| 05/15/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I contact Royal Untied on XX/XX/XXXX to refinance an investment property I have. At first the process was going relatively smoothly as I had just used Royal United in XX/XX/XXXX2020 to refinance another investment property. On XX/XX/XXXX2020 I was told I needed to get an appraisal on this property since I was looking to do a cash out option. The price I was quoted for the appraisal was {$530.00}. I paid the {$530.00} and contacted the appraisal company to get it all scheduled. The appraisal company told me it was {$730.00}. I contacted RU to find out what the issue was, RU told me it was {$530.00} and that was correct. Then RU backtracked and said nope it would be {$730.00}. I paid the remaining {$200.00} to get the appraisal done. The appraisal was completed on XXXX/XXXX/2020. I started to have a very difficult time reaching anyone from RU for any updates as to the progression of my refi. I would go days if not almost a full week without hearing anything. Finally on XXXX I received word back that my loan was being made lock ready but since the appraisal came back higher than expected we had to wait on new pricing, I would get that update today. On XXXX I had not heard anything, I reached out to RU. No response. On XXXX my refi was being made lock ready today, options would be sent over in a few hours and to plan on closing the following Monday. Since I received a tentative close date, I contacted my lawyer to change the deed for the property ( This was previously gone over with RU that to refi this property I would need to remove it from the XXXX we were just waiting on the close date before making the change ). XXXX the deed changes were made. On XX/XX/XXXX I received word from RU that the prices were really bad right now and I needed to wait to Monday to get those. On Monday XX/XX/XXXX RU sent over pricing, I approved and was scheduled another closing date of Thursday the XXXX. On the XXXX later in the day I was asked for nurmerous different documents from RU. I am still unsure to this day why these were not requested before, since we have been working on this loan for a month and I had already received the approval and 2 different close dates. I sent over all the requested docs within minuets. I was told I had to add my husband to the loan, since we are 50/50 owners in the XXXX. RU sent over docs for him to sign, we sign immediately. On XX/XX/XXXX ( 2 days later ) I asked for an update I was told we have to move the closing to Friday the XXXX since there is a 3 day rule from signing docs to closing date. I approved the move to close Friday the XXXX. On XX/XX/XXXX I sent an email to everyone involved ensuring we are good to close tomorrow the XXXX- never heard back from RU. XX/XX/XXXX first thing in the XXXX I sent another email asking the status and are we still good to close today. The title company responded and that they are not hearing back from RU and don't have all the docs that they need. I reach out directly to RU they said " they are still trying to get everything together ''. XXXX said if they don't have the docs by XXXX we can't close today. Hours went by and no word from RU. Little to say we didn't close on the XXXX as RU wasn't able to get it together. On XX/XX/XXXX I received word from RU that they had me put the deed into the wrong name, now that my husband was on the loan I needed to add him to the deed. I pushed back HARD in an email to everyone involved stating that we needed to get it together. We have been going back and forth for days/weeks and no one seems to know what they are doing and making changes all of the time. Each time I have to change the deed it costs me attorney fees. If I HAVE TO I will do this but it cost more time and money. I was told to make the change. I did do within 24 hours. XX/XX/XXXX sent the updated deed to everyone involved including title. Another member of RU email me asking for 3 different statements and a few other documents that had already been sent over. At this time I was super frustrated and called this person asking why RU is still asking for different docs after a month in and especially ones that have already been sent over. He said " ops I guess I over looked it in my email ''. I sent over the other statements he was requesting that way we didn't have to do conference calls with all the different lenders. This was at about XXXX. I called him once the email was sent to let him know all docs were sent. Never heard back. At about XXXX I received a call from XXXX XXXX trying to get conference calls with the lenders. I asked her if she received the statements I had emailed over to RU, she stated no that she hasn't heard from RU since XXXX this morning. I emailed over to her all the 3 statements, she thanked for VERY much for not having to do the conference calls as they are a pain and super time consuming! The call took about 15 min and she stated all was good. XX/XX/XXXX I sent and email to RU asking about the status. No response. 2 hours later I emailed again, still no response. I called RU and spoke with one of the individuals I had been dealing with ( not the friendliest or the sharpest ), he told me he was waiting on an update from his " boss '' that is why he wasn't responding to anything. Finally later in the day I received an email from RU that they would not be able to close because on one of my properties I had applied for a forbearance. She quoted to the guidelines in the email. I tried to reach anyone from RU on the phone to discuss no luck. I texted my contact from RU, who stated she was in meetings and would call me later. At about XXXX that night I got her on the line she told me she was super sorry, normally she would not say this but because we knew each other ( kids go to the same day care ) she told me that my file was just not handled properly, the ball was dropped numerous times on their end etc etc. As irritating as that is to not be able to close, if the guidelines changes I understand BUT my question was WHEN did RU find out about these change in guidelines. I ended up contacting XXXX XXXX who is a manager with the company, my husband and I were both on the call. XXXX stated that RU was made aware of the changes on or around XXXX this was when the initial statement was sent out to all RU members that something was coming down the road and to inform all RU customers to NOT proceed with any forbearance on their properties. I was never informed of this. When I asked why I was never informed of this I was told " well Ms XXXX didn't think to inform you because you were doing friends and family pricing so she thought the rules wouldn't apply to you ''. I stated to XXXX that I racked up hundreds of dollars in attorney fees changing the deed around when they knew about something and didn't inform me of the change. That is not right. I should have been informed just as all other customers about the potential change. XXXX said he was going to try and see what he could do and let us know. We discussed taking the property in forbearance out of forbearance and that may help. My husband and I did that immediately paying 2 monthly payments at once. I followed up with XXXX to let him know, he reached back to his " back office '' and would let me know. Days later he told me there is nothing they can do my account still stated that I previously had a forbearance that was approved on XX/XX/XXXX. BUT that there was going to be some update to the guidelines on Thursday the XXXX and he would let me know an update then. On XXXX about XXXX I had not heard anything so I emailed XXXX, never heard back. Monday XXXX XXXX emailed me back and stated that no updates came in that would help me at all, but he would let me know if anything came about that did. He sent me a copy of my appraisal and told me good luck, basically. I emailed him back thanking him for the appraisal ( which I already had ) and asked to be reimbursed for my attorney fees as those 100 % could have been avoided if RU had told me the update in the beginning of XXXX. I received no response. I waited 48 hours and sent a more in-depth email to XXXX detailing my request further, that the total attorney fees for me to be made whole again would be {$780.00}. My attorneys fees began on XXXX thru XX/XX/XXXX, with one more change needing to be made to bring the property back to where it was before. XXXX responded pretty quickly with a short, he will send over to his compliance department who should respond back with 48 hours. Low and behold within hours of that coming back XXXX responded that his compliance team/department reviewed all of the information and would NOT be reimbursing me for any fees. This is a part of the email with the reason : " As such our communication to borrowers in the pipeline with specific directions not to pursue a forbearance was not pushed out until XX/XX/XXXX. Since your application for the forbearance was approved on the XXXX of XXXX and likely applied for much before that, there was not anything we could do to avoid it. '' I responded back to XXXX immediately and told him multiple things but 2 of the main ones were : 1 ) I still was NEVER informed about any change on the XX/XX/XXXX. 2 ) I continued to be told me make changes to the deed which cost me more and more money after the XXXX of XXXX. I followed up with a call to XXXX 's supervisor XXXX. I have yet to hear back from anyone with RU in regards to this matter. The appraisal cost is a lost expense. That was ordered and completed prior to any information about forbearance being sent out. But that was still {$730.00} out of my pocket. I was told a few times that RU new about the forbearance issues but I was just mistakenly not told. Then when I asked for the money to be reimburse to me the story and timeline changed. However, it doesn't change enough to cover all of the times I was told to change the deed AFTER the " new timeline '' of XX/XX/XXXX comes out, and the fact I was still never told on the XXXX either.
|
| 06/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Mr. XXXX I need the name of the President of this Company - XXXX XXXX or something, The VP - XXXX XXXX ( sp? ) XXXX, did not think my calls warranted enough attention to call me personally. Must be too busy getting associates to call within three minutes of a XXXX XXXX Inquiry.
