was not good enough. They wanted all the information over the phone immediately. Sounds fishy to me. They even offered to wait two weeks to charge my account. Makes no sense.
|
| 02/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Today XX/XX/22 XXXX ( XXXX ) tried to call Sallie Mae about delaying/skipping my payment for XXXX. When I called I talked to a customer service rep who told me that they recently changed their process for this action. When I said that they didnt notify me about this change she stated that they havent told anyone about the change as it just happened in XXXX. I asked to her transferred to another person and the next lady said the exact same thing, as they havent told any of their customers about this change. Making it harder for borrowers to delay/skip a payment.
|
| 12/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I sent letters to SALLIE MAE XXXX and XXXX.The company is reporting inaccurate information ; this is in violation of the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
|
| 11/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports.
I have a loan with SALLIE MAE BANK INC XXXX Balance {$23000.00}. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. As you can see, I have always had a terrific payment record with this company. I tried contacting the XXXX and XXXX Credit Bureaus with no successful resolution. There was definitely an error on their part. Investigate and update the current status to reflect accurately.
|
| 06/06/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
|
|
XXXX XXXX continues to harass myself, my mother and now are attempting to contact my friends to discuss loan repayment options. My loan is in the process of being consolidated and therefore I do not even have a loan through Sallie Mae any longer. A man named XXXX XXXX continues to call my mother at her place of employment as well as my best friend. He is violently rude and discusses confidential loan information each time he calls which is multiple times a day.
Sallie Mae itself also calls myself and mother a handful of times a day leaving automated messages.
|
| 05/31/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I recently had a baby and since then have been struggling to pay one of my Sallie Mae student loans that has an interest rate of 9.5 %. I have repeatedly tried to call and speak with a collection representative to lower my interest rate and possibly my montly payment. Up until this point I have made my student loan payments and on time. I simply can not choose between childcare and supporting my family or paying student loans. Sallie Mae has refused to work with me other than offering forebearence which I plan to use in the future when we have another child.
|
| 06/29/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
I have been attempting to get the inquiry from Sallie Mae off my credit report since XX/XX/2021. I have called them and spoke to " XXXX '' in XXXX who stated she was documenting as fraud and would forward this to their fraud department. The inquiry stays on. I mailed a letter to Sallie Mae advising this was fraud and requesting they take off the inquiry. They responded saying it was valid and to contact them if fraud. This company has been contacted by me, sent letters by me and refuses to assist. Their fraud service number is always unable to go at XXXX.
|
| 08/02/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
On XX/XX/18 at XXXX XXXX I received a call from XXXX XXXX representative XXXX XXXX. I have sent two letters in the past asking that XXXX XXXX only contact me by mail, and to cease other forms of contact. However, XXXX XXXX is continuing to call me. I understand XXXX XXXX has a right to try and collect the debt I owe them, however, they are supposed to respect my right to have contact through the mail, which is stated under the fair credit reporting act. Additionally, I am already sending them what I can afford, and those checks are being cashed monthly.
|
| 10/22/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I got a {$5000.00} loan from Sallie Mae and before I could pay it off I had to file a chapter XXXX bankruptcy. I got a letter from sallie Mae saying my loan was charged off. Two or three months later they called me to pay the loan off. Before they let me start back paying they say I have to pay {$1000.00} up front then they can put me on a {$100.00} a month payment plan. I only paid {$35.00} originally but they say when you file bankruptcy you loose that payment plan. I am still in school and do n't have {$1000.00} to give them upfront. What can I do?
|
| 02/01/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
I applied for a bar study loan with Sallie Mae, the representative ran my credit report and stated that I qualified based on the information in my credit file however because I did n't have a job offer yet, he could not approve me. I have a non-traditional name and I believe that the representative knew that I was not XXXX based on my name and used that to discriminate against me. I know several people who have been approved for the same loan who did not have a job lined up at the time of their approval. I attended XXXX University in XXXX XXXX, Iowa.
|
| 09/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Sallie Mae sold my student loans to XXXX XXXX AND I paid them in full with a 1099A which finances the loan for pay off and set off. Since the loans are off Sallie Mae Books they should not be reported like they are still owning the loan themselves. What i want for them to do is stop reporting the loan and remove the items from my credit report becuase they sold the debt to XXXX XXXX and no own it.
XXXX XXXX was paid with a 1099A and is committing trust fraud bank fraud and money laudering etc which i will be reporting to other companies as well.
|
| 08/13/2019 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have been reaching out to Sallie Mae for over a year to resolve this matter.
I called to process a payment over the phone and the representative updated my bank account information with an incorrect number...
I was not made aware of the error until the payment was declined due to error message "Account Not Found"
I asked the rep on the phone to repeat the account number back several times; however, she ensure it was correct.
Well about 38 days later they updated credit report as late because of their own personal error on 3 of my accounts...
|
| 07/30/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduate in 2015. I didnt start paying my student loans cause i want working i own then XXXX that my private loan debt. When i did get a job they wanted me to pay XXXX monthly but i can afford that i try to reason with them but they wasnt trying to help me. With my private loan i do have a co signer but the person wasnt gon na help me with it so now im on my own at the point theres nothing i can do because they be sending me threating letters and phone calls and i wan na pay then i just dont have to amount that they want because i work part time.
|
| 02/22/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
Older American |
|
Someone from Sallie Mae keeps calling and now they are saying they are going to turn me in to the police. I co-signed for my granddaugter, and she is one month behind. The number calling is XXXX. My grandaughter asked them to put me on the do not call list but they didn't. They keep calling making threats.
My phone number is XXXX and they call all hours of the day and night.
I am over XXXX, I have XXXX, and I am in no position to pay this. I would like to be removed from the call list. My granddaugter said she is going to catch up the payment.
|
| 10/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
Hello, my name is XXXX XXXX, and I'm writing to request your help in contacting this company. I attempted to contact them in order to see why someone had created an account in my name. This is a serious matter, and I'm disappointed that it's now having an effect on my XXXX XXXX. I do not give anyone permission to use my name, date of birth, or any other personal information since it violates Data Privacy. They must determine who started the account in my name and simply transfer the information to that person. Kindly help me in fixing this issue.
|
| 04/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
To make a long story short there's multiple problems with SallieMae.
I've tried working with them to refinance my loans for new terms and they refuse to do anything about it even though they've been getting paid for a little close to a year and half now. Also they wont release my cosigner even thought I've made more than the minimum payment in the last year and half. Additionally, they let me keep placing my loan in forbearance making it really hard to get out of debt by taking advantage of me know aware of the results that I'm dealing with now.
|
| 05/10/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduated but have been unable to get any job but a part time job with XXXX XXXX.
I have 4 loans with Sallie Mae and I am paying $ XXXXmonth on 1 and the rest are in default because they require me to pay way more than I make and my Mom can't afford an additional $ XXXXmonth payment. But they make calls to everyone even people that aren't relatives. I don't even know the people 's number they are robo calling. I was getting 8-10 calls a day as well as my Mom. Then I heard from a cousin I haven't seen in 10 years that they called him about me.
|
| 11/12/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I currently owe {$51000.00} just to SallieMae. That amount is more than I make in a year. I reached out to them because I am currently having issues with my housing situation and need to lower my monthly payment without having an adverse affect on my credit, so I reached out to them for assistance. I was told that to get any assistance I would need to go PAST DUE. I said I was trying to keep from going PAST DUE by letting them know in advance I needed assistance. I pay in total $ 2000+ in loans a month and Sallie Mae makes up about half of that.
|
| 10/22/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
sallie mae promised forms for my doctor to fill out because I am XXXX and so my husband, the loan can be forgiven, then they took it back, they lied to myself and husband, now threaten to ruin our lives financially, the rude employee XXXX, said she didnt care about helping us they are violating a cease and desist with constant robot calls my son told they work out a payment they want XXXX per month on XXXX at high unsteady if 12 % they loan sharks. The school didnt tell us it was private loan they are predatory, I can pay XXXX per month on XXXX
|
| 01/18/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have told XXXX XXXX before that what ever information they have that causes them to try amd collect payments a few months early is wrong yet they refuse to fix the issue. I will not make payments a few months early, I owe for XXXX of 2018 and if they want me to pay, they will remove how ever many payments and late fees that did not start in XXXX of 2018 then send me a bill in the mail. Also, I re-entered school part-time this week so according to the law, my loan should be in deferment. The school I am taking classes at is XXXX XXXX College.
|
| 07/05/2017 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
I received a loan from SallieMae of {$27000.00} in XX/XX/XXXX, and I reapplied for another loan in XX/XX/XXXX and was denied, because of a bankruptcy that is over 7years old, I also had the bankruptcy when I received the first loan. My credit is very good, but SallieMae continue to deny me for the same reason. Now I 'm wondering how my daughter is going to finish school, without this loan.I just feel it 's so unfair to be denied, when you gave it to me the first time.how did you can assist me in this matter thank you sincerely the XXXX family
|
| 04/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
My daughter and I requested the information from the XXXX private lenders to pay college tuition. XXXX Loans gave as the best rates and we decided to proceed with XXXX. We never agreed to get any money form the XXXX.How big was our surprise after I received a negative statement form the University. XXXX student loan sent money to the college without my or my daughter approval and started to collect their fees!!! We demanded to return full amount back to XXXX but now XXXX sold almost {$100.00} " debt '' to the collection agency. Please advise.
|
| 11/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have a private student loan through Sallie Mae for XXXX XXXX, a school that shut down in 2018 and has been included in federal discharge programs for defrauding students. I was not able to transfer any credits or finish my degree program. I have a loan for {$10000.00} for services I did not receive. When I have asked Sallie Mae about discharge programs or other alternatives I have been told I need to have XXXX XXXX issue a refund, which is obviously not a viable option since they closed XXXX years ago. No other options have been offered.
|
| 07/26/2017 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
my son who will be XXXX years old this XX/XX/XXXX, made this loan with out my consent and now he is struggling to make payments and now 1st time I am hearing about this through Sallie mea loan. calling me. instead of them calling me to verify if all the information my son put through on his computer was rite then maybe. but he added my social security number, cell phone, address and mailing address and emails. why did n't sallie mae call or email before approving my sons loan .that simple now there harassing me all day during my work hours.
|
| 06/02/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
As of the end of this summer, I will have been a graduate student at XXXX University in XXXX, Georgia. I have applied for a SallieMae loan most of the semesters that I have been attending there, and every time that I have, SallieMae has approved my loan without any strings attached. But suddenly, and for the first time, they are requiring me to get a cosigner to acquire a loan. There is nothing in my credit history over the last half year that would even suggest that I have suddenly failed to meet the standards required to receive a loan.
|
| 01/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have three student loans two with Sallie Mae. The government has automatically put my loans into deferment. Which I opted to still pay minimum monthly payments on. The issue that I have is that the government has suspended payments but is still adding interest during the entire time of deferment. I believe if the government was going to defer payments then they shouldve deferred interest at the same time. But they are using this to increase interest on our student loans.increasing the amount of repayment when the deferment is lifted.
|
| 11/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I applied for a program that im more than qualified for to lower my monthly payments. XXXX XXXX in XXXX and current have bills that is more than I make. I called Sallie Mae and spoke to a women who gave me XXXX options I chose a option to lower my monthly payment and interest. She took a {$50.00} payment and setup XXXX additional payment arrangement. A week later im getting emailed by these XXXX XXXX again saying im denied. I want the plan I applied for. XXXX unemployed due to XXXX and will not be making any payments on this account.
|
| 04/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was shocked when I reviewed my credit report and found late payment on the dates below : SALLIE MAE XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
|
| 04/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I have XXXX student loans. The first XXXX are in ok shape because they are federal loans with XXXX. I currently do an income based repayment with the federal loans and my payment is {$0.00} a month. However I have a private loan through Sallie Mae that is about to go into default because I ca n't afford to pay the minimum payment. Sallie Mae continues to hound me for money because my account is past due but still refuse to work with me on repayment. I am seriously considering filing bankruptcy because I do n't know what else to do.
|
| 07/26/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I have made payments and payment arrangement with Sallie Mae. I discussed my loan options with a loan officer. I was approved for a refinance of my loan. I still receive emails and stuff in the mail and phone calls every single day. It's predatory. It's wrong information. They keep threatening my credit and telling me my loan is default. When I call the company I only get " I don't control the automated system sir ''. Well someone needs to control it and stop it I'm getting mail weekly and email every single day. It's ridiculous.
|
| 01/25/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I 've called Sallie Mae a few times now to try and get an extended loan for lower monthly payments. They will not offer me this, they instead tell me my two options are putting my loan into forbearance for three months if i pay them a {$50.00} " good faith '' fee OR if i just flat out do n't pay my loan a collection agency will call me and help me set up a payment plan. Both of these options only hurt me and help them in the long run. How are they allowed to try and force me into collecting large amounts of interest or late fees?
|
| 01/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I took out loans through Sallie Mae and they were to be deferred payment so I did not have to pay on them while I was in school. Responsibly, I started making small payments each month to get a little ahead and then payments started being required of me and they were more expensive. When I asked about it they told me it was just how the loan was set up. Even though it says the repayment date is XX/XX/2019, I am still having to pay on it. This is not how my loan was to start with and I should not be required to pay back money now.
|
| 02/12/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
We have requested a statement for the recently disbursed student loan from XXXX so so that we can refinance the loan at a lower rate. The agent stated that the loan does not have a payment due and an interim statement can not be printed. The agent advised that the grace period is 6 months and an official billing statement may not be provided before that time. XXXX XXXX requires an official statement to proceed with my refinance and the existing documentation XXXX will provide is not sufficient for their underwriting guidelines.
|
| 04/15/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
This is a second complaint against Sallie Mae. They lowered my monthly payment for one month, and than decidely increased again the next. It was XXXX in XX/XX/XXXX, and now in XX/XX/XXXX it is XXXX. They also removed all my online documents without approval between those months. They have increased my interest rates without approval, and I was suposed to have a fixed rate. And they have also not cleared up their previous errors nor removed their reporting to the credit agencies of their error so my credit report is a nightmare.
|
| 02/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American, Servicemember |
|
Sallie Mae Student loans belong to Daughter and there making me responsible for repayment of loans I never applied for loans, I'm disable vet on fixed income and meet there loan forgiveness program but they refuse to honor their commitment to the disabled and refuse to provide me with the information because they say it's my daughter loans but they show up negatively on my credit report please help me to live what life I have left in peace. loans ( XXXX ) {$6100.00} XXXX ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX
|
| 01/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Attempts to collect debt are still Continued- per Sallie Mae credit is paid on their end as reported here on previously filed. I have asked for a verification of debt and have asked for their XXXX license number to verify they are legally allowed to collect in NJ. I sent to letters and repeated have been asking for managers and either get that someone will return my call or they hand up on me when I ask for their license information. Under the follow laws I am Entitled to validation for 15 U.S. Code 1692g - Validation of debts
|
| 12/19/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I am not able to make my payments and Sallie Mae does not care. They only offered two payment options that would increase my monthly payment even more then they already do. I have called multiple times and nothing was done to help. They told me to not pay it so I can get calls from their collection agency. I live with my grandma and I help pay the bills and I barely have enough to make it day to day. I can not continue paying $ 1000s of dollars going up so much each month. And no one will consolidate because I dont make enough
|
| 02/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I own Sallie mae about {$3100.00}. So I made 2 month payment to be ahead of the time. So I check student loan account and my payment is due in 2 week. Well they took my 2nd month payment to cover ridiculous huge fee and b.s stuffs. I paid 2 month! I was told that my monthly payment is XXXX or XXXX and now its XXXX. I don't know where the heck that number come from. I try to contact them few time and they just keep hanging up on me. also they are ruining my credit score! Thanks a lot Sallie Mae for stealing my education money.
|
| 01/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
A Sallie Mae Account Manager stated Make a payment of {$50.00} on XX/XX/XXXX & my account will be in forbearance until my next due date XX/XX/XXXX. You will not receive a negative report on your credit score if paid before the XXXX.
I made the payment & still got a negative mark on my credit score. I did what was requested, I spoke of my concern about credit score & they made a negative report anyway.
Also as of today XXXX made a negative credit report although payment, interest & fees are to be waived until XX/XX/XXXX.
|
| 01/03/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Sallie Mae is demanding {$1700.00} payments, while I am currently unemployed and pending clearance to work for my job at the hospital. I just graduated and have been waiting since this may to gain clearance to wrk at the hospitals, and co-vid has slowed down the new-hire on boarding process due to an increase un numbers around the metropolitan areas.
