| 09/29/2020 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020 I responded by phone to a letter that I received inviting me to apply for a refinance of my mortgage with the possibility of cash out. I spoke to a Loan Specialist on the phone and thus began my application to Secure One Capital for a refinance with cash out.
I did begin an email exchange with this Loan Specialist on XX/XX/2020. We continued to exchange information and I did send all the requested information to the specialist tax documents, bank statements, P & Ls, etc. I then did not hear back from the Loan Specialist from about XX/XX/XXXX XX/XX/XXXX. I was afraid that I had given all of my personal information to a fraudulent company, as I was not receiving any response via email nor telephone.
I sent a complaint to The XXXX XXXX XXXX in early XXXX stating my fears, and received a call immediately from the loan specialist. He stated that if I would remove the complaint to The XXXX XXXX XXXX, he would be willing to work with me on the refinance. I did resolve the complaint with The XXXX. On the XXXX of XXXX, I received an email from Secure One Capital stating that they would work on my loan and have the process resolved within 30 days.
I began this process with the loan specialist on XX/XX/2020. I have minimally, 20 email exchanges and over 10 phone calls to various personnel at Secure One Capital over this time. I provided absolutely everything they requested from me within the very first 10 days of communicating with him. I have since responded to every request promptly and have signed all of the disclosure and loan documents sent to me. The loan specialist and his associates have had all the same information from me for many months now. My information has not changed since I began this process. They continue to ask for the same information over and over again, as though the team can not seem to keep track of what Ive already sent ...
On XX/XX/XXXX, after sending several emails and getting no response, I was told by the Loan Specialist that they were just awaiting a forbearance footnote to be removed from my credit report. I did have that removed immediately and reported it back to Secure One Capital with a copy of the letter from my current mortgage company. I was then sent several electronic mortgage documents to sign, which I immediately did on XX/XX/XXXX.
On XX/XX/2020 I received a message from XXXX XXXX stating that I had been approved. I also spoke to the Loan Specialist on the phone, on or around that day, and he told me the same thing, that we had been approved After sending several emails to the Loan Specialist between XX/XX/XXXX and XX/XX/XXXX, I finally received an email from the Loan Specialist that they were awaiting the final clear to close. When I asked him why he had told me we were approved, when it seemed now that we werent completely approved, he responded by saying, No worries, it will all be fine. Just final details On XX/XX/XXXX, I received an email from one of the underwriters that stated that the file was in processing I asked the Loan Specialist if I should continue to pay the XXXX payments on my current mortgage and Heloc, as it seemed we were in the process of closing and I didnt want to make any missteps. He told me to go ahead and make the payments, so that I wasnt stressed out about it.
On XX/XX/XXXX, I received the electronic Closing Disclosure documents, which I immediately signed and returned.
On XX/XX/XXXX I emailed the Loan Specialist asking for an update, as I hadnt heard anything from him for about a week. I did not receive a response, so I sent another email on XX/XX/XXXX stating that I didnt understand why the process was taking so long, after having been promised resolution by XX/XX/XXXX. I did receive a response saying that the loan had been submitted for final approval and I should receive a determination within 72 hours. I didnt understand why we were still in the approval process when I had already been told twice, by two different people, that we were already approved.
I did not receive any response within the 72 hour window, as promised, so I sent another email on XX/XX/XXXX to see what the issue was. During this window of time, I was called by XXXX XXXX XXXX to speak with them and my HELOC and mortgage companies on the phone for permission to release information to them for Secure One Capital. I was on the phone with XXXX XXXX and XXXX XXXX. The XXXX XXXX stated emphatically that I had a good record with them, that I was completely up to date on my payments and had not missed any payments going back at least four years ( I have never missed a payment, ever ).