I wish to file an official complaint for the horrendous and what I view as fraudulent practices of Royal United Mortgage LLC.
So Ill Start with 1. The Consumer Financial Protection Bureau 2. Then check Regulation Z of the Federal Truth in Lending Act and submit my issues.
3. Then see if FHA, XXXX XXXX or XXXX XXXX can, with their expertise in mortgages I lack, review the 4. Finally XXXX XXXX where this mess all started.
5. I am formally requesting a transcript of the calls made to and from Royal United Mortgage as well regarding this loan application.
Home mortgages are one of the most important and financially significant decisions a person will make. I was mislead, I was provided documented, wrong and inaccurate information both in emails and taped phone conversations, and the whole situation has been handled as poorly by Royal United Mortgage as possibly could be.
I would hate for unsuspecting other people to have to go though similar circumstances with a financial decision of such significance.
I will provide a complete email trail along with my comments. The emails, along with the recorded calls should allow the regulatory agencies to make a decision they are much more educated about this mortgage process to review and see if things were done per law, or if from my uneducated mortgage background, just a sweat shop sales shop. I do not know the regulations so I will yield to their expertise.
Three weeks after being reassured All looks well, should be no problem, and after forking out {$420.00} for a home appraisal, with significant pressure tactics, I get an email yesterday from Royal United I have to pay off {$10000.00} in debt We need these two debts paid off before we can close : From : XXXX XXXX Sent : Thursday, XX/XX/2018 XXXX XXXX To : XXXX Subject : Two Debts -- Need Paid Off Before We Can Close Importance : High Sent from Mail for XXXX XXXX From : XXXX XXXX Sent : Friday, XX/XX/2018 XXXX XXXX To : XXXX ; XXXX XXXX ; XXXX XXXX Subject : RE : Two Debts -- Need Paid Off Before We Can Close Take whatever action you feel is appropriate, as we have done nothing wrong to you. We have made every effort to provide you the services you came to us for. Our policy is that we do not share our internal records. Consequently, you should not expect to receive the recordings. I, and the rest of the Royal United team, wish you all the best in your endeavors.
Regards, XXXX XXXX Regulatory Compliance XXXX Office : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX Royal United Mortgage LLC. NMLS # XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, IN XXXX Equal Housing Opportunity From : XXXX [ XXXX : XXXX ] Sent : Friday, XX/XX/2018 XXXX XXXX To : XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX Subject : RE : Two Debts -- Need Paid Off Before We Can Close External e-mail, think before clicking a link or opening attachments.
Mr. XXXX I certainly am no loan expert. So I will refer this to the original regulatory folks I indicated in the letter. I need their expert advice as well as that of Royal United Mortgage, so I will need to get the transcripts of all these calls since there is so much information going around. Again I am formally requesting these transcripts and would like to know when I can expect top receive them.
I am not sure about the details of your summary below since this of course is something folks like me dont do but probably for a few times in their lifetimes, so, though some of the things you list below sound strange and untrue, again the loan jargon is a bit of a new world for me. Hence the need for transcripts and to have regulators independently review.
Maybe you folks did, as you insist, everything correctly. To me it all just seemed like high pressure boiler room sales talk. 20 Years in the Financial Services industry certainly presented the best and worst of sales folks Thanks for the response. I am sure well be in touch. Please give me a timeframe on getting the phone transcripts so I/we can move forward to getting this independently reviewed.
Best Regards Sent from Mail for XXXX XXXX From : XXXX XXXX Sent : Friday, XX/XX/2018 XXXX XXXX To : XXXX ; XXXX XXXX ; XXXX XXXX Subject : RE : Two Debts -- Need Paid Off Before We Can Close We spoke for 30 minutes on the phone yesterday morning about your loan. You shared with me that you were committed to getting the loan done for your daughter. We talked about how your liabilities were a challenge and that we would likely have to pay something off to have your debts in line for your income to support a 15 year payment. I specifically spoke of the {$9500.00} in assets we had verified and asked if you would be willing to bring money to closing to make this loan work. You shared with me that you would be willing to bring money to closing and could put together additional money if needed beyond the {$9500.00}. As a side comment you said that you would be willing to pay down the loan to {$60000.00} if it meant making this loan work. We would not have spent the time to put together the option if you had not shared that you were willing to consider an option that required you to bring significant money to closing. The option you were offered by Mr. XXXX yesterday is the option you came to Royal United for. It significantly reduced your interest rate. It put you in a 15 year term. Im sorry that youve changed your mind but we are at a total loss of what else to do for you. If there are other options you would like to see, please let us know.
Mr. XXXX has been instrumental in making sure I called you yesterday and making sure XXXX put together the new loan option for you. He has been following your situation closely. However, based on the communication youve had with Mr. XXXX, Mr. XXXX, and myself ; there is no value Mr. XXXX would be able to add to the discussion. Weve shared with you everything there is to say. The chain of e-mails you provided shows an honest lender working to get the financing you requested. We stand by the work that we do.
If you would like to pursue getting assistance from another lender, we would be more than happy to transfer your appraisal to them to assist with that. Let us know if you would like to go that route.
Regards, XXXX XXXX Regulatory Compliance XXXX XXXX : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX Royal United Mortgage LLC. NMLS # XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, IN XXXX Equal Housing Opportunity From : XXXX [ mailto : XXXX ] Sent : Friday, XX/XX/2018 XXXX XXXX To : XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX Subject : FW : Two Debts -- Need Paid Off Before We Can Close External e-mail, think before clicking a link or opening attachments.
Greetings XXXX This mortgage process has just crossed a line to which I view as unacceptable See attached, this is the worst Company I have dealt with in many years. Kind of stunning your VP XXXX - doesnt return phone calls. Too busy for client issues? Seems to be basic bad judgement but I am certainly no mortgage expert and maybe this is the way things are handled in the mortgage industry. After three weeks of everything is fine your experts yesterday tell me I need to come up with {$10000.00}, and WHEN WILL I DO THAT. ALL I WANTED WAS A SIMPLE 15 YEAR MORTGAGE FOR MY DAUGHTER AND HER XXXX YEAR OLD SON XXXX XXXX XXXX Sent from Mail for XXXX XXXX From : XXXX XXXX Sent : Thursday, XX/XX/2018 XXXX XXXX To : XXXX Subject : Two Debts -- Need Paid Off Before We Can Close Importance : High XXXX, We need these two debts paid off before we can close : Please let me know the game plan and on when you can get these paid off.
