| 07/25/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
Re : SAGO Financial XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hello : This is to advise you of an illegal incident that I experienced in dealing with Sago Financial and XXXX. Sago was used to finance my RV by the dealership XXXX XXXX Sago uses XXXX to process their payments.
The first unethical and legal action they conducted was the harassment of my entire family. The payment was due on the 7th, and if I did not pay on the 7th exactly they began their trail of harassment. Even though I have never missed a payment, I have never gone more than 14 days past the due date, they still stalked my family and myself as if I were 2 or more months behind. They reached out to people I did not list as a reference and quite frankly I don't know how they obtained contact information for my family members. They reached out to my brother, my nephew and even my second cousin. As a result I communicated with them in writing that this behavior was unethical, and also filed a complaint with the Better Business Bureau. These actions seem to stop that behavior and I was also very clear with them about when I expected to submit payment. I asked them to actually change my due date but they refused. I continued to make regular payments in a timely manner, and was never late or missed a payment.
The reason for my correspondence today is because they have been caught illegally storing my banking information, and withdrew funds from my account without my permission. I did not have automatic payments turned on at any time throughout this process. The banking information was accessible only to me when submitting the payment. I manually submitted every payment and at no time gave them permission to store my banking information to use at their discretion. I never authorized the institution verbally or in writing that they had authorization to withdraw funds. The exact event happened on XX/XX/XXXX. I had communicated with Sago over text that I would be submitting my payment on the XXXX. I was out of town so my first opportunity to submit payment was on the XXXX. I was about to submit payment when I recognized that the payment had already been made and cleared my bank. I only advised them I would make the payment at that date as I have always advised them and always submitted the manual payment myself. Sago illegally withdrew the funds from my bank account on the XXXX. I immediately contacted my bank, based in XXXX XXXX XXXX XXXX XXXX XXXX ; and alerted them to the fraudulent action. I asked for the funds to be recovered and stop payment on any future attempts to withdraw money but this organization.
This was the final straw. Although I certainly don't want any negativity on my credit, I can not continue to deal with this organizations ' immoral and unethical and completely illegal actions. I communicated in writing for them that I wanted to do a voluntary repossession so I would not be involved with this financial any longer. The camper is in great shape and has lojack so they know exactly where it is stored.
I would like to know what actions I can take through this organization in terms of harassment, but more importantly, so others do not ever fall victim to this predatory lender. They made me feel as if I had contracted a loan with a loan shark or the mafia. I want to prevent others from having this same experience. I am also seeking information about what I can do to limit the damage on my credit report. Please advise and thanks so much for your assistance in the disturbing matter.
Most Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 01/28/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
On XX/XX/XXXX I ( Sunday ) submitted an applicAtion for an rv Loan with XXXX XXXX XXXX, on Tuesday XXXXI get a phone call from someone named XXXX with a company called Sago Financial saying that he will be working with me to secure my loan. I told him I didnt apply with his company and he stated he works alongside XXXX XXXX but now is heading up a new lending office called Sago. Im confused but I discuss my mission for purchasing a travel trailer. He instructs me to send copies of my license and paystubs and says he will contact me on Wednesday XX/XX/XXXX I get a call from XXXX with Sago stating hes working with me now so Im doubly confused so I tell him I will get back to him. I phone XXXX XXXX XXXX to ask what is happening bc I applied with them. They finally tell me that I had been denied due to lack of credit history and that they sent my file to Sago because they are the only ones that could or would finance me. I dont understand why they felt it to pass my file without asking me and did they also pass my credit report without my permission.. I decided to give them a chance and call XXXX back and he tells me I am limited to shop at XXXX XXXX in XXXX XXXX which is quite a distance away so hit them instructs me to go to XXXX XXXX In XXXX and to let him know when I found one. He said they were the only dealership they had a contact with in XXXX. I did locate a trailer that I liked and as of XX/XX/XXXX signed a buyers agreement for $ XXXX and some for the trailer, plus XXXX down and financing approximately XXXX. Suddenly on XX/XX/XXXX I was called by Mr XXXX the salesman at XXXX XXXX. They explain that it was their first time working with one of sagos borrowers bc XXXX XXXX had just signed a contract with sago at some rv show in XXXX XXXX. Mr XXXX says that XXXX the finance manager wants to speak to me. XXXX proceeds to tell me that he can not sell it to me at the buyers agreement amount. Explains that I was the first customer to come in to the dealership and they werent familiar with sagos policies. He then stated that he was not allowed to sell me the rv at the discounted price I had agreed to and instead would sell it to me at the retail market price. I told him I would not sign a new agreement and That it was legal and binding. I then called XXXX with sago to ask about this policy and he pretended to not know a thing. He said he would call XXXX at XXXX XXXX the next day. Then both were ignoring me and not returning my calls. I chose to contact the XXXX XXXX in XXXX and after speaking to XXXX I was told that Sago adds fees and charges for XXXX on up to XXXX and then does not disclose and attempt to hide the charge so the consumer doesnt know what they are paying. I confirmed this with XXXX at XXXX XXXX when I phoned him and told him XXXX denied stipulating the price had to be the retail prices. Which was almost {$5000.00} more And XXXX then told me they were given video recordings and instructed to wAtch them in order to know what terminology to speak to the customer when they start questioning why the charges are changing. Also XXXX with XXXX XXXX stated that he had been trying to get a copy of my credit report bc he would be the one writing the loan. Which doesnt make sense bc sago was my lender. This is so XXXX backwards and unfair
|
| 11/15/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Web |
|
|
|