| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have created my skrill Account on XXXX XXXX XXXXafter submitted my identity documents, live selfie and bank statement for verification. They accepted my documents and verified my account. After that i am starting to use that account. On XXXX XX/XX/2020 they restricted my skrill Account with XXXX $ balance. After that i mailed them then they replied after 2 days that they closed my account for they found reasonable ground find for closing my account and also told me to for refund they need identity documents and holding selfie of my identity documents i have given those documents in the next reply. After that they replied me that they accepted my documents and for refund bank statement which included my full name, bank name, logo, swift code. Then i send them my bank statement. And after that they started their baseless reply to me that the documents doesn't meet their requirements for refund they need another bank statement. I have sent them again my bank statement they told me that same things that they sent me on previous email. After that i have sent them more 5/6 times with my another bank statement with all the information that they wanted but all the time they told me same things. Then i have told them refund my money to my friends skrill. But they didn't allow and asked my bank statement. I have given my bank statement Again but they again reject my bank statement and refused to refund me. After that i told them to allow me to login to my skrill account so that i can manually add my bank account and withdraw my fund but they didn't allow. I have told them in the pandemic situation i have passing very tough situation with my children please sent my money to my bank account or give my money to my friends skrill but they didn't hear my voice. I have told them also that i have not my husband he passed away and i have passing very critical situation with my children and i am unable to bear their expanse anymore. But for the XXXX shake they didn't hear my voice.
After that they replied 5 days ago that they applied administration fee on my balance XXXX $ and the remaining balance XXXX $ refund they need holding identity card selfie and bank statement. I have given them and they replied me today that they are not able to refund my money anymore.
Please help me my family will be ruined if i didn't get my money.
I have also sent you those documents that i gave them you can understand they done with me unfair.
After verified i have deposited my account and made several transaction then why they closed my account without given an allowable reason. That's okay they didn't allow me to use their service it's fine but why they keep my all money? If they didn't accept my documents then why they allow me to verified and deposit my account.
I have used more service and i couldn't find like skrill service.
Please help me sir.
Hello skrill after verification you are restricted my account. And holding my money for last 6 months. After contacted with you, you are told me that for refund you need some documents. You are asking my identity card and a holding selfie and a address verification documents after sending those documents you are told me that you are accepting those documents but for refund you are asking me to submitted my personal bank account. Then i go to XXXX XXXXXXXX XXXX XXXXXXXX And opened a new account with my documents and receive a bank statement with my full name, address, account number, branch name, swift code, routing number and bank logo. After that i sent to you and in reply you are told me that that statement is not accepted by skrill. Now please tell me i have opened a new account for you but you are telling me that this documents is not accepted. I have given you all the documents that you want but you are nit giving my money yet. In this pandemic situation i need those money very much, i don't have job, my husband is no more so all the family responsibility in my arm. I couldn't bear my son and daughters expanse any more. You are ruined my life. I have given my all the documents but you are not giving my money. If you closed my account then give my money back to my personal bank account or send my money to my friends skrill XXXX You have no right to holding my money for so long time. I have mailed you but you are reply to me after 4/5 days. Why you are holding my money after giving you my utility bill, bank statement, identity documents front and back, holding selfie?
If you are human then I think you can understand my situation. XXXX $ is so much money for me now. If you are not able to give my money then tell me i have to suicide for this money. You are not open any way to live in this situation any more. I have mailed you for last 6 months one after another but you are not understand my situation. Why you are behave like this?
I have sent you all the documents.
Please help me to live. Please it's already 6 months. My husband have died. I am very much suffer for this money.
Please check and tell me what the issue with those documents?
Why you are holding my money? Please tell me what is the fault of mine? Why you are ruined my life Full Name : MsXXXX XXXX XXXX XXXX : XXXX Email : XXXX Skrill Account ID : XXXX Address, XXXX, XXXX XXXXXXXX XXXX XXXX XXXXXXXX Please help me to resolve my issue
|
| 09/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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|
I have a small business. My issue is with a monthly charge that has been taken from my business account monthly since XXXX. The line says simply XXXX. It started at {$49.00} and has worked up to {$250.00} dollars. I had contacted my local bank a few times over the years, but they said they had no way of tracing who was withdrawing the money. I had searched XXXX a few times and found finally found a business online with that name ( this whole time remember I am trying to keep my business afloat, so I had bigger issues on my mind ). When I called XXXX, the nice woman I talked to said that she gets calls about it regularly, but she had no idea who that XXXX was. She did say that XXXX is just a generic credit card processing term and probably not the company 's name. Equipped with that information I contacted my previous processors, but they all said I was cancelled. I had essentially given up and was busy dealing with the business environment of XXXX and XXXX.
However recently I received a letter from a Paysafe, a processor, who said they were raising my rate. I had no idea who they were but through research I figured out what happened.
Paysafe or whatever their name was in XXXX or XXXX was either a processor I had or a secondary part of one. Either way when I sent them the cancellation letter sometime in that timeframe as I switched providers, they evidently ignored it ( actually pretty common-that is a story for another day. But all that have done that to me cancelled on their own with 60-90 days of no activity ). This where Paysafe 's methodology goes from a little dirty to what I believe are actually deceptive practices.
My research turned up the only email I could find based on what their customer service representaitve told me to look for. It appears that I received an email in XXXX of XXXX from " XXXX that says " to activate your account click here ''. I generally do not do that on random emails from someone I don't know. At that point Paysafe or whatever it was called th the time then switched all correspondence to this portal. I confirmed that today with their rep. So, unless the consumer knew to sign up on this singular email from an unrelated company, all communication or proof of transactions effectively disappeared. They essentially became a thief in the night. When I finally found them out, they pointed to a contract I signed years ago and went with the just because it's wrong does not make it illegal defense. There representative told me that even though I had not used Paysafe in years how did they not know that I was not okay with sending them thousands a year in case I wanted to use their services at some point ; after all I never told them to stop.
This is where I believe they are wrong. If you cash a social security check weekly from someone who is incapable of telling you no it is illegal-same principal. This is why I am also contacting the FTC To sum up : 1.Paysafe effectively shut off any communication lines-the old unlisted number trick 2. They chose ambiguous terms on their ACH to prevent any way to figure out who was doing it. I have a lot of withdrawals and have never had that. That seems like an " on purpose '' thing. Honest people do not hide their tracks 3. With no contact ability and no traceability there is no way to tell someone no. It is not a valid legal excuse to say the victim did not look hard enough 4. Finally everything about this gives me an impression of a business model developed to bilk the 10 % of their money As a nation we have passed laws to stop that rampant " late night tv 100 % money back " scams. We no longer expect the consumer to spend years doing follow-up in hopes that 90 % give up. I believe there are many others like me trying to figure out who this mysterious MTOT is that is taking their hard-earned money on a monthly basis
|
| 02/02/2021 |
Yes |
- Debt collection
- Credit card debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
Servicemember |
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Transaction ID : XXXX Recipient : XXXX XXXX XXXX ( FRAUD COMPANY ) Date of Transaction : XX/XX/2020 Method of payment : MASTERCARD Payment amount sent : USD XXXX Recipient amount : USD XXXX For inquiries, complaints or information on refunds/cancellation of transactions, you can contact our Skrill Help Team online, call us, or contact us by mail.
Phone : XXXX. Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, USA. Copyright XXXX Skrill USA , Inc. All Rights Reserved.
Limitation of liability : except as otherwise provided by law, in no event shall Skrill be liable for damages for delay, nondelivery, nonpayment or underpayment of a payment transaction, whether caused by an act or omission of Skrill, its employees, agents or otherwise. The sole remedy against Skrill shall be limited to refund to sender of the principal of the payment transaction amount plus fees and charges, except as otherwise provided by law. In no event shall Skrill be liable for special, indirect, incidental, consequential, exemplary or punitive damages except as otherwise provided by law.
U.S. states. Unresolved consumer complaints may be mailed to the relevant State Banking Department. Please use the contact information here to locate your States Banking Department.
Skrill USA , Inc. is registered with XXXX and duly licensed as a money transmitter in various U.S. states.
Is this email from Skrill? ( FRAUD COMPANY ) Emails from Skrill will always address you by your first and last name. If the email does not include your first and last name, its not from Skrill. Spoof or phishing emails usually have generic greetings such as " Dear Skrill member '' or " Dear Skrill ''. Find out more here.
Keep yourself safe.
Please note that Skrill and its representatives will never ask you to reveal your password by phone or by email. Please also ensure that you only enter your username and password on the genuine Skrill website at www.skrill.com. If you see anything suspicious please contact our Skrill Help Team.
Total cost of the transaction : XXXX Total to recipient : USD XXXX Money Transmitter Name : Skrill USA , Inc. ( FRAUD COMPANY ) Best Regards, Skrill Your Skrill login email or password has been compromised ; or Someone has made ( or will make ) an unauthorized transfer of funds using your Skrill account ; or You otherwise have reasonable grounds to suspect that your Skrill account has been subject to fraudulent activity.