Thanks and XXXX bless, XXXX XXXX Loan Advisor NMLS # XXXX XXXX Office : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX Royal United Mortgage LLC. NMLS # XXXX XXXX XXXX XXXX XXXX XXXX, | XXXX, IN XXXX Equal Housing Opportunity
|
| 01/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX I was contacted by Royal United Mortgage via a Request I submitted via XXXX XXXX.At the time XXXX XXXX contacted me and we discussed options for a cash out refinance. He stated he could lower payments, and provide cash back for me and beat others costs etc... I questioned him on costs and rates he would not send everything. On XXXX XXXX I asked again and stated I needed it in writing the best he would do was send one word emails "XXXX" and "Opt1. 4.250%,Opt2, 4.250%, Opt3. 3.625%" in separate emails as we were discussing costs and options. I agreed to go with Royal Mortgage to perform a Cash-Out Refi and selected option 1 of his 3 options. This was a cash-out refi at 4.25%, XXXX origination fees, XXXX closing costs (including appraisal XXXX) for a 30 year mortgage, 75% LTV pending appraisal #'s. My estimate was XXXX (Actual appraisal came in at XXXX). We also discussed paying off the $7100+/- due on a truck I own. I also stated several times from the beginning that this is an investment property and not my residence that NO mail should be sent to this location and gave him my current address (since then multiple items have been mailed to the property). When the initial appraisal and paperwork was time to sign he wanted to call and discuss as I was signing and kept insisting we just do it as he talked me through it.... There were several very high costs associated with appraisal, total fee's over $7100 dollars! He assured me that he had to report the highest possible fee's but the rate was locked and those numbers would come down substantially. I again pointed out this was an investment property since the previous form said personal residence, I was reassured it was corrected and just a typo. (Dodd-Frank was mentioned during this call as reasoning for all of this hassle.)After the appraisal I was sent two different closing cost statements nearly back to back... I tried to question XXXX, and his coworkers (XXXX XXXX, XXXX XXXX, XXXX XXXX) via the phone however 'XXXX' was unable to locate any of them in the office on XXXX XXXX when I had tried to call. So I sent XXXX a text message (since he has answered those in the past rapidly), in the text I asked XXXX to review his numbers as they were not what was stated to me previously. He said he would and this morning at XXXX eastern XXXX.XXXX, he called and apologized for the couple of fee's that were not taken out. These fee's amounted to around $350 dollars which still didn't add up to my XXXX appraisal fee. I asked him about the XXXX and other large sums listed on the closing documents, he stated that because my loan wasn't as large now that the appraisal was XXXX lower, that I was being forced to pay more, and also that it was an investment property. I disagreed that this should never be the case and said that's not what he stated earlier and quoted the previous XXXX in fees total (XXXX origination, XXXX closing) and that the rate should be 4.125%-4.25% APR as was also mentioned previously, not 5.253% as stated in the closing disclosure. He kept reiterating the same thing saying yes but your payments are exactly what I told you they'd be... In order to get off the phone I told him I'd think about it, and after thinking about it, I feel I was outright lied to. In my opinion this amounts to fraud, and illegal deceptive banking practices.When XXXX called back the next day he again tried to get me to agree to sign the document to complete the loan, I disagreed with the extra points & fees they were now charging and listed the terms I was told. He didn’t seem to remember anything he told me and since I stated our communication from this point will be solely via email so that it is documented and excused myself from the call while he stated he would see what he could do on the numbers. I said unless it is exactly as I was told it would be, I’m not interested.Since I declined I was harassed with up to 7 calls and texts messages per day for several days until I threatened them that I would report them to the Consumers Financial protection Bureau.Then on XX/XX/XXXX I received a text from “XXXX XXXX, Assistant Vice President of Client Experience Team” I instructed XXXX. XXXX that I was on vacation and if he wanted to discuss the issues I would be available at XXXX on Thursday, XX/XX/XXXX. He did not call at that time while I blocked out calls and waited for him to contact me as he stated in his text he would. Just another case of a Royal United employee not following through with what they stated they would!Since XX/XX/XXXX I have received two missed calls from Royal United when I have stated numerous times to only contact me via email and only if they'll put what they promised to paper.
|
| 09/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I started this process unfortunately through XXXX XXXX not knowing pressing enter would turn into phone calls from all the lenders available. I got in contact with Royal United Mortgage and the lender seemed to be less pushy so i proceeded with the loan process. I told him I wanted to pay off all loans, refinance my current mortgage, and get some cash to do repairs. I gave him all the information he requested in regards to my pay, the amounts owed and what we wanted for cash. We initially requested XXXX cash in hand which would have came to a loan amount of XXXX. I told him our house should appraise for around the XXXX mark give or take. I gave this number because 6 months prior we had 3 realtors give us the XXXX mark to list our home to sell. The lender looked at the information and said it should not be a problem that we could get 80 % of the appraised value and that we would be below. So i agreed to pay the appraisal fee. The appraisal came back at XXXX way below the value. Now two things happened from here. One the lender quickly told me that he would not be able to do the loan because now they could only offer 60 % so he tried to sell me a loan that we did not want. Second i asked for the loan to be reviewed. I repeat I asked for the review he did not even mention it. He even stated that only 1 out 10 reviews get changed. Low and behold i am one of those ten. It only took another two weeks for the review to come back. Now before this happened. He told me that if the loan comes back at XXXX i should be able to do the loan. I said we need to change the amount to XXXX and he again said that should be fine if it came back at the XXXX. The review came back at XXXX. He again changed the terms telling me he would not be able to do the full amount i asked. He then tried to sell me on switching to a FHA loan. I told him i was not interested. He repeated the FHA option numerous times. Then told me the appraisal wasnt high enough for what we requested because now it shows my income was not high enough. The only reason i even agreed to the appraisal was because i was told that i was way under and there would be no problem in getting the amount requested and thats even with changing the amount by XXXX. Now during this process of waiting for the review i checked my local options and found a local lender that agreed to do the loan with what i was requesting. He said he would be able to use the appraisal from them. So i called and have requested the appraisal in the original format over a week ago and still have not received what i am asking for. I have been told by the lender and two of his managers that i would be sent the appraisal. Every phone call however which was daily they tried to convince me to stay with them. They finally got to a close amount of what i was requesting and this was through the lenders manager. I asked what the rate was going to be and he checked and told me twice that it would be 4.75 i said fine lets get it written up. So again i had to wait and three days later they came back with the final and the rate changed to 5.0 % and the amount was less again. SO everytime i have talked with this company they have gone back on what they said they could do. Also starting the process i was told i could close in shorter period of time, its on day 47 of this. I asked for the orginal formatted appraisal a week ago. Even last night they said they would match the other companies numbers and then said they couldnt today.
|
| 07/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Royal United operates a completely fraudulent business. Nobody should use them.
First, I repeatedly asked the Loan Advisor at Royal United for the loan costs. He never provided an answer. It was only when I signed the application that I learned, for the first time, that Royal United was charging an outrageous 3.5 % origination fee. The industry standard is .5 % to 1.5 %. Im also told that Texas has a 2 % cap on origination fees. I asked for my loan application, which shows this origination fee, but Royal United never responded. I was also charged {$600.00} for an appraisal. The industry average is {$300.00} at the high end. Royal United should not be allowed to hide costs from consumers, especially when directly asked about the costs.
Second, Royal United repeatedly assured me that the loan would close. The Loan Advisor specifically stated by text, Just ran it through underwriting and got the approval. XXXX weeks later, right before closing, the Supervisor informed me that underwriting had denied the loan for declining income, even though my personal income has consistently been at $ XXXX per year, which I provided to Royal United from the start. I also XXXX a couple income-producing XXXX outright ( of which Royal United requested leases and insurance policies ), I have a credit score XXXX, and zero debt. So, there was no reason that I should have been refused a loan outright. Royal United should not be allowed to make misrepresentations that the loan has been approved by underwriting, and then deny the loan.
Third, when I first started communications with the Loan Advisor months ago, he was sending me pre-approval letters to submit with my purchase offers at over {$100000.00}. I had also informed Royal United of my personal income amount right from the start, as I wanted to make sure it would not be a problem. And now Im told that I cant get any loan amount, zero, despite the {$100000.00} pre-approval letters and despite being told that the loan was approved by underwriting. Royal United should not be allowed to send pre-approval letters that apparently have no actual merit.
