Sigue Corp. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
10/04/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 11102	Web
on XX/XX/2021 around XXXX - XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX XXXX NY XXXX with XXXX rejected my transaction of money remittance of {$190.00} to XXXX XXXX XXXX . According to male customer representative, his screen is displaying my name, address, and phone number with - Blocked for Remittance. For XX/XX/2021, money remittance has reached {$60000.00}. I gave XXXX rep this info : From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX : XXXX XXXX XXXX I called Police Precint XXXX. Detective asked for screen print with the 'Blocked for Remittance ' message. I came back the next day, XX/XX/2021 with XXXX XXXX. XXXX submitted the same transaction of money remittance of {$190.00} to XXXX, and the transaction went through. Confirmation Number = XXXX. Cashier = XXXX What happened next is a conversation, and there is no paper trail. I asked the female customer rep for the screen print - when using my name, address and phone number. But she declined. She called her Main Office, and allowed me to speak with XXXX ( or XXXX ). Main Office was asking for my phone number. And I said I would provide the phone number. Will you allow your lady customer rep here to give me the screen shot? And XXXX would not commit to it. She keeps saying that she has to check their system. After going around the same line of conversation, I decided to leave, without providing my Phone number. That is because, they would not give me the computer screen shot the detective asked to get. Also, providing my phone number may just aggravate the situation. Please help in clearing the fraudulent use of my name, address and phone number in XXXX XXXX XXXX. According to the receipt XXXX received from his remittance, the company is called XXXX XXXX, XXXX XXXX XXXX, XXXX CA XXXX, with telephone # = XXXX
11/10/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	AZ 85210	Web
So I sent money to XXXX XXXX to my mom. So she went to soriana store to pick it up, but when the cashier was about to give the money to my mom he told her that the system was blocked. Then he told my mom to go to another soriana to get her money. So she went and tried but they told them that the money was blocked. That's when she called me and I went to the Sigue store here in XXXX Arizona to ask the cashier what the problem was. She looked through the system and told me that the money was already been paid. So I told her that my mom didn't receive the money, that it was a mistake. So they called my mom to ask for an explanation and she told them that she didn't get no money whatsoever. So my mom went to soriana again to talk to the manager and they told them that the money was blocked that they need another confirmation number so they can pay. But again Sigue don't want to give that number because they insist that the money was paid. Now they said they need the receipt that proves that the money was paid from soriana, wich is stupid because it doesn't exist. So help me please I don't want to loose my money.
06/16/2022	No	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 93291	Web
On XX/XX/22 my debit card information that was stolen through an online data breach was used at sigue.com to transfer {$450.00} to somebody in XXXX. I received an email at XXXX to confirm the transfer. When I saw it in my email around XXXX I then checked my bank account and saw that it was in process. The email from sigue said there was only 30 minutes from the moment the transaction started, to cancel it. I was unable to cancel it. I contacted my bank immediately and my card was deactivated, but it still ruined my finances until my next paycheck. The bank will be posting it back within the next few days, after the debit fully posts and the fraud report is complete. This company does not appear to use any type of secondary identification to verify transfers and anybody with credit card info can go on and send money without id verification, email verification, etc.
06/27/2016	Yes	Money transfers International money transfer	Fraud or scam	TX 77083	Web
Please I need your help urgently. I went to Sigue, a money transfer company to transfer money to my family which needed it urgently but the company has been coming up with XXXX excuse upon another and have since refused to send my money. I have provided all the requirements they asked for upon transaction and I have later provided series of other documentations which they kept on changing o no avail. I trust you will like to expose them and call them to order at the very least. I am desperate for your need to help get this money transfered asap for the urgent purpose which I needed it for. I look forward to hearing from you.
11/05/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web	Older American
Dear Sirs, I went to XXXX XXXX XXXX money transfer agent which located in XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX to mail {$2200.00} to my account in XXXX. But until now I'm not get the money, i complaint right now, please supervise XXXX XXXX XXXX and Sigue Corp. transfer my money to my account which i gave to them and help me get my money. All documents in the attachment You are appreciate and looking forward reply! Best regard! XXXX
08/18/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 91405	Web	Older American
I went to send {$2000.00} dollars to Sigue Corporation branch located in XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXXThe Money Transfer is from me to XXXX XXXX XXXX XXXX with the transaction order XXXX and the date was on XX/XX/2023 and they still have not deliver the money transfer.Please let me know what can i do to get my money back or deliver to person in XXXX XXXX XXXX Thanks.
01/29/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	IL 60085	Phone

01/25/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	WA 98032	Phone

01/22/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95667	Phone

01/18/2024	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CO 80012	Phone

01/18/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93313	Web

12/07/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	PA 19136	Web

05/18/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	CA 91384	Web

04/20/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 11354	Web

04/01/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 11354	Web

09/13/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NC 28215	Phone

09/24/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised		Phone

09/23/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 91335	Phone

06/11/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam		Phone

12/11/2019	Yes	Money transfer, virtual currency, or money service Money order	Lost or stolen money order	CT 06032	Web

09/17/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NC 27320	Phone	Servicemember

09/03/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 90255	Phone

08/01/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 90026	Phone

06/25/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised		Phone

06/21/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised		Phone

02/05/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem		Phone

10/10/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	GA 31907	Web

04/27/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93307	Phone

01/02/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 91501	Phone

08/03/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	GA 30135	Phone

07/07/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NC 27103	Web

02/04/2017	Yes	Money transfers International money transfer	Other transaction issues	CA 90278	Web

08/16/2016	Yes	Money transfers International money transfer	Other transaction issues	CO 80219	Phone

07/27/2016	No	Other financial service Money order	Customer service/Customer relations	CA 90026	Postal mail	Older American

10/31/2015	Yes	Money transfers International money transfer	Other transaction issues	VT 98248	Phone	Servicemember

10/30/2015	Yes	Money transfers International money transfer	Money was not available when promised	WA 98056	Phone

10/09/2015	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	KS 67801	Web

07/31/2015	No	Money transfers International money transfer	Money was not available when promised	AZ 86314	Phone

12/24/2013	Yes	Money transfers International money transfer	Other transaction issues	CA 95605	Web