On XX/XX/XXXX, I was forwarded some emails from the underwriters from XX/XX/XXXX, that stated that I had missed payments on my mortgage. I relayed to them that I had not and that XXXX XXXX had already confirmed that for them on the phone. I sent Secure One Capital my history of payment from XXXX XXXX, all of my bank statements and copies of the checks to prove that I had made the payments. I also called XXXX XXXX and asked them what this could be about, and they could find no record of any sort. I could not find this information on any of my credit reports. I also called XXXX XXXX to see if they could figure it out, as the information seems to have come from them. The representative told me is sounded like a system error on the part of Secure One Capital and that they should run those reports again. I did relay this information to the Secure One Capital and received no response.
After sending several more emails, I finally received a response on XX/XX/XXXX from the Loan Specialist, asking me to contact the underwriter directly, as he couldnt get a response from her either. I did that on XX/XX/XXXX. On XX/XX/XXXX, I was asked again, to provide statements, payment history, and proof of payment for my XXXX and XXXX mortgage payments. I immediately responded with all the information asked for.
I received no response from anyone at Secure Capital between XX/XX/XXXX and XX/XX/XXXX, when I sent yet another email to The Loan Specialist stating that after 4 months of this process, I felt like they were ignoring me and werent going to move my refinance forward. I told him I didnt understand why and that I was going to try to communicate with someone at a higher level within the company. On XX/XX/XXXX, I sent an email to XXXX, who had initially told me on XX/XX/XXXX that my refinance would be resolved within 30 days, and to XXXX who is the customer service manager, and someone named XXXX XXXX whom the Loan Specialist suggested I reach out to. I outlined the issues with the 4 months of this process, the lack of communication and the fact that they had incorrect information about my current mortgage payment history. I also left them both phone messages on that day. I did not receive any type of response from either of them.
On XX/XX/XXXX, I reached our again to the Loan Specialist as well as 9 other folks from Secure One that had been working on my loan and explained, once more, that I had no negative marks on my credit report and that XXXX XXXX had assured me that they had not made any negative remarks either. The XXXX XXXX representative had further informed me that under The Cares Act, my forbearance should not be appearing on any type of credit report, by law, whether I had missed payment or not ( which I hadnt ). I did not receive any response from any of them.
On XX/XX/XXXX, I received a letter from my homeowners insurance indicating that Secure One Capital had been named as my new First Mortgagee. This would have been initiated by Secure One Capital, as it was not initiated by me. I sent a copy of this notice via email to XXXX, the Human Resources Manager, stating that I was uncertain as to what to do about this information. I asked him to respond and let me know if I should contact my insurance company to have this removed, or was this an indication that my Secure One refinance was going through. He has never responded to this email.
On XX/XX/XXXX, I reached out to XXXX, the Human Resources Manager again and he did respond via email saying that he would take a look at my file that afternoon and get back to me. I did not receive any further response from XXXX, so I reached out to him again on XX/XX/XXXX. I receive an out of office reply from XXXX via email stating that he would be back in the office on XX/XX/XXXX, which I figured was an error on his part due to the fact that it was already XX/XX/XXXX, and was expecting a response to no avail. I reached out again on the XXXX to let him know that I was assuming that Secure One Capital was no longer interested in working with me and that I was about to file a report with the XXXX XXXX XXXX, The Fair Housing Act, and The Cares Act, as I feel that Secure One Capital may be in violation of all three at this point.
I finally received a response from XXXX on XX/XX/XXXX, relaying that he had been out of town due to his mother being in the XXXX XXXX XXXX XXXX XXXX ( I responded with empathy, even though I believe this to be inappropriate information to share with a client and quite irrelevant to my case ). He stated that I was high on his priority list, and that he would review my case later that day or in the morning of the next day. I also stated that he had asked me to have the forbearance status removed from my credit history from a previous email, and that I had done that back on XX/XX/XXXX, already. His email reply was to tell me that he had a face to face doctors appointment that afternoon He also promised me that he would take a look at my file in the morning.
I did send a draft copy of this letter to XXXX via email on XX/XX/XXXX, and copied The Loan Specialist as well. I have also asked them to respond to the home owners insurance letter from XX/XX/XXXX. As I write this letter, it is now the XXXX of XXXX, and I have not heard back from XXXX, nor received any information about the insurance letter.
