RUI Credit Services, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
02/08/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	MA 010XX	Web
I have had several issues with RUI Credit Services related to what they claim is a cable bill not paid. They began calling me XXXX/XXXX/XXXX, and leaving voice messages that did n't contain any information. They continued to call either every day or every other day after this point. I never received any written notification of any debt owed and I contest that I do not owe any debt to anyone. At first I did n't respond, because I did n't even know if they were legitimate or a con artist. When I did respond they claimed that I owed {$100.00} for failing to return a rented modem from XXXX. The modem was bought, not rented. I told them I would clear this up with XXXX, which I did, however, they continued to call and harass me about a debt I did not owe. They finally sent a written notice marked XXXX XXXX, XXXX, almost 2 months after the harassing phone calls began. They have artificially inflated the debt to {$180.00} which seems an arbitrary number they chose. I am currently writing to them to contest my claim, but due to the harassing measures they have already taken, I am not sure that they will comply with regulations and cease and desist. I have read the Fair Debt Collections Act and I count numerous violations : Harassing phone calls, failure to send a written notice of amount owed within 5 days of phone calls, arbitrary inflation of the alleged debt from the first phone call to the written notification. I have phone records of their calls and a copy of the written notice. This should prove that they did not comply with the 5 day limit of sending written notice from the first phone contact. I can also provide a list of the times that they called, establishing a pattern of harassment.
08/15/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	MA 01108	Web
XX/XX/XXXX XXXX XXXX XXXX contacted by " RUI credit services '' stating I owed {$440.00} from XXXX XXXX XXXX XXXX ) for an apartment my former company, XXXX XXXX XXXX XXXX, owned but sold in XXXX ( address XXXX XXXX XXXX XXXXXXXX XXXX XXXX ). They said the debt was from XX/XX/XXXX. I informed them that this was impossible as all of my apartment units were all rented prior to the time I sold the property and tenants were responsible for all of their utilities. He was rude, robotic and repetitive. I immediately then called XXXX for further inquiry. They informed me that my account was paid in full and I only have one active account under my name for my personal residence, also with a XXXX balance. I then called RUI and spoke to XXXX, to inform them of these findings as well as stating they are part of a scam company. Also, XXXX stated they do not even handle collections in this manner ( XXXX XXXX XXXX ). The RUI representative said they would send it to another collection agency. XXXX was unwilling to give me their corporate, physical address, but only a po box address where I could " send the check. ''
11/09/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	PA 173XX	Web
Today, XX/XX/18, I was contacted by this number and asked to identify myself. I asked who was calling me and the agent stated that because they were on a recorded line they could not divulge who they were or where they were calling from until I identified myself as the person they were trying to reach. I again asked who was calling me and where they were calling from. I was told, again, that the agent could not tell me until I identified myself as the person they were trying to reach. I told the agent that they called me, so they needed to tell me who they were and where they were calling from before I would confirm or deny my identity. Again, I was told that because they were on a recorded line, they could not divulge that information without me identifying myself.
11/30/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CT 062XX	Web	Older American, Servicemember
RUI company sent me a bill for {$9300.00} and said that it was owed for XXXX. I am a XXXX VET and my wife has a XXXX as well. I have never had an XXXX account because my wife would and has paid all utilities. She collects XXXX and no XXXX account would have ever been put into my name. This account is identity theft, false collects, fraud, or at a minimum a mistake. These false collections attempt better not hit my credit.
11/30/2021	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CT 062XX	Web	Older American, Servicemember
I got a letter from RUI collections. They said that I owed over {$9000.00} on an account that I never would have. I am a XXXX veteran and my wife through state handles the utilities. My wife collects XXXX including XXXX XXXX. This account is either fraud, part of identity theft, or at a minimum a mistake. I want collection activities to end immediately and company has called to threaten me with having my credit ruined!
02/07/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	MA 02136	Web

10/21/2019	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NY 11553	Web	Servicemember

01/10/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 95015	Web

12/15/2017	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	PA 18706	Web

11/27/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	KS 67401	Web	Older American

11/13/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	NY 11693	Web

04/28/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	FL 32526	Referral

01/31/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	XXXXX	Web

01/25/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	CA 92081	Postal mail

01/04/2016	No	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	NY 14057	Fax

05/23/2014	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	PA 16803	Web

04/29/2014	No	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	FL 33408	Referral