SECURITY SERVICE FEDERAL CREDIT UNION CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
10/31/2023	Yes	Vehicle loan or lease Loan	Repossession Account reinstatement or redemption after repossession	TX 795XX	Web	Older American
Oh my life I tXXXX XXXX worked for the XXXX XXXX XXXXXXXX one day I decided Im gon na go get a job where I can have some benefits and retirement. I went to work for XXXX as XXXX XXXX XXXX XXXX years XXXX XXXX on a XXXX XXXX and I financed it through security finance credit union in XXXX XXXX in XXXX XXXX As we go through life, we see people go through things and things happen to them. And wonder its got to be hard to go through. Let me tell you my story its real its a real deal one year into payment on my loan with security finance I fell significantly sick with life and death issues and they will last for three years. Finally XX/XX/XXXX I finally started feeling well and XXXX had a XXXX XXXX. It formed on my spine and XXXX me from waist down. I couldnt ever find out what was I was in horrible pain. We did not know the blood clot was there, and after a week, I realized if I didnt do something I was never going to walk again so I went and had a XXXX and found a XXXX XXXX which had been there for about seven days in thats where it began. I had to learn how to walk again, the problem was the spine was collapse for a long period of time leaving long term damage, it was just a hard time but I made it. I got over it. I did return to work next thing, you know, severe XXXX attack put in the hospital take to XXXX out while they were there they cut a hole in my XXXX XXXX. not realizing this situation happened five days later my whole body was XXXX every XXXX XXXX and XXXXXXXX Doctors advised my family her odds arent XXXX XXXX gon na make it XXXX XXXX months in the hospital. I made it I overcame the odds I was a cowgirl from XXXX Texas, it took me to XX/XX/XXXX to get strength back from a XXXX pound lady who was XXXX pounds all day long.Once at home then XXXX was back in my right eye rushed to Texas XXXX in XXXX lost my right eye but due to wonderful nurses every XXXX minutes for 10 days putting eye drops trying not to lose my left eye because the right eye was XXXX scheduled for a corneal transplant. I really felt I could not take another hospital visit if youre just being out from being in XXXX for XXXX XXXX months and then turn around and go right back for 10 days time I post pone the corneal transplant, I seem to be getting better and getting well. I will come back home and my dogs were playing in the rain by me and XXXX of them scratched my leg cleaned it really good it was very small XXXX days later Ive XXXX a gaping hole in the side of my leg. I had a back rare XXXX eaten through my leg, and I went to an after after hours care of clinic straight to the wound care hospital and overcoming that and they it was the hardest XXXX years I ever fought in my life because I was not a quitter as a cowgirl, security finance. Yes, they were in the rearview mirror. XXXX months into my through your journey I did communicate with them they want me to turn the truck in. They do not see me ever being able XXXX XXXX it again and how I wasnt going to be a quitter so but that is when the the major stuff hit, and I did not communicate with them because I was fighting to live a real dog fight. And then my best friend my husband of XXXX, he couldnt take it had a girlfriend and left. do you to the XXXX and you have XXXX different kinds of XXXX that will probably always remain. I dont know how I contracted it but we never know I live in the country 19 years in my home XXXX acres arena horses.I no longer live out there so I had to move to town and living in apartment, everything had worked My whole life was XXXX XXXX XXXX when the first taxes were paid out my check I never quit trying to live be here another day. Its been life changing XXXX thing I do know is my father in in XXXX wants me to be here. I had left my truck and my dog .Saturday, XX/XX/XXXX I believe its date and tow truck picked my vehicle up for repossession after XXXX XXXX years. I do understand and realistically that I failed to communicate with XXXX understand this that I was fighting to live my family. They took care of me, but they also had their families to take care of in. I just figured that it was over they wrote it off or taken it off for medical and I did read the policies again because I just do not understand the XXXX years they didnt do anything. I stand corrected. They did send a notice of they were pending insurance on the truck did not understand that because I kept the truck insured I Did Call security, finance XXXX thing and they advised me they were {$39000.00} and I asked them why why has it been so long you know that all the sudden this is it in on find me well I was not hard to find as I found the truck they couldve found it anytime. so I guess my complaint is security finance. Is he left the truck in my possession do you want the hardest time is it a persons light and they just come pick it up and say you need to pass {$39000.00} or were going to auction it I ask him, if they would work with me and you and read their policies and they said no because they had written it off OK I called XXXX XXXX XXXX XXXX for help. I was advised by them they do not know Texas XXXX I dont understand how you are an overseer basically and not know your state law I called everyone under the sun and finally the very sweet lady in the library gave me your phone number invite me Nice talk to help you and when I called your first agent, this man take the time to hear my story and wonder why no one in my state how do you need knowledge of? Could there be some thing that could cover me? Is there a statute of limitation on this and became XXXX over this? Please understand XXXX not trying to blame this on security finance. I know that I was in default and I also noticed I need for my life. And I had XXXX knee replaced in XXXX and they said another XXXX XXXX. It was first time in the whole life. I went into the hospital and came out with no secondary condition. Thats what XXXX grateful for him. Also very grateful for you guys, considering taking my complaint and listening, but this is my story and I thank you so very much for your time I will be uploading the medical bills, not the bills. This is the kind of timeline in the things that Ive shared with you today and thank you in advance for your help in this matter. I did ask security, finance if I could have just a little time to see my options and I was advised that I had 10 days.
06/16/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 78249	Web