I solely support myself, with the help of my single mother and I, support her with all payments for utilities. I just need some time and a bit of flexibility, is all I ask.
|
| 03/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
my Sallie mae loan has now gone into forbearance for my co sign and not myself. when i first got out of college I struggled bad to pay my student loan but now I am willing to pay but the loan company that took over the Loan XXXX XXXX XXXX XXXX XXXX XXXX ) does not answer my calls or emails I have been trying to set up payments but they have now taken funds out of my cosigners check. Please help me in regards to this loan because my co signer is now unemployed and they were taking funds out of her final paid leave checks
|
| 02/07/2021 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
I have been steady paying back my student loans after they defaulted because of my old financial situation. however i got on a repayment plan and have been paying the loan back through a repayment plan for XXXX every month since XXXX of XXXX this has not been reflected on my report whatsoever. the same company which is sallie mae has the account although it has a status of charged off. If possible i would like the report to be wiped clean off my report or at least have them report my on time payments since XXXX of 2019
|
| 02/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I have been making as high of payments as I can on my Sallie Mae loans. Because I am not paying the full amount they are calling me multiple times a day, yesterday I received 5 calls. They are also sending emailed every single day of the week. I believe this would be considered harassment as I am making payments from every paycheck. I have replied to an email stating they can not continue to harass me regarding my loans as I am making payments. Please let me know if there is anything I can do to stop these phone calls.
|
| 10/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I am disputed this account several times and the company continues to report inaccurate information on my credit report. The account is Sallie Mae and I need this removed immediately from my report. Under the FCRA my credit report has to be 100 % accurate and it is not. The balances are wrong, the date of activity is incorrect. The past due amounts are incorrect and the payment status is definitely incorrect. With those 5 errors and violations on the account, I would like for these accounts to be removed immediately.
|
| 10/11/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
helloi went to XXXX school in XXXX fl. I took out a sallie mae loan so i can afford it. I called them today to find out how i could pay down my principle, but they said that all extra money goes to future interest. Im struggling to afford the payments and i feel like a serf from the high middle ages. My complaint is that paying on principle is not an option, i feel like this should be illigal. After all they say they are committed to help me dream, invest and succeed. Or is that just for their shareholders. thank you
|
| 01/30/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Called Sallie Mae on XX/XX/XXXX to inform them they did the 1098-E incorrectly. They submitted it with XXXX XXXX 's information who is the co-signer and who is also deceased. However, she paid {$0.00} during the entire life of the four loans. I paid every cent in XXXX and the 1098-E needs to be redone with my information. The customer service rep told me that was impossible and was super rude and would not let me even talk cause I was not allowed to access my account. Also, I can not access my account online either.
|
| 09/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have reached out to sallie mae ( XXXX ) at least once a month since XX/XX/XXXX to have them report my account as closed and settled. They had misreported my account as delinquent in XXXX and neglected to take action on my requests to report the settled balance. Further, I opened multiple disputes with all three credit bureaus to resolve the issues. The bureaus cleared the delinquent reporting for XXXX but did not correct the account settlement issue. Dispute Dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
|
| 05/10/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae harrasses people to no end. I have paid my student loan in full and yet they have continued to call me and my cosigner. I was a few days late, but I paid my entire XXXX bill instead of the minimum. They have continued to call every hour on the hour today. I have had 5 calls since I paid. I have called and they say there is nothing they can do. They need to update their systems so that after you pay you stop getting calls from them. This is harassment of my cosigner and I and I am considering a lawsuit.
|
| 07/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
As of XXXX/XXXX/2016 all of my students loans were paid off at Sallie Mae. Currently, I have an overpayment balance of {$1300.00} that Sallie Mae owes me. They do NOT provide an email service to answer questions ... Every time I call I can either not get a person ( only automated ) or I ca n't get through ( put on hold for around 30 minutes twice already ). My interest rate was also sickening on all loans. This company should be shut down for the way they treat people trying to make a better life for themselves.
|
| 11/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Sallie Mae is refusing to grant me a forbearance on my student loan. I recently lost my job and have been pleading for assistance with obtaining a forbearance. They have threatened to report me delinquent to the credit bureaus. I have good credit and any NEGATIVE reporting will drastically affect my credit.
Sallie Mae is blaming XXXX for having a block/freeze lock on my credit report file and this is the reason they are denying me a forbearance.
XXXX stated there is no block/freeze on my credit report file!
|
| 01/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
requested a copy of my report on the XX/XX/XXXX and how come I still have these accounts under Sallie Mae? You need to provide me a copy of these accounts. You stated that these are/were accurate and verified. Who verified these? Sallie Mae couldnt provide me any proof. I contacted them several times, but they could not give me any proof or a copy.
These accounts from XXXX ( already closed ) and yet you failed to give me any information. How do I settle this? when you aren't giving me anything to settle with.
|
| 04/02/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I attended state school for 6 years part time. I owe about XXXX to Sallie Mae. My mother co-signed with me, and we got approved every semester regardless of the fact well never be able to pay that money back. Sallie Mae harassed us with emails, mail and phone calls to this day about taking out a new loan. I borrowed around XXXX for my first semester in 2014 - thats now up to about XXXX despite my paying interest every month while in school. Sallie Mae is even worse than the XXXX was - at least they were honest.
|
| 05/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have large amounts of debt from several Student Loans for Sallie Mae. I have called countless times, asking for extra options- including deferment and forbearance plans, and I can not reasonably wait anymore. I have almost {$100000.00} in student loans, with the lowest interest rate being 7.875 %, and the highest being 13 %, and I can not afford more than a single month of payment. It is too much for me to pay off, and I'm not even going to be able to afford to feed and take care of myself if this continues.
|
| 02/14/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I told them that I couldnt possibly finanacially pay the XXXX+ dollars a month Started paying XXXX Dollars a month. Constant harassment of phone calls throughout the day. They took my loan off the website so I couldnt make monthly payments and threatened to default. Man told me about my private income that he has no business knowing about ( my credit card payment for instance ) Has called my co-signer 's JOB multiple times throught the year already. Also the school in which I got this loan for NO LONGER EXISTS
|
| 04/22/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
Savings account on XX/XX/XXXX, was told it would take a long as 30 days for balance refund. Called Bank on XX/XX/XXXX to advise did not get balance refund, was told that check was mailed out on XX/XX/XXXX, but the Bank would need to investigate.
XX/XX/XXXX Bank called to say they would stop payment on the lost refund check and reissue check, will take another 30 days, I asked for the check the be expedited, they refused. This is really poor service to wait 60+ days for a balance ( {$31.00} ) to be refunded.
|
| 01/09/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
XX/XX/XXXX Sallie Mae Bank : 1. I requested written responses to be sent to my address on file and via the bank secure mail to unresolved issues for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX.
2. XX/XX/XXXX, via phone I spoke with " XXXX '' " Office of the Consumer Advocate '' for immediate payment of any check written.
3. Sallie Mae declined check # XXXX and # XXXX with available funds.
4. Inability to add/utilize the external account transfer and limited account applications?
|
| 08/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I sent CFPB a complaint on X/X/17 stating that I did not agree to cosign a student loan for my granddaughter. Sallie Mae responded X/XX/17 stating that they could not provide a call recording because it is proprietary information. They attached the Application, Promissory Note and Final Disclosure.
On the promissory note, page 4 it states " Your signature on this Note is binding ... '' The Note is 7 pages and there are no signatures on any of the 7 pages, nor are there any signatures on the Final Disclosure.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
Was in year 3 of my XXXX degree in XXXX XXXX. I pulled out loans each year with Sallie Mae. Could not afford to pay for University out of pocket. I applied for year XXXX loans and was denied due to a " high loan balance ''. Now they want {$910.00} a month in repayment. Without a degree I am unable to find work paying high enough to afford {$910.00} a month and any attempt in having the loans put on income based repayment have been met with " we do not offer income based repayment on private student loans ).
|
| 05/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My father filed for bankruptcy last year. When this happened access to my student loan account was taken away because he was a cosigner on the account. When I submitted a cosigner release for it took them several weeks to get back to me with a decline. They told me it was declined because it was in bankruptcy but I am not the one in a bankruptcy, my father is. The only way to make payments now is to call in every month and I don't even know how much I owe. They also continue to accrue interest on my loans.
|
| 04/05/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Sallie Mae Bank has been harassing me via phone. Im unable to pay my monthly payments due to financial hardship that started with COVID. I have reached out to them multiple times, each time they say they will work with me to come up with repayment options and each time they review my account they tell me there are no options. I do not understand why the phone calls continue if there are no repayment options that I can manage. They refuse to lower my monthly payment. Now theyre calling precious employers.
|
| 09/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
Per XXXX credit report payments were made on the Sallie Mae loans in XX/XX/XXXX.
I need then to provide validity that these payments were made. Provide documentation to support payments were made on these loans.
Sallie Mae reported the accounts delinquent for XX/XX/XXXX days since no payments were made after XX/XX/XXXX.
This is a depictive practice, Then they report it as delinquent or charge off.
They dd not provide verification of a cancelled check, electronic transfer of who made the payment.
|
| 04/25/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
My student loan is with Sallie Mae. I have made several payments on this private loan. But, recently I have not been able to make payments due to unemployment and family changes. Now, Sallie Mae is harrasing mu family memebers, immediate and other relatives. It is a total disaster. My federal loan is under forebearance because I will go XXXX in XXXX 2016. But Sallie Mae, will not negotiate for such terms. I have written to them, called them, no success. I would appreciate any input and help. Thanks.
|
| 06/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XX/XX/2021, I did a co-sign for my godson to get approved for a school loan, I uploaded my business information ( not personal information ) which was a EIN and not a social security number only to find out that SALLIE MAE violated 15 U.S. Code 1681, which I have the evidence of and they never took off the hard inquiry from the credit bureaus after I asked them too, because XXXX XXXX XXXX XXXX XXXX they told me that the loan for him would be denied after they violated my privacy and ran my credit.
|
| 02/27/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have struggled with paying the minimum amount of my student loans. They have suggested a flexible option, but I told them the amount was still too much. Somehow they have my roommate 's phone number and called her on XX/XX/XXXX. On that phone call, I asked them to remove her information as my contact because she has nothing to do with my account. On XX/XX/XXXX, my roommate received another phone call from them. They call me 5-7 times a day and have even called my job when I've asked them to stop.
|
| 08/03/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My sister was told, if she paid this amount ... she would not owe anything else as she is going to school. The loan would be deferred until she finishes college. She paid the {$50.00} but, it was only to stop them from calling for 10 days. They lied! Now they keep calling saying we owe money and that we have to pay it. They are lairs, the money should be put in deferment until she finishes school. They they said. I am the co-signer and they keep calling both of us after we both said stop calling.
|
| 08/20/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I am a XXXX XXXX VA XXXX XXXX veteran. I am cosigned/paying for two separate student loans for my Son whom is attending XXXX XXXX University in XXXX. I am unable to negotiate a lower interest rate. Nor am I able to make these loans not count so harshly against my credit score. I have done all that I can in dealing with Sallie Mae. I don't know what I don't know and I am really just trying to get the best advice and interest rate possible. Please advise The two loans combined exceed {$47000.00}
|
| 08/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
We were told to summit documents in, XXXX XXXX, XXXX and we did each time were told it's alright the documents, but then told there wrong, blank or have no graduation date which they did have! Asked Sallie Mae if my granddaughter needed to take summer classes if payments would start if she didn't they said she did not and the payments would start if not in school in XXXX we were charged in a month after being told we were miss informed by Sallie Mae ! Over {$900.00} owed and this is incorrect!
|
| 07/15/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae continued to contact my wife 's phone number after I specifically asked them to remove the number during a phone call regarding the student loan on XXXX XXXX. I had called them on this date to settle the account and attempt to pay in full. Between the dates of XXXX XXXX to XXXX XXXX, they contacted her at least 27 times, and again on Monday XXXX XXXX, she asked them to stop calling her. The evening of XXXX XXXX, I paid the account in full online and since the harassment has stopped.
|
| 02/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I just started working 2 months ago. I consolidated and adjusted to government student loans. But the private student loans wanted money before I even got paid my first check. So I was in the rear from the beginning. They would not let me defer for another month, they will not change the due date or adjust the amount that I am able to pay. Even with a second job on weekends, I do not earn enough to pay the rent and the student loans.
Are there any laws that they have to make some adjustments?
|
| 01/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with signing the paperwork
|
|
Web |
|
|
I was approved for both Spring & Fall semesters when I applied XX/XX/2018. I am approved and the current status if 'certifying with school '. The financial aid department claims that they can not find the loan from XXXX, while XXXX states there's nothing they can do and to speak with the school. It is very frustrating the be in a circular loop where each party states the other party is responsible for the next step. I want my loan funded in the amount of {$37000.00} or the cost-of-attendance.
|
| 09/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
I'm the co-signor on my daughter 's loan with Sallie Mae and she is currently on a re-payment plan with them ; however, Sallie Mae continues to call me for collection on the loans. Sallie Mae has also made phone calls to some of my relatives discussing payments needed on these loans. Now, Sallie Mae is stating the total debt is due and must be paid to them. I'm unable to pay the total debt amount. Even the payment plan that my daughter is paying them is a very high amount for a college grad.
|
| 10/16/2017 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My complaint is with Sallie Mae. Sallie Mae did an unauthorized credit search on myself and my co-signer on the XXXX XXXX and XXXX XXXX. Sallie Mae did not have are permission to run are credit. We were working to get a settlement with the company to pay back a personal school loan. And being that the payment was late because we were in dicussion with Sallie Mae. They reported it to the crediting reporting companies. Due to this happening. This has lowered my credit rating and my co-signers.
|
| 10/19/2016 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Web |
|
|
On XXXX/XXXX/16 I deposited XXXX by wire transfer to Sallie Mae for a one year cd.
On XXXX/XXXX/16 I received an email which said my statement was available. copy attached.
They gave me no previous warning that they were imposing onerous conditions on me that were unnecessary since they had my money. I then told them I did n't want to do business with them and to refund my money. they propose to charge me a fee that they call early withdrawal. and I feel is wrong and due to their fumbling.
|
| 09/26/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Myself, and XXXX children have loans with Sallie Mae, payment was made and taken out of my account but Sallie Mae calling to say payment not made, try to verify where payment was posted and they now say I am not who I say I am because they either have XXXX or XXXX both names that I go by so # XXXX will not talk to me and they have flagged my account that I am not who I say I am. but are harassing that payment not made, they wo n't even talk to me to get the confirmation number from the bank.
|
| 09/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
I applied for a private student loan through Sallie Mae. I checked out my credit score prior and I am even working with XXXX to make sure my credit is up to date and good. My credit score is good which is XXXX. They did not approve me for a private loan for my XXXX which would mean that I would eventually be making XXXX starting out after getting my degree. I am now making roughly XXXX. I think they discriminated against me because I am a single parent, minority and my age which is XXXX.
|
| 11/22/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
My daughter has a small student loan for which she selected to pay the interest as she moves through school. I am the co-signer. She forgot and fell behind 30 days. Sallie Mae called my cell phone on XXXX, XXXX XXXX, 2015, XXXX times, my home phone XXXX times, my daughter 's cell phone XXXX times. All were robo-calls asking to be called back between the hours of XXXX and XXXX Monday to Friday. We had already made the payment the day before, but there was no way to stop these phone calls.
|
| 07/20/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
This bank is horrible to me I didnt even use my card I lost it and saw a fraud charge large amount they refuses to help me when I called them to report this that I had lost my card and found a charge I didnt even begin using my account Im a new cardholder and their giving me this experience and hard time they refuse to refund me my money its nit fair I should be liable for this charge it was unauthorized but they tell me they dont have a zero fraud liability and I reported this promptly
|
| 10/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
There are issues with my sons loan that he and his mother have with Sallie Mae and they keep calling me at all hours and while at work. I explain that I am not on the loan and to stop calling and their people have stated my name is on the contact list and they want a payment and if I want the calls to stop to make a payment.
As far as I am concerned they are worse than a loan shark and they will do multiple computer calls per day and that is a form of harassment and that is not legal.
|
| 01/10/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
Hello, I cosigned a student loan for {$15000.00} on XXXX XXXX, XXXX, for my little sister, who is a freshmen at the XXXX XXXXXXXX University - XXXX XXXX XXXX XXXX campus. I have great credit ; however, I am currently in between jobs at the moment and part of my income is derived from unemployment insurance. I believe the company denied our request for a loan due to the fact that my income derives from a public assistance program, which violates The Federal Equal Credit Opportunity Act.
|
| 08/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
University XXXX XXXX XXXX in XXXX CA invites me back as a student and I am in need of a loan for apporoximately 3 grand and can not get accepted into one i am assuming because mom wasn't able to pay back parent loan on time at all times however now that i am back from my bad period of time, even then everything was payed back on time so therefore i SHOULD be able to get accepted into one. Could you please let me know which one and how to get it please? My credit is good. No worries.
|
| 03/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I already reached out to SALLIE MAE BANK INC and notify them of their error posting of information on my report. I requested for Method of Verification but have failed to respond in a timely manner. I did not receive what I asked and these violations still persists on my credit report. The absence of method of verification FCRA 611 and validating debt ownership via third party fails to meet the Consumer Finance Protection Bureaus guidelines for what constitute proper debt validation
|
| 05/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have received several notifications about for a hard inquiries on my credit report which to the best of my knowledge was not initiated by me. I did however contact these companies to resolve this issue and also filed a report for investigation with the credit bureaus but this has gone unsolved. The hard inquiries are still on my credit profile and has made my score go down greatly and I still haven't been heard. Both XXXX and XXXX are reporting inquiries on my file differently.
|
| 01/12/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have contacted Sallie Mae and my mother about XXXX times trying to get my payments down so I can afford them. They have repeatedly told me that they could not, I told them how much I make and I started work over two months ago they were nasty and told me to get another job. I know I must pay but I can not XXXX a month I only bring home XXXX bi-weekly.i have other students loans that I must pay. Plus car insurance phone bill health insurance I do n't work 40 hrs a week most times.
|
| 11/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I was unable to make payments to my Sallie Mae student loan due to insufficient funds during the middle of COVID. I had no job, and my unemployment was XXXX $ / week and I couldn't even afford to eat and Sallie Mae told me they would give me 1 month of forbearance and that's all!
My credit score dropped to a XXXX and I've been struggling to increase it but I have a 90 day on my credit report, and no matter how many times I try to dispute this multiple times and still no success.
|
| 12/23/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
Despite instructions from our daughter ( we're co-signers on her loan ) AND being told we were on the West Coast, XXXX called us at XXXX PST on XX/XX/XXXX.
Then, despite my daughter working out a repayment plan, verified MULTIPLE times as " acceptable '', the systems at Sallie Mae continue to mark the loans as Past Due and send repeated harassing emails. XXXX just told me ( XXXX PST XX/XX/XXXX ) that " until the payment is processed, " the system '' will continue to send emails.
|
| 07/22/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Contacted them due to the fact my student loans are for XXXX XXXX They informed me that because the school closed after I dropped out, that I would not qualify for loan forgiveness.
I had mentioned to them 3+ times that the school was shut down for fraud which concludes my student loans are fraudulent. They sent off my account to a different department and I've never heard back and keep getting run around.