In any of these cases, please contact our Skrill Help Team. ( fraud company ) Error resolution and cancellation disclosure for international fund transfers of {$15.00} or more : You have a right to dispute errors in any transactions you make. If you sent over {$15.00} from your registered Skrill Account to a foreign recipient and you think there is an error, let us know within 180 days by using our contact method.
You can also contact us for a written explanation of your rights. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, XXXX Consumer Financial Protection Bureau, XXXX, XXXX ( TTY/TDD ), www.consumerfinance.gov Customer Service : For inquiries, complaints or information on refunds/cancellation of transactions, you can contact our Skrill Help Team online, call us, or contact us by mail.
|
| 06/29/2020 |
No |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
Concerning XXXX XXXX XXXX & Paysafe Improperly Taking Thousands Of Dollars Covertly From My Bank Account My name is XXXX XXXX and I am the owner of XXXX : XXXX the website for XXXX XXXX XXXX a Florida corporation . I have owned this business since XXXX and this website since XXXX. Please read this information to hopefully help me get back the {$2100.00} that XXXX XXXX XXXX and their partner Paysafe has unjustly taken from me!
On XX/XX/XXXX I discovered that XXXX XXXX XXXX and their partner Pay Safe had taken a total so far to my findings of {$2100.00} directly taken from my bank account in the last 19 months without ever explaining why this money was taken and without first billing me or sending a receipt so I could discover that they were causing harm to me when pulling this money from my bank account. I discovered this when I contacted XXXX for an unrelated reason. An employee felt bad for me and told me that that they have been taking this money from me monthly because I was not XXXX compliant.
Not in all of these 19 months was I informed of this. I only recently discovered that the only way I could track the money they took from me was to join an online website that I was also NEVER made aware of called XXXX .When I signed up for this website only then could I see that my money was taken. However when I tried to print these pages out to track the money trail they had taken from me I also discovered that this website section makes it impossible to print any of the needed data ( Evidence ) for my record of what I feel is an unmistakeable theft!
When I called both XXXX and Paysafe they offered me three months of my money back but I refused and told them that because of their fraud I want all of my taken {$2100.00} back They laughed at me and ended the conversation. I then found and called the XXXX department to end this theft. The XXXX department asked me 5 simple verbal questions about how I operate my business with my customers data that took about two minutes and they then said you are now XXXX compliant and they E-Mailed me a A small note as a certificate of validation that says I am now XXXX compliant for the next year! I feel that this is a total scam and a tool to do exactly what they did to me which was to covertly and unjustly remove XXXX XXXX directly from my bank account without informing me in any way! I am afraid that this amount may be even more than I can find.
There must be tens of thousands of others that are also being covertly drained of their hard earned money by this improperly operated XXXX protocol because of XXXX XXXX XXXX and Paysafe 's negligence to tell their customers what and why they are taking their money without informing them about what is going on and not telling their customers about where to find the money trail at XXXX. I want my money back in full as it should be and these people should be investigated and if found to be guilty, held responsible and prosecuted with proper justice applied for their actions of taking my money and most likely taking the money from posibly many thousands of their customers in this very same manor!
Please reply ASAP.
Thank You!
XXXX XXXX Ph # XXXX XXXX XXXX XXXX XXXX
|
| 12/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2021, I received a call from XXXX with XXXX XXXX XXXX ( Paysafe ) informing me that in XXXX, I had exceeded the agreed-upon dollar amount of monthly credit card transactions. She said that the transactions above that amount needed to be immediately refunded to the customer or those funds would be held by Paysafe for 180 days. In compliance with this request, I refunded each of the payments in question. On XX/XX/2021, I spoke with XXXX, a customer service representative with my merchant services account, and I received verification that I could continue billing for the month of XXXX. Then on XX/XX/2021, I received another call from XXXX, this time informing me that my services with Paysafe had been terminated days prior and that all payments received in XXXX must be refunded immediately or be held by Paysafe for 180 days.
When my account was onboarded, I made it very clear as to my type of business, how I operated and I even prepared my account XXXX for an above-average, spike in charges the first month of use. It was extremely embarrassing having to issue refunds to my customers due to excessive monthly sales. This was made even more frustrating by the fact that I had prepared the company for this exact situation, in advance. To make matters even worse, I was completely taken aback when I was informed that my account had been closed. I received no written correspondence nor any phone call informing me of this, other than XXXX informing me by phone after the fact. I have still not received any documentation or written correspondence of such as of todays date, XX/XX/2021. To further compound the situation, I received my XXXX invoice, which included credit card processing fees for the charges Paysafe forced me to refund, twice. On XX/XX/2021 I informed Paysafe that I was not going to pay the credit card transaction fees for those transactions they forced me to refund. Paysafe 's response was to debit my checking account for the full amount of the invoice, {$1100.00} on XX/XX/2021 and debit my account again on XX/XX/2021 for an unknown additional charge of {$250.00}. Both of these transactions were made without my authorization and I still have no explanation as to the additional unknown charge. This is a completely unacceptable way to do business and is extremely unprofessional. In addition, it has made me ( my business ) look unprofessional and affected my reputation in the community.
The unethical behavior and negligence on the part of Paysafe is clear evidence of the fact that I am being discriminated against because I am a XXXX XXXX. I understand that people have very strong opinions on XXXX, but they dont belong in a business contractual agreement. The damages caused by these unacceptable business practices have cost me money and brought into question my standing as a reputable business in the community.
At this time, I have opened a fraud claim with my bank to dispute the charges in question. I hope that by submitting this claim I can help prevent other customers from having to go through the XXXX and XXXX that this situation has caused me.
Thank you for your time and I look forward to hearing from someone about this complaint.
|
| 01/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, This complaint is concerning the practices of Skrill which is an online way to send payments over the web much like XXXX
I set up a Skrill account on XX/XX/XXXX and added funds via credit card which it linked to my joint bank account with my husband.
I added funds and purchased b itcoins from XXXX website which the person provids an email address for their Skrill account and funds are transferred. That transaction went fine.
On XX/XX/XXXX I made two uploads to Skrill from my linked credit cards on their site. The funds uploaded fine but when attempting a {$120.00} transaction sending to an email address I received a message advising to contact Skrill as there is an issue with my account.
I emailed them and they advised restrictions have been placed on my account and I needed to provide answers to what I was using my Skrill account for and who I was sending money too and also wanted a credit card statement for card used to add money to my account.
I responded back with details of my transaction, etc. and explained that my credit card is linked to my bank account and I do not get a statement like a normal credit card. I provided a screenshot of my bank account that shows their debits via the card.
I received a canned message back from them advising they need a credit card statement. It is apparent that no one really reads the emails sent to them and just sends a canned response asking for the info you can not provide.
After researching I read online the numerous complaints of Skrills practices of allowing funds to be added to your account but then " restrictions '' put on the account which keeps you from doing anything with your money. Eventually hoping you give up or the funds are eaten away by their fees for inactivity etc.
The main complaint I have is that if they decided to restrict my account and question my very first transaction sent out which they wanted details of ... why allow the person to add money to their account? I had no clue of the restriction until I uploaded more funds and tried making a second transaction.
At this point I just want my {$120.00} refunded and my account closed. I think that Skrill is deceptive in allowing funds to be added and then holding your money hostage while saying they need additional documentation that you can not provide regarding previous transactions. I believe this a scam that they try to pass off as security measures so you have no recourse to get your funds.
Any assistance would by greatly appreciated.
|
| 02/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Dear Consumer Financial Protection Bureau Representatives, I hope you are doing well in Washington D.C. I hope that all of you are safe from The Coronavirus Pandemic. I'm writing to you because I'm experiencing serious problems with the company Skrill USA. I have been a very good customer from the company Skrill USA since the year 2007.
The company name was XXXX during that time. The company told me that my Skrill account didn't have any monthly fees or other types of fees when I opened my account the first time. Skrill has been charging me inactivity fees for several months without even notifying me about this.
They also closed my Skrill account without notifying me that they were going to close it. I have been a customer of Skrill USA for almost 15 years. I opened my Skrill Account in 2007. I have been a very good customer and also very loyal to them. The Skrill customer service representative based in XXXX assured me that they were never going to charge me any Skrill monthly fees in my Skrill account and they were charging me unfair fees of {$5.00} Dollars each time.
I was never contacted about this and they never notified me that my account was inactive. They also never sent me a letter to tell me that they were going to close my Skrill account.
They closed my Skrill USA account and they continued charging me those unfair {$5.00} fees without any notification. Please contact me at my email address if you have any questions. I can't get in touch with them by phone because the customer service number is not working well. Sometimes the calls get through or sometimes they don't go through. It's very hard to reach someone on the phone.
I got an email message from XXXX XXXX from Skrill INC. telling me that they were working on this matter but after that I never heard back from anybody else. They also promised to call me but they never called me as they promised. I spent many hours of my time trying to get in touch with them. They are not answering their phone when I'm calling them. I think they are not answering the phone on-purpose.
