| 12/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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Ordered their basic service and was not supposed to be billed until 6 days later but was charged immediately. Can celled and have not received a refund Ordered their basic level of service at {$59.00} on XX/XX/17. Was also made to pay {$15.00} to their credit report service that they insisted they needed to do their job, but is another company. My card was not supposed to be charged for 6 days from the date of account creation yet I was charged immediately where upon I informed them that I wanted to cancel and get a refund as they did not follow through with their promised action. To date I am still waiting for my money back. I have called them and they claim it is the bank holding my money in a pre-authorization state. The bank claims it is them and that it would fall off after a week yet it has now been over two weeks.I also called and cancelled the credit reporting service that was a mandatory purchase for their service yet is a separate company.I plan to continue calling both parties- the bank and sky blue but judging by their actions so far it would appear like they have better interests than giving me my refund.
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| 09/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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I signed up for Sky blue credit repair in XXXX. It started as a 7 day free trial. They did nothing in the 7 days but send me a list of items they would send disputes for. They then billed me XXXX dollars and sent out a few disputes. I signed up for a joint account, myself and my husband. For him they sent out 2 disputes and marked everything else as " stop '' meaning they didn't send out anything. They emailed and said they needed a phone call and then account numbers. I spoke to them on the phone, I also emailed telling them we want everything disputed and do not have account numbers nor did we have to provide them previously when working with another company. The company then directed me to pay for another credit report and get those account numbers. NO I paid you for a job that you have failed to do. I am beyond unhappy with this company!
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| 06/11/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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Didnt fix my credit
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| 09/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Problem with customer service
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Phone |
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