On XX/XX/2023 I received a call from Security Service federal Credit Union. The representative told me that I was late on my line of credit payment. The person stated that it was past due by I believe 27 days. I told them I do not have a line of credit with them. I only have 2 car loans and those were up to date. I was then told that I had previously signed onto a checking account with my son XXXX XXXX and that he had taken a line of credit and because I had signed onto that account it automatically put my name on the line of credit and I was responsible for it. I explained that in no way shape form or fashion did I even agree to or sign for a loan or letter of credit and it was not my responsibility. We had a very lengthy heated discussion and I was transferred around several times until I ended up with another gentleman who then put me on hold for 30 minutes. I finally disconnected. I then went and checked my credit and it had now dropped XXXX points. I did not see any reporting but I contacted someone I know in the banking industry and they advised that Security Service likely did what is called a soft pull. On XX/XX/XXXX the harassments then continued on XX/XX/2023. At XXXX ; XXXX XXXX I received another call from a collections person again advising I was late on my payment and I needed to make a payment. I again explained I do not owe this. I am not on the note and I have nothing to do with any loan or default that XXXX XXXX may or may not have. I demanded documentation to show that I had signed or this and that I was in any way financially responsible for this. I was only told that they would pull the documents. In the meantime I got ahold of my son. I had a lengthy discussion with him and he said that 1 ) I was not responsible for this 2 ) he had called Security service and told them it was all his responsibility and he said that he told Security service to only contact him, He also requested the paperwork. Then I XX/XX/XXXX I received another call from the collections department. I again told them that this was not my responsibility. I explained that I never signed onto any loan. If there was my signature on the loan then it was a forgery and I would file a police report. This was another very lengthy call. On XXXX the XXXX XXXX I received another call from the collections department but I was unable to answer it. XXXX the XXXX was a Friday. On Saturday I met with my son and he provided me the paperwork. This paperwork clearly shows that he and he alone signed for a XXXX loan. It has his social, his name and his signature. He is the borrower listed and nowhere is there a co borrower nor my name anywhere on this paperwork. On XX/XX/2023 I received yet another call from the collections department. I firmly told this individual that I wanted the call preserved for evidence purposes. That altering or destroying the call would be viewed as destruction of evidence and I explained that a complaint has been filed with the Attorney General of Texas. I explained that I have the paperwork and my name is nowhere on it. I explained that while it may have been possible that I signed onto a checking account as a cosigner I never ever signed onto the loan of XXXX. I told him that he has broken all sorts of laws and provided me information on a debt I do not owe but someone else does. After about a 15 min call we disconnected. On XX/XX/XXXX I received a call from XXXX at the Security Service headquarters. He called and apologized. He said they were wrong. I do not owe the debt. he said they had made an error. He agreed that the debt was not mine. I explained that I was upset. I had been harassed and disparaged for a matter that is not my responsibility. I told him about the credit issue. I let him know they had made all sorts of mistakes. So It has taken over 5 phone calls. My credit is down XXXX points and I have lost time at work. I have lost sleep due to the stress and Security Service says oops I am sorry. I am lucky that I have contacts in the banking world that know the rules and were able to guide me to ask for the right information. How many other people does this crooked organization take advantage of with their harassment nd prehistory phone calls trying to claim people owe debts when they do not. This needs to stop. I still do not know if this is going to show up on my credit report in 30 days. I need help and I am asking the CFPB to investigate and take all action they can against this organization.
01/18/2023	Yes	Vehicle loan or lease Lease	Struggling to pay your loan Denied request to lower payments	CO 80920	Web
XXXX : Has already been paid in full according to the Truth & Lending Act : I have had the vehicle over 3 years now. & They will not lower the APR : nor will they take my phone calls on this matter : This credit union has filed a XXXX & has been paid in full from ( we, our, us ) XXXX XXXX : from The Dept : of Treasury. They have not consulted with XXXX XXXX ( WE, US XXXX OUR ) Have a UCC-1 Financial Statement as a SPC : it's all public recorded. and lastly:15 U.S. Code 1605 - Determination of finance charge ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. ( 2 ) Service or carrying charge. ( 3 ) Loan fee, finders fee, or similar charge. ( 4 ) Fee for an investigation or credit report. ( 5 ) Premium or other c harge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. ( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed. ( b ) Life, accident, or health insurance premiums included in finance charge Charges or premiums for credit life, accident, or health insurance written in connection with any consumer credit transaction shall be included in the finance charges unless ( 1 ) the coverage of the debtor by the insurance is not a factor in the approval by the creditor of the extension of credit, and this fact is clearly disclosed in writing to the person applying for or obtaining the extension of credit ; and ( 2 ) in order to obtain the insurance in connection with the extension of credit, the person to whom the credit is extended must give specific affirmative written indication of his desire to do so after written disclosure to him of the cost thereof. ( c ) Property damage and liability insurance premiums included in finance charge Charges or premiums for insurance, written in connection with any consumer credit transaction, against loss of or damage to property or against liability arising out of the ownership or use of property, shall be included in the finance charge unless a clear and specific statement in writing is furnished by the creditor to the person to whom the credit is extended, setting forth the cost of the insurance if obtained from or through the creditor, and stating that the person to whom the credit is extended may choose the person through which the insurance is to be obtained. ( d ) Items exempted from computation of finance charge in all credit transactions If any of the following items is itemized and disclosed in accordance with the regulations of the Bureau in connection with any transaction, then the creditor need not include that item in the computation of the finance charge with respect to that transaction : ( 1 ) Fees and charges prescribed by law which actually are or will be paid to public officials for determining the existence of or for perfecting or releasing or satisfying any security related to the credit transaction. ( 2 ) The premium payable for any insurance in lieu of perfecting any security interest otherwise required by the creditor in connection with the transaction, if th e premium does not exceed the fees and charges described in paragraph ( 1 ) which would otherwise be payable. ( 3 ) Any tax levied on security instrume nts or on documents evidencing indebtedness if the payment of such taxes is a precondition for recording the instrument securing the evidence of indebtedness.
08/03/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	TX 78245	Web
