Roquemore Holdings LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
06/18/2015	Yes	Debt collection Auto	Cont'd attempts collect debt not owed Debt is not mine	NC XXXXX	Web	Servicemember
Roquemore and Roquemore has been contacting my family members and former in-laws regarding a debt that has been verified as fraudulent and removed from my credit report already. A number of years ago, a distant relative established an identity utilizing my middle and last names with alternative residence, identification, and social security information. He was then able to secure credit, a residence and even an on-going vehicle loan. I have worked diligently to have these items removed over the years. As often as I have been able to, I have contacted creditors to have statements and accounts forwarded to me for legal purposes and to contest debts. There is a fraud affidavit affixed to my credit report, as well as other protections to prevent new accounts from being established. Now Roquemore & Roquemore is calling threatening my family members and demanding that the location of a vehicle be disclosed. I reiterate that this is not my account, I do not possess this vehicle and we have no contact with the family member that committed the fraud. The fraudulent social security number ends in XXXX, which is NOT my social security number. When I attempted to call and explain this, the representative presumed that I was lying and became livid and started screaming. I asked that they provide me an address where I could submit proof of this being a case of fraud, yet she threatened that continued calls to my family, landlords, employers and the like would continue if I did not provide the vehicle. I have promptly called an attorney and had them to draft a cease and desist order. They ( Roquemore & Roquemore ) have made no efforts to validate this debt, or it would become blatantly obvious that they do not have my true social security number or name. The original creditor ( XXXX XXXX XXXX ) employed the same tactic of skip-tracing and attempted to add my full name and social security number to the account, which warranted the item being removed XXXX by the credit bureaus.
10/18/2022	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	CO 80503	Web
This morning ( XX/XX/XXXX ) at XXXX ( conveniently 30 minutes past the time debt collectors are allowed to call ). I did not answer the call as I thought it is probably just a spam call which I receive often. The number was ( XXXX ) XXXX After getting this call I was informed both of my grandparents ( only family members that live in the same state as me ) had both received a call from them on their mobile phone numbers. I was told they were asking about a car I used to own and she gave me their number. I called the number to be greeted by a woman named XXXX. XXXX claimed to be calling from " XXXX '' or " XXXX ''. It seems they used a name that is conveniently often misspelled. She told me that she was calling to locate the car I previously owned. I sold this car last XXXX. She told me the car is registered under my name, which is false. I sold the car over a year ago and the new owner got the car registered under his name and a bill of sale was filed. I bought this car cash without getting any loans through any banks so not sure why they'd call me. The call was all very confusing, she wouldn't tell me any details about why she was trying to locate the car or who hired her to locate the car. She told me to tell the person I sold the car to contact her. I reached out to the person I sold the car and he told me he had sold it again a few months ago. After looking up the number it came back to a website called " Roquemore \| XXXXXXXX XXXX XXXX XXXX ''. Who specializes in debt collection and skip tracing. They also had multiple complaints from people for harassment and shady business practices. Sources say the XXXX has closed 13 complaints around Roquemore XXXX has listed 3 cases of civil litigation involving them as well as of XXXX. So I am very concerned as to how this lady was able to track down my close familys contact methods and contact them regarding me about a car I used to own. I did not even own the car for a full year.
05/30/2018	Yes	Payday loan, title loan, or personal loan Title loan	Vehicle was repossessed or sold the vehicle	IN 46235	Web
I was contacted by the XXXX XXXX XXXX XXXX XXXX several times by a person identifying herself as XXXX XXXX, trying to get information. XXXX then called and harrased my XXXX+ year old parents telling them she wanted to help me which upset them because they thought something terrible had happened to me and caused my father to have health issues. Then XXXX called my work putting my job in jeopardy which eventually led to my termination. They also called my apartment complex and put me at risk for eviction and ruining my chances of employment with them as I had recently applied for a job with them. XXXX XXXX XXXX and XXXX XXXX destroyed any chance I had at making a living and then repossessed my car. They didn't give me any information such as where the car was taken or how I could settle the issue and get the car back. This should be regarded as harassment and should also be regarded as deffimation of character. I have also endured pain and suffering due to the loss of income and stress. I was only behind on 2 or 3 month 's of payments. I was then informed that the loan was discharged and settled with an insurance company. I received a letter saying that the loan was discharged and the account was closed. I had paid {$18000.00} for a used {$3000.00} car so I thought the loan was considered paid off and I was waiting for my title to arrive but it never did. When I tried to contact the Credit Union about it they told me it was up to the insurance company now but they couldn't give me any contact information. This type of collection practice and loan activity should be illegal and I expect full compensation for pain and suffering plus loss of income.