They are not holding up on the holder law with my fraudulent loans
|
| 02/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
I already contacted the XXXX bureau and spoke with a representative who refused to removed reinserted information based on the error they made on my report and they ignore my concern after numerous letters and phone calls. I had no written notification regarding these inquires The hard inquires I'm concern about is XXXX XXXX, Sallie Mae and XXXX. I would like these to be permanently from my credit report. Please look into my issues that is real concern to my credit. Thank you.
|
| 10/16/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have a personal school loan in the amount of {$36000.00} with Sallie Mae. Sallie Mae has charged me late fees because i have been latte with payments because I am not able to make the current payments. Sallie Mae has never contacted me directly. They have only called my co-signer with an automatied system. Because of Sallie Mae negligence. Sallie Mae reported my loans to the credit reporting companies as defaulting. So now they have ruined my credit rating and my co-signers.
|
| 07/08/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I applied for a three month forbearance on XXXX/XXXX/2016 on all XXXX of my loans. I was told that my auto-debit enrollment would be cancelled and my next payment would not be until XXXX/XXXX/2016. Instead what happened was my auto debit was not removed and was charged on XXXX/XXXX/2016. The forbearance then applied on XXXX/XXXX/2016. I was also billed {$150.00} on XXXX/XXXX/2016 to finalize the forbearance, which while agreed upon, gave the impression that everything was set.
|
| 11/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
In accordance with the fair credit reporting act, this creditor, Sallie Mae ACCT # XXXX Sallie Mae ACCT # XXXX has violated my rights. Under 15 USC 1681 Section 602 states I have the right to privacy, 15 USC 1681, section 604 A Section 2 also states, a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on a credit card account under an open in consumer credit plan as late for any purpose.
|
| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
A student loan went to collections, because I was XXXXXXXX later than expected and was XXXX during my time in school. I explained to these companies I was still in school but forced my loan into default back in XXXX. I have since tried to reconcile with the credit collections but unwilling to show its closed and it is still increasing on a monthly basis. It is showing the account as active and open when I know the original debt was closed and sold off to collection agencies.
|
| 07/13/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I have a loan with Sallie Mae and I went XXXX XXXX, wisconsin. I have a high payment and was hoping to lower or defer my payment due to going on maternity leave because I will have no income during that time. Sallie Mae was no help to me they want me to pay to defer the loan even while it will still be gaining interest and they do not even offer a loan extension to help lower payments. So altogether I can not temporarily stop payments or try to lower my payments in any way.
|
| 01/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I was in a forbearance plan and had to make a certain amount of payment each month for 3 months. On the last month I put the payment on auto pay to make sure it would continue to pay after the three months. The autopayment did not take enough money out and the company reported me as delinquent. I called and they rectified the error and stated it was their mistake, the loans are now reporting 90 days past due one time and hurting mine and my cosigners credit significantly.
|
| 03/14/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
After many attempts to reach a better payment options with Sallie Mae they refused to help me and my cosigner under the pretense that " we have more than enough money to make the payments ''. Now mind you my cosigner is battling XXXX and I work for a non-profit and don't make that much. Now they have resulted in daily harassments towards me and my cosigner. The harassments have been going on for months now. If this new CFPB do nothing I will sue Sallie Mae for harassment.
|
| 10/26/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have XXXX loans with SallieMae. Each are enrolled in auto-debit and have been for more than a year. This is confirmed in my account information available online and has been verified during a multiple calls with their customer support. Despite being enrolled in auto-debt, the accounts do not auto-debit and I receive a call from SallieMae that I am delinquent on my account every month. I believe this practice is intentional in an effort gain more interest on my accounts.
|
| 08/20/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
For several months my monthly payment for my private loans were automatically debited from my bank account. I started to receive bills from a collection agency stating my loans with XXXX XXXX were sold to their company. Since my loans were not in default, they shouldn't have been sold to a collection agency. I have bank statements proving this. Now the collection agency is expecting payments they shouldn't receive. I contacted XXXX XXXX and nothing was done about it.
|
| 05/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
XXXX student loans reports that I was 60 days late on multiple accounts on my credit report. I have sent letters to XXXX and the Credit Agency showing that i wa in a forbearance with my student loans. I contacted XXXX with copies of my application for the forbearance and the credit report. XXXX also has failed to process my application for over 3 months which is why I am showing 60 days late. I have all copes of my approval, and applications of when applied each time.
|
| 06/24/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
So, fresh out of college working as a XXXX XXXX in New york barely making enough money to keep up with my {$1000.00} rent and federal and private loans and other expenses. It has been hard for me to save money. Sometime I end up only have {$20.00} left after I pay all my bills and loans. Sallie mae doesnt offer anything else lower than the $ XXXX payments and the interest of % 14!! Doesnt help either. Its basically like I pay my loan the interest just keeps adding up.
|
| 03/14/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have called Sallie Maes customer service number multiple times. There has been times where no one would even answer during business hours. I would get different scripts from different customer service contacts. I have spoke to two loan contact personnel over the past week XX/XX/18 and neither times were they willing to work with me. I have tried to keep up with my payments but they are not understanding my income compared to the amount they are trying to charge me.
|
| 03/17/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I have loans with Sallie Mae. I attempted college while XXXX to try to get off XXXX. I havd to leave school because of my XXXX. Sallie Mae refuses to do XXXX discharge on my loans. I only draw $ XXXX month. My husband will be retirement age later this year and will retire. We will both then be on fixed incomes. The harassment will not stop even though I had my doctor do XXXX discharge paperwork last year. There is no way I will ever be able to work a job. Please help
|
| 08/23/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
I have been working with Sallie Mae on my current student loans and from XXXX of 2017 to current. They have received information from public records and have been harassing my ex-family members. They have not been authorized to use this information and it was not given to them by me or the co-signers on my loan. I believe they are taking private information of people I may know and using it without their knowledge. Sallie Mae is already under a class action lawsuit.
|
| 11/02/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I called Sallie Mae to find out more information regarding their Rate Reduction Plan. The representative advised that Sallie Mae will only discuss the rate reduction with borrowers who are delinquent on the account. I do n't understand how borrows who are delinquent get rewarded with lower interest rates, and borrowers who are struggling, but still make payments on time are punished by not having access to a program created to help borrows repay their student loans.
|
| 11/28/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Sallie Mae representatives, despite me being current on my loan, have been harassing my mother, her boyfriend, her boyfriend 's parents, and his brother 's in-laws, regarding my status and personal information. Completely unacceptable as I do not even have contact with these people and the latter I never even met. They ask about my personal information, They constantly call all hours of the day, including their at place of employment where they requested that stop.
|
| 11/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I had to co-sign for my son 's Sallie Mae loan for his senior year of college. According to my MSA, ( Marital settlement agreement ), my ex husband is responsible for XXXX of ALL college expenses, and student loans were NOT to be in the children 's names. I also have a court order ( XXXX XXXX, 2016 ) in which orders the loans to be transferred into HIS name. I have spoken to Sallie Mae, and they refuse to transfer ownership of the loan. Please advise how to proceed
|
| 03/23/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
After working very hard to pay off my Sallie Mae XXXX loan in full XXXX XXXX, they promised that a payoff letter would arrive within XXXX days. No letter was ever received. Each time I call back the customer-no-service promises that a letter will be sent soon. It has now been XXXX days and the account is STILL OPEN! I called today and asked to speak to a manager. When I insisted that they close out the account or else a formal complaint would be filed they hung up!
|
| 08/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I am a cosigner for my daughters sallie=mae loan these people should be investigated when she graduated her interest rate went up to 10 percent from 4 percent plus they keep on changing the payment due date even when she was in forberance so they can collect a late fee. I am sure i am not the only one that they are ripping off these students.there practices are criminal worse than loan sharks please help me with this awful company they should be arrested Thank you
|
| 04/28/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I recently reached out to Sallie Mae during the pandemic. At the time, I lost my job and Sallie Mae sent an email stating that I owe over $ XXXX/month for my loan bill. Of course, I could not pay this amount nor even with a job pay that amount. I tried to talk with Sallie mae to see if we could work out a lower payment option. They stated that they can not do that and offered forbearance. I've tried multiple times to lower my payment and they continued to decline.
|
| 12/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
It looks like an application was submitted to Sallie Mae yesterday, XX/XX/2022. I did not do this. I want my information back and credit reports cleared of this hard inquiry. I would also like to remove the name XXXX XXXX from my records. That person does not exist. It is not my name. I co-signed for a friend called XXXX XXXX so she can purchase a car in the XXXX. My guess is that someone put the name in by mistake and it stayed on my credit report. Please help.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
Servicemember |
|
My husband and I took out a student loan with Sallie Mae at a 9.2 % interest rate for the maximum amount of years 10. We are supposed to pay them {$570.00} a month. We are in forbearance right now because we just ca n't afford the payments at the month and there is no other way to defer the payments. We are charged {$50.00} for a " forbearance fee ''. Each month we are charged {$370.00} just in interest while this account is in forbearance. This ca n't be right.
|
| 03/07/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I applied for all fixed interest loans and some how most of my loans are variable interest student loans. I asked them about this and all they told me at XXXX XXXX is thats just what they are. I already pay 12 % and up in interest and its subject to just keep getting higher. I know for a fact I applied for fixed interest so I wouldnt have to deal with the increase in interest rates later on but didnt think I needed to keep that as proof. Shouldve known better.
|
| 03/05/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Servicer continuously calls my grandmother who is not on the loan. She has received 8 calls alone just this morning. I have asked them several times to stop calling her because she is not on the loan. They refuse to stop.
I have notified them several times that they are getting a check for the full pay off amount and should be getting it sometime tomorrow or this week. Theyd said the calls would stop and theyd note the account. Calls have only once increased.
|
| 10/22/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae called me twice in two weeks regarding my bill once on XXXX from an unknown number and once on XXXX. XXXX times I explained that I do not have money to pay them and in response to asking them to stop calling me, I was informed they would continue to call until the balance is paid. I find this action harassment and I would like them to stop calling me or at minimum reduce the amount to once a month.
This is for a XXXX loan for XXXX university XXXX.
|
| 12/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I am trying to get help paying my monthly payment. I have talked with customer service multiple times about a rate reduction plan or any kind of assistance and they keep telling my they arent able to offer any assistance. My payment is {$1900.00} per month which leaves me no money for my bills at all and Im in the negative $ XXXX. I sold my car and lower all my bills. They refuse to help me. I am able to pay {$800.00} a month and they wont accept that at all.
|
| 04/10/2020 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In the month and date of XX/XX/2018 it was reported on my credit report that I was delinquent 60-89 days on my account when it was on auto-bill. I reached out to the company and they said that they saw the payment try to come out of the bank, but it was rejected. They never notified me of the rejection and gave me this late payment. I now can not get a personal loan because of this mark on my credit and the company will not help me with this unpair situation.
|
| 11/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I first called Sallie Mae at the end of XXXX this year and I would say Ive called them XXXX or XXXX times since then to try and get my monthly loan cost lowered. I am XXXX and I dont have steady employment, but still Im expected to pay $ XXXX? I have no freedom anymore. I would love to get some support because this really has been the worst year of my life paying these loans. Sallie Mae has not even picked up a call from me. There is no service on their end.
|
| 06/08/2022 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/XXXX, I filed a dispute through concerning my loans with Sallie Mae. My credit report states that the loans closed back in XXXX but the balances are still showing up. I filed a dispute that the accounts are closed. According to the Fair Credit Reporting Act, I should have heard back concerning this matter from XXXX - XXXX days in which I have not heard anything yet ; it has been over four months now. I want the loans removed from my credit report.
|
| 07/19/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
Servicemember |
|
I have close to {$100000.00} in student loan debt, {$20000.00} of which is funded by Sallie Mae/XXXX.
Sallie Mae/XXXX refuses to work with me and demands that I pay {$320.00} a month or more on this debt with 10 % interest. Everytime I call a representative tells me that is my only option, or I can default. Then they state that if I default there might be some help for me but they do n't know, and there 's nobody I can talk to about it. It is unbelievable
|
| 09/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Loan opened without my consent or knowledge
|
|
Web |
|
|
In XXXX of 2022 i started receiving phone calls and voicemails regarding a loan past due. I called the company with no knowledge of this loan and expressed that to their representative. They told me it was mt ex husband who took the loan out and I had been put under the laon as well. Since then he has not been paying this loan and it has hit my credit. they told me over the phone i could not be taken off the loan unless I report it as fraud as i am doing.
|
| 06/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have contacted Sallie Mae more than a few times about lowering my {$1600.00} a month payment. All they ever say is did you ask your co-signer for help and the answer is yes I did and my co-signer can not afford that either. Its super high and ridiculous. I barely make that in a month at work, how am I supposed live if Im paying that amount a month? Sallie Mae offers no other options and does not help or work with me on bringing the monthly payment down.
|
| 09/26/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Sallie Mae continuously harassing me and my family with their harassing calls after repeatedly telling them to stop calling one of our numbers. I recorded a call saying that they would take a number off the list of numbers that they call only for them to repeatedly go back on their word. Sallie Mae continues to lie and manipulate customers like me who are struggling during a worldwide pandemic not caring or being considerate of the situation we're facing.
|
| 09/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XX/XX/2021 and XX/XX/2021, Sallie Mae said I missed XXXX payments. I never missed a payment and have tried to dispute this with them multiple times but it got resolved as a customer disagreement. They processed XXXX of my loans with them as missed payments on the same date.
My name is XXXX XXXX XXXX : XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX This has been a burden on my credit history for years and I am unable to get approved for anything.
|
| 06/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
XX/XX/2019 - Contacted company to see what originally was taken out for my loans and if I could get verification due to the numbers not looking accurate. Customer service rep seemed confused and didn't assist with me pulling up my account.
XX/XX/2019 - Contacted company inquiring about different payment options available for my loans because the amount they have suggested is not realistic. Company did not assist and just continued to read off of script.
|
| 12/08/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Today alone they have called my home phone 3 times/daughter/ex-husband/ step sister/ XXXX year old mother/ex sister in laws/ex brother in laws and nephew I have seen or talked to in 20 years phones all before XXXX. We had been paying what we can on a part time job of 22 hours ... instead of past due going down they kept adding more and more late fees ... {$300.00} a month is all we can afford but they continue to threaten ... already have 3 in collection
|
| 01/15/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I graduated college on XX/XX/2022. When I login to XXXX XXXX, a message pops up saying I have 1298 days until my first principal and interest payment is due on all of my loans. When I click each individual loan that it says I am in a grace period for XXXX more days for, it says my first principal and interest payment is due XX/XX/2022. This information is misleading and they should not be allowed to tell me false information on when my payments are due.
|
| 12/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Family Educational Rights and Privacy Act ( FERA ) is a federal law enacted in XXXX that protects the privacy of student education records. XXXX applies to any public or private elementary, secondary, or post-secondary school remove all student education records. XXXX XXXX XXXX ( b ) Also XXXX XXXX XXXX states that " A consumer may exercise the right to opt out at any time. '' I have requested to remove the educational records from the consumer report.
|
| 01/11/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Sallie Mae has denied me access to my account. I am unable to verify if my payments have been posted to my account. They are calling family and friends and harassing me, but refuse to allow me to verify my balance.
I lost my job due to covid and I am trying to get on my feet. They are jeopardizing my job, my credit score and my XXXX health.
I believe they are missing payments, but I can not resolve anything without access to my records.
Thank you
|
| 07/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I can not sign up for auto pay, and this is something targets younger people to not have working. When I called for support, the agent gave me a due balance amount that was different than what was showing on my online portal, which could have caused me to have more fees if it was not enough. Additionally, when I asked for help figuring out why auto pay was not working, the agent muted the phone and ignored any follow up. I was also never called back.
|
| 01/14/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I cosigned for a private student loan for XXXX my kids with Sallie Mae.
Since she graduated, Sallie Mae calls my cell phone and work phone several times a day about paying this loan off. I have asked them to not contact me by phone and only in writing, but the calls continue.
I have received no documentation through the mail, only this constant barrage of calls. They are attempting to harass me into paying them even though I just cosigned the loan.
|
| 08/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
My spouse is an XXXX XXXX XXXX XXXX, and I am in the process of seeking a reduction in the interest rates on my student loan. This loan was obtained prior to his enlistment in the XXXX XXXX. However, Sallie Mae is unwilling to cooperate, citing that my spouse is not the co-signer. According to legal regulations, spouses are protected under the Servicemembers Civil Relief Act ( SCRA ), which extends these protections irrespective of co-signer status.
|
| 03/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I received a Hard Inquiry in the XXXX Credit Report for Sallie Mae Bank on XX/XX/2023. I have contacted Credit Card/Credit/Loan/Bank Customer Care and they don't have any application open with my information. I have also tried to contact XXXX Customer Care and they can't help since it's a hard inquiry.
The following address of the Institution involved was mentioned in the Credit Report : - SALLIE MAE BANK XXXX XXXX XXXX XXXX, DE XXXX ( XXXX XXXX )
|
| 08/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I have been in school and I am still currently in school. However, SALLIE MAE has added late payments when they should have differed. Multiple times, I have asked for that to be corrected, but they continue to refuse to remove the late payments.
I was at Florida XXXX XXXX from XXXX for my XXXX XXXX XXXX for my XXXX XXXX, and currently obtaining my XXXX starting XX/XX/2022.
Furthermore, under 15 USC 1681, I never consented to share my information.
|
| 05/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I 've noticed that student loan repayments made on line by myself are immediately deducted from my checking account in real time - yet these monies in real time transferred to the lender often are not processed toward my loan for 3 whole days resulting in the accumulation of additional interest for these 3 days. Will that change as the " End Of Early Paydays '' will on XXXX, XXXX resulting in the immediate processing of my loan payment in real time?
|
| 07/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Hello, I am having extreme difficulty making my student loan payments for Sallie Mae. They have recently taken me off their graduated repayment plan and are not offering another payment option. My payments went from {$320.00} to {$430.00} a month. I reached out through their helpline countless times in an attempt to reduce this payment. Each call ended with them telling me there is no other option.
Please help me with this situation.