This is an indication to me that Secure One Capital has not kept track of all the information that I have sent them indicating that I am clear for approval of this loan. I have taken every step theyve asked for to date, and I am currently denied, without cause. It would appear that all of the Secure One Capital staff that have worked on my loan, have not been sharing information or keeping up to date with the latest information that I have supplied to them.
So to sum up, I began this process on XX/XX/XXXX via a phone call to Secure One Capital. I provided them with all the information they have asked for promptly. They found an error in their system, which told them I missed a mortgage payment while in forbearance for 2 months. I did not and have proven that to them. They will not tell me where they are finding this information nor affording anyone the opportunity to have it corrected. Furthermore, it is against The Cares Act for them to even have that information much less act on it, and I did not miss any payments during that time. Additionally, the forbearance was removed from my credit history. They just sent me a denial email, stating that I did not qualify due to the missed payments. No one will help fix the error and no one will communicate with me, except to say that I am denied due to a faulty report and that is final.
Again, it is now XX/XX/XXXX, and I have no refinance. I put my faith in Secure One Capital and have waited many months to no avail. I could have been pursuing other refinance options during this time, but was assured by The Loan Specialist that Secure One Capital would work for me. That all said, I do realize the pandemic has caused delays, but Im feeling like 4+ months has been plenty of time Im beginning to think there may be some gender and/or XXXX bias at play here, as I can not think of any other reason that I have been treated in this manner ...
Under the Fair Lending Act, I understand that the lender is supposed to work with me on any disparate issues so that we may resolve them. This has not been the case here with Secure One Capital, as I have asked repeatedly where the error in the information is coming from and no one at Secure One Capital will tell me. This is not fair to me, as they are not providing me with an opportunity to have that information corrected. Furthermore, it would appear that Secure One Capital is no willing to re-run those reports to see if, in fact, it is their system error as XXXX XXXX suggested over a month ago.
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| 01/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We enter contract for a property with a closing date of XX/XX/XXXX. I sign the Good Faith Estimate provided by loan agent XXXX XXXX from Secure One Capital on XX/XX/XXXX. I specifically requested multiple times through confirmed phone conversations and text with XXXX that I did not want an impound account for my 30 year fixed loan. He agreed to remove the impound account and informed me that he added a note to my file that the impound account would be removed.
We wait 1.5 weeks before our appraisal gets completed. Despite legally being required to furnish me with a copy of the appraisal report no later than 3 days before COE, I never receive my report from XXXX or anyone at Secure One Capital. I attempt contact with XXXX several more times, but I never hear from the loan office again until 1 day before closing. On the morning of XX/XX/XXXX, 1 day before closing, I get a text message from XXXX that the underwriter is reviewing my file ( who is related to the owner, so lots of conflicts of interest and nepotism going on ) and that she should be done tomorrow. The underwriting portion of a loan should occur well before 2 days before closing, and despite knowing this, XXXX did not feel obligated to disclose this fact.
On closing day, I receive no communication from XXXX throughout the day despite it being the last day for the deal to be done. He finally responds to my text at XXXX that he just went to check in on the underwriter to see if there was any progress on my file only to find out that she has red-flagged my loan and has gone home for the day. I ask him why did he check so late, and all he says is that he thought she was working on it. Despite the urgency for us to close on XX/XX/XXXX, he basically did n't even bother to consult with the underwriter anytime between XX/XX/XXXXand XX/XX/XXXX. It is only after I continually called/texted him that he checks at the end of business day. As a result, my real estate agent and I are forced to hastily ask our sellers for our 1st 1-week extension.