Hello, I received a letter from XXXX stating that they received evidence of hazard insurance ; however, that I have a lapse of insurance coverage from XX/XX/XXXX through XX/XX/XXXX, and I " May '' receive a charge of XXXX due to Lender Placed Insurance being added onto my account for the " lapse '' of coverage they claim I had. I can confirm that I did NOT have a lapse of coverage for my property. My prior insurance with XXXX ended on XX/XX/XXXX, and my new policy with XXXX began on XX/XX/XXXX and is good through XXXX of XXXX. The frustrating part is that the letter states " thank you for providing evidence of your hazard insurance. We have updated our records to reflect this current information. Our records 'still ' show that there is a lapse of coverage ''. I know this is incorrect. When I called to ask if this was the case, the agent on the phone started off very combative and defensive until she realized that there was no lapse of coverage. I advised that since I have had issues with XXXX before, I want a letter stating that I will " NOT '' be charged the XXXX for lender placed insurance. I also want to be provided an escrow history and/or payment history reflecting payments made from to and from my escrow account that aligns to show proof that I will not be charged XXXX because of the negligence of XXXX. XXXX already has my proof of coverage, as the letter states. A simple review should be able to identify that my old insurance was cancelled on XX/XX/XXXX, and that my new policy was in place effective XX/XX/XXXX. I understand that XXXX XXXX not have gotten proof of my new insurance policy until after XX/XX/XXXX ; however, there should be a process in place to ensure that fruitless letters such as the letter dated XX/XX/XXXX, never get generated in the first place. Furthermore, it is discouraging that I have to call to speak to an incompetent person over the phone in an attempt to adjust my automatic payments from XXXX. The online banking platform for XXXX is seriously lacking luster in user friendliness capabilities. A financial institution as large as XXXX should have a better online platform with an easier customer interface allowing its customers to have better control of how their payments are made. When I set up automatic payments last year, the information on the automatic payments letter was incorrectly written, causing my automatic payments to draft incorrectly requiring me to call and request for the automatic payments to be updated. When I spoke to an agent about it, they made it seem as it was my negligence on how the automatic payment was drafted and was my fault for it being incorrectly drafted the first time. Lastly, I feel that agents should be able to access an imaging system to be able to see what letters have been generated to the customers. All financial institutions I have worked at allowed for front line agents to be able to access letters sent to the customer so they are more informed. It seems as if XXXX knows their front line employees are unintelligent or incapable of having the power and authority needed to see letters their own company generates. This needs to be abolished. XXXX needs to allow its front line agents to have access to imaging systems that allows them to identify letters their customers received.
10/18/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	TX 78413	Web	Servicemember
My bank Security Service Federal Credit Union refused to help me when my information was stolen and used on another phone through the mobile banking app that they provide so when I found out my mobile banking was compromised after having the account for only about a month went down there to speak with the people at the bank sat down with him and started to do the process of their investigation which they didn't do any investigation I had to provide everything to them and I proved that it wasn't me and yet they said my money was gone and that they wouldn't help me get it back even though it's FDIC insured, Ok so I originally started it with {$30000.00} and somebody hacked into the mobile banking app and use my information and withdrew and spent I guess made a new card or a second card with the same information but both online and card based payments as well as they were moving stuff from my savings account where it was to the checking so it could be spent without me knowing and that started on XXXX which was not long after I originally opened the accounts and I disputed and did the fraud department and everything and they said that they would be in contact with me and never heard anything for months going down there and everything trying to find out what was going on and I gave him the information that they requested I even was the one that had to go through all my statements and give them what I did do which wasn't much but they didn't do any work other than they drug it out and did nothing and refuse to you help me get my money back or at least some of it or something but no they said that it was my fault that the phone that had hacked on to my mobile banking and use my information did not have the same IMEI which is the identification for the type of phone it is it's the serial number did not match the phone that I have it was different yet they said it was me and it was my fault and yet I gave them proof that it was not me but continued all the way up until well into XXXX the date being XXXX, I had stopped using the account for spending because they refused to issue me a card but even money I took to them and put in the bank account was spent and I didn't even have a card or access to the mobile banking app of theirs because they refused to issue one and locked me out of the app even after the frad department closed those accounts and opened new ones to try to stop it and I can only deposit cash or withdrawal cash from inside the bank no other ways. I really need to have this fixed and get my money back because it is literally but me and a bind I'm a XXXX XXXX do a XXXXXXXX XXXX XXXX and the money that was taken was well around {$18000.00} or more and that is caused me to lose a lot of things it made it difficult to be to try and care for my XXXX XXXX XXXX XXXX you could reach back out to me and help me get this resolved and help me get my life straightened out due to this financial crisis it would be greatly appreciated thank you and have a blessed day.
03/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90036	Web
My name is XXXX XXXX, Around XXXX of XXXX I discovered a number of accounts on my credit report that turned out to be fraud and were opened online and in person in several banks/credit unions and department stores without my knowledge causing my credit rating to sink. I started to contact all institutions one by one and submitting documents to explain the situation including police and identity theft reports from government agencies. Most fraud departments were very helpful and resolved the matter within 30 days. I am now in the XXXX month with a number of complaints and correspondence with Security Service Federal Union without any results. Firstly, they took over 4 months to respond to a number of emails/mails and phone messages. A so called " fraud specialist '' named XXXX XXXX XXXX from SSFCU finally took my call and said they were backed up and apologized for delaying my requests to view my case and asked me at this point to re-send my police report.. I did once again and after several months of trying to get ahold of him another member named XXXX XXXX in management ) took my call and essentially told me that I myself was my identity thief.. Yes, she said my voice sounded like the person opening the accounts, she also told me I was on video opening this account in their bank.. I've never been in this bank. She then tried to justify her claims by asking me for my personal information i.e. address/phone/email/dob, and of course everything matched. I told her once again that the information probably