09/20/2016	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	OH 45042	Web
I received a voicemail today from a XXXX XXXX, who said she was calling from a firm XXXX and XXXX out of XXXX, TX. She called from XXXX trying to reach my husband XXXX XXXX. Her message stated : " I 'm reaching out to a family member regarding an insurance claim in my office involving a ... .a family member, uh, that has recently passed. If you could please, give me a call back directly at XXXX or toll free at XXXX. Thank you. '' I do not know what this is in reference to, nor do I plan to call back. I am appalled that someone would call and say that a family member has passed to get me to call back! The best I can find is that the company is XXXX. Reviewing feedback as best I can online ( which may or may be trusted ) says that this is a debt collection agency, they will do whatever they can for you to call back ( must be their effective methodology as touted on their website ), and that it has to do with a vehicle that may be potentially repossessed. We have no such vehicle, as we are current on both car loans. We have paid off our vehicles in the past, and had clear titles before trading them in. I 'm not sure who or what they need, but I will not be calling them back. Again, I am appalled that their methodology includes telling someone they are calling in regards to a family member who has passed away. My dad passed away recently, and it 's not a matter to be taken lightly. Just another example of how we ca n't trust those who call us.
04/05/2022	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	IL 601XX	Web
A lady named XXXX called my mom ( unrelated to this issue ), and called myself at work. Their attempt to repossess a vehicle that is not theirs has been harassing and abusive to me as a consumer, pursuant 15 USC 1692d. Also they are in violation of 15 USC 1692e. They claim they are not a debt collector but pursuant 15 USC 1692a ( 6 ) states, The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Pursuant 15 USC 1692a ( 5 ), The term debt means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment. The repossession/collection of the vehicle is a collection of debt. I have not given anyone permission to share and use my information in regard to this alleged debt. If anyone communicates with me or my family again, I will pursue with legal action. CEASE AND DESIST ALL FUTURE CALLS, MAIL, ETC PURSUANT 15 USC 1692C.
05/08/2017	No	Debt collection Auto debt	Communication tactics You told them to stop contacting you, but they keep trying	MI 482XX	Web
This compan y Roquemore has been harassing about a debt my son owe to the credit union for a car loan, I have told them that he do not live here they constantly keep calling, asking for him saying I 'm hiding him, I have block them and still they call from another number saying I see you blocked me, then they have called several family members, and they called his job telling them all his business that they looking for a car he has n't paid for, tell other people he moved out of town, then the lady got hostile with me, i have her on tape, and I told her that I was taping her and that I was going call the federal debt collecting and tell that they are harassing me, they said that they are not debt collectors, they were XXXX that the credit union XXXX XXXX , had a insurance policy on my so n loan, that if he did n't pay, then XXXX would paid off the loan, and that 's why she was calling because now the car belongs to them because she said they paid off the credit union, and I also have that on tape, they were ca lling 3-4 times a d ay ever since early XXXX , because before then I did n't answer, so I would like to sue them for the maximum amount if I can
01/21/2016	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	WA 98107	Web
My mother, my sister, and I have received multiple calls on each of our mobile phones over the last few weeks from someone at " Roquemore & Roquemore ''. A female voice then leaves a message saying I need to call them back about an urgent issue related to a file they have on my father. The voicemail they leave indicates that they believe they are leaving a voicemail for my mother ( although my sister and I receive these calls too, and are addressed in the voicemail by our mother 's name ). They use both my mother 's and father 's full names. When I spoke to my parents about this, they had no idea why we would be receiving these messages. When I looked up Roquemore and Roquemore online, they seem to be debt collectors, however, I verified with my parents that they have no outstanding debt. These calls are therefore annoying, harassing, and unjustified. Additionally, I have received calls outside of the XXXX time frame. If they are actually trying to reach my father, I do not understand how they obtained his name, yet found the contact information for XXXX of his relatives ( me, my sister, and my mother ). It feels like some form of a privacy violation.