Despite never receiving any mandated loan disclosures that would clearly identify all pertinent details such as exact closing costs, loan rates, and monthly payments, we are informed that the underwriter has cleared our loan and that we can now freely sign our final loan documents and other docs for COE. On Wednesday XX/XX/XXXX, I go to sign the final escrow and loan docs. Everything is going fine until I reach the loan documents, which are not only back-dated ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX), but not even the same loan in which I was originally promised ( undisclosed closing costs, higher monthly payment, impound account, etc ). I call XXXX and ask him why they are not only different, but why are they back-dated for me. He starts yelling at the top of his lungs that they are all back-dated for my " convenience '' and that he does n't know what forms I am speaking about. I try to read the name of the back-dated documents to him, but he continues to yell over me. My escrow notary decides to contact him to ask if it would be okay for me to sign with the current date, and I could literally hear XXXX yell at her from 2 offices down. She comes back defeated and asks me if I had ever seen these loan documents before. I respond that I have never seen these loan disclosures and would never agree to this loan if I was shown this prior to closing. After further examination, it is clear he and Secure One Capital were trying to defraud me, and that the reason why all the forms were back dated was to make it seem like I was notified and agreed to this higher priced loan. They wanted me to sign higher priced loan disclosures in front of the escrow notary that were back dated XX/XX/XXXX ( to override my original GFE ), XX/XX/XXXX( a notice that my loan was changing ), XX/XX/XXXX ( to make it seem like I was properly informed of final loan details and closing costs ), and an undated copy for me to sign on the current date.
We drive the 1.5 hours to get to his XXXX XXXX office and ask him to explain what is going on with our real estate agent present. XXXX looks over the docs and starts blaming " XXXX '' who conveniently did n't show up to work. XXXX also provides no explanation as to why I never received the appraisal report or loan disclosures. XXXX agrees to rewrite the loan to the original terms of our agreement, and offers to shred all of the back-dated and higher priced loan docs he attempted to get us to sign. My wife immediately takes the forms so that he can not dispose of the evidence. XXXX then says that he will get our loan done by Friday, which was the last day of our 1st extension.
On Thursday XX/XX/XXXX, XXXX confirms that we will get funded tomorrow and instructs us to proceed with the wiring of the down payment and closing costs to escrow. Friday comes ( XX/XX/XXXX ), and yet again, no communication from XXXX until XXXX that we will not be funded. Due to XXXX ' late response, we are forced to get another extension -- our second one -- which the seller did not want to do without us paying a {$100.00} per diem. The second extension is agreed upon and has a new closing date of XX/XX/XXXX.
XXXX continues to be uncommunicative and does not even contact me directly to explain anything until XX/XX/XXXX He returns my phone call and states that our loan has " randomly '' been selected by their " QC '' department. He requests additional documentation from me, which I immediately provide in hopes that we do not exceed our extension. At the end of day XX/XX/XXXX, it is clear that we are not going to get funded and that we needed another extension. My real estate agent, XXXX ( the loan officer ), and Seller 's agent have a phone conference and XXXX assures them that all he needs is a 1 day extension until Friday ( XX/XX/XXXX ) to get the deal funded. My real estate agent informs us of this and I inform him to get an extension until Monday ( XX/XX/XXXX ) due to the history of XXXX not keeping his promises of funding dates. Our loan continues to go unfunded Friday ( XX/XX/XXXX ) and ( XX/XX/XXXX ) causing us to require a 4th extension.
At this point, it is clear that XXXX and Secure One Capital will never fund our loan, so in agreement with the seller 's agent and all parties involved except XXXX, we are forced to go with a completely different lender for our 4th extension.
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| 01/08/2018 |
No |
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Web |
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Complaint against XXXX XXXX and Secure One Capital On XX/XX/XXXX we submitted a purchase agreement to buy a house.
Additionally and application for finance was submitted through XXXX XXXX, XXXX ; XXXX XXXX XXXX, who then sourced our loan through Secure One Capital, XXXX. I received a letter that I was preapproved shortly after and on XX/XX/XXXX, I received a conditional loan approval. The conditions that needed to be met were : Proof of employment pay stubs bank statements pay down debt clear up a few matters on credit report provide letters of explanation for gift money and late pays, etc.
All of the conditions placed upon me were met and we had a scheduled COE for XX/XX/XXXXwhen the time neared for COE, I was delayed by the lender because the lender claimed that they did not have the information I supplied to them. This was after they had confirmed initially that they had received all of the requested information..