Several weeks ago I reached a Skrill representative by phone, I asked the representative to call me back if we got disconnected but he never called me back when we got disconnected. Thanks for the assistance that you can provide me to resolve this matter. This problem is giving me a lot of stress and tension Feel free to call me at XXXX.
Respectfully yours, XXXX XXXX
|
| 03/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
Servicemember |
|
My company was approved in XX/XX/2023 for a merchant credit card processing account with " PaySafe ''. Unfortunately, they use a LOT of different names for the same company, including " XXXX XXXX XXXX XXXX '', and " XXXX ''. Many times, I had no idea who was who, nor did I know that they were from XXXX.
Our account was approved on XXXX XX/XX/2023, after a review of my companys BANK STATEMENTS that were sent on XXXX XX/XX/2023, for the following limits : {$5000.00} average sale, {$25000.00} maximum sale, {$50000.00} monthly average. By PaySafe 's own admission, they approved our account without properly reviewing the bank statements, or my personal credit. Naturally, PaySafe would like to paint us as a huge risk to them, when in fact they have become a huge risk to us.
After just our fourth transaction, a customer attempted to pay his {$5000.00} invoice with a XXXX XXXX credit card. After receiving three " declines '' by his credit card issuer, the transaction was approved after a quick phone call to them by the customer.
At no point in time was I told that this could be a reason, in whole or in part, to hold funds for up to 180 days. In addition, PaySafe said that the credit card information was manually entered. While this is true, I had no idea that it wasnt an accepted norm. At no point in time was I told that this could be a reason, in whole or in part, to hold funds for up to 180 days.
Ultimately, PaySafe has held the money of three of our customers, for a total of {$18000.00} for up to 180 days. PaySafe also closed our merchant account, noting the reasons for closure to be actual processing observed is inconsistent with expected. The held amounts are XXXX XXXX, XX/XX/2023, {$3900.00}- XXXX XXXX XXXX, XX/XX/2023, {$5000.00}- XXXX, XX/XX/2023, {$9400.00}. We have advised our three affected customers to initiate disputes ( chargebacks ) against PaySafe to recover their funds.
We will recommend that they each do as we will do, and make reports to their respective XXXX XXXX XXXX XXXX XXXXXXXX ), State Attorney General Office, Federal Trade Commission ( FTC ), and other government agencies as may be appropriate. We may also initiate legal efforts to collect these substantial funds, in addition to any and all associated costs resulting from the actions of PaySafe.
|
| 08/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I signed up for a Skrill Wallet on XX/XX/2021 to be able to play on a site called XXXX XXXX XXXX XXXX, XXXX. I was a little apprehensive about using Skrill when it wanted me to link all of my Banking login credentials to deposit money on the XXXX website. So XXXX accepts Debit and Credit card deposits on their website so I opted to deposit with that method instead.
On XX/XX/2021 I was playing on XXXX and ended up winning {$900.00} and decided immediately to cash out my winnings. Well, XXXX " recommends '' to cash out your winnings using Skrill. But in order for me to cash out I needed to successfully make a deposit with my Skrill account into my XXXX account. So I decided I would link my bank account to it and make a {$4.00} deposit so I can cash out my {$900.00}. That first transaction was declined ( not at all sure why they denied it ). Then I attempted another purchase of {$4.00} ( I had adequate funds in my account to cover both of the {$4.00} purchases ) The second deposit of {$4.00} successfully completed ( Transaction ID : XXXX ) and I sent XXXX a picture of my government issued ID as well as a utility bill in my name on XX/XX/2021 to complete the Identity Verification process with XXXX.
After I completed and submitted all of the above requirements to cash out to my newly opened and verified Skrill account. I was able to request a cash out from XXXX. I did that on XX/XX/2021. I ended up only wanting to cash out {$460.00} due to playing more on the XXXX website. I had a pending {$460.00} transaction up until XX/XX/2021 then I received a very vague email from Skrill saying " Skrill Payment Successful '' ( Transaction ID ; XXXX ).
I immediately checked my Skrill account expecting my funds to be in the digital wallet for me to transfer. I was wrong the funds were not in there nor even any pending transactions logged in my Skrill account. Not even the {$4.00} transactions that failed and the one that went thru?
I am unable to reach anyone from XXXX or Skrill regarding what is happening with this missing {$460.00} or how to even unlink my checking account that I fear could turn into more fraudulent issues with Skrill having access to it.
|
| 02/17/2016 |
Yes |
- Other financial service
- Foreign currency exchange
|
|
|
Web |
|
|
I made a transaction on XXXX XXXX, 2016 on the internet to XXXX using the checkout merchant provided by them called " Skrill '' and the merchant charged my checking account twice for the transaction. The original charge to the company XXXX XXXX was XXXX equaling out to {$600.00}. The merchant then again charged my account yesterday XXXX XXXX, 2016 for {$610.00} to them ( Skrill ). I dont have any connections with them at all outside of that one transaction to XXXX on XXXX/XXXX/16. I contacted XXXX and they verified that they only charged my account once by them and that they only received one payment. They sent me the invoices and the transaction details of everything on their end and it confirms that I was only charged once by them. On my bank statement it shows that only one charge through XXXX associated with Skrill was made. I tried contacting skrill by phone and email and couldnt get any response. The phone line was automated and when i tried emailing them and they replied with sorry we dont know you you arent registered with us and that is true I am not registered with them so that is how I know I should n't be getting charged with them and they should be taking money out of my account or have my checking account credentials. I have the documents to everything I stated showing everything within the process. The charge that Skrill made on my account to them on XXXX/XXXX/16 came out of nowhere and I didnt make that charge they charge my account for it as if I had bought from XXXX XXXX again but Skrill didnt get the amount right and it was titled wrong. The real charge was stated on my bank statement was listed as XXXX XXXX XXXX XXXX XXXX which was the {$600.00} stating both the merchant ( skrill ) and the seller ( XXXX ) and now I have the other charge which wasnt made by me of {$610.00} from SKRILL XXXX XXXX XXXX and I didnt have anything to do with skrill or have an account with them for them to have my debit card information to charge. The only time my card info was used was when I was directed to the Skrill checkout for checking out on logic templates website.
|
| 12/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I transferred {$1000.00} into Skrill digital wallet with prepaid card and then I pulled XXXX out in the ATM and then I added a little bit more like {$350.00} more and then they locked it up. I had already given the {$500.00} to pay my rent so they left me with no money and XXXX little XXXX they locked up every single penny I have and I have a XXXX year-old and a XXXX-year-old that have not eaten since breakfast time and it is now XXXX XXXX I started emailing and contacting them immediately I sent them screenshots of the money, coming out of my own account and going onto their card as proof that its not fraudulent and it all belongs to me they ignored me. They screened out my calls, they sent me form responses, They reviewed it and marked it, solved and then reopened it and kept it locked up. I begged them to unlock my money because its every penny I have and I have XXXX babies that havent eaten since breakfast and they left for the day with us having no money, and no food. They should be punished to the fullest extent of the law and I intend to contact an attorney regarding our suffering throughout today, and the fact that these XXXX are going to go to bed hungry. I have {$850.00} in there and it all belongs to me and I need to feed these children and theyre not going to even give it to me. They need to be punished. I contacted them from XXXX XXXX all the way till now which is XXXX XXXX central standard time we have nothing we have no food they have every penny locked up. I contacted them 100 times through email, through phone, which they either screened out or hung up on me and through chat and threw tickets telling them numerous times that I had XXXX babies here that had no food, and that they had all my money they need to be punished to the fullest extent of the United States federal law, or forbidden from doing business with Americans because they obviously can not do the job and we are starving.
