RSVP Lending, LLC dba RSVP Loans CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
11/16/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	MO 641XX	Web
In XXXX I received this invitation in the mail. It was to apply for this loan. Who knew that I was financially struggling and couldn't get approved for a loan. You could only apply by invitation only. so I applied and was magically approved on XX/XX/2021. Payments are extremely HIGH. but as time has gone by and I have made my payments I have logged on and see that ALL of the payments are going to interest only. Even the very first payment. very seldom has any of the XXXX gone to principle. I borrowed XXXX XX/XX/XXXX and my principle balance is XXXX as I type this. first payment was XX/XX/XXXX. Actually I paid XXXX before XX/XX/XXXX and then XXXX XX/XX/XXXX. Then if you look at the loan contract not only am I to pay back the XXXX I am to pay XXXX in interest. I have called in XXXX and asked if there is anyway to make the payments smaller or to compromise on the interest since I have basically paid the principle back and was told NO. I live in the state of Missouri, where I found out there is no cap on interest. I was not aware of that until now. I feel as if RSVP is a predatory lender and that it is a matter of time before they start having complaints coming out of the state of Missouri. I just recently revoked my ACH with them on XX/XX/2021 because I discovered that I am a victim of Identity theft. 10 days before a payment was to have came out of my account which was plenty of time for that to have been done as their contract asks for 3 days. They replied to the email acknowledging the revocation of ACH withdrawals on XX/XX/2021 and to my surprise continued to withdrawal funds from my account on the XXXX. As soon as I revoked ACH they sent me to collections but my payment was not to pull from my account until the XXXX. I have emailed the support department and they will not respond. So in the meantime I have filed an unauthorized Ach transaction form with my bank. That money should not have been taken out and should be put back into my account. With Covid and people losing their jobs, and everything I am just surprised that RSVP wants to treat their customers this way. I already feel as if I have been preyed upon.
02/01/2019	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive notice of right to dispute	DE 19720	Web
The original creditors were predatory loans that I took out for a family member. I was contacted by XXXX several times and requested a debt verification letter. The letter was never sent. The representatives contacted me on my home, work, and mobile phone many times per week. After much pressure, I pulled my own credit and saw one account that I recognized and agreed to a payment arrangement for that account. While paying off this account, the representative told me that XXXX had another collection account that I needed to set up payment arrangements for. The representative assured me that as long as I made regular payments, the second account would not be reported. I paid BOTH accounts in full only to find out that the date of first delinquency had been reset to the date I actually paid them off ( XXXX 2018 XXXX. I sent e-mail messages and sent letters through the XXXX Postal service and XXXX has not responded. I called and spoke to a representative who told me there was nothing she could do. When I asked her to escalate my case she said that they do not have an escalation process. I disputed the information through all three credit bureaus and XXXX has confirmed and updated the accounts with inaccurate information.
09/23/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	MO 64804	Web
I had ACH debit set up for this loan. I have been paying regularly without issue. I contacted about refinancing the very high, predatory rate. The customer service representative states I can not speak to anyone about refinance and early pay off was not an option. I asked they stop my ACH withdrawals. He hung up on me. My next due date the ACH payment was taken out. I called back and stated I wanted an early payoff. I was going to refinance with another company. I was made to hold for extraordinarily long time. Again ACH debited. I finally sent an email explicitly stating I was contacting this entity and they no longer had permission to access my account. The ACH stopped. They began to call my work place. I asked it stopped. It did not until I threatened legal action. They are aggressive, predatory lenders who bully and harass people. I have no issue getting back on track but now they have forwarded me to the legal dept and charged fees. I have used multiple online lenders without issue. This company is overly aggressive.
05/22/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	SC 299XX	Web
The RSVP I took this out on or about XX/XX/2018 in the amount of {$3000.00}. Before my hardship, I paid your firm faithfully {$230.00} bi-weekly. I called to see if they could help me before I defaulted on my loan. NO remedy besides you can make partial payment but then you have to pay the upcoming installment payment. I can no longer make that payment. I tried negotiating a payment plan, but their offer was unreasonable. They told me that they couldn't apply the payments I made to date to my balance and their payment plan was you have to pay initial payment of {$230.00} and then the remaining balance in 2 weeks. Also the rep stated she could see if they could extended until 30 days. I told her I'm unable to pay that. The amount principle that was applied each time to my loan was approximately 18.00.