Thank you!
|
| 08/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I co-signed a XXXX XXXX loan with Sallie mae, my borrower who is currently in schools have the school sent a confirmation letter to lender of his current status ( student ) so as to stop making payments and activate a deferment on the account. Sallie mae denied the receipt of the request ( which they later confirmed while on a call with Sallie mae representative ) and report a delinquency to the credit bureau knocking 50 points off my credit score.
|
| 04/03/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have called Sallie Mae a number of times to help work with me on payments I can afford. I sent them payments, but they don't cover the minimum payment they want. Now, they tell me I don't have online access to my account because my online priviledges were revoked. They won't let me see any of my information that is connected to it. Even if they won't accept a payment less than the minimum, I should still be able to see information about my loan.
|
| 08/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Told Sallie Mae I was having trouble making payments. I asked for a month of forebearance and I could continue payments as normal after that. I made a {$50.00} " good faith '' payment and they told me I could continue to make payments the following month. They did not grant me the forebearance and instead added a late fee to what I already owed. Basically told them I could n't make a payment, so they took {$50.00} from me and charged me anyways.
|
| 06/15/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XXXX XXXX has made repeated phone calls to several family members and XXXX friends. They already know my direct contact number. They have already spoken to me and my father, who has assured them we are trying our best to fix this. They started calling before I had even graduated. They are aware I do not currently have a job. They call my entire immediate family several times a day for weeks now. Then the started calling my XXXX contacts.
|
| 10/29/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Sallie Mae has contacted many estranged family members/ friends after being told to stop contacting them. They have called various members 12+ times within the past 60days with the most recent time being today ( XX/XX/29 ). They are contacting my husband and I 8 times a day even after we have told them to stop. I tried to resolve the account and bring it current and they were not willing to try and work with me unless I had full amount.
|
| 04/06/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have been current on all my payments but so far I can not seem to find a job to actually refinance to a different company, and so far XXXX XXXX has the nerve to say that my forbearance period is up. As of late the current company that I work for has been overworking and underpaying me to barely survive and this month I won't be able to pay my minimum payment towards my XXXX XXXX loan. This is getting out of and needs to be dealt with.
|
| 07/23/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
This company is harassing my family about my loans. They declined to work with me when I lost my job. I called in XXXX to try to make a plan to help pay for my loans while I was unemployed and they refused to help. Since they wouldn't work with me, I was unable to pay them for 3 months. Now they are harassing my sister with phone calls. I never gave them her phone number and I have no idea how they got it, and that is VERY disturbing.
|
| 11/08/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Only HALF of the amount I paid to Sallie Mae through my OnlIne Bill Payment Service through my bank was actually credited to my loan. Prior to this incident, I had no problem with the FULL amount of my payment being credited to my loan.
XX/XX/XXXX - {$25.00} paid and deducted from my checking account, only {$12.00} credited to my loan XX/XX/XXXX - {$37.00} paid and deducted from my checking account, only {$18.00} credited to my loan
|
| 05/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for d and purpose.
|
| 03/24/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XXXX Called and was placed on hold for XXXX hours then and left message regarding monthly payments that are starting XX/XX/XXXX that I can not pay.
XXXX filed complaint with Massachusetts attorney general, have not heard back XXXX called XXXX XXXX XXXX for XXXX XXXX and gave financial statement, my co-signers have tried to call to give their financial statement multiple times and they keep being sent to the person I talked to XXXX.
|
| 04/03/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Due to the current COVID-19 virus situation which impacted our jobs, I contacted Sallie Mae today ( XX/XX/2020 ) to ask for forbearance but I was told that the decision will have to be made later and even if it is granted the interest on the loans will continue to accumulate and I deem this as greediness on the part of this company considering that it was no fault of any citizen of the country that this situation came into existence.
|
| 10/21/2022 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Older American |
|
Daily phone calls from Sallie Mae asking if I know someone called XXXX or similar name. Every time I tell them I have never heard of this person and please take me off their calling list. They tell me they will remove me and then call again and again and again. Non stop for the last couple of months.
They are not calling about any debt that I owe. I have never owed this company money and I dont know the people they are looking for.
|
| 05/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on credit card account under an open end consumer credit plan as late for any purpose.
|
| 02/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I am a co-signer on my son student loans. He is serving in the XXXX XXXX right now and have been for the lats 6 years and attending school. his loans are in deferment Sallie Mae keep sending notices anyway since covid and sending them to our credit report with the loan in deferment. I have contacted them, and they have yet to correct this.
please help my credit score is taking deep down which will hinder my job.
Report Number XXXX
|
| 10/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Sallie Mae made an agreement through their legal representation to discharge a loan in XX/XX/2018. It was filed in a court of law. Since then, the report on my credit has been reported as a delinquent charge off which I have attempted to dispute and correct with Sallie Mae and the credit reporting agencies. It was previously updated correctly and recently began reporting again as a Chargeoff that is derogatory. This is unacceptable.
|
| 08/08/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
So Im a XXXX XXXX graduate of 2018 and I now and dealing with Sallie Mae, these people have no intentions of being able to make my payments easier for me. My monthly payment is twice as much as my rent and I am unable to make that payment, I work two part time jobs to make ends meet and I try to at least pay XXXX towards my loans. Since then Sallie Mae has ruined my credit score, I just want an payment based on my income to help me.
|
| 03/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have been submitting payments to Sallie Mae. However, they keep sending me letters saying that the Account has not been found. Then, they send me overnight letters stating that my loans are about to default, despite me trying to submit payments.
If the accounts can not be found, they can not default. If they will not accept payments, they should not be allowed to let the loans default, sell them, and profit off of my suffering.
|
| 09/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
XX/XX/ I entered into a consumer credit transaction with SALLIE MAE BANK for an extension of credit in the amount of {$10000.00}. I received adverse action in a notice dated XX/XX/ informing me of this decision. After careful review, I believe that this denial is in violation of the Equal Credit Opportunity Act. As my application ( secured collateral ) was received. I certified mail sallie mae bank a counteroffer letter dated XXXX
|
| 02/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Sent to each credit bureau the following A copy of my credit report I received from them. The fraudulent items listed.
A copy of my Identity Theft Report and proof of my identity.
A copy of section 605B of the Fair Credit Reporting Act, which requires them to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher ( s ) of that information.
|
| 08/03/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
They filed a response to my complaint in Case number : XXXX stating " We have also updated our records to reflect that you do not wish to receive automated calls to the cell phone number you identified. '' However, I recently filed yet another complaint that they were calling my cell phone 8 times a day. They claim it is their right. I explained if a person answers you CAN NOT keep calling them. The most recent Case number : XXXX.
|
| 07/26/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
in accordance with the fair credit reporting act Sallie May Bank Inc has violated my rights.
15 USC 1681 Section 602 states I have the right to privacy.
15 USC 1681 section 604 A Second 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under a open end consumer credit plan as a late for any purpose
|
| 05/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
Servicemember |
|
on XX/XX/XXXX i was informed via Email that a Sallie mae credit card account was past due and had several returned payments. I never authorized the opening of the account. i have sallie mae student loans and that all. This account was fraudulently opened and abused using my personal information. Im a victim of identity theft. my personal information is being sold online for fraud. this has been confirmand by dark web surveillance
|
| 02/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
Dear SALLIE MAE ; I was shocked when I reviewed my credit report and found late payment on the dates below : XX/XX/2022 FOR 60 DAYS I am not sure how this happened, I believe that I had made my payments to you when I received my statements. Also, with everything going on, particularly XXXX, being XXXX XXXX XXXX, loss of a family member lately, and loss of job, etc. My only thought is that my monthly statement did not get to me.
|
| 03/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
I want Sallie Mae to stop calling me ; their amount of telephone calls are illegal and harassing. I blocked the phone number, but calls still relays onto my voicemail.
Im also a victim of cyber extortion, blackmail, and randsomware online, who stolen my identification online. Perhaps, the debt collection agency or Sallie Mae has stolen my most personal and private information to use tactics of randomware to exploit me online.
|
| 11/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX XXXX XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.
15 USC 1666B : A creditor may no treat a payment on a credit card account under an open end consumer credit plan as late for and purpose.
|
| 02/24/2020 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
About two months ago I thought my student debt was deferred until i graduated from college. Now they are calling and writing letters saying that I owe them around XXXX $ for interest. Ive been battling with my loans for a year and a half now ; but more issues keep getting created by sallie mae. I owe around XXXX and with interest it is over XXXX. Im already paying on student loans every month by a different company ( XXXX $ ).
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act, this creditor has violated my rights. Under 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604A Section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any purpose.
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
My loan repayment is extremely high with high interest rates. Repaying the loan is difficult with my salary I am currently collecting. Trying to talk to them to lower my monthly payments is a struggle, and forbearance actually hurt me when I tried it once. They still charged me after I fell behind on my loans and needed assistance by placing me in a forbearance for XXXX months, where I still paid close to {$500.00} per month.
|
| 09/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have scheduled automatic payments. The payments are not going through because their system does not process the payments. I have been charged many times a return check fee, and I have to manually make payments.I need full refund on {$20.00} x number of return check fee and the system to process my {$50.00} payment on schedule. The interest of 9.9 % is inhumane, borderline slavery and an embarrassment to all of mankind. XXXX
|
| 09/01/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
My student loan is with Sallie mae. On XX/XX/2022, I was put into a loan program and I have been making payments for 2 months. Today on XX/XX/2022, I was told that they were going to force me to pay more which I can not do and the payments they took didn't help my account now I am past due to a mistake made on Sallie Mae 's end. During this time i received a large amount or harassing calls which Sallie Mae told me to ignore.
|
| 04/30/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have 8 loans with Sallie Mae. I refinanced 4 loans so that the balance should be XXXX. Instead of taking refinance and allocating it to the 4 specified loans, Sallie Mae took the money and allocated it across all the loans I have with them such that there is still a balance on the loans that should have been at XXXX. I am having trouble having them reallocate the money so that the 4 specified loans are at a XXXX balance.
|
| 07/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
After filing a complaint XXXX requested I submit an affidavit and police report for fraud. I did so and they responded that I am still responsible for the loan even though I did not sign for it or receive any documents pertaining to the loan such as promissary note. They have acknowledge they did not have ab accurate email address for me nor a signature. They are now asking that I resubmit a new affidavit and police report.
|
| 07/23/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
Sallie Mae is the loan servicers for a loan I co-signed for my daughter for college education costs. When loan papers were signed information regarding my bank accounts was not required. Now Sallie Mae is requiring that I give my routing and checking numbers JUST TO LOG ON to their site to review my account information even though I do n't pay online. This is not a reasonable requirement and needs to be changed immediately.
|
| 04/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
In order to pay for college, I applied and was given a multiple student loans by SallieMae. Due to COVID as well as my mom being diagnosed with XXXX XXXX XXXX XXXX, I had to temporarily put my studies on hold. SallieMae refused to work with me and, dispite not having any sort of income, demanded an obscene ammount of money. The cosigner contacted me and has told me that SallieMae threatned him with law enforcement action.
|
| 04/29/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I submitted a complaint not that long ago because Ive been having issues with making payments on my loans via Sallie Mae. Whomever I talked to on the phone last said just to pay whatever amount I could and I would receive a phone call from the company. My mother who is my co-signer received a letter saying I was last due and I only received an email stating the same thing. They will not work with me and this needs to stop.
|
| 11/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I have called multiple times from XX/XX/2021 thru XX/XX/2021 to make a payment. I can not reach a live person. When I try to make the payment it keeps kicking my off and now they have added multiple late fees. Sallie Mae is the absolute worst company I have every in my life dealt with. I do not know what I need to do at this point because I can not speak to anyone. I was on hold for over an hour and never got anywhere!!!!
|
| 12/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Last night on XXXX/XXXX/15 at XXXX XXXX, a sallie mae account manager named XXXX XXXX called my mother 's XXXX neighbor ( first name XXXX ) and disclosed my personal student loan information on a voicemail. They were attempting to reach my mother regaind my loans. They have been harrasing me and my relatives with repeated phone calls and have now illegally contacted an outside party and revealed confidential information.
|
| 08/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/22 I received a call from XXXX at Student Loan foregiveness Center. He explained to me my Student loan account was flagged for the new inflation foregiveness program. He proceeded to tell me in detail how the program works. He gave me a reset code for my Financial aid account. I unfortunately gave him my debit card info, and signed documents through a docu e-sign website. I have high suspicion this was fraud.
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
My private student loan company, Sallie Mae, will not offer any alternative type of payment plan. My payments have gone up to {$760.00}. I contacted them several times but they offer no options. The only thing I am told is they offer a direct debit payment option. How is that any help if you ca n't make the payment to begin with? I do not want to default and want to pay something reasonable but they just wo n't budge.
|
| 02/15/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
Sallie Mae did not send my XXXX statement. They sent a letter stating that i paid {$3900.00} and {$11000.00} in eligible interest but the letter was to my co-signer and it says that the borrower has to obtain a copy of the XXXX but I the borrower was not able to log in to the website to print it because i am no longer a customer and she stated that i did not pay any interest off and that the loan was simply paid off.
|
| 03/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance fair crediting reporting act, this creditor has violated my rights under 15USC1681 section 602 states I have the right to privacy. 15USC1681, section 604A section 2 also states a consumer reporting agency can not furnish an account without my written instructions. Under 15USC166B, a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
|
| 05/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In accordance with the fair credit reporting act XXXX account Has violated my rights 15 USC 1681 section 602 States I have the right to privacy 15 USC 1681 section 604 A section 2 : Also states A consumer reporting agency Can not furnish a account Without my written instructions 15 USC 1666B : A creditor may not Treat a payment On a credit card Account Under an open End consumer credit plan as late for and purpose.
|
| 03/12/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I am a XXXX XXXX of XXXX XXXX university XXXX college located XXXX XXXX XXXX at the XXXX XXXX, I have been receiving my refund from the school, but after the last payment on XX/XX/2018, so I have written to both the school officials and the financial aid, but no response. Please I need my money because I have gone through pain and suffering, I have been delinquent on credit card and had several late payment on rent.
|
| 03/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have private loans with XXXX XXXX, but am still currently XXXX and taking XXXX classes to finish my XXXX I work as a XXXX XXXX XXXX, so it is hard for me to make payments while still in school. XXXX XXXX has told me that my loans have been deferred, but then still demand payments each month. I have talked with them multiple times over the phone and they told me my loans would be deferred since I am still in XXXX
|
| 11/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
In XXXX of XXXX, Sallie Mae marked a student loan that I co-signed for as 60 days late. I did not receive any written notice that this payment was late. When I tried to dispute the claim they said they contacted the individual ( my ex-sister in law ) who was making the payments. Once I found out this was issue, I paid the loan in full immediately. This is now adversely affecting my credit score to no fault of mine.
|
| 09/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Hello, I have a student loan with SallieMae. They keep giving me harassing phone calls. When I tried to make a resolution with them, they did not want to work one out for me. I explained to them that I am having a financial hardship at the moment, since my apartment was broken into two times. But, they did not want to hear it. Please advise or help me regarding this situation. Thank you.
Sincerely, XXXX XXXX XXXX
|
| 03/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with the interest rate
|
|
Web |
|
|
I cosigned a loan with my daughter. We signed up for a fixed rate, we never signed any document that stated the loan was an adjustable rate and were given an adjustable rate. I only found out after several payments were made.
Sallie Mae 's response was that it is too late. I asked for documentation showing that I agreed to an adjustable rate. They failed to provide any.
Thank You for looking into this issue.
|
| 12/29/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have a Derogatory remark on my credit score. Showing that XXXX XXXX XXXX XXXX has 2 accounts one. For {$8000.00} and one for {$10000.00}. It shows the original creditor to be Sallie Mae. I contacted Sallie Mae and they told me they do not go to outside collection agencies and the amount I owe is substantially less than what is being shown. The account was opened on XXXX. It did not show on my credit until XXXX.
|
| 05/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I moved to XXXX in XXXX and was an international student, and I had received a loan from SALLIE MAE with a co signer.
Last summer ( XXXX ) I only was able to complete my first year, after I had XXXX life threatening experiences and no longer am in school.
I am unable to make the repayments, and it is affecting my co signer and my credit, i need some help trying to resolve this.
The loan amount was for XXXX
|
| 01/17/2021 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Sallie Mae is reporting a tradeline account to my consumer credit file. I learned that the loans are for a school by the name of XXXX XXXX XXXX XXXX was closed - shut down due to fraud. By continuing to report a tradeline with derogatorymarks Sallie Mae is in violation of the FCRA. I did not authorize any student loans to be paid to XXXX XXXXthrough Sallie Mae. Thus any and all activity on this account is fraud.
|
| 11/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I took a loan out through sallie Mae in 2011 and have yet to pay off a {$2500.00} loan. They keep hiking interest rates and late fees and I 'm very sick of it. I ca n't afford it. Then they call my number all the time when I 'm maybe two days late and wo n't stop until they 're payment is processed and that 's not short timing by no means. It 's harassment. I encourage people to not go to college. It 's a scam.
|
| 03/09/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Every day for over a month I get multiple calls per day often waking me from sleeping since I work 3rd shift to collect from debt. This is Sallie Mae that calls. Today they contacted my stepsons girlfriend and told them in a voicemail that they were calling for me about a job interview. I never supplied her number to anyone as I don't even know her number. She let my wife know on XXXX since I don't have XXXX
|
| 11/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have tried on several locations to create a payment plan that is affordable for my living situation and my income, and they refused to offer any payment arrangements. They have contacted distant relatives and people not even related to me to try and collect payment. They continue to call and harass relatives, and colleagues not only causing financial strain, but also causing emotional strain in my life.
|
| 11/05/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
Servicemember |
|
was denied credit because all my mortgage payments were current / basic being denied for having good credit / but if you look at the wordage in the letter is to confuse the denial letter / when I ask him is a practice to denied XXXX I was quickly transferred to a supervisor and he apologize for the wordage and said he was going to look into the letter and why I was denied / no respond letter as of today /
|
| 05/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
I have recently paid of my loan to Sallie Mae. In the process of doing so I ended up with a credit. I called to receive my credit and have my account closed. I was told that it had to go through a billing cycle and the check would be mailed and account closed at that time. They told me it would be in the beginning of XXXX. It is now XXXX and I have not received the check, nor has the account been closed.
|
| 05/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In response to case # XXXX - Sallie Mae completely ignored my question which I suspect is on purpose or with coordination. So I will ask again, and use less characters as to not confuse. Question : What were all the credit criteria requirements for cosigner release that Sallie Mae required for in the fall of 2005 when Sallie Mae was the servicer of my private student loan.
Does not get more simplified.
|
| 07/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hello, On my credit report, I have two unknown and unauthorized reports/inquiries on my credit report : Sallie Mae on XX/XX/2021 and XXXX XXXX on XX/XX/2021. I did not consent to these inquiries and request that they be removed immediately. These were seen on my XXXX XXXX account and I do not know where they are from and it is concerning to me.