matches because my identity was comprised including my email, but she wasn't listening. She asked me what the names of my parents were and claimed that matched as well. Now I'm no expert, but if my information was utilized by a thief it is obvious that the same information is going to be used to open whatever accounts the suspects were looking to establish. In conclusion I am asking for help, since I wasn't able to resolve the matter with this banks own fraud department and found many levels of incompetence, malpractice, false accusations and even discrimination. I felt I was talking to someone who was in fact supposed to help me was asking me if I'm sure I was a victim of identity theft and if that was possibly myself. If anyone knows what its like to go through the mere fact of trying to clear things with financial institutions and then having the very banks fraud department telling me the my email matches the account in question should understand that this department needs new staff and/or is mismanaged.. I will make further reports of this experience to all other agencies registered with state and government and will seek legal counsel if it isn't resolved. XX/XX/XXXX
01/28/2023	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	TX 78237	Web
Security Service Federal Credit Union has refused to comply with the Freedom of Information Act to a debt validation request submitted on XX/XX/XXXX. The requested documents are the following : A copy of the original contract that includes the wet ink signatures of all parties involved. Provide verification and authentic documentation that there is a valid basis for claiming that I must pay the debt. ; Provide all original authentic accounting records, ledgers and bookkeeping journal entries, including tax filings for these consumer accounts ; Provide verification, documentation and proof of authorization that you have the right to collect ; An accurate and authentic accounting records, ledgers and bookkeeping journal entries for the request of credit extension made by XXXX XXXX XXXX XXXX on XX/XX/XXXX, and a statement of disclosure clarifying the reason for rejection of the request ; An authentic accounting of all voluntary payments made to account # XXXX, as well as for any closed accounts for XXXX XXXX XXXX SS # XXXX XXXX A statement providing clarification of account XXXX, the current status and most recent records of performance of this account ( dividends earned, dividends paid etc. ) ; An authentic accounting of all coupons/dividends and including unclaimed coupons/ dividends for all active and closed accounts/securities owed to XXXX XXXX XXXX XXXX XXXX XXXX Security Service Federal Credit Union did not provide a statement or reason for adverse action on application for credit submitted to XXXX on XX/XX/XXXX and was denied, despite remaining in good standing on account XXXX, thereby violating ( 15 USC 1691 ( d ) ( 6 ), 12 CFR 1002.12 Security Service Federal Credit Union responded to my request for authentic accounting records information with XXXX ( XXXX ) most recent billing statements for account XXXX, which is non-compliant to GAAP accounting and records for a financial institution. Security Service Federal Credit Union is still sending collection notices to my residence despite having not provided valid proof of a debt. Opportunities for remedy to these violations are listed in the notice delivered on XX/XX/XXXX and were ignored by Security Service Federal Credit Union Please note that this complaint will also be forwarded to the XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX
01/09/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CO 81007	Web	Servicemember
I have XXXX issues. I am a veteran XXXX identity theft watch program with the office of personnel management via the XXXX due to a XXXX breach. Since fed agencies removed full socials and mostly all partial socials on all paperwork. I called in today and couldn't get an agent. I pushed the options to get checking account info after asking for an agent XXXX My phone is insecure as well as our phone call. Security XXXX decided to ask for the last half of my social security number via automated bot and not agent like I requested. This is a XXXX failure in privacy. This happened on XX/XX/2023 around XXXX XXXX. I then spoke with an agent to file a complaint as cell phones are not secure lines with data breaches due to trusting all devices. I understand this may cause inconvenience but not XXXX person needs my social but me and my spouse ( husband or wife ). The agent and supervisor in question said I could give other info instead. The automated line did not allow that, instead, it said if I didn't put in my last XXXX that it would hang up and did XXXX. I called XXXX originally. Additionally, the supervisor wanyed to badger me on why i was questioning security when breaches happen daily even to XXXX, XXXX, XXXX, even to state offices. A company that questions why a user has security concerns when their name literally has security in it, is a fallacy on its own.. If I get breached again due to a company I have no choice but to sue for damages. My XXXX issue is I use third party services for management. Before XXXX, plaid was trashed. I complained and was able to use it again. Recently, I can no longer use it. I don't want a security service app like this because I don't trust them with the last interaction when this is an ongoing issue so far especially with the issue noted above. All I want to do is use plaid and to not have my personal information exposed by companies that have poor security practice that can't even match state and fed level already. Fed employees can't even email me directly because I am required to use encryption and their secure messaging and calling. They don't ask for socials anymore period.. you can verify me just like they do..
05/28/2022	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	TX 75219	Web
Our loan was placed in forbearance due to my husband and I both losing our jobs repeatedly during XXXX. Upon the expiration of our forbearance, the lender/servicer ( XXXX ) told us the only way to rectify the situation was to pay, in a lump sum, $ XXXX. Because of them lying to both my husband and I, we separated and were XXXX week from finalizing our divorce. Luckily we reconciled and began working with our mortgage company together, and realized we were both being told different things. I researched our options according to CFPB and XXXX XXXX and our options were NOT being given to us. When the lender/servicer/collection agency was confronted with this, they offered a loan modification but were adding the past due payments to our mortgage balance, thus increasing the balance and making it impossible to sell the home for that amount. We insisted to talk to someone in management or directly with the servicer ( XXXX ) and again were told no, that our options included a XXXX year loan for a larger amount or to now pay almost $ XXXX to avoid foreclosure. We have communicated with our mortgage company monthly asking for all our options to be presented and they were not. Now, they have filed for a non-judicial foreclosure. This company ( XXXX ) has been sued multiple times in class action suits for this very thing. We currently have renters and they are about to purchase this home. We need to stop this unlawful company from ruining our lives, their lives, and countless others. We have submitted for XXXX funds in the state of XXXX for relief. This too was not given to us as an option, we had to research this issue ourselves.
