Scott Kroner PLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/07/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • VA
  • 232XX
Web
I was recently made aware of an attempt to collect a debt from me for HOA dues and water bills by my real estate agent while I was attempting to sell a property. I was not contacted at the correct address about this and did not, at any point receive a phone call or email, despite both of these being on file. At the point I was made aware of this attempt to collect a debt, I immediately reached out to the debt collection service. After a few days of trying to get some type of breakdown of the charges they were attempting to collect, they finally sent me a PDF on XX/XX/XXXX which just showed a series of numbers written down for each month, which did not add to the amount they were attempting to collect from me. At this point, I asked ( in writing and over the phone ) for copies of the actual bills for the things I would owe. They informed me that they did not have these and did not have to provide these because this debt was made in a business name, but assured me ( without any documentation ) that this debt was mine. They recommended that I reach out to the HOA to get these bills. I reached out to the HOA by phone over 13 times and left multiple voicemails. None were ever returned. I notified the debt collector about this and cc'ed the HOA and neithe r of them responded. Finally, over 4 weeks after initially requesting these documents, the HOA responded to me saying that they do not have any of these documents, and the debt collectors are acting as their representatives. At no point did the debt collectors make any attempt to contact me to get me these documents. This whole fiasco took place as I was attempting to sell my property, and these tactics of delaying repeatedly and not providing documentation proved damaging to me. We had to continue to delay closing while trying to hunt this answer down, and finally I had no choice but to just pay them so we could close the property. Unsurprisingly to me, the HOA finally responded with more delay tactics ( to tell me to go back to the debt collectors ) within 12 hours of the property closing, timing which shows clear intent for both the debt collection agency and the HOA to strongarm me into paying a debt without sending any validation of debt to me, as they are legally required.
10/31/2018 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • VA
  • 231XX
Web
On the evening of Tuesday XX/XX/2018 I received a warrant-in debt notice to appear in XXXX District Court one ( 1 ) business day later. The warrant-in-debt concerned a long resolved 6-year old XXXX bill. XXXX XXXX represented the XXXX as a bill collector. I called the clerk of court and explained I was not served within the time set forth, the debt was not owed and I wished to contest the matter. Additionally, I explained it was not physically possible to travel to XXXX, VA given one days notice. The clerk of court explained that I would need to arrange an equitable date between XXXX XXXX and myself. I called XXXX XXXX on that day and explained the debt was contested and that I intended to appear in court, given a proper notice. Mr . XXXX offered the date of XX/XX/XXXX, and I accepted. He informed me I would receive a notice confirming the date with a certain time to appear. The call was recorded by me after accepting Mr . XXXX consent. Today I received the attached letter informing me that a default judgement was entered against me and my son. The clerk of court stated to me today that there was no record of XXXX XXXX requesting the court continue the matter for any reason. He also did not inform the court service was not effected, or that XXXX XXXX and I had agreed on a future date. Further, XXXX XXXX obtained a default judgement against a XXXX year old child, after having been informed by me, and evidenced by payment from XXXX XXXX and XXXX XXXX that the payment had been received for all services received. Mr . XXXX client, XXXX XXXX, currently is being investigated for insurance fraud. Because Mr . XXXX client attempted to perform advanced dental services that he was not capable of performing, my son required extensive XXXX XXXX to recover from the attempt. This is a well-documented event by all, and XXXX XXXX and I settled this issued over six ( 6 ) years ago, thus making this sneaky action by Mr . XXXX more egregious. Our family finds his behavior highly unethical.
11/28/2022 Yes
  • Debt collection
  • Auto debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • VA
  • 22902
Web