Please let me know if you need any further information.
|
| 08/14/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
I have applied NUMEROUS times to have my co-signor released from my loan. I have met all of the requirements on their release list, and I have made all of my payments on time. My co-signor is an ex-boyfriend that is married and wants to be released from this loan. I obviously can financially afford this loan, I have made payments on time, there is absolutely no reason to continually deny this request.
|
| 07/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
|
|
Web |
|
|
I was 100 % misled during the application phase of my two student loans with Sallie Mae. All of my other student loans are Federal and none are Private. They misled me to believing that I was applying for a Federal loan and servicing through Sallie Mae. I do not qualify for any of the programs offered by the Federal Government due to their misrepresentation of the application process and advertising.
|
| 09/26/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
co signed a student loan for my son, he has fallen on hard times unable to pay, I have retired, and have a very limited income, unable to pay. my son will be able to take care of this himself soon. The company calls by auto dialing everyday at least XXXX times a day on weekends the calls start at XXXX continue every hour until about XXXX. I have explained my deli ma, they offer me no other solutions.
|
| 12/17/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
There are inquiries that I do not have accounts to or apply to. I would like them removed.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sallie Mae bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX credit card I only have a bank account with them XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I borrowed Student Loans from Sallie Mae but fell behind on payments. As a result, my loan was charged off and sold to a debt collector XXXX XXXX XXXX. I made two payments with them, but I do not believe these payments went to Sallie Mae. I am in contact with Sallie Mae to obtain any records they have, and the debt collector was hesitant to assist me in this matter. I am trying to assess my options.
|
| 11/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
XXXX XXXX is reporting incorrect information to lenders, such as derogatory public record or collection filed, too few accounts currently paid as agreed.
In truth,100 % of my accounts are paid as agreed, no missed payments, no derogatory public record or collection accounts.
Lender XXXX XXXX has denied my application for a student loan because of the information that is falsely reported by XXXX.
|
| 12/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act, Sallie Mae has violated my rights.
15 USC 1681 Section 602 States, I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : states a consumer reporting agency can't furnish an account without my written permission.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late.
|
| 03/30/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Sallie Mae will not release any of my loan information to me, I have callled numerous times requesting to speak with someone and to have my loan information sent to me. No one from there office is compliant I keep getting connected to a XXXX and XXXX who states it is n't his job to resend my information. I have also told and sent them information about my bankruptcy And still nothing is being done.
|
| 02/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I have been paying monthly on my Sallie Mae acount for awhile and they continue to call my cosigner, a XXXX XXXX XXXX woman, my grandmoher XXXX times daily starting at XXXX XXXX. I pay XXXX per month on the account. My grandmother is now having XXXX XXXX, possible XXXX or a XXXX XXXX. I have asked that they stop calling her and I have written to Sallie Mae and requested that they stop calling her.
|
| 05/12/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
a representive from sallie mae named XXXX called both my wife and mother about a loan and informed him who he was and what he was calling for from number XXXX ext XXXX his ID # was XXXX. he left messages that he was calling about collecting a debt on the loan. my concern is that niether of them were associated in any way with the loan because I was only a cosigner for my daughter 's student loan.
|
| 04/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Older American |
|
I am unable to view transactions on my account prior to XX/XX/22.
There is no payment history which allows me to see where and when MY payments have been posted.
I have reviewed the data since XX/XX/22 and at least half of the payments do not appear.
I need an accounting of all my payments on this account.
I have paid {$3900.00} and the student is paying as well, and Sallie Mae is impossible
|
| 07/16/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
XXXX XXXX is making me payback my loans of {$85000.00} at {$1200.00} a month. This is roughtly 41 % of my gross pay every month. After taxes my yearly income is about $ 36-37,000. I am unable to pay 41 % of my paycheck each month for just student loans. This is literally killing me especially with other expenses to worry about.I called the company and they said they couldnt do anything about it.
|
| 11/17/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Sallie Mae has been constantly calling and emailing regarding my student loans that are supposed to be in deferment until XX/XX/2022. They have also been charging me interest the entire time they were supposed to not be during the deferment. I've tried calling with no answer just a message services and emailing with no response. And today the website is down so I can not even look at the loans.
|
| 07/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Sallie Mae sale my Account ( Defaulted ) to Collection Company without time in Repayment option.
Amount : {$8700.00} XXXX : XXXX in XXXX XX/XX/2019
Notification transfer, Defaulted sallie mae student Loan sale de account onXX/XX/2019.
Notification : Sallie Mae no longer service your Student Loan.
*Report XX/XX/XXXX XXXX ( Negative Impact ).
Action : I write a Godwill Letter to Sallie Mae.
|
| 08/21/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
This is a deceptive practice complaint against Sallie Mae. They do not allow principal only payments. The payment allocation platform works against students by systematically reducing the payment amount owed if extra money is paid to reduce the principal. Some students may not be aware of this. The platform and the payment process must be modified to help student fairly pay back their loans.
|
| 10/11/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
This debt collector calls this number non stop. I only agree to written communication.
XXXX ( XXXX consumer protection act ) The law restricts telemarketing certain phone calls, text messages, and facsimiles. It also places restrictions on the use of automatic dialing systems and artificial or prerecorded voice messages. Collections ' actions by phone are also regulated under the act.
|
| 06/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have sent in XXXX paperwork from my doctor. Sallie Mae has told me they don't recognize my doctor 's documentation as a valid proof of my XXXX ; therefore, they are forcing me into repayment which has caused an extreme hardship on my family. This is discrimination as when does a financial institution have the right to say someone is not XXXX when their medical doctor is saying they are??
|
| 05/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I was on a graduated repayment plan and they raised it to XXXX dollars a month after the plan was over. I cant afford this and have worked with them for months on getting this resolved so I can even pay XXXX or XXXX a month. They do not care and are acting like I dont matter. They make snide comments and are really threatening me with credit issues because of this. They do not want to help
|
| 05/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
Approximately 2 months ago I got a temporary forbearance which I was assured through a chat message with the Sallie Mae customer service that I could have it extended up to 12 months. I tried to extend it the first time, as my low income and living arrangements had not changed since then and I was denied. They lied to me, and are now demanding that I pay an amount I can not afford on XXXX.
|
| 05/03/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I am trying to release my ex wife as a cosignor from my student loans as part of a court ordered divorce decree. I have not missed a payment and do n't plan on missin g one even though they have financially XXXX XXXX . They denied releasing her and now I am facing contempt of court because they wo n't switch cosignors or release the cosignor even though I have never missed a payment.
|
| 09/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
My daughter has student loans through Sallie Mae, I am a co-signer, due to her pay schedule her payment may be a few days late. We receive robo calls about a week before payment is due, and then for about a week after. These calls come every hour. I have called and talked to their representative and they tell me there is nothing they can do to stop the calls even after the payment is made.
|
| 07/25/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Consumers XXXX XXXX & XXXX XXXX entered into a consumer credit transaction with Sallie Mae on XX/XX/XXXX & Again on XX/XX/XXXX. We used our credit card as defined under 15 usc 1602 ( I ) and there was a finance charge involved as defined under 15 usc 1605. Sallie Mae then took our credit and got a loan and begin to violate 15 usc 1692 e because they falsely represent the status of a debt.
|
| 09/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I called multiple times to have a graduated repayment plan started. I thought that it had been started when I received a statement the next month for the full amount. I called again a few weeks ago and was told that everything was all set in the system again and I was put on the graduated repayment plan. No such luck. I just received the latest monthly statement with the full amount due.
|
| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Struggling to pay loans due to current income when I got behind I received numerous letters from Sallie Mae stating to call to find out repayment options. Well, when I called I got very rude answers and was told there were no options for me besides to pay my loan. When I mentioned, I was told there were other options they refused. Consignor even called and was given same cold shoulder.
|
| 11/29/2023 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Privacy issues
|
|
Web |
|
|
I requested deletion of my personal private info before they transfer it to a new lender as I no longer have a sallie may credit card. They sent a denial stating I still have an account. The credit card was closed years ago. O confirmed over the phone it was closed years ago. Bit they refused to delete my personal info from their database evem thoigh they have a request form to do so.
|
| 12/29/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Ive called numerous times to XXXX XXXX. i pay {$50.00} for a loan from XXXX and XXXX universitys collectively. The loan together is a little over {$5000.00}. I pay on time every month but their interest rates are so high that my amount i started with is higher now then when i first received the loan. Then they expect me to pay more come XX/XX/XXXX and my loan isnt even getting lowered
|
| 06/26/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I am getting calls a minimum of three times a day, usually every hour starting at XXXX XXXX EST.
Example : XX/XX/19- XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX XX/XX/19- XXXX XXXX, XXXX XXXX, XXXX XXXX Not only do they call multiple times daily, they will call from an anonymous number and leave ( sometimes ) multiple prerecorded, nonspecific voicemails.
|
| 04/22/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Nothing has happened yet, but I have 42,000 dollars in private student loan debt. The problem is my social security XXXX check is not enough to pay back the loan. My house note is {$580.00} and my repayment of private loans would be about $ XXXXXXXXa month. My XXXX check is {$XXXX} a month. Other than XXXX, is there any way to solve this problem. I will go into repayment in XXXX 2015
|
| 01/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
As of XX/XX/2019, my claim of fraudulent loan was addressed and resolved.
I was finally removed from the fraudulent account and XXXX XXXX blocked access the account online. Finally.
However, on XX/XX/2019, I received a notification from XXXX XXXX. XXXX XXXX added the fraudulent account back to my report.
XXXX XXXX unresolved what was resolved.
Why was I added back into account?
|
| 05/16/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I Hello, I have exhausted all of my forbearance/loan deferment options. After speaking with the XXXX XXXX loan repayment department they gave me a monthly amount that I could not afford. They will not budge with creating a lower payment even after my monthly expenses were shared with them.
I only get paid once a month and paying this amount will leave me nothing to survive off of.
|
| 01/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I was shocked when I reviewed my credit report and found late payment on the dates below : 60s days late as XXXX XXXX I am not sure how this happened because I believe that I made my payments to you when I received my statements. I have held this loan with your company since XXXX and I have made all payments on time so my only thought is that my monthly statement did not get to me.
|
| 11/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae claims I owe money in private loans that have expired past the date of collection. They are also claiming my cosigner is liable ; but my cosigner has already been released via bankruptcy. They are claiming I made payments to them; but I have not made any to them. They are calling extended members of my family as well for debts that they can not collect and need to stop.
|
| 01/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX The above inquiries were supposed to be soft inquiries rather than hard inquiries. I will like these to be dropped off my credit report
|
| 08/01/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
SallieMae calls every hour on the hour multiple days in a row and when asked to stop they threatened to come after my home.
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
While out of work and in financial distress, Sallie Mae strongly advised that I consider a forbarence on my loans. I have not been informed of any other payment options. Among this, I inquired on multiple occasions about receiving a reduction in the interest rates on my loans. With over {$70000.00} in loans, they were charging over XXXX % interest. They refused to work with me.
|
| 11/20/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
|
Sallie Mae is constantly calling, multiple times a day. When I tell them Im in a debt modification program and try to provide them with a number to call, they refuse to take the number. Ive asked them to send everything in writting and they refuse telling me that I have to pay and they abuse me verbally over not being able to pay. Im sick and the stres makes the injury worse.
|
| 10/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have called numerous times complaining about high monthly payments at least 5 times since last XXXX as I am still currently in school. They said there was nothing they could do. On months when I make a payment late, they call over 20 times a day often 5 times in a row during the work day or very early morning. I have told them to stop calling and then they call right back.
|
| 10/01/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I missed a phone call from Sallie Mae. Instead of them calling my co-signer they called two family members whose phone number I never provided. My account manager admitted she went through a third party find people connected to me to contact. She told the family members she was calling from Sallie Mae. I never expressed any permission for Sallie Mae to these phone numbers
|
| 07/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
I have co signed on the following student loans with my daughter and although the loans are in Deferral the lender Sallie Mae is reporting that I have borrowered over my high credit limit which is having a negative impact on my XXXX and hindering my ability to secure financing. the loans are : SALLIE MAE BANK XXXX XXXX SALLIE MAE BANK XXXX XXXX SALLIE MAE BANK XXXX XXXX
|
| 07/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
I submitted a student loan application to Sallie May and denied me twice. I asked for a supervisor 3 weeks ago and never called. I wanted to escalate this situation to the appropriate department to show that I really need this loan to my only opportunity that I will from an education. Salie May wants a co-signer and I don't have anyone. My classes start this Monday.
|
| 10/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
|
I make a loan with Salliei Mae in 2022 but they didn't give me the right information also in many times they didn't take the money in the right time also they give me hard time to.make payments in my.loan also I was involved in a car accident and I tray to negotiate with them but they didn't helpme becouse I losses my job also I was able to work for couple months
|
| 04/14/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I am currently paying between 7.5 % and 6.25 % interest on my loans. My home is at 3.25 % and I have an asset, what is the asset I received from college? I understand they need to make money, but they were given money at 0 % from the FED and charge me 7 % for something that is helping society if I get a job and pay taxes. This is an issue that must be dealt with.
|
| 07/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was heartbroken when i checked my credit reports and saw that i have a late payment being reported on my credit its been a struggle for me since COVID i lost my job and with the COVID act no company is supposed to report any late payments to the credit bureaus so you are in violation please remove all my late payments i am trying my best to get back on my feet
|
| 10/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I have attempted to sign up for automatic debt with XXXX XXXX several times. When you select Auto Debt Enrollment on XXXX XXXX 's online payment website nothing happens. I called and spoke with a representative who enrolled me in Auto Debit, and the next month, I received a notice of late payment. I checked my account online, and it says that I haven't enrolled.
|
| 01/01/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I applied for a student loan deferment on XXXX XXXX, XXXX they took my payment on the XXXX of XXXX from my XXXX bank account.
They lazy agent said they were gong to put through a deferment. I am still getting phone calls and the deferment has not gone through..
I am not able to get a job due to my health problems. I can not get a appointment till XXXX of XXXX.
|
| 04/29/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I have a current account with Sallie Mae. Over a span of 1 week while my loan was current the whole time, Sallie mae contacted me once my brother, mother, sister in law, father in law, and others. I spoke with Salle Mae but who stated they will be doing an investigation but they have beyond harassed me and my family for something that I did not need to address.
|
| 10/09/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
XXXX stay harrasing me about payments my interest are very high also they put me on deliquent, which is not fair i barely get pay enough for them to be to harrass me the way they do they are pretty rude never want to work with client i make payments each month of the amount i can. i regret taking a loan from worst company ever can't wait to pay everything off.
|
| 12/29/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
This is one of many complaints that I have had to write about Sallie Mae. After refusing to help me with my monthly payments they have decided now to blackmail me with the credit bureaus by claiming that I am past due on my payments when actually I have been making payments to the accounts. I pay what I can but they want me to {$450.00} which I can not afford.
|
| 02/24/2017 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae - They call and leave a message while I 'm at work I can not pick up, call right back and leave another message, all day long. Last I heard More than XXXX calls is considered stalking, is there anything that can be done? I do n't mind a call a day, but this is complete harassment. I am getting a message almost every hour during the day, if not more.
|
| 04/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
these loans are fraud and ive have r he right to recission when fraud is apply to the contract... .usc 15 1611 willful and kownly committing fraud im giving then 20 days to send ne a payoff letter or have the inspector general file a lawsuit and then ill see them in court these loans should been discharge when the lawsuit was settle plese see attach paperwork
|
| 07/15/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
On XX/XX/2019, I reached out for assistance, to. No avail.
Its very difficult working with them. It has dropped 100 point of my credit report.
I reached out in XXXX, XXXX, and XXXX. I continue to make 30 payments every month. And its reporting late on my credit. I am the co- burrower, not the primary burrower. The primary person is not working.
Thanks
|
| 10/26/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My interest only payment plan ended without my knowledge, and my payments skyrocketed to an enormous amount. I only make so much money, and this is getting ridiculous. The employee I spoke to also took issue with me taking his information to apply to this complaint, which means they do not know how to handle criticism either.
Name : XXXX XXXX number : XXXX
|
| 11/28/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
I had a savings account and investment account that was closed for no reason. The company gathered all my personal information. Took my small opening deposits, and closed my account. There was absolutely no valid reason to close my account. When speaking to repeesentative over the phone I was treated very poorly and unprofessional without any real answers.
|
| 06/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
The lender is claiming that I did not pick a fixed rate and when asked to provide signed documentation they can not do so. I have called a variety of times and they tell me there is nothing they can do for me. My payment is currently {$1200.00} and that is more than my mortgage payment and is causing me to struggle with other bills along with causing XXXX
|
| 09/24/2016 |
Yes |
- Debt collection
- Federal student loan
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
i have not been contacted at ALL regarding this debt and not given an opportunity to correct or pay this debt. I have not received 1 letter regarding this debt. I would like the opportunity to start paying it and getting it off of my credit report. I would like to be contacted by mail. I am still a XXXX and do n't want this debt to be on my credit report.
|
| 06/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Struggling to pay your bill
- Credit card company won't work with you while you're going through financial hardship
|
|
Web |
|
|
I have a Sallie Mae credit card. I am in a debt collection program. The credit card company is calling my parents ( who are not on my credit card ) trying to locate me. This is inappropriate to reach out to family members who are not on my credit application. When I confronted the Sallie Mae representative, they replied " We wanted to make you respond ''
|
| 04/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
On XX/XX/2018 between my father and I we received 8 phone calls between XXXX-XXXX.
No one was on the other end answering and no messages were left. If I didnt answer the phone they would call my dads personal number, if he didnt answer they would call his work phone number, then they would call me again. It was a never ending cycle for almost 3 hours.
|
| 10/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Hi, my name is XXXX XXXX and I have a loan with Sallie Mae. Their workers have been calling my family and me more than two times a day. I have called them and requested that they stop the calls but they said the calls will not stop until a payment is made ( which is currently happening ). In the meantime these calls have been annoying and persistent.
|
| 06/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I contacted Sallie Mae customer service via chat about different payment plans. They told me forebearance was the only option. I asked for additional information and they said they do not offer any other adjustments to payment plans at this time. I told them of my co-signer and I 's financial difficulty and they said forebearance was the only option.
|
| 01/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX has my Sallie Mae loan listed two times on my credit report. They have it listed as a paid charge off. They also have it listed as a collections. It is not in collections. It was sold to a different Company who agreed to delete their tradeline after it was paid.. It was paid and deleted however, now the Sallie Mae is listed in collections.
|
| 12/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In re XXXX XXXX XXXX XXXX reports showing adverse activity with Sallie Mae, a private XXXX loan lender.