|
| 08/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have been fed up with Skrill I have nearly reached VIP status so I would expect to at least be able to utilize my account without having to complete XXXX ruin my XXXX day because I added money from my bank account to my Skrill wallet and somehow it triggers to lock my account where I cant access my funds for over 24 hours now and counting, this is all due to no human that work there and everything is algorithm-based so each time I uploaded my documents that they are requesting me to show two debit cards on the bank statement from a transaction that just happened today and expected those transactions to be on the bank statement which ended on XXXX because yes every bank sends out a statement once a month and have you ever heard of a bank statement that shows the debit card numbers? Because it seems they want me to juggle while hopping on 1 foot and saying my ABCs backwards.No I am not being sarcastic what more could I do when I sent them a letter of ownership and verification from XXXX XXXX saying that IMD owner of the two cards ending in XXXX and XXXX so Im being penalized and my money is held up from their Security check because of what money laundering? Are people not supposed to XXXX move the money from one account theres to another that is not laundering or illegal especially when I have verification from the XXXX XXXX they were so quick to do that for me but then Skrill is negligent theres no phone number to call and basically its a slap in the face they keep rejecting my uploads with my bank statements, picture of the debit cards I used to fund Skrill and a letter of ownership but that is not accepted? Why would they put me through so much trouble for no good reason who is this protecting or are they just trying to steal my {$74.00} balance? Im certain that nobody gives a XXXX and they need to be penalized
|
| 03/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Servicemember |
|
I filed a dispute with Paysafe/SKRILL on XX/XX/XXXX for {$300.00} arising from an error with my SKRILL Visa. I submitted all required paperwork and on XX/XX/XXXX I received an email from PaySafe Disputes stating they had issued a temporary/provisional credit to my account. Upon checking I noticed that NO FUNDS were in my SKRILL ACCOUNT. This was the first time I reached out to Skrill to inquire where my money was. I spoke to customer service and was advised they would escalate the issue to the appropriate department. I assumed they would address and correct the problem and have the funds credited to my account by the following Monday afternoon- NOTHING, so I called SKRILL support again to inquire and got the same answer, my issue would be forwarded/escalated to the appropriate department. Then came Wednesday, and Thursday, and Friday... each day contacted support, each day received the same answer. This has been going with the same outcome each time, ESCALATION, NO CREDIT..ANGRY! And now as of the XXXX XXXX XXXXXXXX I received another email from the disputes DEPARTMENT stating they determined that AN ERROR DID OCCUR and the previous credit ( I never got ) would be considered permanent. And guess what? Still NO CREDIT ... .I HAVE BEEN IN CONTACT EVERY SINGLE DAY SINCE THE XXXX XXXX XXXX XXXXXXXX TRYING TO GET MY MONEY, WHY HAVENT THEY GIVEN MY MONEY? They keep saying a 'technical ISSUE ' is preventing the credit to my account! A multi billion dollar company with locations all over the world, that handles and makes financial transactions and they cant handle a small consumer account like mine and have not even sent me one proactive message to let me know what is going on. I'm angry and want my money. They are keeping it from me.
|
| 11/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX/XXXX/XXXX I received a deposit into my Skrill account. I was unable to withdraw the funds because they stated that my account needs to be verified. I followed the instructions by hitting verify and I was told that Skrill would deposit micro amounts in my account for verification.
This happened a day after, however, there was nowhere on the site to enter these amounts. I contact Skrill by phone and was told that they are aware there is nowhere on the site to enter these amounts, so I would need to send a copy of my bank statement. I forwarded a copy of my email while still on the phone with the rep. who confirmed that it was received, and it would be looked at on XXXX XXXX/XXXX/XXXX. I called back on XXXX and was told they are still in the process of verifying my account. I had multiple conversations with different reps until one finally said that they would do a manual transfer for me while I await verification. This manual transfer happened on XXXX/XXXX/XXXX. Another transfer came in on XXXX/XXXX/XXXX. An amount earmarked for my mortgage, at this time my account has still not been verified and I am still unable to withdraw my funds.
The phone calls to Skrill begin again with each rep telling me something different. I just got off the phone with a rep today XXXX/XXXX/XXXX who told me that a manual transfer will not be done for me this time, like a previous rep told me because I received one before. As usual they will contact me when they have a status update on my account. They keep telling me this, but no XXXX contacts me from XXXX. So here I am stuck, no verification, no money, no contact from Skrill. On their XXXX page they state that this process takes 24-48 hours. But here I am 8 days later still nothing.
|
| 11/03/2020 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
I am a customer of skrill for at least a year. I called them many times in the month of XXXX asking for the transaction limits policies. Every time I called their assured me the limits were {$500000.00} to deposit and withdrawals. After confirming this transaction limits policies three times, I decided to transfer {$97000.00}. Once my money was in skrill I started having problems ( XX/XX/XXXX ). They said I can only send money to another skrill account up to {$20000.00} every three months which I send to another skrill account the money, leaving me with a balance of {$77000.00}. They also said I can only withdraw {$15000.00} every three months, however, I cant no even withdraw the {$15000.00}. Skrill has put a restriction on my account for no reason for withdrawals. They asked me to provide them with all my information such as bank statements, social security card, passport, driver license. They said the " case '' was escalated, however, every time I called they said to wait. I have been waiting and waiting and no answer. They said a manager will contact me, however, nobody has contacted me yet. They always said due to the high volume of cases, managers are backed up, so I have to wait. I am afraid they are just going to keep the money. I read many reviews online which states skrill tends to keep the money. I need help. I can not lose this money. I can not afford to lose {$77000.00}. Please help. One of the reasons I decided to do business with skrill is because they stated " Skrill USA Inc. is registered with XXXX and holds licenses in various U.S. states. '' I CAN NOT WITHDRAW MY MONEY. THEY ARE HOLDING MY MONEY HOSTAGE. PLEASE HELP. I JUST WANT MY MONEY BACK.
|
| 12/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On XX/XX/XXXX, i opened a " skrill.com '' account, proceeded to upload the required documents and information required.
Included SSN, DL #, bank account information, and copy of bank statement.
I loaded {$5.00} with the respective bank account and waited for cleared funds.
{$5.00} left bank account on XX/XX/XXXX.
On XX/XX/XXXX my account was locked pending further upload of selfie with DL was required. I obliged. Then on XX/XX/XXXX was further locked pending a ID, DL, or passport copy upload.
I attempted to upload my DL 7+ times over the next 2 days to no avail. Website took the front id upload then got stuck on loading screen after uploading the back every single time.
Seeming like website failure, i contacted the phone customer service line on XX/XX/XXXX. I was then told they recieved the ID copies 4 times. So why could they not unlock the account? They wanted a copy of my actual social security card ... i said no where on the site requires this and im not going to just take your word for it and give you my most secure document. I want my money refunded and account closed.
She stated after 5 days of funds clearing i could withdraw my funds.
I waited, and account is still locked.
Contacted web customer service and they said it was now 60 days for me to get my money back.
I contacted them again and they just regurgitate the ID, DL or passport requirement for verification ...
This is a ridiculously red flag, scam type requesting company. I just want my money back and account closed.
|
| 05/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have sent out all the other companies that where fraudently used to try and receive credit lines with my stolen identity. I contacted this organization and was immediately treated rudely, shut out, hung up on multiple times and then finally got in touch with a girl who gave me some information which then lead me to where I am at now with knowing who is responsible for the identity theft, I want this company to remove all inquiries and send any and ALL information including the application, any info used by the identity thief to open an account with them, I have reviewed this company and found very shady reports. I need this information not only to fix my credit report and have them remove the inquires but to move on with a criminal case in which I believe is a lot bigger than just me. The company and people ( s ) involved run a business where they take pictures of credit cards and licenses during their " Transactions ''. I want my dignity back, I want my hardly earned credit score back and I want these criminals to be held responsible for their actions. I certainly believe this company has a lot to hide. For now I am concerned with me, I need their inquires removed from my report and any and all information used by " ME '' ( the identity thief pretending to be me ). You guys have been such a big help and I hope you continue to be so because without a lot of evidence these local cops will not get out of their chairs or even look your way. Thank you so much.
|
| 10/14/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My business opened up a new merchant account with XXXX XXXX, which was approved on XX/XX/2022. We were up and running with POS equipment for approximately a week when they canceled our account and sent us a notification that we needed to return the equipment. This was on XX/XX/2022. After inquiring for further information, they advised that our business was placed on the MATCH list, aka Terminated XXXX XXXX XXXX. Never having heard of this, we did some research and realized that there was nothing that we had done that would be a criteria for being placed on this list. They advised that their risk department, which is Paysafe, had flagged us and advised them to terminate our account. Paysafe advised that we were placed on this list by XXXX XXXX XXXX Bank, who advised it was not them, it was XXXX and gave me an email to contact them for further information, which was XXXX. After inquiring with them, they advised that my name personally ( I am a co-owner of the business ), has been flagged as a victim of Identity theft therefore putting our business on the MATCH list. I contacted all parties, XXXX XXXX and Paysafe to request them to investigate the situation more thoroughly as we were not the perpetrators and that XXXX advised they could contact them to confirm same. Paysafe has our money on a 180 day hold. The estimated amount of money that they are holding is {$6500.00}, but this is not verified as they have not confirmed the amount.
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
XXXXXXXX XXXX To whom it may concern XXXX I recently sent XXXX to my Fiance on XX/XX/23 she still hasn't received the money as of yet because they claimed she had to verify herself which she did numerous times but Skrill still would not release the funds so we decided to have them return my money back to me Skrill told her they would refund the money back to my account but never did. We have been waiting for my refund for too long so naturally I'm very upset about this kind of service. I have called many times trying to rectify the problem in a civil way so I wouldn't get stressed out from all of this. and was totally disrespected by one of your employees who hung up the phone on me twice and wouldn't let me explain myself so at this point I've had enough and demand a full refund back into my account. because of the disrespect my Fiance after she provided all the information and you never release the funds to her after weeks of this abuse we had it and will be reporting you and this scandalous company as a fraud return all of my money immediately as I am very unhappy with this type of business and have already contacted the XXXX XXXX XXXX about the rude service being hung up on twice by one of your disrespectful employees. If I don't receive my money back soon the next letter you will get from me will be from my attorney.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/2021, I took the bait of a fraudulent email purportedly from XXXX XXXX regarding a change in my subscription. I spoke to one XXXX XXXX in the Security Department at the number given ( XXXX ) who explained that the charge had been activated accidentally. I provided him access to my checking account ; but he transferred {$500.00} from it to Skrill instead. So I called XXXX, which pronounced that a scam. ( XXXX case no. XXXX. ) Skrill stated in a XX/XX/XXXX email that the transfer would be cancelled and that amount would be refunded to my bank account. On XX/XX/XXXX, Skrills XXXX confirmed that the transaction had been cancelled and the funds were still in the U.S. On XX/XX/XXXX, I received another email from Skrill, which reiterated : Your money transfer to XXXX XXXX has failed. Your deposit will be refunded. ( Transaction XXXX ) .It further stated in a footnote that any remedy against Skrill would be a refund of the transaction amount.