Last but certainty not least, I ultimately decided to do a cash-refi out of the property I was living in, rent it out, and buy a new property that I would live in. I told the Loan Advisor that I was going to rent out my current property, i.e. the property that Royal United was refinancing. I have now learned that it would have been mortgage fraud to do a refinance on my primary residence and then rent it out, because there is an intent to use as your primary residence provision within the loan- the loan documents that Royal United never provided to me upon my request. While I never received a copy of my application and loan documents that I had requested, the loan was not set up as an investment property loan. The Loan Advisor also told me over the phone that after I closed that I could put my current residence ( that I was planning to rent out ) under my LLC as long as long as I didnt miss a payment, that I just had to wait a day to transfer the deed. I am now informed that it would have caused my loan to be called due in full. Royal United should not be allowed to commit and advise consumers to commit mortgage fraud with impunity.
|
| 10/09/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was contacted by XXXX XXXX of XXXX XXXX XXXX I gave her some information on XXXX XXXX she contacted me and said I was approved for the loan, but I have to get an appraisal for {$450.00} from this specific company that they go through for appraisals I told her I did n't have that type of money obviously looking at my income that is nearly half of my monthly income so she knew that I was borrowing the money she told me and the borrower on speakerphone that will be closing in two weeks and I would be able to give the money back, the appraisal company help my money for over a week and did n't do an appraisal within that time she contacted me and said I was denied and I asked about my refund she said she would talk to her manager the next day when I contacted her she said I was asked me if I was excited because I 'm approved they sounded different underwriter and not to worry so that day or the day after the appraiser came out of course to do the appraisal. XXXX had put somewhere in some paperwork that my house was worth {$90000.00} the appraisal came back for {$73000.00} I would have never estimated so high but somehow she came up with that *she also lied to me and told me that the APR was 4.7 when he was actually 5.6 for the proposed loan she actually lied to me twice and told me I was approved for the loan obviously because I 'm not, she misled me to believe I was approved, I did not have to agree to do the appraisal, had I known I was denied but she lied to me and told me that I was approved. Now she refuses to respond to correspondence in her company is not cooperating and giving me my money back. It 's already been a month she told me and the borrower that we will be closing in 2 weeks so I could give the money back with the cash out and it 's been over a month now, I still have to pay back that money to the borrower They Do n't Really Care that the loan did n't go through she said we will be closing in two weeks and so I was expected to pay this money back in 2 weeks unaware that being so misleading was part of professional courtesy. For now the law and compliance Department of XXXX XXXX mortgage is doing an investigation on recorded phone calls to see if she told me that she would give me a refund on my denial. It seems very condescending why would she make that type of insurance when she had told me I was approved? I need that money back.
|
| 03/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am in the market shopping for a refinance to cash out on some of the equity to pay off higher interest debt and remove MIP. I want to shop lenders on the cost to close. From what I understand if lender pulls my credit report, they should be able to provide me Loan Estimate. I originally went through my current mortgage lender and received paperwork showing cost to close, etc. This offer did n't pan out due to bank later telling me they ca n't offer cash out in Texas due to not having a physical presence there. While putting my intention out for refi via lending tree, I received calls from XXXX XXXX XXXX # XXXX @ Royal United Mortgage XXXX # XXXX. After going through all the details which I believe involved running my credit, XXXX began boasting on how much he would save me. The object here is not what lenders are saving me, but what refinancing & cashing out equity with MIP would save me. XXXX provided a proposal document with offering - however it left out all pertinent lender costs. While we reviewed his document on the phone, I asked him for a breakdown of the costs. I explained I am shopping for best deal ( costs to refi ) and would like to use document such as Loan Estimate to compare. He immediately said he could n't provide the documentation because it was a government/legal document that would hold him accountable to should the market change. He sounded irritated - said he could only go over those costs on the phone.I also referenced that its the advice of the CFPD to get Loan Estimates and shop lenders for best deal .Is this one of the reasons the change happened in XXXX 2015? To hold lenders true ( as possible ) to the loan proposal against what occurs when closing? He also tried to steer me away from the topic and tried pointing me to links on the lender reviews. I responded, " how different has the rates/costs been in the last 30 days? '' I also referred to the CFPD advice on getting Loan Estimates and shopping. He ended up telling me I was n't being smart for asking for this. I hung up on him.
Once they run your credit ( regardless of charging credit report fee or not ) and gathered all pertinent details on myself, should n't they be able to provide Loan Estimate?
Please let me know if my understanding is mistaken around getting a Loan Estimate document from a lender.
|
| 08/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Since you closed the complaint no : XXXX, I want to bring to your attention further fraud by royal united. In their response they said that we applied for loan on XX/XX/XXXX, and gave them permission to charge appraisal on XX/XX/XXXX. Infact, XXXX XXXX, their agent called us almost at XXXX to get our credit card details, we were exhausted and half asleep. We asked him why does he need the credit card so soon, we don't even have a proper response from the seller not even an inspection date. He said it's just for record and will be charged only 10 business after inspection with the consent of buyer and seller and only if the inspection report is satisfactory. Infact, even our broker asked us why is your mortgage company taking your credit card details for appraisal prematurely we haven't even heard from the seller about final inspection date, then we informed her that XXXX said he won't process our loan without the credit card, it's just for deposit. We didn't give him permission to charge our card one day after loan application. Why will we apply for loan on XX/XX/XXXX and ask to charge on XX/XX/XXXX? They also agreed that appraisal was supposed to take place on XX/XX/XXXX with our consent. Then how and why did they charge us on XX/XX/XXXX without an inspection report and without consent from seller and buyer. Firstly, how and when did appraisal company go to the sellers house without sellers permission from XXXX until XXXX XXXX to have the report ready to charge us by morning XXXX XX/XX/XXXX considering we only applied for loan on XX/XX/XXXX. Also, they agreed that the report of the house is not satisfactory then why did they fraudulently charge us and continue to misrepresent and misguide us. Why did he call around XXXX asking us to provide credit card details under the pretext of it being a valid loan process? They also contended that we don't respond, well we have tried calling them over 30 times, they ignored us. Have taken our money and left us stranded. They continue to harass and frustrate us to the point where we've lost trust in the system. I hope you can atleast recognize their fraudulent behavior and direct us towards the right path against such scammers. Thank you. Find attached, date of charge and outgoing call list
|
| 12/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for pre-approval of a mortgage in XX/XX/XXXXXXXX with Royal United Mortgage. I provided all requested documents and discussed my employment and income during the pre-approval process, and I was pre-approved around XXXX XXXX, XXXX, though it's not clear as the point of contact at Royal United forgot to send the pre-approval and only provided upon my inquiry on XX/XX/XXXX. I went under contract on a home and had closing scheduled for XXXX XXXX, XXXX. Royal United was included in all relevant communication by my realtor and myself. On XX/XX/XXXX, one day before my closing, my realtor reached out to confirm the amount needed for down payment and closing costs. At this point, the point of contact at Royal United replied by email that the loan could not be written without my XXXX tax filing, which would be impossible at that time as XXXX had not concluded. At this point, no relevant information or employment status had changed from the information I had submitted previously. I repeatedly tried calling the point of contact at Royal United, and he did not answer his phone. I called Royal United 's phone tree and was able to reach the point of contact 's manager who told me he would investigate. I called the manager back after about an hour, and he told me that this should not have been pre-approved and I should not have found out about a problem with the loan the day before closing. I asked him if there was a way issue the loan, and he insisted I would need to submit a XXXX tax return before they could issue the loan. As a result of Royal United 's negligence, I asked him to have Royal United reimburse me the due diligence fee, earnest money, appraisal fee, and home inspection fee totaling approximately {$3000.00}, and he told me that I could just get the due diligence money and earnest money back, which I absolutely can not based on my contract. He also told me they would issue the loan once I submit my XXXX taxes, which is not valuable as the sellers were not willing to wait until XXXX to close the sale. I would like to be reimbursed for the approximately {$3000.00} I have lost due to Royal United 's negligence.