02/06/2023	Yes	Money transfer, virtual currency, or money service Check cashing service	Problem with customer service	TX 78229	Web
Recently I was scammed by a job opportunity and I was sent to checks one of them was returned for the amount of {$2000.00} the 2nd was for {$4000.00} which both checks I had deposited.The 2nd check was initially on hold when I spoke to someone named XXXX, she told me that by a certain date of it didn't come back that it would have went through. Then later I called the bank to see the status of the check. I spoke to XXXX from risk management and she explained to me that eventually it would get flagged and that she was holding it indefinitely for that reason. I had asked previously if I should contact the bank and I was told not to so I didn't. They did not clearly convey their responsibilities in regard to my account but rather to a third -party non-affiliate.The check went through initially, she placed it on hold for a 3 more weeks. I checked my account again and the check had went through and was in my account. I attempted to transfer money from checking to savings to clear my account balance when I was stopped and prevented from doing so. Security Service XXXX has done little to nothing in helping find a solution to my account. After the check has already been held for a prolonged amount of time. XXXX deliberately contacted the bank on the check and disclosed my personal account information in order to prevent the funds that were already in my account 2 times from being accessed with the sole purpose of denying access to funds in my account. The other bank was responsible for their accounts, XXXX disregarded my situation and my privacy.
03/05/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with additional products or services purchased with the loan	TX XXXXX	Web	Servicemember
I had a vehicle loan through security service federal credit Union. Included in my loan was gap insurance. The DEF system went out on the truck which cost around {$5300.00} to repair. I notified the bank and asked to add it on to the end of my loan. I authorized the repairs to be done due to XXXX regulations, which I have to uphold according to the loan contract. I was out of town on business with my dad and when the repair was done I told the bank to go pick it up so they didn't put a mechanics lien-on it. When I got to the bank to sign the papers they told me it was too late that they had already sold my vehicle with all my tools on it. I went in several times saying you couldn't take my vehicle while I was currently on all my payments. So I'm out of vehicle, I'm out all of my tools that I made a living with, I'm out of a job, and I'm out of a way back and forth to work. XXXX XXXX didn't cover me nor did my full coverage insurance through XXXX. Who allowed someone to add their email to my accounts, which allowed them to do account takeovers on all accounts with the credit unions that I did business with. I'm scared to take out any loans now. I'm scared to buy any insurance. I learned from my mistakes by having liability insurance and I guess I'm a fool for buy full coverage. No credits, compensation, or reasonable offer have been made. And if so, how am I supposed to know if they allow account takeovers without ever letting me know. I went from {$50000.00} a year to homeless and less than {$50000.00} over the past 5 yrs.
01/09/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TX 78249	Web
Returned a single item to XXXX XXXX XXXX XXXX for a {$410.00} credit to my XXXX debit bank card ( tied to my checking account ) from which the item was originally purchased. Debit Card was denied refund to receive a debit card " refund '' by XXXX XXXX Materials, so XXXX issued by way of same card a " credit refund '' to this same XXXX debit bank card tied to my checking account. This REFUND transaction was on XX/XX/23 ( Thursday ). On Friday I phoned bank and ask why the refund was being held up " in a PENDING '' status. Bank said because Merchant was holding fund- which was NOT true. Merchant paid on XX/XX/23 ( Thurs ). Merchant funds were released Thursday XX/XX/23 probably to XXXX. I believe XXXX alone and/or my Bank are holding funds. I called XXXX XX/XX/23 ( Monday, day XXXX holding my money ) and no XXXX agent exists to help and XXXX routes my call to my bank and bank says its been released from Merchant ( XXXX ) but can not release Pending status until they receive funds. XXXX is holding or not releasing funds and bank knows it and protects XXXX with their agents being gatekeeper. That agreement needs to change its a circus. Bank needs to provide my money since merchant was deducted on original transaction day XXXX days prior, XX/XX/23. XXXX is untouchable and protected by bank agents. XXXX agents have no control over this transaction they say and transfer you to your banking institition.
09/20/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	TX 76020	Web
I have 25,000 on my credit from an auto loan with 24,000 from added fees. The main items i believe to be incorrect are listed below along with a report I have created outlining the timeline/data and documents repeatedly submitted to Security Service Federal Credit Union as Proof of Insurance . The vehicle i purchased was insured before I left " XXXX of XXXX XXXX ''. The creditor " Security Service Federal Credit Union '' applied " Forced-placed insurance from the initial date of the loan and throughout the contract. The insurance company and I submitted proof of insurance to the creditor various times via email, fax, and certified mail throughout the contract starting from the original purchase date. The insurance companies have supplied the certified letters sent to the creditor as proof of insurance. The contract I signed included " Gap '' insurance in the total finance amount. The " Gap '' insurance provider was paid out by the lender and immediately added to my credit. The " Gap '' insurance provider agreement states full coverage only when the vehicle has insurance. I had insurance during the theft and when the applied " XXXX XXXX XXXX '' was on my account every month. The fraudulently applied XXXX XXXX XXXX '' amounts added drastically change the balance by XXXX.
09/26/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	UT XXXXX	Web	Older American
Covid created a 75 % loss to my business. We had a 2nd mortgage through " Security Service Federal Credit Union ''. On XX/XX/XXXX we received a forbearance. That ended on XX/XX/XXXX. According to the NCUA ( National Credit Union Administration ) after the forbearance period, I should have be allowed ( since I had never missed a payment ) to have a deferral, since I can now make the regular payment. This deferral was to allow me to place the missed payment at the end of the loan and subordinate lien. Instead, XXXX asked to numerous items. I promptly gave them all the documentation they had asked for and time after time XXXX stated I had failed to provide the supporting documentation. This is a blatant lie and it went on for 11 months. According to the law, it should have been completed in 30 days or less. In addition, they were trying to do a loan modification which is not practical for me. Last week, I received a phone call stating they had rejected the loan modification and that all of my CARES ACT missed payments are no due and they will start foreclosure process. This 2nd mortgage was for only {$16000.00} and I have equity of over {$600000.00}. It is obvious the they are violated the CARES ACT and the NCUA guidelines. They have been charging interest the entire time too.