10/29/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	AL 352XX	Web
I borrowed {$2000.00} during the XXXX XX/XX/2020, due to financial XXXX I was in XXXX XXXX of needing the loan or my family and myself wouldve been homeless. This Companys interest rate is ridiculous. The interest rate on the loan was 231.47 %. I ended up paying them {$7000.00} for a loan. Thats because I paid it off early. If I had continued to pay them through the end of the loan period. I wouldve paid them a total of {$9800.00} just to borrow {$2000.00}. This is highway robbery to consumers. They shouldnt be allowed to make this type of money off of poor people. Who are struggling trying to make ends meet. Some people dont have a choice or no where else to turn. Theyve taken advantage of hard working citizens. They shouldnt be allowed to operate as a business.
07/15/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	DE 19802	Web
I was going through a financial hardship and I needed to make a payment arrangement for payment. So on XX/XX/2022, I called RSVP loans and asked to speak to my account manager, I was transfer to XXXX I the collections specialist for RSVP loans. I explained to her that I know I was one day late and I needed a payment arrangement. She was very rude and told me that she was the one who could approve or deny a payment arrangement and that they were going to take legal action against me ( and I was only a day late ). She also stated that i was 30 days late which was not true, the last payment I made was on XX/XX/XXXX. I was never notified that I had a new account manager. I then called a customer service representative and he set me up with a payment arrangement.
03/21/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MO 650XX	Web
I have called and emailed RSVP many times since XXXX to have the bank account information updated for my loan payments. To date the information is not updated, resulting in missing/late payments. I have been charged their very high rate of interest on the missed payments balance and the missed payments have been submitted to my credit report. They recently threatened legal action although the late/missed payments are a result of their error and failure to follow my instructions. I have followed their instructions on how to have my account updated for each of my attempts. There was a recent phone call where RSVP admitted their error but did not reverse the undue interest and they still have not updated my account.
12/17/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	WI 53402	Web
I contacted RSVP Loans to see why they were calling me 2 to three times a day everyday I wanted them to lower the payment they refused to work with me then continued with a lecture I hung up. They continued to call me everyday so I sent them a cease and desist order which they still are violating through e mails which I am saving they are sending them every other day. I've warned them of the violation they just don't get it .Its a shame a company wont work with the consumer.
10/03/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	WI 531XX	Web
I took out a loan through RSVP Loans & am having problems paying the {$300.00} every other week payment. There are NOW contacting my family members, which I called them & told them they could not do. The gentleman on the phone said " they can do whatever they want to try & collect the money from me ''. They think they can intimidate me but I know if I ask them not to contact me family or myself, they have to cease communications.
11/13/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	AL 366XX	Web
I received a letter to apply for a loan with their company. I uploaded all requested verifications and was denied. However, the only reason for the denial was " unable to verify application based on documents you provided. '' I called ( XXXX ) to see what could not be verified, and the lady I spoke to stated she could only tell me the same thing my " Notice of Adverse Action '' stated.
03/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 95351	Web
Company sold loan to a debt agency in XXXX of XXXX, I made payment arrangements with the debt agency XXXX and was making monthly payments. Loan was paid off in XX/XX/XXXX and in XX/XX/XXXX RSVP loans reported the full amount of the loan on my credit report. Contacted the company and they were unwilling to do anything about the error in the report
04/25/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 95209	Web
I called the company to update the account status and balance. They confirmed that all was settled and paid in full. However, my credit report is still showing the wrong account status and balance.
12/02/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 95008	Web

01/26/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	MO 64116	Web

01/06/2022	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	CA 94578	Web

11/24/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	WI 53217	Web

07/09/2021	Yes	Debt collection Payday loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	MO 64505	Web	Servicemember

11/30/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	MO 63132	Web	Older American

08/27/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 90710	Web

07/01/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	AL 36108	Web