|
| 08/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I decided to re-fi with Lending tree. I was called by Royal United Mortgage and started the loan process. They quoted 3.25 interest rate. They requested the usual info, 2 yrs taxes, XXXX 's, XXXX 's, bank statements and social security info. I took pic 's of all that with my phone and sent it to XXXX XXXX. Over the weeks I would talk to a XXXX also. He would request info I had already sent and I would have to send it again. I was told the appraisal would cost {$390.00}. So I paid it. Then I was told another {$130.00} because it 's a duplex. Paid that too. Then I received a email on some of the paper work and noticed my interest rate was now 3.50. When I called I was told it was n't locked in because they were waiting on the appraisal to come back. I was ready to cancel everything but XXXX XXXX called and gave me the 3.25. He failed to mention that would cost {$4500.00}. I was also told to expect my escrow from XXXX XXXX XXXX to be mailed to me as soon as they were paid off. That did n't happen. XXXX XXXX told me 2 weeks later that they notified Royal united they would deduct the escrow from my mortgage balance. Someone failed to tell me. Even the closer told me to watch for the check. I called XXXX XXXX right after closing and ask for a hard copy of the appraisal for my records. He promised to send it right away. That was 3 weeks ago. A few days after closing XXXX rec 'd a letter from Social security. It seems XXXX XXXX opened up a online account in my name. Why? XXXX XXXX said it was to verify my amount I rec 'd every month. PROOF. I had sent them XXXX items of proof. # 1, awards letter stating what I would be receiving for 2015. # 2 XXXX from S.S. # 3, bank statements # 4 taxes. What more proof was needed. He told XXXX XXXX I gave him permission. THAT DID N'T HAPPEN. I went with their mortgage co. in blind faith. I had never heard of them but they were tied with Lending tree who is well known. They took advantage of that. I am almost XXXX yrs old. I have never had such a nightmare with a mortgage company like Royal united. Now when I call there, they wo n't answer. That 's why I 'm taking this next step.
|
| 02/17/2020 |
Yes |
- Mortgage
- Reverse mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
we took our loan out with royalUnited in XX/XX/XXXX. It all seemed a bit shady, It was a reverse loan, told they didn '' t check our credit, but they did, said i had to use the equity in my home to pay these two loans, and valued our home at {$120000.00} but the pay off was {$72000.00}, so they told us when it was over, the loan used up all of our equity, so all of these years they have added charges to the loan and it is now XXXX. also .the interest is XXXX a month. total activity this month is XXXX. Now XXXX has bought the loan, and we have never seen anyone and on this these things are listed as transactions- XX/XX/XXXX dis-procharge pre D7p appraisal XXXX -no one has ever reappraised this pro. also XX/XX/XXXX inspection XXXX XX/XX/XXXX disb .pro..chrg pre D & P-others-XXXX.taxes XXXX , and this XXXX .i sent to them but was returned and told to pay court house, court house sent back said it had been paid by mortgage comp . so that was their over site. total for transaction was {$860.00} .these charges where also added.interest XXXX, monthly int/MIP/PMI $ XXXXMONTHLY INT XXXX ALSO - {$540.00} -mip amount $ XXXX- {$130.00} {$37.00} {$130.00} prin- $ XXXX- interest {$2100.00} mip- XXXX.. The guy that helped us was XXXX XXXX from the start, said call if had questions, so a week or two after closing called when things seem wrong, but said they had to let him go.. so this is a night mare we will die regreating, we can never pay this mess off. and it help no paying a payment, but if we knew all this before we signed we would not done it. We where financed at a local bank and not behind so here at XXXX we own no home. they own us.
|
| 08/24/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
I tried to get a refinance home loan from Royal United Mortgage XX/XX/XXXX. It was a VA refinance home loan. There was a problem with the VA that I did not know about. XXXX XXXX was the guy I was working with. He called me told me about the problem. I was scheduled for an appraisal that day. I asked him if he had cancelled the appraisal he said he did. They showed up at my house. I had them do the appraisal because XXXX XXXX told me he could get me another refinance loan. I called him after the appraisal was completed told him it had been done so we could go forward. He never returned my call or my text messages. When he first called me that day he talked nasty to me and told me that it was about time I finally remembered I should have told him earlier. I told him the only I remembered was the date he had given me I did not know about the problem with the VA. He has never returned my calls or text messages to help me get another refinance. I am out {$400.00} to these people. I got my home refinanced somewhere else I had to pay for another appraisal. These people will not return my calls or texts or emails. I also emailed the headquarters in XXXX. This guy is in Illinois. My credit score is XXXX. When XXXX emailed me the paperwork from the VA I called them was told I owed about {$23000.00}. But I could get a VA loan if I wanted more money. I do n't want to do that. Continued to try to contact XXXX XXXX and Royal United Mortgage headquarters. No answer. These people owe me {$400.00}. Was wondering if you could please help me XXXX XXXX XXXX XXXX.
|
| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I've been working with Royal United Mortgage company out of XXXX, XXXX, for 4 and half months, started on XX/XX/XXXX. Denied on XX/XX/XXXX. I was looking for a new small loan of XXXX for 30 years, on a second home because I was taking over the old loan from my brother. I have no other home loans, very good credit, income of XXXX, lots of assets, and just some normal credit card debt debt from a work project. The loan is for a home recently valued at XXXX ... no other loans on the house and its rented out for XXXX a month. I wanted a home loan as opposed to paying off the loan, because I'm earning 12 % on my money, so a small loan made sense. I'm retired, XXXX, so I don't have a regular work type paycheck, but I have plenty of income from various sources, so I would consider a loan to me extremely safe and a no brainer! Plus my wife is still working with a regular paycheck that could qualify by itself.
I spent 4.5 months gathering information for Royal, only to be asked for more and more documents. I also had to pay for a {$1200.00} appraisal in advance. They kept leading me on that everything was ok... than I was denied for insufficient income of all things after 4.5 months.
I have to assume I was denied for some other reason? My age perhaps, XXXX or the fact that my daughter and her wife will also be on the deed and they're XXXX... .or maybe both reasons? If I don't qualify who does????
|
| 10/20/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
Older American |
|
My wife and I applied for a home equity loan with Royal United Mortgage , LLC. We provided all the information to pull our credit. I mentioned to the loan officer XXXX XXXX that I had a short sale on a home in Illinois. She mentioned Royal United Mortgage underwrites their own loans and they can do hings other lenders could not. The attached documents will show that a few hours after pulling both of our credit reports, an appraisal was ordered through XXXX and payment would have to be made by us as Royal United Mortgage did not pay for that part of the loan and all other associated costs would be rolled into the loan. We paid {$450.00}. The appraisal was done it satisfied us borrowing the amount we were set up for. Then the week we were supposed to close the loan, here comes the underwriting problems. The same information in my credit report before the order of the appraisal is now a stumbling block to closing the loan. A subsequent conditional approval is very confusing after appraisal is paid for but loan not closed. I am requesting the return of my appraisal fee {$450.00}. The company and it 's loan officers should not promise what they claim they can do that other lenders ca n't. It is as if they lead you on, get your dollars and skin involved then, " Oh we ca n't do anything ''.