07/27/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Closing on a mortgage	TX 780XX	Web	Older American
XXXX XXXX closed on this loan with the sale of this property ... .. XX/XX/XXXX for amount of {$78000.00}. The account is still showing as open and I am billed monthly for a payment which is on an automatic withdrawal. I have faxed several 'signed ' documents to them providing proof of closing and several other documents from the title company and forms that they have provided. I have been dealing with this since XXXX of XXXX spoken to several agents including an escalation to their 'Executive Resolution Desk ' with a conversation on XX/XX/XXXX assuring me that the issue was going to be resolved stating that I would receive a call back to confirm ... no one ever called back. This happened on at least 2 occasions ( promise of a callback. ) I called again today XX/XX/XXXX and spoke to 3 agents. One person from management, she stated that I needed to fax the Payoff Statement again because there was no record of it showing on their system. I faxed it on XX/XX/XXXX at XXXX and have the fax confirmation provided to me at one of their branches. Every time I call I receive a different story and the runaround. No one in the HELOC department at this credit union seems to know how to handle this issue.
03/11/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 925XX	Web	Older American
XX/XX/2022 a military personnel wanted to friend me on XXXX and I accepted, his name was XXXX XXXX. A couple weeks later he asked me to download XXXX chat app so we could text. Our relationship was going very well and feeling grew. About 5 or 6 weeks later he told me he had to get his personal papers and XXXX XXXX dollars and gold dust that was in a box at a security company in the XXXX. The company " XXXX XXXX " was having management problems and the building was being under new owners and being turned into a hotel and he need his property mailed to me until he retired in 3 months. This is where the fraud and scam started. The were named changing cost, flight cost and other charges to get his box delivered to me. My money was sent to Security Service Federal Credit Union in Colorado to a real account. XXXX also wanted me to email The United Nation to help him get leave so he could visit me because now ,4 months later he wasn't retiring yet and would cost me over {$4000.00}. I XXXX The United Nation online and this is when I knew he was lying and scamming me.
12/19/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	AZ 860XX	Web	Older American, Servicemember
Deceptive Collateral Protection Insurance Practices XXXX. The website was down and being renovated during the pandemic and since has been restored and upgraded. XXXX. While looking at the balance sheet on the new web access the deception is on the balance sheet where there is a curious line on the statement that reads ... '' DISCOUNT ADDED ''. There is no other description with regard to these words that appear positive in nature. We had no way of knowing at that time that this was collateral protection insurance. Due to the ineptitude of the website and their failure to communicate with us fairly they successfully hid what they were doing. We didn't find out until a year later when we were doing our taxes. At that point there is no remedy to reverse these charges which are deceptive, incomprehensive, and excessive! They provided no correspondence on how they calculated such an exorbitant amount. When we contacted them for an explanation they actually threatened to repossess our vehicle even through we are not late on any payments.
12/06/2023	Yes	Checking or savings account CD (Certificate of Deposit)	Opening an account Unable to open an account	NY 13601	Web	Servicemember
The identify verification information being used by Security Services Federal Credit Union is not correct and is prohibiting the correct verification of my identity. This problem is not unique to SSFCU. It has occurred with several banks because they because their source information, presumably procured by the credit rating agencies, is not correct. My credit information is often confused with my father 's information. I have tried to disentangle this with the credit rating agencies before with limited success. I am currently trying to open a CD with SSFCU and keep getting asked identity information about my father. I am therefore required to answer information about my father to verify my own identity. Even when I try to correctly answer all questions, some information I simply don't know, like the color of the car he bought before I was born. This is a system problem that needs to be fixed, but neither the credit rating agencies procuring the information, nor the credit union using it, are willing to take the effort to fix it.
08/21/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Incorrect information on your report Account information incorrect	TX 787XX	Web	Servicemember
During XXXX and XXXX, I went through a debt relief company to resolve several credit cards. XXXX of those was the Security Service Federal Credit Union ( XXXX ) credit card. The last payment was made on XXXX XX/XX/XXXX, yet XXXX did not update the credit report as required. I requested XXXX made the correction, they refused. So, I went through the debt relief company 's lawyer, and XXXX finally updated the credit report. However, they refused to make a complete correction to the report. They updated the status ; and removed the overdue balance and past due amount. However, they refused to correct the derogatory payment history to reflect the accurate history. I requested XXXX to finish this correction, XXXX refused to do so. This is despite the fact that the last payment was made of XXXX XX/XX/XXXX, the payment history still reflects the derogatory comment of " XXXX XXXX ( CO ) '' from XX/XX/XXXX through XX/XX/XXXX.
07/13/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 78240	Web
This was a car load with SECURITY SERVICE FCU in XXXX XXXX TX account number ( XXXX ) XXXX The original amount of this account was {$27000.00} it was open XX/XX/XXXX and my last Paymen was in XX/XX/XXXX after I made the last payment the rep congrats me and told me you will get your tittle after couple of days they start calling me that I owe {$300.00} and is late I come in and paid it off but my issues is I was impacted with Covid I lost everything I was struggle to feed my family they even give me a break on the payments thats how I gat into the two late payments which I keep call them about I was told they put it in the system already is not going to be count against me the other once I lost my job but still manage to make the payments all the is with a 30 days grace period this is really counting against me since now am trying to put my family in a home
06/13/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CO 80910	Web	Servicemember
I opened an account with Security Service Federal Credit Union for a credit card on XX/XX/XXXX this account was paid in full and closed on XX/XX/XXXX. It was closed in good standing with a balance owed of {$0.00} On XX/XX/XXXX Security Service federal Credit Union reported this credit card account ( # XXXX ) as XXXX days past due with a balance due of {XXXX I contacted Security Service on XX/XX/XXXX and was told to file a dispute with them via XXXX. I did so and received a letter stating they can not find this account in their system. I received XXXX letters stating this last week. Today, XX/XX/XXXX I have spent XXXX hours being transferred with representatives at Security Service Federal Credit Union and they still say they can not resolve and/or find this account. The account is showing derogatory and delinquent on my credit report.