By XX/XX/XXXX, however, Skrill still had not issued the refund, so I called again and was told to expect a response by email. On XX/XX/XXXX, I was notified that my account had been closed. Additionally, we have applied an administrative fee for the amount of {$50.00} leaving your balance to be XXXX USD.
Instead of such blatant malfeasance, I expect Skrill to refund my {$500.00} in full without further delay.
|
| 08/19/2020 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Retained Paysafe Merchant services on XX/XX/2020 to handle payment processing for my company. On XXXX 2020 and XX/XX/2020 my company processed 4 business transactions, on XX/XX/2020 I was informed by their Risk Department that I needed to provide 3 months bank statements, proof that the customer authorized the charges, and Invoices. I sent the documents that were requested and contacted directly Ms. XXXX XXXX Operational Risk Analyst and advised everything was fine only to be advised the next day that my account was being closed due to inconsistences which she refused to provide information on sayting she does not have to disclose the information, I then got the sales rep on the line with us and she additionally was very rude and unprofessional to her colleague as well holding the same position even after being informed that my company had checked out as well as the company banking account. I also received a called from her supervisor XXXX who was even more unprofessional and refused to put me in contact with her supervisor. Their actions as well as the company has caused my company financial harm by causing me and requiring my company to issue a refund to the client and refusing me services that were promised via agreement.
|
| 04/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018, I purchased an item from a seller on XXXX for XXXX Euros ( XXXX USD ). My only option for paying him was to use Skrill. I logged into my Skrill account and sent it directly to the seller 's email address on file with them. I received an email from Skrill telling me that the Transfer had been successful, and also received by email a Transaction Receipt from them.
My seller -- the merchant -- told me that he never received this money and that it was not to be found in his Skrill account. I asked him three times, and forwarded the Transaction Receipt to him on XX/XX/XXXX. He said he would gladly refund the amount if he had received it in the first place. He never got it. ( I paid again, through XXXX, and was successful this second time. ) I had used the correct email address on his Skrill account.
I complained to Skrill three times about this, and they insisted that the money was in fact there, and told me that they would contact him about it.
I did not hear from them again. I contacted the seller once more, but the money was still not there.
Nothing has happened since my last inquiry to Skrill on XX/XX/XXXX -- except that they sent me a notice that they had received my inquiry.
|
| 09/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I opened an account with XXXX and made XXXX deposits for {$200.00} each totalling {$400.00}, via direct bank transfer. It should be noted that on the skrill website it clearly states that a deposit via direct bank transfer take " up to 3 days ''. To date the transactions show up in my account but my balance still shows as XXXX. Despite the fact that on the XXXX the {$400.00} was deducted from my bank account and sent directly to XXXX. I have called no less then 7 times, during which I am either hung up on, or told blatant lies, or my personal favorite was when the person straight up told me he has no clue and had no answers for me at all. I have messaged XXXX over 15 times and I get the same result, nothing. My messages are closed out and the status is changed to " closed : issues resolved ''. But there has been absolutely no resolution, I want my money from these people. I have been able to 0ut gas in my car to go to work, I can't pay for my kids daycare, or even buy food to feed my children. I'm in tears every single day because these people just took my money and I'm helpless, they will not give it back to me. Please help me.
|
| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
My issue is with the company SKRILL ( they tout themselves as a XXXX alternative ).
On XX/XX/XXXX at XXXX local time I withdrew {$250.00} from my bank account to my new Skrill account. The website says " goes to your wallet in seconds '' ( photo attached ) and below that it says up to 3 business days ( well which is it?? ).
Not only was it NOT in seconds ... .OR 3 business days for that matter, it was 5 business days as the money finally showed up after being in pending status on XX/XX/2022.
I called multiple times and asked to cancel and they said " sorry there's nothing we can do, you'll just have to wait ''.
Money finally shows up and at this point I just want to withdraw it and forget I signed up for an account and cancel my account. They want to charge me {$5.00} to return my own money, UNLESS I downloaded their app on my phone, then it would be free.
Yeah ... .not doing that ... .so I transferred the money to my online sportsbook and withdrew the money FOR FREE ( as it should be ) and CANCELED my Skrill account.
Horrible experience, wasted HOURS of time with them and want their LIES exposed.
|
| 05/20/2016 |
No |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
After successfully verifying my account that I had recently opened with Skrill, I was able to transfer money ( about {$500.00} ) in to the account ( from my regular bank account ), but all of the payments I attempted to make were denied by Skrill. I called numerous times while trying to make one payment because the transaction was being declined- twice I was told everything was all set and to try again after a few minutes and after the third phone call, I was told I 'd have to wait 24 hours to try again because I had made too many attempts. The next day, Skrill closed my account without explanation, even after I asked, and they have yet to refund my account balance ... .it 's been over a month. When I called, the person I spoke with told me that she needed to look in to my account and would email me with information about my account balance. She emailed, said it was sent back to my bank account, but did n't give the date as I requested. I responded and asked for the date the money was sent back and received no response back. I have emailed multiple times without response.
|
| 08/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
Greetings, My company had signed up for a card processing service with Paysafe.com. We started services around the XXXX of XXXX. I have written assurance from their sales agent ( XXXX XXXX that there are account fees only if the minimum transaction is not achieved in a month.
The company deducted XXXX XXXX from our XXXX account on the XXXX of XXXX without considering the date of signing up. Moreover, their partner company XXXX XXXX XXXX asked me to roll back when I processed cards.
So XXXX XXXX I was charged XXXXXXXX XXXX for opening and closing the account in 3 weeks and I lost a XXXX XXXX business coz the card wasn't processed. After multiple reachouts, the business said they can't do anything about this and the contract says they can charge me. I reached out to the sales and customer support and they said we can't help.
I was cheated by this company and its partners ( XXXX XXXX and Paysafe ). As a matter of principle, I request you to get my issue resolved and mark this company in the public domain as a manipulator. Thank you!
Regards, XXXX XXXX
|
| 02/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
on XX/XX/2019 I received a email from Skrill confirming a payment of {$100.00}. The body of the email was addressed to someone else showing a credit card number that was not mine. There does not appear to be any issues on our credit cards. I called Skrill for an explanation. I was told this was a payment and the person making the payment was the one that listed my email for confirmation. I have no knowledge of the person who made this payment or how they got my email. I have never had any dealings with Skrill.
Skrill said all they can do is erase my email from their data base and records. I ask to speak with security about this incident to be certain there were not other issues. I was told that would not be possible.
I am concerned that there could be some sort of scam or fraud at work here. Skrill was not offering to do any research into the incident.
It makes no sense to me that a person I have never heard of would have my email info and use it for confirmation of payment on Skrill, something does appear right about this.
|
| 07/21/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Received an email dated XX/XX/2022 at XXXX AM letting me know that my request for a Skrill account had been approved. A couple of emails later there was a confirmation that card XXXX has been added. The final email stated I needed to send in a copy of my identification to finish the process. The email address used to open the account was XXXX.
I did not open this account. I attempted to contact them at the phone number provided XXXX and it continues to loop through a process of entering a pin and pressing 1 for English. You can not get to a live person. There's no email address to contact. The address given for the company in the email is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, XXXX.
I have had several accounts opened in my name and I have consumer fraud alerts on my credit report. Just recently a XXXX XXXX XXXX account was also opened in my name that I have had closed. I need to make sure this account is closed and removed from my record, if necessary.
Thank you for your help.
XXXX XXXX XXXX
|
| 09/14/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have sent XXXX $ using my credit card to my XXXX account on XX/XX/2020 and money has not reached my XXXX account as promised by XX/XX/2020. I tried to contact Skrill on the same week until XX/XX/2020, skrill always trying to wash their hands saying money is sent and its processed like that. by XX/XX/2020 i filed a chargeback on my credit card which didnt go well on my side. so credit card company came back and said dispute is not right.
by this time skrill suspended my account and i have noticed skrill got XXXX $ back in their account ( which i think it never processed to my XXXX account ). Above transaction happened on XX/XX/2020. i contacted skrill to make this XXXX $ available to my by XX/XX/2020 and they wanted my CC statement and letter from me for chargeback. i did provided on same week. even after multiple follow ups happened between XX/XX/2020 and today XX/XX/2020, skrill never tried to resolve my complaint. they keep saying they have escalated the case but never made my money available.
|
| 08/29/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
I will processing with this company called " Paysafe '' they approved me on {$25000.00} when I made my first payment my account instantly went into review. They told the reason why is because your bank account can not be located which is a lie. I get deposits there all the time. This took about 3 days, so my advertisements are off I'm not making no money and they took every $ that my customer sent them. They came up with another excuse they wanted me to change my XXXX to my name and it took paperwork signing no problem once that is done everything is completed, 1 day later my account is canceled due to " bank statements not supportive, delayed delivery timeframe due to products come from XXXX, decline ratio, and forced sales ) '' That is lies my stock is here in america, My statements are 100 % from my bank with my name and all needed information. The decline is due to a AVS system in authorize.net that is not my fault and forced sales? what is that?
|
| 07/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
This is about Paysafe USA on XX/XX/21 at XXXX.