2 accounts : 1. Last Full Payment : XX/XX/XXXX for {$190.00} XXXX. Last Full Payment : XX/XX/XXXX for {$130.00} These accounts should be due to fall off in XXXX XXXX. Yet, Sallie Mae has augmented the payment history to re-age the accounts.
|
| 08/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Response has not been received for investigation that you received on XX/XX/22 Tracking number XXXX or XXXX or XXXX This has been over 40 days and deletion is now required. No proof that I owe this was supplied to me and must be in this timeframe. Signature and contract must be supplied upon request to verify debt and nothing has been provided.
|
| 01/21/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae has repeatedly called ( telephone ) cosigner to student loan. All payments are current or ahead of schedule. I believe the calls constitute harassment as they frequently interrupt the cosigner at his job. Sallie Mae simply calls and hangs up without leaving a message. There has been no effort on their part to inform us of any issue.
|
| 08/11/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
XXXX has repeatedly failed to process information regarding my student loan deferrment from both my XXXX as well as the XXXX XXXX times since XXXX of 2015. Fielding XXXX University registrar 's office and XXXX were able to provide me with their records of contacting XXXX directly indicating my status as a full-time student since this past XXXX
|
| 03/15/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have now gotten XXXX calls since XXXX this morning and it is noon. This is extremely excessive and I told them last week and the week before what is going on. I am getting over a call an hour and its stressing me out and keeping me from working. I have asked them multiple times to get the call count down, my account is only one month late.
|
| 11/16/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
All of my loans ( private and federal ) are in deferment until XX/XX/2022. Sallie Mae continues to harass me through email, phone and direct mail about paying these loans. I am already in the process of having my federal loans forgiven because the school lied and defrauded me, overcharged and misled me as to what I could do with my degree.
|
| 12/30/2015 |
Yes |
- Debt collection
- I do not know
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
On Monday, XXXX XXXX, 2015, My next door neighbor received a voicemail message from a XXXX XXXX, Sallie Mae Student Loans, who left a phone number XXXX, ext. XXXX, asking my neighbor to contact me about someone I am related to, regarding time sensitive information she had for him.
This is very disturbing and a clear violation of privacy.
|
| 07/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
Im the mother who paid the student loans, of my sons, XXXX, the loans was paid, but sallie mae, did not report It to the credcredit bureau, they told me, to call XXXX, and I did called andthey said that it should be sallie mae who should report it tothe XXXX credit bureau, they sallie mae, damage my reputationto the XXXX credit bureau.
|
| 08/11/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Sallie Mae keeps calling me about a debt owed by XXXX XXXX. I have called them on several occasions and asked them to remove my number and they keep calling me.
I called them on the following dates to ask them to remove my number : XXXX XXXX XXXX XXXX XXXX XXXX There were some other times before XXXX.
I need them to stop calling me.
|
| 03/08/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
|
I would like to know if I am one of the ones that has been charged too much for my loan. I have been paying on it for years, and it just never goes away. I struggle monthly to pay this as I had to have my elderly mom be co-signer and I wo n't make her have to worry about it. I would appreciate any information that you can provide me.
|
| 10/15/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have called three separate times and spoke with a representative to gain access to my monthly statements and other official communication. All three representatives promised to mail statements to my email, I have received none. Also, I wanted a formal ticket into my lack of access to records to be opened, with no resolution noted.
|
| 02/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
When loans were presented by school was told after twelve consecutive on time payments co- signer ( s ) would be released. All promissory notes were electronic. Now that we have met the requirements they are refusing to release co-signer ( s ) & doing a run around on information. Original promissory notes are no longer available.
|
| 12/07/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am receiving between 5-10 calls a day at all times of day and night, during work hours, at night during dinner time, weekends, on XXXX during church service. When trying to communicate with callers, I am shamed or blamed for preexisting & new medical issues and confitions that prevent me from working and having a steady income.
|
| 01/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
While I was attempting to do a refi on my mortgage, I was told by my mortgage company that i had a default payment on a student loan from XXXX. I have never taken any courses at XXXX. This is the information I received ( Dept of ED- GUARANTEED, Case # XXXX, Authorization # XXXX. ) I have no Idea why this was on my credit report.
|
| 07/09/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
There were a couple months I was $ XXXX {$100.00} late on my payment. A few days after the due date, they call both my co-signer and me up to 10 times a day between the hours of XXXX even if we have already talked to them and explained the issue that day. We have told them many times to stop calling multiple times and they dont.
|
| 08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
Please see complaint # XXXX.
Sallie Mae Bank was lender in XXXX ( When XXXX. XXXX Bankruptcy was filed ). Switched to XXXX XXXX.
Lender has since changed twice in 8 years. This SHOULD HAVE been removed by Sallie Mae Bank back in XXXXBut they just passed it to next lender who is just as non-responsive as Sallie Mae was XXXX
|
| 09/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
My grandmother took the loan out with me I was not of legal age. In the middle my grandmother passed. My mother tried to pay the loan but they would not speak to her. Now I am having some mental issues that they were supposed to email me papers they have not and call my mom 7-10 times a day. And they are killing my credit score
|
| 04/13/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
On XX/XX/2020, a banker from Sallie Mae called a number that was not on the loan application asking if they knew information about the cosigner of the loan. The individual they called knew the cosigner but had no history with Sallie Mae. Salli Mae informed me that they were allowed to do that, but that is 3rd party violation.
|
| 02/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
i did a debt settlement to resovle my debt it got reduced and i paid up the amount they agreed to they where suppose to take the derogatory mark off my credit off my report and my husband XXXX XXXX report that was 4 or 5 years ago its still not off its dragging our credit down i have submitted complaints it never gets removed
|
| 01/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
My daughter tried talking to Sallie Mae the lender and was told informally that she would have to be past due for three months before they would help her. I am co-signed onto this loan and apparently they are now coming after me for payment. I have received several phone calls from them and the voicemail asks me to call them.
|
| 05/22/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae, I have received upwards of XXXX calls per day from Sallie Mae through automated call systems despite explaining my situation and conditions to Sallie Mae. These phone calls are harassing and threatening the viability of my cell number. I ca n't leave my phone on and may miss important calls due to this harassment.
|
| 08/08/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I called and asked if there was any way to come up with an affordable payment option and their reply was " We don't offer payment plans or consolidation ''. They said they can't help me. This is unacceptable because my monthly payment is going to be around {$800.00} a month. That's more than my rent and car payment combined.
|
| 05/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XXXX XXXX , 2017 I was doing refinancing of my Mortgage and my credit was ran and the loan officer discovered that I had just received a student loan and my response was that I do not have any student loan. Here is the info about the student loan : SALLIE MAE Accou nt : XXXX Opened on XXXX Amount : {$1000.00}
|
| 04/13/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
Please see enclosed letter for detailed information.
Lender approved me for a loan based on my credit score/history. School does n't want to certify and disburse loan because of my current XXXX status. I am a small business owner currently in adjustment of status a process which takes about 1-2 years because of backlog.
|
| 07/28/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/XXXX I send documents to Sallie mae requesting they send me the audit trail, and detailed documents that i specifically requested associated with my account. They received this malling through Certified mail # XXXX on XX/XX/XXXX it has been 8 full business days since they received this malling and yet to respond
|
| 07/08/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Sallie Mae personal loan has been raising my student loans I been paying them off since I got to college XX/XX/2021, I currently couldnt afford college no more and had to drop out, I had emailed sallie Mae twice stating I couldnt afford the payments right now, I have too many bills and sallie Mae is affecting my credit,
|
| 03/07/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have called XXXX XXXX everyday for the whole month of XXXX XXXX now XXXX and they say they have the information and they are fixing but the fail to fix it they are lying I want these loans gone they are nothing but liars and trying to steal money my loans should still be in there grace period and they refuse to fix it
|
| 07/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
XXXX University located at XXXX, NY.
Sallie Mae Private loan, unfortunately I can not afford the monthly payment for the private loans because I am still in the process of making direct payments for my XXXX semester that will begin at the end of XXXX No sallie mae representative willing to process In-School Deferment.
|
| 04/14/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae bank proceeds to call me and people they've found that are possibly close to me. They are harassing people who are not even related to me in an attempt to reach out to me. I have spoken with these people time and time again. They should not be finding random numbers to harass that are not even related to me.
|
| 02/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Sallie Mae student loans taken out during pandemic affected my gpa and status to receive federal student aid eligibility. Cant afford to pay what they are asking and co-signer wont be released without graduating. Changing in learning during and following pandemic has shifted my future plans regarding higher education.
|
| 03/13/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
My mother consigned with me. We are both out of work right now and we both told the company that we needed to temporarily stop payments until we both get jobs. They have stopped calling my mother but I get at least 3 phone calls a day from them saying I need to make a payment or face a delinquency mark on my account.
|
| 10/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduated with a XXXX in XXXX. My student loan debt from my profit School is {$190000.00}. My monthly payment is {$1800.00}, my interest for my five loans through Sallie Mae range anywhere from 9 % to 12 %.
I am XXXX, I dont know what to do. XXXX is refusing to work with me in anyway shape or form with repayment.
|
| 12/18/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
I've been paying of this loan for years and my balance isn't going down AT ALL. Call Sallie Mae and informed them they tell me I have a variable interest rate I told them I have a fix interest rate also ask them to start mailing me my statements every month still haven't received any information on this loan in mail
|
| 03/28/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
I have XXXX loans through Navient as my private loan provider.. I have paid all of my bills on time. XX/XX/2016 my interest rate was 7.37 and 8.62. Now my interest rate is 8.875 and 7.625. They are variable interest rates. I do n't think it 's right for them to charge me more interest for paying my bills on time. I
|
| 12/08/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
Keep calling and they have been told that I am the co-signer and can not pay this loan repeated times and that they need to quit calling and that I am an XXXX year old man living on Social Security. It is affecting my health. Just keep calling and harassing me and telling me that they are going to file a law suit.
|
| 08/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have these accounts that are not mine and i want them to be removed from my credit report.
1. Identity Theft DPT EDXXXX Account Number : XXXX This is not mine.
2. Identity Theft SALLIE MAE Account Number : XXXX This is not mine.
3. Identity Theft XXXX XXXX XXXX/XXXX Account Number : XXXX This is not mine.
|
| 06/27/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I am a single parent and co-signed my daughters loan in 2010 with Sallie Mae. Her father co-signed subsequent loans. I just discovered this year that my interest rate is well over 11 % while her fathers is in the 8 range. We have similar credit histories and salaries. I feel as though I was discriminated against.
|
| 03/29/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
Given ridiculous interest rates as high as 12 %, and Sallie Mae refuses to consolidate my loans and work with me to lower my monthly payments despite making only slightly more than minimum wage. I can not afford these payments at all and there is nothing I can do about it because the loans keeps gaining interest.
|
| 08/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
I was a college XXXX at the time trying to get back in college and i tried to apply for loans that i did not know i had knowledge about back in XX/XX/2017 on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. from XXXX XXXX XXXX. i did not know i was going to get a hard inquiry on my credit and i want the hard inquires removed
|
| 06/21/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XX/XX/2023 they called my XXXX during the day, I called them afterwards XXXX times and reached a representative who was unhelpful. My mother was the one who informed me that they were calling in the first place called me again in the evening, which resulted in an unnecessary interruption on an important call.
|
| 05/23/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I received a private student loan from Sallie Mae. I am late on payments. They have called family members, friends and employer to coerce me into paying. I called demanding that they stop and was told by account manager XXXX XXXX that she is allowed to reach out to whoever she wants and will continue to do so.
|
| 10/16/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
Sallie Mae sold off my debt, knowing that they have in their policy that US Veterans that are XXXX, at XXXX XXXX, which is how the US Department of Veteran Affairs considers unemployable veterans, lied to debt collectors. This has tarnished my credit score and I have attempted to resolve this matter with them.
|
| 03/15/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I have received 8 calls in the today since XXXX XXXX and it is now XXXX XXXX. this is absolutely uncalled for. I already told them I would make the payment Friday and they advised they do n't do promise to pay. why would you call me 8 times in the matter of 8 hrs. to hear the same thing I have told XXXX reps.
|
| 11/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I filed XXXX XXXX bankruptcy in XX/XX/2020 Sallie Mae was listed as a debtor on this bankruptcy case XXXX my XXXX XXXX bankruptcy was approved and discharged effective XX/XX/2020, they are now trying to collect this debt.
Please advise as I have sent them a copy of the discharge.
Thank you XXXX XXXX XXXX
|
| 01/17/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae has contacted me all day, weekends, and holidays. They have contacted my mother and father more than once. I repeatedly told the loan officer I am still in school and I am still in an internship required by school and I will be submitting paperwork shortly. They are still calling and harassing me
|
| 04/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
After reviewing the fair practices act- then going over the loan documents with my co-signer we believe that we were led to think that our loans were student loans Not private ones- If I 'm read things correctly the loan provider should have provided one or maybe all the documents listed below as examples :
|
| 01/08/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
Sallie Mae Bank did a Hard Inquiry with XXXX without my approval or knowledge. I did not reach out to them because I saw a myriad of negative posts regarding their existence. They appear to be illegitimate and unsavory. Ive since placed a Credit Freeze and Fraud Alert with all three ( 3 ) credit bureaus.
|
| 05/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
Salle May has been calling XXXX 8 times a day trying to collect payment on my sons student loan. Even after making a payment they continue to call non stop. I was told by them that the student loan is through a private insurer which happens to be Salle May and is not secured by the federal government.
|
| 03/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
XXXX Spoke with Sallie Mae , Representative. Sallie Mae refused to work with me during my difficult time financially. They had no option to help me delay payment for at least six months. They did not work with me at all. They expect me to pay on a {$19000.00} loan taken out in XXXX for my XXXX XXXX.
|
| 07/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act XXXX Account # XXXX, has violated my rights.
15 U.S.C. 1681 Section 602A. States I have the right to privacy.
15 U.S.C. 1681 Section 604A Section 2 : It also states a consumer reporting agency can not furnish a account with out written instructions.
|
| 05/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights.
15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
|
| 03/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have tried for months to get a lower monthly payment through sallie mae. Ive been on hold for 30 minutes, hung up on, and told i wasnt approved for any type of help. I currently pay {$1000.00} a month. I make roughly {$2600.00} a month and can not afford that rate. They refuse to help in any way
|
| 03/19/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
I have a private loan with Sallie Mae. I called them to try to get them to lower my payment or interest rate due to my income. I have XXXX children and only made a small on my taxes last year I need help with my payment or it will ruin my credit. They REFUSED to help me at all.
I am VERY unhappy.
|
| 07/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Sallie Mae is reporting my accounts as having a balance. The accounts are closed and the balances are all XXXX.
When I filed a dispute with the reporting agencies, Sallie Mae told them their reporting was accurate even though they know it isnt.
All accounts have a XXXX balance and are closed.
|
| 06/08/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have attempted to arrange payments that are based on my income and I have not been able to. I am currently only working 2 days a week and I am unable to pay the payment amount requested. The company has only given 3 months forbearance during this pandemic yet interest rates continue to accrue.
|
| 07/11/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Sally Mae put my loan out of forbearance and wants an increased monthly payment of XXXX XXXX month. Will not lower monthly payments or work with me since I have a cosigner. Calls 3 times a day for debt collection and has found my family phones numbers and is now calling them several times.
|
| 08/16/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
As cosigner of three student loans I am unable to be released after submitting the proper paper work. There have been no late payments on the loans and no credit issues that would prevent release. Sallie Mae is simply denying release. They will not even consider one of the three loans.
|
| 10/04/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I made an ACH deposit to my account at SallieMae Bank, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX UT XXXX on XXXX XXXX 2015.
The bank put a two week hold on this deposit, which is in violation ofeven its own rules, which state that such holds are for check deposits, not for ACH transfers.
|
| 06/16/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I was told my Sallie Mae that I had to make account past due and wait for collections to contact me before I could try and change my rate. The only other option I was given was forbearance, which only makes the problem worse. I ca n't pay this loan and have enough money to start my life.
|
| 02/08/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
I reached out to Sallie Mae via mail. They received my certified letter in the mail on XX/XX/2022. Sallie Mae did not answer anything pertaining to my letter. I wrote them and asked them how they are saying that I owe them alleged debt without proving to me that this debt belongs to me.
|
| 08/14/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
RE : CFPB Complaint - XXXX Sallie Mae has not updated the address as the said they would and have now increased his APR to 10.25 % ( XXXX ) and 8.250 % ( XXXX ) although they know he is XXXX in the XXXX XXXX as a XXXX. I am paying on his account and handling his finances while he away.
|
| 12/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I called Sallie Mae to try and get options for repaying my student loans. Currently, I am unable to pay them, as they are over half my monthly salary. I am trying to do the right thing, but they are not willing to work with me for repayment. I want my student loans completely erased.
|
| 01/25/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
XXXX 2019, costant harassment by phone calls. My sons loan, now my credit score dropped over 100pts. Even after he started paying Sallie Mae. They are very aggressive on the phone with threats. A d they the followed they and have ruined my credit. It had dropped from XXXX. Now XXXX.
|
| 06/15/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I called Sallie Mae to see if they could offer me some sort of loan modification because my student loan payments are too high and I ca n't afford them and the only option that they gave me was forbearance. I do n't want to do forbearance, I want my monthly payment to be affordable.
|
| 07/14/2020 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
Servicemember |
|
I applied for XXXX XXXX to help fund my daughter 's education. I applied with Sallie Mae and they sent me denial letter stating I was denied due to student loan delinquency of 90 days or greater. I reviewed my credit report with XXXX and did not find any student loans delinquent.
|
| 09/27/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Sallie Mae has continuously called our phone number and we are a XXXX. The person they are trying to reach CAN NOT be reached through this number. Sallie Mae 's representative is aware of this, yet she continues to call and harass employees who are not involved in this situation.
|
| 01/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae is keep raising my payments even with my paying them offf they keep going up another {$1000.00} I find this unfair and not very professional I been having problems with this company for the past 2 years now, I am out of college and sallie Mae and bringing me into debt
|
| 06/23/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I graduated with my XXXX but plan to go back to school. Because if COVID-19 I could not enroll or get in contact with my institution for the paperwork that Sallie Mae needed for my forbearance. Now they constantly call me and my family, demanding for {$1000.00} payment a month.
|
| 11/06/2017 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have been sending this company XXXX each month via mail for over a year now. They will not return phone calls or give me a balance owed. They hang up on me and curse me out when I call to get the information on my account called XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX
|
| 06/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
|
| 06/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
|
| 06/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
|
| 01/28/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I went to the XXXX University ( XXXX XXXX ) and had to pull out loans through Sallie Mae. Its really hard to now pay these bills which is hurting me financially. I need help and need to refinance them but no one can help and sallie mae is horrible and does not want to help.
|
| 11/05/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
I have a past due balance with Sallie Mae however I have been making {$200.00} a month payments. Sallie Mae is still calling me every day and also emailing me. That is abuse. I cant give Sallie Mae any more money than I have. Everyone has been affected by the coronavirus.
|
| 10/19/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae is contacting me up to 12 times a day. Contacting family and friends to try to get information about me, telling them that I gave them their contact information. ( Which never happened ) I have several people calling me asking why I gave their information out.
|
| 11/21/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Client is being harassed by Sallie Mae for her daughters account. She is paying her own loan and its current, but they constantly harass her even after shes asked not to be called at that number and that she doesn't know anything about her daughter they continue to call.
|
| 10/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This not my loan I never attended any school online or in person attached to this to loan nor did I authorize or agree to any loan amount with XXXX or personal or private loan companies this is a case of identity fraud and I would like this removed from my credit report
|
| 10/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I filed a previous dispute because all of my student loans with Sallie Mae are paid off. They removed all but one of the student loans. I have notified them and also the credit reporting agencies and Sallie Mae still won't remove the balance and report the loan as paid.
|
| 01/02/2017 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Messages by an automated machine have been left 3 times today already. This is despite a previous call where I specified that I would call back in a few days to resolve the issue.