This transaction has been delayed 6 times, we had to ask the seller to extend us time for closing 6 times because the lender broker XXXX XXXX, and the lender Secure One Capital continued to claim that they needed these conditional items met, time after timewe supplied all of the same information, and after confirming receiptthey would then request it again claiming they never had it.
This loan has been in process for over 90 daysOn XX/XX/XXXX we signed loan documents, I wired my money to XXXX XXXX ; XXXX in the amount of {$62000.00}. In addition, I had wired {$5000.00} in EMD back when my purchase offer was accepted. The loan was to XXXX XXXX XXXX on XXXX as all parties had agreedbut come that dateSecure One Capital asked that we provide all of the information again as listed above, claiming ; yet again, that they did not have it.
The seller has now sent me, the buyer, a Notice to Perform. The deadline is XX/XX/XXXX. Secure One Capitol has in the last weekrequested the same information day after day, and day after day, we have supplied it.the information requested is all duplicate of what they claimed to have received and then said that they did not haveThey have not been returning my call and have not been communicating with me about the loan. I will lose my EMD and I am losing money for the Home Inspection and appraisal that I paid for.
Finally, the issue, they say is with the FHA portal and log in and loading the appraisal.and no one has responded to repeated requests as to a status of what needs to be done, what is being done and when the loan will fund.
I need answers. I dont understand how loan documents can be signed and then the lender refuses to communicate.
I am seeking for funding to occur before the seller walks away from the deal and I am out my money. If the lender is not going to fund the loan, then I want to be reimbursed for EMD, appraisal fee, home inspections fee and other expensed I incurred because of the delay and inaction on this transaction.
There are hundreds of email communications that document in detail all that has occurred. Please contact me with a method for me to forward all this information to you as evidence. XXXX XXXX XXXX needs to be investigated.
Contacts : Secure One Capitol names : Number : XXXX XXXX XXXX, XXXX XXXX, Secure One Capital XXXX XXXX, XXXX XXXX XXXX, Secure One Capital XXXX XXXX, XXXX XXXX XXXX, Secure One Capital XXXX XXXX names : Number : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX People that can attest for the poor business practices of Secure One Capital and who have been active in the transaction : XXXX XXXX Name and Number : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX ; XXXX My agent, XXXX XXXX, XXXX XXXX XXXX , XXXX Please, I am seeking a quick resolution. The ideal situation is for funding to occur on XX/XX/XXXX without further delay or excuses from Secure One Capital.
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| 03/01/2016 |
No |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Our house was built XX/XX/XXXX and it is located in XXXX, XXXX, a town that has been entered onto the National Register of Historic Places pursuant to the National Historic Preservation Act of XX/XX/XXXX. We purchased our house in XX/XX/XXXX, and over our 25 years of ownership, our home has been completely renovated to exacting standards consistent with the XXXX XXXX era. I had refinanced my home mortgage loan in XX/XX/XXXX with Secure One Capital Corporation, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ( XXXX ) XXXX XXXX. This refinance was initiated by a " cold call '' suggesting that I refinance at a lower interest rate and that the loan would be structured in such a way that I could receive a cash out from the equity in my home. As is customary in refinancing, our house was appraised and a market value of {$440000.00} was established. The appraiser, XXXX XXXX, was selected by Secure One Capital and I paid {$550.00} for her appraisal fee. Although a bit unusual, Secure One Capital closed on my loan contingent upon us repairing sections of the house identified by XXXX XXXX as needing repairs. These repairs included adding vinyl siding to sections of the house where inside renovations had taken place ( windows added, windows deleted, walls opened up to accommodate XXXX Doors, etc. ). Secure One also insisted on repairs to areas of the basement foundation and fascia board replacements. The replacement vinyl siding was difficult to find and quite expensive as the existing siding was 10 years old and we wanted to maintain the aesthetics and consistency of the exterior of the house. We spent about {$20000.00} on those repairs even though we had already