I went to a XXXX XXXX kiosk and sent money to Paysafe. I paid the man at XXXX ( kiosk is in most XXXX ) for my paper ticket with a 16 digit PIN number which acts as a virtual prepay to buy gaming services. However the receipt did not have a PIN number. It was missing along with the serial number of ticket which is just below PIN NUMBER.
There wasnt a printing error or XXXX malfunction. I know this because XXXX XXXX can confirm the transfer went thru.
The ticket is simply missing the pin and serial number. I am out {$50.00} because of this. I have a picture of the ticket with missing numbers and an older ticket to compare it too. The other ticket is one I used the balance up.
I have circled where the numbers should be & I have drawn an arrow to the numbers on the other ticket.
This isnt rocket science I got them dead to rights. All calls to them and emails are ignored.
|
| 01/12/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Paysafe Payment Processing is connected to XXXX XXXX and will be referred to as from this point on. XXXX XXXX/Paysafe 's processing entity risk department closed our account without warning. Of the two days worth of processed payment transactions ( Batch receipts for XXXX = {$700.00} & XXXX = {$170.00} ) totaling {$870.00}, we received only {$120.00} into our bank account. I called XXXX XXXX and their processing entity ( Paysafe ) numerous times and was told our credit card processing account was closed by their risk department. They said that since the account was closed, the other {$740.00} was just returned to our customers. That means that services we provided were not paid for because XXXX XXXX/Paysafe gave the money that was paid to us through credit cards ( {$740.00} ) was given back to these customers. There is no way for us to recover that money. We view this as theft on the part of XXXX XXXX/Paysafe.
|
| 10/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2023, I received a deposit of {$100.00}, {$100.00}, and {$200.00}, totaling {$400.00}, to my Skrill account. Although I don't use my Skrill account frequently, I reactivated it in XXXX of this year. I completed the full verification process for my account and did not anticipate any issues in transferring funds from my account to my bank account. However, I recently received a notification stating that my account is now restricted for outgoing transactions and ACH deposits without any reason. I was surprised to hear this since my account was not restricted before I received the funds. It is frustrating to encounter such an issue when I have not used the account frequently. All I ask is that I receive my full balance on my account so that I may close my skrill account. This makes no sense as the account was fine before i received the funds, now all of a sudden it's restricted.
|
| 06/23/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I have a issue with Skrill. They are holding my funds and barley communicating with me. My account is restricted and has been for almost a week now. I received 1 email from them stating it would take several days. My account has over {$200.00} that I can't access. I have sent countless of emails begging for someone to atleast respond to me. The XXXX number is bogus and unavailable with the same recording Everytime anyone calls. The chat bot is a joke and give generic information which is no help. This started on the XXXXXXXX XXXX XXXXXXXX. I have a medical condition and need to buy my XXXX that I haven't had since the XXXX. I don't want to go to the XXXX to get XXXX. I need access to MY funds that they are holding and will not remove the restriction. I have called the XXXX for there region as well. I'm afraid due to the weekend is approaching and I have zero access to my money
|
| 08/19/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
i have been using this account for over a year now doing my initial setup i was asked to verify documents i used my drivers license and bank statement for prof of address my account was just restricted due to me updating my address so i can not use my funds in my account till i send a id so i send my drivers license again and my utility bill for prof of address i can not use it cause i used it before and the only other document i can use are passport or id in the united states when you have a drivers license you can not have a id too and everyone do not travel to be able to have a passport my utility bill clearly have my name and address on it and it was rejected as well when it was on their list of approved documents i am very XXXX about this situation i need my money i updated my address in my app that clearly states it was me doing so.
|
| 06/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
A client of mine sent funds in US dollars - {$510.00} - from a XXXX account in the XXXX, via Skrill, on XXXX XXXX. When I try to transfer the US $ funds into my US $ account, I get the message, " USD bank wire transfer requests will be executed in EUR. If your request is in USD, by continuing this transaction you agree that we will apply an FX charge. Please check with your bank for additional costs if your account is not denominated in EUR. '' Skrill itself acknowledges that this fee is incorrect, as my client already paid the FX fee from XXXX to Dollars. My client and I have called and emailed Skrill to get this problem corrected, and we have even asked that Skrill return the funds to my client so they can wire me the money through other means, BUT SKRILL HAS NOT ADDRESSED THE PROBLEM AFTER 3 WEEKS FROM MY INITIAL COMPLAINT.
|
| 08/28/2015 |
No |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2015 I made a trade for virtual currency in the ammount of {$90.00} XXXX from my XXXX ) to XXXX XXXX XXXX I received confirmation emails from XXXX parties telling me that my funds had been successfully sent from XXXX and received XXXX. Within less than XXXX hours I found several rewiews about XXXX warning people that this site was a SCAM! I imediately contacted Skrill and explained to them the situation. I received an email confirmation that they had received my inquiry and would take care of it as soon as possible. I also contacted XXXX several times and received NO respose.
It has now been XXXX week and I have heard NOTHING else from XXXX or XXXX. I sent a follow up email to XXXX today XXXX XXXX XXXX, 2015 ) in regard to to same inquiry.
What can be done about the {$90.00} XXXX that have lost?
Thank you
|
| 10/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XX/XX/19, approx XXXX, XXXX contacted me stating she was with XXXX, our accounting software, that our subscription has expired so to avoid delay, need to pay. I asked 100 questions, to which she provided the information. Our account name, address, the ending credit card # on file, sent me an email which looked legit from XXXX. I questioned the amount, she had an answer of course. I gave her the rest of the card info, requested a receipt which she sent but she was NOT with XXXX, company named Skrill. We do not work with them. I contacted them, said cancel, no responses and I called the credit card company. Until the charge processes, I am unable to dispute or cancel. I also contacted XXXX, they agreed - this is a scam, they did NOT contact us for this information nor do they need to, the info is stored in our XXXX.
|
| 02/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have tried to do a money transfer from USA to XXXX. The service/used was from Skrill. Transaction Date XXXX XX/XX/2020 Transaction amount {$1000.00} They asked me to submit documents for identity verification before continuing with transaction, I submitted those via their website They came back and said it is not the correct docs. I resubmitted the docs, and still the same issue. Tried this 3 times and since this was not being successful, I requested them to cancel the transaction and refund the money I called their helpline couple of times, send the refund request around 4 to 5 times ( via email ) and they did not processed the refund till date. Now they have disabled my account ( which is fine ) but I have still not got the refund or any status update in this regard. Appreciate your help to resolve this issue
|
| 01/16/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
|
|
I have a small restaurant and about two years was trying to get a new merchant company to lower my credit card fees and in the end I did not go with the company but in the process i was sing to such merchant services to do a try out of how the terminal will work with the purchases in our business. I end up going with another company, the company that I am complaining about never did any merchant services for my business and for the last two years they have been charging my business account {$48.00} without providing any services. After I talked to them I was Told that they will email me a form to fill out so they will stop the withdrawals and when I asked for refund of the monies I was told that someone will contact me regarding that issue within 48 hours, to this day none of that has happened.
|
| 05/19/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
On XX/XX/XXXX, I made a payment to a Merchant using the Skrill Portal. For some reason the payment timed out from the merchants behalf but was instantly taken out through Skrill.
Its been well over 10 business days and Skrill keeps giving me the run around for a reversal refund. I also spoke to a couple managers and nobody has any resolution for this matter and to make matters worse the managers informed me that they are not allowed to give me any insight during this process.
Thats when I decided to take matters in my own hands. I dont feel safe using this institution anymore because I dont feel safe with my funds as a consumer. Please assist me with this matter and I highly appreciate CFPB and thank god for such an organization.
Thanks in advance, XXXX XXXX
|
| 08/28/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
The new account uses a credit card machine to collect money, and the money received refuses to pay for various reasons, and at the same time refuses to refund to the customer 's bank card.
In many communications, the customer service of the merchant admitted that the operation was improper and the card could not be returned to the customer. Meanwhile, they refused to pay me. Needs to be frozen for 180 days before payment can be made to me.
Since my account was newly established, I asked the merchant to refund the customer 's bank card in full and the merchant refused. The merchant 's behavior has violated the relevant regulations.
Since the merchant did not process the refund, the merchant is now requesting immediate payment
|
| 08/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I am XXXX XXXX XXXX.