Messages were left at XXXX, XXXX XXXX. It should be noted that more calls are possible.
|
| 03/19/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I have attempted multiple times to get my co-signer released from my student loans. We have paid 12 months of interest up front, as well as all the other steps listed on their website yet I am still being denied. No one returns my phone calls. I need my cosigned off.
|
| 04/30/2018 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Repeated phone calls to my personal phone number. Additionally, XXXX XXXX defaulted my loan when I had made a payment on the account. When I had requested that my loan be serviced due to errors made on the account, I was not communicated with they defaulted my loan.
|
| 03/17/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I took a {$5000.00} loan from Sallie Mae. I faithfully made payments for 5 years. My father passed and I had to quit working and move in with my mother. The loan defaulted. They are now demanding I pay it in full and will not offer reasonable loan repayment options.
|
| 07/08/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am co-signed on student loans with my brother-in-law. He is struggling to make the payments and I do not have the money to make the payments. I have told them this in the past and they start calling me shortly after XXXX and repeatedly call me every hour all day.
|
| 12/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I have been getting calls everyday twice a day ( both home and cell ) from both places I have student loans from. Sallie Mae and XXXX are constantly calling whether a payment is scheduled or not. Sallie Mae will not work with other payment arrangements either.
|
| 06/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I ca n't afford my $ XXXX month payment on my private loan on top of my $ XXXX payment on my federal loan. I have repayment plans with my federal loans but sallie Mae will not extend my loan terms or anything to help me out and my private loans are killing me.
|
| 01/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Sallie Mae is raising my monthly payment without my consent. They refuse to work with me on a lower payment, even though I have said I need it lower. They call daily and have began calling my spouse, even after many requests to remove his contact information.
|
| 04/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I spoke with a representative of this company and I was promised that the inquiries made from 2021 would be removed from my credit reports This company never honored their promise to remove the inquiries that their representatives made to me on their behalf.
|
| 12/28/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
Older American |
|
Applied as a co-signer for my son and the application was stilled denied.
I am XXXX and retired, but carry an impeccable credit score / FICO ( XXXX, XXXX, XXXX ).
Plain and simple - age discrimination and work ( retired ) discrimination, against SallieMae.
|
| 08/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Sallie Mae calls a minimum of XXXX times a day. Using different phone numbers leaving multiple voicemails in a day. In the span of this past week they have called a total of XXXX times. I have blocked over XXXX different numbers used to excessively call me.
|
| 06/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I sent a dispute letter certified to Sallie Mae to the address listed on my credit report on XX/XX/2023 and i didn't receive a response to my letter. I then sent a second letter on XX/XX/2023 also certified and yet again have yet to receive a response back.
|
| 01/30/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
Upon checking my XXXX credit report, I noticed a hard inquiry from Sallie Mae Bank on XX/XX/23 that I did not initiate or authorize. Please remove the following inquiry from my credit report immediately as this is fraudulent activity. Thank you in advance.
|
| 08/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have wrote sallie Mae and sent them a letter ask them to release my co signer because I can afford to pay the loans off myself also since Im not in school no more I would like if they stop the payments until I can pay them off they also raised my payment
|
| 11/18/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I have been harassed by Sallie Mae the past XXXX months causing me to Go into a high risk XXXX I have asked numerous times please wait until I return to work they are calling my grandmothers XXXX XXXX, etc. this is becoming ridiculous and I am Overwhelmed
|
| 10/30/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
After repeated communication that I was unable to pay for my student loans. I received several calls in one day from Sallie Mae. The most recent call at XXXX on XXXX XXXX, was from a rep. who yelled at me and threatened to add additional delinquency fees.
|
| 11/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I 've got 4 calls today to my pre-paid cell phone from XXXX. They want me to call back and enter my SSN.
I graduated college in the 70s and my only student loan was paid off over 3 decades ago. This is a SCAM, not an attempt to collect on a student loan.
|
| 05/19/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I borrowed loans from sallie Mae to attend school at XXXX XXXX University with out knowing that each seperate loan would be due for repayment at the same time. I thought it would be a consolidated loan that would be in XXXX manageable payment each month.
|
| 06/14/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
This company keeps sending me monthly emails Pre approvals to apply for their credit card Ive applied and they still havent got back to me this is ridiculous when they shouldve approved me by now my credit is in good shape for this to be happening to me
|
| 02/21/2017 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I get at four calls a day from them. Last week I got a call one minute before they closed with a recorded message for me to call. When I did, they were closed. They call on the weekends, but are only open during the week, so I can not return their call.
|
| 02/24/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae and XXXX continually call my grandparents, who were not cosigners nor my guardians at the time I took out the loan. They are continually harassing them without cause. They have no current and had no past control over my loans or my education.
|
| 01/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
My private student loan ( Sallie Mae ) is at 12.75 % yet on the web site they offer student loans from 2.5 % to 9.59 % i have called numerous times to try and get my student loan interest rate reduced so that i can afford making the payments each month.
|
| 02/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
I have called them several times to lower my payments back to $ XXXX and was told that they couldn't do anything until XX/XX/2023. Which by that time they would have reported to my credit for 4 months and my co-signer, basically destroying our credit..
|
| 10/23/2017 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
A single individual claiming to call from Sallie Mae repeatedly calls me and asks to speak to either my father or my brother. I tell them that they live in a different state and to please stop calling me. This same person again called me today at XXXX.
|
| 06/16/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I have a mortgage still being reported to my CBR, according to Ohio law this should be removed from my CBR after XXXX years. As the last reported information on this accounts was on XXXX/XXXX/2003, I am requesting this be removed from my credit report.
|
| 07/30/2020 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
|
|
Web |
|
|
Sallie Mae is a Scam the ask for many cosigners and all your information to denied and the interest rate is fraudulent they offer 1.25 % and you have 25 % charge in the account Is SCAM and they get all your and cosigner personal information fraudulent
|
| 10/23/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Ive disputed this fraudulent loan for years now, the loan is reported on my credit report with my SSN # and address but is not in my name. Its in my Deceased fathers name who had already passed away when the fraudulent loan was taken out in his name.
|
| 02/13/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Son is a XXXX XXXX but I am XXXX service connected vet, these guys call are very threatening, saying I have no way out if this, speaking like the mobsters Payments that fit my budget is refused When ask them to put any offer in writing they refuse.
|
| 09/01/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Daily harrassment done on and my family multiple times a day while I'm at work or driving home. They say they're " here to help '' but give me ridiculously unrealistic repayment options that I can't afford which continues this harassing call loop
|
| 01/26/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I enrolled in student loan thru sallie mae in XX/XX/2014 When my loan came due it was very difficult to understand how to enroll in my repayments options ( income driven vs normal ) as well as enrolling the proper account to use in the repayment.
|
| 06/23/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
After I did activate the card I could not use it for purchases. They put hold on my account asking more docs from me. I did provide them the requested docs but my account is still on hold. I have got no letters what so ever for the explanations.
|
| 11/14/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
Sallie mae reps lie about offers to resolve your account, when you tell them to put any offer in writing they claim they cant do that .. thats not truth in lending. The reps are trained liars, they know how to break the law, without punishment,
|
| 12/29/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I currently am a co-signer with two loans from Sallie Mae, i do not believe that the interest and fees is calculating correctly considering the fact that these have been paid on time for the last four years with little movement among the loan.
|
| 03/17/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Hello my name is XXXX XXXX I am a co-signer for a Sallie Mae XXXX XXXX XXXX I paid it in full and they havent sent my statement that its been paid in full and Ive called 23 times already and requested a statement that this loan is paid in full
|
| 03/04/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
I have been getting REPEATED phone calls whenever my account is 1 day past the 30 day mark. They come as many as 10-15 calls a day starting at XXXX. I've requested via my Federal Law rights that they stop calling my home but the calls persist.
|
| 01/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
XXXX purchased my loans from sallie Mae. Now at least 1 to 2 years later we receive a call to start paying on some that they do n't even own any longer. From what I 've read regarding sallie Mae, sadly I think my son and I are in for a misery.
|
| 07/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
There seems to be an inquiry on my credit report from XXXX XXXX in XX/XX/2018.
I did not consent to this.
I tried to call them several times and their phones are always down or there is no one available. I want this off of my credit report.
|
| 03/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
These loans were paid in full in 2019. I have emails from Sallie Mae that show my balance as {$0.00} for each loan. When I disputed their reporting that my accounts were still open and that I still owed a balance, I provided the said emails.
|
| 12/22/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have been trying to work a payment arrangements. Now they are calling my wife 's work looking for me. Started today XXXX. I need them to stop calling me 20 times a day and need them to not call my wife at work for the federal government.
|
| 03/23/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
|
Sallie Mae continues to call me at my place of employment. I work at XXXX and they have called over 4 times and have been asked to stop numerous times. They were asked to take the number off the list and continue to call threatning my job!
|
| 03/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
Sallie Mae called XX/XX/2017 AND left a message three times in one day. I have three separate voicemails all from the same person all within four hours. The school the loan went to was XXXX University XXXX and I am a cosigner on the loan.
|
| 11/25/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Qualify for a better loan than offered
|
|
Web |
|
|
XXXX UNIVERSITY my loan rate is XXXX percent variable..I think that is excessive to the point of criminal and they gave me variable instead of fixed so you know in the years to come with rates having to move up I will get killed ... ....
|
| 04/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I had applied for a student loan in the past but did not receive the loan. They have it on my credit report as a hard inquiry which is preventing me from getting future loans for my last year of school. I am asking for that to be removed
|
| 03/29/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
I have sent a Conditional Acceptance Letter on XX/XX/22 certified mail and they received the letter on XXXX/XXXX/22. I have not heard anything back thus far in regards to providing me with the information I have asked for in the letter.
|
| 09/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Hello, XXXX XXXX XXXX reported on my credit twice and I only have one account open with them. I want them to delete on of the Items off my credit and keep only one Item on there that matches the amount of accounts I have open with them.
|
| 10/25/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I have spoken to them informing them of financial crisis im going through. After this they proceeded to contact my family and inform them I am behind on payments and owe them money. They even specified the amount of money I owe them.
|
| 01/21/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I found out last week on XX/XX/14 that I was supposedly past due on an amount of {$170.00} I thought I called and fixed this issue but today at XXXX my mother called me to tell me they are currently harassing her. Please stop them.
|
| 07/10/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I agreed to co-sign my grand-daughter 's college loan, Sallie Mae, 2 years ago. They now have us paying for a loan that was to be deferred and I owe more than she does. We are XXXX and worried about this situation. Can you help us?
|
| 02/09/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Advertising and marketing, including promotional offers
- Confusing or misleading advertising about the credit card
|
|
Web |
|
|
I received emails Sallie Mae to make a credit card and pay off the student loan.
However, When I talked with Sallie Mae-payment, I can not use credit card for the payment.
It is a misleading information to make a credit card.
|
| 02/07/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
currently the interest is too high on my loan and the more i pay it seems the money will not go down and i am very overwhelmed by it. i currently do not have dates bu the interest rates from XXXX % on both privates loans i have.
|
| 10/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
My student loans with Sallie Mae have 2 fixed interest rates at 11.750 % and one variable rate that has now reached 14.875 %. I am currently in school trying to avoid the $ XXXX monthly repayment because I can not afford it.
|
| 09/24/2018 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have several months that are not being reported to the credit bureaus that shows my account as current for all months. The missing months include that following : XXXX XXXX, XXXX XXXX, XXXX and XX/XX/XXXX, and XXXX XXXX.
|
| 06/24/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
Servicemember |
|
An account from Sallie Mae Credit card appeared on my credit report. This is not mine and should be deleted by the data furnisher.
This is a result of fraud and i have attached a full police report indicating the theft.
|
| 02/15/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
XXXX XXXX increased my $ XXXX monthly payment to {$150.00} with no notice, and will not allow me to lower the rate back down. I don't make enough money to pay that, and only want monthly payments of {$100.00} at a time.
|
| 02/22/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
I've been working with them to defer but it seems like they were lying to me about deferment for months. Now my loan is charging off in the amount of XXXX and with principal loan of XXXX. I need help with this situation
|
| 10/17/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have received 10 robo calls from XXXX XXXX XXXX in the last 4 days. I do not have any debt to this company and never have. I have asked them to stop the calls. The call frequency has increased since I spoke with them.
|
| 10/17/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
I have enrolled in Sallie Mae 's interest rate reduction plan to help alleviate some of the financial hardship. Sallie Mae then inaccurately reported that I was 60 days past due to the credit bureau that they report to.
|
| 05/11/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am a co signer on my sister Sallie Mae Loans, we are in the process of re-financing, and she is a few days behind on her most recent bill. Sallie Mae calls me almost every hour, on the weekends and its getting crazy.
|
| 01/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I did not applied for a student loan with Sallie Mae. In XXXX of 2022 I receieved a statement from Sallie Mae and reported the fraud. I did not authorize them to pull my credit nor did I co-sign on any student loans.
|
| 12/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
hi, my name is XXXX XXXX and wanted to know if I have graduate degrees and partially paid out of pocket for and decide to go back to school would I qualify for student loans?
I have passed the XXXX excess amount.
|
| 02/27/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Older American, Servicemember |
|
MULTIPLE daily calls, living on Social Security and shared diagnosis of XXXX XXXX. Between medical bills and struggling to live they continue to not offer any options AND call me an absurd number of times everyday.
|
| 05/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
In spite being told to stop contacting my friends and family about my debt they continue to call them. We are working to correct the debt but they wont listen and badger my family about other contact information.
|
| 12/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I am unemployed not recieving anymore unemployment insurance XXXX XXXX harrassimg me with phone calls up to 8 times a day, harassing my injured XXXX XXXX great uncle and refuses me any sort of repayment options.
|
| 07/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
In the past year my loan was paid off, I requested my original promissory note and loan agreement to be sent to me. I was told that this was not possible and they did not have to disclose that information to me.
|
| 10/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
Addresses and phone numbers I've never had. Same information keeps coming back. My social security has been used for bills I've never got. I have fraud on my social security. Fraud on my workforce commissions.
|
| 06/06/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
On XX/XX/18 {$110.00} was taken out of my account from XXXX XXXX without my permission. I did not set up any payment arrangement with XXXX XXXX.
Taking this money from my account put me in hole financially.
|
| 12/22/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
|
Granted, my credit profile may not have been eligible to carry my Sallie Mae loan independently, however, my co-signer has an impeccable credit rating and I was turned down.
This needs to be investigated.
|
| 02/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Sallie Mae is harrassing me for unpaid loans. I am a student and have sent them the in school deferment paperwork. They claim I am delinquent, but I started class before the accounts reached delinquency.
|
| 09/08/2020 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
The Account was given a Forbearance thru the Months of the end of XXXX due to COVID ... My Credit was hit with a late payment for XXXX ... That's incorrect if the account was already in a Forbearance ...
|
| 07/11/2020 |
Yes |
- Student loan
- Private student loan
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Did not inquire any information to this student loan company and they put Hard Inquires on my credit report. this is causing my credit score to drop significantly and making things harder for my family.
|
| 06/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This is a student loan that should not be reporting on my credit because I am still in school, and should still be deferred. This decreasing my FICO Score really messed up a lot of opportunities for me.
|
| 11/16/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
My payment was applied incorrectly. I applied {$1300.00} to # XXXX and {$400.00} to # XXXX. I then received confirmation emails supporting this.
Somehow, the entire {$1700.00} was applied to # XXXX.
|
| 09/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
I owe XXXX $ to Sallie mae currently for a school loan and paid an amount of XXXX $ and have seemed to lose that payment even though I have statements of paying that XXXX $ that somehow went missing
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Per my credit score on XXXX as of XX/XX/2022, my Sallie Mae has a balance of {$2700.00}, and Sallie Mae reported that as of XX/XX/2022.
However, per SALLIE MAE statement, my balance is {$1800.00}.
|
| 02/05/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Called XX/XX/2021 and XX/XX/2021 and I keep getting nowhere. I owe a little over 100,000 with some of the loans at 10 %. I asked a about a different program and they said they couldnt do anything.
|
| 12/22/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
|
XXXX veteran not being helped with XXXX loan forgiveness. Tried numerous times during XXXX 2021-present date XX/XX/2021.
I am not getting the help or service I need answered or correctly handled
|
| 05/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I Have been a victim I have had someone use my identity with different names, addresses and information. I need this to be investigated and fix immediately SALLIE MAE XX/XX/ Balance : {$36000.00}
|
| 02/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
someone open credit card my my name i didnt open any card with sallie Mae. so I tried to dispute with sallie Mae by sending police reported. they never remove the account out of my credit report.
|
| 11/29/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Sallie mae is harassing my workplace and now even my family members over MY loan with them. They won't stop calling others even though I have already made a payment and working on making others.
|
| 11/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XX/XX/XXXX XXXX hard inquiry. I didn't apply for it XX/XX/XXXX Sallie Mae Bank hard inquiry not my account XX/XX/XXXX XXXX hard inquiry not my account XX/XX/XXXX XXXX hard inquiry not my account
|
| 05/25/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
XXXX XXXX from Sallie Mae has been contacting not only my work number but my co-signer 's work number after he was told TWICE he was not allowed to do this. He is also using threatening tactics.
|
| 06/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
Servicemember |
|
There is a reported loan on my credit report. The company 's said that I co-sign on their loan. This is not true and I have no idea whom this person is. Sallie Mae XXXX XXXXXXXX, XXXX, DE. XXXX.
|
| 02/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I contacted XXXX XXXX about a Sallie Mae hard inquiry found on my credit report, that i did not authorize. They said I should talk to Sallie Mae.I need Sallie Mae to remove this from my report.
|
| 10/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have 3 hard inquiries on my credit report for accounts that were never opened as a result of identity theft.The hard inquiries must be removed within 4 business days per as per USC 1681c-2
|
| 04/28/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
|
I am XXXX and Sallie Mae knew this and in a matter of XXXX8 months moved my loans to collections and have been harassing my co-signer daily- All my other loan providers are on board with me.
|
| 10/04/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Sallie Mae calls the XXXX cosigner more than 10x per day. The calls begin at XXXX XXXX and continue every 30 minutes- 1 hour. They are harassing the cosigner.