closed on the refinance and we could have ignored the agreed upon contingency repairs. Upon closing, Secure One immediately sold the mortgage to XXXX, XXXX, XXXX. Purely on a spec basis, the house was appraised in XX/XX/XXXX at a value of {$480000.00} by XXXX XXXX XXXX ( no fee ). My lender, XXXX, approached me for a refinance XX/XX/XXXX and had the house appraised at {$450000.00} by XXXX XXXX XXXX ( I paid the {$550.00} appraisal fee ) and they adjusted my interest rate down and included a minor cash out. XXXX then sold my mortgage to XXXX XX/XX/XXXX but they continued to service our loan. XXXX was then bought by XXXX, XXXX XXXX, XXXX. I subsequently received another cold call from Secure One XX/XX/XXXX with an offer to again refinance my mortgage with an interest rate reduction of 1 %. I again paid {$550.00} for the appraisal which was conducted by XXXX XXXX, the same person who previously appraised our home for Secure One Capital, this time under the company name of Secure One Capital Corp.-XXXX. It was my understanding that lenders/brokers were prohibited through Dodd-Frank from selecting or " steering '' appraisers. After nearly {$120000.00} invested in improvements in a XXXX market appreciating at 5.5 % to 9.9 % ( XXXX ), XXXX XXXX appraised the house at {$430000.00} or {$10000.00} less than she had valued the house XXXX year earlier. After voicing my concern, I no longer heard from anyone from Secure One Capital. XX/XX/XXXX we then heard from my contact at Secure One, stating that he was in the hospital with stage XXXX XXXX XXXX and he asked if would I consider staying with Secure XXXX. I did, I paid another {$550.00} for a second appraisal, and this appraisal came in at {$420000.00}. This appraiser was employed by XXXX XXXX XXXX ( one of many companies that XXXX XXXX was affiliated with and or owned by Secure One ). As such, the value of our house, appraised by Secure One with over {$120000.00} in improvements went from a value of {$440000.00} to {$420000.00} in under one year, while the house was appraised at {$450000.00} and {$480000.00} inside of that one year by other appraisal firms.
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| 02/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am submitting a new complaint to the CFPB as the scope and supporting evidence of my complaint has drastically increased since my original complaint ( XXXX ). I was instructed to do so by a CFPB representative after I called to present new information I have obtained concerning additional improprieties such as forgery of loan documents by loan officer XXXX XXXX XXXX and Secure One Capital.
On XX/XX/XXXX, XXXX XXXX ( HR Manager / Director of Business Development at Secure One Capital ) provided an interim response to my original CFPB complaint ( XXXX ) and submitted copies of the Uniform Residential Loan Application dated XX/XX/XXXX allegedly signed by my brother ( co-borrower on the loan ) and me ( file name : XXXX FINAL XXXX ). I am reattaching the exact document they provided in the event they remove the forged document and it is no longer referable. Upon reviewing the submitted documentation from XXXX, it is obvious to my brother and me that his signature was forged ( page 9/10 on the Borrowers Signature field ) because : 1. The signature does not match his legal signature. His legal signature can be confirmed by reviewing previously submitted loan documentation which I am attaching to my complaint ( XXXX ). It can further be verified by viewing the signature on his valid California drivers license ( attached : XXXX ) and by contacting the remote notary used by XXXX XXXX ( XXXX XXXX XXXX, XXXX, CA XXXX ( XXXX ) XXXX ) which has an official record of his signature that he provided on XX/XX/XXXX.
2. The Uniform Residential Loan Application dated XX/XX/XXXX was not electronically signed, so there is absolute expectation that the signature in question should match his legal signature ; it does not even remotely resemble his legal signature.
3. Since my brother ( co-borrower ) is located several hundreds of miles away from the Escrow office ( XXXX XXXX in XXXX, CA ), the final loan documents had to be sent by over-night carrier to a remote notary for my brother to sign on XX/XX/XXXX. The forms were subsequently sent via over-night carrier to XXXX XXXX office for me to sign on XX/XX/XXXX. The final loan documents that Secure One Capital deceived my brother into signing on XX/XX/XXXX were given back to me by notary XXXX XXXX at XXXX XXXX on XX/XX/XXXX when XXXX and I noticed the back dated loan documents. As a result, it would not be possible for Secure One Capital to have certain loan documents from my brother dated on XX/XX/XXXX.