I do not need a {$450.00} appraisal of my property. I do need my {$450.00} returned.
|
| 12/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was seeking to refinance my current home mortgage. I looked at several companies and received Good Faith Estimates from a handful of lenders. One of those lenders that was under consideration was Royal United Mortgage. The loan officer is named XXXX XXXX. On XX/XX/2016, I was contacted by XXXX XXXX after visiting XXXX and requesting information on possible lenders. After reviewing the estimate he provided and comparing it to other offers I had, I chose to go with a different lending company. There had not been a closing. I notified XXXX XXXX of my decision via email on XXXX XXXX, 2016. I then received a letter in the mail on XX/XX/2016, from my XXXX homeowner 's insurance stating that on XX/XX/XXXX, Royal United Mortgage had amended my insurance to delete my current mortgage company ( XXXX ) and added themselves as my mortgage lender. This was completed without my knowledge and without a formal closing on the loan. I do not know what other changes to my other accounts they may have made. I do not feel that this was ethical or professional for them to make these changes prior to closing on this loan. I have notified XXXX XXXX in writing that I am livid over this matter ; that I will not be using his company 's services and that they must undo whatever changes to my accounts that they have made.
|
| 03/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
From XXXX, I tried to buy a condo for a primary residence that currently has a tenant contracted with the current owner. I wanted to move in as soon as possible but I was told that I can't until XXXX because the contract with the tenant will be over this XXXX.
I have told the mortgage company about this situation since thebeginning. They approved my loan and I provided all the documents they requested and even have signed the disclosure. In addition, I have paid all the money that I needed for processing.
My closing was supposed to be last Thursday, XXXX XXXX. I have paid for everything and I was ready for closing. But, the company said they can't process my mortgage any more and have to cancel it because I won't be able to move in 2 months. They said I will get a rent from the tenant until I move in and the home purchase can not be a primary residence but an investment.
However, I fully informed the mortgage company of this from the start. They said there was a miscommunication becausethey had to change my mortgage processer in the middle for whatever reason. They even admitted their fault.
However, I still got cancelled and haven't gotten any compensation for any of the financial damage.
|
| 06/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I started a loan process with Royal United Mortgage LLC and did not move forward with them, because they were charging way too much for the rate. 3.75 % for a rate of 5.25 % fixed.
Does Royal United Mortgage has to reimburse me for the appraisal fee? They charged me {$470.00}. I have attached the closing statement. I did not move forward.
After discussing with the loan officer on several occasion, that I would not be moving forward with Royal United, I was harassed. She basically told me, that I would not get any better deals inquiring anywhere else and that no other company would do anything better than theirs. She also said my credit was so bad and if I went with another lender, it would make my credit worse. Which I found out was not a true statement. I felt like she was scaring me into not, seeing my options.
She kept calling and emailing over and over again, to the point she contacted my job to get a hold of me. It was very stressful, it really put a lot of stress on this life decision I had to make.
It was a horrible experience. I understand they did the appraisal, which I did not use. I would like to be reimbursed.
|
| 01/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My husband and I applied for a refinance, loan with Royal United in XXXX and went through the whole process. paid an appraiser sent by and picked by the company that cost us {$440.00} on a credit card that we did not have to spend. we were assured the loan would go through and simple as long as house passed appraisal. We were denied because the mortgage company said when we refinanced in XXXX with another lender they added him to the loan and not the deed. So we were denied and out the money that put us further in debt. My husband was sick and in and out of the hospital. he XXXX XXXX in XXXX. I had a supervisor call still trying to get this loan approved. I told him my husband passed away and we did not need to go forward. Royal United just sent me a new email still checking our credit and trying to push this loan through. I sent them two more emails asking them to stop trying to get me a loan I did not want. I was upset with the company for not explaining all up front and telling us we could lose the appraisal money if we were not approved. this whole situation added and caused undo stress we did not need.
|
| 09/08/2015 |
No |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I applied online for a HARP loan and received a phone call from ( RUM ) Royal United Mortgage.
After verifying my credit score, mortgage payment history, and income, XXXX XXXX XXXX informed me that Royal United Mortgage would finance my mortgage which is at 6.99 % to 4.3 % in less than 30 days. I was told that certain debits would be paid with the cash advance, and I would not need to make a mortgage payment until XXXX, 2015. After electronically signing what I thought was my loan agreement, I was told I needed to pay $ # {$390.00} for an appraisal. After the payment of the appraisal cleared my bank Royal united Mortgage stated they could not do the loan. I DONOT believe RUM had any plans of refinancing my mortgage. I searched on line for complaints against this company and found many, many other consumers complaining about being denied after paying for an appraisal. I sent an email requesting a RUM return my {$390.00} and that I was filing FRAUD against them with my bank.
How can this company prey on consumers like this. I am a retired senior and {$390.00} is a lot of money for me.
XXXX XXXX
|
| 10/13/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
|
|
XXXX closing was done by a notary that did n't have a clue what the documents were that he was having me sign. Could n't answer any of questions. When I asked a question all I was told was I do n't know that is where you have to sign and if you do n't sign then the loan ca n't be closed. I was told all documents would be explained and I was told that if I submitted a voided check the funds would be direct deposited to my account, which I submitted but funding day some of the funds were wired to a holder of a previous home equity for a payoff ( which is fine ), The next day I received cashier checks made payable to companies for me to forward, which caused my pickup payment late and on funding day the cash out funds were wired to my account which caused an incoming wire fee that was not disclosed to me. The loan officer that was assigned to my account has stopped communicating. Apparently since he got his commission he is done with my account. I tried to email Royal United Mortgage to find out who I could discuss this with but my email was returned as blocked.
|
| 02/23/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
The company did not provide us with any formal application. Everything was done over the phone.
We sent a e-mail and call the company and explain we were not happy with their conduct.
XX/XX/2021 Dear Mr. XXXX or XXXX We are not going to go though with the loan, we found a Bank that will handle our loan, therefore, we are requesting that you forward our XXXX dollars, and the real estate license appraisal on our home Thank you for your consideration - again we have found a Bank that will handle the loan, and a lawyer is working with us at this time The Bank is going to pay for the appraisal- Again thank you WE received a call on XX/XX/2021 Call Notify from XXXX - XXXX XXXX at XX/XX/2021 XXXX XXXX- This call was about the complaint and wanting us to contiue, we told him no Today we received a notice : Dear XXXX XXXX , Attached is documentation regarding the loan application which you placed with Royal United Mortgage LLC . If you have any questions regarding this documentation please contact XXXX XXXX at XXXX or XXXX.