12/27/2017	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	TX 75154	Web	Servicemember
In XXXX, XXXX and XXXX the entire month everyday, XXXX XXXX XXXX contacted my family members telling them that they were a law firm and that they were calling about a XXXX and if they would n't tell them about my whereabouts that this could escalate to me doing jail time and possibly them getting in trouble for not giving them the information that they asked for. The person name was XXXX. He contacted people that I did n't know on XXXX with the same information and I have the messages showing that they told the person that they did not know me and they kept persisting that they did. Threatening them as well. This is illegal and they should not be collecting if they can not follow the laws and regulations. They overstepped their boundaries when they discussed my personal information with my friends, family, and XXXX friends. My mother is elderly and they had her all upset telling her that I would be arrested and face prison time. THIS IS XXXX. I will also seek legal ramifications because everyone that they contacted will testify against them. I 'm in the process of filing Bankruptcy and I 'm already XXXX and dXXXX. This is the last thing that I need.
08/28/2018	Yes	Debt collection Auto debt	Communication tactics Frequent or repeated calls	PA 179XX	Web
The company Roquemore & Roquemore AT XXXX XXXX XXXX is repeatedly contacting myself, my daughter and my spouses ' parents for a debt that is NOT ours! They are trying to get a hold of my spouse about this loan but it is solely IN HIS NAME. IT IS NOT MY DEBT, THEY ARE JUST TRYING TO LOCATE HIM BUT HARASSING US REPEATEDLY. This debt does NOT have our names on it!!! They are repeatedly calling me AT WORK for weeks and PURPOSELY DIALING ALL OF THE EXTENSIONS OF MY CO-WORKERS AND BOSS!!!! This is NOT MY DEBT. It is NOT IN MY NAME. WHY ARE THEY HARRASSING US!!!! I actually thought it was a huge scam at first because of how often they called me. I do not know any of the details of this LOAN, it is not my business, I am not on the loan, I was not included as a reference .... neither was my daughter who is 19!!! They are just trying to get someone to talk to BUT IT IS NOT MY BUSINESS.
12/19/2017	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 95206	Web
XXXX XXXX XXXX has called me repeatedly regarding a family member 's debt ( dates below ). I sent the company a certified letter telling them that the phone numbers they were calling were not the correct numbers for the person whom they were trying to reach and to stop calling, and also to confirm receipt of my letter in writing within two weeks or I would submit complaints to the CFPB and the CA Attorney General 's office. The XXXX record shows the company received my letter but the calls have continued. Calls received on : XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX ( two calls on this day ) XXXX/XXXX/XXXX
06/20/2016	No	Consumer Loan Installment loan	Problems when you are unable to pay	FL 33914	Web
My truck payments is 37 days late and the buy here pay here dealership will not entertain making payment arrangements and are aggressively pursuing repossession with a hired collection agency : Rockmore & Rockmore ( spelling? ) out of Texas. Rockmore has now called my place of employment and my mother 's cell phone, without even reaching out to me first to discuss. I have made arrangements with the dealership but they are not communicating this, or any other interactions we have had, to the collection agency.
04/11/2018	Yes	Debt collection Auto debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	TX 77377	Web
My wife received a phone call from her ex husband stating that XXXX XXXX with XXXX XXXX XXXX debt collection agency stating that I owe money and that they are going to sue me and take my car that I paid in full. XXXX XXXX then called my wife and told her that they are going to call my job. She was very rude and aggressive. This is against the law. This agency is not bonded to collect in my State Texas they are in violation of the Texas Finance Code
05/04/2017	No	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	NY 10032	Web
An individual by the name of XXXX XXXX from a company called ( Roquemore & Roquemore ) in Texas, continues to harass me calling repeatedly not leaving any detailed messages as to the purpose of the call. I tried calling back several times over the span of weeks, but she never seems to be available. I want this harassment to stop! ... Through research I found out that they are a skip tracing / collection agency.
03/07/2017	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	LA 70785	Web
They are looking for someone I used to date and they have repeatedly called me have been looking into my social media and contacting my family and friends. As well as the family of my friends. The debt is not mine which they understand but continue to harass Me and my family.
04/23/2019	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	UT 84041	Web
Called everyone in my family : my sister, my mom, my sister in law, my sister in laws husband, my mother in law ; but would not call me back to even ask what this was about. XX/XX/19. They stated that it was an emergency making my family concerned for my health.
01/18/2021	Yes	Debt collection Auto debt	Communication tactics You told them to stop contacting you, but they keep trying	NV 89141	Web