It has become clear to me that as a result of my refusal to sign the back-dated loan disclosures provided by Secure One Capital and XXXX XXXX, they were missing legally required loan documents that needed to be submitted by certain dates to maintain compliance. Since XXXX XXXX ( Loan Originator Identifier XXXX ) signed the Uniform Residential Loan Application containing a forgery of my brothers signature, I can only conclude that he, and possibly other Secure One Capital employees responsible for the loan documentation, forged my brothers signature and were fully aware of their illegal actions.
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| 01/11/2018 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had the worst experience with the sales manager, XXXX XXXX from Secure One Capital Corp. I called him on XXXX to get a {$50000.00} loan on my rental. I told him I needed to get a fast loan because I needed to pay at least {$28000.00} worth of debt. He said he could close my loan in 10 days ( it even says it on his email. ) The timing was critical. He said he could close it before XXXX. He talked me into getting an FHA loan and refinancing my current home ( which was 3 times that amount ). I agreed. On XXXX, he said we were almost clear to close. The next day, XXXX he told me I could n't do an FHA loan, and we had to go conventional, and I could only get {$21000.00} cash out. I was not happy, but he said he could close it right away. I needed the cash fast, so I agreed. I signed loan docs on XXXX. After my 3 day rescission was over, I contacted him asking if we were funding and closing. That date should of been XXXX. He started asking me questions on my rental property and other questions he could of asked weeks prior. He also asked me about inquiries on my credit report which he pulled on XXXX. After making me jump through hoops to get the loan closed, he informs me I could only get {$6900.00} in cash. That was on XXXX. Almost a whole month had gone by, he was asking me questions I should of been asked in the beginning. Needless to say, he does not know his job very well, and should n't be doing home loans. I ca n't express the stress he put me under and how he never called me, just emailed me. Had me sign. Lead me to believe my loan was closing. I could n't go through with the loan because it was n't enough money. I had to go to a hard money lender and get a fast bridge loan, and pay high points because oh him. He did n't even offer to pay me back for my appraisal of {$550.00} for screwing up so bad. It was his lack of knowledge that put me in such a bad situation. It became a hardship. His company should be paying me back my appraisal of {$550.00}, plus the points I had to pay on a hard money loan. He also never told me that I would have to pay 3 % in points for {$7000.00} until I received my settlement statement on XXXX. It was too late for me to back out because timing was critical.
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| 02/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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EARLY PART OF XX/XX/XXXX, I RECIEVED A LETTER FROM SECURE ONE CAPITAL INVITING ME TO PARTICIPATE IN A REFINANCE. MY LOAN OFFICER WAS XXXX XXXX XXXX # XXXX SECURE ONE CAPITAL NMLS # XXXX.
HER PHONE NUMBER IS XXXX XXXX XXXX. XXXX XXXX ASSURED ME SHE WOULD WORK WITH MY FINANCIAL PROFILE TO SEEK THE BEST POSSIBLE SOLUTION. I HONESTELY BELIVED HER. ON XX/XX/XXXX I WAS ASKED TO SIGN A WET BORROWERS AUTHORIZATION, THIS FORM WAS TO ASK MY CURRENT MORTGAGE LENDER XXXXXX/XX/XXXX FOR A MORTGAGE PAYOFF.
I SIGNED THIS FORM AND RETURNED IT TO XXXX XXXX TO PROVIDE TO XXXX XXXX XXXX TITLE IS THE OPENER ). XX/XX/XXXX, I FINALY HEARD FROM XXXX XXXX INFORMING ME THEY WERE WAITING ON THE APPRAISAL TO COMEBACK AND THEN WE WOULD GO INTO PROCESSING AND UNDERWRITING AND CLOSING. ON, XX/XX/XXXX XXXX XXXX EMAILED ME AGAIN ASKING FOR MORE INFORMATION, XXXX XXXX AND THE W2 FROM XXXX, SO THEY COULD FINISH UP THE UNDERWRITING. I SENT THIS INFORMATION ON THE SAME DATE.