STOP CONTACTING COSIGNER!!!
|
| 08/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Loan opened without my consent or knowledge
|
|
Web |
|
|
On XX/XX/2023, a hard inquiry was placed on my credit report by Sallie Mae Bank. I did not give written consent nor authorize this company to use my information to review my credit status.
|
| 09/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I
have hard inquiry on my credit report from salley m ae XX/XX/XXXX and i was XXXX from XX/XX/XXXX until XX/XX/XXXX. I cluldnt of possibly authorized this. Im noticing many inaccuracies.
|
| 10/16/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have inquiring showing for XX/XX/2023 that i do not recognize it im currently incarcerated and been incarcarated for 5 years i should not have a inquiry on my credit this is fraudualent
|
| 08/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Delay in processing application
|
|
Web |
|
|
XXXX sent an alert Sallie Mae was attempting to obtain personal information.
I have not applied for any credit cards, loans of any kind ( student, mortgage, car, ) in the last 19 years.
|
| 08/06/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
When will Salie mar offer contactless technology their cards are not the updated only chip when other banks have them tap and go contactless feature especially with covid but they dont
|
| 08/23/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
This bank is terrible evil they closed my account and refuse to send hilling statement for the amount owed their ruining my life credit history by not sending me statements to my home
|
| 09/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have been the victim of identity theft, and due to that identity theft there are several account reporting from this company, that I have not opened nor authorized anyone to open.
|
| 04/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
This loan was paid in full and still impacting my credit negatively and I have asked multiple multiple times for it to be removed and its never removed from XXXX, XXXX XXXX and XXXX
|
| 10/21/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Due to the improper billing address and Sallie Mae not updating it when asked, one payment of a three payment plan was missed. They will not allow a new program to get it caught up.
|
| 01/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I AM DISPUTING THE ACCOUNT FOR THE INACCURATE LATE PAYMENT, THE LATE PAYMENT IS INACCURATE BECAUSE THE ACCOUNT IS PAID FOR. PLEASE CORRECT THE ACCOUNT WITH THE CORRECT INFORMATION.
|
| 03/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hard Inquiry on my credit report for something I did not get approved for is stopping me from getting an apartment and other financial needs. This has destroyed my credit history.
|
| 11/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I found a hard inquiry from XXXX XXXX B that I did not authorize. It shows to have happened on XX/XX/18 but I received nothing from them nor have I ever communicated with them.
|
| 04/12/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
This debt is my daughters debt she pays it she takes full responsibility for it.. I never signed anything to be connected to these loans and they are hurting my future.. I
|
| 03/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Call dates made to lower payments XXXX and so on Payments made XX/XX/2022 after trying to ask for help for months/years for financial reasons and receiving no help at all
|
| 04/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
The loan company called me non-stop on my cell phone and my home phone. It was frustrating because I was paying on other loans and was not able to start paying that loan.
|
| 04/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Had Spoken XXXX Disputes department ( XXXX ) regarding inquiries on the credit report Company failed to remove inquires with results submitted from actual creditors.
|
| 02/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
My credit report indicates a hard inquiry from XXXX XXXX on XX/XX/2017 and XX/XX/2017. At that time I was applying for financial aid via ( XXXX ) not a student loan.
|
| 08/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Sallie Mae continues to call and text XXXX times per day. We have talked to them and we have submitted paperwork that loans are not due yet because still a student.
|
| 04/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Someone applied for loans from Sallie Mae Bank and XXXX XXXX XXXX XXXX XXXX. Now there are a total of 4 hard inquiries on my credit report that need to be removed.
|
| 12/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Sally Mae continues to report my accounts as charged off over and over.. These accounts were XXXX in bankruptcy and nothing new should be being reported to them..
|
| 09/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Didn't receive services that were advertised
|
|
Web |
|
|
all inquiries need to be removed from XXXX XXXX XX/XX/2023, XXXX XXXX XXXX, XXXX XX/XX/2023, Sallie Mae XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/10/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
On XX/XX/2019 in the morning, Sallie Mae called all my family members about a payment that was due. I did not authorize them to call all my family members.
|
| 06/23/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Confusing or misleading advertising
|
|
Web |
|
|
I have a XXXX and can not make good judgments. I had a student loan taken out around XX/XX/2022. The University in question used aggressive sales tactics.
|
| 02/13/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
These customers reps want XXXX per month I can not afford what they want, sallie mae is hard core refusing to assist they are not willing to work with me
|
| 01/24/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Since starting to make payments we are being billed twice a month now for interest. However, before we started to make payments it was only once a month.
|
| 02/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I filed a dispute in regards to the incorrect items on my credit report and its been well over 30 days and I havent received any investigation results.
|
| 11/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have no knowledge of the hard inquiry listed on my credit report. I did not authorize this company to run my credit. Sallie Mae Bank on XX/XX/2023.
|
| 10/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
i have a co signer but they call every day including sundays and before 8. they have been calling my family members i dont even talk to for weeks now
|
| 10/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
There are late payments posted to my account by Sallie Mae. Also there are many hard and soft inquiries that I did not authorize with my signature.
|
| 05/24/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
They constantly call my house and cell phone, they have also contacted extended family members to shame me and share information about my finances.
|
| 01/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Someone attempted to receive a loan using my information through Sallie Mae. Hard inquiry is not by me and should be removed from my credit report.
|
| 03/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
Sallie Mae called third parties that had nothing to do with the loan and was not on the loan paperwork. My spouces ex wife and their children, etc.
|
| 07/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
XXXX are up to date for the past 11 months and credit reports shows 90 day past so and affixing my XXXX score and ability to refinance the loans
|
| 04/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I sent an validation of debt letters on XX/XX/2021 to both sallie mae and XXXX. they have yet to send me anything validating the alleged debts.
|
| 06/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I am not making enough to pay my loan every month. They are unwilling to work with me to lower the payment.
I went to XXXX College in XXXX, NC
|
| 12/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
|
For the second consecutive month, Sallie Mae has incorrectly and falsely reported my payment status to the credit bureaus that they report to.
|
| 02/24/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Keep getting calls about my loan
|
|
Web |
|
|
I have been harassed by Sallie Mae with unstopping phone calls and they have gone so far as contacting people outside of my immediate family.
|
| 10/27/2021 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Nothing has happened, it is still showing on my credit report when it should not be. This is not my account nor is it in the correct name.
|
| 06/17/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
XX/XX/XXXX, XX/XX/XXXX Sallie Mae are calling people outside of who I listed on my loan, giving out personal information regarding my loan
|
| 08/07/2015 |
Yes |
- Debt collection
- Federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
This debt has been paid in full since XXXX 2012. There is a XXXX balance for this paid collection. Please remove it from my credit report.
|
| 05/04/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
Once the due date has passed by a few minutes, they call both myself and my daughter more than once per hour which is very unreasonable.
|
| 02/17/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
|
My XXXX has not been received in the mail and does not appear to be available online either. I need this document to complete my taxes.
|
| 01/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I submitted dispute on to Sallie Mae Bank which they received via certified mail. It is well over 30 days I have received no response.
|
| 09/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
It is now over 6 days since CD matured. Called bank XX/XX/19 & was told that they understood money was to be sent to my credit union.
|
| 08/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have requested accounting of this contract and until it can be verified, it should not be reported on my credit file.
15USC1681
|
| 10/07/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I have been contacting them since XXXX of 2019. Still unable to show me any proof of consent. Im unable to continue my studies.
|
| 09/05/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
|
We tired extremely hard working with Salle Mae they refuse, they robo call us daily sometime 10 times daily, ringing us all day
|
| 01/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
Sallie Mae, pulled my co-signer 's credit report without authorization. They did this to pressure my co-signer into a payment
|
| 01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
|
I ca n't find a job in my field of study and I 'm having a very difficult time trying to pay it back working part time jobs.
|
| 09/07/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Web |
|
|
They call my cell first and then if I do n't answer they call my job. They have even called multiple times a day until XXXX.
|
| 11/16/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Initially spoke on the phone with Sallie Mae and they agreed to a deferment, only for them to report the loan as delinquent
|
| 03/27/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
|
I have XXXX loans with Sallie Mae. When applying for each loan, I asked for a fixed rate and both loans are variable rate.
|
| 05/11/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I am not able to pay the monthly payment because of Covid-19. Sallie Mae is refuting to process my deferment request.
|
| 06/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I was shocked when I reviewed my credit report and found late payment on the date below : SALLIE MAE XX/XX/2019 XXXX
|
| 06/17/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
Keep getting interest rate increases without any late payments or any notice. XXXX XXXX XXXX XXXX XXXX
|
| 04/01/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I was a victim of Identity theft. These accounts are unauthorized, and I owe no responsibility to any of this debt.
|
| 04/13/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have yet to receive anything on this debt when I logged into my XXXX.com account and see a collection for it.
|
| 07/20/2021 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae calling me repeatedly. Also calling family members asking them to make payment arrangements for me.
|
| 03/19/2020 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The following account is not mine SALLIE MAE Account Number : XXXX**** Please remove it from my credit report.
|
| 12/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Sallie Mae keeps harassing my home and family, stop calling and emailing my family members and being annoying
|
| 02/02/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae will not stop contacting my father about my loans. He is ill and this is completely inappropriate.
|
| 08/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
Called about 10 friends and family members saying that I owe debt when they have my address and phone number
|
| 08/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
Servicemember |
|
The Creditor may not treat a payment on an account under an open end consumer plan as late for any purpose.
|
| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
The customer service would not help and take care of the negative inquiries reporting to my credit report.
|
| 04/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
CFR 1026.13 Violations by SALLIE MAE ( SMB ). Various other FCRA and FBCA violations. Please see attached.
|
| 10/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
6 Hard Inquiries that I did not apply for : XXXXXXXX XXXX XXXX XXXX XXXX XXXX Sallie Mae XXXX XXXX XXXX
|
| 06/09/2018 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
Servicemember |
|
XX/XX/2018 I was in contact with XXXX XXXXXXXX XXXX. I did not create a new account with their company.
|
| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
Servicemember |
|
My daughter took out XXXX student loans and used my name and identity to co-sign without my knowledge.
|
| 06/17/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
Predatory lending practices, deceitful, fraudulent. Interest drained to keep you in debt for life.
|
| 11/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I only received response from credit reporting companies that the account was verified as mine
|
| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Problem with signing the paperwork
|
|
Web |
|
|
i have never sign a contract with sallie mae i want to see their contract with my name on it
|
| 08/22/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
Sallie Mae is now harassing me with calls about my payments that Im clearly struggling with
|
| 11/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I HAVE NO RECOLLECTION OF EVER USING THIS CREDIT SERVICE OR APPLING FOR ANYTHING WITH THEM.
|
| 01/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
A LETTER TO HAVE THESE INACCURATE INQUIRIES WAS SENT TO XXXX, XXXX AND XXXX ON XX/XX/2021.
|
| 06/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
Unknown student loans my information/identity was fraudulently used to get student loans
|
| 09/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
i HAVE DISPUTED THE BALANCE WITH BOTH SALLIE MAE AND XXXX BUT THEY JUST BLAME THE OTHER.
|
| 08/30/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Sallie Mae continues to call me every hour on the hour for an account 30 days past due.
|
| 09/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Remove these accounts from the 3 bureaus as they are affecting my credit report.
|
| 06/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
identity was stolen and a XXXX student loan was taken out with my information
|
| 04/28/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
XXXX to XXXX repeated calls per day even after advising them to stop calling.
|
| 08/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
I am unemployed and unable to make payments.
Lender denied forbearance.
|
| 04/02/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
|
Sallie Mae took out money from my bank account when not authorized.
|
| 02/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
|
Sallie Mae does n't provide a form XXXX for student loan interest.
|
| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
It is hard for me to get into an agreement with the creditors.
|
| 02/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Inaccurate unrecognized credit inquiry fraudulently done.
|
| 11/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Co-signer
|
|
Web |
|
|
They keep calling me they need to call my daughter
|
| 09/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The reporting is stopping me from getting housing.
|
| 11/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
Harrasing family members when I told them to stop
|
| 04/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have inquiries reported that I do not recognize
|
| 01/06/2017 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
|
|
Unauthorized inquiry and/or unknown company
|
| 08/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Inaccurate information on credit report.
|
| 11/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
Interest rates dont seem to add up
|
| 10/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
salle mae just does not give up
|
| 02/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity thef
|
| 02/02/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Phone |
|
|
|
| 01/30/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened without my consent or knowledge
|
|
Web |
|
|
|
| 01/30/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 01/30/2024 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 01/30/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/30/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 01/29/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|
| 01/29/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 01/25/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/25/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 01/23/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/22/2024 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
|
| 01/20/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/12/2024 |
No |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Referral |
|
|
|
| 01/11/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Phone |
|
|
|
| 01/09/2024 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 01/08/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 01/07/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/03/2024 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Referral |
|
|
|
| 01/02/2024 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 01/01/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 12/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 12/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 12/20/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 12/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/12/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 12/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Loan opened without my consent or knowledge
|
|
Web |
Older American, Servicemember |
|
|
| 12/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 12/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 12/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 12/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Co-signer
|
|
Web |
|
|
|
| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 11/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 11/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Issues with financial aid services
|
|
Web |
|
|
|
| 11/17/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem when making payments
|
|
Phone |
|
|
|
| 11/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Phone |
|
|
|
| 11/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 11/15/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 11/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 11/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 11/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 11/01/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Older American |
|
|
| 10/30/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with your payment plan
|
|
Phone |
|
|
|
| 10/29/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Referral |
|
|
|
| 10/25/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
|
|
Referral |
|
|
|
| 10/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/23/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 10/22/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/20/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 10/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 10/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Loan opened without my consent or knowledge
|
|
Web |
|
|
|
| 10/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Phone |
|
|
|
| 10/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Referral |
|
|
|
| 10/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 09/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 09/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
|
| 09/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/25/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 09/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 09/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 09/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Co-signer
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 09/18/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/14/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 09/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 09/14/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 09/13/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- High pressure sales tactics or recruiting
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Postal mail |
|
|
|
| 09/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 09/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 09/07/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 09/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 09/06/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 09/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 09/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 09/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Referral |
|
|
|
| 09/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 09/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 08/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 08/31/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 08/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Phone |
|
|
|
| 08/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 08/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Bankruptcy
|
|
Web |
|
|
|
| 08/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 08/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 08/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Referral |
|
|
|
| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Phone |
|
|
|
| 08/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
|
| 08/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 08/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 08/17/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Postal mail |
|
|
|
| 08/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
|
| 08/16/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 08/12/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 08/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
|
| 08/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 08/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 08/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 08/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
|
| 07/31/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
|
| 07/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 07/28/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Phone |
|
|
|
| 07/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 07/21/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Called before 8am or after 9pm
|
|
Web |
|
|
|
| 07/20/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Application denied
|
|
Web |
|
|
|
| 07/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Referral |
|
|
|
| 07/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 07/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 07/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 07/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 07/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 07/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 07/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 07/05/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 07/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 06/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web Referral |
|
|
|
| 06/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 06/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 06/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 06/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 06/04/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 06/03/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 06/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Phone |
|
|
|
| 05/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 05/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
|
| 05/29/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 05/27/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 05/27/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 05/27/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/26/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 05/23/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 05/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/22/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 05/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 05/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 05/17/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 05/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/13/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/11/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 05/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
Servicemember |
|
|
| 05/09/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
Older American, Servicemember |
|
|
| 05/08/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 05/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 05/01/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web Referral |
|
|
|
| 05/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web Referral |
|
|
|
| 05/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web Referral |
|
|
|
| 04/30/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 04/28/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
|
|
|
| 04/27/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/26/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 04/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 04/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 04/18/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 04/11/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Phone |
|
|
|
| 04/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 04/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Referral |
|
|
|
| 03/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 03/21/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 03/20/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Web |
Servicemember |
|
|
| 03/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
|
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Fraudulent loan
|
|
Phone |
|
|
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/09/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
|
| 03/07/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Phone |
|
|
|
| 03/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 03/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 03/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 03/06/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 03/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Phone |
|
|
|
| 03/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 02/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Phone |
|
|
|
| 02/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 02/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web Referral |
|
|
|
| 02/21/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 02/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 02/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 02/15/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Fees or interest
- Problem with fees
|
|
Web |
Servicemember |
|
|
| 02/08/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 02/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 02/02/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 02/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
|
|
| 01/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/22/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 01/20/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 01/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/09/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 01/04/2023 |
Yes |
- Student loan
- Private student loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 01/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/01/2023 |
Yes |
- Student loan
- Private student loan
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/21/2022 |
Yes |
- Student loan
- Private student loan
|
- Getting a loan
- Denied loan
|
|
Web |
|
|
|
| 12/20/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 12/16/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Phone |
|
|
|
| 12/12/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
|
|
| 12/12/2022 |
Yes |
- Debt collection
- Private student loan debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/30/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Referral |
|
|
|
| 11/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
|
|
| 11/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Referral |
|
|
|
| 11/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Phone |
|
|
|
| 11/09/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 11/09/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Postal mail |
|
|
|
| 11/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 10/31/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/28/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/27/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
|
|
| 10/25/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
|
| 10/19/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
|
|
| 10/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Referral |
|
|
|
| 10/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Referral |
|
|
|
| 10/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
|
|
|
| 10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Referral |
|
|
|
| 10/04/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
|
|
| 10/03/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Servicemember |
|
|
| 09/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
|