Sincerely, Royal United Mortgage
|
| 07/06/2015 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
We started the process of a refinance with cash out on XXXX. We were told that royal united mortgage could close the loan in 7-10 day. XXXX XXXX said he was confident that we would close close to XXXX. Since that time I have been met with false promises and excuses as to why we have to push the closing back a few days. I 've had to fax them the XXXX XXXX times! After the XXXX time, I ended up going to the local IRS building to obtain the transcripts myself. Every day we were held up on some form that I had already faxed them. Every week on Monday, we were told we 'd close by friday ... Now 7-10 days has turned into almost 45 days. The customer service was stellar to begin with .... now as my frustration grows we 're being treated to annoyance and disdain. It seems like they were great until we were committed to this loan. Now I ca n't even get a straight anewer on if we 're closing with an attorney, a title company, or a notary. I just keep hearing, " no worries, we have companies that we work with regularly ''. This is just all around BAD BUSINESS!
|
| 08/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
XX/XX/2021 for {$490.00}. This company promised to fund me loan after about 4 months of process. They fraudulently charged me {$490.00} for appraisal which I never approved nor negotiated with the seller. When I informed them that they wrongfully charged me and that my contract is for another property, they promised to adjust the amount on the mortgage loan towards the correct property, and charged me another appraisal towards the new property on XXXX XX/XX/2021. They provided a commitment letter and informed our attorneys that our loan has been approved based on which we set our closing date for XXXX XX/XX/2021. After 4 months of process, and a few days before closing, they said they can't give us the loan cause they made a mistake and were negligent in their process. They misrepresented us, fraudulently charged us for 2 appraisals, been negligent and purposefully delayed our loan, breached the commitment letter after setting a closing date. Request for refund of XXXX or give the loan as promised and approved. Thank you.
|
| 09/29/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
Older American |
|
I applied for a {$35000.00} Home Equity Loan. I told them my husband had XXXX andthat I have a Power of Attorney done through our lawyer at the very beginning.
When we got to closing they insisted my husband had to sign the loan documents with the Notary. Once that was done I 'd have the money in my bank account on XXXX/XXXX/15. On XXXX/XXXX/2015 they called me and said the Notary was uncomfortable with my husband understanding what he was signing so the title company denied my loan. The only way I could get the loan was to get a letter from a doctor stating my husband understands what a home equity loan was and that he knew what he was signing. I told them he does n't know and no reputable doctor would do that. So I spent weeks on providing paperwork and was assured everything was fine for nothing and I have to start over again with another company. I needed the money to move as my husband 'XXXX two hours away. I just do n't understand when I worked so hard getting them every document they requested.
|
| 07/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This is my formal complaint to XXXX XXXX XXXX about the reported data on my credit file that is not certifiably compliant, proven valid, or documented as fully true and physically verified. My address is XXXX XXXX XXXX XXXX XXXX, GA XXXX, and my name is XXXX XXXX XXXX XXXX My birthdate is XXXX, and my social security number 's last XXXX digits are XXXX. The FTC report number related with this complaint is XXXXI have recognized likely duplicitous and unquestionably dubious protest announced requests on my credit record that have no allowable or approval made by my individual of choice. As a consumer, I am entitled to demand and/or compel you to remove them as soon as possible within my federal and state consumer and/or civil rights. I am making this consumer complaint and conducting a consumer check to ensure that the particular items you are reporting are in compliance with FACTA Title 1 Section. 151 that unambiguously obliges a described of the modus. This is a proper question of data and announcing.
|
| 07/31/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I responded to an ad last night online by Royal United mortgage services stating that they may be able to get me a better rate if I financed my mortgage with their company. I filled out a brief form with my phone # and address.
This morning as I was sleeping in the other room I could hear phone calls coming in one after the other non-stop for about 20 minutes. I did n't answer them and tried to determine where they were coming from based on the area code, XXXX . This afternoon I finally answered a call from one of their agents and told her how unhappy I was with their attempt to reach me. She had no explanation and said my number would be taken off their list. Then more calls came in from the same area code and another one, Clearly these XXXX have no respect for anyone 's time or use of phone service. I have NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE. They appear to be based in Indianapolis or somewhere nearby
|
| 11/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I have been working with Royal United to refinance my Mortgage, communicating with representative XXXX XXXX on XXXX. He connected me with the XXXX XXXX XXXX XXXX to have my house appraised on XXXX. I mentioned to XXXX XXXX that the fee was high XXXX for my XXXX square foot home, but he stated that the fee would be rolled back into the loan. After the appraisal came back, it came back less than what they had estimated. I received a letter from XXXX saying that the dispute of the appraisal was denied, so they stopped any further communication with me, despite my emails and attempts to recover the original appraisal fee of {$530.00}, they also have not replied to my complaint on the XXXX Lastly as a XXXX citizen and Veteran with a fixed income and a XXXXt that requires medical attention monthly do to XXXX XXXX there actions have left me in financial hardship!
|
| 10/25/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage refi. With ROYAL UNITED MORTGAGE. We are currently in a adjustable rate mortgage. And wanted to refinance to get locked in. My credit score is a XXXX my income is over 100,000. we have about {$90000.00} of equity in our home. However I was steered into applying for an FHA loan. I paid {$500.00} for a home appraisal FHA.My wife happened to look over this loan application and realized that we qualify for a conventional loan, and paying almost 11,000 for points. We feel we were pushed into this loan so they could reap more monetary benefit from the government loan. Also I consider this predatory lending. If my wife did n't look into this loan it would 've cost us thousands of dollars and years to even get back the money that we put into it.The fees were astronomical, they were charging us for almost 3 1/2 points.
|
| 11/02/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My dad was trying to refinance his house so that my husband and I could make repairs to the home and live there. We tried for the FHA. I told the representative that the bathroom needed to be gutted, the home was old and my dad did n't take care of the house. The loan would cover all of the repairs and increase the value of the home. During my conversations with the representative I was never told repairs would have to be done before receiving the loan. He assumed the condition of the home and did n't think he needed to specify. We were denied and I lost about {$500.00}. That 's a lot of money to lose due to miscommunication. He was not thorough with his information and did not inform me of everything I would need to know for the process. I called to speak with him today. As I was asking to speak with someone else he hung up on me
|
| 04/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I paid {$450.00} on XXXX XXXX , XXXX for a home appraisal throug h Royal Mortg age XXXX XXXX XXXX Loan Advisor NMLS # XXXX XXXX XXXX XXXX Office : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX Royal United Mortgage LLC. NMLS # XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX , IN XXXX ) that was to be conducted on XXXX XXXX , XXXX by VALUTRUST APPRAISALS XXXX XXXX , KS XXXX it was stated in the inspection report that an attic was not present in the home, that is not true as there is a stairway to the attic, but was never asked if there was one and the appraiser took a picture in the room that the pull down stairway is present. I have had several other mortgages without any issues the appraiser was at the home for less than 10 minutes when I was present.
|
| 01/08/2017 |
Yes |
|
- Incorrect information on credit report
- Information is not mine
|
|
Web |
Older American |
|
I applied for a loan with a loan advisor XXXX at Royal United Mortgage XXXX on XX/XX/XXXX for myself and wife to pay off our investment property I sent over copies of 2 years of tax returns XXXX our drivers license copies of both residence bank statements and all our loans and credit cards information thinking that we would be approved for the loan from XXXX who mentioned it sounded like he had approved the loan. After all the transaction of trusting this guy he called on XX/XX/XXXX and told me that the loan was denied.My main reason for this complaint is after applying for that loan XXXX some how added my wife information onto my credit and added my information on hers causing both of our credit scores to drop extremely low I would like to know if this legal or is this considered fraud.Thanks
|
| 12/21/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
We started a refinancing with Royal United Mortgage XX/XX/XXXX we sent all required documents. Paid to have house appraised XXXX We were told in would take 30 days refinancing process and not to worry about our XXXX house payment because it will be finished by end of XXXX! Well today is XX/XX/XXXX and we still haven't heard anything positive from our loan officer!! And we have been late on our XXXX house payment and playing catch up on our XXXX payment! Our loan officer keeps giving us the tune around that he's working on it! If we didn't qualify why didn't he he just tell us that!! We are very disappointed we had estimates done on our bathroom and garage plus some bills were suppose to get paid off. This waiting has really put us being as far as mortgage payment being late!!!
|
| 02/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I received a deferement based on the Cares act for my current heloc. I applied for a mortgage from Royal United Mortgage, after a lengthy ( over a month ) application period during which they charged me for an appraisal XXXX dollars I was turned down for a mortgage stating that I had unacceptable payment record on my current loan. I checked my 3 to credit reports and there was nothing. They finnally sent me a letter 3 months after the fact that my loan was denied based on information from XXXX XXXXXXXX XXXX XXXX, XXXX XXXX, CA XXXX. This has already negatively affected my credit and the home repairs that I needed to make and debt consolidation are now out of my reach. I would have NEVER taken this deferment if I knew this was going to affect my credit so negatively
|
| 03/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
We entered into a refinance agreement with Royal United Mortgage on XX/XX/XXXX. Our Loan Advisor ( XXXX XXXX ID # XXXX ) promised a Cash Out of {$7400.00} one of the conditions requested by us in order to continue negotiation. As of today we have only received {$2300.00} and {$2000.00} for a total of {$4300.00}.