06/05/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	TX XXXXX	Web	Older American, Servicemember
It has been 3-4 weeks, call to notify I lost my credit card ( Security service credit union ) . The person helping me didn't get the help I needed to send a credit card. They didn't send me no letter, email, or any closings my account. It come to my attention that I have notified XXXX dealership 3 verbal in person ( 1 ) salesman ( 2 ) finance personal. I notify them I have XXXX at work and XXXX XXXX XXXX XXXX XXXX Is there anything we can do to bring down the monthly payments. They looked at me and gave me a smile like saying it your puppy. I mentioned to them, when I was been fly XXXX, when I got XXXX XXXX XXXX I told them no charge, the credit card company didn't bother to send me my credit card from security service credit union. I will never trust another XXXX dealership.
06/24/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CO 80238	Web
We are closing on the sale of our home and, as a part of that, the title company requested the payoff from our mortgage lender. They are trying to charge is a {$1600.00} prepayment penalty because we closed on the refinanced loan less than 36 months ago. However, their monthly statement listed the prepayment penalty as " None '' and they never verbally disclosed the prepayment penalty with us at any time during the loan process. It is also not included in the language of the Note or Deed of Trust ( although apparently we did sign a disclosure that neither of us remember being disclosed ). We believe the failure to list the penalty on the periodic statements is in violation of the CFPB rules on this topic.
02/16/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	UT 84094	Web
I reached out to Security Service Credit Union sent me a monthly statement for an amount due in Monthly payment that did not properly reflect the actual amount that should be due per my terms of my HELOC. I informed them that the calculated payment amount was not the same amount that should be due based off of the terms of my loan and the balance on the HELOC. I was told that I was wrong without being given any documentation on how they came up with their amount due. As it stands. I am being charged more monthly for my " interest only '' payment then the terms of my contract states as the amount being owed.
09/23/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	UT 84065	Web
In XX/XX/XXXX I purchased a used XXXX XXXX. Later that year in XXXX, I co-signed for my younger brother, XXXX XXXX, to purchase a XXXX XXXX XXXX. All payments for the XXXX were paid by my younger brother, and he paid off the loan. Because I surrendered my XXXX, although on a separate loan, XXXX XXXX will not release the title for the XXXX to my brother. I think this is wrong, since he did complete the loan and make all payments. As I said, these were not on the same loan, and my decision to surrender the XXXX should not impact my brother 's ability to trade in or sale the car that he paid for.
09/15/2022	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	CO 80222	Web	Older American, Servicemember
I took out a car loan with Security Service credit union and paid it in full. Security Service credit union is holding a balance of nearly {$1000.00}. They will not let me have my money because I don't know the account number. I lost the paperwork when I moved into an XXXXXXXX XXXX XXXX. I'm XXXX XXXX XXXX and in poor health. I can't go to their office because of my health issues. All I want is for them to transfer my money to my XXXX XXXX checking account.
04/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AP XXXXX	Web	Servicemember
In accordance with the Far Credit Reporting Act Security Service FCU Account # XXXX, has Violated my rights. 15 U.S.C 1618 Section 602 A, States I have to right to Privacy. 15 U.S.C 1681 Section 604 A Section 2, Also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 166b, A Creditor May not treat a payment on a Credit Card account under an open end consumer credit plan as late for any reason.
06/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 11691	Web
In accordance with the fair credit reporting act XXXX account XXXX has violated my rights. 15 USC 1681 Section 602 States I have a right to privacy. 15 USC 1681 section 604 A section 2 : it also states a consumer reporting agency can not furnish an account without my written instruction. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any reason.
05/19/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 782XX	Web
In accordance with the fair credit reporting act Account # XXXX, # XXXX, # XXXX, has violated my rights 15 USC 1681 Section 602 I have the right to privacy. 15 USC Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a count without my written instructions. 15 USC 1666B : A creditor may not treat a payment or a credit card under an open end consumer credit plan as a late for any purpose
10/09/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 78214	Web
in accordance to the fair credit reporting act, this creditor has violated my rights under 15 usc 1681 sec 602 states ; i have the right to privacy, 15 usc 1681 sec 604a sec 2 ; states consumer reporting agency can not furnish account without my instruction, sec15 usc 1666b states ; creditor may not treat a payment on a credit card account under an open and consumer credit plan as late, for any purpose.
04/24/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78238	Web	Servicemember
Security Service is blaming the fraudulent transfer on my wife saying she deposited via mobile deposit ( 4 ) out of town checks just under the threshold that only a employee of the XXXX XXXX would be aware of and then making rapid withdrawals of {$3500.00} at XXXX and XXXX Security Service knows that transaction is fraudulent they know the company that printed the checks
08/07/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Problem with rewards from credit card	AZ XXXXX	Web
Made purchase in early XXXX at XXXX XXXX XXXX, did not receive XXXX points per {$1.00} spent on XXXX XXXX purchase, contacted Security Service Federal Credit Union by telephone and email with rude responses and hangups and ignoring emails and ultimately did nothing.
05/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 781XX	Web	Servicemember
XX/XX/ report says late fee over 90days. Account is paid off. Tried resolving this with the bank about late fees and the amount of time Ive called to have them work with me and still giving me late fees on my report. The account is closed and paid for in full.
01/29/2023	Yes	Checking or savings account Savings account	Opening an account Confusing or missing disclosures	TX 78228	Web	Older American
I am a member of a XXXX XXXX. I have asked and was told that under the law I was entitled. I submitted a complaint to the XXXX and was told yesterday that the complaint was closed.
09/28/2022	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	CO 80015	Web
Company repoed the vehicle and is still reporting late payment to the credit bureaus.
02/12/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CO 80634	Web

