Saddleback Acceptance Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
09/10/2023 Yes
  • Vehicle loan or lease
  • Loan
  • Repossession
  • Loan balance remaining after the vehicle is repossessed and sold
  • CA
  • 92376
Web Servicemember
The vehicle was repossessed after XXXX months of nonpayment without my knowledge, and the finance company only called me to let me know. They repossess my vehicle without giving me a chance to make any kind of payment to them to keep the vehicle, because I was letting them know that there were engine issues that were in the car and they stated that theyre unable to fix it because it was my fault, but I kept letting them know at the dealership and the finance company what was going on with the car issues and I was putting in my own money into it, so it caused me to fall behind on my car payments and they still refused to work on the car and when I said that I would file for a lemon law, they ended up repossessing my vehicle so I wouldnt have proof of the vehicle being their fault, even though it was under warranty. They only contact me to let me know that they took my vehicle and that it is not stolen. However, I requested the deficiency balance after it was sold and I didnt receive anything at all in XX/XX/XXXX. I sent over a certified letter to their office because they stated that theyre on able to give out emails or other information of the company besides the phone number which they kept transferring me to another person, avoiding the question I was asking about the documents for that vehicle. I also requested a copy of the contract, and they refuse to send it, and I have made numerous phone calls and attempts throughout the years to get this resolved, and most recently I made a dispute with the credit bureaus, and they are stating that the balance remains on my credit that is accurate on the lenders end, but I do not agree, because ever since I started disputing it, because it is indeed an accurate. They have been increasing the balance on the loan to a whopping over {$9000.00} when originally it was about {$7000.00} and I do have a screenshot of that as well. And that was the loan amount for when I had a vehicle in my possession so there was no deficiency balance applied, and they just kept increasing the amount and its unfair that the credit bureaus are allowing this on their end because I even called the auto loan company recently in XXXX and they kept saying that the XXXX was on vacation just like they did back in XXXX so Ive been dealing with this issue for a very long time and I need them to get audited or whatever needs to be done and remove from my credit because this has been causing me issues for years and I have not been able to get any loans and has been a major issue for me and my family. I am going to the military and enlisting an XXXX XXXX and I would love for you guys to please help me with this matter because this auto loan company has been giving me the runaround and not following the law and filing a complaint with you is the next step for me before I take it any higher. Feel free to call me at XXXX and my email is XXXX. I have gave the finance company everything I could possibly can give and try to resolve it with them and they still are avoiding me in general because they know what theyre doing is wrong. I can provide the letter that I sent to them and I would love for you guys to provide any documents they sent to you because I have no knowledge of anything thats going on or why they are able to increase the loan balance that is so inaccurate, and very abusive.
05/10/2018 Yes
  • Vehicle loan or lease
  • Lease
  • Struggling to pay your loan
  • Loan balance remaining after the vehicle is repossessed and sold
  • CA
  • 92253
Web
The company saddleback acceptance repo mycar in 2014 nd was sold but they are still reporting to the bureau companys that the payment is still late i no longer have the car so how is this possible my score goes down 20 points every month this is a nightmare and very unexceptional false information how is this company able to do this.the account is a charge off and is closed but just reported that it went up {$60.00}
03/17/2022 Yes
  • Vehicle loan or lease
  • Loan
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CA
  • 90047
Web
My checks are being garnished by a collection agency and they are not reporting payments to the credit bureaus which is negatively impacting my credit score.
12/30/2019 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • AZ
  • 85224
Web
Tried numerous times to call and refinance and also to make payment. Emailed and called company several times with no answer.
08/30/2023 Yes
  • Vehicle loan or lease
  • Lease
  • Repossession
  • Damage caused or loss of personal items in vehicle during the actual repossession
  • CA
  • 924XX
Web
I did not give written permission to have this account furnished on my records as per USC 1681a2
06/06/2019 Yes
  • Debt collection
  • Auto debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AZ
  • 85379
Web