For four or five occasion we had reach out to Mr. XXXX via telephone and message with no luck.
Last time we spoke with Mr. XXXX ( XX/XX/XXXX ) he indicated that this was a mistake incurred by his company and he will call us back to resolve the situation.
We would appreciate if you can assist us with his situation.
XXXX XXXX XXXX XXXX XXXX LOAN NUMBER : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX ( XXXX ) XXXX
|
| 12/04/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We went on XXXX XXXX last night to get more information about starting the process to refinance our home. Starting at XXXX am this morning, we have received 21 phone calls from a XXXX area code. After multiple calls, my husband picked up three times and requested to be removed from the call list. Calls still persisted and so I called a gentleman back ( who had previously left a message ) and told him to please remove us from ALL call lists for his company. He said he can take us off of most of the XXXX area code phones but that his company is " pretty persistent. '' 21 is an unacceptable number of calls for being from XXXX ( which is very early! ) to XXXX, and I consider it a form of harassment!
|
| 09/21/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
tried getting a refi for my home with royal united mort. Was told being XXXX XXXX may make it harder to qualify for. but should be done in 4-6 weeks. sent all info in as requested for a 3 month period. then 2 month into app, they want another months of finance statements. So sent them in. This is now 3 monthes they already have my tax returns for proof of income from previous years. then they want another mnths statements showing income.well i had not finished any work to show deposits [ income ] they said they HAD to have some. and this is when I was TOLD denied, still waiting on the letter and have texted them several times and still nothing this was 3 weeks ago.
|
| 02/01/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Royal United Mortgage contacted me ( by phone ) and we discussed a Re-fi with cash out on a home that is in my name, but my son lives there and make the pymts. I explained I wanted his name along with mine on the new mortgage, so I was told 'no problem ' .After taking my personal info. and asked to forward my income tax for 2 yrs., I can no longer make contact with XXXX , assit.AVP of Lending XXXX w/Royal United Mortg . Does not return calls, plus I have found that it is not even possible for that type of loan to be done in Texas. So I am not sure what damage I have endured as yet, I know she has a lot of my personal info.
|
| 05/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
XX/XX/2016 Royal mortgage charged me {$400.00} for an appraisal that was not required to refi. After my appraisal failed, XXXX XXXX told me i was angry because it failed. Im angry because he took {$400.00} for no reason. I had contacted XXXX XXXX for the same refi and discovered it did not require appraisal. The loan was, under a XXXX XXXX or XXXX XXXX who waive appraisals. I called XXXX XXXX asking why he charged me, he said he didnt know until after it was, done. I ask for money back and he ignored me. I was, with XXXX XXXX and i provided loan #.
|
| 01/16/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We are a law firm in Texas. Royal United Mortgage claims one of the attorneys made an online inquiry with Royal United Mortgages. The attorney stated he does not recall making an inquiry with Royal United Mortgage online and is not interested in their service. The attorney asked that I relay that information to the caller from Royal United Mortgage. After being informed that the attorney is not interested and did not make the online inquiry, Royal United Mortgage continues to make harassing phone calls to our office.
|
| 01/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was checking on current mortgage interest rates online and afterwards I received about 20 calls from this company AFTER I told them I had picked someone else and NOT to call me anymore. They used these phone number each time.
XXXX XXXX XXXX XXXX XXXX XXXX I immediately went to donotcall.gov and registered my cellphone and verified through email link. Get these guys. Very disrespectful calling me 20 times after I told them NOT to call me anymore.Thank you for your help.
|
| 10/19/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
This complaint concerns gaps in communication between my loan officer XXXX XXXX of Royal United Mortgage I have been approved for a refinance of my property at XXXX XXXX XXXX and have complied with all the requirments in terms of submitting XXXX, etc. He does not return phone calls or e mails. I am in limbo so I am not sure if it is thumbs up or thumbs down. If it is now thumbs down I can quit wasting time and go to another lender
|
| 09/29/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I was charged {$470.00} appraisal fee. Royal United Mortgage emailed me all terms related to loan. They were informed this is a permanently fixed manufactured home. Before and after appraisal I was never contacted by co. Had to seek them out to find they did not want to go thru with loan. My credit rating is XXXX. My income is sufficient. The loan I have is FHA. I would like the appraisal fee returned.
|
| 04/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was dealing with Royal United Mortgage. A woman by the name of XXXX XXXX leaned on me for about 3 weeks to have an estimate on my house, XXXX assured me that I would be on a fixed 4.25 % interest rate. After I spent {$430.00}. on an estimate ( she also lied about the cost ) ; they upped the interest rate to 5 + %.
|
| 03/01/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I completed all the required steps and provided all of the documentation required to obtain a mortgage. The mortgage lender gave no reason why the mortgage was not completed before the purchase agreement expired. I was intimidated to not get competing offers, that might have allowed me to get other financing.
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I HAVE BEEN A VICTIM OF IDENTITY THEFT AND FRAUDULENT INQUIRIES CONTINUE TO APPEAR ON MY CREDIT. THE FRAUDULENT INQUIRES ARE AS FOLLOWS : ROYAL UNITED XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 10/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
My partner ( XXXX XXXX ) and I applied for a mortgage refinance. XXXX was removed from the application. We were not given all the information on that. Then I was denied for " Unacceptable type of credit references provided. '' I don't know what that means.
|
| 10/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
My credit report show different addesses and names on it that did not belong to me. If was sent to me through Royal Untied Mortgage, LLC. For a XXXX XXXX XXXX Mortgage loan. Was suppose to close on loan around begining of XXXX. What do I do Next?
|
| 09/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I filled out as multipurpose survey last night and this morning the mortgage companies won't stop calling. I've told multiple companies in very definite terms to NOT CALL ME AGAIN. I just had XXXX and don't want to talk to them.
|
| 06/09/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
my identity was use for a heloc loan Home Equity Line of Credit application.
|
| 01/24/2024 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Phone |
Older American, Servicemember |
|
|
| 08/16/2023 |
No |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 06/26/2023 |
Yes |
|
|
|
Phone |
Older American, Servicemember |
|
|
| 04/17/2022 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 11/02/2021 |
No |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Older American, Servicemember |
|
|
| 12/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 11/21/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
|
| 09/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
|
| 07/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 02/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 01/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 01/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
Older American, Servicemember |
|
|
| 08/23/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 02/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
|
| 02/19/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 12/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 09/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 07/04/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/12/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 11/23/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Phone |
Older American |
|
|
| 06/17/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 03/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 02/27/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 02/11/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
|
| 01/28/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Phone |
Older American |
|
|
| 01/23/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 10/11/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 09/08/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 07/24/2014 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 05/12/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 05/05/2014 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 02/11/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 11/06/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Phone |
|
|
|
| 09/17/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|