01/29/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85282	Referral

01/22/2024	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	CO 808XX	Web

01/07/2024	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78254	Web

12/28/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	IL 60618	Web

12/22/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	TX 78749	Web

12/07/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	TX 78006	Web

11/15/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	TX 78332	Web

11/09/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	UT 84405	Web	Servicemember

10/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	TX 78108	Web

10/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	TX 78108	Web

10/16/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	NM 87402	Web

10/16/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78223	Referral

10/11/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process Escrow, taxes, or insurance	TX 76017	Web

10/05/2023	Yes	Vehicle loan or lease Loan	Getting a loan or lease High-pressure sales tactics	TX 78247	Phone	Older American, Servicemember

09/22/2023	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was result of identity theft	CA 92692	Web

09/20/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process Payment process	CO 80920	Web

09/19/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	TX 78245	Phone

09/11/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 79120	Referral

09/05/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	TX 78242	Referral

08/22/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	TX 78210	Referral

08/10/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	UT 84601	Web

07/18/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem while selling or giving up the vehicle	TX 78245	Web

06/27/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	TX 78799	Referral

06/13/2023	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	TX 78609	Phone

05/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	TX 78264	Web

05/10/2023	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	TX 78023	Referral

05/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	TX 78251	Web

04/25/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	CO 80830	Referral

04/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 78542	Web

03/28/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 76655	Referral

03/15/2023	Yes	Mortgage Conventional home mortgage	Trouble during payment process	TX 78520	Referral

03/02/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	TX 78214	Phone

02/22/2023	Yes	Checking or savings account Checking account	Managing an account Fee problem	CO 81008	Referral

02/06/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CO 80223	Referral

01/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	TX 78245	Referral

12/17/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80016	Web

12/13/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78238	Referral

11/29/2022	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Denied request to lower payments	CO 80916	Web

11/17/2022	Yes	Checking or savings account Checking account	Managing an account Cashing a check	CO 80817	Web

11/15/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	TX 78586	Web

11/01/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	TX 78239	Web

10/18/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	FL 32223	Web	Older American

10/17/2022	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Fraud or scam	UT 84015	Web

10/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CO 81301	Referral

09/16/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 78665	Referral

09/02/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 78665	Referral

08/25/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78577	Referral

08/11/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 93722	Referral

07/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	UT 84095	Referral

07/21/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	UT 84015	Web	Servicemember

07/14/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	TX 78109	Web

07/05/2022	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem with renewal	TX 78239	Referral

05/24/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Problem with cash advances	TX 79928	Referral

05/17/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	TX 78253	Web