I opened an online account with skrill using the website www.skrill.com I got XXXX $ in my wallet and I can't withdraw the money as they won't let me withdraw it or transfer it ... They made me go through the verification process and after doing this they won't still let me have access to the money and skrill got lots of persons complaining about there service on XXXX XXXX ... They are scammers and don't have customer care service that replies or attends to customers..
Here is the Emails I used in signing up with skrill ....
XXXX XXXX.
I have verified my documents and I got an email that I have been verified but they won't let me access my money on the site and it shows verification pending on the site
|
| 11/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
Signed up with Skrill. Had no issues for the first week. Next week, visited local XXXX XXXX store like usual, let the cashier scan my Skrill generated barcode for adding cash, I wanted {$10.00} loaded, there was a {$2.00} fee which brought my total to {$12.00}. I took my receipt after I paid, that was XX/XX/23, & my money still hasnt been put on my account. Ive been emailing Skrill since XX/XX/23, I provided proof, my account showed the transaction as pending. Skrill replied it could take up to 5 business days. Now, theyve stopped communicating with me, & wont let me access the contact support option any longer. {$10.00} may not be a lot to some but Im homeless & needed that for a payment due.
|
| 04/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
On or about XX/XX/18 I logged into my XXXX account and tried to withdraw my balance of {$350.00} to my connected XXXX bank account. I received an error message, something to the effect of " withdrawl failed. '' I then emailed the skrill support at XXXX to alert them to the problem. I then ultimately received an email on XX/XX/18 whereby they informed me that my account was getting closed. They didnt really give me a reason other than quoting some of their terms and conditions etc. I assure that no fraud was committed by me in any way. I have no idea why they closed this account. I want an explanation and at a minimum I want the {$350.00} that was left in the account.
|
| 12/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I had a {$1000.00} transaction done on Skrill Inc using their app for international transfer on XXXX XXXX. The transaction was cancelled and my account was closed immediately by Skrill, but the amount was deducted from my account on XXXX. No explanation was given nor did I have an option to appeal as I believe I had not violated any policy. After reaching out for the reason, I was provided with a copy of their faq. After following up multiple times for the refund, they told me a different story every time. First I was told 5 days, then 7 days and finally, they say they can not provide any estimates on refunds. I have no clue if the amount will ever be refunded.
|
| 08/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I made a deposit to Skrill of {$550.00} from my personal XXXX XXXX XXXX account. The transaction took place within 5 days without any id verification.
When I requested a withdrawal of my funds to the same account. I was asked to verify my date of birth. In order for Still to verify date of birth they requested to send them ID card. After I sent ID, they asked me to send a picture with government-issued document. I made a picture of myself holding a passport.
Then I was asked to send a bank statement and my account was locked. I called them several times, and was told that mm account was under investigation.
This is clearly a scam and fraud.
|
| 04/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Point of Sale purchase for Skrill USA NEW York XX/XX/2021 in the amount of {$50.00} from my XXXX XXXX XXXX debit card that is tied to my checking account. Two Point of Sale purchases by Skrill USA NEW York XX/XX/2021 in the amount of {$50.00} two separate times from my XXXX XXXX XXXX debit card that is tied to my checking account. I have called to have my card immediately deactivated. These are fraudulent charges. I have never done business with this shady company. They need shut down. I have researched that they allow scammers to do this over the years for the exact amounts of XXXX dollars several times just as has happened here.
|
| 01/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
withholding my available balance from me stating, I need to get verified even though my account had already been fully verified and i could not verify any further, I tried but was prompted that I was already fully verified and that no further action could be taken. Skrill continued to ignore my request to release my current funds in the account and was told that if I close my account my funds would be released to a account of my choice. upon closing my account nothing took place other than Skrill taking my money and ignoring my emails or placing me on hold for hours at a time before hanging up on me.
|
| 02/21/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
These thugs SPAMMED me and they don't even have an unsubscribe link!
Please investigate where they got my email address, why they sent me FALSE information such as " Important Information Regarding Your Account '' I don't have an account and this is commonly referred to as CLICKBAIT. I wasted my precious time on this fraud!
I defaulted on my credit cards because you ( the government ) allow these criminals to prey on us. I decided that INSTEAD of working myself into an early grave, I'll simply STOP paying my credit cards and document WHY the poor get poorer and the rich get richer.
|
| 12/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
XXXX XXXX and XXXX, 2020.
XXXX USD money transferred into a Skrill account ( XXXX ) Skrill confirmed the money transfer via email, but is not allowing me to verify my account, even though Ive sent them 3 separate images, of myself, my drivers license, and the current date ( XXXX ).
The documents they want are not something I have, any bills I pay are paid online without my address linked, and I dont own a bank account, I was transferring money to my girlfriends account. My drivers license should be more than enough to confirm my address.
|
| 02/19/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I received an email regarding a verified account with Skrill which I did not, to my knowledge, create. Given the difficulty I've had in removing fraudulent accounts created with this email address on XXXX and XXXX this is both concerning and likely fraudulent. Against the possibility that I had created an account some years ago for some long-forgotten reason, I thoroughly searched my records and I can find no record of any other email from srkill in my archives. As far as I know the password of this account has not been compromised.
|
| 04/22/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I wanted to add money to a third party paycard named Skrill. They assured me that once I submitted proper documentation such as my state ID and a face identification photo that the money would transfer from my prepaid XXXX XXXX XXXX Visa debit card to the newly made account that I made at XXXX on XX/XX/2020. The charge was made and is now pending but the actual account through Skrill does not say I have any cash on it. Please investigate the Skrill company. My account was at a balance of {$420.00} cents and now at {$360.00}.
|
| 04/07/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Closing your account
- Company closed your account
|
|
Web |
|
|
My account transactions were stopped until I verified my identity by pictures of i.d and then a face recognition scan. All 3 times it came back right away it didn't work. So I tried calling support which can't get through too at all. Then tried logging into my account and it says response error and I can't do anything on the Skrill website now at all! And I have money in that account I need.. I am unable to access my account completely now and am more then frustrated. I verified my identity now give me my money.
|
| 04/10/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American |
|
XX/XX/XXXX. Some unknown ... no caller identification. Nasty person. Took {$800.00} and then {$10.00}. And then {$11.00}. Mistaken I did not know the up address. I know no one in XXXX and that all put my savings in the negative by {$37.00} plus dollars Please block any and all foreign XXXX address XXXX Trouble with Romance scam Sweepstake scam And Person that used my telephone account She did not pay for merchandise mailed USPS And IDENTITY THEFT Calling about some kind of package and CYBERBULLYING CYBERCRIME
|
| 12/14/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2018, I used my back credit card to order a replacement ssn card for my daughter. Originally the online service said free, but then it ask for credit card information and I was charged {$39.00} to my account. I did not have all my daughters information, so I could not fill out the application. When I tried to cancel the transaction, I was told another company was who I needed to contact, not the company that took the money out of my account.
The company that took the payment was Skrill USA. Inc.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
on XX/XX/2020 i transferred USD to XXXX ( XXXX ) through Skrill.com they took my money same day but didnt transfer yet, now today when i called they said we'll issue refund to you after 5 days.
Also, they took my SSN card, DL License and bank statement. When i call there customer service call went to out of country ( non native English place ). I am very scary that they will misuse all my personal info, they have all my personal info, such as SSN, DOB, Bank account #, CC # Address etc..
thanks XXXX
|
| 06/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Skrill com froze my account for NO REASON. I was already verified, with I'd and everything they locked my money over XXXX dollars so I can't use it and then they started charging me fees that they have never charged in the 3 years I've been with them. They also stopped answering me and now my accounts help messages to customer support get closed immediately, nobody 's even reading my cries for help and the money is rightfully mine! I told them I would pursue legal action and they laughed at me.
|
| 01/25/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Other problem
|
|
Web |
|
|
My company XXXX XXXX did credit card transactions from customers that used my services and the merchant company name that I used was PAYSAFE. It was 3 transactions in total XXXX I have attached the settlement batch as well. I was told that they will send the funds but than my money was not paid according to policy and said they will refund the funds back however services were rendered and therefore I should be paid for my services and the customers never received the refunds.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I had recieved XXXX dollars from another bussiness to my skrill account which is fully verified and has no limits. i tried sending that money immediately my account was restricted they asked for me to provide id which i did and was verified succesfully. they then ask me 3 questions about what i use their service for etc. mind you i have used their service but maybe 2 times i answer these questions and its been about 24 hours and they wont respond my money just sits there
|
| 08/31/2016 |
No |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I opened an account with Skrill ( https : //www.skrill.com ) and attempted to send {$50.00} abroad. I was told to use alternative methods of transfers, as the security system flagged me as an undesirable customer. I talked to numerous customer service representatives at skrill and was told to try " a different browser '' or a " different machine '', to no avail. I was never told any details of the problem - finally they offered to close my account and give me a refund.
|
| 11/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Put simply, skrill stole my money. They told me that an XXXX charge I had made was not going to post because the account was closed, so I did not go to the rental because it was not paid for to my knowledge.