RECENTLY XXXX XXXX CONTACTED ME AND INFORMED ME THE UNDERWRITING WAS SUSPENED UNTIL UNDERWRITING COULD REVIEW MY DEBT TO INCOME RATION FOR ANY ADJUSTMENTS. I FOUND THIS QUESTIONALE SINCE XXXX XXXX HAS BEEN IN CONTROL OF MY REFINANCE, I DONT KNOW WHAT SHE SUBMITTED TO UNDERWRITING NOR HAVE I SEEN ANY SECURE ONE WEBSITE INFORMATION ON MY LOAN PROCESS. SHE NEVER OFFERED ME ANY VIRTUAL TOUR OF HOW THIS PROCESS IS HANDLED BY SECURE ONE CAPITAL.
EVERYONE KNOWS WHEN A REFIANNCE TAKES PLACE, THE CONSUMER SHOULD BE ABLE TO TRACK THE PROGRESS OF THE TRANSACTION VIA THE LENDER WEBSITE. I THEN RECIEVED MY HOMEOWNERS INSURANCE POLICY, SHOWING WHERE MY MORTAGEE WAS CHANGED TO SECURE ONE CAPITAL. HOW IN THE XXXX DID THIS HAPPEN WHEN MY LOAN IS SUSPENED WITH UNDERWRIITNG, MY HOMEOWNERS INSURANCE CO IS KNOW ASKING FOR {$4300.00} DUE BY XX/XX/XXXX ... NO ONE WAS AUTHORIZED TO CHANGE MY MORTGAGEE UNTIL THE REFINANCE IS PROCESSED AND CLOSING TAKES PLACE.
SECURE ONE FURTHER SOLD MY INFORMATION AND NOW I AL GETTING SCAM CALLS CONSTANTLY. THS MATTER NEEDS TO BE CORRECTED AND I WANT A TELEPHONE CONFERENCE WITH SECURE ONE CAPITAL IMMEDIATELY TO CLEAR THIS DIBOCAL.
|
| 07/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I did a refi on my home and the company was Secure One Capital. I never received a statement from them to make my first payment, so I sent it to the address in my loan paperwork in XXXX 2015. The check cleared on XXXX XXXX, 2015. Around the end of XXXX, I receive a statement form another lender called XXXX XXXX. On the statement it showed I was late on my XXXX payment.
So I had my wife contact Secure One Capital. Took numerous calls and emails trying to get Secure One Capital to forward the payment to XXXX XXXX. Still to this date, the payment had not been forwarded.
|
| 09/19/2017 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX we closed escrow for FHA loan. During the loan application process I informed the loan officer of a dismissed Chapter XXXX in XX/XX/XXXX. Kindly enlighten me if I should have been given conventional loan instead. I am unclear of waiting period for a dismissed Chapter XXXX. I have the entire loan package signed on XX/XX/XXXX for your review for any fraudulent activity. Thank you.
|
| 04/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Borrower/Customer received marketing material that was misleading and made it appear that it came from XXXX XXXX. Also advertised " no closing fees '' and skipping two mortgage payments which is all inaccurate and not legal marketing practice for mortgage loans.
|
| 11/20/2023 |
No |
- Debt collection
- I do not know
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
|
| 08/23/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 06/01/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Other features, terms, or problems
- Problem with customer service
|
|
Referral |
Servicemember |
|
|
| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 08/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Phone |
Older American, Servicemember |
|
|
| 04/27/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Postal mail |
|
|
|
| 01/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/01/2017 |
No |
|
|
|
Web |
|
|
|
| 02/13/2017 |
No |
|
- Loan modification,collection,foreclosure
|
|
Fax |
Older American |
|
|