05/02/2020	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	WA 98001	Web

04/17/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	GA 30296	Web

04/23/2019	Yes	Debt collection Auto debt	False statements or representation Impersonated attorney, law enforcement, or government official	UT 84041	Web

06/26/2018	Yes	Debt collection Auto debt	Communication tactics Used obscene, profane, or other abusive language	FL 34773	Web

03/17/2018	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Problem after you declared or threatened to declare bankruptcy	OH 44286	Web

05/17/2017	No	Debt collection I do not know	Communication tactics Frequent or repeated calls	NY 10032	Web

03/30/2017	No	Debt collection Auto	Communication tactics Used obscene/profane/abusive language	NM 87109	Web

03/11/2017	No	Debt collection Auto	Communication tactics Frequent or repeated calls	WA 98908	Web

03/10/2017	No	Debt collection Auto	Improper contact or sharing of info Contacted employer after asked not to	NY 10040	Web

08/04/2016	Yes	Debt collection Auto	Communication tactics Frequent or repeated calls	CO 80015	Web

03/08/2016	Yes	Debt collection Auto	False statements or representation Impersonated an attorney or official	VA 20136	Phone

04/26/2015	Yes	Debt collection Auto	Improper contact or sharing of info Talked to a third party about my debt	FL 33025	Web

03/04/2015	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	MI 48631	Web

12/17/2014	Yes	Debt collection Auto	Improper contact or sharing of info Talked to a third party about my debt	MI 48165	Fax

09/18/2014	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	NV 89147	Phone

08/04/2014	Yes	Debt collection Auto	Cont'd attempts collect debt not owed Debt is not mine	TX 79924	Web

07/03/2014	Yes	Debt collection Auto	Disclosure verification of debt Not disclosed as an attempt to collect	TN 37830	Web

06/30/2014	Yes	Debt collection Auto	Communication tactics Called after sent written cease of comm	XXXXX	Web	Servicemember

06/04/2014	Yes	Debt collection Auto	False statements or representation Impersonated an attorney or official	CT 06418	Web

06/02/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	CT 06428	Web

06/02/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CT 06484	Web

05/23/2014	Yes	Debt collection Auto	False statements or representation Attempted to collect wrong amount	CO 80012	Web

03/28/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	AL 35243	Web

03/12/2014	Yes	Debt collection Auto	Improper contact or sharing of info Talked to a third party about my debt	CO 80218	Web

02/17/2014	Yes	Debt collection Auto	Improper contact or sharing of info Contacted me after I asked not to	CO 80138	Web

01/23/2014	Yes	Debt collection I do not know	Communication tactics Used obscene/profane/abusive language	NY 10025	Web