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I reached out to XXXX XXXX at securenet loan services and asked him to update my credit report with accurate information. Because at the time and asked him to update my credit report with accurate information. Because at the time my mortgage was showing on my report as open, but it hadnt been reported as paid since XX/XX/2023. I had several phone calls and emails with him to fix the problem of it not being reported. Then his company reported my account has been closed. My score on my credit report decreased substantially by over 30 points. I have given them almost 2 months to fix and resolve. The problem on my credit reporting my mortgage is closed. They have reported my mortgage as being opened again, but the closed report is still reflecting on my account. My score is still down because the closed report is on there. They are also only reporting to one credit bureau, which is a XXXX. They are not reporting account XXXX XXXX, or to XXXX. They have given me all my documents showing that my mortgage has been paid and has been open since it started. I had requested the company. Send me my total payment history, any proof of any reports to credit bureaus, and they have to sent me only partial paperwork. They denied showing any proof of their reports to the credit bureaus. They have failed to keep in contact with me about the correction of this in a timely manner.
Additional information : Securednet loan services & XXXX XXXX XXXX are ran together. XXXX XXXX XXXX holds my mortgage loan. And they use Securednet services as a third-party paying service. Both companies have the same owner.
I was divorced three years into this loan. The mortgage was originally opened under XXXX and XXXX XXXX and in the divorce decree it is agreed to, and signed that the property is solely owned by XXXX XXXX. The mortgage was never closed, transferred, or refinanced. It was only adjusted to drop off XXXX XXXX.
Divorce decree is attached I requested payment history and only received a partial payment history for my mortgage- Attached I also requested proof of what they are reporting to the credit bureaus and was denied
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