Then the transaction DOES point and their XXXX call center denies any responsibility for giving me incorrect information.
AND to make matters worse, nobody at paysafe group seems to know what happened to my XXXX account which has a fortune in XXXX in it.
|
| 05/18/2021 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Received a notification XX/XX/21 from the major 3 credit bureaus ( XXXX, XXXX & XXXX ) that a debt was owed from collection agency XXXX XXXX. There's no contract with this collection agency that shows I owe a debt. Collection agency doesn't have the right to collect if there's no legal binding contract signed by me or any company I represent showing I owe XXXX XXXX. This collection agency XXXX XXXX also violated Section 623 of Fair Credit Reporting Act.
|
| 10/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
My money was taken out of an ATM belonging to XXXX. They told me I needed to contact my checking company who I use my debit card with which is Skrill. The ATM acted like it dispensed my money and then gave me nothing didn't even open the drawer {$200.00} was lost I've been asking Skrill to file this claim so that XXXX XXXX can initiate an audit but they have yet to respond to me even by email I've asked them to file this and they have not responded.
|
| 12/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
My skrill.com account was restricted on XX/XX/2020, for no apparent reason. Skrill requested I send proof of identification and proof of funds, which I did immediately. No response was received. I requested an update on XX/XX/2020 and as of XX/XX/2020, no response has been received. My account, with several thousands of dollars in it, is " restricted '' with no clear indication from this company of how to resolve the issue.
|
| 11/10/2018 |
Yes |
- Credit card or prepaid card
- Store credit card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I have used Skrill as a payment through XXXX XXXX XXXX, and I have not received my {$30.00} game card. It's been almost 24 hours and I have bought it from XX/XX/2018 around XXXX XXXX in central us time. I am angry because I have tried to contact Skrill and XXXX, but I received no email back and XXXX never replied back to my ticket. I hope you guys take this matter seriously because this is also theft. Thank you.
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I received an email today that my account was closed, its the first time I ttruky ried processings a sales for my business with paysafe and all of a sudden my account is closed. I had sold some of my products to the customer and expecting to be oaid by paysafe so I can restock and all of a sudden my account is closed. I had a. XXXX transaction I had charged on Monday, I want to know what will become of it.
|
| 05/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
As a business owner, I signed up for credit card processing and paid fees and membership. When I cancelled the service - returned the equipment, soon thereafter I received notification someone purchase this collection debt - that I owed them XXXX.
I complied with their demands- do not understand why they are billing me XXXX- i received no billing and do not understand why I owe them money.
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Skrill has one account banned my account for no reason at all. I received a deposit of XXXX dollars today and when I went to withdraw it, I received a notificiation that my account had been temp restricted and that I would need to upload a selfie with my ID. This is completely unacceptable and I truly see why multiple users complain about the company and their service.
|
| 04/04/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
I received a deposit into my Skrill account for {$8000.00} when I went to log into my account it would not let me log into it to access my funds luckily I had already copied my virtual card information when I went to use it it was invalid now I'm unable to log in to my account please help me in any way you can this happened today Tuesday XX/XX/2023 XXXX
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I received a total of XXXX on my XXXXkrill account. They have restricted my account for no reason ( I've had the accout for awhile but just recently started to use it ) and I have accumlated this balance. I've verified my account and I have the transactions to prove my purchases. All I ask is that that I receive my balance and they can close my account.
|
| 03/03/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On the XXXX of XXXX my money was transferred to Skrill, However Skrill said it would take another 3-5 business day for them to clears now its been 6 business days and now they wont answer my phone call and have my account on Restriction and I dont have a have any access to my money in it its my wifes birthday and Im really upset about it what can we do
|
| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Skrill Inc withdraw money from account via ACH from my bank account thats not registered in my wallet my account that is registered with them is XXXX they withdraw from XXXX XXXX Account dont know how they got my Checking Account information from my secondary bank. They been giving me the run around for two weeks. Their has been no resolution.
|
| 04/11/2022 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
So one Ive never open account with you so Im victim of identity theft and clearly I dont know how to reach you personally but I want this account closed this wasnt authorized by the original XXXX XXXX someone using my personal information to open account and this includes this one and making purchases through my bank card information.
|
| 08/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Skrill declined transfers and terminated my account. I reached out to their support for clarification on what exactly prompted the termination and they refused to provide additional details. They insinuated that I was some sort of criminal participating in illicit activity. This is a slanderous accusation.
|
| 06/20/2019 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I deposited {$100.00} to my Skrill account and they sent me an email after 5 days saying it was finally processed and in my digital Skrill wallet, however its not in my actual account, my bank was charged over a week ago and nobody knows where my money wentt. Theres no customer service or phone number.
|
| 02/08/2021 |
No |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
on XXXX we formally with a fax provided by the company, and acknowledge by them.they continued to take money from my account amounting to over {$5000.00} .They were granting a refund, but at the end refused to return the money. tried on several ocassions to reach a supervisor.
|
| 05/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Skrill promised the money I sent to an individual would be available for them to withdraw. It is not available for them to withdraw. They have yet to show proof that it is available for them to withdraw and have instead decided to keep it for themselves.
|
| 11/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
I added month into Skrill but when I went to transfer it to my debit card or bank account, my account went to restricted. Ive done everything they asked and they have even said I did everything they asked but still wont release my money.
|
| 05/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sent money to a starving person and their family in XXXX. Person could not withdraw the money. Skrill replied saying I got scammed and transactions for goods and services are irreversible. Transaction was not for a good or service.
|
| 01/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I have an account with skrill that has close to XXXX $ in it from XXXX XXXX online and they closed my account on me and will not let me get the funds I am not able to call the company and they will not email me back
|
| 08/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Billing dispute for services
|
|
Web |
|
|
Good morning, I'm a XXXX male citizen. I'm having problems with verifying my documents. I chose united States when I was that side yet I'm still having challenges. Could please me verify this account
|
| 10/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
They closed my account for no reason and it still has a balance of {$680.00}. They've given me no information about getting my money back, it seems like they plan on keeping it. Which is ridiculous.
|
| 05/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Skrill allowed my business associate to access some of the money I sent them but not all, they took a certain percentage of the total amount and blamed it on fees that were not previously disclosed.
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
Someone hacked into my email and set up an account with " Skrill ''. Ive tried to call and chat with them several times but they are only robots and will not close the account or help me.
|
| 07/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
An unauthorized transaction was made using my debit card from Skrill in the amount of {$73.00} on XXXX/XXXX/2016.
The transaction line from my bank statement looks like this : XXXX * NY
|
| 12/27/2020 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
PLEASE UNSUBSCRIBE ME!
you don't have an unsubscribe on your email- i do not wish to receive mail from you, or to have an active account with Skrill!
thank youXXXX XXXX XXXX
|
| 12/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I had a account with skrill and they locked me out of my account before I can get my bitcoin info and they have blocked me from calling or messaging them now
|
| 01/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
About {$1500.00}. XXXX owes me they have. Blocked my contact nunber from calling them they have blocked my account and wont allow me get my money out
|
| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I have received an unsolicited email that implies I owe money to a company ( Skrill? ) I have no relationship with, and have never heard of before.
|
| 05/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Not only were the Skrill disclosures confusing and missing information, they did not have me sign anything before creating my account.
|
| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
I can not withdraw my funds from skrill and customer service was not of assistance.
|
| 11/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
My account was hacked robbed and than you guys closed it down I need answers now
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Date : XX/XX/2022 Action : The money transmitter closed my cash account
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
Want to have acct unblocked to use for external accounts
|
| 02/06/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 02/06/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
|
| 01/24/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Servicemember |
|
|
| 01/21/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
Servicemember |
|
|
| 01/12/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
|
| 01/12/2024 |
Yes |
- Credit card
- General-purpose credit card or charge card
|
- Closing your account
- Can't close your account
|
|
Web |
|
|
|
| 01/06/2024 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
Servicemember |
|
|
| 01/06/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
Older American |
|
|
| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/14/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 09/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Trouble accessing funds in your mobile or digital wallet
|
|
Phone |
|
|
|
| 09/19/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
Servicemember |
|
|
| 09/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 08/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 06/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Web |
|
|
|
| 03/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 02/03/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to spend money in a store or online
|
|
Phone |
Older American, Servicemember |
|
|
| 01/12/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 12/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 12/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 11/01/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Phone |
|
|
|
| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 06/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 06/13/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/19/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 03/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/14/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 02/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Referral |
|
|
|
| 12/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/05/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 08/17/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
Older American |
|
|
| 06/21/2021 |
No |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
|
|
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 04/24/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 03/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
|
| 02/19/2021 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/09/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
|
| 11/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/19/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
|
| 11/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
Servicemember |
|
|
| 05/18/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/21/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
|
| 03/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Phone |
|
|
|
| 07/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 03/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 02/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 12/15/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Overcharged for something you did purchase with the card
|
|
Web |
|
|
|
| 11/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 12/02/2017 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/19/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 04/27/2016 |
No |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 01/04/2016 |
No |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/27/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|